Ryanair Reviews

Ryan Air’s carry-on size limit is 22x16x8 in. My carry on was 20x14x8. My wife and I were the last one to board the plane because it was our second flight. We traveled with the same size carry on. They asked me to put my in the box and see if it fits. It was 0.5 inch higher because of the wheels. They say it’s oversize and will charge me $100. I asked him for a measurement tape, to prove that my car on is with in the limit. They didn’t have one. I was ready to remove the wheels, but they didn’t let me. My wife and I travel a lot and never had a problem with our carry-on luggage. It is a scamming practice and it will be my last flight with Ryan Air.

My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!

Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! Miss it by an hour? Add the $60! Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers. Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge.... Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box.

They charged for luggages by mistake. They said we will get refund in 3 days. Been 40 days. Still no refund and impossible to reach anyone for customer service. We tried phone and email. Customer service is the worst.

I wish I would have read these reviews before I booked. The staff is downright rude. They can’t stand their job and they will take it out on you. I ended up paying about 55$ for a carry-on. Once I got to the gate, even though my bag was 9ibs, and I have carried it on all airlines, the agent singled me out and like a mockingbird kept saying, "You have to pay for check in- you have to pay for check-in." Wouldn’t even let me get a word in. So they charge me another 80$. During the flight, the entire time they were selling something…even lottery tickets. Charging 5$ for coffee??!!! I will never ever support this company. They are thieves…would love to see them go out of business.

Warning!!!!! Do not fly Ryan Air!!! We were traveling from Porto to Milan but we were stuck in Nazare due to a natural disaster (wildfires). We called Ryan Air to ask for assistance to reroute our family. We asked if they could change our flights so we could fly out of Lisbon instead of Porto. Their customer service basically told us they could do nothing to help us even though they have open seats on the plane we are trying to rebook on. They were absolutely useless and told us they did not care about our situation. I have flown all over the world and with hundreds of airlines and I can say I have never had an airline say they did not care about my situation. I want everyone to know before you book with Ryan Air what to expect if there is ever an emergency. I will never book with them again or any airline affiliated with them. To book with Ryan Air is to put you and your family in jeopardy! DO NOT FLY WITH RYAN AIRLINES!!!

It’s a complete ripoff. I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM!!!

DO NOT BOOK WITH THIS COMPANY! "Priority line" was so slow. They made me pay an extra 55€ for checking in late. "Fast line up" does not exist at the border luggage check. I paid on top of that an extra 40€ for taking with me a rolled up paint (takes no room at all) as it was considered as "an extra check in luggage". This company can't be serious...

Ryanair, is cheap. They fly direct to lots of places and are the only direct route one I have to use regularly. That's the positives... The negatives.

First time on Ryanair, also my last. Outbound flight delayed 7-1/2 hours due to circumstances beyond their control. Return flight cancelled, also due to circumstances beyond their control. Here's the rub: Ryanair shows the outbound flight as "Operated" and thus I cannot reschedule online. Then I waited from #343 on their chat queue, only to have the chat ended. Now they cannot be contacted at all. This the absolute worst Airline Customer Support I've ever experienced.

I tried to check out online. It required me to pay for a seat and a suitcase, even though I paid for them when I bought the ticket. I couldn't complete the process so I tried to contact them, but there’s no answer. I thought to make the check in the airport, but there they charged me 55 euros (!) to get the boarding pass. And again, there’s no option to contact them. Now, I’m waiting for the flight and they have delayed.

Worst airline ever!!! Please don’t waste your money in this airline!!!! 3 hours delayed and counting, they didn’t allowed people getting off the plane during the wait and they made people pay for their drinks!!!

Terrible experience. No communication. No explanation. Delays delays without communication. Land and get told they have suspended services at the airport and we are stuck on the plane. No drinks provided upon request. Hot stuffy cabin. Barely working aircon.

I used to fly always with RyanAir and never had any problems, but this time June 29 Rome-Vienna FR 7178 was really disaster. The lady with long black hair on the boarding desk is a Racist,inhuman & unfriendly.

I paid for bus tickets via Ryanair website. They did sell me ones which do not synchronize with my fly. Tickets are not refundable even if they do mistake by selling ticket for the wrong time. I feel ripped off for money and taken advantage of.

On March 30, 2024, we had a scheduled flight from Stansted (STN) in UK to Olsztyn-Mazury (SZY) in Poland, flight FR 228, scheduled to depart at 17:45. We arrived at the airport around 15:00. We entered the security checkpoint shortly after 16:00. Although there were NOT many people in line but the line was moving extremely slow. The security staff was disorganized, slow, taking their time to inspecting each and every item, reading each label, talking, laughing with each other during the process. None of the staff cared about getting passengers in a timely manner to ensure that people were able to make their flights. The personnel was extremely unprofessional, lacked courtesy for passengers.

Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome. We had been given conflicting directions by a couple airport staff as to where we could receive our boarding passes which wasted 10 minutes walking around. Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.

Our experience with Ryanair was horrible. We attempted to check in day prior, with difficulties in two occasions. I received messages they we were checked in successfully. I had no boarding passes. I tried calling and cut box with no success. Arrived at airport 3 hours to still check in, but stood in line to speak to the one attendant working for 1 hour. Charged 55 euro per person (4) for not checking in despite my screenshots and efforts.

Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615...endless engineers coming onto the plane as there's an issue, poor communication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one). Just announced another engineer is coming to do a 2nd opinion??? Filling me with confidence!!! Everyone thirsty as it's hot but don't worry we are being looked after as it's been announced there is water for us to purchase if needed!!! Oh Goody time is now 7.21 and an engineer is now going to try and fix the plane??? And hopefully we will get more news in 30 mins. Hopeless service!

THEY DON'T DESERVE ANY STAR. Please save yourself time and money. Ryanair has low prices but you pay 10 times more. I booked with Ryanair to travel to Milan. We were a group of 7 people. I didn't do check-in online, so I went to check-in at the aeroport which was €55 per person (I didn't know this). Ryanair was the only customer service with more than 50 people in line. They all had problems. When I go to check-in they resold my seat. Now they don't give me refund because they have a policy: NO MATTER THE CASE THERE IS NO REFUND.

The flight was delay half an hour before it supposed to leave both ways, it was a nightmare, have to move around transport and spend hours at the airport just cause they are a mess!!!! And the flight is like you are in a fair, yelling on their speakers selling all sorts, it’s been the worst, never again.

The agent used the wrong date of birth for me and not what I provided for her, so it became impossible to check in prior to the flight. We ended up with an additional 120 Euros that was unnecessary, I have chatted several after this no one has helped or even acknowledged my frustrations I just need to be REFUNDED, please check all my chat records/history to verify the information that was provided to your agent Ifeoluwa who made that huge error. What a nightmare!!!!

I thought it would be easier and faster (less than 10 days waiting for a response on a form submission) so waited on the RyanAir live chat while I worked yesterday. 12 hours later, the line went unresponsive while still stating there was only 1 in the queue. Their website where you are supposed to be able to manage flights is a total mess - incorrect dates, multiple flights on same day, etc.

Worst company ever, they always change rules for the bags just to charge you more fees. Trying to let them explain and they were super aggressive for anything and no explanation. So awful company, a scam.

I booked a return flight and parking with Ryanair and the flights were cancelled and refunded for no reason at all (there were no other flights from them on the days I needed so I did not change flights with them) but my car parking was not refunded. I paid £76.99 for this service. I have contacted them four times about this now and got no further, one person told me they will escalate this query and I will be contacted in a few days which did not happen.

Just to book the ticket you need a lawyer, otherwise they will find something to charge you extra money. Cabin Bag for Ryanair is changing every time, so you will never be sure. They will try to fool you during the booking.

Horrible customer service. Still waiting for money from december. 7 hours delayed to destination (direct flight) after late take off and stop at another airport. No communication. Shame on you Ryanair.

This airlines is a joke, they will never get you anywhere on time, always messing about, flies out whenever they want, always late at least an hour in our last few years experience we never had flight on time, ridiculous! Always ruining plans for holiday every single time we use it. If you have a chance just use other airlines, do it for your own good. Disappointed.

31 March 2024 I had a flight (for the first time with this company, AND THE LAST) with them, I couldn't do the check in online the day before flight because the website of Ryanair didn't work (reason for what I was charged by the airport with 55€).... And this is not all, they also charge me for the hand luggage which is exactly 40*25*20cm but has 2 wheels and was 2.5 cm longer and for that I paid 35€+11€ (for priority, because they said this kind of hand luggage is only with priority). I had several flights with the same luggage but other companies and never had issues. For me yesterday was first and last time when I fly with this COMPANY!! From my personal experience I will not recommend it at all!!!

Be aware people Ryanair are running a white scam right on people face by charging them 100 pounds for re-booking next flight even if you are 5 - 10 minutes late to reach gate. We had a bad experience and could see that there were many, many families who experienced same problem where they didn't allow to board flight just after gate closed and you are late by few minutes. I refused to pay so much money and came back but they are taking advantage of situation as it's long weekend and people don't want to miss their holiday. BE AWARE

The most horrible service!!! Ryanair changed the date of my booked and paid flight to another day, since the new date was inconvenient for me the refund was 20% less, why the customer is punished??? Ryanair didn't respond to my email asking for explanation, simply ignorant! Stay away from this horrible company!

Two weeks ago we flew from Marrakesh to Dublin on Ryan Air. The night before the flight I gave away clothes, art, toys and travel artifacts to avoid Ryan Air baggage fraud. We flew Ryan Air TO Morocco with no problems with these exact same baggage, but I am acutely aware of RyanAir's propensity towards fraud, harassment and misconduct. AND RyanAir delivered.

My family and I travelled to Europe for Ireland, England, Paris and Rome. We unfortunately used Ryanair from Belfast to Manchester, it was the worst decision of my life. They legally but stylishly scammed us from, why we did not book on line even after buying tickets, they charged 50 or 60 pounds each for 5 of us. Again they said my hand luggage was too big that their plane was small. Same hand luggage I used round the world, they charged again 60 pounds or so. When we saw the plane, it was a big plane capable of taking the hand luggage. We unfortunately used them again from Rome to Paris and same thing. I regret using them. I will rather pay any of those established airlines times 5 than Ryanair. we used them on the 23rd of December from Belfast to manchester and I think 31st from Rome to Dublin. What a tragedy. Never, Never, Never again.

RyanAir is a horrible airline with staff that are the most miserable and unprofessional people I have ever encountered while traveling. Literally none of the staff are helpful. Would not recommend to anyone of color.

Ryanair is the absolute WORST airline I’ve ever flew with in my life. HUGE waste of money!! And the staff do not care whatsoever!! Never flying with this airline (as already planned after I booked this ticket months ago) ever again!!!! Because I had trouble checking in on my phone, they charged me 55 euros at the airport! They literally rob you for your money at every chance they can get! I was never informed of this process ahead of time and there is no flexibility or accommodation with this airline whatsoever.

A word of warning: NO!!! Ryanair is terrible in my experience. Let me explain. We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the airstrip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.

