Quality Inn Reviews

As I opened my door on the 3rd floor to go to breakfast I immediately smelled weed. I went and ate and went back to my room. A little while later a guy from the front desk knocks and my wife opens the door and he said, "You must check out immediately for smoking." My wife was like, "We don’t even smoke sir" but he kept telling her we had 5 minutes to check out and he was calling the police. A little while later my wife was changing and he knocked again so my wife cracked the door open and told him she was getting dressed. The man then tried pushing his way through the door until I spoke up and started yelling at him that he better back off. He then shut the door and had some security guy come back and knock on the door. I told him we were getting our stuff together but it was nonsense throwing us out for something we never done. Again neither of us smoke at all.

Complaint for Quality Inn, 1225 N Dixie Hwy, Monroe MI. We checked in @9:16pm to a girl with a screaming child, who distracted her so much she provided the wrong WiFi & room key for only 1 day instead of 2, which we found out the next day after being locked out of our room. Our room was dirty, faulty heater, no hot water, broken remote & clock, & also elevator doors weren’t closing fully, that’s unsafe…. Fire marshal and health dept will be notified. We went to the desk to fix our keys & ask about our issues, but the mgr was rude & advised the whole staff are mothers & we needed to be patient? Her child comes before customers? Bad business!! We are asking for a refund to resolve this … Checked in on January 30 @ 9:16 pm and checked out a day early on January 31 around 2 pm after talking to this extremely rude manager.

OMG only stayed in a couple of them on my way to Florida but there was no quality there. Outdated and both needed to be remodeled. The one in brooksville stunk badly and was dirty. Loud people fighting in the parking lot was totally ignored by mgmt. Wouldn’t stay there again if it was free.

This place is a joke! They false advertise about the pool. They have a working pool and do not want to spend the money to heat the pool. That was said by their own employee. I stayed there for months and months at a time and the maids did not come to my door one time to ask if I needed clean linens or clean towles. When I would ask the front desk worker Í always got the same response. They are being washed. The owner literally makes up new rules as she goes. She is rude and has no customer experience whatsoever.

Maria this lady has no respect. I get it why she might be upset but there’s a way she could talk to people. Don’t talk to me like I’m a dog. That’s how she was treated me. If I did something wrong tell me instead of treating me like a shit. I have no respect for you guys.

Probably the worst quality in I've ever stayed at. The room was dirty, stains on the bedding, dead cockroach in the drawer, cobwebs in all corners, rust in the tub and in the sink. They replaced the three mirror with a single and didn't bother patching the walls. There were holes in the on the whole room was dirty and the TV did not work. The internet was not usable. I asked for a new room and we were moved to another room that was a little better but still not quality. In both rooms the table was unsteady and One Table leg was ready to fall off. The hair dryer did not work. Obviously the room was not checked by the housekeeping Department before allowing us to use the room. The night staff was nice, the rest of the staff seemed non caring and annoyed by me asking for help with the internet and television and housekeeping issues. And of course the photos would not upload.

HORRIBLE customer service! Shay was completely rude and unprofessional. She talked down to people like she had zero respect for customers. Honestly, someone with that attitude has no business working at the front desk.

Arrived at 3pm to check in and there was no coffee made. The coffee was never made the 2 days we stayed. The cable never worked. Cracked floors and so many unknown stains on the floor and walls. Do not recommend.

HORRIBLE. If you like staying in a disgusting, unclean facility, then the Quality Inn is for you! We had the misfortune of staying one night in a LACK of QUALITY INN. The specific location was/is 4142 Albany Post Road, Hyde Park NY 12538. Found just one vacant spot in parking lot that evening, so thankfully we did not have to park on the street. Surprised that we were Forced to pre-pay when we checked in. The room smelled old, and bathroom had not been cleaned well. OK, maybe it had been cleaned by a blind person, which would explain the dirt on the floor, lack of general cleanliness, and 3 tissues remaining in the tissue box. The so-called "complimentary" breakfast looked pretty bad, as in we did not want to have stomach problems from eating what they offered. So we checked out, and found real food elsewhere. We will NEVER stay in another Lack of Quality Inn, and I will not permit any of my employees to stay in one either.

