Jetblue Reviews

Budget car rental in Cancun is very dishonest. Jetblue should never make reservations for their customer with this company. It is a Scam! Stay away please! They will try to rob you in any way that they can.

I was booking flights for my 2 kids and myself and was using some points (10%) to pay for my fare. I was prompted to apply for their CC so I can get a credit and bonus miles, and I did. I am a single mom going out of the country with my 2 kids for a summer vacation - and the benefits I thought I would get were significant ($250 credit +15K miles). From there everything went down south... The fare did not go on my new Blue CC because I just applied. I was told to put it on a different card, and once I receive it - they will transfer the charges to my new Blue card, as long as my trip doesn't start before, and I would get the benefits. I called to confirm this with the CC company as well as with JB customer service representatives and supervisors.

I called JetBlue because their site was experiencing problems (I was trying for three hours). During that time the price raised and that was my first annoyance. The rep attempted to book my ticket and charged my card MULTIPLE times. They then came back on and said they booked two of my 3 tickets and the one that they were unable to book was my 3 year old. So at this point I was livid. They charged my card so many times that there were 2200 dollars in pending chargings that the rep said "would eventually fall off". They could not book the ticket for my daughter unless I had another card. These idiots did not take responsibility for charging the card so many times and for creating a situation where my 3 year old could end up stranded in another country. I will spend all day writing reviews; I am so angry and upset.

Used to be my most favorite airline company, but not anymore. Reasons? Flight delay/cancelation had become more and more common. Had chance to chat with one of their own flight crew members who also felt desperate about the fact that each flight she was on that month had delays. Had chance to board and sit in an over-heated cabin for almost 2 hours at the Charlotte NC Airport in April without any water and eventually was kicked back to the waiting area simply because the local tech support crew forgot one critical task.

We have utilized JetBlue from the first year of its operation, I have had nothing but wonderful experiences. My family just came back from Charleston South Carolina after a week of vacation. I did not see one individual smile all the way down to the destination as a dealt with customers on board. We decided to take an earlier flight back and spent $50 to reschedule the flight. I was informed that I would be receiving a $200 credit for a future flight. However this was after I was on hold for over two hours trying to reach customer service. We have a choice to either wait on the phone or somebody will call you back and both times were identical.

Originally I bought tickets for my father to pick up his mother in Puerto Rico and bring her back for care here in the mainland US. She then contracted sickness suddenly and I had to make quite a few changes to the itineraries such as adding my mother to go with my father as he needs assistance with his own health issues and he would probably now need to stay more than a week. Also cancelling my grandmother's ticket. Even with knowing my grandmother might be passing, they refused to give me any kind of discount. Then my grandmother did finally pass, and I needed to make more changes. More refusals for discounts and the attention very nonchalant with the same canned “sorry for your loss but…” I get it, you’re tired and you want to go home and I must have been the thousand customer of the day with a stressful situation.

I was a dedicated Jetblue customer until now. I book several family vacations via Jetblue even though they are a little bit more expensive. On 6/27, I checked in on a Jetblue flight and noticed that I cannot take a carry-on with me because I booked a "Jetblue basic flight". I called and waited about 75 minutes on the phone to speak with someone. I asked about paying to take a single carry-on for two of us on the flight and the rep told me that I must pay an extra $64 per passenger in order to do that. I pointed out to him I have zero fee for my first checked bags for me and my spouse because I hold two Jetblue cards, and I have religiously use Jetblue for all my family vacations over several years and all I am asking is to be able to take a single carry-on for myself and spouse on board. The rep put me on hold for another 20 minutes to consult his supervisor.

I took JetBlue for the first time on June 10 from Burbank airport to JFK and the flight was a nightmare. The flight was scheduled to leave Burbank airport at 1:45 PM, but did not leave until 5:30 PM. The flight crew was communicating that issue was they were not able to fill the airplane with fuel to get us to New York due to the airplane engine issue and therefore they had to figure out a different route where they can stop by to fill the airplane. The time to fuel the plane was also expected to be 30 minutes however it did not leave the airport for another hour and a half to two hours. During this time, there were multiple passages that have had flew with Jet Blue in the past were receiving email letting them know that their account will be credited for the delay.

We had a flight scheduled for 7:30 pm. Received a notification about 3 pm that the flight would be delayed but we should still show up early as it may change. We arrived at 5:30 pm. About 9 hours later with receiving only false information from the agent, our flight was ultimately cancelled after 2 AM. Attempts to learn information about the flight, alternative flights or any accommodations were deliberately ignored. All plans for the trip were thus destroyed. Attempts to reach customer service were greeted with a minimum of 155 minute wait times both immediately and when attempted during normal business hours. In my 60 years plus on this earth I have never experience such apathy from a company. It should be illegal how they treat customers.

Fly to Havana, Cuba supposed to depart 12:21 pm, delayed, an hour seated in the plane and nobody gave an explanation, there is no more respect to clients, there is no air company right now that respect clients time

I had a flight from Boston to Washington DC. This flight whose scheduled departure time was June 2, 8:00 pm, was delayed due to the delay in the arrival of the previous flight, which is understandable. Although the previous flight arrived 8:45 PM, this flight was scheduled for 10:30 because there was a last minute pilot change and the assigned pilot didn't check-in on time. Then the pilot arrived at 9 PM and boarding was done by 9:30, but flight was pushed out of gate and stranded for another hour because paperwork was not done.

My husband and I were on flight 108 coming from Montego Bay into Newark on 6/12/22. One of the flight crew was extremely rude to us during flight. Everything came with an attitude, a face, or an unnecessary remark. Finally my husband gets up to use the rest room and has his phone in his and and the woman turns and say “you are taking pictures of me!” He was not. He quickly showed her his phone so she could feel comfortable. And her reply was “Good. I thought so”. Feeling Offended he says “that would be very weird if I took a pic of you" and she said “there are a lot of weird people here”. Not sorry, not "I wasn’t trying to accuse you Of something."

Where to begin... This is the most incompetent, uncommunicative, biasé rude airline I have flown. First, we almost missed our flight without gate change notification. Luckily my husband check to see if it had been changed after we went to the gate we were told. We rushed to catch our flight and the guy checking us in (Jing) was very rude and told us along with several other passengers that since we paid for cheaper tickets we had to pay 65 dollars to check our carry ons in. He was very rude!

I purchase a ticket to Boston leaving on 9/30 today. Credit card was charged and everything. However, when I received my email confirmation it showed a different departure date 10/1. At first, I thought it was my mistake so I canceled, as my right within the first 24 hours, and re-booked my flight. This time paying extra attention to the dates. Then the same thing happened so I now know it's something on their end. When I called customer service they tried to charge me more for the flight I paid for and when I said no, they refused to give me a full refund. Knowing that I can just cancel online (again 24 hr.), since I just did it like 30 mins prior, I just canceled that way. But that is not the point, the attempted deception on the part of their reps and the "bait and switch" is what is troubling to me.

Booked a flight roundtrip EWR to LAX on Jetblue. Browser had stuck on the wrong return date and I quickly realized and changed the date in less than 30 mins on their site. Quickly contacted support but they refuse to refund the $100 fee to change date. Predatory profiteering for a simple mistake.

Where to begin... This is the most incompetent, uncommunicative, blasé, rude, trashy, not caring airline I’ve ever flown in (worse than Spirit). They lost my luggage and the whole process has been ridiculous. It first started when my luggage was not on the carousel and I got yelled at by some trashy lady for daring to inquire about my luggage. She writes down my info and somehow she didn’t. This happened 6 days ago and I’ve literally had to call every day (1-1.5 hr waiting time) to first: find out they didn’t even enter the final destination address, had no idea where my luggage was for days, get a tracking number, etc. Just a real crappy airline with really crappy employees. They just don’t care about you.

I booked a flight two weeks ago with JetBlue. Toady I received a call that my original flight out of Philadelphia will not make it in time to the connecting flight in Boston. They give options that will cost me at least $350. I could catch a flight the day before and stay at a hotel in Boston at my expense the day before and catch a flight to Charleston or I can book a flight with another airline and they would credit the flight. Yes they will credit the outgoing flight to a non refundable vacation account. Not get my money back, An account which I will never use as I will never book a flight with JetBlue again. I cannot believe that they are able to run a business this way. Being held hostage.

JetBlue does not care about the disabled and the elderly. I traveled with my elderly mom and two kids. JetBlue was not accommodating at all for the elderly and for the disabled. It was extremely horrible experience.

I fly a lot, and even in third world situations, which I've experienced a lot, the service was better. The flight is so far 5 hours and 10 minutes late late, and we're still not flying. An entire plane is driving back to fill up gas. Yes, yes, they don't have enough gas. In the last 5.5 hours the excuses were many. For the 1st hour it was "lightning". Then they said: "we'll be honest with you, one crew member is sick and we need to find a new crew member to replace her" then yet a different excuse: "We have technical problems with the aircraft and they're replacing to a new aircraft" (so... "we'll be honest with you" meant what? It wasn't actually the lightning? Unbelievable). Then: "We're sorry, we need to change the gate". Now we need more gas... What else can't you do, JetBlue?

If I could have left zero stars, I would have. Yesterday, JetBlue cancelled a connecting flight (flight B6 1019) for our niece, who is only 17 (and considered a minor by the United States government) and was traveling alone. We were only given 2 hours notice, which was not enough time to find flights on other airlines. They refused to put her on a different airline and only offered her a flight for Monday, which would have been 48 hours later. That meant they were perfectly comfortable forcing a 17 year old girl to be stranded at an airport in a state where she knew no one for 48 hours. They did not care if she slept or ate, or that she was scared and alone, and did not consider what could happen to her during that time.

Do yourself a favor and listen to all of the bad reviews you see for this airline – especially from recently. Every review from the past few months outlines the exact same issue we had with Jetblue this week. We've had a horrible experience and so have many others, so heed the warnings now before you choose this airline. Girlfriend and I decided to take a trip to Fort Lauderdale from Newark, NJ. First red flag was our departing flight that they pushed from 10am to 6am about two weeks before the trip. Inconvenient, but not a huge deal. We accommodated it fine. Wish we would've had a little more of a heads-up, but things happen.

Dear Jet Blue, We want to congratulate and say thank you to your excellent staff at the desk in San Juan, Puerto Rico airport. Mr. Jorge ** is very professional, attentive and very effective in his job. He did the best he could to help us out in our situations. During the first occasion, after the flight we were supposed to take was cancelled, Mr. ** found a flight in a different airline for us to reach the point of our vacation, to celebrate my 50th birthday with my family. We understood it was very complicated because we were in the middle of spring break, when airplanes were full of travelers.

I was traveling with my autism spectrum daughter to NY to visit friends but one of her friends got COVID so we couldn't visit him on the last day of our visit - but we didn't find out until we had already checked out of our rental unit. As such, we ended up at the airport 9 hours before our flight was scheduled to leave. My daughter doesn't do well with disruptions in routine, so I checked with Jetblue to see if we could possibly get on an earlier flight. There were numerous flight cancellations and delays by the airline so there was a long line of people trying to change their flights, and all flights were full, so I knew it would be highly unlikely that there would be an earlier flight with 2 available seats.

