Trip Mate Insurance Reviews

The claim that I made with TripMate insurance is finally settled - The TripMate e-check arrived online in the full amount (of the limit) of the claim. I am now a happy camper and would have given TripMate 5 stars, but gave 4 instead because of the following: 1) Documentation required for claim is excessive. You must save EVERYTHING about your trip, your expenses, plane tickets, hotel/places stayed, police reports, hospital reports, witnesses, etc. This took me the better part of a day to collect, scan, and submit these records to the TripMate online claim form.

As many of you I wish I had read these reviews before. As soon as I arrived to US I completed the claim (May 14, 2018) and until now I have NO RESPONSE. Every time I call they say something new. The status of the claim on the system is not helpful at all and I always find myself calling them. I had to complete a claim form with another insurance company at the beginning of the year and I received the refund within 2 weeks. Now, this experience has become a nightmare!!

We purchased Trip Mate travel insurance for myself and my wife's vacation through the Delta Airlines travel representative. We explained to the representative that our 14 year old son was in residential treatment for Autism and Schizophrenia and we were worried that something could happen that would affect our vacation. Well, our son had to be transferred by ambulance from Virginia to another facility in Atlanta and of course we cancelled our trip to meet him upon his arrival in Atlanta. Trip Mate determined he had a pre-existing condition and our presence wasn't necessary and therefore denied our claim. CBS also recently reported on them and their failure to pay on thousands of claims based on abstract policy. Don't waste your money. They are criminal and your recourse is limited, costly, and time consuming.

We purchased Trip Mate insurance for our Viking cruise in April 2018. As we were checking in at the airport, the airline went on strike. I called Viking rep and Trip Mate right away, spent 3 hours on the phone between them. Viking rep suggested us to take the next morning flight then either take a cab or a three hours train to catch the boat next Port. We decided to cancel the trip due to security and inconvenience concerns. The next day we filed a claim online with no response from Trip Mate till a week after.

I purchased insurance for my trip and paid the 1st payment of $699 including the insurance up front. I had to cancel and did so before Jan 2019 when the rest was due. A friend tried to get my spot and it was already filled so why was my claim denied. They did not lose money but I sure did. I was ripped off. This Trip Mate should be investigated for fraud.

My husband and I purchased TripMate travel insurance for our May 2018 trip on a Viking River Cruise. Our trip was interrupted when my husband had a medical emergency. We called Viking rep right away and the incident was filed. Then our nightmare began working with TripMate which is still ongoing. Over time the correct documents were sent upon their request. We are seeking reimbursement for the unused portion of our trip. You call and a recording defers you to someone calling you back within 24 hours. This could be in the middle of the night depending on the time zone. Each time you talk to a rep you cannot get an answer on the status of your claim. Our claim was entered on May 5, 2018 and to date no information from TripMate.

On May 5th we had to cut short our vacation by 6 days due to family medical emergency. On May 7th 2018 AAA started my claim. On 5/30/18 Trip Mate received forms. 6/6/18 sent forms again with no response. On July 3rd they acknowledged receiving forms. On 7/17/18 I sent them a Notice of intent to seek relief with the California Department of Insurance, Consumer Complaint Center for failure to comply with California Fair Claims Settlement Practices. On 7/23/18 they processed payment but it was $429.51 short of actual loss. Trip Mate's breakout looks like you overstated airline fees from United of $1,137.80 when I called the quote was $1048.46 including all fees and taxes shorting me $89.34. I’m sure the Travel agency gets a better price than me on this so it could be more compensation to me.

While we were on a boat, towards the end of March 2018, a huge wave came over the boat and totally soaked us. My camera and both lenses had extensive damage as this was salt water. I obtained the necessary documents and filed a claim in April. They made a partial payment in June. Since then, I have called several times to request the rest of the payment and every time I call, I am assured that they have "expedited" the request. It is now September 10, and this "expedited" claim has not been paid.

I booked tickets with CheapOair and they strongly encouraged my purchasing trip protection insurance. They even called me after my purchase to try to convince me to buy it. Normally I don't buy this insurance, but as the person whom I was visiting fell ill, I ended up purchasing the insurance just in case. The person I intended to visit then passed away, so I called to cancel my trip and get a refund and Trip Mate said they wouldn't cover it. CheapOair stressed the importance of buying this insurance for just this type of situation, and if they don't cover situations where the person whom someone is visiting dies, then it's difficult to imagine that they will pay out their customers in many other situations.

I booked a party of 6 people through CheapOair.com in 2017 to fly from Cleveland, OH to New Orleans. We were heading for our cruise honeymoon with our adult children. CheapOair strongly urged my purchasing the travel insurance indicating it would pay for ANYTHING and EVERYTHING if for any reasons our trip was disrupted or cancelled.

This is insurance company is a scam. I sent them pages of information with travel warnings from the US Embassy and from nationwide news and headlines that issues warnings for tourists in Mexico due to growing violence toward tourists in Mexico. The cartel and drug wars have been on the rise over the year. There were ferry bombings and tourist being shot. They have yet to refund my payments. It has been several months and still no payment. Stay away from this company!

Dealing with this company has been a nightmare - they took over 11 weeks to complete the claim and issued the check in name of a wrong person, then it has been 5 weeks already and they have not corrected the mistake. I am not sure how are they still in business. Customer service never knows anything and is never of any help. Most of them sound arrogant and insensitive. I will try to avoid them in the future at all costs!

I brought my Mom along on my vacation. She flew from Jakarta, Indonesia to the Philippines, Manila and I flew from the States and we all met there and took off to another islands in the Philippines. Bought Trip Mate insurance for my Mom because it is recommended by CheapOair website. Due to Network Alignment by AirAsia (I don’t even know what it means), the Airline cancelled my Mom's flight and offer to fly her several days later. There is no way I am going to leave my Mom in a country (she does not speak English nor Tagalog). It will be heartless of me to do so... Therefore, I bought another ticket for her to fly back to Indonesia. When I submit the claims to Trip Mate it was denied and was told it was not covered... So what kind of travel insurance are they selling then? Please DO NOT Buy Trip Mate insurance and if you do have to buy please make sure you know what you are buying... This is just Terrible!

I purchased travel insurance when I booked a flight from Los Angeles, CA to Sydney, AUS. I was only given one and only one option as to the type of travel insurance I could purchase. That was back on 12/11/17. Shortly thereafter, I was advised by my doctor that flying for such a long period of time was not the best idea for me then, so I filed a claim, completed it as requested and Trip Mate received the claim in January of this year. After making what seems like thousands of phone calls to check on the status of my claim, I checked online yesterday (08/22/18) only to see that my claim had been denied. Upon calling Trip Mate, I learned that it was declined because I had not been hospitalized within the time period they saw for my medical condition.

I purchased this TripMate insurance for a trip to Brazil for myself and my spouse. Then the travel department issued a warning that there was an outbreak of yellow fever in Brazil. My doctor said don’t go. I purchased this insurance from the carrier: Fareportal, Inc. & its affiliates (dba. CheapOair). They did a small refund and transferred and stayed on the telephone with me to check the status. When I started to take issue with TripMate customer service the CheapOair really got irate with me. So I had to upload my claim in April on their site. In July I got a letter requesting I mail a paper claim, because what I uploaded was too small to read. Yesterday August 20th, I checked online. Nothing had been done since July. I will never book a trip on CheapOair and never purchase TripMate or its affiliates insurance ever again.

I opened my claim in August 2017. I was to take a trip to Peru with my 80 yr old parents. They insisted on buying my travel insurance on 7/20/17 - just 5 days before our trip. Well I woke up on 7/23/17 with my sciatica nerve pinched so bad, not only did I miss the trip, I spent 3 months in physical therapy and intense pain. Trip Mate initially denied the claim in November because they said I saw my doctor the same day the trip to Peru started. I submitted hospital paperwork and a statement from my doctor saying I originally seemed medical help on 7/23/17. I knew they were concerned the injury happened so close to purchasing the trip insurance, however I had the paperwork to prove my case.

Denied claim after months of waiting. Even with military documentation requested. They will tell you to call back every few weeks, as they research how to deny you. Military: Stay Away!!!! Trip Mate insurance is a scam. Go see legal if denied!

I have been a travel agent for many years. Never have I seen a company this poor. Clients have filed claim in March and have not been paid out on what should have been a very simple claim. They have submitted all supporting documents on more than one occasion and continue to be told it wasn't submitted, the doctor didn't sign etc. I always recommend trip insurance for my clients. I will NEVER, EVER recommend Trip Mate should one of my travel suppliers use them. I will ONLY offer Allianz insurance or other alternatives. As far as I am concerned Trip Mate stole my client's money. Why should I continue to promote travel protection when they do nothing to protect the client. I will do everything in my power to make sure my clients get paid and that Trip Mate will not do this to another consumer.

