Jetblue Reviews

I got a JetBlue credit card and spent $80,000 with it in 2021 and they denied me Mint status even though that’s exactly how the benefit of using the card was advertised. Their customer service department does nothing. Anyone you speak to just passes the buck.

I missed my flight because I was able to check in online or at the airport where Jetblue was blaming American Airlines. The agent at the airport in San Francisco, CA was very mean, rude and unprofessional towards me.

Jetblue employees destroyed my luggage because they work like animals and the company didn’t care. When I called their department for damaged bags claims they all they promised was a $50 credit for future trips and they didn’t even keep their word on that I am still waiting for the credit. My bag is worth a lot more because it is a Samsonite I paid good money for it at Macy's. Jetblue sucks!

Flight scheduled to leave (DCA) Reagan National Airport at 8:55 am to (FLL) Fort Lauderdale, Fl, arriving at 11:38 am. My husband and I were also scheduled to board a cruise ship in Miami, which we scheduled ground transportation from the FLL airport. We had to be on board the ship no later than 3:00 pm. The flight was first delayed to leave at 10:31 am, which caused concern for us as time would be cutting it close but we decided to not panic. This was announced at around 8:30 am. Not even 1 hour after the first delay, it was announced that we were delayed again to leave at 12:30pm! Meanwhile, at the gate next to us, 2 aircrafts scheduled for West Palm Beach, Fl (1 left at approximately 9 and the other boarding at approximately 11) seemed to have no problem.

Baggage…rude. Handicap personnel…rude. Gate personnel…extremely rude. This is no exaggeration. They need to fire everyone and start over. I never write reviews because I think a lot of people complain about anything and everything. JetBlue has changed my outlook. I hated giving them one star. They deserved no stars.

JetBlue wreaked havoc on my family on our return from JFK. Exactly what others have mentioned regarding "bad weather cancellations" and subsequent atrocious service. They cancelled our flight three hours prior to departure without prior warning nor explanation. I fought with them for 4 hours on the phone and in person. Multiple dropped calls, 1 hour wait times, claims nothing could be done, etc. Eventually admitted they didn't have another flight for two days. Claimed I would be refunded my base airfare (no refund of change fees associated with the ticket). We'll see if the money comes back. Genuinely feels like a scam.

I fly every year for business and vacation but this is the worst customer service experience I have ever had with Jetblue flight attendants who are so rude and careless that treat customers like beggars for just asking for a cup of water. My bad for choosing Jetblue and we will never fly with JetBlue again because of the most terrible and horrible flight attending services.

I haven't flown JetBlue in a while and I will reconsider flying again. The flight itself was pleasant and comfortable, but to continually delay flights without an explanation why is total crap. My flight prior to my connection was late. Then I get to JFK and informed that it was late. Was supposed to leave to ATL at 9:05 am, then changed 3 more times, 9:27 am, 9:42 am, and 10 am which will still be delayed because it is 9:44 am and NO ONE HAS BOARDED YET!!!! THE WORST PART IS NO ONE AT THE DESK IS SAYING A DAMN THING. Do Better with your customers. This was beyond disappointing and ridiculous.

Jet Blue sent my an email saying that THEY changed my itinerary. So I went on the app to try to change my flight and or see if I could reschedule it. The entire flight then got canceled. I immediately contacted customer service via the chat app option. I would be charged $25.00 to talk to someone in person. After 1 hour of texting back and forth, they said the flight would not be recovered and it was a total loss. I asked to reschedule the flight. I said I would even travel alone since my husband's could make it with the change in itinerary. And or I asked just to reschedule the flight. They said NO. There is nothing we can do to help you. I just lost $850 dollars due to their mess up and terrible company policies. I'll be contacting my bank and fighting the charge. As it is now a fraudulent and stolen charge. The flight isn't even until May 10th. Do not ever fly Jet Blue. They are a horrible, terrible company.

This morning I was told by email I had a travel credit. This afternoon when I tried to use it a JetBlue supervisor told me it expired! When I offered to send her the email authorizing the credit she said she could not receive it. Jet Blue used to have best customer service and now has the worst. Do not fly them. They do not care about customer relationships.

JetBlue just robbed me of my $565 travel credit, because they can’t extend it. Wow will never ever travel through jet blue, I lost money and no one tried to help. I was on the phone over an hour. They are rude and don’t like to help their customers. If you use them better get prepared in case you cancel, you’ll lose money.

In April of 2022 my son (5 years old) purchased plane tickets on the computer costing over 530$. This happened while my wife and I were logged into the JETBLUE website considering on planning a trip to Florida and left the computer unattended for a moment. We were unaware of the purchase until approx a month later when I received the credit card bill.

Flight was scheduled to depart and we received an email about an hour delay. Then out of nowhere the flight is no somehow ahead of the delay and left 30 mins before the scheduled delay. No one informed us about the updated schedule the same way they informed us of the delay. They stated we have to stay at the gate and not leave. That is ridiculous, that they expect No one to leave or use the bathroom or grab something to eat. Had they emailed everyone about the new schedule this could have been prevented.

My flight was canceled with no reason given. When I chatted with then they didn't know why, but they can offer a flights that it was more than 10 hours later arriving the next day. My original flight was April 1st arriving at 9am to my location. I asked of at least they can compensate for the cancelation due I had to change my stay hotel days and car and all the activities doing that day because it is my vacation and because all the changes the rates price is higher, I ended up paying more for stays, car rental, and the activities.

Absolutely horrid experience. Near 3 hour flight delay meant I missed all my connecting flights. They didn't have enough crew then apparently didn't check the plane was working correctly during that over hour delay and so we had another over hour delay. Jetblue would not help at all. They all seemed to agree I deserved compensation for the problems they caused me such as food voucher and hotel but they all said they couldn't do it themselves. In person staff said I had to do it online. Online said Jetblue in the airport had to do it. I showed them the messages from online and they said too bad. I asked online what to do now and who could I talk to, they also said too bad. These pricks literally just abandoned me in NYC. I will curse their name to everyone who will listen for the rest of my life. What an awful thing to do, I hope you never expect to have a good brand reputation ever again.

Jetblue the company where you can spend 800 dollars on tickets among a multitude of other charges while flying, and another 1100 dollars through their paisly service for rent a car and basically pay to get robbed. Arrived at my destination grabbed my luggage (a real leather expensive bag) and the shoulder strap was stolen. It does not come off easily at all. Went to baggage claims, they had me search my bag to hopefully find it inside. I did not find it. Then without even moving a muscle I got the "I've already spoken to my supervisor and all I can give you is a 30 dollar voucher," for the next time I fly. Ridiculous in my opinion.

I’ve never experienced this before. Now I do have super empathy for those people. They were canceled with Southwest and canceled and delayed and canceled and delay because JetBlue gave me a very good taste of that today. My flight was at 8 PM and I receive delay after delay. I have to delay. I checked in 24 hours before my first delay I received at 7 AM in the morning before I even got my day started. I received another one in the afternoon, and then three more by the evening and then, by the time I got to the airport they did it two more times where the flight went from 8 PM to 4 AM. Never ever buy of JetBlue flight because you would never fly.. JEtWho. Nowhere.

I had the Most Miserable experience I have had in 20 years. I booked a flight to San Fran for $1,200. Flight time at 5pm. Didn't board until 9pm. Get on plane and pilots timed out which means the pilots ran out of time to fly and have to rest. We needed to de-board the plane and the flight was moved to 2am and eventually cancelled. Got on another flight that was supposed to leave at 9:30pm. We didn’t board until 11pm. At 2am the pilots timed out AGAIN. All flights canceled. Booked an Uber home to sleep.

Details about our never ending abominable customer service experience with JetBlue: Our trip was initially scheduled to depart SJU on 1/3/23 at 3AM, but because of an alleged JetBlue system error, we were unable to be checked in to our initial flight and had to wait until we were placed in a 6:20AM flight, 3 hours later. None of the counter Agents were able to assist us and could not explain why the system error did not allow them to check us in. This matter had to be handled by the SJU JetBlue counter Manager who was on shift on 1/3 at 3AM.

Jetblue cancelled my flights, then refused to refund money back to my credit card that I paid with. I got Travel bank credits instead. I booked a flight and had to cancel it due to a death in the family (not that, that should matter). Blue flights allow free cancelation, no penalties. I tried to rebook and I have no credits. I'm now 2 hours into a call, being shuffled from person to person. I'm being told the credits are expired! If this isn't highway robbery, I don't know what is! This airline has become terrible. From nickel and diming the flight to this. Garbage!

