Priceline Reviews

I booked a hotel with Priceline, and when getting to the hotel, I found out the hotel stated the booking was cancelled. Both Priceline and the hotel charged me for the same stay. When asked to correct the situation, Priceline stated I needed to call the hotel to resolve the situation. So, they washed their hands off my problem. It's a very, very bad business. They have a partnership and should be working together to resolve issues.

I went to their website to look for a hotel. At the top of the page, it clearly stated no cancellation or change fees, therefore, I made a hotel reservation. Later, after finding out that I made the reservation at the wrong hotel, I tried to change hotels. This was approximately three hours after making the original reservation. When I tried to make a change, I was told I had to do it the day prior. That's hard to do when I didn't even have a reservation then. I talked to two different customer service representatives to no satisfaction. I ended up at a different hotel than the rest of my family. Priceline lost a customer and anyone I talk to.

Through Priceline's online "Name Your Own Price," I booked a hotel. I made sure that the travel insurance box was not checked. However, when I received my receipt, there was an added per night fee of $15.00 for Travel Insurance! I called customer service and after almost 20 minutes of waiting, I was only coldly informed that there was nothing the rep could do. It was my problem for booking with Priceline! I wonder how many other have fallen pray to these fraudulent charges. This could really add up! Maybe there should be an investigation and a class action suit in the future.

I submitted a request for a 2 plus star hotel in Seattle on August 8, 2009 with Priceline at a high price. They informed me that I won the bid for Red Roof Inn in Sea Tac. When I arrived, there was no clerk, the bookkeeper was checking guests in and had no idea what he was doing. The clerk who should have checked us in was running around the parking lot trying to figure out where all of the guests were supposed to park as their parking lot only holds 1/3 of the guests’ vehicles. I later found out that one guest had all of his things stolen!

I tried to book a hotel online on 8/4/2009 through Priceline.com. My offer was declined according to the website immediately after "naming my own price." I was on vacation by car and was unable to check my email the next day or two. I came to realize, according to my email (the website said the offer was not accepted) that my offer had been accepted. I had already made other plans to stay at a different hotel and never stayed at the Extended Suites Destin. I called the corporate to tell them of my story. They were condescending and mocked my situation. They simply reiterated that their policy states no refunds. I had no way of seeing my offer was accepted and was not looking for that email because to my knowledge, the offer was declined and showed this on my internet web browser.

This morning, I went online at Priceline to book a hotel for my trip to San Francisco in October (11th to 16th) while using their "bid" process. I have used this service before so I do know the policy and the fact that you cannot cancel. However, in error, I realized only after I submitted my bid that I had the wrong area in San Francisco. Yes, it was my mistake and I have admitted that to everyone. Within 5 minutes of making a reservation, I called Priceline's customer service department. Please note that I called 5 minutes after. I explained my situation over and over again to several customer service representatives. I emailed the executives of this organization many times today. I had one call returned only to indicate that they could not assist me.

I purchased three (3) tickets online through Priceline.com. I recently accepted a position in CA. I made reservations for my family to fly from Kona, Hawaii on 8/26/2009. My daughter became ill with the influenza. I purchased travel insurance, $16.00 for each ticket. When I spoke to the insurance company (AIG), they told me that I needed a letter from the doctor proving that my daughter had the influenza. They also informed me that they would only pay for the portion of the $150.00 per ticket, plus they would pay none of the additional charges on the new retail-priced ticket.

Priceline request # **, Hotel confirmation # ** - I booked a room for two persons through the above company for 7 nights, naming my Price at $160.00 per night. When phoning the hotel (Best Western Convention Center, 522 West 38th Street, New York, New York), I was informed that the hotel would charge an additional $40.00 per night plus additional tax, amounting to $45.63 over and above the Priceline. Nowhere in the extensive Priceline verbage was this type of charge mentioned. The company is practicing a very shady business. Their practices are very deceitful and there have been many complaints about them.

