Jetblue Reviews

JetBlue used to be a fantastic airline, and being a frequent flier, I elected to go with them because they used to have fantastic customer service and good deals. After this year, I will never fly with this airline again. I have also warned my friends and family to use other airlines due to their untrained staff and terrible customer service. The first issue occurred in July, 2025. My friend and I were flying from Vancouver to Boston, and both have medical devices. These devices need to stay on our person at all times, and all airlines and transportation workers are supposed to be trained on this to avoid a medical emergency.

JetBlue… More like JetBlew it! The level of service provided by a company is really only defined when there are issues. Any company is expected to provided wonderful customer service and to meet their expectations that are related to the company. It’s when something goes wrong that true customer service and the experience is determined. In our return trip flying back from London to JFK just after take off the pilot advised the plane needed to turn back to Heathrow international due to a pressure bleeder valve issue that needed to be corrected. We were forced to return to the airport a half hour into the flight.

I had a flight from MCO to LGA on JetBlue flight B6 1098 and had some trouble connecting to the Wi-Fi. Fortunately, the flight attendant, Jaime, was very helpful and quickly got me connected. Overall, I had another great experience flying with JetBlue!

They care nothing about their members. They have no loyalty. The customer service is terrible. Find another airline as I am going to do. I have been a loyal member and customer for over 10 years. That means nothing to them.

Uncaring. We recently had to cancel our vacation package does to a Medical emergency.ww thought we were booking thru the hotel however they referred to Expedia without our knowledge and paid jet blue with their check although we had paid thru credit card. Nowhere in the documentation we received did it say that flight was non refundable. After reaching out to JetBlue several times they finally found our reservation and although we have medical proof we could not make this trip they still charged us a $200 cancellation fee and balance not refunded but applied to another flight within a year.

My family booked a trip with these people and first of all this was the trip from hell to Jamaica. My room toilet didn't work when I arrived then the refrigerator didn't work. Well ok I will fix it myself. After calling the front desk they said they would send someone. They did by the time the guys came I repaired the refrigerator. The next issue is when I returned to my room that evening I sat on my bed and looked to my left it was roaches in my bed and crawling on my floor and in my cosmetic bag on the side of my bed which held my retainer that goes in my mouth. I called the front desk, showed them the roaches and the sheets where the roaches were killed. The front desk person Javon stated that this was a issue before an and for me to speak to the customer relations manager. Well I did. First off she was rude to laugh then she said, "Well I can't handle the issue in house however you can report it to corporate office and they will send it back to me."

Traveled via JetBlue from Orlando to NYC and back. First flight was delayed by 2h due to maintenance issues with some nitrogen pump. Second flight was delayed by 6h due to plumbing issues that resulted in no water supply to the toilets and we needed to deplane and board another plane. Does JetBlue not maintain their aircrafts properly? I have almost never encountered delays of such magnitude in my decades of of traveling in Asia, nor with other domestic airlines in the US. Best part is they offered a $12 meal credit voucher for causing me such a long delay and the voucher couldn't even be loaded onto my credit card properly.

I took the flight from NY to DC leaving at 5:58 pm. This one particular flight attendant name Carolina. I noticed when I entered the airplane I said Hello and she never responded to me. I let it go and when she’s giving snacks she purposely hit me on my forehead and never apologized. I think she’s a racist or she hates me. I love Jetblue but not happy with what happened to me.

(1) The website does not work. For 3 consecutive days I brought it up and signed in (it recognized my trueblue account etc) but 3 dots flashed while nothing else happened for hours despite multiple refreshes, so they have a huge problem. I think it is deliberate; they want to force customers onto the app.

Dear Customer Service, I am writing to formally express my dissatisfaction with the treatment I received during my recent flight. I was forced to check in my carry-on bag without explanation and without being given any assurance. The staff member, whose name is Ashley, was very rude and even pulled the carry-on out of our hands, stating there was no overhead space available.

Yesterday was my first flight on Jetblue. Our 6 hour flight was unpleasant as there was no food except by purchase, the cabin noise was excessive, the seats felt really small, and the entertainment screens did not work for me or my spouse. First we were delayed at takeoff, then upon arriving in SF at 11:30 PM we were stuck for another 45 minutes because the gate walkway didn't work. In such a huge airport, how do you wind up with the only non-working gate passageway? It was just one fresh hell after another. The pilot apologized profusely, but when we were held on the tarmac they didn't even offer us some water or anything.

JetBlue has horrible communication and terrible CUSTOMER SERVICE! On 9/6/2024, we arrived at JFK airport, we checked our bag and proceeded through security. Upon arriving at the concourse, we saw on the departure board that the flight had been cancelled. There were plenty of announcements being made over the PA for other flights (now boarding, final boarding calls etc.) but there was NEVER announcement of the cancellation of flight #2902 to Buffalo, nor were there instructions to find the JetBlue help desk and ask for updates/rebooking etc. Instead, we were left to see if the gate was staffed (it wasn’t) and look around with other passengers to see what we could do.

Booked a flight with him. The seats were 1640 for two. Asked me to get a credit card with JetBlue. It would save me money and knock it down to 1240 so I did got my statement is still 1640. They want two billing cycles before they would credit me back the 250. I told him to shove that up there. You know what? These people are scam artist.

The ground crew were obnoxious and rude. They were acting like we are in concentration camp. The arrogance and intimidation was unspeakable. Shame. My name is Georgia ** and I flew on 9/8 at 8 pm from Ft. Lauderdale to San Francisco.

I’ve flown JetBlue many times, but Flight 1200 was a disturbing experience that left me questioning the integrity of their staff and policies. Upon boarding, I was singled out by Tamara at the gate and told my compact carry-on needed to be checked—despite it fitting easily in the overhead bin and being well within size limits. The gate agent made this decision arbitrarily, with no explanation beyond “because I said so,” while allowing multiple passengers behind me to board with visibly larger bags.

Arrived at Washington Reagan a little early to check in for my flight back home to Boston. Asked if I could fly standby on an earlier flight. Was told no. No worries. Lo and behold, my 1:30pm flight became a 2:40pm flight then a 3:55pm flight and so on. It's now 9pm and I'm just getting home (short flight from DC to Boston turned into an all day affair). Turns out they were delaying and consolidating flights to Boston without a care in the world to the effect this would have on their customers. This was a work trip. We won't be booking with JetBlue again. Delta or American should be just fine until they're not....

Our flight's been delayed because of limited staffing. Every time I fly with JetBlue there is a delay, doesn't matter if it's sunny out. There's always an issue. They had tried telling me they like to fly out at specific times when I first noticed my flight was delayed which made zero sense. Then all of the sudden it was no staff. Very disappointed and always inconvenienced on this airline.

In a recent JetBlue trip returning from Mexico we were delayed over two hours leaving because of computer issues on the plane. Hence, we arrived at JFK airport after the Jet Blue terminal had closed. We got off on the tarmac and went to luggage retrieval. We all waited over 3 hours for luggage that was on the airplane when the pilot moved it and went home. Rather than get home by midnight, we got home after five in the morning. AND Jet Blue didn't care whatsoever.

I didn't check a bag so obviously you get put in a lower price tier but that is the tier where they force you to check one at the gate rather than people who have to go to baggage claim already. So they inconvenience you to inconvenience you. The flight had plenty of space in the overhead bins too.