Well. Let me tell you about the 1 and ONLY time I ever flew JetBlue. I booked a flight from savannah to Phoenix round trip from January 20th till February 11th. I had both my layovers in Boston there and back. My first flight was good to Boston. During my second flight from Boston to Phoenix, however, we had a medical emergency due to a patient with difficulty breathing having COPD and CHF. I, being a firefighter/EMT went up to help the patient, along with 2 other paramedics.

So I purchased a ticket with Jet Blue for $1093.20 last year. I called to cancel 3 days later and so they gave me a $484. Credit. I called to use the credit and they told me they couldn’t find anything on me or my credit even though I had 2 emails with info they asked for. But guess what. Now the apprentice me just giving them my money because they want to say I didn’t show up for my flight when I canceled it. DO NOT USE THEM.

Most disorganized business I’ve ever used for travel. Beware of the misinformation, lack of English speaking customer support, and unable to deliver a detailed invoice. They could not validate over $1000 we were charged for vacation package. Don’t use them.

Literally took 1 hour on the phone with them just to switch a flight. Took so long that I missed the flight. He charged me 300 dollars to hold a seat on a flight for me but then allowed the seat to be sold to someone else.

I booked a package at JetBlue vacations and received my confirmation. After two days, I received another email with a different itinerary with a price more than what I paid. When I called them to check, they said they made a mistake so they changed the price. I asked to change back to the initial price they sent me but they refused. Oh, not to mention their customer service is terrible! After reading many reviews, I understand that they are giving out confirmation to the customers without even having the tickets confirmed so some people show up at the airport without a ticket. JetBlue vacation is a scam!! Fraud!! They will take your money and change your confirmation to make you pay more!!

My travel bag was broken into. 2 phone was stolen. I made my claim, and 1 year pass now. No refund, no calls, no email, and they not Taking calls also,never again to do business with them. I got back 200 dollars credit and had to travel within 1 year and I couldn't so.

For starters check in was not smooth, the website kept glitching while I was processing my check in on 12/26/22, also I purchased 4 checked bags. On our way to the airport I looked at our tickets and the seats I had purchased for our family of 4 the night before were no longer listed on the ticket. The website was having “server issues” per the customer service operator I spoke with on 12/27/2022 in the morning hours. The agent over the phone advised me she couldn't help over the phone that we would need to speak with an agent at the check in counter.

Hello, I have been trying to book a trip using the website and the Jetblue app for more than 2 weeks and I have continuously received error messaging. I've cleared the cache and browser for both my desktop and mobile devices. I even deleted the app and reinstalled it and still, I cannot book my trip using my points. I spoke with a couple of reps and no one can tell me what the problem is --now the prices have changed drastically and STILL I need to book my trip. A rep today via site chat informed me they were filing a ticket but did not have a number that I could be transferred to in order to speak with an IT professional. I would love to know what is going on, how we can resolve this quickly, and how can we stop this from happening in the future.

I will never be flying with JetBlue anymore-flights are always canceled or delayed and employees are extremely rude. There’s a lack of communication on behalf of JetBlue - not to mention the on flight experience is horrible.

I have been a loyal JetBlue member for many years. I travel to the Dominican Republic 3 times a year. Our flight on 12/25/22 got cancelled 3 hours prior to departure and no accommodations were made. We were on our way to the airport which is 1.5 hours from our house. These tickets were over $900 each which were bought in October. Our elderly mother who lives by herself in Dominican Republic was waiting for us. We will now switch to another airline. JetBlue does not place your customers first. I also have a JetBlue credit card which I will cancelling shortly.

I made a reservation 5 days ago for a flight in August. I realized I needed to change the flight to three hours earlier on the same day. Same price, same day, same airport, same destination. They wanted to charge me $100 per person (3 people). Then they said that if I cancelled they would refund me my baggage fees but my flight money would be put into a JetBlue account that was good for a year then my money would go to them. How is this thievery legal? How are they losing money for a flight that is 8 months away and neither flight is fully booked? They made me pay them in full upfront then they can’t return my money? This is government sanctioned robbery.

JetBlue cancelled our flight at the gate, minutes after we were supposed to take off. No explanation was given, and the abundant personnel at the airport were clueless, rude, and condescending. Their remote "customer service" was even worse. They took over 6 hours to get me to a chat. The clueless moron at the other end (or a very basic bot named "Katie" - difficult to tell) would take over 10 minutes responding to my chat message. But when I waited 10 seconds to respond to the chat, it dropped me off. Worst airline experience ever.

JETBLUE FLIGHT 11 27 TO BOS TO AUA= disaster. Arrived to gate 530 am, then gate change since plane wasn't maintained. Boarded another sitting at the runway for 20min, pilot announced plane over fueled back to gate to unfuel 1800 pounds, hours later back at it ready for take off. My anxiety level was in the clouds. After an hour in flight pilot announces, "Attention passengers we need to go back to Boston, mechanical problems." REALLY. I think he already knew that on old plane. Back to Boston for another crew and plane which was again OLD. Jetblue should RETIRE ALL OLD PLANES. It has been one thing after another on these International flights. JET BLUE cant not be dependable 90%.

The rude flight attendants were mask **! She did not rest and constantly harassed me for my mask being not sufficiently over my nose. She even required that I pull up the mask in between sips when I was drinking water! Once she even woke me up just to tell me that my mask was slightly off! Horrific experience! They treated me like I am criminal from the moment I stepped on their plane!! Never gonna fly Jet Blue again! Worst flight in my 55 years of life!!!

My flight 2786 RDU-JFK on NOV 14th was significantly delayed as I found out upon arrival to the airport, and could not possibly make it to a connecting flight in JFK on time. I had to accept a re-booking to NOV 15th and wait one day to fly. JetBlue refused to provide any compensation. A damaged culture. This company cannot possibly be ever successful.

Worst service ever! I have been flying my whole life. Mom worked for TWA, daughter for American. Never experienced such crap service. Do not waste your money on this low-budget airline. Fly a different airline!

There was a customer who wasn’t feeling well. While she was being looked out I was standing around the plane, moving and standing in the aisles for 2 HOURS. then when it was time for unboarding the EMT came and I had to get up for her to be assisted off the plane, that was no issue for me. The issue was all the customers on the plane yelling at me to move out of the aisle so they could get to their luggage. The flight attendant stood there and watched me get yelled at. Never in my life have I been yelled at by so many strangers.

My husband and I were returning home to Boston after a stay in St. Lucia. We experienced a delay in our flight path home due to tropical storm Felicia. We had a connector flight through JFK that we were advised we were going to miss and had to rebook. We were told we would not get a flight out until the following day at 6 am. We asked about vouchers, food, accommodations, putting us on another flight; even potentially cancelling as we could rent a car and drive home from JFK. We were advised that all of this would be taken care of when we arrived to JFK.

I booked two tickets to fly from NYC to Fort Meyers Florida to visit family, with return from Fort Lauderdale with the intent to drive from Fort Meyers to Fort Lauderdale. Due to fly 27 September. Received hurricane advisory warnings with note that residents may be forced to evacuate. Cancelled our flights. Easy to do. But then the trouble begins. Had booked a mid-range cost flight along with insurance; JetBlue site notes that there is free cancellation. True BUT no refund issued, only travel bank credits.

My husband and I were scheduled to fly out on the 18th to the 23rd of September. We were previously going on the 9th but due to unforeseen circumstances, we had to delay our trip. But I digress, the 18th was the hurricane and JetBlue pushed us back to the 20th but not extending our stay for 2 days. They shortened my trip. I waited for over 2 hrs daily to speak or chat with someone to make sure that everything was a go for the additional 2 days that we lost, but it wasn’t. I called the hotel to make sure that they had power and we were all set.

Return flight was supposed to depart at 8:25. They started changing the departure time every 20 min for 5 hours. No information was given till we all went to the desk. Our plane was stuck in another state due to heavy rain. The plane arrived after 5 hours, we were all very tired and waiting to get into the plane. All of a sudden, they said pilot cannot continue, and the flight was cancelled. Well, you know it way before, why did you you keep there with no information? They also said that they were not going to accommodate hotel, since this is an uncontrollable event. You can control it if you want, you can replace the pilots. I will never fly with JetBlue again. Additionally, they claim that they have wifi, it never worked.

We were supposed to fly from Florida to NY. We are mosaic and had the worse treatment ever. First time mosaic. The ocr told me to put her on the floor. I did. She's 8 lbs. Super good. He evaluated her. He goes, "Do you have a disability?" I said, yes. He goes, "What does she do?" I said, "Seizure alert dog." He asked what tasks. Which I didn't think I had to provide. I said, "She looks at my paws and stays by my side." He goes, "That's all." I said, "Yes that's what they do." We had all paperwork. Gave the paperwork that we filled out 2 weeks in advance. Had a note from our dr. He said, "She does not meet the credentials." We asked. "Why", husband said. "I can't tell you," he said. "Can we have it in writing?" "No." "So then he was like you can put her in a bag as a pet. That would be 200 $."

