Turo Reviews

We had a great experience with Paul on our recent trip to Phoenix. He was easy to reach and always gave great advice on what would work best for us. It was a smooth check-in and check-out process. The van was perfect for our 4 golfers. The van was clean and in great working order.

We had an awesome time due to our rental with Turo. While in Houston you have to have a source of transportation. Turo made that happen and my husband's first experience in Houston turned out to a great getaway. We will definitely be back and we will be using Turo again.

First time using Turo and the process went very smooth. Very easy to use. I had no issues with the app or the person I rented from. The app had great selections to choose from. I’d definitely use Turo again and have already recommended Turo to my other family members. I loved everything about the whole process from start to finish

Kurtis was a great host! The car was so fun to drive and perfect weather! Thank you for having your car available to reserve through Turo! I have rented through Turo a handful of times and the process is always quick and smooth. Much faster check in/check out process with Turo than a conventional rental company.

Karen was a great guy to work with. I highly recommend him. He was very responsive and cordial. His car was in great shape and it was what I expected. I'd rent a car from him anytime. Trustworthy & reliable member for sure. Clean car, great and fun drive, little fast but well worth it.

I don’t feel that I should be charged $150.00 for something that I didn’t do because you charged me a smoking fee when I don't even smoke. I understand that under the seat was not clean and I don’t have a problem with that but to claim I was smoking in the car is far from the truth.

Ryan and Jamie made things extremely easy from start to finish during this entire rental process. Their vehicle was also luxurious and reliable. We will be renting from them again next time we come back to PNS and Orange Beach area. I highly recommend folks looking into renting their Mercedes. :):):)

My recent rental with Denny was a smooth ride and experience altogether. Denny is a responsible man and makes sure that his renters are happy. The renter that had his vehicle before myself complained about the smell of the vehicle, but I had no complaints whatsoever. It actually smelled very nice and was clean. I will definitely rent from him again.

Rocky’s Corolla is comfortable and fuel-efficient. The leather seats are supportive of the lumbar and the tinted windows keep them from getting hot in the sun. Rocky communicated clearly and promptly as I had to change my pickup and drop-off times. She was very patient with me! I would highly recommend the car for travel around the Big Island.

The app tends to be slow to take, select, and upload photos. The user interface is also confusing for uploading photos. I had slight difficulty finding how to take new photos and then was unsure if those photos actually uploaded. Adding a display of the number of photos uploaded would be useful before moving from exterior photos to interior photos to finalizing check in/out.

I had a great experience picking up the car in Washington DC at the airport. It was smooth and everything worked out beautifully. The car was clean and in good shape. I liked that it had rubber mats in the back so I did not get anything dirty. Thank you Alison. I will use you again.

I've used Turo twice and both times they have been so convenient. I will continue to use them and it's almost so good I don't want to share it since I luck out finding affordable vehicles in high demand areas. I would highly recommend Turo for those trying to find a better alternative for vehicle rentals.

We love Turo, we have used Turo on several islands in Hawaii and back east and each experience has been so smooth and so easy. I never even bother to check rental car sites, because Turo is sooooo much easier, faster and usually less money, The cars are always just as expected and always clean. We can’t say enough good about our experience.

My trip was seamless. The car was immaculate, and was problem free. The host could not have been more solicitous in making my trip more pleasurable. He was quick to respond to all my questions. He is a credit to Turo and I highly recommend him. His reviews were stellar.

Turo is easy, reliable, and accurate. I rent cars regularly and they are all well maintained and clean. The selection and availability are great perks as well. The Turo app is quick and accurate, I've booked cars and picked up in minutes. I talk to friends about the app when they see driving the rentals.

First time using Turo.com and it was great. Owner of car was very responsive from day I made reservation and even after dropping off car at end of trip. Had no problems with car, and it was very clean. I already told many friends about Turo.com who had no experience with it.

I really enjoyed my trip with the 2020 Equinox hosted by Gilad. The SUV was very clean, smell fresh and very well maintained. Gilad always responded in a timely manner and helped when needed. I will certainly rent from this host again. I love the equinox and it’s smooth riding.

Leasing through Turo can be a good or bad experience, as I’ve heard the others, however, I had a very pleasant experience. The Vehicle was exactly as subscribed. Ventura was very accommodating and even extended when I needed it. Easy and pleasurable to deal with, and I would absolutely recommend them to anyone. Exactly the experience we should expect from everyone.

The experience with the owner was excellent. He was friendly and everything was clean and in perfect order. He also had very good communication. Would rent again and would recommend the renter. Renter kept in touch throughout the trip to make sure the vehicle was working well and to make sure there were no issues that needed to be addressed.

Great experience, easy pick up and delivery of the vehicle. I would do this again in Asheville or another market. My favorite pert is not having to wait in any lines. This was only a one day trip and the cost was better than I expected.

My host of my rental car was amazing and very communicative. He made sure that everything was ready before I even arrived. I Will definitely rent from him again. The car was very new, clean and nice ride that made the trip even better! This was a way better experience than a rental car agent. Thank you again Turo!

The customer service agent hung up the phone without calling back when I needed help on side of the road when my car selection was towed away when I tried to go pickup at my appointment. The host never told me prior to me coming to get the vehicle that it was towed the prior day. I was stranded in a city that I did not live in.

