Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Exploria Resorts
Pros & Cons
Pros
- Multiple vacation packages
- Military discounts
- Family-friendly accommodations
Cons
- Limited locations and availability
- Might require viewing a presentation
Bottom Line
Exploria Resorts is ideal for families looking to travel within its geographical focus area. It offers timeshare ownership opportunities following a 90- to 120-minute presentation, as well as vacation package resources.
What is Exploria Resorts?
Exploria owns a portfolio of hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Each location offers multiple amenities, services and vacation packages. You can also take advantage of its seasonal deals and packages for reduced rates and exclusive activities. As part of its Club Exploria program, the company also offers timeshare ownership opportunities — its timeshare condos come with various floor plans and fully equipped kitchens.
How do Exploria’s vacations work?
With Exploria, you’ll enter your desired vacation dates and destination. Its website will display all available hotels and resorts, along with a selection of room types and vacation packages. You can filter hotels and resorts by availability, features, distance and more. If you’re interested in a timeshare opportunity, click “Vacation Ownership” on Exploria’s homepage and follow the instructions for contacting its representatives.
Exploria Resorts costs
The cost of an Exploria vacation will vary based on the timeframe, location and room type.
For instance, a deluxe room with two queen beds at Exploria Express in Orlando, Florida, runs $119 per night for two adults and two ch ildren during autumn (offseason) weekends. At Greenview Branson in Branson, Missouri, in the spring, a comparable room costs $209 per night for the same family (military discounts are available). You can also save with a vacation package — one of Exploria’s promotions offers 20% off nightly when you add a day.
Exploria Resorts FAQ
Who owns Exploria Resorts?
Cerberus Capital Management acquired Club Exploria LLC in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.
How do I cancel my Exploria timeshare?
Start by contacting its member services, but often you’ll need to write a letter to cancel your timeshare.
How many resorts does Exploria own?
Exploria owns nine resorts. Each resort offers families a variety of amenities, room types and services.
Where are Exploria’s hotels and resorts?
Exploria’s hotels and resorts are located in Branson, Missouri; the Pocono Mountains in Pennsylvania; Gatlinburg and Pigeon Forge in Tennessee; and Orlando, Daytona Beach and New Smyrna Beach in Florida.
Are Exploria’s vacations worth it?
If you’re looking for economical U.S. family travel options, Exploria could be worth it. Its resorts’ family-friendly amenities include swimming pools, on-site dining and complimentary shuttle service. The company also offers seasonal and ongoing vacation packages. However, since most of its resort features are geared toward families, you might find Exploria isn’t for you if you’re wanting more upscale accommodations.
Exploria Resorts Reviews
Any
- Any
![Rated with 5 stars]()
![Rated with 4 stars]()
![Rated with 3 stars]()
![Rated with 2 stars]()
![Rated with 1 star]()
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,241 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Exploria Resorts bait and switch methodology must be called out! Consumers should be fully aware of what they “pitch” is lies. We were told that this product had:
fixed maintenance fee costs associated with them, which is a lie, there has been a 23% increase. Open availability at the resort(s) of our choosing, another lie, we have had ZERO “luck” at finding any availability that fits our schedule. Discounts, discounts, discounts – sure if you simply used a standard booking engine like Expedia or Airbnb. The fees and interest rates associated with “ownership” are astronomical comparatively.
“Cash for points”, aka what we bought has a cash value, the third lie. There is no mechanism to allow for this. Finally, Exploria obviously does not care about the actions of their employees, as we have simply asked to be relieved of a what we NOW understand is a financial obligation with no physical or intrinsic value, in perpetuity. No one should be saddled with these bills for a product that simply isn’t real. Crucial details like availability, cost savings, and international destinations were all dramatically hyped by Exploria staff. We are victims of timeshare fraud and false advertising!
