Southwest Airlines Reviews

I have had to cancel a flight and it was easy. I also had to change a flight and there was no problem making the change. I would recommend Southwest to everyone.

I have had problems using cancelled tickets because of health problems. They should give more time as long as you cancel early enough. Thanks. Only fly Southwest.

We were very glad to have two bags fly free vs the other airlines. The staff were very kind and informative about everything you needed to know about the flight.

They are about the only airline that allows free check in bags and no penalty for changing or canceling reservations. They now provide non-stop flights out of my city's airport... What else can I ask for. I mostly travel to Dallas from Ontario so I am extremely pleased.

The plane was late due to extremely stormy weather, however the crew was very pleasant and courteous. I have ridden with this carrier before, and do not have any negative comments.

I fly several times a year. It is easy to book flights, the seats are comfort is o.k., the boarding on the aircraft is usually efficient and the price is good. I wish they would fly to a few more places.

I have had blood clots in the past and I need to stand every 45 minutes. All other airlines treat me as if I were a terrorist. Southwest welcomes my standing, interacts with and works around me and makes me feel welcome.

I like flying Southwest because bags are free, I can earn miles and sometimes my flights are free. The only reason I do not like Southwest is their boarding process. I would rather be assigned a seat.

Southwest is very customer friendly. The whole experience is why I keep going back; I love the way the seats are allocated. No 1st class no low class. A real class airline, I was very familiar with US Air being from Pittsburgh, the service attitude and crew attendants were rude, tired and old. Southwest is a happy vibrant experience.

Every time I've been on a SW flight I've received friendly customer service at the check in counters, the boarding counter as well as the flight crew. The aircrafts are spacious. The menu has your basic options to get your from A to B. Their flight options are also reasonable for those of you that don't mind their boarding system. It's a little unorthodox however... you're saving money so sit back, fasten your seatbelt and let them entertain you. Thank you SW for always providing your customers with friendly service!

The package deal (hotel /airfare) I had was great and very inclusive which I liked. The boarding process is not my favorite. I am a senior and was traveling with a 7 year old and unless I paid $15 per person to board early, I was at the mercy of finding seats. On our outgoing flight, my granddaughter had to sit between strangers, which is daunting to a 7 year old. I paid the extra money for us to sit together coming back.

I fly Southwest if I'm going anywhere that Southwest flies. They are usually on time, more than any other airline. The staff is friendly and helpful and kind. They truly try to make your flying experience a good one. Also, their airfares are many times cheaper than others.

Southwest has reduced the number of nonstop flights but they still have some of the best prices. I also find the staff has always been very friendly and I've never had a problem.

Almost always fly Southwest Airlines when I can. Most competitive prices I almost always see and have never had delays or any problems with my flight.

Southwest is amazing when you have to travel. Customer service is number one. Plus we have 2 free luggage. I love to use this airline.

Hello, I boarded my flight Monday afternoon via Southwest Airlines and was seated and had my bags in front of me and the seatbelt on ready for take-off. Well that didn't take place because I had two people tell me I had to get off the plane and wouldn't explain to me why until I was off the aircraft. Then they had the nerve to tell me I "appeared" to be intoxicated, according to who I ask? No response, I had a beer with my lunch while waiting for my flight. In no way shape or form does a beer make you intoxicated, I've flown before I know the rules etc and this was far a work trip, well since I was kicked off I now lost my job. So a big shout out to Southwest Airlines, for ruining my life! I will never, I mean never fly with you again, and neither will anyone I tell because this experience will be public!

On 8/21/2017 Flight 6166 on Southwest Airlines was Amazing! I flew from Seattle and had about a 30-minute layover in San Jose. Final destination, San Diego. Since I did not leave the plane, flight attendants Gabriel ** and Stephanie ** was so friendly. Gabriel had a comical approach when using PA and made us smile. I was amazed he's only been flying 4 months! These two are an asset to your airline. Captain Trent ** and his Co Jay ** was also very friendly. I even got to take a picture in the cockpit. This entire experience made my flight an easy and very pleasant one. I hope these 4 great people will know I sent this review in. I work in customer service and know how important a smile, a kind word, and expressing a true sense of one enjoying their job! These 4 did that!

On Sunday 8/6/2017 I had a nonstop flight (3658) on Southwest along with my brother-in-law from MSY (New Orleans) to DAL (Dallas Love). My other brother-in-law was booked on American (5921) from MSY with a connection in Dallas to XNA (Ark). We were scheduled to depart around the same time to land in Dallas. Our SW flight continued to be delayed and then eventually CANCELLED! MY BROTHER-IN-LAW'S flight took off and landed in Dallas then on to Ark without any issues!!! We were told there was nothing SW could do but book us on a flight (connection) the next morning (with a 3-hour layover in AUSTIN).

The original flight of July 1, From PHL to STL (MIUODJ) was cancelled last minute and I was assigned to a very inconvenient flight for the next day without being consulted, July 2 that would take me home in 8 hours with 2 stops, instead of the original flight (2 hours the day before.) I cancelled that and had to buy an additional ticket from another airline so I can meet my responsibilities. I was promised a refund of ~ $188. That never happened either.

Almost two weeks ago I had a need to fly from Orange County, CA to Oakland, CA to attend a business meeting that same day. I had purchased a Business Select ticket from Southwest on their 9:10 am flight. I typically choose to the Business Select ticket to ensure I am able to board the flight earlier and secure an aisle seat near the front of the plane. For this flight I had secured the A1 boarding spot (that would be the first to board). As I am moving through TSA at approx. 8:00 am a colleague calls me to tell me he is at the gate for our flight and notices that Southwest cancelled the flight. We had received no telephone call, no text, no alert that this had happened. Southwest simply did not bother to communicate it to the passengers of this flight.

My husband and I booked the flight listed above on February 23rd, to attend our family reunion. We arrive at the airport two hours prior to this flight time only to receive an email at 10:21am (55 minutes before we are scheduled to start boarding) that the fight was cancelled due to the weather. My sister whose currently at BWI awaiting our arrival said it was sunny there. I called the hotel that we were booked to stay at and they also stated no rain in sight and that they had nothing but sunshine.

I wrote a bad review too soon about Southwest Airlines. I went on their web site and sent them an email. They called me 5 mins later and fixed the problem. I am so impressed with them. I won't fly with anybody else.

I have flown with Southwest Airlines several times using group sale. May 2017 Southwest airlines Changed their policy for group sales. This has been a nightmare and I haven't even flown yet. My family and myself used group sales to book a trip to Orlando. First off they require a deposit of $50.00 per person $1,050 (this is not a problem.) When it come time to pay the final payment no one answers the phone. I called for 4 days straight to make my payment. With the final payment you have to pay the original payment in full and they hold your deposit until the final payment clears.

I was younger when I traveled with Southwest Airlines, so things are kind of vague but I remember getting snacks and liking the fact I received a complimentary soda. I also like that if you are on a long flight you are able to watch a movie as well and it makes time move much faster, I'm sure most of us would like to start our vacation ASAP, so the faster the better! Maybe they could make the seats being more comfortable and better for long travel. Especially on long flights it is sometimes difficult to get comfortable.

I was hung up on by a Southwest agent on the phone after she cut me off while I was still speaking by talking loud and down to me. I had booked a flight for work travel (which I do regularly) and was returning after a night of no sleep and 6 hour meeting. My meeting ended early. I was booked on the 6:45pm back to Chicago from Tampa. I decided to go to an earlier flight's (4pm) departure gate (after clearing security) by 3pm. I was there at 3pm. I only had a small carry on. I knew (from the attendant down at luggage) that 18 seats were still open for the 4pm. At the gate, I politely asked (and smiled because I knew I was asking for customized service) if they would be willing to switch me to the earlier flight since I knew there were many seats open. The SW worker made no inquiries into my situation nor whether I was a RR member and said no. His response was that I can pay the difference ($320) and that's it.

I had to take Southwest Airlines last time and the overall experience is not so good for me. The seats are outdated and uncomfortable. There may be more routes and relatively a little bit lower fares than other airlines. But I would not recommend Southwest to anyone. I always check in online very early but I still couldn't get an early group boarding. I really hated its open seating policy. It's another way to raise the fares with forcing you to buy premium boarding. You have to buy a premium boarding pass otherwise you'll have to take a middle seat.

Their website is very user friendly and they fly to the destinations I most want to travel to. I like that there are no baggage fees and that you get to check one bag per person for free. They have never lost my baggage and they offer their flights at great prices. Southwest is my favorite airline. Flights are usually always on time and the employees are always friendly, helpful and courteous.

They have competitive rates and run sales often. They have a friendly staff. The policies are easy to understand and readily available. I wish all airlines still had the old school way of meals and snacks. I typically book online and many flight options in the schedule make it easier to travel with Southwest. There is a large area of destinations available to fly to and I would benefit if they expanded the flight destinations to include a lot more states. It's a bummer not to be able to use them for flying anyplace in the USA.

Nonstop flight from OKC to Las Vegas. Customer assistance in purchasing tickets very helpful. Easy travel was great with Southwest. Attendants were courteous and very helpful. Comfortable seating, easy check in, boarding and departure. Unable to get assigned seats in advance of flight. Seating only on first come basis but was able to get seat by window. Flights right on time both going and returning. Pilot friendly and flight very smooth. Baggage claim very good as well. However, they no longer serve in flight meals or snacks and the cost of alcoholic beverages is very expensive. But overall very good experience.

Really like the customer service and I have always had good experiences flying on Southwest. We flew in a terrible storm and the attendants made sure my children were comfortable. No hassles at check in and much Lower prices than other airlines and friendly people working for them, they don't charge as much for luggage and that is important. However I dislike the fact they don't have any food on flights. Also the insides of the plane are a little cramped and they could use some updating.

