Red Roof Inn Reviews

I had to make a trip from Massachusetts to Slidell to take care of something from a few years ago and I usually go to places like La Quinta, but thought to just go here this time and went to check in and was told by the manager, or staff that it would be $95 and that I'd get my $25 back the next morning and went to bring my paper back to them to receive my $25 and she took a quick glance at it and told me, oh no, that's just your receipt and she acted like I had no clue and that she was just going to act like she didn't owe me the $25 and went about her business and I said okay no problem and made a mental note about it! I would NEVER go back again! I'm not arguing over $25 and didn't have time for it either! Regardless, I'm making absolute sure I mention this now that I am done with my trip! I'll just stick with the usual ones I usually go to for now on! Thanks for the exercise and lesson learned! 👌

The room I had (that cost $97/night) was disgusting and dangerous. The toilet base had some kind of leak because when I went in during the night, the floor was wet and I slipped and badly wrenched my shoulder trying to save myself. The caulk around the base was very old, cracked and filthy. The whole bathroom was disgusting with a towel bar ripped off the wall, dirt and grime around the edges of the floor and really old looking stains all over the bathtub. There is dust and mold on the ac/heat unit so I didn't use it even though the room was cold. I have asthma and am elderly so I couldn't risk a chest infection. The floor was sticky and the towels were literally the worst I've ever seen - tiny and as brittle as toast. I've traveled a lot and this shocked me. Red Roof is letting criminally negligent franchisees to damage their brand. Pay an extra $10 and stay at a reputable hotel.

What a huge disappointment, as we booked 4 nights, stayed 2 and cancelled the other 2 night reservations. You have a huge problem with crime, drugs and overal safety at these hotels. Very serious! Pictures I attached won't send but I can prove: bugs, mold, dirty tub, faulty electrical outlets, RRI Rochester Hills, MI -Mon Nov 17, 2025 **: So many health violations! Stayed 1 night, bugs crawling everywhere, fruit flies, sink unusable, smelled, mold everywhere. Manager stated when I left he was going to credit my account, and he never did. I put through a credit card dispute. Pictures attached.

I booked a 2 night stay at the Red Roof Inn Plus in Ann Arbor, Michigan for this past October for my daughter and her friend. Upon checking in, she found the room was unsatisfactory, with a "rock-hard" mattress, stained linens, poor lighting, as well as bugs. Additionally, men were loitering around the door, smoking & drinking, and she felt unsafe staying there. As no other rooms were available we immediately returned her room key and requested a refund, at least for the second night of our planned stay. We were instructed to contact the manager when he returned the following Monday, but received no satisfaction. Emails to customer service also yielded nothing more than an apology.

They're terrible, they clerk thieves' cards, they are meth. They lie face to face, no room to pay a high price. The horrible room refrigerator won't work on the 2nd floor. The thieves do not go there; then men break your cars while ripping the card with the vehicle—rats chewing paper.

Buyer beware: booked 4 nite stay, attempted to change dates to the next week, I was told "no changes or refunds", needless to say complaint was filled because there was "no services" rendered or my money refunded.

I Rebecca ** would like to share how comfortable I feel at the RedRoof Inn. I have had the best customer service that made me feel at home and I want to thank Lisa and Sabrina. I registered in with the both lady's and they made sure that I was going to enjoy my stay at the redroof inn ..I want to thank the both of you ladies for your beautiful customer service. I was very well taken care of. Thank you....Rebecca **

The rooms were outdated and dirty. The tile floors were stained and dirty, I don't think they even clean them each time they do housekeeping after a customer leaves. The worst part is the black mold around the tubs is disgusting. I went to the office to complain and they gave me a different room and charged me $109. Which was more than the original room I had because it was a King bed instead. I wouldn't have had to change rooms if the first room was clean. I will never take the chance on a Red Roof Inn again.

Red Roof, Cleveland, TN-- do not recommend. I am being generous, giving a 2 star rating. It was in disrepair. Comforter stained, towel rack torn down but stubs still in wall at vanity, coffee machine not working properly. No one in Lobby at 8 a.m. when I checked out. Got some coffee in Lobby but creamer dust so old, it would not dissolve. Front of air conditioner gone. Ice machine not working. Did I mention this was a DUMP?

Do not recommend staying here. Broken lamp. Stained comforter. Refrigerator that froze everything. Outside dirty and in general disrepair. And this cost around $100 for a night. On the plus the room was reasonable size and the TV worked well.

