Red Roof Inn

Our first time in HHI area. Loved it. May 2019. We stayed 5 days and location great. The desk helpful and friendly. Room nice and clean, bed cozy. We will be back again. Close to food and beaches. Room prices affordable.

The room was clean and all the necessities were there. The bed was comfortable and there were plug ins on the lamps for my cell phone. All the towels were there and they were not stiff.

Check in was smooth as usual. Staff friendly and helpful. We were given adjoining rooms as requested both clean and fresh. Exercise room was adequate. Breakfast very good. Excellent coffee, took one to go.

I paid for a weekly rental 2 days into my rental. The Iranian the guy said I needed to give another $100 deposit because my dog was in the room and if I didn't have the $100 I needed to check out without a refund.

Red Roof Inn at Wichita Falls, Texas location. I reserved a room for a three night stay. Unfortunately, I experienced exposure to bed bugs. I started itching after 10 minutes of laying in bed under the cover. I discovered bits and irritation on my face and stomach. Just be mindful that everything that looks good can be conceiving. When I pulled back I actually saw a bed bug on the covers. I’m still experiencing itching and skin irritation.

I was staying here for a week. Within 45 minutes I had already been chased down by the owner & the police were on their way to make me leave. All because I had my daughter helping carry my Stuff to the room. They said, "You can’t have any visitors or anything." It should have only took me 5 minutes to do this. The bathrooms were nasty with hair and dirty footprints. The room smelled like cigarettes and the blankets had burn holes in them. The workers were very rude and unprofessional.i then wanted a refund since I was threatened with police and made leave. They still charged me for 1 night even though I was there for less than an hour. It’s been 72 hours and I still haven’t gotten my refund yet!

Filthy dirty in Chesapeake VA. I WAS OVERCHARGED by $9.00. Brought it to the clerk's attention and she said, "That is what you were quoted" and would not change the bill. It was too late to argue. I checked the website and it was $9.00 less than I paid. I WAS OVERCHARGED! THE DOOR OPENED TO THE PARKING LOT, easy for unloading but not the safest design. I had to PUT A CHAIR IN FRONT OF THE DOOR.

I stayed at a Red Roof Inn in Lafayette Louisiana for Easter weekend. The first room they put me in the a.c. did not work along with the t.v., phone, and the lights over the bed. I went to the office and they put me in another room where everything worked BUT it smelled of smoke, the sheets were dirty and covered in dog hair (I'm allergic). When I went to the office they brought more sheets (also covered in dog hair) so I complained again, the lady in the office told me there was nothing she can do about it and that she did her best to accommodate me. HOW ABOUT SOME CLEAN SHEETS!!!

We stayed at the Red Roof Inn at San Antonio, Tx. Address is 6880 NW Loop 410 on 5/10/2019 and checked out on 5/11/2019. I reserved two rooms and spent $186.00 on them. The rooms were filthy! The bed sheets were dirty! Semen in one set of sheets along with pubic hair and blood stains. The A/C didn't work and there was absolutely NO hot water!! I would like my money back!!! Thank you. Paulette **

This was the worst experience I ever had at a hotel and I stay in quite few of them. The hotel that is on Olson Drive Rancho Cordova. The room was dirty. There was tons of trash under the beds. We found syringe in our bathroom. There was a crack pipe right by our room. The police came thru. Went thru everybody room which left my kids terrified. I will never stay at this place and if you have a family I suggest you don’t stay here. Now if you a ** all ** and ** is welcome there!!

As a Red Roof Redi Card member I have till 8 pm to cancel a reservation. It is 3 pm and I called to cancel and they still are charging me for the night. I tried to explain that as a Redi card member it clearly states I could cancel and she simply said, "No sorry mame, I will be charging your card. " How is this right?

(410) 796-0380 Red Roof Jessup - Total rudeness and the quoted price on the phone was a special of $57 and when we arrived were charged $79 and told that we never got the special price - actually saying we were lying. We want a refund between the price we were quote and the actual charge. No receipt was available for us and the attendee was very rude and pretended not to hear our problem. Terrible service.