I love how easy it is to rent a car from pleasant people who are caring and understanding on the needs of others. Customer service was very good. I think that Turo should have more bonuses for the customers that right with the money that we spend. I love my 50% off. I think we will have more people with deals like that.

Surprise family trip to Charlotte, NC. Nice comfortable ride. Lots of trunk space in Jason’s Suburban. I had a couple of small issues and Jason was right on it. Very good communicator. Very good trip. Convenient way to rent a car. I have used Turo a couple of other times. I would recommend it and have to others.

Only had one issue in 10 plus rides and they worked with me and made everything right plus some. Excellence customer and problem solving. Great reimbursement rules and even go above and beyond to help accommodate when issues arise. The customer service is excellent. Cars are all nice and in good shape. I will do business with them again!

This was our first time to rent a car with Turo. The car we got was clean, new and reliable. The price was great! There was a few things we had to do to set up the Turo account but it was reasonable to ensure the reliability and safety of both the car owner and driver.

Our Turo experience went very smoothly. Would definitely go with Turo again. Pick up and drop off went without a hitch. The van we rented worked out for our 5 passengers plus all our luggage. It was definitely a plus not to have to stand in line at the car rental counter especially upon arrival and departure.

The experience was fantastic. Jessie does a wonderful job ensuring customer satisfaction. I’m 6’3” and my son is 6’6” and the Gladiator is a bit small for us but we had a good time and the vehicle did its job without issues. I will definitely use the service again, everything went smoothly.

This particular person gave me a grace period. I couldn’t figure key thing at first but I did and the vehicle was wonderful on gas. 25 fill up. Car start you can’t hear it. I was like, "Is it on?" Loved this about the car I truly. The experience in a hybrid car is legendary and I believe everyone should definitely experience riding in one.

Such a nice owner - he awaited for us patiently as the flight was delayed - car was in great shape, good mileage and fun to get around in - pick up and drop off at EWR was the best - even though we had delays - they didn’t complain - we kept car another week and was another easy transaction! Would def rent this car again!

Car was as described, and efficient to pick up/drop off. No complaints about this rental. I did however have a poor experience with 2 earlier bookings for the same trip that got canceled on me (San Antonio). I suspect the owners wanted to charge more than originally advertised during the solar eclipse. I ended up renting in Houston and driving west.

Great experience, Just need to be a lot more transparent when it comes to PRICING, and additional $48.00 is minor. However it does not allow you to shop for the best price when you have additional charges. TRANSPARENCIES is must when doing business. I understand tolls, however paying for parking to and from is not a good look.

Clean car, convenient, better than lines at an airport rental counter. I'd recommend our host as he was responsive and had great communication. The car was easy to find and having a remote entry was also a plus. Turo is such a much better experience than traditional rental cars. I have not had a bad experience yet renting to Turo. If you are new to this, I would check it out and give it a try. I would make sure you check on your insurance when you book a reservation. As of now most private insurance do not cover Turo so you should purchase one of the insurance plans most of the time, though it seems to be or equivalent to a rental car agency. It is nice to be able to see reviews about cars and hosts prior to your trip and have the option to communicate with the host for any additional questions.

The rental was the cleanest I have ever rented on Turo. This owner took the time to clean all 3 rows of the car. The Honda was very comfortable, well maintained, and good on gas if driven properly. This particular rental requires insurance or it will not be rented out. But to be fair the guy definitely cares about his fleet.

This was our first experience with TURO, and it was excellent. Our host was on time and made the pickup and drop off super simple. We experienced a flat tire because it was punctured by a nail in an area that could not be patched. I messaged our host and he quickly directed us to a nearby Discount Tires, and happily paid for a new tire. We were on our way in about 90 minutes. He made a difficult situation easy for us.

Our experience couldn’t have been better. Was sooo thankful we choose Joshua❣️. Only thing I would have liked different was when we were selected a car. It took extra time because we didn’t select electric cars but they ALL were in our viewing. It would have been nice not to have to scan past them all. Also safety is huge priority when traveling & in reviews some people didn’t feel safe where they picked their cars up at. So maybe add something about that so I didn’t have to read all the reviews. BUT I felt reviews helped A LOT❣️. Just took a lot of time. But with Joshua, he was a great communicator & delivered what he said❣️. Totally felt safe❣️. 10/10.

Had a great experience with Muhammad, he even met us at the airport at 1am! He explained everything about the SUV, and because it was an electric vehicle, he showed us how to charge it. He was very accommodating, and was very quick when responding to all my text. I will definitely use Muhammad when we go to San Antonio again.

The car and host were super! The reservation process was misrepresented. The price advertised was different when selected! Bait and switch is what I would call it. Need consistency if you want customers to return. Free mileage was also never the same for the same car on a different day.

A friend told me about Turo, so glad she did. Communication with the vehicle provider was excellent from start to finish. Picking up and returning car a breeze! Vehicle was clean, gave me good gas mileage. I’ll use Turo again, thanks to this excellent introduction! Couldn’t have been better. I’ll tell others!

