Priceline Reviews

He unknowingly booked me the room. On days I could not go, and with money I did not have, and after explaining all this and that I am a disabled person, and live on a very little disability check and everything both the first and then top customer service ladies--on both the first, and second calls...after pleading with them for nearly an hour, still absolutely refused and said there was no way within anyone's power to cancel this regardless, and said by over and over and over again, and again, till finally she said, "Goodbye," then hung up.

I didn't have the money so it caused an overdraft on my account for the total amount of $154.72, and an overdraft fee of (not known yet--probably $30.00), which leaves me without money to feed myself or to purchase gas to go to my doctor, or the copay to see her, and no telling what other financial issues this may still cause. This is just the night it happened on. I hope that it doesn't cause me anymore financial burdens, but my nerves are destroyed over it and my bloodpressure way up and my heart palpitating and bothering me. I'm disabled and I can not handle stress anymore. I had a really bad heart attack ( MCI), with cardiogenic shock. I am and have been totally disabled for the past 3 years because of my nerves. I see a Dr. and a therapist for my nerves, a general practiconer that treats me on a regular basis, and a heart Dr. as well.

You would think they would not do anyone this way since when can people charge you for an easy mistake. Let alone one that I didn't even make myself! They seem to not even care what it does to a person. Just as long as they never have to give any money back. Regardless of the circumstances!

I called several more times asking for supervisors and managers and they all had the same scripted message. When speaking to them, it was very hard because they barely spoke English. Now I am charged for a service I do not have and have to pay for something I have not used. How can you legally do this? I do not want someone else to have to go through this mess. Please do not use this company.

I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email that the reservation had been confirmed in Lexington, KY. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching--Lexington, VA. The CSR said, “We're sorry, we don't give refunds on cancellations”. I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was, "Too bad".

I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing, "Too bad". I asked to speak with a supervisor and was talked to like I was some idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was their fault for even giving me the option of hotels in Kentucky when I didn't want that location.

This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. Nowhere should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right and I was willing to rebook with the correct location but was told I was out the $248.76. I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.

I paid for 3 nights for a hotel room at the price of $248.76 and was in a totally different state. At no time in my search for this room did I navigate to Lexington, KY...it was Lexington, Va. They have now fixed this problem at my expense. I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office. good for them, bad for me. They should be thanking me for showing them they had a glitch in their system.

I struggle to pay my bills every month and I have shed tears over this horrible mess. I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

I called Priceline within minutes of making the bid (it was late at night) and the gentlemen I spoke to repeatedly told me that I couldn't cancel the reservation More email communications with Priceline informed me that they would not honor my original request for trip insurance. I told them I would then be willing to pay more for the insurance, pay a fee or anything but they have repeatedly refused to work with me.

I have since learned that I will need a cyst removal surgery and follow-up appointments in October (the dates of the original bid) so I will be out. Over $500 including several hours that I spent and begging Priceline to work something out. My only recourse is to dispute it with my credit card company but in the end, I do not know if there will be any fair resolve.

Well, I put the address into my Tom Tom and it routed me to the location of the hotel. To my surprise the hotel that she claimed to be a 3-star Knights Inn was in fact a Kings Inn, and it was connected onto the biggest Gentlemen's Club (The Pink Pony) I've ever seen in my life. Well, thinking that I might have overlooked the Knights Inn, I turned down the road that the Kings Inn was located on and pulled into a driveway in front of the hotel to turn around, and again I was surprised. It was a correctional facility located directly across the street from the hotel. Since my husband is a deputy, I let him make the decision whether or not he wanted to stay. He said we could go in and see since we were so tired.

We checked in and went to the room. Right off we found the toilet was clogged, there were spider webs on the bed connected to the night stand. It was disgusting! My son who is 13 decided to see what was on the TV. When to my shock, disgust and horror there was free ** playing on the TV! I called Priceline to see about getting a refund or changing hotels, but all they could say to me was that in order to get a refund I would have to cancel by noon time on the day of arrival. I told them that wasn't possible because I had just made the reservation at 11:55 pm, so how could I possibly cancel before I made the reservation. He said that it was the policy and he couldn't help me. I told him that they didn't have to worry about it, because that was my first time using Priceline and also my last!

Now, the rental car was a new Elantra car which was nice. But watch your back on the contract that where they can ** you. I ended up being overcharged for $176.00 over the rental agreement! If you (Priceline) hire companies like Avis, you will lose many transportation companies. I was in Cleveland for a driving competition--which means nothing for Avis and Ramada. If I had enough sleep, I might have won the 1st place instead of 6th place.

In the confirmation process for my original airfare and car rental, the website led me to believe that the car rental had not been approved and immediately popped up a screen for renting a car. This was quite obviously a deliberate processing glitch to cause one to believe they did not rent a car and book a second rental. I called customer service twice and was told by a robotic person who obviously didn't understand English syntax that the reservation could not be cancelled. I asked for a supervisor and was told to call back during business hours.

I called back the next day and got to a supervisor and was told the same, and for me to just mail in a complaint. By the time the complaint would be received let alone read, my reservation and trip would be over. I'm sure they would say I missed my reservation and you're out of tough luck. I called Alamo car rental and was told Priceline owned the reservation, not me and they could not cancel either car reservation. I cannot use two cars at one time. They said when I no-showed on one of the cars, the reservation would automatically cancel and they would not get paid by Priceline and that Priceline would have to issue me a refund. I called Priceline yet again and was assured once again I would not receive any refund. I am out $124.29 for a second car rental I cannot possibly use. I wasted a total of three hours on the phone plus additional website research that got me nowhere and the time to write this complaint.

This is very similar to what happened to me and I bet it happens to a lot of people. It is absolutely fraud. The system chooses something that you never agreed to. The worse thing is that customer service had no record of my prior rejected bids they could select from the area I chose (only the one accepted). This I know is incorrect and shows a glitch in their computer system.

I am going to contest the charge w/ my credit card. If any one else has any other ideas would love to know. I think Priceline is due for a class action lawsuit.

I tried to speak to the highest person on their totem pole and no one would help me with the situation. They said their car reservations were all non-refundable even if it was a bogus reservation and no one was going to actually rent a car. They have ruined my reservation and I am in shock. This is just greed and misery customer service.

I will have to go through a lengthy and time-consuming fraud dispute through my bank in order to try and get my money returned to me. I was supposed to be on an enjoyable vacation now I am distraught and stressed out. They have taken $610.34 out of my bank account and I needed that for my vacation. Now I will be cash-poor during my vacation. I will have to take time out from my vacation to find a fax machine, write up all the letters etcetera that my bank will need to follow up with the fraud report, fax the papers etcetera. All this company needed to do was simple cancel the car rental. I called them immediately as soon as I got their email about the reservation.

Priceline advertises how they will get you a great price in a 5 star hotel. Not true, they sure did not check this hotel out. I would not let anyone stay here, we checked out the rooms, which were dirty and food in the chairs, ceiling panel falling down in the bathroom. My daughter immediately got on the phone and called Priceline. They took awhile but they called the (Ocean Sands Hotel) and they agreed to refund the money, but it would be 5 to 10 days to get the refund.

In the meantime, I had to come up with extra money to stay somewhere else, which I found on my own. I went down the strip and Holiday Inn on Ocean Ave. was great. It costs more so I had to cut our trip short and tighten my purses strings as far as food and other things because money was short. It ruined our trip. We could not visit some of the places I wanted to take my family because of money I could not get back fast enough. I will never book with Priceline or anyone else on line. I will call my own hotel with a name I can trust. That way when I ask for connecting rooms with a balcony ocean side I will get it. I can't say enough good things about Holiday Inn, they treated us wonderfully, with free drinks and with nice clean rooms. Beware of who you deal with on line. Because you never know what you might get. I have learned my lesson. Seeing is believing.

Also, the Sheraton Hotel in Manhattan is not 4star and many people left complain about the hotel and why aren't they doing anything about it?Does Priceline executives aware of these complains? Do they not care since they are making money?

I called the Priceline customer service number and spoke with a man who immediately put me on hold after hearing that I found a lower price. He came back on the line and said that he could not find the price, I offered to e-mail the web page to him and then he magically found it and said he saw it for $56.99 per night. To my frustration, we exchanged price information again and again, he then said it had to be the same the itinerary, which I told him it was and to which he denied it was. At the advice of my credit card company, I asked him about the Priceline best price guarantee; he then put me on hold again for several minutes.

When he came back on I clearly told him I wanted to cancel and rebook at the lower price and he told me that I couldn't cancel. I asked to speak to a supervisor and he said that I couldn't speak to anyone but him and that they were not allowed to bother the supervisors. He then offered me $73.04 which clearly was not 100% of the difference. I told him I wanted to get a full refund and cancel so that I could rebook for a lower price as stated in the best price guarantee; he instead kept asking me if $73.04 was okay. I kept telling him I wanted to cancel and rebook at the lower price and that I want a refund and he continued to tell me that $73.04 was the refund that he was offering to which I said that he leaves me no choice.