Do NOT try to book over the phone, and make sure you don't have any mistakes in your booking if you're doing it online yourself. The wait time for a phone booking, which I had to do because they only allow you to book an unaccompanied minor ticket this way, was 1h 20m before someone answered. Once I finally got in contact with them, the person that answered barely spoke English which made the exchange of important information EXCRUCIATINGLY slow and challenging. Although the employee was professional, this individual input multiple errors into the ticket, including misspelled names and incorrect dates themselves.

I scheduled two unaccompanied minors to fly from Rich to LAX on August 6. Ever since I made the reservation I have received multiple emails for scheduling changes. The last change made it a stop in Chicago before LAX which is something you can't do with unaccompanied minors. In order to communicate with this company it was over a 160 min wait on the phone so they gave me the option of texting claiming it would be faster. Two hour wait for that so they could tell me there was no other flight out and they would issue me a refund. When I got the confirmation email to cancel my reservation it was only one kid. So now I'm waiting another 2 hours to get them to fix their mistakes. Customer service is almost non existent. Warning. Do not fly with this company!!!

If I didn’t have leftover credits I would have never deviated flown JetBlue. They and Spirit are one and the same except JetBlue's agents hate their job (as they should) and are incredibly demeaning to the point I fear my safety/have no confidence in the flight. Never on time, always an hour wait for baggage claim, and Wi-Fi never works.

I arrived for my scheduled flight on April 16, 2022 with JetBlue at the airport. I was told by the airline at the airport that they canceled my flight and could not accommodate me with another flight because there were none available. Even though I had a funeral I was going to. I said I would like the option of a full refund then since they could not help and now I have to pay for another airline flight. The JetBlue associate at the Austin Airport said they would process my request and provide me a full refund within 7-10 business days. It is May 10, 2022 and I have not been given back my refund. I spoke to customer service and they said there was nothing they can do as my request has not been processed. I would have to wait an additional 7-10 business days for a refund in addition to the 17 business days I have been waiting already bringing my total wait time for a refund to up to 27 business days.

I recently traveled to Nashville. My flight on the way there was delayed and on the way back my flight was cancelled and rescheduled for the following day and also then delayed. I was forced to miss work, miss a Broadway show in NYC, paid an additional night at a hotel and then had to travel from LaGuardia to JFK during rush hour to pick up my car because my flight was supposed to be to JFK and destination was changed with this new flight. All I was offered was 50$ credit which I find to be ridiculous for the thousands of dollars I had to spend/lose out on because of JetBlue cancelling my flight. I spoke to a supervisor who was very rude and laughing at my concerns.

My 3hr direct flight return trip was cancelled without notice (last day of vacation). This turned into a 13hr trip with a 6hr layover (Austin->LAX turned into Austin->Boston->LAX). I received no notification that the flight was cancelled and had to hustle to find an alternative route home on the last day of my vacation when I was due to fly home. Judging by other reviews, they are doing this multiple times per week across several routes. I will never fly with this airline again. It's not worth the risk of cancellation.

Jetblue was, perhaps, my favorite airline until 4/25/22. I delivered my daughter and her 3-year-old twins to the Sarasota airport (SRQ) for a Jetblue flight to LGA, scheduled to leave at 5:26 pm. The flight eventually posted a late departure, a time regularly moved even later. No weather problem. No mechanical problem. My daughter understood the announcement to say that Jetblue had boarded an extra crew that needed to get to NY (possibly due to the cancellation of an earlier Jetblue flight to NYC) and wouldn't get off. The flight was fully booked and the counter agent looked for volunteers to leave. Soon, the counter agent was in tears, because she had no authority to do anything. Passengers were boarded 2.5 hours late. The twins were screaming by this time. There was never an explanation for 2.5 hours; the deadlock wasn't going to be resolved by simply waiting. It seems no one had any authority to do anything. Where's management?

My friends and I went to Cabo for a fishing trip (our yearly tradition) so we went to Jetblue's counter to check in our coolers. They asked us if there is anything in them, so we said, "No. They are empty and hopefully we will fill them up on the way back." They said, "Oh nice. Good luck and have fun." After 4 days fishing we sure got very lucky and filled up 4 big cooler with fillet fish and all frozen. When we got to the airport and tried to check-in our coolers they said we are not allowed the ship or check-in any fish.... We tried to talk nicely and not..., they did not accept taking in the coolers. Unfortunately we had to leave the cooler and the fish in Cabo and fly back. (Mind you we tried to buy different flight to LAX but no one had rooms for all of us). DO NOT FLY WITH JETBLUE IF YOU ARE GOING FISHING IN MEXICO.

I recently flew JetBlue from BOS to MBJ (Jamaica). The flight down was great and we had absolutely no issues. The return flight on the other hand was horrible. We arrived for our return flight 3 hours prior to departure. Upon arriving at the ticket counter we were told that our flight from MBJ to JFK was overbooked and was delayed so we would miss the connecting flight to BOS. We were given the "option" to fly to JFK or Orlando. When I stated I wanted to go to JFK as I was originally scheduled to do so I was told I had no choice and I'd be flying to Orlando. I was then informed that my flight to Orlando would be delayed until at least 5 PM. It was 12 PM at this point in my travel. The flight ended up by being delayed two more times until 7:50 PM. JetBlue also assured us in Jamaica that upon our arrival we would be put into a hotel room for the night.

Incident occurred in Nassau Bahamas airport JetBlue terminal with ticket agent JAMIEE. I was in front of the line. Maybe 3 customer. Online ticket agent Jamie decided to assist the travelers in the back of the line when she realize a few customers did not have the form filled out. She then made an announcement that we needed additional form filled out that we didn’t need when we enter the Bahamas. At this point I’m the following customer to approach the check-in counter. She states, "You will not be able to check in if you don’t have the form filled out." I explain to her my cellular device doesn’t have Wi-Fi and is inoperable at the time. Ticket agent Jamie decides to force my friends and myself off the line to step aside while she allows the other travelers to approach the counter.

I am a senior citizen with AARP Membership. I scheduled my vacation for July 2021 to Jamaica through AARP, which uses Travelocity. I received a confirmation and on-line itinerary and tickets with a "All Set To Jet" package hotel and airfare. When we arrived at JFK NY for departure for our 8:30 am flight. We were told that we could not fly without a Covid test within 2days of departure. We all had our vaccines and certificates with us. They told us to go to the top floor at the airport to wait on-line for a test. However they don't open until 9:00 am and our flight takes off at 8:30am. Now Delta was just being heard of on the news. At that time there was no mention of testing. We had to get tested and book with another airline to get to Jamaica that day.

My flight was cancel 9 hours before departure and I was notified thru email. The airline offer me no alternatives or solutions. I am either forced to pay hundreds extra to get another flight or lose hundreds for my hotel. They knew days or weeks in advance they couldn't staff this flight but chose to wait till the last minute to inform their customers. I will never book a Jet blue flight again.

$1622.72 incurred in additional fees due to Jet Blue cancellation of my flight. 2 days of vacation lost and needed to fly out of and into different states to try to get to my destination within 4 days of my original flight. Customer Service cannot provide a person I can speak to about compensation and advised me the $800 in travel credits is sufficient.

My self and 2 kids were to fly Jetblue home Fort Meyers to JFK. They cancelled the flight. No customer service was left on hold for 4 hours. We stood on line in the airport for 3 hours. My daughter works in a hospital and was told you cant get a flight home for 4 days!!! Our only option was to drive 7 hours to Savanah, fly to Boston, to Newark and take a car service to JFK, (where we parked). Both Savanah and Boston flights delayed HOURS!!! Engine problems we were told. This trip home cost me over $700 plus 3 people lost 2 days of work. Jetblue's answer, was NOT OUR PROBLEM!!!! They lied and tried to say it was weather. We have pictures of a mechanic working on the plane in Savanah!!! We were told by numerous Jetblue employees they are understaffed and they cant get the planes on time. Why are you lying Jetblue? Jetblue has no customer service and doesn't care about their customers at all!!

After having endured multiple delays on the first part of a round-trip from Savannah to Las Vegas, JetBlue later lost one of our bags on the return leg. Incidentally, the return leg involved a partner flight with American Airlines from Vegas to JFK with a connecting flight to JetBlue from JFK to Savannah. Consequently, Jetblue took the opportunity to blame American Airlines for the mishandled bag. In fact, American Airlines was able to provide a documented tracking history of the times the bag was scanned and who performed each scan.

On a recent flight back from grand cayman, flight was delayed but we were told to show up on time anyway. Then when we got on the plane (late) we sat on the tarmac for about an hour. We were told by pilot that we were waiting for two more people to board. What?? The stewardess said we would wait as long as it took. Again, what??? Communication was awful and why in the world was a plane full of travelers held for an hour for two travelers who did not have their acts together to get through customs properly? Will avoid JetBlue at all costs in the future.

For anyone traveling with JetBlue who I just spent 2hrs 20mins on the phone with...my original flight at 10:10 on April 3 from Westchester to Orlando was canceled due to no flight attendants. I was rebooked on a flight 10 hours later at 7:30pm Westchester to Fort Lauderdale which was also canceled due to no flight attendants after 10:30pm. They auto booked me on a flight from JFK to Boston to Miami. Boston to Miami was canceled. I never got on the flight to Boston…thank god or I would have been stranded there. Then they auto book me back at JFK to Fort Lauderdale. How was I suppose to get back to JFK from Boston. At this point I have already booked another flight with Delta that did get me to my destination on time.

Jetblue vacation package that doesn't measure up. The hotel hidden fees. I don't understand how Jetblue would even have this hotel on the list of reputable hotels. Holiday Inn Kissimee is by far the worst hotel by Holiday Inn and Jetblue should not do business with them. We used this hotel because of the Holiday Inn name and because of Jetblue recommendation. Hotel needs new beds, no cannabis and better practices - Jetblue fell short with this one.

If I could give JetBlue and JetBlue Vacations a 0, I would. Booked a JetBlue Vacation Package for a hotel and flight from Boston to Miami. Applied my flight points toward the flight portion. Flight gets cancelled by Jetblue less than 12 hours before scheduled departure. They rebook me on another flight leaving a day after I was supposed to, out of a DIFFERENT CITY. When I could not afford to do this, not only because of my two small children I needed to get home to but because the cost of staying in Miami another night would have cost upwards of $600, I was forced to book a return flight on Delta (who was great BTW!).

For a weekend trip to Florida I had serious delays both ways with no weather problems. They can’t seem to schedule their crews properly. This has now happened every time I fly this airline. They involuntarily changed my seat, boarding is chaotic, I won’t fly this airline again.

I've flown w/ Jet Blue and never experienced this. They cancelled my flight 2.5 hours before takeoff with no explanation. I couldn't reschedule my flight on the app (it says call Jet blue). The call wait? 5 1/2 hours. Chat wait? so far, 3 1/2 hrs. They have now rescheduled me to another airport I can't get to with an arrival that will leave me stranded because the transportation buses don't run overnight. I booked for tomorrow, hopefully I don't get cancelled

Agent at the ticketing counter in Atlanta was rude. All I asked if my aunt and mother can sit together although they are on a different reservation and she kept repeating that flight is full and was talking over me. At least have a courtesy to listen to other person. I know their work environment is stressful but they should treat others with respect.

