Priceline Reviews

Both parties have ignored the problem and neither have addressed the fact that the hotel is misleading buyers on their website regarding the quality. Priceline is not doing a very good job of ensuring the hotels they represent meet the ratings/standards they set for hotels. I have sent two requests to Priceline to explain how they rate their hotels and they do not answer that question. I believe since there are two days left, Priceline could force the hotel to refund the unused days and lower the star rating for that hotel. Thank you.

At around midnight, I was told by the manager that there were no cancellations, but she felt awful about the issue and upgraded us to a suite instead. When I contacted Priceline the next day, the gentleman said, “The best I can do is to give you credit for $50.” I told him, “I was insulted. I want you to reimburse the entire hotel stay and make sure this doesn't happen again.” He told me the only option now is to file a complaint online. Upon return, I filed a complaint online. And when I didn't hear back after 10 days, I called back. This time, I was told, “You got an upgrade out of it, why are you calling?” He continued, “Priceline cannot determine whether you get a smoking room or not. It is up to the hotel. There is no guaranty you get what you asked for!” And by the way, they cannot connect to a supervisor!

Customer service agent emailed Priceline's standard contract to me. To wit: If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. The hotel that is selected may or may not be one that you have seen during a hotel search on Priceline. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Consumer should be warned of this. Are there no options for consumer? Are these fair business practices?

I explained to the representative that I did not select this flight, nor would I ever because I'm not due to arrive in Atlanta until later in that day (June 14th) to even catch the flight out. She responded with the standard, "This is a non-refundable purchase and you chose it, sir." That is an utter lie. I informed her, "When your online systems presents an offer, and we the customer see that offer, that's what we are paying for, not the selection made or choice made by Priceline or its computers. You can't advertise one thing and then change it. It's illegal." I was transferred to supposedly a customer relations specialist who rambled the same company jargon that it's non-refundable and cannot be changed.

If this was a last minute flight or even a flight that was this week where booking is firm, I would understand that. But the fact that this is 60 days out and I'm being treated with no understanding or consideration is appalling. The representative said there will be a $150 cancellation fee! Further, the rep stated if I chose to rebook another flight, they will apply the $150 cancellation fee to that flight. There is no feature on that site to do that, so how would they be able to do that? Clearly, not possible. I feel that this is a clear swindle and legal action should be taken against this company.

No customer service is involved. It doesn't matter if your reservation is in a different country (although it does sounds like their customer service agents are from a different country). They say you made the reservation, you are stuck with the fees. 10 seconds 1 second, it doesn't matter. Once you push Accept, they are no longer concerned with you.

How could the cost go up when I had already accepted the cost? They will repeat the same answers over and over. I did not, thank goodness after reading the numerous complaints on this website, end up using Priceline. I did email their customer service. I received the same email answer to my question twice, once obviously from someone who could not write proper English. Using Priceline is for gamblers. They hold all the cards. Shame on William Shatner for being their spokesperson. But money is his game, after all. He obviously can't get enough from Boston Legal.

Consequence: They did put into an email that they did not charge my card. I do dislike, however, that they did get my credit card # in the process. The whole experience felt somewhat like operating in the underbelly of something which smelled.

I was disconnected when she tried to switch me to a supervisor. I called right back and spoke to another Customer Service rep who made no effort to help me and who refused to allow me to speak to a supervisor. I kept being told that since I confirmed the bid, I was stuck, which nobody would listen to me that I had confirmed nothing. I was told then by this Rep that I must write a letter or contact via email - which I did the very next day and never received a reply back. After receiving no response in my requests for a credit, I contacted my credit card company and filed a formal dispute of the charges, only to be denied. I did contact the Trump Marina and did cancel any reservations. I spoke to a hotel representative who told me that they did not charge for the room not being occupied but that Priceline will keep my money. They did not place any charges to Priceline.

