Jetblue Reviews

JetBlue airlines is not considerate of you having an infant baby on flight. They should install infant and children regulations and not treat them as an adult especially with a lot of human trafficking going on. How am I supposed to feed my seven month old baby who’s coming on a flight if I’m not allowed to bring a carry-on And then the Refund policy is not up to par. They shall allow people more than just 24 hours to request a refund because things happen all the time in a person’s life where they may not be able to make their flight. Don’t restrict them to 24 hours hours. That is unfair and it’s not humane. $100 fee per person. Screw you Richie rich people.

Truly disappointed in JetBlue, JetBlue Vacations. Booked a flight + hotel package about a month ago only to find out last night the price of the whole package dropped more than $750. Called JetBlue Vacations to see if they can adjust the price of my package and was told they only will adjust it in the first 48 hours of a package being booked against competitors. It's not even against competitors but instead against their OWN price which they won't adjust. How can one book a vacation when JetBlue and know that they are getting the best price when the price fluctuates so greatly in a matter of a month? So disappointed. Do better JetBlue Vacations!

I am still trying to process the appalling treatment my family and I received from JetBlue Airlines on April 15. Due to a TSA delay, we arrived at the gate at 6:08 PM for our 6:20 PM flight, only to be told the doors were closed. The ticket agent showed no empathy and failed to inform us that we would miss our flight despite paying $240 for three checked bags.

I have been at the airport for going on almost 20 hours as my flight now has been delayed 5x. I had crazy layover already but no one can give me an answer as to what is going on. I don’t think I’ll be taking them again.

JetBlue is HORRIBLE! We booked nine months in advance to then set our itinerary. Booked and paid for hotels and extracurricular activities which we had to change. They change our flight multiple times changing our itinerary for a summer vacation of multiple families and adding layovers to our original direct flight. The last change put us into a one day later arrival with overnight flight which caused for us to have to book new airline/flights and completely different airport as it was the best option so close to travel date and had to settle for a layover flight for multiple families with kids at higher cost.

I booked 2 vacations with JetBlue for July and December. My trip to Mexico was delay going for more than 2 hrs. Coming back was even worst. I was in the airport for more than 4 hours. When I returned home I call JetBlue to inquiry about the flight. I was told it weather relatable. It was a beautiful day. Clear skies when I was leaving and coming back. My December was horrible. The play delay this time for over an hour I saw them taking off all the luggage for passengers who did not clear TSA in time to make the fly. Coming back my flight was supposed to leave at 1 something. I remember like yesterday the pilot announcing giving the take and landing time and I quoted from the wheel lift up at 6pm until we land at 9pm. He promised 3 hours of flying time.

Had to cancel my flight because of work and because I used travel credits to pay for it, the original expiration date was used for the credits, which was back in September 2023. It is in the fine print, of course, so they get to keep my $400. I will never use them again. And I will make sure everyone I know hears about their deception.

On my flight back home from Punta Cana to JFK NY, I was removed from the plane because my oxygen concentrator was not on a full charge. They did not allow me to charge it on the plane and would not listen to me when I told them I did not need to use it for the duration of the flight. I never use it when I am seated. Only when I am walking for long periods of time. On my flight to Punta Cana #1869 I had no problems at all. No one even mentioned the Oxygen. I was humiliated and forced off the plane and had to sit in the airport for 3 hours to catch the next flight and was not offered any meal tickets or anything. I was told the Law stated I needed 150% power. I don’t even own an extra battery. They were trying to locate a back up battery for me. And then after 2 1/2 hours they said everything was ok and I was able to board the next plane without the back up battery.

We have 3 delays in the same day. My flight was with my kids. Tires...the flight arrive to my destination the next day.. Nobody give us an explanation. The airline send text messages saying the flight is delayed...The worst airline in USA.

Horrible! They ruined my vacation twice! Not reliable, hours upon hours of delays both times not getting to my destination until the next day. 11 am flight not departing until 2 am the next day, 9am flight boarded at 3pm only to be escorted back off not knowing what time you'll depart.

Jetblue was my connecting flight after traveling with my family on an international flight. Bad weather happens and cancellations happen. I get that - I was just very disappointed that Jet blue didn't even attempt to help their stranded customers. They just told people it wasn't their responsibility. Businesses use to care about people.

I would like to express my anger towards JetBlue today. I have never experienced such disarray. I called JetBlue and spoke with a representative to see if I am able to change a flight and they were unable to assist me so I hung up. Come to find out a few hours later they cancelled the flight. I ended up calling back to ask why it was cancel since the fight was for my husband and our daughter. They ended up getting them on a flight. I then asked if I could change my flight. The rep told me I would have to pay $25 per ticket. I asked if that was the only fee. She replied and said yes. I then told her to go ahead. She comes back on the phone and tells me she would have to cancel my original reservation and credit me since I paid for my original reservation with points and the rest on my credit card.

JetBlue you were always our go to when flying to the Bahamas but my recent experience with you has just made me lose all confidence in your airline. Your help in Boston Ma is disrespectful and downright rude. It happened on two separate flights. One being my sister flying out on 3/23/24 and now today with my significant other on 3/27/24. They did nothing to help with both situations. I suggest you either retrain these people or replace them. Completely useless. Never again will we fly JetBlue and as I work for a communications company I will spread the word to as many people how disgusting the airline treated us. DONE!

I booked a connection flight from Vancouver to the Dominican Republic and back with Jetblue and my experience was horrible. On my connecting flight from NY to DR the lady at NY pulled me aside, said that she didnt think I was allowed to be on this flight and called me all types of names then right before the flight was to take off she let me get onto the flight. That's when I realized that the workers at Jetblue have absolutely no respect or manners whatsoever. On my way back to Vancouver from the DR (which were aslo connection flights) my flight from DR to Orlando was delayed by 3 hours then my flight from Orlando to NY was delayed by 2 hours, which caused me to miss my flight for NY to Vancouver.

Worse!!! The worst airlines I ever encountered. Had to catch a flight from SFO to JFK for business meeting, they were delaying for 11.5 hours, no explanation, no customer support. Seriously 0. Their app is sub par. Bad low cost airline, stay away!!! This is the first and last time I’m buying ticket with JetBlue, I would recommend to stay away, very bad airline.

Unfortunately there are only two airlines that fly to Trinidad from New York: Caribbean Airlines and JetBlue. When JetBlue began offering service there their prices were competitive and reasonable. Now, like Caribbean Airlines, you’re often paying ~ 2k for a 5-6 hour flight. I can literally fly to Europe for cheaper. I wish there could be more airlines flying this route for more competition to even the playing field for consumers.

After a last minute non-weather delay of ninety minutes at Newark Airport on Thursday, (at 715am) March 21, JetBlue abruptly cancelled our flight to Los Angeles. Their only follow-up consisted of an announcement to pick our luggage at an unspecified baggage carousel. Not a single JetBlue representative could be found to explain where or when. And there is no JetBlue customer kiosk in the vicinity (possibly at all) to provide any relevant information about options. After frantically searching the baggage carousel area and waiting over an hour our luggage was eventually located. JetBlue offered no assistance with rebooking our flights, refused to book on a different airline, and refused to offer food vouchers or to provide information about upcoming flights.

Recently I had to book a flight from Albuquerque to JFK and back. Originally it was purchased on the wrong date. Is their mistake not mine. It took 2 hours and 45 minutes to correct this air. Then due To some fortunate luck I was able to extend my stay and had to reboot the return flight from September 9th to September Thirteenth. I had no problem with the fees charged to reboot my ticket the problem was as they kept trying to charge me $200 and cancel my fare which was the same cost as the original fair.

Over 4 hour delay from Ft Lauderdale to San Francisco. The gal at our terminal gate was cranky and on a power trip! Do not sit in a doorway seat unless you can tolerate sitting straight up. One of our worst trips.

I called Jet Blue for a flight from Dublin to Denver. They took my credit card info. Which made me think they had a flight for me. Two hours later I get an e-mail from them saying they were working on getting a flight for me. So I found a flight from Delta. I called jetblue and told them I wanted to cancel. They told me I couldn't cancel. I said why not you guys don't even have a ticket for me. Two days later I get an e-mail with a comfirmation# for a ticket. I called jetblue. Now they tell me you can't cancel it's been more than 24 hours. huh you just sent me the confirmation# then they offer me voucher tickets, but still took half my money I paid for the original tickets

The system that is in place for upgrading seats is stupid. I paid for an even more space seat for both of my flights, and because I tried to move my seat up one row, they cancelled both of my seats on my round trip and told me that my money would be back in 7-10 business days. Personally, it is an inconvenience and they should stipulate that this will happen once you try to move your seat.

On March 10th, 2024 I took a flight from LAX to Newark on Jet Blue. I was accompanied by my service dog. I never flew Jet Blue with my service dog before and was unaware that they were much more difficult to deal with than the other major airlines when it comes to service animals. For United, my usual airline, I usually call a day or so before my flight to let them know my service dog will be coming with me. So I called Jet Blue a day before my flight and the representative on the phone was rude and unhelpful. She essentially shamed me for not being aware of their 48 hour policy of informing them and providing them with proper documentation. She told me my only option would be to go up to the help desk at the airport the day of. I had a bad feeling based off of her attitude but was hopeful my experience would be better at LAX. Everything got much much worse that morning.

If you want to fly with JetBlue for their cheap price, make sure you double confirm with them you are still booked. Our flight was canceled by them without any notice. We called the customer service at the airport on the fly day, but they couldn't help at all for their limited flights and partnership. They were not willing to compensate us for our loss in our planned travel. They ruined our travel which was planned 4 months in advance.

We are singing the blues after our last 2 JetBlue flights. One was from BOS-SFO - booked it for the TV/entertainment. It did not work. It would occasionally come on for a minute and you'd think "great", but then glitch again. It also felt as if the plane itself did not have good upkeep, seats seemed worn. My wife took a flight BOS-DC last week with my daughter. To DC was with Delta and there were no issues. Checked bags for free. Flight back was JetBlue and to my wife's shock it was $80 to check the two small carryon bags. We booked through Priceline so that is part of the issues as they need make clear the JetBlue does not allow carryon except for the higher priced tickets. In addition after the plane left the gate it had to return to the gate for maintenance - so it was delayed 1hr 10 mins. Both planes made it there, neither crashed so am grateful for that. But really JetBlue used to be such a great airline 20+ years ago. No longer.

