Quality Inn Reviews

The rooms at Kill Devil Hills, NC were small but the more expensive one we had included an ocean view, which was nice. But the place was too busy and noisy. We had a do not disturb sign on door, but cleaning came in anyway. The breakfast was good, but just OK. The parking was limited and on a busy holiday weekend very challenging to locate a parking spot.

After having never seen a bed bug in my life had thousands in damages from them. So I now check all hotels. First hotel I stayed in was Quality Hotel in Scottsburg Indiana. 11 pm in first 5 minutes I pulled back the sheets and found several baby bedbugs scattering. Also a larger stink bug. I stopped my son from unpacking and went back to front desk. They made me wait. Now it's almost 11:30 pm. Finally I blurted out, "Here's your keys. I am not staying. You have bedbugs!" She replied, "Well I will have to check." I told her they have already wasted my valuable time and risked our health. I still have to find another hotel and it's almost midnight now. I left. Bam. First thing in morning I get an alert from my bank. They charged me for the room. I called them right way, demanded to speak to a manager and they told me he stepped out!

The Quality Inn in Petaluma, CA has clean rooms, everything worked, good wi-fi but forget about sleeping. People were nice but said we'd have a quiet room but such room did not exist even though we had a 2 room suite. Hotel was way too loud. Surrounded on 3 sides by freeway and no heavy windows or soundproofing to take care of the racket.

I am sitting here upset and sick to my stomach realizing that companies can get away with the things you’re doing to consumers. I decided I’m going to fight back with every breath in my body and let everyone know as many people as possible about my horrible experience over the weekend in Youngstown Ohio at the Quality Inn on Belmont. When I left the hotel I left an expensive sweater behind. I called the hotel within two hours to say that I left it. I informed the front desk that was left on the bed. I asked if housekeeping would send the sweater downstairs and I would have someone pick it up because I had already Ohio. I was informed they were too busy to do that. I told her I will call back. I did call back she was very agitated that I called again Layla and Sam were the two young ladies on the desk. After calling several times I saw was not going to get any satisfaction at that level.

We stayed at the Quality Inn in downtown Seattle Feb 28th-March 5th 2018 for the ECCC convention. Here is a list of things we put with while there. 1) Bathroom mirror was held up by leaning on towel rack (photo below). 2) Room was so dirty we used a pack of Clorox wipes to wipe everything down. 3) Top dresser drawer couldn’t hold any clothes because the bottom piece was separated and clothes weight would stop it from closing. 4) Entry security lock was broken and coming off (photos below). 5) Tub wouldn’t drain so we stood in dirty water while showering.

I stayed at the Quality Inn Flamingo in Atlantic City New Jersey on Pacific Ave, I left my Apple watch in the hotel room by mistake. I called them the next day to see if it was there because I couldn't find it in my bag, so I called the hotel and at first the manager said they didn't find it until I said I'm going to have the police track my watch. That's when the manager came back on the phone and said yes they found it, I said okay, he said he will hold it, so now I'm going back to visit this weekend coming and I called and spoke to the manager to let them know I'm coming. He tell me they donated my watch to charities because they hold items over a month, when I spoke to him he should have just said that but he didn't and he was very rude and he hung the phone up me repeatedly because I was trying to get his name and I'm filing a police report against this location, they are horrible and rude and thieves.

5196 W Irlo Bronson, Kissimmee Fl, front desk decide to canceled my room because one of the cards on file decline. I have no room at 10:00 pm during President's weekend in Orlando. Booked through Hotel.com app and no help received. Front desk very disrespectful, I will never use this hotel again.

Feel comfortable giving one star due to the fact that the front desk staff was very cordial, but the room was absolutely unacceptable for booking. I noticed that the wallpaper was peeling from the wall so I looked behind it and found the wall was covered in mold. The shower had mold as well. When I presented my concerns to the front desk she said she couldn’t move me because the hotel was “booked at 100%” tonight. This room should not have been available for rent when they booked this hotel at “100%”. There were holes in the wall from previous attempts at hanging mirrors or hotel wall art. The TV and fridge worked and there were no bed bugs (I checked multiple times), so I guess that’s deserving of a star. I will not return.

I booked a room through Expedia for Dec 23 2017 for after a concert for my daughter for Christmas. I had an unexpected issue come up which caused me to be unable to afford the cost. All hotels I have ever used allow free cancellation up to 24 hours before the scheduled stay. Not this one. I called as soon as I found out I would not be able to afford the stay and attempted to cancel the reservation. I did so in the 21st and was informed I would be billed anyway since I had to cancel three days in advance in order to get the advertised free cancellation. Mind you this information was nowhere in anything I read online until I had already submitted the reservation. It was sent to me in an email obscurely in the bottom of the email.

Fort Smith, AR - I had a complaint on the spot, but it did not seem to matter the manager at the time. Of course, it had been over a year, but I still remember it was one of the worst stays I had ever had.

Quality Inn Santee SC - As they advertise all room were newly renovated. That was the only reason I chose this hotel. Dirty rooms, toilet and floor stain with urine. I called the front desk. Guy came in with spray bottle and a cloth and half clean it again.

I went to the Quality Inn website to reserve airport parking. I was diverted to the Airport Parking Reservations website. I made my reservation. After I hit submit, I received a summary of the charges and saw a service fee of $5. This was a first - I've reserved parking online at the Quality Inn several times before and never paid a service fee. I immediately called the Quality Inn to request the fee be waived. The manager refused saying that he couldn't do anything about it because I made the reservation through Airport Parking Reservations. Shame on Airport Parking Reservations for not showing a summary of fees before reservation requests are submitted. Shame on the Quality Inn and Choice Hotels for sending their customers to an external website without notification and for working with a vendor that isn't upfront about all fees.

I am a night shift worker at an area hospital & arranged the night before to check in at 7:00 am with a check out at 4:30-5:00 pm. At 11:00 am I was kicked out of hotel and told they don't do this ever. I explained I have in the past & have stayed with them before and they refused to let me stay or give me a refund. The manager was very unpleasant and uncaring. I would never have arranged to stay here and pay a full price when I could have stayed somewhere else with the same arrangement. I also was assured that morning when I checked that housekeeping would not be knocking on my door. Management said they were going to discipline the person who checked me in, but it wasn't their fault! It was all on the day manager.

We booked a room at the Quality Inn and Suites in Nacogdoches, Tx. through booking.com. We canceled our room within the timeframe for free cancellation. However, this hotel charged us for the room. When we called the hotel about the charged we were hung up on. Booking.com contacted them several times with the documentation that we did cancel within the timeframe of the free cancellation policy. The hotel still refused to give us a refund. I would not recommend booking with this hotel.

We were in West Chester for a wedding and stayed at this place as a recommended location. We discovered we had bedbugs. We captured one and took it to the front desk. Since then we have found out others staying at these premises also had bedbugs. They have denied any problem. We know people were bitten. Never ever stay at this place unless you want to be bitten and bring them home to further infest your house.

We are coming for vacation to Sarasota, Florida and staying in hotel Quality Inn for several years. We like this hotel, especially front desk Keven who is super nice. Breakfast Host Mila ** is so sweet person, breakfast always delicious and fresh. We would like to come back here next time.

Hairdryer was smoking with something burning inside, bathtub doesn't drain, bathroom fan rusted and non-working, toilet lid doesn't fit on top. Walls have white caulking in designated spots. No cockroaches or bedbugs. Front desk clerk was nice, however, overtasked and on the phone with reservations while checking me in. Automatically charged me for a safe ($50 extra) when I did not require one; she fixed that. Checking in while her owner/manager just glanced at me. Quality is not here... and they are either paying someone under the table; or people just don't care! I definitely will not stay here again for $102.91.

This was the worse experience I have ever had. They feel if they put a bath chair in the bathroom that makes it handicap accessible. Couldn’t move around in my chair and it was filthy horrible experience.

This was hotel hell for handicapped person. Toilets so low you had to twist to get off the john. Shower was not conducive for a handicapped person. Had to maneuver to get out. Rooms were supposed to have king which this one only had a full size bed. You pay good money and what I got was pain. The staff is almost nonspeaking English. Staff also lies to the customer in front of witness this is. I also have pictures of what I have experienced in Comfort Inn. Will never stay at this place again.

I live in Greensboro but take care of my family, so I need a break every year. I read all the reviews, and they weren't all good, so I prayed before I went. My stay was so good, and relaxing. I had a great breakfast, everyone went out of their way to make me feel wanted. I would highly recommend for people to stay there, I know I will every year.

I have been calling your hotel in Post Falls Idaho and no one answers. My stay was July 29 2017, I spoke with hotel manager Chanise Aug 1st. She said she would mail a refund check out by the Aug 5th. By Aug 9th I still had not received a check and called her, then I called again Aug 18th she said the address was wrong so we fixed that. Then I waited and again by the 22nd of Aug no check, when customer service called they hung up the phone on them saying that I needed to call so once again I called again Sept 1st, Sept 11th, Sept 18th, then again Sept 20th. Chanise said she would go to the post office and send it with a tracking number and call me with that number which she never did, I again called the hotel Sept 20th and no check.

