Super 8 Hotels Reviews

I stayed at Super 8 for 21 days since I had broken up with my boyfriend and wanted a quick out that was closest to work. It had cost me $1,300. The rooms are dirty, ghetto, outdated, and overpriced! It's the worst experience of my entire life! I found several other hotels that were cheaper and way, way nicer! I'm so angry at myself that I made such a quick decision, but I could not get a refund, and when I asked the manager about how many nights you have to stay to get a free night so I could have one extra day to get my things together after work, he told me they don't give free nights no matter how much you spend!

Quoted wrong rates, dirty rooms, and rude staff. We were there for a four-day baseball tournament with 16 teams involved. Super 8 quoted rates that they couldn't produce. We only stayed one night and transferred to a different hotel due to the unfriendly staff and nasty manager. They put a group of us in their smoking rooms - gross! The kids were disgusted, and we were all very disappointed. :( NEVER AGAIN.

Stayed at Super 8 Hotel in San Mateo, CA. Left my 500.00 iTouch in my room, I'm 100% sure. The maid said it wasn't there, then called what I'm assuming was the manager. Transferred me three times to the maids and got hung up on all three times. The manager didn't want to be bothered. I'm going to court with this. The people that run this place are **. They should care a little more about who's paying their bills.

Our room was very nasty. First, I tried to take a bath. I have Fibromyalgia. I needed to sit in a tub of warm water. The bathtub did not hold water. I needed my insulin pen cooled, but the fridge was warm. Blood on bed mattress cover and mattress. I tried to use the phone and the phone was unplugged. I plugged it up, but still did not work. I walked up to the desk. No one there. At 8PM I got my husband to come up to the desk to tell Mr. ** about our issues. He responded by looking at the both of us to say, "I knew y'all were going to be trouble." He sent a family member down to change the bed. He asked me was it my blood. I showed him the blood on the mattress. He ignored it. Yes, I have pic. If I have to go to the media with this. I intend too.

I've had problems with my room being very nasty and one white maid being very rude and ignorant. She was not professional at all. I noticed her co-workers were always outside smoking and not doing any work at all. They really need to have better employees working for this motel. I will never step foot in that nasty ** place again.

Nothing much to say but their TV only has 26 channels and not basic channels. No Spanish channels. I'll never stay at Super 8 Hotels again.

I was coming home from a vacation and stopped at a Super 8 in Saint Clairsville, OH. I found a card on bed stating that we should be more like home and not get clean towels every day or have bed made every day. That is fine if I was staying there for a few days, but I had to go and get clean pillow cases because they were dirty and turned inside out. I wonder why that was, hmmm. Then the bed looked messed up and looked like it didn't have clean sheets on it. No fitted sheet. So by the time I got up the next day, the sheet was almost out from under me. The only one chair I had in the room was dirty and you could see stains on it. There was no plug in for CPAP machine next to the bed, and the lock for the window was a stick. For the money we paid, it wasn't worth it. It was nasty and dirty. I don't think I will stay at another one. If I do, I will ask to see room first. But if you’re in this area, don't stop.

My husband and I spent the weekend in Great Lakes, IL, for our youngest son's graduation from Navy Boot Camp. After spending the day with our son at Midway airport for his departure to a school in Pensacola, we left the airport and headed west towards our home in Bellevue, NE. Because it was early evening, I got on my iPhone and searched for hotels along our route and found one that was approximately 50 miles down Interstate 80 in Peru, IL. I called the Super 8 toll free number and booked a room for the evening. Upon checking in, the desk clerk was very personable and friendly and the hotel appeared to be very well-maintained and clean. We got to our room, and immediately went to bed as we had been up since 2 am that morning.

Super 8 in San Luis Obispo, CA - I found out after I had made the reservations that they were non-refundable. This made it impossible to later change or cancel the reservations. I booked originally for 4 nights but stayed only 1 night. I was given a room on the top floor farthest from the entrance. It took climbing 5 flights of stairs to reach the room. By the time I had unloaded the car, I was exhausted from lugging all my luggage up the stairs. It then rained the first night, making all the stairs slippery and treacherous. I just turned 65 and decided that I did not need this kind of aggravation and physical torture while on vacation, so I checked out early and lost my deposit for the remaining 3 nights. I have never checked out early from a hotel before, but the conditions here required me to move. Needless to say, I will never stay at a Super 8 Motel again.

My son-in-law booked two rooms at Super 8 in Ukiah, CA. A week before we were to check in, I called that motel and said that I would like one room taken out of his name and put in my name so my oxygen would be delivered to my room. Instead, they rented a third room and did not remove the other room from my son-in-law's name. He could not afford to pay for an extra room so I gave him $200 to cover the charge and tried to get a refund. The manager would not admit his mistake. He also hung up on me. I understand this is not a first for Super 8 to do extra room charges. Buyer beware!

We made reservations at the Super 8 in San Antonio (St. Mary's St.) Texas for May 4-5. Upon making the reservation online for 1 room, I called after to confirm which I always do. It's lucky I did. It reserved 3 rooms! I told them I only needed 1. I was told that I had non-cancellation room rates. After being transferred to another person, I was told my card would be charged for the 3 rooms. After arguing with a non-English speaking person, I just hung up and went to my bank and withdrew all the money so it couldn't be charged. So after arriving at the motel at 3 pm, we turned on the AC; it was very loud and dusty smelling. We were in a room on the top floor on the very end. But every time someone flushed the toilet or turned on the water, we could hear it. It stated Internet access but I was never able to sign on to my tablet. When taking a shower the following morning, I had no hot water. There were cigarette burns on the blanket. The sheets smelled dirty. The worst part was my husband woke up with pink eye! Horrible experience! I have called and complained and they offered a free night. Ah, no thank you. I want my money back!

My daughter and I had the pleasure of staying at the Super 8 Motel at 917 Church Street in Decatur, GA about a week ago. The room was very clean. The personnel were courteous and accommodating. This motel and its personnel made an otherwise crappy trip our bright spot. Clean, comfortable and courteous. These people went above and beyond. I have business in Decatur next month and know right where I'll be staying. I recommend to everyone.

My wife and I recently were in Chandler, AZ for 4 nights at Super 8 as we were in the area looking and searching for ideas of places to live. Upon checking in, we found our room was very dirty, air conditioner unit was coated with dirt and when it came on, there was an odor coming out of the unit. The floor appeared to be less than clean, again another odor and we were not sure when and if the carpet had been cleaned. The sliding door track and windows were very dirty. The next morning, we were awakened by water pouring out of the exhaust fan from the shower from upstairs. I immediately told the front desk and I was told her shift was up, but she would make a note about the water. I told them I wanted another room. We had to wait until a room was ready. it took until 2:30 before we could get another room.

A state bowling tournament (which lasts for 6 weeks) was held in Union, MO and Super 8 was one of the hotels we enlisted to stay. My group booked the weekend 3/22/13 through 3/24/13 (two nights). Upon receiving my charges on Sunday, I was to pay one night and my roommate the other night. We received statements to show this transaction. Upon reviewing my account on Monday, I was charged for three nights. I called and the girl said I should check with my bank. Tuesday I called, she took my card information and said she was crediting my account for two nights as we spoke. Today is Friday and no credit.

I arrived at the Super 8 motel in Chester, VA on Saturday (3/23) to stay until 3/28. During that time I had asked by using the sign provided not to disturb my room. I put this on the door knob on Saturday when I arrived. When I would leave for the day, I would leave the sign on the door (the sign stayed on the door every day and night of my stay). When I would leave, my trash is outside the door. When I returned on Wednesday, the staff had been in my room. They claimed to have cleaned the room but hair was still in the bathroom. My personal things in the bathroom were moved and were gone through. My room was done the same way. I felt very violated and went to complain at the front desk.

We just got back from staying at one of your Super 8 motels at 689 Super 8 Way Three Rivers, MI. We were not very happy with the outcome of our weekend getaway. We had 2 rooms - my husband and I in one room and my son, his wife, 2 kids and mother-in-law in the other. After checking in, we went to our rooms. Let's just say we should have checked right back out. This hotel needs updating very bad. The rooms had an old cigarette smell to them. The carpet was dirty and full of cigarette burns. Mind you, Michigan is a smoke-free state in public buildings. There were dust, cobwebs in both rooms, stuff under the beds in my son's room, there was a broken chair in my son's room, heater was so loud you couldn't hear the TV and it didn't work right.

I am writing you because I am having problems with this hotel I'm currently staying at until my home is ready for move in. I am staying at Super 8 on 45 & Richey (16222 North Fwy Houston, TX 77090) and the maid staff said they wouldn't clean my room because my child wet the bed. The manager tried calling me at the room; however, we were gone all day and got back around 8pm and the keys didn't work. They locked us out of the room because of my child's incompetency issue. I went to the office and we regained entrance to our room, only to realize that the maid didn't clean it. She didn't make the beds, take out the trash, and refill the tissue or towels. I went back to the office and the front desk clerk told me that the maid told the owner that they weren't going to clean my room and obviously the owner was fine with that. I feel that we are not valued customers and my husband and I paid in advance for 1 week, not including the times before this visit that we stayed and spent a great deal of money.

Super 8, 215 Emert Street, Pigeon Forge, TN, 865-428-2300 - I made reservations and called the day before arrival to reconfirm; everything was OK. We arrived at Super 8 and I was told that the hotel was closed and La Quinta next door would put us up. I paid for rooms at Super 8 and received a receipt. After I'm in bed, I received a phone call from the front desk to call Super 8. I called and the man was trying to get an address and a credit card number again. I told him that we had a receipt where we paid. The man stated that it was needed for his files and that we would not be billed again. The receipt shows that card was swiped and authorized. Very, Very upset. This will be posted on Facebook.