Jetblue has been horrible to us! Customer service is rude, flight attendants are rude! They have had us waiting for 13 hours and keep pushing our flight back. They refuse to give us definitive answers on if they are going to cancel our flight or not. This is my worst airline experience EVER!!! I feel like they are keeping us hostage so they don't have to admit that they screwed up! If I could give negative 0 stars I would but they are forcing me to give a one star review in order to post my experience! Rude people all around!

We choose Jetblue for the wifi and TV service as most do. Our recent trip we had no TV service for the whole direct flight to our destination, and no wifi for our return flight. The flight attendant said we could call for a credit. After talking with a customer service representative, she said they no longer issue credits for no TV or wifi, but said the flight crew could have issued a credit in-flight.

I had a problem when a crew member changed my flight believing it was cancelled. I trusted the crew member and went ahead with letting them do it. Come to find out later that the flight I was meant to be on, left with an hour delay (orig flight at 4 PM). New flight was delayed until the late evening. Long story short, it costed me time to be with my family during an emergency. I reached out to customer service for some sort of compensation for stranding me at the airport for 5 hours.

JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you".

Booked thru Priceline, needed to change. They sent me to JetBlue because they couldn't help. JetBlue sent me back to Priceline since "I booked through a 3rd party". Now I've canceled the trip and cannot get a refund from either company. Out $1200! They should EXPLAIN that the different tickets are refundable or not (at Priceline) and JetBlue should offer an exemption when you're ping-ponged between them and Priceline.

We booked a return flight from DR to JFK and Jet Blue changed the time after booking. We contacted them to change to the earlier flight and they said that because it was under 1 hour difference that they could not accommodate without additional fees. They do this on purpose (it was 55 minutes). We are traveling with young kids and when we plan our vacation we book a flight based on certain times. When you delay a flight and then be jerks about accommodating an earlier flight, it doesn't make me want to travel with you ever again. Similar things happened with American Airlines and they were able to accommodate with no questions asked. Again YOU delayed the flight so you didn't hold up your end of the bargain.

I was scheduled to fly from San Diego to JFK, JFK to Curaçao on a Jetblue flight leaving at 9pm. I arrived at the airport ahead of time and waited at least an hour by the gate before they started boarding. No announcement was made about checking travel documents ever during this time. I had paid for priority boarding so I was one of the first to scan my documents and when I did the gate agents said "Oh, are you traveling international? You need to get your documents verified" so they pull me aside, ask for my passport, my return flight, visa.

The flight from Florida to Costa Rica delayed 2 hours and missed transportation to Arenal. Had to pay extra $80 for transportation with receipt. However JetBlue will not reimburse unless >4 hours. Not good customer service. They just lost a customer.

On my flight from Orlando to Boston, JetBlue missed a connection at JFK. They rebooked me for a next morning flight. I was told to book a hotel and I would be reimbursed. I called Jetblue 800 number the next day and was told that they would email me a form to file for a reimbursement within 48 hours. It did not happen. I called again, and I was told that they would email me a form to file for a reimbursement within 48 hours. They said that they did not have my email for sending me the form - which is not true, as they emailed me the itinerary before, so they did have my email. 48 hours later not email. Another call. Now they said they need 10 days to respond. After 10 days, another call. Now they said 30 days to review my case if I even get reimbursed.

As a loyal JetBlue customer for many years, I have noticed a significant downfall in their services. Most planes are unable to provide SiriusXM anymore and the Flyfi only works half the time, which is very important for business owners. The seats are extremely uncomfortable, even on short flights. It's sad to see this airline to downfall like this, I will be looking for another airline, we usually fly 3-10 times a month, but it is what it is!

Thank you so much for having great staff at the kiosk and bag check in JFK/Jet Blue. Associate Bevon C is outstanding; she goes beyond expectations to support travelers with documents for the ABC islands. The assistance she provided me was invaluable. Her calming demeanor, professionalism and knowledge put me at ease. Also please acknowledge her colleagues Simone and Latanya for their pleasant and supportive manner. My experience was reassuring that Jet Blue values its customers- so encouraging and good to know.

It's so sad that greed of big corporations ruins people vacations etc, they didn't inform passengers ahead that there's not enough room for the luggage on the plan, because they prefer to sold places for overweight luggage, and didn't care about people who have to stare at carousel looking for them luggage for 2h, to just find out, our luggage not here, no compensation no excuses, as if it's normal to treat people that way, who paid for the services, they can't deliver. So sad

This is the worst Airline in America! No accountability for their inconvenience to customers. Always delayed, full of excuses to why their plane has technical issues. Why is it that you allow for your customers to board a plane that has received maintenance check? This is scary and extremely irresponsible!

I spend over $100k consistently on my JetBlue card. I get to choose my perks. One perk that was the biggest waste of a pick is the Founders Card. I fell for it, you shouldn’t. No real benefit, just constant emails to upgrade to the premium tier at a hefty price and maybe it’s a benefit but at a ridiculous upgrade price! Scam!!

We have a bad experience with JetBlue and they not wanting to take responsibility and very unprofessional, we try to fly from New York to Tampa Fl, we suppose to leave 1:15pm and arrive at Tampa a 3:58pm and they change the flight about 4 or 5 times, they come with all the excuses in world, 1 they need to change one a head light, 2 the windows needs to be clean, 3 they left us in the airplane with no food for long time just, then they take us to Orlando instead Tampa because the run out of gas, JetBlue not giving us nothing, not even food vouchers. Only stress and leaving us stranded in another city. Cost us money and the next day we need to pick up our luggage in the Tampa airport and nobody no nothing because the happened last night etc… The company no should operate in the liars and nobody listen, they only very fast to take your money.

This particular airline company should NEVER be trusted to get one anywhere, especially on schedule. According to government statistics, JetBlue cancels and/or delays over three quarters of its flights. I flew with JetBlue three times in the past three months and my flight was delayed or canceled each time. The most recent time I flew JetBlue, I had a family medical emergency and my flight was delayed over seven hours. As a result, I aunt deceased before I arrived to her hospital bed. After this experience, I learned not to ever trust this particular airline company to get one anywhere on-time and safely.

As a mosaic Jet Blue customer I could not be more unsatisfied with my experience. To start with Jet Blue vacations advertised on their website a hotel called the Greenhouse Ocean Beach resort. I called them directly to ask a question and it is fortunate that I did as I found out the hotel Jet Blue listed did not exist. The website link did not work and the phone number was disconnected. I called Jet Blue vacations to tell them about this and was provided two phone numbers one of which was disconnected.

They worked with me and helped me rebook and upgraded me as a courtesy. I now fly them always. VERY HAPPY WITH THEM.

Spirit will actually make JetBlue look good. I haven’t seen a company nose dive in service so bad as this one. Sell your stock people. This company is going to tank quickly. Every year their ratings are going down. That’s a clear sign of failure

I have three sets of complaints: Inflight entertainment, In-flight Food service, and Pre-boarding restaurants and bars in their terminals. 1. In-flight entertainment. The range of movies and television entertainment is poor. Very few recent movies, and overall the selection of both movies and TV series is low quality. Also, gaining access to movies and television is confusing--apparently we are supposed to download access through our phones or computers. I tried w/ my phone and just got an error message. So much easier on other airlines like American, where we just choose what we want to view on the screens at our seats and listen/watch thru free earplugs.

Rating: ★☆☆☆☆ (1 out of 5 stars). Date: January 3rd, 2023. Flight: B6 404, SJU to JFK. JetBlue Airlines, once synonymous with customer satisfaction, has left me utterly disappointed and frustrated after my recent experience on Flight B6 404 from San Juan to New York's JFK airport. The unpleasant journey began right from the moment I stepped into the aircraft, where I encountered the epitome of unprofessionalism embodied in one of JetBlue's crew members, Roxanne. Unfortunately, my interactions with Roxanne were far from pleasant, witnessing her engage in a heated argument with another passenger before I even had the chance to stow my luggage. This initial spectacle set the tone for an overall dismal flight.

I booked a flight from STI to JFK on December 31, 2023, which was supposed to arrive at 1:37 PM. However, the flight was delayed until 3:23 AM the next day due to mechanical issues. JetBlue offered me to switch to another flight, which arrived around 8 PM. I accepted the offer, thinking that I would still get a credit for the delay, as stated in their Customer Service Plan1.

Arrived at Logan airport at 445 for a 6 am flight, had to stand in line for over an hour. Got there, the Jet Blue person nasty as all get out, said, "You’ve missed your flight." Most other airlines ask if there’s anyone on an upcoming flight. It happened to all the people behind us. Jet blue made it clear they were not going to help. Nasty jet blue ground crew in Boston, no help at all. Boycott jet blue. They don’t have enough staff and so they make increased demands on passengers. it’s always the passenger's fault

JetBlue is terrible as they are always late from or to Trinidad and Tobago. They have all these requirements for passenger to arrive at the airport by this or that time yet they turn around and abuse passenger's time. They have all these delays without providing passengers update and when they do update it is biased to their benefit. This is 2023 and their flights are not $50.00 so why treat passengers like we are nothing and our time is nothing? #BOYCOTTJETBLUEAIRLINES#.

My daughter, a minor, age 17 with medically approved disabilities, was denied her right to travel with her approved service dog. We fly about a dozen times a year. The dog has flown with other airlines multiple times without incidents and is extremely well behaved and always sleeps the entire duration of any flight she’s been on. I usually fly with Delta, American or United. But found a cheaper flight over the holidays with Jet Blue so tried. Will NEVER fly with them again.

We were treated very poorly by the staff at check in. Irwin offered no help and said he didn't have time to talk to us. We will never fly with JetBlue again. Such an unprofessional experience. It is hard to believe a person with that demeanor would be chosen to represent an airline.

I recently booked a flight from Boston to Miami and Agent ** Jennifer spent a considerable amount of time to help walk me through the very complicated online booking process which I could not have possibly figured out myself. She has my highest regards and recommendation. Her patience and help walking me through the process was extraordinary.

Flight purchased 6 months ago and every email received was late and my family's departure time changed in the morning and still late. They are at the Luis Muños Marín airport without any attention, spending their money on food and waiting to see the departure 4:15 am are already leaving at 1:21 pm without failing to mention that in May of this year what happened to them. Same back to Puerto Rico on another Jet Blue flight. Please explain this to me.

