Southwest Airlines Reviews

I have flown on SW for many, many years and for the first time I needed to cancel a flight. I went on the website and cancelled it and a LARGE message across the top of my screen said "TRIP CANCELLED". I then went into my account to make sure the travel funds were available for a future trip and saw that they were. So imagine my surprise when on the evening of the day I was supposed to travel I got an email from SW stating that I did not cancel my trip and all travel funds were forfeited!!!

My grandson is currently flying from Sacramento to Tampa. He just turned 12 so I was told I could not pay for assistance for him but that he had to fly on a flight that did not deplane. This makes sense to me for the child's safety. My grandson ended up having 3 delays and had to change planes twice and he was confused about where to go and said he had no help from the crew. He sounded scared. So I called the airport police at LAX and they found him and were wonderful. The officer even called me to make sure he was safe.

It all started when I boarded the airplane. The flight attendants were just flat out rude! They didn’t go over the procedures until about 5min after takeoff... And we could not understand what she was saying. Then the pilot was either trying to scare or end our lives! I’ve never been so scared in my life! I just knew at any moment the plane was going down. Not to mention the landing was horrible - hit the ground super hard, shaking from side to side and swerving. That was my first and last time flying Southwest.

I know better than to choose Southwest, but somehow I did. The customer service was horrid. My 11 year old son was flying by himself. He checked no bags. The ticketing agent wouldn’t let me go with him over to the plane and help him make sure he knew where to go. She also wouldn’t let me use my KTN for him to go through TSA Pre, though when I travel with him on other airlines he gets to go through TSA Pre because I do. He’s too young and isn’t eligible for TSA Pre yet. The ticketing agent was rude and weirdly aggressive. I’m definitely never flying this joke of an airline again. If it were just me I’d have no issue, but to do this to an 11 year old is unconscionable. Especially when it was so busy and my son already was nervous and confused. I almost walked over to one of the better airlines and just purchased him a new plane ticket. You definitely get what you pay for with this sad excuse for an airline.

I had a flight from Jamaica to Chicago Midway with my wife and three small children. My two year old was not feeling well. Carrie, the flight attendant was very helpful and seemed genuinely happy to get me through a couple tough situations. The passenger next to me was blind. Carrie helped him get his customers paperwork squared away and had people at the gate waiting to get him to a connecting flight. She is a great person.

I didn't think that was possible to lose a luggage on a direct flight from San Antonio to Orlando. Family of 4 arrived in Orlando and found out luggage lost. Southwest customer service and luggage desk absolutely clueless and unhelpful. Most frustrating part, Southwest didn't have a clue where our luggage might be. Southwest tagged our luggage and when we asked them how come luggage was lost, Southwest admitted that they do not scan luggage. IF you don't scan it you don't know where the luggage is. This is obviously a serious security issue and absolutely unacceptable that our luggage is simply floating somewhere at an airport or an airplane unaccounted for. So much for security and safety.

It's been a very long time since I have experienced such a rude and uncaring employee as I did this past Saturday (June 22nd) at the Southwest counter in the Nashville International Airport location. My son and I arrived at the airport and had to visit the full service area because of a flight delay. We received a minimal greeting as we stepped up to the counter and the agent was extremely curt with her responses. She barely explained what options were available to get us back home and I had to suggest airports that were near the original destination.

I received a text message the morning of my flight from LAX to Denver stating it was canceled. Went to the airport and they placed me on a flight to Denver where the flight was delayed for 2 hours. After being in Denver for 6 hours, I walked on the plane and the blonde stewardess turned her head and didn't greet me coming on or getting off. I was not offered a snack or anything to drink...just poor customer service.

Today I had a flight to Burbank from Denver at 2:10PM. At 8:55AM I received a message from Southwest stating that my flight was canceled and to rebook. NO other options were provided me and ALL SW flights to ALL Southern California locations including San Diego were SOLD OUT. Evidently SW has NO AIRLINE RELATIONSHIPS and could not book me on another airline. Conclusion is I had to cancel my flight with the only alternative being DELTA at $ 1,950. I've flown SW for 35 years but once is all it takes. Cut up the credit card and stay away from Southwest Airlines. I am afraid to use miles now for pleasure not knowing if either leg will get canceled and me being stranded somewhere or not going at all. Horrific customer service!

Not happy with the delay in our returning flight. Southwest held up our late night flight waiting for three passengers to arrive from another flight which had been delayed. The significant added delay results in a later drive home, well past our intended travel plans. I assumed that if passengers were late, with their plane not arriving until after the scheduled take-off, they would be rescheduled, not hold the entire flight back. Punctuality is important. If I cannot depend on an airline to keep to a reasonable schedule, I will find a different airline. The plane was supposed to be in the air by now, and we are still waiting.

I was heading to SF from Orange County on Southwest Airlines. I got up early for the flight. As I lined up with other passengers to board the flight, we were suddenly told the flight was cancelled, without any explanation. We were left to scramble for another Southwest flight without any help from Southwest attendant. No compensation were given. I read from different leading newspapers, that Southwest has been cancelling flight without warning and doing last minutes. My gut feeling is that they are trying to increase profit by taking advantage of the customers. By cancelling flights last minutes, the passenger has no time to get a refund and is forced to give in and scramble to pack into their other flights which might not go to desired destination the customer had paid for. This way they would save fuel money. It is too bad the federal government don't have stronger law to protect the customer from airline taking advantage from customers.

All of a sudden, this is like traveling from Istanbul to Jakarta. No plane I take from Dallas Love leaves on schedule, and often not at all. Their schedules are clearly BS when made each day. Their employees fail the “old Southwest culture;” they’re rude, inefficient and don’t take care of their clients or their equipment. I am trying to move to another airlines permanently, costing them my own 40 round-trip flights per year. They won’t miss me, I know. A nasty freaking experience is what you can expect from this has-been airlines.

To all ** flyers who gave Southwest 1 star and up review rating, you guys are morons! Flight delayed 2 hrs to destination. And another 2 hrs delay on return. Open seats are ** catered to all the self centered **. My 9 years old was splitted up from my spouse and me. Guess what? 9 years does not seem to qualify family boarding! But it's against the law due to the fact it's a minor needs adult supervision! ** Southwest customer service offered to cancel my flight to refund my tickets. How do I fly back home? Solution that does not make sense!

