Southwest Airlines Reviews

Southwest Airlines is a good reliable company. Customer oriented, friendly, and trustworthy. I am satisfied with them and wish they had more nonstop flights from Cleveland.

On a recent flight from Austin to Las Vegas, I checked in exactly 24 hours prior to the flight. When I noted that I got a B-40 something boarding status, I decided to purchase Early Bird Flight check in for $15, on the return flight. SW promptly processed the purchase. On the return flight, I checked in and noted that I had received a B30 boarding status... WHAT!!?? When I called the airline, they said that this was not an error and that SW offered no guarantee of an early boarding status for purchasing Early Bird check in. Don’t reward corporate and greedy policies of the airlines. Refrain from giving them more money than you have to. This was an awful hard lesson for me since I had championed an airline that I had previously thought was superior.

I did not like how we boarded in St. Louis, they had an alphabetical system, with a first come first serve in terms of seating. I ended up at the very back of the plane after I had to be reseated because of a woman with a child. But they do charge less than other airlines in regards to baggage. The staff was great and in spite of the seating and boarding issues made me as comfortable as they could.

Easy to pre choose seating for an extra $15.00 and entertaining flight crew. Free carry on bags TIMES TWO and great incentives offered when plane was overbooked.

Excellent cancellation policy. I broke my leg 4 years back and wasted so much money with another Airline. After that I always buy SW as I know they will honor my ticket.

The prices are often exorbitant, cancellation and refund policies not clear, and delays often. Cabin crew not the friendliest and not kind/helpful to the elderly.

I am very comfortable flying Southwest. I’ve flown Southwest several times and have had a great time for all but one flight. That was a weather issue but Southwest didn’t keep the passengers informed. I will always choose SW because the personnel are friendly, planes are clean, and ease of flight selection and booking is great!

Southwest has clean mostly new Boeing aircraft; provides free baggage check; free snacks and drinks; and lower cost flight change and cancellation policies, all of which differentiates it from all other major airlines. "What's not to like, right!!!"--carry on luggage. I dislike it when flights are held up or passengers are injured because of too many passengers lugging their bags on board. Also, in airport terminals especially during peak travel season, passengers pulling heavy bags along with them make the concourses downright dangerous. Several times I have been hit by a bag when someone is obviously too short or too weak to dislodge a bag from the overhead compartment. Once dislodged, the bag becomes a flying wrecking ball. I say that Southwest should charge passengers who wish to carry on their bags. I'm sure this would reduce flight delays and increase the safety of passengers, but keep all the other freebies.

The check-in procedure was quick and clean, and although the plane was full, we boarded quickly and on time. The attendants were courteous and helpful. It was a stressless flight.

SWA is good for low fares, but the lines are long and arduous. I flew to Chicago Midway from ORF and the flight was filled with companions and Service animals/dogs. The smell was awful, and the dogs were out of control. Dogs in the air on a passenger flight is an awful experience and people had anxiety from the dogs because it wasn’t a companion for them. I rather read a book or listen to music to ease the stress.

They take off and land on time. There is no baggage charge for 2 bags. Flight changes are free and you can check in 24 hours prior to the flight.

I booked our roundtrip flights for the wrong date. I was made aware of my error when I received an e-mail from Southwest Airlines the day of the outgoing flight; informing me of a NO SHOW Flight Cancellation. I called Southwest when I couldn't access my reservation. I explained my error and asked for credit for the return flight; which was a week away. I was told no. I understand it was my error, but I can't justify losing the airfare for the return flight also; which was a week away.

I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25 AM. Landed in Vegas at about 6 am Vegas time. We go to get our baggage and only one bag arrived. We submitted a report at 6:40 am for the lost bag. Throughout the morning as we waited for a "15 minute" call back, no one called us, no one updated me, and no one can tell me where the bag is! We are now sitting in Vegas and the person/reason for being here HAS NONE OF HER THINGS! Not only does she not have her things, her fiancé hid a surprise card with money in it. There is roughly $600 dollars of makeup, brand new clothing and other valuables in her bag. It is now 9:30 am the NEXT DAY and they still can't find my friend's bag nor did they call me... I called them AGAIN to get no new information.

Flying from San Antonio to Atlanta... then Atlanta to Greenville... Flight delayed for mechanical issues and we would miss our connecting flight. They would not put us up in a hotel in San Antonio because "they just couldn't". They would put us up in Atlanta but could not fly us home the next day. It would have to be the day after. My daughter flying in the next day so not an option. Rerouted us to Chicago then to Charlotte. Asked if they would pay for rental car... "They just don't do that." Had to pay 140 to Uber home from Charlotte and got home at 5:30 am.

I flew back home from a cruise from Houston Texas, Southwest lost a piece of my luggage and have yet to find it, We was told that they don't scan their luggage. Why would you not scan the customer’s luggage. That's why they have to reimburse so many customers because they fail to invest in a tracking system for the customer luggage. Last year same vacation they broke the handle off another piece of my luggage which was brand new at that time. With them losing my luggage, then they refuse to review the camera to see if someone took it then let me know. They don’t give a damn about their customers. I will never fly their airlines again, when you fly an airlines that don’t have assign seating should have told me a lot then.

With all problems this airline has had, I tried to get a cash refund for my tickets I'd already purchased. Even though the flight isn't for 5 months yet, SW refused my request. I know it's a no refund ticket but since the airline has so many problems you'd think good customer relations would have a change in policy on this. I mean one engine explodes and breaks window killing one. Then a short period later another window cracks. Almost too scared to fly this airline. Anyway, this will be my last tickets I ever purchase from Southwest. Way to go Southwest, customer relations seem to mean nothing to you.

I received a voucher for $300 from Southwest Airlines because they ruined a piece of luggage that was given to me by my parents who have since passed away. I had them extend it due to illness which they did and have to complete my travel by July 3rd. I now find out that I have to have major cancer surgery on May 14th. I cannot use the voucher. I also do not feel safe flying on their planes since the incident in Philadelphia where a women was killed due to a faulty engine. All their planes are now being looked at due to this. I asked them to void the voucher and mail me a check as I cannot fly. I explained this to two different departments and they couldn't have cared less. Their customer service department needs training in compassion. When my friends found out about this they now refuse to fly Southwest. How can they be so heartless.

I got in early to Houston and could have caught an earlier connection to my destination. The customer service rep stood under a sign advertising how easy it is to do that, while telling me it would cost $380. My flight was originally booked using a voucher we got from Southworst to apologize for poor customer service on a flight earlier this year. The agent, the supervisor and the 800 number rep all explained why they did not have the ability to deliver effective customer service. Thanks Southworst, I won't miss flying your airline. Guess they think good customer service means just not killing another passenger.

My wife is in California at our son's beside in an Intensive care unit where he is dying. My wife has to delay her departure back to San Antonio as our son is being taken off life support. Southwest Airlines charged us a rescheduling fee even though our circumstance was explained to them. THIS COMPANY HAS NO COMPASSION WHATSOEVER.

