Trip Mate Insurance Reviews

In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filed the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

Purchase insurance elsewhere! Spoke with William today (a so called supervisor). These are the most unprofessional, rude insurance people you will ever work with. Use Allianz. Trip Mate is the WORST insurance company to use.

We have been trying to get TripMate to pay on a claim for a trip that occurred in October. They have been, at best, obstructive. There is never a way to get a person who has updated information when you call or email. The best I can get are call center people who either give me wrong information or treat me rudely. To date, none of the mail (including a check) that they claim to have sent has arrived.

Buyer Beware! We recently planned and purchased a celebratory vacation package to Sandals Montego Bay via Unique Vacations, as well as purchasing their "cancel for any reason" trip insurance through Trip Mate on January 14, 2024. On January 23, 2024, the USA issued an updated Level 3 travel advisory for all of Jamaica, with a specific warning: "Do Not Travel" to Montego Bay, including their all-inclusive resorts, due to increase in violent crimes, armed robberies, sexual assaults and homicides, warning that police, emergency and medical services do not respond effectively, if at all.

Trip Mate refused to refund cost of insurance for a trip we had to cancel for financial reasons. The cruise line refunded the cost of the cruise but Trip Mate denied the claim to refund the cost of insurance. We canceled the trip 11 months in advance. Seems that it should be refunded as we never got any value for the insurance!

This company is a joke. They say it’s “cancel for any reason” insurance until it actually happens then apparently no matter what nothing is really any reason. My daughter was supposed to go on a trip to Egypt and as we all know there is a war going on that is right next door like within arms reach. With all the travel advisories to Egypt and to almost every place on their itinerary I thought the best thing to do would be cancel because my child’s life isn’t worth any trip because anything could happen in the blink of an eye especially so close to a war. I sent them every document and proof it wasn't safe you could think of all for them to deny my claim and appeal. Apparently money is more important to them than lives. Shame on you Trip Mate and Explorica for 1. Not canceling the trip and picking a different destination and 2. For putting money over lives and lying to people to get them to spend money on your fake insurance.

In September 2023 my husband and I book a Viking Cruise on the Douro River with a 4 night pre-cruise extension package in Lisbon, Portugal starting September 9. We booked our flight on United Airlines on September 7 to arrive in Lisbon on September 8. We could get a day's rest before we started our extension. Our United flight leaving Newark airport was canceled due to an "operational issue" stated on the texts we received from United on September 7. We rebooked on United leaving Newark on September 10. We lost two nights of our pre-cruise extension (September 9 and 10) plus an excursion on September 11. We immediately filed a claim upon our return.

This company doesn't offer any insurance if you have to cancel a trip! Do not buy from this company! I had to cancel my daughter's trip which is 3 months away because of mental health issue. We had a therapist send in a form saying this trip would be detrimental to her health if she went on this trip. The insurance company denied our claim because she hasn't been hospitalized for this condition. A total joke! Don't buy insurance from Trip Mate!

I just wish I had read this before buying this insurance, I'm amazed that Viking continues to promote these people. It has been more than a year since I filed this claim - They just won't pay up - and use every trick in the book to deny the claim!

PLEASE DO NOT use this insurance company for your travel insurance! They have an F in BBB! We have been dealing with a claim since July 2023! They have denied our claim that we lost one entire day of our cruise to Iceland because of Air Canada's cancelled flight. Also, they are the insurance company that VIKING cruise line connects you with when you say that you want travel insurance. Viking holds a part of this responsibility. This company has VERY poor reviews so please read them before you buy travel insurance! BUYER BEWARE!!

We purchased Tripmate for a Viking cruise. We were to take to Prague in November, 2023. We canceled a few days before the trip, knowing we had canceled for any reason insurance through Tripmate. Tripmate is not an expensive. We applied for the Viking voucher that was promised on October 30, 2023. I sent our claim package via registered mail, so I know they actually received our package. On November 11, I emailed a copy of the claim package. Our claim shows that it was received on November 11. The insurance requires you to use the voucher within one year of the certificate. After several follow-up, phone calls and daily checking online I received an email on December 16 saying the vouchers will be issued and mailed. I emailed customer service on December 29 I emailed customer service again and was told I would receive a response within 72 hours. On January 4 I called back to customer services.

I’m not certain whether I should complain about Customer Service or Accounting. Our claim was very straightforward. I broke my ankle and we had to cancel our Viking Cruise. We received the 25% Viking refund within 48 hours. After submitting all the paperwork - it took Trip Mate ~30 days to process the claim, approve the other 75% and issue an E-check. This is where the nightmare began. I agree that electronic payment is preferred, but since the claim was for more than $5,000 I had to print the check and "take it to my bank or credit union." Navy Federal Credit Union stated that "they had not accepted E-checks for a long time." I contacted customer service who said that a "stop payment" would need to be processed on the E-check and a hard copy check mailed. Easy enough. That was 10 ten (10) weeks ago, Oct 26th.

I signed up for my first cruise ever on Viking's Iberian Cruise in January 2024. I did not know I could get Allianz or other insurance outside of the Viking Cruise line insurance and I sure will do that if I ever do a cruise again. I paid the $399 for Trip Mate, and they have done nothing to cover my cancelling the cruise. I had some medical issues that flared up immediately after signing up for the cruise. I did get a doctor's note for my condition, and it was still denied. What good is having insurance that does not cover cancellations except to line the pockets of the insurance company? Fortunately I live in WA State and have a great Attorney General and Insurance Commissioner as they are going to hear about this. Trip Mate seems to be nothing more than a greedy business that takes your money and denies your claim on a series of technicalities.

It has been months since my first claim was filed and I have heard nothing since. I've called twice and both people said it's still being reviewed. I fell off of a cliff on vacation resulting in emergency surgery in the country I was vacationing. This is not a small claim. It is for a lot of money and I have provided every single bill I got during the process to be reimbursed for. It's getting a little frustrating how long this is taking. My mother (who went with me on this trip) purchased different travel insurance and they paid her out a month ago. Please someone provide me with contact information of a supervisor or manager that can actually help in getting my claim processed quicker please. I would never recommend this insurance agency to anyone and will be purchasing different insurance in the future.

We booked bedrooms on a train trip. The trip was from Memphis to Chicago to Los Angeles to San Francisco then back to Chicago to Memphis. On the trip back from San Francisco, we were told that we had to get off the train in Salt Lake City or go back to Emeryville, California, because the rails were washed out, therefore our trip was cancelled. (When we booked this, our 49th wedding anniversary trip, we were not given an option but were charged over $400, each to purchase this insurance.) So, because we thought we had no other option, in the middle of the night I found airline tickets to get back home. Also, because my husband is a pastor, we needed to return home on time because of a death in our church family.

We used Trip Mate's “cancel for any reason” within the 45 day cancellation period and the claim was immediately denied without even an email notification of the decision let alone a reason as to how that outcome was decided. I had to log on to my account, checking on the status and then found I had been denied, fantastic communication. Further, their contact number directs you to view the claim online only, without being able to speak with a representative. Very unhappy with this service, will not use again and will make sure I can inform as many individuals as to the quality of their service.

Viking cancelled our cruise to Israel… Viking cancelled our cruise to Israel because of the war. As an alternative we were offered a different itinerary to Europe. That is a breach of contract and was unacceptable. Our claim was denied after telling us how smart we were for buying Trip Mate insurance. We were offered a voucher, which we do not want. The contract states that a terrorist act which occurs in a city where we scheduled to travel is covered. Another breach of contract. We gave them a 1 because -5 was not available. Total scam. Fraud, etc. We will be contacting an attorney. Claim ID **. Date of experience: November 10, 2023

I have had a modest claim pending since April, seven months ago. Airline cancelled my flight and I missed my airport transfer. I submitted on line claim form and Tripmate keeps asking for the same documentation again and again. Then they closed the claim. When I called them they reopened claim, info was provided and I got email requesting more info but not specifying what exactly they wanted. When I call customer support, they say the claim is open and they never requested additional info. When I sent them they email, they said they have no record of such an email being sent! The agent was unable to tell me what info they needed. I have made two requests for someone to call and specify what more they need, no one has called back. Oh, and Tripmate, please don't bother responding to this complaint with your auto-generated response!! No one is that stupid to think you are actually offering any service.