I bought an airline ticket. I paid an extra fee of $16 for "Trip Protection" on their web page where you have the option to buy the insurance. It lists the advantages to "Trip Protection." The first thing it lists is (copy and pasted from their website) "Trip Cancellation and Trip Interruption (reimbursement up to the full cost of your trip)." Their customer service reps quoted me a price of $864 and said they could not apply my flight credit. I then requested a manager and was denied. I then contacted the airline (American Airlines) directly and had the book my new ticket. I had to reschedule my trip and I was still charged a $150 penalty and a $20 service fee, even though I bought the trip insurance. I did this 12 days before the scheduled flight.

My son purchased a travel package to California. We had to cancel the package due to family illness and other circumstances. I called Priceline for my son to cancel and was shifted from one person to another. I was on the phone for 3 days with rude, non-caring personnel. I did however get a refund on the hotel and not even the full amount. I could not get a refund on the airline ticket because it was non-refundable and cannot transfer it. I called United Airlines and they said that they were not paid yet for the ticket and the only one who could cancel it was Priceline. This is why I was on the phone for 3 days. I then spoke to supervisors and the refund department at United. They told me that Priceline owns the ticket. There is no compassion with Priceline and it even sickens me to say their name. My son has to pay a $150 fee to change the date and place of travel, never to use the ticket again. Priceline could have refunded the ticket, less the fee.

I used an online agency called hotelguide.com to book a hotel in Columbia, SC. The Columbia list appeared and I chose Howard Express Inn at $59 a night. I Mapquest the location and the hotel was located in Beaufort, SC, approximately 80 miles away from Columbia. I immediately canceled, within 10 minutes from the time I reserved the room and three days later, my account was charged $202.82. I emailed hotelguide.com and after some confusion and two more emails, I was penalized $66.94 and was told that Priceline.com was responsible for the charge. Priceline 1-800 said to wait 10 days for my refund. No refund. I sent an email, no response, and BBB, no response.

I bid on a 5 star hotel for a recent trip to San Antonio with my family. They claim it could be a 4 or 5 star hotel you receive. We got stuck at the Marriott Plaza which is an old, outdated, smelly hotel, blocks from anything which is in no way even a 4 star hotel. And once they accept your bid, you are out of options. You cannot change or cancel. This is a complete misrepresentation of what we bid on. And if you read other reviews of this hotel, you will find I am certainly not alone in my opinion. When you bid on a 5 star hotel and end up in a considerably lower one is nothing more than bait and switch. I will never use Priceline again. My family had to stay in a tiny smelly room, with a view of the roof, in a bad part of town (walking to the Riverwalk at night is sporty at best), lousy service for five nights, with no options.

I reserved a hotel through Priceline "make offer to Toronto" and got the bid. Then, I talked to a friend of mine who lives in Hamilton, CA. He works in Toronto and he warned me from coming to Toronto because the city is warning people not to come in their city because of the garbage strike and high risk of health problems, the spread of viruses and diseases. Then, I called Priceline and their answer was "you can't cancel whatsoever". Then, I called the hotel and they said, "it's Priceline and not us", although I informed them that I have two young children with me who already have existing allergies and other health issues and did not want them to be exposed to a city like Toronto at this time because of the health scares and the city already warning people not to come in.

When I arrived at my Portland, Oregon destination, I was told my rental car reservation was for Portland, Maine even though I requested Portland, Oregon. There were no cars at the agency I was assigned to, forcing me to go to another agency and pay $1,000 for a weekly rental. Now, I've paid you over $400 to Priceline for the original reservation, and I'm stuck with a $1,000 additional bill. I called their so-called customer service department and received automated messages saying no one was available to help me. How can a company not offer customer support when situations go wrong? It would appear Priceline has no human service element built into its operation - it is simply automated. So in the end, I asked my self, why am I responding to their customer service survey when they haven't even responded to my complaint? Is a human reading it? I think not. I am now and will forever be an ex-Priceline customer.

I purchased a vacation package to attend a convention in Reno, NV. I confirmed a 5:30am departure from BWI to Reno arriving at 11:45am. When I received the confirmation, the departure time was 5pm. The convention started on 8/24/09 at 9:00, and I have to register and attend sessions that day. I called Priceline and told them my problem. I requested that I be able to change the departure from BWI to RIC (flight leaving at 5:30 on the 24) and that everything else in the package would stay the same. I immediately made the reservation through Priceline and paid $496.58 for two one-way tickets to Reno.

