National Car Rental Reviews

Upon returning the car to Phoenix Sky Harbor International Airport National Car Rental returns and jumping on the Airport bus to catch our flight, my wife realized that she had left her coat in the rental car. When we arrived at the airport, 10 minutes later she contacted the National Car Rental lost and found and created a lost return number with National which they require if you want to converse with them.

Updated on 03/25/2019: Someone responded to my initial Google review (January 2019) with the exact information and when I sent my detailed complaint to that email, I was advised that the email was for National Alamo US airport issues only. I have forwarded the detailed email to the Canadian counterpart TWICE. I have yet to receive a response and it’s been two months now. This response will be my next posting on Consumer Affairs.

I am a senior citizen who returned a rental van after a few hours of use. The attendant/manager did a quick visual inspection of the van and then we went to the office to complete the transaction and payment. He rose from his chair and said he wanted to check something else. I sat in the chair while he went outside... My mistake. He returned and said there was minor bumper damage and I followed him to investigate. He had rubbed dirt off the bumper and pointed to a roughly 3 inch by one half inch by one quarter inch deep depression on the left rear bumper. I was shocked... I insisted that there was no easy this could have happened. He said he disliked disputes of this nature. He said he would call his home office and get advice.

Let me start by saying, I'm an Executive Elite member, I travel a lot for work and am (well, used to be) a very loyal National customer. Not anymore... When I arrived, they greeted me like normal, very friendly, offered water and pointed me in the right direction. The trouble started when I was trying to check out. I recently moved states, and to get my new drivers license they invalidated my old license and provided me paperwork for the new license. (Standard practice in all states) I was to carry both with me. Which had never been a problem before, in fact, I had rented from National (not this location) 5 times since getting my temporary license.

I have booked a car from CABO SAN LUCAS DOWNTOWN for today. Our concierge called them yesterday and they agreed to deliver the car to our hotel at 11 AM this morning. When they didn't show up, our concierge called them and they just said they don't have any car available!!! I called them myself and they told me the same thing. They didn't even bother to call us to let us know that they are not bringing any car and they didn't offer anything for ruining our vacation!!!

I have used National for the convince and many locations at airports for travel over a year and it only takes one bad experience to ruin a reputation. I lost a jacket of significant value in the BNA Airport and contacted National within 20 minutes to let them know. After being assure it would be in the lost and found within a day or two. I went ahead as I was already through security and didn't want to miss my flight. Now a week later and several attempts to get updates I'm being told that the car is gone and no reports of this missing.

I went online on National Car's Canada website and inquired about renting a car from National Car Rental in North Vancouver, BC. It was for one day and the cost was around $40 for returning it at the same location. I checked to see how much it would cost to return it at the airport instead and it was around $50 more. I went to the location and decided to rent it for one day and return it to the same location.

I was in dire need of a car rental. Went to National on 11/24/18 at BWI airport. Rented a standard size SUV on 11/24 at 8:41 pm. Returned the vehicle at Harrisburg International Airport on 11/25/18 at 11:44 am. THEY CHARGED ME $315.34!!! For less than 24 hours. This vehicle was driven from Baltimore, MD to Harrisburg, PA. I do recommend Hertz. They have been very positive to work with.

I rented a car at the National Great Falls location, in July 2018. I have yet to have heard a reply as if the following is a good example of how you want your customers treated: I rented a car from National, for business. I paid for the complete insurances, as the car rental agent told me that my American Express would not cover for every event I might encounter. I was told I was covered for everything if I paid for the insurances via J.E Car Rental. Well, I lost the keys.

Rented a car from National and left my Surface Pro in the back of the car. A lady there confirmed she had it and what was in the laptop bag... After 37 phone calls over a period of 4 days trying to get a tracking number and no one ever getting back to me my laptop arrived... still with no communication from anyone... Opened the box and my laptop is shattered as if a car drove over it, as well as the laptop bag damaged and the hard drive and remote. I phoned customer service to tell them what had happened and they told me it was not them that did it must have happened in transit which is not possible as the box is not damaged and the laptop was in bubble wrap and it does not explain the tears in the laptop bag... I have never written a review on a company in my life this is my experience with National. Again they refuse to help at all.

I arrived at DFW on 10/26/18 around 6:40 pm on a business trip. I processed to pick up my rental, I advised the agent my driver's license is laminated because it was cracked. The agent said NO, I advised her I can take it out but I don’t want any more damage to happen. I took it out and as I said it cracked more, she then said, "NO. We can’t take it." I asked for a manager after 10 minutes she said yes. No apology or anything rude customer service reps. I have advise my company of this issue so going forward we will not use National Car Rental again...

Recently rented a car from National at Halifax airport. There was a long and complicated problem preventing my rental (from previous rental in Hamilton Ontario with Enterprise). The staff in Halifax were patient courteous and professional. Thanks so much for making my day better.

I'm so discouraged after reading these. I've been renting through National for quite a while. I basically rent every week for work. Last week I left a portable charger and Bluetooth headphones in the back seat. I'm 150% positive I left them there. And I do understand that it's my responsibility - I do take ownership of the fact that I left expensive items in the car. I called National as soon as I got to my next destination (I didn't realize until I was on the plane), I filled out the lost items form and when I arrived back Sunday to rent my next car I spoke with a Manager about it who said they'd check the lost and found that week and get back to me.

One-day business trip, Vancouver Airport Rental Agreement (RA) made for one day on June 12, 2018. I signed with the clerk the RA and got the car. I returned the car on the same day and I have been charged $84.61 for one day trip. One week later, I checked my credit card statement and I saw the charge of $84.61. From this point, I closed this chapter thinking everything is good.

My husband and I would like to know why no one has called us back regarding our complaint. We have called four times and were told that they would be Escalating our complaints as they were serious and would have someone with authority contact us. We have heard from nobody. Is this how you treat executive members who have been loyal? I really don’t want to go into detail about what happened again but the short end of it we upgraded to a car. Negotiations over the price were made and confirmed. We were given the keys and our luggage was in the car. We were driving away when suddenly stopped at the gate and kicked out of the car by the manager on duty. This is a severe complaint and if someone needs to contact us. This complaint will not just go away. Please contact me.

It is with dismay that I must take my business elsewhere. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. I had made the reservation two months earlier. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them.

I was headed to Napa with my boyfriend for our first trip together. We rented a car from National and even upgraded to the Mustang convertible. When we returned the car, we accidentally left a bag in the back seat with 2 hats and a book. As soon as we boarded the AirTrain, we realized we left it in the car... rushed back to center within 15 minutes. They said I had to talk to admin who could not "locate" the car!!! An hour later, we had no choice but to leave to board our flight. Filed a report, called back the next day and it's gone!!! Officially gone within minutes!!! Basically STOLEN... Thanks National... so much for being an Emerald Club member. Way to value your customers! Bravo...

My fiancee prepaid for my rental car. When I picked it up at Ontario Airport I had to provide a card in my name since she was not there at the time of pick up. I asked if I would be charge and the customer service representative told me "No, the balance is $0, your card is needed in case of any damages or if the car is returned with less than a full tank of gas." Six days after I returned the car I was charged for the rental. After speaking with a customer service agent at Ontario Airport who verified my fiancee's card was on the account I was told that a manager would contact me. When the manager contacted me I was told that my fiancee's card was removed from the account. They told me I would not receive a refund because the account was closed. I had been a loyal customer for years. It is nice to know they value money over their customers.

The experience I had with this rental car company was awful. You can book a reservation but when you go to pick up your car you must have a major credit card which you are not told that when booking the reservation. I was going to a family reunion and when I went to the location to pick up the vehicle in West Palm Beach, Florida, I wanted to use my debit card which they wouldn’t accept and I was not told that information when making the reservation. I was very upset and had to go to another car rental place which put me behind by about 3 hours. I will never recommend National Car Rental to anybody ever...

My wife and I rented a car 1 year ago. We were charged for damage to the vehicle that we did not do. I have written letters and emails, sent numerous pictures and still have gotten no answer for why they charged us for damage. I posted a review previously and was contacted via email that a member of the Risk Management team would be contacting me. Several months have passed and no contact as of yet. I have never in my life experienced run around like this. Very frustrating!

The website stated you must present proof of a round trip for them to accept a debit card. They accepted the debit card for payment at the time of rental but would not let me rent the car when I showed up at the airport. The round trip proof they said had to be shown before they would honor the paid for reservation, Priceline charged me 42 dollars to cancel the reservation which National would not fill. I will never use either of these companies again because of the “Oh well, it’s your fault and problem” attitude.

