Red Roof Inn Reviews

My boyfriend and I went to a shutdown job in Blytheville Arkansas for 8 days. We had the worst experiences in the motel industry management. That Indian manager needs to just go back to India, coming from this Native American woman. He was the rudest of the rudest and mean. He doesn't care about customers, he only cares about making money, greedy **... We were given dirty stained towels, the bathroom light didn't work. We were working night shift, so they never even bother go come and clean when we leave and the maids were still there.

This place doesn't even deserve one star! I made a reservation online for the Mt Laurel, NJ location for 1 week. The problems started before I even showed up. When I made the reservation, I was advised the price was $490 for the week and that check-in time was 3pm. I know that I would not be able to check in by 3pm, so I put a credit card on file to hold the room for a later check-in. I still wanted them to know that I would be checking in around 6pm, so I called to location & spoke to the nastiest, rudest and most ignorant person I've ever come across... Ricky! When I asked him if 6pm was ok, he got really nasty. So I tried to just ignore it and go about my day. Then I showed up at the hotel & dealt with his rude ** again. First, he tried to charge me more than what I told online. When I questioned it, he got nasty & said he didn't know why in the most condescending way.

We stayed at Red Roof Inn (River St. Cortland, NY) from August 11 (Friday Night) and August 12 (Saturday Night). We check-in in the midnight (i.e. Friday) and we left on the Saturday morning to see nearby places. We left some of our luggage in the hotel room itself, thought it is safe while leaving in the morning. When we return in the evening I didn't find one of my items which is a small cover which has used clothes (expensive and one-time used clothes) in it. As soon as I didn't find my item I gave a complaint in the reception.

My son and I went on vacation July 4th through July 7th and stayed at Red Roof Inn in Arlington, TX. At first we found the room satisfying, but on our 3rd night I was awake every hour or so with extreme itching. I just thought it was mosquito bites. By the time I got home later that day, I had hundreds of bites that itched so bad I was in tears. I called the hotel after learning I had bed bug bites and was treated like I was lying since I didn't lodge a complaint at checkout. He took my contact info and promised a call back later that day.

The Red Roof Inn in Williamsburg, VA was the worst!!! My room had mold in the bathroom, the area were the safe located was nasty and dirty!!! I check out the same night I was still charged for one night!!! Learned the hard way. You get what you pay for!!!

I was unable to connect to the wifi. Called the front desk and was repeatedly insulted from the manager that I perhaps was lame and couldn't correctly input the password. After the banter back and forth he informed me that he would "put me out on my bum." I couldn't believe my ears. I then went to the front desk with my iPad hoping to resolve the issue... and said, "Really, you're going to put me out on my bum?" He said, "Absolutely" and I then replied, "You, a little peon?" And he called the sheriff to have me removed... Never in my life has anything happened like this. I returned to my room waiting for the sheriff but to no avail did one show up to my room. Miraculously, I put the same password in that was given to me and it worked albeit that's why I am able to document this occurrence. I believe that I was scammed.

We stayed at the Red Roof in Knoxville for 4 nights. We were pleased with the room. The floors and walls could have been cleaner, but the sink, tub, toilet and mini fridge were all clean. The bedding was clean and comfortable. The pool was nice as well. There was breakfast and the staff was courteous. We would stay again.

Red Roof Inn Vernon Connecticut: DO NOT STAY HERE. Not Even A One Star. My husband was booked into a room that had just been used by two of the staff members!!! Upon entering the room he knew why there was all the laughs when checking in, first didn't have a room and then did. Paid cash $91.00 that the two girls & man at the counter probably split between them. Went back to office to get my money back and shift was changed. Two girls were leaving and woman with India heritage was at counter and would not refund his money. She told him "your hair is messed up" you used the room. He said "after driving 14 hours yeah my hair is messed up."

I have been a loyal guest... Recently I have experienced mold, mice, roaches, leaking ceilings, broken beds, nasty dirty underwear, used condoms and wrappers between the mattress and box springs hair and stained towels. I was told that I would be given a credit, yet Suzanne the GM has yet to provide one.

I must say this is the worst customer services that I have experience in my life. The ** guy who claimed he the manager the worst manager that I have met. Doing my three days they did change the bed, clean the room or give supplies. When I tried to extend the stay the guy told me if I can make it there by 5:30. He can extend the stay and I pay with cash. When I made it there the front desk had been missing for an hours and he charge my credit card. The front desk lady told me "it's charge. What do you want me to do. Do you want to go find somewhere else to stay." I told her they was being rude on purposes and not to share my information with all of the other customers in the lobby. She made gesture and say "well I can give you your money back and you can stay somewhere else."

We reserved a room online at this Red Roof Inn in Cedarville, PA. We arrived about 8 pm. There were hardly any cars in this massive parking lot. I wondered if it was still in business. I was disappointed in the room. Door stuck on the rug trying to open it. Door latches were in bad repair. Door latch to the next room was falling off the frame. You could hear the people in the next room talking and snoring. When they turned on the faucet it was like it was your bathroom. Pillows were hard and too thick. Faucet dripped constantly in the bathtub. You can hear the interstate traffic going by. I would not recommend staying at this hotel. Was cheap but not worth it.

Visiting Cincinnati and spent one hellish night. Room smelled of smoke. Supposed to be smoke free.. Also some animal smells. Room floor sticky. Never stay at RED ROOF again. They should rename it brown roof.

Understanding that we live in the age where skin color does make a difference in how you are viewed. Today was a true testimony of how racism still exists. Particularly at 29595 Clemens. We had just pulled into the parking lot (12 people) and in the process of us discussing how our workflow went, the night clerk came flying from his office yelling profanity at us to get in our rooms immediately. We asked why was he talking to us with such aggression and demeaning and his response was he didn't give a ** and that he was getting too many complaints about the noise. Mind you, we had just pulled in and it wasn't even 10 minutes that we were in the parking lot when he came after us.

Do not sleep in the Red Roof Inn because the beds are infested with bed bugs! Even after several weeks, I'm still afflicted with severe itching. To make it worse, I contacted their customer service department to issue a refund or any compensation, but they never replied.

Our first experience at a Red Roof Inn. My first impression as we got off the elevator was that the carpet in the hall was gross and worn out and has what appeared to be white paint on it. We arrive in the room and first thing I want to do is shower after a long day of being outdoors so I go ahead and do so. As I'm getting dressed at the bedside I have what appears to be a piece of black dirt on my feet so I tell my husband when you shower do not step on the floor so he uses the bath mat to scoot to the bed. It was disgustingly dirty! We also found what appeared to be marks on the bedsheets like dry something maybe blood stain and on the reverse of the pillow case it had a spot the size of a back of someone's head that was brown. Eeww eeww. Unfortunately we had to stay at this place but NEVER EVER again!

I had to go to a funeral in Louisville, KY, I arrived at 0500 am in the morning. I could not find a place to stay. I went to Blairwood Road in Louisville, Kentucky and found five hotels. Holiday Inn, Drury Hotel, Belmont Inn, Marriott Hotel, Red Roof Inn. Their prices were outrageous! $164.00, $129.00, and some would charge you for Sunday because of some rule; Long story short I went to Red Roof Inn and meet a gentleman name Brandon; He took care of me answer all my questions. I stay there and was please with what he done for me. Stay three days; he woke me at 0900 am went to my cousin's funeral in Louisville, Kentucky. Whoever his Boss is PLEASE GIVE HIM A RAISE: HE SHOULD BE YOUR TRAINER. THANKS.

Smoke stinking room - I stayed at the Red Roof Inn Dayton Ohio north airport. I was given Rm 128. I told the pig at the desk. She moved me to 132. My youngest girl had a wreck. I had check back in. She gave 128 again. I told her again about the problem. She said it fine. It stunk. I need to stay a few more days. I have made arrangements with another smokeless hotel. l come to Dayton often. I'm from the area. Never again.

Stayed at Red Roof Inn from May 11-16, 2017. The first room was moldy smelling and had mold in the shower with rust coming from the bathtub. I was moved to another room the next day. The tub and sink drained slowly. I had to stand in water when taking a shower. The toilet has a poor flush. You had to wait about 5 minutes between flushes. The staff was nice but the facilities were in disrepair.

I made a reservation for one night June 2nd at Red Roof Inn in Memphis TN for a nonsmoking room. Price was close to $70. When we got there on the 2nd to check in, we were told that the new nonsmoking building requires a $100 deposit! Since we were using our debit card it would be 10 days before we could get it back. What??? Oh they did have a room in the regular section but could not promise it had not been smoked in. We looked at the room for kicks and it was disgusting! Smelled of smoke and I would not have let my worst enemy sleep there. We told him we wanted to cancel and he agreed. We had not yet paid and I am very glad of that. We went across the street and got a very nice room for a fraction more. Do NOT stay at this Red Roof.

We rented this room that the floors were dirty. They don't sweep or mop the floor. I had taking tissues and napkins to clean the floors from someone else spills. My husband has gotten bitten by a Spider or some bug on his arm, swelled up from this bite and the manager is claiming it was from somewhere else. But we haven't stayed anywhere else but here. The cleaning people don't clean properly. They don't clean the bathroom at all while you're in the room and you're lucky to get it clean while your stay in it.

