Super 8 Hotels Reviews

I attempted to stay at the Super 8 in Dover, DE. I asked for a non-smoking room. The person at the front desk first gave me a room that was full of smoke and the room looked like someone just slept in the bed. When I asked for another room, the person at the front desk gave me the keys. When I went to the room, someone was already sleeping in the room and threatened me and my wife with a weapon. When I returned to the front desk again, the woman offered me two more room keys and told me to check to see if someone was in there. I said no and told her to check them.

My booking at Super 8 Cranbrook, BC was made for July 12, 2012 and July 13, 2012, made through Wynn.com. When we reached the motel, we were told that someone had called and changed the reservation to 13 and 14 July instead and no rooms were available in the ground floor. However, they provided rooms in the second floor and without any elevator and with my aged parents, this stay is not justified with my booking made 3 months earlier. I do not recollect making any such phone calls to change my booking and therefore this is not acceptable to me. I would request the authority to ensure that without proper verification, such adjustments were not made and caused inconvenience to travelers like myself and my family driving 550 km to reach the motel.

Upon walking into our room at the Super 8 in Fairview Heights, Illinois in July 2012, I immediately noticed the air conditioner cover was filthy! And I mean disgustingly dirty. I called and reported it immediately and said I would be down soon. I stopped at the desk and was handed a container of Lysol Bleach wipes at my request. I told them I would wipe it down because I did not want anyone in my room. I was not offered another room. But after returning to my room, I decided to take a good look around the room with wipes in hand. Oh my God, all I saw was nasty filth. There was a 2-inch dirt perimeter around the entire room where the vacuum cleaner ended and where the wall began. Gross! Same ring around the wall perimeter on the dark green carpeting in the halls too.

I made a reservation at the hotel in Dickinson, ND and asked for a ground floor. When I got to the hotel, there was no ground floor. You either had to go up six steps or down six steps. My wife has problem with steps. When we went to the room, the outside door was not locked, the security latch was broken. We get to the room and the lock on the door did not work properly. You had to push hard on the door to get it open because the latch did not work properly. In the room the drape rod was ready to fall off. The security lock on the door was missing. The room smelled and there was repair work done and it was terrible. I looked through the drawers and found stuff left from a previous person. I dropped a cover from a pill bottle behind the dresser. When I pulled the dresser out, it looked like the dresser was never pulled out since it was put there. I went to open the window and had to close it. The screen was coming apart. The rates are very high.

Super 8 Belleville, KS - The place look good, the lady that checked me in was nice. I told her that I would pay her for 4 nights and we might only stay 3 nights. I asked for a non-smoking room - okay the room was next to and across the hall from smoking rooms. The first night, the AC leaked and got the floor all wet. I changed rooms, a little better. Both rooms were dirty. The towels were like sand paper. I checked out on the morning after the 3rd night. The man didn't act like he knew how to check me out. I had forgotten what day it was, but he didn’t offer to refund the 4th night. In other words, it was a bad place to stay as much as they charge. Thanks. I thought you should know.

7/3, upon arrival, the one room 316 with 2 queen size beds, one of the beds wasn't complete. It did not have enough towels, wasn't vacuumed and the toilet didn't work. On 7/4, a note was left the next morning for them to do everything but beds. They took the dirty towels but didn't replace them. They took the used bars of soap but didn't replace them either. The following day we came back and there wasn't anything done to the floor, it was still dirty, towels in bath tub, no replacements. The light bulbs burned out, called and husband had to replace them. On 7/5, we came back at night and no towels! We went to make coffee and the pot stuck to the tray, the basket was missing. We wiped the tray and noticed behind the tray was dirty, washed the top and the wash cloth was black. Also, the TV was dirty. We stopped! When we went to office, she said we had a do not disturb sign up and we told her we didn't have a sign. We had to get more towels and soap.

My husband and I spent the 4th of July at the Hannibal, Missouri Super 8. I got home and discovered I'd left my make-up bag behind. I received the bag today minus a make-up application brush, Sephora bronzer, and an eyeliner pencil. The estimate of $25 is my loss. The room number was 110. Just thought you should know.

We reserved a double room for two nights in Nashville, TN near Opryland. We arrived for check-in at 12:45AM. When we walked to the elevator, the halls were so hot it was like they didn't have AC at all. The hall carpets looked as if they had not been cleaned since the building was built. When we entered the room, it smelled like mildew and mold. And I think the reason why was because the air conditioner leaked the entire time we were there. By the time we checked out, the whole side of the room was wet. When we asked for an extra pillow, you would have thought that we were asking for a kidney. When we asked for one more towel for showers, the man said that he would have to check our room first then get back to us. Needless to say, we never got that towel. I am so disappointed about our stay. I would never stay at a Super 8 nor would I recommend it to anyone.

From the start, I asked if we could get a room on first floor. Response was, "No, we're busy (no other information offered by front desk)." I went downstairs later to ask for pillows and tell front desk our TV didn't work. Response was, "We're busy, we don't have any pillows. (for tv) You must have gotten an older TV and it was on its last leg. If you mess with the auxiliary plugs, it might work." My response: "Wow, really? I have to fix your TV?" Response: "There's nothing I can do about it (We weren't offered any alternatives or solutions. Just a flat "there's nothing we can do about it)".

On June 26th, I arrived at the Super 8 in Millington, TN to go to my sister's funeral. We had paid for two rooms. One room was okay. I was pleased with that room but the other room was the worst room I have ever seen and should have been condemned and let no one stay in that room. It had a horrible smell to it, like mold or mildew, carpet soured or something. The room had a look of disrepair, like they started to remodel this room and stopped in midstream and changed their mind and put some things back where they were thought to have gone. Wallpaper was missing and sheetrock was showing. When notifying management, they did not care or even offered to let us change rooms. The only thing that seemed to get their attention is saying we would report them or give them a bad review on the internet. I will put this on other websites to notify everyone that this hotel is not worth staying in, in my opinion!

On Friday, June 29, I made a reservation for a room in Pittston, PA via the Super 8 online site. On Monday, July 2, I needed to cancel the reservation. I was told I could not cancel because I had made the reservation online and I was stuck with it. Apparently, online reservations are not changeable or cannot be cancelled. This is totally unfair and ridiculous. There is not a reason that a reservation can't be cancelled 5 days out simply because it was made online.

I reserved two rooms for the weekend with Super 8 at the Kansas Riverside location. I got to the hotel and nothing was reserved even with confirmation #. We had to get a room on 2nd floor when we requested lower, in which I am glad we did get it on 2nd because my parents stayed on the 1st floor and it was full of ants, the TV broken, sheets dirty, carpet dirty, and had food crumbs under the bed. The coffee pot did not work and there was no water pressure. As for our room, no water pressure, dirty sheets, carpet filthy, door did not shut properly, hair dryer did not work, cereal under the bed. And when we did call down to complain, you could not understand what he was saying and then he began to laugh on the phone. We went down to complain and he said he would take care of the ants but he never showed up. We asked for another blanket and different sheets and he said he would have to charge us. My parents did not stay another night and when they went down to check out, they asked why. What the hell? Are they that stupid?

To begin, I reserved 2 rooms a month in advance to stay in non-smoking rooms. When I arrived, both rooms were smoking. The rooms were filthy, the refrigerator had mold, and there's white substance behind the beds and dust on dresser and headboards. To add, the sink had not even been cleaned, and the hole in the side of the faucet allowed water to spray. The shower plug was not in, and the drain was full of hair. Also, the floors of the room had not been vacuumed. Needless to say, no one took off shoes, and no one used the showers. Further, the freezer had an inch of ice and had not been defrosted. The last straw was mold on the breakfast muffins.

We arrived at the Super 8 Motel in Abilene, TX at 1525 E. Stamford Rd. on Sunday. They charged us for Saturday and Sunday. I told the front desk I needed the room from Sunday to Monday and we would be checking out Tuesday. So, my daughter and I had to check-in to another room. I asked the manager about this and he said very rudely that he could not help me and offered no assistance and rudely told me to go another place. I have always passed Super 8 and the chain up. Now, I know why I will never stay in any of them again - poor customer service and rude management.

When I told the front desk about the room being dirty, he said when I stayed again, I would receive an adjustment to the bill. I will not be staying at a Super 8 again. I have trusted the company to do the right thing, and offer clean rooms, or at least, "I'm sorry," a discount. So when I travel, I will not stay at Super 8 or any of their other chain motels. I feel you cannot be trusted to offer a clean, safe room.

I made a reservation for an overnight stay at Super 8 in Mackinaw City, MI (Bridgeview). Upon check-in, the outside is beautiful; but when you first walk in the door it smells like animal urine. The front desk clerk checked us in and gave us room keys. We went to the room and it was bad. We got a room with a Jacuzzi tub and the bottom of the tub had a sticky substance on it, so we went to the front desk and asked for another room. The clerk took us to another room. We didn't like that one either (dirty) and asked for a refund. She said we couldn't get one and that they have a 3-day cancellation policy. I had made the reservations the night before, so I never had 3 days before arrival. So we ended up staying.

Totally disgusted – I arrived at hotel, checked in. I was advised there were only smoking rooms on the ground floor. I went to dinner and brought back the left-overs. The refrigerator was hot. I called to the front desk. They sent someone. He advised, "It will be fine." I was traveling with a 12-month-old baby and an 8-month pregnant woman. Food was ruined! The A/C did not work properly, only a little hot water in the shower. I will not ever stay at Super 8 again. The corporate office refused to give any room refund.

My friends and I stayed at your Super 8 Motel in North Bay, Ontario last night. The carpets in the hallways and room are filthy. The corners on the floor in the bathroom have not seen a good cleaning in a long time. Beds were comfortable and clean. Certainly, we'll not return to this establishment.

My husband asked for 2 extra pillows. The person at the counter told him, "Yeah, when I get to it.” Also, and most problematic, it was supposed to be a non-smoking room. I was immediately hit with a heavy smell of cigarette smoke. I went to the counter and asked if the room used to be a smoking room. The clerk answered no. I let him know that it is now because there was a heavy cigarette smell. The following is to let you know how bad the odor was. I need to use a CPAP breathing machine to sleep. The next day, when I got home that evening, I turned the CPAP on. Immediately, I smelled a strong odor of cigarette smoke through my hoses. I definitely needed to clean my hoses - twice. The room we used was semi-clean, but not what I would expect from a well-known business such as yours. I will not return to Super 8 again.

