Red Roof Inn

They made mistakes at check in and then proceeded to shout at me and behave belligerently. They just want to keep your money. You probably do not want to stay here if you are looking for a pleasant experience. If there are any problems there is no recourse for the customer, no one will speak with you.

*Update 9/20 - I called the hotel manager, Robin, directly and she said rates were already increased to football games in town... BS! - There was a hurricane and games were canceled. They still didn’t decrease room rates and charged the same rate during deplorable conditions of the hurricane. She also told me today that I wasn’t welcome in their hotel anymore due to the complaint. Jay, the Regional Executive, hasn’t even bothered to return my call.

Horrible management. I have been staying for a week and when I wanted to restay the office accused me of having a drug activity outside my room. Seriously? I have two kids and am being accused of drug activity. I was so pissed off. They couldn’t show me the proof but they treated me and my kids so bad. I spend so much money in this hotel. Manager was so rude. They kept my deposit after I clean the room but it’s ok because this place is not safe for kids. If that’s what happening I realized it’s not safe for my kids but someone needs to investigate this place. The manager embarrassed me and accused me for things no prove.

I just got home from a 2 night stay at the Red Roof Inn Plus, Boston Logan. I spent $169.00 a night only to almost jump in a filthy bed. It was full of stains and residue (cover up). After calling the front desk, I could come downstairs for clean sheets??? After realizing that that was a bad idea, I was offered another room. I wrote to customer service, let's see what they will come up with.

We stayed at the Red Roof Inn West in Amarillo, TX last night. While trying to find a plugin I moved the nightstand to find a used syringe sticking out of the floor. I immediately called the front desk. She came with a wash rag removed the syringe. Didn’t offer any other assistance just said, "Thank you for letting us know." I called after we left and the lady said we would get a 17$ discount!! NEVER WOULD I RECOMMEND THIS PROPERTY. I AM LIVID WITH HOW THIS SITUATION WAS HANDLED. I TOOK PICTURES OF THE SYRINGE!

I booked a hotel for an anniversary weekend, and found one on booking.com. It stated a 48 hr cancellation policy. I showed my wife who looked at reviews and found this horrible one. I cancelled, they had 24 hrs to get back to me. I made calls and was told by booking to call the hotel, they said it is with booking.com. The clock ran out and I ended paying a night for nothing. Emailed booking.com, due to the fact they don't have a phone number. They gave me the runaround for a week, which is why I hope this review costs them, it will make me feel better for the money I lost.

What a nightmare! After a very long drive during a nasty heat wave, I showed up with a reservation, expecting all to go smoothly. I've got a very sweet Labradoodle. When we entered the lobby, the gal behind the desk explained that dogs aren't allowed in the lobby. I explained I was traveling alone, and wasn't thrilled with keeping my dog outside in the heat. She reluctantly agreed. Then the nasty witch named Constance told me to immediately remove my dog. How can they claim to be pet-friendly, when they don't allow dogs in the lobby during check-in?

We had reservations for 3 nights there. When we saw the condition of the room we decided to go ahead & stay the night & cancelled the other 2 nights. We were told that was fine & they would credit our CC. Seventeen days later & still no refund. We have called 3X & have been told each time that the refund has been issued & the general manager stays on site & would call us back. We still have not received a return call. Sent an email to corporate but haven't heard back from them either. This was our first time to ever stay at a Red Roof Inn Galveston & it will be our last.

When I arrived room was very hot. 75 plus degrees. I turned air on and it tried but couldn't cool room down until 430am so I didn't sleep. When I checked out I waited to be asked about my visit but since no one asked I suggested that they keep the air on in the rooms when it's hot. Derrick ** General Manager for Red Roof Inn on Luther Road in Georgetown, Indiana told me to do him and the other guests a favor and don't come back. He then told me to **. I feel discriminated against by Derrick and the owners who stood there and watched and said nothing.

Made arrangement for my son to stay at a Red Roof Inn in Austin, TX for several days while interviewing for a position. Immediately following, flew him to D.C. and he stayed at another Red Roof Inn (Maryland) for another job position. The time spent at Red Roof Inns was consecutive. Came home. Broke out into a rash, that grew progressively worse. Shingles! Sent photos, Dr report and complaint to their "legal" Dept. not in hopes of anything other than them accepting ownership/responsibility. Shame on them for not accepting the blame. Quick and simple Google research verifies claims of dirty towels/linens and shingles. My son is 23 and never had them before. For a week he stayed at two different Red Robin locations and returned to a rash breaking out and turning so painful and uncomfortable and yet "legal" claims. Not Red Roof fault. Seriously?

I booked a room on Monday June 4th. I contacted them via phone to book a three adult room with a service dog and 3 cats. The person that took my info failed to tell me that I needed to be there in person to give the ok for my friends to charge the room on my debit card and failed to tell me that I needed an ID to book the room on my name so I got a bit nasty towards the wrong person. Me and the supervisor Victor we worked out our disagreement and got cool real fast. We were there for over a week until last Tuesday afternoon.

