Travelocity Reviews

They owe me $593.60. I am out the $593.60 just for the trip that does not include the $400.00 that I put out for the Daytona 500 tickets, so if you want to include that, my total damages is $993.60.

I then called my bank to see what the problem was and was told that United Airlines through Travelocity had put a hold on the ticket price of $2,005.50 on my credit card account! I couldn't get a ticket for the flight but yet they, for some reason, locked up that amount on my card. I had my bank call United Airlines while I called Travelocity. We both got people in India to deal with who were completely useless and could only read from a script! They wouldn't even let either the bank or myself talk to anyone else and could only say, "We always do business like this." United blamed Travelocity, and Travelocity blamed United Airlines and both of these companies have no phone number that gets you to anybody except people in India. When I saw that United Airlines had an Arlington, Texas address, I called information to get their Texas number.

Every number that I called took me right back to India! There is no way to speak to anyone from the USA ,and so getting anything done is in fact impossible! And the weirdest fact is that I went online to Travelocity for 2 days. After that and the cheap fare & flight that I tried to book was still being advertised! Even though Travelocity took (froze) $2,500.50, it has not been credited back to my account even though both Travelocity and United Airlines said that I would have it back within 24 to 48 hours. It took them 10 seconds to take my money for a flight that didn't have any seats, and yet today, they still have my money frozen from me.

I believe that both Travelocity and United Airlines are using deceptive practices by advertising flight that you can't get and put holds on your money even though you can't get the advertised flight. They do this with the knowledge that they are both immune from the consumer because we can only talk to people in India. It is frustrating enough to be lied to and deceived, but to try and hold an intelligent conversation with people that don't understand you and that you can't understand is the ultimate insult.

I called customer service to find out if I could upgrade to another hotel, and I would pay regular price. I was told by 2 customer service representatives that unfortunately I knew the circumstances before I booked a top secret hotel and it cannot be refunded or changed. The price was good but not for a dirty hotel.

We gave them our credit card information and assumed everything was fine. I called the motel on the night we were leaving, to confirm our reservation. The person I spoke with said "you're booked for one week". After a 14 hour drive from Los Angeles, we arrived at one in the afternoon. When we arrived, the owner of the motel told us he had no record of our reservation. I showed him the booking information from Travelocity. Since his command of English was limited I knew this was going to be a real mess. We got Travelocity on the phone and asked what was going on. The operator who's command of English was questionable, told us they had faxed the information to the motel on June 2.

The owner of the motel told me he did not know how to operate the fax machine. What a surprise! Our information was sitting right in front of him. My bank was located near the motel, I went to the bank to inquire if the amount for the room had been deducted from my account. The bank said the draft was pending, but they had not received conformation from either Travelocity or the motel. I cancelled the transaction and returned to the motel.

I was livid at this time. The owner showed us three rooms, one was the room shown in his ad. It was clean but had only a double bed, for three adults and a small child. the next room was a mess and had ** scrawled all over the walls. We chose not to stay in that one. The next room had two double beds in it but it was a rat hole. Because there was Rodeo in town, there were no other rooms in town. So, the owner wants to double the price, because he knows there is a shortage of rooms.

After an hour on the phone with Travelocity, he says he will rent the room for the original price. Then the horror begins. The are no towels in the bathroom. There is no window cover in the bathroom. He gave me and old shower curtain, and some stick pins to cover the window. The sink is plugged, and won't drain. We have to brush our teeth and wash our hands in the kitchen sink. There are doors missing from the kitchen cabinets. The carpet has never been cleaned, and is full of holes. The two couches in the room are full of holes. The TV is in what once was a fireplace. The bedding is filthy. I had to find a laundry to wash the sheets.

I went Wal-Mart to buy towels, toilet paper, Kleenex, and some cleaning supplies. There were two heaters in the room, but only one worked. In the morning it was 28 degrees outside and we have a 2 year old with us. There were two rooms next to mine, occupied by people who were working for the owner. On two different occasions, they confronted us for making too much noise? I complained to the owner who did nothing. In the six days we were there, they never cleaned the room, provided towels, emptied the trash, or asked if we needed anything.

On the fifth day the owner tried to evict my wife, while my son and I, were out doing the laundry. When I confronted him, he said he made a mistake. I have tried to contact Travelocity by phone, and got blown off, or put on hold for twenty minutes. Since I belong the the largest Union in the state of California, I have placed my comments about this motel, and the city of Bend, who allow this guy to stay in business on our website. My recommendation: don't use Travelocity.

I spent six days in the worst motel I have ever been in. I have been to third world countries, that have a common toilet for a whole floor, that were cleaner than this place. We all returned with terrible colds. I spent another $200.00 getting rid of mine and my wife's illness.

So I am now fuming. I called the hotel directly to see if they could help and they told me they could not help with the Travelocity problem because I booked them through Travelocity. But she could book me the same two rooms for $400. OMG, so not only did I lose $820.00 from going through Travelocity, but it actually cost me $420 more a night to book the rooms through Travelocity. I thought the whole reason for going through them was to book the room cheaper. I guess not. I will never use Travelocity again in my life.

It's not fair and very misleading for Travelocity to falsely advertise a package and purposely disallows the customers to book a "free" rental car. This is straight out fraud. I filed a complaint with Travelocity under its service guarantee, but was told I have to pay for the car. Robert never answered the question about the "free" rental car from the west coast. I'll never use this company again and wish I have checked Travelocity complaint history. I ended up paying for a more expensive trip with the additional cost of the rental car for $210.

After I received the e-mail, I started to wrote letters, reply to e-mails, made international calls to US that cost me over 20$ again, but I have been told by the assistant from the phone that my flight time had not been changed, and asked me to hold to check out. After I held the phone for 20 minutes, I heard nothing but my money run out from my mobile for the calls. I do not know if my flight time has been changed, who will provide the hotel for me to stay there over the night.

The next day, I received an email from Travelocity that my second reservation was canceled by their fraud department. I called American Express and discovered they approved both charges and deducted the amounts for both tickets from my account and line of credit, which make my card ineligible to use for a third reservation. They said Travelocity had to reverse both charges before I could use my card again. I called India again and asked for a customer agent in the US. A supervisor named Andy then worked to call American Express and I was on hold for about 45 minutes paying for the call. Finally, they reversed the charge and I was able to book my flight on Continental's website for the same price. This constitutes fraud because when Travelocity canceled both reservations, they should have immediately reversed my credit card charges instead of keeping the "float" on my money and tying up my line of credit so I couldn't take advantage of current trip prices.

The people in the call center in India are very condescending and have a know-it-all attitude that every problem needs to fit to one of their scripts. Their listening comprehension and speaking of English is mediocre. $30 in phone call charges from Mexico to India since there is no international toll-free number for Travelocity.

A bait and switch was done by Travelocity. When I called to question the bait and switch and asked for a refund because I did not request a 2 1/2 star hotel, I was told that it was non-refundable. Ultimately, I was given a $50 inconvenience credit. I indicated that I felt that their actions were illegal (charging for a 3-star hotel but giving a 2 1/2 star hotel) and I requested a full credit of my $116.30 paid. They said. "No" and that is why I am contacting you.

I have, for the last 3 weeks, been attempting to add the tickets back on to the vacation. Initially, I was told no problem. Later, I was told that they only could be added if my credit card was charged again. Then Travelocity would remove the original ticket charge (in 7 to 10 business days) from my account. I was not in favor of this, as it would mean my card would be billed twice for the same activity and I would be subject to all fees and interest associated with the two charges.