March 2, 2013, Portland, Maine - Thought we'd spend a night at Super 8. Worst night sleep of my life, I think. Got room 109 on main floor across from 110. The barking dogs earlier in the evening were in a U-Haul truck in the parking lot. But as the night went on, they must have gotten moved into the hotel because all hell broke out about 1:00AM. After calling the front desk for the second time, about 8:00AM, the cleaning lady (she said she was the cleaning manager) came to my door banging. She said she was very sorry and for me to stop at the front desk on the way out, and they would make it up to us by giving our money back or free stay next time (dogs still barking while we talked at the door).

After checking into the Super 8 in Charlottesville, Virginia, we were told that the coupon that we had was not valid when there were only 3 rooms left. After being on the road for 14 hours, I did not want to argue with Aljean (the desk clerk). The first thing I had to do was kill a large bug crawling up the wall. Then, when I pulled the sheets back, I found hair on the bed. I brushed it off. Then, there were two large stains between the pillows. I had had enough. I went to complain to Aljean. She did not even want to see the bed. Instead, she gave me the key to the room next door. I went in to check the bed. Surprise! There were two large hairs in this bed too. These are handicapped rooms as well.

My husband, my 8-year-old daughter and myself were unexpectedly called out of town to Ringling, Oklahoma for a family member's funeral. So in trying to save money, I went online and purchased what I thought was a reasonable rate for the 3 nights that we would be staying in Ardmore, Oklahoma, which was the nearest town to Ringling. The pictures on the internet site were not what we saw when we pulled into the parking lot and neither were the rooms. When we entered the building, the smell of burnt fried fish literally knocked us over. When the attendant checked us in and we proceeded to enter the room, the smell of fish followed all the way down the hall.

When we arrived at the hotel, which was booked online and I had the printout of what the hotel was to look like, there was no way we could have been at the right hotel. However, the address matched the reservation dates so we proceeded to register for the stay of 3 nights. After entering the room, which was dirty and rundown, due to being tired we stayed. At 6:15 the next morning, there were 2 construction trucks which were loud and were backed into the parking spot right in front of our room and started up the vehicles. This was my second clue that I didn't want to be there, but the final straw was when my sister was taking a shower and the plaster on the ceiling was falling into the bathtub while she was showering. At this point, I was ready to check out and go to another hotel.

The whole place is seriously rundown, inside and out. I made one reservation for one room. When we arrived, they were holding two rooms for us! After our stay, I discovered two $5 charges for reservation fees that I did not authorize! The desk clerk tried to charge us more than I was told when making the reservation. The reservation service was hotels.com. The credit card charge came through as travelnow.com. Unless you're a low-life with very low standards, stay somewhere else. Next time, I'll have to choose a different town to get a better place. I've been getting a lot of junk emails after this, too.

I and my husband stayed at a Super 8 in Harrisburg, IL on 01/12/2013. A storm came through this town some time through the night on the 12th or the morning of the 13th. Over $1,100 worth of damage occurred to my car. Shingles came off the roof and one did hit the car causing many, many scratches. It looks like the piece of roofing was slammed against that part of the car and slid down causing the damage. On the 18th of January, I called to talk to the motel manager. She was very rude by slamming the receiver down. She refused to talk with me about the damages to my car.

Jessica ** rented a room for one night at Super 8 on Meridian in Oklahoma City, Oklahoma for a homeless man. When Jessica paid for this one night, she was specific about it being for one night only. Jessica goes to her bank on 1-10-2013 to find out that Super 8 charged her card $740.20 instead of $74.02. Jessica spoke with Karen, the manager of the motel, on 1-11-13 and Karen advised Jessica that there is nothing she can do. Karen will not give Jessica the man's name that she rented the room for so Jessica can file charges with the local police department. Jessica is currently disputing charges with her bank.

My wife and I decided to take a small weekend ride down to the coast in lower GA since we have never been down there before. We normally go to Tybee Island, GA. So my wife got online and found a Super 8 in Jesup, GA, which is right on I-95 (the expressway between the two islands we wanted to check out), just in case we wanted to go somewhere new for a few days getaway. Well, she made reservations at the Super 8; our confirmation was **. That’s a room with queen bed and smoking. We arrived there Thursday (12/27) at 1pm. The lady at the desk told us our room was on the 3rd floor. I asked her if she had any rooms on the first floor because I'm disabled. She said no, that all the smoking rooms were on the third floor. So OK, here we go lugging everything to room 311.

I am on a cross country trip. I have stayed in Super 8 motels on this trip and in the past. Super 8 charges about $20 more than the competitor across the street. I have had a problem in the room with almost all of them. Front desk always says that they can do nothing about it. Here I am in Port Allen, LA and the TV won't change channels. I'm done with Super 8!

The manager at the Super 8 in Roseburg is fairly new and came from another hotel chain in Roseburg, OR. She has fired housekeepers for unfair reasons in order to hire housekeepers from the former where they all worked together and some of them were terminated at their former job. She threatens employees that she dislikes and writes them up unfairly in order to fire them and hire more girls she knows. She is obviously biased and prejudiced and doesn't do any work herself as she puts everything on others. She has no work schedule for employees and chooses workers to come to work when she feels like it. She is the one that needs to be terminated.

I stayed at the Super 8 located at 10130 Almeda Genoa Road, Houston, TX 77075. My AC broke and I live with my brother, who has seizures and is disabled. My mom surprised us by coming to Texas for Chanukah. She is 69 years old. I rented the room for me and my brother, but she showed up. Okay, I gladly paid for the extra person, but ** and his wife attacked us last night, and today, about my poor mom. I was not going to leave her at my place with no AC, and on Chanukah. She yelled at me, my brother, and my mom about her stay. I had paid the extra $20.00 and also paid $140.40 for the two day stay.

Our first "stay" was in Omaha, Nebraska. I swear! The mattress was shaped like a V which caused my wife and me to roll to the center. The room smelled of mold which was found around the windows (which looked as if they hadn't been cleaned forever!). Working our way westward across the country, we stayed at other Super 8s. The service after Omaha onward was excellent. The rooms were clean, but the beds were "hard as a rock." In the Ft. Collins, CO. Super 8, the wall-heater constantly came on and then off throughout the night, prohibiting decent sleep. It would get hotter then(!) and a couple of minutes later shut off. Then the routine would start all over again and again and again.

I stayed at two different Super 8s, most recently, at Chillicothe, MO and Super 8, Colby, Kansas. For the strangest of reasons, the money I paid for my rooms were pocketed in front of me, not put into the computer or cash drawer and upon arrival, I was asked to meet them at my room when I arrived to pay for my room. No receipt was issued to me ever. These properties are Indian-patel owned.What I want is a phone call and my money back.

When we checked in (October 4th), the room smelled like smoke. One of the guests from our room went to the front desk to ask if there was something we could use to help with the smell. We were given a spray bottle (marked "freshener" - we took a picture of it), & began spraying all around the room. Right away, the smell of bleach became very intense. Within moments, a brand new ($120) pair of shoes & several blouses began showing white spots! Upon complaining to the shift manager, all we got was an, "I'm sorry, I'll tell the girl who gave you the spray." I asked, "That's it!?" He said,"I'll tell her. Sorry." We were not even offered the room for free (which wouldn't have begun to cover the damage anyway!) I filled out a complaint online upon our return home, still no answer. I don't feel we were properly compensated for our damages.

Kicked out after paying a month’s rent! Me and my dad checked in here at Super 8 Motel in Springfield, Ohio on Oct. 1 2012 for a month. The man walked us back to our room. Aware we had a 4 pound Chihuahua, he did not charge us anything but $800.00 for the month! Their sign fell a week prior landing in a semi. They were aware the sign was down! They had no barriers around the sign. It was pitch black because their parking lot lights were out! We hit it in our car because we couldn’t see it.

I have stayed at the Super 8 motel in Boone, NC for the past 5 years every October for one week for my daughter's birthday. We have never had an issue until this year. We arrived on Sunday after booking online, a month in advance, as I always do. We requested a smoking room on the bottom floor, again as I always do. At check-in, I was told there were no smoking rooms available but since I had booked one well in advance, they were just going to put me in a non-smoking room and it would be okay to smoke in it. Since we were a party of four with only one smoker, I knew smoking wasn't a huge issue for us since we would be out most of the day, so we agreed.

I checked in with my family at 12 in the night. They gave me a room with broken lock for bath room. I went inside to fix it, got locked inside for half an hour. The owner was shameless not to offer another room at the same price. He doubled the price for another room. He asked us to leave at 1 in the night. He threatened to call the cops when I said I am going to complain about this. Never would I stay in any Super 8 again. My family had come from India and I didn't want them to be treated this way.

I am a local gospel artist who is homeless in St. Mary's county MD. I called on the night of Oct. 2nd to see about renting a room for 3 days. When the guy ** answered the phone, I told him what I was trying to do. He asked my name. I told him. He said, "Are you the guy that had that altercation, that was here bothering people and was thrown out from here." I'm like what? I have no idea what you mean. I never had trouble at no motels of any kind, much less, thrown out of any. He refused to listen and even hung up after I asked who was his higher up, which is my federal legal right.

I'm writing you in regards to the Super 8 Motel located on 557 Warrenton Road, in Fredericksburg, Virginia 22406. After spending the prior week at a conference in Washington, DC, I started my trip back home to North Carolina in the afternoon hours of September 28th of this year. This proved to be a disastrous mistake as I found myself quickly in gridlocked traffic during a severe rain storm. After many hours of stop and go traffic, my wife and I decided to pull off the road for the evening at the above mentioned motel.

