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About Exploria Resorts
Pros & Cons
Pros
- Multiple vacation packages
- Military discounts
- Family-friendly accommodations
Cons
- Limited locations and availability
- Might require viewing a presentation
Bottom Line
Exploria Resorts is ideal for families looking to travel within its geographical focus area. It offers timeshare ownership opportunities following a 90- to 120-minute presentation, as well as vacation package resources.
Exploria Resorts Reviews
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Reviewed March 23, 2023
Exploria Resorts is completely dishonest in practically all its business practices. Their sales team is shameful, blatantly lying during their sales presentations. We made the mistake of giving them our trust, now we are seemingly trapped in an expensive, worthless timeshare. We were told a plethora of lies that equate to outright fraud. Part of the pressure comes with comments like it is “Today Only Pricing” or “you would be crazy if you didn’t buy today”.
All the lies aside, the most despicable thing is coming down to this, they ignored disclosing the legal rescission period to us. We outlined, in writing that we wanted to cancel, and postmarked accurately within the appropriate time. Following our request, they did two things. First, they claimed they did not receive the letter; then they just treated it like it was never sent at all. So, we followed with another written letter demanding that they cancel the contract based on the other lies and omissions we discovered in ADDITION to the rescission letter.
They were happy to inform us that we are simply screwed, offering up 3rd party resale options that are NOT options unless we pay off the mortgage and pay for the resale service. This entire industry appears to be a dangerous financial landmine. I am a Teacher and my Husband is a veteran, we have worked hard and lived with integrity. We want justice for ourselves and anyone else that has fallen prey to Exploria Resorts. If this doesn’t get resolve quickly, the Attorney General will be hearing from us!
Sandy, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as consumeraffairs.com. However, we do want to ensure that you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs.com.
Reviewed March 13, 2023
Unfortunately, my experience with buying a timeshare with Exploria has been like a nightmare. This nightmare was exacerbated by the high pressure exerted by the sellers and the false promises they made. Exploria vendors are storytellers. They lied to our faces about the availability of the properties and the quality of them. Also, They told us we could book at the Disney resorts. That ended up being false since I have entered the Exploria portal several times and I have never been able to make a reservation, much less with Disney.
On top of all, we were not informed about inflation and increased maintenance cost, or special additional charges. I was pressured and manipulated by these scammers and I am sorry I made an impulsive decision to purchase this timeshare. I highly recommend others to do their research before making a decision to buy and be alert to deceptive sales tactics.
Moises, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. As we are not partnered with nor affiliated to or with ConsumerAffairs.com, any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts. Although we sincerely regret your expressed concerns, please know that we are not a member of nor obliged to address concerns on a non-regulated platform as ConsumerAffairs.com. However, we do want to ensure you receive an appropriate response. Please note that should you have any other concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com.
Reviewed March 9, 2023
My 19 year old sister and I (31) were persuaded to join in October 2022 and when I said persuaded I mean lied to. Everything that was told to us regarding how easy it is to use, to all of the places we can go to how good of an investment it could be and to how great of a deal it is m, was a lie. Since October I have called 17 times, half the time I can’t get anyone on the phone and I end up hanging up after waiting an hour. They have an option to get a callback and I never get a call back. I call them because I can’t get logged onto the website, I haven’t even been able to go on the website since October 2022. We haven’t been able to look up anything or even plan a vacay. I can get logged into Marketplace but it’s so confusing to use. We were told there’s a video showing how to use it, we have yet to see the video.
The last person I talked to they asked if I would like someone from higher up to call me, I said of course, that was a month ago. So after talking to multiple family members and friends, I was suggested to just take the L and put it in collections. Of course the only time I get a call is when it's that time of the month to pay them and not even 24 hours later they call because all they want is their money. I wish I wasn’t suffering from manic depressive episodes the time me and my sister went. I told them all about them and how I want a better life and they definitely took advantage of my mental health. If I could re-do anything in my life, it would decrease be to say No to Exploria, and that says a lot.
Kristin, thank you for taking the time to share your feedback surrounding your experience with Exploria Resorts on the social site of consumeraffairs.com. While we are not subscribed to, a member of, nor have an obligation to address their shared reviews on a non-regulated platform as consumeraffairs.com, we do want to ensure you receive an appropriate response. Please note that should you have any concerns or questions for us, you may contact us directly via email at consumeraffairs@exploriaresorts.com. We are not partnered with nor affiliated to or with consumeraffairs.com. Any information surrounding a profile for Exploria Resorts on their site was not provided, reviewed, nor approved by Exploria Resorts.
With respect to the concerns surrounding your attempts to contact our Member Services department, call volume varies at different times of the year as our owners are making vacation plans for the year and at times Member Services wait times can be over an hour. Our records indicate that we did contact you directly on December 5, 2022, and that you advised our representative that you were on your way to an appointment and that you would try to log into the owner portal later. We do recommend that you add noreply@exploriaresorts.com to your contact list as there are times when emails from Exploria Resorts are blocked and end up in SPAM. We also encourage you to reach out to our Member Services team via email at memberservices@exploriaresorts.com so they can assist you with gaining access to the Owner Portal.
Attending a sales presentation is completely voluntary and you could have left the presentation at any time. In addition, you acknowledged and signed purchase documents which state that the purchaser(s) acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage. Thank you for the opportunity to address your concerns.