Jetblue is always late to Kingston. Between 2 hours to 5 hours every time. Once we got 200 dollars plus vouchers to buy food. They did not even announce the delay anytime. People just sit like logs especially the disabled. Do not take them if you are in a rush.

I fly 20+ times a year, but had never flown Jetblue until now. I had heard people talk favorably about them, so thought I would give it a try. The first sign of trouble was when I was charged $1,100 for a flight from CA to Puerto Rico. It seemed odd for a "budget airline". Then there were the hidden charges - hundreds of dollars for any seat I wanted. But when I boarded my flight, the real nightmare started:

On the 17th of December 2023 I booked a flight for my sister who by the way was traveling for the first time in her life from Kingston Jamaica to Jacksonville Florida. The flight delayed four times. A flight which was supposed to depart 4pm didn’t depart until 10pm. Honestly that wasn’t really the issue. Planes are man made. They’re not perfect. The problem was when my sister did arrive in Florida she was told by JetBlue workers in FFL that she gave permission them permission to board flight 2373 in order to try and catch her connecting flight. No one ever came and ask nothing about her connected flight yet alone had permission from her to board with the intention of staying at a hotel in Florida. If that was what had to be done it wouldn’t have been a problem but don't lie on people saying they gave permission and you all know damn well you didn’t get any permission neither by mouth nor on writing!

I just submitted a claim for a damaged guitar case on a flight back to NYC and after submitting all the supporting documents... pictures of the damaged cases, receipts and credit card statement, JetBlue decides to not reimburse for the replacement case!!!! This is clearly their responsibility. If you are a musician or plan to check in baggage, THIS IS A WARNING. Do not check in baggage as JetBlue will not honor the baggage handling responsibilities.

Had a flight booked and arrived at the airport. It was canceled. They immediately booked it for the following day citing weather. I am stranded at the airport currently. Was told BY THE Jetblue staff said they couldn't get me a hotel room, no rental car, and the best they could do was book me for a flight tomorrow at 10:45pm. So I'm stranded for 26 hours in an airport. Wow horrible.

We as a family always try to book our flights with JetBlue since overall this airline give the facilities needed for our kids. I booked a last minute trip to go Ecuador with my 3 years old son who recently has been with a mild ASD. The schedule to come back to the US is very hard for an adult could be worst for a child (departure time 11:29pm) adding the fact that GYE is a very humid city no matter the AC. We upgraded our seats not only for more space but also to get a better group to aboard.

Flight always delayed. Every time I travel on this airline I'm always delayed and to make it even worst always changing gates, never even consider people missing their flights because of the change without knowing until last minute. This is why Jetblue was worst airline for 2022 and on track for the worst airline again, I can definitely say this is my last time traveling with jetblue and will not recommend to anyone to travel with them

JetBlue lost my bag. I travelled 10 days for Work, pleasure and a formal wedding. Value to replace contents and bag $10k, payment $400. And hours and hours of painful documentation. Who has all receipts? Unfair.

They canceled our flight due to a stewardess sprain ankle. The problem is how they handled it. Canceled our trip to go get my daughter. They would not get us a hotel voucher because we lived within 2 hours of the airport. Spent the night on the bench. Had to rebook with a different airline altogether because they weren’t sure when the flight would be available. Yeah they can be cheaper than other airlines but when the frustration comes you’ll wish you would have booked elsewhere.

The worst customer service and refund policy ever. Have been 4 times today already trying to reschedule a flight and was informed that the fees + the new fee would be almost more expensive than if I purchased the flight ticket online. Then their refund policy is misleading. It's in fact not a refund, it is a credit that they call 'flight bank' or something similar. Absolutely the worst.

Had a travel credit from a year ago. Tried to book a trip online using credit only to find out that since it was credited under my boyfriend’s email I could not book online. 2 hours on phone it took CSR to book price increased significantly. Complaint letters were sent to no avail. Not worth one star.

This airline is the worst one to flight with. I paid so much money to change my father's flight and added protection to later only receive 20% of what I paid for this flight. On top of that they give me a credit with JetBlue again as if I want to keep spending money with them. Never again. The airline didn’t even bother explaining everything to him so that he could be aware of what would happen. Thanks a lot for nothing.

Liars and Crooks. I booked with a JetBlue rep. to travel for a family death but didn't know the exact date for the funeral. I decided to book the following week and Rep said that if I had to change travel dates, there would be NO DATE CHANGE CHARGE. She also gave us row 5 and a bereavement discount... total cost was $780 for 2 travelers. When I called back, they gave me a credit of $580, less $200 change date charge. Needless to say, I needed the flights so I ended paying on my credit card a total of $780 and an additional $395 for a grand total of $1175. They are liars and crooks! Never flying JetBlue again.

Two flights in less than a week and both times the flight was delayed by at least one hour. With little to no warning I discovered this delay both times while arriving at the airport. This is by far the worst and most unreliable budget airline I have ever experienced.

I don’t even know where to begin. I flew this airline to London from Vegas and back. While the seats were spacious and the food was good, the infrastructure of the airline is DREADFUL. None of the tech worked to show my boarding pass or check in. By none, I am including the kiosks at the airport. And the airline itself? They canceled my original flights home and when I went to rebook my (already paid for) extra legroom seat (with that oh-so-helpful text support with the dreadful AI guardrails you have to clear), because it wasn’t registering, they charged me over $1700 in extra legroom seats.

JetBlue canceled our flight about 10 hours ahead of the scheduled departure. No reason provided, but ours was the only one canceled. They booked us on a flight to a different airport 21 hours later. In the numerous calls to JetBlue Customer Service there was no offer of assistance to provide hotel accommodation, even though it was specifically called out, nor was there any guidance on the reimbursement process, just to make a complaint online at their site to follow up.

My flight was delayed two days in a row. On the first day, they said it was due to mechanical issues. 2nd day, they had no reason why it was delayed. On both days the delay was exactly 2 hours. There was no bad weather. I missed two important meetings and spent countless hours at the airport. I was advised to avoid flying JetBlue. Now I know why. Never again!

It turned out I didn't need the baggage check I paid $30 for, both for my departing and returning flights. JetBlue refuses to refund my $60. It would be nice if airlines valued the customer experience enough to return money for unused services.

I got double charged for a seat upgrade because their website ui/ux glitched. I then talk to the person on the counter and she said it would be fixed. A week later, they removed a charge but layered on another the same charge for the same amount... Fraudulent or incompetence.

Almost every flight I book with them, 4-6 per year is severely delayed or canceled. The 50$ credit that’s almost impossible to access does not make anything better. They've ruined vacations and cost me money. I will look to Delta from here on, the other big airline out of New York. And the staff is nasty. Can’t even offer free headphones after a 4 hour delay.

I was flying at flight 398, 10/2/2023. Both of the flights attendant was rude to me and is not what they said is how they said it, also they were drinking in the back, one of the customer saw them, I have family as flight attendant and they don’t treat people like this! We pay money to fly we deserve better treatment than this, we are paying, customers, and,, I have fear of flying, and they Made my fear of flying worst. Thank you, sincerely Sonia **.

My son had his flight canceled on Sunday, 8/27 at 8am in the morning from Sarasota, FL. We checked with Jetblue for any other flight out of Sarasota or Tampa and there were NO other flights that day and my son has a new job that he needed to be at his desk at 8am on Monday morning. We then asked about taking another airlines about the additional costs. The Jetblue number that I was speaking with said, "You will receive an email in 10 days to list your expenses." So we booked a flight on Delta. Jetblue reimbursed us our original flight cost. 10 days came and went, NO email was received. We called back and then they sent an email for expenses but it only asked for hotel & car expenses. We still submitted the additional flight expense and was denied.

This specific case is related to Paisley, the travel booking site under Jetblue, and happened in the month September 2023. Due to an unfortunate set of unexpected and unforeseeable circumstances, including being a victim of grand theft the very same morning nearby, we couldn't check into a hotel booked through Paisly for 7 nights. When we called to rebook, the agent sounded very reassuring and told us that under these circumstances the hotel would either refund us in full or take off just one night.

I know this is long but please read this review in full. I am absolutely livid at the experience I received and the absolute lack of regard for not only their own policy but their customers.

I was treated as a 3rd class citizen by their representatives at their “help desk” at Jfk. Ended up just canceling itinerary and rebooking myself on AA. The only option they could give me home from Nyc to Pit involved 2 layovers-in Boston and Ft. Lauderdale!

Everything started with the crew on the Orlando International desk. They didn’t know why our flight was canceled and they tried to blame us for showing up a day early. They were surprised when I showed my boarding pass, day later we get to our final destination and they lose all our luggage (four). I call and they said since I’m out USA, contact the other airline they choose, I’m not choose, conclusions was a nightmare and I’ll take JetBlue to a court for this.

We booked our flight from Los Angeles, California to Fl with JetBlue on that day only because AA were not available. Usually we are flying AA from LAX to Miami. First of all, the flight was delayed. We paid for MINT (all 4 of us). Unfortunately, my seat has been switched the last minute (individual single seat). We paid the full price for our tickets at least 6 months in advance as we are flying back and forth every month for work.

I booked a round trip flight with Jetblue and was contacted 4 times within a month that they changed our direct flight to a layer then the 1 hour layover turned into a 3 hour layover and on top of that they gave away my seats which I paid extra for. They even separated us in the most recent email. I had had enough! I canceled the entire flight. Never ever will book with them again.

Second time in 18mo. We had connecting flight cancelled through Ft. Lauderdale. Both time complete wasted extra day of travel. No offer to be put on other airlines who had flights. 2hr lines to do all new booking stuff...Wow so bad. All this and also being JB travel member. NO..I MEAN NO apology..No compensation attempt..Travel credits ..NOTHING! What skin off their backs to make us whole right? They don't care...They deserve to merge with Spirit and become worst airline of all time. Make People's Express look good.

I flew three times this year and all three time was late and changed the gate. Very disappointed because I get points with their credit card. Otherwise, it is a good and friendly airline. I’m flying again in January, hopefully, it will be on time.

We had a 10am flight on August 15th 2023. My husband was coming off of a 24-hour shift. We were with our 2-year-old and 8-month-old baby. Once we boarded the plane we waited 30 minutes. We were then we were told that the plane needed to be repaired and it would be only about an hour and a half. We had 13 other people book Jetblue with us because we were getting married and needed help with all of the bags.