I got off of the phone with him and spoke to my credit card company again. I called Priceline once more and this time spoke with a female. She said that she was going to turn me over to "a customer service" person who had the "authority" to help me. I spoke with another female, told her what had transpired and she said she needed to "investigate". I stated that my intention was to dispute the charges because Priceline was not honoring their best price guarantee.

The next day I received an e-mail stating that I was going to get $149.92 refund because it was determined that the agent had made an error. I wrote back and asked for a phone number so that I could discuss this further and received an e-mail instead with the regular customer service number. Yesterday, I received a two minute voicemail from Marie stating that there was another mistake and that I would not be getting the $149 after all but instead I would be a getting $103 refund. I'm not sure what has happened to Priceline. This should not be acceptable business practices. It seems as though Priceline is headed downhill and they are scraping and scratching at anything and anyone to try and "stay above water".

Tonight, I was checking my bank account and you will not believe this! They now have taken an additional $100 out of my account. Now totaling $715.05. I am not a wealthy person and as I wait for the money to be refunded to me. If and when, I cannot book my ticket for the flight I had planned to take on September 3. This is the worst feeling in the world. If anyone can offer any advice as to what I should do next, please let me know! I sent Priceline an email since they could not help me on the phone requesting an immediate refund. This is the biggest nightmare. Please don't ever search for a flight with anyone that asks for your credit card up front.

I asked for a supervisor and was told they did not take calls and their answer would be the same anyway, no chance of reversing the transaction. I believe I was a victim of false advertising. I bid on a hotel in Venice, not on a neighboring island. My request was for Venice. This seems to me a deliberate con game to lure travelers into thinking they are getting a hotel room in Venice, when they are not. With this sort of shady business practice, I don't know how they are still in business. I hope my communication keeps others from falling for a similar scam. I bid $200 per night for a 5 star hotel in Venice. That would have been a good price for a room in that sort of hotel that was actually in Venice. With fees and taxes the cost is just shy of $700. I cannot use this room.

I would have never accepted a flight from an airport 3 hrs away. So, I immediately found their toll free number and called. I was told that there was nothing they could do, that my reservations were made. I explained very nicely that I never clicked accept ticket, I was still shopping. Once again, they kept repeating I initialed that I would accept when I entered my information. I pleaded with them to please help me out that I could not afford to drive 3 hrs when I could fly from my airport 15 mins from my home.

Still, like a robot, I heard the spell again. She said they could grant me a partial refund, but they would need to keep $100 plus $7.96 processing fee plus I had purchased $16 insurance. I told her I felt this was a scam and I'd like to speak with the supervisor. Finally she did transfer me, but it was like I was talking to the same person again. I became frantic. I told her I would book with them if they would make an exception and just switch the airport. Because I was 110% positive that I did not accept those reservations. She said I accepted those reservations when I signed on, that I agreed to accept what they chose for me. We could process my cancellation and when I rebooked my flight from my local airport, I could then file a request for $70 of the $100 to be refunded, but that could take 5 to 10 days to show up on my account.

After reading the complaints today of others, I think it is probably best I just swallow my pride and lose out on the $100 plus the $16 and $7.96. Because it sounds like I could lose more than that if they screw up my next reservations. They had immediately taken the funds from my credit card and as of 8 hours later I do not see a refund listed. My family could not afford for all three of us to go to Hawaii, so we had to make arrangements for me to go and now I am out of money, because of a glitch in the computer! I plan on sending a complaint to my local media and the FCC.

I have asked Priceline for the difference in the refunded outgoing tickets and the Southwest tickets. The Southwest tickets were more expensive since we had to book them at the last minute. After returning, I have tried to get Priceline to refund this difference. I did not even ask them for the lost day in Vegas and some small expenses we incurred by not flying out in the morning. Priceline's response to my request has been as follows: Not returning calls when promised. Nobody willing to give me their name or phone number. Taking no responsibility for their ** up, but not being willing to ever tell me why they aren't liable.

In my opinion, I paid them the cost for the tickets and they are responsible if something goes wrong, especially since they not only messed up initially, but also the night before when I found out they had not transferred our tickets to Delta. The Southwest tickets cost $2,188.50. I did receive a refund for the outgoing Delta flights of $638.50, thus I was out $1,550. The other small expenses were an extra parking ticket at the airport and gas because we decided to drive back home then back to the airport so we didn't have to spend nine hours at the airport. I am not sure about the unquantifiable charge for getting to Vegas nine hours later than expected.

How compassionate! We will never use them again and will discourage other from using them in the future. We lost close to $500.00 which we could not afford. Plus, the anguish caused during a already stressful time.

This was one of the most miserable experiences I have ever had. The ticket I purchased was "useless." I had to purchase another ticket for my sister. Delta Airlines told me that since Priceline issued the ticket that nothing could be done by them. The words "customer service" have gone so far out the window at Priceline and it makes them "money w***s" only taking your money and offering absolutely no service to go along with their great "low prices". I guess you get what you pay for. The old saying is, "The bitterness of poor quality remains long after the sweet taste of low cost has passed." Too bad, I didn't take my own advice. I recommended the Delta that they stop dealing with Priceline but I guess they only care about making money also.

All comes to that we were stranded on an island that was not even our home. I also am upset because the money that they tried to reimburse us will not be transferred into our account until five days later. So that means we cannot find another place to stay until our money is replaced.

I will never use Priceline ever again and will let everyone I know that they shouldn't either.

So if you use Priceline be ready to lose your money if they make a mistake. I will never use Priceline again.

It's very upsetting to walk in a hotel with this kind of conditions. Priceline or any other referral service should not have this hotel on their site as a recommendation to stay. We canceled the hotel portion. After the explaining to the agent at Priceline, we were not staying at this hotel and we do not want to exchange rooms. I have seen since then, Priceline has added as their policy fee for cancellation. Consumers should have full disclosure to hotels/motels conditions.

We called Priceline and explained my concerns. Their response "sorry the hotel cannot be changed" Can I speak with a manger? "No" Are you kidding? "No" you will need to send a letter. I have never dealt with a company that has this poor attitude towards customer service and safety. I suggest that someone looks into Priceline policies. Priceline states they review the hotels and rate them, not sure why when they have poor reviews from their own customs for a hotel, which they would continue to use the hotel. This is not about a leaking sink, or a dust room (that is bad enough) this is about the safety of people. Loss of over $1000.00 as the trip is not safe for my children.

I lost over $200 on this deal. They figure I won't fight, but everyone I know on gmail, Facebook, Twitter and Linkedin will know.

During our stay, we noticed that there were postings on doors insinuating that the people occupying the rooms were tenants. And the people coming in and out of the hotel at night made us very uncomfortable to leave our electronic equipment in our room. They would have drinking parties at the back of the hotel where our room was located.

I pray that I did not bring home any bedbugs. I was bit in the room where I slept on my first night there. The pool was not clean and one of my daughters decided to stay in on Wednesday and overheard a conversation that the manager was having on the phone stating that Priceline was coming to inspect the hotel at 2:30 pm and he had cleaned the pool and the poolside furniture and told the Priceline representative what they wanted to hear. Our vacation was ruined.

If I wanted to stay at a shelter I would have went to the local YMCA.

We were very nervous after that and did not have a memorable vacation. The tenant also told me that her son was a resident for one year and had just moved into his own apartment. There were also cats sleeping on top of our rental cars at night that the tenant told me they feed due to them being stray cats. That's very unacceptable!

In the advertisement for the hotel it failed to state that this particular place was used for displaced families which I have no problem with, but, I was never given the choice to decide if would rent a room there for myself, my daughters, and granddaughter. I am sending this letter to the Better Business and Consumer Affairs in New York and Florida. You incorrectly advertised this hotel and did not mention that it is a shelter for displaced families.

Since the date wasn't an option and changing zones wasn’t an option, it made sense for me to increase the offer as presented to me by the site. After increasing to the $70 as requested, I was informed that my bid was accepted by the Hyatt Grand Champion Resort Hotel. That was fine with one exception, I specifically chose not to bid on the resorts in Priceline in order to avoid the additional and on this trip unnecessary $25 expense. So I called Priceline when I realized that I will be staying at a resort and explain that I was wondering whether or not I would expect to pay a resort fee. They did not know the policy of the resort but instructed me to contact them and call them back.

Rather than do that I put Priceline on hold and called the hotel only to be told that the fee is applied to all rooms. So Pricelines stance is that I initialed the ‘box’ which sounds nice but in fact every customer of theirs initials the ‘box’. By initialing, I apparently am supposed to understand this vague and misleading disclosure: “If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline.

Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory like resort fees or optional like parking, phone calls or minibar charges and are not included in your offer price.”

Priceline did an exchange and the ticket was $800, plus the cost of the exchange and taxes, so the total was $975. I went on Priceline shortly thereafter and entered my wife's same flight information and could have booked a new flight online for a total fee of $808. That upset me to some degree as we could have saved $167.

However I got to thinking about the previous ticket and if that was in fact rebated against her new ticket. In making calls to Priceline this Thursday morning after seeing my wife off, they in fact did not rebate the Friday ticket. They had canceled it but said it was paid for and no direct refund was applied against the new ticket. I stated I could have bought a brand new ticket and paid less than her new ticket with a rebate from the old ticket. I said that it was inherently unfair. They said, “Well, she in fact booked two seats.” I said, “Yes, but you said you just exchanged and rebated for Friday's and her on-flight booking was canceled for Friday. She, in essence, wound up paying $1385 for one ticket”.

They agreed with that number but said her old ticket was already paid for. I said yes it was but that seat will be sold again. So Priceline is making out like a bandit by reselling the same seat twice, plus the refund was in fact not applied against the rescheduled and higher priced ticket. I said, “You are told to say that I believe, but your pricing information online does not reflect that”. I again asked for the $410.80 refund and he said he could not do that. I said I wanted him to consider what I was going to say next and if thought it was worth a refund or not.

I said no member of our family, 8 people in all, will ever use Priceline again which minimally will cost you a hundred thousand dollars or so over the next 10-15 years, or I could get a refund of $410.80. This is an issue of fairness and doing what is right for the customer. What was it going to be? He said he was sorry but he could not refund. I said, “I am out $410.80 and you guys are out over $100k over a period of years”. They ought to be the ones that are sorry, plus I was going to tell my other extended family and good friends which may or may not use Priceline. But I would assume many would not so, who knows how much that is going to cost your company.

At this time, I have no record of my original reservation. Please help me cancel my reservation. Thank you for your help.

The next week I called back and explained my story to the person who answered my line after I had been on hold for 10 minutes. “No, no changes whatsoever.” I was told. I said, “Okay, may I please speak to a manager?” Then they said “Our records show that you spoke with a manager the last time you called.” I said, “No, I was never transferred to a manager, they ended my call instead of transferring.” They said, “Well, we have documentation that you spoke to a manager.” “Let me speak to a manager!” I insisted. “Please hold.” They said and there is the dead line again!

I will never ever use Priceline again and I suggest that no one else does. I have had several hotel disasters with huge fees. Hotels put their Priceline guests in the smallest and oldest rooms. The requests for two beds in a room are almost never honored. Most of the frustration from booking and taking trips has stemmed from Priceline. In a way, I'm glad they treated me so poorly this time so I will never make this mistake again. It is not worth the few dollars saved because you will pay for it dearly in convenient, quality of travel and customer service.

I explained major rental car companies all don't require international driver's license only for foreigner but they didn't listen to it. They insist they would charge me the fine. Finally, I have to cancel the car, otherwise my friend would have no car with paying the money. I tried to save some bucks, instead of being charged fine for nothing. Priceline.com never listed Alamo has special request on international travelers on rental.

On April 21 the next day, I called again and again, and again. It was the same results as mentioned before. Why didn't I think that it wouldn't be the same results? I have disputed this with my credit card company. They didn't help me. I redisputed it because I did not agree when they told me to contact the merchant which I did. I didn't hear from them after the second dispute. I also tried contacting Caribbean Airlines, my carrier and they were the same as Priceline's. Again did nothing for me. The cost of this ticket is $667.70.

I am so angry that Priceline doesn't have any compassion. I am not talking about a few dollars. This is hundreds of dollars for something as simple as this and can be easily fixed. This is causing me stress. The thought that I am going to be responsible for $667.70 without any service whatsoever and addition to the fees of rebooking another reservation. Time is running out. The flight is August 12, 2010. I don't know what to do.

So I had to call Hertz, international rates, of course, which informed me the Hertz was at 1916 Merivale. I then got a taxi to go there. David, the man who worked there, was sympathetic to my plight, but there was nothing he could do.

And the best part, no toddler seat. They didn't even have toddler seats, ever. So all in all, I spent like $220 for this day-long rental. And I had to drive all the way to Montreal and back illegally, with a 2-year-old without a toddler seat. Thank God, I'm a good driver. It sucked. I’m never using Priceline again. This was appalling. I expected better. And the response of customer service, not our fault, no money back. Yeah, it is your fault. It's not Hertz's fault, you **.

I called them again. This time, I was on the phone with them for 1 hour and 50 minutes. The customer service persons were very inexperienced in customer service. They were constantly placing me on hold and coming back with the same questions over and over again! It was really getting intolerable. So I booked a new reservation on 7/12/10. After I was on the phone for an additional 30 minutes with Priceline and my bank Suntrust (3-way call), Priceline finally gave authorization to refund the $168.00 which they never told me they were taking from my account. The new reservation was valued at $238.00. Priceline said they would refund me all of my money except $25, which would have been $65.06 credit to my account.

Today, 7/14/10, Priceline charged me an additional $25 and did not refund the $65.06. Thus, they kept $50.00 cancellation fee instead of $25. Now, I'm back on hold for 30 minutes and counting. Can something be done so that Priceline can only debit the amount of the purchase and not place on hold "any amount" they wish? This takes 7-10 business days to get back into my account and I am an average person without a lot of money.

I contacted Priceline and asked for a reason why I am being charged 33% more for the $27 room which should have been included the resort fee. They told me it's a fee but not sure what kind. I asked for a refund but they insisted that I agreed to paid the total amount online. So they kept on repeat the only line they are trained and known on the job is 'I know how you feel', 'I am sorry but there's nothing I can do'.

Priceline's customer relation department is pretty worthless as well because all they do is repeat what the first rep have repeated during the whole conversation. 'I know how you feel', 'I am sorry but there's nothing I can do'.

I called Priceline again and was told by another customer service agent that I could get the flight I wanted, however, I choose not to book with them. I called another site and booked. My credit card company still charged me and said they paid Priceline but they couldn't have because the trip cancelled. I don't know what Priceline did with the money from my card company. Now I am in collection for something I didn't buy. I am in collection for something I didn't receive/use. I have excellent credit and pay all my balances every month, but since this dispute I am in collection for this and am now receiving numerous phone calls from a collection agency.

I had already paid Priceline, and my credit card was billed. I then had to call Priceline, and I was transferred three times and spent a total of 30 minutes speaking with three different representatives. The final call was that Priceline forgot to fax my information to the hotel. It took me 1.5 hours to check into my room, whereas it should have taken five minutes if Priceline had done their job.

If Priceline is going to immediately charge my credit card, then they need to fulfill their end of the bargain. I do not find a 1.5 hour check-in process to be at all good service. I expressed my concern to the Priceline representative I spoke with on July 5, and she said she would forward my issue to the management team to contact me.

Two days later, I still haven't heard from anyone. Priceline quotes, "We pride ourselves on two things--getting you the best deal for the things you need and providing excellent service. " My experience with Priceline on July 5 was anything but excellent service--hassle checking into a hotel plus the hotel was a junky hotel. It was not at all what the "description" said. I will never use priceline.com again.

As others have said, I should have shopped more sites. And when given the total amount, after a few changes and such, it doesn't seem that I'm really saving the money that Priceline appears to be promising. To add, I did not see anything in writing on my 3-page itinerary stating that both of these were nonrefundable and non-exchangeable

As soon as I hit go with my request, another page came up with a different departing flight from Savannah which left at 6:00 am instead of 7:00 pm. I had to teach classes and never would have agreed to leave at 6:00 am. I immediately called Priceline customer service to cancel the request, as I had not gotten what I asked for. I was told that for $100 I could change the departing flight. I felt this was their mistake and the charge was out of line. They refused to issue me a credit at that time. I went ahead and booked the flight and hotel through another service to ensure I would get the right flights. After the trip, I contacted Priceline again to see if there was anything they could do for me since I hadn't used their reservations. I was flatly told that there was nothing that could be done and I had just given them $587 for absolutely nothing.

All I wanted was some human compassion, just find me another suite with two beds (instead of one king size) near the same amount of money or cancel my reservations. After all, they only had my money for an hour. But there was no sympathy or understanding, they were just reading from a policy set in stone. Human and life is not set in stone. Priceline needs to be a lot more compassionate to human.

I did also attempt to have Baymont Inn cancel the reservation for me; they told me that was not possible. I had to cancel thru Priceline.

