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We are from Australia. We had been to Summer Bay Resorts in the month of September 2017 as we were offered 3 days complement stay in Orlando-FL. We were quite convinced that after attending their timeshare seminar that we will buy a basic package. Well, we were told that we can able use their EXPOs for flights, Cruise, Holidays throughout the world. OMG after paying $22,000 plus nearly $1000 a year maintenance fees, we decided to book flights and Resort stay. Well we couldn't as we were told by the member services that we do not have enough points. 1 EXPOs = 10 USD. We were given only 480 Expos for 2 years which is not enough to book a single person flight. Absolutely ridiculous. SALES PERSON HAS NO CLUE HOW THE EXPOS WORK. We have been conned, misled.
Well, They the members services informed after contacting them several times that we can able use our Expos in RCI Timeshare. Due to family circumstances we couldn't able to go for any holidays for a year. In the month of Nov 2018, I received a call from Justin ** a con artist salesman that he will help me book holidays and that there is a special upgrade campaign going on right now and he said we are eligible as we are a existing customers and we can able to get 490 Expos per year. He also assured that he is going to personally book our family stay in one of the timeshares in UK (we booked our flights through our local travel agent). He also assured that he will look after us in future bookings. I used to get around 2 calls from him every day until nearly 2 months.
Finally we decided to join the upgrade and he sent us the contract to sign and also organized finance arrangement for nearly $23,000 and maintenance fees of $1600 per year which can be paid from the Expos. He also assured that he is going to book holidays to UK for 8 people keeping this as the assurance. I trusted him and I signed the documents in good faith. I did not read properly as it was 38 pages moreover we were away in the month of December 2018. Once I signed the contract and posted back to them afterwards no sign, No email, No phone call. I did email Justin ** in the month of February 2019 to get confirmation of our hotel bookings for UK trip as we were heading in the Month of June 2019. Now that he gave me a shock that I should contact member services for booking. He said he has no access to reservations to book holidays. Oh my God!
I was so angry and disappointed. I tried to contact member services and they informed that the Expos have to be converted to Reward credits and we need to do 6-8 months prior to travel dates. Well, we were betrayed, absolutely disgusted. We were misled and deceived by Justin. I had no option but to cancel our flight tickets which costed me $1600 cancellation fees, Monthly $380 for upgrade plus maintenance fees which is $2200 per year. We were deceived that maintenance fees is only $1600 per year and that can be paid by using Expos.
Now it is $2200 which I cannot afford. We tried to contact customer service to lodge a formal complaint, but no one is interested to listen to us. I finally got some managers email, JASON ** and JEREMY. But they were least bothered. THERE IS NO ONE TO TAKE CUSTOMER COMPLAINTS. NO ONE CARES ABOUT ANYONE IN CLUB EXPLORIA. "I have lost flight cancellation fees - $ 1600.00. Initial payment when joined in Sept 2017 - $22000.00. Upgrade monthly payment $380 per month - $23000.00. Maintenance fees every year - $ 2200.00". Is it worth the money? Not enjoyed any holidays. Losing so much money? I am broke. These people have destroyed my life and family. No one is there to help here. Please do not join Club Exploria.
Back in 2003, I was offered a 3 day/ 2 night stay in Orlando at Summer Bay Resort, located only 6 miles from Walt Disney World, with no obligation but to attend a short presentation about the resort. All for a small fee. Having never travelled to Florida, I thought this was a great opportunity to make the trip, which I did in March 2004. First given a long walking tour of the resort and shown different layouts available, I was last shown the ultimate 4 bedroom suite. From there, I was brought to a large open office area with a number of roundtables throughout the room and others returning from the same tour or already in discussions.
A sales representative was then introduced to me and gave me an offer that was extremely high. I said “no, I definitely cannot afford it”. He then began talking about how the timeshare is a great investment as it is property, a great financial decision for myself and, in the future, my family. Also, that this was the “best time” to purchase as the seller was very motivated. The sales rep kept coming back with lower prices and I continued to express I could not possibly invest, not only due to the initial cost but that travelling to Florida on a “yearly” basis was not something I felt I could do.
