Super 8 Hotels Reviews

This happened a while back when I went to the super 8 in Louisville Kentucky 101 central ave. It was horrible. The bed had whole in it, the water pressure was bad. The toilet would not stop making noise and to top it all off, on a rainy day the blow dryer did not work for my wet hair! I told the lady downstairs I wanted to speak to the manager and she was being rude and told me, "She is not here right now." I have to come back.

Helpful and congenial staff and housekeeping. Clean and quiet. Positioned on main floor close to exit per our request due to aging pets. Microwave and fridge included. Decent breakfast, good WiFi. No pool, no elevator.

I stayed in the "second building" once due to location convenience for a business trip. Old place, old carpets, but doable... except for horrible internet connection which made business a task--also the entire main floor wreaked of chlorine (indoor pool). I could not do business due to the internet being so poor without going back and forth to Starbucks to use their internet. But the location was perfect for my work needs so... Called a month later to see if the internet was fixed. Was told they had a "new" internet system put in; however, they booked me into the "dog" building which is the main building--they didn't tell me that the "new" internet was ONLY in the other building. I was bringing my dog this time since I was moving to Spokane this trip.

This Super 8 Chattanooga Tennessee was filthy. I'm laying in bed. My eyes are burning from the dust. It smells. Glad I have Lysol. Went to restroom, toilet paper was almost empty. There is something wrong with the TV. They charged me 65$ for this room. It is not worth 20$. Sad thing hotels can charge whatever they want and I as a customer have no way for a refund when a room is as bad as this. Shame on them!!! This is NASTY! SUPER 8, NEVER AGAIN!

I was traveling from New York to Texas and stopped in Lebanon Missouri super 8 motel for 4 hours was charged for a total $225 the equivalent of 3 nights to my card. This is in the beginning of October I'm still fighting to get some of my money back

Always stayed at Super 8's on our travels from and back between Texas and New York. On Trip back home we stayed in the Super 8 in Nacogdoches, TX. Very nice room and all but the cost was more than $$$.... I lost my jewelry holder in the room we had and did not realize it until we got home, a 6 hour trip. I called the Super 8 immediately and was told it was not in lost & found. I explained the size of the holder and what was inside, that it would have been put in the safe.

My husband pre-booked this hotel few days before our stay. 1st I noticed missing one bath towel and I went to lobby to ask the receptionist for another one. He said "we are fully and currently all towels are in the wash." This was 1030 pm. Then I went back and took a shower, all their towels showed sign of light "yellow" stains. Then I lay down for 10 mins and my skins started itchy. I thought it was maybe the soap or the towel and I got 2 more spots all red, itchy and swollen (heated skin). This is not right and I jumped up and found and I could see 2 crawling and I went to my husband bed and found 3 more bed bugs crawling after I flipped the pillow.

I had a very dissatisfied experience at Super 8 in Baker City, OR. I had made an extended stay reservation approximately 3 weeks prior to the stay, agreeing to a rate. I called to confirm the reservation dates and rate several times before the day came. The day to check in came and I checked in without a problem. The hotel is poorly maintained, and poorly cleaned. Noticed problems right away as they told us if we needed an extra towel we could not use one, but had to wait until the next day. On the second or third evening I was told by someone working there that I would have to leave the next day. I was shocked at this news as my reservation was not near the end date. I attempted to have a discussion with the employee, who stated was the manager, who told me that they "needed the room." I was shocked and confused, told him that I had a reservation and he needed to honor that.

My son and his high school football team stayed at the Super 8 in Wendover after a Friday night football game. It is a 7-8 hour drive from home and our athletes have stayed there previously and not had a problem. This time the manager told our Athletic Director he only had 2 rooms available but could put them in the motor lodge next door that they just purchased.

I stayed at the Super 8, in Lafayette Indiana. I'm very displease. Not only did they charge my card $100, AFTER the room was paid for in full, they proceeded to charge my card $150 after I checked out because of damages in the room. I had my dog with me, and they blamed him. He was in his kennel every time I left the room, and they are refusing to do anything about the additional $250 they charged my card. Do not go here, unless you want to spend the amount you would, plus more, staying at a clean hotel. These people are nothing but money grubbing **. Terrible customer service. I'm livid. I've never had a bad experience staying anywhere, but these bastards definitely did that for me. I'd sleep in my car, and relinquish a shower before I give these nasty people anymore of my money.

We stayed at this motel in Wells, NV 10-2-15. We were so tired so we picked this one. Very scary. The wood walk way to our room is rotten in and needs repair badly. Gum in the wall at the head of bed. Room floors are rotting. Dirty washcloths by toilet. When you walk on floors it sank some. I am 71 years old and I was so scared that I would trip and fall because of the dips. Just really needs to be condemned.

I was given a 1 bedroom family suite instead of a 2 bedroom family suite that I booked and paid for on hotels.com. The manager said this is a 2 bedroom because it has a bed in the living room. Two staff both said they actually have a 2 bedroom, but it is under rents, i.e. the one room has no door on it. The manager later said they don't have a real 2 bedroom at all. Hotels.com in which I booked it tried to tell me that if it has 2 beds it is a 2 bedroom... so I said if the living room had 4 beds it would be a 4 bedroom??!

My husband and I were traveling back from our honeymoon and pre booked a room at this facility. We booked a non smoking/king bed room for one night. The room also had a refrigerator and microwave provided. When we arrived we noticed there was an outdoor pool in the parking lot with no shade near the entrance. There was no attendant at the desk when we arrived. We waited several minutes before one came through the door explaining he had to go pick up his son. Check went ok. Once we got to the room, we noticed that there was an overwhelming musty smell. The alarm clock was unplugged, the refrigerator and microwave were not running.

Summerville, WV - A non-smoking room was reserved for our vacation months prior to arrival. When we checked in they gave us a ground floor room that the window wouldn't lock from being broken into. It also had an odor in it and the bedspread had burn holes and yet the whole hotel was supposed to be a non-smoking hotel. After complaining to the front desk they gave us a different room without any trouble but that room the refrigerator didn't work. During our vacation we stayed at 2 different Super 8 Motels and in both of them we switched rooms. I have stayed at Super 8 Motels before but due to the drop in quality I will not stay at any Super 8 again.

In June of 2015, I made a reservation at the Super 8 Motel in Humboldt Iowa for August 7th to August 24th. I requested a 2 bedroom and was quoted a daily rate of $68.70 by the room clerk on duty at that time. I was given the reservation #**. I called a week ahead to confirm my reservation for the above dates. I arrived in Des Moines Iowa at 9:00 am and met a cousin for lunch and stopped in Fort Dodge and had coffee with a friend before checking in the motel in Humboldt around 3:00 pm.

Bedbugs. I flew from America and came in early that day. I had a 6 hours stop-over in Seattle from 1 to 7 am. So when I got there I was tired. I asked the front desk if I can check in early. He was nice to go out of his way to get a room ready for me. My first day I felt itchy and found myself scratching a lot. I blamed it in cold temperature and thought nothing of it. The next morning I went on my way to go about my business. I came back that night to take a rest. Again I found myself more itchy than before. I was scratching left and right and found multiple bite marks in different parts of my body and down below on my bed, there it was. A big fat bedbug scrambling around. I took a picture of it, then squished it between my nails.

My family and I stayed at a Super 8 for the first time and it was the last time. The room was dirty and smokey when it was supposed to be non-smoking. Burn holes in the linen and broken everything in the room. Asked to change rooms because of these but no other rooms available. Couldn't unpack bags because room was that bad and to top everything off my ten-year-old daughter got cut on her foot with a piece of glass. Front desk at night didn't know what to do except give us a Band-Aid. We were not charged for the first night and we canceled second night to ruin our plans because of this. Daytime desk said this wouldn't have happened if we got a non-smoking room (which we wanted to begin with) but that should not matter!! Very disappointed that we haven't been contacted since August 21.

I reserved a nonsmoking room from Expedia in Hastings NE for 8/29/15 days in advance. When I got there the man (Indian) at the desk said I selected a smoking room by mistake. At first I believed him. The room stunk like a cancer ward. I checked my receipt from Expedia I saved as a PDF on my laptop and it clearly showed I selected a non-smoking room. He then said I needed to call Expedia which I did and am waiting for their call back. Seems fishy to me especially since the clerk says the hotel is booked fully. I wonder if they overbook the nonsmoking and throw anyone extra into a smoking room. Bait and switch. I have never had this happen with Expedia before.

We had a reservation at the Gainesville, FL Super 8 hotel months in advance for the races. When we arrived at the hotel at approximately 9 pm we waited in a long line to check in. When we got to the front of the line we were told they gave our room away to a walk in customer who was in line in front of us. We tried to reason with the clerk to give us the room because we had driven several hours and all hotel rooms that weekend are always booked so we knew we would not find another room. Instead of giving us the room we had reserved well in advance they called the police on us. We obviously left the hotel. Luckily the Hampton across the street had a cancellation. They were very accommodating and the premises are much nicer.

This was by far my worst hotel experience ever. We were kicked out of the pool early, it seemed as though every employee smoked and the stairs right outside of our non-smoking room was the smoking area. The manager was absolutely rude. It was dirty, at 11:30 at night we were forced to move our car from directly in front of our room because our handicap sticker wasn't in the window even though I was barely able to walk due to a major back surgery and there were several open spots. I could go on but won't. Never stay there!!

