National Car Rental Reviews

I wanted to thank the staff at National Rental Car at Sacramento Airport. I received an email from Monique Barfield that they found my wallet while I was on my way to Chicago. It was such a reassuring contact. I filled out the form and I pay for the Federal Express and I got the wallet back the net business day. Nothing was missing from the wallet. Thank you so much for your superb customer service. Nizar

⭐️⭐️⭐️⭐️⭐️ I would like to highlight the excellent service I received at National Rent a Car, Málaga AVE Station. From the very first moment, Ms. Erika and Mr. Ivan showed great professionalism and exceptional human warmth. The whole process was smooth and clear, and the service from start to finish was truly five-star. Mr. Ivan personally delivered the vehicle to me, a BMW X3 in perfect condition, outstanding both in comfort and driving quality. It is a real pleasure to come across people who are so polite, kind, and dedicated to customer service. Without a doubt, Ms. Erika and Mr. Ivan are a true asset to the company. Thank you very much for making my experience such a positive one. I totally recommend this National Rent a Car office at Málaga AVE Station.

We rent from National whenever we can (they do not have a presence at every one of our destinations, however we use them whenever they do have a presence). We love Emerald Club. We recently (July 22, 2025) rented from National in Denver and had requested a high clearance 4WD vehicle. They had a brand new 4WD Ford F-150 and it was such a treat. Not only that, but it was a Hybrid and we drove it for a week and only had to refuel when we were back at the airport. It got us out to all the trailheads we wanted to get to (mostly the 14ers) and was a pleasure to drive in every capacity. And National (Emerald Club) is unrivaled in how easy it is to get going and to check in. I have not seen a car rental company that beats National...

I’ve been a customer of National Car Rental for a year now, and I can confidently say their customer service is exceptional, no matter where I go. I travel 2-3 times a month for work, and every time I rent with National, I’m met with helpful, professional, and attentive staff who ensure a smooth and enjoyable experience. Their vehicles are always clean, reliable, and perfect for any trip I have planned, whether it’s just me or I’m hosting clients. National consistently goes above and beyond to ensure I’m taken care of, which speaks volumes about their commitment to customer satisfaction. The level of service I’ve experienced with National has been so impressive that I’ve recommended them to colleagues and friends, many of whom have also made the switch. If you’re looking for excellent service and top-notch rentals, I highly recommend National Car Rental. Thank you,.

Our family of four rented a car in Tirana, Albania for a week. The service desk at the airport was great, they explained clearly the important things to know for travel to neighboring countries (Kosovo and Greece). When we first got our car, we decided to try a larger vehicle to handle luggage better, and they were extremely helpful and arranged for the larger car to be delivered within a half hour. Great service, with the added convenience of renting through my National membership in the USA. Straightforward and simple!

Like the so called car insurance hustle, the car rental hustle is just another "unregulated" industry that's allowed to operate with impunity. Specifically if mileage is "unlimited", why are rates outrageously escalated if a car is returned to a different state from where it was picked up? Additionally, the escalated charges don't appear on the receipt when the car is returned. When you question customer service about the inflated charge you're given the disingenuous answer of "it's to cover the cost of having an employee return the car to the original pick up location"? There is no such "cost" for returning a car to its pickup point. It will simply be left in the fleet of cars where it is dropped. Why is it necessary to lie to justify gouging a "customer" of 20 years?

Worst car rental ever. Car broke down at hotel and truck came to pick up car, new one was not delivered. left me stranded at hotel with no Uber, Lyft or cabs in town to get to work. Customer service would not return my many, many phone calls all night. Can't believe how bad customer service is and third party roadside reps. Neverr thought I would be stranded without any support.

Awful management at KC airport location. They give you a business card at check in with an email to contact if there are any issues. Have emailed multiple times over the past two weeks with no response. Called the corporate office and they put in a message for a manager at the KC branch to return a call, and still nothing. Mine was a minor issue thankfully (needed to change payment method, which was promised I could upon drop off by the representative who checked me in), but want people to know that management is non responsive at this location! Have loved my experience at other National Car Rental locations, just do not recommend renting from the KC location in case you have any issues.

This is in response to National Car Rental in Jacksonville Airport location’s actions; specifically Victoria the Manager. I had a negative interaction with an employee when retuning my vehicle and because of that incident I’m now on a DNR list per Victoria. I understand that it was not mine or the employee's finest hour, however to stick a customer on a Do Not Rent list that has successfully rented several hundred vehicles since 2018 is an overreach. I have read multiple reviews about the Jacksonville Airport Rental location and it appears that this location is a lone wolf. They seem to treat customers however they want and have no oversight.

Had a confirmed rental pick up with National Emerald Club and after taking an Uber to the Killeen Airport to pick it up I was told they did not have my vehicle anywhere in the region. Had several hundred dollars in horse feed to pick up and wasted a hundred dollars on uber. Zero customer service and no follow up from management as promised. Why have a confirmation number if not honored?