Quality Inn Reviews

I had a recent stay in a Quality Inn in Dunkirk, NY, from August 20, to Aug. 25, 2026. It literally smelled like dog leavings; the Free breakfast was disgusting; it had no elevator, so good luck if you have walking issues, and it was just dirty. The staff were rude and uninformative about almost everything. In fact, every Hotel in the area is rundown and as dirty or dirtier. The most common thread throughout the area is that all of the owners are from India. There is a trend in purchasing small and older Hotels and then running them into the ground, and common everywhere I travel. I no longer try to save money. I'd rather not risk Bed Bugs. Hilton Garden Inns are my favorite, with Hampton Inns not far behind. Quality Inns? NEVER AGAIN!

Quality Inn Fairborn, Oh is a dump. From the outside to the inside it isn’t maintained and it isn’t clean. The room stank of over air fresheners while the curtains were hanging crookedly (missing hardware), the floor was sticky and the water from the shower had almost no pressure. Not a great place to stay.

I would like to thank the following girls at the Quality Inn Mount Vernon - Alexandria (VA423) at 7212 Richmond Hwy. Alexandria, Va 22306-2100. **. My granddaughters and I had a delightful stay for two days at their motel. The room was very clean, bathroom was wonderful and the shower was great, TV and the refrigerator worked perfectly, the air conditioner also worked great. Those girls treated us very good and very polite to us all. I would recommend them anytime and if in the area again would stay at this motel. The breakfast was great. Please give them a 10 out of 10 rating. Thanks again.

The Quality Inn in Franklin, IN (150 N. Umbarger Lane) was horrible. The first impression should have been our clue to move on to another motel. The entrance was very unkept, an employee was sitting on the curb smoking; the reservation staff member was not at all friendly and never smiled and her two children were running around. An apology was given for the children's presence with, "Sorry about the kids, their dad had a baseball game". The keys to the room did not work and had to be exchanged.

First of all the website and pictures look like it's a very nice place, arrived and it looked ok but the shadiness started to appear, We reserved a suite but called a day before and they had us in a double bedroom. They did fix that however when we checked in they seemed to be some confusion if the room was ready or not, We got the key and went to the "suite" which was a room they took a bed out of and added a kitchenette which was obviosity install by a amateur, room smelled musty, the door looked like someone prayed under it and had a huge dent under it.

Can not recommend the Quality Inn that we stayed in, in Reynoldsburg, Oh. The overhead light worked, the two lamps, one between the beds and the one by the TV did not. After investigating, I found that neither one was plugged in. The internet didn't work. After visiting with the manager, he was able to hook us up to the internet but once we returned to our room it quit working and we were unable to hook it up again. The toilet seat was so loose, and despite trying to tighten the screws, we were never able to sit on the seat comfortably. The carpeting was filthy with lots of scattered pieces of toilet tissue on it.

The worse place to stay. Don’t change bed sheets, don’t vacuum, don’t pickup trash, every time we complained they made it worse for us since May 14th, 2026 due from insurance claim. They just threw us out today. As of 11 o’clock tomorrow we have to leave due hotel fully booked. Cockroaches in the rooms and dampness. Customer service horrible, staff horrible, everything in that place is a total nightmare. I will definitely call BBB AND CONSUMERS AFFAIRS. Looking at the place looks like needs work. Unfortunately can’t provide receipt since it’s insurance claim ALE”PRO PAID THEM …

Quality Inn (716 Brooks Hill Road, Brooks KY was by far the worst hotel I have ever stayed at in my entire life. The room was not clean, so they moved us to another room. My reservations showed that it would be four guests staying in the room for the duration of three nights four days. The hotel would only provide me towels every two days and only for two guests, I was told I could rent extra towels at 10.00 per set. We also asked ahead of time if the pool could be utilized because we had young children that was interested in the pool, however when we got there the pool was covered by a slab of concrete. When we asked about it, we were told if we get out the same day, they would refund us 75.00 for our troubles.

They took money off my card. Called cops on me and said I threatened her.

