Ryanair

The last 10 reactions from Ryanair were then copy & paste: the position would remain the same and that they trust that the matter is now clarified. I visited Facebook and read the running volume with similar experiences. People claim as well the bad support or they do not get a compensation for their failed flights. In future I will not book any special services by an airline. You have no trouble if the payment is not forwarded by the airline. Ryanair is not interested and withdraws from responsibility.

I wasn't allowed to board. They could have let me one, passengers were still boarding the plane but I think they (4 people) found it more important to get home early than help me. Anyway, booked a new flight for today, arrived on time, went to check in my suitcase, but I was informed the little letters said I should have checked my suitcase in earlier and not at the gate. They were waiting with the receipt book in hand to charge me another €10 for that. They are thieves. No respect for this airline or anyone that works there. Hope they go bankrupt, that will teach them. They have to be the worst airline in the world.

So I crossed the terminal and waited in queue at the Swissport Desk for 40 minutes with several other people who were in the same situation. Everybody looked angry and worried because there was only one agent handling customers, and she was moving very slowly. When I finally got my turn, it was too late. The gate had closed. When I told this to the slow attendant, she was exceedingly rude, remarking that I should have "spoken up" from the queue if I had an imminent flight. The problem was, every single person in the queue was in the same position that I was. Ryanair wasn’t letting anybody pay for their baggage at the baggage desk! Was I supposed to cut in line?

Leaving on a later flight would've caused me to miss my connection in London, so I had to pay 70 pounds to take a train from Edinburgh to London so I could make the connection in time. RyanAir has repeatedly refused to refund me for the Edinburgh-London part of the trip even though their attendants were at fault. Adding insult to injury, they keep sending me form letters which pointedly ignore the substance of my complaint. Essentially, they blame me for not taking "a long security queue" into account. I never even made it to the security queue! Given my experiences and their well-documented human rights violations (which I found out about later) I will never fly this airline again.

As far as I am aware, the normal, standard practice of all other airlines provides for check in at the airport at no cost. Further, in this case, my two bags had to be physically processed at the counter anyway. Wanderio acknowledged that "the details that we shared in the confirmation e-mail might have not been clear enough regarding this issue". To add injury to insult, it also informed me that the extra charge over the price of the tickets was not $60 as at the airport, but rather 79 Euros or about $85! It then grandly offered not a CC refund as I requested, but a voucher for that amount for future bookings, which is worthless to me under the circumstances! The whole episode is a total scam IMHO. There were other passengers at the airport who went through this scenario as well. Moral: Don't book on Ryanair and/or on Wanderio if you don't want it to happen to you too!

Also, the lady at the Ryanair desk at the Bergamo airport was extremely uninterested, rude and wouldn't let me finish a single sentence. After waiting for everyone to pass through the gate, even though I paid for primary, I was seated in the plane at the same exact seat that I booked with the first ticket - they didn't even cancel my initial ticket before I boarded, and they should've, if they thought it was invalid! Not to mention the stress I went through, extreme migraine that the whole thing initiated, anxiety attack and arrhythmia. I can't imagine what would happen if I was to be alone in that situation. So, I paid more than €250 to get from Milan to Timisoara, for a seat & flight that I already paid for (so I paid twice for the same exact thing) & it cost me not 40€, but 250€ and a lot of stress. Because their booking system thinks it knows my last name better than me.

Upon filling various forms on their website, the only thing I got was automatic replies. After 15 day limit has passed, I contacted their live chat service and got tossed around from one person to another and finally got "kindly" told off with "thank you for contacting us, if there is something else we can help you with bla bla bla" and the chat closed, with no further option to talk to someone through that channel. Then I contacted the complaint tracker team, ofc they told me that I "should've checked my information before submission" and that the fact that I had to buy another ticket is "a goodwill gesture from their agent". How ironic.

Also, in the whole chaos that is the Timisoara airport, when I got to our apartment in Milan and got unpacked, I noticed a few cosmetic bits missing from my zip lock bags. Since I was in Doc Martens, I had to take my shoes off before going through the scanner, and missed the lady rummaging through my bags. Didn't bother about that, though, since it wasn't anything too valuable, but it doesn't make the thing right to do. In conclusion. DON'T FLY RYANAIR. DON'T DO THAT TO YOURSELF. I travel a lot, and this trip is utmost the worst ever, and it was completely ruined by the whole ** show that is Ryanair.

I took the time to talk with my bank and the situation was resolved, logged in again but price had now increased on my flight(which was half empty), checked exact same flight on the Ryanair app on my phone after turning off cookies and deny them my location on my phone, the flight was available at the lower original price yet on my laptop a higher price. Contacted Ryanair and they claimed this was not possible. I stilled booked the flight at original lower price as they are the only carrier for this particular route on these dates.

