Red Roof Inn Reviews

636-352-6724 rating 0!!!! stayed at the Red Roof Inn in Springfield Mo for 5 days. EVEN ROOM SERVICE. We were impressed with everything there. Then we decided to stay 2 nights following at Red Roof Inn Hot Springs Ar. They have no room service but told us we could come to front desk and request all our room service items at desk. I was like wow I paid 2 nights. Then we reserved a room at Temple Texas. OMG ROACHES EVERYWHERE IN ROOMS, NOTHING STOCKED IN ROOMS. Desk chair broke, refrigerator did not work. No manager to refund us. They refused a refund credit. It was a hole in the wall. Smelled and disgusted. We looked at 4 rooms. Finally found something but it not a good room. Unacceptable. Then lastly stayed at Little Rock on Frenchman Ar. The standards were the same there as Temple Tx. We finally got home and we both got sick and more. RED Roof Inn made our long journey a living hell.

Honestly. They should be investigated. I'm a loyal member, but the location in Pensacola, FL on Davis Hwy is INSANE! Address in Plantation. However, I was overcharged! Upon check-in of my reservation, I was charged an additional $30 outside of the deposit, which I had no problem paying. I didn’t notice due to my phone being dead but once I brought it to the manager's attention, he threatened to ban me. Secondly, I had to move rooms 3 times due to the condition. One had mold LITERALLY mold in the bed! I have videos for proof. Secondly, hair all in the bed, poop on toilets, moldy fridge & more. I will never give these money-hungry people a cent! Please check your rooms or suffer!

I believed if staying at a Red Roof Plus would be better but I was clearly wrong. I had to change rooms several times with one room not even having a bathroom door or mirrors. This was located in a nice area but was not comfortable even staying nightly.

I would not even give them 1 Star. It was on June 20th check in & June 21st check out. 2227, N. Fremont Street Monterey. Worse experience. No pool. No hot tub. As it was shown and was told at the time of reservation. No room service phone working, no WiFi, very bad burning wire smell coming from heater, ants crowding in the kitchen sink, counter ground of the kitchen, in our ice cooler on top of the cooler, no ice machine was out of order, one of my 11 year daughter got rashes by sleeping on the couch bed. Had to run to CVS pharmacy in the middle of the night for ** medicine. I do have a proof of buying. Sheets had black spots on it. I have the video of ants. All of it was not healthy and was very upsetting. Never want to go there again.

Water leakage on floor, returned to my room (119) only to find water pooling on the floor at the end of the bed, this was probably coming from the room next door. (117). Called front desk John said wasn’t his problem, he was wasn’t going to look into it. And then wanted me to clean it up, this is very unreasonable. A safety/health risk issue, the room was not very clean. Bedding was very old and lumpy. As where the sitting chairs. Also there was nowhere near enough parking, hotel was full and nowhere to park without being towed. I’ll be reporting this water issue to the health services.

We checked in and left less than 30 minutes later. Although there was a person at the front desk, guests were required to use a kiosk with a live remote attendant. During check-in, I was asked to provide personal information while standing in an open lobby with other guests present. The remote attendant was literally telling the front desk employee what to do, which made the entire process feel awkward and unnecessary. The condition of the property was unacceptable. The lobby and hallways were dirty, with trash visible throughout. There was a cat roaming the halls and we also saw a dog wandering the property.

It is worse than I expected, rooms are full of mold, pillows are dingy so are the towels. Most of the hotel smell like wet carpet, or rat urine. Most of the doors have dents or are in rough shape. It feels like those 30 dollar an hour Motels.

Checked in on Wednesday. Informed them that my wife was handicapped. We left the property Thursday morning to visit family in the area. When we returned we found that they had blocked off half of the parking lot for sealcoating. When we spoke to management and Informed them that my wife was handicapped, They said there were 2 choices. Leave and go somewhere else or we would need to park on the other side of the building and walk. No compassion for a handicapped person.

100+ bugs over bed, floor and windows. Denied refund. Avoid at all costs.