I have been traveling south every month to visit my father who is slowly dying from ALS (Lou Gehrig's Disease). This is a horrible thing to die from. He does not have long to live. Priceline has now added more stress to our lives and what little time I have left with my father. All I wanted was to have a nice safe place to stay in while visiting. Now he even wants me to stay at the house with him but I'm afraid of stressing him out too much.

This complaint is now filed with the Better Business Bureau of CT. Their bait and switch practices are fraudulent.

My last contact with Priceline was thru a man called Christian. Priceline sent me an email asking me to call them, it stated: "In order to better assist you, we have made arrangements for you to speak with a Customer Care Consultant. Please call at 1-800-657-9168." Christian asked me what I wanted, then he also refused to help me so I hung up. He called me back which seemed like harassment to me, so he could make the point that he was not going to help me.

I finally got customer relations which did tell that he was located in the Philippines. He then reiterated that the transaction I explained was not possible. I said that their agent lied to me and asked why they don’t listen to the recorded calls in the tapes. I then asked to be transferred to the people who set up the new reservations. So I was transferred there and hallelujah, was told that I was correct. That I had a $170 credit and that I must call Delta first. If Delta fines me $150, I will get a whopping $15 less than if I just get a new ticket. But what really gets me is we are giving these jobs to people who are untrained and we are given no recourse to complain when they don't know they're job.

They refused to make any changes and said it was "restricted." I pleaded with the customer service agent and he would only follow a script. I spoke with a manager who said it was not possible to make any refunds or exchanges. They were horrendously rude and I cannot believe they can operate like this. I explained that we would not be able to use this reservation. They did not care and simply just stated over and over "it is restricted" what an awful company! will never use them again. We had to schedule another hotel and were out over $375!

I arrived at Econo Lodge a few minutes before 9pm and was greeted by a nice gentleman behind the counter that didn't speak much English. I introduced myself and told him I had booked a room through Priceline and handed him my confirmation receipt. He looked at the sheet with a blank stare not understanding what I had asked. He then looked in the computer to find my reservation and told me that I didn't have one. Regardless of the proof that I had with the receipt that had their address, my information and the room price, he wasn't able to honor the $69.99 price. He told me the best he could give me is a room for $89.59 (which included tax) for that evening. He told me that he felt sorry for me considering that I didn't have a job and that I traveled all that way that he took off $10, but couldn't go lower than the $89.59. Exhausted, I agreed and gave him my credit card and caved in for the fact that I had no clue where I was in Connecticut, I had no idea how to get to another hotel, for the fact that I was traveling alone and didn't want to argue.

As soon as I got into my room, I was greeted with an awful odor of cigarette smoke. The carpet hadn't been vacuumed in quite some time by the looks of the dirt and cobwebs in the corners of the room, the bed sheets were stained, there was a discarded old band-aid behind the toilet, dirt in the corners of the bathroom floor, and someone's hair stuck in the drain and on the shower walls. I was completely disgusted!

I was so disappointed by the fact that I drove 9 hours in my car to find out that I didn't have a reservation, to stay in a room for more than I could afford that was completely gross! With the economy how it is today, people can't afford the typical hotel room rates and count on other "reputable" hotel chains with cheaper rates to book their rooms at. But why does cheaper rooms have to go along with not being cleaned?! I have never understood that. As a paying customer regardless we deserve the same cleanliness as a more expensive room. Just because it's cheaper, does it mean the hotel staff only cleans every other customer? Can they not afford cleaning supplies?

I then decided to call Priceline that evening with a complaint about not having the reservation upon arrival to Econo Lodge which they immediately apologized and canceled my reservation with them and made sure I didn't get charged for cancellation fees as well. It is rather convenient for them to quickly remove themselves from the problem and send me off on my way. I asked the customer service person if there was anything Priceline could do for me for the inconvenience (considering Econo Lodge couldn't honor my price) and there was a pause, and then she said "Oh, that was a question? No there isn't anything we can do further. "

The next morning, (Wednesday, June 30, 2010) I checked my online back statement to notice that I now had a $100.79 charge from Econo Lodge. I called Priceline again first thing to see maybe I couldn't speak with someone different but to only receive the same information, which was that there isn't anything they can do for me but to talk with the hotel manager upon check-out.

Upon check-out, I spoke with a gentleman named Nick at the counter who spoke better English than the previous employee. He seemed more willing to help me stating that though the manager wasn't in, he'll make a copy of my Priceline confirmation to show to them. He again apologized for the reservation not being there but there wasn't any way that they could honor the original quote of $69.99 through Priceline with them. I then told him about my now $100.79 charge on my bank account and he explained that although my room fee was for $79.99, there was a $9.60 occupancy tax, which then made it $89.59.

As for the additional charge of $11.20, he said (really fast under his breath with his thick accent) something about an additional fee that I should call my bank about in a few days to ensure that I'll get back, that after a few days if it's not, I should call them and they'll help me out, although it's a pain because it requires a lot of paperwork and such on their end. Additional fee?! You got to be kidding me! I already over spent what I could afford! And now I have to call to ensure that I get it back? Ridiculous!

Oh and the condition of the room, I mentioned that to him and he disregarded my complaint as if it's quite common. If I wanted to spend over a hundred dollars, I would have booked a room that was a lot closer to my interview and definitely a lot cleaner! Once I made it back to Ohio, I then decided to file a complaint through Choice Hotels about this entire experience with Econo Lodge and Priceline. The gentleman I spoke with was understanding and gave me a claim #4891867 stating that they will contact Econo Lodge in Connecticut and the manager at Econo Lodge is required to contact me within 72 hours in regards to my complaint. That's it? What happened to the "helpfulness" of our customer service specialists?

It's not that I want to get anything for free but I definitely would like to have gotten some sort of refund or credit or something for the run around I have gotten! The gentleman then said I should contact Priceline for any sort of credit. But what about the conditions of the room? Shouldn't you be proud to have them as one of your choices of hotels to offer, Choice Hotels? Aren't you disgusted to hear about one your "choice hotels" is not what you promote it to be?

As for Priceline, I contacted them and was transferred three times and no one could help me! The final person I spoke with gave attitude on the fact that I had a complaint and didn't seem to want to help resolve the situation. They were pointing fingers at Econo Lodge stating they should be the ones to honor that price and refund me while Econo Lodge refuses and states Priceline should pay me the difference. Then the customer service person with Priceline calls the actual hotel that I stayed at in Norwalk, CT to see why they couldn't honor the price but conveniently no one answered the phone. Now, I have to call back in the morning to see if any one has any sort of answers for me.

I understand that I'm only over charged by a little bit and others will see it as it not being a lot of money. But when you are an unemployed college graduate with no money, no job and rely on reputable hotel chains for a clean cheap room to stay in and websites to book your stay at, that little bit of money cost me, not having enough gas money home! Quite honestly I wish I never stayed at Econo Lodge with booking on Priceline.com because it was a waste of my money and now time for the amount of minutes I'm on hold while I'm continuously transferred around. With the condition of the room and the reservation not being made, I'm pretty sure I won't go back to either of them for future travels.

That's never happened before, and Priceline refused to do anything about it. My daughter was literally going to have to sleep on the floor. I only found out that you can only make a paid, non-refundable reservation for one bed anytime you use the name of your own price. Luckily, the Red Lion agreed to move us into another room, but I fought with Priceline for two weeks to let me cancel at least one of the rooms to no avail. I even had to search the site (using Control-F) to find mention of this policy. Buyer beware!

It may as well be in Timbuktu, because there's no way to get from Grover Beach into Pismo Beach on July 4th. You can't walk the three miles there because the only road is the state highway (and it's illegal to walk on the side of the highway). Getting a taxi will be impossible, because Grover Beach has just one taxi service and over 150,000 people are coming in for the weekend. And you can't drive into Pismo Beach because there's no parking except for residents and people staying at hotels in Pismo Beach, which we sadly, are not.

I called Priceline thinking it must be a mistake, but the "customer relations" guy said smugly "you initialed a contract... no refunds, no cancellations" and hung up on me! I looked at the contract and it clearly says "Pismo Beach Area. " It does not state that I should click on a nearby map and somehow zoom in on it to make sure Priceline isn't including some inappropriate area in it's shaded bubble. Saying that Grover Beach is in the Pismo Beach area is like saying that Mexico is in the Texas area. Next door, yes, but not in the same area.

It's clear that the business model for Priceline's hotel booking service is a slick version of "bait and switch. " I would bet that all of Priceline's hotels are in peripheral areas that are nearby where consumers want to stay, but not really in those areas at all. Why else would the company refuse to stand behind it's booking system? Surely, if consumers were happy with their bookings, Priceline would have no worries. But, after reading the dozens of complaints on this and other sites, that is obviously not the case.

