Southwest Airlines Reviews

I had a good experience with Southwest. I like the open seating arrangement and the boarding style. I also like the low special fares for the flights, as well as the the last minute fares. However, the special fares are not always available. I also think that the flight attendants are entertaining. When you have entertaining flight attendants it can make a short flight better. Although the entertainment value can be high, sometimes the flight attendants go overboard and it makes the experience a little sour.

Flying with Southwest has been pretty good. It been one of my favorite places to fly. My friend that is a pilot also flies out with Southwest. They tickets were pretty cheap and I didn't encounter any extra fees so I was pretty happy. The seats were nice and I enjoyed the refreshments that were provided. The customer service was fantastic and always fantastic. I think the employees were the best part. They are always helpful and care about the customers. I liked their prices and the employees. Overall the planes were in good shape and it was a smooth trip. If I had to complain then I would say prices were too high and I guess there isn't a ton of leg room in the economy seats.

There was no hidden fees and the procedure was excellent. There was the utmost safety and everyone was so friendly, great and willing to help and serve. They were fast about request and they weren't rude or mean which is a big plus. Overall it was a wonderful flight experience and I'll gladly fly through them again anytime for sure. I really enjoyed the service and company.

I was surprised to have my flight canceled while on the way to the airport. I was shocked when I explained that I had a non SW international flight and was told I would have to pay a fee to rebook a flight at another airport just to make my flight. Does that seem fair? Seems like SW is making money on canceling flights!

I don't like to fly because I'm scared of heights but the airlines itself is very nice. The seats were comfortable and I enjoyed my flight every time I flew with them. Typically there are no delays etc. The service on the flights are fast and friendly. Southwest is a very good airline. Moving forward Southwest Airlines is the only airlines for me.

There are so many things I love about Southwest. Several stand out more, very courtesy flight attendants and the humor of the flight staff. They ease your nerves before the flight takes off, always making it more fun to fly. The pilot and co-pilot always talk to us and are so friendly and informative. They always exceed my expectations so when it's time to book travel, I always go there first. Not to even mention the more than reasonable fares!! There are two things that I dislike but it's so non important because the outstanding service they provide makes this seem petty. I do not like the snacks they hand out and also that they don't fly in and out of more places. Other than that overall experience with Southwest has been outstanding, safe and considerate. I have flown with them at least a dozen times. I am in a wheelchair and they go completely out of their way to accommodate my needs.

Easy going at great prices. Their online ticket purchasing was pretty easy in itself but it's just hard to match a good price to the right dates and then deciding on what time of day to fly for a better value. Sometimes their Want to Get Away deal confuses you when trying to book your flight. I like that there is no business class or first class makes every passenger a priority. They offer a laid back environment and the flight attendants usually make you laugh during the safety procedures taught before the flight takes off. I've never had a rude attendant wait on me. They have always been helpful. If there is soda or peanuts left over they'll give you seconds and thirds. On the other hand, what I dislike about Southwest is it can get very cramped on some flights. Overbooking and standby seating seems to be a very common issue. I always find myself asking a flight attendant if my flight will be full. That way I can periscope the best seat I can get in advance.

On 5/16/2017 I went to pre-board Southwest Airline Flight 1669 from Orlando to BWI at gate 121 leaving at 9:50 am. I had an unfortunate interaction with a ticket agent name whose name began with a V. I could not pronounce it. Eventually she had to get assistance from a supervisor (Sue) to avoid us missing our paid flight. Delayed us by 45 minutes. I was arriving back from a peaceful carnival cruise to utter rude, discriminating behavior by a Southwest employee (Her name began with a "V" I could not pronounce it) towards large people.

I liked that Southwest Airlines offered a nonstop flight from Pittsburgh Pennsylvania to Austin Texas at a very reasonable rate for round trip tickets. I booked the flight on kayak.com and it took about two and a half hours to get there one way. However, they charge extra for certain things like oversized baggage and some other minor charges but overall good.

I like everything about them. The whole experience with Southwest was all good and I like everything about them. The service and the price is beyond expected. I got my tickets in a very nice deal and I am happy and contented. I also like the staff because they are nice and it's comfortable to fly with them because they give us what we really need and they pay attention with what we want. I am glad that my sister and mom bought us a ticket to visit them and it was our first time flying with this airline company. It was also memorable since I have my first son.

Great way to travel. I like their prices a lot and their customer service. The plane itself looked clean and I also liked the workers who worked on the plane. The food was great and they had a good selection of beer and usually it was me asking for another beer. If I needed anything they were right there for me. But I did feel cramped while was on the plane but I feel like all planes are like that unless you're in first class. Overall, the experience was nice.

Customer service was very rude to my face and they are not nice at the counter when doing work for the customer. They should know the customer is always right. I don't like the wait by letter to board your plane. The wait is so long if you aren't boarding first. It is like a cattle call. You are the only airline that boards this way. Maybe they should look at how other airlines board planes because this should change soon or you will lose many customers. The only thing people might like about Southwest Airlines is the color of paint you all chose on the outside of the plane. Sadly it should be something else to like about this airline.

Southwest is wonderful and there are many things I like about them. I like their boarding practice where you call in advance, get a number, then board by that number. Pretty efficient and fair. I also like free baggage and I think they are the only airline that offers it to everyone. Another nice feature for Southwest, you can make a reservation and hold it for 24 hours. They offer free Sirius Radio and Direct Television channels and flying time certainly goes by faster with these two perks. I also enjoy that Southwest serves Coke products! The plane is always clean, the seats are somewhat comfortable (more comfortable than many other airlines) and usually the flight attendants are friendly, informative and efficient.

I'm overall pleased with Southwest Airlines. I had a long flight which included a meal and in-flight movie. Their disaster plan was presented in a fun sing song manner. The pilot even stepped out to introduce himself to all of us. He also provided a little background on himself and his experiences. All of the staff was exceptional. They were super friendly, always asking if they could do anything for us. They were offering pillows, drinks and snacks. There was always a flight attendant handy for any questions and they even helped me to make a call in flight.

City Bus of Airlines: I flew SW for years! Then they screwed me over on a promotion that I qualified for and never got my A-List status back. So I decided to go back to United and actually earn REAL perks. SW is lame with their no assigned seat policy. Really!? Just to be different? So families boarding later can never sit together and you MUST check in online 24 hours beforehand to secure your early boarding? That's the only real "perk" you receive with A-List - earlier boarding. Big deal. This is what SW told me was "lucrative". It's laughable. A city bus is a city bus. No seat is better than another. No first-class, business class, nothing...

While in college, I chose not to participate in Greek life. Boy am I lucky I saved those dues, because today, I was a part of the biggest Frat party in North Carolina history (sorry to steal your thunder, ECU). This morning at 8:00 AM, (a Sunday) (MOTHER'S Day), I boarded a flight from Raleigh to Fort Lauderdale, so I could make it to work by 1:00 pm. When the captain announced a mechanical issue, rather than assist us with our travel arrangements, your flight attendants saw the inactivity as the perfect chance for in-cabin kegstands, launching a trivia game complete with shouting, cursing, most importantly, free booze.

I had a wonderful experience flying with Southwest. Their check in process was easy because you could do it online and this mean that I could do before entering the airport and it makes it a lot faster when going through the gates. I like their planes, meaning that they are spacious and have good entertainment. They also offer free drinks and headphones. They also have great customer service and offer many different thing I can purchase but I dislike the fact that you have to pay extra for a seat that you pick and by this you don't have the freedom to choose any seat you want.

On my first experience flying I was very nervous. It was with my mother and luckily it was on Southwest Airlines. I was pleased and I don't think it could have been better unless I was in first class. It's been a very pleasing and enjoyable flight. The price was very reasonable and the flight was very relaxing. The pilot made the ride smooth and comfortable and the plane and seats were very clean.

I liked every facet of my experience with Southwest from pleasant customer service to ease of boarding. It was easy to select my ticket and Southwest personnel were very easy to book my travel plans with. Southwest provided one of the best flying experiences I have ever had. It went extremely smoothly. I liked being able to travel easily from the far East coast to the far West coast to visit my daughter and the most important part of flying for me, besides safety, is departing & arriving on time.

Good experience overall. I like the in flight service - great attendants and customer service. Plus, I like the TVs on the seats and self serve kiosks are good and save lots of time. It can be chaotic near the gates and long lines for waiting. Sometimes the flights are not on time. Otherwise, good service.

My overall experience was Great. The purchasing of the tickets went smooth. I purchased my tickets directly from friendly caring people who assisted me the way through the purchase. I like the very valuable excellence in ticket pricing. Very very good transaction. The booming staff was friendly and kind. Seats. Hubs. Size. The quality was great. The plane was clean and shined up. The flight was smooth. I landed on time. My bag made it through in harmed are marked in any way. A captain was nice and a stewardess was friendly that. I would recommend Southwest to anybody friend family or Foe look forward to traveling. Look forward to traveling Southwest Airlines again. May god bless.

The ticket purchasing process of Southwest was easy because I do it online. I don't fly it often, only when it gives me a better price. When things go smoothly with checking in (because I usually pre-print my boarding pass) and the plane leaves on time, it makes me a happy traveler. It got me to and from my destination without incident & my luggage made it as well.

Southwest was quite the experience. The seats are too small for anyone over 5' and 110 pounds to be comfortable. Also, the plane was crowded. I felt like I was in a tube. But the refreshments were good & so was the service. Thankfully, it was somewhat of a short flight.

Southwest is the best airline. Tickets are easy to purchase, and when purchased online, the website is fairly easy to maneuver around, especially when getting reservations and all through to the payment. I can make reservations with the convenience of being home relaxed. Staff are very pleasant. I like the customer service they have. They smile, are pleasant to speak with. They could use better snacks in flight, though. Maybe larger snacks and drinks.

I love Southwest. It was a smooth experience and reliable always. Very easy to purchase tickets and flights for yourself online and use their services in person as well. However, they are often a little hard to find in the airport if you need to ask a question about a flight. But I like their cushioned reclinable seats that are on every plane and they have a lot of really great free TV available and movies for you to watch on the flight the whole way there.

I really enjoyed my experience with Southwest. Their website was easy to check in with, my flights were on time and the staff was delightful. They were friendly and seemed to enjoy their job. They made my flight rather enjoyable. Baggage arrived on time with no issue. Their prices are slightly higher than other airlines but overall I don't have any real complaints as they did a wonderful job on the flight.

It was great because it was not super expensive. I liked how they had a lot of dates available. Also, the seating was comfortable. There were a lot of seats and pillows. The refreshments was very yummy. Also, it was very convenient. The hostesses were very nice and sweet. However, I did not like how the airplanes are kept very cold. Also, some of the staff can be rude or mean. It depends on who you are travelling with. Also, during some times or seasons, the tickets can be very expensive. This makes it very hard to pick which dates.

