
Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed Jan. 5, 2024
Our host Luis was very responsive and professional. The Honda Pilot was clean and comfortable. If you need a vehicle for around town or road trip this is a good one. Many thanks to Luis! Turo worked well for messaging and confirming all vehicle pick up and drop off instructions.
Reviewed Jan. 5, 2024
I had a great experience and even though I brought the car a day late because of a misunderstanding all was professional and a good experience and nice car. Guest host was nice and professional and I forgive her if she was upset but I thought for sure I had it for 1 more day.
Reviewed Jan. 4, 2024
The last car I rented needed lots of repairs. The check engine light was on. Whenever you stop the hood would pop up which could have been very dangerous while driving. The blower was very loud on the heat as well. I would suggest the car be maintenance before putting back on Turo.
Reviewed Jan. 4, 2024
Awesome time using this vehicle for the most part. Throughout the process, I was able to communicate with support and host. When picking up the car was nice and clean. Also, comes with a full tank of gas. When dropping off it was even easy to leave it back where I received it.
Reviewed Jan. 4, 2024
Wondering how often the cars are cancelled? I have had 2 on the same trip, but was able to get another car, but at a higher price. Once is normal, but 2 on the same trip? Does this happen often? Is Turo aware of this? It’s almost like bait and switch. I did 3 rentals on my trip, and 2 were flawless.
Reviewed Jan. 4, 2024
Excellent communication, service and value, offered delivery and pick up at our location that made it very convenient and easy. Very nice van, lots of room for 6 adults with ski gear, all wheel drive big bonus and important for winter trip to Lake Tahoe, would have had to turn around at highway patrol check point otherwise - all good! Thank you.
Reviewed Jan. 4, 2024
As a car owner, I would NOT recommend listing your car on TURO nor renting through them. I had a horrible experience with a renter who scammed me and they refused to help me and allowed him to rip me off. Any company allowing that to happen, can't be trusted. I would assume they also won't help a renter who is scammed. Their customer service is appalling. Stay away.
Reviewed Jan. 4, 2024
The car was excellent and I appreciate you helping me when the key had a issue but I would definitely like to keep in touch with you guys. Around spring break I need to buy my 18 year old a car and if you guys have any cars for sale I’d love to check ‘em out.
Reviewed Jan. 4, 2024
App was Easy to use and wonderful host who was super responsive! Appreciated the support and description of car and ease of using the website. Message feature was super helpful in keeping in contact with the host. Highly will recommend both the app and our host Conley. I appreciated not having to go through lines at the rental car company!
Reviewed Jan. 4, 2024
So the vehicle drove fine therefore I reviewed it as fine. I am just upset because there was an airtag in the vehicle that was not disclosed to me upfront. I have nothing to hide on where I’m going but it was terrifying to keep getting alerts saying I have an AirTag on me and my phone syncing it to me. I had no idea and I thought maybe while traveling someone had put one on me or in my stuff. I was very close to calling the police until I found it hidden in the car.
I also didn’t like that the vehicle had a giant advertisement on the rear window as people kept approaching me asking questions about it and it was not as pictured on the listing. The advertisement read something along the lines of “make 25k with me in 4 months”- this invited people to approach me while I was alone with my child on vacation which was terrifying. I’m not sure I would use Turo again and I’m debating on sharing my experience with others
Reviewed Jan. 4, 2024
This particular host did not disclose everything that needed to be done prior to the trip starting. Requiring a picture of my license, a selfie, and the same from the co-driver was not mentioned in the correspondence leading up to the trip. And those items were not a problem for us to do. The problem was the fact that I had to reach out once I landed to find out why I hadn’t received correspondence about where the car was located and that now they were requiring these items. After sending those items, I received a message: “Also Please. please. please no smoking"
Reviewed Jan. 4, 2024
My host responded right away when I called and also when I texted, she was very helpful and respectful and had a great attitude. The car was very clean and drove very nice. The price was also a good price for 5 days.
Reviewed Jan. 4, 2024
The ease of getting my vehicles and the cleanliness of the vehicle was excellent. The communication from beginning to the return as well offered to rent longer if I needed the extra time. The car drove great and I will definitely rent from the company again. Also had access to easy pass through the vehicle which will help for anyone renting from the company so you don't have to scramble for cash at the tolls.
Reviewed Jan. 4, 2024
The host plant a cigarette butt underneath passenger side carpet, before I end my trip the car was wash details due to my wife and family being in the car and we are a non smoker family due to health issues, I had took pictures and video. The next day Turo charge me for smoking violation even after sending pictures video, which shows there was no smoking in the vehicle, I'm very disappointed in the host for false accusations and when I reach out to the host he claim he smell an odor but could not tell what the smell was but claim it was smoking and plan false evidence for proof, I'm very disappointed with turo due to their lack of evidence.
Reviewed Jan. 4, 2024
We we’re not satisfied with your customer service. Over a promo code. Please send us a promo code because we are going to be renting soon. Your application ask for a gift card and or A PROMO CODE. Or call me or email me ASAP. I will keep checking my emails for A PROMO CODE before I reserve a car.
Reviewed Jan. 4, 2024
Best platform to rent a car for best price. App is so user friendly to reserve the car, check-in and checkout process. Host was very helpful to coordinate check in and check out process. Car is very clean and got the car as promised. Unlimited miles is another plus. I recommend TURO to friends and family.
Reviewed Jan. 4, 2024
First time using Turo and was a good experience all around. Really like that you know exactly what you are getting ahead of time and there was a good selection to choose from. Was a good value, spent considerably less than traditional rental. Will definitely continue using when we need a vehicle.
Reviewed Jan. 4, 2024
Justin did a great job of communicating throughout the trip. The car was clean and almost new and we felt safer having all wheel drive in the mountains of Colorado. I would highly recommend Justin’s VW Atlas. I also enjoyed the Turo Go app. That made it really easy to pick up and drop off at the airport.
Reviewed Jan. 4, 2024
The customer service experience was great! They responded quickly & even had a iPhone charger ready to go. I highly recommend. The whole process was easy. The guys were very helpful. I was nervous about the airport. Pick & drop was convenient. The Ontario Airport has ride share area for easy meeting point.
Reviewed Jan. 4, 2024
What do I say about this place? It’s a great grade convenient idea! I have only had one bad experience out of eight trips. Other than that. I love the idea that y’all came up with. My worst experience was a car had Apple tags so everywhere me and my family went, it popped up that we were being tagged and followed, which was kind of weird. I understand you wanna protect your car and your investment but what about the privacy of the people that are renting the vehicle.
Reviewed Jan. 4, 2024
Fast, safe, easy, affordable. What’s not to love??? After being truly drag through the wringer by the rental car agencies this has been a breath of fresh air. Truly. I pay what I’m told upfront and no insane, constantly changing deposits etc. It is, what it is. Thanks Turo and Hosts alike!!!
Reviewed Jan. 4, 2024
It was a really good experience and thank you for renting your car to me and I really appreciate it. The host was really good and helpful with whatever it was that I needed and I will be sure to recommend this car to my friends and family in the near future.
Reviewed Jan. 4, 2024
This was my first time using Turo. The experience was way better than a car rental agency. The vehicle owner left the car in the parking lot. All we had to do was go to the space where it was and get in and leave. No standing in line at the rental counter, and having The agent attempting to upsell us into other vehicles and add insurance etc. etc. etc. I will definitely use Turo again.
Reviewed Jan. 4, 2024
I received email about the policy violation fee two days ago. I replied that email and wanted to argue about the charge which is unreasonable, but nobody reply me. According to the cleaning policy, the host should not charge me $150 because all the dirty parts can be cleaned via car wash. I will attach the photos.
Reviewed Jan. 4, 2024
Hosts were easy to communicate with and provided clear instructions for pick up/drop off. The cars were all clean from the inside and out and had no issues at all while driving! I would definitely recommend Turo for anyone trying to get around the city for a weekend or a couple days!