My wife asked for a room on the first floor and we get a second floor room. When confronted with the mix-up, the man called my wife a liar! I told him he better not say it again. We asked for our money back. He told us, “No!” We asked for him to make this right. He said no and we can go to another motel. My wife is disabled! She has a confirmation number! This jack-wagon is lucky that I am a humble and spiritual man. But I promise you this: I will never step foot in a Super 8 again!

Although the management boasted the limited remodeling consisting of new carpeting and supposed air conditioners, the rest of the room was very dated and dirty. The air conditioner in our room didn't work and they had to repair or replace it while we were out. The bathroom ceiling tiles are all stained from second floor leakage and the bathroom door is damaged and won't even close properly. The bathroom floor is dirty in the corners and around the base of the toilet. The sink faucet is on so crooked that every time it is turned on, the water flow gets all over the counter under the faucet spout. The continental breakfast is a joke. There is one table with four chairs and the entire area is dirty and unkempt.

When I was checking in, I was asked if I had pets. I said no, but I have two service dogs. The person behind the desk got snotty and said they are pets. I asked him if he knew about the ADA (Americans with Disability Act). He did not. I told him that service animals are not considered pets by law and he still charged us the "pet fee." For those of us taking service animals when traveling, it is not a choice, but a necessity and a right. He also claimed that I could not take my service dogs anywhere other than my room and outside. Service dogs can go anywhere I go, period. Someone needs to get with Super 8 policies and procedures and straighten them out on ADA and service animals. And I want a refund of my money as I do not have pets.

Walking to the room, we encountered four men in the parking lot smoking drugs. A car rolled up beside us and yelled obscenities. Then we discovered large bugs that looked like cockroaches in the bathroom and crawling on the bed when we turned on the light. We reported this to the desk clerk and he cancelled our reservation. We left and never stayed there. However, the motel still charged my credit card. When I called about this, the Super 8 Motel in Beachwood, Ohio refused to cancel the charge.

My husband and his assistant chief were traveling back from New York after picking up a new engine for our volunteer fire department; he called ahead and spoke with the on duty desk manager in Williamsport, PA. He advised that they needed to park the truck on property where it could be seen from their room. They got there and paid for their room. They went to get a bite to eat and came back ready to hit their beds for a good night’s sleep as they had left WV at 4 am, drove all the way to Upperstate NY, picked up the truck and headed home. They were then awaken by the staff advising that the on site property manager was upset that the truck was parked on the premises and they would have to leave the hotel. They had to argue to even get a refund. They are sending two men that volunteer to save lives back out on the road - even the desk staff was disgusted by the actions of the manager.

We have stayed in other Super 8s and were satisfied with cleanliness and were quiet and restful. So, we chose this motel out of a group where we had our choice, much to our disappointment. It was not clean. I checked for bed bugs and there were no signs, not filthy. Just dirty corners, floors were obviously not cleaned; we did not go barefoot. Then when I was washing my hands, water came down on my feet. The whole pipe was moved from the goose neck, so we couldn't see how the sink had been cleaned or they would have gotten wet also. My husband moved it over, so it didn't leak as bad. We were extremely tired and just decided to stay.

I stayed at the Super 8 Motel in Centerville, Indiana. About 5:30 am, I woke up all sore and bitten by bed bugs. I had bites around my head, neck, arms and hands! I found one bed bug on my pillow and another under the sheet. Later I found one on the shower curtain. Before leaving, I showed the bed and bed bug to an adult male on the cleaning staff who I believe to be part of the family that runs the motel. He just looked and left without saying a word.

I complained several times about the noise from the room above us. The following morning, I went to get a refund for a sleepless night. The night manager was going to refund my money until my husband showed up. The manager proceeded to swear at us and called the police. We never raised our voices or caused a scene. The video surveillance can prove this. Not to mention, the back exterior door is not functioning and anyone from the streets could walk in. The room smelled of cat urine and the window was wide open (obviously to air the room), and the screen frame was damaged. (Not) Super 8 Hotel - Big Rapids, Michigan

Always check out the rooms you are going to stay in when you arrive. They advertise with pictures of beautiful rooms. Our rooms on the first level were dirty, musty, and we had to move because my asthma could not handle it. The second floor rooms were better but still not taken care of. The cleaning was not sufficient. Only the middle of the floors were vacuumed. It is very noisy 24/7 because of a factory next door. My hair dryer did not work and it took from Monday until Wednesday to get a different one put in. There was no continental breakfast unless you consider juice, coffee, milk, dry cereal and packaged oatmeal a continental breakfast. No fruit, no doughnuts, no waffles were available. Tables were dirty. Styrofoam cups were not individually wrapped. Dog crap were in the grass and parking lot. There was one girl who did a fabulous job cleaning on the day we left. We were there for four days.

My husband got the room. It was getting late and always liked Super 8, so I thought this would be okay as well. This was Super 8 at 2 W. Leffel Lane in Springfield, Ohio. Going into the room, it did not smell real good, but could get past that. We were tired and had driven all day. The sheets were clean but the beds felt dirty. I don't know when they changed the covers. My wife sprayed with Lysol spray. We had no coffee pot or microwave in the room, but again, we didn't care a lot about that. The bathtub had hair on the wall areas and the tub was dirty. The water could not be adjusted. The floor has dirt in the corners. I would not walk barefoot, I can tell you that. The carpet is dirty looking.

2 bikes that were chained to the back of the truck were stolen. There's a security camera in the Super 8 parking lot. It was reported to the local police. Better security should be secured.

I found bed bugs and reported them to the manager. He was unconcerned and said they had had them sprayed the day before. The fact remained they were still there. This was the Super 8 in Saint Clairsville, Ohio.

I reserved and checked into the Super 8 Motel in Boone, NC in July around 3 pm on a Saturday. I left and returned around 10 pm to find that someone else was asleep in my room. Housekeeping had removed the items that I had left earlier. We were given what we were told was the last room in the motel. It was not clean and smelled very bad but we were tired and afraid that we wouldn't be able to get another room. We went to bed and went to the desk to make a complaint the next morning. I gave my phone number to the clerk to give to the manager who never called me. I called back a week later and spoke to her. She claimed that she would call me back to advise me on how I would be compensated for my lost items and bad experience. I have not heard back from anyone. I have called back two more times only to be told that the manager is not in.

I stayed at the Super 8 in Remington, Indiana and my card was charged twice. I was there on 8/3/12 and 8/4/12. I did not check in with my card on Friday the 3rd, it was an open account. I used my card on Saturday the 4th to pay for the 4th, only they were paid with my card but were only authorized to charge for the 4th. The open account was paid by cash, but they still charged my account anyway. There was also another charge on there, which no one could eradicate for. The paperwork was sent from me on the 8th of August to the MasterCard. They have said I have a refund on the 16th and the 20th. Please make sure they'll reply.

I was to be notified by Monday of this week about my reference # and have not heard from anyone except a survey (I filled it out) that you wanted from me. I hope it is not the only thing I will get back. I want my $68.62 overcharge.

In calling the Wauwatosa, WI Super 8, the answering machine says, "Welcome to our newly renovated Super 8." Really, I think they forgot our room. The cleaning people do not know what a dust rag is. There was dust on lamps and headboards, cobwebs in the corners of the ceiling. Dresser drawers were missing, as were a couple of light bulbs. Carpeting was so disgusting you did not want to walk barefoot. Okay, we can overlook a couple of things. In returning to our room after a day at the fair, our room door was ajar. We had left our travel bags zipped shut with everything in them and stowed away on the luggage rack and the desk top.

We checked in to this hotel on Friday, Aug 3, 2012. We asked for a ground floor if possible because we had another couple with us who had knee problems. After opening the door to the room, it stunk of musty smell as well as had sticky spots on the carpet. Then when we used the bathroom, we noticed black mold on the wall. There was no fan in the bathroom and the vent looked like it had never been cleaned. When the other couple pulled back the sheets, they found them with 2 dirty spots on them. We had been riding a motorcycle since early morning and we were very tired. The next morning, we observed one of the cleaning ladies with a cigarette in her mouth while cleaning one of the other rooms next to us. There was coffee on her cart, in which we did not even have a coffee pot in our room. Then upon check out, my wife had to use restroom down the hall from the counter and no toilet paper was in either stall. We're very disappointed with the hotel as well as the dirty rooms. They were very dirty and we would never stay at one of these again. Thank you!

I'm a retired school teacher who rarely travels and isn't "sophisticated" as to the ways of the corporate world. I was taken by a scam I think Super 8 Motel is doing. A couple of nights ago, my wife and I stayed at the Super 8 Motel in Baton Rouge, LA. I was never asked if I preferred smoking or non-smoking. Restaurants used to ask this, so I expected Super 8 to follow their lead. We entered the musky room that was dimly illuminated on the outside. We smoked and used a paper cup with water in it for an ashtray. We probably each smoked two or three cigarettes, used the toilet with the broken plastic seat (that I reported on check-out), watched an hour and a half of TV on their broken TV set, went to sleep, made coffee the next morning and left.

We reserved a room on August 1, 2012 at the Super 8 in Great Falls, Montana. We reserved 2 rooms with 1 queen bed in each room, non-smoking. The Motel from the outside looked dirty and run down and the lobby didn't look much better. Out in the back where we came in, there was trash all over and the carpet was ripped across the tops of the stairs, a real tripping hazard. The receptionist was not friendly. She gave us our keys and we went to the assigned rooms. We opened the door to the first room and noticed that the curtains were coming off the curtain rod. The room smelled and was run down and filthy.

