Quality Inn Reviews

Quality Inn at Town Center (Choice Hotel), Beaufort, SC - Picked this motel because it looked like it had the southern charm appearance and was close to Beaufort historic sites. Check in went ok… we did notice that the interior of the lobby was dirty and outdated. Upon going to our room, we noticed the outside of the hotel was in need of repair. Our room was very outdated - things were yellowish and in need of repair - mold in the bathroom tile/tub, toilet seat was broken. At 7 p.m. the pool was closed so we went to the front desk to find out why. The clerk was eating on the desk and never looked up when we asked why the pool was closed. She just mumbled that a storm was coming.

I checked into this hotel and paid cash for room. I went to room and found cockroaches running on bed. The girl came and changed sheets. I was shocked but I thought once the bugs were gone I could survive for 2 nights. That night cockroaches crawled out of shower drain. As my friend was showering. Along with bugs on sink, torn and stained sheets. The next day I asked for refund and checked out. The manager refused as she claims she had made an offer for me to leave but I did not accept. This was not true and her staff and my friend confirmed this offer never made. I asked for owners number she gave me a disconnected number. I went there to speak to her and she had left. This place besides being disgusting is being managed by a very dishonest lady.

This hotel was awful. My son's family and I completed a road trip of 14.5 hours, arrived at the Quality Inn to inquire if we could get a room ASAP and were told we'd be notified when it was available. Several hours later we were told the desk clerk forgot to call us. Thanks so much! The room's air was inadequate and was uncomfortable for late June weather. We had no shower curtain which my son later had to put up and the towels we had to use to mop the bathroom after a shower were not replaced. The swimming pool was of dubious cleanliness. The water was green and cloudy and lost articles were visible at the bottom of the pool.

Quality Inn in Camarillo, CA was dirty and Service Desk was ineffective. There was trash in one corner (I took a picture) and the air conditioner was so dirty I went to front desk for a cloth to clean it with (took a picture of it too and kept the cloth for others to see). I called the front desk for towels for shower, answering machine said they were busy and could not come to the phone. I then went down to the front desk for them and the attendant was playing games on his laptop, but quickly closed it when he saw me come in. Confirmation # ** Room 316, Date: 6-26-2017.

Our Stay at Quality Inn, Sterling, Colorado - We were told the room was a Suite... Maybe it was, because it had a sofa in it. The guy at the desk said he didn't like to rent that to just anyone, it was suppose to be for the wounded military persons... I don't know how, there was absolutely NO handicapped facilities there, and it was in the 2nd floor... It was also suppose to have 2 King beds... NOPE... It had 2 Queen beds, I have to say the beds were made, and seemed clean and I **ALWAYS** CHECK THE BEDS FOR BUGS AND SUCH. There was a used cup on the cabinet between the beds, a 1/2 gone used shampoo bottle in the shower... The tub mat had been taken up out of the tub, and the tub was NOT cleaned when the mat was taken out.

Stayed 6/15 and 6/16 in Decatur, Al Quality Inn. 69.00 each night for 2 rooms. 311 - had used wash clothes hanging on shower with shaved leg hairs in bathtub. 202 - had to get mgmt to let me in room 3 times... Card key wouldn't work. I'd like a refund on my rooms and I am contacting the Better Business Bureau...

A man answered phone at 6/16/17 as I rented rm. 209 6/15/17, checked out 6/16/17 AT 11 am. 6/16/17 9:30 pm called Motel to ask had my medicine box, Harley tshirt and jean shorts been turned in to lost and found as they were on bed when I went to store before check out. He said not responsible for me losing items. I asked for his name, corporate number and management. He hung up on me twice. Customers should not be treated so rudely and hung up on. I have hopes of getting this info to his management. And finding my medicine in a 6x4x6 in. high plastic box and my clothes. Pls help me find corporate number and missing items and report this employee to his management. Customers should be able to leave rooms without their belongings being stolen. Pls advise.

Quality Inn Hemet, CA - I recently booked 11 rooms ($3,000) worth of rooms for our football team's tournament. I called 4 times to assure everything was okay and booked. I faxed my CC info, IDs and everything they asked over to them. Once again calling after to make sure everything was okay. I receive a call 1 week before our travel date to a woman saying, "I am sorry, but your reservation fell through the system." Well what does this mean for us? Apparently it means nothing because she said there was nothing she or anyone could do because the rooms were booked by other people. I kept explaining to her that I called numerous times to ensure everything was good to go and I kept getting the same answer, "Yes, everything is good to go." This is VERY frustrating and we now had to scramble around to find rooms for our football team.

My family and I stayed at the Quality Inn in Duluth Ga for 2 nights. I went up to the front desk to pay for another night. The lady swiped my card, proceeded to tell me that my card was declined, and told me we had to be out by 11. I checked my bank account, and the money for room had came out, even though she claimed my card was declined. I even showed the lady my account and where the money had came out, and she still claimed that it wasn't paid, and told us that if we weren't out by 11, she would call the police. I ended up having to call my bank and put a stop payment on the money, so I wouldn't get screwed. Also, we've stayed there twice this summer. No extra night, no gift card as they advertise. We will never stay there again. That hotel isn't even worth the price anyway. And the breakfast is disgusting. Not recommended!

I booked an online RSVP to stay at the Quality Inn in Clinton MS. Confirmation of my reservation was not for the hotel I selected. I know that I specifically made reservation for a stay in Clinton MS. This is a scam alert. Don't pre-pay. I'm getting the runaround. They're not willing to switch me to another hotel within the same company. Reservationist saying, "Sorry you have to rebook at the hotel you want and lose money." Corporate greed is what Choice Hotels is all about.

I booked a king room, non-smoking to go to Walt Disney World. Upon arriving to the hotel the outside looked ok, but going into the hotel was a whole different story. First off the hotel smelled strongly of gasoline, the lobby is semi clean, the staff at check-in were nice. Now to getting to the room, my spouse and I go to the car to get our bags, go to the side door of lobby to take them in. The door is locked. This hotel only has one entrance, right at the front. We finally go back in, proceed towards the elevator, took forever to come down 4 floors, we get in it smells of burning rubber, and feels very unsafe. We get to our room, open the Door, get smacked in the face with the smell of urine and mold, we turned on the lights and the nightmare begins to get worse. The room is a mess.

On April 9th went to Quality Inn Eastern Blvd Montgomery Alabama where I had stayed many times considered Dan ** as a friend not only a guest at hotel. Went to use restroom and went to wipe the seat had nut missing and it flipped me in the floor. Called the front desk to file report and was told that all the maids had quit and that the owners had to clean the rooms myself already having c4 bulging disc in my neck T9 compressed vertebra and lower back injuries. Waited on Dan the next morning to speak to him and he admitted fault and I was to see my doctor on the 11th and would see what he said. Dan knew I had injuries cause he's seen me pay people to help me carry my stuff in the motel. He informed me that he had insurance for just these reasons and was sorry that the maids hadn't reported the problem when in fact his wife and him had cleaned the room 'cause all the maids had quit.

I stayed at the Quality Inn (NC229) on I-95 exit 107 and US-301 in Kenly, NC on the night of May 20. All of the hotels at this exit are sub-standard; it’s a bad spot to decide I’ve had enough driving for one day. The Quality Inn looked to be in the best condition of the cluster of hotels at that exit. The room rate was too high for the very basic accommodations. But it was unwise to be picky, as more driving was out of the question.

I was booked by my company to stay at the Quality Inn in Ukiah CA for seven nights. On the second evening, Sunday at midnight, found bugs on the bed, called front desk, manager owner Randy ** shows up, he has the audacity to blame me for bringing the bugs into the room, we argue and threatens to "86" me. Finally move to another room and find seven stains. It is truly sad to see that these people are allowed to run a service business and treat their customers in this way.

This is the worst hotel experience we've had with Choice Hotels. The room was infested with ants. Poor maid service (the same sheets on the bed for three days). Carpet was old and stained. Open soap and shampoo bottle left in the room from previous person that stayed in the room. The maid only supplied us with towels and emptied the trash. The juice was served in containers because the juice machine didn't work. A lamp in the room didn't work. The toilet rocked when you sit on it. The air conditioner noise all night and day. Plaster fell from the ceiling on the floor after it rained. Water pressure in the sink was low. Rust and grime in the shower (may have been dirt). Paint chipped on the stairs and railings outside.

The Quality Inn in Williamsburg Virginia is one of the worst hotels I have seen in my 60 years of going on trips. I walked in & it was very dirty & smelled like someone dumped a bottle of bleach on the floor. I had to wait until the clerk finished his smoke break before I could check in. Unacceptable! The room was even worst, hanging light fixtures out of sockets, large holes in walls being hidden by furniture, lots of water damage in ceiling, very musty smelling & dirty, the lobby looked like something I can't explain, you could see mops & vacuums and buckets. When I googled this hotel it was described as beautiful with lots of pictures. All I can say is if this is the way Quality Inn corporation runs their hotels then there is a huge problem!

I can't believe that chains the size Quality Inn don't have door stops on their handicap rooms. It is almost impossible to get in and out of their handicap rooms without getting somebody to hold the door open for you while your and electric scooter or wheelchair go in and out of the door. You would think that someone would have thought about this in one of their think tank sessions. Not everyone travels with a companion. Thank You.

The customer service is absolutely outrageous and inconsiderate, rude and disrespectful. They did absolutely nothing to resolve the issue and I was on the phone for over an hour! They kept apologizing but did nothing to resolve it and never go above and beyond to make the customer happy.

I am going to a funeral and mistakenly reserved a room from Quality Inn. Within an hour after realizing my mistake, I cancelled. I called Quality Inn and spoke with someone. She told me that I had to speak with someone from Booking.com. This is the website that I went to for finding a hotel. I sent an email to them and didn't get a response from them. The next day, I receive a call from Quality Inn. The man I spoke with stated that I was going to be charged $79.99 for the cancellation fee. I asked why. I cancelled within an hour of making the reservations. I told him it was a mistake and I had a death in the family and made a mistake regarding this and why am I getting charged that amount if I cancelled within an hour. I informed him about what I was told by the person I spoke with the other night as well. He tried to get off the phone with me and tried to hang up while I was talking.

I made reservation to stay at the Quality Inn & Suites for 4/7/17 for 1 night. After driving for 2 extra hours to this area, arrival time was 11:15 pm. Upon entering room, it was in terrible condition, cigarette burn, unclean, smoke smell throughout, even saw a dog in the hallway. At approximately 11:20 pm, power went off in the hotel. Power was off for over 1 hour. I went to front desk to see what was going on, he seemed unconcerned. We waited for over an hour, finally decided to leave. Between, the smoke smell, and no power. Afterward, I called Expedia to advise, but was told, refund could not be returned.

On April 8, 2017, my wife and grandson, who were in Oxford to watch a baseball tournament, called the Quality Inn at 1808 Jackson Ave. West, to reserve a room. It was approximately 2030 and they were too tired to return home. They asked for a nonsmoking room on a lower floor because my wife has difficulty walking and is allergic to cigarette smoke. They were told there was one room left. The person they spoke with was named **. They gave ** the card number to hold the room. When they arrived, they were told that, not only was the room on the top floor but that it was a smoking room. They asked for a refund and ** told her that the room fee was nonrefundable because there was a high demand for rooms due to the baseball tournament.

Sherry ** came busting in our room, very rude, yelling we had to leave our room. It hadn't been paid for. We have been there 2 nights already which was paid for. The employees that were working earlier was aware of our father's passing. We were in town for his funeral. We spoke with employees first thing this morning explaining that the person that was paying for the room would be back later to pay. All employees that we have dealt with have been very nice and caring. The gentleman we spoke with told us not to worry we can pay at the end.

Moving my mother back from Florida to NH via Penske. Room was too hot so turned ac unit on. Immediately we noticed a bad smell, so I looked through the fins of where the air blows out and there is large rodent size feces everywhere inside. It looks to me like rat poop. We have been driving 10 hrs straight, I am sick. My mom has advanced kidney disease. We are too exhausted to move to another hotel. I just hope this does not make my mom more ill.