We reserved a king room which they would not give us, stuck us in a double room. First thing I do is check for bedbugs, which there were none thankfully. Was the only good thing about it. What I did find was a disgusting mattress with stains all over it, the other bed was not much better. They looked to be the original mattress from when it was built. Yuck 🤮. The room was not clean, the TV remote only half worked. Why did we stay, we are a older couple who had just driven 7 plus hours in pouring rain and we were exhausted. They told us it was the only room they had left. This after I had confirmed reservation. When we checked out we didn't even get our receipt because the front desk person was having a complaint with another couple. Would not accept my photos and was not given a receipt

The staff ran 2 cards instead of 1 for $300 for 2 nights. They put our debit card in hole $120 and we lost $180. They will not admit to their error but said it should drop off in 3 days, it's been 5. We get a check on Monday which will take our $180 and $120 to make our card in positive. Staff has been very rude and getting annoyed with us and will not fix it. When our check comes for $300+ it will take it to make card in positive standings. No one will help us because they won't admit they ran 2 cards instead of 1 card.

The Quality Inn Plant City Fl was overpriced and disgusting. The carpet in the hallway to the rooms is not regularly vacuumed and is old and in disrepair. The room especially the bathroom and the floor is gross and unsanitary. The bed had stains all over it. The lack of cleanliness lead me to make the choice to not eat breakfast the next morning. I also opted not to go swimming because of the lack of cleanliness in the hotel. Absolutely revolting don’t waste your time staying there.

NO. this place is so outdated has short circuit possibilities, stains on walls and floors also with the blankets and pillows, peeling paint, dusty clock, bugs, bolts are really rusted, I was in room 221 but the telephone said 208, I saw a cockroach on the window of 220, worst of all ALSO THE DND DOOR HANGER. I do not recommend going to Quality Inn. Also I paid 55$ for a room of bugs and stains. I really hate this, never again.

Moved my daughter to North Carolina from Ohio. Drove truck 10 hours and was exhausted. Reserved room for 2 nights in advance. Checked in and went to room with my wife and I laid down on bed and woke at 3:30 am and my wife was sitting on bed awake. Ask her what's up. She told me she couldn't sleep here and she showed me and I took pictures. This place was a dump. Bugs everywhere dead and alive, stains on bedding, broken fixtures, stains on bathroom wall, no latch on bathroom door, and much more. When I spoke to owner/manager he knew what room based on pictures and offered another room. What a joke. Told me he just had exterminator spray room. But you can't keep the bugs out when there is 1/4 gap on bottom of door leading to outside. Went to another hotel. These are franchised hotels but corporate must not have any quality standards to protect brand and assure customers a "Quality" place to stay!

Stayed at Quality in Dayton Oh. By airport. Needs updated, all the pictures advertised are old. Made it look nice. You thought it would be nice when you walk in to lobby. It was the only nice part. 1st off doors in room were black smudges, stained sheets had yellow color and covers stained. Air barely worked. Not enough towels for 4. I booked for 4. Charged us 100 for one night. Didn't tell us we would have to pay another 100 when we got there. It was to make sure we didn't hurt their rooms. Wouldn't take cash for other part. Even though they had our card on file.

We're being charged top dollar for rooms with old barley functioning showers. Can't have a bath because there is no plug. The mini fridge has no freezer so I had to throw away food that was expensive. The carpet is old and stained dirty. The bedding is from the 80's. Being a franchise owned and operated by "new canadians" it's just like them to cheap out. Ohya and had to change rooms three times because of bed bugs!!! Sadly I can't find d any other accommodations in Merritt BC Canada that ain't full or just as bad. If you have to come here, DON'T! @@

We booked two rooms and paid for them in advance but when we arrived at the hotel, they could only find one room in the booking. They could not refund us and we had to pay for a new room. This was unacceptable to have to pay again for a hotel room we had booked in advance. Outrageous. I will never trust this hotel chain again, or the online booking service.

As many consumers out there do, I went on one of those sites that assist in finding a better rate for a hotel/motel. I found a great price for a room at the Quality Inn in North Little Rock, Arkansas on 29th St. I went ahead and booked my reservation and paid for it. Upon arriving to the hotel, it was late, and the parking lot did not have many cars in the lot. I went to check in and go relax in my room until my daughter's flight was to come in then she was supposed to stop by, let me see my newest grandchild for an hour or so before making the remainder of her trip home. We live in the complete opposite direction than them so getting a room made since.

Horrible, Rust, Bad smells, Drafty, Rust in Microwave, dirty/dingy sheets, the room looks to haven’t been cleaned before we checked in! Stray Dogs running around at night and if you have a pet you are put in the back in the worst rooms for and extra $20 a day! The pictures online is not this hotel at least the ones of the rooms, the fitness center has cleaning supplies in it and the pool isn’t up to standards to even open!