I want to share an extremely disappointing and painful experience my friends and I had on a recent JetBlue flight (128) from Orlando to Newark on Sept 1, 2025. The flight was delayed over 6 hours, many passengers were understandably frustrated. We were seated in the very last row. My friend, Jennifer, who was visibly upset, voiced her frustration over the situation. She was not yelling or threatening anyone, just having a conversation with me, yet she was suddenly told that she was being banned from the flight. We were told this decision came from the captain, yet we never even interacted with the captain being all the way in the last row. The only people we interacted with were the two flight attendants named Rebecca and Carly-Rae.

Flight was delayed 8 hours and the app, gate agent and front desk ticketing counter were unhelpful. The gate agent made me exit security to go to the front desk where that agent claimed to process a refund and simply didn’t. It took 1.5 hours to not even get resolved.

My flight from FLL to DCA was delayed 5x before 11:15 until the flight was once again cancelled for 6:20am. I understand the crew has no control but there was lack of communication from them regarding the multiple delays. JetBlue needs to do better with handling communicating delays to folks until waiting last minute to share the information. Additionally, with them announcing delays earlier would’ve helped with making other arrangements. Now currently on line waiting to be reticketed for the same flight. What a horrible experience with JetBlue.

JETBLUE delayed MY flight by 1hr for non-weather reasons. I ended up missing my international flight connection at JFK and in the end I MISSED a family moment that was key to my life. Very wrong of JETBLUE! Someone needs to develop legislation to prevent airlines from non-weather delays. This is rampant.

Flight was delayed 8 hours going to Orlando from Westchester. Staff at gate were the worst travel employees we’ve ever experienced. While waiting on flight for 3 hours due to a weight limit they made us get off plane to wait additional 5 hours in nonworking air conditioner at gate. I have photos just of how hot it was. I was on a call for 2 hours with JetBlue escalations representative who informed me we would receive compensation for this entire experience. She asked that we kept all receipts of money lost and spent due to 8 hour delay. She also informed me JetBlue’s policy is 3 hour delay and you can be reimbursed one way or another. Now I’ve been on the phone looking for my compensation and being gaslit that what happened was out of JetBlue's control and they can’t do anything for me and the entire convo I had didn’t exist with previous representative.

Just booked a flight from Tampa to Boston that in itself was fairly easy although I was quite surprised at the added itemized expenses. Then came the final blow. I had to add on my 5 lb Chihuahua, which will be in a carrier which I will have to transport then place him under a seat. At no time will the crew be involved with the animal. For that I am being charged $150 EACH WAY. Last year thru Allegiant, the cost was $50 each way. I understand about inflation, but this is absurd. Have traveled with JetBlue on numerous occasions and very satisfied although what starts out as a cheap flight ends up over $3,000 R/T for two.

I am most please with the JetBlue staff I interacted with between Albany International and Fort Lauderdale on my trip both ways. I appreciate their leniency and act of service. Thank you Jetblue! They went above and beyond helping to locate an assistive device left at the Albany Int. Airport . The gate attendant allowed us to board board the flight after a mishap on our way to the gate. I am very grateful for those staff on duty that morning.

I wish I could give JetBlue zero stars. I wish I could give JetBlue zero stars. My kids lost their iPad during a trip, and the ground staff confirmed it was found. They even told me where it would be sent. I filed the Lost & Found claim the same day, but now all I get are emails saying “ITEM NOT FOUND – THANK YOU FOR YOUR BUSINESS.”

No notice, no help, no hotel voucher. My JetBlue flight from JFK to DTW was cancelled without any email or call — I only found out after dragging two heavy bags to Terminal 5. With no alternatives offered, I had to pay for another ticket, get myself from JFK to Newark, and when that flight was also cancelled at 11 PM, rent a car and drive 10 hours overnight. Exhausting, expensive, and unsafe — JetBlue left me completely on my own.

The most cruel customer torture service I ever experienced, and they are only getting worse by the day. It's reached a boiling point where I don't call these ** nationals any more. They disc calls if they don't like what you say. Be aware: don't waste time with them coz they lie and change their minds based on their mood that day. Bye bye JetBlue, will fly with another airline

JetBlue’s service was an absolute nightmare. At check-in, the agent (Serita) forced me to check my bag even though I had purchased a more expensive ticket that should have included a carry-on. I explained that my luggage contained valuable items, but they showed zero concern for my situation. I was visibly distressed and shaking, yet the supervisor (Rosalina) was just as dismissive—rather than assisting me, she immediately offered a refund as if my business didn’t matter.

July 17. LAX-JFK. B6 925. Landed (delayed actually) around 12.30am. One of the worst experiences ever. Old airplane, wifi didn't work 90% of the flight, staff forgot about orders, no fresh food on the airplane (no one ever warned so I could buy food before boarding) and as a cherry on the top, when I was almost crying because of the ear pain (high pressure) and looked like I was about to pass out, staff just walked away (literally, saw me moaning, seating crumpled in the seat and they walked away). Never again.

I have used many different airlines, I always feel safer flying with JetBlue. They have an outstanding customer service. My most recent experience with JetBlue confirmed that they are the most reliable airlines. Me and my husband were amazed by the excellent service we had at ISP McArthur airport after they had to change our flight. Despite many delays we had, their diligence and kindness were rewarded. Supervisor: Shannae ** and staff Ramon **, Faunda V **, Joshua ** were beyond excellent of the work they did to control customer's frustration. Shannae is overqualified for that job. We need people like her to do this type of job. Thank you for being

Jet Blue changed my departure time by nearly 3 hours. I couldn't make it to the airport in time to make that new time. I asked for a refund since it was not my "fault" but theirs. They refused. Only wanted to give me a travel credit. They made the mistake. I'm the one that pays! Will not trust them in the future.

Flight: 469 | Date: 08/16/25 | From JFK | Gate 511. This was one of the worst flying experiences I have ever had. Right before boarding, the gate staff suddenly informed us that we needed to complete an immigration entry form (only available in Spanish), otherwise, we would not be allowed to board. When we asked for assistance, the staff refused to help and even threatened us with being denied boarding or forced to take a later flight. Their attitude was extremely rude, dismissive, and hostile, showing a complete lack of respect for passengers. Although we managed to complete the form at the very last moment and were finally allowed to board, the entire experience left a deeply negative impact on our journey. For an international airline, this level of service is absolutely unacceptable and has completely ruined what should have been a pleasant trip.

I have been to 104 countries. I have never had such horrible service from an airline. First, the airline decides to just cancel my daughters and my reservation two days before we are supposed to leave. They claimed fraud even though the credit card company said otherwise. I had to drive two hours round-trip to my closest airport to reinstate the tickets. We had had a raider flight leaving out of LAX with really good seats that we paid extra money for. We lost those seats, ended up on a 6 AM flight to Amsterdam via JFK, and ended up with horrible seats., the very last row which does not recline. That was only the beginning of this upsetting experience.

Worse experience EVER. The customer service is terrible at the airport and then the flight, we were initially delayed an hour for unknown reasons, then they said there was an engine error that needed to be resolved, after they "fixed the error" (which took 20 min), they announced the pilot was timed out and couldn't fly because he had flown all day. So, they took us back to the gate since the pilot had to deboard. And we had to wait. 3 hours later that we had been waiting, they announced that they were fueling and so we had to wait even longer.

Jetblue will never be a choice again for my future flights. Agents at gate should be trained for minimum courtesy level with customer service. When I checked in online yesterday, seat assignment was not available without paid upgrade. This morning at gate I was assigned an exit row seat, and my SMALL flimsy carry-on bag was taken. I insisted explaining that it was well below a carry on size, but it did not matter to the agent AT ALL! When boarding people behind me had much bigger bags not taken at gate. Bins above my seats were empty (have pictures of both). A very negative example of pointless aggravation attitude against customers. Really hope my light carry on will not be damaged in transit. Never again Jet Blue!

