Ryanair Reviews

I had a very disappointing experience with Ryanair’s baggage policy. I paid in advance for a cabin bag on my flight from Prague to Budapest. At the gate, I placed my bag in the measuring frame, and it fit inside the dimensions. The only part that slightly protruded was the wheels, which is common for many suitcases. Despite this, I was told the bag did not qualify and was charged an additional fee. The baggage rules seem to be applied arbitrarily, depending on the staff member, making the process feel unfair and humiliating. The airline also appears to charge passengers for virtually everything—even very small personal bags used to carry documents or essentials.

At this point I would give it less than one star if I could. They have joined the list of companies that is trying to make every try big digital, to the point of instilling a 55 euro airport tax if you don’t check in online yourself. The problem is, that none of the employees at the airport really work for Ryan air, so when something goes wrong (and it often does) they seem as frazzled and upset as you, and confused by the process they weren’t trained OR hired for. Any issues go to an impossible to manage website, with ridiculously obvious fake testimonials, that don’t actually give you a chance to make a testimonial. My own email of complaint about employees got returned as a letter about clearing my cookies to solve the problem… Ryanair is going downhill, and I am going to stop using them entirely moving forward.

They make you pay for priority boarding just to bring 2 small shoulder bags onboard, and then when it's time to board the plane they don't honor the priority advance boarding! It's just a scam to get more money on top of the ticket price! Terrible airline. Bad customer service. It's the Spirit Airlines of the UK! They claim to be cheap, but they add so many extra fees for every little thing that it's better to just buy a real ticket from a legitimate airline. DON'T FLY RYANAIR!

This airline is a thief. They do not respond to customers and only communicate through AI chat. They charged me additional fees, and the agent at the front desk told me to contact customer service because I would receive a full refund. However, customer service denied my refund request, claiming that I had agreed to their policy. I asked them to provide proof that I accepted those terms, but they never responded and simply closed my case. At this point, I am considering taking legal action against this airline, even if it costs me more than the refund they owe me. If anyone can advise me on where and how I can file a claim or sue this airline, I would greatly appreciate your help.

We booked a round-trip flight for 2 passengers and carefully verified TWICE that the destination selected before payment was Brindisi, Italy. After completing the payment of €416.30, we discovered that the reservation had been issued to Alghero instead. We contacted Ryanair immediately, within minutes of the purchase, because we knew something was wrong. We were not trying to change our travel plans days later. We were reporting an issue right after booking.

This company has the worst customer service and will try to rip you off with any single opportunity. Paid for priority boarding and extra luggage. On the gate employees were disrespectful and was told that my luggage is not the appropriate size, no size measurement provided. And I was force to pay again and deal with customer service. Do not believe them. Their sizes are not accurate. I traveled with the same luggage with no problem worldwide. Never had a single issue.

Absolutely horrible experience. The front desk people were horrible. I don’t care how “cheap” they are, this is a horrible experience.

One can see how pathetic are ** airlines, zero customer service, pathetic policies. Miserable state of affairs and people boast themselves as EU.

Revolting lack of response to a genuine complaint. They just keep losing conversation threads after a max. 2 exchanges, this making me start all over again. Going to small claims to seek redress. Their behaviour is the worst I've ever witnessed from a company operating in the Uk.

Well what can I say, nothing positive sadly. After working in an airport myself for 13 years I can only describe this airport as chaotic. No clear signage to security, lack of seating but one of the worst things was the queues. On arrival at border passport control it was 45 minutes and the 50 minutes on departure! People missing flights and rude unhelpful staff. The next major issue was the gate staff representative for Ryanair, I don't think I have every been treated with such aggression and rudeness. He tried to charge us £50 for having a pillow!!!! He kept saying that the Ryanair do not allow pillows??