Trip Mate Insurance

Well, having read the earlier reviews, was concerned. But...Tripmate has recently been acquired by a highly regarded major insurance company. Had to cancel a trip we had booked with Pleasant Holidays. We purchased cancel for any reason trip insurance. Wife got sick before the trip began, so we cancelled. Went onto Tripmate.com to begin the process of filing. They provide you with very specific information they need and all of the instructions for filing the claim. Was a piece of cake. Filled out the forms online, then printed them off. Also printed the doctor's form. Had doctor complete the form. Then scanned all of the forms, and the rest of the trip documentation Tripmate needed (all of the usual stuff everyone should have when they book a trip) and emailed the info to Tripmate.

When I purchased my travel insurance it was through World Nomad. I didnt know that Tripmate is the processing company. After I looked at the review here I was afraid that they won't reimburse my cancellation trip. Before I filed my cancellation trip prior to departure I called World Nomad and they advised me to gather all documents and upload when ready to submit. Which I followed the instruction and had to go back to my physician as a different form is needed. I submitted everything at once on April 1. April 3rd I received my confirmation that the application has been received and they are processing it. April 18 I received from the company that they have approved my claim but it was partial which it was fine because it was off by 50 dollars. Today I received my 1800 dollar check. Can't complain. It takes time but everything was done within 30 days. I would certainly purchase through them again.

Purchased Trip Mate when booking a two week Viking ocean cruise. On October the 26th, on the 8th day of the cruise, my Father suffered a heart attack while on the island of Curacao. That was the first time I read the reviews online regarding Trip Mate and Was very concerned having read all the negative reviews and was ready to go to war with Viking Cruises and Trip Mate. I was asked to keep an open mind and was assured that the claim would be handled fairly and in a timely manner.

While in the initial stages of filing a claim with Trip Mate, and based on the reviews I had read here, I was very concerned that we'd never see any of our money returned. In August of this year, my husband and I had to cancel a trip with Viking Cruises due to his sudden illness. We called Viking on the day we were supposed to depart for the trip, and I downloaded the claim forms from Trip Mate on the same day. My husband had seen the doctor about ten days prior to our departure date and was still not fit for travel. I read the insurance policy very carefully and followed all of the instructions to a tee. It took about two weeks to get all the documents together and signed by our physician. I kept copies of everything I submitted. I MAILED all documents (certified mail with return receipt service). Because of this, I was able to see exactly when Trip Mate received my documents and who signed for them.

The claim that I made with TripMate insurance is finally settled - The TripMate e-check arrived online in the full amount (of the limit) of the claim. I am now a happy camper and would have given TripMate 5 stars, but gave 4 instead because of the following: 1) Documentation required for claim is excessive. You must save EVERYTHING about your trip, your expenses, plane tickets, hotel/places stayed, police reports, hospital reports, witnesses, etc. This took me the better part of a day to collect, scan, and submit these records to the TripMate online claim form.

We scheduled a Lindblad National Geographic Expedition and purchased trip insurance from Trip Mate. Subsequently, my husband received a diagnosis of leukemia, and he began chemotherapy. Sadly, we had to cancel our dream trip. On June 28, Trip Mate received a complete copy of all forms to make our claim. Fortunately, Lindblad had already refunded 50% of my trip's cost. 8 weeks since Trip Mate received my documentation and several phone calls, I am still waiting for a check from Trip Mate. They promise 25 day (5 weeks) reimbursement. After 25 days, they requested another 21 days. I want to let others know that receiving a Trip Mate reimbursement for a trip cancelled for medical reasons may be a long process. And I can't say whether they will refund the rest of my trip's cost.

Anyone who uses this service deserves what they get, which is nothing! The lying never stops. They will tell you anything to put off reimbursing you what you are entitle to. We purchased insurance to be fully reimbursed for ANY REASON and still they refuse to reimburse us. The excuses and inept support is shocking. Stay far away from this company. We have documented proof that we are legally entitled to get reimbursed should we need to cancel and NOTHING but excuses. If you use this company you deserve what you get. Don't be a fool. Lastly, I'd be shocked if they had the decency to publish this.

My complaint is that we purchased a travel protection plan to cover our vacation but chose the wrong travel insurance company. It’s the wrong choice for anyone because they care more about making excuses not to pay a claim versus paying a claim. We sent a claim to Trip Mate to reimburse us for having to rebook our flight and a change fee incurred but all our requests have been denied (received 3 different response from Trip Mate as to why they wouldn’t pay our claim). Three systems were in the Atlantic at the time of our travel, Hurricane Isaac being the main one of concern being St. Lucia was its projected path as per the National Emergency Management Organization. Multiple warnings indicated that St. Lucia was in the path of Hurricane Isaac.

I booked a vacation trip to Europe with Overseas Adventure Travel which recommended that I get travel insurance with Trip Mate. Unfortunately I was unable to travel because of an injury. I met all of the requirements of providing a medical excuse that Trip Mate said was adequate. I called multiple times when the check didn’t arrive. Trip Mate said that they mailed a check which still had not arrived in over twenty days. Their response was to tell me to wait longer, in fact, an additional thirty days. Every attempt I made to get my check was met with delaying tactics on the part of Trip Mate. If you are looking to get travel insurance, get another company.

This is a horrible company!!!! Do not purchase insurance through them. Whatever you do do not use them!!!! I'm currently 21 weeks pregnant and sent my claim in the beginning of June. I am just now hearing back and my claim was denied because it's a normal pregnancy. I'm due 12/2 and the trip was for 12/3. What do they expect. For me to give birth on the flight to dr???? They are a fraud company that steals from you!!!! Whatever you do do not use them!! They will steal your money.