My family just completed a trip using Jetblue Vacations Package. I cannot recommend their services based on their inability to solve problems with the hotel, promoting a particular Hotel product and service only based on what the hotel WEB site indicates (they never go there!) and finally offering compensation for the bad experience which was far from fair and sufficient (6% of total trip cost).

Disaster experience with JetBlue. Our 11am flight from Orlando to Newark was cancelled. JetBlue automatically put us on a flight to JFK (with a 30 minute, yes, 30 min. layover in Buffalo)! Well, we missed the connection due to a brief flight delay. Stuck in Buffalo overnight, at a seedy hotel. Mind you- according to the JetBlue agent at the Buffalo kiosk, there were MULTIPLE direct flights from ORLANDO to JFK yesterday with 8-12 EMPTY SEATS! But the JetBlue employees in airport and on the phone (jetblue vacations), would not add us to the flights because they cost too much money!! Their error and they refused to accommodate us but told us they’d get us home 24 hours after our flight should’ve left.

The agent at the airport in New Orleans was very mean, rude and unprofessional towards me. Timothy (supervisor). Byron ** Super rude and because we are Latin and we didn't speak a perfect English, they treat us like animals.

Flight was cancelled 3 hrs before flight, NO ONE from jetBlue would help us, just said check email! after they close, I get email for a flight that didn't even exist! After 97 mins on phone with customer service (horrible woman) best we got was flight out 2 days later. (Vancouver to Boston) customer relations at airport even commented on how jetblue is known to cancel using weather as excuse not to help customers. 180 people left stranded at 7pm. No help at all. No vouchers, nothing. Just oh bad weather in Boston. FYI my son in law was at Red Sox game and said planes were coming and going! 1st and last time flying jetblue. Awful customer service, rude is being nice to describe her. Even customer relations' at airport was commenting on her rudeness! STAY AWAY from JETBLUE!!!

I am, or rather was, a huge JetBlue fan. It's been my preferred airline for over a decade and with the rare exception, only ever fly JetBlue. But after yesterday's excruciating, inhumane and nightmare from hell of a trip, it has lost much credibility in my book. For starters, we booked travel to and from NYC to Fort Lauderdale. An hour or two before our return flight our flight got canceled. They put me on a flight leaving out of Miami (without consent or asking) which was about 2 1/2 hours away from Delray where I was staying and despite the obvious choice of booking us out of Palm Beach. They put my husband on a separate flight that left out of Fort Lauderdale HOURS and HOURS later, with a layover in Boston, returning him to Kennedy Airport at 9 a.m. the following day. Again, without consent or asking, detailed only in a automated message.

On August 7, I had a flight @06:37 am from Miami FL to Atlanta 08:30 am this flight was delayed up until 7:00 pm. I sat in the airport from the time I arrived at the gate which was 4:50 am until 6:30 pm was the boarding time for the new flight for p.m. Therefore, customers were literally in the airport for 18 hours!! The compensation for the inconvenience was food 2 voucher for $7.00 and 3 voucher for $50.00 each which you can only use on the most expensive flights available. You are not allowed to you all three vouchers at the same time which would be beneficial to you being that you can only book the most expensive flight for that day.

Today morning I was very disappointed with Jetblue seat assignment cost. We purchased tickets for 3 adults $739.56 few months ago and selected seats at the time of booking. This was for one way ticket from SFO -> ROC. Today when I logged in to pay for checking luggage $30 /bag, I noticed seat assignment was not reflected. I did not have any option left to select seats other than pay $170 / seat x 3 adults since they did not have any available seats except paid ones. Charging 72% of the cost of the ticket fare is ripping off consumers. Even after paying so much only two tickets are together. I did not have choice to differ purchasing during check-in as the agent did not guarantee seats together. We are traveling to drop our son at college and wanted to travel together and not sit apart. If I knew Jetblue is going to ripoff consumers, I would have booked different airline as I certainly had many alternate options two months ago.

Traveling with the family (wife, kids 5 & 8) for my mother-in-law’s visitation and funeral. Head out 2 days before the visitation to spend some extra time with family, and glad we did! The initial leg of our trip out is delayed slightly. The attendants tell us they will NOT allow us to board, as we will miss our connector. No matter how we argue, they will not allow us to board (although they seem VERY happy to be able to clear the stand-by lists!). As we watch our plane leave, they now determine that they won’t be able to get us out there for THREE DAYS - on the day of the funeral, and arriving after the burial. (At this time I also find out, through other means, that the connecting flight is ALSO delayed, so we would’ve easily made it with an extra hour or more to spare.)

I usually take Spirit and just got tired of their subpar services. I booked a flight that got stuck in New York for 5 days. I had to pay 2,675.00 due to having to rents a rental car on four separate occasions. I went to the airport 4 days in a row and had to sit at the airport all day. Two out of the three days I actually was online waiting to board the plane around midnight and was told on one of the occasions that one flight attendant did not show up so they can't fly. Then we were all threatened by the cops that they called who were looking to shoot someone that night. The second time they gave no explanation and just made an announcement over the loud speaker. I finally get an email about reimbursement and they are telling me that they are only required to give me 136.24. How is that anywhere near fair when I had to miss out on a week's pay and come out of pocket all that money.

My son’s flight was canceled after a 4 hour delay. They gave him a voucher for a hotel. The hotel said it was invalid. My son then had to give all the cash he had to the said hotel. They also rebooked him on a flight the next day but it got him from Savannah to JFK still over 3 hours from home. He tried calling customer service but could not get thru. I did a chat with them and when I said we were canceling the flight for tomorrow they told me they could no longer look into hotel issue. We rebooked with Southwest at double the cost but it leaves at a decent hour and gets him to Bradley. Customer service is not JetBlue's first priority.

My husband and myself booked a vacation to celebrate my best friend's wedding in July. This was our first Jetblue flight so didn't think the worst. We got there without any issue but coming back was an overall stressful experience. Our 2pm flight was delayed since 8am that morning and kept on getting delayed. Because we needed to work the next day we needed to find another flight. Jetblue had nothing available within the earlier flight nor the later flight. We had to book a Delta ticket that was 3x the charge of jetblue, which totalled $1,500 which had a 6 hour layover in Atlanta Georgia but it was the only way to get home prior to clocking in.

My flight was supposed to leave at 6pm. 3 hours prior to departure, they delay it until 5:30am the next day. I had to pay for a room at the Hyatt hotel $315.00! No. They wouldn’t comp it. On my way to the gate, they changed it to leaving 4:20! I had 10 min to go through security and run to the gate, which made me physically ill. I made it to find out that they’re not leaving now until 5:00 because there are 6 people on the plane at the moment. Customer service is ridiculous! I paid $80 to get the 1st seat and didn’t have to.

Very uncomfortable seats. Checking in for return flight a day before the flight and was forced to pay for an “upgraded” seat due to no more regular seats available. Was told it was MY FAULT and I should have checked in sooner, or, wait at the gate to be assigned another seat possibly being separated from my wife and 1 year old child. Upgraded seat was even worse than a regular seat comfort wise.

Re: NYC to LAX, none stop, about 5 to 6 hours. I am usually an easy going and patient traveler, I have encountered numerous problems when traveling, I never complained or reported it, but this is the worst experience. I booked a one way ticket with JetBlue Always from Newark to Los Angeles on 7/06/23, the travel date was 7/27/23, I checked in on 7/26/23. On the morning of 7/28/23, I received a cancellation notice from JetBlue.

I booked a flight out of Portland, Oregon weeks in advance. JetBlue canceled my flight the day before leaving me scrambling for hotel stay and rental car services. They rescheduled me for the following Sunday night and canceled me again. Then they turn around and start sending emails about my connecting flight as if I was on the first one to begin with. I had to buy a last minute ticket with United Airlines and that was expensive.

Not the best experience at all. Warning…. Flight 1754 SJU to FLL. We came to Puerto Rico for 3 days of Cycling Events where I have to bring my professional bicycle and where I have to pay an expensive FEE for my Bag TSA Approve with GPS locator. Today 07/31 When I arrived at Ft Lauderdale My bicycle was damage even that bag had a sign said Handle with care. That HURTS… Warning when you have to travel with An expensive Sport gear. We are trying to contact Jetblue about this.

My JetBlue flight was canceled without notice, and they promised a PayPal refund, but it's been over a month, and they keep giving me the runaround. Customer service was rude and unhelpful, leaving me frustrated and stranded. Terrible experience!

Just experienced one of the most horrific experiences with JetBlue. Our flight from BQN to Tampa (from Tampa going to Boston) was delayed 5 hours therefore causing us to miss the flight to Boston. Was told it was a mechanical issue. We were then booked on a flight 12 hours later to Orlando, scheduled to leave at 2:00 am, arrive at 4:45 am., enabling us to get a 6:00 am flight from Orlando to Boston. The BQN to Orlando was delayed 1 1/2 hours (they kept delaying every few minutes up to boarding). Got to Orlando at 6:00 am. Flight attendant said they would hold the 6:00 am flight to Boston. We ran as fast as we could to the gate. Plane had actually left at 5:55 am!! So obviously they didn't hold it.

Our experience was chaotic with Jetblue. There was 5 hours delays in one flight and few hours in the other flight. On top of that JetBlue charged me twice for the same checked bag. I paid for 3 bags and on the day of the check in showed 2 paid bags. I ended paying another bag. I tried speaking with the representative at the airport, and she told me to call customer service. I called customer service, explained that they charged 4 bags when I used 3. They state that bag fees are non-refundable even when they are inappropriately charged by the airline. I guess that's how terrible airlines try to turn a profit. The customer services hanged on me. I ended calling another time and was given this number 855-232-5463. They said that we refund, but they didn’t. How the governments in USA and Dominican Republic allow to keep the license of an airlines that steals the customers.

My recent encounter with JetBlue Airlines was nothing short of a nightmare, and I am compelled to share my harrowing experience to warn others about the appalling service they provide. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers. It all began with a 2-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved.

We were double charged for our checked bags and JetBlue refused to issue a refund. We paid for 6 checked bags on the way to our destination and were charged for 12. (Note: this was not for the return bags—we were also charged for 6 bags on the way home). Initially I was told we would be refunded the $210 in 3-5 business days. When the refund was not issued, I followed up again with JetBlue who said there were no notes about the $210 refund and they refused to do anything. Their solution was to dispute the charges with our credit card company. I understand mistakes happen, but refusal to correct their mistake is unethical business practice.

