Super 8 Hotels Reviews

I have stayed at many Super 8 and Wyndham properties over the years, but after this experience, never again. I stayed one night while traveling with my cat, who frequently travels with me and has never caused damage. I left before 9 a.m. and, because no one was at the front desk, left my key card on the desk. I later discovered I had been charged for a “late checkout” and alleged pet damage. The late-checkout charge was eventually refunded after I disputed it. Management then claimed my cat left “gashes” on the back of the door significant enough that it needed to be sanded and repainted. I asked for photos of the damage and was repeatedly promised they would be emailed by the end of the day. Nine days and multiple calls later, I have received no photos or documentation, and the manager continues to be unavailable.

I was travelling for a death in the family, it was 8:45ish pm and I accidentally booked the Super 8 in Edmonton when I needed a different town. It was maybe five minutes and I realized it, so I cancelled it and was told I would receive a refund. Then 4 days later I was told I will not be receiving a refund as it is against their policy. They feel it okay to keep someone's money for an honest mistake that was cancelled in five minutes. They did not lose out on someone else booking it, they are just greedy. This is wrong!!!!

This property is an absolute nightmare. Not only is the interior incredibly dirty and smelling absolutely horrific but the worst customer service I’ve ever experienced. The front desk staff is wildly, unprofessional, and completely repulsive. Not to mention that you could not understand anything they were saying. Spend your money anywhere else! GROSS hotel.

It took 30 minutes for the shuttle to arrive. He waited 20 minutes for a lost passenger to find the pick up spot, even though the instructions are to be at the pickup spot before calling. The driver was on his phone most of the ride. It was another 40 minutes (at 11 pm) to make stops at all the other terminals. It was after midnight when I checked in.

Book for 1 day. I asked the front desk to change our room to a non smoking room but insisted that the room he gave us is non smoking but I can smell the cigarette from the room. He was bothered of my complaint. Next day we went to the breakfast lounge and expecting a breakfast because It’s says breakfast is included on the price. We were shocked because they only serve coffee and they don’t even have cups. It didn’t say coffee is serve for breakfast. Never book again on any Super 8 Hotel. It’s disappointing. We paid for your service and not we; so we deserve a least a better service if not best.

I made a reservation the day before my arrival, but when I checked in, I was informed that the hotel had no record of it. Despite the inconvenience, I remained patient while the General Manager attempted to determine what had happened and find a solution. However, when I simply asked why my reservation had not been received, the General Manager’s response was shockingly unprofessional. Rather than addressing my concern, he told me that I could “just go somewhere else”—after already processing my payment and charging an additional deposit to my card. When I requested an immediate refund, I was informed that I would have to wait several days for my bank to process it. As a result, I was left without accommodations due to an error that was entirely on the hotel’s end.

The guy gave me 4 rooms and the 5th one was handicapped and one of them wasn't even cleaned and all the rooms he showed be the rugs had stains on it. If you're going to rent a room out, it should already be nice and clean. These hotels are making a lot of money off of people.

I’m not handicapped but put in handicapped room and was told I put you over there by yourself.. Room smells of urine.. Desk clerks very rude and staff should dress more professional.. Have stayed before. Rooms are not professionally cleaned.

Do not stay here. Place was dirty. Comforter was stained. Sheets had towels had holes and were stained. Floors were dirty. Bathroom and shower were very dirty. I was afraid to use the shower because it was so dirty. Soap was like sandpaper.

The best thing about the Super 8 at 833 Chestatee in Dahlonega, GA was the housekeeper named **. She made sure we had everything we needed. We asked the front desk clerk for washcloths. He didn't seem to know what washcloths were or didn't understand English very well, and kept handing us towels and hand towels. ** made sure we had them when we told her. The microwave didn't work. ** fixed the problem. The motel is falsely advertised though, because they are under construction. The continental breakfast doesn't exist. Thank goodness someone like ** works there that keeps the rooms neat, clean, and organized because their front desk people seem to be of little or no help.

