Ryanair Reviews

Cancelled our flights to Sweden without telling us. Only found out when we tried to print our boarding passed. Pilot strike is the reason given. To make matters worse Ryanair made a press announcement that all their customers had been informed. This is a lie, strong language but if they take me to court I will prove they lied. To make matters worse they have just sent me an email telling me it is time I printed our boarding passes. I know three other people in this area who have had Ryanair flights cancelled in the last month. I'll never fly with them again.

I love love love the thought of flying around Europe for 20 - 25 Euro per flight but at what cost? I had to pay for my one overweight bag twice! If you pay online for 2 bags because you have one overweight bag, they will make you pay AGAIN at the ticket counter 11 Euro for each kilo you are over, even though I have proof that on their website it says the excess fee is 10 Euro per kilo. I was made to pay an additional 55 Euros (for 5 kilos over) at the counter and was told to contact Ryanair to get my refund. Now I know they are in Dublin, I think, but they act like they don't know English. Common sense says if a customer pays twice for the same excess baggage they are due a refund.

Ryanair is there any chance to get through all those thunderstorms over the Europe and start responding on our EU261 regulation related claims? You can do at least that since you have ruined many peoples vacation just because you are unable to handle your own staff and they have to strike. Our flight from London Stansted to Pardubice on 28th of July was cancelled 2 hours before its planned departure, no one was taking calls and your web chat support parody was disconnecting. You have not sent a single email or SMS message to us. We have tried to contact one of your resellers and even them confirmed that it is impossible to contact you because when the call reaches end of your support hours it simply hangs (no comment). Thank you?

Arrived at Stansted on time. Had to get a connecting flight, Ryanair lost the entire plane's luggage causing us to miss our flight, we only had hand luggage, which they made us put in the hold as we hadn't paid to take it on board, (which we didn't know about), trying to get our luggage so we could've made our flight was a waste of time. Not one person would help, not even the manager. 1.5 hours after landing we finally got our luggage missing the flight, So for the privilege of their incompetence we had to spend 6 hours in a queue to be told we had to pay £200 for standby in the morning, spend the night in the airport. Now after being told we can claim the money back, twice they have blamed us, and keep stating it's our responsibility to be at the airport on time. Nobody seems to have actually read our complaint. NEVER AGAIN FLYING RYANAIR.

I never imagined a company would treat customers so poorly until I met Ryanair. Multiple times I needed to get in touch via chat because the online reservation kept changing the DOB for my travelers. The latest time which I'm still waiting in chat window promised a 92 minute wait. The clock has been sitting on 1 minute now for over an hour. I've already been warned about the boarding pass stamp required, and fully expect them to come up with new creative ways to make me pay more for the flight. Disgraceful.

It is the second time I am trying to change some details to my bookings which requires online or call service support. I have tried twice to be in a 92 minutes 'queue' and twice is was 'lost because of the connection error' although no issues accrued with anything else. When I have tried to call the helpdesk - it is just cutting off by saying, that they are too busy. As a customer, I feel very disappointed, that I can't get support when I need it and I don't have where to call or express this awful experience.

Partner and I booked return flights from Glasgow to Lisbon. In trying to check in online discovered that unless you paid for selected seats you couldn’t check in until 48 hours before flight and that made checking in for return flight difficult as not sure of web access. I knew Ryanair were extortionate charges if you didn’t book in online. Ended up lying for booked seats just to be able to check in. A con. Arrived at airport boarded plane to be told a member of cabin crew had phoned in sick and flight delayed until replacement arrived.

You will get lured in by low fares, and then end up paying more than the flight itself in outrageous "surprise" fees. How this airline is allowed to operate is a legislative Bermuda Triangle. No wonder they are the "most profitable" airline in Europe! Like many of the others who left prior reviews, my friend and I were also trapped by the 55 euro fee for not checking in online at least 2 hrs prior to the flight (never mind that we never received notification... and what if a passenger doesn't have access to online data while traveling?).

On 26 June we arrived at Dublin Airport from Bristol. The plane was one and a half hours late. Myself and two other elderly passengers were tricked off the plane by an Airport worker wearing a Team Controller suit. We were told that Airport assistance would be with us within half an hour and we were ushered into a passenger terminal and told to wait. We were also advised that we were unable to make our own way through the airport, help might not arrive for at least two hours. When we left the aircraft we noticed that there was a queue of passengers waiting to board the plane. We then realized that we had been tricked off the aircraft with a false promise of assistance.

