Trip Mate Insurance

My wife and I scheduled a flight to the Philippine islands. The govt restricted incoming flights, require a 14 day quarantine in a hotel of their choice. Mom in law traveling with us is restricted from leaving the home after quarantine. Only there for two weeks, not worth it. Trip Mate refused refund twice. CheapoAir came through and refunded us. Inflexible, hard to reach, will not refer for future to my family who travels a lot! Thank you CheapoAir!

I’ve been dealing WITH Trip Mate since March 2020. Till February 8th 2021 constant I might add. Anyway good news for you all (I do hope all). I ran into an acquaintance yesterday 2/10/2021. He said call the airline you were booked with. LO AND BEHOLD! I called United. 5 minute call and all was resolved!! You do not need to go through tripmate! The airline can see you never went on the flight and you have a credit with them. I hope this helps! Like I said. Wasted too many days/hours with trip mate. And resolved in 5 minutes. I’d love to know how you make out.

2020, what a year, right? 2020 was the year we found out what everyone was made of. Politicians, people, and companies. My wife and I booked a trip to a Writers Conference in 2020. We booked it when Covid was just starting, but didn't seem like it was going to last through the entire year, and the trip was late in the year that we thought it would be good. So, for the first time, we decided to buy trip insurance. We looked it over, and it seemed like if something went wrong, we could fall on the insurance.

TripMate deserves zero stars. Customer service is absolutely inexistent, they will not refund your money. Coronavirus has exposed its shady scheme. I submitted a claim in March 2020 and it's been 10 months without any response. They have to pay for this.

This is my third time booking a trip with the Trip Mate I am canceling my son's trip because Explorica is not sure if they’re even going to go on the trip on the schedule date. My son has to be at his military training three days after he returns, due to the pandemic I’m not sure if he would have to quarantine when he gets back or if he goes to Spain or France if they will detain the travelers and he might not make it back on time. I purchased the travel cancel for any reason insurance all three times. They are not giving me my full refund because they said it’s not a covered reason. This is cancel for any reason...Somebody need investigate this company because they are tricking travelers into purchasing this fraudulent insurance. Brad Finkle is a the ambassador/CEO.

If there were zero stars that's what I would rate that. We are in the midst of a GLOBAL PANDEMIC. We obviously booked our trip not knowing this would be an issue. We had to cancel since we are not able to meet the quarantine requirements and TripMate is not issuing any refund. Horrible customer service and STEALING money.

My wife and I cancelled a trip in March of 2020 due to Covid risk to our health. (The trip organizer actually cancelled 2 days later.) We filed a claim. They do not answer the phone, so your only source of information is an online claim status system. Nothing happened for months and then the status system said they had sent a request for more information. We finally got it over a month later. Then they decided against us before receiving our information response. Then the online status said they had sent a letter of explanation. Never received until I repeatedly asked them to resend. Now they have denied us again, said they sent a letter of explanation, and almost a month later, we still do not have it.

While traveling oversea two months ago. I subscribed a travel policy insurance with this company. My flight was delayed for two consecutive days leaving the USA.. I finally traveled and went back in the USA.. I contacted them and was asked to submit all details of my delayed trip which I did. After 10 days they wrote to me and asking me to write to the airlines company so they can justify to them why their aircraft didn't travel during the two days. (After numerous emails exchange with the airlines company that I sent to them) they refused to compensate me.

Our first big purchase and investment that we dreamed of for our 15th anniversary vacation. We purchased the vacation insurance with the recommendation of Sandals Resort. Sandals resort I have no quarrel with, they returned all money that was given to them in advance because that’s what a real company does when a consumer doesn’t use a product or wants to return something that isn’t received, or used. $3,500 was spent on airplane tickets that we haven’t received or used in any way because we canceled the trip due to my injury back in March. I haven’t worked since. I have been on crutches and in a cast for three times. I just had surgery at the beginning of September and now I’ll be in cast till the end of September.

I sent in all the info from my electrocardiologist that I needed to have an ablation, my heart was beating 180 beats pr min; dr said I need to have procedure done so I cancelled my trip, sent in all the info and am still waiting for a refund 520.00. This is since Mar 2020. This is how many months that I have been waiting 7 months and I believe this is unacceptable..Why would I encourage anyone to purchase ins if we have to continue to call them and ask where and when I will see my claim processed. I believe that you would also feel that 7 months is a very long time to have this issue resolved.