Absolutely DO NOT recommend Quality Inn of Jacksonville, NC! First room (109) the tv did not work, the king bed was super hard, WiFi was poor and the bathtub wouldn’t drain. I called front desk and they said they would put a ticket in for maintenance, but nothing could be done until the next morning. Next day at 11 I asked front desk in person if maintenance would be there soon. Manager Crystal knew nothing about a ticket and stated they had no maintenance on site due to 4 hotels sharing 1 maintenance man. She offered to switch my room.

I would give a "0" if I could. After 15 hours of driving, we arrived at the motel and there were handicap accessibility issues and the pictures online were a misrepresentation of the place. We got to our room and when we turned on the bathroom light, there was a loud continuous buzzing sound that did not stop until the light was turned off. We went back to the front desk and played the sound for the employee, as well as expressing our other frustrations. They told us we had to contact Booking.com for a refund. We contacted Booking.com, and they told us we had to contact the hotel.

This was the worst and most disgusting room I’ve ever stayed at.. I could tell from walking in it was going to be harsh, but damn the smell of piss and cigs literally kept me up at night with paper thin pillows. They should be called NOT Quality Inn.

I can only speak about my experience at the Quality Inn and Suites Santee I-95 in South Carolina. When we arrived around 7pm we noticed every exterior trash can was overflowing. The bathroom of the room we rented had dead insects in the bathtub. The front door leaked air so we had to keep the noisy heater on a high setting just so we could sleep under the covers. The breakfast was skimpy. Only overcooked sausage, one type of cerial and 7 slices of old bread. We complained to Choice and they provided us with points. Once the hotel found out about the complaint they charged our credit card for a $250.00 cleaning fee. They would not talk to us about it so we are complaining to the FTC, the BBB, Consumer Protection, and the Santee mayor's office. Local police confirmed of receiving similar complaints of deceptive and illegal room charges. Be warned!

The room smelled, but was clean.. The grounds were filthy. Door handles, walkways, building needs paint. Breakfast was skimpy unless you like cheerios. Juice machine broken. No water to drink. Washing machines broken. No live person on property. Furniture old. .rooms small. AC. Noisy.

Hi, I recently stayed at Quality Inn in Dickson, Tennessee on March 6th. Very disappointed, rooms were shabby and smelly. Stairs falling apart. The service was pretty bad as well. It's sad because I'll never stay at Quality Inn again.

I'm a OTR truck driver and has been in the Winston Salem area for the last two weeks. I stayed at this location twice in the last two weeks. Each time I stayed there I was accused of smoking in the room. My first stay the previous guest, I assume took the smoking detector off the wall and I was accused of smoking in the room. They tried to withhold my deposit, claiming I removed it therefore I was smoking in the room.

The general manager is very immature and unprofessional. The motel isn't run per standards. All the general manager does is sit in the office on her butt and give directions to everybody else and then treat them like crap in a group text.

My husband and I had such a lovely stay, and the staff was amazingly helpful and accommodating, even with my craziness; they stayed calm from early evening arrival to my all night needs and morning late rushing to get out. Not once were they pushy or rude and never did they break my privacy, or their smiles. I want to say thank you to the manager Amber, and the value and care she puts not only into her employees but to her staff as well. It takes a good manager to run such a wonderful team. Thank you again and we will be staying again!!!!

Quality Inn in Perry Georgia on February 19, 2026. The room stinks. I had to ask for the security latch on the door to be re-screwed because it was loose. The mattress is stained. The small pad on top is stained. All four pillows are stained on both sides. The carpet has not been vacuumed. The door frame and lintel are in bad shape, battered, dirty and moldy. I’m sleeping with no pillow tonight and on top of the sheets because the mattress is so bad. There was poop underneath the toilet seat, but I cleaned it off with a washcloth before I thought about taking a picture of it. The bathroom door is bad. This is a handicap accessible room so I guess it was knocked about with a wheelchair. I asked for a different room, but the motel is completely booked as are all others in the area because of a rodeo and stock show, I’ll never stay at a quality Inn again.

As I opened my door on the 3rd floor to go to breakfast I immediately smelled weed. I went and ate and went back to my room. A little while later a guy from the front desk knocks and my wife opens the door and he said, "You must check out immediately for smoking." My wife was like, "We don’t even smoke sir" but he kept telling her we had 5 minutes to check out and he was calling the police. A little while later my wife was changing and he knocked again so my wife cracked the door open and told him she was getting dressed. The man then tried pushing his way through the door until I spoke up and started yelling at him that he better back off. He then shut the door and had some security guy come back and knock on the door. I told him we were getting our stuff together but it was nonsense throwing us out for something we never done. Again neither of us smoke at all.

