Quality Inn Reviews

Quality Inn (716 Brooks Hill Road, Brooks KY was by far the worst hotel I have ever stayed at in my entire life. The room was not clean, so they moved us to another room. My reservations showed that it would be four guests staying in the room for the duration of three nights four days. The hotel would only provide me towels every two days and only for two guests, I was told I could rent extra towels at 10.00 per set. We also asked ahead of time if the pool could be utilized because we had young children that was interested in the pool, however when we got there the pool was covered by a slab of concrete. When we asked about it, we were told if we get out the same day, they would refund us 75.00 for our troubles.

They took money off my card. Called cops on me and said I threatened her.

We reserved a king room which they would not give us, stuck us in a double room. First thing I do is check for bedbugs, which there were none thankfully. Was the only good thing about it. What I did find was a disgusting mattress with stains all over it, the other bed was not much better. They looked to be the original mattress from when it was built. Yuck 🤮. The room was not clean, the TV remote only half worked. Why did we stay, we are a older couple who had just driven 7 plus hours in pouring rain and we were exhausted. They told us it was the only room they had left. This after I had confirmed reservation. When we checked out we didn't even get our receipt because the front desk person was having a complaint with another couple. Would not accept my photos and was not given a receipt

The staff ran 2 cards instead of 1 for $300 for 2 nights. They put our debit card in hole $120 and we lost $180. They will not admit to their error but said it should drop off in 3 days, it's been 5. We get a check on Monday which will take our $180 and $120 to make our card in positive. Staff has been very rude and getting annoyed with us and will not fix it. When our check comes for $300+ it will take it to make card in positive standings. No one will help us because they won't admit they ran 2 cards instead of 1 card.

The Quality Inn Plant City Fl was overpriced and disgusting. The carpet in the hallway to the rooms is not regularly vacuumed and is old and in disrepair. The room especially the bathroom and the floor is gross and unsanitary. The bed had stains all over it. The lack of cleanliness lead me to make the choice to not eat breakfast the next morning. I also opted not to go swimming because of the lack of cleanliness in the hotel. Absolutely revolting don’t waste your time staying there.

NO. this place is so outdated has short circuit possibilities, stains on walls and floors also with the blankets and pillows, peeling paint, dusty clock, bugs, bolts are really rusted, I was in room 221 but the telephone said 208, I saw a cockroach on the window of 220, worst of all ALSO THE DND DOOR HANGER. I do not recommend going to Quality Inn. Also I paid 55$ for a room of bugs and stains. I really hate this, never again.

Moved my daughter to North Carolina from Ohio. Drove truck 10 hours and was exhausted. Reserved room for 2 nights in advance. Checked in and went to room with my wife and I laid down on bed and woke at 3:30 am and my wife was sitting on bed awake. Ask her what's up. She told me she couldn't sleep here and she showed me and I took pictures. This place was a dump. Bugs everywhere dead and alive, stains on bedding, broken fixtures, stains on bathroom wall, no latch on bathroom door, and much more. When I spoke to owner/manager he knew what room based on pictures and offered another room. What a joke. Told me he just had exterminator spray room. But you can't keep the bugs out when there is 1/4 gap on bottom of door leading to outside. Went to another hotel. These are franchised hotels but corporate must not have any quality standards to protect brand and assure customers a "Quality" place to stay!

Stayed at Quality in Dayton Oh. By airport. Needs updated, all the pictures advertised are old. Made it look nice. You thought it would be nice when you walk in to lobby. It was the only nice part. 1st off doors in room were black smudges, stained sheets had yellow color and covers stained. Air barely worked. Not enough towels for 4. I booked for 4. Charged us 100 for one night. Didn't tell us we would have to pay another 100 when we got there. It was to make sure we didn't hurt their rooms. Wouldn't take cash for other part. Even though they had our card on file.

We're being charged top dollar for rooms with old barley functioning showers. Can't have a bath because there is no plug. The mini fridge has no freezer so I had to throw away food that was expensive. The carpet is old and stained dirty. The bedding is from the 80's. Being a franchise owned and operated by "new canadians" it's just like them to cheap out. Ohya and had to change rooms three times because of bed bugs!!! Sadly I can't find d any other accommodations in Merritt BC Canada that ain't full or just as bad. If you have to come here, DON'T! @@

We booked two rooms and paid for them in advance but when we arrived at the hotel, they could only find one room in the booking. They could not refund us and we had to pay for a new room. This was unacceptable to have to pay again for a hotel room we had booked in advance. Outrageous. I will never trust this hotel chain again, or the online booking service.