Quality Inn Reviews

Quality Inn Fairborn, Oh is a dump. From the outside to the inside it isn’t maintained and it isn’t clean. The room stank of over air fresheners while the curtains were hanging crookedly (missing hardware), the floor was sticky and the water from the shower had almost no pressure. Not a great place to stay.

I would like to thank the following girls at the Quality Inn Mount Vernon - Alexandria (VA423) at 7212 Richmond Hwy. Alexandria, Va 22306-2100. **. My granddaughters and I had a delightful stay for two days at their motel. The room was very clean, bathroom was wonderful and the shower was great, TV and the refrigerator worked perfectly, the air conditioner also worked great. Those girls treated us very good and very polite to us all. I would recommend them anytime and if in the area again would stay at this motel. The breakfast was great. Please give them a 10 out of 10 rating. Thanks again.

The Quality Inn in Franklin, IN (150 N. Umbarger Lane) was horrible. The first impression should have been our clue to move on to another motel. The entrance was very unkept, an employee was sitting on the curb smoking; the reservation staff member was not at all friendly and never smiled and her two children were running around. An apology was given for the children's presence with, "Sorry about the kids, their dad had a baseball game". The keys to the room did not work and had to be exchanged.

First of all the website and pictures look like it's a very nice place, arrived and it looked ok but the shadiness started to appear, We reserved a suite but called a day before and they had us in a double bedroom. They did fix that however when we checked in they seemed to be some confusion if the room was ready or not, We got the key and went to the "suite" which was a room they took a bed out of and added a kitchenette which was obviosity install by a amateur, room smelled musty, the door looked like someone prayed under it and had a huge dent under it.

Can not recommend the Quality Inn that we stayed in, in Reynoldsburg, Oh. The overhead light worked, the two lamps, one between the beds and the one by the TV did not. After investigating, I found that neither one was plugged in. The internet didn't work. After visiting with the manager, he was able to hook us up to the internet but once we returned to our room it quit working and we were unable to hook it up again. The toilet seat was so loose, and despite trying to tighten the screws, we were never able to sit on the seat comfortably. The carpeting was filthy with lots of scattered pieces of toilet tissue on it.

The worse place to stay. Don’t change bed sheets, don’t vacuum, don’t pickup trash, every time we complained they made it worse for us since May 14th, 2026 due from insurance claim. They just threw us out today. As of 11 o’clock tomorrow we have to leave due hotel fully booked. Cockroaches in the rooms and dampness. Customer service horrible, staff horrible, everything in that place is a total nightmare. I will definitely call BBB AND CONSUMERS AFFAIRS. Looking at the place looks like needs work. Unfortunately can’t provide receipt since it’s insurance claim ALE”PRO PAID THEM …

Quality Inn (716 Brooks Hill Road, Brooks KY was by far the worst hotel I have ever stayed at in my entire life. The room was not clean, so they moved us to another room. My reservations showed that it would be four guests staying in the room for the duration of three nights four days. The hotel would only provide me towels every two days and only for two guests, I was told I could rent extra towels at 10.00 per set. We also asked ahead of time if the pool could be utilized because we had young children that was interested in the pool, however when we got there the pool was covered by a slab of concrete. When we asked about it, we were told if we get out the same day, they would refund us 75.00 for our troubles.

They took money off my card. Called cops on me and said I threatened her.

We reserved a king room which they would not give us, stuck us in a double room. First thing I do is check for bedbugs, which there were none thankfully. Was the only good thing about it. What I did find was a disgusting mattress with stains all over it, the other bed was not much better. They looked to be the original mattress from when it was built. Yuck 🤮. The room was not clean, the TV remote only half worked. Why did we stay, we are a older couple who had just driven 7 plus hours in pouring rain and we were exhausted. They told us it was the only room they had left. This after I had confirmed reservation. When we checked out we didn't even get our receipt because the front desk person was having a complaint with another couple. Would not accept my photos and was not given a receipt

The staff ran 2 cards instead of 1 for $300 for 2 nights. They put our debit card in hole $120 and we lost $180. They will not admit to their error but said it should drop off in 3 days, it's been 5. We get a check on Monday which will take our $180 and $120 to make our card in positive. Staff has been very rude and getting annoyed with us and will not fix it. When our check comes for $300+ it will take it to make card in positive standings. No one will help us because they won't admit they ran 2 cards instead of 1 card.