Marriott Hotels Reviews

This Courtyard by Marriott in Toronto Canada was outdated, look more like mid highway motel with cheap furniture. Not the standard expected from Marriott. The reception area was also dark and not inviting.

Vancouver WA. Wonderful staff with great updated rooms. They were updating rooms during my stay and I had three different rooms and they were all great. Also the staff was awesome. They were always right on my every need. The grocery shopping was also amazing!

Marriott Hotels South Carolina has good value for the price. Professional staff. Signing in very pleasant and helped us find a good local restaurant for dinner. Suite was clean and well prepared. Breakfast in the morning was well done. Checkout was easy and quick and allowed us to get on our way to our final destination.

I really enjoyed my weekend in Marriott Jackson, MS USA. A little pricey, but was pleased with the customer service and they was right on time when I needed anything. The atmosphere was very pleasant and friendly. Would recommend this to my friends.

San Ramon, CA. As to the one bad apple: I was in possession of my verified AND PAID BY MY VALID CREDIT CARD RECEIPT and was told by this ill-mannered female that I had to give her my credit card, the same one with which I had made the reservation. She told me that it was Marriott's request to have a customer provide her/his credit card so that they could put $80 incidental charges on it in case I departed without checking out. I am a Major General in the United States Army and have never been forced to hear that last part of what I considered an insult!

The room at the Marriott Hotel in Huntington, WV, USA was nice and breakfast was good. However, have found bugs since we stayed, don't know where else they came from. Nevertheless, staff was very helpful that weekend.

Marriott Denton texas - Everyone was very friendly and helpful. You have a back deck area with a fireplace where you can sit out and chat. Also in your room you had a bar with all the necessary things to accommodate you.

Although the room in Marriott Hotels in Boca Raton Florida was nice, the view was horrible and it looked over roof. I felt for $175.00 a night and it could have been better. But there was a pool and a gym and it was in a very nice area and located to shopping and highways. The all around stay was very nice.

Chicago, IL. My visit to Chicago, IL was for a work-related visit. I booked a room at the Marriott because it was within the corporate limits on daily spending. The checking in and checking out process are very expedient and require no effort whatsoever. The room was very clean, as was the hotel seating area and restaurant. The service provided by the personnel was above that of other hotels in which I've stayed in the past. Polite personnel provided great service. I try to stay at a Marriott each time I'm on travel for work, and also when I travel for pleasure.

A motel in a beautiful paradise setting. Prime location (Kailua-Kona), gorgeous scenery, and a great price especially considering it was in an expensive place like Hawaii. If I am lucky enough to go back to the Big Island, I most likely will stay at the Marriott again.

Seattle Washington. Very pleasant and clean. They gave us fresh baked cookies. The only negative thing I can think of is that they were a little (check-in) uppity, attitude-wise. I'm from a small town. That's all.

Marriott Hotels in Roanoke, VA - Called 3 times for airport pick up late at night; cab driver called to help and they find ball came. Then room key was not working and I have status!

I stayed at the hotel in Cove, Bahamas managed by Marriott, horrible service, 97% of staff were rude and disrespectful, way overpriced rooms, service, food and beverage. The water park was dirty & unsafe.

Marriott Hotels in El Paso - Clean, great staff, great amenities but bedding could use some updating relative to the pillow quality. Needs some attention to detail and comfort overall but front desk staff is excellent and attentive.

Rocklin, CA. Had bed bugs. Rooms are terrible and dirty. Toilets were dirty. No fresh towels and washcloth. I would probably report how bad the rooms are. And also the girl at the front desk was NO HELP... JUST DOWNRIGHT RUDE.

You must stay at Marriott Hotel Marquis Atlanta, GA at least once! Great experience! Great stay, friendly staff, good food, great beds, had a great time! From the time you pull up you are enclosed. Easy enter to lobby area and you are greeted by staff with a smile of welcome and they really sincere! That's worth it to me. Sets the whole tone right off the bat!

The reason for my visit, had some friends drop by to visit. We had complimentary dinners and Wonderful breakfast. Enjoy their dinner and breakfast and got the extended stay accommodation and great price. Later in the afternoon we made use of the outside patio, this allow my friends to free and enjoy good clean Air. A fews days at Tyson felt like home. The Big Bed, and fully compact kitchenette, and store, where we pick up sodas, soups, cracker etc. The laundry met my washing needs. The staff were always there to meet My needs, a extra remote control, A extra bed, some linens, or just to Put my mind at ease, they always answer the phone, and meeting other people that felt the same way. Thank to The Marriott, we have found a home, so to you folks, I feel Every-time that I stay at the Marriott they stretch their hands towards me to welcome me home. They my family, and I love returning To visit my Marriott Family.

This was a Fairfield Inn property. There is a nice indoor swimming pool. The room and bathroom were very clean. The location in Marion, OH is close to several restaurants and interstate access.

Grand Junction. Pleasant. Rooms were not as clean as I expected. The hot water took forever and the staff treated me like they had better things to do. Wish they had a gym & the pool was crowded with drunk men yelling, “I love you bro.”

I am very unhappy on how The Marriott Management team is handling my complaint. The director Pedro ** at the Aruba Surf Club lie to my face and tried to cover up what he did. After I showed him the picture of Robertiro ** and Pedro ** in the act that they said the vendor did. After I had to Investigate my due to lack of cooperation from Marriott I found the director Pedro ** had words with the vendor that he want the guest to have the Marriott staff move lounge chairs. I moved the lounge chairs myself under the umbrella I rent only to have the director Pedro ** to take his anger out on me and my 5 children. It took me 1/2 a day to try to find out what happen. I do not trust this hotel if the person in charge lies and tries to cover up what he did. After showing him pictures the tone begins to change but what never changes is that a liar is always a liar. I am here for 10 days and that disrespect I am receiving from zero response spoiled my Vacation.

The Marriott Hotel was at Fort Myers, FL 33966 and I arrived 2 hours after check in on a reserved room but room not ready. Finally got room and A/C broken, smelt like wet dog, no ice and Phone didn't work. Got moved to 2nd room. A/C broken and no ice in middle of summer. 3rd room A/C worked after maintenance came in to fix it. Still no ice in entire building.

I've stayed at many in most states, Germany and Canada. Professional and constant quality. They are always very aware of my status and anxious to do anything they can to enhance the experience. My room and location preferences are consistently met as well as exceeded with frequent upgrades.

I love that TownePlace Suites Linthicum Heights, MD, USA has large shampoo, conditioner, and body wash dispensers mounted in the shower. Very nice accommodations. Breakfast is provided, along with some dinner meals. Well kept, well lit and friendly atmosphere.

Marriott Simi Valley CA - Rooms are clean, beds are comfortable and prices are reasonable for the quality you get. I have stayed at this hotel many years with my daughter and we both enjoy it every time. We get the best night's sleep there.

Marriott Florence Alabama - It has a spa and a restaurant that turns in circles and you get to see the panoramic view of the river there is along with live music on the weekends. It also has indoor and outdoor pools. Love it!

Silver Spring MD. Hotel room was pleasant and clean and staff very helpful, friendly and knowledgeable. The hotel is located near multiple restaurants, grocery, clothing, accessory stores. Convenient access to bus and metro. Only about 30 minutes from downtown DC.

I have been a loyal rewards member for well over 10 years. Whenever we travel, we always stay at a Marriott hotel. Not anymore. My husband stayed at a TownePlace in Eastchase Alabama for over a month. He used my rewards number but because the reservation was in his name it did not count towards our rewards. When we called, we were informed that he would need to create a rewards account to get the credit and then we can swap the points to my rewards number. WHAT! That is the dumbest process/procedure I've ever heard of. We are done with Marriott. I will NEVER stay again.

It would have been better if the Marriott Hotel at Oakbrook Illinois would have called our room when our pizza arrived and for the price of the room they should have included Wi-Fi in the daily rate.

We arrived in Ottawa, reception was great, asked for larger glasses in room and arrived shortly. Breakfast very good, very helpful on giving us info on sites to visit, overall excellent hotel.

