Jetblue Reviews

This review is on the booking process rather than the actual flight. I have always loved JetBlue but today my opinion changed. In February I booked a flight for my sister-in-law to fly from ATL to JFK and returning to ATL in June. Today I went onto the JetBlue website to try to get a better seat and make final touch up since she needs wheelchair assist etc. On seat selection I was offered a wonderful seat in first row (1A with plenty leg room) so I paid extra $42 from the ATL-JFK leg and $50 for the JFK-ATL leg). I was not able to ask for special accommodations and I noticed that luggage was not included (what!!). But I have no way to pay for luggage.

I wanted to cut my trip to Puerto Rico short because I found out (while on my trip) that my grandmother has uterine cancer and needs emergency surgery. Myself and my family members are her primary caregivers, so it’s very important that we’re by her side for this procedure. I wanted to change my flight to come home a day early and was told I’d have to pay $600 to do so. JetBlue offers fee waivers IF you can provide documentation of the emergency and if it’s approved. Mind you, I’m still in Puerto Rico and my grandmother is in North Carolina.

I'm certainly no world traveler, but, I have flown a good bit in my life. And have done so at least once on nearly every US-based airline at some point. So it gives me no pleasure to describe the experience I had with my first trip and final trip with Jet Blue. Having some money credited to a Jet Blue account due to a trip cancellation from earlier this year, future circumstances dictated that I use those funds now to go visit a friend near Fort Lauderdale, Fl. From the previously mentioned cancel trip, I had money in credit form with both Jet Blue & American, so, I chose to use the American credit for the trip down and jet Blue for the return. As I was traveling out of & returning to Baltimore [BWI], my routing with Jet Blue was Fort Lauderdale to Boston, Boston to BWI. That information sets up what follows.

I had travel with Jet for many years mainly cause it was one of the few airline that travel to the Dominican Republic. The service was always mediocre but I manage. This past May 15 my flight 1010 leaving SDQ was the worse. My flight was schedule for 510am, was reschedule to 830am and then reschedule again for 2pm. The supervisor would not give a explanation and there were no announcements. I paid almost 1000$ for this flight. After explaining to the supervisor that I was to be at work that day he agree to flight me to EWR where I had to paid 100 extra for a cab. After everything was done I try to reach out to JetBlue csc and was given the cold shoulder. My advise find a better airline if traveling to the DR.

As a frequent traveler I get to experience and compare different airlines. My fiancé bought a bundle vacation package and we ended up flying with JetBlue. I was very excited since they recently ranked #1 but... oh Lord. I was so wrong. The flight attendants were rude, cut and dry, no smiles, NOTHING. They looked so miserable, almost like they hate their job. I usually see other airlines greeting their customers when boarding or thanking them when exiting the plane...NONE! Gathered in a corner chatting ignoring the customers. Never heard from the pilots either. Name, flight updates, weather conditions, etc. What about the security emergency explanation? We heard the instructions but no one did the actual showing. This was a round trip flight between Ponce, Puerto Rico and Orlando, Florida. Sorry, but I will not be flying with them again. AA has better manners and excellent customer service.

I've always loved JetBlue. They have been my go-to airline for years. Something has changed recently. Lots of delays. Lots of malfunctioning equipment. My most recent flight from Boston to Tampa was allegedly delayed from 3:00 to 3:47. Nbd, we grabbed some food. Went to the gate at 3:45, No plane outside. Girl at the desk said 15-20 min. Ok. Came back, plane was there deplaning previous flight. Boarded at 4:15. THEN HERES THE KICKER. SAT ON THE GROUND IN THE PLANE FOR 45 MORE MINUTES while they "waited for 2 extra pilots to board so they could recover another plane from Tampa." Then none of the TVs worked and the wifi was spotty at best, which sucks when traveling with a 2 year old. Where is the old JetBlue I loved for so long?

If you are looking for paying for a service you will NOT receive, this is the airline for you. We flew into JFK with two children at 6 am (after a 10 hour flight from Honolulu). Our connecting flight to Rochester was supposed to take off at 7:26 am. That flight was cancelled. They automatically put us on another flight at 10:50 pm. WHAT?

I flew JetBlue and they had a mechanical issue which caused me to miss my connecting flight to my final destination. I had to wait for hours for anyone at customer service in the airport to even speak with me to resolve the issue. And then they told me they couldn't get me to my destination for another 5 days because that's when their next flight was going there! They had already sent my luggage to the connecting airport where I had missed the flight. Long story short, I had to buy a very expensive flight on AA in order to get to my destination the next day. However, JetBlue never sent my luggage to my final destination.

I'll admit that I did not dig down and read the fine print, never had to. Bought a refundable ticket, not so fast. No money back, you get a credit. What if I never want to fly Jetblue again? Ridiculous.

90% of my fights with this crappy airline are delayed, not only leaving Boston but on my return flight from Fort Lauderdale as well. I travel every two weeks round trip Boston/Fort Lauderdale on business and finally I’ve had it. Almost every time there’s a delay and normally they’re not 30 or 40 minutes no, it’s 1:30 to 2 hours delays. Upon checking online I finally came to my conclusion about this airline, on Money magazine there’s an article where they are placed last and it comes to delays and cancellations, worse than Spirit, unbelievable but true. Stick with Delta, yes they have delays as I have experienced, but they were due to snow storms, never anything else.

I have flown JetBlue for years and never had an issue like this before. My flight going to San Juan, Puerto Rico and coming from San Juan, Puerto Rico were delayed for over 10+ hours. Resulting in missed connecting flights, expensive rental cars, and hotels that we did not want to stay at. I was lied to by the customer service representatives stating that our flight would leave within the hour, within four hours and then finally ten hours from when our flight was supposed to take off. We ended up paying for an AirBnB that we could not get the money back for, had to take off an extra day off work and their solution was to just hang up on me. Nothing was resolved and they seem to not care if we are upset or not. My trip was great just this airline is the worst.

I used to love my JetBlue plus credit card when it was American Express! Bad move on the airlines because Barclay/Mastercard is horrible with incompetent customer service representatives. Last year, it took forever for them to send me my statements during the switch over and couldn't quite figure out to email me PDF's until I had to explain to them how to make it work. Then, just now, I was on the phone for 1.5 hours trying to get my status approved for spending over 50k on their card. My annual summary states I have, but apparently that doesn't take out refunds and turns out that I was $68 short. So lovely to be given that news 1.5 hours in, when it seems like that news could've been broken in 10 minutes or less.

We had three issues with Jetblue all in one flight. First, we did not get to select our seats. We booked two seats & when we checked in, they were not next to each other. At this point we were offered a chance to upgrade our seats to the extra space seats. We did upgrade so that we could have adjoining seats. Secondly, upon getting on our 4.5 hour red-eye flight from Vegas to Fort Lauderdale, our row was the only row of seats on the flight whose TV’s were not working. Not only were they not working, but they were flickering & strobing the entire flight.

Very unprofessional, disorganized, no id check, never experienced anything like it. Flight #1837 to DTW from Boston. Short staffed, terrible customer service. Not to mention two flight delays and a missed connection due to delays and not even an apology. Flight attendant couldn’t even control the boarding from zone to zone, people were boarding as they pleased, no order, made me feel unsafe.

So disgusted with JetBlue, flight #283 that was leaving from JFK @ 5:41pm on 4/5/19, how dare you kick a young mother with two small children (7 months and 3 years old) off of a plane because she was unlucky enough to sit next to a racist-that didn’t want to sit next to her because she’s Hispanic and had small children with her... My daughter didn’t deserve that. It breaks my heart to have MY grandchildren witness racism at such an early age. Disgusted. They paid for their seats-they weren’t flying for free.

Flight 825 a hour flight leaving on a Saturday was supposed to leave @ 9:03a, it left at 10:50a. They booked a full flight, and made everyone sit in the plane smelling the bathroom stench while they performed maintenance on the 'air conditioning' for two hours. They kept walking on and off the plane with no explanation until after two hours.

We arrived for our flight @5:38 am. The flight was scheduled to leave at 5:50 am and the door was open. Eron was rude and unprofessional and told us we were too late. It was my family of 5 and 13 other people. We advised it was one TSA worker in which she stated, "That's not my problem." She stated she could not get us to our destination which is Montego Bay until Saturday. We had to call customer service for help. The inconvenience has caused us to miss a day of vacation, lose money on hotel and pay for and additional hotel in NY where we have to fly to get to Jamaica tomorrow. Eron could be heard saying It to her peers, "I could have let them on but they was taking too long" as my elderly mother was walking to the gate.

Please do not use Jetblue. Long story short I was traveling alone, my bags was 8 lbs over. I asked if I could pay the overage. I was told no, I could miss my flight and book with another or book my bags with a cargo company, but they had to watch the weight on the plane. I explained that I have no other bag to move the 8 lbs, they didn't care. Somehow I found a bag to move some weight around. I told them what does it matter if I move the weight and pay for the 2nd bag if the same weight is going on the plane. JETBLUE just do not care. They just wanted my money the way they wanted it. I was willing to pay for the overweight not be told pay for a whole other bag.

NEVER EVER fly JetBlue. Our family had to fly with them three times and all three times there was at least a 10 hour delay in which the airline refused accommodations even though they knew we were traveling with a special needs child and a 3 year old. Their customer service was extremely arrogant and rude.

The deplaning process could be better instead of a cattle rush. Carry on luggage should be 1 per person. There is never room in the bins if you get on the plane. Last carry on should be stored above your seat instead of wherever you seem fit to put it. People in the back of the plane have theirs all the way in the front.

Super disorganized, never called our name. We were late due to their disorganization but still would have not missed flight had they called our name. Missed flight. They used to be good but last couple of flights were not good.

I love the service. A very tall male flight attendant took a lot of time teaching me how to use the computerized TV and making my seat more comfortable, all the while squatting down to my level to be heard. He also admired my hat when I boarded and politely ask if he could stow it up front so as not to get it crushed in flight. At end of flight he was waiting with a smile, hat in hand and gently placed it on my head. Also, their bathrooms are always very clean.

I rate their service with a 5. I like the fact that I can purchase a check bag inclusive in my ticket, the only downside is ticket prices. They are increasingly higher, kinda like the gas prices during tourists season.

I fly Jetblue all the time between Boston and Tampa during the winter when delays most prevalent and I have never had any issues. I have always found they have lots of legroom. I would highly recommend.

I fly Jetblue for most of my travel. They are courteous and have a fabulous frequent flyer program with solid benefits. There's more leg room and the attendants are most helpful and friendly.

I love the experience with them. They are great!! They are very friendly and always there to take care of you. You get to watch TV for free and a great plane ride. They have never been rude and always pleasant.

Excellent airline. Never had a problem with them. But I would like to see them expand in the near future. If possible I would like to see them depart to more destinations and have more flights.

