Travelocity Reviews

My wife and I made the decision to cancel our trip. Our two young daughters, who were to travel with us, had pre-existing medical conditions that could have been complicated by a swine flu exposure and a quarantine preventing re-entry to the U.S.

I contacted Travelocity Customer Service by phone, requesting to cancel. Travelocity was unable to contact Mexicana and suggested that I try to contact them directly. For ten days, I tried to call Mexicana using every telephone number I could find. The recorded "All circuits are busy" message was the only response I could get. Finally, I was able to make contact, only to be told that I could not cancel my reservation, only my agent Travelocity could. The Mexicana customer service agent was rather brusque and could only repeat the same answer to each question I posed. When I asked to speak with a supervisor, I was told that none was available ever!

Frustrated after speaking with Mexicana, I contacted the insurance carrier, Berkely Care (owned by Travelocity and underwritten by AIG) to file a claim and retrieve the cost of my tickets. After explaining the situation with the insurance company, I was immediately told that my claim would not be honored because disease was not a covered item. I hadn't even filed the paperwork or pediatrician statement yet! Angry at the treatment I received at the hands of Travelocity and Mexicana, I filed payment disputes with my credit card company, American Express. I also initiated complaints with the Better Business Bureau.

Several calls between me and Travelocity ensued with no resolution. A few days later, my wife received a phone call at work from an individual representing her self to be an employee of American Express. This individual wished to resolve the Travelocity (but not Mexicana) payment dispute and release the funds for payment to Travelocity. My wife forwarded the call to me. I spoke to the person and recognized the same East-Indian accent that all Travelocity Customer Service agents seem to have. This person again represented her self as an employee of American Express and wanted to resolve the Travelocity payment dispute. I asked her if she really was an American Express employee or an employee with Travelocity, and she assured me she was with Amex. I asked her for a call-back number, which was refused. I told her I was sure she was a Travelocity employee, and she told me "We are one and the same."

I asked her to clarify for me that she was stating that Travelocity and American Express were the same company, and she said, "Yes, that is true." Truly amazed at this statement, I asked to speak with a supervisor and was, of course, refused. When I accused this individual of making a fraudulent statement for the purpose of coercing me into releasing my payment dispute, she backtracked with another gem "We are affiliated companies." I hung up and contacted American Express.

There has been no contact with Travelocity since, other than an indirect suggestion through the BBB complaint to tell me to file a claim with Berkely Care. I found this amusing, because Berkely Care had already told me "Don't bother." They have not responded to my letters. I never did receive any airline ticket. Mexicana patently refused to get involved. They denied each request for a refund or modification, pointing me back to Travelocity.

When I called back again after adding up the receipt, I was told because I made the original request over a week ago, the price guarantee didn't count, even if there was a new price involved. I said I am looking at cheaper rates online now for the hotel. They asked if I wanted to cancel my reservation. I asked again what the penalties for that would be. The response: You would lose your entire amount! Also, they told me I could submit a complaint after my trip. It's been another week and they have not even credited my credit card yet. Do not use Travelocity no matter what they say the price is - it's too much.

I was offered a "credit" of $50 for a pre-paid hotel providing I stayed two nights, which basically is worth nothing. All I wanted was the difference of $36.16 refunded to me. Both Jonathan and Aaron were professional, but Rene was rude. I was kept on hold for "three to five" minutes at least eight times. I was on the phone for an hour and the only consolation was that it must have cost at least $36 to keep me on hold from Bombay. I have used your company many times, but I may start dealing directly with hotels in future. I appreciate that you have to "mark-up" your prices, but you shouldn't let the customer see that!

I asked them to simply refund me the $15 difference, but the representative said she couldn't do that. How can they charge me a higher fee when the hotel itself charges less? I have the receipt in my hand and I feel very angry over this. Travelocity website claims that they provide you with the lowest rates and they promise to correct any mistakes, adjust the differences, etc. but when it comes to action, they do nothing! I will never book from such sites again. And there is no such thing like Travelocity Guarantee. Yeah, there is one; they guarantee to screw you and that's it! What if I had booked three nights? The difference would be 3 x $15. You do the math!

I spoke to a woman who proceeded to assist me. I gave her the dates, flight numbers, times, and cities of the reservations that I had tried to book online. She told me that she had put them in as I had requested and that the fee was indeed $268. Her assistance would cost me an additional $25. I accepted her schedule and paid the additional $25 for her help. When I received her itinerary, it was skewed in the email and on the page making it almost impossible to decipher. I forwarded it to my husband twice. He never received the itinerary.

In the airport on 7/10/09 at 4:30 a.m., I realized I had been scheduled to Chicago and then to Charlotte. Sitting at my gate, I called Travelocity to beg for help. The man, Shawn, provided me a new schedule and told me that it would cost a change fee of $180, which I did accept. He told me United Airlines was notified and to return to the agent to change the itinerary to 8:29 a.m. Phoenix to Charlotte and then Charlotte to Charleston at 4:22 p.m. arrive 5:20 p.m.

I thanked Shawn of Travelocity and was willing to pay the additional $180 for an error. I then ran to the United agent where they told me they'd received nothing from Travelocity today. I had to pay an additional charge of $647 to United. As result, I am disputing the charge $647 for a flight scheduled with United on the day I was to travel caused by the confusion with Travelocity. Oddly, Sanford ** at executive offices at Travelocity was able to confirm my initial phone conversations. And, yes, I agree, I did not recognize the error on June 30. He did not, however, address the conversation with Shawn on July 10.

I am appalled that this company can make it nearly impossible to understand what these people are saying, that the agents are rude when asked for clarification or to please speak up. This has been a disaster I will not subject myself to again. I honestly believe they owe me the $647 and I would be willing to assist in any way if you can help me in this situation. Thank you.

I called Travelocity and was told that I needed to call the airline! Upon informing the Travelocity agent that I would not accept a run-around being bounced from the airline to the agency and back again, she agreed to attempt to work with Air Trans to get the matter settled. With very little luck and a lot of telephone holds, nothing was accomplished and the conversation ended.

Today, Saturday, July 25, I called Travelocity again and this time inquired if the reservation could be changed to an earlier day so I could still make the business event. After several on holds and attempts to get some assistance, I was told that the best that I could expect is that Air Trans would be willing to cancel the reservation and issue a refund. I very explicitly told the agent to not cancel the reservation and to not have a refund issued. I asked if the cancellation had already taken effect and was told that it was not, that I had the option of either accepting the refund or the rescheduled flight itinerary. I informed the agent that no refund or cancellation should be issued and that I would call back. She agreed.

After about 90 minutes, I felt uncomfortable about the situation and again called Travelocity. Without going into all of the details of the conversations I had with the agent and her supervisor, I was told that the reservation had been canceled, a refund had been issued and that I had agreed to it. Wrong! Wrong! Wrong! I was further informed that there was nothing that could be done about it. I requested to speak to the next line up supervisor and after being on hold for another long period, I was told that "Nick," the next person on up the line, was on a telephone call that would last two hours and could not be interrupted but that he would call me back. I asked for "Nick's" full name and a way to contact him directly, only to be told that that would not be possible. I demanded to speak to someone with "Nick's" authority level and was put on hold. After another long period, I was told that "Nick" was not his real name but that he promised to call me back in 45 minutes. The only information I was given about "Nick" is that his employee ID is **. That conversation ended 30 minutes ago. I am expecting a call back from "Nick" in 15 minutes.

It is now an hour later and having not heard back from "Nick," I again called Travelocity and was told that it was impossible to transfer a call to "Nick". I am now on hold after having been told I would be transferred to a supervisor. After being on hold for over 5 minutes, I called again. I am now on hold again and it is 1 hour and 15 minutes since I was told that "Nick" would call me back.

I am still on hold and it has been over 7 minutes. After 10 minutes on hold, I was connected with someone named Andrew, employee ID **, who asked me to hold to see if he could find out if Nick was available to take my call. It is very difficult to be able to speak to anyone with authority to correct any mistakes.

Well, I was once again told that I approved a cancellation and refund and nothing could be done. This is so wrong and so incorrect I am seething right now. Oh yes, I am on hold again. By the way, I was told that "Nick" says nothing can be done. Not sure if "Nick" really exists but this runaround is really ridiculous. If Travelocity doesn't correct their error, I will have to reschedule my trip through another source and right now, my cost would double. This is not right.

I now have been on hold for 45 minutes total. Andrew, **, informs me that he called Air Tran, spoke to Chris who said that I would have to call Travelocity on Monday morning at 6 a.m. central time and request that Travelocity again call Air Tran and speak to Brenda who will be able to handle the matter. Since I know that this is another runaround, I did not accept that attempt to dump my call off and again demanded to speak to someone who could accept Travelocity responsibility for the mistake and secure me a reservation to Rochester, NY on the same days as my original reservation and at the same price. I insisted that Travelocity step up and admit the error.

I am on hold again awaiting someone named Rene ** who is going to help me. I am sure she will tell me the same things, so I will only speak to her if she assures me that she can solve the problem in my favor. I have been on hold for 15 minutes for Rene to speak to me. After 20 minutes, I finally spoke to Rene who informed me that nothing could be done. A long conversation ensued and she finally told me she would transfer the call to the ubiquitous Nick. But before that, she promised me that someone would call me on Monday to once again inform me that my reservation could not be reinstated. I will be amazed if Nick ever comes on line and even more amazed if Travelocity ever rectifies the situation.

First call: The cancellation had never been registered with the airline, so I was instructed to call back during business hours of the airline.

Second call: The agent fixed the problem with the airline. He then quoted me with a price that was $200 more than I had seen online. I did not book the flight because of this price difference.

