Trip Mate Insurance

My mom, sisters, and I purchased this insurance for our dream vacation. Due to weather we had delays then were stuck in the wrong country for 3 days. After months of providing proof my 2 sisters and mother were awarded a portion of our missed days of our trip, paid hotels, and tours. My claim was denied! No explanation! Our trip was in July 2018, I am still fighting for some form of payment. The BBB will be getting a complaint.

We missed our flight to Montego Bay Jamaica due to no fault of our own. When we arrived at Sandals Ochi we asked about the insurance because we booked through them, they told us we had to contact Trip Mate and we did. Well after a 2 month review they denied us stating that we needed to miss our flight by 3 hours minimum! That is ridiculous at best and a waste of our money! Even if it only costs you $1 save yourself the money because this insurance is worthless and not worth a penny! To add insult to injury it took them 2 months to come up with this excuse!

My granddaughter and I were to travel to London in December 2018. In mid-September, I fell and had multiple fractures in the bones of my foot and torn ligaments. My doctor would not release me to travel because I was at high risk for blood clots because my foot was immobilized. I filed my paperwork on December 7, 2018. I have followed my claim online and it was confirmed. Reserve appeared to be set aside. Then information was requested from my travel supplier again. When I called to ask AGAIN what was going on, I was told it was in review and they could not tell me what or why, nor could I talk to a reviewer.

Purchased Trip Mate when booking a two week Viking ocean cruise. On October the 26th, on the 8th day of the cruise, my Father suffered a heart attack while on the island of Curacao. That was the first time I read the reviews online regarding Trip Mate and Was very concerned having read all the negative reviews and was ready to go to war with Viking Cruises and Trip Mate. I was asked to keep an open mind and was assured that the claim would be handled fairly and in a timely manner.

Have contacted TripMate 31 times since 11-7-2018 and it is now 3-7-2019. When I call the person answering the phone tells you that they will note your call but they cannot pick up the phone and talk to the "claims" section to find out the progress of your claim. What is happening is this company is just "shuffling" paper back and forth and hopes that you will get frustrated with the wait and "gives up". In my case this saves them $1,200.00. Viking should not deal with this company - in fact - no one should deal with this company.

Never left a review before but I figured losing out on $800 warranted one. Filed my claim weeks before I was scheduled out. Did all the paperwork. Followed up by checking the “status” everyday and even called once and they said I had to atleast give them 30 days before they could give me an update. Well over a month later, checked the website, never updated anything from the day I filed the claim and then received a random letter saying it was denied after they said a couple days prior that they couldn’t update me... Horrible. I feel like they deny everyone. Worst insurance ever!!

I submitted a claim in July 2018 and it has still not been settled. I have called the company more than a dozen times and have never been able to speak with a representative live. I always have to leave a number for a callback. When someone does call back, they have no idea what is going on with my claim. I am beyond frustrated. Do not recommend or use this company!!!

Me and my fiance were scheduled to get married in March and follow it with a honeymoon trip to Germany. I bought round trip tickets for both of us as well as the suggested trip protection on the site for the trip in the event something were to happen and it had to be cancelled. Unfortunately, my fiance and I broke up and are no longer getting married. I have submitted all the documents that were requested for claiming a D refund and has been denied by email as well as supervisor and management. They state that no one can overturn the claim and there is absolutely nothing that can be done. Tickets aren't even transferable so now I have lost out on $1400 even though I purchased the suggested trip protection just in case an event like this would occur.

No communication - never spoke with anyone from the company. Horrible experience. Do your research and go with another company. They send you no updates - you have to do all the legwork - wait times on the telephone is very long.

I paid $340.00 for travel insurance when I went to England in May. British Airways lost my luggage so the tour guide told me since I had insurance, I could spend up to $200 to get what I needed. I spent $97.00 on what I needed for a couple of days (socks, underwear, pj's and tee-shirts). I did get my luggage 3 days later. When I got home I put in a claim and it took 7 months of calling them constantly, asking them if they were a legitimate company and telling them that not one person had put in a good review for them. When I did get a check it was for $85.00. So, save your money, because it's not worth dealing with these people.

We were on a Viking River Cruise in China (August 2018). The first night, my husband got food poisoning. The ship's doctor treated him for the remaining 6 days on the ship. We submitted our claim to Trip Mate who has stalled, requested additional information, denied, reopened and stalled some more. We still have not been paid and it is the end of January 2019! Ridiculous! Don't EVER use this company for travel insurance when there are so many others to chose from. This is who Viking recommends but purchase your insurance elsewhere.

