National Car Rental Reviews

Lucia at the Albany, NY International Airport was a great help in assisting us with renting a very comfortable Buick Envision. The automobile was reliable, clean and in top notch running order. It was my first time using National and I would use them again, plus recommend them to my friends.

I would like to give a HUGE shout out to Daveon at the Dallas/Fort Worth airport location. My family and I had a long day of traveling, flights being delayed causing us to miss flights. It was well after midnight. We were tired and frustrated. Daveon took everything he had to make our experience great. He was very kind, attentive, and hard working! Thank Daveon for helping us out on such a stressful day.

Always cheerful, my rental paperwork, is done when I get off the flight, and I always get the upgrade, even in busy summer months. And it gets packed in Myrtle Beach in summer. THANK YOU National. Much appreciated.

I was on a work trip to various towns and cities in MN, which I was unfamiliar with. National upgraded me at no extra cost knowing the potentially hazardous conditions in the hills and mountains I was unaware about.

Long time executive member since 2015, recently rented a car at DFW airport, really very bad customer service (the problem was the supervisor and area manager). Every problem have a solution but that day was very bad. I already called customer service and explained the bad service I got at DFW. Now I am more than 1 month and no answer, no follow up. I even send emails to different National managers but still no follow up. To be honest shame of them.

I am in Wichita KS on business. Rental a car over a week ago. I get into town and at the rental counter and National had cancelled my rental. No explanation, nothing.... I had to walk to the hotel. I called the website number and someone was putting in a help ticket and someone was to call. No one called. I chatted online with someone. The only response I got was "Sorry". I travel for work. What do I do now? It doesn't matter if you are an Emerald Club Member or not. As I sat in the lobby, customers kept coming up to the counter and getting their car. Why wasn't their car cancelled? Why was mine? Why didn't anyone tell me my car was being cancelled and why? This is horrible. No one should be treated this way. Why would National overbook car rentals? I am so disappointed in National.

I have rented from National multiple times through my job. I no longer do so for two reasons. Reason #1 I got a flat tire in one of their cars and I called National for help and instead of getting help one of their representatives hung up in me. Reason #2, which was the last straw I had someone leave their phone in the car I was renting. The next day as I was leaving for work two old people was sitting in a car blocking my rental. They accosted me and start asking about the phone that was left in the car. They told me they were tracking the phone. Called National about it and no response.

I will NEVER use This Company AGAIn!!! I made a reservation for a rental car in Arcata. I went to pick it up and then noticed they had texted me at 11PM the prior day when I was asleep, to say that NO MORE Rental Cars were available. I thought it was a joke, as I arrived early the next morning to pick up my car. Waited approximate 30 minutes in line, where they were giving out "keys to people in front of me"; when it came to my turn, the agent said, "OH SORRY. WE HAVE NO AVAILABLE CAR FOR YOU." I said, "I had a reservation!!!!" He said, "We notified you YESTERDAY that there are NO CARS." I said, "You can't do that and you informed me at 11PM at NIGHT the Prior Day.

If I could give this company 0 stars I would. We rented this car for two weeks. Once we were in the car for a day it stated it needed an oil change. After a few days the car kept overheating. Not only did I need to deliver the car back to the place (which was two hours) and waste my time going there and waiting in a line that was an hour but my time was not compensated with any discount. I would never get a rental car from here again.

Longtime Executive Elite Member Disappointed with National Car Rental Experience. As an Executive Elite member for many years and the sole national/enterprise renter for 15 years, I recently encountered a concerning issue with a National rental car in Charleston, SC. After picking up the vehicle, I noticed it hadn’t been cleaned—there were no wipes, sunscreen marks all over, and even more alarming, I found another customer’s credit card inside the car. I immediately reached out to Charleston’s local customer service via email, but received no response. I tried again—still nothing. I then left feedback on the corporate website with no follow-up. Finally, I called customer service and was told that an agent would contact me within four business days (by today, 09/03), but no one ever followed up.