Priceline Reviews

I plea to the Customer Support and was transferred to a Customer Relation to see what can be done and if a one time exception can be made, meaning no charge for first time user, due to an error an End User has caused, I've plea and asked but agents didn't seem to want to hear about it and says, "Sorry but nothing can be done" etc. I've asked for someone higher, but the Customer Relation Daisy, (she should be fired) stated that she is the highest level of Customer Service.

That is totally untrue, I know how the Customer Service works. It's not like a consumer makes the same mistake over and over. I've sympathize that I was a new user and I didn't understand how their system works, etc. but Daisy didn't seem to care, she should not be a Customer Relations. At this time, I've written to Corporate to see if there is an exception that can be made. If there is, then I may want to use Priceline here and there, if not, I will never ever deal with Priceline.com. I would like to note that a consumer should not have to go through this, especially it's the company's website's fault.

I should have been informed of any issues associated with me renting the vehicle before leaving home. It was a major inconvenience to the start of my trip; I was 3 hours late to a business presentation. The worst part of it all was the fact that Priceline turned their backs on me during the issue. It finally took the supervisor at Alamo 3 hours later to recognize the sense of urgency and handle the situation by replacing my name with my fiance's name on the reservation. Priceline declined to do this even after Alamo made several attempts to get them to switch the reservation within their system.

The supervisor at Alamo, Kathryn, took it upon herself to accommodate us in the time of need. She also expressed concerns as to why Priceline wouldn't come to the rescue of their client. If I would have been alone, I would have not had any form of transportation during my stay. I no longer feel confident that Priceline.com cares about users of their services, after making the original transaction.

Priceline should have a plan in place for customers that experience this type of issue or anything similar. If I would have been alone, I would have not had any form of transportation during my stay. It happened to be the busiest time of the year in south Florida due to the Pro Bowl and the Super Bowl. Finding another company to rent a vehicle was extremely difficult due to such short notice.

I will say that I was not happy with the hotel choice, "Trump Hotel", for many reasons but understood that I was obligated and that was the risk I took. The reason for not liking the choice was I assumed that all 5 star resorts would include a casino and would be on the Las Vegas Strip which the Trump Hotel is not. I assumed a 5 star resort would comfortably sleep 2 people in a room, but all rooms only come with one bed! I assumed being Las Vegas, you would have the option of requesting a smoking room, but all rooms and the entire hotel is non-smoking! Not only does the resort not have a casino, which was our reason for going to Las Vegas, but it was not even on the strip!

All this aside, I was willing to accept the fact that I was stuck with the choice. However, once I called the resort to inquire about their pool and fitness center (this is a 5 star resort by the way), I was told that the price I paid on Priceline does not include the use of the pool, business center or fitness center and that I would be charged an extra $20.00/night once I checked into the hotel on top of what I paid to Priceline! I was also told that this was not even an option, but I had to pay the $20/night surcharge whether or not I even used the pool or fitness center!

I was given the old "Bait and Switch" from Priceline and the Trump Hotel. I logically thought, well a reputable company like Priceline and Trump enterprises would surely let me out of the reservation now that I was being charged these extra fees without my knowledge prior to naming my own price. Wrong! Priceline took my complaint, but would not let me out of the deal, and basically said it is very typical for resorts to charge "resort fees" and that I would have to just accept it. I have never been charged a surcharge to use a pool at a 5 star resort or any resort for that matter in the 20 years I have been vacationing in Las Vegas and think that there should be a class-action law suit filed with Priceline. After researching the internet, I have found many complaints of others who were scammed by this "bait and switch" involving both Priceline and Trump Hotel in Las Vegas.

I returned to Priceline website. When you search Nusa Dua (a specific beach in Bali), all the 5 star hotels came up at $140 and higher. So I decided to try naming your price. I bid $75 for a 5 Star hotel never thinking I would actually get it (was testing the waters to see what reasonable price would be accepted). Surprisingly, my bid for Nusa Dua Beach 5 Star property was accepted for Novotel Nusa Dua. So, I went to the official hotel website and found that their daily rate was less than what Priceline accepted. I went back to Priceline website and redid the search for 5 star hotels in that area. Again, nothing less than $140 appeared.

So, I contacted Priceline by phone from Hong Kong, and they told me the hotels they post are just "sample" listings and that I should have done my research. About the fact that Novotels own website was cheaper, Priceline only said, "From my records you are still getting a discount." I argued that I was looking at Novotel's website and that it was cheaper. Also, for the record, I did do my research using Travelocity, kayak, etc. and generally came up with $100 plus for 5 star beach resorts. Even the Hong Kong travel agency "package" prices were above $150 a night.

But the most deceiving thing of all is when you go to Novotel Nusa Dua website; the primary photo depicts this marvelous beach. But you read the fine print and it is not on the beach at all. It is surrounded by a golf course. Apparently, they own a piece of beach that you can get to by shuttle bus that looks nothing like the main photo on their website.

I contacted Novotel directly to see if they would swap for their other Novotel beach location, but they said no changes allowed. I literally think this is the only property in all of Nusa Dua that is not on the beach.

Again I called Priceline, and they: (a). refused to match Novotel's website price and (b). refused to let me use the money (almost a week's stay) as credit to another property. In fact, they refused any attempt at resolving the conflict, or standing by their guarantee.

I then called my credit card company (again from Hong Kong) and they were gladly willing to help me fight the charge, but cautioned that I might be stuck with the bill and would still have to pay for another hotel on top of it. As we were leaving in less than 3 days, we decided as a group to grin and bear it. That was a huge mistake.

Let me point out that I was in Bali last year with my 3 year old son while I was 5 months pregnant, without incident.

Within 24 hours of arriving at the Novotel (where the rooms were remarkably lovely and spacious), all but one person out of 5 - two children (8 mo. old and 4 year old) plus 2 adults - were severely afflicted with stomach bug/gastroenteritis. We rarely left the hotel room and spent our time projectile vomiting and/or having spontaneous diarrhea. Housekeeping had to replace towels and linens at least 2x a day.

