Jetblue Reviews

They refused to seat my family together. My youngest has special needs. We flew with them to Orlando and Los Angeles and always sit on row 6. This trip, they split our party saying only 1 parent could sit with kid. This is our last time flying with them.

Jet Blue is the worst! I will never fly them again. Cancelled a flight from Orlando to New England after boarding everyone. Claimed it was weather related (storms in area) but it never rained. No accommodations offered and only flight out on Jet Blue was two days away. Paid for best seat on a direct flight and they offered middle seat on flight with stop/layover. Called customer service and they offered a number of 1-800-who-cares. Never again!!! Let all flyers be aware!

I just wanted to write and say that you guys have to be the worst airline and your reviews show it. I was stranded at MIA airport from Sunday at 9am to Monday at 11am (over 26 hours) with all flights grounded. I bought two tickets to try and get home to my sister who had a miscarriage while on a cruise ship. I bought a JetBlue ticket to LAS VEGAS and a Delta ticket to SLC. I bought your ticket same day & tried to cancel same day and you would not allow a refund & your customer service people are not compassionate. I lost $293.29 from you guys that I needed to be able to see my sister and get home TO SLC. The only reason I bought a ticket from you from FLL to VEGAS is I was so desperate I was willing to drive from Vegas to SLC. Delta was so compassionate and offered me a full same day refund back to my card and even helped me find a new connecting flight.

Lisa and Oxchilta were amazing! I usually fly other airlines but this experience was incredible. These ladies were so friendly and assisted me with my two kids. Lisa let me borrow her utensil to cut a sandwich for my kids. How cool is that!?. Top notch! Jetblue all the way!!

Canceled a reservation ** and nothing was informed. No credit on my credit card. The phone number never works. They send a link and you talk to answer machine and if you want to talk to a assistant you have to pay $25. Jetblue never more.

I’m very upset because they charged me for my luggage when I did my check in and when I got to the counter to my luggage they told me it doesn’t appear as paid so they charged me again. When I called them they said I traveled with two luggages. Be careful when you make your payment.

If I could give a negative score I would. Even if other flights are $100 more don’t fly with JetBlue. Thank me later. Consistently the worst airline!!! Your flight WILL be delayed and no, JetBlue doesn’t care.

We booked flights last September and were assigned seats for our flight. We are two weeks away from our trip and just found out our seats were reassigned. I called the airline and was told they see my seat assignment but don’t know how it was cancelled. There are only scattered free seats available now. If we’d like to sit together we have to pay extra as that is all that’s available. This is my first and probably last time flying JetBlue

Avoid this airline like the plague! We drove all the way from Clearwater (where Tampa airport is nearby) to get a direct flight to Punta Cana and were denied boarding due to the incompetence and petulance of just ONE JetBlue employee at the check-in counter because she was SO INCOMPETENT. She didn't know how to manually enter our passport information into her computer.

Booked flight on Jetblue and a few days later they changed my departure schedule and never bothered to call me to offer options, I saw their email a week later and also not options whatsoever. I called today and the only options I was given take the change or I can cancel it but like its been over 24 hours that I booked the flight the money wouldn't be refunded to my card it will go to my travel bank. I explained to them that your company didn't change my departure flight within 24 hours for me to then call for a refund. I asked why didn't I get a courtesy call to inform me of the change, she stated that isn't a requirement of theirs. Long story short I spoke to a supervisor and a rude manager that kept talking over me and didn't let me speak. It's Delta for me going forward, and the funny thing is Delta had a better price but I wanted the earlier departure.

My elderly was traveling from Santo Domingo to JFK. Upon check in she was asked to present her QR code to enter the US; she explained she doesn't know how to read or write and requested assistance. The Check in agent referred her to "help desk". The help desk sent her back to the check in area- this went on for a while. Frustrated she called her niece in the States so the rep could explain what is needed to get done. The voice was loud and clear "I'm not talking to anyone and tell her to get you a code!" Wow Jetblue! that's not nice. My Aunt finally got assistance from another airline's employee and that's how she was able to travel. Very disappointed and we will be taking our business elsewhere.

JetBlue was born as an airline that led with customer service, and they couldn’t have strayed further from this in recent years. The crew members or more often rude, dismissive and inattentive than not. I am going to look at switching my loyalty to brand that cares more.

I booked a package flight/ hotel from PVD to PUJ for two, round trip. I received notification from Jet blue vacations my flights were changed. That shortened my vacation. I found an optional flight out of BOS to PUJ. I looked at the cost of what the flight is that I currently have at today’s cost and looked at at the optional flight cost. The difference would be my current cost total is $122 higher than the optional flight I want to change to. JetBlue vacations wants to charge me $344 more. They are crooks.

My flight was great save for the one small detail that my seat belt didn't work right. Once I put it on I could loosen it just by pulling on the buckle--didn't actually have to lift the buckle to release the thing. I notified a flight attendant and nothing was done. Nobody tried to fix it and I wasn't re-seated even though there were plenty of open seats on the plane. I reached out to Jetblue twice; once by emailing them directly and once by filling out the post-flight survey they sent. Nobody followed up with me. Eventually I had to call Jetblue and all they were willing to do was give me a $75 credit that expired in 6 months. Worthless, because they know the odds of someone traveling again in such a short period of time are little to none, so in essence I was given nothing. I'll stick with the airlines I've used in the past. They're a bit more expensive but at least the seat belts work...

My son flew from NY to Atlanta and an error occurred when he claimed 2 pieces of luggage and was charged for 4. I saw the charges on my credit card statement and contacted JetBlue to have this error corrected. The reps were not understanding the issue and informed me that the baggage claims are non-refundable. I kept trying to explain and made no headway with this rep, I asked for a mgr and was directed to the escalation dept where another person still kept repeating the same as the previous rep.

Got the to the airport an hour ahead for our flight, 20 min before boarding two hour delay. No reason for it. Then they add another hour and another. End up getting to JAX at almost 4 am. Get an email next day they mismanaged the crew schedules and gives us a 75 travel credit. Who the heck wants to fly with this horrible airline again?? Also rented our car through them and got ripped off with that as well. Never again!

Horrible, horrible & horrible, every time I try to use my credit points, the pay does not go through. Simply put, it is horrible. Customer service charges a fee. They are simply unable to help at all.

Customer Service is awful. At the Gate I was “attended” by Giovanna **. She is a very rude person. She had a nasty attitude, and try to take reprisal against myself. First, I made the gate line to find my seats, she said she is not doing seats and that I needed to wait for her coworker. All this while I saw her doing seats for others passengers, she just didn’t like me. I waited for her coworker and I already had seats, she just needed to look at my boarding pass for a few seconds. I asked for her name and that make her furious. When we were boarding she intercede me and said that the airplane was full and that I needed to throw my suitcase thru baggage claim.

This crappy airline does not give proper heads up to the passages of an expected delay. We went to the airport 3 hours early and they moved our flight 5 times. Then we boarded the flight and they said they took too long loading the bags and the pilots had timed out. Never again! Hope they go under.

Canceled flight via text with zero explanation and no rebooking options. Then when speaking to person for refund, they tried to say that we would forfeit our travel voucher we used! For a flight they cancelled!

Flight B6 403 from JFK to SJU on 2/15/25. Having flown from NY to Puerto Rico at least twice a year for the past 30 years this was by far the worst experience I have had with flight attendants with the exception of the only male on crew. The women were rude and obnoxious. It doesn’t take much to say “please and thank you” or even have a little smile on your face. Not one of the women were friendly and made us feel like they were doing us a favor by doing their jobs. They read through the announcements so fast no one could understand what they were saying (in Spanish or English). While I would use Jet Blue again, I would certainly be hesitant about recommending them. I could not believe the level of unprofessionalism I witnessed. Truly disappointing.

Jetblue 1st delays the flight and then says that group F has to register their luggage, meaning that the total delay can be greater than 1 hour therefore the parking will charge more $$. he lounge they have at airports are so small, so with approximately 5 people it fills up. The seat at terminal really dirty and counter employee not too nice.

Dec. 29, 2024, our flight from Florida to LAX was delayed by 13 hours. After many hours of waiting at the gate, they told us to try and find a hotel (which JetBlue will reimburse) and be back within 4 hours to catch the new flight. We (group of 3) found a shady place but needed the rest very badly. Flight back (first class) we were informed there will be no service. (Another JetBlue’s neglect). Days later, when I requested reimbursement for the hotel, the agent on the line told me I am 4 days late in submitting the proof.

I booked Jetblue for the first time in Sept 2024 for a June 2025 flight. I had to fly from Raleigh NC to NY because our flight to the Azores only flies out of JFK and Boston. I booked my flight to the Azores after securing my flight to JFK, giving us a 3.5 hour cushion between the flights. In Jan 2025, Jetblue cancelled my flight and rebooked me on another flight 2.5 hours earlier (Funny... If they make a change 3 hours or more everyone gets to cancel or change for free!). I had to cancel this flight because I would not be able to make the Jetblue flight 45 minutes after returning from an international flight, getting luggage, passing customs and security, etc.

HORRIBLE service!! Their plane had a mechanical issue and I had this as a layover flight aiming to get to my destination for a very specific time for important purposes. They had us get off the plane after an HOUR sitting there and then said another plane would could at a later time. I had to scramble for a new ticket to get me to my destination because I would miss my commitment (I specifically took a 5am flight and paid extra for this flight only for them to have THEIR plane malfunction). I ended up spending an extra $300 for another flight and JetBlue refused to give me half my money back. I was distressed, crying, running around the airport and having a panic attack. And out an extra $300 which is a lot. All they could do is continue to quote their rules and terms. No offering of any vouchers or help with the other airline or more than $80 back for a $200 flight. Horrible.

JetBlue, your service is beyond disappointing. How is it even possible to have such poor planning and ALWAYS HAVE SUCH A HIGH VOLUME OF DELAYS? It’s clear that customer satisfaction isn’t a priority. Travelers plan their schedules carefully, and this level of unreliability is unacceptable. Get it together, JetBlue—your customers deserve better!

Extremely disappointed in Jetblue. Canceled our flight 2 hours before departure on the island of Turks and Caicos to Boston due to snow. Yet had no flight options for 3 days at least to get us out of there. We got reimbursed for tickets but it does not cover the flight change to a different airline and car rental to get home. Would not recommend.

