Exploria Resorts Reviews

  • 4,648,778 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Exploria Resorts

Exploria Resorts operates vacation ownership properties. The company delivers timeshare options and resort accommodations across various destinations, providing flexible vacations. Founded in 1995, Exploria Resorts emphasizes tailored vacation planning, family-friendly amenities and a wide array of activities, catering to a variety of travel preferences and lifestyles.

Pros
  • Affordable vacation options
  • Positive ownership experience
  • Rewards program
Cons
  • High-pressure sales tactics
  • Poor customer service
  • Hidden fees and charges

What is Exploria Resorts?

Exploria owns a portfolio of hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Each location offers multiple amenities, services and vacation packages. You can also take advantage of its seasonal deals and packages for reduced rates and exclusive activities. As part of its Club Exploria program, the company also offers timeshare ownership opportunities — its timeshare condos come with various floor plans and fully equipped kitchens.

How do Exploria’s vacations work?

With Exploria, you’ll enter your desired vacation dates and destination. Its website will display all available hotels and resorts, along with a selection of room types and vacation packages. You can filter hotels and resorts by availability, features, distance and more. If you’re interested in a timeshare opportunity, click “Vacation Ownership” on Exploria’s homepage and follow the instructions for contacting its representatives.

Exploria Resorts costs

The cost of an Exploria vacation will vary based on the timeframe, location and room type.

For instance, a deluxe room with two queen beds at Exploria Express in Orlando, Florida, runs $119 per night for two adults and two ch ildren during autumn (offseason) weekends. At Greenview Branson in Branson, Missouri, in the spring, a comparable room costs $209 per night for the same family (military discounts are available). You can also save with a vacation package — one of Exploria’s promotions offers 20% off nightly when you add a day.

Exploria Resorts FAQ

Who owns Exploria Resorts?

Cerberus Capital Management acquired Club Exploria LLC in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.

How do I cancel my Exploria timeshare?

Start by contacting its member services, but often you’ll need to write a letter to cancel your timeshare.

How many resorts does Exploria own?

Exploria owns nine resorts. Each resort offers families a variety of amenities, room types and services.

Where are Exploria’s hotels and resorts?

Exploria’s hotels and resorts are located in Branson, Missouri; the Pocono Mountains in Pennsylvania; Gatlinburg and Pigeon Forge in Tennessee; and Orlando, Daytona Beach and New Smyrna Beach in Florida.

Are Exploria’s vacations worth it?

If you’re looking for economical U.S. family travel options, Exploria could be worth it. Its resorts’ family-friendly amenities include swimming pools, on-site dining and complimentary shuttle service. The company also offers seasonal and ongoing vacation packages. However, since most of its resort features are geared toward families, you might find Exploria isn’t for you if you’re wanting more upscale accommodations.

Shop with confidence

Compare with top companies

Exploria Resorts Reviews

Filter by Rating

  • (5)
  • (1)
  • (1)
  • (4)
  • (102)

Popular Mentions

    How do I know I can trust these reviews about Exlporia Resorts?
    • 4,648,778 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Exlporia Resorts?
    • 4,648,778 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Profile pic of the author.
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 4, 2024

    As an owner who purchased last July, I can confidently say that many of the negative reviews about Exploria Resorts are exaggerated. My experience has been overwhelmingly positive, and I’ve even managed to turn my ownership into a profitable venture by renting out my weeks during popular events. From the start, the process was clear and straightforward. The sales team provided thorough explanations of what to expect, and I never felt pressured. I purchased with the intention of utilizing my ownership as both a vacation opportunity and a rental investment. The rental income exceeded my expectations, particularly around high-demand events like festivals and seasonal celebrations. The ability to offset costs with rental income has been a game-changer, making this investment a smart financial decision.

    Regarding the properties themselves, I’ve stayed in a variety of units and found them well-maintained and clean. Even during busy times, staff was attentive, and any minor issues were promptly addressed. The flexibility of the ownership program has allowed me to explore other locations within the network, all of which have lived up to the promises made during the sales presentation. I believe some frustrations shared by others stem from misunderstandings or unrealistic expectations. The key is to ask questions during the purchasing process and to fully utilize the resources available to owners. For me, it has been a seamless and rewarding experience. If you’re considering ownership, I recommend doing your due diligence and having a clear plan for how you want to use your investment. For my family, it’s been an excellent decision that we continue to enjoy and benefit from.