Over 1/2 hour later, David, from San Antonio, got on the phone. He kept putting us on hold. Approximately, 45 minutes later, David informed us that they have to do the "footprints" on the internet and someone would be contacting us 48 hours later. He indicated that we might have additional charges to change our flight (to correct their mistake). We asked for a number to reach David in case we didn't hear from anyone, and he said to call the customer service number we originally called. That would bring us back to India.

Obviously, there was some sort of malfunction in Travelocity's system. We are attempting to bring our grandchildren to Orlando. We have purchased all sorts of Disney, Sea World, and Universal Studio tickets. We have put a $200 non-refundable deposit down on renting a condominium for the week. We have been saving for this trip for almost two years, and now, we have no flight. But we have a indication that things could be corrected with additional charges.

The supervisor was worse than the rep. The supervisor did not offer to see if possibly they could re-book the ticket. We had to advise the supervisor to see if the ticket could be re-booked. The supervisor said that he can not re-book the ticket but that he will cancel and refund the previous ticket within 24-48 hours and recharge us for another ticket. When I asked to speak with someone in corporate, no one wanted to give me the telephone number for someone locally. I work in customer service and the service I received from travelocity was horrible. In all, I spent 4 hours on the line and nothing was accomplished except for frustration and disgust.

They told me that they don't understand how my confirmation was less than what they have on their system and that they don't understand how the airline can be saying that my reservation was cancelled, if on their system it shows that I have a reservation. I've spoken to multiple supervisors and still don't have a resolution, even though I already paid them $4,009.50.

I asked Travelocity what the fee was for, and they said it was a combination of the non-refundable plane tickets, sales tax, and the trip insurance. I am currently fighting this fee through the customer complaint department because I feel that it is unethical for them to hold onto my sales tax and not credit back the trip insurance, and I'm researching the non-refundable plane tickets further through the airline to make sure the info Travelocity gave me is correct. One-fourth of the total cost of my trip is still being charged when I'm no longer going. Outrageous!

Travelocity supervisor Alice said they took it upon themselves to do me "a favor by saving me $180" by cancelling original reservation and re-booking using cash. I did not give authorization to charge my card. They said points will be returned in 60-90 days. Now supervisor BG states all reservations made with points are automatically charged on the credit card as well which is not true. When I paid with points on another reservation, my card has not been charged. I want a full refund on my Visa and points returned to my account and I will book this ticket myself using points from another card or cash at a lower price than I am being charged.

On Friday, March 26th, we drove to Milwaukee to catch our 11:40am plane. We arrived early, went through security, got our boarding passes issued, then found that our flight was delayed, they were missing apart. The guy at the gate said we should still make our connection in Chicago (there were 14 of us catching that flight from Chicago to Washington Dulles). We waited. The flight was delayed again. We probably weren't going to make our connection. The flight was delayed until 1:15pm, the same time our flight left Chicago.

The desk agent told us there were no other flights, everything was booked up solid for spring break. The best he could do was Monday, from Milwaukee or Chicago. I called Travelocity, there were no flights available according to Brian. The next available flight was Sunday, there were no other options. We were stuck, no other options. Would you like to cancel your reservation, you will get a full refund, said Brian. What else am I going to do? I canceled the reservation. No trip, no vacation, no Grandma. She was devastated. The family regrouped at my wife's sister's house a half hour away. We decided to look at any other options and went back to Travelocity's web site. There wre flights available, a whole screen full of them!

Don't believe the Gate Agent when he says there are no other flights available. I should have known when he causally looked down at the screen, like he looking down at a monitoring screen from the Matrix, and said there are no other options.

Don't believe the Tavelocity Agent when they say there are no other flights available. How can Travelocity customer service not have access to the same technology that I have on my home computer? I spent over two hours combined on the phone with those clowns, and it took me 5 minutes to look up what flights were available.

Do not cancel your reservation until all other options have been exhausted. Call the airline directly, look for flights on travel websites, call other airlines. Once you cancel your tickets, Travelocity and the airline will not help you any more, even if it is their fault. Once you cancel your reservation, they hang you out to dry. You're done. Of course Travelocity will sell you a new ticket that you just found, but at a super inflated price / triple the points. Oh, and by the way, you won't get your money / points back for 1-2 credit card billing cycles, even if you want to buy another flight. Truthfully, I think they really don't want to accommodate you on other flights that are available, because then they can sell that expensive ticket to some other sucker that needs it at the last moment.

Travelocity and United Airlines lied to me. Don't let them ruin your vacation.

Only upon purchase of the package are you allowed to contact an "offsite" number and make your reservations for non-existent tickets. The "agent" informed me that none of the Cirque du Soleil shows we selected had seats available on their promotion (No indication that the promotion was limited to what were probably obstructed view seats in the first place). But, she would be happy to sell me tickets for any of those shows at full price!

This is a classic travel scam, promising great shows, not providing any information about limits, and then unexpectedly having no Seats and then turning around and selling those same free non-existent tickets to you for full price! What galls me is that MGM City Center, Aris Hotel and Vdara Hotel and Bellagio are scamming its 5-star clients through this bush-league ruse.

As I could not verify details until the package was fully prepaid, I'll include what I received after paying: "Thank you for purchasing an Entertainment Package from MGM Mirage. Included with your Package are up to two tickets to one of the following amazing Las Vegas shows: Viva Elvis by Cirque du Soleil, K by Cirque du Soleil, Disney's The Lion King, The Beatles Love by Cirque du Soleil, Terry Fator & His Cast of Thousands, Lance Burton - Master Magician, The New Faces of Las Vegas Comedy, Frank Caliendo, Zumanity The Sensual side of Cirque du Soleil, Criss Angel Believe from Cirque du Soleil and Tournament of Kings."

I must note that the language after I paid has changed from "MGM Mirage Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show" to "Included with your Package are up to two tickets to one of the following amazing Las Vegas shows." Gee, I guess once they have your money, your choice goes out the window.

Avoid MGM Aria and Vdara and any promotions they offer directly or through airlines, travel sites etc. MGM Mirage Entertainment Show Ticket Promotion includes up to 2 tickets to choice of one select show. "Tickets will need to be reserved in advance, and must be reserved no later than March 22, 2010. Valid per room, per stay for air & hotel package bookings of 3 or more nights. Valid per room, per stay. Maximum of 2 tickets (only 1 ticket maximum if only 1 person booked in the room).

Show blackout dates are Mar 22, and Apr 11-12, plus normal show dark days of week. Not Valid for Group Bookings. Offer not valid on existing reservations and may not be combined with any other offer. Other Terms and Conditions apply. Redemption information will be on documents. Tickets will need to be reserved in advance, and must be reserved no later than March 22, 2010 or they will be forfeited. Limited Time Offer. Save up to 20% Off. Save up to 20%! Valid for air and hotel bookings. Not valid on Group bookings."

This is bait and switch scam perpetuated by MGM, fraudulently abetted by Travelocity!

After reading online that we have 24 hours to cancel the flight without penalty, we assumed we were safe in making the changes. We were told our trip would cost $1079 total including our flight costs already paid ($560) and agreed to that total. We thought this jump in price was already outlandish but were willing to try to make ends meet enough to get down there mostly now, at this point, to see family before they pass on. So we agreed to the new price of $1079 total. We made sure to ask the representative if that price of $1079 included the $560 we had already paid and were assured that it did. We would not have agreed to paying an additional $1079 (double that of our original tickets) in any way, shape or form. That, on top of the nearly $600 we had already paid would financially burden us beyond what we can handle currently.