Dearborn, Michigan. Had problems getting comfortable accommodations. Go online and look at the rooms you have to pick from. I didn't with two service dogs. First hotel stove and kitchen light didn't work. Where I took dogs out there was ** everywhere. Moved me to another Marriott. First room was a one very small room. Complained. Finally moved into a suite with two rooms, kitchen but tree in front of patio. Dead birds took days to pick up!!! This was my first stay at a hotel so I didn't know what to expect but I do now! You have to make it clear and know what accommodations they offer.

My husband and I booked a two night stay at the Marriott Courtyard at the LaGuardia Airport in NYC. First, upon check in, they could not find my reservation. After 30 minutes, the manager Salah then reluctantly agreed to give me the rate I had booked at, less $30 nightly incidental fee. This was on top of a $30 nightly parking fee. Salah and I exchanged some unpleasantries, and then he threatened to not honor my reservation and deny me a room. In all of my years as a Marriott rewards customer, that had NEVER happened to me. I asked for his business card, which he then threw down on the counter and stormed off. I reported my complaint to the Marriott and I will never frequent that establishment again.

It is my first time to use Marriott award. I saw there was a event called "2 stays for one free". So I reserved two nights in hotel. And I send the email to the customer service to make sure it is successful for me to join the event and can get the promotions. But half month passed away, I don't even get any reply so I called them. And they told me 2 stays mean separate orders. And I cannot get the free night. I told them there is no any explanation about the rules. And my mother language is not English. Two nights is equal to two stays. They really do not care my loss. And just repeat the useless stuff again and again.

The Marriott is not this run down hotel with awful rooms. It's quite an attractive place with decent breakfast and nice rooms, but their billing practices and the way they handled my money is absolutely atrocious. I checked in on October 12th around 10/11 pm from a 18 hr drive with my husband, mother and 3 small children. My card was charged $690 for 4 days and I was supposed to have $20/day of "INCIDENTALS" returned. That went without a hitch. The problems initially started when my family and I came down the first day to leave and someone at the front desk said "WHAT ROOM ARE YOU GUYS IN?". We responded and she said she received a noise complaint. We were lost. This was the hotel's mgr. mind you, she said she came up and didn’t hear anything. So we said sorry we've been keeping them quiet and said no one ever knocked.

No one will do anything about it. I have spoken with both hotel managers and corporate Marriott. I filed a complaint with BBB and got a response from a Liaison, meanwhile, my bank account is overdrawn and I am getting additional fees... So here it goes... My original confirmation was for the Courtyard Newark airport. I booked this room with points, a certificate and points + cash which I paid $100 for 8000 points. This covered my 3 nights. I checked in for what needed to be a very quiet work weekend because I had deadlines to meet.

Well I need to write this because I look for upfront and honest companies. I arrived in Maryland at 2 am after driving from Florida for an appt and decided to wait and check in later to pay for a whole day before my appt. I asked what was the earliest I could check in. I was told 9:30 am. Well I had been waiting an hour after arriving back at 9:30 am. Everything was based off my check in to get ready. If that is the gold member service I no longer wish to be a part. Keep it upfront and honest.

Marriott Times Square - Has anyone else been involved with Marriott upgrading your room and not being told VERBALLY that they did this... And had the front desk LIE about the whole thing. This HAS NEVER happened to me EVER and I cannot help but think something SHADY is going on... Like upgrading for more money and filling QUOTA or BAIT AND SWITCH... I love the hotel and have stayed numerous times and NEVER have I gone through this before... I am just trying to see if anyone else has had this happen or who I can contact about this!!! There has to be help somewhere???

I am trying to merge my Marmot rewards with Ritz Carlton rewards. I have sent several emails to Marriott and at this point it is quite farcical. Continue to bounce it back, saying "We have received this email. Please confirm this by responding to us..." I cannot understand how any business can employ such people. There are many hotels in the world...

Just because Marriott is on the Fairfield Inn sign doesn't mean it is up to the Marriott standards. This is a rundown motel with poor service, very rude assistant manager and staff and terrible service. Even if it is a middle priced hotel, it isn't worth it. Too many nice hotels nearby. We moved across the street to the Courtyard Marriott and had an amazing staff and a meticulously clean room.

Made reservations to Springhill Suites in March 2017 for rooms in May, and paid by credit card. My wife had an accident which required her to be hospitalized. I called to cancel and was informed they could not refund my money. After many calls I compromised and accepted two days in the future. I reset a new date which was Sept 15th long before the Houston hurricane disaster. This time I received a call from the hotel canceling my reservation because of hurricane damage. I requested that they transfer my money to a different Marriott in Jacksonville FL. Denied. Tried to call, write, or otherwise contact customer service for two weeks, have not been able to talk to anyone. Apparently Marriott doesn't need my business, and I will find other lodgings in the future.

My wife and I checked in to the Springfield Inn and Suites by Marriott on 25 Sep 2017. We were satisfied with the greeting and the room; however, the coffee area in the room had only decaf coffee. We requested regular coffee, but we had to accost the maids to get the coffee we wanted. The manager seemed unable to get our information to the maids. We stayed there four days and had more problems. We did not receive the correct number of towels and wash cloths, and were forced to track down the maids once again to obtain our towel sets. The coffee and towel problem persisted throughout our stay, even though we complained each day to the people in charge. We will not be staying at Marriott hotels again.

The room was very nice, the staff was helpful and the whole place was very clean. We want to stay by campus the Marriott in Bloomington Indiana the best. Have stayed at hotel on campus and you get a lot more for your money at the Marriott.

We have stopped at the Marriott hotel in Emporia, Virginia several times for a rest stop on a long trip. The room/bed is very comfortable. The warm breakfast is consistently good and I can't say enough about the helpful and very pleasant staff.

I found the front desk staff at the Marriott in New Rochelle, NY professional and respectful and patient even when I called ahead to reserve and that helped me feel secure even though it was a rush reservation during a flood. They were respectful of disabilities and aware of chemical sensitivities and made my room allergy free.

Even though the Marriott in New Rochelle, NY wasn't a hotel designed for kosher needs, the staff accommodated my needs and helped me get kosher items. They were solicitous of my welfare at every turn.

Lack of all services, including room service, social hours, and the lack of refreshments, pool has green algae, drain guards and warning signs are Covered with black dirt and water is not a level of recommended capacity. Morning breakfast is served by a big man hovering to make sure we only get one ration, and as I left the social area, spoke of my apparently humorous outfit, when I came in from pool door remained open from a faulty spring mechanism, I had said (I got it) as I'm walking through the door and with a roll of a eye and a smirk he pushes me, lack of awareness from night auditor, wouldn't let me in after I have been here a month, I spoken to her on many occasions and she acted as if I were homeless.

Definite communication breakdown with manager. Room charges, room and floor assignment, etc. was all pre-arranged before check-in. Everything changed once we arrived and no issue was made until our room was not made up after specifically asking to attend room as there were serious stain in pillow and an A/C leak. Definitely not like our first visit at the Marriott in Webster, NY.

Very grumpy and belligerent woman answered the phone (should never work in customer service). Then it is never made clear that if you book and lay your reservation through a third party (I always use Expedia) you cannot earn points at the Ritz-Carlton. Only if you book directly with their site, which will never make up for the much higher price that you end up.

We stayed for a wedding in Bridgewater NJ one night, the room was nice. My complaint is we got back late from the wedding. Everything was good until I find out there's no breakfast unless you pay for it. We spent close to 200.00 dollars for one night & no breakfast! Any hotel I ever stayed at always had free breakfast. I'd compare any hotel to Marriott just as good if not better! Sorry!

I was traveling with my daughter and she is a gold member so we were upgraded at the Marriott in Denver Colorado and breakfast was included. This was a treat and the breakfast had many options. Friendly staff and rooms were clean as was the workout facility.

The Marriott in Las Vegas, NV was ok but not my primary choice. Off the strip and entering and exiting was awkward and hard. Checked in late and had an issue with the front desk, delayed me for 10 minutes but when it's midnight.