We purchased a ticket from CHEAPOAIR (1st mistake) for my active duty husband to return for a year deployment. His orders changed and he had to go to school. I called weeks before the flight and they told me I had to start a claim and send his orders. This was in May. It's now August and I got online to check the status and it was DENIED because Military clauses are not in the handbook. Great Way to thank a soldier!

I booked a trip on the Rhine River with my daughter. I bought the insurance thru Viking Cruises with "Cancel For Any Reason". Before the trip, my Mother In Law was put on Palliative Care and we were told she would die. I canceled the trip to be there for her and was assured by Viking that "of course, TripMate will totally reimburse you." That was April 2. Today is August 4. They will not answer any calls directly. All calls go thru a Call Center who have told me they know nothing. I wait forever to get thru "due to high volume" and when they do call back, often it is at 6:00 a.m. or 9:00 p.m. And... it is the call center. I called Viking and they will take no responsibility. This after many cruises I have taken with them. Never again. The Insurance Company is a fraud and Viking will not back you up. You lose your money all the way around.

CheapOair sold me a trip policy with these people - they told me if one of our party was unable to travel this company would reimburse me for travel charges. All I needed was a plane ticket reimbursed TEN DAYS before our travel date - and they wouldn't do it. We were unable to get one of the passport documents for one of our travelers, and said, "Sorry, you should have had that together before you booked with us." DO NOT USE THIS COMPANY FOR TRIP INSURANCE.

We had a trip scheduled to Turks and Caicos and were departing on Memorial Day. I woke up with the stomach bug but still ventured to the airport with my children in hopes that I could at least get on the plane and sleep. Once we got to the airport, we checked in. My husband and I both had passport books but we had opted to get passport cards (which require the exact same identification to apply as passport books) for our kids since theirs had both just expired and they were just shy of being 16 where the passport books would last ten years. Unfortunately, we found out at check in that passport cards were not anything but a second form of identification. They weren't even valid for air travel.

This company "MUST" be closed down. After many attempts to resolve our claim we came to the conclusion that The Trip Mate, Inc. located at 9225 Ward Parkway. Ste. 200, Kansas City, MO., is a FRAUDULENT COMPANY. After providing them with everything that they have asked for and many months of sending letters and calling both Trip Mate and Metro Rail Company in Athens, Greece, we have yet to resolve our claim. This has to be "illegal" to allow a company to take advantage of trusting consumers this way. Warning... Warning... Do not use this company or any company that would used or recommend this company as your travel insurance provider. After eleven attempts... I am now reaching out for help. Consumer Affairs I hope that your company will truly investigate and put a stop this fraudulent company that has taken advantage of so many consumers.

Terrible experience. Many phone calls, ridiculously long hold times and my valid claim was denied. The sales process is fraudulent. At the time of purchasing tickets, I told the Expedia agent that I was not yet sure of the date my son would have to report to the Cadet program and was assured that if I bought the insurance and he had to report during the dates of the trip, the cancellation would be covered. It was not covered and after filing a claim (which they don't make easy) and spending over 2 hours on the phone with them today, I was told there is nothing they can do -- that the policy doesn't cover what the Expedia agent promised it would. So I'm out the $86 I paid for the insurance and the $1200 cost of the tickets. This insurance is a SCAM and sold as a NECESSITY. That's fraud and taking advantage of consumers. DO NOT BUY THEIR CRAPPY INSURANCE THAT DOESN'T INSURE ANY REAL LIFE SITUATIONS.

My mom purchased Trip Mate travel insurance for a Globus tour. She is 87 years old and wanted to be covered in case she got sick or had an accident. The first day of the trip she fell and broke her hip. Fortunately, she was traveling with her daughters. One of her daughters stayed with her since it would have been very traumatic to leave her alone in a hospital in a foreign country. It also was necessary to have an advocate there to help with medical decisions while she was taking pain meds due to the injury and surgery. We contacted Trip Mate Insurance several times before finally reaching someone and were told that insurance would not cover expenses for an advocate to stay with her. She should have been able to take care of herself, call the insurance and deal with all of the paperwork on her own despite having had a traumatic injury and surgery as well as all of the complications accompanying it.

I planned a family trip to Cabo San Lucas for Thanksgiving week 2017. Included was my 14 yr old great niece. At the time of applying for passports, I learned that she would need written consent from her mother for my nephew to take her out of the country. Parents are divorced with shared custody and, when planning the trip initially, the mother had no problem giving consent. I provided her with a form with detailed instructions attached but she kept stalling and I had to cancel the trip before cancellation date. I had paid $8,279 in airfare for 7 people. Not wanting to disappoint the family, I booked a cruise instead. The Mexico trip was booked through Pleasant Holidays which also included trip insurance.

I booked a trip through CheapOair, on 4/3/2018. My husband was killed in a construction accident 10 hours after booking. I filed a claim and sent an original death certificate. 70 Days later and after numerous calls (due to high call volume we cannot take your call and we will call back), I was denied the claim. I will be hiring a lawyer to resolve this issue.

After filing a claim in April 25th with their normal processing time 50-60 days I haven't got my refund back. Today is July 17th, I call every two weeks and get nothing but a fake lousy promises. Asia promised for my claim to be next in line and the check to be send next week (that call was made on May 15th). No check! Bunch of liars. Need to give everybody's money back and close their little scam firm.

Worst insurance ever. I bought their travel insurance several times and I never had to use it, finally I got sick and I had to pay for doctors. I sent a claim in April and several times they sent me emails that they would not cover it because it was medical and I had to use my insurance. I am self employed and I do not have insurance. I told them that and still do not want to pay. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!

My parents purchased travel insurance as my mother had been treated for cancer and since then, had worried about getting sick again. 2 weeks before the trip, she developed terrible back pain and was diagnosed with a fracture of her vertebrae. She canceled the trip because she was unable to move due to the fracture and the pain. She then filed a claim with TRIP MATE as their trip cost $7000. We filled out all the paperwork, and her doctors filled out their forms as well. She was denied after a good 2 months of waiting because they said it was a pre-existing condition. It was later determined to be Mets to her spine which caused the fracture. Claim Denied. Unbelievable!

Last September my daughter got a Traumatic Brain Injury and was in a coma for over 2 weeks. We were scheduled to go to Laos to my other daughter's wedding in December. My injured daughter needed long term care and it became clear I would have to miss my daughter's wedding. I'd sent my claim in on Dec. 17th with all supporting medical and air travel documentation. I spent $1,132.96 on the ticket. They sent me an email check today 7/10/2018 for $383.05. This # is random and doesn't correspond to the price of anything. The claims examiner's name is A. **. The customer service woman "Victoria" suggested I send an appeal resubmitting the documentation despite her confirmation that she was looking at it right now and saw the amount being claimed. So this I will do.

My wife and I were planning a trip to Cancun, Mexico in May. Unfortunately, my wife passed away on March 10. I contacted Trip Mate a week after her death and filed a claim. Once I received the death certificate I sent it to the claims rep. Three months and MANY phone calls later, I’ve yet to receive a refund. This company is a complete joke! Do NOT buy travel insurance from this place! You’re better off taking your chances.

My daughter was to travel to Japan with her school for March break. The school Board cancelled the trip due to North Korea and its proximity to Japan. I filed the paperwork the end of November 2017. I finally got my money the end of June 2018. 7 months to get a refund!!! The most inefficient company I have ever dealt with. They kept telling me that there was a computer error and that it closed my claim, not once, but twice!!! Horrible company to deal with!!!

The company Trip Mate is a true customer nightmare, provide false information and the most frustrating experience I ever had with a travel insurance company. It was offer to me via CheapOair as a reliable travel insurance. But three months past the incident I still haven't received my payment. Trip Mate uses strategies such as losing emails and claiming of non-receipt to a secondary email address plus suddenly sending postal communication to delay the process, not pay and drive the customer nuts.

I must say that I wish I had read all of these reviews when booking my trip! I am in the same boat as everyone you see here. I created a Consumer Affairs account just so I can write this review! My husband and I booked a trip to the Atlantis in the Bahamas, it was booked right from the Atlantis website and Trip Mate was offered right there. Having two kids and booking as far in advance as we did, we chose to go with the insurance. We were celebrating 20 years of marriage and our son's impending high school graduation. The week finally arrived for my family of 4 to go on this awaited trip and what happens? A huge snow storm! It was set to arrive the day we were set to leave.

Sent a fax in May for voucher refund with a cover letter indicating sending only 2 pages per instructions given. A month later no correspondence & told when I called that I had not sent all the information. The saga continues with no voucher which is needed by June 25th for final payment for trip in September. Have made numerous calls & latest called back was to happen on June 20th. No callback. Very frustrated.