    Thanks for your vote! Report
    Exploria Resorts
    Response from Exploria Resorts

    Thank you so much for sharing your fantastic experience with us! We’re delighted to hear that your Exploria membership has been a great addition to your vacations and that you’ve enjoyed earning rewards credits, including those two free flights! It’s wonderful to know that our vacation packages have been so valuable for you. We appreciate your positive feedback and want to ensure that we continue to provide exceptional service. However, please note that we don’t customarily reply to comments on platforms like ConsumerAffairs.com, as we are not affiliated with that site. For any additional feedback or questions, you may have, we kindly ask that you reach out to us directly via email at consumeraffairs@exploriaresorts.com. This will allow us to give you the most accurate and personalized response.

    Reviewed Sept. 7, 2024

    Bought Exploria about a year ago and it’s been the best way for me to vacation. They have this marketplace where you can earn rewards credits. I’ve already gotten 2 free flights because of it. GREAT vacation package!

    Thanks for your vote! Report
    Exploria Resorts
    Response from Exploria Resorts
    Thank you so much for sharing your fantastic experience with us! We’re delighted to hear that your Exploria membership has been a great addition to your vacations and that you’ve enjoyed earning rewards credits, including those two free flights! It’s wonderful to know that our vacation packages have been so valuable for you. We appreciate your positive feedback and want to ensure that we continue to provide exceptional service. However, please note that we don’t customarily reply to comments on platforms like ConsumerAffairs.com, as we are not affiliated with that site. For any additional feedback or questions you may have, we kindly ask that you reach out to us directly via email at
    consumeraffairs@exploriaresorts.com

    . This will allow us to give you the most accurate and personalized response.

    Not sure how to choose?

    Get buying tips about Timeshares delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Reviewed Aug. 30, 2024

      The presentation was a little long, but overall I’ve had my point package since 2017 and it’s allowed me to take the vacations that I want to take. I give a vacation to my children every year for their birthday, and my family does a reunion every year since 2017. I’ve upgraded once after I retired and it’s been the best plan for my family. My program is paid off, but I do have a yearly maintenance. It’s not bad though, I take 2 vacations a year and give out an additional 3 vacations to my kids, so I don’t mind a yearly 1,000 maintenance for 5 vacations

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts
      Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at

      consumeraffairs@exploriaresorts.com.

      Customer Service

      Reviewed Aug. 11, 2024

      I have been an owner for 10 years and I love my ownership, especially using RCI, last calls my house had a major flood and I was able to stay for a whole 2 months in the same resort for $370 a week at Club Wyndham at Shawnee.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your wonderful experience! We’re thrilled to know you’ve enjoyed your 10 years of ownership and found great value in using RCI. It’s wonderful to hear that you were able to stay comfortably and affordably during a challenging time. Your feedback means a lot to us and motivates us to continue delivering great service. We look forward to continuing to serve you!

      Staff

      Reviewed April 18, 2025

      My husband won a one night stay at the poconos but we had to endure a 90 min presentation. Well, that turned to 3 hours! My husband and I repeatedly said NO so a supervisor intervened adding more “perks”. It was about to turn to 4 hours until my husband told them that they were giving him a migraine and that we were NOT interested. Extremely pushy!!! Selling us a dream telling us that if we purchase the timeshare we would get villas and simply the best of the best. (Not true by the way.) The sales rep opened his account and showed us what’s available and things were so outdated so that was a lie immediately. FOLKS, LISTEN and do your research FIRST. Take a break, go to the bathroom and read reviews if you don’t want to do it in front of them and be rude. SAY NO and tell them straight to their faces that NO is NO. NO is universal. Don’t get suckered into this. Hopefully someone listens.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.

      Profile pic of the author.

      Reviewed April 1, 2025

      Have been an owner for 15+ years and things have always not been great but I always enjoyed my vacation. Recently, We finished off paying for our timeshare years ago only to get a bill for $5,000 for maintenance and assessment fees, this is outrageous. They sent the bill in December and expected the money by the end of January. They only sent out these assessment fees to original owners. This is clearly discrimination. Only the owners from Pocono Mountain Villas received the assessment fee. Of course they offered you to sign paperwork to give them your timeshare and then you would not be liable for making the payment. I do not recommend this place to anybody. How can they do such a thing.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.

      Profile pic of the author.
      Customer ServiceSales & Marketing

      Reviewed Feb. 6, 2025

      Updated on 04/11/2025: Scammers continue to use my phone number to send thousands of robocalls from 6am to 11pm at night. No word from CEO or anyone in their department. Address given was a Denny’s restaurant in florida who asked us to post this review to tell others even THEY are tired of receiving letters meant for this fraudster company.