Upon check in we were fortunate to rent the last pet friendly room they had. The lady at the front desk was very friendly however being totally run ragged. She had me wait while she tried to get a man's toilet from being plugged, then ended up changing rooms for him and I still waited while she got him his new key ready and delivered it to him. Finally was able to get checked in. Went to the room with our stuff and left to find a place to eat. She wasn't very helpful to give suggestions on eating places. Came back and getting ready to go to bed when we discovered we had a dirty glass under the sink, no soap, no shampoo, nothing. The sink could barely drain water.

I called the Macomb, IL Super 8 Motel on August 13th to make my reservation for August 21st. I was quoted $38.00 + tax and given my confirmation number. This was the same price we paid in June at the same hotel. While checking in she started a conversation about my stay, why we were there, etc.. It seemed friendly enough. I was told my total was $80.00 + tax. My total came to $88.80. I told the female clerk that is incorrect. I was told my total was $38.00 + tax on the phone when I made the reservation. She said they don't have that set price. I explained I was just here in June and paid the $38.00 + tax which my total was $46.80. She called me a liar. I was upset that she jacked up my price once she found out it was move in weekend for the college.

I stayed at the Super 8 at Belleville rd in Michigan. The room smelled like mold and mildew and it was so easily in the morning and after traveling all night I didn't try to change rooms, so I burned incense. And upon check out I forgot to get my deposit back and now they are telling me that I smoked in the room. I think they do this to all their customers. That's 50$ dollars. And someone came in my room when I went to the store and left a iPhone on my bed that I found when I returned. I called and complaint and I was told someone would get back with me. So far no call back. I wonder how many people has this happened to.

We stayed at motel 8 7474 Gaetz Ave Red Deer Alberta Canada on the dates of June 29, 30 and 31. When we arrived the room was not cleaned to the standard I feel is appropriate but we arrived late and we're tired so we accepted it and went to bed. The next morning the tub had a very large rust stain and looked dirty so cleaned it with a face cloth was still so disgusting I stood on a towel for my shower as did my mother. We left the room with our things gathered and as we were leaving we saw the housekeeping person in the hallway and requested an adequate number of facecloths and towels for the two of us and he quickly got them for us. He then asked if we wanted anything else soap etc. We thanked him and said, "No we brought our own." We left for the day and returned at 11 Pm.

My wife and I stayed at Super 8 Hotel in Camp Verde Arizona. We got to our room and it was serviced, but had a dirty smell to the room, we were so tired traveling all day we just slept and didn't worry about it. When we woke up, my wife told me that she was itching really bad and I noticed that she had bumps all over her back and legs. I also noticed that she had swelling on her face. We went to the front desk and showed the lady my wife's face and back. The front desk lady told us that "you guys need to show me proof that there is bed bugs" in a very rude matter.

Booked through Expedia. Paid in advance for 5 days. Got there, it was run down, filthy, smelly and front desk guy was very dumb. Owner was rude as could be. Air conditioning smelled moldy. Urine on floor around toilet. Dirty, nasty, cheap bedding... Ugh. Cigarette butts on floor behind night stand along with spider webs. Couldn't stay.... Had to go down the road and pay 600.00 dollars for a clean room. So frustrating! This was Black Mountain, NC.

I made 4 room reservations for this hotel at 2850 S. Circle Drive in Colorado Springs, CO on October 24, 2014 to be used on August 1, 2015 and also on the return back on August 7, 2015. We had 4 couples traveling with motorcycles, car, trailer and truck heading to Sturgis, SD. We arrived at the hotel around 6pm after driving 13 hours. When we checked in and went to our rooms, I was appalled at what I saw. First of all, it was located in a bad part of town and a Correction Facility across the street. Windows were broken and a box fan in a window. Parking lot was horrible. Prostitutes in the lobby. We went to our room and the smell was horrendous. Would not set foot in these rooms. I was so embarrassed in front of my friends since I made these reservations myself through Hotel-Rates.com.

I made reservations in advance at the Super 8 hotel in San Bernardino Ca off of Hospitality rd. due to my spouse having major brain surgery at Loma Linda hospital in June 30, 2015. We made reservations for June 29 to June 30, 2015 not knowing how long she will be in the hospital. We went down for coffee and there was none. The person in a room beneath us was smoking marijuana and when we turned our air on we can smell it. My spouse got released a on Aug 2 and I told the office that we might leave early and wanted a refund for the night we did not spend there. We turned in the key at 11:00 am on check out time and was told I would not get the refund for the night we did not use the room.

This is almost a continuation of the story I told about Kayak. This is where I was booked, and to their credit, it's not entirely their fault that Kayak, didn't notify them about my reservation. But the way they handled the situation, regardless of being in Las Vegas, treating people like this is unacceptable. So I arrive to the hotel, and I inquire about my room, and they are quick to tell me I don't have a room with them, and I'm forced to bounce between talking to the hotel's manager and Kayak.

We came to Logan Utah to bury my daughter and we stayed at the Super Eight hotel along with my two little dogs and my partner. We were there for 5 days. Each day as the housekeeping vacuum cleaned and towels and toiletries they did not understand English at all. We didn't mind paying the extra $20 a day plus the $50 deposit which we were going to get back at the end if they would have taken and come and clean the room everyday but they didn't. Then we went to check out they blamed it on us. Each and every morning we would go down for breakfast. Most time there are the waffles and milk. Got tired of asking day after day. I will make sure I put a bad review on my Facebook And I'm on and on my Twitter account unfriendly people. This was a time of mourning. Had no idea of the hurt we were going through then to treated so bad.

The rates during the week for one day on a Thursday was 13.00 more than on a Friday night. When asked about price difference said corporate set prices. First room carpet was nasty. Second night room stunk of beer and floor was soaking wet. Second night said had truck parking. Not a appropriate parking lot for a semi.

We stayed at a Super 8 in Clearwater Florida over July 4 weekend. When we got home the very next day our heads started itching. By Sunday the lice were crawling in my daughter's head. The hotel was filthy and it smelled. Should have known better. When I went to check in there was a lady in lobby complaining of bed bugs. Has taken me over 2 weeks to try to get rid of lice, finally had to give in and go to professional. 325$ later...do not ever stay here...disgusting.

My husband and I rented a motel room at the Super 8 in Mobile Alabama which all the other motels were booked due to some fish rodeo that's so popular there that we care nothing about. The rooms were overpriced because of this event in town. The room was not supplied not even two light bulbs. My husband walked down those stairs three times that night, back and forth on our honeymoon to get light bulbs to put in all the lights himself. The air conditioner froze up the front of it and fell off in the floor.

We arrived 12:30 am, price was $87 & change. Asked for a 6:00 am wake up call. Got to room, was like stepping into an oven. It was around 2 before I could get to sleep. Did not get wake-up call so we got up late. Wanted a shower to help wake up. Ring around tub, & floor of tub dirty. Some comet would have taken care of it. When we left I tried to talk with someone then, rang the bell no one came so I left key on counter. I called the manager after our event was over. He told me I was lucky to get a room. Indy was going for $150.00. I told him for the quality it wasn't worth $40.00 & I wasn't in Indy. The room was very clean except the tub.

Crawfordsville, Indiana... worst and filthy. Mold on walls, blood on shower curtain, bathtub rusted. And while I was complaining the clerk pulled out a book of complaints that was full. She also told me that she works there but would never sleep there. Then she told me the maids are lazy and don't do their job. Ok so fire them. After her telling me this, she would not refund my card. I told her to go look at the room that they charge 70.00 for. She said she would. That place should be condemn. Oh and I forgot to mention, the steps to the second floor wobble. I will never stay at a super 8 if this is the type of hotels they offer to a paying customer.

We stayed at Super 8 in Westminster. I rented 3 rooms. One room my oldest daughter stayed in and they had no shower curtain. When she called front desk, they told her no one can hang one for her and there were no other rooms to transfer to. They told her to come downstairs to get a curtain and hang it herself. My room, I had to shoulder ram it just to get it to open. I was so mad. We paid 134.00 per room. I called the manager and he said he would call me back. No call back but I had to pay for the rooms before I left. It was a weekend so the Manager was not on duty until Monday. Super 8 - Westminster 12055 Melody Drive.

I work at a Wyndham property and I thought it was top of the line service but this was very disappointing. Cheap look no iron, told they have no towels after they didn't leave any in the room after cleaning by front desk and when asked for toilet paper when returning to my room late at night none was left. Sheets were stained and everything froze in fridge. Bad stay overall.

I had reservations for 1 room with 5 adults. When we check in, we find out our poolside room was as far away from the pool as possible. The bedspread had multiple burn holes in it, and both blankets also had burn holes. For a nonsmoking room this was unacceptable. The bathroom had maybe ten sheets of toilet paper and only had 2 hand towels for 5 adults. No rollaway bed or cot for the 5th guest. When asked, management said it was my responsibility to figure out where that person would sleep. The coffee pot in room had an old and moldy coffee filter inside it.

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley. We requested to make the payment by 2 different credit cards. Veronica who is in charge of frontdesk, got the total payment of one room 136,74USD from my credit card. My bank informed me by a text msg regarding the payment. After 5 min, Veronica called me and said that she couldn't get the payment from my credit card. I went to reception and even if I told her she had already got the amount from my credit card, she tried once again and told me she could get the money. I called my bank, asked how many times 136,74USD charged. The bank told me it had been charged twice. I told Veronica and her manager Michael but both of them denied that they charged twice. Other day I showed them my credit card statement and then they confirmed that they made twice but only one will be taken. Now one has been charged but there are 2 more 136,74USD which is still pending.