JetBlue multiple times cancel or rescheduled your flight and when they do, they get rid of the seats that you had already booked an extra Comfort and make you pay more money to retrieve and repay for extra comfort seats. They also will charge you $500 to change five tickets when five days later you get an email saying it would be free to rebook your flight because there was such a flight change in the original flight. A paid for Comfort Plus seat downgraded to a non comfort plus seat and wanting to get more money to upgrade back to comfort plus when there were plenty near the other 3 of our family available.

Jetblue does NOT care if you have a medical emergency/illness and need to cancel. They will charge you still a cancellation fee even with medical documentation. It needs to be a communicable disease per CDC guidelines. I asked just for a credit to fly at a later date until it would be safe for me to fly. Doctor said it is unsafe for me to fly. I have the medical documents stating I'm under emergency treatment. Jetblue did not care. They charged me $100 each ticket to reschedule. They do not care about keeping their customers or providing quality service under any circumstances

I don't really have to say much, and the passengers will be writing their own complaints and likely filing lawsuits, but for your information, JetBlue denied my son, a decorated Afghanistan war veteran, boarding with his certified, credentialed service dog. And yes, all paperwork was filled out and previously submitted. Further, when my granddaughter became upset over all the commotion, the agent threatened to deny her entry to the plane because of her "anxiety". She claimed it was against policy to allow "upset children" to fly. Seriously? This is the most egregious conduct I've ever witnessed for any business, let alone and airline. Shame on you, JetBlue.

I won't fly these guys again. They charge a premium for upgraded seats which are just standard seats. They fly old worn out planes plagued with mechanical issues. My last flight with them the plane had two mechanical issues and then we ended up having to divert to another airport because of fog, the pilots ran out of available flight time, I had to be somewhere by a specific time so I spent $125 to get to the original airport, oh this was after being trapped in the plane for almost two hours because the second airport didn't have staff to let us off the plane, I ended up getting home seven hours later than originally expected. Jetblue won't even compensate me for the cab I paid for. Pay more and fly with an airline that isn't run on a budget.​

I had to buy a JetBlue flight. Two weeks later I had a horrific car accident, broken bones, wheelchair. They would not refund my money. United did. JetBlue has no compassion or respect for the customer. There is no way I can fly now, I can’t even walk but a refundable ticket is just that, so they say. The United ticket that I had to cancel was fully refunded with documentation. I never fly JetBlue so what will I do with a credit!! No compassion, stick to the policy but don’t take the people into account.

I recently have a worst experience with JetBlue. Attendant said we punish customers if they don't buy seats. They assign me and my family the very last seats. I requested that if I can use the seats with window because this doesn't have a window and you have so many seats open anyway. Do you know the attendant said, "Since you didn't paid for seats so we can't move you and yes, we punish if you don't pay for the seat." Ridiculous, right? I told him I paid for the ticket as per your offered rates. Why wouldn't try to have satisfied customer. But the response was cold and we don't care. So far, I have traveled in other airlines without picking the seats and they always accommodate if they can. I totally understand and respect if the flight is full and no available seats.

I am NOT another angry passenger. I AM A MEMBER OF JET BLUE FOR MANY, MANY YEARS!! This review is not about any employees or services. This review is about the mistake JetBlue as a company made when selecting its CEO. Apparently, this new person does not understand competition and client loyalty. Many of us- friends and family are JetBlue Members because of the friendly, easy to use and perks we received as members. We felt appreciated. We are a group of 8 people, all looking to drop this company. WE used their credit card exclusively, but the way we are being treated later is a shame. This new CEO REMOVED our Blue seat to give us NON refundable tickets, even if you use your hard earned points, NO bag flexibility, NO last minute change.... WE GET NOTHING!! My question is Why should I make them a priority for my expenses and flights, when they treat me like I don't count????

I am writing to formally share my deep concern regarding the unacceptable service I experienced with one of your employees. From the very beginning of the interaction, the employee displayed an unprofessional and dismissive attitude. Their tone and manner of speaking were disrespectful, and there was no attempt to listen or address my concerns in a helpful way. This is not the standard of service I expect from JetBlue, a company that promotes itself as caring for its passengers.

The staff at Heathrow need training. We got a really helpful manager as we were travelling with a 5 month old, she helped us check in and told the younger staff member to allow us to check in our cabin bag for free to free up space however we then got charged for the bag and an additional baggage fee of 210 pounds!!!! I tried to bring this up with the younger girl and she said she could not change it. I then brought it up with JetBlue customer service they were no help either.

My flight was delayed and I booked a car rental through their airline. I’m traveling with a 4 year old and I’m pregnant. The car rental place was closed by the time we landed and got luggage. They were very unhelpful over the phone treating it as if it’s not their responsibility with no reimbursement. To Uber 30 min away to hotel and back to the rental place is unacceptable and they should be held accountable especially if it’s their fault for flight delay.

I like Jet Blue's planes but everything else is very unfair to the customer. If you cancel or change a flight, they put your money into their JetBlue travel bank, they do not give it back to you like all other airlines do. And then if you don't use the money within a certain time, they remove it from your Travel bank and take the funds. And there are no exceptions. Also when they change a flight by hours, they will not make any accommodations to changing your flight without significant fees. I have had this issue many times with Jet Blue and they are the last airline I search when needing to make flight. Management really needs to reevaluate policies because they have the worst customer service of any airline in the industry!

My screen was broken, no outlet on my seat to charge phone, no WiFi and only 6 sandwiches on board to sell to the entire plane. Get it together seriously. My partner just flew in from JFK and had pretty much the same experience. No food and a broken screen. Maybe they don’t fix the screens anymore?

My husband is blind/deaf and the Help Desk said we would be seated together. The agents said because we bought cheap seats they would not accommodate. Life is already hard Jet Blue - shameful to be treated in this manner. Update your terms and conditions to make it clear that you DO NOT ACCOMMODATE INDIVIDUALS with disabilities on your “cheap seats”.

Honeymoon! Chat said 25- chg fee charged 250/2! Cust service said the chats confidential, I can’t have a copy. How? It’s my chat and I confirmed 25 each! Then the connection flight was too tight to make and they said we were late and they’d fly us 24 hours later! They’re a nightmare. 3 hours on with customer service and still no resolve! Why not send a copy of chat and prove your agent was right! I’ll never fly this airline again! Ever! Honeymoon horrors with JetBlue! Worst experience ever!!!!

Subject: Formal Complaint Regarding Inappropriate Treatment on Flight B6 826. Dear JetBlue, I recently returned from Jamaica on flight B6 826. After landing, we were stopped on the runway for several minutes without being allowed to get up from our seats. During that time, my 10-year-old daughter, my 4-year-old granddaughter, and I were in urgent need of using the restroom. Despite explaining the situation politely to the flight attendants, we were not permitted to use the bathroom—even though the plane was completely stationary.

Why have you pay additional money for the privilege of selecting your seats, then tell you sorry none are available so you don't get to choose.... I have in the past boycotted airlines for 5-10 years when they do stupid stuff like this with ZERO help from customer service. JetBlue is on my personal DO NOT FLY list for the next decade or so. And I didn't even boycott them last year when they made us STAND on the jet bridge for 2 hours without actually letting us get on the plane.

