Southwest Airlines Reviews

SWA is best in the USA! Had a booking problem that didn't think could be fixed but called anyway. Totally shocked but the customer service rep Anthony made it happen! A gesture of gratitude from the airline for my business! Seriously! When does that happen?

First flight: Feb. 21, Manchester, NH to Baltimore. My second flight the next day (Feb. 22) was 2290 from Baltimore to Austin. I forget the first flight number from Manchester to Baltimore on Feb. 21. After overfilling the plane with too much fuel, I had to wait for another plane and was stranded in Baltimore for the night because I missed my connecting flight. I was refused a food voucher even though it was Southwest's fault that I would not be getting home that day. I had two mini bags of pretzels on the plane as "dinner," and I don't even like pretzels! A LUV voucher for future travel doesn't cut it. Not only do I not want to fly Southwest again, I never want to fly again, PERIOD!

3 of the flight attendant didn't even help us store a heavy carry on machine in the overhead bin. They said they can only assist so if it falls on my face it's my fault since it's heavy. They are not there to help at all. It's a dialysis machine I just ask for them to help me boost it up there. When I finally get it up the male steward reminded me I would need to get that by myself later. The other two just looked on and not bothered to help. If I have a choice I would not have it as carry on but it is a dialysis machine. So yeah we will make sure we will not get Southwest with that certain flight to be sure we won't run into this dynamic trio. Well done. You really showed me you are there as your job but not good at it. Lack of customer service.

Miserable flight 4153 to San Diego: My experience was flying with myself and my companion dog of which I have for PTSD. The trip started out very well with the ticketing agents making a point to say how well mannered my dog was while we waited for the plane of which I was two hours early so lots of time to get to know them and life was good. Now to reference I have been flying with Southwest Airlines for more than 20 years so I have been a very loyal client. Anyway I started out by telling the ticketing agents I don't have my papers with me to support my dog is for my condition. I didn't think much of it but decided to fly him as normal.

Jan. 11, 2019 I took a flight from Milwaukee, WI to Fort Lauderdale, FL and checked one 28" piece of luggage from my brand new, just purchased beautiful mulberry colored set. Upon arriving in FLL, the 28" piece was ripped, stained and damaged beyond use. I immediately took it to the baggage complaint area where they filed a complaint and took pictures. They offered a $50 flight credit, which I declined because I want my luggage replaced. This luggage had never been used before. They told me they don't cover rips, stains, dents, zippers or wheels. Well, what does that leave??

On 2/4/2019 I took a flight on Southwest #1454 from LAX to AUS airports. I placed an Apple iPad Pro with an Apple “Smart Keyboard Cover” in the seat pocket in front of me. I was in an aisle seat in the first 10 rows on the right side of the aisle. I fell asleep on the flight back. I remember the flight attendant and ramp agents advising us to spread out since there were only 40 people on the flight back. Thus, everyone had their own row. I had nobody sitting in my row.

I had purchased a ticket with funds from a Christmas present my brother had given me. I booked a flight and had to cancel. When I called to cancel they made it seem like I had a year from the cancellation to use my credit. I was very excited to use the credit to visit my brother again but found out the credit had expired. The customer service agent had told me the wrong thing. When I contacted them they said the right information was on my ticket at the top but since I canceled my flight and did not print out anything I would not have seen that and trusted the customer service agent. They really need to train their employees better so this does not happen to anyone else! Very disappointed!

Booked flight from STL-SJO via HOU 6 mo in advance. Paid for Early Bird CheckIn. STL-HOU flight cancelled. Took hour to rebook. Was told (ON RECEIPT) that Early Bird was transferred, however IT WAS NOT.

Was almost at companion called and asked what I needed to do to get it. They said it resets Jan 1. Spent a lot in December and they said they are not allowing it. Don't use the Southwest card. They will do all they can to screw you.

I was trying to change my existing booking and checked the new fares before doing that. When I tried online it showed me an error particularly for my account. And when I called the customer care, they told me the low flight fare I checked was not available but reaching to the customer care took me 30 mins. Now, that is not my fault since I tried online but because of an error I could not change it and reaching to an assistant took me so much time and it was over by then. They should ideally not charge me extra for the expensive ticket. Then I decided to keep my flight as is because I cannot pay extra. I am really disappointed with the service.

The first ticketing agents that I talked to told me there was a problem making a connecting flight in St. Louis on a trip from Little Rock to Midway. The second agent said I should be rerouted through Dallas even though there was an electric storm in Dallas. After delay after delay for over three hours they scheduled our flight to be rerouted through Memphis though there were no connecting flights to Midway. I couldn't cancel because my bags had been checked. After a couple of more hours delay the flight to Memphis was cancelled and I was left stranded with roughly 600 passengers to fend for ourselves at 9:00 PM at the Little Rock airport.

I have been contacting Southwest Airlines to get my check-in bags which was sent from Boston to Dallas. They canceled my flight my connecting flights initially and I was stuck in Houston for hours asking for another flight before I was given another flight to Dallas which got a layover of 7 hours in Oklahoma City. When I reached Dallas, they have no idea where my checked-in bags are. Tried contacting baggage claim office. They were not interested in helping me. Tried contacting customer care. They couldn't help either. Tried contacting baggage office last 24 hours multiple times, but no answer. I am stuck in this city with no clothes and I have to leave from here tomorrow. Now they have ruined my trip and my new agenda for today is to take an Uber and go to the airport which is 20 miles away and check with them if my bags have reached. Never ever Southwest again.

I purchased a round-trip ticket over a month ago and they sent me those tickets through text on my phone showing all flight numbers and boarding positions. My return flight once delayed from Harlingen was about 45 minutes, when I get to Dallas to catch the next flight, they pulled me out because it was overbooked and I know nothing about it. They was sent a text message to my phone that my flight is rebooked the next morning, it is over 14 hours waiting in the lobby, sleeping on the floor and hurting my back, hungry, tired, worry about the work that I supposed to get done. They sold me those tickets and I can't flight. WTF is going on with Southwest Airlines?

On November 15, 2018 my friend and I received a text and email that our flight was canceled for November 16, 2018 from Buffalo NY to Fort Lauderdale departing at 8:45 am, which we had a scheduled cruise on November 16. I called the customer service number on November 15 and was told by a representative that it was a standard message that Southwest sends out if they receive any weather advisories. My friend also spoke to a Rep later that same day and was told that the flight was actually canceled and we could try to get on the flight leaving Buffalo NY on November 16 at 5:45 am.

Experience have been negative. Bought 2 tickets for me and my partner for a business trip and used my own CC with my money. That person no longer works here, so I cannot get credit back or refund because they will give credit per name vs who paid, and I booked the airfare couple of days ago. So there is a loop in their system. If you really want to get free airfare, just book all of your business trips before you are going to quit for the next 6 month to a year and then quit. You will able to keep that money and screw your employer. Does not seem fair to me. The crazy thing is that Southwest was not even cheapest, went with them because of their customer service, but got screwed instead. Customer service people don't care obviously and nothing won't do. Will definitely recommended everyone to read their refund policy and think twice before you buy from them.

I flew Southwest flights 3440 and 2708 from Tampa to Cincinnati. When I arrived in Cincinnati my luggage was not included with my flight. I filed a missing bag claim immediately following the flight. I received a telephone call from Dallas Texas stating they thought that my bag was there and that it would be rushed to CVG for me. Following that call the next day I received a call from CVG bag services stating my bag was at the airport waiting for me. When my luggage was given to me the bag had been completely torn open on one end and expensive items taken from my luggage.

Southwest Airlines damaged my personal belongings upon arrival at LAX. I took the damaged items to their counter to make a report. Their staff refused to come out from behind the counter to even view the damaged items which I had spread out all over the suitcases. I insisted on a report and she filed a false report that there was no smell and that only two bags were involved even though she stayed behind the counter the whole time and refused to come close to the items.

