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About Exploria Resorts
Pros & Cons
Pros
- Multiple vacation packages
- Military discounts
- Family-friendly accommodations
Cons
- Limited locations and availability
- Might require viewing a presentation
Bottom Line
Exploria Resorts is ideal for families looking to travel within its geographical focus area. It offers timeshare ownership opportunities following a 90- to 120-minute presentation, as well as vacation package resources.
What is Exploria Resorts?
Exploria owns a portfolio of hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Each location offers multiple amenities, services and vacation packages. You can also take advantage of its seasonal deals and packages for reduced rates and exclusive activities. As part of its Club Exploria program, the company also offers timeshare ownership opportunities — its timeshare condos come with various floor plans and fully equipped kitchens.
How do Exploria’s vacations work?
With Exploria, you’ll enter your desired vacation dates and destination. Its website will display all available hotels and resorts, along with a selection of room types and vacation packages. You can filter hotels and resorts by availability, features, distance and more. If you’re interested in a timeshare opportunity, click “Vacation Ownership” on Exploria’s homepage and follow the instructions for contacting its representatives.
Exploria Resorts costs
The cost of an Exploria vacation will vary based on the timeframe, location and room type.
For instance, a deluxe room with two queen beds at Exploria Express in Orlando, Florida, runs $119 per night for two adults and two ch ildren during autumn (offseason) weekends. At Greenview Branson in Branson, Missouri, in the spring, a comparable room costs $209 per night for the same family (military discounts are available). You can also save with a vacation package — one of Exploria’s promotions offers 20% off nightly when you add a day.
Exploria Resorts FAQ
Who owns Exploria Resorts?
Cerberus Capital Management acquired Club Exploria LLC in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.
How do I cancel my Exploria timeshare?
Start by contacting its member services, but often you’ll need to write a letter to cancel your timeshare.
How many resorts does Exploria own?
Exploria owns nine resorts. Each resort offers families a variety of amenities, room types and services.
Where are Exploria’s hotels and resorts?
Exploria’s hotels and resorts are located in Branson, Missouri; the Pocono Mountains in Pennsylvania; Gatlinburg and Pigeon Forge in Tennessee; and Orlando, Daytona Beach and New Smyrna Beach in Florida.
Are Exploria’s vacations worth it?
If you’re looking for economical U.S. family travel options, Exploria could be worth it. Its resorts’ family-friendly amenities include swimming pools, on-site dining and complimentary shuttle service. The company also offers seasonal and ongoing vacation packages. However, since most of its resort features are geared toward families, you might find Exploria isn’t for you if you’re wanting more upscale accommodations.
Exploria Resorts Reviews
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Reviewed Oct. 30, 2023
Exploria, you've turned our retirement dreams into a nightmare! At 70 and 74, we deserve better than this. From the deceitful cold call promising a trip to Orlando to the never-ending, aggressive sales meetings, you've shown nothing but contempt for your “owners”! Joel *'s 9-hour sales demonstration was a masterclass in deception and **. We were promised the moon and back, but what we got was a money pit with endless fees. And let's not forget the denied release, forced into a pricier unit, a classic bait and switch on senior citizens.
The Gatlinburg trip - supposedly a getaway but turned into another upgrade ambush led by Rachel ** and Karen **. Thousands spent on an upgrade we never wanted. Exploria is only interested in trapping you into more and more debt! Contracts shoved at us on a confusing thumb drive, questions dismissed, it's clear you wanted to keep us in the dark. But not anymore! People need to know what these crooks do to seniors! Their rooms? A hot tub flooding our carpet, a fireplace that never worked, and a kitchen-less "upgrade." You’re better off staying at Motel 6 that is comparable to Exploria accommodations and doesn’t require you to sign your life away. Over $100,000 sunk into this pit. Don’t get taken advantage of by Exploria, they need to be fined and punished for senior abuse!
Reviewed Oct. 20, 2023
Exploria and their sales reps are deplorable and not honest! I hope this serves as a warning to anyone considering getting involved in their timeshare scheme. Don’t fall for anyone of their fake friendliness because they’re quite good at **’ing people to get you to buy! It’s obvious that they have a well calculated scheme going on considering what other people are saying on here. What’s worse is that once you’re a member, using the points is practically impossible, I called and complained about this and several of the lies we were told at the sales meeting and one of their own reps told me that the person I dealt with “needed to be retrained” and that Exploria sales reps had permission to “stretch the truth”. There’s a serious problem with accountability and professionalism. They will tell you one thing to convince you to buy in but most of it is outright lies.
