Payless Car Rental Reviews

We have been waiting for 1 hour 10 minutes and still have 6 people in front of us. Two people behind counter. Extremely poor management. Cannot get through to Payless on phone. Two others have left and walked next door to Avis.

Never rent from Payless. One day rental of Nissan Rogue cost me $1064 from Phoenix Airport. There is no one in the Phoenix office to answer calls, and there is no number on Payless website. I am involving attorney to file paperwork with Arizona State Attorney and Phoenix District Attorney. When I rented a car, I was told it's $59.99, and with all the fees and taxes came to $203, which I took, because I was in the hurry, and needed a car really bad to make it to Nogales, Az for 8 AM. All the other rental companies at the Phoenix airport were closed. They also put $200 hold on the card, and they said it would be released in 3-5 days. After that, I had two more charges, and no one to talk to.

I made a reservation to rent a car from their location in the Tampa airport. I prepaid for the reservation. When we arrived, I declined their extra services of "Roadside Service Protection" and "Collision Damage Waiver". When I got home from my trip, I noticed a fee of $149.33 was charged to my credit card from Payless Rental Car. I called and spoke to someone in customer service to try and resolve this overcharge. I didn't even know what it was for? After multiple emails (because you can't speak to a person about a "dispute"), I finally found out that the charge was for the "extra" services that I declined. I was told "the billing is correct" and they would not refund anything to me. I have found multiple complaints about this company for the same thing. It appears that this is how they make their money, by scamming their customers. They should be charged with fraud and extortion. They should be ashamed of themselves.

The staff at the counter clearly gets paid on commission for selling options, and are scamming customers to pad their wallets. Issue #1: I observed the staff tell the couple in front of me that his credit card didn't work, and that they would have to add his wife to the contract to use her card. I didn't think much about it, until they did the same thing to me! My credit card was fine. I even contacted my credit card company after the fact, and they stated that there was no issue and that Payless hadn't tried to charge my card! What a scam. Adding a 2nd driver adds $12/day to the contract. Issue #2: The staff stated that the prepaid fuel option was mandatory. I didn't want the prepaid fuel option, because I was only using the car for a short round trip. They insisted it was mandatory, and added the $50 charge to my contract. What was supposed to be a $68 rental (taxes and fees included), as stated on Priceline, ended up costing me over $150. This is absurd.

DO NOT USE PAYLESS CAR RENTAL. Payless Car Rental was closed upon my arrival at the Pensacola airport. I landed at 9:00 pm, well before the schedule close time of midnight. As a result of the Payless Car Rental leaving early and closing, I was forced to pay an additional $180 out of pocket for a similar rental with Alamo. When I called Payless to see if they would help cover the costs, the employee on the corporate helpline was extremely unprofessional and only provided a link for a request of compensation. Ultimately, they refused to compensate me for the difference and I was left with an additional $120 out of pocket. Do not use.

I reserved my car rental on Orbitz. The total price for the reservation was $195.92. When I get to the rental counter the total charges were $282.91. I showed the rental agent my reservation with a total of $195.92. I was told the additional amount was for the roadside assistance and full tank of gas. I told the rental agent I didn't want to buy a tank of gas from them and I didn't want the Roadside Assistance. She stated that if I returned the car full with a receipt the gas charges would be taken off on return. She would not take the Roadside Assistance off the contract. I waited to speak to the supervisor and he refused to remove the Roadside Assistance. I had to pay an additional $54.16 for something I didn't need or want. I have AAA. This Roadside Assistance is a bogus service. Why am I paying for them to take care of their broken down car? Roadside Assistance is standard service other car rental companies provide without a charge.

At the time of rental at the Nashville airport on October 1, 2015, I told the counter rep, Charmine, that I did not need, nor want any car insurance. 5 minutes later, when she had printed out the paperwork, she told me to initial and sign certain places on the contract. She did not offer me an option to decline add-on insurance. The only options given were 'basic' or 'full,' which I did not fully question. I initialed and signed where requested, and when returning the car 7 days later, a charge for $174.93 (for CDW Tier 1) was on the bill.

We had an early flight out of Baltimore and didn't fill the tank. It was just below half. The return clerk charged us $99.00 to fill the car up. The clerk that gave us the car failed to mention their ripoff policy on gas fill-ups. How can they justify charging $8.00 per gallon when the national average is $2.30?? I will never rent another car from Payless. (Paymore should be their name.)

This company seems to have completely arbitrary and rapacious fee practices. I had rented for a week, anticipating that if needed I could extend the agreement, such as I've done with every other rental agency. When I inquired about extending, the counter clerk indicated there would be a $20 extension fee. Two days later I was told it was not a $20 fee, it was $20 PER DAY additional rental charge. So a car that was costing $15 a day is now renting for $35 per day. The only way I could forgo the fee was to again drive the 70 miles round-trip to the airport to return the first car at the end of its agreement, and I couldn't even rent another car at whatever rate Payless was then offering while I was standing in front of the Payless counter. In that case, I would forfeit the payment for all my unused days to the company.

I rented a car through Payless and when it wouldn't start on Mon 10/5/15, I called them and they told me I should have it towed at my own expense of $102 back to the airport. When I got to the airport I had to wait in line for 2 hours to get a replacement car. I lost 8 am-1:15 pm of a vacation day. I gave the person at the desk the tow card to call driver and verify the return. The employee did so and gave me the replacement.

I rented a car on the internet from Orlando, FL. I went to pick it up when I got there I had to show a utility bill for proof I was a FL resident. My license was not good enough. My passport was not good enough. My gun permit was not enough. Here it is after waiting for a half hour before I even got to the counter for them to tell me "No you need a utility bill." Now I'm coming back from NH to go home and I had rented the car for 4 days all done online. I had confirmation number and everything. It's 12:30 at night I was not even done talking to the gentleman he told the person behind "Come on up," totally ignoring me like I din't even exist anymore. It's like "Are you kidding me?" Who carries their bills from NH to back home in FL?" They told me "Can't help you" and I had all sorts of proof I was from FL so I said the F word.

Arrived in Denver with a car reservation for Ford Fusion for $204 at Payless. After 46 min in line at 10 PM Thurs night to get reserved car finally reached counter. Was told that a third driver would be $12 per day but two allowed so went with two out of 4 adults. Reserved Ford Fusion but attendant said they had excess of Ford Expeditions and few Fusions so would upgrade for free if we would switch. Also said the vehicle was loaded with navigation and hands free. We agreed. The navigation and hands free cell phone did not work. When we returned we were charged for the upgrade, second driver and an additional 51 in fees. Instead of $204 we were charged $397.

They certainly don't care about attracting repeat customers. Last week the clerk said "initial all six boxes to decline additional charges for insurance, road service, etc..." and he circled six spots for me to decline. When I got back home and reviewed the invoice, five of the six boxes you initial to decline, the one in the middle you initial to accept. On the particular charge of road service I distinctly remember telling the clerk that I already had road service... I was charged for a full week of that service. I plead my case to customer no service and they told me tough luck, since the reviewer was not there he needs to side with the employee. Payless is part of Avis and Budget... Never again. It appears that that is their way of chiseling money from consumers.

On Oct. 5, 2015 I reserved a car, pickup on Oct 9 and drop off Oct 12 from hotwire.com for 114.86 for 3 days rental with unlimited mileage. Today Oct 9 at 6:00 p.m. went to pickup the car at Crown Plaza Hotel location on airport road in Toronto Ontario. The whole reservation completely change from 114.86 to 261.85 and when we ask what is change about the confirmation email and the amount of the rental, I been told that the confirmation and when you come for pickup complete two different thing. So ask if I can get the money back and return the car after 1 hour arguing with the Payless renting agent at Crown. The hotwire just tell me sorry but we can't do anything to abort the wrongdoing from their agent. Now I need to know where and who I can go to get help for this matter that I do not understand until now. WHY AND WHY WHY this could happen in Toronto Ontario Canada.

Giving them one star is even too much. The car I rented was beat up, scratches, nail polish marks and a cigarette burn on the driver seat. The brakes was a mess, the windshield was so dirty we couldn't see out the windows and it was raining to boot. We had to physically clean the windshields and side mirrors just to see because whoever cleaned it left a lot of residue. Returning the car is a mess. Our flight out was at 7 am and I called two nights before to see the process of dropping off the car.

I booked a rental through Southwest Airlines for my 9 day stay in Orlando. We arrived very late on Friday night. Took the shuttle to the off site rental location. Had booked for a full size car for 157.00 for the rental period. I was exhausted, after the high pressure sales pitch for the insurance and 30 minutes in line, I was beat. I had declined all insurance and coverage. Once we got to the vehicle we determined our luggage wouldn't fit in the car. So needed to upgrade to an SUV. He said he would do it for 70 dollars more. Okay, 220 for an SUV is doable. However, when I got back in, it was now 358.