Let me start with the pro’s: good customer service over the phone, service at the airport is great and planes are clean. Con’s: terms & conditions are not listed in its entire; changes/cancellations must be in accordance with Jet Blue vacations and not the hotel. I booked a package with JetBlue vacations for 5 guest & one person canceled a week before travel date. The hotel allows for cancellation 48 hrs full refund & 24 hrs lose one night stay no questions asked. However, Jetblue vacations doesn't allow for hotel cancellation without a doctor’s note. Totally different rules from the hotel itself. My recommendation is to book a hotel separate. At least you will get a refund and your airline ticket is changeable or book with Expedia. At least their rules are in line with hotel & airlines. Lesson learned.

My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shutting down, we couldn’t travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn’t use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose." She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don’t know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company!

Our flight was delayed 8/6 by 3 hours due to JetBlue having no pilots. We missed our connecting flight to Aruba because of that. We were even told that they couldn’t purchase us new AA tickets which was the next available flight since JB was booked up the next 5 days. Not only did we have to pay out of pocket for a new flight but we lost $95.20 a night for 2 nights out of our Airbnb. We paid for our JB flights through JB with a JB elite visa Mastercard So please explain to me how a family of four on the same flight and same issues as us purchased their JetBlue trip through Travelocity and Hazel the supervisor was able to book the same AA flight on Monday for the 4 of them for no charge. Now we are fighting for our out of pocket expenses of $775.98 and JetBlue won’t do a thing to help us when it was their fault we missed our connecting flight we booked through them!

Number 1: NEVER use Paisley through JetBlue. Or at least check rates with outside companies. I Pay LESS than half for a rental car AND my hotel, than is quoted as a ‘savings/deal’ on the Paisley link that is sent automatically when one makes their reservation with JetBlue. I have been flying JetBlue for over four years, every month (yes during Covid, I purchased three seats to sit alone) and can honestly say maybe two cancellations due to weather, and leaving late, weather/ needed pilot.

I cancelled a flight within the appropriate timeline as stated on their site for a full refund. After receiving my refund I was then recharged by the airline for the cancelled flight. When trying to resolve this there is no help and the charge you a fee to talk to someone about the problem.

My whole family went on Vacation for the first time to Orlando/Disney. Kids and Grandkids. My daughter has had an issue getting a proper ID for the flights as the SS office won’t give appointments and DMV is by appointment… It wasn’t the airline's problem, however, on our return flight from Orlando back to New Jersey we encountered a woman who works for the TSA with whom was very unprofessional and very rude. We were the last to board our flight. Almost missed it because of this woman who couldn’t seem to do her job correctly and when I said something along the lines of this is a little ridiculous and we were going to miss our flight… her reply was ”what’s ridiculous is my daughter not having the proper ID.” Keep In mind my daughter is pregnant and has my two youngest grandchildren with her, ages 16 and 18 months.

Our flight with JetBlue to JFK was delayed by 2 hour, which made us miss our connecting flight with Turkish Airlines (July 16th 11pm), we had to get a hotel and food. When JetBlue associate rebooked us a new flight at 12.45pm on July 17, apparently they printed a ticket but didn't make a reservation so we could not board with Turkish Airlines at 12.45. This whole story is happening at JFK, me and my 9 year old had to run from Terminal 1 to Terminal 5 multiple times. Finally they book us a flight at 11pm July 17.

I will never make the mistake of booking a flight with this sham of an airline again. Booked through a travel agency because of price and flight options. They said it was fully refundable. They lied. After reading the simply awful reviews (should have done that first) I didn't want them to ruin our trip which I have every confidence would have happened. They lie to you about carry on bags, they lie about cancellations. They are the worst in the industry for flight cancellations and delays. They will just lie to you. Don't ever, ever fly with this airline.

Unlike almost every other airline, Jet Blue does not offer refunds on cancelations within 24-hours of making a reservation, unless the cancelation is at least seven days from departure. They will only give a credit. This is out of step with the industry. So hold onto your seats until just before departure, and cancel then. It amounts to the same thing. You will get a credit. Maybe then they'll follow industry norms and understand that giving refunds enables them to re-sell their seats.

Budget car rental in Cancun is very dishonest. Jetblue should never make reservations for their customer with this company. It is a Scam! Stay away please! They will try to rob you in any way that they can.

I was booking flights for my 2 kids and myself and was using some points (10%) to pay for my fare. I was prompted to apply for their CC so I can get a credit and bonus miles, and I did. I am a single mom going out of the country with my 2 kids for a summer vacation - and the benefits I thought I would get were significant ($250 credit +15K miles). From there everything went down south... The fare did not go on my new Blue CC because I just applied. I was told to put it on a different card, and once I receive it - they will transfer the charges to my new Blue card, as long as my trip doesn't start before, and I would get the benefits. I called to confirm this with the CC company as well as with JB customer service representatives and supervisors.

I called JetBlue because their site was experiencing problems (I was trying for three hours). During that time the price raised and that was my first annoyance. The rep attempted to book my ticket and charged my card MULTIPLE times. They then came back on and said they booked two of my 3 tickets and the one that they were unable to book was my 3 year old. So at this point I was livid. They charged my card so many times that there were 2200 dollars in pending chargings that the rep said "would eventually fall off". They could not book the ticket for my daughter unless I had another card. These idiots did not take responsibility for charging the card so many times and for creating a situation where my 3 year old could end up stranded in another country. I will spend all day writing reviews; I am so angry and upset.

Used to be my most favorite airline company, but not anymore. Reasons? Flight delay/cancelation had become more and more common. Had chance to chat with one of their own flight crew members who also felt desperate about the fact that each flight she was on that month had delays. Had chance to board and sit in an over-heated cabin for almost 2 hours at the Charlotte NC Airport in April without any water and eventually was kicked back to the waiting area simply because the local tech support crew forgot one critical task.

We have utilized JetBlue from the first year of its operation, I have had nothing but wonderful experiences. My family just came back from Charleston South Carolina after a week of vacation. I did not see one individual smile all the way down to the destination as a dealt with customers on board. We decided to take an earlier flight back and spent $50 to reschedule the flight. I was informed that I would be receiving a $200 credit for a future flight. However this was after I was on hold for over two hours trying to reach customer service. We have a choice to either wait on the phone or somebody will call you back and both times were identical.

Originally I bought tickets for my father to pick up his mother in Puerto Rico and bring her back for care here in the mainland US. She then contracted sickness suddenly and I had to make quite a few changes to the itineraries such as adding my mother to go with my father as he needs assistance with his own health issues and he would probably now need to stay more than a week. Also cancelling my grandmother's ticket. Even with knowing my grandmother might be passing, they refused to give me any kind of discount. Then my grandmother did finally pass, and I needed to make more changes. More refusals for discounts and the attention very nonchalant with the same canned “sorry for your loss but…” I get it, you’re tired and you want to go home and I must have been the thousand customer of the day with a stressful situation.

I was a dedicated Jetblue customer until now. I book several family vacations via Jetblue even though they are a little bit more expensive. On 6/27, I checked in on a Jetblue flight and noticed that I cannot take a carry-on with me because I booked a "Jetblue basic flight". I called and waited about 75 minutes on the phone to speak with someone. I asked about paying to take a single carry-on for two of us on the flight and the rep told me that I must pay an extra $64 per passenger in order to do that. I pointed out to him I have zero fee for my first checked bags for me and my spouse because I hold two Jetblue cards, and I have religiously use Jetblue for all my family vacations over several years and all I am asking is to be able to take a single carry-on for myself and spouse on board. The rep put me on hold for another 20 minutes to consult his supervisor.

I took JetBlue for the first time on June 10 from Burbank airport to JFK and the flight was a nightmare. The flight was scheduled to leave Burbank airport at 1:45 PM, but did not leave until 5:30 PM. The flight crew was communicating that issue was they were not able to fill the airplane with fuel to get us to New York due to the airplane engine issue and therefore they had to figure out a different route where they can stop by to fill the airplane. The time to fuel the plane was also expected to be 30 minutes however it did not leave the airport for another hour and a half to two hours. During this time, there were multiple passages that have had flew with Jet Blue in the past were receiving email letting them know that their account will be credited for the delay.