We paid for the premium Trip Mate insurance recommended by Viking in their travel brochure to protect our investment in a Viking Cruise of the Caribbean in January 2018. We were unable to make the cruise through no fault of our own as we were stranded in Newark due to plane delays and were unable to board the cruise at San Juan, Puerto Rico. We submitted the extensive documentation required to validate the claim and waited 6 months for their final response. They paid only $6000 on a $13,943 claim that was the fully documented price for the cruise and air travel. Trip Mate reimbursement was based on the wholesale room rate of $600/night for 10 nights. What kind of insurance is that! Of course Viking has provided no support at any phase of this fiasco. Save your money and invest in a quality vacation provider - not Viking and certainly never use Trip Mate.

My wife and traveled to Italy with a tour company. We purchased travel insurance from Trip Mate $998.00. When returning home from Italy there was a pilot strike in Paris. We were stuck in Paris for three days. I submitted a travel request online April 19, 2018. On their website the claim shows it was received as of April 19, 2018. I called Trip Mate on June 5, 2018 to check the status of my claim. I was on hold for a long time so I decided to request the automatic call back. I received a callback. I was told that they were behind in processing claims and to call back in two weeks. I called June 18, 2018. Again I was on hold a long time and requested a callback. I received a callback and was told all of my claim was in order but it still could take 2 to 3 more weeks! That will make it almost 3 months! Do not use Trip Mate for travel insurance!

After several months of hard work, we finally received our vouchers from TripMate for a Viking cruise we could not take due to my sister's sudden death. Why Viking are linked with such an organization is beyond me. If we hadn't assiduously called TripMate every day and questioned their every move, we would still be waiting for our FIFTEEN THOUSAND DOLLARS. My advice to anyone working with Viking is (a) book your own travel insurance and (b) make a thorough nuisance of yourself until you get paid. TripMate gave false information to us so many times that we were getting ready to go and sit in their offices in Missouri until the vouchers were produced. Viking were no help whatsoever and said they could do nothing. As it was, the vouchers were 'printed' on May 16 and finally arrived in our mailbox on June 12. Really?

I bought airline tickets and hotel for a trip to Puerto Rico in August 2017 for a travel date of Dec 2017. Got travel insurance in Sept 2017. In Oct 2017 after Hurricane Maria the hotel contacted me and told me they could not honor the reservation because of damage. I put in a claim for the airline tickets. Trip Mate said, the insurance is for 24 hours from travel date. They will not pay the claim. So no insurance. If they know there is a hurricane and you can't go, why sell me the policy in the first place. I don't know if there is a better company but don't use this one. They won't pay.

I was unable to travel due to an illness. I completed all the required documentation and saw my doctor who did the same. It has been 6 weeks since a claim was filed with Trip Mate and they have no information online about my claim!!!

A flight reservation was made, on April 18, through my debit card, in where this travel insurance was also purchased. Paid 236.86 plus 14.95 for the insurance. Canceled on May 2nd, due to her needing emergency room assistance. Sent paperwork. Afterward also sent a court paper that had come in during this time where she would have to attend another court appearance we had not been aware of. All of these things were sent and I called on 05/25/18 to check status. I was told it was still being reviewed. I have called several times since, as I have heard nothing.

It's been 3 months and still I am not able to talk to any of the representatives. Makes me to wait for 30 minutes, then disconnects and informs of a callback. They will do a voice mail, for which when we call back it will loop back to same scenario of waiting 30 minutes and information about callback. Even after submitting all the documentations they are hiding somewhere to avoid refunding. I WILL NEVER EVER GO WITH THESE GUYS IN FUTURE.

Paid Trip Mate Insurance OVER $1,400 for cruise protection plan. Due to unexpected financial responsibilities which will extend over an undetermined period of time, we are not going to do the cruise. Trip Mate will NOT refund any of this payment (even after calling and explaining this problem... Many!!! Times.) Please!!! Find another company for your travel protection...

The flight for my wife and I to the Philippines was cancelled in September 17 due to hurricane Irma. In addition my return flight had to be cancelled as I fell down a flight of stairs and broke two ribs and a collapsed lung and had to rehab prior to returning to the states. Filed initial claim with Trip Mate in September and second in October. It is now June and operators can only say it is under review and they would expedite processing. 9 MONTHS! Unbelievable. When I call I only get excuses... I want my money...I paid for the insurance!

2016 I booked a trip with Vantage Travel and Trip Mate. Due to broken arm had to cancel trip. Vantage Travel returned my money. Tripmate did not. I have tried for 2 years to receive my money no response. Don't answer phones, reply to emails is always working on it, Replies to correspondence is always working on it. I have submitted 2 medical Drs reports and many letters from me simply telling them how easy it is to pay my refund. No response and no money. How come Vantage Travel can refund very quickly and Trip Mate cannot and keeps our money?

My 94 yo Dad wanted to go to Germany on a river cruise with Grand Circle Tours. We booked a year in advance. That year he was ill and then continued to have breathing issues that we were continually going to the Dr for. We cancelled our trip in Nov, prior to the Dec 2 departure. Given his declining health and I was the only caregiver, I did not process the refund request until Feb. I was asked to provide Dr info/form, even tho we were told that you could literally cancel for ANY reason, even if you just change your mind.

When Harvey hit Houston last year, my vehicle was parked at Houston International Airport in a parking garage. All fights were cancelled in and out of Houston. We had reached our final destination in Canada thru Cosmos Tours. My friend, Billie ** and I had started receiving notices of our flights being cancelled. We tried and tried to reach Tripmate to no avail. We found and booked a flight from Seattle to Dallas and had a friend pick us up. Paid for a shuttle to Seattle and everything else involved.

Filed original claim on 1/21/18. Fell & injured my left knee before leaving to head down to the airport for my trip to Costa Rica. This was a travel purchase through Overseas Adventure Travels (OAT). They were of no help at all. Sent ER information regarding my injury on 1/21/18 . On 2/5/18 went to get MRI as suggested by my doctor and it was determined I had a fractured tibia. Numerous communications with the last being from Erick at Trip Mate @ 7:48 PM Pacific time on 5/16/18 indicating he would take care of this & get claim processed and to send MRI results. Obtained & sent to TM on 5/18/18. Today 6/1/18 no additional injury information except additional MRI information sent on 5/18/18 as requested from Eric at Trip Mate showing I had a fractured tibia. Almost as if this was the original injury information. Am now going on 5 months. On Hold with no answer for well over 1 hour.

My trip was the middle of March. There were significant delays that cost me over $1,000 out of pocket on the trip. I had TripMate Travel Insurance. The claim was filed and processed by them April 2. Here I am May 27 and still no check from them. My travel agent has also tried to get the check sent. They are the worst! I will never use them again and will advise my friends who travel to not use them. I have left messages on their voice mail (could not get anyone to answer phone) and have no response from them. I have also emailed and still no response. DO NOT USE THIS COMPANY!!

I would give this no stars... I'm trying to get my insurance money back from this so-called insurance company!! My son was in a coma. Not nothing how long I needed to stay, I took their insurance. I gave them all the documentation, trip cancellation claim forms and doctor's letter. My son die over a week later, after my schedule return flight. THAT was 4 months ago. And now I have been denied. WHAT? Are you kidding me. Why would I have taken this insurance, if couldn't get my money back. Poor consumer service!!!!

I needed medical assistance in a foreign country. I obtained all receipts and the travel coordinator opened the claim while still in the country. All receipts submitted timely. This was March of 2018. You cannot call and speak to a Trip Mate representative as you have to leave your contact info and wait for a return call hours later. Trip Mate confirmed they received all necessary paperwork for the claim and advised me that they are delayed with processing claims due to all the current disasters across the world. They instructed me to check on my claim online. After over 2 months my status has not changed. I called again and waited hours for my return call. Please note, if you miss your ONE time return call you have to call back and request another call back.

We had a flight cancelled by Sun Country Airlines around midnight Friday February 2, 2018 due to mechanical problems/sick crew member. Basically abandoned and got home on my own dime over 24 hours later as no alternative was provided. I had Trip Mate Insurance through Sun Country to cover our expenses for just this situation. This is now the 13th of May and we have never received a dime. I don't believe Trip Mate has even reviewed our claim. Telephone operators cannot do anything. Obviously Trip Mate has problems. I would not be surprised if Trip Mate files bankruptcy and leaves a ton of people holding worthless IOU notes. Trip Mate has no intention of making your problem their problem.

Denied Claim After 5 Months - What a waste of money & time. If you book a cruise thru Windstar, you better plan on going and do not count on purchase of any travel insurance by TripMate to protect your trip. As other review, they dodge, stall, dodge, stall and deny. Paid over $600 for deluxe insurance and due to weather conditions, I was unable to get to the departure port and make the Tahiti cruise. I provided 28 pages of documentation and I have received the runaround. The airline's insurance paid out their part of the shenanigans, but not TripMate. Filed claim with BBB and will continue to proliferate the internet. Shame on Windstar for supporting such an irresponsible insurance carrier.