We had a Southwest flight booked to be able to leave behind what was considered the "most toxic air quality in the world" in Chico/Paradise due to the deadly wildfires. They first moved or otherwise told us our flight was pretty much not available when we attempted to check a day prior and that the flight had problems due to heavy delays and holiday traffic and all five our family members and friends ended up leaving in an emergency as our homes were filled with toxic air where we were living and using respirator n95 masks as daily necessity. Also, there had been 30,000 plus additional refugees or homeless crammed into the small college town of Chico.

I fly out of LAX on Southwest weekly. The flights are always delayed. This one took it to a new level. I was supposed to leave at 4:30 pm. Every 30 minutes, I got a text that the flight was delayed for 30 minutes. This went on for 5 hours. We finally took off at 9:45 PM! No explanation. They just kept moving our gate so we couldn't get the same person twice. I was told it was flights were not leaving Las Vegas. NOT TRUE, when I checked, all Las Vegas flights were on time. Then weather. A little rain? Then, baggage delays... SERIOUSLY? For 5 hours? I wrote a letter of complaint the next morning and got a reply that it was Air Traffic Control and it was for our safety. Attached was a token $50 voucher which won't even buy another flight. They need to honest with customers instead of making up crap. Moving on to another airline. My time is more valuable than this.

Normally Southwest has been great and I've never had an issue with them so I really hate leaving a negative review but at this point, I have no choice. Our flight back to KC was cancelled due to weather (other flights weren't cancelled). We were stranded in Phoenix on the Sunday after Thanksgiving. I couldn't get through to Southwest customer service. My husband and I HAD to be back to work on Monday. We found a flight to Wichita which is 3 hours driving time away from KC. Spent $800 to change our tickets, $150 for rental car and drive 6 hours through a blizzard to get home before Monday. I understand that flights get cancelled but Southwest was NO help in trying to get us home.

I recently moved from the Midwest to California. I was excited to book a surprise trip for my family (wife and 2 children) to visit me over Christmas and start looking for a new place to live. Unfortunately my wife is not able to be off work during that time frame so I had to cancel the flights thinking I would just use the travel voucher to travel myself back to the Midwest to see my family over Christmas. Little did I realize I could not utilize the voucher funds for my travel (despite paying for the entire original trip). Yes it only $1200, but I'll never use Southwest Airlines again as I can’t use the funds I spent on travel to see my family over the holidays. BE CAREFUL. Merry Christmas to you Southwest Airlines.

My flight got delayed a lot and I tried to catch an early one. I was first on the waiting list, A class. Luckily they had one empty seat so I was prepared to go to the door when a very SW employee flirting around with the male passengers told me that there is somebody else in front of me, specifically her latest flirt. Normally I would have not care much since it was a long shot to get on an early flight but her indolence made me fight for my seat. Her supervisor came, of course said it's me who is supposed to be in the plane and that she will try to make it right. The captain came and help with one more seat. Their help was much appreciated but for me this was last time flying with SW. Too many delays, non-professional crew and higher price compared with the other airlines w/o any comfort for the money. This happened on 11/09/18 flight 2199 from SJC to PDX (the delayed flight was 0107).

We had a large group (our customers), traveling from Phoenix to Las Vegas. We were all happy about the trip & talking amongst each other & they asked us to quiet down. So we quieted down but still talking quietly as possible in a plane that you can hear everything. The pilot walked up to us & yelled at us to be quiet & that he should not have to come talk to us about keeping quiet. He spoke to us like a child & then said he is refusing to serve alcohol for all from some row all the way to the back. Mind you we had not drank any alcohol before the early morning flight anyhow. He was assuming we were intoxicated. He spoke to us like a child about being quiet on plane (mind you we were going to Las Vegas). Also we have flown Southwest every year for the past 10 years and never had an issue with our groups. We stayed as quiet as possible the rest of the flight due to him threatening to throw us off plane.

Last 30 years I have been mostly flying with AA, Delta or United. Also fly with Emirates, Lufthansa, Qatar, British Air, SAS and few other international airlines. Only hand-full times delayed and always got lucky when it comes to on-time flying experience. 10 years ago, my kids moved to MI to AL and they have been telling me how come I don’t fly with Southwest in USA? Always told them I am comfortable with AA, Delta, and United. But when it comes to customer service, most poor service I had with Canadian air along with Lufthansa. There is no customer service any us airline when it comes to top 10 international fleet, which is better than a bad service. Food and service no one come close to Emirates and Singapore air. At least with my limited experience.

I have flown with Southwest for a while now, always to one location: Charleston International. Unfortunately, there is no straight way there. Because of this, I've had lots of layovers in many of their locations. I've been to the Denver, Houston, Chicago, and with my next trip, the Baltimore airport. I've had maybe 6 flights now and not many bad experiences.

I cancelled my latest flight from BWI to Portland ME by using a SW email link. I received notice that the flight was cancelled on the same page. But the flight was "not cancelled" per SW and I forfeited not only the flight TO but the entire round trip. Customer relations said there was no recourse. This makes me upset not only because of the loss of money, but I will question flying SW in the future. I have flown SW for quite some time and appreciated the speed of boarding and baggage pick-up, friendliness of everyone involved and the ability to change/cancel flights. Lesson learned. Call for cancellation. Get a cancellation email and save it. A Very unhappy customer.

I am very disappointed that Southwest Airlines will not take expired drink coupons anymore. SWA provided me with 36 Replacement Drink Coupons as a result of Southwest Class Action Lawsuit. I don't travel a lot and ALL of them except for the 2 I used are now expired! They won't take expired vouchers anymore and I really think that this was a strategy for them to not have to pay people as they knew many if not most for the vouchers would never get used! I would really like to have the opportunity to have the vouchers extended so they can be used. If this is possible please let me know and I'll be happy to send them in for new ones.

In general, we liked the Southwest experience, but even more troubling than the cramped seating was the fact that 5 minutes before we were supposed to be boarding, the wrong gate number was still on the departure board. Just as I realized that the plane hadn't rolled up yet, the PA system announced that our flight was now boarding at a completely different gate nine gates away. We ran to the gate and just made it, but were left wondering who was supposed to put the gate number on the board. Was it the airline's fault that the wrong number was there, or not? Anyway, later we realized that the Scandinavian family, including a nursing baby, that we had left at the wrong gate, was probably there for the same flight we were. They were not on the plane.

I do not recommend this airline. I have given it a few tries and every time I’m severely disappointed. ALWAYS delays and never do they update you on that status. It’s extremely frustrating when you have constant miscommunication and never consistency. Saw a few people stuck at the airport too because they couldn’t find their flight in the system even though they checked in online already and everything. Oh, and the worst part is not having assigned seating. I don’t usually write bad reviews but felt this one was necessary as I am extremely disappointed with this last flight more than others. It’s not like it’s much cheaper than other flights anyways. If looking for a recommendation - I think it may be best to choose another airline for your flight.

I was stranded in Louisville Ky, 9-21-18, because my flight was late arriving and would miss my connection in Phoenix. Your on duty manager, Chrissy?, solution was to give me a blue slip of paper for distressed travelers. I tried the website, broken link, then called. The man on the other end said, "No discount room in Louisville. Try calling around." Thanks. I will never fly your airline. I don't need condescending employees tell me it's not their problem I'm stranded. To top it off I had to go to baggage claims to find a Southwest employee. What was all the customer service employees locked in the break room on their phones Facebooking? You should think about changing your policy about not booking passenger on another airline. Blue skies.