The next morning, when checking my credit card statement, I noticed that we not only were charged for the $1079 but also still held the charges for $560. We had only agreed to spending the $1079 because we had thought that was the agreed total price. Now we are forced into spending roughly $1639 which is more than all of our monthly bills combined. We were already in a rough situation financially and now may be forced to forgo paying our mortgage. I spent hours on the phone with the representative and never got an ounce of give or help on their part.

We were told that we have to pay the full amount regardless and if we are unable to take the trip now (which we are) we can defer the money we've spent to a later time within a year but we must pay close to $400 dollars in booking fees just to use that money. We simply couldn't afford either option and are afraid of what this will now do to our credit and potentially our home and livelihood. Not to mention now being unable to be there for the end of a family member's life and a wedding that has been years in the making.

After complaining again to Travelocity, we were finally reached by a management representative who assured us that a mistake was indeed made and that we'd be getting refunded the full amount. We felt beyond relief and satisfied. Now it is March 22nd, nearly two months after originally booking the flights and three days from leaving on our shortened trip and we noticed on our credit card statement that we are being charged twice in the same day March 8th, for the total amount of $1079. So in total, we have already been charged $560 originally, $2158 for changing the flight and an additional $60 in booking fees. A refund for the amount of $1148 was also posted on our account.

So, in total, for a four day flight we have paid $2778 total, $1630 after they refunded us for charging us twice. The problem is they never told us that they had accidentally charged us twice. So when we were told earlier in the month that we'd be given a refund for the full amount, we had felt relieved that they resolved our initial overcharge of $1079 ,not a double charge. It was never once mentioned when we received the call about the refund that the company had charged us double. We assumed they were refunding us for the additional $1079 that we had never agreed to pay on top of the $560 for our original flight.

Since we had thought that was the agreement and we'd be getting refunded and only paying $560, we have since paid waiting bills and accrued some credit card debt on the assumption that the company was refunding for their mistake and miscommunication, not for a double charge we did not know about until today, March 22nd. Now we are financially crushed by this new development and emotionally drained from months of back and forth and bad news and mistreatment from this company.

We have now been told that there is absolutely nothing they can do for us; that we had agreed to paying the additional $1079 on top of the $560 and we have no other options. We simply never would have agreed to that. We had thought we were paying $1079 total, which is already exorbitantly expensive for a short trip from Medford, OR to LAX. We were told the total included what we had already paid and are now being told there is no record of this at all. Since we are constantly being reminded that our calls are recorded for various purposes, it seems very unlikely that they have no record of this conversation and contract made between us and this company.

We feel like we've lost everything and were not given complete, honest, or, in any way, accurate information. We are now in the worst possible financial situation as a result of all of this and as recent first time home buyers, we are obviously fearful of what could happen to us and our home now that we are paying what turns out to be an additional full mortgage payment to Travelocity on top of the already crushing $560 we've paid for this flight already. We need some answers and help in all of this and would really appreciate this issue with Travelocity being resolved.

As of now, we are waiting on hearing back from yet another manager after being told there is absolutely nothing that can be done for us. With all that they have told us and done to us, this is simply not alright. Purely and simply, we had an agreement and they did not follow the terms we had set out and we are now financially crushed because of it. We'd greatly appreciate any help or action done.

I received an automated reply that said since I canceled the reservation I would be liable for 100% of the charges as a fee for canceling. I called and was assured that that was not the case. The full fare amount was returned to my credit card, but it took about 10 days. It was a pain, but I got all my money back. They kept their word. I am sure others have experiences with different end results. Not all is bad in the world.

Now mind you, this is in a different country and we have no place to stay the night. Oh, on the streets, that is great. Well today, 3/15/2010, I was notified that I will lose $973.16. Major fee for an error made by their company. Not acceptable. I will continue to fight this with my banking account. Maybe someone can lead me to another means about getting my money back. I am sick about this. Not as customer driven as they advertise. Is that not a punishable somehow by the court system?

After reading online that we have 24 hours to cancel the flight without penalty, we assumed we were safe in making the changes. We were told our trip would cost $1,079 total after the changes and agreed to that after having paid roughly $470 initially for the flights. We thought this jump in price was already outlandish but were willing to try to make ends meet enough to get down there mostly now at this point to see family before they pass on. So we agreed last night to the new price of $1,079. The next morning when checking my credit card statement, I noticed that we not only were charged for the $1,079 but also still held the charges for $470.

We had only agreed to spend the $1,079 because we had thought that was the agreed total price. Now, we are forced into spending roughly $1,550, which is more than all of our monthly bills combined. We were already in a rough situation financially and now may be forced to forgo paying our mortgage. I spent hours on the phone with the representative and never got an ounce of give or help on their part. We are now being told that we have to pay the full amount regardless and if we are unable to take the trip now (which we are), we can defer the money we've spent to a later time within a year but we must pay close to $400 dollars in booking fees just to use that money.

We simply can't afford either option and are afraid of what this will now do to our credit and potentially our home and livelihood. Not to mention, now being unable to be there for the end of a family member's life and a wedding that has been years in the making. We feel like we've lost everything and were not given complete information. I don't know what we are going to do.

I have used Travelocity many times in the past, but I never had to deal with customer service. As their product is no different from any other online travel site, and the prices are almost always identical among their competitors, all we have to differentiate one from the other is service. Travelocity did unimaginably poorly in this regard, so I would recommend using any other service over them. I am hugely disappointed that I was charged for a hotel in a city where I've never been to.

I called Travelocity and an agent checked my new price to verify if I was eligible for refund. After an hour, he filled in all the information for me and told me he submitted the form. To this day, I have not heard nor received the refund. I called Travelocity on March 4 and was told the form was not submitted because the agent was not allowed to submit the form even after I spent an hour on the phone with him while he did so.

It's too late now to find a lower priced trip. On Travelocity.com, the prices fluctuate. The Low Price Guarantee is a scam. I printed the lower priced trip and have proof that I found a lower price. I am filing this complaint in hopes of getting a refunded difference.

Then this morning after another hour and a half talking, the 4th person still said the same thing. I demanded to talk to their supervisor and I was put on hold again. Then, I got a call from my cell phone thinking I will be talking to a much higher authority. It came out to be just one of the customer representatives again trying to solve the problem. After 20 minutes of on and off hold, he said a different reason now that was the same reason the airline carrier had told me. There was a problem with the credit card that for some reason it didn't go through.

I was confused because I used the same credit card to purchase our return ticket and that was fine. The return ticket was my 2nd purchase. So if there was a problem, that shouldn't have gone through. The problem is if there was a problem, they should have told or advised me right away. Now they are charging me more for the same flight I had booked earlier. I wasted more than 24 hours in waiting when I could have fixed it right away and I didn't have to suffer from this consequence. In spite of my demand to talk to a supervisor to discuss the problem, I was left hanging and probably they just want to get rid of me.

So, I ended up just going to the airline company and booked my flight directly to them for a higher price. I was promised that I will get a call again in half an hour and it's been 2 hours now and I haven't gotten a call. If I didn't book this already, I can still be left waiting and will continue to suffer the future outcome of probably looking for another flight because the flight is already booked, or maybe just grin and bear the outrageous price they’re going to throw at me. I'm not well. I was drained and stressed to fix this simple problem. It sucked out a lot of my energy and I had to pay more for their mistake. The sad thing is I think they don't really care about their customers. I want to file this complaint so that this problem doesn't happen to a lot of people.

It turned out that the final price did not include transfers between airports, that changing airlines involves paying over again for luggage, and that they booked international transfers way too close together. So, I took less luggage, rented a car not in the price, and missed two international connections that would never have worked anyway.

In addition, one of the airlines changed a flight and Travelocity rescheduled it without canceling the original ticket. It had to be completely redone in the computer, at the airport, at the last minute and by the airline.

