Exploria Resorts Reviews
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About Exploria Resorts
Exploria Resorts operates vacation ownership properties. The company delivers timeshare options and resort accommodations across various destinations, providing flexible vacations. Founded in 1995, Exploria Resorts emphasizes tailored vacation planning, family-friendly amenities and a wide array of activities, catering to a variety of travel preferences and lifestyles.
- Affordable vacation options
- Positive ownership experience
- Rewards program
- High-pressure sales tactics
- Poor customer service
- Hidden fees and charges
Exploria Resorts Reviews
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Reviewed Jan. 29, 2025
My name is Sheila **. I am the owner of timeshare at Exploria which once was Fairway Villas. My dad passed this onto me and my daughter, our acct number is **. I've been paying maintenance since 1999 to this timeshare. I put in paperwork to cancel this membership since last year January 2024. I sent your paperwork which was notarized and recently you asked for death certificate which I sent in. A woman called me in November said she would get back to me in December. Now it's January going to be February. I don't want this membership anymore and you are saying I owe 11000 dollars. It sounds like you are threatening and bullying me. I need a phone call or something in writing to resolve this matter asap.
Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.
Reviewed Jan. 10, 2025
Don’t even give an ear to these people, they are nothing but manipulative individuals looking to make money off anyone that gives them the opportunity. I was approached by a team of sales reps at Exploria who appointed me to Robyn **. Robin deliberately took advantage of me at a vulnerable time in my life. I explained that I was recently divorced and bought a home to start new again with my 3 year old daughter, only for them to use this information to pressure and manipulate me into purchasing a vacation package with them.
After repeatedly telling her no she passed me to her manager Angelo ** who also wouldn’t take no for an answer. When I tell you these people pressure you, they drill you until you tell them yes. When I was sent to sign the contract, the manager had told me not to ask questions during signing. I don’t recall if it was recorded or not, but this seems illegal of them to tell me not to ask questions. I have written a complaint to the CEO so I am hoping they can sympathize with me and understand that the employees took advantage of my vulnerability. This is not ok, and I will make it my mission to get this resolved. You have been warned, do not give these thieves an opportunity to swindle you out your money.
Thank you for sharing your feedback on ConsumerAffairs.com. Please be advised that we are not affiliated with this site, and any information regarding Exploria Resorts there was not provided or approved by us. We understand your concerns and would like the opportunity to address them directly. For further assistance, please contact us at consumeraffairs@exploriaresorts.com. We are committed to ensuring you receive an appropriate response.
Reviewed Dec. 10, 2024
I was contacted out of the blue by a representative named Mark regarding a stay at Exploria Resorts. I had stayed there two years ago and had a disappointing experience, but Mark assured me that there had been significant changes and upgrades to the resort since then. Trusting his words, I decided to give it another shot, hoping for a better stay. Unfortunately, this recent visit only confirmed my doubts about the quality of this place.
The villa I stayed in was a huge letdown. Despite having the heat on, the bedroom and bathroom were freezing. It was unbearable, and I couldn't understand why the temperature remained so low even with the thermostat set to a comfortable level. It was impossible to get a restful night's sleep, and the cold made it even worse. To add to that, there was an awful smell coming from the kitchen. It was hard to ignore and made the entire villa feel unclean and uncomfortable.
The condition of the furniture was also disappointing. It was old, stained, and dirty, which gave the entire space a neglected, rundown feel. It was nothing like the upgraded villa I had been promised. The resort clearly doesn’t prioritize proper maintenance, and the lack of attention to detail is evident in every corner of the property. I expected far more, especially after being reassured about the supposed improvements.
On top of all these issues, I was charged an extra $250 by Cheap Vacations, a company associated with Exploria Resorts. This charge was based on the assumption that my wife would be accompanying me on the trip—something I never agreed to, nor did I ever disclose. The lack of communication and transparency is staggering. No one informed me that there was an expectation for my wife to be there, and I certainly never mentioned her. This charge was completely unjustified, and I feel completely taken advantage of.