This is a review Super 8 in colorado springs on circle rd. This place should not be operating the room I stayed at. Was really dirty. It had a horrible smell. Seemed the carpet had not been vacuumed in a while. The bed smelled really bad there was trash under the bed! And behind the tv stand the bathroom had pubic hair, nails on the floor. The tub had some black stains. I stayed the night because I couldn't find any other room since it was late. Front desk person really nice and it has a good location right off the freeway but it really needs to be clean. I had a terrible headache the next day from the smell in that room. People should not stay here. It's very disgusting.

We stayed at the SeaTac Super 8. We paid to park our car in their lot for the duration of our cruise. We found the beds extremely uncomfortable yet accepted that as the norm. When we returned from our cruise we found our car had been stolen from their lot. The manager did fill out a form and called the police for us. THAT is the end of his help. He had no care or concern for the loss of our car while in their custody. There was no offer to help us get anywhere... to a rental car agency, airline, bus depot, nothing. We had five in our party and the luggage for a 10 day trip. We were treated as an unwelcome invasion of their lobby they wished would simply disappear. FINALLY after I made arrangements to rent a car they did allow their shuttle driver to take us to pick it up.

This was a first and last time experience. I went online to Kayak.com, looking for a hotel in Charlotte NC. Found a Super 8, great price, especially for a holiday weekend, and in such short notice. Was very excited! Was being the key word!!! After a long miserable drive that normally takes 9 hours, wound up being a 12 1/2 hour drive; only to arrive at the Hotel, and be told, there wasn't a reservation. I gave them my booking number and pin code, and even told them that they had already taken $52.90 out of my account on June 30th, which they denied. I showed him, deduction on my online bank statement. He proceeds to tell me, that Kayak, must have taken my funds. We went round and round about the deduction. I asked "do you have any rooms left?" being the holiday weekend, he said "yes, $80. 00 a night." Our quoted price was $105.80 for Friday and Saturday.

Terrible hotel in Grove City PA - Encountered angry clerk immediately at login. They argued with me about my credit card demanding it for "incidentals." Upon checking room, found that heater/ac knobs were broken, unable to regulate temperature. The knob had been broken many times and maintenance placed tape on it to hold together. I took to front desk and was told there were no maintenance staff on duty, clerk requested we move to another room. Why didn't they just give us a knob from another room (I'll never know)?

I stayed at Super 8 hotel (Wyndham Group). I brought home bedbugs, I let the hotel & customer care know. I'm still waiting on an apology, a phone call, a refund, I haven't received ANYTHING!!! On top of all this, they STILL to this day have a pending charge on my credit card of $112 on top of being charged for the room in which AGAIN had bedbugs!!! I've been more than patient at this point, I need some answers A WEEK AGO!

When we checked in, the two ladies would not even attempt to get us on ground floor. I am disabled and took 20 plus minutes to get upstairs. The room had roaches which was ignored. We only had 2 towels for 4 people. The ladies got angry when we ask for more. The ice machine is broken, therefore you had to go to front desk which they got rude about and we had only been there once for ice. The beds are broken. The lights worked very poorly and plug ins was busted. The pool was needing cleaned badly. I honestly can not believe the condition of this motel. We stayed here trying to support our hometown but this needs much help.

I stayed at this hotel on June 26th, 2015. My friend and I were passing through and we had to make an emergency stop on Bolivar due to her being ill. The front desk staff was super friendly and helpful and they were able to get us into a room quickly. However, upon returning home I discovered that I had been bitten by bed bugs. I have since been to a doctor to confirm this. I have over 50 bites on my body. I have been nowhere else but this hotel and home and we have had it confirmed by an exterminator that they are not in our home so this leads up to believe they had to come from the Super 8.

On June 27, 2015 my fiancé came down from Austin, Tx to Killeen, Tx to attended a party with me. Afterwards we checked in the Super 8 in Harker Heights, Tx for one night. Late evening on 28 June I got a coupled bites on my neck, & thought maybe mosquitoes. But the next day my back & arms were totally bitten up & I Googled to see how bed bugs bites look & it was exactly the same. I called the manager ** & left a message. He called back & told me he would contact me later. Here it's 3 days later & I have continued to call with no return call. I am very upset.

Ok about 3 weeks ago, me and my family stayed one night. When we went to bed my daughter saw stains on the top cover which is the pictures. Wife talked with manager, all he said was "you should have called and have it replaced", but we were tired after a full day at King's island. So he said "I'll give you 10% off your next stay". My wife called to reserve a room for this weekend and the price went way up from last time. I understand it's a holiday weekend, then he said he could not reserve room unless we paid 40.00 extra. We have came here to stay overnight the last 3 years about 7 times, well not anymore. You have lost a customer, we won't be back. Liked the fact it was 5 mins from King's island.

I was spending one night at a Super 8 in London, Kentucky after a reunion in Tennessee. I prepaid my reservation on Priceline, for two rooms, at check in I was asked for a card to hold incidentals? So I gave the clerk my debit card...The Monday after my stay, I noticed that my uncle and I were charged again for the rooms! I have been in contact for over a week with the hotel, and also spent 60 minutes on hold trying to get customer service to remove the additional charges... to no avail!!! The customer service is deplorable! And I still haven't had anyone return my money!! Bottom line... DO NOT BOOK WITH SUPER 8.

We stayed at Super 8 in Newnan GA a couple weeks back and our beds were infested with bed bugs. I have already placed previous complaints/reviews on my terrible stay and was told a super 8 representative would be giving me a call to resolve my issue but I have yet to receive a call!

I would definitely not recommend this hotel!!!! The room are dirty; they were not cleaned daily during our 3 day stay; there were dead bugs everywhere; the air conditioning did not work; the room keys had to be re-magnetized everyday; we were given only 3 towels for a family of 4; the shampoo & lotion bottles were 1/3 full; breakfast was pathetic - waffles, a couple pieces of fruit, dry bread & some cereal. The staff spoke poor English & communication was very difficult; when a complaint was made to the manager, he began yelling. Very poor reflection on the Super 8 hotel chain.

When I stayed at the Super 8 in Columbus, Nebraska, one night in July 2014, they gave me a smoking room even though my reservation clearly showed a non-smoking reservation. The linens were dirty, the a/c didn't work, and the manager's wife walked in on me during a shower. All in one stay. It was a nightmare. I have had similar experiences, though not this bad, at other Super 8 motels. The Super 8 corporation (and Wyndham Rewards) takes the side of the manager, not the customer. Wyndham Rewards told me that I had no right to complain. Some Super 8 motels are good, but how can you know? The only good ones are the ones in which local managers take it upon themselves to aspire to high quality.

When I checked in, everything seemed OK until I need ice... the ice machine was broken. The continental breakfast was a joke. Tiny little muffins, but on the first morning there was one large one... I could have used it for a door stop it was so hard. There were ants in the bathroom, and for the last two days of the 5 I was there, no one came to my room with fresh linens, nor did they make the bed. The curtain in the room had 2 broken hooks, and was full of tiny little moth holes. I was promised a bit of a refund which I did not get, because the girl that promised it to me was not there when I checked out, and the girl at the desk wasn't authorized, nor did she try to call anyone. Almost $64.00 a day for the room, and I will never stay there again. Remember Hamilton Montana Super 8 as a dive!

My stay was from 5/22/15-5/25/15. We were welcomed to this Super 8 location by a very rude person working the desk. The lobby and hallways were very humid with no air conditioning. So if you like to sweat this place is for you. On many occasions the smell of either mold or mildew could be found in the room, and hallway. Besides the smell the room was clean. On our second night we returned to our room to find the maid had never been. We called down to the desk and were given a run around for about 45 minutes before the only employee they had on came to clean the room for us. We were told their housekeeping staffing consisted of one employee and 3 new hires who were training. The rest of our stay was event free.

I made reservations online for two nights at the Super 8 Houghton when I realized that motel was 7 hours from my destination. I immediately canceled them online on the same night I reserved them from. Now I have two charges on my credit card - each 91.55, total of 183.10 and I didn't even stay at the hotel. I called the Super 8 and she was very rude to me, and then I called the 800 number on the site and guess what, they cant do anything either. Super 8, I will never ever stay at, I could care less if they are the cheapest in town, heck I would rather sleep in my car if it was the only place around. I feel like I have been robbed and cheated. I would never recommend making reservations online and then try and cancel them from there. My advice, call them because if you dont, you will get ROBBED.

Immediately opening the door the room smelled stale, I would have complained to the front desk but I had received a call and was occupied for a half an hour, I laid down and pulled back the comforter and it looked like the bed had been slept in and just been remade. I was disturbed by the smoke smells that became more prevalent when I turned on the air that I gathered my things and went downstairs. I informed the Manager about my dissatisfaction and asked for her to go check the room. At this point I had been checked in for 50 minutes.

This is worse place to ever stay. The front desk very rude. I got there 11pm at Super 8 on Tillman's Corner, Mobile, Alabama. I woke up to surprise, my car was broken into. I told the cleaning service people, they ignore me. Went to the frontdesk, last she said, "Our camera don't record that about it." They don't care for the customers or have any human feelings. Am a foreigner but permanent resident now. I will never ever in my life encourage or book hotel with this godforsaken hotel in my life again. Once again, I advice, stay clear and pray so hard if ever you want to book this Super 8. As much as I like the place, not fully discourage ways staff and front desk people responded to me and acted.