Is this service? If you email them, you get an immediate automated response stating that they will respond within 12 hours. I had to email them a lot. The responses varied from 4 to 8 days, usually without an answer to the question. If you call, each time you get someone new without a clue. They had no history to refer to. When I asked for a supervisor, I was left on hold until I hung up.

There are other travel services out there. Consider them strongly. I had to pay extra for luggage when I changed airlines. I had to rent a car to get between airports, fortunately not during rush hour or I wouldn't have made it.

The ticket can be changed for a $1389 voucher to be used in a year, which is useless, as I do not intend to travel so much during the next 12 months. This was a special trip. I suspect Travelocity was trying to string me along until the air portion was no longer cancellable or they never intended to honor the total purchase agreement. After 3 plus hours, mostly on hold, they are doing nothing to honor the total purchase.

I am starting to get a little worried about this so I called the airline company. They told me the flight has been cancelled. I asked if they can put me on their next available flight out to Germany and told me that I must contact Travelocity to have this problem fixed. Well, I called Travelocity and get put on the phone with a supervisor. First off, I could hardly understand what she was saying so there was that barrier that didn't help very much. Then she tried to tell me the flight had been changed to the day before (Jan 20th ) and they had sent me an email letting me know this. I told her I did not receive and email and that I was told personally by the airline company that it had been cancelled not moved.

She put me on hold to check with the airline. She then comes back on the line and tells me that it was cancelled and that they sent me an email in October telling me of the cancellation. I told the woman that I had not received any email and would need have the flight fixed and on the next available flight to Germany. The woman put me on hold for another time to check available times. Then comes back on the line and tells me they can set me up with a flight leaving on Jan 22 which would put me in Germany on Jan 23, 2010.

I kept explaining to the woman how important I needed to be in Germany on Jan 22 and she didn't care. I told her about another flight that was leaving on Jan 21 at a later time that was nonstop. I was told because it was a different airline that she couldn't transfer my ticket to that airline, that it has to stay with the company. Unfortunately since I needed to be in Germany, I had no other choice but to take the offer she gave me to leave Jan 22 in the afternoon. Getting my money back and trying to book another airline would have cost too much with such short notice. I don't understand how anyone can treat people the way they do.

I booked a car rental with Advantage, via Travelocity on 12/10/2009. When I arrived in San Jose del Cabo (SJD), there was no Advantage agent to drive us to the car rental agency and in fact, I was told by several other car rental agency reps (including one from Budget) that Advantage had gone out of business in their area some time in October 2009! I spent $15 to purchase a calling card that I could use in the airport to call Travelocity and spent the entire card on hold.

By that time, it was past 4pm and the other car rentals reps were all telling me that they had no more cars available for rental. One Budget rep was kind enough to call around and find a car for me with Ace/Cactus (1-866-xxx-xxxx) but the price was an astounding, $630 for one week use of a Dodge Attitude. I was not in a position to bargain as they assured me it was the last car, that the price was correct and I can employ only passable Spanish. The location I had to drive to was remote and also featured a 6 mile section of dirt/rough road, so leaving quickly to avoid driving that route in the dark was also a factor.

I feel that Travelocity should offer compensation for the major inconvenience of booking me with a car rental agency that no longer operates out of SJD airport and the inflated fees I had no choice but to accept, given the circumstances that I was placed in. I am withholding my blog and magazine reviews of the trip so as to give your organization time to respond to this email request. Thank you for your attention to this matter.

My husband and I double checked each page as we go so we kept finding these up charges each time we tried. Finally I thought Travelocity was having system problems so I called to book the $698 ticket we had been trying to get through. The accented person at the other end of the line couldn't even understand me or I him. I tried again, another accented individual who could book our tickets for $800 plus a $50 fee. My husband has a heart problem that makes him miserable on his drugs, to get really upset so with him getting more and more upset, I said yes to the tickets as every minute we waited, the price went up online so having found tickets for less than $3000 each we took them but I can honestly say I won't ever use Travelocity again.

Had I thought I was getting my $698 seats and not noticed the fine print of your "fare has gone up", I'm sure I would be relating a worse story of dealing with this company. $450 each or $900 more to travel than was advertised plus an $25 fee to have the tickets booked. I could not book the tickets online as every last page upped the price outrageously.

Also, I came to find out that Travelocity never even booked our hotel in Riveria Maya! We spent $2300.00 on a trip we didn't even take nor is Travelocity helping me fix this issue. This money for our trip came directly from our checking account. We are out the money, wedding, memories...

There was also another notation that showed up for $1.00 where they attempted to bill us again, but because the daily limit was exceeded, the bank was able to deny it. The bank told us that if we called Travelocity, they could either void it or fax them an authorization to release the funds. My husband then called Travelocity. After a 45 min. wait, he got to talk to an actual person... in India. Since Travelocity's site froze up during the transaction process, we had no confirmation number; and because we didn't have that, they couldn't void the transaction and get our money back to us. So then we requested them to fax a release authorization to our bank. The woman acted as if she didn’t know what that was but followed the instructions we gave her and said the fax was to be sent in the next 15 min.

I then called my bank but the dept. that handles that sort of thing was already closed and that if they sent it, it would show on my acct. today (12/21). I checked this morning and it wasn’t there. My husband tried to call Travelocity but after a 45 min. wait couldn't get a person to pick up the phone. So then we called our bank to have them dispute the charge. We then moved more money from our savings to book our vacation directly through the Secrets website. They had flights yesterday, but because we had to wait the flights sold out, for us to fly at another time would be much more expensive - more than our budget allows.

Our money was tied up for no apparent reason for an inexcusable amount of time with little or no resolution. I am a teacher who works for an impoverished inner city school. I have never been more stressed than this job has made me in the past few months and really needed a good vacation to help me make it through the rest of the year. This just added to my stress levels and now my blood pressure is through the roof and I'm depressed. I was previously feeling better because I was looking forward to this trip. I plan to see my physician if I'm still like this tomorrow. It also caused an argument between my husband and I that didn't help matters.

When my daughter checked her statement, she saw that they never refunded the $422 flight and they still charged the $180 fee plus the new flight for $726. They also billed her twice. Both she and my son-in-law have been on the phone for hours with Travelocity and are getting the runaround. Travelocity is saying there is nothing they can do. Obviously they will fix the double billing (I hope) but why on earth would they charge the $180 unless they were going to refund the $422? It would have been cheaper not to try canceling in the first place! They are a very young couple on a limited budget and he's in the air force serving his country and this is how they are being treated! I will never again use Travelocity and I will spread the word to everyone I can about this rip off!

Well, I just tried to book a flight again through Travelocity on United and again to Cleveland. I emailed Travelocity and asked how to apply the credit. I received no answer. I then called and got a "Victor," who said that I had a credit of $319 and forwarded me to an agent "Lynette" to apply the credit to the flight I had reserved. She said there was a problem with the credit and to call United Airlines. Oh boy, you know where this is going!

I called United, and they said they had no record of the credit and told me to call Travelocity. I again called Travelocity and was told they had no record of the credit! She told me she would call United, and after about 5 minutes, she came back and said I took the flight! I was dumbfounded and asked to speak to her supervisor. She put me through to "Victor" (probably the same one but not sure) who checked and said that yes indeed I took the flight! After I started getting heated up, he said he would call United. After about 5 minutes, he came back on and said that United told him I flew the flight! In other words, he told me to my self that they were keeping the $319. So, I lost.