JetBlue canceled 2d leg of flights in the same day. Had to reroute to a city 1.25 hrs away and rent a car. Getting home 4+ hours later than previously scheduled. Denied compensation because they claim air traffic control caused the cancellation. Never flying with them again.

Our JetBlue flight from JFK Airport in New York was canceled without proper explanation, and instead of rebooking us the same day, they put us on a flight two days later. When we asked for hotel accommodation, they refused, claiming the cancellation was due to weather — even though the weather was clear, and other airlines were flying as normal. It’s obvious they were using weather as an excuse to avoid responsibility.

When I was taking a flight from JFK to LAX on JetBlue it was great, a delay for 3 hours because of a broken seat at the front of the plane and maintenance was there for exactly 3 hours but went by fast. The good things about JetBlue are: nice staff, amazing customer service, comfortable seats, free snacks, drinks, and wi-fi. They also give you earplugs so you can hear the volume when you watch TV! Was a smooth takeoff and landing. Last but not least, my experience on JetBlue is amazing!

My flight was supposed to depart at 6:25 AM, only for it to be delayed three times. Not only that, but our gate was moved, and the plane was swapped, all because ONE single crew member called out sick, and apparently a billion dollar company is unprepared for the absence of a single employee, and would prefer to inconvenience all its passengers than prepare for such an easily solvable issue.

Flew JetBlue today July 27 Flight 1348 from San Juan to DC nationals. Excellent service and wonderful flight attendants. They were friendly, respectful and so helpful. We enjoyed the snacks and the wifi. This is my new favorite US airlines.

I'm writing to share my family's deeply frustrating experience with JetBlue. We arrived at BNA from Kentucky at 3 PM for our 7:17 PM flight to Boston, traveling with our 10-month-old daughter. The flight ended up being delayed over four hours. Because of the long drive and delay, we had to discard the ice preserving my daughter's breast milk at security, as it had started melting.

Even though our flight was delayed which NEVER happens w Jet blue. Their customer service is above the rest! Offered voucher for food, travel and a $100 credit without even asking. Kept up updated the entire time. Besides the fact their planes have tv, plugs, lots of leg room, blankets, ear buds, snacks and beverages. They have remained old school w all amenities. Appreciate you Jet Blue and will continue to book regardless of the delay. Thank you!!

I am writing to express my sincere appreciation for my recent flight with JetBlue from Paris to New York. My previous experience flying this route with another airline two years ago was unfortunately quite negative, leaving me feeling anxious and traumatized. In stark contrast, my recent JetBlue flight was exceptionally positive from start to finish. The entire crew provided outstanding service, creating a truly wonderful and reassuring travel experience. I am extremely grateful for the professionalism and care shown throughout my journey and would highly recommend JetBlue to others.

It is one of the worst airlines I have ever flown. First flight was cancelled on the first flight after waiting 4 hours. No compensation for the inconvenience. Cost me over $200. They are extremely rude.

I am traveling on flight 778 from Las Vegas to Boston, it appears that a female flight attendant has double standard when serving ** passengers compared to ** passengers. I noticed that she provided can of sodas to ** passengers, but when it comes to ** passengers including my wife and myself, she pour half of can in a cup to both of us.

I booked 2 trips with JetBlue July 2025. Both flights were cancelled. One, I was able to rebook with Delta. My second trip was cancelled upon my return. No explanation. In fact every departing flight was cancelled. I had to shorten my trip to get back to the airport because the cancellation email to rebook was not working. The ticket agent stated that every flight was cancelled and at that time she could not rebook me on a flight. I then booked a last-minute flight for the next day with Delta for $398 (one way) and stayed in a hotel for $175. I asked for a refund and compensation for the hotel from JetBlue and was told my flight was cancelled due to weather. This was a lie and if so, why was I told every flight was cancelled and they could not rebook and why were there incoming flights? JetBlue refused to refund me or compensate me because it was recorded as weather-related. I knew it was because of a staffing or a pilot issue.

If you buy the cheapest ticket you will be in section F and they will make you check your luggage so we missed our bus due to having to wait over 1/2 hour to get our carry on, while there were available spots I walked by. People are using a personal item such as a duffle bag and carry on therefore they take up 2 spots, only 1 carry on should be allowed above and the “personal item” must fit under seat and then those that buy the cheapest seat will have room for luggage.

There was no response regarding my request to book wheelchair assistance, nor did I receive a call back as promised. This lack of communication made the travel experience more stressful, especially considering the traveler’s recent surgeries and mobility issues.

Been a JetBlue plus card member and also had my mom sign up back in 2013. A few things that made me starting to hate this company is the greed and horrible customer service. First is we had several flights that were cancelled over the pilot not showing up and sent to a hotel without any money that was promised, and by law they are suppose to pay you for the major inconvenience. But besides that what really pissed me off is being a member and spending over $500k in 12 years and not being warned about the tiles you acquire every year and that they expire every year. So we lost so many benefits we earned. I called and they said they can’t do anything about it. Even asking if a supervisor can look at this certain circumstance and the money spent over all the years. "Nope you lost your benefits, nothing we can do."

I was on a flight from Boston to JFK on 7/18/25 and there was a delay in the flight for close to 4 hours. Weather conditions are excellent. No updates at the gate on what’s going on. No apologies by the flight attendants (only once and wasn’t really apologetic).

I wish I could give them 0 stars. I don't think I've ever been on a Jetblue flight that wasn't delayed. Pulled out to the runway, figured out we didn't have enough fuel, returned to gate, sat for over an hour, decided to do a maintenance check. Finally after a 2 hour delay we are maybe ready to fly. Seems like it could have all been avoidable by adding the right fuel before pushing back. They find every reason not to fly and just take your money.

Disappointed with JetBlue’s Customer Service and Lack of Accountability. I recently booked a flight with JetBlue that was meant to be in June, but due to a simple error on my part, I accidentally selected a date in July. I noticed the mistake immediately after booking and called JetBlue customer service right away—within 24 hours, which, according to their policy, should allow for a cancellation with $25 penalty.

I will start by saying this the first time I have ever left a public review about any service experience I have ever had. (I wish I could leave zero stars one star is not even deserved.) I booked Jetblue from Martha's Vineyard to Savannah, Ga to attend my aunt's funeral. Flight was cancelled and rebooked for the following day. This was unacceptable because this would cause me to miss the funeral. Without any help from Jetblue I had book a flight on Cape Air to Boston costing me an extra $320. I then had to book a last-minute Delta flight from Boston to Atlanta costing me an extra $650 over the cost of the original cost of the Jetblue flight. Because I was flying into Atlanta and not Savanah, I had to rent a car $300, and a hotel room $200. Thankfully I was able to make it to my aunt's funeral.

JetBlue made its initial cancellation for a 2 leg flight from DCA to Edinburgh for a fair reason: weather. What happened next was poorly done. On July 14, the 6pm flight was cancelled and auto booked (I think) for July 15. That journey would take 18+ hours of travel with a small child, so I declined. I found a flight with 2 seats of the same travel length through Jetblue’s manage my trips options, and booked it. I received a confirmation page in the app (I have a screenshot as I sent it to a friend) and an email saying it was confirmed. The next morning, the 15th, I got an email saying my itinerary was cancelled for the 16th, but the app showed it as still confirmed and on time, so I disregarded.