The timeshare has been a screwed up mess from the beginning, with a mix up of a studio versus one bedroom unit. Then comes the bankruptcy and losing our choices of places to go and the new company not honoring the original contract that we purchased. They tried to force us to pay another $6,000 for something we did not want. The alternative to this was having limited times and places to go. Now, the maintenance fees continue to rise. We would benefit greatly if we did not have this timeshare, being we would be able to take a vacation where we want for the same or less amount of money than we are paying in maintenance fees each year. We are so limited in the places we can go with the timeshare. We don’t have any desire to try and use the timeshare anymore. Many other vacation alternatives would be much better than this timeshare, so we want it to be canceled.
Jerry, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with consumeraffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs.com.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Exploria has been nothing but a thorn in our side and anything other than helpful since we bought the timeshare. We’re going on four years of “ownership” and have been completely unable to use it. When we call we just get sent through the endless call transfers. At first, we were in Orlando and they told us we were getting 30,000 points biannually and had us schedule a weekend at our home spot to “learn more about the timeshare and property”. This 90-minute presentation was FIVE HOURS LONG with our son. We tried to leave several times and they had the gall to tell us no we couldn’t leave, even after telling them no and we weren’t interested. This was like an interrogation to get a false confession, except instead of signing a statement they had us sign our lives away.
When we showed up in the Poconos for our weekend, Glenda, if that’s even her real name, told us we didn’t actually own what they sold us in Orlando and it was actually only 3 months long and not a real deal. We should’ve gotten up and left right then and there because that is ridiculous, but she kept us there and bullied us until we signed back up for our original 30k points. This was in 2019 and she said we would not get billed for maintenance until 2021, another lie. Glenda even gave us her “personal number” but we’ve never gotten through to her or a callback. It’s probably not even a real number.
The more we look into this the more we see how Exploria cons everyone into it. We can’t get answers from anyone. Exploria owes us a lot of money and we want out of this contract. ASAP doesn’t even begin to cover it. We needed canceled the day we spoke to Glenda. Even the New York Attorney General told us Exploria refuses to make any kind of adjustments despite their attempts to mediate. How is it that Exploria, a corrupt company, can tell a government office to pound sand? We need our “contract” canceled and it needs to be canceled NOW.
James, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with consumeraffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly at consumeraffairs@exploriaresorts.com
To be clear, regardless of how our story started, we believe now that Club Exploria and Exploria Resorts, engaged in deeply deceptive sales practices, developed to steal money from young families like ours. Club Exploria invited us to stay at their property in Daytona Beach, Florida, with a required presentation. When we checked in, we found the accommodations to be right in line with “free”. Given that there was no obligation to purchase, we were pleasantly surprised, and the kids settled in.
The next day we went to the presentation, which left us with the impression that what Exploria had to offer was an exclusive travel club. They told us that there was an array of benefits, advantages, and opportunities for us to use if we invested in their product. When Covid-19 hit, we could not use any portion of these privileges, as we are Canadian, and the borders were closed. When we asked to suspend, postpone, or bank the usage, we were flatly denied. Still, like the rest of the world, we adjusted and tried to remain positive and hopeful.
As we have reflected on our experience, we are now convinced that we were plainly hustled and succumbed to pressure tactics to buy into a scam. 3 hours of high-pressure sales at the hands of 3 different crooked salespeople. Not only can we never book any stays, but we now have also realized that the same places that we are paying for, as exclusive to members, are available to the public at far lower prices. We have never had the opportunity to use the timeshare in the last three years. Allocating money that we should use for more pressing matters in our day-to-day struggle. Lies, lies, and more lies! Nothing good will come out of doing any level of business with this company.
Vladimir, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. as we are not partnered with nor affiliated to or with consumeraffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. In addition, our records indicate that we have previously addressed your concerns with correspondence dated March 8, 2023. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Exploria Resorts is completely dishonest in practically all its business practices. Their sales team is shameful, blatantly lying during their sales presentations. We made the mistake of giving them our trust, now we are seemingly trapped in an expensive, worthless timeshare. We were told a plethora of lies that equate to outright fraud. Part of the pressure comes with comments like it is “Today Only Pricing” or “you would be crazy if you didn’t buy today”.