This is a 5 star resort. Nowhere in any of the bathrooms, etc, does it say the water is not safe to drink (or brush your teeth, etc.). Notably, we never ate any food outside the resort (room service mostly) because we could not dare be away from a bathroom. Also noteworthy, none of us actually drank the tap water. The baby’s water was boiled for making a bottle. But we did brush our teeth using tap water, we did order fruit smoothies and drinks from the hotel bar on our first day by the pool and we did drink the water served to us by Novotels own restaurant.

Most decent "resorts" I have visited (like in Mexico, Cambodia, etc.) where the water is questionable, either very clearly state this in the hotel room and provide bottled water, and/or they have incredible water filtration systems.

By the 3rd day, the baby had to be hospitalized for 5 nights, to the tune of $3,500. This was no small ordeal without cell-phones, language barrier, etc. Thankfully, one of the people in our group was a medical doctor (the only one who did not get sick), and we are all well-traveled individuals (even the kids) so we eventually found the necessary resources, which were not what Novotel offered or suggested.

Ironically, while driving between the hospital and the hotel, we saw at least two billboards with the Novotel Nusa Dua Beach photo! I wish I had my camera because I would have taken a picture. It is the most misleading advertising I have ever seen from a hotel. Novotel Nusa Dua should have a picture of a golf-course and not the flat beach chair scene, which is not even what their private beach really looked like (it was a large sloping hill to the water and the chairs were nowhere close to the shore line).

For our last 2 nights, after checking the baby out of the hospital, we happily switched to Nusa Dua Spa and Hotel, where I stayed the year before. We noticed the huge water filtration system, and the short distance to the beach/sand/water from the hotel, and the flat accessible chairs near the water. No false advertising here. While the price was a wee bit more, it included buffet breakfast for each of us (Novotel charged $18 per person for this option.) We breathed a huge sigh of relief being out of Novotel.

Did I mention that Novotel had only one restaurant on the entire property, plus a pastry cafe? How is that 5 star? Nusa Dua Spa and Resort had at least 5 restaurants that I could tell. Although we were at Nusa Dua Spa and Resort for only 2 days, it was the best part of our vacation.

I will never trust Priceline’s guarantee or stay at any Novotel again. I don’t care if this was a unique situation or not. I felt duped, mislead and was extremely disappointed. Even if the baby had to be hospitalized, or we were all still got sick from Bali Belly, at least, if we had stayed at the Nusa Dua Spa and Resort, we would have been way more comfortable.

We felt like prisoners at the Novotel, literally not able to leave our hotel room or eat anything besides room service (which is how we think us all got sick in the first place either that or the pool water). When we really needed help, Novotel did change the linens, but finding the hospital and the rest of our medical needs including the least of which, buying bottled water/Gatorade (no help in finding pedialyte until we got to the hospital), we were on our own.

#2.) Look for the same room price- at this point, I was in Monterey. It was 6:00 pm and there was a Pebble Beach Golf Tournament going on, so finding a room was not going to happen.

I understand that while this may seem very petty to ask for $5.00 back, I paid for and was given a confirmation on a room that should not have been offered to me. I was not the only person that this happened to. The manager at the hotel explained to me that 8 people had been overbooked and should have been contacted by Priceline. I have asked for nothing more than the return of my money, that in good faith I immediately paid on a non-existent product and in return have yet to get any type of resolution.

This could have been avoided had someone contacted me through email or called me. I would not have driven the distance. Imagine had I flown there from somewhere else.

My concern is that this may be a bigger issue with this happening to more than just me and are there other people who are having this happen to them as well. This amount becomes more substantial times for every user that gets overbooked on their system and priceline does not refund a portion. To me that is a break in their system that should not be ignored.

Needless to say, I called back that afternoon and they told me it was too late to do anything. They had already had me down as a no-show and resold my seats. They told me that they'd get back to me within 24 hours and we can try and work it out. 24 hours passed and I didn't hear from them. I called back several times and had to explain the whole story to each person I talked to. By the way, I was scheduled to get married on that Sunday, Feb. 14th, Valentine's Day. My brother who had flown with me was starting a job on Monday. I was sure to let them know all that. I had to give them all the funeral home information, my grandma's name and my uncle's name. It sounded as if they were finally going to help me. Yeah right, I spent hours taking to one person and being transferred to the next, all while my grandmother's viewing was in the next room.

Priceline has policies for the customer to follow but then they don't even follow their own policies. They lie, read from a script, try to get the customer on technicalities. I went back and forth with the executive office regarding what time I talked to someone. The broad couldn't even figure out the time difference from Central time to Eastern time, not to mention that they keep you on hold and send you through all their computer prompts. I had to finally ask her what time did she has and tell her what time it was from where I was calling from. I will never use Priceline again! Don't get your hopes up and getting something resolved. They make it sound good, but they lie.

I wanted to know why they considered this to be 2 separate transactions. Why didn't they simply add the difference of $28.38 to the first transaction of $167.72 before I upgraded? They told me that's just the way they do it. So now, I have $365.92 coming out of my checking account instead of the $198.20. I will eventually be credited for the $167.72, but in the meantime, I don't have use of it until that happens. It's insane! Don't ever fall for the upgrade trick! I will not be using Priceline anymore.

Upon our arrival back home, I called Priceline. And just as others I have now read their stories, this company has no idea about customer service or consumer relations. Their was not a single voice on the other end who could help me resolve the fact of why I was charged so much more than the hotel or given a totally different type of room after we are lead to believe they guarantee a lower pricing. Mechanical voices continued to tell me that this amount would be charged and how sorry they were. I was then told that there is never a manager, supervisor or any one in authority there to speak with after there is no resolution with a complaint. I was told over and over to e-mail to whoever see fit. This will be a company that any of my family members and friends will make a point to never become a customer of again.

4 out of the 5 Priceline reps I talked to were unable to recreate the package with the lower price even though I was able to each time during my conversation with them. When I told them that I just recreated the package at the lower price on my computer, one rep told me that it was the wrong hotel, another told me that the flights weren't the same, and another told me that she couldn't add the rental car (how could an employee of Priceline not know not to add a rental car?). So since they couldn't recreate the package themselves at the lower price, they couldn't honor the price guarantee. Funny, since I was able to recreate it successfully at the lower price not only while simultaneously on the phone with Priceline reps (for over 3 hours), but on 5 other computers at my office, on my wife's computer 60 miles away, and on a friend's computer out of state.

