Quality Inn Reviews

Asked gal for 2 nights and veteran discount more than once, if they had it. I come back for the 2nd night after a long day (8am-10pm). My room is given to someone else. I had to call the police to get my stuff back. They wanted me to wait for the mgr. to come in at 7am to get my things. As a disabled vet I needed my medication and medical equipment. Guy says I checked out but when I had come and gone for breakfast around 7:30am there was no one at the front desk. Then he wants to give me a room on the 2nd floor (I couldn’t make it up the stairs), so I took my stuff, randomly thrown in bags, and left with no assistance offered, to my car. Plus they do not give a veteran discount. One star for clean room. Too bad I didn’t leave the maid a tip. I was so hurt I didn’t think about it at the time.

The Quality Inn in Springfield Ohio is a dump! The first room we were given reeked of cigarette smoke, asked for a second room and the key didn't work, back to the front desk. Never an apology. The doors had paint peeling off of them, rusted toilet paper holder. There was a Q-tip found on the floor by the door of our room. The breakfast consisted of waffles or cereal. Only one piece of fruit per person and couldn’t take food back to our room. It should be called apartments for the homeless. People living there, sitting in the curb at the hotel. My first clue should have been when I saw the curtains hanging off the rod from the street, it was disgusting and trashy! Avoid this hotel at all costs.

The Quality Inn MOA should not have motel associated with it's name. Homeless apartments would be the correct category. I do not think there were more than 10 "guests" in the whole place. One man, in the elevator, told me "the breakfast never changes, I contacted corporate to tell them we need other options." Sound like a motel/hotel to anyone else? NEVER AGAIN!!!!

Don't let the online ad fool you, those pictures are not from that Quality Inn in Forest City. They are stock pictures from the stock website for Quality Inn. The Quality Inn next to Wendy's should be condemned. It's got to be one step above a crack hotel. Hotel is filthy. Rooms are filthy. They have bed bugs, people smoke in the rooms and then when you check out. They try to charge you for smoking in rooms whether you smoke in the rooms or not because the rooms reek like cigarettes. The owner is some kind of conniving thief, who will try to sneak in charges after you've already left the premises on your credit card, so do not leave them with an open-ended credit card either.. I can't believe the CDC or the housing authority hasn't shut this place down yet.. I can't say it enough. Do not stay here, not one night or it will scar your memory forever.

Quality Inn at 100 Red Cedar Ct in Chesapeake gave me my worst experience ever as they tried to explain to me that every hotel charges a $50.00 cash only for this undisclosed choice they can give about your use of their room. Then this dude starts talking over the lady at the front desk that all hotels do this thing. They invented and goaded me into an argument stating I must never go hotels. Well he showed his manhood and authority by throwing my family out of his hotel. Deuces buddy. I then proceeded to go to other hotels around his area looking for another place to stay and I was told this establishment is regularly treating customers and staff like crap. Now I have a beautiful hotel with a professional staff. Thanks for showing your true colors to me so I can spend my hard earned money on a company that earns it. DO NOT GO TO THIS DUMP. YOU WILL BE SORRY!!!

We requested a non smoking room, the room was filled with the stench of cigarette and ** scent, the bedsheet and blankets smelt of smoke, and had burned cigarette holes in them, the room has a stench omitting from inside, regardless of the AC, we had dinner and in the morning we saw rat had bitten and had our left overs also, the mini fridge was not colding, DO NOT BOOK THIS HOTEL! The girl at the front desk was rude, there were a lot of shady characters in there, for the safety of your family and children I advise you DO NOT BOOK!

The word quality should be omitted simply to protect travelers. I stayed at one in Fort Collins Co. I would give the 2 gals at the front desk 4 stars tho. We were directed to enter the hotel through doors around the side of the bldg. There were more cigarette butts than an overflowing ashtray! I called the front desk and told them they need to clean up the filth or I would and I’d leave them at the front desk. The elevator was filthy, dirty gross mirrors. The edges of the door on the inside of the room was black from dirty hands - I guess. There were drip marks on the wall by the sink in the shower. I tried using the hair dryer and it started smoking! It was how I would imagine a hotel that rents by the hour would be - I’m guessing now! Run - don’t walk away from “Quality”.

It was absolutely horrible! I don't want to go on and on about disrepair broken ice machine, horrible, filthy laundry facilities but what actually made me check out early was that my carpets, my clothing, my shoes, the bed, everything was damp because the AC unit is not put together correctly. All of the humidity is backing up into my room. I left my home for 10 days because of a mold issue and find myself in the same situation. You can actually smell the mold in this room I have checked out two days earlier and I am going to battle for them to give me my full refund. Don't ever stay here. Horrible, horrible, filthy place. Absolutely misrepresented.

If I could give it negative stars I would. We were there for 5 days, breakfast was late every day. No clean towels except for the last day, and we had to request them. Never got room cleaned except for last day. Roaches in the bathroom coming out of wall, and up tub drain. Hallways smells like drugs, and had hazy cloud in them from all the Pot smoking. Used condoms in parking lot, fights next to vehicles every night. Photo on Priceline is not what the place looks like now. Out side paneling is falling off, Dirty used mattresses in a dumpster, not a place to stay. Walked in and thought it looked like a murder hotel. Stains all over the carpet. Just a bad experience overall.

Dirty front door. Drapes were dirty. Holes and screws in the walls. Spots not painted. Bathroom floor had cracked tiles and nasty black grout. I will never stay at any of their hotels again. Free breakfast was OK. Lol

I booked a room for Allstars weekend. The plumbing didn't work. I could not take a bath. I went to the manager immediately with pics the same day as well as day I left. I couldn't get room anywhere else because they were booked for Allstars weekend. Then the elevator didn't work properly so the fire dept came out. I have been asking for my money back and never got a refund. The hotel was Quality Inn and Suite Indianapolis In on high-school rd. They are horrible and I will be contacting BBB as well as the States Attorney regarding this matter.

We were in SC for my aunt's funeral. We reserved a non-smoking room and were placed in a smoking room with roaches and bed bugs. I have pictures, as well as, my doctor's report and receipt for treatment of bed bug bites at this establishment. I woke up the day of check out with bed bug bites all over my face, lips and neck. I spoke with Ms ** who said she was the manager. She was extremely rude and unprofessional. She was very defensive and hung the phone up on me after refusing to give me the owner's name, number and email address. She also refused to issue a refund for both nights. Please BEWARE!!

After this 3 day experience I will never use a Quality Inn or Booking.com ever again. After a terrible 1st night experience in a 1960s vintage room with the heater not working at all and not getting the shower to work which was for me impossible, I tried to leave for nights 2 & 3. But I couldn’t. Hotel California in Plainview, TX. The hotel manager was never seen by me and hardly here. He should be fired, since he is not responsible. Booking.com needed his ok to let me out of this 3 night stay. But the manager refused. Since Booking.com is involved in all this and couldn’t cancel my stay after multiple calls to them, they are at fault too. Sorry. Besides stained sheets and food that I wouldn’t call breakfast. Do yourself a favor and go somewhere else. However, the other lower paid people behind the desk are not at fault and have no authority to override the invisible manager who just says No if he shows up.

Do not stay at the Quality Inn of Alamogordo! We stayed at the Quality Inn on Tuesday, November 21st, 2023 in room 230. This was our second stay at this location. The first stay was very nice. We enjoyed it. But our second stay was extremely disappointing after the fact, because of deceptive tactics by management to charge guests an inflated cleaning fee for nothing. As a veteran worker in the hospitality industry (7 years as a Night Desk Manager) I would never leave a room dirty and our room as usual was spotless when we checked out. Though we had noticed stains on the comforter when we checked in but we had subsequently let it go.

Looks like there is nothing left to say after reading the reviews. Quality Inn Roanoke Rapids NC. Room looked like it hadn’t been updated since built. Bugs in bed. Roaches all over the room. Never again…. Seems by reviews they are all the same. Next trip I’ll pay more somewhere else for a clean room.

Dogs allowed and strong neasuating smell of urine in hallway. Also dogs barked and growled Everytime walked past the room. When complained, said nothing they could do. Secondly, clerk at front desk saw me drop new shoes in bag at front door. Left bag there and stole them and when asked if found bag told me but again, nothing they could do. Also cameras did not record.

Booked two rooms for July 5 through July 9. The rooms were in deplorable condition. There were spiders, food under the mattresses and eggs that may have been hatched from roaches. We were provided another room but to no avail. The issues continued, from broken towel racks to severe water stains in the ceiling to hatched bug debris in the dresser drawers. Not to mention we are put in a non-smoking room but the bedding had burn holes!

Checked into motel in Cameron Park CA—Room was awful! Carpet dirty and torn, window shears shredded and outer curtains off the track, fridge/freezer dirty, linens dingy/stained, bathroom window propped open with a piece of plastic and no screen just for starters! Billed incorrectly and having major issues with getting it fixed. Offered points instead of proper credit. NEVER again!!

We checked in to Quality Inn Hwy 23 Ann Arbor, MI on Aug 5th. The carpets on the way to our room were filthy and stained. The walls were in bad condition and needed paint. We got to our room and it took both my husband and I to open the door, it did not open or shut without great difficulty. There was dirt under the bed, furniture was stained and covered with dust, tub was dirty and there was mold along the tub, TV didn’t work, and we had no hot water in the sink. Talking to the man at the front desk got us nowhere. We tried to cancel our 2nd night with a refund because we did not want to stay in these conditions. We were told it was past the cancellation cutoff so we could not get a refund. We did not know the condition of the hotel at the cutoff time or we would have cancelled earlier, we only discovered the disgusting condition of the hotel and room upon checkin.

Poor customer service from the front desk. Was charged for a dirty rag and was not able to see the damage. Once I asked to see the wash towel, front desk attendant was furious and wouldn’t take the time to show me the issue but never hesitated to take my money. This clown now has me in the system as a person who can’t get a room from them.

Stayed July 15, checked out the 16 covered in bed bug bites, all over my body, contacted hotel, and no one was concerned, got home and had to throw everything out, and start washing everything, also missed work on July 17 due, to bites, and all the cleaning.

When you are away from home traveling hotels are suppose to be excellent lodging for the price. If you are advertising you are the best then you should be. This location in the Quakertown area is not a safe location for the money you are spending. We had a two night stay that ended with us checking out a day early because someone entered our room while we were out. We did not request room service and we were seen by housekeeping leaving our room. No one should have entered our room for any reason. At this point our trust in the manager and staff is now broken. Management did nothing to make us feel safe. They actually asked to put us in a different room. Not sure even that fixes the problems we were having. I will never stay there again. We did not travel over 12 hours to visit family to be robbed. There was no quality staying at this inn, none.

I had reservation for May 12th - 15th. I was in a car accident on 5/11 and totaled my car. I called that same day to cancel my reservation. I called directly to 620-338-8700 to cancel and let them know what happened. This was never documented and I was considered a No Show and charged the full price on the 15th. I called them and asked why my cc charged, since I called and canceled. Front desk clerk, Perla told me that she was the one that took my call, when I canceled and she would have the manager call me. He never did. I noticed a refund on my card, less 1 night stay. I called Choice Privileges, I'm a member, and they told me it was not canceled, it was a No Show. They would not refunded me for that day. I told them when I canceled via phone, she said she would cancel it as an emergency.

The walls were peeling. The window was leaking. The toilet made noise all night every night. My fiancé and I often visit this location but we will NOT be returning. An empty condom box was in the closet and a half gallon of milk was in the fridge. Housekeeping walked in without knocking as if cleaning the room was important but the room wasn't clean when we arrived. I AM VERY DISAPPOINTED IN QUALITY INN. THEY WERE MY 1ST CHOICE. NOW THEY'RE NOT EVEN AN OPTION.

