Red Roof Inn
ConsumerAffairs Unaccredited Brand
Wake up with a stranger next to you! Imagine waking up in your bed, and seeing 7 strangers in your room, 5 of them standing over you. This is what I woke up to yesterday at this hellish hotel. Previously, Airbnb sent me to this hotel as a perk through their corporate account, as I am a frequent a user and long time 5 star guest. At the hotel I thought the smoke free gimmick was nice and I didn't mind the room. So I decided to give it 4 nights and see if I liked it again. After 2 nights, I was satisfied and wished to extend my stay 2 additional nights, to make it 6 total (I had just confirmed the move in date for my new house, starting Oct. 6 nearby).
After 40 minutes over the phone, and 2 conversations with the front desk, it seemed that my rate would be increased for not only the 2 new days I wanted, but also the 2 I hadn't used yet. This was unacceptable, so I spoke with the phone agent again and let them know I would book online and if we could combine the stay. They said yes. A very nice girl at the front desk the night before let me know that I should speak with the morning operation the following day to make sure my stay was connected. I was told everything would be great, as long as I booked the same room they gave me for where I was staying.
So here's the great part. I call at 7 AM that morning. The girl at the front desk, confirmed my extension. She was even kind enough to point out I had actually mixed up the dates, told me she would alter it so I would have the extra 2 concurrent days, and that everything was perfect. The Vegas shooting was ongoing the night before and having not heard from my friends in Vegas I did not go to bed until late. I put in my noise cancelling earbuds, turned up my white noise app, and went off to slumberland knowing that I had done everything requested, booked a stay with my credit card online, and confirmed this stay with the front desk.
At 1PM I woke up to 5 men standing over me, while the manager and her assistant I guess, were behind. The shock and terror of this cannot be overstated. As this isn't the best area, they do apparently sometimes have things happened, and I had no idea waking from my sleep what this was. The amount of shock this caused, gave me a heart attack. I spent 6 hours at the Emergency Hospital nearby, to address my newfound heart pain... which still hurts as I write this.
Onto the amazing part. Despite having done everything I could, once the fireman they had called left with all of these uninvited people in my room, the manager promptly told me that I had moved the bed and that because of that I was no longer welcome at the hotel. These beds have wheels, real wheels, likely for cleaning under them, and I simply moved it at an angle to be closer to the air conditioner. What business is it of hers anyway, I didn't hurt anything?
So here I am, dizzy, shocked, gripping my chest, and this fat lady is telling me I can't stay at the hotel, because I moved my bed 4 feet towards the AC. This is after she didn't bother to recognize I had headphones on in my bed, as well as my phone was plugged into them. I can't say enough how unprofessional and pathetic this interaction was. I am already looking into where to file my lawsuit.
I explained to her before she walked off, that I had a right to stay, that I had paid, and this was already promised by an agent of the hotel, who worked at the front desk. I am told her name was Amanda... but the source of that information may be false. Apparently, they didn't understand that the girl had already approved my reservation and everything was solid. Otherwise, I have no idea what they were thinking.
35 minutes later, there is a knock on my door. I had already begun to clean up the room and leave it nice for the maids, as I always do wherever I stay, but I was unable to completely finish. Guess who? The manager called the police on me and had them supervise and escort me off the property! Me a customer who continued to offer to pay beforehand for my stay as well as was satisfied with previous days and the other stay.
So here I am, a Juris Doctorate holder from Pepperdine class of 2010, a current student in a Masters of Theology program, being told I have to leave because the manager said so and that she has ultimate discretion to kick me out. When the police came to the door I was in fact on the phone with dispatch to discuss with them my options, as I know this was all illegal.
I cannot say enough I would avoid this hotel at all costs. I have 26 Airbnb reviews as a guest, and every single one is 5 stars stating that I am a stellar customer and guest, who always leaves the room clean and is very polite. This review is only the beginning of a huge media campaign as well as legal recourse that I will seek as I look to be made whole from this encounter. I can only caution the reader, that I would avoid at all costs as this may happen to you as well. I will now be arrested if I ever set foot at a Red Roof again, as per this pathetic manager's filing against me as a trespasser. Amazing. Also a personal computer item of mine valued at $300 broke while being rushed out. AVOID AT ALL COSTS.
