Exploria Resorts Reviews

I have been an owner for 10 years and I love my ownership, especially using RCI, last calls my house had a major flood and I was able to stay for a whole 2 months in the same resort for $370 a week at Club Wyndham at Shawnee.

We have spent the last decade dealing with Timeshare Liquidators and Exploria, trying to figure out what we purchased. On July 23, 2013, we received a New Membership Welcome letter from Fairway Villas, which referenced the Assignment and Transfer Contract as an attachment. However, the actual contract itself was absent from the correspondence. Fast forward a ten-year period, May 31, 2024, we submitted a Customer Service Request to Exploria, seeking a copy of our current contract. Their response on June 3, 2024, clarified that they did not possess the contract because our timeshare acquisition was through a third party. They did furnish a copy of the Assignment and Transfer document signed in 2013, which ideally should have been provided along with the Welcome Letter from Fairway in 2013. Now, we just want to move on; Timeshare Liquidators has clearly failed legally in the execution of the transaction.

I acquired my week, about 8 years ago as floating week, it was great, no issues. I owned week 6, but was able to float it and book any week until last year. They told me on the phone that reps were mistakenly allowing me to book when I wanted even though I had a floating week. So last year when I learned that my week had passed and I was out of luck they allowed me to book another week but had to pay a fee. Fast forward, I allowed my week six to go by knowing that ok, I can still float with a fee. Today, I tried to book and no availability even for a fee. I asked to change to another Exploria location. Apparently my membership does not allow that. I feel they have me by the throat, I would never recommend Exploria, RCi or Interval to anyone.

I am absolutely outraged and cannot express strongly enough the depth of my anger and frustration with Exploria Resorts sales team and their deceitful, underhanded tactics that led me to purchase a timeshare. From the moment I was baited with a so-called "free vacation," only to be trapped in what can only be described as an endless, high-pressure nightmare of a presentation, I was subjected to relentless manipulation and outright lies. The entire process was a calculated scheme to take advantage of my trust and force me into a corner. I demand accountability and immediate action to rectify this situation. The deceit must stop, and I expect justice for the manipulation and financial harm inflicted upon me by Exploria salespeople involved in my transaction. I know I am not alone on this subject; it is obvious to me that there are hundreds of other victims out there based on all these 1 star reviews. DO NOT BECOME THEIR NEXT VICTIM!

I have been an owner for 30+ years and things have always not been great but I always enjoyed my vacation. Recently, I just finished paying off my loan on my 4th upgrade. They sent me a bill for $10,000 for maintenance and assessment fees, this is outrageous. They sent the bill in December and expected the money by the end of January. They only sent out these assessment fees to original owners. This is clearly discrimination. Only the owners from Pocono Mountain Villas received the assessment fee. Of course they offered you to sign paperwork to give them your timeshare and then you would not be liable for making the payment. I do not recommend this place to anybody. How can they do such a thing.

Exploria Resorts deceived and manipulated us while suffering through multiple hours-long high-pressure sales scheme. We are in our mid-70s, and their salesman took advantage of us because of our age and naivete regarding timeshares. He made a series of claims that have been proven demonstrably false. When we informed him that we weren’t interested in getting tied up in a years-long commitment, he claimed that the timeshare would appreciate, and that if we weren’t satisfied with it, we could return it to Exploria at any time. When it came time to sign, we were rushed through the process and not provided with all the information we needed. For example, we were never told about our legal right to rescission or given a public offering statement.

My experience with Club Exploria began when my husband and I decided to go on vacation to Orlando, Florida. I had selected a package that would give me a gift card incentive if I attended a mandatory orientation, which included a week's vacation. When we arrived for said vacation, we were given a tour of the resort and I was introduced to Andrés, who took charge of the presentation. Andrés presented us with options and package prices, but they were ridiculously high, and because we rejected the offers, he had his boss Tim intervene.

First we would like to say that we were members at Summer Bay for 20 years without any problems. When we bought, the information they gave us turned out to be truthful. However after going to an owner "update meeting", we were lied to on many levels. There are many things they do not tell you. We are both retired and have travel the world and consider ourselves fairly well versed in the travel world. We let our guard down with them, thinking what they were telling us was true, for we had no reason to think otherwise since we had no problems in the past. We have written them several letters including obtaining an attorney but all we hear from them is getting form letters or no response concerning the letters. We have read some of the other reviews and agree. We have tried to go back to our original contract but they would not agree. We would highly suggest staying away or have an attorney near.

This is a joke resort!!! I paid good money and now my taxes are worth more than the week is worth!!! I can get any room cheaper than I pay for taxes!!! I need to get out of this resort!!! There has been no outside pool for years and no access to the beach!!!! Who wants to go to the beach without a pool so frustrating and disappointing!!!!

To say we are disappointed with Exploria is an understatement. PLEASE READ THIS BEFORE BOOKING WITH THEM! Our first night, the door to the unit we were put in was broken, allowing cold air, and TONS of bugs to get in. There were bugs everywhere, even in the beds. We were all bitten up by bugs while we slept. There was also rainwater coming into the entryway of the unit. I decided to take a hot bath in the jutted tub, and black stuff came out of the jets. It’s was absolutely disgusting. We were moved to another unit, so we had to pack up our bags and move up to the third floor (with no offer of help to move our things).

My experience with Exploria Resorts was far from positive, marked by deceptive practices and exploitative behavior. Stay away from them. Initially they presented it as a real estate investment opportunity, when in reality, this is far from the truth. The sales representative I dealt with misled me about the nature of the purchase, portraying it as a lucrative real estate venture. They failed to disclose crucial details, leading me to a contract that doesn’t align with the promised benefits. The rushed closing process left no room for a thorough examination of the contract. I feel they do this on purpose just to leave out important information such as the timeframe given to cancel the contract. When I sought clarification on terms and conditions, I faced resistance and was pressured to make a quick decision. I even went as far as writing a letter to their corporate office and they haven’t even bothered to respond.

Our experience with Exploria Resorts can only be described as a never-ending nightmare. From the incessant calls to an underwhelming stay in the Pocono Mountains, the entire ordeal was a disaster. The breaking point was a deceitful sales presentation with false promises and a sneaky bait-and-switch tactic featuring a model room. Under the relentless pressure of a three-and-a-half-hour ordeal, we fell victim to misinformation, exorbitant prices, and commitments that turned out to be nothing but illusions. The aftermath? Four years of financial strain, burdened by a timeshare that failed spectacularly in delivering its grandiose pledges.