First I paid through a 3rd party. Was charged again. Toilet was broken, towel rack was falling off the wall, elevator was dirty, tv was old and picture was horrible! Once I was aware I was double charged called the manager. At the time I called he was not there and was told to call back in the a.m.!!! When I did call He was nasty and rude!! Talking all over me telling me what the protocol was for a charge back. Worst experience EVER. Keep your money and go elsewhere!! Never again will I EVER book here. If you value your business get this RUDE non having customer service having ** person out!

Hotel is not nearly updated as made to seem by the pictures on the website. Showers are still the old school tub style with toilet and no lids so use caution getting your towels and wash clothes down! They have an iron, but no ironing board. Very old and rusty lamps. Now I will talk room service, he asked did I want service will we were out for the day and we said yes please. We came back later that day around 3:30 in the afternoon, no cleaning crew to be seen or carts in the hallway and our room door in wide open!!! I immediately went to the desk and asked for an explanation and was told "well only you and the maintenance crew have access to you room" and I said I understand that which is my point!!

I can't believe this property is allowed to fly the Quality Inn. The property is in an incredible state of disrepair starting with the driveways in and out. The hallway carpets are filthy and badly stained. The room carpet was buckled and stained. The first key did not work. The WIFI was on and off. The desk clerk was no where to be found. I finally walked down to the desk and called out - no response. Eventually, the clerk came in from outside where she was chatting on the phone while smoking a cigarette. The desk clerk readily admitted it often did not work. She volunteered to reset the router. That worked for about 30 minutes. the light bulb in the bedside lamp was burned out. I replaced with a bulb from another lamp. There were no glasses in the room and had to use a. coffee cup for a drink of water. I went down for breakfast only to learn there was no breakfast and the two coffee thermoses were empty with a couple of other guests looking for same. No desk clerk on duty at check out. Bottom line: GO ELSEWHERE!

So we got evicted from the Quality Inn at South Lake Tahoe (4127 Pine Blvd South Lake Tahoe, CA 96150) by the police at 9PM on a cold winter night with a sleeping 4yrs and a 6mo pregnant wife. Here is what happened: We checked into the hotel in the evening. It was late, so I entered the hotel alone first to look for an entrance closer to car parking so that my family had an easier time getting to the room. During the search, I entered a staircase close to our room that was marked as "EXIT". It turned out to be a “death trap”: it can only be entered but not exited on all floors (see pictures of all doors either locked or blocked). My phone signal was not great at the property so I got stuck for around 20-30min, until one of my texts eventually made to my wife. She then contacted the staff. But instead of getting me out of there personally, the staff tasked my pregnant wife to do so, who has never been at the property. She eventually got me out.

Water temperature was barely Lukewarm and I was thrown out of hotel because I complained nicely about it. This is very disturbing as I just spent over $2000 on this hotel. No calls from owner to explain why this decision was made.

On 8/30/22, I attempted to book a one night hotel reservation at the Quality Inn & Suites in Mendota, IL using the Choice Hotels website. I selected Friday 9/23/22 as my check-in date. During the booking process, I was prompted to create a Choice Rewards. Upon creating my Choice Rewards account, I was brought back to the reservation booking screen. However, it appears the check-in date reverted to that day's date. In other words, I mistakenly booked a hotel room for 8/30 instead of 9/23. Not realizing the check-in date had changed, I was under the impression that my reservation was for 9/23.

I honestly don’t know where to begin… I don’t think I’ve ever even paid over $100/night for a hotel and this was the most disgusting place I have ever stayed and it was $149!!! I would have left, but my friend I was staying with in Denver had dropped me off on her way back home because I just needed some sleep after her dogs keeping me up for 4 nights. I had an n95 mask on for the hour I waited in the lobby for my room because I was early, so I wasn’t even aware of the offensive smell until I got to my room. Luckily I had spray deodorant and covered the place, opened the window, and turned on the fan. Smells like smoke, dogs, and cleaner. Stains all over carpet, pilling on super thin sheets, clumpy old pillows, thin towels.

This hotel is not worth the money or the risks involved in staying there. It is easily the worst experience I’ve had as a consumer in the hospitality industry, and I wish I could rate less than one star. My family and I were placed there a couple months ago after a house fire. The second floor, where our rooms were, was not air-conditioned, it was dark, and it smelled of mildew. The ice machine was out-of-order indefinitely. The rooms appeared and smelled as though they hadn’t been cleaned or updated in years. The tub had mold and soap scum, the carpet was sticky, the walls were very dirty, there was peeling paint and tiny holes in the ceiling, the headboards had handprints and residue on them, the furniture was coming apart, the AC was filthy, noisy, and didn’t work right, and the toilet seat had a cigarette burn. The bathroom ventilation was filthy, clogged, and non-functional.

This is the worst hotel experience I've ever had in my entire life. I'm telling you. It was the night that my Down syndrome brother and sister got married on July 9th of 2022. I talked to somebody from corporate and all they offered me was points. I stayed at Quality Inn Suites many of times and this is the worst experience that I've ever had.

Quality Inn & Suites Tropicana Field St Petersburg, FL. Do not stay at this Hotel. They take $100 deposit and they make up things not to give your deposit back. This is fraudulent and absurd. When I checked out I asked for a receipt for my $100 release as promised upon check-in. A man at the front desk was clearly upset because I asked for the receipt. (That is because I had forgotten I stayed there before an year ago and they actually charged me instead of just authorizing and in order to have my money back I had to file a claim with Bank of America and it took over a month to resolve) The man, which I believe is the manager and told me rudely to wait as someone would check the room first. Then he gave me a receipt that shows they charged me $50 for "cleaning Fees"!!!!

Terrible hotel booked via “Priceline’s Mobile Deal” promotion. (Look for my review on “so 2.5 stars hotels now include roaches?”) I learned Quality Inn now offers, what I call, Guest Room roach greeters! So, glad I met the roaches before unloading my luggage from the tattered luggage cart that foreshadowed what was to come! Also noticed 2 cats in Quality Inn’s parking lot before unloading; mmm, Glad I didn’t stick around to see what they foreshadowed!

Quality Inn & Suites, 7220 GA Hwy. 21, Savannah North, 31407, checked Christmas Eve, Dec. 24, 2021, beginning a nightmare that I will never forget, the worst night I have ever had in a hotel in nearly 70 years of travel throughout the USA. There were ** hairs on my bed sheets. The room was not clean. Roaches. There was no hot water. My car damaged in the parking lot overnight, $2,000 in damage, no security cameras. The front desk person sleeps all night, does not answer calls for assistance. The management stated that the water is kept lukewarm to avoid hot water burns, if you can believe that. They made no apologies for the ** hairs on the bed sheets, the dirty room, not hot water, and offered no redress. Avoid this property at all costs.

I cannot in good conscience even give this hotel a star. I had to select 1 to write the review. Exposed electrical wiring by the vanity sink. No clear/ white light in the bathroom only an orange light. Mold in the corners of bathroom. Dirty bottom of tub. What looked to be dried blood on the vanity. Base board under vanity had a red substance also. Carpet looked like it wasn’t swept in a month. Nasty odor. The cable wouldn’t work. Front desk person did try to make it work. Stains on the chair, lampshade, bedspread. The window curtain was not completely hung up. Stayed April 22nd. Promised a refund. Today is May 18 and when I called the 3rd time to see why I haven’t received it they hung up on me. I wanted to sleep in the car but my husband was opposed. Luckily I had 2 blankets from home in the car. I can provide pictures for evidence to support my claims.

This property issues: room 210, mold in bathroom on ceiling, exposed pipe in bathroom, thread thin towels, no kleenex, light in hallway kept room daylight bright with little help from darkening curtain, bedspread had big cigarette burn hole. At 10:10 pm, manager and desk clerk pounded on room 212 until they answered and then screamed at them about getting out by 10 the next day. Hallway had buckets set up for drips. Broken tile in entry way. All drinks were out of order on breakfast bar, frozen orange juice in fridge. Very run down property, would not recommend to anyone. Very disappointed in Quality Inn brand.

Fast, easy check in. Very clean and the STAFF are truly exceptional. Hotel manager Moe and night clerk Zack were so accommodating and very knowledgeable of the area. Will definitely stay here next year for racing. ⭐️⭐️⭐️⭐️⭐️

We stayed in Broken Arrow, OK at a Quality Inn; the sink was clogged terribly, there were no wash cloths, holes in the ceiling and walls. The bedspread had a "cigarette" burn and stains on it. The tub was leaking/dripping non stop. The 2nd day there, the internet was VERY SLOW, the bath mat after being replaced was dirty and stained. The trash was not emptied the 2nd day. If you are going to own a Quality Inn and have your name posted on a wall. Have some pride and take care of it. The breakfast was ridiculous, there was not hot water for tea, there was no yogurt, but the fridge that was being used was full of butter, for the waffles. It was a very poor breakfast to serve. We will never stay in a "choice Hotel" again. At least not in Broken Arrow, OK. I have pictures to submit, would love to show whomever... Thanks for reading, Denise J

First let me say that because of this stupid pandemic my wife and we're evicted from the house we lived at for 10 years so we didn't stay at this hotel because we wanted to get away for a Lil while. I can honestly say that there is not one good thing to say about this hotel. Housekeeping comes and knocks on the door several times a day, even when you say "No thank you. We're good" they still come back a few more times. Then after you tell them that some lady knocks on the door claiming to be housekeeping and when you say, "We already told them we were good," she asks if we were staying or checking out (we didn't know how long we were gonna stay for so we booked the room through SnapTravel every few days) and we tell her that we were staying and then like a rude, sarcastic, ignorant person she is she asks us if we paid for it. Really?..

We reserved one night at the Quality Inn in Obetz Ohio. We had a family emergency and called and canceled at least 12 hours prior to check in. When I checked my points, we were not credited the points. When I called customer service (in a foreign country and you can not understand them) it took several calls and over 30 minutes wait before I was able to speak to someone. The customer service representative said they would have to call the hotel, when they did the manager was not there. The person that answered at the Obetz Ohio Quality Inn said they would give the message to the manager and that the manager would call me. This shenanigan went on for three different calls. Never received a call from the manager. Never had the points credited back.

My husband and I travel a lot. I have a support dog with a letter. I bring my dog with me everywhere and I have never had an issue. My husband and I have stayed at pretty much every hotel chain including Comfort Inn, Hilton, Holiday Inn, Ramada Etc… We have never been charged a pet fee for my support animal for as long as I have had my pet. We must have stayed 30-50 times without a fee.

Was staying there with my husband and ended up getting a job with the company that has yet to pay me my last paycheck, was forced to quit my job because I was lied to until I was banned and had items stolen out of our room.

The Mystic Quality Inn location was beyond the worst hotel I have ever stayed at and hopefully will ever stay at. I treated my mom to a 3 night stay in Mystic, CT for a nice getaway. We were placed in a room next to a person who lives in the hotel. 2 out of the 3 nights we stayed, we experienced pure fear as his visitors (non hotel guests) screamed, pounded the walls both instances at midnight. During the first instance, I called the front desk and was told “oh yeah we know him, he lives there and sometimes he and his friends do drugs and drink and they cause trouble.” I asked “why would your hotel allow this?” and received no real response. The second instance, which appeared to be a drug related argument, I had to involve the police after receiving no response from the front desk. I would have felt safer sleeping in my car. If you have any decency as a company, please look into this and make this location safe for future customers.

We never got to stay at the Quality Inn (Portland Airport). The three rooms we were sent to had beds unmade, were filthy, and smelled like cigarettes. It was pretty late at night. The front desk woman agreed to make a note about the reasons we left so we could get a refund through Priceline, but she didn't and the morning staff person refused to take care of the matter. It took us hours to find a hotel at 11:00 p.m. and had to pay $300 for one. I will never book at a Quality inn again!!!!

