Southwest Airlines Reviews

Best flights and direct flights and usually at times most people don't care to fly either early morning or evening flights and out of major airports, that's a problem.

Easy to book flights, prices are good. Flight and ground staff are friendly and helpful. No baggage fees and the ability to check two bags are great advantages. Because I travel in and out from BWI, which is a hub airport, their flight schedule is great. The one negative is, as with all airlines, the seats are narrow and legroom is tight. Buy the early bird check in if you definitely want an aisle seat.

Good cheap fares. No add on, no frills just a fair price to get you to the other side of the country. The seats are ok, the staff friendly and planes are maintained.

The SW experience is the most consistent in terms of customer service. Also, bags fly free. However, seats + legroom have shrunk, storage is shorter + smaller.

Really a good buy if they fly where you want to go. Unfortunately, they do not fly into Melbourne FL & have very few direct flights to Orlando - none out of Boston.

Southwest Airlines need faster way to get on and off plane. Also, faster tickets, no waiting, better seating and lounge on plane and kid and baby's.

This is the best I have ever flown. No charge on your bags, good easy going people. I have been on other airlines, but Southwest has their act together.

We ran into thunderstorms so had to detour. After trying a second landing we flew to Nashville to refuel. Then back to Atlanta we were stuck in the airport overnight since we missed connecting flights. The only thing I was upset about was the lack of any guidance to a quieter area when people could actually sleep. It was past 11 pm by that time. The cleaning crew was quite noisy and when I walked around in the morning I found an area back in farther area that was more secluded and actually could have laid down to sleep. I would not have slept back there alone since I was traveling alone and an older woman.

Scheduled flight without disruptions and accommodations were as expected. We departed and arrived safely on time. Was not overly busy to check in nor check baggage. Overall pleasant experience.

I fly SWA whenever possible. They are courteous, rarely have I had a delay and no bag charges. They have remained financially solvent which gives me the confidence they have maintained their fleet of planes. I fly 6 to 8 times per year.

We had the airport system alarm go off and the airport had to be evacuated. By the time we got back in, the plane should have left. Not only did they wait for us, but they waited for the connecting flights that couldn't land because of the issue. I thought that was awesome. The pilot was able to make up all but about 15 minutes of the long delay we had. We got extra snacks too. :)

Having flown multiple airlines in near recent times, I go to Southwest first when all options are the same... except for the luggage fee and boarding. SW is dependable and friendly. Delta has served us well and treated us kindly when faced with an emergency health issue.

The Southwest Airlines staff in airport was excellent! Had my wheelchair immediately available and staff stayed with until I boarded. The staff on the plane were very nice and helpful too. They just seemed tired, like not enough rest. Yet they maintained their professional courtesy. My issue is with the seating size and lack of room to sit comfortably. I am a small person just 5'1" and small framed. I was so cramped between the other two seats that I spilled my hot tea on the person next to me as I was reaching for it. That's ridiculous!! Way too cramped! I felt as though I was sitting in the laps of other two passengers! Paid too much for being that uncomfortable!!

Was a good experience and felt we were treated fairly and courteously by the crew. Both legs of the flight left and arrived on time without incident. Did not experience long waits or delays.

The employees are very helpful and nice. And if you're really lucky you will have an attendant that has a sense of humor. They seem to encourage that.

The personnel on the flight vary; some can be helpful more often than not they will stand and watch someone struggle with lifting something onto the overhead compartment and not help. The snacks are minimal. I cannot eat them as even the peanuts are not dairy free. Some alternatives would be appreciated for people with gluten free and dairy free requirements. Check in is generally smooth. My husband needs to board with assistance but not with a wheelchair This line up is often confusing. Southwest makes it easy to cancel and reschedule flights and maintain a running balance. I like their reward system. However, when you are traveling they often say that a flight will be delayed and then it leaves on time. Basically, you cannot count on the accuracy of their flight times.

SWA consistently has polite, often funny, often sensitive attentive staff. The cancellation policy is wonderful - especially when one is dealing with new grandbaby or family with health conditions needing to be addressed. Baggage policy is great! Had wine as a SWA birthday gift to passenger. Only complaint is related to boarding pass download when there are two travelers and not recognizing hyphenated last names.

Had a wonderful uneventful flight. It's what I have come to expect from Southwest Airlines. The relaxed feeling in the cabin helps those who have fears of flying. The cabin crew was professional with a twist of humor. This help comfort me before the plane ever left the ground.

I am handicapped and always feel cared for when I fly Southwest. Even offered an icepack when the flight attendant noticed I was uncomfortable. Never been made to feel like I was trouble.