Dallas Love is fine. The SW employees are absolutely terrible here. Flew in from Tulsa after our original connection had been cancelled so the desk attendant there gave us "extra time boarding" so my work companion and I could sit together. Boarded in Tulsa fine. Tried to board at Dallas Love with the same boarding pass note and was told I was absolutely not able to board with extra time and because of the tornadoes, flights were delayed so basically, too ** bad. No sorry for the confusion, no apologies for cancellations or delays. Just awful. All before our flight was delayed, yet again, for another "first officer" who couldn't fly because of FAA regulations. Sloppy, sloppy Southwest. I was ready to write a glowing review of your customer service out of Tulsa.

I'd expect this if they were truly still a low cost airline but they rescheduled both my outgoing and incoming flights and never notified me. Lost direct flights and gained 2 stop flights. Never again.

What's not to love about Southwest? They are on time and always have kind, genuinely helpful staff. I have never had a poor experience - likely due to the employees actually being the owners. No change fees, no baggage fees - no hidden fees that all the other airlines have!

I travel from San Juan to Florida and back, this free seating does not work for large groups of families traveling with children between the ages of 9-15 because young people can be seated away from their parents. It happened to me and because they were minors they did not take me out of the line of the emergency exit, and my 13 year old girl was far from me, I had to excuse that they would at least sit her near her brother. I do not recommend Southwest because the prices are not different from other airlines that if you have a reserved seat and with large groups of family accommodate us together. Otherwise good treatment and good cleaning. The entertainment good.

Always late, full of lame lies and b.s.excuses as to why. The last 6 months flying them for both personal and business has been horrible. Never again. Tonight got notice flight was 1 hour late, 30 minutes later notified on time with a gate change. Then just before boarding were told 'plane was too heavy', found a plane just landing, changed gates again.... Waited for it unload. Guess what? Leaving an hour late!! Good thing I have carry on luggage.

After arriving at Midway to make a connecting flight to BWI (Baltimore, MD) for a business trip, we had an embarrassing, RUDE gate agent that separated us because although we 1) booked the flights together and 2) checked in together, our “#’s were 8 apart. Really? We couldn’t board together? Rot in hell Attila. Delta will get our business.

I was on a flight from DC to KC on Tuesday, May 28th. Due to weather we got a text two hours before our flight saying it was cancelled. When we called to get a flight out the earliest one that could get us home would’ve landed us at midnight, when we got to our layover city no one knew anything about the weather in KC or what was going on. They eventually found out the KC airport was closed and offered to get us a flight out NEXT DAY AT 7 pm. They offered no hotel accommodations and my sister left for the Peace Corps for over two years the following morning, I not only lost out of my last night with her but then didn’t even get to say goodbye.

I had scheduled a round trip for 3 and the returning flight fare changed to a lower fare. I attempted to modify the flight given that it was the same flight number and same time in order to save $10 dollars. I was not able to modify using the app then I tried on my PC and I kept seeing an error. I called during my lunch hour, it was 40 minutes before anyone could give me an answer as to why the system was not letting me modify the returning flight.

Southwest discriminates due to age. I arrived to get my boarding pass last night for flight 1228, (May 24TH), Confirmation number: **. I was waiting in line and I was first. The ticket agent said, "NEXT" so I stepped up, she waved for these identical twins around 20 years old to be served next and accused me of cutting in line, she stated in a very loud voice, "Ma'am, you just cut in line. I was wanting to wait on them." I stated, "But I was first," she said "No you weren't" and another agent stepped in and said, "Come over here," which I did. Because her voice and tone was a fighting vibe, I said, "What is your name?" She kept turning from me so I could not read her name tag. She said loudly, "Ma'am you know you cut in line!" I said, "How do you spell your name?" I could not read it and she gave me a phony name.

I will say that it is not necessarily the company but how they handle employees that are rude and disrespectful to their customers. I will be making a call tomorrow to customer relations, making a formal complaint regarding the boarding attendant. Denver to Tucson flight 2220 May 22, 2019, gate C27. This person threatened to arrest me moments after she preboarded me due to a plane swap and a hour and half delay. She scanned my boarding pass and I proceeded through the Concorde with the others. Then I hear this employee's yelling "Hey Lady come back here!" I looked back and thought she was speaking to someone else and continued walking. She yells again, "You in the pink shirt." (My shirt was peach.) She then becomes angry and instructed me to obey her orders. I will say that did not go over well with me, especially in the disrespectful way she summoned.

My reservations have been changed numerous times before my flight... It then got cancelled less than 24 hours before my flight through text. I was busy throughout the day so I didn't read my text till late. I had to call in late at night to rebook my tickets. It then got cancelled again on my return flight back home less than 3 hours before my flight. It was an early flight so I had to call a family member in the middle of the night to tell them the updated plans, which they had taken off work to pick me up because the airport was 1.5 hours away. This is very INCONVENIENT!! Did the owners of Spirit airlines taken over Southwest????

Southwest cancelled our flight 5-12-2019, 10 minutes before boarding time @ 7:40 to leave @ 8:10 am. Tried jumping on another flight. They couldn't get us there till 9 pm. We had to change airports, change airlines (American) and paid $2,300 to get to Denver for a wedding at 2pm. We were still late, Southwest would only refund the tickets & send $100 vouchers (who wants to fly with Southwest if all you do is cancel flights????). Just to get from Love Field to DFW was a $50 Taxi ride. On top of paying $741 each person (3) each way. Southwest is seriously a JOKE of a company. Our primary airline is always Frontier when we travel to Denver (no available seats).

On April 27th I took flight #3121 from Phoenix, AZ to Buffalo, NY for my father-in-law's funeral. This flight had 143 passengers on board with 2 bathrooms, 1 front & 1 rear. Our attendant, Jody, closed the front bathroom 1 hour before landing. Pilot came out to use which was fine. It was then left closed and when I asked "Jody" when it would reopen, I was told, "It is staying closed until I say it isn't closed!" in a very stern and nasty manner. My seat mates and I were shocked at her response. My seat mate then told me that the attendants were having some kind of party in the front as there was a shrimp ring out and they seemed to be socializing. Really? Jody shut down 1 of 2 bathrooms for at least 20-25 minutes in the hour before landing! This attendant should be fired.