I bought a flight on Ryanair from Portugal to Hungary after flying them from Morocco to Fort Trickle. When I showed up at the gate, they said my bags were too large. I showed them a picture that they fit, and I was abused, bullied condescended they actually asked me to stand in a corner and wait to the very end, and then I said I’ll pay I don’t care. I was trying to get business and I paid for priority, Etc. And when I showed them the picture, they said you’re using this against us now you’re going to board last I have the power I’ve I’ve seen it from Customs once in a blue moon but I’ve never seen a power trip like that.

Ryan Air's own website says it publishes fares at least 6 months in advance, and sometimes up to 1 year in advance. For over 4 months, I have been trying to book a flight from Paphos, Cyprus to Amman, Jordan. Flights haven't been released to book yet. It is now under 5 months away, and flights still haven't been released to book. Ryan Air isn't keeping its commitment. When you text, or chat, or call - you get the same response with everyone that works there. "We don't know". "Flights haven't been released yet". "We don't know". "They don't tell us". "We don't know". "We're clueless". "We don't know". Somewhere at RyanAir, Mr. Wizard, the only guy that must know anything, is sitting behind some curtain, and he's derelict in his duties, and not following his own company policy. Will someone at Ryanair please wake up Mr. Wizard so he can released the Paphos to Jordan flights for November.

THE IRISH FAMILY THAT CONVENIENTLY FORGOT ABOUT IRISH HOSPITALITY. This company is abysmal. They take advantage of people. The unfortunate piece is that they have such a hold on the short flight industry in Europe that you don't have a choice if you want to get around Europe. They claim they are the cheapest and they are if you have no issues at all with your flight experience, you want to bring one bag and sit in the most uncomfortable seat made by in the industry. I ended up paying $502.66 for a roundtrip 2 1/2 hour bare bones flight (including one checked bag) from London to Palermo. The original flight was $265.81 which IS NOT CHEAP, it was $170.85 to change my flight because I missed it due to issue on another intercontinental flight and $66 to check in with a human person. I also had to pay for a night in a hotel that I didn't expect and a night at the place I was supposed to be staying.

Before leaving our remote Oregon location by car for SeaTac Airport, I made very thorough prearrangements via the only resource available - my laptop. The destination was a hernia clinic outside of Krakow, where my husband could have expert surgery at an affordable cash cost. Every detail worked like clockwork, EXCEPT FOR THE CHECK IN INFORMATION RETENTION BY RYANAIR. It cost us an extra £110, because the service representative could find no record, online, that I had conducted this procedure with them AND THAT THE PAGE HAD CONFIRMED OUR CHECK IN.

Tried to modify flight within 24 hrs. for no fee as they advertise. Website only allows a few changes, then charges you a fee! Customer Service in Ireland is not helpful and would not allow me to speak to a supervisor. Paid the huge fees $241 to make the changes and will fight this extra charge by involving my credit card company. Try not to use Ryanair....

I was traveling from Valencia to London at 5:55 am. I was one of the last ones on the boarding queue, and in front of me was a person with a oversize bag refusing to pay for the extra size. One of the Ryanair staff came to and told me that my bag was oversized as well and I would also have to pay (even though I’ve been traveling with this back for 6 months and I never had to pay extra for it).

I flew with Ryanair from Bucharest to Sofia. The Staff at the counter in Bucharest was awful, I have never experienced anything like that in a decade of frequent flying. I had purchased my wedding gown from Romania and carried it with me as a carry on baggage on the flight. The lady at the check in yelled at me consistently to fold my dress, she just wanted to see it folded before I get on the flight. The yelling took place while I waited in line in front of the entire plane passengers, I was mortified. Additionally I kept explaining I will fold it in the airplane so it will fit for sure. The dress was close to 2,000$ and I explained to her that my wedding is that weekend and I cannot ruin it but I will make it fit. She kept arguing with me rudely in front of people and wouldn't stop.

I recently had an unpleasant experience with Ryanair going from Barcelona to Budapest. The flight was delayed by around 3 hours due to reasons I wasn't told. This has caused spending an extra overnight stay at Budapest with hotel and transport expenses from my own pocket and booking a new flight the next day. Because the flight was delayed by so much I have lost my connecting flight for which I had a 2 hour layover window. No desks were operating when I got to Budapest at around 23:00. Received no apology or guidance at the time of the need. Disappointing experience being a frequent Ryanair flyer. Caused me a lot of problems. I have filled the Ryanair form and also sent an additional query. Have not heard back for almost a month now.

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn't checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don't allow online check-in inside 2 hours.

In Paphos, Cyprus We had to wait outside, while standing queue for 30 minutes no sitting options, until they actually opened the gate which leads to plane. Priority tickets don’t work!! Spend money for nothing.

Zero service at desk, no one is willing to help you. Outrageous fees for anything. Just for check in they will charge you 55$ Per tickets. The planes are not clean, and usually late by 1-2 hour. What is cheap turns out to be expensive at the end.

This is the worst airline ever!!! Their crew and customer service are rude and arrogant! We were going back to the United States from Sofia, Bulgaria with a transfer in London and Oslo, Norway. Our airline was Ryanair for both London and Oslo flights. Ryanair boarded us on the flight to London with no issues. When we got at the London airport, we were told that we can't continue our journey because my daughter's passport was going to expire in a month! Please pay attention: My daughter's passport was still valid, and we were coming home. Ryanair didn't let us board the flight to Oslo and we missed our flight to the States.

At Sofia Airport Terminal 2. I was flying back to Malta with my family yesterday 04.07.2022 and as I arrived at the counter to handle the luggage I found out that I had extra luggage. When I tried to sort it out with the lady behind the counter instead of trying to help me and show me the way to pay for the extra luggage she started shouting not letting me explain my situation. She was so rude and unprofessional that at one point she left the counter telling me to go to another counter if I need to fly back home. She was very rude and has no manners with clients. She left me stranded until one of her colleagues came to replace her. I flew many times with Ryanair to other countries but I have never had this type of experience with Ryanair staff.

When you consider all the extra fees this airline is not value for money at all. Extra fees everywhere. You can only check in online 24 hours before the flight if you want to avoid fees. Then you are assigned random seats not sitting together. If you check-in at the airport that costs extra 55 Euros fee for checking in at the airport. A service that takes the attendant 30 seconds. After that payment which is higher than the original price of the flight the seats are still not sitting together, but randomly assigned.

My review is based on my mother and I's flight from Seville to Malta on the 29th of May 2022. Upon queuing at the gate, one of the check-in staff started making her rounds handing out pieces of paper and asking questions to passengers. She made a beeline towards my mum and I and out of the blue said our bags had to go in the hold. For a second I couldn't believe it. These are the same bags and same size and weight we used going up from Malta. So much so that I am thorough with traveling light and my mother's bag in particular is a Ryan air approved sized wheelie bag. To prove a point the lady at the check in placed it in the sizer which fit perfectly only to tell us that it's above the line! I thought to myself this is a bloody joke. Where are the candid cameras...?

I am an International student and was transiting from Riga to Sweden and I am brand new to Europe and had tickets booked with Ryanair and didn't know I had to check in online prior to reaching the airport and the lady at the desk wouldn't help/assist me and didn't bother to care when I was consistently asking for her help. I tried several times but the website wouldn't let me anywhere. There was a language barrier where I think she couldn't understand me or unwilling to help on purpose but neither was she willing to speak to my friend on the phone who spoke/understood the same language and there was no way she would help me and there was no flight operated after for the day and had to pay extra 55 Euros for just not checking in online though I was at the airport.

Beware of the latest scam - 3rd party services booked on the Ryanair website. I was flying from London to Malaga and, when I purchased extra hold luggage the day before I flew, I decided to, at the same time, also buy a ticket for National Express from Victoria coach station to Stansted airport. I did so and paid one amount on my credit card, but I received no confirmation of the National Express booking, so I called NE and they had no record of my booking or payment. I did so again the next morning - still no record, so I had to buy the ticket again at a higher price. I tried to call Ryanair, but could not get through to them, nor had any success with their "live" chat.

I spent 1 hour trying to get my Panamanian passport validated by a very unpleasant customer service agent that did not know where Panama is located. At the end I lost my flight and not even the supervisor was helpful or polite enough to resolve the problem (not to mention, that I am a British Naturalised Citizen and I showed them all necessary proof). They are horrible, impolite and careless! The fact that they are an affordable airline DOES NOT mean that they are allow to treat people rudely. This should be address by a higher authority.

They put the phone down on you! That representative wouldn't help when I phoned and just put the phone down on me!!! This girl needs serious re-training and to learn manners! Ryanair, you should be ashamed.

This was our first time flying with this airline. We booked our flight with Ryanair because they had great flight prices. UNTIL we get to the airport and I try to explain how the system wouldn't let me check in and I tried several times. There was a family next to me that had the same Issue as we did. They said since I didn't check in I have to pay 55 dollars per person. And also 20 dollars per carry on. They do this tactic/scam to sneak a way to rip their customers off. Even the flight check in people were so rude. We will never fly with Ryan air again!

After Covid-19 I requested a refund of my money, then after a month they sent me an email saying that I got a voucher and if I want a refund I need to ask for it. I didn't ask again since I had already asked for a refund and the request was accepted. Now on August I find out that I was never in a queue for a refund, and their excuse is that they asked me that if I want a refund I had to ask for it! This is fraud! Now I have to wait for a refund like I just asked for it, waiting for a queue again!

Basically same as most latest stories of being fobbed off with still in queue and having to wait 3 hours to even get to chat online to them. To add I asked about refund, they said thanks for my patience but nothing else can be done, then said any further questions and straight after cut me off and closed it before I could ask another question. I will never use Ryanair again.

If I could give them zero stars I would, and I wish the owner lived in this country – the greedy **. We are still waiting from our refund since April, there are a bunch of lads who booked so it is not a small amount of money. Been on that chat since 9am. It is now 3pm and still no answer. They state that we are in a queue. Law states refund should be 7 days, they said 20 days, it is now end of July, blaming covid 19 ( yeah whatever ).

The staff provide wrong information. He said I cannot change my flight to cheaper one which I already did! He just not aware of how the system works!! It is not fair for the one that want to change the flight for the second time, to calculate the fare difference based on the price of the last change which was in my case much cheaper than what I already paid for my first flight, it is stealing!!

DON’T LET THE AIRLINES BULLY YOU! I want to bring to your attention a matter that I feel people who fly should beware of, many people appear to complain about the manner in which an airline treats you when there is a delay or cancellation of a flight. Most of the comments seen state that the airline does not act in a manner to which you would expect and have paid for and for the comfort of their passengers.

We are due to travel with Ryanair in August to Spain with our Disabled Daughter, after listening to their CEO talk on TV about all passengers having to wear a mask in the Airport and on their flights, I spoke to their rep online and explained that my Daughter was unable to wear a mask due to her disability to which I was told not to panic. It would be fine. They would support us at the airport, when I stated that I felt they were putting her at risk they weren't interested, I asked if we could take the flights at a later date and was told no, we won't be travelling with Ryanair again!!!!