I feel that it all starts before you even get points the plane, how you are treated by Southwest employees, how much assistance they give you no matter how busy it gets or if you are first class or in seat A6 or the color of your skin, my experience has been great with Southwest. Just wish the price of the ticket included 2 luggage bags free and 25 dollars for each extra ones and there was a little more assistance before I get on the plane.

No fake bags charge (gas prices have been down for a long time), no charge for having to cancel, great service and friendly staff. Best airline ever!!!

I have been travelling on SW since I was 18 and I'm 63, rates have gone up too high and now I have to look at other airlines for affordability. Have not been able to see my children who live in Texas & CO due to the cost. Wish they had a senior citizen rate.

They did leave my GPS exposed in my suitcase and it got shattered and despite reporting it, it was never replaced or compensated for. But other stuff has made it safely.

It has been a while since my last airline flight but I used to fly Southwest all the time and always had an extremely pleasant experience, and the price of a round trip ticket of one way was a good price.

I've always enjoyed flying with Southwest due to their low rates, friendly staff, flexible scheduling, and more. Generally, the experience with Southwest is great. Their quirky way of adding fun into a mundane experience can brighten the worst of moods. Even when the plane is full and you are sharing your personal space, they've always made the situation bearable. I've noticed the rates have been less competitive in recent months or the same flight was available elsewhere without stops at a rate that is the same or less than even the wanna get away fares. As the owner of a small vacation rental business, rates are important to me and to my guests.

I hate the thought of flying, but needed to get to NY. With no time allotted, I was able to catch my next flight from Chicago to Syracuse. Luggage also made it. Staff was great, skies were mostly cooperative, and most importantly, the jets DID their part.

I like Southwest but it can be kind of tight quarters and depending on your boarding number the overhead bins can be full. A lot of the passengers bring what looks like full size luggage into the cabin.

SW is a fun airline to fly. They help handicapped get appropriate seats without a big hassle. Best, 2 pieces of luggage fly free. Their website is easy to use. It has a calendar that lets you choose the best prices for that month. They also have an app that will notify you when sales are available.

My two girls flew back and forth to their Dad's a lot when they were younger, so needless to say it was very important to us that we knew our girls were being well taken care of during their flights. The girls always had good things to say, and said the flight attendants made sure they had everything they needed (and probably then some).

I flew with Southwest several times while in the military. It seems Southwest caters more to military personnel traveling around from duty stations all over the world. I was well satisfied with their service. I haven't flown in several months but I was well pleased.

2 suitcases are free is a big factor when I booked a trip. No other airline does that, not even one suitcase which is $25 for the first one and is more for any additional. Airfare really is cheaper than most especially when you find one that is an internet special, but the downside is, it's very early in the morning or late at night. There is no assigned seats so if you happen to be one of last few groups that get on, you most likely get stuck in the middle seat, which I hate. That is the only complaint I would have with Southwest.

I do not have any complaints about Southwest Airlines. All of my experience has been good and I choose Southwest every time I need to fly. I recommend Southwest to everyone.

Blue collar airline that treats its passengers as if they are first-class with courtesy and respect. No frills means exactly that, but I would rather have a lighthearted crew of flight attendants who are pleasant and concerned about comfort. During our latest flight, the FA was honest and gave his humorous opinion about airlines and flying today, and he was joined by another FA who shared anecdotes about her recent debacle as a passenger. They were engaging and made the passengers feel comfortable and as if we were "insiders" in airline roulette.

I really love flying Southwest Airlines. Their Prices and their Customer service is next to none. I use the wheelchair service and they give me excellent treatment every time. The wheelchair people always come quickly and they take me to the bathroom before and after I get off the plane. Why I even had one of the Pilots come and wheel me into the plane. The stewardess and men all always nice. They put my bags up for me and make sure my seatbelt is fastened securely. I have been traveling Southwest for years now and I have no complaints.

Great customer service. I missed my flights twice. They booked me on the next available flight and gave me priority boarding. No charges. Bags fly free. The peanuts are great.

Flying Southwest Airlines has worked out well for me and my entire family. The airfare has been competitive. The staff is great, friendly and helpful. Flight delays are minimal. Our experience with SW has been wonderful.

AC to FL. Delayed both ways but coming home it was terrible, we closed the airport and didn't get home until 4 am. 1st and last time for me. Very frustrating!

Great everything - have never been disappointed and they are funny! Prices are reasonable and they have good sales. If there is a cancellation or delay, they will let you take any other flight you want.