The flight attendants gave excellent service. However, the female flight attendant wore such heavy perfume that the entire front of the cabin reeked of it. I spent most of the flight holding my hand in front of my nose to try to block the smell. I am allergic to perfume and being in an enclosed space for a long period of time gave me a horrific headache. I saw that others in the front of the plane kept rubbing their noses as well. I am really surprised that Southwest allows their attendants to wear perfume, especially strong perfume.

WOW! Southwest canceled our flight after midnight the day of our flight at 6:30am! We got a hotel ($241.00), had to get another flight on Frontier for $591.00 (one way) because Southwest did not have another flight... and all they said was sorry! Never flying Southwest again! #southwestsucks Oh wait. They did reimburse us $128.98 X 2 for our flight!!!

I was on a Southwest Flight and another passenger was seat saving on a rather full flight. After being denied a seat I had to walk up and down the aisle to find a seat I could finally sit in. I complained to Southwest Customer Service and they told me that seat saving was a completely acceptable practice and that they don't enforce their open seat policy.

We flew Southwest from Dallas Love Field to Albuquerque, NM, all went well. Then at 3 am we receive a "flight Cancellation" notice via text. Sure Southwest will rebook your flight at no extra charge. BUT WHEN???? The next day, week, month or year? If you need to get back at the time you booked for, well that'll cost you "Extra"?!!! We will never Fly SW again. They don't really care. NO MORE SW!!!

I went to the website and noticed I had Rapid Rewards miles. As such, I needed to book a return flight from LAS. They prompted me that I needed 2,000 pts to purchase the ticket with point. I bought the points and immediately the pts to buy the ticket also increased. I have never been so upset at an airline in my life. Called customer service and there was no resolution for my issue, no refund for the pts. Zero ** were given by their agents. THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD WITH NO RESOLUTION. I will never fly with them again. I hope they can sleep well at night knowing they are doing a terrible job.

My husband and I tried to book a vacation thru the website and found we cannot use my Southwest gift card. I have a $250 gift card and the only way I can use it is to book my flight and hotel separately which will increase my cost. I just don't understand why the idea of issuing gift cards that are not valid to use for vacation packages. Used to really love flying with Southwest but may have to rethink my choices.

Good afternoon. I wanted to take a minute to say thank you and share with you why you have converted me from another airline for life. My wife’s Grandmother was in her last days and hours of her life, the last week of March this year. My wife and I had planned on traveling to see her, and had a ticket purchased already for my wife and one of my daughters, but we needed it changed and needed to get me and my other daughter a flight. For my work, I travel quite frequently from Nashville to Dallas among other places on another airline. Because of my status I like them to continue to build points with them. I called them first to book myself and my daughter a flight to Phoenix. They were of no assistance, would not budge on the price for an emergency, and would still charge me a large amount to move my points.

I made a reservation then I cancelled it for personal reasons. They said I have one year to book my flight again. When I wanted to book my flight 5 months later, they said ALL MY TRAVEL FUNDS expired. I am so mad right now, when I called and asked for explanations they said, "We are sorry. The agent gave you a wrong information." Great, thank you very much for stealing my vacation from me.

Over the past couple of months several of my nonstop flights have been cancelled or delayed. Reason seem to vary as to why but the biggest one is plane maintenance. Really frustrating when it is the night before or early the morning of the flights. Makes it quite difficult to connect to different flights to make scheduled appointment. Ready to switch my Southwest card and airline choice to another airline as my preferred choice.

I took a returning flight from SJO to FLL yesterday with my 68 yr old father who has Parkinson's. When I got off the plane there was no assistance. It was a complete disaster trying to get through baggage, declarations, and customs. I booked my flight to SJO with Spirit Air, who clearly at booking gives option for Wheelchair Assistance. Everything on the Spirit flight went smoothly. Not the case at all with Southwest. It couldn't have gone worse. When I contacted Southwest customer service, I was completely dismissed and was told it was the airport's problem. I was also told I should have not used the app and booked online so I could drop down a box some place and choose Wheelchair assistance. Doesn't sound so handicap friendly. Regardless I arrived at the airport 3 hours before my flight so I could get this handled and was left on my own with my father who can walk far with consistent tremors and dementia. Customer service could care less.

Southwest expired my rapid rewards points without notice after 25 years of my loyalty. My mother is in hospice and I was going to book a flight to see her for Mother's Day. After waiting on hold for one hour and 17 minutes I was told by a supervisor (Kelly) that there was nothing they would do to help me recover points that they expired. When I posted about this experience on the Southwest Facebook page someone named Alec responded and at first stated that they provide email notices to warn people to prevent this from happening. When I pointed out that I had received no such warning, he then reverted to stating that the obligation to track expiration was solely the responsibility of the account owner.

Southwest cancelled our flight due to plane issues, not weather as they first told us. They rebooked us on a different flight 2 days later. We had to foot the entire bill for 2 nights at a hotel and get transportation back to the hotel. Then on checking in to our new flight, 2 days later, we found that that flight had been cancelled again. They never even notified us. This left us entirely without a hotel again and no way to get home. I have work obligations that Southwest could care less about. I ended up spending an additional $1000 + to get a new flight, from a different airline, thank you JetBlue. I am completely dissatisfied with Southwest and I will be sure to let others know.

Our family had a direct flight on 4/27/19 at 4 pm. We chose a direct and early evening flight as we got back from our cruise that morning. As we got to the airport for departure, the attendant told us our flight was changed to an earlier flight (we were on cruise) and we had missed it. We NEVER were notified of this change because we would have told them that doesn’t work as we were on a cruise ship that early. They searched for other flights and there was none available, not even two hours away from where we live.

Sadly, Southwest practices are unethical and I won't be flying with this airline again. The day I booked, I specifically shopped for a nonstop flight on various airlines. I could have booked a connecting flight for much less. However, we are traveling to my daughter's wedding with many bags of decorations, wedding clothes, etc., and we also wanted to avoid rechecking bags at a connection for an international flight, so we chose to pay more for a nonstop.