I felt extremely bad travelling with Ryanair. If you check in the airport, you need to pay 55 euros per person — and you will need to spend extra time on this process. You need to check in online, but the information about that is small script and intentionally kept as not obvious, so that as many people as possible would be caught on this trick. When you buy several tickets, you can only add extra baggage for all together, not per passenger so that you would spend extra money. It is departing from worst places in the airport, gates are changing several times (!) last minute and there are frequent delays — so that they can save extra money. Stay away from Ryanair and pay a bit more for a much better service! I personally add it to my blacklist.

On the plane boarding in the Palermo airport, inside the plane and after have passed the check-in and the gate control before to get into the plane the cabin supervisor named "Claudio" in a very rude mode ask me for my ticket... I had my boarding pass in my iPhone that I have saved in my suitcase. I told him that I already have passed by two controls. Why the reason to demand the ticket when I show him from my cel. the boarding pass in which the seats were indicated. He insisted in a very rude mode that he wanted to see the ticket. I showed him the screen of my cel in which I had the boarding pass but he insisted that what I show him was not the ticket.

I had the worst flying experience ever, first time flying with Ryanair. I have a strong feeling your company is a fraud and scam company that tries to steal money from its customers in order to compensate for cheap flights. I purchased a ticket Online with Ryanair, I got purchase confirmed email as appears in attachment and was sure that the flight is booked and no issues to be expected. When I got to the airport and waited in line for 40 minutes, I was told that I cannot get on the plane as I haven't performed online check-in. I thought it was a joke as I've been flying for years with different companies and never heard of such thing. I was requested to pay penalty of 55Euro!!! Which is 3 times the price of the ticket!

I have flown Ryan Air several times... This time was horrible. I booked online... It sent me my original purchase/itinerary. It did not send anything ever by SMS. I could not check in online and went to the airport 2.5 hrs early... Was at main counter for Ryan Air/Shannon Airport. At 8am I was in line to try and figure out how to check in online (hoping they had a separate set up at airport on a screen or similar, not through counter agent for example). At 8:30am I finally got to the lady at the counter who was very rude (basically gave me the so sad too bad story). It wasted my time to even enable me to check in online because it was now past 8:20 am (2 hrs before the flight was scheduled to take off) and she told me my only option now was to pay 55 Euro each at counter in order to now get on the flight.

I had only one handbag, but because they said the plane is full they will take my bag away and give it back at arrival. At arrival, the bag was half opened and I had 220 pounds missing from it. The person at baggage claim said she can't help me, she wouldn't even write down my complaint, because she said it's my fault I didn't look after the bag - EVEN THOUGH they took it away for the flight - NOT TO MENTION THAT ABOVE MY SEAT IN THE PLANE THE BAGGAGE COMPARTMENT WAS EMPTY. Please use a different company.

Coming back from Budapest on the 23rd on a late fly it was again about 11/2 hours delays. Once in the plane, the team rushing the passengers to hurry up to get the seats. When the plane took off the team were more interested in doing their business: Selling stuffs, duty free items... rather than offering a free drink. We were a family of 3. We missed the last train because of the delay. So now beside the paid train tickets we had to pay for coach tickets and then a taxi to get home.

As a very frequent traveller, I used to be the first to dread screaming babies. Now with my own child, I have learnt why some babies go into meltdown on a plane...and travelling with Ryanair last week taught me that this airline does absolutely nothing to help mitigate the risks of that happening. Specifically: On the outgoing flight (from MRS) and return flight (from PMI), Ryanair started boarding passengers and then made us wait, standing up, for approximately 45 minutes before boarding the plane. We were crammed like sardines in some prefab hall. Despite paying the Priority Boarding, we were about 50th to get on board - and that was only after having to fold away the pushchair on the boiling tarmac and clambering up a very rickety set of stairs to get into the plane. On the way back, we were forced to wait on the bus (again crammed in the heat) for about 30 minutes while staff reportedly cleaned the plane.

I am flying to Alicante shortly. I have not pre-booked a seat, as being a single traveler, it does not really matter. You can only check-in online 48 hours prior to flying. What Ryanair do not tell you is that if you have not paid for a seat, you can only print off the boarding pass for the outbound flight. For the inbound flight, you can only access the boarding pass while you are abroad. Ryanair have confirmed this. I told Ryanair that every airline I have flown with, I have been able to print both boarding passes before travelling. Ryanair said sorry, but if I have a smartphone or tablet, I can download their app and access the boarding pass. Not everyone has a smartphone or tablet. I think that this is a sneaky and underhanded way to make passengers pay for seats. I told Ryanair that I thought that this was totally unfair, but they did not seem to care. This is the first time that I have booked with Ryanair, and it will be the last.