Unfriendly, rude and unhelpful staff all-around. Not to be recommended for business customers. You are treated like “cattle”. Flying to London, no heads-up at reservation of new visa requirements. First time I hear about it is while trying to board. Only snippy “help” I got was “scan the QR code” at the desk. Every follow up question is met with “can’t help”.

I am extremely disappointed and frustrated with JetBlue. They canceled our flight less than 24 hours before departure, leaving us scrambling with no options. This ruined our plans for my brother’s birthday, and to make matters worse, they didn’t offer any viable alternatives with their own airline. We were forced to book with a completely different airline, and it ended up costing us an additional $3,000—far more than our original flight. The lack of customer support and urgency in resolving the situation was appalling. JetBlue completely dropped the ball, and this experience has made me never want to flying with them again and I will be letting all my friends and family know this is how JetBlue does business.

I flew out of Punta Cana on JetBlue. My family had carry on suitcases so we wouldn’t have to deal with baggage claim. When we were standing in line at the Punta Cana airport to go home we waited for about 20 minutes while others just went to the front of the line and got on before us and the 40 others who stood in line. When we were checked in they told us they had to take our bags for lack of room on the plane in the storage areas. We reluctantly did so. All they did was give us a stub from the tag they hung on our handles. Nothing was put into their system to know it was our luggage. We had to wait 30 minutes for our luggage (again, we brought cart ons to avoid this).

Booked ticket for myself and two kids on 12/24/24 for 1/17/25. Somehow my, the parent ticket was cancelled I think because my son and I have the same name and no I believe it’s called suffix was used to distinguish it’s different people other than one tickets with the same name was for a child while one was for an adult. Anyway so when I go to check in I wasn’t able to and that’s when I discovered my ticket was canceled but never refunded so I call JetBlue and they say they don’t know and to call my travel agent.

Jetblue is falling low in 2025 with all sorts of tricks and misdeals. They taking advantage on so called travel bank to rob people off their credits if not use under they guidelines and protocols. Their flight are pricey and the little benefits people are getting they are eager to take them back. Definitely will start booking with other airlines.

I will never use JetBlue again. They stranded me and my husband twice in the same weekend! Canceled one flight, got us to our destination 24 hours late then were more than 2 hours late for our return trip. They cost us more money than we saved. The airline is a joke. They should be ashamed!

I was on an 4 hour, 48 minute internation flight from Curacao (CUR) to New York (JFK). I had one of the few seats on the flight that had no entertainment, with pictures to prove it. Aside from the fact that JetBlue is operating with faulty equipment, advertises entertainment but doesn't provide it, my major complaint is the way they have handled it. They have offered no compensation whatsoever and the customer service supervisor on the phone (Diana, if that's her real name as she refuse to give me further employee ID) was rude and not helpful.

Hi everyone!, I would like to say I have been a customer of Jetblue for so many years and I have never really had any issue.... Whenever I travel with my daughter the crew members and all the agents always makes us feel special, even when I call for help the agency are always super nice and very patient too, I would like to give a shout out Mr. STAN for making my call and what I called about so easy! He was very friendly and patient, keep up the amazing job Jetblue. Also the ticket prices for all non-stop flights are most time cheaper than the other Airlines....and I love it...thank you all. 🙏❤️

I was traveling with my mother who is 74 years old and receives peritoneal dialysis treatment daily, a life sustaining therapy for kidney disease. I had a doctor’s order giving permission to travel with a Baxter peritoneal dialysis cycler with travel case. I was treated horribly by the aircrew. For starters, I was asked to remove the Baxter machine from the travel case due to the travel case size being too large. There was a pink tag put on the travel case and it was placed on the bottom of the plane. I was informed that I would be getting the travel case at the gate when we landed.

Beyond annoyed at how we are forced to pay for seat selection. My husband and I booked together, we did not select seats because we do not care where we are seated, we just want to sit together. We are traveling with 10 other people who also booked in pairs, they are all assigned seats together. My husband and I are assigned seats 6 rows apart, both middle seats. When talking to customer service, they tell me that the seating is generated based on what is available together which is blatantly false, since there were about 20 seats in the back of the plane still available seated together. They told me they would not change my seat unless I paid the $66 fee to move them both. This is definitely a tactic done to force us into paying extra for seat selection. I am beyond pissed off

This is quite simply a terrible airline. I've had 2 trips with them, to an island in Puerto Rico. In the first instance, after I booked and paid for the flights, JetBlue changed the itinerary twice to a completely impossible one (i.e., the connecting flights were scheduled to leave before the originating flights arrived at the connection!!!). I spent hours on the phone with JetBlue agents who could not get this right. I had to go to my local airport with all the paperwork and the agents were very unhelpful. In the 2nd instance, a flight was cancelled because of snow (likely legitimate), but calling JetBlue to get some other options proved to be a horrendous experience; 3 hours on the phone with various agents, who hung up on me twice.

Unbelievably horrendous experience flying out of St Thomas to San Juan for our connecting flight to Newark. 1) Flight from St Thomas was two hours delayed only to get to the runway and have to turn back to the gate (pilot had to find a gate first) to refuel. 2) Gate agent told us we had to check our carry on bags even though we PAID EXTRA because of limited overhead space. Other passengers in our section of the plane came on with their overhead bags as they just ignored the gate agent request. 3) cost savings of flying JetBlue was minimal and not worth the extra hassle and inconvenience.

I don't know who is operating the website between the Boarding Pass is printed out. It does not reflect the true information. Almost as a Mosaic. In my last three (3) trips I was given E and F boarding group instead of B group. As Mosaic it doesn't give Mosaic group but C. Customer Service does not help, letters are not being answered too. Very sad because this is not what is being promised at the time I am buying the tickets.

I am very disappointed with this airline. Very poor customer service, unprofessional staff, and extremely unpunctual.. They refuse to help or accommodate passengers. Is not even worth it to pay for priority because they do not give the priority benefits. It was very frustrating and overwhelming to have this experience. DO NOT RECOMMEND!!

Customer service at the airport and gate is lacking! All pax waiting at gate, it was switched, no assistance, switched back and agent at gate was rude & directed me to the monitors instead of offering assistance. My kids had to be left unattended at one extreme of the terminal, my mom left without assistance, I had to run between gates to deal with all bags, kids & wheelchair. The flight delayed & an announcement NEVER MADE, I only found out via email!!!! This is such an extremely poor way to deal with customers, I refuse to fly on this airline again because of all the inconvenience caused and lack of respect for customers time, lack of communication & lack of customer service.

Stranded in Vegas last June (2024) after two attempts to get us out of there, both of which put us on the plane, on the tarmac. 1st time well over an hour with it being 110 deg, second time approx. 45minutes, both attempts aborted due to the same reason, blown hydraulic hose. After the second attempt they had us wait around another couple of hours before they told us to go get a room, save all receipts and we'd be comp'd for expenses and to be back at the airport the next day at 8am to receive info on our flight out. That didn't come until after 2pm. So the reimbursement process stars, they reneged and said read your contract policy where they nickel and dimed us on everything. They did however issue travel bank credits for myself & wife of $300 each which sounded okay in the beginning until you try and use them...

Some pros to JetBlue- leg room, and well, not much else but they are low cost. The reliability of this airline is truly pathetic. Often fly from PVD to FLL to visit family. Can't remember time when flights were not delayed. They jerk you around with floating times of departure that are hours different. Flight to leave at 6AM- boarded, problem with door, deplaned, would only take a couple of hours had to get a part from Boston (whaa!?!) but then delayed til 1:30. Ok then it was 12:30 and then it was 5:30 (whaaa?!?!). Not gonna wait 11 hours in airport. Got our bags off the plane and got another flight on Southwest.

We arrived an hour and twenty minutes before departure. Kiosk did not work. We waited in line for 40 minutes for kiosk assistance. By the time we got there they said it was too late, we had “missed” our flight by a matter of 6 minutes. Thanks to the kiosk assistance line. Had to reschedule for a flight 8 hours later. And we ended up paying twice over (an additional $270) for our checked bags from misleading advice from the JetBlue staff. I’ve flown 30 times on many different airlines. Domestic and International. This one’s the absolute worst. We opted for Spirit instead. They treated us so much better than JetBlue staff.

JetBlue used to be one of the best airlines years ago, but they are officially the Worst!!!! They cancel flight but make customers believe the flight is still going to happen. The counter staff was swearing at customers. Customers had flight changed with no notice, delays occur and there is no notice luggage waiting for over an hour. Never again will I fly with this company.

Had the worst experience ever dealing with a baggage issue. Very poor customer service and it shows they don’t care about their customers!! Paid for a check in bag, however that bag was lost from a previous flight so I no longer had that bag to check in (something beyond my control, not like I decided to all a sudden not check in a bag). Spoke to a customer service lady who first said I couldn’t get a refund for it but I could get credit applied that I can use for up to a year. I was then transferred to another lady in the escalation department who was VERY VERY RUDE and tells me not only can I not get a refund for something that was not my fault, but I also can’t get the credit in which I was already guaranteed by the previous lady. I didn’t ask for my luggage to get lost and now I’m being forced to pay for luggage I was never even able to check in. I will NEVER fly JetBlue again if this is how they decide to treat their loyal customers!!

Experiencing repeated flight delays and cancellations is both frustrating and stressful. I have requested reimbursement for today’s flight, which I rebooked with another airline, as well as compensation for the anxiety caused by the delays and cancellation on December 21. Under the U.S. Department of Transportation’s new regulations, effective October 28, 2024, airlines are required to provide automatic cash refunds for canceled or significantly delayed flights.

I had an incredibly frustrating experience with JetBlue. Our flight was delayed four times, resulting in an eight-hour wait at the airport. To make matters worse, the lock on my husband's luggage was tampered with. When we unpacked a few hours after getting home, we discovered that his prescription Ray-Ban glasses and his Ray-Ban sunglasses were missing. It's disheartening and shocking to think that after paying $50 for checked luggage, JetBlue employees would steal from it. I don't usually write reviews, but I feel compelled to warn others. It's best to avoid flying with JetBlue.