Flight departed over an hour late, there seemed to be no attempt on anyone's part to even make an announcement, flight attendants were rude, and I have been waiting 30 min for luggage to come to baggage claim. I guess they think we have all day and night to waste. Flight b6 1990, from san juan to newark 7/24/23.

Terrible airline policy and customer service. I had to cancel my flight and because I booked basic economy I was unable to get a refund. I’m $1400 in the hole now. Shame on JetBlue! I cancelled three weeks out and plenty in advance. Never considering this airline again. Terrible policy. Clearly a strong reason why they are constantly ranked at the bottom.

I have traveled with Jetblue occasionally and there has not been one flight that hasn't been delayed at least an hour. This particular flight was delayed 6 hours without an explanation as to why. They had also told me to come in at the usual time so I had to hangout in the airport for 6 hours. It was also re routed last minute to JFK instead of what was initially LaGuardia without any online notice. They were difficult to get a hold of via phone the entire visit and uncooperative. I would not suggest this airline, I've had nothing but trouble. Jetblue is the new Spirit. Except for still expensive.

Customer service is trash, flight kept getting delayed. I stood in line at the just ask counter, just for them to send me back to the front ticket counter. So much more but I'm honestly over this airline, I'm not going to waste any more of my life on them.

Thanks to JetBlue for the worst travel experience my family and I have ever had. My family and I are seasoned travelers and have flown on many airlines before including Jet Blue and have never had an experience like this. Our flight was supposed to be about 2 1/2 hours from Seattle to LAX. After arriving at our gate we learned that our flight had been delayed by 2 hours. Ok, no big deal. Then another 2 hours, and then again and again. Our flight was delayed for more than 10 hours. After speaking to the gate agent 2 different times, we, and everyone else were told the plane had a mechanical issue and would arrive asap. Everyone was also told they would be issued a $200 credit for the delay per JetBlue policy. The gate agent said we would receive an email regarding this credit. Nobody was happy about the delay, but at least we would be compensated, or so we thought.

My husband, my daughter and I were scheduled to travel with Jetblue from LAX to New York JFK on June 25, 2023 at 5:45 am with arrival at 2:20 pm. We were scheduled to fly out of new york JFK with Norse Atlantic at 6:20 pm to London Gatwick. We received an automated call at 12 am on June 25th along with an email that our jetblue filght was canceled. The recording stated that we would be flying at 11:57 pm from Ontario to JFK with arrival at 8:20am on June 26, 2023. That meant that we would miss our flight to London. We got on the phone, waited a half hour to be connected to a jetblue agent in Rwanda who after 45 minutes of researching told us that the best she could do is to refund our money, as she was unable to offer any other solutions. we asked to speak to a manager.

I recently had the opportunity to fly with JetBlue airlines on two separate occasions, and unfortunately, my experiences left much to be desired. While I appreciate that delays can happen, the level of inconvenience I faced on both my outbound and return flights was simply unacceptable. During my initial journey, my flight was delayed for a staggering four hours, causing significant disruption to my travel plans. This unexpected delay left me frustrated and feeling as though my time was not valued by the airline. I understand that unforeseen circumstances can arise, but the lack of clear communication and assistance from the JetBlue staff compounded my disappointment.

I would like to submit a formal complaint. To the customer service agent reading this (and any other Jetblue agents who work at the terminal, and airport employees who handle logistics), none of this is your fault, you're all great. This message is for upper management. The CEO, CFO, director of business operations, everyone who is trying to cut corners in the name of profit to the point where long time customers are alienated.

So we took a trip to Costa Rica from 6/30-7/4 from Orlando. Our flight to Costa Rica was great. The customer service reps were very helpful with changing my seats and adding my Jet Blue number. The planes are very comfortable, USB ports at your seat, wi-fi during your flight, and comfortable roomy seats. On the morning of 7/4 (day of return flight), I received an email stating that our flight was delayed...we ended up receiving about 4 delays until the flight was finally canceled. After our first delay notice that we received after arriving to the airport for check-in, we were given a $24 coupon ($12/person) for food, since we would be at the airport longer than expected. When they ended up canceling the flight, they arranged for all of the passengers to stay at a local Holiday Inn Express, we received vouchers for dinner and for lunch.

I don't even know where to start. One of their employees purposely didn't add my connecting flight, so I had to pay for a hotel room in New York. And then out of nowhere, the night before my connecting flight to Detroit, they changed my flight to Boston. I have never been to Boston and have had no plans to go to Boston. It's absolutely amazing how none of their employees care at all about helping in any way. Please save yourself the stress and NEVER FLY JETBLUE.

AVOID AT ALL COSTS - JETBLUE WILL MESS UP, BLAME YOU, AND KEEP YOUR MONEY. My wife and I arrived at the airport 90 minutes in advance, and the flight was delayed 30 minutes, so we ended up 2 hours early. The lines for baggage drop-off were out the door. We used a JetBlue kiosk to purchase two bag tags to check two of our bags; it charged us for two but only printed out one. We were told by a JetBlue employee to go to the kiosk help desk line to address the issue: there were two snaking lines of maybe 20-30 people each, manned by just two employees, and they were moving at the rate of one customer every 10-15 minutes. Were we to wait in that line, we almost certainly were going to miss our flight. So, we elected to use a second kiosk to purchase a bag tag for our second bag in the hopes this one would work; it didn't, but it took our money (again).

I bought 2 plane tickets and I ended up putting the same name on both so I called to correct it. It cost me double so I had to pay $800 for 1 ticket. Which is not fair pricing, I feel ripped off. Will not use JetBlue again. Angela H.

6/6/23 - Had a flight from Tampa to New York at JFK - boarded at 1:00 pm, was supposed to land at 4:10pm. When we were near JFK, they announced that we had to circle due to weather. We circled for a while then they said we were being diverted to Newark New Jersey because they had to fuel up and would head to NY as soon as they fueled up. This was not the case, they fueled up and then had to wait to take off. They kept saying we were going to be taking off and for everyone to stay in their seats. We were only half an hour (by train/car) away from JFK, however we were left sitting on the plane at Newark until 9:15PM! We were on the plane a total of apx. 8 1/2 hours. They did not let us use the bathrooms, or get out of our seats as they kept saying we were going to take off within minutes. They finally gave out some water only about 6 hours into the whole ordeal. Gave put some crackers 7 hours into it. They ran out of snacks...

After a grueling day getting off a cruise ship and waiting hours to pass through Immigration and Customs, my daughter and I learned that our flight was delayed...not once or twice but several times. Their excuse was inclement weather in the northeast but as it turns out (as I happened to overhear from two airport staff guys later that day), flight crews had refused to work our flight back to NY. Two hours after we were originally supposed to depart, they canceled our flight with no real explanation.

I really liked the leg room, I’m short but thinking of others it was very good. TVs that are included in all the headrests with Direct tv and movies made the flight go by so quick. The flight attendants were very accommodating on both flights.

JetBlue does not offer actual refunds for canceled flights. Instead they have a Travel bank, which is their version of a store credit. The credit must be used within a year of your purchase. It’s not fair they keep your money and won’t credit your credit card. You are forced to take JetBlue, use it or lose it is their policy. Not fair to the consumer. I would rather fly a better airline and maybe pay more for a better customer service experience.

The flight attendants on flight 190 on 5/18/23 were dangerously negligent. An elderly man sitting in front of me took a very bad fall when he got up from his seat and entered the aisle at the end of the flight. Jet Blue staff was busy chatting with each other...they did not help, or even acknowledge his fall. Instead, all of us passengers helped this obviously disoriented and possibly injured man regain his footing. It was horrifying! When we all got to the front of the plane there was no "sir, are you okay?" or "thank you paying passengers for doing our job for us because we were busy socializing." There was not even a "thank you for flying with us." In addition, I asked for a simple cup of water THREE times during this flight. I needed to take medication. It took TWO hours to get it. The lack of service and attentiveness was truly horrifying. It was my first time flying with Jet Blue and aside from crashing the plane, I can't imagine a worse experience.

It is 8:30pm. I have been on the phone w/ Jet Blue since 10:30AM, having spoken to multiple customer service reps, over the course of 20+ phone calls back & forth. And much to my horror and infuriating frustration, I STILL have no tickets!!!! The website is completely useless (constantly kicking me off the site, freezing, glitching, giving wrong info, etc) and 100% unable to take credit card payments (despite actually issuing me a Confirmation Number). And yet, the website took my TrueBlue points, which then had to be put back into my account since no ticket was actually issued (although it says confirmed). CustServ even told me, "Yeah, the website doesn't really work, especially when you try to use points."

I got a JetBlue credit card and spent $80,000 with it in 2021 and they denied me Mint status even though that’s exactly how the benefit of using the card was advertised. Their customer service department does nothing. Anyone you speak to just passes the buck.

I missed my flight because I was able to check in online or at the airport where Jetblue was blaming American Airlines. The agent at the airport in San Francisco, CA was very mean, rude and unprofessional towards me.

Jetblue employees destroyed my luggage because they work like animals and the company didn’t care. When I called their department for damaged bags claims they all they promised was a $50 credit for future trips and they didn’t even keep their word on that I am still waiting for the credit. My bag is worth a lot more because it is a Samsonite I paid good money for it at Macy's. Jetblue sucks!

Flight scheduled to leave (DCA) Reagan National Airport at 8:55 am to (FLL) Fort Lauderdale, Fl, arriving at 11:38 am. My husband and I were also scheduled to board a cruise ship in Miami, which we scheduled ground transportation from the FLL airport. We had to be on board the ship no later than 3:00 pm. The flight was first delayed to leave at 10:31 am, which caused concern for us as time would be cutting it close but we decided to not panic. This was announced at around 8:30 am. Not even 1 hour after the first delay, it was announced that we were delayed again to leave at 12:30pm! Meanwhile, at the gate next to us, 2 aircrafts scheduled for West Palm Beach, Fl (1 left at approximately 9 and the other boarding at approximately 11) seemed to have no problem.

Baggage…rude. Handicap personnel…rude. Gate personnel…extremely rude. This is no exaggeration. They need to fire everyone and start over. I never write reviews because I think a lot of people complain about anything and everything. JetBlue has changed my outlook. I hated giving them one star. They deserved no stars.

JetBlue wreaked havoc on my family on our return from JFK. Exactly what others have mentioned regarding "bad weather cancellations" and subsequent atrocious service. They cancelled our flight three hours prior to departure without prior warning nor explanation. I fought with them for 4 hours on the phone and in person. Multiple dropped calls, 1 hour wait times, claims nothing could be done, etc. Eventually admitted they didn't have another flight for two days. Claimed I would be refunded my base airfare (no refund of change fees associated with the ticket). We'll see if the money comes back. Genuinely feels like a scam.