Do not fly RYANAIR. Their reservation system crashed repeatedly during my attempts to buy tickets. As a result daughter's ticket said she was an adult. This kept us from checking in online. Arriving early at the airport the French customer service team sent us ALL around the airport and ran out the clock for checking in early. THEN THEY YELLED AT ME FOR BEING LATE TO CHECK IN! I had been there for over three hours.

OH MY GOSH... This company are all con artists. If I hadn't witnessed it and paid for it I would have never believed this company can continue to get away with such thievery. Had a group of 10. We all had carry ons and personal item. We were Priority & 2 cabin bags. We arrived at the airport early so we were first in line. (OH BIG MISTAKE.) Never be the first in line unless you are willing to have a measuring tape of your luggage. There were two boarding lines, so some of us go through with our luggage with no problem. But some of us didn't. I understanding the baggage limitations and specifics, but we all purchased the same carry on at Costco. Other passengers were passing through with luggage that clearly were in violation of their company standards.

We have had a family holiday planned for years. One leg involved flying from Marseilles to London. We learned the night before that our flight had been cancelled. We are out of our accommodation and must book flights with British Airways at more than double the price on very short notice. After reading nothing but terrible reviews, I have learned a lesson about discount carriers generally, and Ryanair specifically. I will diligently act to spread warnings back in Canada to avoid this outfit.

We flew back yesterday, make sure you have booked your luggage for your return flight we have been charged an extra 200 euros!!! This is scandalous. It is the most uncomfortable aircraft we have ever experienced, very cramped with a very poor service. Our outbound flight was assisted by foreign speaking crew so communication was very poor. We will never fly with Ryanair again and under no circumstances can recommend Ryanair to anyone!

This was the year. This was the year we decided to take the kids and take a year off work to travel the world. We were tight with the budget given the magnitude of this trip and so when we saw the price from Ryanair we jumped on it. We were well aware of the potential extra costs with low frill airlines and were expecting some minor costs but not 3x the cost of the flight. The day before the flight we got online and started our usual check in process. However after several attempts, we were unable to log on due to the site constantly freezing. We decided that we would simply check in at the airport. This was our first mistake. We should have attempted to contact them directly.

I returned from Faro to Edinburgh early today. The flight arrived ahead of time and was a good flight with a good flight crew, the problem started at baggage collection. After standing around waiting for the conveyor to start there was an announcement from the airport staff intimating that "the delay in baggage reclaim was due to Ryanair's new policy," incoming baggage will not be handled until the outgoing baggage has been put on the plane, after this is achieved the incoming baggage would now be put on the conveyor, this is to achieve the 25 minutes turn around time, so after arriving 10.25 it was almost an HOUR later before I could collect my luggage. It this just another Ryanair ploy to make you buy a dearer ticket and take your hand luggage with you.

We booked a holiday and flights were with Ryanair. My son is 1 years old and daughter 5 years old, seats were allocated for them, which then left myself. On online check in I was very difficult to be seated together so I called Ryanair customer services in which I then paid for upgraded seats with more legroom bearing in mind we had a 1 year old!! On boarding the plane from both destinations we were NOT ALLOWED to be seated on our paid/allocated seats due to safety reasons, An air cabin crew staff then wrote me a note to say what had happened and he will also make a report of the issue as it's happened both ways. Back to the UK I made a complaint to RA who then sent me an email saying that 'we reserve the right to move passengers and you will not be getting a refund'. Urm total joke. They sell the product then screw you on air... I will not let this matter go lightly. Will take this as far as I can.

I am prefer not to use this airlines due to very negative experience in the past. But this time I have bought tickets for my parents and when I am checking them in the seats were specially allocated separately to force customers to pay additionally even though there are lots of free seats there. Honestly I believe this airline should be banned from flying in Europe or at least fined for such behaviour.

IT IS THE ONE OF THE WORST AIRLINES I'VE EVER TAKEN IN MY LIFE... Super irresponsible customer service and vague guidelines!!! My flight was cancelled from Milan to Seville due to the French strike in Oct 2017. They rescheduled me to a new flight 1 week from the date I was supposed to take my flight. I was told that I will be reimbursed for any reasonable expenses during the week.

You have to check in luggage 2 times also for return you have to paying again. Normally you check in once but Ryanair scammed you and they know that it is a common mistake that travelers forget to check in for the returns. Even on the airport the employees told us that it is a common mistake. Ryanair be fair and give our money back what we pay too much!