The hotel is supposed to clean your room every day. We stayed Friday, 3/24/2017 and Saturday, 3/25/2017 - two nights. When we got back to our room Saturday at 11 PM the room had not been cleaned. We had to beg for towels so we could at least clean ourselves before sleeping in a dirty room. Not only that - but they put us on the top (3rd) floor and the elevator was broken. One honest staff member said it has been broken for years. So they advertise that it has an elevator - they say they have one - but they don't. I have a 3 year old child - this was not easy. I complained and received an apology only - I want pay back for not getting a clean room. Some sort of compensation. I got nothing. To make it worse, they are still holding $281.00 on my Credit Union account and say that they cannot release it because the financial manager won't be in until Thursday.

Quality Inn Dundee, FL - The most disgusting hotel I have ever stayed at. The pictures offered online are very misleading. The women at the front desk was very rude to several guests. The cleanliness of the rooms was appealing! And nothing worked! The refrigerator didn't work, the shower didn't work, the faucet leaked all over the counter. The carpets were stained to the point we refused to take our shoes off. There were stains on the sheets, cigarette holes in the comforter, pubic hairs all over floor and other places in the bathroom. The most disgusting place we have ever been to.

The service was terrible!!! My Valentines Day was destroyed all because the new guy wasn't paying attention to anything I said. The manager Nash was unconcerned about the situation and really should have handle things better.

Booked a hotel and turns out it's really a motel! Not even the start of the problems! Checking in was a horrible mess. The lady "Ashley" at the front desk didn't even acknowledge me or say anything to me when I came in and when I started to tell her I have a room reserved she was sooooo beyond rude and had a snappy attitude. I then told her she didn't not have an attitude and she tried to say I had one and tried to argue with me when all I said to her was "hi I'd like to check in. I have a room reserved! Smh.

Stayed at a Qualitty Inn in North Platte, NE. I would not recommend. The rooms are clean and the breakfast is good. That's it for the positives. The heater is weak, the "high speed" internet rarely works, and the employees at the front desk don't care. I stayed for about 2 weeks waiting for a particular apartment to open up. I would have left earlier except that I paid in advance and couldn't cancel for a refund.

I rented a room for two nights for New Year's Eve and New Year's Day because I had attended a New Year's eve party. This was named Executive Inn and Suites but was being changed to a Quality Inn. I booked at Hotels.com but was going to pay at hotel. I gave my credit card. They swiped and charged me one thing on receipt but charged twice charging my credit card. When I notified the front desk 3 separate times I was treated very rudely and was told I paid at Booking.com as I did not. Also you could open my door without a key and when I told them they said maintenance left so no regard for my safety or the safety of my belongings. I have tried to be nice but I feel something needs to be done. I will never stay at this hotel or any Quality Inn or Choice Hotel. I have never in my life been treated so horrible. It was a motel from a horror film. The worst customer service I ever encountered or want to ever experience again.

We checked in on 11/18/16. We had booked 2 nights in advance. Dropped off our luggage and went to dinner. We really didn't get a good look until we came back from dinner. The room is really dated, older furniture, carpeting. Bathroom really dirty - the vent in the bathroom was completely coated with dust. The bathroom floor corners needed a good cleaning. I even had to use 1 washcloth to clean the sink! There was an objectionable odor permeating the whole unit which was causing our daughter some distress in breathing.

Who would in their right mind would make two separate charges to a credit card for the same item without having a breach take place. The breach took place at check out. The agreement was for 39.19 the first night and only that charge. Evidence #1 is proof that an agreement was met and later broken by checkout time. It's in writing just below their company name. We talk about a refund of $96.17. Evidence #2 Ref #** is a taped agreement. Myself, the booking agent, and the hotel Quality Inn, showing an overcharge for that night. I would like as a resolution is restitution of getting all my monies that was spent on hotel room cost plus two nights free of charge at my choice of Quality Inn or Comfort Inn hotel in the system. For a loyal customer like myself to be treated this way after all the stay time I have under my belt here, I'm starting to feel a color barrier starting to build?

Single mother, traveling with young daughter. Tired from driving, pulled in. Had choice of Red Roof Inn or Quality Inn... Gloria, front desk of the Quality convinced it was cleaner there. Ten minutes into bringing my luggage, I had 5 cockroaches, one in the bed. I asked for a refund immediately. Was told by the "trained monkey" that due to my use of ONE TOWEL, I would only get half the refund. She kept $43.00 of myself being there 15 minutes w roaches and a PETRIFIED 11 YEAR OLD DAUGHTER!!! Not to mention, threatened to "rip my face off". Place is ROACH INFESTED and EXTREMELY UNPROFESSIONAL. Do not attempt to purchase a room there. THE ABSOLUTE WORST EXPERIENCE EVER! Accused of doing drugs by this ILLITERATE MONKEY in front of my daughter no less. When I brought this to the attention to the manager the following day, the dirty Indian did nothing. He was the one who okayed the half refund after all.

On October the 22nd my 2 children and my fiance and I checked into the Quality Inn in Germantown Tn on Wolf River Blvd to celebrate my daughter's 9th birthday. We were in a double bedroom # 123. At around 10 pm we informed the hotel clerk that our air conditioning was not working and she offered us a fan. I told the woman that I paid $128 for this room and that was not acceptable. Then she offered us a King size bed but we would all have to sleep in one bed. We rejected the offer in order to sleep comfortably. At 1:30 in the morning my daughter wakes up scratching and complaining about being uncomfortable. We checked the beds both my daughters were sleeping in and the entire bed was infested with bed bugs both in their first and last stages. My daughter took a photo of one and we googled what they were and they were in fact bed bugs although I had already knew what they were.

First of all did I mention that I am not a smoker in which I can have a hundreds of people verify for. Second of all, I rented the room for myself, one person. Third of all I have other family members that stayed in your hotel in other rooms that night that will verify the truth of what actually happened. I don't like to be called a liar and accused of something I did not do. It is impossible for a room that a non-smoker stayed in for very few hours, to reek like cigarettes as you are claiming.

I booked my rooms thru Travelocity. After I received the confirmation I called the hotel directly to secure a handicapped room. I was assured that the room would be reserved for us. Upon arriving I was told that they did NOT have our room available. The front desk clerk assigned us one room upstairs and one room downstairs. We asked for a handicap chair for the shower - we were given a broken chair. My husband went and got a chair from the pool area so my mother could bathe. The second room was a disaster. I took the keys that were given to me and went to the next room only to find 2 unmade beds and someone's purse! I quickly pulled the door and ran back to the front desk.

Our son was flying into St. Louis and needed a place close to the airport for the night since we couldn't pick him up until the next afternoon (we live in WI, he lives in CA). I booked him into the Choice Airport--very bad decision. First problem--I wanted to prepay his stay. I was told I had to e-mail a copy of my driver's license and credit card (with signature). I sent to the (second) email address they gave me. Checked later to ensure they received it--they said they never did. So where did it go? It wasn't returned to me as undeliverable! They then gave me a personal e-mail to send it to--I said absolutely not. Ended up faxing it (twice). Called corporate regarding my concerns--they basically blew me off.

My wife and I had to move to another room due to condensation tray of a/c overflowing and flooding floor. The prior evening, I had to get into my car through the door window because I had locked the car and left the keys inside. I had to remove the window flanges in order to get through the top of the actual glass to reach the lock (or keys) with a wire. It took a matter of a couple hours and also I had to go to the passenger window as I could not get the lock to open from the driver side.

I checked into the Quality Inn, in Pierre, South Dakota. The two ladies working the front said I had to have my card charged in full, even though I said I would be paying cash at the end of my stay. I understood running the card at check-in, but was puzzled why it was being actually charged. A good friend drove up and paid my room in full, on their credit card. So the room had been officially paid for. My room was $376 and change.

I was at a Quality Inn in Byron Center Michigan having a great time enjoying my anniversary with my beautiful wife when my wife went to the refrigerator to get Champagne to celebrate the occasion. When she opens the door up a big roach jumped out. Of course we couldn't catch it. Told the hotel about it. They gave me back 40 dollars as compensation. I felt the least they should have done was offer me a free night's stay after I spent 300 dollars for two nights for a hot tub room but all they did was give me a few points and say "get the hell on". They don't have to worry about me and my wife ever going back to the ROACH HOTEL!!!

On July 19, 2016 my daughter and I stayed overnight at the Quality Inn in Mt Airy, NC. Because my daughter is a smoker, we got a smoking room. Had we not been exhausted from a long day of traveling, we would have gone somewhere else. The room was stuffy and smelled terrible. The footstool and carpet by the vanity were dirty. The wall by the headboard on both sides had black streaks, as well as the back of the bathroom door being dirty. The sink drained very slowly. The bathtub looked like it had not been cleaned. The electric plug by the vanity was loose, and to top it off, the coffee pot was not functioning.

Stayed first night in Indiana Hotel - Quality Inn. Woke up with hives all over my neck, face had bites all over - lost $500.00 from a day missed work. Entered the emergency room the next day as eyes were swollen shut. Manager placed me in a suite but I heard nothing after that. Calling claims to report issue and would like my emergency bill and medicine paid for. Filing a suit as permanent brown spots in face and body where bites are.

This is a terrible Hotel, property is kept in bad condition. I was injured at this property. Room that we were in had broken drawers which fell on my foot and I was injured. Stains of leakage on the floor and ceiling, water was dripping from air condition unit. After the incident we were moved to another room with similar issues. Water was dripping from the air condition unit, stained carpet, microwave had electrical burn in it and was not working properly. Employee did not even show any courtesy or apologized for the incident. Entire nail had to be removed in order to clear the blood clot and fluid from my toe and still in pain. Our vacation was ruined and we had to drive back home.

Quality Inn East, Amarillo, TX. Rm 125. Tub rusty & encrusted with slime. Only 3 channels, no cable etc... Ice machine out of order. Asked to use bag of ice in their dirty ice box. Told to dip hand into it with everyone else!!!

I recently made a reservation via the Quality Inn website. I entered my dates of check-in and check-out as 8/25/16 and 8/26/16, respectively. I also input my needs as one room, two adults. The website changed to the next screen showing a room with a $65 price marked through and a $55 rate quoted. It said it was prepaid. Since I knew we would need the room, I thought I didn't mind if they charged my card before I checked in so I pressed that room selection. I entered my charge card info and hit confirm. It told me it wasn't able to be cancelled. I was fine with that too. It was only then that I saw the dates had been altered to 9/7/16. I contacted the hotel in Albuquerque directly and the young lady tried to change the reservation but was unable to alter it. She advised I contact customer service and I did. They said I would have to contact Guest Relations the next day and I did.

My husband and I sold our home on Tuesday, August 23, 2016 and were set to close on our new home on Wednesday, August 31, 2016. That said, we checked in to the Quality Inn on Monday, August 22, 2016 and were set to stay through Wednesday, August 31, 2016. On the morning of Saturday, August 27, 2016, I found a cockroach in my room. I put it in a napkin, placed it in a cup and carried it to the front desk, presenting it to Corey. I had asked if there was a known problem, he said it had been a few years since they fumigated but nothing recent. He then looked in the napkin and confirmed, it was a cockroach. I asked to be moved to a sister hotel as I had already been there 5 nights with 4 suitcases, two laundry baskets, a box, a laptop bag and my makeup case. My biggest concern was transferring cockroaches to our new home.

After one night they had hives like bumps... I immediately thought BED Bugs!! Because I went on the website and investigated but the pictures that were there show different types of bites... I was not sure. I mentioned it at 5 a.m. that morning to the gentleman at the front desk. And rushed to the emergency room. Who could not tell what the bites but gave me medication and advised me to go buy medication for the itching scratching. I then mentioned it again to the first shift employee. She said there could just no way be. She also explained that maybe it was something else and I thought the same thing because again the pictures did not look the same on the website, although it was said that it depends on the person how they form on your body. So after talking to her I thought maybe I had an allergic reaction to the detergent they used to wash the bedding.

The rooms are comfortable and clean. The breakfast was nice. Room had fridge and microwave. It's perfect for a family, and has a comfortable sitting area with a sofa bed. Also two TVs. The parking is horrible unless you're in by 6 pm. You have to park in a neighboring business vacant lot. The location is perfect and is in the center of everything.

I stayed at the Quality Inn in Ocean City Md 54 street. The carpet was dirty, the fridge didn't work, the freezer actually melted the ice cubes. Air conditioner would only get as cool as 70 degrees. But the real kicker was when the roach ran from the air conditioner across the room. I never packed so fast in my whole life putting my things in garbage bags and not in my suitcase. So what do after that? You check out! Stop spending your money on the birds, lizards, goldfish pond foliage gimmick and refurbish your filthy hotel.

