Red Roof Inn Reviews

Rented online. Got different room. Smaller and it was dirty when walk in. Poor service. Will not let anyone know about this place. They suck. Monteagle Red Roof Inn I'll never rent here again. Charges the same amount for a smaller room.

We stayed for two nights for our son's graduation, and were delighted by the cleanliness of the property, the unobtrusive, friendly and very helpful staff. The coffee was amazing. Would definitely stay there again.

Hotel van driver (from CLT airport to hotel) was absolutely rude, offensive and unsafe. Driver did not offer to load my bags (2). Driver did not offer to open the automatic van door. Driver insulted me with racial verbiage that I could not find the button to electronically close the sliding passenger door while I was fastening my seatbelt. It was 5:45pm. It was dark outside. Instead the driver drove through the entire airport arrivals lane with the sliding passenger door open. I could not locate the button to actuate the sliding passenger door to close since the cabin of the van was dark. BTW: the driver has a button in his driver's position which the driver can electronically close the sliding passenger door. I finally found the button and closed the sliding passenger door myself. On the trip to the hotel the driver started speaking of racial issues and directed them toward me. I elected not to augment his offensive comments.

The room was clean. It was quiet because there were few guest. The shower was tepid, no breakfast. There was no one to speak to if need anything! No decaf coffee. We have heart issues and should only drink decaf.

We stayed at the Mountain View Red Roof in Chattanooga TN on November 1st 2024. Upon check in we were told that the nightly rate was going to be $86.00 plus tax.. When we got our statement at check out it was $160.00 plus tax. After asking the front desk clerk he said the rate was higher because there was an event in town and all of the motels were full. This was our third stay at this motel, and will be the last time. The room that we had was not as clean as it has been in the past stays. We walked over to the Cracker Barrel and stepped in all kinds of dog poop. Yes we have a dog and we do pick up after her.

My family landed in Charlotte at 11pm and after calling the shuttle for the red roof we tried getting in and buckling my 3 year olds car seat and he said he didn’t have time for this and threw the car seat and all bags out of the car on the street. Driver's name was John and he put our family in danger. Don’t stay here and don’t take the shuttle.

I just stay at the Red Roof Inn a few times over the last year and I will say I've had a good experience every time. The staff is always been helpful and amazing, they're professional and courteous. Anytime I need it anything they had it right there in the office, didn't have to wait for anything. I highly recommend this to anybody looking for an affordable hotel. I will definitely be back.

This is the absolute worst customer service I've ever had in my life and I'm 54 years old. I had to call the hotel for 4 days 18 times to try to get a reimbursement when I canceled in time for my reservation. They robbed me. Thank God my bank refunded my money but these people are thieves. They don't even have anybody behind the front desk. They are foreigners and they need to go back to their country. Don't even think about staying there. They will take your money and they will charge you fraudulently. It is the worst place I have ever stayed in my life and I have been across the world. There was one man who kept saying he would call me back in an hour. This went on for 3 days. I never not once could get a manager. They finally told me to take it up with the bank which I did. I wish I could call the police on this hotel. They are thieves

I’m at the Red Roof at 1915 n. pointe drive Durham nc 27705 room 332. ** is very professional, he made our stay very nice. We really appreciate it. This was our best stay so far. All the other red roofs are very unprofessional.

Saturday 10/5 was our stay, my daughter reserved 3 rooms. We each paid separately. First we arrived that morning was at 3pm, I went to let the front desk guy know that we will be leaving one of the cars so he won’t tow it. Entering the hotel he gave me a look like, "What do you want." Once I told him we had 3 rooms reserved his attitude changed. He became friendly and said he would try to put us together when we return. Entering my room a double, the smell of cigarette hit me so hard I had to use my inhaler, he changed the room and this one smelled of musk.

About your experience. I stayed this property and cleaned my own room. Never used their towels or anything. Upon check out I was told I would receive my deposit back. Now they claim they won't return my deposit over a two dollar towel that was my own that I used to clean my room. The manager is giving me the run around as well as the front office staff. They are very unprofessional. I spent over thousands dollars at this location. Mind you the room I was in smell bad. I had to scrub the dog smell out of it. And again I kept my own room clean. You can't even speak with the owner about your grievances.

I have been here for a couple weeks while I wait on my apartment, for the most part it's ok. There is a couple things wrong in my room like the bathroom door doesn't close but that's a small thing. Jessica at the front desk is great tho, she's always polite and friendly, plus she IS ALWAYS CLEANING and making it look presentable and smell good! The housekeepers are great. They are a friendly married couple and they make sure I have everything I need, the wife is so sweet and polite and she knows everything I need when she sees me!

I stayed in Red Roof Inn at 1210 Industrial Pkwy on Oct. 3 2024. The noise from the drug dealer and loud music went on all night long, so why don't the police patrol the area at all? I will ask them. I expect some noise but not all night, if you want to sleep do not stay there.

My son constantly stays at the Red Roof Inn in North Aurora Illinois. It is the cleanest, friendliest hotel that we have found so far. He travels back and forth to visit his kids. They are pet friendly. The staff is awesome and the management is so helpful. I would recommend 10 stars for this hotel.

We booked a room for 2 nights at HomeTowne Studios & Suites Bentonville for September 13-15, 2024. We got an email the morning we were to arrive saying "Your Fri Sep 13, 2024 reservation has been cancelled" with no explanation. We did not see the email until we were in Arkansas and there were no rooms in town available! When we called we were told that there was not a reason listed for why they cancelled. We were very disappointed this was handled this way! We have other family members that travel to that area and we are reluctant to have them book with you in the future!

Me and my fiance and sister tried staying there last night and we couldn't, there was cockroaches crawling on the walls and cockroaches in the bathtub and then they moved us to another room and it had blood all over the bed so I will never go there again.

I recently stayed at a Red Roof Inn in Fairfield, New Jersey off 46 -I was on a bus tour with 50 other people-this hotel smelled like must and mold the minute you walked in the door. The rooms were musty and mold growing on the ceiling, in the showers. I had no other choice, but to stay there for five nights. Our breakfast was pretty weak. Also, the pictures on the website looked good, but it is a whole other story when you get in the room- we left the windows open and the fan in the bathroom running all day, did not help one bit - several in our Tour group, we’re not happy- toilet did not flush hairdryer quit working. It did get fixed the next morning. I will give them that. It was the worst hotel we stayed in for the 10 nights we were gone!! Will not book a red roof again-I had another bad experience in South Texas!!!

Parsippany, NJ. location. Made a reservation over the phone for 5 nights on the first floor due to mobility issues. Got there day of check-in and was given a second floor room. First room, 218, was absolutely disgusting, with food and dental flossers and other trash under the bed. Pubic hair in the shower and a filthy toilet. Got moved to another room, 207, that was only slightly better. Toilet was disgusting, shower was dirty, no battery in the smoke alarm. Asked 4 times for housekeeping and fresh towels.

1/5 just now on Google. I don't usually complain, but this is more than I can take. SEE PICTURES. Rude people including reception, floors & desk sticky, pillows thin with lumps, can't get to reception/lobby or rooms without breathing clouds of smoke in this "100% smoke-free property", dumpster trash smells greet you all around property from neighboring businesses, dead bugs on floor, iron covered in melted plastic & leaked on floor, said they would bring me 1 when they went out to turn lights on for the night, but never did. Room phone doesn't work so had to keep walking the length of 2 buildings to get to reception to get help, dd cleaned up leak from iron with towel. Only 2 towels, 2 wash cloths & 1 hand towel in room.

Stained sheets, blankets, bedspread and towels were very yellow and stained. They changed the sheets to differently stained sheets. The workers were nice to replace them but they need new linens. Would not stay here again.

09/07/2024 I stayed in Red Rood Inn in Boston near Woburn Village, the price for the day is very expensive, plus they make me put down a $150 deposit and I will be reimbursed the next day, this is totally false, They stole my $150, I was very disappointed, they told me the Deposit was if something was broken or broken. When I arrived I had nothing to use except the bed and banish me. They didn't return anything, I do not recommend it at all, it was a bad experience. I cannot go back there to make my complaint to these thieves, since I live in another state.

Do NOT EVER stay at a Red Roof Inn or Red Roof Inn Plus… I’m at a red roof inn plus… I mean it’s so bad. I can only imagine what the red roof inn is like? I’m at the Westbury Long Island location and I’ve stayed at hotels on this level as far as rank and Price, this is by far the worst experience I’ve ever, been involved with in my life. I am literally being held hostage here! What I mean by that is I booked five nights but they say I booked under some special rate that doesn’t allow me to get out of it… I’ve stayed two nights and want out, but they will not refund the last three nights?

Dirty, smelly, trashy and so outdated! Shower didn't work and tub was rusty. Walls are thin. You can hear everything next door. Dogs barking late at night. Doors slamming. Went for two nights, only stayed the one night because it was so bad. We canceled our second night, leaving early in the morning and only got half back of what we paid. I called corporate and they said they won't refund the full price I paid for it. Please take my advice and don't go to any dingy Red Roof Inns. They are nasty. If I could, they would get zero stars. Shame on them!!

I was able to reach out to guest relations and got my money back. I will be using their services again just not at that specific location.

I am only putting one star because I had to if I would give it a negative five stars. I would not use Red Roof Inn. My review is on the performance and attitudes of staff. They were so rude. I was in tears twice on the phone with them because of the manner the general manager spoke and treated me over the phone. Her lack of intelligence to understand the words coming from me was astounding. I had made a tentative reservation for three weeks from the day I called. I found out my job was cancelling and I wouldn't be coming. Even tho three weeks cancelling in advance they told me I still had to pay for the room. For all six days to the tune of 600 dollars.

If I could give zero stars I would. Not the kind of room you want to take your shoes off in. Floor was filthy, especially in the bathroom. The bathroom smelled like sewage. Shower had hair in it. There’s no fridge even though our listing said it did. Our AC unit was so loud and shook violently to the point you couldn’t use it. Booking the room was also a nightmare. Originally we booked via Expedia for one night. We then decided to stay a second night, so we called the hotel direct to ask for the same room the second night. They told us that they couldn’t do that because the hotel was booked and the only rooms available were thru Expedia. So fine, went back to book with Expedia and they charged us more for the Sunday night than the Saturday. Whatever, it is what it is.

Would rate 0 stars if I could. Room is disgusting, smells bad of mothballs. Cameras EVERYWHERE outside hotel rooms. My family and I felt very uncomfortable at this hotel. Stains on the bedsheets, bugs on the walls and floors. Does not look like it has been cleaned properly in a while. Stairs looked so old it felt like they were going to break under my feet and the garbages outside have not been taken out in forever and are very overfilled.