This Motel chain is in big trouble with its management abilities. Each location we have stayed at has the ability to do as they please when running each location. This is a bad idea for such a large chain. They have different locations charging high prices and poor service. They need a one rule network. This motel chain is headed for bankruptcy quick unless they change their policies fast. We have complained to customer service of Red Roof and they only leave it up to each location to fix the problem... but they do nothing about it. They just send a "We are sorry" email but continue to do the same things and they lie about what they have done.
My stay at the Red Roof Inn and the locations is Commerce, GA. I arrived at the hotel on 9/26/2017 and the desk clerk was very nice and I ask about how clean the rooms were and she replied very very nice so I decided to stay the night after driving over 500 miles that day. I entered my room and at first glance the room appeared to be what she described. I was very tired and decided not to set a alarm and sleep until I awoke the next day. I had to use the bathroom about 4:00 am and as I was walk to the bathroom I felt something crawling on my back and turned around to the mirror. To my disbelieve there were 2 grown cockroaches on my right shoulder so I got a towel and got them off and stepped on them.
I immediately started looking around the room and there were many dead and alive roaches. Needless to say I started checking my overnight bag and found a small live one in a side pocket. So then pulled everything out of my bag and shaken all to see if anymore and repacked my bag and took my things to the truck and got my 3000 lumens flashlight and started looking at the room and found many more alive and dead behind different things and then noticed there was one in the bed dead and then 1 was crawling up my leg. So I took pictures and called the front desk and ask the clerk if he would come to my room and see the circumstances that I encountered and his reply was, "How can we make everything ok?" and I told him first of all to refund the night stay and replied he would have to get with the GM and they would call.
I went to the checkout desk and showed him the pictures and he was very pleasant and kept apologizing and would have the GM to call. Well after about 36 hours some lady called and said the manager offered me a 15% discount and I told her it really wasn't about the money. It was more about having a clean room so no others would go through what I had and she said he would call me back and I told her that was fine. However I was going to contact the headquarters and give my review and that's the last conversation we had. I am on the road overnight around 40-45 times per year and this is the worst so far in 10 years.
Checked in 09/25/2017 at 7:00 pm Room 153. They have a bad bed bugs problem, this place is nasty. They will have you in the emergency room. It's sad that people are so confused about what's clean and what's not clean. I had to be treated at emergency room after stay at a hotel that I had to pay for. Jacksonville, FL has the worst hotels on the east coast. The city needs to close these cheap hotels down. Red Roof Inn has no check and balances when it comes to their brand. Anyone can pay the franchise fee and get to use their name in a hotel. I hope they get it together before someone gets hurt or even dies over a nasty environment at a hotel.
I recently stayed at your Red Roof Inn. My experience was not good and I believe I will not stay there in the future or recommend this place to anyone else. I was in Detroit for my family reunion with my granddaughter. We stayed from Sept 1-4. We were to stay 5 days and I checked out a day earlier. When I first arrived they gave me a room that was not clean, so I returned to the front desk and informed the person there, he apologized and assigned me another room which he inspected for himself before he sent us to the room. Very unsatisfied customer.
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My boyfriend and I went to a shutdown job in Blytheville Arkansas for 8 days. We had the worst experiences in the motel industry management. That Indian manager needs to just go back to India, coming from this Native American woman. He was the rudest of the rudest and mean. He doesn't care about customers, he only cares about making money, greedy **... We were given dirty stained towels, the bathroom light didn't work. We were working night shift, so they never even bother go come and clean when we leave and the maids were still there.
One morning, we were so tired so just went to sleep and here comes the manager beating on our door, almost broke the door and screaming saying that we had to pay the room and it's after 11 am. He knows we work night shift and we were going to pay him when we got up. He scared me from his screaming, so we just left. I told him to go back to India. LOL. So, if you ever have to go to that hell hole town, don't stay at Red Roof Inn. He made that name terrible. The best Red Roof Inn, I've stayed at was, Corpus Christi, Texas and a town near Albuquerque, New Mexico. That man is an idiot. PERIOD.