I want to bring to your attention a very unbelievable event that occurred at the Quality Inn in King City CA. We made a reservation for a doctor that was going to be in the area providing services to our client that has a correctional facility close by. The man that made the reservation over the phone, who said he was the owner, was very rude and treated my staff very poorly. Although this was not appropriate, I let it go. Today, I called the motel to inquire as to why our doctor had to pay for the room when we provided a credit card authorization and we were told there was no issue and the room was paid. This same man who called himself the owner again took my call and was very discourteous and abrupt and said, “Your card must have been declined, so we charged the person for the room”.

Roach motel!! We made reservations for one night because we were moving our daughter to college. We checked in late and I went to the office to get extra pillows which they didn't have. My wife called me while I was in the office and was frantic because she had just seen 4 roaches! She was on the bed and wouldn't step on the floor. I asked the lady in the office if we could change rooms and they didn't have any. We couldn't change hotels because everything in Wilmington was booked with all the parents there moving kids to school. We were stuck in this roach infested place!

My friend and I stayed at this hotel for three days and four nights. A little while after my roommate and I returned back to our own homes, little red dots appeared on our skin and we became super itchy. We recently came to a conclusion that it was bed bugs because we shared beds all four nights. We called the hotel to let them know about the incident and talked to the manager. We simply wanted to let them know about the bed bugs so that other customers would not have to suffer the same problems that we are currently going through, but he was very rude. He also persistently argued that we were lying and that we'd know right away if we had bed bugs or not, when really bed bugs take a while to settle in before they really start to show up. Moreover, he never once apologized for the inconvenience it caused us and he even spoke to us like we were children.

I made a reservation at the Quality Inn in Nashville, TN on 303 interstate drive on 8/9 at 1:17. I made the reservation on the wrong date and realize it after I submitted the reservation. 3 min (1:20) after making the reservations I call to cancel it and to let them know I was in another state. I was told I could not cancel because it too late to cancel. I made the reservation on 8/9-8/10 at 1:17 and when I told them it was a mistake. I was referred to a general manager and I got no respond from general managers after making multiple calls, leaving messages. I got a email from customers services stating I had to cancel on 8/7. I am well educated but if I made the reservation on 8/9 how could I cancel on 8/7. Please this is the worst of the worst to scam a customer.

Hotel was so nasty and disgusting. The bed was broken, old shaving cream and hair on the shower walls, the AC didn't work. The manager was extremely rude. We were supposed to stay 4 nights. After the first night I checked out because I was not subjecting my family to that filth. My dog's cage is cleaner than that place. I have no idea how that place is still in business. They clearly do not care about their name or guests. I am so lucky I was able to get a pet-friendly room at the Holiday Inn for the remainder of our trip. That place ruined our first half of our vacation. Everyone should be warned not to stay in this disgusting place.

I had reserved a room for my 7 year anniversary at a Quality Inn in Cherokee NC. I had to cancel the trip due to circumstances at home. To my surprise the day before the canceled check in I had a debit from my banking account for the amount of the room. 5 hours later after speaking with numerous Quality Inn "customer service" specialists I had ANOTHER debit from Quality Inn for a DIFFERENT amount!!! These poor business practices have now caused overdraft fees and they have lost a customer. NEVER again will I use choice hotels. They take money out that is not theirs and it takes 3-5 business days for them to correct their mistake, all the meanwhile I have an over drafted bank account. Choice hotels, I'll be sending you my fees for overdraft protection. Thanks for making my experience horrible!

Quality Inn hotel is the worst. Nasty and stinky room. Bad experience. Please read this review. Location: Wilmington, North Carolina. Market St.

Hotel old but it could have had rooms cleaner. Popcorn on our room floor. Running toilet. Shower curtain was so moldy. I hated to take a shower. Clerk was very smart mouthed. I would recommend going to a different hotel.

Schedule through Expedia. Got the second runaround as everyone else listed here. No managers available. Cancelled my room without telling me and refused to rent me a room.

"Quality" is not the word we would use to describe this particular establishment. We were in Peoria, IL on an emergency visit to the hospital for a relative & were unable to make reservations ahead of time. We called the hotel from the hospital & requested a handicap room on the first floor for a week. Upon arrival, 3 employees were attempting to register 1 guest. By the time 1 of the employees got to us another was answering the phone and booked a handicap room. THE ONLY ONE THAT WAS LEFT! We were told that they only had 1 room available for 2 nights. Our room was on the 3rd floor, apparently in an older part of the hotel.

Miserable service and management @ Rome, GA Quality Inn - This was the worst hotel stay I've ever experienced. They had unsafe rebar sticking up from parking lot which damaged my car, AC didn't work in room, breakfast was disgusting, and the "General Manager" (Melissa **) has ZERO management or customer service skills. After such a miserable stay, she had the gall to charge me 50% fee for checking out a couple hours after standard check-in time (room service hadn't even gotten to my room yet). There was no interest in the situation or how to resolve. Simply rude, defensive attitude. I would never stay at another one of these properties. Complete dump and miserable experience. I'll be making complaints to the corporate office and sending a bill for my car damage.

The worst hotel. I have Eve stay the night in. We had planned to stay two nights. We are absolutely applaud. With the bug problem, with this hotel. I am keeping the live bugs so the day manager can see them. Absolutely disgusting. I took pictures of them crawling around. My wife is disabled. At 2:45 am in the morning she couldn't be moved. Within an hour. I collected 6 bugs.

When I checked in I told the woman at the front desk I was handicapped & the room looked far from the front desk. She laughed & said, "It only looked far." Well it was at the far end of the hotel. Which is far for me. I ended up in a smoking room. I am allergic. The key was hard to work. The TV remote only worked within 5 ft of the TV then only if you pointed it to the right spot. BUT I did not complain yet. I saw ants on the counter. When standing in 1 place the ants crawled up my legs. Now I make a complaint. The desk woman came up to the room, saw the ants, said she would do something about it. In the meantime I told her it is rude to laugh at a handicapped person. She denied she laughed. Got a little louder (not screaming) & told her an apology was in order. She said, "I am not that kind of person to laugh at you." She slammed the door & left never to handle the ants.

Service to our employees who stayed at the Quality Inn in Anderson SC at 3025 N Main St, was extremely poor. Manager was even worse. Very unfriendly personnel. Had to ask to speak to the manager, upon doing so he hung up on me. I deal with hotels all over the US for work. This is by far the worst one I have ever dealt this. Tried calling back 3 times and staff did not answer phone. Come on... Really. Mr **, I think you are in the wrong line of work. I am surprised Quality Inn is allowing you to represent their hotel chain. Google reviews on your property agree with me.

On April 14, 2016 we stopped at the Quality Inn in Whitehouse, TN. We were traveling to Illinois after a 2-week vacation in Florida. The hotel was conveniently located right off I-65, rate was a little high but the room was fairly clean so no complaints there. A few days after we got back home and I noticed an additional charge on my credit card aside from the room charge. I called the hotel and was told to call back after 9am and talk to the General Manager. His name is Harry. I called back at 9am and spoke to Harry who proceeded to tell me that the hotel does not allow any animals and he charged me the extra fee because we had a cat in the room. I explained to him that we had been on vacation in Florida for 2 weeks and that we had not been traveling with a cat or any animal for that matter, just my 2 children.

Pool and hot tub was completely filthy, got bit by a bedbug, found it, killed it, left a note signed and took pictures. Left at 6 am when finding it and called to tell manager. I was promised a refund via money order in the mail and when I called to check on it I was told I wasn't getting a refund due to swisher rappers and a hitter in the room in which I do not do drugs! Test clean every time at my job... They also said my room was trashed with trash and junk and it was not! And I have most of the room shown in the picture with nothing on the floor besides the blankets due to looking for bed bugs and I will add I was just there with my infant baby and my boyfriend due to power out because of bad weather. Worst experience! And I am still trying to fight for a refund that was already promised to me.

I checked into the hotel and was issued a room that had blue stains on the sheets and dust all over the table, microwave and was missing the tv remote. I was switched to another room that evening and immediately could tell the air in this room wasn't working properly. Since I had my mom traveling with me and it was getting late, I decided to stick it out and resolve in the morning. It seemed to cool off a little over the course of the night, so I decided to stay in the room. I left for the day around 9 am and returned at 5 pm, only to discover my room had not been serviced.

On an unscheduled road trip last week, Wed. 4/06/16, we found ourselves tired and close to Nashville, Tn. We called a little ahead to book a room at the Homewood Suites by Hilton in Brentwood because we had stayed there before. They were really nice and safe. The booking agency for Hilton said that they were full and she would help us find a room around or in Nashville. We were on the line for quite some time while she looked. When she said she had found a room for us, it was at the Quality Inn & Suites Hotel in Franklin, Tn. She emphasized that the property was well kept, safe and comfortable. She stated that they only had one room left and she had to have a credit card number to book it. She also said it was non-refundable (should have told us something right there). BTW, when we got to the motel, there was a flashing neon sign in the window: VACANCY!

Received credit card bill for our motel stay on 2/11/16. Extra charge $75 with no explanation. Called Quality Inn, person answering told me I will have to talk to management tomorrow. I called the next day. Manager was very abrupt stating cat hair everywhere, even in bathtub. Cat litter everywhere. I tried to explain that we did not have a cat with us AND never travel with one. He would not listen and told me he had pictures. I told him to send them to me and he said NO because I didn't believe him. I asked to speak to owner and he would not give me his name or number. I told him to leave him a message for the owner to call me and he said he never talks to him. I asked him his name and he reluctantly told me "Harry." We will never stay at a Quality Inn anywhere again. I had to call my credit card company.

A death occurred in the family so trying to find somewhere to stay last minute and for 11 people coming in from different directions is not easy nor does this company make it! Coming from Virginia while the rest of the family from Georgia. I call and go online Thursday afternoon (last min. literally) trying to lock in 4 rooms. So while on the site the price was decent at least I thought, the pictures online are deceiving let me tell you. And beware when you call because it goes to a call center and trying to communicate with a language barrier I should of hung up and booked elsewhere!!! And the state taxes went up also by the time my family got here before me. With a confirmation email in hand with the price it changed because I didn't give my c.c. (well with a language barrier) num. Very deceitful company.

I stayed in the Dodge City Quality Inn and the pics show how filthy it was. I have emailed all the addresses given and have no response!

Terrible stay at Quality Inn located in Levittown Pa. I booked a room late and discovered bed bugs. They wouldn't refund my money and they were very rude at the front desk.

I had booked an online non smoking room at Quality Inn Hotel on S. Quebec St in Denver. But when I got there, the room I was given had this really, really strong smell of cigarette. I called the front desk regarding the matter, but they were not at all very helpful. I will never ever stay at a Quality Inn Hotel.

Beware of this company!! They work together with Priceline to rip people out of their money. My family and I were traveling and decided it was time to take a rest. We went onto Priceline.com where we found a deal but it would not give us any information until after we booked. We assumed since Priceline was a reputable company (so we thought until we looked at their reviews) that it would be legit (lesson learned about assuming).

I had just driven 4 1/2 hours for a specialist appointment that they cancelled and my spouse is handicapped and we just wanted to get out of car and relax. As I checked in, the front desk agent Dawn smiled, very welcoming, gave me abundance of info, offered for me to see the room before I signed any paperwork. Dawn was awesome. She made me feel wowed that she offered, so I did not want to go through all of that and signed. I put my spouse in his wheelchair in the room first. It was too cold to sit outside even if I wanted to check room, the oxygen machine, medical equipment, clothes etc... in the room.

The motel clerk was friendly, and helpful. When we got to our room, it was much too hot, but that is expected. In the summer motel rooms are quite cold. That was actually the only bad part. The room was clean, the bed was comfortable, with clean sheets. There were plenty of clean towels and toiletries. The television worked. The continental breakfast had a reasonable variety of foods to choose from, and everything tasted fine. I did not keep my e-receipt.