My name is Sabina **. I have a problems with this Exploria Resorts club. The last may 2023 when through a vacations agency in Facebook page I thought I was buying my first and the best vacation of my life...The package was 5 days in the resort and 3 days cruise and part of the package was a 30 minutes presentation (which I didn't know). I ask what will happen if I don't attend the presentation and they said to me that they will charge me with a full price at check out, according what the "seller" said to me it will be a 30 minutes or an hour presentation (lies). After almost 4 hours pressure from the seller I signed....

Since Exploria merged with Tree Tops and Fairways also called Poconos Mountain Villas it has been nothing but a nightmare, The additional assessment fees of $5,900.05 for 2024 is so ridiculous, it is a joke. In 2021 their special assessment fees for repairs, etc, we thought was excessive, because nowhere in our contract stipulates repairs, special or additional assessment fees owed by members. Maintenance fees should be no more than 3% yearly increase. However my husband is 75yrs and I thought he was about to get a heart attack when he read the 2024 bill. We definitely cannot pay that amount..even with their payment plan.

We’ve been very dissatisfied with our timeshare at TreeTops in the Poconos since Exploria purchased the property. They’ve raised the maintenance fees to the maximum each year. We used to get a 3 or 4% raise each year. Now, we get the maximum 10% every year. In 2021 we were assessed a special assessment in addition of $394.80 in addition to the maintenance fees of $924. We just received our bill for 2024 (three years later) and they’re assessing us another special assessment of $5,975.05 in addition to our maintenance fee of $1,229.84. Being on a fixed income, even with their payment options, there’s no way we can afford these fees.

Exploria Resorts are putting on your Maintenance statement fees for Additional Assessment which in my case $5,975.05 which is a surprise to me and never had to pay for a long with maintenance fees. Exploria is becoming a rip off.

Exploria, you've turned our retirement dreams into a nightmare! At 70 and 74, we deserve better than this. From the deceitful cold call promising a trip to Orlando to the never-ending, aggressive sales meetings, you've shown nothing but contempt for your “owners”! Joel *'s 9-hour sales demonstration was a masterclass in deception and **. We were promised the moon and back, but what we got was a money pit with endless fees. And let's not forget the denied release, forced into a pricier unit, a classic bait and switch on senior citizens.

Exploria and their sales reps are deplorable and not honest! I hope this serves as a warning to anyone considering getting involved in their timeshare scheme. Don’t fall for anyone of their fake friendliness because they’re quite good at **’ing people to get you to buy! It’s obvious that they have a well calculated scheme going on considering what other people are saying on here. What’s worse is that once you’re a member, using the points is practically impossible, I called and complained about this and several of the lies we were told at the sales meeting and one of their own reps told me that the person I dealt with “needed to be retrained” and that Exploria sales reps had permission to “stretch the truth”. There’s a serious problem with accountability and professionalism. They will tell you one thing to convince you to buy in but most of it is outright lies.

My sister in law was able to use this timeshare once and we have had to exchange for RCI resorts and pay more fees just to use them. Every time we’ve stayed somewhere we are forced to sit through more sales meetings and we don’t want any part of it. We have put a minimum of $15,000 into this and it isn’t worth any of the stress, extra fees, or hassle. At the time of our meeting, we were starving and exhausted by the end of it. They had us sit there and listen for over six excruciating hours. All we wanted to do was leave and they made us feel like we could not leave without signing something. It was truly exhausting and mentally draining on us. Our contract says maintenance fees would be $180 bi-yearly. It continues to go up every year. They also said we could “bank” our week, but when we called about this we were told we would have to pay full price. How is that a benefit of ownership or a “deal”?

I am extremely dissatisfied with the services provided by Exploria Resorts. My husband and I were misled about the affordability and benefits of owning a timeshare, and instead have been burdened with increasing maintenance fees and a lack of availability. The pushy salespeople pressured us into purchasing the timeshare, despite us declining all the offers thrown at us. After a couple of hours, we had enough and caved to an $8000 price. I wish the employees went over the contract with us because we would not have signed it if we had seen that it was really $13,862! When we got home and finally read the 28-page contract, we found out we got a 2-bedroom in East Stroudsburg, PA! We would not have spent so much if we knew that’s where we had to vacation.

My encounter with Exploria Resorts was an absolute nightmare. It all began with a persuasive cold call promising a free vacation in Orlando, but there was a catch—I had to endure a never-ending 90-minute sales presentation. Little did I know it would turn into a grueling three-hour ordeal of false promises and intense pressure tactics. They painted a picture of affordable global travel through RCI, but it was all smoke and mirrors. Attempting to book vacations through RCI proved to be a futile exercise, and even when I managed to secure something, it was never my desired destination. The entire experience reeked of deception and left me burdened with hefty annual fees for a property that served no purpose. Despite my pleas, Exploria Resorts refused to release me from the contract, displaying a shocking lack of empathy. Trust me, steer clear of this company!

I sent and Exploria received a 2-page letter with detailed information regarding my presentation, and the mis-reps that took place, and they responded to it, with a basic, generic, boilerplate template. A measly 3 small paragraphs. They do not address the concerns you bring to their attention and are so unwilling to help you! I am no more than a dollar sign to them! They’ll ask you questions to establish rapport, and seem so charming, and they use what you tell them against you, and make you believe you’re getting this incredible offer, when in reality they’re setting you up to pay tens of thousands of dollars, for something you’ll quickly learn you cannot use how they described!

We got our timeshare with Exploria 4 years ago and that’s when the stress and lies started. They were putting on a huge show, had us sit through their spiel for over 4 hours, and guaranteed us the world and then some. It was totally misleading. We said no and they wouldn’t let up or let us leave to make a decision, it had to be right then without any chance to actually look at any paperwork. The sales rep Fred said we would be able to travel whenever we wanted to and that our points would get us at least four vacations every two years. None of it was true. They gave us a free three night stay in a villa, which was gorgeous so we agreed. When we showed up for the stay this villa was disgusting. There were bugs all over the place, the bed sheets were yellow, filthy, and clearly never changed. We had to go stay in a completely different hotel because it was so gross. Beyond that, we haven’t been able to use it at all. Not once.

Being an Exploria owner isn’t what it used to be. I have been an owner for 25 years and for the first 20, I was happy. However, that all took a turn for the worse, when I was heavily pressured to upgrade in 2018. I am retired, in my 60’s and on a fixed income and this new upgrade has decimated my finances. In 2018, I was on vacation when they roped me into an “owner update” to receive a parking pass. During the presentation, they said a lot has changed since I initially bought, however, the salespeople quickly started talking about upgrades and said that now their new or upgraded owners are investing in real estate, could start to rent out the timeshare to the public, and were able to cover the cost of ownership with these programs. I decided to go for it, but later found that there was misleading or missing information that was critical to making this decision.

fixed maintenance fee costs associated with them, which is a lie, there has been a 23% increase. Open availability at the resort(s) of our choosing, another lie, we have had ZERO “luck” at finding any availability that fits our schedule. Discounts, discounts, discounts – sure if you simply used a standard booking engine like Expedia or Airbnb. The fees and interest rates associated with “ownership” are astronomical comparatively.