Third call: I was prepared with quotes from Travelocity's website and the airline's website (where the flight was $100 less). The agent told me this fare didn't qualify because it was an online special (even though it was not listed as one). He then put me on hold, coming back to tell me he had spoken to someone at the airline who confirmed the online special. I finally booked the flight using the Travelocity prices. After hanging up with the agent, I realized that the airline was already closed. I called them the next day to ask about the online special. They said it was not an online only price. Therefore, it should qualify for Travelocity's Price Match Guarantee.

Fourth call: I tried to explain the situation to the agent. He said I did not qualify for the Price Match Guarantee because the original reservation (in May) had been made 24 hours ago. I told him I tried to use the lower price when I made the change but that the agent had lied to me. I finally asked for a supervisor, who was useless. This fourth call lasted over an hour, and nothing was solved! I have never had so much trouble with a call center, or talked to anyone so unwilling to help their customers.

Be warned: Any changes to your reservation will cost you the $105 fee. This includes the Price Match Guarantee. If you find a flight that's cheaper by less than $105, don't bother! You will only waste your time getting the runaround from Travelocity agents and supervisors.

I called back to follow up a week later and they said they did not receive the fax. I re-faxed and they claimed not to have received that. I am livid then of course, they miraculously find it, called me back two days later and said they were working with United to see what they can do about refunding non-refundable tickets and that they have refunded approximately half of the hotel. Well, I did not ask to change dates. I have been scammed and as I have tried for two weeks to resolve to no avail, I will now be turning this over to the Better Business Bureau as well as my credit company to resolve. The total cost of the trip is $1,433.96 and so far, it looks like Travelocity is only agreeing to refund $245 of this.

I called after receiving these complaints from our guests. I was told by the hotel help that if a certain card was given, it meant we were supposed to send an invoice to get payment. I faxed these invoices in and never received payment. In January, I emailed our marketing manager about getting payment. I have since been going back and forth, trying to get payment. I have a string of emails in which I asked when we are going to get payment and received either no response or the response "We are working on it."

Finally, I threatened to cancel any and all future business with them. This time, I was told that we should be getting payment soon by our marketing contact. I contacted billing to confirm this (via email) and was told they had no idea what I'm talking about. And I was asked to resend the invoices to them, and they were asking for our tax information. I was told on 6.29 that we should get payment in 7-8 weeks! I responded that this wasn't at all ideal, and considering the history, I think 3-4 weeks is not unreasonable to ask. Not surprisingly, that request was ignored, until I sent another very pointed email asking why no one had responded.

Also, we have a number of new invoices, and I was told to stop submitting those. When I asked how I was to get payment for those, I was told to contact customer care. I did that and was told I had to contact my marketing manager to get those paid. I emailed my marketing manager, and once again, I have not heard back.

Citi Cards is charging me interest on this $3294.93. I think they should pay me the $3294.93 plus all the interest charged to me until the final settlement. I have made many international phone calls to try to settle this matter myself. I am retired and 77 years old, and the loss of this money hurts very much.

Over the next 6 months, we received weekly (if not daily) flight changes and schedules re-arrangements. Every time something came up, I would faithfully log into my Travelocity account and make sure all of the connections still connected and that my parents would still get there in one piece. It was a hassle, but it was mostly fine until January.

In January 2009, one of the airlines canceled their services to Nevis and our Travelocity itinerary now ended in St. Maarten instead. Well, we didn't book a trip to St. Maarten and when we were told there were no other flight options available, I opted to cancel the trip entirely. Travelocity assured me that it would be no problem and they would contact the airlines and get the refund processed within 1-2 billing cycles.

I'm sure you can see where this is going. The trip was canceled in February 2009. On March 5, 2009, we received an email from "Keith" at Travelocity Customer Support verifying our refund was being processed. When no money arrived 2 months later, I hopped back on the phone and have spoken to Lucy (May 7th) Frieda (June 2nd), and Chris (June 29th) in various parts of the world. I waited about a month between calls because each time, I was told my refund had been approved by the airline and was being processed within another 10-12 business days.

Having lost all trust in the capacity of the Travelocity Customer Service, I turned to my VISA company for help. They are claiming they can't do anything because "it has been more than 3 months", whatever that means. I would like to file a fraudulent claim against Travelocity as they sold a product they never delivered and promised a refund that never materialized. US$4000 trip never happened due to airline changes and refund never took place due to Travelocity fraud.

One supervisor, however nice she was, said she could not do anything about the airline portion. The next supervisor could do something about the airline portion but charged me for more nights of the hotel. He also could not guarantee me a seat on the Tuesday flight back home, which he thought was acceptable for me to get stuck in Mexico, but I didn’t. He could get me a flight on Wednesday if he could get AirTran to agree to reissue at no charge, even though the flight was cheaper on Tuesday (no refund either). Next, he said I would have to pay for the 3 nights for the hotel at $377.00. But I had already paid for 2 of those nights in the 7-night package I originally booked. After about 6 hours on the phone, I was totally exhausted and ill. I gave up and agreed to pay the $377.00 for 3 nights at the hotel. After he got AirTran to agree to the change, which he had said he doubted they would do, he said he had made a mistake and the hotel was actually $565.00. He had already changed my flight, so I didn’t feel I had much choice but to pay the $565.00.

The end result is that I paid $2,398.80 for a trip that should have cost me (and still is available today for) $1865.24. The eight-day package, today, would cost $1898.72 - approximately $500.00 difference than I originally agreed to pay for the 7-day trip I know I booked. I am so sick over the whole thing. I feel like I have been ripped off big time and spent about 12 hours trying to get it straight. All of that happened last night and today I am still very unhappy about it all. My credit card company advised me to cancel the trip and dispute the charges. I would readily file a dispute if I had anything that showed I had booked the 7-day trip in the first place, but all I have is the itinerary they sent to me. I went to the AirTran website today printed my same original trip, but it is not the exact amount I was originally charged either even though it was close. I am still considering disputing the charges and taking my chances that it will work out. I’m not sure what I should do or what I can do. I have also written letters to corporate headquarters in hopes that someone will believe me and do the right thing.

Now, if I cancel, they say we would lose $800 and if we keep it we would owe $610. I can't afford to lose $800 and if I pay the $610 then I have no money for the parking fee of $115. The tip money, any port money and the gas money it will take to get to Maryland!

I am in a losing battle and now my 10-year anniversary is going to be lost! I have no clue what to do, neither Travelocity nor Royal Caribbean will help me in the matter, Royal Caribbean says they can't change anything without Travelocity saying it's okay and Travelocity is saying Royal Caribbean has the final say.

It's my 10-year anniversary! That's big! We have never taken a trip like this before, it means a lot to us! If we lose the $800 we can't go anywhere or do anything and if we give the extra $610 we wont be able to afford gas, spending, tip, or parking fees.

Finally, a Delta representative switched my tickets, they were holding the plane. I was told by Delta that my reservation had changed 1 month after making it and that I should had been notified by Travelocity. I was told that day by Travelocity and Delta that my return flight was the same. It's wasn't. The situation could have been so different. It would have been nice for Travelocity to have tried to help and take care of their customers. They didn't. I was on the phone the night before returning for 2 1/2 hours trying to get home and not have a 10 hour lay over in Salt Lake. Instead of getting home at 11:27 am that day, I missed my boy's baseball games and got home at 9:30 p.m.

I almost missed my mom's 60th birthday, and was physically exhausted from all the emotions of it. On the trip back I had to make different arrangements to the airport. It was not a good way to start or end my vacation.

When we got to Las Vegas, the hotel said it had to be handled through Travelocity. We called Travelocity and they said it was not for the correct dates. They told us to talk to the hotel. The hotel then gave us a number for Travelocity show tickets. They told us to call Travelocity. Travelocity told us they would check and call us back. They called us back and said to call another number. The other number told us to call. Well, you get the idea.

We do have names of all the people we talked to. We also were told (finally) to show up at one of the shows (Mystere) to pick up our tickets. When we arrived, they had no idea that we were there to pick up our tickets and told us to call Travelocity. It just got worse and worse. We never did get our tickets. We feel that they did a "bait and switch" routine on us.

We heard from several of the places we were told to call (the hotels for tickets) that Travelocity had done this a lot recently and that a lot of people had the same experience that we did. We spent many hours on the phone and on hold waiting for Travelocity to help us. We did get one call back from them, telling us to call them back. We called back and had the same problem all over again.

We spent half day of our vacation on this waste of time and never did see the show. We also were going to make our own hotel reservations, which would have been less, but thought it would be great to spend somewhat more to have a production included in the trip. I believe that they should refund 30% of our trip, and we certainly deserve the biggest apology possible. Or, they could pay our hourly work rate for five hours instead! I just feel terrible that they do things like this and then, when you have a problem, put you on hold (after telling you to contact some poor person in India trying to make a living) and then come back and say they can't help you.

So I called my Richmond, BC location and they gave me the London Ontario number at the airport. So I called 1-888 number and Mark gave me a run through of my reservation and again, I was confirmed at arriving in Ontario, California. What? At what part of my three person conversation did anyone say Ontario, California? No, no, no. Another attempt for the correct info and the nicest lady gave me a new reservation number for Travelocity and gave me for Enterprise car rental. Then when I was still so very angry about the 4 hour mix-up she gave me a $50.00 Hotel Travelocity coupon to be use on the next vacation. I was grateful for her offer but, I was really looking for some compensation at the time of my arrival at the London Ontario Airport on Monday, June 22nd. After Mark was supposed to get a supervisor to call me back, that never happened. It was approximately 3 hours later that I called back again and got the above lady. I am waiting to see what kind of consumer service I'll receive when I arrive on June 22 at your Kiosk.