The main lie we were told was that our membership would give us access to international all-inclusive properties. Not true! We caught on soon after agreeing to buy and we made it a point to try and cancel immediately but doing so was also near impossible. They denied it because I was outside the rescission period even though I have proof that I attempted to cancel within the timeframe and it was them that sabotaged my cancellation efforts. We now understand why they would not give us access to the booking website until 30 days after we purchased! The booking access we were provided was also not the website Afroza, the sales rep, showed us in the presentation! Exploria’s questionable practices are seriously hurting people and it doesn’t appear that anyone is doing anything about it! They purposely mishandle the way they get you to sign the documents.
Rushing over all the important details while playing up their supposed benefits. They conveniently didn’t tell us we’d be paying 16% interest on the loan they had us take out. Anytime we asked questions we were given half-baked responses and **. Isn’t it kind of suspicious that they insisted on quickly telling us where to sign and initial. Considering the price of joining, you’d expect there to be more regulation oversight. Exploria is not only lacking on the compliance department but they’re doing so intentionally and raking in millions! They’re ripping people off and it needs to stop. I hope to see a lawsuit or a shutdown from the state, because what they have done to me, and countless others, is criminal. Shame on Exploria and be sure to avoid them if you’re going to the Poconos!
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Reviewed Sept. 6, 2023
My sister in law was able to use this timeshare once and we have had to exchange for RCI resorts and pay more fees just to use them. Every time we’ve stayed somewhere we are forced to sit through more sales meetings and we don’t want any part of it. We have put a minimum of $15,000 into this and it isn’t worth any of the stress, extra fees, or hassle. At the time of our meeting, we were starving and exhausted by the end of it. They had us sit there and listen for over six excruciating hours. All we wanted to do was leave and they made us feel like we could not leave without signing something. It was truly exhausting and mentally draining on us. Our contract says maintenance fees would be $180 bi-yearly. It continues to go up every year. They also said we could “bank” our week, but when we called about this we were told we would have to pay full price. How is that a benefit of ownership or a “deal”?
We have called them in the past for help and we are put on hold for unreasonable amounts of time, an hour or more, or they won’t answer at all. Exploria isn’t interested in providing any service, any vacations, any value, or running a reputable business. Their agreements are scams. We will never use this timeshare again. We have already tried selling it as they suggested and nothing ever happened. There is no market for reselling timeshares and they don’t care. We only hear from them when money is due and they make no effort to help or do the right thing. We just want it canceled.
Reviewed July 27, 2023
I am extremely dissatisfied with the services provided by Exploria Resorts. My husband and I were misled about the affordability and benefits of owning a timeshare, and instead have been burdened with increasing maintenance fees and a lack of availability. The pushy salespeople pressured us into purchasing the timeshare, despite us declining all the offers thrown at us. After a couple of hours, we had enough and caved to an $8000 price. I wish the employees went over the contract with us because we would not have signed it if we had seen that it was really $13,862! When we got home and finally read the 28-page contract, we found out we got a 2-bedroom in East Stroudsburg, PA! We would not have spent so much if we knew that’s where we had to vacation.
We mailed a letter requesting termination of the contract outlining all the reasons we want out. We detailed all our complaints and received a reply from “Member Services”. They didn’t address a single complaint, they took zero accountability and sent us 3 paragraphs of “You’re on your own, so try and sell it”. This company is a complete joke, and we plan on going to the Attorney General and filing complaints against them. Anyone reading this, we encourage you to file complaints with the attorney general and any other agency that oversees the business of timeshare scams.

