Exploria Resorts

Exploria Resorts

 1.2/5 (67 ratings)
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About Exploria Resorts

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Multiple vacation packages
  • Military discounts
  • Family-friendly accommodations

Cons

  • Limited locations and availability
  • Might require viewing a presentation

Bottom Line

Exploria Resorts is ideal for families looking to travel within its geographical focus area. It offers timeshare ownership opportunities following a 90- to 120-minute presentation, as well as vacation package resources.

What is Exploria Resorts?

Exploria owns a portfolio of hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Each location offers multiple amenities, services and vacation packages. You can also take advantage of its seasonal deals and packages for reduced rates and exclusive activities. As part of its Club Exploria program, the company also offers timeshare ownership opportunities — its timeshare condos come with various floor plans and fully equipped kitchens.

How do Exploria’s vacations work?

With Exploria, you’ll enter your desired vacation dates and destination. Its website will display all available hotels and resorts, along with a selection of room types and vacation packages. You can filter hotels and resorts by availability, features, distance and more. If you’re interested in a timeshare opportunity, click “Vacation Ownership” on Exploria’s homepage and follow the instructions for contacting its representatives.

Exploria Resorts costs

The cost of an Exploria vacation will vary based on the timeframe, location and room type.

For instance, a deluxe room with two queen beds at Exploria Express in Orlando, Florida, runs $119 per night for two adults and two ch ildren during autumn (offseason) weekends. At Greenview Branson in Branson, Missouri, in the spring, a comparable room costs $209 per night for the same family (military discounts are available). You can also save with a vacation package — one of Exploria’s promotions offers 20% off nightly when you add a day.

Exploria Resorts FAQ

Who owns Exploria Resorts?
Cerberus Capital Management acquired Club Exploria LLC in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.
How do I cancel my Exploria timeshare?
Start by contacting its member services, but often you’ll need to write a letter to cancel your timeshare.
How many resorts does Exploria own?
Exploria owns nine resorts. Each resort offers families a variety of amenities, room types and services.
Where are Exploria’s hotels and resorts?
Exploria’s hotels and resorts are located in Branson, Missouri; the Pocono Mountains in Pennsylvania; Gatlinburg and Pigeon Forge in Tennessee; and Orlando, Daytona Beach and New Smyrna Beach in Florida.

Are Exploria’s vacations worth it?

If you’re looking for economical U.S. family travel options, Exploria could be worth it. Its resorts’ family-friendly amenities include swimming pools, on-site dining and complimentary shuttle service. The company also offers seasonal and ongoing vacation packages. However, since most of its resort features are geared toward families, you might find Exploria isn’t for you if you’re wanting more upscale accommodations.

Exploria Resorts Reviews

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Page 1 Reviews 0 - 10
Resolution In ProgressRated with 1 star
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Verified Reviewer
Original review: Jan. 5, 2023

I am my sister's, Joanne **, financial advisor. I handle and pay all of her bills. In November, 2022, she received a statement from Blackwell Financial, that she was behind in her payments to Exploria Resorts for the amount of $2,48.03. I paid that outstanding debt and was advised to sell, or transfer the timeshare. Mr. George **, the representative at Blackwell was very helpful. He even supplied me with the contact information for the selling of the Timeshare. Today, I called the member service to discuss the sell, but was informed that my sister had to pay the maintenance fee for the new year. This cost was now $547.22, which I paid. I was told that I had to now contact another department. Nellie, the representative transferred me where I remained on hold for 40 minutes with no one answering the phone and the line finally disconnecting.

This company is a new scam and dishonest company. I am glad I am now able to see the nonsense that they have been doing. Someone needs to answer their phones and talk to their customers without asking for money. I attend on contacting an attorney to help resolve this issue, but I hope this company will resolve this issue before my lawyer gets involved.

