National Car Rental Reviews

I only rent from National Car Rental. I travel a lot for business, and I have never had any issues. I have rented cars at 36 airports across the county with National and I have always received excellent service, and the vehicles have all been in great condition. It's always great to get a nice upgrade as well. Thank you National!

I’ve been a customer of National Car Rental for a year now, and I can confidently say their customer service is exceptional, no matter where I go. I travel 2-3 times a month for work, and every time I rent with National, I’m met with helpful, professional, and attentive staff who ensure a smooth and enjoyable experience. Their vehicles are always clean, reliable, and perfect for any trip I have planned, whether it’s just me or I’m hosting clients. National consistently goes above and beyond to ensure I’m taken care of, which speaks volumes about their commitment to customer satisfaction. The level of service I’ve experienced with National has been so impressive that I’ve recommended them to colleagues and friends, many of whom have also made the switch. If you’re looking for excellent service and top-notch rentals, I highly recommend National Car Rental. Thank you,.

Our family of four rented a car in Tirana, Albania for a week. The service desk at the airport was great, they explained clearly the important things to know for travel to neighboring countries (Kosovo and Greece). When we first got our car, we decided to try a larger vehicle to handle luggage better, and they were extremely helpful and arranged for the larger car to be delivered within a half hour. Great service, with the added convenience of renting through my National membership in the USA. Straightforward and simple!

Jose ** should be your employee of the year. I visited New York City during an incredibly busy time, and for a number of reasons, forgot to reserve a car. I actually took the rental car bus before I realized, and fortunately, I met Jose. In spite of the fact that your volume was low, he found me a car very quickly and arranged it at a great price. This guy should be in line to be the next CEO. His customer service is awesome, and he gets results.

I would like to give a HUGE shout out to Daveon at the Dallas/Fort Worth airport location. My family and I had a long day of traveling, flights being delayed causing us to miss flights. It was well after midnight. We were tired and frustrated. Daveon took everything he had to make our experience great. He was very kind, attentive, and hard working! Thank Daveon for helping us out on such a stressful day.

I rented a midsize SUV at Raleigh NC for 4 days. I paid $60/day for this rental. I wanted to extend 1 day and was quoted $180/day to extend. I retuned the vehicle. Rented the exact same one for $60 again. Why couldn’t you just extend for the $60?? Why make me return the vehicle and re-rent it to get the same rate? Pretty stupid if you ask me.

Rented a car for two weeks for a total of $470.36. My father passed away and I needed to extend for one additional week due to his funeral. I was told my total would change to $960.00. I was charged $1325.99 and the charge over extended my credit card. I called National multiple times asking for assistance in reducing in my bill as I am a single mother and this is a very tough circumstance and I was under the impression my bill would be $960.00. I was advised they would pass a message to a supervisor to return my call multiple times. I NEVER received a call back. I called again asking for corporate's number. Called and emailed them with again NO RESPONSE. They have the worst customer service I've ever experienced. Beware of the scam I experienced.

Do not rent with National unless you are only driving for 25 miles or less per day. I recently rented a car, put in for the pickup and drop off, had unlimited mileage on my car, and when I returned it, I had an excessive mileage fee at .40 a mile times the 1100 miles I drove. This took my quoted cost of the rental from $650 to $1150. This is the biggest scam rental company I have ever dealt with so protect yourself and use other services.

If I could post a Negative number, I would. I had to wait a few weeks to post this review because I was so furious. I bundled a car rental with my flight through one of the common bundle companies. I paid in advance, SIX WEEKS prior to travel for a flight and rental car from NATIONAL. My flight went great, actually arrived early and I proceeded to the car rental desk in the (PIE) Tampa-St. Pete Airport at 1130 PM on March 11th 2025. At the desk, the young clerk began processing my paid reservation when he said there was a balance due from the prior year for $250. In 2024 I had my rental car broken into, breaking a window while in San Francisco. I did, however, pay this when due, last year. I told the clerk this and he gave me a phone number for the company's claims or billing department but that call center was closed and wasn't staffed again till the morning.

Have been a customer since 2009… WILL NEVER RENT FROM NATIONAL AGAIN. Have a 21 day rental out of Sky Harbor Phoenix, on March 1, 2025 got a flat tire, roadside assistance at 5pm informed me there would be. $75 charge to replace tire with a spare (donut) and then, I will have to have tire repaired at my expense and have put back on car before I turned rental in. I don’t think so…bye bye National. I went to an Enterprise location in Scottsdale and replaced the vehicle.