National Car Rental Reviews

I booked a 10 rental through the National website and did not realize there was a mileage restriction. I have been an Emerald Club member for a number of years and have never had a mileage restriction before. I called the Emerald Club Customer Service 800# and they advised me only the local office could make an adjustment. They switched me to the local office and the local rep was very curt saying that nothing could be done as I had signed the contract: done, finished, end of story. You can bet your sweet bippie from now on National Car Rental will be the LAST rental car service on my list of choices.

I just picked up a car from National about 10 minutes ago and I have a number of complaints about my service and the car I received. This week has not been the best - my car is in the shop, my credit card was stolen and my father has to have emergency surgery. Needing to get home asap, I rented a car because my own car wouldn't be ready. When I arrived to pick up the rental, however, I was told I needed to have my credit card because the debit card I utilized to book the trip was not enough. I've used my debit card MULTIPLE times when renting a car and, as stated before, my credit card was stolen this week and I have not received the replacement in the mail.

I booked an economy car through Priceline.com for National Rental Car with pick up at Cape Town International Airport May 12, 2014. We arrived at the EuropCar counter to find out that you must sign up for their insurance if they cannot charge the whole price to replace the car on your credit card. They do not care that you have insurance through your credit card or that you have a very high limit on the card, they want a credit card without a spending limit so they can place a hold of any amount they desire on the card. Woman at the counter said I must initial the insurance boxes, standard procedure and told me it would not change my rental agreement price when I insisted that I did not want to pay extra for insurance.

I rented a 15 passenger van to take some people around southern Vancouver Island for the day. On the trip home we got two flat tires, within 1 hour of each other. With only one spare and 12 people standing at the side of the road, I purchased 2 new tires for the van. When I returned the van I mentioned the new tires, and that I, and the tire shop, thought the flat tires were definitely at the end of their life. I asked if I could be compensated for the 2 new tires, forget all the time and frustration caused by this incident. ** at the National location at 2898 Douglas Road Victoria BC told me he would send the request to ** and see what "upstairs" would decide. ** never responded. Over the next 4 weeks, I returned 4 times because no one was getting back to me. I was completely ignored and I will continue to tell my story every opportunity I can.

As I had done many times before, I had booked and prepaid for a basic car rental in the UK through AutoEurope in Canada. Using my credit card which provides auto rental collision/loss insurance. This time National was the rental company and on arrival at Heathrow in London, I was directed to the Europcar rental depot which apparently operates all National and Alamo rental business in the UK.

The clerk request my passport to see my entry date in the country. I refused to show it and told him that I ONLY show my passport to the custom agents or police since they are the authority in the country. Never in my life and in any country, I was requested to show my passport for a screening by an employee from a civil corporation. Had to leave the company and went back home. Took the phone and call them. Was told that this is the company policy and it was written in their website. Asked the agent on the phone to help me finding that policy in their web site and also mentioned that I will complain to the Canadian government of such business doing. The lady told me to hold the line for a moment. She never came back and after 6 minutes, the communication has been cut! I understand why other companies were sold out and National had cars available. Customer service on a scale from 1 to 5 (5 excellent), I would rate 1 (worst experience).

We picked up our car in Nanaimo airport at 8 pm, we returned our car at 7 pm 2 days later (as explicitly written in the agreement). And we were charged for 3 days rather than the 2 agreed because after 6 pm they are closed and they automatically charge for an extra day! But they let us sign an agreement with drop off time 7 pm and no extra day charge mentioned!

National Car updated my contract to match what we had when we arrived at the airport.

I booked a car using rentalcars.com, including collision damage insurance. At the rental counter I disputed the contract showing additional charge for insurance. I was told that is how it shows on their contracts and should I have a problem with it I could present my rentalcars.com agreement when I returned the car. This turned out to be a lie and I was charged THREE times the original rental cost for insurance I did not need or want.

I reserved a car with unlimited mileage. When I changed to a minivan as an upgrade, I assumed that unlimited mileage was still part of the contract. I was wrong. In this day of no contracts to sign at check-out I found the hard way (check in and an additional $300) you have to be very careful. I thought National would have notified me of the additional change. I confess I skimmed over to the bottom line which stated my cost was actual less than with the car (due to me returning a day early). I was pleased and believed I was all set. I always used National in the past and it's been years since I've been charged for miles driven. Since I did not read every line I missed this crucial change. Leaves a very unpleasant experience and I will no longer use my Emerald Club membership. I will Read the fine print and avoid National.

I reserved a rental car through Expedia.com so that my wife, daughter and granddaughter could easily make the last leg of a long trip to East Texas. When arriving at the Rental Car location with six bags, a stroller and a car seat in tow, she was told that she could not rent the car by using a VISA Debit and that it must be a major credit card. They did not offer to assist her in finding an alternative solution and surprisingly - Expedia.com staff was absolutely no help at all. The consequences were that a car that could have been rented online yesterday at Hertz for about $185 total cost is now $245 total cost. We are out an extra $60 because of their inadequacies and I am very disappointed in Expedia's performance in this as well.

Warning to all US drivers license holders!! Do NOT rent from National (owned by Europcar). They will lie to your face and tell you that a GO Zen charge is mandatory by UK law when it is not. I rented a car from Heathrow in May and was told I would not be able to rent any car in the UK without paying an additional $258 in insurance. Two weeks later I rented an another car from Portsmouth and when I questioned the very nice lady at the desk she told me there had been over 3,000 complaints about this since the beginning of the year. She informed me that I had been lied to and that Go Zen insurance was not compulsory. She also said that all National/Europcar employees are commission based and that they have to reach certain weekly targets or be reprimanded. I have been trying for six weeks to speak to someone sensible and have asked several times for a refund only to be told that all charges were selected and signed for. As a Brit who happens to hold a US drivers license, I am disgusted that Americans are being targeted this way. Please be warned!!

I thought I had a confirmation for a van for the Lisbon airport but when I arrived nothing was available. They were not very helpful, but polite. It was strange because their counter seemed to be the only one with no line. They must not have had any cars to rent. Fortunately the terrific info help lady at the airport was able to assist us in locating a car quickly through a local company. They came to the airport and picked us up. We were out before the line had moved at the other agents' desks. Dropped the car off right at the departure gate too.