The communication between myself and the host was good. He also was very understanding when I was late picking up the car. The car was comfy and clean. The ride was smooth and maintenance was kept up on the car. All in all, I recieved Great customer service. I definitely recommend.

Turo is truly the best car rental company ever. The car transactions are so smooth and the hosts are amazing. You simply book your travel dates, get approved and you're done. I will always recommend turo my family and friends whether you use for personal reason or business. Over-all it's where to go and will fulfill your needs.

This was my first time renting through Turo and I was very happy with the experience. My host was very accommodating and responsive and the car was near-perfect. Most, if not all, of my issues were caused by my lack of experience renting from Turo. I don’t expect that will happen again. I will definitely look to use Turo again for future rentals.

It was our first rental with Turo and overall it was a very good experience. We rented a 2023 Camry for a month and the car was great. The process actually went smoother than it felt due to my anxiousness as a first time user. It was parked at airport garage with a lockbox for the key. Easy enough except I didn’t see the parking garage ticket in the box as well and initially couldn’t exit out of the garage. I think communication with the host could have been a little better, but as I mentioned I was anxious as a first time user. I would definitely recommend Turo as well as Reynald the host for a rental. It was wonderful not halving to deal with rental counters, shuttles etc. Cost was slightly more but totally worth it.

We went to Little Rock, AR to see the eclipse. The rental through Turo was easy, convenient and saved us quite a bit of money. The car was clean, and worked well! Tonya the owner even dropped the car off at the hotel we were staying at which helped us out. Great experience! Thank you, Tonya!

Asked for an extension, I got charged for it but the host wanted the car back. I did returned it one day early still waiting for my refund, avoid using Turo. Go to any rental car, it will be cheaper and nicer car and you will not get ripped off.

Charles was an absolutely fantastic and extremely kind. The Audi Q8 was a dream to drive and it was a pleasure to drive. I will most definitely let my friends know if they are looking for an awesome experience, to definitely use Turo and Charles’s Audi Q8 e-tron. It was incredible!

Landed at destination and car was sitting right out front door. Immaculately clean. Dropped off car upon return and very prompt waiting for the car. Would definitely refer Michael to others. Car was very good on mileage and ran well. Very comfortable ride and plenty of room. Easy start keyless start. Patricia **

Cleanliness, great service and would definitely request you again on the next trip. Thank you again Tim. We had a wonderful trip to Coeur de Alene. This was the first time using Turo and I will definitely request this again. Coeur D’Alene is a beautiful place and they have the best food.

The Dodge Charger was amazing. Has been my dream car for years. I was glad to experience. Was clean and wonderful. Would rent again. Already planning my next trip to Florida so I could book it again. Can’t wait. Host was wonderful as well. Very efficient at responding and keeping me updated on where to park and info on the car.

Amon was a great host and I will be using him again. Great service, car was very clean and had no problems. I ended up extending several days and had no problem getting an extension. I will recommend his service to anyone in the future. He reached out when there is a problem and works with you when you need him at any time during the trip.

I had a great experience renting Miguel's Genesis truck...The truck was clean and well taken care of... People asked about it everywhere I went... Miguel was an awesome host... He was responsive and he even dropped the car off to me and picked it back up... I'll definitely been using his car again...

From the moment I got into the vehicle, the check engine light was on, tire monitor system light was on, halfway home I’m in the mountains and find out there is only 1 headlight working. No other lights worked, I had to put air in the back tires a bunch of times, I had to replace a bunch of parts to ensure I made it back to return the vehicle safely, then I got hit with a bunch of fees for things out of my control, then the host filed damage report against me. Thank God I had photos to prove it was already there, I know she knew it was damaged previously, she just wanted someone else to pay for the damage that was ALREADY there, I think after this last trip by the way I’ve been booking non stop for 4 months and I’ve spent a lot of money but never any breaks, but I think after this last trip I should get some travel credit.

Everything was fine. I think myself and others were very confused on "Turo airport lots." I thought, as others, that the Turo airport lot is at the airport. Didn't realize, nor did the host specify that you had to wait for a shuttle that only operates at certain times, to take you to a Turo lot located at Target? This in and of itself is very inconvenient. Might think twice next time. Also you charge extra for "airport" pick-up and drop-off, when it's not actually at the airport?

My experience using Turo so far is so good. Very reliable app and reasonable price. For the past rental w/ turo so far so good, meaning all the cars and host that I do business with are awesome... Cars good, host are friendly and reasonable... Cheaper and great cars... Host respond on question in an hour the latest

Bryan has an amazing collection of vehicles and he is super nice and personable. Very helpful giving an intro to the vehicle and was very responsive responding to my questions/messages. I did sustain some curb rash on one of the wheels and he came up with an option to repair the wheel that actually saved me money compared to my Turo deductible.

It was a great experience, wayyyy better than going to your traditional rent a car places. The process was very simple and the person I rented from was very friendly and nice. They answered all of my questions due to it being my first time. I will definitely recommend using Turo for anybody who wants or looking to rent a vehicle,

Sumit is very friendly and very quick in responding to queries. The car is clean and maintained in perfect condition. Me and my friend enjoyed driving Tesla, charging was quick and easy. Highly recommended and looking forward to book again. Pick up and drop off was easy and contact free.