Terrible customer service. When I told the receptionist upon check out about our experience she pretended not to speak or understand English. I had a crazy clanking noisy vent from the bathroom that kept my daughter and I up ALL NIGHT! It kept banging as if there was squirrels or rats in it. Our room was not clean. When I asked for more towels they pointed to the pool sign. Trash and filth throughout the halls. The complimentary breakfast is a joke. Just some old stale muffins.

The experience was quite painful. Booked 2 rooms with 2 beds since there were 6 people, 4 adults and 2 children. First they did not have the second room for us kept trying to insist that my sister in law’s room was mine. After finally getting that settled we left since the rooms were not ready which was fine since we were early. Came back later to check in again we had the same issue with the later manager only stated that we booked one room and tried to give us my sister-in-law’s room. Again settled the room issue only to be told told they only had 2 rooms with 2 beds and a king size room. It was another discussion about how we had 6 people in our party and we need the rooms with 2 beds not one bed. The afternoon clerk insisted she was going to give my in laws (party of 2) 2 beds and give us the room with king size bed and the last room with 2 beds. Explained again we had a party of 6 and they were only 2 people.

I reserved a room in KENTUCKY for 2 nights coming from TX. When we arrived at 11pm.. They were overbooked!! Gave us a "sorry" and we'll give you a free stay tomorrow! Showed up the next day to receive a key.. And the room we walked in had another couple NAKED in bed!!!! I immediately returned the key and left. The next day I go to make a purchase and my card is overdrawn 300 by Red Roof Inn even though I NEVER CHECKED IN!! I reached out to corporate and Mr Alexander the CEO and was told "Oh Well". Definitely pursuing charges for ALL the inconvenience and HORRIBLE customer service.

When I checked in for my 11 day stay I was told a price that I hadn’t booked it for. I asked 3 times if it was correct she said yes it was less than I booked it for. I paid it then I went to my room. It hadn’t been cleaned but no biggie not complaining it's busy season and nowhere else available. I cleaned it myself. Used my own sheets and towels whatever but the price still bothered me so I called on the eighth 6 days into my reservation and asked if I owed them anything they said no because my checkout date is the 9th then they wanted to argue with me about my checkout date even though I have 3 receipts saying the 13th then Booking.com called them and they said, "No it’s the 13th but only paid to the 9th that I owe 320 dollars." How is that when I booked at after tax 680.37 and I paid already 533.02.

Red Roof in Melvindale, Michigan had bed bugs and staff laughed when we told her. She was very rude. She did laugh while giving back my refund. I also have the video on recording from bad staff to bed bugs.

Went up to VA Fri night and needed a place to stay. Place was filthy-smelly-nasty. Checked out 10 minutes after I checked in and still haven't gotten a refund back as they've promised. Have to call my bank. Don't ever stay there! Place is a rip-off.

HomeTowne Studios Denver - Airport/Aurora. 3705 N. Chambers Rd. Aurora, Colorado, 80011. I'm writing about Home Towne Studios by Red Roof Inn. I choose this place because it was the least expensive. After our car was stolen and being Robbed and beaten on the RTD while everyone just ignored or watched, my brother and I were in a homeless shelter until we received our check. I booked a room with Hotels.com For 21 days. Paid upfront. I have the receipt for 1225.50 and confirmation #. Our reservation was reconfirmed at 9:21 the next morning. Upon arriving at around 12:40 pm I was so called greeted by the Manager I believe.

I requested a room on bottom floor. Didn’t get it. Room's bathroom dirty, and when it rained water came in and there wasn’t a hospitable atmosphere and I thought there was a pool but I was sent to wrong Red Roof.

Red Roof Inn University location in Pensacola Florida, King room on the 1st floor bathroom had ROACHES!!! Upon request I moved to another room. This time a double standard. Next day I originally requested another King room on the other side of the building and NOT be charged for the stay the night before. Reluctantly they said they would not charge me for the night. I decided to check out of the ROACH motel altogether. When I told them I was canceling the rest of my stay and did not want to be charged, she gave me the detailed departure that showed $0 balance and charged my VISA for the ROACH room. DO NOT STAY HERE!!!