I've never been more humiliated or violated in public. Upon arrival I had to get my own was cloth and clean floor so I could walk the after a shower and sleep. Nothing more. I went to checkout. Was informed I would not receive my deposit because towels were dirty?? And I needed to replace washcloth... Now remember the wash cloth was mine from my car and the dirty towel was from the disgusting bathroom floor I gad sat down to step out of shower on. When asked for manager this simple minded lady said she was the manager... So what exactly try did I pay for the room if I have to clean it upon arrival and do the linens?? I've been outright robbed and can't do a thing about it. This is what Redroof has turned into it. Use to be a loyal customer staying several weeks a year nationwide. Someone in corporate needs to step in soon..

Seems to be very useless to make reservations to have a room booked. So, it was season opener, my daughter’s first year in college, first time to perform on the field. Big night, gonna be a great weekend, go to the game, get to spend the next day with her until we get to the hotel. Screeching halt, I walk in and the gentlemen in front of me that was talking with the worker at the counter seems that he had reserved a room but was given to another patron! What, oh no! So here the gentleman walks out wondering where will get another room this time of night. As I walk up I was thinking I already know what my answer is going to be too, I’ll be turned away with no room also. Well, as thought I was correct! What is the purpose of RESERVING a room for it to only be given as FIRST COME!!

Don't waste your money at this dump. On Thursday, July 14, 2025, as I was doing laundry, I sat by the pool, left my sneakers and shirt at pool. I come back clothes stolen. After hours of video, they know who took them. Let the person go without consequences. Tiny bugs all over the room.

I wouldn't stay in Saraland, AL. They had crappy pillows. Had a drug deal outside of our room. We were definitely in the hood. We staying on room 101 the room next door from us. They were smoking pot. We heard a man beating on a women she was screaming for help. He threw against our door. An hour later cops showed up it was all through late hour of the night. I wouldn't stay here ever again.

The worst hotel ever. Pathetic customer service. Don’t even go near to it. Stay away from this fraudsters. No Wifi connections. Junkies all around. The fire alarm goes on every 30mins. Not safe for families.

We stay at RR because of their pet policy. Just stayed at the Acworth location. The room was clean. Suppose to be non-smoking but smelled like old smoke. Not strong but still there. The hand soap dispenser was empty. The door handle to the room was very loose. The pet walk was just that. A walk. Small circular area in the back. It was OK. No bags in the dispenser and shopping carts at the dog area. Might have been another area I don't know. Since this RR was basically down in a hole they had to have a sewage lift station (?) that had the lid propped open. The Continental breakfast was cereal and a milk jug with an inch of milk. Maybe a small muffin. Waffle maker was broke. RRs are so inconsistent in quality and amenities. Our room didn't even have a coffeemaker. Didn't go to vending machines as the arrow pointed upstairs. That would be quite difficult for a disabled person.

Good afternoon, I made a reservation for two nights for Monday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am. We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use.

Terrible Customer Service – No Compassion or Flexibility. I booked a stay at this Red Roof Inn through Expedia for a trip in October. Unfortunately, my mother became seriously ill and was diagnosed with breast cancer, so we had to cancel the trip. I reached out to Expedia, and they informed me that they could issue a refund if the hotel approved it. When I contacted the hotel, the manager showed no empathy whatsoever. I explained the situation, but they simply said, “Sorry, we don’t do refunds” and gave the excuse that making an exception for me would mean doing it for everyone else.

My stay there was great. I had the most exceptional experience with one of the employees, name Porfirio ** for his excellent customer service skills, always greeting every guest with the utmost respect and answering all my questions and clearly leaving no confusion. Will be visiting again.

This was the worst hotel/motel I have ever stayed at. The property felt sketchy from the start. While the front desk lady was friendly, the place was extremely dirty. My room was awful: the door latch was loose, the walls were filthy, there was trash and dust behind the bed, and the curtain was hanging off the rod. To make matters worse, there was a woman sitting outside the building was bags, it looked like she was homeless the entire time I was there, which made the place feel even more rundown and unsafe. I decided to check out early and booked a much better hotel just across the road. The Red Roof was near a breakfast spot, so I drove around and noticed the same woman still lingering nearby. Overall, this hotel was in very poor condition and definitely not a place I would recommend.