Rooms are flop rooms, lack of repair, bad smell, stained curtains - Super 8 at 1800 Harrisburg Pike, Carlisle, PA. I was in Carlisle for the Ford Mustang car show. I made reservations online with Priceline.com. I checked into the room from hell. I was given a key card and I was not able to get in. I went back to the office and told the assistant manager that the key card did not work. The manager told the maid to open the back door to the room. The repairman checked the lock out and found batteries in the lock needed changing.

This is the worst motel I’ve been in. The front desk was very unfriendly. The room was not properly stocked with towels. The shower broke and it took two hours to fix. They wouldn’t change rooms. The room smelled like dead dogs. Everybody here at this motel was very inconsiderate. It is located at 76th Road, Youngstown, Ohio (by the truck-stop). As a truck driver that stays at Super 8 Motels a lot, I wouldn’t recommend this one to anyone.

My husband was staying at the Wickenburg, Arizona Super 8 last week when he was working at a mine in that area. (The company he works for used to have a commercial account with this hotel. But after this, they will no longer be booking rooms for their employees to stay at when they're working up there.) Because of the Arizona heat, he buried his iPod Nano in his clothing in his luggage and left it in his room when he left for work. When he got back, it was gone. Giving the hotel and the employees the benefit of the doubt, he checked everywhere even though he knew he had left it buried in his clothing in his luggage.

Super 8 motel Kingston, Ontario, two-night stay In May 2012 - I'm very angry and dissatisfied overall. The washroom door would not close or lock. Room, lobby and grounds were very dirty. The key to the room would not scan so we had to go to the front desk so they could let us in. Breakfast was supposed to run from 7AM to 10AM, so we were down there at 9AM and there was hardly anything there to eat and they had two tables with six chairs to sit on. They were all taken so we had to bring the coffee and dried up piece of toast back to the room. I complained to the manager and all she had to say was "I'm sorry" and was very rude! We thought we could at least get a discount on the room but she said "No way!"

I called and made my reservations over the phone. I gave a credit card number, but told the clerk not to charge it and I would pay the price when I checked out like you do at all other motels. I was told that would be fine: “No problem.” I arrived and checked in and was then informed that I had to pay all money upfront! I travel all over the eastern seaboard and usually pay somewhere from $85.00 to $125.00 per night! I do shows over the weekend and get paid, so I have plenty of cash to pay a motel’s bill when I check out. Luckily, this time I had enough cash to pay upfront or I would not have had a room.

I made reservations for Super 8 in Rockford, IL for the night of May 26, 2012 through Priceline.com. When we went to check in, I was totally appalled by the condition this hotel was in. It was filthy! There was food on the floor in the lobby, and the hotel was dirty and hot! It was 94 degrees outside and even hotter in the lobby of the hotel due to no air conditioning or it was not on or working! Immediately, I told the receptionist I was not staying there and cancelled my reservation. This was at 3 or 4 in the afternoon that day. The receptionist said that it was dirty because she did not have time to clean from that morning. I asked if I could see my room and she took me to it. It was filthy and hot! No way would I stay in such a place. We ended up staying at the Hilton and had a wonderful stay. Now, I just have to work on getting my money back!

We recently stayed in your hotel in Wichita, KS. I am writing to let you know that the manager, Sondra **, was very helpful and went out of her way to help us. My husband and I own a small business and know how hard it is to hire employees who go the extra mile. We so appreciate the value of good employees. You have a valuable employees striving to help your company.

We had reservations for May 25 at the Super 8 in Longmont, Colorado made through HotelsOne.com. When we finally got there, they gave us rooms 127 and 125. Of course, our room was 125. We went in the room and the first thing I noticed was a bottle of pop almost all drank on top of the TV. I thought that was really gross, but my husband said maybe the maid forgot it. Next, I look under the benches there and there were two suitcase there. Then I looked in the far corner and someone's dirty clothes were there. Needless to say, this already was someone else's room. They moved us to room 107 and there, the bathroom door was off its hinged. My husband tried to fix it. They didn't have any wooden toothpicks so we had to use plastic straws to help hold the screws in the door.

This Super 8 in Sioux City, IA was terrible. It is located on Stone Ave. The room, which we had reservations, was not clean when I first arrived. The desk clerk was very rude and then gave the wrong key to the wrong room. Then Tampax was left in the garbage can when we arrived in the room. The refrigerator did not work. Then toilet paper was not refilled. Then on the third day, we had to call them at 3pm to get our room cleaned (we had left the room at 7 o'clock that morning). I have been staying at the Super 8 in Nebraska, Iowa, and South Dakota. The last two to three years, they have gone downhill. No more Super 8s for us. We will take our business and money elsewhere.

I made a reservation for June (two days for three rooms). I was given a confirmation number. Before I could ask for them to email me my confirmation number, she placed me to someone who tried to sell me a great deal for their hotel. I kept telling them no. The next day, no email confirmation was sent to me. Again, I called them and was told by the male on the other end that he was sorry and that he had given them by email. Once again, no email was sent. Again, I called and was told the same story - that my name wasn't spelled right on the email. I told the person that was the 3rd time I had heard that excuse. I was told he would email me the confirmation number. Now, two weeks later, there’s still no confirmation number that was sent. After reading all the complaints, maybe I should now worry. I never have had this probably with any other hotel. Within 12 hours, I have always had an email confirming my number. I would not stay there if I had a choice going to Kansas for a wedding. Now, I believe I need to get different rooms in the town that is 20 miles away.

Well, I was a housekeeper for this motel and let me tell you the whole staff has no moral values and they're wrong for what they have done to me. I was accused of taking out of a room that for one wasn't even a room I had cleaned. Then I was told I was on camera doing this theft which was also incorrect. So in the state of Utah, I was to receive check within 24 hours now.

Our stay at Super 8 in Deer Park, TX - I had prepaid a king room using Priceline. When we arrived, we were told there were only double left. The trip was long and we crashed. Then at 9:30 the next morning, I heard the door open. It was the maid wanting to clean my room! I told her we would not be checking out until heck out time at 11am. Every 20 or so minutes, this same maid would open my door.

We checked into Super 8 in Shelton, WA on May 19, 2012. We got into the room and found it to be a smoker's room. We went down and asked to be moved to another room, but they were booked up. The girl called the owner, who then asked to speak to me and started yelling at me that she had asked me if it was okay that it was a smoking room when I had paid for the room, but had not checked the room because I had a memorial service to go to. The desk clerk did try to move us and there are no other hotels in the area. So I asked that the bedding be changed out and she did and gave us air freshener. It helped a little with the window open. I then pointed out the ashes on the floor that had not gotten cleaned up from the guest before us.

I started working at Super 8 Motel and I just worked there for 12 days and I started 04/12/2012. I was off for three days because I had muscle spasm and gave them a doctor statement two times and between those two times I had been calling them every day to see, "Do I have to come in?" and every time I call, they say, "No, you do not have to come in." So today, 5/20/2012, I called in. Then the girl at the front desk told me that the supervisor told her that we do not have to call in anymore and then I asked her, "Well, how would I know if I have to work?" And she said, "Girl, I really do not know; I am just doing my job." So I said, "Okay," but I have been told by the supervisor out of her own mouth that is what she does when she does not want anyone to work there.

Okay, that's it. I have given Super 8 three chances. I checked in last Thursday for a 4-night stay. I was in the room for 5 minutes when I heard banging on the door. I opened it and was accosted by a man who wanted to know if I had another person in the room with me. "No, I did not," I told him. He left. I got locked out on Saturday night and when I inquired, I was asked if I have 2 dogs in the room and was advised that I was supposed to be there only for 3 nights. I said, "No, I did not have 2 dogs and I checked in for 4 nights."

I just spoke with Bridgette in the local Public Health office in Rawlins. She said that I needed to share the following information with you. On May 10, 2012, my wife and I stayed at the Super 8 Motel, 2338 Wagon Circle Rd., Rawlins, WY 82301. The next day, my back was completely covered in bed bug bites; and it still is. My wife slept in a night gown, so we supposed this protected her somewhat. This place must be shut down. It was absolutely filthy, so we are not surprised one bit. Please don't let this happen to future innocent guests. We felt this needed to be brought to the attention of the Health Department. Thank you.

There was no refund on pre-paid cancellation of reservation. I didn't realize that I should have read the cancellation policy, but my confirmation printout said at the bottom of the page, "No refund if cancellation is too close to check in.” I gave them a 15-day notification. I book all over the country and this has never happened in 40 years of travel. I would never recommend Super 8. This reservation was for Super 8 in Black Mt., NC.

I recently had to quit my job of one year at the Super 8 in Taylor because of bed bug infestation and the mistreatment of guests and employees alike. When I started in April of 2011, there were only about 3 or 4 rooms with bed bugs, because the rooms were not properly treated. As of this May 2012, there are 20 rooms known to have bed bugs. I recently discovered that I had brought bed bugs home with me during a period that management had me putting infested rooms back together to rent out during the weekend and stripping them back down to put out of order for the week. When a guest would complain about getting bit by bugs, management would then tell the guest that they must have brought the bugs to the hotel. Any complaint the guest has would be blamed on the guest so they wouldn't have to take responsibility for the problems with the hotel. If an employee had an issue, the managers would tell the employee to ignore it or blame them. If an employee asked for a raise, management would blame them for any issues with the hotel and say they weren't properly doing their job so therefore they do not deserve a raise.

My boyfriend and I stopped in Junction City, Kansas for the night. We found the Super 8 Motel and decided to stay. The desk person took a copy of my credit card and my driver’s license, and refused to shred the copy of my credit card or even return it to me upon checking out. During the middle of the night, people were running all around the parking lot. The lady in the next room sounded like she was with a "customer" and screaming at the top of her lungs for quite a while.

On May 12 & 13, we stayed in room 204 at your Super 8 Motel in Beckley, WV. We have stayed at numerous Super 8 Motels across the country and have been relatively satisfied, at least we have never filed a complaint, but this time I just, in all good conscious, could not report this location. This was the worst motel stay ever, and that says a lot as we're retired and travel extensively.

In February 2012, I reserved a room for two for 5/4 - 5/6. I was given a confirmation no. of ** and a price of $79.95 for Friday and $99.95 Saturday. Making the reservation was somewhat unusual. First, I called directly to Super 8 in New Paltz. I was told to go through a website to reserve, but found the website uncertain, so I called back and finally a reservation was made (reluctantly) with a discount for AARP. I arrived at the hotel and my reservation could not be found and the price was then $99.99 for Friday and $139 for Saturday and was told there was no discount for AARP. However, my son had made his reservation three weeks prior and was given an AARP discount. Sadly, my reservation was not confirmed by email, as was my son's.