I rented a car on Jan 17, 2018, and returned on Jan 19, 2018. I received a damage claim email from National on Mar 07, 2018. It just says balance due $1074.75 but there is no information about the damage which they are claiming. I did not do any damage and no damage reported to me when I returned the car. Almost 46 days later, they just sent an email by saying your balance due $1074.75. Readers, please share your experiences, it will help others.

I just received a bill from National - THREE months after I rented a vehicle for four days in Kalispell Montana. The bill was for $983.90 for a LESS THAN 1/2" chip in the windshield. I was not notified of this nor was I contacted to discuss this "CLAIM" and how it was to be handled. They included an invoice from Safelite auto glass for $874.90 - when I obtained a quote for cash from Safelite - it was for $310.00. National then added their own "fees" to this as well. Everything about this screams scam and ripoff.

This was my first time renting a car (I had just turned 25 the day of the rental) and it was a breeze. I'm a grad student so money is tight and the price of renting a car for 4-5 days was only 128 dollars. There was no down payment and I only had to fill the gas tank before I returned the car. The car was a new Nissan Altima and in perfect condition. It was a great first experience and I highly recommend this company.

I was in Orlando for a funeral. My flight back out of Orlando was significantly delayed and I returned my car to the garage 2 hours, almost exactly later than I originally agreed. They charged me an entire day extra for about 3 minutes. An entire day. I called customer service and they were entirely unsympathetic. What a shame. The service beforehand was great, but I guess they will get you any way they possibly can. If you rent, make sure you give yourself enough time to ensure you don't have to pay for a car for a day that you didn't drive it. I have another rental with them coming up and I'm not sure I'll keep it.

We left an iPhone 6 Plus and a new pair of Maui Jim sunglasses in our rental on return. We called within 30 min. after turning the car in. They were gone. Whoever cleaned the car really cleaned the car and stole our things. Not cool. Won’t use this company again.

I planned a trip for spring break. I made a reservation on a Sunday to take my family out for vacation the next day. I had gotten the vehicle reserved with the confirmation number, but when I went the next day to pick up the vehicle I was told they overbooked and there were no vehicles available. Then what the hell is a reservation for? Just ruined my family's vacation!

BEWARE! I was stuck in a snowstorm in Duluth, Minnesota. We received word that our flight to Minneapolis had been cancelled. Having to make a split decision to drive through the snow to Minneapolis to try and catch our connecting flight in Minneapolis, I called National to tell them we would be returning the car because of the problems with the flights to Minneapolis (2 hours away). They had no mercy on me and charge me $300 for the change. I expected a penalty but not 447% of the daily rental price. And of course had I made a regular reservation of the same journey, it would not have been $300.00. I called and emailed National but they did not care that this was the largest storm in the area since 2014 nor did they care about my situation. So beware... They are all about the money and do not care about the customer!!!

I recently rented a car in San Antonio on Dec 29th, I dropped it off in Austin (returned it). The Austin location didn't process the return properly and I was charged an extra week for the rental. I have called numerous numbers, departments and although they are all very pleasant - they are trained to come across as helpful - they did not rectify the situation... So due to their inept processing, their mistake, my rental currently sits on my credit card at $1,001.00. Amazing, and I rent 75ish cars a year at least from this company all over North America. I can't imagine how they treat others that aren't as frequent a renter. Avis Here I come... Very disappointed in National Run Around and Terribly inefficient Customer Service... They just blow smoke and sugar coat, I will take my business elsewhere.

What a nightmare dealing with this company has been. I was billed for damage to the car that I did not do. I took pictures of the car a few minutes after I picked it up that showed a very small crease in a fender that I had not noticed in the dark parking garage where it was parked. Upon returning the car, the receiving agent never saw the damage and I pointed it out to him. The process after that has been the nightmare. I was told lie after lie. Airport car rental managers to agents at the damage recovery unit. Almost as if they have been coached. Never again will I rent a car from National.

I will never use this company again. I made a reservation online a month ago. When I arrived to get my car at DFW, they said that because I had a Tx drivers license that I could not rent the car with my debit card. I had called 2 weeks ago to confirm that I could. So I got stuck at SEE for 3 days until my return flight home. They do not rent cars to people who have a driver's license in the same state. When I called corporate, they would not do anything about it either. I even had a round trip ticket to show that I was going back to WI on Sat. Plus I showed them my renters insurance bill showing that I do not live here any longer. But because I didn't change my drivers license on Friday after I got married, it doesn't count.

I really don’t know what’s their point to have a grace period. It says there is a 29 min grace period. Between 29 min and 2 hour 30 min there will be an hourly charge. I was late for less than 2 hours and got a full day charge because the hourly rate is half of the daily price and nobody has informed me about this. Customer service said when you are late for over 1.5 hour. It will count as 2 hours. So basically it means if you are over 1.5 hours late, there will be a whole day charge.

National Car Rental struggles with sufficient vehicle inventory to meet rental contract obligations, which is a significant issue if you require a specific type of vehicle. When dealing with National, it is important to consider parallel bookings with more reputable car rental companies, since National’s policy is to overbook reservations for specific vehicle types, which ultimately results in unpredictable, and unreliable vehicle reservations. In my experience, vehicles were unexpectedly downgraded from premium SUVs to a van or other small-sized SUVs. There is often unethical behavior by management to overcharge for downgrades.

I made my reservation online and knew I would need a “credit card” to get a car as per usual. In the recent past that has always meant any card with a major credit card symbol on it, including a debit card (I prefer not to have a credit card). After arriving at the airport to get my car I was told that I was not able to rent a car as the policy had changed in June. Now I’m totally stranded. They would not take cash, they would not take a card over the phone, they would not let someone make the reservation at another location in person with a card. The major issue was how much they “enjoyed” shooting down any possible option I could think of.

The rental process at the Key West location is the biggest joke! They make reservations for rental with no cars available. When arriving for our 10 am reservation and the waiting area was full with no cars available but everyone had reservations. Three rental companies (National, Alamo and Enterprise) work from the same inventory and tells everyone they are next but nothing is coordinated. First off, why are they making reservations for vehicles they do not have. Several people were not going to make their flights leaving from Ft Lauderdale and Miami.

We were a family of 7 inclusive of an elderly, an infant and a toddler. I booked a car abt 3 weeks prior to my trip to Phuket with National Car. However we had some issues with regards to the card I used to make payment. Apparently I can use it to make payment for the car but I cannot use it to secure my deposit. Its a credit/debit MasterCard. However My husband was not satisfied with that and e-mailed them further and even attached a picture of our card in the e-mail.

They lured me in with a very low rate (about $20/day). After quickly reviewing the car with me and marking down various scratches, they hammered me when I returned the car in the same condition I received it in. The rental price doubled because of a 'dent' underneath the car which they say I caused (I didn't cause it). In Krabi Thailand, National Car Rental is not honest. The company's headquarters takes no responsibility because it is outside of the US.

I travel extensively for business. My company pre-pays for car rentals when making travel arrangements. We have the choice of two providers. On a trip to Charlotte in June, I opted to rent from National. It was a simple one day trip to meet with a client; June 28, return June 29. After returning the car at the airport location I realized I forgot a sports coat in the backseat. Having already gone through security I could not make it back to the return area without missing my flight.

We rented a car six months before traveling to Venice and there was only one attendant at the counter. She spent 45 min. with one customer while 6 others were waiting in sweltering heat. It was finally our turn and she refused to give us a car because I am 80 years old. AGE DISCRIMINATION! I am extremely fit and walk 14 kilometers a day and am mentally fit. Years of experience with no accident, but refused a car not on ability, but AGE. They will however rent to 18 year old with no experience. We were shocked and stranded in Venice with no car. The result was that we had to pay $566 extra Canadian dollars for 12 days to get a car through Hertz, since we had no reservation. Our total cost was $1,736. for 12 days. NEVER EVER RENT FROM NATIONAL.

For several years we used National for all rentals due to customer service, pricing, being able to select your car. Several months ago we stopped due to their prices increasing a great deal, then their selection was down to the point you would only have a very small selection to choose from. Today I selected them since their prices were pretty much in line with the other companies. I was shocked when they told me there would be a $200 hold for a deposit. This deposit is only for Alabama license holders in the State of Alabama. Are they serious? They could not explain to me the reasoning, but gee I love the attitude you get when you ask questions.