The customer service was another frustrating aspect of this stay. The front desk, presentation room, marketing, and management all blamed each other for the issue, but in the end, I was stuck with the extra charge. This company’s disorganization and lack of coordination between departments made it impossible to get a clear answer or any resolution. I want my $250 back, and I never want to hear from this company again. This experience has been a nightmare, and I strongly advise others to stay away from Exploria Resorts.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Dec. 4, 2024
As an owner who purchased last July, I can confidently say that many of the negative reviews about Exploria Resorts are exaggerated. My experience has been overwhelmingly positive, and I’ve even managed to turn my ownership into a profitable venture by renting out my weeks during popular events. From the start, the process was clear and straightforward. The sales team provided thorough explanations of what to expect, and I never felt pressured. I purchased with the intention of utilizing my ownership as both a vacation opportunity and a rental investment. The rental income exceeded my expectations, particularly around high-demand events like festivals and seasonal celebrations. The ability to offset costs with rental income has been a game-changer, making this investment a smart financial decision.
Regarding the properties themselves, I’ve stayed in a variety of units and found them well-maintained and clean. Even during busy times, staff was attentive, and any minor issues were promptly addressed. The flexibility of the ownership program has allowed me to explore other locations within the network, all of which have lived up to the promises made during the sales presentation. I believe some frustrations shared by others stem from misunderstandings or unrealistic expectations. The key is to ask questions during the purchasing process and to fully utilize the resources available to owners. For me, it has been a seamless and rewarding experience. If you’re considering ownership, I recommend doing your due diligence and having a clear plan for how you want to use your investment. For my family, it’s been an excellent decision that we continue to enjoy and benefit from.
Thank you so much for sharing your fantastic experience with us! We’re delighted to hear that your Exploria membership has been a great addition to your vacations and that you’ve enjoyed earning rewards credits, including those two free flights! It’s wonderful to know that our vacation packages have been so valuable for you. We appreciate your positive feedback and want to ensure that we continue to provide exceptional service. However, please note that we don’t customarily reply to comments on platforms like ConsumerAffairs.com, as we are not affiliated with that site. For any additional feedback or questions, you may have, we kindly ask that you reach out to us directly via email at consumeraffairs@exploriaresorts.com. This will allow us to give you the most accurate and personalized response.
Reviewed Nov. 24, 2024
*** I am an Owner.*** I just want to start off by saying. When they pitch the offer to you it sounds like an absolute dream! But it’s not by all means. I started off this nightmare through a marketing opportunity 99 bucks to stay in Florida and a free stay with Exploria & 90 mins pitch. I meet with Jose in the marketing office in Pennsylvania who truly has the gift of Gab. He painted a picture that this was the greatest opportunity and I told him my family was looking to buy in Serenity which is also located in the Pocono Mountains in Pennsylvania. As he claimed he was rolling out the red carpet for us…. Bull…. I should have went with my gut.
Anyways, we ended up buying into the scam in March. He told us because we were owners. We were going to be staying in the renovated units so here I booked a trip for my family and I to come down in September and I request to say in a three bedroom unit. Needless to say they we stood in an old unit and need to get rid of the maintenance company that they have because they don’t clean and we didn’t have any towels or sheets. I called the front desk on multiple occasions and finally to someone who told us they didn’t have anything because it was a busy weekend and gave us Face towels instead. I went out, bought towels and sheets for me and my guest and then we noticed we had bugs in our master bedroom so we left. We checked out early.
Exploria did nothing to help. I swore to my husband, I would use our ownership to visit the other locations when here now in November we received a phone call for a welcome back opportunity. I spoke to my husband. We decided we were going to give it a try again, the young lady who we spoke to Promised us to stay at a renovated unit so finally comes day for us to check in. They give us a two bedroom loft, not renovated closets, full of mold, dresser drawers, hanging out, door is broken, bathrooms, full of scum soap, and mildew. Just gross! I drive back down to the welcome center requesting for them to change our unit for the renovated one they promised, notified them of all the gross things going on in the unit that they gave us and the lady said I needed to contact customer service.
I called customer service, got in contact with the director who truly was helpful, but he’s not located in Pennsylvania so I’m sure he’s unaware how bad the units are. After three hours of our time being wasted, we were told there was no renovated unit available and we would have to stay at another unit and call back tomorrow at 12. The second unit was the same thing. Not clean. Everything looks dirty, dusty and dingy, but we stood there for the night in hopes that we would get the new unit the next day. Now here the following day we contact customer service, spoke with the director again, and he was able to give us a renovated unit but it was Like pulling teeth. Blah Wonderful. They are nice.