Do you have enough space (for my complaint)? We stayed at room 1159. The TV snowed so we moved to 1155. I should have gotten my money back! The TV only had half the amount of snow. The lounge chair was broken, which should be thrown in the garbage. The microwave and the coffee maker were broken. I left at 8am and returned 11pm and the room wasn't cleaned and all dirty towels were still on floor. Sadly, the maid was new. If this was not enough, here is the reason we will never go to this hell hole again. The pipe to the hot water is so hot that as soon as you turn the knob, you have to have a towel to turn it off. My dad has no feeling in his hands so he would not know he was getting burned unless someone had taken a shower first. I told the manager someone was going to get burned but he didn't have much of a response. This was scalding water, as soon as you turn the knob. They really have a big problem that should have been addressed already. This motel is located at 152 Eisenhower Drive Commerce, GA. We're not ever going to forget the motel from hell and never going there again!

Complained that the room had a very strong, musty smell. The manager said they had rain 2 nights ago and had humidity. I booked with Expedia and the manager from the hotel said I could leave and he would just wipe out the record like we had never been there and I would have to contact Expedia for refund. After a conversation with Expedia, they contacted the hotel and the manager said he wanted $200 for a hole in the wall that was behind the door from the door knob. There were 4 of us to stay in the room and the hole was in there when we got there as my 12-year-old had pointed it out to me. I will be contacting the Chamber of Commerce in Ankeny, IA where we were at to let them know of this fraud. The hotel manager said that when I leave, he would rent the room for more money than what he could get from Expedia.

I stopped in on Friday, July 27, 2012 at Super 8 in Waxahachie, Texas. I checked in. With tax, the room was $62.15. I checked my bank statement on 30 July and noticed that Mr. ** stole $15 out of my account. How many times has he done that to other customers? So I called him up. His excuse was a pet fee. I didn't have a pet, and he knows this. I think he is stealing and hoping to get away with it.

I stayed at the Super 8 in Henderson, KY. It was supposed to be 2 nights. The second day I was getting ready for a wake for my brother. I used the toilet, went to wash my hands and there was no water. I called the front desk and they said the water would be off for a while. I explained that I would like to shower (I have to now notify the front desk when I’ll be in my room to shower). I asked for another room. The front desk offered me another place to shower, not another room.

I stayed at the Super 8 from July 9 through the 13th. I knew going in this was not a 5-star hotel but I expected it to be clean. It was the worst hotel I have ever stayed in. This hotel was located on Warm Springs Rd in Columbus, Georgia. I got there and first off, even though I had reserved a smoking room, there was no ashtray plus the room accommodated four people but only two sets of towels so I had to go retrieve these items. We made our beds before leaving for activities at Fort Benning and when we came back, one of the beds and the bedding were turned back. Not sure what the purpose of this was. They never emptied the garbage or vacuumed the floors and took the dirty towels but never left the same amount of clean ones. We constantly had to hunt someone down to get more towels. Not sure why they even came in the room if they weren't there to clean. There were doors busted in and was basically a dive. I wish I would have just got a refund and went elsewhere. I couldn't believe that a Super 8 would be in that condition.

I made a reservation to stay at the Super 8 in Powell, Wyoming for July 25, 2012. I arrived, entered the front desk area and almost turned around and left. It was absolutely filthy. The floors have not been cleaned ever, I am sure. There is no place to park to enter the front desk area. They had a grill going in the drive-in area with two creeps cooking something! I checked in because I was dead tired. I parked my car as near to the one entrance door. It was not marked and it was not explained how to get in the damn thing! I had to walk back up to the front desk to ask. I walked back to the one door and finally got it opened. The door itself was filthy and so was the surrounding area outside the door. Trash everywhere!

Super 8 motel, National City, CA (near the Naval Base) - First off, I would like you all to know that this motel does not have a jacuzzi. I asked the attendant on the phone if it was working and she said yes. When I checked in, I did not see the pool or jacuzzi. I asked the attendant about them and she told me where the pool was and said the jacuzzi was not working. I told her the attendant who took my reservation said it was working, then this woman told me "Oh, they just shut it down." I took pictures of the jacuzzi, it has a cement lid poured over it with a patio table and chairs enjoying it! So on to the rest. I called 4 weeks in advance and reserved 2 rooms with the front desk woman attendant, both rooms on bottom floor (one person in our party just had surgery), non-smoking and a pet in one room and double beds in the other room.

I stopped at the Santee, SC Super 8 Motel on Sunday, July 8, 2012, to spend one night. It wasn't a planned stop, but I was too tired to continue my trip. The woman at the desk was so unfriendly that I almost left the hotel, but I just didn't have the energy. The next morning, when I was checking out of the hotel, I asked for a print out receipt showing my AAA discount on the receipt for business reason. The general manager was at the front desk, and he asked me, "Didn't she give you a receipt last night?" I said yes, but it wasn't a computer printout receipt, with a letterhead. It was hand written, and it did not show the information I needed to turn in to my company. The general manager told me he had already checked me out of the hotel and he would have to check me back into the hotel in order to get a computer printout receipt.

We had reservations for 3 nights at the Super 8 in Charlotte, NC located on Equipment Drive. We had to leave after one night. We had plans that day in Charlotte, so we checked in at the office, but did not go into our room until later that evening. When we returned about 9PM, we found our room to be awful! We had reserved a non-smoking room and this obviously was a smoking room. The smell was terrible. The bathroom door would only open halfway (it was dragging on the floor), so we had to turn sideways to enter the bathroom. The bathroom was filthy and the towels looked like used rags. The toilet would not flush, missing parts inside the tank. I had to reach into the tank to pull the flap so the toilet would flush.

Last Saturday, the 14th, I rented room 152, a sauna suite for $118 and $100 deposit. We checked out yesterday, the 15th. During the night, I made 2 complaints to the front desk about bugs coming out of the walls around the bed by the sauna. They told me it was normal. So, I killed what I could, saved them in a bag, gave them to Jason, the asst. manager. I was told this would be taken care of the following day when the manager was there. She was not there. She never returned my voice mail. I called the corporate office and filed a complaint. I called 4 times.

I attempted to stay at the Super 8 in Dover, DE. I asked for a non-smoking room. The person at the front desk first gave me a room that was full of smoke and the room looked like someone just slept in the bed. When I asked for another room, the person at the front desk gave me the keys. When I went to the room, someone was already sleeping in the room and threatened me and my wife with a weapon. When I returned to the front desk again, the woman offered me two more room keys and told me to check to see if someone was in there. I said no and told her to check them.

My booking at Super 8 Cranbrook, BC was made for July 12, 2012 and July 13, 2012, made through Wynn.com. When we reached the motel, we were told that someone had called and changed the reservation to 13 and 14 July instead and no rooms were available in the ground floor. However, they provided rooms in the second floor and without any elevator and with my aged parents, this stay is not justified with my booking made 3 months earlier. I do not recollect making any such phone calls to change my booking and therefore this is not acceptable to me. I would request the authority to ensure that without proper verification, such adjustments were not made and caused inconvenience to travelers like myself and my family driving 550 km to reach the motel.

Upon walking into our room at the Super 8 in Fairview Heights, Illinois in July 2012, I immediately noticed the air conditioner cover was filthy! And I mean disgustingly dirty. I called and reported it immediately and said I would be down soon. I stopped at the desk and was handed a container of Lysol Bleach wipes at my request. I told them I would wipe it down because I did not want anyone in my room. I was not offered another room. But after returning to my room, I decided to take a good look around the room with wipes in hand. Oh my God, all I saw was nasty filth. There was a 2-inch dirt perimeter around the entire room where the vacuum cleaner ended and where the wall began. Gross! Same ring around the wall perimeter on the dark green carpeting in the halls too.

I made a reservation at the hotel in Dickinson, ND and asked for a ground floor. When I got to the hotel, there was no ground floor. You either had to go up six steps or down six steps. My wife has problem with steps. When we went to the room, the outside door was not locked, the security latch was broken. We get to the room and the lock on the door did not work properly. You had to push hard on the door to get it open because the latch did not work properly. In the room the drape rod was ready to fall off. The security lock on the door was missing. The room smelled and there was repair work done and it was terrible. I looked through the drawers and found stuff left from a previous person. I dropped a cover from a pill bottle behind the dresser. When I pulled the dresser out, it looked like the dresser was never pulled out since it was put there. I went to open the window and had to close it. The screen was coming apart. The rates are very high.

Super 8 Belleville, KS - The place look good, the lady that checked me in was nice. I told her that I would pay her for 4 nights and we might only stay 3 nights. I asked for a non-smoking room - okay the room was next to and across the hall from smoking rooms. The first night, the AC leaked and got the floor all wet. I changed rooms, a little better. Both rooms were dirty. The towels were like sand paper. I checked out on the morning after the 3rd night. The man didn't act like he knew how to check me out. I had forgotten what day it was, but he didn’t offer to refund the 4th night. In other words, it was a bad place to stay as much as they charge. Thanks. I thought you should know.

7/3, upon arrival, the one room 316 with 2 queen size beds, one of the beds wasn't complete. It did not have enough towels, wasn't vacuumed and the toilet didn't work. On 7/4, a note was left the next morning for them to do everything but beds. They took the dirty towels but didn't replace them. They took the used bars of soap but didn't replace them either. The following day we came back and there wasn't anything done to the floor, it was still dirty, towels in bath tub, no replacements. The light bulbs burned out, called and husband had to replace them. On 7/5, we came back at night and no towels! We went to make coffee and the pot stuck to the tray, the basket was missing. We wiped the tray and noticed behind the tray was dirty, washed the top and the wash cloth was black. Also, the TV was dirty. We stopped! When we went to office, she said we had a do not disturb sign up and we told her we didn't have a sign. We had to get more towels and soap.