My flight from the US to Portugal was canceled (COVID 19) and from Portugal we were flying Ryanair to Italy, and as I have explained my situation to them, they refuse to give a refund or credit for a future flight. This is not our fault, but they are not being cooperative at all.. Super disappointed.

Last year, I booked flights for Amsterdam for this Friday. The concert I was attending is cancelled. I waited for the Ryanair flights to be cancelled. I contacted them last week and they said the flight isn't cancelled, I could still travel to Amsterdam if I wanted to. Alternatively, I was told, I could change my flights free of charge for any date up until 31st August. Which is obviously useless to me, nobody will be travelling anywhere in August. However, when I tried to re-book my flights, I ran into issues with additional fees.

I have encountered examples of good, bad and indifferent customer service over the years but nothing beats Ryanair for the truly dreadful. Admittedly, they can be a cheapish airline - but not always when one has added in all the extras - but if there are any problems with the flight you are stuffed. Like tens of thousands of others I was left stranded by Ryanair when they cancelled flights due to the coronavirus/coved-19 pandemic in March 2020. Of course, the virus is not their fault but the way they handle customers is.

On a recent trip to Tenerife my husband collapsed at the airport coming home. Ryanair staff were so helpful, arranging an ambulance, storing our luggage and arranging an alternative flight home when my husband was well again. He got assistance at the airport which was really good. Then he collapsed on the flight home, and again staff were really helpful and professional and arranged medical help at our destination. Ryanair did not charge us for the alternative flights and made everything as easy and stress free as possible. I would like to thank them sincerely.

For a business that relies on on-line booking it is amazing that its website isn't more Consumer friendly. Try getting an answer to some query or trying to change a booking! The whole scenario epitomizes the character and personality of its aggressive, no-please or thank-you Chief Executive. There's minimum goodwill towards Ryanair. Its success is purely down to cost and a take-it-or-leave it price!

I understand you pay for what you get but I didn’t realised I was paying for rude staff, poor customer service, to be abused and ripped off. Please read all reviews. If I had I would not have booked with Ryanair. They charged me on the way out for my carry on bag but none of the ** passengers got charged. A fellow gentleman behind me had told me he was not charged nor the women in front of me. Both were suppose to have been charged (racist staff at Luton).

To change the name, they charge £115 and I think that's WAY TOO MUCH!!! The tickets were cheap (£20) because I booked 30+ days in advance and it wasn't a busy time of the year, but the fee was almost 6 times higher. I tried to change the name 2 days after the booking because it was an emergency and I had to be home earlier than expected. I mean , I get that they should charge that but it shouldn't be the same price for day 30 and day 2 before the flight. Also, my sister-in-law had the same problem. She booked a flight for the next day but she couldn't make it because of a family emergency and she couldn't cancel it (no refund) or change the date, because she didn't knew how long she needed to stay, so she tried to sell it. But because the fee was too high, no one wanted to buy it. They'd rather buy a new ticket.

Ryanair is full of fake hidden fees. Stay away from this scam airline. They have 0 customer service. Ryanair is not worth the cheap price. You will be hit with Hidden fees and treated like cattle. Absolutely the worst airline I have ever flown with...rude rude rude SCAM.

WORST airline I’ve ever used. Even worse than Spirit and that’s saying something. Flight attendants were entitled and rude. Entire process was beyond inefficient. Had to show our boarding passes a total of 5 times including after climbing the stairs to get on the plane. Clearly by that time we are proven to be on the correct flight?! There wasn’t a seating area available for the gate until after our boarding passes were scanned within the airport, and no workers were available/would scan the boarding passes until the boarding time so most people had to inconveniently stand for over an hour.

Booked an holiday with Thomas Cook. Everything A OK, until they folded then said, "We have found you seats with Ryanair," I said, "I would like to cancel the full holiday." NO WAY AM I GOING WITH RYANAIR, "Because we found you a a seat you cancel you lose all your money," now check in comes.. Read read read the confusing small print, cost me another £160 to check bags on and not even sitting together, one company I pray go bust (and all the staff get compensation and another job right away) and the owner gets jailed for all the years ripping people off and getting away with it, everyone who's been ripped off by them Our day will come. :)

Worst airline ever. Long queues, too strict on luggage and they charge you extra for everything you carry. Apparently you not allowed to carry anything apart from hand bag for free. What can you fit in a hand bag. I had to pay £48 for 10 kilos. And we had to queue for few hours. You get nothing for free in the airplane. Not even a sandwich. And they sell their perfumes on the plane & food & drinks & the way they asking people to buy their perfumes is disturbing. No tv or even radio to listen to. The plane was shaking so badly I had panic attack. The seats are too close to each other and too tight space. I was kept next to a crying Baby & I couldn’t rest. If you travelling with family, they going to separate you and if you request seats together you need to pay more. So many hidden charges.

My girlfriend and I had a flight from Valencia to Kyiv on 11.01.2020 with Ryanair (FR6795). We went to visa checkpoint and they told me that, "You need a visa to travel to Ukraine because you have Turkish passport." I showed them the stamp of Ukraine in my passport and I told them I was there 5 days ago. I showed them the site of Ministry of Foreign Affairs of Ukraine. They kept telling me that, "You need a visa." They did not make any reasonable explanations and treated me with disrespect.

In spite of informing 20 days before scheduled itinerary to customer service that I will not be able to use the itinerary because of emergency medical condition, and later producing all authentic medical documents with doctor suggesting not to travel; Ryanair declined refund. That's ok. But my request for partial refund or govt taxes were also not obliged. In the end I requested to allow me to change the itinerary for admin fees. Was also not provided. This is put in their website that we can change the flight for a fees. Even that was not provided. Customer service on phone or just notes taking people - can't make any decisions and backend are pathetic in responding to emails.

We were on a cruise disembarking in Genoa when the cruise company changed the city to Venice which is 5 hours away. We would miss the flight even though we had booked it late afternoon. I rang customer services and were told yes we could change the flight for a fee of 35 Euro pp, tried to get the cost back from the cruise company but couldn't. Original cost of the one way flight for me and hubby was 125 Euro. This included priority booking 2 suitcases, 2 seats. Including our original cost the total flight now would cost us £257!!!! I thought naively that we would receive a charge of 70 Euro as the customer services had told me it would be. It seems not only have they charged the 70 euro change of flight fee but have increased our suitcases cost to £40(£80) per case, increase up FROM £20(£40) per person for our priority booking and increased our seat cost as well. How can they justify this total hike.

Very bad service and experience with staff and airlines. Disappointed with the airlines. Would never recommend or choose even if they provide tickets for free. Very bad user interface in mobile and we couldn't check in due to technical issues and decided to do it at the airport. At the airport the check in desk told us that we must have checked in online, and we were asked to pay 1200sek for check in at the airport (even more than the price of the ticket itself). Very bad airlines. Please don't book any tickets with Ryan or else you go in loss at the end. Inside flight no food provided after pulling so much money from you. I felt Ryan airlines as beggars asking for money for everything.

This company commands their staff to rip you off as much as they can at the check in counters. **. This company commands their staff to rip you off as much as they can at the check in counters, it’s really unreasonable. My ticket Baggage allowance was 20kg x 3 bags total 60kg. At the counter I wanted to check in 2 bags total weight of 50kg. The short hair woman at the Lisbon airport terminal 2 counter said I had to check in one more bag to check in or I must pay £110.00 in excess baggage. Something about maximum per bag is 20kg and not more. I saw the baggage allowance policy online that you are able to pool your luggages together to make the allowed weight. But I decided to let it go and bought an empty luggage from the nearby shop for £120.00 to check in at a total weight of 53kg.

Folks, Do not fly with Ryan Air. Despite me providing them with evidence that we experienced technical difficulties as result of their website they have refused to reimburse the £300 check in fee. £50 x 6 passengers - 2 Adults 4 children. The attached image shows that the date of birth for a fellow passenger does not go further back than 21 Nov 2007.

This airline is quite simply the worst airline ever. They are single handedly destroying all the goodwill in air travel by exploiting the customer at every opportunity! When you book your flights with Ryanair via a comparison website, bear in mind the following...

This is with reference to my flight (FR196) from Berlin to Budapest on 07.11.2019 for two people. I am a frequent flyer with Ryanair, but never came across a need to file a complain until yesterday. I had a flight to board at 7:30 am from Berlin SXF airport. As usual I tried to check in a day before my departure, but unfortunately due to some technical problems I was not able to do so. As advised by the web page, I also tried to use the app to make my check in, but again failed. I was noticed that the technical breakdown or repair will be till 2 am and I should try after that. I tried a lot to check in after 3:30 or 4:00 am, but was not able to do so. It again and again made me come back to the same page after I put in my details of passport and other required information.

While waiting to board: witness a check-in individual loudly/rudely say "You could not bring the luggage on the flight and you do not have time to go back. You will miss your flight". Issues with check in online. Spoke to check in counter and my party was informed we would have to pay a fee but we would get our money back if we submitted the information online. Online was not helpful. We paying the fee due to the company's check in-error. We were informed by someone to use different airlines in the future as they are more helpful and respectful. Very true statement. Priority just means you can take a bag on the plane and board early (no organization with early boarding). Overall, we arrived safe at our destination (due to the landing it was questionable).

Honestly I wouldn't even give this airline 1 star. After their online system failed for an online check in they charged us 55 euro extra per person to check in at the desk. I mean the very basics of service you can expect i.e. you checking into a flight is extra. I hope that no one ever has the misfortune of flying with this airline. I certainly will avoid this airline for the rest of my life. If you think the flight cost is good value it's not, everything from your luggage to 3 euro on board coffee, to not booking online to not printing your boarding pass will incur additional costs. In fact their very busy model may revolve around getting tickets to a certain amount through the extra charges. There is a day in the not to distant future that someone somewhere will be charged to sit on a seat, or use a toilet or breathe the air on a Ryanair flight.

We had reservations on Ryanair flight FR1393 flying from Oslo to London on September 6 this year. I tried to check in on their website well before the two hour time limit but it showed that we did not have reservations for this flight. We went to the airport anyway and were forced to pay the 55 Euro fee each for checking in there. Several people we talked to while waiting in line had had the same experience that morning with the Ryanair website. I have contacted Ryanair customer service (query number **) and have been told that they will not refund the 55 Euro fees. I will never fly Ryanair again and will broadcast this experience to as many potential customers as I can. Nigel

Held hostage by Ryanair. I flew with Ryanair from Lanzarote to Edinburgh. We boarded on time and were meant to leave at 11:20 but were still on the stance at 16:20 at which point we left the stance for another part of the airport, throughout this time they said that reason for the delay was due to them not having a flight plan and when I asked the stewardess to explain she just shrugged and walked away. Why would they not have a flight plan the same flight went out everyday. At this point they had not given us any water or food which went against their own procedures, they should have let us off the plane to get a flight with another airline or wait for the next available Ryanair flight.

