Southwest Airlines Reviews

I have had the runaround for a week when I contacted Southwest Airlines Rapid Rewards, their customer relations department, and more rewards departments. All I wanted to do was utilize my points toward a car rental for my vacation and the hold times are 20 minutes at a time for every call. Misinformation from every representative I have spoke to from the beginning. A representative guided me through a certificate purchase in lieu of points for the car rental, never mentioned the 72 hour hold time in the warehouse before shipping out certificates and a week later they are still pending in the system. After numerous phone calls the representatives all said nothing can be done or try to pass me off to another department.

We spent a good deal of time trying to decide the best layover options and arrival times to Las Vegas. Our agent also spent time helping us decide based on our preferences. Very knowledgeable.

I flew on flight 5457 from Orlando to Hartford on October 29, 2017. The flight was initially delayed almost three hours for mechanical issues and then was diverted to Baltimore due to weather. Once we were diverted it took approximately 1 hour to get to Baltimore which was at 1:52 am. We were all shuffled to a gate and were told to wait a few minutes until things were straightened out. We received a couple of announcements with the same message... our supervisor is working on it. I was #23 in line and had paid for early bird check-in. I was in the A group on my diverted flight. We got to the counter... no announcements had been made at all as to what was happening. We were handed boarding passes to go to another gate and my boarding pass boarding group B # 50. Not a word was said as to why the boarding group was so different and we were not allowed to ask any questions.

I like Southwest ticket prices and the fact they do not charge extra for baggage! I had 1 issue, I am handicapped and order a wheelchair to help me get around. I flew from Omaha to Phoenix in February and they picked me up after getting off the plane, we started through the terminal and they had to park me and take care of another customer quick. I sat there approximately 15 minutes before someone came to help again, we went a little ways and the same thing happened! By the time someone came to help again the luggage carousel was empty and my suitcase moved away! We finally tracked it down but I was unhappy.

I fly Southwest because: 2 bags free; low prices if booked far enough in advance & flexible on time/date of travel; direct flights where I want to go. The seating by section at the gate works well too.

In my opinion, Southwest sets the standard for value and customer service. No other airline to my knowledge provides free checked baggage, drinks, and snacks. Their flight attendants for the most part are friendly and make the passengers feel valued.

I purchased 6 airline tickets which included two small grandchildren ages 2 and 4. I also purchased the Early Bird for all 6. Everything was fine except the last leg of the trip in which the gate agent was rude to my daughter about loading out of place that she was 31 and her two year old was 32 and he needed to wait! He said she was out of turn and should have waited! Waited for what!!! The man was extremely rude and we will not fly on this airline again.

I have usually flown SWA, but my loyalty has been shaken by a recent experience. In May 2017, I used a voucher that expired on Nov 5, 2017 and a gift card to purchase a flight. The gift card was the same as cash and, when I had to cancel the reservation, I should have had the gift card funds available until May, 2018. However, when I went to book a trip for later in November, I was told that the gift card funds had been wiped out as of Nov 5 with the voucher that expired on that date.

On Saturday evening 9/23/17, I received a notification stating my disable father flight was cancelled for Sat., which I clearly called and cancelled and verified that we all had tickets for Sun. morning. I was informed that we were all booked for Sunday. I called SWA, at first I was told I had to wait until Mon, but luckily they were able to help me.

I have always found Southwest a great airline to fly with. They have high safety records, great prices and friendly staff. Several years while flying with my mother who was in a wheelchair, one of the pilots helped wheel my mother from the gate to the baggage claim area.

I purchased a round trip ticket on September 25, '17 and used partial rewards points and had to purchase more because I didn't have enough for the flight. Early October (10th) the flight went on sale. I contacted Southwest Airline to change my flight to a later one on the same day which was actually less money than the original one. I was told "sorry" you used "rewards points" to purchase your ticket you have to either buy more points 11,000 or pay the $189 cost of that leg of the flight. I wasn't looking for cash back; just a simple change of flights. A lousy one hour difference! Which would have gotten me to my destination at the same time. Are you kidding me! I was a loyal customer of Southwest Airlines for years and I never expected that kind of response from them. Travel any other carrier but not SOUTHWEST AIRLINES.

All ground and in flight personnel were very helpful and friendly. Only one issue was the weather problem. There was no one to say what the issue was. News media had a field day. Only minor delays.