JetBlue made me wait for 7 hours in the airport today delaying my flight hour after hour ending up canceling my flight after all. What a joke! They didn’t even provide meal vouchers for those that were waiting as a sign of respect. This company do not care about their customers!

We bought the insurance, and tried to give notice. When we tried to cancel it took hours to contact anyone, and we were told "nope". They would not let us reschedule or refund our tickets. They simply robbed us and we can't do anything about it.

Flight B6 2339 LGA to JAX April 04. Notified that the flight was canceled and Jet Blue would be contacting us. Tried calling. After 3 hrs I hung up. Never contacted about rescheduling. I had to get a flight on Delta for over $1000. I have a full OR. Schedule on 04/05/2022 and had to return to JAX. It is now 9.22 PM and still have not heard from Jet Blue.

When Jet Blue gets jammed up, their customer service division is non-existent. 2 1/2 hours on hold until my phone battery died last night. 9 hours on hold for a chat. REALLY?! They leave travel Credits for infants, but there is no way to book a child separately because there is no option for that. You NEED a Customer Service representative to do that. So after a 9 hour wait on "Chat", the price jumps almost 80%. Prices go up as availability goes down, doesn't matter that they can't handle the calls. Jet Blue USED to be very good, now they suck. Hire more reps, outsource your needs and/or upgrade your website to include things only reps can do now. Otherwise, just be a mediocre company with failing ratings... You lost a good repeat customer today. Sad like your service.

We have a special need boy, 8 years old with very rare gin deviation which makes huge developmental delay physically and mentally. He has a risk of falling and have to wear a special helmet at all times. When we approached to a gate representative to inquire about a stroller tag, the representative said right a way that he have to wear a mask at all time, and when I told her maybe she wants to put mask on him herself, she replied that is not her responsibility, and I don't have to be that aggressive.

Purchased ticket well in advance, Jetblue delayed flight but said to show up at airport on time "just in case" they could resolve the issue. They made everyone wait FOUR HOURS at the airport and at departure time said that flight would take off 3 hours later only to have another announcement 15 minutes later that flight would be cancelled and no other flights would be available for three more days. HORRIBLE Jetblue!!! They don't know the meaning of customer service!!! NEVER again Jetblue!!

I gave them zero stars. I flew to Barbados FROM San Diego connecting at JFK. At check in I showed my covid test and it was approved. At JFK They said it was wrong test. I had to change flight to next day because they only have one flight a day. I had to pay $220 for a rapid PCR at airport and a hotel for $400 and I had no luggage. It was their mistake even Letting me board in San Diego and refuse to reimburse me.

Just completed trip from Fort Myers to Boston!! And yet again with Jet Blue constant delays!! No real care or concern - it’s like we as travels are just supposed to “deal with it”. I paid extra monies to pick flight I wanted but that doesn’t matter, most likely to be delayed!! My return flight delayed THREE times. Sat around airport for 6* hours - not ever knowing or daring to leave. Jet Blue get it together!! Hire needed staff or whatever needs to be done!!! Enough with COVID ** or you are losing a very loyal customer. Is this any way to run an airline????

We boarded a flight at 6:15. They drove us onto the runway. We were supposed to depart at seven. We sat on the runway for an hour when they came on and stated that they needed to turn back. There with some issue with the plane and that if it was bad they would have to keyboard us. While we were at the gate no more than 30 seconds when they came over and said they were gonna have to do the board office so everyone head to the board and when I asked the customer service representatives would we be compensated for the delay since this is really a major inconvenience in our schedule and we had a limo waiting to pick us up and everything and his response was, "I could help you. I could book you on another flight that leaves in two days!" Like that was not helpful at all. It was extremely unprofessional and extremely disrespectful. Worst customer service ever.

03/24/2022 - As the title suggests my Jet Blue online, on the phone, and texting experiences was disappointing, exhausting, & just plain not right! Having well over 47,000 points to use I wanted to book a one-way flight from Worcester, MA to Pittsburg, PA. No matter what date I selected for literally a full year stated that there were no seats available. When I changed my selection from using my accumulated points to paying cash there were seats available just about every single day for the very same timeframe. I could not believe my eyes. This suggests to me that if you are paying for the seats you can easily book seats but if you want to redeem your accumulated Jet Blue travel points and hold onto your seats. There are turbulence ahead!

On March 13, 2022 I was flying back from FLL to Chicago O'hare on a non stop flight. I had 5 family members with me including 3 kids. At the airport the agent told us that the flight was cancelled due to a bad weather in which was not true. Then she handed me new tickets for March 16th on about 13 hours flight. I told her no way I could stay that long on this flight. Plus I have to go back to work. She explained that this is the the only option. I declined her offer and told her to keep the tickets.

4.5 hours late going to Miami. Sitting on the plane for 2 hours to fix something. NEVER AGAIN. They gave very poor customer service. Maybe they should service their aircraft more often. Bathroom door broken. One customer Had to get off due to a broken seatbelt.

This past weekend, our flight from Providenciales, Turks and Caicos to Newark was cancelled after 6+ hours of delays. There was bad weather in the NE, which explained the delays. What JetBlue did not explain was that the delay would time out the crew, preventing them from flying back to Newark that evening. We were told the flight would take off at 11A the next morning. (JetBlue did find us a nice hotel for the night and provide taxi and breakfast vouchers.) When we got to the airport the next morning we learned our flight had been delayed. Then delayed again. And again.

Our flight 2810 scheduled to leave Tempa for NY on 13th March at 3pm ended up leaving 1am on 14th March because they did not have the crew. Worse thing was that they did not inform any passengers beforehand and when we were at the airport they kept making false promises. It started as 4 hour delay with flight leaving at 7pm then changed to 12 and finally left after 1am. Worst experience ever. Will not ever fly Jetblue.

Second time this has happened. Delay do to "maintenance". 1st time they cancelled we were told we would be reimbursed for our expenses. To date we are fighting to be fully reimbursed due to the fact that their hotel of choice was fully booked, they couldn't provide a hotel. To date 3/9/22 we have a 4 1/2 hr delay and they claim we're flying out at 7 pm. To be seen. Jetblue customer service is eager to book us for tom with no concern about my schedule for work tom. Yet they're starting a new airline, Breeze airlines. How do you start a new airline when you cannot manage the one at hand.

Once you book forget about changes. These are the worst airlines staff ever. Try calling? Says wait time 95+ minutes on hold and says text. I text and says 2-3 he response time, sit waiting, I don’t mind at all paying for service, this airline has none. In the New World of using AI to replace real workers, this is a complete failure- will never fly them again if there is ANY other carrier option.

Our flight got cancelled a few hours before the flight. Calling their customer service number was a mistake, we only wasted time on the line waiting. Once we got through I was offered to have the flight rescheduled at no charge to the next flight they could offer...which was 5 days out. They would not cover for any expenses like stay, meals or anything else. My other option is to not take the re-schedule to flight in 5 days from the day that the flight was cancelled and see if I had qualified for a reimbursement of the ticket. IF,, IF I qualified...for THEIR cancellation??? That they didn't even say what was the cause. It was HORRIBLE and stressful. I ended up buying a last minute $600 dollar flight home. I could have used that money to buy a good ticket to begin with without the stress. Lesson learned.

We were told by "junior" at JFK New York that our being transferred to a different arrival airport is our problem and we need to deal with it. No helpful attempt to solve our issues was a concern to him. Will never fly again.

Jet Blue airline did not live up to their pledge of "inspiring humanity by striving to make every part of your experience as simple and pleasant as possible." My recent experience with Jet Blue was the opposite of simple and pleasant. My flight to Orlando from Newark airport was delayed 7 hours as we waited in airport with young children and little to no information or solutions from Jet Blue. Return trip from Orlando to Newark was worse. We waited in Orlando for more than 10 hours, until our flight was cancelled at 4 am. Jet blue agents called police to provide themselves safety after an exhausted, hungry and defeated group of passengers demanded answers and solutions. Sad comment on Jet Blue customer service.

Due to weather, you had to rearrange my flights so I could get a connection home. In order to do so, JetBlue instructed me to throw out my liquids. After 2.5 hours at the help desk, this was JetBlue's solution. Those liquids cost me $114.17 and now you are "offering me $100 credit for my inconvenience"? Your incompetence, your archaic computer system, your mismanagement cost me $114.17 plus added anxiety, stress, plus the effects that has physically on a body. Oh...and the tvs didn't work on the first of my 2 flights.

This company has terrible business practices. We booked an all inclusive vacation with flights and hotels directly with JetBlue. 14 days before the trip they changed our return flight to return one day early. If you have a problem with a package or a question, you have to call their 1-800 number which has average wait times of 2-3 hours to speak to someone. As the whole package is booked with them, you have no ability to edit or change it yourself. They did not contact the hotel and adjust our stay dates which is resulting in us needing to pay for an extra day we cannot stay for and as this is an all-inclusive, that cost is significant.

Our flight was delayed over 28 hours. At 3:00 am we were told they were not going to be able to fly because flight crew needed rest. The Sunday 3:46 pm flight' didn't leave till Monday at 7:45. They advise we get a hotel and we received vouchers to cover the cost. We had to put the hotel on our credit card but the Jetblue ticket attendant took the voucher and hotel receipt and put it in the system and said we were all set to get reimbursed. Now they say they will not reimburse. The flight got delays for mechanical issues, crew rest and then when it was going to go again a flight attendant didn't show up. Another 4 hours. Very painful, exhausting experience. I was frustrated but understand delays beyond their ability to fix but lying about paying for the hotel was the final straw.

Absolutely the worst customer service. They are just a more expensive version of Spirit Airlines. Do not waste your time and money trying to find a deal through JetBlue. Our flight was cancelled last minute when departing to KEF airport and once when departing to JFK. When departing to KEF, the app wouldn't let us check in with a generic error message and the hold time for customer service was 13 hours (I'm not exaggerating, we received a callback at 4 AM). Their website stated come to the airport early for general problems so we arrived early and their kiosk had a sign stating no one was around until 2 hours before the flight. After wasting hours waiting, we were told we couldn't check in online because it was an international flight. Why could the app not tell us this? When going to JFK airport, we found out our next flight was cancelled while we were in the air so when we landed we were stuck in JFK airport at 6 PM.

At first Jetblue kept delaying our flight. Every time we reached the delayed time it would get delayed again. We were getting no answers 3 hours in delay. They finally tell us there was a missing flight attendant, and they couldn’t get in touch with the person therefore we kept getting delayed. 2 hours later (5hr delay now) they said someone coming to help from incoming San Francisco flight. An hour later we board the plane, we sat on plane for an hour and half thinking we are ready for take off a new surprise, they made an announcement stating flight is now canceled. They said that it’s canceled because we had a certain amount of time to take off and we passed that time. We had a certain amount of time to land at JFK and we wouldn’t of made that time therefore we can’t take off. They also said the pilot can’t fly this many hours of the day, some union restrictions.