I took our family on a Funjet vacation to Mexico. I bought insurance from Trip Mate for each person. One person wasn’t able to go. We let the resort know as soon as we got there which was the soonest we knew the person wasn’t coming. Because I did not notify the resort or Trip Mate that the person wasn’t going to be there before we set foot on the property, they will not accept our claim. Funjet nor Trip Mate are trustworthy in my opinion, therefore not worth your money.

He was excellent service. Triple aaa insurance. Roadside assistance. He was very helpful and polite. He made sure I was taken care of and provided great customer service for my car towing. It was for 10/31/2023 at 12 pm.

While on a walking tour in Amsterdam, the guide walked us through a construction zone and I tripped over two misaligned steel plates, landing flat on my face. The force of the fall caused my teeth to go through my lower lip causing extensive bleeding and my three piece bridge was broken. I reported this to the Viking representative who supposedly made an extensive report of the accident. I never was given a copy of this report despite numerous requests. I was confined to my room with pain and bleeding and black and blue knees and missed the rest of my trip.

I had filed a claim months ago and was approved and they kept giving me the run around about when I will receive my electronic check. I called this morning to follow up and a supervisor hung up on me. This company needs to be reported and that supervisor because she was rude.

They'll basically take your money and deny your claim on a series of technicalities. They are thieves with nothing to offer you except a sorry explanation as to why they can't help. I'm not going to get into what happened, but I will say my claim was for a $150 plane ticket, and they couldn't cover that. Tripmate, honestly, if you can't covered a ticket THAT cheap, what good is your service? You want me to get a doctors note for my condition, what if I can't afford it? What if I'm immobile? Your service is garage and so you are. I hope you feel terrible about yourselves. Thieves and liars.

I have been battling this company for months. My son missed his flight back from Italy due to delays in train systems. The airline made us buy him another ticket and refused to rebook him like a normal missed flight. I submitted a claim provided proof that I was out more money for another ticket as well as hotel and food after the time he should have already been home. They keep kicking the claim back asking for more information and that he needed documentation from Italy stating the train systems were behind? STUPID! They are avoiding paying at all costs when they know they are liable. I have contacted an attorney.

The claim for my son's interrupted travel has been with claims for 31 days. After day 24, they asked for additional information that was sent to them same day as the request. They are now telling me every time additional information is requested it is going to take an additional 30 business days each time. Every time I call I get the run around with different information depending on who I speak with. This company is a joke and doing everything they can to not pay a very simple claim.

World Nomads through Trip Mate is a horrible company that is designed not to reimburse your travel delays. Warning. Do not use this fake “travel delay” insurance. I had a travel delay because the plane had a mechanical issue. This is 100% the reason why I got travel insurance was for exactly this type of circumstance. I was denied my claim because the reason was not due to weather or a workers' strike. Filing a claim took many hours because their website is a nightmare. Their customer service is nonexistent. There was a long delay in their decision only to be denied what most would consider to be a very basic claim for a completely legitimate reason.

Updated on 09/20/2023: I originally posted a review on 9/11 and Trip Mate responded on 9/14 however I still haven’t received my e-check. TripMate should be expediting this process given the lengthy timeline from when I originally filed my complaint.

Our trip to Bora Bora didn’t happen due to the Air Tahiti Nui strike. Our claim was reported 7/10/23. Documentation was sent on 7/19/23 and 7/25/23. We sent it twice just to be sure it was received. Claim status online indicates “reserve posted”. I have sent two emails, one on 8/18/23 and one on 8/23/23, both of which were ignored, even though we’re supposed to get a response in 72 business hours. I called on 8/25/23. I’m told it is still “under review”. What could they possibly have to review? This was a package deal booked through a travel agent. Pretty simple documentation. I’m told it can take “up to” 30 business days. We’re still waiting for $15k to be reimbursed, while they continue to sit on the money and earn interest.

We purchased insurance for a trip we planned for a year to Greece. This was all based on reviews. My husband got sick and couldn't fly due to his condition, and procedures. With doctors note and all the required paperwork, we filed a claim. We didn't hear back for weeks. Calling and emailing several times with no response. Then we found out Tripmate.com changed their claim system. We had to re-submit all the files and documentation. Once again no response for weeks. Then we receive an email with payment, and nowhere near what we spent. We called several times, and finally talking to customer service, we were told to send an appeal.

My wife and I took out Travel Insurance with Trip Mate Travel Insurance Co through Vantage, for a 20 Day Mediterranean cruise many months before departure in 2022. This trip was several times postponed by Vantage without any real reason given to us. After many months of delays, I got sick and cancelled the cruise and put in a claim with Trip Mate. I filled out several claim forms, because Trip Mate wanted more specific information which I gave them. In the meantime, Vantage filed for bankruptcy and Trip Mate declined to process my claim and also declined to pay me my money which I was insured for. ($25,094.00) They continued to tell me it is in the hands of Vantage; I should contact them. The premium was paid to Trip Mate and we were insured with them and not with Vantage. I believe they had a pretty good scam going on. Collecting the premiums and not paying out the claims.

I am the power of attorney for my cousin, who had a medical issue and was unable to travel. I filed a claim with Trip Mate. This was no small feat, there are many hoops you have to jump through to prove your claim. A doctor wrote a letter explaining his condition that was not accepted because it was not on their company form. Forms were submitted and resubmitted to meet their requirements. Now Vantage Travel has filed for bankruptcy. Trip Mate claims they can't pay the claim because of this. The insurance was bought from Trip Mate. They were paid separately from Vantage. I feel they are just trying to weasel out of their obligation. I intend to take this further. Chuck S.

Updated on 08/11/2023: This company has shortchanged our reimbursement. They say they have resolved the issue but they have not sent the last payment. Even that would not fully reimburse our expense. With no explanation for the difference. Do not use this company.

Tripmate responded in denial after 49 days that they refused to reimburse me due to some reasons which they never explained. I had an international flight and purchased an insurance to cover late flights and luggage safety. My flight in Turkey was late for 3.5 hours which resulted missing my connection flight and my car rental day changed due to the flight delay. DO NOT BUY TRIP MATE INSURANCE!!!

I purchased Trip Mate Travel Insurance with my Viking Cruise. 2 weeks prior to the cruise, my wife broke her shoulder. We had to cancel. I followed the instructions and mailed hard copies of all forms listed on their website to the given address (you had to fill out forms online but then either email them or snail mail them).

What a HORRIBLE COMPANY! If I could give Trip Mate negative 10 stars I'd do it. Submitted a claim on May 24, 2023 for one lost night's hotel in Paris and "T **" is holding up this claim ever since. T ** wants to know exactly why our American Airlines flight was diverted from London to New York when proof of the diversion was initially provided and the diversion caused the lost hotel. So, WHAT DIFFERENCE DOES IT MAKE T **, (AMERICAN AIRLINES CAUSED A LOSS OF ONE NIGHT IN PARIS)?

Updated on 07/13/2023: They responded saying they looked further into my claim and that someone contacted me...That is a lie!...I responded back to them and have not received a response...Bad company...If you travel and use a travel agent...Ask them not to use Trip Mate for your insurance...You will regret it!

We canceled a trip in March 2023 due to our grandson's 14 hour brain surgery. We submitted all documents requested including those asked of the surgeon. We have followed the 'claim status updates' for the past 3 + months and made many phone calls. Today I was told that there are 2 claims pending so neither is being addressed. Never in all of my correspondence did anyone mention there might be duplicate claims. I didn't have any #s but the initial claim number. Now they will 'try' to go back and address the duplication but the clock starts over again. No one takes responsibility and there is no ability to move your complaint up to a higher level to address the problem. I hope Tripmate sees what a poor rating they have!

On our travel back from our flight, we encountered a medical issue and missed our flights, we looked over to Trip Mate in order to receive some sort of compensation after sending all of our requirements regarding that, and they only ended up partial payment to what was initially agreed upon. We filed a dispute for the other partial amount and was denied, we were under the impression that Trip Mate would fulfill their responsibilities by giving the full requested amount.

Trip Mate denied my legitimate trip delay claim because of my inability to get a major international airline to provide the reason for my original flight's cancellation. (I did provide a certificate of cancellation from the airline.) The flight was clearly cancelled! The trip delay caused me to miss an expensive full day of a European cruise. Why have insurance if this is the company's treatment?