I was able to get 1 rep who was able to recreate the package at the lower price but then he turned around and said that it didn't qualify because it had to be on a competitor's site, not Priceline's own site. Wrong - from Priceline.com: "The lower priced vacation package must be found on an online site operated by Priceline.com or another travel reservation service for the identical vacation package".

I even called Priceline's customer service pretending to want to purchase a package and the rep was able to bring up the very same package at the lower price, proving that someone at Priceline can see the identical package at the lower price. I was given the run around for 5 hours on the phone with their Customer Service department, was made to feel stupid (such as being accused of picking the wrong hotel or the wrong flight), and feel cheated because of this unethical business practice.

I have filed complaints with BBB and via Priceline's online help. However, I don't have high expectations of hearing back. I'm going to try and video record it when I call them again to prove that while I'm on the phone with them, I am able to create the package with a lower price. And that they are flat out lying to me so that they do not have to honor their price guarantee. YouTube, anyone?

Refused to help me, insisting on refunding me just that - $37 a night out of $631.73 package (4 nights ** hotel, return plane ticket and 4 days economy rent a car). I had to find a hotel on my own (without internet, pretty much standing in the security line at the airport, because my arrival time was late at night and I had no place to go in a city, I have never been before. Not only the refund is pathetic given that every time I make reservation, there is at least $12 tax and fees surcharge to each segment - whether it is a 1(one) hotel night or 1 day car rental fee - (advertised car rental, for example, is $30 per day = $120 plus surprising $49(!) tax and fees charge!

In the situation that I must get a refund for an inhabitable hotel, I get $37 per night in ** hotel? Somebody is just simply stealing my money - that's what it is! I am a self employed person, lately growing, doing business out of my state. I made 7 (!) business trip reservations with Priceline as of Jan 1, 2010. I spent $2,500 on this web site in last 4 weeks! Guess who is not getting my business anymore! I am very disappointed. Nobody even called me the day of my departure to warn me, there was no hotel.

Priceline's email came exactly 5 minutes before I left my house for the airport. I was lucky to notice it when I was turning my home computer off. I could have arrived to my original hotel and find out I had no place to stay at 10:00 pm. That is an awful and irresponsible service not to mention the pathetic refund Priceline gave me. The bill of about $190 in a new two stars ** hotel after Priceline gave me $150.40 for a 4 nights in three ** hotel, not to mention the distress.

When I called the hotel they stated that they no longer honor priceline for their shuttle and parking, and now charge additional fees for these services. I called priceline for assistance in cancelling these reservations. After failing to get any satisfaction from customer service and their supervisor (both continued to read the same pre-written priceline policy about no cancellations), I was advised to contact priceline by email, which I have done twice.

I went back on their website to check if I had missed something, and mysteriously the hotel I booked is no longer available if you enter shuttle service under amenities. They finally called today and gave me the runaround about their policy again and that they have no obligation to cancel. I have no choice now but to honor the reservations, but I feel they were very misleading and untruthful on their website and consumers need to be aware of their practices.

Big deal! I can make the reservation with the motel direct and it is "guaranteed." What is stated by Priceline and reality is vastly different and slickly worded. When I called Priceline direct, I found that they do not believe in customer service. It was about as bad as I have encountered in past years.

To be short and cut to the chase, this is simply a booking agency I would never use again or would I ever recommend such to someone else. Priceline lives up to it's reputation... of sorry service and hype.

He called the customer service. No one answered. After almost 4 calls, someone from customer service answered. She did not even speak English and here he was explaining to her the situation. She did not listen to him and just kept repeating mechanically that it is our cancellation policy to charge $100 fee. My husband did not get to even choose the return flight and how could he be charged with the web error that occurred. It's priceline's responsibility to make sure their website is working efficiently and for any malfunction, they shouldn't charge customers. It is mine and our family's last time doing business with priceline.

Because of this incident, my bank account is overdrawn. Priceline told me that I needed to contact the airline and the airline told me that since I made the reservation through Priceline, it was not their responsibility. Priceline stated that the airline had my money, and the airline stated that Priceline had my money. After numerous phone calls to Priceline and after numerous excuses from Priceline (which I feel are all lies), I am still awaiting my refund.

The other option was to cancel the current contract and start a new one (when you have your credit limit tied up with Priceline like I do you don't have anymore funds to work with), which the customer service rep said it would take 5-7 business days for the refund to get completed and then we could start a new one. I explained that if we did that, I would end up walking home, or missing work and end up in the Military Brig because I couldn't get to work. They didn't want to hear this at all.

I was transferred to a supervisor and she told me that she could put a one day refund on my account, but she too was unable to just transfer the funds to a new contract even if I paid a penalty or not. After talking with both customer service reps for over an hour, my only option was to accept the rush refund (which will hopefully be going in at the one day like I was told) and walk home (14 miles with just having my ACL replaced in my knee) with everything that was in the rental car. They didn't even give this a second thought. All they kept saying was, "Sorry but we can't start a new contract. All we can do is refund your money minus a penalty of a one day rental fee.” As far as me walking home they couldn't give a rat’s ass and that to me is poor.

I've been in the Armed Forces for 23 years and have used your company for many different issues and this is the way that your company treated me? It is completely ** and wrong no matter which way you look at it. I will be making a complaint to the Armed Forces Legal Administration and do my best to make this a very well known issue with every resource that I can. I can't get over that your company has an ounce of humanity and would rather have an injured person walk 14 miles to get home rather then work with them on a new contract. This is number 1 on my list the worst customer service issue that I have been involved in. I hope that everybody in the Priceline Company has a great day even if their customers are able to do so with the way that customer service reps handle business like they do.

I saved $50 and gained a headache, heartburn and aggravation. I was put on an outbound flight that left 2hrs before my preferred departure (not bad), and on a return flight that leaves 9 hours before my preferred time. When all you're spending is a weekend, arriving at 9:00 PM on Friday and leaving at 7:00 AM, on Sunday is stupid! I would have much preferred to spend the $50 and get to stay on Sunday. Who did this transaction benefit? Definitely not me, and this is the reason I'll tell anyone who'll listen that they should use Expedia or Farebuzz.