Tifton Quality Inn- Checked in 3:15pm on a Saturday. Towels were not yet in room. When they were delivered, only one set was included. The info binder was shabby, with cover coming off. The table lamp was cockeyed- looked like it had fallen and someone's kid tried to fix it. The safety catch on the door was broken and loose- it would do no good if someone tried to get in. The "newly renovated" room had shabby worn furniture and very worn wooden cabinetry. The room A/C unit had a stripped knob, so I couldn't change the setting. The stopper in the tub was unscrewed and laying in the tub. The assist bar on the tub wall was not properly screwed to the wall- it stuck out about 1/4" and looked like some amateur forced a couple of screws sideways into the wall. I tried to call the front desk, but the phone was full of static.

We are a commercial floor company that works at night (7 PM-5 am) with that we have crews that travel throughout Florida, VA, GA, AL and need a room to sleep in at a hotel. We ask for early check-in due to fact our crews leave around 7 PM to go to work. Ben was extremely, extremely unhelpful. Even with the request of Priceline to accommodate an early arrival, Ben said "NO I will not and would charge an additional $40 beyond what was paid for the room to have our tech check-in early." There is never a problem with the hotels accommodating us because our crews do not sleep overnight, only during the day. The consequence is that our crewman is in the vehicle waiting to check in at 3 pm to leave at 6:30 pm to work all night till 4 am-5 am in the morning.

Stayed 3 nights here, and kept noticing our credit card had 10 charges pending on it. YES a grand total of $773.00 when our bill was only $306.00. There is absolutely NO reason for these and of course the management deny they charge any more than they are supposed to. Well... explain this to me! The final bill was charged correctly, but for 2 days the monies were not available on my credit card. Management told me I used a debit card, and that's why! I would NEVER use a debit card at places like this where I have no recourse in any disputes. I feel this is highly suspicious and will NOT return there again.

The room was filthy. Staff had very poor attitude, rude (Rosa **). Upper management (Patricia **) offers point if you're unhappy and your room looks like this. They did not take any responsibility for room being filthy. I spoke with front desk. They were rude, inconsiderate, did not want to go to the room and see. I showed them pictures of some of the problem, Rosa said that they would investigate. Called in to make a complaint, never received a call back. Received the email from Patrica offering points and denial that the room was not clean. Pictures don't tell lies.

Be warned. I wish I could give this Hotel 0 stars but that is just not an option. This place has homeless people outside with no lights so my wife has to walk in in the dark with my kids. Room was dirty, bugs and mouse poo, went to front to try and get money back so she could go to a nice hotel. Nice lady in the front had to call Paul to see if she could refund us. He made her go check the room. They came to tell us room is fine no refund. So I call this Paul to see if something could be done and he says no refund. Then he tells me to just give them a bad review so that is what I'm doing. I hope you read this before you have to deal with this thug Paul.

When I came in to the lobby to get registered a nice Guy named Dante told me I could have a late checkout. So the next day at 10:30 am I decided to stay another night but I could not get to the front desk right away because I had travelers diarrhea. At about 10:50 am a nice young lady came to the room and told me checkout was at 11.00 and that I had to leave. So I told her I was going to stay another night based on what Dante told me. I thought it was ok if I came down to pay a few minutes late. At 11:20 a very hostile housekeeper named Becky, with a big tattoo on the neck comes to my room yelling and screaming telling me that I had to leave.

First off I don't smoke. As of Sunday November 8th my card was turned off (deactivated) due to another attempted charge by quality inn for smoking in their room which I didn't (fraud). After doing research the max they can charge is 250. If all charges went through like has been tried, this would be 1k (only 500 as of now). I am unable to get hotels/flights/cabs/food/etc. I am stuck (basically homeless) in the destination I was going to propose to my gf (Big surprise it's not happening). My vacation that I work hard and saved up for will end 192hrs early to be exact. I'm trying to just get home now.

We stayed at Quality Inn at 901 Aviation blvd. Hermosa Beach, Ca. It was terrible - the phone didn't work in the room, there were only 2 towels, we had to go downstairs to get them, then the lights were off in the hall, the jacuzzi was dirty and the lady was very rude at the front desk. She wouldn't let me use the phone, then she finally let me and rushed me off. Then the breakfast started late. I will never stay at this hotel again. There were no consequences we called them.

Quality Inn Tech Center - We check on September 24, 2015 for a four night stay. The pictures online make the hotel look upgraded which in fact it has never been. The manager had us registered for May 24? Paperwork from Bookings was 9-24-15. We did not have time to look at the room and returned to hotel at 11pm. The room was dirty with 1 inch lines of substance along the walls, as well as hallway, sheets were not clean and room smelled of who knows what. The air conditioner sounded like an airplane landing so we choice to open the window for air. Talk to the Manager the next morning about changing the sheets because they were dirty. We did not choose to eat the complimentary breakfast due to the cleanliness of the area.

Confirmed reservation with Choice Hotels for quality inn at Elizabethtown, KY. Upon arrival reservation had been cancelled due to overbooking by the motel. I was abused verbally by the general manager and Choice Hotels complaints department said it was a motel issue. I would not stay at another quality inn or use Choice Hotels even if it was free. Rude people and everyone passing the buck. Something needs to be done to teach these people you cannot treat loyal customers. Had been a Choice member since 2009 in this manner. I am also a Hilton honors member. I have had two hotel complaints over the past 10 years with them and my complaint was resolved on the spot and above my expectations. Guess you get what you pay for. The general manager at quality inn should be fired.

I had a paid reservation 10/23-10/26. When I arrived I was asked to pay the resort fees. I noticed the next day that my card was being charged $73.23 for each day I stayed there. I spoke to the front desk staff and they were clueless about my card being charged. Of course they saw nothing in their system that would be charging me. I was told it would be taken care on Saturday only to notice on Sunday another $73.23 debited from my card. Of course it takes 2-3 business days to clear and no one owns up.

I had to stay overnight at the Springfield Oregon Quality Inn and wanted to pay with cash. Was told they only take Credit Cards or Debits for AUTHORIZATION only. I explained I was wanting to pay cash, they said no, so I proceeded to give my debit card. I was NOT told this would be a CHARGE on my card, that it was just an authorization. OK, I did it and signed the paper, not being told anything other than I would be able to pay my cash in the AM. After thinking all is well, on my way home I had to use my card and it was declined. I check with my bank and was told I had overdrafts and the fees had made it worse. $400.00 worth of fees, because all my household bills bounced.

Phone rings every 10 minutes... No message just defective. We unplugged it (as it was when we arrived). Bathroom door off hinges. No results from front desk as this was turned in 24 hrs ago per desk. No sink stopper. TV remote nor TV do not work. No directions except on back of remote and tried everything to no avail.

Stayed the night at Quality Inn at 130 West Mitchell avenue, Cincinnati Ohio while my daughter was at Cincinnati children's hospital. Three hours after check out I realized I had left a necklace and earrings on the nightstand. I called the hotel. Denied finding any jewelry! Told them obviously if housekeeping didn't turn it in to L&F, they have a thief in their employ. Manager (yes, a manager) said I couldn't prove the jewelry had been left (I picture him thumbing his nose at me thru the phone like a kindergartner). He then went on to insinuate I was making it all up and told me to call the police. So I did. Today. Will I ever see my jewelry - of course not. Will I ever stay at a Quality Inn - hell no. Bunch of thieves.

Stayed on Oct 8th, 2015. Room #227, Quality Inn, New Cumberland, PA. Here are the things that were not clean: rugs, dust on mirror and lamp shade (also trim hanging) and walls (black marks), all Chairs stained, phone was busted up (get rid of) and light outside Room 227 door not working. Also, chairs were stained in breakfast room. Paid $122. We felt uncomfortable and not clean.

When I made reservation they charged my card twice. When brought to notice, credit was given to one. When I checked in they charged my card once again. When brought to notice, credit was given. That is, I was charged thrice for same reservation and gave credit twice only after complaining. Untrustworthy business. This is at Livermore, CA.

We stayed at Quality Inn in Danville, IL. on Friday, Oct. 2, 2015. When we entered the hallway outside our room there was a very strong chemical smell of some kind. The smell was just as strong in the room. We should have left, but we stayed. Later we discovered there was no stopper in the bathroom sink. I contacted the clerk about that and he told me none of the rooms had stoppers. In the morning the breakfast was anything but satisfactory. The scrambled eggs were probably powdered eggs and they were horrible. I overheard another guest say the only thing good was the waffles. NOT WHAT WE EXPECTED FOR A $90.00 PER NIGHT ROOM. SO LONG QUALITY! :(

9/16/15, I made reservations thru hotelplanner.com for Quality Inn North, 7415 Northside Drive, North Charleston, SC 29420. Checked into Room#234 on 9/18/15 around 11:15pm. Around 3am 9/19/15, I woke up scratching and pulled the covers off of me to see a bug crawling on the bed and I went and got a tissue and caught it and squished it and blood came out of it. Around 4 am 9/19/15, I woke up again scratching to pull the covers off of me again to see another bug and I went and got another tissue and caught it and squished it. No blood came out of this bug.

Quality Inn and Suites Mall of America. I had reservations for 13 rooms for my cross country team at this hotel. I had the confirmation form and reservation sheet when I arrived. I called a week ahead of time and all was said to be fine. When I checked in they did not have my reservation and could not house my team due to a lack of room. I did everything correctly yet no rooms. This hotel blew the reservation somehow. Not a call from the general manager or any concern on their part. The front desk person did call a Days Inn down the road and that is where we stayed but this messed up our whole weekend. The Days Inn also was a dump! Not good and considering the magnitude of their mistake nothing from the hotel to say "hey we made a mistake and we are sorry." Will not ever stay with my big teams at any Choice hotel if this is how they do business.

My husband stayed at Quality Inn in Greenville, South Carolina on Pleasantburg Rd. His room had fleas. He told the desk and they said they would spray. They did not. Told them the next day he had fleas and they said they would move him to another room. Well they said they did not have a room to move him to... that they would spray. Guess what? They did not spray. Told them everyday and he said they acted like they did not care. He had paid for the whole week so he could not go elsewhere. He said there was a dog in a room above him that barked all the time.

I stayed at the Quality Inn and suites in Hawkesbury along with several of my wedding guests and it was the worst hotel experience I have ever had. They almost ruined my wedding and almost killed one of my guests. After having several mistakes with my parents and my guests reservations (I am not counting the fact that the hotel was sold and no reservations were transferred because I am aware that is not their fault) and a few staff being rude to Patrick and myself, my parents and my guests several times over the past 6 months, we received two hall rentals for free. We were still upset but we were willing to let things go. We decided to only deal with Andree-Ann as she corrected all the mistakes and confirmed everything with us.

I checked into the hotel on August 3rd and checked out on August 19th. When I look at my rewards account only August 5th through the 9th is noted. I had internet connection from the 3rd through the 10th, then on the 11th it stopped. I contacted the desk, the owner, and the manager everyday and nothing was done. I had to make a payment on my phone to increase the data limitations so that I could continue to get internet. I was promised things in the room that never happened. When the rewards company called the hotel, they were told that there was no record of me being at the hotel. I was also told by management that they would contact me, and they refuse to do so. And now the rewards company is not doing anything at all.

STAY HERE IF YOU ENJOY BEING SCREAMED AT AND BERATED!!! I was attending a family reunion as we had rented the Events Hall that evening. Myself and two relatives entered the main lobby to ask to borrow a pen. No one was at the desk and my cousin stated she rang a bell for service (I personally did not see a bell.) After waiting for some time, I went behind the desk to retrieve a pen out of a bowl I saw on the counter. I understand that guests do not belong behind the desk, but I frankly was just trying to use a pen and did not see an option for service. Shortly after using the pen, a male employee (or possibly the owner) returned to the lobby and began screaming at me in front of my family. He asked me what in the hell I was doing there and then asked "Do you just go wherever the hell you want?" I told him I just wanted to borrow a pen. He threatened to call the police for trespassing.

We stayed at the Quality Inn in Bensalem Pa while visiting family. This place was disgusting. The room smelled like smoke even though it was a nonsmoking room. The bathroom door did not close because the handle was broken. The ceiling vent was falling out. There was no towel bar in the bathroom. The bathroom was very dirty. The sheets on the beds had blood stains on them. I will never stay at another Choice Hotel again!

My wife and I just recently stayed at the Quality Inn and Conference Center in Springfield OH. It was the worst stay in a hotel either one of us could remember. When we got to our room the first thing we noticed was the rusty sink, then we went to get in the hot tub it was taped off, but that was nothing compared to the next morning when we got up we were covered with bug bites. We'll never stay at a Quality Inn again.