Everything was great. A little miscommunication with the car location but it was fine after that. The owner of the car was really nice and fast responding. It was great service, communication and perfect car! The app works great, No issues whatsoever. Extremely easy to use and browse. Enough reminders and everything was easy and smooth.

Entire experience was very good! Very easy start to finish. Highly recommend this car service. The check in was easy and the shuttle ride to the lot was very easy as well. Vehicle was clean and very well maintained. The overall experience from start to finish was a 10! Driver got us to the lot in plenty of time coming and going.

I would definitely recommend renting from them. Beautiful car, great communication from start to finish. Easy pick up and drop off. Car drove beautifully and was very clean. Accurate pick up location with a detailed description on how to get there. I always rent with Turo but this experience was definitely one of the best. Thank you again for making my trip seamless.

I love how smooth and easy the process is. I found exactly what I was looking for alongside a reasonable price! I also ended up extending my stay and my host was very accommodating. He also responded promptly and was generous. I will definitely be using TURO again for my travel rentals.

We've used Turo several times for vacations and have had a great experience. Most recently, we rented a model that we are interested in purchasing. Having it for a few days on vacation allowed us to experience it fully, as opposed to the short "test drives" you get at a dealer. The messaging feature makes it really easy to communicate.

It was a good car looked nice and drove great. It was quick and easy to access and the person handling the process was helpful. He responded quickly when needed. Will definitely rent again soon! It really came in handy when my car broke down out of nowhere and still needed to get to work and it makes it easy that there are multiple cars to choose from. I really like this place

The host was great, communication was on point. Will rent from this host again. The car was good on gas and mileage. It got me to where I needed to be safe and sound. This was my first time driving a vehicle like this. Turo is a great company especially for those that can't do the traditional car rental.

Great vehicle, clean, just what we were looking for. Owner was very responsive and gave great directions on pick up and drop off. It made our St. Petersburg trip even more fun cruising around in the jeep. It was nice renting a vehicle I am familiar with, makes coming in to a new city nice and easy and one less thing to worry about

Used the service for a Florida Trip, the Van was waiting for me at the airport, NO PAPERWORK OR LINES, everything is thru the APP, you choose what kind of car and the level of insurance you might need and it is VERY affordable. Was lucky enough to have a great host, polite and attentive. Will use again.

I’ve been using this app for a while now and I can say that I am absolutely in love with Turo. It is very convenient and super easy to use. No hidden fees or nothing. Everything is straightforward and on point. I recommend this app to friends and family members all the time!

My Turo experience has and was excellent. I've told others about your app with favorable recommendations. My last rental with Mr. ** went very smooth and seamless. I'm even looking forward to try and rent from him this weekend. Once again I am pleased with the options that Turo has. I will continue to spread the news about your company's website. Thank you Turo!!!

I really was impressed at how easy it was to work with Conrad. He’s so professional and very responsive. From checkin to checkout — the entire experience was wonderful. Car was as described and ran perfectly. The only issue was LAX now requires you to pick the vehicle somewhere else so we had to arrange for transportation to get the vehicle elsewhere. But no big deal.

The car owner did not have correct information about vehicle and expectations of use in description. No smoking, pick up location issue address was not where pick up was. Gas was not full but I got charged extra because I didn't take pictures correctly during pick up, app did not walk through the steps and owner had pictures already on there.

Once again Turo pulls through even when my original car was canceled two days before my trip. Got the other car all set up and ready to go. Used the same place I did last year and even booked the same car. It was a smooth transition. Car was clean and well taken care of.

The cars I've rented have been clean. Easy pick up and returns. I've had to extend trips and the owners have been more than accommodating. Communication is great and prices are decent. I'd recommend to all my friends and family as well. Love the easy access and simple navigation of the app as well.

Really good selection of cars were available for the weekend I needed in Austin, TX. It was easy to use the Turo app and communication before, during and after the trip was great. I felt it was a fair price and good directions for pick up and drop off. I will definitely use Turo again when needing a car.

My trip was great. The car ran great. The inside and outside was clean! The host was very professional, courteous, and friendly. I would definitely rent from him again. No mechanical issues. Everything inside work properly. The car was just great. Host was on time. Answered all questions in reasonable time. Saabir was a really great host.

Turo have been a cool and easy experience to renting a car. As an existing customer, I wish we had more coupons or deals, besides being a first time customer seeing as I’m renting on a weekly to bi weekly basis due to work. It would be nice!! Since I’m already 3 cars in my renting with Turo, I’ve gotten a $57 back to put towards my next rental which is still nice.

This was our first Turo experience and we were uneasy particularly about the pickup and dropoff of the vehicle. However, our host was very responsive to our many concerns and questions. As a result, our trip went very smoothly. It was a very positive experience and we are already recommending Turo to friends.

It was nothing short of perfect. Would never rent a car any other way. The owner was in touch all the time. Pick up was easy and drop off was the same. Car ran great and was clean at pick up. Can't believe I’ve never knew about Turo. I’m glad I do now.

I really enjoy the ease of Turo, I enjoy the promotions, and discounts they have here and there. Everyone I have rented from have been great, great communication and great cars. I do believe that some of the service fees are way too high. Other than that this is a great service!

