Ryanair Reviews

What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and every time it fails with no explanation. Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.

I have been receiving promotional emails, which I have been unsubscribing for 6 months now and they keep on sending them to me. I cannot get off their list. Why do they even have that button? I feel trapped by them.

Worst experience ever with an airline. Purchased two tickets which were charged to my credit card. Received a confirmation email from airline with our names and flight stating our tickets would be sent. Never received tickets. Only able to communicate with airline through chats. Chatted with four different agents whom all said the reservation with our names was no longer connected with our email so they would not be able to send us our tickets and there is nothing they can do. I was told the email had been changed. Would not tell me the email or when it was changed. Was told it was changed by the passenger. I did not nor would I have a reason to change the email. Now in a dispute through my credit card for tickets purchased but can not obtain or use.

Worst Airline ever!!! Because of Ryanair, I was delayed over three hours and didn't make my flight resulting in me purchasing a whole new ticket to the United States which caused me a fortune. They overcharge you for every bag you have, and take advantage of you. The customer service is beyond horrible; they ignore you and hang up on your calls. Never flying this airline again.

You need to pay extra to get your boarding passes at the counter. They sent an email but we tried for an hour to do it online and it didn’t work, we showed up early and still they asked us to pay. The customer service at the counter was really bad and she was very unprofessional. Date of the trip: Sep 22, 2025, flight was at 6:30am.

We had to pay 100 euros at the gate because we were a minute late to do their online check in. We were on holiday and not checking our emails. I have flown for decades and never paid for a boarding pass. Their staff was rude and unfriendly. This company is a bunch of crooks. Never again.

When we tried to check-in for our flight yesterday, we were unable to complete the check-in due to an error on the Ryanair site. We did not fuss, as we knew we'd be able to complete the check-in at the airport. Today (August 19, 2025), when we arrived we were asked to pay the in-person check-in fee, but we told before doing so that we would be given a refund, if requested. So we went ahead and paid it. I have now have 5 to 6 back-and-forths with the online help people and each has flatly refused to provide a refund. These are non-trivial amounts (250+ USD) given there were 4 of us travelling. While the written rules may talk about this, it seems to me they should honour a commitment made by their rep. To do otherwise if a huge red flag. This is my FIRST AND LAST flying Ryanair. Good riddance.

Flew us home with not enough fuel on our flight to remove passengers off flight and remove our luggage without telling us is diabolical disgrace, you don't deserve an airline, you ruined our holiday and don't care a thought for your passengers' safety, just our wallets. I will never ever fly with you again putting our lives at risk. Disgusting.

NEGATIVE STARS! I’ve never felt so helpless and ignored by an airline. I flew Ryanair from Rome to Catania (Flight FR4858, July 24, 2025), and my checked luggage never arrived. The only reason I knew where it was? My personal Apple AirTag—Ryanair gave me zero updates. I submitted the claim form immediately and followed up with multiple emails and calls. I made it clear my bag contained critical medication for a respiratory infection and asthma (** and **). I was staying in Taormina and provided my full address and Italian phone number. No one contacted me. No calls. No emails. Nothing.

From start to finish one of the worst customer experiences imaginable. Began with a website that would not process my payments and then customer service so that was no help in resolving the issue, followed by long check-in lines that resulted in us having to run to the gate and barely make the flight. Steer clear!

I fly Ryanair pretty regularly when hopping around Europe, and honestly, it does the job. Flights are usually on time, the planes are clean enough, and the fares are super cheap if you book early. Yes, they charge for everything, and the baggage rules can be a bit strict, but once you know how they work, it’s manageable. I’ve had some cramped seats and loud flights, but nothing unexpected for a low-cost airline. Not luxurious, but reliable—and at those prices, I really can’t complain. Just don’t expect champagne and you’ll be fine.

Worst airline ever. I have flown Ryanair many times and the service just seems to be getting worse while the prices increase. Zero customer service to the point where they pride themselves on not serving customers. Terrible attitudes from staff - unnecessarily rude and always on a power trip. Seems like staff are incentivised to ensure bags don't pass the size check even when they are perfectly within dimensions - staff tried to challenge us and were incredibly rude and awful and almost seemed upset when our bags fit into their sizer (as we told them they would; we were carrying standard laptop bags which weighed maybe 5kgs). Boarding process is always badly managed. Aircraft is dirty and disgusting- found a plastic cup jammed into the seat. Will avoid if possible, even if it means paying slightly more for a different airline.

Do not Fly Ryan Air. Flight delayed 3 hours without any explanation. We were loaded in the plane and spent 3 hours waiting. They do not give us even water while waiting in the plane for 3 hours. It was not cheap at all.

The check-in process is a complete scam - They will charge you 55 pounds if you don’t check-in 2 hours ahead on-line. I think this is a criminal act and one that I will dispute with my Credit Card company. Fraud.

This Airline is absolutely awful! They changed my flight 4 hours 55 minutes later making it that we will miss my next flight that is booked with them and they won't refund me because the change is less than 5 hours. It's 4 hours and 55 minutes! They are thieves! DON'T BOOK THIS AWFUL AIRLINE!!!

