Red Roof Inn Reviews

I Rebecca ** would like to share how comfortable I feel at the RedRoof Inn. I have had the best customer service that made me feel at home and I want to thank Lisa and Sabrina. I registered in with the both lady's and they made sure that I was going to enjoy my stay at the redroof inn ..I want to thank the both of you ladies for your beautiful customer service. I was very well taken care of. Thank you....Rebecca **

The rooms were outdated and dirty. The tile floors were stained and dirty, I don't think they even clean them each time they do housekeeping after a customer leaves. The worst part is the black mold around the tubs is disgusting. I went to the office to complain and they gave me a different room and charged me $109. Which was more than the original room I had because it was a King bed instead. I wouldn't have had to change rooms if the first room was clean. I will never take the chance on a Red Roof Inn again.

Red Roof, Cleveland, TN-- do not recommend. I am being generous, giving a 2 star rating. It was in disrepair. Comforter stained, towel rack torn down but stubs still in wall at vanity, coffee machine not working properly. No one in Lobby at 8 a.m. when I checked out. Got some coffee in Lobby but creamer dust so old, it would not dissolve. Front of air conditioner gone. Ice machine not working. Did I mention this was a DUMP?

Do not recommend staying here. Broken lamp. Stained comforter. Refrigerator that froze everything. Outside dirty and in general disrepair. And this cost around $100 for a night. On the plus the room was reasonable size and the TV worked well.

I've never been more humiliated or violated in public. Upon arrival I had to get my own was cloth and clean floor so I could walk the after a shower and sleep. Nothing more. I went to checkout. Was informed I would not receive my deposit because towels were dirty?? And I needed to replace washcloth... Now remember the wash cloth was mine from my car and the dirty towel was from the disgusting bathroom floor I gad sat down to step out of shower on. When asked for manager this simple minded lady said she was the manager... So what exactly try did I pay for the room if I have to clean it upon arrival and do the linens?? I've been outright robbed and can't do a thing about it. This is what Redroof has turned into it. Use to be a loyal customer staying several weeks a year nationwide. Someone in corporate needs to step in soon..

Seems to be very useless to make reservations to have a room booked. So, it was season opener, my daughter’s first year in college, first time to perform on the field. Big night, gonna be a great weekend, go to the game, get to spend the next day with her until we get to the hotel. Screeching halt, I walk in and the gentlemen in front of me that was talking with the worker at the counter seems that he had reserved a room but was given to another patron! What, oh no! So here the gentleman walks out wondering where will get another room this time of night. As I walk up I was thinking I already know what my answer is going to be too, I’ll be turned away with no room also. Well, as thought I was correct! What is the purpose of RESERVING a room for it to only be given as FIRST COME!!

Don't waste your money at this dump. On Thursday, July 14, 2025, as I was doing laundry, I sat by the pool, left my sneakers and shirt at pool. I come back clothes stolen. After hours of video, they know who took them. Let the person go without consequences. Tiny bugs all over the room.

I wouldn't stay in Saraland, AL. They had crappy pillows. Had a drug deal outside of our room. We were definitely in the hood. We staying on room 101 the room next door from us. They were smoking pot. We heard a man beating on a women she was screaming for help. He threw against our door. An hour later cops showed up it was all through late hour of the night. I wouldn't stay here ever again.

The worst hotel ever. Pathetic customer service. Don’t even go near to it. Stay away from this fraudsters. No Wifi connections. Junkies all around. The fire alarm goes on every 30mins. Not safe for families.

We stay at RR because of their pet policy. Just stayed at the Acworth location. The room was clean. Suppose to be non-smoking but smelled like old smoke. Not strong but still there. The hand soap dispenser was empty. The door handle to the room was very loose. The pet walk was just that. A walk. Small circular area in the back. It was OK. No bags in the dispenser and shopping carts at the dog area. Might have been another area I don't know. Since this RR was basically down in a hole they had to have a sewage lift station (?) that had the lid propped open. The Continental breakfast was cereal and a milk jug with an inch of milk. Maybe a small muffin. Waffle maker was broke. RRs are so inconsistent in quality and amenities. Our room didn't even have a coffeemaker. Didn't go to vending machines as the arrow pointed upstairs. That would be quite difficult for a disabled person.

Good afternoon, I made a reservation for two nights for Monday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am. We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use.

