Payless Car Rental Reviews

Cars offered online are NOT in their inventory. Beware of this company. You are saving a couple of dollars but getting a headache. As the cars that were given to us were not functional, we tried out 3 cars!!! 60 minutes later, we got a little uncomfortable car. Dented, smelly, NOT up to code rental cars, not even the blinkers worked. As a Guatemalan I am ashamed and embarrassed of this and I apologize. Do not use "company".

Rented a car from Payless at the Las Vegas airport and the clerk would not rent the vehicle without their insurance. I asked her to take it off the contract 4 times and she refused. I needed the car so I signed the contract. After renting the car I called Payless and they put in a ticket complaint and responded back in writing that since I signed the contract they were still charging me for insurance. I wrote back that I was told that insurance was required and they indicated that insurance was not required. Even though their clerk lied, Payless didn't refund the charges. It is obvious that this is a Payless business practice cause once the contract is signed the credit companies can't dispute the charges.

After waiting for an hour at the counter (Boston Logan), the indifferent employees behind the counter refused to honor the reservation that had been made through CheapTickets, even WITH a confirmation email and confirmation number. They acted completely ignorant about my account, claiming they could not help me because I had made my reservation through a third-party vendor. She (**) even claimed she could not possibly know how I had reserved the car, although later admitted she could see my reservation was made through CheapTickets. The two employees working for this company took over an hour to process four people. Meanwhile, the other companies were quickly processing people and moving them through. After several more minutes of this, I had to give up and leave. She would not honor my reservation whatsoever.

I have now been standing in line for over an hour waiting for the people behind the counter at boston logan to process me. Three people behind the counter and three people in line, yet the wait is over an hour? ** in particular stood at the counter for 20 minutes and ignored me. Never again.

I would never do business here again. The sales tactic is to lead you to believe that you are getting the basic car rental which is what was signed up for on rentalcars.com. What they mean by basic is that it includes damage collision for an extra 15 dollars a day. When a summary at the end was given the price for rental was mentioned and the deposit fee, however the lady did not say anything about the 15 dollar collision fee on the bottom of contract, so for those who are excited or are in duress to move on, you don't think much of it because it was said that this is what you pay. I think the sales associate is trained to tell you in a way so you don't catch it if your not careful. We told the lady three times we did not want it, she knew what she was doing. I had to call back three times to get answers, they record the conversation as a means to say this is what they heard. You can spin it any way you want.

Made a reservation online. They ran out of cars and wanted to force us into paying more. Clerk stated they do not honor their contracts. We waited hrs with other people to get a car. Very poor service that Southwest should not partner with.

I rented a car through Payless Rental at JAX International Airport for 3 weeks and 1 add'l day. I was lied to about the charges by three different csr's and overcharged for one extra week. Also kept my security deposit.

I arrived in Mesa, AZ with my car reservation and the Rep took my reservation and looked it up in the computer. He was telling me what cars were available and I said I don't care. First he said a Volkswagen and I said that was fine. He said, "Let me see what else I have available." He said they also had a Ford Fusion. I said that was fine. I completed the paperwork and he folded it up and put it in a paper holder without me seeing it and said to take it down to the car issue area, which I did. I got the rental and was on my way.

I would rate them zero for the following reason, I found the problem in paperwork, which I will explain below with two rental car example, which I rented recently.

I had a reservation for 11:30 pm and arrived at 12:15 am. Was told since the reservation was for the prior day it had expired. So if I wanted a car I could make a "new" reservation at a higher rate, $76 more. When I objected I was told I was free to shop around for a better rate. Yeah, that's what I want to do. Walk from agency to agency, in the morning hours, shopping for walk up rates. They didn't understand the meaning of the word reservation. I asked to speak to a manger but was told none were available. So I just paid the higher rate and vowed never again to use Payless Car Rental.

I rented a vehicle using my American Express Card, a card I rarely use.... I used it to place a hold on a rental car. As soon as I left the company I began to get fraud charges all over Charleston, SC which was where I was located, but my credit card never left my purse. The rental person had to steal my information. If you go to Charleston do not use Payless!! This person is stealing customer information and using it for her own purposes. If you have been there please check your credit card statements!!

First, the staff at Payless Car Rental located at Nashville International Airport was unresponsive and told me the manager has issued the credit on the overcharge between my paid confirmation and the final invoice when I dropped off the car. She told me to wait for 24 hours to allow the credit to show up on my credit card. Then told me the manager has refused to issue the credit when I followed up with her after two days when I did not see the credit. Contact the company customer service was futile as the supervisor refused the credit, stating there would be no refund on prepaid per company policy. That is they would charge you if your final invoice is more than your prepaid but would not credit you if the invoice is less than the prepaid. Does this make any sense and fair. Be aware of Payless Car Rental as they don't care for their customers and do not care to keep any neither.

I found a great deal on rentalcars.com for a car for $10.00 a day with an optional $12.00 a day for Collision Waiver for Payless Rental Cars. The total would be at the most would have been $88.00 before taxes. I got there, my car was ready and the man at the desk hands me a contract and says "sign here". Under the Collision Waiver there were also charges for Renter Liability, Emergency Sickness protection, Supplemental liability insurance, personal accident insurance and roadside service plan. To not initial would bring my total rental car charge for 4 days to over $850. When I balked at signing, telling him, I needed to read over the contract, the man became surly and began to lecture me on the 'dangers' of not agreeing to these supplements to the Collision Waiver.

Had to wait in a long line in Phoenix to get my car. Was very clear in my request (no, I didn't want the prepaid gas plan, no added insurance). They told me to check the car to see if I noticed anything wrong with it and to fill out the slip. Marked down a few scratches (missed the stains on the upholstery, but fortunately they didn't notice it on check-in either I guess). Didn't look at my receipt until I had flown home. They said I drove over 17,000 miles, that I had turned the car in at 1/4 tank (had filled it up 10 minutes before I turned it in), and billed me $23 for the prepaid gas that I told them I didn't need. On the plus side, they don't know how to read a calendar, so apparently I turned the car in a day before it was really turned in, so I probably actually got a better deal than if they had done everything the right way, but wow! Really?

On March 3rd, 2015 we visited Phoenix, Arizona with another couple. The other couple had arranged for a full size rental car from 4:00pm on March 3rd to 1:00pm on March 8th (less than four days). At the check-in counter, the Payless rep. told them that four adults with our luggage would not fit in a car that size. He then suggested that he could upgrade us into a small Ford SUV for a very good price as someone had just cancelled the rental on that vehicle. The rep also convinced this elderly couple that it would be best if Payless filled their gas tank upon their return because fuel was cheaper with them than it was any where in the Phoenix area.

This is the worst rental car company I've ever dealt with. Not only did we have to wait for an hour and a half in line to pick up the rental car, but the company added on an additional charge for fuel (even though I filled the tank full within a few miles of the rental car return) as well as late return fees. We had returned our vehicle on time according to the rental agreement, and when we did, their system was down. We asked for a receipt or something showing the car was returned on time and they told us they couldn't provide anything. When the final charge came in, they added on a late return charge and printed the receipt after their system was back up.

I reserved a car on Hotwire for Las Vegas, Nevada for March 6-8 2015. When we arrived, my friend used his major credit card to deposit on car. I said I would pay cash on return. When we returned the car on March 6, 2015, I told attendant I would pay cash. He gave me a slip and I paid the counter agent. She gave me a slip indicating Paid In Cash. However on Monday, that Credit Card to hold deposit was charged $334.79, which was way off base anyway. Car rental was for $121.78, paid in full in cash. Then on today, March 10, 2015, another $150 was charged to that credit card. I cannot reach anyone at the location on 7135 Gilespie Street, Las Vegas, Nevada. I called number on receipt. 702-736-6147, no one answers any of the options, just spins you around. I called Payless Car Rental 800# and they said they would put in a ticket to have researched. I was told it will take 72 hrs for answer. And you cannot leave a voicemail.

I prepaid my rental car reservation for pick up in Charlotte NC. Reservation time was 8:30 and I called ahead to get instructions for pick up and operation hours. After arriving Charlotte and getting my bags I proceeded out to the curb for shuttle pick up and waited and 33 weather for an hour, calling the local office multiple times to only receive a recorded message saying the shuttle was on the way and leave a message. After more than an hour I was able to secure Hertz reservation. I was allowed to board a shuttle bus to the rental car facility and finally got on my way for my hour and a half drive in declining weather conditions at a 10:45 that night.

Horrible customer service I have received from your company and how it ruined my vacation to see my boyfriend serving in the Air Force. I reserved a compact car through your website on February 10, 2015, to be picked up at the Mid-Continent Airport, Wichita, KS on February 14, 2015. When I arrived at the airport and at the Payless Car Rental counter the rep, **, gave me the keys to a Toyota Yaris, which according to your website is an economy car.

Rented a supposedly cheap car from Payless through car rentals.com. The car was suppose to be a three day rental with unlimited kilometers for 8.95 per day for a total of 60.00 for three days. Our plans changed and returned the car in one day. They charged us 98.00!! They will not honor our agreement or even stick to the original 60.00 charge. They are shady and very unprofessional. You really do get what you pay for and this is never a good deal!

Please trust the 300 reviewers who are all in agreement that Payless Car Rental at 5301 McCoy Road in Orlando, FL are criminals! I only discovered this Consumer Affairs site after being told about it by a customer standing outside of the Payless Car Rental building. I booked my reservation directly through the Payless website.

I rented a car for $10.95 through Hotwire and was ecstatic about the price. I picked up the car no problem and returned it no problem. However, they did not give me a receipt and I assumed it would be ok. I was wrong, they've charged me over $900 for about two weeks. I can't get anyone on the phone and no one will explain to me why I was charged three separate times for over $300 each. This is ridiculous!! The credit card company can't do anything until we get in contact with them but there is no corporate office or number I can call. This is ridiculous!!!! I was planning on moving and putting a U-haul on that card but I guess I'll have to use another card until this can get sorted out! DON’T RENT FROM THESE PEOPLE!!!

We arrived late evening with reservation in hand signed in a hurry to get on our way. The bill ended up being double our quote because of cdw ins. which I did not want, very sneaky way of doing business. Don't ever rent from Payless.

Wow, I wish I had read the reviews on here before I booked a car from Payless. My friend and I picked up a car from Boston Logan airport with no problem. I was told ahead of time that a 350.00 deposit would be placed on my debit card. Boy was it a mistake for me to pay with my debit card. At the time, I said, "fine, no problem" we were dropping off the car at JFK later that day so no big deal, right?

I reserved a Payless Car thru Priceline for one day. The rate was $26.77 at W. Palm bch. arpt. The counter was Budget car rental with a small area for Payless. I gave them my D. License & Credit card. The agent then asked for two more pieces of ID with my address on it. I didn't have anything else. She said she couldn't rent to me then but Budget could. Budget was $79.00. Budget & Payless are the same company. I was ripped off.

I rented a car for 3 days. The car was dirty. Had personal details from the previous driver. There was cigarette residue. There were nail clippings on the back seat and the car smelled like smoke. The car was completely dirty and they did nothing to make it better. I called everyday to communicate the complaint with the airport office and no one ever picked and their voicemail was full. They said I can't get a refund because I never called the airport office.. Really??? Horrible, will never rent from them again.

I rented a car from the Atlanta airport location and I left some items in the car and 30 mins later I turned around to retrieve my items and was told no items were in the car. These people are thieves. I spoke to the manager about it and she was very nasty to me.

Sales agent was sneaky, and purposely tried to obfuscate this extra charge for roadside assistance ($4/day), in order to prop up your bottom line profit. I have rented over 100 cars in my life, and have ALWAYS refused any sort of add ons and insurances. But they insisted on ripping me off with this charge. I only caught it a day after I returned the car, and customer service wrote me back saying “sorry, you signed the contract.” Too late for me I guess. I also decided to prepay for half tank of gas, cheaper rate, but then got 23% taxes put onto that, so it cost more than filling up myself. Won't do that again either. I choose to NEVER use their services again, and make sure everyone that I know also hears of my story with Ace (who was fine until Payless bought them out at O'Hare), now Payless.