I received the worst service anyone can get from any owner, or manager of a hotel. I went in to the Lithonia location August 2016 to book 10 rooms for my memorial weekend May 2017. The owner Ms. ** never booked the rooms like I thought she had. I visited the hotel on 3 different occasions. Here it is a month before my event, I'm not even on the book, and they say they don't have any record of me making any reservation. The owner also gave me permission to use the lobby area for my meet and greet. I sent out reunion letters last year with this info on it. Now at the last minute I have to go scrambling to find rooms elsewhere not to mention the aggravation of trying to find another venue for the meet and greet. I've never had such a headache. This is extremely unprofessional. I will never ever use, or recommend Red Roof Inn, and will make sure I post this on social media.

My husband were driving home from Florida and started looking for a hotel room in South Carolina. This is on April 8th which was a Saturday. We stopped at the Best Western and Hampton Inn and they were booked. So reluctantly we went to Red Roof Inn next from the other two hotels. Since they had two rooms left we stayed for the night. My complaint is the price was ridiculously high at $151.00 for the night. Checking online I see the prices are only between $60 to $80 a night on a Saturday.

My reason for this review is to make people aware of how the Red Roof Inn is and how they treat their customers! My family and I made reservations there for the 3rd of April and we were going to check out on the morning of the 4th. However when I walked into the room it was nasty and looked nothing like the picture on their site! The beds looked like they had been slept in and the sheets weren't changed. We were on the 4th floor and the window was open and I have a small child! I immediately went downstairs and complained about the room and told them I would like another room like the picture when I was informed they didn't have one. I wasn't about to keep the room I had so we checked out. Mind you I checked in at 12:52 pm and checked right back out at 1:06 pm.

Upon check-in at a Red Roof Inn in mid-March 2017, the desk clerk asked for both my debit card and my driver's license when I checked in. When I asked where the pool was, he told me to walk down the hall to see. Within 2 days, I attempted to use my debit card and it was declined. It was late on a Saturday, so I could not contact my bank for 2 days. I had no internet reception as I was on vacation and the wifi was not connecting, so I could not check my bank account. When I was able to contact my bank and go online to check my account, there was a number of fraudulent charges, several hundred dollars! I contacted my "card services" representative and closed the card.

Wow, I go in to check MY wife & me into hotel. The front desk personnel ask me for ID. I told her I'm using my wife credit card. I give her both IDs, she look at me and tells me, "This doesn't look like you. I can't accept this, I'm going to have to see her." I go to the vehicle. Do all the things you do to get a wheelchair bound person out and into your facility. She says, "I'm not checking you guys in," 'cause I pointed my finger at her. You can look at the film. I didn't. I am a construction worker for over 30 years. Travel all over country. Putting up high rises. You your facility often. In Alabama, Louisiana, West Virginia etc. Never been treated like this. Ohio. Love to get a response.

I rented a room for 3-4 nights and paid for every night. I was in office every morning. No one ever complained to me at all. All of a sudden I came home from work last night with police at the door saying we had to leave due to the noise. Someone complained about the dogs and etc. Not 1 time did they call me and say a word or mention any noise complaints but 18 people in the room in room 121 in and out all hours of the night from 9 pm to 5 am made a complaint. No evict for them. No cops at their door. But we had friends visit and when anyone knocks on doors dogs will bark. However it's a pet friendly hotel lmao.

Horrible experience, staff lied to us, place was disgusting. As Chief of a Search and Rescue Team, I had reserved 4 rooms for myself and members of my team for training. There were two additional rooms other member took care of themselves. Upon contacting the Hotel the first time I was informed that they had a full breakfast bar. Even photos online of the property shows this. They DID NOT have any form of breakfast. There was a Orange and Apple juice machine, However, there was no juice for them. This was a major factor in reserving this Hotel. The elevator was broken. Ice Machines were out of service. Guest Laundry was out of service. The door locks were broken on 5 of these rooms.

Stayed in Galveston. Was greeted by Toby. He was very friendly and helpful. His last words to us as we headed to our room was "Call if you need anything, anything at all. Just pick up the phone and dial 0." We get to our room after a full day of sight seeing so my husband goes to take his shower first. When he gets done I go to take mine. That's when I realize we were only given one wash cloth and he had used it. So I pick up the phone to dial "0". The room phone did not work. My husband pulled the bed out to see if it was unplugged. Checked all the connections. Still do not work so I used my cell phone and went thru the automated system. Finally a woman answered. I told her our room number and that we needed more towels and wash cloths. She said okay. I used the corner of my towel to take my bath and off we went to eat and hit the beach.

On the second day driving back from our vacation we drove until we reached the Red Roof in Harrisburg that we had been in the week prior only to discover that the price was 40$ more. This brought the total cost over $100, more than we paid for any other hotel on our trip and those all included some type of breakfast, a coffee machine and in some even a fridge. We were very disappointed. We felt victims of a price hike which we were told was due to an event in town. We do not plan to return to any other Red Roof after this incident.

Red Roof Inn, Fulton, NY - First of all I was quoted, on the phone, a price of $59.99/night, plus tax. When I got there, she charged $69.99/night, plus tax. Secondly, it took about 10 minutes for the water to get hot. Also, the fire alarm was hanging from the ceiling (I'm not sure if it was working).

Red Roof Inn Austell, Ga lies to keep your money. On Saturday, February 25 I reserved a room through Expedia. Upon calling to confirm I spoke with a female at the desk, around 11:40 pm and was advised that there were no rooms available. I told her that I have been charged and I was reassured that since there was no room available my reservation had not been accepted and I would not be charged.

December 2016 I booked and prepaid for lodging @ Red Roof Inn Orlando FL. I paid $619.00 for two rooms for Feb 15th - 19th 2017. On January 31st I contacted them to cancel my reservations, I called the Inn and was told that my rooms would be canceled and I would have to talk to manager about my refund. The manager wasn't in so I would have to call back. This went on for several days and finally after insisting I spoke with the manager. He refused to refund my payment. Reason was that I prepaid and was given a "Special Rate" and did not qualify for refund.

I booked a room at Red roof inn north in Tucson. They never told me there was a no cancellation policy. I lost my job and then a tree fell on my house. I called to Expedia to cancel, they told me of the no cancellation policy but the man I spoke to said they would give me a full refund. A few days later I got an email saying they would not refund my $354.00. I called approx 3 weeks before to cancel so they had plenty of time to rent the room. If I had known I wouldn't get a refund I would have just taken some of my friends and at least not had to pay the whole bill myself and we would have had some fun. They blamed it on Expedia but the hotel was the one who collected the money. I would never have stayed if I'd known they had a no cancellation policy. I will never use Red Roof Inn again. You would really think they would try to improve customer relations instead of getting bad reviews.

As staff in a local social agency on January 25, 2017, I arranged a room for a 70 year old mother and her adult daughter in need at the Red Roof Inn in Statesboro, GA. I had secured accommodations previously for others in need without problems. Since the general manager was not on-site, the front desk connected me with him by phone. He agreed to invoice my agency on January 26 and that I would pay by check and thus avoid the his costs for payment via credit card.

The manager managed to escalate a simple misunderstanding into a full blown argument. Two weeks ago I spent a week at the Red Roof. Clean rooms, only interaction w/ staff was the second day. Housekeepers were pounding on my door and the maintenance man let himself in telling me to leave because unknown to me the information the desk attendant had entered in the computer was was wrong and I was due to check out then and not 5 days from then which is what I paid for the night before. I got over it.

Red Roof Inn & Suites Bellmawr 217 South Horse Pike NJ. On 12/29/2016 my family stay was unpleasant and horrible. I checked into my room #406 to find mold in refrigerator and beds sheets full of hairs and cigar holes and a couch full of black discolor stains. I paid $156.78 US dollars off my card. I made the front desk aware of this when I checked the room and all he did was give me sheets so I can clean the room for them lol. He told me he had no more 2 bed deluxe that I would need to talk to manager in morning at 4 am 12/30/2016. The manager did not show up at that time 4:00 am. My family was upset!!!

When checking out of the Red Roof in Rancho Cordova, CA, I requested a receipt for the $100 deposit... I was refused a receipt and they refused to refund my $100 deposit. After contacting customer service, I was told the $100 deposit had been credited to my Expedia account... which was a lie. To date Red Roof has not refunded or credited me my $100.00! DO NOT STAY AT RED ROOF INN... THEY ARE THIEVES AND LIARS!!

Early Wednesday the 23 of November I check in with my husband and two children. The rooms were horrible. Roaches and the toilet was broken. I switched rooms to have construction being done at 9 am two doors down and under. My daughter and son had a problem with the key card three times before they switched rooms. Thanksgiving banging and construction again at 8:30 9:00 am. Walkway blocked by a ladder to do painting. Key cards again didn't work. We had to go get it reprogrammed. No iron board, iron, microwave, hair dryer. Friday was locked out again. Was told we only paid for three days. They charged us for Tuesday, we arrived Wednesday am. They said they fixed it, and wouldn't be charged an extra day. My kid's room was never cleaned the three days we were there.

Book a stay at Red Roof. Call way ahead to cancelled. The person who I speak to don't know the hell what he's doing. He said he cancelled it but call back the next morning to make sure it go through. Call back like he said. Speak to the manager. I say, "Please look to see if that cancelation go thru". He say, "No," and he can't do anything about it and he can't give back any refund.