So, I received several emails saying that my son's flights from Point A to Point B and on to Point C were delayed. They told my son is was Love Field's air traffic control tower had a fire. Well, the Dallas PD at Love Field hadn't heard about that. The air traffic control tower at Love Field hadn't heard about that either. So, there was no fire. They just said that to keep people from getting mad. Well, I'm ticked beyond belief because I HATE it when people blow smoke up my **! Rapid Rewards Number: **.

If my last flight with Southwest is indicative of how this airline operates then Southwest has gone down the tubes. On my flight the flight attendants were rude, the pilot was awful. It never used to be like this. I added a star because I arrived in one piece.

Southwest is being money hungry and also dismissive to concerns on program and pricing changes. And they used a bait and switch method. I booked my flights some time ago and was offered the early bird check in option at an additional cost of $60 RT for my wife and I. I went back to book it and now the price is $100. When I called, I was told that the program changed at the end of August. Mind you the $60 is already a fee to get checked in early so you have a better boarding group time so you can rush on and pick your seats. The other airlines allow you to select a seat at booking so you do not have to get on the plane searching for your seat and beat out someone else like it is the last bottle of water before a hurricane. I would have saved money going with another carrier and not had to pay for the privilege of getting a better line up position to then still have to search for two seats together where we would like to sit.

I made a mistake transferring Rapid Rewards points between my wife and my account that cost me $600. I noticed it immediately and called to reverse the transaction. They said they couldn't help. If you dig into the terms and conditions under the section on transfer points it does not say you can't reverse a transaction in that section. In their favor it does state non-refundable transactions in the general terms section. The information they provide on their website seems intentionally vague in an attempt to entice the customer to hit submit. It was not clear they were going to charge me to transfer points. It was unbelievably greedy to the point I overlooked it. The customer service representatives admit they could reverse the transaction if the situation were different but in this case they were unwilling to help. I'll be sure to consider other airlines first for future flights.

I was paying close attention to the flight attendants and noticed that not only did none of the cabin crew smile one single time or interact cordially with any passenger, the two women in the back 2/3 of the plane were snarky to the point that the larger woman was rolling her eyes at peoples' comments and requests, and the other one was rudely ordering people around. Maybe they were just having a bad day, but I've never seen this on Southwest before, and I fly it regularly. The larger woman was snapping refreshments out to passengers in the window seats without making eye contact, while staring straight ahead down the aisle as if she were bored to death. She would just hold the item with outstretched arm until somebody finally grabbed it. I smiled at her every time she saw me and each time she just scowled at me.

On a recent five hour cross country flight, I had the audacity to ask for two snacks. The attendant mutters "Let's not be greedy." Had I known that there was a one-item limit on the snacks, I would not have asked for more. Had I known that the flight attendant could call a passenger greedy, I would not have flown with Southwest. Humiliating experience. Even though she said she was kidding, what is funny about that???

Southwest lost my luggage on a flight from West Palm Beach to Baltimore. The Southwest Airline “customer service” agents in Baltimore were outright rude and indifferent about it. I was given an incident report (not fully filled out) and told they had no ability to track luggage and that if they did the ticket would cost $75 more. Interesting since Southwest has a total monopoly on all flights to and from those cities. That’s why they get away charging on average a thousand dollars round trip. It was like pulling teeth just to get them to tell me there was nothing they could do about try to find my luggage except wait Five days for it to show up somewhere. After five days, I was told I could go to their website and fill out a claim form. This event got even more absurd as it became clear that a distinctive silver hard cased piece of luggage was sitting or traveling somewhere and that this airline has virtually has no concern or coherent policy regarding lost luggage.

Me and my friend (Sayali **) bought two separate tickets from Charlotte to Baltimore and returning to Charlotte on the same day (08-25-2018). MY friend missed the morning flight and luckily got another flight with another airlines and reached Baltimore. During return (BWI-CLT), she was denied for boarding and was said that her flight ticket was cancelled. The staff refused her entry even though many seats were not taken.Worst experience!!!!

I will never fly with Southwest again. I am a U.S. citizen, but live in Costa Rica. I am in the process of becoming a full-time resident in Costa Rica, however it is a lengthy process. I have traveled to and from Costa Rica numerous times since beginning this process. I have the proper documentation that the government requires during this process.

Cancelled our flight with less than 6 hours notice. No other flights available for the day. We drove 2.5 hours to another airport just for that SW plane to be delayed 5 hours! They refused to compensate us. They might be cheap but you get what you pay for! Stay away from Southwest Airlines!

Southwest is running a scam, unilaterally canceling flights and trying to blame Air Traffic Control (ATC) in order to avoid issuing voucher passes to its customers. Our Sunday, August 12th flight WN6010 from MKE to DCA was canceled at 9:30 am CT via email to us, even though it was to land at 4:35 pm ET, six hours later. Call center blamed ATC and said, "Go get whatever SW seats are left Monday or Tuesday back to your area" (which was nil). They happily said that "customer service is not available today, they open at Sunday 3 pm". They also happily said "there are no managers or supervisors on staff today, it's Sunday." Monday, they happily said "we don't know what airport had the issues." Meanwhile, DCA ATC confirmed they did not issue cancellations or holds, particularly in the early morning for a late afternoon flight. That only happens with hurricanes and Nor'easters.

I booked a flight with Southwest Airline for Sunday August 12, 2018 leaving Tampa, FL headed back home to Memphis, TN. While checking my email to ensure I had the correct gate location and departure time, I decided to check in online via Southwest website. To my surprise my flight was CANCELED. I called their company at 11:00 AM and was on hold for 1 hour literally. The first lady who answered said "yes it was cancelled but let me see if there is another flight leaving out the same day." I responded with "why was I not notified by email" and she ignored me. I asked again and was told an email was sent at 9 AM. I told her I check my emails around the clock and would have received a notification. She told me no flights were available for Sunday but I can leave on Monday or she can refund my money. There was no sympathy for what was just caused to me and my son.

Reservations were made by Southwest for my family traveling to Fl. I purchased early bird to ensure we were automatically assigned seats. All passengers except one were placed on early bird, not exactly sure how that happened, however one of the passengers who was charged for early bird made a change to return flight home and the $30 for early bird was not passed to the changed reservation... This airline offers no way to resolve these issues. They are rigid and advertise how flexible they are, it's a complete false claim.

If you Google "buy Southwest points" an ad pops up at the top of the page stating that Southwest is offering points up to 35% off. When I logged into my account, however, and attempted to purchase the points the discount dropped to 30% off. I spent hours on the phone with Southwest asking them to honor their advertising at 35% off or an explanation as to why I'm only getting 30%. They actually tried to blame it on the third party company that runs their points system!! Ultimately, after speaking with many departments, they would not honor the 35% discount. Several reps told me that when they log into their accounts they are offered the 35% off and, yes, we both read the fine print on restrictions. I'm filing a complaint with the Consumer Fraud Division of the Arizona State Attorney General.

After accumulating over 70,000 points in the Southwest award program, I found that my balance had been canceled without notification for no activity in two years. If you have a savings account but don’t make a deposit in two years, how would you like the bank to drain your account? Without any notice that they would or had done so. I will never fly Southwest again! So much for “LUV” airline and their friendly service.

I bought tickets, then wanted to cancel and use them later (customer for decades). Then I want to book a flight for September 14th but the trip has to be completed by the 12th to redeem. I was told no one in the entire company can extend that 5 days. Amazingly, I was ready to pay the extra $400 for the trip. If it doesn't get extended, I'm ditching Southwest... not giving them my business.

We had a flight booked from DC to SLC, UT on 7/27/18. We were touring DC and received a txt message stating, "Southwest has cancelled your Flight. Please call 1800-435-9792 to rebook your flight." This was 4 hours before our flight was to depart, which actually gave us 2 hours of notification since we were supposed to arrive at the airport 2 hours prior to departure. I called and spoke with a customer serv agent and asked to be placed on a flight that was an hour earlier than our flight if it was possible. She said ABSOLUTELY and asked me to hold for a moment while she switched our info to that flight. Then she hung up on me.

