Red Roof Inn

Red Roof Inn

 3.8/5 (723 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 17, 2023

Their employees and security company are thieves. Miami Springs Police Department even states the vandalism to my vehicle was an inside job of who stole my catalytic converter. The hotel refuses to take responsibility. One of their employees took down the security camera I was parked under when they stole from me! Their manager refused to make things right. Not only was my car vandalized, but the stench of the ** coming off of their employees/security guard was disgusting! Stay away from this hotel, the price will cost you more than the price of the room!

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Verified Reviewer
Original review: May 7, 2023

Going to try to make it short if I can!

#1 False advertising (price 3x higher than on website and saying remodeled)
#2 Coffee maker had wrong size inserts for k packs.
#3 Says non smoking (help was smoking outside room while cleaning with door wide open).

#4 Bathroom had mold around tub base not clean). If you're wondering why we would book there look at the website. Very misleading.

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    Verified Reviewer
    Original review: May 6, 2023

    Checked in and checked out the same day. It was that bad. The room was FILTHY. Description stated that all guest rooms are non smoking, this one smelled like an ashtray. No parking, dangerous neighborhood, TV didn't work, rude staff. I asked to have a room change because of the TV, they refused. I asked for a refund, they refused. Bed was never slept in but they ILLEGALLY kept my $50 security deposit. This place should be condemned by the health department.

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    Verified Reviewer
    Original review: April 30, 2023

    We had to check in across the street and was impressed with that hotel wishing we booked that one instead after we got to Red roof across the parking lot. It's creepy looking and the room smelled like nasty dog. I don't know. I felt like all I could smell is urine the whole time. We booked 3 rooms 4 people per room and applied that onto our reservation but yet the rooms only had 2 towels in it. The beds also had yellow stains on all of them. Why have white blankets if you can't keep it looking clean? Granted we usually always wipe things down with Lysol/Clorox wipes at any place we stay but we really cleaned these rooms the moment we got in.

    The beds are bouncy and not comfortable. The pillows aren't great either. Your neck hurts the next day. The chair in the room is random also and was ripped at the bottom. I think this hotel just needs to be shut down and renovated completely and not allow pets to stay if it's not gonna be cleaned properly after. I bet any money the urine smell is from the carpets or something. Definitely don't recommend staying here. If I come back to Hershey I'll book next door instead.

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    Verified Reviewer
    Original review: April 28, 2023

    The most filthy, demoralizing experience. Management is racist and could care less. Rooms are disgusting and phones do not work. Absolutely unsafe and dangerous. This place should be shut down. A blight on the community. Really and truly hotel slumlords.

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    Verified Reviewer
    Original review: March 23, 2023

    Upon checking in our room we discovered feces on the toilet seat. Let the front desk know and was told there was no one there to clean it. I asked the front desk gal if she would do it and was told she couldn’t. I eventually took some of their wipes since I had to clean it myself. I expressed this to the manager who was unwilling to do anything other than make excuses and blame me. Corporate Red Roof Inn was not willing to do anything as well.

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    Verified Reviewer
    Original review: March 4, 2023

    Checked in after going to hotel next to this and finding holes in bathtub and floors caving in. Working on our home which needs electrical so it’s Feb and very cold.

    Room was nasty Dirty and doing a quick check no bedbugs, and from this check no cockroaches (WRONG). YES COCKROACHES. Everything’s everything is so worn out. Staying for week, no money back. Very loud at night. Banging so loud it woke me, next night neighbor segueing and fighting man gets in his car and spends 45 minutes trying to get out of parking lot. Floors Nasty. I even tried to clean them but no matter how many times I try to wash the floor, paper towels come up black. Only place I know that rooms get robbed. This place needs an enema!

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    Verified Reviewer
    Original review: March 1, 2023

    I had occasion to stay in the Red Roof Inn in Salem, NH on the night before Christmas in 2022. Checking in was normal, the rate was OK. I am disabled, so I requested a room to fit my needs, and was assigned to (I think 120).

    1- I had just driven up from NY, so the first thing I did was use the bathroom. The toilet would not flush. Called the office, and they sent a man to fix it, OK, I then I asked for a place to eat and was directed to a nice, but very expensive Bistro. Again, alright.
    2- I put on the TV, but the remote would not work it so I had to go to the office for a new one and I made sure that remote worked at the office. Back to my room but still the remote didn't work the TV. It was a Bad TV... Darn!
    3- Then I went to bed and was awaken every 15 minutes or so by a dripping sound, as if it were coming through a megaphone!
    4- In the morning I made coffee, but could not find any sugar, milk, nothing!!
    5- Then the shower...The shower wand had no pressure whatsoever, NONE!! The heck with it.
    6- I went to the office to tell them of my experience and received condescending apologies! Not what I needed after that TERRIBLE ORDEAL of a night! I told them that I would refuse to pay for the night, and would eviscerate their establishment in the reviews.

    7- I needed to get a cup of coffee. I like a rich coffee so I chose on of the containers and the condiments. The Frigging coffee was COLD!!!