Reviewed Feb. 2, 2023
If you haven’t heard of Exploria Resorts, consider yourself lucky, we wish we never had. Exploria employees, simply lied to us at every turn. We were told it was a real estate investment, but it is not. We were not notified of our LEGAL rescission period as determined by state law. We were told there would be no maintenance fees, but there are "club dues" which equate to the same thing. We were shown luxury apartments and 3-bedroom villas, none of which are available to us. We were told that our points were exchangeable for car rentals and top tier properties around the world; just a pack of lies. This company is antiquated at best, and no one is looking to travel to their resorts.
For part of their marketing pitch they include that they have booking engines at the level of Airbnb and Expedia is a joke. We have never actually used our “membership”; 2 years later, there is nothing there worth our time to navigate. To make this worth anything, you must convert your ownership into RCI points which incurs an exchange fee, and we were told there were no exchange fees. If you like to travel, just book directly with the resort or on a REAL booking engine like Airbnb or Expedia. Exploria is useless. If their employees believe what they are saying, it is sad. If they don’t, they KNOW they are scamming people.
Reviewed Jan. 5, 2023
I am my sister's, Joanne **, financial advisor. I handle and pay all of her bills. In November, 2022, she received a statement from Blackwell Financial, that she was behind in her payments to Exploria Resorts for the amount of $2,48.03. I paid that outstanding debt and was advised to sell, or transfer the timeshare. Mr. George **, the representative at Blackwell was very helpful. He even supplied me with the contact information for the selling of the Timeshare. Today, I called the member service to discuss the sell, but was informed that my sister had to pay the maintenance fee for the new year. This cost was now $547.22, which I paid. I was told that I had to now contact another department. Nellie, the representative transferred me where I remained on hold for 40 minutes with no one answering the phone and the line finally disconnecting.
This company is a new scam and dishonest company. I am glad I am now able to see the nonsense that they have been doing. Someone needs to answer their phones and talk to their customers without asking for money. I attend on contacting an attorney to help resolve this issue, but I hope this company will resolve this issue before my lawyer gets involved.
Dianne, as mentioned in the previous post, a Representative did call your sister and left their direct contact information on a voicemail. Please have her call that number. Thank you for allowing us the opportunity to address this matter.
Reviewed Jan. 4, 2023
My experience with Exploria has been nothing like what was promised. We purchased the timeshare in 2000 and this company has declined tremendously over the years. We were lied to and pressured into wasting a lot of money and time. This has been a huge financial burden and continues to be due to us being on a fixed income now. We are now unable to travel long distances because of our age, and we would be better off to no longer own a timeshare.
We have no desire to use the timeshare and do not want to waste any more money on this company. The "perks" were not true that initially sold us on this purchase, and we are not benefiting from it at all. The fees continue to rise even though we have the timeshare paid off, and it is a strain on our finances. Please help us by getting Exploria to cancel the timeshare ownership.
Thank you for reaching out to consumeraffairs.com with your concerns. We truly appreciate your loyalty over the past 23 years. Please know that when you purchased in 2000, Exploria Resorts was not the developer at the time. Although we certainly appreciate your expressed concerns, we were not present during the purchase and therefore, we are unable to reference the conversation that took place at the point of sale 23 years ago. While we hope that we can resolve the concerns about your timeshare, we understand that individual family circumstances change over time and that you may no longer desire to utilize your Vacation Interest. As Exploria Resorts does not have a buy back or resale program, you may consider selling your timeshare Vacation Interest, understanding that your mortgage is not transferrable and must be satisfied prior to any sale. Upon considering the resale and/or transfer of your Vacation Interest, we encourage and caution you to carefully review the timeshare transfer company you elect by researching the entity and reading reviews and advisories regarding the entity. Thank you for the opportunity to address your concerns.
Reviewed Dec. 29, 2022
If you are on this website, you are probably very disappointed with Club Exploria. If you are thinking about purchasing - DON'T. Take it from many owners, biggest mistake by purchasing "Vacation Interest" from Club Exploria. Every year that we have been with this company, we have had problems. Of course, the problems only start after the 10 day cancelation period. Our reoccurring and biggest problem is they continually take points from our account. These "errors" have happened 22 times since 2014 and have been documented. After making reservations, we would notice more points would be taken from the account than what was required for the reservation. It would take hours and days to try and get this corrected.
At the beginning of 2022, though no reservation had been made, points were taken from our account. Even though we paid our owner and maintenance fees, our contracted allotted points were shorted. Excuse after excuse were given as why the points were taken from our account, but not once did they fix it. We even made a special trip to Summerbay to get this matter cleared up. We were only allowed to see a salesperson and they told us it couldn't be fixed, but we could spend another $25,000.00 to combined our contracts and buy more points. We were not allowed to see a manager, seems like managers don't want to be involved in problems.
We contacted the Florida General Attorney's office and 6 months later and only then, did Club Exploria give us our correct points back. They also felt they had to give us back points that were due to us back in 2020 from a problem we had with them back then. We have been told we can sell our "Vacation Interest", but we don't want to transfer or sell someone else a problematic product. We don't want to sell someone the lies, terrible customer service, lack of availability at their resorts and the very high yearly maintenance fees. Why does Club Exploria not stand behind what they sell? They have breached their contract with us, so they should refund what we have bought and cancel our contracts. This is an ongoing problem and others need to know what problems this company gives to their owners.
Ms. Veronica, thank you for posting your concerns on consumeraffairs.com. Although we continue to appreciate your loyalty over the years, we regret your continued dissatisfaction surrounding your vacation interest. In review of your reservation booking concerns, our records confirm that representatives from our Member Services team have reached out to you to review your account and the status of your EXPOs. It was further confirmed that you received a refund in EXPOs for one of your reservations at one of our resorts. Notwithstanding, we have provided you with options for your contracts on multiple occasions, and unfortunately, our position remains the same. You have the option of selling your vacation interest on your own or you can transfer to a family member or friend. With that said, we must respectfully deny your request once again for a late rescission or cancellation. Thank you for allowing us the opportunity to review and address this matter.
