Ryanair Reviews

I have had multiple terrible interactions with Ryanair. The company is truly awful, and they try to prey on any mistake they can. They don't care about you and do everything they can to take advantage of you. They sprung a 70 euro hidden baggage fee and only accepted a physical card 5 minutes before departure. I wasn't able to pay this on my physical debit card and had no time to prepare, so they blocked me from boarding. They did nothing to help me get to my destination and didn't even have customer service agents available when I said I needed a refund or flight change. My number was blocked; it is shocking that companies like this can even exist.

The absolute worst airline in the world; I wouldn't recommend it to anyone, not even someone I know. They behave in an utterly disgraceful manner.

The worst airline—I just returned from Modlin, Poland, and was so disappointed that I deleted the app from my phone.

Serious violation of medical privacy at Dublin Airport. A Ryanair staff member questioned me about my private medical information in front of others, despite me providing a doctor’s letter, then charged me €60 for my medical cooler bag containing essential medication. He was rude, refused to give me his name, and covered his name badge. No passenger should be made to disclose sensitive medical information or be treated with such disrespect just to travel with medically necessary items. This was humiliating, invasive, and completely unacceptable. Ryanair needs to take accountability.

Poor class airlines with annoying stuff. Anger guaranteed %100.

Dear reviewer, If you are a person of age and you treasure your life, I would recommend you not to fly from Fuerteventura with Ryanair, the ground staff there will strip you off from self respect and human dignity. Ryanair should give them a whip to make the trip more exciting. Yours truly.

This has been the most nightmare-inducing travel experience of my life. Multiple failures from Ryanair, zero accountability, and now apparent theft from our luggage. WHAT ACTUALLY HAPPENED: Baggage Mishandled – Due to Ryanair's own complications, our checked suitcase was removed from the flight at the last minute. They then "forgot" to reload it onto the plane. Our bag never arrived at destination. No Accountability – When we raised this, they promised to locate and send the bag. We got ZERO compensation for the hassle despite this being 100% their operational failure.

Worst airline I have ever flown on. All you have to do is google customer comments on Ryan Air to discover what others think. For example, it took me over an hour and 1/2 to download our boarding passes. An hour before our flight they changed the gate.

Standing. Now for 2 hrs on runway. They have to refuel? 3 times they say can't take off because of airway restriction?? Stuff say, "While waiting enjoy and relax"....Haha..Not even a free drink for this inconvenience.

I was treated appallingly by the two staff members at the boarding gate for the 8pm flight FR211 from Dublin to London Stansted on 15 September 2026 when I was asked rather rudely to either reduce the items I was carrying from 4 (a small cabin bag, a small personal backpack, a small cross handbag, a small canvas shoulder bag) to 2, or pay 60 euros fee. I already made Priority booking and paid for an extra cabin bag. I refused to pay the fee, especially that I travelled from London to Dublin carrying the very same items and I wasn’t questioned or stopped. I went down on my hands and knees to repack my luggage. One of the staff insisted rudely that I carry out the repacking on the floor next to her by the boarding desk in front of all other passengers, she didn't allow me to do it in a quiet corner nearby, which was disrespectful, lacking dignity and exposing.

Extremely disappointing and, quite frankly, unacceptable. I am absolutely disgusted by the way Ryanair treats families. We were charged around £300 simply to be able to sit together on the plane, so that I could sit next to my children. This is not a luxury or a special request. Parents should not have to pay hundreds of pounds just to make sure they can sit with their own children during a flight. The whole experience left me extremely frustrated and disappointed. What should have been a straightforward family trip became another opportunity for Ryanair to charge us extra money.

Terrible airline. Hidden fees. Poor customer service.

I made a reservation (reference **) and attempted to pay, but due to what appears to be a technical issue, the payment did not go through. Despite this, the reservation remained visible and active in the Ryanair app, giving me every reason to believe everything was still being processed correctly. Then, the day before my trip, the reservation was cancelled without any clear warning, leaving me no choice but to rebook exactly the same flights at more than twice the original price.

One of the worst airlines I’ve ever experienced. Uncomfortable seats, constant delays, poor communication, and terrible service. How long will air travel within Europe continue getting worse? Even passengers who are willing to pay more are often left with very limited decent options on many European routes. Why should flying within Europe mean accepting such a poor standard of service? Ryanair is an extremely disappointing experience from start to finish.

Avoid Ryanair if you have time-sensitive connections or expensive ground bookings. My flight was scheduled to leave at 10:25 AM but did not depart until 9:00 PM. The communication breakdown was a total nightmare. We received a notification at 8:30 AM delaying the flight to 8:00 PM. Once evening arrived, the flight time quietly shifted to 8:55 PM with absolutely zero notification. Gate agents ran us through check-in anyway, forcing passengers to stand stranded on the tarmac at the gate. There wasn't even a plane at the gate when they processed our boarding passes.