When I returned to my home state, I called Travelocity to complain about the higher rate I was given. I felt I was scammed because I was not given the cheaper rate. Although I was given a manager to speak to, I was told nothing could be done. I decided to do something on my own. I will never book with Travelocity again. The service is horrible.

During the reservation process, I was put on hold numerous times and waited approximately 2 to 5 minutes each time. I would like to warn everyone to check with the the local hotel you will be staying before booking with any online site. “You may save more money booking directly with the hotel,” this is an exact quote from the hotel.

After advising Patricia that I understand there is somewhat of a penalty involved due to my error, paying $233 to go right back on to your website and re-book the exact same trip plus the difference because your rates now increased seems just ridiculous. I am not expecting a free change at all but I am expecting courtesy and understanding due to this simple mistake. My initial package was $688 but the exact same package now will cost me $897, and in addition to that, I have to pay $233 to change this? I have to pay for the $233 airline cancellation fee plus the difference in the new pricing? This makes no sense! I expect to pay a penalty but not the entire portion of the flights that I will be re-booking for earlier dates. Not to mention that after the cancellation took place, Patricia advises me that it will take up to 30 days for a refund. I was livid at that moment. I had just spent over an hour arguing about going back onto website to re-book and now I can't even do that until my credit posts on my statement. I cannot have open credit over a certain limit on that card.

Everything has just been such an inconvenience. I cannot believe that I have to experience this just due to a simple mistake of choosing the wrong week on their calendar icon! I am requesting to have Patricia's manager, Frances or Francis contact me. I would like to get in touch with a corporate officer in Texas office immediately. There is no excuse for treating a client this way. Travelocity would rather charge $233 than have a client happily re-book a vacation for $897. I have contacted Continental Airlines and British Airlines personally. They have informed me that they cannot refund me this $233 fee because this is not their fee. They cannot reimburse me even if I re-booked the flights with them directly and only re-booked the hotel portion with Travelocity. They would not discuss the $233 fee with me and referred me back to Travelocity. Both airlines did the gave the same response. The best they could do was offer reduced pricing for the flights. They informed me that this is a Travelocity charge and Patricia did not explain this to me.

I called Travelocity "customer service" to ask if I could change my flight, realizing I would be charged for the difference in the price of the tickets. I was told It would be $380.00 to change my reservation. I asked to speak to a supervisor, and they put me on hold for 20 minutes and put on Vincent, a man who I could not understand. After I complained for about a half hour, he hung up on me.

So I calmed down and called back a few days later. I was told it would be $420.00 to change my reservation and $1000.00 difference in ticket price. Why would I have to pay $420.00 extra for a flight that is apparently not booked and is a month away? I paid as to not to screw up my entire vacations. I will never use them again. I leave for Florida on July 15. Wish me luck.

On May 29 I was notified by a case worker from Brook Army Medical Center that because of my son's injuries, my son would required someone to stay with him to help him for at least 10 days to 2 weeks. I have cancelled both flights, but have been notified that to get my refund/credit back for the flights, there would be a $180.00 reprocessing fee for each flight. I cannot believe that Travelocity cannot make some kind of exception for the mother of one or our country's service men, and refund the accidentally booked flight, and waive or lower the reissuing fee for the other flight.

I will never use Travelocity again, and I will not recommend it to anyone. This has caused me not only mental anguish at a very emotional time in my life, but it will cost me $360.00 in reissuing fees, and the cost of each flight $207 and $235.

Travelocity's customer service is outsourced to India (I think.) I spent two hours on the phone with them from the airport and finally gave up. I have sent them endless emails and digital and hard copy files all related to my situation. They keep telling me that they are seeking reimbursement, but won't even answer my simple question--from which airline? Continental got the money and did not follow through correctly. United says they were never paid for the ticket. Frankly, Travelocity is ** me around until I give up and go away. I will never use them again. I had to stay overnight at the airport, I had to buy a one-way ticket home on Southwest which cost me about $233 and I have not been reimbursed for the United leg which I paid for but was not allowed to use.

Anyway, the big ordeal was when we arrived at McCarran Airport for our return flight home. Wife was not in the computer and her ticket had been cancelled! Over an hour on cell with Travelocity (paying ridiculous roaming charges!) to no avail. They said that the agent gave us misinformation and that it was up to us to have contacted American Airlines and re-booked her return flight. They claimed there was nothing they could or would do despite the fact that their agent mishandled the situation.

(We were also dealing with more people who did not speak English very well!) They would not refund husband's ticket and give us new ones. Nothing! We tried to get American Airlines to rebook wife on husband's ticket so she could go to work next day. They wouldn't do it. Long story short, we had to purchase two new tickets on AmAir for the next day. (Nothing available for that day on any airline!) We also had taxi expense to a new hotel which we paid for, more meal expenses and taxi again the next day. American also shut down our flight the next day and only got us as far as Dallas! Missed yet another day of work! At least, they gave us vouchers for hotel, dinner and breakfast and provided shuttle to and from hotel. Travelocity did nothing and is still doing nothing! Yet, they had the audacity to send us a trip survey. Of course, we skewered them and their non-English speaking staff.

One hour later on a mobile phone call from Sydney to US (or was it Bangladesh?), it transpired that they could not reverse my reservation. I could not pay them for my ticket. The only way was to order again online (which after me going red in the face, I explained that the online booking wouldn't recognize that there was a seat available for me). I also find out that they have debited my account of 1,200 GBP! They said it would take 30 days for them to return the monies. I am 1,200GBP down for 30 days (I await to see). I missed my mother's funeral. I spent an hour on a phone call from Sydney to the US on my mobile talking to people and supervisors that had no clue, and I was listening to jingly adverts on how great Travelocity was!

My card was charged for the trip that I never got. I have made multiple calls to the Call Center and so far, after many hours of being on hold, I haven't talked to one person who is able to help me get the charges removed from my card. I have e-mailed Travelocity and I keep getting the same auto response, saying for me to call the customer service number that I have dialed over and over. I am out $700.00 and have contacted my local news consumer watchdog to help me go over the heads of Travelocity's customer service.

I called the insurance and they argued first that in order to get a reimbursement, the airport had to be closed for 48 hours. Then they argued that since the trip never started, they could not pay a refund. Where can we go to make this kind of outfit reimburse your money? I understand that this was an act of nature, but it is not my fault either. Now I can only change the ticket for $270 and with the same airline. From my point of view, the insurance with Travelocity is a scam.

WE spent over an hour and a half with Travelocity on the phone getting this fixed. When we did get our credit card bill were were charged an additional $1378.00 plus $300 for changing our tickets. We called Travelocity again and told them that we were disputing the charges on the credit card. This was the beginning in September and so far they have only agreed to refund us $400.00. I am contacting any televison station that will listen and filing a small claims action against Travelocity.

I spoke with a gentleman name Jack on the phone on 10/ 05/08 concerning this issue and he suggested I contact their customer service through email and request they update my membership, as this might alleviate the log in problem. I have yet to receive a reply to that email. As a result of failing to access my planned trips folder, I was unaware the round trip flights had been canceled, with 4 days left until we depart. I made a call to Travelocity on 10/07/08 to confirm the flights and departure dates and times. While talking with their representative, Kay, she told me the flights had been cancelled. She was nice and tried to re-book a alternate flight but was unable to do so.

I asked to speak with a supervisor and she transferred me to Vincent. He has a strong accent and is difficult to understand. He said Travelocity had sent me an email on 09/01/08 alerting me of the flight cancellations. I told him I had not received an email and he argued that I did receive it. He further insisted there was nothing he could do to help me, except to refund my money. I told him to do so and that I would never use their service again. He offered me a $100.00 discount on a trip they would provide for me. I declined and asked for the refund. He was futile in his efforts to save our relationship and frankly made little effort to do so. Once my monies are confirmed as returned, I will dissolve my relationship with Travelocity.

I never saw it, so I called them back only to learn that in their memo they had said I was just asking the refund amount. The person I talked to, Angel, said I would have to go to a different website or call the vendor in Aruba myself!! I said I wasn't going to do that and asked to speak to the supervisor. After a lengthy time on hold, a supervisor came on and said basically the same thing. After going back and forth, he said he would call the vendor in Aruba and call me back. He never did! I then followed up with an email to Travelocity again in which I received a confirmation that they received my email, but never got a response. I can't seem to get my money back despite following all instructions that I've been given.

I had to contact Jet Blue myself when I did the operater at Jet Blue told me that person was wrong I had to go through Travelocity to make the change because we had purchased a package and if no-one would help me to ask for a superviser finally after several attempts I reached a very helpful young man who did everything for me right down to going on line with me to get the new flight number etc...It truely was a nightmare BUT WITH HIS HELP THIS MORNING WENT SMOOTHLY ....Thanks

And to top that off I was also billed by the hotel for two nights! Apparently Travelocity's reservation did take place AFTER I called the Spyglass Inn to cancel on night of the two night stay. So now I am charged for three nights when I stayed only one! And travelocity refers me to you site for resolution. I want both charges removed from by Mastercard account, one from Travelocity and one from Spyglass Inn.

I stayed one night at Spyglass for $207.90 and am being charged for three nights $204.29 by Travelocity and $207.90 plus $207.90 by Spyglass Inn.

i did not go on my trip to new orlean and everyone got evacuated due to hurricane and i lost all my money

I finally became frustrated and asked him what my options were. I could travel most anytime but, I did not want to travel during a hurricane. He told me that I could cancel the trip and there would not be any charge to cancel. He then attempted to cancel and stated that he couldn't cancel because he could not reach the hotel (that is because there was a hurricane). He told me to call back the next day because he could not help me. I called Travelocity the next morning and again I was placed on hold and passed from person to person for 1.5 hours. Finally I talked to someone by the name of Amber. She could not reschedule our trip either. I became so frustrated that I told her to cancel our trip.

