2.8/5 (607 reviews)

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Overall Rating2.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 1, 2023

Ryan Air's own website says it publishes fares at least 6 months in advance, and sometimes up to 1 year in advance. For over 4 months, I have been trying to book a flight from Paphos, Cyprus to Amman, Jordan. Flights haven't been released to book yet. It is now under 5 months away, and flights still haven't been released to book. Ryan Air isn't keeping its commitment. When you text, or chat, or call - you get the same response with everyone that works there. "We don't know". "Flights haven't been released yet". "We don't know". "They don't tell us". "We don't know". "We're clueless". "We don't know". Somewhere at RyanAir, Mr. Wizard, the only guy that must know anything, is sitting behind some curtain, and he's derelict in his duties, and not following his own company policy. Will someone at Ryanair please wake up Mr. Wizard so he can released the Paphos to Jordan flights for November.

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Verified Reviewer Verified Buyer
Original review: May 12, 2023

Avoid this airline at all cost! Almost every flight delayed! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight! Most Delays caused by technical issues. Old and very tight planes. No space for legs. After flight being delayed for over 3 hours we have been provided a vouchers for 4€ each. The cheapest sandwich on this airport cost 7€. What would happened if someone doesn't have any money? Won't be able to use this voucher at all because is simply not enough to buy anything! Staff very rude. Disgusting experience every time. UNABLE TO PAY BY CASH. I will never use this airline again and do not recommend it to anyone!

2 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: May 8, 2023

    Booked a flight directly through Ryanair. They rescheduled the flight by 24 hours. Gave me a refund option. Followed the link and did everything they asked. No refund! Ignoring my email! SCAM, SCAM, SCAM!!!!

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    Verified Reviewer
    Original review: April 16, 2023

    Really impressed with Ryanair cabin staff on Friday trip to Newcastle. A difficult bunch of raucous and annoying passengers on flight were curtailed by very deft staff. Well done Ryanair. On this occasion I was impressed by your no-nonsense attitude. Thank you.

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    Verified Reviewer
    Original review: April 6, 2023

    THE IRISH FAMILY THAT CONVENIENTLY FORGOT ABOUT IRISH HOSPITALITY. This company is abysmal. They take advantage of people. The unfortunate piece is that they have such a hold on the short flight industry in Europe that you don't have a choice if you want to get around Europe. They claim they are the cheapest and they are if you have no issues at all with your flight experience, you want to bring one bag and sit in the most uncomfortable seat made by in the industry. I ended up paying $502.66 for a roundtrip 2 1/2 hour bare bones flight (including one checked bag) from London to Palermo. The original flight was $265.81 which IS NOT CHEAP, it was $170.85 to change my flight because I missed it due to issue on another intercontinental flight and $66 to check in with a human person. I also had to pay for a night in a hotel that I didn't expect and a night at the place I was supposed to be staying.

    This experience cost more than my flight from the USA to London. The man at the airport who took 3 minutes to check in me told me "Darling, you should have asked a friend to check you in" when I let him know I was having issues with my phone an unable to check in on my phone. He was condescending and an unhappy human. The man I talked to when I knew I was going to miss my flight was also awful, he told me to just take care of it online. I learned with a little research that some of their staff may be unhappy because on average a Ryanair cabin crew person makes £557 - £3,547 per month. They pay their staff way below minimum wage while the company generated 1.6 billion Euros in the '21/'22 revenue cycle.

    They don't care about their passengers or their staff. They are the antithesis of what it means to be Irish. In the end, I can thankfully afford this, but what about the aging person without a cellphone or the non English speaking people who are taken advantage of on a daily basis. My ancestors and his are turning in their graves when they hear the name Michael Kevin O'Leary and Ryanair (data from Glassdoor and Statista).

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    Verified Reviewer
    Original review: April 5, 2023

    Our flight was cancelled two months in advance and it took 1 hour and 21 minutes to get to a service center agent. We had to check in at the airport anyway. One ticket was 202,- EUR 6 months in advance.