We: me, my wife and daughter and her significant other were looking forward to seeing Cuba via Viking Cruise Line. We were told by our travel agent that none of the top rated insurance companies would cover trips to Cuba so we ended up with Trip Mate. We had to cancel the trip due to wife’s injury. Since filing the claim, we have gotten every dodge that is possible.

5 years ago, they would pay benefits within a reasonable time frame. Now, I have to parrot the 1 stars that everyone else is giving. I'm thinking they are having financial troubles and would avoid them at all costs. If they do go out of business, you are stuck with no money back on your claim. We are still waiting to be paid on a claim from January of this year. They agreed that our claim was valid and the "check is in the mail". That was two weeks ago. I'm skeptical. The representative is always no help - all they can say is the claim is on the adjuster's desk. The call-back feature is the same as never calling you back. Letters to BBB don't help. Run-don't-walk from this company!

We booked a Viking Cruise in 2017 for a trip that was to take place in August of this year (2018). We were told when we bought this travel insurance that we could Cancel For Any Reason if we did it by at least 121 days out. Well we had to cancel due to one of us having to get unexpected surgery and would now have to cancel our trip. We did so in March. Almost 6 months in advance. We have written Trip Mate and filled out all their paperwork and we have called them numerous times and now they are denying our claim I think because we are Senior Citizens they are taking advantage of us. This is the worst SCAM ever.

Going to be discrete as I would like my information to remain anonymous since I have yet to receive a payment on my claim. I think the confusing thing about dealing with Trip Mate is that you follow their guidelines. It is their policy for cancellation. I didn't write nor did I alter their policy. And with that being said, I am still waiting on payment on my claim! The policy is clear and I fall within their guidelines to cancel my trip. What is the reason for the delay? Did anyone check to see if they have recently been sued or have a judgement against them? Maybe they don't have the money to pay out the amount of claims they are receiving so they make excuses and delay the process (not trying to justify on their behalf).

While on vacation at Couples Negril I became very ill & required medical attention which cost $870.00. When we returned home I completed and sent in the documentation to Trip Mate which they received on March 12 2018. I have called numerous times & am told the same thing that they are taking a long time to process claims. I have also contacted Couples and informed them of the terrible service this company has extended to me. This company is terrible, Do not book insurance thru them!!! Couples has lost a 4-time returning customer as a result of this!!! Today it is 7 weeks since Trip Mate received my paperwork!!!

We filed the claim Dec 7, 2017. Our traveling companions filed their claim after us and received reimbursement in Mar 2018. Our calls to Trip Mate were often disconnected by the system or we could not get information from staff. We finally received reimbursement on Apr 26, 2018, but only with the help of the cruise line agent.

Purchased Trip Mate travel insurance for a trip to Hawaii in Feb 2018 booked through All About Hawaii. There were travel delays related to weather which resulted in additional expenses as well as a lost day. Filed claim, submitted all of the requested document in, which had to be sent through the mail as I was informed by Trip Mate although they say you can file electronically, in actuality you can not. This company manipulates the claim documentation online to misrepresent contact between Trip Mate and the client. Every time I call them, they have never initiated a call to me, they record as though Trip Mate staff initiated the call. The online claim log is falsified to look as though phone contact has been initiated by Trip Mate staff when I have been initiating the calls and waiting in a phone queue and they continue to do so even after I called them out in it.

I purchased travel insurance for an overseas trip (cost in excess of $5000) via Trip Mate. When my mother fell and broke her hip, requiring that I cancel my trip so I could help my mother, I filed all the claim information required (which was pages and pages and required signatures of doctors, codes for surgery, etc.). This was sent in and then I waited... and waited... and waited. I finally contacted the company about 6 wks after the forms were sent in, and was told it was "being processed" but I should get it by early April. Nothing came and no contact from Trip Mate. I just called back (end of April) and was told that the check "should have been issued" but nothing was in the system. Now I'm told the check will be issued "soon." This is ridiculous and really poor customer service. I won't use this company again.

I purchased "Cancel For Any Reason" travel insurance from Trip Mate for a mission trip to Kenya. The trip was cancelled due to Political Unrest by the receiving organization in Kenya. Immediately, I applied sent in my request to get cost of plane ticket back in September 2017. They asked for more receipts, proof on cancellation, etc. which I provided. They took weeks for each transaction to reply. In January they sent a denial letter, using all the information they asked for against me. I appealed, requesting only the 75% reimbursement for the plane ticket. My claim was still denied, even though I purchased the "cancel for any reason" benefit. This company should NOT be allowed to do business with anyone. Do Not Use TripMate Travel Insurance.

Our Experience has been dreadful. We had insurance, as my father-in-law was ill and we needed to travel. The doctors said it should be OK. Sadly he died while we were away and we had to buy emergency tickets back home. The only tickets were business class at a great expense. We sent all the information requested including death certificate and invoices. After 5 months we found a notice "Closed due to lack of Information." NO contact requesting extra information, no response at all. SO we are left with nowhere to go except expressing our deep dissatisfaction with this company. KEEP AWAY. They are not efficient and I would also query how they treat people in difficult circumstances and possibly looking for ways to avoid valid payments.

I planning a great value vacations in April for August and paid in full, so was eligible for Pre-existing Condition status. I have had osteoarthritis in left knee for years but never canceled due to it. In late July, my doctor identified "acute osteoarthritis patella femora" and advised not to travel. Trip Mate would not accept the difference. All paperwork was in in a week and all the delay tactics mentioned by others occurred. After additional letters from my doctor and my filing a complaint with the Missouri Department of Insurance three months ago, I received notice from Trip Mate that they would be paying my claim of $1733.00, almost nine months since filing.

While vacationing in Georgia I cracked my tooth resulting in root canal and had to change my flight back to Montana. I immediately contacted Trip Mate and was told not to worry, "You are covered until you get home" and gave me a claim number. I sent in all my receipts, Delta flight change receipt, etc. Trip Mate denied the claim, now saying, I was not covered, but for only 5 days after my original return date home. Trip Mate just makes this stuff up!!! I called Trip Mate and demanded the recordings of my voice and the Trip Mate employee's voice who told me I would be covered. Trip Mate, of course, cannot find any such recording. They are so incompetent that they tried to say I completed my dental work in Montana!! Boldface lie!!!

Booked a trip with Viking Ocean and had to cancel Jan 26th due to surgery for a trip in April. We cancelled many months prior to trip and received a prompt refund from Viking but have been getting the run around from Trip Mate even though they admit they have all of the information to give us a refund. I had a conference call with Viking and Trip Mate 2 weeks ago at which time they said they would send the money within 5 days. They continually say they will send the refund but have no explanation as to why it is being delayed.

I filed a claim, legitimate and completed by Jan. 24 for a March 22nd trip. Trip Mate Insurance has yet to pay me the money due. Representatives are polite but totally ineffective. This is a scam to keep your money as long as possible. Tripmate was recommended by CheapOair... It figures. HORRENDOUS.

When travelling, I have always purchased trip insurance never expecting to use it. The trip I planned for our birthday in February this year had to be cancelled due to a health emergency. On January 17, 2018, I turned to my insurance provider, Trip Mate, to file a claim to be reimbursed for my travel expenses as soon as I cancelled my trip. I was immediately sent the claim information and all the necessary forms to complete for the claim. I returned all of the necessary forms via download on February 15. I was immediately sent an acknowledgement letter on February 15. I checked the claim status numerous times with no update shown.

I purchased trip insurance for a River Cruise. My partner passed away unexpectedly before we could travel. The insurance was promoted as "covers everything" resulting in trip delay or cancellation. It's been 2 months since I filed my claims. The service is horrible. It took over a week for them to acknowledge they received my paperwork (which was emailed). Every time you call you get the same line "It is taking longer than usual for claims processing. We apologize for the delay." If you hang on line long enough you might get a real person, but most of the time you are put into a call back queue. When you do get to talk to someone, they only say, "It's all pending and we are reviewing." I had 2 claims, one for the trip cancellation of my partner and 1 for the increase in my fare (single supplement) to continue the trip.

Trip Mate is a ripoff. They refuse to pay claims. I have been fighting a claims since Oct. 2017. CONTACT THE DEPARTMENT AND INSURANCE AND MAKE A CLAIM. After I made a claim with the Department of Insurance, Trip Mate PAID... six months later.

After being hijacked on my way to my flight, I missed my flight. Giving all my details to TRIP MATE I am still waiting for payment after 5 months. On inquiries they states that they are busy with a number of clients before me. Can we form a Class Action against them? Any others in the same boat?