Now it’s time for our Welcome back Owners meeting for us to be suckered again to upgrading our expos because the first time around the picture Mr. Jose painted that the package we had would be enough…. Weren’t enough and in order for us to do that we would need to Drop another 3500 or apply for a credit card …. LIKE WHAT?.
I don’t understand what these people are doing or how they are getting away with scamming people the way that they are but please don’t buy here. Or do your research because they don’t keep their word and everyone gives you a different answer. It’s a headache and I wish I could get rid of this mess. Be careful and please use your money for something with better quality.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Oct. 17, 2024
Alligators were loose on property without proper signage. Rooms were not handicap capable. You will be held hostage unable to view unit being sold. Closing docs will be incomplete and not have financial company information. Ignores cancelation
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Sept. 7, 2024
Bought Exploria about a year ago and it’s been the best way for me to vacation. They have this marketplace where you can earn rewards credits. I’ve already gotten 2 free flights because of it. GREAT vacation package!
consumeraffairs@exploriaresorts.com
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Reviewed Aug. 31, 2024
In 2019, my wife and daughter went to a shopping mall and were enticed to attend a presentation with Exploria Resorts in exchange for free a cruise offer. We attended that presentation and what we got was a high-pressure sales meeting for a timeshare. Despite our constant refusals, the salesperson pushed hard, making FALSE PROMISES about savings and easy booking.
Since then, we’ve faced nothing but FRUSTRATION. Booking options were scarce, and the process is a NIGHTMARE!!! The promised rental income never materialized. We feel misled into and now trapped by the contract. Had they not hurried us through the contract by telling us to sign here and sign there, we wouldn’t be trapped. Steer clear of Exploria Resorts if you don’t want to end up regretting your decision. What a mess we are in.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed Aug. 30, 2024
The presentation was a little long, but overall I’ve had my point package since 2017 and it’s allowed me to take the vacations that I want to take. I give a vacation to my children every year for their birthday, and my family does a reunion every year since 2017. I’ve upgraded once after I retired and it’s been the best plan for my family. My program is paid off, but I do have a yearly maintenance. It’s not bad though, I take 2 vacations a year and give out an additional 3 vacations to my kids, so I don’t mind a yearly 1,000 maintenance for 5 vacations
consumeraffairs@exploriaresorts.com.
Reviewed Aug. 27, 2024
I paid full membership in Exploria in 2107; part as deposit and the remainder on monthly instalments that were completed in 2017. I received acknowledgement to that effect in 2017. Now in 2024 they say that my contract is cancelled due to a missed payment. I think that this is merely a scam to force me onto annual maintenance fees. I don't recommend anyone sign with this questionable company.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Aug. 14, 2024
2. The rooms were filthy when we arrived. The oven didn't work, the dishwasher had calcium buildup, the coffee machine was broken. They compted us by upgrading our room. Thank God for customer service. This department is the only decent service here.
3. The salespeople and management care about one thing, $$$. They no longer care about their customers or upkeeping. It's a shame. This used to be a nice place. How do they expect to make money if they don't keep up with maintaining the property?
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Aug. 11, 2024
I have been an owner for 10 years and I love my ownership, especially using RCI, last calls my house had a major flood and I was able to stay for a whole 2 months in the same resort for $370 a week at Club Wyndham at Shawnee.
Thank you for sharing your wonderful experience! We’re thrilled to know you’ve enjoyed your 10 years of ownership and found great value in using RCI. It’s wonderful to hear that you were able to stay comfortably and affordably during a challenging time. Your feedback means a lot to us and motivates us to continue delivering great service. We look forward to continuing to serve you!
Reviewed Aug. 9, 2024
We have spent the last decade dealing with Timeshare Liquidators and Exploria, trying to figure out what we purchased. On July 23, 2013, we received a New Membership Welcome letter from Fairway Villas, which referenced the Assignment and Transfer Contract as an attachment. However, the actual contract itself was absent from the correspondence. Fast forward a ten-year period, May 31, 2024, we submitted a Customer Service Request to Exploria, seeking a copy of our current contract. Their response on June 3, 2024, clarified that they did not possess the contract because our timeshare acquisition was through a third party. They did furnish a copy of the Assignment and Transfer document signed in 2013, which ideally should have been provided along with the Welcome Letter from Fairway in 2013. Now, we just want to move on; Timeshare Liquidators has clearly failed legally in the execution of the transaction.
