Super 8 Hotels

Anyway, I told them I still needed a room to stay with my young children, and they said that it would cost me ~$580 for 3 nights, and they only had a king bed room. Later, I was escalating and pretending to call the police while my husband was talking to Hotels.com. They said if I listened and apologized to them, I could get the room with the original price and two queen beds that I reserved?? There is no doubt that this place does this to make more money. It is not a good business practice.

Not only was our room unsanitary and bug infested... we also had a non-working tv, no cable, and we were denied any provided amenities such as towels, toilet paper, coffee, sugar, and creamers...let alone breakfast and use of laundry facility. We had to take our own garbage to the garbage bin all the way on the other side of the building. When we asked for towels, we were rudely told no...and after a week of using the same towels..we finally were "allowed" one towel for two people... and we had to walk all the way to the laundry room to give them our dirty towels in order to get the one new towel. When we asked for toilet, we were questioned why we needed it, and had to go buy our own?!

Every night we had to hear loud people and constant partying...we even had a stranger banging on our door in the middle of the night. The front desk called us early in the morning blaming us for being too loud playing our non-existent video games all night with a non-working tv... Hmmm. Being a same-sex couple, we are not surprised with the treatment...it seems to be a on-going issue wherever we go. We called the Whyndem guest line to complain, and when bringing up discrimination and unruly treatment towards us, the agent LAUGHED!

How ** humiliating! What has happened to the hospitality industry?! There is no respect towards the guest...We are just a money maker to them. We politely asked the agent multiple times to transfer us to a manager as we wished to escalate our complaint, to which he denied multiple times.... Finally he transferred us to a woman who also was just as rude and insulting as the previous employee. She told us it would be resolved within a week, and then hung up on us...and in the end the issue wasn't reeolved. We weren't even being rude, we weren't yelling, and we spoke to them with respect... which we had hoped would be the same...

It's completely unacceptable. Your whole organization is a lie. You state on your website, regarding your mission and values: "We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them. This mission, along with our values, guides the way we do business every day." "Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests." "We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing." "We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me." "We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all." "We never underestimate the power of compassion. We generously give our time, attention and action."

That being said, they did hold true to their mission statement, let alone resolve or make right for the blatant mistreatment that they put apon us....and they most certainly did not even have the common courtesy to call us back after a week to ensure our satisfaction, let alone give us a sound piece of mind that our concerns were even heard let alone met. It's sad watching the hospitality industry literally go down the drain, and the customer no longer comes first in their eyes, as the dollar bills seems to be a bigger concern in the end.

When I tried to explain I was yelling for somebody to get that dog off of me, they refused to listen to me. Instead of an apology for this child being permitted to let this dog OUT OF CONTROL in the lobby not once but 5 times, I was evicted and told to get out and not come back. Management and the employee who owned the dog did not once ask if I was ok. They did not ask to see my clothing or my skin. I was just thrown out. This is outrageous that an employee is repeatedly permitted to violate policy and the guest is punished. Do not ever stay at this motel. It was a nightmare, I was petrified of this huge dog that came up to my shoulders when it lunged at my face. NOBODY CARED.

Another printed note taped to the plastic barrier between the worker and guest said “away from desk, will return”. I waited and worker came from the back on his phone and asked for my id/card which I had to slide under the excessive, hard, plastic divider. Think of an inner city liquor store or check cashing shop- somewhere that fears being robbed. This was NOT designed for COVID protocols. He asked if I had pets and I said I had an assistance animal with paperwork but that their bio indicated they allowed animals.

He said he would allow pets with an extra $40 fee and not in the “jacuzzi” room that I had booked for $80. I was already afraid of him and of this place but I tried to explain that their website did not say there was extra charges and that I had a service animal not a pet. He just kept repeating that he didn’t see pets on my reservation (because I don’t have pets- I have a service animal). I knew this place felt dirty and was not safe. He refused a cancellation and I walked out. Later I see he overcharged me and refused a refund because I ‘cussed’. (I called the hotel **) This hotel is beyond old or dingy. It is filthy and dangerous.

While there, I was approached by two street persons seeking money in the lobby in two days, and I observed a female prostitute coming and going twice, escorted by another female. The breakfast that was advertised never was, and the coffee pot that was pointed out to me by ** was not filled for two days. I observed someone take a coffee on the third day and I tried it. It was days old, cold, and tasted horrible. I poured it out fearing I could become ill. While there, I met a couple who told me they were leaving, describing their experience the same as I had. They went across the parking lot to an America's Best Hotel.

I would not recommend this facility to anyone, particularly if you had an animal or children, as you are putting your family and pets at risk. I am willing to testify to my experience if necessary. The health department certainly needs to visit this facility. I put in a complaint at Wyndham Hotels via customer service, told the proprietor what I was doing, and also informed Hotel Counter reservations about this experience. Do not stay at this hotel unless this is your way to travel. It was disgusting.