I encourage everybody to avoid Travelocity. Deal directly with the airlines. You can use the Travelocity site to review flight options, but then go directly to the airline to book. Reading through all these comments, this is apparently a normal way of doing business for Travelocity.

I just canceled a vacation package with Samuel. This was the original itinerary I booked online, and rebooked the same trip with a different hotel within 24 hours of booking the original itinerary. Before I rebooked online, I called the sales agent to ask the procedures and was told that as long as I rebooked another vacation within 24 hours, my original itinerary would be canceled as requested. So, I rebooked an identical itinerary for the flights and changed the hotel (since the couple I was booking it for changed their mind about what hotel they wanted to spend their honeymoon.)

When I got my credit card statement, I noticed I had been charged for both vacations, so I contacted the customer care center to figure out what happened. It turns out that although I called to ask about the cancellation and was told the procedure, the fact that I rebooked online and did not call after the fact or call to rebook through an agent, Travelocity's system was unable to recognize that they were the same itineraries for the same people on the same flights on the same day just with a different hotel, and although I followed the rules, I was still going to be penalized $1,600 because I didn't call.

"You should have called," the agent kept telling me. The agent was rude and didn't understand nor have any understanding for my situation, and the fact that I had two confirmation emails within 24 hours of each other which followed the policy as I was told when I called prior to booking the 2nd itinerary and that I should have called. "There's nothing I can do. It is very clear that the agent told you to call." Really?! Do you think that if it was clear, I would have just not called deliberately because I like being penalized $1,600 for a vacation? This went on for 25 minutes, including being asked over five times, "So do you want to cancel this vacation?" Seriously? Like I called to just chat?

Travelocity, I am disappointed in you for so many reasons. You were my default travel booking site before today. Your cute little gnome commercials and best price guarantee kept me coming back. But the reality I felt today underscored how you really run your company outsourcing your customer care to India and turning over your best customers to a stranger thousands of miles away with literal interpretations and detachment to your brand here in the States; for requesting three emails of the same screenshots we submitted because they aren't attaching.

I realize these are hard times for everyone. But the strategy you're taking to cut corners and save a few bucks won't work in the long run and I have a "Best Brand Guarantee" that your loyal customers will drop you like a hot potato when a better experience comes along. For an online travel booking site, the fact that even though I followed what I truly thought were the rules and rebooked online instead of calling to make my change was never clearly outlined in your policies. Although it does say to call an agent which I did, I did not see anywhere it stating that I must rebook with an agent over the phone or be penalized.

Bad form, Travelocity. And good bye, forever.

I called up today to use my credit towards a hotel, and was told I never cancelled my trip that I called and asked about canceling but never canceled. I explained that is not true. I even got some type of reference number and I know they record conversations so they can play back the one I had and hear I confirmed my cancellation. They kept on saying it says in note he told me to call back to officially I explained that my family had no money for the vacation so I cancelled my plane tickets and why would I be a no show and throw away money. I continued to get upset because they kept on passing me on to supervisors who would say the same thing again and again, and even though I kept saying listen to the recorded conversation since it has me agreeing to cancel and a reference number.

Finally, the third person I talked to said they only record some conversations and mine wasn't one and do I want to have another supervisor call me. I asked the agent I was talking to if she was going to offer me anything since I was so upset, and she said $50 towards a two night stay at a hotel. So instead of me getting my credit back and using it towards a hotel room, they thought making me stay two nights even though I was just booking for one night was a fair trade. I continued to get upset and then once again they said another person would call me back.

Finally, a guy called me back who once again said I didn't cancel because that’s what it says in notes, and his people are trained so they don't screw up. And it is my fault and they are being kind enough to offer me $50 towards a two night stay. I reminded him they only offered me that because I asked, but in notes it says she gave it to me without me prompting her. He kept on saying I can send an email to human resource and see if they will help me out. Well I'm totally upset about how they handled it, and I went from being a client for years with them to finding any way possible to let people know how Travelocity.com treats it customers.

A guest had fallen asleep in the bathtub in the room above ours. The water flooded our bedroom and bathroom and the wall between our bathroom and bedroom started to fall apart, (we have pictures). The front desk said the hotel was booked, so after I got everything out of the room and back into our car, I called Travelocity Customer Service about the room expecting them to honor their Travelocity Guarantee.

It states that "If you arrive at your hotel to find an amenity not as describe on our website, contact us immediately and we'll find a comparable hotel for you at no additional cost." The Guesthouse front desk gave us a letter stating they were not charging Travelocity for the room. Travelocity Customer Service said they would not find us another hotel because we had already used that room and they were not going to refund our money. My wife and I had to resort to washing up in another hotel's common restroom like homeless people. It was humiliating.

My wife and I made the decision to cancel our trip. Our two young daughters, who were to travel with us, had pre-existing medical conditions that could have been complicated by a swine flu exposure and a quarantine preventing re-entry to the U.S.

I contacted Travelocity Customer Service by phone, requesting to cancel. Travelocity was unable to contact Mexicana and suggested that I try to contact them directly. For ten days, I tried to call Mexicana using every telephone number I could find. The recorded "All circuits are busy" message was the only response I could get. Finally, I was able to make contact, only to be told that I could not cancel my reservation, only my agent Travelocity could. The Mexicana customer service agent was rather brusque and could only repeat the same answer to each question I posed. When I asked to speak with a supervisor, I was told that none was available ever!

Frustrated after speaking with Mexicana, I contacted the insurance carrier, Berkely Care (owned by Travelocity and underwritten by AIG) to file a claim and retrieve the cost of my tickets. After explaining the situation with the insurance company, I was immediately told that my claim would not be honored because disease was not a covered item. I hadn't even filed the paperwork or pediatrician statement yet! Angry at the treatment I received at the hands of Travelocity and Mexicana, I filed payment disputes with my credit card company, American Express. I also initiated complaints with the Better Business Bureau.

Several calls between me and Travelocity ensued with no resolution. A few days later, my wife received a phone call at work from an individual representing her self to be an employee of American Express. This individual wished to resolve the Travelocity (but not Mexicana) payment dispute and release the funds for payment to Travelocity. My wife forwarded the call to me. I spoke to the person and recognized the same East-Indian accent that all Travelocity Customer Service agents seem to have. This person again represented her self as an employee of American Express and wanted to resolve the Travelocity payment dispute. I asked her if she really was an American Express employee or an employee with Travelocity, and she assured me she was with Amex. I asked her for a call-back number, which was refused. I told her I was sure she was a Travelocity employee, and she told me "We are one and the same."

I asked her to clarify for me that she was stating that Travelocity and American Express were the same company, and she said, "Yes, that is true." Truly amazed at this statement, I asked to speak with a supervisor and was, of course, refused. When I accused this individual of making a fraudulent statement for the purpose of coercing me into releasing my payment dispute, she backtracked with another gem "We are affiliated companies." I hung up and contacted American Express.

There has been no contact with Travelocity since, other than an indirect suggestion through the BBB complaint to tell me to file a claim with Berkely Care. I found this amusing, because Berkely Care had already told me "Don't bother." They have not responded to my letters. I never did receive any airline ticket. Mexicana patently refused to get involved. They denied each request for a refund or modification, pointing me back to Travelocity.

When I called back again after adding up the receipt, I was told because I made the original request over a week ago, the price guarantee didn't count, even if there was a new price involved. I said I am looking at cheaper rates online now for the hotel. They asked if I wanted to cancel my reservation. I asked again what the penalties for that would be. The response: You would lose your entire amount! Also, they told me I could submit a complaint after my trip. It's been another week and they have not even credited my credit card yet. Do not use Travelocity no matter what they say the price is - it's too much.