We were stuck in a room with their aggressive, coercive sales staff for over three hours and not once were we informed of our rescission period. The actual product is a joke. Lack of availability and hidden costs, combined with them withholding the contract, has led to outrageous costs, and left us with a useless product. We are both getting older and experiencing health issues. My husband is 81 years old, is legally blind and cannot drive. I am 76. It is ridiculous that we were bound to this contract for 50 years at our age. At this point, we would give it away, just to “buy” our time back.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed July 29, 2024
I acquired my week, about 8 years ago as floating week, it was great, no issues. I owned week 6, but was able to float it and book any week until last year. They told me on the phone that reps were mistakenly allowing me to book when I wanted even though I had a floating week. So last year when I learned that my week had passed and I was out of luck they allowed me to book another week but had to pay a fee. Fast forward, I allowed my week six to go by knowing that ok, I can still float with a fee. Today, I tried to book and no availability even for a fee. I asked to change to another Exploria location. Apparently my membership does not allow that. I feel they have me by the throat, I would never recommend Exploria, RCi or Interval to anyone.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed July 19, 2024
I am absolutely outraged and cannot express strongly enough the depth of my anger and frustration with Exploria Resorts sales team and their deceitful, underhanded tactics that led me to purchase a timeshare. From the moment I was baited with a so-called "free vacation," only to be trapped in what can only be described as an endless, high-pressure nightmare of a presentation, I was subjected to relentless manipulation and outright lies. The entire process was a calculated scheme to take advantage of my trust and force me into a corner. I demand accountability and immediate action to rectify this situation. The deceit must stop, and I expect justice for the manipulation and financial harm inflicted upon me by Exploria salespeople involved in my transaction. I know I am not alone on this subject; it is obvious to me that there are hundreds of other victims out there based on all these 1 star reviews. DO NOT BECOME THEIR NEXT VICTIM!
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed June 21, 2024
I have been an owner for 30+ years and things have always not been great but I always enjoyed my vacation. Recently, I just finished paying off my loan on my 4th upgrade. They sent me a bill for $10,000 for maintenance and assessment fees, this is outrageous. They sent the bill in December and expected the money by the end of January. They only sent out these assessment fees to original owners. This is clearly discrimination. Only the owners from Pocono Mountain Villas received the assessment fee. Of course they offered you to sign paperwork to give them your timeshare and then you would not be liable for making the payment. I do not recommend this place to anybody. How can they do such a thing.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed March 15, 2024
Exploria Resorts deceived and manipulated us while suffering through multiple hours-long high-pressure sales scheme. We are in our mid-70s, and their salesman took advantage of us because of our age and naivete regarding timeshares. He made a series of claims that have been proven demonstrably false. When we informed him that we weren’t interested in getting tied up in a years-long commitment, he claimed that the timeshare would appreciate, and that if we weren’t satisfied with it, we could return it to Exploria at any time. When it came time to sign, we were rushed through the process and not provided with all the information we needed. For example, we were never told about our legal right to rescission or given a public offering statement.
We also were not told that our maintenance fees would increase over time. Had we known all of this at the time of signing then we wouldn’t have moved forward with this purchase. Eventually, we called Exploria to express our dissatisfaction with the whole thing and requested they buy it back as it wasn’t all that was promised. We were told that Exploria doesn’t buy back. We informed them of what their representative had promised us, they informed us he was no longer employed by Exploria. It is shameful that their representatives would go to such great lengths to swindle us into a contract that they knew we wouldn’t be able to use. Perhaps worst of all though is the fact that they assured us we could sell the timeshare back to Exploria at any point if we weren’t satisfied. Because of all the lies and pressure, we experienced, we have requested the termination of our contract.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed March 5, 2024
My experience with Club Exploria began when my husband and I decided to go on vacation to Orlando, Florida. I had selected a package that would give me a gift card incentive if I attended a mandatory orientation, which included a week's vacation. When we arrived for said vacation, we were given a tour of the resort and I was introduced to Andrés, who took charge of the presentation. Andrés presented us with options and package prices, but they were ridiculously high, and because we rejected the offers, he had his boss Tim intervene.