The points option was offered that would allow me to travel “all over the world, including Canada”, utilizing the point value of my investment, with the option to carry over points and experience grander vacations at 100s of resorts. I was also told how I could easily rent the timeshare and this income would cover any maintenance fees and taxes. Still hesitant, the big guns arrived, the Sales Manager.
I was extremely skeptical and asked about selling the property in the future. He told me that wouldn’t be a problem, that they were selling this timeshare for another owner wanting to upgrade. I was told that they would help sell for me if I ever decided too as they were selling to me from another owner. I was given a final offer and told I had to decide right then. If I decided not to purchase, I was required to attend another presentation at another of their resorts the next day. If I purchased right then, I would be able to just enjoy Florida for the rest of my stay.
After approximately 4 hours, I made the biggest mistake ever, I purchased. I was enrolled in the RCI points program also and told my yearly expenses would only be $451.34 per year in maintenance fees, estimated property taxes of $43.86 per year, plus the yearly membership to RCI of $99. Much less than the cost a vacation!! I was then ushered off to a hotel in Daytona so I then had to drive from Orlando to Daytona. I wasn’t even given “my timeshare” for the remainder of my stay and was then miles from Disney World.
After realizing I made this mistake, I contacted the sales department at Summer Bay, including while still in Florida, multiple times and was told they do not sell for owners!! They provided no direction whatsoever. When I told them what I had been told, there was no concern at all, just a flat out, "Sorry about your luck." I was shocked and stuck in a financial situation I could not find any help to get out of.
After a few years of not having any luck renting the timeshare and looking for options to sell, in my desperation, I was taken advantage of by a company that said they would sell for me. They just took my money and laughed at me when confronted. Bold out confessed! Again, I could find no way to recoup that loss and still responsible for timeshare fees. Once bitten, twice shy, I just carried and paid for this huge burden for so many years. It is ever blackening and I cringe thinking of the burden, not investment, upon my family. They do not deserve to carry this.
For many years now, I have struggled to pay the fees so my credit is not affected and to avoid the extremely high late fees charged if I’m late with my payment. I have not seen any gain from this alleged investment, only loss. The resort has changed and is now Exploria Resorts? And RCI has changed since my purchase and the fees are ridiculous. I have long since cancelled RCI.
To date, it has been 13 years of financial strain, stress, agony and grief because I was lied to for the profit of others. I now have a family and we do not travel, it is financially not possible. I have never been back to Florida or travelled outside of Canada since this purchase in 2004. The initial purchase plus the 16.9% interest charged for financing, cost $17,308.16 US. I can only imagine the Canadian $$ value at this point. About 2007/2008, I was on hard times and was late with payments. The fees were ridiculous. I paid these fees. The original purchase has been paid in full, which is more than the above amount noted when including the late fees.
The maintenance fees and property taxes have steadily increased and in 2016 were approximately $1000 (with exchange, this was $1206.75 Canadian dollars). Basically, doubled from 2004. This equates to an approximate amount of $10 000 US in fees? Over the 13 years and counting. I am desperate to be released from this timeshare.
My partner purchased a holiday about 5 years ago. Paid nz$2000 to have time at summer bay in Orlando. Time at Daytona beach, a cruise to the Bahamas, and some time in Costa Rica and a rental car. We got pretty excited about it and started planning our trip. Unfortunately my partner got made redundant and our circumstances changed dramatically. Exploria were awesome and gave us extra time to use our "holiday". In the end we decided we wouldn't be able to use the holiday at all so I asked for a refund of at least some of our holiday. Of course the answer was no. We decided that we would just have to take the loss and move on.
Suddenly last week we got a call from Exploria offering us reinstatement of our holiday with some extras!!! It would only cost us nz$500 to get everything back. Again we got excited and although our financial position isn't great we seriously need a break and seeing they gave us until 2020 to use it we paid the money. Yesterday I decided to search summer bay resort and was horrified to read all the terrible reviews about the deal we purchased. We decided to contact the number we had been given by the "lovely" Natasha from Exploria and tell her we wanted our money back.
Surprise surprise the number doesn't go anywhere. So we emailed her and so far no reply. We called our bank and canceled our credit card in case they take more money from us and we have lodged a complaint with the fraud department at our bank to try and get our money back. Please please please DO NOT take up any offer that has anything to do with Summer Bay Resort or Exploria. Not worth the stress. It's just an outright SCAM!!!