I understand I am suppose to check in 1 hr before my international flight to Jamaica. For some reason I was very sick the morning of my flight. I got to the airport 50 mins before the flight and they would not allow to check my luggage. I had already checked in. But the supervisor said no. Interesting the flight was to departed at 10:40 but did not depart on time. I suppose I should be happy that they put me on a flight the following day. I will make every effort not to travel with this airline again.

Our family had flights booked since Oct. 2018 and on April 10 (28 days before leaving) our return flight got cancelled. When attempting to rebook they had no nonstop flights avail. and with a disabled child we cannot do connecting. I cancelled our return flight only and the customer service lady cancelled both flights!! I then had to call back to get my going out flight back and ended up spending $636.00 extra to book a returning flight with another airline. To make matters worse it took them 2 weeks to refund my flight and to this date I still have not received my early bird refund. I called SW to see if I could partially reimburse any of our extra expenses since this was not our fault and they could care less.

Southwest does not disclose the fees of $100 for unused travel vouchers that are expiring. I made a ticket with unused travel funds that were about to expire. I had to make a change of travel dates and was informed by the Southwest ticket representative that I could request an extension of six months. I was told explicitly that there is no fee for doing this. But when it came time to make the extension, they charge a fee of $100 for both the unused funds used and another $100 for the new ticket. What was once a credit of $360 of available unused funds became $160. I emailed Southwest three times and after weeks of delay, the representative was unwilling to stand by their commitment to transparency or to honor what they initially told me that there was no cost for extending the time to use travel funds.

Southwest canceled our SFO flight to Burbank due to mechanical problems 5 minutes before the boarding of the flight and didn't want to provide additional ways to get the people home. In fact, they finally said we will transport us by shuttle to Oakland and give us a 200 dollar voucher. However once we got to baggage claim to get our bag back the lady in baggage claim was just downright rude to us. Then she said there wasn't enough shuttles to get us to Oakland for our new flight they were routing us on. So I wanted to get home and I took a cab to Oakland which cost me 129 dollars!! Southwest didn't want to do anything for this and were leaving us in a lurch. I got to Oakland and that flight was delayed a half an hour. So frustrating. I finally made it home around midnight. I complained to Southwest customer service after the fact and they said they would give me another $150 voucher.

Unreasonably long customer service phone wait times, HORRIBLE guidance from agents. Was told to wait to change flight while they researched hotel credit to just cut the trip I booked short by one day. In the meantime they never called back and when I tried again same Subterfuge play. They wouldn't provide any *transparency* regarding hotel fees and by the time I realized they were NEVER going to get back to me despite multiple agents promising they would, the fees to change the flights went up significantly. I will NEVER book with them again--just absolutely AWFUL treatment.

April 14, 2019 Flight 2839 from Philadelphia to St. Louis. Departure time scheduled -1:05 pm. Actual department time - 2:05. Pilot restricted movement within the cabin for "turbulence". Turbulence was never bad. Pilot wouldn't allow flight staff to offer drinks or snacks. I was bothered that much of what we pay for (service), was too easily denied all passengers. I was bothered that the service staff had the afternoon off at our expense. We paid for them to provide service to us, and they didn't offer any service. It makes me think that Southwest is trying to increase profit margins by denying snacks and drinks. I can be reached at ** for explanations, apologies and refunds. Dan **. Very disgusted with the service today. I will try to avoid Southwest Airlines.

It's been 11 days since I've sent Southwest an email about a terrible experience and I have yet to receive a call to discuss the disrespect and lack of professionalism from one of their boarding agents Kayla at the St. Louis airport on March 19th to LAX. I purchased the early bird for all three of us, my wife, son and myself (assigned seating is way better like other airlines) which means that I paid for a middle seat for my son, but I was OK with that.

Southwest has turned into the worst airline. 3 of my last 4 flights have been delayed for maintenance. I will do my best to make sure none of my family or friends fly southwest again. It’s a horrible experience.

No wonder airlines are worth billions! I give them money in good faith, cancel my reservations months in advance and they will only give me credits to fly with them within that year. So...fast forward to today...I've been trying to make reservations for close to a week (each day the cost increases). I try to call customer service and it's long waits to speak with anyone. I finally get through and the customer service is horribly rude, condescending and talking over me. They will NOT allow me to use some of my flight credits (my own money I gave them in good faith) toward my significant others ticket.

I will never fly Southwest again based on my experience over the past week. I get that they are grounding planes due to concerns about the 737 Max 8. However, when you are told that you are okay one day because your plane is not a Max 8, and then the next you get a text because the flight has been cancelled. You try to rebook and the flight you were originally on is one of the options for rebooking? You call and are told that flight was cancelled because they decided to use your plane for another flight. Now the only option is to have a layover (and now have to use a PTO day because of when the flight leaves). Then find out they cancelled the early bird check in when they changed my flight...when did you plan to tell me? Worst experience of my life and no one in customer service is Empowered to make a decision to take care of the customer. It was a robot with a script. I’m going back to Delta!!!

A big regret making a booking with Southwest. I worked in customer service for over 8 years now, and never have I met a group of people that are not willing to help their clients WHATSOEVER!!! I have used multiple airlines for my flights. This will be the first and LAST time I will be using Southwest. I called in to see if they can assist me with switching my date of flight or to cancel it. The first rep I spoke with gave me hard NO on everything!!! I requested to speak to a manager or a supervisor. I know how these things work!! Like I said I work in this business.

I got to the airport already checked in and since I was 2 minutes late they refused to print my boarding pass. I would have made the flight on time but had to miss it. The next flight wasn’t until the next day. They put me on standby and kept bumping me down the list until there were no longer any seats. They sold the remaining seats without offering for me to buy it. I was stuck and there were no alternative flights. The San José airport in Costa Rica had the worst service of all Southwest airports.

Tried to use dollars I'd paid to book a flight for my wife. Talked with a so called customer service representative named Valeska who could truly have cared less while telling me that because the dollars were in my name, that only I could use them. I never say never, but will only fly on this airline as a last option.