So I then called Priceline back and spoke Pam, a customer specialist at the help desk. She said she would call Delta, only after I insisted that she call. She put me on hold, then when she came back to the phone she said that they would do it, but I would have to pay 150.00 dollars per ticket for the names to be changed and pretty much bottom lined me on this was my only option. Why is it so hard to change the name on a ticket? I admit I evidently done something wrong, but it was a mistake. Why would I purchase two tickets for myself to Mexico? I am at my wits' end.

I dialed the #, put in my number, and recording told me I would receive a refund 10-14 business days.... Again, not happy, but OK... 10/16 still no refund, I called automated # and still was given the same info.... I contacted my bank.... still no refund. I scoured the internet looking for a # for a human to talk to. Below is what I found on www.my3cents.com:

203-299-8000

After about 30 minutes on hold I am now able to speak to someone.... I am told, nothing can be done about the plane ticket.... and Nothing can be done about the car rental.... their "policy". I asked to speak with a supervisor, explained the whole story and again was told the same thing.... The so called supervisor claims I made a reservation for... get this.... 2 cars (funny how I was only charged for one). I asked to speak with her supervisor.... and she begins to give me an address on where I can write a letter... I don't understand how this company can just TAKE 450.00 from me when they have provided me with no services... I will NEVER use them again!!! I will tell everyone I know DON'T USE PRICELINE.COM!!! My daughter underwent 2 EEGs and a MRI that week.... I have Dr notes and she was put on meds for epilepsy that week... BAD BUSINESS!!!

The emergency room doctor who was treating me the following day recommended that I not fly for 72 hours following my last treatment in the chamber. This meant that I needed to move my flight by one day. We mistakenly called Delta first to ask them to change our flight. They were more than willing at no charge to move the flight since I had a doctor's note stating that this is what I needed to do. However, they informed me that since I had booked our ticket through Priceline.com, I had to call them to do it. I called Priceline and they told me that they would charge me $200 plus $30 per person ($460 total). They said that the $200 was what the airline charge them.

Of course, we were in a very bad financial situation because of the hospital bill and hyperbaric chamber fees were very high and it was a cash-only hospital. I told them that Delta told me they wouldn't charge me that because of my documentation. The lady on the phone who was handling my call was so rude to me and was apparently annoyed that she could not hear me very well. The problem was on her end not mine as I had just spoken with a Delta rep on the same landline phone. I explained to her my story as I had done with the two other people I had talked with prior to getting her. They were compassionate and seemed to act like they could help me. After talking with her, she reluctantly agreed to call Delta to verify what I was saying. She called and then informed me that they said they wouldn't waive the $200 fee. Then, I was disconnected from her. I was not sure how or why.

I called back, took 45 minutes to get the same woman on the line (by coincidence only) and then she was short with me again and hung up on me on purpose! I was so shocked, I could not believe it. I called back and had to tell my story to two different Priceline.com customer service reps before getting transferred to her. I was trying to be kind to her despite the fact that I knew she just hung up on me on purpose. She talked to me for a second and after she determined she had said enough, she hung up on me again. Needless to say, I was so mad after having been transferred amongst the company for 5 hours only to be hung up on twice in a row that I threw the phone across the room in a fit, that was not like me at all. She just really angered me by her lack of compassion and lack of concern for something that the doctors had told me could kill me if I didn't reschedule.

I plan on pursuing this complaint against Priceline and the customer no-service rep, Leanne, until they change their policies or she is strongly disciplined (or fired) from Priceline. As much as my husband and I travel, I will NEVER purchase tickets/hotel/car from Priceline again! I am so angered by the fact that their representatives showed no compassion and even hung up on me while speaking with them on purpose. I want to pursue a formal complaint upon them and would be interested in legal action also.

After deciding on Priceline I was happy to see that I could CHOOSE my departing flight (times, layover, etc.) and I could CHOOSE my returning flight! For such a low price I was happy to have that option. After discussing my schedule with my wife and planning around my meetings, I choose the flights that were just right for me. (So far so good) The flights were selected and I was ready to proceed to booking. I entered my credit card info and am ready to finalize . . . . When I realize I still have not booked the hotel. No problem. Priceline offers a discount if I do both! Great! I had already spoken to the hotel and knew what was available. With a few clicks my hotel was booked on Priceline too. Wow! But little did I know that they were changing MY prior selections.

