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I booked a room through Expedia for Dec 23 2017 for after a concert for my daughter for Christmas. I had an unexpected issue come up which caused me to be unable to afford the cost. All hotels I have ever used allow free cancellation up to 24 hours before the scheduled stay. Not this one. I called as soon as I found out I would not be able to afford the stay and attempted to cancel the reservation. I did so in the 21st and was informed I would be billed anyway since I had to cancel three days in advance in order to get the advertised free cancellation. Mind you this information was nowhere in anything I read online until I had already submitted the reservation. It was sent to me in an email obscurely in the bottom of the email.
I now have to use money I don't have that will cause me serious financial difficulty because this company has no heart and no understanding nor do they care that their policy is causing a patron problems. I called and explained to the manager and was basically told he could only refund my money if he could sell the existing rooms and that he really could care less if it caused me a problem or that it would cause me financial problems. I will never stay with this company in any location nor will I ever recommend them in any location to friends or family. They are heartless and inflexible with their patrons and could give a crap that right here at Christmas they are causing me financial hardships or that my daughter will suffer for their money hungry, greedy attitudes. I won't even go into the attitude of the manager and the support staff while speaking to them on the phone!!!
I haven't even arrived and already they have created a bad experience for me and my daughter who knows that we will likely be without a utility because Quality Inn and suites can't bend at all regarding unexpected problems!!! Thanks so very much for a single mom for not giving a ** that I am on a budget and ruining my family Christmas!!! Never will I book with you again and never will I use Expedia again as they do not make sure that their clients are clear about their policies before customers finalize their reservations!!!
Fort Smith, AR - I had a complaint on the spot, but it did not seem to matter the manager at the time. Of course, it had been over a year, but I still remember it was one of the worst stays I had ever had.
Quality Inn Santee SC - As they advertise all room were newly renovated. That was the only reason I chose this hotel. Dirty rooms, toilet and floor stain with urine. I called the front desk. Guy came in with spray bottle and a cloth and half clean it again.
I went to the Quality Inn website to reserve airport parking. I was diverted to the Airport Parking Reservations website. I made my reservation. After I hit submit, I received a summary of the charges and saw a service fee of $5. This was a first - I've reserved parking online at the Quality Inn several times before and never paid a service fee. I immediately called the Quality Inn to request the fee be waived. The manager refused saying that he couldn't do anything about it because I made the reservation through Airport Parking Reservations. Shame on Airport Parking Reservations for not showing a summary of fees before reservation requests are submitted. Shame on the Quality Inn and Choice Hotels for sending their customers to an external website without notification and for working with a vendor that isn't upfront about all fees.
I am a night shift worker at an area hospital & arranged the night before to check in at 7:00 am with a check out at 4:30-5:00 pm. At 11:00 am I was kicked out of hotel and told they don't do this ever. I explained I have in the past & have stayed with them before and they refused to let me stay or give me a refund. The manager was very unpleasant and uncaring. I would never have arranged to stay here and pay a full price when I could have stayed somewhere else with the same arrangement. I also was assured that morning when I checked that housekeeping would not be knocking on my door. Management said they were going to discipline the person who checked me in, but it wasn't their fault! It was all on the day manager.
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We booked a room at the Quality Inn and Suites in Nacogdoches, Tx. through booking.com. We canceled our room within the timeframe for free cancellation. However, this hotel charged us for the room. When we called the hotel about the charged we were hung up on. Booking.com contacted them several times with the documentation that we did cancel within the timeframe of the free cancellation policy. The hotel still refused to give us a refund. I would not recommend booking with this hotel.
We were in West Chester for a wedding and stayed at this place as a recommended location. We discovered we had bedbugs. We captured one and took it to the front desk. Since then we have found out others staying at these premises also had bedbugs. They have denied any problem. We know people were bitten. Never ever stay at this place unless you want to be bitten and bring them home to further infest your house.