I am a Choice Privilege member, Diamond level. For the past three weeks or so, I have been between places. On the weekend, I like to book a hotel room as a "treat" to myself for getting through the week. Thank heavens I will be in a place soon. I purchased additional points so that I could book at the Quality Inn Midtown. I had been there before and I liked the hotel.

My husband and my I booked a reservation for a concert in Tory, Michigan. We checked in around 6 pm, went to our rm, got changed and left. We arrived back at our rm between 1 am and 2am. Watched a movie and talked a little bit since we never get alone time. We have 5 children. We didn't wake up until 1230. I went down to check out. The woman said everything was fine. I looked at my e-statement, they charged me $134, then again 150.

We stayed at Quality Inn in Cincinnati Ohio. There were bed bugs and room was not clean, have pictures of all this. Went talked to front desk worker. We were told there isn't anything they can do and could not refund our money even after seeing the pics and bug bites on me and my family!! Manager said "looked, did not see anything." She is blind or lazy. I have a lot of pictures of room and bugs to prove what a health issue this place is, not just for me but anyone put in that room!!

Quality Inn & Suites Airport/Cruise Port South, Hollywood, FL - I have stayed in many hotels over my lifetime and experienced great service from 5 star rated hotels. My stay at this Quality Inn was the absolute WORST experience I have EVER had and I will NEVER stay at another Quality Inn which offered all but quality. I should have smelled the coffee when it took me a week to change my reservation but that went over my head. My mistake was not checking the rating and reviews believing that family had done their homework. Some family members did that and refused to stay there based on reviews.

I stayed at The Quality Inn & Suites in mid July 2015 (7/17-18) on 4800 N Tamiami Trail, Sarasota, FL. The stay was very pleasant regarding accommodations but what made it exceptional was the service. ** at the front desk was cheerful, helpful and recommended a nearby restaurant to eat. She even placed me in a second story room because I am a single mother and she wanted me to be safe. When I left the hotel, I forgot a battery that I use to charge my cellphone. It's pretty valuable and the staff there tracked me down before I left town to make sure I got it back. Just a really nice experience. Kudos to ** and the staff there! You are what makes a hotel worth repeat visits!!

I was throwing a baby shower in one of Quality Inn's party rooms. The Gen. Man. Thomas told me I would have the room from 12pm until 8pm. I arrived there five minutes early and the room wasn't clean nor had the tables and chairs been set up. When I first ordered the room I told Thomas how many guest were expected, how many rectangle tables and circle tables I would need. The day of my shower I had to come in cleaning and setting up tables. Which the manager told me everything would already be set. I am very upset because now he's saying we didn't have those conversations. Worst service ever. Never again will I host a party or reference another person to use this hotel as a party room.

After driving 10 hours to Anaheim they would not let me into my room. My mother paid for 2 rooms for the weekend and although I had confirmation and receipt, the front desk wouldn't let me in without her present. I called my mother who told the attendant to please let me in and offered to text a picture of her credit card. Domonick was rude and refused to help in anyway. I then offered to pay for both rooms with my credit card for the whole weekend. Domonick said they have other rooms available and were happy to rent me a room but he would not refund my mother's rooms so we would be paying for 4 rooms instead of two. At this point I asked to speak to the manager and I said I just want to switch payment cards to get into the room. I told her that I am recovering from brain surgery and I really just need to rest before I have a seizure. She mockingly told me I could book another room but she won't refund the money.

I checked in at between 12 or 1 am on Aug. 5 2015 - very tired. I was put in room 117. Got in there - the knobs on the air was gone. I looked around for the phone to call the front desk and I did not have one. So I walked to the front the guy came to my room and turned the air on with his fingers said he didn't know why the phone was gone. I then went to take a hot shower - no hot water so I thought I will just do it in the morning. I thought I had hot water when the shower came on. It was very cold. When I got ready to check out I asked to speak to the manager he said he was then he went down to room 117 came back and said "Why didn't you call?" I said "I had no phone" then he said "In 15 minutes it will be ready." I said "I am checking out". I asked for a discount when he handed my copy and said "I gave you a discount." I said "No this is what I check in and online it was this price."

On Friday, July 24, 2015, I noticed my prescription glasses were missing & weren't in the bathroom where I left them. I searched the entire room/bathroom & came up with nothing. I spoke to a hotel worker & he said that he & the housekeeper cleaned my room, so my husband asked to speak w/ them & the manager. The housekeeper said he didn't see any glasses, but pulled out a pair that he claimed were his. My husband looked at the glasses briefly & the man quickly put them away.

Hi, my name is Tabitha ** and my family and I just had the absolute worst experience at your hotel located on York Street in Williamsburg, Va. I would rather stay in my at night! The staff was unprofessional, didn't care about any complaints, made it seem like it was the customer's fault. We even heard the manager tell a customer that it was her hotel and she could do whatever she wanted to do about situations, then laughed! We travel a lot and always stay in choice hotels if The holiday Inn and Ramada are full. But we will never stay at this one again. We will stay with the sleep inn! We always leave amazing reviews and ratings. And recommend our family and friends. I can do that this time. Here is the review that will posted on all sites and emailed/faxes to Head Quarters of your chain if I don't hear back concerning this matter. Along with pictures. Hope to hear from you soon.

Do ever go to this hotel. Not only did they provide me a room with a broken lock and a dirty bathroom, I cancelled my reservation and asked for my money back. THEY KEPT MY MONEY... I am a stockholder with this organization, not only do I plan on divesting all funds, they will be hearing from my attorney.

So 6 days after we stayed at the here, I got a call from them saying we put a hole in the wall by the ac unit of our room - which the funny thing is we didn't see any holes near the ac unit when we left, though there was a huge crack that they had tried to fix on the door. Then come to find out they took money out of our bank account. We had told them we did not put a hole in the wall. The manager says "well that is what the maid said". I told him we have or should I say WERE faithful customers and had been going there for about 4 years and he needed to look back and see that we were good customers. It's so frustrating they won't believe us, and I definitely didn't have the money for that either. All people are nowadays are money hungry fools. So I'm letting everyone know stay away from the Quality Inn off Hwy 76 in Branson. We Will never go back and will let everyone know to stay away here too. They won't talk to us either, only meaning they know they are in the wrong.

My coworkers and I booked the hotel for 5 day. After arriving they welcomed us with a stinky room, with just one bed. After they finally agree to give us a different room the new surprise was a room with used sheets. The person in the front did nothing to offer solutions. Certainly unprofessional, so we had to offer solutions. It was like if she was doing a favor to us. I will never come back to this "Quality" hotel. Maybe with different customer service everything would be different.

I cannot even give this disgusting place a one star, but I had no choice on this APP! First, the girl at the desk had an attitude. Asked what name was room booked under. I advised my son-in-law booked room, not sure. I gave my last name. She goes, "Nooooo." I gave my son-in-law's name as Alex with the last name and she goes, "Ummmm, wellllllll, we have an Alessandro!" Really, are we playing a game??? We finally give her our credit card in case of incidentals and we get the keys. She gives us a piece of paper and draws this loopy line saying the room is in another building. It was only 40 feet away and she made it look like we had to travel to East Timbuktu.

After working 10 hour days I'm extremely hot heat returning to my Quality Inn room. I was told by management I had to move out of my room, I need to another room because they wanted to do maintenance on the room. I packed up my things, move to the other room, open the door, and to my surprise there were people in bed in that room duh! Management at the hotel office had messed up following night. I have to move again. They put me in a room--there is mold on the ceiling, the bathroom door does not shut, 1 refrigerator is in wall broken the other one is up on the floor, the freezer section is unusable because iced up, the smoke alarm was gone and hot wired. Is this safe?! I would think maintenance would begin with the room they had moved me to. Are you kidding me? Staying at Quality Inn. There is no quality.

The Quality Inn on Hwy 49, Hattiesburg, Ms had bedbugs in my room. I reported it to three different people at the hotel including the owner. Nothing was done. He would not give me a refund. I called the Choice Hotels 800 number NUMEROUS times. I stayed on hold so long the phone hung up. The customer complaint line is a joke and a big disappointment. (I have pictures)

I have never had such an awful experience in my entire life and I haven't even stepped foot inside! I made a block reservation for my wedding MONTHS ago, and today I received a call from a guest who said that they could not find our block. When I called the hotel, Ron from the West Bend WI location informed me that "someone" called and cancelled the reservation.

We stayed at the Quality Inn in Greer SC in July 2015. The room smelled like smoke. The doorknob in the bathroom was falling off. There was cigarette burns on the bathtub. The refrigerator wasn't cold. The tv cable box didn't work. We were there four days and they made the beds once. There were missing hooks on the curtains. The toilet was stopped up. I wouldn't recommend a Quality Inn to anyone. When we checked out we told the clerk at the desk about our room and he said he would let the manager know. So I asked how often is the manager there and he said "a couple of times a week." So I know complaining to the manager was useless. He gave us the manager card even though we asked for corporate's number. The manager name is Raj **. I goggled corporate main office and I called but no one answered. QUALITY INN NEEDS AN UNDERCOVER BOSS.

We had a reservation for the weekend of July 10th through the 12th of this year and upon arrival the gentleman behind the counter advised me that my credit card would not allow him to have access to the rest of the $ on the reservation. The total was $328, Quality Inn on Woodside, NY had pulled out $190 and put it on hold even before we got there. Unfortunately due to previous identity theft, we have certain security items on our card and the balance was unattainable. We took out the balance at the ATM in the lobby but the man behind the counter REFUSED the money. He said he wanted it all in cash or all in credit card! What?! I couldn't understand what the difference was if we were paying the $328 due and they had no right to take the money until we arrived. He became very rude towards my wife and I had to tell him to back off. I asked for a Supervisor and he REFUSED to get one. I asked for his name and he REFUSED to give it to us.

This Quality Inn (in Pensacola, FL) is VERY dirty. The room smells of cat urine and mold. We left the door open for over an hour, but the smell did not dissipate. We were charged $133 for a room that had dirty sheets and mold in the bathroom. We didn't shower and slept on top of the covers. I recommend that no one should rent a room at this hotel.

I check in the Quality Inn in Troy Alabama on July 3, 2015 in room 215 and the airconditioning was not working. I went to the front and told them and they told me that they check the next day and that never happen. The next day me and my family left the room and when we return the room was not clean, the bed was not made and there was no clean towel and the airconditioning was not fixed. So I went back to the front desk and told them and she said there is nothing she could so I ask to talk with a manager and she said that she won't be back until Tuesday. So me and my family could not take a bath because we had no clean towel. I will never stay in a Quality Inn again.

My husband received his room key in the afternoon - was told the room wasn't ready yet. He went about his business to make arrangements for the funeral. Arrived back to the hotel at 12am. When he unlocked the door there were a mob of young men and the check in clerk (female) smoking pipes. He was given another room where the tv didn't work. I'm home and infuriated that after all he has to deal with he has to deal with this too. I want a reimbursement.

When we phoned Quality we had two main concerns, parking for our large trailer, two trucks and a boat plus pets. We were moving across Canada. They said "yes we have RV parking," perfect. When we arrived at the Quality Inn in Toronto-Pearson, we pull up to a very narrow entrance way blocking everyone. Went in to check in and asked about parking. They had none! The lady didn't seem to care or understand our situation. The parking was for small cars only and it had a parade. They did have us down for pets.

We booked a for 3 and 4th of July 2015. She booked us above the pool. Said there was stairs but we agreed. We got there in the afternoon. Got checked in...No problems. Was told help was at desk 24 hrs and soup would be served 6-9 pm. We got two key cards and went up to room through the lobby's only way to get up there. It was hot in the pool area while going up to our room but expected that. Got in our room, no problem, but we did notice pool was dirty. You could see bugs in water and jacuzzi was a little green. Wanted to get in pool that evening but was so packed with kids and maybe two adults in jacuzzi. IDK if they were someone's parents and it was so loud in our room. Was still in pool after 10:00, the time we were told it closed. We finally got to sleep about midnight!

I stayed at the Quality Inn in Clinton, SC for several days. The room was adequate, and the staff were nice, however, I returned to my room one afternoon to find new furniture was being placed in the rooms. Several of the guys hired to do the work looked like they had a substance abuse problem (I'm a retired law enforcement officer with 12 years' experience in narcotics). At the end of the evening I went to get a small bluetooth speaker that I use to listen to music when I sleep and it was missing from the night stand. I searched the entire room and only found the plug.