Reviewed Jan. 4, 2024
The host was awesome. The price changed on me though and I was confused as to why and how it happened. But the car was fine and as I said, the host was terrific. He offered suggestions and was very helpful. I also was surprised that I had to wash and vacuum the car before returning it. But the app was helpful and let me know ahead of time so I wasn’t rushed or panicking at the last minute. When I went on the app again to book another trip, the price changed on me again after I tapped on cars to add to my favorite list. In fact, the price almost doubled on all the cars and that did not even include the taxes and extra fees. I don’t think I’ll be using the app again.
Reviewed Jan. 4, 2024
This was my first time using Turo and I had a great experience. The process through the app was very intuitive and user friendly. Working with the host was great. He was kind and communicative. Both the pickup and drop off were a breeze! The value was well worth it and we were very happy with the experience as a whole.
Reviewed Jan. 4, 2024
Pick up at the airport and drop off back at the airport were both seamless. I was very pleased with the vehicle. It was clean and seemed to be well maintained. We had no issues at all. I would use the service again. I’m not sure what else I could say.
Reviewed Jan. 4, 2024
Picking up the van was so easy. It was clean, well-kept, and having the van made our trip so much better. Took a minute to figure out the Park, Reverse, & Drive buttons. Wonderful communication about drop-off & pickup. Having the van made getting around Park City and Salt Lake much more relaxing. Would absolutely rent from him again.
Reviewed Jan. 4, 2024
I always use Turo when I travel because I can drive the car I want to drive for the price I want to pay. There are no lines to get a mystery vehicle. Plus, I get to line the pockets of the small business person. This trip was no different. My husband and I give experiences for Christmas instead of gifts. This year when we were visiting family, we decided to rent a luxury car from Turo as our experience. We chose the vehicle we wanted to drive and booked it about a month and a half before our trip. The owner of the vehicle and I touched base by message on the Turo app (since it was under my account).
When the time came for our trip, we picked up the vehicle where the host said it would be. It looked exactly like the pictures on the app. It was nice and clean, full of gas, and very comfortable. I was impressed overall by the vehicle itself! The seats were luxurious, especially when the heat was on. So comfortable! The steering wheel was heated. The drive was tight, just like it was brand new. The dashboard was easy to figure out, but you had to be careful about pressing buttons accidentally. I accidentally pressed a button and the head rests in the back seats suddenly disappeared. My adult kids yelled in surprise, so I pressed the button again. They yelled at me again, "Mom, stop pushing buttons!" So I had to leave the dashboard alone after that.
We had the best time driving a luxury vehicle during our holiday trip! It was an easy drop off after we cleaned it out and filled it with gas. We are now looking at buying the type of car we rented, because we liked it so much. I also want to add that we are Turo hosts in a different state and we love it!
Reviewed Jan. 4, 2024
This was my very first time using Turo. I must say I enjoyed my trip and the ease of getting to places without having to worry about waiting for anyone to get around. It was very cold during the time I was there. I would like to know if she has cars in Texas where I live. Thanks again.
Reviewed Jan. 3, 2024
Car was as described and delivered to the address early and was waiting for me on arrival. The owner was very good at communicating with me and making sure I had a good experience. I will be using Turo again this summer and hope for the same experience. This is a good alternative to the nationwide car rental companies,
Reviewed Jan. 3, 2024
The Jeep was clean and well maintained. The wiper fluid was topped off. The hosts were great at communicating and helped simplify our trip by meeting us at the airport for pickup and drop off! I also left something in the car and it was mailed the next day! Thanks a ton!
Reviewed Jan. 3, 2024
I was fine until the checkout in my Trip. Sadly I cannot change my public review and feel it is unfair I couldn’t change it. I called customer service and they were helpful however wouldn’t allow me to change my review. I don’t have much more to say other than the checkout process should change.
Reviewed Jan. 3, 2024
Overall great experience. Initial pickup was a slight challenge as it was outside airport and exact location was late discovery. Also, being old and tall, I should have gotten a suv vs a sedan (Late model Prius). Nice ride but getting out of it was some effort. Car was as advertised and in excellent condition.
Reviewed Jan. 3, 2024
Sidra was a wonderful host and pickup and drop off at airport was easy and convenient. We were worried about room but the vehicle was clean roomy and a delight to drive in and around Jupiter FLA! Will definitely be using Sidra again when we are in the area next!
Reviewed Jan. 3, 2024
I found the rental rate to be very competitive with other rental companies. I appreciate that it saved me at least $150 compared to other companies. The check-in and out process is a little overwhelming, especially on a time constraint. The car was not parked in an area with good lighting for photography. It would have been helpful to know that I had to take a shuttle to where the car was located. I waited 30 minutes for the shuttle to take me to the parking garage, which is located in a separate area from the terminal. This cut into my trip time In addition to taking all the pictures for check-in. Overall, my first experience with Turo was a very good experience. The car was in great condition and I didn't have to wait in line endlessly to get a vehicle. Now that I know the process for check-in and how time-consuming it is, my next rental will be easier.
Reviewed Jan. 3, 2024
Yes, the vehicle was big enough for 6 to travel and was comfortable and drove well. The owner was very nice and accommodating. We had reserved an equivalent vehicle with Hertz but they switched to smaller SUV the day before departure. The smaller vehicle just did not meet our needs.
Reviewed Jan. 3, 2024
I've rented three vehicles through Turo so far, and I enjoyed driving all three. Turo has a different variety of cars, trucks, and SUV's. Turo also has luxury vehicles like, BMW's, Cadillacs, Mercedes, I even saw an 2022 Bentley truck. I really recommend Turo to people over car rental companies. One thing I highly recommend people to do is, make sure you read Turo's smoke policy and rules before booking your trip.
Reviewed Jan. 3, 2024
The Turo app made things very easy to coordinate and communicate. Frandy’s description of the car was spot on. It was easy to pick up, drove great, and was simple to drop off. I’d highly recommend Frandy as a solution to anyone with the need for a nice car rental in SE Florida.
Reviewed Jan. 3, 2024
I loved the vehicle and the owner was very cool. That truck was perfect for our ski trip. 4 wheel drive and it was a 2023 model, so it was like brand new. Pickup and drop-off was easy. No issues at all. I will be renting from this owner again on my next trip to Salt Lake City.
Reviewed Jan. 3, 2024
Brandon was AWESOME! Very responsive from the beginning to the end. Every question I had was responded to almost immediately. We had a family of 7, that fit comfortably in car. The Hyundai Palisade was in excellent condition, just as advertised! Would definitely recommend other customers to rent Brandon's car. This is our 2nd time using Turo, and have been very pleased!
Reviewed Jan. 3, 2024
This was such a great experience. My first time so I was nervous. But it was so easy and convenient, everyone I talked to was so nice and friendly. I loved the vehicle I rented, it was amazing. I look forward to the next time I rent. I loved how easy it was to extend the rental. How everyone responded in a timely manner.
Reviewed Jan. 3, 2024
We had a good experience renting a Sienna Minivan with TURO. The rental price was reasonable and the car selection has plenty of options. Highly recommended. Will be using the service again on our next trip. Good communication with the car owner. We like the delivery and pickup option of the car being rented, which is not available on big regular rental car.
Reviewed Jan. 3, 2024
Very easy to rent a car, good price. Good location to pick up the cars. The process on the app Very quickly. No deposit required, people host the car, nice people. Good communication. Very responsible. Definitely I recommend my friends. Cars in good condition, nice and clean. Any type of cars and suv and small cars.
Reviewed Jan. 3, 2024
Life happens, and cars get broken into, or they get brought back from other Turo users and need to have work done on them. When that has happened to Cars that I had already rented and paid for, Turo has been available to find me a new car at the last minute. Not only that, but Turo has paid whatever price difference there happens to be. This helps to alleviate the inconvenience on me, like the time I was stuck at the airport with no car. Turo was able to find me another one within one hour. Specifically, Roger helped me out when this happened 11/15/23 and Joan helped me most recently, for the car rented 12/26/23. I am very appreciative to both of them and I will continue to recommend Turo to everyone I come across! Hopefully in the near future, Turo hosts will be able to bring cars directly into LAX which make everything much easier!
Reviewed Jan. 3, 2024
The price the host charges is fine, however then you turn around and add an extra $30 dollars or $40 dollars. That's way too much. I can understand you adding a little because you are vouching for the customer but you add too much in fees. The car was $40 then you added $39 in fees!! I think I'll try Budget or Enterprise next time.
