Turo Reviews

We had the best time! Joy and her staff were great. We're telling everybody we know here on the big island. Maui is a magical place. Recommending Joy and her staff is no problem. We definitely plan on using them again when we return to Maui. We told them we'd like to get the same Jeep if possible.

Using Turo was easy and instructions were very detailed and appreciated, the vehicle we used was clean and very good on gas mileage. Using the Turo app was also very easy and helpful. I will and would recommend using Turo again in the future for any vacation for me and my family.

The car and owner Denisse were great! We had trouble logging on to App/website—Authorization Code never came! Customer Service was not able to help but after several attempts, we were able to log on successfully.

I loved everything about my experience with Turo. The vehicle was everything the host posted on the site. The communication between me and the host was very speedy. I will definitely be using Turo from now on. No more car rental places for me. Thank you. Everyone should be using Turo.

Flew to Orlando airport. Found the car where it was suppose to be. The car was immaculate. My host, Juan, was responsive, helpful, and delivered on what he promised. On my return to airport, I put the car back in the parking garage, clean and with a full tank. I thought it was the least I could do to show my appreciation to my host and the way he conducted the entire transaction. Thanks to Juan and Turo.

This was our first experience using Turo. It was a great way to rent a vehicle. The pick up and drop off was simple. The communication with the owner was great. The owner provided great directions for the pickup. The car was clean and spacious. I highly recommend renting this vehicle to all.

My trip was amazing. My vehicle was awesome from Maypen. Yes I will book again. I love this app. It’s very convenient and trustworthy. I would definitely recommend others to this app. I’m booking my next trip for my son birthday. Can’t wait to tell my family and friends about this app.

Anthony was great. On time pick up at airport. Took me and my family to the vehicle. He was friendly and helped with the luggage. On time dropping us off at the airport. Great communication before our vacation started. The vehicle was cleaned and smelled good. The vehicle ran well on and off the freeway.

I used Turo to rent a car in Dallas Texas. The pickup was very easy. The car owner was available when I texted to answer questions about the SUV. The SUV was clean and full of gas. I am so glad I used Turo to rent a car. I was able to pick out an SUV which I was interested in trying out.

First and last experience with Turo. Insurance rates are too high, and too easy to be caught up having to pay for pre-existing conditions. For example my $230 3 day rental is now costing me $560 due to a small crack in a windshield. Not a fun experience. And been seeing a lot of run-around dealing with Turo themselves.

Jonathan’s car was clean, easy to drive and fuel efficient. Picking up and driving away was very easy thanks to his directions. He was always available to reach in the event I had any issues (which I didn’t). Rented for almost 3 weeks - best deal out there. Would definitely use Turo again.

My experience with Alex has been Amazing! This is my second time renting from him, and it was just as enjoyable as the first time. He is very prompt in responding with any questions that I had, as well as providing a excellent condition vehicle that met my needs. I would definitely rent from him again for any of my trips to Phoenix.

Shane was a great host. Nice clean car and very prompt in responses to any questions I had and I would definitely use him again. Also saved me money by not having to pay for a drop at Chattanooga airport. Then provided me a 15 percent discount for my next rental.

Thanks to Turo, I had the chance to drive my dream car. What I like the most about this experience is that is hassle free. The process to rent a car is super easy and the hosts are very nice. Everything is designed so you can have a great time.

The wiper blades In my opinion needed to be replaced. When it rained the wipers like only removed half of the water on the windshield. Bad wipers to me is a safety issue. Turo sent me a message from The owner but I only Saw half of the message. After renting the car I noticed on the Turo app The complete message sent from the owner.

My host was wonderful! He was courteous and easy to work with. The rental was clean and operated superbly. Plus, it was fully loaded. This was a great experience. I was fortunate to get a same day rental. My host allowed me to pickup and drop-off at a convenient location. Thank you Turo.

First time I Turo, everything went great, my car was clean and ready to go, I was told where the car was going to be parked, it was there and the return of the car was great too. I would definitely use Turo again, I have told my family and friends about my experience with my rental car.

Fantastic Trip! Gustavo was great to communicate with. The vehicle was clean and very spacious for our large group. Toll express pass was included in the vehicle, which made navigating our way to and around Orlando trouble free and easy. I would highly recommend this vehicle to anyone visiting the Orlando area with a large group (we had 8 people in ours).

This was our first time using Turo, and it was fabulous. The selection was great, and it was easy, convenient, and super quick. We will absolutely use it on our next vacation and are so excited to have other options besides all of the rental car companies that keep gauging us on our vacations.

Great experience using Turo, will absolutely recommend. Easy pick up and drop off experiences, great customer/owner communication and easy app functionality. I was able to easily and quickly communicate with the owner when necessary. Will use Turo in the future for additional trips and will recommend to friends and family.

This was my first time renting a car through Turo. I am shocked at how fun and easy this experience is. I have already booked a 2021 Porsche 911 Carrera S for my girlfriend's Birthday next month. I am even considering buying a car and renting it out through Turo now! I would definitely be interested in learning more about that process.