This place doesn't even deserve one star! I made a reservation online for the Mt Laurel, NJ location for 1 week. The problems started before I even showed up. When I made the reservation, I was advised the price was $490 for the week and that check-in time was 3pm. I know that I would not be able to check in by 3pm, so I put a credit card on file to hold the room for a later check-in. I still wanted them to know that I would be checking in around 6pm, so I called to location & spoke to the nastiest, rudest and most ignorant person I've ever come across... Ricky! When I asked him if 6pm was ok, he got really nasty. So I tried to just ignore it and go about my day. Then I showed up at the hotel & dealt with his rude ** again. First, he tried to charge me more than what I told online. When I questioned it, he got nasty & said he didn't know why in the most condescending way.
When I told him I needed to speak with customer service, he said, "Good. You do that." When I called him rude, he proceeded to say, "Bye. I thought you were leaving?" It took everything in me not to punch him. When I tried to take paperwork that he had me sign & that had MY person info on, he threatened me with violence. I was done. I walked out & called customer service. After speaking to customer service, the customer service guy was able to ascertain that Ricky was in fact charging more money than he was supposed to and was advised that I should compensated some free night or, at least, be given a weekly rate (not sure why I wasn't given that when I booked for A WEEK)!
Anyway, I was advised that I needed to speak with local management to see about any compensation. Today, I get an email from the general manager apologizing but advises that he can't get give an compensation. So the moral of the story is... if you want, in my opinion, a dumpy hotel with pi$$ poor management & beyond rude and entitled employees, stay here. I don't recommend this place to anyone!!
We stayed at Red Roof Inn (River St. Cortland, NY) from August 11 (Friday Night) and August 12 (Saturday Night). We check-in in the midnight (i.e. Friday) and we left on the Saturday morning to see nearby places. We left some of our luggage in the hotel room itself, thought it is safe while leaving in the morning. When we return in the evening I didn't find one of my items which is a small cover which has used clothes (expensive and one-time used clothes) in it. As soon as I didn't find my item I gave a complaint in the reception.
So the receptionist contact room service staff about my lost item when they do room service after we left the room in the Saturday morning. She said they didn't took any items from the room. She/Management are not trusting the customers. However they are trusting their staff members rather than customers. They are also not responding properly and whenever I called to their managers number she is not available to pick the call. They didn't even give the credit for the lost item. Bad Management and Bad Service!
My son and I went on vacation July 4th through July 7th and stayed at Red Roof Inn in Arlington, TX. At first we found the room satisfying, but on our 3rd night I was awake every hour or so with extreme itching. I just thought it was mosquito bites. By the time I got home later that day, I had hundreds of bites that itched so bad I was in tears. I called the hotel after learning I had bed bug bites and was treated like I was lying since I didn't lodge a complaint at checkout. He took my contact info and promised a call back later that day.
I've been waiting for a callback for nearly a month now. I ended up with skin infections all over my arms and legs and discovered a few days ago I brought them home with me. An exterminator is coming out this week and has quoted me anywhere from 600 to 4000 dollars to get rid of them. I have a new set of bites and my 3 kids and my husband and I are living in our living room. I'm dehydrated from all the tears I've cried over this. We are working class and I'm having to cash out some of my 401k just to pay for this mess. I may have to talk about options with a lawyer, but haven't decided on that course of action yet.
The Red Roof Inn in Williamsburg, VA was the worst!!! My room had mold in the bathroom, the area were the safe located was nasty and dirty!!! I check out the same night I was still charged for one night!!! Learned the hard way. You get what you pay for!!!
I was unable to connect to the wifi. Called the front desk and was repeatedly insulted from the manager that I perhaps was lame and couldn't correctly input the password. After the banter back and forth he informed me that he would "put me out on my bum." I couldn't believe my ears. I then went to the front desk with my iPad hoping to resolve the issue... and said, "Really, you're going to put me out on my bum?" He said, "Absolutely" and I then replied, "You, a little peon?" And he called the sheriff to have me removed... Never in my life has anything happened like this. I returned to my room waiting for the sheriff but to no avail did one show up to my room. Miraculously, I put the same password in that was given to me and it worked albeit that's why I am able to document this occurrence. I believe that I was scammed.
We stayed at the Red Roof in Knoxville for 4 nights. We were pleased with the room. The floors and walls could have been cleaner, but the sink, tub, toilet and mini fridge were all clean. The bedding was clean and comfortable. The pool was nice as well. There was breakfast and the staff was courteous. We would stay again.