Reviewed Nov. 24, 2022
Regrettably, my wife and I got involved with Exploria and their timeshares. This has been an absolute nightmare. This company has two sides to it, one is the nice, professional & welcoming side that you see when they peddled their timeshares; and the other side is the vicious, predatory & sordid side you see when you’re already trapped into their scam. Their salespeople are masters of manipulation and deception.
They will lie to your face to make a sale and when it’s all said and done, they refer to the contract they make you sign under the intense pressure of their sales presentations. Exploria has ripping people off down to a science. In every step of the process with them, there have been serious misrepresentations. They purposely and dubiously rushed us through the lending information and some of the fees, they verbally told us we wouldn’t be responsible for. We were told by Eileen ** and her boss multiple damaging lies. We were told we could get out of our timeshare at any point and “without penalty”.
We wrote to the Executive VP to inform his office of the violations that took place during our purchase, and we received an egregious response denying everything. They washed their hands clean of any wrongdoing by pointing at the very contract their shady salespeople help execute. Exploria is not a company that has anyone’s best interest in mind. It’s a scam that is allowed to continue due to legal loopholes. I won’t allow them to continue holding my family hostage with this horrible timeshare. Let everyone know Exploria is acting fraudulently. They should be investigated.
Thank you for taking the time to express your concerns and provide your feedback on your experience with Exploria Resorts. As far as being advised that you can get of your timeshare at any point "without penalty", please be advised once again, that you were provided with a ten-calendar day rescission period to relinquish your timeshare without penalty. This disclosure is located directly above your signature and is in bold font. According to our records, we did not receive a cancellation request from you within that ten-day period. While we regret any disappointment you may have concerning your purchase, we would like to remind you that attending a timeshare sales presentation is completely voluntary and no evidence was found to support your allegations. You are still responsible for your financial obligations to Exploria Resorts. Should you be experiencing any financial hardships, please contact our Financial Services department at 800-371-8335 for information regarding payment plan options that may be available. Thank you for allowing us to provide you with a response to this matter.
Reviewed Nov. 21, 2022
I don’t recommend Exploria Resorts to anyone. We have been timeshare owners since 2001 and we have decided to want to cancel our membership. Obviously, we have had a bad experience leading up to this point or we wouldn’t want out so badly. These people will convince you to believe you are making an "investment” or try and pressure you into a contract with them only to find out they are nothing more than a bunch of liars! They reel you in telling you that you’re attending a short presentation that lasts hours of your time. They did inform us that we could sell this if our needs changed, but now we’re having a difficult time with them allowing us to walk away.
There have been issues trying to book the vacation stay, and the annual fees have gone up. They lack customer service because when we have tried calling no one seems to know how to pick up the phone! Something that we thought was so good turned out to be years full of headaches. This has truly been money down the drain, and we are exhausted. We just want some source of freedom without having to continue paying for something we no longer have interest in. I know that there is something that can be done about this, and we have tried giving them the time to make this right, but we most certainly will not stop until this gets situated.
Ms. Darnesia, we appreciate you taking the time to share your concerns with consumeraffairs.com and allowing us the opportunity to respond. Please be advised that Exploria Resorts was not the owner at time of your purchase therefore, we cannot address what occurred at the point-of-sale. We have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide a response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase and these disclosures specifically speak to your concerns. In addition, we would like to remind you attendance at a timeshare sales presentation is completely voluntary. As we advised you in previous correspondence, you may want to consider transferring your vacation interest to a family member, friend or third party. Should you already have a buyer or someone ready to accept the transfer of your vacation interest, please contact our Title Transfer team at title_transfer@exploriaresorts.com. Thank you once again for allowing us an opportunity to address your concerns.
Reviewed Nov. 21, 2022
We have been reaching out for assistance in helping void our contract with Exploria Resorts. We have made them aware of our decision as well as expressed our feelings with them but they are not listening to us. We are now leaving reviews where we can to warn others about what this company is like after you buy. It’s just becoming frustrating being bounced around with lack of communication or assistance with this matter. I just feel like this timeshare is not usable for myself and my family. We paid for our timeshare in full shortly after the purchase. We were excited for the traveling opportunities promised in the timeshare presentation.
When we tried to bring up our concerns at the owner's meeting, they just tried to sell us MORE. The time that we did utilize this we had to prepay maintenance fees for the next year to be able to use what we had for the trip plus add extra cash with it. I just don’t understand how any of this is suitable. It’s just not in our best interest to continue on with this extra strain.
Ms. Rebecca, thank you for sharing your feedback on consumeraffairs.com. Our records indicate that we did respond to your concerns you posted on the Better Business Bureau website in October. While we hope that we can resolve the concerns about your timeshare, we understand that individual family circumstances change over time and that you may no longer desire to utilize your Vacation Interest. As Exploria Resorts does not have a buy back or resale program, you may consider selling your timeshare Vacation Interest, understanding that your mortgage is not transferrable and must be satisfied prior to any sale. Upon considering the resale and/or transfer of your timeshare Vacation Interest, we encourage and caution you to carefully review the timeshare transfer company you elect by researching the entity and reading reviews and advisories regarding the entity. For more options to transfer your timeshare, please consider reaching out to a reputable and legitimate timeshare resale company, such as Timeshares Only. Timeshares Only is both trusted by ARDA and accredited by the BBB, with an A+ BBB rating. Timeshares Only is independently owned and operated and has no affiliation with Exploria Resorts, though they are our featured reseller due to their familiarity with our product. Please feel free to contact them directly at (800) 218-1993 to discuss their available programs. Thank you once again for allowing us the opportunity to address your concerns.