Moreover, Priceline tries to blame it's "travel partners" for its draconian terms. In fact, I contacted the corporate office of Holiday Inn Express (Intercontinental Hotels Group PLC) and they advised me that there is nothing in it's contract with Priceline that prohibits Priceline from permitting cancellations, even if the cancellation is requested due to consumer error. Until a class action lawsuit is filed for consumer fraud and unfair business practices, I will post my complaint on everywhere I can. If I can prevent others from contracting with Priceline, at least some good will come from this terrible experience. I have asked my bank to reverse the charge to my credit card, but I doubt that it will. Hence, I am out $170 and our 4th of July weekend is ruined, because we can't afford to pay another $200 for a hotel on top of the $170 already spent.

During that time those two states was having bad weather and I only had a certain amount of time to go there and get back here to work. Plus my father was sick with prostate cancer which he still has to this day. So I tried to change my ticket and they were asking me so many questions at the time. I just got fed up and went and got me another ticket at another agency and went on the trip. I cancelled that ticket and wanted a refund and you wouldn't give me my money back, but you told me that I had to go through your insurance carrier who denied me. So I was told that my ticket was still good to use up to a year, but now I need to go back home and you all are trying to make me pay $350.00 more in order for me to use that ticket, which is already paid for.

What kind of company are you? You didn't hesitate to get the money out from my bank--that went through very smoothly. I need to know what is the problem of why I have to pay more money. I live on a fixed income and I don't have money to have fun with. My father is in and out the hospital. That is why I need to take a trip back there on the 24 of this month. When I went back there, he was out of the hospital but went back in. This time is very critical, and I shouldn't have to explain why I should get my money back or use the ticket.

In September 2009 I used Priceline’s name your own price to stay downtown San Antonio in the river walk District. St. Anthony's hotel, a Wyndham property, accepted my rate of $85 per night for four nights. This Monday, June 14th, three weeks before I am flying to San Antonio, I received a phone call and e-mail from Priceline telling me that The St. Anthony's hotel was undergoing renovations and did not have a room available for me. I believe that the hotel just wanted to get rid of my low room rate and charge someone else a much higher rate since the rooms downtown are in such high demand.

Priceline moved me to another hotel 16 miles from the downtown area far away from the location I selected to stay in. I called Priceline twice and sent them now two e-mails. Priceline of course apologized to me many times but said my only options were to stay in the new hotel they offered me or I could cancel my reservation. The problem with canceling my reservation is there are no hotels even close to downtown area for a reasonable cost. I wish I would have never used Priceline to book this event since now I will have to try and find a way to get from the hotel to the conference center. You may use this letter on your website if you would like.

"Dear Ray, Thank you for taking the time to send us an e-mail. We understand that you are dissatisfied with your stay at the Howard Johnson Laguardia Airport East as it does not have a parking. While parking at some Name Your Own Price hotels is free or included in your nightly room rate, others charge for parking as an incidental, just like phone calls or room service. As indicated on our website, incidental fees are not included in your offer price. When you shop and compare for your hotel, review the hotel details information on our web site for specific information on parking options the hotel may offer.

"If your hotel does charge for parking, you will be responsible for paying this fee directly to the hotel, typically upon check out. Please contact your hotel directly for more information. When you did not travel according to your confirmed itinerary, our travel partner released the reservations and reservations are restricted. They are non-changeable, non-refundable and non-transferable. When our travel partner accepted your reservation, we immediately charged you to lock in your rate and secure your reservations. Our travel partner accepted your request on the condition that your reservation would not be changed or cancelled.

"By naming your own price, you saved $96.30 or 29% based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website; however, one of the reasons we are able to offer superior savings, is because name your own price reservations come with more restrictions, including the agreement that they will not be cancelled...."

I was very disappointed in Priceline providing me with a hotel stay with a hotel which did not have any parking at all onsite. I did not stay at the hotel because I have a car. I did not see anything that stated that a 1 star hotel does not have any parking. I have stayed at many 1 star hotels through Priceline without this happening. As a regular Priceline customer, I would like to get some of my money back, if not all. This issue should be called out prior obtaining a room through Priceline. Any help in this matter is greatly appreciated.

In addition, the customer reviews of this hotel were terrible. Looking at the hotel's website directly, I'm only saving $7 per night! I called Priceline to tell them I would be willing to pay more and stay at the same chain's sister hotel down the street if they could just change the hotel. They would not allow it and stuck to their no cancellation policy. I understand that I agreed to it, but I thought I agreed to a 4 star hotel, and they proclaimed that by their standards it was a 4 star. The only thing they could offer is that if someone comes in with a lower price, they would give me the difference.

If I wanted that hotel at that price, I would have just reserved it to begin with. I purposely did not want that hotel, no swimming pool, not a convenient location for my needs. I will never use Priceline again. Time will tell if I actually get the lower price for the hotel I do not want. I was so looking forward to this trip with my sister and now I am just frustrated.

The hotel has even agreed to cancel this reservation but Priceline won't. They keep telling me sorry. The customer service people are all a bunch of puppets reading from a scripted piece of paper and cannot even go a full sentence without saying, “I apologize but...(what crap).”

To our disappointment, priceline.com did nothing to aid us. We are required to prepay when booking. Is Priceline.com not required to help their customers in these types of situations, offer a credit or compensate for another hotel? Priceline.com did nothing. We ended up paying you and paying for another hotel three blocks from where our business was being conducted. We are truly disappointed and frustrated in the way priceline.com handled this situation. We are sure that we are not the only ones who have booked rooms erroneously. In today's economy, businesses and families cannot afford to throw money away. We will no longer utilize their services.

So I write down the cancellation number which I had to request. He did not offer it and thought this issue was settled. Nope! Problem number 3, no G.D. refund after 10 business days! So I call them again. They had the nerve to tell me to call my bank and see what happened! Now I'm furious you don't call your G.D. Bank and ask them why you haven't received payment from Priceline! So I tell them I will not call my bank! I can see very clearly in my on line statement that no refund has been posted. Then, get this; I get transferred again so someone who only takes a G.D. Message and tells me someone will get back with me. What an ** scam this company is running! Don't anyone ever use Priceline!

I then told him I'd call back and confirm in a few minutes as I wanted to speak with my husband to make sure we'd stay there or go to a different town. When I got off the phone, I looked up Microtel's # and called to speak with "Beth". She quoted me 2 queen beds for $89. I booked with her and called back Priceline and got a "Louis" who said he would help me when I told him I wanted to speak with "Omar". He read me the notes that Omar left stating that he talked to "Beth" and she quoted him $89. I told Louis when he came back on the phone, he lied to me and told me it was the same price as priceline.com of $99 and I wasn't very happy with his being dishonest. He didn't offer any solutions or that he would tell management so I feel they don't really care about the consumer at all and just want their extra money and will lie to do it when they are suppose to be "the best price guaranteed". They obviously were not.

Called customer service. I was told my money, $356.00, is being held for authorization. I told the lady I don’t have a ticket. Why you guys holding my money? She said it will be held for 48 hours. I asked to speak to a manager. I was transferred to a customer specialist that told me the same thing but had no explanation why they are holding my money without giving me a ticket. Don’t know how I am going to get to New York. The latest I had to leave was on Monday. All I got from Priceline is another card to purchase a ticket until we release your money. Every one doesn’t have extra money or another card. This is ridiculous. Oh, I forgot to mention she told me if I don’t have the money in 48 hours call them back and they try to fix it. Do you believe this?

I was given the standard runaround about they can't do anything. I realize that this was my mistake, but it was an honest mistake. I don't want to travel over the border on a national holiday given overseas tensions. I said I was willing to pay a fee to change, but I was told that I couldn't make any changes without buying a completely new set of reservations. This seems excessive and unfair.

So, since the 'customer care' agents couldn't do anything and wouldn't pass on my situation to a supervisor, I am stuck. While they have saved a little money on not helping a customer who has booked a lot of business with them over the last year, they have lost a customer since I will never book with them again. I thought someone should know in case they are about to buy a trip through priceline.com.

My sole purpose for booking the hotel was to have access to a pool. I have perused the website thoroughly to see if there is any notation that would prove otherwise and found none. I contacted customer service, which concurred with me that it was not mentioned on the website and it was just my misfortune by choosing the "name your own price" feature. I feel that I am unable to use the reservation. I ask for the opportunity to have the reservation canceled in order to book another hotel using the normal selection channel, but was denied. I feel that I should be compensated for the lack of information which did not adequately explain the limitations of my option.

I will never ever again use Priceline.com for booking a hotel. Both Priceline and the hotels will blame each other for the false advertising and no one will take responsibility to refund the money. I am out of $140.00 and will have to book another hotel as I refuse to stay at this place now. The general manager can't understand why a customer would not want to stay at their hotel after being lied to about the price and being hung up on by the front desk manager.