I never pay baggage fees, flights go where I go, and often. I choose the bargain airfare each time. I've gotten used to buying food before I get on the plane so the small snacks are okay with me. The flight attendants seem to have good senses of humor.

I was flying alone, and it was a last minute decision. Due to phone issues I was unable to check-in early but was given the opportunity to upgrade to earlier boarding. The flight crew were all very positive and helpful to all passengers. One of the advantages of this airline is that you don't have to pay for your carry-on luggage!

Southwest trains their flight crews and ground personnel extremely well, has clean, well-maintained aircraft, and is very customer-oriented - the opposite of some airlines flying today.

Southwest has cheap flights and they have great service. Flights are on time as well. It's important to get your boarding pass early if you care about where you sit, window, aisle, middle seat.

Most times you fly, you need to take luggage. Southwest has the most generous luggage program - 2 free bags! Some people do not like the "pick your seat" way they do business but it doesn't bother me. As I enter the plane I can survey the crowd and avoid children or heavy - set people or whatever and choose who I get to sit by. When I reserve my seat in advance, I don't get that option. I think they are a good value and their flight attendants are the best!!!

Excellent flights on 10/3/17 flight 1089 and flight 751 to DC, return 10/7/17 flight 5451 and flight 2841 home to Las Vegas. Best flight attendance ever polite, courteous, customer friendly. Great snacks and drinks. Wonderful flights. My complaint is with the wheelchair and baggage personnel. They were not polite, not courteous and not customer friendly. Baggage personnel never asked my husband for his ID and only held his hand out for me to give him my ID. We could have been on the no fly list!

Southwest is an awesome airline. I flew last year and due to a late international flight, I missed my SW connection. They cheerfully booked me on the next morning flight at no extra charge.

SW - for the most part has been a positive experience - with the exception of reserved seating. I have stress of having to sit on my iPhone and hope I get a good position in line. I would be willing to pay extra for reserved seating but it is not guaranteed. There was a woman behind me in line that paid extra and she had a worst position than me. I understand that the method they use allows for easy cancellations but maybe some seats should be set aside to be reserved.

It was easy to book a flight. Good price for a short flight to Seattle, WA from Ontario, CA. Nice attendants and left on time. No problems at all with seating or bag retrieval.

Find the peace of mind of not being charged to reschedule should plans change a A+. With other airlines there are fees for everything & getting worse. Does nothing for the friendly skies. I fly Southwest whenever possible.

The flights I have traveled on were wonderful when it comes to taking off and landing. The flight attendant was very helpful and very nice. Great service.

I find the whole experience with Southwest easy and pleasant. I've never encountered personnel in less than a professional and pleasant mood (unlike experiences I've experienced with both American Airlines and United Airlines whose staff have become unpredictable mood wise). They don't seem to take themselves too seriously always smiling and in love their impromptu songs!

Best flights and direct flights and usually at times most people don't care to fly either early morning or evening flights and out of major airports, that's a problem.

Easy to book flights, prices are good. Flight and ground staff are friendly and helpful. No baggage fees and the ability to check two bags are great advantages. Because I travel in and out from BWI, which is a hub airport, their flight schedule is great. The one negative is, as with all airlines, the seats are narrow and legroom is tight. Buy the early bird check in if you definitely want an aisle seat.

I've always used Southwest Airlines. They have very good pricing when you book early. 5 and 1/2 hours from Albany, NY nonstop to Las Vegas plus crackers and a cold drink. However I see this year they no longer have a nonstop flight from Albany to Las Vegas. And also the return flight nonstop is gone. Don't know why we always have full planes both ways in the past. That's 11 or 12 years we have gone out to Las Vegas 1 or 2 times a year.

I have flown all of the USA, Mexico and Puerto Rico and I will not fly with any other airline if I am in control of the choice than Southwest Airlines. I have faced every situation from last minute flight changes, mechanical difficulties, weather related issues, and out of all of the airlines Southwest has the most professional, courteous, friendly and accommodating staff from reservationists to their pilots and hands down their pilots are extremely cautious of protecting their passengers. They are #1 in my book!

To be honest I'm very fearful of flying. The only airline that I feel most comfortable with and that provides the best customer satisfaction and reliability has been Southwest since I've been flying. If I have any concerns or issues they're able to resolve it and I appreciate the fact that the baggage is included in my flight. If I have any concerns I'm able to speak to any of their service attendants whether it be the pilot whether it be the concierge or even the flight attendants. Everyone is very respectable and understanding and their policies support that with what their staff do for the customers. So thank you Southwest!