The booking process was very easy. The car was brand-new and in pristine condition. The owner’s communication was exceptionally prompt, with very straightforward instructions for pickup and return. We will try to rent from him again if we’re back in Tampa.

Not happy about the hidden charges that I was charged with. I had to pay $8 to get the car out of the airport parking garage upon pick up after dragging all my luggage and struggling to find the car. I had to pay another $8 when I returned the car. There's a simple drop off and pick up area right outside at SEA airport. The owner of the car does not explain this to you till after you land. Bad communication and then there was more nickel and dime charges after the rental was over. I'll think twice before renting with Turo again. I've rented many times from good Turo owners but this last one has really soured me on the whole process.

The Host is an Amazing Host. Ms ** is kind, very understanding and has great open communication! A very nice conservative vehicle. The vehicle is very clean and highly taken care of. Good ergonomics for a person who may need the support to ride comfortably. This ride will have you driving like Air Force One. The overall experience is truly 1st Class from the Host through to the car!

I have found renting from Turo to be soooo much easier when visiting Phoenix because there is no insanely long lines at the rental car hub. This was my second time and I am now officially sold that I will continue to rent cars from them on my 3 or 4x a year business trips.

The car we rented was exactly what was expected. The only thing I wish would have been different was I wanted to extend my time a couple of hours because my flight was later, and Turo wanted to charge 100$ for 2 extra hours. When booking I didn’t realize you could change your times.

We had an incident on our vacation in Hawaii. The car we rented had an issue and the person couldn't provide us with the rental completely as the car needed to go in the shop. Turo told us we would receive a full refund for that incident. However, we have had nothing but trouble trying to resolve the incident and the supposed refund we were to receive. This went on from the time of our vacation at the end of February this year till now. We have tried diligently to work with them through their difficult communication process. They never returned call as promised, which resulted in our having to recap the whole situation with a new representative every time we tried calling back. As of this writing, not only did we not receive our refund, but we were told they will not be refunding us after all and that they consider the matter closed.

Pick up and drop off was quick and easy. Car was exactly as described and was perfect for our needs. Overall, it was a way better experience than through a traditional car rental service. This was my first time using Turo and will do so again in the future. Turo will be my first option.

Was a great trip to Texas. The only concern was pick up and drop off extremely inconvenient. Out of the way to get car and to return was a nightmare. I found out that Texas doesn't have cab like that. So if had DFW pick up and drop off would of been 5 stars. Then first car was canceled for no reason which was extremely inconvenient.

The car was easy to locate. I was even able to leave my own there with little worry. I appreciate the communication throughout the process. It was my first time using this app and going through the process. The car was clean, and ran well. I felt safe driving with my family.

This is my 2nd time renting a car on Turo. It’s saved me at least $2k in these last 2 times. Hosts I’ve rented from have been friendly, communicative and had very nice cars. I’m 100% happy with my rentals and recommend this app to everyone. Both times my vehicles were dropped off at the airport and the train station for me. The big rental car companies don’t do that for you

Turo is the best possible way to find a great car for a good price. I’ve had nothing but overwhelmingly positive experiences. Most hosts are very nice and will walk you through anything you have questions about. Some hosts can even make local recommendations and add local recommendations and add necessary equipment for outdoor fun (ski rack, boat rack etc)

I had a good trip until he lied about the gas. Then he found out I didn’t take pics and lied about smoking. I’m a hard working woman and I don’t smoke at all. My job doesn’t allow it. It’s my fault for not getting pics. It’s ok because I’m not paying those fees. I’m not paying for something I know I didn’t do

Before this trip my trip was unacceptable but it was handle by next person but it was still a problem. Should been compensated more because it was my daughter wedding day. But overall I Probably use them again. Very good job with handling the situation. Thanks to all y'all do.

I was a bit hesitant about renting but my sister said she had used it a few times and it was better than all the other companies I had rented from. So she talked me into it. I have to say I was impressed the simpleness of the process amazed me. So I arranged just for a few days to see how it would worked. I was sold by everything that I rented the rest of my trip from Turo. Thank you so much for the simple yet professional way of renting that is lost from other rental companies. I will rent from Turo from now on.

On my most recent trip, my only issue was I was not allowed to book my car for 2 days at once. I had to do two separate transactions at the same time which led to two different deposits being taken from my car and I only have one refunded and when I contacted the Turo about the matter they only seen one deposit and couldn't refund the second one.

Great car. Terrible host. Sent no information regarding the car location. He told us to come inside to meet him before getting the car. It was in a full parking lot. We never went inside anywhere. He never even gave us location or directions to retrieving the car until we asked for it. Then replied late as we’re standing outside for 30 minutes waiting with all our luggage. By then we had already found the car in the full parking lot ourselves still waiting for directions.

The host was very helpful and responsive when I had questions. I had no problems with the vehicle, it was exactly as described. The entire process was simple and I plan to use Turo again in the future. This was a great alternative to renting a car from a rental agency.

Turo is so much better than the big rental car companies and about 1/2 the price. You are dealing with an individual that you can correspond with in a timely manner. If there are any issues, concerns, or other conditions that need to be addressed you are able to contact the owner and get a timely response. I got a vehicle that was actually bought for the area I was in (heavy snow) and not something without critical equipment.

