Ryanair Reviews

My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!

Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! Miss it by an hour? Add the $60! Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers. Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge.... Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box.

They charged for luggages by mistake. They said we will get refund in 3 days. Been 40 days. Still no refund and impossible to reach anyone for customer service. We tried phone and email. Customer service is the worst.

I wish I would have read these reviews before I booked. The staff is downright rude. They can’t stand their job and they will take it out on you. I ended up paying about 55$ for a carry-on. Once I got to the gate, even though my bag was 9ibs, and I have carried it on all airlines, the agent singled me out and like a mockingbird kept saying, "You have to pay for check in- you have to pay for check-in." Wouldn’t even let me get a word in. So they charge me another 80$. During the flight, the entire time they were selling something…even lottery tickets. Charging 5$ for coffee??!!! I will never ever support this company. They are thieves…would love to see them go out of business.

Warning!!!!! Do not fly Ryan Air!!! We were traveling from Porto to Milan but we were stuck in Nazare due to a natural disaster (wildfires). We called Ryan Air to ask for assistance to reroute our family. We asked if they could change our flights so we could fly out of Lisbon instead of Porto. Their customer service basically told us they could do nothing to help us even though they have open seats on the plane we are trying to rebook on. They were absolutely useless and told us they did not care about our situation. I have flown all over the world and with hundreds of airlines and I can say I have never had an airline say they did not care about my situation. I want everyone to know before you book with Ryan Air what to expect if there is ever an emergency. I will never book with them again or any airline affiliated with them. To book with Ryan Air is to put you and your family in jeopardy! DO NOT FLY WITH RYAN AIRLINES!!!

It’s a complete ripoff. I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM!!!

DO NOT BOOK WITH THIS COMPANY! "Priority line" was so slow. They made me pay an extra 55€ for checking in late. "Fast line up" does not exist at the border luggage check. I paid on top of that an extra 40€ for taking with me a rolled up paint (takes no room at all) as it was considered as "an extra check in luggage". This company can't be serious...

Ryanair, is cheap. They fly direct to lots of places and are the only direct route one I have to use regularly. That's the positives... The negatives.

First time on Ryanair, also my last. Outbound flight delayed 7-1/2 hours due to circumstances beyond their control. Return flight cancelled, also due to circumstances beyond their control. Here's the rub: Ryanair shows the outbound flight as "Operated" and thus I cannot reschedule online. Then I waited from #343 on their chat queue, only to have the chat ended. Now they cannot be contacted at all. This the absolute worst Airline Customer Support I've ever experienced.

I tried to check out online. It required me to pay for a seat and a suitcase, even though I paid for them when I bought the ticket. I couldn't complete the process so I tried to contact them, but there’s no answer. I thought to make the check in the airport, but there they charged me 55 euros (!) to get the boarding pass. And again, there’s no option to contact them. Now, I’m waiting for the flight and they have delayed.