I booked a cruise through Priceline.com and one of the bonuses I received was a voucher for a 2-night hotel stay through their "name your own price" process. I received the voucher and went through the "name your own price" process for a hotel room in NYC. I chose only 4 and 3 1/2 star hotels knowing I would not be able to pick the specific hotel, but wanting to make sure it was decent. I also included trip insurance at an additional cost in case an emergency came up and I needed to cancel my trip. (I have a child with chronic health conditions so that could be a possibility.) My price was accepted by a hotel and after learning what hotel it was, I proceeded to go to the hotel's website, Affinia Manhattan.

I used Priceline because of Border's Perks to book a hotel for the weekend of August 7-9th in NYC for our wedding anniversary. We wanted to be in Soho, so we chose that field plus the 4 star hotel field. The website is very misleading; however, we got a hotel in the financial district, which was not where we wanted to be. We called to ask if we could possibly change to the Thompson Hotel in Soho and they said they would refund our money for the Thompson Hotel in the financial district. And then when we went on the website to bid again to get the Soho Hotel, it would be an additional fee of $25, so we agreed and re-bid. They charged us $238.80 to re-bid and now we ended up with another hotel in the financial district. We called again to let them know that once again we were in the financial district and could we please just book 60 Thompson in Soho, which is more money and they said no, they couldn't do anything about it. In this economy, you would think they would be a little more customer service friendly, especially when we want to book a more expensive hotel.

Over the last two days, I have attempted many times to contact your company via phone to resolve an issue that has caused me great distress and financial burden. I used your company for the first time this month to book a flight home to Lithuania for myself and my daughter. I put in open availability and picked the flight based on price. You sent me an itinerary on July 9th (please see attached copy of email). I looked at the email and it clearly states that the departing flight is on Thursday, July 30. That is in fact wrong.

Priceline is a scam. They need to be put out of business! Don't bid on hotels. I had bid on a hotel in Boston on Priceline's website. When I placed my bid, I wasn't asked how many beds I needed or the size of bed. I needed 2 double beds for my 20-year-old son and I called the hotel after getting the confirmation and the credit card was charged $307.00. It was only $12 less than if I would have got the room on Expedia or Hotels.com. This wasn't a bargain. I called the hotel to change from one bed to two beds in the room. But the hotel couldn't access my reservation since Priceline had made it.

I booked a hotel through Priceline.com's "name your own price" feature for a hotel at the Newark International Airport. Instead, I ended up with a hotel in a very bad area of downtown Newark. When I contacted Priceline's customer service department, I was told that according to them, that hotel is considered part of the Newark Airport and refused to refund or change my reservation. I contacted the hotel and they told me that they do not consider themselves an airport hotel and would have been happy to refund my money except for the fact the Priceline handled the transaction.

Don't bid on hotels; their hotel ratings are inconsistent and they use it unfairly on consumers. I just bid for a 3.5-star hotel in South Lake Tahoe and ended up getting a hotel that's nowhere close to the 3.5 star rating. When compared to priceline.com's other 3.5-star hotels, it not even close in terms of quality. I have stayed at all three of these hotels, and I can tell you that Montbleu is in a different class compared to the other two properties mentioned above.

They made a car rental reservation for me at one price, but the actual price when I got there is $100 more. I called to ask why and they said the reservation price is only an "estimate". I asked why would someone want to use Priceline if the prices are only "estimates" and their answers were weak.

I was told that their customer service department is open between 9-4 EST, Monday through Friday. Otherwise, their calls are routed randomly to the Philippines. I have a feeling that there is nothing that you can do for real. There is no address for this company and there is about 86 complaints for the same thing that happened to me. It caused my account to be overdraft.

I bid on a hotel and won it (Microtel) for $61. Priceline added the taxes and fees of $12/night. I later found that the taxes and fees were only $8. So Priceline had a hidden extra fee of $4/night. It turns out that the hotel would have given me a $65 rate if I had called direct, so there was no savings with Priceline and I had a non-cancellable reservation. Bad deal.

I just gotta vent here for a few minutes.

