Marriott Hotels Reviews

I was charged $250.00 because they said that I smoked in the room. Not only did I not, but even the coffee maker had dirty grounds in them so I feel that I was charged this fee wrongfully and for a 30.00 extra dollars, she could get us in a room right away.

I will never stay at one of these hotels again.

We told them we wanted our money back and they did nothing for us. We will no longer stay there and will inform all of our friends about the unsafety and uncleanliness of the rooms that this hotel offers.

In the morning of not having a well-rested night, I was offered a $10.00 reduction on my room. I felt this was very unsatisfactory. I was told the general manager was informed and this is what they offered me. This is not what I have come to love about Marriott hotels. I am very unsatisfied at this point. I felt I would bring this to your attention one more time before I emailed anyone higher in your company. Thanks, Kenneth **.

The website describes the hotel as intimate and cozy. Well it is very small and as such 'intimate' is an alternative word for very cramped. The cozy lobby is the size of a double garage and 7 rooms a floor where there should be 4, gives it a very claustrophobic feel. The rooms are small by American standards. I've stayed in dozens of hotels throughout the US and this was by far the smallest.

The photograph's being used to promote this hotel on the Hotels.com website bear no resemblance to the reality of the rooms and the photo's I took of the stains on the wall and ceilings clearly were not in this photo shoot. I know that's their responsibility but I am fairly sure these photo's came from your company's promotional material.

The room I was initially given on the 29th floor was very dirty with stained walls and ceiling, worn out wallpaper and carpets and an air conditioner unit that rattled which couldn't be altered or switched off. I immediately complained and was given a similar room again, 20th floor, with filthy walls and carpets which if you walked barefoot quickly became black. Two of the lights were broken and the bed quilts didn't even have covers on them. I again complained and I was told all the rooms are the same, I asked for the manager but he/she was unavailable. At this point the staff suddenly became unhelpful.

This hotel is worn out, tired, in desperate need of refurbishment and is inferior to many of the other hotels in the area. Unbelievably, the New York City guide describes it as newly refurbished! All I can say is I must have picked up a copy printed in 1970. I went into several other hotels in search of a better one immediately but as it was labour day weekend I was out of luck, initially.

This hotel bears the Marriott name which in my experience means guaranteed quality. You should be ashamed as it does you no credit at all to be associated with a premises of such inferior quality.

I paid very good money to stay in this hotel but couldn't allow my family to stay in such squally.

Quite frankly I feel robbed.

On the morning of 13 Sept 11, I was shocked to see my credit card statement online with a hefty amount being deducted from Residence Inn by Marriott. I immediately called the hotel up. I was shocked to know that they believed I was still there in the hotel. I reminded Mr. Que ** about the incident to which he immediately refused saying, "I didn't understand that you were leaving."

I was completely distressed and I called the corporate office customer service. Ms. Melissa answered my phone and she was very kind and told me that the issue would get resolved soon. Since then, I have been following up with various customer service members who show me no hope. In fact, Mr. ** sent me photographs of the room insisting that he thought someone lives there (which I don't agree with again). I am shocked and distressed that they completely doubted my credibility, which, I assume, was one of Marriott's biggest USP.

I finally called your office of consumer affairs. A lady rudely said that the burden of paying was on me because I had left clothing, books and a few toiletries in the room (I couldn't carry them back to India as my bags were heavy). When I insisted that I had checked out and handed over the keys, she said that the hotel staff didn't understand me. I have spoken in normal English and am not quite sure where they didn't understand. She even told me that I was shouting with her (which I was not). She was trying to impose a fraud and not listening to me. She was not cooperating and pretty disappointing as a consumer affairs officer.

Now, I finally got an email from Mr. Que ** saying that he believes that someone occupied the room (although he believes that I left for India). Ms. Sara **, who is in JW Marriott, is blaming it entirely on me and telling me that the checkout procedure (which was explicitly not mentioned to me at the time of check in) is entirely my responsibility.

We are being forced to rent our own unit for the week we own. Marriott refuses to restore our time in October 2012, even though the fees are paid in full. We have non-refundable airline tickets. We are now paying a loan, maintenance fees and are being forced to rent a unit we own because Marriott "has no way to undo or reverse the assignment to rental," even though they have been paid in full.

We complained at least four times wherein one of the times, we were given complimentary breakfast. The breakfast was horrible. The male cook never had eye contact nor any personality. It seemed like we were bothering him to make our eggs. At his station, he had four burners and would only use one burner at a time to make eggs. At which time, the dining room was full of people waiting. The wait staff was a "kid" who did not have any experience at all. He seemed lost and was not able to take care of everyone effectively. It seemed that he was someone's random kid who was helping out.

I really hope that someone investigates and hire competent staff. As many times as I have stayed in courtyards, this is absolutely the worst. It shouldn't even be called a Marriott. It is a poor representation. To make the matter worse, Priceline supposedly investigated and the supervisor said that she will not compensate us. I fine this as poor business and will continue to write to everyone until I get some type of resolution. I hope you take this matter seriously and consider taking this matter into your hands. From this experience, I will never stay there again. I'd rather stay at a day's inn and never will I book anything with Priceline again.

I was very disappointed in Connecticut.

Most of the hotel was torn up, the floors had gaps, couldn't use the entrance without ducking under scaffolds, dust everywhere, containers filling the parking lot, etc. They promised us that it was comparable to a suite with kitchen, full breakfast, nearby restaurants, Walmart, etc. We were near nothing and had to drive half mile for a U-turn to get to anything. We still paid the price of the Townplace for an inferior hotel and they refuse to respond or compensate us for their incompetence. There was a Courtyard and Residence Inn within two blocks and they never offered these as an alternative. Marriott cannot be trusted to abide by their word and has little concern for potential customers.

After I checked in and saw my room, I was disappointed that they had given me a room with one bed. I was travelling with my two children and I had requested two double beds. We went directly down to the front desk, and Gayden said that there was nothing she could do for us. She said the room had a sofa sleeper, however when we went back up to the room, it was a chair sleeper. So I went back down, and spoke to Gayden again, who was very rude. She had someone checked the room, inferring that I was lying about the chair. She then said that they would send a roll away bed up. At that point, what else could I do. She said it would be up there by 3pm. My family and I then left.

Later when we returned at 9pm, there was no roll away and we had to again request for one. Both the chair sleeper and the roll away were so uncomfortable that our children ended up in bed with us. In addition, the chair sleeper had no bedding at all. The TV did not function and it was fuzzy with lines and made a loud buzzing noise. Also, we ran out of toilet paper, and it was not provided when requested. Fortunately, there were tissues. The pool was also dirty.

I was very disappointed with our whole stay and I just thought that it was important to let you know.

I have a pet dog that needed to go with us so I called the hotel to make sure they would book knowing I had a pet. I was told that policy was not to allow pets but some situations would allow for it. I explained that we were coming for funeral and other family members would be booking in the same hotel.

Upon arrival at the hotel, I entered with husband and pet puppy and my sister to register. We were greeted with no pets were allowed. I told them I had talked with Caylee and she booked the rooms knowing I was bringing a pet.

Within an hour of entering our room I received a phone call that explained pets were not allowed and we would have to leave. I was understandably very upset and explained that I called to ask if I could book knowing I had a pet. I was only given one other option and that was to pay $250 cleaning fee. With no other option available, I said I wouldn't leave and was charged this amount.

During our stay, we encountered two other families that had dogs in their room and were not charged or given any problem with the fact that they had a pet in their room. When we checked out, I confronted them with this information and said it was not fair that I had been charged this amount. I told them about others in the hotel and they said that they enforced it when they found out there were pets.

If this is what I was going to encounter, why did they book the rooms? They had no problem taking my money. I was honest and explained up front that I was bringing a pet. If I had "brought him in the back door" they wouldn't have done anything. I think I deserve a refund of the $250. I was treated badly and they made a very difficult situation worse because of this.

Thank you for reading my complaint. I would like a refund of the money I spent for cleaning. There was no extra cleaning needed.

When she saw her family doctor 3 days later, he told her she needed to stay off her feet for at least 3 more days. The doctor wrote a release from work for her and she turned it in, only to find out after she turned it in that they said she HAD to work because of the money that they were losing. The bruise she had would have gotten worse if she did not stay off her feet for the next 3 days. There's possibility that a blood clot could form and possibly could travel to her heart and kill her. But did Fairfield Inn/Marriott care? NO!

So for my wife's safety, she had to quit her job. They don't give a **. They only want to save their money. Who cares about the employees' health and safety? My wife got attacked, a week earlier, at this same ** when a guest assaulted her and tried to force her into their room. People, stay away from Fairfield INN in Lafayette, IN. Security there ** 100% and they treat all their employees like **! No wonder, this hotel in Marriott's chain was ranked the 3rd worst in the country. Stay away everybody!

We have faxed and e-mailed copy of bank statements and the original check, rear and front, showing the deduction of our account and addition into theirs. We have contacted our bank and are being sent an official letter showing the payment made but after our experience so far, we are not confident that this bank letter will correct this situation.

This is the second time that I have left something in a Marriott hotel. Previously, I left red pumps in the Detroit Renaissance Marriott hotel. After returning to the hotel 1-2 hours after realizing my shoes were missing, the hotel couldn't reach the person who cleaned the room. And my red shoes were never found. Therefore, they were stolen, because for a month no one could help me. It was absolutely ridiculous. There are many Marriott hotels, but their customer service is poor. They pretend as if they are being accommodating. Because the chain is so big, the hotel really doesn't care about its customers. Unless I or anyone that I know has to stay in another Marriott hotel, I will advise against it.

So here I am, in the Marriott (Falls Church-Fairview), sweating in my bed, with one room key, and a sore back, listening to the soothing sounds of an elevator. Why? It was because Carolyna (Spanish woman at front desk) truly believes that smart customers, who find cheaper prices, are indeed not "real" customers.

Thanks Caroleena at front desk. I really hope corporate doesn't share the same beliefs as you when I call them tomorrow. Oh yeah, and apparently, you are not the "manager". The names of all the Marriott managers in Falls Church were conveniently provided to me by a good friend, who happens to be a manager for the Marriott in Chicago. I am assuming Carolina isn't listed for a reason.