We had booked a six-night stay at the Red Roof Inn at Oxford Valley in Levittown PA. We had moved out of our apartment and were not able to move into our new home yet. The room was a deluxe double bed hotel room. My first impression was that the room was dark and dingy. One of the two beds was so close to the wall by the bathroom that you couldn't easily get in walking sideways. My son and I were there first and my husband was to join us. The sink had no stopper, just an empty hole down which jewelry could vanish. In the bathroom a rusted air vent cover was on top of the toilet. There were red stains in the bottom of the shower near the drain. Probably rust, not the blood of my first impression.

I had some family stay for a couple of days at the Red Roof Inn in Garden City. Roaches were found in the room, so the family moved to another hotel. Not only was the staff unapologetic and unprofessional, but the supervisor, Roxi, hung up when I was making my complaint. They will only reimburse if they find an actual roach. So basically, they imply that the complaint was fraudulent and too bad so sad. Whoever stays there, when you find the roaches take a picture to prove it or else they will not believe you and provide the best unprofessional customer service. 0/5

Red Roof Inn Philadelphia was the worse place I ever stayed. I got sick from the smell that I had a headache from the time I went in the room. I am still sick I could not go to work cause of the smell in the room. Me and my other half checked in May 16 and checked out May 18. The room was disgusting. Smell was horrible. It was dusty and it looks like a crackhead place. I told the front desk the room smell like urine. She gave air freshener to spray and she got the nerve to tell me to return the spray like seriously very unprofessional, I wish I can get back my refund. I actually got sick from the smell in the room. My name is G **. Please refund me my money.

I wish that I could give this hotel a zero.. I reserved a two night stay here and checked in after 8pm and the room was disgusting, poop and urine all over the bathroom toilet seat, burns, tears, mold, rust, and water damage almost everywhere in the room, damaged ceilings and an air conditioner that smelled like it was blowing out mold and mildew.. I booked through hopper, I took the pictures below when I arrived, I refused to stay the second day and requested a refund with the evidence from these pictures and they declined my refund for the second day, I should have technically received a full refund. They offered me $22. The name of the hotel is Red Roof Inn Plus, Atlanta Buckhead,.. The photos and reviews were nothing like my experience.

Great customer service. They are always helpful. Their rates are good and the workers always see to your needs right away. Been here a little while. It's great area around stores too. Every time I have needed something they were very helpful and they seem to like their job. The app is easy to use too.

It’s good to know that when traveling with a pet you can count on Red Roof Inn to accept your pet (cat in our case). Until last night we usually stayed at a standard Inn where other travelers were also older and making their way to or from their winter getaway and generally friendly. We decided to splurge a little and stay at a Plus in Goodlettsville TN. The bedding and towels were an upgrade but everything else was MUCH worse. Bathroom door belongs in a dumpster, vinyl flooring was coming apart with strange little creepy crawlers coming in and out from under flooring, shower valve almost came off in my hand and then the hairdryer didn’t work. Noisy younger folks coming and going all night making beer runs. Will be scratching this one off my list.

We recently been a room by the week with our pet dog. We stayed in total of three to four weeks. The people running this particular location on FM 249 Willowbrook area Houston Texas are not very nice people. No personality, rude to be exact, liars that go out of their way it disallow you your Red Roof Inn reward points. Make different rules for different residents. Services gone way down at this location over the last couple years the walls in the rooms are all nicked up, the phones don't plug into anything. The night clerk is absolutely the very best, doesn't do this place any justice because the manager and his family that run the location are the most negative people I think I've ever dealt with renting a hotel room in my life and I'm 62 years old. Will never stay this location ever again. Overall piss poor place to stay, property manager disgusting and disrespectful. Save your money and go somewhere else

The Red Roof Inn in Murfreesboro Tennessee was so clean and free of odors. The beds were soft and comfortable and bedding smelled clean. I would stay again. I appreciate the first pet stays free policy.

Checked into a Red Roof Inn location in Richmond, VA on March 28, 2025 and checked back out the same evening. The room we were given was absolutely INFESTED with roaches. Front desk staff was rude and hostile, refusing to give me their name OR information to contact management. I was told I would receive a full refund, but have since noticed I was still charged. I contacted corporate, who acknowledged the roach infestation but stated they could do nothing and that the matter was "closed" on their end. AVOID this company at all costs!

In my 75 years of living, my stay at the Red Roof Inn in Dothan AL was the worst experience I've ever had in a motel! FEB 11th to the 12th for an eye exam. Things started out ok until the TV quit about 7PM. Maintenance came by and I guess rebooted it somehow. He said it was a new cable system. It worked for a couple of hours and died again. When I called the front desk, they said someone would be there in the morning however, I was leaving in the morning. Worthless.!