We are coming for vacation to Sarasota, Florida and staying in hotel Quality Inn for several years. We like this hotel, especially front desk Keven who is super nice. Breakfast Host Mila ** is so sweet person, breakfast always delicious and fresh. We would like to come back here next time.
Hairdryer was smoking with something burning inside, bathtub doesn't drain, bathroom fan rusted and non-working, toilet lid doesn't fit on top. Walls have white caulking in designated spots. No cockroaches or bedbugs. Front desk clerk was nice, however, overtasked and on the phone with reservations while checking me in. Automatically charged me for a safe ($50 extra) when I did not require one; she fixed that. Checking in while her owner/manager just glanced at me. Quality is not here... and they are either paying someone under the table; or people just don't care! I definitely will not stay here again for $102.91.
This was the worse experience I have ever had. They feel if they put a bath chair in the bathroom that makes it handicap accessible. Couldn’t move around in my chair and it was filthy horrible experience.
This was hotel hell for handicapped person. Toilets so low you had to twist to get off the john. Shower was not conducive for a handicapped person. Had to maneuver to get out. Rooms were supposed to have king which this one only had a full size bed. You pay good money and what I got was pain. The staff is almost nonspeaking English. Staff also lies to the customer in front of witness this is. I also have pictures of what I have experienced in Comfort Inn. Will never stay at this place again.
I live in Greensboro but take care of my family, so I need a break every year. I read all the reviews, and they weren't all good, so I prayed before I went. My stay was so good, and relaxing. I had a great breakfast, everyone went out of their way to make me feel wanted. I would highly recommend for people to stay there, I know I will every year.
I have been calling your hotel in Post Falls Idaho and no one answers. My stay was July 29 2017, I spoke with hotel manager Chanise Aug 1st. She said she would mail a refund check out by the Aug 5th. By Aug 9th I still had not received a check and called her, then I called again Aug 18th she said the address was wrong so we fixed that. Then I waited and again by the 22nd of Aug no check, when customer service called they hung up the phone on them saying that I needed to call so once again I called again Sept 1st, Sept 11th, Sept 18th, then again Sept 20th. Chanise said she would go to the post office and send it with a tracking number and call me with that number which she never did, I again called the hotel Sept 20th and no check.
I started calling the hotel Sept 28th. I called 35 times with no answer, I called one more time around 6 pm on Thursday Sept 28th and a man answered the phone which I left my name and phone number. I started calling again today Friday Sept 29th already 6 times with no answer from the hotel, this is 2 months of trying to get a refund and I feel like I am getting the runaround. Now my number has been blocked. Quality Inn Post Falls ID. This place is a complete joke. Stay away.
Checked in on Wed. Quietly asked if DIP classes (7:30 am - 12:15 am) would lower presentation volume, not allow doors to be continuously slammed, lock exit door when exiting instead of putting rock to block door thus allowing anyone in, not to have loud congregation outside my door including leaning against my door area while on cell. Due to heavy chemical perfume & urine smell my lymph nodes swelled up to point of migraine. On Saturday I went to door approximately 8:45-9 am to plead that they please turn the volume down, I was sick, I couldn't take it anymore and returned to my room. Not unreasonable after daily requests. I heard the large woman rush down the hall & decided to straighten it out & plead my case for a couple hours of rest.
As the DIP instructor went to front and spoke to Deborah ** (said she is the owner) who took me by surprise when she began screaming at me that the DIP was their highest paying customer and told us to leave. I was amazed although, not so the DIP instructor who grinned with great satisfaction, returning to class to amp up the volume. Just as we left, the DIP instructor turned down the volume to soft. Just as we had asked while there. I can't believe that or how filthy the floor and walls were. Our feet and/or socks were black after walking from bed to bathroom.
A/c unit filthy and foul. When I began getting sick from the a/s/heat, we opened windows or left it off. Myself and two other guests, in another room, are extremely ill due to the mold and masking chemicals. My daughter placed towels on the floor so that she could walk to the bathroom from her bed. I wore white socks that quickly became black. Another guest didn't realize until he saw his black feet. I am a senior woman, I have worked in government. This the first time that I have been screamed at and evicted, ever. I had been very sick with a migraine from this sick room.
