National Car Rental Reviews

As an Executive Elite member, this year has been nothing short of amazing with National Car Rental! Every single location I visited across the country delivered consistent, top-notch service. No matter where I traveled, the experience was seamless and stress-free. I completed 57–58 rentals and will finish the year with an incredible 307–309 rental days! That level of reliability and excellence is unmatched. National Car Rental is hands down the best rental company out there—providing the same outstanding service nationwide. I’ve already shared this feedback on Google Reviews and Yelp, and I hope this message gets passed along to corporate because they truly deserve the recognition. Highly recommend them to anyone who values quality, consistency, and elite-level perks!

I wanted to thank the staff at National Rental Car at Sacramento Airport. I received an email from Monique Barfield that they found my wallet while I was on my way to Chicago. It was such a reassuring contact. I filled out the form and I pay for the Federal Express and I got the wallet back the net business day. Nothing was missing from the wallet. Thank you so much for your superb customer service. Nizar

⭐️⭐️⭐️⭐️⭐️ I would like to highlight the excellent service I received at National Rent a Car, Málaga AVE Station. From the very first moment, Ms. Erika and Mr. Ivan showed great professionalism and exceptional human warmth. The whole process was smooth and clear, and the service from start to finish was truly five-star. Mr. Ivan personally delivered the vehicle to me, a BMW X3 in perfect condition, outstanding both in comfort and driving quality. It is a real pleasure to come across people who are so polite, kind, and dedicated to customer service. Without a doubt, Ms. Erika and Mr. Ivan are a true asset to the company. Thank you very much for making my experience such a positive one. I totally recommend this National Rent a Car office at Málaga AVE Station.

We rent from National whenever we can (they do not have a presence at every one of our destinations, however we use them whenever they do have a presence). We love Emerald Club. We recently (July 22, 2025) rented from National in Denver and had requested a high clearance 4WD vehicle. They had a brand new 4WD Ford F-150 and it was such a treat. Not only that, but it was a Hybrid and we drove it for a week and only had to refuel when we were back at the airport. It got us out to all the trailheads we wanted to get to (mostly the 14ers) and was a pleasure to drive in every capacity. And National (Emerald Club) is unrivaled in how easy it is to get going and to check in. I have not seen a car rental company that beats National...

I came to California last minute to support a long time friend going who’d just experienced a tragedy and terrible loss. I felt so uplifted and grateful for the efficient, caring and exceptional service at National at SFO. It made a heartbreaking trip more bearable with the ease of the rental vehicle. Isaac and Derek were particularly helpful and I felt they both went the extra mile.

Booked/reserved a suburban out of BWI, Quote ~600 for the week. No Suburban in stock so I took the Tahoe. National's Dynamic Pricing changed my rate to ~1300 for a less class. Luckily this time I had printed my reservation out before travel. If not, once they change your rate you will never find it online in your account because it is overwritten. I have to email the PDF to customer service multiple times to get the credit back. Be warned, print/save your reservation to a hard copy.

I have always had wonderful customer service from National Car Rental. I love how I can just pick a car in the Executive Elite area and check out quickly. In every city I travel, I find the most friendly employees with National. I have never given them a bad review. However, I was at LAX in December of 2025 and decided to return my car the night before my early morning flight. I drove about half a mile from my hotel at LAX and returned my car at 11:15p.m. This location by the way is open 24 hours. When I arrived at the rental car location I asked for a quick ride back to my hotel as the buses had “stopped running” at 10:00 p.m. I was told there was no one to drive me safely back to my hotel. I asked again for assistance because the area around LAX didn’t appear to be very safe.

I rented a car for four days. I wasn’t going to make it back at the schedule time so I called to extend for another day. The price for the 1 day was almost the price for the previous 4 days. I was emerald club member for years and this make me not want rent from National anymore.

Please be careful if you rent from this company, they took 60,500 in miles from my rental reservation + 600.00 additionals in fees, and because I want to use my debit card leaving a 2,000 in security deposit and paying car insurance, they canceled my reservation and keep all the money and miles, this is a fraud.

Absolute lack of organization. 5 hours of waiting for a rental that was reserved over a month ago, just to find that they don’t accept any form of payment except a physical credit card. No Apple Pay, no debit cards, nothing. But failed to mention that at the start of the 5 hours wait. Will NEVER use them again.