Fellow travelers: Do yourselves a favor and don't accept horrible service when you don't have to. Avoid Carolina/Caroleeena upon visiting this Marriott if possible.

After much discussion with the person from the " 800 telephone number for reservations", I was advised to speak with my niece and see if the blocked rooms reservation could be extended. I did make a reservation for two rooms at the normal price. I then alerted my niece about the situation. On Monday, July 10th, I received word from my niece that the number of blocked rooms was extended and that I needed to cancel my reservation and make another reservation under the blocked rooms as indicated on the reservation note. The group code field is LODLODA.

On Wednesday, July 12th, I called the "800 number again and canceled my reservation (cancellation number : 53838781) as directed. Then I made a new reservation. However, the young woman at the desk "800 number" , informed me that all of the rooms had been taken under the block of rooms made available, which was ten. She said she was sorry but there was nothing that could be done. Yet, if I had a AAA membership I could get the room at the same discounted rate as those in the "blocked" room rate. Thus, I did so.

Recently my husband and I went to a wedding at the Radisson Hotel in Philadelphia. We made a reservation later than required to take advantage of the "blocked" room rate. They had no difficulty fulfilling our request and we did not have to go through "hoops" to get what was requested.

Why does the Marriott Hotel chain have to be so customer unfriendly? I do not have a problem with the fact that not enough rooms were blocked. I do have a problem with the fact that I had to cancel one reservation to make another and then to find out that the change had not been noted at the office where "800" reservations are made. Also, I am surprised that when I made the first reservation that I was not informed that I would receive a AAA discount if I was a member.

Although we have used the Marriott in the past, I will not be staying at a Marriott Hotel unless I am forced to, such as in the case of a wedding. When I go on vacations, however, rest assured, I will not be staying at a Marriott Hotel Chain facility.

I was recently in Kenya at a tented safari camp in the shadow of Mt. Kilimanjaro, many miles from Nairobi or anything else, where the locals live in dung huts. The wi-fi was free, high speed, always available and trouble free.

backward leaning and incompetent management anywhere on the Planet today. In this internet age the lack of high speed wi-fi connection,normally free, is a deal breaker. I know of no one who would consider booking such a hotel. Call me "new fashioned" but there it is.

I urge the traveling public to use the only tool we have to stop this corporate abuse: stop using Marriott world wide and insist that your travel department, travelagent or tour company do the same.

Wow. I left messages with the general manager, as well as corporate, and as of now, I have not received a call. After talking to other members of their staff, I was informed that this was an everyday thing. I was also informed that these types of incidents have been occurring frequently. Yet when we checked in, they failed to notify us of the high and numerous vehicle burglaries in their parking lot. Let me just say this occurred in daylight. I was extremely disappointed on how the hotel staff handled the situation. I was also told by Tom that the police was called. Well, after waiting 6 hours for the police to respond, to my surprise, they were not called. I had filed a report online. My trip was completely ruined. They refuse to waive the stay nor to take immediate action. I felt violated and helpless. I do not recommend that anyone stay in this hotel. Stay away from this hotel. I asked if they could give me a direction to where my window can be fixed. The manager replied, "No, I can't do that."

My manager and I weren't aware that I had a 14-day window to enroll during my temporary status. I then was told that I had to wait the next year at annual enrollment. In that year, I ended up in the emergency room with no insurance and then later was blessed with a pregnancy. Medicaid then had to cover my pregnancy because Marriott would not. I was told that it was a preexisting condition, on top of me not getting paid for my maternity leave.

I came back to work four weeks ago, and the insurance company has taken four paychecks in full to supposedly pay for the benefits for me being on maternity leave. They, however, did not explain all of this to me when I called weeks before I left on maternity leave. Now, I am not able to pay my bills or feed my son because I am working for free. I talked to HR numerous times and they say that there isn't anything that they can do because it's their policy. They don't give you an option on how to pay it back, but they say that they understand. How can you possibly understand? There are many companies out there who put their employees first, so how is it that Marriott is no longer one of them? Surely, they could have done something!

I only had 14 days after my hire date and my manager understood it differently. I then was told that I had to wait until the next year. In that year, I ended up in the emergency room with a kidney stone, and then later was blessed with a pregnancy. Medicaid then had to cover the birth of my son because Marriott did not. On top of it, I did not get paid while being on maternity leave. I came back to work three weeks ago and the insurance has taken three checks in full to supposedly pay for my benefits for being on maternity leave.

They, however, did not explain this to me when I called and asked if I would get paid during maternity leave prior to having my baby. Now, I am not able to pay my bills, or feed my son because my pay checks have been taken in full. Marriott says that this is their policy and they don't give you an option on how to pay for it--but they understand. How can you understand? There are many companies out there that can do a lot for their employees; so how is it that Marriott isn't one of them? Surely, something can be done!

This is just to let us know that he cares about his employees because the boss that we have now can't remember anything that he told us. He also changes his mind every 5 min. It seems as though all they care about is what the numbers look like. Sometimes you need to take a look and listen to what others have to say about the manager; some things might look good on paper and that is all they want to see.

They never offered to change my room or to replace my damage items. I requested by the following day to have my room changed, which they did late at night. I gave them a list of the damage items. They requested the items, which I gave to them. They have not replaced the items or given me the name of their insurance carrier. The couple that was in the room below me had their room changed right away. They have discriminated against me. I gave them a bill from my doctor, a total of $60.00, which they have not paid me for. Plus, all the items that were damaged, they have not paid. I had requested that they at least replace them since I was leaving out of town for Christmas. They told me now how much can a blow dryer cost. This place is the worst place.

Then in the morning, I was whacked with $100 extra for my dog. They said this was a standard charge in a non-pet-friendly hotel. If not warned to stay off the road, I suppose I could have driven around some more to find the Red Roof Inn. However, better to pay the $100 and stay alive.

I was very skeptical because as we arrived, the Front Desk Manager, Mr. Ronald ****, gave us a warm welcome and said that we could use the same room that we had the last time which is number 331, ‘Ocean view upgrade-top floor’. During this stay on the resort, I was overwhelmed by personal and private questions as I was using the gym, somebody was putting the music loud, my room card has been blocked for several times which compelled me to run at the front desk and complain.

Of course, the manager was there, taking care of everything and kept on seducing and harassing me. As I was swimming in the pool, he would stand on the balcony upstairs and stare at me until my partner comes and then he would pretend that he doesn't know me. Meanwhile, my kids have been 100% entertained in the kids’ club so that we had more time to relax with my partner in our hotel room. They have been given toys and drinks for free. I remember that the horse ride was not on the kids’ plan at that day. The kids were so happy and were amazed by the welcome on the resort.

As I went to swim on the beach, I remember seeing the security people running around me and following me on every step. As we played with my partner a movie in our room with sexual content, we've got bored and we wanted to switch on the TV Program but usually it is not possible why you have to contact the front desk. After waiting for a while and thinking what to do, suddenly the picture of the TV appeared and we didn't have to make any calls. When I walked outside the room heading towards the pool, the front desk staff was pointing a finger on me and they were all laughing. I was even offered a massage on a half price and told from the manager that I am a very special guest in Marriott, something like VIP.

As we were ready with our vacation and I went to pay the bill, the front desk manager practically jumped on me and was telling me that I have a beautiful face and we should keep our correspondence together. The bill was totally cleaned-up, the 2 nights for free. Even one breakfast from $70 was erased from the bill. Most of my troubles began when I started receiving stalker phone calls, SMS with sexual content and I was chased by X-Men that I've never seen in my entire life. Until today, I have been searching myself on the internet pages and living a nightmare that I would probably remember for the rest of my life. My intimate sphere has been extremely hurt. I am 100% sure that someone prepared this room for us before we arrived there. A friend told me that the technique is so advanced that people can be monitored and filmed from a short distance without knowing.

The front desk said there were no king suite rooms available, so I received a double bed room instead. So I said fine. 12/15/2010, I went to work and a few of my co-workers went to dinner. So I arrived back to the hotel. I am walking to my hotel room and the girl behind me said "That is your room? They assigned us your hotel room". So I tried to put my key in the room. It would not work. She put her key in the room and it worked. So immediately I am thinking, a complete stranger has a key to my room and my room keys do not work.

So we both walked in the room and there is a guy and another girl lying across my beds in the hotel room. My luggage and personal items are still in the room of course. The girl lying across my bed was smoking weed. So the other girl told them to stop smoking and get out. She expressed to me that they did not touch my stuff. I said, okay. She said they gave us your room. We noticed that your stuff was in the room so I told them to wait in the room while I go get another room.

So I immediately rushed down and got another room key. Since I didn't know these group of individuals and I didn't know if they were up to something or not. They could have been mass murderers. I didn't argue with them. I just said that's fine. So they left my room. I immediately packed up all my items for the 3rd time that week and went down to the front desk and told them what happened. She said she was sorry and questioned me on why I changed rooms before, like it was my fault that this happened. I furiously had to explain to her why. She said she would give me a discount for the mistake that happened that night. But I work for the government, they are more worried about my safety and security than anything. I could have been tied up, raped, and/or even killed by 3 individuals in my room because Marriott made a mistake and assigned my room to someone else.

They could have stolen all my belongings and even my identity. I am extremely furious and mad that this happened. Of course, I called around to other government rated hotels and they were booked. I could not leave and go somewhere else in the town. I finished my stay there till 12/17/2010. I have stayed at this hotel numerous times because of the people and receiving reward points. But I cannot stay somewhere where my safety is in danger. The question is: What if I did not show up when I did? Would Fairfield Inn inform me that people were in my room? There wasn't a message from the front desk or my phone stating that my room has changed or anything. What if my items had been stolen? How do you know if they didn't use my items or look through any of my belongings? There are many questions and not enough answers.

My home, mobile phone and email is on the Marriott website. I still have not received a survey yet. Plus, no one has called me from the hotel and apologized for the mishap or anything. When I returned to the office, I had to inform my team leader and division chief of the incident. My Government Military Safety Official was furious because of it being a safety and security concern. My entire government division has been told not to stay at this particular hotel based on this situation.

In return for all of this nonsense and as a Platinum member, the general manager offered a $231 refund and a free night stay at that particular hotel. That is it! I have stayed there so many times that I cannot count and this is all I receive in return. Once again, my managers were displeased with the response and the offer.