Terrible, Sicking, disgusted, checked into this hotel in Winston Salem NC on Aug 12th Quality Inn on University Dr. Upon entering the room a strong smell of mold captured my attention, so I was waiting on my husband to bring our clothes in from the car, I went to use the bathroom, and lo and behold mold on the top of the ceiling in the bathroom over the shower, not just that the stool was so loose if I had sit on it, it probably would have fell over. THEN I go out to the sink there was a military of ants coming out of the drain, at this point I stopped my husband at the door, and told him hell no we were not staying. Now most hotel I have worked at if a customer is not satisfied money is returned to that customer right then and there. Went to the front clerk was understanding told my husband she could not refund him right away because he paid half cash and the majority with a card, but she would relay it to the manager.
Well 2 mos. later nothing, the manager is always out of town, corporate took our complaint gave us a number but you can't reach them either. Why Does these thieves continue to get away with theft cause that's what it is, and corporate seems to back them up. 89 dollars plus all the money these crooks are and have taken from customers. Where does it in. Word to your mother WHAT GOES AROUND EVENTUALLY WILL COME AROUND. ALL OF YOU WILL REAP WHAT YOU SOW!!!
Quality Inn, Marion Kansas - The room was dirty, linens were not washed, carpet very dirty, telephone was missing all buttons except numbers. The shower water was low and bathroom counter was dirty. Hallway carpet smelled like urine. Ceiling stained. Very bad experience.
We have a trip planned from Southern California to Nashville Tennessee moving our daughter. We made reservations in Albuquerque New Mexico, Oklahoma City, and Memphis, Tennessee. When I completed the Memphis reservation, I noticed that the date for the reservation was September 4th, not August 19 like I needed. I spent an hour on the phone with Expedia trying to get the reservation changed, but after 2 different attempts to talk to the hotel manager at the Quality Inn 3105 Millbranch Road, Memphis, TN 38116 they refused to change my reservation, and refused to refund my $106. I couldn't even cancel it.
This is poor management at its best. I intend to communicate this to everyone I know, and ensure that people know how poorly they will be treated by Quality Inn. This will be put on every Social Media, and I sincerely hope everyone that finds out about my treatment at the hands of the Quality Inn will NEVER EVER make a reservation there. They are all about your money, certainly not your best interest as a customer.
I had stayed at the Quality Inn on Sunland Gin Rd. in Eloy Az. For a whole week. No problems with previous temporary management. They were polite, made sure I had everything to satisfy my stay. New manager took over, the owner's son who is little weasel looking guy. There's a bunch of bad things going on at that hotel if you will, i.e... break-ins to the rooms on bottom floor, drugs, just criminal behavior. Now get this, the weasel, mousy looking mgr "KNOWS" Who has been doing all this criminal activity. He has actually caught the guy breaking into rooms & he's caught the guy with drugs. I've NEVER had a problem there or in this area. This mgr blames me for the break-ins, says I was trespassing, & has banned ME from the hotel & property. Not the guy who's been caught several times doing foul **.
Then the little weasel sees me in Burger King next door to the hotel, & after I exit Burger King, he tells the employees & manager (who little did he know are my friends & have been the past 4 years) bad & untrue things about me like I'm a thief, I trespass & wanted to know if the cup of ice water that I asked for was paid for. First off, it is totally illegal to go around in his profession & slander my name with stuff that isn't true for one, & 2) it's absolutely none of his business what I do & what I Pay for anywhere if it has nothing to do with him or his "so called" business. Let me remind everyone that he is Hindi or Indian or whatever you want to call it. Bottom line, he is in OUR country treating Americans like dirt, & thinks he can get away from it.