Thirty years of flying... Never had a serious problem or complaint with Jetblue. Some weather related delays but that’s expected in winter. Staff always helpful to this 89 year old senior. Like their rewards program.

Have used JetBlue for last 17 years. Prices and rewards are good. Flights have had a great on time record and planes are comfortable and clean. Staff has been professional and helpful. Services including TV and snacks add to pleasant flights.

The skyscapes and ticket agents are very knowledgeable. The assistance to check keep the passenger alert, saving the anxiety of missing the flights. I enjoy the effort of the airline to store food on the plane to keep the children quiet and calm anytime on the airplane, to help for delays with landing.

I like the company. Great customer service. Great prices. I like them the most. Don't travel much but when I do I use Jetblue. The seats are comfortable - lots of space. Nice airplanes.

Overall, this is my favorite airline. I prefer this line to others because it is usually clean, the flight attendants are helpful and courteous and flights are seldom booked complete. Our last trip involved severe weather in Boston, causing a 5 hour delay. While I was not happy about that, when it was time to board, my mom and I were boarded 1st since she was in a wheelchair.

My mother paid for a round trip ticket for her to travel from Fort Lauderdale to White Plains airport. She brought all her current paperwork completed by her doctor and vet proving her dog was a service dog. They allowed her to bring her dog on the plane as a service dog from Fort Lauderdale to White Plains and ensured her she would not have any issues on her return flight back home. When she got to the airport for her return flight the Supervisor (Anna **) would not accept any of her paperwork and told her she can pay $125 for her dog & buy a $50 kennel or she will have to get additional paperwork completed by her doctor and reschedule her trip back home (this was a Sunday night so no way to resolve the paperwork issue at the time).

Their in flight service, customer service and prices are second to none. Whenever I call with a problem they always find a way to help me. They have changed dates, seats and helped me get the best value. They are just awesome.

Jetblue was my favorite airline but like everything the quality of service is going down the drain. We had a male steward who was great on a return flight from the South to NY. Boarding is easy but lately all our flights are delayed. One flight delayed several times (7 hours) then cancelled.

Today I initially had a flight scheduled to depart at 9am. After my initial flight was cancelled, the only other option they offered was either to refund my fare or to re-book me onto a series of flights (3 connections) with literally 9 hours of lay over time due to arrive at 9am the following morning. This would have resulted in my entering a business meeting following an overnight layover with no sleep, a half hour late for the scheduled start time of the meeting.

I booked a flight from Orlando to Providence on February 13. The flight was supposed to leave at 1:39 pm, but was delayed several times, once after they started lining people up for the flight. Not only that, but the people lining up were getting yelled at for "blocking the hall" as though it was their fault that they were lined up. After several delays, I was finally in line to board the flight but as I was walking through the door, it closed and I got slammed in the head. Apparently, the door slams shut without warning after 50 minutes as some sort of security measure.

2/18/19 - Had a 1:52PM flight (RSW to BOS) first delayed to 2:25PM, then again to 2:42PM, then again to 3:03PM, then again to 4:05PM, then again to 4:51PM. We (my husband and I) finally board only to be delayed another hour on the tarmac. Next, we’re deplaned because the flight crew is over their allotted hours. We’re directed back to the top of the gate and told there will be an airline representative there who can help us exchange our tickets for a different flight.

We arrived at San Jose to find out our 10:42pm flight has been bumped to 4:45am. We are traveling with a 2 year old and there isn’t a thing they can do for us. And 3 months ago we had a flight from Portland Maine to PR to go on a cruise. They cancelled our flight 2 hours before we were supposed to leave and told us again there was nothing they could do for us. I will never fly Jetblue ever again!!! And I don’t recommend anyone else to fly with them!!!

I had three JetBlue flights. One out of Puerto Rico to Tampa, Tampa to JFK, JFK home to Portland, Oregon. I get to the Puerto Rico airport super early 'cause I was on a cruise and didn’t have anywhere to go till my flight. Luckily I did. I got an email saying my 2:30pm flight was delayed by over an hour. Which makes me miss my connecting flight in Tampa. I pitch a small fit, and they get me in a earlier flight to Tampa at 11:30. No big deal, I hang out in Tampa for a bit till my next flight. Except I get ANOTHER email from JetBlue stating my flight has been delayed by over an hour and a half. Making me miss my connecting flight in JFK. NOT OK. Go to the desk. Spend 45 minutes at the desk. NOW I’m told that my flight out of JFK is delayed till 3am because the plane is broken. But they might swap it out with another plane, so it still could be on time. Meaning I either miss my connection, or get there at 8pm and wait around till 3am.

My wife and I made a reservation to fly from Sarasota to JFK and return for the end of February/beginning March. Being concerned that we may have to cancel, I asked about their cancellation policy. I was informed there would be a total penalty of about $150 covering both tickets and the balance (about $600) would be returned to my Visa. I specifically remember saying to the agent, “Fair enough”. When I actually did cancel about a month before the flight, I was informed that the penalty was for each ticket totaling over $300 and the balance would not be returned except by a credit for a Jetblue flight that I must use within 12 months. This is very bad policy aggravated by the fact that I was misinformed. Shame on you Jetblue.

This is my first and last time ever flying JetBlue. Thanks for ruining my honeymoon. From the very beginning it has been awful and has turned into a nightmare since then and unfortunately we’re not even done yet... First we needed a name added to our ticket and for 5 hours were bounced back and forth between JetBlue and Expedia. JetBlue repeatedly told me there was nothing they could do and then finally made the change after 5 hours of hair pulling insanity.

Our flight for Monday has been canceled. Not re-scheduled, but cancel. And after waiting 20 mins to start a chat and 45 mins on hold on the phone the only choice given is to re-schedule the next day or cancel, but after a few minutes, they tell me the flight for the next day was sold out and now the next available flight is for Wednesday... Crazy. The customer service representative was nasty and just said that yes, they cancel and it is up to the customer to call and do all the work. I have used Jetblue before and so far it has been good, but this will cost me a lot of money, headache and lost time. Will never use this company again.

My Flight was cancelled due to a snowstorm in Boston in March of 2016. So I ended up with a refund of 170.00 in my travel back with Jetblue. The Supervisor that I spoke with told me that my refund will not expire after a year. So now it's over a year later and Jetblue has taken my refund. I do not like being lied to nor not given vital information when it comes to my money. I'm not a Jetblue flyer but I would've became one if I was given service with integrity.

I travel frequently from NY to Trinidad to see my parents. The Jetblue employees along with the custom agents especially Agent Leonardo ** & Arnold ** and are always rude and unprofessional. They make racist remarks and when you talk back to them they threatened to arrest you. I tried to record them how they were treating me and they made me delete the video and threatened to take my phone. Then the Jetblue employees act like they are custom agents. PLEASE DO NOT EVER TRAVEL WITH JETBLUE. They make you feel like you're a piece of **. I am US citizen and highly educated and felt like I was being treated like a criminal.

Jetblue was almost 45 minutes late causing us to miss our connecting flight, also with Jetblue. We got to the gate and they said too late and closed the door about 3 minutes later! I had a 2 year old and then the kicker, had to find hotel accommodations because they couldn't put us on a new flight until next day. THEY OFFERED NOTHING! They also told me to pay 250.00 to sit in 1st row so I could get off plane first and make my connecting. Well because of them, that was impossible.

Today, I supposed to go back to my home, Orlando, FL. I have been at the airport in SJU since 4 pm. They have been changing the departure flight around 4 to 5 times, they also just changed the gate. The issue, based on them, is as they call a domino effect in which they have been delayed since the first flight of the day (mechanical issues and wheelchair situation with a passenger.) When I came to SJU, they aborted the arrival due to mechanical problems as well, with the landing gear. Beside my mother in law was visiting us from SJU to MCO and they had also a mechanical and crew problem in which took her 12 hrs to arrive to Orlando. I am very disappointed and I do not feel this is a reliable airline. Remind me Kiwi Airlines in the ’90s. I believe is the time to change the float. Thank you.

Me and my sister arrived today at Bermuda Airport 07h30. Our flight to New York was at 08h30. No one from JetBlue, absolutely no one was here to receive/help us. We did the online check in one day before and had no luggage to dispatch. People from security help us informing the JetBlue members inside that we were there in need for help and that someone should pick us. We wait 50 terrible min for an answer, for any help from JetBlue members. But no one showed up. There was 7 crew members. How can no one help us? Bermuda is a super small airport and they were just a couple of meters far away from us. We stayed there 50 min!! This is completely unacceptable for a company that says that put their passengers first...! American Airlines had a flight at the same time, and they were still receiving a lot of passengers. This was my first JetBlue experience, I don’t recommend this to any other passengers.

So basically we book a flight from JFK to San Jose. Flight flying at 6:15 gets delayed an hour, then another hour. Now it’s 9:30 because we are waiting on a crew member. At 9:30 the flight is delayed till 11 pm. Now waiting on the pilot. At 11 pm the flight is delayed till 1:30 and at 1:30 after 6 to 7 HOURS of waiting they CANCELLED the FLIGHT. I don’t live in New York. Nowhere to go. Nobody to talk to about it. About 200 people just wondering what to do? None of the TRUEBLUE help desks where open and all 200 people trying to get on a flight. And it’s 2 am in the morning and people have been waiting since 5 pm in the afternoon. Everyone finds a help desk. They tell them we can’t get on a line because the staff doesn’t start their shift till 3:30 in the morning so we can just wait in line to get on in line again at 3.30. People are tired and exhausted. After 3:30 they rescheduled everyone to fly out 2 days later.

My mom suppose to flight from Costa Rica at 2 pm. The time the flight get out was 3 36 pm. I was trying to reach by phone. They don't know if the flight get out from there, trying to reach the website and was not responding, went to Fort Lauderdale airport and I got two persons on customer service with bad attitude [Frank and Adelsa]. That no got any respond on what happen and just saying go to the gate 4 and wait there cause flight is late without explain Why? My Mom are 80 yr old and believe me never again will be flight on that company. Careful to who you spent your money with.

I was impressed when I called for the time and was greeted by the most friendly, and helpful young lady. By far the best call experience I had which is why I decided to book immediately with Jet Blue. Today I had an unexpected situation arise and called the executive office. Very rare that I would have gotten any response. To my wonderful surprise I received a call back within hours from a warm and friendly woman named Ms **. She immediately relieved all my worry and concern, and offered the most unbelievable resolution. I'm speechless. Something I would not have ever imagined from the other airline I was so loyal to for years. Wonderful company. It's easy to get customers, but this company proved that keeping their customers is important. I highly recommend traveling JET BLUE.