My husband, David **, and I used the name-your-bid feature on Priceline.com for hotel reservations for July 1st on June 30, 2009 (Priceline request # **; hotel conf. # **). We read all of the disclaimers, etc. Priceline matched us up with the Hotel Preston in Nashville, TN. We were appalled when we visited the hotel's website. Several featured packages included: sex toys, lust dust, strip pole lessons, and gaycations. There was no way we were taking our young children to a hotel and risk being exposed to this. When we contacted Priceline, they refused to trade out our hotel (with 24-hour notice, even) or refund our money.

Very rude and not willing to work with the customer once they had your credit card number. Their "name your own price" leaves no room to narrow down request and does not list possible fees included in the hotel's requirements. So ultimately, the "name your own price" is not a true rate.

I purchased two plane tickets to Las Vegas by bidding my price through Priceline.com. The tickets were to fly with Delta whom I've had previous problems with. Our flight was said to depart on Monday, July 13th, 2009 around 5PM and return on Thursday, July 16th 2009. My fiancee's brother was also flying to Vegas for a business meeting, which is why we decided to book the trip in the first place. We didn't have to pay for a room because we planned on staying with my fiancee's brother. His flight departed on Sunday, July 12th 2009 around 7AM. His flight was delayed due to mechanical problems. He tried to get on a different flight at a later time, but Delta was reluctant to do so.

I tried to book a motel through Priceline on June 12 for the 13th. I booked Kings Inn in Georgia. Upon arrival about 12:30-1:30 on the 13th, I went to the front desk to check in and was informed by the little black girl behind the counter that there was no reservation for me. I asked, "Are you sure?" She said yes. She also informed me of the bad storm the night before and that it had knocked out the electricity, fax and online service and that was probably why they had no record. I said okay and left.

I booked a hotel using "Name your price" method on Priceline.com. On the day of my check in, they said they have not received my itinerary from Priceline.com so they can't check me in. After 2 hours and talking to 2 reps from customer service before Julio, I was told by Julio that he would call me back once he booked my hotel. He didn't call back after booking the hotel, using the same credit card on file. On my 4th call I got Nash from customer relations on the line. Nash doesn't show any effort to understand my frustration and keep telling me about the contract. Both reps didn't understand my frustrations not being able to check into my hotel and missing my dinner plan and spending 3 hours talking to Priceline on my cell phone. I also get charged twice for one hotel. I cannot check in and another charge from a hotel that Julio booked for me. Is this how Priceline operates?

My family member bought a car rental and a plane ticket package to take her kids to Orlando, FL. When she returned the rental car on the booked date, she found out that the airline ticket was booked to leave two days prior. The return date on the airline ticket was two days before the date for the car rental. Since her return tickets were now no good, she had to buy one way tickets at full price in order to get her and her kids home.

Where to start! I asked my kids to pick a place they would like to visit during summer break. I expected Hawaii or an amusement park but they picked Cannon Beach, OR. By the way, it’s a great place and I recommend it for every one of all ages and very dog friendly. Armed with the destination, I immediately went on-line to start searching for places to stay and make travel arraignments. I found a great home on the beach and booked it and started to search Priceline for my airline and car rental. This was my first big mistake for not searching complaints.

Priceline hotel booking is very deceptive. My offer was accepted by Affinia Suite Hotels, which I assumed a suite can accommodate 2 adults and 2 children. Upon arrival, Affinia informed me the room I booked through Priceline is one bed guest room. For two beds, I have to pay upgrade fee. I could have book directly at 4 star hotels like Marriott or Sheraton in NY City at the price I paid through Priceline and upgrade fee at Affinia. Affinia Hotel is shabby, 3 stars at its best. It has old rooms and furniture that have seen better days. First and last time I used Priceline to book a hotel.

The car rental # ** was canceled on June 10, 2009. The trip was supposed to be June 13, 2009, but my mother had a stroke and the trip was canceled. It was canceled by way of National rental number who said our car rental was canceled, no problem. We also canceled by computer. I talked to Shannon today from National who said they do not talk to Priceline. That's ridiculous and we should have been told. When anyone attempts a phone call using 888-837-3774, there is never anyone human - only pre-programmed computer info. So no one can make any change to travel plans. I did not use your service this time, I would in the future and had in the past. I need $80.45 returned to my Visa. The numbers are in your system. I am sorry for the inconvenience, but we did everything by the book.