After buying the membership for $6,950 I got a free week 2 bedroom condo in Orlando, Fl. Weeks for $150 worldwide plus credit every time I spend money in marketplace. I recommended this to any family.
Scam! You get nothing! From this crap don't be fooled! Please do not ever buy a timeshare from Exploria (Summer Bay) Resorts. I can't believe we were stupid enough to fall for this SCAM. We bought a timeshare years ago, it has been nothing but a headache and a drain on our pockets with high maintenance fees which goes up every years. They pitch me and my husband such a fantasy dream of so many vacation and so benefit and when to use my timeshare so many hidden fees and other charges. They change their name and took all my benefit what was promise when I sign the contract. THEY ARE A BUNCH OF SCAM ARTIST. I could go on and on.
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I bought the package in March 2017. On the package it asked you to book 60 days prior to ensure you got the dates you wanted. But when I tried to book for December in August, I was told it cannot fulfill the agreement. They refuse to refund me the money though. Instead they offer to extend the deal to the December in 2018.
So I went ahead to book my holidays in December 2018. The communication and service department is poor. I need to call many times to get someone on the line. I am guessing there is only one lady there and the different time zone doesn't help. Anyway, when my reservation is booked, I find out that of the deal on my package is not there. When I ask about this, the lady at reservation ask me to call the VIP centre, then I was told that they cannot fulfill this deal because some disagreement. Again I asked them to refund me the money as they cannot fulfill the agreement. I was told that there is no way for a refund, but I can get a saving balance credit of $1000 at 1800go.com. Please note this is not a real credit. It is a fishy way to make you think you can save 1000 but it is not.
Then I realised that I am staying at the Crown Club Hotel (Crown Hotel Inn) for the package. This is a 2 star inn. I was under the impression I am staying at Summer Bay Orlando by Exploria Resorts. Their name has been on the first and second page of my package. When I ask them about it, I was told that on the 3rd page, it actually says Crown Club Inn. If I really want Summer Bay Orlando, I need to pay extra. There is no way I am going to pay these people any extra money. I have learned the lesson. I guess you really need to read these package as a legal document to avoid been scammed. Anyway, has anyone had the same experience as me? Can I raise a formal complaint through any agency to get my money back?
We got a good deal on a condo for the week. When we got there, they offered $100 for us to go to a sales presentation. I did not like the pressure that they we were putting on us and left with the kids. I looked up Summer Bay Resorts and saw nothing but bad reviews. I mentioned this to an employee in the parking lot who was a timeshare salesperson. She said that she is very impressed with her company and the timeshares that they offer.
I walked away from my vehicle and she was just walking around the parking lot. A few minutes later she told me that I left my door open on my vehicle. I went to check but the doors were not open. However, I did notice that someone keyed both doors on my vehicle. When I looked for her, she was nowhere to be seen. I did not report this to the facility because I was afraid that they may turn this incident around and say that I was being disruptive and kick us out of the facility, based on others experience here. Fortunately, they still came clean with the $100 which will be used to repair our vehicle.
Floors of the condo was so dirty that we had to wear shoes inside otherwise our feet would be filthy in a matter of minutes. The sofa bed was broke and bent. Maintenance got it to work but did not fix it. They said there is an order on it. The shower/tub temperature control worked in reverse. Someone must have installed the pipes in reverse (no big deal though). Everything else worked just fine, however. The splash park is not heated, so do not expect to use it on cool days. If you get a good deal on this facility, do not go to the presentation. You will be better off. The stress of the presentation and the damage that was done to my vehicle was definitely not worth it.
Stay away from this place. It's staffed with a bunch of crooks and salesmen who only care about selling you timeshare and upgrades. It doesn't matter how many times you say no, they will jam calculators in your face and say, "Look at how much you can save!" Well we sure didn't save anything -- not even when using their room safe to lock our money. It mysteriously vanished and the "security guard" will claim he checked high and low but found nothing (because he's the one that stole it). Read the reviews of other victims and protect yourself from these thieves. Don't step foot on this resort.