JetBlue's customer service is embarrassingly terrible. My 5:30pm departure flight had to be cancelled due to a snowstorm and rebooked in January 2022. The problem: JetBlue's automated system immediately rebooked my departure to 1:30pm and informed me about my new flight at...1:44pm. In other words, I was informed about my new departure time 14 minutes after the flight departed (Never mind the fact I wasn't anywhere close to the airport because my flight was at 5:30pm). I ended up booking a train back to avoid dealing with JetBlue's disorganization (to add insult to injury: weather events are common problems for airlines so I'd imagine JetBlue would have figured out how to deal with this issue by now).

On Sunday January 18th, 2022 I was supposed to fly out of Santo Domingo to NY. The flight was scheduled for 10:59 pm. We boarded the plane, buckled up only to be told 30 minutes later that the storm in NY was too overwhelming to fly that night. So JetBlue stated that we would leave at 5:00am that morning. We boarded the plane at 5:00am and buckled up only to be told 40 minutes later that the pilots couldn’t fly out because of some Union issue that they worked over the 8 hours flight limit. So JetBlue were locating new pilots. Go figure. So then JetBlue tells us that our flight would leave at 7:00pm that evening.

Booked a Jet Blue flight. When we arrived at airport we were told that they have a "partnership" with American Airlines and we would be on one of their flights instead. It's kind of like being told you're going to your favorite ice cream shop but instead you're taken to a frozen yogurt stand with a C rating from the health department.

I have travel credits with Delta and American. Both of which have extended the money until 12/23 due to the pandemic. However, JetBlue will not under any circumstances extend another year. They stopped service to SWF which is where I booked in the first place. I chatted with one individual that had the worst grammar, spelling, etc. and was shocked that they would have someone at that skill level performing chat with customers. I printed the chat and reviewed it later that month and it was terrible. Then I decided to email customer service without going into any past complaints, etc. and received a ticket number to refer to. Still, they have concluded that there will be no exceptions whatsoever and that's their policy. I've asked family members, friends, etc. if they could use the money to book a flight and nobody can use. I will never book with them again. I also hope that others will see this and agree with me. We all have choices. Thank you.

I bought 2 additional bags, but I non-used the girl of Jetblue said don't worry you can call JetBlue and they refund or apply any credit. But when I called surprise that's not true. They don't want to apply any credit and I consider that's not serious, I feel that JetBlue blue steal your money in front your face. Not recommend them for anybody.

I arrived for my flight with JetBlue airlines on 12/22/21 with my service dog. I had followed all procedures requested by airlines, including calling in advance to let them know I will be traveling with my service dog, and I submitted the complete Department of Transportation (DOT) form to their Disability email within 48 hours of my flight as requested.

This is the worst airline I have ever flown. I was charged an additional $500 to add a cat to my flight due to inconsistencies within their system. The agent agreed with me that it’s a flaw in JetBlue’s system, but said there was nothing she could do besides cancelling my flight and charging me for a new one - aka forfeiting the cost I already paid with no credit in return. This then caused issues throughout the rest of my trip, which in turn required 4 hours of phone calls and 2 hours of additional attendant conversation at the terminal to sort out. We were then stuck at the airport for 10 hours due to delays and issues with timing and staffing. ** this airline. Customer service is dead.

Total Crooks-- I had booked a vacation directly with the Hyatt in Puerto Rico flying on Jet Blue.. The Hyatt reservation and the flights were cancellable for a full refund up to 72 hours before the trip. I thereafter checked with Jet Blue Vacations to see if they could do better as a package deal. The entire difference was that Jet Blue Vacations could add breakfast for free. So I explained that my existing reservation was cancellable for a full refund up to 72 hours before departure. The Jet Blue Vacations person said the Jet Blue Vacations package was also cancellable for a full refund up to 72 hours before travelling. So I cancelled my separate Hyatt reservation and Jet Blue flights for the full credit and rebooked with Jet Blue Vacations instead.

If I could give 0 stars I would. Their customer service agents are rude. I called to get help with using an airline credit from a flight that I had to cancel due to the pandemic. The agent asked for a ticket number. I gave the agent the confirmation number. She said that she could not help me without a ticket number. She said that it should have been on the confirmation email that I received from Jet Blue. I have the agent all the information, word for word, from the confirmation email that I received from JetBlue reservations. She said that I was out of luck. I asked to speak with a supervisor because she was being rude. Her response to me was that the wait for a supervisor was 3 hours long so good luck with that. The absolute worse experience that I’ve ever had with an airline.

JetBlue ignores passengers on delayed and cancelled fights because it is their new normal. Seems all their planes have horrible on-time records. Terrible at giving updates at gate, never once apologized to passengers. Flight crews over stressed out running thru airport to next flight. #JetBlue

THEY CHANGED THE FLIGHT AND DID NOT PRESERVE MY SEATS on changed flight. Fortunately I randomly checked. So, I called and they gave me seats MONTHS AGO. So TODAY, I checked again and they only had MY seat. She didnt give my friend a seat (months ago) and told me "they waived the cost for my seat but I'd have to pay $60 for my friend's" now...BUT, they didn't tell me then and just left my friend without a seat!!

I had my family coming down to Florida tonight for the holidays and they canceled the flight because not enough people booked, so my family lost out for their vacation, plus all the reservations I made to take them out, lost all my money because of no refunds. They even issued boarding passes and still canceled. I hate them. Look for a better company to deal with.

1st of all I waited on hold for 2 hours and 53 minutes to exact. I had to add a minor on my reservations because it would not allow me to add her online. My 1st call after trying to make the reservation online I waited 2 hours and 15 minutes and it seems I fell asleep so at 4:30am I woke up and tried again. Then to add salt to the nightmare the price of the fare had gone up so I had to pay an extra $100. I’m so upset right now.

Today 12/26/21 is the worst day of my flying experience with JetBlue, JetBlue changed my flight from LAX to SFO to flight 636 at the last hour and upon boarding they denied my boarding pass due to change flight number, Cameron the boarding staff was not helpful at all, instead of helping me he just asked me to see his supervisor at ‘over there’ somewhere. Luckily Kathe the other staff helped me out, to Cameron you should be fired. You have no customer service at all, terrible person inside out. JetBlue shame on you for hiring staff like Cameron!!!!

We purchased seats up front, in the first row and didn't know we couldn't take our personal items with us in this row. The stewardess told us we had to put them in the overhead bin and we (my mother and I) asked that if our purses had to go up as well? I mentioned that I had EVERYTHING in my bag, i.e., passports, money, etc., and she replied, "This was not a question!" Um, rude!! She could've spoken a little gentler or less rude. We were the first to board, there was no rush and no one behind us for at least 2 minutes. We love Jet blue because they're very personable, but this woman was not. It was flight 38 to Ft. Lauderdale from San Jose.

My trip was canceled during the pandemic, the money was not returned, they kicked me like a ball on the Expedia, the Expedia to the airline, for almost 2 weeks I cannot get an answer from any of them to use my credit, as a result of their answer that $ 3.300 was out of date... At the same time, I received an email that until the end of this year if I do not use they will be expire, did not expect this from this company. Disappointed. Horrible customer service

The worst possible experience we've ever had in our life. It was absolutely outrageous and disgusting from horrifying mess at the check-in to boarding, to unspeakable experience in-flight. Miserable, uncomfortable hard seats with no cushion and almost no recline on-board their retrofitted A320 made our backs numb and painful for 3 days after the flight. It took us even longer to recuperate after 4 hour agony claustrophobic, stuffed with people to the point of no return metal tube.

My wife and I flew from Fort Lauderdale, Florida to Newark, New Jersey. We flew on an old, rickety, small plane. The plane’s interior was dirty and some of the chairs were broken. We were told to board the aircraft. So we did. After a few minutes they told us to disembark due to a smell on the plane. No one knew where the odor was coming from. After a half hour passed the flight attendants told us to get on the plane. Still not knowing where the smell was coming from or if it was even safe to travel on the aircraft. We decided to trust the staff at JetBlue. When we landed in New Jersey (thank God), the aircraft door would not open. We stayed in the plane for over an hour. Finally they brought a movable stairway which was super steep. I almost fell down the stairs. I will not be flying JetBlue anymore. I will continue to fly United. Beware of JetBlue. They are not a great airline and customer service is horrible.

Jetblue is bad reputation about on time service. Two time I fly from Boston to Atlanta always 3 hours delay. It is very disappointed. If keep delay on the time, who will fly with them. On 11/26/2021 I am not get home until 3 am on morning.

When approaching the gate we noticed vomit on the floor. There was a caution wet floor sign next to it so we thought it was being cleaned up; however, we later learned it was there for a couple hours. When we arrived to the gate we noticed two passengers wait. They were laying on the floor covered with blankets without masks on (disconcerting but did not want to make it a big deal). We did not think much of it. Long trips. It happens. After a few minutes this passenger starts to vomit in a bag (did not notice this bag earlier). After this many other passengers start going to the gate to complain to the JetBlue crew members. One of the members comes over and asks the passenger if they need EMS. The passenger waves the crew member off and continues to lay on the floor puking and maskless.

Please do yourself a favor and RUN, don’t walk away from JetBlue. This airlines has the WORST customer service. I was seated for my boarding group to be announced and they closed the gate without announcing for my group to board. I had to wait up till 5 hrs for the next flight. The agents at the gates were very impolite and unpleasant to deal with. I would not recommend JetBlue to anyone considering this airline. Please choose Delta, Southwest or even Spirit but don’t book your flight with JetBlue.

My flight was cancelled due to COVID, Jet blue has refused to reimburse my money even after I’ve requested my money back. I am elderly and do not want a voucher, I want my money back. The CEO ROBIN HAYES could care less. Don’t fly this airline. They are a disgrace.

I had one of the worst flight experiences in my life. My disappointment in the JetBlue staff and management team is hard to express with words. I pre-purchased a luggage for $35 because it was not included in my ticket, however, I brought a suitcase of the size of a carry-on. I went to check in my suitcase but the staff member told me that I can bring the bag with me because it was the size of a carry-on. However, when I got to my gate the management team forced me to pay an additional $65 for my suitcase because it was not checked. When I tried to explain the situation the check-in lady and a manager were so rude and disrespectful to me that I was shocked. The whole situation was absurd and I will make sure that neither I nor my friends and acquaintances will ever fly JetBlue because an airline like that should not stay in business if they treat their customers with such disrespect and disregard. The worst customer experience in my life.

Very bad experience especially how they take advantage of people and their money. Customer service is very rude all over the airport at JFK. Every thing you need they put you on a line then after hours on that line they send you down to the back of an empty terminal where you wait again for hours until they final get everyone for the 75.00 dollar charge to change the flight that they make you lose by putting you on different lines. It’s all a set up but I guess it’s only money right? I’ll stick with AA.

I booked an important trip 6 months in advance to Turks and Caicos, an itinerary for me out of Salt Lake City and one for my daughter out of Seattle on Jet Blue. We would meet in Fort Lauderdale, arriving in the islands together, and leaving again together. Jet Blue has made multiple changes to the itineraries, completely blowing up our ability to share any portion of the trip as far as flights are concerned. They have now changed my return flight to a completely different day!! What the heck! I've now been on the current phone call for assistance for an hour and 50 minutes, and this is the 4th phone call!!!! I'll never ever even consider booking with Jet Blue again. WORST CUSTOMER SERVICE EVER.

