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Reviewed Oct. 2, 2023
Our room was very dirty, not been cleaned and it had ants under the bed which came swarming out. We got a room change and the next room wasn't as dirty but it was still dirty. Both rooms were damaged. One had the ceiling water damage in the bathroom. Definitely would not recommend staying there.
Reviewed Sept. 27, 2023
I've enjoyed other stays at Red Roof Inns before; it's an economy accommodation, my needs are simple---clean room with fresh linens, as needed. We stayed from Thursday PM, for a long weekend on the Wine Trail, departing Monday morn. We had to ask for fresh towels Friday, room was NOT serviced at all. Again had to ask for fresh linens on Sunday, when management said we were scheduled for "full service". That was the 1st time we saw the bed even made up since Thursday! The minimal "coffee service" was not refreshed each day, and we had to go to the office for cups, coffee, and cream/sugar, etc. even then!
The worst criticism I can provide is that Room 113, and I'm sure every room there --needs regular exterminating service!! Each night I saw small roaches crawling to the light in the bathroom, which we left on at night. On our last morning I killed an enormous spider in the bathroom with relish! We would never book a room at this Red Roof again! It should be closed by the Health Department.
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Reviewed Sept. 21, 2023
We arrived on 8/5. We went to the room we were given and found the maintenance man hanging out, smoking and getting ready to eat his breakfast. Apparently he had been staying there for a while as the room was totally disgusting, with trash in the floor, used bandages in the bed, etc. I immediately went back to the front desk and demanded another room. Which we were given and I was told at that time by the front desk clerk I would be refunded for the first night due to the conditions we found in the first room.
Once in the new room, we took our Clorox wipes and cleaned the room so we could stay there. At least no one was living in this room. Shortly after that point I received an email from your staff advising my refund was in process and could be 10-14 business days to post from Danielle- a manager from what was on the email. After checking it appears that Danielle lied to me as no refund had been attempted. The General Manager Casey ** is a liar too as she told the corporate office she had spoken to me and handled the situation, which she did nothing, but what do you expect from a person who would allow the staff to use the rooms as their hangout. This was the nastiest hotel I’ve ever stepped foot in and would never recommend Red Roof for even my dog to stay there!
Reviewed Sept. 1, 2023
They took my c.c. information over the phone when I made the reservation and when I got to the Hotel there was nobody at the lobby for 20 minutes, I called customer service and for another 10 minutes they tried to locate the employees and there was nobody around. They still charged me because it showed on my credit card statement as being process. What a joke! I went somewhere else. I am trying to get my money now.
Reviewed Sept. 1, 2023
They said you come check in and then check out and can check in the next night you get a free room and I done so and they told me I couldn't get the free night. So I waited a day and checked in with the front desk telling me I was good, I just had to call them. So I did and they said I have to wait another 48 hours.
Reviewed Aug. 21, 2023
Trolley service advertised was a joke. My son was dropped off over a mile away from venue in 110 degree heat. Only 1 trolley back before concert was over. Bathroom was disgusting! Front desk was worthless. They kept giving us different stories about the trolley. We finally asked to speak with the manager and they would not let us. The ONLY reason we stayed there was because they advertised trolley service to and from the venue. They didn't know anything about the trolley and were extremely unhelpful. We could never get a straight answer - maybe yes, maybe no is what they kept saying. We will NEVER stay at a Red Roof again. No one tried to help us - they could have cared less. Worst hotel experience ever. Bath tub was disgusting and rusty.
Reviewed Aug. 20, 2023
Customer Service- crap. Rooms- crap. Overall experience- crap. Furniture- old/torn. Dead bugs in the room. Yelled at by Staffer. The surrounding area stunk. I would NEVER stay at another RED ROOF INN. GO AT YOUR OWN RISK.
Reviewed Aug. 20, 2023
I tried to call the number they give on their web page and I waited 1/2 hour and was passed along to 4 different people. GIVE ME A BREAK! I went to my Red rewards account and it wouldn't let me cancel there either. I will never book reservation again with Red roof. Just awful!
Reviewed Aug. 14, 2023
Was traveling from Florida to Connecticut. Stop at one of your hotels in Jessup Maryland and it was the worse experience I ever had. Place was horrible, place was dirty and clerk was nasty. I remember when your places were clean and the staff were polite. I should try to get a refund but it's ok. You have to start checking on your franchises. They are all rundown. Will never recommend a Red Roof to anyone.
Reviewed Aug. 12, 2023
Never again!!! After waiting almost 2 hrs for them to "clean" our room, we were greeted by a swarm of flies, pubic hairs and a wad of toilet paper on the toilet, used towel & cat footprint on the mirror.
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