Checked in on Wed. Quietly asked if DIP classes (7:30 am - 12:15 am) would lower presentation volume, not allow doors to be continuously slammed, lock exit door when exiting instead of putting rock to block door thus allowing anyone in, not to have loud congregation outside my door including leaning against my door area while on cell. Due to heavy chemical perfume & urine smell my lymph nodes swelled up to point of migraine. On Saturday I went to door approximately 8:45-9 am to plead that they please turn the volume down, I was sick, I couldn't take it anymore and returned to my room. Not unreasonable after daily requests. I heard the large woman rush down the hall & decided to straighten it out & plead my case for a couple hours of rest.

Terrible, Sicking, disgusted, checked into this hotel in Winston Salem NC on Aug 12th Quality Inn on University Dr. Upon entering the room a strong smell of mold captured my attention, so I was waiting on my husband to bring our clothes in from the car, I went to use the bathroom, and lo and behold mold on the top of the ceiling in the bathroom over the shower, not just that the stool was so loose if I had sit on it, it probably would have fell over. THEN I go out to the sink there was a military of ants coming out of the drain, at this point I stopped my husband at the door, and told him hell no we were not staying. Now most hotel I have worked at if a customer is not satisfied money is returned to that customer right then and there. Went to the front clerk was understanding told my husband she could not refund him right away because he paid half cash and the majority with a card, but she would relay it to the manager.

Quality Inn, Marion Kansas - The room was dirty, linens were not washed, carpet very dirty, telephone was missing all buttons except numbers. The shower water was low and bathroom counter was dirty. Hallway carpet smelled like urine. Ceiling stained. Very bad experience.

We have a trip planned from Southern California to Nashville Tennessee moving our daughter. We made reservations in Albuquerque New Mexico, Oklahoma City, and Memphis, Tennessee. When I completed the Memphis reservation, I noticed that the date for the reservation was September 4th, not August 19 like I needed. I spent an hour on the phone with Expedia trying to get the reservation changed, but after 2 different attempts to talk to the hotel manager at the Quality Inn 3105 Millbranch Road, Memphis, TN 38116 they refused to change my reservation, and refused to refund my $106. I couldn't even cancel it.

I had stayed at the Quality Inn on Sunland Gin Rd. in Eloy Az. For a whole week. No problems with previous temporary management. They were polite, made sure I had everything to satisfy my stay. New manager took over, the owner's son who is little weasel looking guy. There's a bunch of bad things going on at that hotel if you will, i.e... break-ins to the rooms on bottom floor, drugs, just criminal behavior. Now get this, the weasel, mousy looking mgr "KNOWS" Who has been doing all this criminal activity. He has actually caught the guy breaking into rooms & he's caught the guy with drugs. I've NEVER had a problem there or in this area. This mgr blames me for the break-ins, says I was trespassing, & has banned ME from the hotel & property. Not the guy who's been caught several times doing foul **.

My family and I recently stayed at the Quality Inn & Suites Hotel in Mt Pleasant, SC. I would say probably at least 10 times in the past 10 years, we have stayed at this particular hotel. It's in walking distance to the bridge and not far from downtown. Great location! Never had issues before, until our most recent trip of August 6-10, 2017. We noticed as we first checked in that there was a strong moldy smell throughout the hotel. We then realized that they are doing some construction work and figured that could be why. So we unpacked our things and settled in for the night. The next morning after going to the complimentary breakfast, we returned to our room to find a roach crawling up the wall (not a palmetto bug either, it was a German cockroach!!!). My husband took care of it and we gave the hotel the benefit of the doubt and didn't complain, thinking it was just a random bug that might have gotten inside the hotel!

My friends and I stayed at the Quality Inn in Fife, WA based on their website photos. Upon arrival, the hotel was absolutely run down, seedy and unsafe. We had no other choices because everything was booked. Our room was unsanitary and reeked of smoke. The front desk staff was less than helpful. I would never have stayed there if we had another option. I have not been able to get through to customer service by phone or email. I finally called a reservation line and they refused to give me any other options to try and contact a live person or supervisor. This is not acceptable. And beyond frustrating. I need help contacting someone with their business that will actually help.

We stayed at your hotel in Seaside, OR on Jun 29th and 30th, 2017, and after leaving, I noticed that I left a drawer full of summer shorts and white jeans. I called your manager, (Doris), and she said they found them and would send them to me and I would be charged for postage and a service fee, which was fine with me. I then noticed that my credit card was not charged for the hotel or postal fees, and still not charged 3 weeks later. I called Doris again, and she said the credit charge would not go through, so I gave her a new card which was not charged on my account for more than one week, (which seems not very wise for your company).

Stayed at Ocean city Quality Inn Ocean front rm 502. Suppose to check in Monday but had near traffic wreck so tried to call hotel to say we will not make it Monday, but still got charged $219 for the night not there. My wife and I were on our honeymoon and vacation. 1st night my wife got up to use bathroom and almost fell on her butt from leaking kitchen ceiling. She has had 2 back surgeries! Got up to call manager and she said will send someone up. Not concerned at all! Guy knocks on door I open it up and he has a shop vac to suck up floor and ceiling. Asked him if this happens all the time he said "yes" so just throw some towels down. What I'm paying for a week that's **. Couple other things weren't happy with also. Worst part is their customer support. Tried 15 times calling that number and you can't get through! Always says experience long waits.

I'm not sure where to start so I'll just say this... The bed was very uncomfortable. All you could feel was springs in the bed... Second the toilet got stopped up twice then I asked the front desk about maintenance and she said they wouldn't be in until later. Then she gave me a plunger to use. Then the people in the next room were arguing and about to fight. Wow! This is the worst place to stay... The chair had stains in it a big RIP in it. I wouldn't tell nobody to stay here. Well you've heard my story. You're on your own now.

Quality Inn, Jug Factory Lane, Tuscaloosa, Alabama - Jina and Umesh are absolutely the greatest. Having stayed here several times, I have never had a problem with either of them, nor any HouseKeeping persons. However, Huey, a front desk employee, really needs to learn how to dress more professional. His pants fall down below the middle of his hips. This offends me as I am sure that my smoke would offend him. Also, when I was down here approximately 4:45 am, 8/1/17 asking about coffee, this was Huey's reply; "He just CALLED AND SAID HE WOULD BE HERE ABOUT 5-5:30 TO MAKE COFFEE". It is my understanding that the person on duty is to keep coffee at all times, and there is no he coming in to make the coffee. Huey seems to be a very fake person. Thank you for your time.

The star is because I had to give it to you nasty sick Quality Inn 2601 McCoy Rd, Orlando Florida 32809. On July 10 2017 I checked into your hotel with the intent to stay one night in room 101. As I mentioned to your receptionist at the time (**), the accommodation was unsatisfactory in the following ways. Roaches in the room. The bathroom having a very strong urine smell with hair in the tub. The bed had black particles in the bed with hair and stains on them. When I asked to be moved to another room, (**) I was told that this was not possible; nor was the problem rectified. I asked for clean bedding also. I have contracted with you to provide me with a clean non infested facility with good customer service.

I am the sister of Gloria of Tulsa, OK. My family also stayed at the Quality Inn in Oakwood, OH. Below is a copy of the letter I wrote to the Inn, and to Quality Inn's parent company: "The weekend of June 23-26, my family stayed at the Quality Inn (OH 643) of Oakwood Village, Ohio. I had read on the TripAdvisor website about the quality of this hotel and with some trepidation reserved 4 rooms for the adult members of our family. Convenience to a family celebration and the swimming pool were major reasons for my selection. An additional reason was the fact that my family had previously stayed at this Quality Inn when visiting relatives in Cleveland and it was excellent at that time.

Quality Inn in Lancaster SC - I was put in the middle of a wedding party who stayed up all night and partied even though I went to the front desk and asked them to take care of this situation. I was double charged for the one night I spent, and then again an additional $85 on my credit card. It was the front desk's fault and I accumulated $144 of charges to my bank account for all the errors made and NEVER received compensation for this mistake. Bobby at the front desk said I could pick up the money. WHAT, seriously what kind of outfit is this? Plus I live 3 hours away. Never Again. NO STARS.

This room was awful. From the street and check in area, it did not look as bad as it was. The parking area in back was not mowed, trash in grass and people were obviously living here full time as there were toys and garbage sitting outside some of the sliding doors. Our room had carpet stains, hair in tub and sink. Bathroom door knob was falling out, lampshade tattered and stained. Mirrors were streaked, and wall by sliding door had holes in it and the sill was filthy. The lamp shade was stained and torn on top. Overall lack of upkeep. No breakfast- when we went down to get it, the desk clerk said it was in the next room. We walked in, there was no one and nothing there.

Quality Inn at Town Center (Choice Hotel), Beaufort, SC - Picked this motel because it looked like it had the southern charm appearance and was close to Beaufort historic sites. Check in went ok… we did notice that the interior of the lobby was dirty and outdated. Upon going to our room, we noticed the outside of the hotel was in need of repair. Our room was very outdated - things were yellowish and in need of repair - mold in the bathroom tile/tub, toilet seat was broken. At 7 p.m. the pool was closed so we went to the front desk to find out why. The clerk was eating on the desk and never looked up when we asked why the pool was closed. She just mumbled that a storm was coming.

I checked into this hotel and paid cash for room. I went to room and found cockroaches running on bed. The girl came and changed sheets. I was shocked but I thought once the bugs were gone I could survive for 2 nights. That night cockroaches crawled out of shower drain. As my friend was showering. Along with bugs on sink, torn and stained sheets. The next day I asked for refund and checked out. The manager refused as she claims she had made an offer for me to leave but I did not accept. This was not true and her staff and my friend confirmed this offer never made. I asked for owners number she gave me a disconnected number. I went there to speak to her and she had left. This place besides being disgusting is being managed by a very dishonest lady.

