Red Roof Inn Reviews

We stay at RR because of their pet policy. Just stayed at the Acworth location. The room was clean. Suppose to be non-smoking but smelled like old smoke. Not strong but still there. The hand soap dispenser was empty. The door handle to the room was very loose. The pet walk was just that. A walk. Small circular area in the back. It was OK. No bags in the dispenser and shopping carts at the dog area. Might have been another area I don't know. Since this RR was basically down in a hole they had to have a sewage lift station (?) that had the lid propped open. The Continental breakfast was cereal and a milk jug with an inch of milk. Maybe a small muffin. Waffle maker was broke. RRs are so inconsistent in quality and amenities. Our room didn't even have a coffeemaker. Didn't go to vending machines as the arrow pointed upstairs. That would be quite difficult for a disabled person.

Good afternoon, I made a reservation for two nights for Monday night and Tuesday night, June 23rd and June 24th, 2025. We were scheduled to check out at 11 am on Wednesday, June 25, 2025 at 11 am. We reserved a handicapped accessible room. When we arrived, Sai- the receptionist, told me the Handicapped accessible room was not available, and they could offer us another room. he gave us the key to look at the other room to see if it was a room we could use.

Terrible Customer Service – No Compassion or Flexibility. I booked a stay at this Red Roof Inn through Expedia for a trip in October. Unfortunately, my mother became seriously ill and was diagnosed with breast cancer, so we had to cancel the trip. I reached out to Expedia, and they informed me that they could issue a refund if the hotel approved it. When I contacted the hotel, the manager showed no empathy whatsoever. I explained the situation, but they simply said, “Sorry, we don’t do refunds” and gave the excuse that making an exception for me would mean doing it for everyone else.

My stay there was great. I had the most exceptional experience with one of the employees, name Porfirio ** for his excellent customer service skills, always greeting every guest with the utmost respect and answering all my questions and clearly leaving no confusion. Will be visiting again.

This was the worst hotel/motel I have ever stayed at. The property felt sketchy from the start. While the front desk lady was friendly, the place was extremely dirty. My room was awful: the door latch was loose, the walls were filthy, there was trash and dust behind the bed, and the curtain was hanging off the rod. To make matters worse, there was a woman sitting outside the building was bags, it looked like she was homeless the entire time I was there, which made the place feel even more rundown and unsafe. I decided to check out early and booked a much better hotel just across the road. The Red Roof was near a breakfast spot, so I drove around and noticed the same woman still lingering nearby. Overall, this hotel was in very poor condition and definitely not a place I would recommend.

We had booked a six-night stay at the Red Roof Inn at Oxford Valley in Levittown PA. We had moved out of our apartment and were not able to move into our new home yet. The room was a deluxe double bed hotel room. My first impression was that the room was dark and dingy. One of the two beds was so close to the wall by the bathroom that you couldn't easily get in walking sideways. My son and I were there first and my husband was to join us. The sink had no stopper, just an empty hole down which jewelry could vanish. In the bathroom a rusted air vent cover was on top of the toilet. There were red stains in the bottom of the shower near the drain. Probably rust, not the blood of my first impression.

I had some family stay for a couple of days at the Red Roof Inn in Garden City. Roaches were found in the room, so the family moved to another hotel. Not only was the staff unapologetic and unprofessional, but the supervisor, Roxi, hung up when I was making my complaint. They will only reimburse if they find an actual roach. So basically, they imply that the complaint was fraudulent and too bad so sad. Whoever stays there, when you find the roaches take a picture to prove it or else they will not believe you and provide the best unprofessional customer service. 0/5

Red Roof Inn Philadelphia was the worse place I ever stayed. I got sick from the smell that I had a headache from the time I went in the room. I am still sick I could not go to work cause of the smell in the room. Me and my other half checked in May 16 and checked out May 18. The room was disgusting. Smell was horrible. It was dusty and it looks like a crackhead place. I told the front desk the room smell like urine. She gave air freshener to spray and she got the nerve to tell me to return the spray like seriously very unprofessional, I wish I can get back my refund. I actually got sick from the smell in the room. My name is G **. Please refund me my money.