Red Roof Inn Shelbyville, Ky - Room was booked in advanced upon arrival nothing was in their system. First room they put us in was already in use. Second room was OK. During the rest of evening three people tried to get in room. Upon questioning why they explained that was the room they was assigned. Then we was double charged for the room. Also the person working the desk was his first night on the job yet no one else was there training the person. Definitely not a place to recommend to anyone. To date still not heard back from manager and now hotel is saying they didn't overcharge it was Booking.com though hotel had told us they never received the booking. This company is a joke and rips people off.

Red Roof Inn - Chicago-Joliet - Don't fill out the customer satisfaction survey while you are still in the room. The GM didn't like what I had to say so the harassment began with her throwing policies at me relating to my cat who was staying with me. She basically kicked me out of the hotel because I didn't want the staff coming in to clean when I was not in the room. I am working in the area from 5:30 a.m. to 7:30 p.m Sunday-Wednesday. She basically stated that it is their policy to come in to ensure the "assets" twice per week.

I will NEVER stay again and will not recommend to anyone.

I just flew into to Harrisburg from Seattle Wa on the last flight in and got a taxi to the Red Roof Inn Harrisburg Hershey... Eisenhower Blvd. I originally called a few days before I got into town and the lady on the phone told me all rooms are $50 no matter what the size and/or how many beds. And she also said I could just check in without a reservation. I think she was just trying to hurry me off the phone? Upon my arrival at 11:30pm Friday night. The front desk clerk was talking to two of her friends. 1 female and 1 male. Both sitting in the lobby the female with her shoes off all just shooting the **. The clerk informed me the room was $83 not $50 and she doesn't know why someone told me that. I got to my room took a shower and after I'm ready for bed I discover the heat doesn't work.

I went here for a weekend when my house had a flood & had a terrible experience me & my fiance. Let me start by saying they don't come & clean ya room, the house keeper smells like **, they don't give towels or wash rags like they should. You have to hunt them down somehow. My fiance key wouldn't work no longer. He got another one so when I got home from work my key wouldn't work. They like "we have to have permission from him in order to let you in." Made me wait a whole 1 hr. They were really rude. I wouldn't recommend no one to go there ever!!! No one came to make bed. Nothing.

I stayed there Oct 5 and 6 in room 126. Early morning on the 6th I felt something crawling on my leg. I jumped out of bed and found a black bug in the bed. I went to the bathroom for some toilet paper to catch the bug and found another black bug on the roll of toilet paper! Upon further inspection I found bed bugs in the bed. I do not recommend staying at Red Roof Inn in Henrietta NY.

We turned on heat upon arrival - very easy; hot or cold, the temp had arrow buttons and the fan was high, low or auto. Being that the heat was off and it was 37 outside and we were going to Fright Fest we turned it on high to 79 degrees. We got back to the room about 4 hours later and after going to the Speedway across the street where we were asked if we wanted "pills or trees" by a fine gentleman whose child was in the car with him we walked into an ice cold room that was blasting cold air!! NO HEAT. No one was at the desk and when we checked out we were told the manager would probably "comp" the room and would call me - never did. I called twice then at 6:30pm after I was told he "left out for the night". I said I wanted corporate's number which he gave me but it was wrong.

Husband and I got a flat tire while visiting my brother at Geisinger. It was 11 at night and we were too far from home so figured this was close and the tire place just across the street. The front desk woman was friendly checked us into 303 a king room. Upon entering room looked clean but after pulling down blankets there were red stains under the sheet. Husband said "let's just pull the flat up over fitted and go to bed" but the flat was clearly used and not changed there was dirt and hair along with yellow stain. So we got, up pulled sheets off and found blood stains... Large blood stains all over the mattress pad. We took it off bed to take to desk and on the mattress we found a large yellow urine stain. She moved our room, didn't offer a discount or anything and took the mattress pad. Don't stay here. Upon entering room it looks nice but obviously housekeeping is lazy and don't change sheets, bedding or clean mattresses.

We had no choice to be checking in at 3 am and checking out for good the next morning so a cheap hotel was good enough. But nightmare wasn't expected. I'll begin with the minors like a rusted stairwell and hole in the door frame outside our door. Sorry for the residents around us but we had to bang into the door 4 or 5 times to get the door open after unlocking it. My daughter took one full bed and my husband and I passed out in the other. But not before my daughter realized she was laying next to a semen stain on her bed.

Woke up at 1:30 am on the morning of Sept. 27th at a RED ROOF INN in Clinton, Tn. itching in several areas. Turned on the lights and got up to discover 3 bed bugs crawling around in the area I just got up from. I was packed and out there in 15 minutes after I collected 6 in a clear plastic cup the room come with. I stopped at the office and showed the bugs and the bites and I was all but called a liar by the TOOTHLESS wonder behind the glass. Right!! I self-inflicted 4 bites and ALWAYS carry around a half dozen bed bugs with me when I travel for business. I was told I'd have a room refund and 3 days later no such refund has appeared. Wish I could post pictures here. NOW, I have to take all these precautions at home after looking up online just how easy it is to transport them. And how difficult it is to get rid of them once you have them. SOMEONE is going to pay for this mess.

Very good. Worthwhile. Very nice. I would stay at this Red Roof Inn if I were in Jacksonville again. The location was good, the service was excellent and the room was very nice. Everything was what we expected it to be and more.

We were visiting family in the Little Rock area and checked in on Thursday and checked out the following Monday. PROS: Dog-friendly, indoor plumbing, working electricity. CONS: room keys failed to work consistently. Rooms smelled absolutely disgusting, the carpets haven't been steam cleaned in forever (my son's white socks turned dark brown after walking on the carpet for an hour). The window to our room (on the first floor) did NOT LOCK. There was no safe in the room. The deadbolt to the room wasn't operational. The air conditioner hadn't been serviced or cleaned properly by an HVAC technician - it blew out disgusting smoking residue foul-smelling air into the room (this was a non-smoking room).

This was the letter submitted to Guest Relation Management with resolution, apology or even refund offered. If there was one issue I could have avoided but being there was countless issues and one complaint and the outcome was beyond unprofessional and disrespectful. Please read below all the events that has taken place at this establishment for the 5 months I have stayed at this location. This matter was not resolved nor addressed just ignored. Then I was abruptly asked to leave since they could not satisfy me? As if in over 5 months they heard from me but accepted my money. Obviously unavoidable issues never addressed below nor even a respectable call to address or rectify my claims. I am in the process of taking this to a higher level until I receive not only a apology but a refund since my hard earned money for a peace of mind. Clean room was not met nor was it top priority.

I booked a room for 8/27 online for the Williamsport, PA location. On their website it clearly states newly renovated. When I arrived I was very disappointed. Nothing was renovated, but in really bad condition. Especially the carpets all around and in the rooms. It was ripped, old, stained and not vacuumed for quite a while. The wifi did not work at all, only 2 bars - couldn't even open my FB. My room was dusty, not vacuumed and my toilet would not flush. There were stains all over the walls. The parking lot and driveway were full of deep potholes. I felt scammed. I go there once a month and even got the RediCard thinking I will need it for future reservations, but now I honestly don't think I would ever want to.

This was 8-28-16 in Middletown, Ohio. The room was disgusting and I found hair in the drain in the bathtub and the comforters were dirty then they charged me for different charges on my account and two deposits!!! I do not recommend this place to anybody!

I stayed at the Red Roof inn, in Santa Ana California August 9th, 10th and 11th with my church group which we took up three rooms. Who I also recommended Red Roof Inn to another church group that took up 5 rooms and yet another church from Northern California that took up two rooms. I have stayed at the Red Roof Inn previously three other times in Santa Ana for Celebrate Recovery Summit AT Saddleback Church in Lake Forest, California. I noticed this year a lot of the people staying in the hotel seem to be practicing drug addicts, practicing alcoholics and there was what appeared to be ladies of the evening.

Red Roof Inn, Lanham Md, I've stayed in for the second time on 8/13/16, and this was by far the worst. The room looked clean, but as the night went on I kept feeling uneasy, like I felt itchy, so I'd turn on the light and nothing. Then say around 5 am, my phone buzzes so I check it and then I feel a pinch on my arm so I shine the light from my phone and there it was, A BED BUG. My poor boyfriend sleeps hard, so they had a field day on him, he was so pissed. Needless to say we checked out early... and had to wait a hour for a refund. The staff was nice, but who wants to take bed bugs home with them and leave with bite marks all over. The mental anguish, RIDICULOUS. Inspect the mattress before you lay down. They hide well. Beware of those dark coverings they put over the box springs, it's where they live... never again!!!

After spending the weekend at the Red Roof Inn, I checked out Sunday, July 31, 2016. I forgot my pair of dress shoes and tried to call the Inn directly when I discovered them missing Sunday afternoon. I called the Inn five times during a period of two hours and let it ring at least 15 times each time without an answer. I finally called the 800 reservation number and the agent who answered said she would try and reach them at another number. She reached them and connected me to the front desk. The desk clerk said she would check to see if the shoes were turned in. After 20 minutes on hold she said the shoes were not turned in. Now, the shoes were on the floor in plain view and the cleaning staff would have tripped on them upon entering the room.