Tim offered us several options with double points. When I asked him if he ever decided not to keep my timeshare, he told me they would buy it back. Including the tour and the constant pressure for us to accept the agreements, the entire process took hours. We were passed on to Martha who rushed us to sign the contract and the information she provided me was not the same information she presented to me when I saw my online portal showing me a payment of $2,411.00 annually.
I called Exploria and they told me it was a mistake and my maintenance fee is $1,205.50. I was very upset because they lied to me and told me that the only thing I had to worry about was my monthly payments of $176.21. When I told them I wanted to sell it back to them, they told me that wasn't possible and they don't do it. Andrés, Tim and Martha lied to us. Now I am fighting to get out of this contract. Please take my advice and don't get involved with these thieves. It is better to pay for an Airbnb. Be careful, the workers will lie to you just to get you to sign something you will never be able to get out of.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Feb. 18, 2024
First we would like to say that we were members at Summer Bay for 20 years without any problems. When we bought, the information they gave us turned out to be truthful. However after going to an owner "update meeting", we were lied to on many levels. There are many things they do not tell you. We are both retired and have travel the world and consider ourselves fairly well versed in the travel world. We let our guard down with them, thinking what they were telling us was true, for we had no reason to think otherwise since we had no problems in the past. We have written them several letters including obtaining an attorney but all we hear from them is getting form letters or no response concerning the letters. We have read some of the other reviews and agree. We have tried to go back to our original contract but they would not agree. We would highly suggest staying away or have an attorney near.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Feb. 14, 2024
This is a joke resort!!! I paid good money and now my taxes are worth more than the week is worth!!! I can get any room cheaper than I pay for taxes!!! I need to get out of this resort!!! There has been no outside pool for years and no access to the beach!!!! Who wants to go to the beach without a pool so frustrating and disappointing!!!!
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Jan. 13, 2024
To say we are disappointed with Exploria is an understatement. PLEASE READ THIS BEFORE BOOKING WITH THEM! Our first night, the door to the unit we were put in was broken, allowing cold air, and TONS of bugs to get in. There were bugs everywhere, even in the beds. We were all bitten up by bugs while we slept. There was also rainwater coming into the entryway of the unit. I decided to take a hot bath in the jutted tub, and black stuff came out of the jets. It’s was absolutely disgusting. We were moved to another unit, so we had to pack up our bags and move up to the third floor (with no offer of help to move our things).
Our last full day of our vacation was completely ruined, as the washing machine in our unit broke, and we had to stay there so maintenance could repair it. Our washer filled with water, but turned off, leaving our clothes in a washer filled with water, completely drenched. I called the front desk, and it rang, and rang, and rang, with no answer. I tried several times to reach them, but no one ever answered. It was later in the evening and we were already in our pajamas, so we decided to wait until morning.
The next day we finally reached someone… First, they fixed the washer, but within 5 minutes it stopped working again. We had to remove our completely saturated clothes and put them in a laundry basket, and wait around even longer for them to remove the entire washer/dryer and replace it with a new set. In the meantime, they gave us access to the washer and dryer in the unit next to ours. So, we had to carry our soaked laundry next door. The washer did work, but the dryer wasn’t working correctly. So now we had TWO broken washer/dryer sets.
They finally finished installing the new washer/dryer in our unit, so we then took the wet clothes back to our unit, and tried to dry them, but the dryer was making the most awful sound (definitely not normal for a brand new dryer). So, we had to wait for them to repair the dryer in the unit next to us, so we could use that one. It wasn’t until evening time that all of this was taken care of. The rest of the night we had to wash our clothes in our unit, then carry our wet clothes next door to dry them in the other dryer.
It was an absolute disaster, and truly consumed the bulk of our day and night (we were doing laundry until 1am) and we were unable to go to the amusement park we had planned to visit. These plans being cancelled made for a weepy mom, angry dad, and three very sad children. You would think wow, it can’t get any worse than that, but yes, it can, and it did.