Reviewed Nov. 18, 2022
In August of this year, I visited the Pocono Mountain Villas by Exploria Resorts, and I was coaxed into a gigantic scam! I refuse to continue paying hard earned money for a predatory contract that was based on LIES and MISREPRESENTATIONS! Kaaminie told me I was buying into an exclusive and private resort, but when I got home, I found you can rent these resorts online without being an owner. I asked about cancellation options and Kaaminie kept turning my questions back on me saying “why would anyone cancel, nobody ever cancels”. She NEVER disclosed I had a short window to cancel. I have made several phone calls, placed texts, and sent emails all in an attempt to cancel. I have never been provided the opportunity to speak with the “right” person and now I am past the deadline, and no one seems to care. If they would have been even remotely honest about this product, I would not have to write this review.
Mr. Akiel - thank you for reaching out to Consumeraffairs.com, as mentioned to you previously on another website, we are looking into your account in more detail, and we have asked you previously to provide us with screen shots of your calls and/or text messages with Kaamimie so that we can further investigate your account. To date, we have yet to receive this information from you. Please forward this information to ConsumerAffairs@Exploriaresorts.com. Thank you once again for allowing us to address your concerns.
Reviewed Nov. 18, 2022
We originally purchased with Exploria at the Tree Tops resort in the Poconos. We were there on a stay and were never told that this required us to attend a sales presentation. We were told that in order to check out we had to attend but that it was only 1 hour. Instead, it was over 4 hours and was a high-pressure sales pitch full of lies. We asked if this was a timeshare presentation and they told us point blank that it was not. It was. They offered this membership on the guise that it was an investment opportunity, and we could sell it for a profit in the future. Not true, this timeshare has no resale value whatsoever.
We were shown a top tier villa which turned out to be nothing like the access we purchased. They never even disclosed the real cost or the loan terms which ended up being at an unbelievably high interest and very expensive. They also did not disclose the maintenance fee obligations and that they go up every year and never end! They also lied about free points banking, which we discovered later came with a hefty fee.
At a later date we were invited to an owner weekend and decided to go to get this resolved. The room they assigned us was a disaster. It was not cleaned, outdated, and the TV did not even work. There was no opportunity to resolve the nasty room assignment nor the fraud, instead it was another high-pressure sales presentation. We walked out. We were also told that we could stay at all-inclusive resort with no additional cost, just the points used for the reservations. What a surprise when we checked into an RCI Dominican Republic resort and were charged nearly $2,000 for the all-inclusive benefits of the stay! Do not do business with this company!
Ms. Julia, thank you for reaching out to ConsumerAffairs.com with your experience with Exploria Resorts. We certainly regret to learn of your expressed dissatisfaction, and we are very appreciative for the opportunity to address this matter. Our records indicate that you purchased your timeshare at Tree Tops in 2014. You claim you were told that the timeshare tour would only last one hour, but it lasted four hours. Club Exploria, LLC could not ascertain the exact length of your sales presentation as we are the successor declarant of Tree Tops and were not present at the time of your purchase in 2014. We would like to remind you that attendance at a sales presentation is completely voluntary. You state that you were told that your purchase was an investment. Per the acknowledged and signed purchase documents, it states "I understand that no person should purchase this vacation plan for investment and/or income from resale or rental." As far as the loan terms, they are included in the Retail Installment Contract which you signed under the section Federal Truth-in-Lending Disclosure Statement. It clearly illustrates the annual percentage rate, finance charge, amount financed, total number of payments and total sales price. In addition, it also provides details on the Cash Sale Price. Ms. Julia, you were provided with a seven-business day right to cancel this contract. We have no record of you contacting us to cancel within that seven-business day period. Respectfully, we must deny your request for cancellation, and you are still responsible for your financial obligations. Thank you for allowing us the opportunity to address this matter on consumeraffairs.com.
Reviewed Nov. 5, 2022
PLEASE READ AND HEED THIS WARNING: Do not buy anything from Exploria Resorts. They will sell you a worthless, useless timeshare and not lose a wink of sleep over conning hardworking people. Over the last 20 years, our experiences have gone downhill more and more with every interaction. My husband and I were told during our most recent upgrade that this new purchase would result in no more booking fees, except they hid all the other odds and ends that came with even more fees. Plus, when the maintenance cost rises every year, it offsets anything else we’d be paying anyway. Every time we signed contracts, salespeople flew right by all the financial details. My guess is if people realized how much they were paying compared to the original price they were offered, they’d run away screaming, at least we would have if given the opportunity!
Ms. Teresa, thank you for taking the time for sharing your valuable feedback. Please know, we appreciate your loyalty over the 20 years you have been an owner and vacationed with us. Our records indicate that you upgraded your vacation interest in February of 2016 with Summer Bay Joint Venture, I, L.C. Exploria Resorts is the successor declarant of Summer Bay Joint Venture, I, L.C. Unfortunately, we are unable to recreate your point-of-sale experience that occurred in 2016, therefore, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide our response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase and these disclosures specifically speak to your concerns. You were provided with a ten (10) calendar day right to cancel your purchase agreement. We have no record of receiving a request to cancel your contract within that ten (10) day rescission period. This information is located directly above your signature in bold font. In further reviewing your usage and reservations with us or through exchange, we see that the last time was in 2019. We would like to invite you to visit us again and/or contact our Member Services team to share your concerns. They can assist you with booking reservations, exchanges, and banking your EXPOs. They can be reached at memberservices@exploriaresorts.com or via phone at (844) 258-2397. Thank you once again for allowing us the opportunity to address this matter and for being a Member with Exploria Resorts.