This hotel was awful. My son's family and I completed a road trip of 14.5 hours, arrived at the Quality Inn to inquire if we could get a room ASAP and were told we'd be notified when it was available. Several hours later we were told the desk clerk forgot to call us. Thanks so much! The room's air was inadequate and was uncomfortable for late June weather. We had no shower curtain which my son later had to put up and the towels we had to use to mop the bathroom after a shower were not replaced. The swimming pool was of dubious cleanliness. The water was green and cloudy and lost articles were visible at the bottom of the pool.

Quality Inn in Camarillo, CA was dirty and Service Desk was ineffective. There was trash in one corner (I took a picture) and the air conditioner was so dirty I went to front desk for a cloth to clean it with (took a picture of it too and kept the cloth for others to see). I called the front desk for towels for shower, answering machine said they were busy and could not come to the phone. I then went down to the front desk for them and the attendant was playing games on his laptop, but quickly closed it when he saw me come in. Confirmation # ** Room 316, Date: 6-26-2017.

Our Stay at Quality Inn, Sterling, Colorado - We were told the room was a Suite... Maybe it was, because it had a sofa in it. The guy at the desk said he didn't like to rent that to just anyone, it was suppose to be for the wounded military persons... I don't know how, there was absolutely NO handicapped facilities there, and it was in the 2nd floor... It was also suppose to have 2 King beds... NOPE... It had 2 Queen beds, I have to say the beds were made, and seemed clean and I **ALWAYS** CHECK THE BEDS FOR BUGS AND SUCH. There was a used cup on the cabinet between the beds, a 1/2 gone used shampoo bottle in the shower... The tub mat had been taken up out of the tub, and the tub was NOT cleaned when the mat was taken out.

Stayed 6/15 and 6/16 in Decatur, Al Quality Inn. 69.00 each night for 2 rooms. 311 - had used wash clothes hanging on shower with shaved leg hairs in bathtub. 202 - had to get mgmt to let me in room 3 times... Card key wouldn't work. I'd like a refund on my rooms and I am contacting the Better Business Bureau...

A man answered phone at 6/16/17 as I rented rm. 209 6/15/17, checked out 6/16/17 AT 11 am. 6/16/17 9:30 pm called Motel to ask had my medicine box, Harley tshirt and jean shorts been turned in to lost and found as they were on bed when I went to store before check out. He said not responsible for me losing items. I asked for his name, corporate number and management. He hung up on me twice. Customers should not be treated so rudely and hung up on. I have hopes of getting this info to his management. And finding my medicine in a 6x4x6 in. high plastic box and my clothes. Pls help me find corporate number and missing items and report this employee to his management. Customers should be able to leave rooms without their belongings being stolen. Pls advise.

Quality Inn Hemet, CA - I recently booked 11 rooms ($3,000) worth of rooms for our football team's tournament. I called 4 times to assure everything was okay and booked. I faxed my CC info, IDs and everything they asked over to them. Once again calling after to make sure everything was okay. I receive a call 1 week before our travel date to a woman saying, "I am sorry, but your reservation fell through the system." Well what does this mean for us? Apparently it means nothing because she said there was nothing she or anyone could do because the rooms were booked by other people. I kept explaining to her that I called numerous times to ensure everything was good to go and I kept getting the same answer, "Yes, everything is good to go." This is VERY frustrating and we now had to scramble around to find rooms for our football team.

My family and I stayed at the Quality Inn in Duluth Ga for 2 nights. I went up to the front desk to pay for another night. The lady swiped my card, proceeded to tell me that my card was declined, and told me we had to be out by 11. I checked my bank account, and the money for room had came out, even though she claimed my card was declined. I even showed the lady my account and where the money had came out, and she still claimed that it wasn't paid, and told us that if we weren't out by 11, she would call the police. I ended up having to call my bank and put a stop payment on the money, so I wouldn't get screwed. Also, we've stayed there twice this summer. No extra night, no gift card as they advertise. We will never stay there again. That hotel isn't even worth the price anyway. And the breakfast is disgusting. Not recommended!

I booked an online RSVP to stay at the Quality Inn in Clinton MS. Confirmation of my reservation was not for the hotel I selected. I know that I specifically made reservation for a stay in Clinton MS. This is a scam alert. Don't pre-pay. I'm getting the runaround. They're not willing to switch me to another hotel within the same company. Reservationist saying, "Sorry you have to rebook at the hotel you want and lose money." Corporate greed is what Choice Hotels is all about.

I booked a king room, non-smoking to go to Walt Disney World. Upon arriving to the hotel the outside looked ok, but going into the hotel was a whole different story. First off the hotel smelled strongly of gasoline, the lobby is semi clean, the staff at check-in were nice. Now to getting to the room, my spouse and I go to the car to get our bags, go to the side door of lobby to take them in. The door is locked. This hotel only has one entrance, right at the front. We finally go back in, proceed towards the elevator, took forever to come down 4 floors, we get in it smells of burning rubber, and feels very unsafe. We get to our room, open the Door, get smacked in the face with the smell of urine and mold, we turned on the lights and the nightmare begins to get worse. The room is a mess.

On April 9th went to Quality Inn Eastern Blvd Montgomery Alabama where I had stayed many times considered Dan ** as a friend not only a guest at hotel. Went to use restroom and went to wipe the seat had nut missing and it flipped me in the floor. Called the front desk to file report and was told that all the maids had quit and that the owners had to clean the rooms myself already having c4 bulging disc in my neck T9 compressed vertebra and lower back injuries. Waited on Dan the next morning to speak to him and he admitted fault and I was to see my doctor on the 11th and would see what he said. Dan knew I had injuries cause he's seen me pay people to help me carry my stuff in the motel. He informed me that he had insurance for just these reasons and was sorry that the maids hadn't reported the problem when in fact his wife and him had cleaned the room 'cause all the maids had quit.

I stayed at the Quality Inn (NC229) on I-95 exit 107 and US-301 in Kenly, NC on the night of May 20. All of the hotels at this exit are sub-standard; it’s a bad spot to decide I’ve had enough driving for one day. The Quality Inn looked to be in the best condition of the cluster of hotels at that exit. The room rate was too high for the very basic accommodations. But it was unwise to be picky, as more driving was out of the question.

I was booked by my company to stay at the Quality Inn in Ukiah CA for seven nights. On the second evening, Sunday at midnight, found bugs on the bed, called front desk, manager owner Randy ** shows up, he has the audacity to blame me for bringing the bugs into the room, we argue and threatens to "86" me. Finally move to another room and find seven stains. It is truly sad to see that these people are allowed to run a service business and treat their customers in this way.

This is the worst hotel experience we've had with Choice Hotels. The room was infested with ants. Poor maid service (the same sheets on the bed for three days). Carpet was old and stained. Open soap and shampoo bottle left in the room from previous person that stayed in the room. The maid only supplied us with towels and emptied the trash. The juice was served in containers because the juice machine didn't work. A lamp in the room didn't work. The toilet rocked when you sit on it. The air conditioner noise all night and day. Plaster fell from the ceiling on the floor after it rained. Water pressure in the sink was low. Rust and grime in the shower (may have been dirt). Paint chipped on the stairs and railings outside.

The Quality Inn in Williamsburg Virginia is one of the worst hotels I have seen in my 60 years of going on trips. I walked in & it was very dirty & smelled like someone dumped a bottle of bleach on the floor. I had to wait until the clerk finished his smoke break before I could check in. Unacceptable! The room was even worst, hanging light fixtures out of sockets, large holes in walls being hidden by furniture, lots of water damage in ceiling, very musty smelling & dirty, the lobby looked like something I can't explain, you could see mops & vacuums and buckets. When I googled this hotel it was described as beautiful with lots of pictures. All I can say is if this is the way Quality Inn corporation runs their hotels then there is a huge problem!

I can't believe that chains the size Quality Inn don't have door stops on their handicap rooms. It is almost impossible to get in and out of their handicap rooms without getting somebody to hold the door open for you while your and electric scooter or wheelchair go in and out of the door. You would think that someone would have thought about this in one of their think tank sessions. Not everyone travels with a companion. Thank You.

The customer service is absolutely outrageous and inconsiderate, rude and disrespectful. They did absolutely nothing to resolve the issue and I was on the phone for over an hour! They kept apologizing but did nothing to resolve it and never go above and beyond to make the customer happy.

I am going to a funeral and mistakenly reserved a room from Quality Inn. Within an hour after realizing my mistake, I cancelled. I called Quality Inn and spoke with someone. She told me that I had to speak with someone from Booking.com. This is the website that I went to for finding a hotel. I sent an email to them and didn't get a response from them. The next day, I receive a call from Quality Inn. The man I spoke with stated that I was going to be charged $79.99 for the cancellation fee. I asked why. I cancelled within an hour of making the reservations. I told him it was a mistake and I had a death in the family and made a mistake regarding this and why am I getting charged that amount if I cancelled within an hour. I informed him about what I was told by the person I spoke with the other night as well. He tried to get off the phone with me and tried to hang up while I was talking.