I worked at the Super 8 motel in Taylor, MI with managers ** and **. I just had to quit my job because they had 20 rooms that had bed bugs and every day there are customers complaining that they had bed bugs in their room. They do not treat the room the way they should, so they are not going away when they spray that room. There’s a new room every day with bed bugs. It’s really bad. Thanks.

We booked a room through Priceline at the Super 8 in Naples, FL for February 1 and 2 of 2012. We got there, checked in, and found the room crawling with roaches. In addition, the photos of the Super 8 on Super 8's own website totally misrepresent the way that hotel really looks. We declined to stay there and asked for a refund. They said they couldn't refund my money because it was booked through Priceline. We went across the street and stayed at the Comfort Inn. We tried to deal with Priceline and got nowhere, so we went to Discover Card and asked them to hold payment to Priceline while they investigate. Discover got nowhere with Priceline or Super 8, but they agreed with me and they gave me a refund. The result is a warning to you - don't book through Priceline, don't stay at Super 8, and Discover Card was great! And, by the way, we stayed at 5 different Comfort Inns on our trip and were happy with them every time.

Upon staying here last night, 5/10/2012, in Brockton, MA, we were misled about the room we were receiving. The night worker said they had available jacuzzi suites and king sized beds/smoking and nonsmoking. Well we wanted just a plain smoking room and he said they had it. The price seemed high but it was late. I realized it was a jacuzzi room later on and tried to explain to him we didn't want it, that he misled us into getting it but he said it was all he had left. Ugh. So then we tried sleeping and the neighbors beside us were thumping on the wall, making noise, going in and out of their room, slamming their door and being loud waking us up.

This motel used to be the Baymont Inn, now has been changed to the Super 8 Motel. The Owners are running their businesses not by code and not by guidelines. The rooms are not clean, the beds have bedbugs, the rooms have mold in them and most of the things do not work and are falling about around the motel and in the rooms, plug outlets are not working. There are rooms where the tub is falling off the wall. There rooms are not cleaned, different things like trash and people’s dirty clothes are left in the room. The housekeeping does not clean the rooms properly. They do not have the proper cleaning supplies. They do not change the sheets or ever wash the blankets.

I made a reservation approx. 6 weeks before my arrival and stipulated I desired a room not on the lobby floor. When I arrived, I was told by a very apathetic front-desk person that the second floor was "all booked up" and I would have to take a room on the lobby floor. The entire lobby area smelled from chlorine and the pool was closed, and I was never told ahead of time and the site did not mention it either. I had checked online the day before my arrival to ensure my reservation. The Super 8 site said "no reservations found." When I called, however, the reservation was confirmed; the site is not working appropriately. When I reiterated this to the person at the desk, she was totally uncaring and in fact, was reading a paper and commenting on how 'this makes no sense' and barely acknowledged me. The whole experience was negative and I would not stay at a Super 8 again. I intend to contact the BBB and fully expect some monetary compensation.

We arrived in Nashville exhausted and looking forward to hitting the pool and spa to loosen up and relax. We booked our lodging with these specifics in mind. If they weren't important to us, we would have selected a less expensive listing online. We had the room for four nights and were unable to get the use of the pool as it was an indoor, totally unheated cold pool. We would have had to add hot water to the spa to get it warm enough to qualify as a comfortable bathtub.

There are two things that happened during our stay of 3 days in the Super 8 Hotel in St-Jerome, Quebec, Canada. The room was in my spouse’s name, Luc **.

When we checked into the Motel 8 on April 11, 2012, we had just driven 600 miles because we were headed to the east coast for my brother's memorial. The room had never been cleaned. There was grime on the AC and light switch, there were receipts on the desk left from the other person who was last there, there was soap left in the dish (obviously used), towels left on the floor and a work shirt left on the right side of the bed on the floor which appeared to have not been taken off by unbuttoning it, but pulled over their head. The name Jason was on the shirt. I complained the next morning, April 12, 2012 upon checking out and was told someone would get back to me when we got home. No one did.

I stayed in Mooresville, NC at a Super 8, not knowing you cannot have dogs in your rooms. I was caught the next morning, and I was yelled at and fined $250.00. The terrorist running the motel treated me like a criminal. He even had me crying, and his wife stood in the background and had a smile in her face. I will never stay at another Super 8, even if I don't have my dog. It was a horrible experience. I am a senior citizen and they took half of my social security money.

My husband and I stayed at the Super 8 Motel in Nashville Whites Creek. The room was terrible. I still shudder when I think of it. The blankets on the beds looked like someone changed car oil with it. The linoleum was yellowed (I know it did not start out like that) and peeling. The corner of the floor was dirty, the bathtub looked like it hasn't been cleaned since the last 10 people took baths. If we weren't so tired from traveling 13 hours, we would have gone somewhere else.

To my family members in Perryville and to families or organizations in Perryville who might have visitors coming to town. If your visitors require a motel, please do not refer them to the Super 8 Motel. The following tale of our unfortunate experience will explain why I ask that.

I had a week long stay. I reported problems with room (i.e. toilet loose and water started coming out from under it; air conditioner cover of unit falling off the wall) and also signed up when checking in for room cleaning. They cleaned the room from top to bottom and changed sheets. My wife marked sheets and I had set on my bed and ate some cashews found a piece of a cashew inside the sheets after one of the days we had requested a sheet change. When checking out, we reported the matter. I did expect at least an apology - maybe when pigs fly... Response was you're supposed to put a card on each bed I guess to request a change. Okay, why have a sheet to sign on days of requested room service when you check in or are you supposed to put a card on the sign in sheet when you check in as well? The big kicker other than not getting at least an apology was the manager didn't have the common courtesy to even come out of the office.

A recent stay at the Houston Brookhollow location had me telling everyone to avoid the company in general. The manager promptly said we stole a room clock and began to charge us additional fees on my credit card. It now appears that after some research the maid took the clock and made a preemptive strike claiming I stole the clock. The charge didn't even reflect the price of an average room clock, which made the matter even more fishy. I highly suggest that everyone avoid Super 8 properties to avoid being accused of theft.

I submitted an email to Super 8 and Consumer Affairs on February 24, 2012 but received no response. I am seeking my money back for the unfortunate experience and to notify Consumer Affairs of the bug issue at this hotel.

** is the confirmation number for my stay on 8/22 - 8/26/12. The hotel manager took it upon himself to cancel my reservation and send me an email saying that I did. I have called and left a message for him to return a call 2 days ago for rationale of why he did this. So far nothing, they won't return emails either. I feel this is fraud. I have confirmation # and they can just cancel it at free will. I want an explanation how this can be done. I had it reserved with a valid credit card also.

On Tuesday, 4-3-2012 at Super 8 Kinder LA (Rm 115), check-in desk clerk could not process us. Room 115 was dirty. Carpet has a big hole in it at bathroom entrance. There are also many dirty spots on carpet. None of desk lamps worked. There's a musty smell in the room. Toilet seat is 2 inches too small. There are many bugs in and around the room. Both ice machines are out of order. On check out, I received a bill for someone else. Room was generally dirty. I will not stay there again when visiting casino. I suggest demolition of building.

I stay at the Super 8 in Gardener, KS. Motels should make smoking rooms available on ground floor. My husband is always in a chair and sometimes I am too. One end of the hallways could be designated smoking rooms for people who can't do stairs or put an elevated in.

I got checked in late and got up early to take a shower but there’s no hot water! Other rooms are with same problems. After having to clean the toilet, water went up in the middle of the night. The front desk clerk was informed. She said we would have to talk to Danny and Nimi. I am now waiting for a return call. In my personal opinion, in a problem like this, the manager should be called or be available to talk to. I am from SC and travel for my job. I am not sure I will be staying at Super 8 again. At least 7 people I know of are very unhappy.

We were traveling from Texas to Kansas and stopped for the night at the Super 8 in Gainesville, TX. Had it been daylight, we probably would not have stopped. The room smelled dirty and the carpet was dirty. Sheets seemed to be clean. Pillows were stained. I pulled down sheets, etc., and the bed seemed to be clean. However, there were all kinds of dirt and dust behind the head of the bed. I removed bedspread and blanket and slept towards the bottom of the bed in order to keep my face away from this. The bathroom looked clean, but I did not use the tub or shower. My back itched until I arrived home and took a shower. I immediately removed and washed all clothing, etc., from luggage and am praying I didn't bring home bedbugs or some other varmints. This had to be one of the worse experiences I have encountered with a motel. We did not pursue a refund or complain. We just wanted to get the heck out of there as soon as we could! We had driven by a Motel 6 that was probably cleaner than this mess.

I have a video of an electrical safety danger! A switch on a lamp is worn out and would not come on unless you work with it and (by chance) get it into the right position! The toilet was dirty with mold rings! There was an electrical outlet plug-in face plate cover missing and wires were easily touchable!

We arrived in Lexington, Virginia and entered the Super 8 Motel at 1139 N Lee Highway. The manager is **. No one was at the desk. After a few minutes, a lady came downstairs. She was not friendly. We asked for a non-smoking room. The halls reeked of smoke and the room was filthy! I actually choked walking down the hall for ice. When we checked out, the food area was so dirty that we decided not to eat there. There were no other guests in there either! I am fully disappointed and will not stay at a Super 8 again unless there can be something done to change my mind. Thank you for your time.

Last evening, March 19, 2012, we stayed at the Super 8 in Marshall, MO. We left at 8:00 am. About 9:00 am, we received a call telling us linen from our room was missing. We assured them we had not taken any linen from them and there must be a mistake. Because they "couldn't" account for the missing linen, they conveniently added $20.00 to our bill. I guess that's one way to make money. $20.00 doesn't "make or break" most people, but it's the principle behind this unfortunate event that troubles me. It makes me wonder how many people they have done this to. I thought I would warn the next person.

We recently stayed in the Super 8 in Saint Paul, Minnesota. To be honest, I have absolutely no problem with people living in hotels. Each person is there for their own reasons. But I can tell you right now, I 100% do not feel comfortable walking outside in the evening to smoke a cigarette and come face to face with multiple drug dealers. I also do not like walking out in the morning to leave for the day and get slapped in the face by the smell of pot! Hallways were filthy and room service never once came to our end of the hall. As for other minor things, I went to take a shower in the morning and turned on the fan. Well just as I am getting in the shower, something hit me in the head. As I looked down, there was a cigarette in the shower and no, it wasn't mine. I respect the rules. If there is no smoking, I will take it somewhere else. I am very very displeased. I will not spend any more of my hard-earned money there ever again. I would much rather pay more money for a place I feel comfortable and I know I won't walk in on something and get myself hurt.