After viewing MY NEW travel plans I immediately called Customer Service. The representative said that somehow the contract gives them permission to do that . . . . I had initialed it. I understand that. What did I actually agree to? What about that contract? I had already selected my flights and room. Lets take a look at the contract . . . . .

Your hotel reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. (** No problem, I? had already selected my room! Surely they would not change what I have already put in the computer. . . . .)

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate. (** No problem, I? had traveled many times before!)

Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. (** This should have been a red flag, I? trusted Priceline to grant my prior selections which had already been processed!)

Your tickets will be round-trip, coach-class tickets issued on one of priceline's package airlines. Your trip will start between 6am and 10pm on your travel dates and will be scheduled to arrive no later than midnight local time. (** No problem, I? had already selected my flights and knew them very well! Surely they would not break that agreement and those selections. . . .)

You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport. (** No problem, I? have it ready every time I travel!)

You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. (** No problem, like I said I? had already selected my flights! Surely they would ignore what I have already selected. Im only trying to book a hotel room along with my flight. Thinking to myself, they could use my business and I could save a few bucks. . . .)

While we always search for a non-stop flight first, your flights may have up to 1 connection each way. Connections, if needed, will be 4 hours or less. Because these are heavily discounted tickets, you will need to fly on the flights assigned to you and flying standby is not permitted. Your flights will not be eligible for frequent flier miles or upgrades. (** No problem, again I? had already selected my flights! Surely they would ignore what I have already chosen. Who would do that?? Clearly, I did not take into consideration that priceline seems to be concerned with getting my money and will ignore what I have already selected. . . .)

This priceline vacation package cannot be changed, cancelled, transferred or refunded due to our travel partners' policies. (** No problem, why would I? need to change my trip? I had selected everything on this trip.)

You can imagine how I was shocked when I processed my travel package? to see that EVERYTHING about MY trip was changed. The good news . . . . I got a flight and a room, but nothing else matters. Will the flights fit my schedule? NO. Will the hotel room be sufficient? No guarantees. Do I feel like a valued customer? NO. Will I use priceline again? NO. I had everything ready to be processed exactly the way that I? wanted it, but they changed it.

I would like to note that no where in this contract does it say anything about name your own price!? The Customer Service representative I talked to on the phone said I signed (really initialed) a name your own price? contract. I assured him that I have used name your own price? contracts in the past and understand the significance of that contract. . . . THAT CONTRACT MEANS they choose my flights. THEY choose departures and returning. THEY negotiate the prices. No problem. I know that. Ive done it many times! If I had signed that kind of a contract I would have known what I was getting into. . . . (And mind you that knowing the prices I would have given a request MUCH lower with a name your own price? contract " had that been my intention " but no where was COST ever a part of the contract! Who would think it was NAME YOUR OWN PRICE if you never NAMED YOUR OWN PRICE!!!) All I did was purchase a package deal, just like half a dozen other companies offer. Who knew it would be a headache?

Thankfully the representative, Paul,? was kind enough (after some persuasion) to admit that THEY reserve the right to change MY previous travel choices in THEIR system when I choose to do a combination of any two or more items (car rental, hotel, flights, etc.). This should be clearly stated in THEIR contract and it is not. In my opinion, their deception must be dealt with.

I do not expect them to care about my work schedule, purpose for the travel, special needs, time management, distance from the airport, etc. But I do believe that they should care to honor the prior agreements on their website. If a customer has already selected their desired flights and hotel rooms, they should not be punished for doing more than one item at a time! No matter how much money it may save the customer. They ignored my prior selections and took the liberty to change MY entire trip.

I know that this seems small and thats fine. I will make it work. I have no choice (I clearly initialed the contract - I do not deny it). But I know that I will probably not use priceline.com again. I feel I was deceived. The contract is not clear enough. And my selections were already in the computer. I have informed those in my office, my family, and a few close friends about this problem. I have warned them of purchasing travel packages from priceline.com, not to discredit them, but to make them aware of the deception that WILL change their plans.