Terrible Customer Service – No Compassion or Flexibility. I booked a stay at this Red Roof Inn through Expedia for a trip in October. Unfortunately, my mother became seriously ill and was diagnosed with breast cancer, so we had to cancel the trip. I reached out to Expedia, and they informed me that they could issue a refund if the hotel approved it. When I contacted the hotel, the manager showed no empathy whatsoever. I explained the situation, but they simply said, “Sorry, we don’t do refunds” and gave the excuse that making an exception for me would mean doing it for everyone else.

My stay there was great. I had the most exceptional experience with one of the employees, name Porfirio ** for his excellent customer service skills, always greeting every guest with the utmost respect and answering all my questions and clearly leaving no confusion. Will be visiting again.

This was the worst hotel/motel I have ever stayed at. The property felt sketchy from the start. While the front desk lady was friendly, the place was extremely dirty. My room was awful: the door latch was loose, the walls were filthy, there was trash and dust behind the bed, and the curtain was hanging off the rod. To make matters worse, there was a woman sitting outside the building was bags, it looked like she was homeless the entire time I was there, which made the place feel even more rundown and unsafe. I decided to check out early and booked a much better hotel just across the road. The Red Roof was near a breakfast spot, so I drove around and noticed the same woman still lingering nearby. Overall, this hotel was in very poor condition and definitely not a place I would recommend.

We had booked a six-night stay at the Red Roof Inn at Oxford Valley in Levittown PA. We had moved out of our apartment and were not able to move into our new home yet. The room was a deluxe double bed hotel room. My first impression was that the room was dark and dingy. One of the two beds was so close to the wall by the bathroom that you couldn't easily get in walking sideways. My son and I were there first and my husband was to join us. The sink had no stopper, just an empty hole down which jewelry could vanish. In the bathroom a rusted air vent cover was on top of the toilet. There were red stains in the bottom of the shower near the drain. Probably rust, not the blood of my first impression.

I had some family stay for a couple of days at the Red Roof Inn in Garden City. Roaches were found in the room, so the family moved to another hotel. Not only was the staff unapologetic and unprofessional, but the supervisor, Roxi, hung up when I was making my complaint. They will only reimburse if they find an actual roach. So basically, they imply that the complaint was fraudulent and too bad so sad. Whoever stays there, when you find the roaches take a picture to prove it or else they will not believe you and provide the best unprofessional customer service. 0/5

Red Roof Inn Philadelphia was the worse place I ever stayed. I got sick from the smell that I had a headache from the time I went in the room. I am still sick I could not go to work cause of the smell in the room. Me and my other half checked in May 16 and checked out May 18. The room was disgusting. Smell was horrible. It was dusty and it looks like a crackhead place. I told the front desk the room smell like urine. She gave air freshener to spray and she got the nerve to tell me to return the spray like seriously very unprofessional, I wish I can get back my refund. I actually got sick from the smell in the room. My name is G **. Please refund me my money.

I wish that I could give this hotel a zero.. I reserved a two night stay here and checked in after 8pm and the room was disgusting, poop and urine all over the bathroom toilet seat, burns, tears, mold, rust, and water damage almost everywhere in the room, damaged ceilings and an air conditioner that smelled like it was blowing out mold and mildew.. I booked through hopper, I took the pictures below when I arrived, I refused to stay the second day and requested a refund with the evidence from these pictures and they declined my refund for the second day, I should have technically received a full refund. They offered me $22. The name of the hotel is Red Roof Inn Plus, Atlanta Buckhead,.. The photos and reviews were nothing like my experience.

Great customer service. They are always helpful. Their rates are good and the workers always see to your needs right away. Been here a little while. It's great area around stores too. Every time I have needed something they were very helpful and they seem to like their job. The app is easy to use too.

It’s good to know that when traveling with a pet you can count on Red Roof Inn to accept your pet (cat in our case). Until last night we usually stayed at a standard Inn where other travelers were also older and making their way to or from their winter getaway and generally friendly. We decided to splurge a little and stay at a Plus in Goodlettsville TN. The bedding and towels were an upgrade but everything else was MUCH worse. Bathroom door belongs in a dumpster, vinyl flooring was coming apart with strange little creepy crawlers coming in and out from under flooring, shower valve almost came off in my hand and then the hairdryer didn’t work. Noisy younger folks coming and going all night making beer runs. Will be scratching this one off my list.

