Super 8 Hotels

Super 8 Hotels

 2.4/5 (887 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.4 out of 5
See all 887 reviews

About Super 8 Hotels

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Super 8 Hotels Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Super 8 Hotels?
  • 4,244,075 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
profile pic of the author
Verified Reviewer
Original review: April 12, 2023

I booked this place because it is close to NYC and reasonably priced. When we arrived around 3pm, the receptionist told us that the reservation was canceled because of a declined credit card. It didn’t make sense to me because the payment should be made at the property, and what does it matter if I had a non-working credit card. As it turns out, my preferred credit card at was a valid one. I couldn't understand how they got the declined credit card number from

Anyway, I told them I still needed a room to stay with my young children, and they said that it would cost me ~$580 for 3 nights, and they only had a king bed room. Later, I was escalating and pretending to call the police while my husband was talking to They said if I listened and apologized to them, I could get the room with the original price and two queen beds that I reserved?? There is no doubt that this place does this to make more money. It is not a good business practice.

Be the first one to find this review helpful
Verified Reviewer
Original review: March 30, 2023

Wow, well done Wyndham...You successfully have managed to ensure that the hotel industry has become a corrupt underground organization that allows the mistreatment and violation of guest rights...even when in the end we are paying customers, expecting what you seem to proudly advertise as a safe & respectful home away from home. Not only are your front desk staff beyond discriminative... they also have a knack for being hostile and disgustingly inappropriate when it comes to guest service within a so-caller establishment. Regardless of the condition of Super 8, it should carry the same values and mission of any running hospitality organization.

Not only was our room unsanitary and bug infested... we also had a non-working tv, no cable, and we were denied any provided amenities such as towels, toilet paper, coffee, sugar, and creamers...let alone breakfast and use of laundry facility. We had to take our own garbage to the garbage bin all the way on the other side of the building. When we asked for towels, we were rudely told no...and after a week of using the same towels..we finally were "allowed" one towel for two people... and we had to walk all the way to the laundry room to give them our dirty towels in order to get the one new towel. When we asked for toilet, we were questioned why we needed it, and had to go buy our own?!

Every night we had to hear loud people and constant partying...we even had a stranger banging on our door in the middle of the night. The front desk called us early in the morning blaming us for being too loud playing our non-existent video games all night with a non-working tv... Hmmm. Being a same-sex couple, we are not surprised with the seems to be a on-going issue wherever we go. We called the Whyndem guest line to complain, and when bringing up discrimination and unruly treatment towards us, the agent LAUGHED!

How ** humiliating! What has happened to the hospitality industry?! There is no respect towards the guest...We are just a money maker to them. We politely asked the agent multiple times to transfer us to a manager as we wished to escalate our complaint, to which he denied multiple times.... Finally he transferred us to a woman who also was just as rude and insulting as the previous employee. She told us it would be resolved within a week, and then hung up on us...and in the end the issue wasn't reeolved. We weren't even being rude, we weren't yelling, and we spoke to them with respect... which we had hoped would be the same...

It's completely unacceptable. Your whole organization is a lie. You state on your website, regarding your mission and values: "We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them. This mission, along with our values, guides the way we do business every day." "Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests." "We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing." "We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me." "We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all." "We never underestimate the power of compassion. We generously give our time, attention and action."

That being said, they did hold true to their mission statement, let alone resolve or make right for the blatant mistreatment that they put apon us....and they most certainly did not even have the common courtesy to call us back after a week to ensure our satisfaction, let alone give us a sound piece of mind that our concerns were even heard let alone met. It's sad watching the hospitality industry literally go down the drain, and the customer no longer comes first in their eyes, as the dollar bills seems to be a bigger concern in the end.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Hotel Brands delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer Verified Buyer
    Original review: March 10, 2023

    First you had drunk lady up all night yelling hanging over rail above us till 3am.. Then we wake up to dumpsters getting dumped. Loud as ** at 5 45 am and to end it off the drunk lady hits and runs a car in the morning lol. We will never be back.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: March 5, 2023

    A staff member's child allowed a large dog to purposely loose 5 times after having been told to take the dog upstairs. The dog jumped on me an hour later when I emerged from my room. It lunged at my face & dug its claws into my sweater & skin. I carry a medical document stating an exposure to pesticide could prove fatal to me. I could not touch this dog. I yelled for somebody to get this dog off of me. The mother of the child who worked there came and so did the manager. They yelled at me accusing me of yelling at the child. I was yelling for ANYBODY, SOMEBODY to help me. The manager deflected the seriousness of the situation by telling me how wrong I was to stay at a pet friendly motel. There is nothing which states that staying there means that a guest will be subjected to dog attacks and the guest must tolerate it, when their clothing is torn or their skin is broken or worse yet the dog draws blood.