BE HONEST TO CUSTOMERS. They will force you to sit apart from your family unless you pay to have seating next to each other. You now must pay extra to have your hand luggage in the cabin with you. If all goes well with your flight then you're lucky, as when it does go wrong you can expect nothing from them at all. My son's flight was detoured to a different country and was never given any food, drinks or free call. Not a penny of compensation all of which are part of EU law.

No happy. Me and all people we spend long time waiting and on Malaga was nobody to tell us whats going on. Not advise was delayed. Not advise or apologize before getting board. Also the plane was absolutely a mess with rubbish all over the place.

I traveled with Ryanair to Barcelona arriving at night hours and at the same time I rented a vehicle with them (Ryanair hire car) to avoid inconveniences when picking up the vehicle. The plane arrived around 11:35 pm, when I went to pick up the vehicle, arbitrarily and rudely I have been attended by an employee named Lucia. She claims that I must pay 40 euros more for the hour and that also is going to go. I explain that I have hired a service for which I have paid more than a month in advance and also flight with the same airline with which I contract the vehicle. The girl goes out the back door without giving further explanations. The truth I felt robbed by Ryanair and his partner in Spain Goldcar. When I complained to Ryanair, he replied that I had no right to any refund. Never in my life had I received such a bad service and they had stolen in the process. Do not use Ryanair car hire. Under no circumstance.

Flying with Ryanair, had booked on extra price 2 cabin luggage, like they told me on the booking process. On the way back (the same ticket) they informed me that the policy had changed and I had to pay extra 50 euros in order to fly. Being really rude and never explaining the actual situation, they forced me to pay, though I could just send my one luggage to the luggage place under the plane, like all the other passengers after me that hadn't paid extra did! When I complained online 3 times, they just keep sending the new policy with no reference number on the reply. So I had every time to make a new statement.

I book about 50 tickets a year with this airline... I was offered a refund for my flight which was severely delayed due to storm Emma... FINE, however it was a code red and they let me wait until the morning of the flight departure. But ok. Now I had 2 consecutive flights booked (a return and a small other trip) which I was logically not able to take as the problem with the outgoing flight. I asked for a refund (not even 150 Euro in total) but this was refused with the remark I could have changed these myself... Into what??? Online and pay huge change fees??? I was a happy customer for a long time but now I know what people mean with this company. If something goes wrong, they let you down big time. From now on Aer Lingus on 1! And government please look into the fake customer service. They sent false info and do not react to queries and they just hope that you don't spend more time to get your rights. FINE THEM!

Booking my return flight from Alicante to Gatwick in February, thinking I was booked to fly on the 5th to the 9th. On returning on the 9th I was told at security check that my boarding pass was dated 9th March, one month ahead, instead of February. My mistake for not checking the confirmation email from Ryanair. But as a frequent flyer it has never happened before that I booked the wrong month to return. Ryanair desk clerk told me that the Ryanair calendar was jumping from February to March and that the days of the week were the same date in both months so a lot of people had also experienced this problem and the flight on 9th Feb was full so could not fly that day with Ryanair. And had to pay for another flight with another airline.

On 03/03/2018, we had our flight from Birmingham cancelled at 8.10am and the flight was due to leave at 9.20am. So the bags had already been checked in. Only advice given by Ryanair was via email, which offered a flight refund/alternative flight. However, no details of which alternative flights were available! No Ryanair staff or customer service staff arrived at Birmingham airport to help. Also, despite Ryanair’s website stating food vouchers, travel & hotel accommodation, will be provided we received absolutely no food vouchers, no transport or hotel accommodation. In fact, we received none of these!

This company is a complete disgrace and has no regard for its customers. I will never book flights with them again after they took our money for return flights from Portugal for my elderly mother-in-law and failed to get her back home blaming strike by air traffic control. They don't offer you any alternative flights as they suggest they don't have any available for over 1 month. The complaints procedure is pointless as you receive a standard letter telling you it's outside their control so they can do what they like leaving you completely stressed and out of pocket to get your self back home. This company should not have a licence to provide a service as it doesn't have a duty of care to its customers!

I want to warn people that their CHAT service is woeful and use the web instead as they are employing people whom are unable to communicate. Be warned - this exchange took me 54 minutes to merely check in.

I submitted a claim for a refund with Ryanair on a flight delayed for more than 4 hours January 4th, 2018. I received a letter stating that refund check would be submitted to me within 10 days. Check never arrived. I contacted Ryanair again and they said they will resend check on 2/12. Check never arrived. On 3/4 I contacted again and after several chats with three different people they elevated the issue to customer service. I got an email saying that they will respond within 28 days. Contacted operators again via chat because the phone number provided doesn't work (you cannot talk to anybody) and they said they elevated the issue again to CS and I will get some kind of answer within 48 hours. I requested to speak with a manager because there is no way to contact anybody and they said it is impossible.