Overall, my experience was great. I had no problems at any stage of travel, & as a passenger with disabilities, this is important. They were also great when my daughter flew solo (though technically they were still in the merger process stage with Airtran at the time). I like their customer service & their prices most of the time. They tend to run on schedule as much as possible, their planes are clean, and their flight staff are usually pretty great. I'm less thrilled with their baggage fees (though everyone has those at this point) and with a few concerning things I've heard from friends of friends.

Southwest Airlines is great. I like that you get your checked bags for free. And I love that you can choose your own seat. However, I don’t like that you have to pay extra fees in order to check in early and get a higher boarding number. But it’s always a great experience.

I am fond of the reasonable fees, good service and a very flexible time schedule. Many flight times available to choose from and places to visit. I like the fact that there are no assigned seats and you don't have to pay more for an aisle seat. Also, there are many flight times that makes it convenient for me. However, it would be nice if they flew to more destinations so that I could go to new places.

The professionalism of everyone I dealt with was great. Everyone was friendly and extremely helpful. They answered all of my questions and helped me with any requests and always had a sincere smile. The service was impeccable and there were no hiccups at all. I have no complaints. Southwest gave me the best and easiest experience of all of the airlines I have flown with. I always try to book my flights with them before I look at any other airline when I fly.

It was a good experience with reasonable rates and not too many extra fees. The boarding process was good and they offered a drink on board. Customer service was pretty good as well. I like the overall experience, the airline, and the logo. Southwest has nice planes and seats. The staff was very nice and attentive and the pilots seemed very nice and knowledgeable as well. However, maybe they could have better food and snack options, onboard entertainment options, and more comfortable seats.

I had a good experience with Southwest. It was easy to purchase tickets and they were a good price. We could also check in a day before the flight. We had refreshments on the flight, which was nice. I like everything about Southwest. You can check bags for free with them. They have good customer service.

I purchased tickets online, no problem there. However, I didn't care for the boarding experience. I'm very particular about where I sit and if I can't book the seat I like, I prefer time to mentally prepare for it.

I had a very pleasant experience with Southwest Airlines. Bag check and boarding ran smoothly, as well as the actual flight. I enjoyed the refreshments and service while on the flight. I generally enjoy flying and the attendants increased my positive opinion of the trip. General organization and seating were a bit cramped but that will always be difficult on any flight.

My experience flying with Southwest was really nice. The flight was very smooth and calming. It was quiet - I didn't have any issues with it being too loud or other flyers. I liked the people who worked on the plane - they were very nice. They went above and beyond. Asked if everything was alright, provided snacks and beverages. The snacks were good and the seats were very comfortable. I was never bored on my flight, there was plenty to do. It was a little pricey but that's just something that happens if you want good service and a nice relaxing time.

I purchased the ticket online and was able to pick up a physical copy at the counter. Very easy and affordable. All employees are friendly and competent plus the flight attendants were polite and fast. No fees for checking a bag which was great. However, the planes could be a little nicer and more spacious because seating is very cramped on a full plane. And more variety of drinks and snacks is always nice.

Tickets were purchased via online site which was easy. Would go it again. Customer service was better than other airlines. It stands out the most. Baggage fees were about the same and on boarding procedure was pretty seamless. It was quick and the attendants were helpful with any questions or concerns with Southwest and also the cheaper flights that are offered. But the pilot wasn't great in updating us as to why we were having delays and the coach area of cabin seemed tighter than other airlines I've travelled with.

Flying with Southwest is my favorite. I love that they always give you 2 bags free and they make buying cheaper tickets easier online. I also like that you can choose to find the cheapest fare for the month and work your way from there. I have never had any problems when I have flown with Southwest. But maybe they could have free video or movies to watch while flying.

Flying Southwest Airlines was easy and the tickets were reasonably priced. But there were few amenities on my long flight. There was no entertainment nor screens on the headrest of the chairs. There was no wifi so it was extremely boring and drained the electronics I brought onboard. Also, on a long flight, no meals were given out and snacks only once so that detracted from the experience a lot. There were also too many healthy options that kids won't eat. Other than that, the staff were nice and my flights were smooth, quick and painless. The procedure presentation was fast and easy and the flight attendants were engaging and dynamic. They were also very responsive to passenger needs.

Around the end of January Southwest Airlines gave me a promotion that gave me A Listing through the end of April and if I flew on three flights by the end of April I would keep the A Listing for the remainder of the year. I already had one trip booked to take the last week of February. So I booked one trip the last week of March and another the last week of April with all trips completed by their deadline. Well it is now May and Southwest told me I didn't qualify because I didn't register all the trips. I have no idea what that means because all my trips are booked on Southwest.com and they do have record of the trips. When I called their customer service department, they told me I needed to take the matter up with their customer relations. I told them I was taking it up with them and that was the purpose of my call. They told me there was nothing they could do.

Southwest Airlines was wonderful! Everyone was so nice and they were all very efficient. The planes were always clean and the staff paid very good attention to everyone. The pilots would always wait by the door to thank us for flying Southwest and the stewardesses were very friendly and helpful. I liked the fact that the rates were reasonable and they were almost always on time. Plus, I always met someone interesting and had a very enjoyable flight. However, there is no food service and they did not serve Bud Light, my favorite beer. They served Heineken which, in my opinion, is horrible!! They did not serve anything but snacks, even on longer flights. But the snacks were good and you could always get seconds.

It was an easy experience to purchase tickets and the fees were not that bad. Refreshments were fine and customer service was good. The flight attendants are very nice and helpful. I also like that you get two free checked bags and a carry on item and a personal item. The only thing specifically that I do not like is that there is no assigned seats and the order you board is when you check in. It should be when you buy the ticket.

It was very pleasant flying with Southwest. The flight crew were well knowledged if a question arose concerning flight information. The check in process was swift and the flight attendants were very helpful, informative, and eager to make me comfortable. The refreshments were satisfactory. The coffee was absolutely delicious, and the snacks were fresh and tasty. I also like the comfortable seats. They are roomy and I did not feel cramped. I was very comfortable with both body and mind. I have recommended Southwest Airlines to many friends. They are an exceptional airline. I have flown with Southwest many times, and, I have always been satisfied with their service. The prices are reasonable, too.

It was some time ago, but I remember the experience being generally pleasant and easy, no major bumps or setbacks. Nothing stands out to me as being way better than any other airlines, it wasn't a super memorable experience which, in its own way, is something I like. I don't want the travel portion of a trip to be something that stays with me for very long.

What I like most about Southwest Airlines is they are very affordable and they have excellent customer service. They are always a pleasure to fly with. They go out of their way to ensure that the customers feel safe. Purchasing tickets is always easy and they have excellent food and invitees aboard the plane. They are very efficient airline to travel with.

Southwest has been around for a long time and the customer service was nothing less than expected. Ticket price was decent and included no extra cost for luggage. Flight was comfortable, flight attendants were professional and welcoming. You can always expect a friendly face to greet you at the terminal and on the plane. There was a variety of snacks to purchase, and the basic peanuts and pretzels along of soda, water, coffee.

The overall experience with Southwest was a very good one. There were no delays and boarding was orderly and prompt. The airline staff were very courteous and helpful, and beverage and food cart came through quickly, hardly any waiting for it. I also like the ability to choose your seat and 2 bags fly free. Plus they always have low fares and they make it easy for unaccompanied minors to fly with no worries. The only thing I dislike is that Southwest doesn't fly to certain destinations. And I don't like how they increase prices (still not a ridiculous amount) when there is a holiday, or summer, or spring break. I think it should have the same price fare all the time.

It was easy purchasing tickets and flying was relaxed. Boarding was no hassle. Staff was gracious and the atmosphere was not at all rushed. Also, their staff and flight service are kind and generous and the rewards programs are very nice. I do so very much enjoy those honey roasted peanuts. There are no qualms regarding the airline other than the frequent delays. Only once has my flight been diverted to a different airport but only due to weather.

I wanted to say thank you to the Southwest attendant that assisted me in booking a new flight after missing my flight. He was so helpful and patient with me. He did whatever he could to make sure I was taken care of and on the next possible flight to get me home. He was a complete professional and did his job very well. Thank you again.

I really enjoyed flying with Southwest. It was one of the best airlines I have ever flown on. The people were very nice and wanted to make sure everyone was comfortable on the plane at all times. The flight attendants were very good at checking on everyone on the plane and making sure no on was hungry or thirsty. I liked most of the experience, except my flight was delayed and I almost missed my connecting flight back home which wouldn't have been good.

I fly Southwest due to cheaper flights to destinations I most frequently travel. It works okay for short flights to go see family. I can afford to see my family more often by flying Southwest. But I dislike the lack of quality. It's clearly economy with a lack of quality in seats, very small leg room and narrow seats, no refreshments and poor customer service. I don't like that snacks are for purchase only. It feels like it's about Southwest getting as much money as possible rather than quality. Overall travelling with Southwest is not my favorite.

Free baggage for first two bags. Ticket prices are much cheaper than everyone else and they get me where I want to go just the same. It's just a plus that I can sit wherever I want. The flight attendants are always friendly. You don't always get happy flight attendants and I can appreciate their hard work. They don't always get the best customers but they make the best of it. I dislike having to pay extra to get checked in automatically. I also understand everyone wants to get on the plane in group A but there shouldn't be a fee to have a computer check you in to get in group A.

My experience was horrible. Southwest was a horrible company to deal with. The tickets were overpriced and you get no service, no meal and pretty much just get a seat to sit in for the flight. The ridiculous wait time to check in was a headache in itself. It was atrocious and their people not very helpful and you do not get much of anything for the amount of money they ask for. For a short flight it's simply appalling. If I knew then what I know now I would have never flown with this company. I felt like I was an inconvenience to these people instead of a customer who paid for my service. Their service completely sucked. I was amazed at how little this company cared about their paying clients and our comfort. I hope that they really revamp there entire infrastructure or I will never be using their services again.

I have told my friends I only used Southwest Airlines until I found out its refund trick mentioned nowhere recently. I paid $317.96 on 4/9/2016 for a trip to California but couldn't make it. I tried to use the refund before it is expired before 4/9/2017. So I bought tickets for a round trip for $314.88. While I cancelled it due to work again. Here are what happened: On 4/9/2017, I called Southwest customer relation and provided the confirmation # for the first reservation. The lady told me the voucher of $218 will be issued within 30 days.

The thing I like with Southwest is the staff are very friendly, plane are clean and they always make sure the the passengers get personal kit. It's easy to check in, too. But Southwest Airlines food was not really appealing. The last time I booked my flight with them I preorder my meal. But when they were serving the dinner they run out of chicken as all they have was pork. Since I don't eat pork I end up having only vegetables and bread. When it comes to food they don't even have a back up for people who don't eat specific food specially when you preorder your meal ahead of time.