I fly every year for business and vacation but this is the worst customer service experience I have ever had with Jetblue flight attendants who are so rude and careless that treat customers like beggars for just asking for a cup of water. My bad for choosing Jetblue and we will never fly with JetBlue again because of the most terrible and horrible flight attending services.

I haven't flown JetBlue in a while and I will reconsider flying again. The flight itself was pleasant and comfortable, but to continually delay flights without an explanation why is total crap. My flight prior to my connection was late. Then I get to JFK and informed that it was late. Was supposed to leave to ATL at 9:05 am, then changed 3 more times, 9:27 am, 9:42 am, and 10 am which will still be delayed because it is 9:44 am and NO ONE HAS BOARDED YET!!!! THE WORST PART IS NO ONE AT THE DESK IS SAYING A DAMN THING. Do Better with your customers. This was beyond disappointing and ridiculous.

Jet Blue sent my an email saying that THEY changed my itinerary. So I went on the app to try to change my flight and or see if I could reschedule it. The entire flight then got canceled. I immediately contacted customer service via the chat app option. I would be charged $25.00 to talk to someone in person. After 1 hour of texting back and forth, they said the flight would not be recovered and it was a total loss. I asked to reschedule the flight. I said I would even travel alone since my husband's could make it with the change in itinerary. And or I asked just to reschedule the flight. They said NO. There is nothing we can do to help you. I just lost $850 dollars due to their mess up and terrible company policies. I'll be contacting my bank and fighting the charge. As it is now a fraudulent and stolen charge. The flight isn't even until May 10th. Do not ever fly Jet Blue. They are a horrible, terrible company.

This morning I was told by email I had a travel credit. This afternoon when I tried to use it a JetBlue supervisor told me it expired! When I offered to send her the email authorizing the credit she said she could not receive it. Jet Blue used to have best customer service and now has the worst. Do not fly them. They do not care about customer relationships.

JetBlue just robbed me of my $565 travel credit, because they can’t extend it. Wow will never ever travel through jet blue, I lost money and no one tried to help. I was on the phone over an hour. They are rude and don’t like to help their customers. If you use them better get prepared in case you cancel, you’ll lose money.

In April of 2022 my son (5 years old) purchased plane tickets on the computer costing over 530$. This happened while my wife and I were logged into the JETBLUE website considering on planning a trip to Florida and left the computer unattended for a moment. We were unaware of the purchase until approx a month later when I received the credit card bill.

Flight was scheduled to depart and we received an email about an hour delay. Then out of nowhere the flight is no somehow ahead of the delay and left 30 mins before the scheduled delay. No one informed us about the updated schedule the same way they informed us of the delay. They stated we have to stay at the gate and not leave. That is ridiculous, that they expect No one to leave or use the bathroom or grab something to eat. Had they emailed everyone about the new schedule this could have been prevented.

My flight was canceled with no reason given. When I chatted with then they didn't know why, but they can offer a flights that it was more than 10 hours later arriving the next day. My original flight was April 1st arriving at 9am to my location. I asked of at least they can compensate for the cancelation due I had to change my stay hotel days and car and all the activities doing that day because it is my vacation and because all the changes the rates price is higher, I ended up paying more for stays, car rental, and the activities.

Absolutely horrid experience. Near 3 hour flight delay meant I missed all my connecting flights. They didn't have enough crew then apparently didn't check the plane was working correctly during that over hour delay and so we had another over hour delay. Jetblue would not help at all. They all seemed to agree I deserved compensation for the problems they caused me such as food voucher and hotel but they all said they couldn't do it themselves. In person staff said I had to do it online. Online said Jetblue in the airport had to do it. I showed them the messages from online and they said too bad. I asked online what to do now and who could I talk to, they also said too bad. These pricks literally just abandoned me in NYC. I will curse their name to everyone who will listen for the rest of my life. What an awful thing to do, I hope you never expect to have a good brand reputation ever again.

Jetblue the company where you can spend 800 dollars on tickets among a multitude of other charges while flying, and another 1100 dollars through their paisly service for rent a car and basically pay to get robbed. Arrived at my destination grabbed my luggage (a real leather expensive bag) and the shoulder strap was stolen. It does not come off easily at all. Went to baggage claims, they had me search my bag to hopefully find it inside. I did not find it. Then without even moving a muscle I got the "I've already spoken to my supervisor and all I can give you is a 30 dollar voucher," for the next time I fly. Ridiculous in my opinion.

I’ve never experienced this before. Now I do have super empathy for those people. They were canceled with Southwest and canceled and delayed and canceled and delay because JetBlue gave me a very good taste of that today. My flight was at 8 PM and I receive delay after delay. I have to delay. I checked in 24 hours before my first delay I received at 7 AM in the morning before I even got my day started. I received another one in the afternoon, and then three more by the evening and then, by the time I got to the airport they did it two more times where the flight went from 8 PM to 4 AM. Never ever buy of JetBlue flight because you would never fly.. JEtWho. Nowhere.

I had the Most Miserable experience I have had in 20 years. I booked a flight to San Fran for $1,200. Flight time at 5pm. Didn't board until 9pm. Get on plane and pilots timed out which means the pilots ran out of time to fly and have to rest. We needed to de-board the plane and the flight was moved to 2am and eventually cancelled. Got on another flight that was supposed to leave at 9:30pm. We didn’t board until 11pm. At 2am the pilots timed out AGAIN. All flights canceled. Booked an Uber home to sleep.

Details about our never ending abominable customer service experience with JetBlue: Our trip was initially scheduled to depart SJU on 1/3/23 at 3AM, but because of an alleged JetBlue system error, we were unable to be checked in to our initial flight and had to wait until we were placed in a 6:20AM flight, 3 hours later. None of the counter Agents were able to assist us and could not explain why the system error did not allow them to check us in. This matter had to be handled by the SJU JetBlue counter Manager who was on shift on 1/3 at 3AM.

Jetblue cancelled my flights, then refused to refund money back to my credit card that I paid with. I got Travel bank credits instead. I booked a flight and had to cancel it due to a death in the family (not that, that should matter). Blue flights allow free cancelation, no penalties. I tried to rebook and I have no credits. I'm now 2 hours into a call, being shuffled from person to person. I'm being told the credits are expired! If this isn't highway robbery, I don't know what is! This airline has become terrible. From nickel and diming the flight to this. Garbage!

Well. Let me tell you about the 1 and ONLY time I ever flew JetBlue. I booked a flight from savannah to Phoenix round trip from January 20th till February 11th. I had both my layovers in Boston there and back. My first flight was good to Boston. During my second flight from Boston to Phoenix, however, we had a medical emergency due to a patient with difficulty breathing having COPD and CHF. I, being a firefighter/EMT went up to help the patient, along with 2 other paramedics.

So I purchased a ticket with Jet Blue for $1093.20 last year. I called to cancel 3 days later and so they gave me a $484. Credit. I called to use the credit and they told me they couldn’t find anything on me or my credit even though I had 2 emails with info they asked for. But guess what. Now the apprentice me just giving them my money because they want to say I didn’t show up for my flight when I canceled it. DO NOT USE THEM.

Most disorganized business I’ve ever used for travel. Beware of the misinformation, lack of English speaking customer support, and unable to deliver a detailed invoice. They could not validate over $1000 we were charged for vacation package. Don’t use them.

Literally took 1 hour on the phone with them just to switch a flight. Took so long that I missed the flight. He charged me 300 dollars to hold a seat on a flight for me but then allowed the seat to be sold to someone else.

I booked a package at JetBlue vacations and received my confirmation. After two days, I received another email with a different itinerary with a price more than what I paid. When I called them to check, they said they made a mistake so they changed the price. I asked to change back to the initial price they sent me but they refused. Oh, not to mention their customer service is terrible! After reading many reviews, I understand that they are giving out confirmation to the customers without even having the tickets confirmed so some people show up at the airport without a ticket. JetBlue vacation is a scam!! Fraud!! They will take your money and change your confirmation to make you pay more!!

My travel bag was broken into. 2 phone was stolen. I made my claim, and 1 year pass now. No refund, no calls, no email, and they not Taking calls also,never again to do business with them. I got back 200 dollars credit and had to travel within 1 year and I couldn't so.

For starters check in was not smooth, the website kept glitching while I was processing my check in on 12/26/22, also I purchased 4 checked bags. On our way to the airport I looked at our tickets and the seats I had purchased for our family of 4 the night before were no longer listed on the ticket. The website was having “server issues” per the customer service operator I spoke with on 12/27/2022 in the morning hours. The agent over the phone advised me she couldn't help over the phone that we would need to speak with an agent at the check in counter.

Hello, I have been trying to book a trip using the website and the Jetblue app for more than 2 weeks and I have continuously received error messaging. I've cleared the cache and browser for both my desktop and mobile devices. I even deleted the app and reinstalled it and still, I cannot book my trip using my points. I spoke with a couple of reps and no one can tell me what the problem is --now the prices have changed drastically and STILL I need to book my trip. A rep today via site chat informed me they were filing a ticket but did not have a number that I could be transferred to in order to speak with an IT professional. I would love to know what is going on, how we can resolve this quickly, and how can we stop this from happening in the future.

I will never be flying with JetBlue anymore-flights are always canceled or delayed and employees are extremely rude. There’s a lack of communication on behalf of JetBlue - not to mention the on flight experience is horrible.

I have been a loyal JetBlue member for many years. I travel to the Dominican Republic 3 times a year. Our flight on 12/25/22 got cancelled 3 hours prior to departure and no accommodations were made. We were on our way to the airport which is 1.5 hours from our house. These tickets were over $900 each which were bought in October. Our elderly mother who lives by herself in Dominican Republic was waiting for us. We will now switch to another airline. JetBlue does not place your customers first. I also have a JetBlue credit card which I will cancelling shortly.

I made a reservation 5 days ago for a flight in August. I realized I needed to change the flight to three hours earlier on the same day. Same price, same day, same airport, same destination. They wanted to charge me $100 per person (3 people). Then they said that if I cancelled they would refund me my baggage fees but my flight money would be put into a JetBlue account that was good for a year then my money would go to them. How is this thievery legal? How are they losing money for a flight that is 8 months away and neither flight is fully booked? They made me pay them in full upfront then they can’t return my money? This is government sanctioned robbery.