Exploria Resorts response

Dianne, as mentioned in the previous post, a Representative did call your sister and left their direct contact information on a voicemail. Please have her call that number. Thank you for allowing us the opportunity to address this matter.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 4, 2023

My experience with Exploria has been nothing like what was promised. We purchased the timeshare in 2000 and this company has declined tremendously over the years. We were lied to and pressured into wasting a lot of money and time. This has been a huge financial burden and continues to be due to us being on a fixed income now. We are now unable to travel long distances because of our age, and we would be better off to no longer own a timeshare.

We have no desire to use the timeshare and do not want to waste any more money on this company. The "perks" were not true that initially sold us on this purchase, and we are not benefiting from it at all. The fees continue to rise even though we have the timeshare paid off, and it is a strain on our finances. Please help us by getting Exploria to cancel the timeshare ownership.

Exploria Resorts response

Thank you for reaching out to consumeraffairs.com with your concerns. We truly appreciate your loyalty over the past 23 years. Please know that when you purchased in 2000, Exploria Resorts was not the developer at the time. Although we certainly appreciate your expressed concerns, we were not present during the purchase and therefore, we are unable to reference the conversation that took place at the point of sale 23 years ago. While we hope that we can resolve the concerns about your timeshare, we understand that individual family circumstances change over time and that you may no longer desire to utilize your Vacation Interest. As Exploria Resorts does not have a buy back or resale program, you may consider selling your timeshare Vacation Interest, understanding that your mortgage is not transferrable and must be satisfied prior to any sale. Upon considering the resale and/or transfer of your Vacation Interest, we encourage and caution you to carefully review the timeshare transfer company you elect by researching the entity and reading reviews and advisories regarding the entity. Thank you for the opportunity to address your concerns.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2022

    If you are on this website, you are probably very disappointed with Club Exploria. If you are thinking about purchasing - DON'T. Take it from many owners, biggest mistake by purchasing "Vacation Interest" from Club Exploria. Every year that we have been with this company, we have had problems. Of course, the problems only start after the 10 day cancelation period. Our reoccurring and biggest problem is they continually take points from our account. These "errors" have happened 22 times since 2014 and have been documented. After making reservations, we would notice more points would be taken from the account than what was required for the reservation. It would take hours and days to try and get this corrected.

    At the beginning of 2022, though no reservation had been made, points were taken from our account. Even though we paid our owner and maintenance fees, our contracted allotted points were shorted. Excuse after excuse were given as why the points were taken from our account, but not once did they fix it. We even made a special trip to Summerbay to get this matter cleared up. We were only allowed to see a salesperson and they told us it couldn't be fixed, but we could spend another $25,000.00 to combined our contracts and buy more points. We were not allowed to see a manager, seems like managers don't want to be involved in problems.

    We contacted the Florida General Attorney's office and 6 months later and only then, did Club Exploria give us our correct points back. They also felt they had to give us back points that were due to us back in 2020 from a problem we had with them back then. We have been told we can sell our "Vacation Interest", but we don't want to transfer or sell someone else a problematic product. We don't want to sell someone the lies, terrible customer service, lack of availability at their resorts and the very high yearly maintenance fees. Why does Club Exploria not stand behind what they sell? They have breached their contract with us, so they should refund what we have bought and cancel our contracts. This is an ongoing problem and others need to know what problems this company gives to their owners.

    Exploria Resorts response

    Ms. Greene, thank you for posting your concerns on consumeraffairs.com. Although we continue to appreciate your loyalty over the years, we regret your continued dissatisfaction surrounding your vacation interest. In review of your reservation booking concerns, our records confirm that representatives from our Member Services team have reached out to you to review your account and the status of your EXPOs. It was further confirmed that you received a refund in EXPOs for one of your reservations at one of our resorts. Notwithstanding, we have provided you with options for your contracts on multiple occasions, and unfortunately, our position remains the same. You have the option of selling your vacation interest on your own or you can transfer to a family member or friend. With that said, we must respectfully deny your request once again for a late rescission or cancellation. Thank you for allowing us the opportunity to review and address this matter.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 24, 2022

    Regrettably, my wife and I got involved with Exploria and their timeshares. This has been an absolute nightmare. This company has two sides to it, one is the nice, professional & welcoming side that you see when they peddled their timeshares; and the other side is the vicious, predatory & sordid side you see when you’re already trapped into their scam. Their salespeople are masters of manipulation and deception.