We stayed at the Red Roof Inn in Durham, NC near NCCU, and felt so uncomfortable from the beginning. It was not cleaned properly. Sheets turned over to hide dirty sheets. My husband put a blanket down to lay down. The carpet would stick to your our shoes, and the wood floor was filthy. We only stayed because everything else was booked and we had little ones, too far to drive the next morning. Worst of all, we got bit by BED BUGS! An iron and ironing board that they didn’t know what room had it. Drive past it, don’t stop or hesitate. Gooooo, hit the gas and drive.

We booked the Leesburg, VA location due to its proximity to my grandmother for her 100th birthday party. They were supposed to be good. When I made the booking I did not get a confirmation number because the person who was entering the book said the page disappeared and he didn't know how to get back to it. He assured us we had a reservation, though. He also told me after I made the reservation that they were "under renovation". This was fine since I stayed at another hotel a few years back that was doing renovations and there was no inconvenience to the guests. We showed up after having worked and then driven four hours to discover that the "renovation" was full on construction. There was no siding on the building around the entrance, construction vehicle, equipment and supplies took up more than half of the parking lot and old, broken furniture was piled up in front of the building.

Red Roof Inn, Charleston, WV - We arrived around 6 pm. The receptionist seemed very flustered. Was rude to person before me. Said "Power was out in his room, so, either accept the room or go somewhere else!" She then checked us in, and provided a key-card for room 108. When I opened the door, I was greeted by a barking dog and two occupants in bed. I quickly closed the door and ran back to reception. Explained situation. Receptionist seemed even more flustered. Did not even apologize for situation. Gave new key-card and said, "Try this room!" Room and amenities were good value for money. Interstate traffic noise was very noticeable... No offer was made to provide a complimentary upgrade or free room. If the occupants of room 108 would have had a gun, then I would probably be dead or mauled by their dog!! This is the very first complaint I have ever had to make about accommodation, no matter what the 'star-rating'.

Wish there were a rating for no stars. Upon our arrival to the establishment, we noticed leaking ceiling in the lobby and trash in all the corners and crevices in the public areas. Now, upon our arrival to room, we noticed blood stained pillow cases!!! Yes, Blood!!! Immediately called front desk and young man named Mitchell brought us new pillows, apologized, telling us the "cleaning staff is awful", we knew that already, and told us he would reduce our bill by 10% but this never happened. Room was lacking standard amenities such as an iron and hair blower, hair conditioner, tissues. The room key card worked on ocassion when swiped. We are extremely disappointed as we typically stay in Red Roof Inns around the country. We are also in this particular area of PA quite often and enjoyed past stays at this establishment. Sorry to say, it has gone downhill real fast, owners should be ashamed.

I got off the freeway after seeing a sign $44. The lady checked me in when I ask for receipt, she told me that I can get it in morning. I told her that I will be leaving early and I want to know how much she charged me. Only then she told me that my cost is $67.29. For her explanation, they don't have those rooms anymore (for that night). I ask her for a refund because even if they don't have those rooms she should give me the same price on other or take the sign away. From March 9, 2018 until today April 18, 2018 I did not receive my credit. I called the hotel, I called Red Roof customer service. I guess it's time for free advertisement.

I am totally blown away on how horribly I’ve been treated by the Red Roof Inn in Piqua, OH and the Red Roof Inn organization as a whole. I will never stay at Red Roof Inn again and I feel obligated to tell everyone to beware of this hotel company. Here’s my story in a nut shell: My sister from Piqua, OH died while I was on a long vacation in the West. My husband called the property directly and made a reservation for me late on a Friday night in March, 2018 for the next day. I was dropped off at an airport in Dallas and arrived late on that Saturday night. When I tried to check in but the Front Desk Clerk couldn’t find my reservation. She looked several times but she showed no record of it. Concerned about their competence, I decided to go across the street to another hotel.

I have stayed at Red Roof Inns before. Never had a problem. I don't mind economy hotels. I do mind filth. I know you would not put your family in filth. Why should I? So Friday 4-6-18 We arrived at the motel Red Roof Inn 4621 Rittman road San Antonio. Arrived 3:45 and were told housekeeping was behind come back in an hour. So Arrived back at 5. She gave us a room. We walked in and dirt literally crunched under our feet. The floor is wood looking vinyl. Someone had taken muddy boots off at door. All the dirt still on floor. So Obviously had not swept or mopped. Dirt everywhere on floor.

First room they gave us there was drywall all over the room! The second room smelled like smoke and sweat! The elevator stopped working. Instead of getting someone to fix it or check on it they yelled at us and told us there was stairs in either end of the building... Good luck staying here. Nasty, not clean, no keep up properly... Never staying here again!!!

I checked in the hotel in the last few days of the month of March 2018. When I arrived the hotel agent acted as if she had no idea where I came from and why I was even there. She actually wanted me to go find another hotel at a last-minute notice because she didn't want to trouble herself trying to help me. The trouble was when I arrived the room that I got was a king size bed with no pull out couch. I was told there would be a pull up couch for my child. They told me that they do not accommodate pull-out couches at that location. She insisted that it was a mistake that no one spoke to me from the her location but in reality I spoke to the customer service from their location that told me this. I used the service online booking.com to book this reservation with Red Roof Inn. They kept blaming booking.com for their lack of attention and customer service.

