National Car Rental Reviews

Have been a customer since 2009… WILL NEVER RENT FROM NATIONAL AGAIN. Have a 21 day rental out of Sky Harbor Phoenix, on March 1, 2025 got a flat tire, roadside assistance at 5pm informed me there would be. $75 charge to replace tire with a spare (donut) and then, I will have to have tire repaired at my expense and have put back on car before I turned rental in. I don’t think so…bye bye National. I went to an Enterprise location in Scottsdale and replaced the vehicle.

I rented a car from National in Michigan in February--which means lots of snow. Even though I paid about $250 extra for an "all wheel drive" vehicle, it was terrible in snow, even when set on the snow setting. It got stuck several times and required multiple people to push it out. (I've rented from Hertz before in the same locations, and their winter cars have no problems.) When I turned the car in, the counter people said that they were required to put "four season tires" on all their rentals. Those kinds of tires are worthless in snow. They should either keep a fleet of winterized cars, or close up shop in the winter. I did call their customer service line and they offered to take $100 off the rental cost, which is nice token gesture but does not make up for the inconvenience.

A SCAM. BE AWARE!!! $307 FROM ONLINE RESERVATION. From the office airport drive you out the another place. While there they tell you that you credit card. No matter which Bank. Gold Amex, Citi Travel. They won't use insurance with it, they need to cover you then the grand total went to $750. When next door Budget. Twice the car size and $490 all included with insurance up 90% then $300 deposit refundable if no issue. Rental for 14 days. Stay away from National Cancun. SCAMMERS.

Stay Away: Rented a F150, was given a comparable Nissan Frontier. While I was driving in winter conditions, I went to use the Windshield Wiper Fluid... There was NONE. All of a sudden the low tire pressure prompt came up. The front right tire was 6 psi less than the other 3. I bought some fluid on my own, put it in the truck, didn't want to deal with the lower pressure tire and went on my way and finished my trip.

Rented out a car with Full Insurance in Bozeman Montana Airport. Drove 2 hours to my destination (West Yellowstone Montana) and got stuck in drifting snow so the car was not going anywhere. Called National and they said they would take care of the situation by sending a tow truck and a replacement car which they never did. I was on the phone with them for several days wasting away my vacation trying to get this situation resolved. Finally, the day before flying out I needed a car to take me 2 hours back to the airport. National told me they would send me an Uber. I was waiting and waiting. No Uber response. I had to call back and they said that no Uber was available. A representative told me that I had to find my own transportation and that I would get reimbursed and to submit my receipt. The ride was $530!!!!

I only rent from National Car Rental. I travel a lot for business, and I have never had any issues. I have rented cars at 36 airports across the county with National and I have always received excellent service, and the vehicles have all been in great condition. It's always great to get a nice upgrade as well. Thank you National!

Hi, I am sharing my personal experience I've experienced with National Car Rental (servicing at LGA airport location). I've made a reservation for a rental and received a contract/agreement totaling $1,443.13 which was signed and agreed when I took out the vehicle, upon returning the vehicle, two days later I received a charge on my card and receipt for this reservation totaling $2591.39, significantly higher than what was agreed upon in the contract, in fact $1148.26 more.

I rented a vehicle using a rewards card. I wanted to extend the rental by a day and a half. They wanted to charge me $458.00. I went to their website and the same vehicle, same dates and times, same insurance details cost $225. I called twice and neither representative would honor the advertised price. I will never use National Car Rental again.

I am not happy and will be seeking additional resolution. I rented a car, it was vandalized at my hotel while I was sleeping. The person was arrested and charged. I'm being stuck with the bill for this vandalism and the national rep said, and I quote, "It's easier for us to get the money from you than the other party." I can't press charges because it's not my vehicle. National isn't pressing charges to reimburse me for the charge. I settled the payment with your team but wondering if I should seek legal consult as there is a police report of the known assailant, location of said person, etc. Yet somehow I'm being stuck with the charges. I am at the highest tier possible with your company but I will no longer use national, and will advise my entire team to not do so as well as this was a poorly handled situation. I, the customer, is being stuck with charges instead of your team going after the person who damaged the vehicle. Absolutely ridiculous.

We rented a car at LaGuardia Airport, we experienced problems. We returned the car early and tried to report the issues but there was no manager available. We wrote an email detailing the problems indicating our concern if not fixed could be life threatening to a future rental. We received an email indicating that we have written to the wrong place but they would forward our concern to the proper person. After not hearing anything. We wrote a bad Google review. We got an almost immediate response. However the person assured us that the problem had been fixed in fact the car has been rented again for over a month.

I’ve been a customer of National Car Rental for a year now, and I can confidently say their customer service is exceptional, no matter where I go. I travel 2-3 times a month for work, and every time I rent with National, I’m met with helpful, professional, and attentive staff who ensure a smooth and enjoyable experience. Their vehicles are always clean, reliable, and perfect for any trip I have planned, whether it’s just me or I’m hosting clients. National consistently goes above and beyond to ensure I’m taken care of, which speaks volumes about their commitment to customer satisfaction. The level of service I’ve experienced with National has been so impressive that I’ve recommended them to colleagues and friends, many of whom have also made the switch. If you’re looking for excellent service and top-notch rentals, I highly recommend National Car Rental. Thank you,.

Our family of four rented a car in Tirana, Albania for a week. The service desk at the airport was great, they explained clearly the important things to know for travel to neighboring countries (Kosovo and Greece). When we first got our car, we decided to try a larger vehicle to handle luggage better, and they were extremely helpful and arranged for the larger car to be delivered within a half hour. Great service, with the added convenience of renting through my National membership in the USA. Straightforward and simple!

This was the worst experience, no customer service. The women were very hard to deal with. Ended up being billed double what be expected. We thought we're dealing with National Car Rentals, turns out we had been redirected to another place in Whitecourt. I received a quote online and they have no problem overcharging us. I strongly recommend driving to Edmonton, this place is awful.

I urge anyone reading this review - DO NOT USE THIS COMPANY. There are several other options out there. Long story short- I rented an SUV (-Wrangler) for 1 week in Miami, FL. During the 7 days - we may have used the car for 3 days (all short drives). Our final 2 days, we had not used the car and on our day of departure, the car would not start. We called National and they attempted to send us an Uber as we needed to get to the airport for our flight. The Uber never arrived and I came out of pocket for a ride to the airport. Despite paying a considerable amount for the rental, I only asked to be reimbursed for the out-of-pocket cost to the airport. I was instructed to send a receipt however it took several emails before I heard back.

Horrible customer service skills. Rented a car for a friend. First of all it's winter time and they don't stock all viechles for winter only if you requested a vehicle with winters on it otherwise you get all seasons and you pay extra for the winter tires. Then ask if you want protection but don't give you details as what type of protection they offer. Poor customer service skills and not helpful at all. Don't ever rent from these people.

The management of the Charleston, SC airport rental location should be fired and I don’t give the folks at the corporate 1-800 service much better ratings either. We had a winter jacket stolen right out of their Emerald Aisle and they refuse to talk to us, help us, call us back, etc. We have been trying for a week and have been as nice as possible in our requests. This has gone too far and we now feel that National Car Rental has THE WORST customer service we may have ever received.

Jose ** should be your employee of the year. I visited New York City during an incredibly busy time, and for a number of reasons, forgot to reserve a car. I actually took the rental car bus before I realized, and fortunately, I met Jose. In spite of the fact that your volume was low, he found me a car very quickly and arranged it at a great price. This guy should be in line to be the next CEO. His customer service is awesome, and he gets results.

National stole over $800 from me. I rented through Priceline, got a poor car from National and was offered an upgrade, which I returned for the next day. In the return line, the worker from National asked me if I was "closing the contract". I said I don't know what that means but I'm upgrading, so I guess so. What "closing the contract" meant was that my rental agreement was voided. Surprise! On a 22 day rental for $920, I had a car for one day and was then denied a car or a refund. They said deal with Priceline.

Be careful with the Emerald Club membership. They are using you to make their money and the treatment you get when you walk in and pick a car is just horrible. They treated you like you have not seen a car before. They are only interested in you driving anything but not what you want to. When they do not have a car they will put you in a truck or van, and we are OK just working with them. But the day you come and see a Volvo, just common Volvo, they will say you cannot take it even those you have attained an executive elite membership which allows to drive anything in their lot. Please they are just playing game with you. if there is Sixt car rental just go for it. They have better services and they will not treat you like you are not worth a person.

