Ryanair Reviews

I am prefer not to use this airlines due to very negative experience in the past. But this time I have bought tickets for my parents and when I am checking them in the seats were specially allocated separately to force customers to pay additionally even though there are lots of free seats there. Honestly I believe this airline should be banned from flying in Europe or at least fined for such behaviour.

IT IS THE ONE OF THE WORST AIRLINES I'VE EVER TAKEN IN MY LIFE... Super irresponsible customer service and vague guidelines!!! My flight was cancelled from Milan to Seville due to the French strike in Oct 2017. They rescheduled me to a new flight 1 week from the date I was supposed to take my flight. I was told that I will be reimbursed for any reasonable expenses during the week.

You have to check in luggage 2 times also for return you have to paying again. Normally you check in once but Ryanair scammed you and they know that it is a common mistake that travelers forget to check in for the returns. Even on the airport the employees told us that it is a common mistake. Ryanair be fair and give our money back what we pay too much!

BE HONEST TO CUSTOMERS. They will force you to sit apart from your family unless you pay to have seating next to each other. You now must pay extra to have your hand luggage in the cabin with you. If all goes well with your flight then you're lucky, as when it does go wrong you can expect nothing from them at all. My son's flight was detoured to a different country and was never given any food, drinks or free call. Not a penny of compensation all of which are part of EU law.

No happy. Me and all people we spend long time waiting and on Malaga was nobody to tell us whats going on. Not advise was delayed. Not advise or apologize before getting board. Also the plane was absolutely a mess with rubbish all over the place.

I traveled with Ryanair to Barcelona arriving at night hours and at the same time I rented a vehicle with them (Ryanair hire car) to avoid inconveniences when picking up the vehicle. The plane arrived around 11:35 pm, when I went to pick up the vehicle, arbitrarily and rudely I have been attended by an employee named Lucia. She claims that I must pay 40 euros more for the hour and that also is going to go. I explain that I have hired a service for which I have paid more than a month in advance and also flight with the same airline with which I contract the vehicle. The girl goes out the back door without giving further explanations. The truth I felt robbed by Ryanair and his partner in Spain Goldcar. When I complained to Ryanair, he replied that I had no right to any refund. Never in my life had I received such a bad service and they had stolen in the process. Do not use Ryanair car hire. Under no circumstance.

Flying with Ryanair, had booked on extra price 2 cabin luggage, like they told me on the booking process. On the way back (the same ticket) they informed me that the policy had changed and I had to pay extra 50 euros in order to fly. Being really rude and never explaining the actual situation, they forced me to pay, though I could just send my one luggage to the luggage place under the plane, like all the other passengers after me that hadn't paid extra did! When I complained online 3 times, they just keep sending the new policy with no reference number on the reply. So I had every time to make a new statement.

I book about 50 tickets a year with this airline... I was offered a refund for my flight which was severely delayed due to storm Emma... FINE, however it was a code red and they let me wait until the morning of the flight departure. But ok. Now I had 2 consecutive flights booked (a return and a small other trip) which I was logically not able to take as the problem with the outgoing flight. I asked for a refund (not even 150 Euro in total) but this was refused with the remark I could have changed these myself... Into what??? Online and pay huge change fees??? I was a happy customer for a long time but now I know what people mean with this company. If something goes wrong, they let you down big time. From now on Aer Lingus on 1! And government please look into the fake customer service. They sent false info and do not react to queries and they just hope that you don't spend more time to get your rights. FINE THEM!

Booking my return flight from Alicante to Gatwick in February, thinking I was booked to fly on the 5th to the 9th. On returning on the 9th I was told at security check that my boarding pass was dated 9th March, one month ahead, instead of February. My mistake for not checking the confirmation email from Ryanair. But as a frequent flyer it has never happened before that I booked the wrong month to return. Ryanair desk clerk told me that the Ryanair calendar was jumping from February to March and that the days of the week were the same date in both months so a lot of people had also experienced this problem and the flight on 9th Feb was full so could not fly that day with Ryanair. And had to pay for another flight with another airline.