The hotel by the way, is a total **hole. The whole 2nd floor is not in working service, there's mice & mice droppings in the rooms, & cockroaches the size of little hummingbirds in rooms & come out of the drains in the bathtubs, mold in some rooms on ceiling ,& walls. That whole hotel should be condemned. It is beyond the utmost worst experience I've ever had with any business. I recommend that NO ONE visits there or stays there no matter how desperate the situation. I'd much rather sleep in the desert with snakes & scorpions & tarantulas than stay at that rate & insect infested place. Let alone the manager isn't **. A very rude & disrespectful little **.
My family and I recently stayed at the Quality Inn & Suites Hotel in Mt Pleasant, SC. I would say probably at least 10 times in the past 10 years, we have stayed at this particular hotel. It's in walking distance to the bridge and not far from downtown. Great location! Never had issues before, until our most recent trip of August 6-10, 2017. We noticed as we first checked in that there was a strong moldy smell throughout the hotel. We then realized that they are doing some construction work and figured that could be why. So we unpacked our things and settled in for the night. The next morning after going to the complimentary breakfast, we returned to our room to find a roach crawling up the wall (not a palmetto bug either, it was a German cockroach!!!). My husband took care of it and we gave the hotel the benefit of the doubt and didn't complain, thinking it was just a random bug that might have gotten inside the hotel!
Well unfortunately there were several more issues we had with the room and other areas of the hotel! Leaky faucet that ran constantly in the kitchenette space, bathtub drain stop didn't work, no coffee pot to go with the coffee maker, air conditioner was so loud it sounded like it was on its last leg, the room wasn't as clean or kept up like in past stays, the pool was filthy and the 3 days we were there it was never cleaned, we also saw a custodian (on our 2nd day stay) taking out trash that had fluid gushing out of the bag and it had a horrible smell (he carried it inside the hotel down a long hallway where children as well as adults walk to the pool with bare feet!) We finally complained the 2nd evening we stayed, because lo and behold another roach happened to show up, and my husband also killed 2 little black bugs that were in the bathroom.
We went down to the front desk to talk to the Hotel Manager but he wasn't scheduled to be there until 8am the next morning. The front desk clerk was very professional and friendly and totally understood our issues, she wrote down in a book what we told her and said to contact the manager in the morning. So 3rd day, that morning at 8:30am, we called down to the front desk to talk to the Manager, and they said he wouldn't be in until 9:30am, so we left a message asking if they would have him call us about some issues with the room. As we get ready to go down to breakfast, 2 more roaches crawl across the floor in our room! So this time we videoed one of them that climbed up the wall in our room, and we then put both of them in a zip lock bag so we could take them down to the front desk (which I also have pictures of)... It was after 9:30am at this point!
We decided we couldn't take it anymore, we have 2 young children and 1 older child that we didn't want exposed to these bugs anymore, so we packed EVERYTHING and left our beach vacation a day early... (It was too late to find another available room at another hotel)! So as we go to the front desk to speak again to the manager and check out of our room #322 "Ray's Apt Hotel Room"... He AGAIN was nowhere for us to talk to him. The guy at the front desk asked if there was something he could help us with and I then handed him the ziplock bagged roaches and told him we wanted to check out early from our reservation. That we had let some of these things go but this was the straw that broke the camels back (4 roaches and 2 little black bugs and all of the other things, was a sign that it was time to go)!
The guy at the front desk refunded the full 3 nights to my husband's card for all of the trouble we had (Which we have the receipt for) and we went on our way back to North Carolina not completely satisfied because we had to end our vacation early AND when we got home we had to take every item out one by one and check for roaches, but getting a refund for the horrible stay was sufficient!!! But unfortunately, 3 days later my husband gets an alert from the bank that his card had been charged for the 3 nights hotel stay at Quality Inn & Suites in Mt Pleasant, SC!!! Which we did NOT authorize a 2nd time for them to recharge us!