I stayed at the Quality Inn located in Maggie valley. Me and my fiance noticed weird bites appearing on us after our 2nd night of 4 and they just kept popping up. I went to a doctor. It was confirmed bed bug bites but when we asked to be able to wash our clothes so we didn’t take the bugs with us to our home and in our vehicle we were told basically to screw off and we had to deal with it on our own so we ended up having to pay money out of our ass to get our clothes washed. This is piss poor quality and the health department will be notified.

This place is nasty! No hot water. Shower wouldn’t drain. It filled up past my ankles, disgusting! Hair and filth everywhere in room and bathroom. Holes in walls. Cheap nasty dirty. We left within 20 minutes of arriving and trying to shower! They said they would refund. They did NOT! Called several times and they kept saying had to call Expedia. Expedia said the manager at “Quality Inn” refused refund. Do NOT stay here.

The Quality Inn at Falconer is being used as a homeless shelter. The rooms, common areas are disgusting and dirty. The room was damp and smelled like urine. There was an altercation that involved police. I unfortunately booked through a third party and have not been able to get a refund even though the condition of the room forced me to book elsewhere.

We stayed at the Quality Inn in Raton. NM on our way to Colorado. The first thing you notice is the smell. It smelled like a thousand cats had room they on the carpet. They had a fan going on in the hallway to dry out the carpet. The room they assigned us smelled even worse than the hallway. I asked to be moved because of the smell and the TV would not work. The room they moved us to was much better. This Quality Inn needs to be completely remodeled and the carpet taken out for sure. It was a horrible experience. The Reservation #: 63810922. Room Rate*: 137.75.

My stay was horrible. I experienced a house fire, and checked in here (Cleveland, MS) location on June 30, 2025 for 14 days. I spent over $1,000 at this unclean place. The bitter employee Quarnisha ** was very rude and unprofessional. She should be terminated for her actions (cursing my daughters out) because of some mental illness she has.

Check in was easy, got to my room. No sheets or pillow cases.. As left in the morning thought I had some flea bites as I have never been bitten by bed bugs. I went to see my doctor who confirmed what I had. I contacted the hotel who kept sending me to an automated system that wanted a number I didn’t have. I was in the process of moving and was very busy. So when I finally had time to deal with another issue. I call Priceline who I booked with. They said that I didn’t contact them soon enough. They would not do anything for me. This is on top of having to go get myself bed linens. Walking past all the shady people sitting in the walkways doing drugs outside of their rooms. This was the Quality Inn at 1960 and 290

This is the worst hotel I have ever stayed in, with inferior service. The ** front desk and the shuttle driver gave me derogatory service. They did not keep the stated time for their airport shuttle schedule. The hotel is dirty and run-down, with a tasteless breakfast. The poorest hotel I've ever stayed in. They did not pick me up at the airport - part of the package. I was offered an ethnic service because of my race by the ** front desk attendant and the shuttle driver, who could not be located during the 8:00 am shuttle scheduled.

Stopped at the Quality Inn in Bloomsburg and was told they don’t do Military Discount on the weekends but I could get a Triple A discount. So apparently it is more important to be a Triple A member than to serve your country.

Their customer service was way out. I had an emergency which I was admitted to hospital and never made it to enjoy their room. I was hoping to be able to be able to change for the next day since I was just released from overnight at hospital. But no, they were careless, rude and not give a shit about it. From the manager, assistant manager and employees.

Recently stayed at Quality Inn at Gorham, NH. The first room they put us in obviously hadn’t been cleaned in quite some time. There was lots of dustballs and lint on the rug. Another guests head band on the chair. Front desk came up and agreed it was dirty. Next room obviously had leaks through the sky lights and they had been bordered up with plywood, no window. Had to ask for a stool so hubby 5’9 could stand on it to reach air conditioner to turn on and adjust temp. Toilet clogged.

My room at Quality Inn at Riverside, CA University area was filthy. The upholstery on the chair in the room was grimy. The bathroom was full of mold, the tub's surface was worn away, the hot and cold tap was reversed. The curtains on the window was hanging off the rod and wouldn't close tight. I know you get what you pay for but is it too much to ask for a safe, clean room? Oh, and the outside garbage cans were overflowing with garbage on the ground. Last time I stay at a Quality inn.