I booked a room thru Hotels.com for a Super 8 Hotel in Norcross, Ga. The experience with booking thru hotels.com was great so there is no complaint with them. The complaint is with Super 8. My family and I arrived at the hotel on a Saturday morning at approximately 4 or 5a. When we pulled up I should have known right then that this was probably not going to be a good thing. I had to pay, sign a receipt and retrieve the key to our room thru a night window with no welcome greeting or personal contact.

My wife and I recently secured lodging along with our car club for three nights during the Laguna Seca races in 2015. We have a Handicapped sticker, but could not park in the designated disabled parking space due to a white Ford SUV parked there. So we parked next to the Handicapped marked space next to the Handicapped parking space. During the first night there at around 11:00 p.m., the owner/manager began banging on our room door and our room phone began ringing at the same time. Apparently, a late night lodging customer had just arrived and the owner/manager wanted us to move our car over in order for the late arrival to park their other car in the Handicapped blue stripped space next to their white Ford SUV.

Motel 8 Rawlins Wyoming - I have never been treated so rude when renting a room. The guy at the front desk wasn't very professional at all. I wanted a cup of tea and he told me I would have to wait until morning, that amongst other things. Was yelling at another paying customer for putting the trash in the wrong can. I will never stay at any Motel 8 ever.

When getting to our room, we discovered there were no bath towels provided so we had to call the front desk to ask for them. The bathroom tissue dispenser was also empty. Next we discovered that neither the lamps nor the clock on the bedside stand worked because the outlet didn't have power. The Guide selection on the TV remote did not function either. When we got up the next morning, we realized that the coffee maker didn't work and the refrigerator and microwave were plugged into another non functioning outlet. The sodas we put in the refrigerator the night before were warm. I had to plug the coffee maker into the one functioning lamp to have it work. When checking out, I let the desk clerk know all of this but all that was said was she would have maintenance know. Not even an apology for any of the inconvenience.

Booked a room in advance for a trip to boise. Canceled the reservation well before the deadline and STILL super 8 charged my credit card for the room I was NEVER in to use and "incidental" expenses of over $50 dollars more and won't say what was allegedly bought by me or used by me, and I've NEVER even set foot in the damn place!!! DO NOT TRUST THIS MOTEL WITH YOUR CREDIT CARD INFORMATION!!!

Our family went to Monarch for a ski weekend on spring break (March 28-29th) and stayed at Super 8 Motel in Salida, CO. The room was nice I have to say, the beds had skirts around, but under one of the beds, there was a metal bar coming out and it was hidden under the skirt. I hit the bar and got a very bad injury on my right shin. I reported this to the front desk and left a note because it hurt SO bad, they just said 'sorry', it seems they didn't care at all about their maintenance.

At approx 1 pm on the 23rd of April 2007 we were awakened by loud banging on our room door. 2 drunks were asking for money and blankets. We called the front desk by phone and got no answer. I went to the office and got no response there. So I called 911 from my room. RCMP responded quickly and arrested them. Why there was no response from the front desk was very disappointing. I always thought there would be someone at the front desk to be able to respond to any emergencies... I won't be staying at Super 8 again anytime soon.

When I say mold I mean heavy mold. While in the shower I noticed black stuff in the tub around my feet. At first I thought it was coming out of the shower head but then I saw it was coming from under the lip where the wall met the tub. It just kept coming out heavier. I got out of the tub and looked around under the lip and saw the entire lip around the tub was covered in heavy black mold. I couldn't finish my shower. I stay in over 200 hotels/motels a year and I am used to a little mold here and there but this was sickening.

If you book with the hotel in Biloxi, Beach Blvd, be aware that you can not cancel the reservations. We booked over a month in advance and they immediately charged my credit card. I spoke with their corporate office and there is nothing they can do to reverse the charges. I also spoke with my credit card company and they said they had never heard of a company charging your credit card weeks in advance. I have traveled all over the world and never had a motel/hotel charge me before I arrived.

April 8/15. I booked a room a couple weeks ago with my young daughter and her little friend. Had a good time but noticed they had a movie night that wasn't mentioned to us on arrival which would have been an event they could have enjoyed and attended, with a little tweaking to our agenda. I booked 3 rooms for April 3rd and requested the fourth floor. Ended up on second floor and this time no "thank you note" or bag of candy thanking us for our return. The morning breakfast was missing glass mugs, drinking cups for juice and plates, due to the business. There was only one staff member working on Easter weekend, dishes, and food supply were running short, and she was unable to keep up with the task and I am not blaming her.

I had the unhappy pleasure of booking a room at the Super 8 Motel located at 610 John C Calhoun Dr., Orangeburg, SC. for March 21, 2015. I arrived at the hotel around 1pm and checked it. At the time I was running behind scheduled and just took my luggage up to the room and left. Upon returning to my room a few hours later when I had a chance to really inspect the room I was disgusted by this room. This was supposed to be a non-smoking room. The smell in the room almost killed me. The room even with the lights on was dark, dreary, and uninviting. Sitting in the room just made me feel like I needed to shower but I was too scared to get undressed.

We checked in to get a room at 12:30. They told us there were none clean...but still checked us in. We didn't get a room until after 4... We waited all that time after driving and had a funeral to attend so we were unable to shower or get ready for the funeral... They told us at 4 it would be 15 min then at 45 said they didn't know when it would be so we had to go somewhere else.

Spent my birthday in one and wasn't treated welcome. Was look at like being judged at our appearance and was visited by the Management who argued at us, because we changed our minds about our room. Wanted smoking. Will not go back. Went to check in and management was not friendly and came down to our room to finish. Arguing to us about changing rooms. Wasn't very nice and will never go back.

Pool was never open and no hot water in room. Went up to front office and wouldn't put us in another room. When checked out had to leave my number so management could call me back. Never called back. I called them 3 weeks later and manager said sorry can't help me, I waited too long to call him back.

Lagrange Super 8 should be on a no fly zone. It's nasty crawling with roaches when the lights went out, weed left on counter tops, 4 inch hypo needle laying on ground outside the room door. The rooms are very dirty. Parking lot crawling with hookers and watched 3 drug deals. Soon as the roaches came out I went and got a refund and left. Wasn't there for 2 hours!!! This place needs a stick of dynamite! Have pictures for proof! I was terrified. Do yourself a favor and don't stay there! Place needs to be shut down. Had half a notion to call the local news on them!!!! I tossed my receipt for proof already but they know I was there believe me!!

We were coming into Williams, AZ for a wedding and my daughter and I and 4 grandchildren were going to stay in a room at Super 8 with 3 beds. Because family members brought us there and was visiting, we were accused that they were going to stay with us. We tried to explain but they called us liars. We asked for a refund but they said no, until later my daughter overheard them talking about us and confronted them. Asking them if this was protocol to talk about your customers behind their backs. They then decided to give us a refund. So we left and went down the street to Ramada Inn where they were happy to accommodate us. I was very upset and hurt to be called a liar.

I had a reservation to check in at the Super 8 in North Bergen NJ. On 2/14/15 I went to check in to this location and I am disgusted by the service. I went to check in at 3:05pm and was told that my reservation had been canceled. I was told the reason was because the credit card I had booked the room with was declined.

Hi, me and my husband checked in Super 8 motel 6 am today and was discounted for pet fee & smoking room. They complained because the police came because of noisy people and they said that we was not to return because the guest will not rent if they see the police. I was called a ** and told to go back to Africa or the jungle where we came from and this is coming from the staff members. At 8 pm they decided 13 hours later that I am not welcome in the hotel I had 30 minutes to leave. It is winter and I have pets. They said take my belongings to the street and wait for my party to retrieve them. I am a woman of color. To be called a ** is unprofessional and also discrimination on race. I contacted my lawyer immediately. They are very racist and truly rude. Lawsuit is in progress as we speak. Ridiculous!!! Never ever rent from these people.... sad!!!

We came to Castlegar in November for a hockey tournament and we stayed one night in the hotel, as well as my parents in a different room. We left early the next morning as my son had a hockey game. I reviewed my credit card and was charged an extra 300$!!! No one said anything to us and when I called about it, they said we put a hole in the wall in the bathroom, which we did not do! My parents' hotel room was damaged and the cupboard door fell off when you opened them, which they thought they were going to get charged for, and they didn't do that either!

My friend and I were booked to stay 2 nights at the Huntsville, AL Super 8. Needless to say we left early. The "new management" people were really creepy and the room was terrible. Everything was either broken or filthy. We did not feel very safe there either. Just 3 more words about this dump --- Do Not Stay!!!

I checked into the Westbrook Maine super 8, did not get any rest because of the noise in adjacent rooms and hallway. The room and hallways also reeked with disgusting odors. Was too tired to check out at 11 so I stupidly paid for another night somehow caught about an hours nap even with the maids and maintenance noisily in the halls and left shortly thereafter. So I paid for an extra night just for a nap, that's not bad enough, they had a hold on my account for a third night. I was long gone from there the third night, believe me, and only stayed about three hours for the second night I paid for. Glad I kept checking my bank statements because the fraudulent third charge did not appear till four days after I left there and called my bank! Keep an eye on your bank statements if you give this particular motel your credit card! Pay cash! Better yet keep looking for a reputable motel!

They said we damaged the bathroom and we cleaned up the mess my husband made by the laxative he was drinking for a procedure the next day and he was under doctor's care and they don't take military discounts or senior discounts either. Or if you have a coupon for fifty dollars for hotel expense they don't include it, or fault advertisement about free internet in rooms. And then we left early last night because they were going to call the police because they were going to take more money off my husband's credit card. And this was done in Boise, Idaho and do not use this hotel ever in Boise, Idaho and the better business bureau and the attorney general's office will be notified today. And we are asked that it be resolved today of 1-6-2015 as well as the veterans’ office (get in contact with us on 1-6-2015).

