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About Exploria Resorts
Pros & Cons
- Multiple vacation packages
- Military discounts
- Family-friendly accommodations
- Limited locations and availability
- Might require viewing a presentation
What is Exploria Resorts?
Exploria owns a portfolio of hotels and resorts throughout Florida, Pennsylvania, Missouri and Tennessee. Each location offers multiple amenities, services and vacation packages. You can also take advantage of its seasonal deals and packages for reduced rates and exclusive activities. As part of its Club Exploria program, the company also offers timeshare ownership opportunities — its timeshare condos come with various floor plans and fully equipped kitchens.
How do Exploria’s vacations work?
With Exploria, you’ll enter your desired vacation dates and destination. Its website will display all available hotels and resorts, along with a selection of room types and vacation packages. You can filter hotels and resorts by availability, features, distance and more. If you’re interested in a timeshare opportunity, click “Vacation Ownership” on Exploria’s homepage and follow the instructions for contacting its representatives.
Exploria Resorts costs
The cost of an Exploria vacation will vary based on the timeframe, location and room type.
For instance, a deluxe room with two queen beds at Exploria Express in Orlando, Florida, runs $119 per night for two adults and two ch ildren during autumn (offseason) weekends. At Greenview Branson in Branson, Missouri, in the spring, a comparable room costs $209 per night for the same family (military discounts are available). You can also save with a vacation package — one of Exploria’s promotions offers 20% off nightly when you add a day.
Exploria Resorts FAQ
Who owns Exploria Resorts?
Cerberus Capital Management acquired Club Exploria LLC in November 2017, including two of the company’s Florida resorts and one in Gatlinburg, Tennessee.
How do I cancel my Exploria timeshare?
Start by contacting its member services, but often you’ll need to write a letter to cancel your timeshare.
How many resorts does Exploria own?
Exploria owns nine resorts. Each resort offers families a variety of amenities, room types and services.
Where are Exploria’s hotels and resorts?
Exploria’s hotels and resorts are located in Branson, Missouri; the Pocono Mountains in Pennsylvania; Gatlinburg and Pigeon Forge in Tennessee; and Orlando, Daytona Beach and New Smyrna Beach in Florida.
Are Exploria’s vacations worth it?
If you’re looking for economical U.S. family travel options, Exploria could be worth it. Its resorts’ family-friendly amenities include swimming pools, on-site dining and complimentary shuttle service. The company also offers seasonal and ongoing vacation packages. However, since most of its resort features are geared toward families, you might find Exploria isn’t for you if you’re wanting more upscale accommodations.
Exploria Resorts Reviews
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- 4,568,019 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 4, 2024
As an owner who purchased last July, I can confidently say that many of the negative reviews about Exploria Resorts are exaggerated. My experience has been overwhelmingly positive, and I’ve even managed to turn my ownership into a profitable venture by renting out my weeks during popular events. From the start, the process was clear and straightforward. The sales team provided thorough explanations of what to expect, and I never felt pressured. I purchased with the intention of utilizing my ownership as both a vacation opportunity and a rental investment. The rental income exceeded my expectations, particularly around high-demand events like festivals and seasonal celebrations. The ability to offset costs with rental income has been a game-changer, making this investment a smart financial decision.
Regarding the properties themselves, I’ve stayed in a variety of units and found them well-maintained and clean. Even during busy times, staff was attentive, and any minor issues were promptly addressed. The flexibility of the ownership program has allowed me to explore other locations within the network, all of which have lived up to the promises made during the sales presentation. I believe some frustrations shared by others stem from misunderstandings or unrealistic expectations. The key is to ask questions during the purchasing process and to fully utilize the resources available to owners. For me, it has been a seamless and rewarding experience. If you’re considering ownership, I recommend doing your due diligence and having a clear plan for how you want to use your investment. For my family, it’s been an excellent decision that we continue to enjoy and benefit from.