Last Friday, 2/20/15, I arranged to rent a car through Payless. The car was to be picked up on Saturday, 2/21/15. Payment of 191.08 was made in advance via my debit card. On Saturday morning, before the 10:00 a.m. pickup time, I called to cancel the reservation. First, the location at Jax International Airport does not answer the phone - it goes straight to voicemail. Then I called the "Customer Care" number and was told that unless I cancelled my reservation 48 hours before pickup time, I would be charged. When asked the question: How could I cancel something with 48 hours notice that I had booked LESS THAN 24 HOURS BEFORE. The mantra of "You must cancel 48 hours prior" was repeated, no matter how I phrased the question.

I have reserved the car via airline website. Payless Car Rental has the best rate in town (week of Feb. 15, President's week). However, the agent at the service counter in Las Vegas airport was deceiving, lying, and very unprofessional. She was aggressively trying to sell additional insurance, pre-paid fuel, upgrades...etc. After I decline on all the extra, her tone became threatening and trying to scare you by telling you all the liability that you might assume. In addition, she also lied about the personal insurance that you normally have with your own car and that it will not cover for the Payless rental car. Again, after I insisted on declining all the extra charges, she made me wait for 15 minutes while she looked for an available car. At last, she had me signed the contract without any explanation.

Had a Rez. Called from Albany to say flight was delayed. Told "No problem, you're good till midnight", no need to say more. Arrived at 10 pm, long line of angry customers. Told since we were late, no car, go wait till all later rez were checked in. We must hope someone "might" return a car at 10 pm. Super rude, awful, dirty, filthy floors etc., even shuttle driver was high, smelled like pot, singing, etc! In the end, people stormed out incl us one hour later, only to have to return to airport to try and negotiate a decent last minute deal at the airport. ZERO FUN, DO NOT FALL FOR THIS GROSE RIP OFF DUMP.

I rented a car from Payless and it was absolutely disgusting. The seats, especially the back, were heavily soiled and it smelled of vomit. When I called to exchange the car nobody was ever available and it told me to call back. When I called their main number, they told me that I needed to call the Phoenix site that I rented the car from. I also emailed my complaint directly to the company and it was never addressed.

Issue is not yet resolved. 2 employee are confused about how to report gas meter readings. So customers get charged for fuel even though the gas tank is full. Manager has not addressed & is never available after numerous attempts to contact. But my mastercard has been charged. I call that stealing.

I book a car with Payless Car rental, they told me 15 a day which is 4 days rental and car insurance $23 a day which should $170.00 total. I got a bill for $325 on my cc. After calling them they send me and invoice with all these extra charges on it with collision damage waiver $63.99... supplementary insurance $90.4 plus $109 plus concession rec fee. I wasn't inform about these extra charges.

This company as a whole is terrible. I was rented a car that had soaked dried blood stains, then another where the transmission was going out. I have yet to speak with a manager. I have a filled complaints with the company and the BBB. In addition, I was suppose to receive a free car rental because of all this nonsense... nope, was charged. Where is someone who can do something about this company? In total I have had 3 car rentals and all 3 were horrible. I have tried to follow the company ticket complaint system and a manager was suppose to get back to me within 72 hours. 5 phone calls later and 17 days, no manager has gotten back to me. I'm about to file a lawsuit against them for all my troubles.

Landed at LAX at 10 pm. Waited 40 mins for shuttle and am standing in line at 11:30 pm, and there are still 16 people in line in front of me.

BE WARNED!!! PAYLESS CAR RENTAL IS A THIEF!!!!!! They add extra charges without telling you. Extra driver charge of $58 added after the car was returned and we were home. This was not mentioned upfront or we would've only had one of us drive. Usually the spouse can drive for free. Not at Payless. We are very careful and check these things out. This charge was not in the contract and was not mentioned to us at the time of rental. Payless Car Rental starts out being the cheapest, but ends up being THE MOST EXPENSIVE RENTAL CAR AVAILABLE.

DO NOT USE THIS COMPANY!!!!! They were so horrible. I booked them because I got a great rate online that was supposed to include taxes and in the end was overcharged for a horrible service. Renters beware and go somewhere else. When we got to the airport we watched Shuttle after Shuttle pull up for all the other car rental companies and we had to wait over 30 minutes in the cold for ours to come. When it finally arrived we found the van to be dirty with a thick layer of film on the windows.

Payless Car Rental is the worst car rental from the service point of view. I booked a car through Priceline and went to pick up from San Diego Airport location. The agent was so nice in the beginning but suddenly changed when I decline to purchase insurance from them. I wanted to use my own insurance which is Ok by law. But he refused to give me the car. Then he said he need copy of my utility bill (SDGE). I was at a loss because this is the first time in my life to hear that a car rental company need the copy of utility bill to rent their car. In response to my logical argument he misbehaved with me. I shall never go to Payless Car Rental in my life. This is the worst experience from a service company.

We used Expedia to find a car rental and thought we were getting a good deal with Payless - so untrue. At the counter we were told that in California it was required to purchase extra insurance, which we have always previously declined because of that which we get with our credit card. Astounding that the initial quote of $21.43 was now more than double $274.54+ a deposit of $250.00. The insurance requirement was bogus. We would never rent from Payless again.

They offer the lowest price and then increase the price after you take the shuttle bus to their office and wait in a long line for the car. They added breakdown service which we did not need because we have AAA. They refused to remove it despite my very loud complaints. I complained to Southwest from whom I made the contract. All they did was forward my complaint to Payless. I complained to Payless and got no response. Do not let them con you into coming to their site.

Worst rental company ever. If you book online, they'll quote you a great rate, and then the final total you get (which appears to include taxes) is actually only an "estimate". So when you show up to get your car, your bill will actually be higher. Ours was $40 more than the price quoted online. Then, we ended up extending our rental by two extra days (actually 3 because it was over the 24 hour rental period). They said it would cost $11 extra dollars a day - so we were expecting a bill of $33 extra dollars.

Bait and switch tactics by Payless Rental. I ordered $150.00 economy car online with no extra insurance. The agent was rude and tried to force the extra insurance that I did not want and repeatedly said so. So he told me to initial several boxes to decline insurance which was a tactic to rip off my debit card by slamming me into a upgrade of a unwanted or needed 4 door. They ripped off everything. They could steal from a debit card equal to ID Theft. Payless was counting on me not seeing this till I flew out and got home. They have a preset routine to stall travelers that complain at their counter till they miss their flights by saying they want arbitrarily view video and unilaterally decide that the deal was legal all by themselves Knowing this is a SLAM tactic to rip off Priceline renters in upcharges that say they do not want insurance.

Rented a car over a weekend for ex in-law. She set up the whole deal. I just put up a card to hold. Told them and her cash would be paid. At the end of the time said she called and told them she was me and kept car. Ran up over 900 dollars. I was never called or knew this car was still out until police found her along the road asleep in it. This maxed my card out and over 400 plus over the limit. Have yet to get any help. When I tried, girl there said she had been talking to me. She had me in tears and mocked me. They made a habit in not verify information. Another lady complain the same. She was luck her bank got a hold of her before this happen to her from this same person. I did not make this bill. Or even why credit card company would ok that much over limit.

I don't know where to start. I booked a rental online, fully prepaid. I had previously rented from this place, providing them with the credentials at their request along with a 350 dollar deposit, however, because of my history, they allowed 200 dollar deposit per the manager. Turned out when I booked my rental, my card had been charged twice. It was clear, it was a duplicate. This took away from the 200 deposit I transferred to cover the full charges as I usually do, I got to Charleston location, I met with an agent by the name of Tracy **, who was not at all helpful and just caused more frustration by asking me for credentials that I did not need. It was clear to me my history renting there held little merit, so I had to go 3 miles to get another copy of my ins and bank statement, which all before that stuff was on file, as I was told in past.

My husband and I reserved a car through AARP with Payless Car Rental at the Las Vegas airport to rent for a week. Upon arriving at customer service we were told we needed something in writing from our automobile insurance company as proof of auto insurance coverage or we would have to purchase theirs. We've never had to provide this with other rental agencies. We told them we also have car rental coverage with Discover through our credit card. She said we would also need a letter from Discover. She said "do you want our minimum coverage, it is $19.90". We felt stuck and said yes. Well it is $19.90 per day. The car rental reservation estimate went from $166.79 to over $300. Upon arriving at the car, a 2013 Hyundai Sonata, with $43,000 miles. We were given a piece of paper to note damage on the vehicle and we did that. We found a slightly damaged rear bumper, numerous door dings and scratches.

This company is borderline criminal. They rented our party a car with bald front tires and over inflated tires. Over inflated to the tune of 70 psi in all tires. Dangerous situation. We discussed the tire issue with the company once we had driven the car for a day, and the agent gave us no options or didn't really seem to care about the tire situation. We went to a tire store and had the tires rotated from front to back to put the best tires on the drive wheels. That is when we found out the tires were over inflated. Payless did not offer to compensate us and in general could care less that we were driving on bald tires. DO NOT RENT FROM PAYLESS. Didn't think there could be a company with this bad of customer service in this day and age.

I have a confirmation from Payless to pickup a midsize rental from Atlanta Hartsfield Airport for a good rate that I found online. After taking a cab then a shuttle to finally get to the booth, the representative tells me that she cannot give me the rental without a Utility Bill! I'm not talking about a Debit card policy, I have several credit cards and a valid drivers license. Nowhere on my confirmation does it state a requirement for a rental would be a Utility Bill! So I had to cancel my reservation with them and go the Enterprise where they had me in and out in ten minutes but at double the price. Payless should be put out of business and fined for fraud!

The phrase I would use to discretion this company is bait and switch. My mother was in critical condition near Atlanta GA. I flew into Atlanta Hartsfield Airport and had made a reservation with Payless Rental Car. When I got to the counter I explained to the agent my situation and how I was visiting my mother. She proceeded to tell me that because I was using a debit card I was required to take the insurance even though my state farm policy covers collision in a rental. She added $34 per day in charges fully knowing what I was going through. This is a special level of sleazy behavior. Use Hertz Avis or any other car rental at Hartsfield. Do not use Payless. As a frequent car renter, my joy is that it will never happen to me again!

The beginning of a vacation nightmare, Orlando Florida!!! The representatives were very rude and unprofessional individuals. Gave our reservation number, representative says "we have nothing in the computer." He proceeds to set up a rental agreement, our quote was for $155.00. When he hands me the paperwork the total is $609.00?? What on god's earth is this? We were looking for a sub compact car, he shows us the total and I explain that I do not need any extras, I just need a car. He tells us that we need to take out all of the insurance and everything else listed.

I made a reservation online at the Payless website. I prepaid, since the rate was much lower than any other car rental company. To rent a midsize car for a week at the Windsor Locks, CT location, I paid $170.36. That seemed like a great deal at the time. I arrived at Bradley Airport and, after getting my luggage, went outside to catch the Payless shuttle. After 15 minutes, I finally called to see if they could send it.

Rented a car in California. Problem with tire pressure. Tried calling for 3 hours to speak with someone. Left numerous messages on their emergency assistance number. Finally had car fixed on our own. Four days later, received a call (they left a message) from them saying they received our message and asked how they could help. I tried calling that person back numerous times but they never responded. Not worth saving a few bucks. Stay away!

Worst experience ever!!!! The fees were $11.00 per day. With their insurance added on that should carry on to a $22.00 total per day. For a week I got billed $406.00 on a standard rate car. Watch out for their hidden fees that they don't mention to you up front. Its been almost 2 weeks and I still haven't seen my $300.00 deposit back. I have called for days now and no one answers their phone. This company is run by a bunch of scams and thieves.

Vehicle disgusting: stains, odor, engine skipped when idle. Customer service: poor, not informative. Deposit: may be returned within 24 to 14 days after return????!!!! Wait time at airport: approx. 1-1.5 hours. Don't bother with this company.

I prepaid for my car rental online picking up from Jacksonville Fl airport. I refuse auto insurance and roadside assistance online when I booked and paid for the rental. Therefore, I expected the agent Whitney to place a 200.00 hold on my Mastercard until I returned vehicle. Whitney asked again if I wanted auto insurance I told her no and told her the name of my auto insurance company, so she said just initial in these three places, check this box refusing insurance sign. NEVER ONCE did she even mention the words roadside assistance to me. Lo and behold when I returned the car and the final bill was emailed to me, I noticed I was being charged for roadside assistance, so I called immediately and told customer service I never asked for road side assistance in fact I have AAA, and I already prepaid for the car online declining any additional perks. They told me I signed for it so they have a right to charge me.