I opted for option #1. I went back online and re-booked my package in the total amount of $1098.04. I called back Priceline back this time. I spoke to Dana A. I explained the entire situation mentioned above. He said no problem he asked me for the new reservation, I gave it to him, I gave him the old reservation number as well. He proceeded to process my reservation change just as Stan said it would be done. Dana told me I would receive a refund in the amount of $800.67(minus) the 1 time $50.00 change fee within 5 to 7 business days. Beautiful, no problem.

1-3-2010, I went in my online checking account and noticed priceline.com had re-ran my card without my authorization in the amounts of $116.44 and $50.00. I proceeded to call Priceline and ask them why they re-ran my card and they said they couldn't see on their computer screen that they ran my card again that that might have been them checking if I had a valid credit card with enough funds. I explained there was no need for that since they already ran my card for the correct amount the first time when I originally made my reservation. They gave me their famous line, "I'm sorry for the inconvenience ma'am, I will refer this matter to customer service and they will contact you by either email or a phone call."

They did neither. I called again on Monday, and I got the exact same response, but I was transferred over to David which supposedly was going to fax my credit union a letter to release the hold which never got done. I later called again and I spoke to Jack and he gave me the same story, "I am sorry for the inconvenience ma'am, I will forward this matter to customer service." I then received email #1 stating I would receive a credit of $750.67, no mention of $116.44 and $50.00 authorization. 1-5-2010 I go into my account and I got charged the correct amounts for the corrected reservation plus $116.44 and $50.00 authorization cleared. I called Priceline again and questioned $116.44 and $50.00 charge, no direct answer, same line, "Sorry ma'am for your inconvenience, we have to forward to customer service."

Now, I receive email #2, A survey on their service. I went online into my account, I noticed I only received a credit of $465.76 and notice now that they ran my card again $100.00 twice, a total of $200.00. I call again and speak to David, I ask for higher management, CEO Email, he said he cannot do that and used famous line, "Sorry ma'am for the inconvenience, we will for ward to customer service." I later receive email #3 Stating I will receive remaining refund of $284.91. No mention of why I was charged $116.44, $50.00, and why they ran authorization for $100.00 and $100.00?

They are not honoring their change policy that Stan and Dana A. did for me on 1-1-2010 and 1-2-2010. If Stan and Dana would have told me it would cost me a total of $416.44 to make a change I would have kept my old reservation, I would deal with one less vacation day. Stan totally misguided me because he gave me two options and first option was I would get a one time only 50.00 change fee.

Priceline.com should honor what Dana A. and Stan told me. Priceline.com totally scammed me! Still waiting to see what will happen now. I have not been able to sleep for the past 4 evenings. I am a single Mom that lives paycheck to paycheck. I am trying to recover my economic situation due to me having an emergency appendectomy at the end of October 09, and I have a job that doesn't pay me for time off, and I was trying to treat myself and take a much needed vacation, and now I will not enjoy my vacation due to all of the migraines I have and insomnia this situation has cost me. They stole my spending money on the trip. Beware all, do not use Priceline. They are disgusting scam artist!

A customer service representative advised that I go back on-line and book the additional room which I did however the additional room offered was not at the Holiday Inn but at the Marriott which is 3 miles away, again it is not acceptable. Again, I called Priceline to tell them that their idea had not worked very well, I asked that the room at the Marriott be released and my account not charged. Of course, they refused to cancel the reservation. My next step was to call the Marriott directly who told me that they had no reservation for my party and that it seemed not to have come through. They, too, were not very helpful referring me to contact Priceline which I did, again offering no service or solution for this problem/error.

To summarize, I spent the 1st 2 hours of my trip to NYC, with 4 kids, in tow on the phone trying to fix this mess and to add insult to injury, I am being charged for a room I did not use or do I want. I needed 2 rooms at the same property, not 3 miles apart. I am a single Mom who saved to take my children to NYC for their 1st visit and to see my sister and her children who I do not get to see very often and what I experienced is inexcusable rudeness, unbelievable lack of customer service and total indifference to the situation. Upon my return, I have written to **** twice and I have been told in no uncertain terms that it is not their problem and no refund will be issued to me. When I explained that it was their customer service representative that advised me to obtain the 2nd room for the HI Soho online, their reply was I was just unlucky they guess.

I cannot afford to be ripped off this or any amount of money. I am a single and unemployed Mom trying to raise 2 kids after their Dad lost his job of 25 years and has yet to recover financially or emotionally. Between my sister and I, we have now paid over $1230 for 2 nights in NYC on hotels via Priceline alone. I am a native NY'er and I know NYC is expensive but at $615 each, I could have stayed somewhere better than HI but thanks to Priceline, I overpaid for a crummy hotel and they ruined hours of my vacation. Please be advised that I will be sending a copy of this to every newspaper, TV station and news program that I can find. I will not rest until Priceline has refunded my money and they are shown for who they are and how they treat their customers, that is lousy beyond words!

Of course, you call customer service and they're of no help. Why would you send an advertisement to me indicating I could have hotel for less than the original advertisement after I booked for a higher price and you know it is not going to be available anyway, straight up bait and switch tactics. Consequences are; I will never use Priceline again. I get upset/stressed when I am tricked. Not good for my health. Second, I have to pay more money for a hotel in an area that I really didn't want. But, I did learn a valuable lesson, don't trust Priceline.

I contacted Priceline immediately after they had booked us. I let the representative know about the gross misrepresentation of services and about our disabilities that made staying at that hotel a problem. After more than an hour, they said there was nothing they or I could do about it. The representative was smug and was laughing at us. In my experience thus far, no one at Priceline really cares whether the room is any good; if the rating really fits; if your disabilities are accommodated; or if their customers are happy. Pictures don't lie.

We told them we had a document from the doctor stating he could not fly and that he was in the hospital. They still told us they could do nothing and suggested we eat the cost of the flight. Now, a $125 one-way flight doesn't seem like much but it is to us and to our son who as an active duty military doesn't make much a month. Is this how we treat our military men and women? This is not the first time Priceline has done this. We had an incident with our other son when he was deployed overseas. That time, it cost him $325.