I reserved a vehicle 15 days ago to be picked up on 07/27/17. I told the clerk I would pick up between 12 and 1:00 p.m. When I arrived, it was 11:55. They first tried to overcharge me, but I showed the receipt with the quoted price. Then I was told I was an hour early, my vehicle wasn't ready. I reminded the person that I reserved that vehicle 15 days ago, an hour early shouldn't matter. She told me it hadn't even been returned by the previous person. So, I was supposed to wait for an hour because the vehicle wasn't even there. I sat down to wait and wasn't very happy about it. A few minutes later, the person at the counter came over and told me since I was so rude, they were canceling my reservation. A couple I was sitting next to had been waiting for 2 hours and all 3 of us were totally shocked. I've never seen such poor customer service. Had I walked in from the street, it would be expected to have to wait. But, with a reservation, that is just unacceptable!

My wife, Mihae, and I were celebrating our 30th wedding anniversary. The experience was marred by the incredible expense and, frankly, questionable practices of the rental car companies in Masset, BC. We had when we rented a car from National Car Rental in Masset, BC on Graham Island of Haida Gwaii. While my wife did sign the contract before renting the car, it does not justify their false advertising on the web.

We just canceled our rental agreement with National which was through Rentacar.com. We booked it to get the car in the Detroit Airport and they had us picking up the car in a city over a half mile away and when we called they had no clue how to help us. Got hold of a National representative was totally clueless but she did cancel our reservation. Asked what the commercials were about "any car and just walk to it and pick it out"... "Oh no" you have to go to the desk. Wow, at one time they were pretty good but we're done with National.

Worst car rental experience. Rented a car for the weekend. While at the store someone hit the back bumper. When I return the car I was charge 500 deposit for the damage. Few days later I receive a bill with pictures of damage in the back and FRONT bumper of the car. I called them 5 times so they can explain to me what was going on. They never bother calling me back. When finally I was able to reach someone it was a lady with a bad attitude telling me I had paid already and I could get my money back and as might as well get an attorney. Stay away from this place.

Last week I picked up a car from the Emerald Club Aisle with no discernable damage. 9 family members will also attest that there was no notable damage to this vehicle when I got it and when I took it back no incidents in-between. When I returned the car, the attendant went straight to the right front fender and noted a VERY SLIGHT misalignment of the bumper to the fender–nothing that one would notice upon casual inspection and barely discernable even when you get up close and look for it. She then crawled under the car and reported the entire airfoil missing. Manager immediately fills out a damage report against ME. I did no damage to this car. I had no way of knowing–sort of crawling under the thing at time of pickup–that I was getting a damaged rental car. And it appears I have no recourse to protect myself against being charged with this repair and turned over to collections if I don't pay.

I rented a car from National for 6 weeks, military training, and had the worst experience. First they required me to come back in around the 30 day period because I was not a certain member. I found this very frustrating, because I had to drive 40 minutes to a location. Second, they added bogus charges that the military did not cover. I will never rent from them again if I can help it.

Tuesday May 30th, I fly into Ottawa. It is 12:50 AM and we are late, late, late as the plane was delayed, delayed, cancelled and changed. Sitting in Toronto, I call National to inform them of my flight change and the fact I may be close to their closing time of 1 AM. They assure me that there will be no problem, change my flight in the system and say that this will now be visible to the operators in Ottawa, not to worry.

I have always rented from this car rental company. All of a sudden drivers carrying Alabama drivers license are now required to come up with a deposit of $200.00 in addition to the price of the rental. It is very strange though that only Alabama drivers are required to do this. I think there should be better ways to handle whatever loss the company is subjected to without inconvenience to customers.

husband is on disability, but he said they need a credit card now. They confuse people. They only accept credit card now, but will take a debit from those who fly out. Cry confusing. I want them to know the bad situation they have put us in.

Charged for repairs to car, that did not do. I rented a car from National Car Rental in January of this year 2017 in Victoria BC. I always rent and love the Kia Soul car. That vehicle pulled into the lot when I arrived to rent. It had lots of km, but wanted the car. I did not check underneath the car, and that is not the process, but this is the very beginning of my issue. About a week or less into my rental, I took the car back to Mike ** at the Agency Rental Lot. The Emission Control Light was on, and I indicated this to him. He was not nice to me, could only focus on the gas that I must fill the tank when returning the car. I had no intention of turning in the car.

I have called several National offices about this receipt. I called April 3rd concerning the mileage on the receipt. It says the customer drove 530 miles over the course of 1 day, when the car was only used from the airport to a store, and returned to ATL. When I first called customer service, they were helpful and sent it over to the team that handles disputes, assuring me they would respond soon. Today, 2 weeks later I called again to get an update. The ticket is still open and I was transferred/asked to call 2 different locations. I was put on hold for quite a while. Finally I called an associate at McCollum who said he can re-send the ticket problem to the team, but this was done the first time and nothing happened. This has been a difficult and laborious process. I still have no answer and this charge is sitting in the expense report and unfortunately I still have no update.

I realized 5 days after we returned a rental car that my son had left his prescription sunglasses in the car. I contacted National Customer Service and was referred to their Lost and Found website (nationalcarlostandfound.com) and was impressed immediately, gaining hope I may locate the lost sunglasses. I easily submitted a Lost Item Report online describing the sunglasses and case they were inside. Within ONE HOUR I received a call and email that my item was located. Very impressed!! After speaking with the customer service representative coordinating the shipment of my lost item to my home, within 90 MINUTES I had a email receipt, including tracking number, for the shipment. I am amazed and thrilled by the quick service regarding my lost item. Good job, National Car Rental. Thank you.

National Car Rental, you should be ashamed of yourselves. I was creating a vacation budget before my arrival to Mexico. I called National and asked about the insurance options and rates in Los Cabos, Mexico. They stated that they have no insurance information or insurance prices that are offered and that a deposit is never required for a full coverage insurance purchase. Unbelievable! National offered a $20 per week rate through Priceline.

I made a booking for a car rental through Hotwire for National in Yellowknife. When I got to the counter the customer service clerk insisted that the price was double to what Hotwire had given us and pretty much said if you want the car you have to pay the higher price. We tried to reason with her but there was no reasoning. We paid the rate and asked to be contacted by the manager to sort out the overcharge. I was promised on Monday I would get a phone call. 5 days later, still no call. National is such a big company you would think they would put their customers first. Not at this location. I will never use National again! Whatever happen to the customer is always right?? Especially when they have documentation to prove it!

I was not happy with the online van configuration selection. Once on the rental lot I was allowed to canvas all vans available. A service lot worker asked what I was looking for and I explained. He went off to check and came back to tell me what I wanted just came in and he had it cleaned and available to me in about 15 minutes. The Chrysler Pacifica was more than I expected, even changed my mind about vans.

We rented a car for travel on Vancouver Island, Feb 10 to 12, 2017, we were only there for 2 days. Our visit was on the heels of a very large snowfall to the Island. We returned the car at the airport for a morning of Feb 12, for our return flight at 11:10 am. At 5 pm that night, back home 1400 KM's away, we get a phone call telling us there are 4 or 5 rock chips on the windshield, and that they occurred during our rental and that we needed to pay for a new windshield. The employee insisted that we set up a claim with our own insurance company to get the windshield replaced right away.

I rented a car from National Car Rental to drive from Atlanta, GA to Columbia, SC. I turned the vehicle in at the Columbia Airport undamaged without the person receiving the car noting any damage. 10 days later I received a letter saying the vehicle was damaged when I turned it in. It was not damaged when I turned it in. I have disputed the claim for 2 months but they still insist that I owe them almost $5000. They sent me photos of the damage but it must have happened while they moved it around in their car rental lot because the vehicle was not damaged when I turned it in to their agent.

On Wednesday Dec. 7 I went to pick up my rental. It was prepaid by a corporate ACC. I went to the desk, showed my res. for a mid sized car. He told me they were out of mid sized cars. He offered me a upgrade or bump up as you call it. I asked again will the price remain the same. The response was no additional charge. Everything was fine. The car was great until I was told by my company that I had to pay for the upgrade. I don't know whose fault it was but I feel I should not have to pay for the upgrade.