My husband and I were on our way to Florida. We stopped in Brunswick, GA at a Super 8 motel. When we pulled into the parking lot, it smelled like sewage outside. We received a room and when we walked in, the bottom of the dresser was broken off, the floor had not been vacuumed in a while, the sink in the bathroom had some type of human waste in it, the toilet tank had a large chip out of the back of it and the toilet would not stop running. We pulled the bedspread down and there was a burn hole and a large stain. The sheets appeared not to have been changed. I wanted to leave but my husband was too tired to go somewhere else. I felt sick and couldn't sleep it was so disgusting. If the health department had seen that room, it surely would have been taken out of service. We complained in the morning and were told to report it to corporate headquarters. He said it is hard to find good help and there was nothing he could do. He didn't even offer to give us our money back. Very, very bad experience.

I had two daughters stay in Super 8 in Farmington, MO in February. Both had very bad experiences and contacted you. One of them is suppose to get $35 refund, the other spent $150. As I was told, she lied even after taking pictures. We spent between $800 and $1000 a year on your motels. I used to work in Super 8 in Mound City, MO and we used to have to keep it spotless. All my family which is huge have tried to stay at Super 8 and unless this is resolved, we will not anymore. My daughters names are Candace ** and second complaint from Hope **. I would appreciate a reply because I enjoyed staying at Super 8.

Bed bugs at Super 8 in Morrilton, AR. I woke up at 3 am on 02/21/12 with bedbugs all over my pillows and sheets and some were on me.

We checked in 3/2 at the Super 8, Boonville, Missouri, we paid $100.54 cash. Within half an hour of our visit, the desk clerk knocked on the door, complaining we were being too loud. We told her it was a bunch of people, running up and down the hall. She then rudely questioned our friends who came to pick us up for dinner, if they were spending the night, we said no. As we were leaving the property, she started screaming, ranting and raving to our friend because apparently, she had an issue with his brother. Less than a mile down the road, we were being pulled over by the local police and were told to come to the police station because she filed assault charges against our friend.

I was staying at the Super 8 on Sugar Creek Rd., just off I-85 in Charlotte, NC. I was about to retire in room 138 and was in the bathroom when I was covered in drainage water which appeared to be coming from the 2nd floor room above my room. I contacted the front desk who sent maintenance who verified that water was draining from the 2nd floor above.

My mother is 66 years old and is on oxygen. I requested the handicap room and the owner’s wife argued with me asking me, “She can walk, can’t she? I’m saving it for handicap people.” My mother has handicap parking and doesn't get around well and this lady treated me so bad over giving me what is apparently the only handicap room on a complex for my elderly mother that I am taking care of. Housekeeping will not clean our room and refuse to lend me vacuum to do it myself. I am here because I got laid off and lost our home. I am currently looking for another home and needed to stay here just for a little bit. But in turn get treated so poorly because I am down on my luck as a single mom of 2 and taking care of my elderly mother as well. I will pray for these people because only God can handle people that behave this way.

Me and my family had to go down to Florida to see a family member who is not doing too good. We stayed at the Super 8 in Boynton Beach, Florida. It was the worst hotel ever. We booked it online for 3 days. We ended up getting down to Florida 1 day early. It didn't look bad at all.. at first. I went to the front desk and asked the guy if we would be able to stay the extra night. We were so tired. We just drove form upstate New York, with 2 kids; one is 7 years old and the other just under 2. We just really wanted to go to sleep. He said not a problem.

I checked into the Super 8 motel in Jonesboro, AR on 2/11/12 and checked out about 8:30 a.m. on 2/13/12. I paid my bill of $170.22. On my debit card statement, there is a pending charge for $68.08. I have talked to Sherry at Super 8 and she said they could not find anything and there was nothing she could do. I need a credit issued for this $68.08 as soon as possible. I have stayed at many Super 8 motels over the years and have never had a problem. I will be back in Jonesboro sometime in the next couple of months and unless this is resolved I will not be staying at the Super 8. Thank you for your assistance.

I have stayed at Super 8 Hotels many times throughout the United States and always have had a nice stay without any problems. As a matter of fact, I look for Super 8 Hotels because I know that they are reputable and clean rooms that I can trust, however, I recently stayed at a hotel in Port Wentworth Georgia, at first the motel seemed okay, not great but okay to stay the night. The office area and breakfast area looks really nicely taken care of but the rooms are not as well taken care of.

My wife and I stayed at the Super 8 in Chillicothe, IL on Feb. 18, 19 and 20 and checked out early on the morning of Feb. 21, 2012. The last morning we were in the hotel, we found bed bugs on the headboard and under the mattress. Now we are back home and are washing/disinfecting all of our clothing, luggage and everything else we had in the room. Had I known the hotel was infected with bed bugs, we would have never stayed there! I would like a refund of the money we spent at this hotel for all of the inconvenience and work we must now do to try to keep bedbugs from infecting our house.

I stayed at Super 8 Florence, KY on 12/29/11, room 207. The room appeared clean, but I later saw an empty pop can under the TV stand, and cigarette butt on the floor, between the bed and the nightstand. It was supposed to be a "non-smoking room". There were no towels in the bathroom. I had to go to the front desk twice, to request them for our room. On the 2nd request, they gave us towels, but they were not fluffy towels, but those that are with very thin quality, and looks well used (if at home, they would have been thrown away!). The bed was not comfortable. We had traveled about 600 miles that day, and just wanted to have a good night's rest. Unfortunately, because of our room's condition, uncomfortable bed, we did not sleep, and had a terrible stay. It seemed as if it was under new management, and no one knew what they were doing.

I spoke to Ashley at corporate office at 11:58 AM on Feb. 1st, about a very bad experience we had while staying at Super 8 hotel in Daytona Beach on January 27th. We checked out on January 28th. Ashley mentioned that we would have a resolution to the problem by February 7th and probably before. She gave me the case # **, address is at Super 8 Daytona Beach, 2992 West International Speedway Blvd., Daytona Beach 32124, person on duty at checkout was Kelly.

I checked in and the air was horrible. It smells like smoking and weed together. This was the entire hotel. The parking lot was empty and Jessee and the manager Time refused to change upstairs or any other rooms. They stated they were completely booked out. Horrible services. The bad thing is I'm asthmatic and had a bad time breathing. It's bad service.

I was told by a local resident of Waynesburg PA that the Super 8 there has allowed dogs there for shows. I attempted to book a room and was told they do not allow dogs. Denied allowing dogs for shows and was also told the manager was not in and no one was covering for him/her. I called the corporate # from the internet explained to her my complaint. She called the hotel and explained to me she talked directly to the manager, who was in, and they flat out do not allow dogs. I am beyond mad right now. MB-F has been contacted to let them know the service I received and requested this hotel be removed from their premium list and no longer recommend this hotel for dog shows. Poor, poor, poor customer service!

I booked a room for a week (01/28/2012 thru 02/04/2012) and was woken up by the manager at Super 8 West Fargo, 825 East Main Ave, West Fargo North Dakota, 58078. He was knocking on my door. He found his room service woman hiding in my bathroom, intoxicated. I was asleep and had no knowledge of her even being in my room, unauthorized.

We arrived at 10pm on January 19th, 2012. We came to San Antonio to attend an air force graduation. When we first got into the room, we noticed that both of the bedspreads were torn badly. However, we were able to dismiss that because we were so tired. My son & I bought a coke to drink w/ice from the machine when we reached for the cups in our room provided by the Hotel, the bottoms were covered in dead bugs, all 3 cups. That is absolutely disgusting. My husband took the cups to lobby to show the lobby clerk, the girl behind the desk gave us new cups. Then she proceeded to lie back down on the couch as if nothing happened. We were not at all happy with the fact that dead bugs were in the cups.

We arrived early 12/27/11 4am. Checked in and found the room filthy. Hair in the bathroom. Beds possibly not changed from the night before. We stayed only 4 hours to sleep and were unable to get a receipt. The person on duty was doing audit. We had to call the facility once we got home to South Dakota and ask for receipt.

On January 19, 2012 I booked a room with the Super 8 Motel in San Antonio, Texas. We were in town to attend a graduation at the air force base the next morning. We arrived around 10 pm. When we entered the room the first thing we noticed was torn bedspreads. Because we were tired, we dismissed that situation. My son and I decided that we wanted a Coke from the machine with ice. We bought our Cokes, went back to the room and reached for the cups. The bottom was covered with dead bugs, all three of them.

On 12/26/2011, I rented a room. It was nasty, it smelled real bad, and looked as if the sheets weren't changed in the morning. There is water all over the floor. There was no food ore coffee in the coffee room. There was an old person at the desk who acted like he didn't care. It seemed like everything in the room needed to be washed because it smelled. I got no rest and had to wash all my clothes. I went to a gas station for coffee. I am not happy with stay at all. I hope someone looks in on this.

I was told to give my ID as a visitor to Motel 8 in Cortaro, Arizona. I was okay with this then she said that there is a $20 fee if you're visiting over an hour. Okay, so my friend paid the extra $20. Then when I was leaving, the manager screamed at me and said you have a dog in my motel. I replied that I'm disabled and that she is federally licensed service animal. Then another man said "okay, let's see your service animal license" which I replied "okay, I'll have to get in front of everyone in the hallway". Then he said "would you like me to call the police?". I said yes and then he said just leave the property and never come back. I'm disabled, my dog performs task for me and she is alert. As far as state license, she has one but I really don't need to show him my paperwork or being treated in a rude manner. I was in room 229 at 12/27/2011.

After only 4 hours of checking in, we were awaken to find bed bugs crawling on our pillows. We left immediately, and told the front desk, and asked for a refund. They could not, and said that the manager would call me. I had to call back 5 times, to finally talk to the property manager, and he said he did not see any bugs, and would not refund my money. I contacted the Franklin Co, Ohio Department of Health, and filed a complaint against the Super 8 hotel, located at ** Grove City, OH. The room number was 144. Do not stay there.