I made reservation to stay at the Quality Inn & Suites for 4/7/17 for 1 night. After driving for 2 extra hours to this area, arrival time was 11:15 pm. Upon entering room, it was in terrible condition, cigarette burn, unclean, smoke smell throughout, even saw a dog in the hallway. At approximately 11:20 pm, power went off in the hotel. Power was off for over 1 hour. I went to front desk to see what was going on, he seemed unconcerned. We waited for over an hour, finally decided to leave. Between, the smoke smell, and no power. Afterward, I called Expedia to advise, but was told, refund could not be returned.

On April 8, 2017, my wife and grandson, who were in Oxford to watch a baseball tournament, called the Quality Inn at 1808 Jackson Ave. West, to reserve a room. It was approximately 2030 and they were too tired to return home. They asked for a nonsmoking room on a lower floor because my wife has difficulty walking and is allergic to cigarette smoke. They were told there was one room left. The person they spoke with was named **. They gave ** the card number to hold the room. When they arrived, they were told that, not only was the room on the top floor but that it was a smoking room. They asked for a refund and ** told her that the room fee was nonrefundable because there was a high demand for rooms due to the baseball tournament.

Sherry ** came busting in our room, very rude, yelling we had to leave our room. It hadn't been paid for. We have been there 2 nights already which was paid for. The employees that were working earlier was aware of our father's passing. We were in town for his funeral. We spoke with employees first thing this morning explaining that the person that was paying for the room would be back later to pay. All employees that we have dealt with have been very nice and caring. The gentleman we spoke with told us not to worry we can pay at the end.

Moving my mother back from Florida to NH via Penske. Room was too hot so turned ac unit on. Immediately we noticed a bad smell, so I looked through the fins of where the air blows out and there is large rodent size feces everywhere inside. It looks to me like rat poop. We have been driving 10 hrs straight, I am sick. My mom has advanced kidney disease. We are too exhausted to move to another hotel. I just hope this does not make my mom more ill.

The hotel is supposed to clean your room every day. We stayed Friday, 3/24/2017 and Saturday, 3/25/2017 - two nights. When we got back to our room Saturday at 11 PM the room had not been cleaned. We had to beg for towels so we could at least clean ourselves before sleeping in a dirty room. Not only that - but they put us on the top (3rd) floor and the elevator was broken. One honest staff member said it has been broken for years. So they advertise that it has an elevator - they say they have one - but they don't. I have a 3 year old child - this was not easy. I complained and received an apology only - I want pay back for not getting a clean room. Some sort of compensation. I got nothing. To make it worse, they are still holding $281.00 on my Credit Union account and say that they cannot release it because the financial manager won't be in until Thursday.

Quality Inn Dundee, FL - The most disgusting hotel I have ever stayed at. The pictures offered online are very misleading. The women at the front desk was very rude to several guests. The cleanliness of the rooms was appealing! And nothing worked! The refrigerator didn't work, the shower didn't work, the faucet leaked all over the counter. The carpets were stained to the point we refused to take our shoes off. There were stains on the sheets, cigarette holes in the comforter, pubic hairs all over floor and other places in the bathroom. The most disgusting place we have ever been to.

The service was terrible!!! My Valentines Day was destroyed all because the new guy wasn't paying attention to anything I said. The manager Nash was unconcerned about the situation and really should have handle things better.

Booked a hotel and turns out it's really a motel! Not even the start of the problems! Checking in was a horrible mess. The lady "Ashley" at the front desk didn't even acknowledge me or say anything to me when I came in and when I started to tell her I have a room reserved she was sooooo beyond rude and had a snappy attitude. I then told her she didn't not have an attitude and she tried to say I had one and tried to argue with me when all I said to her was "hi I'd like to check in. I have a room reserved! Smh.

Stayed at a Qualitty Inn in North Platte, NE. I would not recommend. The rooms are clean and the breakfast is good. That's it for the positives. The heater is weak, the "high speed" internet rarely works, and the employees at the front desk don't care. I stayed for about 2 weeks waiting for a particular apartment to open up. I would have left earlier except that I paid in advance and couldn't cancel for a refund.

I rented a room for two nights for New Year's Eve and New Year's Day because I had attended a New Year's eve party. This was named Executive Inn and Suites but was being changed to a Quality Inn. I booked at Hotels.com but was going to pay at hotel. I gave my credit card. They swiped and charged me one thing on receipt but charged twice charging my credit card. When I notified the front desk 3 separate times I was treated very rudely and was told I paid at Booking.com as I did not. Also you could open my door without a key and when I told them they said maintenance left so no regard for my safety or the safety of my belongings. I have tried to be nice but I feel something needs to be done. I will never stay at this hotel or any Quality Inn or Choice Hotel. I have never in my life been treated so horrible. It was a motel from a horror film. The worst customer service I ever encountered or want to ever experience again.

We checked in on 11/18/16. We had booked 2 nights in advance. Dropped off our luggage and went to dinner. We really didn't get a good look until we came back from dinner. The room is really dated, older furniture, carpeting. Bathroom really dirty - the vent in the bathroom was completely coated with dust. The bathroom floor corners needed a good cleaning. I even had to use 1 washcloth to clean the sink! There was an objectionable odor permeating the whole unit which was causing our daughter some distress in breathing.

Who would in their right mind would make two separate charges to a credit card for the same item without having a breach take place. The breach took place at check out. The agreement was for 39.19 the first night and only that charge. Evidence #1 is proof that an agreement was met and later broken by checkout time. It's in writing just below their company name. We talk about a refund of $96.17. Evidence #2 Ref #** is a taped agreement. Myself, the booking agent, and the hotel Quality Inn, showing an overcharge for that night. I would like as a resolution is restitution of getting all my monies that was spent on hotel room cost plus two nights free of charge at my choice of Quality Inn or Comfort Inn hotel in the system. For a loyal customer like myself to be treated this way after all the stay time I have under my belt here, I'm starting to feel a color barrier starting to build?

Single mother, traveling with young daughter. Tired from driving, pulled in. Had choice of Red Roof Inn or Quality Inn... Gloria, front desk of the Quality convinced it was cleaner there. Ten minutes into bringing my luggage, I had 5 cockroaches, one in the bed. I asked for a refund immediately. Was told by the "trained monkey" that due to my use of ONE TOWEL, I would only get half the refund. She kept $43.00 of myself being there 15 minutes w roaches and a PETRIFIED 11 YEAR OLD DAUGHTER!!! Not to mention, threatened to "rip my face off". Place is ROACH INFESTED and EXTREMELY UNPROFESSIONAL. Do not attempt to purchase a room there. THE ABSOLUTE WORST EXPERIENCE EVER! Accused of doing drugs by this ILLITERATE MONKEY in front of my daughter no less. When I brought this to the attention to the manager the following day, the dirty Indian did nothing. He was the one who okayed the half refund after all.

On October the 22nd my 2 children and my fiance and I checked into the Quality Inn in Germantown Tn on Wolf River Blvd to celebrate my daughter's 9th birthday. We were in a double bedroom # 123. At around 10 pm we informed the hotel clerk that our air conditioning was not working and she offered us a fan. I told the woman that I paid $128 for this room and that was not acceptable. Then she offered us a King size bed but we would all have to sleep in one bed. We rejected the offer in order to sleep comfortably. At 1:30 in the morning my daughter wakes up scratching and complaining about being uncomfortable. We checked the beds both my daughters were sleeping in and the entire bed was infested with bed bugs both in their first and last stages. My daughter took a photo of one and we googled what they were and they were in fact bed bugs although I had already knew what they were.

First of all did I mention that I am not a smoker in which I can have a hundreds of people verify for. Second of all, I rented the room for myself, one person. Third of all I have other family members that stayed in your hotel in other rooms that night that will verify the truth of what actually happened. I don't like to be called a liar and accused of something I did not do. It is impossible for a room that a non-smoker stayed in for very few hours, to reek like cigarettes as you are claiming.

I booked my rooms thru Travelocity. After I received the confirmation I called the hotel directly to secure a handicapped room. I was assured that the room would be reserved for us. Upon arriving I was told that they did NOT have our room available. The front desk clerk assigned us one room upstairs and one room downstairs. We asked for a handicap chair for the shower - we were given a broken chair. My husband went and got a chair from the pool area so my mother could bathe. The second room was a disaster. I took the keys that were given to me and went to the next room only to find 2 unmade beds and someone's purse! I quickly pulled the door and ran back to the front desk.

Our son was flying into St. Louis and needed a place close to the airport for the night since we couldn't pick him up until the next afternoon (we live in WI, he lives in CA). I booked him into the Choice Airport--very bad decision. First problem--I wanted to prepay his stay. I was told I had to e-mail a copy of my driver's license and credit card (with signature). I sent to the (second) email address they gave me. Checked later to ensure they received it--they said they never did. So where did it go? It wasn't returned to me as undeliverable! They then gave me a personal e-mail to send it to--I said absolutely not. Ended up faxing it (twice). Called corporate regarding my concerns--they basically blew me off.

My wife and I had to move to another room due to condensation tray of a/c overflowing and flooding floor. The prior evening, I had to get into my car through the door window because I had locked the car and left the keys inside. I had to remove the window flanges in order to get through the top of the actual glass to reach the lock (or keys) with a wire. It took a matter of a couple hours and also I had to go to the passenger window as I could not get the lock to open from the driver side.

I checked into the Quality Inn, in Pierre, South Dakota. The two ladies working the front said I had to have my card charged in full, even though I said I would be paying cash at the end of my stay. I understood running the card at check-in, but was puzzled why it was being actually charged. A good friend drove up and paid my room in full, on their credit card. So the room had been officially paid for. My room was $376 and change.