Stewardess played guitar, smiled, sang and entertained all the way to West Palm Beach... A very enjoyable airplane ride... Wife and I truly enjoyed the trip and miss the stewardess!!

Inca's terrified of flying. But everyone on the plane was so at ease. So I just dug into the armrests prayed and heard those engines roaring and I thought I'm going to Die today. But it was so cool and the stewardesses sang and did pantomimes. It was wonderful. I hear they've had No disasters So that is a Good reason to fly with SOUTHWEST AIRLINES.

Except for the boarding process, I find this airline to offer a very good value for the money. They cover a lot of the country and their schedules are very good.

Southwest is a good airline; better price and less hassles than others I've flown with. I like that the seats are not assigned and the earlier you check in the better your choice of seats.

Fantastic about giving you up to a year to use your flight $ without any penalty if you have to cancel!! It does not have to be for a reason. Wish they flew more places but will go with them when can. Also flight attendants seem competent and friendly. Good baggage policy.

I have flown Southwest for fifteen years and feel the quality of service, the value of the ticket and overall experience is the best! I actually avoid other airlines just to experience the Southwest wow factor!

Always have a great experience. Flight attendants are nice and helpful. Flights are usually on time. Had a situation once with a family emergency and Southwest was very accommodating.

What an outstanding company. It was the most personalized service experience I've ever had. The flight attendants were so friendly and helpful! We were on schedule even though we left late due to storms in the area. It was a great experience and recommend anyone to fly with them. Even the price was good!

A very good airline with a high safety standard. I have never had a bad experience. I have had delays, but who hasn't. The staff is very helpful and aware of your needs. I have seen some tough situations handled very professionally with happy endings.

I love Southwest. I can bank points or $ if unable to use my flight! A lot of other airlines don't do this! I've flown Southwest for many years & give it high marks!

I am a Southwest rewards customer and used my Southwest credit card to buy a round trip flight for my friend. My friend had to cancel a week before coming so I had to cancel the flight. Little did I know the customer service department does not understand what customer service means! I've been with southwest for over three years and this is the first time I felt belittled and cheated. They won't give me a refund, no credit and did not offer any resolution. Very disappointed in a company I had high regard for. Just lost a customer. Thanks for nothing.

Staff was courteous, respectful and took people's needs into consideration. Baggage claim and information desk clerks were also there to assist. Thank you.

Southwest Airlines: friendly crew members; special extra for the elderly. Always gets me where I want to go. Southwest goes to most of the places that I go. Never had a really bad time dealing with them.

They do not charge for luggage. They do not charge me if I have to reschedule or cancel a flight. They are courteous before, during, and after the flight. I feel they value my use of their flights. Love their sense of humor, they make flying fun. They have lots of low charge flights available to choose from.

I always fly with Southwest because their fares are usually lower than the others. Because I am disabled and cannot walk great distances or stand in lines for more than 10 minutes, they show concern by getting me a wheelchair and not only do they take me to my plane, they inquire as to whether I need to stop on the way for restroom break or to get something to eat. I like their flight schedules because they give you options with cost and time of day and date you are flying.

I like that the attendants now show a sense of humor when making announcements. Obviously, a lot of people are buying up to get first in line to get on the plane because the last several times I have checked in right at the time available, I am still about 50+ back. That is the one thing I don't like much - not getting a seat assignment before boarding and I have heard more than one person express concern that there may not be enough overhead room for carry on bags.

Southwest gets my business only because it has a nonstop, reasonably priced flight between my most common destinations. Time saved by not stopping is invaluable. Since the airlines began using 'hubs' travel by air has become increasingly difficult for average consumers. Privatization and deregulation did not provide a long term consumers-friendly travel industry. Profiteering ahead of all else, as is the American way, is the modus operandi of all U.S. carriers. Customer service does enter into the equation.

I love flying with Southwest. The customer service is excellent. You can fly with 2 bags free, no unexpected last minute cost. My experience with them has always been good.

Great experience throughout the complete flight. Customer service was outstanding and fight attendants are very friendly. Aircrafts are clean and neat too. But could use a little more seat room.

I feel SW has a better safety record and is more customer oriented. I like the two carry-on policy, I like the no assigned seats, and the leg room was completely satisfactory.

The website is super easy to use to book flights. Southwest consistently provides great service on board plane. Boarding is organized and efficient. Luggage policy is greatly appreciated.

Southwest Airlines is a good airline. No luggage charge, good customer service, seemingly good cancellation policy and safe airline. Personnel very helpful and the online service is good but could be better. More discounts would be nice.