All the lies aside, the most despicable thing is coming down to this, they ignored disclosing the legal rescission period to us. We outlined, in writing that we wanted to cancel, and postmarked accurately within the appropriate time. Following our request, they did two things. First, they claimed they did not receive the letter; then they just treated it like it was never sent at all. So, we followed with another written letter demanding that they cancel the contract based on the other lies and omissions we discovered in ADDITION to the rescission letter.
They were happy to inform us that we are simply screwed, offering up 3rd party resale options that are NOT options unless we pay off the mortgage and pay for the resale service. This entire industry appears to be a dangerous financial landmine. I am a Teacher and my Husband is a veteran, we have worked hard and lived with integrity. We want justice for ourselves and anyone else that has fallen prey to Exploria Resorts. If this doesn’t get resolve quickly, the Attorney General will be hearing from us!
Sandy, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs.com.
Unfortunately, my experience with buying a timeshare with Exploria has been like a nightmare. This nightmare was exacerbated by the high pressure exerted by the sellers and the false promises they made. Exploria vendors are storytellers. They lied to our faces about the availability of the properties and the quality of them. Also, They told us we could book at the Disney resorts. That ended up being false since I have entered the Exploria portal several times and I have never been able to make a reservation, much less with Disney.
On top of all, we were not informed about inflation and increased maintenance cost, or special additional charges. I was pressured and manipulated by these scammers and I am sorry I made an impulsive decision to purchase this timeshare. I highly recommend others to do their research before making a decision to buy and be alert to deceptive sales tactics.
Moises, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
My 19 year old sister and I (31) were persuaded to join in October 2022 and when I said persuaded I mean lied to. Everything that was told to us regarding how easy it is to use, to all of the places we can go to how good of an investment it could be and to how great of a deal it is m, was a lie. Since October I have called 17 times, half the time I can’t get anyone on the phone and I end up hanging up after waiting an hour. They have an option to get a callback and I never get a call back. I call them because I can’t get logged onto the website, I haven’t even been able to go on the website since October 2022. We haven’t been able to look up anything or even plan a vacay. I can get logged into Marketplace but it’s so confusing to use. We were told there’s a video showing how to use it, we have yet to see the video.
The last person I talked to they asked if I would like someone from higher up to call me, I said of course, that was a month ago. So after talking to multiple family members and friends, I was suggested to just take the L and put it in collections. Of course the only time I get a call is when it's that time of the month to pay them and not even 24 hours later they call because all they want is their money. I wish I wasn’t suffering from manic depressive episodes the time me and my sister went. I told them all about them and how I want a better life and they definitely took advantage of my mental health. If I could re-do anything in my life, it would decrease be to say No to Exploria, and that says a lot.
Kristin, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. While we are not subscribed to, a member of, nor have an obligation to address their shared reviews on a non-regulated platform as consumeraffairs.com, we do want to ensure you receive an appropriate response. Please note that should you have any concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com. We are not partnered with nor affiliated to or with consumeraffairs.com. Any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts.
With respect to the concerns surrounding your attempts to contact our Member Services department, call volume varies at different times of the year as our owners are making vacation plans for the year and at times Member Services wait times can be over an hour. Our records indicate that we did contact you directly on December 5, 2022, and that you advised our representative that you were on your way to an appointment and that you would try to log into the owner portal later. We do recommend that you add noreply@exploriaresorts.com to your contact list as there are times when emails from Exploria Resorts are blocked and end up in SPAM. We also encourage you to reach out to our Member Services team via email at memberservices@exploriaresorts.com so they can assist you with gaining access to the Owner Portal.
