Ryanair Reviews

I have been flying with Ryanair regularly since 2016 and have always used the same cabin suitcase without any issues. However, during my recent flight from Katowice to London Stansted (FR2472 on 7 April 2025), I was unfairly charged a gate bag fee of £72. My suitcase perfectly fit into the official Ryanair baggage sizer, as shown in the photo I presented to staff. Despite having Priority boarding and meeting all baggage requirements, I was pressured to pay, being told I wouldn't be allowed to board otherwise.

Where to start! The mobile site does not let you enter your DOB except by flipping back one month at a time from today's date. When you finally give up and use a laptop they finally inform you that you cannot have a boarding pass and need to go to the counter. How many 1000s of human hours have been wasted going in a circle this way because of nothing less than rank incompetence and apathetic indifference. These are trivial things to code, this company is willing to simply crap on their customers. Shame on everyone involved.

I would avoid this airline at all costs. For anyone familiar with Spirit or Frontier---Ryan Air is worse. Experience from airport to landing to connecting flights were not good. I travel the world and experience many airlines but this one takes the cake. You would be better off burning your hard earned cash than flying Ryan Air.

Staff very rude and shouting at passengers while doing the boarding. The size of the handbag that they want you to have has to be very very small and most of the time even if the bag fits in their "baggage stand" they would still say it's not OK, shouting. Very bad experience. I will definitely won't be using Ryanair again. And the flight was 45 minutes delayed. They know to take money from people for mostly nothing and they can't even leave on time. Definitely NO for Ryanair.

The cost looks great at first but they ding you for everything! Don’t check in early enough? You pay extra. Have a bag larger than a backpack? You pay extra. Want a beverage? You guessed it…extra costs. You also have to walk outside to board plane, rain or shine. You will have to carry your own luggage up the flight of stairs to the cabin. This isn’t easy for older adults or people with kids. The staff is very unfriendly and seem to enjoy making your life harder.

He is scamming innocent customers into paying for checking in luggage even when it fits in their test boxes and fits in their cabins. He held my prepaid cabin luggage and flight hostage unless we paid £150! (by comparison, the short hour flight was less than £40 even with prepaying for the cabin bags) for our prepaid cabin luggage to be double charged as check in luggage too.

The app glitched and wouldn't let me check in; when I got to the airport, they acknowledged that I had tried but still charged me $220 Euros. Dishonest, I don't mind fees for a low fair, but if it's your fault, fix it. Never again. The service agent was rude on top of it, and the customer service barely even bothered to read my email.

Garbage airline that manufactures last minute charges. By the time you are told it is too late to change anything. You will also wait outside in the cold and rain despite the plane not having even been deplaned.

Ryan Air’s carry-on size limit is 22x16x8 in. My carry on was 20x14x8. My wife and I were the last one to board the plane because it was our second flight. We traveled with the same size carry on. They asked me to put my in the box and see if it fits. It was 0.5 inch higher because of the wheels. They say it’s oversize and will charge me $100. I asked him for a measurement tape, to prove that my car on is with in the limit. They didn’t have one. I was ready to remove the wheels, but they didn’t let me. My wife and I travel a lot and never had a problem with our carry-on luggage. It is a scamming practice and it will be my last flight with Ryan Air.

My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!