I decided to take my wife and 3 small children on a trip to Florida, flying into Fort Lauderdale. Everything went fairly smoothly on the way out from Buffalo minus 1 rude steward on the plane. Due to the fact we have a 4 month old 18month old and 4 year old, we had a lot of assisting devices (car seats, booster seat, strollers) getting this all to the check baggage area was extremely stressful and difficult with only 2 adults. The attendant at Jet Blue in Buffalo said it would be fine if my wife put the kids' coats and stuffed animal in the bag the car seat was in to ease the burden of carrying it all through TSA and on the plane. My wife asked if it was OK to do so on the way home and she was told it was fine.

This airline is the worst! We arrived on time. When we got to the window they told us our flight was already closed. That means they overbooked it. I don't want anything with them. Jetblue is not worth it. I promise you.

I went through the most horrific experience with JetBlue. I booked this flight on JetBlue because, I had one of the most important event in my life on Dec 14th 8pm in New York. I was getting an award for some of my work. I was landing at 2.29pm, so I had enough time even if it gets delayed. Date - Dec14th. Time- 10.29am. Flight#1060. I got an email in the morning saying flight was delayed a half hour so. No big deal. Then another email saying one hour delay. Little later another one saying 2 1/2 hour delay. Still I get to New York around 5pm or so. I will still make it. Long story short, We delayed coming to the airport like hour and a half. We showed up at 11am at 2.30 delayed flight. When we got to the airport, counter had no idea about the delayed. Flight left on time. We were booked at 6.15pm flight. We got to New York 10pm. I missed the event totally. I am beyond upset.

We had the experience of traveling to Boston from Miami round trip, unfortunately our flights with JetBlue was a bad experience, but the outbound flight to Boston was delayed 90 minutes without any explanation, they had us spinning on the runway before taking off, and on the flight back to Miami they left us on the plane for 2 hours so that we could finally take off, terrible experience.

I called JetBlue 4 times for someone to help me to change my flight time. Every time I called and after I spent 40 mins with someone, the phone-calls got disconnected. I was so frustrated. Every time I called, the representative asked me to confirm my phone number but they never call me back after the line got disconnected. The last person I spoke to took over 1.5 hr to rebook our flights (my husband and I). She charged me twice for the flight difference. I thought everything was good to go. But no..

Not good, I paid more money to have a carry on and then they said I have to check it because they ran out of space. I don’t know if they believed people wouldn’t bring bags, but I saw some people put more than one thing in their overhead. They also let the people who got on first to put their personal items up there. On top of that it was an hour delayed. But it was a waste of money and they don’t take care of what they’re checking, they just threw it in and it took forever to get. That was exactly what I wanted to avoid and I never got the money back.

JetBlue consistently changes schedules and offers only vouchers to fly on them again. Although when they have a schedule change, they say you are eligible for refund but when you call to get a refund, they tell you that you are only eligible for a voucher. Why would I want to fly on them again. I usually fly American and must remember to stick with the professionals, not the cheap no-frills brand.

Terrible experience, they are a thief, They just stole my money, they made me paid $50 for a second luggage that they didn't let me take it with me, then they promise me to refund my money, and now they said: NO. Worst customer service ever, rude flight attendance, they don't even give water on the flight, seats are so tight, don't recline. Worst experience ever, I will never use JetBlue to travel anymore.

Who else has been scammed into choosing a "round trip from Orlando to Boston" just to find out after you go thru check out and get a confirmation email. Your round trip destinations are from Boston to Orlando and return flight is from Orlando to Worcester!!!! Not the first time I've been scammed like this from these crooks.

JetBlue, what’s the deal with charging a $25 fee to talk to customer service? That’s absurd. People call customer service because they need help—not to be hit with a fee for simply picking up the phone. This is nothing but a cheap marketing cash grab, plain and simple. Not everyone can sort out their issues through your app or website, especially when things go wrong. Charging people for trying to fix their travel plans? That’s weak. It’s a slap in the face to your loyal customers, many of whom have stuck with you through thick and thin.

Priority Security Scam. Don’t ever buy the priority security option at JFK. The line isn’t open and after paying for this option, they wont refund it. WHAT A SCAM. Taking people's money, expecting a better security experience, but not from Jet Blue at JFK. You can’t offer something, charge for it, and not have it available.

Our experience was awful. Our flight was cancelled a day before our departure and we had to scramble as our connecting flight to Europe on Aer Lingus was out of JFK. It took hours to secure a flight. Their staff is disorganized and boarding a hot mess. The aircraft was dirty. They also make a habit of unnecessarily speaking over the loud speaker at maximum vol which is completely unnecessary and not limiting the message to what is relevant. Instead they go on and on trying to sell and push a JetBlue credit card, points and rewards. So tacky.

I was on flight B6 183 #0183 from JFK to MCO. Since I rarely fly, every trip to the airport feels like a new experience for me. During the flight, I went to find the bathroom and saw a flight attendant, Dee, sitting in front of the restroom reading a book. Unsure if I was in the right place, I politely asked her if this was the bathroom. She stopped reading, glared at me with an annoyed expression, rolled her eyes, and sarcastically said “yes,” making it clear she was bothered by my question.

I don't have the internet on my phone, and I find that's not fair to charge an additional 25.00 dollars for someone to make a reservation that's 83 years old and doesn't have access to the internet. I stated to the operator that my hearing was very poor and I have a hard time understanding your customer service reps. Andrew **

My flight from orlando to newark, flight 2028 was an old plane and the tv, wifi and air-conditioning did not work. Horrible experience. I have been a loyal JB customer so I chatted and called Jetblue to see if they would make it better with miles, credit, the chat person wouldn't do anything and would not send me to a manager, I called and the girl also gave me the standard, we do not guarantee tv or wifi and do not compensate for lack of it. She then hung up on me. I am so disappointed in jet blue. I will now fly united.

I would not recommend flying JETBLUE. I recently got bad info from one of their counter sales people that cost me an extra 200 that I did not have to pay and found out a little later that this person lied to me. I tried to get JETBLUE to rectify the situation and the blew it off as my error. You screw your customers and guess what....You get bad reviews and eventually you don't have any to screw. Thanks a lot JETBLUE. You got me this time but NEVER AGAIN!! Buyer beware!

Horrible Airline with horrible customer service and horrible baggage prices. The baggage prices alone are abusive, they simply charge customers more if they check in within 24 hours of the flight. The customer service reps are very dismissive and do not care at all about customers' concerns. This airline simply takes advantage of clients.

I booked a flight down to TPA for my 33rd birthday and a relative of mine who came up to visit for the event, fell quite ill to the point I did not want to leave them until their significant other was available to get them. Asked kindly to either have my original flight refunded or if they could do a longtime customer an exception for such and all I got back (via some crackhead broken English from a “escalation” team member) that I would owe a $100 for cancelling and would then have to pay a whole new fare. No wonder these guys have been put it the shitter, they are absolute garbage.

Just book another airline. Jet Blue is worst than Spirit. Absolute trash. If it's the last airline available to book your flight you might as well just miss your trip. Never again can these people get my money. I was delayed in San Francisco for 5 hours for mechanical issues they had with their plane. Got to NYC 2 hours after my connecting flight at 1140 pm for these people to tell me I have to sleep on the ground in the airport because they cannot provide me with a hotel room unless I pay for it and they reimburse me. Also would only give 20 dollars for a food voucher after I waited all this time. Initially had to sleep in the airport, missed work the next day all for a service I paid for which they had no problem taking my money but had all problems to make my nightmare right. Yeah just don't even do it with these people. Horrible airline service and the workers are very rude and act like you are begging them to do their jobs

Absolute worst airline. Been sitting in Costa Rica since 9pm last night. Said flight was 449 today. Now 604. Every other airline is flying out. Jet blue sucks and everyone should know it. No food vouchers. No hotels. Just radio silence. The absolute worst airline ever.

Everything perfect but I had a kid maybe like 5 years old in front of my seat yelling the whole flight and nobody said anything to his parents. That's not acceptable to me. I finished with headache when finally arrives.

Jet Blue Airlines is a heartless company! I had to extend my stay in the States because I will be undergoing a cardiac procedure. I offered documentation, which was refused. I was immediately charged $50 to take the case from Travelocity (who will lose my business as well) and also charged me a $100 cancellation fee. I asked for the remaining balance to be put back on my card, they refused. They only will offer me travel credit. I have never used this airline before. I live in Costa Rica, and flew to the States on American. I selected the fastest flight back, which happened to be Jet Blue. I will never use them or Travelocity again!

I can never be too unimpressed with the quality of service at Logan Airport and JetBlue; they never fail to disappoint. When passing through TSA, the guard noticed a missing last name on my boarding pass and immediately told me I needed to go back to the ticket agent. I asked, 'What if I miss my flight?' His response was, 'I don't care; that's not my problem.' I left thinking, what a horrible answer. He could have said anything else.

This is the worst airlines I’ve ever dealt with. They told me on the phone that I needed to come here early in the morning two hours ahead of my scheduled flight in order to fly by standby. I get here two hours early in the ticket desk says it has to be handled online or by phone. They kept sending me back back-and-forth to each other until it was too late to get on the plane. I will never fly JetBlue again.

I flew JetBlue for the first time on October 21st to Maine. My flight was grossly delayed due to a windshield wiper issue... I landed in Boston and was obviously late for my connection to Maine. I had to find a room for under $250 (which ended up being a hostel - horrible bed as Boston is mega expensive) but was told by JetBlue staff I'd be compensated.

Never never never again. Got to the airport 2 hours before the red eye flight and there was no staff at the baggage claim. Boarded the plane on time at 11:10pm PST and was deplaned after 1 hour on the plane moments after being told that there was a 40 minute delay for mechanical issues. 4.5 hours later (4:30am) they canceled the flight and rescheduled it for 16 hours later. Returned the next day for the rescheduled flight and they were delayed again by 1.5 hours. The second delay caused a missed connection of which was rescheduled already once. This entire process has shown that JetBlue has a lack of communication, urgency, and courtesy for their customers. A flight voucher does not give time or money back. Don’t ever fly unless you have nowhere to go and 4 days to get there.

Jetblue separated our six-week-old infant from his parents when a Jetblue agent booked seats for my wife and I over the phone, approximately one month ago. The agent did not explain this to us (that he was separating myself from my nursing wife and baby). When we contacted Jetblue, attempting to resolve this apparent conflict between Jetblue's conduct with its own policy, Jetblue blamed us and let us know that it's merely a convenience for a parent to sit with an infant and let us know that Jetblue isn't willing to do anything for us.