Ryanair should be looked into for fleecing passengers with exorbitant fees. I had a round trip flight booked and paid for baggage only to be told on the return flight that the baggage fee was only for inbound. Nowhere in their jumbled site with tons of upsells did they mention this. They hit me with $44 euros/bag. Their site does not state your baggage is one way. Absolutely disposable business practice. Will not fly with them again.

I booked a flight from Rome to Barcelona by mistake... I wanted Florence to Barcelona... but after about five hours of booking hotels and various flights, I guess I was a bit tired. I noticed my mistake instantly but, too bad.... no cancellations or refunds. Don't waste your time with these crooks.

I recently traveled with Ryanair to Lanzarote. I was traveling with assistance due to a pacemaker being fitted recently. Both journeys I feel that Ryanair deliberately seated myself and my husband apart with the intention of charging more money to be seated together. Several other couples and families were also complaining of this on the outbound and inbound flights.

Having gotten caught up in the cancelled flights fiasco last year, I submitted an expenses claim to Ryanair which they said, would be sorted within 28 days. Now, over 3 months later, and the lies from customer services keep on rolling with no sign of being repaid!

Back in 2015 We called the customer service to ask what are the options if we might want to change the flight’s time as my husband’s father is ill so we had to make different arrangements and the gentleman on the phone told me that we can change it in 2 hours’ time so I told him, “Thanks you for your help. Will look into it.” We successfully when thought passport check airport security. When we wanted to board they told us that we cannot board as we don’t have valid airplanes tickets. They told us when we asked to change the flights on the phone the system automatically checked us out from the airplane which we were completely unaware of. Nobody told us that we had to re-check into the airplane and to reprint the new boarding passes. We didn't receive an email to confirm that we have been checked out from our flights and why would you even check us out without having even telling us or agreeing to it?!

This is the worst airline you can choose, so don't. They have horrible customer service and after all the games and stealing they do, you will end up paying the same for their ** airplanes as you would any other company (with a nicer plane). I tried checking-in hours before my flight and the website would not let me. So I then decided to just check-in at the airport like any other flight. I found out at the airport that I could only print my ticket (which I had ALREADY bought) for an additional fee of 50 euros. This is an insane amount of money to print a piece of paper, and I had no idea of this ridiculous policy. There was no other way to print my ticket so I gave in and let them steal 50 euro ($60+ USD) from me. I will never fly with these idiots again, and if you're smart you will stay away before they steal money from you as well. WORST CUSTOMER SERVICE EVER.

I tried to book a ticket and the website kept giving me an error message: "Oops, there was an error and your reservation could not be processes." I tried again, waited, tried again. None of their numbers were working and the chat service was offline. Finally gave up and booked with another airline. The next day I received an email stating my flight was booked. When I was finally able to get through their chat service, the lady on the other line was awful and refused to refund me. On top of that they charged for 2 tickets. FRAUDS.

Alphanumeric Nightmare: We (my wife & I) purchased 2 tickets to fly from Glasgow to Dublin August 3, 2017. Flight FR5771... Reservation: I got a notice on my smartphone to check in, or be assessed a 50 x2= 100 fine. So I attempted to reconfirm? on Aug. 30, 2017. I fought with the website for over an hour with no luck entering my email + the alphanumeric. (**). So I got on Ryan's customer service live chat. My first session timed out as I was looking for information to respond. On my second session with Fiona we figured out I was typing a 1 (one) instead of an I (aye). I typed it in and Fiona said I was good to go! I was so relieved to get the passcode in, I probably didn't complete the secondary part of the check-in form? We flew on Sept. 1. 2017 having a short connection from our international flight to the Ryan connection. Ryan ** Status confirmed. (In US terms I paid for a ticket and my receipt indicates Status: Confirmed...).

When booking my flight I filled in "billing address" section, expecting to receive an invoice with my name and address, which I absolutely needed. Not receiving any, using the live chat I asked why, only to discover that, according to them, it is not possible to issue invoices for international flights as they do not include VAT. So why did they let me fill in the "billing address"? Why did they not tell me explicitly that they would not issue the invoice? Furthermore, I was quickly dismissed by the customer care, and was told that if I had any further request, I should send an email - I sent one but did not receive any answer. Furthermore, the price they publicize for their tickets is not transparent at all, which is against all national and EU regulations. I chose a flight for 86 Euro, but I ended paying 170, having to add 70 for registered baggage RT, compared to 30 I would have spent some year ago, plus other amounts.