After all the years we've spent at this hotel we will NEVER be back!!! I chose not to write a bad review at first about this hotel but with never getting a Manager to call us back and then 3 days later while we are back at home, he decides to recharge our credit card after a full refund, it's totally unprofessional!!! We hadn't stayed in this hotel in 2 years (I had asked on the 2nd Night when we went down to talk to the front desk, if the hotel has changed owners). In my opinion it had went down hill in the last 2 years... The clerk said yes, the owner retired and she agreed with me that the hotel was NOT what it use to be! It's a shame!
Someone in the Corporate Office needs to pay this hotel a visit and inspect these rooms thoroughly! The manager obviously doesn't care or he would call customers back and inspect his hotel he's managing! The maids in the halls did more talking than cleaning... and it shows everywhere in this hotel! I just wanted to make someone aware of this situation so that the problems can be resolved and no one else will have this same unfortunate experience! This management is totally unacceptable!
My friends and I stayed at the Quality Inn in Fife, WA based on their website photos. Upon arrival, the hotel was absolutely run down, seedy and unsafe. We had no other choices because everything was booked. Our room was unsanitary and reeked of smoke. The front desk staff was less than helpful. I would never have stayed there if we had another option. I have not been able to get through to customer service by phone or email. I finally called a reservation line and they refused to give me any other options to try and contact a live person or supervisor. This is not acceptable. And beyond frustrating. I need help contacting someone with their business that will actually help.
We stayed at your hotel in Seaside, OR on Jun 29th and 30th, 2017, and after leaving, I noticed that I left a drawer full of summer shorts and white jeans. I called your manager, (Doris), and she said they found them and would send them to me and I would be charged for postage and a service fee, which was fine with me. I then noticed that my credit card was not charged for the hotel or postal fees, and still not charged 3 weeks later. I called Doris again, and she said the credit charge would not go through, so I gave her a new card which was not charged on my account for more than one week, (which seems not very wise for your company).
For the fourth time, I requested that she send me my clothes and that I had better receive them by today (Aug. 3rd). She promised me that she would, however my card has not been charged for the postage which indicates that they have not been sent. This is completely unacceptable. After more than one month, and I still have not received them. I would ask that your management take immediate action and have those items sent immediately. Your manager at this location seems not to have any ambition to do anything. Never again will I stay at Quality Inn.
Stayed at Ocean city Quality Inn Ocean front rm 502. Suppose to check in Monday but had near traffic wreck so tried to call hotel to say we will not make it Monday, but still got charged $219 for the night not there. My wife and I were on our honeymoon and vacation. 1st night my wife got up to use bathroom and almost fell on her butt from leaking kitchen ceiling. She has had 2 back surgeries! Got up to call manager and she said will send someone up. Not concerned at all! Guy knocks on door I open it up and he has a shop vac to suck up floor and ceiling. Asked him if this happens all the time he said "yes" so just throw some towels down. What I'm paying for a week that's **. Couple other things weren't happy with also. Worst part is their customer support. Tried 15 times calling that number and you can't get through! Always says experience long waits.
Been trying since June 11. Says to email them if can't get through. Frickin joke they tell you to call them with the same number you can't get through too! Wrote a letter to Chairman Bainum and CEO JOYCE! They don't have the decency to get back to you. Sent Chairman Bainum my choice privileges card cause I will not need it again! Manager Tonya no help at all. I'm a Army Veteran who had 5 bypass heart surgery recently and that's the last thing I needed was more stress on my heart! Who rents out hotel rooms knowing ceiling leaks. Law suit waiting to happen if someone would fall. Their lucky my wife didn't fall. Poor way to operate a business! I'm just a mill hunk but my money spends anywhere! I'm done Choice Hotels! Thanks for no response! See ya!
I'm not sure where to start so I'll just say this... The bed was very uncomfortable. All you could feel was springs in the bed... Second the toilet got stopped up twice then I asked the front desk about maintenance and she said they wouldn't be in until later. Then she gave me a plunger to use. Then the people in the next room were arguing and about to fight. Wow! This is the worst place to stay... The chair had stains in it a big RIP in it. I wouldn't tell nobody to stay here. Well you've heard my story. You're on your own now.