Travel to Cabo San Lucas. Flights cancelled 12/23/2022 due to bad weather. Trip Mate only reimbursed 1st day of trip. 6 months later still trying to get the additional 2 days reimbursed because of airline cancellations for bad weather. Communication is lacking to say the least. Paid for insurance for situations like this through Apple Vacations, and unfortunately this is our 1st experience filing a claim. A lot of wasted time on the phone repeating my issue to a rep each time I call. Just looking for 2 days reimbursement for a covered claim that my wife and I had purchased insurance for.

We booked a cruise with Viking to take place in 2020. The cruise was cancelled due to the pandemic and rebooked for 2023. We purchased trip insurance through Trip Mate. On the first night of the cruise my partner had a stroke and subsequently died. Trip Mate denied the claim saying the cruise was purchased with vouchers. (The original booking was purchased with dollars). They denied even my hotel and cab fares to and from the hospital while he was there. I am not sure why we wasted money purchasing insurance from this company.

We purchased Trip Mate through Funjet and had major interruptions with our trip due to the airline canceling our flight and we had significant delays on our flight home. I have been waiting for my full reimbursement of trip expenses since Jan 2023. After many days of waiting and checking status via their website, emails and phone calls, we finally got approved and received a partial payment even though our full claim was approved. Now I’ve been waiting for our remaining amount due and they do not answer emails nor call back when they promise. I was told today that I MIGHT get my check in 21 days but if I don’t I should call back. I do NOT recommend using Trip Mate.

Our VIKING RIVER CRUISE representative (Sloane) strongly advised us to purchase their TRIP MATE Insurance (Switzerland to Amsterdam, July 2022). This so-called travel insurance turned out to be a complete and deceptive FRAUD. We tried over 5 months to thoroughly provide all requirements, answering every questions that TRIP MATE asked. Our responses were met with only more REDUNDANT QUESTIONS and detailed data that even the VIKING STAFF was unable to secure. They continued to stall and repeat the same requirements/questions allowing the "time" for our insurance to run out. DO NOT deal with TRIP MATE; it is severely FRAUDULENT and DECEPTIVE. Shame on VIKING CRUISES for promoting such a SHAM; shame on TRIP MATE for its counterfeit existence.

Two weeks prior to leaving on a cruise that cost $14,000, my wife dislocated a hip and could not go on trip. Booking fully refundable flight thru Cheapoair, the booking page pushes travel insurance saying with Covid better insure the trip. Spent $500 for coverage and when we filed a claim, we were informed they had only covered the flight which was fully refunded. A complete scam.

Wasn't sure about being able to travel so I decided to get insurance for my airfare ticket with TRIP MATE. Instead of getting a refund as promised by this company I got SCAMMED, end up losing even more money!!!

Previous posters have accurately described Trip Mate's egregious attempts to deny legitimate claims by various schemes apparently designed to frustrate travelers who hopefully will "give up" in disgust without being reimbursed. I did not choose Trip Mate which apparently is "default" insurer for Viking (a reputable company). It is a mystery why Viking would continue to partner with Trip Mate knowing how dissatisfied its customers are. If NO STARS could be assigned to rate Trip Mate's performance, that rating would be too generous!!

I purchased Trip Interruption insurance for a vacation overseas in the event that I or a family member caught Covid. Trip Mate’s website says “Trip interruption reimburses your unused travel arrangements if you must interrupt or return home early from your trip.” And that’s exactly how the AAA agent described the coverage.

Tripmate Insurance company made no effort to refund our claim of $29,766.00, claim #**. It was a trip to Antarctica, bucket list trip for our 50th wedding anniversary. We made it as far as Buenos Aires, then came home. There were multiple issues/problems such as Viking scheduling, Viking representatives giving us wrong information to American Airline's poor management.

I purchased through World Nomads who is connected with Trip Mate. I was given inaccurate information on the phone at the airport while deciding whether or not to cancel a trip due to travel issues. I filed a claim based on what they told me and it was denied. I had them pull phone records. Still won’t even respond to my appeals emails. Basically theft. I’ve spoken to 10 different people. Everyone is trained to ** you and they won’t follow up with what they say they will do. Worst experience ever with a company. Total scam.

Our flight was delayed for 24 hours, they didn’t reimburse us a single dime. This travel insurance is a total scam. Claim #** which we filed and called about our Issue never got resolved. What is the purpose of buying the Insurance If we aren't going to get anything from them if it was not our fault? Trip Mate is total scam and DO NOT BUY this Insurance please.

We had to stay in our stateroom on a Viking River Cruise for 7 nights due to my having Covid. Trip Mate requested verification from the hospital in Germany, which we provided. Viking also wrote a letter to Trip Mate telling that the company policy for Covid was to keep the passengers on the ship. We were not able to go on shore excursions or participate in any ship activities due to both my husband and myself needing to quarantine in our room. We understood we had "trip cancellation insurance", but Trip Mate denied it. PLEASE choose a different company for your travels.

We had to cancel a Viking cruise leaving late August because I had a heart attack shortly before departure. We are still trying to get our $15,000 claim resolved over 4 months later. Twice they have asked for more information and while they claim that it takes 30 days to resolve, they have never met their deadline and just say they are very busy. Calls to their customer support are useless! No updated information is given and they refuse (politely) to answer my questions as to why it is taking so long. We are beyond frustrated.

Viking Cruise Lines recommended TripMate insurance for a recent international trip. They supposedly provided coverage for trip interruptions to include late/cancelled/delayed flight interruptions. Their brochure listed reimbursements up to $3,000 for any of these related activities. Our flight to England was late arriving from the states, causing us to miss a connection to Madrid. When trying to reschedule to another Madrid flight I was told that the remaining flights were all booked and that we would have to remain in England that night and would be rebooked on another flight the following day. This caused us to miss a night in Madrid on our Viking extension which was prepaid. TripMate paid a sum total of $399.60 for two days of misery to include a night sleeping in the Heathrow Airport. Avoid this rip-off company at all costs!

Like so many others, my claim due to having to rebook a flight after a connecting flight from a different airline was missed due to a delay... They say that the plane delay does not qualify under the section that says the insurance covers "travel delay". I'm sure many travel insurance companies are doing this now as they would likely be losing their shirts if they were to actually fulfill their contracts and we have no means of recourse without a time-intensive lawsuit and we're just all out of mental capacity after the brutal travel. This is immoral treatment of paying customers to continuously deny legitimate claims that their documents say should be covered.

Bought this insurance based on Viking River Cruises recommendations on Viking's booking system. Was removed from cruise after 2 days. Numerous calls and emails later they still can't do math in Claims Department. Customer service can but since as the customer, I am not allowed to speak with anyone in claims and apparently not able to send an email that actually goes to a person, we have been unable to get this resolved. When you submit anything to claims, you are given a random person to address that one issue so it appears the claims are constantly being handled by someone new who doesn't know how to read a Viking itinerary, bill, credit card statement or even when they can, do math properly. DO NOT USE THIS COMPANY!!!!

I purchased travel insurance for a trip to Italy and France primarily because of concerns with the problems the airline industry was experiencing with flight delays and cancellations, lost luggage and potential CV19 complications. My flights to and from the United States were both cancelled and our luggage was lost, problems that I assumed were core to travel insurance protection. While the actual cost of these cancellations and other problems was close to $3000, the ultimate cash claim payments were a fraction of that. If that was not bad enough, the claims administration experience was equally disappointing. I had to make multiple telephone calls to get answers to my questions, was requested to provide additional supporting detail and was given inaccurate email addresses to submit claim appeals. Never again would I or recommend to others that they use Trip Mate!

July 2022, trip was delayed due to American Airlines fight was delayed which caused us to miss connecting flight. We had to spend night in airport and got to destination later next day morning. Filed claim upon return to home and provided all needed documents within post 30 days of trip. As of today October 28, 2022, NO PAYMENTS OR NOTHING... CLAIM STILL HANGING. They claim Covid is delay. Never again with this company TRIP MATE.

This company is a big scam, I bought the insurance through CheapOair and it was a ticket for almost 2400 dollars so I bought the insurance. Then I had back pain and went to my doctor few days before my flight so I had to cancel, and both of CheapOair and Trip Mate did not refund me anything. Beware these two scammers.