Mandy at Gate B25 Chicago Midway Airport refused to contact airport authority when a door alarm was going off very loudly. Other waiting passengers also asked but she simply said she couldn’t do anything with a smile. I had to ask her to pick up the phone and call the airport authority. She then waited in two other passengers before coming back to me. I waited for her information to report it to the airline and airport. How rude. It also didn’t help that our plane was 2 hours delayed. Refused to help until 5th request.

I gate checked my brand new stroller (bought for this trip). It was given back to me with metal scraped off the sides and gashes in the plastic parts such as the tray and footrest. It’s now inoperable as the plastic is jagged and the metal has sharp edges. I made an incident report, sent many photos and a copy of my receipt for the stroller (at their request) just to get a message back stating they are not liable for anything they damage, but they hope I’ll have happy memories from my next flight! The things I had not reported but also annoyed me is their baggage check staff is rude, flight attendants were not helpful and their snacks are AWFUL! They are not even the tiniest bit family friendly. I will never fly this airline again.

We booked our flight 2 weeks ago, on the return flight we were cancelled 4 times, instead of putting us on next available flight we were left to rebook, only to keep rescheduling, we were treated as if we were causing a problem, while trying to get home to work next day. Many flights were still going out, the gentleman who got our connecting flight, because we would not be able to connect on the original one, was extremely rude, acting as if he had done me and my handicapped husband a favor, by letting us get a connecting flight, that was to get us home the next morning. Many people that had booked flights long after we had, got right on flights! Why when a flight is cancelled, is the option not given for the next available flight?

First time travel with Southwest. Would have been ok, no complaints except for the early Orlando 3:00 a.m. into airport to check in bags, security. Yes we were early but good thing we arrived early. 2 people were waiting inside to check baggage. There were a lot of kiosks for getting your boarding pass, baggage labels, nothing turned and no Southwest employee presence. That didn't happen until 4:10 a.m. Around 3:30 a.m. only 1 machine was working so we along with others logged in and tagged our bags.

Normally Southwest is just great all around. Good service, value, and just a great experience. However, they do have a major flaw. They can change your original booking and not even notify you. This can leave you in the dark and not have time to make other accommodations. Case in point: I bought a ticket in January for a trip to Orlando in May for my family of 6. I chose this particular flight because it was nonstop and only 2 hours. My 7 year old son is autistic and can only sit for 3 hours max without having a meltdown and/or self harming. Plus my elderly mother in law is physically impaired and can’t sit for long periods without being in pain. I chose the earliest morning flight because my daughter had a mandatory practice on Wednesday night, but we needed to be at an event (that costs us over $1000 to attend) by about 10-11 AM on Thursday. The ticket I bought was perfect!

I would give southwest 0 stars if possible. Their customer service is god awful. I don't know what happened to this company and their service. Just spent over 1 hour on the phone with them to get an "I'm sorry". Southwest caused me to sit in an airport for an entire day due to their mechanical issues with the aircraft that caused me to miss my connection. Not only will they NOT reimbursed my travel nightmare, but none of the expenses that I accrued during my 9 hours sitting at the airport and sleeping on THE GROUND. Disgusting service, disgusting airline. I will take my business elsewhere. Delta or JetBlue would never treat their customers this way.

After a delayed flight at Delta Airlines, they were so kind and offered to refund our tickets (even though purchased from a 3rd party) then they searched for another sooner flight and found one on Southwest. Once we went to Southwest everything went wrong, our flight was approaching a two hour delay, the cabin crew said they were sure we could receive a refund but we never expected what happened next! They said we could not receive a refund only a credit voucher? This upset me because we only purchased the tickets an hour prior, so they were not out anything? Anyways I’m they did give us the refund but not before the mgr completely abused my mom and myself verbally and emotionally. It was the worst experience I’ve had, if you would like to please see rest of this story check out my Twitter at Tracie ** Twitter 023.

Outbound departed 1/2 hour late, no food or beverage service due to "possible turbulence". Not one bump, still no drinks or snacks. Return flight, 30 min delay, no reason. I used on fly Southwest exclusively. Might as well fly the REAL discount airlines, and at least save some $$$ for the frustration.

Have been speaking with Southwest for over 2 weeks regarding Rapid Rewards that were cancelled on my account. I have been basically accused of not being truthful and this I do not appreciate. I called Southwest Airlines and spoke to an agent in November. I am uncertain the name of the agent I spoke with and thought I was speaking to a reservation agent. The call was to inquire if the trip I was going to book with points would count as activity toward my rewards. I was told yes. I wanted to make certain of this as I could have easily paid for my ticket and I did not want to risk losing the points I had acquired. I was told it would show as activity for that year so I booked the flight. Now Southwest is telling me it did not count and therefore my points, over 35,000 have been taken away. It took me several misdirected phone calls to reach a supervisor.

I arrive to the boarding gate, which could not be farther from the security gate, with minutes to spare yet I am rescheduled to a later flight. So I wait an hour just to find out I am being rescheduled again for another 4 hours since the pilot appeared to arrive late and I would likely miss the connecting flight.

A garment bag was damaged while checked with Southwest Airlines. I discovered the damage on board a cruise ship the next day. The damage was not visible until attempting to hang the bag. Southwest said because it was reported outside of the 4 hours all they would offer is a $50 voucher towards a future flight. This is less than 25% of the replacement price. People should be aware of this policy. It would also seem people should practice swimming so they can get back to the cruise ship after reporting the claim.

They tried to make a bad experience right and have completely dropped the ball. Never refunded me the money promised and gave me a voucher that didn't work. They keep saying they have to reissue it and never give an explanation as to why it won't work in the first place. Every reissue I have to wait 7-10 business days. Call back and same situation. It's been over a month now and after hours on the phone I have zero resolution.

I decided to try Southwest after 10 years. My flight to San Another got canceled due to fog. They had no more flights for that day then nothing until the evening the following day. Went to customer service at the airport. They said the money was being refunded. This was back in Jan 9th. Almost two months later my sister called me (I borrowed her card to keep it a surprise for my husband... For our 15th wedding anniversary). She said she got late fees and interest from her credit card because the money was never refunded.

Thank you for treating me like family. Last minute changes happen. I was treated with such warm humility, I was blown away by the compassion and understanding on a very busy Sunday morning. Just wanted to say thank you from a very happy and homebound traveler. Thank you Matt & SWA.

Opened a baggage claim incident for missing bag. Badly upset with the responsibility, baggage left airport without even a scan. No one know where the baggage is (Per southwest rep), almost after 48 hours got a call from Sac County airport county stating that baggage was found in SMF Airport bus. ***VERY VERY IRRESPONSIBLE***. Incident was immediately closed without proper explanation: **. Need explanation on your security of my baggage. I also want to mention that I am missing my Macbook charger. Please address this issue ASAP.