Club Exploria - Summer Bay Resort Timeshare - Yes, I am still a member for 3 years now and yet to use this scam or sham for a day's vacation because they continue to roll away like a rolling stone that gathers no moss. Excuse, excuse, excuse why I cannot book a 3 days vacation even though I have paid them thousands of dollars. Since I allowed these con men to live good lives with my money while I work so hard every day to make it, they collect all our monies and they buy private islands and jets and spend their days and nights in yachts. Run as fast as you can away from these rogues, unless you have money to give away.
Scam! You Get Nothing! Don't be fooled! Please do not book a timeshare or never ever buy a timeshare from Exploria (Summer Bay) Resorts. I can't believe we were stupid enough to fall for this scam. We bought a timeshare years ago, it has been nothing but a headache and a drain on our pocket book. They will sell you the world, but remember, you will be unable to use it (rooms already booked), they will charge you fees (on top of what you already paid -thousands of dollars), yearly maintenance fees continue to grow, and I could go on and on.
Remember, you are just giving someone money to rent your ownership and they make a profit. You are paying them maintenance fees to keep the property up. You are literally renting a space (that you can never use) and they profit! You are paying someone to use your space, it should be they are paying you, right! If you get one vacation out of the deal in 10 years, you will be lucky! Nothing is free in this timeshare scam world. You are better off to book a hotel, at least you will be getting what you paid for. You get nothing! I mean nothing! BEWARE.
Complete scam, these people conned my retired parents into accepting this vacation package, without offering terms and conditions to read through beforehand. The money was taken off their credit card immediately, and they do not offer refunds. Beware of this scam, I feel sorry for all of the other less fortunate people who have been tricked into this timeshare **. Staff on the phone refuse to refund the money, they swear and were yelling at my parents. Completely unprofessional.
Hello I am Ahmed ** bronze member which I confess that I had the worst experience of my life in dealing with the workers of these departments which made me feel mistreated. According to them they have no knowledge of what promises the sales department and what, that they can do in the finance department. What I understand is that they cheated and robbed me from the beginning where I was promised a cruise for 4 people which was only for two and with another company, they promised a special offer for 10 of my relatives or friends which never existed, we are in paying the maintenance month to month which is not true and I must pay it in a single payment, it is sad the way in which they give solution to the problems since they do not solve anything and humiliating their customers, my advice is to never buy a timeshare with this resort.
It looks so great, so incredibly fantastic. You get a sudden pop-up telling you have won a $3000 worth of travel spree; cruise, car rentals, and resorts included. And amazingly you can call a local number, for me a no. here in Norway, which was immediately transferred though, and after some waiting time picked up by a girl named Peggy. Said she was in Orlando, watching fireworks outside. Yeah right! What a well rigged scam! She leads you through all they will give you for free: 7 days at Summer Bay Resort, 4 days at Daytona Beach, a Caribbean cruise and more, at a total worth of 3000 USD, then she reveals a page she calls Itinerary, which also includes Costa Rica! But the total has now grown to 3898 USD, showing that you have to pay a balance of 898 US dollars, and without any warning you are transferred, to another department it seems. A rude male voice appears, saying Peggy could not find my transaction no. so he should help me.
She had not mentioned any issue with any number of course, this was just a distraction, and the rude guy continued on how happy I should be since Xmas is coming up, and wasn't everything fantastic, they giving me all these gifts for only 898 US. Then I told the guy, even before he started to ask for my card details, as I knew he would do, that I'm about to ruin his day since this was nothing but a scam. Then he started yelling and screaming and that nothing could ruin his day! Ok, I said and hung up on him.
Be aware of this well documented, precisely edited and well rehearsed conning plot. If you pay, you will only see the rear end of these notes flying into oblivion. You may end up traveling, but you will be loaded with taxes, fees, and surcharges at every point and every location. I really hope these people end up getting caught. I called back btw and presented me as an attorney at the Norwegian state prosecuting office, and the girl could not close the call fast enough! Good fun! But do not fall for this scam.
I am upset with myself for falling for the scam. Many expenses were not explained verbally. The resort fees were supposed to be $14 per day, but miraculously rose to $20 per day. The airport was in Orlando, the Welcome Center was in Clermont and the resort was in Kissimmee. Approximately $150 in cab fare later, I reached the resort. These people are scammers and moral criminals ripping off people that work hard for their money. They also tell you that there is a salary minimum and a family composition requirement. They bypassed that to get me to sign up. Karma is waiting.