I recently rented a car with Payless, my total was going to be about $104, but when I got to the office there was a lot of hidden fees, energy recovery fee, roadside service protection fee, and vehicle licensing fee. I rented the car anyway because I was traveling that morning. My total ended up to be $176 with all the extra fees they charged. I was supposed to drive the car in Texas only, but I had an emergency and I had to travel to New Mexico. I called Payless to ask how much per day they were going to charge me for traveling outside of Texas, the lady I talked to said $10 dollars per day. I thought, that's not too bad. I was in New Mexico for 3 days.

I was at Newark Liberty airport... I had a reservation for 2 pm and I got there at 12:45 pm and had to wait in line for 45 minutes then when I get to the lady at counter she tells me that I am too early because my reservation was not until 2 pm. I told her I would return the car by 1:30 pm. Then I declined the insurance and she wanted a copy of my own auto insurance policy so I had to call my insurance to get a copy emailed to me because mine was expired and I finally got a car at 2:10 pm. When I returned the car I was charged more than double what I had booked it for and the lady tricked me into signing the additional insurance coverage which is why my bill came out so much. The brakes on the car needed work as well... This is the worst experience I have had renting a car.

I rented vehicles for two months from the Tucson location. The service staff was friendly but the management was terrible, rude and I consider them to be con artists. Upon returning my last vehicle two days early, the rep indicated I had a credit but could not retrieve it without contacting corporate and he advised it's very difficult to get a refund (approx 80 bucks). The rep advised to keep the current vehicle until the following weekend and I would only owe 13 dollars and to also call to speak with Max, the "owner" on Monday to advise of the situation.

So I reserve a car in Tampa and find out the rental place is off-site from the airport. Wait for shuttle to rental place, stand in line at least 30 min. as only one person for pick-ups and returns. Was quoted price of apx. $177.00 with $240.00 hold to be refunded on returning car. Started raining after leaving and of course the wipers are not wiping - driving in the dark in a strange town. When I returned car I was charged more than $400.00 for rental. Told nothing I could do and girl was rude! Asked for supervisor - of course not available & was told I was being recorded and someone would call me - wrong! People there were angry not getting service and long lines. Waited for 30 min for shuttle to airport and shuttle doors had to be opened by driver manually as they were broken! They are committing fraud daily.

Took over one hour to pick us up to take to their off-site location, even after calling twice. When I had to be picked up from an associate to get to a meeting on time, they wouldn't allow anyone in my party to be added to rental agreement to pick up car. Had to be taken back to the airport to rent from Budget, who were courteous and less expensive than Payless, & right on airport property.

A good deal is always too good to be true. I recently researched rental cars in Seattle for 1 week- Payless came up as the cheapest even with AARP discount. The price quoted on the website was $124.95. At the rental counter, the agent went through a lot of 'mombo-jumbo', including a $200 HOLD fee. When questioned, it was standard practice and not to worry, I will only be paying $124.95 when I return the car. WRONG! The bill came to $536.75 and oh, the $200 was deducted from that, so I really only had to pay $336.75 - what happened to $124.75? No manager to speak to, no manager will answer phone. The only recourse I had was to dispute the charge with my credit card company. Thankfully, that company is reputable. Payless is inappropriately named; it should be Pay More...

At the counter, I did not want the extra insurance. It was not made clear that it had to be taken. This company charged 22.00 a day which is more than the on airport companies. The actual car rental price was good. If you did not take it there was a 300.00 hold placed on your credit card, to be returned two weeks after the rental return. Counter person was also nasty and unprofessional. Never again.

Booked a car for two days at the advertised rate of $17.99 per day from 10/2/15 thru 10/4/15 on their website. My rate on the website and my printout read $35.98. Got to the counter, was told the rate was $77.00! I protested and showed them my print out, which they promptly ignored, claiming the website never makes mistakes. No cancellations. I had no choice but to pay their rate which was three times higher than what they advertised and what I had agreed to on their website. There was absolutely no consideration given to the fact I was a frequent renter, or that I had the printout proving my point. I will NEVER do business with Payless again. My only recourse was to call their 1-800 customer service line, and their only response was "Sorry, sir. We cannot do anything about it."

Booked a car rental through Hotwire for Payless Car Rental. Fee online was $88 for two days in Reno. Upon arriving at the car counter in the Reno/Lake Tahoe airport to fill out the paperwork, I was informed there was an additional $200 charge for the rental. Thinking this had to be some kind of security deposit, I questioned the agent only to be told again this was a charge and not a refundable deposit. Never had anything like this happen to me at any time, anywhere in my life. National saved the day. Scratch Payless from the list of car rental companies I will ever use again and probably Hotwire as well as their site takes you to the lowest quoted rate of the 'major' car rental companies they represent. Don't waste your time with either group.

We had reserved a car rental through our cheapoair.com as suggested by customer service! It would save us money. We arrived to pick up the car and noticed how scraped up and dented it was with the inside being filthy! The sales person came out and quickly marked off where the damage was on the car but not in detail. I took pictures on my cell phone to document them. We were told that our insurance coverage was not enough and had to pay $12 per day extra along with a $500.00 deposit held on my credit card in case of any damage caused by me.

I returned my rental to the rental service in Las Vegas and received a balance 0 receipt. I received the balance 0 because of the difficulty I had with the rental agent at the desk who added unauthorized charges and threatened me about insurance, too much. I returned the car with a very close to full tank because I did not use it that much. They accepted the full tank and gave me a receipt for balance 0 as a sign of good faith for the problems I had at the rental desk. When I got home I found out they charged me 3 days later $31.26 over the rental amount for the tank of gas without notifying me. I did not know you could have a receipt for balance 0 and get a late charge 3 days later. Thanks.

DO NOT RENT FROM THIS BUSINESS. This business is set up to SCAM everyone. They charge for all fees (excess gas fuel charge - even after you filled the car up on the return, all insurance fees - even if you declined all fees, cleaning fees, damage to vehicle - even when you marked the damage on the walk-around). This place took 1 hour 22 minutes to pick me up from airport. They are RUDE, liars and all employees were drunk or stoned.

I reserved a rental car with Payless Car Rental service a month in advance of our trip. I was traveling from NY and was to pickup the car in Albuquerque, NM. My flight arrived around 11pm. When I got to the rental desk (which was about to close) I was notified that they no longer had a vehicle for me. Their solution was to offer me a 12 passenger van which I did not feel safe driving as my foot is currently broken and did not feel safe driving such a large vehicle. Their next solution was that I could sleep overnight in their rental place or take a cab to my hotel which was 2 hours away. I asked to speak to a supervisor MULTIPLE times and was told to call the customer care. The end of the story was that a lovely young lady from DOLLAR rental saw my distress and how scared my little girl was and she offered us a vehicle at a discounted price ($200 more than Payless unfortunately).

Worst car rental experience. Picked up vehicle at night. Extra fees are purposely added to the rental. Drove to Longview Texas and halfway tire light came on. Added air to get us the rest of the way. Next morning notice gash in tire creating slow leak. No one answered phone at local office for two days. Roadside assistance could not change the tire because the spare was bad. Had to drive back to Houston on the bad unsafe tire.

Car was so dirty I had to run it through a car wash. Bugs stuck all over it. Back seat looked as if someone had vomited on it. It was supposed to be a non smoking car but had cigarette burns in the seat cushion. Outside damaged and license plate banging in the wind. I contacted the airport location 4xs within an hour of picking up the car (the garage was dark and I could not see clearly plus I had an appointment and did not have a lot of time). I left 2 voice messages requesting a call back and got nothing. An employee said no manager at work. Called 2xs the following day and have yet to hear back. This time I left my message with an employee. I search high and low for a corporate phone number and cannot locate one. DO NOT USE PAYLESS!!!

I booked and paid for a car rental online and read all of the terms they had available before submitting the purchase. They said there was a $200 hold that was refundable upon returning the car and that a debit card was fine to use. Once the transaction was complete the real terms were shown in bold letters on the very next screen. As I found out almost all car rental places penalize you for using a debit card and not a credit card. The hold is $350 instead of $200. Ok, whatever. I'll get it back. But wait. Here is the kicker. They run a credit check on you at the counter when you pick up the car. If you don't pass, you're out of luck. They won't run the check ahead of time either. This policy could potentially leave debit card users stranded in an airport without a ride at the last minute.

Booked Payless through a Southwest flight reservation, price looked competitive. Bus pickup wait was over 30 mins. 15 people lined up at the rental counter, took over 45 mins just to get to the counter due to combination of inefficient work flow and only 2 counter staff working, even though 4-5 employees milling around the back office all the time, and ignoring the fact customers were waiting to rent.

For the labor day weekend, I booked in advance for a minivan and pre-paid for it. When it was time to pick up my minivan, the rep at the counter looked at me and said, "didn't you get a call from my manager?" My immediate response was "what for". She said there's a glitch in the system and that they overbooked the minivan. So offered to take a 7 seater SUV if available and they were out of that as well. I was offered two compact vehicle for the price of the minivan, is that supposed to be an upgrade that I'm supposed to be excited... two for the price of one?

