
Quality Inn Reviews
About Quality Inn
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- Good breakfast options
- Affordable pricing
- Poor customer service experiences
- Cleanliness and maintenance issues
Quality Inn Reviews
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Reviewed Oct. 1, 2024
Staff pretty much sucks. The lady who was at counter in the morning was on her cell phone on a personal call swearing and being very unprofessional. We checked out two days later because we just needed a short stay. Was waiting for deposit to go back on card and finally talked to someone today and said we weren’t getting deposit back because we smoked in the room and stained the towels. #1 I picked up 4 butts from behind table which means the room wasn’t cleaned. #2 I don’t use hotel towels so we didn’t stain nothing
Reviewed Sept. 28, 2024
Last night we stay at Quality Inn due to the storm coming. Our night there was horrible the bed linens were wet. The bathroom was dirty, the shower had mold and hair all in it. We didn’t use the shower but I did clean the rest of the bathroom. When I took the sheets off the beds the mattress covers had bed bugs poop all over it. Around the bed was roach poop all along the baseboard I didn’t want to stay there but we didn’t have nowhere else to go. The room had an awful smell to it. You couldn’t watch tv because it kept going off. Me and my grandson was up all night because the bed was very lumpy and we was making sure that nothing crawled on us. It was six men standing in the hallway talking so loud. We checked out at six this morning that’s when my husband tells me that they charge him 105 dollars for that nasty room. They offer breakfast but I would not eat out of that place when your rooms is filthy.
Reviewed Sept. 23, 2024
We recently had to choose a hotel for a trip to Bryce Canyon, UT and selected the Quality Inn which is a Choice Hotel property. We were extremely disappointed in this property. It was in terrible shape and beyond any traveler's expectation who would choose a Choice Hotel/Quality Inn property. I am an experienced traveler and generally have a very realistic expectation when choosing a hotel. This property was terrible on every level and it is shameful that Choice/Quality would endorse such a property.
Reviewed Sept. 16, 2024
Asked gal for 2 nights and veteran discount more than once, if they had it. I come back for the 2nd night after a long day (8am-10pm). My room is given to someone else. I had to call the police to get my stuff back. They wanted me to wait for the mgr. to come in at 7am to get my things. As a disabled vet I needed my medication and medical equipment. Guy says I checked out but when I had come and gone for breakfast around 7:30am there was no one at the front desk. Then he wants to give me a room on the 2nd floor (I couldn’t make it up the stairs), so I took my stuff, randomly thrown in bags, and left with no assistance offered, to my car. Plus they do not give a veteran discount. One star for clean room. Too bad I didn’t leave the maid a tip. I was so hurt I didn’t think about it at the time.
Reviewed Sept. 10, 2024
The Quality Inn in Springfield Ohio is a dump! The first room we were given reeked of cigarette smoke, asked for a second room and the key didn't work, back to the front desk. Never an apology. The doors had paint peeling off of them, rusted toilet paper holder. There was a Q-tip found on the floor by the door of our room. The breakfast consisted of waffles or cereal. Only one piece of fruit per person and couldn’t take food back to our room. It should be called apartments for the homeless. People living there, sitting in the curb at the hotel. My first clue should have been when I saw the curtains hanging off the rod from the street, it was disgusting and trashy! Avoid this hotel at all costs.
Reviewed Aug. 3, 2024
The Quality Inn MOA should not have motel associated with it's name. Homeless apartments would be the correct category. I do not think there were more than 10 "guests" in the whole place. One man, in the elevator, told me "the breakfast never changes, I contacted corporate to tell them we need other options." Sound like a motel/hotel to anyone else? NEVER AGAIN!!!!