I understand it’s a low cost company but this does not have to entail 1000+1 ways to scam you. Ryanair is actually ridiculously creative in the ways to steal your money. Makes you pay extra for a small suitcase and then makes you pay another 120€ before you get in for some bullcrap that makes absolutely no sense. Oh and your bag ends up not even being on the plane. To top this already amazing experience, the customer service is rude and so unhelpful. If you don’t wanna pay a bag and get screamed at right before your vacation starts, I’d recommend booking literally any other airline :)

People pay a lot of money for your flights, and no one should have to be shouted at or treated like a criminal. Many passengers were shocked by what this woman allowed herself to do. Ryanair should be much more careful about who they hire because this was the absolute lowest point of our experience. Never again!

They made us pay twice to check a bag because it was 0.5 inches too big. It cost $150 to check a bag. Huge rip off money grab airline. Beware.

Leaving Milan the QR code said I did not pay for my suitcase. When I did. Ryanair only staff member for a fully booked flight told me I would have to claim a refund once back in the UK. Tried different methods, they ended up saying log a complaint with some umbrella organisation. This airline is a complete joke and I've had other issues over the years too. Shocking customer service levels.

The gate process at Ibiza airport is terrible and no one knows what to do as if they have never flown before, it was messy. The agents lie and harass you about carry on luggage. They told me that it won't fit, but it did, however they charged me 50 Euros and never checked the bag. The seats on the plane don't recline, no pockets in them to put your stuff. The only reason I flew with them is because it was a direct flight, but will not use them again. I paid over 350 Euros for one way for each member of my family to get crappy treatment and other charges at the gate and during check in. The agents at the airport during check in were rude and unfriendly, but these folks were ** and not **. The only way I could check is if I had a piece of paper from one of the attendants, never heard of this IN all my life and I am 59 years old who travels extensively. NEVER AGAIN!!! AVOID.

I had a very disappointing experience with Ryanair’s baggage policy. I paid in advance for a cabin bag on my flight from Prague to Budapest. At the gate, I placed my bag in the measuring frame, and it fit inside the dimensions. The only part that slightly protruded was the wheels, which is common for many suitcases. Despite this, I was told the bag did not qualify and was charged an additional fee. The baggage rules seem to be applied arbitrarily, depending on the staff member, making the process feel unfair and humiliating. The airline also appears to charge passengers for virtually everything—even very small personal bags used to carry documents or essentials.

At this point I would give it less than one star if I could. They have joined the list of companies that is trying to make every try big digital, to the point of instilling a 55 euro airport tax if you don’t check in online yourself. The problem is, that none of the employees at the airport really work for Ryan air, so when something goes wrong (and it often does) they seem as frazzled and upset as you, and confused by the process they weren’t trained OR hired for. Any issues go to an impossible to manage website, with ridiculously obvious fake testimonials, that don’t actually give you a chance to make a testimonial. My own email of complaint about employees got returned as a letter about clearing my cookies to solve the problem… Ryanair is going downhill, and I am going to stop using them entirely moving forward.

They make you pay for priority boarding just to bring 2 small shoulder bags onboard, and then when it's time to board the plane they don't honor the priority advance boarding! It's just a scam to get more money on top of the ticket price! Terrible airline. Bad customer service. It's the Spirit Airlines of the UK! They claim to be cheap, but they add so many extra fees for every little thing that it's better to just buy a real ticket from a legitimate airline. DON'T FLY RYANAIR!

This airline is a thief. They do not respond to customers and only communicate through AI chat. They charged me additional fees, and the agent at the front desk told me to contact customer service because I would receive a full refund. However, customer service denied my refund request, claiming that I had agreed to their policy. I asked them to provide proof that I accepted those terms, but they never responded and simply closed my case. At this point, I am considering taking legal action against this airline, even if it costs me more than the refund they owe me. If anyone can advise me on where and how I can file a claim or sue this airline, I would greatly appreciate your help.

We booked a round-trip flight for 2 passengers and carefully verified TWICE that the destination selected before payment was Brindisi, Italy. After completing the payment of €416.30, we discovered that the reservation had been issued to Alghero instead. We contacted Ryanair immediately, within minutes of the purchase, because we knew something was wrong. We were not trying to change our travel plans days later. We were reporting an issue right after booking.

This company has the worst customer service and will try to rip you off with any single opportunity. Paid for priority boarding and extra luggage. On the gate employees were disrespectful and was told that my luggage is not the appropriate size, no size measurement provided. And I was force to pay again and deal with customer service. Do not believe them. Their sizes are not accurate. I traveled with the same luggage with no problem worldwide. Never had a single issue.