Below is complaint sent to Ryanair, to which they responded refusing to apologise for anything, their attitude towards customers through-out is very evident, take it or leave it and never ever apologise: I am writing to you after my shocking experience on our return flight from Lanzarote to Luton on 23rd August 2017 (flight number FR3455). At check-in there was a lot of chaos and extremely long queues caused because a young family with two children had apparently not been allowed on their scheduled flight the day before due to over booking and waited 24 hours at the airport to board the next flight only to be told there were no available seats.

We were in the airport. 1 hour before departure. Warning, delay, no news. News later: 1 hour delay. No gate information. We are where the previous gate (12). Info message, gate will be announced at 19:38. Doesnt come announce. We go to sit elsewhere. Weird our plane doesnt seem to park where expected. Go some 25 minutes before screen with delayed departure time - info: boarding ended. What!? No info from gate. No one to ask. No one in Schonefeld airport to know where are they embarking (or embarked). Nobody... Though the plane is there and I’m on land, I dont know where? I go out the departure area, on information from airport they give me the info: new gate was 64. I see 5 Belgian boys also stranded in Berlin. My girlfriend and I lose the flight, (and the return flight), but at least we are home.

Ryanair number one fraud company in the world. Many people do not like this company. Government no action taken. I had 6 ticket from STN CPH. I went airport 3 hrs before they charge 50 pounds each ticket then say no seat. This is ** Ryanair service. We hate what action you take in airport. Some stupid working they don't know what to do if you take action. I will send all information.

Unsure why a British company takes their telephone enquiry business overseas where nobody in the customer services dept even understand that Skyscanner are not a ** travel agent!! Me & my partner have spent two days trying to get our booking ref number and have heard all the incompetency & awful customer services we have ever encountered with the staff hurrying our calls - absolute joke!! Also what sort of a company charges £90 for an extra 5kg luggage?!? Thats just daylight robbery & the price we had to pay as we needed to check a bag in and usual hand baggage can only be up to 10kg... Am so disappointed in this failing organisation and will be letting everybody know never to book with this company again.

I had booked for myself, husband and 13-year-old daughter on a flight to Lanzarote. When I checked in (for free), 4 days before leaving, we were allocated 3 middle seats, away from each other! It took an online conversation (long) plus 2 phone calls to come to the following conclusion: Ryanair have ripped me off! Purposely 'randomly' allocated us seats well away from our teenage daughter and giving us no choice but to pay to have us moved to seats so that one of us can sit next to her. I am disgusted with this blackmail Ryanair and I will never never book with you again!!!

It is the only airline that charges airport check-in for €50. Despite their own website or system not working at a certain point and they are able to verify that you tried to check in online because all your information has been saved (and you have paid for reserved seats as well) they will not take responsibility or waive the fee. Wrote to them for a refund but they just read me their fine print! Highway robbery in fine print!

Checked in for the flight early in the day for the free seat allocation, and only 20% of the plane was allocated, yet they still split my wife and myself up, I was put in the front of the plane in a middle seat, and my wife was put in the back of the plane in a middle seat, so far from happy at the way Ryanair is ripping off customers that want to sit together, not a lot to ask for, but out of principle, Ryanair will be bottom of any list when booking flights, car hire and hotels from now on. Their greed and foul tactics have finally hit rock bottom. Had to bow down and pay the extra for seats just to sit together.

My family (husband and two teenaged sons) and I felt completely screwed over by Ryanair. We had been traveling throughout Ireland and Wales for two weeks, with very little internet or cell coverage during our trip. We arrived at the airport in Dublin with plenty of time to check in and were told we had to pay 50 Euros per person, plus $100 Euros for our for three bags, so it cost us four times as much as our original airline tickets. The customer service rep did not offer any help or concession and seemed to have cared less that her company had raked us over the coals. We have flown all over the world and have never been treated like this. We will never fly Ryanair again and will warn all of our friends to stay away from this airline. It left us with a terrible feeling at the end of our Ireland tour, and stood in stark contrast to our experience with the Irish people. I am amazed that this company is able to get away with treating its customers so badly.

I booked this airline, then was told to check in online otherwise they'd charge me €45 for checking in at the airport. Fair enough. I checked in online and got stuck when I tried to book for an extra piece of luggage. Basically, the page would not move forward. I logged out and back in again, even turned off my laptop. Nothing. I could not finish checking in. Finally, after half an hour, I got to a page where it showed the price of one luggage, but would not allow me to go forward. I had to add another piece of luggage to go on, though the price stayed at one piece. When all is said and done, and I checked in, the extra luggage price came at two pieces.