I prepaid for a rental car online with Payless Car Rental in Atlanta, GA. When I went to pick up the car the lady said they would not use my coverage from American Express and I would have to pay $500 dollars more to get the car. I have rented from them in the past using my coverage from American Express with no problems, I even had American Express on the phone and the lady still would not accept it. I went to Alamo/Nations right next door and they were AWESOME!! No problems at all... When I contacted the Payless no customer service, they said they will open a ticket but when I called back after not getting anything from them they said the same thing final. I got a response saying since I failed to pick up the car then it was my problem and no refund. DO NOT DO BUSINESS WITH PAYLESS CAR RENTALS!!!!!! They are scammers.

I had a nightmare experience with Payless at (or rather several miles away from) the San Francisco Airport. I had booked it on line and got an estimated price of $206.75 for eight days. Having had bad experiences before with rental places charging more than the stated price, I called a few days ahead to make sure the price wouldn't raise. I couldn't get through and the answering machine said I’d get a call back. I didn't. I should have realized then I was on the road to being shafted.

We arrived at a Payless car rental in Las Vegas Nevada at 1:00 am with my reservation in hand. At counter he wanted to sell me all the extras which I replied, “No I only want what I booked.” Then he had me I urial all the little boxes. I told him I couldn't read it because I couldn’t find my glasses. He said, “Just initial here, there etc.” I couldn't understand him. I signed the contract. We're there over an hour, we go outside to get the compact we'd rented and we ended up getting a mini van. We were so tired we proceeded to our room. When we got to our room I going glasses and read contract. The counter person had me initial that I wanted all the extras. I know this is my fault. I should have had my glasses but when I told him I couldn't read the microscopic wording and that I only wanted what was in my reservation an honest person wouldn't have taken advantage of me. So I immediately called Payless, they were rude. Said I signed it, it was my fault. I complained about mini van. The reason people rent compact is gas mileage. They said I should be grateful I was given a free upgrade.

Made a reservation months in advance for Christmas week for a mini van for my party of 7. We needed a car that held 7 with ample luggage space that was an automatic. I even confirmed as such after I made my reservation over the phone. Arrived at the airport to a sign saying no more cars. I provided my reservation to the agent and he says we have no more cars and points to the sign. I said "no I have a reservation here it is." He said "I can't help you we have no cars." I asked him to call a manager or try and get a car from another location. He said "a manager will not help you there is nothing that can be done good bye!"

We reserved a mid-sized car through Priceline and selected the Payless Car option for a weekly rental. The price quoted was $194. However, we were charged $223. We declined all additional coverage. I contacted Payless when we got home and the representative said that someone from the admin office would be contacting me. It has been 3 weeks and I have not received a call. I have rented many cars over the years, but I have never rented from a company that didn't honor the price they quoted. This was my first (and last) experience with Payless Car Rental. In addition, the Ford Focus that was rented to us had serious transmission issues. When we reported that to the agent upon returning the car, she dismissed it by saying that's a problem with the Focus. I don't think so!

The worst car rental company, the worst cars on the market. Five minutes after I drove off with my rental, I was flagged by the police to warn my that my brake lights was not working. As I entered the highway the car started shaking, I pulled over to inspect the car to find out my tires was bald to the point I was worried of a blowout before the next exit. I called and they gave me another car but I was three hour late for my out of town trip.

I reserved a car using Priceline.com for Payless Car Rental, boy do I wish I had check the Consumer Affairs reviews first. I reserved the car nearly 3 weeks in advance in hopes of getting the best price for a weeks rental. I personally drive a two seater and my son was coming home from college for Xmas so the smart thing to do was rent a compact/economy car for a week. The quote I received from Priceline was 163.00 plus tax of course. After checking many of the other car rental companies I elected to go with Payless even though I am a Gold Member with Hertz. 163.00 for a week's rental got my attention, but I paid for it in the end.

I rented a vehicle for my trip in Austin, TX online, all prepaid and in full. I paid $167 originally and paid a total of $216 at pick-up. When we picked up the vehicle there was a $49 extra charge on top of what I had prepaid. Not to mention the hold of $200 normally $100 for a rental car. They wanted my original card that I used to pay for the rental and being it was a bank card they wanted to charge me $350! After looking at all the negative reviews about this company, I grabbed my paperwork from them. I too was charged for roadside assistance even though I stated I would be using my own insurance in which of course has its own coverage - even your cell phone offers this now. They never asked if I would like to pay for this or even if I would like to add this. Was simply assumed and added to bill!

This is the worst rental car I have ever experienced. The agents are slow, lazy, rude, and not responsible at all. The manager was even worst. When I complained about the agent behavior he said they all had 6 months training and whatever he has done at the situation was definitely the best. It's like a nightmare and doesn't worth the little lower price when you are treated like this and you are assigned a very old, ugly, bad colored car that you really feel ashamed driving it. And they are not going to change it unless you pay much more. Really awful.

When I arrived at the Payless counter in Tenn. airport. the girl behind the counter checked me in asked if we (wife & myself) would like to upgrade to a bigger car, I told her no. Then asked if I wanted Insurance and I told her NO because I have auto Insurance to cover my rental. The paper work was emailed to my home and after my Vacation I look at the bill and they put the Insurance on my rental. I call the company and emailed them and they said I signed the paper work with Insurance. I looked at the online reviews for this company and it seems like common practice to put Insurance on even if the customer didn't want it. I believe this company draws you in with low online rates then adds whatever they can to make money on your rental even if you did not want it. Bad Business.

I am 51 years old and have rented cars in many, many cities over the past 30+ years. Today I discovered that Payless Car Rental is the most corrupt organization that I have ever dealt with. After my car broke down near Toronto I made an online reservation for Payless who, by far, advertised the best rate. What they don't tell you online is that they have an extra fee for a spouse and that there is a 200km/day limit for the rental.

About 2 days ago I made a reservation over the phone to pick up a car at 10 am the following day at La Guardia airport. The reservationist told me to go to the airport and I would be picked up by a Payless shuttle. I arrived at the airport at 9:55 I waited about 10 min for a shuttle and then decided to call the car rental to see when a shuttle would be by. The person who answered the phone said that I can take the Budget shuttle as that's the same thing. The Budget shuttle sped by as I was talking to this person I then had to wait another 10 min for the next one. Once I got to the car rental there was a line I waited in that line for 2 hours to pick up the car I reserved!!!!! I then asked the gentleman who had helped me if I wanted to extend my rental another day if they would give it to me at the same 20 dollar rate he replied that they would. I called in and found out that I now owed them 120$ for keeping the car that an extra day. It was completely misleading.

Avoid them at all costs. Though they return the lowest pricing on comparison sites, they high pressure upsell at pickup and use deceptive practices to add hidden charges. I declined all coverage and extras so the clerk told me to initials in all these places to do so. I started reading these and sure enough they were saying "I decline coverage..." so I just initialed the rest because it was Christmas Eve and I was anxious to going and so were the people behind me. I didn't see, until later, that the last place to initial actually said "by initialing here I accept roadside coverage at $4.99 per day." The clerk neglected to explain that and just said to initial it. I also learned later, when my bank account was overdrawn that I wasn't charged the $301.07 that I was originally quoted, but $547.98! There was an extra $200 charged without explanation or consent.

We planned our wonderful Panama vacation. We made a "guaranteed reservation" and scheduled to pick up the car at the airport. When we got there, we were greeted by a sign stating there were no cars and the man on duty just left without explanation. There were several customers in the same situation. We could not reach anyone by phone. We finally took a taxi to the hotel. The concierge called the company for us and was told that there were no cars until a week later and since they had not charged our credit card, there was nothing we could do. We finally found a car through another company at three times the price. We travel all over the world, never have we been treated like this and certainly will never use Payless again.

It was supposed to be a great family vacation to the main attractions in Florida. Ended up, being a rental car nightmare in the great state of Florida. Received a quote off hotwire, which I have used for rental cars in the past and never had an issue. However, Payless rental Car Company might be the most inexperienced and unprofessional car company I have ever used. Started my trip with waiting in line for my car in Orlando for over an hour. Finally, got to the counter and was told I had to take collision insurance for 17.99 a day so my original quote went from 151.31 to 313.50. After telling the gentleman at the counter I did not want the insurance and I would use my own, he made me feel like it was a take the insurance or leave with no rental car. And after watching my children bake in the sun for an hour because the lobby was so full, I was willing to eat the extra 162 dollars. After all we were on vacation...right.

HORRIBLE!!! On 12-22-14 went to ticket counter to pick up car. I was told that I did not have the correct confirmation number as the number I had started with a 3 and I was told by counter staff that the number should start with 1. I tried to explain that was the only number I had, to no avail. After about an hour and talking to a sup. I was told that what I had was a booking number and needed the itinerary from Hotwire which was the number that started with a 1. you mean no one could have figured that out sooner. "Terrible Customer service?"

This is with regards to a car I rented through Payless Car Rental specifically your location at 6465 Airport Road in Mississauga, ON. We were dealing with your employee **. I had booked our car through BMO Reward Miles the previous day. When we walked in, he told my 60 year mother and I that we would be going over the max. miles and to prepay for a 1000km. He then said he would charge us 15 dollars for the upgrade of an SUV and .10 cents for each kilometer. He then said that it would be $75 and we would have to prepay it. We paid the $500 security deposit and took the car.

We reserved a car from Payless at a rate of $10.86 a day. When they added their fees for 5 days, the confirmation came to $99.60. When we picked up our car, we declined all insurance and addons. The lady behind the desk told us when we brought it back they would fill it and charge us for the gas at $2.49 a gallon or we could fill it offsite and return it full. Since $2.49 a gallon was a good price, we returned it with 3/4 of a tank. When we got the bill it was $158.40. I called and asked why, and they said we had roadside assistance at about $30, and they charged us for a full tank of gas. I told him we never asked for roadside assistance and he reluctantly took it off. However, for the gas, he said we agreed to a prepaid tank.

We live in the Northern Plains but own a home near Phoenix which we visit several times a year. I mostly rent from Alamo, but thought I would try Payless at Sky Harbor Airport once for my car rental. They had very enticing prices online and I scored a KIA Sorento SUV for $247 for the week. The one thing I was concerned about was insurance to cover loss of use as my boss just recently had an accident in Las Vegas in her rental car and got stuck for 3 weeks of extra car rental fees because of having no insurance for loss of use. I asked about it and the guy at the counter tried to sell me an outrageous policy for $70/day! I said, "You must be kidding." When he saw there was no way I was going for that, he told me they had two other policies, one for $40/day and another for $25/day. I asked if the cheapest one covers loss of use. He said yes. I said, "Okay let's do that," even though that added up to $181 for the week. Since then, I have found there are companies out there (like **) who will sell you a single trip policy which covers loss of use for about $40. Or, buy a yearly policy for $125.

I received a price from Hotwire for Payless Car Rental for around $121. When we arrived at the Payless Car Rental facility, I had about 6 to 8 people behind me with only one agent. I showed him the Hotwire paperwork and he immediately started trying to hard sell me on getting additional insurance but I told him that my insurance would cover the rental but he kept on going about that it wouldn't cover this and that, windows, etc. minor damage, etc. After 4 times of saying no, he finally said OK and that he could put me in a Chrysler 200 convertible. Wow, I told him that would be great. He never once mentioned ANYTHING about additional charges or upgrade or anything to indicate this would cost me more money. In fact the customer in front of me was upgraded (for free) to a VW Jetta so I didn't think anything of it. He then told me they would have to hold $280 or so until I brought the car back but it would be refunded to me.

Clerk took my I.d. and credit card and didn't give them back. No ID to get back home on the plane. Credit card was used to buy very expensive apple computer. No help from payless people but they did put my driver's license and credit card on their lost and found list.

They take forever to pick us up at TPA then rent us a dinged up car that I have to spend an hour documenting the damage before I leave. I return the car and they claim I have unpaid tolls and charge my card another $18. I ask for a receipt or invoice for the supposed tolls and they refuse to provide it. This company is a bunch of nickel and dime scam artists. I am reporting them to the Florida State Attorney's Office and to the BBB. Put these lowlifes out of business.

I have had the worst experience with this company. Since I attempted to pick up my reserved vehicle on Monday, it has been a nightmare. They dodge my calls and have hung up on me after leaving me on hold numerous times. A supervisor by the name of Sheila was very unprofessional and rude. I cannot reach the branch manager who continues to be out of the office at the Newark airport branch. I will never ever ever use this company again and I don't think others should either. Their CEO must be so proud.