Delays are rare. They are quick to help find alternative flights in the event of delays. Flight attendants are kind & helpful; especially to those with special needs. Professional & safety-conscience.

Good cheap fares. No add on, no frills just a fair price to get you to the other side of the country. The seats are ok, the staff friendly and planes are maintained.

We ran into thunderstorms so had to detour. After trying a second landing we flew to Nashville to refuel. Then back to Atlanta we were stuck in the airport overnight since we missed connecting flights. The only thing I was upset about was the lack of any guidance to a quieter area when people could actually sleep. It was past 11 pm by that time. The cleaning crew was quite noisy and when I walked around in the morning I found an area back in farther area that was more secluded and actually could have laid down to sleep. I would not have slept back there alone since I was traveling alone and an older woman.

The SW experience is the most consistent in terms of customer service. Also, bags fly free. However, seats + legroom have shrunk, storage is shorter + smaller.

This is the best I have ever flown. No charge on your bags, good easy going people. I have been on other airlines, but Southwest has their act together.

Really a good buy if they fly where you want to go. Unfortunately, they do not fly into Melbourne FL & have very few direct flights to Orlando - none out of Boston.

Southwest Airlines need faster way to get on and off plane. Also, faster tickets, no waiting, better seating and lounge on plane and kid and baby's.

I fly SWA whenever possible. They are courteous, rarely have I had a delay and no bag charges. They have remained financially solvent which gives me the confidence they have maintained their fleet of planes. I fly 6 to 8 times per year.

Having flown multiple airlines in near recent times, I go to Southwest first when all options are the same... except for the luggage fee and boarding. SW is dependable and friendly. Delta has served us well and treated us kindly when faced with an emergency health issue.

Scheduled flight without disruptions and accommodations were as expected. We departed and arrived safely on time. Was not overly busy to check in nor check baggage. Overall pleasant experience.

We had the airport system alarm go off and the airport had to be evacuated. By the time we got back in, the plane should have left. Not only did they wait for us, but they waited for the connecting flights that couldn't land because of the issue. I thought that was awesome. The pilot was able to make up all but about 15 minutes of the long delay we had. We got extra snacks too. :)

Was a good experience and felt we were treated fairly and courteously by the crew. Both legs of the flight left and arrived on time without incident. Did not experience long waits or delays.

Had a wonderful uneventful flight. It's what I have come to expect from Southwest Airlines. The relaxed feeling in the cabin helps those who have fears of flying. The cabin crew was professional with a twist of humor. This help comfort me before the plane ever left the ground.

The personnel on the flight vary; some can be helpful more often than not they will stand and watch someone struggle with lifting something onto the overhead compartment and not help. The snacks are minimal. I cannot eat them as even the peanuts are not dairy free. Some alternatives would be appreciated for people with gluten free and dairy free requirements. Check in is generally smooth. My husband needs to board with assistance but not with a wheelchair This line up is often confusing. Southwest makes it easy to cancel and reschedule flights and maintain a running balance. I like their reward system. However, when you are traveling they often say that a flight will be delayed and then it leaves on time. Basically, you cannot count on the accuracy of their flight times.

The Southwest Airlines staff in airport was excellent! Had my wheelchair immediately available and staff stayed with until I boarded. The staff on the plane were very nice and helpful too. They just seemed tired, like not enough rest. Yet they maintained their professional courtesy. My issue is with the seating size and lack of room to sit comfortably. I am a small person just 5'1" and small framed. I was so cramped between the other two seats that I spilled my hot tea on the person next to me as I was reaching for it. That's ridiculous!! Way too cramped! I felt as though I was sitting in the laps of other two passengers! Paid too much for being that uncomfortable!!

SWA consistently has polite, often funny, often sensitive attentive staff. The cancellation policy is wonderful - especially when one is dealing with new grandbaby or family with health conditions needing to be addressed. Baggage policy is great! Had wine as a SWA birthday gift to passenger. Only complaint is related to boarding pass download when there are two travelers and not recognizing hyphenated last names.

The employees are very helpful and nice. And if you're really lucky you will have an attendant that has a sense of humor. They seem to encourage that.

It has been a while since my last airline flight but I used to fly Southwest all the time and always had an extremely pleasant experience, and the price of a round trip ticket of one way was a good price.

No fake bags charge (gas prices have been down for a long time), no charge for having to cancel, great service and friendly staff. Best airline ever!!!