I'm the guy that used to recommend JetBlue to EVERYONE. In my most recent experience, JetBlue has changed their bag policies making it more inconvenient for myself and others. They have become an airline that has shown to care more about people with money than about equality. Their staff is very disrespectful and they allowed a person with the flu on board. They delayed my flight, then took forever to update the delay only to give the passengers attitude. I rather drive than fly during COVID-19, but even after this boogeyman pandemic, I'll still drive. I'm deleting my account with JetBlue and closing out my JetBlue Card.

The plane sat at JFK for several hours on the way to Chicago. When we finally bordered they came to a conclusion that the sewage was leaking and they needed to call someone to close it. Then they lost their place in the line to depart. They should have had the plane in top condition prior to departure. Losing the place in line as well shows this powerless airline at JFK is as dysfunctional as it gets. The only good they offer is the TVs. However they will be flying empty planes with TVs in the near term. They have gone downhill tremendously.

I live in the UK..and thought to use Jetblue for London to New York....First they charged me twice for seat reservations...They claimed to know nothing about this. I had to use my credit card company to claim back..Then I had to cancel due to no tourist allowed till November...First they said I could only have a credit note but the app allowed me to claim full money back to card... Huge fuss and stress to organise...but they have no customer service in UK so I spent £40 on calls...(I did not know I was being charged to talk to customer services from UK). I did find an online chat where you wait online for approx 45 mins. And type questions...very mixed on customer service...They have paid back the flight. But not one of the seat reservations..Will use the credit card claim back as will never use this airline again. They are a domestic USA airline not geared up to transatlantic flights...

Fly attendant were mean. Told me dogs consider a thing, not an animal and should be under the seat, all Zippered all the way for the 6 hours travel. I ask them if I could open to see if my little dog was fine but they didn’t let me to open. I paid $250 for both around trip, 6 hours each way.

I have been flying with this airline for the past Ten Years and the service is worst everyday. Last time I traveled the service was horrible. Everyone was so rude and they wanted to put me in a different flight because according to them my carry-on was not included in my ticket, I checked in a bag and the person who attended me didn't tell me anything. They made me pay $65 to drop my bag and then they left my bag behind. I expected them to return the money but I didn't hear an "I'm sorry" from them for the bad service. I didn't get my carry-on till the next day. I didn't get a call from the person dropping the bag till they he was at my door without knowing if I was even home. Jetblue lost a frequent flyer and they will continue if they losing many more if they keep on with that service.

I don't understand the purpose of why Jetblue is doing this but they make the plane full and over weight for them to ask people to abort the next plane. However that process it take hours. The worst is that this is not the first time. Never again... I understand now why this airlines has bad reviews.

Me and 2 friends flew JetBlue round trip to Sint Maarten from Newark Airport Labor Day weekend. The flight there was as expected. Me and my friends sat together. No delays no issues. Coming back JetBlue would not allow us to check in using the Kiosks. We could not check in on our phone unless we were paying for an exit seat or first class upgrade. There was hundreds of people waiting in line to check in. It was hot and there was no social distancing. The wait was a hour long. Me and my friends were finally able to check in and we were scattered throughout the plane even though we requested to be seated together and there was empty seats. We are all Nurses. We said we would sit in the exit rows which is for people who would aid in an emergency. We were told no because those seats allow more leg space and have to be paid for.

I booked a flight on JetBlue 3 months ahead of time and got a good rate. One carry-on bag was included, which was enough for me. When I arrived in the airport, I was informed that they changed the rule a week before my flight and carry-on bags were no longer included. I had to pay $65 per carry-on (I was traveling with 2 children) to check them in. JetBlue reeled me in with a good fare, and then when I was left without a choice -- I was in the airport already! -- they told me I had to pay. Absolute thieves! A total scam!

The experience with JetBlue is getting worst and worst. They’re blackmailing client as a strategy to make you spend more. DO NOT TRAVEL with JETBLUE. Customer is service terrible. They don’t respect clients.

My last experience at JetBlue. March 21, 2021- At 3AM arrived at Las Americas International Airport with my disabled mother to check-in for a JetBlue flight 1406 from Santo Domingo, Dominican Republic to Orlando FL. Ground personnel was very attentive, however, seat assignment I had previously arranged for my mother was not available. Ground personnel advised to change it on board through a flight attendant. I decided to take that chance as it is common practice to accommodate passengers if there are available seats prior to take off and we were flying Business Class. Our plan was to have my mother directly admitted to Apopka Health and Rehabilitation Center for Speech, Occupational and Physical therapy to comply with my mother’s wishes of gaining some functionality on her limbs before going home with me. Her Parkinson’s had advanced quickly while in Dominican Republic despite therapy efforts there.

I have been on hold for Jet Blue for 3 hours and 15 minutes and counting. I could not add travel insurance when I booked my flights but a little window popped up stating, "Don't worry, you can add this later..." Still trying. Tried to do it online as their hold message suggest, but was redirected to call...

Jet Blue is just a big rip off! They have no customer courtesy! The two woman who worked at gate A2 SJU-JFK 1:10pm on 08/18/21 flight 904 were completely disrespectful and rude to myself and my mother! I will never fly with them again! Not only were they completely rude they made my mother pay 130.00 dollars for her luggage and separate fee for her purse it was unacceptable behavior and they did not have no compassion with the customer at all! Every time we try to speak to them they just kept talking over us! Stating she had to pay for both of the bags or get on the next flight.. I have never seen anything like it and will never travel again with jet blue! Save your money and go with Delta! They would have never done something like this!

I had a return flight on JetBlue from Boston to Orlando with a connection on Silver on July 31, 2021 at 7:30 am. JetBlue employees caused me to miss my flight and would not book me for 24-hours because they could not access Silver's schedule and did not want to "abandon me" in a city that I was not going to. They few me to Dallas - Fort Worth instead with a connection on American. I was stuck there for 56 hours before I walked over to Delta and brought a one-way ticket home. JetBlue should have known the issues American was having before I was ABANDONED alone for almost 3 days.

Cancelled flight because of a death in the family. Your customer support experiences feel entirely hopeless. I have been trying to get in touch with, or a reply from, anyone at JetBlue for almost a week via email, calling, and online chatting. In 5 days, I have gained zero progress and have been on hold for over 8 hours collectively in my attempts. I had a flight last Monday and unexpectedly lost a family member the day before and had another family friend pass that morning. Your website instructs passengers to call customer support which I have only to sit on hold for hours at a time with no resolution. I am wondering what I have to do, in the case of a death in the family, to refund or credit my flight.

I arrived for my flight and was able to get assistance promptly. The real issue came into play when my flight got delayed and they changed gates for the 3rd time. Once I learned the flight would be delayed, I asked if there would be time to grab food. I went next door, sat down and ordered to go. When I returned to the gate, no one was there and I had to figure out where the new gate was. First I misread 20, then when I got there I realized it was 30. There was no one around so I made my way to gate 30 the best I could. I was literally in tears due to a new, recent injury on top of pre-existing conditions.

My JetBlue experience! Long but please read, share and help me! I flew my family of 5 and my mother (6 total) to Puerto Rico June 28th - July 10th. Prior to leaving I get notification my mother has been removed front the flight home and rescheduled a day earlier. So 2 days before leaving I am scrambling to reschedule the other 5 tickets with JetBlue so we can travel tougher. So now we are leaving a day early on July 9th instead. On the 9th we get to the Airport to return to Albuquerque from Puerto Rico. We are told our flight is delayed 3 hours and will miss our reconnecting flight in New York. After being in line and talking with the reps for 2 hours we are told the only flight from NY to ABQ for us is on July 14th.

Dear JetBlue, I am writing this letter 3 days after our arrival back to New Jersey as a record of our experiences on Friday, July 2nd, 2021. My wife, son and daughter were booked on flight from West Palm Beach, FL (PBI) to Newark, NJ and were checked in before going to sleep. My daughter was booked on a flight from Newark to Huston with her mom that evening. They were taking a short vacation together. I am paralyzed and in a wheelchair. Intermittent catheterization is medically necessary for obvious reasons. I had brought enough catheters to last the duration of my trip.

I flew JetBlue to Martha’s Vineyard on Tuesday morning, July 13, for a one-day turnaround work trip. My flight home was at 5:55 pm. At 3 pm, my flight was delayed an hour. The delay kept increasing until my flight was set to leave at 10:14 pm. The weather was perfect, and there were no delays at either the departing or arriving airport LaGuardia in New York. I could see, via FlightAware, that my plane was sitting at LaGuardia. I assumed there was a mechanical issue, yet sat and waited at the airport the entire time, thinking I was getting on my flight. I only found out it was cancelled when I went up to the desk agent at 9 pm for an update for the third time and was told: “Oh, the plane is broken and we can’t fix it.”

Worst customer service (period). Had to delay my return trip from Colombia to USA due to unforeseen circumstances while in the airport. Had JetBlue personnel ‘make notes’ on my reservation and was told the change would not be expensive, around $20 or so. Then when calling to make the reservation was unable to contact them, was on the phone for hours and then had the calls dropped. Had family calling too and all our calls were dropped after being on hold for 2+ hours!!! Just terrible.

My wife and I were flying from PDX to Cabo San Lucas, July 7, 2021 via Alaska Airlines. Alaska canceled the leg from LAX to Cabo, but booked my wife, myself, and two other couples onto a Jetblue flight for the same connection, and we were given boarding passes straight through. When we got to the gate the flight was already boarding. The other two couples showed the boarding passes and got right on. We were told that they could see our names on the manifest, but that we would need to purchase new tickets to get onto the plane. We called Alaska, we spoke with Jetblue, to no avail. So we handed over a cc and bought new tickets. After our trip, we contacted Alaska, who provided us with confirmation numbers showing they had paid Jetblue for our passage. They sent us to Jetblue to get a refund for the EXTRA tickets Jetblue required us to purchase.

Our family of six was traveling from JFK New York to Grenada for a vacation we’d saved for more than 20 years. No one in our party was able to check in for our flight the night before. When we arrived at the airport the next day for our flight, none of us were able to check in using the kiosks. We then waited in a help line for over 3 hours with 75-100 other travelers waiting for flights. It was a terrible experience. Several people tried to get help from JetBlue staff, but they were unwilling to do anything. To make matters worse, people in front of us in line had missed their flight and were now being rebooked in the same line we were waiting to get our boarding passes. There was no sorting of people by flight schedules. We missed the only flight out that day. I will never fly JetBlue again.

JetBlue failed to check in our group of 6 people traveling from NY JFK to Grenada on July 5, 2021. After finding out that all online checkin & kiosk stations were unable to process our checkin, we were forced to stand in the International Help Desk line with 75-100 other angry people. There were only 3 agents, sharing one receipt/baggage printer station, & they were busy rebooking people on missed or cancelled flights. There were no designated agents for checkin. While waiting in the line for over 3 hours, we missed our flight. We attempted to get supervisors to expedite checkins by flight time or to help us, but no one would. Everyone in the line was missing their flights, some with young children. As a result, we were stuck in NY rather than reaching our all-inclusive resort. JetBlue didn't care.