Reviewed Jan. 3, 2024
The owner of was very good at communicating and instructing me on the rental agreement. The car was clean and ran great. I was impressed with the service all around. The vehicle was suitable to my needs for the price. I appreciate the accommodation provided for the time. I would definitely rent again. I would also recommend to anyone interested.
Reviewed Jan. 3, 2024
Our group rented 4 vehicles from 3 different people. All vehicles were clean and in great working order. All three hosts were very accommodating and helpful. What Drove us to Turo was the ability to rent the vehicles starting at 2am and having them delivered to the train station and returning them to the train station. Saving us from having to wait until 6am to get a car from the other rental places. Saved us from having to use multiple Ubers the night we got in. With a group of 21 people that would have been very expensive. We will definitely be returning to turo for future car rentals.
Reviewed Jan. 3, 2024
I choose Turo because the rental companies are so expensive and it’s really a hassle to have a credit card. Turo I can use a debit card and have no issues. I love it and will be using again! It’s worth every penny. Couldn’t ask for a better site especially when rental companies a run for their money and making it very hard for. Working people.
Reviewed Jan. 3, 2024
It couldn't have gone better, frankly. Great car, great host, all was there as agreed.... Highly recommend! Please consider TURO, the prices are better, the cars better, and the hosts incentivized to smooth out your experience. Everybody wins! I will be using this service again. And again. If you haven't tried it, DO SO!!!!
Reviewed Jan. 3, 2024
Car was a little pricier than we wanted but got the job done for what we needed and we also got it last minute, but overall amazing customer service by the rep Raphael, all issues that arose were quickly quelled and worked with us to make the entire process easier.
Reviewed Jan. 3, 2024
The rental process was super simple. The idea of renting was more daunting than the process itself. The experience of driving a different vehicle was also fun and exciting. The rules, guidelines and expectations are clearly defined. There's no room for doubt. I Will definitely be using Turo next time I need a rental!
Reviewed Jan. 3, 2024
Communication was great, Vehicle performed exactly as expected, entire process was very smooth. I would recommend Roderick and his vehicle to anyone. About the only thing I could think of is a way to offer the consumer, a way to purchase the full, driving software, if they choose, during their trip.
Reviewed Jan. 3, 2024
I’ve been using Turo for 2 months now and I love it. It is the most comfortable and easy way for car rental. Application is easy to use and has all the tools you need. Turo is super convenient comparing to car rental companies. I rented multiple cars and every experience is fantastic. Turo is the best. 100% recommend.
Reviewed Jan. 3, 2024
My first experience with Turo was very positive! The communication, the platform, and the ease of the process were all very good. I thought the selection of vehicles in the range of options were excellent. I would highly recommend Turo to any friends or family who are looking for a rental vehicle.
Reviewed Jan. 3, 2024
I appreciate finding vehicles that are reasonable and easy to pick up and drop off. The hosts I’ve worked with have always been responsive and clear. I have found it depends on the city as to whether Turo is a good fit for me or not. For the most part I’m able to find what I’m looking for.
Reviewed Jan. 3, 2024
Easy experience finding and renting a car during a trip. Clean, well-maintained car ready to go upon arrival. Good communication with car owner through app chat. Would use app again to rent a car. Able to get more comfortable cars more easily with better options as opposed to using a rental company.
Reviewed Jan. 3, 2024
I enjoyed the rental car experience. Jose was a phenomenal host!!! The tires were a little bald and hard to drive in the rain but the overall experience was amazing!!!! I recommend Jose to anybody in the Houston area for he is very professional and punctual. He responds fast too!!!
Reviewed Jan. 3, 2024
Always satisfied, 100% reliable vehicles! Host are amazing, family friendly, respond quickly, answer any questions you may have and at a great budget! Site is self explanatory. You’ll want to rent again from TURO. Try for yourself. You will not regret it one bit! On to the next rental. The best by far.
Reviewed Jan. 3, 2024
The whole process was quick and painless. It was easy to set up an account and the choice of vehicles were amazing. The car was very clean, comfortable and ran great. Loved having a option for picking up vehicles. The only downfall was the cost was quite a bit more than a regular Rental Car agency.
Reviewed Jan. 3, 2024
We decided to go on a family vacation this year for Christmas. We went to Colorado with 6 people’s ski equipment and clothes for cold weather all in one vehicle. The Yukon XL was the perfect car for us. We had plenty of room for all including a car seat and this vehicle rides so smooth and gets good gas mileage for such a large car. We all had such a great time and will cherish this time we spent together as a family. Thank you so much for letting us lease this vehicle. Thank you. Craig & Sharon
Reviewed Jan. 3, 2024
Quick response, vehicle clean, very accommodating, courteous, prompt service, consistent service, same as previous contact, would recommend to anyone, cost effective for short term or long term, great for business, Short notice accommodation or vacation usage. Flexible with the uncertain travel flight changes, weather changes and easy make changes as necessary.
Reviewed Jan. 2, 2024
Mario was great, flexible and accommodating. The car was great and fit my large family comfortably. Our original reservation had to be cancelled due to maintenance on the car, so Turo called the night before our trip to help us organize another car and not pay more. We were very appreciative of the customer service.
Reviewed Jan. 2, 2024
My experience with Turo was very bad after my trip. The host of the car has scammed me for more money with Turo claiming smoke odor, as I do not smoke. Because of this my experience was very bad and I would not recommend anyone using that host. He is a scammer and uses Turo to get money on its customers.
Reviewed Jan. 2, 2024
The owner was very responsive and accommodating. I will definitely come back and rent the truck again if available. I would highly recommend the vehicle and the owner. When I booked my reservation I received a text message almost immediately and while I had the vehicle I needed to reach him with updates and again very responsive.
Reviewed Jan. 2, 2024
Both trip with Turo were easy and at good rates. One out of Portland, OR and the other out of Eugene. Will definitely use the site again. The communication was excellent and people hosting were very helpful and accommodating. Cars were clean and ran well. No surprises. I have always picked an economy car but there are many choices in every style.
Reviewed Jan. 2, 2024
Was given a much older car the first and probably only time I will be renting through Turo. I had rented a Mitsubishi mirage, however I was given a 06 eclipse to drive. Way too old for your service and I’m sure I paid insurance that would not have been able to be used in the event of me having an accident.
Reviewed Jan. 2, 2024
Easy process to rent the car, understand rules/restrictions, etc. - communication thru the app is great, everything is easy to understand - finding vehicles is very straightforward and easy to filter/find a right fit. Prices are fairly competitive with the major rental brands, but the extra bonus/value here is that you get a personalized experience... Now if we could get Turo loyalty points, that'd be the icing on the cake!
Reviewed Jan. 2, 2024
Turo is convenient if you don’t own a credit card. My experience thus far as been pleasant as well as well as dependable. I like that range of cars available and the opportunity to extend prior to the end of the contract. The prices are fair and competitive. I would definitely recommend the service to anyone who is in need of a ride.
Reviewed Jan. 2, 2024
First time using Turo. The Rates are better than Costco Rental. No problem picking up and dropping off car at the airport. Communication was excellent. Lots of cars to choose from. Rabah's Venza was in great shape and gas mileage was excellent. Answers to my questions were responded on time.
Reviewed Jan. 2, 2024
It was nice and great communication etc. Will use him again. He does have amazing service and definitely if available will use him again and refer others to him. Clean, clean and drive smooth and great gas saver. Response is excellent and personality is respected and quick. I see why so many choose him because of his way of doing things.
Reviewed Jan. 2, 2024
Great first experience using Turo… app was easy; exchange of vehicle both at pick up and drop off was so easy; Shihao was experienced and easygoing. Great experience, already signed up to use Turo in San Jose in January… was hesitant because of lack of experience with Turo but everything worked so easily!
Reviewed Jan. 2, 2024
We rented this for transportation from New York City to Boston and back for a hockey tournament that my daughter played in. The vehicle had enough room for our family and luggage. Communication was good. I had to make a couple of changes which resulted in extending our use for another day.