I stayed at the Red Roof in Lubbock Texas. The staff was rude. Holes in the walls. Mold and mildew in the shower. Water damage to the wall between the shower and toilet. Shower rod not cleaned. Drain plugs missing. Vent fan not working. False ceiling tiles in the bathroom. Holes in the window curtain. Curtain pull rod missing. Elevator walls are worn out wood veneer. Tiles on floor in elevator are broken. Pool was green. Never going to a Red Roof Inn again.

I stayed at the Red Roof Inn in Downers Grove Illinois and by far it was the worst experience ever. I stayed in a room for a week and not once did room service come to ask if we needed the room cleaned, when I asked housekeeping if they could have our sheets changed the girl gave me a garbage bag and said, "Go put the old ones in there" and she will give me new ones to put back on the bed... What am I paying for? And then when I told the front desk people about the issue they said that if you stay 3 days or more it is considered a week’s stay and they only clean once a week. Then while I was at work I get a call from my girlfriend saying that they kicked her out of the room because we weren't checked in for 6 days only 5, and the supervisor came upstairs banging on the door telling her to pack our stuff up and that she need to leave because housekeeping was coming by to clean the room for the next guests.

When we got there couldn't get in the door cause it was sticking. Had to kick the door to get it to open. Then fridge was turned up all up all the way and it wasn't even cold. Then was told that it was a private bathroom and it wasn't. It was a hole in the wall. It was a nice bucket when we walked into the room. Then pull back the sheets on the bed and there is yellow stains all over the sheets. It looked like the sheets had not even been changed from the last person that stayed there. My husband went and said something moved to new room. New room was better but remote didn't work, room had an envelope asking for money for the housekeeper. Had hardwood floors and they were dirty. When we left to go to a funeral there were empty pizza boxes thrown under the steps and when we returned it was still there at 3pm.

The place was clean. It was near all the place I needed to go to and the service was great. Very helpful staff. They couldn't do enough for you. Not a 5 Star place but for the money it was more than you get at most places I've stayed at. I would recommend anytime.

I booked a room at the Red Roof Inn Peoria on War Memorial Drive on 1/22/18. The Hotels.com website said, in the fine print, that if the room was canceled by 700 pm CST on 1/24/18 that a refund would be issued. I cancelled the booking at 630 PM CST on 1/24/18; I received no email or correspondence of any kind to prove that I had cancelled within the stated time frame. By 2/8/18 I still had not received a refund. I contacted the hotel directly and was told that they have a no cancellation policy, I then contacted Hotels.com and was told that my time of cancellation was 1250 AM CST which is inaccurate. Hotels.com said they would contact the hotel to attempt to obtain a refund. They stated they could not obtain a refund to my card. Seems like a scam to me. I put a review on Consumer Affairs about Hotels.com as well.

Excuse me 'cause I’m shaking so hard right now. I checked my li'l sister and her cat into the Red Inn Hotel in Dover, De about 2 days ago. This morning she went to go get the free breakfast that the hotel offered and came back to her cat missing. She told the hotel manager and staff and they started looking for her cat. They kept telling her that they didn’t see anything on the surveillance camera (a lie we feel) and that they would keep looking. Well my sister just called me crying her eyes out because she believes she found her cat dead on the side of the highway with what looks like a bullet wound in his head.

I have been staying at Red Roof Inn since 2014 and the cancellation policy (which I have used on several occasions) has always been the day of the reservation. My latest reservation was not canceled due to a requirement that I cancel 24 hours in advance. This is a new policy I was not made aware of. They want to charge me even though I will not be staying. They have lost me as a customer! Charge me for one night, lose a lifetime of overnight stays. Not a great way to run a business.

Coming up on the building, both the outside and the parking lot seemed perfectly clean and in order- and, as a past customer of this business (more specifically the one in North Little Rock on Pritchard road- while this time around I'd chosen to take residence at the Red Roof Inn #552) I'd honestly been glad to arrive after the long trip I'd taken to get there during difficult weather on Tuesday 1/16/2018. However, I'd soon be disappointed by what all I'd find.

Sub Par conditions and They dont want to hear it. I recently stayed at the Red Roof in Whitley City, KY. I received an email today to fill out a survey on my visit, which I did. I was hurt and in awe to answer the questions truthfully only to receive an email back from the hotel saying GO elsewhere!

I stayed at University Red Roof in Columbus, Ohio due to an outage of my furnace. Upon arriving, I wanted to take a hot shower. The shower was dripping cold water and the stopper was down. There was about 2 inches of water in the tub. There was rust spots in the tub by the drain. The stopper in the sink was also not working correctly. There was a banging noise coming from, I think, the bathroom fan. Could not sleep all night. The housekeepers were dirty looking and it made me wonder about the cleanliness of the room. The sink area looked like it was wiped down with a dirty rag. Yuck. I was up all night and now I feel like I'm getting some kind of illness. When I complaint about the noise, the front desk just said, "Oh". Nothing else.