JetBlue would not honor a flight credit they provided us in March 2020. The credit expired after 365 days and they wouldn't extend it though they weren't flying during a significant portion of the year.

We have never experienced such terrible service. We have been stuck in the Fort Lauderdale airport since 8 am and it is now 2 pm. We boarded the flight 2 hours later due to delays, and after 40 minutes inside the airplane they asked us to disembark the aircraft with all our luggage again. Their excuse was the weather conditions, however, there were multiple flights from other airlines to Punta Cana that left the airport without any delays or problems, except Jetblue. We spent over $800 per ticket hoping to have a good experience and arrive at our destination on time, but they didn’t even give us any refunds, credit, or food/drinks. Horrible.

Greetings. After hours on researching ways to get in touch with you JetBlue reservations I feel that new customers should stay away from this airline and/or credit card services. Bottom line, stay away.

I had bought airline tickets for the family to fly to ATL Airport from Newark airport in NJ. We were scheduled to fly on July 2nd at 9:15pm. Throughout the course of the night my husband and I continued to receive emails stating the flight was delayed. After the fifth email the final email stated cancelled at 2am. We had a car service in ATL waiting for us and we had a friend drive us to Newark Airport from Connecticut. We were stranded with a 2 year old and 2 teenagers in NJ. Jetblue rescheduled our flight for July 4th at JFK Airport and only gave $150.00 credit. We had to Uber from NJ to CT which cost use $323.00. It was the worst experience and this was going to be my 2nd time on a plane. I will never use or recommend Jetblue Airways to anyone

My original flight was from Miami, FL to Newark NJ on 7/11/2021 at 7:00 am at Miami airport. At 1:29 am on the day of my flight I received an email from Jet Blue, saying my flight was cancelled, and they rescheduled my flight to 6:30 pm on the day. So my flight was delayed 12 hours, and ALSO, they changed the airport I paid to fly to, which was Newark Liberty International Airport, they changed it to John F K airport in Queens New York! I paid to fly to New Jersey and they changed my flight to one going to New York. I suggest pick a different airline if you want to get to where you're supposed to fly to and on time.

On July 8th 2021 I was originally scheduled to get on a red eye from Lima Peru to FLL and then I’d catch a 9am flight from FLL to ATL (home). The red eye leaving Perú was delayed I was switched from my 9am leaving FLL-ATL to a 10:55pm flight that same evening. I was given 12 hour layover with no apology or voucher or any kind. I arrived back at 8:30pm in FLL to make the second flight with the hopes of getting home. A man working for JetBlue at FLL, his name is Cassius (I remember noticing as it was unusual) shouted at me, quite rudely, that he would take the bag. He gave me no bag tracker or anything. Just said he’d take it and that’s how it’s done.

Flight 751/Flight 852. Our first time traveling on Jet Blue and we were excited to be doing so finally. Boy did that change. I understand delays and cancelations are to be expected and no one likes them, but there's no excuse for misinformation and chaos. So our departing flight from JFK to Cancun was delayed for a half hour...no big deal. When it arrived the captain informed us that they were waiting for an available terminal and it would be about 15 minutes. We sat on the runway for an hour before we finally pulled up to the terminal and disembarked. Again this was a bit frustrating but we still managed to brush it off. We had a great time in Cancun and made it to the airport a full 3 hours prior to our scheduled departure time (11:30am).

Flights 0938 and 0939. Horrible. Delays, inconvenience, before and after. Too much to explain and really want to forget. Delays before cost us money including resort changes, waste of car service, horror hotel stay, no representing to be found. Missed family function on 4th of July weekend. Starving pet.

Booked a flight over a month ago from NYC to New Orleans to depart July 3rd at 2:44pm only to have it rescheduled due to delays 5 times and ultimately cancelled almost 6 hours later. After investing money into this air travel and cab fare only to be rebooked for the next day departure making me lose a day of vacation. Horrible and evil to put customers through this experience. I never want to fly with JetBlue again. I have experienced the worst anxiety as a result of there delayed/cancellation of my flight.

I been traveling internationally for years and have never experienced the absolute joke of JetBlue. From the flight attendants to the customer service, management, consideration, honesty, integrity, is everything that the airline is lacking. Do you have parents several hours both directions in line then waited in the airport for 5 and 1/2 hours for them to cancel our flight with no communication. Then put it on another full flight where we're sitting at the airport for another 5 hours and I probably not going to get on this flight. Their inefficiency is the reason why I will share my horrible experience with everyone I know.

Be careful with Jetblue!!!! I made an emergency purchase in jet blue, tickets for the whole family. Use my credit card which I do not process according to jet blue, use another to be able to make the purchase thinking that maybe his system had problems. When I received my statements of accounts, they billed the amount of the same tickets to the two credit cards for the same amount and transaction, now nobody answers me. I take more than four days and nobody answers the phones. When I commenting the situation with family members and friends, some of them have been through the same situation.

Worst customer service ever. Issued a credit instead of a refund for a flight I canceled. Wouldn’t give me a refund! Waited 4 hours on the phone. Worst airline in history, they should dismantle the company and not bail out these criminals.

I booked my dream trip to New York City for my family before Covid hit and it was for July 2020. In May when everything was canceled in NYC and they weren't allowing people from my state to enter NYC without a 2 week quarantine I called JetBlue to see what I should do. This was in May 2020 I asked what my options were and was told the only thing I could do was cancel my reservations and take a travel bank credit. I was told there was no other option and I was pressured to do it. So I did and literally 2-3 days later they canceled the flight and refunded the money for the tickets my parents had. When I tried to contact JetBlue I was told very rudely by a manager that there was nothing I could do to get a refund. I explained I had lost my job due to covid and she didn't care. He just talked over me and repeated the same thing over and over again and asked if I was done.

It use to be a nice airline. My kids were always excited to fly on JetBlue. Not anymore! They canceled my original flight. Try to call their customer service. 90 minutes hold time! My flight from Austin to New York was 3 hours delayed. Only JetBlue airline. Old, small and dirty airbus. Not enough space for carry on luggage. And we had 5 seats. I had to check in all the bags. I forgot to remove my headphones from the bag and had to pay $6.00. So my 10 years old can watch. Stay away from this company!

The flight was delayed 3 hours and no compensation for the delayed. The crew members just talked and did not sit people to leave sooner. Wasted almost my entire day because this airline was "delayed." I will never again take this airline! Rather pay more with United, but get there on time!

I booked a trip to Florida through them for April 2020, due to Covid THEY cancelled the trip and when I asked for a refund they would just give me a credit to use in a year timeframe, that was already wrong! I didn’t when I was able to travel again! Anyway this year I was able to organize a trip to Florida again with my family and contacted them for the booking, I choose the hotel (Hilton) for the first part of the vacation and I ask am advice for something similar for the second part of the vacation. I took their suggestion as good or similar level and I end up in a place that was a joke! The pictures of the hotel totally unreliable! The place was dirty, smells bad and instead of a resort looks like a motel! A cheap one too. We called Jet Blue customer (since they strongly suggested this hotel) and ask for a new accommodation for the remaining period but they said that they could help us to book a new hotel but they won’t guarantee the refund for this one!

I am scheduled to fly JetBlue in a few days on a return trip. They cancelled my flight and now instead of getting home at 8PM I am flying home overnight, making two stops on a 14 hour trip. Unacceptable.

People may be surprised how far Jetblue has come. It was very overlooked in the beginning but they travel to many more destinations now. They have a loyalty program that even allows you to pool your points with others. Many more options all around so don't count them out.

My family and I have been flying JetBlue from Orlando, Florida to Montego Bay, Jamaica since 2008. First, it is a direct flight and Second, the price is absolutely right. Twice a year we booked tickets with ease at jetblue.com where we selected our own seats and paid for extra luggage at a discounted rate. We accumulated so many Frequent Flyers’ miles it paid for two round trip tickets twice. We were such frequent, model flyers we were upgraded to Pre-Check. The entertainment (TV) is not what it used to be where you had access to movies, Bravo, CNN and satellite radio. Our last flight, December 2019 you could access the movie channels. Anyway, the flight has always been smooth, on time, well stocked with eat all you want snacks and beverages and well staffed with hardworking, friendly Flight Attendants and Pilots.

After having to hold for about 30 minutes, I finally got to talk to Sarah. We had some questions on the "carry-ons" and our reservations were somewhat complicated. We spent another 25 minutes to get everything squared away but Sarah did a great job cooling me down after our long wait and we're looking forward to our non stop flight.

On time and very friendly service. They have routes to most of the places that I want to go. Very reasonable and affordable rates. You have the ability to purchase wider seats for a reasonable price.

I have always had positive treatment when I fly Jetblue... And I was an employee and can fly free on another airline. Love JB customer service and friendly personnel. From Reservations till return their staff is always friendly and helpful. Thanks Jet Blue.. You are the best as far as I am concerned.

We’ve been flying JetBlue for years. The price of the flights are reasonable and we almost always find not only the dates but the times that are convenient for us. The planes and seating are very clean, and if you’re hungry but don’t want to pay for a meal you can ask for as many snacks and beverages as you like.

I was stranded on a connecting flight due to weather. I don't fly often so I was very upset. The desk person was very kind and understood my nervousness. She made another reservation the next day, which was the next flight out from JFK. She also helped me find a nearby hotel that had transportation to and from the airport. She went out of her way for me and I will be forever grateful,

There didn’t appear to be any enforcement of proper mask wearing or social distancing either in Boston or Tampa. I had to ask a woman and her teenager to back up after they both touched me more than once while waiting in line. They continued to stand much closer than 6 ft, but I was completely on my own in this with no support from airline staff. Upon reaching my seat there were food crumbs and pet hair on it, and I later noticed the tray table had a dried spill on it. It appeared that no cleaning at all had taken place between flights and the seat back was jam packed with used wipes (hopefully not used tissues!) This would have been disgusting normally, but we are in the middle of a freaking pandemic! The flight was packed, too. I had friends fly Delta at the same time who had zero issues and even had seats blocked off to distance people. If I wasn’t fully vaccinated I would not have felt safe at all and will not consider Jet Blue for future travel.

Pleasant crew. Clean and accommodating. Always a pleasant experience. The check in was easy and well organized. There was plenty of space for overhead luggage. Social distancing was enforced and taken very seriously.

JB is a great airline, for customer service and satisfaction but their flight routing is atrocious. I can get from MCO-PIT in 2 hours on SW but JB has to take me to BOS on an 8 hour odyssey. How does that make sense. MCO-SMF, sorry gotta go thru New York, 10 hour odyssey. Figure it out JB.

Greatest customer service at airport! Free wifi, snacks and drinks on board. Reasonable fares. Newly modified interiors, new aircraft coming into fleet (Airbus A220), going to London soon! Even upgrade your seats on your birthday!

Jetblue claimed "not cancellation or change fees", in big letters on their website, yet when they cancel your flight and you have to find another flight that works for your schedule and you end up on another airline and cancel the jet blue flight, they only credit you to a travel bank. That means if you don't use the money in a year it is gone. This happened to me 3 years ago when they cancelled my daughter's flight. I lost $187. That is a cancelation fee to me. This time I am going to lose $196. Jet Blue was my favorite, not anymore. I'll try to use my $196, but after that I will fly another airline.