Worst hotel ever stayed in. Staff were rude and not welcoming or helpful whatsoever. Lost Nike flip flops. Checked with front desk to ask if found. Accurately described them. Said yes they did, but when they looked in the lost and found, they were missing. Manager did not seem to care or do anything to resolve issue. Then after 3-day stay we found some sort of worm type bug half in half out of the blanket on our bed. Still no care from management. Could not even get clean towels when needed them. Will not only never stay at a quality inn again, I will make sure and tell everyone I know about this experience.

This hotel was hot as soon as you walk in, air condition was poor, we had to change rooms three times to another hotel. After dinner we called for a refund because second room had a bad leak coming from the bathroom sink. No wash towels in room - not to mentioned no managers on site. The Ellis hotel repairs were cheap plus it smelled bad carpet powder over stink. If you have any respiratory illness do not stay there. We asked for a refund because of poor quality and they refused. We paid the same rate in another hotel with better amenities. Who does this to customers?

We booked our hotel room on Expedia.com. When we arrived, we noticed that all rooms had an outside entrance and was more of a motel than a hotel. The property looked run down, and unkempt. There was feces all over the toilet in the lobby bathroom, and I told the desk clerk that I wanted to cancel my reservation. She said that I could not because they require a 24-hour notice. I informed her that I was giving notice for my day 2 there. We stayed one night but plan to leave first thing in the morning.

I went to check into a prepaid room and the woman at the front desk was very rude and crabby. I was told I had requested a smoking room - I do not smoke and it makes me sick - so why would I book that? I was also told they didn't have another room available and also no elevator - only after I asked the questions. I dragged my bags upstairs and checked out the room. I couldn't handle the smoke smell so I gave back the keys and told her I couldn't stay there and left.. Now they put a $5 charge on my acct. I have had problems with them before overcharging and I WILL NEVER GO BACK TO COMFORT INN AND SUITES OR QUALITY INN SUITES IN SIOUX FALLS SD. They are awful to work with.

Aurora, CO Quality Inn. The main elevator was broken. The commode would not flush when we arrived. After waiting over an hour called front desk again. Still no one came. Very inconvenient because we were waiting for someone to come so couldn't take a shower and go out! No one came so my husband went to front desk to either get a plunger or a new room. He was not the only person in line to complain. Another guests' door lock had broken and they could not get in their room! We got another room,but that did not help much. The tub mat was coming up off the bottom of tub and was nasty. The commode in this room flushed loudly and long, the wall paper was cracked, the curtains dirty, wrinkled and falling down. The air conditioner did not work well and old. The TV reception was grainy and not in HD (so did not fit the screen). We were never able to go out and therefore went to bed hungry. Do not recommend Quality Inn.

Quality Inn in Chattanooga TN. (TN 132). Room had musty smell. Sheets had stains. Bed cover was torn. Flushing toilet made noise loud enough to wake up the dead. Coffee was disgusting. The front office associates were nice and friendly..... but We cut short our stay and left after one night.

Quality Inn - 3100 Queens City Drive, Charlotte NC- My IPad was stolen by the hotel staff. Not only was my IPad stolen, but the management team (including the hotel owner) failed to be accountable for the criminal act of their employee. I was not reimbursed, nor provided a response by hotel owner on how this issue will be addressed. On 5/16, I was not properly checked in to hotel room. This left my room empty for another family to enter. I left my room to enjoy and evening with family. When I returned 10 hours later, I found my iPad missing. I immediately reported issue to front desk staff. I was provided a scratch sheet of paper to write my contact info and a description of what happened and was told hotel manager would call me in a couple of days.

My sister stays at the local Quality Inn when visiting me in NJ. She has been positive about her stays perhaps 7 or 8 visits. Last Friday night, 5/22/15 (Memorial Day Weekend) she stayed in room 220 at the Quality Inn, 15 Rt 94, Vernon, NJ 07462 and it was moldy and musty smelling. The Quality Inn is backed up to a rock ledge that is damp and I think they maybe had leaks last winter. She opened the window and aired out the room, but I don't like the fact that she was sleeping in a room that perhaps had mold and mildew. Please check this out and see that it is corrected.

While staying at the Gainesville Tx Quality Inn, I was approached by one of the guest there that was in the same company training class as myself concerning the front desk clerks comments that I made her uncomfortable, and ask by the guest to go and speak with this young lady. I refused knowing I had no interaction with this young lady except to ask for the keys to the company car, to ask that my room be switched because of the strong smell of mildew and the condition of the room and to ask for change for a dollar so that I could get a soda.

We checked into the hotel in Blue Springs MO on 5-15-15. Our room smelled like someone just ate in there. We opened the fridge and there was old food in there. My husband went to the desk and they gave him a trash bag and told him to clean it out and they didn't have another room for us. They then put us in a pet room which had pet dander and set off my husband and our daughter's allergies. We are VERY dissatisfied with our stay.

I called the Quality Inn in Southfield MI. Before we left home on May 1, 2015 I asked if they had a room for 2 nights checking in that night and leaving on Sunday. The man on the phone said, "Yes", I asked 3 times, "Do you guys accept pets?" "Yes we do." He asked how many adults I said, "2 adults and 1 dog." I even asked if there was a charge for pets, no charge for pets. So I went ahead and booked the room. After driving 3 hours across the state, my husband goes in to register into the hotel, they run his card. Then they tell him they are not pet friendly. While I had them on the phone I had them on speaker, my husband heard the whole conversation. He came back out to the car, I went in there.

On April 1st 2015 we stayed at a Quality Inn in Kingsland, Georgia. Upon arrival my husband had a bad feeling about the place because the place was dark and not many lights. After talking with the girl at the front desk asking if there was a restaurant walking distance, she said yes and explained where to go. We left around 7:30 p.m. and came back around 9:15 p.m. We are going back to Quebec, so we leave and once at the Welcome Center in South Carolina, I decide to buy a coffee. No wallet in my purse. I call the hotel to have them check in the room and they call back, no wallet in the room. My husband had a flash, "do you have the passports?" No passports and no wallet. I had $350.00 U.S., $80.00 CAN., drivers license, credit card, social insurance number, birth certificates and 2 passports.

On April 17, 2015 my daughter and I checked in to Quality Inn & Suites for one night because she was receiving an award at Purdue West Lafayette on April 18th. We went out to explore and came back in late that night. When we were getting ready for bed, she turned on the air conditioning and the room immediately became filled with a malodorous strong mildew smell. My daughter had an allergic reaction to this, but it was also overwhelming even for me (and I don't have allergies). We opened the window and the door to the hallway but the smell did not dissipate. My daughter went downstairs and spoke to the night clerk who stated that the hotel was booked and no other rooms were available and that maintenance would not be available to come to the room until tomorrow morning after we had checked out. The manager, **, whom the clerk spoke to on the phone refused to speak with us and offered no assistance in relocating.

I'm a truck driver. My company has a corporate lodging account with Quality. Your hotel was near my customer so they made a reservation. I arrived, I was made to wait an hour in the lobby because of a broken fax machine - was simply needed to be unplugged and replugged - then I was told by the manager that they no longer to corporate lodging. I said, "Well I have no place else to go. You guys accepted the reservation. Can you make an exception and put me in today?" He said no, he was not going to give up a room for that little bit of money. Those were his exact words. We got into an argument because I was desperate and he was reneging on our agreement. He insulted me and told me to leave. I had to go to a bargain hotel down the road and I was barely able to get the last room they had available.

I checked into the Quality Inn on March 6, 2015. The reason for I had 2 deaths in my family. We traveled from Lansing Michigan. We arrived to the hotel in Blytheville Arkansas on Main Street around 12:30 am. Right after midnight on Thursday I checked into around 12:35ish am or shortly after. I got the keys to the rooms. I went to my automobile, got in and proceeded to drive looking for the location area of the rooms. I found it then I proceeded getting out my car. Once I stepped out and took a step I fell right on sheet of ice and into the snow bank not only did fall my grandson fell as well. I got help getting up off the ground, I had assistance to the rooms. Once entering the rooms I went to the bathroom. I noticed that the bathroom was half clean. I waited until the car was unloaded and my daughter checked their room - it was half clean.

SEPT last year, my Aunt, Mom and I, stayed at the one in Chicothe, Ohio and we needed a roll away bed. The guy brought one, rolled it in the door and left. We couldn't figure out where to put it, in able to use it we would've had to move a stand and a desk. I had to sleep in a tall back chair and next day, I complained. They said they were going to comp the room and never did, instead they charged us. When we called back after we found it, they denied they ever said it, and offered to give us the next room, next time we were in town for free. And when we called today about it, we were told to Chill out and they called us a liar and denied the incident ever happened. Management called us and said he was the one who rolled the roll away into our room and offered us to set it up, and that was a Bold face lie. He said that we got our facts wrong. We hung up and strongly urge everyone never to go there.

After staying at the Quality Inn 8008 West Broad St, Richmond, VA forty days with zero balance on 3/13/2015 suddenly at ten o'clock in the morning they knocked and demanded to move me to the different room. After I objected to their request they left. And two minutes later suddenly three police man came and escort me out of the facility and explained check out time was eleven o'clock and I have to leave otherwise they will charge me for trespassing. I left and check in to the Hilton Hotel. This was a horrible experience and I would like to take action against this hotel.

We waited a hour to get picked up from Chicago airport. Called the hotel 4 times. He kept saying he was 5 minutes away and was very rude. Will never stay at the quality inn on manheim in Chicago again and also tell people not to stay there and I will also post on facebook on not to stay there.

We stayed 2 nights at the hotel in Elizabethtown, KY Feb. 24-25, 2015. They charged us twice on our debit card. The lady at the front desk caught it at the front desk as we checked out and amended it on our bill, and told us it would be back in our account in about 2 days. Well it's been over a week and 2 phone calls later and we still don't have our money!! After reading reviews I see that QI&S are good at this - can anyone help us?

We stayed at the Quality Inn in Richmond Hill GA. The rooms were ok, a little beat up and the doors didn't shut right making you feel a little unsafe in the room. Other than that it looked basically clean. We checked out next day, no issues. Three days later I have a charge on my bank statement for $75. I called and the lady told me we stole a comforter!!!! SAY WHAT???!!! Absolutely nothing was taken from that room, I live in FL. The last thing I need is a comforter!!

I live in Houston and my 12 year old niece lives in New Braunfels. She loves to swim. I search to find a hotel with an indoor pool. Your Quality Inn had one so I booked. We arrived and immediately got into our swimsuits. When we tried getting into the pool, we discovered it was at 55 degrees. I went to the front desk and asked why the pool was not heated. The clerk (very tersely) stated that it had never been heated and was not advertised as such. I asked, "Why have an indoor pool if you were not going to control the water temperature?" She stated that I would have to ask the owner. Our weekend was ruined. The room was clean and comfortable and the breakfast was okay. However, the bitter taste of the pool experience will remain with us.

Because the clerk scheduled me in for a night before my 3 nights I had reserved, I got charged for it and was cancelled out for the remainder. My husband was in the hospital, and being 2 hrs. away, I was devastated the way I was treated, then had to go and find another place, while being under stress. I contacted corporate office, to be told I would be getting an e-mail, and the charge would be taken off my card. I still haven't heard anything. It has been 3 weeks. This happened in Tampa, Fl. on Dale Mabry.

Shortly after getting checked in I was in the restroom and a cockroach crawled on my foot. After killing it, I called the front desk and was told by the third shift employee that he was new and did not know what to tell me. The following morning I again complained only to get a twenty dollar discount! I will never stay at this nasty place again... Albertville Alabama Quality Inn! Also there was not a shower curtain in the room.

I booked the room online, made sure it had a hot tub. When we got there, the lights in the room didn't work - called the front desk, they gave us a light bulb - it still didn't work. So we decided to use the tub, it didn't work. Called the front desk again - they came to the room, tried it, they couldn't get it to work so we changed room. The keys for the room didn't work unless we tried 6 or 7 times, that was both room. On the second room tried to call the desk b/c of the key, the phone didn't work. They told us they would give us a coupon for 50% off next stay, we could pick it up when we checked out - it wasn't ready. Told me the manager would call me on Monday 10/20, never did. I have called everyday, get talk to him, still haven't left voice mail. We drove 130 miles one way just to get away for a night. It was a night from hell. I think they should make it right, $141.00 for one night was a little much and not be able to enjoy it. We ask if their coupon would be good at any quality inn, we were told no. That's not right, I would choose one closer to my home.