One of my children had a bedtime snack, and within minutes of the snack being placed (in a food to go box) on their nightstand, tons of tiny bugs were crawling ALL OVER the food in the box, and on the nightstand. We ended up having to throw the food away. Even after removing the food and wiping the nightstand down, the bugs didn’t retreat. But wait… there’s more! We found someone’s DIRTY UNDERWEAR in our room, just lying there on the floor. There were also dirty kitchen utensils we pulled out of the drawers. That was very unappetizing.
The jetted tub in our new unit was dirty like the first, creating a brown foam on the water. Needless to say, I didn’t get in. After all of these problems, we were offered one free pizza… We lost an entire day of our vacation, and were compensated with a pizza. I do NOT recommend staying here, and I HIGHLY DISCOURAGE YOU from buying a timeshare with them. Thankfully we didn’t buy a timeshare, and we will NEVER stay there again. We lost precious time and money because of the horrible condition this resort was in. We will be submitting this review to the Better Business Bureau to warn consumers.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Jan. 11, 2024
My experience with Exploria Resorts was far from positive, marked by deceptive practices and exploitative behavior. Stay away from them. Initially they presented it as a real estate investment opportunity, when in reality, this is far from the truth. The sales representative I dealt with misled me about the nature of the purchase, portraying it as a lucrative real estate venture. They failed to disclose crucial details, leading me to a contract that doesn’t align with the promised benefits. The rushed closing process left no room for a thorough examination of the contract. I feel they do this on purpose just to leave out important information such as the timeframe given to cancel the contract. When I sought clarification on terms and conditions, I faced resistance and was pressured to make a quick decision. I even went as far as writing a letter to their corporate office and they haven’t even bothered to respond.
The lack of transparency regarding associated costs and risks left me feeling exploited and regretful. Moreover, the high-pressure sales tactics used by Exploria Resorts are unacceptable. I don’t understand how it's legal for them to stay in business. In summary, my interaction with Exploria Resorts was a disappointing and disillusioning experience. Their deceptive practices, lack of transparency, and high-pressure tactics raise serious concerns about their integrity. I caution others to approach any dealings with Exploria Resorts with extreme caution, as their focus seems more on exploiting consumers, rather than helping them.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Dec. 28, 2023
Our experience with Exploria Resorts can only be described as a never-ending nightmare. From the incessant calls to an underwhelming stay in the Pocono Mountains, the entire ordeal was a disaster. The breaking point was a deceitful sales presentation with false promises and a sneaky bait-and-switch tactic featuring a model room. Under the relentless pressure of a three-and-a-half-hour ordeal, we fell victim to misinformation, exorbitant prices, and commitments that turned out to be nothing but illusions. The aftermath? Four years of financial strain, burdened by a timeshare that failed spectacularly in delivering its grandiose pledges.
The complete lack of transparency regarding our rights and contractual intricacies only fueled our frustration. Now, we're stuck in a situation we would have avoided if we had been given the full story upfront. In our pursuit of a resolution, short of terminating the contract altogether, we implore others to approach dealings with Exploria Resorts with extreme caution. Our journey has been arduous, and we hope our experience prevents others from falling into the same trap.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Dec. 21, 2023
My name is Sabina **. I have a problems with this Exploria Resorts club. The last may 2023 when through a vacations agency in Facebook page I thought I was buying my first and the best vacation of my life...The package was 5 days in the resort and 3 days cruise and part of the package was a 30 minutes presentation (which I didn't know). I ask what will happen if I don't attend the presentation and they said to me that they will charge me with a full price at check out, according what the "seller" said to me it will be a 30 minutes or an hour presentation (lies). After almost 4 hours pressure from the seller I signed....
When I came back to home in Ny from the "vacation" I tried to call to the Exploria Resort to get help to cancel the contract but nobody answer me, I tried to call the seller and no answers, I called the manager and left a message on his extension but nobody call me back, no help at all....Finally after several days I got someone to help me reading the contract (English is not my native language) and at the end of the contract said that I have 10 days to cancel and get my money back which I didn't know neither. Very convenient for them (getting a person for other state with 8 days vacations)....and of course I was already late to cancel this nightmare, I called exploria again, I called the seller and called the manager and again no help since then I been calling them trying to get help and no luck at all, they never gave me a chance to cancel this...