I had a flight with Southwest Airlines from Chicago to Orlando. The flight was canceled last moment by Southwest. It was December 29th, 2017. Being peak season and no other available flight, me and my family were left stranded. I was somehow able to reach Orlando by taking another airlines and flew back from Orlando to Chicago with Southwest. I requested for refund of the amount for the canceled flight from Chicago to Orlando. After 5 calls and 2 months Southwest only provided me a partial refund and fails to give me an explanation for the partial refund.

Midway through flight 4327 from Denver, CO, to Oakland, CA, on Saturday, January 27, 2018, the pilot announced that smoke had been detected on the aircraft and that he would be doing an emergency landing in Reno, Nevada. I would like to commend the pilot and his crew for a safe, quick descent and rapid response to an emergency situation. I would also like to commend the flight attendants at the Reno airport who had to respond to 200 people without transportation to the final destination.

The cancellation and rescheduling process at Southwest Airlines is easy and well worth the extra few dollars. Easy, stress free flying from beginning to end. Takes the worry out of scheduling. Can cancel and reschedule the flight 10 minutes before the flight with no penalty. Affords and convenient.

I have flown Southwest Airlines a number of times and was always satisfied... Until now. I went to book a flight that 5 other friends had just booked at a certain price. I went on the website and was going to book at the same price, but decided that since I had such good experiences I would sign up as a loyalty customer (a Southwest account) first. After over 1.5 hrs of trying to connect a credit card to the account (and receiving the "spinning wheel of death" for all that time while it tried to accept my credit card, with a very healthy credit limit), I cancelled out and decided to just book the flight. The price went up significantly. I called the 800 number and spoke with both a representative and her supervisor. I got their "it's policy" standard party line and absolutely NO HELP at all.

Southwest cancelled my flight today 75 minutes prior to departure time of 8:20am due to a connecting flight issue. I was already at airport. It was not delayed. It was altogether cancelled. Immediately I contacted a csr at Southwest and they offered to put me on another flight 5 hrs later and land in Detroit at 2:55pm. Because I had to tend to business about an hour outside of Detroit at 2pm this would not work. When I complained to corporate office Anna ** she advised that I was immediately put on the next flight out at 10:15ish but this was never conveyed to me. They only offered the much later flight described above. Not sure why an airlines would mislead one of their passengers like this. Southwest needs to step up their game as they failed on many different levels and when this kind of inconvenience happens then the customers should be compensated accordingly.

They work hard to take care of each passenger to make them feel special, especially handicap customers allowing them extra time to board and get settled.

I had 15,000 points. Enough for a couple free trips. Apparently they expire in 24 months which I had no knowledge of since United doesn't do that. After finding out my last trip was 2 days after the expiration I asked for an exception to save my points, had I known I would have taken the trip 2 days earlier in order to keep my points. They said no in a very rude manner - I asked to speak to a supervisor I was refused and advised, "It's our policy."

01/09/2018 we had an ice storm in Baltimore. Our shuttle, super shuttle, arrived at the airport late. Our flight was at 9:10 they were at BWI 8:10. Southwest agent, **, would not let us board because we were minutes late. It's understandable that Southwest policy is if you're not checked in prior to 60 minutes you don't board the aircraft. But we were only minutes late and all our pleading and begging didn't get us on board. The problem was this lady's attitude. She was enjoying the fact we missed our flight to Jamaica. She gloated over our misfortune. Stating she had to be at work at 4:30 and left in plenty of time to get there on time. Told her it wasn't our fault but the shuttles fault. She just smudged at our misfortune. When she couldn't find another flight for us that day or the next she just seemed to rejoice again at our misfortune. She found a flight several days later. And with a smirk on her face she said, "If you're late again you won't fly again."

Our flight from BDL to Baltimore was delayed because the baggage was not loaded on to the airplane in a timely manner. I watched this occur from my window seat as we were waiting to take off. You had one person doing the job of 2 to 3. We ended up being over an hour late because of the bags. Then the pilot announced that "ground" had informed him that all connecting flights were being held so that passengers like us could make their next flights. Not true. Eight other passengers missed their connecting flights. We then had to beg for hotel compensation because you claimed the delay was due to air traffic control. Not true. I do not like to be lied to. Next problem. I purchased early check in on my return flight back to BDL. We received seat assignment A60 and B1. Once the plane is 1/4 full you should stop taking people's money for preferential line positions. This was a real ripoff.

I have no idea how I held it together, but this nonsense of airline employees thinking they can terrorize us is nonsense and Congress needs to stop it. My flight began In Harlingen. By chance my flight was all the way through to NY with a stop in Houston and Nashville. After boarding the plane computer problems delayed to take off for an hour. The flight attendants and pilots did a great job keeping us informed. In Houston because it meant programming the computer by hand again they did an aircraft change. Fine by me - safety first.

I have been a frequent flyer for years. I hardly review any business regardless of how bad service was. That being said, it takes a lot to anger me. I purchased a ticket named Business Select, which was supposedly a high end flight ticket. I was told the advantage of this type of pass was that we would be preboarded. My wife and I waited in the preboard line and as we proceeded to board the plane, the agent stated that I was not a preboarder. I told him that I was Business Select and he said "You need to go to the ends of the line." So, to save some time, I decided to After show my Military ID. Surprisingly enough, I was told it didn’t matter about my Military Service and that I needed to go to the very end of the line to be boarded.

On this last trip, all went well, but on the way home, at the home airport, the plane just fell on the runway with a big bang! My back is still sore.

A flight attendant walked down the aisle, ascertaining drink preferences. He addressed EVERY WOMAN by the diminutive term "Honey". When I objected, he told me that I was the only one to do so. I complained to Southwest, who told me that their flight attendants were trained to be 'fun loving'. Southwest apologized for upsetting me and asked for my return business but made no mention of instructing male flight attendants to refrain from calling women passengers "Honey". Until Southwest understands the nature of sexist and offensive terminology, and that it is more than just 'upsetting' one passenger, I refuse to fly this airline. I would rather pay more for a ticket and patronize an airline that no longer has its 1970's Flight Attendants in Hot Pants mentality.

The flight was great. No turbulence, The staff was very friendly as usual and the check-in and boarding process is so efficient. I just wish other airlines would figure out how simple this is. Free checked bags is also great!

I was having a hard time when trying to get to the bathroom since I'm alone. They wouldn't keep my suitcase making it hard, but a passenger watch my suitcase while I went. Felt sick from holding my bathroom break.

Boarding flight 771 from Chicago to Orlando on Tuesday, October 31st was very disorganized and in fact understaffed. I bought two boarding upgrades for $80. 1/2 hour before boarding was to begin, I realized that there were over 80 pre-boards. I asked for my money back before boarding began and was told "how do I know how many pre-boards there are." Look I said... frankly, he was rather rude. Later on the flight I heard there were 77 special pre-boards plus the average normal pre-boards. This is just the airlines being greedy at my expense. The flight was over 1/2 full before they got to the business select customers. I will definitely look for a different airline the next time I need to fly somewhere.

Travel on Southwest is quick & easy... no drama! Their employees are friendly & committed to making a flight enjoyable. I would recommend Southwest to anyone flying nationally.