Here is a list of Top Allergy Content: Food Allergies, Skin Allergies, Eye Allergies, Dust Allergy, Latex Allergy, Sinusitis, Rhinitis. Here are the Top Asthma Content: Asthma Symptoms, Asthma Treatment, Childhood Asthma, Asthma Triggers, Asthma Screening Advertisements

For Pet Allergy, here is the information: Nearly half of U.S. households have a dog or cat. Pets provide companionship, security and a sense of comfort. Children often learn responsibility and lessons about life and death from pets. However, people with allergies should be cautious in deciding what type of pet they can safely bring into their home. Pet exposure may cause sneezing and wheezing. An estimated 10 percent of the population may be allergic to animals. A higher rate of 20 to 30 percent of individuals with asthma have pet allergy symptoms. Pets can cause problems to allergic patients in several ways. Their dander, or skin flakes, as well as their saliva and urine, can cause an allergic reaction. The animal hair is not considered to be a very significant allergen. However, the hair or fur can collect pollen, dust, mold and other allergens.

However Marriott has found a way to be hospitable to pet owners but not smokers? I can think of many ways Marriott helps those who offend others and Marriott accommodates them. Yet Marriott has not found a way to accommodate those who smoke? The only way to deal with a smoker is to throw them out into the elements? I'm starting a website that will urge those who smoke and stay in a Marriott to score their surveys with a big fat zero until they come up with a way to accommodate smokers. So what do you think of that? In the meantime, the survey I will be filling out this week will equal zero.

On September 04, 2010, I and my fiance check in to this hotel between 1:00 to 2:00 am in the morning from a long driving from Los Angeles, since I usually check in to Marriott hotel and their services are good. I decided to have reservation to this location since it was near to my sister's house who lives in Newark. After checking in, we went straight to our room and sleep because we were so tired. When I woke up in the morning, I look around to find if I can not smoke. I did not see any sign so what I did was smoked. After smoking I called up the front desk to ask for extra towel, they did sent the towel, I am sure that when the person who brought the towel smells the cigarette and told the manager.

The manager called up with raised voice and told me that he will charge my card $250.00 for cleaning and we have to move out of the hotel. I am not denying that I did smoke but I told the manager there is no sign and nobody told us that this is not a smoking facility. Instead of explaining to me, he ask me to pack our things and move out. I went down and talk to him personally. I even beg him that I will not do it again since I knew now that I can not smoke. Instead of talking to me in a professional way, he embarrassed us and he said its the California law. I asked him where is the sign, he showed me the key holder and showed me the warning inside. I explained to him that I can't even read it because it was to small and nobody told us that there is a warning inside that key holder and I was so tired and sleepy that time and I don't have time to read it.

I don't complain that I was penalized by my action what I am complaining was the way he treated us, he treated us like a criminals. I was so embarrassed, disgusted and humiliated. The management must have their managers train how to deal with situation like this, how to talk to customers and respect their customers not to treat us like animals. We stayed to this place five hours and charged us $498.00. What we experience was a nightmare.

Because of the valet, we had to call ahead for our car before coming down so they could go get it. This would work if they didn't have one guy working on a Sunday morning. The phone was never answered. We had to go down and wait even longer. That same day, our door ended up not working and it took a long time to get someone up there to fix it and then to come back once they figured out the problem. We had plans to go and do things, but had to change them due to having to wait on this. Lastly, we have now returned home and the "incidental funds" that they reserved from my husband’s bank account have not been returned. We had no damage, room service, or programs ordered that would have resulted in this money used. When I went online to file a complaint on Marriott's website, there is no assistance provided or contact information.

When I complained to the Front Desk Manager, Anthony **, he brushed me off, with this, "Awe shucks" routine. Not what I expected from a Marriott Hotel. When I asked to speak with a GM, he explained that he was it, and that's just the way it was. I can see a one time hit on the card for $50.00 or $75.00 bucks, but $75.00 per day? I then offered to post cash, and have the charges reversed off my card. Another song and dance, that it was not that simple, and could not be accommodated? Since when can't a Charge Card be swiped again, in reverse, and cancel out the charges? Not to mention, Marriott Hotels costing me six(6) overdraft fee(s). "It was just unfortunate," I was told, that I didn't understand the rules. He also pointed out a sign on the Front Desk. He explained to me that it spells out everything. He's correct! Everything but the part about hitting up my Charge Card for $500.00 unexpected dollars!

I have a few family members in important positions within the media. I'm going to be sure to give Marriott Hotels $500.00 worth of free advertising! I'll never stay, and I'll make sure I tell everyone I can, not to stay at any Marriott's Hotels Worldwide. It's 'The Worst'! " hotel stay experience ever, and I'm 51 years old! Damages: Two(2) Night(s) - Parking $100.00 Plus, unexpected rate increase $234.00 - bank overdraft fee(s)

When she finally corrected the reservation, I asked her to repeat the information back to me (just to make sure she wasn't messing around with my anniversary gateaway). She told me to check my email and refused to repeat the information. I know that this may seem nothing to a lot of people, however, I had much higher expectations from Marriott. At least over the years, we always had great experiences with them. Is this just a fluke that's caused by this individual, or is Marriott going downhill? I'd like to hear from other people.

I asked her why they didn't advise their customers upon check-in that there was a problem. She said she didn't know. She apologized but could do nothing, offered nothing. Apparently, the hotel has no intention of addressing the situation. They just allowed their customers to be preyed upon by the vandals and crooks. We have been loyal customers to Marriott, but they didn't return any of that. They instead knowingly put us at risk, our very safety. During our two-night stay, we witnessed crime on both nights. The hotel has gone down since we stayed there all those months. Marriott is obviously using it as a cash cow. They are extracting every penny they can get and returning nothing to the once beautiful and safe area that provided comfort to so many during their stay away from home.

The furniture is worn, the breakfast frozen fruit was disgusting. We couldn't even depend on the little things we once took for granted like printing our boarding passes from the business center. Yes, the printer contained no ink. The staff doesn't care. The hotel wants a high price for these rooms. When we pay well over 100 dollars a night for a hotel, we expect some sense of safety. This is not true at the Fossil Creek Residence Inn. Think twice before you shell out big bucks to be vandalized. The hotel staff is well aware of the crime and they choose to do nothing about it. They should, at the very least, inform their customers that if they stay there, they are subjected to being victimized by crime.

The shuttles have electronic signs stating their hotel name. I waited longer than 15 minutes, but finally a Marriott came- it was not, however, the driver told me- for the Courtyard Marriott. Apparently there are two Marriott on Century Blvd. The driver told me the next shuttle would be for the Marriott. So- at 3AM EST, I watched and waited while more than sixty people got on their shuttles- no Courtyard Marriott. I called 411 and reported this to the receptionist who said her name was Kathy. She said the shuttle would say "Sheraton Gateway" or "Embassy Suites." By now I was demoralized, exhausted and ill and had been waiting an hour. I was not rude, just so irritated- how am I supposed to know that, exactly?

I know I saw Embassy Suites go by a couple of times. No one was left there but me. I waited a while longer, gave up and went to a taxi. I cannot adequately convey the extent of my exhaustion. I am prone to migraine headaches- not the healthiest person- I am 58, and I just wanted a bed. The taxi driver wanted an address. He argued with me as I called the hotel again to ask this. Kathy answered and clearly said the connection was bad- I should call back and hung up cheerfully. I really think she did this on purpose because I was so annoyed on the first call. I had had to call 411 again for this. I called a third 411, and I said "Hiiiiiiii. "

She responded this time and gave me the address. The cab driver couldn't really see the addresses on these huge hotels- he pulled up to a Marriott and asked the valets if it was the Courtyard Marriott. They said yes. I said yay, and got out. I took all my luggage to the reception desk. It was not the Courtyard Marriott. I cried. I do not cry easily, but I was so extremely exasperated and exhausted. The registration agent- a young man- put a square box of tissues on the counter. I don't really know- I was just crying- "The men outside SAID this was it!! They told my cab driver!! "He kept saying "Can I offer you a Kleenex, ma'am? " I stopped and looked at him for about a full minute.

He did nothing but push the tissue box towards me. No calling of the Courtyard to transfer my reservation, not calling of another cab, just Kleenex. Raised eyebrows. Pushes it a little more. I turned and left. Cried to the valets who had said this was it. They were much better than this agent- got me another cab they paid for, gave me a bottle of water- this cab went a block backwards to a corner of the airport where- miracle of miracles- there is something called the Courtyard Marriott.

When this cabbie stopped there, apparently there was a pirate cab in front of him. My driver was Ethiopian, I think, and he was arguing and arguing with the cab driver ahead of him- that he was not allowed to pick up people there- he wasn't getting out my bags- now at least four o'clock in the morning, EST. I grabbed it myself and ran into the hotel where I was still crying and angry. Girl said she was sorry. The guy- one Shelby I believe- telling me the shuttle is marked and I am wrong. He went into a back room. I say to her- "Why is he arguing with me? Is he trying to get me more upset? I don't think it's possible. "

When someone is so upset, I think the best thing to do is to say you are sorry, talk softly, and try to undo whatever is the problem somehow. I got a look at that shuttle while waiting for a cab the next morning- the sign changes from "Sheraton Gateway" for a few seconds to "Courtyard" for a few seconds to "Embassy Suites" for a few seconds. If the only hotel mentioned by name is the Sheraton, how on Earth would I know that this is a Marriott shuttle? It's also entirely likely that - in the few seconds that the shuttle appears near the pick-up- even the word "Courtyard" would not appear. The room- I find the way the cupboards bisect the room odd and sterile- here I just want to tell you what I think because- living on Catalina Island, I need to come into town every month and stay in hotels to do errands, so I stay in lots of hotels.

Whatever about the design- there is a constant roaring noise in there. I could not tell if it came from outside or inside- I tried turning off the ventilator. The noise was constant. I saw a nylon tag stay on the floor- the kind you cut off of clothing. The room looks clean, but that indicates it isn't very thoroughly vacuumed. Your water is not hot- the only hot indicator runs at a tiny drip. As I stay in many hotels, it seems to me you all pay lots of water bills while your guest wait for hot water. It seems the tankless water heater would be just the thing for you. A hot bath or shower is a real necessity- I do not see how it could be possible in that room- Room 221-the hot water emerges in a tiny trickle.