I initially saw this ad on facebook and expected it to be bogus. However after calling, I was offered a 5day/4night all inclusive trip to Costa Rica for $599. I was also given a 5day/4night in Orlando, 3 days/2night in South Florida, 3day/2night in Daytona, and 3day/2night in the Bahamas. We combined the Orlando and Daytona trip together for our honeymoon which worked out fine. The hotels were nice and the presentation was manageable. Now I was initially told I had a year to use my package, but I told them I was active duty and on sea rotation so it would be really hard to use all the packages in a year, so they said I had 18 months to use it. However when I called in around 14 months later to make a reservation they proceeded to tell me my package had expired.
It's really frustrating because I intentionally wrote down customer service rep names just to make sure. I told the agent that's not what I was told, so she said if I went on and booked the Costa Rica trip and paid the reservation fee $149/per person it would extend my other packages for a year. So I gave her the window. I was available to go to Costa Rica and she booked me for July 21st thru the 25th, took my payment and said the resort would contact me within 2wks. I thought everything was fine. NOW the trip is next month so I am ready to buy plane tickets, but I haven't heard anything back so I called them back yesterday and she immediately said well do you have any other alternate dates. I said no because you told me those dates were available. She put me on hold for 20 mins then came back to say she would call me back.
Needless to say I've called all 3 different 3's over 20 times and no one is answering. At this point i'm ready to get my money back!!! The $599 for the Costa Rica trip and the $300 I paid for the reservation booking fee. They are unprofessional and it looks like I won't be going to Costa Rica, or the Bahamas or Florida. BE AWARE! Do not waste your time! It sounds nice, but you'll be jumping through hoops for months trying to even book the trips!
Bought a package over the phone after swindling down to a very fair price. As a former RCI condo owner I knew they would try to get me to buy but I really just wanted the vacation. I called to make reservations and they aren't making reservations currently. Very rude manager on the phone. I can't wait to get here one day and sit through the 90-minute tour so I can tell them just what I think.
Fraudulent Misrepresentation. Exploria Resorts is a scam and I advise you Do Not Attend Any Presentation or believe any representation, no matter how tempting it may appear. I would like to know if there are any class actions against this company that I could join.
Like a number of other reviewers, I, out of curiosity called the local (Sydney Aust) number advertised on a pop-up that said I was the lucky recipient of a Walt Disney holiday receiving $3000 discount. The number transferred to the US - Summer Bay Resort I was told. The lady went through all the "wonderful" benefits of the holiday which included accommodation, car hire, cruise etc and was valid for 18mth, for 4 people at a cost of $898 to me. I expressed my concern at this being a scam at which time I was transferred to "Kevin **" the reservation manager (he told me).
His tactics to try to get my credit card details were to be extremely rude and intimidating. I told him not to try to bully me at which point he told me that life was all about making decisions and I needed to make a decision now. I told him that this conversation needed to be terminated as he continued to berate me. When he realized his high-pressure tactics were not working he hung up abruptly. If anything, he was what convinced me not to proceed with the purchase. His lack of professionalism only reinforced my reason for suspicion that this "deal" was too good to be true. I think anyone who gets caught, would have an extremely difficult time in getting out of buying into their timeshare.
Hopefully this will prevent any more scams happening to anyone else. Everything that the sales representative and her supervisor told me were lies. They lied from about the places I could stay, about only needing to use my points and no hidden fees. I have been strung along for 2 months now with false promises and now I am stuck. Only options I have are now to sell and lose $ or default and ruin my credit. NOTHING they told me was true. PLEASE DO NOT PURCHASE FROM RCI OR CLUB EXPLORIA. IT IS A HUGE SCAM.
Do not purchase anything through Exploria at Summer Bay Resorts. We planned a birthday getaway only to have to sit through 5 hours of having the high pressure sale. Now I have been trying to contact someone, anyone. When I do get someone like Pam who has no last name nor an ID number to reference them, they tell me that Summer Bay no longer handles these. Why were we not contacted about a big change? She doesn't know, she's not affiliated with that part. Who is? "I don't know. But you can sell it on your own" Not once was I ever late on a payment yet when we signed the paperwork, Fonzie ** who is the QA Officer there told us if we decide to sell then to contact them and they can take care of it. I have been dealing with all the runaround and transfers since July 2015. Do not buy from this company, they are a rip-off.