I was offered a "credit" of $50 for a pre-paid hotel providing I stayed two nights, which basically is worth nothing. All I wanted was the difference of $36.16 refunded to me. Both Jonathan and Aaron were professional, but Rene was rude. I was kept on hold for "three to five" minutes at least eight times. I was on the phone for an hour and the only consolation was that it must have cost at least $36 to keep me on hold from Bombay. I have used your company many times, but I may start dealing directly with hotels in future. I appreciate that you have to "mark-up" your prices, but you shouldn't let the customer see that!

I asked them to simply refund me the $15 difference, but the representative said she couldn't do that. How can they charge me a higher fee when the hotel itself charges less? I have the receipt in my hand and I feel very angry over this. Travelocity website claims that they provide you with the lowest rates and they promise to correct any mistakes, adjust the differences, etc. but when it comes to action, they do nothing! I will never book from such sites again. And there is no such thing like Travelocity Guarantee. Yeah, there is one; they guarantee to screw you and that's it! What if I had booked three nights? The difference would be 3 x $15. You do the math!

I spoke to a woman who proceeded to assist me. I gave her the dates, flight numbers, times, and cities of the reservations that I had tried to book online. She told me that she had put them in as I had requested and that the fee was indeed $268. Her assistance would cost me an additional $25. I accepted her schedule and paid the additional $25 for her help. When I received her itinerary, it was skewed in the email and on the page making it almost impossible to decipher. I forwarded it to my husband twice. He never received the itinerary.

In the airport on 7/10/09 at 4:30 a.m., I realized I had been scheduled to Chicago and then to Charlotte. Sitting at my gate, I called Travelocity to beg for help. The man, Shawn, provided me a new schedule and told me that it would cost a change fee of $180, which I did accept. He told me United Airlines was notified and to return to the agent to change the itinerary to 8:29 a.m. Phoenix to Charlotte and then Charlotte to Charleston at 4:22 p.m. arrive 5:20 p.m.

I thanked Shawn of Travelocity and was willing to pay the additional $180 for an error. I then ran to the United agent where they told me they'd received nothing from Travelocity today. I had to pay an additional charge of $647 to United. As result, I am disputing the charge $647 for a flight scheduled with United on the day I was to travel caused by the confusion with Travelocity. Oddly, Sanford ** at executive offices at Travelocity was able to confirm my initial phone conversations. And, yes, I agree, I did not recognize the error on June 30. He did not, however, address the conversation with Shawn on July 10.

I am appalled that this company can make it nearly impossible to understand what these people are saying, that the agents are rude when asked for clarification or to please speak up. This has been a disaster I will not subject myself to again. I honestly believe they owe me the $647 and I would be willing to assist in any way if you can help me in this situation. Thank you.

I called Travelocity and was told that I needed to call the airline! Upon informing the Travelocity agent that I would not accept a run-around being bounced from the airline to the agency and back again, she agreed to attempt to work with Air Trans to get the matter settled. With very little luck and a lot of telephone holds, nothing was accomplished and the conversation ended.

Today, Saturday, July 25, I called Travelocity again and this time inquired if the reservation could be changed to an earlier day so I could still make the business event. After several on holds and attempts to get some assistance, I was told that the best that I could expect is that Air Trans would be willing to cancel the reservation and issue a refund. I very explicitly told the agent to not cancel the reservation and to not have a refund issued. I asked if the cancellation had already taken effect and was told that it was not, that I had the option of either accepting the refund or the rescheduled flight itinerary. I informed the agent that no refund or cancellation should be issued and that I would call back. She agreed.

After about 90 minutes, I felt uncomfortable about the situation and again called Travelocity. Without going into all of the details of the conversations I had with the agent and her supervisor, I was told that the reservation had been canceled, a refund had been issued and that I had agreed to it. Wrong! Wrong! Wrong! I was further informed that there was nothing that could be done about it. I requested to speak to the next line up supervisor and after being on hold for another long period, I was told that "Nick," the next person on up the line, was on a telephone call that would last two hours and could not be interrupted but that he would call me back. I asked for "Nick's" full name and a way to contact him directly, only to be told that that would not be possible. I demanded to speak to someone with "Nick's" authority level and was put on hold. After another long period, I was told that "Nick" was not his real name but that he promised to call me back in 45 minutes. The only information I was given about "Nick" is that his employee ID is **. That conversation ended 30 minutes ago. I am expecting a call back from "Nick" in 15 minutes.

It is now an hour later and having not heard back from "Nick," I again called Travelocity and was told that it was impossible to transfer a call to "Nick". I am now on hold after having been told I would be transferred to a supervisor. After being on hold for over 5 minutes, I called again. I am now on hold again and it is 1 hour and 15 minutes since I was told that "Nick" would call me back.

I am still on hold and it has been over 7 minutes. After 10 minutes on hold, I was connected with someone named Andrew, employee ID **, who asked me to hold to see if he could find out if Nick was available to take my call. It is very difficult to be able to speak to anyone with authority to correct any mistakes.

Well, I was once again told that I approved a cancellation and refund and nothing could be done. This is so wrong and so incorrect I am seething right now. Oh yes, I am on hold again. By the way, I was told that "Nick" says nothing can be done. Not sure if "Nick" really exists but this runaround is really ridiculous. If Travelocity doesn't correct their error, I will have to reschedule my trip through another source and right now, my cost would double. This is not right.

I now have been on hold for 45 minutes total. Andrew, **, informs me that he called Air Tran, spoke to Chris who said that I would have to call Travelocity on Monday morning at 6 a.m. central time and request that Travelocity again call Air Tran and speak to Brenda who will be able to handle the matter. Since I know that this is another runaround, I did not accept that attempt to dump my call off and again demanded to speak to someone who could accept Travelocity responsibility for the mistake and secure me a reservation to Rochester, NY on the same days as my original reservation and at the same price. I insisted that Travelocity step up and admit the error.

I am on hold again awaiting someone named Rene ** who is going to help me. I am sure she will tell me the same things, so I will only speak to her if she assures me that she can solve the problem in my favor. I have been on hold for 15 minutes for Rene to speak to me. After 20 minutes, I finally spoke to Rene who informed me that nothing could be done. A long conversation ensued and she finally told me she would transfer the call to the ubiquitous Nick. But before that, she promised me that someone would call me on Monday to once again inform me that my reservation could not be reinstated. I will be amazed if Nick ever comes on line and even more amazed if Travelocity ever rectifies the situation.

First call: The cancellation had never been registered with the airline, so I was instructed to call back during business hours of the airline.

Second call: The agent fixed the problem with the airline. He then quoted me with a price that was $200 more than I had seen online. I did not book the flight because of this price difference.

Third call: I was prepared with quotes from Travelocity's website and the airline's website (where the flight was $100 less). The agent told me this fare didn't qualify because it was an online special (even though it was not listed as one). He then put me on hold, coming back to tell me he had spoken to someone at the airline who confirmed the online special. I finally booked the flight using the Travelocity prices. After hanging up with the agent, I realized that the airline was already closed. I called them the next day to ask about the online special. They said it was not an online only price. Therefore, it should qualify for Travelocity's Price Match Guarantee.

Fourth call: I tried to explain the situation to the agent. He said I did not qualify for the Price Match Guarantee because the original reservation (in May) had been made 24 hours ago. I told him I tried to use the lower price when I made the change but that the agent had lied to me. I finally asked for a supervisor, who was useless. This fourth call lasted over an hour, and nothing was solved! I have never had so much trouble with a call center, or talked to anyone so unwilling to help their customers.