We recently been a room by the week with our pet dog. We stayed in total of three to four weeks. The people running this particular location on FM 249 Willowbrook area Houston Texas are not very nice people. No personality, rude to be exact, liars that go out of their way it disallow you your Red Roof Inn reward points. Make different rules for different residents. Services gone way down at this location over the last couple years the walls in the rooms are all nicked up, the phones don't plug into anything. The night clerk is absolutely the very best, doesn't do this place any justice because the manager and his family that run the location are the most negative people I think I've ever dealt with renting a hotel room in my life and I'm 62 years old. Will never stay this location ever again. Overall piss poor place to stay, property manager disgusting and disrespectful. Save your money and go somewhere else

The Red Roof Inn in Murfreesboro Tennessee was so clean and free of odors. The beds were soft and comfortable and bedding smelled clean. I would stay again. I appreciate the first pet stays free policy.

Checked into a Red Roof Inn location in Richmond, VA on March 28, 2025 and checked back out the same evening. The room we were given was absolutely INFESTED with roaches. Front desk staff was rude and hostile, refusing to give me their name OR information to contact management. I was told I would receive a full refund, but have since noticed I was still charged. I contacted corporate, who acknowledged the roach infestation but stated they could do nothing and that the matter was "closed" on their end. AVOID this company at all costs!

In my 75 years of living, my stay at the Red Roof Inn in Dothan AL was the worst experience I've ever had in a motel! FEB 11th to the 12th for an eye exam. Things started out ok until the TV quit about 7PM. Maintenance came by and I guess rebooted it somehow. He said it was a new cable system. It worked for a couple of hours and died again. When I called the front desk, they said someone would be there in the morning however, I was leaving in the morning. Worthless.!

It started out fine the first night cause I was tired I just went to sleep early but this morning I wanted to get cleaned up early, went to use the restroom and get ready for shower and there were the roaches 🪳. I am now disgusted 🤢 and skin crawling ready to just leave. I feel I deserve my money back cause I was not informed of the roaches and I left my property in this room so now I have to shake everything out before I go. Just irritated cause I just wanted to shower in a room I paid over a $100 dollars for. It’s devastating cause I’m currently homeless and struggling for somewhere to lay my head but this is what I get when I spend my money. They should give you a choice to deal with roaches cause that’s something hard to get rid of and I sure don’t want nothing coming back with me 🤮🥹🙌🏾. I feel I deserve a refund just like they want if someone smoked in their room. Giving people roaches is way worse I would think 🤔. Fix it 🙌🏾

We stayed at a Red Roof Inn in San Antonio TX, we kill 2 coach roaches. Mold in the coffee machine in 1 of the rooms. Coffee in lobby was cold or gone, VERY dirty. When we brought 1 of the roaches down to the front desk they gave me a Free one day pass at ANY Red Roof Inn. I have called 12 locations and all 12 of them will not except the VIP pass that was given to me for the poor experience. I called in to Red Roof and they said each location and except it or deny it. (VERY POOR CUSTOMER SERVICE). Would NOT suggest anyone to go to one of them.

They let me move in with my bird. I told them at the front desk. Two weeks later they told me I had to pay $280 for my bird after they already knew I had my bird. They have nosy maids that get into your stuff. It's not worth the money. I have had so many drug addicts in the room next to me or across from me. This is not a place for you to bring your children nor your animals. Yes I also have a dog that I clean up after every time she goes and all the other dogs that come here poop everywhere, behind your car, in front of your car. Cigarette butts everywhere, people doing hard drugs. This is the Red Roof hometown studios in yuba City California. They discriminate against you, they lie to you and they cheat you out of your money because the rooms are not worth the money.

We arrived late on a Friday and there had been a mistake in the date of arrival on the arrival date. The clerk graciously gave us a room anyways. The room was warm, clean, and covered our needs for the night we were there. Great location, easy access. And great customer service.

Rented online. Got different room. Smaller and it was dirty when walk in. Poor service. Will not let anyone know about this place. They suck. Monteagle Red Roof Inn I'll never rent here again. Charges the same amount for a smaller room.

We stayed for two nights for our son's graduation, and were delighted by the cleanliness of the property, the unobtrusive, friendly and very helpful staff. The coffee was amazing. Would definitely stay there again.