Thank you to Baki and Matt from Boston International Airport for going the extra mile to help a customer. Traveled for work and could not afford not to have a rental as I carry many tools. It seems somehow I didn’t submit my reservation but they were glad to accommodate me with a vehicle regardless of it being all booked.. Thanks!!

I am an elite executive member and always have good service in large airports. But today was second time about a year that I had a bad experience in small airports. I had a blown-out tire driving from a large airport to a small town. Was advised by National to go pick up a car locally which didn't work then advised to go to airport to pick up a car there. Got there shortly after 5pm and waited until closing time 6pm and no one showed up at the desk. Same thing happened a while back at Akron, OH airport where people at the desk left before closing time and was forced to rent from a different company only this time was, I needed replacement.

Used National at the Las Vegas airport twice. The most recent experience was last month September 2024. Reserved a premium car online, months ahead of time. On the day we arrived to pick up the car there were only a few "so called" premium vehicles available. From my experience working for GM Engineering these limited choices were not premium quality vehicles. Some didn't even have the options requested in our reservation. After 2 attempts to pick out a car finally went with a high mileage dirty vehicle with the 3rd choice. The unpleasant experience with National will be my last.

Long time executive member since 2015, recently rented a car at DFW airport, really very bad customer service (the problem was the supervisor and area manager). Every problem have a solution but that day was very bad. I already called customer service and explained the bad service I got at DFW. Now I am more than 1 month and no answer, no follow up. I even send emails to different National managers but still no follow up. To be honest shame of them.

Lucia at the Albany, NY International Airport was a great help in assisting us with renting a very comfortable Buick Envision. The automobile was reliable, clean and in top notch running order. It was my first time using National and I would use them again, plus recommend them to my friends.

I am in Wichita KS on business. Rental a car over a week ago. I get into town and at the rental counter and National had cancelled my rental. No explanation, nothing.... I had to walk to the hotel. I called the website number and someone was putting in a help ticket and someone was to call. No one called. I chatted online with someone. The only response I got was "Sorry". I travel for work. What do I do now? It doesn't matter if you are an Emerald Club Member or not. As I sat in the lobby, customers kept coming up to the counter and getting their car. Why wasn't their car cancelled? Why was mine? Why didn't anyone tell me my car was being cancelled and why? This is horrible. No one should be treated this way. Why would National overbook car rentals? I am so disappointed in National.

I have rented from National multiple times through my job. I no longer do so for two reasons. Reason #1 I got a flat tire in one of their cars and I called National for help and instead of getting help one of their representatives hung up in me. Reason #2, which was the last straw I had someone leave their phone in the car I was renting. The next day as I was leaving for work two old people was sitting in a car blocking my rental. They accosted me and start asking about the phone that was left in the car. They told me they were tracking the phone. Called National about it and no response.

I will NEVER use This Company AGAIn!!! I made a reservation for a rental car in Arcata. I went to pick it up and then noticed they had texted me at 11PM the prior day when I was asleep, to say that NO MORE Rental Cars were available. I thought it was a joke, as I arrived early the next morning to pick up my car. Waited approximate 30 minutes in line, where they were giving out "keys to people in front of me"; when it came to my turn, the agent said, "OH SORRY. WE HAVE NO AVAILABLE CAR FOR YOU." I said, "I had a reservation!!!!" He said, "We notified you YESTERDAY that there are NO CARS." I said, "You can't do that and you informed me at 11PM at NIGHT the Prior Day.

If I could give this company 0 stars I would. We rented this car for two weeks. Once we were in the car for a day it stated it needed an oil change. After a few days the car kept overheating. Not only did I need to deliver the car back to the place (which was two hours) and waste my time going there and waiting in a line that was an hour but my time was not compensated with any discount. I would never get a rental car from here again.

Longtime Executive Elite Member Disappointed with National Car Rental Experience. As an Executive Elite member for many years and the sole national/enterprise renter for 15 years, I recently encountered a concerning issue with a National rental car in Charleston, SC. After picking up the vehicle, I noticed it hadn’t been cleaned—there were no wipes, sunscreen marks all over, and even more alarming, I found another customer’s credit card inside the car. I immediately reached out to Charleston’s local customer service via email, but received no response. I tried again—still nothing. I then left feedback on the corporate website with no follow-up. Finally, I called customer service and was told that an agent would contact me within four business days (by today, 09/03), but no one ever followed up.

I am a National Emerald Executive Elite Customer of National. For the last 15 years, I only have used national for all of my car rentals. I rent 12-24 times per year with National. National has been perfect until the last 18 months. During the last 18 months there has been 4 occasions when I arrived to pick up my car that I reserved in the Executive Emerald row, and when I got to National there were no cars. During three of those disappointing trips, I waited and cars eventually showed up.

I’ve been an executive elite member for years but after my recent experience I’ll never rent through them again! They have no medical emergency policy and price gouge when a customer experiences an unfortunate event. They have no international customer support center to handle matters outside of the US.

Emerald aisle did not work for me at Burbank airport, the manager prevented me to choose any vehicle in the aisle. I booked the mid size emerald which is $100 more than a standard booking from other rental company. The manager is making me choose between a standard Mazda and full size Nissan even when there are lots of vehicles to choose from. I told him that I want to choose a small SUV and told me that I can’t choose. Where is the freedom to choose National! This is unacceptable.

My husband (a 20 year executive member) booked a car for me out of LGA (he was not traveling with me)- when I arrived to pick up the car they would not honor the price that he booked it at - the counter agent said that he had to call the customer service number to transfer the rental to my name along with the rate. When he called, they then said they could no longer honor the reservation at all. The manager said that they would have a district rep of some kind call me but they did not as of the time I am writing this review. Their lack of customer service and inability to honor the reservation was just horrendous. We will never use them again and I would strongly caution others if this is how they support a long term high frequency traveler.

I had a horrible experience with a couple of employees today with National Car Rental. Victor the employee who was very hard to understand, he had a very strong accent. He laughed at me and I requested to speak to his manager and he refused, he then proceeded to hang up on me. I called back and spoke to other rude and unprofessional employee Ronada? She also hung up on me. This was my first and last time using them for my rental needs. I’m going back to Budget where they treat the customer with respect and professionalism. FYI, the cheapest isn’t always the best.

I rented in Cabo San Lucas Mexico and drove the car to La Paz Mexico. After a few days, the key fob stopped working. I opened it up to check the battery and could see some corrosion on one spot. I walked a few blocks to a National office and showed them the battery and the opened key fob. They freaked out, took a picture of the opened fob, and then the manager installed a new battery. However, the La Paz manager installed the battery upside down and broke a metal contact off in the process. I pointed out that the battery was obviously upside down and then also noticed the contact was broken off. Now it won't work at all. The Los Cabos office blamed me and made me pay $900 US dollars for a new key fob. Despite the evidence that the National Manager was the one that broke it. Now they say that since I was the one that opened up the fob to replace the battery, it is all on me and they won't return any money.

I would like to give a HUGE shout out to Daveon at the Dallas/Fort Worth airport location. My family and I had a long day of traveling, flights being delayed causing us to miss flights. It was well after midnight. We were tired and frustrated. Daveon took everything he had to make our experience great. He was very kind, attentive, and hard working! Thank Daveon for helping us out on such a stressful day.

I thought National would be a great experience after being referred by a family member, however that was not the case. I reserved a rental at the Houston airport, I received my rental and went on about my trip. I returned the rental to the airport after my trip and everything seemed to go fine. Now my problem started with my payment. My statement was showing that National had received their money for rental, however there was another transaction for the same amount that for some reason was being held, I keep calling to find out why but kept being told that they didn’t see anything on their end and that the rental was paid for.

We had a very poor experience on car rental return in MAD where the employee used a spotlight to find a very small bullseye crack in windshield in contrast to the inspection of another car returned next to us which was done in 1/10 of the time. We did not hear any sound while driving that would have caused the issue. We have been charged over $1500 deductible in April for something that would cost less than $100 to repair with no indication when and even if the repair will be done and the actual. Very dissatisfied and feel that that this is a way to both charge insurance on rental cars and then claim damage for those who use credit card insurance with no intent to actually fix the damage.

TERRIBLE experience. I've been an Executive Elite/Emerald member and loyal National customer for nearly a decade, I am utterly appalled by the unacceptable experience I had while renting at the Newark Airport location. Not only was I provided a vehicle with a severe safety hazard - a slow tire leak that could have caused a blowout on the highway with my infant son in the car - but the staff knowingly rented me this defective vehicle despite being aware of the issue.