      Original Review: They held me and my husband hostage and every attempt they make to “make it right” are more sales call attempts. They are liars and scammers. Took my purse from me for a “background check” and ran my information without consent. Locked in a room for several hours with Laren ** and Crystian ** until we signed paperwork saying we didn’t rely on what he said which we refused to sign but magically they have 30+ sheets of digitally signed paperwork we never saw. Contacted our creditors and they’ve removed due to fraud. They will NOT honor ANY rescission clause and will claim your letter was “never sent.” They also call daily and email with passive aggressive notes and claim you have a loan with them. Fake emails given to us to cancel the timeshare we were forced to sign for without ever seeing it.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.

      Customer Service

      Reviewed Jan. 29, 2025

      My name is Sheila **. I am the owner of timeshare at Exploria which once was Fairway Villas. My dad passed this onto me and my daughter, our acct number is **. I've been paying maintenance since 1999 to this timeshare. I put in paperwork to cancel this membership since last year January 2024. I sent your paperwork which was notarized and recently you asked for death certificate which I sent in. A woman called me in November said she would get back to me in December. Now it's January going to be February. I don't want this membership anymore and you are saying I owe 11000 dollars. It sounds like you are threatening and bullying me. I need a phone call or something in writing to resolve this matter asap.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.

      Profile pic of the author.
      Customer ServiceContract & TermsStaff

      Reviewed Jan. 10, 2025

      Don’t even give an ear to these people, they are nothing but manipulative individuals looking to make money off anyone that gives them the opportunity. I was approached by a team of sales reps at Exploria who appointed me to Robyn **. Robin deliberately took advantage of me at a vulnerable time in my life. I explained that I was recently divorced and bought a home to start new again with my 3 year old daughter, only for them to use this information to pressure and manipulate me into purchasing a vacation package with them.

      After repeatedly telling her no she passed me to her manager Angelo ** who also wouldn’t take no for an answer. When I tell you these people pressure you, they drill you until you tell them yes. When I was sent to sign the contract, the manager had told me not to ask questions during signing. I don’t recall if it was recorded or not, but this seems illegal of them to tell me not to ask questions. I have written a complaint to the CEO so I am hoping they can sympathize with me and understand that the employees took advantage of my vulnerability. This is not ok, and I will make it my mission to get this resolved. You have been warned, do not give these thieves an opportunity to swindle you out your money.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.

      Profile pic of the author.
      Customer Service

      Reviewed Dec. 10, 2024

      I was contacted out of the blue by a representative named Mark regarding a stay at Exploria Resorts. I had stayed there two years ago and had a disappointing experience, but Mark assured me that there had been significant changes and upgrades to the resort since then. Trusting his words, I decided to give it another shot, hoping for a better stay. Unfortunately, this recent visit only confirmed my doubts about the quality of this place.

      The villa I stayed in was a huge letdown. Despite having the heat on, the bedroom and bathroom were freezing. It was unbearable, and I couldn't understand why the temperature remained so low even with the thermostat set to a comfortable level. It was impossible to get a restful night's sleep, and the cold made it even worse. To add to that, there was an awful smell coming from the kitchen. It was hard to ignore and made the entire villa feel unclean and uncomfortable.

      The condition of the furniture was also disappointing. It was old, stained, and dirty, which gave the entire space a neglected, rundown feel. It was nothing like the upgraded villa I had been promised. The resort clearly doesn’t prioritize proper maintenance, and the lack of attention to detail is evident in every corner of the property. I expected far more, especially after being reassured about the supposed improvements.

      On top of all these issues, I was charged an extra $250 by Cheap Vacations, a company associated with Exploria Resorts. This charge was based on the assumption that my wife would be accompanying me on the trip—something I never agreed to, nor did I ever disclose. The lack of communication and transparency is staggering. No one informed me that there was an expectation for my wife to be there, and I certainly never mentioned her. This charge was completely unjustified, and I feel completely taken advantage of.

      The customer service was another frustrating aspect of this stay. The front desk, presentation room, marketing, and management all blamed each other for the issue, but in the end, I was stuck with the extra charge. This company’s disorganization and lack of coordination between departments made it impossible to get a clear answer or any resolution. I want my $250 back, and I never want to hear from this company again. This experience has been a nightmare, and I strongly advise others to stay away from Exploria Resorts.

      Thanks for your vote! Report
      Exploria Resorts
      Response from Exploria Resorts

      Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.

      Loading more reviews...

      Exploria Resorts Company Information

      Company Name:
      Exlporia Resorts
      Website:
      www.exploriaresorts.com