They did leave my GPS exposed in my suitcase and it got shattered and despite reporting it, it was never replaced or compensated for. But other stuff has made it safely.

I feel that it all starts before you even get points the plane, how you are treated by Southwest employees, how much assistance they give you no matter how busy it gets or if you are first class or in seat A6 or the color of your skin, my experience has been great with Southwest. Just wish the price of the ticket included 2 luggage bags free and 25 dollars for each extra ones and there was a little more assistance before I get on the plane.

I have been travelling on SW since I was 18 and I'm 63, rates have gone up too high and now I have to look at other airlines for affordability. Have not been able to see my children who live in Texas & CO due to the cost. Wish they had a senior citizen rate.

I am handicapped and always feel cared for when I fly Southwest. Even offered an icepack when the flight attendant noticed I was uncomfortable. Never been made to feel like I was trouble.

I hate the thought of flying, but needed to get to NY. With no time allotted, I was able to catch my next flight from Chicago to Syracuse. Luggage also made it. Staff was great, skies were mostly cooperative, and most importantly, the jets DID their part.

I've always enjoyed flying with Southwest due to their low rates, friendly staff, flexible scheduling, and more. Generally, the experience with Southwest is great. Their quirky way of adding fun into a mundane experience can brighten the worst of moods. Even when the plane is full and you are sharing your personal space, they've always made the situation bearable. I've noticed the rates have been less competitive in recent months or the same flight was available elsewhere without stops at a rate that is the same or less than even the wanna get away fares. As the owner of a small vacation rental business, rates are important to me and to my guests.

I like Southwest but it can be kind of tight quarters and depending on your boarding number the overhead bins can be full. A lot of the passengers bring what looks like full size luggage into the cabin.

SW is a fun airline to fly. They help handicapped get appropriate seats without a big hassle. Best, 2 pieces of luggage fly free. Their website is easy to use. It has a calendar that lets you choose the best prices for that month. They also have an app that will notify you when sales are available.

My two girls flew back and forth to their Dad's a lot when they were younger, so needless to say it was very important to us that we knew our girls were being well taken care of during their flights. The girls always had good things to say, and said the flight attendants made sure they had everything they needed (and probably then some).

I flew with Southwest several times while in the military. It seems Southwest caters more to military personnel traveling around from duty stations all over the world. I was well satisfied with their service. I haven't flown in several months but I was well pleased.

2 suitcases are free is a big factor when I booked a trip. No other airline does that, not even one suitcase which is $25 for the first one and is more for any additional. Airfare really is cheaper than most especially when you find one that is an internet special, but the downside is, it's very early in the morning or late at night. There is no assigned seats so if you happen to be one of last few groups that get on, you most likely get stuck in the middle seat, which I hate. That is the only complaint I would have with Southwest.

I do not have any complaints about Southwest Airlines. All of my experience has been good and I choose Southwest every time I need to fly. I recommend Southwest to everyone.

Blue collar airline that treats its passengers as if they are first-class with courtesy and respect. No frills means exactly that, but I would rather have a lighthearted crew of flight attendants who are pleasant and concerned about comfort. During our latest flight, the FA was honest and gave his humorous opinion about airlines and flying today, and he was joined by another FA who shared anecdotes about her recent debacle as a passenger. They were engaging and made the passengers feel comfortable and as if we were "insiders" in airline roulette.

Great customer service. I missed my flights twice. They booked me on the next available flight and gave me priority boarding. No charges. Bags fly free. The peanuts are great.

AC to FL. Delayed both ways but coming home it was terrible, we closed the airport and didn't get home until 4 am. 1st and last time for me. Very frustrating!

Flying Southwest Airlines has worked out well for me and my entire family. The airfare has been competitive. The staff is great, friendly and helpful. Flight delays are minimal. Our experience with SW has been wonderful.

I really love flying Southwest Airlines. Their Prices and their Customer service is next to none. I use the wheelchair service and they give me excellent treatment every time. The wheelchair people always come quickly and they take me to the bathroom before and after I get off the plane. Why I even had one of the Pilots come and wheel me into the plane. The stewardess and men all always nice. They put my bags up for me and make sure my seatbelt is fastened securely. I have been traveling Southwest for years now and I have no complaints.

Southwest is a good airline; better price and less hassles than others I've flown with. I like that the seats are not assigned and the earlier you check in the better your choice of seats.

Except for the boarding process, I find this airline to offer a very good value for the money. They cover a lot of the country and their schedules are very good.

