Ryanair Reviews

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About Ryanair

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Ryanair offers budget passenger air travel across Europe. Operating from multiple bases, the airline serves over 200 destinations with a no-frills approach. Founded in 1984, Ryanair provides an affordable option for short-haul European travel.

Pros
  • Affordable flight options available
  • Helpful and professional staff
  • Generous cabin luggage policy
Cons
  • Unexpected hidden fees charged
  • Confusing check-in process

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Ryanair Reviews

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    How do I know I can trust these reviews about Ryanair?
    • 4,695,375 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed July 12, 2025

    Worst airline ever. I have flown Ryanair many times and the service just seems to be getting worse while the prices increase. Zero customer service to the point where they pride themselves on not serving customers. Terrible attitudes from staff - unnecessarily rude and always on a power trip. Seems like staff are incentivised to ensure bags don't pass the size check even when they are perfectly within dimensions - staff tried to challenge us and were incredibly rude and awful and almost seemed upset when our bags fit into their sizer (as we told them they would; we were carrying standard laptop bags which weighed maybe 5kgs). Boarding process is always badly managed. Aircraft is dirty and disgusting- found a plastic cup jammed into the seat. Will avoid if possible, even if it means paying slightly more for a different airline.

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    Price

    Reviewed July 9, 2025

    Do not Fly Ryan Air. Flight delayed 3 hours without any explanation. We were loaded in the plane and spent 3 hours waiting. They do not give us even water while waiting in the plane for 3 hours. It was not cheap at all.

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      Price

      Reviewed July 6, 2025

      The check-in process is a complete scam - They will charge you 55 pounds if you don’t check-in 2 hours ahead on-line. I think this is a criminal act and one that I will dispute with my Credit Card company. Fraud.

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      Punctuality & Speed

      Reviewed July 5, 2025

      This Airline is absolutely awful! They changed my flight 4 hours 55 minutes later making it that we will miss my next flight that is booked with them and they won't refund me because the change is less than 5 hours. It's 4 hours and 55 minutes! They are thieves! DON'T BOOK THIS AWFUL AIRLINE!!!

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      Sales & Marketing

      Reviewed July 2, 2025

      Horrible, horrible, horrible! Paid online to carry on standard bags that fit everywhere, are pretty compact and under 10 kg. Arrived at airport and our wheels slightly stuck out. For bags, it turned into a $400 extra expense and weren’t given any cruiser for the $175 we already paid to carry on our bags. The airline is clearly a scam.

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      PricePunctuality & SpeedStaff

      Reviewed July 1, 2025

      Do not fly if you have a family. We arrived over 2.5 hours early to get checked in and they had not one there to help us. As soon as they arrived we asked for help and they showed us how to check in. Just to be told sorry it's too late. Then charged us over 380.00 to check us in. Then as we went to get on the bus to go to the plane a lady came out and got my youngest daughter and told her that her bag was too big. I went back and we put it in the case to show it was the correct size and they still charged us 60.00 for us to carry that bag on the plane. It was a horrible experience.

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      Customer ServicePriceOnline & AppStaff

      Reviewed June 7, 2025

      I’ve had the unfortunate experience of flying with Ryanair multiple times over the past few months. If you’re traveling with just a backpack, you’ll probably be fine. The base ticket prices are usually lower than other budget airlines. However, the moment you need anything more, especially a carry-on, you should prepare to be nickel and dimed, even after paying extra in advance for the same bag.

      I prepaid for carry-on luggage multiple times, only to be stopped at the gate or counter and told my bag was too big, even though it clearly met their size and weight requirements. The same bag was accepted on some flights, but rejected on others. This seems intentional. I was charged €90 once at the gate, despite having prepaid for overhead space. On two other occasions, I was hit with €40 and €70 fees. Meanwhile, I saw other passengers bringing larger bags on board without issue.

      I have photos and documentation to prove the inconsistencies, but Ryanair's customer service is nonexistent. I reported this to them and they just close the case. Which I should include in the review for reference. Their website is nearly impossible to navigate, and support is either automated or completely unhelpful. To be fair, the flight crew on board and the flights themselves were satisfactory. But the frustration and lack of transparency with baggage far outweigh any savings.

      Bottom line: Backpack only? You’ll likely be fine. Need a carry-on or small suitcase? Prepare to be scammed. Alternative? Fly Vueling or another airline. I’ve had great experiences with their friendly staff, no surprise fees, and they actually honor their own baggage policy. Avoid Ryanair at all costs unless you’re willing to gamble with your money at the gate.

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      Online & AppStaff

      Reviewed June 2, 2025

      We had a terrible experience with them starting from the waiting. Period to get on the bus to get to Airplane. We had to go through two checkpoints. One we got charged for an additional bag, even though we were priority customer, and the second time right at the gate another lady who was not very professional with attitude inform us that we have to pay for the carry-on, something the other individual who made us pay for the big luggage didn't tell us we had to pay. So we got mixed information from two different staff members from the same company. Always check the type of ticket you buy with them because their website is really helpless in explaining the type of bags that come with different ticket types.

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      PriceStaff

      Reviewed May 22, 2025

      Why I’ll Never Fly Ryanair Again. After flying Ryanair for the first time, I understand why it has such a terrible reputation. The airline advertises cheap fares but recoups the cost through hidden fees, traps, and disgraceful treatment. At the gate, I was charged $175 for a carry-on that fit in the sizer—barely bulging. I was told I could’ve checked it for $50, but only by leaving the secure area, missing my flight, and starting over. I had no choice. It was a calculated setup.

      Worse, I was disrespected, humiliated, and even threatened by the staff in front of all the other passengers. There was no attempt at empathy—just cold enforcement of arbitrary rules. This isn’t budget travel. It’s a predatory model designed to punish and profit. Spain fined Ryanair €179M in 2024 for these same abusive practices, yet nothing has changed. Other low-cost carriers manage to offer fair prices without demeaning their passengers. Ryanair chooses exploitation over service. A few saved euros aren’t worth the stress, indignity, and public shaming. I’ll never fly Ryanair again.

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      Punctuality & Speed

      Reviewed May 17, 2025

      They talked me into booking 2 flights back to back where I would transfer my own luggage. They then changed the time on the first flight, which then caused me to miss my second flight. Needless to say, they have refused to reimburse my money even though my arrival at my final destination would now be well more than 5 hours. They agreed in messages online chats to return my monies, yet won’t actually give me my money back. It’s terrible.

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      Ryanair author review by Erika Armstrong

      Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. They fly 1600 flights daily to 185 destinations and boast the most on-time flights of any airline in Europe.

      • Won’t lose your baggage: Ryanair claims to have the most innovative way of handling baggage which they boast is nearly “perfect”.

      • Low cost: They don’t hide that they are the cheapest for a reason and they’ll do anything to keep air travel affordable. In exchange for unbeatable fares, be prepared for non-reclining seats, no seat-back pockets, safety cards on the back of seats and life jackets stowed overheard.

      • Price guarantee: If you find a cheaper fare on a qualifying route with another airline, then they will pay “double the difference” between the air fare paid to Ryanair and the lower fare quoted on another carrier, but watch the fine print.

      • Newest fleet: Ryanair claims to have the newest, greenest and quietest fleet of aircraft in Europe (primarily newer/retrofitted Boeing 737s).

      • Business Plus: Even though they have the lowest fares, they offer a Business Plus program that can help you get through security faster.

      by Erika Armstrong Airlines Advisor

      From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

      Ryanair Company Information

      Company Name:
      Ryanair
      Website:
      www.ryanair.com