DO NOT STAY AT THIS HOTEL. I have been coming to Corvallis to see my son in college for the past 4 years and I have been staying at Super 8 for convenience. I spend around 1k to 2k per year because I visit him 3 times a year. I am disabled and I have a service dog that helps me walk and carry my groceries. I am in chronic pain. I am prescribed (90) 750 Vicodin and (60) 350 soma. The owner knows I have a service dog and he knows I am disabled. While walking I would have a cigarette. Helps keep my mind off the pain. I do not throw my butts on the ground but I put them in my pocket. When I get to the room I throw them away.

My friend and I checked into the Super 8 hotel on Wednesday. When we got to our room I began checking it out and noticed the tub wasn't clean, it was cracked, had wring around the tub and pubic hair in it. We immediately called the front desk to let them know. Two ladies came to look before they changed our room. Then a man who said he was housekeeping came looked and said it's not dirty, it's cracked there's no hair or wring. We went to another room and it was next to piles of trash outside the room. The inside was just as bad. The sheets had stains on them, there was a dead bug stuck to the dryer, the walls were dirty, dried snot was such on the bathroom wall. The refrigerator was not clean, the coffee maker inside was filthy, the curtains had holes in them. When I went to the lobby to get a fruit pack the front desk lady said they hid them so the children wouldn't get them. They unlocked the door where they were, gave me two and locked them back up. This place was horrible!!!!

The truth is Motel 8 do not pay their employees minimum wage law. It seems like these companies are getting away with not paying their employees. I do believe we live in the United States of America. I hope that people wake up and see what's going on. I am a consumer advocate and will not stand around when I see the corporations taking advantage of the American people. I hope everyone that sees this complain, lets them know that Good people is the backbone to these business and if they do not want to pay, screw them. I will live on the Mayor's porch. I have to say I also have lived in Michigan 40 years and it's gone to hell. Shut them down if these companies can not follow the laws. It's just time for people to wake-up. No one going to work for foreign wages.

Me and my husband travel for a living as he hauls trailers for a company. We came to rest at a Super 8 in Sallisaw Ok. First thing the lady at the front desk was not wearing a bra!!! Seriously that's not a way to present a company. As we came to the room it had a old smell to it. We looked around and found a q tip on the floor right as you walk in. The fridge was not clean. In the bathroom the bathtub has a dirty stained mat. The toilet seat was soo old looking. The room is not vacuumed well at all. Anyways this is not a hotel to stay at. When it says 2 star it means no star. And website said 51 for tonight and then charged 68.90.

Room 250 at the Super 8 on Jackson in Oxford MS was infested with bed bugs. I checked in on Friday Oct 10, 2014. My stay was through Tuesday morning the 14th. I initially didn't know what the welts were when I woke up on Saturday and thought maybe it was a reaction to new lotion. As they progressively got worse and more itchy by Monday morning something told me it wasn't lotion, and I pulled back the sheets and a bedbug was literally crawling on the sheet I just got up from. I started taking pictures immediately and then I saw another one crawl on the pillow. I scooped it in a cup to show the hotel manager. This was all about 8:00 am on Monday morning the 13th of Oct. The lady at the front desk immediately moved me to a different room and told me to speak to the manager ** after 12pm.

So I rented hotel for a week and 2 extra days. My kids have bed bug bites all over their body. It's so disgusting. They haven't clean the room in a week. I've been there. It stinks. It's terrible.

I spent a night at the Super 8 Motel on Monroe St. in Tallahassee, Fl, which turned out to be one of the worst travel experiences I have ever had. The bed in the room that was rented to me was infested with bed bugs and I ended up not being able to sleep a wink. But the unspeakable physical condition of this appalling establishment was not the worst of my experience here. The manager-receptionist, Preeti **, behaved in a highly prejudiced, ignorant and arrogant manner towards me. Noticing that I was non-white, i.e., Asian, she stereotyped me as some kind of foreigner and made very unwelcome prejudiced inquiries concerning my ethnic background while I was registering for the room. It was late, I was tired and the price was cheap, so, instead of stomping out in outrage as I should have, I replied to her inappropriate snoopings with the statement that I was indeed of Chinese heritage and proud of it but still considered myself, first and foremost, an American. To this Ms. Preeti responded with the astoundingly rude, insulting and presumptuous remark that I had an inferiority complex (!) and suffered from other psychological problems! This literally threw me for a loop.

My daughter and I had booked a room for a recent visit to the Naval Academy in Annapolis at the Super 8. After an 8 hour drive from Boston, we checked in. There were several undesirable looking characters lurking around outside and I was a little nervous. When we entered the room, my daughter immediately turned down the linens to inspect the beds at which time she jumped back and showed me that the bedding was in fact covered with bed bugs. We quickly grabbed our belongings and left. The desk clerk made no attempt at an apology or offered to make any amends. As a matter of fact she was somewhat rude if not indifferent as though she could care less. We drove to another hotel in the area for accommodations. I have tried several times for a refund, but as of yet I have not had any luck.

My husband and I were returning home on September 9th. We had driven for most of the day and were very tired and anxious to find a place to stay for the night. The Super 8 Hotel in Hampshire, Illinois was the closest accommodation available outside of Chicago. We were very disappointed before we even reached our room. The carpets in the hallway were very dirty. Our room was not any better. We had to ask for toilet paper and kleenex. The mirror in the bathroom was very dirty and there was hair in the sink. The windows were full of fingerprints and the bedspreads had spots on them. The sheet on one of the beds had a large rip in it. The walls appeared to not have been cleaned for a while as did the carpet. We were very disappointed. We just wanted a basic and clean place to stay for the night. I would not stay at another Super 8 Hotel because of this experience.

We had booked 8 rooms at the Super 8 Hotel in AnaMosa IA. When we arrived (w/ a confirmation number), we were told they only had 3 rooms on the reservation. After showing the manager the confirmation # he repeated that he only had 3 rooms for us. We had 15 people in our group that had traveled at least 200 miles. They managed to find 3 more rooms. That left two people without a room. Two people reluctantly doubled up (they didn't know each other) and the other party drove the 200 miles back home.

The Super 8 Hotel in Uniontown, Pa had been a clean, safe place to stay and continued to do so for a few years. Recently we discovered how filthy it's become, dirty air conditioner vents, imagine what the filters look like on the main unit. The room smelled of a strong perfume like cleaner, sticky rugs, dirty curtains but most of all, we had to call about our plugged toilet. They delivered a plunger to use during our stay. Go figure. Lots of work in the area, no rooms to be had, instead of being glad and wanting to keep their clientele they are letting it go downhill.

1350 East Prien Lake Road, Lake Charles, LA 70601 US

On 8/9 we stayed at the motel at **. [**, Mahesh ** - Manager]. Our receipt said we paid for micro/fridge/coffee. There was no micro or fridge (which we had counted on), there was a big empty space where a table and chairs should have been. We let that go. My husband always puts a chair and/or our cooler in front of the door. Around midnight we woke to the sound of someone swiping a key card in our door and trying the handle at least twice. We saw a young couple with no baggage leave down the stairs. He went to a truck parked at the second building (across from us) and then joined her at another room at that building and went inside.

I recently stayed at the Super 8 motel in Watertown, Wi. I called ahead to let them know I have a service dog. At check-in they required paperwork on my service animal or I would be required to pay the pet fee. My dog was vested and I did have her ID badge, which they copied. This has my personal information on it and made me uncomfortable. I was then required to sign a wavier that my dog would not be allowed in the breakfast area. So I could not eat breakfast at the hotel but had to go to a nearby restaurant for my breakfast. I also could not use the pool or hot tub. I felt discriminated against because I need my assistant service dog. It is against the ADA regulations to ask for paperwork.

On Aug 9, I book Super 8 for one night at 3423 US Highway 9W Highland, NY, 12528. This was ugly experience, first and last one. Horror, dirty bed sheet for 150 buck. Manager offer other room, during answer on our questions about why you not changing bed sheet. Me and My wife decided not to stay in this hotel, and we never will. We will pass this information to all our friends and relatives. What Happen with USA? Why this hotel ruining USA reputation??? Beside that they charge my credit card for full amount and never apologize!!!!!!!!!!! Shame on you, Wyndham Hotel Group, LLC.

We stayed at a un-Super 8 the weekend of June 27, 2014 in Atlantic, Iowa. When we checked out, there was a charge to our credit card of $85 for "theft" of 3 bath towels, 3 hand towels and 2 wash cloths. I WOULD LOVE TO TAKE A LIE DETECTOR TEST IN THE LOBBY IN FRONT OF THE SO-CALLED MANAGER. I contacted the credit card company. They gave me a credit of $85 but then in the mail this week they told me they will put the $85 charge back on my credit card because they believe the manager of un-Super 8. I am livid!!! I did not steal anything from our room except the tiny bottle of hand lotion that I thought was complimentary. I've told so many family/friends I know. They'll lose more than the $85 in the future for accusing me of theft. God knows my heart. I guess that's all I should care about but that $85 sure would come in handy around back-to-school time for my children.