We were required to pay insurance for our daughter's trip abroad and paid several hundreds of dollars. The trip was in June and we started filing info for the losses on the return from the trip. It is now mid September and they have yet to provide anything. Everytime they request something, you are required to turn it in immediately but it resets their "clock" and they give themselves another 30 days. With that tactic, they keep renewing their efforts to do nothing. Do not buy this insurance. I feel twice taken due to the loss during the trip and having paid for this insurance.

DO NOT buy “insurance” from this Company! We purchased a $2000 policy on a $30K trip forced on us by Viking Cruises in January, 2022. My family had a medical emergency and doctors would not allow us to travel and provided all the documentation required. We submitted a claim with this fraudulent company with all the documents requested. They have only communicated that they “assigned a claims examiner”. We have called at least weekly for the last two months and have been told they’re “escalating it” and still have no response. They promise to call back with status and they never do. Trip Mate practices unethical behavior and provides empty promises. This is a fraudulent company and it’s also a significant reflection on Viking Cruises too. There are many travel insurance companies and this is not one. They are a bait and switch operation. DO NOT give this operation your money. You will not get it back until you hire an attorney!

I purchased travel insurance at the time that I booked a Viking cruise for my husband and myself. Because I had confidence in Viking Cruise Line based on previous journeys, I assumed I could have confidence in travel insurance offered by them - that it would be reliable and high quality. So, without looking at reviews online for Trip Mate, the travel insurance endorsed and offered by Viking, I agreed to purchase the insurance through Viking at the time of booking. I paid $1,438 for the insurance. I have now learned through my experience that Trip Mate is anything but high quality and certainly isn't reliable. Viking should be ashamed to be dealing with and directing their guests to such a terrible company. And when looking online, it seems most everyone that has submitted a review has had a similarly frustrating and impossible time dealing with Trip Mate.

We bought Trip Mate travel insurance through our travel agent before going to Anguilla. The insurance cost nearly 500.00 for the two of us and the coverage was "cash back". Our airline delayed our first flight by 4.5 hours so we missed our connection. We had to sleep in Atlanta for 1 evening and find an urgent care to retest us for COVID. Anguilla still had a time sensitive testing requirement and the extra night in the US caused us to need a new test. The island was great.

Do not waste your money on this insurance and make sure you read ALL the fine print that doesn’t pop up when this insurance is offered as “trip insurance”. If you want to cancel WITHIN A DAY OF BOOKING, what a joke, who is that indecisive they want to spend $250 to change their mind in a day? We planned on visiting friends and they lost their job and had to relocate. Not a problem, or so we thought because we purchased the trip insurance that was recommended on the CheapoAir site. Don’t fall for it, unless you have a doctor’s note or death certificate but apparently this is just insurance that is very misleading. Boo CheapoAir for even offering it and shame on you TripMate!

In November 2021 we were to connect to a cruise in Barcelona Spain on Viking Cruises. We connected and had one day on ship and my wife became sick and had to be hospitalized in Barcelona. Due to her illness Viking would not let her resume cruise since we would be at sea quite a few days. Viking did what they could to help us return to states. It is now July 2022 and have not seen any payment from TripMate even after sending many copies of expenses they required. I had illness and trip involved expenses. I had never used a travel insurance before and will never again. You can call and they tell you they will expedite your claims but nothing happens. I have told Viking that Trip Mate is a company that they should be embarrassed to recommend. Save your fee you pay this company and that will be less you will lose on a interrupted trip.

We booked a Trip with Sandals…Sandals recommend Trip Mate insurance….We had to cancel the trip due to the fact that I have Cancer…All the documents were sent to trip mate verifying my Cancer…The documents were sent on May 12….it is now the End of June. I have not received any payment….Sandals should be ashamed of them selfs for recommending Trip Mate….It’s bad enough I have Cancer….to make matters worse…I must have more aggravation….I don’t understand why a big Company like Sandals would use a insurance Company that is not reputable…I am very upset in this matter Sandals does not seem to care..even though they are the Company that recommends Tripmate….Shame on you Sandals..

Returning from 2022 spring break in Cancun with 15+ members of our family. Missed connection in Dallas because customs was overwhelmed with spring breakers and travelers trying to get to South By Southwest in Austin taking place at the same time. Next available flight home was three days later so we rented a van and drove. 12 hours and $2,000+ dollars later, we arrived back home. Filed a claim to recover the addition rental van costs (rental and fuel). After months of waiting, Trip Mate rejected the claim stating the cause didn’t qualify as a reimbursable claim when by their own definition in the contract, it did qualify. Exceptionally poor customer service and communications trying to work through the issue. Don’t waste your time with this product and the people. They are scammers!

Before the pandemic TripMates was super slow but would eventually pay many claims. Since the pandemic they are to be avoided. I've obtained and uploaded 30+ documents in filing my claim. The claim was received several weeks ago and I was told that I'd receive a claim number shortly (haven't received) and that a decision on my claim would be made within 10 days (nothing there either). The people you reach on the phone (after hours on hold) are pleasant and tell you positive things but they are not the claims people. The claims people will string you along for month after month wanting more and more documentation. Don't waste your time and energy with this company that will find a reason to deny every claim.

They will not pay you no matter how reasonable your claim is. If you miss your flight due to an illness it's almost impossible for you to get your payment. They will ask for 1000 + 1 documents from you and find a way to denied your claim.

Booked a flight for Dec 2021 in Onetravel.com and insured it by TRIPMATE TRAVEL PROTECTION PLAN that was offered in the same website. Canceled trip due to Covid positive family member and claimed for refund. Tripmate issued a "e-check" that was not useable in Canada. I took the check to bank and they told me it is "Fraudulent", check did not have issuing party info on it as per bank staff. Contacted Tripmate and they told they are going to issue "paper check" and right away they cancelled the e-check on Dec 12. Since then they are not answering and I have not received the Paper Check.

We were on a trip recently and I've never bought Trip Mate but my agents recommended them as a norm. I went with another company but gave it a try. NEVER AGAIN..In the end I got corporate involved and they helped me but the frustration of sending in documentation over and over again and not telling me they got it...the miscommunication and not being able to connect with management is horrible..In the end though I did get the claim paid but they have to fix the customer service issue.

I was supposed to take a trip to Russia. Russia is now at war with the Ukraine. Trip Mate does not include war as a valid reason to cancel and get a refund. NB: Every review that I have read here has 1 star so not sure why the heading for Trip Mate shows 4 stars.

Went to Cancun Mexico for our wedding and got travel insurance through Trip Mate. We understood that if our trip was delayed by 6hour we would get a full refund. Well, we tested positive for COVID the day before our flight which meant we had to cancel our flights because we could not fly back into the US with a positive result and had to quarantine. We finally had to take an alternate route/flight home. We paid over $6000 for our honeymoon and additional costs for getting quarantined and flights home. We were sent $400 after we provided proof of the positive COVID tests and flight Cancellations. This company does not stand up to what it says. I wouldn’t trust this company to insure my kid's tricycle.

I purchased insurance with Tripmate. I had to have emergency surgery so needless to say, I had to cancel my trip. This process started in September of 2021. I submitted all of the required documentation. It is now February of 2022 and they have still not issued my refund of over $400.00.

Antiqua changed their entry restrictions 8 days prior to our departure and we had to cancel the trip. Since we were within 30 days of arrival, and per Sandals policy, we were only able to get 50% of our money back. Not to worry! We have travel insurance that will reimburse us like they said they would! Like almost everyone else here I found out too late that Trip Mate doesn't refund a claim. They only send you travel vouchers. The "For any reason, at any time" tagline is a sham, and represents misleading marketing tactics at best. At worst it's fraudulent.

I got Trip Mate for free when booking my travel with Beaches Resort in Jamaica. We had a claim and began to process it, the amount of info and very personal information to file the claim was awful. We also purchased Allianz insurance because we have used it in the past and they are so much better and thorough. I would never purchase Trip Mate insurance. I am a bit surprised that they are allowed to ask for the info needed to file a claim.

Contacted Trip Mate who denied our request for a refund even though The Greece border has been closed to tourists. I paid extra money for travel insurance last year just in case this happened and now Trip Mate flat out denied my request! How can they deny a request when the government shut down travel and they are an travel insurance company!