I have flown exclusively with Southwest for about 6 years. I have just had a long argument with one of their customer relations supervisor, someone named Madison, who was completely robotic in her answers, and couldn't care less about anything I said but continued to keep a tone of know-it-all and "sorry but this are the policies at SW". I had accidentally booked a flight at 7 am instead of 7 pm, this is absolutely my mistake. As usual, I knew after flying with them for years that 24 hours before the flight they email you a reminder. Not having seen any reminder, I checked my flight again and noticed that it was at 7 am and I had "missed" the fight.

I’m reporting what appears like bait & switch with the discount airlines online reservation system. Southwest Airlines continues to have issues with their online reservation system that conveniently will not allow booking of a discounted flight. I have experienced what I’m about to describe on several occasions. My son attends a university near the San Jose airport and it is convenient and inexpensive (usually) to use SWA or Alaska to get him to and from home in Portland. In the past, when I have experienced low fares disappearing or receiving an error when selected, I just figured it was a glitch. However, given the number of times that I’ve experienced it, the practice is a tool to keep customers from getting a discounted fare that is showing as available. This time I documented this experience.

So my fiancée and I booked a flight on Southwest in January for a July flight. She wasn't a member at the time. I convinced her to become a member and she booked the return flight. Well because of a death in the family, we decided to cancel the flights. Her departing flight wasn't in her Southwest account because it was booked prior; so she forgot all about it. That flight was booked for yesterday 7/19/18.

My recent (7/15/2018) Southwest flight, returning home to Phoenix from a weekend trip to Detroit, resulted in lost luggage. As most frequent travelers know, luggage can be frustrating, but most of us understand the experience “goes with the territory”, knowing the airlines try their level best to get customer bags from A to Z with as little fanfare as possible. However, this trip, or lost luggage experience is turning out to be an exception to the rule aforementioned rule. First of all, the gate agent who received my luggage in Detroit at approximately 5:00 am was not the happiest of campers. She abrasively asked me for my identification and ticket, which I provided and she confirmed my first and last name, which matched the information on my government issued Drivers License (AZ) and the recently printed boarding pass.

Spent over an hour trying to book a SWA vacation, and the website is very flawed and totally frustration to use. Locked up and Locked UP and LOCKED UP. Three time I had to exit and restart the entire process in order to get it to take. Totally worthless. Something that should take 10 minutes took over an hour. Called their call back system and after over 30 minutes it would not pick up. Another totally flawed system. Called again. This time would not go on the call back system, and waited 45 minutes, transfer to the SWA Vacation system and the person hung up. Don't waste your time with SWA Vacation, a vacation should be fun, not totally frustrating to set up.

This is the first and last time we are flying with Southwest. Our 10 am flight to Denver was cancelled while we were on the airplane from San Diego to Phoenix. During the connection they gave all the spaces on the next flights to Denver, so when everybody from that connection arrived there was absolutely no flights left until 10:30 pm. (Almost 15h later). Once in the line to get the confirmation to the latest flight of the day, the attendant didn’t care enough to even tell us there was an option to go to the gates and put names on standby lists.

I would like to commence by stating I have been a loyal customer of Southwest Airlines for over a decade and Asif ** is a valuable asset to the company and McCarran Airport. Southwest lost my loyalty on July 8th. On the other hand, Southwest Airlines thoroughly disappointed me by their lack of communication and the service received from MARTA at Gate C22. I originally had a flight scheduled to depart from LAS to SNA at 1115am to attend my grandmother's funeral. As I prepared to depart for the airport at 900am, I received notification that the flight was delayed for 1230 pm. As a result, I decided to stay in and leave at 1015 am. As the clock hit 1015 am, I received another notification that the flight was moved forward to 1115 am and in panic mode along with mourning of grandmother, who raised me.

It was our understanding via Southwest website that the cost for the "Earlybird" check-in would provide a lower # for checking than doing the traditional check-in yourself. Well this is the Bull! Do not waste a Penny of your money!!! We had to check-in at 7:25am and so I decided I would let the Earlybird do it...what a waste of money. I watched it at 7:30am and they gave us #s that are worse than what I did myself. It got changed by them to higher #s. Don't waste money for this crap of service. They are stealing your money and provide no service... Do it yourself if you use this Airlines...we are not going to!!!

I had the worst flying experience in my life. I had a flight with Southwest Airlines, and when I landed I did not find my bag on the baggage claim and I have stayed more than 45 min and it did not come. And I went to their office to file a report about my bag cause I had to catch my shuttle to go to another city, the lady there told me that "You do not need to file a report and you can follow with us by the phone and then we can send you the bag to home." So I took the shuttle and went home which is far about 1 hour and more from the airport, and now they called that I have to pay them more than $60 so that they can send the bag to my home, although that was their fault but they still insist that I have to pay.

I was on flight #1508 on June 12, 2018, and I felt mistreated by the airline host. I sat in the secured passenger seat, and the gentlemen who was standing there he saw me coming and I asked him if I could sit there and he said sure, however my hands were full so I asked if he can assist me with putting my carry-on in the overhead bin because I had coffee and breakfast, a purse and my headrest pillow along with my carryon and he said 'no' then I am suppose to do it myself because I am sitting in the emergency exit row and I must do it myself.

Paid extra at time of purchase for early bird check in. DID NOT GET IT. Service desk at gate said I didn’t purchase it. Told me to call customer service. Customer service said I had it on my ticket but gate still wouldn’t honor it. Customer service tried to refund money but couldn’t. Said it showed as used on the ticket I had in my hand. Gate still wouldn’t honor it. I fly almost 100,000 miles a year with these people. I ALWAYS, ALWAYS buy early bird check in. I can’t believe they can’t fix something this small. Very disillusioned at how nonchalant they were.

On the day SouthWest latest fares were available, 5 family members attempted to make reservations. We were all on individual home computers when the download was finished & fares were posted. Only 1 family member was successful in getting the posted fares. Another 3 family members & myself received "invalid' messages & kept re-attempting. 8 minutes later a family member got her tickets BUT PAID $765 MORE THAN FIRST FAMILY MEMBER. I understand the "only a certain number on tickets are at a set rate" explanation. But none of us got the posted rate despite all attempting at the same time & within minutes of initial posting. Since it is holiday time period, It would appear to be a 'deliberate glitch' installed by Southwest to glean higher sales. It's unacceptable & a scam!

Upon my arrival at Hartsfield Airport in Atlanta from Las Vegas, I had retrieve my luggage from baggage claim and when I got to the shuttle to pick me up and I loaded my luggage into the shuttle I noticed a big rip on the top of my luggage and also a tear about 2 in long on the side of my luggage. Now mind you that I am in a hurry to get to the shuttle in time so it does not leave me to get to my motel. So by time I noticed the tear and the rip on my luggage and by the time I had time to call them, I was outside of the 4-Hour window they only give you to call them and file a complaint. Which I did not know because I do not travel that often.

A huge thank you to Southwest for helping me with problem and request. Both were solved within hours with a most polite response with no further questions asked. Best attitude and prompt response ever experienced with a big corporation.

They treat the passengers with respect and humor. The seating is not assigned and that can be a good thing. I do not like having to pay extra to insure seating with my children.