I started working at Super 8 Hotel Fort Saskatchewan, Alberta on November 18th/2011. At the Interview, I was told I would be working two weekends on, one weekend off with one day off during the week for personal business. On my second day of working there, I overheard the lead woman of housekeeping (my boss) wagering actual money with other employees at the front desk on how long I would last; stating that I was complaining and couldn't do my Job. On the third day there, I was still getting the hang of things but found it hard to complete my work with lead of housekeeping in my rooms over my shoulder every five minutes. I would make a bed, to have her unmake it; just to make it again the exact way I had completed it before.

After midnight, on the morning of November 13, my emotionally exhausted wife arrived at the Super 8 Hotel in Houston expecting a simple non-smoking room according to reservations I personally made the day before. The airline lost her luggage. Sleep was the only thing on her mind. Unfortunately, the room was a very far cry from what was reserved over the phone. My wife, who is small in stature, was horrified to discover that the room was designed specifically for the physically-challenged. There was absolutely no agreement of that type of room during my phone call with a young lady the day before.

We went to Super 8 at Kutztown, PA. I found dirty & torn sheets, and blood stained pillows. Put up with some mold in bathroom, but I would not sleep in those awful beds. My family and I checked out at 11:00 PM & drove 1.5 hours home instead of staying in the filthy room.

I called the Walterboro, SC Super 8 Motel on 21 Nov '11 to make a one-day reservation. I found this motel on the internet. The picture of the motel looked pleasant enough and they are pet friendly. The motel receptionist took my personal information along with my credit card number. I assumed that she needed the information to hold the room. I picked this hotel because it was half way from Central Florida and Hampton Roads Virginia, and I was traveling with my 2 dogs.

I made a room reservation on phone for smoking room. The customer service told me that they only had one left when got there. They put me in non-smoking room. I walk down and complained but they said there is nothing they could do so I went back to the room and said this to the crew, “I’m here to relax which means I will set in a room and smoke”. When done, I told them that I want my money back and I'm going else where.

Approximately 15 minutes ago, I called your hotel for information purposes. I spoke with a foreign lady. I asked her for a web site that contained customer reviews on that hotel. She wanted to know why I wanted this information. When it was explained why I wanted it, she informed that I didn't need it and then hung. I called her back and asked to speak with the daytime supervisor, she informed that she was the supervisor and did not have time for my **! When she was question on what she had just said, she repeat that she did not have time for my ** and hung up.

I stayed at Super 8 on 4250 Koval Lane and got a dirty room. They are very unfriendly and they don't care if you lost any items. They are so busy with guest that they don't have time to clean rooms thoroughly and they don't care if they are clean or not. I had a bathroom with mildew and black dirt in tub, walls. Furniture was dirty and you can make the towels pretty all you want but that don't help. They don't even wash the shower curtains. I also lost a pair of prescription glasses that they didn't feel like looking for. I won't stay there again and I even got a discount because I am an employee of Super 8.

My laptop computer was ruined, when the ice bucket furnished in the room leaked water onto the table,where my laptop sat on overnight. This was the super 8 in Sikeston, MO. I was told by the manager that they would not accept responsibility, and if I wanted to pursue compensation, I would have to hire an attorney.

We stayed at the Vacaville CA Super 8 on 10-21-11, and we didn’t discover we left behind our camera till we got home-400 miles away. I called the motel and while Brian seemed to care, there was no assurance he could go the extra mile for us to even look for it. That’s our whole San Francisco vacation! No photos of Fisherman's Wharf, or Lombard St. Please, Brian, can we just have the chip? You can keep the camera. Memories are forever!

The apparent manager was extremely rude and negative with every dealing. The rooms were barely cleaned, including a huge toenail in the middle of the floor. Stains on the sheets. Hallways looked like they hadn't been vacuumed in months and the doors appeared to have never been cleaned. It was a very negative experience and we were trapped because an Art Fair in the town Red Wing, Minnesota had the motels full. We don't mind old hotels, but no excuse for such rudeness and filth. We paid $217.54 for two rooms for 2 nights and feel robbed. At least, the price should have reflected the poor accommodations.

We stayed at a Super 8 in Bettendorf, Iowa. The place was filthy and filled with bed bugs. I have never been in a hotel that was that filthy. I will never stay in a Super 8 again. It is worth the extra $30.00 to stay somewhere clean. My husband killed the bugs and found they had already bitten us (blood spurted out). This place should be condemned. I don’t even want to give them 1 star.

The manager at Blanding Super 8 Hotel was rude and treated her employee like crap. She is a racist. Her name is Jay. The room has bed bugs in them.

Well, I tried to canceled my reservation for the week of Oct 10 and tried to change to another date. They won't do it. It's in Mooresville, NC. The number is 704-662-6188. We just can't make them and I am really disappointed in it. I hope you can help me.

My fiance' and I checked in at the Super 8 Motel in Waukegan, Illinois. For one night, we stayed there to be close to the Gurnee Mills Mall. We will never stay there again! There were stains on the sheets and the bathroom sink! The water would not drain. The front desk service was terrible.

We stayed at the Super 8 in Moses Lake, WA and it was the worst experience ever. The first room I was given had urine and pubic hair all over the toilet. There were also hairs in the shower. It looked like someone had shaved at the sink and it was never cleaned up. There were long hairs and what appeared to be pubic hair on the bathroom floor, and the room was not vacuumed. I was given keys to 2 other rooms and both were dirty as well. One had feces on the toilet and hair all over the sink and shower. The other had not been vacuumed and had a dirty hairy sink and shower as well and make up all over the bathroom counter.

I am very upset because they have no senior citizens discount, and we stayed there for 3 nights from September 12, and left September 15, 2011. I asked for my 20% discount and I was told by a man and a woman (looks like Arabians) that I can't get a discount. My mother is 61 years old and was with me, and did not have any discount and no 20 % discount that I was suppose to receive. This room cost me $194.80 for 3 days, and there are better and more reasonable motels right at this exit. Please call me and make this right.

On August 21-23, 2011, we were lied to and charged after a staff said we could check-in a day later. We found out a man named Karol Janiga and his family owns this dishonest hotel. We are telling everyone that we know to not support this chain. We had booked online, as we had many times before with other hotels. Although there is a statement on some sites saying "no cancellations", most establishments allow for switching arrival times as long as you call within 24 hours notice or when calling they clearly state it at that time on the phone with the customer agent inquiring. We made the same request at other hotels booked online without incidents. We did this at Greely, and clearly spoke to a woman over the phone who agreed to a later check-in date. The problem was not the clause online, but the phone call conversation from the woman, who after our appropriate inquiry clearly stated we could switch check-in dates. She then lied to that fact upon our arrival. Sadly, it became her word against our own.

Motel room was dirty and outrageous price for the quality of room. I had been on road many hours and this area was the only place rooms are available. Now we know why. It's too dirty to even eat the breakfast provided. We left early the next morning. Travelers should be warned of such sites as this and others in the area.

The first room we were assigned had beds so bad they were sunken in the middle. We were given a 1-bedroom suite as compensation. The beds were not much better and the third person in our party slept on the pull-out couch. You could feel the springs right through the mattress. The light bulb in the shower did not work so we found an extra bulb in a lamp and replaced it ourselves. The write-up in the binder said the rooms were newly renovated and if they were, they need to be redone. The binder also said the pool was heated, which was not true. As well, the binder stated the continental breakfast had fresh Belgian waffles. These were non-existent. Several things ran out at breakfast and there was no one around, so we had to get the supplies ourselves. In our room, the TV was ready to fall off the wall. The halls were smelly and very hot. We did find that the maid for our room, was very helpful and did what she could to make our stay more bearable. Because we booked through Expedia, we were not able to cancel our reservation and go elsewhere. That was my last and only time at the Super 8 motel in Cambridge.

We made reservations online at this motel for three nights, and our plans changed. I got the senior discount, which I had been doing this whole vacation from Californa. We only wanted to stay one night, but they had already charged us for three nights. They would not refund the other two nights, not even for one night would they give a refund. We could leave, but we would not be getting any money refunded! The motel wasn't even that nice. The beds were hard. The pillows were lumpy, and the towels were stained they looked dirty! I will not be staying at anymore Super 8 Hotels!

A non-smoking room was reserved but when the family checked in, the room given to them was thick with smoke. Because they have an infant with them, the family could not use the room. They asked for another room but the only room available was a room with a king bed that has a pull-out single sofa. A roll-away bed was also brought. However, when they were trying to pull the roll-away out, they noticed that it was broken. The hotel staff was rude the entire time. The service and the attitude was very unprofessional and out of line.

While staying at the Super 8, we had a late check-in (3AM). The customer service representative checked us in before we arrived, not reading the notes stating that we were a late check-in. The representative was inexperienced and acknowledgeable about his responsibilities asking the same question three times. Later in the room, we had multiple bug bites on my legs. By 9AM, we talked to the manager at the front desk and was recommended to call 80080008000, which is a customer server due to the front desk not knowing what to do. I was on hold during this phone call for over 30 minutes to fill out a complaint. After check out, we received a $1 discount for our troubles. Once Super 8 called back the following day, the manager Mr. Sunny ** called my wife a liar about all the issues and refused our service.

My daughter, a two year old toddler, fell on the edge of the bed. It caused a cut measuring 2 inches and a half. The bed was positioned the wrong way, with the back side to the front exposing sharp edges on each side. The second bed in the room had plastic little covers to protect edges, but not that one.

We were driving through from Oregon to Wisconsin when a storm was predicted for the area we intended to stay and decided to stop early. We phone 5 hours ahead and reserved a room for the night. I also informed the gal that I had a coupon for the room from the hotel/lodging guide. She said, to be sure, to present it at check-in. We arrived, I handed the man (the woman had apparently gone home by then) the coupon and he handed it back and said he couldn't possibly honor the coupon because the hotel was full.

I arrived at check in at 3 as I had an appointment in Sedalia at 4:15. Upon arrival, the lobby had been totally ripped apart--insulation hanging, carpet missing in spots--it was disgusting. This is where the continental breakfast was to be.

Room was not satisfactory. Electrical outlets hanging from walls and one was not even in wall but on floor. Hole in bathroom area wall and stuffed with toilet paper. Sofa bed was not usable since mattress was worn so bad you could feel springs. We asked for roll away and was told they had no more and we told them we would have to find another place to stay. My hisband has sleep apnea and needs recliner or chair to sleep in. After 5 minuts they called back to advise that they had found a bed for us to use. The next morning we checked out and found another motel for the rest of our stay. I would not recommend this motel to anyone and something needs to be done about the situation as it is a fire hazard waiting to happen. I can't believe that Super 8 would allow something like that to happen in their motels.