Reviewed Jan. 2, 2024
This was my first time trying TURO. I was a little apprehensive but must say that it was a perfect, simple to use system that offered a really nice car for a very reasonable cost! Our host was so great, instant responses to my questions and versatile with pick up and drop off. I could not be more pleased with the service I received and will certainly use again! Well done!!!!
Reviewed Jan. 2, 2024
1st time using Turo and it was great. Wherein was so responsive and the car was clean and perfect for what we needed. Step by step I and communication was spot on! He was on time and made the pick up and drops so convenient for us. Highly recommend to anyone and I have told my fellow travelers about this app. Thank you
Reviewed Jan. 2, 2024
Kaitlin's car was great, will definitely return and book next time I need a vehicle. Kaitlin was very responsive in communication!! The easiest car to jump in and go thus far, a no hassle car rental service, recommend Turo over all else (and Kaitlin's car of course!!). Better than traditional
Reviewed Jan. 2, 2024
I think it’s very unfair that the host can say anything about what the driver has done with no proof and can still charge the driver a fee for even parking the car and the spot that they got it from. How do you charge a person for putting back the car where they got it from? I think that is very unnecessary and is very bad business. It’s already too many fees dealing with renting the car in the first place, so I keep on having fees, I understand late fees, but parking in the car fees, instruction fees.
Reviewed Jan. 2, 2024
Overall the experience was really good, quick, seamless and easy!! Only thing I noticed is that the vehicle needed an oil change. I noticed the host and he just reassured me it would be fine and not to worry about it, as I work for a GM dealer so I checked over everything and it was fine. Overall Turo was great and the host as well. Another thing though I didn’t care for! And possibly missed it in the terms and agreements was that I had to pay to get it out of short term parking. Only 23-28$ but that’s was not accounted for. Either way it is what it is. Overall first experience with this company and its people was a good one all in all.
Reviewed Jan. 2, 2024
I had a great experience with Turo. I’m a big fan of Turo. Great service. Great customer service. I recommend everyone to book on Turo. I bet you won’t regret it. Turo is the best in the business of rental. Even I have a car I still book on Turo for some needs.
Reviewed Jan. 2, 2024
Absolutely wonderful experience. Referred by my son. Encountered no issues. Seamless transaction. Prompt reply to communication. Great host. Would definitely use the service again. Car was in excellent condition. Thank you! Thank you. Thank you And… thank you again!
Reviewed Jan. 2, 2024
This was our first time renting a vehicle through Turo. I was introduced through a friend and I am so glad she told me about Turo. The process was great from the start. We will definitely be using Turo again for all our vacation car rentals and will be recommending to family and friends.
Reviewed Jan. 2, 2024
The car was ready and very clean when we picked it up. The return process went smoothly and was a little ahead of the requested timeframe. The car performed very well. When we need a vehicle to haul eight people again we would ask for the same car. We highlight recommend Benedict for the large passenger car.
Reviewed Jan. 2, 2024
Turo told me I was charged an extra 150 for pets when I never brought any pets along my trip. The host ghosted me and never mentioned me any of this. In my opinion that is bad hosting. He could’ve told me and asked if I brought a pet. I brought my blanket that had my cats hair which transferred to the cars seat.
Reviewed Jan. 2, 2024
The end to end experience vs. Car rental was great and fairly seamless compared to traditional car rental and less of a hassle. The information on the car was par (some over statement of features) but generally good. The hours the "owner" to rent and return was much better than car rental and parking was extra cost but it was better than other options. The overall app can be better for check-in and check-out. Will definitely consider Turo for future rental.
Reviewed Jan. 2, 2024
I enjoyed the service I was provided. We encountered one issue that wasn’t their fault during the pick up, but they quickly resolved it. We were even compensated. The car was also great (clean, nice to drive, etc). The price was also affordable. Overall very happy with the service! Will definitely be booking with Clayton in the future!
Reviewed Jan. 2, 2024
Nehemiah was one of the best hosts I’ve had, car came exactly as advertised if not better. He was extremely communicative and made it convenient for me. Have always had a positive experience using Turo every time. This is the 4th time using and will use over a larger rental service every time. Not only is it normally more cost effective, can choose more variety of vehicles and the convenience is ALWAYS BETTER.
Reviewed Jan. 2, 2024
Great easy and affordable. No hassle just book pick up and drive. I love this app. The best thing about it was just how easy it was to use. Easy easy easy. And the best value for your dollar. Thank you Turo for lasting family memories. And did I mention easy and affordable.
Reviewed Jan. 2, 2024
We were able to fulfill our transportation requirements and give our trip a little more elegance by renting a Mercedes Sprinter van. I'd be happy to do it again and suggest it to anyone searching for an upscale and cozy travel option. Superb Customer Service, both the rental process and the customer service were straightforward to deal with. Chris ensured we had all the information we needed for a trouble-free rental experience, gave clear directions, and was polite.
Reviewed Jan. 2, 2024
This was first time renting from Turo and it was great. Justin met us at airport right on time and exchange was awesome. Justin was a great guy, truck was perfect. When it was time to return Justin was right there on time. I would use Turo again and definitely Justin again, he was amazing.
Reviewed Jan. 1, 2024
Rented a 2022 Yukon Denali for our trip from Florida to Gatlinburg Tennessee, it had more than enough room and drove perfect, also very comfortable and even got about 20mpg which is great for a large truck., It handled the mountains very well with lots of power. I'll definitely rent again from Chad,
Reviewed Jan. 1, 2024
I rented a 2022 Chevy Trailblazer that had all the bells and whistles. Thanks to a fantastic host (Mike **)!!!! Open communication from beginning to the end made it quick, easy, and flawless. The Turo app is very easy to navigate and user friendly with a large selection! Highly recommend!!!
Reviewed Jan. 1, 2024
Pick up was quick and seamless. Customer service was excellent. When I realized I needed to extend the rental by two more hours the response was less than 10 mins. The vehicle was beautifully clean inside and out. Great mileage on gas and drove like a dream. I will definitely rent from this location again soon.
Reviewed Jan. 1, 2024
The host was easy to work with and the vehicle was very clean. The host was very responsive to my messages. She also made it easy for pick up and drop off. This was my first time using Turo and will definitely use it again on my trip in March.
Reviewed Jan. 1, 2024
They will protect the thiefs that take your money and you WILL BE LEFT STRANDED. DO NOT use Turo! These people did nothing to support us and took the side of the host “NuLuxury”. We have asked for help and finally a week later they responded with a $75 credit to their company!!! Never again!!
Reviewed Jan. 1, 2024
From beginning to end Christy gave us the perfect experience for our first Turo rental. Great car. It was immaculate and we had no problems. Christy was a great communicator. We will definitely rent a car from Turo again and hopefully get one of Christy’s cars. Will recommend to family and friends.
Reviewed Jan. 1, 2024
Was waiting for me with the vehicle, very clean and described to a tee. Highly recommended. Was there to pick up and asked if had any issues which there was none. Vehicle was in great shape inside and out. Look forward to renting from these people in the future. Everything went as smooth as possible.
Reviewed Jan. 1, 2024
Great experience! Host was easy to communicate with - auto was exactly as described. Would recommend TURO to those looking for rental cars. Our host provided details for our trip and made recommendations too. This was a great service for our family and we enjoyed our trip. Much easier than rental cars.
Reviewed Jan. 1, 2024
Ming's Nissan Rogue was the perfect vehicle for us. Every step of the process from pickup to dropping off the vehicle after 7 days on the island went better than expected. We ran into traffic problems on our way to the airport when leaving and in our rush I forgot to give Ming the location of the vehicle in the parking area. He was gracious and forgiving when I tried to give him instructions after we got on the plane. This was my first time using Turo and I could not be more impressed with the value and the quality of the vehicle we rented. Thank you for a pleasant experience.
Reviewed Jan. 1, 2024
I used Turo for the first time on a recent trip. It was so easy to use and every vehicle was exactly as described. Each of the owners was great to work with and gave us good recommendations for what to see and favorite places to eat in their area. I loved having a human contact that we could easily communicate with. We would absolutely do Turo again!