Purchasing was easy, service was quick as could be expected and had everything one would need to fly. The attendants were friendly and accommodating. We did not have too many extra fees just the usual sales taxes. The boarding procedures were not too bad. It was hard to get people on board based by ticket but that is due to the flyers crowding the door when they say they are starting to board. They offered a decent selection of snacks and beverages and entertainment during the flight which went smoothly and quietly. And getting off the plane went rather quickly and smooth as well. Flights can be pretty hard in general, but it was an overall pleasant experience and I would fly with them again.

I always enjoy flying with Southwest. The employees are usually great, plus the ticket prices are generally cheaper than any other airline's prices. I do wish I could choose our seats though. It makes for slightly less standing around in the queue to board. Which, when you have mobility issues, can be a frustrating problem. But I like that there are not any baggage fees, up to it's either two or three bags. And I love how involved they are with both their local community and around the world.

I just love Southwest from the first time I ever flew on their airline. I choose them whenever possible. The boarding process is so easy and logical. Not sure why other airlines don't follow the same process. Much less hassle. The flight attendants are always helpful and accommodating.

Flying with Southwest was exactly as I expected. Nothing fancy but it was affordable and very easy to book and travel. I like that their prices are extremely affordable compared to some of the higher quality brands. I don't need to fly first class. I just need to get where I need to be. The flight attendants were very polite and well mannered as was the pilot. I like that they provide some refreshments and ask how I am doing. However, the planes are not always the cleanest and they do not have the best refreshments available but for the price I cannot complain. There was also a slight delay but nothing terrible.

Everything is fast and easy with Southwest!! They have a very easy online site to navigate and purchase tickets through... Including being able to print out at home a boarding pass!! Their service from ticketing to boarding is ALL AROUND impeccable and they do their best to help in any way they can! ALL of Southwest's employees are AMAZING and knowledgeable! Their safety record is the BEST out there! I feel safe and secure when flying Southwest compared to other airlines! It is the only airline that I fly anymore. The ONLY thing I wish is that they flew to more locations via a DIRECT flight opposed to having to change planes at least once before arriving at the final destination!

The ticket prices, customer service and refreshments are good. Southwest Airlines have stewardess who are nice, friendly and helpful with small children. They have great specials on flights, and will give extra if you ask. Tried the early bird seating and still did not get on plane early enough, but still had a good seat and flight. Never lost luggage, or have problems with layovers, overall a good experience. Will use and fly with them again and might even try 1st class.

Overall experience was adequate and nothing fantastic. I like their carry-on policy and ease of purchasing tickets, plus they also have more flights to locations I’m heading to, but the quality of customer service is average. If I'm spending hundreds to thousands of dollars on a flight I want better service.

Southwest Airlines is my favorite airline to travel on and I use them whenever they are flying where I need to go. I love their reduced fares which are cheaper than most companies and I love the attendants' attitudes. They were fun to be around and were professional but in a lighthearted way. Everyone seemed to enjoy their jobs. They joked around with the passengers and even the pilot made funny comments. Getting on board was also easy and quick. They served peanuts and a drink, too. I just wish they flew to more places I am interested in traveling.

Purchasing tickets was pretty easy. I called and used my credit card. The customer service was very helpful and really informative with pricing and they were willing to do seating arrangement as I wanted. Very clear on the instructions and Southwest made things easy with the boarding process and they were also friendly with the kids. They also served us peanuts and soda during the flight which was nice. I can honestly say I was alright with the choice I made flying Southwest. I would use this airline again.

It was not difficult to get tickets. The woman giving tickets to us was friendly. The refreshments were good and so was the snacks. The woman that waited on me was very nice and courteous. They dress nice, were not snobbish or impatient. I like the colors as well and the seats were very comfortable. But I didn't like sitting near some people. The people sitting next to me were too loud. They were too loud. Someone was snoring behind me so much. And I was trying to relax. And I was having trouble because of that person. Other than that, I had an enjoyable flight and would like to take this plane again.

I prefer flying with Southwest Airlines than most other airlines. They had consistent service and I am overall satisfied. They have many time slots and days to choose from. Service is nice and polite and overall reasonable price. I like their free baggage and there's not as many delays as other airlines.

Southwest is not expensive at all. Customer service was excellent. Also every trip is always great, nice refreshments. I definitely recommend it. Best experience ever, and look forward to another one. However they are kind of expensive for round trip, have late schedule but it wasn't bad though. Thanks again for the great experience and definitely deserve an award for great service.

Flew to Australia, 19 hrs. Plane was full. Got up and walked the aisles and had decent meal. They gave out pillows and blanket to use. The hostess were very helpful and accommodating when we needed something. I had an electric motorized cart to get around in and they made sure it got on the plane and took me in a wheelchair to next gate in terminal. Their seats were very crowded in passenger sections. Not enough restrooms for the size of the plane and amount of people on board, had to wait in line to use it. Then the aisles were narrow and hard to get around the people standing in line. Also flew to New Zealand. Smaller plane, not as crowded, more comfortable. Don't know the name of airline.

Flying with Southwest is enjoyable and easy. I have always loved flying with them and they are who we always choice. They are affordable and very friendly. They make the flight as comfortable as they can. Also I love that they always give you free snacks and drinks. The best part of Southwest is you don't have assigned seats so you can sit anywhere you like. The only thing I dislike about Southwest is the seats are not that comfortable and you have a small amount of room. Larger people like myself feel squished and claustrophobic. Other than that, Southwest is the best!

Flying in their planes is comfortable and really great. Southwest takes me where I want to go without problem. Unlike many other airplane companies that I can't really trust to take me there safely. I like the fact that I never feel like there is a problem when I fly in their plane. I feel very safe and very happy and interesting. Great company. It's not that big of a company so that means a lot of people do want to trust it and go on the plane since that is a very important thing. But even with that I still like the company and continue to fly in the plane various times a year and always get where I wanted to go. I really love the way that it is.

Southwest Airlines has some of the cheapest, if not the cheapest, tickets I've ever purchased in my life. They have a very wide range of locations they fly to and many options for flight times. It's my favorites way to fly and the easiest and fastest way to purchase tickets. The only thing I dislike about Southwest airlines is that they don't have the option to fly internationally! I would definitely use them more if they did provide that options.

I find that my overall experience with Southwest to be easy, fun and it flies to those locations that are important to me where my friends and family lives. They are consistently on time, reasonable in price and offer several time schedules that are a fit for me. I try to take advantage of their sales and am a member of their frequent flyer program. It is easy to purchase tickets through the Southwest online ticketing site. They make the booking experience easy to do online. Have been using them almost exclusively for travel in the United States. I wish they had more sales options than they do at this time though.

The price was good, not great, but the service was excellent. The whole process from purchasing the tickets to the flight, the snack, the attendants, to the seating where you want was a great experience. So was the flight there and back. All pleasant, very good at accommodation with people that had disabilities, very nice patience with everyone, nice attitudes on board & off, very helpful. Overall, they were the best airline I have ever used and they made my business trip a good experience all around.

Absolutely great experience including online booking plus on the plane. Greatly appreciative that there is no fee for the luggage versus other airlines. They also give credit for non flights. I like the nice comfortable seats, great customer service. I have never had a bad experience flying with Southwest Airlines. However I wish they flew to more places because that would have been a good thing for me when my mother was sick and in a nursing home and she needed me but I had to fly another airline because it was too expensive to fly through Southwest Airlines.

I used to take a lot of short trips which was enjoyable. From purchasing tickets using the website a week in advance, I do not care for any of their boarding procedures and is inconvenient without seat assignment. Makes me not want to fly them again unless have to. The open seating makes you feel like cattle in the stockyards fighting for the most amenable seating on the airplane. As a direct result of these policies I have chosen other carriers for my personal as well as for business trips.

Southwest Airlines is good, easy check, free carry on, free check bag. They have decent prices and rewards program, options to use points or cash to pay. However, maybe there should be more destination options, more international flights, in flight WiFi or free WiFi and better food options.

Best airline business model ever. Southwest airline has been consistently great to travel with. The prices are reasonable, service is excellent, don't charge for bags or peanuts or sodas. They really know how to put the customer first unlike Frontier or American. I don't fly anything else.

Southwest was easy and convenient. It was easy to purchase the tickets. It was no hassle at the gate and the flight was smooth. Services were kind, pilot and staff were friendly. Also, easy check in and baggage claim. Made it alive, short and sweet. Counter ticket agent was light, knew what she was doing. They have many flights to and from Las Vegas and LA, not very expensive. Aircraft passengers are usually fun to be around. Never felt like I wasn't being listened to or when I had seen other passengers have issues with staff, it was handled in a professional courteous manner and it never escalated beyond a raising of a voice. I always felt safe in the terminal Southwest.

Southwest has reasonable rates. Sometimes the flights are expensive but it's usually during peaks seasons. Getting my tickets was really easy to do, thankfully. The onboarding process was long but I got bumped up to first class which was really nice. No extra fees were encountered. I think I had a small snack and a sprite in flight. Southwest Airlines has some amazing staff that were very polite and always just so nice.

There is nothing about Southwest Airlines have ever disappointed me. No lost luggage, long waiting in terminals, no delays in flights. I remember my experience being quite stressful. I am a very extroverted individual and talking to strangers on the phone is very hard to do. BUT, the operator was kind and patient while dealing with me and I was able to complete my requested transaction without too much difficulty. The destinations are some of the destinations I would consider traveling to and thus I chose to use Southwest as my provider for airline travel. If the need to travel ever arises again and Southwest has the destination I would use them again.