We had a flight scheduled for 7:30 pm. Received a notification about 3 pm that the flight would be delayed but we should still show up early as it may change. We arrived at 5:30 pm. About 9 hours later with receiving only false information from the agent, our flight was ultimately cancelled after 2 AM. Attempts to learn information about the flight, alternative flights or any accommodations were deliberately ignored. All plans for the trip were thus destroyed. Attempts to reach customer service were greeted with a minimum of 155 minute wait times both immediately and when attempted during normal business hours. In my 60 years plus on this earth I have never experience such apathy from a company. It should be illegal how they treat customers.

Fly to Havana, Cuba supposed to depart 12:21 pm, delayed, an hour seated in the plane and nobody gave an explanation, there is no more respect to clients, there is no air company right now that respect clients time

I had a flight from Boston to Washington DC. This flight whose scheduled departure time was June 2, 8:00 pm, was delayed due to the delay in the arrival of the previous flight, which is understandable. Although the previous flight arrived 8:45 PM, this flight was scheduled for 10:30 because there was a last minute pilot change and the assigned pilot didn't check-in on time. Then the pilot arrived at 9 PM and boarding was done by 9:30, but flight was pushed out of gate and stranded for another hour because paperwork was not done.

My husband and I were on flight 108 coming from Montego Bay into Newark on 6/12/22. One of the flight crew was extremely rude to us during flight. Everything came with an attitude, a face, or an unnecessary remark. Finally my husband gets up to use the rest room and has his phone in his and and the woman turns and say “you are taking pictures of me!” He was not. He quickly showed her his phone so she could feel comfortable. And her reply was “Good. I thought so”. Feeling Offended he says “that would be very weird if I took a pic of you" and she said “there are a lot of weird people here”. Not sorry, not "I wasn’t trying to accuse you Of something."

Where to begin... This is the most incompetent, uncommunicative, biasé rude airline I have flown. First, we almost missed our flight without gate change notification. Luckily my husband check to see if it had been changed after we went to the gate we were told. We rushed to catch our flight and the guy checking us in (Jing) was very rude and told us along with several other passengers that since we paid for cheaper tickets we had to pay 65 dollars to check our carry ons in. He was very rude!

I purchase a ticket to Boston leaving on 9/30 today. Credit card was charged and everything. However, when I received my email confirmation it showed a different departure date 10/1. At first, I thought it was my mistake so I canceled, as my right within the first 24 hours, and re-booked my flight. This time paying extra attention to the dates. Then the same thing happened so I now know it's something on their end. When I called customer service they tried to charge me more for the flight I paid for and when I said no, they refused to give me a full refund. Knowing that I can just cancel online (again 24 hr.), since I just did it like 30 mins prior, I just canceled that way. But that is not the point, the attempted deception on the part of their reps and the "bait and switch" is what is troubling to me.

Booked a flight roundtrip EWR to LAX on Jetblue. Browser had stuck on the wrong return date and I quickly realized and changed the date in less than 30 mins on their site. Quickly contacted support but they refuse to refund the $100 fee to change date. Predatory profiteering for a simple mistake.

Where to begin... This is the most incompetent, uncommunicative, blasé, rude, trashy, not caring airline I’ve ever flown in (worse than Spirit). They lost my luggage and the whole process has been ridiculous. It first started when my luggage was not on the carousel and I got yelled at by some trashy lady for daring to inquire about my luggage. She writes down my info and somehow she didn’t. This happened 6 days ago and I’ve literally had to call every day (1-1.5 hr waiting time) to first: find out they didn’t even enter the final destination address, had no idea where my luggage was for days, get a tracking number, etc. Just a real crappy airline with really crappy employees. They just don’t care about you.

I booked a flight two weeks ago with JetBlue. Toady I received a call that my original flight out of Philadelphia will not make it in time to the connecting flight in Boston. They give options that will cost me at least $350. I could catch a flight the day before and stay at a hotel in Boston at my expense the day before and catch a flight to Charleston or I can book a flight with another airline and they would credit the flight. Yes they will credit the outgoing flight to a non refundable vacation account. Not get my money back, An account which I will never use as I will never book a flight with JetBlue again. I cannot believe that they are able to run a business this way. Being held hostage.

JetBlue does not care about the disabled and the elderly. I traveled with my elderly mom and two kids. JetBlue was not accommodating at all for the elderly and for the disabled. It was extremely horrible experience.

I fly a lot, and even in third world situations, which I've experienced a lot, the service was better. The flight is so far 5 hours and 10 minutes late late, and we're still not flying. An entire plane is driving back to fill up gas. Yes, yes, they don't have enough gas. In the last 5.5 hours the excuses were many. For the 1st hour it was "lightning". Then they said: "we'll be honest with you, one crew member is sick and we need to find a new crew member to replace her" then yet a different excuse: "We have technical problems with the aircraft and they're replacing to a new aircraft" (so... "we'll be honest with you" meant what? It wasn't actually the lightning? Unbelievable). Then: "We're sorry, we need to change the gate". Now we need more gas... What else can't you do, JetBlue?

If I could have left zero stars, I would have. Yesterday, JetBlue cancelled a connecting flight (flight B6 1019) for our niece, who is only 17 (and considered a minor by the United States government) and was traveling alone. We were only given 2 hours notice, which was not enough time to find flights on other airlines. They refused to put her on a different airline and only offered her a flight for Monday, which would have been 48 hours later. That meant they were perfectly comfortable forcing a 17 year old girl to be stranded at an airport in a state where she knew no one for 48 hours. They did not care if she slept or ate, or that she was scared and alone, and did not consider what could happen to her during that time.

Do yourself a favor and listen to all of the bad reviews you see for this airline – especially from recently. Every review from the past few months outlines the exact same issue we had with Jetblue this week. We've had a horrible experience and so have many others, so heed the warnings now before you choose this airline. Girlfriend and I decided to take a trip to Fort Lauderdale from Newark, NJ. First red flag was our departing flight that they pushed from 10am to 6am about two weeks before the trip. Inconvenient, but not a huge deal. We accommodated it fine. Wish we would've had a little more of a heads-up, but things happen.

Dear Jet Blue, We want to congratulate and say thank you to your excellent staff at the desk in San Juan, Puerto Rico airport. Mr. Jorge ** is very professional, attentive and very effective in his job. He did the best he could to help us out in our situations. During the first occasion, after the flight we were supposed to take was cancelled, Mr. ** found a flight in a different airline for us to reach the point of our vacation, to celebrate my 50th birthday with my family. We understood it was very complicated because we were in the middle of spring break, when airplanes were full of travelers.

I was traveling with my autism spectrum daughter to NY to visit friends but one of her friends got COVID so we couldn't visit him on the last day of our visit - but we didn't find out until we had already checked out of our rental unit. As such, we ended up at the airport 9 hours before our flight was scheduled to leave. My daughter doesn't do well with disruptions in routine, so I checked with Jetblue to see if we could possibly get on an earlier flight. There were numerous flight cancellations and delays by the airline so there was a long line of people trying to change their flights, and all flights were full, so I knew it would be highly unlikely that there would be an earlier flight with 2 available seats.

Do NOT try to book over the phone, and make sure you don't have any mistakes in your booking if you're doing it online yourself. The wait time for a phone booking, which I had to do because they only allow you to book an unaccompanied minor ticket this way, was 1h 20m before someone answered. Once I finally got in contact with them, the person that answered barely spoke English which made the exchange of important information EXCRUCIATINGLY slow and challenging. Although the employee was professional, this individual input multiple errors into the ticket, including misspelled names and incorrect dates themselves.

I scheduled two unaccompanied minors to fly from Rich to LAX on August 6. Ever since I made the reservation I have received multiple emails for scheduling changes. The last change made it a stop in Chicago before LAX which is something you can't do with unaccompanied minors. In order to communicate with this company it was over a 160 min wait on the phone so they gave me the option of texting claiming it would be faster. Two hour wait for that so they could tell me there was no other flight out and they would issue me a refund. When I got the confirmation email to cancel my reservation it was only one kid. So now I'm waiting another 2 hours to get them to fix their mistakes. Customer service is almost non existent. Warning. Do not fly with this company!!!

If I didn’t have leftover credits I would have never deviated flown JetBlue. They and Spirit are one and the same except JetBlue's agents hate their job (as they should) and are incredibly demeaning to the point I fear my safety/have no confidence in the flight. Never on time, always an hour wait for baggage claim, and Wi-Fi never works.