I just love to stay at this motel. When I visit staff are awesome and the rooms are clean and comfortable. It's no other motel I would want to stay in besides this one.. Keep up the good work.. I will be seeing you soon.. February 14th here I come.

We stay at Super Eight in Gatlinburg Tn from November 14-19. There was mold on the bathtub and we saw at least 4 roaches. I have email Wyndham about those and sent pictures. Not one person has contacted me. I'm been a member for years and it seems like they just don't care like they used to.

Upon arriving at the hotel, I was pleasantly surprised, despite having read numerous negative reviews. The establishment proved to be exceptionally clean, with a helpful staff and amenities that surpassed my expectations. Having stayed at hotels with nightly rates of $300 that failed to match the cleanliness and quality of this hotel, I was impressed. The pillows were fantastic, the beds comfortable, and the inclusion of both a remote control and a comprehensive TV guide was a welcome touch. The bathroom was remarkably clean, with pristine bed linens and a room that showed evident attention to detail. The pleasant ambiance..

I was having some work done at my house so no water for a couple days. So my son and I rented a room for a couple days. My son is burned. We had a house fire when he was a child so he looks different than most but he's still a human with feelings like all of us. The gentleman (I'm using that word loosely) that runs the motel. Told my son he did not like his kind. I can't think of anything he could have been referring to except my son's burn injures.. On top of that he called me while I was working and told me my son was going through the trash.

Dirty room, not clean at all. I vacuumed and got a towel to gather the pet hair on the floor and the red spots everywhere! I showed them and they don't care!! I cannot afford anything else, so I have to stay in a semi-dirty room. Disgustingly horrible, this place.

We went on a family vacation our dogs. We were celebrating my grandkids bday. The Man at the front counter (management). Very rude from the moment we walked in the door. There were broken down cars with people living in them in the parking lot. MY son's room smelled of smoke. Which is a charge. MY son’s door looked like-it had been kicked in a number of times. My granddaughter's and I our door was not working right either. It took 2 of us to open it most of the time. My daughter’s s room the freezer was leaking. My granddaughter and I our bathtub drain was draining. We let them know. Maintenance was supposed to come to room and fix. No other rooms available. No ever showed up. Never had to have dogs with me 24/7 .. I have traveled with dogs for 15 plus yrs. I have left them in room while going to events in kennels no problem. Not at this hotel.

A fiberglass tub with cracks, so the water did not go down the drain! Baby roaches on the countertop of the sink area! Top of the bed 18 inches off the floor. Electrical outlet located on the floor? How is that up to electrical code? Light shining through window all night! No curtains! Sheet had cigarette burn holes in it! Wood flooring was poorly laid and floor had low spots! Writing on ceiling.

VERY UNFRIENDLY EMPLOYEES!!! Shady people everywhere. I felt extremely uncomfortable at this establishment!!! Would not want to live in this neighborhood!!! Hot showers in the middle of summer. I can't remember a worse experience ever traveling!!!

Very disappointed with Super 8, Winnipeg West. We left hotel morning of the 23rd. We left earlier because the water was turned off for maintenance during the night. It was supposed to be turned back on in the wee hours of the morning. We were travelling with my 93 year old mother and there was no toilet to be used… no running water in the shower. Not of anyone’s fault, but there should have been some sort of compensation for putting people out in such a way. In addition to that, because of the rush to leave the hotel, my husband left behind a hearing aid device and charger.

Carpet had lots of stains, bed sheet had a cigarette burn, AC vent was plugged with lint and other yuck! Shower had a big piece of porcelain missing, chair cushions were also stained. There was no ice machine on the second floor. You had to go to the first floor and it was way at the far end. There were also no water cups In the cups in the room. Shower had Luke warm water, no hot water!

Why was the hotel playing Fox news propaganda in the breakfast room. I felt threatened and unwelcome, and many patrons looked uncomfortable. The motel was otherwise on par with other budget roadhouses, but I will definitely avoid this brand in the future.