It cost me $1200.00 to cancel the trip. I received a refund of approximately $500.00. I then contacted the travel insurance company through Travelocity customer service and was told that the insurance only covered a hurricane if it was at my home not to where I was traveling to! The ad for the insurance is very misleading. I thought that I was being protected. According to the insurance I should have traveled to Jamaica and risked my life and then I would have been covered if we would have had to evacuate. This is all just insane to me.

This was the first time I had used Travelocity and it will be the last. I have sent them e-mails and they have responded telling me how sorry they are but, that is all. I am still only being refunded the $500.00. I hope someone else reads this before they book a trip with them and are very wary.

We left early the next day, and cancelled the reservation, thinking we would be able to get a refund for the unused day. However, Travelocity had a policy not to give refunds on pre-paid stays. I certainly would never use Travelocity in any future transactions, and feel lucky that they only got $100 for services that they did not provide.

We lost a night sleep, and about $100 but learned a valuable lesson--check the refund policies first, and if they are anything like what Travelocity offers, go elsewhere.

I was overcharged and mislead by Travelocity and I don't feel they are doing business ethically.

Three weeks went by with no word, so I called the number again. This time, the person on the phone told me that they would correct it and I would get a call within 24-48 hours. 4 days later, with no word I called again, and this time the new person on the phone said he had no idea why they told me to send my paper tickets back to San Antonio and after being on the phone with him for an extended period, he finally told me that he was mailing my tickets back to me as is and I would have to take them to the airport and get the airline to fix my connections.

What about their Customer Care Guarantee ? Its a load of crap! I also paid an extra amount for Trip Protection which is meaningless. At this point in time, it is 51 days from the time I originally purchased these tickets and my credit card was charged for the full amount and I still have no tickets and no fight conections fixed! I can't beilieve no one has sued them for false advertising!

I have spent money mailing tickets by FedEx that didn't have to be mailed, I have spent a total of 51 days trying to resolve this problem, including hours and hours on the phone which costs me money in my time away from work. The extra money I spent for trip protection is just lost and I can't recoup, and the pure aggravation is causing my blood pressure to soar. Also I am going to have to go to the airport, spend extra gas and time lost to fix what they promise to take care of.

I then sent email to Travelocity care center, and it seems like no one checks and replies to my message. Last year, it took me forever to call to cancel. This year, it is even worst. Travelocity agents did not understand how to solve this problem. One female agent put me on hold for almost 30 mins. Some agents (named: Justin, Kary, Neile and more from out of US) transferred my call to other departments back and forth until I could not be patient to hand up. They also pointed finger to the Airline. I booked at Travelocity not with the airline, come on. Will I book with Travelocity again? No way. There are other air line ticket online with better service.

We then contacted Travelocity to help us rebook our flight since that is where we booked the flights in the first place. After being on hold for nearly 30 minutes we finally spoke to a live person. The customer service rep informed us that the best plan of action would be to cancel our existing flight reservations and use the credit we would be issued to rebook our flights and that the credit would be good for up to one year. We agreed and he canceled our existing reservations. We then asked him to look for any flights that we could rebook as soon as possible (still hoping to travel that day) at either of the Houston airports and any of the airlines.

He then told us that we would have to go to the computer and look for a flight that we wanted to take and call Travelocity back because he did not have time to look for another flight for us. I informed him that we were at the airport right then and if he were able to book a flight soon we wouldn't have to leave the airport. He again told me he did not have time. So without any other option we went back to the hotel, which was kind enough to let us use their computer even though we had already checked out, and attempted to look for another airline ticket.

Once we got onto the computer we were very upset to find out that there was a 9:00 flight that left from IAH on Continental to Montego Bay, and had the customer service rep we had been speaking to looked we could have gotten on that flight. We then called Travelocity back and after holding again for 30 minutes we finally got to speak with a live person. We asked to rebook our flights on another airline carrier. The customer service rep told us that we did not have a credit from the flights that we canceled because we were a no show, and if there were a credit we would only be able to use it with Delta (which we were not told from the beginning). We explained that the person we had spoken to an hour before confirmed with us that there was a credit issued for the tickets we canceled.

This customer service rep told us that Delta had called back and said no there was no credit for our tickets. This upset us even more, so we went back and forth with your customer service rep about the credit we were expecting. After another 2 hours of being put on hold, told to call Delta, and being given different stories we were finally transferred to a supervisor
by the name of Lisa. At this point we were beyond upset about the amount of time it was taking to get some help with the situation, Lisa finally agreed to acknowledge the credit we were promised and looked for flights to rebook for us.

During the hour or so it took for her to book the flight she finally found a flight that we agreed on and quoted us an additional fee of $1,007 to book new tickets that would be flying out of Houston Hobby that night, we agreed and expected to receive a confirmation number. 3 minutes later Lisa comes back onto the phone and informs us that the ticket has gone up and is now $1,178 to book. I went through the roof. if she was supposed to be booking the flight right then when she told me the original price why would the price increase 3 minutes later, there should have been absolutely no lag time for the fare to increase if she were actually booking the tickets as she said.

We finally were issued tickets and went to the airport. The flight that we were supposed to take that night got delayed and then canceled so we had to spend another night in Houston, but were put on a flight the next morning to Atlanta. Once we arrived to Atlanta we were told that our tickets were not confirmed by Travelocity and we were bumped from the 10:00 a.m. flight to the 2:20 p.m. flight. After arguing with the ticket agent at Delta we were finally put on the flight to Montego Bay.

Not wanting to waste precious vacation time (since we already lost an entire vacation day, on the phone with the customer service department) I waited until I returned home to deal with the extremely poor customer service and the utter lack of help with our problem. I called the customer service number again today and again I was on hold for half and hour before I got to speak with a live person and once I did I was then transferred to a supervisor which was another 5 minute wait. A 'supervisor' named Thomas informed me that the best way to make a complaint would be to send an e-mail message and he offered me a mere $100 on a future Hotel or Package (not airline) with Travelocity.

I informed him that I would NEVER book another trip, airline or otherwise with Travelocity and would not be needing the $100 offer, because the customer service is so extremely poor that I do not trust if I had another issue I would receive appropriate service. I also informed him that the wait time on the phone was not typical of customer service departments and that I had recently contacted competitors in the same manner and did not have to wait to speak with a person and did not have the same hassle of resolving issues like I did with Travelocity.

I am very disappointed in the way that Travelocity handled this situation, although we did miss our original flight, the customer service that we expected to rebook our flight was non existent. We were not treated as valued customers, we did not feel that the customer service department did everything they could to ensure that we had a pleasant vacation (as the guarantee states). We were not given a timely solution to our concerns and therefore missed an entire day of our trip to Jamaica, and we were charged a considerable amount of money due to the lack of urgency of the customer service staff.

We want 100% compensation of the money that we spent with Travelocity due to the poor customer service, the lack of urgency and the disregard of our situation.

I spoke to United and asked about the 11:30 PM flight on Jet blue, I booked a ticket on Jet Blue , but had to pay an additional $900.00 to return. I have been trying to contact Travelocity and get this refuned to no avail. I have called and spoken to people who request I send the documentation via fax,now 3 X. I also cannot understand the accents, and cannot get to a manager or supervisor.

Spent the night in the Denver Airport, until the Jet Blue flight delayed 3 hours left at 2:30 Am. and all this cost me $900.00, for (2) one way tickets. Just about the cost of the round trip trip I purchased from Travelocity.

Room was, unfinished baseboards all around, no counterspace for your toletries in bathroom, no door on the bedroom. We were traveling with another family, and there room smelled of urine. The swimming pool was dirty & cloudy and much smaller than showed online. When we complained at front desk, they advised us that they would move us to another room,but at $100.00 moving fee! We LEFT after that!

There wasn't any refund, or can we do anything to make this right? type of professional behavior. We have never used Travelocity before, nor will we ever again.

I asked to speak to her supervisor. After waiting 15 minutes, a supervisor came on the line. I couldn't really understand him either. He said my money would be refunded if the HOTEL AGREED! We were being charged for a room with 1 bed that we couldn't even use. After 30 more minutes of being on hold he came back and said the hotel agreed to refund our money.

When I said I had spend 2 hours on the phone with no satisfactory outcome, and asked what Travelocity would do about it, he said I could have $50 off my next hotel of at least 2 nights booked through Travelocity! Like we would ever book through them again. We had to find our own hotel after 2 hours. The clerk at the new hotel said this kind of thing happens all the time with bookings through Travelocity. BEWARE!

We were exhausted after all of the hassle. I have Parkinson's and really needed to get some rest. We ended up having to pay more for the hotel where we actually could get a room.

I ended up being unable to go on my previously planned trip and therefore called to cancel my hotel reservations. That is when I was informed that even though I was giving almost 6 days of notice prior to cancellation my refund amount would be $0.00. This meant I was out $280.98. This may seem like a small amount to some but for us, it was equivalent to almost a week's pay!

When we called the Travelocity Customer Service Department, it was immediately obvious from the representative's accent that his job had been outsourced. We waded through the representative's thick accent only to be informed, very unsympathetically, that there was no chance of the cancellation fee being waived or even reduced. We are now at wit's end and trying to accept the fact that we just paid Travelocity close to $300 for nothing. I would feel better if they would at least donate it to charity! If you read this, think twice about making your reservations with Travelocity. Their business practices are, at best, highly questionable.

In these troubled times (high gas prices, grocery prices) it would be very hard for me to pay for something i was unable to enjoy because of a family emergency.

I am owed $1,767 for airline tickets purchased, cancelled inexplicably, and repurchased. It has been a nightmare.