This was where it started to snowball. After a great weekend with my daughter, I went to withdraw money from one of my accounts and could not which I couldn't understand, so I proceeded to withdraw the last $80 I had in a reserve account to pay a bill I had incurred while I was there.

Once I returned to my hotel, I went into my account and to my utter dismay I had negative $320 in one account and negative $11 in another. After further reviewing my account, I saw a strange charge for $318, no way having any part to do with my trip totals or my trip at all. Further review of my statement and there was another charge for $150, $15, $165 and the hotel charge of $389.54. So in total, in one day, they charged me $1037. Of this money with $500 left in my vacation budget, they took the last $483, charges to this day never substantiated, leaving my bank to charge me four $35 fees, causing me to be negative in my account over $300.

Having had spent the day with my daughter, I had $21 in cash left in my pocket, that was it. Five hours later of phone calls, the runaround, "no managers are available" crap, I finally got Priceline on a conference call with my bank to verify these $500 in extra charges. The manager at Priceline agreed in this conference call to refund the $1037 in charges from that day due to the incredible inconvenience, and they faxed my bank the letterhead saying that these funds would not be charged or processed. My bank then waived the fees for Priceline's cooperation, released my funds back to me and I was able to return home on the 21st.

Now, it's Christmas Eve and I'm doing the only shopping I could do this year due to time and my card got denied. I went to my office and checked my account and once again I was negative. I reviewed my statement and found that for the second time, Priceline charged me the $389 that had been refunded once, the $150 and the $15, which caused three overcharges from my bank raping me once again of money on Christmas Eve for a total of $659.54 all of which was my Christmas budget. After numerous more hours on the phone with Priceline, a second conference call with them and my bank, and a second acknowledgement of these charges having been taken from my account, I hung up with them thinking a resolution had been met.

After the one hour not on the phone to eat Christmas dinner, I then called back to my bank, and Priceline told my bank that they needed to release to them $489 (?) before they would refund my $659.54 no matter how many times my bank told them those charges were not pending in my account and there was no record of them. I had to pay Priceline before they would give me a refund; it was unreal! So, once again, there was no resolution to 3+ hours of phone calls even conference calls with my bank. As of now, no one has offered me anything. My account is still negative because I have filed a dispute with my bank, and Priceline has done nothing.

I also did not get a refund for the ticket I purchased for the polar express which was why I booked at the Econo Lodge. So I just lost $131.00. I feel I was cheated both by Priceline and Econo Lodge, so were several other families. I will never do business with Priceline or Econo Lodge ever again. It ruined my family and friends’ Christmas vacation. Not to mention the children who were looking forward to this trip. I know the economy is bad right now but for people to rip people off just because they have the power to do so is sad. I don’t know how they sleep at night.

Anyway, we locate our room only to find mold all over the bathroom floor, in the tub, which was so worn you could see metal showing through, a hole in the ceiling, dust all over, no tables, chairs, smelly sheets, half hung curtain, etc. I asked the bookkeeper if he had more rooms. He informed me that they were fully booked and the room that he gave me was a remolded room. Wow! I called Priceline, worthless individuals who do not give a damn. Red Roof claims if you are not happy they will give you a refund. Right, they never returned my call! So, I am notifying the attorney general and hope that you will too! Thanks for listening, hope this helps.

I did not stay at the Extended Suites Destin. I have a receipt from another hotel I stayed at that night because I knew my offer had not been accepted according to the website. According to Priceline.com, since they sent me an email stating my offer had been "accepted" for the room, I failed to check the status of my room bid. I think this is absolutely unethical and inappropriate that a business can take your money without your knowledge. I never knew my offer was accepted and was unable to check my email! The offer was not accepted online. I never stayed at the room. I am infuriated and will take this to the highest level. If I knew my bid was accepted, I would've never booked to another room. I have receipts from the hotel I did stay at that night and I am angry that I was charged for a room I never stayed in.

I suggest everyone to contact the Better Business Bureau directly and file a complaint with your credit card company. Priceline.com's company policy states that if you purchased a hotel room and either have a delayed flight or it can't meet "special needs," you can get a refund. Obviously, they refund people for not being able to stay in their room. Why would they not refund me when I didn't even know my offer was accepted and never stayed in my room? Another extenuating circumstance is that I was on the road and was unable to check my email, so apparently, I have to pay $79 for a hotel I never knew I won? Obviously, Priceline.com did not want to refund me and this is complete fraud. I want a full refund for the entire amount of the hotel and a full, written apology from these disregarding and condescending Priceline executives.

Please understand the specifics of my issue. I do not know the city and I am 40 minutes from my meeting on foot. I cannot expense cab fare as I was advised that I must book a hotel within walking distance. I am a woman alone in a strange city and I want to be close to others attending these meetings. This is now a safety concern. You must understand that this is very distressing. Priceline continues to tell me that they cannot cancel this reservation and to indicate how reasonable I was when I called them. I didn't ask for a refund and even agreed to pay any price difference of the hotel when I moved and yet I am getting nowhere. I am not being unreasonable. I know that they have policies, but where is the balance between policy and customer service? No one will help me and the executives at Priceline also refused to assist me.

I was able to find a flight cheaper than what I paid. But then, I was informed that I would be paying $150.00 per ticket plus the new retail rates for my new airline tickets. I feel that the trip Insurance is a scam, and no one in their customer service could really care at all. I will never book another ticket through them again in my life. Priceline is a joke?

Speaking with ** at Best Western Hotels Customer Support, she stated that "3rd party booking agents do not inform customers, nor advise customers of possible additional charges." I am left with an unsatisfactory hotel, on a dark and largely abandoned street, paying $1,654.23 ($236.31 per night), which is way over the Priceline "deal" price. The company does not inform guests of additional charges that will be made. Thank you for your help in satisfying my request either to eliminate the $45 per night charge or cancelling the reservation entirely.

Although Priceline never warned their consumers about this problem, they still refused. I called my credit card company and assured me that the transaction is still posting and once Priceline takes the money, they will get it back. But they could not get the money back and I lost $776, although we tried to cancel a day or two before leaving and the hotel had plenty of time to fill the room with other guests.