I have a few experiences flying with Ryanair and all of them were unpleasant in different way.

We have recently returned from Rome and we found the Ryanair app & booking process complicated and not user friendly. It seemed deliberately complex with the aim of tricking/confusing unsuspecting customers into paying out more than they should. For example you cannot book your return luggage until 48 hrs before you return...meaning that you are abroad and have the hassle of trying to do it then. Equally the priority booking fiasco is designed to trick you in to paying more for your luggage. When we eventually go through to their customer care team...who were as helpful as bucket of frogs... I am very annoyed with the this company and will not be using it again...

Myself and friends travelled from Belfast to Dublin airport for flight to Bulgaria with Ryanair. The bus was 35 mins late as it had broken down and a replacement had to be sent. My friends had full priority booking so went on ahead and I had to check a bag in. I too had paid for priority booking but when I went to get my boarding pass only return flight was priority. I had to pay another £20 and the bag had to go into the hold. I explained I was late re, late bus and my plane was leaving in 40 mins. The lady at the desk was most unhelpful and told me to check in across the way by scan.

We are a group of 6 seniors flying from Sevilla to Marrakech on Ryanair. We were charged 55 euros each because we could not check in online despite repeated efforts to do so. Our original email flight verification does not indicate you had to check in online and we had been travelling for several weeks without email access. We arrived at the airport 2 and 1/2 hours early and when we tried to check in the agent said we should check in online to avoid the 55 Euro fee. We went to a nearby chair and tried to check in with three phones to no avail.

We were traveling from USA. I've never used budget airline before. We booked Ryanair for a Hop from Dublin to Edinburgh. Was great price and I did not think much about all of their ridiculous limitations and surcharges. I did not have way to prebook and got to airport to get boarding pass. WTF £110 to print boarding passes for wife and I on inbound trip. Took less than 5 minutes to check us in. Unbelievable! Could not find anything in email confirmation for flight that indicated there would be a charge for this. I'm sure it's in the fine print somewhere but I could not find it. Whatever, we dealt with it and enjoyed Scotland.

Dealing with this company has by far been one of the worst experiences I have had when working with an airline. I had a change of flight and had purchased the travel insurance to make sure I was covered. When making the initial purchase, the travel insurance was offered to me after I put in all the information stating I was an American and not an EU resident. When submitting a claim to get some money back, they explicitly denied my claim because of not having an EU residence. Working with their customer service to work on the claim, they have not provided any of the information that I have asked for in order to look through the "insurance" that was provided. Absolutely a terrible company and I will never fly with them again and recommend to everyone to avoid this company.

We travelled outbound with Jet2 taking a small cabin sized trolley bag onto the aircraft. This easily fitted into the overhead lockers without a problem. We travelled back with Ryanair, not my choice but part of the holiday package I had booked. I was stopped at the gate and my cabin bag was reviewed by the dispatcher. She advised me that the wheels on my bag made it too big and I had to pay 25 Euros to take it onto the aircraft.

Like many others on this site, we arrived at the Dublin Airport 2.5 hours before our flight, with no boarding pass. We were shuffled from line to line, with no one to explain how to obtain our boarding pass until 1 hour 55 minutes before the flight. The representative then told us that we had missed the two hour window, we could no longer check in on line, and we would have to each pay 55 Euros for our boarding pass. She also said that when we had booked our tickets, we had agreed to the terms and conditions, and we should have known that the boarding pass would be 55 Euros. This is such a scam. We looked at our original confirmation from Ryan Air, and there is no mention of any requirement to preprint the boarding pass, nor of the charge for on site printing. This is a terrible company. Find some other company to do business with.

I booked a returning flight from Bristol to Faro. I have to change the flight there to leave a day later and wanted my golf bag changed from the 1st flight to the second flight. They will not allow this even though I have not flown and they have not provided the service. I am a very experienced flyer and stopped using Ryanair in the late 90's as they were the worst company I had ever flown with and turns out my first flight back with them in 20 years they are still the worst. These ratings are the worst I have ever seen. They now have a number to call, back in the day you could only write to complain. The customer service was awful and when I wanted to complain the operative pressed a button to instantly put me through to a feedback automated service which then cut me off. What a complete bunch of money grabbing scam artists!

They are terrible. Our confirmation said we had a e ticket and could print boarding pass with id at airport. WRONG? They charged us $136 to print boarding pass. More than cost of ticket. Priority boarding. What a joke. Just more wasted money. Worst airline ever. Be on guard.

Travelled on the 22nd August from Birmingham to Malaga. Got stopped at gate because my children's bags had wheels although they could fit under seat. Paid £75.00 on flight there. Now on return I used the same bags and was not questioned. Absolutely appalling and no consistency. i would never travel with Ryanair again.

Ryanair lost my Daughter's suitcase on July 13th, every effort has been made to follow the process HOWEVER the world tracker states it is still tracing the luggage???? (after over 5 weeks!) We were told by the Travel Agent Ryanair's own policy states they have 28 working days, then the bag is normally declared and confirmed lost. My daughter has tried contacting them numerous times only to be met with barriers and a lack of any helpful or productive communication or action. My Daughter also tried a web chat today BUT though it states 2-5 minute average waiting time after over an hour she gave up!, She then telephoned and after a long wait in the system she spoke with a rude member of staff - Thank you Alisha based in Poland whom can't give their surname due to data protection??? - She simply did not care and was no help whatsoever!

I cannot stress enough DO NOT FLY WITH RYANAIR. We paid for priority boarding. There was no sign of priority boarding, it was a complete free for all when it came to getting on the plane from the holding area at the gate. There was an issue to the rear of the plane, everyone waiting to get on board to the rear were left airside by the runway for around 30 minutes with no explanation while the front continued to board. We paid extra to book seats so we could all sit together as we have 3 young children. Got on the plane we found. 3 of our 5 our booked seats were ripped up. We weren’t told as we got on the plane there was an issue and there were no signs on the seats. When we asked what was happening the flight attendant was rude and said the reason they were like that was they were obviously out of use and he’d have to find somewhere else once everyone else was sat down.

One star is too high rating for this company. The CEO of Ryanair Michael O'Leary should be fired effective immediate if this is how the company is run at the expense of employees and customers. Rest assured this is the last time Ryanair was used and the complaint with all the evidence is forwarded to 'Joe Lycett's Got Your Back' TV programme.

The night before my flight, me and my friend were trying to check in online but somehow it didn’t work and the links wouldn’t direct us to the check in page. We tried checking in 8 or 10 hours before the flight. After we arrived at the airport, the RyanAir staff were extremely, extremely, horribly rude to me and my friend when we told them it didn’t work and they said we had to pay €55 although we actually arrived before the flight with 2 hours and a half to spare, and still they didn’t want to listen to us. Correct me if I’m wrong, but you check in for free up to two hours before the flight. We paid anyway because we just wanted to get on the flight and get it over with (although the damn flight was only worth €19).

Travelling back home from Lanzarote with a very tired toddler and trying to keep him occupied with a big pack of colouring books and stickers. A female flight attendant in her late 30’s CONTINUOUSLY walked past making comments to pick things up or walking slowly past staring at the colouring books and giving us the up and down look angrily with very tight lips. She did this 8 times.

Sussed out a staff procedure on recent flight from Leeds to Palma Mallorca. At the same time point in both flights there was an announcement re “the captain has put on the seatbelt sign so return to your seat etc.” Both times there was not a hint of any turbulence whatsoever and the staff, pilots etc seemed to have a little break and use the loud etc. They made the passengers sit there for 15-20 mins when there was no turbulence and was for their own convenience!!

Their online check-in kept giving my girlfriend and I errors every time we tried logging in to complete check-in. We figured we'd just do it at the airport because the site said we can check in with them up to 40 minutes before departure. Upon arriving to the airport, they wanted £55 each to complete check-in! The rude customer service representative in Stansted informed us that it states so in their "Terms and Conditions" but it isn't clearly stated on their site. Their site makes it sound as if it's a convenience while conveniently forgetting to mention the £55 charge. This is the last Ryanair flight I'll ever take. I'd rather pay more money to make sure they don't get my business.

I booked a Ryanair flight from Brussels to Toulouse first time. During booking the ticket, I got an automatic email about confirmation of flight, time, luggage limits etc. but have not got a full ticket in pdf format as other airlines do. After booking 1 month before travel date they never told me about 2 hours check in rules. However, they emailed my a day before travel date but my Internet was not working as I was there in Europe for my vacation. When I reached at airport before 1 Hour 55 min of my flight time they asked me to pay 55 Euro to issue boarding pass which was terrible for me. If this is boarding pass charge it should be less than that but it looks like they are cheating with their customers. Frankly, we can read the whole website of any airlines but we can read the whole ticket with terms and conditions which they did not sent me. Totally frustrating and I paid more than 200 euro. Never gonna fly with this airline.

DO NOT FLY THIS PIECE OF CRAP! We paid our tickets we went to airport and found out that we need to check-in online or pay €110 to get our boarding passes! No one told us that and we never heard of that consider we were on vacation and never had internet! Why they have agent in airport then??? Stupid thieves.

While on holiday in Benalmadena my wife's daughter's partner passed away 6th July. Despite every effort on my part I got no help whatsoever from Ryanair. I had to pay for tickets into Cardiff although we live in east Yorkshire with Vueling Airlines who where magnificent. Ryanair should hold their heads in shame. Please if you read this avoid Ryanair. Just think god forbid it could be you in this position.

Flying from Stansted to Barcelona with my daughter for a post exam treat. Normally an easyJet customer I booked thinking I would get roughly the same service. I was so wrong. I’d booked our small travel cases as hand luggage as I followed the criteria on the website. No need to pay for cases in the hold. They were small and we were only going for 3 days. Got to the gate to realize I should have paid 2 x priority tickets. The woman on the help desk near the gate was rude and unhelpful telling me “Well, you didn’t buy priority. You now have to pay, go pay.”

I was flying on March 21 from Hamburg to London Stansted and was at the airport before 4.45 am. I had a check-in luggage so I was not sure which line I should be in as it was my first time to fly with check-in luggage on a Flexi Plus. A week prior, I flew from Milan Bergamo to Hamburg on a Flexi Plus as well but I had no check in luggage.

Travelled to Stanstead from Porto on the 23rd March, one of my suitcases was missing on the luggage belt. I went over to baggage enquiries and found my suitcase laying on the floor, open. I asked a member of staff why my case was like that and was informed that it had been reported as found like that on the aircraft and so it wasn't put on the belt with the other luggage. I told the lady there was a padlock on the case which was gone and the zip, she said the padlock probably got caught on the way to the plane in Porto and ripped the zip off. I questioned this as it sounded strange to me, she repeated she was told that's how they found the bag on the plane. She gave me a contact info to report anything missing. She put tape around the case to keep everything inside.