I called Priceline.com the next day and was told they would not help me since I accepted another vehicle. I tried to explain that I was their customer and the agreement was between them and me, not between me and National. Still they would not help me because I had accepted another vehicle. This was their policy. I contacted National the next day and they did deliver the class car that I reserved to my resort, through no help from Priceline.com. I then requested that Priceline reimburse me the days I did not have the confirmed vehicle. That's not going to happen! As you have seen from the experience of others, beware of Priceline.com. I know I will never use them again.

Priceline is saying I must honor my agreement with them, when it clearly states that the cancellation policy is set by the hotel. The front desk manager confirmed that they have a 48 hour cancellation policy and the policy stated on the Priceline website was not from them. Priceline will not refund the money for the double booked room to my credit card.

Then I called again. The first three calls were cut in middle. The fourth call was answered finally by someone, yet their representative did not really answer my question and cut my call roughly. I really could not believe it. I sent an email through Priceline "help center" (they only reply through this system) again. The same, they reply with a standard apology and refuse my claim for the reason that they did not get my call within 24 hours. I resend an email and mention I can provide my international call record. They ignore. It seems that I only can accept their bad offer and can't do anything or find any fair authorities to express my anger and frustration.

The Palace Hotel is a slum. If you look it up, you on any search engine you will find the absolute worst reviews. My sister and I went there and discovered it was truly a pig sty; a complete and utter filthy mess. We were so disgusted by the hotel we bite the bullet and did not stay there. We ended up losing $200. It was worth it to us. The Palace Hotel should be condemned. We got an amazing deal on [competitor] in a 3 star hotel for $150 total with taxes included. It was wonderful and we enjoyed our stay. I am still in shock that priceline.com with William ** declaring are the lowest prices around guaranteed, they not only are not the best prices around they did not care if you're a loyal customer or not.

I am a travel nurse and I travel all over the USA. In the past, I have usually gone with priceline, yet when I needed them to help me they did nothing to resolve my situation. I guess they do not care if you're a regular customer or not. That's fine, fortunately there are better online travel sites to go to. I would highly advise everyone to avoid priceline and whatever you do, please do not use priceline's make your own offer. They can give you the slum hotels and not be responsible. We lost 200 bucks.

He began his search and gave a hotel name and said it was on the beach. I was concerned because of the lower price. Also he telephoned to the hotel to check on the number of persons that could be to a room and he continued to say that the hotel was on the beach. After I completed the booking and giving my credit card number, I decided to call the hotel and confirm the location. The person at the hotel said that they were not on the beach and had no view of the ocean and that there was no crosswalk at that location or access to the beach. Priceline says, "sorry, you committed and there is nothing we will do to help. There are no options. Sorry". The reservations are for 6/21 - 6/23/2010 and I stated that we would upgrade to an oceanfront. They said "no".

At this point, our short vacation is ruined. Do we take the chance of one of the children getting injured? Anyone with children knows how many times you have to run in and out, back and forth to take care of their needs. Whether we go or not the money is gone and they will not upgrade at my expense. People have to be nuts to use this service. I have learned a valuable lesson and I wished I had looked or known of this website before booking a hotel through Priceline.

What I had "won", with no right of cancellation or refund, was a room in the Novotel Paris Gare Montparnasse. A hotel in a seedy industrial part of Montparnasse right on the very border of the area as shown on the Priceline.com map (again, I have printed out a copy of Priceline.com's map and their misleading description of the St Germain-Montparnasse area so I have printed and dated proof of Priceline.com's duplicity). The hotel backs onto a huge network of railway lines ("gare" is French for railway station) and is surrounded by public utilities and hospitals, far from tourist attractions and cafe-filled streets. Not only that, even a cursory trawling of the internet for prices on a three-star room in St Germain-Montparnasse shows that the average price of a room is not US$341 as Priceline.com claimed, but about US$100. Not only that, far from getting a deep discount, the Novotel Paris Gare Montparnasse's online website was offering rooms for US$162 at the time I was bidding so I received a discount of just $12!

My complaints have met with repetitious pro forma responses stating no refunds, no cancellations and that the hotel I "won" met all the conditions I specified - i.e. a three-star hotel in St Germain-Montparnasse. The matter now rests with my credit card company who are disputing the charge on my behalf. I have also included in the documentation sent to my credit card company a letter from my solicitor supporting my claims.

Moreover, when I called the Wynn, they informed me that this was not the first Priceline related call they have received, and noted that Priceline secures a block of rooms at a discounted rate, and that Priceline in this event had overbooked their committed amount. In that event, Priceline would have to pay extra to give me the package I purchased. By moving me to the Trump, an off-strip hotel that charges significantly lower rates without giving me a discount, Priceline is able to pocket the difference in rate.

I also believe their presentation was misleading. While they claimed they had an ability to move me, I received an email confirmation of my hotel room, and was charged for the room. The company led me to believe I had purchased a confirmed stay. If they had accidentally overbooked when I purchased, I should have been moved at that point. By waiting to the last minute to move me, I believe I have been victimized by a 2-bit bait and switch tactic. I intend to sue the company, and would be more than happy to serve as a lead plaintiff on a suit, or join another suit. Thank you.

When a business traveler is booking a room and when they receive a rate confirmation, they would not think to look for hidden fees. Any additional fees should be clearly posted alongside the room rate. But then perhaps the consumer would just book a room directly through the hotel.This is a very devious business practice that takes unfair advantage of the consumer and after the user fees are charged, no one is interested in helping the consumer.

These mysterious user fees which vary greatly on my Amex statements should be clearly posted in bold print on the websites for the various companies that advertise low hotel rates.

Well, I checked the hotel they selected for me online to find they offer an advance purchase price for $30 per night less than what priceline.com offered and they allow you 24 hours to cancel before committing to a nonrefundable purchase which is what I advised priceline.com customer service. Just so you know, my dates are 4 months away in September 9-12 2010 for the hotel. Today, May 09, 2010, I went to see the hotel they choose for me. It is aged and in need of renovations. I checked out the room category including a king and 2 dblb rooms. The whole property is in need of renovations and should not be considered a 3 star property at this point. It is the Marriott Marina del Ray, CA...not worth $200 per night that priceline.com confirmed for me. Not even the $169 per night rate the hotel offers on their website for advance purchase.

By the way, I called priceline.com to advise the twice that I found a lower rate online and they did not offer to lower my price and they have a Best-Price-Guarantee. I emailed them within 24 hours of my confirmed reservation asking them to change my price to the lower rate, so they had to honor it. Now unfortunately it looks like I am stuck with this reservation at a hotel that is run-down. Buyer beware! This priceline.com is a scam and they only want your money and do not stand behind anything. I recommend all consumers to complain and demand an option to be added to allow consumers to accept or decline the final bid submitted. I am a very unhappy consumer having been taken by priceline.com the very first time I used it. Yes, I admit I made a terrible mistake and I hope others are very cautious or better yet. Do not use priceline.com for anything!

Immediately charged full amount of bid without opportunity to accept or decline the bid offer. This should be allowed when you do not know what you are buying. I went to see this property today (5/09/10) and viewed the worn shabby rooms (#433 - double room and #437 - king room) as well as public spaces. The hotel is not a 3 star, but a 2 star in it's present condition. I did not get what I paid for and I want a full refund.

So only on the morning of my vacation did I figure out that I had two hotels booked with Priceline. Upon this knowledge, I contacted Priceline customer service. The representatives were very unhelpful and came up with poor reasoning for not helping me. One reason I was told they would not refund me because the hotels were not in the same area even though the hotels were only 2 miles apart from each other. I was given the run around about the multitude of reasons of why they were not doing anything to help me out by these incompetent, not attentive representatives. So I grimly accepted that they were not going to do anything for the two hotels that were booked through them for the exact same city, exact same time, only one of which I booked. I asked what they were going to do to keep me as a customer, and I was literally told they were going to do nothing, and made it clear that they didn't care. I would have been happy with a small voucher or anything. I am so disturbed by this, I will never use Priceline again, and I will do everything in my power to make sure everybody else knows about my story and chooses not to use Priceline either.

I feel very violated that I was charged for a hotel room which I never personally confirmed and did not, until last minute know that I had already been charged for 300$ for two nights stay which I obviously did not use, since I had another hotel I paid for too.

I called immediately the hotel and asked to have these cancelled. The response was they cannot change anything that Priceline.com creates; only they can change reservations they create. I called Priceline.com and reviewed the situation. They said, tough luck they can't cancel anything. No they won’t cancel anything. I said, “It’s a mistake I can’t have 2 rooms at the same time, same place for 1 person. Cancel one, please.”

Priceline.com for 20 minutes told me they would not cancel or refund me one of the reservations stated above. Transferred me to supposed supervisor and began the same offensive noncustomer-friendly brass denial of customer satisfaction, stating no cancellation or refund. I again stated I only needed the room for two nights and would accept the priceline.com Hotel Confirmation for Matteson, IL - Apr 15, 2010 (Itinerary #**) for 2 nights.