I am an executive member of National and am under the age of 25. Even though I rented a car for 63 consecutive days with no incidents and a clean driving record, they still charged me a "young driver" fee of $25 per day. The last "day," they charged me the whole fee for one hour of rental because I was 5 minutes late returning it. I won't be coming back even when I'm over the age of 25.

We rented an SUV in one town and returned it in another and after we had checked it in with a clear receipt, they moved the car and came and informed us of damage to the rear bumper. We went out to see and photograph the damage and found it was a fresh break. We fought them on the damage because we had driven in the snow and rain for 210 miles and every inch but that spot had road grime on it. We were informed we had to pay or go to court for the damage loss of value to the vehicle and loss of rental income while getting repaired.

I booked a car rental via Priceline with National car rental. It was prepaid. When I called National to tell them I would return the car sooner, they did not tell me they would not give me a refund. They did not give the car back to me either. I think that is highly unfair and bad practice.

FRAUD! FRAUD! FRAUD! (this is also posted to yelp). I upgraded to a Mercedes, enjoyed the car, returned the car. I paid for the vehicle with my credit card, got a receipt and everything was fine. 2 DAYS LATER (today, 4-14-14). I check my account this morning and National has charged me an additional $500 FOR NO REASON! I received NO CALL, NO ALERT, nobody mentioned any problems when I returned the car and I have a receipt that shows we paid the balance and left without a problem.

I rented a vehicle at the DFW airport location for two days. While there, I noticed my name and address had still not been updated from my previous online change attempts. The desk agent claimed to make the necessary changes while arranging the rental at the airport and we went to select a vehicle. Out of the row we were directed to select from, very few vehicles had a good working interior for my driving. We selected a car that had some minor road tar and scratch damage which we identified on the way out. Believing the agent at the kiosk updated that as well, we drove off on our way for the weekend event. Upon returning the vehicle, we were challenged about damage that I thought to be pre-existing. The receiving agent wrote up a damage report, which I changed since their write up failed to identify that National Car Rental did not properly identify the damage before our departure.

I rent from National at the CVG Airport in Cincinnati / Erlanger location twice per month and have since October of 2000. I have spent thousands and have rented hundreds of cars. On March 1st, 2014, I parked my vehicle in the wrong spot and Ernest (?) the insane employee in the parked customer service van absolutely went crazy. Verbally attacking me and came into my personal space. I went indoors to get a manager and the employee followed me and never once let up with his yelling. The weak manager asked me if I moved my car before even asking the employee to shut the heck up. This will come as no surprise but my customer service complaint to National and to the location general and regional manager went unanswered. My budget for vehicles is $7500 and my team's vehicle budget is $68,000 annually. They completely do NOT care that I have left... not at all. Its as if they have too many customers and can afford to lose them all??? These people are friggin' nuts!!

I had rented a car from National last year from 7/22/13 - 8/6/13. Before I took the car off the lot at the Norfolk International Airport, I thoroughly inspected the vehicle to ensure that there were no damages on the car. As it so happened, there were some preexisting damages to the 2013 Toyota Venza SUV that I was given: deep scuff marks and scratches to both front and rear-end bumpers and other minor scratches. Not knowing what else to do because I've never been in that situation before, I contacted a National rep to take a look at them.

Rented a car With Nationals in Dubai. There was a warning on low tire pressure. I told the guy delivering the car, and he said just fill it up on a gas station. I drove on the Highway in Dubai in 120km/h (speed limit), when the tire suddenly went flat. I changed to the reserve-tire. When I delivered the car, the same guy who gave me the car, said I had to pay for the flat tire. He did not care that there was a problem with the tires already when he gave me the car. They took 800AED from my account. I complained to National Car Rental, but they said I was responsible for the tires (even though there was clearly something wrong when they handed me the car). Don't rent with Nationals in Dubai...I'm not renting with Nationals ever again.

I have been a loyal National Car Rental executive elite member for years and rented around 250 rental days in 2013 throughout the US. I rented a vehicle at the Rochester, NY airport on August 19th, 2013 and was rudely treated by the representative. Upon returning and checking the vehicle in approximately a week later, I stated to the representative that I wanted to pay cash for the rental as I have done in many other cities. The representative very rudely and abruptly said, "No we do not take cash". I explained that I was not told this when picking up the vehicle nor were there any signs posted that this location does not take cash. She again very rudely said "NO CASH".

My daughter recently flew to Louisville, KY. She went to collect the car and the representative told her where it was which was at the furthest side of the parking lot. She asked could someone assist her or is there a car available closer to the office. He rudely said, "No." She had her 6-month-old baby with her plus her luggage and stroller. In addition to this the weather was below zero and National representative took nothing into account. Thankfully my daughter was helped by an older gentleman named Bill who kindly assisted her with her luggage and baby to the car. Today as she arrived at Louisville to return the car, they did exactly the same. She asked was there any way she could park it closer to the office and the same ignorance, no thought or care or attention was given. I find it hard to believe that National advertise on TV as being JD Power approved. Ha! What a joke! This is an embarrassment to car rentals. What does it cost to be nice and help? Nothing! Kindness knows no shame, ignorance engulfs it.

I have been renting vehicles from National for over 3 years. My business takes me all over. I sometimes rent 2 to 3 vehicles a week in different states. The worse places I've rented from were Harrisburgh (MDT) and Scranton (AVP). Best place is Baltimore (BWI). They seem to be taking customer service to a level below most other companies dare to go. As an Emerald Elite member, they care more about nickel and diming the customer rather repeat business. One incident involved a small scuff on the front spoiler. The person checking in the vehicle had to get down on his hands and knees to show me, it was barely visible. They haunted me for weeks to pay for this damage that I overlooked to report before driving off the lot. Another issue was a toll charge. It seemed that I accidentally went through a $0.25 toll and later received a bill for $28.00.

In December 2013, we rented a car in Cabo San Lucas, Baja Mexico from National Car Rental. We have rented from National for many years, but this is the first year that we have been very dissatisfied. We rented the car for 7 days and purchased full coverage insurance. This year after checking for any damages on the outside of the car, they informed us that we would be liable for any inside the car damages. The staff failed to show us that anything inside the car had been checked.