I should explain that I had surgery on my foot last August. My trip was for early March. I book the flight in November, as I thought my foot would be better by March, it wasn't. What makes me really angry is that I called Trip Mate before I cancelled my flight (to make sure the issue was covered), they said it was!!! If they had been upfront with me and said it wasn't, I would have gone ahead and gone on the trip. I would have stayed in the hotel room 80% of the time, with only leaving to get food (Hotel did not provide room service). But I am not in a position to toss money to into the wind. This is a horrible company to do business with. Please save yourself the grief. Listen to me, I'm trying to help you. I will keep yacking about this company until I am satisfied I have exposed them for their lies, all $162.00 worth!

Three couples booked a cruise on Viking, and all took the Trip Mate Insurance at the time of the booking (cancel for any reason). One of our traveling party died before the cruise. We have been 5 months now trying to get reimbursed for his portion of the cruise cost, to no avail. As of yesterday they are denying our claim.

They do everything and anything to avoid having to pay a claim. It took two hours to submit my claim online because they require so much information to prove your case. My bags were lost by the airline and I submitted all the documentation I had. I then received an email saying that they needed even more proof and would not reimburse me.

A meeting I had in Washington, DC was rescheduled to another date. I placed insurance on the original ticket. I received a letter from Trip Mate denial the claim. The probability of the events happening listed to approve the claim is extremely low. Trip Mate is a Scam and should be investigated. I want to launch a class action lawsuit against them immediately.

I purchased travel insurance with Trip Mate/World Nomads underwritten by Nationwide Mutual Insurance Company. On December 27, 2017 for a volunteer trip to Ghana which I had planned for January 27, 2018 until Apri 22, 2018. Two days before I was due to leave I started having chest discomfort. I went to my doctor and he said he wanted to run further test to see what was happening with my heart. I called Trip Mate before I cancelled my trip and told them what my doctor had said. They never informed me that if I cancel my trip because I had not commenced my trip that I would not be able to fill a claim. What was I suppose to do? Go on my trip sick not knowing the extent of my illness?

My wife and I planned what we thought would be a great winter getaway to Jamaica. After looking so forward to this trip for weeks, my father had a heart attack and passed. This was hard enough to swallow but priority is family. So lucky I bought insurance, Right? So wrong. I immediately contacted my travel agent. She submitted the paperwork and also sent the death certificate 10 days later. My father passed on Jan 3, 2018. It is now March 28. We are close to 3 month and I have not received a thing. My travel agent has contacted them weekly and gets the same answer: "We will process this claim next week" or "We are going to make this one priority." Three month and the same runaround. Beware, Beware, Beware!!! I feel now I have to go to the next step legally. Should we have to do this?

After some reviews which I wish I had done before I purchased my trip insurance, I totally agree with the review that states "Trip Mate is the absolutely worst company ever in the history of the world." I had left on a business trip to India, but was delayed a day in Boston. During the night my wife calls me to let me know that mom went into the hospital and didn't have long to live. I cancelled my flight and returned home and she did pass the next day.

The reason for my review is: to warn people how terrible, awful, frustrating, unreachable by phone, Trip Mate is. My advice: Don't do it! Bottomline... I got my MONEY 9 months after I submitted my claim... After calling, calling, calling, month after month. I finally called the underwriter, who called TripMate... And PRESTO! I got through to the claims examiner. Who said, and you will laugh, that the check was in the mail. My advice. #1. Fill out their form perfectly. #2.Get substantiated documents from your MD or hospital and enclose with your claim form. #3. Remember, it is their interest to not pay. Don’t give up and good luck.

Our flight was canceled due to bad weather and we had to get a hotel room for 2 nights and buy warmer clothes seeing we were on a warm vacation and coming home to blizzard. It has been over a month since my claim was filed and I too keep getting the same runaround. It should be finalized in a week. I will be calling them weekly to try and get updates. Family members that we traveled with and used a different insurance company have already received their claim money. We are frequent travelers and I will never use this insurance company again.

Very disappointed as the airline made an error with my ticket and booked the wrong days. It was the correct times but they changed the dates by one day and I had insurance to protect me but that is not true. Thanks for taking my money and I will absolutely never ever, did I say ever use them again. If I could I would give them a negative score.

My husband went to his aunt's funeral in Ohio, but on the way back American Airlines delayed the flight for hours because the crew hadn't had sufficient rest and legally couldn't fly for about 5 hours. Of course he missed his connecting flight, but they put him on another plane that should have made it in time for the last leg of the trip on a small commuter plane. That other flight they put him on was delayed for another 3 hours sitting on the tarmac at O'Hare. Of course he missed the final flight and had to purchase a new ticket in order to get home. After waiting for 6 months, we have a letter from TripMate saying that the airline was not completely shut down for 12 hours or more. What?!? We called, they said the claim is closed. If we want to appeal we have to resubmit everything along with a written formal request to re-open it. They should be shut down.

Trip Mate is the absolutely worst company ever in the history of the world. My fiancé died while on vacation and this company treated me like crap and delayed the claim for an year. I submitted the death certificate and receipts and they tied me up in a never ending process. The government should investigate this wicked company.

Trip Mate denied my claim when I cancelled my trip. They sent a letter stating that I didn't meet the requirements of their reimbursement. I had submitted a form signed by my doctor. He stated that it was difficult for me to be able to walk for 30 minutes which is a requirement given me at the time of the booking. I explained all of this to a Trip Mate agent when I called to cancel my trip. The representative stated that I had a "pre-existing" condition.

I purchased a trip in Expedia in September of 2017, and purchased a trip to South Africa departing in January, 2018. In December, I visited a cardiologist who advised me not to travel further and get an angioplasty that revealed blockages and the need for surgery. I canceled my trip with Expedia who immediately canceled and refunded my hotel and land portions once they received the physician’s statement that I should not travel. The airfare portion was covered by TripMate.com. I filed the required paperwork and days then weeks passed. I was not about to wait for months to pass as others did on here.

After waiting 43 days for my ticket to be reimbursed from a canceled ticket, TripMate simply updated their minimal website with a denial of paying 1800 for 2 first class air tickets to United purchased through Fare Buzz.

There is probably a reason they do not participate in ConsumerAffairs certification. We just canceled a trip with Viking Cruises and they unfortunately use TripMate. The process, in our case, due to medical illness that is ongoing, is a 7 plus page process and requires HIPAA information which I do not see that they are certified to handle but if you do not submit an attending physician's statement, they will not process the claim. I have all the hospital admitting and discharge information to prove the claim but not good enough. Sort of stupid on their part, why plan a trip, pay for it, then cancel. I am not making any money on this, in fact, losing money. In the future, I will use my credit card's travel insurance.

We purchased a South America cruise through Star Destinations, and purchased the travel cancellation insurance through Trip-Mate. We were to leave on our trip January 4, 2018. On December 26, 2017, the day after Christmas, my wife suffered a massive heart attack (totally unexpected) and we were unable to go on our trip. I filed the claim that very day, December 26th, and all paperwork was into Trip Mate by January 2, 2018.

Well I'm not glad I'm joining the group of unhappy clients. I don't know how many unhappy customers it takes for some type of legal action to take place. It sure looks like some lawyer or legal service should look into this company. I am like everybody else on this list. Told to check back, being reviewed, "We have your paperwork and now we can't find your claim." Please have someone look into this company. Stop them from selling a service they are not providing. DO NOT BUY if you do see if you can claim it on your taxes as a donation because you will get nothing in return. I hope whoever received my money get what they desire answer to a HIGHER POWER.

Baggage delay provisions in my contract were clear (so I thought). But upon filing my claim and the many follow-ups, which took forever because it was hard to contact them, I was eventually told that there was another provision (not in my contract), that caused them to deny my claim. It became apparent that this company will invent provisions in order not to pay out a claim. With so many complaints against this company, how come no lawyer has yet taken a class-action lawsuit to put them out of business? I'll participate in class action lawsuit.

We have traveled the world for the past 25 years. In that time we have used many trip insurance companies. This past December we were booked on a Grand Circle trip of the European Christmas markets. Trip Mate was the insurance co. In all the 25 years we have had nothing but success with insurance. Not with Trip Mate. We are beginning to believe that this is a sham organization. We filed a claim due illness with doctors information and everything needed. Every time we call we are told that it's been approved however nothing happens. We travel internationally 2-4 times a year. This will be the first and the last time for Trip Mate. Travelers be very careful about this company!

I have been pursuing a reimbursement for a delayed travel (due to weather) for over 6 months. It is only a couple hundred $, but there is no excuse as to why they have not paid the claim yet, as I provided all the necessary documentation. I have read all the other reviews of Trip Mate on this site and no one has had a positive experience with them. I only wish I would have read the reviews before I paid for the insurance! NEVER AGAIN!

