Ryanair Reviews

My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!

Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! Miss it by an hour? Add the $60! Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers. Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge.... Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box.

They charged for luggages by mistake. They said we will get refund in 3 days. Been 40 days. Still no refund and impossible to reach anyone for customer service. We tried phone and email. Customer service is the worst.

I wish I would have read these reviews before I booked. The staff is downright rude. They can’t stand their job and they will take it out on you. I ended up paying about 55$ for a carry-on. Once I got to the gate, even though my bag was 9ibs, and I have carried it on all airlines, the agent singled me out and like a mockingbird kept saying, "You have to pay for check in- you have to pay for check-in." Wouldn’t even let me get a word in. So they charge me another 80$. During the flight, the entire time they were selling something…even lottery tickets. Charging 5$ for coffee??!!! I will never ever support this company. They are thieves…would love to see them go out of business.

Warning!!!!! Do not fly Ryan Air!!! We were traveling from Porto to Milan but we were stuck in Nazare due to a natural disaster (wildfires). We called Ryan Air to ask for assistance to reroute our family. We asked if they could change our flights so we could fly out of Lisbon instead of Porto. Their customer service basically told us they could do nothing to help us even though they have open seats on the plane we are trying to rebook on. They were absolutely useless and told us they did not care about our situation. I have flown all over the world and with hundreds of airlines and I can say I have never had an airline say they did not care about my situation. I want everyone to know before you book with Ryan Air what to expect if there is ever an emergency. I will never book with them again or any airline affiliated with them. To book with Ryan Air is to put you and your family in jeopardy! DO NOT FLY WITH RYAN AIRLINES!!!

It’s a complete ripoff. I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM!!!

DO NOT BOOK WITH THIS COMPANY! "Priority line" was so slow. They made me pay an extra 55€ for checking in late. "Fast line up" does not exist at the border luggage check. I paid on top of that an extra 40€ for taking with me a rolled up paint (takes no room at all) as it was considered as "an extra check in luggage". This company can't be serious...

Ryanair, is cheap. They fly direct to lots of places and are the only direct route one I have to use regularly. That's the positives... The negatives.

First time on Ryanair, also my last. Outbound flight delayed 7-1/2 hours due to circumstances beyond their control. Return flight cancelled, also due to circumstances beyond their control. Here's the rub: Ryanair shows the outbound flight as "Operated" and thus I cannot reschedule online. Then I waited from #343 on their chat queue, only to have the chat ended. Now they cannot be contacted at all. This the absolute worst Airline Customer Support I've ever experienced.

I tried to check out online. It required me to pay for a seat and a suitcase, even though I paid for them when I bought the ticket. I couldn't complete the process so I tried to contact them, but there’s no answer. I thought to make the check in the airport, but there they charged me 55 euros (!) to get the boarding pass. And again, there’s no option to contact them. Now, I’m waiting for the flight and they have delayed.

Worst airline ever!!! Please don’t waste your money in this airline!!!! 3 hours delayed and counting, they didn’t allowed people getting off the plane during the wait and they made people pay for their drinks!!!

Terrible experience. No communication. No explanation. Delays delays without communication. Land and get told they have suspended services at the airport and we are stuck on the plane. No drinks provided upon request. Hot stuffy cabin. Barely working aircon.

I used to fly always with RyanAir and never had any problems, but this time June 29 Rome-Vienna FR 7178 was really disaster. The lady with long black hair on the boarding desk is a Racist,inhuman & unfriendly.

I paid for bus tickets via Ryanair website. They did sell me ones which do not synchronize with my fly. Tickets are not refundable even if they do mistake by selling ticket for the wrong time. I feel ripped off for money and taken advantage of.

On March 30, 2024, we had a scheduled flight from Stansted (STN) in UK to Olsztyn-Mazury (SZY) in Poland, flight FR 228, scheduled to depart at 17:45. We arrived at the airport around 15:00. We entered the security checkpoint shortly after 16:00. Although there were NOT many people in line but the line was moving extremely slow. The security staff was disorganized, slow, taking their time to inspecting each and every item, reading each label, talking, laughing with each other during the process. None of the staff cared about getting passengers in a timely manner to ensure that people were able to make their flights. The personnel was extremely unprofessional, lacked courtesy for passengers.

Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome. We had been given conflicting directions by a couple airport staff as to where we could receive our boarding passes which wasted 10 minutes walking around. Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.

