
Ryanair Reviews
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About Ryanair
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Ryanair offers budget passenger air travel across Europe. Operating from multiple bases, the airline serves over 200 destinations with a no-frills approach. Founded in 1984, Ryanair provides an affordable option for short-haul European travel.
- Affordable flight options available
- Helpful and professional staff
- Generous cabin luggage policy
- Unexpected hidden fees charged
- Confusing check-in process
Ryanair Reviews
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Reviewed Oct. 10, 2024
My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!
We then moved seats and sat down quietly. After we sat down one of the crew shouted loudly, "We still have time to kick them off the plane" as she walked off to show off her ego. This is how Ryan Air Treated my 10-year-old Autistic Boy for no good reason at all. Bullying my son and threatening to de-board a 10-year-old disabled child.
I made a complaint and they replied by saying they acknowledge their crew were "discourteous" and "could have handled it better." No apology at all and just fobbed us off. Ryan Air claim to be part of the sunflower lanyard network to recognize and assist passengers with hidden disabilities. The reality is they acted with impunity with my disabled child and treated him very badly. We have all the correspondence with Ryan Air to prove this. Anyone who has a hidden disability should read this review.
Reviewed Sept. 28, 2024
Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! Miss it by an hour? Add the $60! Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers. Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge.... Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box.
Reviewed Sept. 24, 2024
They charged for luggages by mistake. They said we will get refund in 3 days. Been 40 days. Still no refund and impossible to reach anyone for customer service. We tried phone and email. Customer service is the worst.
Reviewed Sept. 24, 2024
I wish I would have read these reviews before I booked. The staff is downright rude. They can’t stand their job and they will take it out on you. I ended up paying about 55$ for a carry-on. Once I got to the gate, even though my bag was 9ibs, and I have carried it on all airlines, the agent singled me out and like a mockingbird kept saying, "You have to pay for check in- you have to pay for check-in." Wouldn’t even let me get a word in. So they charge me another 80$. During the flight, the entire time they were selling something…even lottery tickets. Charging 5$ for coffee??!!! I will never ever support this company. They are thieves…would love to see them go out of business.
Reviewed Sept. 17, 2024
Warning!!!!! Do not fly Ryan Air!!! We were traveling from Porto to Milan but we were stuck in Nazare due to a natural disaster (wildfires). We called Ryan Air to ask for assistance to reroute our family. We asked if they could change our flights so we could fly out of Lisbon instead of Porto. Their customer service basically told us they could do nothing to help us even though they have open seats on the plane we are trying to rebook on. They were absolutely useless and told us they did not care about our situation. I have flown all over the world and with hundreds of airlines and I can say I have never had an airline say they did not care about my situation. I want everyone to know before you book with Ryan Air what to expect if there is ever an emergency. I will never book with them again or any airline affiliated with them. To book with Ryan Air is to put you and your family in jeopardy! DO NOT FLY WITH RYAN AIRLINES!!!
Reviewed Sept. 9, 2024
It’s a complete ripoff. I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM!!!
Reviewed Aug. 28, 2024
DO NOT BOOK WITH THIS COMPANY! "Priority line" was so slow. They made me pay an extra 55€ for checking in late. "Fast line up" does not exist at the border luggage check. I paid on top of that an extra 40€ for taking with me a rolled up paint (takes no room at all) as it was considered as "an extra check in luggage". This company can't be serious...
Reviewed Aug. 26, 2024
Ryanair, is cheap. They fly direct to lots of places and are the only direct route one I have to use regularly. That's the positives... The negatives.
2. Uncomfortable.
3. Charge for everything.
4. Try to sell to you the entire flight.
5. Have been proven to separate you from your friends and family deliberately if you don't pay for a seat.
6. If by a miracle they are on time, they play a song as if it's not the least you should expect.
7. If there is a problem there is no way to apply for compensation as the link doesn't work. Don't expect good communication or help.
8. Complaints seem to be automated and refused automatically.
9. They fly at the worst times.
10. Honestly I've had flight problems with other airlines but they have always sorted me out, compensated me and treated me with some respect and compassion. With Ryanair it's a battle.
