Ryanair Reviews

Worst airline ever. I have flown Ryanair many times and the service just seems to be getting worse while the prices increase. Zero customer service to the point where they pride themselves on not serving customers. Terrible attitudes from staff - unnecessarily rude and always on a power trip. Seems like staff are incentivised to ensure bags don't pass the size check even when they are perfectly within dimensions - staff tried to challenge us and were incredibly rude and awful and almost seemed upset when our bags fit into their sizer (as we told them they would; we were carrying standard laptop bags which weighed maybe 5kgs). Boarding process is always badly managed. Aircraft is dirty and disgusting- found a plastic cup jammed into the seat. Will avoid if possible, even if it means paying slightly more for a different airline.

Do not Fly Ryan Air. Flight delayed 3 hours without any explanation. We were loaded in the plane and spent 3 hours waiting. They do not give us even water while waiting in the plane for 3 hours. It was not cheap at all.

The check-in process is a complete scam - They will charge you 55 pounds if you don’t check-in 2 hours ahead on-line. I think this is a criminal act and one that I will dispute with my Credit Card company. Fraud.

This Airline is absolutely awful! They changed my flight 4 hours 55 minutes later making it that we will miss my next flight that is booked with them and they won't refund me because the change is less than 5 hours. It's 4 hours and 55 minutes! They are thieves! DON'T BOOK THIS AWFUL AIRLINE!!!

Horrible, horrible, horrible! Paid online to carry on standard bags that fit everywhere, are pretty compact and under 10 kg. Arrived at airport and our wheels slightly stuck out. For bags, it turned into a $400 extra expense and weren’t given any cruiser for the $175 we already paid to carry on our bags. The airline is clearly a scam.

Do not fly if you have a family. We arrived over 2.5 hours early to get checked in and they had not one there to help us. As soon as they arrived we asked for help and they showed us how to check in. Just to be told sorry it's too late. Then charged us over 380.00 to check us in. Then as we went to get on the bus to go to the plane a lady came out and got my youngest daughter and told her that her bag was too big. I went back and we put it in the case to show it was the correct size and they still charged us 60.00 for us to carry that bag on the plane. It was a horrible experience.

I’ve had the unfortunate experience of flying with Ryanair multiple times over the past few months. If you’re traveling with just a backpack, you’ll probably be fine. The base ticket prices are usually lower than other budget airlines. However, the moment you need anything more, especially a carry-on, you should prepare to be nickel and dimed, even after paying extra in advance for the same bag.

We had a terrible experience with them starting from the waiting. Period to get on the bus to get to Airplane. We had to go through two checkpoints. One we got charged for an additional bag, even though we were priority customer, and the second time right at the gate another lady who was not very professional with attitude inform us that we have to pay for the carry-on, something the other individual who made us pay for the big luggage didn't tell us we had to pay. So we got mixed information from two different staff members from the same company. Always check the type of ticket you buy with them because their website is really helpless in explaining the type of bags that come with different ticket types.

Why I’ll Never Fly Ryanair Again. After flying Ryanair for the first time, I understand why it has such a terrible reputation. The airline advertises cheap fares but recoups the cost through hidden fees, traps, and disgraceful treatment. At the gate, I was charged $175 for a carry-on that fit in the sizer—barely bulging. I was told I could’ve checked it for $50, but only by leaving the secure area, missing my flight, and starting over. I had no choice. It was a calculated setup.

They talked me into booking 2 flights back to back where I would transfer my own luggage. They then changed the time on the first flight, which then caused me to miss my second flight. Needless to say, they have refused to reimburse my money even though my arrival at my final destination would now be well more than 5 hours. They agreed in messages online chats to return my monies, yet won’t actually give me my money back. It’s terrible.