Purchasing tickets was easy. The price is low and there are a lot of direct flights. I like that bags are included in the price and there are no hidden or extra fees. I also like the check-in process. The staff is very helpful. Moreover, I like the family boarding and that families are given a little more time to board. The customer service was very friendly and the adult beverage selection is good. However, some of the planes are small and feel crowded but it's not a big deal. I wish there were more flights out of Des Moines airport. Also, it would be nice to have levels for families; traveling with an infant is more difficult than traveling with an older child and requires more time.

The service was very good, the refreshment choices were good, purchasing tickets and the online site was easy. Everything offered was good and I enjoyed the overall experience and would recommend it to friends and family. I like how they took care of my tickets when my kids and I weren't sitting together. The people that work there were very nice. I like the times for their flights and where they go. Their planes are clean. However, I dislike the extra costs. Everything wasn't included in the price of the ticket. The price was good but anything extra has to be paid for like extra snacks and extra bags.

We had no delays and everything went smoothly. Boarding was very easy and everyone working on the plane was very nice and helpful. All procedures were explained very well. The flight and the seats were pretty comfortable. We picked up some tailwind and cut some time off our flight which was nice. But for an 8 hour flight we got a tiny sandwich and half a cup of soda. And we had to pay extra for the headphones to listen to the movie playing. Other than that the flight was an enjoyable experience.

I've been flying American Airlines on a weekly regional flight for several years and decided to try Southwest since it opened a new route for the cities I fly to and from. SWA beat American on price, but the service has been awful. I called today (Sunday, noon) and spent over 29 minutes on hold, listening to stupid recordings telling me how important SWA customers are, before a person actually answered the phone. I told her that I was absolutely baffled by the ridiculously long hold, in contrast to the BS recordings I'd begun to memorize, and what that really says about how SWA sees their customers. She said they had heavy call volume - yeah, right - mid-day on Sunday.

Very good experience. Great service, very comfortable and spacious. Well lit and smooth. Great service and comfortable trip all around. The free soda and snacks are great and made the trip even more comfortable for me. The only negative thing I would say about the airline would be that the food is expensive. I would say that there could be more offers for the complimentary food and drink instead of just one time around.

I found the Southwest Airlines tickets reasonably priced, with numerous options for more or less layovers to help bring the price down even further. I like the red-eye options, as these tend to be cheaper. The boarding procedure didn't seem different compared to other airlines. I don't think I had to pay extra for my carry-on, and I got to bring my purse as well. Overall, the flights with Southwest have been comparable to other airlines in my opinion. I like the convenience they provide. I like the more convivial atmosphere that you tend to find with their staff, although this varies widely from person to person. I like the reputation for being friendly and customer-service oriented. I have never lost baggage with them, as I have with United. I have received help with my stroller and car seat when traveling with an infant, for which I was grateful and surprised, considering all the other people and tasks the staff had to take care of.

I have always liked Southwest Airlines. First of all, their employees are helpful and friendly, and most of them even have a great sense of humor. I also like the convenient spot that Southwest Airlines has at my airport (I use St. Louis). It's the smaller terminal and easier to use. My most favorite thing about Southwest Airlines was always the pricing. It used to be the lowest fare from St. Louis to Las Vegas, and while it was not luxurious, the service was always good. A good trip for a good fare. But now American Airlines beats Southwest Airlines' pricing on the flights I frequently take. While I don't like American Airlines as much, I fly with them because I need the better price.

Southwest Airlines are prompt and offers better service. They have good flight attendants and pilots are knowledgeable. They make you feel relieved and tell you what to do that can save your life. When they talk to you over the intercom listen closely to what they have to say even tho they get boring. They have good movies and their amenities are good but it could be better. Also, it takes time to get to the plane. And I hate retrieving my luggage lost easy.

Southwest is an overall very positive experience. Great American airplane company. Their ticket prices are much cheaper than competitors and are easy to obtain. Their ticket prices are always great. Boarding goes smoothly and there are no extra fees which I like. I also like that there are no extra fees for carry-on and two bags. The flights leave and arrive on time without many issues. Also their customer service as always been friendly. On the other hand, I don't like the check in 24 hours prior to your flight leaving. It forces you to be near your computer to make sure you get decent seats. It would be nicer if they had assigned seating.

I had a trip planned with an acquaintance that he purchased for me, for May which I never went on. Because we didn't see eye to eye on things he realized that the funds would turn into a credit on my rewards account. He told me to use it for a future flight. I did not know how to do this via the mobile app so I called up an agent first thing in the morning yesterday. She probably didn't get enough sleep because she totally screwed everything up. I requested a trip for dates in June and she booked me for a flight that left YESTERDAY and returns on May 8th. She sent the confirmation to an AOL email when my rapid rewards is a gmail account.

Purchasing tickets was extremely easy and very cost-friendly for my entire class to go to Chicago. We didn't run into any issues with the airline and it was so simple to just get there and go. If we ever fly again we will definitely be choosing Southwest. I love the customer service and how they strive to be better than the low expectations that regular airlines set for the rest of flyers all over the world. I appreciate their efforts to make sure all flyers are comfortable and well-taken care of for the entire duration of the flight. They are my favorite airline by far.

It was a decent experience, but not great. I got seated next to a rude person. It costs a lot just to watch a movie during a long flight and they didn't allow me to have more than one drink on an 8 hour flight. I just was not impressed. It wasn't a bad experience, but there was nothing that made it better than any other airplanes. I wish they had better food for longer flights and I wish the seats had been more comfortable and also I wish that there had been free movies to watch on longer flights.

Overall, we had a good experience with the purchase of our tickets. Their fares are competitive. They were willing to work with us as a group to get us all on the same flight and still keep the fares reasonable for us all. The pre-check in was easy, as well. I didn't experience extra fees. The agent was very nice and helpful, too. Southwest is considered the "no frills" airline, but our experience with them was fine. However, I wish they had a couple of free drinks for passengers. The purchase price is pretty steep, as well.

Southwest Airlines is OK to travel with. I like the friendliness of the flight attendants. Headphones are sold as well to watch the movie if you need a pair. I also liked the pricing but I disliked the fact you couldn’t pick your seat. I would of loved if I’d been able to know my seat and I would also like more snacks to choose from.

I liked that the airline was found at a convenient airport. The staff was absolutely exceptional and they took care of me and helped me with my luggage. I am rather short so it is hard for me to put things in the overhead. Also, the prices are extremely reasonable. I had to pay extra for my checked bags and I was not thrilled with this but I do understand that most airlines charge for that as well. Otherwise, my flight to and from my destination was great and smooth.

I was traveling with my friend and I was her traveling companion, since she needed a wheelchair. I was very nervous about the whole thing. I had never checked in by myself. When we arrived in Milwaukee, we were treated with respect. A young man came to us and got us all checked in and we were soon on our way. He got us to the family restroom and waited patiently until we were through. He then took us right to our flight. It was a huge blessing for me and my friend, too! Someone met us in Atlanta and again took us to the next terminal. On our way back home, we were helped in the same manner. I definitely recommend Southwest Airlines!

The pricing on the tickets are usually a fair price. Onboarding procedure is fast and easy and I never pay for extra stuff. I like that I can upgrade my seat to first class when I'm at the airport. The airplane is always clean and I never have a problem with the staff. They are always really friendly and helpful. The refreshments is wonderful but wish I can get a full size pop instead of a tiny can. Also, I once use to not have to pay for a meal. Now when I fly I have to pay for it. The portions are small and it never taste great when I eat. Meals that they once served was delicious.

I like purchasing online and getting seating by checking in early. Never had to pay extra fees. I just get regular refreshments that are offered. Customer service has always been great. I like the stewardesses who are funny on the intercom too. I also like being able to watch tv and I love being able to bring two suitcases for free and two smaller carry ons. Also one time my suitcase was a little over in weight and they let me pull some things out and put in my lighter bag. I have always had great experiences with them and they are the first company I go to.

My overall experience with Southwest was normal. Purchasing tickets was very easy and the ticket prices are at an affordable rate. The boarding procedure was routine, no issues. Extra fees for extra baggage. Refreshments and amenities were like other airlines. The specific things that I like about Southwest are fast flights. The flight attendants are also always professional and courteous.

I had a pleasant experience with Southwest. They were on par with other brands so it was not something special for me. I want to remember the trip more than the flight, so I like that I was able to remember my trip more than just the flight there and back.

Ticket prices are competitive and it was relatively easy to purchase tickets, but it's a pain to try to coordinate the on-line acquisition of boarding passes with travel companions. On boarding is also confusing. I don't like the boarding pass procedure or trying to figure out where I'm supposed to be standing in line waiting to board. Also, the seats on the plane are too cramped to have a comfortable flight and refreshments/amenities are standard. But the terminal and on-board employees are generally friendly and have good humor. It's also pretty easy to get a soft drink refill on the plane.

From purchasing ticket online and using an electronic ticket to boarding, the process was expedient. The plane was clean and seat comfortable. Friendly customer service throughout travel experience.

Southwest Airlines was excellent. Flying with them was a very easy process. They were courteous and they took very good care of me. The flight attendants were very nice and attentive to me which helped especially since I was only 16 and it was my first time flying so I was very nervous. They made sure that I was happy, not scared and that I got where I needed to safely. It felt as though they payed special attention to me to make me feel good.

Compared to other companies they are the cheapest. The purchase of ticket was very good and they did not charge for luggage. There were no extra fees and refreshments were ok as flight was only a couple of hours. The specific thing that I liked about Southwest was that I was one of the first persons to board as I was handicapped and did not have to fight or have trouble getting on/and in seat of plane. The only specific thing that I dislike about Southwest is that they do not have a straight through flight from Dallas TX to Hartford CT. It takes me about 6-8 hrs with layovers to do what should be 3-4 hrs flying if it was straight through.

Southwest Airlines’ customer service was very professional and more than accommodating. It was during the holiday season and I needed medical attention while in flight. The staff was very helpful without drawing attention to other people sitting in the same area as I was. I personally have had no problems with requiring assistance when needed due to my medical needs. Sometimes the food is a bit unlikeable and I wish the seats were a bit more accommodating but I enjoyed my flight.

Southwest is great and really takes care of their customers. They usually make sure you have inflight refreshments and help whenever someone needs anything. The flight staff is always friendly and will talk with passengers as they board the plane. Most of the time the tickets are inexpensive and they always have a multitude of flights going to your destination that day. I really like not having to pay baggage fees and I also appreciate their new ticket kiosks because it helps shorten your check in time. And there is always staff on hand to help you out if you need it. However, most of my flights have been delayed by at least 20 minutes. I wish there was a little bit more leg room because I'm a fidgety person and can't sit in one position for very long.

Southwest is solid and dependable. They always offer low prices and easy loading and unloading. Every time I flew Southwest they were on time. The last time I flew we could still have a generous size carry on and I was on weekend trips so I did not have to check any baggage. The only thing I don't like about Southwest is that they don't fly direct to cities that I want them to fly to! Also, years ago they did not have assigned seating and that didn't always work out well, but I believe that is no longer the case. But they usually fly into the smaller airports which usually means an easier commute from and to the airport. Also, usually close parking!