PLEASE pass this message on to others. It may help priceline.com a more customer friendly company. I will pass it along to others as well in hopes that it will save someone from becoming a frustrated customer! Thank you.

Concerned Customer

My 73-year-old husband, who is handicapped, is distraught beyond words, as am I. We have always expected fairness in the marketplace. We are both from the san Fernando Valley, and very familiar with it. I must get Bill to a hotel very close to the hospital after his surgery, and Eagle Rock is at least a 45 min. drive! I specifically asked for Studio City, Warner Center or even Burband as possible hotel areas. But the understanding was, the hotel had to be in the San Fernando Valley.

I want a full refund of my $187.14 and I have gone round and round with Priceline personnel in the Phillipines enough. They will not budge.

They simply bagged me.. a new customer. Customer service, give me a break! They read me the contract terms. They just want you money. The hotel just called me back. They cancelled the reservation. Priceline was only representing their own interests!

I was so annoyed with the booking, I had to arrive in my destination at 6.30 pm and start my journey back at 7.00 am in the morning. I even insured my ticket as it said that, i can get refund. THen I called up AIG, they said the special cases, that I get the refund. For these so called cases, why should I pay the insurance. The objective of the system seems to be to provide as little time as possible at your destination that is not our choice. Why does Priceline can't show you this itinerary before the purchase, that would be less cheating and more transparent.

I was not even thinking of this so called site, when i called up the representative of priceline, he said, he is helpless and the system is like that. I am yet to make my journey, let me see how it goes.

I called Priceline and it then took me over 3 hours and 4 representatives to get my money back. It was not my fault I could not go. There were NO hotels open, NO restaurants and the City of New Orleans was officially closed to tourists. Reshawnda at Priceline told me there was nothing they could do, that I could technically fly to NOLA. AND DO WHAT?? I asked. Sleep on the streets for three nights? She told me I could stay at the airport. SERIOUSLY???

I was then transferred to JR who also refused to call the airline. He refused to let me speak to his supervisor. He told me that I was just going to have to accept that I could not have my $483 back. After a very heated conversation, he reluctantly made the call to the airline. And guess what! In 10 minutes time, Northwest gave them the authorization code necessary to refund my money. Why couldn't someone have made this call three hours ago when I asked??? I would not recommend this service to anyone for any reason.

So I called in, and sure enough they put me right through to someone who said they would issue a refund to me and gave me a confirmation number. Since the other ticket was in my brother's name, I gave him the information so he could call and work out the refund on his ticket. He called that night and they kept him on hold for about an hour, during which time their business hours expired and they closed for the day.

So the next morning he called in, and they had a whole new policy about when they can do something in a severe weather event. Now, they were saying they can only refund if the flight is cancelled. He and I both talked to them at length, and asked for an explanation for the discrepancy in what we were each told. The policy changed overnight.

As consumers, we have no way to prove what we were told the first day and if they say one person made an error and we must be mistaken about everyone else, there's nothing we can do. I assure you, there is no mistake about what I was told. There is also no mistake that they told me they can only offer what the airline allows them to offer, but the airline has published policies regarding weather events that Priceline would not honor. I also would like to register my complete disgust over the fact that members of the escalation department yell at you. I have never been yelled at by a customer service department before, and I for one will not stand for it.

This netted in a loss of about $197.00 for my brother. This is not a lot of money to some people, but it is to him. The ultimate loss will hopefully be to Priceline, as I am a frequent traveler who will never use them again. I will also make it my mission to spread the word as much as I can. There are at least 25 family members who will not be using Priceline. Seems like it would have just been more profitable to return my $197.00.

I then called Priceline and spoke to FIVE different individuals, I was being transferred from one person to another, until I reached a person named Francis who stated Priceline had NOT gotten an approval from my bank, so we called on a 3-way where MY bank confirmed an authorization code WAS given. Even after confirming the approval Francis indicated that there was NOTHING he could do to rectify my initial purchase. WHY could he not offer me the Customer Service anyone would expect in a situation like that?