Oh my, where do I start? I will preface what I am about to say by saying my husband and I travel a lot and we have never experienced such poor service at a car rental place. We rented a minivan, because we had 5 people and luggage. I called Payless the morning of my flight to confirm that we are arriving around 11pm that evening and to make sure that the minivan that I requested will be available and the agent said no problem. When we arrived there was no minivan and the customer service was appalling. He mentioned that we could go back to the airport and see if we can rent the minivan from another company.

OK, so ** happens. Came to Phoenix for a meeting and the car broke down on the way to it. But then I spent over 2 hours trying to get help. Every number I dialed said "No one is available to help you right now. Call back later". That may not be an exact quote, but close enough. Finally I got hold of someone I believe named Christian in Nashville who said she would arrange for a tow truck to pick up my car and give me another vehicle. She said they would text me to do so in a couple of hours. I said I would not be available. I came to Arizona for a meeting. Could I give the keys to my assistant and could I give her his number? She said they would need to text me and would call him. I said "you understand I will not be available" and she said no problem - they would just swap it out.

Payless car rental at JFK in New York City has awful customer service. The ladies at the front desk are rude and unpleasant. When you ask a basic/frequent question then you receive a nasty unpleasant attitude. The only reason I continued with my reservations was because it was too much of a hassle to change them. I am very displeased and will NEVER RENT with this company again. Their people skills are horrible and they do not need to sit at the front desk of anyone's company. Patricia especially she has eye rolling and attitude that is just not acceptable to be a customer service provider!

This company is totally inept and is virtually impossible to work with when you file a complaint but they are sure quick to steal your money!!! We returned the car at approximately 5:45 on the 22 of August. The location was closed and our flight was at 7:10 so we called the 800 number and were told to just leave the car at the location with the keys in the glove box and the rental agreement on the seat. We told him that was not going to work as we needed to be at the airport. The operator told us that was all we could do.

I prepaid for a rental car in Fort Lauderdale. It cost about $90 and seemed like a good deal. It was until they add additional charges without your consent and double to cost. When I arrived at the counter, the agent asked me if I wanted the insurance. I said no. She then printed the contract and asked me initial in numerous places and sign in others. Anyone who has rented a car knows the long contract, and nobody reads all the fine print. I saw printed a cost of $91.60. I asked the agent what that was for. She said it was the amount of the prepayment and that there would be no additional charges if I returned the car with a full tank of gas. I reconfirmed and said, so you are sure, there are no additional charges. She confirmed, everything has been prepaid. The $91.60 was about the amount I prepaid for the car, and I was not about to argue and pick apart their contract after flying cross country. I assumed the agent knew the contract.

This was my second rental with Payless within 15 days: Boston and Houston, and this was the third rental in a year, but this last experience left me with a bitter taste toward Payless. First, I was required to show proof of insurance to rent my car. I do not carry my insurance, but my AARP and credit card to do cover liability. Ashley, the rep, was bordering rude with "it is mandatory or I can't rent you the car." I had just rented a Payless rental in Boston 3 days earlier with no such request. Second, "no" cars were available she states, but specifically, my reserved class car was not available, and she put me in a less fuel efficient car as an alternative or wait additionally 20 minutes or more (after waiting 45+ minutes (730am-820am) at this point).

We rented a car from Payless at San Diego airport location. We were given a car with bad transmission and they charged us $10 a day for an additional drive after we even told them we didn't wanted. We were told that they will give us a refund and now 6 weeks later instead of getting refund back they charged my credit card for $57. I called the customer service and he was an idiot and stupid. I explained to him what is going and I need an explanation of why I was charged $57 and he replied by saying "send us the invoice of $57 and within 30 days will let you know." I told him how can I send the invoice and the only thing showing on my credit card statement is dollar amount. He replied by saying "I'm sorry nothing I can do". I had to call my credit company and filed a dispute. Take my advice and don't rent from them because nothing good gonna come out of.

I reserved a car for five days through carrentals.com. The total was $287. At the counter, the rep was friendly but very sneaky. She said 'do you like a Mazda car?' I said 'yea.' She somehow upgraded me without my consent. I thought she was asking about car choices in the category - I picked 'compact car.' She then told me there would be a refundable deposit of $200, but no mention about the upgrade. I had an unsettling feeling, so I reviewed the paperwork. It turned out the total became $667 for five days with that upgrade and a fee for my husband who was the second driver which she did not even explain either. Luckily, I saw it before I left the counter.

Reserved a car at Memphis Airport for a 2-day rental. The flight was delayed and we arrived 2 hours after scheduled pick-up time to be told that our reservation had been cancelled as we were late. We pointed out that there wasn't anything on the reservation confirmation about Payless being able to void a reservation after a specific time had elapsed, and that we wanted a vehicle. The service desk clerk told us that it was a "Memphis airport" policy that reservations were cancelled after 2 hours.

I have rented cars at PHX at least 30 times. NEVER have had a company charge me over $1,300 when the Priceline estimate was $491. The employees act underhanded, didn't give me a receipt, they said their "printer didn't work". They emailed me the receipt and I nearly died. You cannot call them, they disconnect you. No corporate phone # to call. Can't put in a complaint on their website, that doesn't work either. Not surprisingly, they only have a fax# and P.O. box. I am reporting them everywhere possible. A TOTAL SCAM!!

As with many other reviewers, I booked a car with Payless because it was significantly cheaper than the other reputable rental agencies. When I returned my car, after DECLINING all additional coverage and charges, I was charged $56 for Roadside Assistance, which I had DECLINED. The agent, Roquia, who was the same agent from whom I rented the car, told me that I had agreed to purchase Roadside Assistance. That is a lie. When I requested she remove the charge she refused. When I requested a supervisor she refused to call one. This place commits fraud. I urge anyone who has been similarly defrauded to contact the US Federal Trade Commission to file a complaint online. I also urge you to contact the California Attorney General's Office, even if your rental was not in California, for investigation of fraud. These people are crooks.

Had a reservation from Hotwire. They charged me an upcharge for daily rental, even though I was only out of state for ONE day. Most car rental companies do not charge any additional fees for states next to the rental location. What a rip off. This more than doubled the daily rate of my promised Hotwire reservation. At the Dallas location they have a mandatory refuel fee that you must pay for a full tank of gas but they only give you a car with a quarter tank of gas. What a rip off! Their locations are far away from the airport while other car rental companies are right on location. This company has serious ethical business problems. Be cautious when choosing to rent from them!

I arrived at the Payless Car Rental counter in San Antonio upon the completion of my flight. I rented a car through the Southwest Airlines site during the purchase of my ticket. When I arrived I was told that I was scheduled to pick the car up at 11:00AM and that I had exceeded the two hours window by two hours 3:00PM. They said they would not honor the agreement under which I had booked the car rental. I told them that this had never experienced a problem with any other car rental due to my arrival and when there were delays I was still allowed to rent a vehicle. The Payless Car Rental employee told me that they would not rent me a car since I was late even under different terms. No assistance was provided to locate another vehicle to rent or provide assistance with a car from AVIS Car Rental who was in the same counter.

On August 24, 2015 I rented a car from Seatac airport. I reserved it online and thought I was getting a fabulous deal. They did not have my economy car ready and upgraded me. She said they would give me a great deal. I assumed (never assume) it was a free upgrade. This "upgrade" itself had scratches and black marks all around it and the seats were stained. I told the clerk I did not want this car. I had no choice. I did not look at the cost of the upgrade. It was $26.99 per day for 6 days. The cost for the week was doubled - lots of hidden cost. Make sure you check your agreement.

Rented a Flight, Hotel and car through CheapOAir. Wednesday 19 2015 got confirmation back from all venues. Got to the Car rental, handed over the confirmation letter. This male with extremely nasty attitude, so rude. He told me I could not rent a car because the confirmation was in my husband's name. My husband was right by my side. Would not tell me why, just said he couldn't. Would not even rent it with my husband drive it. Had to go to another company and pay $168 more.

I chose Payless because their advertised price was competitive with the companies I was considering. After returning the car and getting bill the charges, which were supposed to be $134.00 ballooned to $199.32. This was an addition of $64.64 (or 48%) more than expected. I tried to reach Payless through the internet, but with no success.

SHAME ON HOTWIRE FOR BACKING THESE CRIMINALS! I got a noon reservation online for a $124 rental and went to the Payless Rental Car desk at SDF Airport to pick up my car. I was twelve minutes early. I told the guy behind the counter I was there for a noon pickup. He said "Then why don't you come back at noon?" as rudely as he possibly could. When we came back 12 minutes later, I handed him the printout of my reservation. It suddenly jumped from $124 to over $172 with the addition of their mandatory "roadside assistance" coverage. I cancelled and walked away. These are the most unscrupulous people I have dealt with in a long time. They figure they have you over a barrel at the airport. The crooks can all drown in their barrel before I knuckle under to their dirty tactics!

I rented a car with this horrid co. last summer in Denver, and it was honestly the WORST car renting experience I have ever had. First I wait in line for over an hour, then they charge me for "roadside service" yet tell me that its included in my rental. Then they give me a dirty car that had only 3/4 tank of gas (they told me it was FULL). I was already so late for my appt that I stupidly didn't go back and complain, I left the lot. Mistake. THIS PLACE IS AWFUL! They will trick you into paying for things and make you believe it's included in the rental. I have already filed a complaint with the BBB and have disputed my credit card charges. DO NOT USE THIS COMPANY EVER!