The timeshare has been a screwed up mess from the beginning, with a mix up of a studio versus one bedroom unit. Then comes the bankruptcy and losing our choices of places to go and the new company not honoring the original contract that we purchased. They tried to force us to pay another $6,000 for something we did not want. The alternative to this was having limited times and places to go. Now, the maintenance fees continue to rise. We would benefit greatly if we did not have this timeshare, being we would be able to take a vacation where we want for the same or less amount of money than we are paying in maintenance fees each year. We are so limited in the places we can go with the timeshare. We don’t have any desire to try and use the timeshare anymore. Many other vacation alternatives would be much better than this timeshare, so we want it to be canceled.

Exploria has been nothing but a thorn in our side and anything other than helpful since we bought the timeshare. We’re going on four years of “ownership” and have been completely unable to use it. When we call we just get sent through the endless call transfers. At first, we were in Orlando and they told us we were getting 30,000 points biannually and had us schedule a weekend at our home spot to “learn more about the timeshare and property”. This 90-minute presentation was FIVE HOURS LONG with our son. We tried to leave several times and they had the gall to tell us no we couldn’t leave, even after telling them no and we weren’t interested. This was like an interrogation to get a false confession, except instead of signing a statement they had us sign our lives away.

To be clear, regardless of how our story started, we believe now that Club Exploria and Exploria Resorts, engaged in deeply deceptive sales practices, developed to steal money from young families like ours. Club Exploria invited us to stay at their property in Daytona Beach, Florida, with a required presentation. When we checked in, we found the accommodations to be right in line with “free”. Given that there was no obligation to purchase, we were pleasantly surprised, and the kids settled in.

Exploria Resorts is completely dishonest in practically all its business practices. Their sales team is shameful, blatantly lying during their sales presentations. We made the mistake of giving them our trust, now we are seemingly trapped in an expensive, worthless timeshare. We were told a plethora of lies that equate to outright fraud. Part of the pressure comes with comments like it is “Today Only Pricing” or “you would be crazy if you didn’t buy today”.

Unfortunately, my experience with buying a timeshare with Exploria has been like a nightmare. This nightmare was exacerbated by the high pressure exerted by the sellers and the false promises they made. Exploria vendors are storytellers. They lied to our faces about the availability of the properties and the quality of them. Also, They told us we could book at the Disney resorts. That ended up being false since I have entered the Exploria portal several times and I have never been able to make a reservation, much less with Disney.

My 19 year old sister and I (31) were persuaded to join in October 2022 and when I said persuaded I mean lied to. Everything that was told to us regarding how easy it is to use, to all of the places we can go to how good of an investment it could be and to how great of a deal it is m, was a lie. Since October I have called 17 times, half the time I can’t get anyone on the phone and I end up hanging up after waiting an hour. They have an option to get a callback and I never get a call back. I call them because I can’t get logged onto the website, I haven’t even been able to go on the website since October 2022. We haven’t been able to look up anything or even plan a vacay. I can get logged into Marketplace but it’s so confusing to use. We were told there’s a video showing how to use it, we have yet to see the video.

If you haven’t heard of Exploria Resorts, consider yourself lucky, we wish we never had. Exploria employees, simply lied to us at every turn. We were told it was a real estate investment, but it is not. We were not notified of our LEGAL rescission period as determined by state law. We were told there would be no maintenance fees, but there are "club dues" which equate to the same thing. We were shown luxury apartments and 3-bedroom villas, none of which are available to us. We were told that our points were exchangeable for car rentals and top tier properties around the world; just a pack of lies. This company is antiquated at best, and no one is looking to travel to their resorts.

I am my sister's, Joanne **, financial advisor. I handle and pay all of her bills. In November, 2022, she received a statement from Blackwell Financial, that she was behind in her payments to Exploria Resorts for the amount of $2,48.03. I paid that outstanding debt and was advised to sell, or transfer the timeshare. Mr. George **, the representative at Blackwell was very helpful. He even supplied me with the contact information for the selling of the Timeshare. Today, I called the member service to discuss the sell, but was informed that my sister had to pay the maintenance fee for the new year. This cost was now $547.22, which I paid. I was told that I had to now contact another department. Nellie, the representative transferred me where I remained on hold for 40 minutes with no one answering the phone and the line finally disconnecting.

My experience with Exploria has been nothing like what was promised. We purchased the timeshare in 2000 and this company has declined tremendously over the years. We were lied to and pressured into wasting a lot of money and time. This has been a huge financial burden and continues to be due to us being on a fixed income now. We are now unable to travel long distances because of our age, and we would be better off to no longer own a timeshare.

If you are on this website, you are probably very disappointed with Club Exploria. If you are thinking about purchasing - DON'T. Take it from many owners, biggest mistake by purchasing "Vacation Interest" from Club Exploria. Every year that we have been with this company, we have had problems. Of course, the problems only start after the 10 day cancelation period. Our reoccurring and biggest problem is they continually take points from our account. These "errors" have happened 22 times since 2014 and have been documented. After making reservations, we would notice more points would be taken from the account than what was required for the reservation. It would take hours and days to try and get this corrected.

Regrettably, my wife and I got involved with Exploria and their timeshares. This has been an absolute nightmare. This company has two sides to it, one is the nice, professional & welcoming side that you see when they peddled their timeshares; and the other side is the vicious, predatory & sordid side you see when you’re already trapped into their scam. Their salespeople are masters of manipulation and deception.

I don’t recommend Exploria Resorts to anyone. We have been timeshare owners since 2001 and we have decided to want to cancel our membership. Obviously, we have had a bad experience leading up to this point or we wouldn’t want out so badly. These people will convince you to believe you are making an "investment” or try and pressure you into a contract with them only to find out they are nothing more than a bunch of liars! They reel you in telling you that you’re attending a short presentation that lasts hours of your time. They did inform us that we could sell this if our needs changed, but now we’re having a difficult time with them allowing us to walk away.

We have been reaching out for assistance in helping void our contract with Exploria Resorts. We have made them aware of our decision as well as expressed our feelings with them but they are not listening to us. We are now leaving reviews where we can to warn others about what this company is like after you buy. It’s just becoming frustrating being bounced around with lack of communication or assistance with this matter. I just feel like this timeshare is not usable for myself and my family. We paid for our timeshare in full shortly after the purchase. We were excited for the traveling opportunities promised in the timeshare presentation.