Southwest was inexpensive, and I especially appreciated their no baggage charge, courtesy shuttles, quick boarding, and great friendly staff. Their customer service goes above and beyond to please their customers. The planes are state of the art and comfortable seats, their refreshments were top notch and their in-flight movies are also very good. If they fly to the destination I am headed to they will gladly garner my returning business. Everything was totally, thoroughly, exactly, precisely perfect.

Been flying with Southwest for several years on the California coast leg, only once had a notable problem with awaiting plane arrival (mechanical problems). Other trips, if late, were not that far off the mark. Best trip of all was on either Memorial or Veterans Day, on a night flight that was sparsely seated. The flight attendant announced her thanks for all service people on board and sang them a song - she had a beautiful voice and it was a moving tribute to those who risk their lives for our country. Will never forget that experience.

We recently flew Southwest for a short Disney vacation in Southern CA. The flight was fine but the steward and stewardess on our return flight home were awful! As we boarded the plane and attempted to find an empty row to sit in, we came upon the male and female employees chatting it up - one blocking an entire row on the lefthand side of the plane and one blocking the row on the right side of the plane. I attempted to say "excuse me," thinking either of them might move so passengers could utilize this row of seats, but they refused. Passengers were inconvenienced as we headed for the back of the plane. When all seats in the back were filled, this rude duo made their way to the front of the plane. The last to board ended up with the better seats. Very rude behavior -- and they were not any more polite in serving a courtesy beverage either.

It was very easy and very enjoyable. Flights were on time and crew was polite and helpful. Tickets were easy to purchase and were very reasonable. Check in was smooth also. All in all it was a wonderful experience. I would definitely fly with Southwest Airlines again.

Cheapest prices around and their website is also extremely easy to use. Their customer service is top-notch, as well. The pilots are also very experienced and their flight attendants are the best. They really care about the people and are serving you, show a lot of pride in the airlines and the company and themselves. Since I am handicapped, I board 1st and they care about my boarding. I am always helped on and off the plane. Des Plaines are always extremely clean. Their seats are very wide and comfortable and I've never felt cramped or claustrophobic. I also have never had a late arrival while flying out of Tucson, Arizona or Phoenix, Arizona. But, I wish more food and a way that they could offer more specific flights to certain destinations around the United States.

Easy to get tickets last minute and no problems getting seats on planes. Many flight options, reasonable prices and few fees which was much appreciated. Free bags and lots of room to put luggage. Even though I appreciate low prices and fees, Southwest seems like lower level compared to other airlines. They could have a few upgrades and luxuries like movies, snacks, drinks, seat upgrades etc. They have limited refreshments so I was hoping for more because I like to eat and drink even on short flights.

Overall, food was good, no hidden fees or charges, luggage is not extra charged and seats are comfortable. Fares are better than most other airlines. They seem to have more promotions. They go to the places my family seems to want to travel to. I do not fly, just one time, so I go by their recommendations. On return trip the landing was a little scary. After this trip I decided it was my last airplane trip. Did not like that scary feeling and I noticed the stewardesses were a little apprehensive. Not a good experience.

On 4/29/17, flight 4866 from LA to Phoenix, Arizona we were delayed departing by about 45 minutes. This was due to incoming flight being late. We were asked to return our tray table to the upright position before we got our drink order. We were in row 7!! Once we got it we were told to drink it quickly and get our tray up. We had to "chug a lug" it. Not enjoyable. When I commented to the attendant that I was surprised that SW would even charge us since we were 45 minutes late in leaving. She said "Thank you" with a Cheshire Cat smile. Why wouldn't they just say they could not serve drinks due to the short flight (55 minutes). We have been on several other SW flights that were late departing by just a short amount of time and they apologized and no charge for the drinks. Who makes these decisions?

The entire experience was great with Southwest Airlines. Purchasing tickets was easy to do online, boarding process was easy, and the customer service was great. Friendly staff. I enjoyed and will definitely fly Southwest Airlines again. They have and always will be my first choice when flying.

Purchasing tickets was quite easy with Southwest. It was quite a few years ago, but each flight was the best price for a short flight that I found. I recall there being very little fuss, and finding everything to be efficient and clean. I also really appreciated how kind and efficient the flight attendants were. They made the whole experience less stressful and more enjoyable. They were friendly and answered any questions I had. They were also very polite about asking me to mind a child traveling alone, which makes me confident to allow my own children to fly with this airline.

Southwest Airline has mostly good prices if your dates are flexible. I like that you can change your flight dates without a fee. I also like that you are allowed free baggage unlike other airlines. Purchasing tickets was an easy process. Boarding was a little bit confusing the first time but you get used to it in time. The flight attendants were very friendly. But, I don't like some of the flight paths, with some flights taking you hours in the wrong direction and then having a very long layover. I also don't like that Southwest Airlines flight attendants do not have a refreshments cart and instead take drink orders. Snacks could be better too.

The overall experience was amazing but it was lengthy. Lol. Flying on an airplane takes a lot of planning. But the airline was very accommodating and gave snacks. But I disliked the snacks that were provided. They were measly little crackers when I wanted a sandwich and didn't receive one. I have never had such a poor snack in all my life. I was starving so I ate them and then was thirsty. And then they offered me a beverage and I got water. I really liked the staff that was nice and stuff. It was an ok experience apart from the snacks.

Very positive experience with Southwest. Generally good on price, easy to book, direct flights to the southwest from my nearest airport, and no problems with the either leg of the trip. Reliable and pleasant service, comfortable accommodations, excellent staff, and decent food and beverage service. I wish that Southwest flew to more locations. Would like to be able to accumulate frequent flyer benefits on a regular basis.

We had a very nice flight and we're very comfortable. The entire trip was smooth. Scheduling a flight with Southwest Airlines was easy to do and it was nice getting my flight information sent to me. The stewardesses were helpful and it was nice to hear from the pilot at the beginning and the end of the trip. They were also great to help guide me when I arrived at the airport. The service on Southwest was wonderful and they were helpful at the ticket gate as well. However, I wish Southwest Airlines would provide meals again for longer flights and not charge for baggage that is a little larger than it should be or allow you to bring an extra bag at no additional cost.

If this company really wants to provide a service, they should train their employees better. It should not be giving good customer service as an option.

I have flown with Southwest Airlines for years and found my flights to be pleasant. Service was outstanding and all boarding procedures went smooth. Tickets were always at a reasonable price and there were no extra fees because I only had a carry-on bag. And the refreshments were great. I would pick Southwest again for another flight. It’s an easy and enjoyable experience. It’s always a great time when we fly with Southwest.

I was happy with their service. They have been improving their service in planes and in airports, scheduled in time take off, no any delays or issues, everything was fine. I will continue using this airline. It was clean in airplane, no luggage issues. But at the same time increase the security requirements. I believe this is challenging task for all air companies.

They are efficient and professional. They exceed my expectations for travel! I acquire points with a SouthWest Visa card and my husband flies free as my "companion" everywhere I fly. Yes = FREE. Such a deal!!!

We've traveled Southwest numerous times. The flight attendants are very helpful and snacks are the same as on other airlines. We pay the extra fee so that we can check in online 24 hours prior to our flight, which usually lets us be in the first 50 passengers to board the plane. They do not have assigned seats so it is worth it to us and we can have a better selection of seats. One disadvantage to this airline is that all seats on the plane are the same - narrow with limited legroom. When we were on a 3 hour flight recently, I had the bad fortune of sitting in a middle seat and was extremely uncomfortable the entire flight. I will not make that mistake again!

I've been a member of the Rapid Rewards program for over 15-years. I've had great service. My only complaint was the gate agents in Ft. Lauderdale and the luggage handlers.

On April 23rd my S.W. flight was cancelled. (Air traffic control was the reason given.) I was not offered re accommodation to my destination. I was offered another flight to a different airport the next day. I was not offered compensation for an extra overnight stay. There were many other airlines flying into my destination that day so the airport was functional. I ended up rebooking on another airline with very little notice at hefty price, I contacted S.W. requesting reimbursement for the extra flight I had to purchase as they did not offer me a means to return within a reasonable amount of time or to the same location. The response was, "Since the matter was beyond our control we do not offer to reimburse."

As I am a cardiac patient, sometimes I just not up to flying that day, (I have 15 stents in my heart) and I have never had a problem changing my flight. Never have to pay for checked luggage, too hard for me to cart though the airport. Plane leaves on time over 90% of the time. If it leaves a little late, they seem to make up in the air, and I've flown with them well over 100 times. The prices are always fair. I am a happy customer.

I explained I have 2 flights currently booked on Southwest. I needed to change the return flight on the June flight. By mistake, I changed the return scheduled for this coming week. I had to pay $100.00 extra for 1 ticket and an additional 7700 miles for the 2nd one. I realized the mistake within 5 hrs and called immediately to change back. The original agent was unwilling to accommodate me at all. I ask that the $ be put into my Southwest account and the miles back into the account. Impossible she said. I immediately contacted customer relations. The agent Mariam ** has no interest in helping me. Again saying nothing she can do. As we all know anything can be done. I was not asking for any money returned to me, and I also believe miles cost the airline nothing in the big picture.

Southwest is a good airline. Their rates are good. The snacks are okay. I do think on longer flights they could have a little something filling. Overall, we have been pleased.

Southwest was a lower cost airline at one time but now seems to be on par with all of the others. The main problem that I have had with Southwest is their animal policy. I am very allergic to dogs and cats and on my last two flights with them, it was a nightmare. One young lady (early 20s?) was sitting in the very front seat and had a full sized golden retriever type of dog that laid in the aisle for the entire trip - there is no reason that a large dog like this needs to be in the cabin. On the other flight, one from Oakland to Chicago, someone behind me put their dog in a carrier under my seat. I guess the dog could not hold its bowels on takeoff and I had to put up with that awful smell all the way to Chicago. That was two years ago and I have not flown on Southwest since.

I travel with Southwest often. Last week, much of the East coast was shut down due to inclement weather. My flight was only from Phoenix, AZ to Ontario, California. Others were stranded in the airport because their flights had been rerouted or cancelled all together. The Southwest representative at the gate check in kept her cool, and tried to accommodate all of the many angry passengers. If ever I am in a similar situation, I hope it is with Southwest. They seemed to really care about getting their passengers to where they needed to get to no matter the situation.

The flight was on time with comfortable seats. The stewards and stewardesses were courteous and pleasant. I do wish the price from Philadelphia to Houston was a little cheaper when staying for 2 weeks though.

As a long time Southwest customer, I trusted Southwest. Then this week, I booked a four season hotel on Southwest.com. Big mistaken. They switched to Booking.com which is overpricing. Their culture is pretty bad. Will never book hotels on Southwest.