Red Roof Inn Vernon Connecticut: DO NOT STAY HERE. Not Even A One Star. My husband was booked into a room that had just been used by two of the staff members!!! Upon entering the room he knew why there was all the laughs when checking in, first didn't have a room and then did. Paid cash $91.00 that the two girls & man at the counter probably split between them. Went back to office to get my money back and shift was changed. Two girls were leaving and woman with India heritage was at counter and would not refund his money. She told him "your hair is messed up" you used the room. He said "after driving 14 hours yeah my hair is messed up."
He did not use the room. Was in the room 10 minutes, wet towels on floor in bathroom and bed pulled up but not made. Woman was very rude, refused to give his money back and kept calling him a old man (white hair). He said he would call police, she said "go ahead." He explained we ran 4 star motel for 7 years and her response was "then why are you staying at a Red Roof Inn?" Terrible terrible motel and will be contacting corporate offices this morning. Tried to call the Vernon Red Roof Inn to speak to manager but the mail box is full and you cannot even reach anyone to even leave a message.
I have been a loyal guest... Recently I have experienced mold, mice, roaches, leaking ceilings, broken beds, nasty dirty underwear, used condoms and wrappers between the mattress and box springs hair and stained towels. I was told that I would be given a credit, yet Suzanne the GM has yet to provide one.
I must say this is the worst customer services that I have experience in my life. The ** guy who claimed he the manager the worst manager that I have met. Doing my three days they did change the bed, clean the room or give supplies. When I tried to extend the stay the guy told me if I can make it there by 5:30. He can extend the stay and I pay with cash. When I made it there the front desk had been missing for an hours and he charge my credit card. The front desk lady told me "it's charge. What do you want me to do. Do you want to go find somewhere else to stay." I told her they was being rude on purposes and not to share my information with all of the other customers in the lobby. She made gesture and say "well I can give you your money back and you can stay somewhere else."
I been trying to help my friend get back on his feet so I been renting a room for the both of us trying to get his health back together. They put him out because they told him they did not like my attitude. Because they told me they wasn't going to charge my credit card and gave us sheet to change our own bed that did not match the bed. This is the worst experience that anyone can experience. The lady and the ** man extremely rude. They should be fired like now. The other worker extremely nice but those two extremely rude and disrespectful. I ask for a manager so that I can complain on them but they kept saying they was the manager. Please contact me as soon as possible.
We reserved a room online at this Red Roof Inn in Cedarville, PA. We arrived about 8 pm. There were hardly any cars in this massive parking lot. I wondered if it was still in business. I was disappointed in the room. Door stuck on the rug trying to open it. Door latches were in bad repair. Door latch to the next room was falling off the frame. You could hear the people in the next room talking and snoring. When they turned on the faucet it was like it was your bathroom. Pillows were hard and too thick. Faucet dripped constantly in the bathtub. You can hear the interstate traffic going by. I would not recommend staying at this hotel. Was cheap but not worth it.
Visiting Cincinnati and spent one hellish night. Room smelled of smoke. Supposed to be smoke free.. Also some animal smells. Room floor sticky. Never stay at RED ROOF again. They should rename it brown roof.
Understanding that we live in the age where skin color does make a difference in how you are viewed. Today was a true testimony of how racism still exists. Particularly at 29595 Clemens. We had just pulled into the parking lot (12 people) and in the process of us discussing how our workflow went, the night clerk came flying from his office yelling profanity at us to get in our rooms immediately. We asked why was he talking to us with such aggression and demeaning and his response was he didn't give a ** and that he was getting too many complaints about the noise. Mind you, we had just pulled in and it wasn't even 10 minutes that we were in the parking lot when he came after us.
He then proceeded to call the police on us cause we were apparently not dropping down to his level of ignorance. The police came and we were forced to vacate the premises immediately. Our company uses this company often when we travel from NYC. This is just a testimony that hotels like Red Roof have no business in dealing with the public at all. Their license should be revoked immediately. Their organization NEEDS to be trained in public relations and basic human rights.
Do not sleep in the Red Roof Inn because the beds are infested with bed bugs! Even after several weeks, I'm still afflicted with severe itching. To make it worse, I contacted their customer service department to issue a refund or any compensation, but they never replied.