Reviewed July 31, 2024
Don't let the online ad fool you, those pictures are not from that Quality Inn in Forest City. They are stock pictures from the stock website for Quality Inn. The Quality Inn next to Wendy's should be condemned. It's got to be one step above a crack hotel. Hotel is filthy. Rooms are filthy. They have bed bugs, people smoke in the rooms and then when you check out. They try to charge you for smoking in rooms whether you smoke in the rooms or not because the rooms reek like cigarettes. The owner is some kind of conniving thief, who will try to sneak in charges after you've already left the premises on your credit card, so do not leave them with an open-ended credit card either.. I can't believe the CDC or the housing authority hasn't shut this place down yet.. I can't say it enough. Do not stay here, not one night or it will scar your memory forever.
Reviewed July 24, 2024
Quality Inn at 100 Red Cedar Ct in Chesapeake gave me my worst experience ever as they tried to explain to me that every hotel charges a $50.00 cash only for this undisclosed choice they can give about your use of their room. Then this dude starts talking over the lady at the front desk that all hotels do this thing. They invented and goaded me into an argument stating I must never go hotels. Well he showed his manhood and authority by throwing my family out of his hotel. Deuces buddy. I then proceeded to go to other hotels around his area looking for another place to stay and I was told this establishment is regularly treating customers and staff like crap. Now I have a beautiful hotel with a professional staff. Thanks for showing your true colors to me so I can spend my hard earned money on a company that earns it. DO NOT GO TO THIS DUMP. YOU WILL BE SORRY!!!
Reviewed July 16, 2024
We requested a non smoking room, the room was filled with the stench of cigarette and ** scent, the bedsheet and blankets smelt of smoke, and had burned cigarette holes in them, the room has a stench omitting from inside, regardless of the AC, we had dinner and in the morning we saw rat had bitten and had our left overs also, the mini fridge was not colding, DO NOT BOOK THIS HOTEL! The girl at the front desk was rude, there were a lot of shady characters in there, for the safety of your family and children I advise you DO NOT BOOK!
Reviewed May 29, 2024
The word quality should be omitted simply to protect travelers. I stayed at one in Fort Collins Co. I would give the 2 gals at the front desk 4 stars tho. We were directed to enter the hotel through doors around the side of the bldg. There were more cigarette butts than an overflowing ashtray! I called the front desk and told them they need to clean up the filth or I would and I’d leave them at the front desk. The elevator was filthy, dirty gross mirrors. The edges of the door on the inside of the room was black from dirty hands - I guess. There were drip marks on the wall by the sink in the shower. I tried using the hair dryer and it started smoking! It was how I would imagine a hotel that rents by the hour would be - I’m guessing now! Run - don’t walk away from “Quality”.

Reviewed May 2, 2024
It was absolutely horrible! I don't want to go on and on about disrepair broken ice machine, horrible, filthy laundry facilities but what actually made me check out early was that my carpets, my clothing, my shoes, the bed, everything was damp because the AC unit is not put together correctly. All of the humidity is backing up into my room. I left my home for 10 days because of a mold issue and find myself in the same situation. You can actually smell the mold in this room I have checked out two days earlier and I am going to battle for them to give me my full refund. Don't ever stay here. Horrible, horrible, filthy place. Absolutely misrepresented.
Reviewed April 24, 2024
If I could give it negative stars I would. We were there for 5 days, breakfast was late every day. No clean towels except for the last day, and we had to request them. Never got room cleaned except for last day. Roaches in the bathroom coming out of wall, and up tub drain. Hallways smells like drugs, and had hazy cloud in them from all the Pot smoking. Used condoms in parking lot, fights next to vehicles every night. Photo on Priceline is not what the place looks like now. Out side paneling is falling off, Dirty used mattresses in a dumpster, not a place to stay. Walked in and thought it looked like a murder hotel. Stains all over the carpet. Just a bad experience overall.