Ryanair is the only flight company that steals 55 euros cash at the desk to give you your right boarding pass!! If anyone knows a flight company in any place in the world may do this steal to tell us!! Today was my only first time that I travel with them. Ryanair steal from you 55 euros cash and you can do nothing even you can not argue with them because you will miss your flight!! What if a passenger or old age does not have 55 cash at that time!!?? What he should do!? What is this crime??! This is happening in Europe!! Imagine! I never heard before that a a flight company takes 55 euros to give you your boarding pass even in the poorest country in the world!!

We hadn’t flown Ryanair for about a year when we flew to Stansted from Oslo on 8.06.2019. The company’s emails made us aware of change to hand luggage policy, only one bag allowed (unless you buy priority which we hadn’t done but had reserved seats). My wife and I travelled with our 2 children, which we have done many times over the years. We had one small case and my children had small bags and my wife a handbag. The case I believe met their maximum size requirements, in any case (no pun intended) having flown a lot I know that this case fits under the seat in front.

First and last time I will book anything with Ryanair. £54.31 for a phone call to amend a flight. Ryanair actually terminated the call twice resulting in me having to call back again and again and be sat in a holding queue. After 4 days of unhelpful robots, automated services and going around in circles I was finally given a real life person further my complaint. This resulted in being told, that in fact, this is all me error for calling them in the first place and will not be reimbursing any call costs! What an appalling company to deal with. 1 star = very dissatisfied with the company. It pains me to give them that. However could not log review without it.

I recently flew with Ryanair from Bucharest to London Stansted. About 3 hours before the flight, I paid to move my seat from row 30 to row 4. When I boarded the flight, the gate staff changed my seat back to the original in row 30. The staff onboard the flight confirmed there was NO ISSUE with the seat that I had paid for. Ryanair are now refusing to confirm to me why exactly I couldn't sit in the seat, and their only response when I continuously ask, is "per our terms and conditions we cannot give a refund." So they're just going to keep my money, and offer no explanation whatsoever!! Their support team are rude, biased and very unfair.

Staff on Ryanair had me in tears today, on a flight from London Gatwick to Dublin (which was delayed and hour and a half), because of how rudely they spoke to me. Being stuck on a plane for hours, unable to use the toilet, with no updates, is bad enough, but to them be so unnecessarily aggressive and dismissive is just completely unacceptable. I wouldn't expect that from a stranger on the street, let alone from a company who has taken my money and then provided a service far from what was promised.

I was flying from Athens to Stansted. The lady at the gate said she had to charge me twenty euros for my small hand luggage (within legal measurements) and my small purse. I explained this was not written anywhere on my boarding pass. Plus coming from Stansted I didn't have any problems like this. I insisted to speak to a manager and she said there was no one there. In addition she gave me no receipt! This is proper stealing. I was extremely disappointed with this behavior! Is this how Ryanair makes profit? If this is not looked into I will ensure I convey this bad experience to my friends and relatives. At the end of the day, I would rather be treated with respect and decency. On top of all this, the flight was massively delayed. So disappointed.

Changing the bag sizes was news to me as I flew with Ryanair last year alone on 5 different occasions, only once had a problem with flight being delayed 2hr 50 minutes! I went on my holiday last week and at the airport, came to surprise, that my backpack was not hand luggage! Over 20 people got trapped by this and that was just the one flight! I actually felt sorry for the staff as they had people getting very angry at them. Flight ended up being delayed as well as we all had to pay £20 before getting on the flight, of which they just took our bags and popped them underneath anyway! If it was a suitcase I would understand but like me and so many others, we had small bags or backpacks! Ryanair must be making a fortune from these people and they come across as cheaper but after this you may as well fly with any other airline because I guarantee, others are definitely cheaper!

1st time flying with Ryanair and my last traveling home from Alicante to Manchester 9/5/2019 flight was delayed by 2 hour. Sat in waiting lounge watching the flights boarding signs still saying delayed. My wife had some stomach trouble so went to the ladies restroom no sooner had she gone the flight started boarding. I went to the gate to inform them and was told by a horrid little man the gate shut in 2 minutes. Ran to the restroom to tell my wife we need to go. Ran back to the gate. As my wife walk up I told this horrid man that’s her we could both see her as she got to the gate. He informed us the gate is now shut. We waited 2 hours and he wouldn’t wait 2 minutes. The plane stayed at the gate a further hour. We had to rebook a later flight costing 400 euros that was delayed by 2 hour and stayed at the gate a further hour and a half. Ryanair highwaymen of the skies never again.

Awful experience with a Venice-Stansted return flight. Outbound flight with 2,5 hour delay. Return flight checked-in online, arriving 90 min before at the airport, there was a long queue at the security check then there was a problem with the automatic luggage check-in and no help from the staff. Another queue at the helping desk and then a run to the gate. Arriving at the gate the awful lady had just closed the gate 20 minutes before departure and told us the pilot ordered to discharge our luggage. One more night in London with consequences for all the family (4 people). Huge damage at work and lost day at school. We will never fly Ryanair again and we will have one additional mission in our life: create as many as possible troubles to Ryanair reputation and we will constitute Anti-Ryanair groups to collect all the disappointment against them and make them close their activity for economical crisis!!!!

Our passports and cash were stolen in Alicante the evening before our booked flight back to Newcastle early the next morning. Although we had our tickets and assurances from Border Force in Newcastle that it would sort out the passport problem there, Ryanair staff refused to allow us to board. After the plane left with our 2 empty but paid for seats, we managed to get temporary passports in Alicante and flew back 12 hours later via a very helpful Jet2. We will never again fly (or not fly!) with Ryanair

I choose my dates and my seats and when I wanted to pay a pop up widow appeared saying that a problem has occurred and I have to insert everything once again. When I did that (which took 2 seconds) all the prices changed, even the priority and seats prices! This is robbery!!! Very disappointed!

I rarely take the time to write reviews, but I feel it necessary to warn people about Ryanair. I tried to check in online before my flight, but neither their app or their website were working. I figured, “No worries. I’ll just check in at the airport. I don’t even have any bags to check”. But when I got to the ticket counter I was informed that because I did not check in online I would be charged a 55 Euro “check in fee”. I was at the ticket counter an hour and a half before my flight, but they told me you could only check in in person 2 hours before a flight to avoid the 55 Euro fee? I’ve never heard of ANY other airline doing something like this.

Although I had traveled with Ryanair before and had no major complaints, this time I missed my flight and this was because I was mainly delayed at check in. When I showed my ticket to the lady at Flexi+ she told me I had to wait at the long line next to her whereas I didn't have to wait at all as I had already bought priority and 2 hand luggages, so I could proceed to the gate right away... Nobody informed me about that!!! She also gave us a wide range of gate numbers e.g.30-43 (another cause for delay as I kept looking all around to find mine) and no warning at all about rushing to those gates as it was already late!!!

Basically a licensed rip-off. I flew with them one last time... Indeed in my recent experience I was send an email telling me to check-in online prior getting to the airport in order to avoid extra fees (55 euros). So first thing is, they send important emails once in a while among ALL their commercial emails and advertisements intended to sell you something else - so you basically have to open and read all of these in order to detect important information.

Why would anyone in their right mind book with this company who offer no compensation at all for any reason. Oh yes you can change your flight or your destination at an enormous exorbitant cost... as long as you do this before your original flight booking.... What a joke. Booked a flight last year to Lanzarote for this September 2019--- The villa that we booked has now been sold by the owner and is no longer available - lots of searching to find alternative but no luck so no holiday - Customer Service were hopeless and obviously reading pre-printed script!!! What a shambles - in my opinion they are unscrupulous unhelpful and thieves of the air - DONT USE THEM. THEY DONT DESERVE TO BE IN BUSINESS.

50 pound fee for checking us in. This surely can't be standard procedure for any airline. Disgusting behaviour. They must be shut down by the regulators as a matter of urgency. I implore you to please do something about this terrible airline.

April 2019. I was traveling all around Scotland 3 weeks before by Ryanair flight. I didn't have access to a printer so I couldn't print my boarding pass. I got to the airport 15 minutes late only to find that they were hitting me with a 50 pound penalty. As a senior citizen, I pleaded my case with the ticket agent and she said it was policy not to waive the fee. Now keep in mind the 50 pounds was more than double the price of my ticket. So I said I'm better off just re-booking my flight and not paying the 50 pound fee.

Received repetitive and robotic answers from customer service complaints department following a flight delay. Just a copy and paste of standard responses. No willingness to resolve a complaint from a disgruntled mistreated customer so I will simply no longer use this airline and share my views on this diabolically unreasonable company to anyone who will listen.

Ryanair charge me GBP110 at the airports because I did not check in online and did not arrive more than 2 hours before the departure. The airfare itself was GBP311.42 for a return flight from/to London and Sofia for my business trip. The trick there was that I went to the Online Boarding Check-In site when Ryanair sent me the e-mails to do online check-in and selected the seats. When I completed the check-in at home in London and at the hotel in Sofia, the screen changed to the online web home page. I believed that I had checked in but was told at the airport that I had not checked in and they (the person at Stanstead and Nikolay ** at Sofia Airport) got me pay additional GBP 55 each at each airport. It is a controversial practice to charge additionally 35% of the airfare because of their poor IT system.

I flew to am Rome (Ciampino) from Stanstead for a 4 day break. My luggage was initially lost. It was eventually was found and located back to Stanstead 8 hours after my arrival. I was told by the luggage information team that it would be delivered to me the following morning around 8-9 am. My case was delivered to me 12 hours late. I spent the whole day calling the luggage information desk but they ignore all calls it. Ryanair customer service were not interested. I wrote to Ryanair when I got back to London, only to received a automated response not addressing my issue. Ryanair purposely ignore all complaints in the hope customer will give up. Ryanair you are so unprofessional...

My wife and I were on a trip from London-Stansted airport to Cork on March 28, 2019. We got to the airport 90 minutes prior to departure, with plenty of time to check in. As this was our first flight on Ryanair, we were not aware of their online check-in policy. We never received any reminders or texts to prompt us to proceed with early check-in. We were told to make a line with Customer Service. Even though we had plenty of time before our flight, the line was slow and several people were allowed to cut in. As a result, it took too long to pay for the $144.85 check-in penalty. Staff then misdirected us to the wrong bag drop-off and we missed the 40 minute cut off for boarding by 2 minutes.

I, Prashant ** had booked flight from Barcelona to Venice on 25th March, **. I arrived at the drop in counter at 5:45am, at least 1.5 hrs before the boarding time to drop my 10kg baggage of desired size. We were also carrying two small handbags of desired size & weight for myself & my wife. But to my surprise, the lady at the baggage counter yelled at us & told that we had not checked in earlier so now you have to pay 190 euros for all 3 bags. She gave no reasons for why we need to pay such a huge amount for just one 10kg check in bag. I repeatedly pleaded her that we have limited money & requested to help but she again shouted and told that if you want to board flight, pay money. We were left with no choice but to cough up 190 euros for reasons not known to us as we were in a foreign country & were scared. We also felt that she was racially biased as she was talking nicely to people of fair color.