Great everything - have never been disappointed and they are funny! Prices are reasonable and they have good sales. If there is a cancellation or delay, they will let you take any other flight you want.

Stewardess played guitar, smiled, sang and entertained all the way to West Palm Beach... A very enjoyable airplane ride... Wife and I truly enjoyed the trip and miss the stewardess!!

Inca's terrified of flying. But everyone on the plane was so at ease. So I just dug into the armrests prayed and heard those engines roaring and I thought I'm going to Die today. But it was so cool and the stewardesses sang and did pantomimes. It was wonderful. I hear they've had No disasters So that is a Good reason to fly with SOUTHWEST AIRLINES.

Fantastic about giving you up to a year to use your flight $ without any penalty if you have to cancel!! It does not have to be for a reason. Wish they flew more places but will go with them when can. Also flight attendants seem competent and friendly. Good baggage policy.

Always have a great experience. Flight attendants are nice and helpful. Flights are usually on time. Had a situation once with a family emergency and Southwest was very accommodating.

A very good airline with a high safety standard. I have never had a bad experience. I have had delays, but who hasn't. The staff is very helpful and aware of your needs. I have seen some tough situations handled very professionally with happy endings.

I love Southwest. I can bank points or $ if unable to use my flight! A lot of other airlines don't do this! I've flown Southwest for many years & give it high marks!

I have flown Southwest for fifteen years and feel the quality of service, the value of the ticket and overall experience is the best! I actually avoid other airlines just to experience the Southwest wow factor!

What an outstanding company. It was the most personalized service experience I've ever had. The flight attendants were so friendly and helpful! We were on schedule even though we left late due to storms in the area. It was a great experience and recommend anyone to fly with them. Even the price was good!

I am a Southwest rewards customer and used my Southwest credit card to buy a round trip flight for my friend. My friend had to cancel a week before coming so I had to cancel the flight. Little did I know the customer service department does not understand what customer service means! I've been with southwest for over three years and this is the first time I felt belittled and cheated. They won't give me a refund, no credit and did not offer any resolution. Very disappointed in a company I had high regard for. Just lost a customer. Thanks for nothing.

I like that the attendants now show a sense of humor when making announcements. Obviously, a lot of people are buying up to get first in line to get on the plane because the last several times I have checked in right at the time available, I am still about 50+ back. That is the one thing I don't like much - not getting a seat assignment before boarding and I have heard more than one person express concern that there may not be enough overhead room for carry on bags.

Southwest Airlines: friendly crew members; special extra for the elderly. Always gets me where I want to go. Southwest goes to most of the places that I go. Never had a really bad time dealing with them.

Staff was courteous, respectful and took people's needs into consideration. Baggage claim and information desk clerks were also there to assist. Thank you.

They do not charge for luggage. They do not charge me if I have to reschedule or cancel a flight. They are courteous before, during, and after the flight. I feel they value my use of their flights. Love their sense of humor, they make flying fun. They have lots of low charge flights available to choose from.

I always fly with Southwest because their fares are usually lower than the others. Because I am disabled and cannot walk great distances or stand in lines for more than 10 minutes, they show concern by getting me a wheelchair and not only do they take me to my plane, they inquire as to whether I need to stop on the way for restroom break or to get something to eat. I like their flight schedules because they give you options with cost and time of day and date you are flying.

The website is super easy to use to book flights. Southwest consistently provides great service on board plane. Boarding is organized and efficient. Luggage policy is greatly appreciated.

I love flying with Southwest. The customer service is excellent. You can fly with 2 bags free, no unexpected last minute cost. My experience with them has always been good.

Southwest Airlines is a good airline. No luggage charge, good customer service, seemingly good cancellation policy and safe airline. Personnel very helpful and the online service is good but could be better. More discounts would be nice.

Great experience throughout the complete flight. Customer service was outstanding and fight attendants are very friendly. Aircrafts are clean and neat too. But could use a little more seat room.

I feel SW has a better safety record and is more customer oriented. I like the two carry-on policy, I like the no assigned seats, and the leg room was completely satisfactory.

Southwest gets my business only because it has a nonstop, reasonably priced flight between my most common destinations. Time saved by not stopping is invaluable. Since the airlines began using 'hubs' travel by air has become increasingly difficult for average consumers. Privatization and deregulation did not provide a long term consumers-friendly travel industry. Profiteering ahead of all else, as is the American way, is the modus operandi of all U.S. carriers. Customer service does enter into the equation.