Communication with the car owner was great until I questioned him about why I received the car with 1/4 tank of gas but to avoid getting charged a filling charge and fuel cost, I had to return the car full of gas. By the time he replied to just return it how I got it I was already in the airport to leave. He then said he would return my money by Venmo but never did.

I'm a first time user and I was very satisfied. Van was easy to find, clean and ran well. We didn't have any problems. The person we rented from was quick to respond to questions and very pleasant. I would use Turo again when needing a rental vehicle. I would recommend Turo to friends.

Great continuous contact. Easy pick up and drop off. Specific instructions for pick up and drop off were very thorough. Car was clean and just what we needed for our trip. I would definitely recommend renting from this group. Thank you for being quick and responsive at all times. We hope to be back in the future.

We have heard about Turo for some time now and have never had the need to use it. This trip out west in our RV we needed a vehicle while we were there. We found a vehicle very easy, the guy who rented it to us was very nice and communicated well. We will use Tito again in the future for sure.

Great experience working with Marwan. He was prompt on his delivery and pick up and his car was immaculate. Highly recommend. I would definitely recommend his service. It was my first time using Turo and he was excellent. I will definitely tell all my friends and family about Turo and Marwan as he provided excellent service.

My first experience with Turo will definitely not be my last, I’m so glad it was recommended to me by another happy Turo client. Cory was delightful, his jeep was clean and fun to drive! Exchanges were easy and Cory made them pleasant with his information and friendly banter. I highly recommend this vehicle and owner!

This was my first experience with Turo, and I must say I am impressed!!! My host, Alan was always just a text away! His service was world class, the vehicle was clean and fueled. I cannot wait to do business with him again! Turo is far better than the usual major car rentals.

I was a little worried, as it was my first time using the App. The host was very helpful and kept in contact with me. Very easy to pickup and drop off the van. It saved money over rental car costs. I appreciate that I could add an extra driver.

Our experience was extremely excellent. The drop off and pick up very easy. The host was easy to get ahold of and quick to respond. The vehicle was exactly as described and ran excellently. It was nice being able to pick the exact vehicle we wanted and needed. We will be renting again.

I rented a car and right up until a couple days before my trip the owner, online through the Turo app, said "ready to go". Then about 16 hours before my arrival cancelled online without a call, text, or any communications. Turo app does not allow us to rate this owner and when you ask customer service, they will not either. I got nothing for the non-trivial inconvenience. So then I was in a crisis for transportation for my vacation. During the next day or so, I called Turo customer service a number of times, calls were dropped, and none of the 4-5 reps could speak good English and were not really skilled or professional. All Turo dues is try to put a structure around loose knit owners of cars so they can take a cut. All of the risk and hassle goes to the renter.

This was my first time using Turo. I rented a Honda CR-V from Tommy. Start to finish. It was an easy, pleasant process. I rented it for three weeks, took a side trip and returned it with no issues. This was so much easier, more economical and pleasant than using a rental company. Would definitely use again. I would recommend this to others. Thanks Turo!

Rented two different cars back to back. Easy and pretty affordable. I usually use big name brands from the airport but I will definitely explore Turo more often. The only thing I’d like is not having to pay extra to have the car dropped off to you. The Uber to pick up car and then return home after dropping off the car was kinda of pricey and inconvenient. The price to have the car dropped off was pretty expensive as well. Almost tips the scales in favor of the bigger chain brands.

Mr A. ** IS VERY PLEASANT, and always there if needed. I rented from him several times and have no complaints whatsoever, Turo is a great set up for when you need a vehicle in a hurry without of worrying where or when you need it, or how long you need it, you choose the day and time.

We were pleased with our experience with Turo. We found it to be user friendly and more affordable than a rental car. The only downside is we were unable to purchase insurance after the trip started. As someone with less means, I was unsure of it prior to starting the trip. Once I saw the vehicle and got to know the roads at our destination, we wished we could opt in for insurance via Turo. The car was returned in excellent shape with no damage, however, that would’ve added some peace of mind.

I recently had the pleasure of renting a vehicle from Bald Brothers, and I must say, their service exceeded all expectations. From the moment I picked up the car, it was evident that Bald Brothers goes above and beyond to ensure a seamless rental experience. The vehicle was not only impeccably clean but also well-maintained, reflecting their commitment to providing top-notch service. The Bald Brothers team exhibited exceptional professionalism and courtesy throughout the rental process. Their attention to detail and genuine concern for customer satisfaction truly set them apart. The smooth coordination between Turo and Bald Brothers streamlined the rental process, making it convenient and stress-free. I appreciate their commitment to transparency and communication, creating a trustworthy environment for renters like myself.

This was our first time to try TURO. The app was provided an easy way to communicate with the host. We will use this service again. We are in the process of car shopping and the only way to know if one likes a particular vehicle is to "try it on" for a couple of days.

My first time experience was so easy. It just made me more open to renting so I don’t have to put so much miles in my own car. My host were so sweet and helpful. I’ve told all my friends who rent who to look for. These guys were amazing.