Redicard Rewards are misleading. My husband and I stayed at a Red Roof Inn near Boston for 10 days. We earned enough points for a free stay. When my husband tried to use the points, we were told he was not eligible because the card is only in my name even though we earned the points together. Nothing was explained to me when they handed me the card. It seems the card cannot be in both of our names and cannot be transferred. They have carefully set up their rules to reduce the chance a customer might actually be able to use their points. We also belong to Hilton HHonors and they allow both husband and wife to use their points. Red Roof Inn just pretends that its loyalty card will earn you benefits. Their arbitrary rules only leave me with a desire to avoid them in the future.

The is the absolute worst location of any Red Roof Inn that you can imagine. I paid $250 for a Suite for myself, my wife & 2 children. The entry door to the room was broken; the security peephole was taped over; no microwave; no coffee maker, room had a terrible odor; 2 towels for 4 people; bath tub was filthy; exhaust fan in the bathroom had so much dirt & dust that you could not even tell it was working. After reporting these problems to the front desk, the clerk told us that he would report it to the manager. The manager said he spoke with the disinterested owner and he offered an offensive $30 off. We had to send the children to another location because of the terrible conditions. Don't stay here as you will not be happy!!!

We made our reservations through Hotels.com. We arrived at the Red Roof Inn in West Arkansas. The first day we were there the room was filthy. We requested for housekeeping to come back and clean it. During her cleaning we noticed roaches. The water will not go down in the sink. The toilet seat was broke. Once again nothing happened. We checked out two days later. We were scheduled to stay 3. Manager has not contacted me yet. This was May 29th.

My family and I stayed one night at the Red Roof Inn in Amarillo TX. All was fine during our overnight stay. The front desk person was pleasant, the room clean, although the tv did not work but we were not there to watch tv. I paid for the room prior to our stay and again no major problems... fast forward two weeks and I noticed a second charge for our stay. I immediately contacted the Red Roof Inn and they were able to pull up our information and realized that I had indeed been charged twice. The lady was very helpful, apologized for it and issued a refund for the second stay. I waited patiently for a week for my refund to appear on my credit card but no refund showed up.

Red Roof Inn in Beaumont, TX - Enter lobby, chair has sponge coming out. Ask to check room before checking in. Thank you God for giving me the knowledge to always check the Room before checking in. Expedia gave the hotel 3.8. OMG! Opened the door and the computer chair was worn out 5 years ago and was the worst hotel I have ever been in. Run! Don't stop. When opening the door there was a sign saying "Wipe the mud off your boots..." no joke. Hotel looks 5,000 percent better outside than inside. All they had going for the hotel was the friendly front desk and maids. They even pulled the carpet off the floor and never replaced. RUN, FOREST RUN!!!

I and my gf stayed at Red Roof Inn in Los Banos, CA on May 14 and 15th. We checked in on the 14th. I asked how much is it for one bed 2 people one night at first. The lady at desk (manager) told me she had no regular rooms available, that all she had was a deluxe. Whatever the difference is I seen nothing extra or better as a reg room. I had stayed there months ago. But anyways she said it was 61.80 and 50 dollar deposit. So I pay all. The room was nice and cozy but the shower curtain didn't do its job. It let water thru and flood the floor. So we dried it with the towels. The tv had its flaws you'd turn it up and got a loud buzzing sound so you had to keep volume down in order to try and hear it. Well with the ac on, as it was hot outside, you couldn't hear it. But that's the least of my complaint.

Recently my husband and I stayed at Red Roof Inn in Poori Georgia. I was very disappointed in the lack of cleanliness of the room. The floors were filthy despite the fact that they are vinyl plank floors, so therefore easy to clean. They should be mopped in between customers. This should be required by the health department. Invest in a steam mop. They are not that expensive. My blanket had a hole in it. No double sheets between the blankets for sanitary reasons. I was trying to read in bed and had to lift the light shade to see better. There was so much dust around the light fixture it looked as though it had never been dusted. I could not sleep that night because I was so concerned with germs. We got up early the next morning and got out of there as quick as possible.

I stayed two nights at a very nice Red Roof Inn in Delaware, then found I was charged for one of the nights twice after I noticed two separate changes on my MasterCard bill. No one at Red Roof could account (nor find) this second charge. It was finally resolved by my credit card dispute office who had to cancel my card and reissue a new number. The cancelled card had everything from my EZ Pass to my mail away drug plan linked to it. To his credit, the manager at the Inn was very apologetic, helpful and gracious; not something that was the mind set from Red Roof's Corporate Office.

I stayed at the Florence, SC hotel. I paid for 2 nights and they only keyed my cards for one. When going to get a new one to get in the room, I was giving so much crap for it. I don't feel that I souls have to pay extra on top of the $70 price just to get a fridge and microwave when I can go somewhere else for less and actually be given those things. No hairdryer, no coffee maker. My shower leaked and ran under the toilet on the other side. 2 towels for a 2 double bedroom. There was black hair all over the bathroom. I am a redhead. There was also trash and you could tell that they don't do a good job of cleaning, let alone wiping anything down. Coming back to the room, the cleaning people had thrown trash bags down the steps and the stuff that had falling out was left there at the bottom of the stairs. There was an open condom wrapper on the stairs.

We stayed at the Red Roof Inn in Palm Springs, CA and it was absolutely horrible. There were roaches, flies, mold, dirt across the floor, no A/C, and get this the towels were not available to shower to get the hell out of this hell hole of a hotel because we were already given 2 (the size of a dish towel) and the maid put up a fight. She directed me to the laundry room, where a fat ** (I can say that I'm fat) was sitting on her ass folding a stack of towels and refused to give me a towel too. Was overcharged... The list goes on and on.

I contacted RediCard (18007337663) to verify if I earned free night at the Red roof Plus in Newark, Delaware. I earned free nights in the past thru the "stay 3 nights earn 1 free night" offers at the Red roof in Philadelphia, Pa. In December 2015 I received emails from RediCard saying "stay 3 nights earn 1 night free." I thought this was a the general offer. I thought I would be eligible for this offer. I checked in to the Red Roof Plus in Newark, Delaware on 2/10/16-2/16/16. I paid direct to Red roof Plus for 6 nights. I thought I would be eligible to earn at least 1 or 2 free nights.

Came into town because my father was ill January 22/23 2016. We had to rush out the morning of our departure. Left two items in room 133 San Dimas California. My father passed that morning. When I noticed I left my shoes I called. They said they would call if they found them. To my disappointment I never heard from them. I hope whoever got them realizes what they have. No I won't be back.

They took it upon themselves to charge my husband's debit card. He didn't know so he paid in cash and no one never told him that his card had been charged. I (his wife) told him when I seen the bank statement. We have contacted them several times and faxed in all appropriate forms and receipts as to when he paid in cash. But Amy is continuing to lie about everything.

We stayed at Red Roof Inn, Lackland AFB recently and thought we got a good deal on the room. I can see why the price was what it was. My initial impression upon checking in is that it wasn't well taken care of. Lobby does not feel warm and inviting at all. Breakfast area included. The night gal at the desk was not excited to have us stay, nor to be at her job period. We proceeded to our room and over the course of our few nights' stay, I realized that there were a lot of strikes against this place.

Reservation was made on Oct. 18, 2015 # **, messaged the motel to cancel the reservation on 02 Nov. 2015, received message that I would be refunded in 3 to 10 days... I have been checking my credit card statement and have not seen a credit... I spoke with the motel on 18 Nov. in ref to this...

The Red Roof Inn has pictures including a fridge and a microwave, there are none in normal rooms, only the master rooms that cost $20 extra. Basically every hotel in the country has these. This hotel will not give them to you unless you pay $20 extra for it. It's a floor based hotel meaning your door is open to the ground and anybody can come by knock on your window/door, on the plus side they give you triple locks, but for me having $3,000 of equipment with me on a business trip it's still a worry that they don't go through a central corridor.

We checked into room 101 around 9:15am on Wednesday, Dec 30th and noticed the room was quite small and the beds were not queen sized as we thought we would be getting. Thinking this was a simple misunderstanding, when we returned that evening we went to the front desk to inquire further about the beds and other issues we were having at the room. These additional issues are summarized below.

My 4 year son, myself and a friend stayed at the Red Roof Inn on December 4th, 2015 at approximately 11:30. 2 men were at our door and able to open it. The only thing keeping them out was a latch. They unlocked our deadbolt which only a master key could do. They tried 5x to get in. We yelled. We had a gun and would shoot them. They took off about 8 minutes into it. The police came and the front desk person didn't apologize and lied about how they key. I had to call the manager the next and he acted as if there was no threat. I am getting the police report. If the people were staying there, they should be identified. No cameras either. Cameras should be mandatory! Let that be their wife and child!

Booked three rooms and was quoted a price. Was told needed card to guarantee room and we could pay with different card when we checked out. Day of arrival my card was charged. Very upset since I was not paying for all three rooms. I called and was told when we arrived it will be credited and everyone could use their card. When Rick did this we were charged $17.00 more for each room. This is not what we were quoted. After we were checked in we encountered many problems.