I later got an email stating that all the air travel had been cancelled and I was to receive a refund of $270 for two roundtrip tickets. Approximately $1600 was taken from my account. The original package was $1128.28 for two roundtrip tickets and hotel for 4 nights. Now, I have to make another reservation for two one-way tickets from Reno at an additional cost. I was told I was being considered for another $150 refund due to the error.

I have checked the cost of the return tickets, and it is approximate $500. That will total over $2,000 for a $1100 package that I paid for and did not receive. It would have been cheaper to keep the original package and then purchase additional departure tickets! Thus far, I have spoken with at least 6 different representatives who have hung up or disconnected me several times, as I try to straighten out this mess.

Today, I received an email stating I would not receive the $150 refund. I want to know what happened to the package I paid for and where my money is since their error caused this situation. Sunday, August 2, 2009, prior to the denial of the refund, I had advised the last representative that I would be contacting Consumer Protection. This has been going on since July 14, 2009. My trip is in two weeks, and I still do not have tickets for the return trip. I do not believe they have acted in good faith; they simply cancelled my tickets and took my money. I have been harmed because of their misinformation and error.

Immediately, I learned that the hotel allowed pets in the hotel rooms and main lobby areas. I am highly allergic to cats and knew I would not be able to stay at that hotel. I called Priceline's customer service immediately. They told me to call back in the morning because they would have to contact the hotel's reservation department which had already closed. I did call back the next morning and spoke with a customer service representative who told me they would refund all of the money that had been charged to my credit card for the total hotel stay (which was for 3 nights) minus the trip insurance and minus $75 until I provided them with a letter from my doctor stating I had a severe cat allergy and would not be able to stay at that hotel. I did get the letter from my doctor and faxed it to Priceline that same day.

When I asked them about getting the bonus voucher back to use again (for my husband who has no allergies), they told me it had already been used and would not be sent again. This is the point where I became upset with them. The voucher had not been used and was worth at least $150. No one stayed in NYC. The reservation had been cancelled immediately. I have a medical condition which didn't allow me to stay at that hotel and I had trip insurance which gave me the right to cancel the reservation as well. I felt like they were stealing money from me. I also didn't agree with them not refunding the trip insurance, but at least I could live with that. I asked to speak to a manager of customer service and was told no one would speak on the phone and I should instead write the VP of Customer Affairs online. I did write her and was hoping someone in that capacity would be much more understanding that they were in the wrong here.

But to my surprise and disappointment, they gave me the runaround. They told me that the voucher link could only be used one time. (I asked them to send a new link or something comparable even if they couldn't send another voucher). They told me that had been generous in allowing me to cancel - that's not true. I had trip insurance, a note from a doctor, and nowhere on their website does it say that you may be given a hotel that allows pets, especially a 4 or 3 1/2 star hotel or I never would have booked through them in the first place. I told them that this was unacceptable. The voucher was rightfully mine and they should not be taking it away from me. They basically told me that they would not reinstate the voucher and to expect no further response from them regarding this matter. Unbelievable. I have read online other people complaining that their customer service borders on criminal and in this case, they are truly stealing from me.

The flight you booked me on actually departed on Wednesday, July 29th. I did indeed check with the airline on Wednesday to confirm my flight and you can imagine my dismay when they told me that it was departing that afternoon! I frantically rushed to pack, raced across town to get my daughter out of day care, raced back home when I realized I had left her passport, got back in Atlanta traffic to race to the airport, rushed to find parking and raced inside with my 2 year old daughter only to miss the flight by 15 minutes.

To further add to my stress, I then spent two and a half frustrating hours going back and forth with the airlines and your company representatives trying to resolve this issue. I was told during the first phone call to go to Delta and see if they could put me on the next flight to New York. Delta basically said it wasn't their fault and they couldn't help me with the problem. I then called Priceline again and was told for the second time that it was my fault and I was responsible. I again tried to talk with the airlines only to be told again it is not their responsibility.

So for the third time, I called your company to try and resolve the issue. Only this time, your representative actually hung up on me! I was completely stunned not to mention exhausted as I had been trying to entertain my 2 year old daughter while all this is happening. Please explain to me how it is my fault that the departing date on my email clearly states Thursday, July 30, 2009? I find this completely unacceptable, confusing and misleading. I have been extremely dissatisfied with your response to date and hope that you will work with me to come to an acceptable resolution. I do not feel that I should have to pay $2,000 for your mistake.

After this incident, I checked with the Better Business Bureau and was dismayed to find that you have complaint after complaint after complaint logged against your company (1,914 complaints in the last 36 months). You can be assured that I will be adding my experience if this is not resolved. I will also be contacting Visa next week to dispute this charge.

I am a small business owner and work very hard to maintain customer service and satisfaction. If I sent someone a statement with erroneous information that ended up costing them $2,000, you can best believe that they would expect me to right the situation and admit to my mistake. Booking flights is your business and I do not see how an error like this could occur. And I especially don't see how it can be my fault as you have told me on several phone calls. I look forward to hearing from you soon regarding this matter.

I called Priceline and they said they would call the hotel to change it. They then came back on the line to tell me I could get a room with two double beds, but the price would be $50 additional per night. I calculated the price and found that it was higher than if I would have just gone on another travel website and booked it myself. Now, I have to eat the $300 since I refuse to spend the night in a room that only has one bed for me and my son. This is just wrong! I wish I would have come to this website to see all the complaints about Priceline. William Shatner should be ashamed to be affiliated with this company!

I believe the main reason they do not show you the hotel you book until after they get your money is because they know in most cases you will not like what you get. Their excuse is that they showed me a map with a shaded area where any of the hotels might be. The problem was, the entire map they showed was shaded. Nice trick! This is obviously a shell game designed by some very devious business people to lure people in. Shaded maps? Try shady business practices.

I have complained to Priceline with calls and emails, but they claim their ratings are correct. They seem to evaluate hotels based on a few key competitors and not based on any of their customers. I seriously doubt that anyone from Priceline have been to the hotel that we got! If they did or even ask their customers on the experience, they would know.