JetBlue cancelled our flight at the gate, minutes after we were supposed to take off. No explanation was given, and the abundant personnel at the airport were clueless, rude, and condescending. Their remote "customer service" was even worse. They took over 6 hours to get me to a chat. The clueless moron at the other end (or a very basic bot named "Katie" - difficult to tell) would take over 10 minutes responding to my chat message. But when I waited 10 seconds to respond to the chat, it dropped me off. Worst airline experience ever.

JETBLUE FLIGHT 11 27 TO BOS TO AUA= disaster. Arrived to gate 530 am, then gate change since plane wasn't maintained. Boarded another sitting at the runway for 20min, pilot announced plane over fueled back to gate to unfuel 1800 pounds, hours later back at it ready for take off. My anxiety level was in the clouds. After an hour in flight pilot announces, "Attention passengers we need to go back to Boston, mechanical problems." REALLY. I think he already knew that on old plane. Back to Boston for another crew and plane which was again OLD. Jetblue should RETIRE ALL OLD PLANES. It has been one thing after another on these International flights. JET BLUE cant not be dependable 90%.

The rude flight attendants were mask **! She did not rest and constantly harassed me for my mask being not sufficiently over my nose. She even required that I pull up the mask in between sips when I was drinking water! Once she even woke me up just to tell me that my mask was slightly off! Horrific experience! They treated me like I am criminal from the moment I stepped on their plane!! Never gonna fly Jet Blue again! Worst flight in my 55 years of life!!!

My flight 2786 RDU-JFK on NOV 14th was significantly delayed as I found out upon arrival to the airport, and could not possibly make it to a connecting flight in JFK on time. I had to accept a re-booking to NOV 15th and wait one day to fly. JetBlue refused to provide any compensation. A damaged culture. This company cannot possibly be ever successful.

Worst service ever! I have been flying my whole life. Mom worked for TWA, daughter for American. Never experienced such crap service. Do not waste your money on this low-budget airline. Fly a different airline!

There was a customer who wasn’t feeling well. While she was being looked out I was standing around the plane, moving and standing in the aisles for 2 HOURS. then when it was time for unboarding the EMT came and I had to get up for her to be assisted off the plane, that was no issue for me. The issue was all the customers on the plane yelling at me to move out of the aisle so they could get to their luggage. The flight attendant stood there and watched me get yelled at. Never in my life have I been yelled at by so many strangers.

My husband and I were returning home to Boston after a stay in St. Lucia. We experienced a delay in our flight path home due to tropical storm Felicia. We had a connector flight through JFK that we were advised we were going to miss and had to rebook. We were told we would not get a flight out until the following day at 6 am. We asked about vouchers, food, accommodations, putting us on another flight; even potentially cancelling as we could rent a car and drive home from JFK. We were advised that all of this would be taken care of when we arrived to JFK.

I booked two tickets to fly from NYC to Fort Meyers Florida to visit family, with return from Fort Lauderdale with the intent to drive from Fort Meyers to Fort Lauderdale. Due to fly 27 September. Received hurricane advisory warnings with note that residents may be forced to evacuate. Cancelled our flights. Easy to do. But then the trouble begins. Had booked a mid-range cost flight along with insurance; JetBlue site notes that there is free cancellation. True BUT no refund issued, only travel bank credits.

My husband and I were scheduled to fly out on the 18th to the 23rd of September. We were previously going on the 9th but due to unforeseen circumstances, we had to delay our trip. But I digress, the 18th was the hurricane and JetBlue pushed us back to the 20th but not extending our stay for 2 days. They shortened my trip. I waited for over 2 hrs daily to speak or chat with someone to make sure that everything was a go for the additional 2 days that we lost, but it wasn’t. I called the hotel to make sure that they had power and we were all set.

Return flight was supposed to depart at 8:25. They started changing the departure time every 20 min for 5 hours. No information was given till we all went to the desk. Our plane was stuck in another state due to heavy rain. The plane arrived after 5 hours, we were all very tired and waiting to get into the plane. All of a sudden, they said pilot cannot continue, and the flight was cancelled. Well, you know it way before, why did you you keep there with no information? They also said that they were not going to accommodate hotel, since this is an uncontrollable event. You can control it if you want, you can replace the pilots. I will never fly with JetBlue again. Additionally, they claim that they have wifi, it never worked.

We were supposed to fly from Florida to NY. We are mosaic and had the worse treatment ever. First time mosaic. The ocr told me to put her on the floor. I did. She's 8 lbs. Super good. He evaluated her. He goes, "Do you have a disability?" I said, yes. He goes, "What does she do?" I said, "Seizure alert dog." He asked what tasks. Which I didn't think I had to provide. I said, "She looks at my paws and stays by my side." He goes, "That's all." I said, "Yes that's what they do." We had all paperwork. Gave the paperwork that we filled out 2 weeks in advance. Had a note from our dr. He said, "She does not meet the credentials." We asked. "Why", husband said. "I can't tell you," he said. "Can we have it in writing?" "No." "So then he was like you can put her in a bag as a pet. That would be 200 $."

Let me start with the pro’s: good customer service over the phone, service at the airport is great and planes are clean. Con’s: terms & conditions are not listed in its entire; changes/cancellations must be in accordance with Jet Blue vacations and not the hotel. I booked a package with JetBlue vacations for 5 guest & one person canceled a week before travel date. The hotel allows for cancellation 48 hrs full refund & 24 hrs lose one night stay no questions asked. However, Jetblue vacations doesn't allow for hotel cancellation without a doctor’s note. Totally different rules from the hotel itself. My recommendation is to book a hotel separate. At least you will get a refund and your airline ticket is changeable or book with Expedia. At least their rules are in line with hotel & airlines. Lesson learned.

My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shutting down, we couldn’t travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn’t use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose." She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don’t know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company!

Our flight was delayed 8/6 by 3 hours due to JetBlue having no pilots. We missed our connecting flight to Aruba because of that. We were even told that they couldn’t purchase us new AA tickets which was the next available flight since JB was booked up the next 5 days. Not only did we have to pay out of pocket for a new flight but we lost $95.20 a night for 2 nights out of our Airbnb. We paid for our JB flights through JB with a JB elite visa Mastercard So please explain to me how a family of four on the same flight and same issues as us purchased their JetBlue trip through Travelocity and Hazel the supervisor was able to book the same AA flight on Monday for the 4 of them for no charge. Now we are fighting for our out of pocket expenses of $775.98 and JetBlue won’t do a thing to help us when it was their fault we missed our connecting flight we booked through them!

Number 1: NEVER use Paisley through JetBlue. Or at least check rates with outside companies. I Pay LESS than half for a rental car AND my hotel, than is quoted as a ‘savings/deal’ on the Paisley link that is sent automatically when one makes their reservation with JetBlue. I have been flying JetBlue for over four years, every month (yes during Covid, I purchased three seats to sit alone) and can honestly say maybe two cancellations due to weather, and leaving late, weather/ needed pilot.

I cancelled a flight within the appropriate timeline as stated on their site for a full refund. After receiving my refund I was then recharged by the airline for the cancelled flight. When trying to resolve this there is no help and the charge you a fee to talk to someone about the problem.

My whole family went on Vacation for the first time to Orlando/Disney. Kids and Grandkids. My daughter has had an issue getting a proper ID for the flights as the SS office won’t give appointments and DMV is by appointment… It wasn’t the airline's problem, however, on our return flight from Orlando back to New Jersey we encountered a woman who works for the TSA with whom was very unprofessional and very rude. We were the last to board our flight. Almost missed it because of this woman who couldn’t seem to do her job correctly and when I said something along the lines of this is a little ridiculous and we were going to miss our flight… her reply was ”what’s ridiculous is my daughter not having the proper ID.” Keep In mind my daughter is pregnant and has my two youngest grandchildren with her, ages 16 and 18 months.

Our flight with JetBlue to JFK was delayed by 2 hour, which made us miss our connecting flight with Turkish Airlines (July 16th 11pm), we had to get a hotel and food. When JetBlue associate rebooked us a new flight at 12.45pm on July 17, apparently they printed a ticket but didn't make a reservation so we could not board with Turkish Airlines at 12.45. This whole story is happening at JFK, me and my 9 year old had to run from Terminal 1 to Terminal 5 multiple times. Finally they book us a flight at 11pm July 17.

I will never make the mistake of booking a flight with this sham of an airline again. Booked through a travel agency because of price and flight options. They said it was fully refundable. They lied. After reading the simply awful reviews (should have done that first) I didn't want them to ruin our trip which I have every confidence would have happened. They lie to you about carry on bags, they lie about cancellations. They are the worst in the industry for flight cancellations and delays. They will just lie to you. Don't ever, ever fly with this airline.

Unlike almost every other airline, Jet Blue does not offer refunds on cancelations within 24-hours of making a reservation, unless the cancelation is at least seven days from departure. They will only give a credit. This is out of step with the industry. So hold onto your seats until just before departure, and cancel then. It amounts to the same thing. You will get a credit. Maybe then they'll follow industry norms and understand that giving refunds enables them to re-sell their seats.

Budget car rental in Cancun is very dishonest. Jetblue should never make reservations for their customer with this company. It is a Scam! Stay away please! They will try to rob you in any way that they can.

I was booking flights for my 2 kids and myself and was using some points (10%) to pay for my fare. I was prompted to apply for their CC so I can get a credit and bonus miles, and I did. I am a single mom going out of the country with my 2 kids for a summer vacation - and the benefits I thought I would get were significant ($250 credit +15K miles). From there everything went down south... The fare did not go on my new Blue CC because I just applied. I was told to put it on a different card, and once I receive it - they will transfer the charges to my new Blue card, as long as my trip doesn't start before, and I would get the benefits. I called to confirm this with the CC company as well as with JB customer service representatives and supervisors.

I called JetBlue because their site was experiencing problems (I was trying for three hours). During that time the price raised and that was my first annoyance. The rep attempted to book my ticket and charged my card MULTIPLE times. They then came back on and said they booked two of my 3 tickets and the one that they were unable to book was my 3 year old. So at this point I was livid. They charged my card so many times that there were 2200 dollars in pending chargings that the rep said "would eventually fall off". They could not book the ticket for my daughter unless I had another card. These idiots did not take responsibility for charging the card so many times and for creating a situation where my 3 year old could end up stranded in another country. I will spend all day writing reviews; I am so angry and upset.