My wife and I scheduled a flight to the Philippine islands. The govt restricted incoming flights, require a 14 day quarantine in a hotel of their choice. Mom in law traveling with us is restricted from leaving the home after quarantine. Only there for two weeks, not worth it. Trip Mate refused refund twice. CheapoAir came through and refunded us. Inflexible, hard to reach, will not refer for future to my family who travels a lot! Thank you CheapoAir!

I’ve been dealing WITH Trip Mate since March 2020. Till February 8th 2021 constant I might add. Anyway good news for you all (I do hope all). I ran into an acquaintance yesterday 2/10/2021. He said call the airline you were booked with. LO AND BEHOLD! I called United. 5 minute call and all was resolved!! You do not need to go through tripmate! The airline can see you never went on the flight and you have a credit with them. I hope this helps! Like I said. Wasted too many days/hours with trip mate. And resolved in 5 minutes. I’d love to know how you make out.

2020, what a year, right? 2020 was the year we found out what everyone was made of. Politicians, people, and companies. My wife and I booked a trip to a Writers Conference in 2020. We booked it when Covid was just starting, but didn't seem like it was going to last through the entire year, and the trip was late in the year that we thought it would be good. So, for the first time, we decided to buy trip insurance. We looked it over, and it seemed like if something went wrong, we could fall on the insurance.

TripMate deserves zero stars. Customer service is absolutely inexistent, they will not refund your money. Coronavirus has exposed its shady scheme. I submitted a claim in March 2020 and it's been 10 months without any response. They have to pay for this.

This is my third time booking a trip with the Trip Mate I am canceling my son's trip because Explorica is not sure if they’re even going to go on the trip on the schedule date. My son has to be at his military training three days after he returns, due to the pandemic I’m not sure if he would have to quarantine when he gets back or if he goes to Spain or France if they will detain the travelers and he might not make it back on time. I purchased the travel cancel for any reason insurance all three times. They are not giving me my full refund because they said it’s not a covered reason. This is cancel for any reason...Somebody need investigate this company because they are tricking travelers into purchasing this fraudulent insurance. Brad Finkle is a the ambassador/CEO.

If there were zero stars that's what I would rate that. We are in the midst of a GLOBAL PANDEMIC. We obviously booked our trip not knowing this would be an issue. We had to cancel since we are not able to meet the quarantine requirements and TripMate is not issuing any refund. Horrible customer service and STEALING money.

My wife and I cancelled a trip in March of 2020 due to Covid risk to our health. (The trip organizer actually cancelled 2 days later.) We filed a claim. They do not answer the phone, so your only source of information is an online claim status system. Nothing happened for months and then the status system said they had sent a request for more information. We finally got it over a month later. Then they decided against us before receiving our information response. Then the online status said they had sent a letter of explanation. Never received until I repeatedly asked them to resend. Now they have denied us again, said they sent a letter of explanation, and almost a month later, we still do not have it.

While traveling oversea two months ago. I subscribed a travel policy insurance with this company. My flight was delayed for two consecutive days leaving the USA.. I finally traveled and went back in the USA.. I contacted them and was asked to submit all details of my delayed trip which I did. After 10 days they wrote to me and asking me to write to the airlines company so they can justify to them why their aircraft didn't travel during the two days. (After numerous emails exchange with the airlines company that I sent to them) they refused to compensate me.

Our first big purchase and investment that we dreamed of for our 15th anniversary vacation. We purchased the vacation insurance with the recommendation of Sandals Resort. Sandals resort I have no quarrel with, they returned all money that was given to them in advance because that’s what a real company does when a consumer doesn’t use a product or wants to return something that isn’t received, or used. $3,500 was spent on airplane tickets that we haven’t received or used in any way because we canceled the trip due to my injury back in March. I haven’t worked since. I have been on crutches and in a cast for three times. I just had surgery at the beginning of September and now I’ll be in cast till the end of September.

I sent in all the info from my electrocardiologist that I needed to have an ablation, my heart was beating 180 beats pr min; dr said I need to have procedure done so I cancelled my trip, sent in all the info and am still waiting for a refund 520.00. This is since Mar 2020. This is how many months that I have been waiting 7 months and I believe this is unacceptable..Why would I encourage anyone to purchase ins if we have to continue to call them and ask where and when I will see my claim processed. I believe that you would also feel that 7 months is a very long time to have this issue resolved.

Only received notice that it will take 30 Calendar days for review and now speaking with their customer service they say due to the pandemic it will take even longer which is very unacceptable. I work for a travel company and we have service during this crisis of having coverage via accounting dept, sales, marketing, customer service, etc. All covered during business hours so for Trip Mate to say they cannot get a Manager or Supervisor to help this is not reasonable. If you are traveling DO NOT get your travel insurance through Trip Mate since it should not take over 30 Calendar days for them to review or contact you with information.

This company does not communicate at all. I tried calling with questions on why they denied giving me a refund for a trip I paid for that was cancelled due to COVID-19 not to mention I paid for the insurance on the trip and there was an auto response telling me to send an email. I tried email customer service and it would not go through. They do not respond in a professional manner nor do they honor their insurance policy. This company along with Cheap Caribbean is a joke and I will not book anything with them ever again!

I purchased Trip Mate's Plan F200B for a trip to the Ukraine through CheapOair. The flight departed on 02/08/2020 and was to return on 05/06/2020. Unfortunately, due to the Pandemic, the return flight was canceled due to the fact that the Ukraine Government stopped all travel. The trains stopped running, and the Airports were closed and shut down except for emergencies and exemptions. We were forced to purchase a new one way return ticket. A claim was filed with Trip Mate for the covered reason of “a government-mandated shutdown of an airport or air traffic control system for reasons other than terrorism or an act of war.” We simply wanted to be reimbursed for the one way return ticket. Not the additional expenses of stay in the Ukraine an additional 7 weeks!

I have been very dissatisfied with my claim experience at Trip Mate travel insurance. They have communicated with me only reluctantly, and have stalled on paying my claim for months now. Every time I contacted Trip Mate by phone I felt that I was getting a runaround and that the agent was just saying what he/she thought would get me off the phone. Yesterday I filed a complaint online with the MO Insurance Commission, and today I received a very polite reply indicating that someone from their office would look into my complaint. Perhaps if we all contact this office, we might see some results. How could it hurt?

Trip Mate Does not communicate with people regarding their travel claim. The claimant has to initiate the communication. Trip Mate does not follow the process they have outlined in their insurance contract relative to timelines and especially with the grievance process. You are not provided with a claims person’s name so have no one specific to connect with. According to BBB of Kansas City, MO Trip Mate claims are ‘on hold’ but no time frame as to when the claims will be processed and no rhyme or reason as to the order in which they are processing them. The reason I was given for being ‘on hold’ is they have too many claims. So does every other travel insurance company yet I have received refunds from 2 other companies for the same trip but for different expenses. Trip Mate is not transparent with their process and how to interact with them.

We book a first-class return trip to San Antonio, Texas in January for a return flight in Sept. 2020. I am a dialysis patient and have been for 3 years which hasn't stopped me from traveling until Covid-19 appeared on the scene. In June we decided the virus wasn't under control in the country at all and I didn't feel safe traveling away from home as should I come down with Covid, it is a death sentence for me. As I am sure it is for a lot of their travelers during this pandemic.

Hi, I purchased this insurance for myself and my son for a Europe trip. He worked himself to the bone to pay for his own trip. The school board cancelled the trip and it clearly met the conditions to be fully refunded per the policy. I knew it would take a little bit and was patient but just recently was pleased to find out that Trip Mate was issuing me the full refunds. They told me the amounts and that the cheques were being cut and would be mailed out. All documentation was received in good order and my file online was in payment. NOW they are saying that the underwriter wants to do the claim and handing it to them. This doesn't smell right. The underwriter is asking for more info. Everything was provided though. It's the same thing that happened with the other Canadian Company. I will update this review next week if they don't give me the cheques as they said they would previously.

My husband and I realized back in April that we would not be able to go on our honeymoon in May. NYC where we lived was shut down during the worst of the pandemic. We had purchased 'cancel for any reason' so regardless that Tripmate does not cover pandemics (ridiculous) we should still be getting 75% of our deposit back.