    When I tried to explain I was yelling for somebody to get that dog off of me, they refused to listen to me. Instead of an apology for this child being permitted to let this dog OUT OF CONTROL in the lobby not once but 5 times, I was evicted and told to get out and not come back. Management and the employee who owned the dog did not once ask if I was ok. They did not ask to see my clothing or my skin. I was just thrown out. This is outrageous that an employee is repeatedly permitted to violate policy and the guest is punished. Do not ever stay at this motel. It was a nightmare, I was petrified of this huge dog that came up to my shoulders when it lunged at my face. NOBODY CARED.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Jan. 1, 2023

    As I pulled in I notice 8-10 seemingly homeless people around the premises. Two couches with no cushions sat by the front door. I pulled into a parking place and the people sitting beside me were obviously living in their vehicle. The portion of the building directly in front of parking had lots of windows that were covered in ripped-apart insulation. I assume this had been the pool area- it looked like a tornado had gone through the wall. I locked my car and went to the front door- already afraid. The door had a printed sign that said “lobby opens at ten pm”. I assumed they meant closed and went in. The doors were filthy. The lobby looked dark and disheveled. There was no one in there- it seemed abandoned.

    Another printed note taped to the plastic barrier between the worker and guest said “away from desk, will return”. I waited and worker came from the back on his phone and asked for my id/card which I had to slide under the excessive, hard, plastic divider. Think of an inner city liquor store or check cashing shop- somewhere that fears being robbed. This was NOT designed for COVID protocols. He asked if I had pets and I said I had an assistance animal with paperwork but that their bio indicated they allowed animals.

    He said he would allow pets with an extra $40 fee and not in the “jacuzzi” room that I had booked for $80. I was already afraid of him and of this place but I tried to explain that their website did not say there was extra charges and that I had a service animal not a pet. He just kept repeating that he didn’t see pets on my reservation (because I don’t have pets- I have a service animal). I knew this place felt dirty and was not safe. He refused a cancellation and I walked out. Later I see he overcharged me and refused a refund because I ‘cussed’. (I called the hotel **) This hotel is beyond old or dingy. It is filthy and dangerous.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 6, 2022

    I have been the victim of stalking. So I'm staying at this Warrensburg, NY Super 8 for one night. I ask the young man at the front desk if he can keep my room private. I explain I have had a stalking situation. Being the wonderful person he apparently is, he announces my room loudly number in front of an itinerant looking guest hanging around while I check in. Then later he tells me he doesn't participate in stalking adding in a vaguely threatening way, "unless the person did something to deserve it." Wow the Super 8 really hires classy people in Warrensburg. If you are a woman concerned about security I would avoid this hotel.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Dec. 6, 2022

    I am a woman traveling alone. I asked the front desk guy to keep my room # private because I have had a stalker. He yells out my room number to an itinerant looking guest. Then in a very creepy manner, says to me he doesn't participate in stalking "unless the person did something to deserve it." After this, I had a parade of sirens and honking car horns outside my hotel room for hours.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Oct. 22, 2022

    I stayed at the Super 8 by Wyndham Hotel located at 1808 1st St., Kennett, Missouri between 10/15/22 - 10/19/22. Upon check in, I met with the owner who identified himself as **, polite. As I went to my room (110), I noted the floors enroute were very dirty. After entering the room, I noted the towels were dirty, the carpet was unclean, and there was exposed wiring where the electrical components were plugged in. I tried to get out of the reservation (made via, but the deal was no refund upon acceptance. I was stuck for 4 nights.

    While there, I was approached by two street persons seeking money in the lobby in two days, and I observed a female prostitute coming and going twice, escorted by another female. The breakfast that was advertised never was, and the coffee pot that was pointed out to me by ** was not filled for two days. I observed someone take a coffee on the third day and I tried it. It was days old, cold, and tasted horrible. I poured it out fearing I could become ill. While there, I met a couple who told me they were leaving, describing their experience the same as I had. They went across the parking lot to an America's Best Hotel.

    I would not recommend this facility to anyone, particularly if you had an animal or children, as you are putting your family and pets at risk. I am willing to testify to my experience if necessary. The health department certainly needs to visit this facility. I put in a complaint at Wyndham Hotels via customer service, told the proprietor what I was doing, and also informed Hotel Counter reservations about this experience. Do not stay at this hotel unless this is your way to travel. It was disgusting.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Oct. 7, 2022

    The owner in the day shift said my reservation was not as important as the callers asking for a certain room and I had to take a non acceptable room around the back area. That is where the old locals have to stay.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: July 3, 2022

    This is a review of the super 8 located in Athens, TN and about a room family stayed in. Management is rude and lied about deposit being refunded and room was unclean. Avoid and save your money. Scam.

    Be the first one to find this review helpful
    Loading more reviews...

    Super 8 Hotels Company Information

    Company Name:
    Super 8 Hotels