I wrote a blog for this incident. Just happened to me. **. General manager is FULLY AWARE of the EMPLOYEE STEALING situation but CHOSE TO IGNORE IT. I’M TOTALLY SHOCKED! Congratulations to all Quality Inn hotel employees! Maybe you are way underpaid. Your management just approved an additional source of income for you, take guests money while they are away! To all travelers, if you still choose to stay in Quality Inn, be prepared to lose ANYTHING from your hotel room.

The room was clean, the beds were very comfortable and the employees were very considerate and helpful. They said they had breakfast and it was a frozen breakfast burrito, banana, and a granola bar and one of our bags was lacking a granola bar. Even with pandemic everyone still walked around without masks even with a sign that said wear masks and social distance 6 ft. apart.

We made a reservation and when we got there there was no reservation there. We got there very late as we had to travel far. We did have a reservation nr. so they have given us a room. We went up to the room. The door lock was bad, the lighting was broken, everything seamed unsecure and we went back down after 5 min and told them we can not stay in this location. They told us they will give us the money back. This is not the case. They don't give any money back. We paid for the room and the pet fee and we did not use the room at all. Unfortunately we did not take any photos, as we got there very late we have, been very tired and with the thought that now we needed to find a other hotel at this late hour. Don't book there, don't go there. It's not the money and the effort worth. On top of that they say the manager Chris will call back. There was never a call back - he does not care. So sad for people like that this hotel gets such a bad reputation.

Would not let a animal stay here. After 30 years it has gone south. Human waste in the bathtub, discovered next morning. Other room I had toilet was broken. Toilet seats so old white is off. Black looks like mold. Another convention person had a door that did not lock. There were other issues. Coffee in room, no coffee pot. Wallpaper peeling in bathrooms. Fire HAZARD, worked 30 years in HAVC for JohnsonControls. Seen a lot. Laundry exhaust vents PLUGGED with lint. Bad. On first floor by exit door. Very dangerous. Overall stay at your own risk. Sad to see a business go downhill like this.

Carpet in the hallways were dirty/musty. Also carpet in room was less than desirable. As I entered the door of the room, a very musty smell. Overall, the hotel needs painting and new carpet. Drapes looked dirty/soiled.

The room was clean and as expected. The beds were small but adequate comfort level. The heater woke us up every time it turned on. The breakfast was a typical continental breakfast. Check in and check out was easy. Parking wasn't an issue.

Room smelled like smoke. Was not real bad so stayed. Employees were nice. I ask for the AARP discount and she gave me $4 off is all. So I paid too much for room. I will not come back. No breakfast in morning.

Mr. Harry Patel the General Manager (owner operator as he claimed) Charged me and expressed explicitly that I should leave the hotel room. Threatened with filing fraud against me and cause me trouble. He called my bank asking for personal information that they refused to give him. Mrs. ** from Bank of Oklahoma witnessed the conversation on the phone and Bank of Oklahoma documented the incident. I called the corporate main number, they were helpful and promised me I would get a refund within 3-5 business days no later than 14 days. Mr. Patel double charged me same night and I called him to ask for explanation. He said it's just for a refund and should disappear next day.

I'm so disappointed with Quality Inn. I was shocked by having to pay a 200 cash dep., denied a handicap or ground floor room as I'm handicapped and use a cane and I KNOW they had one cuz I called after checking in with the rude desk clerk who looked for maybe 30 seconds and said "nope, Nothin". I called from my cell a few minutes after getting up to my room & asked to reserve a 1 bed, 1 night room that needs to be ground floor cuz I'm handicapped" and after about 10 min, the very friendly clerk named Jill said "oh, I can definitely do that for you, we have one left" same size, same price as the one I had in 2nd floor. I was so hurt by this. I used to manage a motel and if I saw a clerk treating guests poorly I'd train them myself.

I checked in the Danville, KY Quality Inn around 10pm after being on the road since 6am that morning with 2 children. We were given our key only to find our room occupied. Apparently someone working day shift have our room away. After being given the only other room available we opened the door to find a horrible stench of dead fish. After complaining to the front desk we were given air freshener. I sprayed the room and placed my phone on the nightstand, got ready for bed and noticed the bathroom floor and exterior of the tub were filthy. Being exhausted from our travel I left it to be addressed the next day. Turned down the bed to find ants crawling on the sheets. Reached for the phone to find ants on the nightstand and my phone. After complaining to the front desk a second time, I was told they had no other rooms and to quote “so you’ll be checking out”. I responded with “definitely as soon as I find another hotel”.

Long story. My son, 2 grandchildren, my husband who has dementia and I are at the mercy of Denver due to RV needing a transmission. Found a hypodermic needle in room. Son was given a box to clean it.

DO NOT STAY HERE! The worst customer service. They did not honor a credit, reschedule, or refund for my stay, after being positively tested for COVID. They said that “I should have given them more notice”. However, I did not have any symptoms. I was required to take the test for a new job and did not get the results until I was on my drive to Zion. I was told to quarantine for 14 days. I called the hotel immediately to let them know. They were not empathetic whatsoever!

Not world travelers, we! First major trip.. In our 70's. Son and family planned trip for all of us over a year ago. And this refers to only one night of our trip on way home. Mention this only because the concern regarding the Corona Virus and travel for our age group, especially, was high!! So, read and researched any site we could, as you can imagine. After reading Choice Hotel protocols which on face value appeared exemplary, and much deliberation, we went ahead with our trip. You are probably thinking, blah, blah, blah! But...

What I appreciate about the Quality Inn is what you get for the price. It affordable, breakfast is complimentary and always clean. Some of them have hot tub and pool. Our family who love road trip usually stay at Quality Inn as it is a sure bet.

The Choice rewards program with extra perks helps me quickly attain free rooms. Quality Inns is are a mid-range hotel; however, if you are looking for a place to sleep, this chain does the job well. The app works well finding a place to stay and the occasional "stay twice, get a free room" promo is great.

The people at the desk always remember me by name, that's always special. I recognized when a room was extra clean and pointed out how it was better than before and saw a definite increase in cleanliness thereafter.

Manager was super friendly and polite. Room was nice and cool. Extremely clean!! Definitely will book another stay. Loved the room. Colorful and inviting. Amazing service!!! Will tell friends and family about my wonderful stay.

I don’t recall any particular problem I encountered which is a good thing. If I asked for something I was accommodated. For example extra towels or pillow cases. It was in a good location for me and had the basics.

Quality Inn is a brand of Choice Hotels which is always good value for the money. The employees are professional, friendly and accommodating. There are still smoking rooms for some which is a nice change. Clean and quiet place.

The hotel chain are runned down. The rooms are not updated. There is mold and mildew in the bathroom. There was also mold on the ceiling. I noticed bugs in the corners. Housekeeping was terrible. The rooms also had odors. The curtains would not stay together. I also noticed stains on the sheets. I would not recommend this hotel to anyone. It was not fit for just a overnight stay. The front desk was rude. The wifi didn't work very well. The swimming pool was very nasty. I would not let my children even go there. They promised a free breakfast. It was only coffee and cold bagel. I was very disappointed in this hotel. The clientele there was very scary. People hang out all time of the night.

I guess you get what you pay for and Quality Inn is considered cheap? In Tyson’s corner VA it’s over $100 a night and non smoking rooms still smell like smoke and there’s peeling paint. I guess the high price is for the location but I’ve needed to stay for work and that’s the cheapest there is. I’d rather sleep in my car but my car doesn’t have a toilet. Staff is nice enough and a free bagel in the morning doesn’t hurt.

Well what more can you say about the hotel place and their rooms. The rooms have a great garden for you to walk around and you can walk down there to the line and get ready for a ride.

I booked the Quality Inn Airport South in Hollywood, GO for Dec 12-13 for a pre. cruise stay. I booked a non refundable fare. I canceled the cruise over concern about Covid 19. I did not expect a refund for the hotel but considering the extraordinary situation with this virus, I expected at least a credit for a future date. The hotel refused. I will never book with this chain again. Also, reading the other reviews about bed bugs, I am glad I did cancel.

For the most part managers go out of their way to try to give customers a very good experience. Rooms are very clean and any dissatisfaction from the customer is immediately met with attempts at rectification. The price is good If all you want is a decent night's sleep in a very clean room.

As a budget hotel is one of the best one out there. Rooms are spotless. Customer service is often pretty good and decent comparing to others chain hotels. Cancellation policies at least in PA are very friendly and convenient. Had to cancel a room not a while ago and got my refund in less than 72hrs. I recommended it for every traveler in a budget. I’ll give it 4 stars out of 5.

They're always really nice. Convenient place. I really hate hotels, but if I have to stay in one, this is where I try to go. Love the breakfast! That's the one thing about a hotel that beats a BnB. I've never had issues with cleanliness. Again, the staff is awesome. Very attentive and knowledgeable.

Consider what’s going on with this virus. We really enjoy our stay. The host went out of their way to make things comfortable for us. Price was in our range so we stayed three different Quality Inns on our trip from North Carolina and Wisconsin. I highly recommend staying there.

Every time I have stayed, there is breakfast included. the hours of the breakfast cover the majority of time necessary for all staying. The service at the front desk has been great. When I needed something printed off, they have accommodated my request. When I need something for the room, it usually taken care of. The price paid for the room is a good rate. Check in and out times are adequate.

We have had excellent experience with Quality Inns over several years and in several places. It is closer to budget and the purpose is a clean, comfortable room. The breakfast prevents having to leave and stop at once to accomplish getting food. We are quite pleased.

I find this hotel very acceptable! Clean! The staff is always accommodating. Breakfast is always fresh and area are always clean. More affordable than the higher end hotels as well! I would recommend.

Never ended up staying here. Made a reservation and realized that I forgot to enter the correct amount of guests. So, to be an honest person, I immediately canceled that reservation and made a new one with the correct amount of guests (which was understandably a bit more money). After 24 hours, my account was charged for both reservations. I called to find out why I was charged for a room I cancelled minutes after I booked it. The man I got on the phone was extremely disrespectful and began berating me. When I gave him my information, he yelled at me again saying I had no rooms booked with them. After I tried again to calmly reexplain the situation, he began yelling at me again saying he only saw one reservation.

Bedbugs. Double charged. Rude customer service. 454 James st Syracuse NY.. Woke up 5am to bedbugs bitten me. Immediately leave. Was told manager will be in at 7am..so I sat in my car at 730. Was told I will be refund.. Around 2pm another 87.00 dollar charge hit my account so I called back confused and was told it was a “employee mistake“ and was rudely hung up on.. So for 7hrs stay I was doubled charged for a bedbugs infested room.. I have the pictures.

Supposedly they say no free breakfast because coronavirus, but yet prices are still the same. Never again! Worst place ever stayed. Have to be in by 1 am and can't leave before 6 am. Like being in prison or something. Only cleans room 1 times a week. Terrible service. Burnt spots on bed covers, burnt spots on carpet, roaches, just terrible.

While staying at the Bucyrus, Ohio Hotel. I was always greeted with a smile From the owner to the front desk staff, Ms. Heather ** always raised the bar in hospitality. The House keeping manager Molly Also was always happy to help in any way. My hat goes off to these young ladies, they made our stay here more close to home. Ladies keep up the GREAT work, looking forward to staying at this location again. Salutes to all of your efforts, and work.

My husband and I just wanted to get a hotel room with a hot tub in it. We was to leave. Only been in the room for 2 hours because they said we were in the room smoking and we wasn't. Charged us $419.00.