Quality Inn, Jug Factory Lane, Tuscaloosa, Alabama - Jina and Umesh are absolutely the greatest. Having stayed here several times, I have never had a problem with either of them, nor any HouseKeeping persons. However, Huey, a front desk employee, really needs to learn how to dress more professional. His pants fall down below the middle of his hips. This offends me as I am sure that my smoke would offend him. Also, when I was down here approximately 4:45 am, 8/1/17 asking about coffee, this was Huey's reply; "He just CALLED AND SAID HE WOULD BE HERE ABOUT 5-5:30 TO MAKE COFFEE". It is my understanding that the person on duty is to keep coffee at all times, and there is no he coming in to make the coffee. Huey seems to be a very fake person. Thank you for your time.
The star is because I had to give it to you nasty sick Quality Inn 2601 McCoy Rd, Orlando Florida 32809. On July 10 2017 I checked into your hotel with the intent to stay one night in room 101. As I mentioned to your receptionist at the time (**), the accommodation was unsatisfactory in the following ways. Roaches in the room. The bathroom having a very strong urine smell with hair in the tub. The bed had black particles in the bed with hair and stains on them. When I asked to be moved to another room, (**) I was told that this was not possible; nor was the problem rectified. I asked for clean bedding also. I have contracted with you to provide me with a clean non infested facility with good customer service.
These were not provided with reasonable care and skill because your staff did not live up to the agreement with the roaches, unclean bathroom and bathtub. Along with unclean bedding. Not to mention the staff not going to get clean bedding as I asked for. There was not another non-smoking room available. It was an implied term of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel.
It's also an implied term that the service provided would be done so with reasonable care and skill as required by the [Supply of Goods and Services Act 1982 / Consumer Rights Act 2015]. Therefore, you are in breach of contract. As such, I am legally entitled to receive compensation from you. People never waste your time doing business with such nasty lying thugs!
I am the sister of Gloria of Tulsa, OK. My family also stayed at the Quality Inn in Oakwood, OH. Below is a copy of the letter I wrote to the Inn, and to Quality Inn's parent company: "The weekend of June 23-26, my family stayed at the Quality Inn (OH 643) of Oakwood Village, Ohio. I had read on the TripAdvisor website about the quality of this hotel and with some trepidation reserved 4 rooms for the adult members of our family. Convenience to a family celebration and the swimming pool were major reasons for my selection. An additional reason was the fact that my family had previously stayed at this Quality Inn when visiting relatives in Cleveland and it was excellent at that time.
"This visit was terribly different. Our room was not ready. This was distressing as my husband and I arrived after 7:00 pm with confirmed reservations: (#**) made in March, 2017, and reconfirmed by phone the day before. After waiting for over 30 minutes we left for our dinner engagement and returned around 10:00 pm in the evening to check in. The desk clerk smiled and remembered us. She told us that our room was ready and the key cards were prepared. We moved in.
Reservations for the additional three rooms (#**) were also made in March, 2017 and reconfirmed the day before. Two rooms, each with a king-size bed, were scheduled for 3-days use. The third room (2 queen-size beds) I had to revise down to a 2 day stay. The room with two queen sized beds had an overflowing toilet. The hotel did not have a maintenance person or building engineer on call to fix the problem during the weekend.
I found this lack of emergency maintenance unprofessional. The desk attempted to remedy this by moving my son, his wife, and my 6-year-old granddaughter to another room. The new room had to be made up and was not ready for two hours. Evidently there is no method of scheduling additional rooms to be made up for guests who have been inconvenienced by an infrastructure malfunctions in the first room. To compound this fiasco, when my daughter in law tried to phone the desk to report the overflowing toilet, she found the room phone did not work. An additional problem arose Monday morning when I tried to check in and print the boarding passes for our flights that afternoon. The printer was out of toner and the desk clerk said no refills were available. When I asked the desk clerk if she could print them on the printer at the check in desk, she did not know how to do this. Again, poor staff training.
