Quality Inn Reviews

I checked in Friday, May 9th Quality Inn and suites in Morgan Hill California. There was so many cockroaches in the room bathroom who is dirty. I don’t think somebody clean the room before I check in because there’s crackers food in the floor and the mirror was dirty. I think they just came in to change the bedsheets and change the trashcan and that’s it. I had to do a lot of cleaning by myself. I have antiseptic spray with me just in case and also in their website they never mention the pool was closed and not working and that was a disaster for me because the weather was 91 and I wanted to swim in this weather. I contacted Choice Hotel customer service and they couldn’t be able to help in anyway, they said, "Sorry we can’t help you," even though the quality inn and suites are under choice hotels and choice hotel didn’t say anything about at least taking me to another hotel to check in is one night after all is it. It was very bad experience that I had and I also did not sleep well, because I was afraid any cockroach come in my face.

Many room items broken or dirty. Microwave was in the hall for floor use. Cockroach in closet on floor. Toilet seat broken, chair cushion torn and not matching, chair side was filthy. Toilet tissue roller missing. Handle for connecting room was broken off. I do have the photos but can't upload at this time. The cockroach pushed me over the edge and we left. I'm not getting sick over $200.

If you think your last stay at a Quality Inn was just okay or even good, and no problems, good for you, you must be the lucky one! Here is my issues with this company (hotel)... Was traveling to Branson Missouri, been driving for about 5 hours, decided to pull over and stay for one night, then be on our way to our destination.. Got a room, no problem paid over 95.00... Went to the room, and opened the door, was smelly.

We checked in and were given the wrong type of room. We asked to be moved to the room we booked. The manager told us to leave and called the police. The police said they have a lot of issues with this location and we were better off staying elsewhere. DO NOT STAY HERE...RUN AWAY!!! There is a nice Comfort Inn 2 miles away.

Stop!!! Do not book this place in rockaway blvd in queens!!! I don't know where to begin! What I can say is that the rooms my family were in were always dirty!! The acs are filthy hanging off the walls!! The heat and air did not fluctuate properly because they haven't cleaned them at all!!! Hairs on the towels, sheets, and dirty around the bathroom sinks!! The doors to the room and bathroom squeak, the air filter makes noise!! We had to fight/argue with the manager to provide us with the basic amenities, phone, microwave, fridge and a functioning tv, the ** mgr stated that he will take care of it then a day or 2 goes by and he still didn't take care of it. Then he gets mad and tells the front desk to give me a room with the basic amenities but then check me out the next day!

As a former housekeeper I was blown away with how rude the staff was this morning. Check out at 11 but yet beat the door down at 930 and at 10 front desk nowhere to be found. I’ve never stayed somewhere where the workers are so rude.. there was water in the bathtub, hair in my bed, dirt in the floor between the door and the wall. Very unpleased.

Stayed in Kingston Ontario Nov 2, 2024. Room was dated & dark. Carpet on floor was wrinkled / folded, the dryers in the washroom were very poor and took forever to drain, front desk says that happens. They also charge for parking!

My spouse and I had an unbelievably rude experience at the Quality Inn at Taos New Mexico. We inquired about a room on 8/21/24 a little after 8 am. We were trying to take care of a few things before checking in including getting our member info (and diabetic care). My wife mentioned her diabetes and disability. But after just a few seconds, we were denied the room and literally chased away up to the parking entrance. The man invaded my wife's space very inappropriately. And she has a disability. It looked like they only had a few rooms filled, so you would think they would have wanted the business. This was borderline traumatic. We both put reviews on google and TripAdvisor.com, as well as separate reports to the Americans with Disability Act and FTC. We also contacted the corporate office at the end of our trip.

Overall we were pretty pleased with the room. TV screen was a little smaller than expected, and the bathtub was older. We enjoy Q.I.'s breakfasts but we were sadly disappointed when we arrived at the breakfast room the following morning, which was by the front desk. We walked in and greeted the clerk. We proceeded to the counter to enjoy another Q.I. breakfast and to my amazement, no eggs, no sausages, no orange juice. WHAT? The clerk behaved like everything was normal. No explanation until I asked her what's up. "We're all out". I'm upset she didn't prepare us for what we were about to discover. When we entered the room why didn't she say "I'm sorry, but we ran out of these items...." Who runs out of the main ingredients of a motel breakfast? No orange juice??? Actually, no juice whatsoever. Those juice spaces were filled with water. I'm hoping this is a very rare occurrence. If it is, I would still recommend this Q.I.

Blytheville Arkansas QI; stay away!!! Our reservation (from two weeks before) was screwed up, the room was dirty with a rip in the carpet, grout in the (smurf size bathroom) tub was moldy, the desk chair had weird stains and to lean back meant just that...go back. We had driven over 10 hrs and looked forward to simply relaxing. The 7 channels we were able to receive were grainy at best, basically we had 1 channel. The front desk person smiled, said she'd put in a work order for tomorrow. Never, never again!!! BEWARE!