I rented a car from National Car Rental in Albany, New York. First week I ran it and then I turned around and ran to get a second week thinking of going to get a car credit for each week. Then I come to find out that I didn't get pulled one credit instead of 2 credits for Rena from two weeks after spending almost a thousand dollars when I coulda went to another car company and spent $300 less what I call customer service.

I rented a car from National at the Stewart Intl Airport in Newburgh, NY on Monday, August 26, 2013. I had already paid through Priceline. I went out to get the car and it was raining. The car was not parked in a space, but in the aisle. It was a Chevy Spark. I got in and drove to my hotel and parked in and out of the way space. I did not drive the car while there because it was so small. My daughter had rented a car from another company in New Jersey and we used that one because we could use the room. We were moving my granddaughter into the Vassar College Dorm. I drove the car back to the airport on Wednesday after filling it with gas at a station that was literally at the gate of the airport so it would be full. The distance that was driven was less than 75 miles.

I placed an order for a National Car online. I picked the car up in Milwaukee, WI and returned the car in Duluth, MN. The nonsensical pricing started in Milwaukee. My husband, who is also an Emerald Isle Member, asked to put the car rental on his charge card. The check-out clerk said that if we did that the new price for the car rental would be over $3000.00 for a 19 day rental. We declined since I thought that our rental agreement was going to be approximately $982.00. When returning the car in Duluth, the bill came to $1994.89. That is when I found out that I was charged 30 cents per mile. I called National Car Rental call center. They told me that they couldn't help me. They transferred me to Milwaukee. Gail in the Milwaukee office said that had I requested unlimited mileage, I would have been charged over $4000.00 for my 19 day rental. Had I rented the car in Milwaukee and returned the car to Milwaukee, the charge would have been $982.00.

I really refused to understand how a company as large as Enterprise cannot give a ** about their consumers. I was a faithful customer of National Car Rentals until the manager (DJ or TJ), at the Midway Chicago location stole my Tory Burch sunglasses I had purchased a few weeks before. I had laser surgery and the doctor informed me that I needed to purchase really good sunglasses (UV protection) for my eyes, and I did. I paid also $200 for the glasses and wore them to Chicago for the Thanksgiving weekend, but when I got there it was rainy and gloomy, so when I got into the vehicle, I put my sunglasses in the glove box and left them there because the sun did not come out while I was there.

Have been Executive Member for 13 years and always loyal to National...NO LONGER! Picked up SUV at midnight at Ft. Lauderdale Airport location...got in, checked out and on my way just as I have done for 13 years and just like they advertise. Upon my return of vehicle 11 days later, they tell me this scratch on the bumper is to be reported. I asked Manager how they can hold me responsible when no one inspects the vehicle with me at time of rental? They said too bad. Am now being charged $780.00 to repair a 4" scratch on bumper. WARNING...INSPECT YOUR VEHICLE BEFORE TAKING IT OFF THE LOT! Their advertising is misleading and I am filing suit. Will avoid this scam company in the future.

Trying to reach the Corporate office for National Car Rental is harder than contacting the President of the United States. I simply wanted to address with someone in the corporate office the incident I had at the DTW (Detroit) National Car Rental company. I could not even reach a secretary at corporate office. It makes me wonder about the real value they place on customer service. I challenge anyone to ask to speak to corporate office, hopefully their policy will be modified. I was placed on hold for 20 minutes and when the person returned she gave me the script she was told to say. To give her a statement and someone from corporate will return your call.

I'm required to use this company for work. Most of their cars at the Sacramento Airport have some kind of minor body work done - like a scratch painted in but not fully buffed so that it's no longer noticeable - to the point where that became normal for me, and when I saw a repaired bumper after picking it up, I didn't report it back to the company. I dropped the car off at a different location, and a month later, I received a bill for re-repairing that damage to a higher standard. It was the first I'd heard from them about a damage claim, which I thought was extremely poor customer service and a little bit suspect.

I have had costly, bad experiences on two rentals with National Car Rental reserved through CarRentals.com for rental cars in Nice, France. I was charged nearly double what was quoted in my contracts on both rentals. I contacted both CarRentals.com and National, and the only response has been to request multiple copies of the same contracts and to contact each other. Neither agency has refunded the overcharges or offered to do so although National has admitted their error. It's a bait and switch scam. CarRentals.com offers enticingly low prices and rental contracts through National that appear legitimate. After the car is returned, National charges a totally different (nearly double) rate. Don't rent through them!

National is billing me for something I did not do. They are waiting 2 months to send a claim for scratch or scuff to their cars. This is a scam. I always check my cars before returning them to the rental companies. I walk around the cars when I pick them and when I return them - very meticulously. I returned a car in November 2012 and National is billing me US$470 for damages!

This company is trying to pin me with an accident and hunting me down for over $1,300 in damages, which I did not do. I rent over 100 days per year, typically with another rental company, and have never had any problems. I tried National one time and they do this to me. Completely unfair and I will try to fight this, but they are not playing nice. Be careful renting from this unethical company. Recently purchased by Enterprise (the damage waiver add-on kings), I'll never be back here again. Enterprise is self-insured and makes a lot of money selling their ridiculously overpriced damage waiver.

On February 11, 2013, I had a confirmed reservation for 89 Euros. When I arrived, there was no National Car Rental counter - only a man on a bench. He connected me to his boss on his cellphone. The boss informed me that for 89 Euros, you cannot rent a bicycle in Israel. However, if I pay an additional $450 for insurance, he would honor the reservation. I had to rent with another company, which had a counter at the airport, for $420 including insurance for the week.

I am an Emerald Club member. I travel a lot for business. I rented from National for a family vacation, one way from Las Vegas to Phoenix. I rented online and the cost estimate, based on $45/day, totaled a reasonable 4-day amount of $257. Upon return home in Michigan, I received a bill for an additional $200 due to excessive miles for a total of $469. I talked to two agents and one manager on the phone and they told me that the rental agreement indicated that there would be a $.25/mile excessive charge when actually the agreement says that there will be a charge for additional miles.

I was charged an $18 fee for a $0.50 toll. A fee was assessed on 02/11 and I did not receive notice until 03/22. Ryan, the initial rep, stated that nothing could be done since the 14-day dispute window had passed. Ryan was difficult to speak with. I requested a supervisor. The acting supervisor, Dionne, explained this fee is standard practice amongst car rental agencies and includes the cost associated with looking up who was renting the vehicle at the time and sending the invoice (i.e. the paperwork). She said we could split the fee for processing and she would reimburse $9.