Always cheerful, my rental paperwork, is done when I get off the flight, and I always get the upgrade, even in busy summer months. And it gets packed in Myrtle Beach in summer. THANK YOU National. Much appreciated.

This was my first and it will be my last experience with National Car Rental. I joined the Emerald member program and booked a reservation using a corporate discount code. With this code and as an Emerald member, I was supposed to receive any vehicle I wanted from the Emerald Aisle as well as free additional drivers for family members. When I got to the arrived at Richmond International Airport, I was lied to and manipulated into getting a lesser vehicle. My daughter was to be added at no additional cost and I was told I would be charged $15 per day for her. All of these were lies.

The experience was awful. Vehicle stop working. Would not start. Roadside assistance took over 12 hours. Called at 8pm and they showed up at 11am. Would not provide a replacement. Out of town woman stranded at a hotel and their customer service was a joke. No one would help.

Always out of cars. I'm an Executive member and at major airports they are consistently out of cars. I can go Hertz- cars available. I can go Avis- cars available. I can go Alamo- cars available. But National- "Sorry, your location is sold out. Try nearby locations." No, how about you try to have cars on hand. COVID is over. Do better National.

I have Executive Elite status with National and I rented a car at Will Rogers airport in OKC and was driving from OKC to Tulsa on the turnpike (44) when my rear tire blew out. I immediately pulled over and contacted National Roadside Assistance (NRA). NRA refused to help me because I was on the OK turnpike. They said they would send assistance but after waiting hours on the side of the TP in 85 deg temp and calling back several times they said they could only provide me with the phone number for the turnpike authority. That’s it! That’s the extent of their assistance! If fact, when I refused to accept this they simply hung up on me SEVERAL TIMES! I had to call 911 and get a State Trooper to help me get a tow to a tire shop and then pay $187 out of my own pocket to put the donut on so I could drive to the Tulsa airport to exchange the vehicle. Unbelievable bad service for a loyal customer!

Customer Service Agents are adequate as far as needed. Real issue? Prices are extremely unreliable and not dependable if you decide to only use National as your primary rental company. And that is as a premier Emerald customer. I have been using National as my primary company for a couple of years thinking that as an Emerald member, I could “one stop” shop, and get a reasonable vehicle in major airports in the US within a few dollars of their major competitors. BEWARE that is anything but truth.

I had a reservation to pick up a rental Wednesday morning. I arrived at the front desk and was informed that they didn't have any cars available until Friday. They said there was nothing they could do. It was for a standard car class. Don't you have anything, an upgrade or downgrade. You don't have anything with 4 wheels and an engine? Very disappointed. They didn't even want to check other National rental locations in town. Very poor service. I went to Hertz next counter over. They had a car for rental. I think Hertz has found a new loyal customer.

The rental itself was fine, however National attempted to charge me in error for $800, then $75 in "Citation Fees". I was sent to collections for the $800 and after calling multiple times to resolve that issue, I was charged the $75 to my credit card in error for three $25 in citation fees. I've spent hours attempting to resolve their error. DO NOT DO BUSINESS WITH NATIONAL CAR RENTAL.

I rent cars on a weekly basis and usually have a good experience but this time I have such a sour outlook on National. I have a van I have rented for 2 weeks. I USE A VAN AS I have 6 men and luggage. The van has shut off 2 times while driving on the highway and would not start back up. We literally got out and had to open all doors and raise to lower all seats. After we do that the code will clear and the car will start back up but will have a check engine light on. I went to West Palm Beach Airport and asked for a trade before I am left beside the road for good. The manager said she had no vehicles at first. Then when I kept at her that I could literally break down at 1 am as we do work around d the clock she said she would give me a car. When I asked how she expected me to get 6 men and luggage In a car she said take it or leave it. I left.

I was on a work trip to various towns and cities in MN, which I was unfamiliar with. National upgraded me at no extra cost knowing the potentially hazardous conditions in the hills and mountains I was unaware about.

I was in San Diego in September 2023. I rented a car from National with a Fob. I unlocked the car as I approached it and thought nothing more of it. After leaving the facility and much later I realized the Fob was not working correctly in that it didn't unlock the doors automatically upon approach. This feature is also there to prevent locking the Fob in the car, which is what happened. I called National and was informed of $75 lockout charge. I spoke to a manager, Mike **, who agreed that the Fob wasn't working correctly, needed to be reset and that he would waive the lockout fee AND that since I had to wait for the lockout service I could return the car and NOT have to fill up the tank. I returned the car at the required time WITH the key fob and boarded my plane to Baltimore.

In September my wife and I traveled to Geneva Switzerland and rented a car through National Car rental and they made it through one of their companies – Enterprise Car Rental. We located the National desk and the young lady was extremely nice and due to all of the mis-communication she upgraded us to a higher rated car. MY WIFE AND I BOTH QUESTIONED ABOUT UNLIMITED MILEAGE. SHE SAID IT WAS INCLUDED. She directed us to the Enterprise desk/car location. My cc ending 2181 was used.

We reserved a Chevy Tahoe, four months in advance of our trip. When we arrived at our destination (RSW) we were told that the only thing available was a Toyota Corolla. We had seven people that needed to ride around in the vehicle for the duration of our trip. We called the location seven times in two days and did not receive a callback. Now we have to cancel parts of our trip because there is no ways we are driving seven people around to take a two hour road trip. What a disaster!

I travelled from Canada to Waco, Texas via Austin where I rented a vehicle from National. I was visiting my parents and helping my dad care for my terminally ill mother. I was planning a 27 day stay but my mother recently took a turn for the worse. I wanted to extend my stay by a week, but was told by customer service I would have to travel to the Austin Airport location (4 hour round trip) to extend the contract. I was also told by another customer service rep that I could go to the nearest National location to extend. As it happens my rental got a nail in the tire so I chose to drive to the nearest National to exchange vehicles (2 hour round trip). I exchanged vehicles but the counter rep told me I would have to go to the Austin location to extend.

I rented a vehicle for 250 days within the last year. I ditched Enterprise for approx 6 years because of overcharges but thought perhaps things had changed. At the request of my customer I recently converted to National / Enterprise. They had given me the information on Emerald program benefits etc... My most recent rental I had to change the drop off location and while the charge to drop off at the DTW ($300) was acceptable the 2k in additional charges were not ok. I called in to several individuals with no change.

My family and I was traveling out of town for the Thanksgiving holidays. (6 of us) I have went online and rented the premium SUV which it showed it be a Suburban or better 2 months before I needed it. Coming 2 weeks before Thanksgiving I called National to reconfirm my rental and expressed to the operator that I needed a SUV with a third row seat. The operator confirmed my reservation and sent me another email as proof. Come down to the day of me renting my vehicle the associate has gotten out a Volkswagen key and I ask him, "Does this vehicle has a third row set" and he said no. He said the vehicle seat only 5.

I rented a vehicle for two days in November brought it back with a full tank of gas. Woke up the next morning to a charge of $100.41 on my card for filling up my tank. I called National Car Rental and got a hold of someone local here in Fargo, North Dakota and they reversed the charge and apologized. That same day I received another Debit in my account for $100.41 and five more charges for $100.41 for the next five days totaling over $600. They claim they can only see one charge and have so far only refunded me the one charge even though my bank statement clearly reflects the charges.

My experience at National Car Rental in Fort McMurray, AB. Airport location. The following is a summary of events – On September 10th I called a National Representative to modify my reservation – I received the modification complete with the new time, date & confirmation number (attached email); When arriving at The Fort McMurray (YMM) International airport I was greeted by your Assistant Manager, Rent-A-Car-Division, Md. Mahmudul **. I gave Mr. ** my name and confirmation number…. He responded “That’s weird I don’t have you in the system.”

New National Car rental tricks: They don’t use the term “drop off” fee anymore. They hide it under Excessive Mileage Fee. Small print. They don’t tell you at check-in. Turn it in, get the big surprise.

National Car Rental sent me a bill for damaged glass even though I returned the car in perfect shape. They are running a huge SCAM and will not send any photos or additional information of the damage I am being accused of. I will NEVER rent from this company again. Everyone please watch out and protect yourself in all ways possible when renting from them or they might try to send you a damage claim scam like they did to me. HORRIBLE COMPANY.

Rented a vehicle for work, returned it prior to flying home and got a call the next day from National asking when I intended on returning the vehicle. After explaining that I did return the vehicle, the agent told me they would resolve the matter independently but provided no time frame for when that would happen. As I need the reciept to be reimbursed for travel expenses by my company, I'm effectively out quite a bit of money in the meantime. Very poor experience overall.