Reviewed Jan. 1, 2024
We rented Holden’s Landcruiser for a family of six adults in December. Great for the snow and ice with four wheel drive and off road ability. A bit tight for lots of luggage. We could have used some directions on the car’s accessories, especially the extra four wheel drive high and low.
Reviewed Jan. 1, 2024
Host was wonderful! John and I had Great communication throughout my turo session. He provided a very clean car, very dependable on the road. It was the best experience hands down. I would most certainly be recommending him to anyone who needs a dependable vehicle to rent. Thank you so much. Can’t wait to try out your Prius next time.
Reviewed Jan. 1, 2024
Overall convenience of not having to deal with the traditional car rental process especially after a long flight. Flexibility with car owners on pick-up/drop-off along with ease of communication. Cost efficient considering car quality in addition to no hard sell and hidden fees. The only downside in my opinion is the limited mileage but no big deal since I planned ahead.
Reviewed Jan. 1, 2024
I had never used Turo before so I had no idea what to expect. It was so smooth and seamless! Fantastic car, wonderful host, great communication. All around it was great! It’s something I’ll definitely do again, and I will recommend it to all of my friends and family that may need a car in their travels!
Reviewed Jan. 1, 2024
Turo has been a great help. Way cheaper than dealing with your traditional car rental services. App is easy to use and has a wide variety of people hosting just about any car you'd like/need. Would thought change being able to send license earlier so verification can be done quicker than 24hrs.
Reviewed Jan. 1, 2024
Trip was excellent, pickup was great, vehicle ran excellent and drop off went flawless! I would for sure rent from Turo again. I would prefer to rent from Bradley again, because his vehicle was clean and ran very well and efficient and I would definitely recommend Turo and Bradley to my friends and family and co-workers.
Reviewed Jan. 1, 2024
Yes my trip was very good. Every time I use Turo I always have a good trip and the owner of the vehicle I rent from and have no problem except for this last vehicle I used from Michael. Said there was a scrape on the rim which I showed him my picture of it and he said that my picture was not right and I never had a problem with anyone I rented with in the past.
Reviewed Jan. 1, 2024
I have had a very good experience with using Turo. The app is simple and easy to navigate. There are plenty of cars to choose from. Check in and check out is quick and easy. I always receive fast replies from the host. I would definitely highly recommend using Turo.
Reviewed Jan. 1, 2024
The first time I Drop all the way to Los angeles realize the car wasn't registered And had to drive the car right back unregistered still had to pay. This time they are trying to charge me for some scratches that were in the car. So he said he took pictures before. But it was pouring rain so I know he's lying and Of course he's keeping my deposit. Said he's gonna try to bill me more. Just a bunch of used car salesman scammers. Stick with a rental company so this doesn't happen to you.
Reviewed Jan. 1, 2024
This was my first time using Turo and both renter and representative from Turo were excellent. The car was clean and well ran well without any problems. My original rental was canceled at the last minute and Turo Rep assisted me in finding another rental car option. I would highly recommend this service to friends and family. Thanks, great experience.
Reviewed Jan. 1, 2024
Great car, great communication, super smooth experience with a great host. If you need a great ride that is very capable in the mountain passes, this would be my recommendation. Great gas mileage (33 mpg), a truly luxurious car. Igor is quick with responses, and very helpful with the app process.
Reviewed Jan. 1, 2024
Great service. Awesome car and the app is very user-friendly. My family and I really enjoyed our time with the car. This experience has allowed me test drive one of the cars I’ve always wanted. I plan on test driving and experiencing more electric cars in the near future.
Reviewed Jan. 1, 2024
Great car and even a great price. Lauren deserves ten stars. I rent at least five times a month and I have had nothing but excellent service from the host. I use to rent with the commercial companies, but never again. Turo will always be my go-to for a rental.
Reviewed Dec. 31, 2023
Turo is definitely a convenient way to stay on the go without the hassle of requirements or being overly prices from other rental car companies. Turo came highly recommended from a friend so I would definitely recommend you guys as well. I've had great experiences with the host I've rented from thus far. It's a No Brainer for ME.
Reviewed Dec. 31, 2023
Everything was very simple. Finding the right car for my price range, seeing the real price of that car (rare for rental sites), setting up the drop-off location (right in the airport garage!!), receiving the car, and dropping it off, were all very simple and efficient. The in-app messaging was very helpful, as were the app prompts - it sent notifications that made sure nothing fell through the cracks. The main reason I chose Turo was the cost - it was by far the cheapest option on the market and it didn't compromise on quality. I was so impressed with the ecological and economic implications of car sharing that Turo provides. 5 scarves flying in the wind out of five: would recommend.
Reviewed Dec. 31, 2023
Great dependable car and the host was so accommodating and had great communication, would definitely love to rent this vehicle in the future. Turo is such a great service. This was my first time using Turo and I loved it, it was a very easy process and the vehicles are nice.
Reviewed Dec. 31, 2023
I rented a Chevy Trax and the owner of the trax was very nice and professional. Her Trax was a excellent choice for me. Great on gas, a very smooth ride and plenty of room for myself and my trip! I hope that in the future I can rent the same Chevy trax from the same owner.
Reviewed Dec. 31, 2023
Using Turo was way easier and cheaper than using a traditional car rental company, also the Car I rented was really clean and nice, it also had a lot of great features like android auto, lane keep assist and radar assisted cruise control. The no contact option was also nice to and the check in and out is simple and easy.
Reviewed Dec. 31, 2023
My host parked in the most expensive parking lot and I basically had to spend an extra $100 to get the car out and for him to get his car. He basically waited 8 minutes before the 24hrs to pick up his car and I don't think that's fair! The car was like $50 to rent so what the hell would I want to pay $100 for parking. Make it make since. I received a dirty car that was over a half hour late and car smelled like pure weed.
Reviewed Dec. 31, 2023
It was so easy & convenient. I put in the address where I was staying & found a car that was close to me. Much cheaper than renting at a car lot & I didn’t have to wait in any lines. It also only took a couple minutes. Will definitely use Turo on my next trip.
Reviewed Dec. 31, 2023
The car was clean and easy to pick up at the airport. Also was easy to drop off and leave at the airport when the trip was over. A perfect trip! Would recommend to anyone that is traveling to Kona, Hawaii. The host was responsive and quick with responses when asked a question.
Reviewed Dec. 31, 2023
It was an excellent experience. The service from the vehicle owners was super friendly, the car was as expected. We went on our family trip and everything went well. we recommend, it was a very good experience.
Reviewed Dec. 31, 2023
Never have it been so easy to rent a car. I am a perm customer. Pickup and return was so simple and easy. Love the price and really loved the Jeep Grand. So much I'm shopping to purchase one for myself. Thank you guys for the great experience. I look forward to using your service on my return to Dallas.
Reviewed Dec. 31, 2023
The check out and check in procedures were simple and easy to do. The car was a great ride and very clean. The person was there at time of check in, but check out was contactless. They had a lock/drop box available for after hours delivery and pickup. The location was easy to find. Would definitely recommend this service to anyone trying to rent a car.
Reviewed Dec. 31, 2023
Car was located as picked up at specified location. Car operated as expected although remote trunk release was not working. Text contact with the vehicle owner was available through the Turo app. I will rent via the Turo app again which provides a convenient, easy interface to rent a wide variety and vehicles remotely.
Reviewed Dec. 31, 2023
Excellent service from owner. Walked from baggage claim 20 paces to elevator down to short term parking then 30 paces to car. The convenience of not having to take tram to rental car depots is great! Car left for us in short term parking terminal right at the airport building. Car clean and like new. Highly recommend.
Reviewed Dec. 31, 2023
It's a nice car. My trip was very relaxing. I love the size car. It's was my perfect size car. I love rent my car from Turo. My daughter told me about Turo and ever since I have been renting my cars from here. It's is easy for me since my trips comes at the Last Minute.
Reviewed Dec. 31, 2023
I’ve rented with Turo 3 times. Each time has had problems. From no hubcaps to duct taped bumpers to a host cancelling a trip last minute to squealing brakes, it’s been frustrating. I would like to be able to trust that when I rent a car it will be as advertised.