The VW Atlas we rented was absolutely perfect for our ski trip in Colorado. The car drove very well in the snowy conditions which was a plus! The Atlas was extremely clean, had plenty of interior space for comfort and our gear. Communication from host was direct and everything went smoothly on our trip. We picked up and dropped off the vehicle from the airport which also went exactly as planned. We will absolutely use Turo and our host again!

I was unable to find a charging port in the short amount of time I had to get to the airport and incurred $700 worth of charges. Getting the car was easy, but I had expressed that I was new to Turo and to Tesla and received minimal instruction on how to operate the vehicle.

I had a great experience with Zach. His vehicle was great in the snow and met my needs. We are property managers in Bradenton, Florida. So we’ve already recommended Turo without ever using them ourselves. Our guests have had nothing but good things to say. So I decided to give it a try when traveling.

Host was a money hungry liar and I'm glad I didn't extend with him and he added extra fees for no reason and lied about the time we bring the rental back and after I had the rental fully detailed he asked on the floor two days after returning the vehicle and tried to charge me for smoking when I didn't smoke in the car. I'm so disappointed and will never rent from this host again.

First time working with Stephanie - won't be the last...Great car, great mileage, smooth ride. Car was very Clean. Stephanie was a great host. I am looking forward to renting from her again for my next trip. I would recommend this host to anyone looking for a good, reliable vehicle.

The car was kind of a beater but it did the job, took me and my wife around LA with no issues. We had the car for two weeks, it was good on gas and the price for the rental was great! Service was smooth, no problems at all with pickup or dropoff.

I have rented with Turo twice. Both times were with Maria. She provided excellent customer service, clean car, quick response, and very informative of any previous incidents with vehicle. I will definitely rent through her again as well as try out new agents. I like the ease of not having to travel far to pick up vehicles and no additional deposits. Thanks to my coworker for informing of Turo services.

The host was very helpful with getting the car and drop off! Car was very clean and nice! Great experience for a business trip. Car got great gas miles and was very easy to drive. The host was also very understanding with allowing me to extend my trip when my work schedule changed.

This was my first time using Turo and it was great. Pick up and return at the airport was very convenient. The car was as advertised and worked fine. And it was great to be able to have several drivers. It was very nice to have Android Auto for navigation. I would definitely use Turo again.

I would rent from you when I’m in need for vehicles. I never been disappointed. Your vehicles are nice and clean. When I had to extend you accommodated me and my family and that is very important. Thank you and my trips have been awesome and price is good. I would recommend to friends and family. Jude is a great host. Thanks again.

The vehicle had a lot of vibrations and bad alignment tires were bald. It was dangerous. We did not want to complain due to we want to support small business owners. When we rented the vehicle there was a storm in Maui so there was lots of mud and rain. We did not know that after paying 450 for car rental we still had to wash it. We pulled all trash out the vehicle and returned without washing vehicle.

I had an issue with my Turo not starting, however, the owner was able to get me another turo very fast and was able to switch over the car with customer service in a timely manner. This was all done very early in the morning. I just appreciate the efficiency and effort.

We never had a problem. Everything worked so smoothly. Katie was so responsive. She answered immediately and made sure my stress level was lowered. Katie even helped me out when I had trouble closing my trip out. I will use this option again. The car was clean and worked perfectly. I appreciate all her help.

I wish Rafi or Turo would have let me know there was a piece of information missing. My driver's license and picture I uploaded weeks before but it didn’t go through. I was at his front door ringing the bell and no one was answering. Then he called and I had to shuffle around, get wifi and send it off to him while standing at the front door….

I decided to use Turo based off of reviews and I have had the best experience so far. I have used 3 different vehicles in 2 different states and each time I have had great customer service and hassle free pick ups and drop offs. I will definitely continue to use Turo for my car rental needs.

My first experience with renting a car was perfect. I can’t ask for a better experience except for the fact that it snowed and there was no snow scraper in the car. I bought one and left it in the car for future renters. That was the only thing that I had a problem with.

Customer service from my provider was sublime. They assisted me. Even changed delivery points due to rerouting due to storm. Gave clear and concise directions. Pickup was perfect. Car was immaculate and served my needs. I could not have asked for a better experience. I will continue to use Turo for my auto rental needs when I can. Thanks.

Great first time experience! Waiting at the airport for a rental car can be a pain. The car was parked on a separate lot. The instructions were clear. The car was clean without any issues. Would definitely recommend! 10/10! I would definitely use this again. My family of 6 loved it.

Great car and the Owner value customer. Great communication, very professional, owner always answering or replying back when we have questions. Also the car is clean, still running well, also closer to where we pick it up and drop it off, also they allow me to pick up earlier and drop off later without any additional cost. Very helpful adding drivers and give me clear instructions how we hire from Turo app.

I have refilled the GAS but still host and Turo charged me 23 £ and host did this after I gave him a 5-star review. This is not fair as I have filled up the gas for host license plate - **. Host name Meran s. He came 15 minutes late to collect the car.

It was over all a great experience. The app is super user friendly and easy to navigate through. I will for sure be using this app to rent out any other vehicle that I need for any special occasion. For sure get a vehicle from Turo if you're looking for something quick and simple to get.