Sorry, that could be send as the daftest question, but so annoying, why when all the seats around you are empty, you put us in the middle of separate rows, is this to encourage everyone to book early, as any couples booking will have to sit either side of me. We now know why at the last resort we book Ryanair. As to live chat, not 100% sure. It's not a clever computer as did not know some very basic facts. Computer says no!

Absolutely awful airline. Travelled with them last August to Corfu, awful service, nothing like easyJet, swore I never would again but unfortunately made the mistake of booking with them recently via Loveholidays. Two weeks after booking I needed to change one of the parties due to one person not being able to come and even though we had yet to enter in passport details and I made the changes online, they charged £115!!! Not only that but you can now no longer take a small case into the hold, only a much smaller bag that fits under the seat, so we were also charged extra for the small case. Looking up other airlines, EasyJet still has the small case as a free hold bag and only charges £25 to change a name. After this, definitely no more Ryanair!!!

I and my friends had booked a flight from To Rome (Ciampino) FR8332 Prague - Rome (Ciampino) on 14th March 2019. We were not quite aware of Ryanair's stupid policy of checking online prior, so far not seen like that in any other airlines that we traveled by. We reached just 15 mins after the online check-in was closed. The crew was not very helpful and quite rude in telling us the airlines policy. We had to pay more than 55 Euros for check-in and when asked why the extra charge, they were not quite aware of it. The lady told us this the cost that my system gave me I don't anything about it. To be precise we paid 4950 CZK per person which is almost the cost we paid for booking the tickets. The airlines should advertise less and not misguide the customer. Instead, their focus should be on educating customers about their policies in bold letters if they are going to charge such stupid fees. Would definitely not recommend it to anyone.

We had to pay 250 pounds at the airport to receive out boarding pass as it would not let us log in online. We ran the airport and was told to come to the airport for assistant. When we arrived we explained and they just ignored us and turned their backs. Worst experience.

Not normally one for negative reviews but Ryanair deserve some attention for their absolutely disgusting customer service. Our flight was delayed 3 hours and we had no choice but to leave as our little one was already under the weather. They emailed apologizing and offering to refund or re-book if we were unable to travel. 3 days of rude, unhelpful customer service, being hung up on, and they refuse to honor either offer, advising they would only do so if we did it BEFORE the delayed flight finally departed!?? Even though the email was sent AFTER the flight departed??? They also refuse to reimburse for nonrefundable accommodation booked at destination. Just FYI...strongly advise to avoid at all costs.

Ryanair is the worst airline company! Do not fly with them!!! It was our first flight and it will be the last one with Ryanair (flight from Fuerteventura to Luton on 20th February 2019). At the border control from Fuerteventura we had to provide more identification documents in addition to the passports. Even though my husband and I have explained that we are from EU and we came on the island as tourists for at least 4 time over the last 2 years. Then they asked us questions as: what do we do in the UK and also to provide the address where we live in the UK, and as an explanation of all of this they ended up saying ironically that is just a double check. It was really embarrassing because we were the only tourists who were stopped at the queue and the other passengers from EU countries didn't got questioned at all. They don’t care about us!

Today 19.02.2019 had a check in for a Ryanair flight from Bucharest to Stanstead (Reference ** Flight FR 1008 ) Otopeni Bucharest around 4.10 pm we had booked Priority tickets, at the gate one of the Ryanair “staff ladies" picked my wife for checking one of the cabin bag and had a go at my wife, rather aggressive than civilized on the size of this cabin bag as it’s bigger than the standard.

I had purchased tickets and understood I needed to "check in" 2 hrs prior to flying out, but because I had kids, their system would not allow my kids to "check-in". I keep referring to "check-in" because I had already paid for a family package which assured me the seats ahead of time. What they refer to check-in is what I would call boarding pass. So anyway, I got to the airport and explained to the person taking my luggage that I don't have a boarding pass because their system would not allow me to do so for 2 adults and 2 kids. She directed me to a window that had opened exactly 2 hrs prior to boarding where an extremely rude person forced me to pay 55 euros each to print a boarding pass. 220 euros because their system would not let me do so...

Me and my partner had missed our flight on Friday due to being stuck on the M11 for 6 hours due to a lorry crash which closed the M11 and we were within trapped traffic. Explaining this to Ryanair multiple times and asking is there anything that can be done or for them to show any empathy at all was asking for too much. We were told there was nothing they can do and only offered us an alternative flight for the Sunday afternoon, not considering our return flight was Monday morning. We have been offered no compensation or any correspondence in regards to an incident which was not our fault. Would never fly with Ryanair again.

I had booked flights to return from Eindhoven to Stansted on the 27th of May 2018. So we go to the airport 1 hour before the flight departure. We went through the airport security and everything was going as planned. Halfway through the security procedure, one of the Ryanair customer service representatives asked us where we were going. We told her we were going back to Stansted, and she turns around in shock and she said and I quote "Did you not know? The flight has been cancelled". This was 40 minutes before the flight. She escorted us to this long line of people waiting at the Ryanair service desk. No one knew what was going on, or why the flight was cancelled. Surprise surprise, the customer service just walked off and left 200 people waiting in line to see how they would get back home.

Booked by mistake a flight to Eindhoven. When I tried to change the booking within the 24hr grace period to a cheaper flight which I checked online, the employee on the phone told me that the flight was more expensive and I would have to pay the difference. After the phone call, which by the way she just hung up on me, I checked the flight on their system and it was still cheaper. I still cannot make sense of this, the only sense is that they have configured their systems to purely abuse their clients and we are paying to be abused.

Booked a package with Ryanair Holidays in September 2018. Credit Card did get charged with the booking confirmation was received online as attached. Having chased them up for almost 7 days now because I needed my travel documents to apply for the visa of the place I was SUPPOSEDLY visiting and having gotten all sorts of incorrect answers and excuses from them... Finally one of the customer service agent has admitted that there is no booking in their system with this booking number ** and that he will process the refund.

Ryanair is the worst airline company! Do not fly with them!!! We had a 8 hour delay in our flight. According to the EU regulation we should have a compensation of 250€. It’s been 3 months that we exchanging emails with Ryanair requesting the compensation! Every time, they find a new excuse and we still haven’t received the transfer! Now they say that they send the transfer in November and even if we are stating and proving (proof from the bank) that we haven’t received the money, they now say that they cannot do anything! They don’t care about us!

Only wanted to cancel my bags and seats not my flight. Would not allow me as company policy don't cancel anything. Customer services the most unhelpful people ever. Book elsewhere. Date of travel: January 2019.

Booked a return flight to Prague but unfortunately broke my ankle and couldn’t go. Tried getting in touch with Ryanair by phone and live chat. Ended up speaking to Hungarians. Basically they're not interested and said all I can do is claim back the airport tax. Just been looking into it and tried filling form in only to be told I’d filled in wrong even though I hadn’t. I've now given up now because they charge 17 pound a person to process which is virtually the money you’d get back. This has got to be the worst company for customer relations and like many other people I’d love them to go bust.

On 15th of October 2018 I bought 2 tickets from Bucharest to London. I used the data stored under My Companions and when I wanted to check-in I noticed that the second passenger had my name, partially. I paid 115 euros and thought about myself that I must be going nuts until I discovered so many other people in same situation. This is unacceptable! I tried writing them for days but so far no chance to have a normal discussion. I even received tips on how to unsubscribe to their emails!

I have been using Ryanair for many years and thankfully I have never had any problems until now. I recently booked return flights for my wife, myself and two children. I chose the standard fares and then added the extras like priority boarding (and 2 hand luggage), one 20kg suitcase and seat reservations (I only had to purchase for one adult, the other 3 were included). I reviewed the total price and proceeded with purchase.

The “small bag” is plain ridiculous. Will never be flying with this airline again. Missed their tiny bag measurement by 2 cm and had to pay 20€ just to check in my bag. Ridiculous. The lady at the counter still had the audacity to ask if I had another bag to put transfer my things into. WHO WOULD HAVE THAT? Honestly no issues flying here with THE SAME EXACT BAG AND THE SAME EXACT TICKET TYPE. Inconsistency, poor service, squeezing customers dry, constant delays and cancellations... Name a worst airline, I’ll wait.

I have been flying with Ryanair frequently for over two years now and always when buying ticket we use autofill to fill in details so there is no mistake or typo. We never had problems up until now when 3 days prior to flying I went to website to check in for my flight and I spotted that my surname has been changed to surname of my partner as we used his card to pay for the flight, similar as in the past purchases. Site during the generation of the tickets must have changed my surname to his as I don’t believe it was typed as never is due to autofill when logged in to account.

Ryanair has always had a bad reputation for rinsing their customers of money, and now I can see why! DON'T BELIEVE THE CHEAP ADVERTISEMENT OF FLIGHTS. In case you didn't know, they have now changed their hand luggage policy so that you can only take a small backpack, laptop bag or handbag on board with you. So you are FORCED to pay to check a bag.

I agree with other reviews I have read here about RyanAir and their money-making schemes. As a touring musician I fly frequently with my partner, yet somehow when booking our most recent flights it appears that I typed my surname in place of his. It cost me 115€ to change it online. Upset by the expense, I posted about it on Facebook, only to have the same story repeated by good friends of ours. They use "auto-fill" when booking their flights so they don't see how they could possibly have had any typing errors with the names. At this point I began to lose faith in RyanAir.

Very bad experience flying with them, they are waiting for your faults, and if you don't pay abusive extra bills, you don't fly. Never again, at the end, cheaper with any other company. Always the same, let's see if I learn it and remember this for next time. 55 euros the paper in black and white that I show you, printed in seconds. Pay or you don't fly.

Ryanair has the worst customer service ever!!!! At London Stansted Airport a member of staff kept shouting at passengers. When I intervened and wanted to find out his name to make a complaint, he refused to show me his name badge and tell his name, although I reminded him it's illegal. I tried to speak to his team members who hid his name in the sake of protecting him. I asked to speak to a supervisor twice. The supervisor refused to speak to me and asked to make the complaint offline. I wrote a complaint to Ryanair, they tried to close the case only with apologies. I mentioned that I would like my complaint to be escalated to next line of support, but they closed my case. I am extremely disappointed. This attitude is de-humiliating. No more Ryanair as my dignity is much more important than saving few pounds/dollars.

Unfortunately Ryanair did not pass my payment to the shuttle provider Viajes Rusadir. This week it starts and will have to book another transfer and pay. I can advise everyone to book special services with Ryanair. Ryanair is pulling its own customers over the table. The "Support/Service" is the worst I have ever experienced. After about 30 e-mails I got the same answer that they can do nothing and I should contact the shuttle provider. What should they do? They did not receive the payment, that means no transfer.

Ryanair have found another way of scamming money off the people who pay their wages (aka the customer). I have been travelling with them for years, Amsterdam to Dublin, once a week. They changed the cabin baggage policy some months ago but I never need to bring a suitcase for the short stays. This time was different. Last Thursday I arrive 15 mins before the flight left, my bad.