Reviewed Dec. 31, 2023
Very happy with our Turo experience. Very clear pickup & drop off instructions that led to zero delays and ease of use. With the cost savings combined with the ease of use we plan on using Turo for future rental opportunities. Thank you for making it easy. See you next time.
Reviewed Dec. 31, 2023
Yes I would refer a friend. I was happy with my service. Started off rocky I was thinking this was going to be a bad experience but it wasn’t. I’m very thankful to you all for everything. God bless each and every one of you. You made my trip a very pleasing experience. I’m glad you were there.
Reviewed Dec. 31, 2023
Fourth time user and spreading the word to friends and colleagues about the great value and easy process. One hundred percent satisfaction. Nice job Turo (and Turo partners). This is my new go to for car rentals. Thanks and see you on the open road soon. Cheers, Jim **
Reviewed Dec. 31, 2023
The host (Mohammed) was good with communication. The vehicle was clean, easy check in and check out. My second time booking with Turo and both times went well. Better experience and price than renting a car through a rental car company. I will be using Turo again in the future.
Reviewed Dec. 31, 2023
Turo for life! Easy, affordable and convenient. We will definitely us Turo for our next rental need. It was great to go tight to the parking lot and just pick up the car and go. No waiting in high priced rental car lines. Simple procedures, easy to add an additional driver.
Reviewed Dec. 31, 2023
I left the car where I was told to leave. Have the messages for proof. I disputed my chargers, sent the proof to Turo and still got charged 41.99. That just don't sit right with me. I got overcharged. Send my pictures to turo and still no respond back or nothing. I believe my money should be credited back.
Reviewed Dec. 31, 2023
This was my first Turo experience and Rodney was a great host. Rodney was quick to communicate and very helpful. The rental price for the Explorer was more than fair and it was clean, reliable and easy to pick up and drop off. I would definitely rent again and definitely recommend Turo and Rodney.
Reviewed Dec. 31, 2023
This was my first rental and it went smooth. Nice car and great customer services. Smooth and easy pick up and drop off. Communication via Turo was timely and clear for understanding. Car was clean and ready. He walked me through the photo process when picking up and dropping off. I will be using the services again.
Reviewed Dec. 31, 2023
This was my first experience with Turo and I must say it was very impressive start. My host Greg was nothing but courteous & friendly. Communication on point, the exterior of the car nice and clean as well as the interior which smell good & the gas on full. Overall smooth comfortable ride. I would definitely rent again and tell a friend. Thanks Greg!
Reviewed Dec. 31, 2023
Has a really bad experience with Enterprise to the point it cancelled my trip out of town. At the last min my sister was able to book a flight and I rented a car through Turo to make sure she made it to the airport. It was so simple and easy to book the car online, pay for it and by the next morning I was picking up the car. The car was amazing. I had it for a day and returned it. No hassle. No rude people. I will for sure use Turo again and I refer it to anyone. So much easier than enterprise or Budget or any other rental company. 5 ****s all the way.
Reviewed Dec. 31, 2023
I have no complaints. My service was great. The people that I rented the car from were amazing. They always got back to you ASAP. They were respectful, just a great outgoing car was clean ran great the extractions for the pick up and drop off was simple booking. It was simple and if I had any questions, they answered me right back. I would totally recommend using this app, and I will definitely use it again.
Reviewed Dec. 31, 2023
It’s an easy to use platform that makes renting an enjoyable experience. The best thing about TURO is you know the exact car you’ll be driving and TURO has always beat the car rental companies prices for approximately the exact same vehicle or very close. I will most likely never use the car rental companies I have in the past if TURO is available.
Reviewed Dec. 31, 2023
I am disappointed how TURO handled the situation where Host charged us 150$ for false smoking charges. It's clearly visible in photos it's a garbage of leaf particles which easily stick to legs and it's in car. I have no Option to fight this false accusations. Will file a case against TURO & host and how they determine it's a smoking violations. Also I can't post a review on driver as it's not available. No idea how many time host charges innocent people with this false charges.
Reviewed Dec. 31, 2023
I think Turo is such as good idea. With rental companies over charging, and no surprise with their overheads - renting something a little older and (different) makes sense. The “company” I rented from were in all senses of the word “fine. The didn’t communicate that well and it was my first time using Turo in NYC. I picked up the car without meeting anyone (which I disliked) firstly because I felt vulnerable that if anything happened before I arrived at the car, I could easily be blamed.
The car itself was as described and great to use although unfortunately the previous customer had smoked in the car which was a pain because the smell stayed with the car. PU was difficult because the rental company assumed I was flying into LGA and so would need it at a terminal. But I actually live in Brooklyn and drove to pick up the car. Communication with them was spotty to the point I had to call Turo the night before due to lack of response. I was worried that the car wouldn’t come through and I’d have to rebook seeing as they didn’t communicate after several attempts.
The other truly infuriating thing about the app is the “estimated charges” when searching for a car to book… which are always about literally half the actual cost of the car… Why not just tell us how much it is to save us guessing without whatever random algorithmic metric interfering. At the end of the day I’m looking for the right price and it’s just another page to get in the way. It isn’t going to trick me to book by spending literally double? Just be honest? Fancy that?
I’d say could you make delivery into Manhattan cheaper? And work in a way to insure that drivers don’t feel insecure with no real way to check the car out and in other than photographs that can easily be disputed. In my instance my trip was smooth with no issues. However I did see multiple complaints on the review section of other customers being falsely blamed for damages that the other customers “claimed” were false. I’d prefer to meet with a person and hand over the keys with a walk around the car both on check out and check in for clarity.
I will definitely use Turo again. But I will say that it ended up costing a little more than a regular rental company and more hassle with check in and out without ease of mind with the bigger companies consistency and range of locations. Also it would be GREAT if you could find cars in Manhattan. If that were the case - I’d likely use it every time over any other rental company.
Reviewed Dec. 30, 2023
I asked several friends to recommend a car rental co. Someone mentioned Turo. I had to check them out. Well, I found the car I wanted immediately. Price was easy to understand. No hidden fees. Website easy to navigate. Pickup was not a hassle. Full of contracts. I got the car I reserved! Drop off was super easy! Plus communication was outstanding! Amazing experience and the next time I travel it will be a TURO vacation!
Reviewed Dec. 30, 2023
The main issue I have to worry about is charging the EV to the full. Nobody's ever warned me that it takes a lot of time and effort to wash the car and charge it. Total 4 additional hours (2.5 to charge, 1.5 to clean the car) to simply return the car. Then I need to text the host to meet me. It's a lot of hassle. I believe TURO must adopt the policy when the host takes care of cleaning the car, not the renter. It's a lot of hassle, seriously. And it's not cheap. Next time I would prefer national rental car companies.
Reviewed Dec. 30, 2023
The host was so accommodating and the vehicle was perfect for my needs. Everything went smoothly from selection to returning the vehicle. The communication is very good. I will definitely use this host and Turo again. This was far more reliable and less expensive than my last experience with a car rental company.
Reviewed Dec. 30, 2023
The car was awesome so was the owner. Great condition and pretty good gas mileage for premium gas. I will rent from the app again anytime without hesitation. The process was very smooth both pick up and drop off.
Reviewed Dec. 30, 2023
Vehicle was at airport as promised, follow directions and the process was easy. The low tire pressure warning came on the day before returning, had the tires checked and filled, notified owner that this happened so he was aware of the incident. Return was easy. First time using it and saved quite a bit.
Reviewed Dec. 30, 2023
The process was quick and easy! Finding a reasonably priced vehicle and the perfect location was easy. I enjoyed the experience and it was done on Christmas Eve! The loaner was quick to respond and was very helpful. He gave detailed instruction for pickup and drop-off. I also liked that the car was in a secure location. Turo really helped in my time of need.
Reviewed Dec. 30, 2023
I discovered Turo through my husband. Actually he used it once or twice for work. Then I had to put my car in the shop and I decided I was gonna try it out and I rented from a lady. First super sweet, great ride, clean car, easy access. Last trip was really great. Car was easy to pick up easy to drop off. Guy was great with communicating.