We checked in to the Marriott Opryland due to Hurricane Irma in Naples Fl. First experience was to not give us any maid service on the first day. Then when we wanted to stay two more days because of the hurricane, we were told we could not even though I am a Platinum member. Then the Marriott service center said we could stay for an extra $560. When I told the front desk that was usurious especially in a hurricane, they said not only would I be charged that but they would kick us out anyway. This in spite of what others say on this site that they can't get in because the hotel gave their room away to other guests. Looks like Marriott does care for service to any of their customers. There should be penalties for companies that are so in cooperative with customer service.

I was looking forward to a holiday weekend with a friend I hadn't seen in 20 years. Unfortunately, the beginning of the experience was tainted because my fiance, daughter, and I did not have a room upon arriving to our hotel. I booked the Fairfield Inn and Suites by Marriott - Indianapolis Downtown for a suite a few days prior to arriving in Indianapolis. My fiance drove 5 hours from the state we reside in and we made it to the hotel late in the night. After pulling up in front of the hotel for valet parking, we found no one available to park our car. Once inside, we were told to go 2 blocks down to an underground parking garage to park, which means we would have to walk back 2 blocks with our baggage. Fortunately, we thought it was ridiculous that we would have to walk 2 blocks with luggage to get back to the hotel and went back inside.

I travel all over the world, in the past few years, I started to attended Playlist events in Orlando and Washington DC! After staying at the Marriott a bunch of times I signed up for advantage points, I think last year or the year before? Not sure. This brings me to my first stay in Washington DC. I'm a 70 year old totally disabled veteran. With purple heart plates and a handicapped card in clear view hanging from my rear view. They told me there was no parking for handicapped people and I would be charged an additional $45.00 a day parking, I said that's expensive. His reply was I can park elsewhere, I told him I'm disabled, I can't walk far, he didn't seem to care. I told the staff at the front desk, the young lady said she would talk to them, asked me to wait, she came back after a few minutes and told me they will not help a disabled person $45 a day or find other parking.

Retirement Luncheon held at Marriott In Ruston LA - We were very disappointed in our experience with this hotel. It is a new hotel in our town, and when we visited it prior to booking, saw that it was quite nice. When we talked with the person in charge of booking, she indicated she knew the caterer we were using and told us this caterer used a certain color tablecloth at her events. I found it odd that she mentioned what color tablecloth the caterer would use since any time in the past we booked a banquet with other hotels, and told them how many tables we would need, at least white tablecloths would be on the tables when we arrived to decorate. However, when we got to the hotel to set up, we found the florist had been there and put the arrangement for our head table on a, "Naked" table.

We had reserved a room at the Marriott on 92nd Street for my elderly disabled mother to stay in as she has a nine am doctors' appointment tomorrow (August 29th). The room we had reserved and which was guaranteed was a two queen bed room with an ADA bathroom as my brother was staying with her. My mother is legally blind and has a fractured spine which is why she is seeing the doctor. When we arrived at the hotel a very rude check in clerk, **, snottily told us that room had been given to someone else and the only rooms available were not ADA or had only one bed. When we complained he called ** from security to protect himself from us (We're old. We're not overly dangerous. But we were upset.). ** told my brother he could call customer care, which, in the end, he did.

I checked into to JW Marriott on June 29th at around 1.45 in the afternoon all excited only to be cheated from you guys who charged me $36 per (INVALID) ticket for the Statue of Liberty tours which were valid only till June 23rd. I bought 3 tickets and the person at the desk lied to us saying the tour is $24 (which actually is $18.00) and $10 service charge but I paid $108 so technically I was charged $36. When question he said the rest is for train tickets to and fro. Everything that happened here is fine. But when I noticed the ticket was invalid right as soon as I checked into the room. I went back to him and showed it to him. He was shocked or at least pretended to be. So he took his time and came back to tell me he has no more tickets and would refund.

After a 15 hour day of travel, I arrive at the Marriott Portland Downtown hotel and am given the smallest room in the hotel. With a four night reservation at an average of $300 per night, the room I was given has a long hallway with a very small room at the end. I asked for a regular size room with a water view (which I paid for), and was told I have to wait until tomorrow. So, I have to stay in the smallest room in the hotel tonight, then pack my bags again in the morning and transfer to another room. I am attending a conference and this is very inconvenient. What is interesting is the man who was also at the front counter when I was checking in wanted to have his multiple room reservations on the same floor. The hotel upgraded him to a suite to make him happy. And the only offer I get is to stay in the smallest room in the hotel, unpack, repack and "we will move you tomorrow". This is an interesting way to treat a woman.

Checked in at Marriot Myrtle Beach Costa Verde Road. It was somewhat late but I had called the reservation number explaining we would be late due to an unexpected death in the family. The service desk person, act as if though it was a bother we even showed up. In fact, I nicely said, "I hope you are having a good day". I will leave the name out but I am well aware of his name. I then asked were they sure we had unlimited internet access. I was assured at reservation and check in that these services are available. The internet did not work. I called daily and would be told they would reset the router. I ended up using Hot Spot from my phone everyday, to teach my online classes.

I booked a room on July 14 for July 15. I drove from New York to Washington DC. When I arrived to the hotel the front desk informed me that they don't take cash when you check in. I informed the front desk that I was leaving. At 4:47 am I received an email from my bank stating I had an overdraft. This hotel charged 162 dollars on my card even though I Didn't stay there. I spoke to so many people and nothing. I sent emails and nothing. I continue to get the run around.

I stayed two days in July 2017 at Fairview Marriott in Falls Church in Virginia. The hotel was very nice, however when I had breakfast buffet for $15.95 per person. I signed a credit card for $33.81 for 2 people. Then I decided to treat the other 2 people with another credit card payment of $33.81. I then gave a $7.00 cash tip left on the table. I checked out of the hotel when I received alerts on my credit card for $41.76 and $75.57. I called the hotel and the representative was very rude, he told me that if I did not calm down he was not going to assist me.

Fairfield Inn Cruise Port in Fort Lauderdale FL owned by Marriott: We booked 2 reservation for our cruise in July 16, 2017. We had delays coming in due to the weather, which we were in constant contact with hotel due to late arrival. Upon our arrival on July 15th 2:30 AM we were given room 125. To say the least it was disgusting. We found dirty towel hanging over the shower curtain, blood on the floor on the toilet, and a dirty sock from the previous guest. When we spoke to the front desk the answer we got was "what do you want me to do". Spoke to 3 different people and no one cared. Finally one front desk clerk named Jose said he would forward to manager.

We recently got married and stayed two nights at your hotel in Liverpool. Unknown to us our stepdaughter rang the hotel to see if anything could be done for us, to our surprise when we arrived we were told that we had been upgraded to an Executive room. On entering we had a chilled bottle of wine and personalised chocolates waiting for us, then came a bottle of champagne wonderful, treated beyond expectation. I do believe the person who looked after us was Allan. We have stayed in your hotel at Manchester that's why we elected yours in Liverpool, all was wonderful, both my wife and I enjoyed our stay but the breakfast was not up to standard. Waiting for bacon to be replaced, the tea and coffee were very weak even though we asked for it to be strengthened. Minor details but need to be highlighted. We stayed on the 9th and 10th of July. Your staff were very attentive at all times.

Well, Marriott is still at it. I am Platinum with nearly ONE MILLION POINTS. Rapid City Res Inn, and asked for a 4 pm check out, NO NO NO. Could buy another night at 200 bucks. Said maids leave at 4 pm and "no one to make up a room". Seriously?? What does the housekeeping manager do? Or Guarantee by Marriott means nothing. I am at the exit door with them.

We booked three rooms directly off the Marriott Website and they stated that my card was declined and they recharged it at the best next rate which was 30 dollars higher than the original booked price. Marriott claimed they did nothing wrong, and that they did us a favor. How can our card be declined when it had over 4000 in credits! Sounds like a scheme they have to overcharge customers and reap millions in profit. How can they recharge my card at a higher rate without my consent??? Their customer service was rude, obnoxious and really showed no compassion towards the issue. Last time we are using them.