Attending a sales presentation is completely voluntary and you could have left the presentation at any time. In addition, you acknowledged and signed purchase documents which state that the purchaser(s) acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage. Thank you for the opportunity to address your concerns.
If you haven’t heard of Exploria Resorts, consider yourself lucky, we wish we never had. Exploria employees, simply lied to us at every turn. We were told it was a real estate investment, but it is not. We were not notified of our LEGAL rescission period as determined by state law. We were told there would be no maintenance fees, but there are "club dues" which equate to the same thing. We were shown luxury apartments and 3-bedroom villas, none of which are available to us. We were told that our points were exchangeable for car rentals and top tier properties around the world; just a pack of lies. This company is antiquated at best, and no one is looking to travel to their resorts.
For part of their marketing pitch they include that they have booking engines at the level of Airbnb and Expedia is a joke. We have never actually used our “membership”; 2 years later, there is nothing there worth our time to navigate. To make this worth anything, you must convert your ownership into RCI points which incurs an exchange fee, and we were told there were no exchange fees. If you like to travel, just book directly with the resort or on a REAL booking engine like Airbnb or Expedia. Exploria is useless. If their employees believe what they are saying, it is sad. If they don’t, they KNOW they are scamming people.
I am my sister's, Joanne **, financial advisor. I handle and pay all of her bills. In November, 2022, she received a statement from Blackwell Financial, that she was behind in her payments to Exploria Resorts for the amount of $2,48.03. I paid that outstanding debt and was advised to sell, or transfer the timeshare. Mr. George **, the representative at Blackwell was very helpful. He even supplied me with the contact information for the selling of the Timeshare. Today, I called the member service to discuss the sell, but was informed that my sister had to pay the maintenance fee for the new year. This cost was now $547.22, which I paid. I was told that I had to now contact another department. Nellie, the representative transferred me where I remained on hold for 40 minutes with no one answering the phone and the line finally disconnecting.
This company is a new scam and dishonest company. I am glad I am now able to see the nonsense that they have been doing. Someone needs to answer their phones and talk to their customers without asking for money. I attend on contacting an attorney to help resolve this issue, but I hope this company will resolve this issue before my lawyer gets involved.
Dianne, as mentioned in the previous post, a Representative did call your sister and left their direct contact information on a voicemail. Please have her call that number. Thank you for allowing us the opportunity to address this matter.
My experience with Exploria has been nothing like what was promised. We purchased the timeshare in 2000 and this company has declined tremendously over the years. We were lied to and pressured into wasting a lot of money and time. This has been a huge financial burden and continues to be due to us being on a fixed income now. We are now unable to travel long distances because of our age, and we would be better off to no longer own a timeshare.
We have no desire to use the timeshare and do not want to waste any more money on this company. The "perks" were not true that initially sold us on this purchase, and we are not benefiting from it at all. The fees continue to rise even though we have the timeshare paid off, and it is a strain on our finances. Please help us by getting Exploria to cancel the timeshare ownership.
Thank you for reaching out to consumeraffairs.com with your concerns. We truly appreciate your loyalty over the past 23 years. Please know that when you purchased in 2000, Exploria Resorts was not the developer at the time. Although we certainly appreciate your expressed concerns, we were not present during the purchase and therefore, we are unable to reference the conversation that took place at the point of sale 23 years ago. While we hope that we can resolve the concerns about your timeshare, we understand that individual family circumstances change over time and that you may no longer desire to utilize your Vacation Interest. As Exploria Resorts does not have a buy back or resale program, you may consider selling your timeshare Vacation Interest, understanding that your mortgage is not transferrable and must be satisfied prior to any sale. Upon considering the resale and/or transfer of your Vacation Interest, we encourage and caution you to carefully review the timeshare transfer company you elect by researching the entity and reading reviews and advisories regarding the entity. Thank you for the opportunity to address your concerns.
Exploria Resorts Company Information
- Company Name:
- Exlporia Resorts
- Website:
- www.exploriaresorts.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.