Since then I been trying to get ride off this nightmare, then after a weeks calling and sending messages to the seller, she finally called me back and she convinced me to try first and if I don't like it then try to cancel....The seller told me in the first presentation that she got me into this, that if I don't want it, they will help me to cancel this (lies) and then I tried to use the "gift" which is not a gift because I was asked to pay 300 dollars for a membership another thing that I didn't know, to book in the "gift" then I book in to another resort in Pennsylvania (huge mistake of me) Which was horrible, dirty for "3 days and 2 nights" and again getting to a different presentation with another seller that knew I wasn't feeling good because I got some drinks the night before (I don't drink, I'm a 61 years old lady).
I told this seller several times that I was sick and feeling drunk and they was insisting me and pressure me for 4 hours and get me into an "upgrade" that I don't want it....I sended a letter requesting to cancel this and them I got a phone call saying that I'm out of the time limit to cancel this....unfortunately took me several days to get help to make the letter in English and sended to them, but in Dec 4, I got a letter cancelation for the contract and a refund money to the account that they open when they was taking advantage of me knowing that I wasn't feeling good, account the I closed and reported... but I notice that they tried to collect payment on my credit card account on Dec 4, and I called my bank to report that transaction....
After I called Exploria Resorts again to ask what happened, why they are still trying collecting a payment in my credit account when they cancel the contract and after severals tries finally a lady answer me that my membership is still active, I filed a complaint with BBB website and I filled a complaint to NY General Attorney to see if they can help me too...I need a help with this case please, I'm not a rich person, I work very hard sometimes 60 hours a week and I can't afford a lawyer, somebody have to stop those companies that are taking advantage of innocent people, I want them to stop this madness and reimburse me my money,...Thanks so much in advance....sorry for my English. I'm using my phone translation.
Sabina **
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Dec. 16, 2023
Since Exploria merged with Tree Tops and Fairways also called Poconos Mountain Villas it has been nothing but a nightmare, The additional assessment fees of $5,900.05 for 2024 is so ridiculous, it is a joke. In 2021 their special assessment fees for repairs, etc, we thought was excessive, because nowhere in our contract stipulates repairs, special or additional assessment fees owed by members. Maintenance fees should be no more than 3% yearly increase. However my husband is 75yrs and I thought he was about to get a heart attack when he read the 2024 bill. We definitely cannot pay that amount..even with their payment plan.
We purchased this timeshare while we were working to be able to use it when retired and on a fixed income. We are reviewing our original sales contract and will be forwarding all documentations to our attorneys. Thank GOD we safely kept and copied all documents. Buyers please be aware of what you are getting into. Timeshare should be time to relax and enjoy not to regret getting into. Hope and pray that Exploria correct this issue so members can sleep at night.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Dec. 10, 2023
We’ve been very dissatisfied with our timeshare at TreeTops in the Poconos since Exploria purchased the property. They’ve raised the maintenance fees to the maximum each year. We used to get a 3 or 4% raise each year. Now, we get the maximum 10% every year. In 2021 we were assessed a special assessment in addition of $394.80 in addition to the maintenance fees of $924. We just received our bill for 2024 (three years later) and they’re assessing us another special assessment of $5,975.05 in addition to our maintenance fee of $1,229.84. Being on a fixed income, even with their payment options, there’s no way we can afford these fees.
The special assessment fee is for regular maintenance because they haven’t been maintaining the property and facilities. We can’t even use the facility because all the units have multiple levels and we can’t climb step. They won’t let us out of the contract. We had a buyer at one point and they would not let the sale go through. Buyer beware!
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Dec. 9, 2023
Exploria Resorts are putting on your Maintenance statement fees for Additional Assessment which in my case $5,975.05 which is a surprise to me and never had to pay for a long with maintenance fees. Exploria is becoming a rip off.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Oct. 30, 2023
Exploria, you've turned our retirement dreams into a nightmare! At 70 and 74, we deserve better than this. From the deceitful cold call promising a trip to Orlando to the never-ending, aggressive sales meetings, you've shown nothing but contempt for your “owners”! Joel *'s 9-hour sales demonstration was a masterclass in deception and **. We were promised the moon and back, but what we got was a money pit with endless fees. And let's not forget the denied release, forced into a pricier unit, a classic bait and switch on senior citizens.