Awesome experience with my host. Will definitely rent again. Car was in great condition and host was helpful with any request in minutes. I would recommend her to anyone renting on Turo. I will be back in a month and will use her services again for sure. Turo is a great platform for rentals and have recommended to my friends traveling.

Took a trip to Las Vegas and rented a Turo (dodge Caravan) to drive to see family in Arizona for Easter. The owner was fantastic and unfortunately our car broke down in Arizona, 4-5 hours from Las Vegas. The Turo owner was 5 hours away and only had a Camaro available that would not fit our family of 5 and our luggage. The Turo representative said it was the best option to rent a car from a third party so we could get back to Vegas and we would be reimbursed. He said all I had to do was call the support line back and give them the receipt & he notated everything in my account. When I called back with the receipt they said they will not be reimbursing me and lied to me and had me wait over an hour & a half for a response. This was completely unacceptable and I will no longer be using Turo or encouraging anyone else to do so. All calls are recorded for quality assurance purposes so how about you run back that conversation, Turo?

Jimmie was a great host during my recent trip and I enjoy being able to pick a car with a reasonable price! I definitely recommend Turo to everyone! Pick up is easy and they keep the customer in mind. I would choose Turo over Enterprise and Avis and Budget for my rental car needs.

I would like to say that both my experiences with Turo have been fantastic!! Both of my vehicles and their respected owners have been outstanding! My only request would be to change the name from my wife’s name Colleen to Anthony. I’m not entirely sure how this happened since I’m the only one who has reserves these vehicle. It seems to be creating a little confusion. Thank you for looking into this and please feel free to reach out to remedy this small issue. I’ll be looking forward to hearing from you.

I have been lucky to have picked great hosts in multiple states while using Turo. I have never had an issue. Saved thousands over rental companies as well as countless time not waiting in lines. Turo is a no-brainer. Will never use a rental company again. From Florida, using sedans to Colorado and Utah to rent all-wheel drive SUV’s there has always been great selection.

I’ve used Turo twice now and both times have been a much less expensive alternative to traditional rentals. The pickup and drop off have been fairly smooth. I do wish in listing more specific end-of-trip directions were available. For example, my first trip offered free airport drop off and pick up, but a few weeks after my trip I was billed an extra fee from having the car parked at the airport by the Turo host. My second trip required that there be no sand in the car at the end of the trip which was in Hawaii so we had to find a way to vacuum out the entire car the day before.

We had an exceptional, trouble-free experience with Turo, most especially with our host. Cancelled the first rental because we were not going to go anymore. So I got the refund at once. I booked again when we decided to go anyway and received confirmation immediately. The night before our trip, I received message from our host that the car is ready. The day of our trip, our host opened the door for us remotely, which I think is super cool. It was a fantastic experience not having to line up and wait for 30 minutes or more for a rental. Highly recommend.

I have had great experiences the two times I’ve used it. The price and host have been great and so accommodating. This has now become my new and only way to rent a vehicle for now on.. For anyone who is looking to rent a vehicle, I would recommend Turo where you can save money and have great experiences.

We had a great experience renting from Akila. He is a very kind host and made the process smooth and easy. The car was clean, well-maintained, and a joy to drive. If I ever return to Las Vegas, I will definitely rent from him again, and I encourage anyone looking to rent in Vegas to consider Akila.

Omar is a topnotch host. A great communicator with quick responses to any messages. Omar is easy to work with. He’s reasonable and the car is in great shape and very clean inside and out. Omar did everything right and treated me like I treat others, kindly. A great value. Thanks Omar!

Pit Stop get gold medal. First Turo experience and everything I hoped for! Instantaneous responses to questions. I had complete confidence from the time of making the initial booking, and throughout the process, that I’d made the right choice renting through these hosts. Will def use these people again and recommend to others.

We found the Ford Explorer we rented from Turo to be exactly what we needed during our trip to Disneyland. The car was well equipped, clean and, drove well. We had luggage for 5 and the storage was large enough to handle all our bags using one of the back seats for seating.

It was so easy to rent on Turo. And the car was first class. So much fun on that Slingshot. The gentleman that reacted it was super nice and very quick to respond to any questions. Location of pick up was easy to get to. Only trouble I had was finding a gas station that had 93 octane for the slingshot. Got to look around for those on your trip back.

Host was very helpful, kind, thorough with details in obtaining and returning vehicle and responded promptly! Car was immaculate and very good on gas! I can’t forget the great price & leniency. (I was running late returning vehicle.) Most definitely will be booking again if car is available in my time if need! Thanks again.

The trip was not the problem. It’s the billing process. Mar 30 canceled trip but was charged $410 but only $210 has been refunded. Apr 1 was charged $369 but $200 hasn’t been refunded yet. Cancelled trip on Apr 5 for $563.34. Instead of a refund I’ve been charged so far for $363.34.

The scheduling and car pick up instructions were very easy - No issues whatsoever. It was a smooth transaction. I even needed an extension for a few days and got it no problem. Car drop off was just as easy as the pick up. I also got a discount for renting the car for extended period of time. Win win!!! Thank you.