He not only said that my deal was lost and there was NOTHING he could do BUT Priceline had a HOLD on MY funds that were NOT released for nearly 10 days which held me from booking another vacation. This is really unacceptable that a company that praises themselves on good negotiations and great prices would just drop me and my deal and have me carry on as if nothing had taken place. WHERE is the great customer service?.

Priceline NOT only lost my booking due to a glitch in their system but held my funds from that original sale, the one they said they had NOT received an authorization for, for 10 DAYS, which prevented me from making other reservations until those were dropped.

I finally exited the system and called 1-866 priceline. Finally, reaching a human voice in the customer service department I explained that I did not bid on a 2 or 3 star hotel, I bid on a 5 star hotel and that they needed to cancel my reservation. I was told there was nothing they could do since the system showed I asked for a 2 star. I asked for a Supervisor, I was given another customer service representative, only to find that she was truly sorry, but there is nothing I can do for you. She referred me to the Executive web site.

After reading a recent similar complaint on this web site, it appears that priceline has a glitch in their system that when you use the safari search engine and a mac computer, your request automatically defaults to a 2 star. It appear that they are continuing to ignore that they have a glitch. I have notified Priceline that I am aware of the glitch, and expect them to cancel my reservation and refund my American Express account. I have been in contact with American Express and made them aware of glitch. This truly is a traumatic experience. I will never use priceline again.

American Express has received the Priceline $1300.00 charge, however it takes 48 hours to post. American Express advised that I file my dispute in 48 hours. I was in a total panic. I am a nervous wreck, I have had anxiety all night thinking about and will until this is settle. What a traumatic experience.

I wrote several emails to Priceline.com requesting the contact Wyndham Vacation Resorts and have my number removed. They never denied selling it to them, they just repeatedly told me the could not contact them to remove my numbers.

Nuisance, Nuisance Nuisance calls every day on both my phone numbers. Priceline sold my personal information to Wyndham Vacation Resorts without my permission.

After traveling most of the day and I am handicapped I don't need the hassle we got. It is not legal to not disclose what type of room you book and where it is located. Pet ROOM? Give me a break!

we stillneed a car so we rented a few days from enterprise which accept dedit cards but the price was more than we wanted to pay, so we decided to go back to priceline and bid again I check the box indicating that I only use debit card that would limit the bidding only to those rental companies that accept debit cards the bid was accepted by the same company that accepted the bid a few days earlier again we could not rent the vehicle

I ask priceline why alamo was allowed to accept that bid if they do not accept debit cards again the famous apology and we will refund you in 7-10 days so they have about 500.00 of my money that I cannot get for 7 days now I don't have the money to rent a car

I cannot rent a car which I so badly need because all my money is tied up with priceline

When I demanded their proof that showed where they got their dates they showed me their own dates which were wrong with my initials on the contract. I informed them these were not the dates I requested. They emailed me and said they would cancel the room but would charge me a $45.00 fee which was the same price as the room. But if I did not want to do that I signed the contract and would have to live with it. I find Priceline rude and completely unable to give satisfactory customer service. I will never use Priceline again and I will let everyone I know how awful they treat their customers. It's a very risky way to get a great deal.

Now I have to pay for a room that I will not be able to use and this was for a vacation I was looking forward to. Now I have a negative feeling about my trip.

I called to confirm our reservation and was told that they only book rooms for two people and each additional person is 35 dollars extra a night. How can this happen? I called Priceline, they looked through the form I filled out, agreed that that was how I filled it out and told me there's nothing we can do about it, I'll have someone from customer service call you to straighten it out.

It's been over two weeks, no word from anyone, we did stay at the hotel for that one night, it has two huge buildings, we were put in the older one which was filthy, mold all over the bathroom, paint peeling, rusted door hinges and faucets, the carpet in the room was filthy, not even a 1 star substandard, but advertised as a 4 star. My next step? The board of health in Hawaii, this place should be shut down. The entire resort wreaked of old and unkept.