I arrived for my scheduled flight on April 16, 2022 with JetBlue at the airport. I was told by the airline at the airport that they canceled my flight and could not accommodate me with another flight because there were none available. Even though I had a funeral I was going to. I said I would like the option of a full refund then since they could not help and now I have to pay for another airline flight. The JetBlue associate at the Austin Airport said they would process my request and provide me a full refund within 7-10 business days. It is May 10, 2022 and I have not been given back my refund. I spoke to customer service and they said there was nothing they can do as my request has not been processed. I would have to wait an additional 7-10 business days for a refund in addition to the 17 business days I have been waiting already bringing my total wait time for a refund to up to 27 business days.

I recently traveled to Nashville. My flight on the way there was delayed and on the way back my flight was cancelled and rescheduled for the following day and also then delayed. I was forced to miss work, miss a Broadway show in NYC, paid an additional night at a hotel and then had to travel from LaGuardia to JFK during rush hour to pick up my car because my flight was supposed to be to JFK and destination was changed with this new flight. All I was offered was 50$ credit which I find to be ridiculous for the thousands of dollars I had to spend/lose out on because of JetBlue cancelling my flight. I spoke to a supervisor who was very rude and laughing at my concerns.

My 3hr direct flight return trip was cancelled without notice (last day of vacation). This turned into a 13hr trip with a 6hr layover (Austin->LAX turned into Austin->Boston->LAX). I received no notification that the flight was cancelled and had to hustle to find an alternative route home on the last day of my vacation when I was due to fly home. Judging by other reviews, they are doing this multiple times per week across several routes. I will never fly with this airline again. It's not worth the risk of cancellation.

Jetblue was, perhaps, my favorite airline until 4/25/22. I delivered my daughter and her 3-year-old twins to the Sarasota airport (SRQ) for a Jetblue flight to LGA, scheduled to leave at 5:26 pm. The flight eventually posted a late departure, a time regularly moved even later. No weather problem. No mechanical problem. My daughter understood the announcement to say that Jetblue had boarded an extra crew that needed to get to NY (possibly due to the cancellation of an earlier Jetblue flight to NYC) and wouldn't get off. The flight was fully booked and the counter agent looked for volunteers to leave. Soon, the counter agent was in tears, because she had no authority to do anything. Passengers were boarded 2.5 hours late. The twins were screaming by this time. There was never an explanation for 2.5 hours; the deadlock wasn't going to be resolved by simply waiting. It seems no one had any authority to do anything. Where's management?

My friends and I went to Cabo for a fishing trip (our yearly tradition) so we went to Jetblue's counter to check in our coolers. They asked us if there is anything in them, so we said, "No. They are empty and hopefully we will fill them up on the way back." They said, "Oh nice. Good luck and have fun." After 4 days fishing we sure got very lucky and filled up 4 big cooler with fillet fish and all frozen. When we got to the airport and tried to check-in our coolers they said we are not allowed the ship or check-in any fish.... We tried to talk nicely and not..., they did not accept taking in the coolers. Unfortunately we had to leave the cooler and the fish in Cabo and fly back. (Mind you we tried to buy different flight to LAX but no one had rooms for all of us). DO NOT FLY WITH JETBLUE IF YOU ARE GOING FISHING IN MEXICO.

I recently flew JetBlue from BOS to MBJ (Jamaica). The flight down was great and we had absolutely no issues. The return flight on the other hand was horrible. We arrived for our return flight 3 hours prior to departure. Upon arriving at the ticket counter we were told that our flight from MBJ to JFK was overbooked and was delayed so we would miss the connecting flight to BOS. We were given the "option" to fly to JFK or Orlando. When I stated I wanted to go to JFK as I was originally scheduled to do so I was told I had no choice and I'd be flying to Orlando. I was then informed that my flight to Orlando would be delayed until at least 5 PM. It was 12 PM at this point in my travel. The flight ended up by being delayed two more times until 7:50 PM. JetBlue also assured us in Jamaica that upon our arrival we would be put into a hotel room for the night.

Incident occurred in Nassau Bahamas airport JetBlue terminal with ticket agent JAMIEE. I was in front of the line. Maybe 3 customer. Online ticket agent Jamie decided to assist the travelers in the back of the line when she realize a few customers did not have the form filled out. She then made an announcement that we needed additional form filled out that we didn’t need when we enter the Bahamas. At this point I’m the following customer to approach the check-in counter. She states, "You will not be able to check in if you don’t have the form filled out." I explain to her my cellular device doesn’t have Wi-Fi and is inoperable at the time. Ticket agent Jamie decides to force my friends and myself off the line to step aside while she allows the other travelers to approach the counter.

I am a senior citizen with AARP Membership. I scheduled my vacation for July 2021 to Jamaica through AARP, which uses Travelocity. I received a confirmation and on-line itinerary and tickets with a "All Set To Jet" package hotel and airfare. When we arrived at JFK NY for departure for our 8:30 am flight. We were told that we could not fly without a Covid test within 2days of departure. We all had our vaccines and certificates with us. They told us to go to the top floor at the airport to wait on-line for a test. However they don't open until 9:00 am and our flight takes off at 8:30am. Now Delta was just being heard of on the news. At that time there was no mention of testing. We had to get tested and book with another airline to get to Jamaica that day.

My flight was cancel 9 hours before departure and I was notified thru email. The airline offer me no alternatives or solutions. I am either forced to pay hundreds extra to get another flight or lose hundreds for my hotel. They knew days or weeks in advance they couldn't staff this flight but chose to wait till the last minute to inform their customers. I will never book a Jet blue flight again.

$1622.72 incurred in additional fees due to Jet Blue cancellation of my flight. 2 days of vacation lost and needed to fly out of and into different states to try to get to my destination within 4 days of my original flight. Customer Service cannot provide a person I can speak to about compensation and advised me the $800 in travel credits is sufficient.

My self and 2 kids were to fly Jetblue home Fort Meyers to JFK. They cancelled the flight. No customer service was left on hold for 4 hours. We stood on line in the airport for 3 hours. My daughter works in a hospital and was told you cant get a flight home for 4 days!!! Our only option was to drive 7 hours to Savanah, fly to Boston, to Newark and take a car service to JFK, (where we parked). Both Savanah and Boston flights delayed HOURS!!! Engine problems we were told. This trip home cost me over $700 plus 3 people lost 2 days of work. Jetblue's answer, was NOT OUR PROBLEM!!!! They lied and tried to say it was weather. We have pictures of a mechanic working on the plane in Savanah!!! We were told by numerous Jetblue employees they are understaffed and they cant get the planes on time. Why are you lying Jetblue? Jetblue has no customer service and doesn't care about their customers at all!!

After having endured multiple delays on the first part of a round-trip from Savannah to Las Vegas, JetBlue later lost one of our bags on the return leg. Incidentally, the return leg involved a partner flight with American Airlines from Vegas to JFK with a connecting flight to JetBlue from JFK to Savannah. Consequently, Jetblue took the opportunity to blame American Airlines for the mishandled bag. In fact, American Airlines was able to provide a documented tracking history of the times the bag was scanned and who performed each scan.

On a recent flight back from grand cayman, flight was delayed but we were told to show up on time anyway. Then when we got on the plane (late) we sat on the tarmac for about an hour. We were told by pilot that we were waiting for two more people to board. What?? The stewardess said we would wait as long as it took. Again, what??? Communication was awful and why in the world was a plane full of travelers held for an hour for two travelers who did not have their acts together to get through customs properly? Will avoid JetBlue at all costs in the future.

For anyone traveling with JetBlue who I just spent 2hrs 20mins on the phone with...my original flight at 10:10 on April 3 from Westchester to Orlando was canceled due to no flight attendants. I was rebooked on a flight 10 hours later at 7:30pm Westchester to Fort Lauderdale which was also canceled due to no flight attendants after 10:30pm. They auto booked me on a flight from JFK to Boston to Miami. Boston to Miami was canceled. I never got on the flight to Boston…thank god or I would have been stranded there. Then they auto book me back at JFK to Fort Lauderdale. How was I suppose to get back to JFK from Boston. At this point I have already booked another flight with Delta that did get me to my destination on time.

Jetblue vacation package that doesn't measure up. The hotel hidden fees. I don't understand how Jetblue would even have this hotel on the list of reputable hotels. Holiday Inn Kissimee is by far the worst hotel by Holiday Inn and Jetblue should not do business with them. We used this hotel because of the Holiday Inn name and because of Jetblue recommendation. Hotel needs new beds, no cannabis and better practices - Jetblue fell short with this one.

If I could give JetBlue and JetBlue Vacations a 0, I would. Booked a JetBlue Vacation Package for a hotel and flight from Boston to Miami. Applied my flight points toward the flight portion. Flight gets cancelled by Jetblue less than 12 hours before scheduled departure. They rebook me on another flight leaving a day after I was supposed to, out of a DIFFERENT CITY. When I could not afford to do this, not only because of my two small children I needed to get home to but because the cost of staying in Miami another night would have cost upwards of $600, I was forced to book a return flight on Delta (who was great BTW!).