The Quality Inn in St. Petersburg Florida on 34th St., North 1400 block, is an absolute disgusting pig pen. Shame on the state of Florida for allowing it to exist. It is home to many poor people, homeless, drug addicts, welfare recipients, and more. The lobby looks great, don’t let it fool you and don’t believe, ever, a positive word about this place. It is the worst of the worst. There was blood on the walls, the toilet and tub were actually painted, the toilet didn’t work, the bedspread had stains or body fluids, all over it, the carpeting was beyond dirty originally all brown it was now black with Filth. If anyone has anything positive to say about this place they are, perhaps drugged, drunk, or insane. That’s my experience.

No Stars!! Do not book any rooms at 4900 Hollywood Blvd, Miami FL. Management and Customer Service very unprofessional. The Jazz in the Gardens event has been postponed due to the Coronavirus. So after I called to “Inquire” about canceling my credit card was charged March 12. The reservation was March 14-March 15. They charged my credit card again March 15 and we never stayed there. Total charge $430 and hotel is old. You can never speak directly to a manager or staff and they block your number so you can't get through. God Speed calling Corporate.. Horrible experience!! They can keep their ALL their points.

Dirty room! Unsafe room conditions. Waterpark unmanaged by staff and dirty. We refused to stay and checked out after a few hours of trying to make the best of a bad situation. Pictures attached. Closet broken, hooks coming off wall, air conditioner cover falling off, making it dangerous for my grandchildren, air conditioner door would not stay closed. Filthy shower with no drain cover, ceiling tiles dirty & falling, cobwebs in coffee basket!!! Just completely dirty. A nightmare to get refunded! They charged me extra, when they offered me a room refund! Trying to get a refund on the overcharged amounts this morning. We refused to even stay overnight!

My experience with this hotel is the worse nightmare. I experienced discrimination from the General Manager Malcom, and head of house keeper Laurie. I have been going through some things and I had an important conversation with a friend of mine that I knew and the General Manager yelled in an unprofessional and unethical manner, which wasn’t appropriate to be yelling at a guest of the hotel. Laurie was verbally stating personal matters regarding another employee that I did not ask to hear as I was going into the cafeteria to get some hot water for my tea.

Updated on 02/16/2020: After 3 hours Megan called to say I needed to reg my guests. I told her they are not here yet. She then very rudely said she would kick me out if I have anyone up there. I hung up on her. She then came to my door pounding like she was breaking in and informed me I was to leave and in 15 min she will police. She said I was being kicked out for being rude. I left and have posted reviews on Consumer Affairs and elsewhere. I have stayed at Choice Hotels 38 times the year alone and have never been treated with such disrespect. To make it worse the hotel is refusing a refund. I gave a 5 star review weeks ago and was invited back by owner and this is greeting I get. Stay away from this hotel or if you must stay clear of MEGAN. She will kick you out for being rude in her opinion although being rude seems to be A requirement to work there.

Stayed at the Quality Inn in Wilkes Barre, Pa. They claimed my first card was stuck in their system and asked me to use another. Both charges came thru and have yet to receive promised refund. Even corporate acknowledged problem but told me to address with Amex and Discover. No one seems to know the managing partner name. Hotel was not anything even close to nice but for a seven hour stay had to make do.

I booked a room at the Quality Inn Philadelphia Airport this past Thanksgiving weekend. The power went out after 5 minutes of me checking in. The room was completely filthy. The tub was covered in grime. The towels looked like there was dried blood on them. I cannot even begin to describe the stains on the bed sheets. I understand it was a holiday, however it took 6 phone calls (including 2 transfers to dead lines) to get booked at another property with no recompense offered. The associate told me my situation was going to be 'escalated'. I'm still waiting on that. I finally spoke to someone who called himself a 'supervisor' to complain and was only offered an additional 2000 points for my troubles which I have yet to receive. I've sent 2 emails and have yet to receive even an acknowledgement they were received. Poor service all around.

ABSOLUTE MESS. Got no sleep. people running everywhere, all times. Day and night. Unclean and the people working there looked the same. Worried about going to and from my car. Will NEVER make that mistake again!

The floors were so filthy that my husband and I had to throw our socks away. The floors were sticky with animal urine and filth as if it had never even been vacuumed or cleaned at all. There was black mold in the bathroom. There was a Tennessee black tarantula and a black widow in the room. Having lupus, an autoimmune disease, if I had gotten bitten, I would most likely die. The lady at the front desk was incredibly rude and disrespectful and gave us another room which was also infested with black widow spiders and spider eggs. Upon returning to the front desk, she told my husband and I that we could “sleep with the bugs or get out” and refused to give us a refund. So we went to another location.

Hotel is dirty and staff are crooks. My watch was stolen by housekeeping and multiple fraudulent transactions were charged to my card. Stay away fr Quality Inn on Woodlawn in Charlotte NC. The hotel is in a bad crime ridden area. It's not unusual to see prostitutes and drug dealers soliciting illegal activity.

Checked my son and his girlfriend in at Quality Inn motel Danville Kentucky for a week. One hour later after check-in my son calls front desk 'bout bugs and Spiders in room. They put him in another room. Tuesday to Friday girlfriend gets bitten by bed bugs on her arm and legs. Have pictures to prove it. My son had went everyday to tell them needs be cleaned better. Saturday he finally sees manager and told him about their situation. Manager told my son he needs leave the property and was calling the cops. My son left. Called me. So I drove 30 miles to get his belongings.

I've been traveling for over 40 years, both professionally and personally and this was the WORST HOTEL I'VE EVER EXPERIENCED. Dingy, cramp, horrible odor, worn-out everything. The bathroom door wouldn't open far enough to walk through. Had to sidle sideways. We were booked for four nights. Arrived at midnight and were out-the-door and gone to another hotel - a very nice Hampton Inn a few blocks away - by 7:am the next morning. Do yourself a favor and avoid the Quality Inn in Seattle near the Space Needle at all cost!

Stayed at the Quality Inn in KC, Mo. East I70 and Noland Road. Checking in was ok and hopeful, it looked like they were remodeling. Go to the room and it smells musty and I swear the carpet felt damp. It's ok. We just need to sleep there. We are not moving in. Stayed two nights, the second night I gave them a picture of a slug climbing the wall, we disposed of him too. Checked out the next morning, was told they would credit 50% for the second night, cool it's better than nothing, 20 minutes later they called to offer 2000 points towards our next stay, no thank you. I'm not coming back. So then they call back and tell me they are giving me a 15% discount instead. I ask about the 50% they said they were giving and she just said her manager said "No". So unless you like slimy creatures and wet carpet find some place else to stay.

Unfriendly staff, filthy rooms and reception area, broken lights in and outside of room, dead bugs in light globe in bathroom, broken locks on door, peeling paint in room, filthy carpets in guest rooms as well as reception areas with piles of filth in every corner, papers, cigarette butts, cans and trash littering property. Low water pressure. A manager, and I use the term loosely, who sat staring at a computer all day long. Had no interest in legitimate complaints at all and blamed the condition of the hotel on previous management. This place should never be recommended and I seriously believe the Board of Health needs to be called in for an inspection.

First, the front desk clerk was unfriendly. Was not courteous. Second, the hall carpet is filthy. The bathroom had roaches, the beds appear dirty, and the hair dryer appears unclean. I’ll never stay here again. I guess no matter which Quality Inn you stay, they’re all the same. Reviews are definitely true....

The building was very nice. However any hotel that requires you to be over 21 is dumb. You graduate high school when you are 18. You are usually a college freshman while you’re 18. A sophomore when you are 19 and usually a junior when you are 20-21. Hell some people get married right out of high school. You are legally an adult when you are 18. If hotels' requirements are to be 21 then if you travel on vacation before school or have a family and go travel you’d basically have to sleep in your car because you wouldn’t be old enough to rent a room. That is dumb. If you are old enough to serve your country, buy nicotine, gamble, you are old enough to rent a dang room at a hotel. If they say “well it’s because we have a open bar” ummm last time I checked bartenders and cashiers are supposed to ID you if you look under 25. Some are required to check when you look under 40. That’s a lame excuse.

Terrible odor, either mold or mildew, bed was horrible odor, either mold or mildew, bed was deplorable, unable to sleep! Checked out at 6:50 a.m. Called town offices next day to inform of problem, they are sending a health inspector over today! This is Cape Cod, a tourist destination, a shame they allow this place to operate!

BED BUG WARNING & ATROCIOUS CUSTOMER SERVICE. On July 13, 2019, our party of five checked in and spent one night in room #** at the Quality Inn Fallbrook I-15. On July 14, Bug bites began appearing on our party after returning home that evening. On July 15th, a bed bug was found in one of the bags that had been stored in the hotel room. Upon finding the bug, our party notified the hotel manager, Geneva, of the situation via phone and email and also various customer service email addresses for Choice Hotels. In our email, we requested that the room be inspected/treated by a licensed pest control vendor, and for a copy of that inspection report.

Somebody put the telephone in the safe and the room was disgusting and the pillows and beds smelled like urine. The coffee wanted to make me vomit. The free breakfast was so gross that I would rather starve than eat that disgusting cheap food. The workers were complete bums and did not know what they were doing. The lady at the front desk would just sit on the 2nd floor and hide so she did not have to work. It took my family 30 minutes to find her. Service like that grosses me out and I would of rather slept in my car. This was the Quality Inn Huron Ohio. Avoid this place at all cost. You will be disgusted by the food and coffee and room quality. This is not the Quality Inn. This is the Bed Bug Inn or the Junkyard Inn.

Extremely frustrated by this "Quality" Inn in San Antonio. Location is E Houston St, San Antonio TX near I-10, AT&T Center. My son was booked for 1 night here to attend a concert at the AT&T Center. Upon arrival he paid $92 on his credit card. Went to the room and the window AC wasn't cold. They switched him to another room, but the same thing...no cold ac or working fridge. I've tried to call the front desk, but Pria on the phone only kept repeating that he couldn't get a refund. It was less than 24 hr cancellation notice. Seriously? How would we know that the AC didn't work in advance? I asked to speak to a manager and she hung up the phone. Instead of simply refunding his money so he could find a new hotel, they argue and refuse to give good customer service.

Check in took about 30 min but the front desk clerk was friendly. We went to our room on the 3rd floor. It looked run down, old fashioned, and the bed box that the mattress was on was on its last leg. I was going to make the best of a bad situation until I seen period blood on the chair seat and arm. I went downstairs to complain and was put in a "better room" on the 4th floor that had a terrible stitch. "What is that smell" I repeated over and over again. Opened the armoire and it was 2 long, dusty, crusty, stinky black socks inside. I picked them up with a bag and headed to the front desk. Now I'm noticing everything, the carpet was dirty, people walking around with no shoes, the halls stank, and I have no doubt that people pee in the pool here. Ijs. I got my money back and went to the Hilton.

Checked into the Quality Inn at Ocean Shores WA on July 6th 2019. We were absolutely disgusted by the condition of the hotel. As a franchise owner I understand the importance of basic hygiene but frankly there was little to be had here. I write this email out of frustration as an initial email was returned with an automated response while my first call was hung up on before I managed to talk and the second was offered with 2000 points which was not why I called. We decided on a quick post 4 July drive to Ocean Shores for horse riding and scooters on the beach. All went well except for Quality Inn Ocean Shores. Here's what we experienced.

I booked a room at Quality Suites for the Whirlpool king suite. The Whirlpool was DIRTY!! Hair and dirt in the tub. I reached out to the front desk for a maid or even cleaning supplies to clean it myself. They didn't help there. I spent over an hour trying to clean it with towels and a small bottle of disinfectant spray. After that, the tub was leaking bad. If I would of slipped, it would of been trouble. I informed the front desk and Scott the manager told me "Nobody twisted your arm to give us your money," after asking for a refund. I wasn't even in the room 2 hours. After dealing with that, I was thrown off the property for asking for the refund. I was also charged 4 times for that 1 night I didn't even stay there. This was the worst experience. Dealing with Choice Hotel customer service is terrible as well... Just a terrible company all around.