We checked in Friday the 14th of July for an 8 day stay. It began with no help with baggage. By Sunday they took our entire stays charges out of the account card. By that same afternoon they took another 814 out. Mind you, we did not put any charges on our room. The laundry facility has been out of order since we arrived. They offer breakfast with the room, the toasters do not work. The eggs have been cold twice. The room does not get cleaned unless you call. It is now 3:00 in the afternoon when we would like to relax undisturbed, they have not cleaned yet. The room refrigerator should have been replaced five years ago. It does not get cold at all. We had to demand they bring another. The carpets are dirty. The windows are dirty all over the hotel. Worst hotel experience I have ever had. Go somewhere else unless you enjoy torture.

********I requested to have a room on a lower level by the elevator. And instead we were put on the second level down at the end of the hallway. We had someone with us who is disabled so that was a long walk for them. The pool was beyond packed because 2 hotels shared one pool. We couldn't even go in. The light behind the bed didn't work. The pullout bed was not made. We had to make the bed in both rooms and when we got to the hotel at 1 am with our kids who were already asleep we found that there was no sheets in our room for the pull out beds! I called down to the front desk and they said they would send the maintenance guy up with sheets. Well 30 minutes went by and still no sheets. I called again and he said he would bring them up. And he did 15 mins later...

I called to ask a question related to my Marriott reward account. It is likely that she sensed that I was not going to make a reservation that she act pushy and asked "is there anything else I can do for you?", while I still had doubt about the answer I got. Maybe they got good commissions when making reservations. I didn't like the way the conversation went and asked her name. She gave an unusual name. So I asked her to repeat and then spell it out. Suddenly she just played dumb and her end of phone was dead silent. I asked a couple more times and waited, then she hung up after 10 more seconds. Maybe there is miscommunications during the early conversation, but I was loud and clear in asking her name. Can she ignore a customer's request for name? I am shocked that this is the level of Marriott's customer service. Totally unacceptable! It is a shame because I used to enjoy my stays with Marriott hotels.

We are GOLD ELITE members for ten plus years. We never stay at properties other than Marriott. This property is a huge disappointment. The AC is in the wall and very loud. We cannot sleep. Maintenance not available. It is rattling and constantly drowning out our conversations. The WiFi connection is weak. The furniture is shabby and outdated. There is a hole in the wall in the bathroom, paint chipping, and the tub is at best moderately clean due to aging. There is an old mattress outside in the pool area. HORRIBLE EXPERIENCE. We are registered here for 3 nights but checking out tomorrow morning for a HILTON because this is OUTRAGEOUSLY BELOW our expectations and CERTAINLY not up to the standards of what we expect when we stay at Marriott.

I have stayed at various Mariott Inns. However this is the first time we stayed outside of the US. The one I am referring to is in Brampton Ontario. First the room was small for 4 unlike what we were told when making a reservation. When we arrived at 5 pm there wasn't anyone to help with all of our luggage. The entrance was clean and busy.

Price online with senior discount was $88/night. When I tried to book online the rate was no longer available. My wife got online and was given the same rate of $88/night. Same thing happened when she tried to make the booking. Call the hotel and was told the room was available but the rate was now $123/night!!! How can Marriott justify an almost 50% increase unless the online price is just a con? I have stayed at Marriott Hotels all over the world for more than 40 years and held Marriott Rewards membership a long time. I have now cut up my rewards card and will never stay in any of their hotels again.

My husband and I have been traveling for some time with his work. We have stayed at Residence Inns, and I have to say with all the states we have been in, we are now in Tysons Corner Vienna Va. There is an employee in which I have to say has been most kind, polite, helpful person I have ever dealt with. Her name is Nyah **. My children and grandkids came for a visit, and if she had not suggested, the upgrade that was available to us we would have had to purchase another room. The employees here are all so kind to all their guests. This facility is so well run I can not say an unkind word. I would like to thank the Marriott for hiring on such a well run crew. Highly recommended this property to anyone traveling. Thank you for my home away from home accommodations.

My friend approached Marriott in Novosibirsk and Moscow in Russia as she was looking for better deals directly for a massive video promotion of Russia. Marriott quoted her their special prices of nearly 4 times more than on the internet. Whoever owns Marriott should really fire these incompetent people. Better hire locals who can do a much better job than these stupid idiots. Never will she even look at Marriott again, booked a nice 4 star Russian hotels with nice polite staff. Hope Mr. Putin gets rid of foreign owned companies. Better off with them. There should be a star for p... off here.

I was looking on the internet for a hotel room to reserve in Portland Oregon during our September 2017 vacation and had selected the Fairfield Inn & Suites by the Portland Airport (a Marriott hotel) based on their rates for seniors. I decided to directly call the hotel first because the room I had chosen included a statement saying "This room type does not offer hearing accessible rooms."

I have recently returned from the US, the last of my stay was at the Fairfield Hotel Marriott Bremerton WA from 2 June to 11 June 2017. On check-in I gave my Visa credit card (which is the norm) & advised that I would not however be paying for the final bill with this card. Also as this was a twin share my friend & myself would be splitting the bill. I was advised that this would not be a problem.

On June 5th I made a reservation through Expedia, that was confirmed for late check in. We made this trip to see and pay our respects at the National Law Enforcement Memorial in DC where 38 names are inscribed - all giving the ultimate sacrifice in our city. On June 11th I was sent another confirmation. When we arrived at DC by M Landover MD - 8330 Corporate Dr. 20785 at 9:00 p.m. I was told by desk clerk ** that our reservation had been cancelled. When I inquired as to how this happened the desk clerk told me I must have cancelled it - He knew that was not true. Then he said, Expedia must have cancelled it - also knowing that was a lie. After talking to the manager on the 22nd of June, she told me that they all knew that the hotel had been overbooked. Why would the desk clerk lie?!

To the people who have stayed at the Marriott brand of hotels here is the major reason why you are having problems with the Personnel who work there - even the interview process is ridiculous. I am on their website for their jobs and careers and you will be contacted for an interview eventually. During the interview process, it seems they never ask about your qualifications or experience. They truly are not interested. It seems they want to know about any drama that may have occurred during times you've been employed. Why? I don't know.

This review is regarding my stay Feb 8th for one evening. We arrived at the hotel at approximately 3A after traveling for 8 hours via car from GA. When we walked into the hotel the lady behind the counter was too busy with some papers to even acknowledge our presence. Once she did, she looked up and said 'yes'. We were checking in under the friend/family discount and she was kind enough to allow me to email her the discount form so that it could be printed. After which she told me that my form was fraudulent and I would need to agree to pay the current room rate. I explained to her that my sister is a current employee and I used the same form earlier that week w/out issue to which she pointed to a wall of fraudulent forms and told me to look over there, “Do you see all those fraudulent forms?”

They gave our number to telemarketers and now we are being HARASSED with multiple calls every single day on both of our phones. When we answer they reply, "You recently stayed at a Marriott and so you qualify for..." IT's SO NOT WORTH IT.

Marriott. Melville, New York (Long Island). This is the worst run hotel I have ever seen in my life. Management is ineffective. Staff is incompetent. I was there as part of a large group for an extended business stay. The night manager (a Michael **, from India) involuntarily changed our room assignments when wedding guests came in from his home country. The hotel ended up overbooked and he kicked us around not once, not twice, not three times, but four times total! It got to the point where I didn't even bother to unpack as I knew we would be moved.

I have been a Marriott Member for over 25 years. I have not been traveling like I did in former years so when I find myself traveling again, I have encountered surly reservations people, lackluster customer service people who couldn't get what I told them and a supervisor Petrolyn (spelling) who was just as cold and surly as the hotel reservations person. I was told that I would be able to have a room for $159. Conference rate. I need a room with 2 beds in each room for the propriety of the guests. I could only have the rate if it had a king bed. And the room was $179.