Submitted a claim 6 months prior to the departure date complete with doctors' explicit details regarding the reasons for cancellation. Now it is three months prior and I have to call every other week to reach anyone and all they say is they are forwarding the claim. Why bother having trip insurance? They're taking money without reimbursing anything back. I will not travel with any company that uses Trip Mate as their insurance backer.

I purchased a protection plan for my daughters trip to Barranquilla, Colombia. The main reason for taking out the insurance was due to her anxiety and not knowing if she would be able to complete the trip that she so desired to take. The day the trip arrived she was not able to go because her anxiety went into full force panic attack. After completing the requirement for a refund back in August, we just now find out that we were denied reimbursement. The reason they stated because she was not hospitalized. Obviously they do not understand Anxiety and might want to educate their company employees on what anxiety truly is! A hospital stay for 72 hours does not cure anxiety!

Bought insurance in June 2017 Cancelled Sept 2017 for an African Safari costing over $12,000.00. Had to cancel due to my husband wounds and dementia. To date I have nothing. This company seems to be a scam.

In August of 2017 my girlfriend and I booked a fairly costly trip to Spain. For the first time in my life I elected to purchase travel insurance through Tripmate. A week or two before the trip I received terrible news that my 29 year old brother had passed away. Given the tragic circumstances my girlfriend and I cancelled the trip and cancelled prior to the trip departure date. After 4 1/2 months of back and forth transcripts and sending death certificates to these idiots, this disgusting insurance company DENIED our claim for reimbursement. My immediate family member passes away and you deny the claim!?! I have hired professional legal services and will be pursuing legally so these scumbags do not get away with these disgusting immoral acts. These people are the bottom of the bottom and their terrible reviews support this.

I had a dental emergency requiring a root canal in Poland. The trip was stopped for 3 days. Cost of root canal $500. Claim denied after a 6 month period of letters sent back and forth requesting more and more information. The website is useless and simply shows letters and file entries of when letters or information requested. Totally worthless insurance. Don't buy this crap. Excuses for delays was the hurricanes in the USA.

We purchased insurance because we had booked a cruise and then, a week later, discovered that my husband had a small tumor that would require surgery. We purchased insurance in January and our trip was in July so we had lots of time for his recovery but, surgery always has risks. We paid for the full trip 3 days after we purchased our insurance--proof of our optimistic outlook. My husband did not recover as quickly as expected. Moreover, after the surgery his doctors told him he would need 5 months of post-surgical chemo and radiation therapy. This was totally unexpected. So we cancelled the trip in May.

In August of 2017 I developed a bacteria in my blood and was diagnosed with Endocarditis. The bacteria had attacked my aortic valve. On September 1st, 2017 I coded. After CPR was performed on me to get my heart started back, I was put on a ventilator for a week in which time my kidneys failed and had to go on dialysis and a piece of the vegetation from the bacteria broke off and went to my brain causing a stroke. Ultimately, on September 14th, 2017 I had open heart surgery to replace my aortic valve.

Purchased the insurance for the trip to Cuba and I had to cancel because of eye surgery and Dr. said I couldn't travel. He gave me a statement which I submitted with my claim. However, with this policy you are supposed to be able to cancel for any reason and get a full refund. Eventually, they sent me a voucher for the full amount but this was only good for use on a Vantage Tour. I did not want to be locked into Vantage and wanted a cash refund. I had submit a claim to their Appeals Department. Did this on December 20th and still no refund. And, I can't talk to the Appeals Dept. by phone.

My husband & I purchased travel insurance through Trip Mate for our 30th anniversary trip to the Bahamas to arrive Sept. 2017 when Hurricane Irma hit. Our original flight was through Miami which got shut down due to Hurricane Irma so American Airlines had to cancel our flight and rebooked us for a few days later and, based on their flight schedule, we arrived in Miami a little after midnight and our flight out of Miami on to the Bahamas was at 1:15PM so we got a hotel room to get some sleep. We submitted our $180 claim for the hotel and it was denied under Trip Mate's "Delay" provision. They said because we were not delayed longer than 12 hours they were denying our claim. I called them to ask they reconsider and I got the big blow off. I will now appeal and will also be contacting the Missouri Insurance Commissioner and reporting them. I believe our claim should have been handled under the "Interruption" provision.

I purchased travel insurance through Trip Mate. I got the insurance contract where I could cancel for any reason within a certain amount of days before the trip. I had to cancel due to my funds. I filed a claim 11/13/2017. They said it would take a month to get my money back. I have called about 12 times about the status and still to this day they keep claiming that it is processing with the underwriter and there is nothing else that they can do for me. I told them you all are a business and should update me about everything, but they have not. I made all the calls to them.

I made a claim for my cancelled airline ticket the during the last Hurricane disaster. This is the crap you deal with... The process started on 2017/09/13. They say they emailed an echeck which I never received. They have ZERO credibility and it is useless to try to talk to someone by phone to get it resolved. I was told "It's not our process..." Of course it's not because they don't want to deal with answering the phony operation on how they prey upon the unsuspecting public. They want to pay a small portion and make you dispute it through a BS process. It is a SCAM.

We booked a Mediterranean cruise for early March, 2017. As time was short, we purchased the insurance package offered by the cruise line, A425V. Our two suitcases did not arrive with us. One of them caught up with us 4 days later, but the other was eventually declared lost. Although the airline accepted responsibility, they made it clear that we must deal with our travel insurance provider first to initiate the claim process. Sounds pretty reasonable!

I am convinced this company asks everyone for additional information, even if you have sent every last thing requested. A delay tactic. Then they claim that the evaluation of your claim will start all over again. I purchased trip insurance through GLOBAL ALERT. When I had a fall and clinic visit in September on a trip, the claim was then handled by TRIP MATE. Numerous calls, numerous conversations with TRIP MATE! If they use the word "expedite" meaning they move it forward, be wary. I am only requesting that my medical bill be paid. This should be simple!! They have every bit of info that could be needed. Waiting for a supervisor call once again...I think many of us are seeing an unhopeful pattern.

Check received yesterday for the entire airline ticket. Considered paid and closed ;-)

My experience with this insurance was extremely disappointing. I insured a non refundable airline ticket which I needed to cancel due to Resort closure as a result of hurricane damage. When I purchased the insurance I was under the impression that I could recover the ticket price for a covered condition. Not so. I have to take the airline credit to be used within one year. All they paid was cancellation and reissue fee and it took a long time to get that. Subsequent calls and complaints were unsuccessful. I gained nothing by insuring this trip. The cancellation fees would have been covered by the Resort anyway.

Do not use this company. I filed a claim in September and still have not received claim payment. Our flight was canceled due to the Hurricane and we had to drive back to Ft. Myers. I have called over and over and get put on hold, cut off, and just exhausted trying to resolve this issue. I called Viking who recommended this company and am going to report them also to the Federal Trade Commission. Looking at reviews on-line, this is what others have also experienced. Again, do not use this company.

We booked our honeymoon back and July and had to cancel in Sept due to my husband needing surgery asap. I called for a status in Oct, Nov and Dec and I was told THREE times a check was in the mail. However nothing was updated on my account. I followed up right before Christmas and was told nothing has been done on our account since the claim was filed. I explained how 3 people told me 3 separate times I had a check coming in the mail. Ironically when I called and complained in January they denied our claim with no reason whatsoever. This place is a complete fraud and are just taking our money.

My wife and I purchased a travel package from Viking Cruises which consisted of air to and from Cleveland, OH, 8 day river cruise from Amsterdam to Basel, 2 day pre-cruise extension in Amsterdam and travel interruption insurance (Trip Mate). The trip was scheduled to depart on the 24th of July, 2017 and arrive in Amsterdam on the 25th. Due to delayed flights and mechanical problems, Air Canada was not able to get us to Amsterdam until the morning of the 27th. I contacted Viking and Trip Mate during the trip interruption and filed a travel claim when we returned.

I purchased Trip Mate Insurance on a flight from Sun Country. I needed to cancel my trip due to a death. It has been almost 4 months and my experience is the same as everyone else on this site. All my paperwork has been submitted. I have attempted to call them and are placed on hold. I then leave my number and they call back the next morning. They always tell me they have a lot of claims and my claim is being examined. I have come to the realization that the insurance was a waste of money. I am not sure why Sun Country offers it on their booking website but I feel they should be aware of this scam.

The reason for my review is to say ask questions. Something you would assume would be covered may not be. I booked a tour with a group of individuals through Collette Travel. They offered us travel insurance through Trip Mate, Inc. The trip was a Catholic Pilgrimage to places in France and Portugal but also going into Spain. Due to having knee replacement surgery last year my physician advised that if possible purchase an airline ticket with more leg room. On United Airlines this is called Economy Plus. Ironically my knee problem started on another very long flight. As you know it can be difficult getting up and moving around. That extra bit of leg room does help to take the pressure off legs and especially knees.

