Trip Mate Insurance

TripMate deserves zero stars. Customer service is absolutely inexistent, they will not refund your money. Coronavirus has exposed its shady scheme. I submitted a claim in March 2020 and it's been 10 months without any response. They have to pay for this.

This is my third time booking a trip with the Trip Mate I am canceling my son's trip because Explorica is not sure if they’re even going to go on the trip on the schedule date. My son has to be at his military training three days after he returns, due to the pandemic I’m not sure if he would have to quarantine when he gets back or if he goes to Spain or France if they will detain the travelers and he might not make it back on time. I purchased the travel cancel for any reason insurance all three times. They are not giving me my full refund because they said it’s not a covered reason. This is cancel for any reason...Somebody need investigate this company because they are tricking travelers into purchasing this fraudulent insurance. Brad Finkle is a the ambassador/CEO.

If there were zero stars that's what I would rate that. We are in the midst of a GLOBAL PANDEMIC. We obviously booked our trip not knowing this would be an issue. We had to cancel since we are not able to meet the quarantine requirements and TripMate is not issuing any refund. Horrible customer service and STEALING money.

My wife and I cancelled a trip in March of 2020 due to Covid risk to our health. (The trip organizer actually cancelled 2 days later.) We filed a claim. They do not answer the phone, so your only source of information is an online claim status system. Nothing happened for months and then the status system said they had sent a request for more information. We finally got it over a month later. Then they decided against us before receiving our information response. Then the online status said they had sent a letter of explanation. Never received until I repeatedly asked them to resend. Now they have denied us again, said they sent a letter of explanation, and almost a month later, we still do not have it.

While traveling oversea two months ago. I subscribed a travel policy insurance with this company. My flight was delayed for two consecutive days leaving the USA.. I finally traveled and went back in the USA.. I contacted them and was asked to submit all details of my delayed trip which I did. After 10 days they wrote to me and asking me to write to the airlines company so they can justify to them why their aircraft didn't travel during the two days. (After numerous emails exchange with the airlines company that I sent to them) they refused to compensate me.

Our first big purchase and investment that we dreamed of for our 15th anniversary vacation. We purchased the vacation insurance with the recommendation of Sandals Resort. Sandals resort I have no quarrel with, they returned all money that was given to them in advance because that’s what a real company does when a consumer doesn’t use a product or wants to return something that isn’t received, or used. $3,500 was spent on airplane tickets that we haven’t received or used in any way because we canceled the trip due to my injury back in March. I haven’t worked since. I have been on crutches and in a cast for three times. I just had surgery at the beginning of September and now I’ll be in cast till the end of September.

I sent in all the info from my electrocardiologist that I needed to have an ablation, my heart was beating 180 beats pr min; dr said I need to have procedure done so I cancelled my trip, sent in all the info and am still waiting for a refund 520.00. This is since Mar 2020. This is how many months that I have been waiting 7 months and I believe this is unacceptable..Why would I encourage anyone to purchase ins if we have to continue to call them and ask where and when I will see my claim processed. I believe that you would also feel that 7 months is a very long time to have this issue resolved.

Only received notice that it will take 30 Calendar days for review and now speaking with their customer service they say due to the pandemic it will take even longer which is very unacceptable. I work for a travel company and we have service during this crisis of having coverage via accounting dept, sales, marketing, customer service, etc. All covered during business hours so for Trip Mate to say they cannot get a Manager or Supervisor to help this is not reasonable. If you are traveling DO NOT get your travel insurance through Trip Mate since it should not take over 30 Calendar days for them to review or contact you with information.

This company does not communicate at all. I tried calling with questions on why they denied giving me a refund for a trip I paid for that was cancelled due to COVID-19 not to mention I paid for the insurance on the trip and there was an auto response telling me to send an email. I tried email customer service and it would not go through. They do not respond in a professional manner nor do they honor their insurance policy. This company along with Cheap Caribbean is a joke and I will not book anything with them ever again!

I purchased Trip Mate's Plan F200B for a trip to the Ukraine through CheapOair. The flight departed on 02/08/2020 and was to return on 05/06/2020. Unfortunately, due to the Pandemic, the return flight was canceled due to the fact that the Ukraine Government stopped all travel. The trains stopped running, and the Airports were closed and shut down except for emergencies and exemptions. We were forced to purchase a new one way return ticket. A claim was filed with Trip Mate for the covered reason of “a government-mandated shutdown of an airport or air traffic control system for reasons other than terrorism or an act of war.” We simply wanted to be reimbursed for the one way return ticket. Not the additional expenses of stay in the Ukraine an additional 7 weeks!