From check-in to baggage claim, I have been extremely satisfied with my experiences with Southwest Airlines. It probably helps to have a good attitude when dealing with setbacks, such as weather cancellations. Plus no nickel-and-diming like the other airlines over checked bags, drinks, seat selection, etc.

When we forced to evacuate, the agent changed our tickets for free. It was a madhouse at the airport and everyone was calm and helpful. Extra agents were helping, even other passengers were helping with luggage.

The flight experience with Southwest Airlines was good. My husband was scheduled to fly out a few days after me with my daughter. He was not able to go due to a coworker injury. I did not want my daughter to fly alone and she would be stranded in Las Vegas because they were going to rent a car to travel the rest of the distance. I had to pay for another ticket for my sister. Would like to have been able to transfer. My husband rarely flies and will probably never use the ticket we canceled.

Best airlines flew them all. I like Southwest, they are courteous, they will help you answer questions. They are not snobbish like a few other airlines. They treat you with respect.

This is the airline I prefer to fly. Have never had a bad experience with them & the "no fee baggage" helps, but would still rate them high without that. Flying with them in the fall, chose Southwest over one of the "low budget" airlines.

Great customer service and options. Could improve on longer direct flights. Cancellation, change policy ok, at least not penalized with fee. Would also like to see red eyes as appropriate. Good to see international destinations, need more.

I recently flew on this airline for the first time and I was very happy with the experience. The seating was very comfortable and seemed to have more leg room than I have experienced before. The flight attendants were fun and invitingly. Snacks and drinks were free and they liberally gave them. They also allow 2 bags checked without cost. A positive experience!

Southwest Airlines is a solid airline. Rates vary wildly, so keep shopping. Love cancellation and rescheduling policy. Checked baggage fee structure encourages people to stop nonsense of huge carry-ons.

Southwest is the best airline ever! It's nice to know you have two bags fly free plus you can still include a carry on one, plus another item like a purse, backpack, pet carrier for free. I've always had to fly with two extra on board plus my two free bags, but when I flew in Jet Blue it cost me quite a bit extra! Plus it's easy to exchange your ticket with SW! If your plans change, you can switch out for another flight for a different day! I did that once with Jet Blue and it cost me so much extra, I will never fly another airline unless I have no choice!

I like very much the free bags. I do not care for boarding System, the last three flights my wife and I could not sit together. Extra fee for boarding defeats free bags perk.

Being on time, on making up time on a flight that was delayed. The stews work very hard to serve everyone and some are real comedians. Like the easy going style they show, not stuffy at all.

I always fly Southwest. They have an excellent track record and two bags fly free which is at least a $100 savings. Southwest has improved their timeliness. Southwest is best in my opinion.

Southwest Airlines is a great airline who prioritized its customers with care and safe departures and arrivals to all destinations. Southwest employees are respectful and deliver high customer sat.

I have flown SW twice. First experience was favorable. I did not know their seating policy. My fault, I had not read seating policy. I was impressed with how orderly and efficient it was. My next flight from DEN to RSW was not positive. Rec'd notice of cancellation as I arrived at the airport, 2 hrs before flight time, as recommended. (Felt like I was duped, had I known of cancellation earlier I simply would have waited till following day). Next, customer service... one must use 'full service' to reassign flights after cancellation, unknown to me... after I had waited in line with other cancellation victims, at normal check-in area. I am told that I must go across the hall to full service. Next, at full service, a fellow who had little experience, as evidenced by associate needing to come to his aid, frequently.

Seating method is fair and so far planes are on time. Never had a problem yet. They even serve a snack and drinks. And I do believe they don't charge for the first checked bag. Maybe even two (?). But we only use carry on.

I am 75, which means I sometimes need extra help. Southwest readily and efficiently offers help. Flight attendants are courteous and friendly, always ready to add a tidbit of humor to necessary instructions. The cabins are always clean and neat.

I like the boarding and seating system better than having assigned seats because it makes me feel like I have a choice in picking my seat once I am on board. The flight attendants are always friendly and professional. Southwest planes seem cleaner than competing airlines.

I fly cross country two or three times a year, 99% of the time we leave on time. I have never been bumped, the crew is courteous, up too two bags checked free plus your carry on. Price wise it always been fair, buy your tickets well in advance.

To honest they are best I have ever flown with, customer service over the top. I am disabled flyer, really go out of their way to make sure I'm ok. I have to make sure I do my homework before.