On 03/03/2018, we had our flight from Birmingham cancelled at 8.10am and the flight was due to leave at 9.20am. So the bags had already been checked in. Only advice given by Ryanair was via email, which offered a flight refund/alternative flight. However, no details of which alternative flights were available! No Ryanair staff or customer service staff arrived at Birmingham airport to help. Also, despite Ryanair’s website stating food vouchers, travel & hotel accommodation, will be provided we received absolutely no food vouchers, no transport or hotel accommodation. In fact, we received none of these!

This company is a complete disgrace and has no regard for its customers. I will never book flights with them again after they took our money for return flights from Portugal for my elderly mother-in-law and failed to get her back home blaming strike by air traffic control. They don't offer you any alternative flights as they suggest they don't have any available for over 1 month. The complaints procedure is pointless as you receive a standard letter telling you it's outside their control so they can do what they like leaving you completely stressed and out of pocket to get your self back home. This company should not have a licence to provide a service as it doesn't have a duty of care to its customers!

I want to warn people that their CHAT service is woeful and use the web instead as they are employing people whom are unable to communicate. Be warned - this exchange took me 54 minutes to merely check in.

I submitted a claim for a refund with Ryanair on a flight delayed for more than 4 hours January 4th, 2018. I received a letter stating that refund check would be submitted to me within 10 days. Check never arrived. I contacted Ryanair again and they said they will resend check on 2/12. Check never arrived. On 3/4 I contacted again and after several chats with three different people they elevated the issue to customer service. I got an email saying that they will respond within 28 days. Contacted operators again via chat because the phone number provided doesn't work (you cannot talk to anybody) and they said they elevated the issue again to CS and I will get some kind of answer within 48 hours. I requested to speak with a manager because there is no way to contact anybody and they said it is impossible.

Ryanair should be looked into for fleecing passengers with exorbitant fees. I had a round trip flight booked and paid for baggage only to be told on the return flight that the baggage fee was only for inbound. Nowhere in their jumbled site with tons of upsells did they mention this. They hit me with $44 euros/bag. Their site does not state your baggage is one way. Absolutely disposable business practice. Will not fly with them again.

I booked a flight from Rome to Barcelona by mistake... I wanted Florence to Barcelona... but after about five hours of booking hotels and various flights, I guess I was a bit tired. I noticed my mistake instantly but, too bad.... no cancellations or refunds. Don't waste your time with these crooks.

I recently traveled with Ryanair to Lanzarote. I was traveling with assistance due to a pacemaker being fitted recently. Both journeys I feel that Ryanair deliberately seated myself and my husband apart with the intention of charging more money to be seated together. Several other couples and families were also complaining of this on the outbound and inbound flights.

Having gotten caught up in the cancelled flights fiasco last year, I submitted an expenses claim to Ryanair which they said, would be sorted within 28 days. Now, over 3 months later, and the lies from customer services keep on rolling with no sign of being repaid!

Back in 2015 We called the customer service to ask what are the options if we might want to change the flight’s time as my husband’s father is ill so we had to make different arrangements and the gentleman on the phone told me that we can change it in 2 hours’ time so I told him, “Thanks you for your help. Will look into it.” We successfully when thought passport check airport security. When we wanted to board they told us that we cannot board as we don’t have valid airplanes tickets. They told us when we asked to change the flights on the phone the system automatically checked us out from the airplane which we were completely unaware of. Nobody told us that we had to re-check into the airplane and to reprint the new boarding passes. We didn't receive an email to confirm that we have been checked out from our flights and why would you even check us out without having even telling us or agreeing to it?!