On 7/7, my connecting 5pm flight 1202 from JFK to buff was cancelled. I was told it was due to weather although it was beautiful sunshine at jfk, Buffalo, and in between. When I drew this to the reps attention, she became rude and dismissive. I was eventually accommodated on a 10 pm flight, 5 hours later without any compensation. My bag did make it until the next day! JetBlue uses weather and ATC conveniently to avoid compensation. I was told later that the bad weather in New Orleans grounded the aircraft that supposed to be used for the flight. This is extremely poor planning on the airline as they should have had contingency plan. The weather was no surprise, even a layman like me knew bad weather moving through the southern states. And they employ professionals in their operations area. Shame on JetBlue! Just now they'll tell a sand storm in Timbuktu is reason for flight delay and expect us to grin and bear!

Very disappointed in JetBlue’s customer service. My flight was canceled with little assistance offered — I was rebooked two days later, which was completely unacceptable. I had to purchase a same-day ticket with Delta to get home and received no compensation from JetBlue. To make things worse, I only got a $48 refund on a $197 ticket. I ended up spending over $400 just to get home. While JetBlue blamed the cancellation on weather, other airlines — including Delta — were flying out at the same time. It feels like “weather” is used as a blanket excuse to avoid refunds or accountability. Even budget airlines like Frontier offer a credit or some gesture of empathy. JetBlue offered nothing. This experience has made me seriously reconsider flying with them again.

Over the past two days both of my flight have been cancelled and not once has anyone even told us why. Then trying to get in touch with someone to help is a nightmare. JetBlue has been terrible for me on this trip and has done nothing to help.

I’m beyond frustrated and disappointed with JetBlue. This airline has become a total disaster. Flights are always delayed, customer service is either completely unavailable or rude, and there’s zero communication or accountability when things go wrong—which is constantly. Today, my flight was delayed more than 5 hours, and nobody could give a straight answer. I’ve added a picture to show just how chaotic and unprofessional this whole experience has been. If you actually need to be somewhere on time, do not fly JetBlue. You will get stuck, rebooked, ignored, and left to figure it all out yourself. I’m done— This was my last time booking with them. I’d rather pay more with another airline than go through this mess again.

#JetBlue you need to do better!!!! My son has been trying to get back home to Boston since 8 last night and #JetBlueAirways has not accommodated us at all!!! #JetBlue should be better than Frontier but I think they may be worse!!! #JetBlueAirways has all the excuses to not pay for my son’s hotel and food because the flight was cancelled. Jet Blue keeps saying weather related but the guy at the front desk at the airport said there are too many planes in the air so flights were delayed. How will they not even give a food voucher to someone when 2 flights have been cancelled? This is ridiculous!!! I will never book with them again!! On the phone with customer service for 2 hours and not even a food voucher when my son has been trying to get on a flight for 17 hours now!!!

I recently took my first JetBlue flight from Philadelphia (PHL) to Fort Lauderdale (FLL), and the experience exceeded all expectations. From the moment I settled into my seat and saw my name warmly displayed on the monitor, to the exceptional service provided by Jennifer, the most gracious and seasoned flight attendant, I felt genuinely cared for. It was a smooth, memorable journey, and I’ll certainly be choosing JetBlue again.

I checked in for a 130am flight very early, very fortunate for me. I got into the priority check in line which should be expeditious. There was one TSA counter for priority. The normal check in counters were moving along briskly while we were literally stalled. When I was 6 away from screening.. A very loud demanding instruction was given that the counter was closed. Guess what... She sent us to normal check in.. Almost to the back of the line. Very poor Jet Blue. Flight 1817 seat B6. I will not entertain the nonexistent priority check in at Terminal 5 in the future. This happened approximately 10pm. Very unprofessional TSA female officer.... This may be on TSA.. But it is your priority check in that took the flak.

My connecting flight was cancelled due weather they said as they still had flights taking off. Due to weather they do not reimburse you for any additional expenses. They offered me a 21 dollar refund for my flight because it was a connecting flight or a flight a whole day later. I had to get a rental car that ended up costing me 400 and drove 7 hours during the night so I wasn’t stuck at the airport all night and day. I called them to see if they would cover the rental car. They said, "Due to weather we don’t do anything" but JetBlue still had flights taking off and I had no weather problems driving back.

Unreliable company. Our flight to Norfolk VA on June30th was delayed for almost 5 hours. A lot of moms with babies on board needing nursing, pumping, feeding. We also have two babies. Situation was stressful because first the flight was delayed because of storm in Pennsylvania and we had to wait inside for the green light. Then there was a problem with some light, which pilot and technicians were trying to solve while everyone was still inside. Then there decided to have everyone left the aircraft to fix the light. After that we were told that the new pilots are coming and we have to wait for them. After pilots arrived we were boarded again, but there were still issues with the plane. It had run out of fuel.

Worst customer service in the industry. Was once a great airline. When cancellation happens, they blame everything on weather even when it's not weather so they can keep from providing vouchers for hotel expenses, food, and other incurred expenses. Extremely rude team members. I used to love Jetblue.

Today, July 6, 2025, I took flight 2751 from Tampa to San Juan. The most unfriendly flight attendants. I have to say all of them. What a horrible crew. Now we have to abide by rules but treat the passengers with dignity.

Flight 1796 from Cancun to FLL. HORRIBLE service. Our flight was delayed and when you ask at the counter any question, politely, they are very rude for no reason. We paid around $70 for the emergency seats because those were the only seats available to purchase. We got asked in English if we were willing to help in case of an emergency and we all agreed.

I've had a couple flights with JetBlue over the years. Most are on time and have great people. Recently one of my flights was severely delayed. It took a lot of time and even more time to get it sorted to rebook after. I can only say Jet Blue did their best, they prioritized safety and took it into their hands to offer remedies for the inconvenience. From my perspective they did the best they could and that's what we all hope for. It's not perfection so can't give 5 stars. But I'd say a solid 4 (4.5 if I could put a half star).

July 3, my flight #2626 from FLL to RDU was delayed almost 4 hours because of a controllable reason. They failed to assign a substitute aircraft. Carol (Employee ID #**) and Ken in the call center were both very abrasive, trying to illogical and erroneously argue me down about details of the flight, route, and the customer service policy. Carol ultimately did confirm on the recorded line that JetBlue just never assigned a substitute aircraft for the flight. Karim the desk agent at RDU was both abrasive and indifferent when I communicated the matter to him, but he did confirm the delay was controllable.

I would walk on broken glass before booking another flight on this dump of an airline. They delay in 30 minute increments for 6 hours. Make you stay in the gate area and then cancel at 10:30pm when there are no more flights available on any airline. Then some idiot named Kate ** sends you a form email you can't reply to. Kate **, I don't accept your insincere apology and I'll never, ever fly your trash airline again. I hope you go bankrupt.

I purchased flights a few months ago to take my wife and my autistic son on vacation. This is the one thing he looks forward to every year started getting emails about 3:30 in the morning saying the flight was delayed then it went right to the flight was canceled and they rebooked us back on a flight for 2 o’clock in the afternoon. I called in around 7:30 in the morning and spoke to an operator with JetBlue. They told me if I could get into the airport they would be able to get me on the 930 flight so my wife and my son and I drove into the airport.

I called in to book under military discount. During the process, the operator kept saying her computer is lagging. Finally, we got through all the information and she gave me my total price. Once she went to process the payment, again she stated that her computer was lagging and put me on a lengthy hold. When she came back, she gave me a higher price and said that the price changed in the middle of all this. This was no fault of mine that her computer was lagging and she should’ve honored the initial price that was given. A manager gets on the phone and claims that he can only give the current price. Unreal. Long story short…they didn’t get my money. Poor customer service!