It is worst experience ever. Jetblue sucks. Never take this plane again. Took 1hr 30 min for only get baggage. What a great service Hah? 1 hr and 30 min for get baggage? What the ** you guys doing? Staff also so ** annoying. Worst service worst staff. Don't waste your money and time.

They closed the doors right as we reached the gates, and refused to let us in. I understand their policy, but I didn’t appreciate their cold response. We were told “Too bad.” And they simply pointed to nowhere and said “Go down there. You missed it.” Now, when you have two people rushing towards you with tears in their eyes, I don’t think the best response is to be so cold. Maybe it’s because it happens often - but we’re all people. It’d be nice to be treated better. How about an “I’m so sorry, we’re on a tight schedule, and can’t let you in. However we do have a different flight at this time, I’ll let the info desk know you’re coming to schedule it.” With some compassion?

I am Asian American, when I came to the counter check in at Boston airport, that ** lady named Christa, refused to check in my luggages, and asked me to go to the counter which is not JetBlue. She took the luggage from the ** guy behind me. When I came back to this counter, I have to stay at the long line. What a customer service, how can this kind of people work in service? Racism is still exist. Never fly with JetBlue anymore.

Now JetBlue will not allow customers sit in empty seat unless customer premiums. Airlines are getting greedy. We need regulation to stop their greed. They started with paying for additional luggages and now paying for empty seats. This has to stop.

My husband has a contract in Newark, New Jersey and has to travel from Orlando, Florida to Newark every other week. Well, every flight that he has taken has been delayed. Tonight, his flight #128 was suppose to leave at 7:51pm. Now it's not leaving until 11:30PM. This is absolutely ridiculous! He has to be at work in New Jersey at 5:30AM. I use to love this airline but they are failing miserably. Their Jetblue credit card is a scam also. You get no benefits, not even free baggage. Once the credit card is paid in full - closing the account and cutting the card. DO NOT USE JETBLUE OR GET THEIR CREDIT CARD! Just so unreliable.

This is by far the worst Airline ever! Warning DON'T BOOK YOUR FLIGHT WITH THEM!!! Now let me tell you why. It all began 9/20/2018 flight from ATL to FLL with a connecting Flight FLL to PUJ (Punta Cana, DR). First flight out delayed then cancelled. You heard me. CANCELLED!! Was able to get on with Delta which was the next gate straight flight ATL to PUJ. Second Problem Jetblue sent my luggage back to luggage claim. Really??? We go to baggage claim to retrieve it and it's not there. WTF? Now we missed the Delta Flight which was the last flight to Punta Cana.

Left my wife and kids sleeping on the floor in JFK after the flight was canceled leaving out of Orlando, and put them on another one that got to NY at 10:00 knowing that their connection flight is gone. When I called complained they said it was weather related. If that was the case why wouldn’t they think of all these people that cannot make their connection flights and just e-mail them, call them, text them letting them know the flight is cancel. Ppl rather sleep in their houses (toddlers) than on the floor in JFK since there is no Hotels and it's all booked. Can’t provide you with a hotel voucher for the night. Customer service office is closed... and the best part is when I called they said, "We'll send you a 75 dollars prepaid cars in the mail." 3 months later I'm still holding my breath. What a SHAME. Words can’t describe how horrible this company is... not only they will never see a penny of mine... but also I will trash them every chance I get.

So I used Jetblue this past July. One of our flights was over 10 hours. We had a full delay in Florida to sightsee. We were suppose to land before lunch, but did not get there until 8 pm that night. They said that they were going to give us a credit for our inconvenience. I let them know that you can not put a price on changing our plans on a honeymoon and that I did not want their credit because I was deploying within the next month. So they gave us a credit that has to be used in one year or we lose the money.

I had a flight coming from FT Lauderdale to Atlanta scheduled at 8:49pm (9/2) - flight number - #568. From my understanding it was originally delayed until 10:54pm due to weather issues. The weather was cleared up and we were all ready to go. Also other airlines and other Jetblue flights were taking off as well. After an additional hour, the service agents claimed it was maintenance issue which delayed us even more!!

Traveling from DC to Burlington, VT. Flight out of DC delayed resulting in missing last flight from JFK to Burlington, VT. No offer of hotel but a cot located in baggage claim. Baggage claim open to public, homeless. When provided the cot, instructed to place belongings under the cot or homeless would steal belongs. Middle of the night Jetblue security reported that we (myself and two physicians) could not sleep there. We reported that we were told by Jetblue staff that this is where we were to stay. JETBLUE security staff escorted us upstairs to check in whereby we waited until 3 am to speak to a supervisor whom offer only then a hotel offsite. We declined as all had early morning flight.

I had a connecting flight scheduled on Jetblue from New York to Austin. After luggage checked, boarding pass issued, etc, the flight was canceled. I had to stand in line for 3 1/2 hours before I could speak to someone to book another flight. Jetblue said first available was 3 days later. I had to get a hotel room for three days, pay cab fare, etc. Jetblue would offer NO compensation, but said "we are not going to charge you for changing flights"!! This was without a doubt the worst experience I have had with any airline.

The worst airline and even more horrible customer service. Traveling with my son and luggage is hard enough...especially when the airline admits to dropping your full size stroller and giving you a cheap barely functional umbrella stroller as a "loaner." I was told by multiple JetBlue employees that I would get a replacement but now I am told I would get the wheel replaced. The entire stroller is broken to include the wheel, the frame, the fabric is torn and filthy. I am disgusted on how they are handling this situation -- not to mention I had to call them twice after being told someone would call me twice.

Travelled JetBlue airlines via JFK airport on 8/14/18. Upon arrival at 6am there were computerized check-ins very few navigator reps to assist with the confusion. After standing around for approximately 20 mins there was 1 rep that assisted us family of 5 with our questions. At the completion of computerized check in we had to go to check in under age kids in another long line. Line rep was asked a question. Female rep provided no eye contact only pointed. Second line female rep in area advised us to step off line after patiently waiting when granddaughter started feeling nauseous. When advising female rep time is fading we fear losing our flight we refuse to leave line. Finally she assisted us by relocating us to front of line. Next long line for screening, female TSA rep was obnoxious, rude and unprofessional when providing all IDs with paper check In for us family of 5. She tossed us to another male rep who was nicer.

Purchased 4 tickets including one for my daughter who is only 6 to fly out from JFK to Tampa for a family reunion. The flight was to leave 5:59 am on August 12. I received an email to check in the day before my flight was scheduled to take off and when I went to check in I saw my itinerary was cancelled "due to weather". We contacted JetBlue on the phone and was told we would have to go online to find another flight. After some back and forth the person on the other end told me we would be rescheduled but all on different flights out of different states at different times including my 6 year old daughter who was expected to fly out of Westchester airport on her own.

Flying out of DC, flight was delayed 5 times, then the gate changed and they never notified me so I missed the flight. Coming back home from FL, my flight was delayed, then canceled and rescheduled for the next day. They didn't bother telling me about a flight available later that same day, I had to call them and ask. I will never be using this airline again. They said they had staffing and maintenance issues. I don't even want to bother flying on their crappy planes ever again if they are having maintenance issues with them. They offered me a piddly $75 travel voucher (which I will never use). Airlines like this rob people and should not be allowed to conduct business. I hope they go bankrupt one day.

Jetblue is terrible. The communication is horrific and their delays are constant. I was delayed flying out of Newark for over 3 hours. They never communicated the reason for the delay or the time frame as to when we were expected to take off. My flight home was delayed for over 4 hours as well. This is the 6th time I have flown with them where both flights have been delayed. Fly United. A million times better.

My confirmation code **. On August 2nd Ramonia ** and George ** was on the way to Baltimore airport when they received a call from Jetblue starting that their flight had been canceled. It was 11 am and we had checked out our hotel at 1030 am. We were in a Lyft car and had to reorder the Lyft again to go back to the hotel we came from. Total spent so far 500.00 DOLLARS. I called Jetblue and they rescheduled our flight for 800 am in Washington D.C flight 1223 August the 3rd. We got up the next morning and took a Lyft again and that cost us 150.00 dollars. At the airport I called Jetblue to find out what happen. JET BLUE TOLD ME I WAS LUCKY I DIDN'T HAVE TO PAY FOR ANOTHER FLIGHT. AWFUL!!!

Our flight was supposed to be departing at 11:59 PM but then they announced it was going to depart at 3:00 AM. But after all the struggles just to get to Santiago they announced that the flight was cancelled. They told us to check if there were other flight. And when we went to check with the customer service the woman there treated us like as we were dogs. I don't ever recommend JetBlue.

As I write my family is stranded at the New Jersey Airport. They have started 24 hours ago and no clue of what next. And it's all because of the poor service from Jetblue Airlines. They booked tickets with Ethiad Airways - operated USA by JetBlue. EY8244 (Denver - New York)/EY100 (New York - Abudhabi - Bangalore). EY8244 - It's a bright sunny day here in Denver, but Jetblue kept giving bad weather in North East as reason for delaying the flight by 4 hours 30 minutes. They missed the connecting flight. It's funny to see one flight gets delayed, but the connecting flight by the same operating airlines leaves on dot.

Stuck in airport with over 10 hours delay. 652 Flight from Cancun to NY supposed to leave at 5.15pm - we arrived at the airport at 3.30 pm and we keep receiving emails updates to flight delays. Our estimated departure is now at 2.30 AM!!! We are the last customers in the airport and nobody is here to explain what’s happening. The JetBlue customer service is not reachable, this is just outrageous. What a lack of respect for the customer, this company should not be allowed to run. We are gonna spend the night in an airport without blankets or food and water. They lost a customer for life.

After travelling 30+ hours from Nepal on Qatar Airways with my two kids, I had a connecting flight on JFK for Tampa. What should have been a 3 hrs. flight, turned into a 5 days ordeal. We were on the Initial flight on the 22nd of July which left the gate and then after being in the tarmac for 3 hrs, they returned us back to the terminal because the delay caused one of the crew to be above legal flying time allowed. Our initial flight was eventually cancelled at around 2:00 AM the next day and they gave no compensation citing the cancellation was because of weather. I had to be in the line for more than an hour to book our flights for the next day. I was told we were booked for the next day flight, but when we reached the gate the next day, they told us we didn't have any confirmed seats in any of the JetBlue flights. Same thing happened for a couple of days.

My 11 year old sister was onboarded. The plane rolled off the gate and began to taxi for departure. I could not longer see the plane so I left without thinking about it. 2.5 hours later I get a call from Jetblue saying the plane never took off and she is no longer their responsibility. Furthermore, when the plane reboards, she will not be allowed back on until the same person who was originally authorized to drop her off is there once again to see her back on the plane. I live 1.5 to 2 hours away with traffic. The fact that they don't employ a responsible adult who can watch after the group of unaccompanied minors until the plane reboards and instead inconvenience working class people with jobs, is absolutely insane and unacceptable. ON TOP OF THIS THE EXACT SAME THING HAPPENED THE DAY BEFORE. Fortunately, I was able to see the pattern of delays and left early. Simply put: They don't act like reasonable human beings.