I liked my experience with Southwest Airlines. The employees were so professional to me and they treated me as a valued customer and I was so appreciated of that. I liked how Southwest Airlines treats their customers with respect and values and I was felt as I was spending my money with the with the right company. I would be happy to business with them again to get the same customer experience.

I like the customer service. I happened to purchase during a mini glitch, so the service was delayed. I had a panic attack when my order didn't go through but my bank said the money was taken. Got it fixed promptly with a phone call. Without Lisa on the phone I think I would have been in tears over the whole glitch online thing. Thank goodness for small favors and customer service. The flight itself was fine but their online system could use a little boost. Although that Southwest is prone to problems just like all the other airlines.

On 6/20/17 in Atlanta GA airport, I was in the Southwest Airlines wheelchair holding area. I'm a disabled vet and unable to walk the distance of the airport, due to my fibromyalgia. The airline was short with people to push those awaiting in the area. One couple was within 30 minutes of their flight leaving, so they had to go before me. I also suffer from anxiety, so now I have 40 minutes before my flight leaves, and I have to go through security. My heart began to beat fast. I asked the Southwest lady in charge of the holding area was anyone coming, because I wasn't going to make my flight. She was receiving no response on her hand radio and stated that she didn't know where everyone was and again that they were short of employees.

The prices are good and the staff was very friendly. Purchasing tickets was pretty easy as well. The flight was fine but boarding was like herding sheep. I don't see why they can't just assign the seats. It can't cost that much more where it would affect the costs to the consumers. Overall I didn't mind it and wouldn't have an issue flying with them again.

I like Southwest. It is easy to buy tickets and use. The staff is friendly, treats everyone well and helpful. Most of the people on the plane are treated as equals and they make all the customers feel important. However there is not a lot of nonstop flights. I would have to change planes a couple of times or stop at a location before my destination. I have a large family, that is miserable.

THE SERVICE IS GREAT, THE FEES GOOD. Southwest, in terms of flight operations, is very streamlined. HOWEVER, they are on the mercy of the FAA, which is a disgrace since it is using 1970's software to control national /flights. In addition these Airports are too large and they only know one phrase: FLIGHT DELAYED. But, their flight attendants are the most attractive in the industry and maybe they hire the best person VERSUS SOME AFFIRMATIVE ACTION LOSER. Also, bathrooms are very clean for airlines. However, they do not go to a lot of destinations that I travel to. They pick/choose what they want, and that's fine. Everything needs to be a choice. They will purchased or absorbed by one of the airline giants within the next 5 years. - Consolidation is coming.

It was an easy ride and a smooth landing. Their seats were comfortable for such a long flight and the drinks, snacks, TV provided were well above all expectations. Also, they went to the most ultimate extreme by presenting my fiancée and I an entire bottle of our favorite champagne once they heard we had just gotten engaged! Thank you with all our hearts. You made the last leg of our trip the absolute best.

Southwest provided excellent and speedy service. At the airport we were able to swipe our driver's license to have our ticket printed, without standing in line. It also allowed us to receive our luggage tickets. We were able to get the tickets for the dates we wanted. With the website we were able to check on our flight and see if it was on time or delayed. By getting tickets printed from home it was a breeze boarding the plane. However on our return flight I was confronted by a passenger across the aisle telling me to stop and let other in front of us walk off when they weren't ready to vacate the plane. They had two very small children and brought onboard several baggages to accommodate the children. This upset myself and my spouse. A call was made into the airlines and reported the incident.

My husband and I had a flight from Pittsburgh (PIT) to Orlando FL (MCO) on June 25, 2017 and a return flight schedule for June 29 from Orlando to Pittsburgh but due to my brother passing away on June 18, 2017 I contacted Southwest and had our return trip changed to June 30, 2017 so we could be at my brother’s memorial service. The attendant that I spoke with was very kind, understanding and helpful. I always buy the early bird seating due to the fact that I am claustrophobic and try to get a seat up front as possible without paying for Business class rates.

My experience flying with Southwest was very easy. The website is easy to use and, most important, easy to book the flights you want at the price you want. You can mix and match fares and flight times so as to optimize the traveling experience. This customization is why I really like this airline. Also, they understand that their service gives people freedom to travel how and when they want. However, the one aspect I don't like is that you must get there early to get a good seat because loading is by first come first serve for the most part. But customer service is always nice and friendly. I love that they don't take themselves too seriously. And I loved the old commercial of a guy riding a plane like a cowboy on a horse. The spirit of the rugged individual is still strong with the company.

It was very nice. Not what I expected from an airlines. There was no issue with courtesy when it came to the stewardess' professional manner. Overall it the ticket purchase was no problem, onboard was a breeze. I didn't like how the peanuts were in such little bags. SMH.

I liked the flight overall. They were very friendly and they served alcohol and a snack. There were options of things to download such as movies to make sitting that long bearable. What I didn't like as much was how the boarding was. It was first come first serve basically so you could be separated from your family and that is especially bad with little children. I also did not like the way the seating was. You were seated by class first and then it was sit wherever you can.

My experience with Southwest was satisfactory. I purchased tickets online. Picked them up day of. Going through security was minimal trouble. I enjoyed my flights with their airline and I would fly with them again.

My overall experience with Southwest Airlines was good. My flight was cheap and was not overcrowded which made the trip more comfortable. I like that they have cheap flights available for a lot of different destinations. They also have many flight times available which makes it easy to plan a trip around a work schedule. But I would have liked more service available during the flight. I did not see much of our flight attendants except for times they came by with drinks. Besides that I enjoyed my flight.

I had a very pleasant experience and I am flying with them next week to Arizona. The amenities are alright and they are on time and comfortable to sit in their seats. Though, I wish I could make seat assignments in advance of the trip as I can do on other airlines.

Purchasing tickets was easy as you can print them out ahead of time and can just go to your flight when you need to. The complimentary refreshments were good enough. I liked the complimentary peanuts and soda, as well as the carry on rules. The flight attendants were nice and the pilot was friendly, and the bathrooms were mostly clean. However, I disliked the boarding procedure for one, instead of buying specific seats, you would board with a group that could choose their seats on the plane, there were three groups that boarded on different times and the group you got in to depended on when you bought your tickets. It was easy to get separated from friends and family. Another thing I disliked was the Wi-Fi, they said it was complimentary, but you could only use it to go to the page where you could pay for real Wi-Fi.

Easy purchasing process through their own website, great rates and good rewards plan that makes it easy to earn and collects points. Friendly people at customer service and throughout the traveling process. Modern and up to date planes, great use of technology and good in flight services. Reliable flights with multiple options for amount of locations, times and destinations. With Southwest, always a pleasant experience. I would recommend them to friends and family, and anybody. Quality company I trust.

Boarding was easy and simple, and Southwest had nice refreshments as options as well as snacks. I did not encounter any extra fees although your bag to come on the plane or under cannot exceed 50 pounds which created a small issue. The workers are very nice and they will do all they can to accommodate you and help you out. Every on board was nice and created a nice atmosphere when flying. The one problem I had was just the weight of my bag on my flight back which caused me to have to move around my items from bag to bag instead of pay an extra fee which was a little annoying.

I made a reservation through Southwest Vacations and cancelled it online the following day. When I checked to make sure it was cancelled, I was informed I had to mail in a cancellation and that only the hotel portion would be refunded. I would have to have a credit for the airline portion. In addition, they indicated it would take up to 2 months to receive the refund. This is resulting in having my funds tied up for too long. I will never use them again.

I responded to a published complaint in USA Today. It seems that a same-sex couple with three children were denied preferred 'family' boarding by a gate agent and then again by a supervisor. They were legally married and there is no indication that their behavior was anything out of the normal. My online complaint began 'Say it isn't so!' and proceeded to ask if there was any misrepresentations or errors in the news story. We all know that news articles are not always entirely accurate. The letter was not accusing, rather I wanted to hear their side of the story. I waited the 30 days they said I might have to wait for a reply (they were very busy) and received no communication. I called them and quoted the computer generated reference number they sent by automated email. This is where the fun began.

I have been flying Southwest Airlines for over 30 years and even own a lot of stock which hurts me to write this but this airline is getting worst. Never schedule a flight into/out of Dallas. After having problems the last 4x in Dallas, this last one took the cake and their measly $100 I'm sorry hush money just wont cut it. They claimed mechanical problems yet forgot to tell the passenger who remained on the plane waiting for the departure until after everyone exited the plane. This gave us zero time to figure out other plans. After 45 min we noticed our same plane boarding others. When asked I was offered $100 and a five hour wait/delay.

I recently flew on one of SW Airlines' new interior designed aircrafts. The most uncomfortable flight I've ever been on. The seat design is horrible. Why would you make the seats smaller with thinner cushions??? The excuse of less weight is absolutely ridiculous. You could cut weight elsewhere. The arm rests are completely worthless.

I purchased a round trip ticket from Indy to Kansas City for business. On the way to meet my flight in Indy, we had a flat tire and missed the flight. Having never missed a flight before, I was unaware I had to contact the airline, and since we were frantically trying to drive the 500 miles from Indy to Kansas City anyway, it wasn't the top concern in my mind.

Booking a roundtrip flight, I clicked on the flights I wanted and clicked to the next screen to pay. Once I had entered my credit card information and finalized my purchase was given an error screen due to "pricing changes." The system would not let me proceed with my purchase and instead I had to go back and re-select my flights, upon which the price of my first flight had increased by about 45%. I called to complain and all I received was "Oh, someone must have purchased the last flight at that price." Great way to upset your customers. You shouldn't offer a price and then in the middle of the purchase say "Oh sorry we can't offer that price anymore." Also been burned by Southwest in that any inclement weather and they shut down their flights. Been stranded overnight in an airport with all that was offered as compensation was a $100 travel voucher. Compensation and response to issues on their side has been very weak. They are losing my business.