Terrible customer service. Check in without buying a seat used to always place the family together. Now, the seats are all over the plane. Flew home last night, paid €38 in total for flight out and home to try to get seated beside my 75 year old mom who is terrified of flying. Absolute chaos on plane with families with young children trying to sit together. This greedy anti family behaviour has to stop. I will never fly Ryanair again, I'd rather pay the bit extra to fly with a reputable airline where your trip is made comfortable, not rip off Ryanair. Please stop this greedy business ASAP. It is disgraceful.

Ryanair are known to be terrible in disturbing their passengers with infinite services during the trip, it hasn't got any better over the years, only worse however now their greedy bosses have had a brilliant idea where they will steal millions from your pocket by forcing you to pay for seats if you want to sit together with your partner, family or friends. I use Ryanair for EU flights several times a year and up until my last trip in April I had had no issues with their online check ins. Having a guaranteed seat next to my partner was a norm. An automatic seat allocation would ensure the company would go the extra mile to not separate families, in fact I used to get the same seat over and over again or thereabouts, it was great and it worked perfectly.

I do not have a smartphone and don't know how to "check-in" online. We did not have time to find a place to print our boarding pass. We arrived at the airport 2 hours early, but had to wait in line to get boarding pass. When we got to counter, we were told that we would have to pay $100 fine to Ryanair because we did not check-in online, before arriving at the airport. We ask if we could go to a kiosk to check-in and were told "No". WE were sent to another desk for fine/penalty. The non Ryanair lady at the desk felt bad for us, but said we had not choice. We had not choice or we would not be able to fly. No other airline does this. POOR CUSTOMER RELATIONS...

Do not book with this airline. I paid nearly 500 pounds for flights and due to illness can't go. I sent a medical certificate to them confirming from my doctor. Still they won't refund me. Disgusting when you know they will resell my seats between now and August. Absolutely awful. No compassion at all. Con merchants.

First time flying with Ryanair, we had to pay £55 per person to check in. No other airline does this - you just normally check in at bag drop. The staff were rude and unhelpful when directing us to the payment desk. Not helpful at all - just dismissive. We were early for our flight - now been here 45 minutes waiting to pay a check in fee and all they say is they sent a text reminder to our mobile (Australian) therefore we didn't receive it due to mobile roaming. Dozens of people were in the queue with us having to make this payment because it's not clear. So there's clearly a fault in their system. They need to address this as hundreds of people are clearly being burnt and scammed by Ryanair's awful conditions and awful customer service. We will never be booking again!

Do not book with this airline thinking that it is budget and will save you money. You will end up paying additional hidden and unavoidable fees no matter how prepared you try to be. I was scammed out of 50 euros when trying to fly from Budapest to Berlin, more than I paid for the ticket. Worst airline ever. I really recommend just going for a legitimate airline. You will pay the same price and at least be able to rely on good customer service if something goes amiss (which it will if you fly Ryanair, and you will not get help).

Our flight FR2861 from Luxembourg to London Stansted on the 30-12-2016 got cancelled due to bad weather conditions (fog) 3.5 hours before our scheduled departure time. We were planning to celebrate new year's eve with our friends in London. 2 hours after we received the cancellation email, I tried to submit the refund form on the Ryanair website. I completed it correctly but it kept stating that the name on the reservation document differs from the name on the refund form. I tried to contact customer service.

I flew on Ryanair, flight 436, back in Romania, from Bucharest to Timisoara, this last October. Awfully bad experience. First of all, despite the fact that I had done the check-in 24 hours in advance online and I had the proof on my cell phone, the airline charged me 54 euros at the Bucharest airport simply because I did not have it physically printed on a piece of paper. I showed it to the airline agent in charge at the airport but everything was to no avail. On top of that, she told me, with a nasty and unprofessional attitude: "If you don't pay it in the next five minutes, you can say good bye to your flight".

Greetings. Me and my boyfriend are two students who decided to go to Rome for a few days. We booked a flight with Ryanair and paid the total amount of 567 euro. Unfortunately, I was not allowed on the flight, because they did not accept my residence card. They wanted me to present my passport. Their policy states that ID cards are acceptable and state authorities that issued my residence card informed me that it is my ID card. I could not present my passport because it was at a Canadian embassy awaiting visa. My boyfriend had his passport (he does not need a visa: he is Canadian) but he did not want to go without me. I would not be complaining if we were refunded the ticket money. However, the company has refused to refund.

