Ryanair Reviews

NEGATIVE STARS! I’ve never felt so helpless and ignored by an airline. I flew Ryanair from Rome to Catania (Flight FR4858, July 24, 2025), and my checked luggage never arrived. The only reason I knew where it was? My personal Apple AirTag—Ryanair gave me zero updates. I submitted the claim form immediately and followed up with multiple emails and calls. I made it clear my bag contained critical medication for a respiratory infection and asthma (** and **). I was staying in Taormina and provided my full address and Italian phone number. No one contacted me. No calls. No emails. Nothing.

From start to finish one of the worst customer experiences imaginable. Began with a website that would not process my payments and then customer service so that was no help in resolving the issue, followed by long check-in lines that resulted in us having to run to the gate and barely make the flight. Steer clear!

I fly Ryanair pretty regularly when hopping around Europe, and honestly, it does the job. Flights are usually on time, the planes are clean enough, and the fares are super cheap if you book early. Yes, they charge for everything, and the baggage rules can be a bit strict, but once you know how they work, it’s manageable. I’ve had some cramped seats and loud flights, but nothing unexpected for a low-cost airline. Not luxurious, but reliable—and at those prices, I really can’t complain. Just don’t expect champagne and you’ll be fine.

Worst airline ever. I have flown Ryanair many times and the service just seems to be getting worse while the prices increase. Zero customer service to the point where they pride themselves on not serving customers. Terrible attitudes from staff - unnecessarily rude and always on a power trip. Seems like staff are incentivised to ensure bags don't pass the size check even when they are perfectly within dimensions - staff tried to challenge us and were incredibly rude and awful and almost seemed upset when our bags fit into their sizer (as we told them they would; we were carrying standard laptop bags which weighed maybe 5kgs). Boarding process is always badly managed. Aircraft is dirty and disgusting- found a plastic cup jammed into the seat. Will avoid if possible, even if it means paying slightly more for a different airline.

Do not Fly Ryan Air. Flight delayed 3 hours without any explanation. We were loaded in the plane and spent 3 hours waiting. They do not give us even water while waiting in the plane for 3 hours. It was not cheap at all.

The check-in process is a complete scam - They will charge you 55 pounds if you don’t check-in 2 hours ahead on-line. I think this is a criminal act and one that I will dispute with my Credit Card company. Fraud.

This Airline is absolutely awful! They changed my flight 4 hours 55 minutes later making it that we will miss my next flight that is booked with them and they won't refund me because the change is less than 5 hours. It's 4 hours and 55 minutes! They are thieves! DON'T BOOK THIS AWFUL AIRLINE!!!

Horrible, horrible, horrible! Paid online to carry on standard bags that fit everywhere, are pretty compact and under 10 kg. Arrived at airport and our wheels slightly stuck out. For bags, it turned into a $400 extra expense and weren’t given any cruiser for the $175 we already paid to carry on our bags. The airline is clearly a scam.

Do not fly if you have a family. We arrived over 2.5 hours early to get checked in and they had not one there to help us. As soon as they arrived we asked for help and they showed us how to check in. Just to be told sorry it's too late. Then charged us over 380.00 to check us in. Then as we went to get on the bus to go to the plane a lady came out and got my youngest daughter and told her that her bag was too big. I went back and we put it in the case to show it was the correct size and they still charged us 60.00 for us to carry that bag on the plane. It was a horrible experience.

I’ve had the unfortunate experience of flying with Ryanair multiple times over the past few months. If you’re traveling with just a backpack, you’ll probably be fine. The base ticket prices are usually lower than other budget airlines. However, the moment you need anything more, especially a carry-on, you should prepare to be nickel and dimed, even after paying extra in advance for the same bag.

We had a terrible experience with them starting from the waiting. Period to get on the bus to get to Airplane. We had to go through two checkpoints. One we got charged for an additional bag, even though we were priority customer, and the second time right at the gate another lady who was not very professional with attitude inform us that we have to pay for the carry-on, something the other individual who made us pay for the big luggage didn't tell us we had to pay. So we got mixed information from two different staff members from the same company. Always check the type of ticket you buy with them because their website is really helpless in explaining the type of bags that come with different ticket types.

Why I’ll Never Fly Ryanair Again. After flying Ryanair for the first time, I understand why it has such a terrible reputation. The airline advertises cheap fares but recoups the cost through hidden fees, traps, and disgraceful treatment. At the gate, I was charged $175 for a carry-on that fit in the sizer—barely bulging. I was told I could’ve checked it for $50, but only by leaving the secure area, missing my flight, and starting over. I had no choice. It was a calculated setup.