My husband and I spent the 4th of July at the Hannibal, Missouri Super 8. I got home and discovered I'd left my make-up bag behind. I received the bag today minus a make-up application brush, Sephora bronzer, and an eyeliner pencil. The estimate of $25 is my loss. The room number was 110. Just thought you should know.

We reserved a double room for two nights in Nashville, TN near Opryland. We arrived for check-in at 12:45AM. When we walked to the elevator, the halls were so hot it was like they didn't have AC at all. The hall carpets looked as if they had not been cleaned since the building was built. When we entered the room, it smelled like mildew and mold. And I think the reason why was because the air conditioner leaked the entire time we were there. By the time we checked out, the whole side of the room was wet. When we asked for an extra pillow, you would have thought that we were asking for a kidney. When we asked for one more towel for showers, the man said that he would have to check our room first then get back to us. Needless to say, we never got that towel. I am so disappointed about our stay. I would never stay at a Super 8 nor would I recommend it to anyone.

From the start, I asked if we could get a room on first floor. Response was, "No, we're busy (no other information offered by front desk)." I went downstairs later to ask for pillows and tell front desk our TV didn't work. Response was, "We're busy, we don't have any pillows. (for tv) You must have gotten an older TV and it was on its last leg. If you mess with the auxiliary plugs, it might work." My response: "Wow, really? I have to fix your TV?" Response: "There's nothing I can do about it (We weren't offered any alternatives or solutions. Just a flat "there's nothing we can do about it)".

On June 26th, I arrived at the Super 8 in Millington, TN to go to my sister's funeral. We had paid for two rooms. One room was okay. I was pleased with that room but the other room was the worst room I have ever seen and should have been condemned and let no one stay in that room. It had a horrible smell to it, like mold or mildew, carpet soured or something. The room had a look of disrepair, like they started to remodel this room and stopped in midstream and changed their mind and put some things back where they were thought to have gone. Wallpaper was missing and sheetrock was showing. When notifying management, they did not care or even offered to let us change rooms. The only thing that seemed to get their attention is saying we would report them or give them a bad review on the internet. I will put this on other websites to notify everyone that this hotel is not worth staying in, in my opinion!

On Friday, June 29, I made a reservation for a room in Pittston, PA via the Super 8 online site. On Monday, July 2, I needed to cancel the reservation. I was told I could not cancel because I had made the reservation online and I was stuck with it. Apparently, online reservations are not changeable or cannot be cancelled. This is totally unfair and ridiculous. There is not a reason that a reservation can't be cancelled 5 days out simply because it was made online.

I reserved two rooms for the weekend with Super 8 at the Kansas Riverside location. I got to the hotel and nothing was reserved even with confirmation #. We had to get a room on 2nd floor when we requested lower, in which I am glad we did get it on 2nd because my parents stayed on the 1st floor and it was full of ants, the TV broken, sheets dirty, carpet dirty, and had food crumbs under the bed. The coffee pot did not work and there was no water pressure. As for our room, no water pressure, dirty sheets, carpet filthy, door did not shut properly, hair dryer did not work, cereal under the bed. And when we did call down to complain, you could not understand what he was saying and then he began to laugh on the phone. We went down to complain and he said he would take care of the ants but he never showed up. We asked for another blanket and different sheets and he said he would have to charge us. My parents did not stay another night and when they went down to check out, they asked why. What the hell? Are they that stupid?

To begin, I reserved 2 rooms a month in advance to stay in non-smoking rooms. When I arrived, both rooms were smoking. The rooms were filthy, the refrigerator had mold, and there's white substance behind the beds and dust on dresser and headboards. To add, the sink had not even been cleaned, and the hole in the side of the faucet allowed water to spray. The shower plug was not in, and the drain was full of hair. Also, the floors of the room had not been vacuumed. Needless to say, no one took off shoes, and no one used the showers. Further, the freezer had an inch of ice and had not been defrosted. The last straw was mold on the breakfast muffins.

We arrived at the Super 8 Motel in Abilene, TX at 1525 E. Stamford Rd. on Sunday. They charged us for Saturday and Sunday. I told the front desk I needed the room from Sunday to Monday and we would be checking out Tuesday. So, my daughter and I had to check-in to another room. I asked the manager about this and he said very rudely that he could not help me and offered no assistance and rudely told me to go another place. I have always passed Super 8 and the chain up. Now, I know why I will never stay in any of them again - poor customer service and rude management.

When I told the front desk about the room being dirty, he said when I stayed again, I would receive an adjustment to the bill. I will not be staying at a Super 8 again. I have trusted the company to do the right thing, and offer clean rooms, or at least, "I'm sorry," a discount. So when I travel, I will not stay at Super 8 or any of their other chain motels. I feel you cannot be trusted to offer a clean, safe room.

I made a reservation for an overnight stay at Super 8 in Mackinaw City, MI (Bridgeview). Upon check-in, the outside is beautiful; but when you first walk in the door it smells like animal urine. The front desk clerk checked us in and gave us room keys. We went to the room and it was bad. We got a room with a Jacuzzi tub and the bottom of the tub had a sticky substance on it, so we went to the front desk and asked for another room. The clerk took us to another room. We didn't like that one either (dirty) and asked for a refund. She said we couldn't get one and that they have a 3-day cancellation policy. I had made the reservations the night before, so I never had 3 days before arrival. So we ended up staying.

Totally disgusted – I arrived at hotel, checked in. I was advised there were only smoking rooms on the ground floor. I went to dinner and brought back the left-overs. The refrigerator was hot. I called to the front desk. They sent someone. He advised, "It will be fine." I was traveling with a 12-month-old baby and an 8-month pregnant woman. Food was ruined! The A/C did not work properly, only a little hot water in the shower. I will not ever stay at Super 8 again. The corporate office refused to give any room refund.

My friends and I stayed at your Super 8 Motel in North Bay, Ontario last night. The carpets in the hallways and room are filthy. The corners on the floor in the bathroom have not seen a good cleaning in a long time. Beds were comfortable and clean. Certainly, we'll not return to this establishment.

My husband asked for 2 extra pillows. The person at the counter told him, "Yeah, when I get to it.” Also, and most problematic, it was supposed to be a non-smoking room. I was immediately hit with a heavy smell of cigarette smoke. I went to the counter and asked if the room used to be a smoking room. The clerk answered no. I let him know that it is now because there was a heavy cigarette smell. The following is to let you know how bad the odor was. I need to use a CPAP breathing machine to sleep. The next day, when I got home that evening, I turned the CPAP on. Immediately, I smelled a strong odor of cigarette smoke through my hoses. I definitely needed to clean my hoses - twice. The room we used was semi-clean, but not what I would expect from a well-known business such as yours. I will not return to Super 8 again.

Rooms are flop rooms, lack of repair, bad smell, stained curtains - Super 8 at 1800 Harrisburg Pike, Carlisle, PA. I was in Carlisle for the Ford Mustang car show. I made reservations online with Priceline.com. I checked into the room from hell. I was given a key card and I was not able to get in. I went back to the office and told the assistant manager that the key card did not work. The manager told the maid to open the back door to the room. The repairman checked the lock out and found batteries in the lock needed changing.

This is the worst motel I’ve been in. The front desk was very unfriendly. The room was not properly stocked with towels. The shower broke and it took two hours to fix. They wouldn’t change rooms. The room smelled like dead dogs. Everybody here at this motel was very inconsiderate. It is located at 76th Road, Youngstown, Ohio (by the truck-stop). As a truck driver that stays at Super 8 Motels a lot, I wouldn’t recommend this one to anyone.

My husband was staying at the Wickenburg, Arizona Super 8 last week when he was working at a mine in that area. (The company he works for used to have a commercial account with this hotel. But after this, they will no longer be booking rooms for their employees to stay at when they're working up there.) Because of the Arizona heat, he buried his iPod Nano in his clothing in his luggage and left it in his room when he left for work. When he got back, it was gone. Giving the hotel and the employees the benefit of the doubt, he checked everywhere even though he knew he had left it buried in his clothing in his luggage.

Super 8 motel Kingston, Ontario, two-night stay In May 2012 - I'm very angry and dissatisfied overall. The washroom door would not close or lock. Room, lobby and grounds were very dirty. The key to the room would not scan so we had to go to the front desk so they could let us in. Breakfast was supposed to run from 7AM to 10AM, so we were down there at 9AM and there was hardly anything there to eat and they had two tables with six chairs to sit on. They were all taken so we had to bring the coffee and dried up piece of toast back to the room. I complained to the manager and all she had to say was "I'm sorry" and was very rude! We thought we could at least get a discount on the room but she said "No way!"

I called and made my reservations over the phone. I gave a credit card number, but told the clerk not to charge it and I would pay the price when I checked out like you do at all other motels. I was told that would be fine: “No problem.” I arrived and checked in and was then informed that I had to pay all money upfront! I travel all over the eastern seaboard and usually pay somewhere from $85.00 to $125.00 per night! I do shows over the weekend and get paid, so I have plenty of cash to pay a motel’s bill when I check out. Luckily, this time I had enough cash to pay upfront or I would not have had a room.