This hotel has BEDBUGS and it's unfortunate that a major hotel chain cannot resolve a situation that took place on a Red Roof Property, Winchester Kentucky. Hell, the manager/owner will not even communicate with me. Did you see my body and the bites that were inflicted on me? Not that it matters, nor do you probably care, but I will NEVER stay at a RED Roof and, I will make sure to continue to give this hotel a negative rating.

RUDE, CONDESCENDING STAFF! I needed to cancel my hotel in Fort Myers, FL as I was dealing with a customs issue and called a full day before my stay, as within their policy. They stated that they required 72 hours notice, however this was NOT in the confirmation I got, it was ONE DAY. I spoke first with the front desk, I then spoke with the shift manager who was rude to me and told me they would not be refunding my money or canceling my reservation.

I reserved a room in Aliso Illinois. The hotel has no restaurant and no one uses the phone so why should I be charged a 100 dollars deposit? I gave the clerk 2 credit cards which he said declined. Bull, both had money. Then the clerk told me to go to any other hotel in the.

We stayed at the Red Roof Hometown Studios in Eugene-Springfield, Oregon. It was the dirtiest most disgusting place I've ever stayed. If we could have bailed and found another room we would have. I didn't expect much but seriously.... Not even a bar of soap. Strong cigarette/pot smoke smell. Floors were so disgusting, we didn't dare not wear shoes. Has a small kitchen but not even a plastic knife. Other tenants were loud and disrespectful all night. Don't stay there, really don't stay there.

So, I'm looking for a cheap hotel for one night to bring my daughter to a softball tournament. I think oh this will be alright. WRONG. The moment we step into this hotel, STINKS of **. The vibes are off immediately. We go to the check out place to check in, a worker looks at us and then walks away. Not to mention very unprofessional to have airpods in on the job.

I stayed at Red roof inn for about 3 weeks. The staff was great, the owner on the other hand was very rude. He will NOT let you stand or sit outside your room and smoke a cigarette or talk with anyone you're staying with. You must stay in your room and talk or go to the very back parking lot to talk or smoke a cigarette. I also had to clean the ac filter and ac it was absolutely disgusting. Anytime I was at the pool with my kids or walking to get ice the manager was watching me. He said he was watching us on the video cameras and we were not allowed to be outside our rooms talking. It was very weird and I was very uncomfortable. We also never got our deposit back even though we never argued and we followed every rule. I won't be returning unless it's my last option.

On May 31 & June 1 2024 we stayed at a Red Roof Inn in evergreen, Alabama. The biggest mistake we’ve ever made. This hotel needs to be condemned. Besides the fact that it's filthy it has roaches, flies, everything. We should actually not have to pay to stay there. There should be a refund sent to each person that has stayed there this past weekend or anytime for that matter. I guess you learn from your mistakes. Well, we definitely learned never again.

RRI, Merely another game of Monopoly. I'm cruising down I64 in good Old Wv. I pull off in Barboursville... I must be an old timer... One line 60+ for a cheap room... LOL I go to the front desk, almost $120, no thank you sir, I'll be out in extended Sprinter 170 then... Adios My Friend

Been staying at Red Roof for over 12 years every other month at 911 millwood pike winchester virginia, I've seen many changes, the last few years they remodeled and had bed bugs and roaches real bad, they would switch my room but still had them, I complain and did reviews and now the owner calls me telling me because I complained about this he don't want me back at his hotel, I don't know if he can do this legally so I'm making sure people don't go there. The roaches are bad you will bring them home, they will go in your ears and other body parts, I do nursing so I know the problems they cause. Do not go to this hotel.

We were on a very long road trip. We're very tired so we decided to stop and get a room. So we stopped at the Red Roof Inn in Dunn. When I first went in there's another lady being helped at the desk. When they were done I heard the desk Clerk tell the lady it was $69. Then when I got done with the desk clerk she told me $89. She also said we were lucky that was the last room she had. So I'm thinking to myself why is it $20 more. I didn't say nothing coz that's who I am. We go up to our room and it was very muggy out decided to turn on the air. The unit did not work. It wouldn't even turn on. And there was no way we were going to stay in that room with it that hot. I would rather go back outside to sleep in my car. So I went down to the Clerk, told her the unit didn't work. She said, "Let me see what I can do." so she went on the computer and then she looked up and said, "Oh this is your lucky day we do have another room."

Room 251. Let's get straight to the point. Don't stay here. Ever. We lost power recently, and had to find a hotel. We chose Red Roof Inn, because it's close by. Being last minute, they had one room left. It's after dark, below freezing and we had our cat, so we took it. The front desk person was very friendly, but reiterated at least twice, that this was the last room. Sightly suspicious, now, but okay.

Horrible place, horrible "policies". They won't refund a booking even if you have confirmed COVID-19 diagnosis. This is their "policy". They would LITERALLY PREFER SOMEONE SHOW UP AND SPREAD COVID 19 TO YOU than refund a 3 night stay... I am currently infectious and rather than refund they would prefer me to show and possibly give covid to everyone in the place... and TBH going by the other reviews about this place, it's not a surprise. So if you want roaches crawling on you (based on other reviews), possibly bedbugs (based on other reviews) and to catch covid-19 (based on my own experience), then this might be the place for you! iI you decide to stay at this place, be sure your health insurance and covid vaccinations are up to date!

There was something dripping down the wall. You could see daylight through the crack in the door and the sheets were covered in stains. I called Priceline and they politely said, "Sorry about your luck."

Customer Service is the foundation of the hospitality industry. Red Roof Inn in Durham completely missed the mark. Deplorable conditions, public health issues, and lack of concern. Upon check in found dirty towels in room. Asked to come down to office n get them. Ok I understand the hotel industry is short of staff. Notice old cereal and trash in cabinet next to fridge, mold around tub, lamp shade badly stained and holes, rip in floor, requested room cleaned early in day. Of course not done. I was told only for every 3 days or checked out room. There was no notice regarding this which is why I personally requested as is the norm in other hotels, reluctantly housekeeping did come. And it gets worst.

We checked into the one by Raleigh Durham airport in North Carolina on 10/20/23. We walked in the room to see a giant bug sitting on the white sheet of the bed. Within 15 minutes we saw multiple roaches all over the room including the bathroom. The bathroom literally had a puddle of dried urine and urine splatter covering the entire bathroom floor. We grabbed our things and told the office we wanted a refund and that we were checking out because the room was disgusting and full of roaches and the girl was not one bit surprised. Absolutely disgusting place.

Our room was very dirty, not been cleaned and it had ants under the bed which came swarming out. We got a room change and the next room wasn't as dirty but it was still dirty. Both rooms were damaged. One had the ceiling water damage in the bathroom. Definitely would not recommend staying there.

I've enjoyed other stays at Red Roof Inns before; it's an economy accommodation, my needs are simple---clean room with fresh linens, as needed. We stayed from Thursday PM, for a long weekend on the Wine Trail, departing Monday morn. We had to ask for fresh towels Friday, room was NOT serviced at all. Again had to ask for fresh linens on Sunday, when management said we were scheduled for "full service". That was the 1st time we saw the bed even made up since Thursday! The minimal "coffee service" was not refreshed each day, and we had to go to the office for cups, coffee, and cream/sugar, etc. even then!

We arrived on 8/5. We went to the room we were given and found the maintenance man hanging out, smoking and getting ready to eat his breakfast. Apparently he had been staying there for a while as the room was totally disgusting, with trash in the floor, used bandages in the bed, etc. I immediately went back to the front desk and demanded another room. Which we were given and I was told at that time by the front desk clerk I would be refunded for the first night due to the conditions we found in the first room.

They took my c.c. information over the phone when I made the reservation and when I got to the Hotel there was nobody at the lobby for 20 minutes, I called customer service and for another 10 minutes they tried to locate the employees and there was nobody around. They still charged me because it showed on my credit card statement as being process. What a joke! I went somewhere else. I am trying to get my money now.

They said you come check in and then check out and can check in the next night you get a free room and I done so and they told me I couldn't get the free night. So I waited a day and checked in with the front desk telling me I was good, I just had to call them. So I did and they said I have to wait another 48 hours.

Trolley service advertised was a joke. My son was dropped off over a mile away from venue in 110 degree heat. Only 1 trolley back before concert was over. Bathroom was disgusting! Front desk was worthless. They kept giving us different stories about the trolley. We finally asked to speak with the manager and they would not let us. The ONLY reason we stayed there was because they advertised trolley service to and from the venue. They didn't know anything about the trolley and were extremely unhelpful. We could never get a straight answer - maybe yes, maybe no is what they kept saying. We will NEVER stay at a Red Roof again. No one tried to help us - they could have cared less. Worst hotel experience ever. Bath tub was disgusting and rusty.

Customer Service- crap. Rooms- crap. Overall experience- crap. Furniture- old/torn. Dead bugs in the room. Yelled at by Staffer. The surrounding area stunk. I would NEVER stay at another RED ROOF INN. GO AT YOUR OWN RISK.

I tried to call the number they give on their web page and I waited 1/2 hour and was passed along to 4 different people. GIVE ME A BREAK! I went to my Red rewards account and it wouldn't let me cancel there either. I will never book reservation again with Red roof. Just awful!

Was traveling from Florida to Connecticut. Stop at one of your hotels in Jessup Maryland and it was the worse experience I ever had. Place was horrible, place was dirty and clerk was nasty. I remember when your places were clean and the staff were polite. I should try to get a refund but it's ok. You have to start checking on your franchises. They are all rundown. Will never recommend a Red Roof to anyone.

Never again!!! After waiting almost 2 hrs for them to "clean" our room, we were greeted by a swarm of flies, pubic hairs and a wad of toilet paper on the toilet, used towel & cat footprint on the mirror.

Floor filthy, stained mattress pads and sheets. No smoking but yet cigarette burns in bedspread. Not friendly either. My granddaughter stop by. They informed me I didn’t ask for her. She was in town literally. Stop by for a visit. If I could rate this zero I would. Go somewhere else please. Also no pool.

Me and my family of 12 stayed at the Red Roof Inn in Bowling Green Ky the weekend of July 29,2023. I was very unpleased with our stay even though it was for one day. We had 4 rooms and out of those only 3 ac units worked. None of the refrigerators work in any of the rooms. I went down to customer service and ask for 1 extra pillow and was told they do not carry or have extra pillows. The room me and my husband and daughter stayed in reeked of marijuana. Woke up the next morning at 8 am and was told that breakfast was over and to basically leave the dining area. I know you get what you pay for but I thought they were suppose to accommodate to the customers' needs but was wrong. We have decided next trip we will be paying more and staying somewhere with a higher review rate.