My host Pamela is thee best!!! This was my 3rd time renting her BMW X1 and it was awesome as usual! The communication, cleanliness and drive of the car is A1! I'll be sure to rent from her again. Turo is the bomb. I'm glad I found Turo. I can't wait until I plan my next trip.

Great experience. Very great people and good fast and friendly service. It was a great experience and I enjoyed the car very well. The renter was nice honest and on time always polite. So all in all I had a very great time and experience renting from and with Turo.

Me and my wife had a great experience with Turo on our trip to Orlando. Our Turo hosts was excellent in making our transportation needs accessible and convenient. He provided us with basic information on the lay of the land, he was responsive in a timely manner to all questions. I would definitely use this service again.

Michael ** was a wonderful host and his Ford Mustang Mach-E 2022 was amazing. I will be renting from him again soon. The car was cleaned and all instructions laid out with no problems. Wonderful experience and this rental had me looking to buy a Ford Mustang Mach-E 2022. Michael deserves a 10 out of 10. He's a wonderful HOST!

The vehicle was clean with a full tank of gas. It’s a small vehicle but very spacious. This was especially great for street parking near the beach and parking garages due to the narrow parking spaces and overall limited parking in Waikiki. The host was very responsive and friendly. Easy pickup and drop off. Overall, I had a great experience and highly recommend.

Travelled Kalamazoo-Hilton Head, SC with 7 people. Ages 8-82 and all of the things that anyone needed. It worked well and will use again. The apple and android play made navigation easy and convenient. Tolls were calculated and billed at the end of the trip which made travel easy and payment at the end was easily done through the app.

The sporty car was clean and really cool! Never got to put the top down because of weather but the car was really fun. Really easy pickup and drop off. Much better than Budget at the same Phoenix airport. This is our second TURO experience and they both have been five star rentals!

Our host made it very convenient to pick up and drop off the vehicle. We needed a eight passenger vehicle and the Ford expedition fit our needs very well. Using the app was very easy and simple to understand. I will be definitely using Turo again when I need a larger capacity vehicle or any other supplemental vehicle. Thank you.

This is my third occasion to rent a car through Turo. Each occasion was slightly different but each was also a very positive experience. Each of the owners communicated well and were available to answer any questions I had. I will definitely use the Turo app when looking to rent a car in the future.

This was a great Jeep and we were very fortunate to be able to drive it around for a couple of days. Excellent customer service as well. I highly recommend renting it! Any questions are answered right away. I have only great things to say about our experience! Thank You So Much!

Renting from Turo has been easy and affordable. The people I have rented from communicated with me when needed. We had no issues getting to the cars and returning the cars. I will continue to rent cars through Turo for my family vacations from this point on. I will recommended to my family and friends to rent from Turo! Thank you!

The last time I did a Turo rental was with Saul. His pickup instructions were easy to understand. The car was clean and in good working order. I would definitely do business with Saul again. The location of the car was easy to understand. I didn’t however understand the taking of the photos. I felt that a bit excessive and time-consuming. Overall I did rate this a very favorable outcome.

The car was exactly as listed on the app and the communication from the host was professional and quick. The car was very clean. Pick up and drop off was very easy and convenient. The host was very friendly, and communicated both visually and verbally a great run down of how the car operates. I would most definitely use this host again in the future.

Very convenient service. There is literally no hassle when trying to book. Majority of the cars are reasonably priced. So far I have only rented from one host but 3 trips. He has been reliable every trip. Turo is definitely worth using if you have issues getting cars from other rental companies.

Car had a tiny scuff on it which I’m not sure was from me or not and host contacted me and told me I needed to pay 600 to fix which I thought was outrageous so In turn I'm truly disappointed with how the situation has been handled so far.

The gentleman whose car I used was very helpful. However, the current inability of Turo to drop off cars at LAX was not stated until I had already purchased the rental. It would be better if this was stated before the transaction was completed, perhaps for every car that is requested to be dropped off at LAX or other similar locations.

Oh gosh Mike is amazing. I will only rent from him. He is very knowledgeable about all his things. He is willing to work with you. Any questions I have I can message him out anything I. This last time I asked him about tolls and I knew some of his vehicles had an EZ Pass. He was able to send me a list of what vehicles have an amazing person to work with.

The van was clean, in good working condition, wonderful response time, great directions for pickup! There was a Sunpass so it made it very easy through the tolls. We were able to request a last minute car seat and they made sure they were the correct sizes for our kids. We Would highly recommend. The experience we had was wonderful. It truly made our trip less stressful.

Our experience with Turo and Patricia, the car owner, was easy and everything was great. No more standing in long lines at a car rental counter for us, Turo will be our “go to” car rental option for any other trips we are planning. I am using Turo once again on a trip to Las Vegas later this month on a golf trip.

This was a seamless, convenient, and economical way to rent a car! I had a very nice 2018 Nissan, great mileage, everything worked well. A small issue was taken care of immediately by the owner. I will definitely use Turo again in the future. I hope to see Turo available in more areas. It Thanks, Bud!

Excellent Experience with this Car. This Trip was Equipped with the best Vehicle on the Road. I was impressed with it and the price was great too. I am stickler for hands free driving and Navigation Support and this Vehicle did it. It offered Bluetooth calling, Navigation and Back camera support.