My mother, sister and myself rented a car from Payless Car Rental on August of 2015. We picked up the Mazda 5 at the Portland OR airport location. The car seemed to drive fine, everything visible looked fine. A few days into our trip after traveling to Crater Lake on many mountain roads with no guard rails we were heard some strange noises. After inspection we found a rubber strip coming off the inside of the tire. We drove slowly to a shop, and they could not believe that all four tires were in horrible condition, completely unsafe - Payless could not have missed this if the car was up on a lift, and 3,000 miles would not have caused that much damage (assuming they change oil every 3,000).

I rented the car two days before pickup, paid in full, all taxes and extra charges. The information in the agreement never told me to take the Avis Bus to the rental location. Once I arrived, there was a long line and ONE guy behind the counter. He had to go get the car himself for one of the renters. I had rented a full-size car and the guy said there was no full sized cars for rent. He offered me an SUV that was parked right out front. It had the most rancid smell of smoke, but I was in a hurry so I just took it and left.

Payless changes their name to get business. They got me twice. SUV or similar I was giving a two year old Honda Civic with 80k miles after waiting two hours. Missed my meeting. The car was so beat up people asked me if I borrowed a car from someone. The windshield wipers were worn out and the people at the counter lie and never answer the phone. They make you wait in the same line to return the car. I couldn't wait. My bill went from 79.00 to 350.00.

Be sure to read the fine print before making a reservation. If you use their prepaid reservation and cancel you will get charged $50 processing fee! I should have just kept the reservation! Now it is costing me double to rent a car! Never using them again.

On Monday August 24, I rented a Kia Optima. That Friday on my way home from work the front passenger tire blew out. Please be mindful that I am a female and this was not one of New Orleans' favorable neighborhoods. I called Payless and the female rep never apologized for my inconvenience... All she kept telling me is I would be responsible if I abandon the car. She then told me the car did not come with a spare so I would have to call a tow truck and ride with this strange man to get a replacement. It is now 9pm at night and I am alone. I am a nurse that work 12 hour shifts and had to return back to work that morning. She transferred my call and the call then dropped. It is now 10pm and I am still stranded. I decided to try and call someone to bring me to buy a used tire but it was so late and all the little used tire shops were closed. I had to wait in the car - didn't want to abandon it.

I booked a car online for a total price of 78 dollars. When I arrived to the Payless rental office in San Diego they forced me to buy the insurance, plus all those taxes - my bill went up to 320.00 dollars. Since I was there already I had no other choice but to pay. My rental was a Nissan Versa all beat up, drove like crap but I was stuck with it for 4 days. Please if you are going to rent a car DO NOT RENT IT FROM PAYLESS. Horrible service.

Looks like I got hooked in to their BAIT & SWITCH mode of operation, same as everyone else. They even charge extra for dropping cars back early, so be there at EXACTLY the time you say you will be there. Another gimmick is they charge for ROADSIDE Assistance, and lots of other add-ons. When I dropped car back, gal that checked car back in said everything was good and charges would not change. Then later that night I received invoice email with EXTRA CHARGES! This is a HOODLUM OPERATION.

For a two day compact car at SEA airport pre-paid at $110.22, ended up pay $351.23. I never know it was an upgrade for a new contract. I thought they were out of compact car. I did not look carefully to check the form that is full of "traps" to lead you to add outrageous charges. They only gave me $38.00 for the prepaid credit. On my prepaid rate, they add a "upgrade" fee of $139.98 and added all the BS items that I declined in original contract. The contract form is purposely designed to confuse customers and generally no one has enough time to study it at the counter to avoid the traps. Once you signed, they just charged you. This is the way they rip off customers. I suggest an investigation by Washington State Attorney General.

The Faab was not connecting with the car therefore would not start. They basically said "Sorry, you didn't get our roadside assistance." For three days of the 5 I spent 30 to 120 minutes every time I got in the car trying to start it. Lost way too much.

Never speaks or communicates with me about being charged until she comes back to the window and charged me 50 dollars more on my credit card, I told her "why didn't you ask me if I wanted to pay with a credit card or debit card". I said "why are you charging that much for a hour late". She tells me it's for a extra day rental. I then said "well give me the car back until the next day if I'm getting charged another day's rental". Then she tell me "the contract is close you're not getting the car back or any money back". I told her "you never came and explained to me my options".

Upon giving my prepaid slip to the man at the counter, who was quite rude I might add, he lied to my face and lead me to believe I had to rerun my credit card. Outcome is I've paid twice for the same rental car at over $250. It's in dispute with my credit card company but this terrible operation is not backing down!

Rented a car online July 7th, 2015. I got a rate for $297 prepaid for Seattle. I bought and paid for it. When I arrived on August 16th to pick up car, I had to wait in line for about a half of a hour to do the paperwork for my car. The counter person was friendly but was hard selling every add-on option that they have. I said no to everything except the "prepaid gas" when I dropped the car back off. It was $50.31 for it and I agreed to it. When I dropped off car after using it, the girl gave me a receipt and said my charges were going to be $88 and some change. I looked at it and had to go catch a plane. I figured I would figure it out later when I got home.

$120. Rental Charged At close to $400. 8/23/15 I am getting a letter that American Express can't fight the extra $280. Payless charged for cleaning out "Smoke Smell" in car. I have never smoked!

After reserving a car rental through Expedia... and after receiving a CONFIRMATION number, when we arrived at the Philadelphia airport, and calling for the Payless shuttle, I was told that PAYLESS HAD NO CARS AVAILABLE for my CONFIRMED RESERVATION. I was told by the shuttle driver to try Hertz. I ended up paying around $200 more for my Hertz rental than the Payless rental would have cost me. I was also told by Hertz that this happens quite frequently with Payless. I will be posting this on as many review sites as I possibly can find. DON'T ATTEMPT TO RENT FROM PAYLESS... EVER!

When I made the reservation through Expedia, it states unlimited miles and when I brought the car back, they overcharged me over $100 because they apparently can do so after certain mileage. I believe this is really unfair because the agent at the counter never informed me of this and I was never made aware of this excess charge?! I contacted Payless and they told me that it was in the contract but also that this was not the first time they had problems with the Payless car company in Toronto. I feel like I was blindsided by these charges.

Payless Car Rental should not be in business! Third-world technology (they could even benefit just by using walking-talkies), third-world processes and third-world staff. I had to wait an hour in line, averaging 15 minutes per customer. Three standard deviations below normal service levels at other rental car agencies. The service was beyond poor and felt largely incompetent. I wish I can give them less than "1." I spent as much time picking up a car I reserved as I did flying to Raleigh. I did not pay the airfare and take the time to fly to Raleigh to have the privilege of standing in line for an hour to observe a business model designed and operated by the three stooges.

I booked with Payless on southwest.com with my flight from their San Francisco branch due to the low price. HUGE MISTAKE. They gave away my car reservation and never notified me until I had dragged my 2 young kids, pregnant wife, luggage, and car seats on the air train, down and elevator, out into the lot, the OFF-SITE shuttle. Then I was told without even a "sorry" that they had no cars. Being stranded at SFO at 10 PM Pacific time, and that we were on Eastern time, this was the most stressful travel incident I have dealt with. The only car we could rent that night was from another agency for $140/day, so ended up taking a cab to our hotel for $200 and renting a car off-site the next day. When I contact them, I received an email that said, "Sorry for the inconvenience." If you value your sanity and vacation money, NEVER USE PAYLESS.

When considering using Payless Car Rental follow the doctrine of "Caveat Emptor" (let the buyer beware). Bait and switch seems to be their business plan. I found their low rate in Hotwire.com ($ 44.00 per day) and decided to give them a try. Total charge for the four days was suppose to be $182.39. My plans changed and I decided to keep the car one extra day. I figured that I could change my reservation when I picked up the car. When I got to the counter the clerk said that there would be no problem, told me that since I am a big guy a larger car would be more comfortable. (SALES BS).

Why is this company still in business? I wish my wife and I had seen all of the reviews before we booked with Payless. I arrived at the counter in Dallas with my children and young granddaughter expecting to pick up a full-size car. We are visiting my sick mother and flew out early from the East Coast. SURPRISE NO CARS and they weren't expecting any in! So now we are stuck at the airport! No other rental car places had any extra cars unless I wanted a Mercedes at $1,600. YES $1,600. After much frustration I found a Hertz in downtown Dallas that would rent us a car for double the price of Payless. What choice did I have? So we took a taxi (another expense) from Love Field to Hertz! NEVER AGAIN for PAYLESS! I do consider myself lucky as many of the other postings on here show FRAUD!!