They quoted me a price and when all calculations were done upon return of the car it was $100 less. They sent my final invoice via email which expedited my time at the return. The van drivers were extremely courteous even giving me instructions on how to get around a traffic backup at the Whitestone Bridge approaches. When I thought I had left my E-ZPASS in the rental, upon return they searched for it. This is the second time I have used Payless and I could not have been more satisfied with their customer service. Thank you Payless.

Rented a car thru Priceline with Payless and all was fine until I was taken to hospital and could not return car. I had a friend take it to airport and called Payless to tell them story. They said "no problem, we will come get it." 24 days later, I get a letter saying I stole the car and it was never returned. They claim that they never got a call telling them anything. Now they have charged to my credit card nearly $2300, making me pay for parking at airport for nearly a month along with rent fees and insurance on car for nearly a month, plus other fees. I called Chase Bank, where my credit card is at and they will not help me because they are saying I signed a contract and didn't return car to the proper facility. The car was left at airport, and they were told exactly where it was parked. They agreed to come pick it up but are denying that they said that now. I asked them to go back to 9/22/14 and see who was working that day and question them about this, but they refuse. I think whoever took the call and said they would pick up car, dropped the ball and now the company is blaming me for all of this.

I prepaid for an intermediate car rental for the Payless location at the Cincinnati/Kentucky CVG airport. When I arrived at the desk there were 0 cars available. During the time I was there, the Avis desk, which is the owner of Payless processed and provided cars to 5 customers. After a 30 minute wait three rentals were returned. The lot guy reported to the desk person that he had two compacts and a Ford Explorer. I was given a compact (Ford Focus) and was told it was an intermediate car. No adjustment was made to the prepayment. The car I received had mechanical difficulties, shimmy at idle and slipping transmission. The day after I returned the car an additional charge of $11.42 was added to my card with no explanation. Several complaints to the customer "service" department left the problem unresolved. They argued that the Focus is an intermediate, not a midsize car. They did not even address the overcharge or wait.

I prepaid the reservation at Payless Detroit Airport for August 11-14. The night we flew in the Detroit airport and surrounding area was deluged with 3-4 inches of rain in a few hours. The whole area was flooded, interstate and roads around the airport were closed. Although we landed before 11PM and the office was closed without a way to leave a message. The next morning at 8 A.M. I called to see if I can come by and pick up my rental since I prepaid my reservation. I spoke to an agent named Kyla who told me that they didn't have cars to rent since none of their cars were returned. She recommended that I call the 800 number so that I can get my refund. I did just that and waited for the refund. I am still waiting! They claimed that I was a no show and therefore I was not entitled for the refund. I called customer service (a misnomer). There is NO CUSTOMER SERVICE. Nobody returns calls. I would not rent, lease from Payless and hope that their parent company Avis, they try harder?? Gets to see this and other complaints. They will surely bring down Avis reputation.

After I return my vehicle to Las Vegas, NV Payless, I remember that I forgot my camera in the front compartment of the car. I called from Las Vegas Air Terminal to the different extension numbers of lost & found there but had to leave a message on all my calls. I called from 11/19/2014 (Las) to 11/26/2014 (home) seven days straight several times a day. I gave up!! There was no return call. I guess my camera is gone.

I prepaid for a full tank of fuel and only used half. No refund on the half of fuel I did not use. Scam Payless get to charge two customers for the same same.

I made a reservation and checked when your rental office at Tampa was open (1am). Upon arrival at airport Thursday 6 Nov, I was prompted to "Dial 1 for shuttle" at which time I was directed to leave a message. Due to my late arrival, I took a taxi to my hotel so that I might check in because the innkeeper was going to stay over one hour as his normal shift ended at 10pm. I had taken out my credit card at this time to pay for my hotel (this was a mistake that would haunt me later) as I then returned my card in my coat pocket instead of my wallet. Upon arriving at Payless at 12:25am (I had delayed the Inn keeper significantly) I was told that there were no cars available. I was also advised by staff not to relinquish my taxi. I took that taxi to my hotel at another additional charge. I then went back to the office the following day Friday 7 Nov via another taxi ride. I did not have my wallet at this time and was not "qualified" to rent the car. I took that taxi back to hotel again to retrieve my card. Please note that when I arrived at the office in the morning, I stood in line behind two clients that each had complaints.

Beware when renting a car from these crooks at the San Francisco airport. The upsell charges are not transparent and the clerk I rented from was an outright liar. I rented online a compact car for what seemed like a reasonable price. Payless is not a convenient location like other rental agencies but initially I thought no problem because the presumed savings were good. However, after waiting in line for 45 minutes I began to doubt the value of the online savings. When I finally took my turn at the clerk's station, I was immediately placed into a upgrade car. I told the clerk I would stick to the original rental selection. She said, "No problem but the Mustang is the only car available". When I asked if the price was for the original compact car she nodded. Looking back I realize the head nod was weak and hesitant. I left happy to have finally secured a car and off for a meeting. Total time to make this purchase including shuttles from the airport: 2.5 hours. After returning the car two days later, I received no paper receipt but did sign the scanner receipt. Only after receiving my credit card statement did I realize I received a $300 upcharge for 2 days rental. BTW- Contacting Payless corporate is a waste of time. It's institutional fraud.

Payless- Denver, Co. I rented an economy car (because I was driving a long distance and gas mileage was important for me this trip) from Payless last minute as I arrived into Denver. I spoke to a representative via phone and he was very nice and accommodating. He quoted me $58/day price and I accepted as I didn't have time to shop around. When I arrived at the desk, the lady at the counter was terse and immediately tried to upgrade my vehicle. She stated with all the snow in the area, they recommend a 4-wheel drive vehicle and it would only be an additional $20. I declined. She became more terse. Then she recommended I buy their insurance coverage and I told her my insurance covers me, so no thank you. She tried again to sell me their insurance and I refused. More terse. She had me initial that I inspected the vehicle before leaving as we were filling out the final documents. I believed someone would go out with me to check the vehicle out. Instead, she pushed the keys at me and said "The car is at the end of the lot. Use the clicker and you should find it. And if there is any damage, they are taking it right out of your account." I fumbled with my luggage and eventually found the car.

Reserved a vehicle online through AARP Expedia at Payless Car Rental. Took my receipt to Payless to rent the vehicle and had the unfortunate experience of dealing with Rental Agent, Joe at the rental counter. After informing Joe that I had a a reservation Joe informed me that Payless would not be honoring the price that I had been guaranteed through Expedia. Joe stated that since I had not directly rented the vehicle through the Payless website that I would be charged extra for the Roadside Service Plan. Joe then gave me the receipt with the extra Roadside Service Plan charge on it. I then went outside to pick up my vehicle and upon further reading over the rental agreement I noticed that rental contract stated that I could decline to purchase the Roadside Service Plan.

I rented a car through Payless Car Rental using the internet. When I went to the counter, the price went from $184 to $217.34. I questioned Joe, the sales agent, and he said the increase was in the fine print. Later realized he charged me for roadside assistance which I never agreed to. This is fraud. I have been trying to remedy this problem with no success. I talked with other travelers on my flight and the same thing happened to them.

Paid $51 for a compact car rental for one day (a little pricey, but whatever). This company put a $400 hold on our debit card. $400!!!! Seriously... NINE TIMES the rental cost. Good grief!!!

The clerk at the desk, Daniel, was one of the most extraordinary smiling, lying, greedy, scammers I have ever met. He methodically changes the subject as he tells you he is doing you a favor and upgrading you seemingly at no charge like he is your best friend. All the while he does this, he is talking personal stuff to distract you. I told him, "NO to an upgrade charge and NO to added insurance" as I already pay for car insurance with my own company.

Two weeks ago I reserved a 4 door full size. Got a mustang that was about to fall apart. I'm 6'2" and 55 yrs old. Was headed in to see daughter in hospital, didn't think I would make it. Then when I went to return it, they had the return gate blocked with a car. Had to drive around and get the guy to lower the spikes so I could drop it off. Flew in today 20 people waiting, they didn't have any cars. Told me to go ask budget rental. She could have turned her head and asked them for me, they are the same damn people. Behind the same counter. My $13 a day car cost me $29 a day because I didn't time to shop around. At this point I went to Avis. Never Again! Damn Crooks.

I booked a car from ACE (Payless) Indianapolis (E Washington) and went a long way out of my way to pick it up, only to be told that under Indiana law, as a Canadian I had to have an international driving license in order to rent a car in that state. This is insane and incorrect. I went across the street and rented one from Enterprise with no problem, and got a better rate into the bargain. Will not bother with this company under either name in future, and have been happy to share this story with others.

On 9/28/14 I was in Providence RI and I had already rented my car online, upon arrival I went to the counter and had to wait a substantial amount of time as there was only one person on duty and he kept letting people jump ahead. In the meantime I noticed another car company that we have in Florida so while we waited my wife walked over to ask them how long they had been in PVD, being from the area originally I was curious.. The man in front of me overheard my conversation with my wife and I and told the gentleman that we were probably looking for a better price which was not the case.

Las Vegas airport - We booked our car through our reservation with Southwest (who we love) and figured the lowest rate was fine for just the two of us and just needed to get from point A to B, etc. We booked a midsize for 9 days for $239, including $90+ taxes and fees. When we arrived at the counter, the lady was very friendly and talkative and as she's putting the information in the computer, she asked if we wanted just regular or upgraded insurance. We told her we were fully covered with our insurance company and didn't need any from them. She said that we could be charged up to $50 a day for "downtime" if the car was in an accident and that our insurance company would not pay that. We said we would take our chances and declined. This put her in a bad mood immediately but had us initial and sign that we declined. So then she said we were finished and I asked her what the total was and she said $296. I showed her the printout from SW reservation and she said, "Oh that's just an estimate." I kept arguing with her and she looked at the detailed print out on the computer and said, "Well, they didn't include the roadside assistance, which you have to have." We said no, we have it with our insurance and she said there were no spare tires in their cars.

Was in an accident outside Nashville (not my fault) with my son. Car was totaled and towed away. I was taken by ambulance to hospital where the trauma unit cut all of my clothing off. I knew no one in the area and after being released from hospital Payless was contacted. Was told to go to Knoxville airport to report accident, fill out incident report and original contract would be cancelled. Took cab to Knoxville airport in hospital gown, by cab in a wheel chair. Was then told by man at counter that he was new and didn't know what to do and there was nothing he could do for me. We were forced to rent another car from Hertz. The accident occurred on Nov. 1 and because the police report isn't yet available I am still being charged for a out of service vehicle.

Payless Car Rental, San Francisco - I paid for a full size car a Ford Fusion. When I arrived I was told that there were none available. I was supposedly given a comparable car which was not in the assigned spot I was told, so someone had to go out and find it. It turned out to be a compact Mitsubishi Lancer. When I questioned it the manager he said "that's all we have or I can rent you an suv for an extra charge." After an argument which got me nowhere, I had to take this car which when you are 6' 4" tall 250 lbs was quite cramped and we couldn't even fit our luggage in the trunk. The car was filthy and dents and scrapes all around not to mention the stains on the back seats that I don't even want to know what they were. Also the next day the car overheated and we had to pull over and put water in it.

I rented a vehicle from Payless at the Louisville, KY airport on October 22, 2014. The total charge as appeared on the bill was $139.47. My company requires that I breakdown all the charges on my travel voucher in order to get reimbursed. When I added all the charges as appear on the bill, I get $129.31. It appears Payless has added in an additional $10.16 without an explanation. I called Payless and they told me they would email me a copy of the receipt. I have the receipt I received when I turned in the vehicle. Good thing as I have not received a copy of my bill from them. I asked for the telephone number for the Corporate Office and I was told they (the call center) does not have the number. My recommendation is to always add up the amount charged. Ten dollars could turn into $100.

As with the majority of other reviewers I would give them negative stars if it was an option. My grandmother, who lived in St. Pete Beach, FL, recently passed away. Seven members of our family traveled there from three different states and I made the travel arrangements. I usually use a reputable car rental company but since I needed three cars I decided to try to cut some of the costs and I tried Payless. I was only able to reserve two of the three cars from them which ended up being fortunate. I'm not sure I could have endured the anger/frustration/anxiety of dealing with them more than twice.