I wish that I could give this hotel a zero.. I reserved a two night stay here and checked in after 8pm and the room was disgusting, poop and urine all over the bathroom toilet seat, burns, tears, mold, rust, and water damage almost everywhere in the room, damaged ceilings and an air conditioner that smelled like it was blowing out mold and mildew.. I booked through hopper, I took the pictures below when I arrived, I refused to stay the second day and requested a refund with the evidence from these pictures and they declined my refund for the second day, I should have technically received a full refund. They offered me $22. The name of the hotel is Red Roof Inn Plus, Atlanta Buckhead,.. The photos and reviews were nothing like my experience.

Great customer service. They are always helpful. Their rates are good and the workers always see to your needs right away. Been here a little while. It's great area around stores too. Every time I have needed something they were very helpful and they seem to like their job. The app is easy to use too.

It’s good to know that when traveling with a pet you can count on Red Roof Inn to accept your pet (cat in our case). Until last night we usually stayed at a standard Inn where other travelers were also older and making their way to or from their winter getaway and generally friendly. We decided to splurge a little and stay at a Plus in Goodlettsville TN. The bedding and towels were an upgrade but everything else was MUCH worse. Bathroom door belongs in a dumpster, vinyl flooring was coming apart with strange little creepy crawlers coming in and out from under flooring, shower valve almost came off in my hand and then the hairdryer didn’t work. Noisy younger folks coming and going all night making beer runs. Will be scratching this one off my list.

We recently been a room by the week with our pet dog. We stayed in total of three to four weeks. The people running this particular location on FM 249 Willowbrook area Houston Texas are not very nice people. No personality, rude to be exact, liars that go out of their way it disallow you your Red Roof Inn reward points. Make different rules for different residents. Services gone way down at this location over the last couple years the walls in the rooms are all nicked up, the phones don't plug into anything. The night clerk is absolutely the very best, doesn't do this place any justice because the manager and his family that run the location are the most negative people I think I've ever dealt with renting a hotel room in my life and I'm 62 years old. Will never stay this location ever again. Overall piss poor place to stay, property manager disgusting and disrespectful. Save your money and go somewhere else

The Red Roof Inn in Murfreesboro Tennessee was so clean and free of odors. The beds were soft and comfortable and bedding smelled clean. I would stay again. I appreciate the first pet stays free policy.

Checked into a Red Roof Inn location in Richmond, VA on March 28, 2025 and checked back out the same evening. The room we were given was absolutely INFESTED with roaches. Front desk staff was rude and hostile, refusing to give me their name OR information to contact management. I was told I would receive a full refund, but have since noticed I was still charged. I contacted corporate, who acknowledged the roach infestation but stated they could do nothing and that the matter was "closed" on their end. AVOID this company at all costs!

In my 75 years of living, my stay at the Red Roof Inn in Dothan AL was the worst experience I've ever had in a motel! FEB 11th to the 12th for an eye exam. Things started out ok until the TV quit about 7PM. Maintenance came by and I guess rebooted it somehow. He said it was a new cable system. It worked for a couple of hours and died again. When I called the front desk, they said someone would be there in the morning however, I was leaving in the morning. Worthless.!

It started out fine the first night cause I was tired I just went to sleep early but this morning I wanted to get cleaned up early, went to use the restroom and get ready for shower and there were the roaches 🪳. I am now disgusted 🤢 and skin crawling ready to just leave. I feel I deserve my money back cause I was not informed of the roaches and I left my property in this room so now I have to shake everything out before I go. Just irritated cause I just wanted to shower in a room I paid over a $100 dollars for. It’s devastating cause I’m currently homeless and struggling for somewhere to lay my head but this is what I get when I spend my money. They should give you a choice to deal with roaches cause that’s something hard to get rid of and I sure don’t want nothing coming back with me 🤮🥹🙌🏾. I feel I deserve a refund just like they want if someone smoked in their room. Giving people roaches is way worse I would think 🤔. Fix it 🙌🏾

We stayed at a Red Roof Inn in San Antonio TX, we kill 2 coach roaches. Mold in the coffee machine in 1 of the rooms. Coffee in lobby was cold or gone, VERY dirty. When we brought 1 of the roaches down to the front desk they gave me a Free one day pass at ANY Red Roof Inn. I have called 12 locations and all 12 of them will not except the VIP pass that was given to me for the poor experience. I called in to Red Roof and they said each location and except it or deny it. (VERY POOR CUSTOMER SERVICE). Would NOT suggest anyone to go to one of them.

