Ryanair Reviews

I understand it’s a low cost company but this does not have to entail 1000+1 ways to scam you. Ryanair is actually ridiculously creative in the ways to steal your money. Makes you pay extra for a small suitcase and then makes you pay another 120€ before you get in for some bullcrap that makes absolutely no sense. Oh and your bag ends up not even being on the plane. To top this already amazing experience, the customer service is rude and so unhelpful. If you don’t wanna pay a bag and get screamed at right before your vacation starts, I’d recommend booking literally any other airline :)

People pay a lot of money for your flights, and no one should have to be shouted at or treated like a criminal. Many passengers were shocked by what this woman allowed herself to do. Ryanair should be much more careful about who they hire because this was the absolute lowest point of our experience. Never again!

They made us pay twice to check a bag because it was 0.5 inches too big. It cost $150 to check a bag. Huge rip off money grab airline. Beware.

Leaving Milan the QR code said I did not pay for my suitcase. When I did. Ryanair only staff member for a fully booked flight told me I would have to claim a refund once back in the UK. Tried different methods, they ended up saying log a complaint with some umbrella organisation. This airline is a complete joke and I've had other issues over the years too. Shocking customer service levels.

The gate process at Ibiza airport is terrible and no one knows what to do as if they have never flown before, it was messy. The agents lie and harass you about carry on luggage. They told me that it won't fit, but it did, however they charged me 50 Euros and never checked the bag. The seats on the plane don't recline, no pockets in them to put your stuff. The only reason I flew with them is because it was a direct flight, but will not use them again. I paid over 350 Euros for one way for each member of my family to get crappy treatment and other charges at the gate and during check in. The agents at the airport during check in were rude and unfriendly, but these folks were ** and not **. The only way I could check is if I had a piece of paper from one of the attendants, never heard of this IN all my life and I am 59 years old who travels extensively. NEVER AGAIN!!! AVOID.

I had a very disappointing experience with Ryanair’s baggage policy. I paid in advance for a cabin bag on my flight from Prague to Budapest. At the gate, I placed my bag in the measuring frame, and it fit inside the dimensions. The only part that slightly protruded was the wheels, which is common for many suitcases. Despite this, I was told the bag did not qualify and was charged an additional fee. The baggage rules seem to be applied arbitrarily, depending on the staff member, making the process feel unfair and humiliating. The airline also appears to charge passengers for virtually everything—even very small personal bags used to carry documents or essentials.

At this point I would give it less than one star if I could. They have joined the list of companies that is trying to make every try big digital, to the point of instilling a 55 euro airport tax if you don’t check in online yourself. The problem is, that none of the employees at the airport really work for Ryan air, so when something goes wrong (and it often does) they seem as frazzled and upset as you, and confused by the process they weren’t trained OR hired for. Any issues go to an impossible to manage website, with ridiculously obvious fake testimonials, that don’t actually give you a chance to make a testimonial. My own email of complaint about employees got returned as a letter about clearing my cookies to solve the problem… Ryanair is going downhill, and I am going to stop using them entirely moving forward.

They make you pay for priority boarding just to bring 2 small shoulder bags onboard, and then when it's time to board the plane they don't honor the priority advance boarding! It's just a scam to get more money on top of the ticket price! Terrible airline. Bad customer service. It's the Spirit Airlines of the UK! They claim to be cheap, but they add so many extra fees for every little thing that it's better to just buy a real ticket from a legitimate airline. DON'T FLY RYANAIR!

This airline is a thief. They do not respond to customers and only communicate through AI chat. They charged me additional fees, and the agent at the front desk told me to contact customer service because I would receive a full refund. However, customer service denied my refund request, claiming that I had agreed to their policy. I asked them to provide proof that I accepted those terms, but they never responded and simply closed my case. At this point, I am considering taking legal action against this airline, even if it costs me more than the refund they owe me. If anyone can advise me on where and how I can file a claim or sue this airline, I would greatly appreciate your help.

We booked a round-trip flight for 2 passengers and carefully verified TWICE that the destination selected before payment was Brindisi, Italy. After completing the payment of €416.30, we discovered that the reservation had been issued to Alghero instead. We contacted Ryanair immediately, within minutes of the purchase, because we knew something was wrong. We were not trying to change our travel plans days later. We were reporting an issue right after booking.

This company has the worst customer service and will try to rip you off with any single opportunity. Paid for priority boarding and extra luggage. On the gate employees were disrespectful and was told that my luggage is not the appropriate size, no size measurement provided. And I was force to pay again and deal with customer service. Do not believe them. Their sizes are not accurate. I traveled with the same luggage with no problem worldwide. Never had a single issue.

Absolutely horrible experience. The front desk people were horrible. I don’t care how “cheap” they are, this is a horrible experience.

One can see how pathetic are ** airlines, zero customer service, pathetic policies. Miserable state of affairs and people boast themselves as EU.