Asked for a supervisor call back and was told it's an incoming only call center. I've worked in a call center before and trust me when i say, there are various phones that can be used to return a call. I will NEVER use travelocity again. And, I will hit every internet blog and begin a letter writing campaign to voice my complaint.

$250 for pet. $30 for two beds, although the room was described as 2 queens.

Driving across town late at night, I discovered that Al's is a bar that rents out rooms upstairs (mine was painted ENTIRELY silver, cieling walls, everything). I got to listen to head baning music reverbrating thru the floor until 3 am. I was told that this hotel had sent over well over a dozen guests in the last few days.

When I called travelocity after I got home, they said they had no record of being contacted and since I had used the reservation I was out of luck. Even tho the most expensive room at Al's is over $50 cheaper than what I paid travelocity!!

I lost money because the room I was placed in was far cheaper than what I had booked, and I got next to no sleep. So much for the Gnome.

When I get to the Delta ticket counter with my husband and kids in toe after waking up in the middle of the night, I am told by the Delta representative that we are not on the flight. I have my Travelocity itinerary in hand and point to it showing that in fact yes, we are. He explains that the itinerary means nothing; that Travelocity may have updated my itinerary but they failed to ever update the actual ticket with Delta.

Great.

I went out of my way to secure seats near each other not once, but three times. And even then, when I went to Delta's website I saw that the seats had NOT been reserved, so I reserved them myself. I went out of my way to contact Travelocity on 3 occasions to be certain that the flights were OK because I kept getting an error online when attempting to view the trip. Each and every time I was told everything was fine. Everything was not fine.

My connecting flight was earlier than my departing flight, my re-ticketed flight was never re-ticketed, I had to pay $200 to re-ticket at the airport, wait 4 hours in the airport, then spend an additional $60 on breakfast in the very costly airport, while spending 2 hours on the phone (most of which on hold while he supposedly spoke to someone at Delta) with a Travelocity representative who spoke bold-faced lies in an effort to pacify me, then spent roughly 12 hours each way either in an airplane or in an airport for a flight that takes less than 5 hours, and now if I hadnt called today to find out the status of my long overdue refund I never would have known that there was even an issue. Why has all of this happened? Because Travelocity doesnt give a damn about their customer, let alone act as their advocate?. If I hear one more vacant I apologize for your inconvenience? from a Travelocity representative, Im going to scream.

Time and ended up at a hotel that was not as good as the original.

My account will be charged insufcient funds charge before I am reimbursed by Travelocity. Please help me.

Four days later (Saturday Night) I booked another ticket flying out of Indianapolis the next day (Sunday) at 12:30 PM arriving in New Orleans. Once again I received conformation email, eticket and the same Visa was billed again.

It is a 3 hour drive from La Porte, IN to Indianapolis. On top of that, I was flying out the same day as the Indy 500. I left for the airport around 7am. I missed a call while I was pumping gas on the way to the airport around 8am. I could not understand the message because of the Asian influence and no call back number was available on my cell phone. I fly home every month period. No ifs, ands, or buts. I didn't know what to make of the call, so I continued on to the airport.

When I got to the airport I was told that my flight had been cancelled by Sabre (Travelocity). The Travelocity Indian dude said my flight was cancelled because they could not verrify my billing address with my bank. I booked this flight on Saturday night (Memorial Weekend). Please tell me what banks are open at 10pm Sat. night. Can someone please tell me how or why Travelocity can bill your credit card, confirm your flight, and send you your eticket before confirming this first? To make a long story short, Travelocity did nothing. Too bad so sad was all Achmed said.

I had to drive the three hours back to La Porte, IN. stay another night in the hotel and book another flight for the next morning. Priceline handled it nicely, and the ticket was cheaper.

It does not end there. While on the way back to La Porte after finding out my flight had been cancelled, I called Travelocity back about my first flight reservation. They told me that ticket had been cancelled also. Why that one was cancelled I will never know. Travelocity +$600.00 me -$600. My Visa has been reinbursed $282.00 for the second flight. When I ask Travelocity where my refund is for the first flight, they tell me they have refunded me the $7.00 and that they don't owe me. They want me to send a copy of my credit card statement.

Oh yea, About the email they send letting you know about any cancellations. They sent me a email three hours before my plane boarded. It was at least a three hour drive from my hotel to the airport. How in the heck was I supposed to know via email. They also said they tried to call me twice. TWICE! If I was cancelling someone's airline ticket and completely destroying their day, I think I would call them more than two times. Yes, I too have been round and round with their nothing but Indian speaking, I will put you on hold forever customer service department. It only adds fuel to the fire because you can't understand a dang word they say. Nothing that Travelocity has done has made any sense, and I have suffered greatly for it. I don't think they really know what is going on. **** poor way to run a business. Stay away from Travelocity. Please!! Stay Away! You will be much better off walking to your next vacation destination. I will get my $312.00 back. I can promise you that. I will fly to Texas if I have to.

I am still out $312.00. Two round trips from La Porte IN. to Indianapolis Airport for a total cost of $160.00. Extra night in hotel for a total of $75.00. My best friend drove four hours round trip to pick me up from the airport in New Orleans and I was not there. Buying third ticket put huge financial strain on my situation.

However, I didnt realize what he was doing until he told me. It was now midnight in the UK and he was calling the airline and they were closed... So I was on hold whilst he was calling numbers I had already called and they were closed!! So, I requested after a lot of coercing, convincing and very condescending conversation I managed to get the customer service person to call the next day, Friday to leave an update on the voicemail as I wasnt going to be available. Upon my return home I had a message that they had an option on a flight, I called at my expense! Initially the flight they offered me was not going to work as I would have to transfer from one airport to another, the transfer would take 1 hours and leave with me 5 minutes to get tickets, check in luggage, and get on board. I am not sure I would make the flight! Plus there would be a considerable taxi fare.

Then I was offered a flight that I would have to travel over 120 miles To another airport, I explained that was not possible. I was then offered leaving a day earlier not acceptable After 1 hour 45 minutes I was now speaking to the supervisor and he was going to research other flights and I requested a call back the next day as it was very late I am unwell and I need to go to bed and finally I am not sure that my parents phone bill needed to be increased due to the poor contractors that Travelocity had engaged. The next day Saturday, currently it is 1.30pm and I havent heard anything from Travelocity. I do not appreciate the way they are handling and if I wasnt aware of the location of the alternative airports they are offering I would have said yes and then been stuck at an airport!

I firmly believe that they should rename their customer service department, I am not sure to what but it is not a service, I felt it was a war of attrition and I would eventually say yes even though it was not what I had paid for nor would it be in my best interest. I would be very very careful about using them again as I have not heard from them and have no current resolution.

currently my parents are going to have some very expensive phone bills. I came here to visit parents and did not want a stressful trip. currently I can not leave the house as I am awaiitng for a contact from travelocity. I am currently now stressed,so is my famaily in the States and am having to reschedule meetings I have arranged for when I return to the States. In addition Ido not know what is happening and what additional costs I am going to incur!

I lost 700.00 Dollars.

800 Dollars is how much I get pay at month I do not want to loose all that money.

DIA to Tulsa Flight cost me $64 one-way. I had to buy a higher price ticket on Frontier Airlines flight #3209 for $164 and wait around the airport 4-5 hours due to this error on AOL Travel.

On the fourth call the rep. said she would look into it and asked to place me on hold. I was disconnected. It seems that they don't want to talk to you when redeeming a flight credit, they just disconnest you or transfer you. I spent over an hour and got nowhere. So I just called U.S Air and purchased the ticket without using my credit.

It appears I cannot use my $300 credit.

I called help line and talked to accented voice hard to understand. She said the special assistance was a drop down tab that appeared after entering my name in the customer info section. Nope, no such option after entering name. I called back and talked to accented voice harder to understand, and was told that the special considerations option was a choice in yet another section of the customer information form- after hanging up to reconnect to internet, I found that I was unable to locate it there, either.

I called a third time, still could not understand her name, but was told she did not know what I was talking about, special accomodations, and after repeating and reexplaining 3 times I was told the the option was in a different 3rd location, just below the promotional code box, ...... and nope, ain't there either. (I think they have different customer forms than we do)

I looked for corporate office contact info thru Google, thinking they could solve the problem, and can't find any state-side contact info. The foreign agents were nice but inaccurate. I do not know what or who caused the inaccuracies. I do know that the terms and conditions mandate settlement through Tx. courts, only. At any rate it was a waste of time attempting to get anything settled. All I needed was a shuttle ride from one gate to another, due to amputation, and MS complications. I found that reasonable accomodation was not offered thru online self-serve, nor available thru customer service.

I cannot book a flight insuring reasonable accomodation while using their protocol. I would have to book the flight and then be at their mercy to provide it, after signing the terms statement that says special assistance must be arranged before payment. Special assistance option not on their form, anywhere. I have MS, a leg amputation, neuro-toxicity, toxic encephalitis, chemical sensitivity, and other ailments. I hurt from typing, and very drained. A 30 minute ordeal turned into hours, with pain, fatigue, and frustration.

Cost of 100$+ to change ticket

I had a meeting in San Francisco which I missed because my route changed from a flight to SF - and instead I had to sit in Kennedy for four hours. A previous time I was rerouted even though there were seats on a direct flight - but travelocity would not arrange for me to keep my direct!

I immediately called customer service and told them that if we could not get a refund than simply reinstate the reservations that had been made. very rude customer service person who I could bearly understand her english told me that it was up to the hotel and they would call and get back with me. She called back and said the hotel manager was on vacation and she could not do anything until 6/10/08. I immediately called the hotel, requested the manager and was connected to the manager tiffany, who was very professional and checked and confirmed our reservation was still avaiable. She said she would honor it but had to confirm with travelocity. She called back and said she contacted travelocity,however they would not give her any information without speaking to me.