I intended to surprise my wife with a trip to Florida. I purchased the trip insurance so that in case she didn't want to go, I could cancel. In the meantime, her mother becomes ill and we have to go to Michigan. Her mother was not ill enough to go to the doctor, and had no insurance. Basically, Priceline said that I had to have a doctor's excuse to cancel, so I would have paid about $200 for my ill mother-in-law to leave the house and go see a doctor so that I could get the $290 back. Priceline is a joke and I would never, ever recommend this website to anyone. They are very misleading about everything they say and do.

When organizing our holiday to the USA, we used a debit MasterCard for all our hotels, flights and car hire. One of our bookings was with Priceline.com and we used the same debit card to book a rental car in New York. We were instantly charged a sum for collision damage insurance. When arriving at the car rental shop, we were told that they didn't accept debit cards. We then had to hire another rental car at a much higher rate. When returning from our holiday, I inquired about getting our money reimbursed but we're told that it could not be. We were double charged for a hotel, charged extra for car hire and seemed at the mercy of many scams, but were able to get our money back from Priceline.com though they bluntly refused. Tourist are meant to feel wanted, not to be taken as fools and shortchanged.

I booked a car rental for when arriving in New York and was charged a collision damage insurance. When I was ready to get our car, the car company did not accept the debit MasterCard even though Priceline had deducted from this card. This was a setback, a further cost. We then rented another car from another company. When asking to be reimbursed, I was refused. This is a blatant scam and really puts tourists from visiting again.

I booked a car rental with Priceline, using the bidding system. I bid $20, then $25/day. It accepted my bid, added the taxes and told me that my total would be $105.00. Then I initialed the agreement, knowing I would be paying now to get a better price. The standard price range from others was $32 to 36/day. When I got to the next page after giving my CC#, they charged me $33/day. I called and explained what the program had done and they said --we have you signed contract for 33/day. No recourse. I was scammed by Priceline! This had to be programmed in, for the program to do this. I know what I saw --they wouldn't have totaled it, if it was not accepted. I am challenging the charge with my bank. Everyone should be warned. Do not trust Priceline! They could have charged me any amount on the next page and I would have been on the line for it. They have lost all my business. Please warn the people you care about. I have lost time and money.

I used Priceline for years and was satisfied. I bought the cancellation insurance but can't cancel. They will not honor my request. I was charged $105 for one night.

My reservation was for a 3-star hotel, which the Holiday Inn in San Diego was. The problem was the room was barely a 1 1/2 star. What a rip off. After the Priceline "deal" and then parking, I could have stayed at a 2-star, paid full price and been better off. As I've read in other complaints, this is typical. There is no recourse once you hit "accept offer.”

This was the first time I used Priceline, and I will never use it again. I was bidding on a hotel in Vegas, and after my offer for $85 for a 4-star hotel was met with an offer for $99, I accepted. Once I accepted, the name of the hotel appeared, which was the Westin. A link to the hotel website was provided, and upon going to the Westin's website, I found out that I could have gotten a room straight from them without the Priceline fee for $89 a night. I feel like Priceline totally scammed me. When I called Priceline to complain (and got the run-around from several people) and finally got a supervisor on the phone, he proceeded to tell me that he could no longer do anything since we had already completed our check out. Since then, I have been reading many, many complaints about Priceline on the Internet.

This has been three years. I placed bids on tickets for retreat in Georgia three times on 2006, 2007 and 2008. So last year June 4th, I placed four bids for 4 tickets from NY to Georgia at $200 each. In the past, they always send you a mail if it is denied. They asked you to bid a little bit higher or they would tell you this is the price that they find. If it accepted, they will send you all the information about the airline who accepted the bid. This time, I checked my e-mail address every day--nothing from Priceline. I got the number from Priceline’s information system online. When you call, they ask you to enter your date of travel. When I enter the date, the system said, “Sorry, we are serving only date close to departure at this moment. Call us back.”

I called Priceline customer service to ask about the newest promotion "Bring a friend get $100." All you have to do is book a trip for 2 rooms on the same credit card and they will give you a coupon for $100.00 to use on future bookings. The rules clearly state the qualifications. The qualifications are many, but simply put all I had to do is book 2 rooms on the same credit card by June 15th, 2009. I did that. But after reading the rules for the "rewards program", I also discovered that I should have been earning rewards all along, but have not been credited for any of them.