When we forced to evacuate, the agent changed our tickets for free. It was a madhouse at the airport and everyone was calm and helpful. Extra agents were helping, even other passengers were helping with luggage.

Best airlines flew them all. I like Southwest, they are courteous, they will help you answer questions. They are not snobbish like a few other airlines. They treat you with respect.

From check-in to baggage claim, I have been extremely satisfied with my experiences with Southwest Airlines. It probably helps to have a good attitude when dealing with setbacks, such as weather cancellations. Plus no nickel-and-diming like the other airlines over checked bags, drinks, seat selection, etc.

The flight experience with Southwest Airlines was good. My husband was scheduled to fly out a few days after me with my daughter. He was not able to go due to a coworker injury. I did not want my daughter to fly alone and she would be stranded in Las Vegas because they were going to rent a car to travel the rest of the distance. I had to pay for another ticket for my sister. Would like to have been able to transfer. My husband rarely flies and will probably never use the ticket we canceled.

This is the airline I prefer to fly. Have never had a bad experience with them & the "no fee baggage" helps, but would still rate them high without that. Flying with them in the fall, chose Southwest over one of the "low budget" airlines.

Southwest is the best airline ever! It's nice to know you have two bags fly free plus you can still include a carry on one, plus another item like a purse, backpack, pet carrier for free. I've always had to fly with two extra on board plus my two free bags, but when I flew in Jet Blue it cost me quite a bit extra! Plus it's easy to exchange your ticket with SW! If your plans change, you can switch out for another flight for a different day! I did that once with Jet Blue and it cost me so much extra, I will never fly another airline unless I have no choice!

I always fly Southwest. They have an excellent track record and two bags fly free which is at least a $100 savings. Southwest has improved their timeliness. Southwest is best in my opinion.

Great customer service and options. Could improve on longer direct flights. Cancellation, change policy ok, at least not penalized with fee. Would also like to see red eyes as appropriate. Good to see international destinations, need more.

I like very much the free bags. I do not care for boarding System, the last three flights my wife and I could not sit together. Extra fee for boarding defeats free bags perk.

Being on time, on making up time on a flight that was delayed. The stews work very hard to serve everyone and some are real comedians. Like the easy going style they show, not stuffy at all.

I recently flew on this airline for the first time and I was very happy with the experience. The seating was very comfortable and seemed to have more leg room than I have experienced before. The flight attendants were fun and invitingly. Snacks and drinks were free and they liberally gave them. They also allow 2 bags checked without cost. A positive experience!

Southwest Airlines is a solid airline. Rates vary wildly, so keep shopping. Love cancellation and rescheduling policy. Checked baggage fee structure encourages people to stop nonsense of huge carry-ons.

I like the boarding and seating system better than having assigned seats because it makes me feel like I have a choice in picking my seat once I am on board. The flight attendants are always friendly and professional. Southwest planes seem cleaner than competing airlines.

I have flown SW twice. First experience was favorable. I did not know their seating policy. My fault, I had not read seating policy. I was impressed with how orderly and efficient it was. My next flight from DEN to RSW was not positive. Rec'd notice of cancellation as I arrived at the airport, 2 hrs before flight time, as recommended. (Felt like I was duped, had I known of cancellation earlier I simply would have waited till following day). Next, customer service... one must use 'full service' to reassign flights after cancellation, unknown to me... after I had waited in line with other cancellation victims, at normal check-in area. I am told that I must go across the hall to full service. Next, at full service, a fellow who had little experience, as evidenced by associate needing to come to his aid, frequently.

I fly cross country two or three times a year, 99% of the time we leave on time. I have never been bumped, the crew is courteous, up too two bags checked free plus your carry on. Price wise it always been fair, buy your tickets well in advance.

To honest they are best I have ever flown with, customer service over the top. I am disabled flyer, really go out of their way to make sure I'm ok. I have to make sure I do my homework before.

I am 75, which means I sometimes need extra help. Southwest readily and efficiently offers help. Flight attendants are courteous and friendly, always ready to add a tidbit of humor to necessary instructions. The cabins are always clean and neat.

Southwest Airlines is a great airline who prioritized its customers with care and safe departures and arrivals to all destinations. Southwest employees are respectful and deliver high customer sat.

Seating method is fair and so far planes are on time. Never had a problem yet. They even serve a snack and drinks. And I do believe they don't charge for the first checked bag. Maybe even two (?). But we only use carry on.

