Ryanair

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn't checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don't allow online check-in inside 2 hours.

In Paphos, Cyprus We had to wait outside, while standing queue for 30 minutes no sitting options, until they actually opened the gate which leads to plane. Priority tickets don’t work!! Spend money for nothing.

Zero service at desk, no one is willing to help you. Outrageous fees for anything. Just for check in they will charge you 55$ Per tickets. The planes are not clean, and usually late by 1-2 hour. What is cheap turns out to be expensive at the end.

This is the worst airline ever!!! Their crew and customer service are rude and arrogant! We were going back to the United States from Sofia, Bulgaria with a transfer in London and Oslo, Norway. Our airline was Ryanair for both London and Oslo flights. Ryanair boarded us on the flight to London with no issues. When we got at the London airport, we were told that we can't continue our journey because my daughter's passport was going to expire in a month! Please pay attention: My daughter's passport was still valid, and we were coming home. Ryanair didn't let us board the flight to Oslo and we missed our flight to the States.

At Sofia Airport Terminal 2. I was flying back to Malta with my family yesterday 04.07.2022 and as I arrived at the counter to handle the luggage I found out that I had extra luggage. When I tried to sort it out with the lady behind the counter instead of trying to help me and show me the way to pay for the extra luggage she started shouting not letting me explain my situation. She was so rude and unprofessional that at one point she left the counter telling me to go to another counter if I need to fly back home. She was very rude and has no manners with clients. She left me stranded until one of her colleagues came to replace her. I flew many times with Ryanair to other countries but I have never had this type of experience with Ryanair staff.

When you consider all the extra fees this airline is not value for money at all. Extra fees everywhere. You can only check in online 24 hours before the flight if you want to avoid fees. Then you are assigned random seats not sitting together. If you check-in at the airport that costs extra 55 Euros fee for checking in at the airport. A service that takes the attendant 30 seconds. After that payment which is higher than the original price of the flight the seats are still not sitting together, but randomly assigned.

My review is based on my mother and I's flight from Seville to Malta on the 29th of May 2022. Upon queuing at the gate, one of the check-in staff started making her rounds handing out pieces of paper and asking questions to passengers. She made a beeline towards my mum and I and out of the blue said our bags had to go in the hold. For a second I couldn't believe it. These are the same bags and same size and weight we used going up from Malta. So much so that I am thorough with traveling light and my mother's bag in particular is a Ryan air approved sized wheelie bag. To prove a point the lady at the check in placed it in the sizer which fit perfectly only to tell us that it's above the line! I thought to myself this is a bloody joke. Where are the candid cameras...?

I am an International student and was transiting from Riga to Sweden and I am brand new to Europe and had tickets booked with Ryanair and didn't know I had to check in online prior to reaching the airport and the lady at the desk wouldn't help/assist me and didn't bother to care when I was consistently asking for her help. I tried several times but the website wouldn't let me anywhere. There was a language barrier where I think she couldn't understand me or unwilling to help on purpose but neither was she willing to speak to my friend on the phone who spoke/understood the same language and there was no way she would help me and there was no flight operated after for the day and had to pay extra 55 Euros for just not checking in online though I was at the airport.

Beware of the latest scam - 3rd party services booked on the Ryanair website. I was flying from London to Malaga and, when I purchased extra hold luggage the day before I flew, I decided to, at the same time, also buy a ticket for National Express from Victoria coach station to Stansted airport. I did so and paid one amount on my credit card, but I received no confirmation of the National Express booking, so I called NE and they had no record of my booking or payment. I did so again the next morning - still no record, so I had to buy the ticket again at a higher price. I tried to call Ryanair, but could not get through to them, nor had any success with their "live" chat.

I spent 1 hour trying to get my Panamanian passport validated by a very unpleasant customer service agent that did not know where Panama is located. At the end I lost my flight and not even the supervisor was helpful or polite enough to resolve the problem (not to mention, that I am a British Naturalised Citizen and I showed them all necessary proof). They are horrible, impolite and careless! The fact that they are an affordable airline DOES NOT mean that they are allow to treat people rudely. This should be address by a higher authority.