I fly frequently. Jetblue offers points if YOU spend a grand and pay it off fast. 90 days. For the small price of 99 annually they offer 40,000 points. Just wait 8 to 10 weeks. That is bait and switch. Barclay card and Jetblue are complicit.

I booked flight 0828 due to depart on June 19 at 5:24 pm but I finally departed at 9:47 pm. The explanation was because of weather; that happens I know. But the fact that they texted me at 3:00 telling me that my 5:24 was delayed to 7:24 only to send me a text around 3:30 pm that my flight was back on track for 5:24 pm. After arriving to the airport on time I received 18 other texts and emails changing my time for departure. I sat in the plane for an hour and then de-boarded only to be told at 8:30 pm to wait for an INTERCOM ANNOUNCEMENT for when to board again. No official time was given and that all other flights were booked and prohibitively expensive. They refused to give me a time at the CS desk causing me to sit there without rest or dinner. A weather-related delay is not uncommon but the confusion and unprofessionalism there was legendary. They lost me as a longtime customer, so find another airline.

I am not sure why so many people are writing negative reviews, although several are their own fault for not paying attention to rules like needing to check bags at least 60 minutes prior to an international flight, this is not a Jetblue rule, but FAA regulations and sometime up to the airport as well. If they say you need to check your carry on, there is a reason for it, perhaps your bag is too large for the space remaining, perhaps it is too close to take off time. Remember the flight attendants are there to make sure everyone stays safe and to try to make sure the flight leaves on time. Overall, I have never had a rude employees and in fact they usually bend over backwards to help you.

I’m in New York, my flight is due at 2:58. I get a phone call at 11:15 saying my flight has been canceled for June 5th 2:58 departure for LGA. I was rerouted by JetBlue to leave or at 7pm. I called customer service. Spoke to Michelle after waiting almost 30 minutes on hold. She then made a flight out of JFK to get me back to FLL sooner. Got to JFK the same issue appeared. The flight never existed. I was then given a 3:40 flight which was boarding for Group A in the more room seats up front. I was given a front seat. However trying to board and was turned around stating I was on standby. My seat had already been taken. Who accommodates you, got your inconvenience and how do you just switch flights when a passenger has paid for a flight for timely reasons. I don’t think I’ll be flying JetBlue. Poor customer Service and I’ve never been through this before. I’ve always flown JetBlue. Very disappointed.

I got an email that my flight was cancelled SIX HOURS before takeoff for 'maintenance issues'. As we were going on vacation, it was too late to change or cancel accommodations and car rental. I was told by two supervisors (Lesandra and Carline) that my only options were to wait until the next flight which was TWO DAYS AWAY, make a 4.5 hr drive to Atlanta for a flight tomorrow, or just get a refund of the cost of my flight. They refused to help me find another flight on another carrier.

Horrible experience! My flight was scheduled for 4 pm and the flight kept getting delayed over and over. We took off at 2 am. I’m not even joking. It was a real nightmare. Worst airline ever. Beware :(

Received excellent service at my final destination. Helpful with directions and baggage pick-up as well. Received multiple wishes for a pleasant vacation and hopes for a safe and pleasant return flight.

Overall Jetblue is the best domestically. They have good flights and in general it is an easy process, they are also super efficient with regard to impending storms, cancelled flights and rerouting and refunding. Most of the time the agents are polite and friendly, however they need a little more attention to their staff in NY and Miami. I think the seating is smart and works. I also think the food is smart, but wish they offered food that didn’t smell. Sometimes it can be overwhelming to smell salami, garlic and other things in a confined space. They should make sure to update their planes too and continue to offer the service that a lot of the other airlines don’t. I also think it would great if they introduced family flights during high family travel times to Florida. Jetblue has always been the front runner on different domestic plane service and was better than Virgin America. A little more innovation in these trying times for business travelers would be welcome.

I had been in Auto accident and had been diagnosed herniated disk lumbar and had lost the standing and walking capability. Being alone in US and lengthy wait to see physicians, I called Etihad Airlines and inquired about my possibility to travel to Jaipur India for quick surgeon appointment and surgery. As per their wheelchair requirements I got physicians signatures describing my diagnosis and present traveling capabilities. I bought tickets. Then I was told to submit my medical records. I did and my physician spoke to airlines providing his number for any future requirements, meanwhile I got contact with neurosurgeon from brain and spine hospital Jaipur surgeon Dr Kamal ** through my nephew in India by sending a copy of MRI through Email. I got the earliest appointment on 4th June 11AM.

I have had the misery of flying JetBlue twice a week for the last month. Their points system is a scam. They make it impossible to earn top status with the airline when you only fly short commuter flights albeit twice a week. They define their points in a few different categories. Only dollars spent on flights actually benefit your status with the airline. No other points help your status. I would happily pay for good service, i.e. First Class. They do not offer it. Only more expensive seats that have been double sold and I have been moved without any explanation or compensation.

Traveling from Florida to Ohio and the flight was delayed several times and finally cancelled. They do not work with other airlines for alternative flights. We were told to come back the next day as they offer only one flight a day. Instead we changed to another Jetblue flight to Pittsburgh and figured we could rent a car and drive to Cleveland. The Pittsburgh flight was delayed several times with many gate changes but finally left several hours delayed. I've flown many many times and this is the first and last time I'll use Jetblue. Chaos should be their tagline.

Whilst trying to change my college students flight to the one prior, it is the shuttle that goes every hour, the rude agent said it would be $200. That is more than the price of the ticket. I said that I was an airline executive and we pride ourselves on service and she responded that those days are gone and "it's just a job". It is discouraging to see how low our standards have been allowed to fall and that it is now accepted in all areas. We deserve better.

BUG INFESTATION!! We flew with JetBlue, and we took apart my kids' double stroller at the gate before boarding. We handed them the stroller and they never put our stroller in a bag when they took it from us at the gate (we traveled before with multiple airlines and they put the stroller in a bag transparent bag), but anyways we kept the stroller extensions of the so they don't break while in storage. When we received the stroller back at the airline door, it was infested with thousands of tiny spiders!!!! We took tons pictures and the security advised us to contact the office.

Just flew with Jetblue for our first time yesterday. We were delightfully surprised, especially having been an avid Delta fan for so long. For the price of our ticket from JFK-SEA on Delta, booked 3 weeks prior, seated all the way back in coach, not even next to each other... We were able to pay $100 more and book a flight less than 24hrs ahead of time, for first class, and sit next to each other! Jetblue's seats are wider in general and the interior is much more renovated and modern than most other airlines. Flight attendants were helpful and polite. I had numerous questions prior to booking which resulted in multiple calls. Each time, the hold time was no longer than 13 mins, compared to the "over 2 hours" I've dealt with each time I call Delta's customer service. Our flight was on time, we departed on time, and even arrived 30 mins early!

I am very disappointed Jetblue customer, you ruined my honeymoon getaway with my husband. I will never use your airlines again. We traveled April 2-6 from JFK to Punta Cana, our flight 369 was supposed to depart at 12:20, but due to the snow we didn’t leave until 2 hours later. That’s fine. We can’t control Mother Nature, so here goes the worst part. We are boarded in the air happy as can be on our way to Punta Cana and the pilot announces there is a problem with the navigation system and we have to turn around and go back to JFK. We then waited for 8 hours for another plane and crew to take us, sure you provided credits and pizza, but that is not enough.

I had to jumps thru hoops to barely make it on time to my dad's funeral. And in the return I had to be late for work. They delay flights more than any other airline in the whole United States and Canada. They delay all my flights 9 times more or less. And their price are terrible. They definitely lost my business.

This airline it's a disaster, never on time. I do believe that people still flying with JetBlue because they always give a 75 dollars credit. Back on August last year same thing happened to us in our family vacation to Cancun, Mexico, it was a mess. We are so upset, right at this very moment we are again in Atlanta waiting for our delay fly. This airline is a joke. I’m deleting my app from my iPhone. It's not worth it.

Flying JetBlue and about to board the plane, lady checking tickets gives the young girl in front of us a hard time about her bag being half a centimeter too long to fit in the “check in bag requirements” so they make her check the bag... then our turn comes and we had the same exact issue and the lady made us both check our bags which is a huge inconvenience because we are traveling light and fast. With no time to spare for waiting for luggage. Long story short terrible customer service. The staff could care less and the plane was extremely disgusting with food all over the floor and seats. I couldn’t be more grossed out and uncomfortable. Don’t waste your money flying with this airline.

Original flight on 3/20 got cancelled due to the weather. The re-booking was a nightmare. Had to wait on the phone for 40 some minutes to get to an agent. The agent tried to get rid of you ASAP by saying there is no seat available even though there are seats if check online. Finally was able to get seats on the flight on Friday 3/23, the flight is delayed for 2.5 hrs and then delayed for another 40 minutes and still is waiting. Avoid JetBlue.

Worst airlines to book. March 20& 21 there is snow storm on East Coast but every single flights going out of JFK are confirm for flying but only JETBLUE DECIDES 2 days prior they will not fly. After requesting to change my flight they said they don’t have any flights until Saturday. I had book from JFK to Montego Bay (Jamaica). Have me such a hard time to refund & I lost $$$ for my booking in Jamaica because we were flying back on Monday. It did not make sense to purchase another $1000 ticket just one way.

I and my daughter bought Jetblue tickets $174 each. It is total $348. Due to the weather I called and canceled flight. No refund but $348 Credit! Sound was okay, however, I should pay cancellation fee $150 each If I use credit. It means I only use $24 each. They answer “I am sorry I understand. What I can do...” They are not sorry and they don’t want to understand because they don’t want to refund and don’t want to give anything back.

From 3:49pm to 7:30pm I received multiple emails of flight delays, then corrected to on time, then delayed, then on time, then delayed from 10pm departure to 1am departure. I called the airline to complain that this did not seem as a weather delay even though it was insisted multiple times that it was, but as internal issues, seeing as they knew the plane from NY was delayed to us by 2 hours and we kept receiving multiple changes. You can track a plane on flight aware and know when it will take off and land. It’s pretty simplistic.

The plane took off and landed, that was about the only pleasant part of my trip. We paid extra money to sit at the exit row, only to find out it was not an exit row but instead a bulkhead with no more legroom than any other seat, not worth the money! You could not hear any announcements on the PA from the crew, so never knew if they were asking you to sit down or buckle up, it’s not that the system didn’t work (the pilot’s announcements could be heard) the crew just didn’t seem to care about their job. They walked the aisle with armfuls of water to hand out twice on a 5-hour flight. They had a cart that would have served quicker to more customers but only used the cart when a pilot need the bathroom (to block access to the front of my the plane). I’m assuming they didn’t want to use a cart to avoid customers asking for more than a bottle of water.