Reviewed Oct. 15, 2022
Poconos. In 2018, my friend and I went to the annual car show at Javits Center in New York. At one of the booths we were given gifts to stay at Fairways at Poconos Villas but had to attend a 90 minute presentation. We accepted the gifts. On October 13th 2018, we went to the Poconos where we attended the presentation. During the presentation, we were in a large group where pictures were shown. We were then separated. My friend and I was brought to a desk where a sales rep joined us. The sales rep was of Jamaican descent and I am while my friend is from Haitian so we felt at ease. The rep told us the timeshare was an investment and how she was able to pay her maintenance fee from money she received from the company when her condo was rented out. She told us about a platform called the marketplace where we would get cheaper air flight, hotel and car rental prices.
There was also a section on the platform where we could allow our family and friends to use with a code and we would get points for every dollar spent. This point could be used to pay for maintenance fee as well as put towards airplane tickets, hotel and car rental costs carried out on the platform. She also discuss how ownership rights would allow us to vacate at different properties in different countries in their program. They didn’t have such options in Jamaica but there was a lot of options in the rest of the Caribbean as well as across the globe. This sounded interested but We declined because we could not afford it. The sales rep went for her supervisor and she went back over what was said earlier. Then after declining again she went for her boss and after the persuading we accepted.
I visited the Poconos Villas after the signing to see what we had purchased but was not able to see it because of renovations. I went back after Club Exploria took over the contract and again I could not see the condo that we purchased. Instead a similar size condo was given to me to stay. The condo was outdated with outdated furnitures, striped painting, and the patio floor board lifting. Whenever we requested to use our week, the location we wanted would never be available. The cost to use the marketplace platform to book air tickets, hotel or car rental were more expensive than any other website. After a year we realized we were scammed. The presentation was misrepresented. It states that I owned a condo which I have never seen, used or benefitted from. We were paying a loan that we took from Club Exploria and obviously the only person/company that has been benefiting from this agreement is Club Exploria.
One of the worst part of it, is that Club Exploria is reporting the loan to the credit reporting agencies, which is negatively affecting my credit report. Club Exploria has used fraudulent misrepresentations, promises and high pressure sales tactics, which is illegal, to obtain a signed agreement which in turn would make the agreement void. I have made a complaint to the BBB agency and Club Exploria respond with a regenerated response..’we took over the contract from Summer Bay and we see where the agreement was been properly obtained and we’re not responsible for misrepresentation that was done during the presentation. I’ve contacted Club Exploria numerous times and keep getting the same response…’we can not terminate your timeshare’. Why are they still allowed to operate? Why aren’t there any help from these different consumer protection agencies?
Kesha, thank you for reaching out to ConsumerAffairs.com with your concerns - we truly appreciate the feedback we receive from our owners. We sincerely regret to learn that you are requesting a release of your Vacation Interest. With much respect and empathy to your expressed situation, Exploria Resorts does not currently have a "take back" program in place to accommodate your relinquishment request. This information is also highlighted in your contractual documents in which it states that Vacation Interests are sold for the purpose of personal use and enjoyment and not for the purpose of purchasing for future resale and/or "give back" opportunities. Notwithstanding this fact, we would like to share that you have the option to consider selling your Vacation Interest to an agreeable third party provided that any mortgage balance on your account is paid in full prior to your potential sale. If you would like to explore this option, we encourage you to review and reach out to reputable resale companies for more information. In the interim, please contact our Financial Services Department at (800) 371-8335 to discuss available payment plans that may mitigate your financial obligations until you are able to sell your Vacation Interest. In reference to your comment that we are report your late payments, please note that all credit reporting is governed by the federal Fair Credit Reporting Act. The Act ensures that personal credit ratings are valid by requiring that accurate information on credit accounts be furnished to the Credit Reporting Agencies. Club Exploria, LLC is required to accurately report the status of your credit account to the credit reporting agencies, including any failure to make required payments, late payments or any settlement of the account. We are prohibited by law from amending or making changes to your credit report unless we have evidentiary documents and information that would prompt us to do so. For questions on how to better utilize Marketplace, please reach out to our Member Services department at memberservices@exploriaresorts.com and they will be happy to assist you. Thank you for allowing us the opportunity to address your concerns.
Reviewed Oct. 3, 2022
I brought a timeshare 5 years ago which I was pressure to get. Lied to and know I'm paying all these fees. Can't use it. When you can use it you have to pay RCI so know I'm paying a 3rd party. Plus a extra maintenance fee. I don't want this scam. I should not be penalties with my credit . This was not in that 4 hour lying behind tour.
Thank you for reaching out to ConsumerAffairs.com with your feedback. Our records indicate that you purchased your Vacation Interest in 2018 from the previous developer and it was an upgrade from a previous contract. In addition, we have confirmed your signed acknowledgment in the purchase documents surrounding payment for maintenance fees regardless of if you occupy your unit, exchange, or forfeit your usage. It also states that annual dues are subject to increases as per your Agreement. With much respect and empathy to your expressed situation, Exploria Resorts does not currently have a "take back" program in place to accommodate your relinquishment request. We would like to share that you have the option to consider selling your Vacation Interest to an agreeable third party provided that any mortgage balance on your account is paid in full prior to your potential sale. If you would like to explore this option, we encourage you to review and reach out to reputable resale companies for more information. In the interim, please contact our Financial Services Department at 800-371-8335 to discuss available payment plans that may mitigate your financial obligation until you are able to sell your Vacation Interest. Thank you for allowing us the opportunity to address this matter.