The good points about our stay at the Quality Inn were a polite staff that was obviously overworked and not given the proper tools to deal with emergencies and situations out of the ordinary; a breakfast area that had good coffee and an excellent assortment of fresh food; and a swimming pool and whirlpool for relaxation. These good points are not enough to ask my family to stay again at this Quality Inn. A Hampton Inn (Hilton) is being constructed in the Commons, some 500 feet away, and should be open by the end of this summer. We will give it a try on our next visit." I received a phone call from corporate stating that the manager of the Oakwood Inn would contact me within 72 hours. The manager never did.
Quality Inn in Lancaster SC - I was put in the middle of a wedding party who stayed up all night and partied even though I went to the front desk and asked them to take care of this situation. I was double charged for the one night I spent, and then again an additional $85 on my credit card. It was the front desk's fault and I accumulated $144 of charges to my bank account for all the errors made and NEVER received compensation for this mistake. Bobby at the front desk said I could pick up the money. WHAT, seriously what kind of outfit is this? Plus I live 3 hours away. Never Again. NO STARS.
This room was awful. From the street and check in area, it did not look as bad as it was. The parking area in back was not mowed, trash in grass and people were obviously living here full time as there were toys and garbage sitting outside some of the sliding doors. Our room had carpet stains, hair in tub and sink. Bathroom door knob was falling out, lampshade tattered and stained. Mirrors were streaked, and wall by sliding door had holes in it and the sill was filthy. The lamp shade was stained and torn on top. Overall lack of upkeep. No breakfast- when we went down to get it, the desk clerk said it was in the next room. We walked in, there was no one and nothing there.
I went to the kitchen and a woman walked out with a cup of coffee - I asked if they had it and she said, "Power is off, I put everything away, called the boss. Sorry." It was NOT worth $87.39. I won't stay at one of these again. I would have asked for a refund except it was very late and we were in the vicinity of an airport, so most places were probably already full.
Quality Inn at Town Center (Choice Hotel), Beaufort, SC - Picked this motel because it looked like it had the southern charm appearance and was close to Beaufort historic sites. Check in went ok… we did notice that the interior of the lobby was dirty and outdated. Upon going to our room, we noticed the outside of the hotel was in need of repair. Our room was very outdated - things were yellowish and in need of repair - mold in the bathroom tile/tub, toilet seat was broken. At 7 p.m. the pool was closed so we went to the front desk to find out why. The clerk was eating on the desk and never looked up when we asked why the pool was closed. She just mumbled that a storm was coming.
The next morning, we left our room at about 10:30 a.m. and returned at 3 p.m. to find our room had not been cleaned. Went to the front desk and requested that our room be cleaned and we left again to give them time to clean it and returned 3 hours later at 6 p.m. to find the room had not been touched - bed not made and no clean linens! Went to the desk again and talked to the same clerk who was eating the night before and instead of waiting another couple of hours, we just got clean towels and waited to check out the next morning. When I checked out, I asked to speak to the manager and was told he was not available, he was going to get his glasses and they didn't know when he would be back -- no offer to have him contact me etc. The manager's name is Sean **. Acted very put out at my request. We will not stay at a Quality Inn again. We do not recommend this hotel to anyone else.
I checked into this hotel and paid cash for room. I went to room and found cockroaches running on bed. The girl came and changed sheets. I was shocked but I thought once the bugs were gone I could survive for 2 nights. That night cockroaches crawled out of shower drain. As my friend was showering. Along with bugs on sink, torn and stained sheets. The next day I asked for refund and checked out. The manager refused as she claims she had made an offer for me to leave but I did not accept. This was not true and her staff and my friend confirmed this offer never made. I asked for owners number she gave me a disconnected number. I went there to speak to her and she had left. This place besides being disgusting is being managed by a very dishonest lady.
Quality Inn Company Information
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