Complaint for Quality Inn, 1225 N Dixie Hwy, Monroe MI. We checked in @9:16pm to a girl with a screaming child, who distracted her so much she provided the wrong WiFi & room key for only 1 day instead of 2, which we found out the next day after being locked out of our room. Our room was dirty, faulty heater, no hot water, broken remote & clock, & also elevator doors weren’t closing fully, that’s unsafe…. Fire marshal and health dept will be notified. We went to the desk to fix our keys & ask about our issues, but the mgr was rude & advised the whole staff are mothers & we needed to be patient? Her child comes before customers? Bad business!! We are asking for a refund to resolve this … Checked in on January 30 @ 9:16 pm and checked out a day early on January 31 around 2 pm after talking to this extremely rude manager.

OMG only stayed in a couple of them on my way to Florida but there was no quality there. Outdated and both needed to be remodeled. The one in brooksville stunk badly and was dirty. Loud people fighting in the parking lot was totally ignored by mgmt. Wouldn’t stay there again if it was free.

This place is a joke! They false advertise about the pool. They have a working pool and do not want to spend the money to heat the pool. That was said by their own employee. I stayed there for months and months at a time and the maids did not come to my door one time to ask if I needed clean linens or clean towles. When I would ask the front desk worker Í always got the same response. They are being washed. The owner literally makes up new rules as she goes. She is rude and has no customer experience whatsoever.

Maria this lady has no respect. I get it why she might be upset but there’s a way she could talk to people. Don’t talk to me like I’m a dog. That’s how she was treated me. If I did something wrong tell me instead of treating me like a shit. I have no respect for you guys.

Probably the worst quality in I've ever stayed at. The room was dirty, stains on the bedding, dead cockroach in the drawer, cobwebs in all corners, rust in the tub and in the sink. They replaced the three mirror with a single and didn't bother patching the walls. There were holes in the on the whole room was dirty and the TV did not work. The internet was not usable. I asked for a new room and we were moved to another room that was a little better but still not quality. In both rooms the table was unsteady and One Table leg was ready to fall off. The hair dryer did not work. Obviously the room was not checked by the housekeeping Department before allowing us to use the room. The night staff was nice, the rest of the staff seemed non caring and annoyed by me asking for help with the internet and television and housekeeping issues. And of course the photos would not upload.

HORRIBLE customer service! Shay was completely rude and unprofessional. She talked down to people like she had zero respect for customers. Honestly, someone with that attitude has no business working at the front desk.

Arrived at 3pm to check in and there was no coffee made. The coffee was never made the 2 days we stayed. The cable never worked. Cracked floors and so many unknown stains on the floor and walls. Do not recommend.

My Chuck wagon weekend went so good because of this hotel. We will be coming back. Had very good breakfast, easy to go and staff was very friendly. The wifi was very fast and Jason went ahead and guided me through. He was very happy to take care of us as he also helped with our luggage. Guys Chuck wagon is amazing and I will always come back. The rooms were very clean and easy to access.

HORRIBLE. If you like staying in a disgusting, unclean facility, then the Quality Inn is for you! We had the misfortune of staying one night in a LACK of QUALITY INN. The specific location was/is 4142 Albany Post Road, Hyde Park NY 12538. Found just one vacant spot in parking lot that evening, so thankfully we did not have to park on the street. Surprised that we were Forced to pre-pay when we checked in. The room smelled old, and bathroom had not been cleaned well. OK, maybe it had been cleaned by a blind person, which would explain the dirt on the floor, lack of general cleanliness, and 3 tissues remaining in the tissue box. The so-called "complimentary" breakfast looked pretty bad, as in we did not want to have stomach problems from eating what they offered. So we checked out, and found real food elsewhere. We will NEVER stay in another Lack of Quality Inn, and I will not permit any of my employees to stay in one either.

I stayed at the Quality Inn located in Maggie valley. Me and my fiance noticed weird bites appearing on us after our 2nd night of 4 and they just kept popping up. I went to a doctor. It was confirmed bed bug bites but when we asked to be able to wash our clothes so we didn’t take the bugs with us to our home and in our vehicle we were told basically to screw off and we had to deal with it on our own so we ended up having to pay money out of our ass to get our clothes washed. This is piss poor quality and the health department will be notified.