I have had the runaround for a week when I contacted Southwest Airlines Rapid Rewards, their customer relations department, and more rewards departments. All I wanted to do was utilize my points toward a car rental for my vacation and the hold times are 20 minutes at a time for every call. Misinformation from every representative I have spoke to from the beginning. A representative guided me through a certificate purchase in lieu of points for the car rental, never mentioned the 72 hour hold time in the warehouse before shipping out certificates and a week later they are still pending in the system. After numerous phone calls the representatives all said nothing can be done or try to pass me off to another department.

We spent a good deal of time trying to decide the best layover options and arrival times to Las Vegas. Our agent also spent time helping us decide based on our preferences. Very knowledgeable.

I flew on flight 5457 from Orlando to Hartford on October 29, 2017. The flight was initially delayed almost three hours for mechanical issues and then was diverted to Baltimore due to weather. Once we were diverted it took approximately 1 hour to get to Baltimore which was at 1:52 am. We were all shuffled to a gate and were told to wait a few minutes until things were straightened out. We received a couple of announcements with the same message... our supervisor is working on it. I was #23 in line and had paid for early bird check-in. I was in the A group on my diverted flight. We got to the counter... no announcements had been made at all as to what was happening. We were handed boarding passes to go to another gate and my boarding pass boarding group B # 50. Not a word was said as to why the boarding group was so different and we were not allowed to ask any questions.

I like Southwest ticket prices and the fact they do not charge extra for baggage! I had 1 issue, I am handicapped and order a wheelchair to help me get around. I flew from Omaha to Phoenix in February and they picked me up after getting off the plane, we started through the terminal and they had to park me and take care of another customer quick. I sat there approximately 15 minutes before someone came to help again, we went a little ways and the same thing happened! By the time someone came to help again the luggage carousel was empty and my suitcase moved away! We finally tracked it down but I was unhappy.

I fly Southwest because: 2 bags free; low prices if booked far enough in advance & flexible on time/date of travel; direct flights where I want to go. The seating by section at the gate works well too.

In my opinion, Southwest sets the standard for value and customer service. No other airline to my knowledge provides free checked baggage, drinks, and snacks. Their flight attendants for the most part are friendly and make the passengers feel valued.

I purchased 6 airline tickets which included two small grandchildren ages 2 and 4. I also purchased the Early Bird for all 6. Everything was fine except the last leg of the trip in which the gate agent was rude to my daughter about loading out of place that she was 31 and her two year old was 32 and he needed to wait! He said she was out of turn and should have waited! Waited for what!!! The man was extremely rude and we will not fly on this airline again.

I have usually flown SWA, but my loyalty has been shaken by a recent experience. In May 2017, I used a voucher that expired on Nov 5, 2017 and a gift card to purchase a flight. The gift card was the same as cash and, when I had to cancel the reservation, I should have had the gift card funds available until May, 2018. However, when I went to book a trip for later in November, I was told that the gift card funds had been wiped out as of Nov 5 with the voucher that expired on that date.

On Saturday evening 9/23/17, I received a notification stating my disable father flight was cancelled for Sat., which I clearly called and cancelled and verified that we all had tickets for Sun. morning. I was informed that we were all booked for Sunday. I called SWA, at first I was told I had to wait until Mon, but luckily they were able to help me.

I have always found Southwest a great airline to fly with. They have high safety records, great prices and friendly staff. Several years while flying with my mother who was in a wheelchair, one of the pilots helped wheel my mother from the gate to the baggage claim area.

I purchased a round trip ticket on September 25, '17 and used partial rewards points and had to purchase more because I didn't have enough for the flight. Early October (10th) the flight went on sale. I contacted Southwest Airline to change my flight to a later one on the same day which was actually less money than the original one. I was told "sorry" you used "rewards points" to purchase your ticket you have to either buy more points 11,000 or pay the $189 cost of that leg of the flight. I wasn't looking for cash back; just a simple change of flights. A lousy one hour difference! Which would have gotten me to my destination at the same time. Are you kidding me! I was a loyal customer of Southwest Airlines for years and I never expected that kind of response from them. Travel any other carrier but not SOUTHWEST AIRLINES.

I was flying alone, and it was a last minute decision. Due to phone issues I was unable to check-in early but was given the opportunity to upgrade to earlier boarding. The flight crew were all very positive and helpful to all passengers. One of the advantages of this airline is that you don't have to pay for your carry-on luggage!

I never pay baggage fees, flights go where I go, and often. I choose the bargain airfare each time. I've gotten used to buying food before I get on the plane so the small snacks are okay with me. The flight attendants seem to have good senses of humor.

Southwest has cheap flights and they have great service. Flights are on time as well. It's important to get your boarding pass early if you care about where you sit, window, aisle, middle seat.

All ground and in flight personnel were very helpful and friendly. Only one issue was the weather problem. There was no one to say what the issue was. News media had a field day. Only minor delays.

Southwest trains their flight crews and ground personnel extremely well, has clean, well-maintained aircraft, and is very customer-oriented - the opposite of some airlines flying today.

Most times you fly, you need to take luggage. Southwest has the most generous luggage program - 2 free bags! Some people do not like the "pick your seat" way they do business but it doesn't bother me. As I enter the plane I can survey the crowd and avoid children or heavy - set people or whatever and choose who I get to sit by. When I reserve my seat in advance, I don't get that option. I think they are a good value and their flight attendants are the best!!!

Excellent flights on 10/3/17 flight 1089 and flight 751 to DC, return 10/7/17 flight 5451 and flight 2841 home to Las Vegas. Best flight attendance ever polite, courteous, customer friendly. Great snacks and drinks. Wonderful flights. My complaint is with the wheelchair and baggage personnel. They were not polite, not courteous and not customer friendly. Baggage personnel never asked my husband for his ID and only held his hand out for me to give him my ID. We could have been on the no fly list!

Find the peace of mind of not being charged to reschedule should plans change a A+. With other airlines there are fees for everything & getting worse. Does nothing for the friendly skies. I fly Southwest whenever possible.

Southwest is an awesome airline. I flew last year and due to a late international flight, I missed my SW connection. They cheerfully booked me on the next morning flight at no extra charge.

The flights I have traveled on were wonderful when it comes to taking off and landing. The flight attendant was very helpful and very nice. Great service.

It was easy to book a flight. Good price for a short flight to Seattle, WA from Ontario, CA. Nice attendants and left on time. No problems at all with seating or bag retrieval.

SW - for the most part has been a positive experience - with the exception of reserved seating. I have stress of having to sit on my iPhone and hope I get a good position in line. I would be willing to pay extra for reserved seating but it is not guaranteed. There was a woman behind me in line that paid extra and she had a worst position than me. I understand that the method they use allows for easy cancellations but maybe some seats should be set aside to be reserved.

I find the whole experience with Southwest easy and pleasant. I've never encountered personnel in less than a professional and pleasant mood (unlike experiences I've experienced with both American Airlines and United Airlines whose staff have become unpredictable mood wise). They don't seem to take themselves too seriously always smiling and in love their impromptu songs!

