Ryanair

Trying to get a refund is impossible. Customer service is absolutely shocking. Not helpful at all. Never fly with you again. Get passed from pillow to post with no resolution. Offered a travel voucher which is no good to us now but as soon as a cash refund was asked for were now in a battle and still have no refund not to mention the copious amounts of phone calls and times the phone has been put down on us by rude staff!

Tried to modify flight within 24 hrs. for no fee as they advertise. Website only allows a few changes, then charges you a fee! Customer Service in Ireland is not helpful and would not allow me to speak to a supervisor. Paid the huge fees $241 to make the changes and will fight this extra charge by involving my credit card company. Try not to use Ryanair....

Our experience was terrible. When boarding we were charged extra €91 for our bags even tho we took the safe bags on the inbound flight at no extra charge. The staff at the gate were extremely unprofessional and disrespectful, shouting at us and threatening to put us off the flight. When I questioned why he wasn't charging anyone else for having more and bigger bags than us he ignored me and told me to leave. He told us there was no room on board for our bags and the flight was half empty with loads of overhead space for free bags which we had to pay €91 for. When we boarded I asked for assistance which the onboarding flight attendant said "what do you want woman" in an aggressive tone and looked me up and down. She continued to harass the passengers demeaning customers who didn't speak English. She pulled a bag of a passenger and threw it in the overhead and didn't explain why it needed to be moved.

Bought tickets from Supersaver Helsinki to Rīga, and I am old customer with Ryanair, always been happy with fast service until now. Day before flight checked email, Ryanair app, no invite for online check in, so I thought I. Going to do like normal people check in at airport, but now need to pay...and an adult and 2 kids check in for flight of 40 euros was 160euros. And I asked any another way as I wasn't informed, in which I got reply with cheap airlines somewhere with small letter you can find info. I also explained I have travelled many times with Ryanair and always have got online check in but not this time and no info that you can't check in at airport computer...so I send same sad disappointment about service like that to customer service and just copy paste text Yara Yara Yara...

Never fly with RyanAir. This is my strongest recommendation to anyone. Literally fly with anyone else aside from them. Their baggage policy is a complete ripoff. I had to pay double for my carry-on bag because they wouldn't let me bring it on the plane. Despite me already paying to check it in, they made me recheck it and pay double the fee. Compared to Easy Jet that allows you two carry-on pieces for a much smaller fee and is much more clear communication of their baggage policy during the initial flight booking. People at the counters are rude as well. Very condescending. Also policy around picking up your boarding pass is ridiculous. No digital boarding pass available, you must get it at the check-in counter even if you're not dropping a bag.

I was traveling from Valencia to London at 5:55 am. I was one of the last ones on the boarding queue, and in front of me was a person with a oversize bag refusing to pay for the extra size. One of the Ryanair staff came to and told me that my bag was oversized as well and I would also have to pay (even though I’ve been traveling with this back for 6 months and I never had to pay extra for it).

I flew with Ryanair from Bucharest to Sofia. The Staff at the counter in Bucharest was awful, I have never experienced anything like that in a decade of frequent flying. I had purchased my wedding gown from Romania and carried it with me as a carry on baggage on the flight. The lady at the check in yelled at me consistently to fold my dress, she just wanted to see it folded before I get on the flight. The yelling took place while I waited in line in front of the entire plane passengers, I was mortified. Additionally I kept explaining I will fold it in the airplane so it will fit for sure. The dress was close to 2,000$ and I explained to her that my wedding is that weekend and I cannot ruin it but I will make it fit. She kept arguing with me rudely in front of people and wouldn't stop.

I recently had an unpleasant experience with Ryanair going from Barcelona to Budapest. The flight was delayed by around 3 hours due to reasons I wasn't told. This has caused spending an extra overnight stay at Budapest with hotel and transport expenses from my own pocket and booking a new flight the next day. Because the flight was delayed by so much I have lost my connecting flight for which I had a 2 hour layover window. No desks were operating when I got to Budapest at around 23:00. Received no apology or guidance at the time of the need. Disappointing experience being a frequent Ryanair flyer. Caused me a lot of problems. I have filled the Ryanair form and also sent an additional query. Have not heard back for almost a month now.

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn't checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don't allow online check-in inside 2 hours.

In Paphos, Cyprus We had to wait outside, while standing queue for 30 minutes no sitting options, until they actually opened the gate which leads to plane. Priority tickets don’t work!! Spend money for nothing.