This is the worst airline you can choose, so don't. They have horrible customer service and after all the games and stealing they do, you will end up paying the same for their ** airplanes as you would any other company (with a nicer plane). I tried checking-in hours before my flight and the website would not let me. So I then decided to just check-in at the airport like any other flight. I found out at the airport that I could only print my ticket (which I had ALREADY bought) for an additional fee of 50 euros. This is an insane amount of money to print a piece of paper, and I had no idea of this ridiculous policy. There was no other way to print my ticket so I gave in and let them steal 50 euro ($60+ USD) from me. I will never fly with these idiots again, and if you're smart you will stay away before they steal money from you as well. WORST CUSTOMER SERVICE EVER.

I tried to book a ticket and the website kept giving me an error message: "Oops, there was an error and your reservation could not be processes." I tried again, waited, tried again. None of their numbers were working and the chat service was offline. Finally gave up and booked with another airline. The next day I received an email stating my flight was booked. When I was finally able to get through their chat service, the lady on the other line was awful and refused to refund me. On top of that they charged for 2 tickets. FRAUDS.

Alphanumeric Nightmare: We (my wife & I) purchased 2 tickets to fly from Glasgow to Dublin August 3, 2017. Flight FR5771... Reservation: I got a notice on my smartphone to check in, or be assessed a 50 x2= 100 fine. So I attempted to reconfirm? on Aug. 30, 2017. I fought with the website for over an hour with no luck entering my email + the alphanumeric. (**). So I got on Ryan's customer service live chat. My first session timed out as I was looking for information to respond. On my second session with Fiona we figured out I was typing a 1 (one) instead of an I (aye). I typed it in and Fiona said I was good to go! I was so relieved to get the passcode in, I probably didn't complete the secondary part of the check-in form? We flew on Sept. 1. 2017 having a short connection from our international flight to the Ryan connection. Ryan ** Status confirmed. (In US terms I paid for a ticket and my receipt indicates Status: Confirmed...).

When booking my flight I filled in "billing address" section, expecting to receive an invoice with my name and address, which I absolutely needed. Not receiving any, using the live chat I asked why, only to discover that, according to them, it is not possible to issue invoices for international flights as they do not include VAT. So why did they let me fill in the "billing address"? Why did they not tell me explicitly that they would not issue the invoice? Furthermore, I was quickly dismissed by the customer care, and was told that if I had any further request, I should send an email - I sent one but did not receive any answer. Furthermore, the price they publicize for their tickets is not transparent at all, which is against all national and EU regulations. I chose a flight for 86 Euro, but I ended paying 170, having to add 70 for registered baggage RT, compared to 30 I would have spent some year ago, plus other amounts.

Below is complaint sent to Ryanair, to which they responded refusing to apologise for anything, their attitude towards customers through-out is very evident, take it or leave it and never ever apologise: I am writing to you after my shocking experience on our return flight from Lanzarote to Luton on 23rd August 2017 (flight number FR3455). At check-in there was a lot of chaos and extremely long queues caused because a young family with two children had apparently not been allowed on their scheduled flight the day before due to over booking and waited 24 hours at the airport to board the next flight only to be told there were no available seats.

We were in the airport. 1 hour before departure. Warning, delay, no news. News later: 1 hour delay. No gate information. We are where the previous gate (12). Info message, gate will be announced at 19:38. Doesnt come announce. We go to sit elsewhere. Weird our plane doesnt seem to park where expected. Go some 25 minutes before screen with delayed departure time - info: boarding ended. What!? No info from gate. No one to ask. No one in Schonefeld airport to know where are they embarking (or embarked). Nobody... Though the plane is there and I’m on land, I dont know where? I go out the departure area, on information from airport they give me the info: new gate was 64. I see 5 Belgian boys also stranded in Berlin. My girlfriend and I lose the flight, (and the return flight), but at least we are home.

Ryanair number one fraud company in the world. Many people do not like this company. Government no action taken. I had 6 ticket from STN CPH. I went airport 3 hrs before they charge 50 pounds each ticket then say no seat. This is ** Ryanair service. We hate what action you take in airport. Some stupid working they don't know what to do if you take action. I will send all information.