The beginning of my nightmare started with a booking of a 3 night stay at a Inn Motel, that BOOKING.COM found and arrange for my 3 day stay of which I had to paid UBER $29.00 to ride me from Philadelphia PA, to Maple Shade NJ. The place that I had gotten booked to was the Hometown Studio by Red Roof, my stay would cost $172.00 for a 3 day stay. So I arrived at Hometown on 11/16/2018 at 9:30PM and since BOOKING.COM had me pay for 1 day in advance, that upon arriving Hometown promptly asked for payment of the 2 days that remain unpaid. Of course there was no luggage cart available so it was a venture carrying my bags to my room. Finally after a shower and having a very late meal I climbed into the bed and I had been on my laptop about 2 hours and about another 1 and 1/2 hour of watching TV I proceeded to turn the lights out, and about 15 minutes afterwards I felt a bite on 1 of my buttocks but I didn't think nothing of it.

We checked into RRI in Dallas by the DFW airport. When we walked into the room there was a nasty odor!! The bathtub was covered with what looked like MOLD!! The sheets on the bed was covered with burn marks. We turned on the antiquated heater but could not get it to work. We still don't know if it worked. We were given another room, which was better than the first but still was a disappointment. Met the manager the next morning but he was less than apologetic to us. In fact he acted like it was our fault!! I would not recommend using RRI. There are much better hotels around. Even though this is a cheaper alternative for a traveler that is no reason to provide such undesirable and unlivable condition for customers!!

Stayed at Red Roof Inn, Bloomington/Normal, IL Friday, October 26 and 27th. I called two days prior to request a king size bed rather than two queen beds. Was told to ask when I arrived and they would accommodate if one was available. Upon checking in, I made the request and was told they had one but it was a $70 up charge. When I mentioned my previous phone conversation, I was told that was the price. Decided to stay with the two queen beds.

They made mistakes at check in and then proceeded to shout at me and behave belligerently. They just want to keep your money. You probably do not want to stay here if you are looking for a pleasant experience. If there are any problems there is no recourse for the customer, no one will speak with you.

*Update 9/20 - I called the hotel manager, Robin, directly and she said rates were already increased to football games in town... BS! - There was a hurricane and games were canceled. They still didn’t decrease room rates and charged the same rate during deplorable conditions of the hurricane. She also told me today that I wasn’t welcome in their hotel anymore due to the complaint. Jay, the Regional Executive, hasn’t even bothered to return my call.

Horrible management. I have been staying for a week and when I wanted to restay the office accused me of having a drug activity outside my room. Seriously? I have two kids and am being accused of drug activity. I was so pissed off. They couldn’t show me the proof but they treated me and my kids so bad. I spend so much money in this hotel. Manager was so rude. They kept my deposit after I clean the room but it’s ok because this place is not safe for kids. If that’s what happening I realized it’s not safe for my kids but someone needs to investigate this place. The manager embarrassed me and accused me for things no prove.

I just got home from a 2 night stay at the Red Roof Inn Plus, Boston Logan. I spent $169.00 a night only to almost jump in a filthy bed. It was full of stains and residue (cover up). After calling the front desk, I could come downstairs for clean sheets??? After realizing that that was a bad idea, I was offered another room. I wrote to customer service, let's see what they will come up with.

We stayed at the Red Roof Inn West in Amarillo, TX last night. While trying to find a plugin I moved the nightstand to find a used syringe sticking out of the floor. I immediately called the front desk. She came with a wash rag removed the syringe. Didn’t offer any other assistance just said, "Thank you for letting us know." I called after we left and the lady said we would get a 17$ discount!! NEVER WOULD I RECOMMEND THIS PROPERTY. I AM LIVID WITH HOW THIS SITUATION WAS HANDLED. I TOOK PICTURES OF THE SYRINGE!

I booked a hotel for an anniversary weekend, and found one on booking.com. It stated a 48 hr cancellation policy. I showed my wife who looked at reviews and found this horrible one. I cancelled, they had 24 hrs to get back to me. I made calls and was told by booking to call the hotel, they said it is with booking.com. The clock ran out and I ended paying a night for nothing. Emailed booking.com, due to the fact they don't have a phone number. They gave me the runaround for a week, which is why I hope this review costs them, it will make me feel better for the money I lost.