For a weekend trip to Florida I had serious delays both ways with no weather problems. They can’t seem to schedule their crews properly. This has now happened every time I fly this airline. They involuntarily changed my seat, boarding is chaotic, I won’t fly this airline again.

I've flown w/ Jet Blue and never experienced this. They cancelled my flight 2.5 hours before takeoff with no explanation. I couldn't reschedule my flight on the app (it says call Jet blue). The call wait? 5 1/2 hours. Chat wait? so far, 3 1/2 hrs. They have now rescheduled me to another airport I can't get to with an arrival that will leave me stranded because the transportation buses don't run overnight. I booked for tomorrow, hopefully I don't get cancelled

Agent at the ticketing counter in Atlanta was rude. All I asked if my aunt and mother can sit together although they are on a different reservation and she kept repeating that flight is full and was talking over me. At least have a courtesy to listen to other person. I know their work environment is stressful but they should treat others with respect.

JetBlue made me wait for 7 hours in the airport today delaying my flight hour after hour ending up canceling my flight after all. What a joke! They didn’t even provide meal vouchers for those that were waiting as a sign of respect. This company do not care about their customers!

We bought the insurance, and tried to give notice. When we tried to cancel it took hours to contact anyone, and we were told "nope". They would not let us reschedule or refund our tickets. They simply robbed us and we can't do anything about it.

Flight B6 2339 LGA to JAX April 04. Notified that the flight was canceled and Jet Blue would be contacting us. Tried calling. After 3 hrs I hung up. Never contacted about rescheduling. I had to get a flight on Delta for over $1000. I have a full OR. Schedule on 04/05/2022 and had to return to JAX. It is now 9.22 PM and still have not heard from Jet Blue.

When Jet Blue gets jammed up, their customer service division is non-existent. 2 1/2 hours on hold until my phone battery died last night. 9 hours on hold for a chat. REALLY?! They leave travel Credits for infants, but there is no way to book a child separately because there is no option for that. You NEED a Customer Service representative to do that. So after a 9 hour wait on "Chat", the price jumps almost 80%. Prices go up as availability goes down, doesn't matter that they can't handle the calls. Jet Blue USED to be very good, now they suck. Hire more reps, outsource your needs and/or upgrade your website to include things only reps can do now. Otherwise, just be a mediocre company with failing ratings... You lost a good repeat customer today. Sad like your service.

We have a special need boy, 8 years old with very rare gin deviation which makes huge developmental delay physically and mentally. He has a risk of falling and have to wear a special helmet at all times. When we approached to a gate representative to inquire about a stroller tag, the representative said right a way that he have to wear a mask at all time, and when I told her maybe she wants to put mask on him herself, she replied that is not her responsibility, and I don't have to be that aggressive.

Purchased ticket well in advance, Jetblue delayed flight but said to show up at airport on time "just in case" they could resolve the issue. They made everyone wait FOUR HOURS at the airport and at departure time said that flight would take off 3 hours later only to have another announcement 15 minutes later that flight would be cancelled and no other flights would be available for three more days. HORRIBLE Jetblue!!! They don't know the meaning of customer service!!! NEVER again Jetblue!!

I gave them zero stars. I flew to Barbados FROM San Diego connecting at JFK. At check in I showed my covid test and it was approved. At JFK They said it was wrong test. I had to change flight to next day because they only have one flight a day. I had to pay $220 for a rapid PCR at airport and a hotel for $400 and I had no luggage. It was their mistake even Letting me board in San Diego and refuse to reimburse me.

Just completed trip from Fort Myers to Boston!! And yet again with Jet Blue constant delays!! No real care or concern - it’s like we as travels are just supposed to “deal with it”. I paid extra monies to pick flight I wanted but that doesn’t matter, most likely to be delayed!! My return flight delayed THREE times. Sat around airport for 6* hours - not ever knowing or daring to leave. Jet Blue get it together!! Hire needed staff or whatever needs to be done!!! Enough with COVID ** or you are losing a very loyal customer. Is this any way to run an airline????

We boarded a flight at 6:15. They drove us onto the runway. We were supposed to depart at seven. We sat on the runway for an hour when they came on and stated that they needed to turn back. There with some issue with the plane and that if it was bad they would have to keyboard us. While we were at the gate no more than 30 seconds when they came over and said they were gonna have to do the board office so everyone head to the board and when I asked the customer service representatives would we be compensated for the delay since this is really a major inconvenience in our schedule and we had a limo waiting to pick us up and everything and his response was, "I could help you. I could book you on another flight that leaves in two days!" Like that was not helpful at all. It was extremely unprofessional and extremely disrespectful. Worst customer service ever.

03/24/2022 - As the title suggests my Jet Blue online, on the phone, and texting experiences was disappointing, exhausting, & just plain not right! Having well over 47,000 points to use I wanted to book a one-way flight from Worcester, MA to Pittsburg, PA. No matter what date I selected for literally a full year stated that there were no seats available. When I changed my selection from using my accumulated points to paying cash there were seats available just about every single day for the very same timeframe. I could not believe my eyes. This suggests to me that if you are paying for the seats you can easily book seats but if you want to redeem your accumulated Jet Blue travel points and hold onto your seats. There are turbulence ahead!

On March 13, 2022 I was flying back from FLL to Chicago O'hare on a non stop flight. I had 5 family members with me including 3 kids. At the airport the agent told us that the flight was cancelled due to a bad weather in which was not true. Then she handed me new tickets for March 16th on about 13 hours flight. I told her no way I could stay that long on this flight. Plus I have to go back to work. She explained that this is the the only option. I declined her offer and told her to keep the tickets.

4.5 hours late going to Miami. Sitting on the plane for 2 hours to fix something. NEVER AGAIN. They gave very poor customer service. Maybe they should service their aircraft more often. Bathroom door broken. One customer Had to get off due to a broken seatbelt.

This past weekend, our flight from Providenciales, Turks and Caicos to Newark was cancelled after 6+ hours of delays. There was bad weather in the NE, which explained the delays. What JetBlue did not explain was that the delay would time out the crew, preventing them from flying back to Newark that evening. We were told the flight would take off at 11A the next morning. (JetBlue did find us a nice hotel for the night and provide taxi and breakfast vouchers.) When we got to the airport the next morning we learned our flight had been delayed. Then delayed again. And again.

Our flight 2810 scheduled to leave Tempa for NY on 13th March at 3pm ended up leaving 1am on 14th March because they did not have the crew. Worse thing was that they did not inform any passengers beforehand and when we were at the airport they kept making false promises. It started as 4 hour delay with flight leaving at 7pm then changed to 12 and finally left after 1am. Worst experience ever. Will not ever fly Jetblue.

Second time this has happened. Delay do to "maintenance". 1st time they cancelled we were told we would be reimbursed for our expenses. To date we are fighting to be fully reimbursed due to the fact that their hotel of choice was fully booked, they couldn't provide a hotel. To date 3/9/22 we have a 4 1/2 hr delay and they claim we're flying out at 7 pm. To be seen. Jetblue customer service is eager to book us for tom with no concern about my schedule for work tom. Yet they're starting a new airline, Breeze airlines. How do you start a new airline when you cannot manage the one at hand.

Once you book forget about changes. These are the worst airlines staff ever. Try calling? Says wait time 95+ minutes on hold and says text. I text and says 2-3 he response time, sit waiting, I don’t mind at all paying for service, this airline has none. In the New World of using AI to replace real workers, this is a complete failure- will never fly them again if there is ANY other carrier option.

Our flight got cancelled a few hours before the flight. Calling their customer service number was a mistake, we only wasted time on the line waiting. Once we got through I was offered to have the flight rescheduled at no charge to the next flight they could offer...which was 5 days out. They would not cover for any expenses like stay, meals or anything else. My other option is to not take the re-schedule to flight in 5 days from the day that the flight was cancelled and see if I had qualified for a reimbursement of the ticket. IF,, IF I qualified...for THEIR cancellation??? That they didn't even say what was the cause. It was HORRIBLE and stressful. I ended up buying a last minute $600 dollar flight home. I could have used that money to buy a good ticket to begin with without the stress. Lesson learned.

We were told by "junior" at JFK New York that our being transferred to a different arrival airport is our problem and we need to deal with it. No helpful attempt to solve our issues was a concern to him. Will never fly again.