I than called customer service and e mail a request to simply let us stay at the holiday resort since this was our savings and had no more money to pay for another room. Mandy at customer service stated that she would contact her agent and see what she could do. Keith T. e mailed us this evening and stated the agent could not reinstate our resevations that the hotel manager said she still had and that were referring us to consumer relations for a review. They advertise dream vacations but ours is now a nightmare. there cancellation policy is very poorly written since it states that penality of 25.00 to the full amount may be charged to us. In less than 48 hrs this comany has destroyed our family vacation for something that is over a month away.

We have no money to go on any kind of a vacation due to travelocity not refunding any amount of the 749.00. or reinstating our original reservations, they lied to us causing undo stress. My children ages 7 and 9 have been crying most of the day along with me. this was something I have been planning for months. It is not the hotel, they tried to help us, travelocity will not either give us a refund of any amount or reinstate our reservations which now prevents any vacation, needless to say the loss of funds for a 48hr mistake.

It referred me to call. I called and the automated service confirmed the flight but I was not satisfied and called the airline. They informed me that their airline no longer flew out of Little Rock and there were no seats on any other flight. I then call Travelocity and threw a fit...they could do nothing to remedy the situation except to refund me the $656 and start over. The cheapest flight I could find would cost $1500.

I told them we could not afford this and I asked why we had not been notified. They, of course, said they emailed me...but I did not receive any email or phone call.

I have a problem and it seems no one can either understand or help me fix. I just paid an additional $522.80 for a cruise trip I booked back last September. Let me explain why I'm so upset.

I booked a cruise to Alaska leaving from Vancouver BC on the 15th of June returning the 22nd. I also booked 3 nights at the Four Seasons Hotel one on the way out and two nights on the return. That would make our trip total days from the 14th of June to the 24th. To make sure my husband could get time off I waited to book the airfare because we have friends up in Vancouver and were hoping to spend a couple extra days with them. I was told that would be fine and to call back (well to go to the website and add them) to add my flight reservations at a later date to my cruise package. Um, okay I said but later I had no access, I called over and over but no one could fix the website problem.

Meanwhile I had no Internet access to my cruise reservations on Travelocity.com I called to add my flight and to see why I could not see my reservations. I was told to go to my stuff where I could pull up reservations for my mother's visit here to Dallas but nothing about my cruise. I spent hours working to try to access this. (Not to be confused with my mothers new flight to Dallas this April) I then tried to book a flight to go with my package on the phone because I still had and still do not have access to my cruise package online.

This was an absolute nightmare, I was put on hold, transferred 3 times, I spoke to people in India, Canada and the US. I would be put on hold for up to an hour or more then it would disconnect and I would have to redial and get transferred again and again and after an hour on hold be again disconnected. This took me an entire day till I found someone in I think Canada willing to help me try to access my account so I could add my plane reservations but to no avail.

Finally he or someone at that point said they would add my plane reservations to the package because I couldn't get online to do it myself. I paid by credit card and assumed that I would be good to go. I think they sent me an email confirmation but in my excitement I didn't look at the dates. They booked the tickets through your air department not my cruise package unknown to me and the tickets had us returning on the 22nd not the 24th as our cruise package showed. Again because I cannot access this on My Stuff on your website I had no way to look up the entire package. Had the been looking at the cruise package like they were suppose to the dates wouldn't have matched with the hotel reservations.

All I can say is thank God that I received an email yesterday saying my flight reservations had been changed or I would have never known. I looked at the dates in horror, we would still be on the ship as our plane left for Dallas. I quickly called hoping this was all a big mistake and that someone transposed the dates but I was accused of making the wrong reservations BECAUSE I did not book ONLINE!! I HAVE NO INTERNET access to my trip on your website. So the airline tickets were in the end unknown to me booked through simply Travelocity Air not added to my package where someone would have noticed my package was from the 14th to the 24th with hotel. Had I had access to my account back in September I could have made the necessary changes, saw the dates didn't mesh and realized the plane tickets didn't match my cruise package.

To this day I still do not have access to my account, I spent 3 hours again on the phone today trying to fix this mess, get my plane tickets changed and fix my access to My Stuff but all I got was an additional $522.80 charge for changing my plane ticket from the 22nd to the 24th and lots of grumpy employees and a headache. I already spent over ten thousand dollars on this trip and none of this was my fault. You should be able to fix my web access in seconds. How do I know... My husband is a Microsoft employee and with one click he can post this to over 45 thousand employees! Or fix my access in seconds with access to your main computer. How sad.

3 months later, I'm now seeking a flight to go home to the East Coast to visit my family. My husband and I tried to call travelocity to use the credit that we were told we would have. The customer service rep told us that the ticket we previously purchased has no value since the flight was never cancelled and that we would get nothing. We explained to him that we had called in February. Clearly they must have record of the call!!! If anything they should be able to see who sold us the replacement tickets to know who we spoke to. We were very patient and pleasant with the agent, but the more we pleaded with him, he became extremely rude.

We asked him to connect us with a supervisor. He placed us on hold for a total of 55 minutes (I counted). FInally the line went dead and we were cold transferred over to a representative at US Air, who had nothing to do with this. By that time we had been on the phone for over 2 hours.

I have given up and we have now lost a total of over $350.

I have received no refund to date, May 17th, 2008. I have been told repeatedly that 'the check's in the mail' - I will get the refund within 7 days, or 7-14 days, or within 24 hours.

"On the 3rd March 2008 I requested on line a DIRECT flight from Montego Bay, Jamaica to London Gatwick for two passengers. I did NOT ask for change of flights or any stop over. Travelocity offered a flight to London from Jamaica which I accepted in trust and good faith the flight as per e-ticket. Travelocity later confirmed this flight by telephone to me.

On arrival at Montego Bay Airport on the 22nd March at 1.30 pm to check in for our flight we were informed that the time for transit in Kingston was illegal and impossible we begged Air Jamaica personnel to contact Virgin in Kingston, she did and was told Virgin would not wait for us. We then contacted Travelocity to see if we could be re-routed. This exercise was longwinded, frustrating and costly as your staff was not listing to us or taking the predicament we were in seriously or see the urgency of the situation.

"In desperation we asked Air Jamaica staff to speak to your personnel on my mobile phone, he was duly informed by Air Jamaica of the impossible travel arrangements made by yourselves which was ILLEGAL and against IATA rules and to which you shouldn't have offered to us, especially as the transfer was from an internal flight to an international flight. Your personnel kept arguing and refused to accept the seriousness of the situation. At this venture our mobile credit ran out after a very lengthy conversation.

"Both we and the Air Jamaica staff then tried to reach Virgin in Kingston again to see if we could change our Kingston to Gatwick leg for Miami to Heathrow (taking a flight from Montego Bay to Miami paid for by us), unfortunately Virgin's telephone line was down. This also made it impossible for us to notify Virgin we could not take up our seats. After more lengthy and frustrating calls to your company without any success the Air Jamaica staff informed us that the only option left to us was to buy a new ticket on the 23rd (as by then the Air Jamaica flight to Miami had closed).

"From 4 pm to 8pm we made several very long calls to Travelocity speaking with different personnel. On two occasions we spoke to a Brian and then a Peter (Agent sign ATY) only to be told that we were late for our flight and had to pay $1,000 each for a new booking on the 23rd March! To say we had been late for our flight was totally incorrect and a false statement (as you can see from what we have stated above and this can be confirmed by several Air Jamaica personnel's at the Airport.) and indicated that Travelocity was trying to shift the blame to us the injury party.

We have had to spend one night in Montego Bay and have had to buy new tickets for Montego Bay to Orlando and Orlando to Gatwick as this was the only option open to us in getting us to our destination because of prior arrangements scheduled for the 23rd March. It is apparent that Travelocity made an error and MUST accept this as a responsible travel agent. You offered us an illegal travel arrangement and we therefore are expecting to be refunded for our expenditure see list below. We look forward to this being amicably resolved urgently and the amount refunded to my Credit card with email confirmation to myself. Expenditure Total = $1635 US

Then I Was told to call travelocity to try and get a refund on the ticket , they also want a form to be faxed to them from the Doctor that says she can not fly for one year. This lady is 85 the reservations are for a trip 6 months away , they will not just refund her money. When our elderly are taken like this is not right . Can you please help her.

The cost of the ticket and insurance combined was 250.40. This is not alot I know but with only SSI it is for her...

When I tried to contact them as soon as I found out I couldn't get through so I asked at our hotels front desk what I should do they told me to have their concierge help to contact them first thing in the morning so the next morning it took about 30 min. but we got through.We told them we were on the ATA airlines they put us through to a special line just for this,we spoke to Angel she said that we were booked on a flight with United for the return flight home she faxed us the itinerary we were so relieved that Travelocity had taken care of this so we continued on the vacation as planned .

Sunday morning we checked out of our hotel returned the rented car and took a shuttle to the airport when we arrived at the airport we were directed to a specific line for the ATA customers at the counter we were informed it would cost $1434.72 per ticket there was 2 of us this was the first time we were told this we were stuck.

I paid the fare because I had no choice I had to be back to work the next day.Also I was emailed that we were supposed to be reimbursed for the ATA ticket,I was never contacted again by travelocity.Once I returned home I talked to a customer care agent once again she told me I wasn't supposed to be charged for the return flight to fax all the documents showing proof of travel which I did and still have had no response it has been over 2 weeks.I don't know what else to do.

This trip ended up costing me 3 times the amount that was agreed upon at booking,and I was stranded in Maui had I not had the money in the bank to cover this.Travelocity has a motto you'll never roam alone,and I was also on their recording while waiting for a customer care agent they say that everything will be right or they will make it right .Not true...