I am a regular National Car Rental customer. I rent a car a minimum of 3-4 days per week, and have always rented from National. I have always preferred the ability to select the car I desire from those available in their Executive Emerald Club aisle. This week I rented a car at Midway Airport in Chicago for the entire week for business. Unfortunately, my mom grew ill and I had to miss my flight home to Indianapolis. I immediately called National to see if I could drive the rental car to Indianapolis. The operator informed me there would be an upcharge (which I expected) and the total for my car rental with all additional fees included would be $350. I returned my rental to the Indianapolis International Airport rental facility and received a receipt for $521.52!

I rented and returned from 2 different locations. I do this quite often as a business traveler and in fact, rent from National several times a month - "Exec Elite Member". At the time of rental this time, they gave me few options of cars they could not have returned back - they asked me to accept a premium vehicle which I never rent. However, I accepted their request since this car would return elsewhere. Upon return of the vehicle, I was charged an extra $250 fee for the return of a premium vehicle to a different location. I was never told of this fee and would have not opted for this had I known.

Rented a car from Alamo for my visit to Aruba. Once arrived I was told there wasn't a car available so I was walked over to National. After waiting in line for a long time, I was given a car that should not be for rent. It was banged up all over the place, smelled, and the truck did not open. On top of it, the woman spent over 20-minutes trying to record all the dents and scratches on the car. I asked her what's the point b/c you can never record all the issues with this car and she agreed and laughed... wasn't that funny to me... Corporate National called me and mentioned I would receive a call from the Aruba National car service for some sort of credit which never transpired. Worst rental car experience I have ever encountered. National should be ashamed. I will be renting from Hertz or Avis for both my business and personal needs from now on.

For the second Holiday break running, National is trying to charge mileage for a rental that specifically says in the contract there is no mileage charge. We checked on pick-up at Bradley Airport, Hartford and were assured there was no charge. And the contract clearly states that point. Yet on drop-off at Logan Airport in Boston the mileage charge was on the receipt - just like last year when we had to argue at a counter for 20 minutes to have the false charge dropped. This is fraud and it's now time for us the consumers to bring in the police. It's a criminal act.

I had a reservation for a week and a day. However, due to plane mechanical failures, I had to delay the reservation until the next morning. I was told the new charge would be 60+ dollars additionally. So I canceled, as I was having a difficult time with the agent, and felt I was somehow not getting through, as it was illogical to have an added cost by having to wait a day to pick up the car. The following day, I called again and was told this time that the reservation would run approximately $100 dollars more. I then asked what the price would be if I brought it back at the original "return time", and was told the price was approximately $70 more dollars than the original reservation. So by having the car 1 less day, I would be charged more.

I reserved a car for a travel in Mexico renting it in Villahermosa and dropping it off in Cancun. They assured me there were no drop off fees (which were not included in the quote as well), but I had to pay them (293$). They apologized that I was not aware of the fee, but it was their fault. Be aware because their reservation office is not reliable at all.

I am a long time business renter from National (20+ years). I recently rented a car for a week from Charlotte expecting to drop it back there. Plans changed and I inquired about dropping it at Winston-Salem. Two separate agents (I called back I was so stunned) told me the drop charge would be over $1,500!!! I expected an up charge, but in my business this would be called usury or extortion. I am moving my business to Avis. National is inviting increased regulation. Hopefully, the CFPB will expand their authority to include the car rental business.

I made my rent a car reservation months in advance of our trip. I called several times with questions about our rental. My son had transferred points to my account and I had coupons. They would not take the coupons and applied the points. I have emails from them saying that the agreed rental price with the points deducted. I arrived on schedule to pick up our SUV. I went into Islip Airport and was denied a car. They told me on the phone prior to the rental my debit card was fine. Once I was ready to pick up the car they told me that it was not. They asked for a non-debit credit card and denied me the car. I now have a credit card and would have applied for one at my bank had I known it were necessary!!! They told me to go to Enterprise/National down the road, so we did.

National definitely steals money from you. I usually rent from National for business use. When I rented a car from National for private use first time, I was told there were 5400 (KM) total free miles with a 0.2 charge for additional miles. I was 100% sure I did not know 5400 KM (I was super careful). They still charged me $400 on extra miles! Please keep a proof/record of your miles and do not just drop your car and leave. (I am an Emerald Club member, National offers drop and go service for their members.) That happened to my friend too! I am pretty sure they just overcharge because most people use them for business use and they do not check their charges. BE EXTRA CAREFUL!

My husband and I ONLY rent from National when we travel. However I have a HUGE ISSUE with the billing and service I received when we checked in at RDU. I booked our car rental on Friday June 10, 2016 for RDU - confirmation # **. It was under my name - Elizabeth **. We had our confirmation of ** printed out and gave it to the kiosk person. My husband, Fred ** was driving so I had Fred hand him his driver's licence.

The vehicle we were given had a foul odor in it the entire time we had it. Smelled like it could of had water damage from the hurricane. The insulation along the firewall was pulled down and hanging with the radio antenna cable just dangling. The entire vehicle was filthy. Windows not cleaned. I wanted a Ford. They said they didn't have any yet. When we went to the lot to get the vehicle there was 2 on the lot. Wished I would have gone back and insisted on getting a Ford.

My wallet fell out of my purse in my friend's rental car. When I realized it was missing, I called and they told me they found my wallet. But not before someone tried to charge over $1000 of amusement park tickets on my credit cards and stole $80 in cash. They said they couldn't give me my $80 back because they couldn't figure out who took my money because "too many people handled my wallet" or some BS excuse. So much for customer service.

National Car Rental Winnipeg - Executive Elite status, oh yeah, I'm a big deal. NOT! I don't have any expectations but I do expect good service and I've typically had it. Kyle **, the branch mgr, has work to do at this location. I left my sunglasses in the car by accident. It happens. I flew home, called them the minute I landed and asked they check the vehicle as I know where I left them. No call back.

When I checked my car in I was overcharged $40. The gentleman who checked me in admitted it, told me to go to the counter inside where they would credit it back. Or if I couldn't wait that he would go in and handle it later. I was in a hurry to make my flight but when to the building. No one was working inside. After waiting 5 minutes a woman showed up at the Alamo counter and worked on issuing the credit. I When I got on the shuttle I realized the credit was only for $13. I called National Car Rental and they refused to give me the remaining credit. I WILL NEVER USE NATIONAL CAR RENTAL AGAIN. TERRIBLE CUSTOMER SERVICE.

I wanted a premium SUV after last year when I got a Premium SUV in Idaho falls because they ran out of full sized SUVs. It was very nice to drive and very comfortable. This trip we were flying into Denver and driving up to Steamboat Springs CO and wanted the same comfort and features that we had last year. So I paid extra online to reserve a premium SUV so that we would have the type of vehicle that we had last year. We ended up getting put into a full size SUV and didn't get refunded the difference or anything. They were like "Here is what you get." I'm a disabled veteran with a lot of chronic pain. That is the main reason I wanted that extra comfort of the premium SUV. Instead we had a vehicle with cloth seats that had manual back adjustment and a wheel to turn to adjust the lumbar support. The suspension was much stiffer than the premium SUV we had a year earlier and made my back much sorer over the 178 miles each way.

Nationals customer service is outstanding! They took my issue very seriously and made it right! Thanks, national!

My husband had a panic attack on the flight from Las Vegas back to IL. We were set to take off and suddenly he felt like he couldn't fly. Everything was closing in on him. So we had to go back to the car rental place and try to find a car on a Friday morning in Vegas that wouldn't break the bank. So we went to National and Donna was so helpful after hearing about our problem and it was about half of any other rental place at the airport. We are forever grateful for her understanding in helping us get back home to Illinois. We have now joined the National Car Rental Club and looking forward to using it in the future. Thanks again to Donna and Lulu at the airport rental.

When I returned my vehicle from a 3 month rental, the member of staff from National Car in Dubai checked the vehicle and I signed the vehicle check in document. He refused to give me a copy (despite there being one) so I took a picture of it. National Car then stated there was a charge of 650 AED for damage to the tyre, however this damage was not caused by me (I drove the vehicle to the National Car office), nor was anything registered on the form I signed so I asked them to evidence this damage. They then sent me two photos, one of my vehicle registration plate, one of a tyre which could belong to any vehicle (and was clearly not capable of my journey to their office) and their copy of the check in form.

The night of Aug 1 I received news that my Grandma was dying 800 miles away. The family needed to get there as soon as possible, but since there were five people going flying costs were prohibitive. As an Emerald Executive Elite member, I immediately reserved a car with National to be picked up at the Daytona Beach Airport branch first thing in the morning of Tuesday Aug 2nd.