Reviewed March 17, 2024
Dirty front door. Drapes were dirty. Holes and screws in the walls. Spots not painted. Bathroom floor had cracked tiles and nasty black grout. I will never stay at any of their hotels again. Free breakfast was OK. Lol
Reviewed Feb. 28, 2024
I booked a room for Allstars weekend. The plumbing didn't work. I could not take a bath. I went to the manager immediately with pics the same day as well as day I left. I couldn't get room anywhere else because they were booked for Allstars weekend. Then the elevator didn't work properly so the fire dept came out. I have been asking for my money back and never got a refund. The hotel was Quality Inn and Suite Indianapolis In on high-school rd. They are horrible and I will be contacting BBB as well as the States Attorney regarding this matter.
Reviewed Feb. 6, 2024
We were in SC for my aunt's funeral. We reserved a non-smoking room and were placed in a smoking room with roaches and bed bugs. I have pictures, as well as, my doctor's report and receipt for treatment of bed bug bites at this establishment. I woke up the day of check out with bed bug bites all over my face, lips and neck. I spoke with Ms ** who said she was the manager. She was extremely rude and unprofessional. She was very defensive and hung the phone up on me after refusing to give me the owner's name, number and email address. She also refused to issue a refund for both nights. Please BEWARE!!

Reviewed Jan. 30, 2024
After this 3 day experience I will never use a Quality Inn or Booking.com ever again. After a terrible 1st night experience in a 1960s vintage room with the heater not working at all and not getting the shower to work which was for me impossible, I tried to leave for nights 2 & 3. But I couldn’t. Hotel California in Plainview, TX. The hotel manager was never seen by me and hardly here. He should be fired, since he is not responsible. Booking.com needed his ok to let me out of this 3 night stay. But the manager refused. Since Booking.com is involved in all this and couldn’t cancel my stay after multiple calls to them, they are at fault too. Sorry. Besides stained sheets and food that I wouldn’t call breakfast. Do yourself a favor and go somewhere else. However, the other lower paid people behind the desk are not at fault and have no authority to override the invisible manager who just says No if he shows up.
Reviewed Nov. 24, 2023
Do not stay at the Quality Inn of Alamogordo! We stayed at the Quality Inn on Tuesday, November 21st, 2023 in room 230. This was our second stay at this location. The first stay was very nice. We enjoyed it. But our second stay was extremely disappointing after the fact, because of deceptive tactics by management to charge guests an inflated cleaning fee for nothing. As a veteran worker in the hospitality industry (7 years as a Night Desk Manager) I would never leave a room dirty and our room as usual was spotless when we checked out. Though we had noticed stains on the comforter when we checked in but we had subsequently let it go.
A few hours after we had checked out and left the Quality Inn on Wednesday morning. I was shocked to see an attempted charge of 50$ on my credit card, which was thankfully declined. I called the Quality Inn and spoke to a very rude man who said I had an undisclosed animal in my room and they had to deep clean the room. This statement wasn't true at all. First as a pet friendly hotel I would have simply declared and paid for an animal if I had one with me. There was a camera right outside my room, facing the stairs and I told him to check the camera. He made several very rude declarations and refused to listen to what I was saying. I told him I would never stay here again and he said he was adding me to a do not rent list which was all fine and good. I said I would not leave my card unlocked to be wrongfully charged by them when their accusations were completely untrue.
So tonight (11/23/23 Thanksgiving day) I was shocked to see another 50$ charge from them and this time it went through. According to my credit cards customer service they had put it through as a recurring charge/subscription service to get past my card lock. Buyer beware, the owners/managers here will charge you deceptively for things that are clearly not true to make an extra buck from their customers. This is unacceptable. Avoid this place at all costs...
Reviewed Sept. 4, 2023
Looks like there is nothing left to say after reading the reviews. Quality Inn Roanoke Rapids NC. Room looked like it hadn’t been updated since built. Bugs in bed. Roaches all over the room. Never again…. Seems by reviews they are all the same. Next trip I’ll pay more somewhere else for a clean room.