Flew JetBlue Mint from San Diego to Boston & it was an amazing flight with amazing crew. I’m a very nervous flyer & it’s a long flight but with the comfy accommodations, meals & free movies it seemed like a couple hours vs the actual 8 hrs.

I think that both airlines offer amenities to make the flight more comfortable for the passenger. However I think that JetBlue offers a little more over United. There seems to be more square footage used for comfortably seating a passenger versus United airlines.

Tight seating, poor choices on seating. Would have liked more choice of seating. On line I picked out a seat. When they gave me the ticket it was a different seat. Wouldn’t change it. This was a flight pre COVID.

The reason I fly Jet Blue is because the seats are roomier and more comfortable. I do like the legroom. Even though I am short I like being able to stretch out my legs. Also, most of the time my plane is on time. The flight attendants are very nice and are always helpful. The planes are clean. Usually a good movie is going to be shown. I would recommend them. I wish they would fly to all the cities.

JetBlue changed my flight itinerary shortly after I booked it in January and asked me to click and confirm that the "changes" were OK. The initial reservation was for a round trip from Providence RI to Ft Lauderdale. The initial reservation confirmation showed that I was leaving on Tuesday March 8 and returning on Sunday March 14. Importantly, the days of the week were included. When the flight changes were emailed to me, only the calendar dates were included--not the days of the week.

I use to be a huge fan of JetBlue but after the customer service I received from the staff @ the airport who were extremely rude and did nothing to assist me which ultimately caused me to not only miss my flight and end up stranded for 24hrs in a state I do not live on in. I was also separated from my family as two of my family members made our flight. My vacation is ruined. I will NEVER step foot on another JetBlue flight EVER again!

I’m traveling with my disabled daughter and my other child whom it is high risk. They try and get every dollar from you when seating families together actually can help social distancing and help stop the spread of germs. But they charge you to pick a seat. Unbelievable. So we get on the flight and my chair of course is next to a person with not one but two lap children under the age of 2. I have an anxiety disorder and I was already anxious about the plane ride. To make matters worst both children cried the entirety of the plane ride 4 hours to be exact. I was so overwhelmed, I was hyperventilating and the mask did not help.

I actually love JetBlue as my preferred airline. I always book my vacations myself, directly with the resorts. I then purchase airfare through JetBlue. About July or August 2020 I received an email offering vacation packages through JetBlue vacations. I never use a travel agent but, I had confidence in JetBlue. Huge mistake!

Horrible customer Service experience even from the supervisor, I called to try to fix a problem that they caused by charging me for a flight that was not able to be processed. When I called they told me they couldn’t do nothing cause they couldn’t see the charge on their end so then I continue to say I’ll dispute It with my bank then since they couldn’t do nothing about it and they had the nerve to tell me if I do that I could never booked with them again leaving me with a charge of $198 With no flight. Will never use them again and will make sure no one that I know uses them neither.

I flew going to Florida with my 5 lb. dog with no problem. Coming home 9 days later they threw me off the flight using the same small carrier, same dog...l repeatedly stated shove dog under or get off.

Worst experience with customer service, very rude. Can't reach anyone to talk to. Use any other airline. Attendant refused to have my pay for my second bag even though the Jet blue policy allows you to have a second bag if you are willing to pay for it.

Unfortunately with the state of the world in this current pandemic, you would think Jetblue would have a better customer service. Unfortunately no refunds for travel, or so you think? My boyfriend & I both booked our own flights on jetblue to same location separately, he canceled his trip and was fully refunded to his credit card and his circumstances are better than mine while mine was not refunded to my credit card. So JetBlue is selective apparently as who they will refund. Beware, do not book with Jet Blue.

JetBlue is the best North American airline by a tiny margin over Delta. The planes are new and comfy with heap of legroom and there is entertainment on all of the planes. The seats feel sleek and the mood lighting is very cozy. The free snacks and drinks were lovely and the service was always friendly and professional. Would do another flight on jetBlue for sure. Also, we landed 1 hour early. How's that for a nice change?

I had to cancel a flight from Buf-Bos due to a flight change of over 7 hours, which would have made me miss my appointment in Boston. I called for a refund which they claim was issued on August 5th. They could not give me any confirmation information other than they issued the refund on the 5th. I called my bank and filed a claim since I had never received my refund. The bank sent a letter stating JetBlue sent a credit. I HAVE NOT RECEIVED ANYTHING FROM THEM. They have STOLEN money from me. I demand my money back!

I had canceled my flight due to COVID. I have a $400.00 credit that will expire. Jetblue is no longer flying the route that I take and have for years so I wanted my money back so I don’t lose it but they say they can’t give it back. All airlines other than Jet Blue are giving their passengers their money back with no cancellation fees EXCEPT Jet Blue. Only credit for practically no flights, remember they got Billions from our federal government for ball out so they don’t need my $400.00 AS MUCH as I DO.

There was a 1 1/2 year old baby not wearing a mask due to having a pacifier in its mouth. They came onto the plane as if there there was a terrorist to get the family off the plane. Number 1 it’s against the law. Under 2 does not need a mask and to behave this way. I will never use this airline again.

I was not informed of a flight cancellation. My flight 2398 scheduled to fly from SEA to BOS on 08/08/2020 was canceled but when I looked at my JetBlue app the morning-of, the app did not reflect this cancellation and instead looked scheduled as expected. When I arrived at the airport, I was not allowed to check-in on the app. When I went to the kiosk, I was not allowed to check-in there either. When I went to the JetBlue airport counter, there was no attendant available. I then reached out to representative via text who could not tell me what was going on and instead said that she could not understand why I was not able to check-in. She asked me to wait until a counter agent showed up within 2 hours. I waited. After about 1.5 hours I reached out via text again as the flight time was approaching. At this time, I was informed by the second representative that my flight was canceled for the day.

Purchased two Mint class tickets to Aruba for 9/12/2020. They first changed the schedule and finally moved both passengers from business to coach class. They ruined our vacations since we lost the insurance paid and the reservation. They refused to refund but they offer to give us a credit. What is this credit for if we will never fly JetBlue in the future. Dishonest company at it's best.

I purchased flights from NY to FL for April 2020. Due to no fault of anyone, my family and I decided to cancel out of safety concerns pertaining to the COVID-19 pandemic. When I cancelled the flight in April, Jetblue was helpful in the sense they issued a travel vouchers for us and did not charge a cancellation fee. Fast forward to July 2020, my wife has lost her job and we can't possibly envision ourselves traveling and incurring all the expenses that go with traveling - even though the airfare is paid for.

I booked the trip a month in advance. My nephews were visiting for the summer and I needed to make sure they were back home before their sister's bday and 4th of July. Went to Google and best flight prices were with Jetblue. Done. Booked for me and my 3 babes. I get 2 emails between then and when I get to the airport. Nothing explaining anything had been cancelled, just changed. Flight change, sorry for the inconvenience. Checked the app, it changed from 6am flight to 2pm. I'm fine with that, I'm not worried. Carry on with my life. Another week I get another email saying the same thing, changes have been made, sorry for the inconvenience. NOTHING IN THE EMAIL SAYS ANYTHING ABOUT A CANCELLATION!!! Why did the website allow me to book flights?! Why did both emails not say in clear English, "Your flights have been cancelled!!??"

So I recently went online to try and get a refund for my cancelled flight due to Covid and being now unemployed. After much going back and forth, they told me that my money would be in their travel account for 2 years on hold for me to use and I could not get my money back. I told them that now I am unemployed and there is no known cure for Covid (which will probably last much longer than anticipated), I will not be traveling anywhere for at least another 2 years or more. So basically they are taking my $1000 and keeping it for themselves even though the DOT issued a statement that all airlines have to return money for flights. Looks like Jet Blue is putting people in harm's way by keeping flights going so they can keep their money. Crooks!

I originally booked 3 seats on JetBlue Flight #1323 to depart on April 12 from JFK at 3:59 pm and land at LAX at 7:26 pm. Jet Blue changed us to JetBlue Flight #1523, same day at 5:55 pm and landing at 9:27 pm at LAX. I was in touch with a JetBlue representative via Twitter (could not get through on the telephone lines after several attempts) and requested a refund, rather than a travel bank credit, given the schedule change. I was told that would not be possible. I respectfully requested this once again, referring to the DOT ruling on refunds in the case of cancellations and significant rescheduling. I also asked what JetBlue considers a significant rescheduling change and was told anything over a 2 hour change would qualify for a refund. My flight change was 1 hour and 56 minutes - pretty close to 2 hours but just 5 minutes shy of the qualification. I can't imagine this is a coincidence. I find this extremely deceptive and disappointing.

Bought a ticket from Boston to San Diego.. Got to airport 2 hours ahead of time. Hour before boarding went through TSA and then got to gate. Had 50 minutes to wait. So got something to eat.. Went to ladies room. They must had started boarding earlier than suppose to.. I looked up when I got back and I saw my plane number. Went to desk and said, "Are you boarding for the San Diego plane?" Just then a lady on the plane ask if I was coming to board the plane? She did buy my seat number. The lady at the desk said no. I said, "Yes I’m right here.." The lady at the desk said, "You missed the plane. You need to go reschedule for another day." I said, "But the lady just asked if I was coming." All she kept saying was, 'You missed it. If you don’t go you won’t be able to reschedule for another plane."

We were in Aruba from March 8 and were suppose to leave to home JFK on March 19 2020. On March 16 we receive an mail our flight was cancel. Cancel. It read you can book again. I went on the Jet Blue site and found flights for 1100.00 for the 17 March. How can you sell flights when me and others are stranded. I would think you jet blue could have offer these flights to me and others that were cancel first. When you try to call jet blue you get a message 75 minute wait. After 75 minutes you are told get home any way you could. No partnering with other airlines to get us on a flight out. The part that pissed me off is that American, Delta, Southwest, United all were flying. Many until March 25. Jet blue dumped us. If it were my airlines I would have made some flights on jet blue to combine the passengers that were being left behind.

Called Jetblue for a refund with everything that is going on and they are the only company with refuses to help. All they care about is the bottom line. I will never fly with them again. They are willing to work with me zero %.

The only two places I fly domestically are NYC and Fort Lauderdale, FL. Jet Blue offers the best flight times at the best prices. Unfortunately, they recently (a few months ago) started charging for the first checked bag; this used to be included in the flight price. Generally speaking their seats are comfortable, their DirecTV offerings are great so the time passes very quickly in flight. My only complaint is that they also recently stopped providing small bottles of water (I suppose to save on plastic which is great) but instead they pour what I consider minuscule amounts of water in these plastic cups for the passengers; in order to get 8-12 ounces of water, you have to request 3-4 cups of water!