Where do I begin... Do not book a stay here. If I could leave -10 stars, I would. If you look at the pictures online, they are more than deceiving. We pull up, notice there’s a gentlemen’s club next door. Cool, no problem. Go to check in, staff seemed friendly. We proceeded to get instructions to where the room was located, asked for an elevator, and we were told there was none. We are traveling with someone who is disabled and cannot climb stairs, especially how many there were in this building (around 15-20). We get to the stairwell, it smells like piss, weed, and cigarette smoke. We get to the top, it’s muggy, stinks, and people are coming in and out of their hotel rooms and you can smell the stench of weed coming right after them. We get to our rooms down the hall, both of them look as though the doors have been busted through by raids, whether it be police or from other drug-related issues.

We have stayed at this Quality Inn before and wanted to give them one more try to make things right. Mistake. The room was overpriced at $85. + 50. For our two dogs. The phone didn't work. There was no microwave or small fridge, the hair dryer didn't work. The bed clothes were ripped and the carpet was filthy. I guess because we travel with our dogs, we are 2nd class citizens. The first time we stayed there was water dripping on the floor under the sink and my husband went to the front desk and they said they knew. So they shut off the hot water but it leaked all night. We normally stay at La Quinta with our dogs, and have never had a bad room.

My husband booked a two night stay in the Fort Bragg, Fayetteville, NC Quality Inn hotel. We had a nonrefundable room for June 7th, 2019 and for June 14th, 2019. The first time we stayed here was on June 7th, 2019 on our way to Florida. The room was very run down, old and in desperate need of repair as well as a good cleaning. People were in the hallway all night knocking on the doors, slamming doors, yelling, talking loudly, and partying inside and outside of the building. We survived that regrettable mistake and I was hoping it was just a bad experience. My husband should have canceled the next stay and just took the loss of the non-refundable room. We stayed again at this hotel on June 14th.

The rules don't apply to everyone. My grandchildren were told they had to eat their breakfast in the lobby, when others were taking theirs out. They were threatened at the pool. If you lose money in the vending machines, it's your problem. They don't care. The washer and/or dryer chewed up some of my clothes, I had to throw them away. No positivity at all.

This has been by far the worst experience in my life when staying at a hotel!!!! My sister and I checked in on May 30th a Thursday night. It was apparent that the lady that checked us in at the Cullman, Alabama Quality Inn did not know what she was doing. We asked if we could use a different card on file. She said yes. We went to the room and I checked my bank account and I was charged 3 different times. My sister checked hers and she was charged once. We were charged almost $2500 for a 3 night stay at a crappy hotel. This was our vacation! This meant we did not have any spending money, overdraft fees, etc. we had to have money wired to us just to enjoy our time from our parents. I have YET to receive a refund ONE WEEK later!!!!

Manager was unavailable when needed and did not return phone calls. The clientele was low class, noisy, disrespectful. The police had to be called at 4 am after numerous requests for clients to quiet down. Rooms smelled moldy and damp. The pool was dirty.

Clean, but older hotel (Quality Inn) great breakfast, close to FLETC where we were attending a graduation. Great food and conveniences all around us, and one of the restaurants Toucans next door to Quality Inn, gave us a 10% discount on our food as well.

My Company booked a 14-night stay through the website. Our stay was supposed to be from 5/13/19 to 5/27/19. My son went into the emergency room on May 6th, and remained there until the afternoon of the 9th, (flight was scheduled for May 10th at 5:30am). When I called to cancel on May 7th, (almost a week before) I was informed that I could not cancel my reservation and my credit card had already been charged ($1,515.95). At no time during the reservation process was there anything stating that I would not be able to cancel. The cancellation policy reads “We have a 24 Hours cancellation Policy. If you wish to cancel. You must do so by 3 PM 24 hours or 1 day prior to your arrival date. If you cancel or modify post the expiration of the Cancellation Period or you fail to show up, a no-show charge will be levied on your credit card for a FULL NIGHT plus taxes and fee”.

The morning after my stay I inquired about purchasing a breakfast ticket for an associate joining me for breakfast. The desk clerk was very accommodating and gave me a ticket saying there would be no charge. On checking out the same desk clerk told me her manager said to charge $20 for the breakfast. It was definitely billed on my card. So much for customer service to a loyal Choice member.

It was a very nice experience. We had a nice room and a good breakfast. Until the kids decided to take a bath. As I am getting them out I notice there was mold all behind the toilet and on the window seal. I packed up and went to check out. I went to tell the front about the issues and all they told me was, "What are you waiting for a receipt." Like me and my family didn't just stay all night in a room with mold.

My partner and I came to Quality Inn at Fort Smith, Arkansas and everything was fine initially when we arrived however, when we went to bed, we were awoken around 2:30am to scampering, scratching, and pattering sounds in the wall and ceiling. It was literally rodents! It sounded like two of them running back and forth! So my partner and I went to the front desk and asked for a refund because we were not going to stay in a "hotel" that had rats/squirrels/mice, whatever. Anyway, we were treated rudely at the front desk and we have been trying to ask for a refund for the days that we did not stay there.

They took my $160 and gave me nothing. I recently travelled 400 miles to North Carolina to pick up a dog. Plan was to drive down with my adult son, stay in hotel, return the next day. I wasn't planning to stay at a Quality Inn but someone in the area that I know raved about it and said it was pet friendly. Since this was a dog person, I did not check it out myself, assuming they would know. Corporate website offered me a discount to make a non-refundable reservation for two rooms. Called the day we arrived and turns out hotel is not pet friendly. Since the reservation was made through the corporate website and not the local hotel, the hotel manager said he was pretty sure corporate would let me use the money on a future stay elsewhere.

The breakfast was good and filling. The sausage was different from the usual burnt bacon at some hotels. However, I would have love to have something like a fruit plate. Also some more choices on the types of tea. I like.

Recent stay in Pinetop Az on 3-4. TERRIBLE communication when making reservation. Beds were nice & a partial room remodel. Carpet peeling at door frame. Manager's wife came out in PJ's at breakfast. Not very professional. Definitely needs people skills reviewed. This facility does not meet other Quality Inns that we have stayed at.

I moved from Chapel Hill NC to Baltimore MD for work. When I came back to visit my family, the lady asked for my license, and then refused to check me in because they had a new rule where people can't stay there if they live within 50 miles. I tried to explain I had moved 7 hours North about a month ago, but then she threatened to call the police if I didn't leave. Take my advice: STAY AWAY from Choice Hotels. Here's the contact information of the place you should avoid like the plague.

This one of the worst hotels we have ever stayed in. The room was DIRTY. I just killed 6 Cockroaches in the bathroom. The breakfast was very uncomfortable. They have a woman who gives you dirty looks while you eat. They ran out of many things that were never replaced. Disgraceful. There were no towels in the room when we arrived and when I called they would not give me more than 2 thin towels. I will never stay at any Quality Inn again. This hotel chain should be called no such thing as quality. They are substandard.

Made a reservation several weeks in advance, for 2 rooms with Choice Hotel. I printed out my reservation. Upon arrival the desk clerk would not honor the reservation for the quoted price. I have dealt with Choice for at least 7 years, this was a 1st. The clerk was rude and refused to accommodate. Called Choice for assistance and long story short ended up at a Holiday Inn (Found on our own). The desk clerk ran my credit card number after she said she would not accommodate us and without my signature. I called my card immediately and I will pursue any charges possible for the huge error.

I made reservations at the Quality Inn in Cameron Park, CA for 11/20/2018 leaving 11/23/2018. Due to a death in the family, I had to change our stay to 11/23 through 11/25. The cancellation was granted because it was within the same week. they charged me $333.81 on 11/14/2018 and then again for the new reservation in the amount of $392.70. The supervisor Adam assured me I would receive 2 days refund which never happened. So, I was charged $726.51 for a 3 night stay.

I had a very poor reception with the manager of the Gainesville Quality Inn. She was rude, agitated, demeaning and very unpleasant. I had trouble with reservations and had to call the hotel later to get confirmation of earlier cancellations and it was not a pleasant experience. Also, the girl taking care of the breakfast was alone and unable to handle all her guests. She was not to blame and I felt really bad for her but her manager definitely wasn't on hand to help her. Our room was clean and the hotel itself was very nice just bad management.

The bathroom is a refrigerator literally. It's small and a icebox! The towels are pool towels without the stripe. The toilet bowl is a cube of Ice. (I'm NOT a ESKIMO) The bathroom floor and sink area floor is so cold I caught a cramp. The pool water and pool area was freezing. My 8 pound Chihuahua was shivering even with his pj on! Had to ask for 4 pool towels. My dog is a trained service dog. When I went to front desk and asked if maintenance can check the pool water and temp of the water being it was so cold in there her response was well no one ever complained before? Ok but that wasn't my question?!?

December 3rd 2018 5:30 a.m. Woke up to boyfriend screaming what the **. Said something bit his left leg. Lift the covers and seen a huge bug bite on his left leg. Didn't know what to do so I throw my clothes on ran to the front desk. Only spoke to the night auditor. Wrote a note for the owner of management for them to contact me or fix this situation as soon as possible. Very terrifying.

When we got to the hotel, about 8:00 PM, the lobby was almost dark and nobody was around. There was a phone and sign that said to call 200 for service. I called it three times and it just rang to another phone on a desk beside it. We looked around outside and there was no one in sight. I stepped to the door at back and called out, "Is anyone here?" A lady came in from the side of the road and fixed her a coffee. I asked, "Do you work here?" She said, "No. But somebody will be around in a little while." I got my cell phone and called the hotel number, the same phone beside me rang.

Because of a college homecoming all other hotels were booked. Otherwise we would never have stayed. Problems: 1st room: #226 Bed was made to appear as if it was clean, however, when we pulled the covers back the sheets were obviously slept in. The smoke alarm was missing and wires were hanging out of the wall. It was a non-smoking room but the smell of cigarettes was extra strong. Requested a different room.

Quality Inn, Worcester, Mass July 2018. Walking into the lobby everything stunk like cigarettes. The carpet was filthy the chairs were filthy, we checked in hoping the rooms were better and there was a horrific smell in the stairwells. We got in the room and there were stains on the carpet and the bathroom had not been cleaned. Before we even put our bags down someone noticed bed bugs in their room and we were out of there. Management seemed very surprised by all of this which I found hard to believe. I insisted on going to another hotel and they were hesitant to reimburse me although eventually they did.

I had a problem with the Quality Inn in Brattleboro, VT. I see they are already rated an F with the BBB. I want to report them for unscrupulous practices. In my case, they took a credit card and charged a different card even though we told them specifically not to charge the first card. They did anyway, causing me to have $84 in overdraft fees, and they won't refund the money. I want the money refunded because it was their fault. Plus, they don't care anyway. The guy hung up on me when I told him he was stalling and wasn't going to help me.

My husband stayed here while visiting our children, who attend The University of Tennessee. Since we were coming on a ballgame weekend most of hotels were already booked. Unfortunately, we arrived late in the evening and were exhausted so we decided to just tough it out. Throughout our 9 hour visit we constantly saw bugs and then noticed a tremendous amount of mold, mildew and just overall filth. The room apparently hadn’t been vacuumed or dusted in a very long time. The floors and walls were covered with dirt. I reported the situation around 7am and we immediately checked out and canceled the rest of our reservation. The assistant manager did give us a discount of $20 and accepted our cancellation. I will NEVER stay in a Quality Inn again and I advise you to do the same.

