Quality Inn Reviews

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About Quality Inn

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Quality Inn delivers hotel accommodations with complimentary breakfast, free Wi-Fi and business centers, catering to both leisure and business travelers.

Pros
  • Good breakfast options
  • Affordable pricing
Cons
  • Poor customer service experiences
  • Cleanliness and maintenance issues

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Quality Inn Reviews

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    How do I know I can trust these reviews about Quality Inn?
    • 4,659,924 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed May 10, 2025

    I checked in Friday, May 9th Quality Inn and suites in Morgan Hill California. There was so many cockroaches in the room bathroom who is dirty. I don’t think somebody clean the room before I check in because there’s crackers food in the floor and the mirror was dirty. I think they just came in to change the bedsheets and change the trashcan and that’s it. I had to do a lot of cleaning by myself. I have antiseptic spray with me just in case and also in their website they never mention the pool was closed and not working and that was a disaster for me because the weather was 91 and I wanted to swim in this weather. I contacted Choice Hotel customer service and they couldn’t be able to help in anyway, they said, "Sorry we can’t help you," even though the quality inn and suites are under choice hotels and choice hotel didn’t say anything about at least taking me to another hotel to check in is one night after all is it. It was very bad experience that I had and I also did not sleep well, because I was afraid any cockroach come in my face.

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    Reviewed April 21, 2025

    Many room items broken or dirty. Microwave was in the hall for floor use. Cockroach in closet on floor. Toilet seat broken, chair cushion torn and not matching, chair side was filthy. Toilet tissue roller missing. Handle for connecting room was broken off. I do have the photos but can't upload at this time. The cockroach pushed me over the edge and we left. I'm not getting sick over $200.

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      Customer Service

      Reviewed March 30, 2025

      If you think your last stay at a Quality Inn was just okay or even good, and no problems, good for you, you must be the lucky one! Here is my issues with this company (hotel)... Was traveling to Branson Missouri, been driving for about 5 hours, decided to pull over and stay for one night, then be on our way to our destination.. Got a room, no problem paid over 95.00... Went to the room, and opened the door, was smelly.

      We went directly to the local Walmart, and purchased air freshener Got back to our room, and sprayed the room, and left the door opened to help air out, as we gathered luggage from the car, started to unpack, and noticed, we did not pack our meds... Decided we would drive back home and get our meds, but would not return to the hotel.. Too long of a drive for 1 day... When we went to the office to explain the situation and asked a refund, his response was no, he could not do this, that he was not authorized to do that, and the manager will be back tomorrow which was a lie, Manager would not return till Monday... So Tuesday comes, and we call back, and Manager had left for the day...

      Called back on Wednesday, Thursday, before we actually spoke, and he (manager) says no that we used the toilet... Ha, no we actually bought air freshener for your room... then he had we left a McDonalds wrapper in the waste basket... No we never went to McDonalds... so which is it? So basically we lost $95.00 to unpack, and pack back up... I will never, ever book a room at any Quality Inn... and I hope No one ever does... What a joke!

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      Reviewed Feb. 14, 2025

      We checked in and were given the wrong type of room. We asked to be moved to the room we booked. The manager told us to leave and called the police. The police said they have a lot of issues with this location and we were better off staying elsewhere. DO NOT STAY HERE...RUN AWAY!!! There is a nice Comfort Inn 2 miles away.

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      Customer ServicePriceStaff

      Reviewed Jan. 27, 2025

      Stop!!! Do not book this place in rockaway blvd in queens!!! I don't know where to begin! What I can say is that the rooms my family were in were always dirty!! The acs are filthy hanging off the walls!! The heat and air did not fluctuate properly because they haven't cleaned them at all!!! Hairs on the towels, sheets, and dirty around the bathroom sinks!! The doors to the room and bathroom squeak, the air filter makes noise!! We had to fight/argue with the manager to provide us with the basic amenities, phone, microwave, fridge and a functioning tv, the ** mgr stated that he will take care of it then a day or 2 goes by and he still didn't take care of it. Then he gets mad and tells the front desk to give me a room with the basic amenities but then check me out the next day!

      There's sex trafficking, drugs and prostitution going on especially on the weekends!! They charge different fees for all guests!! There's a lot of corruption going on in this hotel!!! They switched our rooms 3 times!! All because most of the rooms had missing amenities and broken hotel rooms!!! Keep in mind I was there on military discount because my son is a military veteran. If they can treat us like that, imagine how others were treated! We had to call the police 2 or 3 times because they weren't providing the basic amenities that we had already paid for. And the mgr wanted us to check out! He didn't want to honor the free nights that we had earned with our points! So he tried to make our stay a little difficult especially because I had filed a complaint with Quality Choice!!