This hotel was Super 8 - Barefoot landings N. Myrtle Beach SC. When coming in very late 2:30 am, went to my room which was filthy, flat pillows, cigarette burns in blankets, torn lamp shades, dirty mirrors, urine smell in bathroom and had not been vacuumed in months. Pulled back the sheets and a huge semen stain, with hair everywhere. Went to desk and they acted like this was an everyday occurrence. Was taken to another room which was equally as filthy but sheets were clean. Being we only had a few hours till morning we had no choice but to try and make the best of it. We asked for a cot, was given a broken one and was told they had no pillows but they stuffed a towel in a case and said that was the best they could do. We checked out early next morning. In my entire life, I have never experienced such filth.

The Super 8 in Wayne Nebraska is just awful to their employees. Seen the manager yelling very loud to a young employee and was shouting ugly things at this kid. As if that wasn't bad enough for super 8 guests to witness the manager then shoved the boy and almost knocked him over. I was at the front desk to complain about the hot room and the filthy bed when I saw the abusive behavior. I later found out I had bites all down my legs from bed bugs.

Traveling 8 (1/2 way) hours from Florida to Wisconsin and wanted a inexpensive hotel to stay at, so had fiance look online. Super 8 was listed as inexpensive and had some good reviews. Upon arrival, front desk clerk was very nice and got us a discount. 77.00 total, however, way too pricey for this hotel. Room smells of must. Bathroom smells like urine. Back entrance was propped open - not safe. Beds are extremely hard-- bedspread had stains. Blanket underneath had burn holes. Stripped bed and slept with own blankets. Too tired to move to new hotel. Would love to see this place redone and prices knocked way down. Then I would have known not to stay here. Very disappointed.

I am from Super 8 Hotel. We had problem with credit card company. When guest check in at time debit money from bank account or credit card, when we give credit money that time take 3 to 5 business days. How use money we do not know.

The room smelled so bad. I plugged the fridge in and behind on the floor was dried up meat with bugs on it. Chips and everything else on the floor. The air conditioner didn't blow out cold air. Talked to the people who run it - didn't understand English very well. Was very snotty. I wanted my money back and they got really mad. Didn't get my money back. I have complained to the higher up so hopefully I will get my money back and they close this place down. This was in Yankton, South Dakota. My husband and I was very tired on a motorcycle and won't ride after dark. So we stayed there. I couldn't hardly stand the smell. Had to shut the air off blowing out cold air and open window. Would not recommend staying for anyone.

We are checking out today. This has been a bad experience. We booked a NON-smoking room on the 3rd floor. Then we smelled smoke in the entire hallway on the 3rd floor. The first night (after arguing with me that she went to that floor and didn't smell anything), the Mgr said she would close the doors to the 2nd floor..... it worked... no smoke. This morning, she told me she wasn't closing anything and that I should just put up with it.... "Aren't you checking out today?" she said. She then proceeded to tell me again that she went up there and didn't smell anything. Her suggestion to me was, "Well, don't book with us ever again because this is how it is".

This was my 1st & last time at a Super 8. I called the hotel in Webster NY, the day before my 2 night stay and asked if I could check in earlier than the posted time of 2:00. I received a "no problem" answer. We arrived close to 1:30 and was told a room would not be available until the check in time of 3 (it said 2:00 on the website). She told me this as she was checking a family who walked in off the street, did not have a reservation and was given a room. I also asked if I could change my room from smoking to non smoking (this was my error), I was told that they could definitely accommodate my 10 year old and myself. She took my phone number and said she would call me as soon as the room became available but it should definitely be before 3:00. After wasting over an hour riding around in the car, we went back at 3:00 still not hearing from the hotel.

This place in Jasper, Alabama was terrible. The room we got was so nasty. It had dirty walls. The room smell so bad we could not sleep. We told them that we could not stay there and told us that I book online - no refund - so I lost $132.00. This is terrible.

Due to a fire, my family of 3 rented a room at the Super 8 in Huntsville Alabama. When we checked in it, the front desk clerk was helpful. After seeing the room, we immediately realized we wouldn't stay for more than 1 night. Due to the sheets looking dingy. The toilet was running and the towels being very ruff. So we asked for a different room and was told the only thing left is smoking. So we just stayed in the room with the running toilet. When we woke up the next morning, we were covered in bug bites. When I tried to show the manager he stated he didn't want to see and he couldn't make any adjustments on the room, but 15 minutes later a pest control truck pulls up. Please don't waste your money at the Super 8 in Huntsville Alabama.

I initially made a reservation to stay for 5 days in the Lynchburg Super 8. I had an intensives class at Liberty University. I chose Super 8 because I felt that the cost was reasonable and it was now under Wyndham hotels. So I felt that the hotel would have improved from past rumors of poor upkeep, etc. At any rate, from the beginning, I knew it was going to be horrible stay.

We checked in around 6pm from traveling all day and night. The clerk that checked us in was very helpful and pleasant. Upon check in I asked the clerk for a late checkout. She said no problem. We went to our room and settled in for the night. I got a phone call at 10am from day shift clerk who asked if I still wanted to check out late still, and I said yes. Then she told me that there would be an additional charge of $20 to stay past 11:30. I told her we would be out by then.

Stayed at the super 8 hotel (Myrtle Beach, SC) memorial day weekend for 5 days, 5/23 through 5/28, and it was horrible. The carpet was nasty and dirty. The room had a horrible odor, mildew smell. The blankets had cigarette holes in them. The refrigerator had mildew inside. The microwave was dirty inside. The sink in the bathroom was stopped up. The bathtub was stopped up, poor drainage. The toilet took about 2 minutes to fill up between flushes. The shower curtain was dirty. They gave us dirty towels. The headboard was mounted to the wall. The refrigerator had spray paint on it, and we didn't get the breakfast. I will never stay at another super 8 again.

I stayed at the Anchorage Super 8 on the night of June 6, 2014 at the approximate rate of $146 plus tax. This was a discount rate based on being a non-cancelable reservation. I had obtained the rate over the internet in January. On the back of the door of room 417 was a placard showing the rate for 2 people as being $117.88 per day. Now, that rate card is there for some reason and I think that reason is to keep the guest from being overcharged based on factors I am not familiar with. Yes, I agreed to the rate in advance but I had no way to know before entering the room what the stated rate is. Following the rate area of the placard was the rules and regulations of the motel. If I am subject to the rules, is not the motel subject to the rules also?

When I started working as a housekeeper I was told I get paid 7.25 per hour. When Tuesday came I only got paid a few hours. Because manager Kevin wouldn't pay me anything, I was forced to sign a paper for less hours than I actually worked. I tried to give him a chance to fix this mistake and continued to work. Now it's time for me to pick up my check again. And what a surprise - I can't have my check unless I sign another paper. I wouldn't recommend anyone work there or stay there. The rooms are disgusting!

Day shift clerk failed to ensure car was picked up from valet parking timely. Clerk was informed car was across street in time restricted zone during check-in at approximately 3:30 pm PST, 15 April 2014. Showed clerk location of car and provide model and color. Offered to bring car over to valet zone and clerk said he would take care of it. Settled in upstairs in room for 30 minutes, proceeded to leave to Macy's 4 blocks away. Came back and was informed Super 8 did not have car and that it was towed. Tow away time was 4:47 pm PST and citation time was 4:33 pm PST. Vehicle sat for 1 hour minimum from time of check-in. After discussion with clerk confirming correct times of events, took a cab to city impound. Transferred $472.00 of savings money to checking to cover cost. Spoke with general manager the next business day, provided him forms from impound and citation and he said he'd take care of it and ensure we were recouped monies due.

Very dirty and dishonest hotel, Jonesville NC. As my husband and I unloaded our things we noticed that the carpet was very dirty, inch of dust on the microwave, and a huge cockroach. We stopped unloading our things and asked to be moved to another room. The new room had no towels, mold on the shower curtain and the worst mattress ever. We were afraid to take a shower due to the dirty tub and mold. Comforter and blanket looked like it had never been washed. I don't know how they had a 98 score for this hotel. As we were traveling home my husband noticed that he had forgotten his pillow.

I booked last Saturday night at Super 8, South Crater Road, Petersburg, VA through Booking.com. I arrived about 7:00 and the woman said she didn't have a reservation for me. I showed her the reservation from Booking.com. The woman started explaining her job to me. Then a man came out and said he did not have my reservation. I asked if I was getting a room. He said something like "Not for $75." He eventually said he did not have a room. He would not find a room for me. He said I could drive around and find a place. I ended up in South Hill, VA, 57 miles from Petersburg.

I made a reservation for Super8 motel in Escondido two months in advance. Having stayed at Super8 many times in the past I did not read the 'FINE' print that said this reservation was non-cancel rate. My softball tournament was canceled and rescheduled one month later. I went in to make the change one month in advance and was told that due to the fact this was an advance reservation rate it could not be canceled/changed. My goodness, aren't all reservation rates made in advance? Not letting it be canceled is one thing but to not let me just reschedule my reservation at a later date is really bad. I will be sure to contact the main office of Senior Softball and let them warn their many participants of the Super8 policy and discourage further participation of their establishments....

I arrive at Super 8 in Nebraska City, Nebraska. I was so tired that the only thing I wanted was sleep. I check in on 3/24/14 and ask me for my credit card because they not let me pay with cash. So I give my card to the lady at the front desk. Got check in and sign a paper then I went to my room and slept... Next morning I went and check out and they give me my bill, left to work... Then by noon I check my bank account and I was charge $250 by Super 8 and I said WHAT?!!! So I call them and ask why was charge that??? And they told me because I was smoking in the room and funny thing I don't smoke.