I paid the extra fee to be priority as they didn't give me priority. I called them after I landed and they told me it was too late to refund my money. Total scam. I got their credit card and was supposed to get free checked bag, nope. Total scam.

Flight B6 2004 June 21 2025 RSW to Hartford… Seat 25D. Over the years I’ve had nothing but good experiences with JetBlue. This particular flight I experienced a medical emergency. I’m 75 years old and normally very active and in great health. Suffice to say I was frightened and embarrassed. The flight attendants, each and every one…. One gentleman in particular whose face I will never forget offered me excellent support and compassion. I’m so sorry. I don’t know his name.. Jet Blue’s service has always been excellent for me, but this crew was special. They went above and beyond. And thank you to the nurse sitting behind me who’s help they enlisted.. 💕

Worst airlines. I would give negative star if possible. My flight from Buffalo to JFK was scheduled for 12:29 pm. They keep on delaying the flight for 1 hour by every passing hour. They are saying that reason is unavailability of pilot. Now it’s 6:45 pm and the flight is scheduled for 10:30 pm. They have rescheduled this flight 7 times till now. NEVER CHOSE THIS JETBLUE.

Low quality in absolutely everything, airplane, waiting area staff, the worse airline, when you stop by the counter asking in very polite way information they insulting you. I don’t think will ever fly with this airline again! Mercy lords! The employee they are mad and really rude.

I am 49 and disabled. I "had" a service dog for seizure alert. She was small. We got mosaic for the first time ever and got treated horribly. They didn't like my dog's tasks even though she was perfectly fine and doing her job. I think he got seizure assist and alert confused. I said, "Do you want to call my neurologist." No they didn't. I said, "What did we do wrong?" We had all her paper work which I didn't have to give him my medical history. He asked the wrong questions. We canceled the flight and drove because he wouldn't let her on as a service animal. I got agoraphobia so bad because of the stress of going with a service animal. It was too much. I didn't leave the house for 3 years. I wanted my family to have fun. I just got the courage to go out again.

JetBlue online service is no good. I can't sign in and customer service has no way in helping with finding my account or helping me sign in to my account so I'm able to use my points. Why offer a card and then not able to sign in to ok online account at all. Oops something went wrong is all it says. Customer service says they can't help.

Air travel has become an absolute nightmare, and JetBlue is no exception. The inconsistency, the delays, the lack of accountability—it’s unacceptable. What happened to customer service? Flight attendants were rude and dismissive, and the rest of the staff couldn’t care less. No one communicates properly, and when things go wrong (which they almost always do), you’re met with blank stares and a long line of excuses. We’re paying premium prices for budget-level service, and there’s zero accountability. JetBlue, like too many airlines these days, has completely lost touch with what it means to care about the people keeping their business alive—the customers. Do better.

I arrived at Orlando MCO airport 3 hours before the flight was due to depart. It was already more than 3 hours before our flight time... Lots of people were waiting, elderly people, children... and they still didn't give any explanation as to why it was taking so long. Terrible company and terrible communication. They just kept pushing the tickets back to later every hour. If I had any commitments, I would have already missed them.

JetBlue changed my flight from 2:40 PM to 4:30 PM. I contacted JetBlue and told them I could not make that later flight and if they could get me on an earlier flight even perhaps a day before. I was told because they changed the flight only two hours out. They were unable to help me get on an earlier flight. Because they changed it less than three hours out they were unwilling to help me. I informed them that I had to attend something for my daughter at 5:30 that evening and still they were unwilling to help me get on an earlier flight even though they were the ones who changed my flight time.

Absolutely the worst and most incompetent customer service on any airline. My wife was on Expedia and mistakenly booked a flight. Realizing she made mistake. She cancelled 5 minutes later. Jetblue is not offering a refund only a credit however even worse is charging us a 400 fee,100. Per person, to cancel. I called customer service and spoke to 2 people who confirmed I would be charged the 400 and there is nothing that can be done. Awful policy as well even worse customer service. They acknowledged we cancelled 5 minutes later. I know that a flight can be cancelled within 24 hours without charge. A terrible company who I will never do business with again.

JetBlue what happened to your great services! We boarded on time to sit at the terminal for 20 minutes. Couldn't watch tv, Internet, and movies. The baggage claim we waited for a long time for our bags. This not the JetBlue that I know. Let's Go!

We were very disappointed with Jetblue. Even if we ask them directly on two occasions by phone about what the procedure is for transporting a weapon, they only read the procedure that appears on Google, because they do not know about the laws for transporting weapons in an airline. Also, to be sure, we called TSA and they answered the same thing as Jetblue that we do not need to present any documents about weapons, and that we have to put the weapons in a safe deposit box, the bullets in a small bag, and that only a driver's license or passport was enough. When we showed up at the check-in to travel to PR, they asked us for a letter that had to be from the superintendent of the police of PR, authorizing the transportation of these.

Old, uncomfortable, packed plane. Nasty gate attendants. Did not give me what I paid for! Got basic for price of blue. Don't fly this airline! No customer satisfaction when I called in either. TV screens were unreliable too.

Customer service since the we check in the bags. Also in front desk I was trying to change our seats but the way I was treat was really bad. Inside the fly from Fort Lauderdale to Medellín Colombia one of the fly attendant (only guy was in the fly) his customer service awful.

On May 24, 2025 I flew out with Jet Blue. I am a senior with a disability and had seat number 24. Desmond and Janice customer service skills were exceptional in helping me to obtain a seat closer to the entrance. I commend them wholeheartedly. In addition, the flight was on time for departure and arrival. Thank you Jet Blue for hiring employees who are excellent at their jobs.

The JetBlue ticket agent in Cleveland refused to check our bags and therefore we missed an international flight. We were on time, had passports and other documentation and even boarding passes printed in advance. Due to poor decision making and lack of training on the ticket agent's part, we missed our flight to Aruba. Very disappointing and costly. It turns out that the ticket agent marked us as NO SHOW and therefore JetBlue refused to refund the cost of the flight. Choose another airline if you want to make your destination.

I purchased a ticket from JetBlue late at night and, unfortunately, selected the wrong date without realizing it until the next day. When I tried to call their customer service, I was disconnected several times. Eventually, I spoke with someone who told me they would charge a $25 fee just to assist me—and recommended I handle it online instead. The only option I had was to cancel the flight, but even then, I was required to pay a $100 cancellation fee just to receive a credit instead of a refund. This feels like I’m being forced to use their services again, even if I don’t want to. Isn’t that just bad business? Other airlines offer more flexible and fair policies. Making a simple mistake shouldn’t make you a victim of corporate tactics. It’s frustrating to see companies like JetBlue taking advantage of customers, especially when there’s already so much going wrong in the country. It’s disappointing and shameful.

Jetblue plane are amazing for the space. This is why I gave them 2 stars. However trying to book on their site is a game. The price disappears before you can take your card out. I spoke with Jetblue several times but still having the same issue.

Worst customer service ever. I bought my ticket to go to Spain from DFW, on the day of the trip, there was no one at the ticket counter and the hours were listed as 1pm -3pm, my flight was at 6am. I couldn’t get my ticket and the kiosk kept telling me to go to the ticket counter, Customer service was no help on the phone either. I will NEVER again fly on their airlines or purchase an airline ticket from them…

I had a flight from sju-jfk-bos May 3. We work with a pet rescue. We paid $375 to fly from pr to Boston with 3 kittens to remove them. We got on our connecting flight in jfk, where the "in flight crew" humiliated my 10 year old daughter. They told her "cats are gross and smelly" and tried to get her to wipe the rescue kittens with clorox bleach wipes (which is not safe to use on people or pets). My daughter tried to explain that and we were kicked off the flight. Jetblue offered us a new flight but we would have to purchase ANOTHER ticket. I filed a complaint with jetblue and they immediately sided with their staff. The way we were treated was an embarrassment for everyone. Including jetblue. I had to rent a car and drive 500+ miles home. Jetblue issued a travel credit. But no refund. The credit is pretty much useless. As I won't fly with jetblue again!

