Consumer Complaints and Reviews
We stayed at Motel 8 the 27th and 28th of January 2017. It was in Bloomington In. I have never written a bad review before, but people need to be warned so they don't suffer as I have. On the 28th I woke up to what looked like red circles on my left upper arm. A little while later my left hand started itching really bad. Then I noticed I also had bites on the back of my neck and also my back. Then my right hand started to itch! I have a total of at least 30 bites. I called the hotel as I started to itch about 5 minutes down the road. Took my name, phone number etc. never heard one word from them.
Also both nights the tv would just turn off. I told the guy at the desk, he said that happens all the time and all I need to do was plug the tv in a different outlet. The cord would not reach a different outlet, plus the light in the other outlet would turn off at the same time the tv would go off. The time was from 5 minutes to around 1/2 hour. It was doing that all the time we tries to watch tv. The next problem was minor, and at least had a common sense reason when we couldn't get breakfast on the 27th. They had a bus load of young people staying there and there was no room for us to get in to eat. But that was something I could at least understand. Very unhappy with our stay. 5 days later and the bites are still bothering me.
Super 8 in Roanoke, VA was clean and well-managed and service was great. Had a pool but did not use it. Even the people were very nice and welcoming. Air conditioning worked and no bedbugs. Had a wonderful free breakfast in the morning. It was also good rate.
I tried to check in at Super 8 in Wytheville VA with an employee discount. The manager booked the room online the night before. The rude desk guy ask for my paperwork stating I had to have a signed employee voucher. I did not have one. "I've stayed several times" I told him. He said "rules are rules". I said "I'll never stay here again". He threw his hands down on my credit card and driver's license thrust them at me said "then get the hell out". I said "fine **". He jumps up runs from behind the desk screaming "I'm going kick the ** out you". I told him "I dare you to lay a hand on me". He then threw his body into me knocking me down and into the door. ** is this guy's name. It's all caught on tape. I want to sue them...
Super 8 Irving/ DFW Apt/North 4770 W John Carpenter Fwy - Expedia Conf. **. Jan. 8-10th. My daughter and I moved in because renovations being done to our home. On day 1 that evening coming from work wanted to take a bath. Clean tub out and then noticed there was no tub stopper. I sent my daughter down to the front office to see if we could get one for our room. Please tell me why my daughter comes back with bathing towels. The women told her to stuff into the hole of the bathtub. So you know I put on my clothes and went downstairs and asked why. I was told they just don't have one for every room. I've never heard of such a thing when it comes to hotels. So I asked if anyone's moving tomorrow. I would like to be switched to a room that has one. She said ok.
My daughter was in the room the entire second day and no one called. So when I returned from work I was told they're booked and I couldn't move rooms. So no tub stopper huh?? No. You know I was frustrated at this. So here I am writing this because we were made to feel as though we weren't important and the situation wasn't either. Then for you to not have retrieved us a tub stopper from one of the rooms that a customer left from that morning made me very upset. I will never stay at another one as long as live. And the bathroom after I really inspected had mildew at the top in the corner of the tub. The back walls behind the toilet was not cleaned. The electrical cord behind the chair in the room was smashed into the wall and wouldn't come out. I took plenty of pictures.
My truck was stolen from the parking lot of the Super 8 in Farmers Branch, TX. The staff was rude, uncooperative and no help with this very stressful situation. They told me it was not their problem. They were not helpful to the police and did want us to view the video footage.
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I booked a hotel room online without paying until I was ready to check in. I asked if they take AAA for a discount. They said they do but being that I started it online I was not allowed to be entitled to the discount. I have not paid for it yet. They should have given me the discount but they did not care and for that reason I will never use this hotel again. It is about principle that they do not understand.
I booked a one night room at Super 8 Hotel on 1121 Bell Road Nashville TN and based on past years experience when obviously it was under American management, it was in good condition. When I entered the parking lot, the entrance to the rooms were through a dark, dangerous small alley - way. Suddenly, I was aware that the rooms wouldn't be much better.
