Trip Mate Insurance Reviews
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We purchased Trip Mate through Funjet and had major interruptions with our trip due to the airline canceling our flight and we had significant delays on our flight home. I have been waiting for my full reimbursement of trip expenses since Jan 2023. After many days of waiting and checking status via their website, emails and phone calls, we finally got approved and received a partial payment even though our full claim was approved. Now I’ve been waiting for our remaining amount due and they do not answer emails nor call back when they promise. I was told today that I MIGHT get my check in 21 days but if I don’t I should call back. I do NOT recommend using Trip Mate.
Thank you for your feedback, Karen. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want travelers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please contact us at 833.297.2255 or claimssupport@tripmate.com.
Our VIKING RIVER CRUISE representative (Sloane) strongly advised us to purchase their TRIP MATE Insurance (Switzerland to Amsterdam, July 2022). This so-called travel insurance turned out to be a complete and deceptive FRAUD. We tried over 5 months to thoroughly provide all requirements, answering every questions that TRIP MATE asked. Our responses were met with only more REDUNDANT QUESTIONS and detailed data that even the VIKING STAFF was unable to secure. They continued to stall and repeat the same requirements/questions allowing the "time" for our insurance to run out. DO NOT deal with TRIP MATE; it is severely FRAUDULENT and DECEPTIVE. Shame on VIKING CRUISES for promoting such a SHAM; shame on TRIP MATE for its counterfeit existence.
Thank you for your feedback, Mona. Trip Mate is part of the Generali Group, one of the world’s largest insurers. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at 833-297-2255 or via email at claimssupport@tripmate.com.
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Two weeks prior to leaving on a cruise that cost $14,000, my wife dislocated a hip and could not go on trip. Booking fully refundable flight thru Cheapoair, the booking page pushes travel insurance saying with Covid better insure the trip. Spent $500 for coverage and when we filed a claim, we were informed they had only covered the flight which was fully refunded. A complete scam.
Hello William. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and stress the importance of reviewing the coverage details of our plans at www.tripmate.com/main/plan-documents/ which are provided at the time of purchase, and contacting 833.297.2255 or claimssupport@tripmate.com with any additional questions you may have. We also offer a free look period with all of our plans to allow travelers to cancel their plan within a designated period as long as they haven't already left on their trip or filed a claim. One of our dedicated claims team members has contacted you to offer further explanation regarding the determination. Please reach out to us at the number or email provided above if you have any additional questions or concerns.
Original Response: Thank you for sharing your feedback, William. We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at marketing_ecommerce@generalitravelinsurance.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
Wasn't sure about being able to travel so I decided to get insurance for my airfare ticket with TRIP MATE. Instead of getting a refund as promised by this company I got SCAMMED, end up losing even more money!!!
Hello Alejandro. We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at marketing_ecommerce@generalitravelinsurance.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
Previous posters have accurately described Trip Mate's egregious attempts to deny legitimate claims by various schemes apparently designed to frustrate travelers who hopefully will "give up" in disgust without being reimbursed. I did not choose Trip Mate which apparently is "default" insurer for Viking (a reputable company). It is a mystery why Viking would continue to partner with Trip Mate knowing how dissatisfied its customers are. If NO STARS could be assigned to rate Trip Mate's performance, that rating would be too generous!!
Thank you for your feedback, Bob. Trip Mate is part of the Generali Group, one of the world’s largest insurers. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We received your information, and a dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at 833-297-2255 or via email at claimssupport@tripmate.com.
I purchased Trip Interruption insurance for a vacation overseas in the event that I or a family member caught Covid. Trip Mate’s website says “Trip interruption reimburses your unused travel arrangements if you must interrupt or return home early from your trip.” And that’s exactly how the AAA agent described the coverage.
Three days into the trip I tested positive for Covid and was moved from my original room into quarantine on the isolation ward for 10 days. I was not allowed to leave the room for that entire time. I was completely separated from my family. My family trip was interrupted. Trip Mate denied the claim because I stayed on the resort while in quarantine. I appealed and received multiple denials. They have terrible customer service and response times. I can’t stress this enough. My Plan Number is ** and my Claim IDs are ** and **. I hope not to get a canned response saying “my claim can’t be found based on the information provided”.