They let me move in with my bird. I told them at the front desk. Two weeks later they told me I had to pay $280 for my bird after they already knew I had my bird. They have nosy maids that get into your stuff. It's not worth the money. I have had so many drug addicts in the room next to me or across from me. This is not a place for you to bring your children nor your animals. Yes I also have a dog that I clean up after every time she goes and all the other dogs that come here poop everywhere, behind your car, in front of your car. Cigarette butts everywhere, people doing hard drugs. This is the Red Roof hometown studios in yuba City California. They discriminate against you, they lie to you and they cheat you out of your money because the rooms are not worth the money.

We arrived late on a Friday and there had been a mistake in the date of arrival on the arrival date. The clerk graciously gave us a room anyways. The room was warm, clean, and covered our needs for the night we were there. Great location, easy access. And great customer service.

Rented online. Got different room. Smaller and it was dirty when walk in. Poor service. Will not let anyone know about this place. They suck. Monteagle Red Roof Inn I'll never rent here again. Charges the same amount for a smaller room.

We stayed for two nights for our son's graduation, and were delighted by the cleanliness of the property, the unobtrusive, friendly and very helpful staff. The coffee was amazing. Would definitely stay there again.

Hotel van driver (from CLT airport to hotel) was absolutely rude, offensive and unsafe. Driver did not offer to load my bags (2). Driver did not offer to open the automatic van door. Driver insulted me with racial verbiage that I could not find the button to electronically close the sliding passenger door while I was fastening my seatbelt. It was 5:45pm. It was dark outside. Instead the driver drove through the entire airport arrivals lane with the sliding passenger door open. I could not locate the button to actuate the sliding passenger door to close since the cabin of the van was dark. BTW: the driver has a button in his driver's position which the driver can electronically close the sliding passenger door. I finally found the button and closed the sliding passenger door myself. On the trip to the hotel the driver started speaking of racial issues and directed them toward me. I elected not to augment his offensive comments.

The room was clean. It was quiet because there were few guest. The shower was tepid, no breakfast. There was no one to speak to if need anything! No decaf coffee. We have heart issues and should only drink decaf.

We stayed at the Mountain View Red Roof in Chattanooga TN on November 1st 2024. Upon check in we were told that the nightly rate was going to be $86.00 plus tax.. When we got our statement at check out it was $160.00 plus tax. After asking the front desk clerk he said the rate was higher because there was an event in town and all of the motels were full. This was our third stay at this motel, and will be the last time. The room that we had was not as clean as it has been in the past stays. We walked over to the Cracker Barrel and stepped in all kinds of dog poop. Yes we have a dog and we do pick up after her.

My family landed in Charlotte at 11pm and after calling the shuttle for the red roof we tried getting in and buckling my 3 year olds car seat and he said he didn’t have time for this and threw the car seat and all bags out of the car on the street. Driver's name was John and he put our family in danger. Don’t stay here and don’t take the shuttle.

I just stay at the Red Roof Inn a few times over the last year and I will say I've had a good experience every time. The staff is always been helpful and amazing, they're professional and courteous. Anytime I need it anything they had it right there in the office, didn't have to wait for anything. I highly recommend this to anybody looking for an affordable hotel. I will definitely be back.

This is the absolute worst customer service I've ever had in my life and I'm 54 years old. I had to call the hotel for 4 days 18 times to try to get a reimbursement when I canceled in time for my reservation. They robbed me. Thank God my bank refunded my money but these people are thieves. They don't even have anybody behind the front desk. They are foreigners and they need to go back to their country. Don't even think about staying there. They will take your money and they will charge you fraudulently. It is the worst place I have ever stayed in my life and I have been across the world. There was one man who kept saying he would call me back in an hour. This went on for 3 days. I never not once could get a manager. They finally told me to take it up with the bank which I did. I wish I could call the police on this hotel. They are thieves

I’m at the Red Roof at 1915 n. pointe drive Durham nc 27705 room 332. ** is very professional, he made our stay very nice. We really appreciate it. This was our best stay so far. All the other red roofs are very unprofessional.

Saturday 10/5 was our stay, my daughter reserved 3 rooms. We each paid separately. First we arrived that morning was at 3pm, I went to let the front desk guy know that we will be leaving one of the cars so he won’t tow it. Entering the hotel he gave me a look like, "What do you want." Once I told him we had 3 rooms reserved his attitude changed. He became friendly and said he would try to put us together when we return. Entering my room a double, the smell of cigarette hit me so hard I had to use my inhaler, he changed the room and this one smelled of musk.