NATIONAL CAR RENTAL-ISSUE AT WHITE PLAINS AIRPORT - I set up a rental at HPN for Thursday of last week. I called before I went to get the car to change the return location. I was assured that that was fine and no additional charges. When I went to HPN to get the car the manager Mark ** said they were charging me 50.00 to return the car just over the line in CT despite, 1) Being a long standing emerald Patron, 2) Having an issue with their last car rented there, 3) being rude about the whole encounter all because I would not shake his hand. He said it would normal be 100.00 to leave the car elsewhere. As a frequent traveler for business and the VP of my departments, I have asked my reports to go back to AVIS for the time being. The lack of respect and regard demands that I not use this company until they learn how to use appropriate customer service.

We had a rental from National made through American Airlines Vacations. We encounter a bulging tire in the middle of Monument Valley, Utah. Their roadside assistance after two hours trying to figure out how to handle us, only suggestion was for us to drive 70 miles at 4:45 pm on a Friday to a Page, Arizona Wal-Mart in hopes of buying a new tire to fit the mini van. Other than that they said there was nothing they could do. We were three hours away from Flagstaff where we rented the car, and had flight the next day to make to LA. I got a supervisor on the phone who did order a Two from Flagstaff to bring us a new car, BUT the Flagstaff airport counter refused him. We tried a second time and it was all set up. We were much relieved, but got a call at 7:30 pm that AAA had gotten there and the counter at Flagstaff REFUSED to send a car. So we were stuck... once again.

Horrible Customer Service. I had many issues when I rented a vehicle from National Car Rental and I have asked several times for a regional manager to contact me and I have been waiting for over ten days.

On Saturday July 9th I dropped my rental car off at the Miami International Airport where I was approached by 2 people - one was a manager in training. She proceeded to ask me questions about how my rental was and were the people nice. Being distracted I left my iPhone 6 in the car on a clip in the AC vent. I got in a cab and realized I have forgotten my phone and had the cab immediately turn around. 15 minutes had past from the time I dropped the car off until I returned.

I have to rent from National because my company chose them. I picked up a car in Kansas City on Monday evening and returned it to MCI airport on Tuesday. No issues. I flew from Kansas City to Phoenix. Went to pick up car in Phoenix and was told I'm on the do not rent list. Could not tell me why. The woman behind the counter gave me a phone number to call during business hours. I called first thing this morning after taking a taxi to my hotel and spent 20 minutes on the phone with Kristy.

I am a long time Emerald Club member and due to my extensive travel schedule I rent cars at a rate of approximately 35 to 40 days per year. I had an emergency on my wife's family and I want to provide her with 3 free days rental and that was a huge pain. I called the posted number for National Reservations, and I default into India, I was told that she would need to have an Emerald Account in order for me to transfer from my account to her account the days I want to gift her with; I had to hang up, open an account and call back, India again, just this time someone told me that "you could not do that way, you need to ask for a coupon," but I could call another number which he provided me with and explain the deal and they would help me there.

I recently rented a car at JFK airport in New York. I do so frequently and with different rental car companies. I chose National this time. Their pricing structures were the initial motivation. I believe that my experience this time will ensure that I will always book National first. The staff were courteous and even humorous. The manager on the floor was a Steven **. I have never met a more friendly, decisive, competent and civil person in the rental car business. I thought that the attention he provided to my needs, the complete answers to all of my questions and the promptness of his service were truly exceptional. He did it all with grace and genuine care. I hope he is not the exception at National. Congratulations on such a great representative of your company.

We didn't have cash to pay the unexpected toll booths in Orlando. We dug up change for most of them and ended up missing 2 tolls, both $1. There's no way around it; I'll be required to pay administration fees of $12/each. Also, when we arrived at the "24 hour" car rental booth - there was a sign pointing us over to Avis which was a VERY LONG line even for 2 am. I was tired and began to wait with my 4 children. Because National WAS CLOSED. The vehicle was dirty inside - I have pictures. Many - too tired to care. I took the van anyways.

I recently found out that one of my company's 'perks' was a free membership in the Emerald Club at National Car Rental. This seemed like a great thing, especially since I am about to set off on a road trip in a few weeks. I signed up for the Emerald Club successfully, but was astonished at the pricing for the vehicle rental. This may not be an issue for those travelling on business where the company pays, but my use is personal.

I am a member of the National Emerald Club. I went to pick up my reserved car in Kansas City on April 5, 2016 and found out that National did not have any cars. The attendant told me that they had run out of cars earlier in the evening and also had already used all of the available cars at Alamo. The attendant had no options for me and said that I would have to walk around to the other car companies to inquire whether anyone had cars available. National offered no assistance and no compensation for their error. I am now a member of Hertz Gold Club and tell this story to everyone that I meet.

I reserved the style of car I wanted 2 months in advanced. The night before my trip, I called the National Car Rental national number (no pun intended) to confirm my rental car. The first person I spoke to, had a heavy accent and I couldn't understand them. I requested for someone that I could understand, and the agent placed me on hold for 15 minutes, or until I hung up and redialed. The next agent also had an accent, but was considerably more understandable. The second agent confirmed my trip and answered my questions and found me a discount. So once I reached the counter at Sarasota International Airport, EVERYTHING the agent told me was wrong.

Have an email confirmation in front of me citing a cost of $240 for a week's rental. Paid $100 more when we checked out. The counter was closed when we picked up the car at the airport, we had no idea what cars to choose from - nothing. Called customer service (ha) and was told they didn't see the prices I was mentioning and they'd email the manager of the airport's desk and he/she would look into it? WHAT? The manager of that location didn't make the reservation, you can't call them, and there was no one working there but they're going to decide whether I get a refund? Then, rep hung up on me mid-sentence. I'm going to contest charges if I don't hear back in 24 hrs. My credit card company has been very helpful in instances like these so hopefully they won't disappoint this time.

Well, I know that no one reads these and it will make me feel better just to write this! I paid over $200.00 for the car I rented in Victoria for less than 3 days starting March 23 to March 26. According to the bill in the glove box from the previous renter, the previous renter paid $118.00 for 5 days so I paid double for 3 days. I want a credit, please as I feel ripped off for sure. We were late for our return flight and had no time to bring this up at the counter.

First of all, we always rented car in another agencies and they were always unlimited km and if it was not they advise about get one unlimited if it is a long distance. We went to the airport and we saw that all agencies was with almost the same price/day, so randomly we decided get in National because it was empty and we were late go leave (Worst decision ever). We need to rent a car for just 7 hours to go to a city 2.5 hours away get a document and come back.

I just want to give a warning to anyone looking to rent a car here. I booked the car online with the liability coverage since my insurance does not cover me in Panama. National seemed to have the best deal for the car rental and the coverage for liability at $6/day. When I arrived I was told that the website was wrong and that it was actually $12/day. They could not offer an explanation to why the website was different. I argued and said that I was not paying the $12/day. We arrived late at night and at this point there are no other options. They told me they could not give me the car if I didn’t agree to the $12/day.

What on earth has happened to National's website. Use to be able to book a car in less than 5 min. Now I have to call. Webpage won't load. My rewards isn't right. They need to fix this ASAP or I will carry my Executive Elite behind to some other company considering I drive a rental more than I drive my personal car.

I returned my rental car to National at the Charlotte, NC airport at around 4:30 PM on Sunday, February 19, 2016. Pulling up, a person directing cars was expressing exasperation at folks for taking too long to line up their cars. In hurrying my exit, I left my new Samsung Note 5 smart phone in the console between the front seats. I crossed the street to American Airlines, and remembered my phone. I ran back to National, now maybe 15 minutes after exiting, and they acknowledged they still had the car, though I could not go to it because it was downstairs to be cleaned. Despite the resistance and delaying of the person to address my situation, they grudgingly agreed to have someone "look for it."

I recently used National's Emerald Rewards Program through their subsidiary/partner Enterprise for an extended rental and was completely bait and switched. I rented a car for work for 3 months and spent over $4200 on it. My company encourages use of vendor rewards programs so I looked into Emerald Rewards. As I was signing a long-term contract I figured that the rentals wouldn't count and I wouldn't bother with signing up. When I scoured the Rewards program site, there was no mention of repeated days being void, long-term rentals being void, nor corporate rentals being void. I signed up for the program.

First, the cost wasn't close to what was booked online before our week vacation... The rep told me 30% in tax... Not ok. Then on the return, they tried jacking up the price on what they called "damages". Not happy... Argued with them for about 20 mins. Was ready to leave without paying at all. Will not rent a car from this company again.