I arrived at the airport 2 hours in advance of my domestic flight from Edinburgh to London. I proceeded through the queue to check my baggage at the automated kiosk. I weighed my bag and received an error message. The attendant told me that I needed to go to the RyanAir check-in desk to check my bag. I did so, and the Ryanair attendant at the desk said she could not take my payment. She said I needed to go to the other end of the terminal to the Swissport Desk. I was already starting to worry about making it to the gate on time, but I didn’t have any choice but to follow the attendant’s orders.

I booked a flight for 2 people from Bologna to Catania on Ryanair trough Wanderio's website. At the airport the Ryanair agents told me I owe $60 for a "check-in charge, because I did not check-in online as per Ryanair policy". They also said "If you had not booked through a broker (Wanderio), there would not have been a charge".

I booked a flight to Milan from Timisoara and back, for myself and the person I was traveling with. The first problem - in the Ryanair itinerary I saw my last name being switched from my own, which I manually typed in, to the last name of the person I was traveling with, after info submission. On my attempt to change my last name, the button to change the info was inactive. I tried again several times in the following days before the trip, and the same happened. I hoped it wouldn't be an issue since the passport number is matching. On my flight back, I was told that I can't board with the ticket, but I had to buy another one at the price of 235€ and that it's a standby ticket. Take in mind, the initial one cost me around 50€ with all the extra seat reservations, primary boarding, etc. So, I bought a new ticket on top of the one that I already paid for, just to get back home.

Surprise, surprise another negative Ryanair review, maybe this review can help someone else avoid the type of frustrating and cynical issues I encountered using this company, I'm sure many people have encountered more serious issues and suffered monetary losses and well as stress and lost time... I tried to book a flight via my laptop, I had recently changed my credit card so need to submit new payment details, for whatever reason my new credit card could not get authorised, I reentered my card details a number of times and had to rebook flights on each occasion as I knew I had the funds available, it was still declined.

DO NOT rely on advice given by helpful Ryanair Customer Service staff at airport! Our flight from Stansted was cancelled in July (exceptional weather cited!) when we arrived, along with 300-400 other passengers on other cancelled flights. There was chaos. Some 8-9 Customer Service Team staff were handing out ‘refund/complaint’ leaflets. Having explained to one member of staff that the next Ryanair flight to our destination was 5 days later, and the next available flight to our destination was the next day from Luton with Wizz Air.

We made a booking on the Ryanair website on Monday night 22 October to fly to Malta. First I selected the flights then proceeded to add our additional requirements as follows. 10 X Selected seats 5 outbound and 5 inbound £60. 10 X priority boarding 5 outbound and 5 inbound £60. 3 X hold luggage inbound and outbound at a cost of £150. Total cost was showing as £1022.56.

I booked a flight through Ryanair to fly from Berlin Schöneberg to Riga on 10 October 2018 for 56.80 Euro. When I tried to check in online 48 hours prior to traveling the website would not allow me to proceed with the check in due to a technical error. I could not select any of the two button options which allows you to proceed. I tried several times to check in online in the two days before my flight, but didn't manage. The last time I tried was on my way to the airport, 2 hours before my flight, but the site was still not working. When I arrived at the airport I was charged a 60. Euro penalty for not checking in online. I tried to explain that the website is currently down, but the man at the service desk insisted I just didn't know how to check in properly.

I booked a flight, within the no fee 24 hour window. I tried using the web application, calling customer service and using their chat line, all failed: customer service I quit on as I was endlessly on hold, chat line displayed a message that all were currently busy, website would not allow any changes, and when I finally got someone to talk to (actually many talked to) they provided me special instructions on how to log in that was not the normal way, they unlocked my record so I could change (no way to tell it was locked).

I think most people have summed up the absolute hell of RYANAIR, that I too have been through with this airline this summer. I am a frequent flyer and love travelling but these guys really know how to try and turn that love into a hate. Long story short - they cancelled my flight AT THE BOARDING GATE (after a long wait of course!)!! Then told me there will be a 5 day wait until the next flight (umm and who was going to pay for my stay in Italy for 5 days I wonder?). No one to speak to at the office. Huge lines. No one at the call centre - calls dropped. Stranded in Italy - nowhere to stay, no idea how I was getting to my destination, no one to help.

I would NOT recommend using Ryanair! When I was checking in, I was told to pay an additional €65/person to get a boarding pass on top of the €146 flight tickets already paid per passenger. I did not understand why I was being asked to pay an additional 45% on top of the original flight cost when every other airline does not charge this fee. I asked to speak with the Ryanair manager at the Santorini check in desk, Roussou **, and explained to her that I do not have mobile data when traveling and could not check-in online and that the Ryanair confirmation I received via free Airport WiFi was in Greek.

Ryanair pretends to be the cheapest...at least that is their aim. Extra costs is part of their game…due to cancellations thousands have to claim! Ryanair is flourishing by earning money…abusing their clients and staff. Meanwhile it is an unfair company. Their unfounded excuses should make us laugh? Thousands of people are send by Ryanair’s rotten behavior in real trouble. Ryanair deserves to explode and be ruined…in their own ‘success’ bubble! Ryanair is the cheapest company if it refers basic respect!

Do not fly with this airline, they are rude, condescending, staff incredibly unhelpful. The list is endless. I had a theft from my luggage because it had to go in THE HOLD, we were delayed by 40 minutes getting off the plane but the baggage arrived on the Carousel a lot earlier than us. The baggage handlers must have had a field day to the tune of 300 euros. Do Ryanair want to enter into a conversation with me... NO!!! How many letters can you send to the head office in Dublin recorded delivery at £6 a time, how many emails can you send, a total of 15 before Ryanair acknowledge them. Don't fly with them. They are absolutely bloody useless. Mr. O'Leary get a grip!!!

If you take Ryanair's new Non-priority ticket, at the check-in desk, they label your bag and you have to put it in a luggage lorry near the steps to the aircraft. If you look closely at this ticket, it has a small warning that any loss or damage to the bag will not be covered by the usual international agreements. Typical Ryanair. What I have done is quickly remove the label before reaching the aircraft and board the aircraft still with the hand luggage - there's plenty locker space now. Nobody noticed.

I registered online for my flight the night before my flight. We went to airport and they said they see our passport info on their registration site, but they do not see we registered. They could not have seen our passport numbers, if we did not register. I told them there is probably something wrong with their website. They still charged me $50 per person. There were 5 of us and I paid $350 to take my trip. I was told to try to get it reimbursed later. I tried it a week after our trip, but they denied. This is one way they make extra money. Do not fly with them as they are not fair and blamed me for their website problems. They are not honest either since they denied my request after they said try to get my money back.

BEWARE!! I would give them negative stars if possible. They are absolute criminals, if you do not check in 2 hours before the flight they charge you 55 pounds per check in! Because their absolutely terrible website did not work, we missed our check in by 11 minutes while waiting in the “customer service” line. Not only was their customer service agent inept, she said there was nothing they could do regardless of if their website was ** and “serviced” us by charging us a fee to check in which was more than the cost of our flight. DO NOT BOOK WITH THEM. They will find ways to charge you that end up costing you more than your flight, I assume this is how they make their money cause they are budget AF. I will never fly with them again, bunch of crooks.

This airline company is fraudulent and the way it conducts its services are unethical, illegal and a scam. I am surprised they are in operation and have not been taken to court more times or had their company license removed. I flew with Ryanair (for the first time) in September 2018. I had heard that they have strict rules about hand luggage. And that they had recently begun charging people to take onboard a passenger bag. For me, this wasn't the problem. I actually didn't have hand luggage as I only flew with a large handbag. I booked my journey from Malaga to Barcelona to stay one night. I had to pick up a suitcase that was in storage for me at a friend's house.

We went on holiday to Faro. I booked with Ryanair because the flight timings were good, though not cheap. I booked Priority for flights there and back, and although I booked as early as possible was allocated a seat apart from my husband, so paid £13 to sit together. So this was £41 extra for nothing. On the flight back, we were allocated middle seats in rows 9 and 23, even though I had booked 1st thing and paid all that extra, making it £400 in all. We managed to sit together as over half the flight were single passengers and didn’t mind swapping. SHAME ON YOU RYANAIR and we will never fly with you again. You are nasty, mean and should lose your license for all the misery you have caused.

Instead of checking in online and not be able to print my own boarding pass I just thought to check in at the airport. I was there 1 hour and 55 minutes before flight departure. Instead of just helping me they charged me 55 pounds (75 euros) to print my boarding pass. This money is not going towards some charity or emission compensation but straight in the pocket of the company. And I know that strictly seen I wasn't on time and rules are there for a reason, but this fee is really out of proportion! Watch them!

I made reservation MU3CVC (Frankfurt to Corfu) on 9/8/2018 using the “Flexi Plus” option given I was connecting from overseas with a long haul flight with plenty of luggage. At the time of the purchase, the relevant information page was indicating that the 20 kg baggage was indeed included. When I tried to check in at Frankfurt airport on 11/09/210 I was extremely surprised that I was asked to pay 50 Euros for the 20 kg allowance - Your employees were referring to an ambiguous policy change - which I cannot locate on your website. What I was able to find is that you removed the 20 kg allowance from the “Flexi Plus.” However you still provide it for the “Plus”. However, at the time of my booking “Flexi Plus” was also eligible for 20 kg so the airline did not honor its ticket's terms and conditions.

I have flights booked to Tenerife for 17th Sept '18. Unfortunately my circumstances have changed and I wish to change my flight. I have logged on to Ryanair website, followed instructions for changing flights but after finding suitable flights the web page would not let me move on to complete. I have tried several times with the same result. When I tried the chat line for help it just asked me to do what I had already done. Tried to call but was held in a queue then cut off, twice. Never fly with them again.

Cancelled our flights to Sweden without telling us. Only found out when we tried to print our boarding passed. Pilot strike is the reason given. To make matters worse Ryanair made a press announcement that all their customers had been informed. This is a lie, strong language but if they take me to court I will prove they lied. To make matters worse they have just sent me an email telling me it is time I printed our boarding passes. I know three other people in this area who have had Ryanair flights cancelled in the last month. I'll never fly with them again.

I love love love the thought of flying around Europe for 20 - 25 Euro per flight but at what cost? I had to pay for my one overweight bag twice! If you pay online for 2 bags because you have one overweight bag, they will make you pay AGAIN at the ticket counter 11 Euro for each kilo you are over, even though I have proof that on their website it says the excess fee is 10 Euro per kilo. I was made to pay an additional 55 Euros (for 5 kilos over) at the counter and was told to contact Ryanair to get my refund. Now I know they are in Dublin, I think, but they act like they don't know English. Common sense says if a customer pays twice for the same excess baggage they are due a refund.

Ryanair is there any chance to get through all those thunderstorms over the Europe and start responding on our EU261 regulation related claims? You can do at least that since you have ruined many peoples vacation just because you are unable to handle your own staff and they have to strike. Our flight from London Stansted to Pardubice on 28th of July was cancelled 2 hours before its planned departure, no one was taking calls and your web chat support parody was disconnecting. You have not sent a single email or SMS message to us. We have tried to contact one of your resellers and even them confirmed that it is impossible to contact you because when the call reaches end of your support hours it simply hangs (no comment). Thank you?

