National Car Rental

I was charged for 4 weeks for car rental of a week - more than $1000 taken off my CC. I have been trying to resolve the issue with National for more than two months. Instead of returning the money they stole from me - all they have done charged me even more in trying to resolve the issue - $400. Although every customer service representative and supervisor admits clear mistake on National part - I cannot recover the money that has been stolen from me. Not only that, but they are taking some more money from my CC without any authorisation. Plain robbery. No email or address for written complaint - all has to be done via phone.

Over a 12 year period I have two experiences with National. The customer facing side is excellent - always friendly and helpful. The corporate level is not that way.

I admit I made a mistake. I am small business owner that rents cars 200-250 days per year. I used to work for a company that gave me a corporate discount code to use when I rented cars when I worked for them. This corporate number was saved to my National profile. Then last year a guy I work with said “Hey use this discount code and you’ll get even a bigger discount”. He has been using this corporate account number for years. He still uses it to this day, even though he does not work for that company.

I returned a rental car in Norfolk, VA on 8/26/19. Got to the gate realized that I left a large Hermes shawl on the back seat. Immediately called the local office and left a voice mail. Landed in 40 minutes in DC called customer service opened a claim. Was assured that they are in contact with the local office right away. Next day back in Norfolk stopped by the counter. Asked for the scarf. No scarf. Was directed to online search site to see the listing of lost items. There I found a large number of phone charges, sunglasses, etc. but no my Hermes scarf... So what is going on here? I read another review on this site the same happening with a baby car seat. What exactly makes large valuable items disappear so quickly? National Car rental shame on you. Shame. Feel free to contact me, my claim number is **. Tel: **.

My husband rented a car from National, 10124 Natural Bridge Rd, St. Louis, MO 63134. He forgot our toddler's new Britax car seat in the car and left for a flight. This happened yesterday at 2pm. I filled up the lost and found form and went to National today. They said they don’t have the car seat. After a lot of requests they called the person who rented the same car today to see if the car seat was in the car. Unfortunately it was not. The people at National say they don’t have it. I asked the manager where it could have gone and he has no answer. I cannot understand how the car seat could get lost within 24 hours. I would really appreciate some help on this. Thanks.

Just horrible. Took 3 hours to collect my car from Dubai airport. They charged me 2000 euros of deposit despite full insurance. They did not respect the price agreed online and pushed me to get full insurance. The Indian guy in the parking lot lost the receipt to get me out of the parking and pretended me to pay again. Disgusting company and disgusting people. Stay away.

I tried for a very long time to do an online reservation for a car for one day from Helena, MT to Chippewa/Eau Claire, WI. I was unable to do it online and spent the next 40 minutes on the phone trying to get the reservation done and to fix the glitch that wouldn't allow me to do it online. We finally got the reservation done, but the online problem remains. During our conversation, I spoke to the agent at least twice about the fact that I was changing time zones and would need that extra hour - ie 24 vs 23 hours. She told me she couldn't do anything about it on her end, but to just let the agent at the other end know.

Please do not rent car from this agency. They are cheaters, I rented Hyundai Car and online the rate shows 70/day. Being Emerald Club member since more than 10 years. I walked in and took this car. When I returned they charged me $266 / day. Recluse, I spoke to one of their Agent and they argued with me saying the rate changes dynamically and that is what the per day rate. Can you someone guess $266/day rate? STOP renting from National Car Rental company.

Tried disputing a lost key charge for a rental out of SJC and was told at the counter to speak with their LAX location since the vehicle was relocated there. Went to the National counter at LAX where the manager said she could do nothing since the San Jose location had put on the charge and is the only one able to remove it. Was promised a response from SJC. Got only silence so I phoned them myself and am still waiting for the manager there to return my call (not holding my breath at this point). I'm Emerald Club Executive three years running, gave National thousands in business each year, and am rewarded with a wild goose chase ping ponging me from Northern to Southern California and back again.

National Rental Car is one of the vendors my employer prefers when employees rent cars for work travel. Because I rent cars for months at a time, I signed up for the rewards program. When I rent for work, I use the company corporate card, which provides company insurance for rental car; for personal rentals, I use my own card. Somehow, in the my profile, the personal card became my "preferred" card. When I would rent for work, I would reserve with the corporate card and present that card at check-out, but I would soon see pending charges on the personal card for the work rental. This happened several times. At first, I thought I had given them the wrong card, but the second time I knew I hadn't. I removed the personal card from my profile to keep this from happening again.

I rented a vehicle out of Tampa International Airport. Upon returning the vehicle I had to board a plane to head to my next job. I noticed that I left my headphones inside the car about 30 minutes after drop off. I immediately called, filed a claim and attempted to find a way to contact the lost and found in Tampa. Due to the fact that I had to wait on the processing of everything for a lost and found claim, my property is lost in a void of constantly being told to keep checking on the status of my claim. If I could have spoken to lost and found directly then I could have retrieved my items.