I’m so glad my daughter recommended Turo for my trip to FL! So many cars to choose from. The host met me at the airport baggage claim door and handed me the keys. When I departed he met me at the check in doors. I handed over the key and I was on my way to the plane. It was easy to communicate with my host. No shuttle to the rental area, no lines to wait in. Flawless. I would absolutely use Turo again. I’ve already recommended the Turo App to my friends and family.

The car I chose was great for the price. The experience went nice and smooth. It was extremely nice finding a vehicle so close to my home. It was completely worth my time and money to use the Turo app opposed to a car rental company. I would absolutely recommend to people in a bind.

My trip was great! Customer service was beyond expectations, car was clean, loaded with features and options, drove well and good on gas mileage. It was a snowy weekend so it was a plus the car offered 4 wheel drive and handled well in the weather. Team Anderson was always readily available and great with communicating. I will definitely use them again!

I struggled to take photos through the app when a parking garage was involved. There needs to be the ability to choose photos from my gallery after leaving the garage. Affected my ability to use the app to check in and out. Otherwise, everything went well and Mark was a great communicator.

My company rented two Ford Transit vans to shuttle our customers back and forth from the Las Vegas Strip to an offsite private event we hosted. Our Turo Host was Edward B. and he was super helpful and friendly. He responded instantly with any questions we had. The vehicles were clean and well appointed, and as described. They are rather large vehicles, but they maneuver and handle beautifully. With such a long wheelbase the turning radius isn't the greatest, but that is to be expected. I drove in the rain all day and it was a smooth, safe ride.

This was a great first time experience. I am visiting Sarasota, Florida and was in need of a rental car for a few days to get everything ready. The usual car rental companies seemed very expensive and slightly overpriced so I decided to give TURO a try. My host was a great communicator, the car was easy to find, and everything went off with no problems. I would definitely rent again with Turo. And I discovered that they have cars near me in NYC, too!

This was our first time using Turo and it all went smoothly. Our “host” explained everything really well and we didn’t encounter any surprises. Turo made the entire process easy and low stress. Their selection was so much better than the usual car rental places. With Turo you get what you want and at a better price. We will definitely use them again.

Everything was well. There was no issues at all. The car was very, very excellent on gas. The host was very polite and on time. I have a Heart by the host car, it will always pop up first before I select another car. Turo has been great for me and my trouble and hope that they will keep up a great work and the effort to get people the best cars. Thank you.

I always enjoy renting from Turo. All vehicles have been well maintained and host are outstanding. Pricing has always been good also. Look forward to continuing relationships with turo and hosts. I have rented in 6 different states. I wish turo would think about getting into the motorcycles at fair prices also. I'm just saying lol**.

I thought it was awesome. Great car to drive and I could walk down the street from my house close by and Kenneth was 100% awesome. Responded quickly. I would rent from Him again. So awesome. Really nice car. Reliable to go to a wake and funeral with. Wanted to have my car rest.

I was in the area for some cheap :) dental work. With winter weather changing flights every time I checked, and surgery timing I was so thankful for Adam. His quick response and understanding of my situation saved me for an anxiety meltdown. I'm truly glad it worked out for us.

Johan was very patient and nice. The car was amazing, and we never had any issues with it. Gas mileage was outstanding and we went everywhere from Orlando to Stuart to West Palm Beach and back. It was a very nice car to rent at a very reasonable price. Thank you for trusting us to use it.

Host was very professional and courteous as well as easy to contact. If I called at any time the host was available. When I had to pick up and drop off car it was smooth and easy transaction. I would rent with this specific host again. I would also recommend to a friend this host.

I have worked with this host on 3 or 4 occasions now, and each time I have had a smooth and excellent experience! He has shared Turo information with me and to help me understand the system. I was very apprehensive in using TURO because I really did not understand how it worked. Now that I do, I will use it again and again... Rg

We had such a great experience with Turo! I would recommend it highly! I had no problem with the app nor communication. It was such an easy transaction. Thanks so much for the availability to choose from so many vehicles!!! The people we rented from were phenomenal and will use them again if in the area! Thanks again for this experience. For the first time it went way better than I ever expected!

Rental worked great and owner was great to work with. Would rent from them again. My only complaint was that the first car I had reserved was pulled from Turo inventory and I was not notified. I found out by checking in with the owner a week or so before our trip. Turo customer service did help out once I got a hold of them but I was not notified by Turo.

When I came to picking up the car at 7:30 on a Friday night, regardless of the snowstorm we thought was coming. He never complained. Car was spotless with a full tank, and then when I came to dropping off when needed an hour extension he was very prompt when it came to confirming our one hour extension, the entire transaction was seamless. Perfecto.

I found out about Turo from an Uber driver. I love Turo. So easy to rent. Friendly host were very helpful. After I had a dispute with car rental company and my auto insurance company it was great to have Turo there to get a car from. Multiply choices of car and price, along with pick up where it's convenient for me. There was plenty of miles included with rentals and at whatever cost range was good for me. I have already recommended Turo to my friends.