Reviewed Dec. 30, 2023
Loved the car and the experience I had with Wyatt. Everything about the experience was professional and easy, from pick up to drop off. The car was in immaculate condition despite its age and Wyatt's instructions were so easy to follow. Being able to pick up the car at the airport was awesome, and I continually thought how much better I enjoyed this experience over a rental car agency. This is why Turo rocks ... Because of people like Wyatt. I'd definitely use Wyatt again in the future.
Reviewed Dec. 30, 2023
Beautiful car. Very dependable. Definitely would rent again. Host was very responsive and courteous. I would highly recommend this service to anyone interested in renting a vehicle for a vacation or just to ride around town. I had a great experience and my trip came with 1000 miles which was perfect for my trip. Once again I would like to thank my host and Turo for a great opportunity.
Reviewed Dec. 30, 2023
Turo is such a convenient way to travel. Getting to choose the car you want to drive with convenient pick up and drop off options make it a great way to travel. No hidden fees. Outstanding service! Our Host was fantastic to deal with too. Our car was spotless and comfortable.
Reviewed Dec. 30, 2023
I love this app!! It is so easy to use especially when you need a car while traveling. It is truly a luxury experience. Amazing host, amazing experience and amazing beautiful clean car. The host was communicative, professional, nice and respectful. Plus it was an amazing clean luxurious vehicle. Thank you again.
Reviewed Dec. 30, 2023
My recent trip with Turo was exceptional. The host responded to any of my queries in a timely manner and the ride was smooth and issue free from pickup to drop off. I love the transparency and the Turo’s interface. I would HIGHLY recommend using Abe for any future rental needs here in Wichita Kansas.
Reviewed Dec. 30, 2023
I'm new to the Turo community, the app is convenient and allows for easy reservation and travel. No Deposit needed to rent the cars and same day rentals available. The host are reasonable and the checking and out process is simple. My only critic would be Holiday and seasonal deals would be a good marketing move for the developers.
Reviewed Dec. 30, 2023
I have only driven two vehicles using this service. The first was a high-mileage passenger van. The condition of the vehicle was expected considering its age so I have no issues with it. The second however, a minivan, had an issue with the brakes. They vibrated the vehicle during application. (Indicating a possibly warped disk.) This intensified the higher the speed. Although I do not consider this a safety issue, I would not drive this car on an Expressway for long distances as it would be very uncomfortable.
Turo has been very useful for renting vehicles during times of high demand as chain rental companies often run out of stock. But listings need more descriptions regarding the upkeep of the vehicle. Such as when and where the last scheduled maintenance was performed. Photos of the interior and exterior, and a mileage number cannot provide this. I decided not to give the owner of the minivan a negative review as I feel it would be unfair given the lack of available documentation in the app. Given my experience so far, I will always opt for the chain rental options first before Turo.
Reviewed Dec. 30, 2023
We rented 2 cars so far in Hawaii, and it has been a fairly simple experience. Our only concern is if there is something Turo does to assure that owners actually maintain their vehicles. Our first car drove as if the suspension would go at any moment-talked the whole trip. Our second vehicle was a year overdue on their oil change, at least by the window sticker.
Reviewed Dec. 30, 2023
The car was clean and reliable. The host was easy to reach and responsive to my many first time Turo questions! The procedure to pick it up and return it was clear and easy to use. The shuttle from the airport to get to the car was very good. The parking lot where I picked up and returned the car was very wet and muddy. This was a little challenging. Other than this parking lot, it was a very good experience.
Reviewed Dec. 30, 2023
Great experience. Convenient, affordable, and reliable rentals. The hosts I’ve had are very friendly and helpful. The cars are provided in pristine condition with no issues during the entirety of my trips. I definitely would use this service again and recommend others to as well. Much easier than going through the big boy rental companies requiring large deposits before getting the rentals.
Reviewed Dec. 30, 2023
Had a great experience. Kyle was very helpful. Vehicle was clean and just as described. Excellent communication.. The app was easy to navigate.. Loved the unlimited miles..Kyle gave clear directions as to where the vehicle was located and how to use the lockbox. I will definitely use Turo again and will tell friends and family about it.
Reviewed Dec. 30, 2023
Everything went well. I liked the vehicle I chose and had a great trip. The process was easy and car was fun to drive as well. The owner kept in touch during the trip. I will definitely be using the app again and maybe get one of my cars on here too. Also was a better deal than going to any of the big car rental companies. I liked the different amount of vehicles I had to choose from as well.
Reviewed Dec. 30, 2023
Process was very easy and convenient. Would definitely use this service again. Car was clean. Pick up and drop off were a breeze and it was easy to communicate with the renter when needed. It was nice to be able to rent a vehicle that was better on gas than my own.
Reviewed Dec. 30, 2023
The pick up and return was flawless and the car was clean and ready to go. It ran great and had no issues. Tagir's communication was on point, he answered any questions I had in a timely matter. I will definitely be going to him and Turo in the future.
Reviewed Dec. 30, 2023
This was my first experience with Turo, and I have to absolutely say without a doubt I’ll only be using them when traveling, best experience, customer service, flexibility and reasonable price, it’s a win-win. The vehicle was clean. The directions were easy to follow and I have to say Mountain riders responded quickly to all of my requests. Great customer service.
Reviewed Dec. 30, 2023
I didn’t know how to use Turo, is my first time using it and is good app. Anybody can get car for fast and the car you need, Turo is number one application I never seen. And I need to appreciate the owner because his car was in good condition and is helpful
Reviewed Dec. 29, 2023
1st time using TURO. It was my first time visiting California, TURO app made it easy to find what I was looking for. Great communication with the host, if you have any question he does respond to you quick, great experience ever. Will definitely use this app again whenever I travel.
Reviewed Dec. 29, 2023
I had a great experience with the car, but I was charged twice, I was charged then I had to cancel that ride and order a new one that was closer then I was charged again. When will I get that money back? I wanted to actually use that credit for another vehicle but it never came back so I was charged twice like I had two rentals out.
Reviewed Dec. 29, 2023
Very nice and clean!!! And the owner was very nice and easy process! I love Turo gives you a good quality car of luxury. Very reasonable, quick, and easy to rent! I'm so grateful for choosing turo and will continue renting through Turo! The prices are amazing and affordable. I would recommend them to friends, coworkers, and family!!! Thank you Turo for this app!!!
Reviewed Dec. 29, 2023
The owner of the car I rented was great and had a great experience. I would definitely rent his car again. I can't wait to rent another car for my next trip. I will definitely refer my friends to Turo to have the same experience I had in my trip.
Reviewed Dec. 29, 2023
The vehicle itself was fine, but did not get the mileage indicated in the listing. The pick up area location was rather remote, causing us to have to double back for gas and delaying our return. Then I got charged an extra $50 for being late. Highly disappointed that I was charged extra, when I had already paid $265 for a 3 day rental.
Reviewed Dec. 29, 2023
I rented a 2018 Tucson from Tyrone. The car was in great condition & clean inside & out. The rental instructions & where to pick the car up were clear and at a good location. Tyrone responded immediately when I needed to modify my pick up time & very accommodating. I would definitely recommend Tyrone to future renters.
Reviewed Dec. 29, 2023
Turo is a very reputable service and go above and beyond to make sure that you are valued as a true customer. This is from first experience to tell you that this company treats you like family hands down and they went above and beyond my expectations and thanks to Turo Family we have the best rental car company where customers come first hands down!!!
Reviewed Dec. 29, 2023
Turo is great, and I have recommended to a lot of people. My recent Turo rental with Kelvin was absolutely awesome. The Acura TLX was a great car. His service was superior. If/when I come back to Miami, I will definitely rent from him again. I will also rent again in Portland and Seattle with Turo.
Reviewed Dec. 29, 2023
I love using the Turo app. Better than any other car rental place. Easy and most definitely convenient. 10/10 recommend. Check in is super fast and easy and hosts responds quick and are very friendly. No disappointments. When I need to rent a car no matter where the trip is. I would def recommend using turo.
Reviewed Dec. 29, 2023
No issues, my Turo renter Pedro was awesome and I have no issues, definitely using turo again! No problems with the app or car! Car was great on gas, no extra fees, happy customer! Went from Florida to North Carolina and back! Pick up and drop off went smooth. My renter just used a lockbox for keys. Love turo!