Horrible, horrible, horrible! Paid online to carry on standard bags that fit everywhere, are pretty compact and under 10 kg. Arrived at airport and our wheels slightly stuck out. For bags, it turned into a $400 extra expense and weren’t given any cruiser for the $175 we already paid to carry on our bags. The airline is clearly a scam.

Do not fly if you have a family. We arrived over 2.5 hours early to get checked in and they had not one there to help us. As soon as they arrived we asked for help and they showed us how to check in. Just to be told sorry it's too late. Then charged us over 380.00 to check us in. Then as we went to get on the bus to go to the plane a lady came out and got my youngest daughter and told her that her bag was too big. I went back and we put it in the case to show it was the correct size and they still charged us 60.00 for us to carry that bag on the plane. It was a horrible experience.

I’ve had the unfortunate experience of flying with Ryanair multiple times over the past few months. If you’re traveling with just a backpack, you’ll probably be fine. The base ticket prices are usually lower than other budget airlines. However, the moment you need anything more, especially a carry-on, you should prepare to be nickel and dimed, even after paying extra in advance for the same bag.

We had a terrible experience with them starting from the waiting. Period to get on the bus to get to Airplane. We had to go through two checkpoints. One we got charged for an additional bag, even though we were priority customer, and the second time right at the gate another lady who was not very professional with attitude inform us that we have to pay for the carry-on, something the other individual who made us pay for the big luggage didn't tell us we had to pay. So we got mixed information from two different staff members from the same company. Always check the type of ticket you buy with them because their website is really helpless in explaining the type of bags that come with different ticket types.

Why I’ll Never Fly Ryanair Again. After flying Ryanair for the first time, I understand why it has such a terrible reputation. The airline advertises cheap fares but recoups the cost through hidden fees, traps, and disgraceful treatment. At the gate, I was charged $175 for a carry-on that fit in the sizer—barely bulging. I was told I could’ve checked it for $50, but only by leaving the secure area, missing my flight, and starting over. I had no choice. It was a calculated setup.

They talked me into booking 2 flights back to back where I would transfer my own luggage. They then changed the time on the first flight, which then caused me to miss my second flight. Needless to say, they have refused to reimburse my money even though my arrival at my final destination would now be well more than 5 hours. They agreed in messages online chats to return my monies, yet won’t actually give me my money back. It’s terrible.

There is no moral reason that this airline should continue to exist. It is brutally customer hostile. Ryanair’s employees would have been right at home herding Boers in Britain’s concentration camps. Ryanair is so disgustingly bad that United Airlines by comparison look rather good. You would do yourself an enormous favor by giving Ryanair a very wide berth and in doing so conserve your self respect.

I have been flying with Ryanair regularly since 2016 and have always used the same cabin suitcase without any issues. However, during my recent flight from Katowice to London Stansted (FR2472 on 7 April 2025), I was unfairly charged a gate bag fee of £72. My suitcase perfectly fit into the official Ryanair baggage sizer, as shown in the photo I presented to staff. Despite having Priority boarding and meeting all baggage requirements, I was pressured to pay, being told I wouldn't be allowed to board otherwise.

Where to start! The mobile site does not let you enter your DOB except by flipping back one month at a time from today's date. When you finally give up and use a laptop they finally inform you that you cannot have a boarding pass and need to go to the counter. How many 1000s of human hours have been wasted going in a circle this way because of nothing less than rank incompetence and apathetic indifference. These are trivial things to code, this company is willing to simply crap on their customers. Shame on everyone involved.

I would avoid this airline at all costs. For anyone familiar with Spirit or Frontier---Ryan Air is worse. Experience from airport to landing to connecting flights were not good. I travel the world and experience many airlines but this one takes the cake. You would be better off burning your hard earned cash than flying Ryan Air.

Staff very rude and shouting at passengers while doing the boarding. The size of the handbag that they want you to have has to be very very small and most of the time even if the bag fits in their "baggage stand" they would still say it's not OK, shouting. Very bad experience. I will definitely won't be using Ryanair again. And the flight was 45 minutes delayed. They know to take money from people for mostly nothing and they can't even leave on time. Definitely NO for Ryanair.

The cost looks great at first but they ding you for everything! Don’t check in early enough? You pay extra. Have a bag larger than a backpack? You pay extra. Want a beverage? You guessed it…extra costs. You also have to walk outside to board plane, rain or shine. You will have to carry your own luggage up the flight of stairs to the cabin. This isn’t easy for older adults or people with kids. The staff is very unfriendly and seem to enjoy making your life harder.

He is scamming innocent customers into paying for checking in luggage even when it fits in their test boxes and fits in their cabins. He held my prepaid cabin luggage and flight hostage unless we paid £150! (by comparison, the short hour flight was less than £40 even with prepaying for the cabin bags) for our prepaid cabin luggage to be double charged as check in luggage too.

The app glitched and wouldn't let me check in; when I got to the airport, they acknowledged that I had tried but still charged me $220 Euros. Dishonest, I don't mind fees for a low fair, but if it's your fault, fix it. Never again. The service agent was rude on top of it, and the customer service barely even bothered to read my email.

Garbage airline that manufactures last minute charges. By the time you are told it is too late to change anything. You will also wait outside in the cold and rain despite the plane not having even been deplaned.