Like others, I opened a pop-up advising I had won a holiday valued at $3,000. Spoke to a chain of telephone consultants, including one who advised they required a deposit of US $1,000 ($1,252 Aust). I balked at paying anything &, as my husband was not at home to consult, I asked about a cooling off period. I was advised a cooling off period applied applicable to legislation in Australia. I knew this to be five working days. I therefore went ahead and paid. Three days later, after checking flights to the States & consultation with my husband, I phoned the company to cancel my booking. I was subjected to further pressure to maintain the booking. They would find cheaper flights but was advised there was no cooling off period & whoever had told me that would be sacked. I asked to speak to a manager. The manager confirmed there was no cooling off period & the staff member who had told me this would be reprimanded.
He asked for a recording of the conversation with that person. I replied that it is illegal in Australia to record such conversations without the consent of the other person, & I was not in the habit of recording conversations. He advised they had recorded the conversation of me agreeing to pay the money (I was not informed of any recording at the time), but admitted they had not recorded any conversation prior to that. How convenient of them! I continued to demand a full refund. After some time the manager agreed to make a part refund & that was the best he could do, but offered a similar trip to any destination of my choice where the company had timeshare resorts in the Pacific Ocean, for the balance. He advised I would receive a voucher in the mail within a few weeks. Well, the voucher arrived BUT requested a further US $1,000, but was merely an offer to book further accommodation!
On top of that, the voucher stated there was a cooling off period of 30 days! However, it also had so many disclaimers that I did not feel confident in dealing with this dishonest company. I am so disgusted that I will not pay them any further money, & intend making a formal complaint to the US consumer authorities for a refund of the balance on my money.
The general public need to know about this business and its pressure selling techniques. One guy on the phone was actually yelling at me to listen to him. Once I told him I was a lawyer he ended the phone call.
Opened up. A message up popped you have won $3000.00 holiday Spree. Sunshine Holidays ring within 4 min. They were very smooth and professional. Passed from c/s to manager to credit. 6 nights at Summer Bay Resort then got conned into other packages: a cruise, East Coast Central Florida Beach, 1 week's car rental, and a Bonus Costa Rica. I didn't have the credit amount available ($1258 Australian) so they took $350 American, about $494 Australian. My bank advise me to shut down my account so they couldn't take any more. These immoral people have got to be stopped.
It was a timeshare resort package. The cost for this package was suppose to be $398.00, fortunately Visa called and questioned the charges as there were three in a row, one for $198, one for $298 and another for $398. I called to cancelled and another representative gave me some story about their computer going out and that was why I was charged 3 times. He reiterated the package that I agreed to so I continue with the $398 purchase. This was to be a package that allow me 18 months to travel.
When I received the confirmation it was only good for 12 month, not 18 which would have not worked for me. Also that participants from several Florida counties would not qualify to participate in this offer even though he knew that I would be moving to Florida in a couple of months. I called Visa to cancel after I received the confirmation that they sent. The notice of cancellation required a signed copy of cancellation notice to be received within three business days. I ended up paying $20 to overnight my cancellation notice to them. I was able to get a refund from credit card.
What an absolute waste. This is one of the biggest scams I have ever seen. My parents bought a timeshare house back in 1999, paid $20,000 to use one week every year in January. The maintenance fees were $440, now they are over $1200. They are in their mid to late 80's and don't travel anymore. I have tried to talk to Summer Bay about options with the timeshare and you can't get anybody competent on the phone, that's if you can even get through to talk to anybody.
My parents have deposited their unused weeks with RCI and that's another joke. All you get is more fees and nothing in return. You can't even sell the timeshare for 25% of what you pay for it, therefore you're stuck like my parents are paying maintenance fees and assessment fees for the rest of their lives for something they will never use again. I have found the people at Summer Bay rude and uninformed about their own property. In the end you would save much more money just picking out a week every year and paying out of pocket as if you were staying at a hotel.
Like everyone here, I was there. Got the heavy sales pitch and bought it. I did some research on the Exploria Resorts website, and it seems that the exchange rate is quite clear: 100 reward credits are equal approximately $1. you can check for yourself, just run a search for several random deals and switch between "Money" and "Reward Credits", it's quite consistent.