Reviewed June 21, 2022
Exploria has been an extremely dishonest company that used deceptive techniques to sell us our timeshare. We were told the presentation would last one hour, but we were there for 7 LONG GRUELING HOURS? You would also think they would take a good chunk of those 7 hours to go over the contract, but the 32-page contract took about 15 minutes to sign. Totally rushing through it to avoid us reading the truth about timeshares and the financial obligations. For example, our children would not inherit the property once we pass, they would inherit the FINANCIAL RESPONSIBILITY. Their salespeople held us hostage and lied to us to get us to invest in this worthless timeshare. I am appalled at the lack of ethics on display at Exploria. Hopefully this helps to spread the word to STAY AWAY FROM EXPLORIA!!!
Victor, thank you for reaching out to ConsumerAffairs.com with your concerns. We absolutely regret to learn of your expressed point-of-sale experience and welcome the opportunity to address this matter accordingly. To provide an appropriate response to this matter, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold as we are unable to reconstruct your expressed experience from over five years ago. Unfortunately, Club Exploria, LLC could not ascertain the exact length of time of your sales presentation (you are stating the presentation lasted seven (7) hours long). However, Club Exploria, LLC provides clear and unambiguous disclosure in all its applicable advertising that a timeshare sales presentation lasts an average of 90-minutes. At the conclusion of the timeshare presentation, if a purchaser decides to purchase, the purchase process can take longer. That purchase process includes the discussion of price and purchase options, providing additional information on RCI and other exchange programs; processing applications; obtaining credit reports; preparing contract documents; scheduling and completing the closing with a Verification Officer, etc. Considering we have no way of knowing in advance how long the purchase process will take to complete, we make no representations in that regard. Also, attending a sales presentation completely falls at the discretion and decision to attend by the prospective purchaser. Purchasers are also provided with the opportunity to cancel their purchase within ten (10) calendar days after the date of purchase. According to our records, we did not receive a request to cancel within the ten-day rescission period. We are committed to serving your vacation needs and welcome the opportunity in helping you maximize use of your vacation experience. We are eager to provide you with personal assistance for booking reservations through Member Services for your future use, based on availability and the terms/conditions of your contract. If you are interested in this assistance, please feel free to contact us via email at MemberServices@exploriaresorts.com. Thank you for allowing us the opportunity to address your concerns.
Reviewed Jan. 24, 2022
It's a great place if you like swimming in sinkholes. The entire area is prone to them: just google Orlando area and sinkholes. YOU ARE RISKING YOUR LIFE. I am sure they will tell you geo experts (they hired and paid) say it is safe, but then why so many occurrences in the area? There are several well documented, including Summer Bay. I will never return to Summer Bay, even though an owner there. And RCI is a ripoff, charging more, giving you less.
Thank you for taking the time to share your feedback with us by way of this social site. As we certainly regret to learn of your expressed dissatisfaction, please know that we are eager in regaining your trust. We ask that you please provide us with additional information regarding your concerns and forward us your ownership so that we may properly research your account and provide you with a formalized response. We invite you to contact our Member Services Department at (800) 654-6102 or via email memberservices@exploriaresorts.com to provide this information. We look forward to hearing from you and assisting you with your concerns.
Reviewed Jan. 4, 2022
The owner unit we were assigned was way below expectations. I realize these are tough times with shorter staff related to COVID and that was quite obvious.. We came back during Easter week and I noticed then..it was worse this time and the resort was sold out.. They should've restricted the stay and blocked units that are outdated and needed to be fully redone.. We waisted our points and we weren't able to switch because it was sold out. I have already requested a refund. The beautiful warm weather made up for it..
Jihan, thank you for reaching out to ConsumerAffairs.com and thank you for being a loyal owner for the past seven years. We do apologize for any inconvenience you may have experienced during your recent stay. After a thorough investigation of your account, it appears that you were reimbursed a percentage of your EXPOs to your account for the inconveniences you encountered. Please know our Member Services team is available to assist you with future stays to ensure we meet your expectations. Member Services can be reached at memberservices@exploriaresorts.com or by calling (800) 654-6102 or (321) 203-2503. Thank you for allowing us the opportunity to provide a response to your concerns.
Reviewed Dec. 28, 2021
Don’t fall for what they are selling at Exploria. They will tell you that the money you are spending is an investment, like real estate. What you are buying is air. It has no value…at least with air, you can breathe it. They said I could take multiple vacations, but I can only get 2 or 3 nights, and that’s only if I can get in. Availability is a nightmare, because when you go to book what you want, it’s not available! They told us we could convert the points into cash to pay our upkeep fees, but they completely misled us regarding the value of the points to cash conversion.
I understand there are upkeep fees, but theirs have increased by 25% over 5 years. If I budgeted my personal expenses like that, I’d go broke in no time! Get this, not only will I have to pay for this forever, but my kids will also have to take over the debt after we die! How can something as wonderful as vacations, turn into a huge boulder around our necks?? I’ll tell you how, it’s because Exploria cares more about making money than making their members happy. I hope they spend the money we’ve given them wisely, because they aren’t getting any more money from us!!
Jason, thank you for reaching out to ConsumerAffairs.com regarding your experience with Exploria Resorts. Although we sincerely regret to learn of your expressed dissatisfaction, we are appreciative of the opportunity to review this matter. Please provide us your specific contract information at consumeraffairs@exploriaresorts.com so we may research further. In the interim, regarding your commentary of being told that the timeshare is an “investment”, the Purchase Agreement clearly states that you are purchasing for personal use and enjoyment and not for any investment potential or any possible rent returns, tax advantages, deprecation, guaranteed buy-back. Surrounding your expressed financial concerns, we further invite you to contact our Financial Services team by calling (800) 371-8335 or via email financialservices@exploriaresorts.com. They are readily available to discuss payment plan assistance options which may be available to you as we understand that sometimes unforeseen circumstances arise. Thank you for allowing us an opportunity to provide a response.