    They will lie to your face to make a sale and when it’s all said and done, they refer to the contract they make you sign under the intense pressure of their sales presentations. Exploria has ripping people off down to a science. In every step of the process with them, there have been serious misrepresentations. They purposely and dubiously rushed us through the lending information and some of the fees, they verbally told us we wouldn’t be responsible for. We were told by Eileen ** and her boss multiple damaging lies. We were told we could get out of our timeshare at any point and “without penalty”.

    We wrote to the Executive VP to inform his office of the violations that took place during our purchase, and we received an egregious response denying everything. They washed their hands clean of any wrongdoing by pointing at the very contract their shady salespeople help execute. Exploria is not a company that has anyone’s best interest in mind. It’s a scam that is allowed to continue due to legal loopholes. I won’t allow them to continue holding my family hostage with this horrible timeshare. Let everyone know Exploria is acting fraudulently. They should be investigated.

    Exploria Resorts response

    Thank you for taking the time to express your concerns and provide your feedback on your experience with Exploria Resorts. As far as being advised that you can get of your timeshare at any point "without penalty", please be advised once again, that you were provided with a ten-calendar day rescission period to relinquish your timeshare without penalty. This disclosure is located directly above your signature and is in bold font. According to our records, we did not receive a cancellation request from you within that ten-day period. While we regret any disappointment you may have concerning your purchase, we would like to remind you that attending a timeshare sales presentation is completely voluntary and no evidence was found to support your allegations. You are still responsible for your financial obligations to Exploria Resorts. Should you be experiencing any financial hardships, please contact our Financial Services department at 800-371-8335 for information regarding payment plan options that may be available. Thank you for allowing us to provide you with a response to this matter.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 21, 2022

    I don’t recommend Exploria Resorts to anyone. We have been timeshare owners since 2001 and we have decided to want to cancel our membership. Obviously, we have had a bad experience leading up to this point or we wouldn’t want out so badly. These people will convince you to believe you are making an "investment” or try and pressure you into a contract with them only to find out they are nothing more than a bunch of liars! They reel you in telling you that you’re attending a short presentation that lasts hours of your time. They did inform us that we could sell this if our needs changed, but now we’re having a difficult time with them allowing us to walk away.

    There have been issues trying to book the vacation stay, and the annual fees have gone up. They lack customer service because when we have tried calling no one seems to know how to pick up the phone! Something that we thought was so good turned out to be years full of headaches. This has truly been money down the drain, and we are exhausted. We just want some source of freedom without having to continue paying for something we no longer have interest in. I know that there is something that can be done about this, and we have tried giving them the time to make this right, but we most certainly will not stop until this gets situated.

    Exploria Resorts response

    Ms. Darnesia, we appreciate you taking the time to share your concerns with consumeraffairs.com and allowing us the opportunity to respond. Please be advised that Exploria Resorts was not the owner at time of your purchase therefore, we cannot address what occurred at the point-of-sale. We have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide a response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase and these disclosures specifically speak to your concerns. In addition, we would like to remind you attendance at a timeshare sales presentation is completely voluntary. As we advised you in previous correspondence, you may want to consider transferring your vacation interest to a family member, friend or third party. Should you already have a buyer or someone ready to accept the transfer of your vacation interest, please contact our Title Transfer team at title_transfer@exploriaresorts.com. Thank you once again for allowing us an opportunity to address your concerns.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 21, 2022

    We have been reaching out for assistance in helping void our contract with Exploria Resorts. We have made them aware of our decision as well as expressed our feelings with them but they are not listening to us. We are now leaving reviews where we can to warn others about what this company is like after you buy. It’s just becoming frustrating being bounced around with lack of communication or assistance with this matter. I just feel like this timeshare is not usable for myself and my family. We paid for our timeshare in full shortly after the purchase. We were excited for the traveling opportunities promised in the timeshare presentation.