      That's another issue. When you try to file a complaint with their superiors, they try to bribe you with points for free stays so that you won't file a complaint!!! We really couldn't go anywhere at that point because my son had his service dog and I had my 15 pound dog with us and there aren't many pet friendly hotels. So we had to stay and put a little until we found something better! Well we did get our free stay with the points we had earned from paying for weeks to stay at this hotel and the mgr tried to get us out but he couldn't 'cause the laws are the laws!! Mgr acts like he's the owner, makes his own fees, charges what he wants, sometimes prefers cash over credit card and doesn't want to give you receipts until you check out!

      I overheard the front desk in disputes with other guests and according to the police they stated that they get calls from guests regarding the hotel often!!!! Wifi doesn't work well!! Beware!! You check in but have to fight for your rights!! They try to put you through hell while you're there!! But that did not work with me and my family!! We fought back!!! The housekeepers are hard workers, the front desk friendly but they are the mgrs puppets!! Whatever the mgr tells them to do they do even if it's not right!!

      Another thing!! It's supposed to be a non smoking zone!! And the place reeves of cigarettes day and night!! The rooms smell like cigarettes too!! Ugh!! My kids and I got sick in this hotel!! So sick we had to go to the hospital because of the cigarette smoke!! I heard it was a shelter but not when I was there!! I have nothing against shelters but I was a paying customer and they try to treat people the way they want!! The mgr has no respect for the guests! He thinks that nobody understands the language he speaks!! I understood it well!!! Stay away from this hotel!!! My rate is less than 0 star!!! I will upload my pics from my cell. I am using a hotel computer to write this review.

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      Customer ServiceStaff

      Reviewed Nov. 15, 2024

      As a former housekeeper I was blown away with how rude the staff was this morning. Check out at 11 but yet beat the door down at 930 and at 10 front desk nowhere to be found. I’ve never stayed somewhere where the workers are so rude.. there was water in the bathtub, hair in my bed, dirt in the floor between the door and the wall. Very unpleased.

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      PricePunctuality & Speed

      Reviewed Nov. 3, 2024

      Stayed in Kingston Ontario Nov 2, 2024. Room was dated & dark. Carpet on floor was wrinkled / folded, the dryers in the washroom were very poor and took forever to drain, front desk says that happens. They also charge for parking!

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      Customer ServiceStaff

      Reviewed Nov. 2, 2024

      My spouse and I had an unbelievably rude experience at the Quality Inn at Taos New Mexico. We inquired about a room on 8/21/24 a little after 8 am. We were trying to take care of a few things before checking in including getting our member info (and diabetic care). My wife mentioned her diabetes and disability. But after just a few seconds, we were denied the room and literally chased away up to the parking entrance. The man invaded my wife's space very inappropriately. And she has a disability. It looked like they only had a few rooms filled, so you would think they would have wanted the business. This was borderline traumatic. We both put reviews on google and TripAdvisor.com, as well as separate reports to the Americans with Disability Act and FTC. We also contacted the corporate office at the end of our trip.

      In addition, there is a darker aspect to add that I didn't put above due to its personal nature. But we feel we must add so travelers know how terrible the experience really was. My wife had a bad kidney infection at the time we were in the lobby, she was denied access to the restroom before we were thrown out. The combination of the infection, diabetes, and the horrible abuse from the staff caused her to lose control of her bodily functions before getting off the property. We have to consider this unforgivable. We will be continuing to find other sites to post.

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      Staff

      Reviewed Oct. 29, 2024

      Overall we were pretty pleased with the room. TV screen was a little smaller than expected, and the bathtub was older. We enjoy Q.I.'s breakfasts but we were sadly disappointed when we arrived at the breakfast room the following morning, which was by the front desk. We walked in and greeted the clerk. We proceeded to the counter to enjoy another Q.I. breakfast and to my amazement, no eggs, no sausages, no orange juice. WHAT? The clerk behaved like everything was normal. No explanation until I asked her what's up. "We're all out". I'm upset she didn't prepare us for what we were about to discover. When we entered the room why didn't she say "I'm sorry, but we ran out of these items...." Who runs out of the main ingredients of a motel breakfast? No orange juice??? Actually, no juice whatsoever. Those juice spaces were filled with water. I'm hoping this is a very rare occurrence. If it is, I would still recommend this Q.I.

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      Staff

      Reviewed Oct. 26, 2024

      Blytheville Arkansas QI; stay away!!! Our reservation (from two weeks before) was screwed up, the room was dirty with a rip in the carpet, grout in the (smurf size bathroom) tub was moldy, the desk chair had weird stains and to lean back meant just that...go back. We had driven over 10 hrs and looked forward to simply relaxing. The 7 channels we were able to receive were grainy at best, basically we had 1 channel. The front desk person smiled, said she'd put in a work order for tomorrow. Never, never again!!! BEWARE!

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      Quality Inn Company Information

      Company Name:
      Quality Inn
      Website:
      www.choicehotels.com