In August of this year, I visited the Pocono Mountain Villas by Exploria Resorts, and I was coaxed into a gigantic scam! I refuse to continue paying hard earned money for a predatory contract that was based on LIES and MISREPRESENTATIONS! Kaaminie told me I was buying into an exclusive and private resort, but when I got home, I found you can rent these resorts online without being an owner. I asked about cancellation options and Kaaminie kept turning my questions back on me saying “why would anyone cancel, nobody ever cancels”. She NEVER disclosed I had a short window to cancel. I have made several phone calls, placed texts, and sent emails all in an attempt to cancel. I have never been provided the opportunity to speak with the “right” person and now I am past the deadline, and no one seems to care. If they would have been even remotely honest about this product, I would not have to write this review.

We originally purchased with Exploria at the Tree Tops resort in the Poconos. We were there on a stay and were never told that this required us to attend a sales presentation. We were told that in order to check out we had to attend but that it was only 1 hour. Instead, it was over 4 hours and was a high-pressure sales pitch full of lies. We asked if this was a timeshare presentation and they told us point blank that it was not. It was. They offered this membership on the guise that it was an investment opportunity, and we could sell it for a profit in the future. Not true, this timeshare has no resale value whatsoever.

PLEASE READ AND HEED THIS WARNING: Do not buy anything from Exploria Resorts. They will sell you a worthless, useless timeshare and not lose a wink of sleep over conning hardworking people. Over the last 20 years, our experiences have gone downhill more and more with every interaction. My husband and I were told during our most recent upgrade that this new purchase would result in no more booking fees, except they hid all the other odds and ends that came with even more fees. Plus, when the maintenance cost rises every year, it offsets anything else we’d be paying anyway. Every time we signed contracts, salespeople flew right by all the financial details. My guess is if people realized how much they were paying compared to the original price they were offered, they’d run away screaming, at least we would have if given the opportunity!

Poconos. In 2018, my friend and I went to the annual car show at Javits Center in New York. At one of the booths we were given gifts to stay at Fairways at Poconos Villas but had to attend a 90 minute presentation. We accepted the gifts. On October 13th 2018, we went to the Poconos where we attended the presentation. During the presentation, we were in a large group where pictures were shown. We were then separated. My friend and I was brought to a desk where a sales rep joined us. The sales rep was of Jamaican descent and I am while my friend is from Haitian so we felt at ease. The rep told us the timeshare was an investment and how she was able to pay her maintenance fee from money she received from the company when her condo was rented out. She told us about a platform called the marketplace where we would get cheaper air flight, hotel and car rental prices.

I brought a timeshare 5 years ago which I was pressure to get. Lied to and know I'm paying all these fees. Can't use it. When you can use it you have to pay RCI so know I'm paying a 3rd party. Plus a extra maintenance fee. I don't want this scam. I should not be penalties with my credit . This was not in that 4 hour lying behind tour.

Exploria has been an extremely dishonest company that used deceptive techniques to sell us our timeshare. We were told the presentation would last one hour, but we were there for 7 LONG GRUELING HOURS? You would also think they would take a good chunk of those 7 hours to go over the contract, but the 32-page contract took about 15 minutes to sign. Totally rushing through it to avoid us reading the truth about timeshares and the financial obligations. For example, our children would not inherit the property once we pass, they would inherit the FINANCIAL RESPONSIBILITY. Their salespeople held us hostage and lied to us to get us to invest in this worthless timeshare. I am appalled at the lack of ethics on display at Exploria. Hopefully this helps to spread the word to STAY AWAY FROM EXPLORIA!!!

It's a great place if you like swimming in sinkholes. The entire area is prone to them: just google Orlando area and sinkholes. YOU ARE RISKING YOUR LIFE. I am sure they will tell you geo experts (they hired and paid) say it is safe, but then why so many occurrences in the area? There are several well documented, including Summer Bay. I will never return to Summer Bay, even though an owner there. And RCI is a ripoff, charging more, giving you less.

The owner unit we were assigned was way below expectations. I realize these are tough times with shorter staff related to COVID and that was quite obvious.. We came back during Easter week and I noticed then..it was worse this time and the resort was sold out.. They should've restricted the stay and blocked units that are outdated and needed to be fully redone.. We waisted our points and we weren't able to switch because it was sold out. I have already requested a refund. The beautiful warm weather made up for it..

Don’t fall for what they are selling at Exploria. They will tell you that the money you are spending is an investment, like real estate. What you are buying is air. It has no value…at least with air, you can breathe it. They said I could take multiple vacations, but I can only get 2 or 3 nights, and that’s only if I can get in. Availability is a nightmare, because when you go to book what you want, it’s not available! They told us we could convert the points into cash to pay our upkeep fees, but they completely misled us regarding the value of the points to cash conversion.

My husband has become extremely ill, He is in Stage 5 Kidney Failure, he recently had a heart attack and when I took him to the hospital they said he is now also in Acute Liver Failure, his time is limited. So we are trying to clean up his estate before he passes. This is the worst company, we have paid it off 100%, and they still won't take it back (at no charge) or let us just give it back to them. They are not cooperating at all. I have contacted many departments there at Summer Bay in Clermont Florida, but no one is willing to help, they referred me to a company that could sell it for me, which they wanted $599 up front. When I checked them out on the Better Business Bureau, many many consumers said they take your $599, and you never hear from them again, and that's who they want me to deal with. I need help, and I don't know where to turn. Can someone please help me.

This is the greatest mistake of my life. I'm currently talking to a lawyer to help get me out of it. You're never able to get customer care on phone. You're never able to book the holiday package you truly want. They claim there's nothing available but when you book as a new cash paying customer, everything is open and accessible. Of what use is a time share that non-owners get a better package than you? Even at a cheaper rate when all is considered. They'll tell you it's an investment during the pitch but throwing your money into the toilet & flushing it is a better investment. I truly regret ever agreeing. My sisters who bought also. My colleagues at work. We're all trying to get rid of it.

This company utilized the most horrific time that we all around the entire world to capitalize. During the pandemic although we are still in crisis they’ve use the opportunity to give an astronomical assessment fee. Nobody was traveling yet they’ve increased the annual fee. When trying to reach them, nobody responds… none of them care down to the salespeople. No consideration for what the entire world and people's families were and are still going through. Do not waste your time with them because they lie and make no attempt to resolve any situation. That assessment fee took care of them and their families while people struggled and are still struggling.