The breakfast is odd also- why can I have dinner or lunch in my room and not breakfast- the one meal I'd really, really like to have in my room? What sense does that make? The set-up of breakfast was confusing to me. I took a paper cup of coffee and it was taken off the table and replaced with a cup. The Danish seemed stale.

Well. I needed a taxi then too, and the woman at the desk then told me the outside valet would get one for me. I waited outside and the valet was not around. I waited a while. I went back in. She said again he would help me- apparently she does not directly communicate with him- that was unclear to me. I asked him when I finally saw him, he said there was one at the curb. Sure enough- another fifteen minutes later, I realize that a taxi has been sitting at the Taxi stand all along. I saw its roof- it was an SUV type. I thought it was just an odd color SUV and not a taxi. Why does the receptionist unaware that there is a taxi stand right outside the drive? Why can she not say to me there is taxi stand to the right at the curb?

She is gone until Wed. I call her on Wed and she says she has not had time to look over the video but will right now. I call back Wed afternoon and she tells me she will call me, she is being pretty rude at this point. So Thurs mid morning (almost 7 days since this happened) she tells me she reviewed the video but has no audio and she does not know if it's morning or evening and does not have the time to look that far back. She then tells me that my card was swiped thru their machine and someone did in fact stay in that room. I asked her if they require picture ID, I was told no. She said she has done all she can to help me. I told her that no she hasn't, I am not paying $169.71 for a room I did not stay in; I did not authorize. I was told, "well, call our 1-800-marriott if you don't like my answer!"

The mouse looked decayed with no hair and when you look at it, you can see the internal organs. Just the thought of eating's its hearing accidentally while swimming in it. I took pictures but too bad I can't post them on here for you to see. Anyhow so I called the front desk and at that time 5:30pm on a weekday they didn't have a single supervisor or a manager on shift. Katherine I think was her name. So K (Katherine) came out and we showed her. Her reaction was ohh wow!

She got on the Nextel and called some engineering guy/Pool guy and he came and fished the Mouse out of the water and threw it in the garbage. She could have thrown it in garbage which probably was in the back or out of the area but no; they decided to chuck it in the garbage in the pool area. The Smell was awful. Since no managers were available and not once did the three of us got hey I'm sorry or we apologize. All she said were we will be ok and nothing to be worried about that the chlorine would take care of all the germs.

We will have to shock the pool and pool will be closed and we can go use the pool next door. (Adjacent hotel). OMG we are freaking out about what we just got in us it's not about the pool lady! Does chlorine kill rabies? I mean that mouse was such a bad shape I'm sure it leaked bodily fluid and what about the hair? I mean that's what grosses me out the most. We probably drank the hair since it was a bald mouse. I mean how many bald mice you see. So to make a long story short. We never got an apology and I think they are lying about it would kill everything. I haven't got tested yet but it's been 2 weeks and I have been having bad headaches for the past 3 days. Anyhow, just bad service and horrible looking mouse that's been in the pool for awhile I'm sure.

On 05/13/2010, I decided that I wanted to move closer to work and therefore inquired with the Marriott Residence Inn in West Springfield, MA on the feasibility of switching facilities. Speaking directly with Mary at the Marriott Residence Inn in West Springfield, Ma I was assured that my contract with the Windsor, CT location would be honored. I relocated to the Marriott Residence Inn in West Springfield, MA on 05/16/2010. On 07/06/2010, I spoke with Mary and she stated that they would not honor the original rates because he/she had never heard of such an arrangement or Government policy. I contacted my Agency's Regional Fiscal branch to obtain documentation that fully explained the rates and travel policy. In the meantime, the Marriott Residence Inn in West Springfield, MA began charging me the higher rates.

I then attempted unsuccessfully to contact the General Manager of the hotel to see if the original contract would be honored. The GM, Tod ***, stated that Mary did not remember any such conversation with me on honoring the Windsor, CT location's contract even though the GM did in fact confirm that such a contract existed at the Residence Inn in Windsor, CT. The GM stated that the best he/she could do for me was to charge a new rate of $89 per night beginning that current date (07/14/2010) with no mention of going back retroactively. This rate is significantly higher than the rate of $58.20 (2/3 rte) that was located in the contract. This is completely unacceptable. I located a competitor in the area and have since checked out of the Marriott Residence Inn in West Springfield, MA after paying off my balance in full.

I expected a much higher level of service from this company and I am quite disappointed. I find the business practices of the management staff at the Marriott Residence Inn in West Springfield, MA to be very suspect and I discourage anyone from frequenting this establishment.

I wanted to send my letters to my family one year in advance and I explained to Neil the essence of situation. It was a terrible process w/ Neil, I was given the run around, and I asked to speak to a manager. He came back on the phone 3 times trying to explain that it was too early and repeating the same thing over and over. I began to get very upset and I told him that I wanted to speak to a manager now!

I finally got his manager, whom promised he would work on getting me a group rate in the next two days and he would have Neil get back to me with it. I told him I "did not" want to deal with Neil. Two days passed and on the 3rd day, the manager called me and gave me group rate and said he would send me a sales agreement. The contract came from Neil and I shook my head, but I figured I would give Neil another chance. I sent my letters out to my family members this past Monday 7/26/10. I am very upset on the lack of customer service I have received and I have not even stayed at the hotel yet. What can be done to rectify this situation?

I have filed a complaint with the Better Business and then was completely harnessed by their worker named Anthony. He called me and actually screamed at me, called me stupid and laughed at me. Dealing with them has been a nightmare! I will never stay at another hotel owned by the Marriott, ever! They are rude and have no idea what the word 'customer service' means.

Their worked assured me I could cancel the room or I would have never cancelled the room. Then they refused to stand by what they quoted me. Marriott left a bad taste in my mouth! Just saying, stay anywhere else!

We again arrived back at the Marriott Courtyard, Aventura, Florida, on the night of the 20th. My 22-year old daughter woke in the middle of the night to something crawling in her bed--she was covered in ants! She ran out of the room, down the hall to our room and banged on the door. She had ants in her hair (she has long hair) and in her pajamas. We called down to the front desk and were told that there were no other rooms available, that they would have an exterminator come up and take care of the ants in the morning!

Meanwhile, our two children spent the rest of the night in our room (thankfully, we had two beds). Upon checkout on the 21st, we woke up to find the rooms already charged to my credit card. I called a second time down to the front desk for the hotel manager. He was not in and the assistant manager was in a meeting (on a Sunday morning). I tried to work out a discount or credit to my bill prior to my departure, but was informed that I would have to speak to one of the managers.

Later that morning, when I finally reached the hotel manager, I was told that I would not be receiving a credit for the ant-infested hotel room. Yes, there were ants in the room, and yes, they did spray but I was told they were sugar ants and no one is allergic to sugar ants. In essence, the manager told me I was lying. Meanwhile, we had a dilemma--we were working a large event at Dolphin Stadium, Jazz in The Gardens and my son needed to take our daughter home. Her legs and other parts of her body had red marks, her ankles were swollen and she had a fever. They left and drove 14 hours back to North Carolina. Meanwhile, we had to find, hire and pay for two additional people to work on the last day of the event.

To date, we have not received a refund. We were told that we have to prove that Emily had a reaction to the ants in the hotel room. My husband and I felt that waking to a bed full of ants crawling on her body was stressful enough. We have been Marriott Club members since 1999, Silver Elite members since 2004. Our daughter was very traumatized over this experience.

According to the hotel manager, "There was no way that we are refunding you anything for your room. We have never heard of anyone experiencing an allergic reaction to ants--bugs in the hotel rooms are no big deal in Florida--you should expect to find them there, after all, it is Florida. No, we cannot provide you with another room. It is the height of tourist season and we have no other rooms. You are simply trying to get out of paying for your rooms. At the end of the day, our books have to balance."

Here's my take: I will report this to the Florida Environmental Health Department. I will report this to any and all sites on the Internet. I will report this to Marriott Corporate (not that they have offered to do anything either). We will never stay at a Marriott hotel ever again. We have been visiting Florida for most of our lives and never experienced bugs in a hotel room.

Do not stay at the Marriott Courtyard, Aventura, FL! All they want is your money--forget about cleanliness and courtesy because that is not their focus. Their bottom line is, it doesn't matter what might happen to you! This has been a nightmare for our daughter--a scene right out of a horror movie. By the way, our hotel bill for 2 nights was $921.70. We were only asking for a refund of $191.00.

We checked in on May 27th by being guest of a current Marriott Employee, who faxed the required documentation to the lobby counter. We requested that a refrigerator and microwave be sent to our room ASAP due to our baby. It took about 5 hours and multiple calls to finally get what was promised. One of the Managers on Duty so understood that she even gave us a complementary breakfast for my entire family.

Around midnight of May 29th the invoice/bill was sent underneath our door. My wife did open the bill and noticed that there were phone calls charged that were not made by us. At that moment my wife called the front desk to dispute the charges. Billy **, Manager on Duty after arguing with my wife over two phone calls worth less that $2 dollars did accused me and my wife of taking advantage of the hotel by asking for free stuff, free meals, calling the front desk to place false complaints. Mr. ** also had the audacity of calling our friend's supervisor to tell him that we were an inconvenience to the Addison hotel.

I went to bed humiliated, ashamed and disgusted by the way that we were identify and targeted. Few hours later I woke up with my heart racing. Around 0600 we called the front desk to request an EMT to check my heart. EMTs from the Addison Fire Department came in to our room at which time an EKG was performed proving Atrial Fribulation. I was rushed to the Baylor Plano Heart Hospital at which time I was placed in ICU. When I called my wife from ICU, she told me that she felt helpless by not knowing anyone in Dallas, by also having to care of our three girls, age range from 12 to 1 year old and not knowing the area.

I asked if the hotel provided any assistant to mitigate the suffering. Her answer was no, no one called from the hotel to render any assistant while I was in ICU. As a matter of fact the day time manager did acknowledge to my wife that the fact that Mr. Billy ** called our sponsor's friend's supervisor to complaint against us was inappropriate at which time she did apologized for it.