I have a dozen car rentals with National over the last two years and they've been flawless. Their team is always well organized and courteous. All of the National team members I've encountered genuinely care to provide you with a great car rental experience. Not having to wait in line and them always having enough cars to fulfill an order has made car renting a lot easier. Highly recommend.

Unless you want to experience credit card fraud do not rent with National. They have horrible claims and fraud processes. If I could give a lower rate to National Car Rental I would. I am an executive who has been using National Car Rental for many years. In February 2023 someone used my credit card at Tallahassee National Airport and charged my car for a BMW rental. As soon as I saw the charges appear on my credit card I called National to dispute the charge. The charge was credited and from there on the nightmare with a negligence process began.

When renting a car from these guys make sure you get all of your belongings prior to return. If you do, don't expect to get your items back or any communication. I returned a car after a week rental with a couple of items in the trunk. Unfortunately I was unable to head back and grab them or I would've missed my flight. I have called the National at the San Diego airport including Enterprise and their lost and found department and repoting the items missing. I told them exactly what the items where and the location of where they were left. The sad part is one of the employees must've taken the items when cleaning out the car. At this point there is no way they will respond aside from automated emails. I rent cars constantly. At this point I would rather spend more money with another crental company than national with no customer loyalty. Expect automated responses with no follow through.

After many phone calls and being driven around for three hours and having to go back to the airport to get a new car. Biggest complaint is after returning car can not get a manager to return my call to discuss my complaint. Have called four times over a week customer service with promise of a manager call back that never happened. If this is the way they disrespect a customer be careful renting from them if something goes wrong.

While trying to book a rental vehicle online, it would only let me use 1 of my 3 reward days. National informed me that 2 of the rewards days will expire on the weekend that I wanted to rent the vehicle although, I was never informed that they would expire prior to the phone call. According to the customer service rep, they had already extended 2 of my reward days as a courtesy. But I guess not courteous enough to extend them for 2 more days. Good customer service!

The company I worked for had me work in Atlanta every other week for six months. For eight day periods, sometimes seven days, they paid for our National Rental car and hotel. Unfortunately I downloaded their Emerald Club app onto my phone so I could get the member points (which equates to free rental days). I did the same the hotel I stayed at. When you join you must include a credit card number. DO NOT join their Emerald Club.

After receiving many referrals to use National Car Rental for my first trip alone for a destination wedding I was in, I was extremely disappointed in the service actually received by National Car Rental. I reserved my selection for the reputable "Emerald Aisle" through them and received an estimated invoice for my reservations. I felt extremely satisfied through their reservation process and enlightened to know that there would be NO extra, hidden, or added fees after the return of my rental. (Keeping in mind there would most likely be a slight difference between the reservation receipt and the actual invoice receipt.) But much to my dismay, there were extra charges added to the invoice after all.

Our rental car has a flat tire 30 min away from Charleston. National sent a tow truck but did not sent a vehicle for us. They said call Uber but Uber does not service here. Tow truck said they cannot pick us up leaving us 3 people stranded on the side of the road at 90 degrees with little water. All National call service people hang up on us.

I have been using National for years, however, I booked a car and received a confirmation #. When I showed up at this location, no one was there and the branch was closed. No **! Seriously! Also, started looking at past bills and noticed $2 - $9 charges for fuel even though the car was returned full. Wonder if they know how bad it is for our environment to overfill vehicles just so they can charge customers $5.00 a gallon? Long story short, I was able to retrieve these funds for this bogus fuel charge but they had no sympathy for the trip that they destroyed because of their unannounced closed branch. Therefore, renting with Avis now. So far, no issues.

My Driver's License expired while I was out of state. I went online and had it renewed. Wanting to rent a car I called National Car Rental and explained the situation. Very nice lady. I was told that I could print a copy of the receipt and proof of updated credential from Department of Licensing and submit along with my expired license to rent a vehicle. I was assured that this would work and to have them call her back if there were any issues. I took an Uber to the site. There they said I needed an OFFICIAL copy printed by the Dept of Licensing.

My experience with the National Car Rental was very personal and helpful staff from the beginning to the return. I think her name was Terry, she was kind, very efficient and informative. Jay was the same, when I return the vehicle, also kind and polite. The vehicle was shining and clean from the front to the back. I would recommend National Car Rental to family and friends.

After forgetting an item in my rental car at the Kona airport, I called to see if it had been found. I was told I needed to make a claim on their website. I have done so. A few items fitting the description of my item have been found. I have not been able to confirm if one of those items is mine or not. All I get are automated emails saying my item has not been found. I need to speak with somebody at the Kona airport national rental. Every time I call the customer service number dedicated to Hawaii I get sent automatically to voicemail. When I call the national rental company, I keep getting pushed off to another service agent. I asked to speak to that specific rental office, and I am unable to because I was told “it is an airport so they don’t answer their phones”.

On the 19th of Feb 2023 I arrived on time at TWF (Twin Falls airport) Idaho to collect the car I pre-paid many weeks in advance. When it became apparent there were no staff at the counter (lights were off too) I called customer service to seek help. I was advised that cancellation was my only option unless I was willing to wait 7 hours for the evening staff to arrive. It being a business trip I was left little alternative but to rent from Avis at the adjacent counter - a move which cost me an additional $346.38. Despite multiple follow up calls to seek a resolution the promised communication from National's management has never materialized. This company believes the customer is an irritation that should be dismissed, lied to and generally treated with disdain. After I post additional negative reviews, I shall reach out to our local TV news station (I play darts with one of their anchors) so they can do some reporting on my experience.

In early January I arrived just after midnight after a long trip to pick up my vehicle from National, who I've been renting with exclusively for many years as an Executive member. I was informed by the attendant that I had been put on the Do Not Rent list with no explanation. I was barred from renting a vehicle and given that it was 1 in the morning, I had no rental options. I'm a business customer, and this obviously was extremely disruptive to my client visit the next morning.

I rented a car in October, which had a rock hit a windshield. I turned it in to my insurance which paid it on January 27th; however, due to the slow process, I can not rent a car with National. I called the damage recovery unit number listed on the paperwork but immediately hung up. The only time the number works is after the center is closed. I am trying to handle business, but the center ignores the phone and wants to handle this process only through emails due to the volume of calls. This is extremely unprofessional! I apologize for the curtness of this message.

As an Emerald Club member and a long standing customer of National Car Rental. My last experience at Piarco airport Trinidad and Tobago, was both disappointing and disturbing. The car that was given to me was 29 days past the service day. I did not see the service message until I started the car the next day. The wiper blades were useless and worse while driving in the rain, it was very unsafe and I don't know why they allowed a car in this condition to leave their fleet. On returning the car I mentioned it to the rep and he advised that he will look into it.

In planning to travel for the Christmas holiday I reserved round-trip fare with Amtrak from 30th St. Station - Philadelphia. I noted that car rental was available with National Car Rental within 30th Street Station. I reserved a vehicle to drive to my family in South Jersey. I was traveling from the south coming north. I called National Car rental to inform them that my train would be late arriving... 5:35 pm.

They are very quick in charging me $30 for "processing" a ticket or an $800 fee for a scratch on the bumper. Meanwhile, they charge you the price of a luxury car, do not honor the reservation, give you an economy. Then, they lie to you saying the price difference will be paid back in the next few days, which never happens. Thank you for your service, I would not be needing it anymore.

On top of your rental fee there is a $400 security deposit required. They don't tell you that it cannot be in cash, or debit or split between 2 credit cards. I had cash to pay for my rental and a credit card for the security deposit (my limit is not high enough to put it all on my card) and they said no. I had cash on my debit card for all of it, they said no. I had a CC in my partner's name to put it on, they said no. It can ONLY be ONE CC and has to be in my name. I have no car. I now can't work. They make it impossible for a lower income person to rent a car and they only tell you this in the fine print. No heads up. Paid for a ride to pick it up and they had to pay for a ride home. Good job large corporation that doesn't actually care about their customers.

Story: I rented a midsize car from National using a corp. code posted on a blogger's site as a University of Michigan code for fraternity members. When I got to the take the vehicle the manager let me take a minivan as I was a Excutive member as well as add an additional driver for free. For a total of around $1300. Well.. the vehicle had damage and after returning it I got an email from the location saying my account was frozen onto the DNR list and they were adjusting my rental to a total of $4000 for the increased rate, upgraded vehicle and additional driver. I tried reaching out to National, no one was able to help me. All they can do is ask for a call back but no one called me back. I tried disputing the extra charge with Chase all without success. I would like to get this resolved without going to small claims court.