WARNING! When buying gifts, be warned that Southwest will only accept TWO gift cards for your flight!! This is nowhere advertised, you only find this out when you book your flight. This is so wrong for their customers. My son wanted to take a trip but could not afford it. Weekly I purchased a $25 gift card to help him out, but when he attempted to pay for the flight... they would only take two gift cards or $50. So much for gift cards being like money!!! Southwest is the only company I've ever heard of treating their customers so poorly!

Made a reservation for my granddaughter to return home on 04/08/2017. The rep charged me twice and now may account is charged double. Southwest has taken their sweet time to answer my calls. I am very upset and Southwest is taking this lightly. My account has yet to be reimbursed.

My son flew from Providence to Baltimore to Pittsburgh. After hours of delays he arrived at Pittsburgh airport, only to find his bag torn apart and the clothes lying out of it and on the conveyor. The clothes were destroyed - shredded, actually - and Southwest gave him an incident number and told him they'd get in touch within 30 days! That's all! Oh, wait! They offered him a voucher for future flights!!! I called six days later and was told by Stephanie there was nothing they could do and nobody I can talk to until somebody reviews his case!

While booking three tickets for my family on the Southwest Airlines website, I selected flights and fares that I wanted. The fares were $430 round trip each. (It should be noted that I was an A-List Preferred passenger on SWA for years, so I was not new to this.) I clicked next to go to the payment page only to learn that Southwest doesn't have a payment method that allows for a passengers to use both Southwest Airlines points and credit card payment. You would think that this would be possible? At any rate, I end up going to book the first ticket using points. No problem. However, when I returned to book the other two tickets using credit card payment, the fares were no longer available. What! I was in the process of paying for a rate that they published to me, and right in the middle of the process, they changed the fare?? HOW IS THIS NOT AT WORST FRAUD, AND AT BEST A DECEPTIVE PRICING PRACTICE?

Southwest used to have amazing customer service and care about their customers. No more. This has been declining for a while now, and today was the straw that broke the camel's back. Am officially done with them. We were headed on vacation to Ft Lauderdale today. They overbooked the flight by 30 people. Because of my husband's boarding position, he was not able to get on the plane and was one of the 30 people 'kicked off'. They had, however, confirmed with us prior that he would make the cut. This was also after us waiting on a 2 hour delay for this plane. No seats available for a few days to get out, so we cancelled. Had to battle just to get this flight refunded (for which we couldn't even travel on). When they refunded it, they acted like we should be grateful for that. Travel voucher was also provided, but this is useless. I no longer want to deal with the headache anymore that is traveling Southwest. Will take my money elsewhere.

Last April I purchased a ticket to Florida for my nephew's wedding. Three days before the flight I had a stroke. I was in the hospital for weeks and off of work for four months. At the time my sister called and canceled the reservation and I had a year to use the ticket. I didn't even remember I had a ticket until two months ago. I couldn't transfer ticket and health reasons was not going to fly. I called and they told me what I needed for a refund. I sent them confirmation of cancellation and paperwork from doctor regarding stroke and continued health concerns. Just received response saying they will not refund me. I am telling everyone I know how they treat people and if I do have to fly it won't be with them.

I called on February 21, 2017 regarding my points. As of this day I have accumulated 4,617 points, due to my traveling with Southwest. However I have called regarding this matter, some person stated that have took my points because I haven't travel with Southwest over a year. This should not be the reason, why southwest took my points away.

I checked my laptop into my luggage as I was traveling with my granddaughter and the laptop was an older hp - very heavy. I was flying from Minneapolis to San Diego. Somewhere along the way, my laptop was stolen from my luggage, along with the chord. The first thing SW says when you call them is, "I'm sorry - we are not responsible for stolen electronics". I just told them I wanted to do a lost and found report... just in case. Their air of indifference to their customers is disgusting. It's as if they expect their employees to steal your items.

March 13th. Spent long weekend in New Orleans with plans to fly back non-stop on Southwest 931 leaving around 5:50 and arriving in Baltimore 9PM. Email sent to me that flight was cancelled due to storm forecast and I received it around 9AM on day of return---> Panic... Forget for a moment that this was a corporate decision made because they didn't want to strand their airplane in a city which might be subject to travel delays, not because it was unsafe to fly there - the storm wasn't even forecast to begin until after arrival. Turns out there were no flights earlier in the day or the following day and there was no availability to rebook 2 days later.

Don't trust this airline with your business. Especially at LAX. After two days of cancelled flights, this airline did nothing to aid me to get to a short flight away to a business meeting, which will cost my company considerable money. They were nice enough to call an armed guard, who was very nice to me as SWA supplied no refund to my 220 cash payment. This airline is the worst after 20 years of my A-list consumer sovereignty. DO NOT USE SOUTHWEST!!

I go to college in Daytona Beach, FL. I was going home for thanksgiving break. I purchased my ticket a month and a half in advance. I had the option of either flying Orlando to Detroit to Pittsburgh but I was told not to, so I go to Southwest.com and I buy my ticket. One flight at 11 am was $700, so I get the 11 pm flight where I would arrive at 1 am. My ticket said it would cost me $320 round trip, nope. I ended up spending $647.53 more than double the cost of the original ticket. The flight going through Detroit was $270.

First off BUYER BEWARE. Purchased round trip package to see son graduate from Air Force boot camp. Son got hurt changing his graduation dates. Asked for refund and was told "No problem" -- All good so far. But a week later, their e-mail revealed that only the ground part is covered --- not airfare. Where did it say that in the paperwork and protection plan --- it did not. 3 calls to try and remedy the issue, and give them a chance to correct this led up to the facts at hand and you can guess the rest. After being lied to, jerked around, and even more, yep, it means I'm out over a 1000 dollars in airfare that I will not use and there is not a thing I can do about it but say --- Never fly Southwest or use the Southwest Vacations Group. Hope this helps someone out.

I just spent an hour and a half on the phone with various Southwest customer service employees (nearly 50 minutes of it on hold) and all I get out of my time is a big fat "I'm sorry you're frustrated sir." So my wife was flying from Las Vegas to St. Louis on Monday in the late evening hours to land around 10:00 PM. On the weather channel's website, the St. Louis area is under a severe thunderstorm advisory for Monday night and the rest of the state of Missouri for the entirety of Monday. My wife gets anxious when flying and last time she flew had to go through a thunderstorm and it terrified her. So she calls me on Sunday night freaked out about having to fly through weather.

DON'T FLY SOUTHWEST!!! Terrible customer service. I am even a rapids reward account holder and I will NEVER fly #southwest again. I cancelled a reservation for $689 and when I tried to use the credit for a family vacation they would only apply part of my credit because my daughter wasn't on the cancelled reservation??? So now you want me to have a useless $177.50 credit that will expire and have to pay full price again for a ticket for my 3 year old daughter and give you $300 more dollars?! Way to screw up our family vacation Southwest. Money hungry piece of ** airlines!! My complaint has just started. You will see me everywhere until I am reimbursed. #shameonsouthwest #dontflysouthwest #ripoffreport #gofrontier

Rude and discriminatory flight and ground staff attendants. My wife and I were flying with 2 young kids and 2 older parents, total 6 passengers in our party. The ground staff would not let us board with the family boarding option after Group A. However she let another larger family with multiple teenage kids board before us as they were **. Once our party was split and tried boarding the plane the in-flight crew stopped us and started questioning why I had 2 carry-ons. I politely mentioned that I was carrying the additional carry on as my wife could not carry her and the kids' suitcase. However she kept on questioning me as if I was lying through my teeth. The full flight ensured that we were sitting apart. Horrible crew, consider my customer sensitivity training!!

I normally love Southwest and they can usually help if there's a problem, this was not the case. Found a ticket in our budget to fly our daughter home for Spring Break. Proceeded to purchase ticket and by the time we entered her info and payment info we went to confirm and it said the seat was no longer available. Go back because we figured the flight filled up somehow in a matter of less than 10 minutes. Nope, just the price went up over $50 for the same EXACT flight. I'm sorry, now if you don't have reserved seating then the seat isn't taken, you've just decided to raise the price. That's like someone picking up an item at a store for a certain price, changing the price on the shelf without telling the person until they get to the register.

Trying to get the best fare available, I went online immediately after the reduced fare went up on my computer screen. Booking for five passengers took me so long that the fare I first saw was gone and a higher one was my only other option. Southwest should allow us to pay for the best fare as soon as we see it and, only then, continue entering the family's personal information. A confirmation can then be sent to the customer.

I purchased a ticket on August 24, 2016 for $275.96. I had a credit with Southwest for $5.60, I applied to the reservation. All other funds in the amount of $270.36 were charged to my card. I canceled that reservation on November 19, 2016. When I went to apply the credit to flight on February 21, 2017, I was told my credit expired because I used a $5.60 credit when I purchased the ticket. The only thing they could do for me is issue a voucher for $170.36 instead of the $270.36 I charged on a card.

Since SWA is frequently late and won't let you change flights without upgrading to a last minute fare (unless your flight is over an hour late), I started booking more than one flight on my flight day (like 8:15 AND 9:20 for example) so I could be sure of an on-time arrival. This works well... when I see that my plane is inbound I cancel the other flight and all is good. Not anymore. I logged into my account and saw one of my flights was missing.

My family had a trip planned in August 2016. My husband, a disabled veteran had to cancel his flight with us due to a work-related emergency. When cancelling, I spoke with a "Vanessa" who explained that our ticket price $144.98 would be usable through May 2017. I explained we would not be flying until June of 2017. She said that Customer Service would grant a "one time gesture of good will extension for 6 months".

I missed my flight from another airline, and they didn't have anything for another 30 hours. I asked the guy at the ticket counter if they had anything. They looked and gave me a quote. They looked again for something better and found a better one. THEN they went online and found one that was half that! I'm a customer for life after that. Thank you!

I used to be a fan of Southwest Airline. I am actually their A-list member which shows I frequently fly with them. It's been a year since they are deteriorating. Constant delays became their routine now for almost all their flights that I use. Really frustrating. I wish they could keep up with their good job but it looks like you can't rely on them anymore and can't trust their words regarding the departures or arrivals.

Flight had mechanical difficulties and was 47 min delayed. Got to connecting flight at 8:45. Southwest had closed the doors earlier and no attempt was made to accommodate. Manager was unapologetic and lied about the time they closed the doors. This was the most stressful, dishonest experience. Re-routed me via another transfer city which got me home 6 hrs later. Planes were old and in poor condition. Flight attendant on flight 1875 (Chris) was so big he kept banging into passengers in the aisle seats and not apologizing. Pathetic experience with this airline. Don't fly Southwest. They're going downhill fast.

Really Southwest??? Shelley, a mid-30's, overweight and incredibly rude flight attendant, should be fired. Why do you let flight attendants YELL at passengers? The last time I checked passengers actually pay the bills. This was the worst flight experience I've ever encountered. Shelley yelled about an empty middle seat on my flight with NINE seats open. Well, I've decided to change airlines. But, you don't care Southwest. All of the notices listed here have not changed a thing.