About your experience. I stayed this property and cleaned my own room. Never used their towels or anything. Upon check out I was told I would receive my deposit back. Now they claim they won't return my deposit over a two dollar towel that was my own that I used to clean my room. The manager is giving me the run around as well as the front office staff. They are very unprofessional. I spent over thousands dollars at this location. Mind you the room I was in smell bad. I had to scrub the dog smell out of it. And again I kept my own room clean. You can't even speak with the owner about your grievances.

I have been here for a couple weeks while I wait on my apartment, for the most part it's ok. There is a couple things wrong in my room like the bathroom door doesn't close but that's a small thing. Jessica at the front desk is great tho, she's always polite and friendly, plus she IS ALWAYS CLEANING and making it look presentable and smell good! The housekeepers are great. They are a friendly married couple and they make sure I have everything I need, the wife is so sweet and polite and she knows everything I need when she sees me!

I stayed in Red Roof Inn at 1210 Industrial Pkwy on Oct. 3 2024. The noise from the drug dealer and loud music went on all night long, so why don't the police patrol the area at all? I will ask them. I expect some noise but not all night, if you want to sleep do not stay there.

My son constantly stays at the Red Roof Inn in North Aurora Illinois. It is the cleanest, friendliest hotel that we have found so far. He travels back and forth to visit his kids. They are pet friendly. The staff is awesome and the management is so helpful. I would recommend 10 stars for this hotel.

We booked a room for 2 nights at HomeTowne Studios & Suites Bentonville for September 13-15, 2024. We got an email the morning we were to arrive saying "Your Fri Sep 13, 2024 reservation has been cancelled" with no explanation. We did not see the email until we were in Arkansas and there were no rooms in town available! When we called we were told that there was not a reason listed for why they cancelled. We were very disappointed this was handled this way! We have other family members that travel to that area and we are reluctant to have them book with you in the future!

Me and my fiance and sister tried staying there last night and we couldn't, there was cockroaches crawling on the walls and cockroaches in the bathtub and then they moved us to another room and it had blood all over the bed so I will never go there again.

I recently stayed at a Red Roof Inn in Fairfield, New Jersey off 46 -I was on a bus tour with 50 other people-this hotel smelled like must and mold the minute you walked in the door. The rooms were musty and mold growing on the ceiling, in the showers. I had no other choice, but to stay there for five nights. Our breakfast was pretty weak. Also, the pictures on the website looked good, but it is a whole other story when you get in the room- we left the windows open and the fan in the bathroom running all day, did not help one bit - several in our Tour group, we’re not happy- toilet did not flush hairdryer quit working. It did get fixed the next morning. I will give them that. It was the worst hotel we stayed in for the 10 nights we were gone!! Will not book a red roof again-I had another bad experience in South Texas!!!

Parsippany, NJ. location. Made a reservation over the phone for 5 nights on the first floor due to mobility issues. Got there day of check-in and was given a second floor room. First room, 218, was absolutely disgusting, with food and dental flossers and other trash under the bed. Pubic hair in the shower and a filthy toilet. Got moved to another room, 207, that was only slightly better. Toilet was disgusting, shower was dirty, no battery in the smoke alarm. Asked 4 times for housekeeping and fresh towels.

1/5 just now on Google. I don't usually complain, but this is more than I can take. SEE PICTURES. Rude people including reception, floors & desk sticky, pillows thin with lumps, can't get to reception/lobby or rooms without breathing clouds of smoke in this "100% smoke-free property", dumpster trash smells greet you all around property from neighboring businesses, dead bugs on floor, iron covered in melted plastic & leaked on floor, said they would bring me 1 when they went out to turn lights on for the night, but never did. Room phone doesn't work so had to keep walking the length of 2 buildings to get to reception to get help, dd cleaned up leak from iron with towel. Only 2 towels, 2 wash cloths & 1 hand towel in room.

Stained sheets, blankets, bedspread and towels were very yellow and stained. They changed the sheets to differently stained sheets. The workers were nice to replace them but they need new linens. Would not stay here again.

09/07/2024 I stayed in Red Rood Inn in Boston near Woburn Village, the price for the day is very expensive, plus they make me put down a $150 deposit and I will be reimbursed the next day, this is totally false, They stole my $150, I was very disappointed, they told me the Deposit was if something was broken or broken. When I arrived I had nothing to use except the bed and banish me. They didn't return anything, I do not recommend it at all, it was a bad experience. I cannot go back there to make my complaint to these thieves, since I live in another state.