National Car Rental

National Car Rental Reviews

About National Car Rental

National Car Rental offers SUVs, cars, vans and trucks at more than 1,500 locations worldwide. Drivers can purchase roadside protection and supplemental liability protection for an extra cost. The Emerald Club program lets drivers enjoy an upgraded vehicle selection, free rental days, priority service and easy check-in and checkout.

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National Car Rental Reviews

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    How do I know I can trust these reviews about National Car Rental?
    • 4,604,069 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceStaffReliability

    Reviewed Jan. 22, 2025

    I’ve been a customer of National Car Rental for a year now, and I can confidently say their customer service is exceptional, no matter where I go. I travel 2-3 times a month for work, and every time I rent with National, I’m met with helpful, professional, and attentive staff who ensure a smooth and enjoyable experience. Their vehicles are always clean, reliable, and perfect for any trip I have planned, whether it’s just me or I’m hosting clients. National consistently goes above and beyond to ensure I’m taken care of, which speaks volumes about their commitment to customer satisfaction. The level of service I’ve experienced with National has been so impressive that I’ve recommended them to colleagues and friends, many of whom have also made the switch. If you’re looking for excellent service and top-notch rentals, I highly recommend National Car Rental. Thank you,.

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    Response from National Car Rental

    Thanks for your great review, Cameron. We're delighted to hear you've had such positive experiences with National. Your loyalty and recommendation mean a lot to us. We look forward to your next visit. - Lisa

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    Staff

    Reviewed Jan. 13, 2025

    Our family of four rented a car in Tirana, Albania for a week. The service desk at the airport was great, they explained clearly the important things to know for travel to neighboring countries (Kosovo and Greece). When we first got our car, we decided to try a larger vehicle to handle luggage better, and they were extremely helpful and arranged for the larger car to be delivered within a half hour. Great service, with the added convenience of renting through my National membership in the USA. Straightforward and simple!

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    Response from National Car Rental

    We appreciate your positive review about your recent experience with us. Thank you for your business. –Chris R.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Dec. 8, 2024

      Jose ** should be your employee of the year. I visited New York City during an incredibly busy time, and for a number of reasons, forgot to reserve a car. I actually took the rental car bus before I realized, and fortunately, I met Jose. In spite of the fact that your volume was low, he found me a car very quickly and arranged it at a great price. This guy should be in line to be the next CEO. His customer service is awesome, and he gets results.

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      Response from National Car Rental

      We appreciate your feedback, Phil, and we’re happy to hear that Jose was able to provide you with a great customer experience. We hope to see you again. – Lisa

      Reviewed Oct. 27, 2024

      Thank you to Baki and Matt from Boston International Airport for going the extra mile to help a customer. Traveled for work and could not afford not to have a rental as I carry many tools. It seems somehow I didn’t submit my reservation but they were glad to accommodate me with a vehicle regardless of it being all booked.. Thanks!!

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      Response from National Car Rental

      We appreciate your feedback, Adolfo, and we’re happy to hear our team were able to provide you with a great customer experience. We hope to see you again. – Lisa S

      Staff

      Reviewed July 12, 2024

      I would like to give a HUGE shout out to Daveon at the Dallas/Fort Worth airport location. My family and I had a long day of traveling, flights being delayed causing us to miss flights. It was well after midnight. We were tired and frustrated. Daveon took everything he had to make our experience great. He was very kind, attentive, and hard working! Thank Daveon for helping us out on such a stressful day.

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      Response from National Car Rental

      We appreciate your feedback, Kelle, and we’re happy to hear that Daveon was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

      Customer ServicePrice

      Reviewed Jan. 10, 2025

      This was the worst experience, no customer service. The women were very hard to deal with. Ended up being billed double what be expected. We thought we're dealing with National Car Rentals, turns out we had been redirected to another place in Whitecourt. I received a quote online and they have no problem overcharging us. I strongly recommend driving to Edmonton, this place is awful.

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      Response from National Car Rental

      Hi Bonnie, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – AGENT

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      Customer ServiceInstallation & SetupStaff

      Reviewed Jan. 7, 2025

      I urge anyone reading this review - DO NOT USE THIS COMPANY. There are several other options out there. Long story short- I rented an SUV (-Wrangler) for 1 week in Miami, FL. During the 7 days - we may have used the car for 3 days (all short drives). Our final 2 days, we had not used the car and on our day of departure, the car would not start. We called National and they attempted to send us an Uber as we needed to get to the airport for our flight. The Uber never arrived and I came out of pocket for a ride to the airport. Despite paying a considerable amount for the rental, I only asked to be reimbursed for the out-of-pocket cost to the airport. I was instructed to send a receipt however it took several emails before I heard back.