Truck was extremely clean, spacious and ready to drive in the snow. Comfortable for 5 adults with luggage and snowboarding gear. Communication was easy and Michael was very helpful throughout the process. Pick up and drop off instructions were very easy to follow. Will definitely look for this truck/host in the future.

Great experience from start to finish. Easy to deal with, quick to respond, very friendly, and accommodating to change in plans. I had to add time to my trip, car was available, and went very smoothly. Highly recommend for any trip. Great location right off the highway for easy pick up and return.

Great host & even greater car!!! The overall experience of my trip was amazing from the pick to drop off, I choose the airport pick up & drop which made everything easier. The instructions was very and easy to follow. I would definitely book this car again in the future.

Used this car rental service for the first time and it went flawlessly. A previous renter had gotten in an accident with the vehicle I had reserved. The owner got to me right away and made it right and saved me a rental in a different vehicle for the same price.

The experience was easy and Luis car was clean and my drive was great. Thank you Turo and thank you Luis for making my weekend easier. I had a union convention I had to attend and the experience with Turo was easier no long lines, no long standing and waiting. To put the icing on the cake no attitudes. Luis was great. He made sure everything was easy when I picked up and dropped off the car. There were no hidden fees and my pick up and drop off was flexible which made this experience a 5 out of 5 stars. Thank you Luis and Turo for a blessed weekend.

Account is easy to set up (especially when You have Apple pay) and App is easy to use. Great selection of cars, of course. Great communication interface with car owner. Heads up for first time users: Upload Your driver's license ahead of time because it takes around 24 hours to get approved.

Sam went above and beyond. When our flight got canceled he worked with us so we could rent the car again for a couple days while we found a new flight home. Even let us drop the car off at another airport. I Would highly recommend this host for your rental needs.

Great experience renting this 2019 Subaru. Very peppy with lots of safety features. Easy to pick up and drop off and owner very responsive and helpful since this was my first time using Turo. I needed a little help with rescheduling. Would definitely rent this Subaru from him again. Great price and car super clean inside and out.

Why pay the major rental car companies more money for a basic vehicle? This was my first time using TURO, and now they have a lifelong customer out of me. The only problem I had with using TURO.... Deciding on which vehicle to choose lol. It was tough!! There were sooo many good options to choose from. I've already recommended TURO to many of my family members, friends, and work colleagues.

The trip was very convenient. The whole process was easy. Nik was great in having everything set up for us. The instructions were on point from beginning to the end of the whole process. This is something that I would do again based off of my last experience. I recommend this to anyone that is interested in renting a car for vacation.

Great Experience! I would definitely do it again. Not only did we want a car for our weekend getaway. It was a car we were considering buying so it was a great opportunity to "try before we buy"! The thing I wish was that the "trip fee" was a little bit more reasonable.

We had a great trip and followed all of the check out rules, but our host hadn’t told us where to return the car and was max at where we parked, although it was a regular lot. They left us a 1 star review and we had no recourse with Turo and no way to reply to the review. Disappointed at how Turo handles this.

Our transaction with TJ was flawless. The car was absolutely spotless and such a fun car to drive or ride in. We travelled the island of Kaua’i from one end to the other and then some. The Kia K5 performed beautifully. This was by far our best experience with Turo. Jan. 17-19, 2024.

The host was very helpful and quick to respond and accommodate my needs for vehicle. Would use him again any time. Very professional. Helped with turo when it came to exchange vehicles made upgrades with no extra charge. Clean vehicle and stayed in contact in case needed to extend stay.

Great awesome vehicle as described. Quality was superb. Host was great, flexible and very easy to work with. There was no issues with the car at all. I will definitely rent again and recommend for anyone interested into a luxury vehicle in the area to give this host a try. You won’t be let down!

Everything went well. The car was in good shape. We had a little trouble finding the car at first but with your help we found it. The host was very nice, we kept her updated whenever we had problems with a car. I know we had to replace the battery in the key fob. That was no big deal. We just got it done and told her about it. So when will you contacted her if we had any questions she was considerate and contacted us back so we hope everything went well and we look forward to maybe renting again from you.

My wife and I visited AZ for the Christmas holiday and rented a car from Aaliyah. We were lucky enough to rent the same car from Aaliyah the previous year. Aaliyah is a pleasure to do business with and we look forward to renting another car from Aaliyah in the future.

I felt like I had scored a string of bad luck with 2 rentals that had to cancel, although, in the end, I did have a car to use for the weekend. So glad that Daniel had another vehicle as a replacement. It worked great to end up with a larger vehicle as we could pick up friends.

Take a look at my last reservation. I am being bullied and threatened financially by the host and you have done NOTHING! I called your customer support and was told I would not be charged these ridiculous fees and you then uphold his outlandish charge of 1 gallon of gas’s plus $10 for the service fee. You do not care about your paying customers and I will tell everyone I know not to use this service because you won’t be protected from rude hosts!