We were told by Hotwire that Payless is at the airport, we found out when we arrived to pick up the cars we had reserved that Payless was approx 10 minutes from the airport. We then had to take a shuttle train to Viscount Station to be picked up by a shuttle van which brought us to Payless car rental location. On arrival at 11 am, the lineup in Payless was 8 people deep and moving slow. To my right an oriental lady was in tears, literally crying while arguing with a tall mid-thirties East Indian fellow I believe was the manager. She complained that her credit card was overcharged $800. Her poor husband who could not speak a lick of English stood by helplessly.

I reserved a car in Seattle for 1 week at 288.0. The end billing was over 547.0. I am disputing the billing charges as the agent and her manager are crooks. I believe they are receiving financial benefits from their overbilling practices! DO NOT RENT FROM PAYLESS. They are crooks!!!!

I had a recent rental with Payless and found the experience very discouraging. At the counter, there was 30-minute wait and after they signed the paperwork, it was another 20 minutes until the car was ready. When I returned the car I asked the clerk if the amount on my contract was correct and that was what I would be billed and he said "yes"... only late did I find that the bill was $78 more that what was quoted. I appealed to their customer service personnel and found them to be by the book and offered no consideration for the poor service and delays. I would avoid this company as there are several other choices.

I travelled with a group of 30+ to O'Hare airport to spend a week. I reserved 3 vans in November for the July travel dates. I called a few days before to confirm and change the pick up time. I offered my credit card to be sure we had the vans when we arrived. I was told giving my credit card was not needed. The three drivers arrived (while the 30 others in the group waited at the airport) to get the vans and the employees played hide and seek for twenty minutes before we were told they had no vans. I asked what were they going to do. They called their partners Avis/Budget(?) to ask if they could help. Their offer were vans for three times the price I arranged with Payless, over $2000.00 a van. There is more to the story about their poor customer service that day than I have room to write. Employees disappearing, Payless's our website list a bad phone number for the local desk, etc...

We prepaid a car rental for Arizona and we were not told we needed to give them 350 in order to rent this car. We confirmed with them prior to going that we did not have any other fees but what we paid. We did not have the money and therefore could not rent the car. They were rude and when we called the main office they hung up on us. We tried to get a refund and not one person at this place will help us or even speak politely to us. We were lied to by several of their reps. We do not want anyone to rent cars here and go through what we did. Please go to another company who is trustworthy and polite to their customers. These people just want the money and do not care about you nor what you may go through. All they care about is getting the money up front and screwing people over. Please go someplace else.

Pressure tactics at the sales counter. Of course you have to sign and initial numerous places. Little or no or poor explanation as to what's on the paperwork, my bad, won't happen again. Ended up paying for roadside service that I didn't need and the liability "scam" tactic. Vehicle license fee? Console facility fee?

I was overcharged 700 dollars (4 extra days) when I returned a rental to the Louisville location because they said that I didn't return the car (I was told by a woman behind the desk that I could just leave the keys on her desk because of their long line). When I was informed that "my car wasn't returned" several days later I called and no one picked up the phone at the Louisville desk so I had to call Hertz to leave a written message. The gentleman at Louisville did not apologize and said he would have "corporate" reimburse me.

I reserved a car in Omaha through Expedia's AARP site. Upon my arrival in Omaha at 2:30 pm, I discovered that no one was at the reservation counter, although paperwork I received indicated the counter was open from 7 am - 11 pm. Agents at the Budget desk informed me that the counter would be open at 3 pm. At about 3:25 pm an agent arrived. I was second in line. When I got up to the counter, I was informed that they did not have a car for me. I was given a piece of paper to fill out and email to company headquarters and was then sent over to Avis (which happens to own Payless) to get a rental.

When I got to the airport no car. I had to obtain written proof from my insurance company that their car was covered and insurance card would not do. I rented the car for 11 dollars a day for 3 days and then got my receipt for $77. Yolanda at the Nashville Airport could not explain the charges and in my anger I flicked the receipt across the counter. She called airport security and had me detained. Yolanda is a real piece of work and so is that company.

Prepaid for car rental at LaGuardia airport. When I arrived nobody was in the office. Called 800 # and they told me to walk to Avis or Budget office and rent a car there. I was told I would be refunded the difference in rates (over $150 since I was now renting at the last minute). When we drove out of the car rental lot we were told by the attendant that everyday the Payless office opened late, and very often they didn't show up at all. To make a long story short, I never received the $150 back. Stay away from this company.

I had a reservation from Payless Car Rental Company TYS McGhee Airport. I recommend people not to rent from here. To sell me the insurance package, they tried everything. I insisted on not getting their package since I have my own insurance. Then they told me that they need a utility bill from me, and they refused to give the car I rented So I had to rent a car from another company, and of course they didn't refund me. They were the rudest people I faced (I rent cars a lot). Be very careful and don't rent from them.

Do NOT rent a car from Payless Car Rental!! We rented a car on Friday. Was supposed to be a midsize SUV. When we went to pick it up, they told us we would be getting a Kia Soul. Keep in mind we were paying for a mid size SUV. Of course we voiced our frustration, and they finally gave us a Nissan Rogue. Anyways, we returned it on Monday as per our contract. They checked off as everything was ok. No damage, etc... Yes we have the paperwork that shows this. We also received a copy of the bill in which the amount that would be charged to our account (Which was $329.97). We went on today and checked our bank account and saw that they charged us $788.21!!!

Deceptive to the point of fraud. Overcharged on the upgrade $164.40. Tragic.

Please do not ever rent from this company. I had to get a boost off the entire time we were out of town, on our family trip. No reimbursement, no sorry, no coupons or anything. Corporate was nasty while communicating through email. I will never in a million years rent with them again!

I had flown in from New York to Las Vegas. I went to Payless thinking it was cheaper, but it really should be called Paymore. First off there were so many random state charges and whatnot. Secondly the agent fooled me. He told me specifically to bring the car back on empty and it will be cheaper, but never put it on the contract so I was charged $165 for not filling up. He also put the damage waiver on the contract which I never asked for, and when I asked for refund they said it's on the contract, they can't do anything about it. Moral of the story, look over the contract with these small rental companies. I, like an idiot after a 5 hour flight, did not have the patience to look it over and it costed me. Also it pays to just stick with Hertz, Avis, Enterprise, etc. I will never use Payless again.

I did a reservation online with Payless Car Rental on August 2, 2015 to the location near the Luis Munoz Marin airport in Puerto Rico. When I went personally to their facilities the person who attended me was Jean **, the same person who attended me when I returned the car on August 5. On August 2 after 5PM at the counter he was insisting to add their car insurance which I had the right to refuse. I told the person I had my own car insurance plus in addition Visa Platinum also covers CWD. He then called my bank NFCU to be sure that it was true and the person on the phone from my bank had to tell him yes.

I rented a car from this company and was told my rental for two weeks would be 207.64 with a two hundred hold. When I took it back on time and clean they charge my bank 390.14. They charge 150.00 cleaning fee, concession fee twice - one 17.68, another 16.67, sales tax twice - 16.80, another 15.83. And the invoice I got don't even match the charges. It's like they played with the numbers to come up 390.14. I file a complaint and I still waiting to get my D money back.

I had a reservation through Orbitz for $38.26 per day. They upped the price to $45 per day claiming orbitz is only an estimate. The car I was given had an expired Plate Tag. I realized that after police stopped me and since my driver license is out of state, I was pulled over for 20 mins to check the driver license. Was very annoyed about that specially I avoided driving so I don't get pulled over again.

Payless car rental 5773 West Washington St. - While returning the car there were several people including customers to park their car. The agent had another employee to get the manager to help. The manager came in yelling "I don't. Why ya keep calling me to come. Help I run this office all the time by myself." Really. There were about 8 of us waiting. He then answered several calls getting smart and slamming the phone down. Even made me pay for Roadside assistance after I declined insurance upfront. Worst customer service manager of the year.

First of all I had been up flying for pretty much 24 hrs, when I got to the Minneapolis/St. Paul airport. There's no one at the counter, the woman at Sixt rental next to it said "no one is ever there, you have to call that number they left on their counter." When I called they informed me they were sending a shuttle to take me to their pick up location in 20 mins, and to wait outside. An hour later I was still waiting so I called back. The guy said, "We have no cars, go to Avis. They'll honor our rentals." So I go upstairs to Avis, after waiting in line they pretty much tell me they're not honoring anything. I call the guy again he says, "just stand outside we'll come and get you." Someone finally came. When we get to the rental site, the guy at the counter looks up my info, laughs and tell me "you're on a do not rent list." I thought he was playing at first because he was laughing but no. I was so embarrassed in front of all these other ppl.

I had a price quote for about 120.00. I checked my account and found I was charged $280!!!! They charged for insurance I didn't accept or initial, of 66, roadside assistance I didn't not want or initial for 48, and best of all a 27 dollar free for getting it at LAX!! Total bill 160 more than the quote!!! DO NOT RENT FROM THIS COMPANY. I also waited almost 2 hr in line to get car! ONE person working!!!! Then got wrong size car!! Minus 2 stars!

Got a low price with prepay online. When I went to pick up car they wanted a $300 hold on bank account of card I used (after they had my money). When I did not have enough in that account, they would not let me use another card. They would not refund my prepaid $70. Total ripoff. I've rented from them before and did not know they had changed to the worst.