For starters I'm never really one to complain about anything, Until I'm really disrespected and that is what happened on this flight. To start Southwest Airlines on boarding process is too chaotic. My fiancé and I have always used Southwest and every time we book our flight early and check in as soon as we can. Fails us every time that we don't get to sit by each other. This was a little frustrating to me, but not the end of the world.

Flying Southwest reminds me of traveling in a third world country on a bus. Your typical livestock animals and every kind of person regardless of what stature or quality of health there is in life. They only difference is instead of livestock, people bring their entire life's belongings with them in the form of roll on bags, cross country knapsacks, and their family pets in containers that are supposed to fit under the seat. What a joke.

I have traveled with Southwest Airlines for years and have always received outstanding service by employees in so many departments at Southwest. No business can be perfect, but you truly make traveling fun. P.S. Thanks for the free drinks and peanuts! YUM.

I am trying to get a group travel quote for 15 people to travel from CA to AZ. I have called several times, at different times of the day. Every call I was on hold for over 30 minutes. One time I was on hold for 1hr 36 minutes before hanging up. They never answer the phone. They are closed on the weekends and never answer the phone during the week. It is a ridiculous waste of time. I have written to their customer service number and received no response. The worst customer service ever. If this is how they treat their potential customers prior to a flight, it is a slippery slope.

My daughter attends college in DC and has a severe PEANUT/TREE NUT Allergy. I researched all airlines, allergy networks, Academy Of Allergy Immunology & other's experiences. Since I flew SWA and discussion with the airlines proved to be trustworthy, we transported her through SWA for years. I was pleased and never had problem, matter of fact felt they went above and beyond. One flight attendant held up boarding to inspect the flight.

Had round-trip ticket from Atlanta to Las Vegas and returning from Reno to Atlanta at a cost of approx $350. Tried to change return flight at same time but one day later and they said it would cost approx $350 to change it. They must have a idiot in their company probably more than one making rules!!! Their advertisement of "No change fees" in my opinion is fraud!!!

I'd like to thank you for your generous policy regarding minors. Like many families, my children spend separate time with both mom and dad. This is already a difficult situation and funds become limited when split between two households. Thank you for your affordable solutions. Thank you for allowing my 13 and 11 year old to travel together with no adult required. Thank you furthermore for not requiring an additional fee. And thank you kindly for ensuring they have been taken care of on their trips (and cancellations).

My husband and I flew on Flight 373 from Las Vegas, NV to Albuquerque, NM on Jan. 1, 2017. We were delayed due to being oversold by one passenger. The male flight attendant over the PA called out my husband's name, Gary **, and told him to "Gather up your stuff. You are getting off of this plane." I made these reservations the end of August and was very surprised by the lack of professionalism on the F/A's part. As it turned out it was a non-rev passenger that was taken off the plane. The F/A passed by us at least two (2) times in flight and he never took the opportunity to apologize to my husband.

I have been a Southwest Airlines fan for many years and a loyal customer. I even have the southwest credit card which I used to use exclusively. We are a family of four, 2 adults and 2 Children. On New Year Day our flight to Providence was scheduled to leave at 7:05 with a connection through Baltimore arriving at 11:35 In Providence. We arrived early at the airport and I saw online an earlier Flight that left Nashville at 5:40 and arrived in Providence at 10:30 with seats available. So we thought we would check to see if we can switch for free.

I recently took a vacation over the Christmas Holiday, and put my trust in Southwest Airlines to get me there. They failed both getting me there and getting me home as I wanted it. I see these commercials from Southwest parody the Journey song, "anyway you want it" and that is pure fiction. This was not the first time SW has disrupted my travel plans, but it is definitely the last. I would rather hitchhike across Syria or Iraq rather than pay to fly Southwest again.

SW Airlines has a policy which states that if you do not appear in time for your outbound flight your flight is canceled and you forfeit your seat and fee. This is fair. If you cannot make a flight and you do not notify the airline prior your flight is cancelled. However, in the same scenario SW Airlines also cancels your return flight and your fee is forfeit regardless of your ability or intent to take the return flight.

We had booked our tickets to go to Cabo from LAX via Southwest last week. We checked in 24 hours before and everything was fine. We go the airport and to our shock, they said the flight was cancelled due to some aviation regulations. We said we never received any notice of cancellation either via email or text. The staff kept defending themselves and finally after nearly three hours of waiting, a representative named Lolita re-booked our flight the next day via Alaska Airline. They gave us a hotel near the airport to spend the night. This resulted in losing one night stay at our destination and got charged for it. We also for charged for ground transportation from airport to hotel since we were a day late. All along the Southwest personnel kept saying that all this would be taken care of if I saved all our receipts and contacted customer relations.

So, where shall I start. I purchased R/T flight to PVR in October. SW had not yet completed the process to start a new route into PVR but a posted notification assured the customer that this would not interfere with flight plans. Since this was SW, I attempted to check-in for my flight at the 24 hour prior to flight time mark. When I tried to check in, I got an error message that said I needed to check in at a SW kiosk since it's an international flight. My flight was out of LAX and rather than wait until the following day to check in, I thought I'd be proactive and check in at Burbank since it's only 7 miles away.

As an A-Lister who flies SWA 3-4 times per month, I have accumulated a lot of points. I redeemed points (a lot) for my daughter and son-in-law (live in Texas) to travel to my mother's (in Ohio) the Wednesday before Thanksgiving. During the reservation process, I informed the agent that my grandson (22 months) would be traveling with them which the agent noted and repeated back to me. When my daughter & son-in-law arrived at the airport they checked in, went through security but at boarding, they were asked for a BIRTH CERTIFICATE for my grandson. Of course, no one travels with such a document and no one had mentioned it. They were DENIED boarding. The agent + supervisor said w/o the certificate they could buy a seat for him but none were available until later the FOLLOWING DAY (which was Thanksgiving).

I purchased a flight for my stepdaughter with my credit card. The stepdaughter's estranged mother, who we do not get along with, got the confirmation number, called Southwest and CHANGED THE TICKET. I called Southwest to complain and I was told that whoever has the confirmation number can change a flight at any time. The representative actually said, "We don't get involved in family disputes. Once we send you the confirmation number, we are done." Absolutely ridiculous!!! The policy does not protect the person who purchased the ticket. In speaking with a friend in the airlines, seems all airlines have this policy. What I am most upset about is the crappy customer service and nonchalant attitude of the Southwest Airlines representative.

Never buy points via Southwest's website. They are sold via a 3rd party called Points.com that Southwest has zero control over, and there is no refund policy for either company. I made the mistake of buying points to cover a 5000 point defect in my rewards to cover a trip. When you buy the points, they do not update in your Southwest Rapid Rewards account until you wait 15 minutes, log out of the website, and try again. I thought my credit card didn't go through so I did it twice, which turned out to be a huge mistake.

We made travel plans for a Disney vacation through Southwest Vacations from a Saturday through Saturday. On Thursday, (2 days prior to our outbound flight) we received an automated phone call from Southwest AIRLINES cancelling our flight into Orlando due to Hurricane Matthew. After hours on the phone and computer with Southwest AIRLINES, the best they could do was to either fly us out on the following Wednesday or refund us our flight ticket. I tried scheduling out of other airports or fly into other airports and the best they could do for that was Tuesday. Their other recourse was for us to find another airline to fly us down. With thoughts of losing our entire vacation (hotel could not extend our stay if we went in days later) I started searching other airlines. I was able to get JetBlue flights that got us into Orlando later in the day on Saturday (our original flight day) at the cost of 3 TIMES our Southwest tickets.

I was sitting at my computer to check in online exactly 24 hours before my flight. By 23 hours and 59 minutes, I was checked in...and was given boarding number C14. I do not understand how it is possible to be exactly on time for check in and end up at the end of the line. I know that there are frequent flyers who have priority, but considering I was returning from Orlando with a lot of tired, sweaty children leaving Disneyworld, it seems extremely unlikely to me that this was the problem. Because I am a government employee, my ticket class did not allow me to pay the $15 to ask for 36 hour ahead assignment, but I was a conscientious as possible with the 24. I did not expect to end up in the first A group, but the end of the line is ridiculous. I have not flown Southwest since I moved away from Texas 10 years ago, so now it seems, if there is any way I can help it, I will never do so again.

Booked a segmented flight first week in October for a round trip from Cleveland to Milwaukee with a stop in Baltimore for January 2017. Great - I can pick up my dad and we can fly non-stop to Milwaukee together. Then Southwest changes my flight and routes me through St. Louis and getting into Milwaukee 7 hours later than the original flight. They changed the BWI to Milwaukee flight which then had my dad going to Minneapolis and then to Milwaukee arriving 5 hours later. So - that didn't work. I need to fly with my dad. They CHARGED me $75.00 for me to change my flight to fly to BWI first. It was their change and I got charged. This is the third time where I don't like the underlining rules of Southwest. I have one more outstanding flight and I am canceling my Rapid Rewards and never flying with them again.

Rapid Rewards points were removed from account within an hour of attempting to make a purchase. Customer Service unwilling to assist with the issue. I went to complete a reservation for a one-way ticket from Chicago to Las Vegas that was $74 or 4,010 points on October 13th. My account was showing that I had 4,793 points to be used towards a new reservation. I was at the point in checkout to input my credit card for the charge of $5.60 but did not have my credit card on me. I went to complete the reservation a few hours later and had 0 points in my Rapid Rewards account. I called customer service on October 14th and was told by multiple CS reps that they were unable to assist me with this issue as the points had expired in August. I was very confused as to why I was able to see the points and use them towards a reservation if they had expired and asked for an explanation and resolution. None was given.

I will never fly with Southwest Airlines again. I purchased flights for a cruise but found out that I was pregnant and canceled my trip. I was under the impression that as long as I booked another flight before the credits expired I would be fine. Tried to book a flight the day the credits expired and was told that I would actually have to travel before the credits expired but was also told by the representative that I could contact customer relations and they could extend the credits for 6 months. When I contacted customer service they said that they could not do anything to help me and that even if they did extend the credits that $100 would be taken off of the amount of the credits that my credit amount would not qualify. Even though I was unable to travel due to being pregnant and just having a baby they still didn't care and lost my money. I am very disappointed and will never use this airline again. I hope this shady airline goes out of business!

I am just wondering what is Southwest's issue? I had my SECOND flight canceled for today into FL and now, to be honest, I don't trust that I can even take my THIRD flight that has been scheduled for tomorrow. My original flight was to Orlando but was canceled for, why exactly? If an 80 year old grandmother can tell me that everything is fine there, and other airlines are flying in, then there's no reason why I should have to continue to book different flights into the state. ALSO, because I needed to get back to FL today, I had to ask to switch destinations, hoping it would help. THAT anxiety-stricken phone call was enough for anyone to ever deal with.