I was at a Quality Inn in Byron Center Michigan having a great time enjoying my anniversary with my beautiful wife when my wife went to the refrigerator to get Champagne to celebrate the occasion. When she opens the door up a big roach jumped out. Of course we couldn't catch it. Told the hotel about it. They gave me back 40 dollars as compensation. I felt the least they should have done was offer me a free night's stay after I spent 300 dollars for two nights for a hot tub room but all they did was give me a few points and say "get the hell on". They don't have to worry about me and my wife ever going back to the ROACH HOTEL!!!

On July 19, 2016 my daughter and I stayed overnight at the Quality Inn in Mt Airy, NC. Because my daughter is a smoker, we got a smoking room. Had we not been exhausted from a long day of traveling, we would have gone somewhere else. The room was stuffy and smelled terrible. The footstool and carpet by the vanity were dirty. The wall by the headboard on both sides had black streaks, as well as the back of the bathroom door being dirty. The sink drained very slowly. The bathtub looked like it had not been cleaned. The electric plug by the vanity was loose, and to top it off, the coffee pot was not functioning.

Stayed first night in Indiana Hotel - Quality Inn. Woke up with hives all over my neck, face had bites all over - lost $500.00 from a day missed work. Entered the emergency room the next day as eyes were swollen shut. Manager placed me in a suite but I heard nothing after that. Calling claims to report issue and would like my emergency bill and medicine paid for. Filing a suit as permanent brown spots in face and body where bites are.

This is a terrible Hotel, property is kept in bad condition. I was injured at this property. Room that we were in had broken drawers which fell on my foot and I was injured. Stains of leakage on the floor and ceiling, water was dripping from air condition unit. After the incident we were moved to another room with similar issues. Water was dripping from the air condition unit, stained carpet, microwave had electrical burn in it and was not working properly. Employee did not even show any courtesy or apologized for the incident. Entire nail had to be removed in order to clear the blood clot and fluid from my toe and still in pain. Our vacation was ruined and we had to drive back home.

Quality Inn East, Amarillo, TX. Rm 125. Tub rusty & encrusted with slime. Only 3 channels, no cable etc... Ice machine out of order. Asked to use bag of ice in their dirty ice box. Told to dip hand into it with everyone else!!!

I recently made a reservation via the Quality Inn website. I entered my dates of check-in and check-out as 8/25/16 and 8/26/16, respectively. I also input my needs as one room, two adults. The website changed to the next screen showing a room with a $65 price marked through and a $55 rate quoted. It said it was prepaid. Since I knew we would need the room, I thought I didn't mind if they charged my card before I checked in so I pressed that room selection. I entered my charge card info and hit confirm. It told me it wasn't able to be cancelled. I was fine with that too. It was only then that I saw the dates had been altered to 9/7/16. I contacted the hotel in Albuquerque directly and the young lady tried to change the reservation but was unable to alter it. She advised I contact customer service and I did. They said I would have to contact Guest Relations the next day and I did.

My husband and I sold our home on Tuesday, August 23, 2016 and were set to close on our new home on Wednesday, August 31, 2016. That said, we checked in to the Quality Inn on Monday, August 22, 2016 and were set to stay through Wednesday, August 31, 2016. On the morning of Saturday, August 27, 2016, I found a cockroach in my room. I put it in a napkin, placed it in a cup and carried it to the front desk, presenting it to Corey. I had asked if there was a known problem, he said it had been a few years since they fumigated but nothing recent. He then looked in the napkin and confirmed, it was a cockroach. I asked to be moved to a sister hotel as I had already been there 5 nights with 4 suitcases, two laundry baskets, a box, a laptop bag and my makeup case. My biggest concern was transferring cockroaches to our new home.

After one night they had hives like bumps... I immediately thought BED Bugs!! Because I went on the website and investigated but the pictures that were there show different types of bites... I was not sure. I mentioned it at 5 a.m. that morning to the gentleman at the front desk. And rushed to the emergency room. Who could not tell what the bites but gave me medication and advised me to go buy medication for the itching scratching. I then mentioned it again to the first shift employee. She said there could just no way be. She also explained that maybe it was something else and I thought the same thing because again the pictures did not look the same on the website, although it was said that it depends on the person how they form on your body. So after talking to her I thought maybe I had an allergic reaction to the detergent they used to wash the bedding.

The rooms are comfortable and clean. The breakfast was nice. Room had fridge and microwave. It's perfect for a family, and has a comfortable sitting area with a sofa bed. Also two TVs. The parking is horrible unless you're in by 6 pm. You have to park in a neighboring business vacant lot. The location is perfect and is in the center of everything.

I stayed at the Quality Inn in Ocean City Md 54 street. The carpet was dirty, the fridge didn't work, the freezer actually melted the ice cubes. Air conditioner would only get as cool as 70 degrees. But the real kicker was when the roach ran from the air conditioner across the room. I never packed so fast in my whole life putting my things in garbage bags and not in my suitcase. So what do after that? You check out! Stop spending your money on the birds, lizards, goldfish pond foliage gimmick and refurbish your filthy hotel.

I want to bring to your attention a very unbelievable event that occurred at the Quality Inn in King City CA. We made a reservation for a doctor that was going to be in the area providing services to our client that has a correctional facility close by. The man that made the reservation over the phone, who said he was the owner, was very rude and treated my staff very poorly. Although this was not appropriate, I let it go. Today, I called the motel to inquire as to why our doctor had to pay for the room when we provided a credit card authorization and we were told there was no issue and the room was paid. This same man who called himself the owner again took my call and was very discourteous and abrupt and said, “Your card must have been declined, so we charged the person for the room”.

Roach motel!! We made reservations for one night because we were moving our daughter to college. We checked in late and I went to the office to get extra pillows which they didn't have. My wife called me while I was in the office and was frantic because she had just seen 4 roaches! She was on the bed and wouldn't step on the floor. I asked the lady in the office if we could change rooms and they didn't have any. We couldn't change hotels because everything in Wilmington was booked with all the parents there moving kids to school. We were stuck in this roach infested place!

My friend and I stayed at this hotel for three days and four nights. A little while after my roommate and I returned back to our own homes, little red dots appeared on our skin and we became super itchy. We recently came to a conclusion that it was bed bugs because we shared beds all four nights. We called the hotel to let them know about the incident and talked to the manager. We simply wanted to let them know about the bed bugs so that other customers would not have to suffer the same problems that we are currently going through, but he was very rude. He also persistently argued that we were lying and that we'd know right away if we had bed bugs or not, when really bed bugs take a while to settle in before they really start to show up. Moreover, he never once apologized for the inconvenience it caused us and he even spoke to us like we were children.

I made a reservation at the Quality Inn in Nashville, TN on 303 interstate drive on 8/9 at 1:17. I made the reservation on the wrong date and realize it after I submitted the reservation. 3 min (1:20) after making the reservations I call to cancel it and to let them know I was in another state. I was told I could not cancel because it too late to cancel. I made the reservation on 8/9-8/10 at 1:17 and when I told them it was a mistake. I was referred to a general manager and I got no respond from general managers after making multiple calls, leaving messages. I got a email from customers services stating I had to cancel on 8/7. I am well educated but if I made the reservation on 8/9 how could I cancel on 8/7. Please this is the worst of the worst to scam a customer.

Hotel was so nasty and disgusting. The bed was broken, old shaving cream and hair on the shower walls, the AC didn't work. The manager was extremely rude. We were supposed to stay 4 nights. After the first night I checked out because I was not subjecting my family to that filth. My dog's cage is cleaner than that place. I have no idea how that place is still in business. They clearly do not care about their name or guests. I am so lucky I was able to get a pet-friendly room at the Holiday Inn for the remainder of our trip. That place ruined our first half of our vacation. Everyone should be warned not to stay in this disgusting place.

I had reserved a room for my 7 year anniversary at a Quality Inn in Cherokee NC. I had to cancel the trip due to circumstances at home. To my surprise the day before the canceled check in I had a debit from my banking account for the amount of the room. 5 hours later after speaking with numerous Quality Inn "customer service" specialists I had ANOTHER debit from Quality Inn for a DIFFERENT amount!!! These poor business practices have now caused overdraft fees and they have lost a customer. NEVER again will I use choice hotels. They take money out that is not theirs and it takes 3-5 business days for them to correct their mistake, all the meanwhile I have an over drafted bank account. Choice hotels, I'll be sending you my fees for overdraft protection. Thanks for making my experience horrible!

Quality Inn hotel is the worst. Nasty and stinky room. Bad experience. Please read this review. Location: Wilmington, North Carolina. Market St.

Hotel old but it could have had rooms cleaner. Popcorn on our room floor. Running toilet. Shower curtain was so moldy. I hated to take a shower. Clerk was very smart mouthed. I would recommend going to a different hotel.

Schedule through Expedia. Got the second runaround as everyone else listed here. No managers available. Cancelled my room without telling me and refused to rent me a room.

"Quality" is not the word we would use to describe this particular establishment. We were in Peoria, IL on an emergency visit to the hospital for a relative & were unable to make reservations ahead of time. We called the hotel from the hospital & requested a handicap room on the first floor for a week. Upon arrival, 3 employees were attempting to register 1 guest. By the time 1 of the employees got to us another was answering the phone and booked a handicap room. THE ONLY ONE THAT WAS LEFT! We were told that they only had 1 room available for 2 nights. Our room was on the 3rd floor, apparently in an older part of the hotel.