Used to be my most favorite airline company, but not anymore. Reasons? Flight delay/cancelation had become more and more common. Had chance to chat with one of their own flight crew members who also felt desperate about the fact that each flight she was on that month had delays. Had chance to board and sit in an over-heated cabin for almost 2 hours at the Charlotte NC Airport in April without any water and eventually was kicked back to the waiting area simply because the local tech support crew forgot one critical task.

We have utilized JetBlue from the first year of its operation, I have had nothing but wonderful experiences. My family just came back from Charleston South Carolina after a week of vacation. I did not see one individual smile all the way down to the destination as a dealt with customers on board. We decided to take an earlier flight back and spent $50 to reschedule the flight. I was informed that I would be receiving a $200 credit for a future flight. However this was after I was on hold for over two hours trying to reach customer service. We have a choice to either wait on the phone or somebody will call you back and both times were identical.

Originally I bought tickets for my father to pick up his mother in Puerto Rico and bring her back for care here in the mainland US. She then contracted sickness suddenly and I had to make quite a few changes to the itineraries such as adding my mother to go with my father as he needs assistance with his own health issues and he would probably now need to stay more than a week. Also cancelling my grandmother's ticket. Even with knowing my grandmother might be passing, they refused to give me any kind of discount. Then my grandmother did finally pass, and I needed to make more changes. More refusals for discounts and the attention very nonchalant with the same canned “sorry for your loss but…” I get it, you’re tired and you want to go home and I must have been the thousand customer of the day with a stressful situation.

I was a dedicated Jetblue customer until now. I book several family vacations via Jetblue even though they are a little bit more expensive. On 6/27, I checked in on a Jetblue flight and noticed that I cannot take a carry-on with me because I booked a "Jetblue basic flight". I called and waited about 75 minutes on the phone to speak with someone. I asked about paying to take a single carry-on for two of us on the flight and the rep told me that I must pay an extra $64 per passenger in order to do that. I pointed out to him I have zero fee for my first checked bags for me and my spouse because I hold two Jetblue cards, and I have religiously use Jetblue for all my family vacations over several years and all I am asking is to be able to take a single carry-on for myself and spouse on board. The rep put me on hold for another 20 minutes to consult his supervisor.

I took JetBlue for the first time on June 10 from Burbank airport to JFK and the flight was a nightmare. The flight was scheduled to leave Burbank airport at 1:45 PM, but did not leave until 5:30 PM. The flight crew was communicating that issue was they were not able to fill the airplane with fuel to get us to New York due to the airplane engine issue and therefore they had to figure out a different route where they can stop by to fill the airplane. The time to fuel the plane was also expected to be 30 minutes however it did not leave the airport for another hour and a half to two hours. During this time, there were multiple passages that have had flew with Jet Blue in the past were receiving email letting them know that their account will be credited for the delay.

We had a flight scheduled for 7:30 pm. Received a notification about 3 pm that the flight would be delayed but we should still show up early as it may change. We arrived at 5:30 pm. About 9 hours later with receiving only false information from the agent, our flight was ultimately cancelled after 2 AM. Attempts to learn information about the flight, alternative flights or any accommodations were deliberately ignored. All plans for the trip were thus destroyed. Attempts to reach customer service were greeted with a minimum of 155 minute wait times both immediately and when attempted during normal business hours. In my 60 years plus on this earth I have never experience such apathy from a company. It should be illegal how they treat customers.

Fly to Havana, Cuba supposed to depart 12:21 pm, delayed, an hour seated in the plane and nobody gave an explanation, there is no more respect to clients, there is no air company right now that respect clients time

I had a flight from Boston to Washington DC. This flight whose scheduled departure time was June 2, 8:00 pm, was delayed due to the delay in the arrival of the previous flight, which is understandable. Although the previous flight arrived 8:45 PM, this flight was scheduled for 10:30 because there was a last minute pilot change and the assigned pilot didn't check-in on time. Then the pilot arrived at 9 PM and boarding was done by 9:30, but flight was pushed out of gate and stranded for another hour because paperwork was not done.

My husband and I were on flight 108 coming from Montego Bay into Newark on 6/12/22. One of the flight crew was extremely rude to us during flight. Everything came with an attitude, a face, or an unnecessary remark. Finally my husband gets up to use the rest room and has his phone in his and and the woman turns and say “you are taking pictures of me!” He was not. He quickly showed her his phone so she could feel comfortable. And her reply was “Good. I thought so”. Feeling Offended he says “that would be very weird if I took a pic of you" and she said “there are a lot of weird people here”. Not sorry, not "I wasn’t trying to accuse you Of something."

Where to begin... This is the most incompetent, uncommunicative, biasé rude airline I have flown. First, we almost missed our flight without gate change notification. Luckily my husband check to see if it had been changed after we went to the gate we were told. We rushed to catch our flight and the guy checking us in (Jing) was very rude and told us along with several other passengers that since we paid for cheaper tickets we had to pay 65 dollars to check our carry ons in. He was very rude!

I purchase a ticket to Boston leaving on 9/30 today. Credit card was charged and everything. However, when I received my email confirmation it showed a different departure date 10/1. At first, I thought it was my mistake so I canceled, as my right within the first 24 hours, and re-booked my flight. This time paying extra attention to the dates. Then the same thing happened so I now know it's something on their end. When I called customer service they tried to charge me more for the flight I paid for and when I said no, they refused to give me a full refund. Knowing that I can just cancel online (again 24 hr.), since I just did it like 30 mins prior, I just canceled that way. But that is not the point, the attempted deception on the part of their reps and the "bait and switch" is what is troubling to me.

Booked a flight roundtrip EWR to LAX on Jetblue. Browser had stuck on the wrong return date and I quickly realized and changed the date in less than 30 mins on their site. Quickly contacted support but they refuse to refund the $100 fee to change date. Predatory profiteering for a simple mistake.

Where to begin... This is the most incompetent, uncommunicative, blasé, rude, trashy, not caring airline I’ve ever flown in (worse than Spirit). They lost my luggage and the whole process has been ridiculous. It first started when my luggage was not on the carousel and I got yelled at by some trashy lady for daring to inquire about my luggage. She writes down my info and somehow she didn’t. This happened 6 days ago and I’ve literally had to call every day (1-1.5 hr waiting time) to first: find out they didn’t even enter the final destination address, had no idea where my luggage was for days, get a tracking number, etc. Just a real crappy airline with really crappy employees. They just don’t care about you.

I booked a flight two weeks ago with JetBlue. Toady I received a call that my original flight out of Philadelphia will not make it in time to the connecting flight in Boston. They give options that will cost me at least $350. I could catch a flight the day before and stay at a hotel in Boston at my expense the day before and catch a flight to Charleston or I can book a flight with another airline and they would credit the flight. Yes they will credit the outgoing flight to a non refundable vacation account. Not get my money back, An account which I will never use as I will never book a flight with JetBlue again. I cannot believe that they are able to run a business this way. Being held hostage.

JetBlue does not care about the disabled and the elderly. I traveled with my elderly mom and two kids. JetBlue was not accommodating at all for the elderly and for the disabled. It was extremely horrible experience.

I fly a lot, and even in third world situations, which I've experienced a lot, the service was better. The flight is so far 5 hours and 10 minutes late late, and we're still not flying. An entire plane is driving back to fill up gas. Yes, yes, they don't have enough gas. In the last 5.5 hours the excuses were many. For the 1st hour it was "lightning". Then they said: "we'll be honest with you, one crew member is sick and we need to find a new crew member to replace her" then yet a different excuse: "We have technical problems with the aircraft and they're replacing to a new aircraft" (so... "we'll be honest with you" meant what? It wasn't actually the lightning? Unbelievable). Then: "We're sorry, we need to change the gate". Now we need more gas... What else can't you do, JetBlue?

If I could have left zero stars, I would have. Yesterday, JetBlue cancelled a connecting flight (flight B6 1019) for our niece, who is only 17 (and considered a minor by the United States government) and was traveling alone. We were only given 2 hours notice, which was not enough time to find flights on other airlines. They refused to put her on a different airline and only offered her a flight for Monday, which would have been 48 hours later. That meant they were perfectly comfortable forcing a 17 year old girl to be stranded at an airport in a state where she knew no one for 48 hours. They did not care if she slept or ate, or that she was scared and alone, and did not consider what could happen to her during that time.

Do yourself a favor and listen to all of the bad reviews you see for this airline – especially from recently. Every review from the past few months outlines the exact same issue we had with Jetblue this week. We've had a horrible experience and so have many others, so heed the warnings now before you choose this airline. Girlfriend and I decided to take a trip to Fort Lauderdale from Newark, NJ. First red flag was our departing flight that they pushed from 10am to 6am about two weeks before the trip. Inconvenient, but not a huge deal. We accommodated it fine. Wish we would've had a little more of a heads-up, but things happen.

Dear Jet Blue, We want to congratulate and say thank you to your excellent staff at the desk in San Juan, Puerto Rico airport. Mr. Jorge ** is very professional, attentive and very effective in his job. He did the best he could to help us out in our situations. During the first occasion, after the flight we were supposed to take was cancelled, Mr. ** found a flight in a different airline for us to reach the point of our vacation, to celebrate my 50th birthday with my family. We understood it was very complicated because we were in the middle of spring break, when airplanes were full of travelers.

I was traveling with my autism spectrum daughter to NY to visit friends but one of her friends got COVID so we couldn't visit him on the last day of our visit - but we didn't find out until we had already checked out of our rental unit. As such, we ended up at the airport 9 hours before our flight was scheduled to leave. My daughter doesn't do well with disruptions in routine, so I checked with Jetblue to see if we could possibly get on an earlier flight. There were numerous flight cancellations and delays by the airline so there was a long line of people trying to change their flights, and all flights were full, so I knew it would be highly unlikely that there would be an earlier flight with 2 available seats.

Do NOT try to book over the phone, and make sure you don't have any mistakes in your booking if you're doing it online yourself. The wait time for a phone booking, which I had to do because they only allow you to book an unaccompanied minor ticket this way, was 1h 20m before someone answered. Once I finally got in contact with them, the person that answered barely spoke English which made the exchange of important information EXCRUCIATINGLY slow and challenging. Although the employee was professional, this individual input multiple errors into the ticket, including misspelled names and incorrect dates themselves.