Southwest's customer service when boarding and while on the plane was above and beyond. They're very pleasant. However, their airline is not as nice or clean as expected. I assumed the flight would have been slightly cleaner and more well maintained but they have ripped seats, dirty floors, seats, and walls.

Southwest is one of our top three airlines to fly. We enjoy their good prices. First two bags are free and they have competitive fares and more nonstop flights. Their staff seem more at ease and casual than other airlines. Open seating can get stressful even though we arrived early to our flight for boarding passes. We were the last on the plane and had to sit separately on our honeymoon.

The check-in time wasn't bad and the security was fine. It wasn’t a bad flight. I wish that they would allow people to carry more than one piece of luggage and I wish that they had more legroom in their coach. Also their food could be better and the bathrooms could be just slightly bigger

I truly had a wonderful experience with this airline. The purchase of the tickets were easy and I got a good deal on them. The food they served was actually very good too. I was very impressed. The customer service was actually great. All of the flight attendants were very nice. They came by often asking all of the passengers if they needed anything and if they were comfortable. I think they went above and beyond to make sure we were all doing well. But at the time I flew, they didn't really have a huge option for those who had different food intolerances. Also, I didn’t like the amount of time spent before finally taking off and the layovers. It's not easy to find something to do for a few hours while waiting for the next flight. Other than that, I would highly recommend them.

The experience was good. I bought the ticket online, and had no issues. Checkin for the flight went smoothly. The employees I interacted with were very friendly and helpful. The plane seemed clean. Everything ran on time for my flight. I slept most of the flight itself so I didn’t get any refreshments during the flight. Luggage fees were reasonable. However, the seats have almost no leg room, and very little side to side space. Also, I wish they had routes to more airports. Pretty much the same thing I dislike about any airline.

Bought tickets on line and boarding were easy. Pretty much sat wherever you wanted and I liked it very much. No extra fees and had a snack on plane. Very enjoyable. All the employees were professional, very nice and helpful throughout the trip. Only complaint I might of had was the long layover in Chicago and the distance between my terminals in Chicago. But, I’m not even sure that was southwest problem or the airport itself.

I booked Southwest Airlines business class flight ticket on 6/10/2017 from San Jose to Virginia. There is one stop i.e Denver. The flight from Denver should take off at 06:00 pm, and it was delayed for 2 hours. I went to Southwest gate and asked to check-in me in an early flight due to my emergency, then they gave me a flight ticket to Baltimore and they took it back and said that they can't offer me. Without my permission the front officer changed the ticket, then after a few minutes they told me it was overbooked, and said they don't have the ticket no more for that flight. I didn't expect these from Southwest Airlines.

My overall experience was always positive. I never had to deal with any delays, outrageous fees or anything negative. Customer service was always pleasant and buying a ticket is quick and easy. My absolute favorite thing about Southwest when I fly is there is no layover. Where I usually fly, most other airlines stop in Atlanta before continuing. I love that Southwest doesn't and would happily pay more for a ticket just because of that. As with most airlines in the current time, amenities for coach passengers have gone downhill. Years ago I would get a couple snacks and a full can of soda. Now I'm lucky if I can get an ice cube in my tiny drink. However, since my flights are rarely longer than a couple hours, it's absolutely tolerable.

We experienced no difficulties on our flight. We arrived quickly and without event to our destination. We experienced good service and personnel that conducted themselves in a pleasant and professional manner. The only negative thing I would have to say is that the flight was extremely crowded and the plane small.

It was a pleasant experience the first several times we flied with Southwest, however, the last two times we flew with them, the planes felt a bit dirty and the flight attendants were less than stellar. All but one were impolite or generally unhelpful. We used to love the value, the flight attendants and the fun attitude - especially if you were flying at night. We used to seek out Southwest flights when possible.

They made it know what the extra fees were. That way none of them would be a surprise to us and on the flight everything was good customer service wise. I like the flight attendants and the way people are respectful. I also like the cleanliness of not only the airport but also the plane as well. However I don't like how they don't really have a good system when it comes to boarding. It seemed to me like everyone just pushes and shoves to get onto the plane first.

The tickets are so easy access, staffs are very friendly and approachable. The food are okay and most of the services they provide. They know what you need, how to provide them and how to solve in case you have a problem. I can recommend this company to my friends and relatives.

Enjoyed Southwest. I felt that the Cost and that the times of flights were good. Also, direct flights were available which was important to us. Comfortable seating and economic flights, luggage and baggage was good, and kid friendly, as well. However, it did not seem that they have all the television movies and complimentary services that Jet Blue had provided for us on similar flights.

Southwest is easy and convenient, from buying tickets to finding convenient flight times. I like the low airfare and the fact that I never had a flight that was late or delayed more than a few minutes. Flights to Houston ran every 30 minutes during peak times. Refreshments are adequate and customer service has always been good. Also, flight attendants are kind and funny. I dislike the cattle-cart boarding. It is difficult to be one of the first groups to board, and if you are flying with others, you sometimes cannot sit together. Trying to find room for a carry-on becomes quite difficult too.

Southwest is my favorite airline for sure! The employees seem happy and relaxed. I like the free checked baggage, seems like they are not nickel and diming customers. I also like the boarding process much better than other airlines. I like having control over where I sit. However, when I forget to get boarding passes early I don't like being in last boarding group especially if traveling with kids. Also, wish snacks were better and wifi free.

It was a very pleasant experience. The food and drinks were great and service is just excellent. A lot of friendly people to chat with also. The flight attendants were professional and friendly. They made us all comfortable about flying. Also the pilots were very helpful as well as professional. The bathrooms were clean which is a plus. The accommodations were nice. I had a wonderful time. Everything was just right. Very nice people to travel with and they make you want to fly Southwest again.

I love the internet pricing as it is usually the best price. Purchased online and picked up at the airport. Counter was helpful and moved the line quickly. The staff is friendly and professional. I enjoyed the availability ever since Southwest came to Atlanta. The only issue I had was leg room but I'm 6'4" and have learned to cope.

I like Southwest because of their cheap fares. Who doesn't like cheap flights. Also, their online club they have gives discounts to a lot of things. The customer service is also good. I dislike the fact that Southwest Airlines charge so much to check bags in. They were the cheapest and they were like that because they made their money by charging so much for bags checked. The lines to check in are always long. They should give training on how to swiftly and accurately check customers in. Also, they have basic refreshments. They should offer their club members better refreshments and should have real food.

Southwest has always been my choice for business trips from SF Bay Area to Tucson. I generally buy my tickets online and if I am on a dinner flight they accommodate my dietary needs as a diabetic. I rarely deal with customer service outside of the flight attendants as I have yet to have problems with fees or rebooking as a general rule. I liked the lower airfares and the frequency of flights and friendly employees and attentive customer service. I find the online site to be very useful as I live in a rural area and can take care of my needs before I go to the airport. However, planes were a bit crowded, not much legroom and distance between seats. I would have liked better seating configurations. The flights I took were full and it was difficult at times to get to the restroom. But it was pleasant enough for domestic and business flights.

My overall experience was positive. The online page for Southwest is easy to access and navigate and so is the mobile app. I like the online webpage for purchasing tickets and printing boarding passes plus having the option to use a mobile device for a boarding pass. It was easy to purchase a ticket online as well as use the online check-in process. The staff were attentive on the plane and gave A+ service.

There are so many things I enjoy about Southwest Airlines. Cheaper fees is what I like the most. Next I enjoy the upbeat staff, pilot, flight attendants. Southwest is one of my favorite airlines. However, I dislike the seating. If you are with more than one other person it is difficult to get seats next to each other when boarding since it is all first come first serve. But overall fun, exciting and comfortable.

I've always enjoyed flying with Southwest. I have never had any problems getting my bags and the seats are fine. They have the best prices out of any other airline. I like that most of their flights are non-stop. I have always gotten to where I am going right on time. The people are friendly and ready to help whenever you can't figure it out on your own and let's not forget the two free bags something no one else offers. I can say Southwest is the best and I will be loyal to them. I will continue with Southwest unless we find something better.

Their prices are really good. The staff is really helpful and amazing. There’s nothing that I dislike and I have never had any issues at all when I have flown with them. It was easy to book my flight, check in, and board my flight. The on flight service was superb. Great food and drinks. Everything went really smoothly.

Purchasing tickets was easy and the staff was friendly. Flight went smoothly. My cousin and I got extra attention when we flew alone as minors. Flight was only an hour but it was comfortable. I liked the friendliness of attendants and pilots, even onboarding went smoothly. Everything was made to be comfortable and efficient. The staff gave special attention to me and my cousin when we were minors travelling alone. The snacks could have had more variety but was still fine for an hour flight. However it has been many years since I have flown.

I didn't have any issues with Southwest. They have fairly reasonable ticket prices. I like that it's kind of a get what you get. From what I remember, you board based on when you arrive to the airport. I would fly with them again if they had the best airfare.

The company is very important and they are the best. I love the way they don't have to go out of their way to get me anything I need. Wonderful service in any department. On point, fast, and trustworthy.

I love Southwest's unassigned seating and no extra baggage fees! Being boarded on time in an orderly and friendly fashion, then being able to choose a seat that is most comfortable for you sets the tone for a great flight. I've seen seating charts while booking that had me paying more for seemingly random coach seats. People have personal reasons for wanting to be near the back or the front of the plane or to have an aisle versus a window seat. All of you frequent flyers know what I'm talking about! And with Southwest's roomy comfortable seats there is no need for first class! I have seen more people graciously give their aisle seat to a tall man or offer to move so families with children can sit together. Southwest Airlines customers have been the most relaxed and amenable I've ever flown with to date.