Because of not having anyone in Dallas to care for my wife and three girls, she was forced to extend her stay for one more night with almost no money to pay for just because she did not know anything about Dallas neither the hotel provided any help. I was given anxiety medication while in ICU just to cope with my family situation at the Marriott. The following day, May 30th, I was discharged from the Hospital at which time a friend came in all the way from Austin just to pick me up to go back to the hotel to check out. When I crossed that lobby I felt humiliated and ashamed by the way we were mistreated and humiliated. May be the fact that we are Hispanics may have been a factor, but we are all US Citizens by birth and army career with 19 years of service.

Today my wife called the hotel again to gather some names in order to get all the information for a legal review by the Texas Bar Association. Linn, the Manager on Duty was amazed with all the things that happened through the process. I have been on convalescent leave since the day that I left the hotel on May 30th until tomorrow when I am having a heart ablation to see what kind of damage was caused by the incident in May. I have been under blood thinner ever since and facing a possible medical discharge by the Army.

While on the phone with Linn, I was transferred to Mr. R. from the Lost Prevention Department to make an official report. The way that Mr. R. talked to me and my wife was the way that a criminal investigator talks to a suspect/subject. She was arrogant, mean, challenging and rude to a point when he told me that he did not have time for me. That is the kind of typical behavior and customer service expected by the Marriott Quorum Addison hotel employees. We were treated less than nothing and we will seek a legal way to fix it.

The next day I told the manager about this problem and said I was really disappointed. He later called me and offered me a free breakfast, but I refused because we had plans. Then he offered me $50 off the bill, which I accepted at the time. Later that night I washed all of our clothes because we had been traveling for 4 nights. After I went to the (four) dryers to get the clothes I found that they were still wet, so I added more coins to the four dryers. I came back to find them still wet. Then I called the reception and asked them to have a look at it. They said it was not their concern (even though it was in their hotel). I called the manager and asked him to have a look. At that time I was quite angry at the low level of service at the hotel. He said he would take $100 off my bill. I said no to the money, and I told him I want to make an official complaint and he said I could go down to reception to fill in a form.

Still, after 4 hours of trying to wash and dry my clothes, they were still wet and the flint box was not working so flint went through all my clothes. We had to wear dirty clothes for the final day. I told Mr. ** downstairs of my above problem and he said he would send it off to the head office. I waited for a week or so before I contacted Marriott. Now they are just pushing me between departments (complaints and customer services) and trying to change the facts of the problem. They also told me that they spoke with the room cleaner 2 weeks after the incident and said that the floor was clean and no items were left on the floor. I can’t believe they are lying! I spoke with them on the phone for so many hours now.

While we were at dinner she calls my house in Tennessee and tells my family at home to tell us we've been put out of our rooms. I go back to the hotel leaving our Atlanta family at restaurant. I asked why we were getting put out and she said I offended her and her housekeeper. They both were Hispanic but I know there is freedom of speech in the amendment. I feel me and my family were discriminated against and every time I've been to Atlanta I've stayed there. I had to go get a room at the 12 they gave me and my family free rooms the rest of that weekend. I had a talk with my lawyer and he said I should talk to someone from corporate first to see what action you will take. Caused my family to be depressed, discriminated against, singled out and I lived in America. All my life I work hard for my family to have my money taken and put out with all my kids with me was totally wrong

On 2 occasions within 20 seconds, she called me a "** cracker". Yes, I am Caucasian and she was African/American. This was completely shocking to me. I called AMEX to immediately dispute the charge. I talked to the manager the next morning and explained everything that had gone on. Later in the week, I heard back and was told that I was compensated by not being charged for the room that I did not stay in. I called customer service again and was again told that was all they were going to do. I then called Mr. Marriot's office and was told that was all that was going to be done. I guess when a white person is discriminated against, it is easy to let it go. Having been a rewards member for 10 years, I am through with Marriot! I hope someone learns from this.

I asked the gentleman to please have his manager to call me back. I never received that call. I called back and spoke to the operations supervisor and he was of no assistance. I reminded him that I had at least four previous stay with this hotel in less than 3 months and I never had this problem before because I am not a smoker. He was told me that it had been verified and that was the end of it. I am very dissatisfied with service and treatment that I have received from this so called management. I will never stay with them again. That may not mean much to the staff; however, I am an employee of the federal government who travels frequently and will let my fellow co-workers know about the treatment that I received and the unfair charges to my credit card. It caused my bank account to be overdrawn, which resulted in additional fees.

With the other clerk's assistance, my room was located. On April 7th at checkout, I chose to check out very early in the morning (to avoid road traffic). There was no luggage cart and only one desk clerk. I informed her that I was in a concierge room and was checking out. I told her that while I didn't need help loading the luggage, I would like a cart. I was told that there were none. (That was already observed prior to my contact with her). I asked if she could locate one, and her reply was, "I don't know where they are." I kept my composure, went back to my room and had to make several trips with luggage (from top floor to my car).

Upon my return home, I had to file two complaints with Marriott before I was finally contacted by Mr. Scott ** (hotel manager). He informed me that the hotel was in the process of clerk training during my stay and that was the reason for the problems I encountered. It seems that if training were the issue, the clerk on duty during my checkout should have had someone with her. As she didn't, I feel it was not a training issue or else, a lot more training is needed before they are allowed to deal with the public by themselves.

Mr **'s email also offered for me to call him direct and he would personally assist me with a reservation and compensation--a one night stay. I informed him that was a nice offer, but reminded him that "a first impression is a lasting one." The free night stay would be nice, but why would I subject myself to the remote possibility of yet another problem with under-trained staff (overall, it wouldn't be worth it)?

Today, I wrote to Mr. ** and declined his offer. I only hope that Mr. ** takes care of the issues at his hotel. In closing, if my stay encountered two issues, how many other issues are going on there? I'm convinced that mine wasn't the only one. It is obvious that Mr. ** has his hands full.

No apologies or concern was shown. When I finally got hold of the manager two days later her first response was "can I help you?" in a very off hand manner. I explained the situation which she was already aware of and filled in the accident form. She said "our insurance company will be in touch with you, I don't know when". No apology, no concern shown, just really off-hand. I now have a small scar under my eye.

I called downstairs and asked for a manager to come upstairs. When the housekeeping manager came upstairs (Melinda) she acted like this wasn't an issue, and offered me another room. Now why would I wanna stay in this hotel when the bed wasn't changed. I want my money back. I'm still waiting for a refund. I left there as quick as feet could walk. I would never advice anyone to stay in that nasty hotel.

We all went to our friend’s room and had some drinks. Nobody was in our room. Our children were with swimming and with friends. My friend and I walked to my room for something and 2 men told us they had complaints of noise from our room and if it did not stop we were going to have to leave. I told them nobody had been in the room most of the night so how could there have been noise from that room. He told us if I did not cooperate we would have to leave. He did not care to listen and then called the police when my husband tried to explain the incident in the lounge. They told us we have 5 minutes to leave or go to jail. I became very upset because the hall was full of people.

As we were leaving, the woman who was the manager of the lounge that evening was standing at the top of the escalators with a smile on her face. I have never been treated so rude before in my life. My 16 year old son even tried very calmly to explain and no one would listen.

I finally spoke to the manager, Ed and explained my request even telling him that my family already had a reservation at another hotel in the area but would consider changing it and stay at his hotel. Ed told me no, he would not honor my certificate and that they give out those certificates with the expectation that the recipient will never be able to use them before they expire! He said that they don't want to spend the $250 value of the certificate. I reminded him that I wanted to bring him 6 guests to his hotel and possibly future business.

I told Ed that I lived in the area and had family, including my parents who live on Hutchinson Island very close to his hotel. We often have guests come into town that look to stay in a hotel. Ed just said that it was too bad and that he also lived in town and was sure we would cross paths again. Ed was extremely rude to me and unaccommodating. I hung up very angry with Ed who represented the Marriott as their manager, not because he wouldn't honor my gift certificate, but how rude he was to me. I felt he should have encouraged my family to stay at his hotel even if it was by offering a discount for the rooms.

I will not recommend the Courtyard Marriott. As a matter of fact, I will tell everyone I know how rude and unaccommodating they are!

We asked the first night that our room be cleaned by 10AM the next day. We had to wake up at 4AM and show our dogs at 8AM. After showing, we like to return to our room to rest and feed and walk the dogs. We stayed four days and we had to wait each day until after the maids' lunch hour for our room to be cleaned. This meant we could not relax or take a nap, since we knew the maid was due to come at any time. This simple request to clean the room before 9 or 10AM was just too much for them. We were charged a $100 pet deposit and our dogs did absolutely no damage. We pick up after them in the yard and had to dodge messes that other guests left in the yard. We found out the La Quinta next door does not charge a pet fee.

We have always felt Marriott was a step above a lot of hotels, but cannot believe you put your name on this hotel. The mattress was very uncomfortable, the pillows were old and dirty, the linens worn out, the kitchen light taped together and the whole place left us feeling unclean and unrested. We feel the pet deposit unfair. Our room had no damage and it should be refunded if there is no damage. We have never been in a Motel 6, but it has to be better than this Marriott. The facility was not relaxing or comfortable. We could not wait to get home and shower in a clean environment. Marriot's room was old, outdated and left us feeling as though we slept with bedbugs.

The transaction was also taken off Cossandra's card. The cashier stated she never received cash money. Leticia and Cossandra went in the hotel on the morning of February 25, 2010 to meet with the general manager, Eileen **. He stated there was no cash purchases showing my $114.00. It was stolen from me just like that.

We got to stay at the villas for three days two nights free to visit the sales center. This is an impressive property with several things to do. The problem starts with the offer. We were told that if we bought an extra 100,000 points we could stay at the Marriott resort in Hawaii and the extra 100,000 points would pay for most of the air fair. Air fair points were true, but could we stay at the big resort? We found out no way. In the meeting the sales person told my wife and I we could only sell the Villas only thru the Marriott. Lie. after spending $30,000.00 and $950.00 per year taxes and yearly maintenance fees we can't even sell online with a time share company for $15,000.00. Not one offer after one year on sale! He made it very clear that your room, if you don't use it, could be easily rented for up to $600.00 per night. That would be $4200.00 per week. Not even close. Even with the company I'm using to sell (they also rent the rooms) I am down to $1200.00 per week and not one single offer in the past year. There is no protection for you as the consumer, no help. Believe me, the list goes on and on of the lies I was told by Marriott.