Checked in and was charged a high rate. I inquired why (we are a Choice member) and she stated because of an event in town, which I was not a part of. Room needs updating desperately. Also by one entry door on 2nd floor which whenever someone comes or goes slams and literally shook the headboard of our bed. Got 3 hours sleep. Hotel needs updating desperately. NOT happy with Choice hotels and probably will avoid all future travel with them. Also kids running up and down hallway at 1 am. Called front desk. They did do a tour to see what was going on. Still the door slams shut on 2nd floor entrance and about knocks you out of bed. This was at 1500 W Malone Ave in Gallup. We stayed 9/7/18 and checked out on 9/18. Very high charge for a lousy room and stay.

When I checked in, they charged me already. I am an exchange student, so I just could pay by cash at that time. They gave me no receipt. When I checked out, they asked me to pay ONE MORE TIME. Then I just asked to check the camera, and they told me there was no camera there. (It was my bad that I was too angry to look around and find out if there is a camera or not. They have one, actually). They took my phone number and said that they would check again and call me.

Had made reservations for 1st floor 2 weeks after knee replacement. Was put on third floor. Elevator broke since day 1. Had to walk 250 feet to stairwell down to 1st floor then 250 feet to lobby. They had to make my key again three times and made it for the room across from me. Left large bags of trash by my room for three days stunk. Asked for towels. They said come get them. AC leaked. 1/2 of my carpet was wet. When I checked in tub was plugged, people running in the halls all night. They had no one to send to stop it. They offered a small 20% off the bill. I will never send anyone or go there again.

We used Expedia to book a room for two on the 26th of July. The website had malfunctioned, which caused the booking to advance to August 5th instead. I immediately caught the error and contacted Expedia. The representative from Expedia was very helpful and stated the cancellation had been confirmed. Monday July 30th, the charge for the room had posted anyhow. Called Expedia yet again, and they confirmed on their end the cancellation. From Monday on it has been a nightmare trying to actually speak with the manager of the Everett Quality Inn. We have called corporate twice, only to be told it is at the manager's discretion or Expedia needs to issue a refund. This is outright theft, considering we paid for services not received. No mention of a future credit with hotel, no apology, no customer satisfaction. I will be contacting the Better Business Bureau and writing other reviews elsewhere.

On August 2nd, 2018, I was looking for a good deal on hotels near The Ark Encounter in Kentucky. I found Quality Inn and Suites in Florence Kentucky and thought both the price and the distance from the attraction were perfect. I would be booking my reservations for a group through booking.com and noticed that prior to confirming my reservations there was a warning that not all hotel reservations made through the site were refundable. The message instructed the reader to verify with the individual hotel property their cancellations policy prior to booking, in order to verify cancellation costs. I called (859) 371-0081, and spoke with their front desk clerk, Adrian. I explained to him that I was booking for a group and would most likely have to cancel some days if I made a reservation through booking.com.

Quality Inn in London Ontario - I have stayed at many Choice hotels and book them because of their great consistency and upkeep. This Hotel is disgusting, when ask to unblock the toilet and fix the sink blockage, the desk said, "Sure. We will do that right away." Came back after dinner and nothing was done. I complained the next day (2 night stay), they had sports team all booked and would not change the room. We paid way too much for this substandard hotel with heavily stained carpets throughout. The desk clerk would not discount us for the stay. This hotel should not be part of Choice properties. The management doesn't care and even the night clerk said that the staff was cut by 2. That should have been the indicator. Management refuses to talk and we should receive a credit for a horrible, 2 days.

I was traveling to New Port Richey Florida to visit my aunt on the road for 2 days. I finally reached my destination and checked in to the Quality Inn. But the room had a big puddle of water and ranked of mold, when I sat on the bed to call front desk the bed went down. The GM was very rude and didn't care about my complaints. Yes I was agitated you would be to after 17 hours plus on the road. I left and he said, "I don't want you at my hotel". I called the 800 line and they would only refund me 30.00 for a 2 night stay. Never again and I guess they need their money to fund those horrible commercial.

July 1, 2018, my wife and I checked into the Quality Inn located in Decatur IN. The temperature outside was a humid 92 degrees. It was so pleasing to set the air conditioner to a pleasant temperature once we arrived in the room. After turning on the fan to a low speed it began making a noise. The noise stopped after the room temperature was meet. Every time that the air conditioner started, the same noise would appear. Woke up at 4:00 a.m. to a very warm room. The air conditioner had stop working. Had to turn the fan on to get air into the room.

This establishment should not be operational! The customer service is horrible!! The hotel is on a list at the USO inside of the Seattle, WA (Tecoma). Our military personnel and families are being directed to stay at the ran down, filthy, overpriced, misrepresented joke of a hotel. My husband is currently deployed to South Korea and I am able to visit him but because of a postponement of my flight I had to subject myself to a last minute place to stay. I called 6 times and there was no answer at the front desk. I had to make my reservation on a whim because it was already 2:45 am July 1, 2018.

I would avoid this place at all costs. Several bad experiences with housekeeping and desk mgr didn't really care. Checked in Thurs 6/21/18. Friday had no room service and no clean towels, shampoo etc. Saturday had room service and got new hand towels but no bath towels. Went to front desk at night and got 2 clean bath towels, and told mgr what happened and he seemed upset but didn't say anything. Sunday came back to room at 8:30 pm and found a "do not disturb" sign on outside of door. It was on the inside when I had left in the morning. The 2 clean bath towels that I had placed on rack over toilet clean and unused were now gone and not replaced. Went to front desk and complained to night mgr who told me guests who stay over have to request room service and bring dirty towels to desk for clean ones.

Bed bugs. Absolutely disgusting. Very dirty and the staff is even worse then. They yelling and cursing at us. I have never been treated so horrible in my life. The “manager” or whatever she is pushed my husband. Absolutely a disaster. Couldn’t close the curtains. Had to clip them shut and we didn’t have a handset for our phone. Stains on the sheets and bed bugs everywhere. So so disgusting.

My wife and I made reservations in a Quality Inn at 4 South New Middletown Rd, Media, PA this past week. I do not plan to stay in any Comfort Inn again. This whole facility, while posting No Smoking signs, reeked from tobacco smoke. Luckily the desk clerk at the time we arrived was kind enough to show us 5 different rooms before we found one that smelled the least, and the only way to keep it from being overpowering was to keep the fan running on high the whole time we were in the room.

Quality Inn & Suites Woodland - Sacramento CA: This place was a nightmare. I reserved it months in advance. When I get there at 9:30 am and had to pay $25 fee to check in early or wait 'til 2:30 pm. Then because my debit card wasn't a credit card I had to put down a $100 deposit that the company doesn't release 3 to 5 days after you check out. Even though their websites say pet friendly they're not. I had a dog in my room for an hour that was super well behaved, wasn't left alone, I left the hotel room with dog and my party, when I got back to my hotel that evening I was locked out of my room.

Here the review I posted on Yelp, then here is the e-mail I received from the GM. I stayed at Quality Inn in Mount Juliet Tn, Had a horrible experience. The room was 302 ended up with bed bugs, the fridge was nasty, the internet sucked. They comp my room, gave me another room that was being remodeled. Had no TV, bathroom was not cleaned, not happy at all, the management never come talked to me. Also I have pics of the room, bed and bug bites on my body not worth the 165 dollars at all Sherri Chanthavong. "We have blocked the room 302 since you checked out and call the Terminix company to inspect the room. He did it today, did not find any evidence of bed bugs. As soon as we get in writing we will charge the money that we have refunded to you and send the Terminix copy of evidence to choice."

We stayed at the Quality Inn Cedar Point in Huron, OH over the Mother’s Day weekend. The rooms itself was dingy and dark. The doors (to hallway and bathroom) didn’t close correctly, unless you really pushed hard. The heater and air conditioner unit did not work either. But by the time we had discovered these problems we had unloaded our car and the kids were tired, so didn’t want to ask for a room change. We went to pool and there were no towels, the floor was so slick outside the pool you had to shuffle in order to not slip, and my daughter did slip and hit her head. There was a dirty Shop Vac sitting out in pool area. The hallway carpet was dirty and the breakfast was less than appealing with watered down juice and cooking appliances that didn’t work.

Quality Inn & Suites Chesterfield Village (MO165) - Booked two rooms for Friday May 11 and Saturday 12. Walking into the lobby of this hotel was a disappointment, very cold and impersonal. Jhongg was very slow and impersonal checking us in. Our rooms were on the second floor and there was no elevator, so we had to carry all of our things up to the second floor. The carpet on the stairs and down the hallways was dirty and smelled, we opened the door to our hot, stuffy bad smelling rooms. The carpet was dirty and smelled, the microwave was dirty inside and the fridge smelled so bad we couldn't use it. There were cob for a bit. This is the worst hotel I've ever stayed in. Webs in the corner behind a chair that smelled like urine.

We booked our wedding with Quality Inn and Suites in Belmont, WI in early March 2017. Signed a contract and everything to have whole wedding and reception at this establishment. The owners of this hotel have been good to work with and accommodating as much as can be expected after corporate office put them in a bad predicament. We were booked to have our wedding in August 2018 and put down a deposit to hold that date. When my fiancée went up to the hotel in early January 2018, to talk to the owners about decorations and put more money down on the payment, she was informed that us and another couple would have to move our dates and maybe even our wedding because the corporate office had booked those weekends in August to install new air conditioning units.

Quality Inn 117 Cedar Lane, Knoxville Tennessee - I prepaid for this room thru SnapTravel but had to pay for it again. The room was dirty, had dirty towels in back of the door. I went to tell front desk & they were smoking ** in lobby & gave me pool towels. When I checked out I was given a receipt only to have it ripped out of my hand & told it was policy to not give receipts so BEWARE, DO NOT STAY HERE!!!

When I got to the front desk at 2075 East Tipton Street. Seymour, Indiana the girl at the front desk was holding her baby in her arms. With 2 other kids running around in the back area. Completely unprofessional way to a guest. When I got my 2 keys to my door I couldn’t get in my door for over 10 minutes until a guy with the master keys let me into my room. That was very inconvenient driving 4 hours to get there and wanting to go to bed.

The rooms at Kill Devil Hills, NC were small but the more expensive one we had included an ocean view, which was nice. But the place was too busy and noisy. We had a do not disturb sign on door, but cleaning came in anyway. The breakfast was good, but just OK. The parking was limited and on a busy holiday weekend very challenging to locate a parking spot.

After having never seen a bed bug in my life had thousands in damages from them. So I now check all hotels. First hotel I stayed in was Quality Hotel in Scottsburg Indiana. 11 pm in first 5 minutes I pulled back the sheets and found several baby bedbugs scattering. Also a larger stink bug. I stopped my son from unpacking and went back to front desk. They made me wait. Now it's almost 11:30 pm. Finally I blurted out, "Here's your keys. I am not staying. You have bedbugs!" She replied, "Well I will have to check." I told her they have already wasted my valuable time and risked our health. I still have to find another hotel and it's almost midnight now. I left. Bam. First thing in morning I get an alert from my bank. They charged me for the room. I called them right way, demanded to speak to a manager and they told me he stepped out!

The Quality Inn in Petaluma, CA has clean rooms, everything worked, good wi-fi but forget about sleeping. People were nice but said we'd have a quiet room but such room did not exist even though we had a 2 room suite. Hotel was way too loud. Surrounded on 3 sides by freeway and no heavy windows or soundproofing to take care of the racket.

I am sitting here upset and sick to my stomach realizing that companies can get away with the things you’re doing to consumers. I decided I’m going to fight back with every breath in my body and let everyone know as many people as possible about my horrible experience over the weekend in Youngstown Ohio at the Quality Inn on Belmont. When I left the hotel I left an expensive sweater behind. I called the hotel within two hours to say that I left it. I informed the front desk that was left on the bed. I asked if housekeeping would send the sweater downstairs and I would have someone pick it up because I had already Ohio. I was informed they were too busy to do that. I told her I will call back. I did call back she was very agitated that I called again Layla and Sam were the two young ladies on the desk. After calling several times I saw was not going to get any satisfaction at that level.