Hello Scott, thank you for your feedback. This is Sami and I work in the marketing department. Unfortunately, the review that you provided blocked out your claim ID's. All we can see is this "I can’t stress this enough. My Plan Number is ** and my Claim IDs are ** and **." Would you please email me directly with your information so I can further assist you? marketing_ecommerce@generalitravelinsurance.com
Tripmate Insurance company made no effort to refund our claim of $29,766.00, claim #**. It was a trip to Antarctica, bucket list trip for our 50th wedding anniversary. We made it as far as Buenos Aires, then came home. There were multiple issues/problems such as Viking scheduling, Viking representatives giving us wrong information to American Airline's poor management.
Submitting a claim with Tripmate was a nightmare. It was hours and hours of frustrating work, information requested did not cover our issue and the forms did not provide the ability to convey appropriate information. Submitting it electronically was impossible, as I was given 4 different e-mail addresses, told each attachment had to be sent separately and finally sending UPS to their PO Box which is the address they provided; did not work and was returned to us as UPS does not send to a PO Box. They had to have know that. We were devastated, traumatized and the entire experience probably the worst in our lives and we are out almost $30,000.00.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at marketing_ecommerce@generalitravelinsurance.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
I purchased through World Nomads who is connected with Trip Mate. I was given inaccurate information on the phone at the airport while deciding whether or not to cancel a trip due to travel issues. I filed a claim based on what they told me and it was denied. I had them pull phone records. Still won’t even respond to my appeals emails. Basically theft. I’ve spoken to 10 different people. Everyone is trained to ** you and they won’t follow up with what they say they will do. Worst experience ever with a company. Total scam.
Thank you for your feedback, Korry. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise your claim has since been resolved and you should have received an email from a dedicated team member. If you have any further questions, please contact us at 833.297.2255 or claimssupport@tripmate.com.
Our flight was delayed for 24 hours, they didn’t reimburse us a single dime. This travel insurance is a total scam. Claim #** which we filed and called about our Issue never got resolved. What is the purpose of buying the Insurance If we aren't going to get anything from them if it was not our fault? Trip Mate is total scam and DO NOT BUY this Insurance please.
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at 833.297.2255 or claimssupport@tripmate.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
We had to stay in our stateroom on a Viking River Cruise for 7 nights due to my having Covid. Trip Mate requested verification from the hospital in Germany, which we provided. Viking also wrote a letter to Trip Mate telling that the company policy for Covid was to keep the passengers on the ship. We were not able to go on shore excursions or participate in any ship activities due to both my husband and myself needing to quarantine in our room. We understood we had "trip cancellation insurance", but Trip Mate denied it. PLEASE choose a different company for your travels.
Thank you for your feedback, Marcia. Trip Mate is part of the Generali Group, one of the world’s largest insurers. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at 833.297.2255 or claimssupport@tripmate.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
Trip Mate Insurance author review by Holly Johnson
As the first company to waive the pre-existing condition exclusion, Trip Mate Insurance demonstrates its commitment to making every vacation as perfect as possible.
Online claim reporting: Not every area has cellphone service, so being able to put in a claim online can get the ball rolling faster.
24/7 Customer service: Emergencies can happen at any time, so you want a company that offers around-the-clock customer service.
Global XPI is included: During a health emergency, a physician may not have time to wait for medical records, so having everything available through this third-party service can make medical care a seamless process.
24-hour concierge services: Find out about immunization requirements, exchange rates or passport replacement at any time.
Buy through your travel agent: Trip Mate Insurance is available through thousands of travel partners and retail locations.
Holly Johnson is the founder of Club Thrifty, a personal finance and travel resource geared to families, and has over 10 years of freelance writing experience covering credit cards, loans, insurance and other banking topics. She is also the co-author of budgeting book Zero Down Your Debt: Reclaim Your Income and Build a Life You'll Love. Johnson is an investment expert who built and manages her own seven-figure portfolio, and she frequently writes about various investment strategies.
Trip Mate Insurance Company Information
- Company Name:
- Trip Mate Insurance
- Address:
- Trip Mate, Inc. 9225 Ward Parkway
- City:
- Kansas City
- State/Province:
- MO
- Postal Code:
- 64114
- Country:
- United States
- Website:
- www.tripmate.com
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