National Car Rental

On the 19th of Feb 2023 I arrived on time at TWF (Twin Falls airport) Idaho to collect the car I pre-paid many weeks in advance. When it became apparent there were no staff at the counter (lights were off too) I called customer service to seek help. I was advised that cancellation was my only option unless I was willing to wait 7 hours for the evening staff to arrive. It being a business trip I was left little alternative but to rent from Avis at the adjacent counter - a move which cost me an additional $346.38. Despite multiple follow up calls to seek a resolution the promised communication from National's management has never materialized. This company believes the customer is an irritation that should be dismissed, lied to and generally treated with disdain. After I post additional negative reviews, I shall reach out to our local TV news station (I play darts with one of their anchors) so they can do some reporting on my experience.

In early January I arrived just after midnight after a long trip to pick up my vehicle from National, who I've been renting with exclusively for many years as an Executive member. I was informed by the attendant that I had been put on the Do Not Rent list with no explanation. I was barred from renting a vehicle and given that it was 1 in the morning, I had no rental options. I'm a business customer, and this obviously was extremely disruptive to my client visit the next morning.

I rented a car in October, which had a rock hit a windshield. I turned it in to my insurance which paid it on January 27th; however, due to the slow process, I can not rent a car with National. I called the damage recovery unit number listed on the paperwork but immediately hung up. The only time the number works is after the center is closed. I am trying to handle business, but the center ignores the phone and wants to handle this process only through emails due to the volume of calls. This is extremely unprofessional! I apologize for the curtness of this message.

They are robber. Never REnt Car with National or Enterprise. They charge too high and robbing renter and only forwarding "overspeed ticket" to my @mail, they do nothing, then charge my credit card € 30. Ticket cost € 20, they forwarding @mail and charge € 30. I told them not, but they still charge my credit card. This is a very bad car company. Robbing people from all side. Never make a deal with this company and Before they refund my € 30, I will warn all people not to rent from this company. Reference number: **. Date of experience: December 18, 2022.

As an Emerald Club member and a long standing customer of National Car Rental. My last experience at Piarco airport Trinidad and Tobago, was both disappointing and disturbing. The car that was given to me was 29 days past the service day. I did not see the service message until I started the car the next day. The wiper blades were useless and worse while driving in the rain, it was very unsafe and I don't know why they allowed a car in this condition to leave their fleet. On returning the car I mentioned it to the rep and he advised that he will look into it.

In planning to travel for the Christmas holiday I reserved round-trip fare with Amtrak from 30th St. Station - Philadelphia. I noted that car rental was available with National Car Rental within 30th Street Station. I reserved a vehicle to drive to my family in South Jersey. I was traveling from the south coming north. I called National Car rental to inform them that my train would be late arriving... 5:35 pm.

They are very quick in charging me $30 for "processing" a ticket or an $800 fee for a scratch on the bumper. Meanwhile, they charge you the price of a luxury car, do not honor the reservation, give you an economy. Then, they lie to you saying the price difference will be paid back in the next few days, which never happens. Thank you for your service, I would not be needing it anymore.

On top of your rental fee there is a $400 security deposit required. They don't tell you that it cannot be in cash, or debit or split between 2 credit cards. I had cash to pay for my rental and a credit card for the security deposit (my limit is not high enough to put it all on my card) and they said no. I had cash on my debit card for all of it, they said no. I had a CC in my partner's name to put it on, they said no. It can ONLY be ONE CC and has to be in my name. I have no car. I now can't work. They make it impossible for a lower income person to rent a car and they only tell you this in the fine print. No heads up. Paid for a ride to pick it up and they had to pay for a ride home. Good job large corporation that doesn't actually care about their customers.

Story: I rented a midsize car from National using a corp. code posted on a blogger's site as a University of Michigan code for fraternity members. When I got to the take the vehicle the manager let me take a minivan as I was a Excutive member as well as add an additional driver for free. For a total of around $1300. Well.. the vehicle had damage and after returning it I got an email from the location saying my account was frozen onto the DNR list and they were adjusting my rental to a total of $4000 for the increased rate, upgraded vehicle and additional driver. I tried reaching out to National, no one was able to help me. All they can do is ask for a call back but no one called me back. I tried disputing the extra charge with Chase all without success. I would like to get this resolved without going to small claims court.

I rented a car from them and paid for it even though I had the confirmation on my phone and it told me to go to the 2nd floor which I did however when I get there they told me I had to go to the first floor to get paper work even though online it told me to go to the second floor. Went back to the first floor to get the paper work and the the person who checked me in said they are charging me a 400 hold because I had an Illinois drivers license and I ask why is that. He said that is their policy that anyone with an Illinois license has to pay a 400 deposit but it's not state that on their website and it took 3 days to get my deposit back.