Revolting lack of response to a genuine complaint. They just keep losing conversation threads after a max. 2 exchanges, this making me start all over again. Going to small claims to seek redress. Their behaviour is the worst I've ever witnessed from a company operating in the Uk.

Well what can I say, nothing positive sadly. After working in an airport myself for 13 years I can only describe this airport as chaotic. No clear signage to security, lack of seating but one of the worst things was the queues. On arrival at border passport control it was 45 minutes and the 50 minutes on departure! People missing flights and rude unhelpful staff. The next major issue was the gate staff representative for Ryanair, I don't think I have every been treated with such aggression and rudeness. He tried to charge us £50 for having a pillow!!!! He kept saying that the Ryanair do not allow pillows??

**Think twice before booking Ryanair – a costly lesson learned.** I rarely take the time to write reviews, but my recent experience with Ryanair was so frustrating that I feel compelled to warn other travelers. Here’s what happened: I purchased a ticket that included a carry-on bag. My luggage met all international airline standards – dimensions, weight, everything. Yet at the gate, I was told it didn’t meet “Ryanair’s standards” and was forced to check it for an additional fee. This felt less like enforcement of legitimate policy and more like a scheme to extract extra money from passengers who had already paid for carry-on privileges.

The absolute worst airline that ever existed. It’s Christmas time now, and a lot of countries only have Ryanair as their airline they can use to go back home. I for example have no other options apart from Ryanair. This year as well, it’s Christmas bonus time so they make up new “rules” on a daily basis, about the baggage and other stuff they can charge you extra for. This company has only one goal and that is to steal money from the poor. Horrible company, horrible employees (rude and disrespectful), horrible service and a horrible experience every single time. Avoid at all costs. Next time I would rather swim across oceans that fly Ryanair.

What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and every time it fails with no explanation. Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.

I have been receiving promotional emails, which I have been unsubscribing for 6 months now and they keep on sending them to me. I cannot get off their list. Why do they even have that button? I feel trapped by them.

Worst experience ever with an airline. Purchased two tickets which were charged to my credit card. Received a confirmation email from airline with our names and flight stating our tickets would be sent. Never received tickets. Only able to communicate with airline through chats. Chatted with four different agents whom all said the reservation with our names was no longer connected with our email so they would not be able to send us our tickets and there is nothing they can do. I was told the email had been changed. Would not tell me the email or when it was changed. Was told it was changed by the passenger. I did not nor would I have a reason to change the email. Now in a dispute through my credit card for tickets purchased but can not obtain or use.

Worst Airline ever!!! Because of Ryanair, I was delayed over three hours and didn't make my flight resulting in me purchasing a whole new ticket to the United States which caused me a fortune. They overcharge you for every bag you have, and take advantage of you. The customer service is beyond horrible; they ignore you and hang up on your calls. Never flying this airline again.

You need to pay extra to get your boarding passes at the counter. They sent an email but we tried for an hour to do it online and it didn’t work, we showed up early and still they asked us to pay. The customer service at the counter was really bad and she was very unprofessional. Date of the trip: Sep 22, 2025, flight was at 6:30am.

We had to pay 100 euros at the gate because we were a minute late to do their online check in. We were on holiday and not checking our emails. I have flown for decades and never paid for a boarding pass. Their staff was rude and unfriendly. This company is a bunch of crooks. Never again.

When we tried to check-in for our flight yesterday, we were unable to complete the check-in due to an error on the Ryanair site. We did not fuss, as we knew we'd be able to complete the check-in at the airport. Today (August 19, 2025), when we arrived we were asked to pay the in-person check-in fee, but we told before doing so that we would be given a refund, if requested. So we went ahead and paid it. I have now have 5 to 6 back-and-forths with the online help people and each has flatly refused to provide a refund. These are non-trivial amounts (250+ USD) given there were 4 of us travelling. While the written rules may talk about this, it seems to me they should honour a commitment made by their rep. To do otherwise if a huge red flag. This is my FIRST AND LAST flying Ryanair. Good riddance.

Flew us home with not enough fuel on our flight to remove passengers off flight and remove our luggage without telling us is diabolical disgrace, you don't deserve an airline, you ruined our holiday and don't care a thought for your passengers' safety, just our wallets. I will never ever fly with you again putting our lives at risk. Disgusting.

NEGATIVE STARS! I’ve never felt so helpless and ignored by an airline. I flew Ryanair from Rome to Catania (Flight FR4858, July 24, 2025), and my checked luggage never arrived. The only reason I knew where it was? My personal Apple AirTag—Ryanair gave me zero updates. I submitted the claim form immediately and followed up with multiple emails and calls. I made it clear my bag contained critical medication for a respiratory infection and asthma (** and **). I was staying in Taormina and provided my full address and Italian phone number. No one contacted me. No calls. No emails. Nothing.

From start to finish one of the worst customer experiences imaginable. Began with a website that would not process my payments and then customer service so that was no help in resolving the issue, followed by long check-in lines that resulted in us having to run to the gate and barely make the flight. Steer clear!

