Exploria Resorts Reviews

Exploria, you've turned our retirement dreams into a nightmare! At 70 and 74, we deserve better than this. From the deceitful cold call promising a trip to Orlando to the never-ending, aggressive sales meetings, you've shown nothing but contempt for your “owners”! Joel *'s 9-hour sales demonstration was a masterclass in deception and **. We were promised the moon and back, but what we got was a money pit with endless fees. And let's not forget the denied release, forced into a pricier unit, a classic bait and switch on senior citizens.

Exploria and their sales reps are deplorable and not honest! I hope this serves as a warning to anyone considering getting involved in their timeshare scheme. Don’t fall for anyone of their fake friendliness because they’re quite good at **’ing people to get you to buy! It’s obvious that they have a well calculated scheme going on considering what other people are saying on here. What’s worse is that once you’re a member, using the points is practically impossible, I called and complained about this and several of the lies we were told at the sales meeting and one of their own reps told me that the person I dealt with “needed to be retrained” and that Exploria sales reps had permission to “stretch the truth”. There’s a serious problem with accountability and professionalism. They will tell you one thing to convince you to buy in but most of it is outright lies.

My sister in law was able to use this timeshare once and we have had to exchange for RCI resorts and pay more fees just to use them. Every time we’ve stayed somewhere we are forced to sit through more sales meetings and we don’t want any part of it. We have put a minimum of $15,000 into this and it isn’t worth any of the stress, extra fees, or hassle. At the time of our meeting, we were starving and exhausted by the end of it. They had us sit there and listen for over six excruciating hours. All we wanted to do was leave and they made us feel like we could not leave without signing something. It was truly exhausting and mentally draining on us. Our contract says maintenance fees would be $180 bi-yearly. It continues to go up every year. They also said we could “bank” our week, but when we called about this we were told we would have to pay full price. How is that a benefit of ownership or a “deal”?

I am extremely dissatisfied with the services provided by Exploria Resorts. My husband and I were misled about the affordability and benefits of owning a timeshare, and instead have been burdened with increasing maintenance fees and a lack of availability. The pushy salespeople pressured us into purchasing the timeshare, despite us declining all the offers thrown at us. After a couple of hours, we had enough and caved to an $8000 price. I wish the employees went over the contract with us because we would not have signed it if we had seen that it was really $13,862! When we got home and finally read the 28-page contract, we found out we got a 2-bedroom in East Stroudsburg, PA! We would not have spent so much if we knew that’s where we had to vacation.

My encounter with Exploria Resorts was an absolute nightmare. It all began with a persuasive cold call promising a free vacation in Orlando, but there was a catch—I had to endure a never-ending 90-minute sales presentation. Little did I know it would turn into a grueling three-hour ordeal of false promises and intense pressure tactics. They painted a picture of affordable global travel through RCI, but it was all smoke and mirrors. Attempting to book vacations through RCI proved to be a futile exercise, and even when I managed to secure something, it was never my desired destination. The entire experience reeked of deception and left me burdened with hefty annual fees for a property that served no purpose. Despite my pleas, Exploria Resorts refused to release me from the contract, displaying a shocking lack of empathy. Trust me, steer clear of this company!

I sent and Exploria received a 2-page letter with detailed information regarding my presentation, and the mis-reps that took place, and they responded to it, with a basic, generic, boilerplate template. A measly 3 small paragraphs. They do not address the concerns you bring to their attention and are so unwilling to help you! I am no more than a dollar sign to them! They’ll ask you questions to establish rapport, and seem so charming, and they use what you tell them against you, and make you believe you’re getting this incredible offer, when in reality they’re setting you up to pay tens of thousands of dollars, for something you’ll quickly learn you cannot use how they described!

We got our timeshare with Exploria 4 years ago and that’s when the stress and lies started. They were putting on a huge show, had us sit through their spiel for over 4 hours, and guaranteed us the world and then some. It was totally misleading. We said no and they wouldn’t let up or let us leave to make a decision, it had to be right then without any chance to actually look at any paperwork. The sales rep Fred said we would be able to travel whenever we wanted to and that our points would get us at least four vacations every two years. None of it was true. They gave us a free three night stay in a villa, which was gorgeous so we agreed. When we showed up for the stay this villa was disgusting. There were bugs all over the place, the bed sheets were yellow, filthy, and clearly never changed. We had to go stay in a completely different hotel because it was so gross. Beyond that, we haven’t been able to use it at all. Not once.

Being an Exploria owner isn’t what it used to be. I have been an owner for 25 years and for the first 20, I was happy. However, that all took a turn for the worse, when I was heavily pressured to upgrade in 2018. I am retired, in my 60’s and on a fixed income and this new upgrade has decimated my finances. In 2018, I was on vacation when they roped me into an “owner update” to receive a parking pass. During the presentation, they said a lot has changed since I initially bought, however, the salespeople quickly started talking about upgrades and said that now their new or upgraded owners are investing in real estate, could start to rent out the timeshare to the public, and were able to cover the cost of ownership with these programs. I decided to go for it, but later found that there was misleading or missing information that was critical to making this decision.

fixed maintenance fee costs associated with them, which is a lie, there has been a 23% increase. Open availability at the resort(s) of our choosing, another lie, we have had ZERO “luck” at finding any availability that fits our schedule. Discounts, discounts, discounts – sure if you simply used a standard booking engine like Expedia or Airbnb. The fees and interest rates associated with “ownership” are astronomical comparatively.

The timeshare has been a screwed up mess from the beginning, with a mix up of a studio versus one bedroom unit. Then comes the bankruptcy and losing our choices of places to go and the new company not honoring the original contract that we purchased. They tried to force us to pay another $6,000 for something we did not want. The alternative to this was having limited times and places to go. Now, the maintenance fees continue to rise. We would benefit greatly if we did not have this timeshare, being we would be able to take a vacation where we want for the same or less amount of money than we are paying in maintenance fees each year. We are so limited in the places we can go with the timeshare. We don’t have any desire to try and use the timeshare anymore. Many other vacation alternatives would be much better than this timeshare, so we want it to be canceled.