While making an online reservation for December 28th stay at Red Roof Inn San Antonio Airport, I did not realize that the date of stay had changed to November 29th until I was getting email on my review of my stay for that November day. On Friday evening, 12/4 I called the 800# for Red Roof and explained my mistake, and they referred me to the Red Roof San Antonio Airport Inn. When I talked to the nice gentleman he informed me there was no manager on duty until the next day 8 am to 3 pm and his name was Bob. I left my number on the manager's extension. I waited on Saturday for him to call until 9:30 am their time and called, he was out having coffee and would be back in a few minutes. I left my name and phone number. I called back in 30 minutes, an hour and he still was not back. I called back in an hour and he was there, got the message and said he would call me back.

Having stayed at the Gallup, NM Red Roof Inn two days earlier, we were relieved to find a Red Roof Inn in Madison, AL. We loved the Red Roof Inn at Gallup, NM and had come to trust Red Roof Inn as a comfortable, affordable, pet-friendly, and nicely furnished place to stay. Unfortunately, the Red Roof Inn in Madison, AL was atrocious and I am astounded that Red Roof Inn would put its name and risk its brand on such a decrepit, run-down, and unsafe building. The windows were not insulated from the noise of the highway right outside the building, nor were the walls insulated from the noise of the customers staying in adjacent rooms, and partying, and doings drugs all night. I understand that loud customers are not necessarily the hotel's fault, but poor insulation is the hotel's responsibility. The walls were moldy and, as you can see in the attached photo, crumbling. The refrigerator leaked so that when we awoke, we immediately stepped into a cold puddle of water. The furniture, bed spread, and cabinets were old and out-of-date. The shampoo came in a plastic bag like a packet of ketchup.

Stayed at RRI weekend of 10/17/15. Room supposedly Smoke Free smelled overwhelmingly of smoke. Carpeting filthy. Cigarette stains on carpet, sinks and tub. Body hair on floor tub and floor. Telephone so disgusting I took a picture, then washed my hands. Went to get breakfast in lobby to find ants crawling all over bagels, muffins and bread. I would rather sleep in my car than stay at a Red Roof Inn.

We were to checkout at noon on 11/7/15 and decided to stay one more night. Went to office to confirm and pay and was quoted a certain price. I specifically asked "you sure that's price?", "yes sir". When went to vehicle to get wallet and return to pay, price was now up by 27%. I asked why, in demanding tone, and was ejected from hotel, no reason. And here's the kicker, with my tetraplegic 16 yr old grandson, just thrown to curb, like a dirty old pair of socks! Missed my son's wedding, of which grandson was to be usher, he was so excited to be part of wedding party. That Red Roof manager, Matt, caused the most beautiful day to be the worst day of our lives.

I've been a Redicard member for quite awhile. Because of so many issues I had with them previously, I stopped staying there. I was in my hometown for a couple of events on 10/29/2015 and right away noticed to employees outside arguing at each other. I went to my room and immediately smelled urine. I called the front desk and asked for a different room. I was switched to another room. I felt better with this room until I went to the restroom. The bottom of the toilet was so filthy, it was like it hasn't been touched in years. I felt this was the best they had to offer so I went to sleep.

My boyfriend and I purchased a hotel room at the Red Roof Inn and Suites in October of 2015 and had the worst experience we've ever had at a hotel!! We noticed tiny roaches as soon as we started settling into the room we were given... we did call right then to see if we could change rooms but the person at the front said they did not have another available so we attempted to deal with the unwanted guests. That lasted a few hours until I reached for my soda and when I touched it roaches fled from the can and there was no way I was going to stay another minute in that room so we insisted to be moved to a cleaner roach-free room. The hotel did move us but the room was right next door to the maid's cleaning supply and laundry closet so wasn't long before the maids came to work and the laundry machines were very disturbing. Needless to say we did not get much sleep!

We are in the area for the night and decide to stay at this hotel. They take pets. The girl was friendly at the front desk, and showed me which way to go to our room. Once inside the room smelled really bad, and the heat was on. Turned heat off then started to bring things in from the truck. The beds were the most uncomfortable bed I have ever slept in, with small pillows. Walls were so thin you could hear the people yelling in the next room.

My wife and I spent the night at The Red Roof Austin North location where we enjoyed our stay there until we left that next morning. We noticed we both had some extremely itchy bumps on our bodies. After 3 days of uncontrollable itching, and large red bumps, we went to the hospital to check what was going on because the bumps had gotten worse, and they were spreading. The doctor told us that we had contracted scabies. Yes SCABIES for God's sake. We spoke with the manager who tried to give us the run around saying there was no way, but that was the only place we stayed. We're going to take legal action now. It should have never gotten this bad, but we spent a lot of money there, and the disrespect was incredibly unnecessary.

We had our entire home packed and we needed a place to stay for 1 night. We chose the Red Roof Inn in Tinton Falls, NJ. We arrived exhausted and it never crossed our minds to remove the sheets or blankets and check for bed bugs. The home we bought, moved into had been unoccupied for well over a year. Last week we ruled out the itchy bumps my husband had been experiencing could not be from poison ivy, green heads, mosquitoes, laundry detergent, new soap, stress, vitamins, or food allergies. Then one night last week he woke up and found a bug on himself. Having moved near to the Pine Barrens area, we thought it might be a tick.

I've been staying at the RED ROOF INN for almost 2 weeks now. The first room I stayed in, I mentioned to the staff that there was spiders in the room to have an employee tell me "Oh, it could be because you're on ground level and they could come under the door". On my third day, I was bitten twice on my jaw by a spider, to have two bumps swell. I notified the front desk, showed them the swellings, to have them once again tell me "Oh ok, we'll have the maintenance guy come and spray". That never happened.

We arrived at Red Roof Inn on 09-08-2015 for a three night stay. I asked for a first floor upgrade. The upgrade was given, but when we opened the door there were two beds plus a dirty carpet. We wanted one king bed. The desk clerk gave us the original second room when I complained. It too had a very dirty carpet. Surely they had rooms with clean carpet... We decided to stay, bad decision. On the second morning, the cleaning lady just walked in on us. The third night the window air conditioner made a big bang. It woke us and we turned the unit off. When checking out our complaint was accepted by the desk clerk. He didn't show much concern. Very disappointed. Red Roof will never get our business again.

What a HORRIBLE EXPERIENCE!!! So I called the Red Roof Inn today and spoke with Cedric. Apparently a worker at the company who refused to give his last name or position. He works at the Atlanta-Smyrna location. I have never had such a terrible experience trying to cancel a reservation!!! I will be contacting corporate because that is no way to treat a potential guest. There is no way he should be in customer service with that attitude or mentality.

I use to love staying at Red Roof Inn. But things now are sooo bad. When I checked in, there were two customers in front of me. One was arguing because she was trying to switch rooms. After about 5 minutes, the clerk finally gave in and gave her a new room. The second guest just wanted to know how much she would have to pay to extend her stay for a week. She was told (in an attitude way) that all she has to do is look it up online. When asked if she could just look it up and tell her, the cashier picked up a calculator and slammed it on the counter and asked the guest how much she paid for one room. She entered the info on the calculator and showed the guest and told her what the total was. I should have left at that time, but I had driven up from Florida and was exhausted.

I am currently staying at the Red Roof Inn in San Antonio, on 1011 E. Houston Street. The website advertises, "This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! We feature a conference room, free local and domestic long distance calling, ATM, an outdoor pool, elevators, interior corridors with WiFi available throughout the property."

I went to two Red Roof Inn in Ohio. One in Cleveland and one in Columbus. Cleveland my girlfriend woke up to bed bug bites all over her arms and legs. When we got to Columbus Ohio. Our first room was nasty. Ask for a second room, it seem clean until we seen bugs crawling on the covers. Called desk to ask for money told me because I did it online I couldn't get my money back. We were forced to stay in room due to our budget. As long as I live will never stay at a Red Roof again.

I got bed bugs, went to the hospital. No working smoke detector. I had a 40 feet extension cord to plug things up. l got the police called on me after front desk dog me out. Then management were saying front was wrong as I knew. After that revenge came and I was put out my stuff bagged up without me there. I walked in on this. They said they taking my things to their locker. What the ** I was there one week. Too long. I'm scared for life. A lot of things went on.

Worst motel ever. They charged me over over and over. I know front desk was doing wrong so I got my bank statement but they still tried to play me. I can't ever stay there again. Nothing works. It's very unprofessional.

When we checked in to Terre Haute, we were given our first of 3 room changes that night. The first, room # 138 had other peoples' clothes in it and a bottle of vegetable oil in the nightstand. Also, dirty wash cloths. We complained to front desk and didn't get even an apology, just moved us to room #2. That was room 150. Upon entering, I went to the bathroom and turned on the faucet and it came spewing out all over. Leaking on the floor, shooting up on the wall. I turned on the shower, and no hot water whatsoever. I called front desk, and they said I must have a room with reverse handles for hot and cold. Wrong, I already thought of that. After 20 minutes, not even a hint of hot water, so we moved again.

There are people that don't walk their dogs on leashes. Dog park area is always nasty. Never cleaned. Kids running around, running up and down staircases. People hang out in front of your doors and in the streets. Spiders and bugs.. The one on Brook Hollow is racist. They only hire their own people. Very rude and disrespectful. Be cautious about going here. Internet and cable are always interrupted. They make you pay for safe in room even if you don't use it.