My wife and I rented a minivan (Kia Sedona, roughly 50k miles on the odometer) from National Car Rental in Regina, SK 7-10 on Feb 13. With minus temperatures, road conditions, and the counter assistant's recommendation, we took out the extra accident insurance with a $500 deductible. In addition, we purchased an advance tank of gas. Prior to leaving the lot ,we walked around and inspected the vehicle, only finding few minor cosmetic scrapes and dents. The van ran perfectly over the four days. When we turned the vehicle in, there was no parking attendant to go over the vehicle with us. We parked in a provided space writing down the mileage and settling the final bill at the counter with zero problems.

On Wednesday, Jan. 30th, my wife and I were returning to the USA and landed in Newark. Our connecting flight to Indianapolis was canceled due to bad weather in the Midwest, so we found a flight to Louisville and called National to make sure they had a car - even though I normally use Emerald Aisle. The polite reservationist said, "Fine, we will see you when you get here." Unfortunately, the weather turned bad in Louisville also and we did not arrive until 1:30am. We dragged our bags through the snow to Emerald Aisle, and got in the first car. No key. I went back to the terminal; there was no National person at the desk. Hertz, Avis, Dollar were open for business.

I reserved a car through National. It was the first time I was using them, I usually use Hertz. I got to the airport on Saturday. I was told I was on the 'no rent' list without explanation why or what that is. I was given a phone number to call on Monday, just a good luck. Three kids and I were at the airport. I walked over to Hertz. They said, “Sure, we will rent you a car 3 times the amount because you have no reservation.” National sucks!

I picked up a car in Houston, TX and arranged to drop it off in Austin, TX; signed off on the final price and days with no issues. After I arrived home, I saw I had been charged twice for the rental. When I called National, they kept me on hold and said that the extra charge was for insurance. When I told them that the amount I signed the contract for included the insurance cost, they put me on hold for 1/2 hour. They then told me that this charge was because I kept it a day longer than I agreed to, which was completely untrue. When I disputed this, they put me on hold again for an additional 1/2 hour before returning to say that a manager would contact me within the hour. It still hasn't happened. I'm never renting from this company again!

I rented a car with cash from the Portland, Oregon airport. I checked the website the day before and called to verify I could rent with cash, understanding there would be a $200 additional deposit which was okay with me. Once at the airport, they said they didn't do cash rentals (Mr. Neal, station manager) and then when I said his website said they did and that I had called and they verified they did (all I would need is a copy of the return flight), he then said he had never done one before! After about a frustrating hour, Mr. Neal showed me an email from the branch manager (Mr. **) that said I needed to pay $300 deposit and that my deposit would be returned upon return of vehicle or in some instances, it would be mailed following return of vehicle.

Windsor Ontario Office (see Mark) - On September 19, 2012, I rented a 2012 Equinox. The vehicle had some noticeable damage inside and out. So, I took some photos and left the parking lot. I rented the unit for 13 days. The first full day (the very next day into my rental) and every third day, I had to put air in the front tire, and I thought I should also send it for a tune-up for it would shake, spit, and scream until it warmed - I drove it anyway. I am a smoker but would only smoke outside of the vehicle. If the windows were down (most of the time they were) and some of the smoke enter the vehicle, I was still smoking outside of the unit like they asked. My usage of the unit was driving it, and anything I put in the unit was put in the front, beside me. My return flight was at 6:00 AM, Wednesday, October 3, 2012.

I made the reservation 1.5-2 weeks ahead of time and was told that there would be useful handicap hand controls on the unit. Upon arrival, not only was there no hand controls, my reservation was canceled by the corporate office? That leads to my second issue. I was supposed to get a discount. Instead, I was charged the full price because the airport rep could not enter my discount. Very upset about this. I took a week to calm down so I could write this complaint. I want to hear back from this company so I can know if it is that customers are their last concern and that will reaffirm that I will never use your company again.

I was standing in a long line at National Car Rental in Louisville, KY at the start of a holiday weekend. There were no cars and tons of people with reservations and there was only one lone guy at the counter. What an amateurish operation. I'm also an Emerald member. Never again.

This is a reminder of my complaint dated August 8, 2012. I returned back home to Israel from my vacation in Canada and I want to place a complaint regarding National Car Rental in Calgary. I also sent the complaint through your rep. VIP Cars which also is trying to assist. Hereunder is the complaint: All the documents regarding the credit card statement and final invoice were sent to VIP Cars. I'm an Israeli customer and I rented a car at Calgary airport on July 17, 2012 at 8:54pm. I ordered Chevrolet Impala or similar. I ordered this type due to the big trunk for four to five big luggages. On July 16th, my cousin from Toronto called your office in Calgary and asked about the availability of Impala and if we have to upgrade the car, what will be the additional charge. Mr. Rudy answered that the additional fees will be around 150CAD. My cousin also was asked to leave his cell phone number as a contact person.

I booked a car from National through my work travel agent. I have been renting cars for over 10+ years. Due to the location I was traveling and the fact that I was returning the car to another town as my flight was out of another town, National was the only company that would let me pick up and drop off at different locations. The cost of the rental per day was $55.00, which is more than a reasonable rate for most cars that I tend to rent across the US. The rental was for 4 days! When I got to the airport and returned the car, I was handed a bill for $825.00.

Charges for previously existing scratches - I traveled to Tuxtla Gutierrez, Chiapas, Mexico. When I first rented the car, they filled out a paper with marks where previous bumps and scratches were before I took it off. When I returned from my trip, they wanted me to pay a new scratch that according to them was not in the paper. We showed them it was marked in the paper they filled out in the beginning. They brought up the manager. At first, he told us it was not there; when he could not deny the obvious, he told us it was there but now we made it bigger (so I managed to hit the car again exactly in the previous scratch?!) We were losing our vacation time, so we had to pay the scratch and leave.

I did not make any scratch nor did I damage the rental car yet they are accusing me of damaging the car. Upon returning the car, she indicated only a paint scratch on the top roof of the SUV. They later filed a claim and added front bumper and head light damage - I did not cause any of all these damages. I did not see any damage when I returned the car. I wasn’t shown these damages by the return inspector when I returned the rental car. I honestly did not scratch nor damage anything. They did not confirm with me when I returned the rental car.