Reviewed Aug. 23, 2023
Dogs allowed and strong neasuating smell of urine in hallway. Also dogs barked and growled Everytime walked past the room. When complained, said nothing they could do. Secondly, clerk at front desk saw me drop new shoes in bag at front door. Left bag there and stole them and when asked if found bag told me but again, nothing they could do. Also cameras did not record.
Reviewed Aug. 19, 2023
Booked two rooms for July 5 through July 9. The rooms were in deplorable condition. There were spiders, food under the mattresses and eggs that may have been hatched from roaches. We were provided another room but to no avail. The issues continued, from broken towel racks to severe water stains in the ceiling to hatched bug debris in the dresser drawers. Not to mention we are put in a non-smoking room but the bedding had burn holes!
The upkeep of the landscaping was very poor; the pool which was advertised was not in an operable condition, the breakfast that was supposed to be a continental style but went against all food serving health regulations and we were told that the fitness room was not available because someone had stolen the equipment! I have video footage to support this horrific experience. We wanted to check out but since we had been charged for the rooms in addition to a $50 auth hold, I did not have the money. This place needs to be shut down!

Reviewed Aug. 18, 2023
Checked into motel in Cameron Park CA—Room was awful! Carpet dirty and torn, window shears shredded and outer curtains off the track, fridge/freezer dirty, linens dingy/stained, bathroom window propped open with a piece of plastic and no screen just for starters! Billed incorrectly and having major issues with getting it fixed. Offered points instead of proper credit. NEVER again!!
Reviewed Aug. 8, 2023
We checked in to Quality Inn Hwy 23 Ann Arbor, MI on Aug 5th. The carpets on the way to our room were filthy and stained. The walls were in bad condition and needed paint. We got to our room and it took both my husband and I to open the door, it did not open or shut without great difficulty. There was dirt under the bed, furniture was stained and covered with dust, tub was dirty and there was mold along the tub, TV didn’t work, and we had no hot water in the sink. Talking to the man at the front desk got us nowhere. We tried to cancel our 2nd night with a refund because we did not want to stay in these conditions. We were told it was past the cancellation cutoff so we could not get a refund. We did not know the condition of the hotel at the cutoff time or we would have cancelled earlier, we only discovered the disgusting condition of the hotel and room upon checkin.
We stayed one night and left because it was late and we had no choice. We contacted the manager the next day and were told he would call us back by the end of the day after requesting I email him with our issues. I sent an email immediately but I did not hear back from the manager as he had promised. I got absolutely no help from Choice hotels after several calls requesting help from them. We will never stay in a Choice hotel again if this is the way they treat their customers. Very poor service!!
Reviewed July 18, 2023
Poor customer service from the front desk. Was charged for a dirty rag and was not able to see the damage. Once I asked to see the wash towel, front desk attendant was furious and wouldn’t take the time to show me the issue but never hesitated to take my money. This clown now has me in the system as a person who can’t get a room from them.
Reviewed July 17, 2023
Stayed July 15, checked out the 16 covered in bed bug bites, all over my body, contacted hotel, and no one was concerned, got home and had to throw everything out, and start washing everything, also missed work on July 17 due, to bites, and all the cleaning.
Reviewed June 3, 2023
When you are away from home traveling hotels are suppose to be excellent lodging for the price. If you are advertising you are the best then you should be. This location in the Quakertown area is not a safe location for the money you are spending. We had a two night stay that ended with us checking out a day early because someone entered our room while we were out. We did not request room service and we were seen by housekeeping leaving our room. No one should have entered our room for any reason. At this point our trust in the manager and staff is now broken. Management did nothing to make us feel safe. They actually asked to put us in a different room. Not sure even that fixes the problems we were having. I will never stay there again. We did not travel over 12 hours to visit family to be robbed. There was no quality staying at this inn, none.