    How much more could this establishment do? Unfortunately, my credit card would not negate the transaction because I did not leave in 15 minutes, but I received an E-Mail saying they gave me a...$2 dollar CREDIT, ADDING INSULT TO THE OUTSTANDING NIGHT I had! Needless to say, I will NEVER stay at the Red Roof Inn EVER again, and would implore others to do the same. If I had known about the 15 minute clause on my credit card, I would have and should have left. I am retired USMC, My name is Bill ** and my E-Mail is "**", and I have NEVER had an experience like this in my 75+ years.

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    Verified Reviewer
    Original review: Feb. 9, 2023

    Don't expect the hotel to watch out for your safety. I had been staying at Red Roof Plus in Palm Coast since last summer. This hotel has made a good bit of money off my stay. My room was always keep clean by me and housekeeping did not have to spend hours in there cleaning after my being there 29 days. They have a policy that you can always stay 29 days in a row and have to move out for 24 hours so you don't become a resident.

    Befriend a guest there who was a resident. Even lent them money to pay their room a couple times and gave them extra as a Christmas present. When I could not do it anymore the guest then started to bad mouth me and be rude. Recently it was brought to my attention that him and his wife were spreading rumors about me. Telling people around the local gas station that I was a prostitute and drug dealer working at a CVS which is across the street from the hotel and that they caught me having relations with somebody in a car there.

    Also told people that I had men coming in and out of my room which is false. I could ask to have the cameras pulled and it would prove that there's only been four people in and out of my room. One was the man I moved in there with a friend of mine and the two people that help me move out of there. I can confronted this person in the lounge which there is cameras and explain to him that what he was doing in the state of Florida! is a criminal charge. He then proceeded to tell me that I was a liar but I was being investigated that I never lent him the money. I would have to prove I put it in the palm of his hand which I did on camera when I lent the money. There's cameras all over this building.

    Then he proceeded to tell me when I was coming and going from that hotel when I was coming and going to the pharmacy when I was going to the gas station. The man is on the other side of the hotel so if you are knowing that much about my life you are stalking.. I'm an insurance appraiser. I work from my room. People upload pictures to the site of their insurance company and the insurance company sends the pictures to me. I write the estimate and send them back to the insurance company. I'm an independent contractor. I work for five different companies writing their estimates.

    When I was walking back from the gas station one night I actually had a man I stopped me and asked me how much I cost. That next day I went to the hotel manager and explain to her what was going on and that I wanted to talk to her boss and she said she would bring it up to her the next day which was yesterday. That morning I asked to speak to her boss I was told she was very busy. I waited a couple hours, went back and was told she was busy again. I explained to her that I talked to an attorney. My attorney was going to go down and file a civil suit against them and I was going to go to the sheriff's department and press criminal charges for defamation of characters, stalking, harassment, libel and slander.

    I was then told by this manager that if I was to cause problems for this hotel that I would probably be DNR which it means that I would not be allowed to come back. I explained to her that I'm not causing problems for the hotel. I'm worried about my safety and that I don't think another guy should get away with this if he's telling people that there's men in and out of my room and people are asking me how much I cost. They know where I live. That is a safety issue. Needless to say her boss never came to speak to me and to the point where I just gave up and said I wasn't going to deal with it and that I would let the attorney handle it. I moved out today.

    Two two men that help me move that I know who happened to be homeless very clean cut you would never know they were homeless unless you know them I put money on a prepaid card for them to get a room there because you did not have to pay a deposit on a room at Red Roof. They were told they could not stay there because of me. Now the only reason the manager knew that I knew them was because I told her when they helped me move back in on the 27th that I had had my ex put money on a prepaid card for them so that I could give the prepaid card to them so they could rent a room the night that they moved me out the first time after the 29 days.

    They didn't cause any problems. They didn't destroy the room. The only reason they turned away was because they knew me and because I fought for my rights right of being safe. As a woman walking back from a gas station at night and having somebody come up and ask you how much you cost because somebody is spreading rumors about you makes you wonder how much he's told people and for the hotel not to want to help or even acknowledge that there's a safety issue and then put the blame on me is completely absurd. So please if you stay there don't lend anybody money. Be careful who you befriend and also don't expect the staff to watch out for your safety. Good luck. The only I would give this hotel any stars is because of Tammy, Charles, and the whole housekeeping staff. Those people are wonderful.

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    Verified Reviewer
    Original review: Jan. 30, 2023

    I need to update my review previously. I said Holiday Inn but it's actually Red Roof Inn on 28th in Grand Rapids. The experience was one no one should ever have to experience when booking a hotel. The room was unusable and filthy. Plus it was unsafe. The reviews online are completely untrue and the pictures were not accurate. The staff were uncaring and very rude and unhelpful. The room should have been closed and not rented to anyone.

    The tub was filthy and unusable. The furniture was broken. The clean towels were dirty. They just used the same towels from previous guests that were not clean. There was no remote for the TV and the coffee pot had a filter that had been there for months and no pot. The other occupants look like homeless and there was an overwhelming smell of pot. The staff attendant refused to give me a receipt when I checked out and told me the printer didn't work but when he realized I wasn't leaving without it suddenly the printer works.

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    Red Roof Inn Company Information

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    Red Roof Inn