Worse hotel stay me and my family ever had! After making 3 attempts to get my room clean, a lady come to the door and offers me towels. Then she handed them to me and did even speak or anything. Worse location, easy to get hit by the speed road directly attached to this horrible hotel. The corporate responded by saying sorry, and offered me points, like I will ever stay there again.. This hotel is not safe or clean for anyone

April 26th, we stayed at the Jacksonville Airport Red Roof Inn, and they were exceptional. Kudos to the staff, the room was comfortable, clean and quiet. I have never been there, don't know the people, and they treated us very kind. I would definitely recommend it.

I wouldn't even give it a star. The Red Roof in New Britain CT - reservation was for deluxe double bed w/ bathtub. 1st time staying in a Red Roof. Once you get past how dirty and run down the lobby is the room is no better. It had 1 double bed and the bathtub was too dirty to step into, but the tub didn't hold water anyway. When I spoke to the front desk they said I could check out, that's all they have. I immediately called Red Roof customer service, got a ticket number and I have still yet to hear back from anyone and that was 32 hours ago. It could take 24 - 48 hours for them to respond. When I spoke to the manager when fleeing this horrible place, he didn't believe I had been spoken to like that. He would have to check his video. I will NEVER stay in a Red Roof anywhere again.

Listen to me carefully. If you ever come across the Red Roof Inn in Westerville, Ohio, run in the exact opposite direction. Dirty sheets, leaking mini fridge, horrible smell, and a bathroom door that doesn’t open all the way. Although, when all hope seemed lost, we were greeted with a complementary gift which was a used and very hairy hairband that was left in the bathroom so don’t stress if you happen to forget your hair piece.

I checked in at the Huntington West Virginia RRI on Saturday, April 25, 2026 and was concerned immediately about the condition of the room - #137! There was dirt and a hole in the bed cover, there was an indentation in the wall between the bed and the bathroom which looked like it had never been patched, there was dirt and paint scraped off the door frame, there were a couple of hairs in the bed when I pulled the covers back, the room is not even the quality that I would’ve expected from a bad hotel chain much less from the capital RRI. And to make matters worse, if that’s possible, the commode would not flush as the chain to the flapper is broken. The commode water ran all night long since it didn’t have enough buildup to stop And there are bugs in the light over the bed. I stayed at a RRI and Wytheville Virginia last night and it was eve at least tolerable; this one should be closed down.

I was a guest at the Red roof inn Redding Pennsylvania. Was the worst stay ever. The room was dirty. We were there 2 weeks. The cleaning staff one morning came in regardless that we had the do not disturb sign up saying they needed to clean the room. We refuse services they told us it needed to be done. Mind you my girlfriend adult son is on oxygen. They made us all leave the room so they can clean it. So they did. The management was rude. Make threats that she was speaking to her boss. A few days later we went to extend our stay. She refuse to do it and that we had to leave. Never will I stay at red roof again. Find out later the management lives at the hotel. No wonder she feels entitled to treat guests rudely.

Friday, February 20, 2026 was the worst possible customer service experience I have ever had. The front desk person at my local Red Roof Inn, located in New Castle, Delaware had an absolutely difficult and nasty attitude. If the room had not of been prepaid, I would have gladly taken my business to another location. Beware that some hotels can add a "Deposit upon Arrival" fee to your bill. She was requesting $100, at first, she did not say it would be refunded when you check out.

This is the worst Red Roof I ever stayed at and only because of a snowstorm. The man at the front desk told me that AFTER DAY 2 someone would be there to empty trash. Nope that was false, never happened. LIE #1. Apparently there are 2 chairs in the lobby area by the coffee. But paying guests aren't allowed to sit and have coffee. A juice machine with no juice. Only serves coffee and packaged Cream Cheese Hostess Danish that you have to ask for.