I rented a small car for my wife and her sister in Puerto Vallarta, Mexico for 10 days in December. The rental charge of under $100 ballooned to over $500 when they paid at the end of their vacation. The contract said airport fee and state taxes were included in the price but they were charged for them extra along with insurance/road assist they had not requested. I realize some insurance was compulsory but others were not. CarTrawler, their company in Mexico (but based in Ireland) were hopeless in trying to resolve this dispute. Not till I went online after their trip and looked them up did I realize they had no credibility whatsoever and hundreds of online complaints. Never again will I have anything to do with National or their bogus company CarTrawler. Beware!!!

My bill was $98.96 more than what National Car Rental quoted. I got my quote on the phone and email for $485.52. They billed my account $584.48. Totally ridiculous extra added money. PLEASE CHECK AROUND, and make sure you will be billed for the price quoted! I will never use this company again.

On a trip in the Dallas Ft. Worth area I had rented a car from National for the week. Upon dropping the car off at the airport I realized within a few minutes of riding away from the lot on the shuttle that I had left my cell phone in the car. When I arrived at the airport I immediately tried to contact the rental counter to see if it could be mailed to me or if someone could even bring it to the terminal as I did not have enough time before my flight to take the shuttle back to the rental area.

I booked online with National Car Rental for the Guadalajara, Mexico location. Online the policy rental insurance stated that I was able to purchase liability insurance through a non third party internet site meaning that I was able to purchase it through a local agency in Mexico. I then contacted the National 1800 number and spoke to an agent who verified the information. I also asked him about my credit card, which also provided protection insurance in Mexico. He stated that it was true that I was covered if I used my credit card for the rental.

I am an Emerald customer of National Cars. When I go to the airport I just walk to the National Cars parking area and pickup a car of my choice. As they advertise, but they have a hidden price gouging mechanism, I wanted a compact car, and the guy in the area informed that they are out of compact cars but I can pick up any of the van that I want. He did not inform me that this is not an upgrade but he purposely let me take that car. I passed through the gate and returned the car after 4 days. They charged me $776 at the rate of 140/day and a lot of other charges. I talked to the customer service and they refused to accept my narrative. National Cars is price gouging and deceiving its customers though concealed tactics. I feel that I have been cheated by National Cars, and I will never get any rental from this company.

If this operation was in the United States, I would ask for an investigation into this operation. They routinely are "finding" reasons to charge renters for repairs. They got me two times in a row! Aug. 2015 and Nov. 2015. Aug. was for scratches underneath the bumper. This one was for a cracked lens on the back turn signal, $150 and $350 respectively, on top of the rental. With a plane to catch, there is no time to fix it while at their office, so they just charge you.

Horrible customer service. I recently rented from National Rental car at Dawson Creek Airport located in Dawson Creek, British Columbia. My car rental was for 2 days at $39.00 per day and after taxes and fees the total came to roughly $139.00. I later found that they had charged me $605 for the rental. After calling the Dawson Creek location, the lady referred me to Danny in Grand Prairie, who apparently deals with price discrepancy for the Dawson Creek location. I then learned from him that the reservation didn't include mileage. I was very shocked that this reservation didn't include mileage.

I have a corporate account with National, and since they have never let me down, when I decided to go to Cancun - I naturally booked a car with National. Despite the fact that I have full insurance coverage internationally, they made me get their full insurance. I could have refused - but they would have put a $1,400 hold on my credit card. They still put a $500 hold even with the full insurance. This did not leave me with much money to spend during my trip. My vehicle had stains on all of the seats and sand everywhere. The car was scratched and dented all over. Later that evening I got pulled over and had to pay the police off because one of my headlights was not working. National is decent in the States - but apparently the customer service and care does not apply abroad.

The experience I had going from Orlando to Tallahassee with this company was horrendous. The company adding on extras that were not requested to making me pay for an inconvenient that made me late to my meeting in Tallahassee by an hour, and charging me for fuel I put in the car.

In August my daughter was competing in an international competition being held in British Columbia. We were flying in so booked care with National in June. Told them I needed a vehicle for 5 adults and 6 large luggage. Further requested to please make sure the vehicle had no strong smells as the athlete is also a very base asthmatic. No problem - cost would be about $1200 and they would have it ready upon arriving at the airport. Upon arrival at the airport we were given a Chrysler Encore. There was NO possible way to get the people in the car without even considering the luggage! Was told that was the only vehicle they had left. So I made 2 trips from the airport to the hotel and back.

Absolutely worst experience. I am an executive national member and my experience with National has been terrible on multiple situations. For example, called National and booked a reservation 2 plus days before car was needed. Received confirmation email and 2 hours before I was reserved to pick up vehicle was told they were going to be closed and I wouldn't get a vehicle. Keep in mind, they could have told me earlier so I could make alternative arrangements but told me literally 2 hours before.

We reserved a car with National Car Rental in Cancun through Expedia. Using Expedia was part of the problem. The experience would have been bad had we booked direct with National. Using Expedia made it worse because there was no local representative. A big part of the problem was a group of individuals attached to the rental office whose business it was to high pressure car renters to spend several hours at a separate vacation sales location. There would be a discount of several hundred "$".

Absolutely the rudest and most disgusting display of customer service I have ever dealt with. Tried to correct an issue with a supervisor was the most exhausting aggravating situation. Just received Executive membership, they can keep it!

We book a car at the airport location at 8 am on 9/24. We stop at the counter to pick up a car - we are part of their membership program that allows us to pick any car we choose. We were stopped by the person at the check-in counter and said we could only take the car of his choosing not ours. We had to go over the program with that person. We received a standard car. We have rented car at other locations across the U.S. - never an issue. I called their customer service regarding my concerns. Never heard back from anyone regarding the matter.

We rented a vehicle online at the Comox Airport. I rented a Full-size vehicle, a Tahoe. When we got there we were told that the biggest vehicle that they had was an Explorer. When I paid for the vehicle the invoice said that I was charged for a FULL sized sport utility vehicle and what I drove was a STANDARD size. How can I be charged for a FULL sized and Drive a STANDARD size?

National rented me a dangerously defective vehicle that GM had recalled. "The Problem: The left and right lower control arm attaching bolts in the front suspension may not be tightened to specification. This could cause the lower control arm to separate from the steering knuckle while driving, causing a loss of steering and increasing the risk of a crash." This happened to me on the highway at 70 mph. I did not crash, but my life was definitely placed in danger due to this oversight. National is still charging me for the vehicle and has not contacted me with remorse or apology. DO NOT FROM THIS COMPANY!!!

So I made a reservation on National Car Rental MONTHS before my trip to Ibiza. I was going at the end of August and I think I made a reservation in April. I reserved the car via Kayak and didn't notice (because I usually rent from Avis and it's never been a problem) that the site automatically sets your pick up time at noon. My flight was arriving at 5 pm but like I said, never had an issue with that in my life. So imagine my surprise when I arrived at the airport to find the surliest attendant at the desk. This guy just couldn't be bothered. I handed him my reservation info which I had printed out and he (saying nothing to me) picked up the phone and started talking to someone. After about 10 minutes of this, he hung up to inform me that they did not have a car for me. It turns out, since I didn't include my flight information, my reservation was cancelled. That's it. They didn't call, they didn't email, nothing. They just ** cancelled it.

I recently rented a car from National Car Rental at the Milwaukee Airport. When I received the car, it was parked in a poorly lit garage where I examined it to the best of my ability and noted current damage. It was difficult to see any markings on the surface of the hood, roof and trunk without a flashlight. When I returned the car, we were directed to pull into a very sunny portion of the garage, which was very small in contrast to where the outgoing cars are parked in the dimly lit area. Upon examination of the car, the NCR rep issued me the receipt and as I was proceeding to the terminal called me back, after looking at his handheld computer and told me we had a problem. He said there were marks on the hood, roof and trunk.

I rented a vehicle for my family to go out of town. I put it on my credit card. However, I told the clerk that I may need to keep it an extra day & I may wanna put it all on my debit card. She told me when I got back I could tell them to put it all on my debit card and gave me a quote for an extra day. So I did just that, but they had already charged my credit card and it had posted to my account already so she said she could put the remainder on my debit card. I gave it to her only to find out a day later she had put the whole amount on my debit card. So now a $300 car rental has turned into a $500 car rental.