I am beyond livid about my stay at Red Roof Inn San Antonio - Ft. Sam Houston 4403 IH 10 East, San Antonio, TX, 78219. The Red Roof Inn name should be ashamed to even associate with a franchise hotel building place like this! We arrived late around 3am because my fiance was too tired from driving too many hours. I noticed on the pillows in our bed were little spider like insects! All the walls had stains, especially the bathroom. The shower wall and shower head had mold. The shower also had hair on the walls probably from the previous guest.

Room wasn't ready for check in until 5:30 p.m. No big deal but when we did check in the room was filthy! Tub was stained and dirty. Room was damp, moldy and smelled bad. Later that night we found bugs everywhere! Somehow a skunk came around and sprayed everywhere. Breakfast bar was a joke! Three pieces of bread, spoiled milk and stale cereal. Waffle iron was dirty. The whole place was dirty! We were in Clinton, TN for a family reunion. We booked for a week but couldn't get out fast enough! Management was VERY non-caring, unresponsive and arrogant. Never again!

I had to sit outside my room to get the wifi signal. The front desk had me call tech support but it didn't help. They advertise free WiFi but it actually only works in some areas. This at least the third time this has happened to me at Red Roof Inn. I travel for a living and expect in 2015 to at least get working wifi.

I paid for a room in Lansing, Michigan on Dunckel Rd. My room's bathroom had a used towel in the the shower and the toilet was dirty. They switch me rooms. The other toilet wasn't even flushed. It had waste in it. For that amount I shouldn't feel like that.

I stayed at the Red Roof Inn Plus in Willowbrook Illinois from July 8 til 13th 2015. The first night stay no one cleaned our room - when I flipped the pillow over it was dirty on the other side and I had to call down and request that the room be cleaned. The room was cleaned but sheets were not change. On the 3rd night my husband and I woke up with bite that we thought were mosquito bites come to find out it was bed bugs. We found one crawling on the bed. The day we checked out at which time my husband and I had over 20 to 25 bites a piece on our bodies. We are itchy and in pain. Management was not very caring or helpful and I'm still trying to reach corporate. Never again will I stay at a Red Roof Inn.

Lubbock, TX location - The building needed painting. The front door was bent so it wouldn't close. There were hundreds of flies swarming the front door. The lobby was about 100 degrees, the windows were open, the blinds in the lobby were either broken or moldy. The door to the room was open when we got to it, the bed had no sheets on it, pillow and bedding pulled up in the corner and refrigerator was left open. Totally unacceptable conditions, and didn't smell very well either. Will never stay at another Red Roof Inn.

River Place Dr., Macon GA - Booked room online for $166.41 for 2 beds smoking room. During check in your host Miss ** advised me that I had to take a 1 bedroom no smoking. Okay then at that point I was asked for another $21.41. Why? The next I went out, came back late, room had not been cleaned. No towels, could not get face cloth for 2 days. So I am asking for a full refund. Dates were July 3-6, 2015.

Horrible experience at the Waukegan, IL location that had a lot of ghetto-related issues and was not well maintained. The manager also likes to bash and blame customers if their online review isn't glowing and 100% positive. It's sad. If he'd only put that much effort into the hotel itself. I also contacted corporate for a question and filled out their online form 3 times and they did not respond to any of my requests! I received a confirmation email that they would "get back to me shortly" and no one ever did. Now I'm calling their customer center and have been on hold for almost an hour and haven't gotten to talk to anyone. PATHETIC AND SAD COMPANY WITH NO FUTURE.

MY GM does not listen to anything the employees have to say. Me and other employees has told him how he can make things better but he don't listen. He nasty and rude - not to customers (that's a good thing), but he nasty and rude to staff. He has ran all of them away and now he has Labor Ready and Labor Ready does not care the rooms are horrible - it's a few of us left but we only can do so much. There was a customer, I used to clean his room all time but the GM switch me to a whole other side. Not only did he stop tipping, but he left. Labor Ready start skipping stay-overs like they didn't count. Sometimes it's not the housekeeper fault, it's the person that's running the show.

My children and I stayed at the Red Roof Inn in North Macon GA on River Place in June. The management was so rude and unprofessional towards my kids and I. She called my room, talking to me any kind of way and hung up the phone in my face. After I left, money was taken off the card that was used when it never should've been. I enjoyed stay but not her and the fact that she's new don't make it any better. They never cleaned my room. I always had to do it myself and when I put my dirty towels and linen out I never got anything back unless I went downstairs to get it myself.

I stayed at the Red Roof Inn in Virginia Beach and was not very happy. I booked my room for 5 days with five people in the room. First they did not have enough room to sleep 5 people. I had go buy a blow up mattress to sleep and they only had 2 towels for 5 people. Then I went to ask for extra pillows - they had none. The was dirty and very run down. People in front office were not nice or helpful at all. I will never stay at a Red Roof Inn again. It is the worse place to stay.

I stayed in this motel and had the dirtiest room I've ever experienced in a motel. The carpet was filthy, there was mold around the soap dish. Dust accumulated under the beds and along walls, room was not vacuumed for 2 days, paint scaling off room doors; it was disgusting and I will not stay in another Red Roof Inn. Also saw a large ant on wall of room as we were preparing to leave.

My only complaint was the roaches. They were in the clock, crawling on the counters and the walls and even got in our bags.

I have stayed there several times and became a rewards member just to get extra night stays. The first problem is I had been there since 6/21/2015 they keep putting additional charges on my credit card like had been staying in two room. Second I had to have my bank fix all the transactions because it overdrafted my account. They never report your stay to the points department. If you don't call you lose out. When I was at the bank I informed the front desk we would be staying another night and to not mess with the room. He stated that would be fine.

We confirmed a room on June 23rd for 2 nights, June 24th and 25th. We had a 6 hr drive up to NH on the 24th and we called around 10 to let them know we would be arriving after midnight... They told us they sold our room. What business does that??? Could not believe what I was hearing. We had to sit in a rest stop for over an hour to call about 30 hotels all booked before we found a hotline that found us a room in a Holiday Inn an hr out from the area we needed to stay in.

When my husband and I arrived there was a man complaining about not having any towels in his room. I could tell he was getting pretty angry a bit. I thought it was an isolated issue. When I got to the room I completely forgot about the incident and went to bed. It was pretty late when I checked in. The next morning when I was ready to start my day, I noticed there was only one wash cloth. I went to the front desk and several guest had the same complaint! No wash clothes, no towels. I checked with the maid and none of them had any towels or wash clothes! The front desk claimed they had a list of a bunch of people and they had no idea when they would have anything. To top things off there were no managers at the site! I am going to another hotel. How hard is it to take the money they received from one or two room and go get enough cheap towels and wash clothes for everyone?! Never again will I stay here!

Roaches of all sizes everywhere in the room. It was dirty with fingerprints all over lamps, tissue cover, etc. Walls dirty. Corners not vacuumed. Shower curtain rod bent and broken. Well Beyond Unpleasant! I will NEVER stay at a red roof inn!

This by far, was the worst hotel stay experience I've ever endured. I travel for work and never expected this when booking my stay. When I first arrived at the hotel I was given a room with 2 twin beds, when I clearly booked a room for 2 full beds. When I went down to the front desk to ask about a bigger room I was given attitude and was told that they were booked and that was the only room available. I figured I'd let it slide. Well upon returning to the room my girlfriend had noticed a hole in the bathroom door the size of a cantaloupe, the toilet was not cleaned-having brown rings around the water line along with pubic hairs still on the seat. Also, the sink had not been wiped down from the previous person as there were still coffee stains present, and our towels so were dingy to the point that they looked piss yellow/brown.

I was a guest with a friend. The hotel was noisy, lot of cops with sirens throughout night, dogs at hotel and barking, odor would knock you off your feet, had to leave window open all night long. Manager refused to change the room.

Took a family vacation with 3 kids. We were planning a 3 stop vacation and booked all our stops at Red Roof Inn. Very satisfied with the first one. 2nd one we ended up having to go to another one because it was so bad. Therefore the 3rd (which was unplanned) was ok. And the last was ok also.

My stay at Red Roof Inn. in Morrow, Georgia was a nightmare. Poor customer services. I paid for in advance for four night stay 06/07 till 06/11. They refused to give me a receipt to begin with. They gave me a key to an occupied room. Then I was awoken with drilling in the room below, water shut off for hours. Housekeeping did not clean room. I had to ask for her to change linen and to top that a man came into my room. Thank God I had the security latch on. They cut my key off. Assigned my room out while I paid in advance. I checked out a day ahead of time cutting my vacation short. I have stayed in many Red Roof Inns and always had a pleasant stay. Myself and guest were so upset with this. Upon checking out early they shorted me $10.00 and still no receipt. This place gives your company a bad reputation.

My wife, my 4 year old granddaughter and I have stayed at the Red Roof Inn in Arcata Calif many times in the past two years with only one incident. I found an adult bed bug on the pillow soon after entering the room. The man in charge was on top of it and moved us into a different room at our request. The next morning my wife went to the front desk to pay for another night in cash and told the East Indian woman at the desk "the wife of the manager" NOT to charge my card. Checking it later I found that I was charged twice. It took a month to get the manager to reimburse my card calling every day. SO we drove all night arriving at 3:30 am at the same Red Roof Inn and the young lady running the counter told me to come back in 30 mins as she was auditing the books for the day.

