Quality Inn Reviews

Do not stay at the Quality Inn of Alamogordo! We stayed at the Quality Inn on Tuesday, November 21st, 2023 in room 230. This was our second stay at this location. The first stay was very nice. We enjoyed it. But our second stay was extremely disappointing after the fact, because of deceptive tactics by management to charge guests an inflated cleaning fee for nothing. As a veteran worker in the hospitality industry (7 years as a Night Desk Manager) I would never leave a room dirty and our room as usual was spotless when we checked out. Though we had noticed stains on the comforter when we checked in but we had subsequently let it go.

Looks like there is nothing left to say after reading the reviews. Quality Inn Roanoke Rapids NC. Room looked like it hadn’t been updated since built. Bugs in bed. Roaches all over the room. Never again…. Seems by reviews they are all the same. Next trip I’ll pay more somewhere else for a clean room.

Dogs allowed and strong neasuating smell of urine in hallway. Also dogs barked and growled Everytime walked past the room. When complained, said nothing they could do. Secondly, clerk at front desk saw me drop new shoes in bag at front door. Left bag there and stole them and when asked if found bag told me but again, nothing they could do. Also cameras did not record.

Booked two rooms for July 5 through July 9. The rooms were in deplorable condition. There were spiders, food under the mattresses and eggs that may have been hatched from roaches. We were provided another room but to no avail. The issues continued, from broken towel racks to severe water stains in the ceiling to hatched bug debris in the dresser drawers. Not to mention we are put in a non-smoking room but the bedding had burn holes!

Checked into motel in Cameron Park CA—Room was awful! Carpet dirty and torn, window shears shredded and outer curtains off the track, fridge/freezer dirty, linens dingy/stained, bathroom window propped open with a piece of plastic and no screen just for starters! Billed incorrectly and having major issues with getting it fixed. Offered points instead of proper credit. NEVER again!!

We checked in to Quality Inn Hwy 23 Ann Arbor, MI on Aug 5th. The carpets on the way to our room were filthy and stained. The walls were in bad condition and needed paint. We got to our room and it took both my husband and I to open the door, it did not open or shut without great difficulty. There was dirt under the bed, furniture was stained and covered with dust, tub was dirty and there was mold along the tub, TV didn’t work, and we had no hot water in the sink. Talking to the man at the front desk got us nowhere. We tried to cancel our 2nd night with a refund because we did not want to stay in these conditions. We were told it was past the cancellation cutoff so we could not get a refund. We did not know the condition of the hotel at the cutoff time or we would have cancelled earlier, we only discovered the disgusting condition of the hotel and room upon checkin.

Poor customer service from the front desk. Was charged for a dirty rag and was not able to see the damage. Once I asked to see the wash towel, front desk attendant was furious and wouldn’t take the time to show me the issue but never hesitated to take my money. This clown now has me in the system as a person who can’t get a room from them.

Stayed July 15, checked out the 16 covered in bed bug bites, all over my body, contacted hotel, and no one was concerned, got home and had to throw everything out, and start washing everything, also missed work on July 17 due, to bites, and all the cleaning.

When you are away from home traveling hotels are suppose to be excellent lodging for the price. If you are advertising you are the best then you should be. This location in the Quakertown area is not a safe location for the money you are spending. We had a two night stay that ended with us checking out a day early because someone entered our room while we were out. We did not request room service and we were seen by housekeeping leaving our room. No one should have entered our room for any reason. At this point our trust in the manager and staff is now broken. Management did nothing to make us feel safe. They actually asked to put us in a different room. Not sure even that fixes the problems we were having. I will never stay there again. We did not travel over 12 hours to visit family to be robbed. There was no quality staying at this inn, none.

I had reservation for May 12th - 15th. I was in a car accident on 5/11 and totaled my car. I called that same day to cancel my reservation. I called directly to 620-338-8700 to cancel and let them know what happened. This was never documented and I was considered a No Show and charged the full price on the 15th. I called them and asked why my cc charged, since I called and canceled. Front desk clerk, Perla told me that she was the one that took my call, when I canceled and she would have the manager call me. He never did. I noticed a refund on my card, less 1 night stay. I called Choice Privileges, I'm a member, and they told me it was not canceled, it was a No Show. They would not refunded me for that day. I told them when I canceled via phone, she said she would cancel it as an emergency.