I rented a car from them at LGA airport through Priceline. When I got there, I had to wait 1 hour 45 minutes for a car because they ran out. I returned the car within 24 hours of receiving it from Payless. They gave me my receipt, which for 1 day car rental was $36.63. A few days later they charged me an additional $264.41!! I tried calling endlessly, and either nobody picked up, or if they did, they put me on hold for 10 minutes and then the call just went to a weird voicemail. I called their main customer service # and they could not tell me why I was charged either. They tried to tell me that I was not even in their system and that I must have rented the car under a different name. Um, I don't think so! They had to investigate the charges and get back to me. They finally sent me a copy of the bill 2 days later, and had charged me $200 for dog hair in the car. First of all, I DO NOT own a dog, and I only used the car to go to Ikea and back. They never cleaned the car before I took it because there was nobody there to do it. On top of that, they charged me an additional $64 in misc fees.

I booked a one week rental car on Expedia with Payless, for a price of $337.65. When I arrived to Payless, they told me that in addition, I have to pay additional fees and insurance at the contradiction of what was included in Expedia. And finally, I paid $633.14. Almost the double of the price originally agreed upon with Expedia. I will never use again Expedia and never again Payless.

I rented a Toyota Yaris or similar from rentalcars.com from Payless for pickup at the Atlanta airport from 10/23/14-10/28/14 for $165.97. The Yaris is listed as an economy car and it is four door and can hold four people. When I got the airport, the clerk asked if I wanted to upgrade to a SUV. I told her "no". She then asked me if I realized that I had rented a Toyota Yaris. I told her that I had (that is what was on the rentalcars.com itinerary as the car type). She then asked me if I realized that it did not have a trunk. I told her that I did not (it sounded wrong and I was suspicious, but trusting).

First thing we booked a mid size SUV to go on our trip to Arizona. When we arrived they tell us that a midsize SUV is a Chevy Cruz. In what world is that an SUV??? Then they ask us if we would like to upgrade to a standard SUV and give us a Toyota Venda which on the Toyota website is known as a midsize SUV however I had to pay an extra 30 dollars a day for an upgraded vehicle. When we called to dispute the charge they told us they would get back to us. After several days into the trip we called them back and they told us they already got back to us via email "which they did not" but that we are welcome to return the vehicle when we only have 3 days left on the trip. When we asked to speak to someone higher after the lady told us she cannot do anything, she told us her manager is not available. We then hung up and I will make it my job over the next year to educate people on how bad this company is on both booking and customer service. Please people do not book with this company unless you want your entire vacation ruined.

I pre-paid for my car... got to SFO and was shuttled to Burl to Payless which I did not know and was charge for. Was on a Sat. with two people working and about fifty people or more waiting. I get to the counter and the rental agent KARLINA asked me if I wanted extra ins. I told her "NO THANK YOU." Mind you this place was crazy. I was late where I was to be.. I am trusting her. The left side of the white contract does not have any initialing, while the right side adds 90.00 for collision.

I travel to Las Vegas about 3 times a year and rent a car every time I visit. I have rented from almost all of the rental car agencies. On my latest visit, Oct 19th 2014, I rented from Payless Car Rental and received the worst experience ever. I made a reservation through Priceline.com for a Full-size car rental through Payless Car Rental. I was quoted an estimated total of $179.03. $68.62 was estimated for the taxes and fees associated with this rental.

We prepaid and were very happy with the price as we have rented cars before in the past. As the clerk was checking us in, he rushed us through because they were busy. And because he wanted to slide extra insurance and extra driver charge without us knowing after we got home a $206.00. Making our Payless Car Rental pay more experience!

OMG!!! I only wish that I had check out their customer reviews before renting a car with them. But as the saying goes, you get what you pay for and cheaper isn't always better. My nightmare experience started when I reserved a vehicle for 7AM pickup at the Detroit airport on Oct 11th. I arrived promptly at 7AM along with 4 other customers. After 30 mins of waiting in a completely empty office, we became and began making calls to their "oversees" call center, where at last we were finally connected with someone who did not speak English, and had zero empathy for our situation. It was impossible to find a local office, or someone who could assist us with our reservations. Okay, now the wait time is at 1 hr 45 mins and still no attendants, manager and no one to answer the phones (except of course the overseas employees) who couldn't provide us with answers and so the next best thing was to hang up in our face.

Payless Car Rental at McCarran Airport in Las Vegas - DON'T GO HERE! This place charged us for the collision damage when we specifically told them we had our own insurance and did not need any extra insurance. What began as a $12.71 car rental (per day for two day) ended up at $156.00!! READ EVERYTHING. DON'T TAKE THEIR WORD FOR ANYTHING. BEST TO JUST STAY AWAY UNLESS YOU WANT TO GET S-C-R-E-W-E-D. I just filed a case with the BBB in Southern Nevada. I would STRONGLY encourage others to do the same!

ABSOLUTE SCAM and THIEVES!!!!!!!! We rented from Expedia. Upon arrival I was working with an agent and denied extra insurance. All was well until his manager - LUIS ** (herein referred to as THIEF) - cancelled the agreement, ripped the contract and said - it was mandatory!!! MANDATORY!!!!!! He said check the policy, blah, blah, blah - after 20 minutes of argument, I decided to check the policy. Surprise Surprise --- IT WAS NOT MANDATORY as THIEF said it was. The insurance is optional! After being called out, THIEF decides that I need to put a $14k deposit on my credit card for the vehicle. According to the policy, they can ask for whatever they want. These people are thieves and it's a shame. They are not allowed in the airport and I now know why. They need to fire LUIS ** and close the location down. It's disgusting.

My husband had rented a car from Payless in Phoenix AZ on 9/28/14. The man who attended him was **. He went to the back and spoke to a co worker, they were laughing then he came upfront, told my husband ok he will get a car. The rental was for 3 days @ $30 per day total of $90 plus tax which it should of been at least $200 but not at all was he offered insurance for the car but they decided (payless) to add it themselves and the total of car rental came out to $ 427.19 for only 3 days plus $350 deposit. I called them, emailed them and no response. I have a copy of my husband contract and has no initials on every coverage that have on the contract. The only thing there is is his name, last four digit of credit card and information of the car was given. I asked for a copy of theirs but no response. I believe they had forged his initials on their side of contract.

Searching for cheap car hire at SeaTac Airport, Seattle WA, Expedia gave me a quote which seemed a good deal at Payless Car Rental, 3150 S 160th St, SeaTac WA 98188. The deal involved paying Expedia $72 for a Car Insurance Travel Protection Plan and paying Payless $214.65 plus $117.29 in taxes and fees (Total 331.94) for a compact SUV for seven days from Sept 11, 2014. When I collected the car, the only extra I agreed to on top of the quoted fee was Pre-Paid Fuel at $60.26. This would have made the final bill about $274.91.

I rented a car for my husband George ** in New Orleans for a rate of $104.99. We ALWAYS pay for a tank of gas up front and that's what my husband thought he had. When George returned the car to the New Orleans airport, he was charges $9.89 a gallon for $107.60 plus 10.75 sales tax on the fuel of $20.94. Now I ask you who charges 9.89 for fuel????? I have sent many comments for the Payless Service Desk and got an email back saying they would create a support ticket request or rep would contact us. Has not happened. The date of rental was 17 Sept 14 - 20 Sept 14. The confirmation #**. Can anyone do something about this company being so dishonest and overcharging? We had to go back to New Orleans this past week and the charge from Alamo for car returned without refueling was $4.50. Please tell me how Payless can get away with these charges.....

When we arrived at counter the agent stated that she wasn't sure if they had any cars left. She preceded to tell us that she had to go check to see if a car they just got in was ready. She came back and stated that there was no one around to ask. She left again to see if she could locate someone and we asked how long it would take. She then said she didn't know and did not offer any suggestions or compensation. We asked if we could ask the other car rentals there for a car as we were already there 30 minutes. We got a car from Hertz and finally went on to our destination after 1 hour.

Rented at Providence airport for a 6 day period. Got a VW with over 32K miles. The ignition key worked hard from the outset, i.e., difficult to turn to the off position and to remove. On the 4th day the key would not turn to the off position, the engine was running and could not be shut down even after removing the battery leads. The rental agreement says to call the rental location at the airport but there was no answer there after multiple tries. The roadside assistance number provided connected to Avis, not Payless. The Avis agent connected me to the Payless roadside assistance center where the agent told me that, since the engine was running, I should drive it (50 miles) back to the airport. Informed her that there was no answer there and she tried to call and confirmed that fact. She nevertheless insisted I drive the car back to the airport.

I rented a car Sept 11th - Sept 17th. I was charged a total of $406.00, $200.00 of that being a security deposit and when returning the vehicle I was told that my security deposit would be returned 3 to 5 business days. I have called Payless Car Rental 3 different times and given a different date each time. I waited for those dates and still no security deposit. I called today 10/08/2014 and spoke with a lady and she said that it was done on the 18th and that it would just be added to my card... I said no that's not right. I used my debit card and it would show once back into my account... This is not right to the paying customer and I will never rent a car from Payless Car Rentals again! Still waiting on my security deposit.

I was forced to buy the Collision Damage Waiver $167.92, in order to get my rental vehicle on 7-5-14, even though I have rental insurance coverage on my current policy, and did not need it. Orlando Agent ** told me I had to buy the waiver or he couldn't rent me the vehicle. The previous 2 years, I've rented from Payless without the waiver and had no issues. When I told agent ** this, he told me that was impossible. I found out later, when I returned the vehicle on 7-12-14, that they were doing this to a lot of customers, if not all, and that the waiver wasn't a necessity to rent the vehicle.

I went on line to find the best deal to rent a car in Toronto to visit Niagara falls. Never had been and was on my bucket list of things to do. Not having a lot of money, was doing my best to found what I thought was a good deal. $33 per day, wow a great deal (not). That's $66 dollars + tax. Wow. More than 1 day rental $37 but fine, ok, total to be $99.71. First they want a deposit $500. OMG, I have rented cars before and there has never been that high of a deposit.. Sorry but I am not rich, just wanting to see a beautiful sight on my bucket list and on a budget. Finally they went to $300. OMG, but I paid now not having money to spend but still get to see the fall for 2 days.

I reserved a car online, with an estimated TOTAL quoted cost, to be picked up at Seatac in Seattle. My husband flew in a day earlier than me, so he picked it up. When I checked my online credit card account, I was surprised to see the charge was $50.00 higher than the quoted price. After calling my husband, he assured me he specifically stated he did not want any insurance, fuel or extra services. I have reserved cars numerous times online, and the total cost is usually a few dollars discrepancy, not $50.00 for a 6 day rental.

I went online to find a car rental at the airport in Louisville, KY. Got a contract at Payless for $90.64 with a pick up on Sept. 7th @ 11 am, returning Sept 10th @ 9 am. I brought the car back with a full tank of gas Sept. 9th @ about 5pm. They tried to charge me $128 until I complained that it was a lot more than my contract. I was told that I bring the car back late. I show them my contract for the 10th. They went to the back and re-worked it still charging me more stating that it was an early return fee this time. $103. By this time, I had to catch my flight.

We reserved a minivan for a week for $366. At the counter I agreed (against my better judgement) to pay $15 a day for "mandatory" insurance--which wasn't of course mandatory. When we returned the car--on time, clean, and full of gas, we were billed $20 for an airport shuttle ride. We didn't ever use the shuttle--we were driven by family to and from the airport. I noticed the charge, but we had a flight to make and we've rented from them before so I figured $20 wasn't bad and didn't dispute it. Then they billed us $70 more than the "receipt" said we owed them. I have not spoken to a human in numerous calls to their office. In total, a $550 bill included $90 for fictitious charges.

I rented a car from Las Vegas... where I wonder what made me go to the desk of this company. The lady Natasha who just wanted to make me rent the car misinformed me... I rented a Chrysler mini van for 8 days with a total more than $900 dollars. I has asked her I need to drop the car in Los Angeles which she quickly said, "Ahhh that is not an issue at all. I'll definitely help you with that' .... and told us that "you need to drop this car just 20 mins drive from LAZ airport..." On the day of my flight back to Pakistan my father dropped me and my family to the airport and went to quickly drop the car as he was informed by Miss stupid Natasha that a shuttle will be provided from the point he drops the car to the airport....