I will never fly JetBlue again. Both my arriving and departing flights were delayed by 2+ hours due to “maintenance issues”. That does not give me confidence in the safety of this airline. The staff were nice but it was clear that they themselves did not know what the issues were and how long it would take to resolve them.

Jet Blue not only lost my family's luggage, but charged me for an extra bag (that did not exist). I know lost luggage happens and we're not the only ones to experience it. We followed the rules and logged a case immediately at the airport. Used the portal and were told one of our bags had been located. However, none of our bags were returned for another four days. One was completely destroyed with product everywhere. Unfortunately, we had two-weeks worth of clothes and toiletries/personal items in our bags and so had to go without and/or replace while we waited. Even shopping at the cheaper stores for simple toiletries these days is expensive, but we went out of our way not to go overboard. I was told we would be reimbursed for these items.

I had planned a trip to CT from FL and flying AA to CT and returning to FL on Jet Blue. The day I was to leave for CT, hurricane Milton closed Tampa Airport. I was refunded my money from AA. I tried to cancel the flight on Jet Blue and was unable to access their website. I called the day after my flight had taken place and spoke with a customer service rep. I informed her of my situation and she proceeded to tell me that I forfeited my seat and the money for my ticket was gone. I again explained that I lived in FL and I never made the flight to CT due to the hurricane and closure of the airport so therefore I was unable to take the flight on JetBlue. I also informed her I could not get on the website.

This is my first time using JetBlue, and I'll never use it again. The flight down from New Jersey to Florida was not too bad. The stewardesses were very friendly. Everything was great. The way home was horrible one and a 1/2 hours waiting in airport 2 and a 1/2 waiting on a plane with no air conditioning. Stewardesses were rude and just terrible. I'll never use them again.

My experience was horrible, customer service personnel are useless. I was scheduled to fly from NY to Fort Myers Fl. for my anniversary on 10/16 but due to Hurricane Milton I was no longer able to go, because the family member we were staying with unfortunately lost his home, and hotels were no longer available. The airport was closed until the 16th. I contacted JetBlue on 10/12 and asked if I could cancel my flight due to the situation, they agreed but were only able to give me a refund towards what they call a travel bank. Which means I need to book another flight within 1yr of my original booking.

I ordered a trip online and while trying to pay for a trip I was met with two error codes. Only to find out I was charged for the two error codes. While trying to get my money back that they falsely took from me. They kept running in circles with me and going back on statements they previously made. Each person I spoke with had something different to say. I'm twenty years old and they are obviously trying to take advantage of me. I'm not letting this go. I lost a lot of money due to this. I have bills to pay. Yet they stole hundreds of dollars from me. The customer support sucks at Jetblue and is no help whatsoever.

I need to request a wheelchair for my upcoming flights. Tried to do it online, but after an hour I realized that It cannot be done online and need to wait 120 minutes to speak with an agent. Unacceptable customer service.

I booked two tickets for a surgery I had in Miami, the surgery was canceled. I canceled the flights two weeks in advance, JetBlue wouldn’t refund my money, the only option was “flight credits”. $624.40…. I will NEVER use their airline again! They are complete crooks!

Very bad experience with JetBlue on Friday from LaGuardia to Atlanta. Flight was meant to depart at 1:30 but departed 4:30pm. The staff were very unprofessional and kept on changing their excuses why the flight was delayed. To make matters worst, there was no care for customers during the long delay. It’s sad to see how quickly JetBlue’s brand and reputation have eroded. They do not value their customers and my family and I won’t be traveling with JetBlue anymore. My advice to you: avoid this airline if you can.

Some of the worst and uninformed employees I've dealt with. My father was booked for a flight with special services because he has trouble walking. At the airport the kiosk wouldn't let me check him in because of that. When I asked a JetBlue employee they directed us to the help desk. After wasting time in that line we were told to go to the special services desk. After which we were directed to wait in another area so he can be taken to his plane. Of course no representative is there to inform you of what's going on. By the time they came to get him it was too late and he missed his flight. We were also informed that they didn't have enough employees to work the special needs section. Utterly ridiculous that his flight was missed due to the incompetence of Jetblue employees.

I am a Florida resident and had to evacuate because of Hurricane Milton. I had a trip to New York planned and obviously could not leave Florida to go. I canceled my JetBlue flight home because of the storm, they refused to refund my original form and would only give me a travel credit. “There is no waiver in place for that date” meaning the flight was after the storm so they wouldn’t refund my money. One of the largest storms in history and absolutely no help. Life threatening circumstances and no help or empathy at all.

Worst airline to book a trip. I bought a round trip paying extra for my seat and also for my bags. They cancelled my flight based on weather issues, and they refuse to refund the money I pay for the bags or for the upgrade seats. Don't waste your money with this Airline, customer service today 10/09/2024 10am was not helpful at all.

I travel every month for work. I have been traveling for years (multiple different airlines). I wanted to try the airline. Already have 30 miles (their reward program). Turns out if you don't buy more expensive tickets rewards just don't apply. They don't care about actual loyalty. Just build your miles and rewards with another airline.

I booked my flight with online travel agency and got my itinerary and boarding pass when I checked in at the airport. I went as far as boarding the plane and minutes before take off I get taken off the plane and missed my flight because they realized the travel agency who booked my ticket their credit card declined. So I had to pay double the price to get to my next flight and to make it to my appointment.

Jetblue has a bad habit of changing flights after consumers book and pay for them. When the changes conflict with work schedules, consumers are forced to cancel. When they rebook the flight to the same destination, (cancel and reschedule due to work schedule) customers are charged more because the cost of the flights are higher than when they first booked them. Jetblue needs to stop playing games. They have already rescheduled my trip twice already. This also affects the cost of parking as they times need to be adjusted.

Charged me 45.00 dollars for carry on small luggage, for I did not take it inside because of an expensive perfume I carry. Delta took it for free on my way to washington DC from boston. the main point is that Delta is free and jetbleu is $45.00. why would I take it next time? That was my last flight on Jetblue.

If I could give 0 stars I would! I'm extremely upset and disappointed with JetBlue's customer service!! They are horrible!! Also regarding their credit policy. I had a credit that I wasn't informed would expire after just six months, and because of this, I lost my money. There was no clear communication about the expiration date, and when I contacted customer service, they were unhelpful and refused to offer any resolution. It's frustrating to feel like the airline is taking advantage of customers by not properly informing them about important details like expiration dates. JetBlue's lack of transparency and poor handling of the situation has cost me money, and I'll think twice before booking with them again. They clearly don't value their customers!! Extremely horrible won’t be using JetBlue again!!

IF I COULD GIVE 0 STARS I WOULD. I WOULD RATHER SWIM FROM AMERICA TO EUROPE THAN FLY WITH JETBLUE. I planned a trip to bring my daughter to Europe, for her first time (this was a big trip for us), for 3 weeks beginning 7.20.24 and ending on 8.10.24. We had a flight from Tampa Florida (7.20.24) to Amsterdam, Netherlands; with a connecting flight in New York, and our end destination in Germany(7.21.24). We paid for 1 large check bag for the both of us. Upon arriving at Amsterdam airport, we waited for our luggage for quite a while. When we could not find our luggage, we asked an employee and he informed us to watch the tv screen above; when it states unloaded or finished (something to that effect), all the luggage will be off the plane.

I would give this airline zero stars if I could. Their service is garbage. They changed my flight to depart an hour earlier than scheduled and because the change is less than 2 hours, they refuse to refund me. Ridiculous and unacceptable.

I had flight scheduled 26 Sept from Orlando to Newark. Hurricane Helene was going to hit. JetBlue issued a waiver on 24 at 4 pm. Stating no charge to change or cancel due to storm. By now no flights out of Orlando or Jacksonville left on 25th. So I was able to grab flight out of West Palm. So I drove 3.5 hours to grab that flight only to be charged 150 per person as they stated West Palm not a correlated airport. Meaning West Palm don’t qualify for this waiver. So JetBlue would rather see us in danger than honor a change. I called on phone over an hour to be told sorry I should have known better. Anyone who flies this airline should realize they don’t care about safety of their passengers. They are full of corporate greed. Very upset Steve

I've been a loyal JetBlue customer since they first started service in the '90s, but they just keep getting worse and worse. The tvs and flyfi that they brag about never work, the snacks that they brag about have changed and are inedible, and they treat their customers like garbage. I have spent hours on the phone trying to clear up issues with incorrect charges and maybe 20% of the people working there have any idea what they're talking about. Their gate agents are rude, and they let people take 3-4 large carry-ons on the plane so that the people actually following the rules end up with no room to put anything. They are a mess and every time I think they can't surprise me anymore they hit a new low.

I took a nonfull JetBlue flight from New York to Chicago yesterday. I noticed a few people getting on with 3 large carry ons but wasn’t sure if Jet Blue had different rules. I got on the flight with my carryon which is 20x8x12 (well under the allotted amount for carryons). I put the carry on in the overhead and my backpack under my seat. Next I noticed a few more people getting on with more large roller bags. My small carryon was removed and my bin space was replaced with a much larger roller bag (most definitely not within federal carryon regulations). I was told that my bag would go in front.

I am the owner of a Travel Agency and I serve clients every day, which is why I have to write this. Yesterday I had a very bad experience with the treatment and customer service of Mrs. ** in JFK Airport in New York. I don't know if I'm writing the name correctly, for which I apologize, but she doesn't have the capacity or the education to serve the public. It's a shame that in an airport like JFK, where millions of passengers pass through, they have a person like her serving the public at the Jetblue entrance, which makes passengers like me think twice before buying with Jetblue again and having a stopover at that airport. She is rude, without any humanity, treating everyone in a bad way, not just me, who felt discriminated against for my seat, when I went to ask her for information about the location of my husband's and my seats, which she intentionally, I don't know why, placed us separately.

The crew is curt and rude. Unable to anticipate that about half the carry on bags they let passengers carry on would not fit, which took time and logistics to sort out. Then had attitude of blaming customers for time taken to board. Huffy with flyers who were being polite.