St. Louis Missouri Downtown Marriott has the rudest customer service, the nastiest, smelliest room, lack of parking, etc. of any hotel I have ever stayed in. I was told that there was parking right at the hotel - Turns out they had rented the parking garage for the Cardinals game, had to park in the overflow lot 3 blocks away, drag your own luggage. I have a heart condition, this was hell. The room was small, cramped, looked like a room in someone's basement, and smelled like mold. Customer service did comp our parking - Which should be free with a $200 room, you had to pay for wi-fi. Just not a good place to stay. Very pricey for what you got. You can get a better value at Motel 6.

I must start by saying that I am a South African citizen who was here to attend a conference at the Ernest N Morial centre. I checked into the hotel on Saturday 06 May 2017. I clearly indicated that my department will cover my room (including breakfast) and taxes. In fact this information was already on record including an American Express card number to which these expenses would be charged.

Outrageous & Upsetting! Marriott Hotels had an absolute error in judgment when it came to customer health & safety, and customer satisfaction, as follows: As I travel very regularly for work, I have encountered many inconveniences, yet none like what occurred during the week of April 24, 2017 at TownePlace Suites Manchester-Boston Regional Airport. After having had a long travel day, I checked into this hotel. I went to my room and unpacked my clothes & toiletries. I set my personal toiletries on the counter in the bathroom. A little later, I needed to go to the restroom. As I began this process, I looked to my left. To my left was the bathtub with a bath mat laying over it & on top of the bath mat was a SOILED feminine sanitary pad! It might as well have been a cobra with Ebola, as far as I was concerned. I took a picture for evidence, but will not share it here due to its graphic nature.

I have been barraged by telemarketing calls from Marriott for months. The numbers are always 415.637 (which is the same as my mobile number prefixes) and then every number combination. I daily block these calls only for another number combination to call. Today I received four (4) calls. Any suggestions other than the No Calls site? I will try to get through to Marriott corporate and file a complaint but that will probably go nowhere.

On a recent stay at the Marriott Marquis I left a very special ring. 30-year anniversary ring on the counter and a glass of water to clean it. I forgot the ring. When I called the hotel later that night they said they were sorry there was nothing they could do. The ring had a value of $5000 but more than that it had a very special sentimental value. I could not believe the hotel did not do anything. They said they question housekeeping and that they never saw it. I can't believe a hotel chain the size would do nothing. My husband and I have stayed at Marriott's for over 32 years and we are very disappointed that nothing was done.

Dallas Marriott Suites Medical/Market Center- I went to Dallas for a mini get-away and stayed at this hotel April 2017. The second day there I left my hotel room for the maid to clean while I went for a coffee (20 minutes tops) to give her time to clean my room. I come back and my cell phone was missing off the desk. I laid it there to charge not anticipating it'd be stolen. The hotel staff did a card entry scan determining only myself and the hotel maid entered the room. I filed a police report and attempted to work with the hotel hoping they'd at minimum reimburse for the stolen phone which is around $270.00. "Staffer described the phone and case perfectly alleging she saw it but cleaned around it," states the police report.

Warning! Whilst the hotel is pleasant to stay at, but in my opinion do not give them your credit card. They put $500.00 dollars on my card on a hold, for incidentals. What incidentals, there is nothing in the fridges, there is nothing else to cause incidentals. I believe they do this regularly to create a running profit to run the Hotel from. Two weeks later and they still haven't returned the funds. I will be lodging this with the local law enforcement. I did not consent to the additional charges and they state I didn't have to.

I contacted the Marriott Rewards Customer Service Department today... What an awful experience to the point of the Manager - who I asked to speak to - calling me names and making accusations to me about my character and then ultimately choosing to hang up on me and telling me she was going to document in my profile that I went on a tirade. My one question is - what was the cause of the tirade? She was unwilling to take responsibility. My verbal tirade was the result of my frustration of being ignored after 3 attempts of trying to resolve my issue via the online tool, that is apparently not working. How is a customer to know that the feedback tool provided by Marriott is malfunctioning??

I stay at Marriott a lot and this one is bad news and expensive to book. My room wasn't ready, had to move rooms twice because of noise and very loud people on the floor. The rooms are dingy, not up to Marriott standards and haven't been redone in 11 years. The bathroom drain was stopped up and the shower dripped all night and kept me awake. The manager still hasn't called me back and my next move will be calling my card company for help. The charge for one night of hell was $145.02.

First, I stayed at a Marriott in Winston-Salem, NC and was double charged. I prepaid for the room, and then they charged me for the room at check-in and held the incidentals on my card, double (yes twice). It took me weeks to get this straight. Then a few weeks later, there the charges are AGAIN on my card. Fast forward to a later stay. I paid for items that my kids and I bought as we went. Nothing was charged to the room. Today, 3 weeks after our one night stay, I get a random $40.02 charge on my account. Well, since I am back home in Dallas, it triggered the security feature on my card. Since two charges in two cities were made they shut my card down. I do not have access the ONE card I keep.

The room had bugs. Along with bugs it was a smell. We found cigarettes and mini wine bottles. I had my 8 year old a sleepover and was not please. Dirty room. Tried to get another room. They said a supervisor will have to approved. Never had an response. Service was awful.

Courtyard Marriott, Page AZ. We checked in and asked the front desk for recommendations for tours to Antelope Canyon and Lake Powell. We came from NYC and booked 2 night in Page only for that purpose. They insisted that they could make the recommendations for us. My wife spent over 2 hours with the front desk people selecting and booking the tours based on cost and time. The hotel took a cash deposit from us and gave us tickets/vouchers for the tours. The next day we went for the tours but it turned out that we were not booked on any. We spent the whole day driving from tour to tour but couldn't get in anywhere. The one your that we were able to do at Lake Powell was at a different time and we had to pay $100 more than what was in our hotel issued voucher. We never got to see Antelope Canyon despite having a hotel issued voucher for the tour.

I stayed at the Marriott Surf Club Aruba. This hotel is overpriced and overcrowded with no idea of customer service. It was over 1000.00 a night for a filthy "suite". Food and accommodations were disgusting. I have never stayed at a Marriott before and of course didn't expect the normal service we receive at a Four Season or even a Ritz, but this was deplorable. First and last time.

I have received a call from ** several times the past week or so. I finally answered the phone this morning and asked what the call was about. The sales guy on the other line said it was a free Marriott Hotel complimentary stay and then tried to sale me a vacation package... I kindly said that I was at work and only had 2 minutes to talk. As soon as I said this, he put the phone down and I heard him say, "Aw, she's only giving me two minutes!" then he started laughing. I kept saying "hello, hello" and he laughed and hung the phone up in my face. This is so rude and unprofessional. I've never used Marriott in the past and I never will in the future after today.

SpringHill by Marriott in Lou, KY. Open/exposed energized electrical conductors in the middle of the floor surround by young children. Building maintenance had tried to fix problem with duct tape. Fail! Management's half ass apology without action solved nothing! I wonder if they would allow their children around such danger?? NEVER STAY HERE! YOUR CHILDREN'S LIVES MAY DEPEND ON IT!! Just a suggestion from a line electrician that knows what he's talking about. Management's number one responsibility is the safety of their guest. They failed miserably.

On March 7, 2017, approximately 8 pm I, Santonia **, made a reservation for Courtyard Marriott Isla Verde for a King Room, Oceanfront Balcony. During this call, I was told that I could submit a claim to "look no further" to assist with the lower rate is found on Booking.com. After the call, I did just that. The next morning, I received both my confirmation email and look no further email. Both has an incorrect resort booked for me. I know that I repeated Courtyard Marriott Isla Verde on my call and in the claim as well which leads me to believe, at this point the agent has booked me incorrectly. I immediately, canceled that reservation and booked a new one where I was again to submit a claim for a lowered rate.

I have been a long Hilton Honors Diamond member for years. Decided to make a switch to Marriott... I was put on status challenge and a few weeks before it ended I called to clarify a stipulation on the challenge. The Marriott agent I spoke with advised me on the details. I spent an additional $700 on rooms to meet the challenge. Once the challenge ended I called to verify I would reach platinum status. I was told the Marriott agent had told me wrong and there was nothing they could do... Even though the customer agent lied, I didn't get my platinum status and I am out $700. Joliene (supervisor) chose to do nothing!!! I even asked her to look back at the conversation and listen to the call. I will not recommend Marriott to any of my customers or people I do business with.