I am very disappointed at Southwest customer service and will NEVER fly with them again unless they change protocols. My coworker and I had a work function to attend in New York City from 5/29/18-5/30/18 and fly home the morning of 6/1/18. We get to Midway 3 hours beforehand, check our bags and wait to board. Finally get on the plane to be told that our flight will be delayed 1 hour for fog issues in New York. The flight attendees told us we could get off the plane or wait on the plane until we take off, so we decided to wait. No less than 5 min later the crew crassly said, "Your flight is cancelled. Get off the plane and go see customer service." We promptly left and stood in a line for 45 min to be told all flights to New York were canceled and where did we want to fly to. I asked what is the closest airport to NYC, she said, "I don’t know," and again, "Where do you want to fly".

I purchased two plane tickets for my son and his girlfriend as a high school graduation present. My son lives in MD with this dad and wanted to come visit us for a week before college starts. I never booked tickets or flights before, so I ended up booking two getaway tickets in May for the 2nd week of July 2018. My son called me this morning and told me that they would not be able to come down, and with college starting in the fall, he doesn't think they will be able to come down until sometime next year. I cancelled the reservations and called the number listed on the Southwest Airlines website to get a refund. The representative was so rude to me and flat out told me can't get my money back because these reservations were booked in May. REALLY???!

Southwest has been professional, funny, and accommodating. I particularly appreciate being able to change flights without being punished and being able to board with a husband who has a handicap without any problems.

I like Southwest. The best of all the airlines I have fly before. However, I do not like now that although I have not used them in the last year even though I have travel and they delete all my miles. That is not fair, as I think I should delete all the money I paid for it to fly them. Something you earn should not be taken away just like that specially if you were planning on taking advantage of the miles later.

I like this airline. They have a great plan for loading. Also, I like when the plane is not full and they let you spread out in the plane. It seems to be customer friendly too.

I booked a flight to go from Phoenix to Orange County for about $300 per person and I bought tickets for all three of my family (when you could drive there for less than that). I realized I forgot to add my lap baby and so I called into reservations who informed me he would have to remove all three of us from the flight to add the lap baby and I said "okay." Well what he FAILED to mention was that he changed the flight from a wanna get away flight to an anytime flight and charged my card $37 more per person. So that was problem #1.

I really like that they don't charge me for changing my flight plans and for how much my bag weighs. Also, the in-flight crew are very comedic.

Good ticketing office, employees and value for the money. Plane info is good and flight attendants trained well. Nice clean plane and on flight snack ok.

I only fly with Southwest. I love that they have no penalty for flight changes. No charge for baggage and not having a preassigned seat has never been a problem.

Southwest Airlines is a good reliable company. Customer oriented, friendly, and trustworthy. I am satisfied with them and wish they had more nonstop flights from Cleveland.

On a recent flight from Austin to Las Vegas, I checked in exactly 24 hours prior to the flight. When I noted that I got a B-40 something boarding status, I decided to purchase Early Bird Flight check in for $15, on the return flight. SW promptly processed the purchase. On the return flight, I checked in and noted that I had received a B30 boarding status... WHAT!!?? When I called the airline, they said that this was not an error and that SW offered no guarantee of an early boarding status for purchasing Early Bird check in. Don’t reward corporate and greedy policies of the airlines. Refrain from giving them more money than you have to. This was an awful hard lesson for me since I had championed an airline that I had previously thought was superior.

I did not like how we boarded in St. Louis, they had an alphabetical system, with a first come first serve in terms of seating. I ended up at the very back of the plane after I had to be reseated because of a woman with a child. But they do charge less than other airlines in regards to baggage. The staff was great and in spite of the seating and boarding issues made me as comfortable as they could.

Easy to pre choose seating for an extra $15.00 and entertaining flight crew. Free carry on bags TIMES TWO and great incentives offered when plane was overbooked.

Excellent cancellation policy. I broke my leg 4 years back and wasted so much money with another Airline. After that I always buy SW as I know they will honor my ticket.

The prices are often exorbitant, cancellation and refund policies not clear, and delays often. Cabin crew not the friendliest and not kind/helpful to the elderly.

I am very comfortable flying Southwest. I’ve flown Southwest several times and have had a great time for all but one flight. That was a weather issue but Southwest didn’t keep the passengers informed. I will always choose SW because the personnel are friendly, planes are clean, and ease of flight selection and booking is great!

Southwest has clean mostly new Boeing aircraft; provides free baggage check; free snacks and drinks; and lower cost flight change and cancellation policies, all of which differentiates it from all other major airlines. "What's not to like, right!!!"--carry on luggage. I dislike it when flights are held up or passengers are injured because of too many passengers lugging their bags on board. Also, in airport terminals especially during peak travel season, passengers pulling heavy bags along with them make the concourses downright dangerous. Several times I have been hit by a bag when someone is obviously too short or too weak to dislodge a bag from the overhead compartment. Once dislodged, the bag becomes a flying wrecking ball. I say that Southwest should charge passengers who wish to carry on their bags. I'm sure this would reduce flight delays and increase the safety of passengers, but keep all the other freebies.

The check-in procedure was quick and clean, and although the plane was full, we boarded quickly and on time. The attendants were courteous and helpful. It was a stressless flight.

SWA is good for low fares, but the lines are long and arduous. I flew to Chicago Midway from ORF and the flight was filled with companions and Service animals/dogs. The smell was awful, and the dogs were out of control. Dogs in the air on a passenger flight is an awful experience and people had anxiety from the dogs because it wasn’t a companion for them. I rather read a book or listen to music to ease the stress.

They take off and land on time. There is no baggage charge for 2 bags. Flight changes are free and you can check in 24 hours prior to the flight.

I booked our roundtrip flights for the wrong date. I was made aware of my error when I received an e-mail from Southwest Airlines the day of the outgoing flight; informing me of a NO SHOW Flight Cancellation. I called Southwest when I couldn't access my reservation. I explained my error and asked for credit for the return flight; which was a week away. I was told no. I understand it was my error, but I can't justify losing the airfare for the return flight also; which was a week away.

I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25 AM. Landed in Vegas at about 6 am Vegas time. We go to get our baggage and only one bag arrived. We submitted a report at 6:40 am for the lost bag. Throughout the morning as we waited for a "15 minute" call back, no one called us, no one updated me, and no one can tell me where the bag is! We are now sitting in Vegas and the person/reason for being here HAS NONE OF HER THINGS! Not only does she not have her things, her fiancé hid a surprise card with money in it. There is roughly $600 dollars of makeup, brand new clothing and other valuables in her bag. It is now 9:30 am the NEXT DAY and they still can't find my friend's bag nor did they call me... I called them AGAIN to get no new information.

Flying from San Antonio to Atlanta... then Atlanta to Greenville... Flight delayed for mechanical issues and we would miss our connecting flight. They would not put us up in a hotel in San Antonio because "they just couldn't". They would put us up in Atlanta but could not fly us home the next day. It would have to be the day after. My daughter flying in the next day so not an option. Rerouted us to Chicago then to Charlotte. Asked if they would pay for rental car... "They just don't do that." Had to pay 140 to Uber home from Charlotte and got home at 5:30 am.

I flew back home from a cruise from Houston Texas, Southwest lost a piece of my luggage and have yet to find it, We was told that they don't scan their luggage. Why would you not scan the customer’s luggage. That's why they have to reimburse so many customers because they fail to invest in a tracking system for the customer luggage. Last year same vacation they broke the handle off another piece of my luggage which was brand new at that time. With them losing my luggage, then they refuse to review the camera to see if someone took it then let me know. They don’t give a damn about their customers. I will never fly their airlines again, when you fly an airlines that don’t have assign seating should have told me a lot then.

With all problems this airline has had, I tried to get a cash refund for my tickets I'd already purchased. Even though the flight isn't for 5 months yet, SW refused my request. I know it's a no refund ticket but since the airline has so many problems you'd think good customer relations would have a change in policy on this. I mean one engine explodes and breaks window killing one. Then a short period later another window cracks. Almost too scared to fly this airline. Anyway, this will be my last tickets I ever purchase from Southwest. Way to go Southwest, customer relations seem to mean nothing to you.

