Exploria Resorts Reviews

Club Exploria – Deceptive Sales Practices & Deplorable Conditions. My husband and I are retired seniors who were misled by Club Exploria from the very beginning. On May 11, 2025, we attended what was advertised as a 90-minute presentation in the Poconos that lasted 4 hours and involved 4 different representatives, including a Mr. Martin **. We felt pressured and uncomfortable throughout the entire process, yet we were never once informed of our right to cancel. During the sales presentation, we were promised we could visit anytime during the week for just $75 without using our points, that we could rent out our unit, and that our maintenance fees would remain the same each year. None of these assurances were properly disclosed in our contract, and no one mentioned the difficulties we would face trying to sell or exit.

At my wits' end with this timeshare.. I am not happy at all with my experience. They are not amenable to any complaints from the customers. It appears they survive by the number of people they can collect money from. This is a great Ponzi trap for unsuspecting citizens.

What started as a dream became a financial nightmare. In October 2021, after sitting through a presentation at the Pocono resort that ran far longer than they stated, we purchased a timeshare for $23,572.52. The salespeople painted a beautiful picture--a legacy GIFT for our children. What they conveniently forgot to mention? Our kids wouldn't inherit an asset, they'd inherit a debt. Annual maintenance fees, club fees, special assessments, none of them disclosed, none of them accepted by our kids.

Purchased timeshare, thinking we could use it when we wanted, well, that’s untrue. Was told it would be an investment, maintenance never goes up. The lady told us she owned years and her parents also and no rate increase. Was harassed until we said yes when we told them no over and over.

Absolute frickin garbage. What an idiot. I am for falling into this trap. Run as fast as you can. Say no till you’re blue in the face. These things are designed to rob you every month for the rest of your life.

We deeply regret purchasing a timeshare with Exploria Resorts. What began as a "mandatory one-hour owners meeting" turned into a nearly five-hour high-pressure sales marathon. The salesperson misrepresented the timeshare as an investment that would increase in value, claimed we could generate rental income to cover maintenance fees, and pushed us to sign by insisting every offer was "today only." None of those promises were true. Once we owned, the problems only grew. Maintenance fees increased every year with no prior disclosure, and unexplained special assessment fees appeared on top of those. The desirable properties we were promised were consistently unavailable, and our bookings were limited to one location.

The worst experience, 2 false many promises and misrepresentations. Bogus bonus points, unable to book a vacation for about 2 years, paying for a service that I didn't get. I Feel Scammed. Run. BAAAAD

We purchased a timeshare at Grand Seas in Daytona in 2000 and enjoyed it until our children's activities made travel difficult. When we tried to resume using it in 2023, we discovered the resort remained closed from hurricane damage and were redirected to Summer Bay. In November 2024, we attended a sales presentation where I specifically disclosed that my husband has Alzheimer's. Representatives convinced us to convert our fixed week to a points system, claiming we could vacation anywhere and use points at Hilton Resorts in Orlando near my granddaughter's pageant competitions to save money. This turned out to be false. I was denied booking twice, and the promised Hilton access wasn't available. The RCI exchange system they briefly mentioned is extremely convoluted and difficult to use.

What started as a seemingly great deal — a week in Orlando for under $300 — quickly turned into one of the worst financial decisions of my life. I want to share my experience so others can make an informed choice before attending one of Exploria's "promotional presentations." The sales event was nothing like what was advertised. It lasted several hours, involved being passed between multiple reps and managers, and included deeply manipulative emotional tactics from a saleswoman who was openly sobbing. We were told the timeshare was a smart investment, that fees "hadn't gone up in years," and that we could resell anytime. All of this turned out to be false.

Exploria Resorts’ claims of 'Integrity' and 'Hospitality' are a cruel joke. My life was upended by the loss of my husband to cancer in 2022. This was followed closely by the passing of my mother in 2023, whose care I was financially responsible for. The compounding weight of medical bills and funeral expenses has left me drowning, yet despite my desperate pleas for a resolution, I have been met with three years of unacknowledged emails and a total lack of support. Previously when I explained I couldn't travel because of my mother’s condition, a representative had the audacity to suggest I simply leave her with a sitter so I could pay to upgrade my membership. This company’s lack of sympathy for owners facing emotional and financial ruin is beyond despicable.