      I reached out several times and was passed around to several representatives and managers (four to be exact) and to this very day - my claim goes unsettled. The customer service at this company is very much lacking. Emails and calls go ignored and when you do get an answer - the reply leaves one wondering how this company is still in business. The last manager told me to reach out to a voucher company. I have no clue as to what he was talking about. No instructions were given at all. This was the last time I’ve heard from National. I will never use this company again.

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      Response from National Car Rental

      Thanks for your comments, Thierry. If there is anything we can do to help, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa

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      Customer ServiceStaff

      Reviewed Dec. 22, 2024

      Horrible customer service skills. Rented a car for a friend. First of all it's winter time and they don't stock all viechles for winter only if you requested a vehicle with winters on it otherwise you get all seasons and you pay extra for the winter tires. Then ask if you want protection but don't give you details as what type of protection they offer. Poor customer service skills and not helpful at all. Don't ever rent from these people.

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      Response from National Car Rental

      Thank you for your feedback, Treena. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa

      Customer Service

      Reviewed Dec. 14, 2024

      The management of the Charleston, SC airport rental location should be fired and I don’t give the folks at the corporate 1-800 service much better ratings either. We had a winter jacket stolen right out of their Emerald Aisle and they refuse to talk to us, help us, call us back, etc. We have been trying for a week and have been as nice as possible in our requests. This has gone too far and we now feel that National Car Rental has THE WORST customer service we may have ever received.

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      Response from National Car Rental

      Thank you for your feedback, Eric. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa

      Customer ServiceContract & TermsStaff

      Reviewed Nov. 22, 2024

      National stole over $800 from me. I rented through Priceline, got a poor car from National and was offered an upgrade, which I returned for the next day. In the return line, the worker from National asked me if I was "closing the contract". I said I don't know what that means but I'm upgrading, so I guess so. What "closing the contract" meant was that my rental agreement was voided. Surprise! On a 22 day rental for $920, I had a car for one day and was then denied a car or a refund. They said deal with Priceline.

      The confusion in the car line and the failure to explain that I was being asked to forget $900 was NATIONAL's FAULT. Not Priceline' nor mine. At "customer service" phone line, I just met a wall, zero interest in helping me, and refusal to acknowledge to origin of the problem. I am 66. This has been the worst customer service I have ever had. National is fine with taking money for no service. I call that theft. They don't care. Ivan, the manager at the counter last the Sacramento airport, should not be working with the public in any capacity. He was completely unhelpful and escalated the situation. He is terrible with human beings. DO NOT USE NATIONAL CAR RENTAL. THEY ARE NOT HONORABLE.

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      Response from National Car Rental

      We're listening and would like to know more, Robert. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa

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      National Car Rental author review by Lauren Fix

      National Car Rental was the first company to offer one-way rentals, computerized reservations and a loyalty program. The company is now owned by Enterprise Holdings.

      • Executive travel: National Car Rental focuses on providing white glove services to executive travelers, with Emerald Club options to skip the counter, choose any car from the Emerald Club Aisle and be on your way.

      • Loyalty program: Customers who enroll for free in the Emerald Club enjoy benefits such as skipping the counter, choosing any car from an Emerald Aisle and applying rewards points to rental days or other travel rewards. Choose Free Rental Days or your favorite frequent traveler program.

      • Convenient communication: With email, online, telephone and app connections, customers can make reservations more quickly than ever.

      • Pay tolls electronically: Drivers pay a small daily fee plus the cost of tolls to use the TollPass electronic toll payments program, thus avoiding long cash lines and unpaid toll violations.

      • Business programs: The National Business Rental Program for any size business offers travelers even more value, speed and convenience. The On The Go Meeting & Convention Program is for car rentals dedicated to the success of your meetings. They also offer Government programs, Military programs and association programs.

      • Age: National will rent cars to drivers as young as 18 with a major credit card.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      National Car Rental Company Information

      Company Name:
      National Car Rental
      Year Founded:
      1947
      Address:
      600 Corporate Park Dr
      City:
      St. Louis
      State/Province:
      MO
      Postal Code:
      63105
      Country:
      United States
      Website:
      www.nationalcar.com