    When we tried to bring up our concerns at the owner's meeting, they just tried to sell us MORE. The time that we did utilize this we had to prepay maintenance fees for the next year to be able to use what we had for the trip plus add extra cash with it. I just don’t understand how any of this is suitable. It’s just not in our best interest to continue on with this extra strain.

    Exploria Resorts response

    Ms. Rebecca, thank you for sharing your feedback on consumeraffairs.com. Our records indicate that we did respond to your concerns you posted on the Better Business Bureau website in October. While we hope that we can resolve the concerns about your timeshare, we understand that individual family circumstances change over time and that you may no longer desire to utilize your Vacation Interest. As Exploria Resorts does not have a buy back or resale program, you may consider selling your timeshare Vacation Interest, understanding that your mortgage is not transferrable and must be satisfied prior to any sale. Upon considering the resale and/or transfer of your timeshare Vacation Interest, we encourage and caution you to carefully review the timeshare transfer company you elect by researching the entity and reading reviews and advisories regarding the entity. For more options to transfer your timeshare, please consider reaching out to a reputable and legitimate timeshare resale company, such as Timeshares Only. Timeshares Only is both trusted by ARDA and accredited by the BBB, with an A+ BBB rating. Timeshares Only is independently owned and operated and has no affiliation with Exploria Resorts, though they are our featured reseller due to their familiarity with our product. Please feel free to contact them directly at (800) 218-1993 to discuss their available programs. Thank you once again for allowing us the opportunity to address your concerns.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 18, 2022

    In August of this year, I visited the Pocono Mountain Villas by Exploria Resorts, and I was coaxed into a gigantic scam! I refuse to continue paying hard earned money for a predatory contract that was based on LIES and MISREPRESENTATIONS! Kaaminie told me I was buying into an exclusive and private resort, but when I got home, I found you can rent these resorts online without being an owner. I asked about cancellation options and Kaaminie kept turning my questions back on me saying “why would anyone cancel, nobody ever cancels”. She NEVER disclosed I had a short window to cancel. I have made several phone calls, placed texts, and sent emails all in an attempt to cancel. I have never been provided the opportunity to speak with the “right” person and now I am past the deadline, and no one seems to care. If they would have been even remotely honest about this product, I would not have to write this review.

    Exploria Resorts response

    Mr. Akiel - thank you for reaching out to Consumeraffairs.com, as mentioned to you previously on another website, we are looking into your account in more detail, and we have asked you previously to provide us with screen shots of your calls and/or text messages with Kaamimie so that we can further investigate your account. To date, we have yet to receive this information from you. Please forward this information to ConsumerAffairs@Exploriaresorts.com. Thank you once again for allowing us to address your concerns.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 18, 2022

    We originally purchased with Exploria at the Tree Tops resort in the Poconos. We were there on a stay and were never told that this required us to attend a sales presentation. We were told that in order to check out we had to attend but that it was only 1 hour. Instead, it was over 4 hours and was a high-pressure sales pitch full of lies. We asked if this was a timeshare presentation and they told us point blank that it was not. It was. They offered this membership on the guise that it was an investment opportunity, and we could sell it for a profit in the future. Not true, this timeshare has no resale value whatsoever.

    We were shown a top tier villa which turned out to be nothing like the access we purchased. They never even disclosed the real cost or the loan terms which ended up being at an unbelievably high interest and very expensive. They also did not disclose the maintenance fee obligations and that they go up every year and never end! They also lied about free points banking, which we discovered later came with a hefty fee.