My flight was not only cancelled the airline does not even provide assigned seats. They definitely are not organized and do not know how to run an airline comparatively with American or United and does not remotely compare to any Asian airline company. Well done Southwest for the horrible experience!

Flown many times. Very happy with reward program, cancellation and baggage programs. Only negative is seats have gotten shorter, from seat to seat. Love their destinations maybe someday they will go international.

Last 2 trips had delays resulted in family gatherings being delayed or having to last minute shopping. But have been flying with them for years. Overall this has been great service and I would highly recommend this airline.

Overall we are well satisfied. However, the seat selection process could be a little more practical. Kind of annoying that we either have to pay extra to get a selection in advance or we have to log into the site exactly 24 hours prior to scheduled departure.

Southwest considers the customer more than other airlines I have used. The flight attendants seem to enjoy their work and it shows in how they relate to customers and how well they react to "issues" in flight. I find it a pleasant trip each time.

I enjoy this airline because prices are not hiked up and they honor their rates. If the price decrease after you have made your purchase it will be credited to your original form of payment. They do not charge for bags, choosing seats nor your carry on.

I don't really know about the rewards program or cancellation, but I can always save some money flying Southwest over any other airline I look at. I wish sometimes they would have assigned seats but it isn't too big a deal.

Southwest is the Best!! No charge for changing or cancelling a reservation!! Their staff is wonderful- friendly and helpful! Love the funny statements they make! Very seldom are the flights late! I love the unique boarding process! I don’t fly with any other airline!!

Southwest is the worst airlines I have ever seen. I traveled by AA, Delta, Alaska, United, KLM, Emirates, British, Qatar,... but Southwest customer service is the worst I have seen. SW ticketing agents/their mobile apps are unable to give TSA Pre a boarding pass, given the Known traveler number, reservation PNR number, record locator... Other airlines mobile apps gave me the TSA pre-boarding pass and I did not even needed to go to their ticketing counters.

The flight schedules are an easy match to my travel dates and time. Customer Service is sensitive to my needs. The pilot often gets us to the arrival gate early. Most of all, the no luggage fee is the primary draw to this airline.

Easy to use website. Excellent phone service. Excellent at airport service. No bag fees. New planes. Competitive fares. Great flight choices. Non stops out of SMF to San Diego and Seattle. Friendly flight attendants.

Southwest Airlines has this image of being low-cost airline, more often than not they are the most expensive. This is the last time I'll fly Southwest. They are not a low-cost airline. Their cattle call boarding "priority" is a joke.

Since they allow 2 free checked bags makes them overall the better cost for the money. Would really rather be able to pick a seat versus go on find what you can. Flight attendants are always nice. Seats aren't always the most comfortable but it gets me where I am going and only a few hours out of my life.

Haven't traveled by plane for a couple of years now but they have always been great to fly with and would not fly with any other company. I just wish it wasn't so expensive. The attendants are very friendly and courteous.

I like Southwest Airlines very much. They have a good business model that remembers that the customer is why they are in business... and why they have revenue... and eventually a profit. In my encounters with this airline, I have only come upon hard working and good people with integrity and patience.

This was my first airplane ride ever, and it was most enjoyable. The attendant was helpful and kind, it was amazing that I was actually flying and I was not afraid, it was a very calm and unforgettable experience.

No fees - they don't fee you to death like the other airlines, it shouldn't cost $200 for a computer to change a flight for you. Fare transparency - I wish other companies would get on board with this, especially Live Nation/Ticketmaster. Excellent customer service - I don't think I have even had a mediocre experience, it has all been excellent. Low rates - no change fees AND low rates, no wonder I work my vacations around where SWA flies, don't want to fly any other airline; they are simply amazing!

I felt very comfortable and safe. The seats were at a distance that were comfortable. I was excited about my flight knowing that it would be smooth without any problems. The stewardess were very attentive to my needs.

Best Airline in the business! Friendly service, no hassle seating, ticket price is more than fair, No fee for baggage. I have flown with Southwest for years, mostly from Nashville, TN & Kansas City, Missouri. The only complaint, they don't fly into more eastern cities.

Southwest can not be beat by any US airline!! Their service is great: the free baggage, the free flight changes, the lack of cancellation fees, etc. Go Southwest!

Counter reps only assist to advise you can 'do it yourself'. The flight attendants do their best for passengers who think they're entitled. It's an airbus. It's cheap. It's walking distance from my house.

I have had so many wonderful experiences with Southwest, it's hard to pick just one. Last year, my grandchildren were flying from Albuquerque to St. Louis to visit. They had never flown before, and both we and their parents were very nervous, as the children had to change planes half-way. They were just barely too old for the unescorted minor. Southwest was so understanding and caring. We were given special passes at both Albuquerque and St. Louis, so that without a boarding pass, we could both get them to the gate and wait until take-off, and meet them at the gate when landing. This company is so easy to work with, between the great prices and programs, the free luggage, and the friendly service, I choose them every time.

No cost for bags, very helpful, package deals, they treat you like real people not like not like a semi of livestock going to market. The others need to do the same and not be so money hungry. Seat need to have more room, more leg room, not charge for water to take pills, not take someone’s seat when they paid for it.

I love that they don't charge for luggage. But I hate that on a 5.5 hour flight they don't offer food for sale. 5.5 hours with just Fritos, pretzels, Oreos and peanut butter crackers just doesn't cut it.

I have never received bad customer service! I've had a few issues with delayed flights but nothing too crazy. They always keep you informed of what is going on with your flight status and are always willing to help with any questions or concerns. Overall a reliable and friendly airline.

Got to Get Away is an impressive program when we need to fly somewhere on an emergency or of a personal nature. Often we find ourselves flying to other states in order to help after the birth of a baby or another emergency our married children are experiencing.

Flying on the three majors in this day and age is an ordeal from start to finish. But Southwest tries to take a lot of the pain out of it by adding some fun to the process. They don't treat passengers like the enemy and most of their policies seem to be as fair as possible. They get an "A+" in my book.