Be warned: Any changes to your reservation will cost you the $105 fee. This includes the Price Match Guarantee. If you find a flight that's cheaper by less than $105, don't bother! You will only waste your time getting the runaround from Travelocity agents and supervisors.

I called back to follow up a week later and they said they did not receive the fax. I re-faxed and they claimed not to have received that. I am livid then of course, they miraculously find it, called me back two days later and said they were working with United to see what they can do about refunding non-refundable tickets and that they have refunded approximately half of the hotel. Well, I did not ask to change dates. I have been scammed and as I have tried for two weeks to resolve to no avail, I will now be turning this over to the Better Business Bureau as well as my credit company to resolve. The total cost of the trip is $1,433.96 and so far, it looks like Travelocity is only agreeing to refund $245 of this.

I called after receiving these complaints from our guests. I was told by the hotel help that if a certain card was given, it meant we were supposed to send an invoice to get payment. I faxed these invoices in and never received payment. In January, I emailed our marketing manager about getting payment. I have since been going back and forth, trying to get payment. I have a string of emails in which I asked when we are going to get payment and received either no response or the response "We are working on it."

Finally, I threatened to cancel any and all future business with them. This time, I was told that we should be getting payment soon by our marketing contact. I contacted billing to confirm this (via email) and was told they had no idea what I'm talking about. And I was asked to resend the invoices to them, and they were asking for our tax information. I was told on 6.29 that we should get payment in 7-8 weeks! I responded that this wasn't at all ideal, and considering the history, I think 3-4 weeks is not unreasonable to ask. Not surprisingly, that request was ignored, until I sent another very pointed email asking why no one had responded.

Also, we have a number of new invoices, and I was told to stop submitting those. When I asked how I was to get payment for those, I was told to contact customer care. I did that and was told I had to contact my marketing manager to get those paid. I emailed my marketing manager, and once again, I have not heard back.

Citi Cards is charging me interest on this $3294.93. I think they should pay me the $3294.93 plus all the interest charged to me until the final settlement. I have made many international phone calls to try to settle this matter myself. I am retired and 77 years old, and the loss of this money hurts very much.

Over the next 6 months, we received weekly (if not daily) flight changes and schedules re-arrangements. Every time something came up, I would faithfully log into my Travelocity account and make sure all of the connections still connected and that my parents would still get there in one piece. It was a hassle, but it was mostly fine until January.

In January 2009, one of the airlines canceled their services to Nevis and our Travelocity itinerary now ended in St. Maarten instead. Well, we didn't book a trip to St. Maarten and when we were told there were no other flight options available, I opted to cancel the trip entirely. Travelocity assured me that it would be no problem and they would contact the airlines and get the refund processed within 1-2 billing cycles.

I'm sure you can see where this is going. The trip was canceled in February 2009. On March 5, 2009, we received an email from "Keith" at Travelocity Customer Support verifying our refund was being processed. When no money arrived 2 months later, I hopped back on the phone and have spoken to Lucy (May 7th) Frieda (June 2nd), and Chris (June 29th) in various parts of the world. I waited about a month between calls because each time, I was told my refund had been approved by the airline and was being processed within another 10-12 business days.

Having lost all trust in the capacity of the Travelocity Customer Service, I turned to my VISA company for help. They are claiming they can't do anything because "it has been more than 3 months", whatever that means. I would like to file a fraudulent claim against Travelocity as they sold a product they never delivered and promised a refund that never materialized. US$4000 trip never happened due to airline changes and refund never took place due to Travelocity fraud.

One supervisor, however nice she was, said she could not do anything about the airline portion. The next supervisor could do something about the airline portion but charged me for more nights of the hotel. He also could not guarantee me a seat on the Tuesday flight back home, which he thought was acceptable for me to get stuck in Mexico, but I didn’t. He could get me a flight on Wednesday if he could get AirTran to agree to reissue at no charge, even though the flight was cheaper on Tuesday (no refund either). Next, he said I would have to pay for the 3 nights for the hotel at $377.00. But I had already paid for 2 of those nights in the 7-night package I originally booked. After about 6 hours on the phone, I was totally exhausted and ill. I gave up and agreed to pay the $377.00 for 3 nights at the hotel. After he got AirTran to agree to the change, which he had said he doubted they would do, he said he had made a mistake and the hotel was actually $565.00. He had already changed my flight, so I didn’t feel I had much choice but to pay the $565.00.

The end result is that I paid $2,398.80 for a trip that should have cost me (and still is available today for) $1865.24. The eight-day package, today, would cost $1898.72 - approximately $500.00 difference than I originally agreed to pay for the 7-day trip I know I booked. I am so sick over the whole thing. I feel like I have been ripped off big time and spent about 12 hours trying to get it straight. All of that happened last night and today I am still very unhappy about it all. My credit card company advised me to cancel the trip and dispute the charges. I would readily file a dispute if I had anything that showed I had booked the 7-day trip in the first place, but all I have is the itinerary they sent to me. I went to the AirTran website today printed my same original trip, but it is not the exact amount I was originally charged either even though it was close. I am still considering disputing the charges and taking my chances that it will work out. I’m not sure what I should do or what I can do. I have also written letters to corporate headquarters in hopes that someone will believe me and do the right thing.

Now, if I cancel, they say we would lose $800 and if we keep it we would owe $610. I can't afford to lose $800 and if I pay the $610 then I have no money for the parking fee of $115. The tip money, any port money and the gas money it will take to get to Maryland!

I am in a losing battle and now my 10-year anniversary is going to be lost! I have no clue what to do, neither Travelocity nor Royal Caribbean will help me in the matter, Royal Caribbean says they can't change anything without Travelocity saying it's okay and Travelocity is saying Royal Caribbean has the final say.

It's my 10-year anniversary! That's big! We have never taken a trip like this before, it means a lot to us! If we lose the $800 we can't go anywhere or do anything and if we give the extra $610 we wont be able to afford gas, spending, tip, or parking fees.

Finally, a Delta representative switched my tickets, they were holding the plane. I was told by Delta that my reservation had changed 1 month after making it and that I should had been notified by Travelocity. I was told that day by Travelocity and Delta that my return flight was the same. It's wasn't. The situation could have been so different. It would have been nice for Travelocity to have tried to help and take care of their customers. They didn't. I was on the phone the night before returning for 2 1/2 hours trying to get home and not have a 10 hour lay over in Salt Lake. Instead of getting home at 11:27 am that day, I missed my boy's baseball games and got home at 9:30 p.m.

I almost missed my mom's 60th birthday, and was physically exhausted from all the emotions of it. On the trip back I had to make different arrangements to the airport. It was not a good way to start or end my vacation.

When we got to Las Vegas, the hotel said it had to be handled through Travelocity. We called Travelocity and they said it was not for the correct dates. They told us to talk to the hotel. The hotel then gave us a number for Travelocity show tickets. They told us to call Travelocity. Travelocity told us they would check and call us back. They called us back and said to call another number. The other number told us to call. Well, you get the idea.

We do have names of all the people we talked to. We also were told (finally) to show up at one of the shows (Mystere) to pick up our tickets. When we arrived, they had no idea that we were there to pick up our tickets and told us to call Travelocity. It just got worse and worse. We never did get our tickets. We feel that they did a "bait and switch" routine on us.

We heard from several of the places we were told to call (the hotels for tickets) that Travelocity had done this a lot recently and that a lot of people had the same experience that we did. We spent many hours on the phone and on hold waiting for Travelocity to help us. We did get one call back from them, telling us to call them back. We called back and had the same problem all over again.