I then went through the process of complaining via their website and again it's a cynical approach to client's complaints, they ask you to fill in all the relevant details, maximum 1,000 words, which I did, very clearly detailing the complaint to my maximum allocation, then you get a nice standard response as follows, "Thank you for contacting Ryanair. Regarding you recent correspondence in order to best address the situation could you please send us a more detailed description of the situation? We remain at your disposal for any further information." When you attempt to reply to this email, another standard email gets sent with different areas/subjects where you can complain and a relevant email address for that particular type of compliant, you then select the email address and it asks for all the same information as if this is the first submission.

Again my review is about the cynical approach of Ryanair towards their clients, firstly by attempting to overcharge clients by using cookies to their advantage, secondly by making the complaint procedure difficult and frustrating by making you repetitively detail your complaint... in the obvious hope you just give up, because Ryanair do not want to engage you on any level other than making a few more bucks. The unfortunate reality which I have grown to accept over the years is that where I live in Southern Spain, Ryanair are the main carrier and that's why in most cases they don't care. Anyhow, when visiting the Ryanair website turnoff/disable your cookies on your computer and deny them your location on the app before booking, this will save you money because if you don't book first time and you return to their website their objective is to try and charge you more and cookies enable them to do so.

She helpfully advised that if we could we would be best making the alternative booking ourselves since this would be the same outcome as queuing in the very LONG queue at Customer Services Desk. The outcome is, after two months of unanswered e-mails to Ryanair, only a refund of our Ryanair money, not the additional flight cost, since we did not follow the procedure of going via Customer Services desk/phone help desk first! Our ‘mistake’ was that we followed the advice of a member of their Customer Services Team! Terrible, terrible company.

I then went on to the next screen where it asked me to review my itinerary. I reviewed this along with my wife and we both agreed that the details fulfilled our requirements. Once happy I proceeded to the payment page filled in my card details and submitted payment. On submitting payment I received a message saying my booking was confirmed and that I had been charged £812.59. At first I couldn’t understand why the amount paid differed from the amount it should have been (£1022.59).

I then looked at the email confirmation and could see that the priority boarding and hold luggage was no longer on my booking. When I then tried to add this after the booking I could see that it was now £110 more expensive to add. At this point I decided to contact customer services via web chat as the phone lines were closed.

We did our best to explain the sequence of events but got the reply that the priority boarding and additional hold luggage was not on the booking, but that we could add it now if we wanted. I then tried again to explain that something had gone wrong with the booking and I did not believe that it was my fault so why should I be expected to pay an extra £110. The time was now 9.00 and the chat line closed before we could get any resolution.

I then phoned the customer service line on Tuesday morning only to be told that the priority boarding and additional baggage was not on the booking and if we wanted to add it we would have to pay the after booking price. I then asked to speak to someone in the complains department and was told that we could not and that all complaints were dealt with online. I have contacted them many times and explained the situation but they are not interested. This is Ryanair customer don’t care.

He also said a lot of the customers are "Too stupid" to check in correctly. He was being incredibly condescending and insulting. Furthermore he said he checked, and that the website had not been down during the times I specified. When I arrived in Riga, I called Ryanair Germany's helpline. A lady, Ms **, who I spoke to confirmed that their site was in fact not working properly and that they have been made aware of it by their IT department. She gave me the details for Ryanair impression and said they should give me a refund without any problems.

I wrote to them with all the details, include proof of people alerting them on Facebook about their site not working and not being able to check in on those exact days. Ryanair replied 2 weeks later saying that they will not refund me, as it is my responsibility to call them when their website is down. I find this ridiculous since they don't mention anywhere in their correspondence as to what to do in case they are experiencing technical difficulties. I find them to be dishonest and unethical. What companies benefits financially due to a technical error with their site?

I proceeded to attempt to make change and the application froze and when it did work it didn't accept changed date (one date change). They blamed it on the browser I was using which was the same one, Chrome, they were using. And on and on with excuses and then they wanted to charge me $130 to make the change since I didn't complete it within 24 hours: note their application and customer support would not allow for the change and as this story ends I still could not get their website application to work. I filled out a complaint form.

Ryanair boarding staff had told me to buy another flight with another company and I can get refunded online by Ryanair - ummm thankfully I bought the cheapest most inconvenient flight, as still 4 months later, after receiving many deadlock letters they have of course, refused to pay what they promised. a €40 flight ended up costing €390 (what with all the additional hostel and food costs on top of my new flight). Oh and of course all the extra stress and time wasted. These guys are CRIMINALS of the highest degree - I do not care if they seem to say they have cheap flights, I would much rather go with Easy Jet or the like and pay the $20 more to know my flight will leave and I will be taken care of.

Oh, and just to add to the infuriating factor of this company - after a whole summer of cancelling literally thousands of people's flights they are now CHANGING their BAGGAGE POLICY!! So, no more free cabin bag... Please save yourself the hell and pay the extra €20 for a flight with an airline that actually cares about you! I personally will never fly with them again out of principle not to associate with liars and criminals.