This was a perfect rental experience: Car owner (Carlton) was accessible and helpful; car worked flawlessly; the 7-passenger Telluride was a perfect solution for guest transportation; the Turo app was flawless and intuitive...and, the price was right. I would recommend Turo for anyone renting a car in a Metro area. BK

This was my first time using Turo. I had an excellent experience from start to finish. Brandon the host was awesome to deal with and his Escalade was exactly as described. Beautiful and reliable car. Brandon was very responsive and helpful through the whole process. I will definitely use Turo again.

Your host left me stranded in a dark cold parking lot in the middle of nowhere after threatening me, calling me names and telling me to shut my mouth or he would cancel my reservation and leave me stranded. I spent three hours on the phone with Turo and Turo supervisors to try to get someone to help me. I was outside in the freezing cold for over an hour before Turo finally sent an Uber to come get me. They refused to honor my original rate and find me a new car. My kids were late for school.

Great ride and convenient pickup. Last year we had to wait 1 hr and a half for a rental car at a commercial rental. This year walked across the street and picked the car up. No waiting in line. Clean car and fun to drive. Had plenty of room for luggage. Thank you.

Amazing and user-friendly app. Car selection is wide range, however, I do wish there were more selection of vehicles with unlimited miles. I tend to travel a little more frequently and would love the option to choose between more options with unlimited miles. Hosts are usually very communicative and responsive. The cars I've rented have always been clean and up-to-date. If needed, contacting customer service is quick and sufficient.

The TRD Tundra I got from Julio was really great! I was even able to select my pickup location at no extra charge. This truck was Super clean, super easy to pick up and an overall 10 star experience! I will definitely take my next trip with his service if the vehicle is available! He's got a lot of great vehicles in his collection and all great if you have a big family/passengers.

This was my first time using TURO. It won't be my last!! The selection of vehicles was good. The app allowed for interaction with the owner seamlessly. The owner responded promptly and courteously. The check-in and check-out process was very smooth. We traveled over the mileage limit and didn't mind paying the very reasonable mileage rate. Great alternative to traditional car rental.

Everything was great. The host was understanding of my situation and allowed me to extend as needed however I did feel a little overwhelmed with the fact that they took one of the cars back a 2019 Toyota Yaris and gave me a 2013 model but charged me $15 extra a day. I feel like for a cheaper car I shouldn’t have been paying more than the car before. Overall, I spent over 6,000 while the communication was good. I felt that was very inconsiderate of their part.

When I was in Tennessee there was snow that made it impossible for me to go home to Georgia as expected and get the rental back the next day. When I told the host, Kevin about my situation he was willing to assist me to get me home safely. He said to call customer service to see what could be done since he had not encountered a situation such as this. Kevin and Turo cared about my safety. They graced me a day's rental to see if the Chattanooga mountain would open up so I could go home. It did and I'm grateful! Thanks to Kevin my host and Magelyn with support for caring and assisting. You are Appreciated!

I felt like I was overcharged for 2015 vehicle. On app the daily price was 35 dollars a day. When I modified vehicle for an extra day I was charged 98 dollars. I opt out of additional insurance charges but was charged. Worst experience…next time I reserve I’ll deal with Empress or Mr **. Their services are the best!

Our rental was perfect! It was clean, full of gas and waiting for us at the airport before our plane even landed. Justin was the perfect host too! He was extremely helpful and even checked on us several times during the week. If the opportunity presents itself again in the future, I would certainly use this vehicle/host again without hesitation. This was the first time we used Turo for a rental and the process was super easy. I will never use the other rentals again.

Excellent application. Easy to use. Can make it easier for your daily life. With very affordable prices and customer service always solves all your problems. Definitely I will use it whenever possible. 100% recommended. Thank you. Thank you.

The Turo experience was great from the very beginning - from the booking, to getting the car, and to communicating with the car owner. While the car was an older model, it was impeccably clean and performed like a dream. The owner answered all my questions and very quickly. My first car with Turo will certainly not be my last!

I felt my overall experience was terrific. The car was glorious and Ronda couldn't of been nicer. The car drove drove nicely and the miles provided were plenty for my needs. My only issues were understanding check in, check out on the website. I think a video going out it prior to reserving a vehicle would of been helpful.

Owner was excellent to work with. Easy pick up. Would definitely use Turo app again. Car was very clean and just as picture show. Vacation was cut short for family emergency but Turo worked with us. Thank you to the owner - it was a great experience! Hope to use in future trips.

PJ Corvette was amazing. It made my whole trip. I absolutely love it and will continue to rent cars from him. Thank you so much. I will be traveling soon and will always reach out to PJ for his Corvettes. They are very clean, amazing and fast. The only way to travel in my opinion. Absolutely love it. Thank you very much PJ. You are amazing host.

We had a great trip with a car from Turo in Hawaii. Our car’s owner was easy to message and the car was super clean and in great shape. I liked that it was affordable and the insurance made me feel safe in case there was any damage to the car. We’ll rent from Turo again. It was a good experience for us.

The Host and Turo communicated promptly. They were there to assist me at all times. The ** family was great people all the way! I even requested more time that was granted every time therefore that helped my trip more convenient for me and family to enjoy our vacation. I surely would do it again with no doubt.