I had rented a car in Erie, PA in order to get home in Burton, MI. I had been told that there was a car available and so I had reserved it (this was on a cell phone). I called a cab to pick me up (30.00). This was no big deal since it was an emergency and I needed to get home. But when I get to the National Car Rental booth I ask for my reservation, tell the agent my name, and she tells me that they have no cars available for me. I calmly tell her that I have one reserved and I need to get home. She tells me that I would have to wait until around 3:00 (it is now 9:00 am). Now I'm pissed. I have no way to get anywhere and it looks like I have a 6 hr. wait. So as I am waiting, 3.5 hrs. later I catch a break and a lady has brought a car back early. So on a scale of 1-10 I would give National Car Rental a -10. This company has no idea what they are doing, the inventory that they have, or how to treat a customer. So beware of National Car Rental.

I reserved a Dodge Charger online a week before arriving in Halifax, NS. Upon my arrival they told me no Dodge Charger was available, and instead gave me an "equivalent" car - a Buick Encore, which *nobody in their right mind* would consider equivalent. When questioning the attendant, she simply said we should call them to guarantee getting a certain kind of car - and that the preferences in online reservations are systematically ignored. In other words, you only get the car if you are lucky and it happens to be on the lot when you arrive. This is a poor and fraudulent way of doing business. I paid for a Dodge Charger, not a Buick Encore. If I had known none was available, I would have gone to another car rental agency. I certainly wouldn't have paid up front. Way to ruin someone's holiday.

I am an Emerald Executive Elite member. I rented a Month to month car in JFK. I am few weeks into the rental when I get a call and a letter demanding that I return the car. I called JFK right away and they tell me they need me to come in. So I went down to JFK. I explained that the car was in upstate NY, 2.5 hrs away and that I will came in and sign any paperwork needed. They were very rude to me saying I need to enroll in a 6-Month program. I said OK... A day goes by they call me again. I said I called National and there is NO month and more program at National.

I rented a compact car from National Rental Car from the Victoria Airport June 2015 and when I returned the vehicle, there is no lot attendant to review your car as you drop it off for damage. You need to self park the car, walk inside the airport, drop off the keys and get your invoice/receipt for the rental charges. They do not go out to check the car with you as a witness and you are free to go.

I have been renting cars for business use with National for several years. In particular I have rented from Edmonton Airport location (Alberta) four times over last six months. In general things were OK until my most recent experience. When I returned the car check-in clerk went directly to the passenger side of the car and pointed out scratch on the rim. It definitely felt like he knew that damage was there from before. I was foolish enough not to do detailed inspection of the car at the pickup.

I needed to extend my stay due to both weather and family obligations. My initial rate was $100 + fees, which I assumed would be another $100. HOWEVER, National informed me ONE EXTRA DAY would cost $365. For 4 days, they QUADRUPLED the rate to $600. That's the fine print, apparently. I will NEVER go near this company again. EVER. I would rate them O stars, but the form doesn't go through that way.

I recently rented vehicle from National Car Rental and I've always had good experience until today. I rented vehicle for a week and was supposed to drop off car at same time as my initial pick-up, 4 pm. But with Chicago rush hour traffic and delays, I arrived at 5:30 pm. They charged me for 2 hrs which ended up costing $35 with all the taxes and fees. That 1.5 hr delay cost me more than an entire day rental. I called to speak with customer service and they were so nonchalant and rude. No help at all, especially since I've rented from them many times and I'm a member of the Emerald club. Complete RIP OFF!!

I reserved a vehicle with National's location in the Lethbridge, Alberta, Canada airport. National advertises that location as being open 24 hours a day. I went to pick up the van I reserved at 10:00 pm on a Saturday - I needed the van for 8:00 am the next morning and nobody from National was there. I called but got no answer from the local National phone number. I went back to my hotel, called National customer service number, changed my reservation to 7:00 am the next morning. They assured me someone would be at the National desk would be there in the morning.

My complaint is extremely poor customer service! When I arrived at the rental agency at Tampa International, I was told my car was in the compact car section (there was no such section). After wandering around aimlessly, an employee offered to help me and "found" a car for me. He was the only bright spot in an otherwise horrid experience with the company.

Car Rental companies will find a way to charge you with a scratch and that happens with things that go on the road at 80 miles per hour. Sorry this happens to my personal car it can't be helped. It's just a way to charge extra money so do not rent a car from Enterprise. Take a taxi first cheaper in the long run...

I rent from National through my companies travel arrangement. National Car Rental at Dulles Airport, VA is the worst. They continually run out of cars in particular if you arrive later in the evening. If they do have a car it is a mini-van. Doesn't matter that you have a reservation for a full size car - they don't have enough cars to service their customers. To top it off the folks who run the place could care less.

We had a confirmed car rental through National to pick up at MXP. When we arrived at the counter, they told us they are no longer partners and offered us a car at twice the price. I have contacted National with no response. We ended up having to wait a day for a car, and got it from AVIS.

Rented a car from National in Victoria, BC on April 5th. We were on vacation visiting our family and had to drive from Victoria to Campbell River, which is about 265 kms. The estimated price was $293.34, a little pricey to begin with, but we were okay with that. We pulled off the highway twice, once in Chemainus, and once in Nanaimo. We ended up driving approximately 360 kms. Imagine my surprise when a $573 charge appeared on my credit card! I called National, and was told that there was nothing they could do, and that we had used 599 kms, which is absolutely CRAZY! From tip to tip, the island is about 550 kms, and we only drove about halfway!! I will NEVER deal with this company again.

I give you my emerald number so you can see I rent from this company, a lot. Not that even a one time renter should experience this type of service. I have rented from National Car Rental in Dulles for over 2 years pretty steady. For about a year- all seemed OK. Then, I began to notice when I returned a car, and did not wait for an attendant to check gas and give me a receipt- I would receive a extra fuel charge. I ALWAYS fill the tank. The gas station in 1/2 mile from the rental place. So my last rental (4-23-14 # **) had about 3 gallon charge added! I only went 99 miles, AND, I filled up around 4 gallons.

I do have to say that after reading the reviews of this company, I do agree that National has a customer relations issue. The staff I dealt with behind the counter had poor customer relationship skills and seemed to get lost in the many rules that their company demands before renting somebody one of their cars instead of focusing on an already frustrated customer (because this customer's car just broke down). It seems like they make you jump through one hoop after another instead of working with you.

I was provided with a faulty car. The car was getting unlocked automatically and had a button start, which means anybody could come in and drive away with all our stuffs. Someone was forced to stay with the car at all times, which wasted our vacation. People had to take turns sleeping in the car also. All our plans got wasted because of this. We tried calling the customer service, number of times, waiting for more than 30 mins on phone, with no answer. When we reached back and tried explaining the same at the counter, nobody cared for our loss at all. I was informed that the Manager will get in touch, but nobody contacted for more than 10 days. Overall experience was pathetic and will advise everyone to stay away from National.

I rented a car for a week in Detroit, MI airport, and a charge of Supplementary Liability Insurance magically appeared on the invoice. Everything for insurance was declined, but they did stick this liability charge to me. What a low down trick this company uses to rip-off customers. I called Nat. Car phone line. As expected, they gave me the run around, passing to the location manager, which cannot be reached. They keep cutting off the line. Folks: stay away from National Car Rental.

We received a check from National for the amount requested. Issue is resolved. Thank you!

I was unable to update my credit card # online. Every turn I made I was asked for usernames, passwords, and when I entered them it said this didn't match my records. There was no place to change or edit credit card information. None. In order to do this, I was told I must go to the counter. I joined Emerald Club precisely so that I could SKIP the counter. They said they were working to correct the website. Meanwhile, they're punishing us for their mistakes. I used to reserve in one minute on the old website. The "new & improved" one is terrible.

I lost my Samsung S4 from the car today 29 March, around 8 am. The car was Chevy Cruse compact, **, PA state. I had just used that phone to navigate from my hotel to the NATIONAL RENTAL RETURN. I checked out the car and headed to the shuttle for my AA flight. But when I found that my phone was missing and I went back into the rental return and checked the phone it was not there. The phone was switched off and the manager told "We can't do anything." My phone was stolen in this way. I am writing here to get my compensation on my phone. It was stolen by some staff for sure cause it was not there after 5-7 minutes. Please reply me what can you do for me. (For National Car Rental.)