I booked a hotel through Priceline a few weeks ago. I booked a room with a full size bed so that my girlfriend and I could have a little romantic getaway. Well, when we get there we find that our room has two twin size beds and the air conditioner doesn't even work. So it was too hot to even try to stay in the same little cramped bed that only children should ever have to sleep in. So I called Priceline and I asked them to remedy the situation. They tell me they will get back to me within 5 business days.

8 business days later, I write to them again asking what is going on. They say 2 more days and they will have a reply. A few days later, I get an email saying I need to call a number to talk to a real person. Only when I do, the automated system tells me that only people who are on vacation and/or who are about to be are the only ones they are taking calls from. So I write back again asking for a percentage off of the stay. I didn't ask for a full refund, just a discount. It seems fair to me since I didn't get what I paid $170 for. It’s been weeks now that it has gone back and forth and now they send me a letter saying that they only guarantee that you will have walls around you. Nothing inside the hotel, room, etc. is actually guaranteed. Basically, they didn't even have to have a bed in the room! Awesome! They said go complain to the hotel!

The hotel didn't have the confirmation screen and page that said I was supposed to get a full sized bed in my room; Priceline did. Why bother paying a company to get you what you want if they don't and their only reasoning for not is that they don't have to?! Don't bother with Priceline! Go somewhere else! There are other sites that will guarantee to work with the hotels to make you happy with your stay if something like this happens where they screw you out of what you paid for.

When we contacted the hotel, a gentleman there understood why we would be concerned and would have given us our money back if it were up to the hotel, but all money is handled through Priceline. Priceline told us that if we went there and didn't like it, they might have refunded us our money. I am not going to take three young children (ages 2, 6, and 8) into a place like that. We ended up out that money ($84.03) and spending more to book another hotel on our own. We understand that we agreed to take the hotel that Priceline books us with, but there is not a single word in the disclaimer that ever suggests something of this nature. If there was a hotel not suitable for children, they should have put that in the fine print. However, they did not, and we want a refund in full and perhaps Priceline needs to add that to the fine print in the future.

After extensive arguing, they decided to refund his money thus having to cancel the trip altogether, leaving us with two plane tickets to Las Vegas. We tried contacting Delta airlines and they said it was out of their hands because we purchased the tickets through a third party so we tried contacting Priceline. That proved to be impossible. We have paid a little over $500 for a service we didn't get to use. I would like to get a refund or at least a credit for another date.

Upon receipt of my credit card statement, I noticed a charge for this hotel. I emailed Priceline and explained the situation. I got a form letter in return, stating that they spoke with Ravi, the manager of the Kings Inn, and he said we were a no-show. Even after I explained what happened to Priceline, they just automatically believed the manager, (same nationality as the person at Priceline). I then called the manager myself and spoke with him. I informed him exactly what happened. He then proceeded to ask me what I wanted him to do. I said I want him to refund the cost of the room. He said he would and left it at that. I then re-emailed Priceline and told them what the manager had said. They then emailed me again and said that the manager did not speak to me and they were not refunding my hotel cost.

I then called this manager again and informed him that I had our conversation recorded on my phone and that I would be contacting my lawyer. I believe that the same nationality of Priceline person and manager of hotel played a big part in not getting payment. I informed them that I was there upon numerous occasions and was told that there was no reservation. I also informed them that if I were going to make up a story it would be better than the one that really happened. I think that the customer service personnel of Priceline need to look at the whole picture and fight for the people rather than the big corporations, and I think that they need better customer service personnel. I will never use them again and I will make sure to spread the word.

I wasted 3 hours of my time which I could have used to make business calls and reviewing my client file. I missed my dinner plan with a potential client. I had to drive 20 miles back and forth to the hotel, work, and new hotel and I used 180 minutes of my cell phone plan.

I am a victim of a great advertising campaign. I got the tickets and booked the car. I filled out their extensive information regarding information about the passengers, which I am traveling with my three kids, wife and mother-in-law. My kids’ ages are 4, 14 and 18 and I wanted them to sit together. Priceline adds a note to your reservation which basically says seats together requested. This means you will need to pay the airline a fee to get your seats together but you will not know this until 24 hours prior to take off.

I called Priceline and with no compassion, they said we cannot help you contact the airline. I did so and they said they could not help us, we would need to contact Priceline or they could rebook us for $100 per ticket and take control of the reservations. This did not dawn on me until day of travel but when you reserve with Priceline, you do not own the ticket, they do and you cannot make any changes to these tickets without paying out the rest of the reservation.

I worried about this all the way up to 10:15 a.m. prior to takeoff when I went up to US Airways website online check-in. I put in all of my reservation information and clicked to the next page and to check on seating to find my entire family were scattered all around the cabin and no seats together unless you wanted to pay an additional $10 per seat. I contacted Priceline and they told me they could not help me. I would have to contact the airline to which I did. I got a just as rude agent on the phone and she basically said, “If you want these seats together, you will need to pay the $10 per seat.” Well, needless to say, $60 dollars later, I have my family together. I have never tried Priceline and never will again.

I also have never flown US Airways and again will never fly again. This is not only because of the $10 a seat premium but also for the additional $100 to check my luggage and the rude behavior I experienced on the flight. I fly 20 times a year and have never seen such an unkempt group of flight attendants with attitudes. Don’t ask for a drink that they don’t carry because you will get snapped at. I made the mistake of asking for pink lemonade for my daughter and was snapped at with, “We only carry Coca Cola products!” Well that doesn’t fly with me and I snapped back by saying, “How am I supposed to know Coca Cola doesn’t carry pink lemonade!” He responded with, “Look in the sky magazine, this will tell you what we carry.” I said, “That is way too much work, just give me a coke,” to which I mocked his southern accent, which was rude of me but he just got under my skin. I am a little nervous about the flight back and whether or not we will be seated to together but that will have to wait until the end of our vacation.

Avoid these two travel mistakes if you want to have a great travel experience. Stick with Travelocity or Orbitz, two tools I have used in the past and have had no issue but I was memorized by the Priceline commercials and the abundance of them. Also, never fly US Airways. Stick with Continental or US West, two of the best airlines around. I will never cheat on my normal travel arrangement tools again.

