Quality Inn Reviews

As I was saying, when I went to check in, the lady was not only rude, acting as if she was the gatekeeper to something. She asked how I was going to be paying today, cash or card. I informed her that I had already paid for my room when completing my reservation. She said no to the $100.00 deposit. Stunned and in shock, I asked if this deposit would be returned.

3. Telling me that I wouldn't receive my deposit back if my daughter stopped by for an hour or an hour and a half tops. When only my spouse and I was going to be staying the night.

This just put the icing on the cake. If I was going to pay 160.00 for a room, it was going to be for something extremely nice, not that place at all. I asked the lady about a refund, and she told me that I would have to go through Priceline since I made my reservation through them. Priceline was good to me, even though when trying to verify information through Quality Inn, she kept hanging up on him. That was only until I placed my phone on speaker and she had them call her back again.

Once the conversation was completed, Priceline gave me my refund on the room, and the lady at the front desk gave me an evil look and said 'You can leave now' with an attitude being more mean than she was previously. Don't put up with rude check-in clerks or these big-name hotels trying to make you pay more after arriving. Deposits and additional fees should be disclosed before accepting a payment. I will not ever book at this motel again.

This turns out to be a huge loss for the company because if everything would have went correctly, I was going to pay for an additional week and possibly stay there for up to a month. Quality Inn, you need to remember that we, the consumers, are the ones that pays your everything, and everyone. Your overhead, your paychecks, your bills, etc., you are nothing without the consumer making you what you have become today! Y'all really don't even deserve the one star I gave.

While I waited, I went to the pool. I was harassed by a man shouting “Yo” calling me “Mami” standing over the fence watching me swim. I then switched to room 106 with 2 double beds and pool view. The first thing I smelled was an odor like dog decal matter walking in. The bed was comfy, but the metal fixtures were rusted, the tv showed no signal for 3 days, the WiFi was down and when I turned the light on the morning of my last day - ROACHES!!! Gross!!! When I asked Crystal the manager about a refund or at least discount, I was told Priceline had to do it because I booked through them. Priceline stated the hotel has to be the one to reimburse me because they ran my credit card. Back and forth, round in circles finally I spoke with Supervisor at Priceline. She stated specifically the hotel KNOWS they are the ones to reimburse me because THEY charged me. Crystal would not budge.

I asked for the owner & got an email address. I know she and the front desk were bothered by me interrupting their conversation about a “crack head” woman who wasn’t supposed to be at the hotel. I must also mention there was a large group of men every morning at breakfast who literally ran the place clean, hogging up the space and playing Spanish tv very loud on their cell phones. The lady setting up the food kept apologizing on behalf of them. I finally asked if they had headphones and they turned their phones down. Honestly, the only reason I give this a 1-star review was because of the location.

We were told the owner, Nick **, said the reservation was nonrefundable and it is up to him whether to refund the money and he chose not to. We also had to pay a $10 fee for parking that we did not get back. The employee hung up on us when I asked what qualified for a refund if misrepresenting the property and handicap accessibility violations did not warrant a refund. I have filed a complaint with the Florida Commission on Human Relations for handicap violations. I filed a complaint with the BBB. I also filed a complaint with corporate Quality Inns. Sad I have to go to this extreme because Nick ** couldn't do the right thing and refund our money, which was only for one night! ADA compliance fines will cost him more than $125?

Stayed again yesterday. Once again I was accused of smoking in the room, claiming there was an odor of smoke in the room. In what world can you assume that someone has broken the rules and penalize someone off and assumptions. To make matters worse there were bugs in my bed my face has broken out. I wasn't going to make a big deal about it, I was just wasn't going to stay at this location anymore. When they chose to keep my deposit, that was something I could not accept. The deposit was only a hundred dollars, the money has a part to play, more importantly they took it from me off an assumption. YOU ARE WARN. STAY AWAY.