This is where it gets better. I drive 5 hours from Detroit to the above hotel reservation with my 2 sons, Arrive at the hotel, I am asked at the front desk, "Can I help you"? I say yes have reservations for Saunders, Travis they reply both reservations are cancelled. I said, “No, the 2 nights one should be good.” Long story short, I have the Front desk at La Quinta Inn print the screens for proof that they were cancelled. I asked if they might have made a mistake and cancelled them, La Qunita stated they can't modify and reservations that Priceline.com made. Only Priceline.com can cancel reservations.

So now I have paid Priceline.com for a reservation drove 5 hours to find out they cancelled my room, taking my money and leaving me without a room. I called Priceline and was on the phone with them for over an hour. On one call, I made 4 calls trying to get this resolved with a refund. I was transferred 4 times to different Customer reps and Hotel liaisons.

All stating that there was no way they could have made the mistake and continued to place me on hold every 5 minutes to verify supposed data. I told them, “You do not get to hold me hostage on the phone while you figure out whom or why your system failed, apply a credit to me and figure it out on your own time.” They were asking questions like the names of the ladies working at La Qunita when I checked in and everything to wear me down and get me to hang up.

I was spoken to rudely and without and respect or concern to make me the customer feel valued or even acknowledge that they took my money and left me without lodging. I would like all of the money put back on my debit card, $229.64. The priceline.com system is fraudulent and the Customer service is the worst ever, designed to wear you down and get you to walk away.

(3) they were having problems with their system. I was never, ever notified by e-mail, phone, nor letter that our reservations were cancelled.

I had to negotiate over the phone a new package. We ended up getting just the flight, hotel and no car for $1,599.78, just about $600.00 more with no car. I was basically told take it or leave it. Seeing we were leaving the next day, I never had the chance to go to another website e.g. Expedia, etc. to look for a better deal. When we got home, I immediately called to at least get the difference back, and was told sorry, nothing we can do. That’s all I want, the difference between the two packages.

I have been out of work with an injury, with no pay yet. My mother agreed to let us use her credit card, to purchase the trip. I had 1,000 dollars set aside for this but no more. I have to come up with the $600.00 soon to pay my mother back. I have a daughter in the Marines who is in a war-zone, plus the shortage on money due to getting hurt at work, and then finding out our trip was basically cancelled the day before we were supposed to leave without being notified, caused a huge stress on my wife and myself. What should have been a once in a lifetime trip/experience, my wife and I never have gone on a vacation, and we have been married since 1986, turned out to be a very stressed filled trip. We had to put on the happy face for my son and daughter, but they knew something was up. I really hope you can help.

I complained by phone, they refused to do anything to me. They have given me a substandard hostel, rather than a 2 star hotel. They charged me $412.74 for 3 nights, which is still unresolved.

At the end, Elizabeth told me that they cannot transfer the ticket. I asked to be transferred to Customer Relations and again appealed to them that if I am not able to travel with my husband because of the time that Priceline.com imposed on us for departure, they should allow my daughter to use the ticket, so it will not be wasted. Again after a very long time, Max quoted their laws which he said were that the name cannot be changed, the ticket cannot be transferred, and the money cannot be refunded. As a result, my daughter cannot use the ticket, neither can my husband. Unfortunately, I will also not be able to use the ticket not that they are compelling me to travel alone. I travel with people because I cannot travel alone. I explained this to them but they refused to have mercy but only quoted more laws.

This situation has caused me serious emotional trauma. Not only for the money which I don't have but also the aticipation of being forced to travel by myself. The money we have paid-$403.48 is wasted and I will have to incur additional cost to purchase another sets of ticket for my daughter and myself. This is going to cost me not less than $1000.00.

When I called Priceline back, they cancelled my cruise but stated I will only get 25 percent of my money back now. How is that possible? I just called them 30 minutes prior and was told I would get $800 back and it was now dropped to $400ish. I was angry and the woman just said, "Sorry, well, your bank will give you the money back." That's not the point. The point is that Priceline told me 50% in case I don't get a reversal from my bank and then dropped it to 25%. Is this legal?

They would not move us. The ad advertised continental breakfast and when we checked in, she said we would have to use the pay restaurant. In the morning when I went to talk to someone new about bad experience the maintenance man was standing at the counter and knew nothing about the fan problem or the air conditioning and again said we should have not touched it. "People shouldn't touch things they don't know about," was his comment. They made no effort to even say they were sorry, we did not have a pleasant stay. We will never stay there again and I will be sure to tell people to not stay there. It was disappointing that such a chain would treat a customer like that no matter if they used Priceline or not. Moving my mother in law after settling in with all the luggage at a 4 star hotel was upsetting to her and having to worry about breakfast when we thought it would be there was difficult for a diabetic.

They refused and told me any changes would need to be made by Priceline. Priceline told me that the hotel should have held the room over to the next day. Neither party would accommodate me, so I lost out on my money for a one night's stay. I even asked if the hotel would honor the Priceline rate, if I stayed another night. But they refused.

Isn't it good customer service to make sure your customers are accommodated in a situation that they could not avoid? Both Priceline and Hilton should be ashamed of their selves for "stealing" customers money like that. There should always be some kind of concession for customers in these conditions. Is there anything that I can do to either get a refund or a credit? I would prefer a refund, because I do not want to do business with either of them again.

This is the worst customer service I've seen in the hotel industry and I would recommend looking elsewhere to find a good deal on a room. People who do business this way do not deserve your business. You never know what might happen, so why put up with businesses like this when you don't have to? Buy the way, they charge you in full in advance. I've learned the hard way don't make that mistake. Priceline is a scam.

As soon as I exited, I received a confirmation of my car rental and you guessed it, for 9 days when I was not even in the country 6 of those days. I immediately called Priceline to explain, this was an error. In addition, I explained I had not even given a Credit Card number so how could they charge me. I was told they billed the rental car to the same card I used weeks earlier to book the flight. This was done without my permission. I complained. This was fraud and got the same song and dance that everyone else does with Priceline. No cancellations, no exceptions, no consideration, there was a computer error, no working with the customer, no satisfaction and no concern for the consumer!

It gets better, I then called my credit card company "Master Card" and explained what had happened and asked that since I have fraud insurance and satisfaction guaranteed on all purchases, I wanted to request them to not pay Priceline and refund my money. I was told no problem because I had called before the charge even came through and they would just block the charge. I subsequently spoke to not just 1 person but 3 customer service reps, who told me not to worry about this and that MC would take care of it.

I went on my trip and rented a car for the 4 days I was in Orlando from another reputable business. Then I got the MC bill and there it was, the charge of $465.00. I am now being told. The 3 Reps should not have told me this and they can not refund my money because Priceline refused to refund them. However, the car rental company never billed Priceline because I checked. If I had been aware I was stuck with this reservation, I would have sucked it up and took the darn car for at least the 4 days and tried to put some of the $465 charge to good use.

Instead I rented from another car rental and paid another $300. Needless to say, we are cancelling our MC and I will never use Priceline again or probably any other internet travel discount company. Forget the poor customer service part of this deal, but it just does not seem like this should be legal to add charges to one's card without permission. $465.00 pain and suffering due to the fear that now, Priceline has my charge card number. They can continue to add trips, rentals and anything else they want to on it. Another reason to cancel my MC.

They were very emphatic that my husband would have to be present with his license and credit card when the car was picked up. No exceptions to this rule, which means we are out over $300 and will have to pay for another car rental in my name. How can they continue to get away with their policies and no exceptions to them, life does happen! We are out $300+ and are going to have to pay over $400 for a new reservation that will not be with Priceline! We have paid for a rental car that we cannot have.

So then the hotel clerk/manager or whatever he was starts cursing at her. Tells her I’m standing right in front of him and that they don’t have a pool and he is refunding the reservation ok she gets back on the phone with me says they will refund my money minus a 10 dollar fee for me cancelling within 48hrs of reservation. On a hotel that was supposed to have a pool and didn’t. I should be my fault for their false advertising and am still waiting on my refund. I asked to speak to her supervisor.

She said there was no one higher up and so I ask her name, she replied Mary. I replied, “Mary what?” She said her last name I need not know but it would all be in the report and the she hung up on me. I was speechless. I will never do business with Priceline again. I will be contacting the BBB if they are listed and will trash talk and discourage anyone I ever hear mention them.

Is there anything we can do to get our money back? I see there are a massive amount of complaints online dating back as far as 2003 stating the same problem with Priceline. Is there any way to get the government to track down on these guys? Seven years of fraudulently charging people's credit cards seems an awful long time. We had already paid for a room through Orbitz (which is a great company) at a different hotel and stayed there. We never used the rooms that Priceline took from our card without permission. We really need to get the $355 back from Priceline, as we couldn't afford to pay that much in the first place, and now are not only out the $355 but paid for the rooms that we actually did confirm online.