I am not sure if this is the correct place to rate Marriott Timeshare ownership or not but I have searched and can't find many places where Timeshare Ownership offers reviews. I do not know if all Timeshare works the same but I would imagine that they do. The resorts are very nice when you are there but it is a full time job trying to work through all the rules and regulations and fees that you incur as an owner. Also as they build out new places, the number of points needed to stay in the newer places are higher than the points you own so you are constantly feeling like you need to spend thousands of dollars more to keep up. Now maintenance fees are another whole issue. They go up every year and with the money spent on maintenance fees every year, you could just book a vacation.

I recently attempted to make a reservation using my Marriott Rewards points at a resort that falls under the Autograph collection. I was told there were no rooms available to use my points. I was told that there are however rooms available at a different location that has customer reviews showing an unsatisfactory experience, including large roaches.

I would not recommend this hotel to anyone. I had to move my luggage using their cart and then bring it back to the ground floor. The room was dirty so they are planning to give us a new one. I have been staying in Marriott at various locations for the last 3 years as an Elite member and still the customer service that I got in Miami Downtown Marriott was the worst. It's not Marriott but it is a particular location of the brand and I would not recommend anyone to book this particular hotel.

We went Fairfield Inn & Suites in Hopewell, VA to attend my son's graduation at the Army Logistics University. There were four of us, so I booked a room with two beds. When we got in the room, I realized the beds were full size. I thought a hotel with the Marriott name would at least have queen size beds. The beds were lumpy, and uncomfortable. My daughter noticed right away how small the bathroom was. The next morning when she went in to get in the shower, the water was just trickling out of the shower, while most of it continued to come out of the bathtub faucet. I called the clerk and asked to speak to the manager. She informed me that the manager wasn't in. I told her the problems, and stated I would like to get refunded. She said, "I can tell you you ain't gettin' your money back." She went on to say that I could come down and get a key to another room to shower in.

I have had a most unpleasant stay at this Marriott! I am well traveled and never had such a bad experience. First upon arrival I discovered there is a daily charge for parking that used to be free. There is no alternative but to use their parking because the hotel is literally on a highway. Management simply did not care and stated they started charging for parking because there is a new baseball stadium across the street. Basically they are price gauging and using the stadium as an excuse. Then I check my account there were excess charges. I called front desk and they tell me there is a $50.00 hold PER NIGHT. I stayed for 4 nights so a $200.00 hold that I had no prior knowledge of.

Pleasant, convenient, comfortable, very clean and treated well. Somewhat overpriced. Sitting there were newer hotels in the area and the parking situation is insufficient. The amenities and inclusions were average. The residence Inn in Naples, Florida is conveniently located on the Tamiami Trail, close to major arteries around the area and walking distance to shopping, restaurants, and attractions. The desk clerks were helpful, and housekeeping was on the spot. We will return.

Prepaid reservations 6 weeks before arrival at the Marriott Hotel in La Vista Nebraska USA. They sold the rooms from there. There was rude clerk and he said "you take what I got or leave". Did not try to fix anything or reduce already paid for three rooms two queens in each for family group. Room was passably clean but six people in two queen beds... We could have camped out for the crowded space rent 4 get 2 and then not all together. No breakfast and no extra towels and no trash liner, no refrigerator.

Courtyard Jersey City NJ -- I put my car in valet, it got ransacked. Stolen things from my car. Management couldn't really care too much. They were going to check the cameras. No locks got broken, or windows, so it had to be a inside job. I was there for a funeral. Just what I needed.

Atlanta Airport Marriott. I am a Platinum Elite Member! I have been staying at this hotel for more than 30 years...sadly...that is coming to an END! Always received the best of service at this hotel. I needed assistance with a larger or possibility corner room due to special circumstances. Front desk was "casual" at best upon my check in request. Room 1558 is newly renovated but does not allow room for extra luggage and hang-ups. I called down to front desk requesting assistance and was assured nothing available and would not be available to me. This Platinum card member misses the "old" ATL Airport Marriott and its helpful, friendly service. Thanks for "most" of the memories!!!

I had a nightmarish experience when security and management at Galleria Marriott erroneously assigned me to Swingers of Atlanta block of rooms then had me evicted and arrested by Cobb County police for refusing to participate in Swingers of Atlanta activities.

My fiance and I woke up covered in bites after a two-night stay at Fairfield Inn & Suites South Boston, Room 225, December 30 to January 1, 2017. We contacted the hotel to inform them and were told they'd pass the information along to their corporate office.

This is not a review on the hotel. This review is about Marriott Rewards. Stayed at a Marriott Autograph Collection hotel in Baton Rouge, La. They were just opening (mid-October 2016) and, in fact, we were guests even before the official opening. The hotel was beautiful and the staff was wonderful. Because it was my daughter's wedding, I booked several rooms, one of which was a suite. Marriott corporate personnel were on site as training was still being completed.

Called to make a reservation at the Marriott in St. Thomas. I was staying 1 night because I was transferring to St. John the next day. I requested the cheapest room possible. Representative convinced me to book an upgraded room because I could get a "special rate" if I joined Marriott Rewards. I accepted. The rep NEVER mentioned that the rate was contingent on 45,000 points. I was creating a NEW rewards account, how was I expected to amass points prior to my stay? I would NEVER have accepted the room. I never received a confirmation email, because the rep inputted my email incorrectly. I had my confirmation number, so I did not give it another thought. When I checked out, the room was not the $185 promised, it was $499. A total bait and switch. Bait the customer with a low rate and switch to a higher rate when they don't have the required points, which would be impossible for a new customer.

Recently made a reservation at the Marriott San Jose, CR. I am a platinum member and this was my fourth trip to CR. During the reservation process on the Marriott site Marriott offered to make my car reservation with Hertz at a substantial discount and would add a bonus to my account. Our flight was delayed out of Miami due to air traffic over Cuba due to the Castro funeral. We arrived in San Jose about 2 hours late. I contacted Hertz to pick us up and was told that since we were late they did not have to honor the reservation.

Stayed one night, was bitten, went to front desk. They changed my room and no problem in new room but hotel stated couldn't prove it happened there so would not comp a night. NOT ever staying at the Courtyard in Charleston. 2540 n mall drive just a bad experience. Even had to go to urgent care.

A very clean, up to date hotel. You walk through the hotel to check in and you feel like you are in paradise. It's so elegant. The concierge are always looking to help you. I would suggest this hotel for your future plans. Most amenities are included in this hotel. If you need extra towels or even dry cleaning service the hotel will offer this. As part of the amenities they do have wake up calls and newspaper service. I would rate the customer service a A. They go over and beyond to make you smile, make your day and give you a good feeling for staying in their hotel.

No issues with the cleaning - it was clean and well taken care of. Usually newer too which is nice. It is cleaned daily and makes it very nice. I enjoy everything they provide. The hotel usually has coffee, and all the perks needed to get moving on a daily basis and it would be great to the ones with the fitness centers. I enjoy a rewards program because it honors those of us who stay with the hotel over and over. Makes me want to stay more with this hotel. They are always nice and consistent with all they provide. I always enjoy staying there.

Very clean and neat staff. Very helpful with all of your needs and request. Turn down service was appreciated. Receptionist at check in was great. Wi-fi, breakfast, room service and laundry services with great pool, family-friendly, and close to major attractions. Staff there easily anticipated our needs. Rewards program is helpful for future trips. It also comes with major perks. I would highly recommend the rewards program to coworkers, families, and friends. The front desk staff, laundry and housekeeping staff attend to your every need. They make your stay special for business or leisure. I've always enjoyed the customer service there.

The bedding and towels were clean and fresh. The room was kept well. Clean floors. Clean furniture. The wall hangings were dusted and clean as well. I was provided with soaps, hair dryer basically just minimal amenities. I rarely use a sewing kit on my visits when provided but this one occasion I could have used one and was not provided one. I was not aware of a points program although I am a member of other hotel rewards programs. This particular stay is not a part of my rewards program. The employees were welcoming. I found them knowledgeable, pleasant and helpful with any questions I had about nearby restaurants and shopping.

