Ryanair Reviews

One can see how pathetic are ** airlines, zero customer service, pathetic policies. Miserable state of affairs and people boast themselves as EU.

Revolting lack of response to a genuine complaint. They just keep losing conversation threads after a max. 2 exchanges, this making me start all over again. Going to small claims to seek redress. Their behaviour is the worst I've ever witnessed from a company operating in the Uk.

Well what can I say, nothing positive sadly. After working in an airport myself for 13 years I can only describe this airport as chaotic. No clear signage to security, lack of seating but one of the worst things was the queues. On arrival at border passport control it was 45 minutes and the 50 minutes on departure! People missing flights and rude unhelpful staff. The next major issue was the gate staff representative for Ryanair, I don't think I have every been treated with such aggression and rudeness. He tried to charge us £50 for having a pillow!!!! He kept saying that the Ryanair do not allow pillows??

**Think twice before booking Ryanair – a costly lesson learned.** I rarely take the time to write reviews, but my recent experience with Ryanair was so frustrating that I feel compelled to warn other travelers. Here’s what happened: I purchased a ticket that included a carry-on bag. My luggage met all international airline standards – dimensions, weight, everything. Yet at the gate, I was told it didn’t meet “Ryanair’s standards” and was forced to check it for an additional fee. This felt less like enforcement of legitimate policy and more like a scheme to extract extra money from passengers who had already paid for carry-on privileges.

The absolute worst airline that ever existed. It’s Christmas time now, and a lot of countries only have Ryanair as their airline they can use to go back home. I for example have no other options apart from Ryanair. This year as well, it’s Christmas bonus time so they make up new “rules” on a daily basis, about the baggage and other stuff they can charge you extra for. This company has only one goal and that is to steal money from the poor. Horrible company, horrible employees (rude and disrespectful), horrible service and a horrible experience every single time. Avoid at all costs. Next time I would rather swim across oceans that fly Ryanair.

What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and every time it fails with no explanation. Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.

I have been receiving promotional emails, which I have been unsubscribing for 6 months now and they keep on sending them to me. I cannot get off their list. Why do they even have that button? I feel trapped by them.

Worst experience ever with an airline. Purchased two tickets which were charged to my credit card. Received a confirmation email from airline with our names and flight stating our tickets would be sent. Never received tickets. Only able to communicate with airline through chats. Chatted with four different agents whom all said the reservation with our names was no longer connected with our email so they would not be able to send us our tickets and there is nothing they can do. I was told the email had been changed. Would not tell me the email or when it was changed. Was told it was changed by the passenger. I did not nor would I have a reason to change the email. Now in a dispute through my credit card for tickets purchased but can not obtain or use.

Worst Airline ever!!! Because of Ryanair, I was delayed over three hours and didn't make my flight resulting in me purchasing a whole new ticket to the United States which caused me a fortune. They overcharge you for every bag you have, and take advantage of you. The customer service is beyond horrible; they ignore you and hang up on your calls. Never flying this airline again.

You need to pay extra to get your boarding passes at the counter. They sent an email but we tried for an hour to do it online and it didn’t work, we showed up early and still they asked us to pay. The customer service at the counter was really bad and she was very unprofessional. Date of the trip: Sep 22, 2025, flight was at 6:30am.