Jet Blue airline did not live up to their pledge of "inspiring humanity by striving to make every part of your experience as simple and pleasant as possible." My recent experience with Jet Blue was the opposite of simple and pleasant. My flight to Orlando from Newark airport was delayed 7 hours as we waited in airport with young children and little to no information or solutions from Jet Blue. Return trip from Orlando to Newark was worse. We waited in Orlando for more than 10 hours, until our flight was cancelled at 4 am. Jet blue agents called police to provide themselves safety after an exhausted, hungry and defeated group of passengers demanded answers and solutions. Sad comment on Jet Blue customer service.

Due to weather, you had to rearrange my flights so I could get a connection home. In order to do so, JetBlue instructed me to throw out my liquids. After 2.5 hours at the help desk, this was JetBlue's solution. Those liquids cost me $114.17 and now you are "offering me $100 credit for my inconvenience"? Your incompetence, your archaic computer system, your mismanagement cost me $114.17 plus added anxiety, stress, plus the effects that has physically on a body. Oh...and the tvs didn't work on the first of my 2 flights.

This company has terrible business practices. We booked an all inclusive vacation with flights and hotels directly with JetBlue. 14 days before the trip they changed our return flight to return one day early. If you have a problem with a package or a question, you have to call their 1-800 number which has average wait times of 2-3 hours to speak to someone. As the whole package is booked with them, you have no ability to edit or change it yourself. They did not contact the hotel and adjust our stay dates which is resulting in us needing to pay for an extra day we cannot stay for and as this is an all-inclusive, that cost is significant.

Our flight was delayed over 28 hours. At 3:00 am we were told they were not going to be able to fly because flight crew needed rest. The Sunday 3:46 pm flight' didn't leave till Monday at 7:45. They advise we get a hotel and we received vouchers to cover the cost. We had to put the hotel on our credit card but the Jetblue ticket attendant took the voucher and hotel receipt and put it in the system and said we were all set to get reimbursed. Now they say they will not reimburse. The flight got delays for mechanical issues, crew rest and then when it was going to go again a flight attendant didn't show up. Another 4 hours. Very painful, exhausting experience. I was frustrated but understand delays beyond their ability to fix but lying about paying for the hotel was the final straw.

Absolutely the worst customer service. They are just a more expensive version of Spirit Airlines. Do not waste your time and money trying to find a deal through JetBlue. Our flight was cancelled last minute when departing to KEF airport and once when departing to JFK. When departing to KEF, the app wouldn't let us check in with a generic error message and the hold time for customer service was 13 hours (I'm not exaggerating, we received a callback at 4 AM). Their website stated come to the airport early for general problems so we arrived early and their kiosk had a sign stating no one was around until 2 hours before the flight. After wasting hours waiting, we were told we couldn't check in online because it was an international flight. Why could the app not tell us this? When going to JFK airport, we found out our next flight was cancelled while we were in the air so when we landed we were stuck in JFK airport at 6 PM.

At first Jetblue kept delaying our flight. Every time we reached the delayed time it would get delayed again. We were getting no answers 3 hours in delay. They finally tell us there was a missing flight attendant, and they couldn’t get in touch with the person therefore we kept getting delayed. 2 hours later (5hr delay now) they said someone coming to help from incoming San Francisco flight. An hour later we board the plane, we sat on plane for an hour and half thinking we are ready for take off a new surprise, they made an announcement stating flight is now canceled. They said that it’s canceled because we had a certain amount of time to take off and we passed that time. We had a certain amount of time to land at JFK and we wouldn’t of made that time therefore we can’t take off. They also said the pilot can’t fly this many hours of the day, some union restrictions.

JetBlue's customer service is embarrassingly terrible. My 5:30pm departure flight had to be cancelled due to a snowstorm and rebooked in January 2022. The problem: JetBlue's automated system immediately rebooked my departure to 1:30pm and informed me about my new flight at...1:44pm. In other words, I was informed about my new departure time 14 minutes after the flight departed (Never mind the fact I wasn't anywhere close to the airport because my flight was at 5:30pm). I ended up booking a train back to avoid dealing with JetBlue's disorganization (to add insult to injury: weather events are common problems for airlines so I'd imagine JetBlue would have figured out how to deal with this issue by now).

On Sunday January 18th, 2022 I was supposed to fly out of Santo Domingo to NY. The flight was scheduled for 10:59 pm. We boarded the plane, buckled up only to be told 30 minutes later that the storm in NY was too overwhelming to fly that night. So JetBlue stated that we would leave at 5:00am that morning. We boarded the plane at 5:00am and buckled up only to be told 40 minutes later that the pilots couldn’t fly out because of some Union issue that they worked over the 8 hours flight limit. So JetBlue were locating new pilots. Go figure. So then JetBlue tells us that our flight would leave at 7:00pm that evening.

Booked a Jet Blue flight. When we arrived at airport we were told that they have a "partnership" with American Airlines and we would be on one of their flights instead. It's kind of like being told you're going to your favorite ice cream shop but instead you're taken to a frozen yogurt stand with a C rating from the health department.

I have travel credits with Delta and American. Both of which have extended the money until 12/23 due to the pandemic. However, JetBlue will not under any circumstances extend another year. They stopped service to SWF which is where I booked in the first place. I chatted with one individual that had the worst grammar, spelling, etc. and was shocked that they would have someone at that skill level performing chat with customers. I printed the chat and reviewed it later that month and it was terrible. Then I decided to email customer service without going into any past complaints, etc. and received a ticket number to refer to. Still, they have concluded that there will be no exceptions whatsoever and that's their policy. I've asked family members, friends, etc. if they could use the money to book a flight and nobody can use. I will never book with them again. I also hope that others will see this and agree with me. We all have choices. Thank you.

I bought 2 additional bags, but I non-used the girl of Jetblue said don't worry you can call JetBlue and they refund or apply any credit. But when I called surprise that's not true. They don't want to apply any credit and I consider that's not serious, I feel that JetBlue blue steal your money in front your face. Not recommend them for anybody.

I arrived for my flight with JetBlue airlines on 12/22/21 with my service dog. I had followed all procedures requested by airlines, including calling in advance to let them know I will be traveling with my service dog, and I submitted the complete Department of Transportation (DOT) form to their Disability email within 48 hours of my flight as requested.

This is the worst airline I have ever flown. I was charged an additional $500 to add a cat to my flight due to inconsistencies within their system. The agent agreed with me that it’s a flaw in JetBlue’s system, but said there was nothing she could do besides cancelling my flight and charging me for a new one - aka forfeiting the cost I already paid with no credit in return. This then caused issues throughout the rest of my trip, which in turn required 4 hours of phone calls and 2 hours of additional attendant conversation at the terminal to sort out. We were then stuck at the airport for 10 hours due to delays and issues with timing and staffing. ** this airline. Customer service is dead.

Total Crooks-- I had booked a vacation directly with the Hyatt in Puerto Rico flying on Jet Blue.. The Hyatt reservation and the flights were cancellable for a full refund up to 72 hours before the trip. I thereafter checked with Jet Blue Vacations to see if they could do better as a package deal. The entire difference was that Jet Blue Vacations could add breakfast for free. So I explained that my existing reservation was cancellable for a full refund up to 72 hours before departure. The Jet Blue Vacations person said the Jet Blue Vacations package was also cancellable for a full refund up to 72 hours before travelling. So I cancelled my separate Hyatt reservation and Jet Blue flights for the full credit and rebooked with Jet Blue Vacations instead.

If I could give 0 stars I would. Their customer service agents are rude. I called to get help with using an airline credit from a flight that I had to cancel due to the pandemic. The agent asked for a ticket number. I gave the agent the confirmation number. She said that she could not help me without a ticket number. She said that it should have been on the confirmation email that I received from Jet Blue. I have the agent all the information, word for word, from the confirmation email that I received from JetBlue reservations. She said that I was out of luck. I asked to speak with a supervisor because she was being rude. Her response to me was that the wait for a supervisor was 3 hours long so good luck with that. The absolute worse experience that I’ve ever had with an airline.

JetBlue ignores passengers on delayed and cancelled fights because it is their new normal. Seems all their planes have horrible on-time records. Terrible at giving updates at gate, never once apologized to passengers. Flight crews over stressed out running thru airport to next flight. #JetBlue

THEY CHANGED THE FLIGHT AND DID NOT PRESERVE MY SEATS on changed flight. Fortunately I randomly checked. So, I called and they gave me seats MONTHS AGO. So TODAY, I checked again and they only had MY seat. She didnt give my friend a seat (months ago) and told me "they waived the cost for my seat but I'd have to pay $60 for my friend's" now...BUT, they didn't tell me then and just left my friend without a seat!!

