Quality Inn Reviews

My wife booked a reservation at this motel in Biloxi, MS, for July 25, 2004. She received a confirmation number and guaranteed our room with our Visa. On the morning of the 25th prior to our leaving for Biloxi my wife called to reconfirm our room. She was told that we did not have a reservation for that night, but that we had been booked and charged for July 18, 2004. My wife assured her that this had been their error because the 25th is our grandson's birthday and we had had his party on the 24th so that we could go to Biloxi on the 25th.

We arrived late, reservation quaranteed at the Quality Inn in Staunton, Va. When we called for reservation, it was told to us that it was Comfort Inn, but gave all info. We got off at the exit, but did not see Comfort Inn, we phoned and they said Quality Inn. The desk clerk, big bearly afro/american, when dredlocks and is finger up his nose. Awful. The room was not the cleanest. the bathtub and back of tiolet, ws white dusty.The sink had hair on it. The bottom of the ice bucket also had hair in it. Thats clean, right? It was late and I didn't want to leave as the room had already been charged. I cleaned it myself. My family was not satisfied and I felt you should hear about our unsatisfactory visit. I will not use that Quality Inn again. We will be traveling in Staunton four more times this year. However, not Quality Inns.

We had reservations for two rooms for two nights and an additional room for a third night at the Quality Inn East in Indianapolis. They first had the reservations so messed up that the second night they had one room unoccupied. There was a light or fan with wires hanging in the pool. The advertisement said there was a gameroom, restaurant, lounge, refrigerators in rooms, jacuzzi, continential breakfast, there was nothing of the sort. The continential breakfast that was served my husband was told he had to pay for it. The phone system didn't work, fire alarms going off and no one telling us if it was safe or not. The side security door was left open all night and people were coming in and out from the street.

My family and I booked 2 nites at the quality inn in Muskegon, MI, ,while going to an amusement park close by. The hotel was deceiveing from the pictures off the computer. Our room was totally disgusting. The air did not work, on that hot day. ashes and dirt everywhere. the beds smelled very very musty, with hol;es in the sheets. the toilet was broke, the shower had very little water pressure, no blow dryer, that was listed in the amenities. the resturant in the hotel was closed that sunday,run down, and the clerk was not sure if the owner was going to open it at all that week, depending how many guests arrived. there were 2 stained towels in the bathroom for our family of 4 was suppose to use. No towels at the pool, and the chlorine and mixture of bleach over-powered the pool area.my youngest son who is 10 ended up sick that nite. we ended up checking out first thing the next morning. no continental breakfast, and $1.30 for a old cup of coffee. they say 100% satisfacation in this hotel,there is no-way.