When we arrived at the room, sure enough, the top cover was dirty and had holes in them. The towels were dingy and the entire room looked dirty. I didn't feel comfortable in the bed or even eating on the desks. One of the lamps were broken. I didn't even feel comfortable taking a shower, even after I had cleaned the room and the shower. I wouldn't recommend anyone staying at that hotel. The condition is disrespectful to all customers!
Booked rooms with Expedia month before arriving, booked 2 non smoking rooms, arrived and received 2 smoking rooms, asked why, was told first come first served, then was told our fault for using Expedia and not booking in person. Tried to stay in rooms but our room had burn holes in comforter and smell was unbearable. We had to go book rooms at another hotel. Called Expedia and hotel says they could only refund 2nd night stay, so we received half refund. Hotel did not give us what we paid for but is allowed to keep money for room, so I was penalized for them giving my paid non-smoking rooms to someone else. How is this right? I showed up on time, my room was booked and paid for in advance and yet they are allowed not to refund both nights.
I stayed at this location on the night of 10/18/2016. Room 159 know the back side of the property. I was really disappointed in the condition of my room. I have stayed in several motel 8s across florida and Georgia. First, the entry door was dirty and needed painting. Also, when closed there was a large gap and you could see daylight through the cracks. Next, the toilet plugged up on the first flush. Called desk. They were surprised that someone was in the room they had rented the room out to some else, and they were coming with a plunger. Never showed up. I finally fixed it myself. The carpet in the room smelled and felt wet in several spots. I wore my shoes the entire time I was there.
I went to take a shower on the morning of the 19th as I had a doctors appointment to 7:00 am. I pulled the handle know the water control and it pulled out of the wall but stayed fastened. I had stayed in this motel as a convenience so I wouldn't have to drive 65 miles from home for my appointment at 7 the next morning. This is the worse Super 8 I have ever stayed in and will probably never stay in one again. The staff was friendly and seemed overworked. I wasn't offered a receipt when I checked out as the desk person was busy on the phone.
I stayed in Super 8 Azusa, CA for long time. I gave form to participate in Wyndham. To the man there who is charge for everything, I forgot his name, he is from India, I had discovered that man cheated me. Maybe he took my points. Who's responsible? Please I need the corporate manager. Contact me ASAP.
I just stayed a night in the Nampa, ID Super 8. The room had been remodeled and was very clean and pleasant. The beds were terrible. The mattresses were old and lumpy, the box springs creaked and crunched like they were going to crumble any minute. In all my 50 years of travel all across the USA, I've never slept on such a bad bed. From now on I'll check the beds before I accept the room in ANY motel.
My husband and I are 53 year old, non-partying, responsible, mature adults, who stayed at the Super 8 motel in Nashville, TN on Dickerson Pike on August 24, 2016 when we were traveling to visit with friends. We did not make a reservation in advance and paid with our debit card when we went in and got a room. The payment of $77.41 (the rate for a one night stay, including tax, etc.) shows clearing our bank account on August 29, 2016. Today, September 22, 2016, when checking our bank account, we found that a charge of $83.18 to Super 8 in Nashville, TN on Dickerson Pike is pending for August 24, 2016. They are trying to double charge us (and at a higher rate even!) for a one night stay at their hotel.
When I called the motel to ask why they were trying to run our debit card a month later and charge it AGAIN for the same night that we stayed there, I was told that the manager was not there and I would have to call back. This has happened 3 times now. Luckily, we are able to straighten this out at our bank, but I wanted others to be warned that this motel will do this to people and that it is totally unacceptable. The rooms were average motel rooms. They were clean enough. The customer service was average. The value for the area was average and I have used the star rating to reflect those things just to be fair, but this ordeal has turned us against ever staying at another Super 8 motel.
I checked into this hotel 9/17/2016 and was informed cash is no longer accepted as of September 2026?? Nevertheless I was given room 317, and the shower area to me was in need of repair and someone who can see and clean up totally after each guest leaves. There was used soap in shower, the ceiling was in need of repair, you just don't get the feeling it is a clean environment.