I called National (which I do quite frequently) to get a copy of a receipts for the Director of our Grad products. I gave ** the confirmation number the name that rental was under and ** informs me that she cannot give it to me as I am not on the contract. I call at least once a week for a copy of the rental receipt and always have a great experience. But today, ** did not give me that experience!!!

On February 26, 2015, I arrived at San Juan, Puerto Rico around 4:30 a.m. with my mother, aunt, daughter and granddaughter for my aunt’s funeral. I was waiting at the airport’s car rental office ground floor for a few hours because I had some issues with my bank and needed to call to find out about an error in my bank account. While waiting, an Enterprise employee, after an hour or so of waiting asked us if we were going to rent, to which we responded that we first needed to contact the bank in New York. Due to the hour difference, I had to wait an hour extra until 9 a.m. PR time. Traveling with 2 elderly ladies and a baby was extra exhausting, and the stress of going to a funeral was immense.

For a month, Feb. 2 - Mar. 4, 2015, my wife and I, along with an elderly friend rented a house in San Jose del Cabo, on the California Baja. We felt a car would be in order, and I rented a mid-size one through Priceline.com. (National Car Rental) with a monthly fee in USD of 179 plus taxes for an estimated USD 240. I felt this was pretty good value, and confirmed my rental with them. As I was uncertain about cost of vehicle insurance in Mexico, on January 12th, I contacted National Car at their Customer Service number of 1-888-227-7368. I spoke to a representative named ** , who advised me that the collision damage waiver would cost me $16 per day, and that for another $4 per day, I could get personal protection insurance in the event contents were stolen out of the vehicle. This would come to about $600 USD if I took the $4 personal protection.

Rented a car through rentals.com. $102 for 9 days, bought insurance $81, agent in cabo wouldn't accept insurance. Had to pay $45 per day insurance, the total to have the car was $588. You can rent through National's site for $30 per week and $20 per day insurance. They refuse to refund me. They stink. Don't rent from NATIONAL OUT OF COUNTRY. U.S. WON'T HONOR RATES. I asked for 1/2 refund and they won't respond. BEWARE. ALLIANZ was the insurance they wouldn't accept. Allianz rep did warn us they would try and not accept there insurance. Allianz is good insurance in any country I'm told.

I arrived on a late night flight from Jacksonville FL (JAX) to Detroit MI (DTW) around 11:30pm... upon getting my luggage and jumping National's shuttles. I jumped into my car and pulled up and gave the agent (who is a Black Male in his mid to late 50s) my license and credit card. He said to me “You do Not have a reservation.” I said I made one and have it on my phone. He said back “You don't understand... You do NOT have a reservation and we are giving out over 100 cars later today. You're going to have to back up and make a reservation.” The problem was I made my reservation for Sunday February 8th picking up around midnight... When I pulled up it was 12:15 AM February 9th.

After the paperwork given to us at our Orlando pick up location sent us to the incorrect drop off location in Miami, we were rushed because there was no shuttle at that location as we had been guaranteed when we made our reservation. In our haste to make our port check in time we left two items in the car at the Miami Beach, Collins Ave. location. A silver iPod touch was still connected to the Bluetooth player in the car and a black athletic zip up jacket was also left behind. We felt rushed because there was no shuttle and now we had to pay a cab fare, and the National employee was in the car we had returned and ready to drive away before I had even taken my daughter out with her car seat. I had to tell him to wait.

I arrived at National Rental office at London Heathrow from Hong Kong with a pre paid voucher issued by a major car rental broker in the UK. I was advised that the vehicle I had booked was not available and would I like an upgrade. I declined an upgrade on the grounds of cost. The rental agent then said she would give me an upgrade anyway and then asked me to initial the rental document. This I foolishly did (without checking the small print) thanking her profusely for the "gift". After 32 days car rental I returned the vehicle to be told that the cost was just NZ$620 extra for my "gift" upgrade. I queried this as it was a "gift" and waited in the manager’s office for over 1 hour whilst the staff tried to find the manager. I had to leave to catch my flight to Vancouver and eventually left armed only with an email address of a customer service contact. I sent 2 emails in the next few days to this contact but received no reply. Further emails were then sent to "customer service" and after the 4th such email I was advised that they couldn't deal with this matter as I had booked through an agent. This was patently incorrect as my contract was with National.

Terrible Service at Manchester, NH location. The last two times I rented there they accused me of damaging their car. They made me stand there while they looked things up on computer, which was embarrassing. The damage was minor scratches and who knows how they happened. I've never been treated as such and travel a lot and rent a lot. Just amazing.

Recently my husband and I, rented a vehicle from National car rental on Dubai International Airport. The rental amount was AED450.00 per day. We were told of the terms and conditions. The car had to be brought back within 24 hours as we rented it only for 1 day and was told the fuel level has to be the same as when we took it. We returned the car 2 hours before expiry as well as a full tank of fuel which was under 1/4 tank when we took possession of the car. We were told we will not get a refund on the excess fuel and would have to wait 14 days for the re-transfer of the holding deposit in case of toll fees and or damage to the vehicle. The vehicle was checked upon return and no damages were found. I called the rental company 2 days before leaving the country to request my refund and was shunted from one person to another, only to be told the 'bank" has to refund me. I told them the bank has nothing to do with their accounts - they have to instruct the bank. Anyway 3 weeks later I emailed the company again and was told the money would be transferred within the next 2 to 3 days, if not I have to contact the company again to request my money. My question is - Why do I have to repeatedly contact them for a simple transfer?

National have partnerships outside the US, in Europe with Europcar. But they do not give any rental credits for tier credit status for any international rentals. Also, they do not share the contract price information with their partners. And when the international car rental company over-charges (which they 100% of the time do - it is a regular scam), National will not help you to get your issue resolved. They offer to send an email and that is the complete extent of their support. When I turned in my car at Stuttgart airport, I asked for a receipt and was told I had to get that through National Car Rental. It sounded plausible at the time, but was incorrect. DO NOT USE NATIONAL FOR OUTSIDE THE USA.

On Oct 7, 2014, I made reservations for car to be picked at Chicago, Midway airport on Thursday, 11/27/14, returning on 12/2//14. This was a 6-day rental. My husband and I arrived on Delta flt. #2469 at 05:06 pm, and discovered National had no cars available. We were instructed to go talk with Hertz, but Hertz had no cars, we were then told to talk to Dollar. Dollar had only a van left, and the cost to rent it was double the amount we would have paid National, we were left with no choice but to rent it. Dollar did state that National would reimburse the cost we would have paid National (about $390). The cost we paid Dollar for 6 days was $706.27.

Listen if you are about to rent a car seat for your child in West Palm Beach or you have rented a car seat within the past year and a half. Just to let you know that they are not being cleaned or sanitized like they should and used to. Actually we put them in a room that has a garbage in it and lizards and other animals crawl into. I am spreading this to the public because I feel it is a health issue. Managers pass by everyday without care. Their main concern is to be promoted, so your child's health is of no concern to them. The images below are a good day by the way, some days it is worst.

I spoke with a supervisor to extend my car rental for another day. He was rude he didn't even wanted to answer my questions. The information that he had was incorrect. When I told him the information was incorrect, he got annoyed. He hung up on me. How sad when I rent with National all the time and I'm also a emerald card holder. I wish there was someone I could speak to over him. The real sad part is I didn't get his name. They also do bait and switch. This is the second time with in two months. I had a reservation, they give me one price over the phone and when I return there it's a different price and I understand that when you add insurance on your payment it may go up. But the car rental is always different when I go to pick up my car. I don't realize that or they don't let you know until the return of the car. But when I make the reservation and get an email with that price. Why when I return the vehicle the price changes.

I picked up a Town & Country mini van in Tampa FL with the intent to drop it off in Orlando. My elderly mother had to be moved from her apartment to assisted living and I thought afterward I could take the family and head up to Orlando for 2 days of fun before heading home. I paid to fly my daughter and granddaughter from Chicago to Tampa to join us.

My friend and I drove around in a National rental for two months and she had a minor accident at some point, we got the biggest and most expensive insurance that covers absolutely everything they had to offer, but we've been battling National for over two months now - having to prove to them that yes we had that covered, and yes, we have that covered too... Now they've come up with a third accusation of us supposedly not having "this covered" and are refusing to acknowledge our original contract. If things don't get any better, we will have to go to court over this! They've also made sure to threaten my friend with all sorts of scary things like "if you don't pay this amount (not a small amount, mind you) within two weeks time - we will revoke your driver's license and confiscate your belongings." Man, are they nasty!