Trip Mate Insurance Reviews

I am writing this review in hope that Trip Mate will respond to me about my claim. Briefly, I had a minor accident while vacationing in S.C. I had purchased Trip Mate Damage insurance via Frontier Air as I purchased plane tickets. Since I had purchased T.M. insurance, I felt no worry. It seems I was very wrong. TripMate makes it difficult. You can hardly ever talk to a customer service person and they want everything sent to computer. I tried to send necessary docs vis mail, and it came back. They would not accept it.

This company is basically a SCAM! Paid $290 and when my doctor informed me that I can not travel - fly, and definitely not out of the country, we filed the claim, and Trip Mate's own medical form was completed with the diagnosis, ICD codes, etc. They still denied. So now I have to pay for the flights $2000 and we have to use the tickets by March, 2027, and I may not be able to afford the trip at that time. SCAM! Also, customer service is neither! The agents have NO clue and you can never speak with anyone who has the knowledge nor authority to do anything.

Tripmate refuses to compensate us for additional airfare we had to pay out of pocket. We have submitted documentation 4 times with all the required documents and they continue to refuse to pay.

I bought travel insurance from Trip Mate. I got sick on a trip and billed them for the $1500 they should reimburse me. They paid me $135. I will never never never ever ever ever use Trip Mate again. Update: I've just taken my Trip Mate complaint to the New Jersey Department of Insurance. Wish me luck. I will need it.

My wife and I recently went on a group tour to Egypt through Odysseys Unlimited. We paid for our trip insurance through them, which is Trip Mate. Halfway through our trip, both of us were injured in a fall, which required us to go to an ER in Egypt. We had to pay cash for the emergency room visit, trays and medication. We submitted the claim for reimbursement to Trip Mate, and have been denied. The total amount is only around $300, which is amazingly low. If such a small amount would be denied, I can't imagine they would pay out for anything. We travel extensively and I will never use Trip Mate insurance again. I will also be letting everyone I know about their denial of claim. My next call is to Odysseys Unlimited to voice my displeasure with their choice of trip insurance. I may never use Odyssey again either.

I purchased a ticket and added insurance to cover any unexpected situations. Unfortunately, the claims process has been extremely frustrating. They required me to cancel my flight before I could even begin the insurance claim. After months of submitting all the requested documentation including detailed reports from medical specialists they continue to ask for additional information. It feels as though the process is intentionally complicated to discourage customers from filing claims. I would not recommend purchasing this type of insurance, nor buying tickets through third parties. It is much better to purchase directly from the airline. Overall, this was a very disappointing experience for my family, especially considering the flight was booked a year in advance.

I filed a claim with TripMate for a trip to Atlantis at Nassau Bahamas. The day I was scheduled to leave, on Sunday, 09.28.25 there was a verified storm which closed the Nassau Bahamas' airport. All fights there were canceled. Delta rebooked me and my travel companion the next day with no hassle or charge. Atlantis would not refund or extend my booking for the lost day, and advised me to utilize the travel insurance I had purchased.

I'd advise hard working parents to think twice before you start making payments for your child to enjoy a school trip and Trip mate is the insurance claim company. You are better off booking a trip elsewhere. My child went through a hard time and needed to start counseling about two months before the trip. I've decided to cancel because she wasn't mentally prepared to be alone on a trip away from home. Well... Claim denied they kept about $430. Thankfully, I didn't pay more!!

I am extremely frustrated with this company!! My husband and I booked a Viking River boat trip on the Rhine Getaway. I bought My Trip Mate insurance. On Oct 10 we left San Francisco we arrived in Vancouver Canada. We were denied boarding to continue our flight to Frankfurt, due to my Husband's Passport was reported lost or stolen. We gave documentation from the US Consulate in Canada and from Air Canada. Stating that his passport was compromised. I'm still waiting for "MY TRIP MATE" Insurance to resolve this issue. Page 26 #8 is covered if your passport is stolen. Delay, Delay, Delay!!! Why buy insurance if nothing is covered?

My wife and I had planned a cruise to Antarctica and purchased Trip Mate insurance. While we were in the air from Detroit to Santiago Chile, there was an email sent from Antartic 21 Cruise line that the ship was broken and the trip cancelled. Imagine the feelings after taking 2 weeks off of work and coordinating with 7 family members. I filed a claim as soon as we returned home with all the information. It has been 6 weeks now and other than being told that unused airfares are not covered, questioning why we had a few nights of hotels in Santiago and that there is no one to speak to regarding our claim, DO NOT USE THIS COMPANY!!!! Sincerely, Matt and Wendy