My advice fly with another airline if you can. It's worth paying a little more to be treated humanly. Additionally with any add luggage more than a small backpack it's probably cheaper. Not to mention you might arrive at a reasonable hour or even on time/on the same day (I wish I was joking).

Reviewed July 23, 2024
First time on Ryanair, also my last. Outbound flight delayed 7-1/2 hours due to circumstances beyond their control. Return flight cancelled, also due to circumstances beyond their control. Here's the rub: Ryanair shows the outbound flight as "Operated" and thus I cannot reschedule online. Then I waited from #343 on their chat queue, only to have the chat ended. Now they cannot be contacted at all. This the absolute worst Airline Customer Support I've ever experienced.
Reviewed July 15, 2024
I tried to check out online. It required me to pay for a seat and a suitcase, even though I paid for them when I bought the ticket. I couldn't complete the process so I tried to contact them, but there’s no answer. I thought to make the check in the airport, but there they charged me 55 euros (!) to get the boarding pass. And again, there’s no option to contact them. Now, I’m waiting for the flight and they have delayed.
Reviewed July 12, 2024
Worst airline ever!!! Please don’t waste your money in this airline!!!! 3 hours delayed and counting, they didn’t allowed people getting off the plane during the wait and they made people pay for their drinks!!!
Reviewed June 30, 2024
Terrible experience. No communication. No explanation. Delays delays without communication. Land and get told they have suspended services at the airport and we are stuck on the plane. No drinks provided upon request. Hot stuffy cabin. Barely working aircon.
Reviewed June 29, 2024
I used to fly always with RyanAir and never had any problems, but this time June 29 Rome-Vienna FR 7178 was really disaster. The lady with long black hair on the boarding desk is a Racist,inhuman & unfriendly.
Reviewed June 29, 2024
I paid for bus tickets via Ryanair website. They did sell me ones which do not synchronize with my fly. Tickets are not refundable even if they do mistake by selling ticket for the wrong time. I feel ripped off for money and taken advantage of.
Reviewed June 16, 2024
On March 30, 2024, we had a scheduled flight from Stansted (STN) in UK to Olsztyn-Mazury (SZY) in Poland, flight FR 228, scheduled to depart at 17:45. We arrived at the airport around 15:00. We entered the security checkpoint shortly after 16:00. Although there were NOT many people in line but the line was moving extremely slow. The security staff was disorganized, slow, taking their time to inspecting each and every item, reading each label, talking, laughing with each other during the process. None of the staff cared about getting passengers in a timely manner to ensure that people were able to make their flights. The personnel was extremely unprofessional, lacked courtesy for passengers.
Around 17:00, my daughter’s bag was the fifth one in line to be inspected, she begged people to let her go next. Passengers were under extreme pressure, stressed - one person vomited in the bin with staff watching in disgust, wasting more time, rather than assisting her. I cannot express the terror we experienced during this time. No matter how politely we begged to speed up the bag inspection process, the staff just looked at us and deliberately slowed down.
After security, we ran through the maze of stores to the gate. It was 17:35, the gate was already closed. I could see the aircraft from the window for the next 20 minutes. After calming down, we tried to figure out the next step. We learned that our luggage was pulled off the aircraft and we needed to retrieve it from the arrival terminal. Ryanair knew that two passengers already checked in, the luggage was loaded but the gate was closed prior to the scheduled departure. We were told to go to Ryanair customer service, after explaining what happened the women just looked at us, didn’t care. I graciously asked her to check for availability for the next flight. She looked at me like I was bothering her.
After a few minutes, she stated that the next flight with two seats was scheduled to fly out three days later. I asked for a refund instead but she said there will be no refund and that if we decided to book the next flight, we would have to pay again as a new reservations. I asked if she was able to check other airports around London with flights to Poland the next morning and she refused to help, stating that Ryanair does not do that. Of note, there was other passengers talking to Ryanair customer service about the exact same situation.
Someone suggested for us to try flights out of other airports. After learning that there was a flight from Luton airport via Wizzair the next morning, we decided to take multiple trains to Luton airport not knowing if there were seats available. We couldn’t book this flight via our mobile phone because there was a problem with the network as our phones operates out of USA. That was our first time in London, we were not familiar with the train system, had difficulty with our phones but we took a chance and headed for Luton airport.
