National Car Rental

After many phone calls and being driven around for three hours and having to go back to the airport to get a new car. Biggest complaint is after returning car can not get a manager to return my call to discuss my complaint. Have called four times over a week customer service with promise of a manager call back that never happened. If this is the way they disrespect a customer be careful renting from them if something goes wrong.

While trying to book a rental vehicle online, it would only let me use 1 of my 3 reward days. National informed me that 2 of the rewards days will expire on the weekend that I wanted to rent the vehicle although, I was never informed that they would expire prior to the phone call. According to the customer service rep, they had already extended 2 of my reward days as a courtesy. But I guess not courteous enough to extend them for 2 more days. Good customer service!

The company I worked for had me work in Atlanta every other week for six months. For eight day periods, sometimes seven days, they paid for our National Rental car and hotel. Unfortunately I downloaded their Emerald Club app onto my phone so I could get the member points (which equates to free rental days). I did the same the hotel I stayed at. When you join you must include a credit card number. DO NOT join their Emerald Club.

After receiving many referrals to use National Car Rental for my first trip alone for a destination wedding I was in, I was extremely disappointed in the service actually received by National Car Rental. I reserved my selection for the reputable "Emerald Aisle" through them and received an estimated invoice for my reservations. I felt extremely satisfied through their reservation process and enlightened to know that there would be NO extra, hidden, or added fees after the return of my rental. (Keeping in mind there would most likely be a slight difference between the reservation receipt and the actual invoice receipt.) But much to my dismay, there were extra charges added to the invoice after all.

Our rental car has a flat tire 30 min away from Charleston. National sent a tow truck but did not sent a vehicle for us. They said call Uber but Uber does not service here. Tow truck said they cannot pick us up leaving us 3 people stranded on the side of the road at 90 degrees with little water. All National call service people hang up on us.

I have been using National for years, however, I booked a car and received a confirmation #. When I showed up at this location, no one was there and the branch was closed. No **! Seriously! Also, started looking at past bills and noticed $2 - $9 charges for fuel even though the car was returned full. Wonder if they know how bad it is for our environment to overfill vehicles just so they can charge customers $5.00 a gallon? Long story short, I was able to retrieve these funds for this bogus fuel charge but they had no sympathy for the trip that they destroyed because of their unannounced closed branch. Therefore, renting with Avis now. So far, no issues.

My Driver's License expired while I was out of state. I went online and had it renewed. Wanting to rent a car I called National Car Rental and explained the situation. Very nice lady. I was told that I could print a copy of the receipt and proof of updated credential from Department of Licensing and submit along with my expired license to rent a vehicle. I was assured that this would work and to have them call her back if there were any issues. I took an Uber to the site. There they said I needed an OFFICIAL copy printed by the Dept of Licensing.

My experience with the National Car Rental was very personal and helpful staff from the beginning to the return. I think her name was Terry, she was kind, very efficient and informative. Jay was the same, when I return the vehicle, also kind and polite. The vehicle was shining and clean from the front to the back. I would recommend National Car Rental to family and friends.

After forgetting an item in my rental car at the Kona airport, I called to see if it had been found. I was told I needed to make a claim on their website. I have done so. A few items fitting the description of my item have been found. I have not been able to confirm if one of those items is mine or not. All I get are automated emails saying my item has not been found. I need to speak with somebody at the Kona airport national rental. Every time I call the customer service number dedicated to Hawaii I get sent automatically to voicemail. When I call the national rental company, I keep getting pushed off to another service agent. I asked to speak to that specific rental office, and I am unable to because I was told “it is an airport so they don’t answer their phones”.

On the 19th of Feb 2023 I arrived on time at TWF (Twin Falls airport) Idaho to collect the car I pre-paid many weeks in advance. When it became apparent there were no staff at the counter (lights were off too) I called customer service to seek help. I was advised that cancellation was my only option unless I was willing to wait 7 hours for the evening staff to arrive. It being a business trip I was left little alternative but to rent from Avis at the adjacent counter - a move which cost me an additional $346.38. Despite multiple follow up calls to seek a resolution the promised communication from National's management has never materialized. This company believes the customer is an irritation that should be dismissed, lied to and generally treated with disdain. After I post additional negative reviews, I shall reach out to our local TV news station (I play darts with one of their anchors) so they can do some reporting on my experience.