National Car Rental

They lured me in with a very low rate (about $20/day). After quickly reviewing the car with me and marking down various scratches, they hammered me when I returned the car in the same condition I received it in. The rental price doubled because of a 'dent' underneath the car which they say I caused (I didn't cause it). In Krabi Thailand, National Car Rental is not honest. The company's headquarters takes no responsibility because it is outside of the US.

I travel extensively for business. My company pre-pays for car rentals when making travel arrangements. We have the choice of two providers. On a trip to Charlotte in June, I opted to rent from National. It was a simple one day trip to meet with a client; June 28, return June 29. After returning the car at the airport location I realized I forgot a sports coat in the backseat. Having already gone through security I could not make it back to the return area without missing my flight.

We rented a car six months before traveling to Venice and there was only one attendant at the counter. She spent 45 min. with one customer while 6 others were waiting in sweltering heat. It was finally our turn and she refused to give us a car because I am 80 years old. AGE DISCRIMINATION! I am extremely fit and walk 14 kilometers a day and am mentally fit. Years of experience with no accident, but refused a car not on ability, but AGE. They will however rent to 18 year old with no experience. We were shocked and stranded in Venice with no car. The result was that we had to pay $566 extra Canadian dollars for 12 days to get a car through Hertz, since we had no reservation. Our total cost was $1,736. for 12 days. NEVER EVER RENT FROM NATIONAL.

For several years we used National for all rentals due to customer service, pricing, being able to select your car. Several months ago we stopped due to their prices increasing a great deal, then their selection was down to the point you would only have a very small selection to choose from. Today I selected them since their prices were pretty much in line with the other companies. I was shocked when they told me there would be a $200 hold for a deposit. This deposit is only for Alabama license holders in the State of Alabama. Are they serious? They could not explain to me the reasoning, but gee I love the attitude you get when you ask questions.

I reserved a vehicle 15 days ago to be picked up on 07/27/17. I told the clerk I would pick up between 12 and 1:00 p.m. When I arrived, it was 11:55. They first tried to overcharge me, but I showed the receipt with the quoted price. Then I was told I was an hour early, my vehicle wasn't ready. I reminded the person that I reserved that vehicle 15 days ago, an hour early shouldn't matter. She told me it hadn't even been returned by the previous person. So, I was supposed to wait for an hour because the vehicle wasn't even there. I sat down to wait and wasn't very happy about it. A few minutes later, the person at the counter came over and told me since I was so rude, they were canceling my reservation. A couple I was sitting next to had been waiting for 2 hours and all 3 of us were totally shocked. I've never seen such poor customer service. Had I walked in from the street, it would be expected to have to wait. But, with a reservation, that is just unacceptable!

My wife, Mihae, and I were celebrating our 30th wedding anniversary. The experience was marred by the incredible expense and, frankly, questionable practices of the rental car companies in Masset, BC. We had when we rented a car from National Car Rental in Masset, BC on Graham Island of Haida Gwaii. While my wife did sign the contract before renting the car, it does not justify their false advertising on the web.

We just canceled our rental agreement with National which was through Rentacar.com. We booked it to get the car in the Detroit Airport and they had us picking up the car in a city over a half mile away and when we called they had no clue how to help us. Got hold of a National representative was totally clueless but she did cancel our reservation. Asked what the commercials were about "any car and just walk to it and pick it out"... "Oh no" you have to go to the desk. Wow, at one time they were pretty good but we're done with National.

Worst car rental experience. Rented a car for the weekend. While at the store someone hit the back bumper. When I return the car I was charge 500 deposit for the damage. Few days later I receive a bill with pictures of damage in the back and FRONT bumper of the car. I called them 5 times so they can explain to me what was going on. They never bother calling me back. When finally I was able to reach someone it was a lady with a bad attitude telling me I had paid already and I could get my money back and as might as well get an attorney. Stay away from this place.

Last week I picked up a car from the Emerald Club Aisle with no discernable damage. 9 family members will also attest that there was no notable damage to this vehicle when I got it and when I took it back no incidents in-between. When I returned the car, the attendant went straight to the right front fender and noted a VERY SLIGHT misalignment of the bumper to the fender–nothing that one would notice upon casual inspection and barely discernable even when you get up close and look for it. She then crawled under the car and reported the entire airfoil missing. Manager immediately fills out a damage report against ME. I did no damage to this car. I had no way of knowing–sort of crawling under the thing at time of pickup–that I was getting a damaged rental car. And it appears I have no recourse to protect myself against being charged with this repair and turned over to collections if I don't pay.

I rented a car from National for 6 weeks, military training, and had the worst experience. First they required me to come back in around the 30 day period because I was not a certain member. I found this very frustrating, because I had to drive 40 minutes to a location. Second, they added bogus charges that the military did not cover. I will never rent from them again if I can help it.