We reserved an SUV from Payless car rental at the Providence, Rhode Island airport. We were given a Jeep Patriot. After driving in the dark for over two hours we were pulled over by the highway patrol because we had no taillights!

Rented a car for three days via internet for ATL airport. Got there and the first car was more than five years old and had so many dings and dents I joked with them that maybe they wanted to trade for a newer one. I was trying to be friendly. That doesn't fall under allowable personality traits in their "Attitude" attitudes. I had to ask for a damage record document. I recorded the several flaws so as to not get charged after the fact for damage that wasn't mine. I didn't get a block away before I realized it had a shimmy in the front end and a warning light on the dash. As a commercial pilot I'm not a stranger to mechanical issues. This car wasn't going to go the 400 miles I needed it to. So I turned around and traded it in.

We rented a car while in Vegas, we had to wait forever in line. Customer service super slow then the agent said we did not have a reservation even though we had the paperwork in my hand. What was a 180 dollars for 4 days turned into a 500 dollar bill. They added insurance and upgrade and almost 70 dollars for gas fill up. I finally got someone to call me back after a week of calling and leaving my number. I was told they have a video of the transaction and would look into it. I'm not holding my breath because I'm sure they don't have a video and will say that my husband agreed to it. I will never use them again ever. They may have lower prices and now we know why.

We rented a car through Payless for a week in Nashville, TN. We were charged for Roadside Service Protection and Collision, which I did not want. Their representative did not disclose these items to us or the cost of these additional items when we rented the car. When I contacted Customer Service, they more or less said "too bad, you signed for it". This is non-disclosure. This is also called fraud. I will never rent from this company again.

I rent cars on a regular basis. This was the first and last time using the company named 'Payless' which must be ironic because you actually WILL be paying a lot more effectively. I wish I saw these reviews before I booked, but my experience was so bad I need to warn others from making my mistake. Booked a car through Carrentals.com. (A good website operated by Expedia.) It was high season in Montreal and I needed to book a car last min drive my sister-in-law to her friend's wedding. As there were no cars at my usual trusted providers I booked a car at the airport from a company called 'nu car' aka Payless. After making a booking I called the company to check if they had a car seat. I also asked the year and make of the car. They replied with 'Why are you planning to buy it??'. I should have taken the $80 non-refundable reservation hit here.

First of all, my husband and I waited over an hour at the airport for a shuttle to bring us to the airport, over an hour! Then we get to the Payless rental car agency and there are twenty people in line, two people helping and taking twenty minutes per person. So this entire process took over three hours. Never again, and we haven't gotten the car... I'm sure it will be an equally horrible experience.

The price that was quoted online and the final price charged has been more than double. When questioned I was given and have continued to be given the run around. This company is criminal and should not be allowed to be in business. I am contacting the Arizona State Attorney General's office and filing a formal complaint and also the BBB about this company.

We rented a car and, the following day, we found that it had low tire pressure in one of the tires. We returned the car to the agency where we were required to complete a "vehicle damage incident report". Since we had no idea what the problem was with the tire, I felt that their plans to turn it into my insurance company was a bit overkill. The people at the counter were rude and not able to give me a clue as to what the next step was going to be.

I ordered a car rental for July 30th, picking up at Detroit airport. Payless car rental charged my debit card 3 times for $237.00 which in turn, put me in the negative for $354.00 with my bank. I called Payless, they said they only charged account once and to talk with my bank. I called my bank, they said no, they must have thought it didn't go through and sent it two more times in 20 to 30 second increments. So they said in order to reverse the pending actions, they needed Payless to send - via fax, on letterhead - that they can reverse the charges. I sent that to process and they haven't done it...so here I sit in limbo and have no money to pay my bills. I called Payless back and they said wait 72 hours for resolution. I'm in tears because of all of this. How can this happen to people? They couldn't care less about my situation.

Brought back the first car only to get a worse car. 1st car was dirty inside and out and made loud noises up hill. Smelled bad. 2nd car had stained carpet & seats. At least 20+ dents on entire car. Dirty inside and out. I chose Payless because I had used them in the past and been satisfied AND because they were the least expensive online. Once I got to their desk to pick up my car they disclosed the extra excessive fees below. I only wish I had kept my reservations with the other companies I had made them with so because I would have walked away from your desk and gone with them. In the end Payless charged me way more than any other company.

This company is the absolute worst. A very nearly one hour wait at the Denver International Airport so that they could recently up-sell vehicles and unwarranted services. After waiting so long I was desperate to leave and initialed everything in a hurry. Turns out that one of the initials without a bit of explanation and contrary to how all other rental car companies do it opted me "in" (rather than out) of completely unnecessary roadside assistance to the tune of $71! Given the circumstances, I consider that nothing less than fraud, and have instructed my credit card company not to pay that. They also billed me $28.64 for prepaid fuel, even though I filled it at the airport when returning and was explicit that I did not want prepaid fuel. (While that is on the bill I received, they may have corrected that mistake.)

We may get reservation through the internet for one day with Kayak. He didn't show the exactly location in the airport. When we arrive to Payless after waiting for the shuttle for 15 minutes the customer service representative made the process and when she was ready to give us the car, she notices that reservation was in the other location of the airport. She asked for the authorization to give us the car. Immediately the unprofessional manager James said "we don't have cars"! Que she was with the car key in her hand. Immediately, we canceled that reservation and made another one in that specific location. With the new reservation in our hand, we request the car but, the manager James still refuse give us a car! DO NOT BOOK IN PAYLESS!!! We never have any problem with others companies.

SO FAR WORST CAR RENTAL EVER. Your sales agent very rude and unethical.

I reserved the car on rentalcars.com and picked it up at SeaTac airport without a hitch, declining the supplemental insurance, initialing all the required spots on the contract, signed agreeing to pay approximately $350 for the rental ($231 for the rental plus the "usual" taxes and fees). We returned the car early in the AM and discovered that we were charged $446.28, including $84 for the supplemental liability insurance (plus tax) we had explicitly declined. Our credit card had been charged $710, with the balance to be returned (why???), all without our being so advised in advance.

We reserved a mid-sized car for our trip to Richmond, VA. When I went to pick it up, I was told that the manager had just left to "see what cars are in the garage". She said that there were 3 cars on the roster but they didn't know if they had been returned. There were 5 of us waiting for our reserved cars. The manager left her cell phone at the counter and did not have a walkie talkie so there was no way to contact her. The person at the counter left after waiting 45 minutes to go "look for the manager". Several of the other customers were missing their tours and games that they went to Richmond with their kids that were playing. At least 2 of the people left the counter and went to rent cars from another carrier. They were told that their charge cards would still be charged and that they would have to call "corporate" in order to get their money back.

When I returned the car I was told that my charges would be what was provided on the estimate at time of rental. When the charge showed up on my credit card it was $10 more. I realize this is not much but I called for an explanation. I left a message and was not even given the courtesy of a return call. They also really do the hard sell on the insurance when you rent.

I booked a car with Payless through Expedia.com. The rate was the lowest of all the other companies listed on Expedia. I had not used Payless in the past, and unfortunately, did not read reviews prior to reserving the car. I was quoted a price of $54.44 through Expedia which included fees and taxes. When I was shown the rental agreement, I noticed the price was considerably higher than what I was quoted. I mentioned it to the agent, and she just simply said it was because of the gas charge. She said, if I filled the tank prior to returning the vehicle, the additional charges would bring the cost down to the quoted price.

Beware of the enticing low rates quoted on-line. Reserved a car during the week of July 13th and received confirmation for an SUV rental (picture of Ford Explorer included). When we arrived at the facility on W. Century Blvd., we stood in line for over an hour and we finally arrived at desk, we were greeted by very friendly staff. And processed quickly. I told him we were a family of four each with a piece of luggage at which time we were offered for $8 additional "up-charge" to a larger SUV. Not a bad deal I thought. We were then told to walk next door to the connected garage and select a vehicle from a certain section as clearly marked overhead.

On June 17th, 2015 my 21 year daughter Taylor who lives in North Charleston, South Carolina came home to the St. Louis Area to visit family. Rachel drove the trip by herself, which was a concern when it came time for to make the return trip. I could not stand let her drive again by herself so I accompanied her back to North Charleston.

Rented a Payless car through AARP. Picked up car at Logan AP in Boston. There was one clerk and one spot so the wait was long. The car we were supposed to have on reserve was not ready and we were told we'd have to take a different car. After two days, I started trying to call to talk to a representative in order to find out what possible charges, etc. would apply if we turned the car in early. Unfortunately, the automatic response directed us to voicemail inbox which was full and so we couldn't leave a call back number. I called the 1 800 number and was told they could do nothing even after I explained I had tried for two days to get a rep on the phone. I then asked to talk to a supervisor and was told he wasn't available, call back.