Our experience with Ryanair was horrible. We attempted to check in day prior, with difficulties in two occasions. I received messages they we were checked in successfully. I had no boarding passes. I tried calling and cut box with no success. Arrived at airport 3 hours to still check in, but stood in line to speak to the one attendant working for 1 hour. Charged 55 euro per person (4) for not checking in despite my screenshots and efforts.

Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615...endless engineers coming onto the plane as there's an issue, poor communication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one). Just announced another engineer is coming to do a 2nd opinion??? Filling me with confidence!!! Everyone thirsty as it's hot but don't worry we are being looked after as it's been announced there is water for us to purchase if needed!!! Oh Goody time is now 7.21 and an engineer is now going to try and fix the plane??? And hopefully we will get more news in 30 mins. Hopeless service!

THEY DON'T DESERVE ANY STAR. Please save yourself time and money. Ryanair has low prices but you pay 10 times more. I booked with Ryanair to travel to Milan. We were a group of 7 people. I didn't do check-in online, so I went to check-in at the aeroport which was €55 per person (I didn't know this). Ryanair was the only customer service with more than 50 people in line. They all had problems. When I go to check-in they resold my seat. Now they don't give me refund because they have a policy: NO MATTER THE CASE THERE IS NO REFUND.

The flight was delay half an hour before it supposed to leave both ways, it was a nightmare, have to move around transport and spend hours at the airport just cause they are a mess!!!! And the flight is like you are in a fair, yelling on their speakers selling all sorts, it’s been the worst, never again.

The agent used the wrong date of birth for me and not what I provided for her, so it became impossible to check in prior to the flight. We ended up with an additional 120 Euros that was unnecessary, I have chatted several after this no one has helped or even acknowledged my frustrations I just need to be REFUNDED, please check all my chat records/history to verify the information that was provided to your agent Ifeoluwa who made that huge error. What a nightmare!!!!

I thought it would be easier and faster (less than 10 days waiting for a response on a form submission) so waited on the RyanAir live chat while I worked yesterday. 12 hours later, the line went unresponsive while still stating there was only 1 in the queue. Their website where you are supposed to be able to manage flights is a total mess - incorrect dates, multiple flights on same day, etc.

Worst company ever, they always change rules for the bags just to charge you more fees. Trying to let them explain and they were super aggressive for anything and no explanation. So awful company, a scam.

I booked a return flight and parking with Ryanair and the flights were cancelled and refunded for no reason at all (there were no other flights from them on the days I needed so I did not change flights with them) but my car parking was not refunded. I paid £76.99 for this service. I have contacted them four times about this now and got no further, one person told me they will escalate this query and I will be contacted in a few days which did not happen.

Just to book the ticket you need a lawyer, otherwise they will find something to charge you extra money. Cabin Bag for Ryanair is changing every time, so you will never be sure. They will try to fool you during the booking.

Horrible customer service. Still waiting for money from december. 7 hours delayed to destination (direct flight) after late take off and stop at another airport. No communication. Shame on you Ryanair.

This airlines is a joke, they will never get you anywhere on time, always messing about, flies out whenever they want, always late at least an hour in our last few years experience we never had flight on time, ridiculous! Always ruining plans for holiday every single time we use it. If you have a chance just use other airlines, do it for your own good. Disappointed.

31 March 2024 I had a flight (for the first time with this company, AND THE LAST) with them, I couldn't do the check in online the day before flight because the website of Ryanair didn't work (reason for what I was charged by the airport with 55€).... And this is not all, they also charge me for the hand luggage which is exactly 40*25*20cm but has 2 wheels and was 2.5 cm longer and for that I paid 35€+11€ (for priority, because they said this kind of hand luggage is only with priority). I had several flights with the same luggage but other companies and never had issues. For me yesterday was first and last time when I fly with this COMPANY!! From my personal experience I will not recommend it at all!!!

Be aware people Ryanair are running a white scam right on people face by charging them 100 pounds for re-booking next flight even if you are 5 - 10 minutes late to reach gate. We had a bad experience and could see that there were many, many families who experienced same problem where they didn't allow to board flight just after gate closed and you are late by few minutes. I refused to pay so much money and came back but they are taking advantage of situation as it's long weekend and people don't want to miss their holiday. BE AWARE

The most horrible service!!! Ryanair changed the date of my booked and paid flight to another day, since the new date was inconvenient for me the refund was 20% less, why the customer is punished??? Ryanair didn't respond to my email asking for explanation, simply ignorant! Stay away from this horrible company!