Easy to book flights, prices are good. Flight and ground staff are friendly and helpful. No baggage fees and the ability to check two bags are great advantages. Because I travel in and out from BWI, which is a hub airport, their flight schedule is great. The one negative is, as with all airlines, the seats are narrow and legroom is tight. Buy the early bird check in if you definitely want an aisle seat.

Best flights and direct flights and usually at times most people don't care to fly either early morning or evening flights and out of major airports, that's a problem.

Good cheap fares. No add on, no frills just a fair price to get you to the other side of the country. The seats are ok, the staff friendly and planes are maintained.

I have flown all of the USA, Mexico and Puerto Rico and I will not fly with any other airline if I am in control of the choice than Southwest Airlines. I have faced every situation from last minute flight changes, mechanical difficulties, weather related issues, and out of all of the airlines Southwest has the most professional, courteous, friendly and accommodating staff from reservationists to their pilots and hands down their pilots are extremely cautious of protecting their passengers. They are #1 in my book!

I've always used Southwest Airlines. They have very good pricing when you book early. 5 and 1/2 hours from Albany, NY nonstop to Las Vegas plus crackers and a cold drink. However I see this year they no longer have a nonstop flight from Albany to Las Vegas. And also the return flight nonstop is gone. Don't know why we always have full planes both ways in the past. That's 11 or 12 years we have gone out to Las Vegas 1 or 2 times a year.

To be honest I'm very fearful of flying. The only airline that I feel most comfortable with and that provides the best customer satisfaction and reliability has been Southwest since I've been flying. If I have any concerns or issues they're able to resolve it and I appreciate the fact that the baggage is included in my flight. If I have any concerns I'm able to speak to any of their service attendants whether it be the pilot whether it be the concierge or even the flight attendants. Everyone is very respectable and understanding and their policies support that with what their staff do for the customers. So thank you Southwest!

Delays are rare. They are quick to help find alternative flights in the event of delays. Flight attendants are kind & helpful; especially to those with special needs. Professional & safety-conscience.

We ran into thunderstorms so had to detour. After trying a second landing we flew to Nashville to refuel. Then back to Atlanta we were stuck in the airport overnight since we missed connecting flights. The only thing I was upset about was the lack of any guidance to a quieter area when people could actually sleep. It was past 11 pm by that time. The cleaning crew was quite noisy and when I walked around in the morning I found an area back in farther area that was more secluded and actually could have laid down to sleep. I would not have slept back there alone since I was traveling alone and an older woman.

Really a good buy if they fly where you want to go. Unfortunately, they do not fly into Melbourne FL & have very few direct flights to Orlando - none out of Boston.

This is the best I have ever flown. No charge on your bags, good easy going people. I have been on other airlines, but Southwest has their act together.

The SW experience is the most consistent in terms of customer service. Also, bags fly free. However, seats + legroom have shrunk, storage is shorter + smaller.

Southwest Airlines need faster way to get on and off plane. Also, faster tickets, no waiting, better seating and lounge on plane and kid and baby's.

I fly SWA whenever possible. They are courteous, rarely have I had a delay and no bag charges. They have remained financially solvent which gives me the confidence they have maintained their fleet of planes. I fly 6 to 8 times per year.

Scheduled flight without disruptions and accommodations were as expected. We departed and arrived safely on time. Was not overly busy to check in nor check baggage. Overall pleasant experience.

Having flown multiple airlines in near recent times, I go to Southwest first when all options are the same... except for the luggage fee and boarding. SW is dependable and friendly. Delta has served us well and treated us kindly when faced with an emergency health issue.

We had the airport system alarm go off and the airport had to be evacuated. By the time we got back in, the plane should have left. Not only did they wait for us, but they waited for the connecting flights that couldn't land because of the issue. I thought that was awesome. The pilot was able to make up all but about 15 minutes of the long delay we had. We got extra snacks too. :)

Had a wonderful uneventful flight. It's what I have come to expect from Southwest Airlines. The relaxed feeling in the cabin helps those who have fears of flying. The cabin crew was professional with a twist of humor. This help comfort me before the plane ever left the ground.

The personnel on the flight vary; some can be helpful more often than not they will stand and watch someone struggle with lifting something onto the overhead compartment and not help. The snacks are minimal. I cannot eat them as even the peanuts are not dairy free. Some alternatives would be appreciated for people with gluten free and dairy free requirements. Check in is generally smooth. My husband needs to board with assistance but not with a wheelchair This line up is often confusing. Southwest makes it easy to cancel and reschedule flights and maintain a running balance. I like their reward system. However, when you are traveling they often say that a flight will be delayed and then it leaves on time. Basically, you cannot count on the accuracy of their flight times.

The Southwest Airlines staff in airport was excellent! Had my wheelchair immediately available and staff stayed with until I boarded. The staff on the plane were very nice and helpful too. They just seemed tired, like not enough rest. Yet they maintained their professional courtesy. My issue is with the seating size and lack of room to sit comfortably. I am a small person just 5'1" and small framed. I was so cramped between the other two seats that I spilled my hot tea on the person next to me as I was reaching for it. That's ridiculous!! Way too cramped! I felt as though I was sitting in the laps of other two passengers! Paid too much for being that uncomfortable!!

The employees are very helpful and nice. And if you're really lucky you will have an attendant that has a sense of humor. They seem to encourage that.

SWA consistently has polite, often funny, often sensitive attentive staff. The cancellation policy is wonderful - especially when one is dealing with new grandbaby or family with health conditions needing to be addressed. Baggage policy is great! Had wine as a SWA birthday gift to passenger. Only complaint is related to boarding pass download when there are two travelers and not recognizing hyphenated last names.

Was a good experience and felt we were treated fairly and courteously by the crew. Both legs of the flight left and arrived on time without incident. Did not experience long waits or delays.

No fake bags charge (gas prices have been down for a long time), no charge for having to cancel, great service and friendly staff. Best airline ever!!!

It has been a while since my last airline flight but I used to fly Southwest all the time and always had an extremely pleasant experience, and the price of a round trip ticket of one way was a good price.

They did leave my GPS exposed in my suitcase and it got shattered and despite reporting it, it was never replaced or compensated for. But other stuff has made it safely.

I feel that it all starts before you even get points the plane, how you are treated by Southwest employees, how much assistance they give you no matter how busy it gets or if you are first class or in seat A6 or the color of your skin, my experience has been great with Southwest. Just wish the price of the ticket included 2 luggage bags free and 25 dollars for each extra ones and there was a little more assistance before I get on the plane.

I am handicapped and always feel cared for when I fly Southwest. Even offered an icepack when the flight attendant noticed I was uncomfortable. Never been made to feel like I was trouble.

I have been travelling on SW since I was 18 and I'm 63, rates have gone up too high and now I have to look at other airlines for affordability. Have not been able to see my children who live in Texas & CO due to the cost. Wish they had a senior citizen rate.