I was told once the boards changed, they would assign my daughter's seat and mine. Then they said I had to wait until the plane starts to board. However the gate next to me assigned a gentleman's seat whose flight was taking off after mine. Very condescending attendants at the gate.

My first booking experience with Jetblue was in late 2016 for a flight to SLC, Utah in February 2017. My first flight I actually took was booked in Dec. 2016 and flew end of January 2017 to and from Las Vegas. Booking was easy. The first flight experience I had was excellent. The 2nd was also excellent. I was happy to see clean planes, happy staff, and relatively more room than other airlines. I also loved the free wifi, to keep my busy during flight making the flight time seem less cumbersome.

Non stop flight from West Palm Beach FL to Boston on 2/3/18 - Our flight made an emergency landing in Charleston SC at 11 am because the engine light was on. We disembarked the airplane not knowing what was next. We waited in Charleston until 9 pm that night and they sent an airplane from NY to take us to Boston. It obviously was quite an inconvenience. But... To compensate us, Jetblue gave each of us $300 in our accounts, brought food into the Charleston Airport for us and arranged a ride home from Logan airport to our home with Lyft at their expense. We felt very compensated for the inconvenience. Jetblue and Lyft are a class act.

I booked my wife and baby of 17 months old two seats. They canceled the additional seat without my knowledge and when my wife was boarding they first gave her major attitude and problem with her DOONA which we’ve been flying with for the past year since baby and never have we had an issue. They asked her and told her it’s not allowed because it’s not airplane safe. Meanwhile she showed them the tag stating it’s 100% safe.

I called Jetblue today to check about my flight. I always have problems receiving the confirmation by e-mail, so I didn't have the confirmation number. The customer agent was very rude and insisted that she couldn't find my flight using my name or my TrueBlue number. Then she said, "I can't help you and you'll have to find yourself the information you're looking for." DUH!! She was so stupid and inefficient. She needs to be in an another line of work. I called a second time and was told that JB would be calling me back in 10 minutes, which they did but then I was kept on hold for few minutes and then I got disconnected. I called a third time and I was then informed that somebody would call me back in 15 minutes. This time, the agent was very courteous and was able to help me.

I wasn't made aware of their rewards program but my only complaint about Jetblue is that I can't fly them everywhere. My whole family back east loves them as a matter of fact & would fly them more often if they had service and out of Hartford, CT.

I traveled recently (Nov 2017) on Jetblue Airways with my husband, two young children and I am also pregnant with our third child. After arriving at JFK, a Jetblue attendant handed us our gate checked Uppababy Vista stroller in multiple broken pieces, completely destroyed and unusable. While I was upset because now we didn’t have a working stroller to use for our children I went right to the baggage claim department and filed a claim with Jetblue. It was clear the stroller was ruined and broken so the representative took pictures and opened my claim. She said, "Don’t worry Jetblue will compensate you for this. Just call the number and it will be resolved." Except it wasn’t that simple. Jetblue ignored my many attempts to get a status of my claim until finally I spoke to a supervisor in the baggage claim department that said I will need to have an original proof of purchase for the stroller in order to receive any compensation.

Over a weekend flight I was delayed 3+ hours in both directions because they didn't have pilots (weather and timed out). This cost me two lost 1/2 days of work, a family reception and a hotel room. I only received compensation for one flight after calling twice. It is not worth it if they can't compensate. Despite all the perks of a small airline they can't help much when crew shortage. Use JetBlue at your own risk. If you need to actually get somewhere use Delta.

Despite Jetblue has a Customer Bill of Rights the company doesn't honor its own policies. I have flown in several airlines and in the counted inconveniences that I've had the airline has always step up and offered me accommodations or any other form of reward for their faulty operation or change in plans. This is my first inconvenient with JetBlue and despite the "enormous" time in advance that I used to purchase these tickets the best answer I get from your company is "you have the option of canceling your reservation for a refund" which I find very unprofessional after making a schedule change of over 4 hours on each flight and in fact the return flight moved a day back.

I experienced delays in most of my flights to and from the Dominican Republic from San Francisco. There were delays going to the DR as well as traveling back. It was worse traveling back because the flight from the DR was delayed for over an hour. The only flight that was in time was the one that was connecting to SF that I missed because of the initial delay. I guess the concept of port of entry is foreign to the employees because she asked me what happened. I had to explain to her the process of immigration and customs. Checking and rechecking the bag.

I’m traveling with my family of five. We’ve been TrueBlue members for 15+ years. All of my children are TrueBlue members as well. We arrived at the airport. Due to inclement weather And traffic we arrived a couple of minutes late for our check in process. We got to the counter at 5:22 AM with our luggage and was told that we couldn’t check our luggage because it wasn’t 40 minutes before the flight was scheduled to take off. We brought it to the attendant checking us in. His name is Paul **. He was extremely rude and told me that we’re two minutes past the check in time and would not be able to check our luggage. I asked him if he could make any exceptions where I was traveling with my family and it’s after the holidays where the flights are extremely scarce and my daughter was returning back to college in Boston.

This is the 3rd time in a month of major delays in their service from Florida to New York. Same supposed problem with fuel parts malfunctioning. Toilets not working. How can they claim their on time service when I have experienced the complete opposite!!!

I have never been treated so badly or have been confronted with such an offensive check in team and crew as on my recent JetBlue flight. I was shocked that upon check in the crew were abusive to myself and my mother. My father had recently died in a tragic car crash and I had to fly to California for the funeral. On the flight out I informed the airline of the death and that I was flying with an ESA Service Animal. I also provided the death certificate. The flight from New York City to California wasn’t an issue, although on the flight back from California I was harassed from the minute I checked in. The check in team (who appeared to be in a very bad mood) refused to honor my Service Animal ESA documentation insisting despite the animals paperwork that he was a pet - and that I had to pay extra fees (which is against the law).

Booked JetBlue vacations 8 months ahead of time. Original direct flight to destination was canceled and replaced with a stopover. Getting me there 6 hours later and taking 3 more hours to get there. The second flight was canceled due to weather. Trip was delayed by one day even though hotel and car rental were paid in full. NO REFUND was offered. The car rental was canceled because "pick up later than 12 hours after original reservation causes automatic cancellation of car rental" but no replacement car available. "You are on your own for transportation at destination". Never again. This company has no regard for the consumer. Stay away.

On a recent flight with Jetblue, I left an IPAD in the seat where magazines are stored. Within 20 minutes I realized my mistake and notified Jetblue via email. It was impossible for me to go back to the gate! I was recently updated about my inquiry saying that they still had not located my item! I am so disappointed that the item could not be located as I notified them immediately with all the information they would need to find the item... Flight number... Seat number...etc. It was not visible to other passengers deplaning so it is highly unlikely that another passenger searched the pocket of the seat! So much for the plane being cleaned and ready for the next flight of passengers! While I know there are more pressing issues in life I am saddened that the IPAD belonging to my five-year-old granddaughter mysteriously disappeared off the plane in a matter of minutes.

I have never traveled with JetBlue, but other family members have, so I booked a flight from DTW to BGI (Barbados) well in advance of my March 2018 travel date and was very pleased with myself that I had snagged an excellent fare. Well, too good turned out to be too good to be true. The emails started coming in regarding time changes for the flights I'd booked. I didn't stress too much, because I know these things happen and most of the changes were no more than 30 minutes either way.

Firstly JetBlue connection was missed by their delays and crew couldn’t help reschedule me to the next flight since they had other priorities. I had to call their 1800 number. Now the new flight is further delayed without any reason. Really terrible experience, don’t recommend flying JetBlue.

I like flying Jetblue, but am sorry they discontinued the one bag flies free policy. I usually fly American because I live in the DFW area, but Jetblue flies non-stop to Boston and that is where I was going.

I purchased a travel package through Jetblue to Bermuda. I explained I have a medical condition that may prohibit my travel. I was told not to worry because I Could the travel insurance. That was a BIG MISTAKE. The policy that was sold to me and never disclosed that the medical condition needed to be diagnosed with 120 days of travel. My condition was pre-existing 160 days. When I need to cancel I was denied. This was a waste of $1,756. NEVER BOOK TRAVEL THROUGH JETBLUE or ALLIANZ the insurer.

Great prices compared to other airlines, comfortable seats and good leg room. We've been able to book direct non-stop flights for half the cost of competitors and never had an issue.

I am an experienced travel agency owner. All I can say is NEVER book Jetblue Vacations. Price might be less than other options BUT service is horrendous. They cancel their flights often. They miss-connect, often. They will then say your hotel is non-refundable even when they cannot get you to your destination. As much as I used to love flying with them, and I did, they are not reliable, dependable or fair. Jet Blue does not work with other airlines, so you can not even be put on another carrier's flights. Just trust me on this folks.

I purchase 4 tickets for my family on Oct. 1 for them to travel on the 2nd of November. JetBlue had cancelled all flights from Aguadilla PR for the month of October and they told me that by November all will be fine and that they will be able to travel without no problem. Their flight now has been cancelled and they do not give a good explanation of why. First they told me because the weather, then because roads were block, then because the power. They moved their flight now for Nov 18. My grandmother who is 92 and my niece of 4 have to wait even longer to get out of the island. The supervisor was not so nice. She told me that they only way was to get the 18 or get a refund. Now my family have to wait for a whole month to be able to come here and get a relief. Be honest of why you are cancelling flights from Aguadilla PR. I checked and many flights has been landed. It feels you are giving priority to others.

After the devastating hurricane to Puerto Rico. I immediately book a trip. The purpose of my trip was told to get a generator to my family. Jetblue told me I could not take a generator in a commercial airline flight. But to my surprise I saw on Monday October 10th on WAPA America Lo Se Todo segment. They were interviewing a lady that was just arriving to Puerto Rico in a Jetblue commercial airline with three generators. That's the question I have for Jetblue. Who was that young lady and what gave her so many privileges? I just wanted to take a generator to my family also.

Everybody do free cancellation for Puerto Rico because of Hurricane, Jetblue won't!!! They return you credit because they said you cancelled it!!! And you can never put credit to bank account or credit card, the worst is it expired in a year!!!

JetBlue is so disorganized at times it’s annoying. Their mobile site works when it wants to and all the time the traveler is not only at fault, but we suffer as a result. Their attendants especially at Fort Lauderdale airports suck as well. They're extremely rude and lord knows it’s a good thing I'm not a psych patient. Long story short I attempted multiple times to check-in via mobile within 24hrs. Couldn't do it. Then get to the airport an hr before it is due to depart. Couldn’t do it. Why not? Because the kiosk didn't allow me to. Then had to stand in a line for 10mins or so. By 615 they closed the flight? And yet I watched someone at the help desk next to me get checked in and bags get checked for a different JetBlue destination than mine but... Mine was closed. Really? Traveled using JetBlue for over 5 years. I will definitely be looking for another airline as my preference.

