Exploria Resorts Reviews

We were lured in with promises of gift vouchers and told this would be a simple visit. Instead, we were trapped in a room with multiple salespeople who refused to accept our repeated "no" answers. Each rejection was met with another "better" deal until we were so worn down that we gave in. They rushed us through signing paperwork without time to read anything properly. The lies were staggering. They claimed we could rent out our unit and it would "pay for itself" – completely false. They promised to consolidate our existing Massanutten contract under Exploria – never happened.

We signed a timeshare contract with Exploria Resorts in January 2022 after attending what was supposed to be a one-hour presentation at their Poconos location. We had already purchased from them in 2019 and had just finished paying off that loan, so we had no intention of taking on more debt. However, representative Stephen ** pressured us into upgrading by claiming our existing membership was inadequate and that upgrading was necessary for better availability, EXPO point privileges, and eventual resale options. The presentation stretched far beyond one hour, and we were shown documents for a unit with an outstanding balance from a supposed previous owner while being hit with "today only" offers. We were told EXPO points could generate income through RCI or Marketplace, but the reality has been completely different.

My wife and I, both in our 70s on a fixed income, were victims of Exploria Resort’s lies in February 2020. Their representatives pressured us into a long presentation with outright lies and false promises. They claimed we could pay maintenance fees with Expos - false, with only a $500 limit and 90-day processing delay. They promised Disney benefits that don't exist, told us we could "go anywhere" through RCI, but we've never been able to book a single vacation in 6 years due to no availability. We are a disabled couple needing ADA accommodations, they assured us this wouldn't be a problem, yet we can't get accessible rooms through their system.

My family was pressured into purchasing on a trip we took to reset after the suicide of our son this year. We were tricked into believing it was a way to vacation more for cheaper. Thinking this is just what our family needed (HappyTimes). When in fact there cost ends up higher than the regular rates the places charge. Everything they told us was a lie. It took weeks to receive any information from Exploria Resort and by the time we realized there was no value the this purchase it was too late to cancel.

We fell victim to Club Exploria's deceptive practices after my wife received a call from radio station 93.1 FM claiming she won a free trip. We accepted a stay at Pocono Mountain Villas where we were forced into a high-pressure sales presentation by Jose **, who made numerous false promises. Moran claimed our membership was a tax-deductible property investment, which our tax preparer confirmed was completely false. He promised we'd never pay full price for vacations with endless worldwide options and could pass on this valuable asset to our children. After paying over $5,000, we discovered none of this was true. For over six months, we attempted to book family vacations through their system. Nothing was ever available for our travel dates despite the website advertising worldwide destinations. When something rarely appeared, it was only single day stays for two people, completely useless for family trips.

Liars. Do NOT buy anything from them. They just straight up, blatantly lied to me in every way imaginable to get me to sign up. They delayed sending me all of the follow-up needed to uncover those lies until after my grace period to exit. Then they refuse any sort of exit. Such a total ripoff and scam.

As an Air Force veteran and frontline healthcare worker, I was targeted by Exploria's predatory sales tactics during what should have been a family vacation in Orlando. They lured my wife and I in with a "promotional package" supposedly honoring my military service and our pandemic work, both being Nurses. It was nothing more than a trap to drain our finances. The initial presentation lasted an entire day despite promises of 2-4 hours. Saleswoman Esperanza made countless false promises about worldwide travel, rental income, resale options, and platinum status benefits. Every single promise was a lie. We foolishly upgraded twice, paying a total of $37,242.75, believing their deceptive guarantees about better accommodations and increased benefits. When we tried accessing the promised "premium" Building 601, we were told our configuration disqualified us.

Let's see.... Lied to thru the sales pitch....hurried thru the closing process as the office was closing....ADA rights violated....so many lies....haven't even used any points! Misleading and no way out but to foreclose....don't do it!!!!

The presentation was fairly pleasant, but you don't realize how difficult it is to make reservations until after the opt out date has come and gone. You have 10 days to cancel your purchase, yet it took almost 4 weeks before we could get into the information and reservation system, only then did we find out it is nearly impossible to make reservations without either making a phone call or more often opting for someone to call you back. Arduous at best. I was skeptical when we went to the time share, the toaster didn't work on one side, when it rained water flowed via a failed gutter right into the living room (like a garden hose), the hot tub spewed black out of the jets.

I had one of the most disappointing and stressful experiences with Embark by Exploria Resorts, and I feel compelled to warn others. Last year, my ex and I signed up for a trial membership. Although we could not use the membership until it was paid in full, I made every single payment from my own account — on time — for 12 months. My ex did not contribute a single dollar. Now that it’s paid off, I finally made a reservation for a vacation with my kids — their only trip before school starts — and this company is threatening to cancel it.