Tuesday May 30th, I fly into Ottawa. It is 12:50 AM and we are late, late, late as the plane was delayed, delayed, cancelled and changed. Sitting in Toronto, I call National to inform them of my flight change and the fact I may be close to their closing time of 1 AM. They assure me that there will be no problem, change my flight in the system and say that this will now be visible to the operators in Ottawa, not to worry.

I have always rented from this car rental company. All of a sudden drivers carrying Alabama drivers license are now required to come up with a deposit of $200.00 in addition to the price of the rental. It is very strange though that only Alabama drivers are required to do this. I think there should be better ways to handle whatever loss the company is subjected to without inconvenience to customers.

husband is on disability, but he said they need a credit card now. They confuse people. They only accept credit card now, but will take a debit from those who fly out. Cry confusing. I want them to know the bad situation they have put us in.

Charged for repairs to car, that did not do. I rented a car from National Car Rental in January of this year 2017 in Victoria BC. I always rent and love the Kia Soul car. That vehicle pulled into the lot when I arrived to rent. It had lots of km, but wanted the car. I did not check underneath the car, and that is not the process, but this is the very beginning of my issue. About a week or less into my rental, I took the car back to Mike ** at the Agency Rental Lot. The Emission Control Light was on, and I indicated this to him. He was not nice to me, could only focus on the gas that I must fill the tank when returning the car. I had no intention of turning in the car.

I have called several National offices about this receipt. I called April 3rd concerning the mileage on the receipt. It says the customer drove 530 miles over the course of 1 day, when the car was only used from the airport to a store, and returned to ATL. When I first called customer service, they were helpful and sent it over to the team that handles disputes, assuring me they would respond soon. Today, 2 weeks later I called again to get an update. The ticket is still open and I was transferred/asked to call 2 different locations. I was put on hold for quite a while. Finally I called an associate at McCollum who said he can re-send the ticket problem to the team, but this was done the first time and nothing happened. This has been a difficult and laborious process. I still have no answer and this charge is sitting in the expense report and unfortunately I still have no update.

I realized 5 days after we returned a rental car that my son had left his prescription sunglasses in the car. I contacted National Customer Service and was referred to their Lost and Found website (nationalcarlostandfound.com) and was impressed immediately, gaining hope I may locate the lost sunglasses. I easily submitted a Lost Item Report online describing the sunglasses and case they were inside. Within ONE HOUR I received a call and email that my item was located. Very impressed!! After speaking with the customer service representative coordinating the shipment of my lost item to my home, within 90 MINUTES I had a email receipt, including tracking number, for the shipment. I am amazed and thrilled by the quick service regarding my lost item. Good job, National Car Rental. Thank you.

National Car Rental, you should be ashamed of yourselves. I was creating a vacation budget before my arrival to Mexico. I called National and asked about the insurance options and rates in Los Cabos, Mexico. They stated that they have no insurance information or insurance prices that are offered and that a deposit is never required for a full coverage insurance purchase. Unbelievable! National offered a $20 per week rate through Priceline.

I made a booking for a car rental through Hotwire for National in Yellowknife. When I got to the counter the customer service clerk insisted that the price was double to what Hotwire had given us and pretty much said if you want the car you have to pay the higher price. We tried to reason with her but there was no reasoning. We paid the rate and asked to be contacted by the manager to sort out the overcharge. I was promised on Monday I would get a phone call. 5 days later, still no call. National is such a big company you would think they would put their customers first. Not at this location. I will never use National again! Whatever happen to the customer is always right?? Especially when they have documentation to prove it!

I was not happy with the online van configuration selection. Once on the rental lot I was allowed to canvas all vans available. A service lot worker asked what I was looking for and I explained. He went off to check and came back to tell me what I wanted just came in and he had it cleaned and available to me in about 15 minutes. The Chrysler Pacifica was more than I expected, even changed my mind about vans.

We rented a car for travel on Vancouver Island, Feb 10 to 12, 2017, we were only there for 2 days. Our visit was on the heels of a very large snowfall to the Island. We returned the car at the airport for a morning of Feb 12, for our return flight at 11:10 am. At 5 pm that night, back home 1400 KM's away, we get a phone call telling us there are 4 or 5 rock chips on the windshield, and that they occurred during our rental and that we needed to pay for a new windshield. The employee insisted that we set up a claim with our own insurance company to get the windshield replaced right away.