2 suitcases are free is a big factor when I booked a trip. No other airline does that, not even one suitcase which is $25 for the first one and is more for any additional. Airfare really is cheaper than most especially when you find one that is an internet special, but the downside is, it's very early in the morning or late at night. There is no assigned seats so if you happen to be one of last few groups that get on, you most likely get stuck in the middle seat, which I hate. That is the only complaint I would have with Southwest.

I hate the thought of flying, but needed to get to NY. With no time allotted, I was able to catch my next flight from Chicago to Syracuse. Luggage also made it. Staff was great, skies were mostly cooperative, and most importantly, the jets DID their part.

I like Southwest but it can be kind of tight quarters and depending on your boarding number the overhead bins can be full. A lot of the passengers bring what looks like full size luggage into the cabin.

SW is a fun airline to fly. They help handicapped get appropriate seats without a big hassle. Best, 2 pieces of luggage fly free. Their website is easy to use. It has a calendar that lets you choose the best prices for that month. They also have an app that will notify you when sales are available.

I've always enjoyed flying with Southwest due to their low rates, friendly staff, flexible scheduling, and more. Generally, the experience with Southwest is great. Their quirky way of adding fun into a mundane experience can brighten the worst of moods. Even when the plane is full and you are sharing your personal space, they've always made the situation bearable. I've noticed the rates have been less competitive in recent months or the same flight was available elsewhere without stops at a rate that is the same or less than even the wanna get away fares. As the owner of a small vacation rental business, rates are important to me and to my guests.

My two girls flew back and forth to their Dad's a lot when they were younger, so needless to say it was very important to us that we knew our girls were being well taken care of during their flights. The girls always had good things to say, and said the flight attendants made sure they had everything they needed (and probably then some).

I flew with Southwest several times while in the military. It seems Southwest caters more to military personnel traveling around from duty stations all over the world. I was well satisfied with their service. I haven't flown in several months but I was well pleased.

AC to FL. Delayed both ways but coming home it was terrible, we closed the airport and didn't get home until 4 am. 1st and last time for me. Very frustrating!

I really love flying Southwest Airlines. Their Prices and their Customer service is next to none. I use the wheelchair service and they give me excellent treatment every time. The wheelchair people always come quickly and they take me to the bathroom before and after I get off the plane. Why I even had one of the Pilots come and wheel me into the plane. The stewardess and men all always nice. They put my bags up for me and make sure my seatbelt is fastened securely. I have been traveling Southwest for years now and I have no complaints.

I do not have any complaints about Southwest Airlines. All of my experience has been good and I choose Southwest every time I need to fly. I recommend Southwest to everyone.

Great customer service. I missed my flights twice. They booked me on the next available flight and gave me priority boarding. No charges. Bags fly free. The peanuts are great.

Flying Southwest Airlines has worked out well for me and my entire family. The airfare has been competitive. The staff is great, friendly and helpful. Flight delays are minimal. Our experience with SW has been wonderful.

Blue collar airline that treats its passengers as if they are first-class with courtesy and respect. No frills means exactly that, but I would rather have a lighthearted crew of flight attendants who are pleasant and concerned about comfort. During our latest flight, the FA was honest and gave his humorous opinion about airlines and flying today, and he was joined by another FA who shared anecdotes about her recent debacle as a passenger. They were engaging and made the passengers feel comfortable and as if we were "insiders" in airline roulette.

Except for the boarding process, I find this airline to offer a very good value for the money. They cover a lot of the country and their schedules are very good.

Fantastic about giving you up to a year to use your flight $ without any penalty if you have to cancel!! It does not have to be for a reason. Wish they flew more places but will go with them when can. Also flight attendants seem competent and friendly. Good baggage policy.

Southwest is a good airline; better price and less hassles than others I've flown with. I like that the seats are not assigned and the earlier you check in the better your choice of seats.

Stewardess played guitar, smiled, sang and entertained all the way to West Palm Beach... A very enjoyable airplane ride... Wife and I truly enjoyed the trip and miss the stewardess!!

Great everything - have never been disappointed and they are funny! Prices are reasonable and they have good sales. If there is a cancellation or delay, they will let you take any other flight you want.

Inca's terrified of flying. But everyone on the plane was so at ease. So I just dug into the armrests prayed and heard those engines roaring and I thought I'm going to Die today. But it was so cool and the stewardesses sang and did pantomimes. It was wonderful. I hear they've had No disasters So that is a Good reason to fly with SOUTHWEST AIRLINES.

Always have a great experience. Flight attendants are nice and helpful. Flights are usually on time. Had a situation once with a family emergency and Southwest was very accommodating.

I have flown Southwest for fifteen years and feel the quality of service, the value of the ticket and overall experience is the best! I actually avoid other airlines just to experience the Southwest wow factor!

What an outstanding company. It was the most personalized service experience I've ever had. The flight attendants were so friendly and helpful! We were on schedule even though we left late due to storms in the area. It was a great experience and recommend anyone to fly with them. Even the price was good!

A very good airline with a high safety standard. I have never had a bad experience. I have had delays, but who hasn't. The staff is very helpful and aware of your needs. I have seen some tough situations handled very professionally with happy endings.

I love Southwest. I can bank points or $ if unable to use my flight! A lot of other airlines don't do this! I've flown Southwest for many years & give it high marks!

I am a Southwest rewards customer and used my Southwest credit card to buy a round trip flight for my friend. My friend had to cancel a week before coming so I had to cancel the flight. Little did I know the customer service department does not understand what customer service means! I've been with southwest for over three years and this is the first time I felt belittled and cheated. They won't give me a refund, no credit and did not offer any resolution. Very disappointed in a company I had high regard for. Just lost a customer. Thanks for nothing.

They do not charge for luggage. They do not charge me if I have to reschedule or cancel a flight. They are courteous before, during, and after the flight. I feel they value my use of their flights. Love their sense of humor, they make flying fun. They have lots of low charge flights available to choose from.

Southwest Airlines: friendly crew members; special extra for the elderly. Always gets me where I want to go. Southwest goes to most of the places that I go. Never had a really bad time dealing with them.

I like that the attendants now show a sense of humor when making announcements. Obviously, a lot of people are buying up to get first in line to get on the plane because the last several times I have checked in right at the time available, I am still about 50+ back. That is the one thing I don't like much - not getting a seat assignment before boarding and I have heard more than one person express concern that there may not be enough overhead room for carry on bags.

I always fly with Southwest because their fares are usually lower than the others. Because I am disabled and cannot walk great distances or stand in lines for more than 10 minutes, they show concern by getting me a wheelchair and not only do they take me to my plane, they inquire as to whether I need to stop on the way for restroom break or to get something to eat. I like their flight schedules because they give you options with cost and time of day and date you are flying.

Staff was courteous, respectful and took people's needs into consideration. Baggage claim and information desk clerks were also there to assist. Thank you.

Great experience throughout the complete flight. Customer service was outstanding and fight attendants are very friendly. Aircrafts are clean and neat too. But could use a little more seat room.