The San Antonio office was completely unprofessional. Since I used a debit card to prepay my rental, they placed a $200 hold on my card - folks make sure you plan for this and read the really fine print. I have called them several times and left messages, they have yet to return my call. I called the 800 number for customer service and the agent was rude and simply told me I had to deal with the local office.

STAY AWAY FROM PAYLESS CAR RENTAL IN PHOENIX. Payless in Phoenix airport uses the old bait and switch. After I told them and showed them that I had full coverage insurance and declined the roadside assistance, it was still on my bill. I pointed it out and he said, "oh yes, let me fix that." He (David) then shoved another paper in front of me and said we are all good now. Just sign here, here and here. I signed and left.

Rented a car in Vegas and within 10 miles of leaving their facility the tire blew and caused a lot of damage. Payless said they would investigate but all they did was sic a collection company on me.

First of all, the price they gave me on the phone was much lower than they charged. The first car they offered me was a piece of crap. They put me in another car, however, it only had 3/4 tank of gas. I didn't realize it till I pulled off the lot. Went back and the girl said it was on the yellow piece of paper she gave me. She just didn't bother to tell me. This was true, however I have never rented a car that you returned without a full tank. I think this is one more little way they rip you off. She put me in a third car. This doesn't sound like a big deal, but I have a bad back and had to load and unload my luggage 3 times. The windows are so dirty I can't see out of them when the sun hits them. Besides this, the customer service sucks. I will never use them again.

Warning!!! Do not use the following for a rental car reservation: Payless Car Rental, Montreal Airport (457 Michel Jasmin Road). AirportRentalCars.com (the online agent). FlexRez Customer Service (the parent company of AirportRentalCar.com I believe). On Friday evening August 8, I arrived in Montreal at the proper time with a confirmed Payless car reservation. I had the confirmation number for the rental car, which both Payless and FlexRez confirmed during the ensuing discussions. Why were there ensuing discussions? Because there was no car. Payless had rented all its cars and, shrug your shoulders, tough luck for me. Neither Payless nor FlexRez did anything at all to help address their problem, which of course was now my problem, despite numerous phone calls and emails. There were no rental cars to be had at the airport, nor in Montreal proper.

We prepaid a Payless reservation online for a trip to San Francisco to visit our children. I indicated that I would arrive at 10:30 p.m. That was the time my plane arrived, so it was 11 p.m. by the time we collected our luggage and got to the offsite shuttle area. We waited for almost an hour and finally a driver from an Advantage Shuttle told us that Payless closes at 10:30 p.m. We had to rent a Hertz car for double the price. The next day I called Payless to explain the unfortunate circumstances. They said I should have read the contract more closely, which says their office closes at 10:30 p.m. They refused to give me a refund and are insisting I pay for the entire rental fee, even though I never used one of their cars!

I will never, ever rent from this company again. I looked for cars at rentalcar.com and I choose one that wasn't too expensive and I mistakenly picked Payless. Huge mistake. Not only did we have to call 3 times for the shuttle to get us from the airport to take us to the rental place. But they made me take mandatory insurance which I was already getting with my credit card. I rented a Ford Fusion since I needed a car that would have room for 5 passengers and what I got was a Sentra. When I complained about they said they didn't have this, that only their parent company did. I was charged close to $600 when I was originally told less than $200. This totally pissed me off but I had to do it since we were already there. Again, I will never rent from this company again and I will make it my mission to bad mouth them to everyone I know.

I rented a Payless car in Seattle for 5 days. On Day 4 the car was towed. When I went to the towing company to pick it up, Payless refused to fax a copy of the rental contract so I could retrieve the car. I was forced -- disabled and with a child -- to find my way back to our hotel (which was luckily at the airport). The next day I was told that they were on their way to pick up the car. They waited a week. First they charged me the $200 deposit for late return of the car. Since then they've charged me more than $600 (in two different transactions) with no notice, invoice, explanation, or anything. (I am fully prepared to pay for the ticket and tow and tried to do so already.) I dealt with a few different customer service people; the supervisor "Maya" was the WORST. She was rude in addition to being unhelpful and disinterested. Terrible company. Terrible policies. Terrible people.

I rented a car to go to Jacksonville to attend my son's Swearing in ceremony to the Navy and to see him off to boot camp. I picked up the car. I was given misinformation about the cost of insurance and the cost of refueling if I brought it back empty. I was told comp and collision insurance was $17. I was not told it was per day. I was also pre-charged $27 for insurance when I reserved the car so I was charged twice. I was told that it would be $3.17 a gallon if I chose to do a pre-order refill. I was not told it would be $10 a gallon if I didn't chose the pre-order and brought it back in need of gas. I realize this was on the contract, but I feel very strongly that the rental agent should have informed me of this verbally.

I rented a car from the airport Payless Car Rental company in Phoenix, Arizona. Original quote was $162.83; final bill $404.82. They charged me for collision damage waiver though I said I didn't want it because my insurance already covers for everything; they said initialing says you decline but the fine print says you agree to purchase. YOUR receipt doesn't show what was initialed or not. When I saw the final price prior to taking the car, I commented that it was high and Dewry stated it was because of a $200 deposit for the car and not to "worry because you'll get it back when you return the car". When I returned the car, he then stated that it was an additional $200 that he was talking about, not the $404 (nowhere in the conversation was the price of $600 mentioned).

They were going to charge me an extra $4.99 per day. When you give a price it isn't the final price you will pay. Employee said it was on the website. He was customer no service. I go to Las Vegas 2-3 times per year and will NOT RENT FROM PAYLESS.

I can't believe that a company would charge a "convenience" fee plus the tolls when the state of Colorado does not allow you to pay the tolls as you drive through them. I do not have a problem paying tolls. I should have the opportunity to pay at the time I go through them. Since this is your policy, I will never again rent from Payless Car Rental.

Worst experience of my life!!! This place should be shut down. It's the biggest scam I've ever encountered! For starters if you ever need to get a hold of them, be prepared to waste about an hour of your time redialing until someone finally answers the phone. The car they gave me had a tire that lost air every 100 miles I drove, so I had to stop every hour to put air in it. It also made a very concerning noise when going over 45 mph. I was practically waiting for the moment that the car would break down on the side of the highway. (Thankfully it didn't.)

When comparing quoted prices, beware of Payless. I booked at a base rate of $126.24 + $3.79 "taxes and fees" - but there was no disclosure that their mandatory liability insurance (plus a CDW) would boost the cost to TRIPLE that quoted rate. I was left wondering, whether the seemingly much higher prices of the mainstream rental companies would have ended up being much cheaper. But, after two days of travel and having taken a shuttle and then waiting 1/2 hour to be served - who has the energy to try to alter plans in a foreign language. The local rental agent was very friendly and professional during pickup and drop-off - and I was perfectly happy with the car itself. But I did feel tricked by them quoting 1/3rd of the actual final cost.

I rented an economy car in ABQ, NM Airport from Payless Rental on 7-20-2014. I had mechanical problems with the car on the second day. I called the rental company, they would not come. I started the car up, eventually shut off everything and took it back with a fourth tank of gas and they charged me $93.65 for gas.

I rented a car from Payless in Seattle. I told them I wanted to decline all extra coverages because I have insurance. The agent asked me for my insurance company and card and I showed it to her. She told me to initial to decline the extras. But they charged me for CDW anyway.

We went to Las Vegas July 5-7th for our daughter's wedding. We paid $99.36 for a rental car through Priceline from a well known rental car agency who had accepted our offer. After driving from Indiana to Chicago to catch our flight, we arrived at McCarran Airport at 11:45 pm (2:45 am Indiana time) and took the shuttle to the Rent-A-Car Center. My husband went to get our rental car but when he immediately returned, he told me that they were out of cars! I went back and talked to the manager and he told me that they didn't have any cars unless you were a Gold Member. WTH!!

I booked my rental on a third party website. The total charge for my mid-size car was 9.00 a day for 7 days plus 12.00 for an extra day was 135.00 including all fees and taxes. I did not have my reservation paperwork with me when I picked up the car and forgot how much. The clerk asked me if I wanted to upgrade at a cost of 11.00 a day. My brother who was with me, said for 2.00 a day more why not. The clerk said nothing. They printed the paperwork and it was 235.00. Since I didn't have my original booking paperwork with me, I couldn't compare prices.

My caution to prospective renters: Inspect! Walk around your rental before you drive your rental away, and document! I arrived in the wee-hours of the night and exhausted, did not do this for myself. Now, Payless (PurCo Insurance) is charging me $$1,060.51 over and above what my insurance paid to repair the 2-tiny holes (fit for a license plate). On the first evening of my rental, I had been emptying items from the trunk, when lights from passing cars revealed what looked strange to me as I walked passed the rear bumper. I looked closer. There were 2-tiny holes on the rear bumper to the right of the license plate. I drove back to Payless and showed them to the Counter Clerk.

My Car Rental Contract was never fulfilled due to unprofessional customer service practices. I made reservation "on line" and paid for it. I have full coverage on my all new cars I own, so any car I drive I am insured. When I went to pick up my car with my Contract (which I already paid for "online") I showed my full coverage Insurance Card. I was asked by customer service located at Las Vegas... 7135 Gillespie Street.... to purchase additional insurance and when I refused, he asked me for my nationality and also ASKED ME if I brought my "UTILITY BILL from my home" to verify my Driver License!!

Please stay away from this company. I used a travel agent and what I was told the cost would be, was just under $200.00 difference from $149.00 which is what I was quoted from my travel agent. I couldn't contact my travel agent due to it being Sunday. They add on all sorts of fees and taxes that you would think the travel agent would know. They also told me I had to return the car with a full tank of gas. When I went out to inspect the vehicle, it only had a half a tank. I have dealt with shady car rental agencies. This one takes the cake. The BBB needs to know about their practices. This website alone is proof they don't care. If they did, they would respond to these complaints.

Payless overcharged me $200 on my credit card and accused me of late return. From many social media, the same branch has many late return dispute within 6 months. Obviously major operations, failure to register return cars with correct time stamps. They imposed failure to consumers' cost. As usual, the local office won't respond to your complain and the headquarter doesn't care.

I had made a reservation for a vehicle. For unseen circumstances beyond my control, I had to cancel. I know there are terms and conditions but sometimes stuff happens. I was scheduled for a transport pickup for my car to back east. Long story short, it was canceled and I was not aware. I called to cancel my car and they said because it was not a 48-hour cancellation, they said I had to pay for the days I reserved the vehicle. I was willing to pay the 50.00 cancellation fee but of no avail they would not even consider it. My opinion, that's poor business. Yes, their rates are good, but you get what you pay for. I should have read all these reviews before I scheduled this. So sad. Very upset!

I purchased a rental agreement on line for 3 days for approx. 132.00 total with collisions. Once I arrived to Denver Int. Airport Payless rental station, I was helped by Victoria. Who seemed to be a fast talking overly nice person. My fees upon pick up were approx. 260.00, which were double the amount. My reservation number apparently meant nothing to them, except that I reserved a car. I was given a Fiat and was told that she could upgrade me to a compact Jetta for no additional charge. I agreed. I was shoved a piece of paper with circles all over the paper while Victoria kept talking in an overly nice manner and asked to initial and sign.

They added costs to bill which I declined and when they said they would take them off, they added 43.64 for additional gas and will not respond to me. Also I waited in line 1 1/2 hours to rent the car from online reservation.

STAY AWAY! STAY AWAY! STAY AWAY! They are not cheap. Charges on top of your rental rate (not including insurance) will be >50% of the rental rate! Airport based rental companies are 30% more. It makes Payless' cost the same or higher! Bait and switch... Was supposed to be unlimited KM, told only 200 when I got there. Bait and switch more. Was told it would be $38/day including taxes on the phone. Was $47 when I got there.

I've called Payless and left messages with several representatives but to no avail. I don't even have an email for them. The service was horrible and they have not reimbursed me for my deposit. I left messages for accounting but they are not returning my calls.

You get in line at this place, and with the line only 4 people, expect to wait 30+ minutes, as they take FOREVER to just get one person through. Then after you decline ALL additional options, gas, insurance, etc., expect to get billed upon checkout for things you declined. Then submit an online complaint to them, and expect it to take 2+ emails later to get the additions credited. (I am waiting for my bill credits, even though I have an email stating they will.) Overall, SHADY business practices. Go to a reputable rental place if you want to be treated like a human.