I rented a car from National Car Rental to drive from Atlanta, GA to Columbia, SC. I turned the vehicle in at the Columbia Airport undamaged without the person receiving the car noting any damage. 10 days later I received a letter saying the vehicle was damaged when I turned it in. It was not damaged when I turned it in. I have disputed the claim for 2 months but they still insist that I owe them almost $5000. They sent me photos of the damage but it must have happened while they moved it around in their car rental lot because the vehicle was not damaged when I turned it in to their agent.

On Wednesday Dec. 7 I went to pick up my rental. It was prepaid by a corporate ACC. I went to the desk, showed my res. for a mid sized car. He told me they were out of mid sized cars. He offered me a upgrade or bump up as you call it. I asked again will the price remain the same. The response was no additional charge. Everything was fine. The car was great until I was told by my company that I had to pay for the upgrade. I don't know whose fault it was but I feel I should not have to pay for the upgrade.

I am a regular National Car Rental customer. I rent a car a minimum of 3-4 days per week, and have always rented from National. I have always preferred the ability to select the car I desire from those available in their Executive Emerald Club aisle. This week I rented a car at Midway Airport in Chicago for the entire week for business. Unfortunately, my mom grew ill and I had to miss my flight home to Indianapolis. I immediately called National to see if I could drive the rental car to Indianapolis. The operator informed me there would be an upcharge (which I expected) and the total for my car rental with all additional fees included would be $350. I returned my rental to the Indianapolis International Airport rental facility and received a receipt for $521.52!

I rented and returned from 2 different locations. I do this quite often as a business traveler and in fact, rent from National several times a month - "Exec Elite Member". At the time of rental this time, they gave me few options of cars they could not have returned back - they asked me to accept a premium vehicle which I never rent. However, I accepted their request since this car would return elsewhere. Upon return of the vehicle, I was charged an extra $250 fee for the return of a premium vehicle to a different location. I was never told of this fee and would have not opted for this had I known.

Rented a car from Alamo for my visit to Aruba. Once arrived I was told there wasn't a car available so I was walked over to National. After waiting in line for a long time, I was given a car that should not be for rent. It was banged up all over the place, smelled, and the truck did not open. On top of it, the woman spent over 20-minutes trying to record all the dents and scratches on the car. I asked her what's the point b/c you can never record all the issues with this car and she agreed and laughed... wasn't that funny to me... Corporate National called me and mentioned I would receive a call from the Aruba National car service for some sort of credit which never transpired. Worst rental car experience I have ever encountered. National should be ashamed. I will be renting from Hertz or Avis for both my business and personal needs from now on.

For the second Holiday break running, National is trying to charge mileage for a rental that specifically says in the contract there is no mileage charge. We checked on pick-up at Bradley Airport, Hartford and were assured there was no charge. And the contract clearly states that point. Yet on drop-off at Logan Airport in Boston the mileage charge was on the receipt - just like last year when we had to argue at a counter for 20 minutes to have the false charge dropped. This is fraud and it's now time for us the consumers to bring in the police. It's a criminal act.

I had a reservation for a week and a day. However, due to plane mechanical failures, I had to delay the reservation until the next morning. I was told the new charge would be 60+ dollars additionally. So I canceled, as I was having a difficult time with the agent, and felt I was somehow not getting through, as it was illogical to have an added cost by having to wait a day to pick up the car. The following day, I called again and was told this time that the reservation would run approximately $100 dollars more. I then asked what the price would be if I brought it back at the original "return time", and was told the price was approximately $70 more dollars than the original reservation. So by having the car 1 less day, I would be charged more.

I reserved a car for a travel in Mexico renting it in Villahermosa and dropping it off in Cancun. They assured me there were no drop off fees (which were not included in the quote as well), but I had to pay them (293$). They apologized that I was not aware of the fee, but it was their fault. Be aware because their reservation office is not reliable at all.

I am a long time business renter from National (20+ years). I recently rented a car for a week from Charlotte expecting to drop it back there. Plans changed and I inquired about dropping it at Winston-Salem. Two separate agents (I called back I was so stunned) told me the drop charge would be over $1,500!!! I expected an up charge, but in my business this would be called usury or extortion. I am moving my business to Avis. National is inviting increased regulation. Hopefully, the CFPB will expand their authority to include the car rental business.

I made my rent a car reservation months in advance of our trip. I called several times with questions about our rental. My son had transferred points to my account and I had coupons. They would not take the coupons and applied the points. I have emails from them saying that the agreed rental price with the points deducted. I arrived on schedule to pick up our SUV. I went into Islip Airport and was denied a car. They told me on the phone prior to the rental my debit card was fine. Once I was ready to pick up the car they told me that it was not. They asked for a non-debit credit card and denied me the car. I now have a credit card and would have applied for one at my bank had I known it were necessary!!! They told me to go to Enterprise/National down the road, so we did.