Southwest Airlines is a good airline. No luggage charge, good customer service, seemingly good cancellation policy and safe airline. Personnel very helpful and the online service is good but could be better. More discounts would be nice.

I feel SW has a better safety record and is more customer oriented. I like the two carry-on policy, I like the no assigned seats, and the leg room was completely satisfactory.

Southwest gets my business only because it has a nonstop, reasonably priced flight between my most common destinations. Time saved by not stopping is invaluable. Since the airlines began using 'hubs' travel by air has become increasingly difficult for average consumers. Privatization and deregulation did not provide a long term consumers-friendly travel industry. Profiteering ahead of all else, as is the American way, is the modus operandi of all U.S. carriers. Customer service does enter into the equation.

The website is super easy to use to book flights. Southwest consistently provides great service on board plane. Boarding is organized and efficient. Luggage policy is greatly appreciated.

I love flying with Southwest. The customer service is excellent. You can fly with 2 bags free, no unexpected last minute cost. My experience with them has always been good.

The flight experience with Southwest Airlines was good. My husband was scheduled to fly out a few days after me with my daughter. He was not able to go due to a coworker injury. I did not want my daughter to fly alone and she would be stranded in Las Vegas because they were going to rent a car to travel the rest of the distance. I had to pay for another ticket for my sister. Would like to have been able to transfer. My husband rarely flies and will probably never use the ticket we canceled.

This is the airline I prefer to fly. Have never had a bad experience with them & the "no fee baggage" helps, but would still rate them high without that. Flying with them in the fall, chose Southwest over one of the "low budget" airlines.

From check-in to baggage claim, I have been extremely satisfied with my experiences with Southwest Airlines. It probably helps to have a good attitude when dealing with setbacks, such as weather cancellations. Plus no nickel-and-diming like the other airlines over checked bags, drinks, seat selection, etc.

Best airlines flew them all. I like Southwest, they are courteous, they will help you answer questions. They are not snobbish like a few other airlines. They treat you with respect.

When we forced to evacuate, the agent changed our tickets for free. It was a madhouse at the airport and everyone was calm and helpful. Extra agents were helping, even other passengers were helping with luggage.

Southwest Airlines is a solid airline. Rates vary wildly, so keep shopping. Love cancellation and rescheduling policy. Checked baggage fee structure encourages people to stop nonsense of huge carry-ons.

Being on time, on making up time on a flight that was delayed. The stews work very hard to serve everyone and some are real comedians. Like the easy going style they show, not stuffy at all.

I always fly Southwest. They have an excellent track record and two bags fly free which is at least a $100 savings. Southwest has improved their timeliness. Southwest is best in my opinion.

I like very much the free bags. I do not care for boarding System, the last three flights my wife and I could not sit together. Extra fee for boarding defeats free bags perk.

Southwest is the best airline ever! It's nice to know you have two bags fly free plus you can still include a carry on one, plus another item like a purse, backpack, pet carrier for free. I've always had to fly with two extra on board plus my two free bags, but when I flew in Jet Blue it cost me quite a bit extra! Plus it's easy to exchange your ticket with SW! If your plans change, you can switch out for another flight for a different day! I did that once with Jet Blue and it cost me so much extra, I will never fly another airline unless I have no choice!

Great customer service and options. Could improve on longer direct flights. Cancellation, change policy ok, at least not penalized with fee. Would also like to see red eyes as appropriate. Good to see international destinations, need more.

I recently flew on this airline for the first time and I was very happy with the experience. The seating was very comfortable and seemed to have more leg room than I have experienced before. The flight attendants were fun and invitingly. Snacks and drinks were free and they liberally gave them. They also allow 2 bags checked without cost. A positive experience!

To honest they are best I have ever flown with, customer service over the top. I am disabled flyer, really go out of their way to make sure I'm ok. I have to make sure I do my homework before.

I have flown SW twice. First experience was favorable. I did not know their seating policy. My fault, I had not read seating policy. I was impressed with how orderly and efficient it was. My next flight from DEN to RSW was not positive. Rec'd notice of cancellation as I arrived at the airport, 2 hrs before flight time, as recommended. (Felt like I was duped, had I known of cancellation earlier I simply would have waited till following day). Next, customer service... one must use 'full service' to reassign flights after cancellation, unknown to me... after I had waited in line with other cancellation victims, at normal check-in area. I am told that I must go across the hall to full service. Next, at full service, a fellow who had little experience, as evidenced by associate needing to come to his aid, frequently.

I like the boarding and seating system better than having assigned seats because it makes me feel like I have a choice in picking my seat once I am on board. The flight attendants are always friendly and professional. Southwest planes seem cleaner than competing airlines.

Southwest Airlines is a great airline who prioritized its customers with care and safe departures and arrivals to all destinations. Southwest employees are respectful and deliver high customer sat.

I fly cross country two or three times a year, 99% of the time we leave on time. I have never been bumped, the crew is courteous, up too two bags checked free plus your carry on. Price wise it always been fair, buy your tickets well in advance.

I am 75, which means I sometimes need extra help. Southwest readily and efficiently offers help. Flight attendants are courteous and friendly, always ready to add a tidbit of humor to necessary instructions. The cabins are always clean and neat.

Seating method is fair and so far planes are on time. Never had a problem yet. They even serve a snack and drinks. And I do believe they don't charge for the first checked bag. Maybe even two (?). But we only use carry on.

I like the fact you are able to get your luggage free for at least 2 bags, the way they have the turnaround so that you don't have to wait for everyone, the way you can apply 24 hours early to get your seating or pay more if you want the upgrade. Usually the stewards are very friendly and funny. They also feed you and are often available to you if you want anything else. Generally they are on time.

All in all everything that is advertised is true. Once you're in their venue it's exactly what they advertised, no more no less. It was good customer service.

I won't fly with any other airline due to my experiences with others and Southwest. Rates, attitudes, offers, taking care of passengers all have my 100% loyalty for Southwest through experience of flying with many airlines.

Usually, the Southwest ticket and gate agents are friendly. Last week, out of Houston, I thought the gate agent was short and rude, and certainly could have been more friendly. Perhaps she was having a bad day.

14 day accommodation period is a joke - Hurricane Irma cancelled my cruise and my Southwest flights. After scrambling to find room on another sailing, I then rebooked my flights only to discover I was booking beyond the accommodation period and that my $278 previous fare was now $435. I had booked the flights in Feb. 2017, but 2 attempts failed to convince Southwest that none of the circumstances were my fault. So, I told the SW agent that my only recourse was to go to social media and let people know - Southwest's "refund" policy is a joke. They know most people will have to rebook outside the accommodation period and will then have to spend more money. I will consider this the next time I book vacation flights.

I love the check in and boarding procedure. Not everyone pushing to get in first because SW gives you a group and a number in that group to board!! No assigned seats means you can sit where you want. Fantastic service.

Southwest is usually the best priced and their cancellation policy can't be beat. Staff is quite humorous during flight. Departure and arrival time good.