Be careful. The staff watched my husband leave a few times and entered our room while my children and I were alone. They lied about it which we were able to record. They have roaches in their room, rusty dirty tub and toilet, bedding and towels were stained and floor nasty. They called the cops on us saying we complained too much and so much more. I would never in my life stay at another hotel owned by that company.

The hotel was very cheap - $267.00 for a 3 night stay. However, I would have paid a lot more to stay had the room been a little more comfortable. 1. TV was a 32 inch and did not work. No Wifi. Cleanliness got a zero. All linen was filthy and very, very dingy with yellow stains on it!!! I went to Ross and purchased new bedspread, sheets, towels and small rug to make it thru the stay. They accepted animals and that was a my reason for booking. No amenities whatsoever, had to borrow iron from the office. Half the lighting did not work. I was out of the room 90% of time. Only slept there. Otherwise, I would have booked elsewhere! It felt like a place for homeless locals. Honest review. (;

The shower head was falling apart, there are bugs all over the place. The dry towels were dirty, there wasn’t any wash clothes either! Disgusting, don’t book! There are creeps all over, the place is gross!

We stayed at this Red Roof Inn: 1516 McCullough Blvd, Tupelo MS. What the business committed to provide me - One night rental on June 24, 2023. The nature of this dispute is - Extremely rude Office Manager named Olga. The owner of this franchise did not try to resolve this dispute - I asked the rude office manager Olga to call her boss and he was of no assistance at all. I made the reservation for June 24, 2023 online and the website asked me if I wanted to pay online and I said yes. The website asked me for all of my credit card information so I thought I had paid for my room online. I printed what I thought was my receipt and when my husband went to check in, Olga told him that we had not paid for the room.

My stepdaughter and a couple of her friends stayed at the Red Roof Inn Knoxville North Merchants Drive 5334 Central Ave. Pike Knoxville TN, and found this loaded syringe between the mattress and box spring. They didn't see it until they got up in the morning and reported it to the manager. Their response was they weren't going to comp them, and it wasn't reported till they checked out. Well that's when they found it. I'm going to the news about this as it's so unprofessional and lack of concern by their part.

Upon checking in after a traumatic long drive during the Texas Freeze 2021, 2/15/2021. I was told by the manager where to park. Upon waking, my car was gone with ALL OF MY PERSONAL BELONGINGS. The “manager” Henry acted bewildered??? I am as bewildered as well because the city was shut down. This was one of very few properties that had electricity but ZERO water, no food. The manager clearly had my car full to the brim. Targeted to be stolen. He was very uncooperative with me and the San Antonio police Department. He was rude and completely unprofessional, inconsiderate of my situation. Verbally abusive.

This review pertains to the Red Roof Inn by the Albany Airport. After checking in, I made my way to my room and began to unpack my belongings. I placed my bag full of food that I bought on the table beside the guest bed. The second I do, the damn shelf breaks, dropping my bag of food on the floor. I try to use the phone to call, but the phone isn’t working. So, I went to the front clerk “Stephan” to explain what had happened. I asked if I was going to be charged for the damages. In a highly patronizing tone (laced with a nasty attitude mind you) “Stephan” then says “did I say that you were going to?”

Their employees and security company are thieves. Miami Springs Police Department even states the vandalism to my vehicle was an inside job of who stole my catalytic converter. The hotel refuses to take responsibility. One of their employees took down the security camera I was parked under when they stole from me! Their manager refused to make things right. Not only was my car vandalized, but the stench of the ** coming off of their employees/security guard was disgusting! Stay away from this hotel, the price will cost you more than the price of the room!

Going to try to make it short if I can!

Checked in and checked out the same day. It was that bad. The room was FILTHY. Description stated that all guest rooms are non smoking, this one smelled like an ashtray. No parking, dangerous neighborhood, TV didn't work, rude staff. I asked to have a room change because of the TV, they refused. I asked for a refund, they refused. Bed was never slept in but they ILLEGALLY kept my $50 security deposit. This place should be condemned by the health department.

We had to check in across the street and was impressed with that hotel wishing we booked that one instead after we got to Red roof across the parking lot. It's creepy looking and the room smelled like nasty dog. I don't know. I felt like all I could smell is urine the whole time. We booked 3 rooms 4 people per room and applied that onto our reservation but yet the rooms only had 2 towels in it. The beds also had yellow stains on all of them. Why have white blankets if you can't keep it looking clean? Granted we usually always wipe things down with Lysol/Clorox wipes at any place we stay but we really cleaned these rooms the moment we got in.

The most filthy, demoralizing experience. Management is racist and could care less. Rooms are disgusting and phones do not work. Absolutely unsafe and dangerous. This place should be shut down. A blight on the community. Really and truly hotel slumlords.

Upon checking in our room we discovered feces on the toilet seat. Let the front desk know and was told there was no one there to clean it. I asked the front desk gal if she would do it and was told she couldn’t. I eventually took some of their wipes since I had to clean it myself. I expressed this to the manager who was unwilling to do anything other than make excuses and blame me. Corporate Red Roof Inn was not willing to do anything as well.

Room was nasty Dirty and doing a quick check no bedbugs, and from this check no cockroaches (WRONG). YES COCKROACHES. Everything’s everything is so worn out. Staying for week, no money back. Very loud at night. Banging so loud it woke me, next night neighbor segueing and fighting man gets in his car and spends 45 minutes trying to get out of parking lot. Floors Nasty. I even tried to clean them but no matter how many times I try to wash the floor, paper towels come up black. Only place I know that rooms get robbed. This place needs an enema!

I had occasion to stay in the Red Roof Inn in Salem, NH on the night before Christmas in 2022. Checking in was normal, the rate was OK. I am disabled, so I requested a room to fit my needs, and was assigned to (I think 120).

Don't expect the hotel to watch out for your safety. I had been staying at Red Roof Plus in Palm Coast since last summer. This hotel has made a good bit of money off my stay. My room was always keep clean by me and housekeeping did not have to spend hours in there cleaning after my being there 29 days. They have a policy that you can always stay 29 days in a row and have to move out for 24 hours so you don't become a resident.

I need to update my review previously. I said Holiday Inn but it's actually Red Roof Inn on 28th in Grand Rapids. The experience was one no one should ever have to experience when booking a hotel. The room was unusable and filthy. Plus it was unsafe. The reviews online are completely untrue and the pictures were not accurate. The staff were uncaring and very rude and unhelpful. The room should have been closed and not rented to anyone.

Checked in to the Red Roof Inn in Sylacauga, AL. Room was dirty, found dead cockroaches in the bathroom. Refrigerator was off with standing water and smelled bad. Had to go daily to try to get housekeeping to clean my room, went three days without housekeeping. Front desk desk told me that rooms were only cleaned every other day. House keeping supervisor later told me they should have been cleaned everyday. Was told they were out of towels and would bring me some later, that never happened. Linens were severely worn and stained. Towels and washcloths were in worse shape. Dog droppings were all over in front of the room in the grass. Highly recommend that you don’t spend your money here unless you want a stressful stay!!

Red Roof Inn at 3025 N. Main Street, Anderson, South Carolina 29621. We were unable to stay at this location due to the unclean room, no curtain on the full-length window, door did not shut and lock correctly, lobby and room had a strong odor.

Me and my dad stayed the night at the Red Roof Inn in Jackson Mississippi and it was absolutely disgusting. There was holes in the floor, a hole in the ceiling, mildew in the fridge, just nasty. Please don’t waste your money here.

We stayed here in rock hill at the Red Roof Inn. The toilet was messed up in room 215. The hot water in the shower runs out in 5 minutes. Hot water in the military lasted longer than that when I was in boot camp. I would not stay here. It’s shady at night and we had reservations for 2 night but left after only one and should be refunded for that one night which I’m sure won't happen. I should have just stayed in my car.

Had a reservation at the Red Roof Inn--Tampa Fairgrounds Casino. After checking in and going to our room we found it to be FILTHY. The bed sheets were dirty and the bed/sheets had dead bugs on it. Also the bathroom door had a hole in it and the bathtub was FILTHY. This occurred on 10/07/2022. Today is 10/17/2022 and I have not received a refund from Red Roof. I have sent several emails (4-5) to Red Roof Customer Service and all they have offered is a certificate for a free night stay. Would want to stay at that Red Roof Inn---NOT ME!

I stayed at the Red Roof Inn in Parsippany. I was charged for a room that I didn’t stay in and when I asked for a refund they tried to refund me $30 from $155. Door lock was broken. Room phone was broke. TV did not work and the worst part was roaches. That is unacceptable and should definitely be giving a full refund for.

So I got evicted after Covid hit & didn’t have money for move-in cost for a different house so I ended up at the Red Roof Inn on Dequindre Road in Warren Michigan! I was stuck there for 7 months! I’ve seen dead birds laying on the grass while walking my dogs & also seen a used condom laying outside of a door to a room! When informing the workers these health dangers were left. Had I known I would have 2 fraudulent charges on my disability pay card I would have photographed these disgusting things laying about!

Room was disgusting. I was with my small children and I had to lay down my personal clothes so my kids didn’t touch the stained sheets and duvet. The staff was lovely and the restaurant was good, but the room smelled of bleach mixed with pee and throwup. The room overall was disgusting, and I would absolutely never stay there again. I wouldn’t even shower there, or use anything in the room. The location is good but they charged for parking even though on the website it said it was free. The guy at the front advised he gave us a better room and it was horrible. Priceline advertised the room as 3 star but when I called the hotel (after hours and hours of them not answering) they confirmed it was actually a 2 star.

Booked Premium room at Red Roof Plus Atlanta-Buckhead. Disgusting. Room smelled of smoke, broken curtains, broken AC, marks on walls (blood?), dirty fridge and no snack box. All we got was coffee. We booked this room looking for comfort and knowing there would be something to drink and snack on before going straight to sleep after a long 10 hour drive would be perfect. Was totally disappointed. And we get charged a deposit for any damages or smell of smoke. Tell me. Do these room not get inspected. Do they not care enough that this is a brand? Do they not care enough about making sure what a customer is promised is what a customer should get. The fact we paid to have the “Premium Room” and it was the worst we have ever stayed in. After reading your description of the Premium Room I am saddened that this is what is considered an upgrade with luxury bedding etc.

She has a huge heart. Knows how to be professional and friendly at the same time. Understands guests' concerns and needs and goes out of her way to go above and beyond to manage the place. She is there all the time and should be recognized for her excellent service and time put into this company. My room was standard but clean and bug free. All that matters. I will stay here as long as she is there.