I like the fact you are able to get your luggage free for at least 2 bags, the way they have the turnaround so that you don't have to wait for everyone, the way you can apply 24 hours early to get your seating or pay more if you want the upgrade. Usually the stewards are very friendly and funny. They also feed you and are often available to you if you want anything else. Generally they are on time.

All in all everything that is advertised is true. Once you're in their venue it's exactly what they advertised, no more no less. It was good customer service.

Usually, the Southwest ticket and gate agents are friendly. Last week, out of Houston, I thought the gate agent was short and rude, and certainly could have been more friendly. Perhaps she was having a bad day.

I won't fly with any other airline due to my experiences with others and Southwest. Rates, attitudes, offers, taking care of passengers all have my 100% loyalty for Southwest through experience of flying with many airlines.

14 day accommodation period is a joke - Hurricane Irma cancelled my cruise and my Southwest flights. After scrambling to find room on another sailing, I then rebooked my flights only to discover I was booking beyond the accommodation period and that my $278 previous fare was now $435. I had booked the flights in Feb. 2017, but 2 attempts failed to convince Southwest that none of the circumstances were my fault. So, I told the SW agent that my only recourse was to go to social media and let people know - Southwest's "refund" policy is a joke. They know most people will have to rebook outside the accommodation period and will then have to spend more money. I will consider this the next time I book vacation flights.

Most of my flying has been with Southwest. When I had to cancel a flight they helped me to schedule it for another day and time. The flight crew has always been very helpful with anything that I needed. I also noticed that they treated all passengers, no matter how old and the ones traveling with small children, were treated very respectful.

Southwest is usually the best priced and their cancellation policy can't be beat. Staff is quite humorous during flight. Departure and arrival time good.

I love the check in and boarding procedure. Not everyone pushing to get in first because SW gives you a group and a number in that group to board!! No assigned seats means you can sit where you want. Fantastic service.

Southwest Airline have served me well in the past. It gotten me to my destination in a timely manner. When I had to cancel my flight they give me a year to use my tickets. Sometimes they send me coupon to use on my flight. The stewardess are very nice. I get to bring two pieces of luggage on for free and the flights are reasonable.

I always have had good experience with Southwest. I have a Southwest Visa card and have flown free by using the points. Seems like we were always on time leaving and arriving. Also, luggage is free. Really have no complaints.

Southwest has truly set the bar for other airlines - they are funny, genuine, real people. They are affordable, don't charge change fees or baggage fees & generally on time (or the pilots really try to make it up in-flight). They are innovative with kiosks for baggage check in, rewards & in-flight messages. Their planes are almost always really clean, lavs, seats & tray tables work. What else could you want for an above ground Greyhound?!?! And they have Dr Pepper. =)

I love Southwest! They offer excellent value, two free checked bags, several fare options, and my personal favourite, seats are not assigned. Your boarding number lets you get on and sit in any available seat! Crews are friendly and make flying easy for someone like me with a bit of anxiety.

I never flew Southwest before but will again. Had to cancel a major trip to Hawaii from Florida and they held all my family's tickets for 1 year. Not every airline does this anymore. I just wish they would fly to more places.

I haven't been on a plane in years and the people were so supportive of me and how I was treated with the arrival and departure. I would recommend this airline to friends and family.

I used to fly Southwest fairly regularly for short trips up and down the California coast. No complaints, ever. The crew and staff were always upbeat and positive, I was able to fly out of a smaller airport and avoid the circus at the international ones. I never had any flight delays or cancellation problems that always seem to trouble the major carriers. Additionally, my daughter used to fly as an unaccompanied minor and a flight attendant was with her at all times.

I have really enjoyed flying with Southwest. I really have not had a bad experience with them. But I have not traveled since the rates went up. I feel the rates have become way too expensive.

They are very reliable. Whatever your needs, they have always been able to make things right for me. Whether it was needing a rebate, luggage or simply comfortable seating. I would always recommend Southwest Airlines.

Never had any difficulty booking a reservation and had no cancellations. Traveled same two cities for a year and found service satisfactory, never excellent. Airlines and flying not a positive experience anymore.

Southwest is extremely friendly and customer oriented. Their check-in is orderly. Flights arrive and depart on time unless an uncontrollable factor such as weather interferes.

The free bags almost always makes Southwest the better deal compared with other airlines. We also prefer the open seating as it works better for our family of four than does reserved seating and having to navigate through several flights in hopes of finding the seats we need together.