Today I had a flight for me and my boyfriend, however there was some mix up when booking my tickets. TRACY-ANN, MONIQUE and NAKEISA WAS SO HELPFUL. Their customer service was top tier. Thanks to them I was able to sort out my problems to catch my flight. Keep up the good work guys.

Just experienced the most horrendous flight on JetBlue. Weather delays are understandable. Diverting the plane is understandable. On a flight from Islip to West Palm we encountered weather related delays, circled Tampa, circled Fort Myers and eventually refueled in Fort Lauderdale. Here's where the nightmare worsened. Passengers with no checked bags walked off the plane. Now we are further delayed because the manifest does match. New paperwork had to be completed. We got to West Palm only to find out no gate and no crew to unload the bags. No one to bring up my electric scooter, no one to bring the walkers up and no one to bring the baby stroller up and it continued ....

Plane delays, missed connecting flights and all day in multiple airports! This must be a joke, even paid extra to get where I’m going and I yard not happing. Better off flying Spirit or Breeze, same horrible customer service!

I purchased a ticket for my wife and by the time before the flight she caught a stroke and she couldn't fly anymore. We called JetBlue because we needed the money to get medicines. I spoke to the manager. Explain the situation. I mentioned that or you willing to let my wife die. She said this has nothing to do with her or the airline. They start giving me attitude. This was the worst service and now I'm struggling to get medicine. Because they wouldn't refund me our $300. This is the worst experience ever. I've ever faced with any airlines. Spirit, gave us a refund where I was able to get some medicine for my wife and JetBlue didn't.

Reliably Unreliable. That should be your new motto. Taking a flight out of Orlando to Newark mid day on a monday, you would think it should be no problem. But of course, literally out of the blue, a 3 hour delay. Due to "air traffic control." This company does not value their customers time. I've missed milestone events because of JB and swore never to use them again. I had no choice but to book a quick trip for work and of course, you can count on JB to let you down.

RUDEST staff up in the "friendly skies" is 100% in my mind @ JETBLUE. WORST flight experience I have ever had!! What a displeasure. I will never use Jet Blue again due to their customer service and way of handling issues. If I could give them a 0 for the flight from White Plains to Ft. Lauderdale (1913). Rudest stewardess I have encountered. Once with Jet blue was enough. Spend the extra couple $ and go with a different airline.

If I can give a 0 star, I will! Didn't get any help or no solutions at all from the phone rep Nikki, Zen and the Supervisor Maria. All what I heard from them are excuses and blaming me for a no show. I lost $600, denied me for a refund for JetBlue staff fault. Couldn't make it on time at the airport so I called before the departure time to reschedule my flight, I was told to add additional $300 for the next flight, so I provided my debit card info for payment and I was put on hold for the next 1 hour and 15mins then I was told that the reservation was canceled for a no show.

I was recently on my first JetBlue flight from JFK to Palm Springs. When I arrived to the airport I found out my flight was canceled. JetBlue never sent me an email in regards to the schedule change and refund. No one at the airport was willing to help me and I was advised to call customer service. I was stuck at the airport for 3 hours begging people to help me buy two airline tickets from JFK to now Los Angeles. When I contacted customer service after returning and they kept reiterating that emails were sent to me but none were. I checked my SPAM. I requested proof of emails sent to either my account or my husband's account and JetBlue could not provide any. I will never fly JetBlue again, they are the worst Airline I have experienced in my 50 years of traveling. They clearly do not take responsibility for their mistakes. And customer service is not their concern.

I'm going to miss my best friend's wedding because, even though I booked a flight weeks in advance, Jet Blue changed the itinerary, and I can't make it work at another time and make it reasonable with all of the Hotel & car rental changes/cancellations I'd have to make. Worst part is the airline doesn't care at all. They just say things happen and oh well. Oh well... Guess I'm not booking Jet Blue EVER again. So out I'm out the cost of the wedding clothing, and am letting my best friend down. Way to keep winning Jet Blue. Never ever again will I be fooled by you.

I was booked on a JetBlue flight on May 7th at 7:00 am. Therefore, I made arrangements with transport service to the airport. Also, I made arrangements for a car rental. On April 25th JetBlue changed my flight departure time to 9:35 am. via email to me. The email stated that there was nothing that I need to do. Seriously, I have commitments based on the original arrival time.

Below is my travel experience on 3/8/2025. Flight#874. As a loyal Mosaic member, I am deeply disappointed in JetBlue’s handling of a situation that directly impacted my safety. On my recent flight, the attendants failed to follow JetBlue’s own policy regarding notifying passengers of a buffer zone for my severe nut allergy, leaving me in an extremely vulnerable position. Despite my prior request and the airline’s stated commitment to accommodations, over an hour passed without any announcement, forcing me to take it upon myself to inform those around me. This was not just an oversight—it was a failure in duty of care that put me at unnecessary risk. Offering a $50 credit in response to such a serious lapse in protocol is both inadequate and dismissive of the gravity of the situation.

After a long delay in Boston my flight boarded for WPB Fl Flight 221. Lorraine ** and Laura ** were the most congenial, gracious, and kind flight attendants I’ve experienced since first class European trips.

This complaint is long overdue. I had an incredibly disappointing experience on JetBlue Gate B6 Flight 1829 on October 11, 2024 (THE FLIGHT WAS DELAYED 3 HOURS). Due to the rude and unprofessional behavior of customer service specifically Luz and Emilda. While waiting for boarding calls I patiently wait for Luz to begin to do her job she attends her first customer who asked to sit together with her boyfriend. I too asked to have a seat change due to my aunt Yolanda who happens to be disabled due to being cripple from a bad leg. She said I would fall behind the first couple that was there before me.

I am extremely disappointed with my recent experience with JetBlue. My flight was scheduled to land at Ft. Lauderdale International Airport, but instead, we were diverted to West Palm Beach International Airport. After landing, we were forced to remain on the plane for 4 hours on the runway with no clear communication or updates from the airline.

Complicated boarding. Pay for seat choice and they put you anywhere anyway. So many checked bags as there is no storage space. Staff don't want to deal with fixing the problem and want you to put you in the endless loop of trying to get a refund via the 800 number which never works. If don't expect anything you won't be let down.

I flew on a redeye from San Diego to New York March 24, 2025 at 9:35pm. My seat had no arm rest and I was told by the incompetent male flight attendant that there were seats available but they were at a higher cost and he could not move me. He was extremely rude and miserable slamming all the top cabinets before flying and rolling his eyes when asked a question. I reached out to Jetblue customer service and they were no help. First the seat with no arm rest was not considered damaged to them and they offered first $50 for this. Then I went to a supervisor and she dropped it to $20. This company does not care about customer service and will sell a damaged seat. Be aware of this service and I would fly another airline.