For days, I did not received any acceptance mail whatsoever from Priceline. So it was close to the retreat date and I don't want to wait at the last minute to hand up paying more. I went to Delta’s site on June 10, 2008 and searched for round trip tickets. I end up paying more than my bet on Priceline for the 4 tickets, so I booked the tickets got my confirmations via e-mail and the tickets via e-mail the same night (4 e-mails for each ticket individually). I paid on my credit card. Done. On June 14, Saturday (day time) I was online and I received this e-mail from priceline.com in a message dated 6/14/2008 (8:50:39 am Pacific daylight time):

“See your complete itinerary and receipt for your trip below. Due to heightened security measures at us airports, you will need a valid government-issued photo ID and we suggest that you bring a copy of your itinerary for check-in. If you are traveling outside the US, you'll almost always need a passport, but you may need to show additional documentation at your destination and/or in connecting cities. For international one-way travel, you may also be required to show proof of return travel or onward travel. Need a hotel room for your trip? Book on-line or call us toll-free.

Total trip cost: $432.62. Charges may appear on your credit card statement in separate charges from priceline.com and our travel partners. Questions about your itinerary. Please view the complete penalty rules for changes and cancellations for this fare on the "check your request" area of our website. Change penalties/restrictions apply. If you have any questions or require further assistance, please visit our customer help area at least 2 hours in advance of departure for international flights.”

The 800 number they have in this e-mail as customer service did not get me anywhere to talk to nobody, so I decided to call Northwest. I come to find out that day Delta merged with Northwest. The person at Northwest found my tickets from Delta in her system but could not find anything in northwest for me. The lady at Northwest advised me to call my credit card company to let them know what is going on so they won't pay Priceline. I called the credit card company that same Saturday, June 14th. Priceline sent me acceptance for two tickets, but still they get paid two times--a total for 4 tickets even more than what I bet for. I went back to Northwest to cancel the tickets of Priceline. Northwest did not have any reservation for me or any money from me. They told me whoever got the money out of my account, then that’s the person I need to contact. I did not get anywhere after two weeks back and forth with my credit card, Northwest and Priceline.

I decided that I won't pay the credit card for the Priceline ticket because not only I did not get any confirmation of acceptance from Priceline, I did not have any tickets from Priceline till today. I never see any ticket from Northwest that Priceline get paid for. My credit card company does not help at all to dispute the charge. So, June 20th, I called Northwest again. I asked them if I get the tickets from Priceline for other people to use it since I already paid for them. Northwest told me that their tickets are good for a year but you pay a fee to change the date or name. I went to the church board and I asked if there are four more people who need tickets to call me. June 24, 2008, I have four people from my church who decided to go, so they will use my ticket and pay me for them.

This year I'm not going to the retreat because I cannot afford it. I wrote to Priceline and asked them for my money that they took for tickets that I never have.

First of all, their excuse was their system was down that day and that was the reason they forgot to send the confirmation prior to June 14. How it is my problem? How was I supposed to know that the price was accepted without a mail or a phone call? On the form for the bid, Priceline have my physical address and my e-mail address that is the same address I used to place the bid that later on June 14. They sent me that confirmation and included my home phone and job number. The credit company, Merchant Bank, stopped their dispute. In the meantime, they are charging me service charge every month. Now, they reduced my credit limit. I want my money back from Priceline. I don't care if you have to put all your attorneys at work on my case. My boss told me to write to you and I will have a solution. Priceline took $474.90 plus $432.62 on my credit card. I paid for something I don't have and never had. Either I have the tickets I paid for or my money. I couldn't have the tickets. I wanted my money back. Why I won't have my money?

After calling customer service, they told me that I would have to book that trip "after" June 15th and it clearly states on the website by June 15th. Also, they couldn't even pull up my account to see all of the previous trips I've booked to see what rewards I've been entitled to. I also asked to speak to a supervisor because I felt that the person I initially spoke with (Daniel) and he couldn't speak English very well. So I felt that if we could get someone on the phone who speaks good English, he/she would also understand English. But I got a guy named "Andy". Although he spoke English very well, he spoke with a very heavy accent and wasn't getting the concept of my argument with Priceline.

Bottom line is I've used Priceline for over a year "very regularly" and have yet to receive "rewards" to which I am entitled. I think they advertise falsely to get people to book with them exclusively; then when it comes time to collect, you spend hours on the phone trying to get it credited with someone who neither cares, speaks English, nor can provide any answers. I think their advertising practices are fraudulent and deceptive.

So in late April, I booked two rooms in DC for me and my husband and another room for my daughter for July 26-August 1. My brother is being interred on July 29th. My daughter works for Homeland Security and received a reassignment which does not enable her now to go to see her uncle being buried at Arlington. I called Priceline to try and get a credit back for the extra room which my daughter will no longer need and they would not work with me at all. I made the reservations under great duress and this is the final straw. My daughter is very upset already that she cannot see her uncle interred with the highest honors accorded a military officer but she is in service to her country as well and understands that. However, Priceline kept on refusing to help me out.

I told them that honestly, nobody in their right mind would book a trip to Washington DC in late July if they didn't have to because it is so hot and miserable. My husband and I are still going for the ceremony but now I will have two rooms paid for and only one will be used. Priceline said to call the hotel. The hotel said they couldn't help because Priceline has the money (so they couldn't credit me back) and so, it was out of their hands. I am sure that since nobody will be using that room, that the hotel will rent it out and they will get double the room fees. I just want credit back for the extra room for a week. The airlines is working with me and I was able to cancel the plane reservation for my daughter, albeit, I did have to pay a change fee and they did give me credit and not a refund. All I wanted to do was honor my brother for his service to his country and let my daughter experience her uncle's ceremony.

When the e-mail arrived, the drop off location had defaulted back to the original pick up location (PBI). I'm now stuck with a pick up and drop off for the same location on the same day. Not at all what I had requested. Customer Relations did nothing more than to read off of a script telling me that if the drop off location no longer worked for me, then they could waive their policy and cancel the reservation at a cost of $25! That was the cost of the reservation to begin with!