I received a voucher for $300 from Southwest Airlines because they ruined a piece of luggage that was given to me by my parents who have since passed away. I had them extend it due to illness which they did and have to complete my travel by July 3rd. I now find out that I have to have major cancer surgery on May 14th. I cannot use the voucher. I also do not feel safe flying on their planes since the incident in Philadelphia where a women was killed due to a faulty engine. All their planes are now being looked at due to this. I asked them to void the voucher and mail me a check as I cannot fly. I explained this to two different departments and they couldn't have cared less. Their customer service department needs training in compassion. When my friends found out about this they now refuse to fly Southwest. How can they be so heartless.

I got in early to Houston and could have caught an earlier connection to my destination. The customer service rep stood under a sign advertising how easy it is to do that, while telling me it would cost $380. My flight was originally booked using a voucher we got from Southworst to apologize for poor customer service on a flight earlier this year. The agent, the supervisor and the 800 number rep all explained why they did not have the ability to deliver effective customer service. Thanks Southworst, I won't miss flying your airline. Guess they think good customer service means just not killing another passenger.

My wife is in California at our son's beside in an Intensive care unit where he is dying. My wife has to delay her departure back to San Antonio as our son is being taken off life support. Southwest Airlines charged us a rescheduling fee even though our circumstance was explained to them. THIS COMPANY HAS NO COMPASSION WHATSOEVER.

Mandy at Gate B25 Chicago Midway Airport refused to contact airport authority when a door alarm was going off very loudly. Other waiting passengers also asked but she simply said she couldn’t do anything with a smile. I had to ask her to pick up the phone and call the airport authority. She then waited in two other passengers before coming back to me. I waited for her information to report it to the airline and airport. How rude. It also didn’t help that our plane was 2 hours delayed. Refused to help until 5th request.

I gate checked my brand new stroller (bought for this trip). It was given back to me with metal scraped off the sides and gashes in the plastic parts such as the tray and footrest. It’s now inoperable as the plastic is jagged and the metal has sharp edges. I made an incident report, sent many photos and a copy of my receipt for the stroller (at their request) just to get a message back stating they are not liable for anything they damage, but they hope I’ll have happy memories from my next flight! The things I had not reported but also annoyed me is their baggage check staff is rude, flight attendants were not helpful and their snacks are AWFUL! They are not even the tiniest bit family friendly. I will never fly this airline again.

We booked our flight 2 weeks ago, on the return flight we were cancelled 4 times, instead of putting us on next available flight we were left to rebook, only to keep rescheduling, we were treated as if we were causing a problem, while trying to get home to work next day. Many flights were still going out, the gentleman who got our connecting flight, because we would not be able to connect on the original one, was extremely rude, acting as if he had done me and my handicapped husband a favor, by letting us get a connecting flight, that was to get us home the next morning. Many people that had booked flights long after we had, got right on flights! Why when a flight is cancelled, is the option not given for the next available flight?

First time travel with Southwest. Would have been ok, no complaints except for the early Orlando 3:00 a.m. into airport to check in bags, security. Yes we were early but good thing we arrived early. 2 people were waiting inside to check baggage. There were a lot of kiosks for getting your boarding pass, baggage labels, nothing turned and no Southwest employee presence. That didn't happen until 4:10 a.m. Around 3:30 a.m. only 1 machine was working so we along with others logged in and tagged our bags.

Normally Southwest is just great all around. Good service, value, and just a great experience. However, they do have a major flaw. They can change your original booking and not even notify you. This can leave you in the dark and not have time to make other accommodations. Case in point: I bought a ticket in January for a trip to Orlando in May for my family of 6. I chose this particular flight because it was nonstop and only 2 hours. My 7 year old son is autistic and can only sit for 3 hours max without having a meltdown and/or self harming. Plus my elderly mother in law is physically impaired and can’t sit for long periods without being in pain. I chose the earliest morning flight because my daughter had a mandatory practice on Wednesday night, but we needed to be at an event (that costs us over $1000 to attend) by about 10-11 AM on Thursday. The ticket I bought was perfect!

I would give southwest 0 stars if possible. Their customer service is god awful. I don't know what happened to this company and their service. Just spent over 1 hour on the phone with them to get an "I'm sorry". Southwest caused me to sit in an airport for an entire day due to their mechanical issues with the aircraft that caused me to miss my connection. Not only will they NOT reimbursed my travel nightmare, but none of the expenses that I accrued during my 9 hours sitting at the airport and sleeping on THE GROUND. Disgusting service, disgusting airline. I will take my business elsewhere. Delta or JetBlue would never treat their customers this way.

After a delayed flight at Delta Airlines, they were so kind and offered to refund our tickets (even though purchased from a 3rd party) then they searched for another sooner flight and found one on Southwest. Once we went to Southwest everything went wrong, our flight was approaching a two hour delay, the cabin crew said they were sure we could receive a refund but we never expected what happened next! They said we could not receive a refund only a credit voucher? This upset me because we only purchased the tickets an hour prior, so they were not out anything? Anyways I’m they did give us the refund but not before the mgr completely abused my mom and myself verbally and emotionally. It was the worst experience I’ve had, if you would like to please see rest of this story check out my Twitter at Tracie ** Twitter 023.

Outbound departed 1/2 hour late, no food or beverage service due to "possible turbulence". Not one bump, still no drinks or snacks. Return flight, 30 min delay, no reason. I used on fly Southwest exclusively. Might as well fly the REAL discount airlines, and at least save some $$$ for the frustration.

Have been speaking with Southwest for over 2 weeks regarding Rapid Rewards that were cancelled on my account. I have been basically accused of not being truthful and this I do not appreciate. I called Southwest Airlines and spoke to an agent in November. I am uncertain the name of the agent I spoke with and thought I was speaking to a reservation agent. The call was to inquire if the trip I was going to book with points would count as activity toward my rewards. I was told yes. I wanted to make certain of this as I could have easily paid for my ticket and I did not want to risk losing the points I had acquired. I was told it would show as activity for that year so I booked the flight. Now Southwest is telling me it did not count and therefore my points, over 35,000 have been taken away. It took me several misdirected phone calls to reach a supervisor.

I arrive to the boarding gate, which could not be farther from the security gate, with minutes to spare yet I am rescheduled to a later flight. So I wait an hour just to find out I am being rescheduled again for another 4 hours since the pilot appeared to arrive late and I would likely miss the connecting flight.

A garment bag was damaged while checked with Southwest Airlines. I discovered the damage on board a cruise ship the next day. The damage was not visible until attempting to hang the bag. Southwest said because it was reported outside of the 4 hours all they would offer is a $50 voucher towards a future flight. This is less than 25% of the replacement price. People should be aware of this policy. It would also seem people should practice swimming so they can get back to the cruise ship after reporting the claim.

They tried to make a bad experience right and have completely dropped the ball. Never refunded me the money promised and gave me a voucher that didn't work. They keep saying they have to reissue it and never give an explanation as to why it won't work in the first place. Every reissue I have to wait 7-10 business days. Call back and same situation. It's been over a month now and after hours on the phone I have zero resolution.

I decided to try Southwest after 10 years. My flight to San Another got canceled due to fog. They had no more flights for that day then nothing until the evening the following day. Went to customer service at the airport. They said the money was being refunded. This was back in Jan 9th. Almost two months later my sister called me (I borrowed her card to keep it a surprise for my husband... For our 15th wedding anniversary). She said she got late fees and interest from her credit card because the money was never refunded.

Thank you for treating me like family. Last minute changes happen. I was treated with such warm humility, I was blown away by the compassion and understanding on a very busy Sunday morning. Just wanted to say thank you from a very happy and homebound traveler. Thank you Matt & SWA.