I have flown with them for the past 17 years. They have a very friendly crew, sometimes can be funny also. I like not having to pay for all the extras the other airlines make you pay for.

We always fly Southwest because of the "free baggage" policy. The savings usually makes up for the price difference between them and say Frontier or Spirit.

Southwest has always been our favorite airline to fly. They have seemed to have a good value. Only issue is that they have dropped a lot of their direct flights and local.

Southwest is one of the "lower priced" airlines. One cannot expect "royal service" but as long as the flights are on time, I have no problems with narrow aisles and seats.

I have found that it is the least costly of the airlines that I have flown, and they allow at least two carry-ons per person. They are a no-frills airline, but some of the more expensive airlines don't give you much more.

They offer great service. I am handicapped and they always have my wheelchair ready when I arrive. They make me feel appreciated. Great employees, they are respectful and pleasant.

The rep answered my questions with a smile, and went out of the way to find a satisfying ending. Attentive and was ready to listen. Pleasant. Fast courtesy overboard.

I have flown SOUTHWEST MANY TIMES - economy - seating is tight but had no problems whatsoever. But the cost could be cheaper for such tight seating. Flight was on time and luggage arrived at same time. Also, staff was excellent.

My grandmother unexpectedly passed away, and my mother was visiting. She needed to change her flight for leaving and when I contacted Southwest to change it, it couldn't have been more simple. The lady I spoke with was so kind, she didn't ask for "proof" and gave my mom a credit for her return flight. I was so pleased. We have been flying Southwest every time we travel and will continue to do so. Thank you Southwest that was awesome. Also I didn't have to wait on hold for an hour to talk to someone!

Last year Orlando was hit with a hurricane and my flight to Vegas for a convention was canceled. The hurricane was not nearly as big as intended but whatever. Southwest gives us a credit for the flights since trying to catch another flight was a joke. We planned to use our flight credit to visit some friends in Atlanta. Trying to coordinate our trip with several professionals was difficult so we decided to meet up the Friday after Labor Day. Only I check the fine print and the credit said that we'd have to travel by the previous Wednesday or the credit would expire.

I have used this airline quite a few times and I'm very happy with the service. Always on time and great prices. My family and I use this airline at least twice a year so thank you for great service.

The number one asset flying SW Air is the ability to cancel and rebook without other airline's ridiculous fees. It used to be better when they were available to use for anybody, but they are still the best in the air.

My last flight was only 45 mins. long but I almost went nuts. The seats were so crammed together that my fellow passenger's body crossed mine & he had obviously not showered recently. The a/c didn't work properly & being hot intensified my claustrophobia to the point I was looking at my diamond wedding ring wondering if I could cut open window. The only saving grace was it was a short flight.

I am very satisfied with the service I have been given every time I decide to travel back to the island of Puerto Rico. When I want to return to Florida, I just make a call to the airline and buy the flying ticket.

I always fly Southwest now because I've had better experience with on time flights, good value, great connections, and good customer service. Also, there are no extra fees for bags. The only negative is the fee for priority seating.

Gets you there with little hassle and seats ok. Tries to be your friend, too. Great for business because of multiple flights at good times.

Southwest is a good value for the money. They are generally on time and efficiently run. I have flown Southwest for many years and plan to do so for years to come.

I didn't like the seat where you want arrangements. Also the steward spilled my cup of ice, acted as if it was my fault and then left it all over the floor. Some of it melted into my carry on on the floor. He made no attempt to clean it up. I will only fly this airline if I have to from now on.

The flight attendants should spend less time on the phones. More time with customers. Wouldn't hurt to be a bit more pleasant. I always get the feeling they are unhappy.

When I travel I take Southwest Airlines, because they are personal, reliable and courteous. The plane is ALWAYS clean, and they go out of their way to assure the passenger feels safe and secure. The flights are ALWAYS on time. Baggage is handled as if was their own. I have flown transcontinental with them and have always felt refreshed after such an tiring trek.

I have not traveled by air for a number of years but when I did Southwest was the best for price, convenience, on time schedule and accommodations. I liked the ease of getting to the departure and arrival terminals both going and coming.

The crew is always pleasant and I appreciate the policy that applies funds if I need to change flight dates which I have used already. Also I appreciate free carry-on baggage.

I have had to cancel a flight and it was easy. I also had to change a flight and there was no problem making the change. I would recommend Southwest to everyone.