Three hours later we arrived, met with a Wizzair staff member, who was able to get us on the next flight to Poland the following morning. The transportation cost from Stansted to Luton was 67 x 2 = 154 GBP. Our tickets from Luton to Poland via Wizzair were 730.98 GBP, together 884.98 GBP = $1,101.06 USD – an unplanned and unexpected cost that we had to pay as a result of the unfortunate circumstances with Stansted Airport and Ryanair. We spent the night in the airport. We asked Ryanair for reimbursement, they ignored us.
Reviewed June 15, 2024
Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome. We had been given conflicting directions by a couple airport staff as to where we could receive our boarding passes which wasted 10 minutes walking around. Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.
This is where I had the WORST customer experience of my life. I have flown extensively for 25 years to over 30 countries, on countless airlines and have never been exposed to such an awful representative. We arrived before the cut-off time for our check-in. This was verbally confirmed by your representative (a young girl). She specifically told us when we arrived that she had one minute to check us in... okay, phew sigh of relief. Nope! Instead of starting the process, she complained to us that she wasn't fast enough to complete the task. She just looked us in the eye and told us we missed our flight. Again, we arrived ON TIME!!
As the precious minute counted away while she coldly began explaining the absorbent cost of another flight the next day. We were in disbelief. I asked her if she could do anything more. She then had the audacity to ask us if we wanted further help by calling someone??? "If we wanted futher help"??! "IF"?! Again unbelievable. She did this all while smiling, as if our entire trip itinerary wasn't hanging in the balance of her typing skills. After she spoke to someone on the phone she told us that she couldn't help us. I repeat, we arrived on time!!
The amount of time we spent pleaded for basic consideration, must less customer service, we could have been checked in. We only had carry-on bags and there was no lineup at security. We now sit in the airport booking a flight on any airline other than RyanAir to complete our journey. While we could have easily made our RyanAir flight that doesn't leave for another 38 minutes.
Completely unbelievable! In all my years I have never written a complaint letter. I don't even remember the last negative review I've given a business, but this Ryan Air representative was the absolute worst customer service experience to date in my life. For someone that travels as much as I do that is saying something. I honestly don't even know how to make sense of the situation.
The one silver lining was that we went back to the kiosk and spoke with a different girl. She was sweet and understanding and was also surprised at our situation. So at least we know some RyanAir employees care. It feels as though we got terribly unlucky with that one girl. If we had dealt with the second girl in the first place, we would be happily on the next leg of our journey. Your customer service shouldn't be like rolling the dice.
Reviewed June 1, 2024
Our experience with Ryanair was horrible. We attempted to check in day prior, with difficulties in two occasions. I received messages they we were checked in successfully. I had no boarding passes. I tried calling and cut box with no success. Arrived at airport 3 hours to still check in, but stood in line to speak to the one attendant working for 1 hour. Charged 55 euro per person (4) for not checking in despite my screenshots and efforts.
Reviewed May 25, 2024
Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615...endless engineers coming onto the plane as there's an issue, poor communication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one). Just announced another engineer is coming to do a 2nd opinion??? Filling me with confidence!!! Everyone thirsty as it's hot but don't worry we are being looked after as it's been announced there is water for us to purchase if needed!!! Oh Goody time is now 7.21 and an engineer is now going to try and fix the plane??? And hopefully we will get more news in 30 mins. Hopeless service!
Reviewed May 19, 2024
THEY DON'T DESERVE ANY STAR. Please save yourself time and money. Ryanair has low prices but you pay 10 times more. I booked with Ryanair to travel to Milan. We were a group of 7 people. I didn't do check-in online, so I went to check-in at the aeroport which was €55 per person (I didn't know this). Ryanair was the only customer service with more than 50 people in line. They all had problems. When I go to check-in they resold my seat. Now they don't give me refund because they have a policy: NO MATTER THE CASE THERE IS NO REFUND.
Reviewed May 16, 2024
The flight was delay half an hour before it supposed to leave both ways, it was a nightmare, have to move around transport and spend hours at the airport just cause they are a mess!!!! And the flight is like you are in a fair, yelling on their speakers selling all sorts, it’s been the worst, never again.