First two bags are free. I am disabled. The airline has friendly people that meet me at the check-in counter and take me directly to the gate. I am then greeted at the gate upon arrival and taken to baggage claim to pick up my belongings. Then they take me to the curbside where I get my ride. Everybody at Southwest Airlines are courteous and professional.

Great friendly team. Great point system and hospitality. I’ve flew about 10 times a year and only had a minor turbulence but otherwise great flights all the time.

I like their offer to recheck in prior to the flight, the use of the app to notify you of any changes prior and during flight departure and arrival, allowing you to check two bags without any extra costs and selecting the seat of your choice after boarding the plane.

Always easy! You pay for your flight and that's it, no "extras" at the airport. Luggage is part of what you need to travel and Southwest doesn't take advantage of you. Employees seem happy to help rather than what I've experienced elsewhere when they act like you're bothering them.

Other than the typical gripes such as seat size and spacing that are industry wide, Southwest is head and shoulders above the major airlines. Ability to change dates without penalty, free baggage, good service - what’s not to like.

Southwest Airlines is the only way to fly!!! They take care of their customers and go the extra mile to make you feel welcomed on each flight. I work sometimes out of town and I never exactly know what time my day may end, but I know I can check the flights or call Southwest to change my flight with little to no expense to me and when I say little, I believe the most I have paid has been $8.00, you cannot beat that. I know when I have had to fly with another airline and requested to change my flight, I have been told it will cost me $150 to $200 to change the flight. I can take a carry on the plane with no extra charge to me.

Love the free bags! Makes them much cheaper than other lines. Also love the free wine when I fly out of my local airport. Friendly helpful staff. Wish they went to more places where my kids are. They are what an airline should be!

No baggage fees, no change fees. I fly weekly and my schedule sometimes changes. I can easily change the flight without penalty. Very business friendly. As an A-list preferred, I also go to the top of the standby list if there is an earlier flight that I can make, no charge!

Always on time. Helpful finding where I needed to be next (I’m a senior citizen)! Made sure I had enough time to make any connecting flights. Even when I needed to change flights to accommodate my medical needs, they didn’t increase my price and made sure I was cared for.

First two bags free, reasonable departure and arrival times. They accommodated our change of times to make connections. We have used Southwest for many of our trips and think they do a better job than the other airlines we have used.

Southwest is a reliable low cost airline. The price you pay includes your luggage so there are no hidden fees. If you have to make a change to a flight, there is no change fee- you just have to pay the difference in ticket.

In general, I like Southwest except for one thing. I almost always travel with my dogs. The staff have been rude and insensitive due to my dogs more than once. It ranges from disapproving looks to ongoing attempts to shove the dog crates further and further under the seat. If I did not continuously monitor them I believe there would be a tragedy. The dimwits don't seem to know I have paid $125.00 per dog one way for a few inches of space on the dirty carpet on the floor. Now that my dogs are "senior citizens" they will no longer fly with me as it is too risky.

It stands out due to the on time departure rate, no baggage fee nor change fees. No other airline compares. They just need to work out this mechanic issue, it has me a bit concerned, but for the last two years, I have not traveled with any other airline. I WILL NEVER FLY UNITED - WORST AIRLINE IN OPERATION. So, Southwest is my lucky charm.

We have chosen to fly Southwest on numerous occasions. There have been few problems. When these problems occurred, personnel handled them efficiently and courteously. Pricing is competitive. Not having to pay extra for baggage is real plus.

I like flying Southwest. My only real gripe is the people that get on first and try to save seats for other people who aren't in the first seating group. Staff is always friendly and usually competitive on pricing.

SW offers free modifications to flights. If I book a flight and find it cheaper later on, I am given credit through SW for a flight later. They serve snacks and drinks free. This is my favorite airline.

I love Southwest. Price wise, they are generally the best overall especially when you factor in the charges that other airlines assess for baggage. In my experience, they are always on time, always friendly and helpful. I always fly Southwest, unless I can't get a flight. I hope in the future they will be adding more direct flights out of Tucson to make it even more attractive to use them.

Been flying with Southwest since it started up. Never have had a problem. Great personnel. Great prices. Fly to everywhere I want to fly and now even to Hawaii! Love that I don't have to pay to check 2 pieces of luggage!

There are no levels of seating. We all sit in the same seats and get the same treatment. I love the absence of elitism. Service is always great. If you need to cancel there is no penalty and it’s credited to your account. Customer service is great.

Use to have great prices, now right up there with the rest. Usually able to always book when necessary. Luggage great options. Just wish pricing was more competitive like it use to be. That is the only issue I have with them right now.

Plane was delayed 2 hours, after boarding we sat for another 2 hours and was first told that paperwork was the delay, then they said it was balancing the luggage. The real reason for the delay was the loading of cargo. I don't have any problem with the airline using a passenger plane for cargo and fully maximizing profits, but causing additional delay on paying customers and lying about it without any offer of some kind of refund does bother me.

Service is ALWAYS top notch. Never had any problem with this airline. I fly approx 12 times a year. Planes are always clean and time between flight is scheduled with no rush between flight transfer. New planes like the Boeing 838...

I found seat room in Southwest to be better than in other airlines. As it works on a first come first serve basis, it is up to the customer to get there earlier to find a seat they like. As a last minute choice or a budget choice, it's great. If you want luxury it won't be your cup of tea.

I had a great experience from the time I booked the flight with a live person to my exiting the aircraft. The flight was on-time going and returning. The staff members at every position was friendly and helpful. Great customer service all around.

Love the fact I can check in two bags without paying extra. Their fares are the best considering the quality of service. I use their Senior fares if I cannot lock on to the Wanna Get Away fares. A little disappointed that they have raised their Early Bird charges but I still use it so I do not have to be sitting at a computer 24 hours before to try to get an A spot.

This airlines services many of the "hard to reach" airports and cities. SW Airlines flies to many cities that the major airlines don't service. Their seating system is more than fair. It is also nice to have the option to upgrade one's boarding.

Staff is always friendly and helpful. Recently had to change a flight and was issued a $20 credit! Never get that from other airlines, just more fees. Also the lack of luggage fees usually brings the total cost of the flight below its competitors.

The flight I fly most frequently with Southwest is a direct flight. I like Southwest because it is more competitive in price compared to other airlines when on factors in luggage.