So my cousin and I recently used Southwest for our flight back to Philadelphia from Portland, OR. We expected a 3 hour layover in St. Louis, but when we got there our flight had been delayed another 4 hours on top of that. This is completely understandable as bad weather happens. This wasn't the problem. It was how unprofessional the women at the desk was on the loudspeaker. She said, "Hey folks, so good news your plane has arrived. Bad news is we can't find the pilot." Wait, what? You do not say something like that over the loudspeaker. How do you lose a pilot? And why would you tell us that? Also, the flight was supposed to leave at 11:10 and we did not leave until 11:30. This was overall a terrible experience!

Wonderful! They're always courteous. I like that the airlines offers pretzels as well as peanuts. If you need anything or have any questions, they are always willing to help. They are always friendly, helpful, and customer-oriented. I like that Southwest thinks of customers first and does whatever they can to make your experience a positive one. I have never had a bad experience with Southwest and there’s nothing that I dislike about them. This makes Southwest my favorite airlines.

I enjoyed the friendly staff. The seat were surprisingly comfortable and for a long trip that's very useful. Customer service was spot on. If I required any assistance their staff responded very quickly and courteously, claustrophobia or if you got too hot for any reason. I like their very kind staff and usually low fares. The personal air detectable nozzles were great for people with cos. They kept my husband and three children in very good holiday moods which made me a very happy mom. Excellent overall.

Purchased tickets and boarding easy and convenient. The staff was very professional and tended to your basic needs. They were knowledgeable about distance and time of arrival. Refreshments were readily handy with a variety of drinks and snacks. I liked the fact that they took time to seat you and offer you a snack or beverage. They were talent and well organized. The seating was comfortable and the area was very clean. Each compartment had its own unique lighting and adjustable seat. The facilities were close and newly cleaned out. Everything was magnificent. Great staff members who were there to help you get through the flight comfortably and with a healthy experience. Items for sleeping were clean, fresh and of high quality. The seating was roomy and had a great deal of information to keep you entertained. There were many available technical support and charging cords for your phones, tablets and cameras.

I typically look to Southwest because of the affordable pricing and no hassle flight. I am usually guaranteed to find a flight that fits in my price range. Southwest has been consistent and I enjoy their reliability. Even though the seating on smaller airplanes aren't as comfortable, and their onboard goodies may be limited, they are definitely worth the price paid. I will continue to fly with Southwest Airlines. I wish I could find more flights from non-Southwest locations.

Southwest Airlines seems to cancel flights from Houston to Dallas at the 10:00 a.m. timeframe with regularity. My flight was cancelled a while back and ruined the first day of my trip. Today my friend was to come to Spokane from Houston on that same flight, to Dallas at 10:00, and it was cancelled. She is missing the whole first day of her trip. They always tell the customers it is a problem with the plane, but it is usually a problem with the flight crew! It is so unfair to ruin a person's long awaited trip.

Travel was for business travel, advanced medical training to be specific. Original travel was booked along with hotel reservations. Original Confirmation was ** leaving May 31st LAX @ 8:10AM arriving OAK at 9:25AM and returning travel for Friday June 2nd Leaving OAK @ 5:10pm and arriving LAX @ 6:30pm. When I went to check-in online I received an "ops" error. I called Southwest Customer service and was explained the credit card on file was not valid. Because Doctor had fraudulent activity I told her I had a new credit card. She then said she would have to cancel out and start a new reservation. Fine.

My reason for this review is I am worried about passenger services. I flew home from Boston on June 5th Flt # 3685 into St Louis. The flight was to leave Boston at 2:05 and arrive St Louis 4:05. Well while in the airport we were told that we were waiting on the second pilot. Please note I love the honesty, however, we loaded the plane. Here is where the passenger safety played a part. After so long the pilot told us that he did not have a co-pilot. Therefore, he was going to fly us into STL by himself. My question is what if something had happen to the pilot such as a (heart attack) then who would have taken over. I believe my flight was illegally flown by 1 pilot and there should always be 2 pilots and a co-pilot. Isn't that correct? Right? Therefore, we were at risk. I feel that I should receive a letter of apology or an incentive from your company. I look forward to hearing from you.

Ease of booking a flight online and very good, cheaper tickets and less surcharges for bags and extras. Flights are available at peak times and convenient. They have many routes they fly to almost all major cities now so it is easy to get to any destination. However, the low rates guarantee that almost all flights are full and there are no upgrades like first class available. Also, overcrowded flights and no sales too often.

Southwest was an OK airline. The flight attendants were friendly. They were nice, quick, willing and great at trying to help people enjoy the flight and feel relaxed. However I disliked the size of the plane I was on. It was so cramped that it actually appeared messy and dirty. It wasn't but the size of the plane coupled with number of people on the flight made everything seem cluttered and uncomfortable.

Southwest is an average airplane service. I would suggest them to someone that wants a good flight for a cheaper price. They are consistently giving deals on flights and allowing a chance for everyone to enter in sweepstakes. They gave me nuts and pretzels when I was flying. They had soda and alcohol as refreshments as well. They had decent customer service. Overall they are OK and I wasn't that disappointed.

I absolutely love Southwest Airlines. It's the only airline that I really like to fly and always my first choice. They try to make travel easy as possible. I've never had a bad experience with their customer service. I love that you aren't waiting for long periods of time to take off once you have boarded the plane. Also there isn't a fee for checking a bag that is under 50 pounds. They are very accommodating if a bag is lost. There have been times that I paid an extra amount to get priority seating which sometimes is worth it but other times not so much. Because of flight delays this isn't always a guarantee.

I liked traveling with Southwest Airlines. I would have liked the seats to have had more room and a bit more comfy and cushioned. Even though we were only flying coach, it is still important that we be comfortable, because the passengers that are flying coach is who the airline makes most of its money. I liked the ticket prices. I liked how attentive the stewardesses were. I also liked the captain for keeping us informed the entire flight and I liked the logo. The boarding process was nice.

It was an easy and convenient experience. I have no complaints as far as I can remember. I enjoyed my flight and I would ride with this company again. The price for everything was what I expected it to be. The seats were comfy and the people on the plane were nice. I would fly with this company again if given the opportunity.

My experience flying with Southwest Airlines was great. Purchasing my tickets were quick and easy, boarding the airplane was quick and efficient, extra fees were low and understandable. I like the efficiency from Southwest Airlines. Everything was quick but not rushed. The staff and airline attendants were very welcoming and personable. Claiming my baggage was quick and easy. I am a recovering alcoholic and a vegetarian. It seemed like my options were very limited in drinks and also in the snack options but my overall experience was great. Customer service was excellent.

I had a very positive experience. This is my favorite airline. Easy to purchase tickets, no hidden fees, good amenities. Most comfortable planes too. Very friendly staff make me feel safer than other airlines do. Their crash rate is the best of all American airlines and so I feel more comfortable flying with them.

Overall, Southwest was average. I've flown regularly with various airlines, and nothing sticks out as negative with Southwest aside from the planes being fairly cramped. While the prices generally are fairly reasonable, they are most costly than the other budget options. The ticket purchase process seems to be consistent and fairly simple and the staff always seems polite and courteous.

I appreciate checking my first bag for free. Customer service was good and amenities were standard. The flights I took were rarely full and so were very comfortable. Southwest has very convenient flights and customer friendly business practices. The flight crew was excellent. However it is still similar to the standard that you would expect from a large airline company. It is one of the only airlines that offer nonstop long distance flights from my area. I wish though that we were able to choose our seats in advance and not as we are boarding the plane in flight groups. Also Southwest can be more expensive than other airlines.

They are always nice and it is fun to fly on them. I can usually find a flight on the date and time I need, even if I look the day I want to leave. I always find what I need online or in person at the airport. The website is easy, counter people are friendly, they are almost always on time, and are cheaper than their competition. They go out of their way to help people in wheel chairs, with kids, and all others in general.

I love Southwest Airlines. The flight attendants are amazing and go above and beyond. They were so willing and ready to assist all passengers and always looked so cheerful like they just loved their jobs. They make you feel more like a flight family than a paying customer. Also at Southwest bags fly free and the prices are reasonable. Their customer service is great from check in till you reach your destination, too. My only problem is when flights are delayed or overbooked but I wouldn't blame that on the airlines.

Purchase of the ticket was easy online. However once I got to the gate, it was a cattle call. Nothing like it used to be when I was younger. I have a disability and instead of being able to board easily first, I was made to go last and had no choice in my seat for my comfort for my disability. The seats are cramped! They treated me (a disabled person) with zero respect. They told me because they couldn't see my disabilities and the fact I didn't have a letter from a doctor, they were not taking my word. I had my placard and ID card with me for my rental car. Yet they said they weren't buying it. I will never fly Southwest again. I will drive 10 hours or take a train before I get on that flight again. They are rude, disrespectful, and should be sued.

I like using Southwest whenever I can. I like the website very much. It's easy to use & fares are easy to figure out. I also love not having to worry about checking a bag and being charged a huge fee for that. Boarding is fairly simple & usually no problem. I normally bring my own refreshments if it's a long flight. Also I like the people who work for them. Attendants are almost always very gracious & helpful. The seating is a little tight though which makes me feel somewhat claustrophobic but it's that way in most planes. I don't like that they don't fly into my town and that I have to drive over 2 hours away to another town to fly with them. Overall, it's a great airline with nice people.

I enjoy flying Southwest airline. They are reasonably priced, usually the lowest, and fly to many good destinations that I want to go to. I fly often and have found this airline gets you into the air quicker than most airlines. The crew is usually entertaining and this puts flyers at ease. They are fun and friendly. But the bathrooms are small like all airplanes.