Yep, I know you should read all material you receive by the Marriott but first you want to believe the sales person and the backing of Marriott. The 878 page book you get has all kinds of information that protect Marriott. Make sure what they say or you ask for is shown to you in the hand book and make sure you understand what is truly said. The one thing I did was trust the sales person and what they were saying. The best way to buy a timeshare is to go online and pick up some other poor person’s losses. That person will be glad to sell it to you for less than half the price! You are much better off getting vacation packages online than buying a time share from Marriott.

Amazing to me you will get people that call me a liar. It will be my fault I didn't read all the details but that is why you ask questions to the sales person and have trust in the big companies that their sales reps are trained and tell the truth. Just go online and see the businesses that are trying to get owners of timeshares their money back. The cost to recover your loss is just added onto the loss you will take if you buy into one of these jokes! Good luck! My wife and I have had none!

I lost $30,000.00 and over $950.00 in yearly fees. I know I can't get rid of the time share and every year the cost of maintenance goes up along with tax increases. If you don't book a room (read the fine print) exactly as per required, you lose your time!

I explained that I was only asking because many other hotels offer discounts to military and their families and she said "well, that's their business, we don't". She said I don't possess a government ID and that I couldn't use the government discount. I told her that I have a military ID card and she said it doesn't count, it's only a dependent card and nothing more. I proceeded to tell her she was being a bit rude and she told me "that is your opinion" and ended the call. I have never been so offended. I expected more from the Marriott chain and was extremely surprised.

My father has stayed with them many times for business travel and he is the one who recommended them to me. As a military family member, I am truly hurt. I really do not appreciate being treated like a second class citizen. I will not ever recommend or stay at a Marriott hotel. I'll seek somewhere that is military-friendly.

Later I called her and told her that there were no tea bags in the room and if she could get some for me, and she said "No." Again I called her a few minutes later and told her that I had really asked for two beds in the room, and that there were no extra sheets in the room, no extra blankets in the room with the pullout couch, no extra pillows in the room, etc. I asked Raynita if she could get some for me, and she said "No." I was very disappointed with her answers but continued to let it go.

Some 30 minutes after the last conversation, Ms. R calls me from the front desk of this Residence Inn Marriott and confronts me. In no uncertain terms, she questions me. Behind her, I could hear her manager yelling at her to tell me things. Raynita repeats it to me, like I was her watchdog.

Ms R asks me, "You had called me several times earlier". I reply, "Yes, but you could not provide me a satisfactory answer for anything I asked for". Then she repeats what her supervisor is telling her (and I can hear the supervisor yelling at me). Ms R tells me, "If you are not happy, you can leave the room, and I will be happy to to give you a refund". I tell Ms. R that what she needs to give me is a discount not a refund. She tells me, "I cannot give you a refund, but if you want to leave, I will be happy to refund you your money". And Ms. R voice starts to change. I soon realize that she (and her supervisor) are now screaming at me. I ask Ms. R, "Who is that screaming on the background?". Ms R replies that it is her manager. I then hear Ms. R's manager yell at her saying, "He can check out if he wants to". I tell R that I do not appreciate her manager or her talking to me in that tone of voice.

Ms. R then tells me, "If you are not happy here, I will be happy to give you a refund." And then here comes the worst part. Ms R then tells me, "I can't have you calling ma all night long." I tell Ms. R that I am a former employee of Marriott Headquarters and have the means to report her plus her supervisor, to the Marriott Headquarters. Ms. R was fine with that as well. I am now reporting this bad experience to you here in this forum.

I do not believe that I have experienced a worse Marriott than this before. It looks like this employee (Ms R) and her supervisor, has this very bad African American approach to treating their customers. Needless to say more, I shall leave it at that. They neither used professional courtesy nor good language while communicating to me. I was very disheartened and unhappy with the way I was treated here by them. Needless to say, I suffered through the night without a pillow, a sheet and a blanket, while sleeping on that painfully hurting pull out couch. I will never stay at this Jackson Marriott Residence Inn again, and I shall not advise anybody else to stay here also. It is the worst Marriott ever.

I am an 8th grade Social Studies teacher. As part of my job, I run student field trips to Washington, DC through a tour company called Worldstrides. Prior to her diagnosis, Worldstides had offered us a free, expense paid trip to Nashville, Tennessee as a thank you for years of traveling with students. We were thrilled because it was something we normally would be unable to afford. Unfortunately, because of the effects of Jacqui's chemotherapy, we were unable to go. They were kind enough to instead offer us Flex vouchers for a 2-night stay at a Marriott anywhere in the US once she was feeling better. I accepted them, not knowing if we'd ever have the opportunity to use them.

In June of 2009, we received wonderful news. Jacqui was in remission. As a family, we had hopes of somehow finding a new normal for our lives. At around the same time, I read online that Jac's favorite artist, Bruce Springsteen, had announced a show in Saratoga, NY. He was not coming anywhere near Buffalo, but I figured since Worldstrides had offered the vouchers for a hotel, I could afford it and surprise Jacqui. As hokie as it sounds, listening to Springsteen songs on her iPod (Counting on a Miracle, The Rising, etc. ) was a source of strength for her during treatment.

I bought the tickets and booked the hotel on the same day, June 11th. I called Worldstrides and requested the vouchers and they mailed them out. When they arrived, I read the instructions and realized that they required that I would need to book the room through Marriott rewards. Since I had already had reserved the room, I called the Courtyard Marriot in Saratoga and asked if I needed to do anything with my room to use the Flex award vouchers. In what amounted to a 30-second conversation, the woman who answered the phone (I did not think to ask for a name) assured me that it would be no problem, and that I should just bring the vouchers in upon arrival. Perfect, I thought, what a wonderful way to surprise my wife. My in-laws agreed to watch the girls, and things seemed great.

August rolled around and we were excited. Jac was feeling stronger and we set off for the first time alone together in over a year. After our 5-hour drive from Buffalo, we arrived in Saratoga. I presented the vouchers to Jason at the front desk, and asked him if everything was alright. He said yes. We had a wonderful first night with dinner and shopping. After breakfast and a trip to Borders the next day, we arrived back at the hotel at 1:00 pm. A message was waiting for me in my room saying that there was a problem with the vouchers. I felt sick to my stomach. Medical bills had crippled our family. Jacqui insisted on trying to find some sort of solution and called Ms. ** at the front desk. Basically, we were informed that a room that we were led to believe was covered, would now cost us $700. We were told we should have known, and that it was racing season. I've never been to Saratoga before in my life, and I've never seen a horse race. We were being made to feel that we were somehow trying to cheat the Marriott out of money. We went to the concert that night, but to be honest, we both felt like crying.

The next day, we spoke with Sandy at the front desk before checkout, and she was wonderful. She took our vouchers and phone number and said she would do her best to get the situation resolved. We felt better. On our way home, just outside of Syracuse, however, our phone rang and she informed us that there was nothing that could be done. We looked at each other, both sick to our stomachs. The conversation then turned to how we could possibly afford back-to- school clothes for Adriana & Mia.

This morning, I went to the library and checked my credit card statement online. My card was charged $700. I realize organizations have rules and policies. I follow them everyday at my job. I also, however, realize that there are people, and individual circumstances behind every situation. In my profession, I do not treat every student the same. Some are foster kids, some are abused, some don't get breakfast. In those circumstances, I see the child and the policy, and then I make the decision. My wife and I tried to do the right thing. My mistakes were trusting a 30-second telephone conversation with one of your employees, and accepting that things were okay when Jason at the front desk told us they were when we checked in.

We were not trying to cheat your corporation out of money. The bottom line is the corporate bureaucracy of your organization has kicked a family that has gone through a living hell for the past year, just when it's trying to stand back up. It hurts. I pray that none of you ever have to experience a similar situation.

I contacted customer service per their website and was told the issue would be investigated. Days later, I got an email from the manager saying, my reservation could not be canceled because I had booked it at an advance rate and there would be no refunds. I tried explaining to her if the reservation could not be canceled why was I able to cancel it and get a confirmation number? Better yet, why wasn't I contacted and told my reservation could not be canceled, that way I could have at least stayed for my two nights. No resolution.

I contacted my credit card company, disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do. Still unsatisfied, I contacted the BBB and after weeks of disputing with Courtyard, the BBB ruled in their favor stating, "The company attempted to resolve the issue." There was no resolve, no apology and no attempt to issue a refund, nothing. I was told yet again, I would not receive a refund. Basically, I was bullied into paying $212.62 for nothing, no product or service was received. I don't know anybody who would be happy for paying their hard earned money for nothing in return.

I contacted my credit card company and disputed the charges, only to have the charges reappear two months later and told by my credit card company there was nothing more they could do. Still unsatisfied, I contacted the BBB. After weeks of disputing with Courtyard, the BBB ruled in their favor stating, "The company attempted to resolve the issue.” There was no resolve, no apology, no attempt to issue a refund - nothing. I was told yet again that I would not receive a refund. Basically, I was bullied into paying $212.62 for nothing - no product or service was received. I don't know anybody who would be happy for paying their hard earned money for nothing in return.

In the meantime, the writer called HSBC and spoke with Trisha, Billing Dispute Department, who kindly informed the writer that the amount in question was not yet posted to the account. Thus, she informed the writer of the procedures involved to dispute the charge in question. July 9, 2009, spoke with Brenda, hotel manager, who alleged to the writer that Mr. ** checked out of the hotel after 11:00AM, adamantly claimed that he left a note stating that he will return and that he left a pair of shoes in the room and for that reason, was billed an extra night. The writer spoke with Nicole, HSBC, who transferred the writer to Joseph, HSBC manager, regarding the overcharge and was informed that the funds were pending and not yet posted to the account. After the writer explained the situation, she was informed that a notation would be made on the account and advised that more information ought to be provided in writing and submitted to HSBC.

July 23, 2009, the writer spoke with Carla regarding the subject matter who provided the writer with the contact information to forward the disputed charge. The writer has been extensively traveling away on business and leisure staying at various hotels around the country. Recognized that the hotel chains' standard check-in/check-out policies have been consistently been after 11:00AM. Usually, upon the patron(s) request for an additional stay, the hotel staff, based from my experience, initiates asking permission as to whether they could process the guest's same major credit card or use another for additional room night(s) based upon the hotel's availability. One finds it hard to believe that a mere note or items left behind in the room indicates the guest's intent to stay an extra night and impose a charge, which is believed to be an excuse which is totally unacceptable.