I stayed at HomeTowne Studios in Kent/ Demoines, Wa that was booked through Priceline and I'm here to say it was the filthiest hotel I've ever experienced. Any good reviews about this property are fake. Not only did I personally have to clean the room I booked, but the office staff were rude and indifferent about that, like it was my fault I booked there. No fresh towels or maid service whatsoever. I want a refund, but I know that's not going to happen. I just pray that I get my $100 dollar deposit back. I stayed at this property from 7/13 to 7/20, 2022. I will never stay at a Red Roof property ever again and I'm tempted to file a complaint with the Washington State Department of Health. Of course, the BBB will also be contacted along with the ACLU. This property should be closed down until it can come back up to livable standards. Also, there is a huge rat problem all over the property.

We stayed at the Rockford, Illinois, Casino District Red Roof Inn on June 4, 2022. Upon arrival we unloaded our things into the room and went for dinner. When we came back we noticed a cigarette was stuck in the peep hole (which is something crack heads do) and there were ants everywhere--on the counter, the tub, the toilet, the towels, on the floor and some crawled into the carpet under the bed. The front desk was contacted and the girl came to our room. She offered to relocate us. She also said upon arrival that this was the last room on ground level. We had been on the road for 10 hrs that day, we were tired, we are 70 yrs of age and both are cancer patients. We didn't want the hassle of moving and climbing stairs. Then during the night there was this head-banging thumping music and extremely LOUD voices from down the way that woke us up! And we had yet another 10 hrs drive to our destination.

Red Roof Inn MIAMISBURG OH FRAUDULENT. Charged me for a room that was not secure with no working deadbolt work on the outside facing door! Good thing I brought my gun, had to jam the chair under the door and sleep on the far side of the room! The fridge was frozen over and had water on the entire floor and had the rug wet! There were other no rooms available and I had no ride to another hotel. I am handicap and cannot get around easily yet the office had me walk back and forth a half mile as there was no phone cord on the in room phone. I never authorized ANY charges as the room was not safe or suitable for occupancy.

This is the worst hotel, RED ROOF INN, I have ever stayed in. My family reserved the room and paid in full at reservation had we known it was terrible, we would not have reserved. And had we not paid in full, I would have left. Rude male staff, overfilling tub, sink knows was not working, air conditioning was not blowing cool air. I am sure people are reserving rooms based on online pictures and they are inaccurate, basically being dishonest. They should remove the pictures.

I visited the Lake Jackson, Tx location and booked ONE night. My debit card was charged at desk so I thought I was covered. Checked out next morning (earlier than check out time) and THOUGHT everything was fine bc I was given my $40 room deposit back that I had to pay in cash at the time of booking. Two days later on EASTER SUNDAY my card was charged again for the same amount!!! I tried to call the location to see what was going on but I got nothing but attitude as if I was in the wrong but they took my money smh so I called corporate office of Red Roof Inn and got nowhere. They sent me and email regretting to inform me that they would not be able to help me. Smh this is NOT a good company at all so save your money!!!

Squealing noise so loud. It hurts your ears. Kept me up half the night. Called front desk they acted like nothing was wrong. I had to ask if a alarm was going off. Good luck if you have to stay. Recommend ear plugs 1-26-22.

Very friendly, very knowledgeable about the policies, very helpful. I've been in Savannah Georgia since January 10 and this is the best customer service I've seen so far❤️with a well-kept clean establishment there for our safety. What a delightful bag breakfast for our safety due to Covid.❤️I would recommend this location to anyone Visiting Savannah Georgia. I look forward to coming back. Very pleasant stay.❤️

I wish people would listen to you when you file a complaint. I told the customer relations team that every stay has been an issue with extended stay. Not just because of whether they don’t listen either just like the staff. My husband has been a frequent customer with Coliseum location since October or November 2021 and extended stay has been an issue with the service desk. The owner I assume has major attitude. When you’re dealing with people customer service should be your number 1 priority. The owner is very rude and need a reality check.

We opened the door, looked pretty nice until about a few minutes in. I went into the bathroom to see a filthy bathtub (which had a small ** stain), toilet seat, and the bathroom didn’t even have a lock, there were many small tick-like bugs in there. Some of the outlets did not work, the coffee maker did not work, the channels barely worked due to “weak signal”. I had a 2 king sized bedroom and there was a drawer in between the beds, I opened it to find about 4-5 cock roaches running around. The sheets were a little dirty also. When my father told them how many of us were there (4), the guy went outside and walked up to our car and looked through both windows which made us feel uncomfortable. The soap at the sink was very dirty and there was no shampoo or conditioner. The Tv was at a really bad angle and could not be turned either. Do NOT use this hotel, it’s affordable but the money you’re saving is not worth the quality you’re receiving.

This is in regards to the RED ROOF INN; 26,300 Dequindre Rd; Warren, Michigan. They rented me a room for a week (prepaid) that was a disaster zone. Bathtub filled with dirt; toilet running continuous; no TV; NO INTERNET; lamps not working; food rotting in the fridge and on and on. When we complained; they indicated they would issue a one day refund and correct the problems. They did not correct the problems and when another similar room became available, they moved us to that room. Not as many problems; No Internet, TV no remote; toilet working off and on; lights not working etc. Complained and we were told they would fix the problems; not so? They did nothing and then the GM and night manager kept avoiding us. They advised they would not refund anything in spite of commitment made. What a disaster the week was!

We were traveling through the area after watching our daughter play a college ball game. With my first responder discount, the room was $166 after taxes and fees. The lobby was nice…the room…disgusting. We walked into the room and the light switch on the wall did not work. One lamp worked. The humidity in the room caused every surface to feel slimy, the sheets, pillow, and bed were damp. The light in the bathroom did not work. Metal lamp bases had rust all over them. German roaches crawled on the ceilings and wall. Spiders were frequently found also. Mold on the ceiling was painted over. The bathtub hardware had pieces missing. $144 is WAY TOO MUCH FOR A 1 star hotel that was advertised as a 3 star. I’ve stayed in cheaper motels that were much nicer. Also the towels were already wet due to moisture in room. Do not recommend!!!!

I just loved it here. Everyone was just awesome. I had everything I needed, a lady I think Terry by name-checked on me daily and made sure of it. She even went and got my family a few snacks while they were waiting on me to get ready. The food was great. Everyone smiled and was pleasant every day. The housekeeping staff would make sure my room was clean, Terry you did a great job. The hotel is pretty. Just a top-notch place to be. 10 out of 10.

This review is for the Red Roof Inn in Bowling Green Kentucky. (Had 2 rooms) First off they want a $250 deposit per room, yes $500 for two rooms!! And these double bed rooms are tiny! Extremely small. It was absolutely one of the most disgusting hotels I have stayed in in all my life. We literally had to clean our own toilets that had urine and pubic hair on the toilet seats.

There is a lady who works in the office (wavy/curly hair) whom is very disrespectful and rude whom does not know how to do get job correctly nor does she treat customers with respect or live by the "customers always right" memo. I had rented a room with my sister and had asked the man who rented to us to have both of our I.D.s on file because I knew I would have a hard time with any needs I had after the fact but this lady took it far bring l beyond difficult.

Terrible customer service. Terrible rooms. Terrible smell throughout place. The room wasn't the room I selected. Late check in. No one ever answers phone. The general manager went from talking like a man to girl to me.

Dust was caked up on the bathroom fan. Toilet seat was broken. Message light flashed and couldn't be shut off. Tissue dispenser was empty. Curtain didn't close. No hot water. It was Memorial day weekend, so instead of being $90, it was $265. I asked the specific hotel for $175 to bring it down to the regular price (even though it wasn't worth that). They declined. I emailed with corporate. They said there was nothing they could do. Really? I wish I could post the pictures. It was gross. I would say which specific hotel it was, but since corporate declined any help, it's a chain-wide thing.

We smell ** coming through the walls from the room next to us and outside when we drove up. The mattress has holes in it with the spring wires coming out of the hole. The bedspread has burn holes in it. I asked for another bedspread and housekeeping said they didn’t have any. I had to go to the laundry room to get a bath mat and washcloths. I received a bath mat and one washcloth. The guy said one of the washing machines was broken. There is no phone in the room. I tried to call the hotel before l booked it but no one answered the phone. I’m guessing that they do not have one, because when we checked in at the front desk, the phone never rang. We don’t feel safe here. Probably will not get any sleep. We will never stay here again. We booked it through Snaptravel.

The price is very interesting and the maintenance great. Every time we get in we’re enjoying. Breakfast are great and the team too. They’re very accessible, clean and comfortable. I would recommend them.

The Works staff here are very pleasant, courteous and will adhere to any requests that's within their means. I also love the fact that it's right down the street, 7 minutes away, from my job. If you're looking for a place where you and your canine and rest overnight you should definitely visit this Red Roof Inn Georgia... Red Roof Six Flags.

The Red Roof Inn was a great experience and the best place I've ever say that in Hickory North Carolina. The staff were amazing and friendly. The rooms are very clean. No bed bugs. Or any other bugs. I recommend this motel to anyone who wants to stay or visit hickory.

Dirty room, the whole place is falling apart, dead mouse included free of charge. Hard to get any kind of help from staff, front desk doesn't speak English well, in general not a pleasant place to stay a night.

I stayed at the Red Roof Inn for 3 nights Friday, Saturday and Sunday. That just passed. Not happy. First the bottom of door was broken so I put a towel down making sure no bugs etc. came in after killing a bee. Then I had to be up at 6am for work Monday. 11 something pm there’s SO much commotion Upstairs. After 20 minutes I open my Door and all I smell is weed and group of young kids playing music partying. I called the desk numerous times no answer.

Red Roof have really stepped up in the game. They have updated most of their properties and really have cleaned up. The decor and comfort is also there. The prices are very affordable as well. I have been staying with Red Roof for past 10 years, and will be using them again. Sign up for their rewards and that will earn you free night of stay.

The 2 staff people I spoke to in DOVER, DE Red Roof Inn were not only rude, arrogant and just plain inconsiderate, they both need classes on working with people. I did an online reservation for a friend. I was using my debit card to pay for the room. When entering the guest info I put the friends name as the guest. The site said the guest name had been updated. I had made the reservation around 6pm. By 8:30pm a woman from Red Roof in Dover had called me asking if I was still planning on staying. I explained that the reservation was supposed to be in my friends name not mine and that yes they were still coming, she was abrupt and rude during this conversation. In order to save myself from having to speak with them again I immediately went back to verify the guest name. Sure enough she was right and I once again changed the guest name to the correct person.