While staying at the Quality Inn in Indio on October 4, 2015, we found dried vomit on the bed skirt and on the floor. We called the front desk and were told the hotel was full and couldn't move us. We then asked for staff to please change the sheets but were told there was no one to do it that late. After hanging up we found brown smears on the bathroom walls which we could only surmise was fecal matter. In the morning we went to the front desk and were told by the clerk the manager would refund the money for our stay and she would call us the next day. Six days passed and we have heard nothing. I have never had an experience like in the over 20 years I have been staying at hotels. I am shocked and disgusted.

Reserved room at Quality Inn in Hopewell, VA. Carpet in room was dirty. Leftover chips from last occupants still on chair. No coffee packages by coffee makers but used coffee bag still in machine. Inside small fridge dirty. Also, tissue box left empty on sink counter. No outlets to plug in phone or any other electrical equipment. Very disappointed! Only stayed overnight. Will not select Quality Inn again on our travels. If we would have stayed longer I would have changed hotels.

The employees are always ready to help with anything. It seems they are there before I ask for something. The rooms are clean and spacious. The breakfast bar is amazing. I stayed there for over a month while my house was repaired and I have not one complaint.

I am accused of having a dog in my room (untrue - offered proof of boarding) because the housekeeping did not pick up the food pellets from the prior people. They claim missing items & want to charge CRAZY replacement for them. Because we had people in/out of our room (wedding we had refreshments) they now claim they want to charge extra person $10. The entire hotel was booked solid for 2 nights. The staff was unable to keep up and now they want to charge me for all of this. Calls to Corporate indicate they "stand by" the hotel. Translation - it's your word against theirs and they don't honor the customer is always right. They did not even offer to see my proof of dog boarding instead opted for slamming my bank card. They have staff making unwarranted claims on me and that is who I am supposed to trust with an accurate inventory?

Stopped in Raton NM at a Denny's for Breakfast, seen a coupon book for hotels. Seen an ad for a Quality Inn Suites on the other end of NM that advertised a walk-in deal for a suite for $79 and $10 extra for a hot tub room. Arrived @ 4:15 PM, 4 cars in the lot, told there were no more deals left. Went ahead and rented the room anyway at $149... It was a jetted tub!! So we went to use the indoor hot tub for our sore backs - OUT OF ORDER! QUALITY INN? Rip off Inn!!

My boyfriend and I stayed at the Quality Inn in Hazel Dell for his birthday on 8/16/14 for one night. When we walked into the lobby, **, the front desk employee, was extremely rude and unprofessional in every way. When we checked out the next day, my boyfriend checked his bank account. We had been charged three separate times. One for $93.00, $92.00 and $150.00. We called to see why there were three charges. The gal who answered had not a clue as to what was going on. Still haven't heard back.

My mother-in-law was in hospital in Burlington, VT. We chose Quality Inn because of better rates. While there, we found out she was terminal and spent all of our time at hospital. Only at hotel to sleep. She has since passed away. We do not need the stress that this hotel has caused. A few days after we checked out, they charged us an extra $250 for smoking in the room. We do not smoke. They didn't even let me know they were charging that fee. They just took it from my checking account. How rude!! The manager Julia ** was no help. She said she would look Into it and get back to me. She hasn't called me back. It's been weeks. I even mailed a certified letter and a letter from some family members that traveled with us stating that we do not smoke.

My daughter Elizabeth ** reserved the room but I paid for it. The 4th of July we were headed to Florida and we spent the night in Mobile, Alabama at the Quality Inn. I have stayed in Choice Hotels for over twenty years and I have never been so disappointed. The shower didn't work right, the hair dryer didn't work and when I tried to use it before I realized it didn't work it burned holes in my shirt. The air conditioning wasn't working right either. The next morning we went to have breakfast and they hadn't even put anything out to eat and it was around 8 a.m. There was no coffee. There was no manager to speak with since they walked out earlier and the man at the desk didn't know what he was doing. His name was Asai. I will never stay at this hotel again and it makes me question whether I will stay in another Choice Hotel while traveling with the Softball Team. One of the employees informed us that Asai was the owner and he never mentioned that to us. What a waste of $79.99.

No clean towels. Room was never vacuumed. Bathroom floor never mopped. Mold in bathtub. Towels had BIG holes in them. Breakfast included rotten fruit. Not even a closet was supplied. Beds were made after 10:30 PM, but linens never changed.

I rented a room on 06/09/2014 to 06/10/2014 at the Quality Inn in Dunn North Carolina. The customer service was excellent, the room had two queen size beds and were clean. However the bathroom tub was nasty, the microwave did not work because gfci did not work that the microwave was plugged into and the carpets were nasty. There were huge water stains on the ceiling where the ceiling had leaked water and the power went out during a storm there. I tried to complain and no one would listen.

I was looking a place for my wife to get away while I was training out of state. She was stressed based on my long duration from being away from the house. I am currently staying at another affiliate of the choice hotel brand and I have received nothing but the best treatment here. I figured that based on the quality of stay at the location that Quality Inn would be a great choice for my wife. Upon arrival to the location on Market Street in Wilmington, NC she was greeted by a nice lady who assisted her with her reservation. She gave her a choice of rooms to choose from and my wife originally selected a different room than she ended up with. The room was not a pet friendly room and my wife explained that she had a dog. The lady informed her that it would be a service fee for the dog. My wife understood this. My wife checked in and then went to the beach.

The manager Mitch at Quality Inn Suites, New Braunfels, TX is a horrible manager, shouldn't be even working there, has no management consideration to the customers who actually pay a lot of money for the ** hotel they have. Nothing is even upgraded. Still has box TVs and they charge a ridiculous amount of money and have horrible customer service, etc. Don't recommend coming here for anyone.

My vehicle was towed because my car alarm was going off in the middle of the night. No one bothered to knock on our door to let us know it was going off so the manager or owner asked us to check out/leave. We are asking 125 dollars for towing fee and a apology.

I was refused a room I book with booking.com, first they tried to overcharge me then told me to get the ** out, repeated this and said NO Christians allowed in his hotel. I had a cross on my tee shirt.

My experience could not have been better with an app. Or my stay. Stopover between home and Orlando so definitely needed rest. Room was clean, quiet and staff was extremely courteous. Even though they were booked to capacity for a holiday weekend there was an abundance of fresh food for the complimentary breakfast and our dogs slept as well as we did! Hotels in area priced twice the amount did not look nearly as inviting. Excellent bang for the buck for traveling stopover!

On the morning of 9/17/2013 at Quality Inn and Suites 2751 E Hwy 71 Austin, TX The hotel front desk informed us at 1:00 am that the General Manager ** told her that no one was supposed to be in room 202 due to nonpayment on Saturday 9/15/2013. The payment of $93.18 was suppose to have been paid but was not according to the G.M . On the morning of 9/15/2013, the person at the front desk was at that time ** who had given us an change of rooms from room 134 to room 202 due to the smell of the room and that we were to move on the morning of the 15th 2013 if we were going to be extending our stay for the weekend. We then went thru Priceline and booked the room for $86.46 PLUS TAX witch came to $93.16 with tax, we then in turn moved to the new room and stayed two more additional days. We did pay cash for the 9/16/2013 and was not due to check out on the morning of 9/17/2013.

Roanoke, VA Quality Inn Thirlane Road. Aug. 30 and 31, had my reception dinner and wedding and reception at Quality Inn. The rehearsal dinner was handed to a lady by the name of Linda. She over banquet and bar. I had been dealing with a lady named Debbie who was very nice but had vac. scheduled for those dates so unfortunately for me. Offered 2 entrees at first and this was planned months before then handed to her 2 days before wedding. Air was broke in room. She didn't have table set or even together, never gave a refill or salad, never came back in. That was rehearsal dinner so went to find her to pay 202 dollars for dinner, ask for my itemized statement. Couldn't and wouldn't provide me with it. Her kids and kitchen workers all sitting in booth at bar instead of waiting on 14 guest!

Quality Inn Historic East - Busch Gardens Area, 2012 & 2013 - Filthy horrible place! Mold in bath tub, shower curtain, tile and toilet! Soap scum and red slimy stuff in the tub! Sheets, towels, bed spread and furniture were dirty! I had problems last yr and was hoping they had fixed all the problems. Boy, I was wrong!! One of the worst Quality Inns I've ever stayed. The room was neat but dirty and smelly. The bed sheets were stained and dirty, and there were mosquitoes in the room. The pool and Jacuzzi did not work properly either and was also dirty. The breakfast area is smelly and is kept at such a high temp you can't even get coffee without dripping with sweat. Then you have to battle the flies. Not sure what happened to the Quality Inns. I stayed at several in different states and they are all rundown, smelly, filthy, unsanitary and hot!

Quality Inn Medford, Oregon - I called a week in advance for the room and was quoted $70.00 for room with two queens. We checked in. I didn't see the cost break for the room at that point. The next day I had to be at the Hospital by 7:00 am for surgery, so didn't get to see my bill until I was driving home. So I called the hotel to speak with the manager. The girl at the front desk said he wouldn't be in until about 3:00 pm. She said she would give him my number. This was Aug. 2, and I still haven't heard from him, and this is now Aug. 13. They still haven't contact me. Poor service. I'm going to Consumer Affairs.

I stayed 2 nights at the Quality Inn 7100 Albercorn, Savannah Ga. July 20, 2013 checked out Monday morning. I was bitten by bed bugs. When we checked out that morning, the desk person was informed that bed bugs were in the room and she said to contact the manager. I was itching so bad all over my body. Bumps on my forehead breaking all on my arms, legs, red marks. I went to my doctor and was given a body wash and some pills for the itch. Saturday, I end up in the ER. I was given a steroid shot and a pill and gave me more pills with steroid in them. I'm still itching but I have scratched up my skin so bad. I'm using a very expensive lotion to help with the itch. My husband spoke with the manager and to make a long story short he offered my husband $65.00. I don't know what he thinks for the pain and suffering and sleepless nights. That was degrading. I'm a diabetic and I'm not a woman. Mr. ** knows better than that. Would he accept that if it was him or a member of his family. As much as we love Savannah, this is one hotel We will never go back to.

I decided to stay at the Quality Inn in Lebanon, TN at 641 South Cumberland St. When I arrived, the price was higher than it normally is by $20. The room had an odor to it. The tub stopper was broken & it was sitting on the side of the tub. There were 3 pillows on the first bed & 4 on the second bed. I just decided to stay. By the time I returned home there was a message left on my answering service saying that I had taken one of their pillows from the room. I was also told that it was up to the discretion of the manager if he would file charges against me for theft. I am a nurse practitioner & why would I steal a pillow. I am very offended by this & I will never use their hotel again.

After we had checked in, we were advised that they did not have shuttle service to the airport. We could go to another Quality Inn... and she called them, but they were booked. I can send internet copies of the ad. There are several others that also show when googling downtown Denver hotels with free airport shuttle. The Quality Inn we went to is at 3975 Peoria Way phone 303-371-5640. We will know in the future not to trust how Quality Inns advertise.

Quality Inn & Suites, Gretna, LA stay April 20, 2013 - What should have been a pleasant experience (per reviews I had read) turned out to be one of the worst places we have ever stayed. We chose this hotel because of the proximity to the cruise pier. From the time we checked in (after having to wait with others until exactly 3 pm), we realized that this was not going to be a good experience. The gal at the registration had a real attitude to start with. Then we proceeded to our room and found no pillowcases on the pillows, which were stacked on a chair, only one towel, a filthy rug and a dead telephone. After going back to the registration area and complaining, the pillow cases and towels were delivered and thrown on the chair. We had to put them on the pillows ourselves. A very nice repairman came and tried to fix the phone, which he told us had a big "X" indicating it was dead. He tried to install a second one which also did not work. We thanked him for his efforts and told him we would use our cell phone. We were never so happy to leave a place.

Quality Inn in Farmington denied me a room because he says I could have made my medical note for my service dog falsely on my computer, or he could make it on his computer and that a real service dog is only declared by an ADA ID tag. He didn't even see my dog equipped with service dog patches. I am humiliated and disgusted.