We spent half day of our vacation on this waste of time and never did see the show. We also were going to make our own hotel reservations, which would have been less, but thought it would be great to spend somewhat more to have a production included in the trip. I believe that they should refund 30% of our trip, and we certainly deserve the biggest apology possible. Or, they could pay our hourly work rate for five hours instead! I just feel terrible that they do things like this and then, when you have a problem, put you on hold (after telling you to contact some poor person in India trying to make a living) and then come back and say they can't help you.

So I called my Richmond, BC location and they gave me the London Ontario number at the airport. So I called 1-888 number and Mark gave me a run through of my reservation and again, I was confirmed at arriving in Ontario, California. What? At what part of my three person conversation did anyone say Ontario, California? No, no, no. Another attempt for the correct info and the nicest lady gave me a new reservation number for Travelocity and gave me for Enterprise car rental. Then when I was still so very angry about the 4 hour mix-up she gave me a $50.00 Hotel Travelocity coupon to be use on the next vacation. I was grateful for her offer but, I was really looking for some compensation at the time of my arrival at the London Ontario Airport on Monday, June 22nd. After Mark was supposed to get a supervisor to call me back, that never happened. It was approximately 3 hours later that I called back again and got the above lady. I am waiting to see what kind of consumer service I'll receive when I arrive on June 22 at your Kiosk.

When I returned to my home state, I called Travelocity to complain about the higher rate I was given. I felt I was scammed because I was not given the cheaper rate. Although I was given a manager to speak to, I was told nothing could be done. I decided to do something on my own. I will never book with Travelocity again. The service is horrible.

During the reservation process, I was put on hold numerous times and waited approximately 2 to 5 minutes each time. I would like to warn everyone to check with the the local hotel you will be staying before booking with any online site. “You may save more money booking directly with the hotel,” this is an exact quote from the hotel.

After advising Patricia that I understand there is somewhat of a penalty involved due to my error, paying $233 to go right back on to your website and re-book the exact same trip plus the difference because your rates now increased seems just ridiculous. I am not expecting a free change at all but I am expecting courtesy and understanding due to this simple mistake. My initial package was $688 but the exact same package now will cost me $897, and in addition to that, I have to pay $233 to change this? I have to pay for the $233 airline cancellation fee plus the difference in the new pricing? This makes no sense! I expect to pay a penalty but not the entire portion of the flights that I will be re-booking for earlier dates. Not to mention that after the cancellation took place, Patricia advises me that it will take up to 30 days for a refund. I was livid at that moment. I had just spent over an hour arguing about going back onto website to re-book and now I can't even do that until my credit posts on my statement. I cannot have open credit over a certain limit on that card.

Everything has just been such an inconvenience. I cannot believe that I have to experience this just due to a simple mistake of choosing the wrong week on their calendar icon! I am requesting to have Patricia's manager, Frances or Francis contact me. I would like to get in touch with a corporate officer in Texas office immediately. There is no excuse for treating a client this way. Travelocity would rather charge $233 than have a client happily re-book a vacation for $897. I have contacted Continental Airlines and British Airlines personally. They have informed me that they cannot refund me this $233 fee because this is not their fee. They cannot reimburse me even if I re-booked the flights with them directly and only re-booked the hotel portion with Travelocity. They would not discuss the $233 fee with me and referred me back to Travelocity. Both airlines did the gave the same response. The best they could do was offer reduced pricing for the flights. They informed me that this is a Travelocity charge and Patricia did not explain this to me.

I called Travelocity "customer service" to ask if I could change my flight, realizing I would be charged for the difference in the price of the tickets. I was told It would be $380.00 to change my reservation. I asked to speak to a supervisor, and they put me on hold for 20 minutes and put on Vincent, a man who I could not understand. After I complained for about a half hour, he hung up on me.

So I calmed down and called back a few days later. I was told it would be $420.00 to change my reservation and $1000.00 difference in ticket price. Why would I have to pay $420.00 extra for a flight that is apparently not booked and is a month away? I paid as to not to screw up my entire vacations. I will never use them again. I leave for Florida on July 15. Wish me luck.

On May 29 I was notified by a case worker from Brook Army Medical Center that because of my son's injuries, my son would required someone to stay with him to help him for at least 10 days to 2 weeks. I have cancelled both flights, but have been notified that to get my refund/credit back for the flights, there would be a $180.00 reprocessing fee for each flight. I cannot believe that Travelocity cannot make some kind of exception for the mother of one or our country's service men, and refund the accidentally booked flight, and waive or lower the reissuing fee for the other flight.

I will never use Travelocity again, and I will not recommend it to anyone. This has caused me not only mental anguish at a very emotional time in my life, but it will cost me $360.00 in reissuing fees, and the cost of each flight $207 and $235.

Travelocity's customer service is outsourced to India (I think.) I spent two hours on the phone with them from the airport and finally gave up. I have sent them endless emails and digital and hard copy files all related to my situation. They keep telling me that they are seeking reimbursement, but won't even answer my simple question--from which airline? Continental got the money and did not follow through correctly. United says they were never paid for the ticket. Frankly, Travelocity is ** me around until I give up and go away. I will never use them again. I had to stay overnight at the airport, I had to buy a one-way ticket home on Southwest which cost me about $233 and I have not been reimbursed for the United leg which I paid for but was not allowed to use.

Anyway, the big ordeal was when we arrived at McCarran Airport for our return flight home. Wife was not in the computer and her ticket had been cancelled! Over an hour on cell with Travelocity (paying ridiculous roaming charges!) to no avail. They said that the agent gave us misinformation and that it was up to us to have contacted American Airlines and re-booked her return flight. They claimed there was nothing they could or would do despite the fact that their agent mishandled the situation.

(We were also dealing with more people who did not speak English very well!) They would not refund husband's ticket and give us new ones. Nothing! We tried to get American Airlines to rebook wife on husband's ticket so she could go to work next day. They wouldn't do it. Long story short, we had to purchase two new tickets on AmAir for the next day. (Nothing available for that day on any airline!) We also had taxi expense to a new hotel which we paid for, more meal expenses and taxi again the next day. American also shut down our flight the next day and only got us as far as Dallas! Missed yet another day of work! At least, they gave us vouchers for hotel, dinner and breakfast and provided shuttle to and from hotel. Travelocity did nothing and is still doing nothing! Yet, they had the audacity to send us a trip survey. Of course, we skewered them and their non-English speaking staff.

One hour later on a mobile phone call from Sydney to US (or was it Bangladesh?), it transpired that they could not reverse my reservation. I could not pay them for my ticket. The only way was to order again online (which after me going red in the face, I explained that the online booking wouldn't recognize that there was a seat available for me). I also find out that they have debited my account of 1,200 GBP! They said it would take 30 days for them to return the monies. I am 1,200GBP down for 30 days (I await to see). I missed my mother's funeral. I spent an hour on a phone call from Sydney to the US on my mobile talking to people and supervisors that had no clue, and I was listening to jingly adverts on how great Travelocity was!

My card was charged for the trip that I never got. I have made multiple calls to the Call Center and so far, after many hours of being on hold, I haven't talked to one person who is able to help me get the charges removed from my card. I have e-mailed Travelocity and I keep getting the same auto response, saying for me to call the customer service number that I have dialed over and over. I am out $700.00 and have contacted my local news consumer watchdog to help me go over the heads of Travelocity's customer service.

I called the insurance and they argued first that in order to get a reimbursement, the airport had to be closed for 48 hours. Then they argued that since the trip never started, they could not pay a refund. Where can we go to make this kind of outfit reimburse your money? I understand that this was an act of nature, but it is not my fault either. Now I can only change the ticket for $270 and with the same airline. From my point of view, the insurance with Travelocity is a scam.