Ryanair

This airline is quite simply the worst airline ever. They are single handedly destroying all the goodwill in air travel by exploiting the customer at every opportunity! When you book your flights with Ryanair via a comparison website, bear in mind the following...

I booked economy + tickets and booked my seats at the time of bookings. Received several nonsense emails from the airline apart from an email stating to do check-in. At the airport, I had to pay £110 for the 2 of us, for not doing the online check-in’s. I am a frequent flyer with International airlines and never heard about this nonsense ever. £55 for not doing the online check-ins.. What a rip-off... As soon as we landed at the Prague airport we received our luggage in a very poor condition (completely open) and the airport staff had no idea why our baggage was open and sent separately. Upon asking the reason for receiving the luggage in the poor condition, we received no response.

This is with reference to my flight (FR196) from Berlin to Budapest on 07.11.2019 for two people. I am a frequent flyer with Ryanair, but never came across a need to file a complain until yesterday. I had a flight to board at 7:30 am from Berlin SXF airport. As usual I tried to check in a day before my departure, but unfortunately due to some technical problems I was not able to do so. As advised by the web page, I also tried to use the app to make my check in, but again failed. I was noticed that the technical breakdown or repair will be till 2 am and I should try after that. I tried a lot to check in after 3:30 or 4:00 am, but was not able to do so. It again and again made me come back to the same page after I put in my details of passport and other required information.

While waiting to board: witness a check-in individual loudly/rudely say "You could not bring the luggage on the flight and you do not have time to go back. You will miss your flight". Issues with check in online. Spoke to check in counter and my party was informed we would have to pay a fee but we would get our money back if we submitted the information online. Online was not helpful. We paying the fee due to the company's check in-error. We were informed by someone to use different airlines in the future as they are more helpful and respectful. Very true statement. Priority just means you can take a bag on the plane and board early (no organization with early boarding). Overall, we arrived safe at our destination (due to the landing it was questionable).

Honestly I wouldn't even give this airline 1 star. After their online system failed for an online check in they charged us 55 euro extra per person to check in at the desk. I mean the very basics of service you can expect i.e. you checking into a flight is extra. I hope that no one ever has the misfortune of flying with this airline. I certainly will avoid this airline for the rest of my life. If you think the flight cost is good value it's not, everything from your luggage to 3 euro on board coffee, to not booking online to not printing your boarding pass will incur additional costs. In fact their very busy model may revolve around getting tickets to a certain amount through the extra charges. There is a day in the not to distant future that someone somewhere will be charged to sit on a seat, or use a toilet or breathe the air on a Ryanair flight.

We had reservations on Ryanair flight FR1393 flying from Oslo to London on September 6 this year. I tried to check in on their website well before the two hour time limit but it showed that we did not have reservations for this flight. We went to the airport anyway and were forced to pay the 55 Euro fee each for checking in there. Several people we talked to while waiting in line had had the same experience that morning with the Ryanair website. I have contacted Ryanair customer service (query number **) and have been told that they will not refund the 55 Euro fees. I will never fly Ryanair again and will broadcast this experience to as many potential customers as I can. Nigel

Held hostage by Ryanair. I flew with Ryanair from Lanzarote to Edinburgh. We boarded on time and were meant to leave at 11:20 but were still on the stance at 16:20 at which point we left the stance for another part of the airport, throughout this time they said that reason for the delay was due to them not having a flight plan and when I asked the stewardess to explain she just shrugged and walked away. Why would they not have a flight plan the same flight went out everyday. At this point they had not given us any water or food which went against their own procedures, they should have let us off the plane to get a flight with another airline or wait for the next available Ryanair flight.

I have a few experiences flying with Ryanair and all of them were unpleasant in different way.

We have recently returned from Rome and we found the Ryanair app & booking process complicated and not user friendly. It seemed deliberately complex with the aim of tricking/confusing unsuspecting customers into paying out more than they should. For example you cannot book your return luggage until 48 hrs before you return...meaning that you are abroad and have the hassle of trying to do it then. Equally the priority booking fiasco is designed to trick you in to paying more for your luggage. When we eventually go through to their customer care team...who were as helpful as bucket of frogs... I am very annoyed with the this company and will not be using it again...

Myself and friends travelled from Belfast to Dublin airport for flight to Bulgaria with Ryanair. The bus was 35 mins late as it had broken down and a replacement had to be sent. My friends had full priority booking so went on ahead and I had to check a bag in. I too had paid for priority booking but when I went to get my boarding pass only return flight was priority. I had to pay another £20 and the bag had to go into the hold. I explained I was late re, late bus and my plane was leaving in 40 mins. The lady at the desk was most unhelpful and told me to check in across the way by scan.