I like the fact you are able to get your luggage free for at least 2 bags, the way they have the turnaround so that you don't have to wait for everyone, the way you can apply 24 hours early to get your seating or pay more if you want the upgrade. Usually the stewards are very friendly and funny. They also feed you and are often available to you if you want anything else. Generally they are on time.

Usually, the Southwest ticket and gate agents are friendly. Last week, out of Houston, I thought the gate agent was short and rude, and certainly could have been more friendly. Perhaps she was having a bad day.

All in all everything that is advertised is true. Once you're in their venue it's exactly what they advertised, no more no less. It was good customer service.

I won't fly with any other airline due to my experiences with others and Southwest. Rates, attitudes, offers, taking care of passengers all have my 100% loyalty for Southwest through experience of flying with many airlines.

14 day accommodation period is a joke - Hurricane Irma cancelled my cruise and my Southwest flights. After scrambling to find room on another sailing, I then rebooked my flights only to discover I was booking beyond the accommodation period and that my $278 previous fare was now $435. I had booked the flights in Feb. 2017, but 2 attempts failed to convince Southwest that none of the circumstances were my fault. So, I told the SW agent that my only recourse was to go to social media and let people know - Southwest's "refund" policy is a joke. They know most people will have to rebook outside the accommodation period and will then have to spend more money. I will consider this the next time I book vacation flights.

Southwest is usually the best priced and their cancellation policy can't be beat. Staff is quite humorous during flight. Departure and arrival time good.

I love the check in and boarding procedure. Not everyone pushing to get in first because SW gives you a group and a number in that group to board!! No assigned seats means you can sit where you want. Fantastic service.

Most of my flying has been with Southwest. When I had to cancel a flight they helped me to schedule it for another day and time. The flight crew has always been very helpful with anything that I needed. I also noticed that they treated all passengers, no matter how old and the ones traveling with small children, were treated very respectful.

Southwest has truly set the bar for other airlines - they are funny, genuine, real people. They are affordable, don't charge change fees or baggage fees & generally on time (or the pilots really try to make it up in-flight). They are innovative with kiosks for baggage check in, rewards & in-flight messages. Their planes are almost always really clean, lavs, seats & tray tables work. What else could you want for an above ground Greyhound?!?! And they have Dr Pepper. =)

Southwest Airline have served me well in the past. It gotten me to my destination in a timely manner. When I had to cancel my flight they give me a year to use my tickets. Sometimes they send me coupon to use on my flight. The stewardess are very nice. I get to bring two pieces of luggage on for free and the flights are reasonable.

I always have had good experience with Southwest. I have a Southwest Visa card and have flown free by using the points. Seems like we were always on time leaving and arriving. Also, luggage is free. Really have no complaints.

I haven't been on a plane in years and the people were so supportive of me and how I was treated with the arrival and departure. I would recommend this airline to friends and family.

I love Southwest! They offer excellent value, two free checked bags, several fare options, and my personal favourite, seats are not assigned. Your boarding number lets you get on and sit in any available seat! Crews are friendly and make flying easy for someone like me with a bit of anxiety.

I never flew Southwest before but will again. Had to cancel a major trip to Hawaii from Florida and they held all my family's tickets for 1 year. Not every airline does this anymore. I just wish they would fly to more places.

I have really enjoyed flying with Southwest. I really have not had a bad experience with them. But I have not traveled since the rates went up. I feel the rates have become way too expensive.

I used to fly Southwest fairly regularly for short trips up and down the California coast. No complaints, ever. The crew and staff were always upbeat and positive, I was able to fly out of a smaller airport and avoid the circus at the international ones. I never had any flight delays or cancellation problems that always seem to trouble the major carriers. Additionally, my daughter used to fly as an unaccompanied minor and a flight attendant was with her at all times.

They are very reliable. Whatever your needs, they have always been able to make things right for me. Whether it was needing a rebate, luggage or simply comfortable seating. I would always recommend Southwest Airlines.

The free bags almost always makes Southwest the better deal compared with other airlines. We also prefer the open seating as it works better for our family of four than does reserved seating and having to navigate through several flights in hopes of finding the seats we need together.

Southwest is extremely friendly and customer oriented. Their check-in is orderly. Flights arrive and depart on time unless an uncontrollable factor such as weather interferes.

Never had any difficulty booking a reservation and had no cancellations. Traveled same two cities for a year and found service satisfactory, never excellent. Airlines and flying not a positive experience anymore.

Southwest has always been our favorite airline to fly. They have seemed to have a good value. Only issue is that they have dropped a lot of their direct flights and local.