NEVER NEVER use Jet Blue Vacations. They increase the price each time I went to book. I had to call to use a credit (due to hurricane Maria) and each time I went to call the price increased from $144 - $400. This was done on three different day and three different locations. So much time spent, so little trust in the company. I have never seen anything like this!

Well I recently took a trip from September 1-15 and never had any problems until JetBlue on my final flight, they left my suitcase in NYC and shipped it to me four days later. Then when I received it my suitcase was damaged and a lot of major stuff inside was damaged or missing, my 450 dollar camera was ruined, my charger for my laptop ruined, and my clothes were ruined and my memory card with all my pictures from me and my fiance from Philippines was missing and that was the whole reason for the 4000 dollar trip was for pictures for government forms and I contacted JetBlue.

Never book any Jetblue flight again. I have never been so disappointed and angry with a fly company. Jetblue is just super bad and terrible. They blame you on their own faults and pay no respects at all. My flight was missed because the agent who was helping me not let me go to the gate but instead calling my reservation company. Then I want them to provide a solution. Instead of giving me options, they forced me to take a offer I did not agree on. Plus, a security guy is appointed to look after me so I cannot walk to the counter again. Excuse me? What is this? I never hear anything like this before. Is it because I am Chinese? Is it because I cannot speak proper English? Super disappointed. Never book any Jetblue again. And why this have to be at least one star? Should be negative.

My husband booked flights from this airline to the Dominican Republic for a guy's trip. And due to the hurricane in the area Delta canceled the flights for the other guys, but JetBlue is not canceling or offering anything to him without penalties to him, even though he paid extra for "Travel Insurance". I will never use this company again.

They have excellent customer service, great coffee and snacks. I have frequently flown on American Airlines. But I would highly recommend flying with Jetblue.

Jetblue made me very comfortable by treating its passengers like people and not corporate. I don't fly often, but when I do, I will make plans to take only Jetblue.

I would highly recommend JetBlue. In my experience, they have good customer service, and are very helpful. The planes are very clean and comfortable with ample legroom. For my money, they makes the process of flying (which has become an ordeal) bearable. I always try and book JetBlue when I fly.

66 yrs disabled. I use rollator walker. Walker + 2 carry on bags were put on my lap + I was in pain. I complained, asked for supervisor, ignored and waited until on plane. If I wanted supervisor I had to deplane! I will never use Jetblue!

I absolutely love JetBlue airlines. It's comfortable seating and in seat entertainment is EXCELLENT. JetBlue has wonderful caring customer service too. Every time I have flown with JetBlue I have been met with personal, friendly, reliable service.

I have always had a good experience with Jetblue. The customer service is always polite and courteous. The plane is clean and the plane crew always welcome you on board with a smile.

This morning received email from Jetblue to upgrade my seat, more leg room. I ignored it, as did my son, daughter-in-law and my 4 yr old grandson. Next email from Jetblue hours later was "Your Flight Has Been CANCELED." Tickets were purchased months ago for our dream vacation to Disney World. Even though Irma has been tracking through Fl, weather forecast for Orlando airport, Orlando, and Disney for our arrival and 6 days there, and departure has been no more than typical "possible thundershowers," normal for Florida. All Jetblue representative could tell us was Flight Cancelled. No flights available till Sunday 9/17/2017. Hurricane Irma will be in TN, and just rain on Wednesday 9/13/2017. Now we must cancel our Disney Package, hopefully without penalties, and rebook next for next year. Bet Jetblue flights are flying in and out of Orlando Wednesday 9/13 our scheduled- but canceled vacation day. Shame on Jetblue.

I am a seasoned traveler, racking up enough miles to fly anywhere. Some of the other airlines I have flown pale none to JetBlue. Their customer service is outstanding, which has become a lost art. If a flight is cancelled, they will do everything in their power to get you to your destination asap! Special requests? No problem, they'll fly through a hula-hoop to make it happen. Most importantly, their Captains and crew are by far the best in commercial travel. Always on time, up in the air quickly, and dodging bad weather ahead of time is their specialty. I have flown most all over the world, so I speak from experience.

Outbound was terrific to LAX from Buffalo. The return from LAX to Buffalo was not so great as the customer service representatives were rude, disrespectful and disorganized.

In order to get a more or less fair price you must check way in advance and various occasions. Never had a problem with the flight or cancellation. You have one year to use any cancellation, which is fair.

I love Jetblue and the sales they have on flights. The only issues are sometimes there are enough flights or they don't cover the destination cities I want. But they have wonderful customer service and a great luggage policy.

After arriving at the airport in Phoenix, AZ approximately a hour and a half from our home, we were told that the flight was cancel and no other flight to Boston, Mass is scheduled except going with another carrier. This was for our granddaughter who is 14 years old and needed someone help her to get from one gate to another in Boston to continue to Newark, NJ. We were told about a $75 that was what we were granted for this inconvenience and $75 was for only Jet Blue things. We could not use it at all. We went with another airline, we are happy with that flight... AND OUT THAT $75...

I enjoyed my flight on Jetblue compare to some but flights are very boring these days, not enough incentives on these flights. Gas is so cheap, yet you have to pay for baggages, plus fares are so expensive. Dont enjoy flying anymore.

Flew ABQ to JFK last Sat. night. Only 1 outbound flight per day direct to N.Y. metro area leaving at 11:59 pm. Flight delayed 3 1/2 hrs mostly due to waiting for a part. Felt like a zombie hanging around airport for 5 hours at that late hour. This flight was also super expensive costing $500 RT. But on the positive side JetBlue has the most leg room and comfortable seats in the industry.

Jetblue has been my go-to airline for several years. I have not had many disappointments regarding their on-time rate, rarely delayed on a flight. The seats are comfortable, flight attendants have been truly professional, and the entire experience has always been more hassle-free than on other airlines I've been on.

I always try to fly Jetblue, as they really go out of the way to occupy you on your trip, and most often have the best rates. It was an up-and-coming airline years ago, has joined the big time, and other airlines have tried to mimic their services to equal the value that one gets naturally with Jetblue.

Jetblue is one of the best airlines at a reasonable price and a first rate rewards program. It gives more leg room and free snacks as well as television and wifi for free. Customer service is reasonable and helpful. Highly recommended.

The flight attendant was very polite. She wish me a good vacation. The pilot and co pilot also did a wonderful job. It was a smooth flight. I will be flying with that airline again.

Very satisfied with service & cleanliness. Very accommodating for my handicapped wife. Wheel chairs were readily available. Extra room seats were worth the extra fee.

Jetblue Flight 695 - My daughter Emily ** is flying from HPN to Orlando. It's understandable that the flight would be delayed. I called customer service. Spoke with Judy then Glenda asking them to call HPN and find out why my daughter was told that she would be the only one on the delayed flight. Spoke to supervisor Tricia who assured me that she would not be alone on the plane but that the plane was not full. Which is fine as long as she does not fly alone as the only passenger. Why did I have to speak to three people before I receive a satisfactory answer and why could a representative not call Westchester airport and reassure me that she would be with other passengers and not alone and possibly talk with her to reassure her all was well. I am disappointed.

I am a disabled person who needs to be met at outside gate with a wheelchair and assist with check-in. It is difficult walking and can't stand, so having to take off shoes is quite difficult, needs to be an easier way to check me, and other disabled people.

Our airline of choice is Jet Blue though sometimes their fares are too pricey so we fly Delta. The staff members at Jet Blue have always been courteous, professional and are always willing to help. The same goes for the crew. Planes are clean, seats are roomy and have decent leg room. Good snacks, free wi-fi and TV. What more could you ask for!

Jetblue airlines is a gem. I have flown many an airline and they definitely are the best at what they do. Besides departure times being accurate, the security check was relatively fast. I would recommend them to anyone.

The counter folks were excellent and very helpful on my way out of my town, as I was making a connection with a "code-sharing" airline in JFK, and I was concerned about my luggage. My final destination was Tel Aviv, Israel, and I needed to go to a different terminal. They also didn't charge extra although one piece of luggage was a few pounds over. Returning from my trip, however, was a nightmare. I traveled for 24 hours, and was dehydrated going through customs, and although one employee saw this, came out and helped me by getting me water, as I was boarding I was told my carry on was too big, and they were going to charge extra for it.

I feel that Jetblue is one of the better airlines out there. More leg room, comfortable seats and don't feel like they pack you in like other airlines.

Jetblue is a pretty good airline. Very friendly service, great with service animals and really understanding your needs. However the cancellation policy should be looked into closer.

Jetblue is my favorite airlines. Their customer service is the best and most planes have television and WIFI for free. Good when traveling with children.

We use Jetblue to fly to Florida. Seats are still roomy. Very friendly toward families. Also, most of our flights have been on time. And they offer great deals when flights are full and you are willing to take another flight. We appreciate the friendly crew as well.

I use this for business travel between Portland OR and LA. Flight attendants are efficient and you can watch TV for free while you fly. I love landing in Long Beach and walking across the street to the rental cars.

I booked a flight at 8 am on a Friday. Didn't fly out until 5 pm the next day. No explanation - well different explanations from different people. Missed 2 days of my vacation, paid for a hotel room I didn't use because I spent the day at the airport trying to get on standby and didn't find out that I didn't until it was too late to cancel the hotel. Spent much time on the phone with various customer people. Talked to agents at the airport. Then to add insult to injury when I tried to check in online to my next day flight they didn't assign me a seat. Finally got a seat after 2 more phone calls. Never fly JetBlue again. Subsequently found out that they are #3 for canceling flights.

I especially liked that JetBlue offered a TV screen on the back of all seats, so flyers could be distracted by an assortment of shows during flight. However, I found that there was limited leg room, and I am a very petite passenger! Also, very limited in the snack realm!

My experience with Jetblue, in terms of price and service, was more than what I thought it would be. The service, flight time, and price was far less than what others was charging. I would like to see more discounts, but unfortunately with the cost of gas going up all airlines are raising their cost. However, Jetblue has flight going to most of the location that my wife and I travel, with discount periodically.

Jetblue is what would happen if Satan was given laced drugs, got blasted out of his mind and accidentally impregnated the DMV, giving birth to an unholy ** pit of human despair that claims to be an airline. This review has taken me a couple of drafts to get it to comply with the editorial standards (no swearing, no caps, etc), but I think I have it this time, and it's worth it. Because JetBlue is the firetrucking worst. I bought a flight weeks ago for a 9:30 p.m. departure time and silly me! How naive to think that I would *actually* get to leave around 9:30! How excited I was to tell my family to expect my arrival only an hour and a half later! I regret to say those are obviously the mistakes of a younger, stupider Jetblue virgin.