Unsure why a British company takes their telephone enquiry business overseas where nobody in the customer services dept even understand that Skyscanner are not a ** travel agent!! Me & my partner have spent two days trying to get our booking ref number and have heard all the incompetency & awful customer services we have ever encountered with the staff hurrying our calls - absolute joke!! Also what sort of a company charges £90 for an extra 5kg luggage?!? Thats just daylight robbery & the price we had to pay as we needed to check a bag in and usual hand baggage can only be up to 10kg... Am so disappointed in this failing organisation and will be letting everybody know never to book with this company again.

I had booked for myself, husband and 13-year-old daughter on a flight to Lanzarote. When I checked in (for free), 4 days before leaving, we were allocated 3 middle seats, away from each other! It took an online conversation (long) plus 2 phone calls to come to the following conclusion: Ryanair have ripped me off! Purposely 'randomly' allocated us seats well away from our teenage daughter and giving us no choice but to pay to have us moved to seats so that one of us can sit next to her. I am disgusted with this blackmail Ryanair and I will never never book with you again!!!

It is the only airline that charges airport check-in for €50. Despite their own website or system not working at a certain point and they are able to verify that you tried to check in online because all your information has been saved (and you have paid for reserved seats as well) they will not take responsibility or waive the fee. Wrote to them for a refund but they just read me their fine print! Highway robbery in fine print!

Checked in for the flight early in the day for the free seat allocation, and only 20% of the plane was allocated, yet they still split my wife and myself up, I was put in the front of the plane in a middle seat, and my wife was put in the back of the plane in a middle seat, so far from happy at the way Ryanair is ripping off customers that want to sit together, not a lot to ask for, but out of principle, Ryanair will be bottom of any list when booking flights, car hire and hotels from now on. Their greed and foul tactics have finally hit rock bottom. Had to bow down and pay the extra for seats just to sit together.

My family (husband and two teenaged sons) and I felt completely screwed over by Ryanair. We had been traveling throughout Ireland and Wales for two weeks, with very little internet or cell coverage during our trip. We arrived at the airport in Dublin with plenty of time to check in and were told we had to pay 50 Euros per person, plus $100 Euros for our for three bags, so it cost us four times as much as our original airline tickets. The customer service rep did not offer any help or concession and seemed to have cared less that her company had raked us over the coals. We have flown all over the world and have never been treated like this. We will never fly Ryanair again and will warn all of our friends to stay away from this airline. It left us with a terrible feeling at the end of our Ireland tour, and stood in stark contrast to our experience with the Irish people. I am amazed that this company is able to get away with treating its customers so badly.

I booked this airline, then was told to check in online otherwise they'd charge me €45 for checking in at the airport. Fair enough. I checked in online and got stuck when I tried to book for an extra piece of luggage. Basically, the page would not move forward. I logged out and back in again, even turned off my laptop. Nothing. I could not finish checking in. Finally, after half an hour, I got to a page where it showed the price of one luggage, but would not allow me to go forward. I had to add another piece of luggage to go on, though the price stayed at one piece. When all is said and done, and I checked in, the extra luggage price came at two pieces.

Terrible customer service. Check in without buying a seat used to always place the family together. Now, the seats are all over the plane. Flew home last night, paid €38 in total for flight out and home to try to get seated beside my 75 year old mom who is terrified of flying. Absolute chaos on plane with families with young children trying to sit together. This greedy anti family behaviour has to stop. I will never fly Ryanair again, I'd rather pay the bit extra to fly with a reputable airline where your trip is made comfortable, not rip off Ryanair. Please stop this greedy business ASAP. It is disgraceful.

Ryanair are known to be terrible in disturbing their passengers with infinite services during the trip, it hasn't got any better over the years, only worse however now their greedy bosses have had a brilliant idea where they will steal millions from your pocket by forcing you to pay for seats if you want to sit together with your partner, family or friends. I use Ryanair for EU flights several times a year and up until my last trip in April I had had no issues with their online check ins. Having a guaranteed seat next to my partner was a norm. An automatic seat allocation would ensure the company would go the extra mile to not separate families, in fact I used to get the same seat over and over again or thereabouts, it was great and it worked perfectly.