I rented a car from them and paid for it even though I had the confirmation on my phone and it told me to go to the 2nd floor which I did however when I get there they told me I had to go to the first floor to get paper work even though online it told me to go to the second floor. Went back to the first floor to get the paper work and the the person who checked me in said they are charging me a 400 hold because I had an Illinois drivers license and I ask why is that. He said that is their policy that anyone with an Illinois license has to pay a 400 deposit but it's not state that on their website and it took 3 days to get my deposit back.

I have been a long time customer with National and have rented in the states and international. I recently rented in Iceland and had an awful experience. When I picked up the vehicle there was a small crack in the window and I asked the attendant to please note it. She said she did but when I was going to return the vehicle another employee accused me of the damage and all she said is, "Sorry but we have to charge your card," and did not want to listen to what I had to tell her. When I asked her to look at the pictures that were taken upon pick up she noticed the crack was indeed there. She did not apologize not once for accusing me. She then started to speak another language with the other employee and laughing and then said, "Well we have to charge you a deep cleaning for smoking in the vehicle," mind you there were 3 of us in the car and none of us smoke.

Avoid this at all costs. They are not connected to the rest of National's system. We booked an economy car that said AWD was an option on the National website but we could not make a note that we needed AWD because we were going to drive on the F-roads. My husband called National to ask that they would put a note on their end and they said it will be done and we will absolutely get an AWD economy car when we arrive.

This morning I woke up to head to my office and my car had been towed.

Updated on 10/20/2022: Published review 9/24/22 - still no resolution!!!

Been using National since 2008 - usually a good experience - easy - smooth. Go to the Emerald Aisle, pick a car, show your driver's license, on your way in about 5 minutes. I arrived in Sacramento on Labor Day weekend, I handed over my license, and for the first time ever, got the question "do you have your confirmation number?" "Um ... let me look for the e-mail - don't you have it in your system?" "Sorry, I can't find anything ..." After not being able to find the email, the next request is "can you back up and allow me to help the other cars behind you so I can get them out of here?" Wait ... what? So I back up and move to the side as she helps three other cars get on their way.

I rental a car in France in June and was completely overcharged. They said the insurance was included by my company in the rental. Total was supposed to 437 euros and I was charged 618 Euros. They give you no paper rental agreements and you have no way to dispute it while returning it either. I continually call customer service and get different answers each time. They have given me a case number that no one can seem to follow up on and say only the location can fix the issue. That I will get an email once they fix it. It has been 3 weeks and I call each week. I really like this company to begin with but now I will go back to using companies that actually have customer service and that don't do a bait and switch.

We rented a vehicle from National Car Rental in Sacramento Airport for our PNW road trip. We chose a Jeep Compass knowing that we would be going through some tough terrain. Unfortunately, we got a flat tire in Seattle. We went to change the tire but the spare, jack and all the necessary equipment was missing. I’m not sure how or why that is okay. We called customer service and they were less than helpful. We had to foot the 120 dollar bill to have the car towed since there wasn’t a spare to change it into. Disappointed in the safety of the vehicle and the lack of care by the company.

Dropped off vehicle at 330 am at their drop and go location. No employees checking in cars at that time. however, I did a walk around before leaving for my early am flight. Car was as I had found it with no damage. However, to my surprise a day later they sent me a damage claim form claiming there was a dent in the front fender. THIS WAS NOT PRESENT WHEN I DROPPED OFF THE VEHICLE. Do not use their drop and go locations unless you physically see someone check in your rental. They will damage the vehicle and try to charge you.

We rented a mini van at their Jasper Alberta location in June. When we returned the car we let their staff know there was a problem with the front tire so their staff gave us a discount as a customer gesture. Two and a half weeks later, they charged our credit card for $427 parking fee. We called 6 times and asked about this fee. The call centre kept saying someone would call us but no one called us. We called the Jasper office. The woman said it must be a speeding ticket and when we told her the receipt says it is a parking fee then she said it maybe a parking violation. We asked her and the people in the call centre to give us the evidence and they said they could not tell on the system. We did not have any parking violation during the 3 days rental so I don't know where this charge came from. They are thieves. Someone need to return this money to us. Service was bad and no one took ownership to look into this.

As an Executive Elite customer you would think that returning a car would be a simple matter. A week AFTER the car was returned, it shows my rental is overdue and the branch hasn't/ won't close it out so that a receipt can be obtained. Four (4) phone calls have been made and I am told each day it has been escalated to the branch. I have never had anything happen like this in the past four years. Customer NO-service says they cant contact the branch in Orlando (MCO). After raising a stink, they magically can call the branch but only get voicemail. Their solution was to drive to a local branch (59 miles away) and they could possibly get it resolved. At this point, there is nothing else they say they can do. Unbelievable!!!

She made my check in so seamless and I would definitely recommend this facility over and over again. Ontario has the best customer service and the best car selection, have to say though Bianca made it all worth it in the end.

I brought National into my company due to Nationals rates and flexible terms. Now it's time for us to look for other options. They have begun charging, and change the corporate daily rates on existing contracts. When I picked up a car at one location and dropped off at another, even if the two air airports are just 69 miles apart. (GSP to CLT) they changed my rate. My weekly charge went from $222+ to over $470 for the rental, when since November of last year there has been no charge. It was certainly a shock to see my new bill.

BEWARE! STAY AWAY! I wish I could give zero stars. This was the worst experience I have ever had renting a car. Go anywhere else. National Oakland and corporate do not care about their customers at all. When we got in there was one car left. It was a minivan. We took it and started our hour drive to where we were staying. The car had a ton of electrical issues so we called National who said they were bringing us a new car. The tow truck driver showed up, took our car and said he would be back in an hour with our car. 2 hours later the tow company called and told us that there were no cars left and the manager would be calling me. NO ONE EVER CALLED ME.

I am extremely grateful with Kaci ** for taking the time to discuss this matter with me. I am changing my rating due to the fact that prior to this incident, everyone has always been extremely nice and helpful.

National Car Rental resolved the issue & I got all of my items back! I was so worried about the sentimentality of the items that I missed that on entire other bag that was left in the car! I hadn't been the one to pack the items, and I was sure that everything was in one bag & not two! I was the one in error, and am ecstatic that National followed through. I am truly grateful!!

Originally charged me a $900 drop fee for returning my car at a different location due to a COVID emergency. After posting on Consumer Affairs and several travel sites, they reduced drop fee to $350. Thanks.

As an executive member who rents just about every week, the Atlanta Airport location was a disappointment last week when my car had a flat and roadside assistance failed to assure I made it to a safe location, fail to check on my safety, and charged me for the the rental after towing the vehicle. I had to hitchhike 80 miles back to Atlanta and pay a stranger for the ride. To top it off, no spare tire in the vehicle.

Arrived in Izmir with a reservation for a manual mini van, listed as sprinter. Man at the counter offered upgrade to an automatic mini van. Accepted the offer. We had to cross the street to gain access to the area where the car was. The car wasn’t clean and the right back door had a problem and the guy advised it was the only mini van and he would credit us on the return. Brought the car back and asked for the refund, he started yelling and threatening to call the cops, as we did not speak the language, we decided to leave and file a dispute. Send an email to National, never heard back. Called them and I was told to send a feedback on their website. No answer. Never again.

Updated on 11/10/2021: So someone from National contacted me after I posted my initial review and they were no help. All they did was check that national did not charge my card for anything other than my car rental. I know for a fact the person behind the desk at national car rental at the Mexico City airport took my card and walked in the back for 2 min then came back with the card. I'm 100% sure he took a picture of my card so that he could later make purchases. I want to advise people to be very careful and aware of where your card is at all times so that this does not happen to you. I know for a fact that this credit card I used to rent the vehicle was only used there, the rest of my trip I used cash to pay for things. DON'T DO BUSINESS WITH NATIONAL CAR RENTAL. THEY WILL JUST CLAIM THAT IT WAS NOT THE COMPANY WHO MADE THE PURCHASES.

SIX phone calls in the last week, that's how I'll begin this review. I started using National for business travel, and was relatively pleased with my initial experience. The line at the counter was practically non-existent in the Car Rental terminal of PHX while the line for the AVIS counter was a mile long...but now I understand why. The car was also fantastic, but the negative experiences all come in with trying to set up a rewards account and apply my reservations to it.