Opened a baggage claim incident for missing bag. Badly upset with the responsibility, baggage left airport without even a scan. No one know where the baggage is (Per southwest rep), almost after 48 hours got a call from Sac County airport county stating that baggage was found in SMF Airport bus. ***VERY VERY IRRESPONSIBLE***. Incident was immediately closed without proper explanation: **. Need explanation on your security of my baggage. I also want to mention that I am missing my Macbook charger. Please address this issue ASAP.

I had a flight with Southwest Airlines from Chicago to Orlando. The flight was canceled last moment by Southwest. It was December 29th, 2017. Being peak season and no other available flight, me and my family were left stranded. I was somehow able to reach Orlando by taking another airlines and flew back from Orlando to Chicago with Southwest. I requested for refund of the amount for the canceled flight from Chicago to Orlando. After 5 calls and 2 months Southwest only provided me a partial refund and fails to give me an explanation for the partial refund.

Midway through flight 4327 from Denver, CO, to Oakland, CA, on Saturday, January 27, 2018, the pilot announced that smoke had been detected on the aircraft and that he would be doing an emergency landing in Reno, Nevada. I would like to commend the pilot and his crew for a safe, quick descent and rapid response to an emergency situation. I would also like to commend the flight attendants at the Reno airport who had to respond to 200 people without transportation to the final destination.

The cancellation and rescheduling process at Southwest Airlines is easy and well worth the extra few dollars. Easy, stress free flying from beginning to end. Takes the worry out of scheduling. Can cancel and reschedule the flight 10 minutes before the flight with no penalty. Affords and convenient.

I have flown Southwest Airlines a number of times and was always satisfied... Until now. I went to book a flight that 5 other friends had just booked at a certain price. I went on the website and was going to book at the same price, but decided that since I had such good experiences I would sign up as a loyalty customer (a Southwest account) first. After over 1.5 hrs of trying to connect a credit card to the account (and receiving the "spinning wheel of death" for all that time while it tried to accept my credit card, with a very healthy credit limit), I cancelled out and decided to just book the flight. The price went up significantly. I called the 800 number and spoke with both a representative and her supervisor. I got their "it's policy" standard party line and absolutely NO HELP at all.

Southwest cancelled my flight today 75 minutes prior to departure time of 8:20am due to a connecting flight issue. I was already at airport. It was not delayed. It was altogether cancelled. Immediately I contacted a csr at Southwest and they offered to put me on another flight 5 hrs later and land in Detroit at 2:55pm. Because I had to tend to business about an hour outside of Detroit at 2pm this would not work. When I complained to corporate office Anna ** she advised that I was immediately put on the next flight out at 10:15ish but this was never conveyed to me. They only offered the much later flight described above. Not sure why an airlines would mislead one of their passengers like this. Southwest needs to step up their game as they failed on many different levels and when this kind of inconvenience happens then the customers should be compensated accordingly.

They work hard to take care of each passenger to make them feel special, especially handicap customers allowing them extra time to board and get settled.

I had 15,000 points. Enough for a couple free trips. Apparently they expire in 24 months which I had no knowledge of since United doesn't do that. After finding out my last trip was 2 days after the expiration I asked for an exception to save my points, had I known I would have taken the trip 2 days earlier in order to keep my points. They said no in a very rude manner - I asked to speak to a supervisor I was refused and advised, "It's our policy."

01/09/2018 we had an ice storm in Baltimore. Our shuttle, super shuttle, arrived at the airport late. Our flight was at 9:10 they were at BWI 8:10. Southwest agent, **, would not let us board because we were minutes late. It's understandable that Southwest policy is if you're not checked in prior to 60 minutes you don't board the aircraft. But we were only minutes late and all our pleading and begging didn't get us on board. The problem was this lady's attitude. She was enjoying the fact we missed our flight to Jamaica. She gloated over our misfortune. Stating she had to be at work at 4:30 and left in plenty of time to get there on time. Told her it wasn't our fault but the shuttles fault. She just smudged at our misfortune. When she couldn't find another flight for us that day or the next she just seemed to rejoice again at our misfortune. She found a flight several days later. And with a smirk on her face she said, "If you're late again you won't fly again."

Our flight from BDL to Baltimore was delayed because the baggage was not loaded on to the airplane in a timely manner. I watched this occur from my window seat as we were waiting to take off. You had one person doing the job of 2 to 3. We ended up being over an hour late because of the bags. Then the pilot announced that "ground" had informed him that all connecting flights were being held so that passengers like us could make their next flights. Not true. Eight other passengers missed their connecting flights. We then had to beg for hotel compensation because you claimed the delay was due to air traffic control. Not true. I do not like to be lied to. Next problem. I purchased early check in on my return flight back to BDL. We received seat assignment A60 and B1. Once the plane is 1/4 full you should stop taking people's money for preferential line positions. This was a real ripoff.

I have no idea how I held it together, but this nonsense of airline employees thinking they can terrorize us is nonsense and Congress needs to stop it. My flight began In Harlingen. By chance my flight was all the way through to NY with a stop in Houston and Nashville. After boarding the plane computer problems delayed to take off for an hour. The flight attendants and pilots did a great job keeping us informed. In Houston because it meant programming the computer by hand again they did an aircraft change. Fine by me - safety first.

I have been a frequent flyer for years. I hardly review any business regardless of how bad service was. That being said, it takes a lot to anger me. I purchased a ticket named Business Select, which was supposedly a high end flight ticket. I was told the advantage of this type of pass was that we would be preboarded. My wife and I waited in the preboard line and as we proceeded to board the plane, the agent stated that I was not a preboarder. I told him that I was Business Select and he said "You need to go to the ends of the line." So, to save some time, I decided to After show my Military ID. Surprisingly enough, I was told it didn’t matter about my Military Service and that I needed to go to the very end of the line to be boarded.

On this last trip, all went well, but on the way home, at the home airport, the plane just fell on the runway with a big bang! My back is still sore.

A flight attendant walked down the aisle, ascertaining drink preferences. He addressed EVERY WOMAN by the diminutive term "Honey". When I objected, he told me that I was the only one to do so. I complained to Southwest, who told me that their flight attendants were trained to be 'fun loving'. Southwest apologized for upsetting me and asked for my return business but made no mention of instructing male flight attendants to refrain from calling women passengers "Honey". Until Southwest understands the nature of sexist and offensive terminology, and that it is more than just 'upsetting' one passenger, I refuse to fly this airline. I would rather pay more for a ticket and patronize an airline that no longer has its 1970's Flight Attendants in Hot Pants mentality.

The flight was great. No turbulence, The staff was very friendly as usual and the check-in and boarding process is so efficient. I just wish other airlines would figure out how simple this is. Free checked bags is also great!

I was having a hard time when trying to get to the bathroom since I'm alone. They wouldn't keep my suitcase making it hard, but a passenger watch my suitcase while I went. Felt sick from holding my bathroom break.

Boarding flight 771 from Chicago to Orlando on Tuesday, October 31st was very disorganized and in fact understaffed. I bought two boarding upgrades for $80. 1/2 hour before boarding was to begin, I realized that there were over 80 pre-boards. I asked for my money back before boarding began and was told "how do I know how many pre-boards there are." Look I said... frankly, he was rather rude. Later on the flight I heard there were 77 special pre-boards plus the average normal pre-boards. This is just the airlines being greedy at my expense. The flight was over 1/2 full before they got to the business select customers. I will definitely look for a different airline the next time I need to fly somewhere.

Travel on Southwest is quick & easy... no drama! Their employees are friendly & committed to making a flight enjoyable. I would recommend Southwest to anyone flying nationally.