We recently booked a trip on Viking for an April 2020 cruise. We put down a $1000 deposit and were encouraged by Viking to get travel insurance. Another $510 each. As the trip was fast approaching $10,000 in total, it sounded like a reasonable investment. How wrong we were. Long story short: Our daughter has advised us we need to be available in the Spring of 2020 for Grandparenting duties. Family first. So we canceled the trip with Viking. We were aware that there would be a cancellation fee of $100 x 2.

TripMate is fantastic - if you don't have any type of emergency or cancellation. I purchased insurance through TripMate for a month-long trip to Bhutan, India and Nepal. Just before our departure date my mother became ill and passed away. I had to cancel our trip one week before the departure date. I filed all of the required documentation with TripMate and they acknowledged receipt on 11/02/0218. It is now 01/24/2019 and I am still awaiting a refund of my money - approximately $17,000. I have called their customer service number several times and no one can explain to me what the issue is. I was told there was an "accounting problem" in December, but no one can tell me what the "problem" was.

I purchased Trip Mate insurance through Overseas Adventure Travel for a trip to Bhutan and Nepal. Unfortunately, after the Bhutan leg ended and en route to Nepal, I had a serious fall and badly injured my leg. I was unable to walk and had to come home. I filed a fully documented "travel interruption" claim, complete with doctors' reports, tour leaders' statements and all financial documents related to trip costs as soon as I returned. This was mid-October of 2018. I began calling for status updates in mid-November. Call after call, phone cut-offs, vague blather from representatives. Finally, in late January I received an e-check for approximately $1500 LESS than it should have been. My experience, and those expressed by others in the reviews, should be a cautionary tale to anyone contemplating purchasing a policy from this company.

I planned trip to Israel. I have osteoarthritis of both hips and when I went to my dr. he said that I would not be able to do the walking that was required. So I cancelled the trip. I have been trying unsuccessfully since October to get a refund on the trip. I have provided the necessary physician’s statements and continue to call and only get customer service. Then two weeks later I received a note needing more physician’s information. These people are horrible, obviously I didn’t go on the trip as someone else took my room. I don’t understand why I can’t get my $4,000 back!!

I purchased a Trip Mate policy for my mother when she planned on attending my Daughter's wedding. She got violently ill on the day she was scheduled to depart and could not make the flight. She was taken by ambulance to the hospital and she was there for 12 hours before she was released. Trip Mate says that because she didn't stay overnight at the hospital the claim for compensation was denied. I filled out detailed paperwork and submitted her family doctors evaluation and confirmation of her illness and still she was denied. Trip Mate took two months of processing before I even got this decision. Trip Mate is a scam. Don't do business with them.

Do not buy anything from this company. I have been trying now for 8 weeks to get my money back for a canceled trip due to a medical problem that caused me to have to cancel my round trip. I have done everything they asked and still no refund. They lie and they call back at the oddest times. They tell you nothing but one excuse after another. I am going to the attorney's office. I have never seen anything like this. Do not buy insurance from these people!

My luggage was lost by Alitalia in August. I was gone almost 3 weeks and had to buy clothes, toiletries, luggage and shoes. Trip Mate paid me $238.00 for my expenses. Delta Air Lines paid me $1382.00 for my luggage and contents. I paid almost $700.00 for travel insurance and think they should pay me something. It’s been almost 5 months and I still haven’t gotten any payment.

We had booked a riverboat cruise with Viking to Germany in September 2018 for December 2018 with insurance. Due to wife's severe health issue, we had to cancel and were approved for a refund on Nov. 20. I called Trip Mate the end of December to find the status of the check. They said that processing was slow due to holidays. The call I placed January 2, I was told payment would be 'any day'. The call I placed Jan. 7, they said that maybe the check would be issued next week. There should be some regulations on this industry. I will not recommend this cruise line or insurance company.

I had pneumonia and was unable to travel. I submitted all my documentation to Tripmate and it was approved November 26, 2018. I have called weekly asking where my refund is and when I can expect it. It is now JANUARY 9, 2019, A MONTH AND A HALF after approval and I still do not have my refund. I have contacted Overseas Adventure Travel to alert them of my problem with a refund. Should I ever receive a refund I will be very leery of traveling with OAT and never use TRIPMATE for travel insurance.

I have seen other reviews with the same issues - the claim process. I've been traveling abroad for over a year. I've been traveling in countries with little infrastructure. I had damage to some electronics, which I claimed but they kept demanding documents that were impossible to obtain in the country I was in. A friend helped me translate to get a written note on company marked paper by the tech. I spent so much time calling Trip Mate and getting cut off to get them to accept this.