We booked a 21 day trip through Vantage Worldwide Travel - Aegean Treasures 2020 with both the 3 day pre (Sophia, Bulgaria) and 3 day (Travina, Albania, Kosovo) post trip excursions in January 2019. The trip was scheduled for May 1 to May 21, 2020. The total cost of the trip was $16,490 less a $1,826 travel credit - net cost $14,664.

I purchased insurance through ONE TRAVEL for our air flights to get to our cruise port. 2020 struck and everything shut down, including our cruise, etc. The airlines issued a credit with a time frame and I then attempted to get my money back for the trip insurance. They denied the claim (first without saying anything simply posting on web site that a misc mail was sent - which of course I never received). Once I wrote to them, I received an answer back along with the denial letter...because their clause allows only for 10 days after purchase for you to get your money back, they had to deny (they had copies showing it was not by OUR choice).

I'll keep this short-ish. This is regarding claim #** and claim #**. I've seen TripMate respond to these reviews more than they have actually replied to claims, so maybe something will come out of this. We had to cancel our trip a day before we had to leave in March 2020 as the country we were to visit had closed off its borders and revoked our visas (obviously due to COVID-19). We then submitted all the paperwork and two months later, our claimed was denied due to us never being "sick". They did not even read our claim as that was a very generic response that they obviously sent to everyone....not sure why it took 2 months for that. It could have taken 2 seconds and it was obviously an automatically generated email. We never claimed that we were sick from COVID or had fear of travelling....none of that. We would have gone on our trip if India didn't shut down their borders to the rest of the world.

Purchased TripMate insurance. Was suppose to cover 2200.00 trip to Atlantis Resort. I contracted Covid19. Submitted all required paperwork. Most important was my physician note. I am a health care worker that got sick and had to cancel trip. Was put out of work. Mandatory quarantine. Been almost 5 months. Tripmate tells me they have everything they need. But no payment. I had an attorney review my policy and information I sent. He says it’s a definite coverage. No reason to deny claim. Giving it another month then letting my attorney handle it. I don’t care if I spend more money than the claim is worth. I don’t care about the money. It’s the principle. Tripmate is a crooked dishonest company.

I booked a trip to 7 countries for my son through People to People and they recommended their top insurance for $199.00 with Trip Mate and I was assured I could cancel for any reason up to 3 days prior to the travel date. Being this was my son's first trip abroad by himself and he has anxiety and ADHD issues I thought the insurance was a smart move! What a load of garbage! I was told I would receive up to 75% of my trip expense if I had to cancel. Trip was to leave July 2nd 2020, I cancelled the trip March 27th due to People to People stating they will change the route/countries as they see fit to go around the Covid-19 countries??? This was not the trip my son anticipated so I cancelled in plenty of time and submitted my claim.

These guys are not what they claim. Their policy language is very nuanced and they do all they can to deny any claim related to Covid 19 and trip interruption. They are a scam. They do not offer "cancel for any reason" insurance as they advertise.

I bought flight tickets with CheapOair and added TripMate protection. You can't claim a refund for a government mandated shutdown of airports because COVID is not deemed as a natural disaster.

We had an international trip to the UK planned for June - July 2020 as graduation gifts to our children. Aer Lingus cancelled our flights and said we had to reschedule by the end of December, 2020 which we could not do. Then the UK in early June 2020 put a 14 day quarantine on anyone entering the country which would have meant our entire vacation would be spent in quarantine. Then the UK banned US travelers entirely from entering the country. Despite this, TripMate Travel Insurance denied our claim for reimbursement of our trip expenses inferring our decision made to cancel was "in light of the threat presented by the Coronavirus". We literally were not allowed to enter the country and had our flight cancelled and TripMate said our claim was not covered.

I purchased travel insurance with Trip Mate; "Cancel for any reason". Due to COVID 19, I had to cancel my trip to Punta Cana. I filed my claim and was denied. My claim is not covered under the Trip cancellation provision of my plan. (???) Then why state "cancel for any reason."

We purchased two airline tickets to Melbourne, Australia from San Diego, CA from Qantas Airlines in December 2019. The trip dates were from May 19, 2020 to May 26, 2020. The cost of our "CANCEL FOR ANY REASON" insurance from Qantas Trip Protection (AKA Trip Mate, Kansas City, MO). On March 24, 2020 Qantas Airlines notified us that the flights were canceled due to COVID 19. We submitted a claim to Trip Mate immediately and over 90-days later still have not gotten our refund. Our story is the same as other reviewers here, they delay, don't answer the phone, lose your materials, are rude on the phone, and more.

I purchased travel insurance through Trip Mate and had to cancel the trip due to illness back in February. I have provided every piece of documentation they requested. They accepted all the paperwork and said they have everything they need but still have never sent me a refund. I've called over 10 times, emailed 17 times and still nothing. You will never be connected to the claims adjuster and the entire process feels like a total scam! Their excuse after 5 months is that they are overwhelmed with claims. If the federal and state governments can get caught up during a pandemic I do not understand why an insurance company isn't doing their work and ripping people off and taking advantage of the situation.

We paid insurance fee via CheapOair for our trip on 7/4/2020 to Calgary. Due to COVID19 pandemic, the Calgary event was cancelled. The Hotel reservation was also cancelled. We don't have any reason to go anymore. Made the claim, waited extremely a long time, denied our claim, even no informing customer. Compared to AIG insurance company, we cancelled another trip and got the money back more than one month ago. Even worse, the CheapOair charged cancellation fee of $70. Buying a protection plan to get a damage.

Purchased travel insurance for a trip to see family in London which was cancelled due to Covid. It took Trip Mate three months to process my claim and ultimately deny it. I don’t understand how this can possibly be denied. I’ve looked around online and to say this company has a bad reputation would be a gross understatement, these clowns average one star reviews just about everywhere. Stay away from them, as far as I can see this is a scam.

My husband and I arranged a tour to Machu Picchu and the Galapagos Islands with Vantage Travel and bought travel insurance through Trip Mate. The total cost was $19,047, which included $2000 of insurance. Our trip was scheduled to depart on April 12, 2019. Two weeks prior To departure My husband’s doctor advised him to cancel because of a heart condition, stating elevations above 5,000 feet could endanger his health.

Denied, They say Covid-19 is not a valid situation! I did not cancel this trip, Resort and air flights cancelled!!! Total BS. Disgusted they can get away with this. Had to wait online for 45 minutes. No email was sent for a reason, I had to call to get that in writing.

I bought an inclusive trip with Smartours and purchased the insurance through Tripmate. Not only was the tour company a nightmare and NON responsive because of COVID, the trip was obviously canceled to my destination to China. Tripmate DENIED my claim with an electronic response that depicted a SPAM email. The moral of the story is the tour company stated the trip was non-refundable and the insurance states, "I chose to cancel my trip!" Good luck attempting to get anyone on the phone either!

I purchased the F200B Plan March 9 for a flight in April. The plan specified that it would cover government shut down of airport due to reasons other than war or act of terrorism. Quote: (h. a government-mandated shutdown of an airport or air traffic control system for reasons other than terrorism or an act of war;). I filed the claim in late March once the flight was cancelled due to Covid-19. I was denied because they stated that there was nothing in their plan that included a provision for such a situation. They conveniently had omitted part of the plan that I quoted above. I appealed the claim and there is no record in my status of the appeal, but I did receive an email confirmation of the appeal. If there is a class-action lawsuit as a result of their cheating this many people out of their money, I would certainly join in the fight. Don't purchase a plan from them!

I bought travel insurance and paid 65$ for it. They denied my claim last week and did not even bothered informing me about the decision. I went online to check the status of the claim today and there is no reason given for the decision.

After three and a half months, my claim was denied by Trip Mate for cancelling my trip with Viking. I have never in 58 years of married life had a company that was so difficult to deal with. On May 12th I received a call from one of their adjustors and was told they had everything they needed to settle the claim. A month later, I found out on the internet "claim status" that the resolution amounted to a "Travel Certificate" and it was already printed. Viking sold us the policy but never once said that should we have to use Trip Mate that they may not refund our money but would instead give us a voucher for a future trip.