I booked a 3 star hotel for a night through Priceline.com. After reservation is completed, access to comments by Priceline customers that have stayed at the hotel is available. Unfortunately for me, all the comments were bad. The hotel has an old and a new wing. The rooms in the old wing are dirty, moldy, smelly and in need of repair. The new wing is okay. Priceline customers only get the old wing. I called Priceline for help. I explained about the two wings and all the comments about the old wings being in horrible condition. Priceline did nothing. They said, "We stand by our rating of three stars," no explanation of complaints versus rating. Priceline said that if we did not want to stay there because of the mold, it was our choice but they would not cancel the reservation. When we explained that the hotel was very willing to move our room to the new wing for a substantial increase in rate a kind of bait and switch, Priceline did nothing. When I suggested that the hotel likely got a 3 star rating by presenting just the new wing and requested Priceline to investigate, Priceline refused.

My brother died of pancreatic cancer on 4/15/09. It was very sudden and unexpected. He was also a career Naval officer and is entitled to being buried at Arlington National Cemetery. I had a chance to see him before he died but since it was last minute, it was very expensive for us. So, after he died that week and once the family had a date set for his internment at Arlington, I had to book flights and rooms again and was hoping to save some money since we had just laid out a small fortune to get there at the last minute to say good bye to him.

I booked a car rental for pick up in West Palm Beach (PBI) and drop off in Sarasota (SRQ). The first bid was rejected and I was asked if I would like to a) change the car type; b) change the pick up or drop off date; c) change the pick up or drop off time. The only item I could be flexible with was the car type and price. I changed it from an economy to a compact and raised the price from $20/day to $25/day. It was then accepted.

I booked a car rental with my credit card, name your price, then they sent me an email and I checked the rate so they charged me for the car! I am trying to get a refund.

I booked a flight for my wife and her two sisters for what I thought was a roundtrip to Orlando, FL. It turns out I booked it to Chicago, IL. The airport is only 1 1/2 hours drive from my home. Chicago is only 1/1/2 hours drive from the airport. I immediately called Priceline to see what could be done and was told I booked the flight and if I was to cancel it not five minutes later, it would be a $300 cancellation fee plus a $22.35 non-refundable processing fee. I believe this to be a bit extreme. I was also told if I was to rebook the flight, the $300 would be put toward the new flight, with still a loss of $30. After what I have been through with Priceline booking, another flight with them is totally out of the question. I told them that I informed my credit card company of the situation and I plan to fight all their fees and charges. The original request # is **.

I tried to book a room in Manhattan (NYC) on 4/16/09. Instead, they booked me into a room out in Queens. I called immediately and was told there was nothing they could or would do about it. I e-mailed and called customer service (which is a joke) and they actually sent me an e-mail telling me not to contact them again because they weren't even going to respond. I made this reservation over two weeks in advance and I ended up paying for a room in Manhattan (where I stayed) and one in Queens, which I assume was empty. Not that it matters, but I checked the regular room rate for the Queens hotel and it was only $4 cheaper.

I specified downtown Norfolk for a hotel. The system assigned a hotel 12 miles outside the area they have mapped for downtown Norfolk. I called and spoke with 4 representatives and offered to fax/email proof of what I specified, which I printed from the website. They refused to listen.Much time has been spent canceling this charge with the credit card company. Wasted hotel space. Lost customer! I would participate in a class action suit. A 24-hour cancellation window would be fair.

I booked a hotel room for 4 nights through Priceline.com for one of my VPs. Upon arriving at the hotel in Danville, IL on Sunday, 04/12/09, he said the hotel was in complete disrepair. There were no cars on the parking lot and lights on the hotel sign were broken. My VP decided that the hotel did not meet the standards expected and did not check in. I called the hotel on 04/12 and stated my concern to Joseph, who answered the hotel phone. He said to take it up with Priceline and then hung up on me. I then contacted customer service at Priceline. They said the hotel would not give a refund and told me to take it up with the hotel.