I recently stayed at the Quality Inn in Flagstaff AZ. I was sorely disappointed. The room was filthy, there was a blob of black hair in the bathroom, no TV signal, no dial tone on the phone, the linens had black streaks on them and the room was dirty, hadn't been dusted for months. I went to the front desk (because I couldn't call). Told them about the TV and the linens and the phone. They sent up a man to tell us we had to use the buttons on the back of the TV, couldn't use the remote. Didn't fix the phone and certainly didn't offer us clean sheets.

First of all I specifically reserved a room with a sofa in it instead I got a room a weird huge bathtub Jacuzzi right at the foot of the bed With NO SOFA , I specifically reserved the room with the sofa because I was planning on my daughter possibly coming over for a visit so when I didn’t see the sofa in the room that I reserved... I went down to show a picture of the room I reserved to the host who checked us in and to get the room that I had reserved But she said they didn’t have any rooms left with a sofa.

I checked in Friday, May 9th Quality Inn and suites in Morgan Hill California. There was so many cockroaches in the room bathroom who is dirty. I don’t think somebody clean the room before I check in because there’s crackers food in the floor and the mirror was dirty. I think they just came in to change the bedsheets and change the trashcan and that’s it. I had to do a lot of cleaning by myself. I have antiseptic spray with me just in case and also in their website they never mention the pool was closed and not working and that was a disaster for me because the weather was 91 and I wanted to swim in this weather. I contacted Choice Hotel customer service and they couldn’t be able to help in anyway, they said, "Sorry we can’t help you," even though the quality inn and suites are under choice hotels and choice hotel didn’t say anything about at least taking me to another hotel to check in is one night after all is it. It was very bad experience that I had and I also did not sleep well, because I was afraid any cockroach come in my face.

Many room items broken or dirty. Microwave was in the hall for floor use. Cockroach in closet on floor. Toilet seat broken, chair cushion torn and not matching, chair side was filthy. Toilet tissue roller missing. Handle for connecting room was broken off. I do have the photos but can't upload at this time. The cockroach pushed me over the edge and we left. I'm not getting sick over $200.

If you think your last stay at a Quality Inn was just okay or even good, and no problems, good for you, you must be the lucky one! Here is my issues with this company (hotel)... Was traveling to Branson Missouri, been driving for about 5 hours, decided to pull over and stay for one night, then be on our way to our destination.. Got a room, no problem paid over 95.00... Went to the room, and opened the door, was smelly.

We checked in and were given the wrong type of room. We asked to be moved to the room we booked. The manager told us to leave and called the police. The police said they have a lot of issues with this location and we were better off staying elsewhere. DO NOT STAY HERE...RUN AWAY!!! There is a nice Comfort Inn 2 miles away.

Stop!!! Do not book this place in rockaway blvd in queens!!! I don't know where to begin! What I can say is that the rooms my family were in were always dirty!! The acs are filthy hanging off the walls!! The heat and air did not fluctuate properly because they haven't cleaned them at all!!! Hairs on the towels, sheets, and dirty around the bathroom sinks!! The doors to the room and bathroom squeak, the air filter makes noise!! We had to fight/argue with the manager to provide us with the basic amenities, phone, microwave, fridge and a functioning tv, the ** mgr stated that he will take care of it then a day or 2 goes by and he still didn't take care of it. Then he gets mad and tells the front desk to give me a room with the basic amenities but then check me out the next day!

As a former housekeeper I was blown away with how rude the staff was this morning. Check out at 11 but yet beat the door down at 930 and at 10 front desk nowhere to be found. I’ve never stayed somewhere where the workers are so rude.. there was water in the bathtub, hair in my bed, dirt in the floor between the door and the wall. Very unpleased.

Stayed in Kingston Ontario Nov 2, 2024. Room was dated & dark. Carpet on floor was wrinkled / folded, the dryers in the washroom were very poor and took forever to drain, front desk says that happens. They also charge for parking!

My spouse and I had an unbelievably rude experience at the Quality Inn at Taos New Mexico. We inquired about a room on 8/21/24 a little after 8 am. We were trying to take care of a few things before checking in including getting our member info (and diabetic care). My wife mentioned her diabetes and disability. But after just a few seconds, we were denied the room and literally chased away up to the parking entrance. The man invaded my wife's space very inappropriately. And she has a disability. It looked like they only had a few rooms filled, so you would think they would have wanted the business. This was borderline traumatic. We both put reviews on google and TripAdvisor.com, as well as separate reports to the Americans with Disability Act and FTC. We also contacted the corporate office at the end of our trip.