Miserable service and management @ Rome, GA Quality Inn - This was the worst hotel stay I've ever experienced. They had unsafe rebar sticking up from parking lot which damaged my car, AC didn't work in room, breakfast was disgusting, and the "General Manager" (Melissa **) has ZERO management or customer service skills. After such a miserable stay, she had the gall to charge me 50% fee for checking out a couple hours after standard check-in time (room service hadn't even gotten to my room yet). There was no interest in the situation or how to resolve. Simply rude, defensive attitude. I would never stay at another one of these properties. Complete dump and miserable experience. I'll be making complaints to the corporate office and sending a bill for my car damage.

The worst hotel. I have Eve stay the night in. We had planned to stay two nights. We are absolutely applaud. With the bug problem, with this hotel. I am keeping the live bugs so the day manager can see them. Absolutely disgusting. I took pictures of them crawling around. My wife is disabled. At 2:45 am in the morning she couldn't be moved. Within an hour. I collected 6 bugs.

When I checked in I told the woman at the front desk I was handicapped & the room looked far from the front desk. She laughed & said, "It only looked far." Well it was at the far end of the hotel. Which is far for me. I ended up in a smoking room. I am allergic. The key was hard to work. The TV remote only worked within 5 ft of the TV then only if you pointed it to the right spot. BUT I did not complain yet. I saw ants on the counter. When standing in 1 place the ants crawled up my legs. Now I make a complaint. The desk woman came up to the room, saw the ants, said she would do something about it. In the meantime I told her it is rude to laugh at a handicapped person. She denied she laughed. Got a little louder (not screaming) & told her an apology was in order. She said, "I am not that kind of person to laugh at you." She slammed the door & left never to handle the ants.

Service to our employees who stayed at the Quality Inn in Anderson SC at 3025 N Main St, was extremely poor. Manager was even worse. Very unfriendly personnel. Had to ask to speak to the manager, upon doing so he hung up on me. I deal with hotels all over the US for work. This is by far the worst one I have ever dealt this. Tried calling back 3 times and staff did not answer phone. Come on... Really. Mr **, I think you are in the wrong line of work. I am surprised Quality Inn is allowing you to represent their hotel chain. Google reviews on your property agree with me.

On April 14, 2016 we stopped at the Quality Inn in Whitehouse, TN. We were traveling to Illinois after a 2-week vacation in Florida. The hotel was conveniently located right off I-65, rate was a little high but the room was fairly clean so no complaints there. A few days after we got back home and I noticed an additional charge on my credit card aside from the room charge. I called the hotel and was told to call back after 9am and talk to the General Manager. His name is Harry. I called back at 9am and spoke to Harry who proceeded to tell me that the hotel does not allow any animals and he charged me the extra fee because we had a cat in the room. I explained to him that we had been on vacation in Florida for 2 weeks and that we had not been traveling with a cat or any animal for that matter, just my 2 children.

Pool and hot tub was completely filthy, got bit by a bedbug, found it, killed it, left a note signed and took pictures. Left at 6 am when finding it and called to tell manager. I was promised a refund via money order in the mail and when I called to check on it I was told I wasn't getting a refund due to swisher rappers and a hitter in the room in which I do not do drugs! Test clean every time at my job... They also said my room was trashed with trash and junk and it was not! And I have most of the room shown in the picture with nothing on the floor besides the blankets due to looking for bed bugs and I will add I was just there with my infant baby and my boyfriend due to power out because of bad weather. Worst experience! And I am still trying to fight for a refund that was already promised to me.

I checked into the hotel and was issued a room that had blue stains on the sheets and dust all over the table, microwave and was missing the tv remote. I was switched to another room that evening and immediately could tell the air in this room wasn't working properly. Since I had my mom traveling with me and it was getting late, I decided to stick it out and resolve in the morning. It seemed to cool off a little over the course of the night, so I decided to stay in the room. I left for the day around 9 am and returned at 5 pm, only to discover my room had not been serviced.

On an unscheduled road trip last week, Wed. 4/06/16, we found ourselves tired and close to Nashville, Tn. We called a little ahead to book a room at the Homewood Suites by Hilton in Brentwood because we had stayed there before. They were really nice and safe. The booking agency for Hilton said that they were full and she would help us find a room around or in Nashville. We were on the line for quite some time while she looked. When she said she had found a room for us, it was at the Quality Inn & Suites Hotel in Franklin, Tn. She emphasized that the property was well kept, safe and comfortable. She stated that they only had one room left and she had to have a credit card number to book it. She also said it was non-refundable (should have told us something right there). BTW, when we got to the motel, there was a flashing neon sign in the window: VACANCY!

Received credit card bill for our motel stay on 2/11/16. Extra charge $75 with no explanation. Called Quality Inn, person answering told me I will have to talk to management tomorrow. I called the next day. Manager was very abrupt stating cat hair everywhere, even in bathtub. Cat litter everywhere. I tried to explain that we did not have a cat with us AND never travel with one. He would not listen and told me he had pictures. I told him to send them to me and he said NO because I didn't believe him. I asked to speak to owner and he would not give me his name or number. I told him to leave him a message for the owner to call me and he said he never talks to him. I asked him his name and he reluctantly told me "Harry." We will never stay at a Quality Inn anywhere again. I had to call my credit card company.

A death occurred in the family so trying to find somewhere to stay last minute and for 11 people coming in from different directions is not easy nor does this company make it! Coming from Virginia while the rest of the family from Georgia. I call and go online Thursday afternoon (last min. literally) trying to lock in 4 rooms. So while on the site the price was decent at least I thought, the pictures online are deceiving let me tell you. And beware when you call because it goes to a call center and trying to communicate with a language barrier I should of hung up and booked elsewhere!!! And the state taxes went up also by the time my family got here before me. With a confirmation email in hand with the price it changed because I didn't give my c.c. (well with a language barrier) num. Very deceitful company.

I stayed in the Dodge City Quality Inn and the pics show how filthy it was. I have emailed all the addresses given and have no response!

Terrible stay at Quality Inn located in Levittown Pa. I booked a room late and discovered bed bugs. They wouldn't refund my money and they were very rude at the front desk.

I had booked an online non smoking room at Quality Inn Hotel on S. Quebec St in Denver. But when I got there, the room I was given had this really, really strong smell of cigarette. I called the front desk regarding the matter, but they were not at all very helpful. I will never ever stay at a Quality Inn Hotel.

Beware of this company!! They work together with Priceline to rip people out of their money. My family and I were traveling and decided it was time to take a rest. We went onto Priceline.com where we found a deal but it would not give us any information until after we booked. We assumed since Priceline was a reputable company (so we thought until we looked at their reviews) that it would be legit (lesson learned about assuming).

I had just driven 4 1/2 hours for a specialist appointment that they cancelled and my spouse is handicapped and we just wanted to get out of car and relax. As I checked in, the front desk agent Dawn smiled, very welcoming, gave me abundance of info, offered for me to see the room before I signed any paperwork. Dawn was awesome. She made me feel wowed that she offered, so I did not want to go through all of that and signed. I put my spouse in his wheelchair in the room first. It was too cold to sit outside even if I wanted to check room, the oxygen machine, medical equipment, clothes etc... in the room.

The motel clerk was friendly, and helpful. When we got to our room, it was much too hot, but that is expected. In the summer motel rooms are quite cold. That was actually the only bad part. The room was clean, the bed was comfortable, with clean sheets. There were plenty of clean towels and toiletries. The television worked. The continental breakfast had a reasonable variety of foods to choose from, and everything tasted fine. I did not keep my e-receipt.

Tifton Quality Inn- Checked in 3:15pm on a Saturday. Towels were not yet in room. When they were delivered, only one set was included. The info binder was shabby, with cover coming off. The table lamp was cockeyed- looked like it had fallen and someone's kid tried to fix it. The safety catch on the door was broken and loose- it would do no good if someone tried to get in. The "newly renovated" room had shabby worn furniture and very worn wooden cabinetry. The room A/C unit had a stripped knob, so I couldn't change the setting. The stopper in the tub was unscrewed and laying in the tub. The assist bar on the tub wall was not properly screwed to the wall- it stuck out about 1/4" and looked like some amateur forced a couple of screws sideways into the wall. I tried to call the front desk, but the phone was full of static.

We are a commercial floor company that works at night (7 PM-5 am) with that we have crews that travel throughout Florida, VA, GA, AL and need a room to sleep in at a hotel. We ask for early check-in due to fact our crews leave around 7 PM to go to work. Ben was extremely, extremely unhelpful. Even with the request of Priceline to accommodate an early arrival, Ben said "NO I will not and would charge an additional $40 beyond what was paid for the room to have our tech check-in early." There is never a problem with the hotels accommodating us because our crews do not sleep overnight, only during the day. The consequence is that our crewman is in the vehicle waiting to check in at 3 pm to leave at 6:30 pm to work all night till 4 am-5 am in the morning.

Stayed 3 nights here, and kept noticing our credit card had 10 charges pending on it. YES a grand total of $773.00 when our bill was only $306.00. There is absolutely NO reason for these and of course the management deny they charge any more than they are supposed to. Well... explain this to me! The final bill was charged correctly, but for 2 days the monies were not available on my credit card. Management told me I used a debit card, and that's why! I would NEVER use a debit card at places like this where I have no recourse in any disputes. I feel this is highly suspicious and will NOT return there again.