First, I want to say that I love Super Eight motels. I stay in them whenever I travel, which I must say is not much. But I had taken my daughter to the Salina Zoo on July 23, 2011 and we stayed in the hotel on I-70. I am a government employee and so I know that we can get a discount. I was not expecting to get a call two weeks later that I was charged wrong.

I sat down on the bed when we got to room, so that I could take my shoes off. The bed sounded like it had plastic under the comforter; very noisy. Knowing that I would not be able to sleep on a bed like that, I pulled back the comforter and sheets to find that the plastic was still on the mattress. I assumed that it was a brand new mattress, and the maid forgot to remove the plastic. My husband and I then removed the plastic; I folded it up, and set it under the desk. Being hot and tired from traveling and working, my husband then plopped down on the bed face first and immediately jumped back off of it. The bed was absolutely soaking wet with urine. The smell was awful, and the experience was horrible.

We made reservation using expedia.com all over the site it stated that the reservation could be refunded if something happened and you were not able to keep the reservation. July 4 our house was struck by lightning, I started then trying to get a refund. I called expedia and the hotel. The hotel only had to agree with expedia to allow the refund and they refused. We decided to keep the reservation and take the trip as we needed a rest. We got to the hotel on Thursday July 14, 2011 around 12:30pm, we checked in and were advised that the room might not be ready ok so we had lunch. I reserved a non-smoking room because my daughter has asthma, I was told at check-in that there are no non-smoking rooms available. We went in the room and it smelled of strong smoke mixed with heavy deodorizer.

owner of that motel hire people and as soon she find people they take less money she fire the original people work there and when she hire people she say all the tip comes from the room is yours

I reserved and confirmed in early April 2011, 5 rooms for a Square Dance festival in Elk City for July 8 -9. This was to be the "callers" hotel as well. When we (5 couples) arrived on July 8 there was only one room available for our group...even though the other 4 couples had called and confirmed with there own credit cards. It was apparent that the ill trained desk clerk had given us all the same confirmation # and had held only one room. In addition to our group being screwed over we found that the Square Dance Callers also did not have rooms and had to seek another hotel for accommodations. We had booked the Super 8 because it was advertised as the "caller hotel".

Our room smelled of a cleaner when we arrived, and thought they had just cleaned the room. Well, after a night out on the town, we arrived back and the room still had the smell; the bedspread had holes all in it. I woke up with a bad headache from breathing that smell. Checking out, we complained to the clerk about the smell and all he said was that housekeeping was using too much. The hotel smelled like that, not just our room. We parked right under a security camera also, but got out to our car and someone smashed a window and stole a tool box and my husband's gun that was in a center console that was locked. They had enough time to stand at the back of the car and go through lots of files, backpacks for the CERT, which is through FEMA. Our car was the 2nd car that night that this happened to.

My husband and I went to Pigeon Forge, Tennessee and stayed at Super 8 located at 215 Emert St. behind Long John Silver on the Parkway. We paid $40.95 a night. We stayed for a total of two nights. We paid for the room and went into the room. The walls had marks on them and lots of them too. The towels that were brought to us had stains on a couple of them. The toilet paper holder was missing when we got there, and the AC knob was missing that lets you control the temp of the AC (i.e., hot or cold or right in the middle).

I saw a roach which they guaranteed me before payment that there were none. I saw one and called immediately. The maintenance guy went to sleep, I was told at 1pm on May 21, 2011 and then they said they we’re going to come second! At 3pm, no show then they said they had a can to give me. I went down there and they were going to give me a can to bomb them, with this we would have to leave our room for 4 hours. They need to send maintenance to do this and not make us do it.

We were moving from Mississippi to Illinois. We were very tired and stopped in at Super 8 and stayed the night. We were having a few problems with our truck. When we left, we locked the room and checked out. About an hour later, I remembered that I had left my iPad in the room. We called the Motel and the manager said he would go look. We told him exactly where we left it. He came back and told us that he did not see it. I told him that we had locked the door and no one except the cleaning people or him could have been in the room. But he kept saying that he did not see it and did not say that he would ask the cleaning people or anything.

When I asked if they had a room, she said, “Yes, $142.99 with tax.” I told her that I was a Wyndham Rewards member and also had AAA or AARP and asked if they offered any discounts for those organizations. She said very rudely, "No, we don't." She wouldn't even take my Wyndham Rewards number for future rewards. I started to say something and she said, "If you don't want the room, don't stay. We'll fill up in a little while with Halliburton guys and they'll pay whatever we want." I could not believe how rude she was; how they ripped me off on price and how negligent the room was. It was barely clean and the bathroom was pretty questionable. The toilet seat didn't even have any of the covering on it. It had all corroded off. If there had not been a storm bearing down on us and we had business to conduct at the Air Force Base early in the morning, we would have moved on. I understand that ND is busy with an oilfield boom but that absolutely is no excuse for any hotel, motel or their staff to treat customers with such rude behavior. Will think twice before I stay in any Super 8 Motel again!

My husband (active duty; Navy) and I stayed at the local Super 8 Motel on Shore Drive in Norfolk, VA on Friday, Feb 25, 2011. The hotel and accommodations were not good, as we'd expected from a motel. The bathroom was dirty, the bed squeaked, and the "continental breakfast" had only milk, OJ, cereal, and coffee. The breakfast room also smelled of dirty/muggy towels. While poor accommodations is a rather trivial matter, this complaint is about a metal bar sticking out of the bed on which I stepped and drew blood.

Well, I had a very sad experience there because of a fire that was at my home. I paid to stay there for multiple nights. I have been here since Dec. 2010, two days for Christmas. I am staying there currently as we speak. I had to clean my own room. I asked for some clean towel. But on top of that, I am complaining on housekeeping. One of the woman who works for them as a housekeeper is an African-American female by the name of Melinda. She has been working there since I got here, trying to mix business with pleasure. I had to sit back and see what was going on, observe a little thing. She is always by my room when I know she was assigned at a different floor. But she followed me and my husband around the hotel. I cannot leave the room. I would come back to find the clean up cart by my room door like she is cleaning up, making sure I am not in the room, so she can knock on my room door like I need housekeeping. There is a don't disturb sign on the door. And my husband is in the room. We both feel uncomfortable to be a target of a staff member.

I had called earlier and they had gave me one price for the room, but when I got there they said it was $69.00 that's with tax, and that was supposed to have been with a company discount. So I came back down to get my boarding pass printed out. As I was waiting, this white lady came in and asked how much was the room. Lucinda told her but I guesses she didn't want to pay that price, so Lucinda asked her how much did she want to spend. The white lady told her about $50.00, so Lucinda said okay that she would take that amount from her.

Travelocity made a mistake on my travel reservation bookings, reserving a room for me on the same night in Greensboro, NC and Darien, GA. I should have caught the mistake, but didn't. When I arrived at the Super 8 in Darien, I was told that I should have been there the previous night. I asked if they had sold out their rooms the previous night. No, there were many unused rooms. When I asked if they would honor my reservation, they refused saying it was Travelocity's mistake. Let Travelocity pay. I said Travelocity did pay for my unused room. Most other chains would have understood the problem and given me a room. The manager refused and went across the street, therefore paying double for one night's lodging.

I checked into Super 8 Motel on 12/9/10 to an end room on the bottom floor so I could take my small dogs out whenever needed. First thing was a horrible whiff of cigarette smoke from the adjoining room which was a "non-smoking" room as well as mine. I called the front desk and reported this. "Did I want to move my room?", they asked. No, I did not because I was dead tired and wanted to rest. I'm a 72-year old senior citizen. It seemed not to matter but they called the next door resident and told him not to smoke and called me back. They should have kicked him out but didn't. Every time someone entered the hotel by the side door, my dog barked and so it went all night long.

We went to complain and the manager (Mike) did not care or show much concern. It was late so we decided to try and make the best of it and went back to the room.

I've checked in the motel, Sept 24, 2010 and checked out Oct 7, 13 days at $ 82.07/day including taxes would be $ 1,066.91. It's been charged $ 1,756.47. Charges are: Sept 25 - $82.07; Oct 2 - $574.49; Oct 6 - $492.42; Oct 6 $82.07; Oct 7 - $492.42. At the time to check out, I told the clerk, Bruce, that there's an overcharge but he refused to check my account, saying that everything was correct.

I've checked in at the motel on Sept. 24, 2010 and checked out on Oct. 7; 13 days at $82.07/day including taxes would be $ 1,066.91. It's been charged $1,756.47. Charges are: Sept. 25, $82.07; Oct. 2, $574.49; 6, $492.42; 6, $82.07; 7, $492.42.

We were double billed for a 3 night stay at this motel on September 16-19. I reserved 2 rooms in July for this trip: one for Marshalls and one for Stickles. I received email with confirmation numbers for both reservations: both parties checked in for the 3 night stay on Sept 16 and checked out on 9/19/10. I (Marshalls) received my Visa bill and learned of the double billing and contacted General Manager, Carl Barry on October 1. He said he would check it out after receiving a copy of my Visa bill, and a copy of our receipt from the motel. Documents and accompanying letter were sent on October 1. Four or five subsequent calls to employees who did not have the authority to issue a credit, were in vain. I don't know where else to turn to get help in receiving my credit. This is nothing more than robbery in my opinion.

The original reservation was for 3/5 thru 3/6, itinerary 79905776. I called hotels.com to see if this could be changed as work circumstances changed and we would be unable to attend at that time. Hotels.com told me that they were unable to change the reservation, but I could call the hotel directly and ask. I called the Fairgrounds Super 8 and they were able to change the reservation to 11/5 thru 11/6.

The mattresses terrible when you sit on it, the mattress folds. The sheets that are on the beds are to small and also dirty looking, and I paid $65.00 for a room. You should not have to pay for a room that is in that condition, I am a cancer patient that cannot take a chance on getting sick. So my husband and I just left did not stay for the money we paid to stay. But I will never stay at another Super 8 again in the state of Illinois again.

It's 35 degrees out and the heater doesn't work, so they put in two portable heaters causing the fuses to blow twice so far, leaving me in the dark.

I was with a group of folks that stayed at their hotel in June. We had rented 5 rooms. All paid with their own credit cards and they messed up on one of the customer's cards and so they decided to charge my card twice as they said that someone had to pay the bill. Seeing how I am the one to make all of the reservations, they charged me the $461.83 for the one room that was used by someone else.