Reviewed May 9, 2024
The agent used the wrong date of birth for me and not what I provided for her, so it became impossible to check in prior to the flight. We ended up with an additional 120 Euros that was unnecessary, I have chatted several after this no one has helped or even acknowledged my frustrations I just need to be REFUNDED, please check all my chat records/history to verify the information that was provided to your agent Ifeoluwa who made that huge error. What a nightmare!!!!
Reviewed May 4, 2024
I thought it would be easier and faster (less than 10 days waiting for a response on a form submission) so waited on the RyanAir live chat while I worked yesterday. 12 hours later, the line went unresponsive while still stating there was only 1 in the queue. Their website where you are supposed to be able to manage flights is a total mess - incorrect dates, multiple flights on same day, etc.
Reviewed May 1, 2024
Worst company ever, they always change rules for the bags just to charge you more fees. Trying to let them explain and they were super aggressive for anything and no explanation. So awful company, a scam.
Reviewed April 25, 2024
I booked a return flight and parking with Ryanair and the flights were cancelled and refunded for no reason at all (there were no other flights from them on the days I needed so I did not change flights with them) but my car parking was not refunded. I paid £76.99 for this service. I have contacted them four times about this now and got no further, one person told me they will escalate this query and I will be contacted in a few days which did not happen.
Another told me to contact NCP which I have done and they say they cannot find my booking and I have to contact them again, I have even tried ringing 3 times and never been able to get through to an actual person and the robot kept putting the phone down on me. I have paid for a service which I will not be getting now as they have cancelled the flights and my flights have changed to earlier and therefore the parking time they have given me is void.
It is horrific trying to find someone who actually knows what they are doing to help me and keep getting bounced around person to person and getting no further. Why should I have to pay another £77 when they have cancelled the flights, not me? I have now lost out on money and got no further with them. Appalling customer service and good luck getting through to an actual person to help.
Reviewed April 12, 2024
Just to book the ticket you need a lawyer, otherwise they will find something to charge you extra money. Cabin Bag for Ryanair is changing every time, so you will never be sure. They will try to fool you during the booking.
Reviewed April 8, 2024
Horrible customer service. Still waiting for money from december. 7 hours delayed to destination (direct flight) after late take off and stop at another airport. No communication. Shame on you Ryanair.
Reviewed April 5, 2024
This airlines is a joke, they will never get you anywhere on time, always messing about, flies out whenever they want, always late at least an hour in our last few years experience we never had flight on time, ridiculous! Always ruining plans for holiday every single time we use it. If you have a chance just use other airlines, do it for your own good. Disappointed.
Reviewed April 1, 2024
31 March 2024 I had a flight (for the first time with this company, AND THE LAST) with them, I couldn't do the check in online the day before flight because the website of Ryanair didn't work (reason for what I was charged by the airport with 55€).... And this is not all, they also charge me for the hand luggage which is exactly 40*25*20cm but has 2 wheels and was 2.5 cm longer and for that I paid 35€+11€ (for priority, because they said this kind of hand luggage is only with priority). I had several flights with the same luggage but other companies and never had issues. For me yesterday was first and last time when I fly with this COMPANY!! From my personal experience I will not recommend it at all!!!
Reviewed March 30, 2024
Be aware people Ryanair are running a white scam right on people face by charging them 100 pounds for re-booking next flight even if you are 5 - 10 minutes late to reach gate. We had a bad experience and could see that there were many, many families who experienced same problem where they didn't allow to board flight just after gate closed and you are late by few minutes. I refused to pay so much money and came back but they are taking advantage of situation as it's long weekend and people don't want to miss their holiday. BE AWARE
Reviewed March 29, 2024
The most horrible service!!! Ryanair changed the date of my booked and paid flight to another day, since the new date was inconvenient for me the refund was 20% less, why the customer is punished??? Ryanair didn't respond to my email asking for explanation, simply ignorant! Stay away from this horrible company!
Ryanair Company Information
- Company Name:
- Ryanair
- Website:
- www.ryanair.com