I've always opted for National Car Rental for their good services until now. I rented the car in Miami International Airport and returned it in Fort Lauderdale. I forgot to refuel the car on return, so I had to pay 21 gallons extra of $86.92 plus tax. I cancelled the payment with cash right after returning the car from the counter and I got a copy of the invoice. Two months later, I got a refuel charge in my AmEx from National. I contacted National via email and sent all the evidence, but to no avail. The National representative won't do anything because they cannot see in their own systems! So, they say I have to contact directly National Car Rental in Miami International, which by the way never attends the phone!

Message to National Car customer service: I am extremely upset to find an invoice for a windshield replacement mailed to me today nearly 14 days after the rental with no initial contact by National Car to tell me there was an issue. At the time of rental, the inspection to the windshield had identified a chip in it. I had returned the vehicle without any additional damages to the windshield that would have constituted a "windshield replacement". The invoice from National in Fairbanks made no reference to the RA # nor the name of the manager, other than a generic letter addressed to sir/madam. The only reference to my identity was the credit card approval that was attached that did not even show my name.

I have talked to your office 6 to 10 times and no one has contacted me back. I don't want to discuss what happened over the computer. I have a recorded conversation and telephone calls about what happened. Call me back ASAP.

I accidentally left my cell phone in the rental car upon return at Orlando, Florida airport. I went back to the rental center to get the phone from the car. It was only 15 minutes from leaving the car and it was already taken. The customer service employees were very helpful, found the car, called to have it searched and even brought back for my search. No phone, as someone in the cleaning crew had already taken the phone. It is a shame that one employee can cause such a bad experience and make a horrible name for the company. No one at National took the situation further. I am very disappointed in the follow through after a couple more calls. There should be a check on the employee center to analyze the metrics of lost articles reported and not found to see who at National in Orlando is responsible for the theft and terminate that staff.

I went to pick up the car, and have been blacklisted after driving across the city, because they lost their car, and noted on the previous post. It is not pleasing. Basically, they said I had stolen their car while it was in their parking lot at Miami airport, and they are now filing consumer reports, and will not provide a receipt. I think if they were worth it, some enterprising law person would tie a can to these imbeciles, especially, the half-wit at risk management!

I rented car from National Car Rental. The company filed a report on me, contacted my ex, my family, told them I would be arrested and created awful stink in spite of confirming the rental weeks earlier that I had it and wished to keep it longer. They then lost their own stupid car and continued to harass me saying I still had the car and it was not returned to Miami airport as stated. They would not provide a bill on request and refuse to even apologize in any way and forward the calls to escalations desk where some smart ** geek gets rude and want to engage in stupid conversations before even reviewing the files. They are thieves.

I rented a car at National Car Rental in Los Angeles Airport (more than a month ago) through American Express Travel. I went on an interview and the company (Kaiser Permanente) was picking up the cost of the rental car. When I went to pick up the car I was told I had to give my credit card to cover any damage that may occur on the car. I was then charged close to $300 the total amount of the rental. I have called 4 times National Car Rental and they keep telling me that their records say that Kaiser should have paid and that someone should contact me within 24 hours. Weeks have passed and no one called. The last call I made to them the supervisor said that I just had to wait. I think this is horrible. It's my money and I have to wait for a mistake they made. And on top of that, they keep lying to me, saying someone will contact me but this does not occur.

When I reached the airport that day to catch my flight I was a bit late (but not very late) and I found no National rental representative at the airport drop area. I had to wait and call by my personal mobile and after about 20 minutes a National representative arrived, so I was really late at that point. I remember the car was clean from inside with full tank and I even washed the car at fuel station (just to give a little joy to my kids). So when National representative arrives I was willing to do anything to finish fast and run to the departure terminal. The representative checked the car and suddenly told me the tire is ruptured. I told him that I really don't know anything about that and that I have never looked at the tire since I rented the car! He repeated that the tire is ruptured. So I repeated that I never used neither seen the spare tire! So he told me to not to worry and to sign here and the insurance will cover that. I swear to Allah I did not read what I am signing for at that time due to the departure time and I was really worries that I will not be able to check my luggage.

I rented a vehicle from National Chicago Midway Airport in November 2011, Wed, before Thanksgiving. I returned the vehicle the Sunday morning after Thanksgiving about 5:30 am, jumped on the bus to the airport and realized I forgot my sunglasses in the glove box. I immediately called National and spoke with the manager DP, TP or JD, whatever. I asked him to go and check the glove box and get my glasses out. He did. He came back to the phone excited and described the glasses I described to him.

We rented a car for eight nights from National-Citer at Geneva airport. We lost the key on day 6 and when we contacted the company to inform them, we were told that they didn't have a spare set. They said they would have to contact Paris to obtain a spare and it would take several days for this. They suggested that we break into our car for our personal effects and arrange for the car to be towed back at our expense. When I suggested that we pay to extend our rental to await the spare key and travel down to collect it, the manager Vanessa told us that she could not give us the authority to do so but that she would contact HQ and ask. She didn't phone us back.

My wife and I have recently rented a car for 10 days from National in Kayseri, Turkey (Rental agreement number:041230). We gave up the car in Sanliurfa. The car performed well except for the GPS equipment that we also rented. After the first day when we drove the Goreme, the GPS stopped working. We tried everything to get it working but nothing worked causing a significant amount of anxiety.

I’m a frequent business traveler, an executive member and a key member of Huawei procurement executive. This complaint letter is to report an incident at your Toronto airport terminal 3 office on 6 Dec. 2011. To make it clear, I have two separate National bookings as follow:

I visited Avignon, France this summer and loved it. What I didn't love though was my rental experience with National Rental Car (National/CITER) at Avignon, France. They rented me a Toyota Verso which proceeded to have issues with the clutch (I know how to drive manual) and when I called to say I had issues and wanted a replacement having put on just 40km or so, I waited for assistance but no one arrived. The car finally broke down in a small town where I waited for close to two hours for someone to fetch the car. Roadside assistance operator explained the delay as common for a Saturday in France. National replaced the car and this one ran smoothly for the next two weeks of my rental. Unfortunately, upon my return from vacation, I learned that National had charged my credit card for replacing the clutch for $3000. They explained this to have been a brand new car and the problem was due to my driving. I drove a manual car for a year prior to this experience and I had no problems the remaining two weeks of my rental period.