Reviewed Oct. 13, 2021
My husband has become extremely ill, He is in Stage 5 Kidney Failure, he recently had a heart attack and when I took him to the hospital they said he is now also in Acute Liver Failure, his time is limited. So we are trying to clean up his estate before he passes. This is the worst company, we have paid it off 100%, and they still won't take it back (at no charge) or let us just give it back to them. They are not cooperating at all. I have contacted many departments there at Summer Bay in Clermont Florida, but no one is willing to help, they referred me to a company that could sell it for me, which they wanted $599 up front. When I checked them out on the Better Business Bureau, many many consumers said they take your $599, and you never hear from them again, and that's who they want me to deal with. I need help, and I don't know where to turn. Can someone please help me.
Thank you for contacting ConsumerAffairs.com with your concerns. Please know that Club Exploria appreciates your loyalty over the past five years. In order to better address your concerns and protect your privacy, a representative from our Consumer Affairs department will be reaching out to you directly at the telephone number we have on file for you to discuss the matter in more detail.
Reviewed Aug. 10, 2021
This is the greatest mistake of my life. I'm currently talking to a lawyer to help get me out of it. You're never able to get customer care on phone. You're never able to book the holiday package you truly want. They claim there's nothing available but when you book as a new cash paying customer, everything is open and accessible. Of what use is a time share that non-owners get a better package than you? Even at a cheaper rate when all is considered. They'll tell you it's an investment during the pitch but throwing your money into the toilet & flushing it is a better investment. I truly regret ever agreeing. My sisters who bought also. My colleagues at work. We're all trying to get rid of it.
Elizabeth, thank you for contacting us. We are truly disappointed to hear about your experience with arranging your vacation time at our Exploria Resorts locations. We would like to connect with you to discuss the issues you have had making booking arrangement, and to see if we can accommodate you. We do apologize if you have experienced longer than normal wait times on the phone, and we invite you to connect with us via email at MemberServices@exploriaresorts.com. Our Member Services team will be standing by for a note from you. Thank you, and we hope we are able to provide you with amazing vacation experiences in the near future.
Reviewed July 21, 2021
This company utilized the most horrific time that we all around the entire world to capitalize. During the pandemic although we are still in crisis they’ve use the opportunity to give an astronomical assessment fee. Nobody was traveling yet they’ve increased the annual fee. When trying to reach them, nobody responds… none of them care down to the salespeople. No consideration for what the entire world and people's families were and are still going through. Do not waste your time with them because they lie and make no attempt to resolve any situation. That assessment fee took care of them and their families while people struggled and are still struggling.
Antoinette, we appreciate you reaching out to share your experience with us. We would like to connect with you directly to confirm the fees you are referring to, and how the fees are used. Some incredibly exciting renovations and enhancements have been happening at some of our resort locations to improve the quality of vacations and the longevity of the accommodations and amenities. These improvements make the vacation product ownership that much more valuable as well. We invite you to connect with us via email at MemberServices@exploriaresorts.com or via phone at 844.258.2397. Our Member Services team will be standing by. Thank you, and we hope we are able to provide you with amazing vacation experiences in the near future.
Reviewed July 7, 2021
CLUB EXPLORIA invited us to a 3-night stay at one of their resorts in Florida at this open house event, but we were required to attend their open house tour in order to get this special promotion. As we attended this event, the salesmen immediately told us all the benefits that came with the Club Exploria membership. We were then introduced to a saleswoman who took us on another tour with her even though the salesmen just took us on one. Just like the salesman, she explained the benefits and how great of an investment this would be. She just repeated the tour and explanation of benefits causing our 90-minute open house to turn into a 5-hour NIGHTMARE!
After we declined the several offers that she made us, she then told us that she had a great deal for us and mentioned that the prices went down due to COVID-19. At this point there was no way of getting out of this sale and we ended up taking the deal which turned out to be a lie because we were charged more than what was said. Apparently, the “COVID-deal” was just made up on the spot to get us to buy. Club Exploria lacks honesty and uses high pressure sales tactic that no one should have to go through! If we knew all the details about the “ownership”, then we would have never made the purchase of this timeshare.
Ricardo, thank you for contacting us regarding your recent experience at one of our Florida sales centers. We would like to confirm with you, and discuss, your experience more in depth. It is never the intention of our sales people to take more of your time than is necessary to effectively showcase the benefits of being a member at one of our beautiful, immersive resort locations. We also invite you to connect with us via email at MemberServices@exploriaresorts.com or via phone at 844.258.2397. Our Member Services team will be standing by. Thank you, and we hope we are able to provide you with amazing vacation experiences in the near future.
Reviewed April 15, 2021
Our experience with Exploria dates to 2017. We unfortunately accepted an offer of a “free” stay in one of their resort villas in exchange for attending a 90 min presentation. When we arrived at the presentation, I was firm with them that we needed more time to make a decision, but the rep was insistent and kept bringing over her manager to put more pressure on us. We made attempts at leaving the presentation as we were well past 4hr into this 90min presentation & we were starving. It felt as though we were being held hostage.