I booked a car rental through Southwest Airlines. The total was 170.00. Customer service rep convinced us to upgrade to a larger vehicle for additional 180.00. Then told us Insurance was a requirement in CA, especially San Diego. It is so close to Mexico. We explained our personal insurance covers all rentals. He said it was a law in CA. I researched the internet and asked our insurance rep. I can't find this law. I emailed the company before we turned the car back in but no response. If someone can show me that this is a law in CA, would appreciate it. We went from a 170 car rental to over 650.00 car rental.

I'll keep this short! We waited an hour at the counter at Boston because the employee had no idea what to do. I was calling customer service that is in MEXICO and they could not understand my problem. It was a nightmare! Book with anyone else!

The reason I was requesting the refund was because there was no car and no agent at the Payless booth during normal business hours at the Sarasota airport where I had reserved the car. In other words, I showed up to get my car and they did not. But somehow they think that means it's OK per their agreement to not refund what I paid.

There were multiple discrepancies between what I was told by the local rental facility in Charleston SC and what I was told in subsequent calls to the company online. Long story short, they charged my account for 4 days rental, then would not give me the car, and refused to refund my money. Even in trying to call to ask about this, I was sent on a wild goose chase. They were insulting, unprofessional, and dishonest. DO NOT use this service unless you have money to throw away. They made me make a request for a refund and immediately shut me down when I did. I recommend using Hertz, who took 5 minutes to rent a car to me.

I needed a minivan for a weekend conference I was attending and taking several others with me. I checked other car rental companies, but could not find a minivan anywhere until I came across Payless who said they had a Kia Sedona (or something similar that would seat 7 people). I reserved online. Once I arrived at the counter the customer service attendant told me they didn't have anything matching my request. I showed her the picture on my paperwork and my reservation, but she was not phased. The best she could do was offer me a Terrain which she told me would also seat 7 people. I was frustrated, but took the keys and walked to the car only to find of course it was a 5 seater vehicle. The customer service attendant could not have cared less. It was beyond frustrating! They are a cut rate rental company in every sense of the word!

Hidden supplemental insurance within line items for declining optional rip-off insurances, told the agent I did not want any additional coverages since my Chase credit card already covers all of that. Agent circled all the "decline" items but within that list was an agreement for supplemental insurance at $15/day... my invoice upon return was $157.75 greater than what I expected and should have paid. They refused to credit my card and insisted that since I initialed that line item, I must pay it. DECEPTIVE FRAUD! SCAM ARTISTS... NEVER RENT FROM THESE JERKS! PLUS... checked the VIN number on this piece of garbage vehicle that was dented everywhere to discover it had been wrecked and bought by Payless as salvage! Junk! BUYER BEWARE - THESE PEOPLE ARE BORDERLINE CRIMINALS AND NOT TO BE TRUSTED!!! NEVER NEVER RENT FROM PAYLESS.

My company will never rent from Payless again. I rented a large SUV from the Charleston office. When I arrived, there were no cars on the lot. I was rudely greeted by a fat black woman who informed me my current driver's license and major credit card was not good enough to rent a car from her. After about 5 minutes of putting up with her rudeness, I drove to Enterprise and Rented a Large SUV from them with no questions ask. I will do everything I can to let other colleges and business partners know how bad Payless Rental is.

I would like to submit a complaint about the reservation with Payless Car Rental company. I have called in the morning at 9am about the pick up of the car scheduled for 11:00 am. I advised that my arrival is delayed until 8:30pm and was told that it is not a problem. It is 9:15 pm and I still don't have a car. Representatives want to charge me additional $25 a day for an upgraded car which would more than double my total. It is outrageous extortion. Or they suggest that I can wait unknown length of time until my size car will become available. Even though 1-800 customer service stated that the policy is to provide a car, ATL airport office does not honor the policy!

I have rented cars several times at the Bob Dance Payless location in Sanford Florida and as I have told them it is the BEST rental experiences I have ever had. Today I was reminded of that when Payless was booked up and I had to rent at another location (Enterprise in Sanford). That was the WORST experience I have EVER had renting a car and will be a very different review than this one. The reason that Enterprise had plenty of cars and Payless had none left is probably because everyone now knows how AWESOME Payless is compared to the others. Thank you Bob Dance Payless location, you have no idea how much I missed you today. Give these people (especially the Manager) an award! I am their customer for LIFE...

Payless Car Rental at George Bush Intercontinental Hotel is a complete ripoff! I reserved a vehicle through Expedia (who did nothing wrong). It was supposed to be $88 through Wed. They refused to rent to me without my DL in hand. I had just arrived from a flight and misplaced my DL somewhere. But, my husband was with me. In order to rent using his name for the reservation, the credit card had to be in his name, or so they said. We did not get the rental. We went on to Enterprise, where I thankfully had a reservation since they were sold out. The rep saw my DL was on file but my card declined. When I looked, I saw Payless authorized $289 although they would not rent to me! Stayed online with Capital One about 40 minutes to remove the authorization and had to walk back over to Payless counter twice. They kept putting the credit card rep on hold.

We were rushed by the shuttle van driver grabbing our bags when dropping off car and putting them onto the shuttle van rushing us. We missed a pair of Ray Ban Sunglasses in the rush, called right away and were told, no glasses. They were there.

My brother died and I needed to rent a car at the airport in Charleston, WV. I Googled "Rental Cars at Charleston WV airport." Payless Car Rental popped up and I thought I was renting a car in Charleston WV. When I received the payment confirmation, it was Charleston, SC! I called them immediately, told them the problem and asked the purchase be changed to Charleston WV. They said they had no rental cars in Charleston WV. When I tried to cancel the purchase, they said I would have to pay the entire $119.22 since was "within 24 hours of pick-up." I tried to dispute the charge on my Merrill Lynch Visa Signature card to no avail, since Payless (Paymore?) had a written 24 hour cancellation policy. In view of the circumstances, I think an exception should have been made. I had to rent a car in Charleston WV from another company.

I make a reservation for my wife in Puerto Rico. I leaving Orlando Florida. I did my reservation online for five days. My total was $249. When I went to get my car they wanted $589 for five days. When I made my reservation line I spoke to our lazy on the phone and she make my reservation and it was too long going to but when she went to get the car they wanted five hundred eighty nine dollars. That is ridiculous. My wife took four hundred dollar in case that something happen for insurance or toll. She was stuck on the airport. She had to go and call somebody to take her to another rental car company. That was the worst experience in a rental car place in my life. I will never use Payless car rental ever again and I will not recommend anyone to use them at all. Bad customer service.

We set this car rental online 2 1/2 months in advance to reserve a Ford Fusion per the website. Upon arrival at the airport no shuttle was available for over 1/2 hour. Only after I called to inquire about the car rental company location. They added the insurance to my car rental even though I denied the coverage. They became flustered when we wouldn't accept the minivan they wanted us to take, instead of the car we anticipated to rent. ** was abrupt from the start, but became rude, and argumentative with my wife when we wanted to rent the vehicle we signed up for.

Working with Payless in Charlotte, NC was one of the best experiences I have had renting a vehicle. I was skeptical when I read all of the negative comments; however I decided to work with them anyway because the price of renting a car for a week was over $150 cheaper than their competition. I was pleasantly surprised. ALL of the staff were absolutely inviting, knowledgeable and friendly and the 2014 Chevy Impala was in great condition. I had no problems whatsoever and I would definitely recommend Payless and will use them anytime I need a rental.

Rented a car through Expedia. It was $908, JFK airport. I said that I did not want insurance as I had my own. The girl at the counter told me to check boxes and I will not be charged so I did like with any normal company, initial, sign, go. At the end they charged me $220 extra and said that $159 was for roadside protection which I apparently signed on for and I still have no idea what the other money is for. Disputed to no avail. They keep giving me some breakdown of charges that make no sense. Will never rent with them again!

Online, I was quoted the fair amount of $71.65 for 3 days including car insurance. When we got to the car rental scammer location, me and my friend were also charged for being under 25. We were BOTH charged $25 daily which came out to $50 a day. The representative was unclear about this additional charge and didn't even mention it until the day we returned the car. We were also unaware that the representative was charging us $30 a day for additional driver. They also were unclear about the amount of taxes they were charging, Sales Tax: 32.99, State Rental Car: 20.36, Recreational Fee: 40.72.

I had a confirmed reservation through Hotwire ** to pick up a midsize vehicle from Payless car rental at the San Diego Airport. This reservation was the most economical one that I found. When I arrived at Payless car rental, the agent stated that he could not honor the reservation price of $261.77 agreed upon through Hotwire. He stated that the estimated taxes were incorrect and I would have to pay an additional $60 for the same vehicle bringing the new total to $320.

When I rented a car on 6/19 at the PIT airport I was told that a $250.00 "hold" would be placed on my credit card but I would not be charged until I returned the car. The "hold" immediately appeared on my card. I returned the car on 6/22, authorized payment of $74.43 and received a receipt for exactly that amount billed to my card. I discovered later that day that my card had not been charged the $74.43 as shown on my receipt. Instead, I was charged $250 that I did not authorize. I spoke with the local rental desk twice and was told that I was allegedly issued a refund for 175.57 (which has not been credited to my account).