I live on a single income and that $259 would pay a lot of my bills and in fact I was counting on them being paid with this money I denfinately will be short this month and with my son not working yet he can't help with that loss either in fact I'm supporting him also because he can't find a job and has some medical issues to deal with since he's come back

So ok. I went through this "process" and got my "case number" and I called PL-CS. When you get them on the phone (I went through three separate agents on the same call, duration of call about 40 minutes) the one single characteristic they all had in common was attitude. They don't even pretend to like you, it's all attitude. After having been passed off to the third CS rep, all three having gone through the same drone about how the ticket was non-cancelable and non refundable (all of which I readily acknowledge) the rep finally cancelled my reservation.

We hung up and ten minutes later I received email confirmation which said the following: Thank you for contacting us regarding exchanging your tickets for Itinerary Number 5xxxxxxxxxx. Your original itinerary has been cancelled and the value of your ticket(s) has been reserved for future use. Please contact Customer Service at 1-800 to rebook your reservation. You must exchange your tickets before the value on your ticket(s) expires; you have until 06/03/2009 to complete the exchange.

Alright.... getting that response was a lot, but heck, I had the result I wanted. My best revenge? Don't use Priceline ever again. But I had to use them again because they have my $600. I'm about to go on line and purchase another ticket so that I can get to the west coast. But you can bet your bottom dollar I'm not buying it on Priceline.com. William Shatner should be ashamed of himself for representing such an unprofessional and unethical organization.

Today, two weeks after canceling the flight, I discover that I need to fly to the west coast in October. So, I called the "CS" number they told me to call in order to effect this very result.

That number goes to the inevitable automated operator ("because you really matters to us") and once you get past the syrupy intro message you are offered 2 options. Dial #1 if you want to inquire about a "Ticket Offer" you may have pending with PL or Dial #2 if you would like to hear about the myriad products and services that PL offers.

There is no Dial #3 option and if you don't enter #1 or #2, quickly, the system hangs up. End of story. So, I dialed back in and drilled down on both option #1 and #2 to make sure I wasn't the idiot and, nope, I wasn't the idiot. The Customer Service Line they directed me to call (and the ONLY telephone number for PriceLine ANYWHERE on their site) did not provide me with the ability to talk to the promised Customer Service Rep who would (rudely, no doubt) rebook my cancelled flight, per their instructions.

I went back and scoured their FAQ's and the Self Help site... No help. Finally, having remembered that, before I cancelled the original flight, I first had to submit an explanation via email to CS explaining why I wanted to talk to a CS rep, I went back into their "Self Help" site and logged a request to speak to a CS rep so that I could rebook my flight. 12 hours goes by, no response. I log another request, pointing out that this was my second one on the subject of rebooking my flight.... 12 hours later and no response. Then a third....

Guess what? No response.

They've got my money and I'm sure that's fine by them.

Monetary and loss of time dealing with this issue.

I only needed the vehicle for one day and priceline would only refund if you subtracted a days rental. So basically I lost my money. I going to go on every consumer web page and report this.

Wheeling a crippled client I am traveling with to the airport for a 6:am flight when I need 3 hour to get her rdressed and ready

Wheeling a crippled client I am traveling with to the airport for a 6:am flight when I need 3 hour to get her rdressed and ready

i got different travel tickets the same day and they kept my insurance money i paid

My credit card was charged $231 for a room I cannot use. I want that money refunded.

The response back from their executive offices never dealt with the problem of the hotel which was very damaging due to the fact that if the health department had to close down a section of the hotel, then proper cleaning was an issue at the place where we were supposed to stay. That is a health issue and not an amenity issue. The hotel did state that priceline constantly cancels for no reason and they did not understand why priceline couldn't accomodate us when their was another hotel of this brand right down the street.

I have a son with very severe medical problems, he has lost all of his hair, he has broken his foot, and a bacteria infection of any kind can cause him death. Being in an unclean environment is not good for him or the baby we had with asthma. Even though the other 5 kids were healthy, they were not very happy this was their vacation and all they wanted to do was swim.