I have had the runaround for a week when I contacted Southwest Airlines Rapid Rewards, their customer relations department, and more rewards departments. All I wanted to do was utilize my points toward a car rental for my vacation and the hold times are 20 minutes at a time for every call. Misinformation from every representative I have spoke to from the beginning. A representative guided me through a certificate purchase in lieu of points for the car rental, never mentioned the 72 hour hold time in the warehouse before shipping out certificates and a week later they are still pending in the system. After numerous phone calls the representatives all said nothing can be done or try to pass me off to another department.

We spent a good deal of time trying to decide the best layover options and arrival times to Las Vegas. Our agent also spent time helping us decide based on our preferences. Very knowledgeable.

I flew on flight 5457 from Orlando to Hartford on October 29, 2017. The flight was initially delayed almost three hours for mechanical issues and then was diverted to Baltimore due to weather. Once we were diverted it took approximately 1 hour to get to Baltimore which was at 1:52 am. We were all shuffled to a gate and were told to wait a few minutes until things were straightened out. We received a couple of announcements with the same message... our supervisor is working on it. I was #23 in line and had paid for early bird check-in. I was in the A group on my diverted flight. We got to the counter... no announcements had been made at all as to what was happening. We were handed boarding passes to go to another gate and my boarding pass boarding group B # 50. Not a word was said as to why the boarding group was so different and we were not allowed to ask any questions.

I like Southwest ticket prices and the fact they do not charge extra for baggage! I had 1 issue, I am handicapped and order a wheelchair to help me get around. I flew from Omaha to Phoenix in February and they picked me up after getting off the plane, we started through the terminal and they had to park me and take care of another customer quick. I sat there approximately 15 minutes before someone came to help again, we went a little ways and the same thing happened! By the time someone came to help again the luggage carousel was empty and my suitcase moved away! We finally tracked it down but I was unhappy.

I fly Southwest because: 2 bags free; low prices if booked far enough in advance & flexible on time/date of travel; direct flights where I want to go. The seating by section at the gate works well too.

In my opinion, Southwest sets the standard for value and customer service. No other airline to my knowledge provides free checked baggage, drinks, and snacks. Their flight attendants for the most part are friendly and make the passengers feel valued.

I purchased 6 airline tickets which included two small grandchildren ages 2 and 4. I also purchased the Early Bird for all 6. Everything was fine except the last leg of the trip in which the gate agent was rude to my daughter about loading out of place that she was 31 and her two year old was 32 and he needed to wait! He said she was out of turn and should have waited! Waited for what!!! The man was extremely rude and we will not fly on this airline again.

I have usually flown SWA, but my loyalty has been shaken by a recent experience. In May 2017, I used a voucher that expired on Nov 5, 2017 and a gift card to purchase a flight. The gift card was the same as cash and, when I had to cancel the reservation, I should have had the gift card funds available until May, 2018. However, when I went to book a trip for later in November, I was told that the gift card funds had been wiped out as of Nov 5 with the voucher that expired on that date.

On Saturday evening 9/23/17, I received a notification stating my disable father flight was cancelled for Sat., which I clearly called and cancelled and verified that we all had tickets for Sun. morning. I was informed that we were all booked for Sunday. I called SWA, at first I was told I had to wait until Mon, but luckily they were able to help me.

I have always found Southwest a great airline to fly with. They have high safety records, great prices and friendly staff. Several years while flying with my mother who was in a wheelchair, one of the pilots helped wheel my mother from the gate to the baggage claim area.

I purchased a round trip ticket on September 25, '17 and used partial rewards points and had to purchase more because I didn't have enough for the flight. Early October (10th) the flight went on sale. I contacted Southwest Airline to change my flight to a later one on the same day which was actually less money than the original one. I was told "sorry" you used "rewards points" to purchase your ticket you have to either buy more points 11,000 or pay the $189 cost of that leg of the flight. I wasn't looking for cash back; just a simple change of flights. A lousy one hour difference! Which would have gotten me to my destination at the same time. Are you kidding me! I was a loyal customer of Southwest Airlines for years and I never expected that kind of response from them. Travel any other carrier but not SOUTHWEST AIRLINES.

All ground and in flight personnel were very helpful and friendly. Only one issue was the weather problem. There was no one to say what the issue was. News media had a field day. Only minor delays.

Southwest trains their flight crews and ground personnel extremely well, has clean, well-maintained aircraft, and is very customer-oriented - the opposite of some airlines flying today.

I was flying alone, and it was a last minute decision. Due to phone issues I was unable to check-in early but was given the opportunity to upgrade to earlier boarding. The flight crew were all very positive and helpful to all passengers. One of the advantages of this airline is that you don't have to pay for your carry-on luggage!

I never pay baggage fees, flights go where I go, and often. I choose the bargain airfare each time. I've gotten used to buying food before I get on the plane so the small snacks are okay with me. The flight attendants seem to have good senses of humor.

Most times you fly, you need to take luggage. Southwest has the most generous luggage program - 2 free bags! Some people do not like the "pick your seat" way they do business but it doesn't bother me. As I enter the plane I can survey the crowd and avoid children or heavy - set people or whatever and choose who I get to sit by. When I reserve my seat in advance, I don't get that option. I think they are a good value and their flight attendants are the best!!!

Southwest has cheap flights and they have great service. Flights are on time as well. It's important to get your boarding pass early if you care about where you sit, window, aisle, middle seat.

Excellent flights on 10/3/17 flight 1089 and flight 751 to DC, return 10/7/17 flight 5451 and flight 2841 home to Las Vegas. Best flight attendance ever polite, courteous, customer friendly. Great snacks and drinks. Wonderful flights. My complaint is with the wheelchair and baggage personnel. They were not polite, not courteous and not customer friendly. Baggage personnel never asked my husband for his ID and only held his hand out for me to give him my ID. We could have been on the no fly list!

It was easy to book a flight. Good price for a short flight to Seattle, WA from Ontario, CA. Nice attendants and left on time. No problems at all with seating or bag retrieval.

I find the whole experience with Southwest easy and pleasant. I've never encountered personnel in less than a professional and pleasant mood (unlike experiences I've experienced with both American Airlines and United Airlines whose staff have become unpredictable mood wise). They don't seem to take themselves too seriously always smiling and in love their impromptu songs!

The flights I have traveled on were wonderful when it comes to taking off and landing. The flight attendant was very helpful and very nice. Great service.

Southwest is an awesome airline. I flew last year and due to a late international flight, I missed my SW connection. They cheerfully booked me on the next morning flight at no extra charge.

Find the peace of mind of not being charged to reschedule should plans change a A+. With other airlines there are fees for everything & getting worse. Does nothing for the friendly skies. I fly Southwest whenever possible.

SW - for the most part has been a positive experience - with the exception of reserved seating. I have stress of having to sit on my iPhone and hope I get a good position in line. I would be willing to pay extra for reserved seating but it is not guaranteed. There was a woman behind me in line that paid extra and she had a worst position than me. I understand that the method they use allows for easy cancellations but maybe some seats should be set aside to be reserved.

Best flights and direct flights and usually at times most people don't care to fly either early morning or evening flights and out of major airports, that's a problem.

Delays are rare. They are quick to help find alternative flights in the event of delays. Flight attendants are kind & helpful; especially to those with special needs. Professional & safety-conscience.

Good cheap fares. No add on, no frills just a fair price to get you to the other side of the country. The seats are ok, the staff friendly and planes are maintained.

I've always used Southwest Airlines. They have very good pricing when you book early. 5 and 1/2 hours from Albany, NY nonstop to Las Vegas plus crackers and a cold drink. However I see this year they no longer have a nonstop flight from Albany to Las Vegas. And also the return flight nonstop is gone. Don't know why we always have full planes both ways in the past. That's 11 or 12 years we have gone out to Las Vegas 1 or 2 times a year.