They talked me into booking 2 flights back to back where I would transfer my own luggage. They then changed the time on the first flight, which then caused me to miss my second flight. Needless to say, they have refused to reimburse my money even though my arrival at my final destination would now be well more than 5 hours. They agreed in messages online chats to return my monies, yet won’t actually give me my money back. It’s terrible.

There is no moral reason that this airline should continue to exist. It is brutally customer hostile. Ryanair’s employees would have been right at home herding Boers in Britain’s concentration camps. Ryanair is so disgustingly bad that United Airlines by comparison look rather good. You would do yourself an enormous favor by giving Ryanair a very wide berth and in doing so conserve your self respect.

I have been flying with Ryanair regularly since 2016 and have always used the same cabin suitcase without any issues. However, during my recent flight from Katowice to London Stansted (FR2472 on 7 April 2025), I was unfairly charged a gate bag fee of £72. My suitcase perfectly fit into the official Ryanair baggage sizer, as shown in the photo I presented to staff. Despite having Priority boarding and meeting all baggage requirements, I was pressured to pay, being told I wouldn't be allowed to board otherwise.

Where to start! The mobile site does not let you enter your DOB except by flipping back one month at a time from today's date. When you finally give up and use a laptop they finally inform you that you cannot have a boarding pass and need to go to the counter. How many 1000s of human hours have been wasted going in a circle this way because of nothing less than rank incompetence and apathetic indifference. These are trivial things to code, this company is willing to simply crap on their customers. Shame on everyone involved.

I would avoid this airline at all costs. For anyone familiar with Spirit or Frontier---Ryan Air is worse. Experience from airport to landing to connecting flights were not good. I travel the world and experience many airlines but this one takes the cake. You would be better off burning your hard earned cash than flying Ryan Air.

Staff very rude and shouting at passengers while doing the boarding. The size of the handbag that they want you to have has to be very very small and most of the time even if the bag fits in their "baggage stand" they would still say it's not OK, shouting. Very bad experience. I will definitely won't be using Ryanair again. And the flight was 45 minutes delayed. They know to take money from people for mostly nothing and they can't even leave on time. Definitely NO for Ryanair.

The cost looks great at first but they ding you for everything! Don’t check in early enough? You pay extra. Have a bag larger than a backpack? You pay extra. Want a beverage? You guessed it…extra costs. You also have to walk outside to board plane, rain or shine. You will have to carry your own luggage up the flight of stairs to the cabin. This isn’t easy for older adults or people with kids. The staff is very unfriendly and seem to enjoy making your life harder.

He is scamming innocent customers into paying for checking in luggage even when it fits in their test boxes and fits in their cabins. He held my prepaid cabin luggage and flight hostage unless we paid £150! (by comparison, the short hour flight was less than £40 even with prepaying for the cabin bags) for our prepaid cabin luggage to be double charged as check in luggage too.

The app glitched and wouldn't let me check in; when I got to the airport, they acknowledged that I had tried but still charged me $220 Euros. Dishonest, I don't mind fees for a low fair, but if it's your fault, fix it. Never again. The service agent was rude on top of it, and the customer service barely even bothered to read my email.

Garbage airline that manufactures last minute charges. By the time you are told it is too late to change anything. You will also wait outside in the cold and rain despite the plane not having even been deplaned.

Ryan Air’s carry-on size limit is 22x16x8 in. My carry on was 20x14x8. My wife and I were the last one to board the plane because it was our second flight. We traveled with the same size carry on. They asked me to put my in the box and see if it fits. It was 0.5 inch higher because of the wheels. They say it’s oversize and will charge me $100. I asked him for a measurement tape, to prove that my car on is with in the limit. They didn’t have one. I was ready to remove the wheels, but they didn’t let me. My wife and I travel a lot and never had a problem with our carry-on luggage. It is a scamming practice and it will be my last flight with Ryan Air.

My son is 10 with a hidden Disability. We had exit seats booked. A child can't sit on exit seats so asked crew to move seats. Son was wearing his sunflower lanyard but crew ignored this and asked to sit him (10-year-old with Autism) alone. I told the crew he has a lanyard to make them aware he has a hidden disability. They replied "Don't be rude" to me only due to me making them aware he has a disability!

Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! Miss it by an hour? Add the $60! Employees clearly hate their employer. You can see it on their face, as they are on the front line of PISSED customers. Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge.... Simply sickening how the drive for cash flow is at the expense of overly taxing rules that are created to make it difficult to travel within the fabricated box.

They charged for luggages by mistake. They said we will get refund in 3 days. Been 40 days. Still no refund and impossible to reach anyone for customer service. We tried phone and email. Customer service is the worst.