I was promise 65,000 reward credits every even year, it means I get about $650 per year in purchasing power on the website. But when I tried to move them to the "marketplace" using the VOICE system it didn't work. The real problem is they want me to pay around the same amount in real Dollars every even year just for maintenance and membership, all that besides the regular monthly mortgage.
What the salesman told me, and that is why I agreed to sign the deal, is that the whole idea is that after I finish paying the mortgage (after 11 years) I still get reward credits every even year for the rest of my life and that's why the whole deal makes sense. He also promised that the 65,000 reward credits are worth much more than my annual fees. But it seems like all the credits I will get are actually being offset by the maintenance and membership fees so at the end I just lose the mortgage and get nothing in return, since I could just use the same amount of dollars to purchase directly wherever I want, without going through you and this whole process!
In addition, he promised me that my payments will be reported to the Credit bureaus on a monthly basis, and thus increase my credit score, and that is one of the main reason I agreed to sign the contract. But obviously he lied to me on this one as well. The only reason I still don't ask to cancel the deal and get my money back, is that I hope - really really hope - that there is something here I am missing. Did I miss anything? Please advise.
Summer Bay Resort in Clermont, Florida is engaging in immoral, unfair and probably illegal business practices. I bought a timeshare about 6 years ago and had to pay besides the mortgage, a yearly fee for assessments and another for their Crown market place to shop for high priced vacations. This fee also included the RCI Platinum membership. Last year I had a vacation at Summer Bay and they tried to sell me the new gimmick of upgrading to a new scam. I said "No thanks" but by year's end they sent me a notification that I could only use the regular RCI membership and if I tried to upgrade the membership to Platinum through RCI they will not transfer my points.
This is discrimination between the different membership, one group can upgrade their timeshare and get RCI platinum and the other is not allowed to buy RCI platinum or upgrade to RCI Platinum with RCI with the threat of losing our points if we do so. This is not what we agreed to and I wish someone would file a class action suit against Exploria Resorts for shady business practices. All buyers beware this is not what they are selling you!!!
PLEASE DO NOT BUY THIS TIMESHARE!!! It sounds great at the presentation, that's their job. But NONE of what the salesperson says is true. And once you are in it they will NOT let you out of it. I'm now stuck trying to sell the one we bought and that is another headache. I purchased at Summer Bay and I can't even go there for a discount and it is my home resort. My cousin has Silverleaf and at least she can go to her home resort for $49 a night. I'm so frustrated with this resort. We actually bought the timeshare to use it, so as soon as I got my login info I started to search for somewhere to go but EVERYWHERE is overpriced and FULLY booked. I do not understand how stupid we were to buy this crap, it should be illegal for them to promise us all these things but not come through on any of it. Have any of these timeshares been sued before? Let's get together and do something about these lies that they tell!!!
The Summer Bay scam in Florida sounded too good to be true. As I am new at the computer I didn't know if I should look at this mail that was annoying me at the time as I was looking at something else. The staff sounded professional and gave me a number to obtain my trip to Florida. All I had to do was to pay $898. They didn't ask for my credit card as she said I didn't sound too excited. I told her my daughter investigates everything and gave my daughter the website they put me on but she couldn't get through. I think it's cruel what they do to others. They wouldn't like it done to themselves. Who needs people like that.
Very polished presentation on the computer and phone techniques. They must be well-trained or have it all on a computer screen. Very polite when describing the holiday details. They say they are affiliated with Disney world as they use its logo. If this is so, Disney should be ashamed of themselves or sue the ** off this mob. What a bunch of scammers. I don't know how these bunch sleep at night and they are Americans scamming in their own backyard. What a disgrace, they have no morals whatsoever.
You are handed over to a manager who says they will answer all your questions then comes the credit card request. Well don't give it to them. There are much better and reputable deals you can obtain. If it sounds cheap, you're right, it's as cheap as the people who are involved in this shonky scam. SEEMS THIS MOB HAVE BEEN DOING IT FOR YEARS. Don't the yanks have any balls and close down this so called resort. WHAT A JOKE, IT MAKES THEM LOOK LIKE IDIOTS!
Summer Bay Resorts Company Information
- Company Name:
- Summer Bay Resorts