Purchased a ticket for my son to come home from college for Christmas, but he ended up driving home because of an emergency. I tried to use the ticket funds for another ticket but was told they EXPIRE and they will deduct $100 if he wants to use them at a later date. In the past I have been able to reuse the ticket with NO penalty. I also asked if I could apply this to a flight I needed to take, they said NO... even though I had paid for the ticket. In the past I had to get an authorization notarized to transfer the funds to another passenger... but NO LONGER. SW Air use to be an "easy to do business with" and kind company. NO LONGER. Today they are NOT flexible, NOT easy to do business with and hateful. They NO LONGER put their customers first or care about their customers.

My wife called me from Minnesota, which is several hours away from where we live, telling me that because southwest had double booked her flight. Even though she was there on time for her flight, she had to wait until the other guy got there who had the same seat number because he apparently gets first dibs on the seat even though he wasn't there. She was told she had to wait until 530 pm a whole 12 hours by herself as her two work friends, she went up there with, got to go home. I am very upset this has happened to her. The stress she had to go through "WHILE PREGNANT I MIGHT ADD" IS VERY CONCERNING. Even though she got to go home because the guy never showed up I recommend Southwest should change their policy for double booked flights and fix it fast. She had to go through unnecessary stress and tears because she thought she was going to be stuck there by herself.

We were just in time for our flight and it is the first time traveling domestically through an airport where the staff doesn't guide you through the process of checking in bags. I have no problem with that, except we are just in time and we have no time to figure these things out. I have seen in the past the flight attendants or staff unstick the little sticker at the end of the long sticker and paste it in the bag, so I did that. And waited for my turn in line in order to turn our bags in. The lady behind the counter got out of the counter when it was our turn and went straight behind us to help the gentleman that was behind us in the line. I didn't understand why she skipped us but I was trying to wait; we were just in time.

They don't let you use the restrooms. Basically if you are lucky they will turn off the seatbelt sign to be able to move, then they don't want you waiting for it, and last they just kick you out in a very ruthless way because the pilots are going to use the bathroom after you are waiting for it for a while. What is wrong with customer service, and kind... where is the ATTENDANT PART OF THEIR TITTLE "FLIGHT ATTENDANTS". Doesn't say RUDE, HUGLY OR MEAN anywhere in their job description.

I am travelling to Austin on Southwest. For ease of convenience I booked the hotel and car on their website as well. Unfortunately the event I was going for moved to a different location and I needed to change my hotel. Note that I made this booking in Sep 2016 and I am supposed to fly in Dec 2016. I was shocked to learn from the hotel and Southwest that I could not change my hotel without forfeiting the entire amount of $241 or so. I called the hotel and they informed me that my reservation was made through Orbitz. I called Orbitz and they said it was Southwest and I need to get in touch with them. The hotel though would cancel my reservation if I had made the reservation directly with them, as their rules allow cancellation before 72 hours of arrival.

I booked a flight and must have encountered a technical glitch, as I never received a confirmation email or even a courtesy email indicating that my flight was taking off. I asked to be reimbursed but Southwest refused to even give me so much as a credit, despite my proof that they had never emailed me. When I spoke to their Customer Service agents, they told me it was my responsibility to make sure my email was working - even though I use Gmail and have never had email issues with any other companies.

Do NOT buy points from the Southwest site! The points are sold through a 3rd party company and they will charge you a hefty fee (I learned this the hard way). I needed some more points for two tickets (I had enough points for one ticket). During the reservation process a window popped up and asked if I wanted to buy points to complete the reservation. Thinking that the cost of buying the points would be the same as if I had paid cash for the second ticket I clicked yes and bought the points. I was charged around $600 for these extra points, which I thought at the time was a bit expensive.

I woke up this morning with an e-mail stating that my reservation had been canceled, but I did not cancel it! Contacted Southwest and they took care of it... for an additional $200. They said they did not cancel it, so I must have canceled it. Their lack of security cost me money, and I have no assurance that it won't happen again when I wake up tomorrow. As a customer who had "companion fare" a couple years ago, and currently spending over $5000/year with Southwest... that is an expensive $200! Goodbye Southwest.

I encountered the most disturbing flight attendant by the name of Jaime. She asked me if I was aggravated with her for telling me that there was a man in front of me, in line for the lavatory. I replied "No. I know this man." She told me I gave her a dirty look, which when I then denied, she responded by saying, "It must just be your face!" I asked her what does it matter if I had given her a dirty look, and that it is sometimes better to just not say anything. Jaime then said, "Yes, I agree, Yes, I agree, I agree 100%, sweetheart!" in a very menacing way, but using the exaggerated smiling face. I shook my head in disbelief, she then mocked me by shaking her head with the strange smiling face! She later came to me and said, "You are talking about me!" I replied, "Please just leave me alone."

I incurred an unscheduled 2.5 day delay earlier this summer thanks to Southwest Airlines. When I finally got my reimbursement check and they SHORTED me nearly half of my out-of-pocket expenses, expenses incurred while following THEIR DIRECTIONS all along. I documented $889.21 in costs and they cut me a check for $494.63, less the refund of the original ticket price of $379.98 which they would have had to reimburse me for anyway since they weren't able to fly any planes! So, as a loyal "A-List" customer flying heavily for going on nine years I've been lied to and ripped off by a company that I'd come to respect and really did like doing business with.

I recently received an email offer regarding a double points offer. Upon trying to enroll I was denied. According to Southwest, after several hours on the phone and multiple emails, that this was sent in error and I could not enroll. When I asked why I was told that Southwest has the right to rescind offers when they wish and that regardless of the offer and my eligibility I would not be able to enroll and that if I did not stop pursuing this matter my current account would be cancelled. All points earned to now would be forfeited and I would no longer be able to travel on Southwest airlines. In my opinion this seems rather harsh as I was attempting to register for a promotion for which I was offered. In closing beware when dealing with Southwest as they become rather Draconian when issues are pushed or questions asked regarding their policies.

I booked a ticket in the amount of $319.96 in April of 2016 for a vacation in Oct '16 using a $50 credit that was originally from Oct 2015. Unfortunately I had to cancel the reservation for this Oct. When I logged on to verify my travel credit I saw that the entire amount ($319.96) expired in Oct '16. When I called customer service they said that when you use a credit from a prior reservation the expiration date is one year from the original date of booking. The remaining $269.96 would also expire at that time instead of the April date. This is an extremely confusing way of issuing credit & the agent told me it happens VERY often. This used to be a great airline to deal with. Not so much anymore!

During a delayed layover in Florida our baggage was left in the pouring rain without a cover. When we arrived home and began to unpack we realized our clothes were soaking wet - everything. Things in our two suitcases were ruined. We stayed up to 4am in the morning washing and drying clothes to prevent further damage. Expensive shoes and suits are now ruined. Southwest has the WORST customer service! We called customer relations and got the same no care attitude. They offered a $100.00 voucher on the next ticket purchase which does not cover the damage and inconvenience. It would have taken the baggage handlers a few minutes to cover the suitcases to prevent the damage. We travel frequently to Florida for business. WILL NOT USE SOUTHWEST AGAIN DUE TO THE WAY THIS WAS HANDLED.

Had a horrible experience on Southwest airlines on my family vacation. I wrote them a letter telling them about the experience and never even responded to me about my dissatisfaction. What can I do about that. That alone is ridiculous.

On September 5, 2016 we noticed that our rapid reward miles were not accruing properly. Upon being transferred here and there, we finally called 800-792-0001 and talked to Esther about 8:24 PM CDT. She transferred my wife and I to Leanardo ** in San Antonio Texas. When asked why we didn't get the 50,000 miles they promised us he told me that my wife had enrolled for the card through the wrong portal and we would only be getting 25,000 even though we paid as much as everyone else for this card. When I told him that I had kept the promotion for receiving 50,000 miles that was sent along with our credit cards, and yet he refused to honor the 50,000 offer. I don't know if was the inequality, the unhonored offer, the wasted time on the phone, or just the unmistakable understanding from Leonardo ** that he couldn't have cared less.

Several hour delay and a nerve-wracking experience with a gate attendee with an attitude that was out of control. On Saturday September 3, 2016, I boarded a S.W. Flight 3621 connecting in Denver S.W. flight 3718 with a final destination of Fort Lauderdale, Florida. Flight 3621 in Seattle was delayed 3 hours as we Sat on the airplane due to a problem with paperwork and a computer plane lockout. Contacted customer service via telephone and was told that I would probably be booked on the 2:00 p.m. flight.

Extremely unsatisfied with the customer service. We tried to use our Rapid Reward points (11,600) and was told that they expired 1 week ago because no flight had been taken in 2 years however the last time we flew was actually only 9 months ago. We were told that we did not pay for that flight but used our Rewards points from our Southwest Rewards credit card from Chase. (Apparently, these are different rewards points) so it did not count and we lost all of our points. Also, the agent was holding our reservation for an upcoming flight while we contacted customer service (5 different people) about this dispute. In the meantime, the cost went up and additional amount. Southwest would not honor the lower price either. I would advise any college student attending school in the Pacific Northwest to use Alaska Airlines instead!

On Wednesday August 24th 2016 my mother took her very first flight ever from Rochester New York to Atlanta Georgia. When she received her luggage the suitcase was badly damaged, some articles placed in plastic bags, some shoes destroyed, and clothes get dirty. She was given a new suitcase and a $50 voucher to cover her damage. I don't feel that the $50 voucher was sufficient for the shoes that were damaged and having to rewash clothing so needless to say our first flight ended up on a negative note.

I had gone on vacation with my daughter to Orlando FL May 28th thru June 2nd, 2016. You definitely get what you pay for. I had to pay an additional cost to be sure that my daughter and I could sit together on the flight. They totally ruined my BRAND NEW LUGGAGE that I purchased for my vacation. I have pictures to prove it. Upon returning home to Cleveland OH, I had gone to their customer service area. They wanted to tell me what I could do to clean the luggage but it was a hazard that everyone takes and that is why people buy black luggage. Just poor customer service. I will not travel Southwest again unless I take a carry on where I handle my own luggage.

During a long and delayed layover in Dallas our baggage was left in the elements. When we arrived at our hotel and began to unpack we realized our clothes were soaking wet - everything. It was our 40th anniversary trip. We raced back to the airport and received a passive aggressive attitude instead of help. "Doesn't your hotel have a dryer?" Things in our suitcases were ruined. Now we are in a position where we have to collect receipts and dry cleaning - on our vacation! Southwest has the WORST customer service! We called customer relations and got the same no care attitude. Hey Southwest, thanks for ruining our trip, giving bad service. Oh yeah, how about replacing your lame in flight jokes with actual customer care?