The hotel was spotless had clean linens and clean towels. Also had coffee in room and a refrigerator for snacks. Had wake up service. I would highly recommend this hotel. The hotel had free cable tv, complimentary breakfast with a very big selection of fresh fruit, juice of different kinds and a big selection of food. Also had king or queen size beds, extra towels, shampoo, conditioner, free lotion. Also had hair dryer, ironing board and iron.

Very clean. Cleaning staff working constantly in rooms and common areas, also outside. Staff is nicely and clean dressed. Cafe and restaurants were perfectly clean. Everything needed is presented there, rooms are equipped well, common areas including cafe, restroom, restaurants also have very good and updated amenities. I didn't have/use any reward programs. I was not offered any rewards neither when booking the hotel staying nor upon arrival and check out. Customer service was OK, though most of the time there were long lines for check in/check out counters and concierge. The room phone service was good.

The place was clean and tidy, which was very important to me. Also, I didn't notice any visible trash anywhere since sometimes I notice that trash cans were not emptied out. I enjoyed the free amenities during my stay. WiFi was great and not slow. Gym was 24/hr so I got to work whenever I wanted as I needed flexibility. I got rewards for reserving a stay at the hotel to earn even more rewards. I also redeemed my rewards for an upgraded room so I got a nice view of the city I stayed in. Everyone was professional, knowledgeable, and kind during my stay. I didn't experience any issues with customer service as they were very accommodating.

Even though we only stayed one night it was very clean. The bathroom, the kitchen, mat, the floors, and the overall room it smelled clean and looked clean. Very good for our first stay. Everything we need was provided with a smile and very process to on the whole experience we were very pleased. The rewards program is awesome. We were able to use the reward whenever we wanted to and the size of the reward was well worth the stay. The staff at customer service provider was so great. They answered all of our questions. Very pleasant and friendly staff we must love the experience.

Very clean. You could have eaten off the floor. Staff was wonderful for all things I needed. Glasses and bed were spotless. Floors where dusted and beautiful. Bottled water and free services on tv. Nothing was anything but first class. I will definitely go again. Room service was quick and tasty. I didn't use any reward programs. They are a waste of time. I can afford to stay wherever I choice. Reward program are for cheap low class people. Very nice. Very professional and wonderful. They did everything I asked. I love this hotel. Great customer service.

It was very clean inside. The beds were made nicely and the carpets were freshly vacuumed. The bathroom was spotless and the towels were hung nicely. The toiletries were readily available for a shower. The hotel we stayed at had a gym onsite, which was very clean and smelled nice. The room had a TV with cable channels. The pool was amazing! A very nice size and there was also a jacuzzi which I got good use out of. My husband is a rewards member with them. We have gotten free rooms, nice upgrades and even been able to use their rewards on their website. We were able to get a free DSLR camera and a kitchen stand mixer with our points! The customer service is phenomenal. They go above and beyond to make sure their guests are happy and well taken care of. Phone calls to the front desk are handled promptly and with a wonderful, cheerful attitude!

It was a great hotel to stay at and the cleaning crew went out of their way to make sure our accommodations were tidy and neat. I would use this hotel service again. They were sufficient amenities. They were easy to use and easy to find when needed. I would recommend this hotel based on the amenities. The customer service was very good at the hotel. They went out of their way to make us feel welcome and comfortable. Anytime we needed anything they were very accommodating.

It was very clean. The sheets were tidy. I requested more towels and I received them within mins. The beds were nice. Garbage was changed everyday. They had a pool, laundry facilities. They also had a hot tub. They also had a fitness center. They were very clean and always warm. I liked the pool the most. It was fun to swim and play in. The front desk staff were very helpful. They showed me where the elevators were. They brought a thing for my luggage. They gave fliers on all the things that were happening in the city.

It was dirty enough to tell that it hadn't been really cleaned. The bed seemed like it wasn't changed. The floor was filthy but it was very roomy as well. I enjoyed it. The bed was huge, the sitting chairs were very comfortable and the table was a nice decent size. The tv could use some upgrading though. The customer service was very nice. It seemed as though they really wanted to help and make sure all of our needs were met. I felt like they really cared.

It was well stocked and they cleaned every day. It was very nice. I loved my stay there. Everyone was so friendly. The housekeepers were very nice and professional. It had plenty of things I needed for my stay. The fridge was nice and had plenty of room. The tv was awesome. It had a desk so that I could do my work easily. It had chairs for me to sit in so I didnt have to sit in bed all day. It was very nice. It let me earn free nights and had complimentary breakfast and free wifi. It was pretty awesome. I loved my room for my trip. They were very friendly and answered any concerns I had in a fast manner. They brought me anything I needed so I could enjoy my stay and be happy.

Cleanliness across the brand and location - bathrooms are especially clean/well maintained during multiple overnight stays. Much cleaner than others I have used in the past - RED ROOF INNS/COMFORT INNS/MOTEL 6. Carpets are clean but worn, walls show no marks, curtains close completely. I have been a JW Marriott rewards member for 15 years. I use my points accumulated at basic hotels, when I visit Marriott Resorts - LIKE GRANDE DUNES IN NORTH MYRTLE BEACH SOUTH CAROLINA. Grande Dunes is a favorite destination of mine. Reservations are never screwed up. Fast/rapid check in/check out. Ones I stay at in Pittsburgh and Detroit always have the parking area plowed out after a snowstorm.

The room service was pretty great and thorough. I've had experiences in the past where a well rated hotel similar to this one would still be hiding mysterious stains or not-so-clean towels. Once I had bedbugs. But this was nice. The food quality could've been a bit better, but maybe I'm just picky. The TV program selection was pretty outdated, but then again, most hotels are. The room service was timely and the check in and check out processes were quick and to the point. I never had to wait in a long line, and the wake up call was right on time.

Nearly perfect. They did not cut corners. Large rooms with lots of things to be cleaned. It was more than a cursory cleaning. For example cleaning in back and under items. This is what you would expect from a resort hotel. They had several themed restaurants for example and had someone bring you around in a golf cart type buggy. In room had everything you would expect. Whatever we needed there was always a cheerful and immediate response to us. Everyone was also quite knowledgeable. I know of no area here where they could improve.

Everything was clean at this the fairfield inn we stayed at in wilmington and we would stay there again if we go back to wilmington. The room and outside the inn were clean. We enjoyed the breakfast and using the pool. They also had exercise equipment and we were close to wrightsville beach. We liked the location. We were pleased with the friendliness and helpfulness of the staff. We did not have any issues while we were staying there. We enjoyed our stay and were pleased with the staff.

The rooms were clean. There were plenty of towels, bathroom was especially clean. There was fresh soaps and plenty of towels. The rooms had a nice, clean smell to them. They had good service. There was also a place for breakfast and dinner. They also had a pool along with a gym. They offered numerous rewards. There was valet parking, free internet services, a discounts on breakfast. They also offered shuttle system for your driving convenience. They had very good customer service. They had a friendly and nice attitude. They were also very speedy with your requests. They were quick with room service requests.

I stayed at the Crystal City Courtyard Marriott 2 weeks ago. I booked the room for 1 night just to attend a local party in DC and to go see the Eagles vs Redskins game. I checked in on Sat. night at 11pm, put my bags in the room and left out for the party. I returned to the room around 3am, slept from around 4am to 5:30 and was awakened to, what felt like mosquito bites. I jumped up to examine the sheets and pillows to find 2 bed bugs. I immediately contacted the front desk to notify them of the situation and to let them know that after taking some pictures and a shower, I would be right down. They informed me that the manager was not on duty until 8am but did switch my room.

I stayed at the Springhill suites international airport at the Newark NJ location on Friday Oct. 21, 2016 and I checked out Sunday the 24 of Oct. 2016. Upon arriving home I then noticed that my card was charged an additional $189 for a comforter that they are saying that I took, which never happened. I WAS a loyal rewards member of Marriott up until now. The operations manager David ** that I spoke with was very rude and the General Manager Alison ** seem to be impatient as I explained my situation. The impression that I'm under is that Marriott employees don't make mistakes or mix ups, as the manager told me there was No way that they could have made a mistake and that the odds of this happening was very slim.