Thank you so much for sharing your fantastic experience with us! We’re delighted to hear that your Exploria membership has been a great addition to your vacations and that you’ve enjoyed earning rewards credits, including those two free flights! It’s wonderful to know that our vacation packages have been so valuable for you. We appreciate your positive feedback and want to ensure that we continue to provide exceptional service. However, please note that we don’t customarily reply to comments on platforms like ConsumerAffairs.com, as we are not affiliated with that site. For any additional feedback or questions, you may have, we kindly ask that you reach out to us directly via email at consumeraffairs@exploriaresorts.com. This will allow us to give you the most accurate and personalized response.
Reviewed Sept. 7, 2024
Bought Exploria about a year ago and it’s been the best way for me to vacation. They have this marketplace where you can earn rewards credits. I’ve already gotten 2 free flights because of it. GREAT vacation package!
consumeraffairs@exploriaresorts.com
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Reviewed Aug. 30, 2024
The presentation was a little long, but overall I’ve had my point package since 2017 and it’s allowed me to take the vacations that I want to take. I give a vacation to my children every year for their birthday, and my family does a reunion every year since 2017. I’ve upgraded once after I retired and it’s been the best plan for my family. My program is paid off, but I do have a yearly maintenance. It’s not bad though, I take 2 vacations a year and give out an additional 3 vacations to my kids, so I don’t mind a yearly 1,000 maintenance for 5 vacations
consumeraffairs@exploriaresorts.com.
Reviewed Aug. 11, 2024
I have been an owner for 10 years and I love my ownership, especially using RCI, last calls my house had a major flood and I was able to stay for a whole 2 months in the same resort for $370 a week at Club Wyndham at Shawnee.
Thank you for sharing your wonderful experience! We’re thrilled to know you’ve enjoyed your 10 years of ownership and found great value in using RCI. It’s wonderful to hear that you were able to stay comfortably and affordably during a challenging time. Your feedback means a lot to us and motivates us to continue delivering great service. We look forward to continuing to serve you!
Reviewed Nov. 24, 2024
*** I am an Owner.*** I just want to start off by saying. When they pitch the offer to you it sounds like an absolute dream! But it’s not by all means. I started off this nightmare through a marketing opportunity 99 bucks to stay in Florida and a free stay with Exploria & 90 mins pitch. I meet with Jose in the marketing office in Pennsylvania who truly has the gift of Gab. He painted a picture that this was the greatest opportunity and I told him my family was looking to buy in Serenity which is also located in the Pocono Mountains in Pennsylvania. As he claimed he was rolling out the red carpet for us…. Bull…. I should have went with my gut.
Anyways, we ended up buying into the scam in March. He told us because we were owners. We were going to be staying in the renovated units so here I booked a trip for my family and I to come down in September and I request to say in a three bedroom unit. Needless to say they we stood in an old unit and need to get rid of the maintenance company that they have because they don’t clean and we didn’t have any towels or sheets. I called the front desk on multiple occasions and finally to someone who told us they didn’t have anything because it was a busy weekend and gave us Face towels instead. I went out, bought towels and sheets for me and my guest and then we noticed we had bugs in our master bedroom so we left. We checked out early.
Exploria did nothing to help. I swore to my husband, I would use our ownership to visit the other locations when here now in November we received a phone call for a welcome back opportunity. I spoke to my husband. We decided we were going to give it a try again, the young lady who we spoke to Promised us to stay at a renovated unit so finally comes day for us to check in. They give us a two bedroom loft, not renovated closets, full of mold, dresser drawers, hanging out, door is broken, bathrooms, full of scum soap, and mildew. Just gross! I drive back down to the welcome center requesting for them to change our unit for the renovated one they promised, notified them of all the gross things going on in the unit that they gave us and the lady said I needed to contact customer service.