The first call was in a waiting loop for over 20 minutes. When I was connected it was almost 2pm (my flight was scheduled to leave at 3:30pm). I was asked the usual questions and the representative confirmed that I was able to reschedule the flight at this point. He transferred me to another person speaking very rudimentary English to the point of my having to re-spell my name and give my phone number close to five times, often having to repeat sentences and rarely having the impression that my conversation partner understood what I was asking, giving generic answers like do not worry on complex procedural topics. Hho called Air France on my behalf, dropped me out of the waiting loop a handful of times to tell me he was still on hold with Air France and then, after asking me to have another few minutes of patience, dropped my call.

Second call lasted close to 30 minutes in a waiting loop (it being close to 3:30 now) after which I was again transferred, put on hold while the representative called Air America, and dropped after 20 minutes in this loop. Third call happened around 3:40 at which time I was told there was nothing they could do for me. Fourth call, briefly thereafter, after calling Air France with re-assurance that for a Bereavement Flight a space was available on the next day's flight at the same time, I was again told nothing could be done except for a re-scheduling to the next day at the tune of $3500 extra. At the same time Travelocity was offering these flights for $712 on its website. When I pointed this out, I was dropped again.

Fifth call was made by my wife. She reached a supervisor who promised her to credit the already paid ticket to a new flight, then reneged and told her that nothing could be done since the call was made after the flight departed. I had called well ahead in advance before departure. Even allowing for the abysmally long (grand total of over two hours) time on hold I made the first two calls before the flight's boarding. I was given assurances by Air France twice that all it took was a Travelocity re-schedule, yet Travelocity gave me the runaround. Out of the money for this flight and out of the money for a funeral and associated costs which I had wired my mother that morning, I was unable to pay the $3000 for a flight the next day, which means I won't be in Germany in time to say my goodbyes to my father, best friend, mentor, and hero.

I am out of $800 for the first flight, extra cost for a new, shorter notice, flight which won't get me to Germany in time for the funeral, will have to purchase extra transportation from Frankfurt since I was unable to get to Nuernberg, and phone/Internet fees while trying to research my options when Travelocity refused to.

I am out $170.27.

The last time was when I purchased a package deal (flight, hotel, and car rental). When I called to change to leave a day earlier, I was told that I could not get a return flight the day earlier. I went to the airline directly and changed to the day earlier for $100 versus the $125 Travelocity claims to charge. When I called back to change hotel and rental car, I was told they cannot change since it is pre-paid, even though they say they can make changes for $25 for hotel and $10 for car rental. Since they have my money in advance, they have no incentive to make the requested changes, so instead of spending $25 to save $75, and spending $10 to save $40, I have to check out early and return the car early with no compensation. I've learned my lesson. Travelocity is NOT about customer service, and that's the last money they will get from me.

Loss of money due to paying for an additional day at a hotel, and day of car rental. This does not include the few hours spent on the phone trying to make the changes.

My husband and I work very hard and needed this trip for our emotional health. We lined up hotels, rental cars, excursions and babysitting. We have spent a least 12 hours of our time making and changing these reservations. Who pays for that?

I went back and forth the the internet cafe for a confirmation email. When I finally received a confirmation, the hotel would not accept it stating we were not in the system and needed a fax from the agency. Finally a fax arrived, but it was for one room and three adults. The nightmare started again. We called again and were placed on hold. The hotel threatened to take the phone away from us because we were on hold for a very long time. We spent most of our vacation in hotel lobbies on the phone.

I was aggravated, frustrated and very annoyed. I had a severe headache all during vacation and experienced pain in my knee from standing while on the phone. My party was in tears. We suffered emotional stress and were very depressed after our vacation, and I am still paying for it.

So why complain about Travelocity rather than Continental? Because I booked through Travelocity and they advertise that they have a special relationship with their partners. I looked to them for help. I made several calls to them and they were useless. In fact, I let them know of the delay and the hotel gave away our room with two beds so that we had to use a roll away for the third adult. If I had booked separately though the airline I would have had them correct the problem. I would have accepted adding a day at the end. This would have been a hassle with work and everything but I would have made a reasonable compromise. I thought Travelocity would have done the legwork as they advertised, for example contacted the airline and worked something out. But they were totally useless. They just rout your calls overseas to a call center where they politely tell you too bad, so sad. If you can even understand what they say.

The only thing Travelocity was willing to do was to change the flight and book another night at the hotel at my expense for the room, penalty for changing the flight, and any increase in fare. They would have actually profited because from the airline's incompetence and their refusal to honor there own false advertising! Incredible! Never book a package deal through Travelocity and don't trust their claim that they will help you with problems. You are much better off booking separately so if there is a problem you can deal with the individual vendors directly.

We spent over $3,000 for a ruined vacation.

2 days before we were to fly out, I was looking on-line at the weather and the resort we were to be at, that I noticed some other travelers who had arrived at our place of choice,( through travelocity) only to find out that they didn't have all inclusive and they were already in Cancun. I immediately contacted travelocity only to be informed that I had not purchased an all inclusive. After several hrs on phone, most of it on hold I was finally put in touch with a supervisor who said that yes I had an all inclusive pkg, I politely informed him that I had spoken with the resort directly and they told me personally they did not offer all inclusive pkgs. After hearing that, I was put on hold again while he checked it out. After being on hold for over 2hrs again, he came back on and told me the resort did not offer that package I had paid for, but he would re-book me at a different resort that would be just as nice, if not nicer than the one we paid for. Needless to say, that was a joke! I originally paid for and was booked at a 5star resort, I ended up at a sub 3star at best, with no offer of any type of compensation or any type of an apology. My advice - Stay away from travelocity at all costs!

Travelocity refuses to pay the costs I incurred in correcting the matter, $117.51, and claim that they totally would have paid it if I had called 6 days ago, but today, I have to be honest we cannnot pay it. They said that phrase over and over. I find it hard to believe they would have paid me the money they owed me if I had called earlier, given the long list of complaints here from people saying that even when told they will get a refund, the refund never comes.

When I arrived at Miami International Airport and went to check in, I was horrified when the very polite woman at the counter told me that I could not check in without first showing that I had a ticket out of South Korea within 30 days of my arrival. I was aware that as an American my tourist visa was only valid for 30 days. That would give me time to attend my friends wedding and see some of the sites before deciding if I wanted to take a ferry to Japan or hop a flight to Thailand. Well, I immediately did as the cute TRAVELOCITY gnome suggests in their commercials and I called the 800 number. The woman was very polite and helpful, but after 45 minutes talking to her and 20 minutes on hold as she contacted the airline, she informed me that I would need to purchase another ticket out of Korea before they would let me board the plane. After all the time in line waiting to check in and then on the phone with the TRAVELOCITY agent, my flight was due to depart in less than 20 minutes.

I never did get my vacation and I never did get to see my friend's wedding. I may be a 32 year old man, but I went home and cried. As a kindergarten teacher the $812.00 that I spent on my ticket represents two weeks of my hard earned pay. Never once did TRAVELOCITY inform me that I would need proof of a departing ticket to use my one way ticket. There is no way that TRAVELOCITY can refund my lost memories, but I wonder if they will do the right thing and refund my money. If you plan on using an online travel agency such as TRAVELOCITY, think long and hard before you purchase anything from them because you may pay more for your tickets if you buy direct from an airline, but they will give you all of the information and service you need to avoid a situation like this. My $812.00 represents a single ticket sale for them, but to me it is more than a months rent and my car payment combined. I even emailed them that evening and have yet to hear from them 3 days later. Beware of these companies that do not hold up to the promises that their humorous little gnome mascot makes in their commercials.

We're out $1863.30.

The person (Jonathon) seemed to have a care less attitude and kept saying that this was their business and this was how they made money. I spoke with a manager at the Wingate and they were quite astonished at the difference in price, but since they do not have control over pricing with Travelocity, they were not able to do anything, (which I did not expect), but they did say that it appears that it was an exorbitant amount just to make a booking. When they looked at the rate that they paid Travelocity, they said I could have received the same rate if I had called them direct. Mentioning this to Travelocity (Jonathon), he said that the hotel could not have given me that rate. So who do you believe? I know who I DON'T believe...but I know in the future that Travelocity will not get any of my business, and I will ensure that they don't get any business from friends or family.

There was not physical damage and economically I'm out $115.45, which may be a lesson to check into these so called, Let us save you money Internet travel agents. In the future it will be direct dealing with hotels, airlines etc...and will take their direct prices as the gospel truth.

My poor Mother stood at the airport for 4 hours trying to get her ticket from Travelocity, and my mother was traveling to go to her Brother's funeral! The American airlines agent was on the phone for 45 minutes with Travelocity and they refused to issue a ticket. There is no good excuse. Travelocity Guarantee is worthless! Also, all their agents are in India, so you know they don't care. I will never do business with them again.

I had to purchase two additional rooms, for which I asked reimbursement from Travelocity. Their response was that is up to the purchaser to specify the number of rooms. That is true at their start page if you are searching for both. But, if you only buy air tickets, you are offered the option to purchase hotel accommodations also on a per person basis.

I lost about $75 for a lack of receipt.

Whoever we spoke to told us that we did not need a passport. We traveled from Charlotte, NC to Hawaii just to find out that they would not let us on the cruise ship without a passport. We spent 4 hours trying to straighten out this matter with the embarkation officer, Blake Bayler. He was extremely rude and basically told us to leave, there was no way he was letting us on the ship. Then we had to wait another two hours to get our luggage back. We spoke to travelocity customer relations and they told us there was nothing they could do about it, we would not get a refund for the money we spent on the cruise; that they would not let us on, and that it was our fault we didn't know that we need a passport.

