Ryanair

Ryanair

 2.9/5 (590 ratings)
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About Ryanair

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 25, 2022

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn't checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don't allow online check-in inside 2 hours.

To expect someone traveling internationally to call an agent when the check-in failed is not acceptable. This would have brought unnecessary internal data/voice fees and would have taken up more Ryanair staff resources than printing a boarding pass at the airport. Closing online check-in 2 hours before flight time seems excessive and coincidentally in line with when passengers typically would arrive at the airport and realize the exorbitant fee they are assessing to print a boarding card. This is nothing more than a money grab from unsuspecting travelers, who are on the road and out of their element.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2022

In Paphos, Cyprus We had to wait outside, while standing queue for 30 minutes no sitting options, until they actually opened the gate which leads to plane. Priority tickets don’t work!! Spend money for nothing.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2022

    Zero service at desk, no one is willing to help you. Outrageous fees for anything. Just for check in they will charge you 55$ Per tickets. The planes are not clean, and usually late by 1-2 hour. What is cheap turns out to be expensive at the end.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 28, 2022

    This is the worst airline ever!!! Their crew and customer service are rude and arrogant! We were going back to the United States from Sofia, Bulgaria with a transfer in London and Oslo, Norway. Our airline was Ryanair for both London and Oslo flights. Ryanair boarded us on the flight to London with no issues. When we got at the London airport, we were told that we can't continue our journey because my daughter's passport was going to expire in a month! Please pay attention: My daughter's passport was still valid, and we were coming home. Ryanair didn't let us board the flight to Oslo and we missed our flight to the States.

    The customer service was of no help and didn’t care at all. They were arrogant and rude. We spoke to multiple people with no result. It was in the middle of the night and not many places that we could look for help. They kept repeating that we can’t continue because my kid’s passport was going to expire next month. My kids are 8 and 10 years old and we were left in a country that we know nothing about! We were so desperate, and my kids were very scared and stressed out. They kept crying and asking me when we can go home. We had to go and purchase a direct flight ticket from London to US with another airline which cost for 3 tickets over $8000 having in mind we had valid tickets already and a valid passport. It was the first time using the airline in my life and I will never use it again!!!! They are not worth at all.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 5, 2022

    At Sofia Airport Terminal 2. I was flying back to Malta with my family yesterday 04.07.2022 and as I arrived at the counter to handle the luggage I found out that I had extra luggage. When I tried to sort it out with the lady behind the counter instead of trying to help me and show me the way to pay for the extra luggage she started shouting not letting me explain my situation. She was so rude and unprofessional that at one point she left the counter telling me to go to another counter if I need to fly back home. She was very rude and has no manners with clients. She left me stranded until one of her colleagues came to replace her. I flew many times with Ryanair to other countries but I have never had this type of experience with Ryanair staff.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 11, 2022

    When you consider all the extra fees this airline is not value for money at all. Extra fees everywhere. You can only check in online 24 hours before the flight if you want to avoid fees. Then you are assigned random seats not sitting together. If you check-in at the airport that costs extra 55 Euros fee for checking in at the airport. A service that takes the attendant 30 seconds. After that payment which is higher than the original price of the flight the seats are still not sitting together, but randomly assigned.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 30, 2022

    My review is based on my mother and I's flight from Seville to Malta on the 29th of May 2022. Upon queuing at the gate, one of the check-in staff started making her rounds handing out pieces of paper and asking questions to passengers. She made a beeline towards my mum and I and out of the blue said our bags had to go in the hold. For a second I couldn't believe it. These are the same bags and same size and weight we used going up from Malta. So much so that I am thorough with traveling light and my mother's bag in particular is a Ryan air approved sized wheelie bag. To prove a point the lady at the check in placed it in the sizer which fit perfectly only to tell us that it's above the line! I thought to myself this is a bloody joke. Where are the candid cameras...?