Southwest was always very comfortable and when you needed to use the restroom there was no waiting time. The flight attendants were very accommodating whatever you needed. They had no problem getting you extra drinks if you needed them. If your party needed a wheelchair, they had one ready and let you off the plane first to make it easier to make it to the cart that took you to your next gate. Purchasing the tickets were very easy online and at the airport days or weeks before traveling. Customer service was great when purchasing the tickets over the phone. Explanations were easy to understand and made the boarding and flight very nice every time.

I flew with Southwest the first time I've ever flown. From what I remember, the service and the refreshments were great. The boarding procedures went by pretty smoothly and I also remember receiving a personalized welcome from the flight crew for being a first time flyer. I enjoyed the welcoming attitude. The airplane seats were very comfortable and were probably of the highest quality of any plane I have traveled in.

My overall experience with Southwest was positive. From purchasing the tickets online, cost, timely, and refreshments served. The best thing is their reasonable fares! If you book ahead of time, you save a good amount of money. Also, if you need to cancel at the last minute, they give you credit for your next flight with them. Specific thing I dislike the most is probably their uncomfortable seats because the cushions are very thin!

Southwest is our favorite because they have the best service and least hidden fees. Easy to purchase tickets, and easy priority boarding since we have children. Our children were given those little wing pins and it was exciting for them. They have good customer service and nice flight attendants. Kind of a small snack but that's okay. We have always been happy with the overall experience and prices.

The cleanliness of the plane was my first impression with the airline. Also I liked the easy way check in was handled. Desk to seat in a short time and all my questions were answered. However, I disliked the amount of people that were on the flights. Most were returning customers and happy to be flying with Southwest. But I liked everything about the experience with the airline. Southwest Airlines took great pride in customer service. Very professional from start to finish, comfortable seating, and easy ticketing.

Good. No problem. I had a cheap flight but it was super cramped. Bumping arms with my fellow passenger in the seat beside me. A flight shouldn't cost more just to have room enough to sit and not have your elbows hitting someone else. Flights are very expensive as it is, you should at least be comfortable. Refreshments shouldn't be extra nor baggage.

Excellent customer service all around. If I call, the representative is always helpful and friendly. Also all the flight crew are very friendly and helpful as well. It is always very easy to travel with Southwest. From the purchasing, to traveling and getting my luggage on time. I love being able to pick my seat. Everything about my experience is always great.

It is the bus of the sky. The staff is incredible, quirky and helpful. Always a fun time with the staff. I never really have an issue with them. I like that the tickets are not an exorbitant price. I can always find really cheap tickets to amazing locations. The seats are definitely not the most comfortable. I also wish they went to more locations and that some of the better deals were available at my airport.

Southwest was able to make the search for airlines better. I like that Southwest has cheap and convenient ways to buy tickets online and get through the lines at the airport. I also enjoy their commercials and their snacks were good. However, seats were small and somewhat uncomfortable. I wish there would be more leg room and accommodations for heavy people. Customer service was average, too. Flight was short and meal wasn't provided, as well.

I have never had a bad experience with Southwest. Many flights daily from my location. Baltimore Washington International Airport. Many daily flight & times to major cities for convenience. Easy to navigate website for online purchasing. Good prices and straightforward pricing. Baggage and carry on included without extra fees. Easy ticketing, check in and boarding too. Good reputation and safety record. Comfortable flights. Staff is upbeat and pleasant. It would be nice to reserves seats in a certain row but that's not a huge issue. Also, you can't search southwest air fares on a lot of external websites like Expedia and other external travel sites.

I loved my experience with Southwest. We went on a work trip from my school to a conference. The boarding was quick and organized and the crew was friendly and helpful. We arrived ahead of time by a few minutes and the exit from the plane was quick and orderly. I specifically liked the ease of check in and boarding. When we arrived we were checked in quickly and the boarding was orderly and fast. During the flight the attendants gave out snack and drinks. It was an extremely pleasant flight. I liked the experience completely. I would recommend southwest.

I fly with Southwest Airlines whenever possible. Very easy to book flight online, tickets were very reasonably priced and the seats in the plane are comfortable. Also, appreciate no baggage fees. I like not having to pay to check bags. They have convenient flight times and they have great specials on prices of flights and booking online is simple. Their flight attendants are very efficient and pleasant and they have very good customer service if you need help with Rapid Rewards account. If there was anything it would be not having assigned seats. But they have a pretty fair seating system that I am ok with in order to receive the great prices.

I purchased my tickets over the phone. My tickets were mailed to me. It was very easy at time of flight, to check in our bags, board the plane, and find our seats. The overall experience was okay but the weather was the main factor to the flight. The weather was bad so we stayed buckled in and therefore did not receive any refreshments. It wasn't a very anticipated flight as I was traveling with a young child who had never flown before. Of course, the weather was terrible but we survived the trip. I was a little disappointed in the flight attendant's non response to the child's apprehension in his first flight.

I like that they give you free snacks and drinks aboard, the check in and purchase process is easy, friendly employees, too. They have a good website which is easy to navigate, as well. The planes and airport are always clean and tidy, too. Also, I like that the prices are good. However, would like bigger seats available for upgrade, bigger bathrooms and better luggage prices. They should also have more variety in snacks or switch them out monthly so frequent flyers get a mix.

I haven't had any problems with Southwest. I like that their system is straightforward. It was relatively simple to get the tickets. There were no seats assignments, so you had to arrive early to get in line for that and keep your group together. It didn't matter to me where I sat though. However, if I were taking a long flight with them, I would want a seat assignment, mainly because longer flights are with my family and we would want to be together. I don't remember getting any refreshments, maybe a bag of pretzels. Usually I think of Southwest for short flights where you don't really need any extras. They are known for having a sense of humor, but I haven't experienced anything especially clever with them.

The tickets purchased online was an easy experience for me. There was no extra fees for me on my trip and the online boarding procedure went smoothly and the food and refreshments were amazingly good. The attendants were extremely nice and professional. The lines were a little annoying but it was a holiday so you have to expect that. Everyone was courteous. The flight was more relaxing than I would have expected.

Great customer service, easy experience and love the airfare deals that are available from time to time. Airfare is affordable and no extra fees for baggage. Southwest also offers multiple locations. I like the variety of flights and destinations, and the convenience of airport locations for my departure and arrival. But I dislike likelihood of cancellations or delays, dealt with scribbling to rebook my own flight. Customer service was helpful, but had to engage them to help rather than being offered help immediately when dealing with issues.

Most of the flights in my life have been with Southwest. Purchasing tickets was easy, and prices were very affordable. I used to travel several times a year, and depended on Southwest rates to keep my travel costs low. Additionally, when my aunt was dying we had to book a flight for several people, and were able to get to our destination very cheap. It was easy to find flights with minimum layovers, usually for about $100. My experience with Southwest staff has been nothing but positive. I don't love the feature where you choose your seating while you're boarding, but it's not as inconvenient as I initially thought it would be.

Southwest is the most wonderful of any and all airlines known to mankind and was the provider for our Make A Wish Foundation trip. They met us at the gate and made our entrance onto the plane an easy simple experience which alleviated all the stress my son felt who had never flown in his life. The service they provided was superior and made our trip special. I like that they are inexpensive and convenient. The airports they fly to are close to my family which makes it easy to get to see them. If their terminals were not located so centrally I would need not fly with them. But it's a fun fantastic outing and I love Southwest. It provides me with such wonderful customer service.

For the past few years Southwest has been the only airline we have flown, but no more. My daughter lost her passport at the Indianapolis Airport off of a Southwest flight in January. In March, one of their employees looked her up on Facebook and messaged her to tell her they had her passport. First reaction... great it was found! Second reaction... wait a minute who is this guy using her personal information to look her up and contact her on Facebook, and where has her passport been for the last two months, who else has had it? And yes we did file the proper lost and found documents with Southwest. This is a security issue and an invasion of privacy.

Consistent fleet, so airplane feels familiar. Purchasing on the website was super easy. Boarding was better groups and efficient. Flight attendants were courteous. Great customer service from the counter to the flight attendants. Flight schedules are convenient. Many options for short flights if you don't mind connecting. Frequent flyer program is amazing. Redeeming points is so seamless. Also like the partnership with Chase Sapphire so I can transfer miles. But the airline isn't peanut free. That makes it challenging for those with peanut allergies to fly. There’s also limited market and nonstop availability for long flights.

I love flying with Southwest overall. The ease they make traveling is a big draw. Their stewards/stewardesses infuse humor into every aspect of the flight. Their overall attitude is the best and is very important in managing everyone's moods. Especially on packed flights, where everyone is stressed and grumpy. The singing that they do is fun, and I love when they are dressed for holidays. A little bit of laughter helps with the stressful aspects of travel. I'm not a big fan of the no assigned seating though. I like to know that everyone traveling with me will be able to sit together. Their snacks are small and not very filling and I would like more of a selection and a bit more quantity would be great.

Boarding procedures without specific seating assignments seem to make the boarding and unboarding processes quicker. I've never had any issues with lost luggage or missed connections when flying with Southwest, too. Also, polite aircrew, preferred direct flight options, and on-time arrivals.

Southwest Airlines was on time and we landed without any problems. They were very nice and the flight was great. We were offered a drink and chips. I have a wonderful and fast quite flight... and so did my family.

Tickets were affordable and the seats were comfortable enough but could use more leg room. Overall happy but Southwest definitely left some room for improvement in their customer service department. Employees weren't friendly enough and my flight had multiple layovers due to no direct flights to my destination. I dislike the long lines and it took way too long to get on the flight and takeoff.