Southwest is one of the "lower priced" airlines. One cannot expect "royal service" but as long as the flights are on time, I have no problems with narrow aisles and seats.

I have flown with them for the past 17 years. They have a very friendly crew, sometimes can be funny also. I like not having to pay for all the extras the other airlines make you pay for.

We always fly Southwest because of the "free baggage" policy. The savings usually makes up for the price difference between them and say Frontier or Spirit.

I have found that it is the least costly of the airlines that I have flown, and they allow at least two carry-ons per person. They are a no-frills airline, but some of the more expensive airlines don't give you much more.

I have flown SOUTHWEST MANY TIMES - economy - seating is tight but had no problems whatsoever. But the cost could be cheaper for such tight seating. Flight was on time and luggage arrived at same time. Also, staff was excellent.

The rep answered my questions with a smile, and went out of the way to find a satisfying ending. Attentive and was ready to listen. Pleasant. Fast courtesy overboard.

They offer great service. I am handicapped and they always have my wheelchair ready when I arrive. They make me feel appreciated. Great employees, they are respectful and pleasant.

My grandmother unexpectedly passed away, and my mother was visiting. She needed to change her flight for leaving and when I contacted Southwest to change it, it couldn't have been more simple. The lady I spoke with was so kind, she didn't ask for "proof" and gave my mom a credit for her return flight. I was so pleased. We have been flying Southwest every time we travel and will continue to do so. Thank you Southwest that was awesome. Also I didn't have to wait on hold for an hour to talk to someone!

Last year Orlando was hit with a hurricane and my flight to Vegas for a convention was canceled. The hurricane was not nearly as big as intended but whatever. Southwest gives us a credit for the flights since trying to catch another flight was a joke. We planned to use our flight credit to visit some friends in Atlanta. Trying to coordinate our trip with several professionals was difficult so we decided to meet up the Friday after Labor Day. Only I check the fine print and the credit said that we'd have to travel by the previous Wednesday or the credit would expire.

My last flight was only 45 mins. long but I almost went nuts. The seats were so crammed together that my fellow passenger's body crossed mine & he had obviously not showered recently. The a/c didn't work properly & being hot intensified my claustrophobia to the point I was looking at my diamond wedding ring wondering if I could cut open window. The only saving grace was it was a short flight.

I have used this airline quite a few times and I'm very happy with the service. Always on time and great prices. My family and I use this airline at least twice a year so thank you for great service.

I am very satisfied with the service I have been given every time I decide to travel back to the island of Puerto Rico. When I want to return to Florida, I just make a call to the airline and buy the flying ticket.

The number one asset flying SW Air is the ability to cancel and rebook without other airline's ridiculous fees. It used to be better when they were available to use for anybody, but they are still the best in the air.

I always fly Southwest now because I've had better experience with on time flights, good value, great connections, and good customer service. Also, there are no extra fees for bags. The only negative is the fee for priority seating.

Gets you there with little hassle and seats ok. Tries to be your friend, too. Great for business because of multiple flights at good times.

Southwest is a good value for the money. They are generally on time and efficiently run. I have flown Southwest for many years and plan to do so for years to come.

I didn't like the seat where you want arrangements. Also the steward spilled my cup of ice, acted as if it was my fault and then left it all over the floor. Some of it melted into my carry on on the floor. He made no attempt to clean it up. I will only fly this airline if I have to from now on.

The flight attendants should spend less time on the phones. More time with customers. Wouldn't hurt to be a bit more pleasant. I always get the feeling they are unhappy.

I have not traveled by air for a number of years but when I did Southwest was the best for price, convenience, on time schedule and accommodations. I liked the ease of getting to the departure and arrival terminals both going and coming.

When I travel I take Southwest Airlines, because they are personal, reliable and courteous. The plane is ALWAYS clean, and they go out of their way to assure the passenger feels safe and secure. The flights are ALWAYS on time. Baggage is handled as if was their own. I have flown transcontinental with them and have always felt refreshed after such an tiring trek.

I have had to cancel a flight and it was easy. I also had to change a flight and there was no problem making the change. I would recommend Southwest to everyone.

I have had problems using cancelled tickets because of health problems. They should give more time as long as you cancel early enough. Thanks. Only fly Southwest.

The crew is always pleasant and I appreciate the policy that applies funds if I need to change flight dates which I have used already. Also I appreciate free carry-on baggage.

I fly several times a year. It is easy to book flights, the seats are comfort is o.k., the boarding on the aircraft is usually efficient and the price is good. I wish they would fly to a few more places.