I wish I would have read these reviews before I booked. The staff is downright rude. They can’t stand their job and they will take it out on you. I ended up paying about 55$ for a carry-on. Once I got to the gate, even though my bag was 9ibs, and I have carried it on all airlines, the agent singled me out and like a mockingbird kept saying, "You have to pay for check in- you have to pay for check-in." Wouldn’t even let me get a word in. So they charge me another 80$. During the flight, the entire time they were selling something…even lottery tickets. Charging 5$ for coffee??!!! I will never ever support this company. They are thieves…would love to see them go out of business.

Warning!!!!! Do not fly Ryan Air!!! We were traveling from Porto to Milan but we were stuck in Nazare due to a natural disaster (wildfires). We called Ryan Air to ask for assistance to reroute our family. We asked if they could change our flights so we could fly out of Lisbon instead of Porto. Their customer service basically told us they could do nothing to help us even though they have open seats on the plane we are trying to rebook on. They were absolutely useless and told us they did not care about our situation. I have flown all over the world and with hundreds of airlines and I can say I have never had an airline say they did not care about my situation. I want everyone to know before you book with Ryan Air what to expect if there is ever an emergency. I will never book with them again or any airline affiliated with them. To book with Ryan Air is to put you and your family in jeopardy! DO NOT FLY WITH RYAN AIRLINES!!!

It’s a complete ripoff. I paid for their upgrade baggage allowance and priority boarding and even though there no issues on the flight inbound, they said the same bag on return was oversized because a little piece of the wheel stuck out and then extorted a huge additional baggage fee. DO NOT FLY THEM!!!

DO NOT BOOK WITH THIS COMPANY! "Priority line" was so slow. They made me pay an extra 55€ for checking in late. "Fast line up" does not exist at the border luggage check. I paid on top of that an extra 40€ for taking with me a rolled up paint (takes no room at all) as it was considered as "an extra check in luggage". This company can't be serious...

Ryanair, is cheap. They fly direct to lots of places and are the only direct route one I have to use regularly. That's the positives... The negatives.

First time on Ryanair, also my last. Outbound flight delayed 7-1/2 hours due to circumstances beyond their control. Return flight cancelled, also due to circumstances beyond their control. Here's the rub: Ryanair shows the outbound flight as "Operated" and thus I cannot reschedule online. Then I waited from #343 on their chat queue, only to have the chat ended. Now they cannot be contacted at all. This the absolute worst Airline Customer Support I've ever experienced.

I tried to check out online. It required me to pay for a seat and a suitcase, even though I paid for them when I bought the ticket. I couldn't complete the process so I tried to contact them, but there’s no answer. I thought to make the check in the airport, but there they charged me 55 euros (!) to get the boarding pass. And again, there’s no option to contact them. Now, I’m waiting for the flight and they have delayed.

Worst airline ever!!! Please don’t waste your money in this airline!!!! 3 hours delayed and counting, they didn’t allowed people getting off the plane during the wait and they made people pay for their drinks!!!

Terrible experience. No communication. No explanation. Delays delays without communication. Land and get told they have suspended services at the airport and we are stuck on the plane. No drinks provided upon request. Hot stuffy cabin. Barely working aircon.

I used to fly always with RyanAir and never had any problems, but this time June 29 Rome-Vienna FR 7178 was really disaster. The lady with long black hair on the boarding desk is a Racist,inhuman & unfriendly.

I paid for bus tickets via Ryanair website. They did sell me ones which do not synchronize with my fly. Tickets are not refundable even if they do mistake by selling ticket for the wrong time. I feel ripped off for money and taken advantage of.

On March 30, 2024, we had a scheduled flight from Stansted (STN) in UK to Olsztyn-Mazury (SZY) in Poland, flight FR 228, scheduled to depart at 17:45. We arrived at the airport around 15:00. We entered the security checkpoint shortly after 16:00. Although there were NOT many people in line but the line was moving extremely slow. The security staff was disorganized, slow, taking their time to inspecting each and every item, reading each label, talking, laughing with each other during the process. None of the staff cared about getting passengers in a timely manner to ensure that people were able to make their flights. The personnel was extremely unprofessional, lacked courtesy for passengers.

Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome. We had been given conflicting directions by a couple airport staff as to where we could receive our boarding passes which wasted 10 minutes walking around. Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.

Our experience with Ryanair was horrible. We attempted to check in day prior, with difficulties in two occasions. I received messages they we were checked in successfully. I had no boarding passes. I tried calling and cut box with no success. Arrived at airport 3 hours to still check in, but stood in line to speak to the one attendant working for 1 hour. Charged 55 euro per person (4) for not checking in despite my screenshots and efforts.