1st Class experience! Jeep was in great condition, easy to locate and exactly as described on Turo. Had to cut my trip early and McKenzie discounted and refunded my fee without me asking! I Highly recommend to anyone heading to the beaches on the Florida Emerald Coast! Thx again McKenzie for a great experience!

This was an easy rental, nice car, great gas mileage, excellent customer service. What more could I want? This was a perfect car for my work trip, all my luggage fit well in to the cargo area and the owners were accommodating to my travel dates and time. They made things easy and took the worry away.

Turo does not require a monthly fee. Turo has better availability. Hosts, however, need to be carefully screened before a rental is to be confirmed. There should be a way for a potential renter to first contact the host about where the car may be delivered for free. Additionally, overnight parking may also be an issue. These are some areas that can be improved via a way for potential renters to first discuss options with a potential host.

John’s car was such an easy vacation rental. John made pick-up and drop-off easy, and the car was clean and well-maintained! The unlimited mileage daily was also a beautiful feature so we felt free to explore the island and all it had to offer. 10/10 recommend renting a car from John on Turo!

Our host always provides great service. When our needs changed, she was very accommodating and made everything easy. After we dropped off at the airport, they picked it up right away keeping the parking charge low. We will continue to rent this vehicle as long as it is available for our dates.

We had a great experience with Turo. Fred was easy to work with and communication was prompt. The car was in great shape and well taken care of. It was easy pickup and delivery. The Camry was very clean and comfortable. The car we booked came with plenty of miles to travel across the state without paying for more. Would highly recommend using Turo.

Service was great! The host was very attentive and we communicated before and after the trip. There was also a flight delay and the host accommodated it very well. Everything was smooth and painless. The car was clean and the gas was filled when the car was picked up. The car was returned with gas and it was also ran through the car wash.

The vehicle performed great. The hand off directions left no questions. TURO is a hidden gem! This my third use of TURO and each experience has been outstanding. Every host has been inviting and caring about the experience. And every experience has been outstanding. Anyone looking for a short term rental, I would surely recommend TURO.

Very easy process for pick up and drop off within the Orlando airport! There was plenty of room for all 8 of us! The toll pass was great to have making the tolls easy to pass through. The vehicle was very clean and as described. Victor was very responsive to our trip needs! We will definitely rent from him again!

Such an easy and accurate Turo rental. Will recommend to friends and will use again when in the area. The Buick Encore is a nice compact suv. It was clean and great gas mileage. Instructions were spot on and updated quickly.

Very pleased. The car was in excellent condition. They were on time picking me up from the airport. There were on time meeting up at the pickup point and getting me to airport on time for my flight. It was awesome to be picked up and dropped off at the airport instead of having to catch a shuttle. I would love to use them again when I come back to LA.

The car I rented was as described by Turo. The transaction was seamless and easy, once I figured out how the system works. The description of the process was not exactly what I had to do to make the system work. There was no Lockbox on the window of the car when I arrived to pick it up and the key was in the glovebox not in the lockbox as described in the process. Also getting into the parking area was confusing with a car parked in the entrance of the area with very little room to get around it - also a sign saying "No Parking"!!

It was supposed to be $59 a day but adding just the travel fee, doubling the rate to $118 plus insurance, it came to $158 a day. I wish they would have informed us of all the fees at the beginning. This makes the original rental untrue; with all the taxes and fees it almost tripled the original price quoted.

I assigned a 1-star rating to bring attention to a crucial matter. Last week, I traveled to Northern California, having pre-booked a VW car with all-wheel drive a week prior. Upon landing in Redding, CA, the host texted me, stating that they had to cancel without offering an apology. In such situations, I recommend Turo implement stricter rules for hosts. If a host cancels last minute, the customer should at least receive a credit equal to the booked trip, and the host should be responsible for covering the cost. Additionally, Turo could introduce a penalty system, such as assigning black points to hosts. Accumulating 3 or 5 black points could result in the host being suspended for a month or two. Manipulating customers' time, especially when they are exploring new cities with set plans, is unfavorable. Unfortunately, I had to rent an alternative car against my preference due to the last-minute cancellation. I hope you take these suggestions into consideration for an improved customer experience.

I've used Turo off and on for a few months during my move from out of state to and from the airport and hotels, and always had a great experience and good communicative hosts. I recommend this to everyone before they try one of the big box car rental services. Great selection of cars and better prices.

I used Turo 2nd time. I seen host reviews about some people were complaining about him making false claims. Well I rented a brand new car from him. Took lots of pictures. Gave it back to him just how he gave it to me and he gave me 5 stars. I gave him 5 stars. He was late to drop the car off even. I returned it a hour and half earlier. He opened a false claim almost 5 hours later claiming that there was marks on the car. I did simple errand for the day. Nothing crazy. Car had marks already that I circled. He's falsely accusing me and it's been emotionally upsetting to me to the point where if I have to I will get a attorney.

Prices have rose in the 10 months I've been using it. Many cars are worth the value but some have been questionable without a horn or totally breaking down leaving us stranded for 5-6 hours. But other than those two incidents I have turned to Turo for all my rentals. Much easier process. Could use more incentives for those who have rented many times.