I used them a number of times in the past 2 years. The ONLY rental company I will ever deal with who has always had awesome price, selection, and service. The on-site employees and those at the toll-free customer service are the best!

1. Few years ago, rented a Tiguan in Calgary AB Canada. Breakdown in Las Vegas Nevada. Staff did not know to manually enter info, because car was rented out of USA. Lost $500.00 prescription glasses, because staff made us change vehicles twice. Staff was more interested in returns, than helping us! Then supervisor finally showed up, and we were given a van to continue on holidays.

This company double charged the full cost of my 4 day rental. The customer service I've received has been nothing short of horrible and nonexistent. The result was that I couldn't check into my hotel out of state. They're still holding my money after promising it would be resolved yesterday within 25 minutes. Don't book with these people!

I was able to resolved this issue.

My husband rented a standard full-size car for 7 days in Seattle. The order confirmation stated that the price would be $350, however, the National Car Rental charged us $850. We called their customer service 4 times, and they kept saying someone would call us back. We waited for 9 days, and received nothing. I also sent the email to care@nationalcar.com, and a person called Pegan said the National Car Rental secretly may change our contract without noticing us. Pegan refused to provide any further help. How can I trust National Car Rental in the future??? Is contract lawful in this company??? I am so regretful that we chose this company, and I feel so sad that I have trusted this company for years.

I have rented from National at Orlando International Airport several times this past year. I have not had an issue until this past week. I booked my reservation with a confirmed total of $290.65. As instructed, I went to the Executive area and selected my vehicle. I checked out as usual and proceeded to my hotel. I was shocked when I checked the receipt to see that I had been charged $866.40—nearly triple the amount I had agreed to! I contacted customer service immediately and they responded a day later, asking for my original confirmation, which I promptly sent. I waited another day for a response, at which point I was told my case was being sent to the Orlando office and that I would be contacted "as soon as they can get the billing fixed." I waited for another SIX days with no word. I again contacted the main customer service group to note that I had not heard from the Orlando office.

I booked a seven passenger SUV months in advance for vacation from National this past year. I'm due to pick the car up the day before my family was going on vacation and I had work at noon. Pick up was 10am. I got there just before 10am, and initially waited a half hour to forty-five minutes In Line. Meanwhile over hearing all the complaining frustrated people in front of me, and the kid at the desk telling everyone "there's nothing he can do about it", I wasn't paying too much attention...probably should have been.

National makes it very easy to pick up and drop off a car. That creates a problem if you need your Rental Agreement after the fact. They only provide the receipt on their website. I'm trying to file a damage claim via my credit card (charged for damages I didn't create, but that's another story) and I can't obtain the required documents. Buyer beware, they want you in and out quickly for their own benefit.

The SUV we rented did not have tags, so it was unavailable. They had no vehicles to replace it. We called several days in advance to be sure that we had a vehicle available for our trip. My wife is Emerald Elite and was assured when she called that her VIP rental would be available. They were unable to find a replacement. I would never rent from this location if my wife wasn't required to rent here for her company rental. The other rental companies at the airport had plenty of inventory.

National did not charge us for the entire trip but the way their manager and regional managers were talking was very rude. I think they don't consider customer satisfaction as a part of their process. The way their regional manager was talking was very rude. But upgrading the rating as they did not charge for the worst service they had given.

This incompetent "car rental service" - if you dare disgrace the industry by calling it such - didn't have my reserved vehicle. Employee was belligerent and called me a "chink". I'm sure some people would find that hilarious but personally I didn't. I'm not even Chinese, I'm Korean.

After several months of calling, this issue was resolved. National Car credited me back for the billing mistake, it is a shame that it took so long. I will update my rating on the fact that it was resolved and this is the only issue I have had with them and I will try using them again. Lesson learned, do not drop off car without someone inspecting it before you leave.

It's so easy to get your car, especially at the airport. You can go right to your car after picking the one you want. They are well cleaned and well maintained. The car return process is easy and efficient. The people are very nice too.

Me or my company will never rent from National again. We rented a car in Great Falls, I jumped in it and left without checking for damage myself before I left. Big mistake! I had the car for one day and absolutely hit nothing. After I returned it they called and said it had a cracked fog light. No big deal right? I told them I hadn't hit anything but didn't have proof so I agreed to pay for a fog light. Later I got a bill for $1600!! They had replaced a fog light, a tail light, a new tire and a new wheel. I told them that was ridiculous but they wouldn't negotiate at all. None of this damage was from us. Our company does $20,000 a year in rentals and I will never rent from National again if I live to be 102.

Been using National for years and it's great unless the car doesn't work. Urgently, the company they assign roadside assistance to is terrible. I contacted them yesterday at 1:00 because a car broke down. They sent a tow to pick it up and drove me to a branch that was closed, then had me and the truck go to another branch with no cars. I had to get myself back and spent hours being passed around to different people and being placed on hold. I finally got it set up to have a car delivered the next morning but then had people try to change that so had to spend more hours on the phone to get it squared away. Next time I'll know to use Hertz or someone who can actually replace a broken car in less than 30 hours.

I had a horrific, abusive experience at National Car Rental in Victoria, BC with manager Rummy **. I booked a car rental on Expedia and, upon arrival, he stated matter of factly they did not have any vehicle for me and offered no apology. I expressed upset that they allowed me to reserve a car when there was not one available. He said I could take a larger car (a mini SUV) that had a crack in the windshield. Being without options to get to my doctor's appointment in Duncan, I said okay, and asked if I could please have a courtesy discount for the extra cost of gas, for the larger car that I did not want (I prefer to drive a smaller car), and because they had given a reservation and not kept their agreement. He said no, and that $30 a day is not much money for a car rental.

I’ve been renting from National for a few years. Last year decided to sign up for the Emerald Club. So much more convenient. Less hassle to use the Emerald Isle. I don’t have to go through the counter which is always such a hassle. They always want to add to you rental especially insurance that I know for a fact my insurance covers rentals. You go pick your car and leave that simple. Price is very reasonable. I’ve only had experience in Detroit and Florida locations but never a bad one yet.

We planned a cross country vacation months ahead with reservations made. We arrived at Logan International to retrieve the Suburban or similar sized vehicle that was reserved. We are told it’s not available and maybe we don’t need such a a large vehicle. 6 people and six large pieces of luggage beg to differ. After an hour of being talked down to by desk staff that a mini van would work for our situation we were finally given a vehicle matching our reservation even though they stated they did not have any. We travel hours away to where we are staying and the next morning the car won’t start. Contact National and they offer roadside assistance. The next day vehicle won’t start again. And so on and so on. Sounds like a bad battery, that was probably bad before we got the vehicle since we never had to start it.

I'm here to join the numerous long-time Elite National Customers for over 7 yrs. We rented a car at the SFO airport as I have done thousands of time over the almost decade. We got an email that the car we rented had a Manufacturer's recall by Ford (ford edge) and we needed to bring it back in right away - Mind you we prepaid for gas on this car as well - When we got there the guy inspected the car- gave us our ticket to swap for a new car and we proceed to go and choose another car.

Ugh. Returned Cargo Van FULL. Was Checked-In by employee who recorded the fuel gauge FULL + read the odometer. 4 DAYS LATER Manager billed $18 for gas, as it needed to be <>?! Now I need to show my top-up gas receipt?!! What a Gas Money Scam cash grab. Rent anywhere else, or you're leaving yourself wide-open. Steer clear. This location is untrustworthy & terrible!

We used National enterprise car rental for our stay in Myrtle beach. The national manager at the airport gave us a really hard time when we got the car. She said we couldn’t use the rental agreement that our boss set up for us through our company even though we called and verified with national days before the vacation. She then tried to set up a new rental aggreement and wanted us to pay $80 extra dollars for insurance when we had already taken care of it everything.

My husband and I just got through renting a car from the Denver airport location. We went to turn our car back in and a dent was discovered on the front bumper. Knowing we didn’t make this dent, we asked to speak to the manager. The manager swiftly came over, looked at the damage and said this is no big deal and nothing to worry about. Two days later we get an email saying that we are responsible to pay for all of the damage.