I do not have a smartphone and don't know how to "check-in" online. We did not have time to find a place to print our boarding pass. We arrived at the airport 2 hours early, but had to wait in line to get boarding pass. When we got to counter, we were told that we would have to pay $100 fine to Ryanair because we did not check-in online, before arriving at the airport. We ask if we could go to a kiosk to check-in and were told "No". WE were sent to another desk for fine/penalty. The non Ryanair lady at the desk felt bad for us, but said we had not choice. We had not choice or we would not be able to fly. No other airline does this. POOR CUSTOMER RELATIONS...

Do not book with this airline. I paid nearly 500 pounds for flights and due to illness can't go. I sent a medical certificate to them confirming from my doctor. Still they won't refund me. Disgusting when you know they will resell my seats between now and August. Absolutely awful. No compassion at all. Con merchants.

First time flying with Ryanair, we had to pay £55 per person to check in. No other airline does this - you just normally check in at bag drop. The staff were rude and unhelpful when directing us to the payment desk. Not helpful at all - just dismissive. We were early for our flight - now been here 45 minutes waiting to pay a check in fee and all they say is they sent a text reminder to our mobile (Australian) therefore we didn't receive it due to mobile roaming. Dozens of people were in the queue with us having to make this payment because it's not clear. So there's clearly a fault in their system. They need to address this as hundreds of people are clearly being burnt and scammed by Ryanair's awful conditions and awful customer service. We will never be booking again!

Do not book with this airline thinking that it is budget and will save you money. You will end up paying additional hidden and unavoidable fees no matter how prepared you try to be. I was scammed out of 50 euros when trying to fly from Budapest to Berlin, more than I paid for the ticket. Worst airline ever. I really recommend just going for a legitimate airline. You will pay the same price and at least be able to rely on good customer service if something goes amiss (which it will if you fly Ryanair, and you will not get help).

Our flight FR2861 from Luxembourg to London Stansted on the 30-12-2016 got cancelled due to bad weather conditions (fog) 3.5 hours before our scheduled departure time. We were planning to celebrate new year's eve with our friends in London. 2 hours after we received the cancellation email, I tried to submit the refund form on the Ryanair website. I completed it correctly but it kept stating that the name on the reservation document differs from the name on the refund form. I tried to contact customer service.

I flew on Ryanair, flight 436, back in Romania, from Bucharest to Timisoara, this last October. Awfully bad experience. First of all, despite the fact that I had done the check-in 24 hours in advance online and I had the proof on my cell phone, the airline charged me 54 euros at the Bucharest airport simply because I did not have it physically printed on a piece of paper. I showed it to the airline agent in charge at the airport but everything was to no avail. On top of that, she told me, with a nasty and unprofessional attitude: "If you don't pay it in the next five minutes, you can say good bye to your flight".

Greetings. Me and my boyfriend are two students who decided to go to Rome for a few days. We booked a flight with Ryanair and paid the total amount of 567 euro. Unfortunately, I was not allowed on the flight, because they did not accept my residence card. They wanted me to present my passport. Their policy states that ID cards are acceptable and state authorities that issued my residence card informed me that it is my ID card. I could not present my passport because it was at a Canadian embassy awaiting visa. My boyfriend had his passport (he does not need a visa: he is Canadian) but he did not want to go without me. I would not be complaining if we were refunded the ticket money. However, the company has refused to refund.

I needed to book 2 seats on an afternoon flight of Ryanair from Thessaloniki to Athens in Greece. After trying their website for long time with no progress since the screen froze all the time, I decided to try to make a telephone reservation, even though I had to make a costly call to the UK from Greece. They did tell me that a telephone booking would cost 20 per seat extra but I insisted. When I reached payment they said my credit card was not accepted so I tried another one which was also not accepted. I asked to try another one but they did not allow that. After speaking to a supervisor, I did get to try another credit card which was also rejected. After failing to make a booking, I telephoned my bank which confirmed that my cards had no problem and that they could not see any attempts to charge my card!