They have poor service at LAX car return and a staffing and management problem. We arrived at the rental car facility about 1PM on Saturday, October 29th 2011. I tried to stop the car to let my wife, who is using crutches, off as close to the airport van as possible. Even after I showed her handicapped tag to the attendant, he was insistent that I move the car. Next, I asked for a luggage cart, two of their staff looked at me and walked away, a third told me where I could get it and a fourth actually got one for me. I struggled to load all of our bags and had issues with the cart rolling away and bags falling off. A number of their staff watched this but would not move a muscle to help. They were too busy chatting with each other.

I had a reservation to rent a sedan car at National Car rental, Logan Airport, Boston. The young lady at the rental said that I could rent an SUV Kia for the same price. I dropped the car off at National in Chicago and was charged mileage $700 + because I rented the SUV and not the full size sedan. If I had known that there would be a mileage charge, I would not have rented the SUV.

If you lose a key to the car, they charge you a fee of $60.00. Then, if the keys are not in it, they tow the vehicle and charge you $208.00 for a new key. Then, National will charge you the tow fee which is over $500.00. This was the conversation with the lost key department with National Car Rental. Now, if they have the key fee and delivery fee, to deliver the key is $155.00 and the key is $38.00.

I was wrongly charged by National Car Hire for a total of $33.76, following the car rental I booked through eBookers UK. I spend an hour in the customer office, and in the manager's kiosk, confirming that my rental did not include gas. As there was confusion over the terms of my rental, I was 100% assured that there would be no additional charge to my credit card. I was also instructed that I must return the car with a full tank of petrol.

Beware of Emerald Aisle or Executive users: I have been a 15-year plus customer of National, but that comes to an end now. I recently rented a car in Orlando, Florida. Upon return, a small dent in the vehicle was pointed out to me, a dent that I could not have possibly noticed when I picked out the car and certainly did not occur while I was renting to my knowledge. As frequent users know, the attendants checking in vehicles do not regularly check the vehicles for damage. Either that was the case or the car was damaged by a National employee sometime during the "recycling" period.

I rented a car from National at the Denver International Airport. As I was checking in to the reservation at the kiosk, I noticed only 2 options regarding the gas fill up on returning the car. One was to pre-pay for $3.90 gal. And the other was to have them top it off for around $6 gal. I didn't like either option. I chose to just fill up the car myself on return. I expressed this to the lady behind the counter. She said I had no choice, I had to use one of their options. I asked what would happen if I returned the car with 1/2 tank. I asked if I would still be charged for a full tank. She said that I should see her if that happens or just try to return the car as close to empty as possible.

Picked up a car at National Car Rental Det. Metro rental depot. I was told to just go out and pick any car. The agent did not go out to the lot with us nor did he explain any of the paper work. The agent also did not help with examining the car for previous damage. Other agencies have always offered that service. Hey, at 81 years old, I need all the help I can get.

I rented a Toyota Minivan on March 30 to April 7, 2011. I returned it at Washington D.C. Regan airport. The return area agent checked out and gave me a receipt. Also, I stopped by the site office to change my payment to the personal debit card. On early July, I received a call from one of the agent from Damage Recovery Unit of National Car Rental. The agent told me I owed $689.23 on damage of rented minivan. I explained that I had an inspection and stayed at the site office to change my payment option to my own debit card instead of a corporate card, but the agent told me I walked away according to the arrival site agent.

National Car Rental commits negligence by not having snow tires on any of its cars for renters going skiing in the mountains. I rented a Chevy HHR at Denver airport that apparently, with 25,000 miles, had very little tread on its tires. National says that front-wheel drive cars are all that's needed to drive in the heavy Colorado snow at 10,000 feet. Wrong. I pulled into the Dillon, CO post office a few weeks ago and slid sideways going at 2 mph into a car. The right bumper was damaged on my car and there was damage to the car hit--the sidewall of a Subaru came off.

At the auto rental desk for National adjacent to Alamo Desk, I rented an auto for 5 days at an alleged price of $24.00 per day, as told me by the local agent. I hastily signed a contract without thoroughly reading the same (my fault) and on return of the auto 5 days later, I found that I was charged a weekly rate of 243 dollars and 80 cents. Once additional charges of approx $85 were added, the total bill came to a whopping $327.86. When speaking to agent Jene on the phone, he was unable to obtain the contract for confirmation of my signing and had no concern that I was misled and duped into having that amount charged to my credit card. Perhaps this could have been avoided had I thoroughly read the initial contract. However, the entire process leaves a foul taste in my system for the two companies.

I rented a car for a trip to Indianapolis. When I picked the car up, no inspection of the car was performed with me. When I returned the car, I was told I was responsible for a few scratches on the front bumper. I did nothing to damage the car. I asked for some documentation of the condition of the car before I took it (twice) and was never provided any. I think I am a victim of a scam. I have been charged $401 for minor scratches on a bumper I did not damage.

I rented a car from the Houston Hobby airport location, upon receiving the car, I noticed several large scratches on the car. I thought that it was odd that a car in this scratched condition would be rented so I took several photos on my mobile phone (quality of pictures are poor since the glaring Texas sun did not allow for proper photos). Since I felt confident that they were knowingly renting this car in this condition, I did not say anything to the gate operator who opened the gate for me to exit. Upon returning the car, the staff at National Car Rental asked if knew that there was a large scratch on the car. I told him yes and that I had photos. I showed them to him and he said he couldn't make them out and then proceeded to tell me that if the scratches did not show up in his computer system then I had to of caused them, thus accusing me of causing the scratches.

Beware National Car Rental: I rented a car via National Car Rental. Their confirmation email for the cost of the rental included a WestJet affiliate discount of $28.75. National Car Rental removed the discount on their invoice.

We rented a car for a weekend trip from Las Vegas to San Diego. We did not choose National Car Rental, but used Priceline. During a day trip from San Diego to Long Beach, we noticed that there were two large nails, almost side-by-side in the sidewall area of the tire, although the tire had lost no air. I immediately called the roadside assistance # for National and they told us they had a contract with Firestone and Goodyear for repairs and those we could go to any location for a repair, with no cost to us. We stopped at a Goodyear Tire Repair store and were told that they were "independent" and didn't have a contract with National. After several calls to other dealers, we found a Firestone location in Long Beach, who called National's Roadside Assistance number to get information needed for them to do the repair. Upon inspection of the tire, the Firestone folks told us that the two nails had been previously sealed/repaired and could not be repaired again and that the tire would have to be replaced.