With the negotiator function, one cannot choose a vendor and must commit to paying upfront. The Priceline negotiator produced a lower nominal rental fee matching my offer, but included a significantly high fee/tax amount. As a result of using the option that Priceline advertises as Best price and quality guaranteed, I paid over $29 for a rental car that I could have obtained for less than $26.

I immediately phoned Priceline to inquire, and was told by Joe that the best price guarantee did not apply. I was told that the itinerary was not identical because the negotiator option gave me a different rental car company, Alamo, than the three (Avis, Hertz & Budget) offering the $25 net price.

At best, this Priceline practice is highly misleading, and, in my view, deceptive. Without question, it is a mistake to use Pricelines negotiator service. It also yields Priceline and those who can so manipulate fees an unlimited ability to bilk the public.

In addition to this, we received 1 full size bed, not queen, it was lumpy and uncomfortable; the bathroom was not marble; our window view consisted of a brick wall some 6' away. Priceline return emails were rude, unprofessional; practically called us liars regarding room description, and said we would need to take up transportation reimbursement issue with the hotel, as they were not responsible.

One of the reasons for booking this hotel was because of the advertised free buses; we reluctantly dealt with room condition, as it was overnight stay in order to catch a few hours sleep before flights back to Denver. Priceline falsely advertised and the itinerary was not as listed. We have never been treated so badly by such immature, unprofessional, so-called customer service people. They are willing to tarnish their reputation for so very little. Needless to say we will never again use this company.

The supervisor said if I had called before the reservation should have been used, they may have had the option of offering a credit. They said Hertz charged them for the rental even though I never made it to SF. I told her I thought she was lying to me about Hertz charging them and that if they couldn't do anything to extend a future credit, I would no longer use priceline for anything. Just a warning to other consumers, I paid $58 to learn my lesson. Save your money by going direct.

When we called the hotel to get the pricing for the night, it was much, much less than what we were going to be paying through the "discounted" amount from Priceline. I called Priceline and to this day, I do not know why I bothered. It was a nightmare. They must train their employees on how to be rude and uncooperative. We didn't stay at the hotel. It would not have mattered if it were free. It is not a place we would ever stay so it didn't matter. We ended up paying the bill. Do yourself a favor and pay extra to avoid using this unethical business. Consequently, I lost of over $400.

Well, the day we go to check in, the hotel had no reservation for me. I called Priceline. They tried to get me another hotel but every time I told them that I wanted one within walking distance of Disneyland, they give me one-mile away! They said that their corporate office will call but never did. They not only screwed my whole weekend, they also never apologized! I have used them before but never again! I had to pay to park each day at Disneyland which cost $15.00 per day at 3 days, gas, another hotel and time travel, and the fact of not being able to stay with friends at the same hotel! My wife was extremely upset!

I called customer service and got nothing. They wanted to cancel but since we are leaving today for a stay tonight, that's a bit foolish. And I did not get 1/2 off, or even close to it. I checked the hotel's website and the price for the room was a whopping $15 more than what I paid. I could have paid $15 more at another hotel, from another site, and had the free breakfast most hotels offer - not the one we're at of course. Last time I'll use Priceline.com. What a mess.

It stated that I was going to be flying out of LAX airport in Los Angles to BWI Baltimore airport in Maryland and staying at a hotel at Dulles airport. None of this was correct. LAX is well over 1200 miles away from my home in Seattle, Washington. I would never choose to fly out of an airport 1200 miles away from my home and not to mention into BWI when I clearly choose Reagan National Airport and hotel in Springfield. I called Priceline immediately and talked for over two hours explaining my problem to someone in the Philippines, who told me they could not authorize a refund and that they would make note in the computer. I was told to call in the morning 3-9-10 and speak to a customer service rep to get my refund. I was outraged and agreed to call back.

Today, on 3-9-10, when I have made over eight calls back and forth to Priceline, I have been told that I would have to pay a fee in order to get my money back of $200 for airfare, $$49.81 hotel and $11.51 for car rental. Their is an error on the Priceline website. Roy agreed last night that there was an error on Priceline's end of website issues. Prior to making my trip reservations at midnight, two hours before I was having trouble making reservations and called them to find out why. I was told that the website was having problems making reservations and that it could not make open ended airline reservations and that they were working on it and for me to try back later which I did and clearly the website is still having bugs.

Today, on 3-9-10, when Terry, my husband, called and spoke with Arlene, she was putting him on mute every few seconds to laugh as to suggest that being charged $784.91 was a joke. It is like going to the store and buying items but not being able to leave with your items and then paying a fee because of it. This is the worst and I mean the worst company ever. I am physically ill, upset and shaken by the whole ordeal and the way my husband and I have been treated.

To date, I still have not been able to talk to a manager and I am still out the fees charged. I feel taken advantage of and completely over taken with emotions of how we have been treated.

I explained that I was not given the opportunity to review the tickets. They did not offer any help whatsoever and kept reading from the script, "these are not refundable". Done. I will never use Priceline again for obvious reasons and I will tell everyone I know not to use them. Hopefully, word of mouth works and they will be exposed for their unconscionable practices. Shame on you William Shatner for representing a company that treats people so poorly, has no ethics, terrible business practices, etc. I am calling American Express to dispute these charges and the BBB to log my complaint. Hopefully, this experience can help someone else from getting burned by this company. Whatever happened to "customer comes first"?

On the one occasion that I was asked to pay for an entire week, upfront in advance and I was unable to do so (but did pay for about 5 days), I was told that I would receive no further discounts and if I wanted to keep that room I would have to pay more than twice my daily rate, which I could not. I returned to getting rooms on priceline.com and was sent back to that same location just two nights later for about a week. Then I was bounced out again, and returned.

About one week into the stay, I was visited by the local Police Department and encouraged to leave the city of Farmers Branch. The information that they gave me could only have come from the hotel and is not just conjecture, at best. They said I had too many visitors (which is not the case and seldom if ever did I see anyone outside in the hallway when a visitor was leaving my room).

I on two separate occasions had friends that were leaving the hotel, stopped by the Police for minor traffic violations and searched. I was stopped less than a block form the hotel, two nights prior to the Police showing up at my door, for an expired inspection sticker, at 11 at night. All of the information that was conveyed to me came from either anonymous sources or observation.

They informed me that the best that they can do is make the cancellation, but I would be charged with a cancellation fee of $6.70 (So much for the advertised "No Cancellation Fees"). This morning, "online" I checked my credit card and saw that the full amount was charged. Once again I telephoned Priceline and spoke to a representative. Their response was basically: "That's too bad, there is nothing I can do". Priceline is nothing but a scam.

I was on the phone for an hour and 15 minutes with Priceline being transferred around and given the same story. I waited on hold for over 45 minutes for a supervisor only to discover that the agent had transferred me to the wrong supervisor. She then transferred me to another CSR whom I could barely hear and he refused to speak louder. I understand Priceline's policies and I still agree to them if the request I initially made and on good faith gave my credit card was honored.

I was told that the city in which they booked me is "in the area" of where I requested, but no where did I see on the website it specify that they had the right to put me 20 miles south of the destination in a completely different city. Even if the reservation had been in Provo, I still made it for another person and she can't use this. I called the same minute I got the confirmation. There is no reason why Priceline couldn't work with me to find a solution or cancel the reservation all together. This is fraud. They stole $174.63 from me, kept me on the phone for over an hour trying to find a manager, and destroyed my morning.

I was told that I would have to book the Airline portion of the package separately from the hotel and rental car and the price of the round-trip airline fare they quoted me for myself and another passenger traveling with me was outrageous. It cost almost the price of an entire vacation package, I had put in a tentative booking for that no one could even pull up on their computers.

I had all the information for this new vacation package documented (I wrote it down) and the person who supposedly put that information in the computer assured me that when I called back to book this new package that the entire package could be booked by phone and then the airline credit of approximately $90 would be deducted from the total price.

When I called Priceline to book the new package. I was told that I could only do the airline portion with the credit and that I would have to book the hotel and rental car online. I do not have online internet access at my home. I am using a friend's computer to send in my complaint. I told each of the many people I spoke to at Priceline that I do not have home internet access and all they did was repeat that the hotel and rental car portions of the package had to be done online!

I did call the next day and they refused to work with me and would not let me speak to someone I could understand and refused to let me speak to a manager to attempt to resolve the issue in some way. I have used them in the past and was very pleased with their service but I will never do so again. I lost $658 in the process and when I attempted to contact the hotel, I was advised to take the issue up with Priceline and they would not work with me.