    At a later date we were invited to an owner weekend and decided to go to get this resolved. The room they assigned us was a disaster. It was not cleaned, outdated, and the TV did not even work. There was no opportunity to resolve the nasty room assignment nor the fraud, instead it was another high-pressure sales presentation. We walked out. We were also told that we could stay at all-inclusive resort with no additional cost, just the points used for the reservations. What a surprise when we checked into an RCI Dominican Republic resort and were charged nearly $2,000 for the all-inclusive benefits of the stay! Do not do business with this company!

    Exploria Resorts response

    Ms. Julia, thank you for reaching out to ConsumerAffairs.com with your experience with Exploria Resorts. We certainly regret to learn of your expressed dissatisfaction, and we are very appreciative for the opportunity to address this matter. Our records indicate that you purchased your timeshare at Tree Tops in 2014. You claim you were told that the timeshare tour would only last one hour, but it lasted four hours. Club Exploria, LLC could not ascertain the exact length of your sales presentation as we are the successor declarant of Tree Tops and were not present at the time of your purchase in 2014. We would like to remind you that attendance at a sales presentation is completely voluntary. You state that you were told that your purchase was an investment. Per the acknowledged and signed purchase documents, it states "I understand that no person should purchase this vacation plan for investment and/or income from resale or rental." As far as the loan terms, they are included in the Retail Installment Contract which you signed under the section Federal Truth-in-Lending Disclosure Statement. It clearly illustrates the annual percentage rate, finance charge, amount financed, total number of payments and total sales price. In addition, it also provides details on the Cash Sale Price. Ms. Julia, you were provided with a seven-business day right to cancel this contract. We have no record of you contacting us to cancel within that seven-business day period. Respectfully, we must deny your request for cancellation, and you are still responsible for your financial obligations. Thank you for allowing us the opportunity to address this matter on consumeraffairs.com.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 5, 2022

    PLEASE READ AND HEED THIS WARNING: Do not buy anything from Exploria Resorts. They will sell you a worthless, useless timeshare and not lose a wink of sleep over conning hardworking people. Over the last 20 years, our experiences have gone downhill more and more with every interaction. My husband and I were told during our most recent upgrade that this new purchase would result in no more booking fees, except they hid all the other odds and ends that came with even more fees. Plus, when the maintenance cost rises every year, it offsets anything else we’d be paying anyway. Every time we signed contracts, salespeople flew right by all the financial details. My guess is if people realized how much they were paying compared to the original price they were offered, they’d run away screaming, at least we would have if given the opportunity!

    Exploria Resorts response

    Ms. Teresa, thank you for taking the time for sharing your valuable feedback. Please know, we appreciate your loyalty over the 20 years you have been an owner and vacationed with us. Our records indicate that you upgraded your vacation interest in February of 2016 with Summer Bay Joint Venture, I, L.C. Exploria Resorts is the successor declarant of Summer Bay Joint Venture, I, L.C. Unfortunately, we are unable to recreate your point-of-sale experience that occurred in 2016, therefore, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide our response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase and these disclosures specifically speak to your concerns. You were provided with a ten (10) calendar day right to cancel your purchase agreement. We have no record of receiving a request to cancel your contract within that ten (10) day rescission period. This information is located directly above your signature in bold font. In further reviewing your usage and reservations with us or through exchange, we see that the last time was in 2019. We would like to invite you to visit us again and/or contact our Member Services team to share your concerns. They can assist you with booking reservations, exchanges, and banking your EXPOs. They can be reached at memberservices@exploriaresorts.com or via phone at (844) 258-2397. Thank you once again for allowing us the opportunity to address this matter and for being a Member with Exploria Resorts.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 15, 2022

    Poconos. In 2018, my friend and I went to the annual car show at Javits Center in New York. At one of the booths we were given gifts to stay at Fairways at Poconos Villas but had to attend a 90 minute presentation. We accepted the gifts. On October 13th 2018, we went to the Poconos where we attended the presentation. During the presentation, we were in a large group where pictures were shown. We were then separated. My friend and I was brought to a desk where a sales rep joined us. The sales rep was of Jamaican descent and I am while my friend is from Haitian so we felt at ease. The rep told us the timeshare was an investment and how she was able to pay her maintenance fee from money she received from the company when her condo was rented out. She told us about a platform called the marketplace where we would get cheaper air flight, hotel and car rental prices.