I booked a hotel room with Priceline.com in Reno. When we arrived at the hotel, I was told Priceline has booked a smoking room for us; and unfortunately, the hotel and almost all hotels in Reno are sold out because of spring break. I replied I am allergic to smoke and could not stay in a smoking room. The hotel manager told me the only option is to wait around hopefully there would be cancellation. Exhausted after our 8 hour travel, we waited around. When I called Priceline to see what could be done or if they can find another option, the recording on Priceline's Hotline stated they were closed and to call back tomorrow!

On March 25, 2009, I used Priceline.com to book 1 night at a 4-Star Hotel in Las Vegas for March 28 - March 29. To my dismay, Priceline.com confirmed my reservation at the Westin Casuarina, a 2.5-3.0 Star Hotel at best. Priceline's fees of $16.95 exceeded those of Hotels.com and other competitors. Additionally, the Westin Casuarina tried to assess me $16.16 in Hotel Services Fees for using Priceline.com. It is my opinion that Priceline.com does not conduct fair business practices.

I requested room online through Priceline.com in April for August travel. I was not aware that I did not have option to change my mind once transaction had occurred online. Transaction was completed online and credit card was charged with no option to cancel transaction. I phoned Priceline immediately and attempted to negotiate cancellation with Priceline customer service agent to no avail. When I asked to speak to a supervisor, I was told that his supervisor and/or manager were not available to take my complaint (Sat. evening, April 4, 2009). I could not cancel through the hotel either. I was told (by hotel agent) that hotel cannot cancel Priceline's reservations once made.

Priceline is a stickler when it comes to their no cancellation policy. I've used them numerous times in the past. One of those times, I had to cancel my trip and they refused a refund, my loss. However, on this last booking, I had everything ready. I was not sure if I wanted to submit or not. I went to call the wife to see what she wanted to do and my 3-year-old decided to play on the computer. Needless to say, she submitted the request for a city we didn't want to stay in. It's amazing that a 3-year-old can click away like that. In the end, however, Priceline did issue a refund for all but one night's stay and allowed me to book in the correct city and refunded me that one night fee minus $25. It's not too bad considering I could've been stuck for something my child did.

After booking my room, I called the hotel to request two double beds. The Benson Hotel, a Coast Hotel in Portland, Oregon told me it would be an additional $25 a night plus a 12% tax. I immediately called Priceline and was told basically I had two choices, pay the extra or cancel but my credit card would still be charged. They stated their policy accommodates 2 adults. Well, personally I have no desire to sleep with any relative while on vacation. I explained to Priceline customer service that it does indeed say 2 adults and that I know I needed to contact the hotel directly and that bed choice, smoking/non smoking was based upon availability but nowhere does it say that any additional monies may result. The rep told me I was out of luck. I am currently working with my credit card company to dispute these charges as Priceline practices fraudulent and misleading practices.

I booked what I thought was a flight from Atlanta to Washington for June 14th through 16th for specific times. I was due to arrive in Atlanta for this flight later that day so I obviously wouldn't book the earliest flight Priceline had available; the online tool presented a flight later in that afternoon leaving Atlanta, so it was perfect. As soon as I put in my Visa card information and hit confirm, the itinerary changed and lo and behold, I'm booked on the earliest flight out of Atlanta on the 14th! To me, this was more of a bait and switch tactic.

I booked a ticket from Fort Myers to Boston on May 22, Friday. The fare was including taxes and airport fees $100.00. I put in all my credit card information, said to check everything and hit submit button. After all the time I spent, it brought me back to home page. When I went to check reservation, said I didn't have one and now I can't find that same fare connecting through BWI. Now the fare shows $197.00. Please help me asap. Thank you.

I put a bid in for a hotel using Priceline.com. Every search and every comparison I looked at was for Richmond, Kentucky. After I placed my bid and agreed to a no-cancellation policy, it made a reservation for Richmond, Virgina. I immediately contacted Customer Service to explain the mistake. They wouldn't have any part of it. They just kept repeating that I agreed to the no cancellation policy and they said I put in Virgina (no, I did not). They were kind enough to cancel my reservation with just the fee of one night's hotel cost deducted. There is no advantage to taking this kind of risk when making any reservation. You get what they give you, period.