Roussou ** proceeded to aggressively shout at me dismissing the fact that I do not have mobile data or that I do not speak Greek as “not her problem”, which I found very rude and extremely poor customer service, especially at a manager level. I find the extra boarding pass fee as predatory practice used by Ryanair, as this is a surprise to many travelers using their service. Buyer beware, as this is the "cost" of doing business with a budget airline.

When I made the booking online initially, there was the option to "add baggage to journey", in the "manage my booking" area. This was very UNCLEAR and VAGUE, with no clear instructions. It simply says 'click here to add baggage to flight', therefore it appeared as a token for the whole return journey. Therefore I added the baggage for 33 euros. And I thought everything was fine and organised. Now, bear in mind, that I only needed to check-in the suitcase on the way back (incoming journey) as I had flown to Barcelona especially to collect the suitcase. I didn't check-in a suitcase on my outgoing journey from Malaga. But when I went to check-in my suitcase at Barcelona for my incoming journey (after collecting it from my friend's house), I was told it hadn't been paid for on the system.

I insisted that I had already paid for the baggage (33 euros) but then they told me about a "little-hidden clause" that you have to select which journey to add the baggage, and since it had been allocated online to my outgoing journey when I made the booking, they told me it wasn´t applicable. Let me RECAP, I HAD ALREADY PAID TO CHECK-IN THE BAG BUT HADN'T CHECKED IT IN YET. So they demanded that I pay again at the desk to check-in my suitcase for the flight. I had to pay 44 euros. I was totally shocked and disgusted about this. When I complained about it, they smiled sweetly and said that if I contacted customer services I would definitely get a refund since I had paid to check-in the bag TWICE but only used the facility ONCE.

However, when I attempted to contact customer services on the website, it took me an hour to connect with the live chat agent, who briefly told me why they had charged me and then terminated the chat after about 1 minute. There was no way to email customer services about refunds other than the small list of options they provide (such as a death in family, cancellation or delay) and NO CONTACT number to call either. The customer services department is a complete joke and I'm surprised they haven't had their license taken away from them. Since there is no way to contact them directly with general complaints and specific inquiries. Surely this in itself is a breach of consumer rights. It's the kind of service that you see on a TV programme of holiday worst nightmares for some dodgy scamming company who later gets arrested for robbing and scamming its customers.

Furthermore, when I had collected my bag on arrival it was damaged and the wheels were nearly falling off (!) so I had to make a complaint about that too. I have no idea how this company is still in operation. I will NEVER EVER fly with them again. In fact, I feel like reporting them to the police as well as the CAA. Not to mention the thousands of other people the company seems to be upsetting for similar reasons like hidden costs, surprise check-in fees and constant delayed/cancelled flights, and lost or damaged baggage. I've read all the horror stories out of sympathy following my own encounter with them. When the company goes out of business, I will be celebrating with a bottle of champagne. Cheers to that!

HORRIBLE!!! I wound up paying close to $100 per ticket (from Rome to Barcelona and then to Paris) just due to the overweight bag fees and then leaving from Paris back to Rome, I paid approximately $250 for that ticket. It's not worth it in the end. They are thieves! And the flight hit so many turbulence I was certain 2x we were going to die.

Now Ryanair must have known this before they made everyone board plane. We were then given a long series of misleading and utterly wrong information about where the replacement cabin crew was and how long it would take them to arrive. Eventually after 2 hours 40 minutes sitting in a hot plane with no food or water offered the crew member turned up. Of course Ryanair are now trying to deny even basic compensation of food and drink vouchers. I will never fly Ryanair again and I will tell everyone I know not to. Everything about this company is about extracting extra money from customers and nothing is about customer care or relations. Never again!

And we were charged an additional 50 euro fee for not purchasing baggage ahead of time (though one of us actually had and they simply said it didn't show in their system, so they charged us again! Since their online receipts are not itemized, you cannot prove the inflated price includes a bag fee! They intentionally claim to send important notifications to US mobile phones, where they know you won't get them, or to your spam box, while they send annoying ads perfectly to your inbox!). And they have a lovely message glued to the payment counter at the airport, stating "We do not tolerate any inappropriate language, aggressive behavior, or raised voices, and we reserve the right to refuse service..." Now that sounds promising!

A scam of a company, a sham, a scandal, whatever you want to call it, STAY AWAY. Hey Michael Kevin O'Leary (head of Ryan Air) --> how about some karma? I later found out some family members of mine had all vowed not to use the airline due to these kinds of practices. One even had to cut her trip short because they canceled her return flight, and told her she had to come back one day early. Really, Ryan Air should be shut down, I'm gobsmacked they are allowed to operate.