We finally broke down and signed the papers. Our experience after that has not been any better as they lied about so many things. They lied about availability, said it would only increase in value, and that it would be a great investment for our children’s future. They failed to mention how much of a financial impact this would have on us long term as the yearly fees never stops increasing. It has been a nightmare!! Please be wary with Exploria and do not accept any offers to a presentation!!
Maggie, thank you for your message. It’s our mission to ensure we are delivering exceptional vacation experiences, which is why we value hearing from our owners in these forums. Thank you for being an owner since 2017. Your options for travel and resort locations with us have grown a great deal since then and continue to do so, and we hope you’ll be able to take advantage of this in the coming year.
It is never the intention of our sales representatives to keep anyone longer than they want to be there, and we apologize that you felt like you had that experience. We do want to make sure that all of the benefits and value of owning with Exploria Resorts are made known and options made available while the presentation is taking place. We would like to discover more about what you mean regarding availability and missed expectations. We encourage you to reach out to your Owner Support team at MemberServices@ExploriaResorts.com, or call 800.654.6102. Thank you, and we look forward to hearing from you.
Reviewed Nov. 17, 2020
I have owned week 30 every odd year, since 2004. I own my paid in full $9500 deeded document and pay $453-$478 every year for my one week stay only to be told since I did not book a year in the even year that I have to pay exchange fees. So on top of me paying $931 I have to pay RCI $124/year. When I remember to call to book, I be too early. By the time the even year comes I usually forget. Especially this July 2020 with the pandemic going on I truly forgot to call. In November I’m told I am too late for my paid in full and up to date in maintenance and real estate fees.
In 2019 every time I tried to book a vacation with RCI there was nothing available. So I skipped paying the $124 for that year. Now my new year is November 30, 2020 for 2021 and they want me to pay $248 for something I could not use in 2019 or 2020. What a rip off with Summer Bay Resort thru Exploria and RCI the exchange company they use. I have excellent credit of 830 and I’m 63 years old, but it may be ruined if I foreclose on these two companies that I’m getting no use out of.
Faye,
Thank you for the detail here. We have shared your feedback and concerns with the director of Member Services here. We will do our utmost to find a solution that works.
Thank you,
Reputation Management Team, Exploria Resorts
Reviewed Nov. 11, 2020
We traveled as 9 family members. 3 young children, We LOVED the resort. Everything is walking distance. So much to do, paddle boats, jet skis, Tennis, mini golf, great pools, music and dancing, zip lining, great splash pad and slides for the kids (And adults). Great group activities, Game room with pool table. The most important thing to us, was the amazing friendliness of the staff. Could not be more satisfied with the staff.
Kathy (with Recreational Activities) was Beyond Awesome. She was so kind and helpful and terrific to our 7 year olds and 4 year old. Colton at the outdoor center gave us so much useful information and stepped aside to make us feel like he really wanted us to be aware of everything Great!! And Pam, a resort transportation driver, was always there when our family needed a ride. Always attentive to seeing the 9 of us walking and taking a second to offer a ride. We just Loved everyone and are thankful for such a family oriented resort.
Laurie,
Thank you for bringing your great group to our resort, and thank you for sharing your experience with us here. We will be sure to let the team know as well, and will share with Kathy, Colton, and Pam! Can we please confirm the dates of your stay? We look forward to hosting you again soon. Have a safe and happy holiday season.
Sincerely,
Exploria Resorts Reputation Management Team
Reviewed April 17, 2020
The absolute biggest financial mistake of my life. Entire organization is full of lies. I was scammed into buying it, scammed into using it, scammed over maintenance fees, scammed trying to get out of it. It has brought me more stress in my life than I could ask for. To top it off, I called to ask them to waive the 47 dollar late fee associated with my newly increased maintenance fee that was raised without my knowledge by $130.00 in 2020. I asked this because of the COVID-19 health crisis, and the fact that I have yet to use the timeshare ONCE in the 5 years of owning it. "Sorry there is nothing we can do" is the answer I got. EVIL EVIL EVIL ORGANIZATION. PLEASE STAY AWAY.
Reviewed Feb. 28, 2020
I have been a happy satisfied owner of Summer Bay since 2006. That was before EXPLORIA bought it!! Always loved going there and enjoyed it so much with my family. Since EXPLORIA it’s not the same. The people working there are not customer friendly. They won’t help you or try to work with you if you have any problems. It’s like hitting brick walls. They repeat the same reply over & over “sorry I can’t help you with that!" Be very wary of these scam artists... especially the ones in member services. & stay as far away from the clueless idiots in the sales dept. Everything they tell you about their EXPLORIA vacation club is LIES.. So if their mouths are moving it’s all LIES & Bullcrap????
Reviewed Jan. 8, 2020
Stay far away from this company. There was a mix up with our reservation (system booked two nights when we had booked one online) and was told there was a two night minimum. We told them we couldn’t stay an extra night. The agent was apologetic and said he would just cancel our reservation so we could stay elsewhere and THERE WOULD BE NO CHARGE. A few days later they charged me for a night when we didn’t stay in their resort at all. Their email communications with me have been pathetic at best with no offer of a resolution and they eventually said since this was a “no show” we would not be refunded. This was not a no show and I can’t believe they would not stand by what their agent told us. Not reputable at all, no honesty in their business practice. Better off elsewhere!
Reviewed Oct. 30, 2019
It's a scam! Be careful!!! They never give you anything that they promise you! Do not be innocent because nothing is that beautiful how they show you! At the end you prefer to say I lost all my money but I get my peace back. Then they transfer you to gocrv where they have the worst customer service. Specially an agent called "K" that's the only identity she reveals. Liars!!!!
Exploria Resorts Company Information
- Company Name:
- Exlporia Resorts
- Website:
- www.exploriaresorts.com
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