Absolutely horrible experience! I reserved a mini van to use for business at IAH here in Houston, The day of my rental I went and picked up my vehicle at 8:37am and about 10 minutes down the road as I entered the free way the BACK HATCH OF THE MINI VAN FLEW OPEN! I got out to shut it thinking maybe it was never closed in the first place. Upon my inspection I found out that the latch to the door was stuck in the locked position making it impossible to close the door. Frustrated I called customer service to have them come tow the vehicle and bring me a new vehicle as I had important meetings scheduled throughout the day, I was first asked if I could just drive the mini van back to the lot with the hatch open to which I replied NO BECAUSE IT'S ILLEGAL! The operator agreed then stated they would send a tow truck with a new vehicle same type so that I would be on my way.

I rented a car in Kalamazoo, MI on July 25, 2020 that was returned at the Minneapolis airport the next day (July 26, 2020). The person who checked it in stated that there were no problems with the car. Shortly after this, I began receiving emails and mail stating that the car had been damaged. I called National and the person I spoke to said there was no record of the car being damaged. He gave me a number to call and over the following two days I spent more than two hours on hold without ever being able to speak to a human.

This is the best rental company around especially if you are an Emerald Club member. You get to choose your vehicle from a very extensive fleet. I rent about 20 times a year, all over the USA, and been doing it for the last 22 years, Not one complaint.

Been a National customer since 90s. Best thing I like about National is the Emerald Isle Service which is available to its Emerald Card holders (getting membership is an easy process too) at almost all of the major airports in country. Member has the option/choice to pick any car from a Convertible to a SUV for the same price (which is fairly less than most of the other rental companies I had used in past) which is a nice feature to have at one's choice while picking a rental vehicle at the airport.

I reserved a car at National on Phone at Tyler, Airport. When I went to pick car at the scheduled time, they said car was not available and the receptionist lady communicated with Hertz and referred to go to Hertz which said car available at higher rate for same size than rate reserved on phone. The disappointing part is I called back at reservation phone number who said car was available at Tyler, Airport location where we were booked. So I felt the receptionist lady was simply doing business to refer to different company and get the commission. I had to cancel my 4 days trip, important meetings, and a potential job position. They ruined my life. Incident: August 13, 2020. Really disappointed at the way they were handling their customer. The Receptionist lady was unwilling to hear anything and said that cars get taken quickly while the recalling the reservation still showed the cars availability.

We were happy with the convenience and the friendliness of the National worker when we picked up the car at Denver Int’l, but when we dropped it off we were met with two rude and seemingly sexist men. Within 30 seconds of getting out of the car, my 20yr old daughter and I (mid 40’s female) were informed that we had put a dent/scrape on the car. I explained to the man that we had no incidents with the car whatsoever, and that there must be some record that the dent existed before we rented it. He called over his manager and both men were disrespectful, rushed, and condescending in their tone and attitude towards us. I have traveled with my husband (a mid 40’s businessman) many times and I get the unfortunate impression that if he had been with us, we wouldn’t have been accused of denting the car and we would’ve been treated more respectfully.

After having been a customer for over 3 years, and probably logging close to around 200-300 days worth of rentals, my experience has been very good. There has occasionally been an employee or two that was having a bad day and caused my experience to suffer. That said, having rented from airport locations all around the globe, if my memory serves me correctly, the majority of individuals I encountered were friendly and very helpful. As for the cars and the rental process goes, I have a good understanding of the costs associated with renting a car. The fees they charge are reasonable and well within line of their competitors. I love their executive and executive elite aisles and generally the selection options are fairly decent. On peak rental times, this can always vary, but if the case is the isles don't have what I'm looking for, their employees have mostly been reasonable in finding other options for me.

I call to get road service due to a mechanical issue, road service says, "Ok, we booked you a replacement car, go to location and pick up." I go to location, no record of me and to make it worse, no cars. I call road service back, they say, "Ok checking" and then hang up before finishing the where to go next, and no call back. I call back for the 3rd time, "Sorry everyone is closed, maybe you can fix it yourself." It's a good thing the car was still drivable, they offered no solutions and pretty much didn't seem to care... This will be my last rental with NATIONAL, to just say, "Sorry - we can't help you" is not acceptable and I will also be sure to spread the word to all 25,000 co-workers. "BEWARE RENTING FROM NATIONAL."

We purchased our rental through Allegiant. There were extra taxes and fees charged at the airport. The car was not cleaned well, none of them were. With covid 19 you would think they would be concerned about that. Thankfully I brought disinfecting wipes. We decided on National because their desk and cars were the closest to the terminal only to find they had moved, with very poor signage, to the back lot with Alamo. My mother in law has trouble with her knees and we wanted to keep the distance short for her. I did leave her at baggage and picked her up in the car. Upon returning at 3:30am it was unclear what lot we were supposed to go to until we turned into a lot that said National only to be greeted by a sign scribbling out National and telling us to go to another lot. We couldn't because the return lots have tire spikes at the exits.

I have left a handicapped placard after I returned my rental to DFW. I filed a lost and found and went to the rental car center about 1.5 weeks later. The people at the National refused to help and told me to go home and wait. Of course, their rule is that once you filed the Lost and Found you can also search the lost and found website to see if there's anything that matches and inquire. They did find a parking permit. After putting a request with the National Rental Website, I get an email to call the local DFW number or go to the rental center again. The number is essentially an unmanned since nobody ever picks up the phone. I went by the office and told them the item number. This time the personnel said that it was a handicapped placard that they found close to the day of my return, but of course he refused to return claiming that someone was coming to pick it. I asked him to check the number to make sure it was not my placard. Of course he didn't.

I have rented dozens of times exclusively for business and personal use from National Car Rental and now I NEVER will rent from them again. I rented a car from them and when I returned it, they pointed out damage that I couldn't even see (AND DIDN'T DO). I was in a hurry to get to the airport and didn't take photos, but explained to the lot person that I didn't do the damage they think they see under the front bumper. They said their manager would be in touch and they never did. Then, I get a letter from the Damage Recovery Unit claiming that I need to pay them and they don't even say how much, nor prove with any photographic evidence or any itemization of WHAT was damaged. I promptly turned it over to my insurance agency who found me not responsible for whatever damage that National Car Rental said I was on the hook for.

I rented my first car on March 17, 2020 from Charleston Airport in S.C. I picked the car up at 6:40am and was dropping it off at Myrtle Beach Airport in S.C. at around 9:00am. When we picked the car up, it was early morning, so it was dark and the car was black. We were told at the desk that we did not need to do anything more and were told where the car was located in the lot. No attendant came out to look the car over with us and no attendants were in the parking lot to look over the car (which at the time we had no idea this was supposed to happen- remember first time renters). We drove the car the 100 miles with no stopping and no issues- hardly anyone drives that road at that time.

After reviewing other experiences, I had to contribute. My car was picked up at Calgary airport in a dimly lit garage. Damage document was laying on the front seat for me to approve, and had no damage reported. The car was not well washed, if at all prior to my arrival. No attendant assisted with a search for damage nor was there a scan for damage done prior to my arrival. How do I know? The windshield was significantly damaged but nothing marked on the report. I did a walk-around, noticed the windshield damage but was unable to see nor notice other damage, took photos but due to lighting and angle it was difficult to see the damage. However, after reviewing the photos, definite blemish can be seen exactly where the damage was.

I have endured the browbeating and bullying of National's Damage Recovery Unit for the last time. A word to the wise: Rent from National and you will pay the price--quite literally--for differing inspection standards between National locations, such that damage caused by predecessor renters will be paid for by you. You will be shaken down and harassed for even minor damage. Good luck arguing with them that the damage was inherited, and that perhaps a car rented in an airport parking garage might have damage unnoticed until returned to a different, brightly sunlit location. In my case, for recouping $1,000 for trivial dents they have lost the business of this Emerald Club member dating back to 2000, in the course of which I spent more than that on an annual basis. I hope they consider it was worth it to them.

My first time renting a car; it was a replacement rental while my car was being repaired. I was charged for damage to the rental vehicle. They never did an inspection with me at the time of rental and I dropped it off before they opened, so I wasn't there for the inspection when it was returned. They are in the business and should know better! If they don't do their due diligence, by going through the inspection with the customer, they shouldn't be able to charge you. I'm really frustrated because I was the only driver and know that I did not do the damage they claim. Heed the warning and make sure you go through the vehicle and check for every single scratch, ding, or missing paint. Next time, I will definitely pay the extra to rent from someone else!

I rent with National 2x a month, and have been for over 5 years at this point--never had an issue. The last two rentals I was charged more than $60 in gas fees, when I have receipts showing the cars were filled up less than 5 miles from the drop-off location. I called the location once (said he would credit me and didn't), customer service 3x with them ensuring a call back from the regional manager (never happened), and emailed their 'care center' as well. Let me be clear, I DID receive money back after making calls, but the fact I was ever charged at all is my worry. How the company can't even give me a courtesy call to go over my problem is beyond me.