These crooks are horrible :( Rented a vehicle online for $290. When came to the counter, agent tricky Kristen offered us an "upgrades" which I reject but nevertheless when she ringed my cc card.... the final bills was $350. When I asked.. they said it was a $60 difference between ESTIMATE and REALITY :( Rejected the deal BUT their Jason **, Corporate Customer Care Center, writes me that they WILL NOT REFUND my money because the contract was a NO REFUND one... trying to make me to use their services. Beware of these thieves. PAYLESS sucks.

To be fair to other Payless representative working at SeaTac rental facility, my experience is based on dealing with representative name started with initial "N" at 9:00am on 04/05. I booked a mid-size car (Nissan Sentra or similar) from Priceline.com for 2 days with a total of $38. At the counter, she asked if I wanted to upgrade the car for 50% off. She said the Nissan Versa assigned to my rental is a very basic car without Cruise control, Auto lock & Auto window. I told her there are only 2 of us travelling and the car is sufficient for us. (Although I'm surprise I had never rented a car without these 3 features). When I picked up the car, it has these entire features. Using such dirty tactic to the extent of lying to customer is unethical & dishonest business practice.

FALSE ADVERTISEMENT. I rented a car to go for a weekend to Orlando. I rented online for 46.00. When I returned the vehicle, it was 173.00. Their excuse was taxes **. I was so mad but it’s my last time using that company and I will make sure none of my friends or relatives rent from them ever.

I checked in to pick up my car rental at Payless and was told they did not have my car available. I was given my bill which I reserved for $134 and it was $252. I asked about the additional costs and it was for additional liability insurance and gas, which I'm told is $3.65 a gallon but the charge came to $66.52. When I asked for the tank size, I was told 15 gallon which comes to $4.40 a gallon. I had them take off the gas and the additional liability insurance as I have my own insurance through Geico and on my Amex. He then asked me to initial in 5 spots and take a look at the car outside.

What an awful experience. Our internet quote was around $600. When we got to the airport in Phoenix our agent offered us an "upgrade" for the "same price because someone had cancelled." As for insurance, he asked us if we wanted full coverage or partial coverage. We were tired and just off the plane and didn't realize that another option was no coverage since we have full coverage already! We told him there would be one driver. When we got our bill it was over $1000! I questioned that and he said it was due to the high Arizona taxes because of the spring training stadiums.

Travelers beware! Payless pulls in customers with low rates, then piles on the add-ons until you're stuck with a bill that is two or three times what you expected. I reserved my car through Travelocity for about $173 per week; with fees and taxes, I was prepared to pay about $289. I ended up paying just under $600, including fill-up, for a car I drove 221 miles. (BTW, the Elantra was badly dinged and dusty; the upholstery was downright gross. But, hey, the price was right ... uh, wrong). The counter agent shoved a form at me and asked for my initials, all the while keeping up a distracting faux-friendly patter. He didn't ask whether I wanted the collision insurance (more than the week's rental fee!) or roadside assistance. I've rented plenty of cars, and I've always been asked (I never take on extra coverage because my auto insurance includes rentals). When I submitted a complaint, I was emailed a pdf of the form I'd initialed (but had not been given a copy of). Customer service offered to refund the cost of the roadside assistance ($34.93) since no claims were made. When I responded that I hadn't needed the collisions coverage, either, they blew me off. I got a crappy vehicle and paid a small fortune for the privilege. Steer clear of this company...

I rented a car at the San Francisco airport from Payless and had the very same experience I now see others have had. I specifically said I did not want any additional coverage and was told by the agent to initial the waivers. When I returned the car and looked at my final bill, I had been charged for every possible coverage, including roadside assistance! I have AAA! I never would have knowingly agreed to those coverages. When I complained and asked for a refund, I was told they had a tape and I had agreed. A tape if it exists must have recorded my statement to the agent that I did not want the coverage. Their rental form is intentionally confusing.

I rented a compact car for use in Phoenix and was given a midsize car instead. This was fine except for the fact that they tried to charge me for the upgrade even though I reserved a compact. The agent I worked with was rude and pushy and I had to wait over fifteen minutes to get assistance when I picked up the car. They also forced me to get the insurance because I only have liability (which they wouldn't accept) and wouldn't allow me to waive the insurance completely and take full responsibility if I got in an accident. That almost doubled my bill. Then, when I went to return the car, there was a ridiculously long line in the return area and I had to wait to get my car checked in for about ten minutes. I wouldn't have minded except I didn't see any employees working or checking the cars in front of me in. Overall, it was a terrible experience. I would not recommend this company to anyone. Pay more and to someone else.

My husband and I rented a car in Phoenix and were given what appeared to be a great rate of $137 for 6 days on a car. However, I believe that the documents that I signed were not the same as those produced by the agent, Katherine when we returned the car. We said we wanted insurance with full coverage. We were told that the cost would be about $60. We were delighted to get such a great deal. Were we surprised to find that when we returned the car that our total bill was over $1018! They charged us $129.90 for an upgrade when they told us that we were getting a special deal of $137.46 for the rental period. When we asked to see the original contract, we were given a photocopy which I believe was modified. When we asked to speak to the manager, 3 of the agents were rude and dismissive. We know that we were misled if not the victims of outright fraud. Switching the vehicle that we had reserved, created confusion.

I was rear ended in Los Angeles on June 22nd of 2013 by a Anton ** who had rented his car from Payless Car Rental in San Francisco. That day I called the rental office and was told there would be a delay until the car was returned. The driver ended up totaling the car in a subsequent wreck and this delayed the response by a couple of weeks.

On February 1, 2014, I went to the Atlanta airport counter to rent a car from Payless Car Rental. The polite young salesman that waited on me quickly printed up the invoice, asked me to sign and initial in several place and proceed to give me the keys to the car. I questioned the salesman about what I was signing and what I'm purchasing. He explained collision insurance is INCLUDED with the rental agreement. I understood that to be not optional and not an extra fee. However, I did initial and sign the agreement. After receiving the car I had time to carefully read the agreement and because I was not given a choice whether or not I need extra car insurance.

WOW. I wish I would have read all the reviews on here before I booked with Payless. I thought I'd save a few bucks - BOY WAS I WRONG. Not only did I wait THREE HOURS for my rental car to get "washed," but they overcharged me by 5x the amount I owed. They initially charged me $33 for 2 days with the rental car. It wasn't until I got home and looked at my online banking that I realized I'd been charged $183! I called Payless, and after being on hold for about 2 hours, finally spoke to a customer service rep. She insisted that I'd returned the car with a scratch on it (which is not true - I returned the car in the exact condition I got it in). Payless refused to refund me any money.

I returned the car at 5 am at the Pittsburgh Airport. It was dark and I had a flight to catch. The attendant claimed that I put a small scratch under the front bumper. It was so small that I could hardly see it. And I know that whatever it was I did not put it there because I drove the car to and from my destination and that is all - without incident. I wrote this clearly and specifically on the paperwork required.

I booked online from Car Rentals.com and thought that Payless was a good fit for what I had the money for. They quoted me 119.30 for 6 days. This is the place at the Orlando airport. When I got there, there was a couple people ahead of me. One guy looked like he was really upset about something. Right then I should have got out of this place. It is a very unfriendly place. When I got to the counter, I showed the lady my quote and I was here to pick up my car. She told me I had to add all extra kinds of insurance. I refused, she then told me if I got in to a wreck that I would have to pay something like 75 dollars a day while it is being repaired, and kept giving me the scare treatment.

I decided to use Payless to save a little cash on our trip. Getting there was fast. But once there it took us over an hour to get to the counter and I get to there I find out that the insurance is outsource. Took me another 15 min. The agent told me that I would need the e-pass because the tolls do not take cash anymore. So I ended up paying $3.99 a day and only used it 3 out of 7 days. The highway does have cash booth. The car I was given had a lumpy tire and whenever I was done driving I had to push the bumper back into place. Pay more, wait more. Going back to Enterprise car rentals.

Beware of this company. They advertise UNLIMITED MILEAGE on their provider websites like One Travel and when I booked a minivan and we called to find out and they told us on the phone it's unlimited. We needed unlimited kms as we were going from Toronto to Ottawa and back. When we got to their office the next day (which we couldn't find easily) to collect the car, the guy told me it's only 200 km free.... and he went ahead to tell me that he can sell me additional kms for about $30 more for 500 kms which still would have not been enough because of the distance.

On Tuesday, January 7, 2014, my husband and I had reserved one of Payless' rentals cars. We went to the airport to get it and instead of being kind the woman that assisted us was rude and very disrespectful to us because we were **. They did not explain their policy to us correctly and sent us on a wild goose chase. They laughed at the fact that we did not understand that they did not accept prepaid credit cards and made my husband and I feel really bad in the process. They treated my husband and I worse than animals. We had apologized for not knowing their policy, but did not deserve to be treated like that. I am a Fulton County School teacher and I don't advise anyone to use Payless car rental because they are cruel and disrespectful to ** customers. I hope that things get better for others in the future, but my experience was terrible.

Don't do it! Stick with the reputable rental companies. Our $214 online reservation became a total charge of $524! Counter agent will aggressively try to upgrade your rental, saying whatever he thinks will do the job, including misrepresentation. Payless is now owned by Avis-Budget Group. You might want to keep that in mind when making your next rental. If in doubt, look at Better Business Bureau, Yelp, Ripoffreport, and many other sites. Stay away from Payless!

The company not respecting the customer and it's not pay for less, its pay for more. It's first time in my life I used this company and it will be last. I will not stop give my experience about them. The manger in Las Vegas airports for this company so bad. Also the employee, the one make the contract, not honest. My contract online booking $98 for 4 days; I find he make the contract about $240. At the beginning I thought its estimation only but when I drop the car they make it actual. This company it will not success soon if they acting by this way.

I rented a car from Las Vegas airport to drive to Zion National Park. They asked if I wanted any additional coverage. I responded telling them I only wanted what was required because I would be covered by my credit card. I initialed where they told me to on the agreement and went to where I had to wait for my car. Upon my return the attendee handed me my receipt only to see my charges had doubled. When I went to the counter to question the additional charges, they told me I had requested the minimum insurance charges that are offered.

I reserved a car for our trip. Our plane was delayed so we were 2 hours late and they said they cancelled our reservation. My original price was $137.02. They told us they could give us another, for $277.90. My reservation is still on there when I look it up, by the way. So we had to get another car, had slowness across country and we were tired. They put us in a car with no gas and a check engine light. We go back in and complain and they give us another car without giving me new paperwork on it. This car we drove one day and check engine light came on and the brake light kept going on. Brakes were grinding on it and when we went back, they said they had no other cars. We kept it but did not drive far like we wanted to do in case it broke down. Complained to manager about whole service and price and reservation issues. He did not even bother to get out of his chair. Also noticed expired tags on car. Never will go here again!! Fraud!

We signed up to rent a car from Payless Car Rental through an online comparison site. The rate was far cheaper than any of the other rentals, and we never tried them. So we went ahead a reserved a car. When we got to the counter it started with: I confirmed the reservation but wanted my Partner to drive. She said that was not allowed and we would have to cancel the reservation and get a new one - of course the rate was considerably higher. She made a comment that "if you are husband and wife then the second driver is free - else you have to pay $10.00 more a day"! So, this is certainly not a gay-friendly organization.

This company must train their agents to lie. I had an online rental agreement. Agent said car was not available but would be happy to find me a replacement. The agent's idea of a replacement was over $200.00 more. I said no and would go next door to another rental company. So agent says would I agree to an upgrade for $5.00 a day. Being in a hurry, I agreed. Big mistake. I should have run for my life. Let's make this short and clear. Online rental agreement $280.00, 9 days. Actual cost, $854.32 plus $250.00 charged to my credit card for gas or towing if needed. I agreed in total to $90.00 in extra charges. I thought I was paying $370.00 range for 9-day rental. Thank god, I have some tech friends that are gonna punish these rip-off Jerks. Let's just see how long it takes to make the national news.

I reserved a car 3 weeks before my Tampa Bay, FL vacation. I order a full size for a pick up at 11:00am on 09/14/2013 Thur 09/21/2013. When I got there the counter person said that I had a choice of 2 - one was a Kia Soul and a Nissan van. I did not order a van and wanted a car. In the mean time I was looking at the Kia Soul because the rep (JOE) ask me to at least look at it and get in it. I was willing to take it but the time I got back to the counter someone else was loading it up. Another rep gave it away (should have been on hold until I gave a answer). So I had to upgrade (not my fault) and what would have cost me $128.00 now was costing me double.