I stayed at Red Roof Inn Trevose PA 19053 for 2 months waiting to move into my new apt. And their service was great all around. Every 2 weeks I received a free day. Also one time I got sick and couldn't breathe. They came to my rescue stayed with me until called 911 and made sure I was taking care of GREAT PLACE TO STAY.

Red Roof Inn goes above and beyond their calling. The minute you walk in you are greeted by a smiling face. The person at who books your room will make you feel right at home and is ready to answer all your questions. Everyone you have contact with treats you and your 4 legged children with respect!! Yes, they are very Pet friendly! Each of my visits, the rooms were fresh smelling, clean, and comfortable. I am very critical of bathrooms, so I can tell you no worries in that category. Sanitary by all means.

My family and I were on our way back from a vacation, we were very tired and wanted to have some rest at Red Roof Inn/ Toledo-Holland. We rented three rooms there. All the room were very dirty, in my room the sink foist was broken, no fridge and microwave in the room the ice maker doesn’t work. There were no coffee in the morning and I we were trying to check out but there were no one at the front desk for more than 15 minutes, we were in a hurry so we left without checking out. I have been using Red Roof for more than 10 years, this one was horrible.

You get what you pay for, the pictures look nice. Price is reasonable but when I went around five times to find my room I wanted a shower and bed. What I got was not a shower. I get up leave out thinking I would get fresh towels. Wrong again. I don't mind so much of touching my but not leaving towels and soap I don't want at least have the decency to make your way to bring a person sheets and towels, and I want my money back.

From the moment you enter to check in to the moment you check out there is always someone there to help you out. Whether it is getting a key when you have forgotten to asking for a few extra towels you will find a smiling face behind the counter to assist you. The maids are more than happy to help make your stay peaceful.

I rented a room because I had an early flight to catch. Arrived between 10:30 and 11:00 pm. Came in to the room, slept, and departed for the airport around 4:30 am. The next day, I noticed a charge on my bank account for $250. I called and spoke with the owner. He told me the charge was for the television that I destroyed. I never touched the television. When I disputed the accusation, he said I was on camera. I asked "You have cameras in the room?" He mumbled something that I didn't understand and he hung up on me. I have never, ever had anything like this happen to me at any place I have ever stayed. Makes me wonder how often they do this kind of thing. I don't know if I will ever trust this entire chain again.

I was a guest at the RedRoof Inn at the Airport Rd Jacksonville FL Sunday April 19,2020 and was bitten up by Bedbugs. As if this experience wasn't traumatising enough the bites by Tuesday afternoon had become infected requiring medical attention. RedRoofs response was to offer me a $24 refund, that I didn't except. Do not stay here. The Board of Health needs to close this location immediately!

The owner here is extremely rude and disrespectful. She doesn't know how to treat customers and lets her emotions get the best of her. She yelled at me and embarrassed and humiliated me in front of a lobby of people and called me a liar and threatened to call the cops on me for having my girlfriend over to the hotel room past 8 pm because she wasn't listed as a person to occupy the room on the reservation. I asked what the resolution was and even offered to pay extra money to have the ability for her to stay the night with me and she refused to allow me to do so.

I choose this location because my family gave my mom a 80th BDay party, Red Roof which was next to the hall, I didn’t rent a car because the Red Roof was walking distance, the room was dirty, floor had dirt in every corner, Mat by the door was Filthy and Rings of dirt along the tub, the walls was filthy, the toilet was dirty along the side as if it has not been cleans for a while, The mirrors were dirty. There was dirt along the wall. I asked for a non-smoking room because I have allergies. It was terrible. It smelled as if guest have been smoking in that Particular room for some time, I did not receive a Professional courtesy call to let me be aware that time has changed. There was a loud knock at the door. I was thinking maybe the building was on fire, their stand this person not v friendly saying check out time is eleven, really. Wow. Not professional at all, I had to go down to the office to ask if my tub could be clean.

I have stayed at some truly decent RRIs in my travels, but the one located in West Knoxville was NOT one of them. I was in town for nearly a week for orientation classes to start a new travel assignment. I always make sure I check to ensure the hotel is 100% smoke-free due to my severe respiratory allergies to smoke. I arrived and within thirty minutes requested to be switched to a different room since the TV didn't work. Everything seemed okay until I started to smell cigarette smoke in my room. I knew I had seen a puffer at one of the side doors as one often does at many of the non-smoking hotels, but that certainly shouldn't have been coming into my room. The smell continued to intensify to the point I was ready to head to the ER for a breathing treatment and steroids. It was coming from my bathroom, which to the best of my knowledge had no access to the outside.

We had a bowling tournament in Elyeria OH on the 28 and 29th of February 2020. The ladies at the desk were nice but we got to the room and the floor was dirty and sticky. The mini fridge had goop in the bottom of it. The towel rack was missing the bar and they put the towels on the back of the toilet. There was dirt and hair balls in the corner of the bathroom. Our bowling league from Lancaster stays in area often and we will not be doing it again. They lost a chunk of business.

After reading the reviews from other hotel guests, Red Roof Inn needs to vastly improve customer service or they are going to lose their hotel business. What kind of business falsely accuses customers of something they didn't do? The customer is always right? Run!!!! Do not walk away from this hotel!!! Red Roof Inn in Gallup New Mexico charged us a smoking fee for staying in a room that already had an odor when we got there. They were very nice and gave us a room on the ground floor that we did not request and so we decided not to complain about the odor. We just wanted to get some sleep and a shower.

I stayed at the Red Roof Inn O'Hare Airport/Arlington Hts. 11/13/19 and departed on 11/15/19. Prior to going to the hotel, I spoke with Marzette over the phone. I was not familiar with the area, so he provided me with information to get a reasonable taxi to the hotel. Upon arriving at the hotel, he was very pleasant and very professional checking me in. When I was unable to get the heat to come on in my room, after several tries, he came to my room and solved the problem. The room I was in was a bit dated, but for the price I could not complain. The professional customer service I received from Marzette exceed my expectations and aided in making my stay enjoyable. Conf # **.

I was conned out of $600.00 by 2 clerks at RRI Huntsville, Texas while a guest there. On the date I was to be paid back for the loan I travelled to the motel and was told by TANYA PHILLIPS that she was not going to pay me back and to "GET OUT OF HER HOTEL". I have made a police report and called RRI corporate who told me "too bad, not our problem". I disagree. RRI refuses to take responsibility and still employs said clerks, even after I reported being robbed by TANYA ** and SHANNON **, clerks at motel.

I don’t even want to give the one star! Traveling home after vacation I stopped at this location. They would accept my dog so I paid for my room. When I got to the room I walked through before bribing my belongings in. I found five roaches from the door to the bathroom. Went to the desk and told them that it was unacceptable. They offered me another room but declined. (If there are some, there are more.) Asked for a refund to my account. It took 3 days to get the charge credited back to my account. Had to contact my bank and file a claim. Call RR customer service and I was told that my bank needed to call and verify the information for the refund.

After staying a night here from traveling 6 hours, I wake up and later that day discover tons of tiny bites all over my body and I was itchy! Found out they’re bed bug bites! This hotel doesn’t clean up and is utterly disgusting. Don’t go here unless it’s an emergency!

I am so extremely disgusted. I have stayed in one other red roof previously and was very happy with it. But this. This one was a freaking nightmare. The rooms were just as much as the SUITE we had stayed in the night before and was so tiny and dirty. Hair left in the bathtub, etc. but the worst part, I had placed my phone in the drawer near the bed at night and woke up the next morning, went to grab it and found a drawer full of USED NEEDLES!!! So my fiancé went to the front desk where they hardly even apologized... I am absolutely disgusted and disappointed. No one came to clean them out, no one apologized. Very terrible.

I rented a room for my daughter and grand kids at 65 Columbus Avenue in New Britain, CT. They all came out full of bug bites. This was happened 10/11/2019. I called the owner and she basically called me and my family liars. ROOM 323 is infected.

2.) I booked through Hotels.com and they were extremely helpful and considerate throughout this whole ordeal. When booking, I selected the option to pay at the hotel. The reservation gets held on a card but no charges go through until you check in. Makes sense.

First night was horrible. There was guest from several rooms they was fighting. A gun was involved then they kept yelling back and forth to each other. The second day we had problems in our room. We went to the front desk for help. They said they don't call police. No phone in the room. Bathroom door broken.

We booked this motel to be nearest the Allentown County Fairgrounds for one night. When we saw the place from the highway, I wanted to drive on by…but one of my family members was already there and checked-in for the night. Despite the unkempt outer appearance and the "adult toy store" next door, I was hopeful when I saw the Girl Scout building across the street. The check-in was not very pleasant and we felt uncomfortable giving our credit card. For that reason, we paid cash. Unbelievably, the clerk required $50 deposit BECAUSE we paid cash (what?! ), and insisted that my husband's driver's license had to be copied as well. We will be watching for anything out of the ordinary as a result, but we were unfortunately out of options at this point.

This is a zero star experience. I stayed at Red Roof Inn #689 Stockton 1707 W Fremont Street Stockton, CA 95203 for one night. I would never stay at this Red Roof Inn again and will most likely not choose to stay at Red Roof Inn in the future. There was a live crawling cockroach in the bathroom, as well as what appeared to be spots of blood on the floor around the toilet. There was another live crawling cockroach beside the bed.

Red Roof Inn Des Moines can and will cancel your room before their posted check in time then turn around and tell you it was your fault. I booked a room with this hotel thru Hotels.com on 11/2/18 for a stay on 8/10/19 because I knew this was one of the busiest days of the year in Des Moines and hotels would be selling out fast and raising rates as the date got closer. We arrived at 1:50pm on 8/10/19 to check in, only to find they didn't have our name or conf#. Front desk guy said it was a 3rd party issue and I needed to contact hotels.com. So I did. Hotels.com still had my valid, confirmed reservation in their system so they called the hotel.

This is regarding a booking for a night at HomeTowne Suites by Red Roof in Aurora, CO, 3705 Chambers Rd, Aurora, CO 80011. My experience with the HomeTowne Suites by Red Roof in Aurora was only positive in that I could make a reservation online. Everything else was a nightmare. The service at the hotel, the accommodations, and the customer service in trying to resolve my stay were all so poorly handled without any care for the customer.

Usually we love staying at a Red Roof Inn but this time we got terrible customer service. My husband tried to make a reservation at the Red Roof Inn in Plymouth MN. He was told no need to make a reservation. He left his name. When we arrived, there were no rooms available. Website said had rooms but we were turned away. We are part of the loyalty program and have stayed at a few inns between Iowa and Tennessee. We have always been treated with the utmost respect. We don't understand.