Arrived at Stansted on time. Had to get a connecting flight, Ryanair lost the entire plane's luggage causing us to miss our flight, we only had hand luggage, which they made us put in the hold as we hadn't paid to take it on board, (which we didn't know about), trying to get our luggage so we could've made our flight was a waste of time. Not one person would help, not even the manager. 1.5 hours after landing we finally got our luggage missing the flight, So for the privilege of their incompetence we had to spend 6 hours in a queue to be told we had to pay £200 for standby in the morning, spend the night in the airport. Now after being told we can claim the money back, twice they have blamed us, and keep stating it's our responsibility to be at the airport on time. Nobody seems to have actually read our complaint. NEVER AGAIN FLYING RYANAIR.

I never imagined a company would treat customers so poorly until I met Ryanair. Multiple times I needed to get in touch via chat because the online reservation kept changing the DOB for my travelers. The latest time which I'm still waiting in chat window promised a 92 minute wait. The clock has been sitting on 1 minute now for over an hour. I've already been warned about the boarding pass stamp required, and fully expect them to come up with new creative ways to make me pay more for the flight. Disgraceful.

It is the second time I am trying to change some details to my bookings which requires online or call service support. I have tried twice to be in a 92 minutes 'queue' and twice is was 'lost because of the connection error' although no issues accrued with anything else. When I have tried to call the helpdesk - it is just cutting off by saying, that they are too busy. As a customer, I feel very disappointed, that I can't get support when I need it and I don't have where to call or express this awful experience.

Partner and I booked return flights from Glasgow to Lisbon. In trying to check in online discovered that unless you paid for selected seats you couldn’t check in until 48 hours before flight and that made checking in for return flight difficult as not sure of web access. I knew Ryanair were extortionate charges if you didn’t book in online. Ended up lying for booked seats just to be able to check in. A con. Arrived at airport boarded plane to be told a member of cabin crew had phoned in sick and flight delayed until replacement arrived.

You will get lured in by low fares, and then end up paying more than the flight itself in outrageous "surprise" fees. How this airline is allowed to operate is a legislative Bermuda Triangle. No wonder they are the "most profitable" airline in Europe! Like many of the others who left prior reviews, my friend and I were also trapped by the 55 euro fee for not checking in online at least 2 hrs prior to the flight (never mind that we never received notification... and what if a passenger doesn't have access to online data while traveling?).

On 26 June we arrived at Dublin Airport from Bristol. The plane was one and a half hours late. Myself and two other elderly passengers were tricked off the plane by an Airport worker wearing a Team Controller suit. We were told that Airport assistance would be with us within half an hour and we were ushered into a passenger terminal and told to wait. We were also advised that we were unable to make our own way through the airport, help might not arrive for at least two hours. When we left the aircraft we noticed that there was a queue of passengers waiting to board the plane. We then realized that we had been tricked off the aircraft with a false promise of assistance.

I felt extremely bad travelling with Ryanair. If you check in the airport, you need to pay 55 euros per person — and you will need to spend extra time on this process. You need to check in online, but the information about that is small script and intentionally kept as not obvious, so that as many people as possible would be caught on this trick. When you buy several tickets, you can only add extra baggage for all together, not per passenger so that you would spend extra money. It is departing from worst places in the airport, gates are changing several times (!) last minute and there are frequent delays — so that they can save extra money. Stay away from Ryanair and pay a bit more for a much better service! I personally add it to my blacklist.

On the plane boarding in the Palermo airport, inside the plane and after have passed the check-in and the gate control before to get into the plane the cabin supervisor named "Claudio" in a very rude mode ask me for my ticket... I had my boarding pass in my iPhone that I have saved in my suitcase. I told him that I already have passed by two controls. Why the reason to demand the ticket when I show him from my cel. the boarding pass in which the seats were indicated. He insisted in a very rude mode that he wanted to see the ticket. I showed him the screen of my cel in which I had the boarding pass but he insisted that what I show him was not the ticket.

I had the worst flying experience ever, first time flying with Ryanair. I have a strong feeling your company is a fraud and scam company that tries to steal money from its customers in order to compensate for cheap flights. I purchased a ticket Online with Ryanair, I got purchase confirmed email as appears in attachment and was sure that the flight is booked and no issues to be expected. When I got to the airport and waited in line for 40 minutes, I was told that I cannot get on the plane as I haven't performed online check-in. I thought it was a joke as I've been flying for years with different companies and never heard of such thing. I was requested to pay penalty of 55Euro!!! Which is 3 times the price of the ticket!

I have flown Ryan Air several times... This time was horrible. I booked online... It sent me my original purchase/itinerary. It did not send anything ever by SMS. I could not check in online and went to the airport 2.5 hrs early... Was at main counter for Ryan Air/Shannon Airport. At 8am I was in line to try and figure out how to check in online (hoping they had a separate set up at airport on a screen or similar, not through counter agent for example). At 8:30am I finally got to the lady at the counter who was very rude (basically gave me the so sad too bad story). It wasted my time to even enable me to check in online because it was now past 8:20 am (2 hrs before the flight was scheduled to take off) and she told me my only option now was to pay 55 Euro each at counter in order to now get on the flight.

I had only one handbag, but because they said the plane is full they will take my bag away and give it back at arrival. At arrival, the bag was half opened and I had 220 pounds missing from it. The person at baggage claim said she can't help me, she wouldn't even write down my complaint, because she said it's my fault I didn't look after the bag - EVEN THOUGH they took it away for the flight - NOT TO MENTION THAT ABOVE MY SEAT IN THE PLANE THE BAGGAGE COMPARTMENT WAS EMPTY. Please use a different company.

Coming back from Budapest on the 23rd on a late fly it was again about 11/2 hours delays. Once in the plane, the team rushing the passengers to hurry up to get the seats. When the plane took off the team were more interested in doing their business: Selling stuffs, duty free items... rather than offering a free drink. We were a family of 3. We missed the last train because of the delay. So now beside the paid train tickets we had to pay for coach tickets and then a taxi to get home.

As a very frequent traveller, I used to be the first to dread screaming babies. Now with my own child, I have learnt why some babies go into meltdown on a plane...and travelling with Ryanair last week taught me that this airline does absolutely nothing to help mitigate the risks of that happening. Specifically: On the outgoing flight (from MRS) and return flight (from PMI), Ryanair started boarding passengers and then made us wait, standing up, for approximately 45 minutes before boarding the plane. We were crammed like sardines in some prefab hall. Despite paying the Priority Boarding, we were about 50th to get on board - and that was only after having to fold away the pushchair on the boiling tarmac and clambering up a very rickety set of stairs to get into the plane. On the way back, we were forced to wait on the bus (again crammed in the heat) for about 30 minutes while staff reportedly cleaned the plane.

I am flying to Alicante shortly. I have not pre-booked a seat, as being a single traveler, it does not really matter. You can only check-in online 48 hours prior to flying. What Ryanair do not tell you is that if you have not paid for a seat, you can only print off the boarding pass for the outbound flight. For the inbound flight, you can only access the boarding pass while you are abroad. Ryanair have confirmed this. I told Ryanair that every airline I have flown with, I have been able to print both boarding passes before travelling. Ryanair said sorry, but if I have a smartphone or tablet, I can download their app and access the boarding pass. Not everyone has a smartphone or tablet. I think that this is a sneaky and underhanded way to make passengers pay for seats. I told Ryanair that I thought that this was totally unfair, but they did not seem to care. This is the first time that I have booked with Ryanair, and it will be the last.

Do not fly RYANAIR. Their reservation system crashed repeatedly during my attempts to buy tickets. As a result daughter's ticket said she was an adult. This kept us from checking in online. Arriving early at the airport the French customer service team sent us ALL around the airport and ran out the clock for checking in early. THEN THEY YELLED AT ME FOR BEING LATE TO CHECK IN! I had been there for over three hours.

OH MY GOSH... This company are all con artists. If I hadn't witnessed it and paid for it I would have never believed this company can continue to get away with such thievery. Had a group of 10. We all had carry ons and personal item. We were Priority & 2 cabin bags. We arrived at the airport early so we were first in line. (OH BIG MISTAKE.) Never be the first in line unless you are willing to have a measuring tape of your luggage. There were two boarding lines, so some of us go through with our luggage with no problem. But some of us didn't. I understanding the baggage limitations and specifics, but we all purchased the same carry on at Costco. Other passengers were passing through with luggage that clearly were in violation of their company standards.

We have had a family holiday planned for years. One leg involved flying from Marseilles to London. We learned the night before that our flight had been cancelled. We are out of our accommodation and must book flights with British Airways at more than double the price on very short notice. After reading nothing but terrible reviews, I have learned a lesson about discount carriers generally, and Ryanair specifically. I will diligently act to spread warnings back in Canada to avoid this outfit.

We flew back yesterday, make sure you have booked your luggage for your return flight we have been charged an extra 200 euros!!! This is scandalous. It is the most uncomfortable aircraft we have ever experienced, very cramped with a very poor service. Our outbound flight was assisted by foreign speaking crew so communication was very poor. We will never fly with Ryanair again and under no circumstances can recommend Ryanair to anyone!

This was the year. This was the year we decided to take the kids and take a year off work to travel the world. We were tight with the budget given the magnitude of this trip and so when we saw the price from Ryanair we jumped on it. We were well aware of the potential extra costs with low frill airlines and were expecting some minor costs but not 3x the cost of the flight. The day before the flight we got online and started our usual check in process. However after several attempts, we were unable to log on due to the site constantly freezing. We decided that we would simply check in at the airport. This was our first mistake. We should have attempted to contact them directly.

I returned from Faro to Edinburgh early today. The flight arrived ahead of time and was a good flight with a good flight crew, the problem started at baggage collection. After standing around waiting for the conveyor to start there was an announcement from the airport staff intimating that "the delay in baggage reclaim was due to Ryanair's new policy," incoming baggage will not be handled until the outgoing baggage has been put on the plane, after this is achieved the incoming baggage would now be put on the conveyor, this is to achieve the 25 minutes turn around time, so after arriving 10.25 it was almost an HOUR later before I could collect my luggage. It this just another Ryanair ploy to make you buy a dearer ticket and take your hand luggage with you.

We booked a holiday and flights were with Ryanair. My son is 1 years old and daughter 5 years old, seats were allocated for them, which then left myself. On online check in I was very difficult to be seated together so I called Ryanair customer services in which I then paid for upgraded seats with more legroom bearing in mind we had a 1 year old!! On boarding the plane from both destinations we were NOT ALLOWED to be seated on our paid/allocated seats due to safety reasons, An air cabin crew staff then wrote me a note to say what had happened and he will also make a report of the issue as it's happened both ways. Back to the UK I made a complaint to RA who then sent me an email saying that 'we reserve the right to move passengers and you will not be getting a refund'. Urm total joke. They sell the product then screw you on air... I will not let this matter go lightly. Will take this as far as I can.