It seems this company has too many complaints to respond... A week ago I had to cancel a round trip flight due to physical issues. I filed a claim with this company but no answer yet. I'm 30 to 40 minutes waiting on the phone call and then I get disconnected. I checked the online system but nothing is showing there. I have a claim number from a week ago and nobody from this company is responding.

I am reporting Trip Mate to the Federal Trade Commission and I STRONGLY recommend the rest of you dissatisfied customers do the same at https://www.ftc.gov. I booked a trip through Delta Vacations in May of 2017. My husband was diagnosed with cancer and was advised not to travel. When we made our purchase we were offered 2 separate insurance plans. Plan 1 offered a travel voucher for $99 Plan 2 was for a no questions asked refund for $129. Since it was an expensive trip to Italy we purchased the $129.00 per person plan.

Tripmate states they will provide an answer to all claims within 20-30 days. I just noticed the claim denial in the claims online status. I placed my claim Sept 18, 2018. The denial was dated 1/5/2018. I had called numerous times and was told they had a backlog due to fires, flooding and hurricanes. I truly am sorry for those people who were involved in those natural disasters but My Claim and Tripmates written policy is what is important to me. I asked for a claim as the resort we booked for 7 nights had 1. No running water throughout entire resort. 2. No hot water the first night. 3. Leaking water on the room’s floor from shower & toilets. 4. No flushing toilets. There were other issues but this WAS INHABITABLE and we had to leave and stay elsewhere. I don’t understand how Tripmate could deny this claim. So very disappointed and want to take this further but unsure how.

We received travel insurance through our travel agency Brentwood Travel. When our flight was cancelled and could not get rebooked we had to rent a car to drive from Atlanta back to St. Louis following our return from Paris. None of the airlines were rebooking in the hurricane so we decided to drive back. Filed claim. They never provided updates, you can never speak to anyone and when they finally denied the claim four months later, they would never call back to explain why. Useless insurance coverage.

I have travelled the world with many great companies. My husband and I were to take a trip to Canada. As always, I purchased insurance through Globus' insurance company TRIPMATE. My husband was diagnosed with aggressive melanoma and we had to cancel the trip. I reported the immediately after cancelling That was June 24. It is January 3, 2018. I have heard nothing having repeatedly tried to contact them. I have been on hold on the phone seven separate times at a waiting period of at least 40 minutes apiece, and then was disconnected each time. I am owed $2891.17. I doubt we will ever see that money. Please BE AWARE.

This company did not send monies due since over 2 months ago. Trip was canceled due to hurricane in Florida. I have reported them to the BBB and they notified Trip Mate. I have not heard from them and it is impossible to speak to anybody via telephone. I did receive a call from an agent telling me that the check is in the mail. So far my friend and I have not received anything. DO NOT USE THIS COMPANY. They are not trustworthy.

I purchased a vacation at the Atlantis, Paradise Island through the Atlantis which included airfare and Trip Mate Travel Insurance. My check in date was between Hurricanes Irma and Jose. Jose modeling was projecting a direct hit on Nassau, Bahamas. I was advised by Trip Mate that I had to cancel my reservation in order to make a claim. I did so within days of our check-in date. Claim papers were immediately filed with Trip Mate, and was acknowledged having been received. At the time the Atlantis was offering a free rebooking program for uninsured guests, and the airlines were issuing a 100% value credit to be used within a year. Finally, after many phone calls to Trip Mate, and countless on-line status checks, I received a letter December 11th stating that my claim would not be recognized as the hurricane did not hit the resort, and it remained open for business.

Purchased this travel insurance hoping that it would cover me for cancellation and safety purposes but unfortunately it didn't do anything as it promised. Got my trip cancelled and informed them right away, submitted all the forms they requested, took them a month to respond only to deny my claim and didn't get a refund even a single cent from what I paid for. What upsets me more is the response of the agent that there's no need to get back to them neither ways to amend my request as it has already been reviewed. Upon checking, they also have the lowest and unsatisfactory customer review.

We had booked a cruise through Grand Circle Cruise Line and they suggested we purchase trip insurance and the company they suggested was Trip Mate. We purchased the insurance for our $10,000 river cruise. We were to depart Miami Florida September 9th on Lufthansa Airlines however due to Hurricane Irma all flights were cancelled. Pretty cut and dry. We submitted all paperwork required by October and have heard nothing from Trip Mate Insurance. We have initiated several calls, wait time is terrible so they usually call back in about 6 hours. Same old story, processing, waiting for review, will be expedited, etc. We contacted Grand Circle for assistance and were told they cannot help (they need rethink that). Almost 3 months since claim was submitted and no movement. As I submit this I am waiting for a return call from a supervisor.

I planned a trip to climb Mt Rainer last spring. Weeks prior I injured my neck and back from training with a heavy pack. I purchased insurance on August 22 and canceled on September 11. Here is their response. “In order to issue benefits under the plan on the basis of an injury, we must document the injury occurred while your coverage was in effect (I.e. August 23, 2017) and resulting in medical restrictions preventing travel beginning August 20, 2017 (I.e. before the effective date of your coverage). The attending physician’s statement you submitted also indicates you were only seen on September 15, 2017 (I.e. days after your trip was canceled and when your coverage was no longer in effect). Because we do not have documentation substantiating you were examined and treated by a physician at the time you canceled your trip, for an injury that occurred while your coverage was in effect, Trip cancelation are not payable under the plan terms”.

After 10 years of using this company to insure my overseas travel (of which there has been plenty), I filed my first claim. Rejected on a technicality. My first mammogram ever came back with a lump. My dr was able to schedule me in for a biopsy the day before my trip. During my trip the biopsy site became Inflamed. In addition my cat was diagnosed with a terminal illness and I needed to rush home to say goodbye. Because I got the biopsy the day before my coverage started and cats aren’t people, none of my emergency expenses were covered. Zero. While I’m not an idiot and understand a cat isn’t a human, the mental stress of a dying cat and impending cancer results as well as the biopsy site infection sent me home. This is considered a preexisting condition.

I purchased a ticket to go to Vegas this year and purchased insurance through Trip Mate. After the shooting happened in October, I did not feel comfortable traveling at the time, especially a month after the tragic incident happened. Trip Mate denied my claim, after two months of calling them to follow up on my claim. I’m not much of a traveler and I did not want to go to Vegas. My well being and safety meant nothing to this company. The worst customer service aside from my health insurance. You're on hold for 20 mins and automatically put on their call back list. I won’t recommend this insurer to anyone.

My girlfriend and I did a trip to Russia and on the way back the flight got cancelled because the airlines went bankruptcy. I did a claim back in October 2017 and I called several times but I always have to leave a message for them to call me. When they return the call all they say is that they have a lots of claims so there has been some delays and I keep getting the same story over and over again. I think this company is a FRAUD and everyone should report this company to the authorities.

I was ill in August 2017 and had to cancel my flight. I filed a claim in late August, it's December 13th, 2017 and still no payment. I've called 4 or 5 times, they've promised me by the end of the week and that was early November. Every time I call I have to get on the call me back list, and they don't call back until late the following day, even though their website says they answer every call within minutes. I've had the person on the last call promise me to call back the following week with a status and they never did. I think it's a scam, and I'm wondering if they ever pay any claims. I had all necessary documentation to them in September.

I purchased travel insurance thru American Express Travel for a trip to Tahiti. We had travel interruption due to airport Firemen strike that left us stranded on an outer island of French Polynesia. Though the delayed trip was beyond our control I didn't stress about the expense as we had trip insurance. HAHA I have been trying since May 2017 to get reimbursed with no luck. This is a fraudulent insurance company as they never return your calls, long wait time with an automatic hang up and agents who have no answers to any of my questions. What government agency can be called to report this company fined or shut down??

My husband and I took the travel insurance from Trip Mate offered through Vantage for a recent trip, but about 10 days before our departure we had to cancel the trip for medical reasons. We were glad that we had taken the rather expensive trip insurance, but now, more than 2 months after filing our claim, we have yet to receive payment, and in fact, have received no communication from Trip Mate. I just spent yet another extended time on the phone in the hopes of reaching a live person. This has been my experience every time I have tried to contact them. The representative told me that he would "expedite" our claim, and when I tried to check on the exact dollar amount to be sure that our facts and figures agreed, he said that he did not have access to that information! This gives the impression of being a second-rate enterprise that doesn't deliver the service it advertises.