I went on a Grand Circle Cruise, in Germany, last June. It was a riverboat cruise, and we were in a different city every day, for 2 and a half weeks. The cruise was wonderful, the staff were all helpful, knowledgeable, and friendly. A few days before the cruise ended, I fell down steps on the boat, and came to surrounded by crew and passengers, who all thought I was dead -- until I opened my eyes. The captain called for an ambulance to take me to the hospital, and my brother accompanied me. I spent a few hours in one hospital, then they transferred me to another hospital, to an intensive care unit. I was monitored throughout the night, and the next morning, all my vital signs were normal. My brother and I left the hospital, to get on a train, so that we could rejoin the cruise - the boat had already moved to the next destination. The crew filed a report about the incident.

Unfortunately I had to cancel a trip to Spain & Portugal scheduled to depart at the end of October. I canceled the trip with Globus on 10/1/18, upon Dr. orders. I contacted Trip Mate insurance to file a claim for the land package portion the same day. As with all other reviewers' statements, it has been a never ending process of inept & frustrating phone calls & callbacks. It is true that you can never get through to a customer service agent, and must always schedule a callback. I received my refund by Globus (pre & post nights) within days, and am still waiting for Trip Mate! My documents were received on 10/22/18. And the 30 day “goal” was stated in their recording when I called for a status update.

I purchased a policy through Trip Assure for my daughter-in-law's plane ticket to Scotland. Because she was not sure about getting off from work, I purchased "Cancel for any Reason" insurance. This is pricier than regular insurance, and it only pays 75% of the original purchase, which I understood. We knew she would not be able to go about a week before the flight so I started the claim process after calling the airline and cancelling the non-refundable flight. This was the end of June.

First of all, as I understand it, TRIP MATE is a claim processing agency for numerous insurance companies. We purchased comprehensive travel insurance from a company called Travel Safe. When I had the misfortune to need to make a claim, I had to deal with TRIP MATE. After reading reviews here and other sites, it's very obvious that this company uses the same stall tactics and pre-determined “answers” again and again. Customer representatives are unable to tell you anything specific about a claim. Supervisors are not available. Online status notations are vague.

On September 7, 2018 I had to cancel a trip due to health problems. I had booked the flight through cheapoair.com with United Airlines. The airlines refunded part of my ticket fee and the traveler insurance I purchase through Trip Mate, Inc, Kansas City MO was to refund the rest. They received all the claim forms, billing invoice, and physician's statements needed. I have e-mails stating they have received all information. It has been about three months and they will not pay the claim, the only way to contact them is by phone and when I call, if they return, they give excuses like, "Is still in review, give it a few days," or "Is should ok by weekend." Will never use this company again.

My husband and I purchased a trip through Vermont Bicycle Tour (VBT) to Paris and Normandy leaving August 29 and returning September 14. We purchased the protection package offered through VBT when we signed up which was Trip Mate. On July 27, 2018 I was diagnosed with breast cancer. Treatment needed to start quickly so the breast surgeon and oncologist advised against the trip. I emailed Jen ** at VBT who gave me the information on reporting a claim with Trip Mate. Trip Mate was contacted July 30 and claim forms requested. Claim forms were completed by me and overnighted to Trip Mate. Those forms were received by (per the Claim Status website) Trip Mate August 10, 2018. A copy of the pathology report was sent along with the claim form. There was no note or attachment for Physician Statement.

Trip Mate is the WORST company I have ever experienced in my fifty years on this earth. They a total and complete scam. After submitting a claim, the first thing they do is tell you that you will have to wait thirty days before you can get paid. Then, they tell you that they are having "accounting" problems which are delaying payment of the claim. These "accounting" problems have been going on for over a month.

My husband and I booked our Honeymoon in February for October and 1 paid in full (roughly $5,500) along with purchasing travel insurance. One week before our vacation my husband ended up at the hospital and urgent care a total of 3 times and once was the day we were supposed to be headed to the airport. We submitted countless document/proof and a doctor’s note on 6 different occasions because the company kept claiming they “didn’t receive it.” They say their policy is to process refunds in 30 days. Here we are 4 months later and we have still not received our money back! OUTRAGEOUS! I have spoken to over 15 different account reps and supervisors who have done nothing but given me the run around and I am told a different story each time.

Worst ** service possible. First time they sent the check under the wrong name, second time they gave me the wrong email to send our document. Unfortunately there is no complaint system or rating system in place that really makes you avoid their service, but please, avoid if possible. Only wish I can give a ** star. Btw the trip was in 2015 and we are still expecting the cheque today.