Quality Inn Reviews

Absolutely DO NOT recommend Quality Inn of Jacksonville, NC! First room (109) the tv did not work, the king bed was super hard, WiFi was poor and the bathtub wouldn’t drain. I called front desk and they said they would put a ticket in for maintenance, but nothing could be done until the next morning. Next day at 11 I asked front desk in person if maintenance would be there soon. Manager Crystal knew nothing about a ticket and stated they had no maintenance on site due to 4 hotels sharing 1 maintenance man. She offered to switch my room.

I would give a "0" if I could. After 15 hours of driving, we arrived at the motel and there were handicap accessibility issues and the pictures online were a misrepresentation of the place. We got to our room and when we turned on the bathroom light, there was a loud continuous buzzing sound that did not stop until the light was turned off. We went back to the front desk and played the sound for the employee, as well as expressing our other frustrations. They told us we had to contact Booking.com for a refund. We contacted Booking.com, and they told us we had to contact the hotel.

This was the worst and most disgusting room I’ve ever stayed at.. I could tell from walking in it was going to be harsh, but damn the smell of piss and cigs literally kept me up at night with paper thin pillows. They should be called NOT Quality Inn.

I can only speak about my experience at the Quality Inn and Suites Santee I-95 in South Carolina. When we arrived around 7pm we noticed every exterior trash can was overflowing. The bathroom of the room we rented had dead insects in the bathtub. The front door leaked air so we had to keep the noisy heater on a high setting just so we could sleep under the covers. The breakfast was skimpy. Only overcooked sausage, one type of cerial and 7 slices of old bread. We complained to Choice and they provided us with points. Once the hotel found out about the complaint they charged our credit card for a $250.00 cleaning fee. They would not talk to us about it so we are complaining to the FTC, the BBB, Consumer Protection, and the Santee mayor's office. Local police confirmed of receiving similar complaints of deceptive and illegal room charges. Be warned!

A very sketchy area, high crime area! I had to be buzzed in by security! My room was not cleaned or serviced first night! I think they have social service clients living here long term. I saw people walking around with large garbage bags! I rebooked online and at the front desk, they wanted to increase the rate for my room as it had two beds! I refused, and I wanted my money back or to cancel the reservation they refused! I had an exchange of words with the Manager and she called the Police!!!

The room smelled, but was clean.. The grounds were filthy. Door handles, walkways, building needs paint. Breakfast was skimpy unless you like cheerios. Juice machine broken. No water to drink. Washing machines broken. No live person on property. Furniture old. .rooms small. AC. Noisy.

Hi, I recently stayed at Quality Inn in Dickson, Tennessee on March 6th. Very disappointed, rooms were shabby and smelly. Stairs falling apart. The service was pretty bad as well. It's sad because I'll never stay at Quality Inn again.

I'm a OTR truck driver and has been in the Winston Salem area for the last two weeks. I stayed at this location twice in the last two weeks. Each time I stayed there I was accused of smoking in the room. My first stay the previous guest, I assume took the smoking detector off the wall and I was accused of smoking in the room. They tried to withhold my deposit, claiming I removed it therefore I was smoking in the room.

The general manager is very immature and unprofessional. The motel isn't run per standards. All the general manager does is sit in the office on her butt and give directions to everybody else and then treat them like crap in a group text.

My husband and I had such a lovely stay, and the staff was amazingly helpful and accommodating, even with my craziness; they stayed calm from early evening arrival to my all night needs and morning late rushing to get out. Not once were they pushy or rude and never did they break my privacy, or their smiles. I want to say thank you to the manager Amber, and the value and care she puts not only into her employees but to her staff as well. It takes a good manager to run such a wonderful team. Thank you again and we will be staying again!!!!