I immediately verified this on the hotel website and called Priceline Customer DisService. They explained that the reservation could not be changed. I would have to check with the hotel to see if they could accommodate my reservation and if not, I was to call Priceline back for a change.

I called the hotel. They had just received the reservation electronically (took about 20 minutes). They confirmed that they did not have any rooms in the hotel that could accommodate my family. They told me they could not cancel the reservation. Priceline would have to do it. So I called Priceline back (as previously instructed). Imagine my surprise and disappointment to learn that I was now stuck with a 1 bed hotel room for my family of 4 (2 adults, 2 children). I asked, pleaded, etc. with both Customer DisService and a Customer Relations "Specialist" neither of who could assist me. I was given a case # and directed to file a complaint on their website. I filed a complaint with their VP of Customer DisService.

The next day, I received a cll back from "Ryan", an "executive officer" of Priceline. He proceeded to explain to me that they could not change their policy. It was a "contract" that could not be changed (even though the hotel room had not yet been occupied; my vacation was still 4 days away). After arguing my case (even offering to spend more money with them to take a reservation in another Priceline-serviced hotel)and explaining how dissatisfied I was with their "customer service", I told them that they had lost a customer for life. I also told them I would warn as many others as I can to NEVER USE PRICELINE.COM.

Be Forewarned - their practices border on deceitful and their "customer service" is NON-EXISTENT. RUN AWAY AS QUICK AS YOU CAN FROM THESE CROOKS. I am stuck with a 1 bed hotel room for 5 nights (my family vacation) in Erie, PA. I have no idea how we are going to sleep 2 adults and 2 children for 5 nights in this room.

I cannot afford it and not only that, but there are government issues with my daughters passport and mine that need to be cleared up, so even if I could afford it, I could not fly anyway. I am up to my eyeballs in debt now.

When I called the Priceling customer service people to protest, I was told read the terms I agreed to, sorry no changes! I was very upset but had utilized priceline successfully several times in years past, so I decide to attempt to salvage the deal by altering my plans and getting a rental car, as the lightrail didn't pass through Towson MD.

On the date of departure in mid July I verified our hotel reservation and requested a non-smoking room. Our flight from Ft Worth to Ronald Reagan was delayed and I notified the hotel and verified our non-smoking room. The flight was very late and we again notified the hotel when we landed. When we arrived at 3AM the night clerk informed us that the hotel was full and they had only a smoking room left. We were shown a very substandard room, less than a one hotel rating which we declined. The clerk told us to return at noon and she would expect to place us in a more suitable room should one became available.

When we returned and identified ourselves a manager greeted us and said the only space available to internet customers was the room we declined earlier and that Priceline did not require them to to offer anything else. When we protested the other things wrong with the room the manager didn't respond. When I requested his business card he gave me one of a woman subordinate.

When I called I got no satisfaction with Priceline Dot Com Customer Service. When I cited the destination change at the time of selection she claimed I made a regional selection that was named Hunt valley, Timonium, Towson MD area and cited the website. I went to the website and found the current website has no resemblance to the site configuration when I utilized it in mid June. When I told her there was no regional description in June she said she didn't have access to any information about that and declined to offer any further recourse or assistance.

I am very upset over Priceline Dot Com's handling of the entire matter and I'm not about to let this matter slide. I have every intention to seek recourse through my credit card company and to warn others. They charge $570 for the unused hotel room, we had to spend $200 for a rental car we hadn't planned for and to top it off the accommodations at the Comfort Inn Towson and Redroof Inn Timonium were much better facilities and made up for much of the hard feelings we have about this trip to this part of Maryland. Beware of the terrible business practices and service at Priceline Dot Com and Cromwell Bridge Holiday Inn.