I needed to book 2 seats on an afternoon flight of Ryanair from Thessaloniki to Athens in Greece. After trying their website for long time with no progress since the screen froze all the time, I decided to try to make a telephone reservation, even though I had to make a costly call to the UK from Greece. They did tell me that a telephone booking would cost 20 per seat extra but I insisted. When I reached payment they said my credit card was not accepted so I tried another one which was also not accepted. I asked to try another one but they did not allow that. After speaking to a supervisor, I did get to try another credit card which was also rejected. After failing to make a booking, I telephoned my bank which confirmed that my cards had no problem and that they could not see any attempts to charge my card!

This airline it was supposed to offer really affordable budget flights. But guess what? That has changed radically... I mean I travel with Ryanair at least 8 times in a year and with sadness I have to admit that the prices are higher every time. Especially this summer, the tickets are extremely pricey and so is the price for an extra bag. I pay for a bag every time, I am used to do that, but the price in everything has gone up and I can not do anything about it, because only Ryanair provides the specific flight from my hometown (China) to Cyprus (Paphos). And I can not understand why is happening that, I not that is 3 flights per week, quite the contrary there is a flight every day. And every day is very pricey and don't get me even started about the leisure plus or the business plus fares, especially the business ones.

This airline offers really affordable budget flights! Their rates perfectly suit my limited student budget and is one of the main reason why I could afford to backpack around Europe. Ryanair is the first website we automatically check for our weekend warrior travels around this continent. Very generous in the allowed cabin luggage too - they allow two, unlike EasyJet where you have to stuff all your stuff into one carry-on (my Paris experience still left a bad taste in my mouth). Wish the seats in the plane could recline though.

I have been traveling all throughout my life and never have I seen such bad service ever. Like EVER! I was flying from Barcelona to London and was at the airport way ahead of time (2.5 hrs). Got through the security and was waiting near the gate to board the flight. The agents appear at the gate 30 minutes before departure and there is this mad rush. The agent looks at my boarding pass, asks me to step out of the line and wait. She said your visa check is not complete but as a person who has lived in 4 different countries, visa check to me means the police officials/immigration officers checking your visa and stamping your passport, which was done.

On August 15, 2010, my husband and I booked a flight for September 25 from Malaga, Spain to Barcelona on Ryan Air. We printed out the electronic tickets and left the next day for our vacation. Unknown to us, Ryan Air sent us an email dated August 18 informing us of various restrictions and penalties. When we got to Malaga Airport we were in for a shock. Because we did not have our boarding passes printed out, we were charged 40 Euros per person plus 18% VAC tax. That's over $100 for them printing out our boarding passes. The airline does not have a kiosk available so you can do it yourself.

When I booked a flight from UK to Ireland I could not retrieve my booking to print out my boarding pass. I emailed Ryan Air about the problem but got no reply. I was not able to access my details stored on their website to check it there was a mistake. I arrived at the airport two hours before the flight. The staff at the airport sent me to a special counter to get a boarding pass. They could not log into to 'Manage my booking' either on my details and had to use other information. I was charged 40 pounds to print a boarding pass that their website would not allow me to print. I feel that Ryan Air engage in internet fraud and everything about Ryan Air is dishonest. I would never again travel with them.

This is a complaint against staff at Ryanair in Madrid who through misdirection caused me to miss my flight FR2013 from Madrid to Tenerife on the morning of April 5, 2010.

Last week I booked two flights for friend from England to come and visit. I was charged 16 pounds for my debit card transaction which showed as two transaction at 8 each. I thought this must have been a mistake so I contacted Ryan Air to advise of what I thought was an error on their part, only to be told by a very unpleasant customer service operator that Ryan Air charged 4 per person per way, a total of 16 pounds. When I advised that I thought this was incorrect as only one debit card transaction had taken place regardless of how many people where traveling. I was told this was Ryan Air policy and there was nothing I could do about it. Surely there must be somewhere I can take this as an official complaint.

I booked a flight for 2 and paid nearly 400 pounds, then there was a schedule change so i had the option to cancel her flight on the web booking sys. I heard nothing from Ryanair, no confirmation, nothing. I kept checking for updates on refunds up to and including the date of flying out. No updates, told the checkin person the 2nd person was not travelling. While I had taken the outbound flight Ryanair then cancelled my return travel segment and charged me an additional 292 euro for the privilege of flying home. I have written on numerous occasions to no avail. They have refunded my return portion only, I think 147euro.