Our first experience at a Red Roof Inn. My first impression as we got off the elevator was that the carpet in the hall was gross and worn out and has what appeared to be white paint on it. We arrive in the room and first thing I want to do is shower after a long day of being outdoors so I go ahead and do so. As I'm getting dressed at the bedside I have what appears to be a piece of black dirt on my feet so I tell my husband when you shower do not step on the floor so he uses the bath mat to scoot to the bed. It was disgustingly dirty! We also found what appeared to be marks on the bedsheets like dry something maybe blood stain and on the reverse of the pillow case it had a spot the size of a back of someone's head that was brown. Eeww eeww. Unfortunately we had to stay at this place but NEVER EVER again!
I had to go to a funeral in Louisville, KY, I arrived at 0500 am in the morning. I could not find a place to stay. I went to Blairwood Road in Louisville, Kentucky and found five hotels. Holiday Inn, Drury Hotel, Belmont Inn, Marriott Hotel, Red Roof Inn. Their prices were outrageous! $164.00, $129.00, and some would charge you for Sunday because of some rule; Long story short I went to Red Roof Inn and meet a gentleman name Brandon; He took care of me answer all my questions. I stay there and was please with what he done for me. Stay three days; he woke me at 0900 am went to my cousin's funeral in Louisville, Kentucky. Whoever his Boss is PLEASE GIVE HIM A RAISE: HE SHOULD BE YOUR TRAINER. THANKS.
Smoke stinking room - I stayed at the Red Roof Inn Dayton Ohio north airport. I was given Rm 128. I told the pig at the desk. She moved me to 132. My youngest girl had a wreck. I had check back in. She gave 128 again. I told her again about the problem. She said it fine. It stunk. I need to stay a few more days. I have made arrangements with another smokeless hotel. l come to Dayton often. I'm from the area. Never again.
Stayed at Red Roof Inn from May 11-16, 2017. The first room was moldy smelling and had mold in the shower with rust coming from the bathtub. I was moved to another room the next day. The tub and sink drained slowly. I had to stand in water when taking a shower. The toilet has a poor flush. You had to wait about 5 minutes between flushes. The staff was nice but the facilities were in disrepair.
I made a reservation for one night June 2nd at Red Roof Inn in Memphis TN for a nonsmoking room. Price was close to $70. When we got there on the 2nd to check in, we were told that the new nonsmoking building requires a $100 deposit! Since we were using our debit card it would be 10 days before we could get it back. What??? Oh they did have a room in the regular section but could not promise it had not been smoked in. We looked at the room for kicks and it was disgusting! Smelled of smoke and I would not have let my worst enemy sleep there. We told him we wanted to cancel and he agreed. We had not yet paid and I am very glad of that. We went across the street and got a very nice room for a fraction more. Do NOT stay at this Red Roof.
We rented this room that the floors were dirty. They don't sweep or mop the floor. I had taking tissues and napkins to clean the floors from someone else spills. My husband has gotten bitten by a Spider or some bug on his arm, swelled up from this bite and the manager is claiming it was from somewhere else. But we haven't stayed anywhere else but here. The cleaning people don't clean properly. They don't clean the bathroom at all while you're in the room and you're lucky to get it clean while your stay in it.
I received the worst service anyone can get from any owner, or manager of a hotel. I went in to the Lithonia location August 2016 to book 10 rooms for my memorial weekend May 2017. The owner Ms. ** never booked the rooms like I thought she had. I visited the hotel on 3 different occasions. Here it is a month before my event, I'm not even on the book, and they say they don't have any record of me making any reservation. The owner also gave me permission to use the lobby area for my meet and greet. I sent out reunion letters last year with this info on it. Now at the last minute I have to go scrambling to find rooms elsewhere not to mention the aggravation of trying to find another venue for the meet and greet. I've never had such a headache. This is extremely unprofessional. I will never ever use, or recommend Red Roof Inn, and will make sure I post this on social media.
My husband were driving home from Florida and started looking for a hotel room in South Carolina. This is on April 8th which was a Saturday. We stopped at the Best Western and Hampton Inn and they were booked. So reluctantly we went to Red Roof Inn next from the other two hotels. Since they had two rooms left we stayed for the night. My complaint is the price was ridiculously high at $151.00 for the night. Checking online I see the prices are only between $60 to $80 a night on a Saturday.