I believe I was deceived by Priceline due to misleading information

I was refused, flatly, with the excuse that Priceline's PROFIT schedule didn't allow for any further discounts. I asked to speak to a supervisor and had to be rather insistant before he finally switched me over to "Jennifer". Who gave me the same, exact excuses and was completely unyeilding and uncooperative. I then asked to speak to HER supervisor and was told that hers was the final level that I, as a customer, was allowed to reach with my complaint, unless I wanted to go online and TRY to contact someone in authority who could resolve the outright lies and deceptive advertising perpetrated by Priceline. I think she was trying to put me in touch with William Shattner, but I'm not sure.

In any case I hung up in frustration and called the motel again, and after verifying that the EVERYDAY price was indeed $159.99, rebooked directly with them. I then called Priceline again to cancel the first reservation but strangely enough, after inputing my reservation number and my phone number (for verification) the Priceline phone system developed a "problem" and would not let me through to an agent in order to cancel. I attempted three times, from different phone numbers and again, right after inputting my numbers, their phone system displayed the same problem. I finally was able to go back online and cancel from there. In summation, I believe that Priceline should be prosecuted and punished for false and misleading advertising. Should a class action suit be forthcoming, I will certainly, gladly, participate. The aggravation and frustration caused by these unyielding and uncooperative people is reprehensible and while it's not illegal, it should be.

Well it's not and I am still attempting to resolve this problem with Priceline.com. I have emailed and called numerous times with nothing getting done. It has been 1-week since this all started (7-days too long) and I am still getting the run around. I filed a complaint with the BBB and will continue to pursue my problem with Priceline.com until I get a full refund or my credit.

Money doesn't grow on trees. I placed my original order for the flight to attend a divorce hearing. As if I don't have enough bills from the lawyer...now Priceline.com is trying to say I'm out of luck because one of their employees didn't do their job right.

If I cannot change the dates on this trip, I will not have the money to fly back East where I am expected to be present for my daughter's wedding. That is the family emergency I need to accommodate. I am retired and living on a very fixed income. So I would be paying for a trip I cannot take to Cancun, paying for a trip to the East Coast for a wedding, and then paying for another flight to Cancun at another time. What if there were a death, instead of a wedding? You mean to tell me that Priceline would still take its share of the money for the trip and run with it? It is not like I am asking for a refund. I told them that I can go a week earlier than originally planned. I also told Priceline that I am willing to pay a penalty or higher fee for changing the dates. So it is not a matter of me, as the customer, not willing to live up to my obligations.

I was out the entire amount I paid for the room.

O.K.. So I eat the first night. I drive then to San Diego, which is about 100 miles from my home, (with my five year old in tow), last night to my destination. When I get to the Hilton to book in, they tell me that Priceline had only booked the previous night, and not the night I was there, even though I had receipt of payment for two. As it was, there was one room left at the Hilton, at $250.00 per night. We called priceline, they told us, that according to their records, they had booked two, even though the Hilton desk only showed the one. Again, no dispensation. The Hilton desk talked to them and said that they could rebook the room for me through their service, and they continued to refuse, saying that they already had. The Hilton desk even offerred to fax them their records showing that their had only been one night of reservation, and with about 2 hours of calling, we eventually got hung up on twice.

So, essentially, Priceline had my money in their pocket, I followed their rules, and when I showed up to get my room, it was not there. Priceline up $250..me without a room. I was not about to pay the additional $250 for the room, so I turned around, with my five year old hysterical that he would not be able to see his cousins, or go to the zoo the following day, and drove the 100 miles back.

Consequences? Out $250.00 from priceline, of which $125.00 was for all intents and purposes was stolen, four hours of driving, $100.00 in gas.

So I called priceline to cancel the reservation. Well, they did cancel it but with NO refund. I would liken to point out that the motel had vacancies either ways. If it was booked out, I would agree they had an opportunity loss, but that was not the case. Also, the price they were offering at the motel was waaaayy cheaper. I have now disputed this charge with amex, and if AMEX does not resolve it, I will stop using AMEX. I don't care if priceline is refundable or not. If they double book me due to a possible error in their software, they need to give me my money back.

I paid about 500$$ for a hotel stay that would have only cost me about 200$ The actual price for that place was probably 150$ So using priceline cost me about 200-300$ extra. WORST company I have ever used on the internet.