Reviewed Dec. 29, 2023
The car was great. The only thing I didn’t like was we had to walk almost a mile to get our car. Could of parked closer. We did ask to drop off closer and were able to. The size of the car was just right. It handles great on all the mountain roads.
Reviewed Dec. 29, 2023
I didn’t like that I couldn’t extend when I wanted to so I had to be without a car and depend on others for a ride after my flight got canceled and that put me in a very bad predicament. And also the tax on the cars are outrageous. I feel like the cars should be a lot more cheaper. A car for 35 dollars for 4 days is turning out to be 500 dollars. That’s outrageous.
Reviewed Dec. 29, 2023
New York LGA Airport - Excellent experience, my contact was very responsive and made the process much easier than expected. Pick-up and drop-off process was clearly explained and communicated. Would definitely use the service and provider on my next trip. Overall experience was easier than using the traditional car rental services.
Reviewed Dec. 29, 2023
I heard about Turo from my niece. I never crossed my mind to rent a stranger's vehicle. I was a little leery about driving someone else's vehicle ~ it is such a big responsibility. The seamless rental process put me at ease. This is a great service and the rental process is so much easier than renting from your standard rental companies.
Reviewed Dec. 29, 2023
I have a huge problem with the trip fee being as big as it is. It’s not like you guys are picking us up and taking us to our car that we’re renting. Y’all are now the same amount as a normal car rental place in which to me, it shouldn’t be that way because these cars are coming from normal people.
Reviewed Dec. 29, 2023
I’ve had great experiences with using Turo thus far. Large variety of vehicles and great hosts. The app is super easy to use. The communication with owners is easy and efficient. Couldn’t be happier with service. I love that I can find rentals close to home and the remote lock feature makes it easy to get vehicles without actually seeing anyone. I’ve rented a BMW suv and an Escalade and both were beautiful and well cared for. Great prices especially when I compared them to airport rental car companies.
Reviewed Dec. 29, 2023
I was accused of a collision post return of the car when it was absolutely not my doing. I would never get into an accident and not report it. I was careful and safe with the car the entire time. Prior to leaving I reviewed the vehicle and found the left (facing car) headlight sunken in. I popped the hood and found a broken soldered piece that held it up; it was clearly resoldered many times and was the way I received the car. I proceeded to shut the hood, turn the car on, check for signals, and see if the light worked. It did, and it was safe to drive. This was a condition in which the car was in prior to me renting it. I would appreciate someone popping the hood and taking a picture of said condition I described as proof.
Reviewed Dec. 29, 2023
The rental process is easy, Turo has decent vehicle selection. The app is easy to use. The rates are affordable. You give the car that you want to rent not like the car rental companies where you don't know what car you will get at time of rental. Turo even offers exotic cars.
Reviewed Dec. 29, 2023
The Turo app is great. You chose the car you want and actually get what you want. Prices are comparable and pickup and delivery is easy. I definitely recommend it. Most rental car companies give you what you chose as similar and their definition of similar is no where close.
Reviewed Dec. 29, 2023
This rental was convenient and perfect for our needs. The car was very clean and comfortable! We enjoyed our trip immensely. Henry was responsive to all the messages. The check in and out process was efficient! We would highly recommend! Thank you for a great experience! It was also convenient to our location.
Reviewed Dec. 29, 2023
I love Turo!!! The renting process is so much easier and convenient than going through a rental car place. You are able to find a car for a reasonable price. The pick up and drop off process is quick and efficient. If you need any assistance such as changing your return date or time, you are able to without much hassle.
Reviewed Dec. 29, 2023
Loved everything. Got someone my age, it was an easy pick. The trip was nice and smooth. Went up north, and didn’t have to fill up the gas tank again until I got to my destination. Loved that. Would rent again. Had no problem going there and back. Drop off was easy. They were very nice. Loved it.
Reviewed Dec. 29, 2023
Bogdan made it really easy to pick up the vehicle. Excellent communication during the entire rental process. We ended up switching hotels on the last night and he made an extra effort to pick the vehicle up at our location which made it much easier on us for the Hotel shuttle. Will definitely rent from him again in the future. Highly recommend him and the vehicles he has available.
Reviewed Dec. 29, 2023
I'm a repeat customer of Charla's. She met us at the Airport and is extremely kind, punctual, and went beyond just being a Turo Car owner. I'll rent from her every time I go to Maui!! The car was in great working order and clean when we picked it up. Charla is a great person and really easy to work with. She always returned my messages before, during and after my rental.
Reviewed Dec. 29, 2023
Customer Service/Communication was excellent. Knowledge of the vehicle and willing to be flexible with pickup/return are keys to good business. I really liked that the Tacoma was well maintained and when I asked Edward about the vehicle physical condition and maintenance status, he had an immediate response. This made me feel comfortable and confident of the safety of the vehicle. I will certainly be doing more business with Edward and he will be the first call when doing business in the Denver/Boulder area.
Reviewed Dec. 29, 2023
I have used Turo a few times and I was very pleased with the app. And the services and how it provides reviews, and also I love the notification of any special I earned such as a free day and percentage off. I loved the constant ability to be able to reach my host and get a fast response Jeep and Vette is clean. I started sharing my secret with Turo the car is mine but only for a limited time. Lol. Love it. All of it.
Reviewed Dec. 29, 2023
My experience has been nothing short of great. My host was awesome, and his communication was top tier. I would definitely recommend Turo. I have rented multiple times and have had a great experience with Turo. I will definitely be using in the future as well. I love how structured the platform is and makes renting hassle free.
Reviewed Dec. 29, 2023
It was so easy and convenient having the car delivered to me curbside at the airport and Dimitri made it even easier to drop it off, meeting me near where I was staying. The price was fantastic and the car was clean and well maintained. I will DEFINITELY use TURO again and will recommend as well!
Reviewed Dec. 29, 2023
Renting from Jeffrey at Turo was an excellent experience. Last time we flew into Newark Airport and rented a car through one of the rental car companies, we waited almost an hour and 1/2 to get the car and, of course, it wasn't the car we reserved. Jeffrey had the car waiting for us in the lot at the airport with a lock box, we were on the road in about 15 minutes. The car was clean and everything he explained in the listing. I even left my house keys in the car (stupid me) and he mailed them to me the next day. Such a great experience; will never rent through the rental companies again!
Reviewed Dec. 29, 2023
Hassle-free experience. The vehicle was at our agreed upon location and our host Deven was a great communicator. We've used Turo several times and will use the service again! We typcially find that selection is much better than traditional rental companies and that pricing is very comparable. Plus, the convenience factor cannot be matched.
Reviewed Dec. 29, 2023
Smooth and efficient process for vehicle renting for trips. My first time using the app and was absolutely perfect. Great value for money and access to all models to accommodate your needs. Would definitely recommend.
Reviewed Dec. 29, 2023
Limited by budget to mid size cars, I was surprised to find a 2013 Mercedes available in my price range. Don’t let the year model fool you…this is a NICE car. Leasing it was completely done online with no hitches. Had a great trip. Enjoyed fooling around in my Mercedes Benz like a big dog. There was a big selection available. I’m just glad I kept scrolling through until I found this treasure.
Reviewed Dec. 29, 2023
Went to Phoenix area for Christmas with gbabies. Rented a Dodge Journey so we could all ride in same auto. The owner was very helpful and responsive to all questions. Renting thru Turo is so easy compared to the hoops you have to jump thru with all other rental agencies. Will be using them anytime I need to rent an auto.
Reviewed Dec. 29, 2023
I almost Gave 5 stars until I was Sent an extra gas bill after I replaced The fuel in the car before returning it. My ticket was closed out. Now I’ve been given a $36 bill. Foolishness. Not happy at all. I ask host, "Was there a fee to drop off closer location." She replied NO so I’m not pleased with the added fee.
Reviewed Dec. 29, 2023
Amazing car, no troubles with anything, easy cancellation if needed, amazing communication with Turo and owner of rented car. Best of all no deposit needed, insurance is not necessary to add, and better than any rental company I’ve rented from. I will always choose turo from now on. Honestly have never had any trouble with them at all.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