I booked a trip on Windstar for my daughter, myself and my dad. Sadly, my mom fell and ended up in a traumatic brain injury hospital. We cancelled the trip in early August 2017 and completed all the required paperwork. They sent us a request for the Physician's Statement, which I again provided. I tried to call and sat on hold for 45 minutes, and had to go. I've sent multiple emails with no response. I have now emailed the CEO of Trip Mate. Our travel agent typically recommends high-quality trips and services. This was a miss. It's been four months and no payments. They sent another request to my Dad for the Physician Statement, as if he doesn't have enough to deal with. I will work to get reimbursed and have reached out to my travel agent, but not sure she has any leverage with this.

I purchased trip insurance with Trip Mate since I work in emergency management and hurricane season was upcoming. Hurricane Harvey rolled in and I had to cancel my trip to respond to the disaster. I filed a claim with Trip Mate and uploaded all required documentation. 3 months later, my claim is still pending... I have called Trip Mate almost a dozen times (typically waiting 30 minutes on the line before being informed that they would call me back hours later) and they always informed me that an investigator hadn't taken a look at my claim yet. Even after expediting my claim, I still haven't heard an update (as of 12/2)... This is absolutely unacceptable for an 'open and close' claim. I could understand delays if they had issues or questions about my documentation, but to not have assigned someone to the claim is horrible, horrible, service. DO NOT RECOMMEND.

Booked online with a discounted rate airline site, so thought in case of any problems I'd purchase insurance. Travelling from DFW to San Juan, for a family funeral, during hurricane season... And, yes, got hit by Hurricane Irma and followed by Hurricane María hit. The airlines cancelled flights. Funeral was cancelled, so no need for trip, so not rescheduled. Contacted the insurance company to begin claim, and it has been like a JOKE ever since. Companies like this need to be held accountable for their lack of service, a service we all paid for ahead of time. They are worthless. You call to check on the status of your claim after almost an entire month, you sit on hold forever, are given the option to be called back, and when they do call back the agents ALL have had a horrible attitude, like you are at fault for something, like you are bothering them...

My daughter was told she could cancel her trip for any reason if she could not attend the trip. She cancelled 9/6/2017. Today is 11/28/17 and I still have not been able to get anything out of them. I call every week and get the runaround. The travel agent is of no help. I was really hoping that her school, who promoted this, would assist but again nothing. DO NOT USE TRIP MATE!!!

My mother and I were to go on a River Cruise in Europe in September. The weekend I was to fly out, we had a hurricane (IRMA) here in Florida. The airport was shut down and I was unable to get to Denver to pick up my mother and fly to Europe. Viking recommended Trip Mate for the insurance company. We submitted the claim on Sept. 6th and all of the proof and documentation they needed. Still "under review." If we do not re-book within the next few weeks, the cruise will sell out and we will not be able to take the trip. VERY DISAPPOINTED and FRUSTRATED with this company. It has been 3 months. The insurance was approx. $1400 for 2 people (that, in and of itself, is ridiculous to begin with). Wondering if this company is a scam and if anyone gets their money back.

I am in hearty approval of the numerous negative ratings for this insurance company. They are difficult to get on the phone and don't really have any information when you are able to reach them. I have submitted a claim for cancellation reimbursement about two months ago and am still waiting for payment in what should be a very straightforward claim. I think that the various travel companies that deal with this company should be ashamed. Grand Circle you can do better. Better get your insurance from another insurance broker than deal with these people.

I also sent in all my information 2 months ago and have not received my money back. I have e-mailed and called them and have never heard back. This company is a total scam. I bought it through Viking River Cruises. They should not be using this company. I have not received any help from them either.

We purchased a no-cause policy for a National Geographic trip through NatGeo as the recommended insurer. We had to postpone the trip and did so within the three-days required. We applied for a certificate to rebook at a later date. It has been two months now and they still have not gotten around to reviewing the claim. It impossible to get a customer service person on the phone. You have to leave a number and they will maybe call you back the next day. If you happen to not answer (because the call is an anonymous call from Kansas City) you are out of luck. I have now tried working through NatGeo and they don't appear to be able to get through either. This business is a fraud and I am disappointed that a venerable institution like NatGeo is using them as the recommended trip insurer.

We had a paid trip with Vantage Travel and because of my wife having a severe foot problem, which she still has, we canceled in August. Vantage sent us a portion in cancellation and said Travel Mate would send the rest of the paid account. We did all the required paperwork and had her Doctor send a signed review of her case. We have yet to receive the refund despite numerous phone calls. I finally had a lawyer friend make contact and as of yet nearly 5 months later we have not received even a notice of our claim. They seem to be a true money grubbing operation and have not ethics. The same applies to Vantage Travel.

I still am holding out hope that I will actually get my money back for my wife and I. I booked a trip to the Caribbean for our 2 year anniversary back in early spring 2017. We were scheduled to be at a Sandals resort the 2nd week of September 2017 for 10 days. Well, unfortunately the hurricanes put a stop to that. I monitored the entire time, & filed my claim 1 week before departure was even scheduled. With all that being said, I purchased this insurance when I purchased the trip too, knowing it was hurricane season! I filed it all online, made sure to do every step correctly.

Trip Mate has received every document they requested for my claim. Pages and pages of information and now I received a letter requesting “a copy of your revised itinerary along with payment documentation for the return flight”. My original flight was from Belarus to Dominican Republic for one week. What return flight from where to where? I am still in Belarus. I have NOT return to USA! That trip was for vacation. The vacation was CANCELLED because I developed an acute ear infection! They have seen every document proving that. They simply do not want to pay a legitimate claim. They are in the business of collecting premiums, the biggest scam.

My experience with this company is the same as the reviews I have read: paid fee upfront for insurance, trip delayed due to weather which created expenses of lodging, loss of pre-paid travel and meals, etc. Calls to company have extremely long wait times, resulting in promises of immediate action such as "expediting" claim and return call by end of the week. Never happens. Surely someone has begun legal action against this company. Can anyone tell me the home state of the company and the status of any legal action. We should get together to sue for the money which was promised when we purchased the insurance.

I had minor suitcase damage on a trip to Spain/Portugal this past May/June. Filed for reimbursement on June 19th. After numerous calls--that are never answered--and eventual callbacks. After requests for additional information which they already had acknowledged receipt of--I finally actually received a check on August 30th.

School sponsored trip to NYC ended for my son and I due to flu. This is exactly why I purchased insurance through this questionable company - trip was scheduled a year in advance and was taking place at the height of flu season for our area. And as the flu usually does, it hits you out of nowhere and this is what happened to us while we were waiting to board (over 4 hours - another story in review for Explorica Co.)

I too like so many made the mistake and purchased travel insurance from Trip Mate. My flights were cancelled in July and I had to pay for alternative transportation to get me and my wife from Philly to JFK airport or lose my international flight out of JFK altogether. I provided the required documentation to Trip Mate and was denied based on the claims agent's views and not the facts. I have filed a claim with BBB and the State AGs office as their deceptive and fraudulent business practices must be addressed by our legal system because they have been getting away with this for over twenty eight years. Please at all costs save your money and stay away from these con artists!

Wow. These guys really blow. My claim was a clear-cut, SINGLE-line item and they still took 6 months to process it. Their status updates on their website are useless, broken, and completely uninformative (See attached). I'd see no updates and call every month and they'd say, "We're working on it..." and give some excuse. The latest being the hurricanes. Which is lame, because my claim was submitted in May. I finally got my settlement in October. You shouldn't even start with them.

Filed claim in August and it is Oct 26th and we still do not have our refund. It says "reserve posted". Husband needed emergency surgery and all forms completed as requested. No reason for this long of a wait. Had car rental insurance and our timeshare insurance for the villa and all money refunded within 10 days. Like others said, no one answers phone and you have to wait for a call back.

I purchased a celebratory flight with my brother and cousin to travel to Europe. One month after the purchase I had an infection develop that prohibited me from flying for an extended length of time. I followed the process for starting a claim with Trip Mate and provided all the necessary and required documents. Four months later it was determined that Trip Mate felt that I did meet the qualifications for a cash refund and issued a travel voucher despite the fact that I cannot fly (which was listed on the paperwork my doctor filled out).

We filed a travel claim on 3 July 2017. Took until October to process claim. It is October 20, 2017, and still no refund. This is insane and unacceptable. DO NOT use this company for your travel insurance. They NEVER answer the phone. Their automated call service is a cruel joke. The online claim tracking system is screwed up as well. Once claim is "processed" it no longer appears in this system. So, I can't get them on phone and can't see my claim in the online system. They owe me thousands of dollars and clearly don't want to pay it out. I would think the Trip Mate employees would be embarrassed to admit they work for such a crap company.

I submitted a claim with Trip Mate on August 30th this year, and they have yet to process it. This is unacceptable, and there is no way to contact them! They never answer the phone, and call back only to say that they do not have any update of information for me because the claim has not been processed. What kind of company is this? They are either severely understaffed or underfunded or both. Wonder if I will ever hear back from them.