Andrea, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consomeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed July 19, 2023
My encounter with Exploria Resorts was an absolute nightmare. It all began with a persuasive cold call promising a free vacation in Orlando, but there was a catch—I had to endure a never-ending 90-minute sales presentation. Little did I know it would turn into a grueling three-hour ordeal of false promises and intense pressure tactics. They painted a picture of affordable global travel through RCI, but it was all smoke and mirrors. Attempting to book vacations through RCI proved to be a futile exercise, and even when I managed to secure something, it was never my desired destination. The entire experience reeked of deception and left me burdened with hefty annual fees for a property that served no purpose. Despite my pleas, Exploria Resorts refused to release me from the contract, displaying a shocking lack of empathy. Trust me, steer clear of this company!

James, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions, you may contact us directly via email at consumeraffairs.com.
Reviewed July 15, 2023
I sent and Exploria received a 2-page letter with detailed information regarding my presentation, and the mis-reps that took place, and they responded to it, with a basic, generic, boilerplate template. A measly 3 small paragraphs. They do not address the concerns you bring to their attention and are so unwilling to help you! I am no more than a dollar sign to them! They’ll ask you questions to establish rapport, and seem so charming, and they use what you tell them against you, and make you believe you’re getting this incredible offer, when in reality they’re setting you up to pay tens of thousands of dollars, for something you’ll quickly learn you cannot use how they described!
THE ONLY thing mentioned in their response was they were unable to buy back the timeshare, after we were verbally told this was possible at any point, if we decided we no longer wanted it! Exploria continues to state, our mortgage is not transferrable, and if we want to sell it, we MUST pay off the loan. I’ve done some research, as EVERYONE READING THIS SHOULD, and timeshares are listed for as little as $1 online and have been sitting for months if not longer! Tons of people are practically giving these away and still NOBODY WANTS THEM!! DO NOT IGNORE THESE RED FLAGS!!

Terrylynn, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. In addition, our records indicate that we have previously addressed your concerns dated June 22, 2023. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed June 20, 2023
We got our timeshare with Exploria 4 years ago and that’s when the stress and lies started. They were putting on a huge show, had us sit through their spiel for over 4 hours, and guaranteed us the world and then some. It was totally misleading. We said no and they wouldn’t let up or let us leave to make a decision, it had to be right then without any chance to actually look at any paperwork. The sales rep Fred said we would be able to travel whenever we wanted to and that our points would get us at least four vacations every two years. None of it was true. They gave us a free three night stay in a villa, which was gorgeous so we agreed. When we showed up for the stay this villa was disgusting. There were bugs all over the place, the bed sheets were yellow, filthy, and clearly never changed. We had to go stay in a completely different hotel because it was so gross. Beyond that, we haven’t been able to use it at all. Not once.
There’s never anything available. Calling doesn’t help. No matter the time of year we call, there’s nothing available, they can’t help us, and it’s “high season”. Apparently every season is “high season”. They also promised us a free cruise. When we called to take them up on it they asked for $2,000. During another time of year it would’ve cost even more. All of their offers and promises are bogus. We called to return it and they invited us back for an appointment 3 weeks later. We explicitly told them we wanted to return it and be done and they still set up the appointment for us. Very misleading. We get there and another sales rep sits down with us trying to sell us more points! We refused and she said there was nothing more they could do for us. We’ve been demanding to return it ever since. This company survives off lies and robbing people. When you confront them they refuse to do anything about it.