I don't even know where to begin.... I have a Down's Syndrome brother that is obsessed with Harry Potter. I arranged a vacation and booked through the Orlando Resorts website. The trip was paid in full and we were both very excited to go. Unexpectedly and unfortunately my brother had passed away two weeks prior to the trip so I needed to cancel it. I got a refund for everything but the flights. The Universal Studios Resorts apologetically told me that they were not able to refund the airline tickets per the airlines guidelines and for me to cancel through them. I called JetBlue and explained the situation and all they would offer was a flight credit. I thought about it for a couple days and decided that I would book the same vacation and take my granddaughter who, as well loves Harry Potter. So, I called and rescheduled through the same agent. I only needed the hotel and ticket package since I had the flight credit.

The staff at the airport and on the plane are horrible. The culture of this company is not to make the traveler feel safe and welcomed. It is a money grabbing, take what you get, sit down and shut up kind of experience. If you are looking to travel and have a good time, do NOT begin and end your experience with this airline. It will leave a bad taste in your mouth for travel. I do not see this company lasting unless they change their ‘tude! If I could leave negative stars I would but 1 is the lowest I could go. It’s worse than that! Spend the extra few bucks and fly with someone better.

From customer service at the airport, to the customer service on the phone. It’s one of the WORSE airlines I’ve ever flown! Got canceled d/t weather to NOLA, got rebooked the next day, got to the airport 15 mins before we were suppose to board, we got canceled, was told to go to information desk… Was told I could go to MSY later, was also canceled. Called customer service because I want a refund for the flight I never got on. Was told I was supposedly rebooked for a connecting flight to JFL to Fort Meyers…. I NEVER got an updated itinerary or any information regarding this change!! I’m canceling my returning $88 flight & will NEVER fly JetBlue again!!!!

Lousy service. Poor attitude from flight attendants. Never fly them again. The captain won’t allow people to sit on empty seats claiming it’s for aircraft weight balancing. But if you pay then it’s ok and no issues.

I wonder how much customer service training flight attendants receive prior to flying for JetBlue, but flight 2201 from JFK to Fll on 9/13 had the rudest flight attendants onboard. When trying to get the attention from one of them she snapped at me asking me to wait. It’s not what you say but how you say it. As I sat in my seat both flight attendants passed my way offering beverages to everybody but ignoring me, like on purpose. I was shocked.

This is something from frequent flyer and someone that has used Jetblue in the past and been very happy. The crew was good and polite. The plane on the other hand had worn out seats and the monitor did not work, overall dirty seats had crumbs and was just worn out and seat was definitely beyond the life expectancy. Please I understand that some older planes get used but for the love of God please have the cleaning staff do a better job. I only fly Jetblue when it’s only available and have had great experiences in the past but this flight from Buffalo to Boston was not a shining moment.

One bad apple spoils a bunch. When there are more than 5 passengers missing and the gate agent closes the gate door more than 10 minutes early, that's unacceptable!!! Melissa, at Hartsfield ATL on 9/10, then had the nastiest disposition and has no business dealing with customers!!

Why do the airlines treat consumers with so little regard and respect?? Here we are the customers who are barely given proper reasons for delays as we are not owed a proper explanation as we are keeping their business and jobs afloat!! It is disgraceful and disgusting that the airlines lines JetBlue thinks it is acceptable to treat consumers without any type of regard or courtesy!!!

We missed our connection at JFK due to "weather" and so we could not make it from Boston to Bozeman. We decided to not get on the flight out of Boston since our connecting flight had already taken off from JFK. Our luggage was sent to JFK anyway. This is frustrating, but it happens. What follows had no need to happen. We waiting in line for about a half hour to talk to a Jetblue agent, who said there were no more flights that day that could get us to Bozeman and the flights the next day were also sold out, so we would have to wait two days to get on other flight. We were told there was no other options. This all happened while we were waiting for our delayed flight to arrive and take us to JFK. At this point there was still a chance we could make our connection at JFK if that flight was delayed. It was not.

Every time l flew this airline, they have been late. Into New York, into the Dominican Republic, into Boston, etc. They also change your flight times and airports without warning. The last change was making the departure time 5 hours earlier. They charged me 25 dollars to book that flight, and didn't refund the charge when l had to cancel. You also can't book 6 months in advance, because their flight information is not valid or up to date. I am also a credit card member.

Jetblue has become Frontier with a tv. It will be the last time I travel Jetblue. They charged me for my seat then sent me a email saying I couldn't bring a carry on and I would be charged at least $65 at the gate if I had a carry-on. Shame on you Jetblue. You used to be the best airline, now you're just like everyone else. Say goodbye to my business!!!!

This is one of the most challenges airlines with flight performance. An average of 2 hours of delay leaving Chicago for New York and similar 2 hours back to Chicago. Only one gate in Chicago available that Jet Blue uses which means if two flights arrive at the same time one will have to wait till the gate is cleared.

The airline is crumbling apart. Between lack of customer service and no problem solving skills Jetblue is no longer a reliable source of transportation. Front gate desks are abandoned. Landing gates assist poor. Too many last minute gate changes making it confusing for the customer. And phone service are terrible. As things get more expensive their services get worse. Save your money! I got mislead charged extra for a seat fee. Suggest there were no seats available when the first flight was half empty.

You’re better of flying Spirit, this airline is THE WORST, and I fly quite a bit. They ended up overbooking our plane, causing a delay of over 45 minutes, while leaving the cabin doors open in the humid/hot weather of Punta Cana. Wifi did not work, and the flight crew was THE RUDEST I’ve ever experienced. Will never fly with them again.

This airline needs to step up their service. I flew to Asia and back. I do this every 6 months. When I get on a plane the seat has a pillow a blanket and earbuds for the tv. When I got in JetBlue nothing on the seat. After take off they asked if we wanted earbuds. I was like sure then the guy tells me it’s $7. I’ve flown United, Alaska air, Eva air, and Singapore air. Jet blue was the only one charges for earbuds. I was cold but was again to ask for a blanket they might charge me for it.

I flew from JFK to Jamaica this past week and had a subpar experience. The wait times were ridiculous and the ticket agents were rude and seemed to be dragging their feet purposely. We stood on what we thought was a line for over 20 minutes only to be told when it was our turn that the line was elsewhere and that we needed to join a different line. In addition, the airline damaged my bag and refused to take accountability when I filed a claim. Furthermore, we flew with three kids under three only to arrive at the gate and be told that our stroller was sent through to baggage claim instead of being held at the gate like is customarily gone. When we asked for help (ie wheelchair or cart) we were told they could not help us. We had to carry our bags and three infants/toddlers through the airport at 1 am! Total nightmare!

Today I boarded flight 1357 Jet Blue at JFK on August 28, 2024 at 956 pm. Very disappointed to be late over an hour sitting on the plane to then hear the flight Attendant say there’s 30 planes ahead of us before departure. My daughter being worried asked me to get her headphones. I ask the flight women attendant if we can get a courtesy headphone for my daughter to use. She said, "Yes. We usually charge but ok." That it can take up to 5 hours to leave because of the runway. Then another flight attendant male comes over and says that will be 7$. I said, "She said courtesy." He said, "No. We will charge you later." I said I would make a complaint on him. He replied, "Go ahead. You're wasting your time." The flight was completely empty now I know why! Very disappointed on how that male attendant spoke to me and how he said, "You're wasting your time complaining," as if we are not valued customer and deserve respect.

Third time this company canceled our flights. They continue to say it is weather related each time but yet, you see all other airlines flying away while you are stuck with JetBlue trying to get a new flight. This last cancellation cost us $900 extra per person because we had to get last minute tickets with another airline to get to our destination - we were hosting an event and all the guest were there already except us because we made the mistake to fly JetBlue again. We didn’t even get a refund for the canceled flight. WORST AIRLINE - NOT RELIABLE.

OMG are you kidding me JETBLUE? What else can you charge for? How about a seat belt charge? Bathroom charge maybe? Oh I know, an on time flight fee! Oh wait, you would never be able to collect on that fee. However, you were able to increase your bag fees from $35 to $50 per bag, delay my flight 4 times, and still try to charge me $2 for BLOODY MARY MIX…yes MIX, not alcohol, just flavored tomato juice. Get it together JetBlue - experience is everything, and mine SUCKED!!!!

In February, 2022 my son became very ill while in the Dominican Republic. My husband and I purchased over $4000 on Jet Blue to get us there to help in an emergency situation. On our way to the airport his doctor told him to get checked out of the hospital and get home to NY asap. We cancelled our flight and received that money as travel bank money. Since then I have used my travel bank money for four trips for myself and my husband. I have booked Jet Blue for two trips with money from the Travel Bank. July 10, 2023 I purchased for May travel for a cruise. Jet blue cancelled the nonstop travel from Seattle to JFK Conf # **. I had to purchase another airline ticket home Seattle spending over $500. I then purchased a round trip ticket from JFK to Dublin. Conf # **.

I absolutely do not recommend this company for flights, they canceled a flight saying it was weather related but the weather was fine and then refused to refund my money when I had to pay an additional $550 for a car rental! Trash!

I have never experienced such atrocious customer service. My daughter and I arrived at our gate at 5:31 for a flight that left at 5:45. We were winded and sweating from running all the way from security (long story, but a series of unfortunate events made us late), and none of the FOUR MEN who were standing at the gate would look us in the eye or acknowledge us. They ignored us until I got their attention. "Oh, you've missed your flight," they said, gleefully, taking great pleasure in telling us this. Because the cut-off for boarding was 5:30, they told us, we'd "missed the flight."

I called in to schedule a flight and the lady on the phone put me on a flight or the incorrect week. When I called back the next day asking for a refund I was told that it is against policy and that I could only get a credit (that I no longer needed). Then they told me that I booked it wrong, as if I do not know the date of the flight I was supposed to be on today. Maybe the lady putting me on the flight did not hear me correctly but this should not be put on the customer. Unfortunate experience.

I flew from JFK to San Francisco California. It is a 6 hour flight. I like to do work on a long flight so when I booked the flight I made sure it had wifi. Lo and behold I got on the flight and it was not working, It gets worse, so no work so let's watch a movie. I bought a headphone to watch a movie to help pass the time and guess what. The volumes on the entire jet was not working so I paid for a headphone and I can't listen to any music or movie. I will tell you watching a musical with closed caption was different. I contacted Jet Blue customer service and was told they can't offer a voucher because it's free entertainment and pretty much couldn't care less. It shall be the last time I will travel with Jet Blue.

