Red Roof Inn

This is the worst hotel, RED ROOF INN, I have ever stayed in. My family reserved the room and paid in full at reservation had we known it was terrible, we would not have reserved. And had we not paid in full, I would have left. Rude male staff, overfilling tub, sink knows was not working, air conditioning was not blowing cool air. I am sure people are reserving rooms based on online pictures and they are inaccurate, basically being dishonest. They should remove the pictures.

I visited the Lake Jackson, Tx location and booked ONE night. My debit card was charged at desk so I thought I was covered. Checked out next morning (earlier than check out time) and THOUGHT everything was fine bc I was given my $40 room deposit back that I had to pay in cash at the time of booking. Two days later on EASTER SUNDAY my card was charged again for the same amount!!! I tried to call the location to see what was going on but I got nothing but attitude as if I was in the wrong but they took my money smh so I called corporate office of Red Roof Inn and got nowhere. They sent me and email regretting to inform me that they would not be able to help me. Smh this is NOT a good company at all so save your money!!!

Squealing noise so loud. It hurts your ears. Kept me up half the night. Called front desk they acted like nothing was wrong. I had to ask if a alarm was going off. Good luck if you have to stay. Recommend ear plugs 1-26-22.

Very friendly, very knowledgeable about the policies, very helpful. I've been in Savannah Georgia since January 10 and this is the best customer service I've seen so far❤️with a well-kept clean establishment there for our safety. What a delightful bag breakfast for our safety due to Covid.❤️I would recommend this location to anyone Visiting Savannah Georgia. I look forward to coming back. Very pleasant stay.❤️

I wish people would listen to you when you file a complaint. I told the customer relations team that every stay has been an issue with extended stay. Not just because of whether they don’t listen either just like the staff. My husband has been a frequent customer with Coliseum location since October or November 2021 and extended stay has been an issue with the service desk. The owner I assume has major attitude. When you’re dealing with people customer service should be your number 1 priority. The owner is very rude and need a reality check.

We opened the door, looked pretty nice until about a few minutes in. I went into the bathroom to see a filthy bathtub (which had a small ** stain), toilet seat, and the bathroom didn’t even have a lock, there were many small tick-like bugs in there. Some of the outlets did not work, the coffee maker did not work, the channels barely worked due to “weak signal”. I had a 2 king sized bedroom and there was a drawer in between the beds, I opened it to find about 4-5 cock roaches running around. The sheets were a little dirty also. When my father told them how many of us were there (4), the guy went outside and walked up to our car and looked through both windows which made us feel uncomfortable. The soap at the sink was very dirty and there was no shampoo or conditioner. The Tv was at a really bad angle and could not be turned either. Do NOT use this hotel, it’s affordable but the money you’re saving is not worth the quality you’re receiving.

This is in regards to the RED ROOF INN; 26,300 Dequindre Rd; Warren, Michigan. They rented me a room for a week (prepaid) that was a disaster zone. Bathtub filled with dirt; toilet running continuous; no TV; NO INTERNET; lamps not working; food rotting in the fridge and on and on. When we complained; they indicated they would issue a one day refund and correct the problems. They did not correct the problems and when another similar room became available, they moved us to that room. Not as many problems; No Internet, TV no remote; toilet working off and on; lights not working etc. Complained and we were told they would fix the problems; not so? They did nothing and then the GM and night manager kept avoiding us. They advised they would not refund anything in spite of commitment made. What a disaster the week was!

We were traveling through the area after watching our daughter play a college ball game. With my first responder discount, the room was $166 after taxes and fees. The lobby was nice…the room…disgusting. We walked into the room and the light switch on the wall did not work. One lamp worked. The humidity in the room caused every surface to feel slimy, the sheets, pillow, and bed were damp. The light in the bathroom did not work. Metal lamp bases had rust all over them. German roaches crawled on the ceilings and wall. Spiders were frequently found also. Mold on the ceiling was painted over. The bathtub hardware had pieces missing. $144 is WAY TOO MUCH FOR A 1 star hotel that was advertised as a 3 star. I’ve stayed in cheaper motels that were much nicer. Also the towels were already wet due to moisture in room. Do not recommend!!!!

I just loved it here. Everyone was just awesome. I had everything I needed, a lady I think Terry by name-checked on me daily and made sure of it. She even went and got my family a few snacks while they were waiting on me to get ready. The food was great. Everyone smiled and was pleasant every day. The housekeeping staff would make sure my room was clean, Terry you did a great job. The hotel is pretty. Just a top-notch place to be. 10 out of 10.

This review is for the Red Roof Inn in Bowling Green Kentucky. (Had 2 rooms) First off they want a $250 deposit per room, yes $500 for two rooms!! And these double bed rooms are tiny! Extremely small. It was absolutely one of the most disgusting hotels I have stayed in in all my life. We literally had to clean our own toilets that had urine and pubic hair on the toilet seats.