Good reward system and their pricing falls reasonably within my budget without sacrificing quality. I like their baggage policy and always very friendly staff, too. Definitely higher quality than the value brands. But small seats and always crowded. I wish there was an option even if you have to pay more to choose your seats. I also don't particularly like the check in process and the determination of who gets to board first.

Southwest Airlines is good. It is easy to purchase tickets and their online check in makes it easy and faster check in. They have easy to navigate website and I do not have to go through outside travel sales. Fares are competitive and some good deals. Staff are pleasant and friendly. Seats are not as small as others, better leg room. I wish their luggage carry on area was bigger. It seems there is never enough room for carry on suitcases. Also, they are limited on areas that they fly to and from and not on all airports. No snacks too. But I would fly with them again.

Southwest customer service is generally very good for the price of the airline tickets. The travel itself is fine but in-flight entertainment (wifi, movies, etc.) is extremely overpriced and overall lacking. Whenever I fly southwest I know that I will not purchase in flight wifi or other such accommodation for my traveling experience. All the crews I have experienced traveling with Southwest have been very competent and welcoming to me as a passenger traveling with them though. I enjoy the ease of getting on and off the plane.

They helped me find my gate and the hostess was extremely nice. I ordered an alcoholic beverage and when I got it I took a sip and I really disliked it. I paid five dollars for a tiny, tiny cup of alcohol and I told her that I didn't like it and she refunded my money for me. They were all very nice and kind to me and everyone around me and I really enjoyed. I also really enjoyed the pilot too. He was extremely nice and he let us know where we were. If we had in layover it was very easy to find my next departure gate and do a different airplane. We got where we are supposed to get and they made sure to keep me calm because I'm claustrophobic. It was my first time on airplane so I really, really had a good experience.

I was traveling by myself and usually take my own food so Southwest suits my needs. Boarding went fast, almost too fast, and I had no problems. When I was transferring from another flight it look like I was too late but it was fine. Myself and a few others boarded easily so it was nice that most of the plane was boarded early and we took off on time. Also, the people were very friendly. No muss, no fuss. For traveling alone it is great but I do not know if I would like to travel with my whole family on Southwest. It appeared to me that there are problems getting seats together. We separated by twos and then it was much easier.

I like Southwest Airlines’ attitude towards travel plus they have reasonable rates. I like their service and the attendants are professionals and take care of their passengers. I do wish they went to more places both domestic and international.

I like Southwest's efficiency the most. Kiosk check-ins and curbside baggage check-ins are my favorite. We never have had trouble with lost luggage and there are minimal extra fees. There were large lines, but they moved quickly. The staff on and off the plane are friendly and professional. Also, the planes have always been clean and comfortable. No obvious wear and tear that makes you nervous to fly. Southwest seems to fly wherever I have needed to travel. Overall, a good experience.

The experience was equivalent with a discount airlines. They fly to many cities and are economical. Your carry on bag is allowed at no cost. They fly to many airports large and small. They are constantly extending their coverage area as they started in the Southwest but now fly as far North as Michigan. Customer service is very good. I remember being treated nicely by the gate attendants and the flight attendants were very helpful while boarding the plane as well as responding to questions. However, I do not like the many layovers. Some of their commuter planes are really small and can get delayed even in rainy weather because they are too light to land. Sometimes the delays extend over a few to several hours in between. Sometimes the gates are very far apart. I prefer flights that are non stop. Overall, I had a decent experience.

My experience with Southwest was OK, you get what you pay for. Southwest offers lower fares so everything also looks a little older and is not as well kept up as other airlines. Some of the planes are so old they sound like they are going to crash mid air. Give me anxiety. I would rather fly with someone who upkeep theirs better. Also I have had a lot of flight attendants who are just plain rude. But I like that the prices are low and they offer the first two bags free. All other airlines make you pay at least $25 dollars per bag which can add up. All airlines have the fee nowadays. It like spending an arm and a leg after you already spent that in the airfare.

It is an easy process to use their website and buying my ticket or getting on the plane was fairly easy. The people at the airport are helpful and know what they are doing. They are knowledgeable on the airport and where to go. However, I do not like the fact that I have to pay more for a seat assignment. I do not like first come first served on the seats. It makes me feel like just a number. The price was fine, not the cheapest but the time worked for me so I chose it.

Flying with Southwest was a fine experience. I like the cheaper fares and where they fly to. It also was easy to buy tickets online. However, I dislike that I had to drive to Birmingham for the flight. Nevertheless, Southwest is a good airline.

Used them three times, and all went very well. It was easy dealing with them. It wasn't expensive, things went smooth. In the airport and on the plane the staff and service was great. A pleasure to walk right up to counter, every time, get done what is needed, and walk away, all within five minutes. I would prefer to use them whenever possible as my service has been best each and every time.

This is my favorite airline and I use it every chance that I have to go anywhere it goes and particularly on my flights from Nashville to Philadelphia. Also, reliability of service and friendliness of crews are an excellent reason to choose Southwest any day. There is nothing that I can say I dislike about any experience I have had with Southwest whenever I travel.

It was expensive, but I loved the quality. I am not a fan of flying, but Southwest made me feel safe. The boarding procedure ran pretty smoothly. It was slow and it could have gone faster, but it worked. Customer service was absolutely marvelous! The flight attendants were very polite and so kind to everybody. They always had a smile and were so helpful! Seats were comfortable, and I had a great flight. The refreshments were all right. They weren't that amazing and glamorous, but they didn't have many gluten free options. They didn't have many options for people with food allergies.

I enjoy flying with Southwest because it is easy to book your flights, no baggage fees, up to two bags fly free and convenient location to my home. They offer great customer service and friendly staff. It is also budget friendly, hassle free and stress free which is exactly how I like my vacations to begin and end. However, the only thing I dislike about Southwest is that there aren't more locations to fly out of. Other than that, Southwest provides great flights and makes everything from booking your flight and landing at your destination extremely easy. It's always a pleasure flying with them.

The best thing about Southwest is that your baggage flies free. No other airline does this. I like flying Southwest. I always check their airline first. It was great! Never had any issues while flying Southwest. However, it would be better if they flew more places. Would fly with them again. Best airline for the prices.

Reasonably priced airfares, easy to use website, and good service. The Seating process on the plane makes boarding go much faster. The process for lining up to board in the terminal is hassle-free and expedited boarding. The flight staff were friendly and accommodating, though service was a bit slower than average. I also appreciate not having to pay to check luggage. The seats are quite small and there is very limited leg room for a tall person, and short seat belts. For a tall person with long legs, the seating space is very cramped.

I'd thought and refreshments and food were served often and I was very happy about that my ordered food was delicious and it didn't take too long to get to me. Fantastic service from the employees, I never had any trouble with an employee. They were all very nice and down to earth. I chatted with an employee for about 30 minutes about the movies we enjoy. Very good experience with this airline company. I only paid about 300 for a ticket and to me that's super cheap and I loved it. I saved some money and was very happy about it. What I dislike about them is it usually takes longer than I expect to get to my specified location. I like to be at places as soon as possible but with this airline sometimes my flights are delayed or we tend to stop at a bunch of different states and cities before getting to where I'm supposed to actually be and it can be very irritating at times.

The Southwest website and app are very easy to use and convenient. They have a range of schedule options, good prices and good customer service. They also offer a number of online services through their app. Purchasing tickets is easy using the website. They usually have the most competitive prices and they do not charge extra fees for luggage which is an advantage over other airlines. Check in and seating have never been a problem even though you cannot choose seats until you get on the plane. Seating practices reinforce check in procedures because you want to get a good seat. Friendly and funny staff on every flight I have taken.

I loved Southwest because they are very friendly and easy to use. They did not make you pay for your bags and they have excellent service on their plane. The flight attendants are friendly and cute. They also ensure your comfort throughout the entire ride and keep you happy. They always keep a smile on their face and will never ever keep you on the plane with a bad attitude. They do not let you down no matter how rude you are. I loved the food and drinks they serve on the plane. They offer meal plans for money. However, I don't like that they make it so expensive to travel because they make all the extra things. They make you pay for every little thing but everything is expensive. They also need to make sure that they don't overbook. Every time I have flown, they have overbooked.

My daughter left work early and did not receive an alert that her flight was going to cancel. She was in line boarding the flight 3604 when it cancelled. SERIOUSLY??? Her bags are going to get to Houston Hobby 10 hours before she does. I am on the phone right now, for the 2nd time, trying to get her on a flight from Phoenix to Denver and Denver to Houston so she can get her by 10:00am tomorrow (25th). The reason I am on the phone AGAIN is because your representative could not speak or understand fluent English. WE ARE DONE! A $500 voucher is a joke for the inconvenience this has caused us and many other families to kick off our Memorial Day weekend. You won't be in business long. Keep Climbing... DELTA... from now on!

Southwest is my favorite airline. Always a good experience. I enjoy their sometimes politically incorrect humor. Love their honesty and their attitude. The staff appears happy with their jobs. I like that they have no fees for baggage! No surprise fees. I am very loyal to them because of this. I also like that their staff seem to be empowered to solve problems without waiting to ask a boss. I like the first come first serve boarding. I wish they had more routes. I would use them to fly everywhere. I wish they have more food. Would also be nice if they allowed more pets on board. And more food. I can't think of any other issues with the airline.

Flying is expensive with any airline company, but it's been a while since I have flown Southwest because tickets are so darn expensive. However, I remember enjoying flying with them and not having a bad experience. I remember them giving drinks such as pop or juice and little snacks, and I love that the employees are kind. If I had the chance to fly with them again I would take up the opportunity.