The room was filthy. Staff had very poor attitude, rude (Rosa **). Upper management (Patricia **) offers point if you're unhappy and your room looks like this. They did not take any responsibility for room being filthy. I spoke with front desk. They were rude, inconsiderate, did not want to go to the room and see. I showed them pictures of some of the problem, Rosa said that they would investigate. Called in to make a complaint, never received a call back. Received the email from Patrica offering points and denial that the room was not clean. Pictures don't tell lies.

Be warned. I wish I could give this Hotel 0 stars but that is just not an option. This place has homeless people outside with no lights so my wife has to walk in in the dark with my kids. Room was dirty, bugs and mouse poo, went to front to try and get money back so she could go to a nice hotel. Nice lady in the front had to call Paul to see if she could refund us. He made her go check the room. They came to tell us room is fine no refund. So I call this Paul to see if something could be done and he says no refund. Then he tells me to just give them a bad review so that is what I'm doing. I hope you read this before you have to deal with this thug Paul.

When I came in to the lobby to get registered a nice Guy named Dante told me I could have a late checkout. So the next day at 10:30 am I decided to stay another night but I could not get to the front desk right away because I had travelers diarrhea. At about 10:50 am a nice young lady came to the room and told me checkout was at 11.00 and that I had to leave. So I told her I was going to stay another night based on what Dante told me. I thought it was ok if I came down to pay a few minutes late. At 11:20 a very hostile housekeeper named Becky, with a big tattoo on the neck comes to my room yelling and screaming telling me that I had to leave.

First off I don't smoke. As of Sunday November 8th my card was turned off (deactivated) due to another attempted charge by quality inn for smoking in their room which I didn't (fraud). After doing research the max they can charge is 250. If all charges went through like has been tried, this would be 1k (only 500 as of now). I am unable to get hotels/flights/cabs/food/etc. I am stuck (basically homeless) in the destination I was going to propose to my gf (Big surprise it's not happening). My vacation that I work hard and saved up for will end 192hrs early to be exact. I'm trying to just get home now.

We stayed at Quality Inn at 901 Aviation blvd. Hermosa Beach, Ca. It was terrible - the phone didn't work in the room, there were only 2 towels, we had to go downstairs to get them, then the lights were off in the hall, the jacuzzi was dirty and the lady was very rude at the front desk. She wouldn't let me use the phone, then she finally let me and rushed me off. Then the breakfast started late. I will never stay at this hotel again. There were no consequences we called them.

Quality Inn Tech Center - We check on September 24, 2015 for a four night stay. The pictures online make the hotel look upgraded which in fact it has never been. The manager had us registered for May 24? Paperwork from Bookings was 9-24-15. We did not have time to look at the room and returned to hotel at 11pm. The room was dirty with 1 inch lines of substance along the walls, as well as hallway, sheets were not clean and room smelled of who knows what. The air conditioner sounded like an airplane landing so we choice to open the window for air. Talk to the Manager the next morning about changing the sheets because they were dirty. We did not choose to eat the complimentary breakfast due to the cleanliness of the area.

Confirmed reservation with Choice Hotels for quality inn at Elizabethtown, KY. Upon arrival reservation had been cancelled due to overbooking by the motel. I was abused verbally by the general manager and Choice Hotels complaints department said it was a motel issue. I would not stay at another quality inn or use Choice Hotels even if it was free. Rude people and everyone passing the buck. Something needs to be done to teach these people you cannot treat loyal customers. Had been a Choice member since 2009 in this manner. I am also a Hilton honors member. I have had two hotel complaints over the past 10 years with them and my complaint was resolved on the spot and above my expectations. Guess you get what you pay for. The general manager at quality inn should be fired.

I had a paid reservation 10/23-10/26. When I arrived I was asked to pay the resort fees. I noticed the next day that my card was being charged $73.23 for each day I stayed there. I spoke to the front desk staff and they were clueless about my card being charged. Of course they saw nothing in their system that would be charging me. I was told it would be taken care on Saturday only to notice on Sunday another $73.23 debited from my card. Of course it takes 2-3 business days to clear and no one owns up.

I had to stay overnight at the Springfield Oregon Quality Inn and wanted to pay with cash. Was told they only take Credit Cards or Debits for AUTHORIZATION only. I explained I was wanting to pay cash, they said no, so I proceeded to give my debit card. I was NOT told this would be a CHARGE on my card, that it was just an authorization. OK, I did it and signed the paper, not being told anything other than I would be able to pay my cash in the AM. After thinking all is well, on my way home I had to use my card and it was declined. I check with my bank and was told I had overdrafts and the fees had made it worse. $400.00 worth of fees, because all my household bills bounced.

Phone rings every 10 minutes... No message just defective. We unplugged it (as it was when we arrived). Bathroom door off hinges. No results from front desk as this was turned in 24 hrs ago per desk. No sink stopper. TV remote nor TV do not work. No directions except on back of remote and tried everything to no avail.

Stayed the night at Quality Inn at 130 West Mitchell avenue, Cincinnati Ohio while my daughter was at Cincinnati children's hospital. Three hours after check out I realized I had left a necklace and earrings on the nightstand. I called the hotel. Denied finding any jewelry! Told them obviously if housekeeping didn't turn it in to L&F, they have a thief in their employ. Manager (yes, a manager) said I couldn't prove the jewelry had been left (I picture him thumbing his nose at me thru the phone like a kindergartner). He then went on to insinuate I was making it all up and told me to call the police. So I did. Today. Will I ever see my jewelry - of course not. Will I ever stay at a Quality Inn - hell no. Bunch of thieves.

Stayed on Oct 8th, 2015. Room #227, Quality Inn, New Cumberland, PA. Here are the things that were not clean: rugs, dust on mirror and lamp shade (also trim hanging) and walls (black marks), all Chairs stained, phone was busted up (get rid of) and light outside Room 227 door not working. Also, chairs were stained in breakfast room. Paid $122. We felt uncomfortable and not clean.

When I made reservation they charged my card twice. When brought to notice, credit was given to one. When I checked in they charged my card once again. When brought to notice, credit was given. That is, I was charged thrice for same reservation and gave credit twice only after complaining. Untrustworthy business. This is at Livermore, CA.

We stayed at Quality Inn in Danville, IL. on Friday, Oct. 2, 2015. When we entered the hallway outside our room there was a very strong chemical smell of some kind. The smell was just as strong in the room. We should have left, but we stayed. Later we discovered there was no stopper in the bathroom sink. I contacted the clerk about that and he told me none of the rooms had stoppers. In the morning the breakfast was anything but satisfactory. The scrambled eggs were probably powdered eggs and they were horrible. I overheard another guest say the only thing good was the waffles. NOT WHAT WE EXPECTED FOR A $90.00 PER NIGHT ROOM. SO LONG QUALITY! :(

9/16/15, I made reservations thru hotelplanner.com for Quality Inn North, 7415 Northside Drive, North Charleston, SC 29420. Checked into Room#234 on 9/18/15 around 11:15pm. Around 3am 9/19/15, I woke up scratching and pulled the covers off of me to see a bug crawling on the bed and I went and got a tissue and caught it and squished it and blood came out of it. Around 4 am 9/19/15, I woke up again scratching to pull the covers off of me again to see another bug and I went and got another tissue and caught it and squished it. No blood came out of this bug.

Quality Inn and Suites Mall of America. I had reservations for 13 rooms for my cross country team at this hotel. I had the confirmation form and reservation sheet when I arrived. I called a week ahead of time and all was said to be fine. When I checked in they did not have my reservation and could not house my team due to a lack of room. I did everything correctly yet no rooms. This hotel blew the reservation somehow. Not a call from the general manager or any concern on their part. The front desk person did call a Days Inn down the road and that is where we stayed but this messed up our whole weekend. The Days Inn also was a dump! Not good and considering the magnitude of their mistake nothing from the hotel to say "hey we made a mistake and we are sorry." Will not ever stay with my big teams at any Choice hotel if this is how they do business.

My husband stayed at Quality Inn in Greenville, South Carolina on Pleasantburg Rd. His room had fleas. He told the desk and they said they would spray. They did not. Told them the next day he had fleas and they said they would move him to another room. Well they said they did not have a room to move him to... that they would spray. Guess what? They did not spray. Told them everyday and he said they acted like they did not care. He had paid for the whole week so he could not go elsewhere. He said there was a dog in a room above him that barked all the time.

I stayed at the Quality Inn and suites in Hawkesbury along with several of my wedding guests and it was the worst hotel experience I have ever had. They almost ruined my wedding and almost killed one of my guests. After having several mistakes with my parents and my guests reservations (I am not counting the fact that the hotel was sold and no reservations were transferred because I am aware that is not their fault) and a few staff being rude to Patrick and myself, my parents and my guests several times over the past 6 months, we received two hall rentals for free. We were still upset but we were willing to let things go. We decided to only deal with Andree-Ann as she corrected all the mistakes and confirmed everything with us.

I checked into the hotel on August 3rd and checked out on August 19th. When I look at my rewards account only August 5th through the 9th is noted. I had internet connection from the 3rd through the 10th, then on the 11th it stopped. I contacted the desk, the owner, and the manager everyday and nothing was done. I had to make a payment on my phone to increase the data limitations so that I could continue to get internet. I was promised things in the room that never happened. When the rewards company called the hotel, they were told that there was no record of me being at the hotel. I was also told by management that they would contact me, and they refuse to do so. And now the rewards company is not doing anything at all.