Southwest's idea of rush seating is excellent. Your place in line for boarding depends on how quickly you secured your boarding pass. There is only one class and you just park in any empty seat. Everyone gets equal treatment for boarding. It's a no frills carrier so prices are better than most. You pay to fly, nothing else.

Always, check other flights 1 Day Before and 1 Day After, your intended travel date. Often you will discover better price(s) for flexible dates. Consider travel connection cities, before booking. Once you have your e-ticket, get your group boarding class no later than 23 hours Before your Departing Day. Have comfortable walking shoes. Weather changes will occur often.

Had a flight scheduled on Feb 10th, 2019 from Tampa to Chicago stopping at Columbus OH. On our way to TPA airport in the morning, received a test from SWA stating our Columbus to Chicago flight was cancelled. Pulled off road and tried to find an alternate out of Columbus and there was nothing until later the following day. Other flights going into Chicago that day. Cancellation was not weather related, I repeat, not weather related. Had to rent a car in Columbus and drive 5.5 hours partly in freezing rain and snow until we hit Indianapolis. Weather was fine after that.

My wife and I flew SWA from Phoenix to Nashville on Feb 23. We arrived in Nashville about 4:00 p.m. We retrieved our luggage and in about an we're on the the road back to our home in Loudon, TN, about a three hour drive from the airport. It was after 9:00 pm when we reached our hours. It was raining. I took my golf clubs out of the car and put them in the garage, not bothering to check them. It was late and I just wanted to unpack and go to bed. We continued to experience rain for the next several days, and I really didn’t think about taking the clubs out of the travel case. When I did on Wednesday (Feb 27), I discovered that a brand new Callaway Epic Flash driver was no longer in my bag. The club retails for $530.

Folks were courteous on board, and during the flight. Staff while loading were slightly obnoxious and rude. The ticket counter, the folks wanted to assist everyone that came up. Rates are reasonable, but the typical increase in cost if your bag is 2 oz overweight is stupid.

They don't charge for bags, they don't have change fees or cancellation fees. It's easy to use points and you don't need a lot to get good flights. No one gets special treatment, no first class. Everyone is treated equally with courtesy and usually the flight staff is funny.

Leave on time, arrive safe and usually early. Always pleasant people with great service. The planes are always clean. The line ups are kind of funky, but have met a lot of nice people standing with them.

Cancellation policy is great. Full credit or refund every time. No questions asked and that keeps us coming back yeAr after year. Will have our loyalty for the convenience and their way to accommodate their clients. Way to go SW. Never fly United.

I had a flight from Dallas to Vegas scheduled for 01/04/2019 and I canceled on 01/02/2019. When I tried to rebook a flight using my $400 credit the credit wouldn't go through and when I called they said I didn't cancel the flight. I didn't have the email because I deleted all my emails but I only needed my confirmation # in the past so I didn't save my email. I looked at the history on my laptop and it showed canceled flight on 01/02/2019 so I sent that to Southwest but they said that wasn't enough proof. I told them what other flight did I have on Southwest that I canceled on 01/02/2019...None, so that should have been enough proof that I cancel my flight.

Friendly employees. Good service, usually on time service. Terminal area and boarding area is organized. Easy booking. Snacks unnecessary for flights under two hours. Too rushed. Good rewards program. Only thing I don’t like is charges for early boarding.

Lots of perks. 2 luggage free/competitive rates/no cost change flights. I travel to Denver a lot and they have a lot of flights to and from Denver. Complimentary beverages and pretzels- it’s a shame they just released the peanuts so used to give.

Always seem to be late. It seems over time I fly SW Air, they arrive late and I miss my connecting flights. Their rewards program costs too many miles to be beneficial.

Southwest allows 2 free checked bags which is unheard of amongst airlines today. Flight attendants are very personable and like to joke around. Upon boarding, you may choose your own seat. The earlier that you check in, the sooner you may board.

Southwest has become my airline of choice. Customer service matters on SW, their prices are fair, and their planes are comfortable. And, my luggage always makes the trip with me! Also, flight personnel are reliably friendly.

Love SWA because the price includes all taxes, bags, fees etc. Two bags and carryon each person are free. This is special nowadays. Their value is important. We fly SWA all of the time.

Last summer, our 2 checked bags were lost by Southwest. Nonstop flight from Indy to Denver. Luggage never seen again after leaving in Southwest Care. Went through all of the hoops. Filled out all paperwork. Received $, but not near what was itemized on our claims sheets. Have requested to talk to a Southwest representative through 3 emails. No response.

Very upset... I purchase 4 tickets for me and 3 children to leave Seattle, WA to Dallas Lovefield Texas. The day of the flight my son dad would not let him go. I called customer service and was told to check in early and explain to agent at counter for a possible cash credit or ticket credit. At the SeaTac airport, I was told by the senior manager that the ticket would be credit back to my account unless it was a special fare then it would be a ticket credit towards any purchase anyone use. Today I talk to Mariah in the Headquarters office at Dallas Texas who explain the info I was given was incorrect and the ticket is not transferable to me without a fee charged of 100... But in this case my son ticket was only 99.00.

One of my indicators is staff attitudes; SWAir employees (generally) seem pleased with their employment; (Costco is another similar employer); management prioritization of mechanical Q.A. needs attention (appears to me); Continue to be a strong fan, over decades.

I arrived ahead of the time destined and had great flying experience. No complaints and the cost to fly was great. I traveled to Washington DC and had a very positive experience. I would recommend this airline.

I travel with an autistic adult and they have always got us on and off without a scene. They also always have wheelchair help and I’ve never been delayed too long or held over. Love the luggage policy!

The airline industry is subpar compared to most products that Americans consume. Southwest seems to be the best choice as price gouging and fees seem to be minimal and their customer service is good.

SW has wonderful and helpful employees. No assigned seats is great. No cost for checking bags. Low flight cost. But they need to clarify their award programs. We have one credit card but 2 rewards numbers. This makes no sense. SW could increase their and expedite boarding by charging a fee for carry on luggage.