This airline it was supposed to offer really affordable budget flights. But guess what? That has changed radically... I mean I travel with Ryanair at least 8 times in a year and with sadness I have to admit that the prices are higher every time. Especially this summer, the tickets are extremely pricey and so is the price for an extra bag. I pay for a bag every time, I am used to do that, but the price in everything has gone up and I can not do anything about it, because only Ryanair provides the specific flight from my hometown (China) to Cyprus (Paphos). And I can not understand why is happening that, I not that is 3 flights per week, quite the contrary there is a flight every day. And every day is very pricey and don't get me even started about the leisure plus or the business plus fares, especially the business ones.

This airline offers really affordable budget flights! Their rates perfectly suit my limited student budget and is one of the main reason why I could afford to backpack around Europe. Ryanair is the first website we automatically check for our weekend warrior travels around this continent. Very generous in the allowed cabin luggage too - they allow two, unlike EasyJet where you have to stuff all your stuff into one carry-on (my Paris experience still left a bad taste in my mouth). Wish the seats in the plane could recline though.

I have been traveling all throughout my life and never have I seen such bad service ever. Like EVER! I was flying from Barcelona to London and was at the airport way ahead of time (2.5 hrs). Got through the security and was waiting near the gate to board the flight. The agents appear at the gate 30 minutes before departure and there is this mad rush. The agent looks at my boarding pass, asks me to step out of the line and wait. She said your visa check is not complete but as a person who has lived in 4 different countries, visa check to me means the police officials/immigration officers checking your visa and stamping your passport, which was done.

On August 15, 2010, my husband and I booked a flight for September 25 from Malaga, Spain to Barcelona on Ryan Air. We printed out the electronic tickets and left the next day for our vacation. Unknown to us, Ryan Air sent us an email dated August 18 informing us of various restrictions and penalties. When we got to Malaga Airport we were in for a shock. Because we did not have our boarding passes printed out, we were charged 40 Euros per person plus 18% VAC tax. That's over $100 for them printing out our boarding passes. The airline does not have a kiosk available so you can do it yourself.

When I booked a flight from UK to Ireland I could not retrieve my booking to print out my boarding pass. I emailed Ryan Air about the problem but got no reply. I was not able to access my details stored on their website to check it there was a mistake. I arrived at the airport two hours before the flight. The staff at the airport sent me to a special counter to get a boarding pass. They could not log into to 'Manage my booking' either on my details and had to use other information. I was charged 40 pounds to print a boarding pass that their website would not allow me to print. I feel that Ryan Air engage in internet fraud and everything about Ryan Air is dishonest. I would never again travel with them.

This is a complaint against staff at Ryanair in Madrid who through misdirection caused me to miss my flight FR2013 from Madrid to Tenerife on the morning of April 5, 2010.

Last week I booked two flights for friend from England to come and visit. I was charged 16 pounds for my debit card transaction which showed as two transaction at 8 each. I thought this must have been a mistake so I contacted Ryan Air to advise of what I thought was an error on their part, only to be told by a very unpleasant customer service operator that Ryan Air charged 4 per person per way, a total of 16 pounds. When I advised that I thought this was incorrect as only one debit card transaction had taken place regardless of how many people where traveling. I was told this was Ryan Air policy and there was nothing I could do about it. Surely there must be somewhere I can take this as an official complaint.

I booked a flight for 2 and paid nearly 400 pounds, then there was a schedule change so i had the option to cancel her flight on the web booking sys. I heard nothing from Ryanair, no confirmation, nothing. I kept checking for updates on refunds up to and including the date of flying out. No updates, told the checkin person the 2nd person was not travelling. While I had taken the outbound flight Ryanair then cancelled my return travel segment and charged me an additional 292 euro for the privilege of flying home. I have written on numerous occasions to no avail. They have refunded my return portion only, I think 147euro.