The plane was late due to extremely stormy weather, however the crew was very pleasant and courteous. I have ridden with this carrier before, and do not have any negative comments.

They are about the only airline that allows free check in bags and no penalty for changing or canceling reservations. They now provide non-stop flights out of my city's airport... What else can I ask for. I mostly travel to Dallas from Ontario so I am extremely pleased.

We were very glad to have two bags fly free vs the other airlines. The staff were very kind and informative about everything you needed to know about the flight.

Southwest is very customer friendly. The whole experience is why I keep going back; I love the way the seats are allocated. No 1st class no low class. A real class airline, I was very familiar with US Air being from Pittsburgh, the service attitude and crew attendants were rude, tired and old. Southwest is a happy vibrant experience.

I have had blood clots in the past and I need to stand every 45 minutes. All other airlines treat me as if I were a terrorist. Southwest welcomes my standing, interacts with and works around me and makes me feel welcome.

I like flying Southwest because bags are free, I can earn miles and sometimes my flights are free. The only reason I do not like Southwest is their boarding process. I would rather be assigned a seat.

Every time I've been on a SW flight I've received friendly customer service at the check in counters, the boarding counter as well as the flight crew. The aircrafts are spacious. The menu has your basic options to get your from A to B. Their flight options are also reasonable for those of you that don't mind their boarding system. It's a little unorthodox however... you're saving money so sit back, fasten your seatbelt and let them entertain you. Thank you SW for always providing your customers with friendly service!

The package deal (hotel /airfare) I had was great and very inclusive which I liked. The boarding process is not my favorite. I am a senior and was traveling with a 7 year old and unless I paid $15 per person to board early, I was at the mercy of finding seats. On our outgoing flight, my granddaughter had to sit between strangers, which is daunting to a 7 year old. I paid the extra money for us to sit together coming back.

I fly Southwest if I'm going anywhere that Southwest flies. They are usually on time, more than any other airline. The staff is friendly and helpful and kind. They truly try to make your flying experience a good one. Also, their airfares are many times cheaper than others.

Almost always fly Southwest Airlines when I can. Most competitive prices I almost always see and have never had delays or any problems with my flight.

Southwest has reduced the number of nonstop flights but they still have some of the best prices. I also find the staff has always been very friendly and I've never had a problem.

Southwest is amazing when you have to travel. Customer service is number one. Plus we have 2 free luggage. I love to use this airline.

Hello, I boarded my flight Monday afternoon via Southwest Airlines and was seated and had my bags in front of me and the seatbelt on ready for take-off. Well that didn't take place because I had two people tell me I had to get off the plane and wouldn't explain to me why until I was off the aircraft. Then they had the nerve to tell me I "appeared" to be intoxicated, according to who I ask? No response, I had a beer with my lunch while waiting for my flight. In no way shape or form does a beer make you intoxicated, I've flown before I know the rules etc and this was far a work trip, well since I was kicked off I now lost my job. So a big shout out to Southwest Airlines, for ruining my life! I will never, I mean never fly with you again, and neither will anyone I tell because this experience will be public!

On 8/21/2017 Flight 6166 on Southwest Airlines was Amazing! I flew from Seattle and had about a 30-minute layover in San Jose. Final destination, San Diego. Since I did not leave the plane, flight attendants Gabriel ** and Stephanie ** was so friendly. Gabriel had a comical approach when using PA and made us smile. I was amazed he's only been flying 4 months! These two are an asset to your airline. Captain Trent ** and his Co Jay ** was also very friendly. I even got to take a picture in the cockpit. This entire experience made my flight an easy and very pleasant one. I hope these 4 great people will know I sent this review in. I work in customer service and know how important a smile, a kind word, and expressing a true sense of one enjoying their job! These 4 did that!

On Sunday 8/6/2017 I had a nonstop flight (3658) on Southwest along with my brother-in-law from MSY (New Orleans) to DAL (Dallas Love). My other brother-in-law was booked on American (5921) from MSY with a connection in Dallas to XNA (Ark). We were scheduled to depart around the same time to land in Dallas. Our SW flight continued to be delayed and then eventually CANCELLED! MY BROTHER-IN-LAW'S flight took off and landed in Dallas then on to Ark without any issues!!! We were told there was nothing SW could do but book us on a flight (connection) the next morning (with a 3-hour layover in AUSTIN).

The original flight of July 1, From PHL to STL (MIUODJ) was cancelled last minute and I was assigned to a very inconvenient flight for the next day without being consulted, July 2 that would take me home in 8 hours with 2 stops, instead of the original flight (2 hours the day before.) I cancelled that and had to buy an additional ticket from another airline so I can meet my responsibilities. I was promised a refund of ~ $188. That never happened either.