Shuttle driver sat and watched all passengers struggle to unload multiple bags at drop off site followed by a very long line in a dirty, hot hall with only two representatives helping with cars. The biggest frustration was the jump in the charges. Payless offered lowest rates online with taxes shown as well as an estimated disclaimer. Since it is no surprise to Payless they will charge a 40 percent tax rate on top of the rental it is misleading to "estimate" 10 percent. Will choose a different agency next travel regardless of price. Too many other options who offer customer service.

First, I waited almost 2 hours with a reservation in a line of 70 people long on a Thursday in Denver. Yes, 2 hours. Second, these guys lie and cheat you. My agent KNEW I declined ALL optional services. That was crystal clear. She asked about them, I declined ACROSS THE BOARD ALL optional services and coverage (as I have coverage with my credit card so have to decline all of their coverage and I have everything they offer already). That was clear and talked about and she even tried to upsell after I said no, and then I said no again. No denying that fact it should be on video if the Denver location keeps video. My agent KNEW she added an "optional service" (roadside assistance + the associated taxes for a total of $25) and KNEW I had previously declined ALL such offers. I did not ask for it, it was not "offered" to me, she added it on her own.

I pre-paid for a reservation @ the Minneapolis Airport for June 9th 2015. I arrived at counter and was told that I was late and no cars were available in the class I reserved. I said "fine just find a car for me please." I used my debit card and they ran a credit check and said that I did not qualify for a car and there was nothing they could do. I am disabled and was left without a car. I finally went to Sixt Car Rental and rented a car from them. I have been home now for about a week and I noticed that Payless has charged my account for the rental. I have spoken to several people at Payless and I received an email from their company stating that they will not refund my money but if I rent a car from them in the next 30 days they would refund the money for that rental?!

When I arrived to Payless rental, the customer service was bad. They didn't have the car I reserved. They forced me to get insurance. My bill was 150.65 - end up being 300.00. Check engine light was. Ketchup on the seat belt. Believe the comments.

Rented a car in Mcallen TX online, requested a full size car and when we got to rental counter was told they did not have full size car. I asked for an upgrade since they were not able to supply me with the car I rented. Guess what? They did not have cars, surprise surprise. We were told when we returned the car our bill would be adjusted $200. Oh oh really? $20 was the adjustment. We were traveling to California. On our way over there we get a check engine light. The oil on car was so dirty and black. We then get another check engine light tire losing air. Called office and was told we could not take vehicle out of Texas and I told them I was not informed of the and I was told I could have gone to another rent counter for another car. I was told by staff that I had to take care of it on my own.

On June 12, 2015 my uncle ** rented a 15-seat van from Payless car rental a Ford and the tail light went out while we was on the road so when we stop for gas my uncles realize the front lights was working the back wasn't and we had to drive the rest or the way with the blinkers on to avoid a ticket and accident. So my uncle ** call the 404 number that was on the paper that they gave him so he spoke with some and they told him to go to Atlanta Georgia to get another vehicle. Now mind you we are two hour from our destiny. So it took us three hour out of our way and when we get there "we can't help you" and that was the next day. So on June 13, 2015 at 8:30 pm I talk to ** about the problem we had with the van and the wrongful information on getting another vehicle. We miss our event and spend more money on gas that we didn't have and i would like to be reimbursed for our losses (from Philadelphia PA to Milledgeville Georgia).

I selected Payless Car Rental last week instead of my regular enterprise, and it was a big mistake. I prepaid the $35 two day rental online, which was supposed to include all taxes and fees. Nope. My rental ended up costing me $115 total. Why? Because I opted for pre paid gas ($27) and the rest was "taxes". So I was charged over 100% in "taxes". When I questioned them on it, they told me they would give me a partial refund on the prepaid gas since I called them to ask. Never happened. They are liars and cheats and they will end up charging you more than double and blame it on "taxes". RENTER BEWARE! Go to Enterprise instead!

Long story short the girl at the desk for Payless car rental in Las Vegas tells me the reason my card has a pending charge of more than triple what my agreement was is to make sure the car gets returned in good condition and then it will be changed. Half true but they charged me for insurance because I checked whatever boxes she told me to. This even though I told her I had insurance she said "I understand. It won't matter just check the box and it won't be charged if it wasn't needed." Wrong and now they won't refund me the $80 they overcharged me. Terrible company. Go with someone else. Even if you think they are giving you a good deal they will find a way to deceptively charge more so that it wasn't a good deal.

I rented a car in Payless Car Rental in Orlando and returned the car with a full tank of gas and when I return back home I see that they slapped on me $87 in addition to the amount I was given a receipt for. When I called them they say it is cleaning fee and that there was pet hair in the car and that they had taken photos of the same. Personally I am not a pet friendly person and I never had pets and I will never have pets, because I changed enough diapers for both my kids, and I am not in the mood to take care of another life. So pet lovers don't hate me for that, but the point is, I didn't have pets but they charged me that big amount claiming that there was pet hair. After seeing the charge, I read about them only to realise that I got into a deal with a business which doesn't have fair business practices. I complained to BBB about them and the matter is still being negotiated.

I would not say that the counter is blaming me for the dent, but I am concerned that I will be blamed. The agent that I spoke with this morning regarding the dent asked me if I intended to complete an incident report. I didn't even know what she was talking about -- this was the first I knew about a dent. I dropped the car off yesterday in the identical condition as at time of rental, with no incidents or significant damage that I saw. I told the agent that the only reporting I could do was repeating what she just told me, since I had not been involved in an incident and there was no damage to the vehicle during the time I had it, to my knowledge.

I reserved a car from Payless Rental at the LAX airport for pick up today for one week... Unfortunately I had to cancel one day because of flight cancellations due to the weather in Houston... I called to see if I could just cancel one day and was told by one of the representatives that if I did that my rate would go from 522 up to 850 dollars.. They were not trying to accommodate just for the one day.. Either I pay the extra 300 or the whole reservation will cancel... Piss poor representatives... services and company as a whole... A complete RIP Off... Don't Do Business with them!

I would give this place zero stars if I could. Do not rent from this place. Avoid this place like a plague. **, one of the agents at the Seattle Washington location is a thief. Booked me for an update with lies without authorization and when I try to get reimbursed for what I was ripped off, said she could not do anything and in top had a negative attitude. She is all smiles when she wants to steal your hard earned money with her lies, and when she gets you and you notice, her attitude changes. Please do yourself a big favor. Do not rent in this company. Bunch of SCAM ARTISTS THEFTS!!!

I just rented a car in Las Vegas. Make sure you check the amount they are charging you before you leave the desk. If you don't you will probably regret it.

This review is for the most unprofessional scamming company I have ever ran into. This is my first time dealing with this company and it was the worst experience ever. At the Las Vegas Airport location, the front desk representative named ** tried to scam me with additional charges. I clearly stated I DO NOT need any additional options and I have it all covered personally. He continues to take his time by manually inputting my info in the computer when all that should have been automated with my reservation confirmation. It took nearly 1 hour of wait time in line and another 30 minutes with the clerk. Really?

I highly recommend going through any other car rental company. It took over 45 minutes for me to even talk to a customer service rep, and there were only 2 other people in front of me. Once I did, they forced me to purchase rental insurance. I stated that I did not want rental insurance, and the incompetent employee behind the counter said that it was not optional and that I had to choose one of their options. I argued with her briefly and decided to take it up with their customer service department later. They didn't even have the car that I had reserved online, through their own website, so I was given a cheap malibu.

Booked what I thought was a great deal through Hotwire with Payless San Diego. First they could not locate the reservation, even though I had the confirmation number from Hotwire. Then they attempted to force me to get extra insurance, even though I had confirmation from my insurance agent that I was completely covered for rentals. Then I was advised that they were only open 6 am - 5 pm or something which did not cover the time we needed to drop off. SO THEY CHARGED ME AN EXTRA $29 BECAUSE THEY WERE NOT OPEN. When we arrived at about 4 am at the Park and Go the guy in the booth could hardly be bothered to say anything let alone help us in any way. We waited about 15 minutes for a very rude and seemingly angry driver who drove like we were in a car race. The luggage banging about from side to side and all passengers were hanging on for dear life. I would NEVER use Payless again!!

I recently rented a car from Payless Car Rental via Priceline at Newark International Airport. I got there 30 mins earlier so the agent told me, "Oh, we have no compact cars at the moment. We only have SUVs." I said, "Fine," because I needed a car to drive to PA but I asked him if I can get it for the same price because it's not my fault that you don't have the car I made reservation for! He said oh well, you came (30 min) earlier but here is the deal -- you can pay $206.73 instead of 102.66 plus whatever fees that I got from internet!!!

We went on a family vacation to Toronto on May 8th and were supposed to pick out rental car when we landed at 1 am (middle of the night). The car was rented online and we had confirmation of the same. We were advised to call the rental company as soon as we landed and they would send a shuttle to pick us up. We were 6 people and had rented a mini-van to accommodate all of us. Included with us was our 7 yr old daughter who uses a booster seat and 2 other kids aged 12 and 13 yrs and 3 adults.