Terrible customer service (Erika from Ponce Puerto Rico PSE). Delayed flight from Orlando FL to PSE 4 hours. Delayed flight from PSE to Orlando 2 hours. Canceled 3 times. I arrived early for my flight from PSE to MCO and the flight was full with no space and they cancelled me for the 4th time. I paid for a seat in row 12 and they didn't give it to me, they put other people in it. I had my youngest daughter, 14, in row 22 and I was in row 4 when I paid for a seat. TV didn't work. Contact me: **

I lost my connection as my flight in JetBlue had a delay of 3hrs, I asked for compensation no answer yet. Since I arrived there is no people in the box to register to help you. I don’t recommend to fly in this airline.

What started out as a 1st time trip for my 15 yr old son to experience NY City for the 1st time turned out to be a nightmare. After arriving at the airport at 1pm for our flight to depart at 4:30 from LGA. Our flight was delayed several times. Finally cancelled. We were advise we needed to go back to departure and rebook a new flight. Mind you it's about a 10 minute walk with your carry on luggage. Get there and you hear the staff telling other staff members "No compensation, no vouchers for meals" in front of passengers who 1 are already frustrated 2 not that I was worried about a meal voucher or compensation. I just wanted to get home. Booked another flight, waited another 4 1/2 hrs for that flight to be cancelled and told you need to go back to departure and rebook again.

I travel frequently, and I have never had such a terrible experience as I have with JetBlue. I will never fly with them again. With how they handle delays and cancellations, it’s shocking that this airline is still in business. JetBlue outright cancelled one of my flights. I re-booked, after standing in line for over an hour. Then, that flight was cancelled, hours later. This airline offers nothing, and I do mean nothing, to stranded customers. Because of JetBlue, I lost two full days of my trip and spent an unanticipated $800 in order to salvage any part of the trip (JetBlue, you owe me a lot of money). The airline is also saying it won’t refund the flight they cancelled, which is against federal law. I will avoid this airline at all costs in the future.

Recently experienced a very upsetting situation with their carryon policy which I was willing to pay and was not allowed since my fare did not allow it and when I requested a fare change was not allowed. Their site published a policy that at gate carryon can be paid… They refused to let me pay and forced a more economic option of checking in the carryon bag. And here I was thinking that Spirit and Frontier were the bad airlines… They responded a lot better than JetBlue. Never again will travel with them.

My ticket clearly said terminal A. I go through security and they said terminal A was on the other side of the airport. I ho back on tram to find out the terminal was changed to E. I had to hurry back on tram because my flight was boarding. Security let me in front of the line and saw I was disabled. The lady brought my suitcase to the correct place. I get on the plane and the TV was not working. This airline has gone down the tubes.

TERRIBLE experience while checking in baggage at P.R. The woman behind the counter was just nasty with everyone. Left us standing at counter with my credit card & $220.00 as she walked away without saying a word, knowing we were already running late just to go yell at a senior about extra charge for baggage. After several minutes another employee asked what we needed. NEVER using JetBlue again. This was not the 1st time. They obviously hate their jobs.

This review is based on the three flights I was on this week. The first flight was okay on arrival and departure time. I staff seemed uninterested in helping and had zero motivation towards the work they were doing. The second flight was terrible. The first sign that I should have taken note of was how unhappy and moody the staff seemed when we boarded. The plane also appeared hot and dirty. This was flight 1604 leaving from San Juan, Puerto Rico on 8/15/2024. I am not sure of what the delays were since several different delays were announced. Delay number one was related to pilot issues, then a flight path, then again more pilot issues, refueling, hot, and uncomfortable. It took more than two hours or delays on a hot flight before anyone was offered water. (WOW!) I almost had a medical emergency due to the heat and my asthma.

After reading some of the other reviews on here I realize I should have checked this website before booking our flights with Jet Blue. On our way home from Puerto Rico we had a layover in Boston. Our flight was scheduled to leave at 5pm. At 450pm we still had not boarded and I asked the gate agent if the flight was still on time. She replied probably not because we cannot locate the Captain. The plane did not board till 515pm with now scheduled takeoff of 530pm. As the plane was approaching the runway we were notified that we would be delayed because of weather in DC. Pilot said we are waiting on the runway for the weather to clear. While waiting the plane lost all power. Then we had to taxi back to the terminal and have maintenance check it out. Delay after delay later we finally take off at 1030pm back to DC. We land at 12am only to be delayed again by a plane being at our gate. By the time we make it home it is 2am.

My recent experience with JetBlue was nothing short of a nightmare. Without any prior notification, our flight was rescheduled to a flight four hours later, a fact we only discovered upon arriving at the airport. What made this situation even more unbearable was the behavior of JetBlue’s supervisor, Pascual **, at Fort Lauderdale Hollywood International Airport. His conduct was shockingly unprofessional and outright disrespectful. When I calmly approached the customer service line to address the issue, he rudely told me to get out of the line and began yelling at me for no reason. His aggression was unprovoked and wholly unacceptable.

If I could give 0 star I would. JetBlue successfully destroyed my planned vacation in Aruba. I was planned to fly on August 9, 2024 on JetBlue flight #557 from JFK. Took off about one and a half hour late and about one hour in the air the pilot announced that we were returning to JFK because of some technical problems Aruba airport was closed. At JFK we were told to wait because at 4:27 pm we would take off (again). 47 minutes before that time we were told that our flight was canceled. We were also told that the airline will arrange the next day our travels. 12 minutes later JetBlue informed us in an email that there was nothing available for the next day and were on our own.

It's very important to let other know that JetBlue doesn't care about the customers. I flew with JetBlue to Nassau Bahamas from JFK Airport on August 4th. I was left stranded for three days and had to keep rebooking and find hotels to stay at due to their cancellation. On Tuesday August 6th I sit on the airport from 1pm to 10pm just to be told that the flight was cancel and we have to leave that airport. I am begging other that work hard for their money and purchase ticket with JetBlue to please please use a different carrier. They have no compassion and they definitely don't care about their customers.

On August 1st, 2024, my Flight going to Jamaica was good, but the return flight was a disaster. On August 6th, 2024, my return flight from Kingston Jamaica got off to a late start. When the flight was ready for boarding it was announced that the airplane had mechanical issues. This kind of information should not have been on the loudspeakers, after the flight left the gate, the pilot had to return to the gate because of burning oil smell. After the issues were resolved the flight took off.

Had a flight from LAS to BOS a boarding pass and 2 seats. Upon boarding we were pulled aside and told our seats were not available. Told sorry this happens due to heat. There was other people there unfortunately we had confirmed seats they didn’t, however they were allowed to board as a family of 5 and me and my wife were left behind. My wife has a terminal illness and the extra 4 hour delay was bad, but to add more they made an unexpected fuel stop in turbulent weather my poor Wife was nauseous the entire trip home.

I’ve been a loyal JetBlue customer for as long as I can remember but JetBlue is making it really difficult to stay a loyal customer. My review comes not from a one time experience but from numerous experiences. Overall, you will encounter a ton of delays. That’s the real JetBlue experience.

Very disappointed in a recent trip. We had paid extra for seats where the TV's didn't work and the tray tables were all broke. We also had our flight home cancelled. Although we were able to rebook, that flight was delayed over 5 hours. Very little communication from JetBlue and not even water offered as we were at the airport for 14 hours. Disappointed in the customer service, as I have reached out several times to see if there is any compensation offered.

This is was my first time flying Jet Blue, for my return flight, I was informed at 11:23 pm that the flight was canceled, which was suppose to depart at 7:30 am. They rebooked us to the next at at 12:55 pm and stated on the new itinerary a hotel was included. I called customer support to get clarity regarding the hotel and was informed to go to the airport and speak with the JetBlue representative. Once I arrived at the airport, I was informed there was no hotel included regardless what the itinerary stated. I was also informed there was no earlier flight.

Jetblue is the worst ever. There is never a time their flights don't delay. Every other airline is taking off except for jetblue all the time. Why is this always an issue and why can't it be resolved? For my flight to jamaica they delayed 3 times and moved gates 3 times now for my flight to go back home they delayed 3 times already. Was suppose to be home by 9 pm tonight. Now I won't be home until 2 20. Well at least for now. Who knows? They might delay again and am really pissed off because I Have class in the morning and a exam. So disappointed.

I have traveled with many airlines, but my experience with JetBlue was by far the worst. I have been flying since I was five years old and have never encountered such issues. Other airlines managed to accommodate passengers, but JetBlue failed miserably. This airline is unreliable. They portray themselves as cautious, but it's just a facade. I watched other airlines depart and make connections to the same destinations we were trying to reach, yet JetBlue failed to do so. Their excuses and delays were unacceptable.

Horrible. Horrible. Horrible. Never would I choose JetBlue again…. I’m a plus sized person so for comfort I purchased 2 tickets. Well let’s just say when I boarded my flight the plane was old and the armrest were not removable, therefore my second seat wasn’t of use to me (oh and nothing else worked on the plane either Wi-Fi and TV). Afterwards, I contacted JetBlue customer service for assistance regarding getting a refund for my seat that I could not use and nope they wouldn’t issue me a refund. Horrible planes and horrible customer service.

JetBlue is a trash airline. A cancelled nonstop flight is forcing me to miss a job worth $350. I now have a 5 hour layover, food costs for said layover and lost income. Not only does JetBlue refuse to compensate for any of this, they won't even compensate for the loss of a nonstop flight. Again, a trash airline run by incompetent people. Avoid them like the plague.

So this was my first and definitely the LAST time traveling on Jetblue. My flight was to leave Fort Lauderdale on July 23rd. My wife and I tried from the 18th to change the date of our departure to July 28th. The app was down and on the 19th we held for over 40 mins on the phone until we finally got in touch with someone who said he was making the change and the cost to change the flight date $116 per person. In the App chat, a representative told us the changes were made and all was well. We made the payment and two days later the money was refunded but the changes were still there. Ok, 24 hours to our flight we received a phone call to say they are not sure but the payment was canceled, and we now have to pay $141 per person.

If I had a place to add 0 star, I would have done that. They cancelled my flight 2 hours before departure without any notice. I had to cancel all my programs and even find an accommodation until I get my next flight. They denied the compensation as well.

HORRIBLE ALL AROUND. My last 4 flights were delayed or canceled. Every year they raise their prices and service gets worse. How hard is it to stay on or close to schedule? Waste of time and money. Extremely frustrating.

