National Car Rental

Additionally, when I was in Germany, I had a minor accident with another individual. Not knowing German, the employee who worked at the counter of the National that I rented from, helped me communicate with the individual who hit me over the phone. This was excellent customer service and helped relieve much of the stress I was under. To me National is a great rental agency and they will certainly have my business for years to come.

As we were looking for a replacement a manager came running over to us yelling that there was a dent on the top of the car. We were totally confused because we never damaged the car - when we got there there was a small crack on the right grill that looked like normal wear and tear, not an accident or anything like that. The manager was extremely rude as I told him "We didn't do this damage". He didn't care, keep writing up a report - in hindsight I should never signed it (but did write on the report that we did not do this damage in all caps). The manager asked if we wanted a replacement - I said no - I'm done with National - he said “that’s just fine with me.”

Additionally my daughter indicated that we are going to put this on Yelp, Facebook and every other social media outlet we find to warn people that National is just passing on their charges to unsuspecting customers (Long standing ones) - He said “go right ahead” I'm done with them and the manager Brian - you were rude and condescending and I think you, the inspector and National know that you guys are just scamming folks - there are enough folks here to reach out to and start a class-action lawsuit on your scamming practices for unsuspecting customers.

If you are going to charge customers for damage - you should have better outgoing inspection to ensure you are not wrongly accusing the wrong customer for damage they did not do. If you are not good at catching this stuff at the right time, you can't just keep passing the buck on to the next customer - We are going to fight this in the court of public opinion - You have lost my business and I hope you lose a lot more with these practices. COVID may wreck havoc on your entire business but don't take it out on the customers you still have - that's a really dumb business strategy. Consumer affairs - please contact me - I have pictures.

Finally when she made me prove I worked with my boss I paid for the rental with my card and they put it on hold. On the 18th they put that $200 back in my account without saying anything or giving me a notification. So I assumed that was my money and spent it. Today on the 20th they took the $200 back and made my account go into the negatives. I called hysterical and crying they said there’s nothing they can do. Poor customer service like I’ve never experienced before. The manager was rude and the women I called for this matter was completely unhelpful. National Enterprise do better.

Once again, positive that this damage was already on the car before we rented it, we find a picture we took of the front of the car (dented bumper showing) the first day of our trip and send it as a response to the email that says we owe for the damages. No response. We then, one week later, get a bill for over $1000 to fix the dent.

Next part of the story. My husband has used National Car Rental weekly for his work for years. This is the third time this has occurred to him where staff at National Car Rental has not assessed cars well enough after customer rentals and then pinned damage on the next renter. Enough is enough. This is a dishonest company and we will be taking our business and his company’s business elsewhere.

I waited 3 and a Half hrs for the TOW TRUCK! I had 2 private tow trucks attempt to help me but at my own expense and refused because this was not my problem. Once the tow truck arrived at NOON I had already missed 3 meetings and a scheduled pick of clients. I then called customer service to have them at the very least compensate me for the inconvenience to which they replied I would have to take it up with the manager on duty upon returning the car.

When I went to return the car I spoke with manager on duty Jeffrey ** and explained the situation that had unfolded, His response without showing any empathy was unfortunately there was nothing he could do at the time because my account had closed out the minute I returned the car and in order for him to have access to change anything I would have had to tell the guys who checked in my return first. (I was never given these instructions by any one person in customer service the first time I called). Jeffrey then stated that because it was a Saturday that I could come back Monday and speak with a supervisor above him who could approve any type of compensation.

Today Monday 10/5/2020 I returned to speak with supervisor and out comes Jefferey **, who pretended to not remember me or what had already transpired, Absolutely irritated and begrudgingly I re-Explained everything that literally was in the notes of my account to begin with. Mr. ** then stated that there was nothing that could be done and the fact that I was able to switch vehicles should have been compensation enough, even though I explained my entire day was blown behind the faulty vehicle in which clearly wasn't inspected upon it's original return and then loaned out to myself un-inspected as well.

Mr. ** then stated that he would still go get a supervisor to see what could be done and leave behind a door, not even 2 minutes passed before he comes rushing out tell the front desk service person to see if I added Roadside Assistance to my rental. I asked what for and what does that have to do with a faulty vehicle and my compensation to which he replies Because I didn't add roadside assistance to my package and they sent out a tow truck anyway it would serve as my compensation because normally they would have charged me the Tow Trucks fees...

Absolute bewilderment and instant anger is all I could feel at that moment, The fact I was given a straight up lie dead to my face and with a smile literally has completely turned me off from ever renting with National ever again... TRUST ME. SAVE YOURSELF THE HEADACHE AND WALK AWAY. GO ANYWHERE BUT HERE!!

The emails and mail continue. The one I received yesterday told me I now owe $1800. A short internet search quickly proved that this is a common scam perpetrated by this company, including being told when you call to ask what the damage was, that they have no record of any damage, AND then are given a number where no one ever answers the phone when you try to call. Followed by an email demanding payments. Another common trend is that the damage was to the ROOF of the car, which is what the most recent scam email states happened to the car I rented. I have been a loyal car renter for National for a number of years, but no more. I have sent two messages to National Car Rental. I have contacted the company for the credit card I used to rent the car, to alert them to this scam. My next step will be to file a claim with my state's attorney general's office.