A little old, but clean. Safe, clean, friendly - what else would one need? The owners were warm and really tried to make us feel welcomed. No bed bugs or dead bodies. I'M OCD SO CLEAN REALLY MATTERS TO ME. WE WERE VERY IMPRESSED. WE WERE TRAVELING CROSS COUNTRY FROM NJ TO AZ.
Checked into room. Mirror was hanging from one side. 10 minutes later mirror falls off and shatters. Manager immediately starts blaming us for it. They ended up charging my card $125 for mirror and coffee pot. Went back. Tried to talk to manager. He didn't want to hear anything. Basically called us liars. I travel to Center frequently and always stay here but never again.
My family members, along with some guests booked a room just to have a fun filled day. To my surprise they were told they couldn't swim in the pool area. I didn't know guest were not allowed to swim here. I assumed that's what the area was for right? They feel they were being discriminated against. If a person is paying for a room they should receive all the amenities it offers!
We arrived late in the afternoon in late June at a Motel8 in Brighton, CO... We had a reservation for the only motel room available in the entire area because there was some sort of big tournament in the Denver area and all the other motels were fully booked. When we went into the 2nd floor room we were assigned it was obvious that the climate control (air conditioning in this case) was not operating. I made a trip to the receptionist's area and informed the lady at the desk of the unbearable heat, only to be told that the maintenance man had gone home for the day. I explained to the receptionist that there was no way we could sleep in that heat and asked her to get somebody back to deal with the air conditioning.
Nobody came... so, at about 8 PM I returned to the front office to ask about the repairs and was informed that the maintenance personnel and the manager would be returning the next morning. Again, I insisted that the management attempt to get the issue corrected that evening, at which time I was told, in a very angry voice, "I will refund your money and you can find your own ** room" (obviously, most of that expletive has been replaced with other characters, but you get the idea). So now I had been cursed for expecting that the management would attempt to correct the issue before we had to face a night of oppressive heat in a room for which we had a reasonable expectation that climate control would be working.
The next day the manager had returned, so I discussed the issue with her. She did not listen, in fact she made every attempt to talk over me as I was explaining the problem. She did offer a 10% refund, which was obviously unacceptable given the circumstances, and said that they were going to have the A/C unit serviced that day, so we headed off to Denver for the day's planned activities. When we returned about 6PM the room was still sweltering hot; obviously, nobody had repaired the A/C. We had no choice but to stay in that motel room that night... and again, the sweltering summer heat deprived us of any opportunity to sleep.
Wyndam Group's customer service department just called this morning, so I was expecting a more acceptable resolution. The rep offered a 50% refund... this, again, was unacceptable because we were not able to use the room for the purpose for which we had rented it, specifically to sleep that night, too. The customer service representative was insistent that was all he would offer, despite the admission that he had the authority to offer a greater refund, and the reason he gave was that it was our choice to stay the second night. Again, I explained that all motel rooms (and car rentals) in the entire area were booked solid, but that did not seem to matter to him.
Needless to say, I am continuing to attempt to resolve this issue with the Wyndham Hotel Group, but if it is not resolved in a manner in which I find acceptable Wyndham can just kiss the possibility of getting any more of my business goodbye... and I have stayed in Motel8 accommodations in many locations between the Gulf of Mexico and the Rocky Mountain area without any problems such as this.
So... bottom line... if you expect your room's temperature to be maintained at a comfortable temperature, don't sleep at the Brighton, CO Motel8. If you think it is inappropriate for the counter staff to address you in a profane manner, you may want to avoid the Brighton, CO Motel8. If you choose to do so anyway, don't expect any help from the corporate office's customer relations department, you'll be sorely disappointed if you do.
Never again will I return to the Brighton, CO Motel8...and if the Wyndham Group's Consumer Affairs department does not resolve this issue in a manner in which I find acceptable, I will never again return to ANY Motel8, or any of the other Wyndham Group's properties. You can, however, avoid any such experiences if you will just listen to my story and avoid the real problem, which is the Wyndham Group's failure to make sure their outlets are managed in a professional manner.
