National Car Rental Reviews

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About National Car Rental

National Car Rental offers SUVs, cars, vans and trucks at more than 1,500 locations worldwide. Drivers can purchase roadside protection and supplemental liability protection for an extra cost. The Emerald Club program lets drivers enjoy an upgraded vehicle selection, free rental days, priority service and easy check-in and checkout.

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National Car Rental Reviews

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    How do I know I can trust these reviews about National Car Rental?
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    Page 1 Reviews 0 - 5

    Reviewed Feb. 8, 2025

    I only rent from National Car Rental. I travel a lot for business, and I have never had any issues. I have rented cars at 36 airports across the county with National and I have always received excellent service, and the vehicles have all been in great condition. It's always great to get a nice upgrade as well. Thank you National!

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    National Car Rental
    Response from National Car Rental

    Thanks for the shout out, Damon. We look forward to your next visit! -Chris R.

    Customer ServiceStaffReliability

    Reviewed Jan. 22, 2025

    I’ve been a customer of National Car Rental for a year now, and I can confidently say their customer service is exceptional, no matter where I go. I travel 2-3 times a month for work, and every time I rent with National, I’m met with helpful, professional, and attentive staff who ensure a smooth and enjoyable experience. Their vehicles are always clean, reliable, and perfect for any trip I have planned, whether it’s just me or I’m hosting clients. National consistently goes above and beyond to ensure I’m taken care of, which speaks volumes about their commitment to customer satisfaction. The level of service I’ve experienced with National has been so impressive that I’ve recommended them to colleagues and friends, many of whom have also made the switch. If you’re looking for excellent service and top-notch rentals, I highly recommend National Car Rental. Thank you,.

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    Response from National Car Rental

    Thanks for your great review, Cameron. We're delighted to hear you've had such positive experiences with National. Your loyalty and recommendation mean a lot to us. We look forward to your next visit. - Lisa

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      Staff

      Reviewed Jan. 13, 2025

      Our family of four rented a car in Tirana, Albania for a week. The service desk at the airport was great, they explained clearly the important things to know for travel to neighboring countries (Kosovo and Greece). When we first got our car, we decided to try a larger vehicle to handle luggage better, and they were extremely helpful and arranged for the larger car to be delivered within a half hour. Great service, with the added convenience of renting through my National membership in the USA. Straightforward and simple!

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      National Car Rental
      Response from National Car Rental

      We appreciate your positive review about your recent experience with us. Thank you for your business. –Chris R.

      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Dec. 8, 2024

      Jose ** should be your employee of the year. I visited New York City during an incredibly busy time, and for a number of reasons, forgot to reserve a car. I actually took the rental car bus before I realized, and fortunately, I met Jose. In spite of the fact that your volume was low, he found me a car very quickly and arranged it at a great price. This guy should be in line to be the next CEO. His customer service is awesome, and he gets results.

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      National Car Rental
      Response from National Car Rental

      We appreciate your feedback, Phil, and we’re happy to hear that Jose was able to provide you with a great customer experience. We hope to see you again. – Lisa

      Staff

      Reviewed July 12, 2024

      I would like to give a HUGE shout out to Daveon at the Dallas/Fort Worth airport location. My family and I had a long day of traveling, flights being delayed causing us to miss flights. It was well after midnight. We were tired and frustrated. Daveon took everything he had to make our experience great. He was very kind, attentive, and hard working! Thank Daveon for helping us out on such a stressful day.

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      Response from National Car Rental

      We appreciate your feedback, Kelle, and we’re happy to hear that Daveon was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

      Reviewed June 1, 2025

      I rented a midsize SUV at Raleigh NC for 4 days. I paid $60/day for this rental. I wanted to extend 1 day and was quoted $180/day to extend. I retuned the vehicle. Rented the exact same one for $60 again. Why couldn’t you just extend for the $60?? Why make me return the vehicle and re-rent it to get the same rate? Pretty stupid if you ask me.

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      Response from National Car Rental

      Thank you for your feedback, Sherif. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa

      Verified purchase
      Customer ServiceSales & Marketing

      Reviewed April 26, 2025

      Rented a car for two weeks for a total of $470.36. My father passed away and I needed to extend for one additional week due to his funeral. I was told my total would change to $960.00. I was charged $1325.99 and the charge over extended my credit card. I called National multiple times asking for assistance in reducing in my bill as I am a single mother and this is a very tough circumstance and I was under the impression my bill would be $960.00. I was advised they would pass a message to a supervisor to return my call multiple times. I NEVER received a call back. I called again asking for corporate's number. Called and emailed them with again NO RESPONSE. They have the worst customer service I've ever experienced. Beware of the scam I experienced.

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      National Car Rental
      Response from National Car Rental

      Thank you for your feedback. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa

      Sales & Marketing

      Reviewed April 9, 2025

      Do not rent with National unless you are only driving for 25 miles or less per day. I recently rented a car, put in for the pickup and drop off, had unlimited mileage on my car, and when I returned it, I had an excessive mileage fee at .40 a mile times the 1100 miles I drove. This took my quoted cost of the rental from $650 to $1150. This is the biggest scam rental company I have ever dealt with so protect yourself and use other services.