The Gatlinburg trip - supposedly a getaway but turned into another upgrade ambush led by Rachel ** and Karen **. Thousands spent on an upgrade we never wanted. Exploria is only interested in trapping you into more and more debt! Contracts shoved at us on a confusing thumb drive, questions dismissed, it's clear you wanted to keep us in the dark. But not anymore! People need to know what these crooks do to seniors! Their rooms? A hot tub flooding our carpet, a fireplace that never worked, and a kitchen-less "upgrade." You’re better off staying at Motel 6 that is comparable to Exploria accommodations and doesn’t require you to sign your life away. Over $100,000 sunk into this pit. Don’t get taken advantage of by Exploria, they need to be fined and punished for senior abuse!
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Oct. 20, 2023
Exploria and their sales reps are deplorable and not honest! I hope this serves as a warning to anyone considering getting involved in their timeshare scheme. Don’t fall for anyone of their fake friendliness because they’re quite good at **’ing people to get you to buy! It’s obvious that they have a well calculated scheme going on considering what other people are saying on here. What’s worse is that once you’re a member, using the points is practically impossible, I called and complained about this and several of the lies we were told at the sales meeting and one of their own reps told me that the person I dealt with “needed to be retrained” and that Exploria sales reps had permission to “stretch the truth”. There’s a serious problem with accountability and professionalism. They will tell you one thing to convince you to buy in but most of it is outright lies.
The main lie we were told was that our membership would give us access to international all-inclusive properties. Not true! We caught on soon after agreeing to buy and we made it a point to try and cancel immediately but doing so was also near impossible. They denied it because I was outside the rescission period even though I have proof that I attempted to cancel within the timeframe and it was them that sabotaged my cancellation efforts. We now understand why they would not give us access to the booking website until 30 days after we purchased! The booking access we were provided was also not the website Afroza, the sales rep, showed us in the presentation! Exploria’s questionable practices are seriously hurting people and it doesn’t appear that anyone is doing anything about it! They purposely mishandle the way they get you to sign the documents.
Rushing over all the important details while playing up their supposed benefits. They conveniently didn’t tell us we’d be paying 16% interest on the loan they had us take out. Anytime we asked questions we were given half-baked responses and **. Isn’t it kind of suspicious that they insisted on quickly telling us where to sign and initial. Considering the price of joining, you’d expect there to be more regulation oversight. Exploria is not only lacking on the compliance department but they’re doing so intentionally and raking in millions! They’re ripping people off and it needs to stop. I hope to see a lawsuit or a shutdown from the state, because what they have done to me, and countless others, is criminal. Shame on Exploria and be sure to avoid them if you’re going to the Poconos!
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Reviewed Sept. 6, 2023
My sister in law was able to use this timeshare once and we have had to exchange for RCI resorts and pay more fees just to use them. Every time we’ve stayed somewhere we are forced to sit through more sales meetings and we don’t want any part of it. We have put a minimum of $15,000 into this and it isn’t worth any of the stress, extra fees, or hassle. At the time of our meeting, we were starving and exhausted by the end of it. They had us sit there and listen for over six excruciating hours. All we wanted to do was leave and they made us feel like we could not leave without signing something. It was truly exhausting and mentally draining on us. Our contract says maintenance fees would be $180 bi-yearly. It continues to go up every year. They also said we could “bank” our week, but when we called about this we were told we would have to pay full price. How is that a benefit of ownership or a “deal”?
We have called them in the past for help and we are put on hold for unreasonable amounts of time, an hour or more, or they won’t answer at all. Exploria isn’t interested in providing any service, any vacations, any value, or running a reputable business. Their agreements are scams. We will never use this timeshare again. We have already tried selling it as they suggested and nothing ever happened. There is no market for reselling timeshares and they don’t care. We only hear from them when money is due and they make no effort to help or do the right thing. We just want it canceled.
Thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com and please forgive our delay in response.
As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com
Exploria Resorts Company Information
- Company Name:
- Exlporia Resorts
- Website:
- www.exploriaresorts.com