We flew flight 396 from Fort Lauderdale to Austin, just coming in from Cuba. The precious priceless alcohol we brought back was broken into a thousand pieces, when we told the baggage rep from Austin Bergstrom International Airport in Austin Texas the Asian gentleman came out, look at the alcohol in the bag with 6 fragile stickers on it and said, the stickers didn't mean anything and there was nothing he could do, we file a claim and was immediately sent a do not reply email saying, "Claim denied. Refer to their contract."

They are a great airline. They get you where you want to go. They greet you when you get on the plane and help you to your seat. If ever there is a problem they fix it right away.

They have been good. No frills... It is convenient to have them be in Atlanta, and most of the time they are going where I need to have them go. I just like to fly - I do not need extras, and have not found them to be any different than most of the others.

Great prices. Ever-expanding destinations. Very good Departure/Arrival times. No baggage fees for 2 bags. Easy no-cost changes. They are great. I do wish they had aircraft in addition to the B737, and that those aircraft were for long haul (say > 3 hours) and had true business class seats and amenities.

Flew to Florida recently, we gave always been TSA approved. On the return no pre approval. I can't blame the airlines but I get frisked EVERY time I fly. I am 4'10", 100 pounds soaking wet. Go through body scanner, get pulled aside. Why me, always? Body density inadequate so pat down. We were overweight so took booze out of suitcases. Put booze in carry on. Go through all the drama at scanning only to be told you can't carry on. Repeat all the hassle of re check in plus back through screening. Process took almost an hour to get back to gate. Lucky we had enough time to make the flight. Southwest seats very small, not bad for me at my size but 6' 220 pound hubby felt the squeeze. Price is right but be prepared to be a sardine if you are normal weight and height.

Free baggage is HUGE! A real money saver. Prices for fares are comparable but with free 2 bags they are more economical. This is only reason I am loyal. If they change their baggage policy I will fly other airlines when feasible.

Outstanding customer service and personnel on the ground (phone, airport) and on the air. Very nice leather seating, easy to glide in and out of, easy to wipe (if needed). Bags included in your ticket price. Single class of service - everyone gets treated with equal respect and deference. No silly games to be played for upgrades. Excellent cancellations policy - a win-win situation: client doesn't lose value, airline doesn't lose money. The Rewards program is simple: collect miles/points a couple of ways (flying, spend with airline, shopping through portal, co-branded CCs, transfer from other CCs), use miles for tickets.

I fly often for business and my company prefers I fly Southwest for obvious price reasons. One area you would think Southwest would want the best experience is the ticket counter since that's the first contact with the customer. You would be wrong. I fly Southwest often so I am an A-list preferred customer which is supposed to have benefits including priority check in with a dedicated lane. This lane is often slower than a non-A list customer using kiosks. Today I hand the bored agent my bag where she tells me to remove the old Southwest tag which I do and try to hand it to her. She points and says "there's a trash can over there". I get that Southwest is low cost but it is infuriating how they often take this to the extreme of letting you know they don't care at all about you at all. Again keep in mind I am an A-list preferred customer. Thanks for nothing Southwest and your employees can resume their naps.

This airlines is always on time and very efficient. Employees are always friendly. And the snacks are free and as many as you want. Check in is easy and fast. Love flying out of OKC or Tulsa. We go to Phoenix every six months and we love the non-stop flight.

Southwest Airlines always has the lowest fares to the destinations I travel most. They offer free luggage and the staff are always friendly and helpful.

Southwest is on time. Flies where I want to go. No charge for canceling and 2 free bags checked. Beats all the others airlines. Reservations are easy to make and changes. Airport employees are cheerful and helpful. I book Southwest first, if it doesn't go where I need to go, I am ??? sad. I have flown Southwest for over 50 yrs. They have kept up with the times and had a great record for on time. More airlines should be run like Southwest.

I have traveled many times on Southwest. The best part of this airline is their baggage policy. You can check your bag free so you have more room in overhead bins for an incidental carry-on. They have great flight attendants who are friendly and service customers with a smile. The only thing I don't like is the system of getting your seat on the plane. You cannot get a seat assignment when you book a flight. You have to go through their line system which is when you check in you find out what part of the line you are in then when you enter the plane, you obtain whatever seat is available.

Southwest still allows me to take two bags plus a carry on and a personal item free of charge. They don't charge for snacks and their fares are some of the lowest in the industry. Also, if I need to change a flight (even on a non-refundable ticket the value of that ticket will still be valid any other flight I book for a full year from the date of my original purchase of the ticket I cancelled). It doesn't get more fair than that.

Free bags (no charge for 2 checked bags). I love Southwest. They’ve always been professional from the flight attendants to the Pilot... Unlike other airlines that charge for bags SW don’t... I feel some kinda way flying with other airlines it’s not the same...

I like the flexibility, the scheduling and the opportunity to cancel your flight and they hold your money for 1 year for you to use at any time. The attendants are very friendly and Southwest strive to make things right.

The best prices in the industry if you buy on the right day and earlier enough; it is also good that you get one carry on bag free and you can also have a handbag with you. I do not like that you have to pay dearly for a guaranteed seat; although so far, it has worked out OK if you sign on soon enough.

Southwest Airlines is generally an excellent value. Sometimes there are delays, but not too often in my experience. I did find that purchasing tickets with points is not very cost effective overall. I haven't seen any extra services whatsoever, but I haven't missed them either. :)

Southwest is predictable and steady. No surprises, and I like that you get a free bag. No muss, no fuss, and I always know what to expect when I get my seat assignment and check in at the airport. About 50% of the time I'm given VIP status where I don't have to go through the detector. Love SW Airlines!

Could not get connected to wifi on the way down and the plane and way back was new and never even had wifi on a new plane. The airport staff were always helpful and the stewards/stewardess were always great. Never had a problem with any ever.

I have been a loyal Southwest customer for several years and they call me an A-List Preferred customer – but you sure wouldn’t know it. My job has me on a flight almost every week of the year. My recent travel from Jacksonville, FL to Grand Rapids, MI round trip was the worst I had ever experienced and the most apathetic customer service, all the way to the supervisor at the booking office to the customer support specialist. I heard a lot of “we are sorry” but no answers that would actually get me home.