I made reservations for Super 8 in Rockford, IL for the night of May 26, 2012 through Priceline.com. When we went to check in, I was totally appalled by the condition this hotel was in. It was filthy! There was food on the floor in the lobby, and the hotel was dirty and hot! It was 94 degrees outside and even hotter in the lobby of the hotel due to no air conditioning or it was not on or working! Immediately, I told the receptionist I was not staying there and cancelled my reservation. This was at 3 or 4 in the afternoon that day. The receptionist said that it was dirty because she did not have time to clean from that morning. I asked if I could see my room and she took me to it. It was filthy and hot! No way would I stay in such a place. We ended up staying at the Hilton and had a wonderful stay. Now, I just have to work on getting my money back!

We recently stayed in your hotel in Wichita, KS. I am writing to let you know that the manager, Sondra **, was very helpful and went out of her way to help us. My husband and I own a small business and know how hard it is to hire employees who go the extra mile. We so appreciate the value of good employees. You have a valuable employees striving to help your company.

We had reservations for May 25 at the Super 8 in Longmont, Colorado made through HotelsOne.com. When we finally got there, they gave us rooms 127 and 125. Of course, our room was 125. We went in the room and the first thing I noticed was a bottle of pop almost all drank on top of the TV. I thought that was really gross, but my husband said maybe the maid forgot it. Next, I look under the benches there and there were two suitcase there. Then I looked in the far corner and someone's dirty clothes were there. Needless to say, this already was someone else's room. They moved us to room 107 and there, the bathroom door was off its hinged. My husband tried to fix it. They didn't have any wooden toothpicks so we had to use plastic straws to help hold the screws in the door.

This Super 8 in Sioux City, IA was terrible. It is located on Stone Ave. The room, which we had reservations, was not clean when I first arrived. The desk clerk was very rude and then gave the wrong key to the wrong room. Then Tampax was left in the garbage can when we arrived in the room. The refrigerator did not work. Then toilet paper was not refilled. Then on the third day, we had to call them at 3pm to get our room cleaned (we had left the room at 7 o'clock that morning). I have been staying at the Super 8 in Nebraska, Iowa, and South Dakota. The last two to three years, they have gone downhill. No more Super 8s for us. We will take our business and money elsewhere.

I made a reservation for June (two days for three rooms). I was given a confirmation number. Before I could ask for them to email me my confirmation number, she placed me to someone who tried to sell me a great deal for their hotel. I kept telling them no. The next day, no email confirmation was sent to me. Again, I called them and was told by the male on the other end that he was sorry and that he had given them by email. Once again, no email was sent. Again, I called and was told the same story - that my name wasn't spelled right on the email. I told the person that was the 3rd time I had heard that excuse. I was told he would email me the confirmation number. Now, two weeks later, there’s still no confirmation number that was sent. After reading all the complaints, maybe I should now worry. I never have had this probably with any other hotel. Within 12 hours, I have always had an email confirming my number. I would not stay there if I had a choice going to Kansas for a wedding. Now, I believe I need to get different rooms in the town that is 20 miles away.

Well, I was a housekeeper for this motel and let me tell you the whole staff has no moral values and they're wrong for what they have done to me. I was accused of taking out of a room that for one wasn't even a room I had cleaned. Then I was told I was on camera doing this theft which was also incorrect. So in the state of Utah, I was to receive check within 24 hours now.

Our stay at Super 8 in Deer Park, TX - I had prepaid a king room using Priceline. When we arrived, we were told there were only double left. The trip was long and we crashed. Then at 9:30 the next morning, I heard the door open. It was the maid wanting to clean my room! I told her we would not be checking out until heck out time at 11am. Every 20 or so minutes, this same maid would open my door.

We checked into Super 8 in Shelton, WA on May 19, 2012. We got into the room and found it to be a smoker's room. We went down and asked to be moved to another room, but they were booked up. The girl called the owner, who then asked to speak to me and started yelling at me that she had asked me if it was okay that it was a smoking room when I had paid for the room, but had not checked the room because I had a memorial service to go to. The desk clerk did try to move us and there are no other hotels in the area. So I asked that the bedding be changed out and she did and gave us air freshener. It helped a little with the window open. I then pointed out the ashes on the floor that had not gotten cleaned up from the guest before us.

I started working at Super 8 Motel and I just worked there for 12 days and I started 04/12/2012. I was off for three days because I had muscle spasm and gave them a doctor statement two times and between those two times I had been calling them every day to see, "Do I have to come in?" and every time I call, they say, "No, you do not have to come in." So today, 5/20/2012, I called in. Then the girl at the front desk told me that the supervisor told her that we do not have to call in anymore and then I asked her, "Well, how would I know if I have to work?" And she said, "Girl, I really do not know; I am just doing my job." So I said, "Okay," but I have been told by the supervisor out of her own mouth that is what she does when she does not want anyone to work there.

Okay, that's it. I have given Super 8 three chances. I checked in last Thursday for a 4-night stay. I was in the room for 5 minutes when I heard banging on the door. I opened it and was accosted by a man who wanted to know if I had another person in the room with me. "No, I did not," I told him. He left. I got locked out on Saturday night and when I inquired, I was asked if I have 2 dogs in the room and was advised that I was supposed to be there only for 3 nights. I said, "No, I did not have 2 dogs and I checked in for 4 nights."

I just spoke with Bridgette in the local Public Health office in Rawlins. She said that I needed to share the following information with you. On May 10, 2012, my wife and I stayed at the Super 8 Motel, 2338 Wagon Circle Rd., Rawlins, WY 82301. The next day, my back was completely covered in bed bug bites; and it still is. My wife slept in a night gown, so we supposed this protected her somewhat. This place must be shut down. It was absolutely filthy, so we are not surprised one bit. Please don't let this happen to future innocent guests. We felt this needed to be brought to the attention of the Health Department. Thank you.

There was no refund on pre-paid cancellation of reservation. I didn't realize that I should have read the cancellation policy, but my confirmation printout said at the bottom of the page, "No refund if cancellation is too close to check in.” I gave them a 15-day notification. I book all over the country and this has never happened in 40 years of travel. I would never recommend Super 8. This reservation was for Super 8 in Black Mt., NC.

I recently had to quit my job of one year at the Super 8 in Taylor because of bed bug infestation and the mistreatment of guests and employees alike. When I started in April of 2011, there were only about 3 or 4 rooms with bed bugs, because the rooms were not properly treated. As of this May 2012, there are 20 rooms known to have bed bugs. I recently discovered that I had brought bed bugs home with me during a period that management had me putting infested rooms back together to rent out during the weekend and stripping them back down to put out of order for the week. When a guest would complain about getting bit by bugs, management would then tell the guest that they must have brought the bugs to the hotel. Any complaint the guest has would be blamed on the guest so they wouldn't have to take responsibility for the problems with the hotel. If an employee had an issue, the managers would tell the employee to ignore it or blame them. If an employee asked for a raise, management would blame them for any issues with the hotel and say they weren't properly doing their job so therefore they do not deserve a raise.

My boyfriend and I stopped in Junction City, Kansas for the night. We found the Super 8 Motel and decided to stay. The desk person took a copy of my credit card and my driver’s license, and refused to shred the copy of my credit card or even return it to me upon checking out. During the middle of the night, people were running all around the parking lot. The lady in the next room sounded like she was with a "customer" and screaming at the top of her lungs for quite a while.

On May 12 & 13, we stayed in room 204 at your Super 8 Motel in Beckley, WV. We have stayed at numerous Super 8 Motels across the country and have been relatively satisfied, at least we have never filed a complaint, but this time I just, in all good conscious, could not report this location. This was the worst motel stay ever, and that says a lot as we're retired and travel extensively.

In February 2012, I reserved a room for two for 5/4 - 5/6. I was given a confirmation no. of ** and a price of $79.95 for Friday and $99.95 Saturday. Making the reservation was somewhat unusual. First, I called directly to Super 8 in New Paltz. I was told to go through a website to reserve, but found the website uncertain, so I called back and finally a reservation was made (reluctantly) with a discount for AARP. I arrived at the hotel and my reservation could not be found and the price was then $99.99 for Friday and $139 for Saturday and was told there was no discount for AARP. However, my son had made his reservation three weeks prior and was given an AARP discount. Sadly, my reservation was not confirmed by email, as was my son's.

I worked at the Super 8 motel in Taylor, MI with managers ** and **. I just had to quit my job because they had 20 rooms that had bed bugs and every day there are customers complaining that they had bed bugs in their room. They do not treat the room the way they should, so they are not going away when they spray that room. There’s a new room every day with bed bugs. It’s really bad. Thanks.

We booked a room through Priceline at the Super 8 in Naples, FL for February 1 and 2 of 2012. We got there, checked in, and found the room crawling with roaches. In addition, the photos of the Super 8 on Super 8's own website totally misrepresent the way that hotel really looks. We declined to stay there and asked for a refund. They said they couldn't refund my money because it was booked through Priceline. We went across the street and stayed at the Comfort Inn. We tried to deal with Priceline and got nowhere, so we went to Discover Card and asked them to hold payment to Priceline while they investigate. Discover got nowhere with Priceline or Super 8, but they agreed with me and they gave me a refund. The result is a warning to you - don't book through Priceline, don't stay at Super 8, and Discover Card was great! And, by the way, we stayed at 5 different Comfort Inns on our trip and were happy with them every time.

Upon staying here last night, 5/10/2012, in Brockton, MA, we were misled about the room we were receiving. The night worker said they had available jacuzzi suites and king sized beds/smoking and nonsmoking. Well we wanted just a plain smoking room and he said they had it. The price seemed high but it was late. I realized it was a jacuzzi room later on and tried to explain to him we didn't want it, that he misled us into getting it but he said it was all he had left. Ugh. So then we tried sleeping and the neighbors beside us were thumping on the wall, making noise, going in and out of their room, slamming their door and being loud waking us up.