CLUB EXPLORIA invited us to a 3-night stay at one of their resorts in Florida at this open house event, but we were required to attend their open house tour in order to get this special promotion. As we attended this event, the salesmen immediately told us all the benefits that came with the Club Exploria membership. We were then introduced to a saleswoman who took us on another tour with her even though the salesmen just took us on one. Just like the salesman, she explained the benefits and how great of an investment this would be. She just repeated the tour and explanation of benefits causing our 90-minute open house to turn into a 5-hour NIGHTMARE!

Our experience with Exploria dates to 2017. We unfortunately accepted an offer of a “free” stay in one of their resort villas in exchange for attending a 90 min presentation. When we arrived at the presentation, I was firm with them that we needed more time to make a decision, but the rep was insistent and kept bringing over her manager to put more pressure on us. We made attempts at leaving the presentation as we were well past 4hr into this 90min presentation & we were starving. It felt as though we were being held hostage.

I have owned week 30 every odd year, since 2004. I own my paid in full $9500 deeded document and pay $453-$478 every year for my one week stay only to be told since I did not book a year in the even year that I have to pay exchange fees. So on top of me paying $931 I have to pay RCI $124/year. When I remember to call to book, I be too early. By the time the even year comes I usually forget. Especially this July 2020 with the pandemic going on I truly forgot to call. In November I’m told I am too late for my paid in full and up to date in maintenance and real estate fees.

We traveled as 9 family members. 3 young children, We LOVED the resort. Everything is walking distance. So much to do, paddle boats, jet skis, Tennis, mini golf, great pools, music and dancing, zip lining, great splash pad and slides for the kids (And adults). Great group activities, Game room with pool table. The most important thing to us, was the amazing friendliness of the staff. Could not be more satisfied with the staff.

The absolute biggest financial mistake of my life. Entire organization is full of lies. I was scammed into buying it, scammed into using it, scammed over maintenance fees, scammed trying to get out of it. It has brought me more stress in my life than I could ask for. To top it off, I called to ask them to waive the 47 dollar late fee associated with my newly increased maintenance fee that was raised without my knowledge by $130.00 in 2020. I asked this because of the COVID-19 health crisis, and the fact that I have yet to use the timeshare ONCE in the 5 years of owning it. "Sorry there is nothing we can do" is the answer I got. EVIL EVIL EVIL ORGANIZATION. PLEASE STAY AWAY.

I have been a happy satisfied owner of Summer Bay since 2006. That was before EXPLORIA bought it!! Always loved going there and enjoyed it so much with my family. Since EXPLORIA it’s not the same. The people working there are not customer friendly. They won’t help you or try to work with you if you have any problems. It’s like hitting brick walls. They repeat the same reply over & over “sorry I can’t help you with that!" Be very wary of these scam artists... especially the ones in member services. & stay as far away from the clueless idiots in the sales dept. Everything they tell you about their EXPLORIA vacation club is LIES.. So if their mouths are moving it’s all LIES & Bullcrap????

Stay far away from this company. There was a mix up with our reservation (system booked two nights when we had booked one online) and was told there was a two night minimum. We told them we couldn’t stay an extra night. The agent was apologetic and said he would just cancel our reservation so we could stay elsewhere and THERE WOULD BE NO CHARGE. A few days later they charged me for a night when we didn’t stay in their resort at all. Their email communications with me have been pathetic at best with no offer of a resolution and they eventually said since this was a “no show” we would not be refunded. This was not a no show and I can’t believe they would not stand by what their agent told us. Not reputable at all, no honesty in their business practice. Better off elsewhere!

It's a scam! Be careful!!! They never give you anything that they promise you! Do not be innocent because nothing is that beautiful how they show you! At the end you prefer to say I lost all my money but I get my peace back. Then they transfer you to gocrv where they have the worst customer service. Specially an agent called "K" that's the only identity she reveals. Liars!!!!

Good morning. Good afternoon. My name is Alonzo. I bought a package from Resortdaddy.com. Daddy guaranteed me that I was going to be at Summer Bay Resort from June 13th through June 16th. I got to Orlando. Was booked at Maingate Lakeside which is a Transit hotel. It is a crackhead hotel. It is nasty. I called back the next day to get out of my package deal. They told me that I was unable to get out of my package deal so I am holding Summer Bay Resort as well as resortdaddy.com false advertisement with the clients. You have me paying a resort fee and in a minute of the Ford Transit Hotel. It was the worst the hotel. Was leaking. It had dog hairs everywhere. It had believed this was the worst vacation ever. Resort Daddy and some of them are being sued. Please no one book through there at all.

We are from Australia. We had been to Summer Bay Resorts in the month of September 2017 as we were offered 3 days complement stay in Orlando-FL. We were quite convinced that after attending their timeshare seminar that we will buy a basic package. Well, we were told that we can able use their EXPOs for flights, Cruise, Holidays throughout the world. OMG after paying $22,000 plus nearly $1000 a year maintenance fees, we decided to book flights and Resort stay. Well we couldn't as we were told by the member services that we do not have enough points. 1 EXPOs = 10 USD. We were given only 480 Expos for 2 years which is not enough to book a single person flight. Absolutely ridiculous. SALES PERSON HAS NO CLUE HOW THE EXPOS WORK. We have been conned, misled.

Back in 2003, I was offered a 3 day/ 2 night stay in Orlando at Summer Bay Resort, located only 6 miles from Walt Disney World, with no obligation but to attend a short presentation about the resort. All for a small fee. Having never travelled to Florida, I thought this was a great opportunity to make the trip, which I did in March 2004. First given a long walking tour of the resort and shown different layouts available, I was last shown the ultimate 4 bedroom suite. From there, I was brought to a large open office area with a number of roundtables throughout the room and others returning from the same tour or already in discussions.

My partner purchased a holiday about 5 years ago. Paid nz$2000 to have time at summer bay in Orlando. Time at Daytona beach, a cruise to the Bahamas, and some time in Costa Rica and a rental car. We got pretty excited about it and started planning our trip. Unfortunately my partner got made redundant and our circumstances changed dramatically. Exploria were awesome and gave us extra time to use our "holiday". In the end we decided we wouldn't be able to use the holiday at all so I asked for a refund of at least some of our holiday. Of course the answer was no. We decided that we would just have to take the loss and move on.

After buying the membership for $6,950 I got a free week 2 bedroom condo in Orlando, Fl. Weeks for $150 worldwide plus credit every time I spend money in marketplace. I recommended this to any family.

Scam! You get nothing! From this crap don't be fooled! Please do not ever buy a timeshare from Exploria (Summer Bay) Resorts. I can't believe we were stupid enough to fall for this SCAM. We bought a timeshare years ago, it has been nothing but a headache and a drain on our pockets with high maintenance fees which goes up every years. They pitch me and my husband such a fantasy dream of so many vacation and so benefit and when to use my timeshare so many hidden fees and other charges. They change their name and took all my benefit what was promise when I sign the contract. THEY ARE A BUNCH OF SCAM ARTIST. I could go on and on.