Everything was great. The car was great. It helped with everything I needed to do. I was able to get to Portsmith and back with it. Thank you so much. Had a great day using the car. Will be using this service again really soon. And, thank you so very much.

Very happy with my experience. Very friendly people to work with. Would recommend to anyone looking to renting a vehicle. Each vehicle I rented was very clean and ran superbly. Each client I dealt with very friendly. Every client arrived at destination on time. Very happy with my experience. Thank you.

Rented Hennadii N’s 2024 Kona and after checkout was charged a bogus $170 smoking fee. We did not smoke in -or out- of the vehicle whatsoever. In fact, we were in the area for my wife’s moms funeral who died of end stage copd from smoking her entire life, so we are extremely anti smoking. The pictures provided as “evidence” from the host were of some road salt smudges on the inside of the doors and a crumbled leaf on the ground that we obviously tracked in on our shoes. Due to below freezing temperatures, every car wash in the area was closed (we went to 4 on the way to the airport), so we were not able to wash or vacuum the car out. If it was a normal cleaning fee, that would be one thing.

Turo was a GREAT convenient option from traditional rental car choices. Host communication was stellar. Value was solid. Vehicle was reliable and Clean. I will definitely use Turo again! Excited to know this service is available and so easy to use. Look forward to making future recommendations to friends. Thank you for keeping things simple without sacrificing integrity.

Was best trip yet, and the response to my email were quickly and friendly. Thanks the cross track drove like a dream, very smooth and very comfortable. I didn't get to fill the cast back up cause of the freezer and they were very understanding and I didn't pay as much as I thought I was, when they sent they'd bill. Thank you again.

Was very polite and professional! Very clean vehicle, and drove very smoothly. Would recommend him highly and very appreciative of your use of vehicle. The car got very good gas mileage and was averaging 36 miles per gallon. Pricing of use of vehicle was very reasonable. Thank you and I will be a repeat customer.

This was a very easy transaction. They made it very easy to pick up and drop off at our convenience. Right communicator. We would definitely look at using this again. The vehicle was clean and full of gas. The option to pre purchase gas was nice, even though we did not use.

My host Jerry was a great host. His cars are always clean. He is a very respectful host. He also makes sure the vehicles are sanitized. He always make sure you can reach him if there's a problem. I have already recommend him to a friend of mines who needed a vehicle. Thank you Jerry for being a great host. He always has a smile on his face.

This was my first time renting from Turo, and I couldn't believe how easy it was. Apply on line and just pick up your clean vehicle. Made our lil getaway safer and in luxury. Thank you Turo for making it so easy. I'll never go back to the other rental places.

Buanca was a wonderful host. The entire process was very smooth. Buanca was very clear and responsive and was very courteous. Great experience. Awesome car and owner, we had some small damage and the host and Turo team were very nice and professional through entire process. Thank you Buanca and Turo.

Our host was amazing! The vehicle we had selected was recalled and our host was able to put us in another vehicle. He handled all the details. I was even able to leave my personal vehicle at his house. I would definitely use our host again! Our experience was so much better than using a car rental company. Being able to select exactly what you want is perfect!

I will recommend Turo to anyone that is looking to save money renting a car. I found the cost of renting with Turo very cost effective. They also have a call center that can assist you with any questions you may have and the host are amazing professional people who actually enjoy renting out their cars.

The car was not all that. He left things in there so we really couldn’t put nothing in the trunk. Also bad communication and he lied and said I turned the car in an hour late, which was not true in the charge of my car for something that was not approved of, this was just a bad experience. I don’t think I would ever book with him again.

I have used Turo two times now and both times I've loved it! Super fun, decently affordable, and very useful: all of which describe my experiences. From transporting my family in comfort in a fun F-150 Lightning to moving stuff with a super handy Ford Explorer. Sadly, I live in a rural area so I haven't used Turo as much as I would have liked so far but going forward, I'll be using Turo every time I visit a city!

The service is wonderful it’s very convenient. Sometimes you wish that the trip fee was less but it’s fine. I have used the service multiple times and I have no complaints. Every vehicle owner has been wonderful. All of the cars have been up to par and I have rented cars from a few different people so far.

On time and great service. Always vehicle availability. A lot to choose from. I will always book with Turo. Too much fees to be paid on top of vehicle price. Would be nice to lessen fees. That’s the only issue. Taxes and Vehicle trip fee is more than the fee for rent a day.

Great experience this week. It's the only way to rent a car/truck. Everything went smoothly from pick up to drop off. I even extended my trip with two clicks. Would highly recommend to anyone looking to rent a vehicle. My last trip I received a $50 birthday credit as well as a discount for booking more than 3 days in advance.

The Jeep was perfect for our split boarding trip! Did great in the snow on Red Mountain Pass and would book again! Was easy to find at airport. Great communication and would recommend to anyone looking for an affordable SUV.

It has been an amazing experience renting from you guys because it’s very easy and convenient for me and the price is great on the days I need a car for my doctor's appointments and trips to Vegas to go apartment hunting and the response from the host have been immaculate and very positive and informative especially with Bruce