I reserved a car online from Payless Car Rental Atlanta Airport for the Labor Day (2013) weekend. The cost was $92.00 for the weekend ("Great," I thought!). I posted my itinerary to make sure the car rental would know my arrival time. 12:45 pm. by the time I gather my luggage... and rode the train to baggage and to rental car city, it was around 1:50 pm. The counter rep informed me I was late for my 11:00 appointment (huh) and no more cars were available. After a couple of clicks on the computer, she came up with if I paid $60.00 more, she would be able to find a vehicle for me. I agreed to pay more money.

I arranged a 5 day rental from Payless online from their "SFO Location" (i.e. San Francisco International Airport) in preparation for an international flight from SFO at the end of the rental period. Two very important events occurred. First, despite their claims at being an "SFO Car Rental Agency", their office are rental pickup/drop off location is in Burlingame, a full 15 minutes away by Payless shuttle (their answering service recording even announces "Payless, SFO" when phoned).

1 hour before the car was due to be returned, it was destroyed! Keyed, side mirror broken, wiper ripped off. There was no surprise to the staff or questions asked. All they wanted was to charge me a $500 deductible ($200 already held as a deposit). Having a bad experience months prior (charged for a dent on back bumper after return) with the SAME crooked company, I cancelled my debit card before immediately taking the car back. Again, there was NO surprise that they could not charge my card or that I refused to sign their responsibility papers. Has this happened to anyone else?

On a vacation to Las Vegas I reserved a car through Travelocity with Payless Car Rental. Upon arriving at the rental site I gave my confirmation number and ID. I was handed an agreement and shown where I had to initial. Most we're declination of added charges so I initialed all. When the final bill was handed to me the now agreed upon rental was over 100.00 more than what was quoted by Travelocity. I asked the agent why the bill was so high and he explained it was because of Collision Insurance. I told him I had adequate coverage from my Insurance Agency at which point he informed me I had to pay it. Shame on me for not walking away immediately.

Since I posted the last comments, Travelocity has responded in a much better light. I escalated my issue with Payless Rental to the Travelocity Executive Office. They replied immediately about how sorry they were for my experience and they are refunding me the difference in what I booked with what I paid (the cost of that crazy "insurance" they were pushing). Kudos to Travelocity. Payless Rental still deserves the one star. I encouraged Travelocity Executives to please rent a car from Payless Rental themselves to see how shoddy that place is. I really hope Travelocity blocks Payless Rental from being available on their site. Travelocity told me they would be looking into it. Their credibility is on the line!

Red flags abound with this place. However, I'm not as angry with Payless Rental--bad companies are out there in the thousands. Because of that, I book car rentals through Travelocity. I believed that Travelocity would not allow a really bad company to operate through their site. Wow, was I naive. I thought the brokerage fees Travelocity was paid would save me the time of having to research companies myself.

I flew into Tampa at 11:30 am and was picked up at 12:15pm. I arrived at the rental center with customers through the door and angry. Just looking at the parking lot, it was obvious they did not have enough cars, but I was hoping for the best. After waiting in line for 2 hrs, I was told by the Rep that I did not arrive on time so I lost my reservation and will have to wait 30 min. for a car to arrive - no guarantee. I could tell you all the horrible stories of each customer, but would not bore you. Just stay away from this establishment, it's not worth it. It comes off as cheap, but they get you. Read the fine print and even after, be careful. Please stay away. I returned to the airport, walked straight up to the Budget Car Rental counter; I was in a car in less than 15 min.

The cars supplied by Payless have all been excellent. However, the employees are devious and not to be trusted. I rented this car at 12:15am. I received the 'ticket' and asked why it was for $111.95 when my confirmation said $91. I asked where my confirmation was which I had handed to him and he said that he couldn't retrieve it as he had thrown it in the waste paper disposal. He also said the extra charge that I imagined was probably airport charges that aren't shown on the confirmation. When I turned the car in, I found that the extra charges were for 'Roadside Assistance' which I had specifically turned down when I made the reservation.

Our sad story is more of the same. We rented a car online for $98.00 and ended up being scammed for $299.00. We refused the insurance and were charged for it anyway even though the contract stated "Waived" next to the insurance line. Avoid this scam!

Payless Car Rental in San Francisco - After an hour wait, they took advantage of my need to get out of there by charging outrageous fees for things I never wanted. $30+ per day for liability insurance. $12 per day for an unwanted upgrade. They now claim they have a tape of me agreeing to all this (when did they tell me they were taping me?) and refuse to take off any of the charges. A $200 reservation ended up costing $500.

After my recent Payless Car Rental experience, I agree that if the price is cheap, the quality is cheap as well. This was my first rental with them and most certainly the last. I have understood their business strategy very well. They get you in the door with a cheap price online and once you arrive at the counter, they hoodwink into signing up for costly and unnecessary options. Despite my long travel, I was mentally alert to keep refusing every option the salesperson was offering me. What I didn't realize is they also adopt deceptive business practices.

I went to Payless Car Rental today to pick up the car I reserved online through Orbitz, but they did not want to honor the price I got online. Their explanation was something (police?) new was added recently and the online booking would no longer reflect the true price anymore (not verified yet). This new thing is called 'automatic roadside insurance'. I wanted to talk to their manager about this, but the manager is not available (?), so I canceled the deal. Just be aware.

I want to take a rental car for my driving road test. Before I went with Payless, I clearly checked whether I could take the car for driving test. They said I can take the car for a driving test. But later they changed saying, "You should not take car for driving test. Sorry for the miscommunication." Because of his vulgar act, I lost 1 day of my pay and DMV did not allow me to take the driving test. I wasted money. They cheated me. They have a useless manager, **. He is such a useless guy; he does not know anything about rental contract & afterwards he was more of getting money from me. Guys! Please don`t go to Payless; it ruins your life & wastes your time & money. It's a waste of giving a star.

Our family vacation began with a flight to our usual place of destination which meant we were flying into Tampa, FL. Our reservations were made 6 months in advance and now it was time to soak up the sun. First, we got on the shuttle to the off sight rental facility of Payless Car Rental in Tampa, FL. When we arrived and noticed two people ahead of us, we figured that this would be quick and painless at Payless, but instead it was the beginning of a nightmare! I was listening to what the rental agents were saying to the people as they were being processed and a lot of it was concerning to me and sure enough, my wife and I were next after waiting 45 minutes. They asked for the driver's license of all licensed drivers that would be in the vehicle, not of just the driver of the rental.

They altered the odometer and all the records to show me I used 270 miles above my allowed mileage. Therefore, I couldn't prove anything. I won't give them even a star. They don't deserve that much.

I rented a car from Payless in Kansas City and was hit with other charges, making a 2-day rental cost over $400. I go to Kansas City all the time for work and have rented from other companies. This is, by far, the most I have ever paid. I rented the car through their southwest website. I plan on passing this information on to the other tech that go there to not rent from Payless. The price I was quoted was not what I was asked to pay. There is a big meeting there later this year and guess what I will be talking about? This should take a bite out of their rental for the techs that will go there. That’s my 2 cents worth.

I rented a car from Payless Car Rental in Oakland in March 2013. The car that was delivered was filthy and the shuttle was late in picking me up. When I delivered my car, they claimed I owed them money for two tiny chips in the windshield. Funny thing is that the windshield was so dirty when I picked up the car, I would have never noticed chips in the windshield. They tried to make me fill out an accident report, which I refused. Two weeks later, they sent me a $900 bill for the two tiny, I mean tiny, chips that may or may not have been there when I picked up the dirty junker. Their customer service is terrible (bait and switch), and they seem to be "gotcha" focused when you return the car. Stay away and pay more for better service. These guys are bad.

On March 24, 2013, I was charged a "Collision Damage Waiver" at the Payless counter at Seattle-Tacoma airport without being asked about it. I called the manager and she did not reverse the charge. It's the last time I rent from them.

On May 16th of 2013, I rented a car from Payless at Sky Harbor Airport in Phoenix. As soon as I arrived at the counter, I knew I had made a mistake. The man at the counter (Justin. I have no problem putting his name here. He and the company should be ashamed of these practices) immediately started the up sale you've read about in the other reviews. He told me that if I didn't take the renter's insurance at $25.00 a day and something happened, I would have to cover the repair and would be charged $75.00 a day rental for everyday the car was in the shop (I asked an attorney about this at the conference I attended. Completely false).

I made a reservation for an auto in Guatemala City. I was quoted $196 online for 1 week rental. Upon arrival, I was given an additional quote of either $15 a day or $25 a day for partial or full insurance coverage or $371. Upon returning the car in the same condition at the end of the week, I was given a final bill of $553 with no explanation as to how they arrived at that number. As I was in a foreign country in a potential hostile environment, I signed the statement after arguing for 30 minutes with the promise of a dispute. Upon receiving my credit card statement, the bill had gone up again to $615. I complained to Payless to no avail, and now I am having the credit card company obtain an itemized statement.

They charged me the upgraded rate without verbal notice. The counter was crowed and it was late. I ended up being charged about $125 more than advertised.

I rented a car in Phoenix. I explained I was going north and to the Grand Canyon. As we entered the northern part of the state it began to snow hard. Visibility was limited and had no cell reception. At that point, we realized we had no windshield wiper fluid. Actually, what we ultimately discovered is they had filled it with water and everything was frozen. I was not able to reach anyone due to no cell phones. After 2 days of bad weather and having to pull over every 20 minutes to have snow tossed on the windshield (in dangerous conditions), we finally got back to Phoenix. Everything thawed out about 40 minutes from arriving at the airport.

I recently booked a car with Payless. Big mistake! I have booked cars with them before - all bad experiences. On one occasion, I booked a car in Orlando. The agent was rude and obnoxious. When he couldn't upsell on all his extras, he ran my credit card (which took forever). He came back and informed me that the card was declined. I called the credit card company and was informed that the security feature on my card had kicked in. The woman on the phone informed me that the Payless agent had done something when he ran the card. I told the agent what she said and he blew me off. We eventually got a car but it took over an hour to complete the transaction. At the end of the trip, I called the manager at that location and she defended the agent. On another occasion in Las Vegas, I had a similar experience. The agent tried upselling, and when we refused to purchase them, he became visibly annoyed and took forever to finish the transaction.

I rented a midsize car with navigation from Payless through Southwest Airlines. Online I was quoted $209 for a 6 day rental. When we got to the desk, we were told our car does not have the navigation I ordered and that we should go to Walmart to purchase a navigation rather than rent one from them. Then I was slapped with a $145 insurance charge. When I told the man I have full coverage insurance and therefore did not need his "optional" insurance, he proceeded to tell me that I can either pay the unexpected charge of $145 or an additional charge of $300 as a deposit that I was not guaranteed to get back. Keep in mind this is all on top of the $209 I was quoted. We were forced to purchase the insurance or cut our budgeted vacation short.

I booked a car from Payless near the Orlando Airport area. My booking charge for 3 days and 17 hours was $84.98, and I was happy, thinking that I did save a lot.

I ordered an economy car online. I got to Vegas in the wee hours, tired and under duress. I was there for my sister's funeral. I got to the desk. The clerk said, "We're putting you in a Mustang." He didn't explain why, nor did he bother to mention that this would cost me. I signed the contract not realizing at the time that I was being charged for an upgrade. I returned the car and realized my final billing exceeded the online quote. This prompted me to review the billing wherein I realized I'd been charged for an upgrade. I immediately called to complain. I explained my grievance and was told a supervisor would return my call within hours. I never heard from anyone. I called again, was transferred to a supervisor's voice mail and explained my grievance, left my contact information and asked for a return call. I never heard from anyone.

I flew into San Diego with my 2-year old and wife. I have pre-booked an intermediate SUV. We took the shuttle to the lot and I saw a few intermediate SUVs, one being the Ford Escape which I am familiar with. As I was in line, I noticed the employees were dressed in street clothes (the girl was wearing tights and her ** were falling out, the other guy looked like a Mexican gangster). When they had disagreements with the customers, they would hurry them outside to talk. When I finally got to the counter, I said I will take the Escape, a toddler seat and collision insurance. Simon then told me the Escape is a full size and the upgrade is $20 more per day. Do I want to upgrade?