Absolutely horrible experience. The front desk people were horrible. I don’t care how “cheap” they are, this is a horrible experience.

One can see how pathetic are ** airlines, zero customer service, pathetic policies. Miserable state of affairs and people boast themselves as EU.

Revolting lack of response to a genuine complaint. They just keep losing conversation threads after a max. 2 exchanges, this making me start all over again. Going to small claims to seek redress. Their behaviour is the worst I've ever witnessed from a company operating in the Uk.

Well what can I say, nothing positive sadly. After working in an airport myself for 13 years I can only describe this airport as chaotic. No clear signage to security, lack of seating but one of the worst things was the queues. On arrival at border passport control it was 45 minutes and the 50 minutes on departure! People missing flights and rude unhelpful staff. The next major issue was the gate staff representative for Ryanair, I don't think I have every been treated with such aggression and rudeness. He tried to charge us £50 for having a pillow!!!! He kept saying that the Ryanair do not allow pillows??

**Think twice before booking Ryanair – a costly lesson learned.** I rarely take the time to write reviews, but my recent experience with Ryanair was so frustrating that I feel compelled to warn other travelers. Here’s what happened: I purchased a ticket that included a carry-on bag. My luggage met all international airline standards – dimensions, weight, everything. Yet at the gate, I was told it didn’t meet “Ryanair’s standards” and was forced to check it for an additional fee. This felt less like enforcement of legitimate policy and more like a scheme to extract extra money from passengers who had already paid for carry-on privileges.

The absolute worst airline that ever existed. It’s Christmas time now, and a lot of countries only have Ryanair as their airline they can use to go back home. I for example have no other options apart from Ryanair. This year as well, it’s Christmas bonus time so they make up new “rules” on a daily basis, about the baggage and other stuff they can charge you extra for. This company has only one goal and that is to steal money from the poor. Horrible company, horrible employees (rude and disrespectful), horrible service and a horrible experience every single time. Avoid at all costs. Next time I would rather swim across oceans that fly Ryanair.

What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and every time it fails with no explanation. Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.

I have been receiving promotional emails, which I have been unsubscribing for 6 months now and they keep on sending them to me. I cannot get off their list. Why do they even have that button? I feel trapped by them.

Worst experience ever with an airline. Purchased two tickets which were charged to my credit card. Received a confirmation email from airline with our names and flight stating our tickets would be sent. Never received tickets. Only able to communicate with airline through chats. Chatted with four different agents whom all said the reservation with our names was no longer connected with our email so they would not be able to send us our tickets and there is nothing they can do. I was told the email had been changed. Would not tell me the email or when it was changed. Was told it was changed by the passenger. I did not nor would I have a reason to change the email. Now in a dispute through my credit card for tickets purchased but can not obtain or use.

Worst Airline ever!!! Because of Ryanair, I was delayed over three hours and didn't make my flight resulting in me purchasing a whole new ticket to the United States which caused me a fortune. They overcharge you for every bag you have, and take advantage of you. The customer service is beyond horrible; they ignore you and hang up on your calls. Never flying this airline again.

You need to pay extra to get your boarding passes at the counter. They sent an email but we tried for an hour to do it online and it didn’t work, we showed up early and still they asked us to pay. The customer service at the counter was really bad and she was very unprofessional. Date of the trip: Sep 22, 2025, flight was at 6:30am.

We had to pay 100 euros at the gate because we were a minute late to do their online check in. We were on holiday and not checking our emails. I have flown for decades and never paid for a boarding pass. Their staff was rude and unfriendly. This company is a bunch of crooks. Never again.

When we tried to check-in for our flight yesterday, we were unable to complete the check-in due to an error on the Ryanair site. We did not fuss, as we knew we'd be able to complete the check-in at the airport. Today (August 19, 2025), when we arrived we were asked to pay the in-person check-in fee, but we told before doing so that we would be given a refund, if requested. So we went ahead and paid it. I have now have 5 to 6 back-and-forths with the online help people and each has flatly refused to provide a refund. These are non-trivial amounts (250+ USD) given there were 4 of us travelling. While the written rules may talk about this, it seems to me they should honour a commitment made by their rep. To do otherwise if a huge red flag. This is my FIRST AND LAST flying Ryanair. Good riddance.

Flew us home with not enough fuel on our flight to remove passengers off flight and remove our luggage without telling us is diabolical disgrace, you don't deserve an airline, you ruined our holiday and don't care a thought for your passengers' safety, just our wallets. I will never ever fly with you again putting our lives at risk. Disgusting.