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    Verified Reviewer
    Original review: March 30, 2023

    Before leaving our remote Oregon location by car for SeaTac Airport, I made very thorough prearrangements via the only resource available - my laptop. The destination was a hernia clinic outside of Krakow, where my husband could have expert surgery at an affordable cash cost. Every detail worked like clockwork, EXCEPT FOR THE CHECK IN INFORMATION RETENTION BY RYANAIR. It cost us an extra £110, because the service representative could find no record, online, that I had conducted this procedure with them AND THAT THE PAGE HAD CONFIRMED OUR CHECK IN.

    There were people awaiting our arrival in Krakow whom we could not let down, so we cursed our luck and forked over the extra £110 they wanted from us to be able to get on our prearranged flight. The service rep was polite, but we felt poorly served by the company itself, in that respect specifically. The subsequent flight service was up to par. So no complaints there. This airline is a valuable asset to Europe, but the check in record keeping and policy needs both upgrading and moderation. Employees should not have to bear unnecessary ire from outraged commuters.

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    Verified Reviewer
    Original review: March 12, 2023

    I will never again book with Ryanair - the poorest customer service I have ever received in my life. We booked our flights out to Pisa (for our Wedding this August - 11 months later) last Sept and just 2 weeks after booking they changed our flights by 5.5 hrs going out and 7 hrs coming back. To add insult we paid for their most expensive flights to get good flight times to make the most of our Wedding holiday, as did 40+ of our guests too; and they put us onto their cheapest ‘night flights’ that are still selling online now dirt cheap.

    It’s 4.5 months on since they changed our online booking (no notification, we just found by fluke by logging in), but when we rang they said they cannot change the flight until it is confirmed then we will ‘receive an e-mail’ to be able to request a refund or accept the new flights. I call every month and e-mail every month but I get the same text book answer ‘you can change your flights when you receive your e-mail of the change, which could be up until 3 months prior to your flight date’ - So ryanair's customer service answer is wait 6 months until all other flight prices are sky high so we can’t afford to request a refund and must accept our overly inflated cost of night flights, as we bought them under false pretenses. We have 10 children all under the age of 10 with us, some are babies and we’re now stranded on a flight home at 10pm after we lose our accommodation at 10am, due to Ryanair's poor duty of care and customer service.

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    Verified Reviewer
    Original review: Jan. 29, 2023

    There is no customer service at all in this company. When by system error I bought a ticket to my invalid email and could not see the reservation number. I called UK and Finland twice and waited a long time. No one answered. Emailed three times. Did not get any response.

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    Verified Reviewer
    Original review: Jan. 17, 2023

    Trying to get a refund is impossible. Customer service is absolutely shocking. Not helpful at all. Never fly with you again. Get passed from pillow to post with no resolution. Offered a travel voucher which is no good to us now but as soon as a cash refund was asked for were now in a battle and still have no refund not to mention the copious amounts of phone calls and times the phone has been put down on us by rude staff!

    2 people found this review helpful
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    Ryanair author review by Erika Armstrong

    Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. They fly 1600 flights daily to 185 destinations and boast the most on-time flights of any airline in Europe.

    • Won’t lose your baggage: Ryanair claims to have the most innovative way of handling baggage which they boast is nearly “perfect”.

    • Low cost: They don’t hide that they are the cheapest for a reason and they’ll do anything to keep air travel affordable. In exchange for unbeatable fares, be prepared for non-reclining seats, no seat-back pockets, safety cards on the back of seats and life jackets stowed overheard.

    • Price guarantee: If you find a cheaper fare on a qualifying route with another airline, then they will pay “double the difference” between the air fare paid to Ryanair and the lower fare quoted on another carrier, but watch the fine print.

    • Newest fleet: Ryanair claims to have the newest, greenest and quietest fleet of aircraft in Europe (primarily newer/retrofitted Boeing 737s).

    • Business Plus: Even though they have the lowest fares, they offer a Business Plus program that can help you get through security faster.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Ryanair Company Information

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