STAY HERE IF YOU ENJOY BEING SCREAMED AT AND BERATED!!! I was attending a family reunion as we had rented the Events Hall that evening. Myself and two relatives entered the main lobby to ask to borrow a pen. No one was at the desk and my cousin stated she rang a bell for service (I personally did not see a bell.) After waiting for some time, I went behind the desk to retrieve a pen out of a bowl I saw on the counter. I understand that guests do not belong behind the desk, but I frankly was just trying to use a pen and did not see an option for service. Shortly after using the pen, a male employee (or possibly the owner) returned to the lobby and began screaming at me in front of my family. He asked me what in the hell I was doing there and then asked "Do you just go wherever the hell you want?" I told him I just wanted to borrow a pen. He threatened to call the police for trespassing.

We stayed at the Quality Inn in Bensalem Pa while visiting family. This place was disgusting. The room smelled like smoke even though it was a nonsmoking room. The bathroom door did not close because the handle was broken. The ceiling vent was falling out. There was no towel bar in the bathroom. The bathroom was very dirty. The sheets on the beds had blood stains on them. I will never stay at another Choice Hotel again!

My wife and I just recently stayed at the Quality Inn and Conference Center in Springfield OH. It was the worst stay in a hotel either one of us could remember. When we got to our room the first thing we noticed was the rusty sink, then we went to get in the hot tub it was taped off, but that was nothing compared to the next morning when we got up we were covered with bug bites. We'll never stay at a Quality Inn again.

I am a Choice Privilege member, Diamond level. For the past three weeks or so, I have been between places. On the weekend, I like to book a hotel room as a "treat" to myself for getting through the week. Thank heavens I will be in a place soon. I purchased additional points so that I could book at the Quality Inn Midtown. I had been there before and I liked the hotel.

My husband and my I booked a reservation for a concert in Tory, Michigan. We checked in around 6 pm, went to our rm, got changed and left. We arrived back at our rm between 1 am and 2am. Watched a movie and talked a little bit since we never get alone time. We have 5 children. We didn't wake up until 1230. I went down to check out. The woman said everything was fine. I looked at my e-statement, they charged me $134, then again 150.

We stayed at Quality Inn in Cincinnati Ohio. There were bed bugs and room was not clean, have pictures of all this. Went talked to front desk worker. We were told there isn't anything they can do and could not refund our money even after seeing the pics and bug bites on me and my family!! Manager said "looked, did not see anything." She is blind or lazy. I have a lot of pictures of room and bugs to prove what a health issue this place is, not just for me but anyone put in that room!!

Quality Inn & Suites Airport/Cruise Port South, Hollywood, FL - I have stayed in many hotels over my lifetime and experienced great service from 5 star rated hotels. My stay at this Quality Inn was the absolute WORST experience I have EVER had and I will NEVER stay at another Quality Inn which offered all but quality. I should have smelled the coffee when it took me a week to change my reservation but that went over my head. My mistake was not checking the rating and reviews believing that family had done their homework. Some family members did that and refused to stay there based on reviews.

I stayed at The Quality Inn & Suites in mid July 2015 (7/17-18) on 4800 N Tamiami Trail, Sarasota, FL. The stay was very pleasant regarding accommodations but what made it exceptional was the service. ** at the front desk was cheerful, helpful and recommended a nearby restaurant to eat. She even placed me in a second story room because I am a single mother and she wanted me to be safe. When I left the hotel, I forgot a battery that I use to charge my cellphone. It's pretty valuable and the staff there tracked me down before I left town to make sure I got it back. Just a really nice experience. Kudos to ** and the staff there! You are what makes a hotel worth repeat visits!!

I was throwing a baby shower in one of Quality Inn's party rooms. The Gen. Man. Thomas told me I would have the room from 12pm until 8pm. I arrived there five minutes early and the room wasn't clean nor had the tables and chairs been set up. When I first ordered the room I told Thomas how many guest were expected, how many rectangle tables and circle tables I would need. The day of my shower I had to come in cleaning and setting up tables. Which the manager told me everything would already be set. I am very upset because now he's saying we didn't have those conversations. Worst service ever. Never again will I host a party or reference another person to use this hotel as a party room.

After driving 10 hours to Anaheim they would not let me into my room. My mother paid for 2 rooms for the weekend and although I had confirmation and receipt, the front desk wouldn't let me in without her present. I called my mother who told the attendant to please let me in and offered to text a picture of her credit card. Domonick was rude and refused to help in anyway. I then offered to pay for both rooms with my credit card for the whole weekend. Domonick said they have other rooms available and were happy to rent me a room but he would not refund my mother's rooms so we would be paying for 4 rooms instead of two. At this point I asked to speak to the manager and I said I just want to switch payment cards to get into the room. I told her that I am recovering from brain surgery and I really just need to rest before I have a seizure. She mockingly told me I could book another room but she won't refund the money.

I checked in at between 12 or 1 am on Aug. 5 2015 - very tired. I was put in room 117. Got in there - the knobs on the air was gone. I looked around for the phone to call the front desk and I did not have one. So I walked to the front the guy came to my room and turned the air on with his fingers said he didn't know why the phone was gone. I then went to take a hot shower - no hot water so I thought I will just do it in the morning. I thought I had hot water when the shower came on. It was very cold. When I got ready to check out I asked to speak to the manager he said he was then he went down to room 117 came back and said "Why didn't you call?" I said "I had no phone" then he said "In 15 minutes it will be ready." I said "I am checking out". I asked for a discount when he handed my copy and said "I gave you a discount." I said "No this is what I check in and online it was this price."

On Friday, July 24, 2015, I noticed my prescription glasses were missing & weren't in the bathroom where I left them. I searched the entire room/bathroom & came up with nothing. I spoke to a hotel worker & he said that he & the housekeeper cleaned my room, so my husband asked to speak w/ them & the manager. The housekeeper said he didn't see any glasses, but pulled out a pair that he claimed were his. My husband looked at the glasses briefly & the man quickly put them away.

Hi, my name is Tabitha ** and my family and I just had the absolute worst experience at your hotel located on York Street in Williamsburg, Va. I would rather stay in my at night! The staff was unprofessional, didn't care about any complaints, made it seem like it was the customer's fault. We even heard the manager tell a customer that it was her hotel and she could do whatever she wanted to do about situations, then laughed! We travel a lot and always stay in choice hotels if The holiday Inn and Ramada are full. But we will never stay at this one again. We will stay with the sleep inn! We always leave amazing reviews and ratings. And recommend our family and friends. I can do that this time. Here is the review that will posted on all sites and emailed/faxes to Head Quarters of your chain if I don't hear back concerning this matter. Along with pictures. Hope to hear from you soon.

Do ever go to this hotel. Not only did they provide me a room with a broken lock and a dirty bathroom, I cancelled my reservation and asked for my money back. THEY KEPT MY MONEY... I am a stockholder with this organization, not only do I plan on divesting all funds, they will be hearing from my attorney.

So 6 days after we stayed at the here, I got a call from them saying we put a hole in the wall by the ac unit of our room - which the funny thing is we didn't see any holes near the ac unit when we left, though there was a huge crack that they had tried to fix on the door. Then come to find out they took money out of our bank account. We had told them we did not put a hole in the wall. The manager says "well that is what the maid said". I told him we have or should I say WERE faithful customers and had been going there for about 4 years and he needed to look back and see that we were good customers. It's so frustrating they won't believe us, and I definitely didn't have the money for that either. All people are nowadays are money hungry fools. So I'm letting everyone know stay away from the Quality Inn off Hwy 76 in Branson. We Will never go back and will let everyone know to stay away here too. They won't talk to us either, only meaning they know they are in the wrong.

My coworkers and I booked the hotel for 5 day. After arriving they welcomed us with a stinky room, with just one bed. After they finally agree to give us a different room the new surprise was a room with used sheets. The person in the front did nothing to offer solutions. Certainly unprofessional, so we had to offer solutions. It was like if she was doing a favor to us. I will never come back to this "Quality" hotel. Maybe with different customer service everything would be different.

I cannot even give this disgusting place a one star, but I had no choice on this APP! First, the girl at the desk had an attitude. Asked what name was room booked under. I advised my son-in-law booked room, not sure. I gave my last name. She goes, "Nooooo." I gave my son-in-law's name as Alex with the last name and she goes, "Ummmm, wellllllll, we have an Alessandro!" Really, are we playing a game??? We finally give her our credit card in case of incidentals and we get the keys. She gives us a piece of paper and draws this loopy line saying the room is in another building. It was only 40 feet away and she made it look like we had to travel to East Timbuktu.

After working 10 hour days I'm extremely hot heat returning to my Quality Inn room. I was told by management I had to move out of my room, I need to another room because they wanted to do maintenance on the room. I packed up my things, move to the other room, open the door, and to my surprise there were people in bed in that room duh! Management at the hotel office had messed up following night. I have to move again. They put me in a room--there is mold on the ceiling, the bathroom door does not shut, 1 refrigerator is in wall broken the other one is up on the floor, the freezer section is unusable because iced up, the smoke alarm was gone and hot wired. Is this safe?! I would think maintenance would begin with the room they had moved me to. Are you kidding me? Staying at Quality Inn. There is no quality.