I’ve only ever been to the Red Roof Inn location in Erlanger Kentucky, so I cannot speak on behalf of the other locations and if they’re good or not. But the Erlanger location needs to improve. It’s not a horrible price, some would call cheaper than most which I find true. From what I’ve seen the staff is really nice but the cleanliness is an issue. Just because it’s cheaper should not mean lack of maintenance and cleanliness. The few times I’ve stayed there I’ve seen clogged drains, hair on the shower walls or in the bathtub, I’ve also seen once before someone’s sock behind the bathroom door. An easy place to find anybody’s missing items or dirt if the bathroom was simply cleaned. And in every room I’ve stayed in, there the floors are absolutely filthy.

I rather write to the Headquarters. The one in St Augustine, Fl has very poor customer service, when it comes to ethics, cleanliness, dress, when it comes to housekeeping, Every time when it comes to cleaning they leave something not done not making the bed right, these are young men, some working with their pants half down with no uniform, some are dressed decent. Have to change rooms twice because they smell bad and dirty. The third room had to tell them to change to lights dirty phones, 🪳 crawling, etc, it's a safety, and a health hazard for seniors. Faded curtains, nasty irons, etc, old outdated furniture ancient looking., This building is old and should be condemned. Cracks on the edge of the building near a old iron stairway, which might collapse during someone walks up the stairs.

I had to make a trip from Massachusetts to Slidell to take care of something from a few years ago and I usually go to places like La Quinta, but thought to just go here this time and went to check in and was told by the manager, or staff that it would be $95 and that I'd get my $25 back the next morning and went to bring my paper back to them to receive my $25 and she took a quick glance at it and told me, oh no, that's just your receipt and she acted like I had no clue and that she was just going to act like she didn't owe me the $25 and went about her business and I said okay no problem and made a mental note about it! I would NEVER go back again! I'm not arguing over $25 and didn't have time for it either! Regardless, I'm making absolute sure I mention this now that I am done with my trip! I'll just stick with the usual ones I usually go to for now on! Thanks for the exercise and lesson learned! 👌

The room I had (that cost $97/night) was disgusting and dangerous. The toilet base had some kind of leak because when I went in during the night, the floor was wet and I slipped and badly wrenched my shoulder trying to save myself. The caulk around the base was very old, cracked and filthy. The whole bathroom was disgusting with a towel bar ripped off the wall, dirt and grime around the edges of the floor and really old looking stains all over the bathtub. There is dust and mold on the ac/heat unit so I didn't use it even though the room was cold. I have asthma and am elderly so I couldn't risk a chest infection. The floor was sticky and the towels were literally the worst I've ever seen - tiny and as brittle as toast. I've traveled a lot and this shocked me. Red Roof is letting criminally negligent franchisees to damage their brand. Pay an extra $10 and stay at a reputable hotel.

What a huge disappointment, as we booked 4 nights, stayed 2 and cancelled the other 2 night reservations. You have a huge problem with crime, drugs and overal safety at these hotels. Very serious! Pictures I attached won't send but I can prove: bugs, mold, dirty tub, faulty electrical outlets, RRI Rochester Hills, MI -Mon Nov 17, 2025 **: So many health violations! Stayed 1 night, bugs crawling everywhere, fruit flies, sink unusable, smelled, mold everywhere. Manager stated when I left he was going to credit my account, and he never did. I put through a credit card dispute. Pictures attached.

I booked a 2 night stay at the Red Roof Inn Plus in Ann Arbor, Michigan for this past October for my daughter and her friend. Upon checking in, she found the room was unsatisfactory, with a "rock-hard" mattress, stained linens, poor lighting, as well as bugs. Additionally, men were loitering around the door, smoking & drinking, and she felt unsafe staying there. As no other rooms were available we immediately returned her room key and requested a refund, at least for the second night of our planned stay. We were instructed to contact the manager when he returned the following Monday, but received no satisfaction. Emails to customer service also yielded nothing more than an apology.

They're terrible, they clerk thieves' cards, they are meth. They lie face to face, no room to pay a high price. The horrible room refrigerator won't work on the 2nd floor. The thieves do not go there; then men break your cars while ripping the card with the vehicle—rats chewing paper.

Buyer beware: booked 4 nite stay, attempted to change dates to the next week, I was told "no changes or refunds", needless to say complaint was filled because there was "no services" rendered or my money refunded.