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I spent 1 hour trying to get my Panamanian passport validated by a very unpleasant customer service agent that did not know where Panama is located. At the end I lost my flight and not even the supervisor was helpful or polite enough to resolve the problem (not to mention, that I am a British Naturalised Citizen and I showed them all necessary proof). They are horrible, impolite and careless! The fact that they are an affordable airline DOES NOT mean that they are allow to treat people rudely. This should be address by a higher authority.
They put the phone down on you! That representative wouldn't help when I phoned and just put the phone down on me!!! This girl needs serious re-training and to learn manners! Ryanair, you should be ashamed.
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This was our first time flying with this airline. We booked our flight with Ryanair because they had great flight prices. UNTIL we get to the airport and I try to explain how the system wouldn't let me check in and I tried several times. There was a family next to me that had the same Issue as we did. They said since I didn't check in I have to pay 55 dollars per person. And also 20 dollars per carry on. They do this tactic/scam to sneak a way to rip their customers off. Even the flight check in people were so rude. We will never fly with Ryan air again!
Categories Blog. My Reviews. My Settings. Help. LOG OUT. KerryGB. For companies. Review of Ryanair. Kerry. 3 reviews. 11 minutes ago. Customer service that puts the phone down. After dealing with the travel agent I called Ryanair for progress report on refund for a flight cancelled by the airline on 21st December 2020. I was told because it went through the agent email which I obviously dont know they cant get me information. I replied that I would not be pushed between airline and agent and had the phone put down on me. To say I am seething is an understatement. What kind of customer service is that? I am sure that even under covid restraint 11 weeks of holding people's money is too long. That is 5 weeks longer than a dispute turnaround time in any business. Never trust ryanair with customer service in which putting the phone down when a conversation gets hard is acceptable.
After Covid-19 I requested a refund of my money, then after a month they sent me an email saying that I got a voucher and if I want a refund I need to ask for it. I didn't ask again since I had already asked for a refund and the request was accepted. Now on August I find out that I was never in a queue for a refund, and their excuse is that they asked me that if I want a refund I had to ask for it! This is fraud! Now I have to wait for a refund like I just asked for it, waiting for a queue again!
In addition, I bought a travel insurance for my flights, and after covid 19 cancellations, Ryanair informed me that they will refund the flight cost excluding the travel insurance cost. Their response was that because I could use the travel insurance for compensation. But then, when I asked if I can get compensation, they told me that according to the terms and conditions, I cannot get compensation for the cancellation. So they kept the insurance amount, even though there is no way to use the travel insurance!! This is fraud... I imagine how much money they made from the travel insurance of millions of travelers that never used this travel insurance!
Basically same as most latest stories of being fobbed off with still in queue and having to wait 3 hours to even get to chat online to them. To add I asked about refund, they said thanks for my patience but nothing else can be done, then said any further questions and straight after cut me off and closed it before I could ask another question. I will never use Ryanair again.
If I could give them zero stars I would, and I wish the owner lived in this country – the greedy **. We are still waiting from our refund since April, there are a bunch of lads who booked so it is not a small amount of money. Been on that chat since 9am. It is now 3pm and still no answer. They state that we are in a queue. Law states refund should be 7 days, they said 20 days, it is now end of July, blaming covid 19 ( yeah whatever ).
The staff provide wrong information. He said I cannot change my flight to cheaper one which I already did! He just not aware of how the system works!! It is not fair for the one that want to change the flight for the second time, to calculate the fare difference based on the price of the last change which was in my case much cheaper than what I already paid for my first flight, it is stealing!!
DON’T LET THE AIRLINES BULLY YOU! I want to bring to your attention a matter that I feel people who fly should beware of, many people appear to complain about the manner in which an airline treats you when there is a delay or cancellation of a flight. Most of the comments seen state that the airline does not act in a manner to which you would expect and have paid for and for the comfort of their passengers.
One of the main reasons seen for a delay or cancellation is – “adverse weather conditions” and when you ask the airline for a full explanation, they just dismiss you. I was booked on a Ryanair Flight number FR1783 on Wednesday 27 December 2017 departing from Bordeaux at 18.00 flying to Stansted. After various delays the flight was cancelled at 19.53. The reason given was “adverse weather conditions”. There had been snow at Stansted that morning and the runway was closed for a period of time but the runway was open from 12.51. So when Ryanair cancelled the flight the runway had been open for some 7 hours. So, I was confused that adverse weather had caused the cancellation.
I wrote to Ryanair on many occasions requesting an explanation as to how the flight was cancelled due to adverse weather conditions but basically, they just dismissed my communications and just kept saying -: "due to adverse weather conditions”. I was not satisfied with their responses because I felt it was an operational decision and not directly due to adverse weather conditions and decided to take legal action under European legislation – Small Claims Court. I have attached the following brief details: -1. Notice of Allocation to the Small Claims Track (Hearing) – the hearing of the claim will take place at 10.00 am on the 28 April 2020 at the County Court at Ipswich.
2. Email, dated 22 April 2020, stating that due to exceptional circumstances this case is suitable for a hearing remotely by means of telephone. The matter shall now be listed for a remote hearing on 28 April 2020 at 11.30am before District Judge Hallett with a time estimate of 90 minutes. A conference call was carried out with Judge Hallett, a legal representative of Ryanair and myself.
3. General Form of Judgment or Order dated 12 May 2020 where Judge Hallett upon hearing the Claimant in person, hearing Counsel for the Defendant by remote telephone hearing and Judgement for the Claimant for 250 Euros to be paid by 4.00pm on 12 May 2020.
So, after hearing the evidence given by both parties, Judge Hallett found that the Defendant did not prove their case and found in my favour. So, the flight was not cancelled due to adverse weather conditions but it was an operational decision! I feel that on many occasions airlines have used this excuse to save them paying compensation. All other passengers on that flight were due compensation! If you want full details, please contact me. Email – ** Keith **
We are due to travel with Ryanair in August to Spain with our Disabled Daughter, after listening to their CEO talk on TV about all passengers having to wear a mask in the Airport and on their flights, I spoke to their rep online and explained that my Daughter was unable to wear a mask due to her disability to which I was told not to panic. It would be fine. They would support us at the airport, when I stated that I felt they were putting her at risk they weren't interested, I asked if we could take the flights at a later date and was told no, we won't be travelling with Ryanair again!!!!
Ryanair author review by Erika Armstrong
Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. They fly 1600 flights daily to 185 destinations and boast the most on-time flights of any airline in Europe.
Won’t lose your baggage: Ryanair claims to have the most innovative way of handling baggage which they boast is nearly “perfect”.
Low cost: They don’t hide that they are the cheapest for a reason and they’ll do anything to keep air travel affordable. In exchange for unbeatable fares, be prepared for non-reclining seats, no seat-back pockets, safety cards on the back of seats and life jackets stowed overheard.
Price guarantee: If you find a cheaper fare on a qualifying route with another airline, then they will pay “double the difference” between the air fare paid to Ryanair and the lower fare quoted on another carrier, but watch the fine print.
Newest fleet: Ryanair claims to have the newest, greenest and quietest fleet of aircraft in Europe (primarily newer/retrofitted Boeing 737s).
Business Plus: Even though they have the lowest fares, they offer a Business Plus program that can help you get through security faster.
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