Quality Inn Barstow CA - The front desk receptionist Anna is the worst receptionist I've ever came across. She is unprofessional and rude. She made up excuses and just want to save the trouble to exchange the room for us. Excuse me, she works in hotel business. Customer service is basic requirement. She should satisfy customer's reasonable request or else she shouldn't work in the field, which customer service is important. She should be retrained and understand customer service. If she felt annoyed and refused customer request, she shouldn't work in front desk where she needs to deal with customers. Really shame on her with all her lie. Hope Quality Inn can have a better training program for their employee so they know what is customer service.

Dirty Shower. It was dirty under the tub faucet. Shower curtain was too short. Milk was sour.

I recently stayed at the hotel from hell - Quality Inn Mammoth Lakes. I arrived at the hotel in the afternoon and had a puppy in the car (where she stayed unless being walked). The carpet throughout the hotel was covered in paint and dirt; the wallpaper was peeling; there were weird smells; the bar behind the hotel closes at 2am with loud shouting; swearing beer bottles thrown everywhere; mattresses laying in the dirt/snow behind the rooms, etc.; the list goes on. I left the room to take my son to the lodge only to receive a call from my 12 yr-old daughter who was crying hysterically. The manager had gone to my room. And when my daughter would not open the door, he told her that her mother has not paid her bill, so he’s going to call the police and have me arrested and he wasn't sure what would happen to her. I returned to the hotel and was not too pleased to say the least. They had the audacity to charge me a $100 cleaning fee. Cleaning? Maybe the staff should get off their cell phones and clean this disgusting pigsty. Do not stay here. Go anywhere else. Even the local flophouse would be better that here.

The rate is good, hotel is close to subway, rooms are mostly clean except the dirty carpet at room corners. The staff at the front desk is horrible. I called the front desk, asking if someone could bring me a coffee bag, since they did not replenish when they cleaned my room. I was told that I have to go to the hotel lobby to bring it myself. I went to the lobby. She asked me to wait, since someone was bring the coffee to the lobby. I asked why they could not just bring it to me since they have to bring it to the lobby anyways. She answered, "This is not a full service hotel." I could not hold my laugh, then she asked me, "Why do you laugh?" Then I told her what I saw on TripAdvisor: "Everything is good except the front desk service." She said that she does not care. I asked for her name. She answered that she was not giving her name out. Such a rude hotel receptionist I have met, ever. She claimed she is the daughter of the hotel owner. Someone else said her name is Daisy or Docy.

Every year, my family goes to a water park at Christmas. This year, we went to Quality Inn Rainwater Park Sandusky, Ohio on a friend's recommendation, as besides the water park, they had bowling and laser tag. I called two weeks before Christmas to find out pricing on the bowling and laser tag, and was assured everything would be open. We get there Christmas eve, and everything was closed and will be all week. Even the hotel restaurant was closed! Needless to say, I was upset. I left a bad comment paper and called when a manager was supposedly in, only to be put off. To pay full price for things that are closed is not very good business. Needless to say, I have told all my friends and the customers that I work with to not go there.

This hotel is nasty and the staff is even worse! In a small town that depends on tourism, especially the weekend after Thanksgiving, I picked probably the worst hotel in the city. Our family makes an annual trek to Fredericksburg each year after Thanksgiving but late reservations resulted in our stay at this establishment. When we arrived, the lady at the service counter had such terrible hygiene - I could smell her from across the counter. We weren't expecting the Carlton Ritz, but the room was filthy with mirrors, coffee maker, shower fixtures, dust everywhere and cobwebs in the corners. The free breakfast was awful. Save yourself the trouble and head to the Denny's just down the road or to the Sunset Grill next door!

Room in Quality Inn in Lebanon, TN was dirty, moldy, and smelly. There were bugs in the shower and hole in the wall. Shower fixture was moldy and damaged. I took all our luggage in and had to drag it all out and check out. I went next door to another hotel which was great with same rate but not in the Choice Hotel system. I lost our points for that night's stay.

The room was filthy and the sheet rock was falling off the bathroom wall. I asked for another room and this one was just as filthy as the first one. The next day, I had to stay again and the room was never cleaned except for the bed being made. There are no handicap for fire lanes on the property. The lock on the inside of my room was falling off. There is mold around the corners of the bathtub. The water just trickles out of the shower head. The carpet, door and walls were brown with filth.

The assigned room was 121. I needed a refrigerator; it cost extra $10 per day. The 1st delivered did not work, but the 2nd one was fine. Being on the 1st floor, had family with couple of children that started running and jumping around at 4:45am above me. The hotel changed the room to 119. I had to wait almost 2 hours for the refrigerator to be moved two rooms down. At this time, I went back to front desk because it had not come yet. I told the lady that I would move it myself and I did. Maintenance showed up ten minutes later.

This is my second visit to the hotel in less than a month. I complained about my first visit. We stayed at the Quality Inn near six flags, St. Louis, MO in Pacific, MO. I complained about the room being dirty (carpet and furniture) on the first stay and a nice man named Ricki phoned me at home and was very polite and apologetic. He told me that he was sorry and asked when I was planning to be in the area again. I told him and we made reservations for 7/27 and 7/26/12. He promised me that the room would be deep cleaned and ready for me to come there. He also gave me the room for the cost it was the weekend that I had previously visited the area. He was very accommodating and helpful.

The employees with their family, friends, and anyone else they could find would occupy the pool all day. We were there for 4 days and could not use it because of the number of people and drinking, smoking and language! When asked front desk clerk why she got nasty with us, never again! And the rooms were not cleaned every day, probably because they were always in the pool. This was in Gettysburg, PA.

This is the third stay in Albemarle, NC and the pool is green and full of trash. It even has frogs croaking in it. The room has spider webs and living spiders all around. The tray in the refrigerator has nasty food on it, which you can tell has not been cleaned properly. And as much money as I have to pay for a room just to keep my little furry friend with me, this is beyond ridiculous and I think they need better workers who do a job they are being paid to do! I would not recommend this hotel to anyone I know because the person behind the counter seems to care less about anything going on here. And you get an ice bucket in your room, but the ice machine is broken!

I am a single female who was traveling to my son’s basic training graduation in Fort Jackson, SC on 5/23/2012 with two young boys (13 years old) and one female (18 years old). I looked online to make reservations for a hotel and called the Quality Inn & Suites in Columbia to verify it was a hotel and not a motel. I was told by an employee that it was a hotel and I confirmed my reservation online. After arriving and paying for my rooms, I was given a shock to find out it was a motel. Not only was I misled by the motel employee, but one of my rooms had hair on the bathroom floor, the TV only got 4 channels and I was locked out of my room twice. The last time it was for one and a half hours and two males entered my room without me being at the room and without permission. I was only next door in my other room and they never bothered to come get me to let me know they were entering the room to fix the door lock.

I am so tired of the motels that are so dirty. My husband has to stay at this place (Quality Inn, Tullahoma, TN) for his job but he should stay in a clean and safe place. The floors are so dirty, the comforters are dirty and the maids do not clean the rooms very well. They really need to do a better job. This Quality Inn is so awful. The doors are hard to shut. The deadbolts on some rooms are missing. To me, this one either needs to be remodeled or shut down. I don't see how they are allowed to stay open the way they are.

Injury at Quality Inn hotel Lebanon, PA - My wife was injured at the hotel just before breakfast and had to go to Good Samaritan Hospital. She needed surgery and I've been trying to get our insurance company pay off just under $300. They ignored our letters even though two were signed for. I was told the accident report would be sent to me but it never was.

This is for Quality Inn at 1170 Fairway Dr., Walnut, CA 91789. The manager's name is ** who needs to go. I have requested to change room, because pool motor is directly in front of my room. It was so noisy. I have two 2-year-old and one 3-year-old kids. So, I went to the front desk to request a room change. And manager ** was sitting behind the counter and told me they could change for us but that the room should better be clean or he was going to charge us. I told him we just checked in. What kind of customer service is this? He said it was not his fault that the motor was running. I got nothing else to say about him any more. I just don't believe the owner of this hotel can hire this person as manager. Totally, he has no class at all. He should not be in the service industry. I will never go back again. It was such a bad experience. They need to hire more presentable employees to work at the front desk.

We stay at the Quality Inn near Mocksville, NC (NC152). The first visit (25 March 2012) was okay except that the TV reception was very bad. I mentioned it to the front desk and nothing was done. This past visit (21 April 2012) was really not very nice. The room was not very clean; the outside area by our room was really dirty and there was even a dead snake there. I showed the snake to one of the cleaning crew and she was not surprised. I am a member of Choice Privileges Reward Program and am now going to re-evaluate that. We were really dissatisfied.

I called about this and was told I would hear from someone to fix this problem, but nothing yet. I feel I deserve a refund and a total apology from the manager of that motel for calling me a liar! I bought 1 night on the computer, January bank statement shows on 1/24 to do a job in that city. I did not want to get caught being unable to get a room. I paid with my card as told.

Out of every single hotel I have been to in my life, this Quality Inn in Romulus, Michigan was by far the biggest nightmare. First off, the customer service was horrible. The staff was rude and the most unprofessional people I have ever seen. The manager was even unprofessional and rude. We had an extended stay at this hotel. The room service was always slacking on every level. The sheets and comforters they changed for us would have holes, stains, black spots, and piss stains on them and they would say that’s all they have. They leave garbage under the beds, let dust sit and collect. Their towels even have stains and hair on them. They charge your credit card more than they say and don't even let you know.

I realize the Quality Inn at 2401 Brick Church Pike, Nashville, TN is a budget hotel, but I was not prepared for the elevators and room hallway carpets to smell putrid and rotten. A cleaning worker said it was from water damage due to a fire. The staff obviously was aware of this, as there were air fresheners at various air vents, and 3 inside the elevator ceiling grid. The friendly check in agent immediately changed our 1st floor room, because it smelled of pet urine. The second room was more tolerable, but the odor wafted in under the 2 inch gap at the bottom of the door, and the putrid smell actually invaded my sleep.

We checked in and left. We returned at midnight. We had set the heat/AC unit to cool the room. When we returned, the room was hot and stuffy. We couldn't get the unit to work so the room was very uncomfortable. It was too late to call the desk. Two of the lamps in the room did not work as well as the clock radio only flashed the wrong time and could not be adjusted. My real complaint was a very large water stain directly over the bed, nasty looking. The bathroom was also dirty. The inside of the bathroom door was disgusting and hadn't been cleaned for probably years. I have photos of all of this if you would like to see just how bad this room was.

I went to this hotel. I was going to check in. Some girl with different colored hair and seemed to be her boyfriend, I guess, looked like they were making out in the lobby area on the sofa. I did not stay. I could not believe it!

I'm the friendliest person in the world. As soon as I came in, the lady at the front desk was asleep and had an attitude when I walked in. I asked for a room and she was obviously upset by the way she was clicking the keyboard and her sharp tone.

First of all, the hotel overcharges when a race is in town. We stayed here on 4/15/2011. Cost of $167.68. After looking at my bank statement as of today 11/19/2011, we are being charged another $167.68. After contacting the hotel, speaking to someone with no communication "English," he tells me that the transactions from 4/2011 have been pending until now.

I had a terrible fall at the hotel on Oct.19, 2009 and the hotel is claiming no fault. It was early in the morning and dew was on the sidewalk. Now, I am in terrific pain with no resolution from them. I do not know what to do.

Housekeeping never came to the room (104) on Saturday, 9/3/11. I have a 2-year old daughter and needed the garbage to be changed and extra garbage bags. I had to keep going to the trash can outside the room to discard the dirty diapers. Saturday night, the A/C wasn't working well. It was very stuffy in the room.

Our youth soccer team stayed at this hotel and was disgusted by the uncleanliness, very poor customer service and unbelievable amount of trouble with our rooms (brown water coming from the shower heads, mold, unsanitary toilets and bedbugs).

I arrive at the Quality Inn, Seaford, DE on August 12th 2011 and I wasn't too thrilled about the appearance of this hotel. Spider webs that were everywhere along the walk-ways were around the building. I went up to our room to find an electric outlet hanging out of the wall, a spider web above the door, lots of hair in the tub drain, and we woke up on August 13th to find a bed bug crawling up the wall. We took it down to the front desk and asked for a refund which was denied by the way. Then they put us in another room. This room was a lot better, but I was still leery knowing that the other room had a bed bug in it.