I bought the package in March 2017. On the package it asked you to book 60 days prior to ensure you got the dates you wanted. But when I tried to book for December in August, I was told it cannot fulfill the agreement. They refuse to refund me the money though. Instead they offer to extend the deal to the December in 2018.

We got a good deal on a condo for the week. When we got there, they offered $100 for us to go to a sales presentation. I did not like the pressure that they we were putting on us and left with the kids. I looked up Summer Bay Resorts and saw nothing but bad reviews. I mentioned this to an employee in the parking lot who was a timeshare salesperson. She said that she is very impressed with her company and the timeshares that they offer.

Stay away from this place. It's staffed with a bunch of crooks and salesmen who only care about selling you timeshare and upgrades. It doesn't matter how many times you say no, they will jam calculators in your face and say, "Look at how much you can save!" Well we sure didn't save anything -- not even when using their room safe to lock our money. It mysteriously vanished and the "security guard" will claim he checked high and low but found nothing (because he's the one that stole it). Read the reviews of other victims and protect yourself from these thieves. Don't step foot on this resort.

Club Exploria - Summer Bay Resort Timeshare - Yes, I am still a member for 3 years now and yet to use this scam or sham for a day's vacation because they continue to roll away like a rolling stone that gathers no moss. Excuse, excuse, excuse why I cannot book a 3 days vacation even though I have paid them thousands of dollars. Since I allowed these con men to live good lives with my money while I work so hard every day to make it, they collect all our monies and they buy private islands and jets and spend their days and nights in yachts. Run as fast as you can away from these rogues, unless you have money to give away.

Scam! You Get Nothing! Don't be fooled! Please do not book a timeshare or never ever buy a timeshare from Exploria (Summer Bay) Resorts. I can't believe we were stupid enough to fall for this scam. We bought a timeshare years ago, it has been nothing but a headache and a drain on our pocket book. They will sell you the world, but remember, you will be unable to use it (rooms already booked), they will charge you fees (on top of what you already paid -thousands of dollars), yearly maintenance fees continue to grow, and I could go on and on.

Complete scam, these people conned my retired parents into accepting this vacation package, without offering terms and conditions to read through beforehand. The money was taken off their credit card immediately, and they do not offer refunds. Beware of this scam, I feel sorry for all of the other less fortunate people who have been tricked into this timeshare **. Staff on the phone refuse to refund the money, they swear and were yelling at my parents. Completely unprofessional.

Hello I am Ahmed ** bronze member which I confess that I had the worst experience of my life in dealing with the workers of these departments which made me feel mistreated. According to them they have no knowledge of what promises the sales department and what, that they can do in the finance department. What I understand is that they cheated and robbed me from the beginning where I was promised a cruise for 4 people which was only for two and with another company, they promised a special offer for 10 of my relatives or friends which never existed, we are in paying the maintenance month to month which is not true and I must pay it in a single payment, it is sad the way in which they give solution to the problems since they do not solve anything and humiliating their customers, my advice is to never buy a timeshare with this resort.

It looks so great, so incredibly fantastic. You get a sudden pop-up telling you have won a $3000 worth of travel spree; cruise, car rentals, and resorts included. And amazingly you can call a local number, for me a no. here in Norway, which was immediately transferred though, and after some waiting time picked up by a girl named Peggy. Said she was in Orlando, watching fireworks outside. Yeah right! What a well rigged scam! She leads you through all they will give you for free: 7 days at Summer Bay Resort, 4 days at Daytona Beach, a Caribbean cruise and more, at a total worth of 3000 USD, then she reveals a page she calls Itinerary, which also includes Costa Rica! But the total has now grown to 3898 USD, showing that you have to pay a balance of 898 US dollars, and without any warning you are transferred, to another department it seems. A rude male voice appears, saying Peggy could not find my transaction no. so he should help me.

I am upset with myself for falling for the scam. Many expenses were not explained verbally. The resort fees were supposed to be $14 per day, but miraculously rose to $20 per day. The airport was in Orlando, the Welcome Center was in Clermont and the resort was in Kissimmee. Approximately $150 in cab fare later, I reached the resort. These people are scammers and moral criminals ripping off people that work hard for their money. They also tell you that there is a salary minimum and a family composition requirement. They bypassed that to get me to sign up. Karma is waiting.

I initially saw this ad on facebook and expected it to be bogus. However after calling, I was offered a 5day/4night all inclusive trip to Costa Rica for $599. I was also given a 5day/4night in Orlando, 3 days/2night in South Florida, 3day/2night in Daytona, and 3day/2night in the Bahamas. We combined the Orlando and Daytona trip together for our honeymoon which worked out fine. The hotels were nice and the presentation was manageable. Now I was initially told I had a year to use my package, but I told them I was active duty and on sea rotation so it would be really hard to use all the packages in a year, so they said I had 18 months to use it. However when I called in around 14 months later to make a reservation they proceeded to tell me my package had expired.

Bought a package over the phone after swindling down to a very fair price. As a former RCI condo owner I knew they would try to get me to buy but I really just wanted the vacation. I called to make reservations and they aren't making reservations currently. Very rude manager on the phone. I can't wait to get here one day and sit through the 90-minute tour so I can tell them just what I think.

Fraudulent Misrepresentation. Exploria Resorts is a scam and I advise you Do Not Attend Any Presentation or believe any representation, no matter how tempting it may appear. I would like to know if there are any class actions against this company that I could join.

Like a number of other reviewers, I, out of curiosity called the local (Sydney Aust) number advertised on a pop-up that said I was the lucky recipient of a Walt Disney holiday receiving $3000 discount. The number transferred to the US - Summer Bay Resort I was told. The lady went through all the "wonderful" benefits of the holiday which included accommodation, car hire, cruise etc and was valid for 18mth, for 4 people at a cost of $898 to me. I expressed my concern at this being a scam at which time I was transferred to "Kevin **" the reservation manager (he told me).

Hopefully this will prevent any more scams happening to anyone else. Everything that the sales representative and her supervisor told me were lies. They lied from about the places I could stay, about only needing to use my points and no hidden fees. I have been strung along for 2 months now with false promises and now I am stuck. Only options I have are now to sell and lose $ or default and ruin my credit. NOTHING they told me was true. PLEASE DO NOT PURCHASE FROM RCI OR CLUB EXPLORIA. IT IS A HUGE SCAM.