I believe I was charged double because there were no other available rooms anywhere else in town that night. Is this legal? Maybe not ethically not right. On top of the high price, the hotel was crappy. It smelled everywhere. The water in bathtub did not go down and the toilet seat was broke. This hotel was the pits. It was in Yemassee South Carolina. I paid less money for a Sheraton and Embassy Suites on our trip which wonderful hotels compared to Red Roof Inn. Thank you.
My reason for this review is to make people aware of how the Red Roof Inn is and how they treat their customers! My family and I made reservations there for the 3rd of April and we were going to check out on the morning of the 4th. However when I walked into the room it was nasty and looked nothing like the picture on their site! The beds looked like they had been slept in and the sheets weren't changed. We were on the 4th floor and the window was open and I have a small child! I immediately went downstairs and complained about the room and told them I would like another room like the picture when I was informed they didn't have one. I wasn't about to keep the room I had so we checked out. Mind you I checked in at 12:52 pm and checked right back out at 1:06 pm.
The women at the front desk didn't want to refund me my money and told me I would be charged a cancellation fee from Booking.com which is how I booked my room. So after a few days of going back and forth with Booking.com and listening to the hotel's lies about how they tried to accommodate me and that I agreed to pay the cancellation fees also how after I checked out I didn't return my key but did leave the property but returned (after sending to Booking.com a copy of what time I checked into my other hotel) to the hotel and stayed on their property for an additional 4 to 5 hours... ALL LIES! I said all that to say this. Do not stay at this hotel! They are rude, nasty and privately owned and no matter how much proof you have they will not refund you your money! Go somewhere else!
Upon check-in at a Red Roof Inn in mid-March 2017, the desk clerk asked for both my debit card and my driver's license when I checked in. When I asked where the pool was, he told me to walk down the hall to see. Within 2 days, I attempted to use my debit card and it was declined. It was late on a Saturday, so I could not contact my bank for 2 days. I had no internet reception as I was on vacation and the wifi was not connecting, so I could not check my bank account. When I was able to contact my bank and go online to check my account, there was a number of fraudulent charges, several hundred dollars! I contacted my "card services" representative and closed the card.
PRIOR to contacting Red Roof Customer Service I called the motel and asked for the manager. I was told the manager was no longer employed there. I then asked whether the desk clerk on duty the day I checked in was or would be available, and I was told that employee was no longer employed there! I then stated I did not receive a statement for my charges and asked to have the statement sent via email. What is interesting is that my debit was NOT charged for the stay at the motel. I was told the "new" manager would be in later that day and would call me. I never got a phone call. I filed a complaint with Red Roof "guest relations" and now almost 2 weeks later NOTHING from them. I did receive a very condescending email from the new manager of the motel which was the typical "we are sorry your experience was not what you expected" response!
WARNING to anyone considering staying at a Red Roof Inn, do not take your eyes off of your debit or credit card!!! Their employees are not honest! They caused me to cut my vacation short by 2 weeks because I did not have sufficient cash to continue! I am now filing the necessary paperwork to prove fraud, and I will find out who/where the former employee and manager are! If Red Roof Inn does not contact me to try and rectify the situation I will pursue what legal remedy there is. I only used my debit card twice following the Red Roof Inn event, and have contacted those establishments, who satisfied my questions and am convinced it was Red Roof Inns! DO NOT TRUST RED ROOF INNS!!!
Wow, I go in to check MY wife & me into hotel. The front desk personnel ask me for ID. I told her I'm using my wife credit card. I give her both IDs, she look at me and tells me, "This doesn't look like you. I can't accept this, I'm going to have to see her." I go to the vehicle. Do all the things you do to get a wheelchair bound person out and into your facility. She says, "I'm not checking you guys in," 'cause I pointed my finger at her. You can look at the film. I didn't. I am a construction worker for over 30 years. Travel all over country. Putting up high rises. You your facility often. In Alabama, Louisiana, West Virginia etc. Never been treated like this. Ohio. Love to get a response.
Red Roof Inn Company Information
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- Red Roof Inn