When I arrived at the front desk the clerk informed me that she could have actually come up and got it but it was really the only break she had had all day. When I saw her she was reading a news stand novel, I put the brush on the counter and walked away. I returned to my room where I immediately called customer service and informed customer service of the incident. I was told that the general manager would contact me if not immediately, certainly first thing in the morning. The next day, I received no call. I called customer service again at 12:00 pm and said that I had not been contacted yet and explained my story again. I was contacted by the assistant manager shortly after that conversation and told him the story. He was apologetic but explained to me that the clerk needed a break and that is why she had not come up to get the brush. He then told me that he would conduct an internal investigation. He contacted me the next day and said he was prepared to offer me a gift certificate to Wal-Mart or something else for $30. Given the events that transpired, I told him I was insulted and hung up the phone.

I contacted customer service again and was encouraged when speaking with the agent as she clearly understood how sensitive of an issue this was. At this point, the general manager, Shawn **, had still not contacted me and no one had been up to my room to clean my bathroom sink some 18 hours later! The general manager finally contacted me and was apologetic yet continued to offer excuses for the desk clerk. After some discussion, he asked how he could fix the situation. I was trying to be reasonable but the customer service following the incident was so poor it was getting beyond reason. He asked if I was a Marriott rewards member and I said no. He said he could set me up as one and offered 100,000 points plus the points earned from my two-week stay and said he would try to get me platinum membership. I agreed to that and asked what guarantee I would have that this wouldn't happen again. He said his director of housekeeping would personally clean my room and he would inspect it daily. I said that would be acceptable.

I returned to my room to find it had finally been cleaned and a gift basket with a few snacks and two bottles of water along with two notes, one from the general manager and one from what appeared to be the head of housekeeping. This I believe happened on the 25th. I'm not sure who cleaned my room after that but the general manager did not personally inspect my room for the remainder of my stay as per our verbal agreement. Today, the 1st of July, I contacted customer service again after viewing my Marriott rewards account to find I had received a platinum membership but only 9,100 points were accounted for, 100,000 short of the 109,100 we had agreed on. Customer service called the general manager who in turn called me and said that he had offered me 20,000 points and that was the best he could do.

The bottom line is a pubic hair covered toilet brush was left on my tooth brush. I, the guest, was asked to bring it down the front desk. My bathroom was not cleaned following this incident for 18 hours. I was told by the general manager that he would personally inspect my room daily, that didn't happen. I was told I would be given 100,000 points plus the points earned from my two week stay. I was only given the points for my two-week stay. I have talked with the management at my company who are not pleased of these events as my company gets a government rate due to the annual number of rooms booked. In speaking with many of my associates, they consider me lucky that the toilet brush was left there because if it had been removed, I would still be brushing my teeth with that tooth brush. This posed serious health risks to me and my family. This is a serious incident and I have been given the runaround by the hotel staff. Unless something is done about this incident soon, I will aggressively pursue this matter through legal channels. I look forward to hearing from an authority soon.

"Thank you for contacting Marriott. We value your loyalty as a Marriott customer and appreciate the opportunity to provide you with information. Upon receipt of your message, we reviewed the documentation of action taken regarding your concern. We determined that the 20,000 Marriott Rewards points along with the Platinum Rewards Membership upgrade was given as a result of your reported issue. We have spoken with the general manager, Shawn **, and he has stated that the amount of Marriott Reward points he offered was 20,000. While we appreciate you feel this is not a suitable resolution regarding this issue, we are unable to honor your request for the additional 80,000 Marriott Reward points. We hope you understand our position in this matter. Thank you for choosing Marriott."

Now, we are well over 6 weeks and there is still no credit. I called the rewards department and they told me to call Vacation Ownership, who then told me that it was the rewards department that needed to deal with this. I really do not care who owns this within Marriott; all I care about is getting the credit. This has been a very unpleasant experience and has made me think twice about owning Vacation Ownership with Marriott.

I did take a tour with Starwood while in Maui too, just to get a comparison, and they credited their points to me within 10 days (that’s what I call keeping a promise). I am more likely to consider buying from Starwood than Marriott even though I like Marriott resorts better. Customer Service is a huge component in my decision and if this is an example of Marriott’s, then no thanks! Please get this fixed ASAP.

I also complained about the A/C unit inside the room which was not working. The problems I had was with room number 206. It was really hot and uncomfortable inside that room and as a guess of the Marriott Hotel, I have expected better. On the morning of 04/15/2009 at 9:15am, I had a chance to speak to April **, general manager of the Atlanta Northlake, and she stated to me that I didn't have to threaten her over the phone. She made that statement to me when all I said to her was that I want my money back from the room. Please handle these actions with your workers in this line of duty.

The handyman agreed that the room reeked and offered us a handicap room. We wanted our daughter to spend the weekend with us and the handicap room offered no privacy so it wouldn't have worked. Even though these rooms may have been fully booked, they were not yet fully occupied. I don't understand why we couldn't move and then they would have had time to refresh the air in room we were in. The ability of the employees to rectify a problem in this hotel is non-existent. These people have no idea what the word customer service means. Happy customers come back again and again to see their kids. This customer will never come back.

I went to the room after dusk and the only light was from the TV which I turned on by remote from the bed. I have heard that there is a little card by the phone that mentions the $250 cleaning fee for smoking, but I had no use for the phone, so why would I be expected to see it, or be inclined to read any of the numerous notices on the door or anywhere else since I've only stayed in a smoke free hotel once, and they announced that fact VERBALLY at check in. I'm not a renagade, and if I had known this, I either would not have checked in, or would have made the decision to stay and smoke outside.

The bill I received under the door was the room rate, but two days later, there was a non-descript $250 deduction from my checking account. I called the hotel and was told it was an authorization fee and would take 7-10 business days to come off of my account (still unacceptable. I went on making arrangements for paying future bills based on this, but it never came off, and not until I went back to the hotel, was I informed it was a cleaning fee.

My contention, again, is that one should be notified verbally and/or in writing, and be required to sign or initial (like a renta car) something to make them absolutely aware and liable for this fee, otherwise, I think it's an arbitrary fee without representation and legal support. Under the present clausless system of insufficient, random reminders there is an absolute possibility, if not probability, that they will be missed or necessarily overlooked.

I explained to the rep the hotel did not disclose any cancellation fees prior to me booking the reservation. The rep told me that I should have know their policy when I booked. Therefore I would be charged the fee of $110. I asked to speak to a manager, I was transferred to customer care. The customer care rep's attitude was worst than the reservation rep.

The customer care rep responded, you should have known the policy, it is too bad you have never stayed at a hotel. Anyone would know there is a charge if you do not cancel before 6pm. Again,I tried to explain it was impossible to cancel before 6pm if the reservation was not made until 10:30pm. The customer care rep stated those are the rules, your account will be charged. The Marriott Courtyard Fairfield is practicing deceptive business, they did not disclose their cancellation policy prior to booking the reservation. The hotel should not be allowed to charge fees without proper disclosure.

Now they (there were two persons who talked to me) claim that they told me that this was prepaid and non-refundable. Even if they had told me, I did not have the same understanding. I was thinking that it worked like booking a reservation in a hotel. I realized that my credit card has been charged for $199.00 and I asked for the refund and they are saying that it is not possible. Now they are saying that two people talked to me and explained everything to me. They are using this tactics to deceive people. I did not have the same understanding and when both the parties are not of the same mind, there is no legal contract.

They are just trying to use the letter of law as against the spirit of the law. I am really shocked that a company of the size of Marriott has to go to this extent to rob $200 from small people like me. Iam getting very suspicious of the Marriott name now and I do not want to go anywhere near this Las Vegas property. I would like to get back my money $199 since I never checked in and used any of their facilities

Well, I just got our bills and on my bank statement there is a charge for $22.77 for August 13th for Residence Inn Marriott at Spokane Valley. And there were two charges on my husband's credit card statement for $22.77 and $2.50 for August 13th. For one thing we weren't there on August 13th and another thing we didn't make any charges to the room. We definitely are pursuing this matter and won't quit until they debit our accounts and give us a written apology!

I called and spoke with the manager she said she try to get us something. We then went downstairs after 45 minutes of wait and she said she has something for u s. my son and wife had a room as well which we paid for by cash. After switching rooms, we noticed the air was not working right. I called the desk clerk and informed them of the air conditioner not working well; they told us it does work.

From there everything went down hill, the first morning for breakfast the food was only of what it should have been, as well as the second day. I ask the girl who was taken care of the items she said they had an unexpected rush of people come in. that would not make any sense since everyone in a big group makes reservations. It was clear to us the management has problems there and really do not give any hood what happen to customers and how they feel.

Our room was not cleaned the first night, we had a sign hanging on the door until 12:15 PM, and we left then and came back at 5:30pm the room was still not cleaned. I called the desk person and was told the cleaning crew left sorry. Nothing like we get it fixed or something else.

The shower curtains had molded on them not only our room our sons as well. I wrote all this down for Marriott to see, it was given to the manager, she in turn gave me 500 points back which is nuts since we had to pay 7400 points for one night.

I called the manager and it took her two days to get a hold of me, when I finally talked with her and gave her my dismay she was to busy to carry a conversation with me, she said she give me a another 500 points. I told her at least she should give me a room free, which meant 7400 for one day, since we had to sleep in a dirty room. However, according to her, it was ok; she said it was our room and our things! By no means is that a managers excuse nor should I t be. Please try to correct.

Well, guess what? They charged us! A Wopping $940.00! They have yet refused to honor their agreement not to charge. The person who accepted the reservation and made the promise is no longer working there so it is difficult to go to them and ask them to verify. The bottom line is that Marriott will never see my business again - ANYWHERE!

No family I know can afford to throw away $940.00

I sent digital photos the day I arrived home and have been in contact with them weekly to no avail. I am now on the hook for $1500.00 damage that I did not do. There was no vehicle inspection by the valet either on accepting the car or returning it to me.