I fly Ryanair pretty regularly when hopping around Europe, and honestly, it does the job. Flights are usually on time, the planes are clean enough, and the fares are super cheap if you book early. Yes, they charge for everything, and the baggage rules can be a bit strict, but once you know how they work, it’s manageable. I’ve had some cramped seats and loud flights, but nothing unexpected for a low-cost airline. Not luxurious, but reliable—and at those prices, I really can’t complain. Just don’t expect champagne and you’ll be fine.

Worst airline ever. I have flown Ryanair many times and the service just seems to be getting worse while the prices increase. Zero customer service to the point where they pride themselves on not serving customers. Terrible attitudes from staff - unnecessarily rude and always on a power trip. Seems like staff are incentivised to ensure bags don't pass the size check even when they are perfectly within dimensions - staff tried to challenge us and were incredibly rude and awful and almost seemed upset when our bags fit into their sizer (as we told them they would; we were carrying standard laptop bags which weighed maybe 5kgs). Boarding process is always badly managed. Aircraft is dirty and disgusting- found a plastic cup jammed into the seat. Will avoid if possible, even if it means paying slightly more for a different airline.

Do not Fly Ryan Air. Flight delayed 3 hours without any explanation. We were loaded in the plane and spent 3 hours waiting. They do not give us even water while waiting in the plane for 3 hours. It was not cheap at all.

The check-in process is a complete scam - They will charge you 55 pounds if you don’t check-in 2 hours ahead on-line. I think this is a criminal act and one that I will dispute with my Credit Card company. Fraud.

This Airline is absolutely awful! They changed my flight 4 hours 55 minutes later making it that we will miss my next flight that is booked with them and they won't refund me because the change is less than 5 hours. It's 4 hours and 55 minutes! They are thieves! DON'T BOOK THIS AWFUL AIRLINE!!!

Horrible, horrible, horrible! Paid online to carry on standard bags that fit everywhere, are pretty compact and under 10 kg. Arrived at airport and our wheels slightly stuck out. For bags, it turned into a $400 extra expense and weren’t given any cruiser for the $175 we already paid to carry on our bags. The airline is clearly a scam.

Do not fly if you have a family. We arrived over 2.5 hours early to get checked in and they had not one there to help us. As soon as they arrived we asked for help and they showed us how to check in. Just to be told sorry it's too late. Then charged us over 380.00 to check us in. Then as we went to get on the bus to go to the plane a lady came out and got my youngest daughter and told her that her bag was too big. I went back and we put it in the case to show it was the correct size and they still charged us 60.00 for us to carry that bag on the plane. It was a horrible experience.

I’ve had the unfortunate experience of flying with Ryanair multiple times over the past few months. If you’re traveling with just a backpack, you’ll probably be fine. The base ticket prices are usually lower than other budget airlines. However, the moment you need anything more, especially a carry-on, you should prepare to be nickel and dimed, even after paying extra in advance for the same bag.

We had a terrible experience with them starting from the waiting. Period to get on the bus to get to Airplane. We had to go through two checkpoints. One we got charged for an additional bag, even though we were priority customer, and the second time right at the gate another lady who was not very professional with attitude inform us that we have to pay for the carry-on, something the other individual who made us pay for the big luggage didn't tell us we had to pay. So we got mixed information from two different staff members from the same company. Always check the type of ticket you buy with them because their website is really helpless in explaining the type of bags that come with different ticket types.

Why I’ll Never Fly Ryanair Again. After flying Ryanair for the first time, I understand why it has such a terrible reputation. The airline advertises cheap fares but recoups the cost through hidden fees, traps, and disgraceful treatment. At the gate, I was charged $175 for a carry-on that fit in the sizer—barely bulging. I was told I could’ve checked it for $50, but only by leaving the secure area, missing my flight, and starting over. I had no choice. It was a calculated setup.

They talked me into booking 2 flights back to back where I would transfer my own luggage. They then changed the time on the first flight, which then caused me to miss my second flight. Needless to say, they have refused to reimburse my money even though my arrival at my final destination would now be well more than 5 hours. They agreed in messages online chats to return my monies, yet won’t actually give me my money back. It’s terrible.

There is no moral reason that this airline should continue to exist. It is brutally customer hostile. Ryanair’s employees would have been right at home herding Boers in Britain’s concentration camps. Ryanair is so disgustingly bad that United Airlines by comparison look rather good. You would do yourself an enormous favor by giving Ryanair a very wide berth and in doing so conserve your self respect.

I have been flying with Ryanair regularly since 2016 and have always used the same cabin suitcase without any issues. However, during my recent flight from Katowice to London Stansted (FR2472 on 7 April 2025), I was unfairly charged a gate bag fee of £72. My suitcase perfectly fit into the official Ryanair baggage sizer, as shown in the photo I presented to staff. Despite having Priority boarding and meeting all baggage requirements, I was pressured to pay, being told I wouldn't be allowed to board otherwise.