When trying to pay said only cash with no receipt, in July in TX and air was not working. Slept in a chair next to air conditioning and still was sweating, bathroom was dirty even walls had something smeared. Got up to eat and food was either nasty or very cold so threw it all away, never so happy to leave somewhere. Have emailed corporate. Said they would get back with me but surprise surprise nothing. Don't understand how air conditioning cannot work and why we had to pay cash 65$ and receipt in Moring said $62.15. There is not one good thing I can say about this company and corporate.
This hotel lacks customer service and professionalism. They have no idea how to conduct business. The rooms were not horrible. Rooms includes broken and scratched furniture, a lock box that was rusted, bent and broken. Television was broken and bent over like someone tried to swivel the screen but it did not swivel. The door was warped and would not shut properly. We intended to stay there on our family vacation but when we arrived we quickly found out that the lobby was the only presentable area of the whole place. We ended not staying there. We immediately went to the front desk to ask for our money back but were told that the manager was not there and we would probably not get our money back because we went through Priceline. We lost close to $500.00. The manager would not give us our money back.
This hotel has no idea how to run business. We did find another hotel at South Padre which was incredible and the management very nice. If it was not for this other hotel we would have been in big trouble. This vacation was one of the worst experiences of our life. We lost $500 dollars and were treated like our opinion or needs did not matter as customers. Please do not stay at this hotel. It is a nightmare.
I booked 2 rooms from Hotelplanner.com for 2 nights (June 29 & 30, 2016). Each room has 2 Queen beds for 4 adults (confirmation # **). When we drove to and check in, the manager, a small Indian lady, said: I ordered online for 1 person each room. I had to pay extra for 3 more people each room for 2 nights or I had to call hotelplanner. I saw the paper she handed out. It just listed the name of the person who is in charge of the room. I explained, she closed her ears. I couldn't contact hotelplanner or cancel the booking. The manager left my seven relatives stayed in hot weather for an hour in trying to squeeze my money ($30 extra for each room). Room looked dirty and had terrible smell. TV remote had no battery cover, microwave had no knob. Keys were reprogrammed each day??? At the time of checkout, I refused to sign on the rip-off charges. This is not the way to conduct a business.
My brother and I stayed at a super 8 in boise id in april to welcome his new granddaughter. We stayed 3 days. We came home and last month we discovered we have bed bugs. Orkin said it takes 3 months to populate. I called Super 8 and complained - they said it was an epidemic. They also said they would get back to but never did. I called priceline as well and complained. They simply don't care. We had to pay for a room, flight, car. Now bed bugs. Something needs to be done. I will never recommend or stay in a super 8 again. Thank you linda.
Stayed 3 nights in Madison Wi. The room was not cleaned, no new towels, coffee or toilet paper. Person at the front desk couldn't care less. They apparently have no housekeeping staff.
My husband and I stayed at the Super 8 in Fergus Falls, MN from July 14th to July 17th. We didn't have air when we got there. We went down to the front desk and told them. We were told they would take care of it. We came back a few hours later and no air. Went back down. They said they will take care of it, never happen. On Friday July 15th we talked to the manager. Told us they would take care of it. We had no air and our room was not cleaned. Dirty towels were on the floor, and, still no air. Saturday morning talked to another person. They said they would put us in a different room when we got back. We got back Saturday evening around 10:00 PM, and, they didn't have any empty rooms, so, we slept in a hot and dirty room. My husband and I both wrote complaints to the general manager who is Samantha **. We told me she would refund us our full payment and we have not received a thing.
I spoke to her on July 28th and kept telling me that they took care of it, but, I called the bank and they looked into it and they never reverse the money. I am so upset with this situation I could scream. I kept e-mailing her and she told me not to do it anymore because it cost Super 8 $80.00 for every time I e-mail her. I just want somebody to take care of this, send us our money and be done. The amount that we were charged was $390.22, and, on our receipt it says $343.72. I asked her why she give me all kinds of reason and I have no idea. Why the difference. I want some answers and I want my full refund, please. I will never go to another Super 8 again. This is so upsetting what we had to go through. I would appreciate some answers, asap. Thank you.