Four days before we were to leave (3/21/2020) the Cayman Islands JetBlue informed us they canceled our flight home, and they would not reschedule a departing flight for us!! We were told by jetBlue to contact another airline to try to find a flight home, they would not help us. The Cayman government was closing the airport in five days (3/22/2020), and if we didn't find a flight out of the country, we would be forced to stay for a minimum of 3 weeks. jetBlue left six of us high and dry - not an apology or an ounce of concern. They just walked away from us. JetBlue has the worst customer service ever during this pandemic. Shame on them.

I booked a trip to an event in April. Given the closures due to the COVID-19 outbreak (I live in California), I cancelled my flight as the event was cancelled. I was not given a refund, but a credit to my "Travel Bank." If I do not use it within one year, it is forfeited. Seems like they will be getting money from the feds and then keeping my money if I don't specifically book with them during the year. It is unlikely the event will be rescheduled so I am just out the money. I also purchased travel insurance. They do not cover this event. Beginning to feel scammed. I never used them before and will not in the future. Buyer BEWARE! Questionable business practices at best.

The only reason for my lower score is Jet Blue no longer offers straight through service from Vermont to Mco. Before that time, I supported them and belonged to their rewards program. Since JetBlue tends to be more expensive than other carriers, there was no longer any incentive to continue their rewards plan.

As a bit of background, I made a round trip reservation to attend my nephew's wedding in NYC for April 4. As we all know the nation is suffering the devastation of the Coronavirus pandemic. JetBlue advertises no cancelation fees, etc. due to this. That's a lie! After spending a considerable amount of time waiting to speak with a representative I was informed that is not the case - I would be receiving a credit that needed to be used within 1 year.

A truck hit the wing of my plane that was flying from Peru to Fort Lauderdale. While this was not JetBlue's fault, the reaction from JetBlue was total disorganization and misinformation. Because of a 'wing extension' modification to the plane, flight attendants began calling people off of the plane and asking for volunteers to get off of the plane in order to reach a new weight limit. People were panicking because the Peruvian borders closed the next day (because of COVID-19) so people on the flight needed to get back to America. Some flight attendants were saying that there would be a flight back to America the next day, some said that there would not be. The people asked to leave the plane did not know if they would be able to get to America. I did not leave the plane, but was nervous about the plane since a truck had hit the wing.

Jetblue is the most economical international airline I have taken. They allow one carry on bag and one personal item with no extra charges. Bringing an additional luggage will of course be extra. That being said it lacks many features that a frequent flyer may desire, for example more legroom, Better or healthier snack choices. This airline also makes frequent and unexpected delays. For departure delays, you're entitled to $75 for delays lasting between three and four hours, $100 for delays lasting between four and five hours, $150 for delays lasting between five and six hours, and $250 for delays of six hours or more. Ultimately, this may be a choice if you want to save a few bucks but if you really need to be somewhere on a specific time and date I would consider flying with an alternative airline.

General seating have more room than most airlines. And the price was really good. The snacks not bad, but I prefer the snacks and a good meal... We took a flight from Boston to Las Vegas with one stop in Arizona going and coming. Service was pretty good. Most important to us is to have enough room, with a good price. I really like to go first class where we get nicer seats and a good meal with drinks and upgraded snacks.

They have the most foot room in coach which I think is great. They always try to please the customer. The take-off and landing is ALWAYS smooth. The pilots always keep us informed. The help is always friendly. I love Jet Blue!

Jetblue specifically said that they would waive cancellation fees for flights booked in March (2020) for travel completed by September. When I went to cancel my flight, it said that my flight was not eligible for cancellation. Then, I found a link where they said if you want to cancel your full reservation only (all flights and all passengers) you can do so following a link. I click on the link and they say that they will process the cancellation within 7 to 10 business days and that the refund will go into a Jetblue Travel Bank account. In other words, you don't get your money back and if you don't fly with them again within a year and pay at least as much as you paid for the cancelled flight, you lose your money. That is not what the policy indicated at all. They just lost me and my family as customers - after, hopefully, we use up the Travel Bank money.

Due to the coronavirus, JetBlue will not refund you money. They want you to reschedule your flight plans with them instead of returning your money. Stay away from this airline, they will be out of business shortly.

My wife and I booked a flight from Logan Airport in Boston to Fort Myers. We planned to travel with our toddler and infant. We arrived at the airport early, struggled through a thorough and time consuming search at the security check, and made it to the JetBlue terminal with 20 minutes to kill before boarding started. It was a little after 8 am, so we went to Dunkin Donuts and grabbed some food and drinks for us and the kids. As we traveled through the JetBlue terminal, we noticed a kids' play area so, after we got our food, we returned there and put down our things. We fed both kids, changed their diapers, and went to the bathroom.

We always use JetBlue whenever possible. As we fly into Fort Lauderdale often for the Cruise ships, it has become our favorite airline. Flight is on time, Seats are comfortable and they give you snacks, even on a short 3 hour flight. Only thing I didn't like is that as a Canadian we are not allowed to have a JetBlue Credit Card and accumulate points.

I will always fly Jetblue when available because the seats actually are comfortable and not cramped together. The attendants and staff are the most pleasant and friendly I have encountered in my 30 plus years of travel experience. Free wifi and unlimited free snacks!

I have flown Jet Blue yearly for vacation for many years and have always been pleased with them. The larger seats, TV's for each seat, rewards points program and services have always been great. I have never lost my bags. One time I had a flight change due to mechanical issues with the plane and this was handled well and without any issues. I would highly recommend them to friends and family.

JetBlue is absolutely a terrible company to fly with. Run away as fast as possible. They cancelled/changed multiple flights and did nothing to compensate the client. We are card holders and frequent fliers and will not be flying with them again. They said that they weren't going to pay for a hotel for us despite the fact that THEIR issue caused us to have an unexpected overnight. I need to sleep in an airport on a floor or pay for my own room because of their negligence/business decisions? No. You make a business decision and have to deal with the repercussions of those decisions.

I booked a vacation package through Jetblue for a week in Punta Cana. One week before I leave for vacation I found out JetBlue changed their flights and we have no flight back until a day later. We have no hotel room and would have to sit at the airport all night. JetBlue would only let us cancel our trip that has been booked for 3 months now. It was our issue to pay for the extra hotel night and contact the hotel to see if they even had a room available. I will never book a vacation package through JetBlue!!

It’s one of the worst airlines ever, It is always delayed all the time!! Just all the time which is very annoying. I had to miss appointments because of their stupid delays. Even for connected flights I had to run in order to catch another flight which I could barely catch. Just don’t book with them. Not worthy the money.

My Mom was dying so I bought what was advertised as a refundable ticket. Mom passed before my scheduled flight so I cancelled my flight thinking I would received credit to my credit card. Apparently because I cancelled online, my money went in to a Jetblue bank and not credited to my credit card. Speaking to multiple customer service representatives including supervisors, no would would/could help resolve this. If I had called first supposedly they could have worked with me but now they can't. I have never heard of such a thing. So not only do I now have to pay for a flight that I didn't take but if I don't use this credit in a year, I lose it which is likely what will happen since I don't travel much. I could have bought a ticket for half the price if I had known I would forfeit the ticket. Very bad customer service from a company I used to like doing business with.

When attempting to board our flight from LAX to Boston we were subject to a ludicrous size check of our carryon bags which resulted in our bags having to be checked in. What makes this completely unacceptable is the fact that our bags fit very easily on our flight from Boston to LAX and the content of our bags were unchanged! And we were not subject to the same size check in Boston! In the end the airline was looking for an excuse to check bags in because the flight was full!

I bought a same day flight from DC to Ecuador yesterday because my uncle passed away and I wanted to assist to his funeral in Ecuador, so I took my first flight with connection in Ft Lauderdale, Fl. On that flight I had 2 glasses of wine that I purchased on the plane. After I got to my connection flight from FLL to Guayaquil, I approached the counter to ask for the boarding time. While I was in the counter the white American woman apparently smelled wine on me, and while she asked me with a terrible attitude if I had some wine I immediately say yes and told her exactly what I did. Then she start screaming at me and accusing me of being intoxicated, and told me that I can’t flight to Ecuador. I said, excuse me. This not the truth. I am not intoxicated. Then she said she was going to conduct a test which I agreed to do with no problem.

Confirmed and paid for flight four months in advance. One month later the connecting flight time was changed so my initial flight would not work. Jetblue was unable to find another flight to get me to my destination. I even offered to change the date I was leaving. The representative appeared very unsympathetic and offered flights leaving from airports 4-7 hours drive from my home. NOTHING was done to try and accommodate me. Had to cancel and book with United for $350 more and have to wait "up to 2 weeks" for my credit on my charge.

I had a trip Newark to Bogota with scale in FLL. The first fly was delayed and Andira told me that I couldn’t be on time for my connection. So they offer me to stay all night in the airport which was no made any sense. Later I found out they was lying and the connection was delayed also and other passengers was available to get the connection. They don’t respect the passengers and only do what best for their interest.

Booking Process: Hate the new fee tiers that came along in 2019. Feels more like JB is doing us a favor by allowing us onboard versus appreciating our patronage. Gates: Crowded and constantly changing. Boarding Process: Anxiety provoking. Flights: When not cancelled and rescheduled to worst time of day flights, they're fine. Comfort: New seat designs are very hard and uncomfortable. Can't imagine trying to fly longer than 3 hours max. Summing it up: I'll fly Southwest any day over JB, I'll be cancelling my card through them as I won't be needing those points.

Made a typo that I didn't catch until after payment on departure date. Fixed it immediately but Jetblue charge $100 to fix it...Jetblue is a criminal enterprise. Bad enough Jetblue now charges to select a seat and check luggage along with a stupid boarding procedure. Make a typo while reserving a flight and you WILL pay for it. Jetblue was a good airline and now Jetblue sucks!

My reservation has been changed twice already without my authorization. I originally was supposed to leave at 10am then it went to 6:30am and now it's at 6am which is basically impossible since I'll be driving for almost 2 hours to get to the airport and then returning a rental car. I'm a 62 year old woman and I just can't leave at 2am! Hopefully I can get this worked out but no one is answering the phone!

I have never written a bad review on any airline before, I have flown with at least 10 airlines internationally, and domestically. I have NEVER written a review, nor wanted to write a review for a company even if I did have a bad experience. That has changed drastically because of this airline. Any social media outlet I can find I will be posting this review to warn off anyone thinking about using them.

First time flying JetBlue. Worst experience for delays. Then read the reviews. So sorry I did not prior to booking. Delays are standard. Like 3-4 hour delays. Book Southwest! In the 12 years I’ve been flying Southwest I was delayed twice.

I am a Mosaic Jet Blue business traveler and paid $70 to upgrade to the first row aisle seat. I was the 5th person to board the flight and the overhead compartment above my seat was already full. The flight attendant Adrienne or Adrieanna, stated, "That’s my stuff in the compartment and you will have to find another place to store your roll on bag."

After dropping my checked bag, I was told that I needed to go to the oversized section. I asked several employees where it was and each one just pointed. After waiting in the same spot for about two min, one of the employees took my bag and placed it on the side because the area was closed. After I left the area I went back to take a pic of my bag because I was not comfortable with where they left it. I took a pic and a 5sec video clip of it... One of the employees nametag: Ameta - stated “you think that was smart? Why don’t you take a picture of the tags?” I replied, I already have a tag for the bag and walked away...