Five minutes after I boarded Jetblue (Lima, Peru to Ft. Lauderdale, FL), I was ordered to leave because there was a complaint against me. I thought they were kidding. They evacuated the plane and surrounded me with eight security guards, so everyone knew I was the reason, and they refused to tell me what the complaint was despite my uncontrollable sobs and repeated pleas for an answer. Then they left me stranded at Lima airport in the middle of the night without money, a cellphone, credit card, or bank account. (I was moving residence and had cancelled everything.) I had to call a friend in the US to loan me the money to fly back, plus I'm out over $1500 for the flight they kicked me off of and related expenses.

Last Thursday, August 3, my family of four (myself, two daughters and my fiancé) were booked on flight #1106 from O’Hare to NYC/CT returning home immediately after my mother’s funeral. We had chosen Flight #1106 because it was scheduled to leave at 8:36 PM which allowed us time to complete the graveside prayer service outside of Chicago that day. However, due to a combination of "weather-related" delays, with resulting unavailable flight crew, our flight was first delayed a number of times before it was finally cancelled at about 1AM. During that lengthy delay period, I approached the customer service representative at the gate to understand the reason for the delay and we were told that the flight was “waiting for a special passenger”.

I have flown these airlines always over 18 years. They now continue to push flights back cancel flights and claim they are weather related because according to FAA they do not owe people reimbursement. I was told that "they are selling their seats through online, sites making money never filling flights and then cancelling flights" making people sit at the airport for hours if not sometimes till the next day to fill their flights. Someone needs to look into this if it is truly happening about and this practice of them doing business has gone on. I have now found out that their outside check in desks has been stopped at several, if not all of their locations to save money so this service is no longer available for curb side check in. I feel this Airlines is on its last leg and they are doing everything to stay afloat by their actions toward their paying customers.

Let me start by saying going to Florida from Providence they made us wait in the plane before a gate was opened for us. Really? I saw a million open gates. However it's my return flight back to Rhode Island from Ft Lauderdale. That's horrible and even worse. I have a service dog. Because my carry on bag was a quarter inch bigger than that ridiculous slot thing. They actually made me throw clothes of mine away and other personal belongings. Again let me say because it was a quarter inch too big. All this while having my service dog on my leash. By the time I was done with all the BS I barely made that boarding. Before I got on the plane I forgot to say they kept telling me to go to this desk and that desk but wouldn't show me what desk to go to.

Flight 89 to San Diego - After they kept us for 5 hours in airplane in JFK, they let us know the flight is canceled. In this 5 hours- that we were in a plane waiting for departure- the pilot made two announces, first that the plane doesn't have enough fuel and has to go back to the gate, and second announce told us the plane consumed too much fuel waiting for departure and we have to fuel again. One hour later we were told is a weather issue and the flight is canceled. Lies lies lies! In all this 5 hours they didn't give us water (about a sneaks we don't even talk). Was a chaos!

Delayed 3 hours going to New York. Delayed an other 3 hours going back home to California. I will have to call off work because of this. Not fair. Never flying with them again. Someone must do something about this.

I am writing this review because I don't want others to have the horrible experience I had with this airline. I flew JetBlue on 7/7/17 from Charleston, SC to Washington DC (Reagan). When I arrived at the airport in SC I checked one of my suitcases at the ticket counter. I had a small suitcase and my computer/roller bag that I have carried on to JetBlue flights on three other occasions. These were the only two bags I had. When I got to the gate, I was first in line to get on the plane as I had purchased a more space seat. The flight was late in boarding and the gate attendants were rushing. After they called for more space seats to board, I approached the gate. The gate attendant immediately told me I had to check one of the bags. I asked why, that I have two carry-ons. He told me that it was the rules. I told him that I had carried them on before, he said it was the rules. He put my small suitcase on the cart and I proceeded to get on the plane.

This happened twice in 10 days on our trip to Florida... No weather issues in either direction. First flight scheduled to leave at 6:47 pm to Ft Lauderdale out of Newark Liberty... Originally flight was 27% full... Then the delays started. Ended up departing at 1:00 am with a totally full plane. The 2 scheduled flights after ours were put on our plane to fill it up!!! Same exact thing happened on the return flight... From Ft Lauderdale. 8:50 departure, empty plane... Then the delays started at around 7:10 pm. No weather problems at all... Perfectly clear weather in Lauderdale. By the time we departed at 11:00 pm, another full airplane!!! I know what's going on. I am done flying Jetblue. They suck. In flight they gave us warm bottles of water... I asked for ice. Attendant was upset by that request. I am done!!!

Today July 20,2017. I had to sign up on this web site just to speak out. I was in the travel business for over 40 yrs. And I never witness such bad service as the following: My sister & husband who has stage 4 cancer trying to get home from San. to Bos. after 3 weeks of medical treatment. Schedule Jet Blue # 620. Depart San 11:20am arrive. Bos 802pm. We check the status of the flight. Twice. It states flight delayed leave San 12:50pm arrive Bos 9:30pm. No other airline were delayed that time frame. I have a 2hr ride to pickup them. As I arrive early to beat the traffic, I get a call from my sister. They missed the flight with 35 other passengers. Jet Blue decides it will take off on time and left. Do you think JB is trying to open seating due to their overbooked flight? Who's to know.

Flight #0492, LAX to Buffalo, unexpectedly cancelled, original flight time, 4.5h. The airline now flies me into Orlando (flight # 132), via red eye, to wait 6.5h, in Orlando to catch a flight to Buffalo (flight #1586). Airline reimbursed me for round trip flight but couldn't guarantee meal vouchers or compensation for extra flight or wait time spent in the airport. Guy at the service counter when I got to LAX had nothing to say but sorry and call the 1800 JETBLUE. Compensation occurred after I spent 45 minutes on the phone with a rep then the supervisor. At first they were unwilling to do anything immediately until an official review occurred one week after the flight cancellation. When I said this was unacceptable, that's when they bumped me to the supervisor.

Unprofessional crewmember. I am writing this review to tell about my first JetBlue experience. JetBlue has shown no interest in hearing about my experience. I wrote to Dear JetBlue and had only space for a short introduction. How can you complain about a crewmember and not have room to explain your complaint? They did follow up with an apology even though I didn't even get to start my story. They ended apology with, "We hope we can regain your trust." I was taking my first family vacation and this was returning flight. My family purchased 5 seats and when I board I'm politely greeted. So far so good. I noticed no available carry on space on top of 4 out of 5 assigned spots. I'm told to find another spot. I thought no big deal. Plane is almost ready for take off and another passenger seated 2 rows behind me also could not find spot.

I flew from MSY (New Orleans) to JFK (NYC) in May 27, 2017 and the flight was delayed by over an hour for no reason. There was no weather. JFK was down to one runway. Jetblue offered us no compensation for causing us to miss our train. Fortunately Amtrak is awesome. On May 30, 2017, my two year old son and I were supposed to fly back to MSY. We had one checked bag, which contained my son's nebulizer and allergy medication in it. The flight was scheduled to leave at 3:53 PM. The flight was cancelled. Jetblue automatically put us on the next flight which was to leave at 9:18 PM. I asked for an earlier flight with another airline, but they don't book with other airlines. A new flight out with another airline would have cost me around $1,000. Jetblue refused to issue me a voucher, or a refund, or any sort of compensation for this delay. I then get a text that the new flight is delayed two and a half more hours.

On May 25, 2017 Jetblue flight 933 from MCO (Orlando, Fl.) to SJU (San Juan, PR) was supposed to depart at 9:10 PM. The flight was delayed 18 times from 9:00PM to 7:00AM next day. The people working at the customer service counter they were giving us excuses all the time not telling us what was going on. At the end they said they were waiting for a crew to flight the plane. They gave us a flight voucher of only $100 dollars for the inconvenience. In addition to this, on May 29, 2017 the return flight was delayed too, giving us excuses again. They keep changing the gate and departure time. I don't know what is going on with Jetblue because in the past they were excellent but one thing I know for sure, I will not flight again using JetBlue and I am going to spread the word about their delays and poor service.

First time I ever booked a flight with JetBlue. My flight was cancelled the morning of. I already had my bus paid for and scheduled to get me to the Airport. I had to book with another airline with no flights going to the city I was going to. Had to get family to drive six hours at midnight to pick me up in the closest city I could find. Needless to say I will never book with JetBlue again. Happy Mother's Day Jet Blue!!!

We were scheduled to leave Daytona Florida at 1:23 on Monday May 15, 2017. At 9:00 am that morning we received an email from Jetblue notifying us that the flight was cancelled and we needed to call to reschedule. Ours was the only flight out of Daytona so we were forced to find a flight out of Orlando. When we spoke to the customer service representative not once did they apologize for all the inconvenience. The gentleman from Hertz was more apologetic when we had to call to meet modify our car reservation. We were rebooked at 10:23 that evening, which was extremely late for my 3 year old.

May 17, 2017 I was scheduled to take my international trip that had already been rescheduled by JetBlue a month after I made the original reservation. After changing all of my hotel accommodations from my original reservation on May 17, my flight was rescheduled two times while I was at the airport on the day of departure. When I asked for assistance to address my concern regarding my connecting flight I was told they could not inform my connecting flight of the delay due to their famous weather lie that only JetBlue was experiencing today in JFK. I called JFK they said no weather delays in their city. After running through the terminal and getting on a tram I made it to the gate but they would not let me board because the airline did not notify them of any delays.

On a weekday evening flight from Ft. Lauderdale to Los Angeles, my 67 yr old wife & I were assigned seating in the row ahead of the emergency exit. Those seats do not recline. My wife who suffers from sciatica, but is otherwise quite fit, requested that we be allowed to sit in seats that recline.She was told that it would cost an additional $80.00 per seat. I counted 12 empty seats in the 4 rows directly behind us. There were more throughout the plane. Seems that they deliberately assign seating to inconvenience passengers & enrich themselves. They really don't give a damn about customer comfort!

My flight leaving late out of Las Vegas for no reason other than the airplane coming in arriving late, lead me to miss my connection flight the next morning and spending four hours in Logan airport without even a breakfast voucher or any sort. JetBlue stated they don't have access to rebook on another airlines nor were they willing to compensate any way and even for a cup of coffee. I don't fly JetBlue, and this experience confirms I would never fly them again.

The plane was clean, staff was friendly and helpful, beverages selection and snack selection was good added cost for other boxed snacks. Not crazy expensive. Airport accommodations for the terminal were nice. Clean and a good selection of stores. Take off and landing was on time. Loading the plane was cumbersome. There was an issue with a passenger that seem to hold up the plane loading. The TVs need to be upgraded and the headphone jacks need to be repaired.