This motel used to be the Baymont Inn, now has been changed to the Super 8 Motel. The Owners are running their businesses not by code and not by guidelines. The rooms are not clean, the beds have bedbugs, the rooms have mold in them and most of the things do not work and are falling about around the motel and in the rooms, plug outlets are not working. There are rooms where the tub is falling off the wall. There rooms are not cleaned, different things like trash and people’s dirty clothes are left in the room. The housekeeping does not clean the rooms properly. They do not have the proper cleaning supplies. They do not change the sheets or ever wash the blankets.

I made a reservation approx. 6 weeks before my arrival and stipulated I desired a room not on the lobby floor. When I arrived, I was told by a very apathetic front-desk person that the second floor was "all booked up" and I would have to take a room on the lobby floor. The entire lobby area smelled from chlorine and the pool was closed, and I was never told ahead of time and the site did not mention it either. I had checked online the day before my arrival to ensure my reservation. The Super 8 site said "no reservations found." When I called, however, the reservation was confirmed; the site is not working appropriately. When I reiterated this to the person at the desk, she was totally uncaring and in fact, was reading a paper and commenting on how 'this makes no sense' and barely acknowledged me. The whole experience was negative and I would not stay at a Super 8 again. I intend to contact the BBB and fully expect some monetary compensation.

We arrived in Nashville exhausted and looking forward to hitting the pool and spa to loosen up and relax. We booked our lodging with these specifics in mind. If they weren't important to us, we would have selected a less expensive listing online. We had the room for four nights and were unable to get the use of the pool as it was an indoor, totally unheated cold pool. We would have had to add hot water to the spa to get it warm enough to qualify as a comfortable bathtub.

There are two things that happened during our stay of 3 days in the Super 8 Hotel in St-Jerome, Quebec, Canada. The room was in my spouse’s name, Luc **.

When we checked into the Motel 8 on April 11, 2012, we had just driven 600 miles because we were headed to the east coast for my brother's memorial. The room had never been cleaned. There was grime on the AC and light switch, there were receipts on the desk left from the other person who was last there, there was soap left in the dish (obviously used), towels left on the floor and a work shirt left on the right side of the bed on the floor which appeared to have not been taken off by unbuttoning it, but pulled over their head. The name Jason was on the shirt. I complained the next morning, April 12, 2012 upon checking out and was told someone would get back to me when we got home. No one did.

I stayed in Mooresville, NC at a Super 8, not knowing you cannot have dogs in your rooms. I was caught the next morning, and I was yelled at and fined $250.00. The terrorist running the motel treated me like a criminal. He even had me crying, and his wife stood in the background and had a smile in her face. I will never stay at another Super 8, even if I don't have my dog. It was a horrible experience. I am a senior citizen and they took half of my social security money.

My husband and I stayed at the Super 8 Motel in Nashville Whites Creek. The room was terrible. I still shudder when I think of it. The blankets on the beds looked like someone changed car oil with it. The linoleum was yellowed (I know it did not start out like that) and peeling. The corner of the floor was dirty, the bathtub looked like it hasn't been cleaned since the last 10 people took baths. If we weren't so tired from traveling 13 hours, we would have gone somewhere else.

To my family members in Perryville and to families or organizations in Perryville who might have visitors coming to town. If your visitors require a motel, please do not refer them to the Super 8 Motel. The following tale of our unfortunate experience will explain why I ask that.

I had a week long stay. I reported problems with room (i.e. toilet loose and water started coming out from under it; air conditioner cover of unit falling off the wall) and also signed up when checking in for room cleaning. They cleaned the room from top to bottom and changed sheets. My wife marked sheets and I had set on my bed and ate some cashews found a piece of a cashew inside the sheets after one of the days we had requested a sheet change. When checking out, we reported the matter. I did expect at least an apology - maybe when pigs fly... Response was you're supposed to put a card on each bed I guess to request a change. Okay, why have a sheet to sign on days of requested room service when you check in or are you supposed to put a card on the sign in sheet when you check in as well? The big kicker other than not getting at least an apology was the manager didn't have the common courtesy to even come out of the office.

A recent stay at the Houston Brookhollow location had me telling everyone to avoid the company in general. The manager promptly said we stole a room clock and began to charge us additional fees on my credit card. It now appears that after some research the maid took the clock and made a preemptive strike claiming I stole the clock. The charge didn't even reflect the price of an average room clock, which made the matter even more fishy. I highly suggest that everyone avoid Super 8 properties to avoid being accused of theft.

I submitted an email to Super 8 and Consumer Affairs on February 24, 2012 but received no response. I am seeking my money back for the unfortunate experience and to notify Consumer Affairs of the bug issue at this hotel.

** is the confirmation number for my stay on 8/22 - 8/26/12. The hotel manager took it upon himself to cancel my reservation and send me an email saying that I did. I have called and left a message for him to return a call 2 days ago for rationale of why he did this. So far nothing, they won't return emails either. I feel this is fraud. I have confirmation # and they can just cancel it at free will. I want an explanation how this can be done. I had it reserved with a valid credit card also.

On Tuesday, 4-3-2012 at Super 8 Kinder LA (Rm 115), check-in desk clerk could not process us. Room 115 was dirty. Carpet has a big hole in it at bathroom entrance. There are also many dirty spots on carpet. None of desk lamps worked. There's a musty smell in the room. Toilet seat is 2 inches too small. There are many bugs in and around the room. Both ice machines are out of order. On check out, I received a bill for someone else. Room was generally dirty. I will not stay there again when visiting casino. I suggest demolition of building.

I stay at the Super 8 in Gardener, KS. Motels should make smoking rooms available on ground floor. My husband is always in a chair and sometimes I am too. One end of the hallways could be designated smoking rooms for people who can't do stairs or put an elevated in.

I got checked in late and got up early to take a shower but there’s no hot water! Other rooms are with same problems. After having to clean the toilet, water went up in the middle of the night. The front desk clerk was informed. She said we would have to talk to Danny and Nimi. I am now waiting for a return call. In my personal opinion, in a problem like this, the manager should be called or be available to talk to. I am from SC and travel for my job. I am not sure I will be staying at Super 8 again. At least 7 people I know of are very unhappy.

We were traveling from Texas to Kansas and stopped for the night at the Super 8 in Gainesville, TX. Had it been daylight, we probably would not have stopped. The room smelled dirty and the carpet was dirty. Sheets seemed to be clean. Pillows were stained. I pulled down sheets, etc., and the bed seemed to be clean. However, there were all kinds of dirt and dust behind the head of the bed. I removed bedspread and blanket and slept towards the bottom of the bed in order to keep my face away from this. The bathroom looked clean, but I did not use the tub or shower. My back itched until I arrived home and took a shower. I immediately removed and washed all clothing, etc., from luggage and am praying I didn't bring home bedbugs or some other varmints. This had to be one of the worse experiences I have encountered with a motel. We did not pursue a refund or complain. We just wanted to get the heck out of there as soon as we could! We had driven by a Motel 6 that was probably cleaner than this mess.

I have a video of an electrical safety danger! A switch on a lamp is worn out and would not come on unless you work with it and (by chance) get it into the right position! The toilet was dirty with mold rings! There was an electrical outlet plug-in face plate cover missing and wires were easily touchable!

We arrived in Lexington, Virginia and entered the Super 8 Motel at 1139 N Lee Highway. The manager is **. No one was at the desk. After a few minutes, a lady came downstairs. She was not friendly. We asked for a non-smoking room. The halls reeked of smoke and the room was filthy! I actually choked walking down the hall for ice. When we checked out, the food area was so dirty that we decided not to eat there. There were no other guests in there either! I am fully disappointed and will not stay at a Super 8 again unless there can be something done to change my mind. Thank you for your time.

Last evening, March 19, 2012, we stayed at the Super 8 in Marshall, MO. We left at 8:00 am. About 9:00 am, we received a call telling us linen from our room was missing. We assured them we had not taken any linen from them and there must be a mistake. Because they "couldn't" account for the missing linen, they conveniently added $20.00 to our bill. I guess that's one way to make money. $20.00 doesn't "make or break" most people, but it's the principle behind this unfortunate event that troubles me. It makes me wonder how many people they have done this to. I thought I would warn the next person.

We recently stayed in the Super 8 in Saint Paul, Minnesota. To be honest, I have absolutely no problem with people living in hotels. Each person is there for their own reasons. But I can tell you right now, I 100% do not feel comfortable walking outside in the evening to smoke a cigarette and come face to face with multiple drug dealers. I also do not like walking out in the morning to leave for the day and get slapped in the face by the smell of pot! Hallways were filthy and room service never once came to our end of the hall. As for other minor things, I went to take a shower in the morning and turned on the fan. Well just as I am getting in the shower, something hit me in the head. As I looked down, there was a cigarette in the shower and no, it wasn't mine. I respect the rules. If there is no smoking, I will take it somewhere else. I am very very displeased. I will not spend any more of my hard-earned money there ever again. I would much rather pay more money for a place I feel comfortable and I know I won't walk in on something and get myself hurt.