I booked a room through Hotels.com at the Red Roof Inn in Des Moines, IA for May 15, 2019. In the comments sections, I asked for a ground floor room due to handicap. The price was $61.87, which included taxes. When I arrived at the hotel, I was told by the desk attendant that price was for a 2nd floor room only, a ground floor was $80.63. I asked to charge my card the extra $18.76, but he said I would have to cancel my room and I'd get a refund within 3 business days. I did exactly that so I could have a ground floor room. When I had not received a refund by May 25th, I contacted Red Roof via their website. The next day I received an email from Alex at the main office saying they would contact Des Moines.

I stay at the Red Roof Inn Alexandria, Virginia. I Saw a cockroach and the microwave was dirty. Was told that would get a partial refund but instead got charged the whole amount plus an extra 44 dollars just ‘cause I was moved to another room. Why get charged when I saw a cockroach - unacceptable.

Red Roof Inn: Trevose PA. This is my experience at the Red Roof Inn in Trevose Pa (Near Phila. Pa). We checked in Sunday the 16th June around 5:30pm. . This was for 10 days and check out on the 11 day. When we checked in we went to our room, it was small and since we are going to stay there 10 days I went back to the office and ask, "Do you have a room with a fridge. Also a coffee pot." She said “Yes it’s the next room next to yours. It’s an ADA room”. (I said when I made the reservation I need first floor because my wife is unable to go up steps, plus she was standing right next to me when I checked in and anyone that saw her knew she was handicapped.) So they gave us the ADA room which was nice of them.

I paid for a weekly rental 2 days into my rental. The Iranian the guy said I needed to give another $100 deposit because my dog was in the room and if I didn't have the $100 I needed to check out without a refund.

Red Roof Inn at Wichita Falls, Texas location. I reserved a room for a three night stay. Unfortunately, I experienced exposure to bed bugs. I started itching after 10 minutes of laying in bed under the cover. I discovered bits and irritation on my face and stomach. Just be mindful that everything that looks good can be conceiving. When I pulled back I actually saw a bed bug on the covers. I’m still experiencing itching and skin irritation.

I was staying here for a week. Within 45 minutes I had already been chased down by the owner & the police were on their way to make me leave. All because I had my daughter helping carry my Stuff to the room. They said, "You can’t have any visitors or anything." It should have only took me 5 minutes to do this. The bathrooms were nasty with hair and dirty footprints. The room smelled like cigarettes and the blankets had burn holes in them. The workers were very rude and unprofessional.i then wanted a refund since I was threatened with police and made leave. They still charged me for 1 night even though I was there for less than an hour. It’s been 72 hours and I still haven’t gotten my refund yet!

Filthy dirty in Chesapeake VA. I WAS OVERCHARGED by $9.00. Brought it to the clerk's attention and she said, "That is what you were quoted" and would not change the bill. It was too late to argue. I checked the website and it was $9.00 less than I paid. I WAS OVERCHARGED! THE DOOR OPENED TO THE PARKING LOT, easy for unloading but not the safest design. I had to PUT A CHAIR IN FRONT OF THE DOOR.

Our first time in HHI area. Loved it. May 2019. We stayed 5 days and location great. The desk helpful and friendly. Room nice and clean, bed cozy. We will be back again. Close to food and beaches. Room prices affordable.

I stayed at a Red Roof Inn in Lafayette Louisiana for Easter weekend. The first room they put me in the a.c. did not work along with the t.v., phone, and the lights over the bed. I went to the office and they put me in another room where everything worked BUT it smelled of smoke, the sheets were dirty and covered in dog hair (I'm allergic). When I went to the office they brought more sheets (also covered in dog hair) so I complained again, the lady in the office told me there was nothing she can do about it and that she did her best to accommodate me. HOW ABOUT SOME CLEAN SHEETS!!!

We stayed at the Red Roof Inn at San Antonio, Tx. Address is 6880 NW Loop 410 on 5/10/2019 and checked out on 5/11/2019. I reserved two rooms and spent $186.00 on them. The rooms were filthy! The bed sheets were dirty! Semen in one set of sheets along with pubic hair and blood stains. The A/C didn't work and there was absolutely NO hot water!! I would like my money back!!! Thank you. Paulette **

This was the worst experience I ever had at a hotel and I stay in quite few of them. The hotel that is on Olson Drive Rancho Cordova. The room was dirty. There was tons of trash under the beds. We found syringe in our bathroom. There was a crack pipe right by our room. The police came thru. Went thru everybody room which left my kids terrified. I will never stay at this place and if you have a family I suggest you don’t stay here. Now if you a ** all ** and ** is welcome there!!

As a Red Roof Redi Card member I have till 8 pm to cancel a reservation. It is 3 pm and I called to cancel and they still are charging me for the night. I tried to explain that as a Redi card member it clearly states I could cancel and she simply said, "No sorry mame, I will be charging your card. " How is this right?

(410) 796-0380 Red Roof Jessup - Total rudeness and the quoted price on the phone was a special of $57 and when we arrived were charged $79 and told that we never got the special price - actually saying we were lying. We want a refund between the price we were quote and the actual charge. No receipt was available for us and the attendee was very rude and pretended not to hear our problem. Terrible service.

Terrible customer service. When I told the receptionist upon check out about our experience she pretended not to speak or understand English. I had a crazy clanking noisy vent from the bathroom that kept my daughter and I up ALL NIGHT! It kept banging as if there was squirrels or rats in it. Our room was not clean. When I asked for more towels they pointed to the pool sign. Trash and filth throughout the halls. The complimentary breakfast is a joke. Just some old stale muffins.

The experience was quite painful. Booked 2 rooms with 2 beds since there were 6 people, 4 adults and 2 children. First they did not have the second room for us kept trying to insist that my sister in law’s room was mine. After finally getting that settled we left since the rooms were not ready which was fine since we were early. Came back later to check in again we had the same issue with the later manager only stated that we booked one room and tried to give us my sister-in-law’s room. Again settled the room issue only to be told told they only had 2 rooms with 2 beds and a king size room. It was another discussion about how we had 6 people in our party and we need the rooms with 2 beds not one bed. The afternoon clerk insisted she was going to give my in laws (party of 2) 2 beds and give us the room with king size bed and the last room with 2 beds. Explained again we had a party of 6 and they were only 2 people.

I reserved a room in KENTUCKY for 2 nights coming from TX. When we arrived at 11pm.. They were overbooked!! Gave us a "sorry" and we'll give you a free stay tomorrow! Showed up the next day to receive a key.. And the room we walked in had another couple NAKED in bed!!!! I immediately returned the key and left. The next day I go to make a purchase and my card is overdrawn 300 by Red Roof Inn even though I NEVER CHECKED IN!! I reached out to corporate and Mr Alexander the CEO and was told "Oh Well". Definitely pursuing charges for ALL the inconvenience and HORRIBLE customer service.

When I checked in for my 11 day stay I was told a price that I hadn’t booked it for. I asked 3 times if it was correct she said yes it was less than I booked it for. I paid it then I went to my room. It hadn’t been cleaned but no biggie not complaining it's busy season and nowhere else available. I cleaned it myself. Used my own sheets and towels whatever but the price still bothered me so I called on the eighth 6 days into my reservation and asked if I owed them anything they said no because my checkout date is the 9th then they wanted to argue with me about my checkout date even though I have 3 receipts saying the 13th then Booking.com called them and they said, "No it’s the 13th but only paid to the 9th that I owe 320 dollars." How is that when I booked at after tax 680.37 and I paid already 533.02.

Red Roof in Melvindale, Michigan had bed bugs and staff laughed when we told her. She was very rude. She did laugh while giving back my refund. I also have the video on recording from bad staff to bed bugs.

Went up to VA Fri night and needed a place to stay. Place was filthy-smelly-nasty. Checked out 10 minutes after I checked in and still haven't gotten a refund back as they've promised. Have to call my bank. Don't ever stay there! Place is a rip-off.

HomeTowne Studios Denver - Airport/Aurora. 3705 N. Chambers Rd. Aurora, Colorado, 80011. I'm writing about Home Towne Studios by Red Roof Inn. I choose this place because it was the least expensive. After our car was stolen and being Robbed and beaten on the RTD while everyone just ignored or watched, my brother and I were in a homeless shelter until we received our check. I booked a room with Hotels.com For 21 days. Paid upfront. I have the receipt for 1225.50 and confirmation #. Our reservation was reconfirmed at 9:21 the next morning. Upon arriving at around 12:40 pm I was so called greeted by the Manager I believe.

I requested a room on bottom floor. Didn’t get it. Room's bathroom dirty, and when it rained water came in and there wasn’t a hospitable atmosphere and I thought there was a pool but I was sent to wrong Red Roof.

The room was clean and all the necessities were there. The bed was comfortable and there were plug ins on the lamps for my cell phone. All the towels were there and they were not stiff.

Check in was smooth as usual. Staff friendly and helpful. We were given adjoining rooms as requested both clean and fresh. Exercise room was adequate. Breakfast very good. Excellent coffee, took one to go.

Red Roof Inn University location in Pensacola Florida, King room on the 1st floor bathroom had ROACHES!!! Upon request I moved to another room. This time a double standard. Next day I originally requested another King room on the other side of the building and NOT be charged for the stay the night before. Reluctantly they said they would not charge me for the night. I decided to check out of the ROACH motel altogether. When I told them I was canceling the rest of my stay and did not want to be charged, she gave me the detailed departure that showed $0 balance and charged my VISA for the ROACH room. DO NOT STAY HERE!!!

The beginning of my nightmare started with a booking of a 3 night stay at a Inn Motel, that BOOKING.COM found and arrange for my 3 day stay of which I had to paid UBER $29.00 to ride me from Philadelphia PA, to Maple Shade NJ. The place that I had gotten booked to was the Hometown Studio by Red Roof, my stay would cost $172.00 for a 3 day stay. So I arrived at Hometown on 11/16/2018 at 9:30PM and since BOOKING.COM had me pay for 1 day in advance, that upon arriving Hometown promptly asked for payment of the 2 days that remain unpaid. Of course there was no luggage cart available so it was a venture carrying my bags to my room. Finally after a shower and having a very late meal I climbed into the bed and I had been on my laptop about 2 hours and about another 1 and 1/2 hour of watching TV I proceeded to turn the lights out, and about 15 minutes afterwards I felt a bite on 1 of my buttocks but I didn't think nothing of it.