I recently stayed at the Courtyard Austin North/Parmer Lane and was dismayed to discover an extra credit card charge. A member of the hotel staff (Adriana) informed me that this was due to smoke damage to the room. The hotel manager, Ms. Emily **, said that she personally inspected the room and noticed the smoke damage. Neither my husband nor I smoke. We never have. We had no guests in our room. While there I did notice a slight odor but chose not to complain about it. Despite advising Ms. ** that we are prepared to sign affidavits to this effect she refused to reverse the charge.

I had pre-booked and pre-paid for a 6 night stay. Though I cancelled more than a week ahead of time, I am unable to get a refund - my issue that I did not make myself aware of their rules. I am unable to get a credit towards a future stay either. To top it all off, even though I have paid for the reservation I am not using - they will not apply any Marriott rewards towards the 6 night stay. Small move on their part would have kept a customer happy. Now they have lost a very unhappy customer.

Don't ever buy Marriott Vacation Club ownership for these reasons: 1. Many RULES that the owner needs to spend hours figuring them all out. 2. Very rude customer service reps. 3. An owner is not treated any differently than a non-owner. 4. Phone hours are limited and can not call on the weekends since they are closed. 5. Fees are very high including maintenance fees. 6. Website is of poor design and needs to be desperately updated to modern times. 7. Very little value for the money invested. 8. Cleaning service is separate and paid separately. 9. It is so time consuming to manage the Vacation Ownership that is takes the joy out of vacation planning.

Marriott Philly Airport Hotel - very disappointing and inadequate for handicapped guests. When I had surgery on a recent visit to Pennsylvania we broke up our trip home by staying at this facility before flying out the next morning. I had just been discharged from the hospital that day and we asked for a wheelchair to get me to our room. (We had requested an accessible room which, oddly enough, was at the FAR END of the hallway from the elevator. Who the heck is their architect?) Anyway, after searching high and low the hotel said it had NO WHEELCHAIR. So we took our time and walked; I leaned on Jim to get to our room.

I have stayed at multiple Marriotts all over Georgia. In fact, I was at one in Atlanta last week. However, my experience at the Savannah Marriott on the Riverfront has been by far the worst experience I have had. I have stayed at a Super 8 with better quality of service. I had to go to the desk 3 times because my key would not work. I tried to call from the phone near the elevator and it did not work. When I got to the front desk, I refused to come up without an escort. I had to stand almost 20 minutes before they could get someone. To top it off, the hotel smells like mole is in the building. Mattresses are leaned against the wall in the hallway.

I recently visited Atlanta to celebrate my 34th birthday with friends and family. I utilize Marriott frequently and have never been dissatisfied with the hospitality of the hotel staff. My stay at the Courtyard Atlanta Marietta/Windy Hill location was horrible. I called and spoke with Jessica ** on Wednesday 09/28/16 as I wanted to make sure my sister would be able to check in without me due to her plane arriving in Atlanta before me. Jessica took her information and I was advised to e-mail my discount letter to Jessica directly as she would need this before being able to check my sister in at the rate provided.

I'd like to bring a complaint to your attention regarding the Lakeway Marriott in Metairie, La. For this price point the service is ridiculous. I've stayed multiple times and the last one was the breaking point. I've been a repeat guest for 2 reasons: the proximity to my office and honestly, the Starbucks downstairs. I've had multiple problems mostly with housekeeping and room service. Valet doesn't offer to help out a bag in a car or even pop your trunk. Housekeeping is horrid. My bed has not been made multiple times, coffee and supplies not being replaced regularly, towels and washcloths not being replaced, toiletries not being replaced, and finding my prescription medicines and toothbrush on the ground near the trash. Room service will regularly get your order incorrect, but my last straw was when I ordered coffee, cream, and Splenda and received lukewarm carafe of coffee with 1 Splenda packet and no cup.

WiFi code did not work. We get to breakfast buffet and they ask for tickets, we were not given so we waited 15 minutes for that. All in all what should have been an enjoyable treat for my great niece was not. I travel a lot and this was one of the worst hotels.

The staff was so helpful and proud of the hotel. We would go back in a minute! Friendly and convenient, good pool and close to restaurants. Free internet and parking. Leave your car parked at hotel and walk to the Polynesian Culture Center. Very handy and avoid the crowds after the evening shows. The staff will be happy to give you discount coupons for the center.

Very nice and professional. Expensive, but worth every dollar. If you are fortunate to go once, you will plan to go again and again and again. The accommodations, the restaurants, the environment, and the service was all on a scale of 1 to 10, a 10+!

Very good, excellent, about the best in the hotel industry. Would always stay at a Marriott without fail. Excellent. The Marriott Crystal City is on the Metro line, makes it super handy, most visits my wife and I never needed to rent an automobile. They also gave us a discount to match my federal per diem. Great flag-waving American company. That hotel was later sold to the Radisson hotel chain. Same comments apply to them as well.

Everyone was very friendly and made good suggestions for things to see and places to eat. It was better than I had expected for the area. Breakfast choices were adequate, and the lack of a bar is the only downside. There was a gym which I did not use so cannot comment on, but there was also an included breakfast which was a good start to the day and included wi-fi which was very quick and easy to log on to. The hotel was a little drive from downtown but not really out of town. It was only 5 minutes from the interstate and close to the lake. The curb appeal was excellent and the lobby looked comfortable. Check in was quick and pleasant.

EXCELLENT. LA is expensive, the Marriott Fairfield Inn was very reasonable. Everything you need - washers dryers, an excellent Market Place in the hotel, with microwaves, stores make your own food and a Pizza Hut inside the hotel/marketplace which had breakfast too. Excellent for children. This hotel is fabulous. It has the greatest caring staff. They are always helpful and have a smile and not a scowl on their faces even though I know they get asked the same questions over and over again. They are so helpful and that makes a lot of difference. The room cleaning staff was also so friendly. The idea of The Market Place is outstanding, and the pool area is fab for kids and parents alike. Free wifi is great and also free use of computers and printer in the lobby area great idea.

Excellent. Worth the price. Stayed at the Stellaris Casino. Everything was close by. Rooms were well maintained & worth any added expenses. Several pools to choose from, family friendly or adults only. Right on the beach with many activities.

I stayed at the Marriott Residence Inn Providence Coventry Rhode Island and my sister had one of those carpet staple went up into her foot which she was freaking out because she thought it was a needle. I paid for a 2 bedroom suite where one of the knob of one of the bedroom door kept falling off with the hinge sticking out. Almost hurt my nephew. And they have a pull out sofa bed that when you lay on it your feet go up in the air and your head toward the floor. This room was a disaster. I complained about the door knob which they never did anything about and when the incident happened with my sister they took the staple then told me they misplaced it. With all of this going on there were no manager on duty and I was told I would receive a credit back to my bill...

Hi - I am a Marriott rewards member. I booked a family vacation using their website to find an airport hotel. ** This website says "Redeem 4 Nights. Get the 5th Night FREE!" without any asterisk or instructions to see further details etc. I Redeemed 4 nights but the web would not allow to book the 5th. I tried unsuccessfully to resolve. I sent an email and then call then had a live chat. Even though their website only says Redeem 4 Nights. Get the 5th Night FREE! They are claiming that it is only for consecutive nights. I planned to stay at the airport hotel at the beginning and end of my visit to Seattle so consecutive nights do not work for me AND it is not what they say on their own website.

Whenever I travel I always look for the Marriott Hotel. I love the ambiance and comfort of the suites... Today I checked out of the Residence Inn in Miami Airport North to travel and check into the Marriott Courtyard in Providence Rhode Island. When checking out this morning at 5:45 I found out that I had been charged for parking a vehicle. A question to which I responded, "No, I do not own a vehicle." We all know that to get this rectified could take a number of frustrating calls.