My husband and I were on our way to Florida. We stopped in Brunswick, GA at a Super 8 motel. When we pulled into the parking lot, it smelled like sewage outside. We received a room and when we walked in, the bottom of the dresser was broken off, the floor had not been vacuumed in a while, the sink in the bathroom had some type of human waste in it, the toilet tank had a large chip out of the back of it and the toilet would not stop running. We pulled the bedspread down and there was a burn hole and a large stain. The sheets appeared not to have been changed. I wanted to leave but my husband was too tired to go somewhere else. I felt sick and couldn't sleep it was so disgusting. If the health department had seen that room, it surely would have been taken out of service. We complained in the morning and were told to report it to corporate headquarters. He said it is hard to find good help and there was nothing he could do. He didn't even offer to give us our money back. Very, very bad experience.

I had two daughters stay in Super 8 in Farmington, MO in February. Both had very bad experiences and contacted you. One of them is suppose to get $35 refund, the other spent $150. As I was told, she lied even after taking pictures. We spent between $800 and $1000 a year on your motels. I used to work in Super 8 in Mound City, MO and we used to have to keep it spotless. All my family which is huge have tried to stay at Super 8 and unless this is resolved, we will not anymore. My daughters names are Candace ** and second complaint from Hope **. I would appreciate a reply because I enjoyed staying at Super 8.

Bed bugs at Super 8 in Morrilton, AR. I woke up at 3 am on 02/21/12 with bedbugs all over my pillows and sheets and some were on me.

We checked in 3/2 at the Super 8, Boonville, Missouri, we paid $100.54 cash. Within half an hour of our visit, the desk clerk knocked on the door, complaining we were being too loud. We told her it was a bunch of people, running up and down the hall. She then rudely questioned our friends who came to pick us up for dinner, if they were spending the night, we said no. As we were leaving the property, she started screaming, ranting and raving to our friend because apparently, she had an issue with his brother. Less than a mile down the road, we were being pulled over by the local police and were told to come to the police station because she filed assault charges against our friend.

I was staying at the Super 8 on Sugar Creek Rd., just off I-85 in Charlotte, NC. I was about to retire in room 138 and was in the bathroom when I was covered in drainage water which appeared to be coming from the 2nd floor room above my room. I contacted the front desk who sent maintenance who verified that water was draining from the 2nd floor above.

My mother is 66 years old and is on oxygen. I requested the handicap room and the owner’s wife argued with me asking me, “She can walk, can’t she? I’m saving it for handicap people.” My mother has handicap parking and doesn't get around well and this lady treated me so bad over giving me what is apparently the only handicap room on a complex for my elderly mother that I am taking care of. Housekeeping will not clean our room and refuse to lend me vacuum to do it myself. I am here because I got laid off and lost our home. I am currently looking for another home and needed to stay here just for a little bit. But in turn get treated so poorly because I am down on my luck as a single mom of 2 and taking care of my elderly mother as well. I will pray for these people because only God can handle people that behave this way.

Me and my family had to go down to Florida to see a family member who is not doing too good. We stayed at the Super 8 in Boynton Beach, Florida. It was the worst hotel ever. We booked it online for 3 days. We ended up getting down to Florida 1 day early. It didn't look bad at all.. at first. I went to the front desk and asked the guy if we would be able to stay the extra night. We were so tired. We just drove form upstate New York, with 2 kids; one is 7 years old and the other just under 2. We just really wanted to go to sleep. He said not a problem.

I checked into the Super 8 motel in Jonesboro, AR on 2/11/12 and checked out about 8:30 a.m. on 2/13/12. I paid my bill of $170.22. On my debit card statement, there is a pending charge for $68.08. I have talked to Sherry at Super 8 and she said they could not find anything and there was nothing she could do. I need a credit issued for this $68.08 as soon as possible. I have stayed at many Super 8 motels over the years and have never had a problem. I will be back in Jonesboro sometime in the next couple of months and unless this is resolved I will not be staying at the Super 8. Thank you for your assistance.

I have stayed at Super 8 Hotels many times throughout the United States and always have had a nice stay without any problems. As a matter of fact, I look for Super 8 Hotels because I know that they are reputable and clean rooms that I can trust, however, I recently stayed at a hotel in Port Wentworth Georgia, at first the motel seemed okay, not great but okay to stay the night. The office area and breakfast area looks really nicely taken care of but the rooms are not as well taken care of.

My wife and I stayed at the Super 8 in Chillicothe, IL on Feb. 18, 19 and 20 and checked out early on the morning of Feb. 21, 2012. The last morning we were in the hotel, we found bed bugs on the headboard and under the mattress. Now we are back home and are washing/disinfecting all of our clothing, luggage and everything else we had in the room. Had I known the hotel was infected with bed bugs, we would have never stayed there! I would like a refund of the money we spent at this hotel for all of the inconvenience and work we must now do to try to keep bedbugs from infecting our house.

I stayed at Super 8 Florence, KY on 12/29/11, room 207. The room appeared clean, but I later saw an empty pop can under the TV stand, and cigarette butt on the floor, between the bed and the nightstand. It was supposed to be a "non-smoking room". There were no towels in the bathroom. I had to go to the front desk twice, to request them for our room. On the 2nd request, they gave us towels, but they were not fluffy towels, but those that are with very thin quality, and looks well used (if at home, they would have been thrown away!). The bed was not comfortable. We had traveled about 600 miles that day, and just wanted to have a good night's rest. Unfortunately, because of our room's condition, uncomfortable bed, we did not sleep, and had a terrible stay. It seemed as if it was under new management, and no one knew what they were doing.

I spoke to Ashley at corporate office at 11:58 AM on Feb. 1st, about a very bad experience we had while staying at Super 8 hotel in Daytona Beach on January 27th. We checked out on January 28th. Ashley mentioned that we would have a resolution to the problem by February 7th and probably before. She gave me the case # **, address is at Super 8 Daytona Beach, 2992 West International Speedway Blvd., Daytona Beach 32124, person on duty at checkout was Kelly.

I checked in and the air was horrible. It smells like smoking and weed together. This was the entire hotel. The parking lot was empty and Jessee and the manager Time refused to change upstairs or any other rooms. They stated they were completely booked out. Horrible services. The bad thing is I'm asthmatic and had a bad time breathing. It's bad service.

I was told by a local resident of Waynesburg PA that the Super 8 there has allowed dogs there for shows. I attempted to book a room and was told they do not allow dogs. Denied allowing dogs for shows and was also told the manager was not in and no one was covering for him/her. I called the corporate # from the internet explained to her my complaint. She called the hotel and explained to me she talked directly to the manager, who was in, and they flat out do not allow dogs. I am beyond mad right now. MB-F has been contacted to let them know the service I received and requested this hotel be removed from their premium list and no longer recommend this hotel for dog shows. Poor, poor, poor customer service!

I booked a room for a week (01/28/2012 thru 02/04/2012) and was woken up by the manager at Super 8 West Fargo, 825 East Main Ave, West Fargo North Dakota, 58078. He was knocking on my door. He found his room service woman hiding in my bathroom, intoxicated. I was asleep and had no knowledge of her even being in my room, unauthorized.

We arrived at 10pm on January 19th, 2012. We came to San Antonio to attend an air force graduation. When we first got into the room, we noticed that both of the bedspreads were torn badly. However, we were able to dismiss that because we were so tired. My son & I bought a coke to drink w/ice from the machine when we reached for the cups in our room provided by the Hotel, the bottoms were covered in dead bugs, all 3 cups. That is absolutely disgusting. My husband took the cups to lobby to show the lobby clerk, the girl behind the desk gave us new cups. Then she proceeded to lie back down on the couch as if nothing happened. We were not at all happy with the fact that dead bugs were in the cups.

We arrived early 12/27/11 4am. Checked in and found the room filthy. Hair in the bathroom. Beds possibly not changed from the night before. We stayed only 4 hours to sleep and were unable to get a receipt. The person on duty was doing audit. We had to call the facility once we got home to South Dakota and ask for receipt.

On January 19, 2012 I booked a room with the Super 8 Motel in San Antonio, Texas. We were in town to attend a graduation at the air force base the next morning. We arrived around 10 pm. When we entered the room the first thing we noticed was torn bedspreads. Because we were tired, we dismissed that situation. My son and I decided that we wanted a Coke from the machine with ice. We bought our Cokes, went back to the room and reached for the cups. The bottom was covered with dead bugs, all three of them.

On 12/26/2011, I rented a room. It was nasty, it smelled real bad, and looked as if the sheets weren't changed in the morning. There is water all over the floor. There was no food ore coffee in the coffee room. There was an old person at the desk who acted like he didn't care. It seemed like everything in the room needed to be washed because it smelled. I got no rest and had to wash all my clothes. I went to a gas station for coffee. I am not happy with stay at all. I hope someone looks in on this.

I was told to give my ID as a visitor to Motel 8 in Cortaro, Arizona. I was okay with this then she said that there is a $20 fee if you're visiting over an hour. Okay, so my friend paid the extra $20. Then when I was leaving, the manager screamed at me and said you have a dog in my motel. I replied that I'm disabled and that she is federally licensed service animal. Then another man said "okay, let's see your service animal license" which I replied "okay, I'll have to get in front of everyone in the hallway". Then he said "would you like me to call the police?". I said yes and then he said just leave the property and never come back. I'm disabled, my dog performs task for me and she is alert. As far as state license, she has one but I really don't need to show him my paperwork or being treated in a rude manner. I was in room 229 at 12/27/2011.

After only 4 hours of checking in, we were awaken to find bed bugs crawling on our pillows. We left immediately, and told the front desk, and asked for a refund. They could not, and said that the manager would call me. I had to call back 5 times, to finally talk to the property manager, and he said he did not see any bugs, and would not refund my money. I contacted the Franklin Co, Ohio Department of Health, and filed a complaint against the Super 8 hotel, located at ** Grove City, OH. The room number was 144. Do not stay there.