It was the day of 3/16/14. My husband and I arrived in Pittsburgh, PA, traveling from Alabama on 3/16. My husband programmed the GPS to reflect a few hotels in the area of Freeport Rd in Pittsburgh. We noticed Super 8 Hotel on Landings Drive in Pittsburgh. We called 412-828-8900 (Super 8) before coming in to confirm availability with Super 8. Super 8 Attendant/Desk Clerk ** gave us such a hard time explaining the policy after she said, "Come on over, we have plenty availability", which she must have been unfamiliar with working for this hotel or a new employee!!!!!

My girlfriend & I stayed @ Super 8 in Toledo Iowa on Feb. 10, 2014. When we went to use the whirlpool, there was black dirt on the bottom of the pool. My girlfriend is severely handicapped & needed to use the lift but the Brand New lift didn't work. The entire shower in the whirlpool room was filthy, rusty & looked like it hadn't been cleaned in years! There was a dead bug on the shower floor. Worst of all... the house phone in the whirlpool room did not work.... Thank God my girlfriend didn't have a stroke or a heart attack while we were there.

While the night manager was very nice and helpful, the room comfortable and clean, the day manager is not only rude but racist. My family was kicked out of the lobby in the morning where they were waiting for me to come down. Apparently guests are not allowed in the lobby before 6 in the morning. We couldn't even check out because the doors are locked and ringing the bell for 10 minutes gets no response. When the doors finally opened at 1 minute to 6, she still wasn't going to let us in until I explained I wanted to drop the keys off. She was extremely rude telling me I should have just left the keys on the desk. I told her the doors were locked, she made a smart comment and my son had had enough. He wrongly told her that she didn't have to be a **. She said he was a **.

The room was fairly nice. The staff at check in was very friendly and helpful. I've worked in the hotel business for a little over two years now and I know what good customer service is. I work during the day and my fiance watches my daughter while I work. She was running fever when I left so I was worried about her. I called the hotel twice to get transferred to our room and in order to reach a room you have to speak to a live person to be transferred. The manager, Barbra answered the phone both times. The second time I called I apologized for calling again but needed to be transferred. She then told me, "This is just over and beyond!!" I don't understand why a manager would be so rude and so inconsiderate.

Danville, KY Super 8 - The room was nice and clean, appeared to be newly renovated. Front desk clerk was professional and very helpful with a place for dinner. Furniture, flooring, counter tops, fixtures all new and clean. I read many reviews and was hesitant to stay but was out of options. The rates were totally affordable! I will be back!

Visiting our daughter's family, we booked by phone directly to the Super 8 in Lehi, UT for a 3 night stay. I told the person who took my call we had a small dog in a crate. He offered us a ground level room for convenience... I gladly accepted. He then asked if we were AARP or Costco members so he could give us a lower rate. At this point I was impressed at the service. However, when we arrived we were given a room on the 3rd floor as far away from the elevators as you could get. I explained to the desk clerk we were offered a ground floor room and he rudely informed me at THAT PRICE it wouldn't be possible! We are both 68 yrs. old. All but calling me a liar, he was very unprofessional and unsympathetic to my situation. He even said to me, "well if it was offered and you didn't request it, it shouldn't matter then should it?"

So I am just 34 weeks pregnant and drove for 5 hrs. Booked our room at the Super 8 in Moline hours before on Priceline. We have been basically been living here because my insurance is in Iowa. Until we have our baby. So we show at the 7:30 am to check in and my boyfriend comes out to tell me we can't check in till 12 am. Confused I tell him to go back in there and explain we have been here for a couple weeks now and we are very tired from drive. So Bob says “Well you can try at the 9 am.” So we had to sleep in the car till 1 pm. I was crying and so uncomfortable lying in our car in the parking lot. I have a high risk pregnancy anyways and he not only put us in harm’s way but my health of my unborn child. Come to find out one of the housekeeper here said there was tons of rooms available and she didn't understand why Bob did this to us.

We have stayed in several Super 8 Motels and have received excellent service and quality rooms. This one was TERRIBLE!!! On first night, my husband and I had just finished our showers and received a call from the front desk asking if our tub was overflowing (the front desk was directly underneath us). I explained that we had both taken showers and no, it hadn't overflowed.

We booked Super 8 in Baltimore to park while we cruised. We cruise often and always use this program and have always been happy with it. We chose Super 8 randomly. When we walked in, the lobby was a dive. Signs were up stating that there would be no breakfast served - sorry. The counter girl was pleasant but clueless. It took us TWENTY minutes to register and another half hour to print out our parking pass. The room was dull and dingy. Our son and three other couples are cruising in November, they have decided at our recommendation, to cancel their Super 8 reservations. On a positive note, the shuttle was very efficient taking us and picking us up to and from the ship.

My son and daughter-in-law reserved a room at the Super 8 in Manhattan, Kansas, for two nights back in August 2013. They had planned to take their two daughters to the K-State football game and make a weekend of it. The reservations were nonrefundable. September 6, 2013, their two-year-old daughter was diagnosed with Stage 4 Cancer. They decided that they could not all go for the weekend, so invited us to take two of the tickets. The reservations were for 10/25-26/2013.

We had a decent room first but no access to my car, so we switched to an outside smoking room, while the regular night life was crawling around and doing their thing, prostitution, drug sales, and alcoholics swilling until 4 am. I could also not download a free poker site I play on because of so-called parental controls, and the clerk said he did not know the code, which I would have taken off at the end of our stay, but what was on the pictures section of this nice new computer, with a keyboard you could barely see, were hoochie-mama pics in various forms of undress, and their advertisements for (companionship). This was the Super 8 in Raleigh, NC, US1, or the Capitol highway, and it was just under $150.00 for 2 nights. We stayed there in the hopes of seeing a real estate agent who never showed up or called about finding a house to live in. It's not likely, but it would be nice to get our money back as we will never stay there again.

Me & my husband are 70 years, had a terrible experience at the Deadwood Super 8 Motel. Our room was dirty, bugs behind doors, the switch was broken on the heater, no electricity from Fri. morning at 1 AM until noon on Sat., a count of a storm they had down there. Cold showers, my husband couldn't use his CPAG. He has asthma sleeping. He didn't sleep for 2 days. Wore jackets in the room all the time, didn't come to our room & asked if we want to be moved. Couldn't see in the hallways, it was dark. Had to shovel our car out & look for shovels. Didn't put ice melt on sidewalks. I wouldn't complain but they charged us full rates for the poor service we got all 3 days. We will never stay at Super 8 Motel again.

We were double charged for our room at the Super 8 motel on Disneyland drive in Anaheim, CA and talked to the manager, **, who said it wasn't his fault. So we were stuck in Disneyland with no money to eat or get back home to AZ and the hotel manager would not take responsibility or help us in any way. Whatever happened to the customer is always right? He was rude, unapologetic, and needs not to be in a customer service job. It was the hotel’s fault for double charging and he said it would take 5-7 days to get our money back, but we were out of money and couldn't wait. So luckily, our bank saw the bad situation we were in and the hotel was not going to try and help us so they did refund the money back to our account where we could get back home.

Ok I had a very bad dirty room and broken things in the room. The manager was very rude and all his friends at the motel, little kids, running around. It looks like a lot of his personal friends live here full time and they all have dogs.

After 2 days of making phone calls to the motel and it's corprate hqs, we finally got ther hotel manger to call us, he said the problem was from them misspelling my wifes first name, which is why they could not find her reservation when she called to cancel. The y have credited her bank card. We will still never stay at this hotel.

Stayed previously with my wife and 2 children. The rooms were very clean and well kept. Free breakfast was a plus for the kids and the office staff there were very friendly and helpful as well. The prices on the rooms there were well worth it and affordable. Will definitely be staying there again!

My fiancee and I stayed at the Super 8 on Capital Blvd in Raleigh, NC. We had previously stayed there before and the hotel is very clean and the staff are always nice and respectful. However, this particular time we stayed which was actually this weekend, we didn't get in the bed until about 3 am and around 4:30 am I woke up to itching sensations all over my face and back. He also awoke to the same but instead on his arms and chest. To our surprise we had been bitten by bed bugs. At first I thought I may have been having an allergic reaction to something but once I noticed he also had red spots appearing on his body I knew immediately something was wrong.

I have a family wedding to attend in Kamloops, BC. Therefore, I booked well in advance - months ahead - looking for a pet-friendly hotel with a suite that had a separate room. We need the separate room because my parents were going to travel with us to the wedding. A month before the wedding, I called Super 8 to confirm our booking and to book the suite for an additional night. At this point, everything seemed okay. One week before the wedding, today, they called to inform me that the suite had been damaged; they had to renovate, and the suite would be unavailable. This did not upset me at all. These things happen. However, I did expect fully that the hotel would accommodate us in other rooms.

I reserved a room for two nights through Expedia at the Super 8 in Shakopee, MN. My reservation was for a non-smoking room, as my significant other was diagnosed with pneumonia several days prior. When we checked in on Friday, the 6th, and I was told that my reservation through Expedia did not specify the room so I had to take the smoking room unless I wanted to pay an extra $20.00 per night. I called Expedia right away and explained the situation. Expedia told me I did pay for a non-smoking room and that they would call the hotel and talk with a manager. The front desk person told Expedia that no manager was on staff and would not be back for three days, and also told Expedia there were no non-smoking rooms. There had only been a twenty-minute difference between check-in and Expedia calling the front desk.

Got up for breakfast, which starts at 6 am. Was there at 7 am. No breakfast, they were not stocked! No staff at counter to help! I knocked, hollered, no answer! Went back to room, got undressed for shower, then hotel staff just walked in without knocking or announcing!! Totally humiliated by this being barged in on while nude!! They had no answer for this...