We stayed at the Super 8 Downtown Hotel in Nashville, TN. The room was very nasty stains on the walls, mold in the bathroom, lamp had duct tape holding it together, the mattress and box springs were at least 30 years old very nasty, carpet was very nasty, the place smelled like cat urine, the chain link door lock was broke, sheet were all stained. (He told me he put the sheets on that bed himself that they were cleaned.) I had a few words about that also. This room was not clean enough for pigs to stay.
I went right to the front desk and told him everything. All he said was "yes I know but I only work here" (REALLY). Would not get another room or refund our money. We had no choice but to stay there we already paid our money. The worst place I have ever stayed. Had to call the police because we heard gun shots going off, tried to call the front desk no one would answer our call we tried for over 2 hours. Tried calling the main office to complain, they put us on hold for over an hour, never did get to talk to anyone. The front part of the hotel looks okay, but when you go around the building it's falling apart. We stayed on the right side of the hotel room 137 I think (can't remember, guess I want to forget I was ever there).
My husband and I stayed at the Super 8 motel on Russell Street in Sioux Falls SD on Saturday night July 23. We had booked the room on Booking.com. When we arrived at the motel to check in we were greeted by 2 people who did not speak English!!! Do you realize how frustrating that was?!!! When we got to our room, we found soiled and stained bed covers or spreads. That was disgusting!!! Then we tried to secure the chain lock by the door in the chain holder only to find out that the holder was installed upside down so the chain would fall out. That didn't make me feel safe at all!!! Our room was in a section that was non-smoking, but when we checked out the next morning, found a cigarette butt outside our door!!! We are not smokers!!! We will NEVER stay at another Super 8!!! The cost was very expensive for the way we found things. We didn't want to eat breakfast there after all this.
When my family checked in to room 233 at this motel my boyfriend and son had a scary and very dangerous experience. While trying to plug a bedside lamp into the socket my son got a shock and my boyfriend got electrocuted by it! We immediately notified staff of the situation. They moved us to another room 235, but my boyfriend was in pain and uncomfortable the rest of that night. Also he received external burns and melted skin of thumb and index finger. The staff denied any compensation or action that same night. They informed us that we had to wait for the manager to be in to take any complaint or action.
So the next morning at check out we spoke with manager and he told us, "No big deal, I get shocked all the time, don't know why you still complaining?" He did not take any responsibility for this negligence and only offered $9 of our money back to compensate. I feel because of this negligence we were not taken seriously as this caused our family great distress as well as personal injury during our stay.
Checking in they gave us a room that had not been clean. We checked in at 8:00 at night. Why wasn't the room clean that time of night. Morning come, go for light breakfast, make a cup coffee - it's cooled. Go tell guy at front desk, he tells me he was going to toss it out because it was yesterday's coffee so I ask, "What are you waiting for? You should have tossed yesterday." (No he was going to heat and sit it right back.) Look down in the cup and a bug in it. The desk clerk as he getting the coffee tell me, "I will get you a new cup of coffee" (no the coffee he take back will be my NEW cup of coffee), not happen. Now I know why that room was dirty as we was checking out we see this older couple cleaning the rooms. I said they should be cleaning these rooms. Super 8 York, 40 Arsenal Road, York Pa 17404.
I had booked 11 rooms at the hotel for my family first vacation to Kentucky Kingdom. I had booked these rooms over a month prior. When my guest first arrived at the hotel the sign to the left of the front desk stated that check in was at 2:00 p.m. EST. When my guest tried to check in she was told by a Shanelle that she could not check in until 3:00 p.m. EST due to the cleaning staff not finished with the rooms. She was ensured that when she checked in that her room would be perfect since she had to wait an hour before she could check in and go to the amusement park (Kentucky Kingdom). She paid with cash and went to her room.