I had my family coming down to Florida tonight for the holidays and they canceled the flight because not enough people booked, so my family lost out for their vacation, plus all the reservations I made to take them out, lost all my money because of no refunds. They even issued boarding passes and still canceled. I hate them. Look for a better company to deal with.

1st of all I waited on hold for 2 hours and 53 minutes to exact. I had to add a minor on my reservations because it would not allow me to add her online. My 1st call after trying to make the reservation online I waited 2 hours and 15 minutes and it seems I fell asleep so at 4:30am I woke up and tried again. Then to add salt to the nightmare the price of the fare had gone up so I had to pay an extra $100. I’m so upset right now.

Today 12/26/21 is the worst day of my flying experience with JetBlue, JetBlue changed my flight from LAX to SFO to flight 636 at the last hour and upon boarding they denied my boarding pass due to change flight number, Cameron the boarding staff was not helpful at all, instead of helping me he just asked me to see his supervisor at ‘over there’ somewhere. Luckily Kathe the other staff helped me out, to Cameron you should be fired. You have no customer service at all, terrible person inside out. JetBlue shame on you for hiring staff like Cameron!!!!

We purchased seats up front, in the first row and didn't know we couldn't take our personal items with us in this row. The stewardess told us we had to put them in the overhead bin and we (my mother and I) asked that if our purses had to go up as well? I mentioned that I had EVERYTHING in my bag, i.e., passports, money, etc., and she replied, "This was not a question!" Um, rude!! She could've spoken a little gentler or less rude. We were the first to board, there was no rush and no one behind us for at least 2 minutes. We love Jet blue because they're very personable, but this woman was not. It was flight 38 to Ft. Lauderdale from San Jose.

My trip was canceled during the pandemic, the money was not returned, they kicked me like a ball on the Expedia, the Expedia to the airline, for almost 2 weeks I cannot get an answer from any of them to use my credit, as a result of their answer that $ 3.300 was out of date... At the same time, I received an email that until the end of this year if I do not use they will be expire, did not expect this from this company. Disappointed. Horrible customer service

The worst possible experience we've ever had in our life. It was absolutely outrageous and disgusting from horrifying mess at the check-in to boarding, to unspeakable experience in-flight. Miserable, uncomfortable hard seats with no cushion and almost no recline on-board their retrofitted A320 made our backs numb and painful for 3 days after the flight. It took us even longer to recuperate after 4 hour agony claustrophobic, stuffed with people to the point of no return metal tube.

My wife and I flew from Fort Lauderdale, Florida to Newark, New Jersey. We flew on an old, rickety, small plane. The plane’s interior was dirty and some of the chairs were broken. We were told to board the aircraft. So we did. After a few minutes they told us to disembark due to a smell on the plane. No one knew where the odor was coming from. After a half hour passed the flight attendants told us to get on the plane. Still not knowing where the smell was coming from or if it was even safe to travel on the aircraft. We decided to trust the staff at JetBlue. When we landed in New Jersey (thank God), the aircraft door would not open. We stayed in the plane for over an hour. Finally they brought a movable stairway which was super steep. I almost fell down the stairs. I will not be flying JetBlue anymore. I will continue to fly United. Beware of JetBlue. They are not a great airline and customer service is horrible.

Jetblue is bad reputation about on time service. Two time I fly from Boston to Atlanta always 3 hours delay. It is very disappointed. If keep delay on the time, who will fly with them. On 11/26/2021 I am not get home until 3 am on morning.

When approaching the gate we noticed vomit on the floor. There was a caution wet floor sign next to it so we thought it was being cleaned up; however, we later learned it was there for a couple hours. When we arrived to the gate we noticed two passengers wait. They were laying on the floor covered with blankets without masks on (disconcerting but did not want to make it a big deal). We did not think much of it. Long trips. It happens. After a few minutes this passenger starts to vomit in a bag (did not notice this bag earlier). After this many other passengers start going to the gate to complain to the JetBlue crew members. One of the members comes over and asks the passenger if they need EMS. The passenger waves the crew member off and continues to lay on the floor puking and maskless.

Please do yourself a favor and RUN, don’t walk away from JetBlue. This airlines has the WORST customer service. I was seated for my boarding group to be announced and they closed the gate without announcing for my group to board. I had to wait up till 5 hrs for the next flight. The agents at the gates were very impolite and unpleasant to deal with. I would not recommend JetBlue to anyone considering this airline. Please choose Delta, Southwest or even Spirit but don’t book your flight with JetBlue.

My flight was cancelled due to COVID, Jet blue has refused to reimburse my money even after I’ve requested my money back. I am elderly and do not want a voucher, I want my money back. The CEO ROBIN HAYES could care less. Don’t fly this airline. They are a disgrace.

I had one of the worst flight experiences in my life. My disappointment in the JetBlue staff and management team is hard to express with words. I pre-purchased a luggage for $35 because it was not included in my ticket, however, I brought a suitcase of the size of a carry-on. I went to check in my suitcase but the staff member told me that I can bring the bag with me because it was the size of a carry-on. However, when I got to my gate the management team forced me to pay an additional $65 for my suitcase because it was not checked. When I tried to explain the situation the check-in lady and a manager were so rude and disrespectful to me that I was shocked. The whole situation was absurd and I will make sure that neither I nor my friends and acquaintances will ever fly JetBlue because an airline like that should not stay in business if they treat their customers with such disrespect and disregard. The worst customer experience in my life.

Very bad experience especially how they take advantage of people and their money. Customer service is very rude all over the airport at JFK. Every thing you need they put you on a line then after hours on that line they send you down to the back of an empty terminal where you wait again for hours until they final get everyone for the 75.00 dollar charge to change the flight that they make you lose by putting you on different lines. It’s all a set up but I guess it’s only money right? I’ll stick with AA.

I booked an important trip 6 months in advance to Turks and Caicos, an itinerary for me out of Salt Lake City and one for my daughter out of Seattle on Jet Blue. We would meet in Fort Lauderdale, arriving in the islands together, and leaving again together. Jet Blue has made multiple changes to the itineraries, completely blowing up our ability to share any portion of the trip as far as flights are concerned. They have now changed my return flight to a completely different day!! What the heck! I've now been on the current phone call for assistance for an hour and 50 minutes, and this is the 4th phone call!!!! I'll never ever even consider booking with Jet Blue again. WORST CUSTOMER SERVICE EVER.

I'm the guy that used to recommend JetBlue to EVERYONE. In my most recent experience, JetBlue has changed their bag policies making it more inconvenient for myself and others. They have become an airline that has shown to care more about people with money than about equality. Their staff is very disrespectful and they allowed a person with the flu on board. They delayed my flight, then took forever to update the delay only to give the passengers attitude. I rather drive than fly during COVID-19, but even after this boogeyman pandemic, I'll still drive. I'm deleting my account with JetBlue and closing out my JetBlue Card.

The plane sat at JFK for several hours on the way to Chicago. When we finally bordered they came to a conclusion that the sewage was leaking and they needed to call someone to close it. Then they lost their place in the line to depart. They should have had the plane in top condition prior to departure. Losing the place in line as well shows this powerless airline at JFK is as dysfunctional as it gets. The only good they offer is the TVs. However they will be flying empty planes with TVs in the near term. They have gone downhill tremendously.

I live in the UK..and thought to use Jetblue for London to New York....First they charged me twice for seat reservations...They claimed to know nothing about this. I had to use my credit card company to claim back..Then I had to cancel due to no tourist allowed till November...First they said I could only have a credit note but the app allowed me to claim full money back to card... Huge fuss and stress to organise...but they have no customer service in UK so I spent £40 on calls...(I did not know I was being charged to talk to customer services from UK). I did find an online chat where you wait online for approx 45 mins. And type questions...very mixed on customer service...They have paid back the flight. But not one of the seat reservations..Will use the credit card claim back as will never use this airline again. They are a domestic USA airline not geared up to transatlantic flights...

Fly attendant were mean. Told me dogs consider a thing, not an animal and should be under the seat, all Zippered all the way for the 6 hours travel. I ask them if I could open to see if my little dog was fine but they didn’t let me to open. I paid $250 for both around trip, 6 hours each way.

I have been flying with this airline for the past Ten Years and the service is worst everyday. Last time I traveled the service was horrible. Everyone was so rude and they wanted to put me in a different flight because according to them my carry-on was not included in my ticket, I checked in a bag and the person who attended me didn't tell me anything. They made me pay $65 to drop my bag and then they left my bag behind. I expected them to return the money but I didn't hear an "I'm sorry" from them for the bad service. I didn't get my carry-on till the next day. I didn't get a call from the person dropping the bag till they he was at my door without knowing if I was even home. Jetblue lost a frequent flyer and they will continue if they losing many more if they keep on with that service.