I went to drop off car at national car rent drop off location Pearson air port Toronto Canada on May 16, 2010 Sunday between 10.30 AM TO 11.15 AM National Car. I was unable to find the entrance to garage for national car rental, I asked for direction from police man he guided me and also I asked for direction from other airport staff but could not find because it is so difficult to find it, so by mistake I parked in public parking at Pearson international air port and went to the office of national car rental at garage. There were two girls and one person at national car rental garage office. I explained them that I cannot find way to parking spot for national car rental. Please help me if you or anyone can sit in car and I will drive while you give me direction to bring car in their parking area.

At 4.08pm on May 27th, 2010, I made a transactional booking with the National Reservations team in the UK over the phone. I was told that the computer had lost the details so I went through the booking again making a second payment at 4:13pm. Again, I was told that the system had gone down and therefore no payment had been taken and no booking was made. However, after calling my bank I was told that both transactions had been successful. Each payment was for £213.63. I called back the reservations team and was told that no reference to my booking(s) remained on the system. They asked me to call the Customer Services team.

I was charged several times on my account. I called for two weeks straight to try to get this resolved. I talked to a manager who said they were going to resolve the problem but never did. I called back many times. The phone just rang and rang for half an hour. When I finally did get a live person, they said hold on and put me back to the automated machine to start all over again. I cannot get to the money I need in my account to move and pay for my moving truck. All I ask is that they fax over paperwork stating that they are not charging me the first charge. A total of almost $600 was held up on my account due to them charging me several times when the final bill was on suppose to be $282.

National's counter employees are rude, mean, have no desire to help you, give you the idea that you are completely in the wrong and was told I didn't know what I was talking about and when offered to show the girl my receipt, she told me "Just keep it because I will not look at it!"

I rented a car from National Car Rental while visiting Illinois. A car ran a yield sign and crashed into my rental car. The other driver got a ticket. Now I get a call from National saying I owe for "diminishment of value, loss of use and administrative costs" $2,190 dollars. They said the other party's insurance won't cover these costs. All I can say is I had to hire a lawyer. I will never rent from them again. I'm having to hire a lawyer. I would rather give a lawyer this money than pay National for bogus charges, but I'm still going to be out money.

The company does not make the fact clear, that they demand a cash or card deposit when reserving and paying for a rental, online or by phone, and state that checkout station will only want to see the card used. When collecting, they then demand cash or card deposit of $250.00, which is withdrawn in seconds from the account. However, when returning the rental car, the operative stated when asked, that the refund would take a couple of hours. I returned the car on 17/03/2010, 9AM. As of noon of 19/03/2010, no refund has been made. The unavailability of the money, has caused inconvenience, embarrassment, as I was unable to complete a prearranged purchase of a vehicle, and left me without funds.

My car was hit by a man driving a National rental car. He was at fault. I tried calling National car rentals, only to be given numbers that are busy all day, everyday. This accident happened about a month ago, and I haven't, as of yet, spoken with anyone at National about this matter. $2,000 worth of damage was done to my car. A passenger was injured, resulting in an emergency room visit, that left her in pain for a week. I really need to get my car fixed, and her bill needs to be taken care of.

On the National website, I reserved a "standard" car at Chicago O'Hare Airport that was described as a "Chevrolet Malibu or similar." There was no "standard" grouping of cars at this location. The bus driver said that I should choose a compact. Her boss said that I should choose a mid-size car. Neither category contained a car similar to a Malibu. The mid-size group included PT Cruiser, Ford Focus, VW Beetle, Pontiac Vibe, and Toyota Matrix. These are not similar to a Malibu. A Ford Fusion would have been similar.

I rented a car in Paris for a weekend in November 2009. I made sure to request CDW, GPS, and everything else. On our return to Paris, a car in front of us in a turn lane onto the freeway rolled back into the car, and the hitch went through the front bumper. When we returned to Paris, we had a copy of the accident report and I had called it in. The third party that hit us admitted liability. As we had CDW coverage, the office said we were fine and not to worry. I insisted on a copy of the report before I left.

I rented a car on June 30, 2009 from National Car Rental. On July 12, a young lady rear-ended me. It was clearly her fault. Geico, her insurance company, just started to investigate this in Oct. Well imagine my surprise when I got a letter from a collection agency saying I owe National $913.98. I called and gave them my report of the accident. As of today, 11/16/2009, I got another letter from the collection agency. Okay, now Geico agrees to pay for $698 of it. The collection agency told me some insurance companies don't pay for the days the car is in the shop getting fixed which is a loss for National. The collection agency saying it's my responsibility for the remaining bill. It's not my fault she hit me. Had she not hit me, the car wouldn't have been at the shop, right? What do you suppose will happen here? The remaining balance is $215.

I rented a car last week from National at XNA airport. When I returned the car, I explained to Jennifer that the tires were completely bald. She said. "Oh, that car will go out of service in a couple weeks." When I asked her if she would continue renting, she handed me my receipt, did not thank me or anything, and just walked away.

I reserved a car rental through National/Atesa for my vacation in Spain for 272 EU. Upon coming home, I discovered that invoice I got was for 378 EU. Explanation was that this is for insurance. It was never mentioned to me in advance. Also, after five days, the car broke down and was towed away. I was charged for 210 EU for car repair. Atesa claimed that wrong gas was put in the car. I provided the copy for gas station receipt but got no positive results. Customer service is terrible and would not respond for two weeks. My advice is stay away from National!

The Paris airport affiliate of National (National/Citer) is trying to scam me $706 Euro for alleged damage and expenses to a rooftop windshield on a French car, the Picasso C-4. The charge was removed from my Chase VISA credit card upon my request to Chase VISA. However, they have sent registered, threatening, mailed letters demanding payment to my driver's license address. National/Citer has not contacted Chase VISA at all since the April 17 charge date.