Do not purchase anything through Exploria at Summer Bay Resorts. We planned a birthday getaway only to have to sit through 5 hours of having the high pressure sale. Now I have been trying to contact someone, anyone. When I do get someone like Pam who has no last name nor an ID number to reference them, they tell me that Summer Bay no longer handles these. Why were we not contacted about a big change? She doesn't know, she's not affiliated with that part. Who is? "I don't know. But you can sell it on your own" Not once was I ever late on a payment yet when we signed the paperwork, Fonzie ** who is the QA Officer there told us if we decide to sell then to contact them and they can take care of it. I have been dealing with all the runaround and transfers since July 2015. Do not buy from this company, they are a rip-off.

Like others, I opened a pop-up advising I had won a holiday valued at $3,000. Spoke to a chain of telephone consultants, including one who advised they required a deposit of US $1,000 ($1,252 Aust). I balked at paying anything &, as my husband was not at home to consult, I asked about a cooling off period. I was advised a cooling off period applied applicable to legislation in Australia. I knew this to be five working days. I therefore went ahead and paid. Three days later, after checking flights to the States & consultation with my husband, I phoned the company to cancel my booking. I was subjected to further pressure to maintain the booking. They would find cheaper flights but was advised there was no cooling off period & whoever had told me that would be sacked. I asked to speak to a manager. The manager confirmed there was no cooling off period & the staff member who had told me this would be reprimanded.

The general public need to know about this business and its pressure selling techniques. One guy on the phone was actually yelling at me to listen to him. Once I told him I was a lawyer he ended the phone call.

Opened up. A message up popped you have won $3000.00 holiday Spree. Sunshine Holidays ring within 4 min. They were very smooth and professional. Passed from c/s to manager to credit. 6 nights at Summer Bay Resort then got conned into other packages: a cruise, East Coast Central Florida Beach, 1 week's car rental, and a Bonus Costa Rica. I didn't have the credit amount available ($1258 Australian) so they took $350 American, about $494 Australian. My bank advise me to shut down my account so they couldn't take any more. These immoral people have got to be stopped.

It was a timeshare resort package. The cost for this package was suppose to be $398.00, fortunately Visa called and questioned the charges as there were three in a row, one for $198, one for $298 and another for $398. I called to cancelled and another representative gave me some story about their computer going out and that was why I was charged 3 times. He reiterated the package that I agreed to so I continue with the $398 purchase. This was to be a package that allow me 18 months to travel.

What an absolute waste. This is one of the biggest scams I have ever seen. My parents bought a timeshare house back in 1999, paid $20,000 to use one week every year in January. The maintenance fees were $440, now they are over $1200. They are in their mid to late 80's and don't travel anymore. I have tried to talk to Summer Bay about options with the timeshare and you can't get anybody competent on the phone, that's if you can even get through to talk to anybody.

Like everyone here, I was there. Got the heavy sales pitch and bought it. I did some research on the Exploria Resorts website, and it seems that the exchange rate is quite clear: 100 reward credits are equal approximately $1. you can check for yourself, just run a search for several random deals and switch between "Money" and "Reward Credits", it's quite consistent.

Summer Bay Resort in Clermont, Florida is engaging in immoral, unfair and probably illegal business practices. I bought a timeshare about 6 years ago and had to pay besides the mortgage, a yearly fee for assessments and another for their Crown market place to shop for high priced vacations. This fee also included the RCI Platinum membership. Last year I had a vacation at Summer Bay and they tried to sell me the new gimmick of upgrading to a new scam. I said "No thanks" but by year's end they sent me a notification that I could only use the regular RCI membership and if I tried to upgrade the membership to Platinum through RCI they will not transfer my points.

PLEASE DO NOT BUY THIS TIMESHARE!!! It sounds great at the presentation, that's their job. But NONE of what the salesperson says is true. And once you are in it they will NOT let you out of it. I'm now stuck trying to sell the one we bought and that is another headache. I purchased at Summer Bay and I can't even go there for a discount and it is my home resort. My cousin has Silverleaf and at least she can go to her home resort for $49 a night. I'm so frustrated with this resort. We actually bought the timeshare to use it, so as soon as I got my login info I started to search for somewhere to go but EVERYWHERE is overpriced and FULLY booked. I do not understand how stupid we were to buy this crap, it should be illegal for them to promise us all these things but not come through on any of it. Have any of these timeshares been sued before? Let's get together and do something about these lies that they tell!!!

The Summer Bay scam in Florida sounded too good to be true. As I am new at the computer I didn't know if I should look at this mail that was annoying me at the time as I was looking at something else. The staff sounded professional and gave me a number to obtain my trip to Florida. All I had to do was to pay $898. They didn't ask for my credit card as she said I didn't sound too excited. I told her my daughter investigates everything and gave my daughter the website they put me on but she couldn't get through. I think it's cruel what they do to others. They wouldn't like it done to themselves. Who needs people like that.

Very polished presentation on the computer and phone techniques. They must be well-trained or have it all on a computer screen. Very polite when describing the holiday details. They say they are affiliated with Disney world as they use its logo. If this is so, Disney should be ashamed of themselves or sue the ** off this mob. What a bunch of scammers. I don't know how these bunch sleep at night and they are Americans scamming in their own backyard. What a disgrace, they have no morals whatsoever.

The computer I had a flashing screen advising if I rang in 4 minutes I would win a vacation to the value of three thousand dollars. It sounded great so I rang the number and a lady milly ** answered and continued on congratulating me and after long explanations out came the wanting of my credit card information. When I was reluctant to give those details she put me through to another lady posing as a manager and she again pressured me to give payment of about $1200 NZ cash towards a fantastic holiday with my credit. I advised I wasn't going to give those details over the phone. She really started to pressure me again to release details that mastercard credit companies wouldn't advertise their logo if this was a scam in regards to my credit card details..then looked on consumer complaints and other people who experienced and got ripped off...I was on to it and hung. Other people might not be so lucky.

Summer Bay Resorts continue to target unsuspecting Australians. My experience in November 2014 is identical to that reported in June. I too was pressured into supplying information and credit details and not given the opportunity to check the credentials of the company. I have been promised 6 nights in Orlando Florida, 7 days car rental, 3 nights Daytona Beach, 2 nights Bahamas Cruise and 4 nights at Guanacaste, Costa Rica. All this can be mine for $898 if I agree to participate in 90-minute timeshare presentation PLUS $199 per person "departure fee" for Bahamas cruise, PLUS $250 booking fee for Costa Rica PLUS $300 for meals & room service. I was quoted $1386 AUD but have been debited almost $1500AUD. I too, like others did not receive a receipt. (A phone inquiry led me to click on yet another link to view a receipt of sorts which shows payment as pending. Assurances that they would also email all paperwork were followed through.) After finally completing my consultation with several polite but overly persuasive people, I was left shaking and wondering what I had gotten myself into?