    There was also a section on the platform where we could allow our family and friends to use with a code and we would get points for every dollar spent. This point could be used to pay for maintenance fee as well as put towards airplane tickets, hotel and car rental costs carried out on the platform. She also discuss how ownership rights would allow us to vacate at different properties in different countries in their program. They didn’t have such options in Jamaica but there was a lot of options in the rest of the Caribbean as well as across the globe. This sounded interested but We declined because we could not afford it. The sales rep went for her supervisor and she went back over what was said earlier. Then after declining again she went for her boss and after the persuading we accepted.

    I visited the Poconos Villas after the signing to see what we had purchased but was not able to see it because of renovations. I went back after Club Exploria took over the contract and again I could not see the condo that we purchased. Instead a similar size condo was given to me to stay. The condo was outdated with outdated furnitures, striped painting, and the patio floor board lifting. Whenever we requested to use our week, the location we wanted would never be available. The cost to use the marketplace platform to book air tickets, hotel or car rental were more expensive than any other website. After a year we realized we were scammed. The presentation was misrepresented. It states that I owned a condo which I have never seen, used or benefitted from. We were paying a loan that we took from Club Exploria and obviously the only person/company that has been benefiting from this agreement is Club Exploria.

    One of the worst part of it, is that Club Exploria is reporting the loan to the credit reporting agencies, which is negatively affecting my credit report. Club Exploria has used fraudulent misrepresentations, promises and high pressure sales tactics, which is illegal, to obtain a signed agreement which in turn would make the agreement void. I have made a complaint to the BBB agency and Club Exploria respond with a regenerated response..’we took over the contract from Summer Bay and we see where the agreement was been properly obtained and we’re not responsible for misrepresentation that was done during the presentation. I’ve contacted Club Exploria numerous times and keep getting the same response…’we can not terminate your timeshare’. Why are they still allowed to operate? Why aren’t there any help from these different consumer protection agencies?

    Exploria Resorts response

    Kesha, thank you for reaching out to ConsumerAffairs.com with your concerns - we truly appreciate the feedback we receive from our owners. We sincerely regret to learn that you are requesting a release of your Vacation Interest. With much respect and empathy to your expressed situation, Exploria Resorts does not currently have a "take back" program in place to accommodate your relinquishment request. This information is also highlighted in your contractual documents in which it states that Vacation Interests are sold for the purpose of personal use and enjoyment and not for the purpose of purchasing for future resale and/or "give back" opportunities. Notwithstanding this fact, we would like to share that you have the option to consider selling your Vacation Interest to an agreeable third party provided that any mortgage balance on your account is paid in full prior to your potential sale. If you would like to explore this option, we encourage you to review and reach out to reputable resale companies for more information. In the interim, please contact our Financial Services Department at (800) 371-8335 to discuss available payment plans that may mitigate your financial obligations until you are able to sell your Vacation Interest. In reference to your comment that we are report your late payments, please note that all credit reporting is governed by the federal Fair Credit Reporting Act. The Act ensures that personal credit ratings are valid by requiring that accurate information on credit accounts be furnished to the Credit Reporting Agencies. Club Exploria, LLC is required to accurately report the status of your credit account to the credit reporting agencies, including any failure to make required payments, late payments or any settlement of the account. We are prohibited by law from amending or making changes to your credit report unless we have evidentiary documents and information that would prompt us to do so. For questions on how to better utilize Marketplace, please reach out to our Member Services department at memberservices@exploriaresorts.com and they will be happy to assist you. Thank you for allowing us the opportunity to address your concerns.

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    Exploria Resorts Company Information

    Company Name:
    Exlporia Resorts
    Website:
    www.exploriaresorts.com