This particular hotel advertises 18 wheeler parking. Park my 18 wheeler on property - took me an hour to try to back a truck and trailer off of company property after being told repeatedly that they had the chest with a, date a 53 foot trailer and a bobtail truck. This was 100% untrue. The bathrooms downstairs do not have adequate ventilation so when you take a shower and have to leave the door open or smother yourself with a hot shower. The management was rude. The bedroom - my bed hey it's human urine on the sheet and on the comforters. They apologized but at 70 to 80 dollars but at night I did not expect to have to sleep on human urine but the housekeepers demanded I leave the room so they could clean the urine out of the room and said it was for their safety. However I have to go to the doctor to get tested to make sure I did not contract a disease from the Pee that was on the covers.

Hello. Booking a couple nights with Red Roof Inn became my infinite havoc with infestation of mites. Uncertain how this company became it's name, but my imagination and reason tells me having to do with poor sense of humor. As in mites feasting on human blood. Three weeks later have gone through anxiety attacks having to be seen by ER and be checked by paramedics. Presently to this day no remedy has actually worked. Only brought temporary relief. All symptoms include and show external swollen bites.

I was severely bitten by bedbugs at Philadelphia Airport Plus Red Roof Inn during my two separate and consecutive stays at the hotel. I politely and discretely complained to the Red Roof Inn corporate national customer service center and the customer service representative who took my complaint mistreated me and made me feel totally humiliated. I had to seek medical treatment and was prescribed medication for my very painful and multiple bed bug bite marks. Red Roof Inn Philadelphia Airport Plus, located at 49 Industrial Highway, Essington, PA 19029, telephone # (610) 521-5090.

Not a pleasant experience. He was very rude from the onset. Then had the guts to complain about me to the guest I brought Along. Rooms do not have refrigerators as advertised. Booked a joining rooms to find none available. Then my friend was moved rooms. Then the clerk gave out her room key. A man entered her room. I expect a call back and my room fees returned. What a joke. If I did not have a hospital procedure in the morning I would definitely check in to a different hotel. Not pleased.

I stayed at the Red Roof Inn in Lincoln Park Mi. This hotel smelled like mold. The bathroom had burn marks and the threshold from room to bathroom was bent up. I was afraid my kids would cut their foot. Also a pubic hair was in the bed. Not to mention the mirrors were just smeared and worst... my son's ipad was stolen from here!!!

Red Roof Inn 22 W. Algonquin Rd. - I recently stayed at this location and paid for an additional two week stay. Midway through my second week we were asked to leave because I had a refrigerator in my room (which ** assistant GM said we could continue to use, he said this in front of a housekeeping staff member) and "one too many cats." When I checked in I tried to claim my pets and was told by ** "We're pet friendly. It doesn't matter." I requested a refund of my 2nd week and was told that they first had to inspect for damages. I'm a 54 year old woman with a conscience. Why would I damage a motel room? And as such this is a motel not an apartment complex and my money was not a deposit that can be held at ** whim.

I went and talked to the people at the front desk and asked to speak to a manager in order to get my money back which I still haven't gotten refunded after a week. Nasty smell; unsafe area.

If I could give this company a lower rating, I would. I booked a room at the New Braunfels location for this weekend. When I arrived at the hotel they informed me I would not be able to check in yet, due to their systems being down. When I said I needed to cancel the room because I had somewhere to be and could not wait on their system to come back up, they told me they couldn't cancel due to their 24 hr cancellation policy. I am highly upset because I don't feel like I should of been held responsible for that room when it was not my fault they wouldn't let me check in due to a problem on their end.

Well first the beds are all date 2005, the lights do come on as well as the manager has a bad way of letting her workers do whatever but get paid to be unclean. So make sure that you check out everything before you put thing in any room. I'm going to post pictures on all the websites so everybody will be aware.

When I stayed in the Red Roof at 2600 NORTH MAIN STREET SANTA ANA, CA 92705, my bathroom disaster with dejecta on April 11, 2015. A Service Desk Manager won't let me change a different room. I NEVER stay on this Red Roof.

I stayed at Red Roof Inn in Norcross, GA and roaches was crawling up the wall. My room was changed and it was the same thing. They allow people to stay with animals and that's not good what that person is nasty. I have seen where pet owners allow their dogs to use it where cars are park. They don't walk them away from the building. They need some serious pest control. I won't reminded this hotel to nobody. One last thing and this put icing on the cake for me I wake up to find a roach in the bed with me. You been warned.

Dirty and stained carpets. Cigarette burns in bedspread. Window had a dirty "film" covering it. Dirt and mold in the bathroom. And to think we got all this for only 102.48 (tax Incld). I don't want to hear from anyone at Corporate offices. Could not care less what they have to say. I will never drive past another Red Roof Inn without giving them the finger.

Tulare, CA. There was a long line at check-in, and the desk clerk was having each person say their information out loud (phone, license plate, address, etc.). The man in front of me got his key and left, came back 2 minutes later saying there was already someone in the room. Then I got checked in, and there was someone already in my room! At this point I would have left, but it would have taken longer to go through the line again to get a refund. So the desk gave me another room.

We were recently in Lexington, KY because my mother was having bypass surgery on Wednesday March 18. We were told we could get a discount on a room at your facility because see of my mother's condition. We did receive a discount but was surprised to find that the room we had gotten had no refrigerator or microwave. We had my grandson who is 2 and had no way of keeping milk cool for him.. The shower also had poor water pressure and a slow drain. I appreciate the fact we got a discount on the room but would have liked to have had the other "perks" as well.

Went to doctor after staying in motel to get inching medication for bed bug bites.

The 1st day we got there at 6am and we have to wait because there's no room ready. I ask for smoke area and really all of them smell Iike hell. The 2nd day ask for TP, soap, towel. You tell me in what place you ask for thing after they cleaned, but you know WHAT there's into it.

Manager Red Roof Inn Lanham Maryland, Dennis, Desmond or Demon whatever his name is need to be fired alongside his highly incompetent fellow staffs. They do business every weekend by forcefully checking out all customers on ground on Saturday to enable them sell high rate rooms to their families. And if the Demon don't like you, he will put you in one of their terrible rooms and tell you you are responsible for what was wrong with the room before you even get in. He has no courtesy, manner and he shouldn't even be in the hospitality business. He is so ghetto and he is killing business for whoever the owner is! I can't stress this enough. He is highly discriminative to people of African descent.

This review is for the particular Brookhollow location. Let me start by saying our stay was fine to begin with. We checked in with our 2 dogs which they knew we had beforehand. Five nights later, my dog had an accident. I cleaned it with our already dirty towels and they had the nerve to charge us $50!!! Uhm... you're pet friendly! Things happen! Also, they charged us for stained sheets (sorry I'm a woman!). I'm appalled, after all that, they have the nerve to tell us we can't have 2 dogs?? Under 35 lbs, after 5 nights when we checked in with them??? Oh and all they do is bark, however, we have been woken up by dogs barking the last night of our stay. Also when they cleaned our room, we had medicine and money missing. We will not be treated this way and we are getting our attorneys involved for distress. Run Away as fast as you can!!!

On my stay at the Red Roof Inn in Clearwater Florida, there was Roaches in the room and a dirty floor with a roach eating a cookie crumb on a dirty floor. Then the bedding had stains, and I mean a lot of them. Mold on the ceiling, holes in the bathroom, molding on the floor which the roaches ran into! I called corporate offices and sent them pictures, they did nothing!! What good is customer service? I asked for a supervisor and was told a apology was all I was getting. I paid good money for a sleepless night. Never again will I, or people I know stay at a Red Roof.

I checked in on Jan 31st for one night at a discounted rate of $42.67 including Safe Charge ($1.50). That is the amount I authorized & signed for. I was checked in by Anita, who fraudulently used my card to charge an additional $107 without my permission. I decided to stay an extra night (Feb 1st) and paid cash $40.79 (not including Safe Charge) because the room did not have a Safe. I checked out on Feb 2nd. My card was charged an extra $41.76. I have no idea what kind of Con Artist is working at this Red Roof in Binghampton, Johnston City NY, but beware of your transaction and the Pitbulls.

My boyfriend and I went to Jacksonville to spend time with his family and we decided to stay there. First night in the bathroom, I found ants in sink. Went to take a shower - towel were dirty, it had blood on it and shower curtain dirty. Second day, the room attendant did not clean the room and third night when we came back around 1 am, the room door was open. Unacceptable really, I'm an executive housekeeping manager in New York and I never got service like that. We were there for 8 nights - we had to check out that day. It was terrible. When informed the manager on-duty, all they could say is "is anything missing?", didn't say sorry, or ask if they can make our stay better. WORSE HOTEL EVER. DON'T WASTE MONEY.

On 01/20/2015 I approx. 1:45am I arrived at the Los Banos CA Red Roof Inn. On my mobile device I attempted to book reservations for an hotel room. Unable to complete. With the help of hotel front desk a reservation was made. I received an email confirmation. However, hotel systems declined my card. We called Expedia, there was an 8min wait. We waited over an hour to hear a human voice, put us on hold again. Expedia removed funds from my card at the same time the Red Roof Inn declined. Problem was not resolve till after 4am.