We checked into RRI in Dallas by the DFW airport. When we walked into the room there was a nasty odor!! The bathtub was covered with what looked like MOLD!! The sheets on the bed was covered with burn marks. We turned on the antiquated heater but could not get it to work. We still don't know if it worked. We were given another room, which was better than the first but still was a disappointment. Met the manager the next morning but he was less than apologetic to us. In fact he acted like it was our fault!! I would not recommend using RRI. There are much better hotels around. Even though this is a cheaper alternative for a traveler that is no reason to provide such undesirable and unlivable condition for customers!!

Stayed at Red Roof Inn, Bloomington/Normal, IL Friday, October 26 and 27th. I called two days prior to request a king size bed rather than two queen beds. Was told to ask when I arrived and they would accommodate if one was available. Upon checking in, I made the request and was told they had one but it was a $70 up charge. When I mentioned my previous phone conversation, I was told that was the price. Decided to stay with the two queen beds.

They made mistakes at check in and then proceeded to shout at me and behave belligerently. They just want to keep your money. You probably do not want to stay here if you are looking for a pleasant experience. If there are any problems there is no recourse for the customer, no one will speak with you.

*Update 9/20 - I called the hotel manager, Robin, directly and she said rates were already increased to football games in town... BS! - There was a hurricane and games were canceled. They still didn’t decrease room rates and charged the same rate during deplorable conditions of the hurricane. She also told me today that I wasn’t welcome in their hotel anymore due to the complaint. Jay, the Regional Executive, hasn’t even bothered to return my call.

Horrible management. I have been staying for a week and when I wanted to restay the office accused me of having a drug activity outside my room. Seriously? I have two kids and am being accused of drug activity. I was so pissed off. They couldn’t show me the proof but they treated me and my kids so bad. I spend so much money in this hotel. Manager was so rude. They kept my deposit after I clean the room but it’s ok because this place is not safe for kids. If that’s what happening I realized it’s not safe for my kids but someone needs to investigate this place. The manager embarrassed me and accused me for things no prove.

I just got home from a 2 night stay at the Red Roof Inn Plus, Boston Logan. I spent $169.00 a night only to almost jump in a filthy bed. It was full of stains and residue (cover up). After calling the front desk, I could come downstairs for clean sheets??? After realizing that that was a bad idea, I was offered another room. I wrote to customer service, let's see what they will come up with.

We stayed at the Red Roof Inn West in Amarillo, TX last night. While trying to find a plugin I moved the nightstand to find a used syringe sticking out of the floor. I immediately called the front desk. She came with a wash rag removed the syringe. Didn’t offer any other assistance just said, "Thank you for letting us know." I called after we left and the lady said we would get a 17$ discount!! NEVER WOULD I RECOMMEND THIS PROPERTY. I AM LIVID WITH HOW THIS SITUATION WAS HANDLED. I TOOK PICTURES OF THE SYRINGE!

I booked a hotel for an anniversary weekend, and found one on booking.com. It stated a 48 hr cancellation policy. I showed my wife who looked at reviews and found this horrible one. I cancelled, they had 24 hrs to get back to me. I made calls and was told by booking to call the hotel, they said it is with booking.com. The clock ran out and I ended paying a night for nothing. Emailed booking.com, due to the fact they don't have a phone number. They gave me the runaround for a week, which is why I hope this review costs them, it will make me feel better for the money I lost.

What a nightmare! After a very long drive during a nasty heat wave, I showed up with a reservation, expecting all to go smoothly. I've got a very sweet Labradoodle. When we entered the lobby, the gal behind the desk explained that dogs aren't allowed in the lobby. I explained I was traveling alone, and wasn't thrilled with keeping my dog outside in the heat. She reluctantly agreed. Then the nasty witch named Constance told me to immediately remove my dog. How can they claim to be pet-friendly, when they don't allow dogs in the lobby during check-in?

We had reservations for 3 nights there. When we saw the condition of the room we decided to go ahead & stay the night & cancelled the other 2 nights. We were told that was fine & they would credit our CC. Seventeen days later & still no refund. We have called 3X & have been told each time that the refund has been issued & the general manager stays on site & would call us back. We still have not received a return call. Sent an email to corporate but haven't heard back from them either. This was our first time to ever stay at a Red Roof Inn Galveston & it will be our last.

When I arrived room was very hot. 75 plus degrees. I turned air on and it tried but couldn't cool room down until 430am so I didn't sleep. When I checked out I waited to be asked about my visit but since no one asked I suggested that they keep the air on in the rooms when it's hot. Derrick ** General Manager for Red Roof Inn on Luther Road in Georgetown, Indiana told me to do him and the other guests a favor and don't come back. He then told me to **. I feel discriminated against by Derrick and the owners who stood there and watched and said nothing.

Made arrangement for my son to stay at a Red Roof Inn in Austin, TX for several days while interviewing for a position. Immediately following, flew him to D.C. and he stayed at another Red Roof Inn (Maryland) for another job position. The time spent at Red Roof Inns was consecutive. Came home. Broke out into a rash, that grew progressively worse. Shingles! Sent photos, Dr report and complaint to their "legal" Dept. not in hopes of anything other than them accepting ownership/responsibility. Shame on them for not accepting the blame. Quick and simple Google research verifies claims of dirty towels/linens and shingles. My son is 23 and never had them before. For a week he stayed at two different Red Robin locations and returned to a rash breaking out and turning so painful and uncomfortable and yet "legal" claims. Not Red Roof fault. Seriously?

I booked a room on Monday June 4th. I contacted them via phone to book a three adult room with a service dog and 3 cats. The person that took my info failed to tell me that I needed to be there in person to give the ok for my friends to charge the room on my debit card and failed to tell me that I needed an ID to book the room on my name so I got a bit nasty towards the wrong person. Me and the supervisor Victor we worked out our disagreement and got cool real fast. We were there for over a week until last Tuesday afternoon.

We stayed at the Red Roof Inn in Durham, NC near NCCU, and felt so uncomfortable from the beginning. It was not cleaned properly. Sheets turned over to hide dirty sheets. My husband put a blanket down to lay down. The carpet would stick to your our shoes, and the wood floor was filthy. We only stayed because everything else was booked and we had little ones, too far to drive the next morning. Worst of all, we got bit by BED BUGS! An iron and ironing board that they didn’t know what room had it. Drive past it, don’t stop or hesitate. Gooooo, hit the gas and drive.

We booked the Leesburg, VA location due to its proximity to my grandmother for her 100th birthday party. They were supposed to be good. When I made the booking I did not get a confirmation number because the person who was entering the book said the page disappeared and he didn't know how to get back to it. He assured us we had a reservation, though. He also told me after I made the reservation that they were "under renovation". This was fine since I stayed at another hotel a few years back that was doing renovations and there was no inconvenience to the guests. We showed up after having worked and then driven four hours to discover that the "renovation" was full on construction. There was no siding on the building around the entrance, construction vehicle, equipment and supplies took up more than half of the parking lot and old, broken furniture was piled up in front of the building.

Red Roof Inn, Charleston, WV - We arrived around 6 pm. The receptionist seemed very flustered. Was rude to person before me. Said "Power was out in his room, so, either accept the room or go somewhere else!" She then checked us in, and provided a key-card for room 108. When I opened the door, I was greeted by a barking dog and two occupants in bed. I quickly closed the door and ran back to reception. Explained situation. Receptionist seemed even more flustered. Did not even apologize for situation. Gave new key-card and said, "Try this room!" Room and amenities were good value for money. Interstate traffic noise was very noticeable... No offer was made to provide a complimentary upgrade or free room. If the occupants of room 108 would have had a gun, then I would probably be dead or mauled by their dog!! This is the very first complaint I have ever had to make about accommodation, no matter what the 'star-rating'.

Wish there were a rating for no stars. Upon our arrival to the establishment, we noticed leaking ceiling in the lobby and trash in all the corners and crevices in the public areas. Now, upon our arrival to room, we noticed blood stained pillow cases!!! Yes, Blood!!! Immediately called front desk and young man named Mitchell brought us new pillows, apologized, telling us the "cleaning staff is awful", we knew that already, and told us he would reduce our bill by 10% but this never happened. Room was lacking standard amenities such as an iron and hair blower, hair conditioner, tissues. The room key card worked on ocassion when swiped. We are extremely disappointed as we typically stay in Red Roof Inns around the country. We are also in this particular area of PA quite often and enjoyed past stays at this establishment. Sorry to say, it has gone downhill real fast, owners should be ashamed.

I got off the freeway after seeing a sign $44. The lady checked me in when I ask for receipt, she told me that I can get it in morning. I told her that I will be leaving early and I want to know how much she charged me. Only then she told me that my cost is $67.29. For her explanation, they don't have those rooms anymore (for that night). I ask her for a refund because even if they don't have those rooms she should give me the same price on other or take the sign away. From March 9, 2018 until today April 18, 2018 I did not receive my credit. I called the hotel, I called Red Roof customer service. I guess it's time for free advertisement.

I am totally blown away on how horribly I’ve been treated by the Red Roof Inn in Piqua, OH and the Red Roof Inn organization as a whole. I will never stay at Red Roof Inn again and I feel obligated to tell everyone to beware of this hotel company. Here’s my story in a nut shell: My sister from Piqua, OH died while I was on a long vacation in the West. My husband called the property directly and made a reservation for me late on a Friday night in March, 2018 for the next day. I was dropped off at an airport in Dallas and arrived late on that Saturday night. When I tried to check in but the Front Desk Clerk couldn’t find my reservation. She looked several times but she showed no record of it. Concerned about their competence, I decided to go across the street to another hotel.

I have stayed at Red Roof Inns before. Never had a problem. I don't mind economy hotels. I do mind filth. I know you would not put your family in filth. Why should I? So Friday 4-6-18 We arrived at the motel Red Roof Inn 4621 Rittman road San Antonio. Arrived 3:45 and were told housekeeping was behind come back in an hour. So Arrived back at 5. She gave us a room. We walked in and dirt literally crunched under our feet. The floor is wood looking vinyl. Someone had taken muddy boots off at door. All the dirt still on floor. So Obviously had not swept or mopped. Dirt everywhere on floor.

First room they gave us there was drywall all over the room! The second room smelled like smoke and sweat! The elevator stopped working. Instead of getting someone to fix it or check on it they yelled at us and told us there was stairs in either end of the building... Good luck staying here. Nasty, not clean, no keep up properly... Never staying here again!!!

I checked in the hotel in the last few days of the month of March 2018. When I arrived the hotel agent acted as if she had no idea where I came from and why I was even there. She actually wanted me to go find another hotel at a last-minute notice because she didn't want to trouble herself trying to help me. The trouble was when I arrived the room that I got was a king size bed with no pull out couch. I was told there would be a pull up couch for my child. They told me that they do not accommodate pull-out couches at that location. She insisted that it was a mistake that no one spoke to me from the her location but in reality I spoke to the customer service from their location that told me this. I used the service online booking.com to book this reservation with Red Roof Inn. They kept blaming booking.com for their lack of attention and customer service.

