Red Roof Inn Reviews

Worse hotel stay me and my family ever had! After making 3 attempts to get my room clean, a lady come to the door and offers me towels. Then she handed them to me and did even speak or anything. Worse location, easy to get hit by the speed road directly attached to this horrible hotel. The corporate responded by saying sorry, and offered me points, like I will ever stay there again.. This hotel is not safe or clean for anyone

April 26th, we stayed at the Jacksonville Airport Red Roof Inn, and they were exceptional. Kudos to the staff, the room was comfortable, clean and quiet. I have never been there, don't know the people, and they treated us very kind. I would definitely recommend it.

I wouldn't even give it a star. The Red Roof in New Britain CT - reservation was for deluxe double bed w/ bathtub. 1st time staying in a Red Roof. Once you get past how dirty and run down the lobby is the room is no better. It had 1 double bed and the bathtub was too dirty to step into, but the tub didn't hold water anyway. When I spoke to the front desk they said I could check out, that's all they have. I immediately called Red Roof customer service, got a ticket number and I have still yet to hear back from anyone and that was 32 hours ago. It could take 24 - 48 hours for them to respond. When I spoke to the manager when fleeing this horrible place, he didn't believe I had been spoken to like that. He would have to check his video. I will NEVER stay in a Red Roof anywhere again.

Listen to me carefully. If you ever come across the Red Roof Inn in Westerville, Ohio, run in the exact opposite direction. Dirty sheets, leaking mini fridge, horrible smell, and a bathroom door that doesn’t open all the way. Although, when all hope seemed lost, we were greeted with a complementary gift which was a used and very hairy hairband that was left in the bathroom so don’t stress if you happen to forget your hair piece.

I checked in at the Huntington West Virginia RRI on Saturday, April 25, 2026 and was concerned immediately about the condition of the room - #137! There was dirt and a hole in the bed cover, there was an indentation in the wall between the bed and the bathroom which looked like it had never been patched, there was dirt and paint scraped off the door frame, there were a couple of hairs in the bed when I pulled the covers back, the room is not even the quality that I would’ve expected from a bad hotel chain much less from the capital RRI. And to make matters worse, if that’s possible, the commode would not flush as the chain to the flapper is broken. The commode water ran all night long since it didn’t have enough buildup to stop And there are bugs in the light over the bed. I stayed at a RRI and Wytheville Virginia last night and it was eve at least tolerable; this one should be closed down.

I was a guest at the Red roof inn Redding Pennsylvania. Was the worst stay ever. The room was dirty. We were there 2 weeks. The cleaning staff one morning came in regardless that we had the do not disturb sign up saying they needed to clean the room. We refuse services they told us it needed to be done. Mind you my girlfriend adult son is on oxygen. They made us all leave the room so they can clean it. So they did. The management was rude. Make threats that she was speaking to her boss. A few days later we went to extend our stay. She refuse to do it and that we had to leave. Never will I stay at red roof again. Find out later the management lives at the hotel. No wonder she feels entitled to treat guests rudely.

Friday, February 20, 2026 was the worst possible customer service experience I have ever had. The front desk person at my local Red Roof Inn, located in New Castle, Delaware had an absolutely difficult and nasty attitude. If the room had not of been prepaid, I would have gladly taken my business to another location. Beware that some hotels can add a "Deposit upon Arrival" fee to your bill. She was requesting $100, at first, she did not say it would be refunded when you check out.

This is the worst Red Roof I ever stayed at and only because of a snowstorm. The man at the front desk told me that AFTER DAY 2 someone would be there to empty trash. Nope that was false, never happened. LIE #1. Apparently there are 2 chairs in the lobby area by the coffee. But paying guests aren't allowed to sit and have coffee. A juice machine with no juice. Only serves coffee and packaged Cream Cheese Hostess Danish that you have to ask for.

I’ve only ever been to the Red Roof Inn location in Erlanger Kentucky, so I cannot speak on behalf of the other locations and if they’re good or not. But the Erlanger location needs to improve. It’s not a horrible price, some would call cheaper than most which I find true. From what I’ve seen the staff is really nice but the cleanliness is an issue. Just because it’s cheaper should not mean lack of maintenance and cleanliness. The few times I’ve stayed there I’ve seen clogged drains, hair on the shower walls or in the bathtub, I’ve also seen once before someone’s sock behind the bathroom door. An easy place to find anybody’s missing items or dirt if the bathroom was simply cleaned. And in every room I’ve stayed in, there the floors are absolutely filthy.

I rather write to the Headquarters. The one in St Augustine, Fl has very poor customer service, when it comes to ethics, cleanliness, dress, when it comes to housekeeping, Every time when it comes to cleaning they leave something not done not making the bed right, these are young men, some working with their pants half down with no uniform, some are dressed decent. Have to change rooms twice because they smell bad and dirty. The third room had to tell them to change to lights dirty phones, 🪳 crawling, etc, it's a safety, and a health hazard for seniors. Faded curtains, nasty irons, etc, old outdated furniture ancient looking., This building is old and should be condemned. Cracks on the edge of the building near a old iron stairway, which might collapse during someone walks up the stairs.