I stayed at the Red Roof Inn of N Tucson for 3 weeks or more with my cat; no problems; checked in for another 3 days recently. On the third night I noticed the toilet was running. I called the desk but got no answer, so I turned off the valve leading to the toilet. The following morning the office called my room and said water was leaking to the room below. They claimed someone had been at the desk all the previous evening, but I know that wasn't the case - often when I went to the desk during the previous visit the clerk was outside having a smoke. They would not loan me a vacuum to clean up kitty litter the cat had scattered, and told me I had to check out as I was on the "no rent" list. They gave no explanation and told me the manager was out, though I spied him behind the desk area.

When I was in Madison this weekend, I stayed at the red roof inn. While at my craft show Saturday, things were stolen from my room. I had the only key, so I can only assume it was one of their employees. They haven't apologized or offered me a refund. I just got an email saying they aren't going to do anything because their insurance doesn't cover incidents when their employees steal from guests. So I'd recommend not staying at a red roof inn.

We were put out because of their family. The housekeepers lied. They are all from India. We lost our home on labor day because of a fire, stayed there for 3 months. I was told women in their country don't talk back so I talked back and we got put out.

It was absolutely horrible. I am trying to work this out with the Red Roof Inn. I call, they promised to call back. They don't call back. I called the guest service complaint headquarters. I called headquarters. They promised to call back, they have not called back. I'm going to call them one more time. If we don't work something out, I'm going to report them to the Better Business Bureau and I'm going to tell everything that happened right here.

I booked a room for 6 nights (8/13/2014-08-19-2014) at the Raleigh, North Carolina with a king size bed. Got there about 06:00PM-07:00PM. Room looked good and notice there was not a refrigerator. Called the front desk and asked if there was one and he said, "Did you ask for one," and I said "I believe I did" where I was told that I didn't and if I wanted one was like $7.50 more a day. So I said I was already unpacked and to forget it. Next morning took a shower and noticed no hair dryer. Again called the front desk where I was asked again "Did you order one" and I said I didn't know I had to order a thing that is usually supplied by all the hotels/motels that I usually book. Good thing I didn't have to ask for toilet paper cause I probably would of been asked did you order it.

Our experience was awful.. Asked for non smoking received smoking room.. Elevator was broke.. Hallways smelled awful.. Electric in bathroom blew out 3x.. Cleaned rooms at 3 pm and left no clean towels.. Just a terrible experience.. Will NEVER stay at red roof again....

All I can say is this hotel in Lexington, KY was the just nasty. The smell of mold and mildew almost made me sick. The next morning is when I seen bugs in our bed - informed the front desk and all was said to me was I am sorry. Never again. Will sleep in my car first.

Googled "pet friendly motels" in Toms River, NJ, saw Red Roof Inn. I trusted Red Roof name. I called the #, reserved a room for 2 nights. Arrived there past weekend... Long story short, mold in bathroom, smoke filled hall, towels stained as well as linens & pillows that smelled so bad they needed to be thrown away. Come to find out, this It was a franchise & had been dropped in Feb 2014. Red Roof did NOT make sure that their logo was gone. Call the #, they say front desk. Ask who is this, they say Red Roof Inn. Key card envelopes say Red Roof. Telephones in room have Red Roof. Sign out front has TP Hotel on it during the day but come night w/ light on, you can see Red Roof Inn very plain.

I am going to list the states that we have stayed at Red Roof Inns Georgia, Tennessee & Illinois. In each of these states, we have stayed at multiple location in multiple cities. As pleased as we have been with our rooms, internet connections have either been non-existent or barely usable. In Knoxville, we were given a phone number for technical support at 2 locations... Even with technical support, the connection was barely usable. Right now I am vacillating between 1 bar and 5 bars... Watching a small video posted on Facebook is not an option. Is this a corporate issue?

I stayed at the RED ROOF INN at Detroit - Saint Clair Shores for three nights, the 7th, 8th, and 9th. On August 10, 2013, I was abruptly awakened by pounding on our room (144) door, I observed a Roseville Police officer at the door so I opened the door. He immediately asked me if I heard "multiple gunshots or any glass breaking?" I received no explanation for this inquiry from any Red Roof staff, but I did get the full account from the guest from Florida, what had happened. They were asleep when "some woman threw a rock through their window", two windows down from mine, "She was looking for her husband and we told her he wasn't in the room".

I had stayed at the Red Roof Inn in Toledo, OH from January 20, 2013 through January 22, 2013. I was very, very unhappy. Sunday night while I was there, I had noticed red spots on my body. I did not really think anything about it. I thought they were small and they would go away. That Monday morning I woke up because it was time to leave the Inn and OMG. My face, my arms, and my legs were horrible. I was itching, and I could not stop scratching; and on top of that, I did not feel good. I went home, went to bed, and got up the next morning. My face was swollen and the marks were redder. I went to the ER and was told I had bedbug bites. I told the hotel after my doctor informed me what I had. I had to call the corporate and emailed them because the hotel really did not take me seriously. ER expenses and medication, I threw away almost everything that I had touched when I got home. I’m very unhappy and will not recommend this hotel to anyone.

I stayed at Red Roof Inn Wilmington. Well I saw many, many roaches and other bugs all over the place, in my room and outside. Then, I was charged 3 different times for the same stay that made my bank account go overdraft. When I called them about the problem, the manager was never there. I left my phone number but he never calls me back. It got to the point where I had to go to the bank and get the money on the bank.

Me and my family stayed at the Red Roof Inn on Corporate Circle in Harrisburg, PA on Saturday, August 18th, and it was an absolute nightmare. First when we arrived, the desk clerk "**" misquotes our rates and then tells us we cannot use our AAA discount because of what was going on in town that day. We reserved the rooms a week plus in advance and we were told to just present our card. After a half an hour debate, we just took the rooms because we had 4 small children (and 5 adults) with us and we just arrived off of a 3.5 hour drive. I put a request for a crib for my 8 month old during my initial online reservation and also told "**" at the desk. He said they would take care of it; again, nothing.

Disabled Vet (lung COPD on oxygen). The request was non smoking with door outside, where we have stated several times before. I was informed they were booked up and no vacancy but they could find me a single for the wife and me if I would hold on the phone. He came back and said the LaQuita here downtown had a vacancy that met my needs and switched me to reservations, which I booked a room for three days. When we got to Brownsville and went to LaQuenta downtown they had no reservation under my name. That confused me. He said maybe they booked me up in Olmito, TX, 12 miles north of downtown. We drove up. The cleaning fluids was affecting me when I walked in (Pinesol) and the room was all the way down the hall at the end of the building that I had to go through to be able to get outside to fresh air with my condition.

Went into the Red Roof Inn at Buena Park, CA to pay my rent today (Saturday, July 30, 2011) and the person that was working behind the desk said that there are no rooms available. Not even the one that I was staying in for almost a week. I explained to him that I pay every day and when I paid yesterday, no one warned me or told me anything about the 2 beds being reserved. He said I had to check out and wait until 3:00PM for a 1 bed that is $94.40. ** no. Plus my mom’s disabled and can hardly walk and we have no car. So, now I’m going to be sitting on the stairs outside at the Red Roof Inn until I can get a ride or a room. I will never stay here again. Trust and believe I will complain.

My fiance' and I reserved a room online from Friday March 18, 2011 thru Sunday March 20, 2011. When we reserved, we reserved a non-smoking, king size room. The online website is totally deceiving. When we entered the Inn, the front desk representative was not at all professional. We noticed children freely roaming the Inn. As well there was a stench when entering the Inn. We continued to check in. As we enter the room it was very smokey, dirty, the lights were not working, there was a big hole in the heat and air-conditioning unit as I went to turn it on, the entire unit fell apart. The bed was a full size bed, not a king as well the window covering was barely hanging onto the rode.

I received an e-mail stating, "Pets always stay free at Red Roof," and another offering a special deal of a room at $20 for any Red Roof on January 2, 2011. I made my reservation online (in which I stated I would be bringing my 2 small dogs) and received a confirmation e-mail showing my total with tax would be $22.12. When I arrived at the hotel in Rutland, VT, I was told for the first time that only one dog is allowed, the second dog’s fee is $20.00. I stayed the night and paid the extra fee. (What else could I do?) I then called their 1-800-red-roof number to complain, but after waiting on hold for 23 minutes, all I was told was, "There is nothing I can do, try calling back tomorrow." Instead, I began communicating with Red Roof by e-mails. Their reply was that I misunderstood, and they showed me the small print in one of their websites that states "One well-behaved family pet is permitted."

I stayed at this hotel with a group. We booked 2 adjoining rooms to accommodate a total of 7 people. Upon entering the hotel we noticed that it was crawling with crickets both outside the building and inside the halls. This was initially not so bad, until we noticed after check-in that the bugs were crawling all over the inside of our rooms as well. We still weren't completely disgusted until we saw the blood stains on both the headboard of one of the beds in Room 217 and bathroom of Room 219. Already seriously questioning the cleanliness of the establishment, we next found multiple dead crickets inside one of the pillowcases. Thoroughly disgusted, we pulled back the sheets of all of the beds only to find a live spider crawling around between the sheets of one of them.