Almost two weeks ago I had a need to fly from Orange County, CA to Oakland, CA to attend a business meeting that same day. I had purchased a Business Select ticket from Southwest on their 9:10 am flight. I typically choose to the Business Select ticket to ensure I am able to board the flight earlier and secure an aisle seat near the front of the plane. For this flight I had secured the A1 boarding spot (that would be the first to board). As I am moving through TSA at approx. 8:00 am a colleague calls me to tell me he is at the gate for our flight and notices that Southwest cancelled the flight. We had received no telephone call, no text, no alert that this had happened. Southwest simply did not bother to communicate it to the passengers of this flight.

My husband and I booked the flight listed above on February 23rd, to attend our family reunion. We arrive at the airport two hours prior to this flight time only to receive an email at 10:21am (55 minutes before we are scheduled to start boarding) that the fight was cancelled due to the weather. My sister whose currently at BWI awaiting our arrival said it was sunny there. I called the hotel that we were booked to stay at and they also stated no rain in sight and that they had nothing but sunshine.

I wrote a bad review too soon about Southwest Airlines. I went on their web site and sent them an email. They called me 5 mins later and fixed the problem. I am so impressed with them. I won't fly with anybody else.

I have flown with Southwest Airlines several times using group sale. May 2017 Southwest airlines Changed their policy for group sales. This has been a nightmare and I haven't even flown yet. My family and myself used group sales to book a trip to Orlando. First off they require a deposit of $50.00 per person $1,050 (this is not a problem.) When it come time to pay the final payment no one answers the phone. I called for 4 days straight to make my payment. With the final payment you have to pay the original payment in full and they hold your deposit until the final payment clears.

I was younger when I traveled with Southwest Airlines, so things are kind of vague but I remember getting snacks and liking the fact I received a complimentary soda. I also like that if you are on a long flight you are able to watch a movie as well and it makes time move much faster, I'm sure most of us would like to start our vacation ASAP, so the faster the better! Maybe they could make the seats being more comfortable and better for long travel. Especially on long flights it is sometimes difficult to get comfortable.

I was hung up on by a Southwest agent on the phone after she cut me off while I was still speaking by talking loud and down to me. I had booked a flight for work travel (which I do regularly) and was returning after a night of no sleep and 6 hour meeting. My meeting ended early. I was booked on the 6:45pm back to Chicago from Tampa. I decided to go to an earlier flight's (4pm) departure gate (after clearing security) by 3pm. I was there at 3pm. I only had a small carry on. I knew (from the attendant down at luggage) that 18 seats were still open for the 4pm. At the gate, I politely asked (and smiled because I knew I was asking for customized service) if they would be willing to switch me to the earlier flight since I knew there were many seats open. The SW worker made no inquiries into my situation nor whether I was a RR member and said no. His response was that I can pay the difference ($320) and that's it.

I had to take Southwest Airlines last time and the overall experience is not so good for me. The seats are outdated and uncomfortable. There may be more routes and relatively a little bit lower fares than other airlines. But I would not recommend Southwest to anyone. I always check in online very early but I still couldn't get an early group boarding. I really hated its open seating policy. It's another way to raise the fares with forcing you to buy premium boarding. You have to buy a premium boarding pass otherwise you'll have to take a middle seat.

Their website is very user friendly and they fly to the destinations I most want to travel to. I like that there are no baggage fees and that you get to check one bag per person for free. They have never lost my baggage and they offer their flights at great prices. Southwest is my favorite airline. Flights are usually always on time and the employees are always friendly, helpful and courteous.

Nonstop flight from OKC to Las Vegas. Customer assistance in purchasing tickets very helpful. Easy travel was great with Southwest. Attendants were courteous and very helpful. Comfortable seating, easy check in, boarding and departure. Unable to get assigned seats in advance of flight. Seating only on first come basis but was able to get seat by window. Flights right on time both going and returning. Pilot friendly and flight very smooth. Baggage claim very good as well. However, they no longer serve in flight meals or snacks and the cost of alcoholic beverages is very expensive. But overall very good experience.

Really like the customer service and I have always had good experiences flying on Southwest. We flew in a terrible storm and the attendants made sure my children were comfortable. No hassles at check in and much Lower prices than other airlines and friendly people working for them, they don't charge as much for luggage and that is important. However I dislike the fact they don't have any food on flights. Also the insides of the plane are a little cramped and they could use some updating.