I have been requesting a paper check since February 2020 and calling Trip Mate customer service for 6 months and still no paper check. All I got are false promises and runaround. Every time I called Trip Mate, they will say you will received the check after 7 days, the check never came! Trip Mate is the worst company, plainly for profit and zero customer care. Start looking at their competitors if you need travel Insurance.

I booked a trip to Mexico through Cheap Caribbean for the end of March 2020 before the COVID19 pandemic started. I bought the travel insurance through Trip Mate. The airlines cancelled my flight, the resort shut down because of covid19 and Mexico closed their borders so I was unable to travel even if I wanted to. I filed my claim with trip mate to be reimbursed for the travel expenses because this is what cheapcarribean had instructed me to do. Trip Mate finally got back to me with a denied claim. They are saying the trip would have been covered if it was a natural disaster but since it was a pandemic it is not covered. My state had a travel ban and also a stay at home order in place as well as a state of emergency. This company will take your money without any regards to cover you if something happens. Don’t waste your money on this scam of a company. I wish I could give them zero stars because even one is too many.

We booked travel with insurance expecting the protections that come along with it as stated in their terms including quarantine. Due to the COVID 19 pandemic, international travel was banned and stay at home orders were in place. We were advised by cheap Caribbean to cancel our trip and file a claim with Trip Mate who held the policy. After months of waiting, we were denied our claim - even though quarantine is stated in their policy. We are out nearly $2,000, and wish to seek a class action lawsuit. Even when I did get through to customer service after an hour of wait time, they couldn't transfer me to a supervisor who could help because the person I was speaking to was quarantined and not in the office! If your employees aren't allowed to be in the office, why would you expect your customers to travel.

On March 2,2020 I booked a vacation to Jamaica for my husband and I. I also purchased trip insurance to cover ANY CANCELLATION. I filed my claim on March 27, 2020. I filled it out saying canceling because of Coronavirus.... Fast forward to June 10, 2020 I finally received my echeck ONLY TO FIND OUT I ONLY GET 75% of my refund... Because though I had the cancellation insurance (which was 200$ added on to my total trip payment) you only receive 100% of your refund if sickness/death/ & something else.. So since I couldn’t leave the COUNTRY BECAUSE OF CORONAVIRUS I'M OUT OF 450$ (200$ for trip cancellation fee which is fine because I knew that) but the other 250$ I’m out of because???? This place is a SCAM!!!!

This company is the antithesis of anything you would ever want to involve yourself with as a consumer. The amount of time that I wasted jumping through hoops for them is comical. I wish I could go back in time and tell the past me that everything I was doing was just pissing in the wind. My issues with this company are innumerable. They lie about the “service” they provide. They are impossible to get a hold of by any other way than e-mail. They will often respond with canned answers that were just copy and pasted from a script but in the end, after all the e-mails and completed placebo paperwork, they are just a company of smug frauds. I will let everyone I come in contact with know about Trip Mate. I will review the company on every possible web-site and forum and I pray to all the gods that they are the defendant in a class action lawsuit. I sincerely hope that the CEO of this company, Brad Finkle, knows that he is a shill and that Trip Mate is trash.

Trip Mate also denied my claim for a cancellation due to COVID 19. I plan on contacting the state attorney generals office and reporting them for fraudulent business practices. Their guidelines say that they will reimburse for quarantine, wonder what they think this pandemic is all about??!!

I paid a couple hundred dollars for travel insurance on a $2000 trip to the Bahamas. My hotel decided to shut down due to the coronavirus pandemic. I submitted a request for Tripmate to refund my trip. They denied it stating that I could not get a refund because I myself was not sick and quarantined, and they also stated that they do not cover you if your hotel closes during the dates of your vacation. Even though there is a stipulation that they cover quarantines (The entire country, mine and the Bahamas, were in quarantine!), they refused to refund me. I think this is totally outrageous, bogus, unprofessional, and a scam. The hotel closing was completely out of my control. I will tell every single person I know to never ever buy Tripmate insurance because it’s a scam And a waste of money. You are better off Forgoing insurance and negotiating Directly with the hotel for your refund.

We purchase Trip Mate travel insurance for spring break flights to Colombia. Less than two weeks before the trip our child was exposed to COVID19 at his school and we were instructed to self-quarantine. Days later Colombia closed their borders to non-citizens. We submitted the claim via us mail to refund our flights and was told they never received them. Then we reproduced everything again, waited another month. Today we received a denial letter! This company is running a scam.

WARNING - DO NOT BUY INTO THIS TRAVEL INSURANCE. I bought travel insurance for a trip to Australia because I was travelling with expensive surfboards that I care deeply about. Unfortunately, on my way there my board was completely destroyed by the airline. I submitted my claim immediately. Their "we try to answer within 30 days" statement is BS. They take 30 days+ to answer every single email. I tried calling them a number of times and after 30 minutes, I'm hung up on automatically because their phone systems don't allow you to input phone number for call back or any other alternative.

I travel extensively. I have had to use travel insurance a few times for some blips. I normally use Travel Guard and have always had a satisfactory, timely and efficient resolution to the issue. The first week of February, against my better judgement, I used Trip Mate, Inc to cover a trip to Aruba. My flight was diverted from Atlanta and then back to Atlanta. Delta would not be able to get my to my destination for three more days. I asked to be put on a different carrier. At 11 am I was switched from Delta to United at 11 pm that evening. I was not charged for the flight change or that remedial flight. I got a day room at Motel 8 that included transportation.

I do not recommend Trip Mate Insurance. I submitted my claim #** on March 2, 2020 along with all the required documentation and have not heard back from them, even though they try to process claims in 30 days. Trip Mate, it has been 90 days and even a note saying you are busy might be appreciated. Twice I waited on the telephone for 27 minutes and then was cut off. Once when I did get through, they said they would prioritize my claim since it was much greater than 30 days and would get back to me in three days. Well that was three weeks and one email ago and I still haven't heard back. I suggest clients with similar claims complain to the Kansas Insurance Department, even if they can't help, maybe they can close Trip Mate down or fine them.

Critical: Professionalism, Quality, Responsiveness, Value. Don't bother buying the insurance - you won't be reimbursed! We bought the flight insurance to receive a refund in regard to health issues from Cheapo Air and Trip Mate, Inc. We had to cancel because my husband's surgery is happening right in the middle of the trip. We submitted our required physician paperwork and it has been 3 months and we haven't received the refund for our trip. Our trip is cancelled through Cheapo Air but Trip Mate is waiting for a response from them. When I call to ask about the required paperwork. Trip Mate then says there is nothing I can do to help the situation and receive my refund. I suggest stay away from Cheapo Air and Trip Mate, Inc. This trip was a once in a lifetime trip for me.

My trip to Aruba with my wife was cancelled by Cheap Caribbean due to cover-19. I paid Trip Mate for travel insurance. I submitted ALL paperwork months ago and have yet to hear anything except wait 7-10 days more, then 3-5 days more. This is insane. No one on the phone will help you. They only say it is being processed. The longer they hold our money, the more they are making off of it. Typical insurance company which takes your money gladly but when it comes time to hold up their part of the contract, you're screwed. Will never book with a company which uses trip mate as their insurer.

I booked a trip with Sandles Resort and the company suggests that you get the Trip Mate Insurance in case anything goes wrong. Well Cov-19 went wrong! Sandles refunded me the money but advised that I had to use Trip Mate to be refunded for the $1500 airline tickets. After almost 3 months TripMate decline to pay anything because I took “Precautionary Measures”. No person will answer the phones or faxes if they work. I never complain and signed up just for this company, shame on them!!!

Planned a trip for me and my wife to Hawaii in April 2020. We were ordered to "Shelter In Place' on March 19, 2020. The state of Hawaii ordered a quarantine of the island at the beginning of April. We tried to get a refund of the charges associated with the cancellation of our flight, but were denied. The cancellation of our trip was in no way our fault, but this company used the pandemic as a way to deny our claim. Never use this company. They will not pay any claim.