Once she opened her door she called me and told me that the sheets were not clean, the bathroom still had rags from the prior guest and that there were holes in the wall by the bed. She went downstairs to ask for a refund and was told by the front desk lady (Danielle) that she had already drop the cash deposit at the bank. She was told that the manager Dave would be there on Sunday July 17 to refund her and that she would take her around to find a room that was better. Ms. ** (who was nice) took my guest to three rooms. One room had no air and had a box fan. The next room was full of cigarettes butts and smoke. The last room she took and then discovered "black mold" and her room door would not shut.
When I arrived I spoke to Ms. ** about the issue who at first stated that she is front desk and does not work in cleaning and the cleaning staff is not there. She stated that the only thing she could do is allow me to see my guest see their room first before they pay. At this point all of the surrounding hotels were booked (this is the reason why I constantly called to make sure everything was ok prior due to us checking in late to go to the amusement park first.) I looked at me and my mother in law room which were on the first floor and ok except for the fact my mother in-law t.v did not work. My next guest came in to check in and was shown 3 different rooms. The first room floor was missing in the bathroom. The next room the shower faucet was not on all the way, and the last room she stated also did not have any air and the lamp was broken. She decided to drive around to find another hotel and ended up with one far from the rest of us.
The next guest checked in and had a King reserved and was shown four different rooms. The first room did not have any air. The next room was full of smoke and not clean. The 3rd room only had one full size bed. The last room was full of trash but was ok enough to sleep. The next guest I had check in on the Friday 07/15/2016 and did not have any comforters on the bed. The last guest was ok with her room until she looked behind her dresser and it was full of trash and bugs.
I was told that Dave the manager would be in on Sunday. I waited to check out to only be told by Shenelle that he was not coming in for the day that she would give him my number. I called today 07/18/2016 and was told again by Shanelle that she didn't know if the manager would be in but she has my number. I told her that I am sure he won't call so I will continue to call. I am very embarrassed and disappointed at the treatment and the customer service that we received at this hotel.
Went thru booking.com to book our room. When we got to the desk the guy behind the desk told us that we could have gotten the room $25's cheaper if we would have booked directly with their hotel! Room was clean, but there was no frig, 1/2 of a roll of toilet paper and 1 small bar of soap - went to the front desk and asked for some shampoo and was told that it would cost 50cents!!! The room was $91.82 for the night, one would think that amenities like soap, toliet paper, and shampoo would be included in the room rate! Didn't need an alarm clock, because when a shower was turned on it made a horrible noise that echoed thru the room! I work 3 jobs, so when I do get away I like to get what I pay for, I don't think that's asking too much!!!
I booked and paid in advance via hotwire for a weeks. Stay at Frederick super 8 in Maryland aprox. may 20th. When I arrived to check in I was told I had to give them a credit card to hold for incidentals and was told it would not be charged and would just be held on file. Right after check in I was notified by American Express that my card was charged at the same time I checked in for 237.08. I went to the front desk to inquire as to why my card was charged and was told no manager was there so "sorry cant help you".
I became very angry the front desk and then a manager by the name of "will" refused to give me last name, came and laughed and smirked at my complaint. I threatened to call the cops for them stealing my money and then another manager came out, "Mr Fahmy". He told me they did not charge my card and called me a liar. Well after a very heated exchange he then threatened me and said "we know how to deal with people like you." I said "what. Call the cops. Go ahead. You stole from me." He said "no, we have other ways to deal with people like you."
So I left and did not stay there as they stole from me then threatened me when I complained. I was shocked at the way I was treated and will never stay at another super 8 again. And this has now become personal. How can you have people like that working there. After that I even got more of a run around by their 800 number customer service and email. Was told my card was never charged, then when I sent in a statement proving it - I was charged - I was then told they paid it back. When I said "it was not paid back" I was told to deal with Frederick Super 8 myself. I told him "no. I will not subject myself to that again." He then placed me on hold. When came back said they will be calling me back in 20 min. Well as expected no call was returned.
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