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      National Car Rental
      Response from National Car Rental

      We're listening and would like to know more, Chad. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa

      Customer ServicePricePunctuality & SpeedStaff

      Reviewed March 28, 2025

      If I could post a Negative number, I would. I had to wait a few weeks to post this review because I was so furious. I bundled a car rental with my flight through one of the common bundle companies. I paid in advance, SIX WEEKS prior to travel for a flight and rental car from NATIONAL. My flight went great, actually arrived early and I proceeded to the car rental desk in the (PIE) Tampa-St. Pete Airport at 1130 PM on March 11th 2025. At the desk, the young clerk began processing my paid reservation when he said there was a balance due from the prior year for $250. In 2024 I had my rental car broken into, breaking a window while in San Francisco. I did, however, pay this when due, last year. I told the clerk this and he gave me a phone number for the company's claims or billing department but that call center was closed and wasn't staffed again till the morning.

      I was worried I would have to pay the 250 again but was prepared to, and figured I would sort it out the next day. I wasn't expecting what would come next... The attendant said he couldn't give me the car, period, end of story. I explained I prepaid, and the company had six weeks' notice to let me know if there was an issue. I asked to speak to a supervisor, there wasn't one present but he called one and had him on speaker so I could listen to their conversation. The supervisor told him, I could be correct and had paid the prior bill, but they had no way to verify until the call center opened in the morning. I was furious, it was the middle of the night in a relatively small airport with a couple hour drive ahead of me and no car. They wouldn't even REFUND my money!!! I ran to the other rental companies' desk, and they had one car remaining, unfortunately it was a high-end vehicle that was 5X what I already paid NATIONAL.

      Furious but happy to get a car, I figured NATIONAL would make things right the next day. Having no other reasonable options in the middle of the night I rented my second, very expensive car from another company. The next morning, I called the previously closed center, and the nice phone rep said I was correct, that I paid the 250 and I should not have been on the do not rent list. She removed me from it, 8 hours too late, and then I was transferred to about 4 other "managers" none of whom could help me.

      I requested, one, a refund for the car I prepaid for but wouldn't give me and second, some kind of compensation for what I had to pay the other company, perhaps a free rental in the future. I was told she couldn't help me and there was no person further up the chain she could transfer me too. She said someone would call me in the future. No one ever did!!! My emails and later calls all unhelpful. They kept my money!!!! In closing this company took my money, refused to give me the car I prepaid for 6 weeks in advance, refused to refund me and left me stranded in the middle of the night in a small airport 1K miles from home. They are criminals.

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      National Car Rental
      Response from National Car Rental

      We're listening and would like to know more, Scott. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.

      Reviewed March 5, 2025

      Have been a customer since 2009… WILL NEVER RENT FROM NATIONAL AGAIN. Have a 21 day rental out of Sky Harbor Phoenix, on March 1, 2025 got a flat tire, roadside assistance at 5pm informed me there would be. $75 charge to replace tire with a spare (donut) and then, I will have to have tire repaired at my expense and have put back on car before I turned rental in. I don’t think so…bye bye National. I went to an Enterprise location in Scottsdale and replaced the vehicle.

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      National Car Rental
      Response from National Car Rental

      Thank you for your feedback, Ron. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa

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      National Car Rental author review by Lauren Fix

      National Car Rental was the first company to offer one-way rentals, computerized reservations and a loyalty program. The company is now owned by Enterprise Holdings.

      • Executive travel: National Car Rental focuses on providing white glove services to executive travelers, with Emerald Club options to skip the counter, choose any car from the Emerald Club Aisle and be on your way.

      • Loyalty program: Customers who enroll for free in the Emerald Club enjoy benefits such as skipping the counter, choosing any car from an Emerald Aisle and applying rewards points to rental days or other travel rewards. Choose Free Rental Days or your favorite frequent traveler program.

      • Convenient communication: With email, online, telephone and app connections, customers can make reservations more quickly than ever.

      • Pay tolls electronically: Drivers pay a small daily fee plus the cost of tolls to use the TollPass electronic toll payments program, thus avoiding long cash lines and unpaid toll violations.

      • Business programs: The National Business Rental Program for any size business offers travelers even more value, speed and convenience. The On The Go Meeting & Convention Program is for car rentals dedicated to the success of your meetings. They also offer Government programs, Military programs and association programs.

      • Age: National will rent cars to drivers as young as 18 with a major credit card.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      National Car Rental Company Information

      Company Name:
      National Car Rental
      Year Founded:
      1947
      Address:
      600 Corporate Park Dr
      City:
      St. Louis
      State/Province:
      MO
      Postal Code:
      63105
      Country:
      United States
      Website:
      www.nationalcar.com