I booked a reservation in Sept 2009 for 2010. When I arrived on Sept 18, 2010, I was told that they called me two days before on Sept 16 and I spoke with them and cancelled my reservation. I said I never spoke with them and sure didn't cancel my reservation. Then they told me it didn't matter because they ran my credit card and it was denied.

I am an employee at the Super 8 Hotel on Rainbow Blvd. in Niagara Falls, New York. I've only been working there a little over 1 month and I honestly cannot stand my job. I have to force myself to get up and go to work. I was promised 40 hours a week and I get maybe half of that. I have bills to pay and I'm not even treated fairly among other employees. My manager, is the only one who treats me fairly well. The owner always has something rude to say about my performance or about my attire.

I booked a nights lodging deal for Aug 5-9, 2011 worth 54.88 on super8.com on Aug. 10, 2010. Then 2 weeks later I received a letter from the manager of Deadwood super8, Marcella **, saying there was a computer problem and the rate is 160.00 a night. As it is rally week, I have to send 351.20 first and the last night room rate by Nov. 1, 2010 to hold my reservation. Although when I booked online, the super8 guaranteed the best rate was 54.88. I received a conformation #. I could have gotten a room in Keyston Sd. at the super8 for 89.00 a night, but now they're fully-booked. Also, I prepaid a non cancelable room in Soixfalls Sd. because it was a better rate that way. So now I'm either stuck paying 160.00 a night or losing my prepaid rooms for 120.00

I reserved two similar rooms at this hotel through Priceline. I spent a lot of time checking on hotels, prices, and reviews, until I felt comfortable with this hotel. The reviews I read on Priceline.com were pretty good and the price was in my travel budget, plus the amenities seemed to be what my family was looking for. We had to travel over 6 hours of driving, and arrived just before 11 pm.

For starters, when we checked in, the manager was raking of alcohol! We stayed on the bottom floor and our room was not clean at all. We complained about the room to Denise, she was assistant manager. She got snotty and rude with us and told us there were not any other rooms available so if we were staying another night they would work on the room the fallowing day. Not happy! We had hair in our bed and the toilet was dirty, had a ring around the bowl and pee on the under part of lid. There was a black ring in the tub never been cleaned and shower curtain was moldy.

I stayed at this hotel for 3 nights (8/6 thru 8/9) with my wife and two children and was very disappointed in the overall experience. The hotel lobby was downright filthy, the lobby floor looked like it hadn't been scrubbed in weeks and the tables provided for eating breakfast at were never wiped. I noticed a stain on the one table the first morning that remained there for the next two mornings as well. The rooms were no better with absolutely filthy carpet. At one point, I dropped some water on the floor and used a white bath towel to dry it up and the towel turned almost completely black after only 2 swipes across the carpet.

We checked into the hotel at 11:30pm after driving 4 hours to get there. The rooms were filthy, stunk, and had cob webs and mold in them. My parents traveled with us so they checked out and went to the holiday inn right behind the super 8, and took my son to stay with them. He has allergies and could not sleep in a moldy smelly room. Unfortunate for us, we had to stay because we traveled with our dog and that was the only hotel in the area that accepted animals. The continental breakfast - ha, all they had was cold cereal, and one of the three mornings they had mini bagels you could toast. They advertised Free Wi-Fi, couldn't even get a connection in hotel. Anytime we left the room for more than an hour, the key had to be brought up to the front desk and reprogrammed. They blamed it of the TV, which it never was near.

My husband and I were trying to stay out for the night due to a power outage at home. He rented our room. When we entered the room, we turned on the air conditioner, and my husband turned down the covers on the bed where he found spiders crawling. We immediately removed our items from the room, and he went to the office to get a refund on the room. But we were refused a refund.

I had made a reservation with Super 8 Motel for the 15th of July for a king size room and I received the confirmation number in an email as well. When I reached the hotel at night 12 AM, they denied the room saying that they did not get any request. I called up Super 8 Motel and they asked if they can talk with the Front Desk associate at the motel. But still, no room was still provided for me. I asked the associate if I can talk with the manager, but she won't let me do that either.

Date of stay, 2010-03-27. Hotel name: Super 8 Motel Atlantic City. Hotel Address: South Tennessee Avenue, Atlantic City. I was very disappointed with this hotel. This is the worst hotel one customer can stay. I think this hotel should pay back all the money a person pays. The room was shabby, stinky and is having a smell of hospital. The room service is negative. I asked for a glass of water at 3 am and the person in the room service told me it is not possible and told me I need to come down and take water from outside the hotel. This hotel should not have license. The breakfast is pathetic; no coffee, no egg, no juice nothing. I cannot believe how they run a hotel. I am going to take legal action as if one customer does not get a glass of water in the night. I think this hotel should not be a motel. This is a horrifying place to stay with no service, room’s dirty, stinky smell, and pathetic room service.

I had made a reservation on Thursday, July 1, 2010 for a hot tub room for my wife and me. We were to check in at 2:00 pm. We got there at 2:45 pm and we were given the room keys. Went to the room and it was filthy. Bed not made, towels every where, hot tub dirty. They ask us to wait outside in the 93 to 95 degree weather. So we put on our suits and went swimming. There were people grilling at the pool and under the steps where we had to get to our room. Plus, there was a woman cutting watermelon on the steps also. So we get out of the pool and go to our room.

I checked in and once in the room, I noticed that the bathroom was horribly dirty, unsanitary, noticeably dirty tub, hair all over the floor and the shower curtain was moldy. I called the manager and requested a replacement shower curtain; since I had already cleaned and disinfected the bathroom. All she did is look at me and the shower curtain, and sent up the other manager with face towels. Since we had a long trip I was not up for changing hotels, but I had to let Consumer Affairs know how awful the service was and how they just disregarded my request for a cleaned bathroom. I would never visit that establishment again.

Just stayed at the Super 8, 81753 Highway 111, Indio, CA 92201. I had some accidents that I notified the office about upon leaving which I was hopeful that my honesty would prevail, but I am not totally sure it did. I fear it may have backfired. I feel I am being punished for being a good, honest person. I was charged $80 for a broken coffee pot and soiled sheets.

Super 8 Motel - Aurora Denver Area. I paid for a room for 3 days. The room smelled like pee and flower spray. There was stains on both sides of the bed. My dog found chewed gum and a used condom in the bed! there was no towels in the room. We only had the room for 15 min and went to ask for a refund, they would not refund the full amount, because we had the for 15 min.

When we arrived at the hotel, we found hairs on the pillows and a stain on the inside of the comforter. We had a two year old child staying in one of the rooms and did not want her sleeping in a bed that was not clean. We went to the desk to report this to the manager who was supposed to be on sight according the sign on the wall. She was not so the lady (Ashley) behind the desk called the manager (Sherry) at her home. We asked for her to come to the hotel to speak with us in person. We were told by the lady behind the desk that she lived two blocks from the hotel. We waited for her for 10-15 minutes and she did not show so the lady behind the desk called her again.

We live in Oregon and were going to Hamilton for a few days for a graduation. I am very handicapped, left side is paralyzed so my husband called the week before to make reservations so we could have a room on bottom floor. We got here and were told that someone else had our room and we had to stay upstairs. I walk with a cane and don`t do steps well but had no choice. I believe that since we called in advance, that the people in our room should have been moved so I could have my room on the bottom floor. I was very disappointed in this motel. We have stayed here the other times we have come to this town but I don`t know about next time.

This is about Super 8 Motel on Inglewood/Lax/La Airport 4238 W. Century Blvd., Inglewood, CA that is managed by Patel and Company. I stayed at this location from 3/31/2010 to 04/02/2010. I departed because after becoming increasing ill coughing, I learned that I had been sleeping on unchanged sheets that still had used prophylactic within the sheets. I became so ill the first day in the room. I did not pull back the comforter and simply attempted to sleep above it.

I got a room for me and my sister. My birthday was Monday (May 3). Her prom was tonight (Saturday May 8). For this and as an early graduation present for her, we decided to get a room and spend some quality time together since it may be our last chance. While she was at prom, I decided to go hang out with some friends, she was going to go to our room with a few friends, change, and then come pick me up since I was going to be drinking, she was going to be the DD. Her and a few friends went to my room to change, the key didn't work. They kept trying, didn't work.

We have stayed at this property several times over the years, as it is advertised as pet friendly. We have never been charged any kind of pet fee in the past. We checked in the evening of 4/21/10. There is only one way into the hotel, and that is through the main lobby, so they saw my dogs several times. They are never left alone in the room. They go with us when we leave. They do not bark.

The 'free" breakfast was a joke. It consisted of cold coffee, stale bread and stale dry cereal.The manager was rude and said next time I should stay at a Marriott Hotel!? I wanted my money back, but I was refused.

On 02-27-2010 at approximately 4:00 PM, my daughter had gone to work at the Super 8 in Pipestone, MN. At approximately 7:30 PM, she called me hysterically in tears. She told me her boss came up behind her massaging her back and shoulders and caressing her hair telling her how beautiful her hair was. I told her to leave work and go to the police and file a report in which she did. After not hearing anything further, I called the DA's office and was told they could not do anything as she was not touched in a personal/private area. Therefore, it looks as if he gets to get away with sexual harassment as she could not report the incident to a higher authority. She had quit one job to take this job and ended up having to quit within two weeks of employment because her boss had a whim? Isn't there any thing that can be done to ensure it doesn't happen to any other young girls?

I paid for 2 nights at Super 8 Motel, which was advertised as river walk. To find out, it is near San Antonio River but you have to walk a mile down the river to get to the actual river walk down town, where all the action is. Though they advertised TV, there wasn't a remote in the room. I had to wait until the next day. I had to wait for the TV to be fixed, so fixed it ourselves. They advertised high speed internet but signal was too weak. I came back at 7:30pm to find they hadn't cleaned the room, hadn't dusted or vacuumed.

We checked in at a smoky smelling check in counter, asked the clerk for recommendation for dinner, went across the street and received a call about an emergency in Chicago and went back an hour later. Upon arrival and explaining the situation, the clerk called the GM, Dipak **, explained our situation and he refused to give us a refund (2 rooms). they will only give refunds within 10 minutes of checking in. We had placed our luggage in the room, touched nothing and went to eat. There was nothing to clean in the room. They refused to give refund and we left. This Super 8 is a smoking franchise and allows smoking on 2 of their 3 floors. The non-smoking floor still smells of smoke. The carpet in room was dirty & stained, also.