Fatima, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on social site of consumeraffairs.com. While we are not subscribed to, a member of nor do we have an obligation to address their shared reviews on a non-regulated platform as Consumer Affairs.com, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you contact us directly via email at consumeraffairs.com. We are not partnered with nor affiliated to or with ConsumerAffairs.com. Any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Thank you for the opportunity to address this matter.
Reviewed June 14, 2023
Being an Exploria owner isn’t what it used to be. I have been an owner for 25 years and for the first 20, I was happy. However, that all took a turn for the worse, when I was heavily pressured to upgrade in 2018. I am retired, in my 60’s and on a fixed income and this new upgrade has decimated my finances. In 2018, I was on vacation when they roped me into an “owner update” to receive a parking pass. During the presentation, they said a lot has changed since I initially bought, however, the salespeople quickly started talking about upgrades and said that now their new or upgraded owners are investing in real estate, could start to rent out the timeshare to the public, and were able to cover the cost of ownership with these programs. I decided to go for it, but later found that there was misleading or missing information that was critical to making this decision.
My original timeshare was paid off and with the new purchase, the closing agent suggested I wait for 6 months and then take the loan to my bank to refinance. Quickly, I learned that there were availability and booking issues. I looked at my contract and found that I had the right to cancel within 10 days, which was incorrectly disclosed.
Additionally, the fees in the contract have significantly increased, which was never explained. This prompted me to write to the CEO to request cancellation due to the elder abuse that their employees utilized. I received a reply that basically said I was on my own and that I could sell or transfer my ownership through a resale company and then they went on to warn me to read the reviews of these resale companies, so I don’t get scammed. Why would you advise your owners to avoid resale company scams when you are a scam yourself? Of the 2 resale companies I’ve investigated, the reviews are horrible, Yet, this company only has 1.19/5 stars, so they are probably the last people that should be warning people about scams!

Peggy, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on social site of consumeraffairs.com. While we are not subscribed to, a member of nor do we have an obligation to address their shared reviews on a non-regulated platform as ConsumerAffairs.com, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com. We are not partnered nor affiliated to or with ConsumerAffairs.com. Any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Thank you for the opportunity to address your concerns.
Reviewed May 17, 2023
fixed maintenance fee costs associated with them, which is a lie, there has been a 23% increase. Open availability at the resort(s) of our choosing, another lie, we have had ZERO “luck” at finding any availability that fits our schedule. Discounts, discounts, discounts – sure if you simply used a standard booking engine like Expedia or Airbnb. The fees and interest rates associated with “ownership” are astronomical comparatively.
“Cash for points”, aka what we bought has a cash value, the third lie. There is no mechanism to allow for this. Finally, Exploria obviously does not care about the actions of their employees, as we have simply asked to be relieved of a what we NOW understand is a financial obligation with no physical or intrinsic value, in perpetuity. No one should be saddled with these bills for a product that simply isn’t real. Crucial details like availability, cost savings, and international destinations were all dramatically hyped by Exploria staff. We are victims of timeshare fraud and false advertising!

Alison, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on social site of consumeraffairs.com. While we are not subscribed to, a member of nor do we have an obligation to address their shared reviews on a non-regulated platform as ConsumerAffairs.com, we do want to ensure you receive an appropriate response. Please note should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs.com. We are not partnered with nor affiliated to or with ConsumerAffairs.com. Any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. We would like to remind you that attending a sales presentation is completely voluntary and purchasers such as yourself, could have left the presentation at any time. Thank you for the opportunity to respond to your concerns.
Reviewed March 30, 2023
The timeshare has been a screwed up mess from the beginning, with a mix up of a studio versus one bedroom unit. Then comes the bankruptcy and losing our choices of places to go and the new company not honoring the original contract that we purchased. They tried to force us to pay another $6,000 for something we did not want. The alternative to this was having limited times and places to go. Now, the maintenance fees continue to rise. We would benefit greatly if we did not have this timeshare, being we would be able to take a vacation where we want for the same or less amount of money than we are paying in maintenance fees each year. We are so limited in the places we can go with the timeshare. We don’t have any desire to try and use the timeshare anymore. Many other vacation alternatives would be much better than this timeshare, so we want it to be canceled.

Jerry, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with consumeraffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs.com.
Exploria Resorts Company Information
- Company Name:
- Exlporia Resorts
- Website:
- www.exploriaresorts.com
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