Worst airline I have ever tried to book with. Traveling with my daughter who has a small miniature dachshund. We called prior to booking and were told by a Philippines rep there were 6 pet places available on board which we could then book and pay for on their site under “seats and extras”. Uh no, there was no field to do it so we called back - another Philippines rep said to go ahead and book and call right back.

I took a trip to Puerto Rico on 23 June 2024 on Jet Blue. My trip from Buffalo to JFK, New York, NY, was fast. It took at least 45 min. The trip was quick, and I made it on time. When I took my plane to PR, it took 3 hours waiting at the JFK airport and 3 hours to get to the island. I wasted one whole day of my vacation taking a plane. That is unacceptable because I spent much of my hard money on vacation. I think Jet Blue needs to do something regarding these types of flights. If I am making one stop to catch another plane from point A to B, I should not have waited too long. I can understand an hour or an hour and a half waiting, but to wait three hours, come on, is too much. At last, I got some refreshments and watched a movie for free. I believe Jet Blue can do much better.

Had a flight from HPN to FLL that was delayed originally due to weather for over 5 hours. Plane we were waiting for finally got to HPN at 1am when we were told that the crew timed out and that there was no stand by crew so our flight was cancelled. My husband even asked the gate crew if they were at risk of timing out 4 hours earlier and they made no effort to get ahead of this issue. Everything in the airport was closed at 1am and no other JetBlue flights were available until Wednesday (cancelled flight was a Sunday).

There is no words that can truly express the traumatic mess and unexpected additional out of pocket cost we had to pay out. Our flight was schedule to depart at 5:42 PM from San Juan. We arrived at the airport approx 1:30 pm. Our flight was delayed several times. Then we were offer a $12 voucher from Jetblue. Which didn't cover the cost of much. Approx 10 pm we were then advised that our flight would not be departing till 2:45 am. JetBlue enough is enough!! By my request our flight were switch to another city where we had to rent a vehicle to get home. Now, I have to drive to the original airport to pick up my vehicle which is an extra day cost; that's 2 hours away from my home. Then advised they are sure if I will be compensated to the mess of an experience. (Car rental, gas, time, stress, anxiety, additional cost for to pick up my vehicle but they don't know if I can be compensated!) Foolishness.

I was charged at the airport for baggage for my traveling companion as well as a future flight. When I called to claim that I had a benefits card they kept claiming that the credit card I have has no such benefits. After 40 minutes, they confirmed that I did have the benefits but that they couldn’t honor it because the flight was already issued and that the tickets were purchased separately even though it was the same flight, same true blue number and same true blue plus card. The representative even tried to get me to cancel my reservation, which was purchased at a discount, to get a whole new reservation at full price. I asked for a supervisor and after another 20 minutes Julie ** was no help. I was true blue all the way until now

Their customer service is not helpful at all. Policies regarding cancellations are unclear and there is no accommodation for medical issues that prevent you from flying. They do not care about their customers and refuse to escalate issues to resolve them completely. I will never book with this airline again.

In a flurry of trip planning, we apparently made a reservation for 2 one-way tickets for my son and his partner on Jetblue for 7/1/24. Jetblue never sent me, my husband, or my son an email confirmation of the ticket reservations nor was there any communication regarding the flight. When we were finalizing plans, I checked my Jetblue account and my email account and found no trace of a reservation, as did my son, so we thought we had not made one after all or it didn't go through.

Our recent vacation to Jamaica, booked with JetBlue, turned into a nightmare due to a series of unacceptable issues that marred what was supposed to be a relaxing getaway. To start with, JetBlue canceled our flight not once, but twice, before finally rescheduling us for Sunday, July 7th. This caused immense stress and uncertainty, especially since we had meticulously planned our trip.

JetBlue is literally turning into a Spirit Airlines!! The flights are run down, most have no first class, charge you a fee to speak to customer service over the phone and chat like that is crazy!!! The bag fee increased, literally trash.. Unfortunately I have one more trip with them at the end of July. After this will not be booking. United Airlines is better at this point!! Customer service at the airport sucks too!! People is better to invest in private flights!! Stop giving companies money when they don’t even value their customer, they only care about making money not placing their customer's need first that is literally feeding them. Without your customers JetBlue wouldn’t be JetBlue. I definitely see them merging with another airline very soon or going bankrupt.

No customer services support, waiting time 90min, no info on cancelation, no help. I will not be using this airline and will let my friend's families and everyone know the service that customers get from Jetblue.

My flight with JetBlue got delayed, waited at airport for over 6 hours, then the flight got cancelled. Called customer support. Not answering or helping me out at all! Nobody care at JetBlue, good luck if you choose JetBlue.

Flying on Jetblue has been a very traumatic experience. With the travel delays, and cancelation. They do not care about where you have to be at the time. They only care about the money you paid, not the customer in mind.

JetBlue stood out and above other airlines in its class. They even made some of the big companies look bad in comparison. JetBlue built a cult-like devotion from its loyal customer base. And rightfully so! They were better in every way. The cult following was nearing the loyalty of the greatest companies like Apple and Nike. But somewhere along the way JetBlue and Boeing got lost or greedy, or both. They realized that they could maximize profit by providing an inferior product because of the tremendous reputation that they had grown. This didn't happen overnight. You see, smart MBA's work things in a way, over time, where you don't realize what's happening.

My son and I used to love flying with Jetblue. My flight was to leave on June 30, 2024 at 2:10 PM. After posting a few delays for the flight Jetblue cancelled without explanation. This is the third trip Jetblue has delayed and it is the last for me. I will never use Jetblue again. They seem to have no regards for their customers. The time I am spending waiting at the airports is time I could spend with family and friends.

I flew on Jet Blue roundtrip to Costa Rica and was very dissatisfied with the flights. The seats were very uncomfortable and on the way down, the only food available to purchase was a $14 cheese plate. They had not restocked from the previous flight and were unapologetic about the lack of food on a 5 hour flight. The passenger sitting beside me forgot her earbuds and had to pay $7 to buy a pair. I wonder if it was worth the price since the in-flight entertainment is truly sad. Blankets and pillows also had to be purchased. My return flight, which was not the original one (that one was canceled), included a layover of 4.5 hours. That became 5.5 hours due to delays. That made a trip from Costa Rica to Boston a 12 hour ordeal. I certainly can't see any reason to fly on this airline again.

I booked JetBlue for return tickets for 3 adults traveling from Raleigh Durham (RDU) to London Heathrow (LHR) and back. The first flight from RDU to JFK was delayed for almost 2 hours. On our return flight, we were able to fly from LHR to BOS without any issues. However, we were informed via email and with NO EXPLANATION that the connecting flight that was to take us from BOS to RDU had been cancelled. Our original flight was on Sunday, June 23rd and they tried to book us on another flight departing on Tuesday, June 25th to RDU.

We had a flight from BUF to JFK with a connecting flight from JFK to Salt Lake City. We had chosen basic seats on both flights. The flight from BUF to JFK was canceled because of weather and we were rebooked on the same two flights for the following day. When I checked in for the new flights, the only available seats on both flights were premium seats for an extra charge. When we got home and I asked for reimbursement for those seats, I was reimbursed for the seats from BUF to JFK, but was refused reimbursement for the seats from JFK to SLC because that original flight had not been canceled. So even though we were not able to be on the original flight because we were stuck in Buffalo, we were forced to pay extra for seats that we would not have chosen if we had been given a choice.

I DON'T RECOMMEND FLYING ON JETBLUE. On the day, I was leaving my spouse and I seats got changed. So, we had gone to ask why our seat were changed. We weren't even sitting together. The customer service rep at the airport didn't know. So, we asked, "Can we get seated together," and the customer rep said if we change our seats we will have to buy another seats. We explained we already paid for our assigned seats way in advance. We just didn't pay for the flight. We paid for our assigned seats too. So, we ended up paying for seats again twice.

Horrible customer service! Lady at JFK let me stand in a line for 30 minutes before telling me I wasn't in a line! She could have told me that. Instead that ignored me. I do not recommend this airline.

Terrible. Absolutely Terrible. Cancelled our flight for no apparent reason (would not tell us) which was 1/3 connection flights (causing us to miss them all). Then on the phone for two days straight trying to get on another flight and they put us on hold for hours at a time. Worst experience.

Is it just me? Jetblue is getting HORRIBLE. Always a delay. Or the flight gets canceled. No consideration for its passengers. If they can't fill the plane. They cancel the flight ✈️. More worried about the dollar than its customers. Makes me wonder about the safety aspect? I'm closing my Jetblue credit card. I'm not giving them any more of my money. Going Delta or United.

Imagine buying a flight ticket then the flight gets delayed so you stay home longer and when you finally make it to the airport they tell you they aren’t taking your luggage anymore because you are late and you have to either fly without luggage or pay a fee and travel the next day. Can you tell me about the AUDACITY of this agency. Never again. I rather fly Spirit. At least is expected to be trash.

I was thrown off the plane because I dared to put my only luggage (backpack) in a completely empty overhead bin just because the flight attendant did not want it up there. Everybody was already on the plane with plenty of empty overhead bins. But how dare I make her look stupid (which is among other things). They gang together couple of nasty ones from the hood and they fabricate paperwork and make it legal and get you off the plane because they can. No repercussions. No issues. Paperwork is good. JetBlue Airlines for cheap and nasty like their bottom of the barrel employees.

Gate attendant FLL. My gate attendant J** was rude saying I had an attitude because I lined up in A for boarding 6 minutes prior to boarding. He made me move back until he called group A. Twice this happened. I rolled my eyes and no words, gestures were spoken. Gate E2 out of FLL. Therefore when the time came he had me step aside and let EVERYONE ELSE board. Then he gave me a talking to as he said. His words were “I gave him attitude”? I’ve never been treated like this in all my 71 years. I will expect compensation for my seats and the actual flight. I was in tears when I got on the plane finally. The flight attendant asked if I was okay. I was visibly shaken. Hire and train better people. They have refused to help in any way.

Sunday 6/16/2024 Father's Day - Delayed again for over an hour for no apparent reason. Weather is nice today in NYC to Buffalo NY. Asked Customer Service and all they can do is escalate to a crew member. It's not not first the flight is delayed.

