Quality Inn

Quality Inn Reviews

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Overall Rating2.3 out of 5
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Quality Inn Reviews

ConsumerAffairs has collected 441 reviews and 1,089 ratings.

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Customer ServicePriceStaff

Reviewed Nov. 24, 2023

Do not stay at the Quality Inn of Alamogordo! We stayed at the Quality Inn on Tuesday, November 21st, 2023 in room 230. This was our second stay at this location. The first stay was very nice. We enjoyed it. But our second stay was extremely disappointing after the fact, because of deceptive tactics by management to charge guests an inflated cleaning fee for nothing. As a veteran worker in the hospitality industry (7 years as a Night Desk Manager) I would never leave a room dirty and our room as usual was spotless when we checked out. Though we had noticed stains on the comforter when we checked in but we had subsequently let it go.

A few hours after we had checked out and left the Quality Inn on Wednesday morning. I was shocked to see an attempted charge of 50$ on my credit card, which was thankfully declined. I called the Quality Inn and spoke to a very rude man who said I had an undisclosed animal in my room and they had to deep clean the room. This statement wasn't true at all. First as a pet friendly hotel I would have simply declared and paid for an animal if I had one with me. There was a camera right outside my room, facing the stairs and I told him to check the camera. He made several very rude declarations and refused to listen to what I was saying. I told him I would never stay here again and he said he was adding me to a do not rent list which was all fine and good. I said I would not leave my card unlocked to be wrongfully charged by them when their accusations were completely untrue.

So tonight (11/23/23 Thanksgiving day) I was shocked to see another 50$ charge from them and this time it went through. According to my credit cards customer service they had put it through as a recurring charge/subscription service to get past my card lock. Buyer beware, the owners/managers here will charge you deceptively for things that are clearly not true to make an extra buck from their customers. This is unacceptable. Avoid this place at all costs...

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Reviewed Sept. 4, 2023

Looks like there is nothing left to say after reading the reviews. Quality Inn Roanoke Rapids NC. Room looked like it hadn’t been updated since built. Bugs in bed. Roaches all over the room. Never again…. Seems by reviews they are all the same. Next trip I’ll pay more somewhere else for a clean room.

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    Reviewed Aug. 23, 2023

    Dogs allowed and strong neasuating smell of urine in hallway. Also dogs barked and growled Everytime walked past the room. When complained, said nothing they could do. Secondly, clerk at front desk saw me drop new shoes in bag at front door. Left bag there and stole them and when asked if found bag told me but again, nothing they could do. Also cameras did not record.

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    Verified purchase

    Reviewed Aug. 19, 2023

    Booked two rooms for July 5 through July 9. The rooms were in deplorable condition. There were spiders, food under the mattresses and eggs that may have been hatched from roaches. We were provided another room but to no avail. The issues continued, from broken towel racks to severe water stains in the ceiling to hatched bug debris in the dresser drawers. Not to mention we are put in a non-smoking room but the bedding had burn holes!

    The upkeep of the landscaping was very poor; the pool which was advertised was not in an operable condition, the breakfast that was supposed to be a continental style but went against all food serving health regulations and we were told that the fitness room was not available because someone had stolen the equipment! I have video footage to support this horrific experience. We wanted to check out but since we had been charged for the rooms in addition to a $50 auth hold, I did not have the money. This place needs to be shut down!

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    Reviewed Aug. 18, 2023

    Checked into motel in Cameron Park CA—Room was awful! Carpet dirty and torn, window shears shredded and outer curtains off the track, fridge/freezer dirty, linens dingy/stained, bathroom window propped open with a piece of plastic and no screen just for starters! Billed incorrectly and having major issues with getting it fixed. Offered points instead of proper credit. NEVER again!!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 8, 2023

    We checked in to Quality Inn Hwy 23 Ann Arbor, MI on Aug 5th. The carpets on the way to our room were filthy and stained. The walls were in bad condition and needed paint. We got to our room and it took both my husband and I to open the door, it did not open or shut without great difficulty. There was dirt under the bed, furniture was stained and covered with dust, tub was dirty and there was mold along the tub, TV didn’t work, and we had no hot water in the sink. Talking to the man at the front desk got us nowhere. We tried to cancel our 2nd night with a refund because we did not want to stay in these conditions. We were told it was past the cancellation cutoff so we could not get a refund. We did not know the condition of the hotel at the cutoff time or we would have cancelled earlier, we only discovered the disgusting condition of the hotel and room upon checkin.

    We stayed one night and left because it was late and we had no choice. We contacted the manager the next day and were told he would call us back by the end of the day after requesting I email him with our issues. I sent an email immediately but I did not hear back from the manager as he had promised. I got absolutely no help from Choice hotels after several calls requesting help from them. We will never stay in a Choice hotel again if this is the way they treat their customers. Very poor service!!

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    Customer ServiceStaff

    Reviewed July 18, 2023

    Poor customer service from the front desk. Was charged for a dirty rag and was not able to see the damage. Once I asked to see the wash towel, front desk attendant was furious and wouldn’t take the time to show me the issue but never hesitated to take my money. This clown now has me in the system as a person who can’t get a room from them.

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    Verified purchase

    Reviewed July 17, 2023

    Stayed July 15, checked out the 16 covered in bed bug bites, all over my body, contacted hotel, and no one was concerned, got home and had to throw everything out, and start washing everything, also missed work on July 17 due, to bites, and all the cleaning.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 3, 2023

    When you are away from home traveling hotels are suppose to be excellent lodging for the price. If you are advertising you are the best then you should be. This location in the Quakertown area is not a safe location for the money you are spending. We had a two night stay that ended with us checking out a day early because someone entered our room while we were out. We did not request room service and we were seen by housekeeping leaving our room. No one should have entered our room for any reason. At this point our trust in the manager and staff is now broken. Management did nothing to make us feel safe. They actually asked to put us in a different room. Not sure even that fixes the problems we were having. I will never stay there again. We did not travel over 12 hours to visit family to be robbed. There was no quality staying at this inn, none.

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    Customer ServicePriceStaff

    Reviewed May 31, 2023

    I had reservation for May 12th - 15th. I was in a car accident on 5/11 and totaled my car. I called that same day to cancel my reservation. I called directly to 620-338-8700 to cancel and let them know what happened. This was never documented and I was considered a No Show and charged the full price on the 15th. I called them and asked why my cc charged, since I called and canceled. Front desk clerk, Perla told me that she was the one that took my call, when I canceled and she would have the manager call me. He never did. I noticed a refund on my card, less 1 night stay. I called Choice Privileges, I'm a member, and they told me it was not canceled, it was a No Show. They would not refunded me for that day. I told them when I canceled via phone, she said she would cancel it as an emergency.

    I called the hotel directly, again. She said that an emergency is not part of their policy and for me to read it. I asked her, if I was in the hospital or died, they would still charge me? She said "YES". I was blown away. I know, I should have received a cancelation confirmation number, but I was in distraught. I was just in a 3 car pile up. Never again will I be renting from any Choice Hotels.

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    Quality Inn Company Information

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    Quality Inn