My girlfriend uses Southwest Rapid Rewards Chase Credit Card for a while. She bought me several flights recently using her rapid rewards points. I just recently applied the same credit card. Thus, I decided to transfer 35,000 rapid points to her as payback. When using Southwest Transfer Points website, I only got not clear and ambiguous instructions for transferring the points. First, in the Step 1 box, you could see the info ''I want to transfer 35,000 Points: $350.00''. To me, this means 35k points is equal to $350. I DIDN'T get any very straightforward information saying that $350 is the transfer fee here. Second, the right side "My Order" box gives you the Purchase Information: where you could get the following information: Points to transfer 35,000 points. Remaining Balance ** points. Cost of Points: $350.00 USD. Total Charge: $350.00 USD.

It is around a year and a half back that we (3 adults and a 2 year old) needed to go to Chicago as my mother in law was on her dead bed and we missed our early morning flight but they were very helpful and put us on the next available flight from Charleston to Baltimore. I don't remember the person who attended us. Another person named Vibhua ** managed to put us on a flight from Baltimore to Chicago. We reached and saw my mother in law. Am really thankful to the person I don't remember her name and to Vibhua ** for all their help that day.

I have not flown Southwest yet, my issue is with the group reservations. I have 22 customers that I had to go on flight but 2 couples (4 people) had to cancel due to an emergency. The flight is not until 08/19/16. I tried to cancel & they said no refunds. Now as group reservations should know things can change quickly especially when dealing with a number of people. So I should have been able to cancel up to 24 hr before the flight as a common courtesy. I am deeply disappointed that this is how Southwest conducts business. We are now out over $340.00 per ticket or approximately $1,360 that Southwest has now gotten for free, no services provided. If I would have known I would have made reservations with a more flexible airline. We for sure will never make group reservation with Southwest again & we book this event every year.

We were one of the thousands affected by Southwest's fiasco at the end of July, when flights were canceled for several days as a result of computer difficulties. The way the airline handled it for us, as for so many others, was more troubling than the initial problem. My wife was left at the airport all day before being told near midnight that she would not be able to board a flight. In fact, she was only able to reach her destination 60 hours (!!) after she was originally booked to arrive. This for an Oklahoma-Newark direct flight.

Five months ago my fiance and I were approached in the Baltimore Washington airport by a sales representative for Chase Credit Card Services and Southwest Rapid Rewards. We were told that if we each opened a credit card account for $99 each we would each receive 50000 points and then we could transfer the points to one account and receive a companion pass. A companion pass allows one person of the couple to fly free. Now that we each have more than 50000 points on our accounts, we attempted to merge the points only to find out that transferred points do not count toward the companion pass and it will cost $10 for every 1000 points we want to transfer, bringing that grand total to a whopping $500. THIS IS A SCAM!!! After hours on the phone with Chase and Southwest Customer Service representatives and their supervisors, we are being told that there is nothing we can do now.

My fiance and I were one of the many affected by their glitch in their system a couple weeks ago that cancelled thousands of flights worldwide. I completely understand that things happen, but it's how they handled the situation that has me so angry. The glitch happened on July 20th and our flight (#2155) was leaving July 21 so when we heard this news the night before we double checked and our flight still said on time. We get to the airport, and see how insanely long the Southwest line is and then a couple minutes later our phone rang and it was them telling us that our flight was cancelled so they didn't even notify us until we were already there and in line. We then waited in that line for 3 hours because they only had 2 employees working. I'm sorry but if you have a major glitch in your system you should have all hands on deck and be ready for what you know is coming.

Southwest Airlines incapable of transporting my wife from Hartford CT to West Palm Beach. Baltimore to West Palm leg cancelled Saturday July 30th; rebooked for Monday Aug 1 (nothing available on Sunday). Hartford to Baltimore leg cancelled Monday, after she had arrived at the airport. Didn't look like weather at any of the earlier flight stops, according to Intellicast. If it was a maintenance issue, someone should be fired. On-condition maintenance isn't always the way to go. Maybe Southwest should entertain claims for time and gasoline. Southwest's early fire and enthusiasm seems to have vaporized like Jet A-1.

Southwest made everything right and more. It took some persistence. Everyone else was spectacular in helping me pick up the pieces to a cancelled flight. I did speak to one rep whose advice was not helpful and even a little misleading. I almost gave up. Very glad I didn't.

I'm a frequent flyer with SWA traveling every other weekend. I was supposed to be on my way to Chicago from DC on Thursday. I get a notification email from SWA that my Thursday flight got delayed by 30 mins. I get this notification an hour before my departure time. I get another notification that it got further delayed after 15 mins from first notification. After 30 minutes I get the flight got cancelled notification. Spoke to agent, that took 45. SWA agent mentions there are no flights for Thursday. Had me rebooked for Friday evening. Instead of providing a direct flight, they have me stop at St. Louis. I get to airport on Friday and I get another two notifications on my flight got delayed due to some mechanical problem. There are 11 direct flights from DC to Chicago and they couldn't put on none of those flights and had me wait for St. Louis flight.

My 5:00am # ** flight was cancelled this morning with no advance notification. I drove to the airport at 3:00am to find no one working behind the check-in terminals to help with re-booking. While I don't hold that against them, I do hold them accountable for not providing any alternate arrangements. When I reached the head of the line at MHT, the SWA agent told me my only options were to wait on standby until a seat became available, or re-book for another day. All SWA flights to Chicago are sold out all day, in all surrounding airports, so I had no choice but to last minute cancel all of my Chicago relocation move plans I made months in advance. Asked what my options were, the agent said SWA would refund her ticket. BFD!

Southwest is horrible and I would strongly recommend booking with any other airline! They had a flight cancelled and my flight was delayed which messed up our connecting flight! On Friday morning multiple families were told they couldn't get a flight until Sunday night and were given no apology or additional benefit. I was supposed to get to Utah at 2PM and didn't get there until 12:30! They also only had 3 people rebooking about 100. I waited in line for 2 and a half hours!

After speaking with Customer Service who referred me to Customer Relations (all with substantial wait times) they said the only way to file a complaint to POSSIBLY get any retribution was to fill out a form on the website. So that was the start of the terrible customer service. But regardless, we had a connecting flight from Greenville to Atlanta which was canceled 15 minutes before we arrived to Greenville. We were getting a ride from a friend to Greenville and then had to go back home, and get our car, and drive to Atlanta. (Not to mention that flight was 5 hours delayed.)

This started for me on the 07/17. I left Charlotte and made it to Baltimore. When I was suppose to be in Jamaica for my vacation on Southwest, I did not make it until the 07/18... My flight was cancelled the 07/17, after having us in the air for more than 3 hours, bringing us to Atlanta to change planes and then bringing us back to Baltimore where our flight originated from. Our flight left on the 07/18 with no incident. They never gave us a straight answer as to what was going on.

I had a Southwest Airlines flight on July 21st from IAD airport. When I realized the flight was cancelled, I went to the Southwest check in desk, and the agents, who were very disrespectful and the manager was not even concerned to show up in person. Finally, I got a Southwest flight from DCA airport which is approximately 28 miles from IAD airport. When I reached the DCA airport, I came to know the new flight was also cancelled. I waited in the Southwest check in line at DCA for about 3 hours to get a refund in check form to purchase ticket from another airlines.

I am usually supportive of Southwest as they provide reasonable prices and good service. The seats are great compared to others and you rarely find a nasty flight attendant. They board using the cattle system and I usually moo as we board, others follow suit and it's all in fun. No luggage fee helps and they are usually on time. Compare them to the gouging big players with 10 seat prices, and food that will never digest.

My wife's flight was cancelled this morning after Southwest's router failure yesterday. While I don't hold that against them, I do hold them accountable for getting her home to Denver. When she reached the head of the line at SAN, the SWA agent told her her only options were to fly standby until a seat became available. All SWA flights back to Denver are sold out through tomorrow, so her chances are slim and none to get home. Asked what her options were, the agent said SWA would refund her ticket. BFD! What does that accomplish for her getting home?

Flight experience with Southwest Airlines was everything but pleasant. A simple one hour flight turned into delays due to their systems failing, a 40 minute wait sitting on the flight line and another hour wait for bags. Choose another airline, Southwest is not worth the headache!

I was a passenger last year when the flight attendants sold the Southwest Air affinity credit cards in flight. The paper applications bore the initials of each attendant and they shared there was a competition among them. The benefits of the affinity card were misrepresented, by the SOUTHWEST EMPLOYEES who staffed the flight... When contacting customer care - Sara assured me that she confirmed with the attendants DID NOT market the cards or provide paper applications etc. She researched and it is not their job. She maintains that the flight attendants do not and did not market the cards in flight. Anyone else open their Southwest card in flight? (NOTE: Terminal kiosks are not staffed or marketed by Southwest employees.)

We have always had a great experience when flying with Southwest and with their customer service. For this reason, we have always been willing to pay the extra dollars to book our flights through them, as opposed to booking with one of the cheaper airlines. However, the last 3 times we have flown Southwest have been just awful. They lost our car seat the first time, our luggage the second time, and then the third time we experienced a 3 1/2 hour delay followed by a cancelled flight at 9:30pm. On top of this, we have encountered terrible customer service every step along the way in dealing with these stressful circumstances. Each time we traveled the personnel working at the ticket counter have been unbelievably rude. Great way to start the trip.

I was on flight 771 on 7/14/16 from Raleigh to Nashville. As I boarded the plane the flight attendant did not even make eye contact or say welcome aboard. He was not busy doing anything else at all! As I entered the plane none of the all-male flight crew made any attempt to welcome me aboard or assist in any way. It was more like we were inconveniencing their day. The plane was hot as hell and did not begin cooling off well past 10,000 feet. Everybody was reaching up and adjusting and re-adjusting the cooling vent. I unbuckling my seat belt to ask for a drink. Cary, the male flight attendant in the rear of the plane rudely asked me if I noticed the seat belt sign was still on? I looked at it and said "OK I see it", then he rudely asked me to return to my seat. He could have said "please return to your seat" instead of "I'm going to have ask you to return seat" in a rude tone.

I booked a flight for my wife and I but when I did online check-in I was only able to get a boarding pass for myself. The site would not let me print hers even though we had the same confirmation number. Called SW and got no reply. Very dissatisfied with the experience.

My family's one way trip to Puerto Rico. First, I am 48 with Parkinson's disease and disabled because of my disease. This is my short version. Three adults and three dogs, one which is a service dog, boarded our first flight out of Denver. We were sitting in the plane for around 30 minutes when the pilot said they were having technicals problems and would need to pull back into the gate. Once we were at the gate the flight stewardess announced all passengers would reach their connecting flights except for the three passengers going to Puerto Rico. This is when the abuse started.

I continued to pursue this with a written complaint, now including a complaint regarding how I was treated on the phone. To their credit, a Southwest representative reviewed everything in my email and did all the research before calling me back (the next business day, kudos) such that I didn't have to argue the case verbally again. They were apologetic and acknowledged the mistake and we came to an acceptable solution. Beyond the initial glitch, it seems maybe I just had one really poor customer service rep.