Even though I called them back in August and was informed that we did not need a passport, and the documentation we recieved via email stated, and I quote, "Sea (cruise) travel: As early as January 1,2008, passoprts will be required for cruise passengers entering or re-entering the U.S., which our date of travel was October 20, 2007. Their excuse for their lack of refund is because we do not have a recording of them telling us we did not need a passport and they couldn't even find in their contract where it stated that we need a passport. And I quoted out of the contract paragraph were it states that guest should check with their travel agent about documentation requirements, which we did and we were told a passport was not required.

I called to complain, and a week later I'm still receiving the same ad for a non existent air fare. This is the classic bait and switch.

It's mid-September. No refund. I've been on the phone to numerous agents in India and all they do is transfer the claim to the refund department. Every time i call back, its been returned with no action and no explanation. They keep sending it again.

Checking on consumer affairs - seems I'm not alone.

This is a business trip and I need to get it solved. I'm carrying the charges on my credit card with interest. The ticket was $1700. So far, I've acrued $153.00 interest!

After spending two weeks on the phone, on hold with different representatives, none of whom could answer any question or complaint, I was finally able to speak with a couple of different supervisors... Finally a supervisor, Brian at Travelocity, phone conferenced with Heather at the hotel and promised that we would receive a credit. That was on 6/27/07. Now 9/4/07 We still have not received a credit.

Along the way I encountered endless on-holds, phone transfers, and repeated asking of the same questions, and of course disconnects. Eventually I got all the info required. I even traced the refund from Frontier, all the way to the Travelocity refund office. The last thing I heard from Travelocity was this was a non-refundalbe ticket from the carrier. Contact the airline directly. I went on to respond that the ticket ALREADY WAS REFUNDED and this wasn't an issue. I supplied all the documentation of the refund. At that point Travelocity stopped responding.

I used the international Travelocity phone number to call and they disconnected each time and never got us a place to stay. We ended finding a motel for the other 6 nights. Upon returning home, I have had numerous phone calls and an untold amount of emails, all saying they wanted to help. As of 6/18/07--nothing.

I had to pay out $2000.00 for the three rooms, plus hundreds for meals. On top of that, the 3 phone calls made to Travelocity from Costa Rico cost me $100.00 each, for a total of $300.00. This is after I paid Travelocity $6886.69. I will never use them again and suggest, don't beleive they check out the resorts for you.

When I didn't hear from them I sent another email. Today (May 23rd) I called them twice and got disconnected twice. I then sent another email asking them to contact me with status.

They owe me $404.94. I've already spent too much time trying to get some answers but none have come.

The bait and switch is real at Travelocity.

We had to go stand-by after paying more than $1,000 for our trip. It was a horrible start for our vacation.

When I called, I would be put on hold for 2 hrs, transferred and disconnected. Frustrated, I called AMEX customer service to have them cancel the trip and deal with Customer Service. Today, I received a notice in the mail from AMEX stating that Travelocity is charging me for the trip and we were considered no shows.

I am very frustrated that they can charge me for services not rendered, yet disconnect my phone calls and take no ownership. I understand the cancellation policy but do have the right to get a travel credit.

Aslo, my flight was cancelled but Travelocity did not bother to tell me even though I had registered 4 phone numbers through their automated service. In addition, when I went to their site, their Internet site was down. Because of Travelocity, I was stranded in New York for an extra day in the airport. HAd they called me like they advertise they would, I could have spent the extra day in a hotel room rather than sleeping in the airport.

I called their customer service number when I arrived at my destination
and was spoken to very rudely by one of their customer service reps, Victor. I asked to speak with a supervisor and

he refused to let me do so and did not offer any assistance with the matter. He just kept speaking to me in a condescending manner and repeating the same thing over and over. What also concerned me was that I knew a supervisor was listening in to each call and they did nothing to reprimand him.

My flight booking was great but the hotel that Travelocity put on the selection list for my package was in a very dangerous area that is not protected by police. I was appalled as a business traveler to have been put in that situation without warning and then not assisted by Travelocity when I called for help.

Luckily I was able to stay with my brother-in-law on his military base. But if I was out there alone I would have been stuck in that motel full of druggies and parolees.

But the real nightmare began when we tried to recuperate our money, which to this day, due to an unimaginable ineptitude, or worse, outright fraud on the part of Travelocity, we have failed to do. It is impossible to describe the litany of all the long-distance calls to barely English-proficient operators in India, to getting shuffled from one indifferent consumer relations office to another, from one non-existent address to another, form one non-operative fax number to another. We do have it all documented though.

Our last straw was Monday, where, once again we were given a mind-numbing runaround and another series of impossible hoops to jump through from yet another Travelocity manager. We told her that from here on, we will seek other options to recuperate our money, plus the costs of our phone calls, which are now above $200.

Hours upon hours of lost time, almost every day since Janurary, on the phone, the Internet, trying to fax. Over $200 dollars of phone calls and faxes. Utter, complete total frustration.

She came back and said your credit card has been charged $437.60. I was in shock. She had not quoted me a new price, nor confirmed that the price had changed. She charged my credit card without my consent. She was supposed to check to see if the tickets were still available, not charge me. I asked to speak to a supervisor. She gave me the number of the airline and told me I had to work it out with them.

We have since learned that on February, 21, 2006 the same note was given to the passengers who were leaving on a NCL cruise that day. We have also learned that this is standard practice in order to avoid dockage fees at Acapulco.

We did file a complaint prior to leaving the ship. We could continue about the bad food, lousy service, rude personnel, and the inability of the ship to ever be on time; however NCL and Travelocity already have heard that story from thousands of customers. We are demanding a full refund of our fares.

When I finally got through after four hours on hold, I was told that paper tickets had been issued and mailed already and so there was nothing they could do. Well, for $180 plus another FedEx fee to mail the new tickets, I could get the date adjusted. Granted I made the mistake and didn't catch it before confirming my order, but shouldn't their Guarantee mean something? There is no mention of exclusions to this specific guarantee except that I need to contact them within 24 hours which I did.

I'll either have to pay $200 to stay the extra day or shorted the holiday and return home a day earlier than planned.

We paid $5,936.46 to Travelocity for 3 people and then had to pay an additional $2,238 because Travelocity would not pay the Royal Hideaway Hotel.

Not wanting to spend Christmas vacation at Denver airport, we rented a car and drove to Sioux Falls. Similar to other Travelocity users' experiences, we're unable to get a refund, despite hours on hold to customer service agents in India. Our next option is to ask our credit card for fraud protection. After that, Texas Attorney General. (Travelocity has to be sued in Texas.)

Lost vacation days, rental car fees and fuel in excess of $400.

The damage was 150 dollars out of my pockets and several hours over phone and email exchanges.

We traveled from Birmingham to Chicago on United. Then began our flight from Chicago to Hawaii. Three hours and fifteen minutes into our trip, they announced that there was bad news. There was an earthquake in Hawaii and we were not allowed to land anywhere in Hawaii, we were redirected to Chicago. When we returned to Chicago, we met with the United representative and booked our trip home for the next evening. Then about an hour and a half later we made it to our hotel room and called the Grand Wailea. I told them my name and my situation and that I would be unable to keep my reservation since my airplane would not land. They instructed me to call Travelocity. Which I did.

Travelocity told me that it was no problem, that I would receive a refund. He attempted to call the Grand Wailea, but their line was busy. He said to call Travelocity back in 2-3 days since he could not reach the hotel, but I would be refunded the hotel and shuttle. I would have to call United for the airfare refund. I called Travelocity back three days later and was told that the Grand Wailea called Travelocity and said that I was a no show. I told this representative that I had called the hotel (they did not take note of my call) and travelocity (which they did have a record of).

What I believe happened is that since the hotel room was purchased by travelocity and not myself directly, the hotel was waiting for travelocity to call and cancel the reservation. At that time, I was told since I was a no show, I would be charged a fee. I told them I wanted a full refund, but no fee. I then asked to speak to their supervisor. Then I was told I would be given a full refund for the hotel and shuttle(no fee), but they could not tell me how the trip broke down (what portion of our payment had been for the hotel and shuttle) because the refund department did not have a phone. This refund was supposed to be distributed within 30 days. That 30 days was up about 15 days ago.

I called and e-mailed Travelocity earlier this week and was told that they would investigate my request and that they were having difficulty obtaining the refund from Grand Wailea. I told them that my refund should not be dependent upon their refund from Grand Wailea since I did all that I was supposed to do and it was their error. I then called Grand Wailea and was told that Travelocity had all day to notify them of the cancellation. Also, United only refunded us the amount that Travelocity paid them and not the value of our tickets to Hawaii. I am very frustrated and do not know what to do. Do I need to pursue legal action? What should be the next step because I can't seem to get anywhere.

I contacted Travelocity & was told there was a computer glitch & that the room was available & that they could handle the reservation for me. The rep. checked and said that the card had not been charged for the internet transaction. I checked my account later & found that I had indeed been charged both times & that only the later charge was assigned a room. I called back & travelocity contacted my bank. My bank told travelocity that until they released the authorization on my card that they could not do anything about it.

Finally, I called Varig myself to see if I would still be able to fly the date of my ticket, but was told my flight was cancelled. My question is; Shouldn't Travelocity be held accountable for the cancellation of my ticket and should I expect a full refund of my ticket from them?

I contacted them several times about by ticket long before my flight was cancelled yet Travelocity did nothing. They had plenty of time to rebook my ticket in light of all the problems Varig was going through.

P.S I have been dealing with Travelocity ever since the incident and they have been very slow to respond. Also, they have said that they have try to contact Varig, but no response. The fact that Travelocity is not getting a response seems obvious to me since Varig is out of business.