We stayed at the Quality Inn in downtown Seattle Feb 28th-March 5th 2018 for the ECCC convention. Here is a list of things we put with while there. 1) Bathroom mirror was held up by leaning on towel rack (photo below). 2) Room was so dirty we used a pack of Clorox wipes to wipe everything down. 3) Top dresser drawer couldn’t hold any clothes because the bottom piece was separated and clothes weight would stop it from closing. 4) Entry security lock was broken and coming off (photos below). 5) Tub wouldn’t drain so we stood in dirty water while showering.

I stayed at the Quality Inn Flamingo in Atlantic City New Jersey on Pacific Ave, I left my Apple watch in the hotel room by mistake. I called them the next day to see if it was there because I couldn't find it in my bag, so I called the hotel and at first the manager said they didn't find it until I said I'm going to have the police track my watch. That's when the manager came back on the phone and said yes they found it, I said okay, he said he will hold it, so now I'm going back to visit this weekend coming and I called and spoke to the manager to let them know I'm coming. He tell me they donated my watch to charities because they hold items over a month, when I spoke to him he should have just said that but he didn't and he was very rude and he hung the phone up me repeatedly because I was trying to get his name and I'm filing a police report against this location, they are horrible and rude and thieves.

5196 W Irlo Bronson, Kissimmee Fl, front desk decide to canceled my room because one of the cards on file decline. I have no room at 10:00 pm during President's weekend in Orlando. Booked through Hotel.com app and no help received. Front desk very disrespectful, I will never use this hotel again.

Feel comfortable giving one star due to the fact that the front desk staff was very cordial, but the room was absolutely unacceptable for booking. I noticed that the wallpaper was peeling from the wall so I looked behind it and found the wall was covered in mold. The shower had mold as well. When I presented my concerns to the front desk she said she couldn’t move me because the hotel was “booked at 100%” tonight. This room should not have been available for rent when they booked this hotel at “100%”. There were holes in the wall from previous attempts at hanging mirrors or hotel wall art. The TV and fridge worked and there were no bed bugs (I checked multiple times), so I guess that’s deserving of a star. I will not return.

I booked a room through Expedia for Dec 23 2017 for after a concert for my daughter for Christmas. I had an unexpected issue come up which caused me to be unable to afford the cost. All hotels I have ever used allow free cancellation up to 24 hours before the scheduled stay. Not this one. I called as soon as I found out I would not be able to afford the stay and attempted to cancel the reservation. I did so in the 21st and was informed I would be billed anyway since I had to cancel three days in advance in order to get the advertised free cancellation. Mind you this information was nowhere in anything I read online until I had already submitted the reservation. It was sent to me in an email obscurely in the bottom of the email.

Fort Smith, AR - I had a complaint on the spot, but it did not seem to matter the manager at the time. Of course, it had been over a year, but I still remember it was one of the worst stays I had ever had.

Quality Inn Santee SC - As they advertise all room were newly renovated. That was the only reason I chose this hotel. Dirty rooms, toilet and floor stain with urine. I called the front desk. Guy came in with spray bottle and a cloth and half clean it again.

I went to the Quality Inn website to reserve airport parking. I was diverted to the Airport Parking Reservations website. I made my reservation. After I hit submit, I received a summary of the charges and saw a service fee of $5. This was a first - I've reserved parking online at the Quality Inn several times before and never paid a service fee. I immediately called the Quality Inn to request the fee be waived. The manager refused saying that he couldn't do anything about it because I made the reservation through Airport Parking Reservations. Shame on Airport Parking Reservations for not showing a summary of fees before reservation requests are submitted. Shame on the Quality Inn and Choice Hotels for sending their customers to an external website without notification and for working with a vendor that isn't upfront about all fees.

I am a night shift worker at an area hospital & arranged the night before to check in at 7:00 am with a check out at 4:30-5:00 pm. At 11:00 am I was kicked out of hotel and told they don't do this ever. I explained I have in the past & have stayed with them before and they refused to let me stay or give me a refund. The manager was very unpleasant and uncaring. I would never have arranged to stay here and pay a full price when I could have stayed somewhere else with the same arrangement. I also was assured that morning when I checked that housekeeping would not be knocking on my door. Management said they were going to discipline the person who checked me in, but it wasn't their fault! It was all on the day manager.

We booked a room at the Quality Inn and Suites in Nacogdoches, Tx. through booking.com. We canceled our room within the timeframe for free cancellation. However, this hotel charged us for the room. When we called the hotel about the charged we were hung up on. Booking.com contacted them several times with the documentation that we did cancel within the timeframe of the free cancellation policy. The hotel still refused to give us a refund. I would not recommend booking with this hotel.

We were in West Chester for a wedding and stayed at this place as a recommended location. We discovered we had bedbugs. We captured one and took it to the front desk. Since then we have found out others staying at these premises also had bedbugs. They have denied any problem. We know people were bitten. Never ever stay at this place unless you want to be bitten and bring them home to further infest your house.

We are coming for vacation to Sarasota, Florida and staying in hotel Quality Inn for several years. We like this hotel, especially front desk Keven who is super nice. Breakfast Host Mila ** is so sweet person, breakfast always delicious and fresh. We would like to come back here next time.

Hairdryer was smoking with something burning inside, bathtub doesn't drain, bathroom fan rusted and non-working, toilet lid doesn't fit on top. Walls have white caulking in designated spots. No cockroaches or bedbugs. Front desk clerk was nice, however, overtasked and on the phone with reservations while checking me in. Automatically charged me for a safe ($50 extra) when I did not require one; she fixed that. Checking in while her owner/manager just glanced at me. Quality is not here... and they are either paying someone under the table; or people just don't care! I definitely will not stay here again for $102.91.

This was the worse experience I have ever had. They feel if they put a bath chair in the bathroom that makes it handicap accessible. Couldn’t move around in my chair and it was filthy horrible experience.

This was hotel hell for handicapped person. Toilets so low you had to twist to get off the john. Shower was not conducive for a handicapped person. Had to maneuver to get out. Rooms were supposed to have king which this one only had a full size bed. You pay good money and what I got was pain. The staff is almost nonspeaking English. Staff also lies to the customer in front of witness this is. I also have pictures of what I have experienced in Comfort Inn. Will never stay at this place again.

I live in Greensboro but take care of my family, so I need a break every year. I read all the reviews, and they weren't all good, so I prayed before I went. My stay was so good, and relaxing. I had a great breakfast, everyone went out of their way to make me feel wanted. I would highly recommend for people to stay there, I know I will every year.

I have been calling your hotel in Post Falls Idaho and no one answers. My stay was July 29 2017, I spoke with hotel manager Chanise Aug 1st. She said she would mail a refund check out by the Aug 5th. By Aug 9th I still had not received a check and called her, then I called again Aug 18th she said the address was wrong so we fixed that. Then I waited and again by the 22nd of Aug no check, when customer service called they hung up the phone on them saying that I needed to call so once again I called again Sept 1st, Sept 11th, Sept 18th, then again Sept 20th. Chanise said she would go to the post office and send it with a tracking number and call me with that number which she never did, I again called the hotel Sept 20th and no check.

Checked in on Wed. Quietly asked if DIP classes (7:30 am - 12:15 am) would lower presentation volume, not allow doors to be continuously slammed, lock exit door when exiting instead of putting rock to block door thus allowing anyone in, not to have loud congregation outside my door including leaning against my door area while on cell. Due to heavy chemical perfume & urine smell my lymph nodes swelled up to point of migraine. On Saturday I went to door approximately 8:45-9 am to plead that they please turn the volume down, I was sick, I couldn't take it anymore and returned to my room. Not unreasonable after daily requests. I heard the large woman rush down the hall & decided to straighten it out & plead my case for a couple hours of rest.

Terrible, Sicking, disgusted, checked into this hotel in Winston Salem NC on Aug 12th Quality Inn on University Dr. Upon entering the room a strong smell of mold captured my attention, so I was waiting on my husband to bring our clothes in from the car, I went to use the bathroom, and lo and behold mold on the top of the ceiling in the bathroom over the shower, not just that the stool was so loose if I had sit on it, it probably would have fell over. THEN I go out to the sink there was a military of ants coming out of the drain, at this point I stopped my husband at the door, and told him hell no we were not staying. Now most hotel I have worked at if a customer is not satisfied money is returned to that customer right then and there. Went to the front clerk was understanding told my husband she could not refund him right away because he paid half cash and the majority with a card, but she would relay it to the manager.

Quality Inn, Marion Kansas - The room was dirty, linens were not washed, carpet very dirty, telephone was missing all buttons except numbers. The shower water was low and bathroom counter was dirty. Hallway carpet smelled like urine. Ceiling stained. Very bad experience.

We have a trip planned from Southern California to Nashville Tennessee moving our daughter. We made reservations in Albuquerque New Mexico, Oklahoma City, and Memphis, Tennessee. When I completed the Memphis reservation, I noticed that the date for the reservation was September 4th, not August 19 like I needed. I spent an hour on the phone with Expedia trying to get the reservation changed, but after 2 different attempts to talk to the hotel manager at the Quality Inn 3105 Millbranch Road, Memphis, TN 38116 they refused to change my reservation, and refused to refund my $106. I couldn't even cancel it.

I had stayed at the Quality Inn on Sunland Gin Rd. in Eloy Az. For a whole week. No problems with previous temporary management. They were polite, made sure I had everything to satisfy my stay. New manager took over, the owner's son who is little weasel looking guy. There's a bunch of bad things going on at that hotel if you will, i.e... break-ins to the rooms on bottom floor, drugs, just criminal behavior. Now get this, the weasel, mousy looking mgr "KNOWS" Who has been doing all this criminal activity. He has actually caught the guy breaking into rooms & he's caught the guy with drugs. I've NEVER had a problem there or in this area. This mgr blames me for the break-ins, says I was trespassing, & has banned ME from the hotel & property. Not the guy who's been caught several times doing foul **.

My family and I recently stayed at the Quality Inn & Suites Hotel in Mt Pleasant, SC. I would say probably at least 10 times in the past 10 years, we have stayed at this particular hotel. It's in walking distance to the bridge and not far from downtown. Great location! Never had issues before, until our most recent trip of August 6-10, 2017. We noticed as we first checked in that there was a strong moldy smell throughout the hotel. We then realized that they are doing some construction work and figured that could be why. So we unpacked our things and settled in for the night. The next morning after going to the complimentary breakfast, we returned to our room to find a roach crawling up the wall (not a palmetto bug either, it was a German cockroach!!!). My husband took care of it and we gave the hotel the benefit of the doubt and didn't complain, thinking it was just a random bug that might have gotten inside the hotel!

My friends and I stayed at the Quality Inn in Fife, WA based on their website photos. Upon arrival, the hotel was absolutely run down, seedy and unsafe. We had no other choices because everything was booked. Our room was unsanitary and reeked of smoke. The front desk staff was less than helpful. I would never have stayed there if we had another option. I have not been able to get through to customer service by phone or email. I finally called a reservation line and they refused to give me any other options to try and contact a live person or supervisor. This is not acceptable. And beyond frustrating. I need help contacting someone with their business that will actually help.

We stayed at your hotel in Seaside, OR on Jun 29th and 30th, 2017, and after leaving, I noticed that I left a drawer full of summer shorts and white jeans. I called your manager, (Doris), and she said they found them and would send them to me and I would be charged for postage and a service fee, which was fine with me. I then noticed that my credit card was not charged for the hotel or postal fees, and still not charged 3 weeks later. I called Doris again, and she said the credit charge would not go through, so I gave her a new card which was not charged on my account for more than one week, (which seems not very wise for your company).