Jetblue looking to become the next United. Horrible flight experience where they closed the gate on two women who had confirmed boarding passes because they were in the bathroom. For a delayed flight that ended up taking off 30 minutes before the scheduled departure time. There were empty seats on flight. They would not open the door for them. I refused to sit for takeoff. While we waited they did open the door to let a random stand-by passenger on to take my colleagues seat. Jetblue reasoning paperwork was closed. Why did this other woman get on? She had a seat - SO DID MY COLLEAGUES. Jetblue’s approach, call the police on me because I was delaying the flight, rather than accommodate paying passengers with confirmed seats. I emailed customer service and they basically said, “Too bad, we stand by our crew members (more than we care about our passengers).”

On Monday May 1st 2017 I boarded my plane heading to Salt Lake City from Long Beach. The flight I boarded was flight #2132 that left at 8:23 PM. After the plane was boarded they announced there was an electrical issue with the plane and that plane would no longer be able to leave. I was seated on the very last row (Row 25) in the aisle seat. When they announced that the flight would not be leaving any longer I pulled my phone out to communicate to my father that we wouldn't be making it home. I took a photo of myself and was getting ready to send it to my Father.

Horrendous customer service and nonexistent accountability and leadership culture. This airline has stolen and breached consumer privacy, purposely overbooked and displaced passengers and apparently this is so common as to make it a regular business practice. Here's my latest experience with Jetscrew. Flying from San Diego to Buffalo, connecting through JFK. Flight from San Diego to leave at 1 pm. The morning of I get a text that the flight won't be leaving until 3:20. Land in JFK and my connecting flight has left as have the flights for about 500 people. Agent at the gate denied assistance and promptly disappeared. Mind you this is Jetblue's flagship terminal at JFK, also home of their company headquarters.

On April 27, 2017 traveling from Florida to New York on JetBlue was the worst experience ever. My flight was at 3:18pm and they delayed it all the way to 9pm. Mind you when I got here at 1:30 I had to stop at Burger King and feed my kids which cost me 30 dollars. So when the flight got delayed I notice people were getting accommodated on a different flight but not going my way. So I asked the lady at the front desk if there is anyway of them accommodating me with a voucher to feed my kids later and I was suppose to be at a sports event by 8pm and they don't provide food on the plane as it is. She came at me with an attitude stating that is not her problem and for me to take a seat. I then asked her can I speak with her supervisor. She rolled her eyes was when I asked her what's her attitude. She called a man named Leroy. This is at Florida airport-mco who was no help at all.

Jetblue has TV in front of each seat, free movies, free wifi, good free snacks, comfortable seats. If you have a Jetblue Credit Card (No annual fee) onboard purchases of food, beer, wine, blanket, headset, are 1/2 price. If you need to change a flight, however, there is a $150 change fee.

Flight 2509 from JFK on April 7 2017 was canceled saying it was due to weather. I kept looking at the weather app to understand where the severe weather condition was at the cause a flight to cancel. The fact that it was cancel and they decide to accommodate me to a flight on Sunday is making lose two days when I had to go for a family event that started the next. They of course only offer me my return money but would not help me find a flight on another airline. To make matter worst Jetblue had the 11:50 pm which was the next flight to the same destination leaving on time with no delay. Why they completely cancel that flight only and not other airlines was not grounded on JFK for same reason. Putting me on a Sunday flight not giving a discount so could be able to fly in the future or try to negotiate with other airlines.

I tried contacting JetBlue before writing this, but their contact page does not display a valid e-mail address for customer complaints. In short, I attempted to ask the lead flight attendant a question about unfair treatment to passengers. The attendant could not hear me so I decided that I would contact them after the flight as to not disrupt others, I asked the attendant not to worry about it. She continued to raise her voice at me, until I finally asked her to please move on and forget about it. This made her extremely upset, she yelled at me during an overnight flight because I did not want to raise my voice. She walked away and returned two minutes later, while I was trying to fall asleep, and exclaimed "I solved the mystery!"

I am Louise **. I am 86 soon to be 87 on April 9th grandmother of 13 grandchildren. I live in Florida and on numerous occasions travel to the West Coast (San Francisco) to visit my son, his wife, and children. I like to fly JetBlue because it is a direct flight and I have always had a good experience. Today I had a very upsetting experience with a JetBlue employee. Let me also mention that I am handicapped and must use a wheelchair to board and to deplane. I had one regulation suitcase I carried on. I also had my purse and my knitting bag which contained my glasses my medicines, and my lunch.

During the month of February 2016, I went to St. Lucia and returned a week later. As always, I called JetBlue Customer Service, shared my confirmation code and dates of my flight in order to receive my TrueBlue points for the flights. The representative took the information and told me that I received 938 points for each flight and asked me if there is anything else she can help me with. Well I took the rep's word for it, not knowing that I can check behind her. Well here it is 13 months later when I had to call JetBlue to cancel a one way flight (cancellation fee 90 dollars for a 174 dollar ticket).

I am very disappointed with this company because they would not allow me to take my brake pads on the plane to my cousin in the Bahamas, as so they told me I would need to call the 800 number to get a refund. After calling the 800 number, I was told that since the airport did not put any notes in the computer, The only thing they could do was issue me a $35 credit. Who the hell says I want to fly on Jetblue again after all of the crap I've been through? Not to mention they sent me a text and email saying that my return flight was cancelled. Then that night after I ended up going to the airport to see if I can catch an earlier flight, the idiots send an apology email saying the cancellation was sent in error. Too many stupid mistakes for me. I cannot deal with mistakes and stupidity from any company!!!

Flight 1118 delay is evening. The crew kept saying weather in New York but my weather app says different, my wife at home says different and also video chat back to New York shows different. Three hours and to send flight delays due to weather. JetBlue crew comes back and tell us it may be a mechanical issue as well. JetBlue me to fix this. This is horrible. I am disabled sitting in the airport at least see Charlotte Douglas Airport and I also found out TSA closes so what is a person supposed to do. I feel like I'm kidding and I'm being held hostage. To make sure it's my business never to fly JetBlue again. I'm uncomfortable and dissatisfied. Horrible situation for bereavement family.

The plane design is not friendly. Not sure why they did it? I keep pressing my right side passenger video control as it is on the armrest. Unbelievable. I just came from Delta and they served some food and drink. But this Jetblue flight for 6 hours from SFO to JFK is pathetic. Will never book here.

Flight on 1/27 5 pm from Aruba to JFK: It was a horrible experience. The aircraft was extremely old, felt like it was 100 years old and it can fall apart. Everything looked ripped and broken, dirty and filthy, very worn out and overused. The minute people got on the plane, everybody got very nervous and concerned of the idea of flying on this old thing. The plane was making very loud noises before taking off once we were driving to the runway. The service was very poor, the flight attendants looked and sounded very frustrated and unprofessional. In the beginning of the flight, they said that they will offer a complimentary coffee, but they never did through the entire 4.5 hr flight. They only passed one time offering the soda and juice in the very beginning of the flight and then we didn't even see them for 4 hours straight. They were sitting back.

The domestic first flight TPA to JFK was serviced by Jetblue in cooperation with EgyptAir. Jetblue airport crew on TPA ripped us off with $2600 on our credit card for extra baggage fees that are not disclosed anywhere in their website and doesn't match what Jetblue or EgyptAir confirmed when we called prior to flight. When I tried to complain they called the Police for me. When Police came he told crew manager that I wasn't doing anything against the law and asked if any charges will be refunded but unfortunately when I came back I found $2600 charge on my credit card.

This is a review of the airline not the flight as I was not allowed to fly. I had an 8 AM flight to San Fran in their version of Business Class, Mint. When I tried to check-in online it would not allow me so I went to the airport and at the kiosk I was also told to see someone. I stood in line for 30 minutes and was refused a ticket despite having paid for the ticket in advance on my frequent flyer account on JetBlue site.

I had a flight that was delayed over 2 1/2 hours, not only was the flight attendants spacey and not focused they were a little rude. First time flying and last time flying. I could get better service from a pack of wild boars.

When you pay extra to get a better service and be on time seems like this is not the case since JetBlue delayed their flight over an hour. On top of that I was given a seat next to an exit door with no windows. Also I’m carrying my Xbox console worth 600 in a bag saying I cannot have the bag in between my legs. When I turned to my right I see a gentleman with a huge backpack between his legs. When I present that to the flight attendant she argues with me back and deny that stating that he had it away before airplane took off. When her coworker came to me because she told her that she can’t deal with me I’m like I just want my bag and she was all in my face. I’m taking this to the news and lawsuit. This ** low-pay disrespectful individuals ruin my vacation for no reason.

JetBlue is my airline of choice because of its availability and cost. I never fly longer than a half hour to hour to get to my destinations. I travel only during the week and it's for pleasure. The stewards are always very kind.

Simply the best airline this country has to offer, bar none. Been flying JetBlue for at least 12 years and have had few issues to report although there have been some. My last flight with Delta was nightmare, and American Airlines was average at best.

I took a Jetblue flight out of JAX with my 3 children. We each had a carry-on and when we got to the plane door the crew member told the guy in front of me that there was no more room in the overheads for his bag and that it had to be checked. He complained and he was singled out to be removed from the plane with his child. I also said it was not fair that we had to check our bags but complied. When I got in the plane the overheads were empty except for passengers' jackets. This guy lied to us and he had the other passenger removed from the flight. It was a horrible experience and unfair since I paid for a ticket and was allowed one carry-on. I had to wait 35 minutes at baggage claim and 30 more minutes while Jetblue removed the other passenger and his child. Jetblue should not allow people to put jackets in the overhead and then tell people they can't bring a carry-on. Never fly Jetblue again.

Not as good as they used to be but still very customer-oriented. Booking is easy, communication is good, personnel friendly and helpful. Rewards program a little confusing. They should go back to first bag is free policy.

I bought my ticket mid-Dec. for a flight Dec. 30th as it was an emergency visit to Trinidad. I checked in online 24 hours on the 29th. I got to the airport at 9 am for a 10:30 am flight. I got my boarding pass and the kiosk and after waiting 10 mins in line to drop off my check-in, they said I need a bag tag. Went back to the kiosk, they said I needed to go to special services. When to special services, waited in another line and by the time got to the front which was 9:31 am they said I missed my flight. Bags must checked in 60 mins prior. Now I'm going to be on the next flight which is 10 pm. Absolutely ridiculous! I'll never use Jetblue again.

Love JetBlue! Travel from Burbank, CA to JFK, NY. Easy boarding experience. Friendly, efficient ground crew. On time performance, good variety of snacks. Flight crew friendly and efficient. I try to fly JetBlue whenever I can.