Personally it was quite efficient and easy purchasing tickets. If I had any trouble, I had customer service help me and it was a good service. The airplane ride was smooth and friendly when it came to the flight attendants. I like the kind and respectful attitude that the attendants gave me onboard the flight and the fast service when it can to boarding the plane and taking off immediately and safely. The only thing I did not like was the during one experience it took longer than expected to board the plane due to the incoming plane arriving behind schedule.

I like how friendly and personable all of the flight attendants are. Wait times were pretty low and flight wasn't too crowded and it was quiet. Refreshments were available and had variety. But one thing I don't like as much is the limit of the size of the carry on bags. Also, quality of seats are decreased to save money. My overall experience with Southwest Airlines and my flight was positive.

Southwest Airlines is very nice and I like it the most out of other airlines. Purchased a ticket, extra fees, refreshments and amenities, on boarding procedure, good service, quiet, tasty food, lovely music, beautiful view, peaceful and quiet for reading or anything else for focusing. They have VERY good customer service, which really surprises me since the airlines I go to aren't the nicest or great. The people on the plane are very nice. Other airlines I use just have a snappy attitude which really makes me disappointed. I love Southwest Airlines. It's very unique and I use it the most out of the airlines I use.

Recently got back from a golf trip up north. Well, flight was ok but when I went to pick up my golf clubs noticed back bracing and wheel mount busted. Was in a rush, would let them know later. Well, on return trip returning home I called, reported. They informed me I had 4 hours from time damage was noticed to report it. Since I reported after return flight they do report as courtesy. Well, claims e-mailed me back next day saying since it was beyond the 4 hours, they were not liable for damage. Very poor answer. I'm a very honest person and to be treated like this on a $ 300.00 bag. Poor way to treat your customers, SOUTHWEST AIRLINES!!!!

They informed us 2 hours before our flight was supposed to leave Nashville that our flight was delayed by 2 hours. Which meant we were going to miss our connecting flight in Denver. There were no other flights out of Denver till late the next morning to ONT. So they were essentially telling us that we could spend the night in the airport... With a 2 month old infant.

While having to go to Midway Airport instead of O'Hare, which is a bit of a inconvenience, things go pretty smoothly has Southwest Airlines. We were allowed one bag plus a carry on, along with a drink and snack during the flight. The price is very competitive, and the various times available for flights is in general pretty good and the one time we had an issue with a bag being damaged, was taking care of in a reasonable amount of time. The ability to pre-register 24 hours in advance is also very convenient. Things in general go pretty good at Southwest Airlines but the biggest issue is the seats are a bit cramped. The only other issue is I was not allowed to bring an outside cup into the plane so I could not finish my drink.

Southwest Airlines fly often to many cities. Tickets are cheap, but so is the experience. They don't even provide you with bottled water on long flights and the bathrooms are always a mess. Their staff always seems exhausted and a bit overworked. But the stewards are usually nice. Occasionally I've had really friendly experiences with their staff.

Southwest, overall, was a very enjoyable flying experience. They have the most manageable fees when it comes to checking your bags. The stewardess was very friendly and helpful, and I even had an extra bag to check and they didn't charge me for it. The price of Southwest is probably the main reason I like to fly with Southwest. I loved it every time. Their prices are always the lowest and most competitive. There amenities aren't always the best, but they are anyways the best bang for your buck.

I like that it was a easy process, but amenities was not that great and the refreshments can improve considering the amount you pay to fly with this airline. Another thing the plane was a little too crowded. However, good customer service, staff was friendly starting back at boarding, which was easy and not stressful. When we boarded the plane the pilot made sure to speak to everyone. The safe instructions was very clear and the plane was clean as well. Overall, the ticket price was more than other flights and in the beginning I thought it was too high, but I had to fly on Southwest because they had the time I was looking for and after the good customer service, it really was all worth it.

I like Southwest's prices, nonstop flights, comfy seats and leg room. Free checked bag. Very friendly staff. Great sales, very few delays or cancellations and lots of flights out of Kansas City. However, I like to pick my seats but I can't reserve seats at the time I have to purchase tickets. Moreover, I wish there were more nonstop flights from Kansas City. Good snacks on flight but I also want the whole can of pop when the snack car comes around. Nevertheless, Southwest is always easy to work with. Very affordable. Easy boarding. I will be a repeat customer. I love flying Southwest.

We had a very good time on Southwest. We were able to board with no issues. The crew was very nice and helpful. They seems to always have a kind staff. Whenever we are in need of help, someone is always ready and willing to help. And that is hard to find in stressful situations. Sometimes the wait takes a while, but that is true for any airline.

I will always fly Southwest whenever possible. They handled my flight with the utmost care and customer service. My first flight back home from school was through Southwest just after 911 and I have flown Southwest several times over the years and the customer service of the flight attendants does not even compare to other flights. The staff made me feel safe and calm as my flight departed. They are exceedingly kind and cordial and always willing to help a passenger with heart and a smile. I wish Southwest flew everywhere.

I would like to have more room on my flights but that's the price you pay for having a good price on tickets! And it's comparable to other flights that are more expensive anyway. Their prices are always reasonable and they don't sneak in extra charges. However, I wish that they had flights to the cities I want to go to when they have those super sales. Overall, my experience with Southwest was great. I like that it's up to each passenger to choose and get a good seat. You check in online 24 hours before and then you get a place online based on how early you checked in. I like that they always give food and beverages no matter how short the flight, too. They have the best customer service of all the airlines I've used and their flight attendants are always pleasant.

I really enjoyed it. The website made my options clear (both pricing, dates, and departure time) and the amenities were great. I LOVE that they don't charge for check on bags! No hidden fees for silly things and they are by far the cheapest airline I've seen in a long time for what they actually offer. Everyone seemed to know what was going on at the gate but their boarding process can be a little frustrating. I like knowing that I can get a good seat and sometimes that's just not possible. So I do wish you were allowed to select seats prior to arrival. Great in flight snacks and they also carry Dr. Pepper in flight which is awesome.

I had a good experience with Southwest. I like the open seating arrangement and the boarding style. I also like the low special fares for the flights, as well as the the last minute fares. However, the special fares are not always available. I also think that the flight attendants are entertaining. When you have entertaining flight attendants it can make a short flight better. Although the entertainment value can be high, sometimes the flight attendants go overboard and it makes the experience a little sour.

Flying with Southwest has been pretty good. It been one of my favorite places to fly. My friend that is a pilot also flies out with Southwest. They tickets were pretty cheap and I didn't encounter any extra fees so I was pretty happy. The seats were nice and I enjoyed the refreshments that were provided. The customer service was fantastic and always fantastic. I think the employees were the best part. They are always helpful and care about the customers. I liked their prices and the employees. Overall the planes were in good shape and it was a smooth trip. If I had to complain then I would say prices were too high and I guess there isn't a ton of leg room in the economy seats.

There was no hidden fees and the procedure was excellent. There was the utmost safety and everyone was so friendly, great and willing to help and serve. They were fast about request and they weren't rude or mean which is a big plus. Overall it was a wonderful flight experience and I'll gladly fly through them again anytime for sure. I really enjoyed the service and company.

I was surprised to have my flight canceled while on the way to the airport. I was shocked when I explained that I had a non SW international flight and was told I would have to pay a fee to rebook a flight at another airport just to make my flight. Does that seem fair? Seems like SW is making money on canceling flights!

Easy going at great prices. Their online ticket purchasing was pretty easy in itself but it's just hard to match a good price to the right dates and then deciding on what time of day to fly for a better value. Sometimes their Want to Get Away deal confuses you when trying to book your flight. I like that there is no business class or first class makes every passenger a priority. They offer a laid back environment and the flight attendants usually make you laugh during the safety procedures taught before the flight takes off. I've never had a rude attendant wait on me. They have always been helpful. If there is soda or peanuts left over they'll give you seconds and thirds. On the other hand, what I dislike about Southwest is it can get very cramped on some flights. Overbooking and standby seating seems to be a very common issue. I always find myself asking a flight attendant if my flight will be full. That way I can periscope the best seat I can get in advance.

I don't like to fly because I'm scared of heights but the airlines itself is very nice. The seats were comfortable and I enjoyed my flight every time I flew with them. Typically there are no delays etc. The service on the flights are fast and friendly. Southwest is a very good airline. Moving forward Southwest Airlines is the only airlines for me.

There are so many things I love about Southwest. Several stand out more, very courtesy flight attendants and the humor of the flight staff. They ease your nerves before the flight takes off, always making it more fun to fly. The pilot and co-pilot always talk to us and are so friendly and informative. They always exceed my expectations so when it's time to book travel, I always go there first. Not to even mention the more than reasonable fares!! There are two things that I dislike but it's so non important because the outstanding service they provide makes this seem petty. I do not like the snacks they hand out and also that they don't fly in and out of more places. Other than that overall experience with Southwest has been outstanding, safe and considerate. I have flown with them at least a dozen times. I am in a wheelchair and they go completely out of their way to accommodate my needs.

On 5/16/2017 I went to pre-board Southwest Airline Flight 1669 from Orlando to BWI at gate 121 leaving at 9:50 am. I had an unfortunate interaction with a ticket agent name whose name began with a V. I could not pronounce it. Eventually she had to get assistance from a supervisor (Sue) to avoid us missing our paid flight. Delayed us by 45 minutes. I was arriving back from a peaceful carnival cruise to utter rude, discriminating behavior by a Southwest employee (Her name began with a "V" I could not pronounce it) towards large people.

Great way to travel. I like their prices a lot and their customer service. The plane itself looked clean and I also liked the workers who worked on the plane. The food was great and they had a good selection of beer and usually it was me asking for another beer. If I needed anything they were right there for me. But I did feel cramped while was on the plane but I feel like all planes are like that unless you're in first class. Overall, the experience was nice.