They charged me twice for one bag to go to Cancun Mexico and back. They told me I would pay less if I paid for my bags before my trip on the Jet Blue App so it charged me $60 for going and coming. So when I get to the airport they charged me for my bag again going and coming but it was $70. I called to tell them they charged too much they told me they don’t give refunds for bags so I can’t get my money back. So I called my credit card company and they doing a dispute to get my money back cause how you gonna charge me basically 4 times 2 bags going and 2 bags coming back when I only had one. That was the only problem I had but that is the worst when they charge you and wrong and won’t give you your money back…

THE WORST CUSTOMER SERVICE!!!! The rep placed me on mute without advising me. I called in CS to see if they can do anything to help me since there has been some changes in my flight and I was given seats (with 2 minors) at the back of the aircraft instead of trying to help. Everything was "not at all". They offered to "help" with my flight going by separating my family. I refuse and asked if they can help with the return and she placed me on mute thinking I would hang up and she would come back every 2 minutes and once I respond she would mute me again.

Bad airline thief over charge people for a simple flight. They use to be good. Not anymore. It's like you paying a mortgage for a house to fly for 4 hours. This will be my last time traveling with JetBlue. My baby is 2 years old and I have to pay full price for a baby not even half price. These airline need to do better than that because if nobody decides to fly you all will be out of business. Do better. On top of all this money you have to pay you don't get a proper meal. They give you some dry snack, water, soda or coffee and the wifi don't even work all the time so you paying all this money for nothing. On top of that you have to pay to cancel your flight. This is not fair. It suppose to be free cancellation and you get back your full refund.

Horrible! I pick and purchase my tickets and two months later they cancel my flight and now I have to sit on hold for 20 minutes listening to their awful music while being told they're going to charge me $25.00 for assistance?? I tried to go online but it's so confusing it leaves me frustrated and confused. They list the flight and then the cancellation and then it's listed again and again so you don't know which item to work on and the prompts won't respond so I'm left wondering why I just paid over $5k for tickets from such a horrible corporation that has absolutely no concern for their customers or the Horrible user experience they have to suffer through because Jet Blue SUCKS! Do yourself a Favor and fly with a real airlines or suffer the same consequence I'm being forced to endure.... Buyer Beware!!!

Booked a flight on JetBlue thru PayPal. While waiting for a confirmation number Jet Blue site went blank and never got a confirmation number. Called Jet Blue and told I should wait a couple of days. PayPal has it as pending. Called back in 2 days and while they see the pending charge that want to charge me a new fare that is $165.00 more. Asked to speak to a supervisor and agent hung up on me. After many other calls problem was never resolved.

Horrible customer service at the Denver Airport. The women working at the desk were on their phones instead of helping customers. Lazy and rude. When I had a ticketing issue, they gave me the wrong information and sent me to the TSA office. When I got to TSA, I was told Jet Blue was the only one that could help me with this issue. When I got back to the Jet Blue counter, they gave me an attitude but slowly called the manager. At this point, I was about to miss my flight. After waiting for a good bit of time, I was told they had to rebook me bc I was too close to take off. Absolutely ridiculous.

Do not fly with JetBlue if you want to get to your destination in time. The delays are ridiculous & having to wait 3-4 hours for accommodation on what would be a 2 hour flight is ridiculous. Just book with someone else.

Nichole ** is an amazing employee with passion of her job and helping with others needs or problems with no attitude. Just a straight smile on her face. I’d really recommend her in anything for the simple fact she treated us with importance to not miss our flight while solving all of our problems.

My recent experience with the JetBlue app was infuriating. I was in the process of booking a flight, and the app crashed. When I logged back in, the prices had increased significantly. Initially, the flight was $108, but after being kicked off and returning, it went up to $134. When I logged out and came back again, it dropped to $128, but it was clear the initial lower price was gone for good. This happened multiple times within minutes, making it impossible to secure a fair price. Furthermore, all the rental cars I was looking at through Paisley jumped from $317 to $480 out of nowhere.

Booked a flight in January to go to Orlando, said the time was 3:08 PM in our confirmation email directly from JetBlue. We come to the airport today for our flight. We arrive hours earlier only to find out our flight had been changed and we had no idea. No text message, no confirmation email. We arrive at our gate at 2:40 for our flight at 3:08 only for them to tell us it had left already so now we’re out another $600 for a new flight. That’s going to arrive at midnight tonight, 531 never going to fly with them again.EVER. Customer service is very rude.. Horrible.

This airline used to be very good but they turned to Horrible airlines. Very rude customer service. Worst it can ever get! Stay away. I upgraded my seat $200 exit seat, which was horrible and very tight. I could not even move an inch, seat didn’t recline, tried to get my original seat back, but the crew member didn’t even want to hear anything!

Memorial Day and Jet blue canceled our flight from Fort Lauderdale to Newark due to bad weather. Funny how no other flights on any other airline were canceled or even delayed. Was told next available flight was Wednesday at 2 pm. They told me to try another airline, couldn’t find anything for Monday and Tuesday the cheapest was 1200. You are as bad as Spirit airlines. I will never fly with this airline again. You should stop flying people and just do cargo instead.

I would give JetBlue a negative star if I could. I'm currently waiting on standby at FLL, they canceled my flight due to “weather” but my friends in American Airlines are heading to the same destination ahead of me and their flight was booked an hour after mine. I booked a flight using 150.00 credit given to me for delaying my flight 5 hours in October 2023. To rebook a flight with another airline, on Memorial Day, costs 1000+ for same day flights. My standby flight is fully booked and JetBlue said the next flight out is 2 days from now. Because it’s weather related, no food vouchers, no hotel accommodations or shuttles. I got lucky with 1 flight opening which will have me in a connecting flight to Jacksonville, and landing in NYC, but I needed to land in Newark.

This used to be a pretty good airline to fly with, now I have had to flights to the same destination, SJU, delayed because of mechanical problems. In the last one one, we were stuck at the airport for over 8 hours, got home at 4:00am in the morning for a flight that is only 2.5 hours in duration. Today, it looks like the same ordeal happening. It has happened within the last 30 days. Give me a break!

JetBlue logistics at small airports is garbage! I have had 2 flights in a row delayed due to non mechanical, non weather delays. Can't seem to find pilots that want to fly. We had a plane, but no pilot.

Waited for my bag for damn near 2 hours, with a worker and 2 ladies that came on the same flight as I did assisting me to locate it as I wasn’t feeling well. It’s the SAME bag as my carry on with the same tag. Went to the office to inquire where my bag was, lady at Jetblue's baggage service office at JFK went to check for me.. Told me it’s there and it was the only bag on the carousel, which is a BOLD FACE LIE!! Told her I JUST left there and it wasn’t, if it was the ONLY bag like she claimed I would’ve seen it, same with the worker that was assisting me. How it be there when I’ve been waiting for 2 hours and it was there? They think I just wanted to come and talk to them?? It was not there, I wasn’t there standing staring in space. The lady at the office was extremely dismissive. Told me it’s my fault, I should blame myself because the bag was scanned and that I’m gonna have to wait up until 11 to get my bag.

My travel today from West Palm to New York, in Flight 1962, underwent turbulence badly 30 min before landing. Saw the last few sec of end of life I guess. But landing also horrible, why? Is it because of pilot in training?

4 hour delay for night fight. After delay my landing time about 4 am in the morning which I booked and paid hotel and now it's waste of money. I need to go to my meeting without sleep. Customer service waiting time 21 minute and they want to charge fee for their mistake. Ever never. Stay away even it's free.

Flight 1366 Departure time 1:30 PM from Cancun to Tampa on May 12, 2024 (Mother's Day) was canceled. When I got to the gate at 12:30, the departure time was already pushed 20 minutes. At 1:50 PM, the departure was pushed another 20 minutes. There were no announcements from the gate crew, we could see the plane, but no information. Finally after an hour after departure, the gate crew tells us they're having issues cooling the plane. Another hour, we hear the same thing, can't cool the plane. The departure time kept getting pushed 20 minutes. At 4:30 PM the gate crew announces they are canceling the flight until 9:00 AM Monday. Busses were being arranged, we will receive meal vouchers.

Our flight was from Boston on 12/3/23, flight number 717, to New York, where we were to get a connecting flight. We boarded the plane and sat on the tarmac for at least 30 minutes. We were asked to de-board due to some issues, either technical or mechanical. The airline kept the exact reason for the delay a secret. I asked the customer representative and was told, “…I cannot disclose that information.” Not disclosing the reason for the delay does not seem legal because JetBlue has a customer bill of rights outlining what they will and will not reimburse or refund. How do you know if the reason is legitimate?

I had a flight to Boston, and upon getting to my gate 35 minutes prior to departure, they would not allow me on the flight. And once calling customer support I was told to pay to get my refund “the amount to pay for a refund is the same amount I paid for the flight." So I clearly am not receiving a refund. When I told them that they hung up on me. They are extremely rude and unprofessional.

I was flying from JFK to Burbank, CA. I fly JetBlue all the time and have their credit card. The boarding process was horrendous. Although I paid extra to have a carry-on bag and be boarded first, they decided to board all the groups together regardless of the boarding group. We waited for about 20 minutes just to start boarding. Once I got on the plane the flight attendant forced me to check my carry-on bag (even though I purposely paid for their 'Blue' level ticket so that I could have my carry-on and get priority boarding). Aside from the fact that we sat on the tarmac for two hours after boarding, because I was forced to check my bag, I missed the window to pick up my rental car in Burbank because the rental car company was closed by the time my bag came out of the plane.

My last experience with Jet Blue was terrible, I checked in my bag 2 hours and 15 mins. Prior to departure on an international flight to the Dominican Republic. Where I was going to get on a cruise for 9 day. When I arrived I was told that my bag was left behind and was coming on the next flight. At that point I had to make a choice. Wait for my bag and missed my cruise or get on the cruise without my bag. A representative from baggage claim told me to go ahead and get on the cruise that they will do everything to have my bag meet at the First stop of the cruise.

JetBlue customer service is not good, the representative at the counter and on the phone is not people friendly. They were very rude and none caring to help with bags and or refunds. I never checked a bag and was charged for it and was told by several representative that I could get a refund. I will never fly with them again.

Not only were they terrible in communicating 5 delays totaling 8 hours; they also are flying winged trash cans. Three different technical issues were reported during my experience. Switch providers if you can!

We paid to upgrade our original seating and in return received seats that had no tv service while everyone else had the service. It wasn't a WiFi issue but an actual problem with just the 2 seats tv monitors we upgraded to, flight attendants were not able to resolve the issue. CONF;GPRLRH.