They show you fancy pictures and videos only to lead you to the property but when you get there it's not what you expected and they refused to make amends for it. While the agents are very courteous at the front desk management, stays behind a door in case you need to make a complaint and they send the people at the front desk out like messengers only to deliver the bad news rather than facing you upfront. After asking numerous times about a whirlpool or Jacuzzi type bath tub in the room they told me over and over again all of the rooms had it however when I arrived I was given a rusty oval bathtub with no jets in it and they refuse to move me into what I was told was a standard amenity. The claim that they were sold out get the parking lots work and there were few people coming in Pittsburgh. The apartment that I stay in next door was thinking as well as the next door and next door and so on and so on yet they still refuse to move which is very shady business practices and extremely unprofessional. I was so turned off by the ordeal, I left two days earlier than I was supposed to leave and let them have the money as I had no choice.

Well, you already know most of the story. It was pure coincidence that I have been speaking with a Travel Agent only minutes before, when I received a Popup ad on eBay. Being curious, I thought I would call the local number and find out more. The phone Staff were very polished and I can understand how people would be taken in. The deal all sounded to good to be true. I immediately suspected that they were a Timeshare organization offering a so called discount off their normal package price. Oh and wasn't I the lucky one. I received their very best offer, $3,000 off etc etc. Would your Family love to do this and that etc. They know you want to give your family a great holiday and spend some quality time with them etc. It's all an incentive to get you hooked into their system. I was suspicious when they told me to click on a link and printout their written guarantee. SO WHAT anyone can type up such a document. It's not worth the paper it's written on.

I am currently waiting to see what happens next with this organization and am very concerned now (the satisfaction rating applied above was necessary to complete this comment and is subject to the outcome of my interaction with the company) having googled and serendipitously come across the scam comments!!! Today I received a notification whilst reading my e-mail that I had won a $3000 holiday package for 4 people to the above and other locations (valid for 18 months) and also for a cruise and after some deliberation and with the encouragement of the very professional and friendly staff agreed to go ahead with the fee of US$..... having been quite stressed for some time and in need of a long overdue holiday.

In 2013, we were watching the Travel Chanel and saw an infomercial for a 5 day/4 night cruise package. All you needed to do was to attend a 90 minute Timeshare presentation. All you would need to pay is the port fees and taxes. This included a 3 day/2 night stay at their resort in Orlando, Fl. at the Summer Bay Resort. After 1 year, we booked the trip as we wanted to go on the cruise (which they never said we received after the Timeshare presentation). The hotel on their property is disgusting. The rooms are run down and there was trash and dirty laundry in the halls. Never mind the fact you can hear through the walls. The 90 minute presentation turned into 4 1/2 hrs and the lunch provided was old nasty hotdogs, a bag of chips and a soda. So now we went to book the cruise and were told the port fees and taxes were $197.33 per person.

I hate to admit that these people have gotten me twice. I purchased a vacation package from them and was not able to use it for Florida. Then they called back and I was harassed and talked into another package which would include a trip to Gatlinburg and then another to Myrtle Beach and I had 18 months to travel. Well now they are hassling me about scheduling the trip or I will lose it and all my money.

My bank has informed me that it would be a "risky business" dealing with these people as there are pages of complaints on the internet referring to people being scammed by Summer Bay Resorts. I have been advised to block payment on my credit card which I have done 11 hours after my communication with them. As a World War II veteran, I am familiar with this area... having been one of the crew that sailed on the wartime "Liberty Ship" Sam Leyte which was built in 28 days at the Brunswick Georgia Shipyards

James ** was extremely rude to me when I requested a refund. He would not listen to what I was trying to say, and I told him that I wanted to speak to his manager, to which he responded, 'I am it". Okay, so he throws his title around if it makes him feel important. The fact of the matter still stands, Summer Bay telemarketers called me on January 18th, and sold me a package, promising several deals, including:

I was scammed by Summer Bay Resorts. My boyfriend thought he had won this great offer so he rang up about it. It was supposed to be a free holiday but then they said that we had to pay $898 which we did. We felt pressured into purchasing. We were not informed about the 7-day cancellation period or else we would have done that. We were offered more during the phone conversation than we actually got which is false information. They offered us 4 theme park tickets instead of two + car hire. But once the package was purchased, these extras just disappeared. They did not inform us about the age requirement/earnings requirement about this package. They did not inform us about all the hidden costs until after the purchase took place. They did not inform us about many of the terms and conditions. They just fed us false information in order for us to purchase the package. The package runs out in June 2012 and I tried to get a refund but to no avail. Is there anyone out there who can help me?

I placed a order for a Oreck air purifier over the phone and and after that a operator told me about this "great vacation deal " for only $242 with a $1,000 value from Summer Bay Resorts, for 4 days/3 nights in Orlando and 3 days/2 nights in Bahamas and 3 days/2 nights in Daytona. Also, I had a year to make my reservations.

I was conned into purchasing a vacation package that they would never allow me to use. It's a long story, but basically they assured me 100% that my transaction would be fully refutable as well as I could travel with anyone I wanted to, provided they were at least 23 years of age. When I went to book the dates of travel, they completely took back what they said, told me I had to travel only with a spouse, and that the transaction was not refutable in any way. They would not keep their word (it's clearly on recorded conversation) nor would they refund my money. I'm extremely upset that I have been scammed. $208 total, which, to a military family is quite a lot. They need to refund my money. They were 100% dishonest with me, and I am ready to sue if need be.

6/3/08 I was sold vacation pkgs via phone-must attend timeshare sales(not disclosed upfront)-That I can SELL it on EBAY-"everyone does"-which is illegal I found out. I did call wi/7 days to cancel yet only refunded $300 of $498 my Cr Card! I decided to try it (since they have my $198) No confirmation of Napa sched hotel as promised. I called mult times (on hold..), got runaround. Napa hotel promised by Sales is NOW "extra" cost $45/nite! Or you get the low end hotel(verbal)Never got confirm by email or website(as promised by sales) I paid tax $15/nite-3 nites= $45.They wont credit bk as promised on 6/26/08(I cancelled trip since they couldnt confirm anything!)Only 1 point of contact they tell me-who only yells and changes subjects.

But we have not been able to use this thing at all, not one day. They have frozen it and they add late fees every month and they add all these extra fees they are saying that we owe well over 1500.00 to them now. We are so upset because we paid opver 14,000.00 for this thing and we have paid 525.00 and 545.00 for the two yrs maint fees and not able to use it at all.