$1500.00 damage to the front end of my 2005 Nissan Quest.

I made a police report and then worked with the claims department who read me the statute, but said they would refund my $5 tip to the maid. They claimed no liability, but reported that their records indicated that my backpack had not been turned in for several hours. They would not release their records citing proprietary information. The camera case still contained my business card, but the hotel made no effort to contact me. They claimed that all had been secure in their 'security office' and that I must have my camera and that it couldn't have been stolen. With continued efforts, they claimed they had no legal liability, but wanted to know what I would want. I wrote JW Marriott, and they continue to claim no liability. I have since purchased a new camera, but I have the emotional loss of losing the photos of my 25th wedding anniversary, which cannot be replaced. I asked for an expense paid vacation to replace my loss, but they say they will cover for my camera only. They did not mention that the instruction materials, batteries, memory card, battery charger, etc. were taken.

I went to the doctor first thing Monday morning (11/5) when they told me that I had Scabies. They asked me if I had traveled recently or stayed in a hotel. The only place I have stayed in the last month was the Marriot hotel and this started the day after our night there.

I am a very clean individual and to have this happen is just simply disgusting and horrifying. I was not allowed to go to work Monday because I was told I was heavily contagious. I needed to treat myself with insecticides to get rid of the mites living under my skin.

I got in contact with the hotel the week after and Robert S, the Director of Operations called me back and gave me his direct line. He finally returned my call on Friday 11/9 and told me there was no way I contracted this infection from his hotel and that they were not compensating me in any way. My husband stayed there as well and had a few spots on his body, too. He was treated with Elimite the same time I was.

Because of your hotel, I lost a day of work (unpaid) and have monsterous red bumps and streaks all over my body. I lost a day of work which cost be about $250. I had to pay for a doctor's visit and medication as well as the hotel room which was about $144. I am left with enormous spots, streaks, and welts on my entire body. I find it hard to concentrate at work because I am so itchy.

For 3 weeks after I've been working like a dog to get rid of these lice. Going thru her hair every day(and she has long hair!), doing the wash after wash, never stops, my washing machine has not stopped running after going thru 3 bottles of Tide. The Marriott replys that they went thru the room and found no infestation. How conveinent after the room was cleaned.

Besides feeling like we all got the cooties (everytime someone itches you think its lice!), they cost me 3 lice shampoos and sprays, 3 bottles of tide, the enormous water and gas bill I'll be getting from running the washer so much. They also ruined my vacation because it was cut short. We were supposed to go to Boston after N.H., but we had to come home and de-lice everything.

My family requested to check out early and have there money back in cash because they paid cash and was told by the general manager that they would have to receive a check it's now 07/20/07 @ 2:14 p.m. and he tells them the hotel doesn't have any money to refund them cash he would have to mail a check.

I've worked in 6 hotel @ the front office and knows very well that every hotel has cash. I would like to have a refund for the night my family traveled from Chicago to Birmingham and was put out the pool before closing time. There's no written policy stating you have to be quiet in the pool and you have to receive a check because the hotel doesn't have cash on hand.

We booked about 50 rooms or more at this hotel for this special day only to be treated like this. I booked my family at the Sun Suites Hotel a mile away and I'm having problems getting them their refunds. I will fly down there next week to file a suit for discrimination and refusal of refunds if nothing happens soon.

She was handed a form in which she was asked to sign stating she would not have any parties or loud noises in the room. But unfortunately she signed it with just a glance over and never had the actual importance of the form pointed out to her. On this form it states she would be charged an extra $500 for any damages, or disturbances that took place during her stay at the hotel.

Sat night she had a party to celebrate her birthday and unfortunately had some uninvited guests who would not quiet down and the security had to be called. They told her that she had been given three warnings and the last warning she and her friends were evicted from the room.

This was approximately 11pm and she was in tears over this disruption of her celebration and the rudeness of the security officer and night manager of this hotel. I called to make a complaint to customers service and they passed my complaint onto the General Manager, of this particular hotel, in which he refunded $196. for the night she didnt stay. I went to the hotel today to give them the gift certificates and spoke to him about this situation. And he was not very congenial at all with the situation that had take place at his hotel.

Now I have personally stayed there on many occasions and never have been asked to sign this form. Three years ago this same young women graduated from high school and had her party at the same hotel. I too celebrated my 60th birthday and never saw this form. I am protesting the fact that anytime you sign a legal document? the main information is always outlined and you are provided with the form. When she asked to have the form, they refused her and told her she would have to wait until Monday.

I then waited until April 4th and contacted the hotel Manager and she told me that she had sent this to the corperate office and has not heard back. I then called the Marriott customer care and exlpained the situation. They then contacted the hotel manager and she out right lied and said she had received it until April 2nd, she then retractred her statement and said she had received it on March 28th.

Since then I have been in contact with Mr. Marriott's consumer affairs department. I was told that they would pay the estitmate if I signed a release form. The problem is the estimates states that due to not be able to open the door they could not assess all of the damage and that there may be more damage once they start the repair. So I informed the the consumer affairs department I could sign the release form until the vehicle had been fixed. Then April 24th I was told by the consumer affairs department that a check was being sent out to cover the cost of the repairs via DHL.

I then called the consumer affairs department on April 30th to inform them that I had not received the check. I was then told that the check would be released when I signed the release form and agian I told then I could not sign the form, if they find other damages I would be responsable to pay for them and that is not acceptable. They then called me back on May 1st and said they would be going thru thier insurance company and I should here from someone in a couple days to arrange for an estimate. It is now May 3rd and I have not heard from their insurance company and have left messages for them to call me back and I have had no response.

The security officer did NOTHING to help me. In fact, he was rude beyond measure, I had to fight with him just to get him to finally let me drop off my bags in the lobby. He was much more concerned with scolding me because I was in the driveway and that this area was reserved for taxis at that time of night (however, there were none in sight at the time). His only concern and, I repeat, only concern was with protecting the driveway not me. It was quite obvious to me that this was what he understood his job to to be.

It would have been very easy for the security officer to follow me down to the parking level or accompany me as I parked my car myself. I can assure you that this man had no thoughts of protecting me. The only time he went down to the garage was AFTER I came back up alone. I got the feeling that he felt that he was the Sheriff and wanted to be sure I had parked in the correct space/area. This man was poorly trained, had no social skills and spoke very poor EnglishI could barely understand him.

Its my belief that Marriott just hired the cheapest labor they could find for late night security and probably spent no time in training this person for the job. What is a security officer for if not to make your guests feel secure?

All of the bride and groom's time, money and efforts were wasted on the goody bags that never were distributed! Needless to say, we were too upset to stay (the bride left in tears!), and were promised that our credit cards would not be charged! Or so we thought....they were! $141.10 later, and no hotel stay, we were in deed charged for the stay that never was!

Oh, and good luck getting help from the manager or group sales representative - the manager's are unavailable to speak to you and the group sales representative doesn't care either, in fact she laughed in my face numerous times during our telephone conversations!

Some people got emails explaining the errors and others did not (probably based on the method of booking, Travelocity, direct etc) and will be in for a surprise when they show up and Marriott informs them they have no reservation even though they required us to confirm our credit cards and gave us a confirmation #s as below.

This is just unacceptable behavior on Marriotts part. I have xed out the personal information of the conformation email that is supposed to be guaranteed according to Marriotts on admission but June the inventory manager feels other wise.

When I first checked in around 1am on 9/16, the night clerk gave me the key that didn't work at all, I couldn't get in through a side entrance not to mention into my room, and I had to drag all my luggage all the way back to the front entrance, it was not until that moment did he come up and told me 'I'm sorry, I messed up, and I will make it up for you'. If he already knew he gave me the wrong key, why not find a way to solve it until I approached him. Btw, my room number is 219.

The worst thing happened on 9/18 Sunday, around 9:10 am I was packing on the bed to prepare for my flight at 10:56am. I didn't cook anything nor did I do anything that would trigger fire detector. Then all of the sudden, without any reason or warning or indication, the sprinkler overhead broke into pieces and fire alarm was set off and powerful water streams began to pour down. As quickly as I could to remove my stuff away from the heavy rain, my suitcase was all soaked, as well as all my clothing in the nearby closet and on myself, shoes, books etc.

Couple minutes later, firefighters came as well as one hotel attendant; they managed to turn off the water downpour and began to inspect the sprinkler. Then more hotel personnel came, and they began to vacuum the water on the carpet and started talking about get a company to re-carpet the room, replacing the mattress. Nobody seemed to realize that I am the victim in the incident shivering there cold and wet with a suitcase full of water, everything inside soaked, and a nasty wardrobe and a flight to catch, and nobody seemed to care.

About half an hour later, one of the firefighter out of sympathy asked me 'DO you need any help here or need anything?' I almost cried out ' I need a lot of dry and hot towel to dry myself and my suitcase, and could somebody helped me dry all the clothes hanging in the closet, and I have a flight to catch.' Then the hotel guy told me they didn't have laundry services on Sunday, the only thing they could do is to blow-dry my clothes. Around 10am, I was taken to another room, and was given some hot and dry towels. By the time, when my clothes was finally returned to me by the guy at front desk it was already 10:10-10:15am.

I collected myself and checked out in such a hurry that I didn't have to time complain on the spot, since I don't want to miss my flight. Unfortunately, I still missed it. As a result, instead of arriving home on Sunday night around 9pm EST, I ended up being routed to another city and then took the red-eye to arrive home at Monday 9/19 morning around 9am EST. Since my rental car has to be returned, I was literally stranded at the Monterey airport for more than 8 hours.

During the whole process, shocked and dumbfounded at first, then feeling cold and wet, and feeling sad about missing the flight and trying to sort things out for the completely disrupted schedule, none of the hotel personnel approached me with some warm comfort nor with any apology and offered any help. I am very disappointed with the situation.

Marriot is known for its reputation as a leading worldwide hospitality company, which is one of the reason I choose to have business with it. If Marriot could not handle their customers who stay on lodging properties with care and respect, I will definitely make other choices when it comes to decide where to stay next time.

After going back and forth over the phone with the hotel general manager and Mr. Marriott's personal advisor my wife and i was basically told that never mind all the complaints that we had, we were in the wrong because they said we were making to much noise at twelve midnight on new years eve.