I couldn’t be more happy with my trip. Christopher made it very smooth and quick to respond. I actually missed my flight and needed a car after turning in the first car, Christopher saved me from sitting in the airport all day, he had another car available. Thank you Christopher for saving me from the airport. You are much appreciated.

I loved using Turo to rent a car on my recent trip to Atlanta. I've used car rental companies in the past but decided to use Turo on this vacation. The hosts were very receptive to changes I had to make & made the whole transaction easy & painless. I highly recommend Turo!

I had a very good 1st time experience with Turo and will definitely use them again. It was nice coming out of the airport and being able to go to the car and go without standing in line to get waited on then waiting on the car. Turo is the way to go.

As usual good communication. Car is great. App easy to use and navigate. Picture upload is a little sketchy at times but I got around it. Otherwise the entire experience was great. Highly recommended. I will be using this service again in the future. This is much better than going thru the usual rental companies and all their red tape.

The owner kept in very good contact and explained clear instructions on how to locate the car. The car was in excellent condition. He also supplied a free car wash service if we wanted without any pressure to do so. The fob needed a new battery and he offered to make arrangements immediately but it didn’t bother us so we declined. He was very responsive.

This is the third rental for me through Turo. I find dealing directly with the owner/host allows a better experience than dealing with the usual companies. The hosts are responsive and easy to engage with. I loved the big selection of vehicles to choose from - I know what I am picking up before I get there, instead of being given what is available.

Before using Turo for the first time, you will read all sorts of "horror stories" and I'm sure they are real. Just remember that the majority of good experiences never get told because customers assume Turo is just SUPPOSED to work like that; perfectly! My big thing is "Customer service". NONE of the big rental companies will allow you to talk to a human on the phone. If you want to talk to a human, get in a line at the airport that takes an hour to get through. My Turo owner literally replied to ANY message I sent her in less than an hour. Most times she replied within 5 minutes. THis is UNHEARD of in today's corporate world.

Awesome service. Everyone I’ve rented from has been excellent and the cars all have been in great shape and well maintained. I would and do recommend Turo to anyone looking to rent a vehicle it easy to use plus the more you rent you receive discounts. Anytime I need to rent a vehicle for anything I’m choosing Turo and all my friends and family have been doing the same lately.

Had the best experience with renting through Turo. The vehicle options are also amazing. I used to rent vehicles from Enterprise but every time you get the rental, it's never the car you are promised. The ease of Turo was so easy & Alisha (who I rented from) made my experience even better. Never going back to Enterprise again.

I am a first-time user of Turo, and can say my initial experience was awesome. Our host, Jessica, and her vehicle were both great. Everything went as described and I will most definitely use this service in the future. Also, I have already passed on Turo services to others. Thank you.

I have used Turo about 5 times already. The experience from beginning to end is very quick and easy. I would definitely recommend using Turo. They also offer a pay-later option on some rentals which is very helpful when your finances aren’t that great. I will continue to use Turo going forward.

I walked out of the airport right into my car. Not sure why you would ever use a rental car company, as this is the easiest experience ever. No surprises like a rental company. You get the car you want. The owner unlocks it remotely, and you get in a go. No interaction with a rental person or waiting in lines. Oh and it's cheaper.

My trip was going well until the end. My host was 15 minutes late with the vehicle and didn't communicate his tardiness. Then as the end of my trip, I filled up the gas, and now I was charged $40 extra dollars for not putting gas. I submitted proof, and no one cared. I will never use this company again due to their hidden fees and unnecessary fees. How am I charged $40 for a $20 charge that I again did not commit. The customer is clearly not their priority, they care for their hosts more. Never again Turo.

Pick up and drop off was very easy and very much appreciated. The car was clean and in good working order. The owner was professional and courteous. I look forward to using the Turo service again in the future.

Turo is ok. Takes too long with refunds and info not always accurate. Agents make promises and don’t keep them. Trip fee should be a percentage of trips not dollar for dollar. That’s false advertising. And the reps says they’ll look into stuff and you never hear anything back about it .

It wasn’t Turo specifically, but the person I rented from. I thought he was nice, communicated with him and he tried to get over on me. I’ve been upset for days behind this and not sure if I would rent from the company again. The car has damage when I picked it up and once I returned the car he blamed me for it. He stated I had smoked in his car and I did not smoke in it. I was late retuning the car and I made him aware that I would be there late. I overslept and didn’t wake up until 8 am when I was supposed to drop it off. I didn’t fill the gas tank and did accept that I would have to pay a refuel fee. I was OK with that. I just wanted to get his vehicle back to him. He even gave me instructions on what to do once I dropped it off after I told him I would be late.

Turo seems to always side with the host. Most of the reviews I’ve seen reflects this. The positive reviews are from people that did not encounter an issue. I think if all had went well, then I would have too had a positive review. As the host was flexible, communication was good and pick up and drop off very easy. However, it’s the having to deal with Turo if there’s an issue. They are vague in their responses and not helpful. My case is ‘ temporarily closed’ but if the host decides to reopen it (it’s been almost a month since trip ends) then they will let me know? How is that even remotely justified?