I booked a trip in mid-2019 for a wedding in March 2020. Once the Covid pandemic came around, the airline cancelled my flight. And the resort closed...they completely shut down. I filed my claim with Trip Mate because there was no way to take the trip. Again, the airlines cancelled my flight. And the resort completely closed down. Trip Mate says that this is NOT covered and would not honor a full refund. How is this not covered. Even if I wanted to take my trip, I couldn't. I've called a number of time...never an answer. I've emailed a number of time...never a reply. Just a mailed letter saying not covered and that I can take it up with the Better Business Bureau if I wanted to. DO NOT BUY THIS POS COVERAGE. IT'S A SCAM. THE COMPANY SHOULD BE SHUT DOWN.

This is literally the worst service I’ve ever experienced. I’ve been given the runaround since January. I provided all necessary documentation (receipt of payment for alternate flight and written proof from airline of delay) and my information still hasn’t been inputted into their system nor have I received a refund. It’s been five months. I’ve contacted Trip Mate via email four times and still nothing has been done. My situation has nothing to do with the Coronavirus either. My Claim # is **.

Purchased a trip on Avalon Riverways down the Danube for June 2020 including an Travel Plus policy with Trip Mate which included a cancel for anything clause. According to my Travel Protection Plus a cash refund will be given for specific reasons which included closure of the airport. According to the website (absolutely no communication from the company) my claim was denied and a travel certificate printed. Have absolutely no idea what the travel certificate involves, but I don't want it. Sent a letter to the CEO and VP Client Relations no response. When a I printed out my insurance policy there was a 5 pages document concerning a grievance system with United States Insurance Company. Attempting to track down this US Insurance company is impossible. These people are scam artists and thieves. Stay away at all costs.

Updated on 07/11/2020: Finally, after 4 months of frustration, perpetual on hold phone calls, and the few times a human answered the phone getting no explanations about delays in payment and refusal to let me speak to anyone in their claims area, we did receive checks in payment of our claim on our ‘Cancel for any reason’ policy. Never again! I’m surprised that Viking River Cruises recommended and sold a product from this company. (See my earlier review 5/21/20 for more detail.)

Booked a trip prior to the Covid19 pandemic, paid for this so called insurance they sent me back a canned response letter saying it was not covered. Waste of time filling out their forms, scanning and sending back to them. DO NOT WASTE YOUR MONEY ON TRIP INSURANCE FROM THIS OUTFIT.

Due to the current health pandemic, travel for our wedding was cancelled. Sandals Resort refunded our room deposits but the insurance that was part of our reservation has been refused to be returned. The company that Sandals chooses to work with is Trip Mate. From the day our plans were cancelled we tried to reach out to Trip Mate, after waiting for 2 days we finally received a call back from a representative who works for Trip Mate. After providing the information requested for all 10 of our reservations (Travelers names, Policy Number, Dates of Travel and Date Travel insurance was purchased) I was told we would hear back within 2-3 weeks, that never happened. I tried to reach out to them via phone to no response, I reached out via email to no reply, finally I tried reaching them on Facebook Messenger and the only response I was given was they were trying to get a response from their Customer Service team.

Do NOT buy travel Insurance from Trip Mate or through CheapOair either. I am left with such disgust dealing with them both. I am a senior citizen stuck in Canada with health issues. My flight got cancelled because of COVID. Many airlines cancelled flights as transit cities closed their borders. Like me, there are many people also caught in this global mess. I am disgusted and shocked by Tripmate's non-interest.

I paid $919 to purchase Trip Mate insurance through Viking. Due to the worldwide pandemic, I cancelled my river cruise. The company is refusing to refund my money. In my past, Consumer Affairs complaint, the vendor sent a response with a email address stating they want to discuss my situation in private. This is code for denying a request. Please note, on the five star rating reviews, the vendor's response is documented online.

Good Morning - I cannot get through to your company via the phone. You don't call people back when I was able to leave a message. You can no longer leave a message. Your automated system hangs up on you after being on hold for 25-30 minutes. You don't post all calls or updates to your website for claim status. I have asked to speak to a supervisor over a week ago and no response. And now my claim has been denied with no explanation.

I find your “Yes We Care” logo disingenuous. How could a caring company encourage airline travel for a trip that included 4 different flights on March 27th? There is no doubt that a strain of this virus has been in the United States since at least December of 2019. I am a registered nurse and had a rash of patients with respiratory issues and low grade fever during this time. All tested negative for flu and pneumonia. That is why it is called COVID 19. Do you think I would be a “caring” healthcare worker if I exposed myself to four planes full of people in late March? You may keep my airfare. I give it gladly. If you really care, I would like a return of my insurance fee.

Updated on 5/18/2020: Claim **, started Feb 18th '20. Documents asked for have been sent numerous times.

I bought this insurance for my flight to Asia and I had to cancel it due to COVID-19. I filed a claim online and have been waiting in vain! What a fraudulent ripoff company that should never be in business.

My family and I were scheduled to travel to Aruba for an all inclusive vacation booked through Cheap Caribbean. I always purchase insurance and this was no exception. I didn’t realize this insurance company would be so difficult to deal with. I spent approx $200 pp for the insurance and had the "cancel for any reason" insurance.

I took ill on a trip to France and was forced to stay an additional two weeks. My expenses weresupposed to be covered by my insurance company. I implied with all the rules and regulation set out by the company’s advisor and filed a claim immediately upon return. It has been six months now and: I have experienced the same problems that the rest of the reviewers experienced. Difficulty in reaching someone to talk to. Request for info already provided. Changing claim numbers without notification. 6 months since claim filed and still no progress. Customer service people are ill prepared.

I purchased travel insurance for a trip to Europe on March 14, 2020. Obviously I could not go because of the Virus and I filed a claim immediately.. I sent it electronically the day after I could not travel, they claimed they never received it so I mailed my claim overnight which they are playing games and not signing for it. When you call them they just shine you on.... I am feeling swindled and ripped off. I will never do business with them again.

My husband and I booked a trip through Cheap Caribbean for the month of April and purchased the travel insurance. Due to COVID19 we had to cancel our trip since all international flights are being cancelled thus there is no possible way for us to go on our trip. We filled our claim through Trip Mate and could never talk to anyone over the phone. They had day long wait times and when placing my number on a call back list numerous times I did not receive a call back until 5 weeks later. The representative on the phone was extremely rude and provided us with no information and said she couldn't find any of our paperwork on file then hung up on us. 6 weeks after that we got an email-electronic check one for me and one for my husband for less than 50% of what we had paid for a trip that could not have possibly happened.

I booked a family trip to Russia this May through a travel agency, and I insured the trip with World Nomads, which works the claims via Trip Mate. Due to the COVID-19 pandemic we had to cancel the trip (departure date was May 13). The travel agency reimbursed me most of the money, except the deposit and the flights, as the airline is still trying to decide if they will reimburse the money or not.

We purchased a trip on CheapCarribean.com and purchased the TRIP MATE insurance. Due to reasons we were not able to take the trip. We filed the appropriate paperwork in Feb with TRIP MATE for refund and have not received anything yet and it's May. We called Trip Mate and left several messages and keep being told a sup will call and no one has called yet. The last representative couldn't tell me the supervisor's name that was supposed to be calling me back. I asked him why he could put the, on the phone and her reported he's home. This has been going on since March. This is poor customer service. Do not purchase TRIP MATE insurance, it's a scam.

I bought travel insurance for my daughter's senior trip and they have denied my claim even though we were quarantined, flights were canceled and we had a stay at home policy. Do the right thing and stop not picking words.

I have been getting the runaround from Tripmate since December. It's been one lie after another from every rep I have talked to. Something told me after my runaround episode with them yesterday to check the reviews and it's just what I thought that I wo6 find. Everyone has been getting the same type Treatment. I told each rep on my last to calls that I think that the company is Fake and Bogus and now I know that I am RIGHT. Something has to be done about this FRAUDULENT COMPANY SO CALLED TRIPMATE????

In July of 2019, my wife and I purchased a trip to London, Paris and Rome from Great Value Travel. We purchased travel insurance from Trip Mate at that time. We were to leave March 10, 2020 and return March 20, 2020. On Feb.5, 2020 we filed a claim to cancel our trip and get at least some of our money back. I filled out 34 claim form pages and spent $20.00 to FEDEX them to Trip Mate.

Cheap Carribean does not tell you that when you purchase their insurance it is not 100% coverage for any reason. Our Plans were changed because of COVID and Trip Mate will only refund you 75% of your trip... It's not my fault we couldn't leave the country!