I stayed at the Red Roof in Lubbock Texas. The staff was rude. Holes in the walls. Mold and mildew in the shower. Water damage to the wall between the shower and toilet. Shower rod not cleaned. Drain plugs missing. Vent fan not working. False ceiling tiles in the bathroom. Holes in the window curtain. Curtain pull rod missing. Elevator walls are worn out wood veneer. Tiles on floor in elevator are broken. Pool was green. Never going to a Red Roof Inn again.

I stayed at the Red Roof Inn in Downers Grove Illinois and by far it was the worst experience ever. I stayed in a room for a week and not once did room service come to ask if we needed the room cleaned, when I asked housekeeping if they could have our sheets changed the girl gave me a garbage bag and said, "Go put the old ones in there" and she will give me new ones to put back on the bed... What am I paying for? And then when I told the front desk people about the issue they said that if you stay 3 days or more it is considered a week’s stay and they only clean once a week. Then while I was at work I get a call from my girlfriend saying that they kicked her out of the room because we weren't checked in for 6 days only 5, and the supervisor came upstairs banging on the door telling her to pack our stuff up and that she need to leave because housekeeping was coming by to clean the room for the next guests.

When we got there couldn't get in the door cause it was sticking. Had to kick the door to get it to open. Then fridge was turned up all up all the way and it wasn't even cold. Then was told that it was a private bathroom and it wasn't. It was a hole in the wall. It was a nice bucket when we walked into the room. Then pull back the sheets on the bed and there is yellow stains all over the sheets. It looked like the sheets had not even been changed from the last person that stayed there. My husband went and said something moved to new room. New room was better but remote didn't work, room had an envelope asking for money for the housekeeper. Had hardwood floors and they were dirty. When we left to go to a funeral there were empty pizza boxes thrown under the steps and when we returned it was still there at 3pm.

The place was clean. It was near all the place I needed to go to and the service was great. Very helpful staff. They couldn't do enough for you. Not a 5 Star place but for the money it was more than you get at most places I've stayed at. I would recommend anytime.

I booked a room at the Red Roof Inn Peoria on War Memorial Drive on 1/22/18. The Hotels.com website said, in the fine print, that if the room was canceled by 700 pm CST on 1/24/18 that a refund would be issued. I cancelled the booking at 630 PM CST on 1/24/18; I received no email or correspondence of any kind to prove that I had cancelled within the stated time frame. By 2/8/18 I still had not received a refund. I contacted the hotel directly and was told that they have a no cancellation policy, I then contacted Hotels.com and was told that my time of cancellation was 1250 AM CST which is inaccurate. Hotels.com said they would contact the hotel to attempt to obtain a refund. They stated they could not obtain a refund to my card. Seems like a scam to me. I put a review on Consumer Affairs about Hotels.com as well.

Excuse me 'cause I’m shaking so hard right now. I checked my li'l sister and her cat into the Red Inn Hotel in Dover, De about 2 days ago. This morning she went to go get the free breakfast that the hotel offered and came back to her cat missing. She told the hotel manager and staff and they started looking for her cat. They kept telling her that they didn’t see anything on the surveillance camera (a lie we feel) and that they would keep looking. Well my sister just called me crying her eyes out because she believes she found her cat dead on the side of the highway with what looks like a bullet wound in his head.

I have been staying at Red Roof Inn since 2014 and the cancellation policy (which I have used on several occasions) has always been the day of the reservation. My latest reservation was not canceled due to a requirement that I cancel 24 hours in advance. This is a new policy I was not made aware of. They want to charge me even though I will not be staying. They have lost me as a customer! Charge me for one night, lose a lifetime of overnight stays. Not a great way to run a business.

Coming up on the building, both the outside and the parking lot seemed perfectly clean and in order- and, as a past customer of this business (more specifically the one in North Little Rock on Pritchard road- while this time around I'd chosen to take residence at the Red Roof Inn #552) I'd honestly been glad to arrive after the long trip I'd taken to get there during difficult weather on Tuesday 1/16/2018. However, I'd soon be disappointed by what all I'd find.

Sub Par conditions and They dont want to hear it. I recently stayed at the Red Roof in Whitley City, KY. I received an email today to fill out a survey on my visit, which I did. I was hurt and in awe to answer the questions truthfully only to receive an email back from the hotel saying GO elsewhere!

I stayed at University Red Roof in Columbus, Ohio due to an outage of my furnace. Upon arriving, I wanted to take a hot shower. The shower was dripping cold water and the stopper was down. There was about 2 inches of water in the tub. There was rust spots in the tub by the drain. The stopper in the sink was also not working correctly. There was a banging noise coming from, I think, the bathroom fan. Could not sleep all night. The housekeepers were dirty looking and it made me wonder about the cleanliness of the room. The sink area looked like it was wiped down with a dirty rag. Yuck. I was up all night and now I feel like I'm getting some kind of illness. When I complaint about the noise, the front desk just said, "Oh". Nothing else.

Way too overpriced for even the so-called superior room, possibly taking advantage of a weather. Clean but outdated, dimmer switch in bathroom had no knob, old beat up sofa sleeper, must have been an inch gap under entry door. Breakfast was laughable. Would not return.

I'm not at the Red Roof Inn in Parkersburg WV right now. I was there for 2 nights and had to leave. I was there with a family member and I'm pretty sure that they are still in hotel room with my name on the room. Why doesn't your clerks check things like this out seriously if it's not myself personally with proper identification coming in the office to pay for another night or however it works then shouldn't payment be refuse and it's my debit card on the line and my money on the line and God forbid if anything happened my name and my record on the line.

Corporate does not have any policy for it's terribly operated and maintained franchise. Booking on their corporate website is a joke. During a 10 day trip, I was told rooms on the first floor were as much as $37.00 more than the room rate quoted. One motel told me they did not take pets, another said, a pet in an ADA room was not allowed, another that pets over 40# were not accepted. One inn tried to book me a room at another motel, since the desk there hung up on me twice while trying to confirm the booking, she was also hung up on by the same desk person. She put in a call to Red Roof corporate office, and they also hung up on her...

St. Louis location's premium rooms are not what you expected. Manager is lazy and judging. New housekeeping is rude. They could do a lot more for the customers. Offer a complimentary breakfast. Not beat on the door early for nothing. Make sure to have clean towels.

Wake up with a stranger next to you! Imagine waking up in your bed, and seeing 7 strangers in your room, 5 of them standing over you. This is what I woke up to yesterday at this hellish hotel. Previously, Airbnb sent me to this hotel as a perk through their corporate account, as I am a frequent a user and long time 5 star guest. At the hotel I thought the smoke free gimmick was nice and I didn't mind the room. So I decided to give it 4 nights and see if I liked it again. After 2 nights, I was satisfied and wished to extend my stay 2 additional nights, to make it 6 total (I had just confirmed the move in date for my new house, starting Oct. 6 nearby).

This Motel chain is in big trouble with its management abilities. Each location we have stayed at has the ability to do as they please when running each location. This is a bad idea for such a large chain. They have different locations charging high prices and poor service. They need a one rule network. This motel chain is headed for bankruptcy quick unless they change their policies fast. We have complained to customer service of Red Roof and they only leave it up to each location to fix the problem... but they do nothing about it. They just send a "We are sorry" email but continue to do the same things and they lie about what they have done.

My stay at the Red Roof Inn and the locations is Commerce, GA. I arrived at the hotel on 9/26/2017 and the desk clerk was very nice and I ask about how clean the rooms were and she replied very very nice so I decided to stay the night after driving over 500 miles that day. I entered my room and at first glance the room appeared to be what she described. I was very tired and decided not to set a alarm and sleep until I awoke the next day. I had to use the bathroom about 4:00 am and as I was walk to the bathroom I felt something crawling on my back and turned around to the mirror. To my disbelieve there were 2 grown cockroaches on my right shoulder so I got a towel and got them off and stepped on them.

Checked in 09/25/2017 at 7:00 pm Room 153. They have a bad bed bugs problem, this place is nasty. They will have you in the emergency room. It's sad that people are so confused about what's clean and what's not clean. I had to be treated at emergency room after stay at a hotel that I had to pay for. Jacksonville, FL has the worst hotels on the east coast. The city needs to close these cheap hotels down. Red Roof Inn has no check and balances when it comes to their brand. Anyone can pay the franchise fee and get to use their name in a hotel. I hope they get it together before someone gets hurt or even dies over a nasty environment at a hotel.

I recently stayed at your Red Roof Inn. My experience was not good and I believe I will not stay there in the future or recommend this place to anyone else. I was in Detroit for my family reunion with my granddaughter. We stayed from Sept 1-4. We were to stay 5 days and I checked out a day earlier. When I first arrived they gave me a room that was not clean, so I returned to the front desk and informed the person there, he apologized and assigned me another room which he inspected for himself before he sent us to the room. Very unsatisfied customer.

My boyfriend and I went to a shutdown job in Blytheville Arkansas for 8 days. We had the worst experiences in the motel industry management. That Indian manager needs to just go back to India, coming from this Native American woman. He was the rudest of the rudest and mean. He doesn't care about customers, he only cares about making money, greedy **... We were given dirty stained towels, the bathroom light didn't work. We were working night shift, so they never even bother go come and clean when we leave and the maids were still there.

This place doesn't even deserve one star! I made a reservation online for the Mt Laurel, NJ location for 1 week. The problems started before I even showed up. When I made the reservation, I was advised the price was $490 for the week and that check-in time was 3pm. I know that I would not be able to check in by 3pm, so I put a credit card on file to hold the room for a later check-in. I still wanted them to know that I would be checking in around 6pm, so I called to location & spoke to the nastiest, rudest and most ignorant person I've ever come across... Ricky! When I asked him if 6pm was ok, he got really nasty. So I tried to just ignore it and go about my day. Then I showed up at the hotel & dealt with his rude ** again. First, he tried to charge me more than what I told online. When I questioned it, he got nasty & said he didn't know why in the most condescending way.

We stayed at Red Roof Inn (River St. Cortland, NY) from August 11 (Friday Night) and August 12 (Saturday Night). We check-in in the midnight (i.e. Friday) and we left on the Saturday morning to see nearby places. We left some of our luggage in the hotel room itself, thought it is safe while leaving in the morning. When we return in the evening I didn't find one of my items which is a small cover which has used clothes (expensive and one-time used clothes) in it. As soon as I didn't find my item I gave a complaint in the reception.