Your establishment Super 8 in Mokena, IL. unlawfully took money from my checking account. I canceled my reservation due to unclean and unhealthy environment. Because of their private policy which is only stated at the front desk, this company took money without service leaving my family and I sleeping in our car...

The experience with this hotel was absolutely insane. The owner is disrespectful, the hotel is disgusting and quite frankly unbearable to even stay in. I’ve never left a bad review at a single place in my entire life. So it’s saying something for me to be here now. I would not recommend this hotel to my worst enemy. The BBB or whoever it concerns most, should be looking into the establishment. It’s not fit for business. Check room 222 for confirmation.

My recent stay at Super 8 in Henrietta NY was one of the worst experiences I have ever had. The website advertised a smoke-free environment, but it was everything except smoke-free. First, we checked in online and paid a $50 holding fee, then we had to pay another $50 holding fee and had to check in again because, according to the desk person, online check-in isn't allowed so we couldn't have checked in online (in essence he called my wife and I liars). We received our room assignment which was on the second floor of the motel only to find out there were no elevators, so we had to carry our luggage up a flight of stairs. I found that very strange especially since there were luggage carriers left in front of exit doors around the motel. Even if we wanted to use a luggage carrier, we certainly weren't going to be able to carry the luggage carrier upstairs.

We stayed at Super 8 in Webster City, IA. The outside environment was very load. The exit door was propped open with a rock, and the card entry was faulty and only worked part of the time. Our room had roaches and lacked general upkeep. The sink in the room leaked a puddle. We will not be staying there again.

I have stayed at the Longview one a few times. The check out guy is the worst, always on the phone and interrogate you on why you stayed and what you did in the room. I will tell everyone I know about this guy and will never stay there again!!!! Dirty room, rude service and an hour to check out. Never again

Our room was falling apart!! The bathroom light was not working. All it emitted was a small blue glow. We had to use our cell phone's flashlight!! Neither phone would allow us to call out. The phone in the bathroom fell off the wall when I attempted to use it. The sink would become clogged, and flaky black gunky pieces would come up out of the drain. The blow dryer also fell off the wall when I attempted to use it. The wifi was spotty and actually didn't work at all for the most of one day of our stay. The satellite signal was not working. We couldn't access the "free" Showtime or any of our own streaming channels. We had access to only about 15 television channels.

Over priced. Very rude guy behind the counter in the morning. Broken down old motel. Literally sat in lobby watching the guy argue and be rude to people on the phone. Worst place I've been in a long time. Their online rating of 1.5 stars is deserved. Burn holes in sheets. Smells of residual smoke. Breakfast is lame. See photos.

This motel does ABSOLUTELY NOTHING with POT SMOKING IN THEIR ROOMS?!! IT REEKS OF POT day & night. The police need to SURVAIL THE PARKING LOT ALL NIGHT. The night clerks just sit & watch TV. They need to do a better job at REMOVING THE DISRIPTIVE PEOPLE WHO COME HERE JUST TO PARTY. Customers need a refund for the lack of sleep & all night parking lot druggies, absolute lack of respect for others who are here to just relax & enjoy a getaway.

Super 8 by Wyndham Hardeeville 19289 Whyte Hardee Blvd Hardeeville, South Carolina. Absolutely filthy and horrible place. We are 2 seniors. We're compelled to stay there late night in March 16. Everything was dirty, beddings not changed, the bath and shower were full of human hair from all parts of the body. So, we could not sleep there, nor could we take a shower, in an extremally unsanitary situation. We showed our pictures to a front desk, but the manager was very sarcastic and refused to return our $110 that we paid for this less that 1 star garbage place. They should be closed down by SC authorities or by Wyndham headquarters. Let Public Beware. We will let everyone know on social media and beyond.