I called customer service, got in contact with the director who truly was helpful, but he’s not located in Pennsylvania so I’m sure he’s unaware how bad the units are. After three hours of our time being wasted, we were told there was no renovated unit available and we would have to stay at another unit and call back tomorrow at 12. The second unit was the same thing. Not clean. Everything looks dirty, dusty and dingy, but we stood there for the night in hopes that we would get the new unit the next day. Now here the following day we contact customer service, spoke with the director again, and he was able to give us a renovated unit but it was Like pulling teeth. Blah Wonderful. They are nice.
Now it’s time for our Welcome back Owners meeting for us to be suckered again to upgrading our expos because the first time around the picture Mr. Jose painted that the package we had would be enough…. Weren’t enough and in order for us to do that we would need to Drop another 3500 or apply for a credit card …. LIKE WHAT?.
I don’t understand what these people are doing or how they are getting away with scamming people the way that they are but please don’t buy here. Or do your research because they don’t keep their word and everyone gives you a different answer. It’s a headache and I wish I could get rid of this mess. Be careful and please use your money for something with better quality.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Oct. 17, 2024
Alligators were loose on property without proper signage. Rooms were not handicap capable. You will be held hostage unable to view unit being sold. Closing docs will be incomplete and not have financial company information. Ignores cancelation
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Aug. 31, 2024
In 2019, my wife and daughter went to a shopping mall and were enticed to attend a presentation with Exploria Resorts in exchange for free a cruise offer. We attended that presentation and what we got was a high-pressure sales meeting for a timeshare. Despite our constant refusals, the salesperson pushed hard, making FALSE PROMISES about savings and easy booking.
Since then, we’ve faced nothing but FRUSTRATION. Booking options were scarce, and the process is a NIGHTMARE!!! The promised rental income never materialized. We feel misled into and now trapped by the contract. Had they not hurried us through the contract by telling us to sign here and sign there, we wouldn’t be trapped. Steer clear of Exploria Resorts if you don’t want to end up regretting your decision. What a mess we are in.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Aug. 27, 2024
I paid full membership in Exploria in 2107; part as deposit and the remainder on monthly instalments that were completed in 2017. I received acknowledgement to that effect in 2017. Now in 2024 they say that my contract is cancelled due to a missed payment. I think that this is merely a scam to force me onto annual maintenance fees. I don't recommend anyone sign with this questionable company.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Aug. 14, 2024
2. The rooms were filthy when we arrived. The oven didn't work, the dishwasher had calcium buildup, the coffee machine was broken. They compted us by upgrading our room. Thank God for customer service. This department is the only decent service here.
3. The salespeople and management care about one thing, $$$. They no longer care about their customers or upkeeping. It's a shame. This used to be a nice place. How do they expect to make money if they don't keep up with maintaining the property?
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Aug. 9, 2024
We have spent the last decade dealing with Timeshare Liquidators and Exploria, trying to figure out what we purchased. On July 23, 2013, we received a New Membership Welcome letter from Fairway Villas, which referenced the Assignment and Transfer Contract as an attachment. However, the actual contract itself was absent from the correspondence. Fast forward a ten-year period, May 31, 2024, we submitted a Customer Service Request to Exploria, seeking a copy of our current contract. Their response on June 3, 2024, clarified that they did not possess the contract because our timeshare acquisition was through a third party. They did furnish a copy of the Assignment and Transfer document signed in 2013, which ideally should have been provided along with the Welcome Letter from Fairway in 2013. Now, we just want to move on; Timeshare Liquidators has clearly failed legally in the execution of the transaction.
We were stuck in a room with their aggressive, coercive sales staff for over three hours and not once were we informed of our rescission period. The actual product is a joke. Lack of availability and hidden costs, combined with them withholding the contract, has led to outrageous costs, and left us with a useless product. We are both getting older and experiencing health issues. My husband is 81 years old, is legally blind and cannot drive. I am 76. It is ridiculous that we were bound to this contract for 50 years at our age. At this point, we would give it away, just to “buy” our time back.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Exploria Resorts Company Information
- Company Name:
- Exlporia Resorts
- Website:
- www.exploriaresorts.com