Most of my flying has been with Southwest. When I had to cancel a flight they helped me to schedule it for another day and time. The flight crew has always been very helpful with anything that I needed. I also noticed that they treated all passengers, no matter how old and the ones traveling with small children, were treated very respectful.

I always have had good experience with Southwest. I have a Southwest Visa card and have flown free by using the points. Seems like we were always on time leaving and arriving. Also, luggage is free. Really have no complaints.

Southwest Airline have served me well in the past. It gotten me to my destination in a timely manner. When I had to cancel my flight they give me a year to use my tickets. Sometimes they send me coupon to use on my flight. The stewardess are very nice. I get to bring two pieces of luggage on for free and the flights are reasonable.

Southwest has truly set the bar for other airlines - they are funny, genuine, real people. They are affordable, don't charge change fees or baggage fees & generally on time (or the pilots really try to make it up in-flight). They are innovative with kiosks for baggage check in, rewards & in-flight messages. Their planes are almost always really clean, lavs, seats & tray tables work. What else could you want for an above ground Greyhound?!?! And they have Dr Pepper. =)

I haven't been on a plane in years and the people were so supportive of me and how I was treated with the arrival and departure. I would recommend this airline to friends and family.

I never flew Southwest before but will again. Had to cancel a major trip to Hawaii from Florida and they held all my family's tickets for 1 year. Not every airline does this anymore. I just wish they would fly to more places.

I love Southwest! They offer excellent value, two free checked bags, several fare options, and my personal favourite, seats are not assigned. Your boarding number lets you get on and sit in any available seat! Crews are friendly and make flying easy for someone like me with a bit of anxiety.

They are very reliable. Whatever your needs, they have always been able to make things right for me. Whether it was needing a rebate, luggage or simply comfortable seating. I would always recommend Southwest Airlines.

I have really enjoyed flying with Southwest. I really have not had a bad experience with them. But I have not traveled since the rates went up. I feel the rates have become way too expensive.

I used to fly Southwest fairly regularly for short trips up and down the California coast. No complaints, ever. The crew and staff were always upbeat and positive, I was able to fly out of a smaller airport and avoid the circus at the international ones. I never had any flight delays or cancellation problems that always seem to trouble the major carriers. Additionally, my daughter used to fly as an unaccompanied minor and a flight attendant was with her at all times.

Never had any difficulty booking a reservation and had no cancellations. Traveled same two cities for a year and found service satisfactory, never excellent. Airlines and flying not a positive experience anymore.

The free bags almost always makes Southwest the better deal compared with other airlines. We also prefer the open seating as it works better for our family of four than does reserved seating and having to navigate through several flights in hopes of finding the seats we need together.

Southwest is extremely friendly and customer oriented. Their check-in is orderly. Flights arrive and depart on time unless an uncontrollable factor such as weather interferes.

I have flown with them for the past 17 years. They have a very friendly crew, sometimes can be funny also. I like not having to pay for all the extras the other airlines make you pay for.

We always fly Southwest because of the "free baggage" policy. The savings usually makes up for the price difference between them and say Frontier or Spirit.

Southwest is one of the "lower priced" airlines. One cannot expect "royal service" but as long as the flights are on time, I have no problems with narrow aisles and seats.

Southwest has always been our favorite airline to fly. They have seemed to have a good value. Only issue is that they have dropped a lot of their direct flights and local.

They offer great service. I am handicapped and they always have my wheelchair ready when I arrive. They make me feel appreciated. Great employees, they are respectful and pleasant.

The rep answered my questions with a smile, and went out of the way to find a satisfying ending. Attentive and was ready to listen. Pleasant. Fast courtesy overboard.

I have flown SOUTHWEST MANY TIMES - economy - seating is tight but had no problems whatsoever. But the cost could be cheaper for such tight seating. Flight was on time and luggage arrived at same time. Also, staff was excellent.

I have found that it is the least costly of the airlines that I have flown, and they allow at least two carry-ons per person. They are a no-frills airline, but some of the more expensive airlines don't give you much more.

My grandmother unexpectedly passed away, and my mother was visiting. She needed to change her flight for leaving and when I contacted Southwest to change it, it couldn't have been more simple. The lady I spoke with was so kind, she didn't ask for "proof" and gave my mom a credit for her return flight. I was so pleased. We have been flying Southwest every time we travel and will continue to do so. Thank you Southwest that was awesome. Also I didn't have to wait on hold for an hour to talk to someone!

Last year Orlando was hit with a hurricane and my flight to Vegas for a convention was canceled. The hurricane was not nearly as big as intended but whatever. Southwest gives us a credit for the flights since trying to catch another flight was a joke. We planned to use our flight credit to visit some friends in Atlanta. Trying to coordinate our trip with several professionals was difficult so we decided to meet up the Friday after Labor Day. Only I check the fine print and the credit said that we'd have to travel by the previous Wednesday or the credit would expire.

My last flight was only 45 mins. long but I almost went nuts. The seats were so crammed together that my fellow passenger's body crossed mine & he had obviously not showered recently. The a/c didn't work properly & being hot intensified my claustrophobia to the point I was looking at my diamond wedding ring wondering if I could cut open window. The only saving grace was it was a short flight.

The number one asset flying SW Air is the ability to cancel and rebook without other airline's ridiculous fees. It used to be better when they were available to use for anybody, but they are still the best in the air.

I am very satisfied with the service I have been given every time I decide to travel back to the island of Puerto Rico. When I want to return to Florida, I just make a call to the airline and buy the flying ticket.

I have used this airline quite a few times and I'm very happy with the service. Always on time and great prices. My family and I use this airline at least twice a year so thank you for great service.

Southwest is a good value for the money. They are generally on time and efficiently run. I have flown Southwest for many years and plan to do so for years to come.

Gets you there with little hassle and seats ok. Tries to be your friend, too. Great for business because of multiple flights at good times.

I didn't like the seat where you want arrangements. Also the steward spilled my cup of ice, acted as if it was my fault and then left it all over the floor. Some of it melted into my carry on on the floor. He made no attempt to clean it up. I will only fly this airline if I have to from now on.

I always fly Southwest now because I've had better experience with on time flights, good value, great connections, and good customer service. Also, there are no extra fees for bags. The only negative is the fee for priority seating.

The flight attendants should spend less time on the phones. More time with customers. Wouldn't hurt to be a bit more pleasant. I always get the feeling they are unhappy.

I have not traveled by air for a number of years but when I did Southwest was the best for price, convenience, on time schedule and accommodations. I liked the ease of getting to the departure and arrival terminals both going and coming.

When I travel I take Southwest Airlines, because they are personal, reliable and courteous. The plane is ALWAYS clean, and they go out of their way to assure the passenger feels safe and secure. The flights are ALWAYS on time. Baggage is handled as if was their own. I have flown transcontinental with them and have always felt refreshed after such an tiring trek.

The crew is always pleasant and I appreciate the policy that applies funds if I need to change flight dates which I have used already. Also I appreciate free carry-on baggage.