I had an awful experience in the Super 8 in Fort Mitchell! The room was very dirty and looked like it wasn't cleaned! There were still ** seeds and stems on the desk so it was obviously not wiped! There were chips and crumbs that look like they have been there for weeks under the chair cushion! I doubt the bedding was even changed and had rips and tears in it! The heater made a roaring noise that was so bad my wife couldn't sleep.

2 towels for 4 guests. Closed pool for vomit. Would not clean it and open pool. Would not let me clean it. I would have. My kids went to swim. Not enough pillows. Front desk rude to my family members. Pool was nice. We will stay somewhere else next time.

We stayed at the Super 8 by Wyndham in Latham NY and never would go back ever again. First the floors in our room were so dirty that our shoes were sticking to the floors every step we took. Also the lamp didn't work so the only lights were the lamps by the bed which were so bright and the lampshades were all ripped and crooked due to being so old. The front desk agent was beyond rude and so unwelcoming telling us that we couldn't wait inside the lobby for our ride because she had to clean and she can't have our stuff in the way. I said that our ride was arriving shortly and it was snowing outside and 19 degrees and she very rudely told me that we can't wait inside. So we ended up waiting outside in the freezing cold. The lack of customer service skills she displayed were utterly disgusting and not acceptable in any way whatsoever..

Got here early Friday morning and the first room I was put into the toilet leaked out onto the floor, when I informed the front desk he seemed like setting up for breakfast was more important than my issue. He just switched me rooms. My second room the ac/furnace unit was missing the vents as seen in the picture. Also there was a faceplate by the desk that was falling off.

I booked Super 8 Wyndham in Grove City through Expedia but I did not purchase cancellation insurance because I had no intention of cancelling. Shortly after we crossed the border in Niagara Falls, we hit a major snowstorm and we’re forced off the highway. The I90 was closed and stayed closed for 3 days. When I returned home, I called the hotel and asked if they would issue a refund or compensation in any way such as a future stay. They directed me to Expedia. I sent the attached pictures as proof that we were forced off the highway. Expedia then called Wyndham and they refused to compensate me. So I followed up with a call to Wyndham head office who immediately said this was totally up to the hotel.

Rooms are very comfortable and clean, staff very professional at the same time making you feel at home. Rooms warm and cozy. Towels were not stained. Everything was clean. Very good job. Keep it up great.

We checked into Super 8 in Salem Illinois. The desk clerk was one of the rudest people we have ever come across. We got to our room and found mold on the curtains and the hotel is so run down and gross.. BEWARE. We will never go back, it's disgusting!!!!

Made reservations in Raleigh NC at this Super 8, I’ve been to many and never had a problem like this before. The room had Mold, no hot water, and when I asked to change rooms I encountered an Unprofessional clerk. I Changed rooms only to be put in a room that was always occupied. I was done after that. But then he wouldn’t give me a refund, called corporate, they told me to contact Expedia. Y'all ever try dealing with an online entity?! I was so done.

My husband and I stayed at the Super 8 by Wyndham in Green River, WY 8/16/2024. Very disappointed on our arrival. Old and run down. Took over 10 minutes for clerk to show up at the front desk. The mattress was worn out and had a hole in the middle that I kept rolling into making my night's sleep horrible. Carpet was worn. Facility had a stale, sour smell. No wash cloths in bathroom. Amenities skimpy. The electric outlet that the hair dryer was plugged into had dirt/dust hanging out of it. NOT WYNDHAM QUALITY. Wyndham Chain should go to the facility before putting their name on a hotel. VERY, VERY DISAPPOINTED!!!!

Reserved my room Jan 14, 2024 for 3 days in Black Mountain, NC for a event I'm working. The hotel called me June 4th after they cancelled my reservation, lying, saying they wouldn't be open those days. The guy said they were going to be remolding and no guests allowed to stay. I went right back online and successfully reserved same room, same hotel to see and it was double my original reservation price. Not only is that against the law, it's BAD BUSINESS!!!