I recently received the absolute worst level of customer service from National Car Rental. I had to modify a reservation same days, same times, just add my wife to the reservation and they doubled the price. I have been an Executive Elite member for 8 consecutive years. I have written to their VPs of Customer Service and Operations without the courtesy of a reply. Good riddance. I will give Hertz a try.

I had a horrible experience with National. I took a car from Quebec City on January 16 at 9:30am and planned to drop it the same night in Boston. I booked the car with a voucher (Check 24), including sat nav. First of all, I got a free upgrade (Dodge Journey), which was nice but the car never came with a navigation system, so I had to navigate with my phone.

I rented a car from National at Prince George airport in November. We had a car delivered to an FBO for a private flight, and then had to go back to the terminal to finish paperwork. The customer rep was poorly trained and the process seemed to take a long time. A few weeks after returning the car to the FBO for pickup, I got a letter in the mail, addressed to the wrong name, claiming that they had already charged my cc for damage to the car - to the tune of about 650 $ US.

I am a minister in Texas and was looking to rent a 12 passenger van for a church trip to Missouri. I went online to find a 12 passenger van and was directed the National Car Rental that had one for rent. I had to fill out the reservation form and, on the form, was asked which credit card I would use for the deposit, which was to be paid at the counter when I picked up the van. What was charged was not a deposit, but the full rental fee, over #1,300 dollars. That was deceptive and I decided to not use this company and when I went to cancel the reservation, I was told that I could neither change or cancel this reservation. Accordingly, I have contacted my credit card company to dispute the charge, since I won't be using any vehicle from National. I urge people to be very careful when using this company for your rental needs.

We have used National pretty exclusively due to past work and personal experiences. This time we rented in Ft Lauderdale and returned to Miami. The return rate to another location was high but we accepted. We drove the car from the airport and parked on a residential street for the remainder of the time. When we dropped off the car they claim we damaged it. The front bumper they said we damaged was on the sidewalk side. There was never a walk around prior to leaving the lot, we were just asked if the gas tank was full. They charged me $500 and said I could call Ft Lauderdale to request video. The two men behind me had the same experience, they picked up in Orlando and returned in Miami, were told they damaged the car and they had pictures however they too were told they had to get a video.

Rented a car for a month, from Victoria international airport, vehicle was ready, and a very smooth experience picking it up. Return was a little bit of an issue, I have rented vehicles often, and usually someone looks the vehicle over and checks fuel level, and informs me the vehicle is good and prints or emails a receipt to that effect. This instance the lady asked if the tank was full, I said yes, she said great.

Lost within 2 hours? 4 of us were getting out of the car, when 3 of my friends noticed that I left my headphones in the back of the car, and they told me that I should grab them. When I got out of the car, I was asked a question by the attendant, and forgot to grab them. 2 hours later, I realized it, and went back up to the return lot and was told that the car was over across the street (airport and return are in close proximity at Gateway Airport, AZ) getting washed and cleaned out and should be done in about an hour. Since I was flying out the next day, I left my information and would stop over the next day to retrieve them.

I arrived at Cincinnati Airport at 12:10 a.m. Caught the National Bus to the rental lot and there wasn't a car on the lot. An employee said they were going to go get some cars. After ten minutes they showed up with a 15 passenger van. Having to park in a garage downtown the next morning I declined the bus and called my daughter at 12:40 a.m. and asked her to come get me. She lives about 30 minutes away. An employee asked me close to 1:00 when my daughter would be there and I said she was probably ten minutes away. The employee informed me my daughter would not be able to pull on the lot after they closed and so I had to go stand on the street, in the dark, 20 degrees outside, after they closed waiting for my daughter to pick me up. Epic failure!!! Won't do that again!!!

I rented a car for two weeks from this Vancouver car rental. Based on my previous rental experience, I just gave a glimpse on the car, signed the paper, and drove away. When I returned the car, they blamed me for a hard to see spot at the very bottom of the front bumper cover. Looks like chip stone caused rice size paint loss. You won't notice it only if you bend down and look very closely. Who is going to look there, but they charged me for another 100 dollars without notice, even they said they are going to show me the damage estimation in advance. Their price is cheap, but they find other way to rob you. My cousin had the similar experience, he got 400 dollars stolen. My advice: stay away from National Car Rental.

After years of being a loyal Emerald Aisle Executive member I was accused of damage to a vehicle a full month after I rented from their Norfolk VA location. I walked the vehicle as I always do with my National associate and we even discussed how they would be renting it to go to the beach. This happened in September of 2019. In late October I get a notice that I damaged the vehicle. I thought this was a scam. Well come to find out it is a scam that National themselves is allowing to happen.

Is there such a thing is giving them less than a star how about giving them a negative star especially for the billing department. I am so upset with this. I have no money for my trip and I still have 30 days to go before I go home. They double charged my account on a 30 day rental after I extended an additional 10 days. How-do-you-do that and not look at your people work that you already paid.

When I arrived at airport I found my flight had been delayed for a few hours so I checked in with rep at the National desk at the terminal who told me there would be no problem returning the car three hours later than scheduled. Then a week later I find a $75 charge on my card for an additional day rental. You cannot trust these guys!!!

After being a loyal customer of National Rental Car for many years, I've been accused of damaging a vehicle which I did not damage, nor was any damage noted when the vehicle was returned. There is no recourse in their process, and they will not provide a copy of their investigation that determined my responsibility. I will not use them again, and I highly recommend that anyone reading this report consider your options before renting from National Car Rental.

I was renting a car at National car rental on 12/17 at Lihue, HI. In Hawaii. all vehicles are required to have safety check, registration and proof of insurance in the vehicle all the time. I was having a hard time to have a copy of safety check for the 4th car that I looked at. The previous 3 cars did not have any legally required paperwork. When I talked with Angela, the manager on duty. She told me no need to have the safety check paperwork to get to the base on the island. I told her the pass & ID office needs such paperwork. After 20 to 25 minutes of heated discussion, she was able to find a car that has the required paperwork. It was a total waste of time to beg or ask for the paperwork. Can you make sure all the rental cars have the necessary paperwork?? I am trying to obey the local traffic regulations here..

Wheel sheered off poorly maintained car in Yosemite National Park, told we would have to wait 13 hours for a tow despite guaranteed 24hr roadside assistance. After being told to 'get an uber' by the unhelpful helpline we eventually agreed if we could get a tow ourselves this would be refunded. Got tow truck to Fresno for new car at midnight (after 6 hour wait we managed to secure local tow in 45mins). Turns out tow driver was even in Nationals network!! Chased and chased to no reply from either San Fran or LA office - this has been ongoing for 4 months with an $700 tow bill remaining on my credit card and no word on their promised reimbursement. Worst experience of my life. Would highly recommend using any other service - dishonest at best regarding allowing us to pay for our own tow truck under the guise of reimbursement!

Trenton National Care Rental agent saved me big time on Sunday November 24 2019. I desperately needed a car rental. I called National in Trenton. This most caring professional lady, Cindy answered my call. Cindy arranged to meet me that morning, a Sunday at the unopened shop. Cindy arranged a rental right away. Caring, compassionate, empathetic, friendly and professional to me. I felt like a very important customer which is rare these days. Thank you Cindy for helping me. I hope National knows what a special and extraordinary employee they have in you. I highly doubt any other rental place would have opened for on a Sunday for me. I will recommend you and National any and all the time.

I walked away from a returned rental at the Indianapolis Airport with the keys in my pocket. I received an email notifying me the next morning and I promptly drove to the airport and returned the keys. I was charged an $85 towing fee which I reluctantly accept. However, I was also charged $250 for making new keys. The local office also claimed that they tried to call me but there is no record on my phone. I do not believe that they actually created new keys in the middle of the night before I returned the keys by 7AM the next morning. Appealing the charge has gone nowhere with the corporate office saying they are sorry but they cannot do anything.

My family received a damaged car (gear not working) in Sofia, Bulgaria. After 5 minutes drive we stopped the car and called to replace the car. After 1 month, the local agent claimed we caused the damage to the car (even though we drove for only 5 minutes) and charged us. Emails and contacting National car rental company didn't get any response. So the experience is: Got damaged car (clutch not working and smoke in the car), Got charged for the damage, customer service calls are not answered.