    In the meantime a quarter of the other passengers in the non prio line had bulky rucksacks twice the size of our bags which would have never fit in the sizer. I can bet my right arm. Long story short, I paid the 90 odd euros for this thieving discriminating act and vow to never use Ryanair again. This airline bends and manipulates the rules to suit them and they change from airport to airport and staff to staff. These guys looked like 3rd party check in handlers perhaps and they were as dysfunctional as my grandmother's hip replacement. Do yourselves a favour and use a real airline in exchange for proper service. I can handle everything else but I cannot accept manipulation of rules and conditions. My concern is these handlers are giving Ryanair a worse name. Apart from the odd hiccup I've never witnessed anything as shocking as this. More so, with the way they treated us.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 1, 2022

    I am an International student and was transiting from Riga to Sweden and I am brand new to Europe and had tickets booked with Ryanair and didn't know I had to check in online prior to reaching the airport and the lady at the desk wouldn't help/assist me and didn't bother to care when I was consistently asking for her help. I tried several times but the website wouldn't let me anywhere. There was a language barrier where I think she couldn't understand me or unwilling to help on purpose but neither was she willing to speak to my friend on the phone who spoke/understood the same language and there was no way she would help me and there was no flight operated after for the day and had to pay extra 55 Euros for just not checking in online though I was at the airport.

    At this point I had cash and no credit card for the extra payment. I kept requesting her to allow me board the flight but she was not ready to talk or help me out for the next step and simply told me that she was not interested in talking. I requested the other co- passengers to help me make the payment using their card and some kind fellow traveler reached out to help me. Trust me it was the Worst experience ever. To my surprise the flight was only 40% occupied and she could have easily help me get through this situation. I am very upset about all that happened and l am rest assured that I will never travel again via Ryanair.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 10, 2022

    Beware of the latest scam - 3rd party services booked on the Ryanair website. I was flying from London to Malaga and, when I purchased extra hold luggage the day before I flew, I decided to, at the same time, also buy a ticket for National Express from Victoria coach station to Stansted airport. I did so and paid one amount on my credit card, but I received no confirmation of the National Express booking, so I called NE and they had no record of my booking or payment. I did so again the next morning - still no record, so I had to buy the ticket again at a higher price. I tried to call Ryanair, but could not get through to them, nor had any success with their "live" chat.

    After arriving in Malaga I tried to get a refund from Ryanair, whom I had paid, but they said that I needed to get this from NE and that it had nothing to do with them as NE were a third party service provider. All my explanations that I had paid Ryanair and NOT NE were ignored. So I called NE again and they still said that they had no record of the reservation or payment, so I had to make a claim against my credit card company for a refund. All this took several hours of my time and was incredibly stressful. It was a relatively small amount, but I was incensed by Ryanair's approach and determined to get my money back. They are truly shocking in their customer service and deserve all the bad publicity that they get.

    So, IMHO, there are 3 key rules when flying with Ryanair:
    1. Only fly with them if there is NO alternative, even if other airlines are more expensive.
    2. Only buy the most basic/cheapest ticket and only upgrade or buy extras (seat choice, hold luggage, food, etc) as late as possible and just before your flight - in case there is a change of plan or cancellation, then your refund amount is much lower.

    3. NEVER purchase 3rd party services from their website - car rental, coach travel, hotels, etc. If there is a problem then they will screw you.

    I hope that this will help others to not make the same mistake in future.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 28, 2021

    I spent 1 hour trying to get my Panamanian passport validated by a very unpleasant customer service agent that did not know where Panama is located. At the end I lost my flight and not even the supervisor was helpful or polite enough to resolve the problem (not to mention, that I am a British Naturalised Citizen and I showed them all necessary proof). They are horrible, impolite and careless! The fact that they are an affordable airline DOES NOT mean that they are allow to treat people rudely. This should be address by a higher authority.

    5 people found this review helpful
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    Ryanair author review by Erika Armstrong

    Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. They fly 1600 flights daily to 185 destinations and boast the most on-time flights of any airline in Europe.

    • Won’t lose your baggage: Ryanair claims to have the most innovative way of handling baggage which they boast is nearly “perfect”.

    • Low cost: They don’t hide that they are the cheapest for a reason and they’ll do anything to keep air travel affordable. In exchange for unbeatable fares, be prepared for non-reclining seats, no seat-back pockets, safety cards on the back of seats and life jackets stowed overheard.

    • Price guarantee: If you find a cheaper fare on a qualifying route with another airline, then they will pay “double the difference” between the air fare paid to Ryanair and the lower fare quoted on another carrier, but watch the fine print.

    • Newest fleet: Ryanair claims to have the newest, greenest and quietest fleet of aircraft in Europe (primarily newer/retrofitted Boeing 737s).

    • Business Plus: Even though they have the lowest fares, they offer a Business Plus program that can help you get through security faster.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Ryanair Company Information

    Company Name:
    Ryanair
    Website:
    www.ryanair.com