Stayed at Ocean city Quality Inn Ocean front rm 502. Suppose to check in Monday but had near traffic wreck so tried to call hotel to say we will not make it Monday, but still got charged $219 for the night not there. My wife and I were on our honeymoon and vacation. 1st night my wife got up to use bathroom and almost fell on her butt from leaking kitchen ceiling. She has had 2 back surgeries! Got up to call manager and she said will send someone up. Not concerned at all! Guy knocks on door I open it up and he has a shop vac to suck up floor and ceiling. Asked him if this happens all the time he said "yes" so just throw some towels down. What I'm paying for a week that's **. Couple other things weren't happy with also. Worst part is their customer support. Tried 15 times calling that number and you can't get through! Always says experience long waits.

I'm not sure where to start so I'll just say this... The bed was very uncomfortable. All you could feel was springs in the bed... Second the toilet got stopped up twice then I asked the front desk about maintenance and she said they wouldn't be in until later. Then she gave me a plunger to use. Then the people in the next room were arguing and about to fight. Wow! This is the worst place to stay... The chair had stains in it a big RIP in it. I wouldn't tell nobody to stay here. Well you've heard my story. You're on your own now.

Quality Inn, Jug Factory Lane, Tuscaloosa, Alabama - Jina and Umesh are absolutely the greatest. Having stayed here several times, I have never had a problem with either of them, nor any HouseKeeping persons. However, Huey, a front desk employee, really needs to learn how to dress more professional. His pants fall down below the middle of his hips. This offends me as I am sure that my smoke would offend him. Also, when I was down here approximately 4:45 am, 8/1/17 asking about coffee, this was Huey's reply; "He just CALLED AND SAID HE WOULD BE HERE ABOUT 5-5:30 TO MAKE COFFEE". It is my understanding that the person on duty is to keep coffee at all times, and there is no he coming in to make the coffee. Huey seems to be a very fake person. Thank you for your time.

The star is because I had to give it to you nasty sick Quality Inn 2601 McCoy Rd, Orlando Florida 32809. On July 10 2017 I checked into your hotel with the intent to stay one night in room 101. As I mentioned to your receptionist at the time (**), the accommodation was unsatisfactory in the following ways. Roaches in the room. The bathroom having a very strong urine smell with hair in the tub. The bed had black particles in the bed with hair and stains on them. When I asked to be moved to another room, (**) I was told that this was not possible; nor was the problem rectified. I asked for clean bedding also. I have contracted with you to provide me with a clean non infested facility with good customer service.

I am the sister of Gloria of Tulsa, OK. My family also stayed at the Quality Inn in Oakwood, OH. Below is a copy of the letter I wrote to the Inn, and to Quality Inn's parent company: "The weekend of June 23-26, my family stayed at the Quality Inn (OH 643) of Oakwood Village, Ohio. I had read on the TripAdvisor website about the quality of this hotel and with some trepidation reserved 4 rooms for the adult members of our family. Convenience to a family celebration and the swimming pool were major reasons for my selection. An additional reason was the fact that my family had previously stayed at this Quality Inn when visiting relatives in Cleveland and it was excellent at that time.

Quality Inn in Lancaster SC - I was put in the middle of a wedding party who stayed up all night and partied even though I went to the front desk and asked them to take care of this situation. I was double charged for the one night I spent, and then again an additional $85 on my credit card. It was the front desk's fault and I accumulated $144 of charges to my bank account for all the errors made and NEVER received compensation for this mistake. Bobby at the front desk said I could pick up the money. WHAT, seriously what kind of outfit is this? Plus I live 3 hours away. Never Again. NO STARS.

This room was awful. From the street and check in area, it did not look as bad as it was. The parking area in back was not mowed, trash in grass and people were obviously living here full time as there were toys and garbage sitting outside some of the sliding doors. Our room had carpet stains, hair in tub and sink. Bathroom door knob was falling out, lampshade tattered and stained. Mirrors were streaked, and wall by sliding door had holes in it and the sill was filthy. The lamp shade was stained and torn on top. Overall lack of upkeep. No breakfast- when we went down to get it, the desk clerk said it was in the next room. We walked in, there was no one and nothing there.

Quality Inn at Town Center (Choice Hotel), Beaufort, SC - Picked this motel because it looked like it had the southern charm appearance and was close to Beaufort historic sites. Check in went ok… we did notice that the interior of the lobby was dirty and outdated. Upon going to our room, we noticed the outside of the hotel was in need of repair. Our room was very outdated - things were yellowish and in need of repair - mold in the bathroom tile/tub, toilet seat was broken. At 7 p.m. the pool was closed so we went to the front desk to find out why. The clerk was eating on the desk and never looked up when we asked why the pool was closed. She just mumbled that a storm was coming.

I checked into this hotel and paid cash for room. I went to room and found cockroaches running on bed. The girl came and changed sheets. I was shocked but I thought once the bugs were gone I could survive for 2 nights. That night cockroaches crawled out of shower drain. As my friend was showering. Along with bugs on sink, torn and stained sheets. The next day I asked for refund and checked out. The manager refused as she claims she had made an offer for me to leave but I did not accept. This was not true and her staff and my friend confirmed this offer never made. I asked for owners number she gave me a disconnected number. I went there to speak to her and she had left. This place besides being disgusting is being managed by a very dishonest lady.

This hotel was awful. My son's family and I completed a road trip of 14.5 hours, arrived at the Quality Inn to inquire if we could get a room ASAP and were told we'd be notified when it was available. Several hours later we were told the desk clerk forgot to call us. Thanks so much! The room's air was inadequate and was uncomfortable for late June weather. We had no shower curtain which my son later had to put up and the towels we had to use to mop the bathroom after a shower were not replaced. The swimming pool was of dubious cleanliness. The water was green and cloudy and lost articles were visible at the bottom of the pool.

Quality Inn in Camarillo, CA was dirty and Service Desk was ineffective. There was trash in one corner (I took a picture) and the air conditioner was so dirty I went to front desk for a cloth to clean it with (took a picture of it too and kept the cloth for others to see). I called the front desk for towels for shower, answering machine said they were busy and could not come to the phone. I then went down to the front desk for them and the attendant was playing games on his laptop, but quickly closed it when he saw me come in. Confirmation # ** Room 316, Date: 6-26-2017.

Our Stay at Quality Inn, Sterling, Colorado - We were told the room was a Suite... Maybe it was, because it had a sofa in it. The guy at the desk said he didn't like to rent that to just anyone, it was suppose to be for the wounded military persons... I don't know how, there was absolutely NO handicapped facilities there, and it was in the 2nd floor... It was also suppose to have 2 King beds... NOPE... It had 2 Queen beds, I have to say the beds were made, and seemed clean and I **ALWAYS** CHECK THE BEDS FOR BUGS AND SUCH. There was a used cup on the cabinet between the beds, a 1/2 gone used shampoo bottle in the shower... The tub mat had been taken up out of the tub, and the tub was NOT cleaned when the mat was taken out.

Stayed 6/15 and 6/16 in Decatur, Al Quality Inn. 69.00 each night for 2 rooms. 311 - had used wash clothes hanging on shower with shaved leg hairs in bathtub. 202 - had to get mgmt to let me in room 3 times... Card key wouldn't work. I'd like a refund on my rooms and I am contacting the Better Business Bureau...

A man answered phone at 6/16/17 as I rented rm. 209 6/15/17, checked out 6/16/17 AT 11 am. 6/16/17 9:30 pm called Motel to ask had my medicine box, Harley tshirt and jean shorts been turned in to lost and found as they were on bed when I went to store before check out. He said not responsible for me losing items. I asked for his name, corporate number and management. He hung up on me twice. Customers should not be treated so rudely and hung up on. I have hopes of getting this info to his management. And finding my medicine in a 6x4x6 in. high plastic box and my clothes. Pls help me find corporate number and missing items and report this employee to his management. Customers should be able to leave rooms without their belongings being stolen. Pls advise.

Quality Inn Hemet, CA - I recently booked 11 rooms ($3,000) worth of rooms for our football team's tournament. I called 4 times to assure everything was okay and booked. I faxed my CC info, IDs and everything they asked over to them. Once again calling after to make sure everything was okay. I receive a call 1 week before our travel date to a woman saying, "I am sorry, but your reservation fell through the system." Well what does this mean for us? Apparently it means nothing because she said there was nothing she or anyone could do because the rooms were booked by other people. I kept explaining to her that I called numerous times to ensure everything was good to go and I kept getting the same answer, "Yes, everything is good to go." This is VERY frustrating and we now had to scramble around to find rooms for our football team.

My family and I stayed at the Quality Inn in Duluth Ga for 2 nights. I went up to the front desk to pay for another night. The lady swiped my card, proceeded to tell me that my card was declined, and told me we had to be out by 11. I checked my bank account, and the money for room had came out, even though she claimed my card was declined. I even showed the lady my account and where the money had came out, and she still claimed that it wasn't paid, and told us that if we weren't out by 11, she would call the police. I ended up having to call my bank and put a stop payment on the money, so I wouldn't get screwed. Also, we've stayed there twice this summer. No extra night, no gift card as they advertise. We will never stay there again. That hotel isn't even worth the price anyway. And the breakfast is disgusting. Not recommended!

I booked an online RSVP to stay at the Quality Inn in Clinton MS. Confirmation of my reservation was not for the hotel I selected. I know that I specifically made reservation for a stay in Clinton MS. This is a scam alert. Don't pre-pay. I'm getting the runaround. They're not willing to switch me to another hotel within the same company. Reservationist saying, "Sorry you have to rebook at the hotel you want and lose money." Corporate greed is what Choice Hotels is all about.

I booked a king room, non-smoking to go to Walt Disney World. Upon arriving to the hotel the outside looked ok, but going into the hotel was a whole different story. First off the hotel smelled strongly of gasoline, the lobby is semi clean, the staff at check-in were nice. Now to getting to the room, my spouse and I go to the car to get our bags, go to the side door of lobby to take them in. The door is locked. This hotel only has one entrance, right at the front. We finally go back in, proceed towards the elevator, took forever to come down 4 floors, we get in it smells of burning rubber, and feels very unsafe. We get to our room, open the Door, get smacked in the face with the smell of urine and mold, we turned on the lights and the nightmare begins to get worse. The room is a mess.

On April 9th went to Quality Inn Eastern Blvd Montgomery Alabama where I had stayed many times considered Dan ** as a friend not only a guest at hotel. Went to use restroom and went to wipe the seat had nut missing and it flipped me in the floor. Called the front desk to file report and was told that all the maids had quit and that the owners had to clean the rooms myself already having c4 bulging disc in my neck T9 compressed vertebra and lower back injuries. Waited on Dan the next morning to speak to him and he admitted fault and I was to see my doctor on the 11th and would see what he said. Dan knew I had injuries cause he's seen me pay people to help me carry my stuff in the motel. He informed me that he had insurance for just these reasons and was sorry that the maids hadn't reported the problem when in fact his wife and him had cleaned the room 'cause all the maids had quit.

I stayed at the Quality Inn (NC229) on I-95 exit 107 and US-301 in Kenly, NC on the night of May 20. All of the hotels at this exit are sub-standard; it’s a bad spot to decide I’ve had enough driving for one day. The Quality Inn looked to be in the best condition of the cluster of hotels at that exit. The room rate was too high for the very basic accommodations. But it was unwise to be picky, as more driving was out of the question.

I was booked by my company to stay at the Quality Inn in Ukiah CA for seven nights. On the second evening, Sunday at midnight, found bugs on the bed, called front desk, manager owner Randy ** shows up, he has the audacity to blame me for bringing the bugs into the room, we argue and threatens to "86" me. Finally move to another room and find seven stains. It is truly sad to see that these people are allowed to run a service business and treat their customers in this way.