After renting the car at the Heathrow Airport location while on a vacation in London, England on the 2nd of July, 2009, car broke down after only 30 miles, with a clutch problem (this was new car with 966 miles on the clock only). After calling the local breakdown services, the car was towed back to National location at Heathrow where the check in agent proceed to charge my Visa card for the damage caused to the car. The agent was not interested in my story, showed no regards for customer services and said that Americans don't know how to drive a stick.

I am writing this with the intent is to warn, for the most part, visitors to the Island of Puerto Rico but really anyone who drives through the highway tolls down there. I believe this is a public awareness matter: it is easy to fall in the trap as a driver profiting the car rental companies down there.

I am a US citizen who rented the car online from carrentals.com after reading from them that National Car rental was renting an economy car in Phoenix, AZ for $199.95 per week. After I put in my credit card number, they informed me of a $99 surcharge. By that time I was tired of looking and said okay. When I got to the airport they wanted to give me a 7-passenger SUV. I said I reserved an economy car and then I reviewed the document I downloaded from carrentals.com and saw that they changed the car rental from an economy car to a SUV.

I wanted to relate my incredibly poor experience, during my vacation, with National Car Rental from the Tampa International Airport. The first car I was given, unknown to us, was checked out without an engine oil cap. This resulted in a massive oil spill under the hood which, with the very hot engine, could have caught fire placing me and the other passengers in grave danger. Upon calling for assistance this car was eventually (after 4 hours) replaced by another vehicle that night. Unfortunately the situation did not end there. Upon driving for a mere 10 miles next day, we discovered that one of the tires was leaking air. We pumped air in from a gas station only to find that the tire was punctured and became completely flat.

I had rented a car and paid for an upgrade, but when I arrived there were no upgrades. I offered to pay for an additional upgrade but the kid could not figure out the credit card machine. The car we ended up with had bald tires and was totally unsafe for Montana highways in the dead of winter so we ended up having to go have tires put on. When leaving there, we were pulled over to find out the license was expired. No sorry or anything when we returned the car.

My husband rented a Nissan Maxima from National Car Rental at the Bozeman, Montana airport in July 2008. The car was in his possession for only five hours and he drove a total of 51 miles. He returned it after hours, to the airport location; and used the key drop. A few days later, he got a call from PurCo, telling him he owed $308 for rock chip damage to the windshield, down in the lower right corner of the windshield on the passenger side, which they said happened during the five hours he had rented the car. The claim was so ridiculous that he almost laughed. He told the woman that there was no way that damage happened during his short rental, and that he would be disputing the claim. They sent us documentation, showing a tiny white speck on the windshield, the alleged chip. We did dispute it, for months. They rejected all disputes.

UNACCEPTABLE 5-HOUR WAIT I rented a car with National one month in advance. I had to pick it up at their Union Square premises in San Francisco. I arrived punctually on the agreed time and date and had to wait for almost 5 hours to pick up the car.

Picked up rental on 6-15-08. Warning light on. Called desk, advised to put air in the tires Did so, got up the next morning with a flat tire. (Nail) Put on spare, drove to Atlanta as planned. Called 800 number, told to just keep driving with spare, and to call the office I rented from. Got the answering machine, left a message. No call back. Before returning car on 6-22, called to remind them of problem, and ask if I needed to have tire repaired before return. Told to just leave it as is, and return. Charged a $25 dollar fee and called by management. They made no record of me calling and leaving a message. These people are inept!

Due to a change in my travel plans, I needed to return my car at the Shreveport, LA airport location and not the little Rock location I had picked it up at. As I was very rushed, when I looked at the final bill sheet, I did not notice that my bill had gone from $524 to $1404. I mis-read the $880 amount as the final amount and not an up charge. After calling customer service several times, as well as the Little Rock location several times, I have not been satisfied. I was even put on hold and hung up on twice by the Little Rock location.

i am a frequent traveler and for at least the last year or so i have noticed a disturbing trend by these auto rental companies. at every rental i have had during this time when i leave the rental agency the fuel gage shows slightly less than full it seems they are not filling the gas tank completely. the amount is usually less than 2 gallons below full but on three occassions the gage showed 3/4 to 7/8 of a tank instead of full.

I am writing this to complain and dispute the over-charge of National Car Rental. The charge on my account is higher than the amount shown on my sales receipt. On Monday 1/1/2007, I picked up an economic car at the Columbus International Airport & returned it 2 days earlier on Friday evening 1/5/2007. However, the customer service on the counter has over-charged me with the amount of $306.09, instead of $158.69.

Rented a car from National, car was in perfect condition. Returned in the same condition and 3 months later had a collections agency trying to collect $200 for an alleged crack in the windshield. The 3rd party is more than willing to work with my credit card company so they get paid.

One month after returning a rental car from National they have sent me a Loss/Damage report claiming I owe them money. This was followed 2 days later by a letter from a collectiona agency called Viking Billing Service looking for $245.97.

I rented a Chevy Impala from Nationa for 11 days in May/June 2006. I returned the vehicle on-time on June 5. Handed the employeed receiving vehicles my keys and proced to walk the approx 15 feet to the bench to wait the 10 inutes or so for the shuttle to the airport. The girl checked the car back in, I presume. To the best of my knowledge there was nothing wrong with the vehicle. The rental was paid with my Visa platinum card.

I rented a car from National on 1/11/06 at Dulles airport (Wash, DC area). Originally, I had planned to stay for 4 days (including a Sat stay over). The rate I was given was $33.99. However, I had to leave that Friday (after a 2 day stay). To my utter dismay the per day rate increased to $99.99! The normal, non-discounted, non-Saturday stay over, is $53.95. This company is a TOTAL RIPOFF! Do not do business with these crooks! Buyer beware!

I am writing to complain about National Car Rental at 6511 St. Jacques street west in Montreal. They have trained their employees to be liars and thieves. I went in on Saturday morning to inquire if they had a car of truck for rent to move some supplies. They quoted me a price and told me that taxes, insurance and the first 50 kms were included in the price. This information was then repeated two more times. Everyone present heard this claim including myself, my brother and my 12 year old daughter.

We had rented a car from National Car Rental at Honolulu Airport from 15 Oct.- 16 Dec. with a prepaid voucher that included full insurance coverage and second driver charges.

threatening us with letters

I missed my appointment, and incurred further travel expenses (food, gas, etc) while waiting. Also I had to drive home tired at night with no reimburesment for a hotel.