Trip Mate Insurance

Well, having read the earlier reviews, was concerned. But...Tripmate has recently been acquired by a highly regarded major insurance company. Had to cancel a trip we had booked with Pleasant Holidays. We purchased cancel for any reason trip insurance. Wife got sick before the trip began, so we cancelled. Went onto Tripmate.com to begin the process of filing. They provide you with very specific information they need and all of the instructions for filing the claim. Was a piece of cake. Filled out the forms online, then printed them off. Also printed the doctor's form. Had doctor complete the form. Then scanned all of the forms, and the rest of the trip documentation Tripmate needed (all of the usual stuff everyone should have when they book a trip) and emailed the info to Tripmate.

I filed a claim for the full cost of a 2 week trip to Europe for 2 people ($6,800). 2 months before departure I discovered a tumor in my colon that required extensive surgery and hospitalization. My doctor discouraged me from traveling so we canceled the trip. I filed my claim online April 25th. Emailed the doctors form to my surgeon who emailed it to Trip Mate. On May 7th I was approved for a full refund for me and my daughter. The entire process was simple, though it did require pulling together several proof documents. In this day and age of insurance fraud you cannot blame a company for verifying everything. I fully expected to have to fight for my refund based on my general experience with insurance companies, but Trip Mate made it clear what documentation they needed, I provided it and they approved. It was just that smooth and professional. I will use them again in the future.

When I purchased my travel insurance it was through World Nomad. I didnt know that Tripmate is the processing company. After I looked at the review here I was afraid that they won't reimburse my cancellation trip. Before I filed my cancellation trip prior to departure I called World Nomad and they advised me to gather all documents and upload when ready to submit. Which I followed the instruction and had to go back to my physician as a different form is needed. I submitted everything at once on April 1. April 3rd I received my confirmation that the application has been received and they are processing it. April 18 I received from the company that they have approved my claim but it was partial which it was fine because it was off by 50 dollars. Today I received my 1800 dollar check. Can't complain. It takes time but everything was done within 30 days. I would certainly purchase through them again.

We had to cancel our Globus tour to France this month due to a traveling companion's illness and had to process our Trip Mate claim. I made sure I included all the documentation required. I did follow up with them via phone, using their call back service. The called back within an hour or so. I had read all of these horrendous reviews and figured we'd never get our money back. Wow, was I was surprised! We received a full refund within 30 days of filing the claim! Pleased and relieved.

Purchased Trip Mate when booking a two week Viking ocean cruise. On October the 26th, on the 8th day of the cruise, my Father suffered a heart attack while on the island of Curacao. That was the first time I read the reviews online regarding Trip Mate and Was very concerned having read all the negative reviews and was ready to go to war with Viking Cruises and Trip Mate. I was asked to keep an open mind and was assured that the claim would be handled fairly and in a timely manner.

While I was 2 days into a 21 day tour, my husband had a stroke. I returned home immediately, and have been his caregiver 24/7 since August 8, 2019. My husband refused medical treatment, as he had for over 30 years. I finally got him to go to the emergency room after it a really happened, and confirmed that he did have a stroke. I've purchased this insurance 26 times, but they failed to even speak with me about my claim. Also, dragged process out until November 11, 2019 to decline any payment to me.

Booked a trip to Italy in January 2019 for travel in September thru great value vacation. Had to cancel in August due to my wife having blood clots in her leg could not walk long distance, filled out all the forms. Doctor filled out his form. Thirty days later they denied the claim. I will appeal for all the good it will do. When I purchased the trip I GOT THE INSURANCE thru the booking. After being denied I checked out the company, too late then. After reading the reviews I believe the company has no intention to pay claims.

They are a real scammer, no customer service, you can not reach them, super slow when responding and making all gimmicks not to pay you the travel insurance, read all reviews, and you will understand they are here to get your money and when it is really the case to support, they are not there. Their staff are untrained, after couple of hours when you get a chance to talk to them, they give your wrong information and directions.

Trip Mate is the most unethical insurance company I have ever encountered. They make up lies to justify not paying claims. Their service is slow and arbitrary. They have no intention of paying claims. We paid twice for our trip insurance and did not collect both times. Our trip was interrupted by American Airlines flight cancellation which caused us to miss our guided adventure with Backroads Travel company. Trip Mate created a story that the flight cancellation was caused by something called "crew unavailable." This we know was a complete lie since we happened to be waiting at the terminal with the pilot who was to fly our plane. This pilot told us an equipment problem was the cause of the cancellation. Trip Mate is a very unethical insurer and should not be allowed to be in business. Very unhappy customers, Gary and Bobbie

Started claim on September 9th. They owe us over $10,300 for a trip we had to cancel due to my back surgery. Still waiting on payment (it is October 29th). They keep requesting more paperwork at the end of the 30 day clock - and then re-starting the clock. I contacted Overseas Adventure Travel and they told me that they cancelled their contract with TripMate because of the large number of complaints. I am still trying to get my money from TripMate. I filed a formal complaint with the Better Business Bureau. (Overseas Adventure Travel paid me their portion promptly.)