Warning, warning: the Super 8 North Apt DFW is a disaster waiting to happen. The room looked like it was in the middle of remodeling. The walls had Sheetrock tape everywhere. The carpet was soaking wet and the bed. There was leak from the room above. My luggage was wet. Then the smoke detector was beeping all night. I called the Irving fire department and they sent a truck right out. I can't warn you enough to stay away from this rat trap. I complained to the manager and he stated I already paid and there was no more rooms. A jerk he was. Stay away.

I stayed 4 nights in the Super 8 Dublin Virginia. The last 2 days I did not receive housekeeping service at all. I tried to call the front desk the first day on and off for half an hour. I walked to the desk only to find the young girl outside talking to a guy. She came in and gave me towels when she saw me. She said she would tell the manager. I came back from a full day the next day only to find it had not been touched. Once again, I had to walk to get fresh towels. I, again, asked for the manager to contact me. Meanwhile, the trash and old food containers were piling up in my room. The hotel had towels that had to be 30 years old. They were dingy, dark, and stained. Disgusting. I have called back several times since I checked out and the manager has never returned my call. You can bet that I will never...ever...stay at a Super 8 again. I have not experienced anything remotely close to this before.

I am so disappointed in the place. On the inside, it looks old. Old fashion TVs. Carpeting with holes & falling apart from age. Bed old. Not a good smell anywhere in the room. Old beat-up looking furniture. Blow drier almost falling off the wall. Handle in bath was not clean. Dingy looking old bedspread. Did not want to sleep under covers @ this point. Went to get extra blankets. One had hole in it. The other needed a sweater shaver. Laid them on the bed to sleep over bedspread. The pillows were flat as a board. Asked for 2 more. Still flat. I have a sore neck already from this. I have never complained. However. There needs to be some major updating in this place without any pool or anything to offer. The $70.00 I paid for this miserable stay was totally not worth it. I do feel so ripped off!!!

My family has been coming to the Super 8 in Aberdeen, MD for a few years. I have not had a problem like this ever! My daughter told me she killed a bug and of course not thinking too much of it I went off to sleep to wake up 4 hrs later and she's still sitting up telling me she killed another one. I told her to show it to me and I looked it up on line and it ended up being Bed bugs! I got my husband up & we got our things. My husband went to the front desk. We ended up in a room with a king size bed and there is 3 of us so they had to move us again. So we asked if we can be compensated for it, they told us no. We ended up checking out a day earlier and they gave us a hard time getting a refund for the night in a advance that we paid for. No more Super 8 for us. Picture shows 2 of them, one I killed with the blood on the towel, the one intact my daughter killed. Thank you for listening.

My husband and I were on our way home from vacation and stopped to spend the night after a long tiring day of driving. We chose the Super 8 Motel on Hwy 10 at Chipley, Florida. Being so tired we were just happy to have a bed to sleep in. Much to our disgust we woke the next morning to a deplorable room. This is what we found: a filthy microwave in and out (there was dried on food inside and the front looked like it had been wiped down with the rag used to wipe the bathroom floor); a filthy fridge inside and out; light fixtures on the walls were caked with dust that had been exposed to moisture; furniture had a film of greasy dust; faucet handle at the sink area was sticky and gritty; the hair dryer looked like it hadn't been wiped off in months; there were what looked like lemon or orange seeds in the sink; there was a bench with a cushion I would not touch (full of stains and just downright dirty); using the coffee maker was out of the question; the phone was untouchable; the walls had spots that I am afraid to think of what they could have come from; the outside and base of the toilet were filthy; the floor behind the toilet was disgusting; the bed itself was up on some kind of jacks and the filth under it was sickening.

Super 8 in Oxford, MS was the worst experience ever. Although most of the staff was trying to be accommodating it still did not excuse the fact that out of a party of 20+ in about 8 rooms, only one person was somewhat satisfied with their room. Our trip was already based on bad circumstances because our father passed away and we were in Oxford to attend his funeral. On day one when we checked into the hotel, one room the door had what appeared to be bullet holes in it and plus it would not properly shut. So the person was moved to another room. That room had blood soiled blankets on the bed. Another room also had blood soiled bedding on it.

Upon arriving at the Super 8 in Kimball, Nebraska at 9:30 pm, we found the room we had reservations for, $100 per night, had not been cleaned. The old bedding was laying on the beds, lounge chair missing (this was obvious when looking in the other rooms and by the large void in the room). It was a non-smoking room that stunk of cigarettes. The owners/managers only reply was you can't have a refrigerator because there are none available. Funny thing is another dirty and unoccupied room across the hall had a fridge! To top it off, this was the only place with a room available to stay in when we came to attend my father's funeral. It is disappointing that this is the ethics that this Super 8 management lives by! Thanks Super 8!

I called because they had no plug. They changed our room and told us to move across the hall. The door was already open. The lady came and said no, not this room. We want you to move next door. I said just move us back to the original room. They did eventually find a plug. The carpet was filthy. I use that word rarely. The manager said they could not give us a credit or make it up because we paid cash.

I checked in SUPER 8 MOTEL on 6-24-13 and requested that my CREDIT CARD be left open for I did not know how many days' stay would be required on the job that I went to work on. The lady at the front desk said that the CREDIT CARD could not be left open, that I needed to pay for the rooms now, so I requested 2 ROOMS FOR 2 DAYS. The next morning, 6-25-2013, I checked out, because the job was not ready and I did not need to stay the additional day. The lady at the front desk refused to give me a printout of what my card was being charged. I left the motel and went to the job site and was told that I could start the project, so I went back to the Motel and requested the additional stay.

We drove 13 hours from Chicago to Wilson, NC. We arrived at the hotel at 6:30 in the evening. We were not allowed in the lobby to use the bathroom after being on the road so long. When we got the 4 rooms we paid for through Expedia, they were disgusting. One room had used towels on the rack. Another room had a broken microwave; the door was jammed and it wouldn't lock. My father-in-law almost fell trying to sit on the broken computer chair. Some of the light fixtures didn't work.

Had to cancel a reservation and still charged. Phone call was made eight (8) days prior to check-in date. I've made several calls to the hotel and still have not received a credit. It's now in the hands of my credit card provider. This Super 8 is located in Whitesburg, KY and owned by James Asher. This is where I grew up and went to school. I've stayed at this location several times. This is the first time I've cancelled a reservation there and don't understand the greed. Is there any other reason for this type of business practice? I have proof and documentation and will continue to fight the charge. I also will NEVER stay there again and will let all of my former classmates and family members know about this.

My family and I stayed at the Bolivar, MO location on Wommack 5/18/13 through 5/20/13. When we arrived, the lobby was crowded with people checking in, and there was only ONE front desk person. We had a reservation (so they knew we were coming) and our room was not ready. The front desk associate told us to return in 1 1/2 hours. Upon our return, we still had to wait in line and waited another 1/2 hour to check in. The issue was that there were no linens/towels. When we went into the room, there were 2 hand towels and 2 washcloths. This, in my opinion, is not acceptable.

My husband and I are in our mid 50s. We booked a Super 8 hotel off the beach of Atlantic City on Tennessee Ave. We were extremely disappointed with what we had experienced. We checked in on a Saturday afternoon. First, the pool was not cleaned in months; no one was even trying to clean it out. Our room was clean and neat but the mattress was sunken in. We spent $150.00 for a king size bed. We went down for the complimentary breakfast and there was no coffee. No one was keeping up with the 10 people that I saw come and go at the coffee machine. The orange juice was mixed with some unknown substance, and we couldn't even find a parking space... We drove around the little parking lot about 20 minutes until someone left. The people who were parked next to us were not happy with the hotel either. They left. Then when we were walking down the street coming back from the boardwalk, we witnessed a shooting and it scared the crap out of us. We were so upset of the lack of safety for ourselves and other patrons at the hotel. It was the worst hotel we have ever stayed at. I do feel that management from the highest level of ownership should take a review of its hotels and make sure the customers are safe and happy.

This motel has two people working, Mr. ** and Mrs. **, trying to run this motel. The motel is owned by a Mr. **, and he also has other motels in Houston, TX. The motel says it has free breakfast, but the juice machine was unplugged, the waffle machine is broken, no fruits, and no sweets. We made a complaint, but we’re told that Mr. ** will not give them tools or the supplies they need. I have stayed in motels for 42 years, and never seen such poor management.

We booked for 3 nights at Priceline.com for a non-smoking room for $138.39, checked in at 5 pm on 06/06/2013, and we were given a room with terrible smoke. We had to ask for a non-smoking room. They did not respond to my request for 30 minutes. I finally found their manager, and he put us in a "non-smoking room". It was better than the first one, but that was not smoke free. My wife and I were not able to sleep because of the smoke. Our throats were irritated, and we had to leave at 11:30 pm. They said they would not refund us, and they even charged $55.87 more. And Priceline.com would not refund us either. I ask for city inspectors to investigate the terrible air quality, which would make people nearly suffocate.

I checked-in at the Super 8 Motel at 180 Tunnel in Asheville, NC. The front desk was very polite, and I told him of my two dogs. I was charged $59 x 2 for two nights. I have well-trained show Boston Terriers. I went to the store and I was gone for two hours due to a wreck on the interstate. I pulled up to the hotel and found a woman coming out of my room. She was smiling at me and walked past me. I went to the room and my card did not work. I twisted my ankle on the concrete crack in front of the steps on the second floor. I used my room key and my key did not work. I went to the front desk and had to wait because the guy was very busy on the phone.