Reviewed May 31, 2023
I had reservation for May 12th - 15th. I was in a car accident on 5/11 and totaled my car. I called that same day to cancel my reservation. I called directly to 620-338-8700 to cancel and let them know what happened. This was never documented and I was considered a No Show and charged the full price on the 15th. I called them and asked why my cc charged, since I called and canceled. Front desk clerk, Perla told me that she was the one that took my call, when I canceled and she would have the manager call me. He never did. I noticed a refund on my card, less 1 night stay. I called Choice Privileges, I'm a member, and they told me it was not canceled, it was a No Show. They would not refunded me for that day. I told them when I canceled via phone, she said she would cancel it as an emergency.
I called the hotel directly, again. She said that an emergency is not part of their policy and for me to read it. I asked her, if I was in the hospital or died, they would still charge me? She said "YES". I was blown away. I know, I should have received a cancelation confirmation number, but I was in distraught. I was just in a 3 car pile up. Never again will I be renting from any Choice Hotels.
Reviewed May 4, 2023
The walls were peeling. The window was leaking. The toilet made noise all night every night. My fiancé and I often visit this location but we will NOT be returning. An empty condom box was in the closet and a half gallon of milk was in the fridge. Housekeeping walked in without knocking as if cleaning the room was important but the room wasn't clean when we arrived. I AM VERY DISAPPOINTED IN QUALITY INN. THEY WERE MY 1ST CHOICE. NOW THEY'RE NOT EVEN AN OPTION.
Reviewed May 2, 2023
First I paid through a 3rd party. Was charged again. Toilet was broken, towel rack was falling off the wall, elevator was dirty, tv was old and picture was horrible! Once I was aware I was double charged called the manager. At the time I called he was not there and was told to call back in the a.m.!!! When I did call He was nasty and rude!! Talking all over me telling me what the protocol was for a charge back. Worst experience EVER. Keep your money and go elsewhere!! Never again will I EVER book here. If you value your business get this RUDE non having customer service having ** person out!
Reviewed April 26, 2023
Hotel is not nearly updated as made to seem by the pictures on the website. Showers are still the old school tub style with toilet and no lids so use caution getting your towels and wash clothes down! They have an iron, but no ironing board. Very old and rusty lamps. Now I will talk room service, he asked did I want service will we were out for the day and we said yes please. We came back later that day around 3:30 in the afternoon, no cleaning crew to be seen or carts in the hallway and our room door in wide open!!! I immediately went to the desk and asked for an explanation and was told "well only you and the maintenance crew have access to you room" and I said I understand that which is my point!!
No service was done, except it had looked like they may have recaulked the tub area because it looked fresh and the curtain was pushed over the toilet. He only apologized and said he would continue to watch the cameras. I told him, "Well if you have that then you can see who did it then!!" I have asked twice for a manager to call me in regards to this situation and nothing yet. Regardless of what you are doing you don't leave a customer door open period, for cleaning or repair that is what they have a key for. The final excuse I got when we checked out was they went to get more towels, funny I was there the rest of the night and no other service was complete but again shut the door, people have stuff in their rooms, you pay 299 a night because race weekend and don't deserve customer service like that, very disappointing and disrespectful.
Reviewed Jan. 1, 2023
I can't believe this property is allowed to fly the Quality Inn. The property is in an incredible state of disrepair starting with the driveways in and out. The hallway carpets are filthy and badly stained. The room carpet was buckled and stained. The first key did not work. The WIFI was on and off. The desk clerk was no where to be found. I finally walked down to the desk and called out - no response. Eventually, the clerk came in from outside where she was chatting on the phone while smoking a cigarette. The desk clerk readily admitted it often did not work. She volunteered to reset the router. That worked for about 30 minutes. the light bulb in the bedside lamp was burned out. I replaced with a bulb from another lamp. There were no glasses in the room and had to use a. coffee cup for a drink of water. I went down for breakfast only to learn there was no breakfast and the two coffee thermoses were empty with a couple of other guests looking for same. No desk clerk on duty at check out. Bottom line: GO ELSEWHERE!
Quality Inn Company Information
- Company Name:
- Quality Inn
- Website:
- www.choicehotels.com