Someone entered my room and stole my $50.00 Liz Claiborne scarf off the couch after I left for the evening. I looked at my scarf before I walked out of the motel room and I decided not to take it with me because I did not want to lose it. I am so thankful that I did not have my purse in that room. They would have taken my entire purse also. I was alone and the staff knew this. This is so sad that they have employees entering people's room. It was someone who obviously had a card to enter the rooms. When I informed the staff and the manager, they did absolutely nothing. Of course, they said that no one entered the room. I know that my scarf walk out of the room.

I was staying in that motel during the Christmas holidays. When I came back to my room on Christmas night, I found out that my Apple Mac book was missing. I went to the front desk and talked to the manager. He told me that nobody went in my room. I called the police and made an official complaint. The funny thing was that the manger told me that they don’t have any cameras in the hallway and neither does the device, which records when the door was opened works. So, basically, he screwed me saying that he is not responsible and he does not have any insurance.

The sprinkler heads were leaking in our room. They were dripping on the beds. The management did not seem to care. We put the trash can under the sprinklers to keep the beds from getting wet. It seemed to me that management did not seem to care and they blamed it on the cold weather. This happened on Dec. 13-14, 2009.

Okay well, I came into the Super 8 in Valemount to get a room for the night at about 3am and I've been driving all night. I got there and no one was at the frontdesk, so I waited for 20 minutes but no one came. So I left and stayed at the Best Western because there is someone there 24 hours! I have young kids and I would not let them sleep in the car! I will not ever stay at the Super 8 in Valemount again! Thank you for your time.

We have stayed in many hotels as we travel about every 2 months. This is by far the worst hotel we have ever stayed in. We realize it is only a 2-star. It should be no stars. Just to give a few examples: The shower had some drippy soap or shampoo in the nooks, it was obviously not cleaned. The toilet seat was dirty as well. There was mold and unidentifiable gunk in the seams and corners of the bathroom floor. The cable outlet did not have a cover plate, only a flimsy piece of foam covered it (major violation!). We could not find the remote until the next morning when our 6-year old found it on the floor between the bed and wall. You did not have to worry about having scented soap for your shower because after drying with the towels, you smelled like an old cigarette. All the linen, including the pillows smelled like they came from a nightclub. There was stuff dripped on the very stained walls. Cobwebs hung from the lights between the beds. This place was disgusting!

I called Super 8 motel in Adams, WI on 8/7/09 to get a price on a room for that night and the clerk told us it would be $42.65 with tax. So, my wife and I decided to drive there to stay for the night. When we arrived, the clerk asked if we would like to pay now or we could pay in the morning when we check out. I told her I would pay when we check out. The next morning I went to check out and there was a different clerk and she said the total was $72.65 with tax. I then told her that the clerk from the night before said it would be $42.65 with tax.

We reserved a hotel room several months in advance of 7/25/09 for one night. When we arrived, we were told that they did not have a non-smoking room available. My husband came to the car to inform me and we were going to leave when the motel person then said yes, they did have a non-smoking room. This room was not fit for humans. The carpet was damp and worn, wall paper was hanging, and there was no hot water. The manager then changed the room and this room had clogged drains in the sink and tub. Someone did come and unclog them but then the toilet started leaking. Also, we had to ask for a clock radio for an alarm and a phone. This was, by far, the worst situation for overnight accommodations I have ever experienced.

Every month, I take a room in Super 8 in Sudbury, but on July 28, I was really disappointed because my room was smelling of food and the bath was dirty. I had to clean it. So, when we pay $100+ per night, don't you think we should have a minimum of quality?

On the 24th through the 26th of July, I and many members of my family stayed at your motel. I am disappointed in the service you provided; the rooms were filthy and your service was unsatisfactory. On the last day of our stay, the air conditioning was turned off and the internet service was also turned off. Our check out time was 11:00 AM, on the morning of the 26th. We should have been considered customers until that time and should have received all services available to customers. Having the expected services unavailable was unforgivable. If our business was not wanted or appreciated, I would rather you turn it down than treat us in that manner. Is this the standard policy at all Super 8 facilities?

I have stayed at this hotel before with no problems. I stayed again on the night of Saturday, July 25. I stayed at the Super 8 in Edinburg, Texas on East Canton Boulevard. I checked into the hotel and shortly after I was there, I took a shower only to find that the wash cloth was dirty. I got out of the shower and grabbed a towel to dry off with and there was blood on the towel.

This was an online reservation. Recently, my fiancee booked a reservation on the Wyndham Rewards website for a 2-night stay in Palm Beach, Florida in August for some courses at Nova Southeastern University. But because of a recent family issue, our plans had to change so we decided to call customer service to cancel our reservation.

These filthy rooms featured aging doughnuts in the dresser drawers, 1 of the room doors did not lock at all and the housekeeper did not even close this door after "cleaning it", so it was left completely open all day. There was no ice available, the toilet did not flush and one air conditioner didn't work while the other had one temperature - freezing. The staff members could not effectively communicate with the guests at all. Our confirmation numbers were ** and **. Our gentlemen returned upset, unkempt, and unslept. This was a horrible experience for our company!

My wife, my daughter and I needed a room for 2 days in Springfield, OR on 6/13/09. My daughter wanted to pay so she was going to use her debit card. My name was used on the paperwork so her credit folks, not knowing who I was (different last name, she is married). So we paid cash so there would not be any problems. At five in the morning, I noticed a phone message so I answered it and was told to go to the lobby at once.

My daughter and grand-daughter were traveling back to the base in 29 Palms, California. They had come to see me in Fort Worth. They stopped at this Super 8 to spend the night on May 9, 2009. She carried her bags in and my two-year old grand-daughter. They went to the rest room and started to unpack. She thought the room wasn't too clean and pulled back the covers to check the bed. There she found black hairs all over the sheets and the sheets were spotted. They looked as if someone had slept on them. She went to the office and asked for a refund. The lady and man there started yelling at her when she said the room was dirty and called her a liar!

When we arrived and got into the room, it was obvious that it had not been vacuumed. The window sill had dead flies on it and the bath tub was dirty. When we took a shower, the towels were barely bigger than hand towels. The towels were paper thin and rough. The service was terrible. After the first night, the only thing they did was make the bed. They did not replace our towels or give us more coffee. They did however take our used towels so we had to go get more towels. Unfortunately, this was the best night because from then on I do not believe they even came into our room to clean it. The beds were not made, the room was not vacuumed and the bathroom was not cleaned. The sad thing is that with decent service and regular towels, this could have been a decent hotel. Beds weren't bad and it did have a refrigerator and microwave. Appeared to be new carpet but the way they were keeping it, it will not look new for long. They need some service tips on how to run a hotel.

Them rooms at concordia super 8 were very unsatisfying and i would have rather stayed in my vehical.i do have to say that there were 3 housekeepers that made my stay as good as they could considering.Someone needs to check into that place and new management.

I called to get a room for the weekend of July 28th to 28th to visit my daughter after Hurricane and was told that they did not have rooms but that one had just come up at a price of $132.00 that is what they had and that Demand was high. A month earler I stayed at this same Motel at a price of $42.25. I just feel like they more than doubled the rate due to Price Gouging techniques. They claimed the Red Cross and Emergency Workers were taking up most of the rooms. We only saw one ambulance and that was it.

It was dreadful. A family brought a dog, clearly no pets signs on all doors, pool was FILTHY, my fiance cleaned it out, then family thru their filthy pup in there, we did not use pool, we spent money on public pool at nearby Fredericktown MO. That was Sat Morning. Dog was still there Sunday when we checked out. Side doors do not lock for security, however signs clearly state they are locked for our protection. NOT. Worst yet, dog kept jumping on me and family was like bad parents with a terrible twos toddler, didnt even get up to get the dog off me, three times (I was in a lounge chair). It left **** on the property, I actually watched once, they had no desire to clean it up.

We were 57 miles from home and head winds were too bad to pull our trailer so we tried to find the cheapest room we could. $70.00 for this room. nails on front of furniture holding it together, with water damage to furnishings. Room extremely small. This has been the worst room we have stayed in on our 1000 mile trip. terrible!!!!

I was supposed to stay in a Jacuzzi room at your hotel this past Saturday night (June 28, 2008) with my boyfriend. I reserved the room online, like I am accustomed to doing, and was certain everything was okay. Upon arrival at the hotel, the desk clerk (I apologize but I did not get his name, he was the only one working at 5:45 that evening) asked how I was paying. When I replied "Cash," he said I would have to hold the room via credit card for the evening and pay cash upon check-out the following morning. I'd never encountered that before, but that was fine with me anyway. He took my information and said (exact words) "I just need to get an imprint of your card." I handed him my debit card, he filled some more papers out, handed me my keys and said "thank you."

This was the worst super 8 i have everstayed at.The front desk clerk was rude.When we went to our room it stunk it looked like it had not been cleaned for months tv had a layer of dust on it floor was filthy there were dead bugs in the bathroom on the floor. The chairs had cigaret holes in them.The bedding didnt even have fited sheets on them.

I made a reservation 2 weeks in advance at Super 8 and was quoted the rate for that weekend. Upon arrival he tried to change the rate for myself and another person who was in the lobby at the same time. He was extremely rude but gave us the price we were quoted. When I entered my room I noticed a large amount of flies in the room. I went into the bathroom and found dried vomit on the toilet seat. When I went to the desk to complain I was told that their was no one available to clean the room. I told him my room needed to be cleaned now, so he responded he would clean the room in the next ten minutes. I returned 15 to 20 minutes later and found that someone had been in my luggage. At that time I gathered my belongings and went to the front desk and demanded a refund. He gave me money back,and I had to spend more money than I had budgeted for expenses. Other guests had equally horrifying conditions.

I did not get a refund for the two nights I did not stay during a 5 day reservation. I only stayed 3 nights and attempted to get a refund on my credit card.

Our stay was from 06/30/2006 - 07/03/2006 stay was due to Softball Tournament arriving late in the evening and leaving early in the mornings This was the worst hotel to stay at, we reserved 8 rooms all 8 rooms had problems

I arrived at Super 8 in Corpus Christi TX about 5 PM on 6/1/2006 & they put me in a room and when I walked in with some of my luggage the carpet went slosh, slosh and had about 1/2 of water in it so I went back to the office and they had no other room to put me in so they moved me to Travelodge right next door and they wanted me to pay $25 additional then I paid by credit card to Super 8 and they went to Travelodge to run my AMEX card because their computers and everything was broken so I told her I wouldn't pay $25 extra because it wasn't my fault after booking approx. 1 month ahead of my arrival and they both told me it wasn't their fault either.