On Wednesday March 26 2025 I was looking for the sub office or Head office of JetBlue to make a one way booking to USA. I failed to locate JET BLUE SUB OFFICE in Georgetown Guyana. I only saw CARIBBEAN AIRWAYS 91-92 Ave. Of Republic Georgetown. Please be happy with the search. Have someone from overseas book your flight for you. You will have a peace of mind. More over the security guard at Caribbean Airways 91 -92 Ave. Of Republic gave me the wrong address for JET BLUE Airways. This goes to show how some security guards are not so intelligent in directing someone to an Airline Office. These are the kind of helpful people we have employed in Georgetown.

If you're counting on watching a movie on your Jetblue flight you may be very disappointed. We flew from Florida to D.C. and almost every screen was not working. In past years we were given a 15 credit for non working screen. Not so this year even after talking to a supervisor. Jetblue is clearly not maintaining their screens. And it makes me wonder what else they’re not maintaining. Jetblue has been our airline of choice but we’re rethinking this. The fact that they don’t seem to care about these screens and aren’t maintaining them and don’t care about the inconvenience to its passenger is making me concerned about their commitment to customer care. When available we will now choose another airline.

They refused to seat my family together. My youngest has special needs. We flew with them to Orlando and Los Angeles and always sit on row 6. This trip, they split our party saying only 1 parent could sit with kid. This is our last time flying with them.

Jet Blue is the worst! I will never fly them again. Cancelled a flight from Orlando to New England after boarding everyone. Claimed it was weather related (storms in area) but it never rained. No accommodations offered and only flight out on Jet Blue was two days away. Paid for best seat on a direct flight and they offered middle seat on flight with stop/layover. Called customer service and they offered a number of 1-800-who-cares. Never again!!! Let all flyers be aware!

I just wanted to write and say that you guys have to be the worst airline and your reviews show it. I was stranded at MIA airport from Sunday at 9am to Monday at 11am (over 26 hours) with all flights grounded. I bought two tickets to try and get home to my sister who had a miscarriage while on a cruise ship. I bought a JetBlue ticket to LAS VEGAS and a Delta ticket to SLC. I bought your ticket same day & tried to cancel same day and you would not allow a refund & your customer service people are not compassionate. I lost $293.29 from you guys that I needed to be able to see my sister and get home TO SLC. The only reason I bought a ticket from you from FLL to VEGAS is I was so desperate I was willing to drive from Vegas to SLC. Delta was so compassionate and offered me a full same day refund back to my card and even helped me find a new connecting flight.

Lisa and Oxchilta were amazing! I usually fly other airlines but this experience was incredible. These ladies were so friendly and assisted me with my two kids. Lisa let me borrow her utensil to cut a sandwich for my kids. How cool is that!?. Top notch! Jetblue all the way!!

Canceled a reservation ** and nothing was informed. No credit on my credit card. The phone number never works. They send a link and you talk to answer machine and if you want to talk to a assistant you have to pay $25. Jetblue never more.

I’m very upset because they charged me for my luggage when I did my check in and when I got to the counter to my luggage they told me it doesn’t appear as paid so they charged me again. When I called them they said I traveled with two luggages. Be careful when you make your payment.

If I could give a negative score I would. Even if other flights are $100 more don’t fly with JetBlue. Thank me later. Consistently the worst airline!!! Your flight WILL be delayed and no, JetBlue doesn’t care.

We booked flights last September and were assigned seats for our flight. We are two weeks away from our trip and just found out our seats were reassigned. I called the airline and was told they see my seat assignment but don’t know how it was cancelled. There are only scattered free seats available now. If we’d like to sit together we have to pay extra as that is all that’s available. This is my first and probably last time flying JetBlue

Avoid this airline like the plague! We drove all the way from Clearwater (where Tampa airport is nearby) to get a direct flight to Punta Cana and were denied boarding due to the incompetence and petulance of just ONE JetBlue employee at the check-in counter because she was SO INCOMPETENT. She didn't know how to manually enter our passport information into her computer.

Booked flight on Jetblue and a few days later they changed my departure schedule and never bothered to call me to offer options, I saw their email a week later and also not options whatsoever. I called today and the only options I was given take the change or I can cancel it but like its been over 24 hours that I booked the flight the money wouldn't be refunded to my card it will go to my travel bank. I explained to them that your company didn't change my departure flight within 24 hours for me to then call for a refund. I asked why didn't I get a courtesy call to inform me of the change, she stated that isn't a requirement of theirs. Long story short I spoke to a supervisor and a rude manager that kept talking over me and didn't let me speak. It's Delta for me going forward, and the funny thing is Delta had a better price but I wanted the earlier departure.

My elderly was traveling from Santo Domingo to JFK. Upon check in she was asked to present her QR code to enter the US; she explained she doesn't know how to read or write and requested assistance. The Check in agent referred her to "help desk". The help desk sent her back to the check in area- this went on for a while. Frustrated she called her niece in the States so the rep could explain what is needed to get done. The voice was loud and clear "I'm not talking to anyone and tell her to get you a code!" Wow Jetblue! that's not nice. My Aunt finally got assistance from another airline's employee and that's how she was able to travel. Very disappointed and we will be taking our business elsewhere.

JetBlue was born as an airline that led with customer service, and they couldn’t have strayed further from this in recent years. The crew members or more often rude, dismissive and inattentive than not. I am going to look at switching my loyalty to brand that cares more.

I booked a package flight/ hotel from PVD to PUJ for two, round trip. I received notification from Jet blue vacations my flights were changed. That shortened my vacation. I found an optional flight out of BOS to PUJ. I looked at the cost of what the flight is that I currently have at today’s cost and looked at at the optional flight cost. The difference would be my current cost total is $122 higher than the optional flight I want to change to. JetBlue vacations wants to charge me $344 more. They are crooks.

My flight was great save for the one small detail that my seat belt didn't work right. Once I put it on I could loosen it just by pulling on the buckle--didn't actually have to lift the buckle to release the thing. I notified a flight attendant and nothing was done. Nobody tried to fix it and I wasn't re-seated even though there were plenty of open seats on the plane. I reached out to Jetblue twice; once by emailing them directly and once by filling out the post-flight survey they sent. Nobody followed up with me. Eventually I had to call Jetblue and all they were willing to do was give me a $75 credit that expired in 6 months. Worthless, because they know the odds of someone traveling again in such a short period of time are little to none, so in essence I was given nothing. I'll stick with the airlines I've used in the past. They're a bit more expensive but at least the seat belts work...

My son flew from NY to Atlanta and an error occurred when he claimed 2 pieces of luggage and was charged for 4. I saw the charges on my credit card statement and contacted JetBlue to have this error corrected. The reps were not understanding the issue and informed me that the baggage claims are non-refundable. I kept trying to explain and made no headway with this rep, I asked for a mgr and was directed to the escalation dept where another person still kept repeating the same as the previous rep.

Got the to the airport an hour ahead for our flight, 20 min before boarding two hour delay. No reason for it. Then they add another hour and another. End up getting to JAX at almost 4 am. Get an email next day they mismanaged the crew schedules and gives us a 75 travel credit. Who the heck wants to fly with this horrible airline again?? Also rented our car through them and got ripped off with that as well. Never again!

Horrible, horrible & horrible, every time I try to use my credit points, the pay does not go through. Simply put, it is horrible. Customer service charges a fee. They are simply unable to help at all.

Customer Service is awful. At the Gate I was “attended” by Giovanna **. She is a very rude person. She had a nasty attitude, and try to take reprisal against myself. First, I made the gate line to find my seats, she said she is not doing seats and that I needed to wait for her coworker. All this while I saw her doing seats for others passengers, she just didn’t like me. I waited for her coworker and I already had seats, she just needed to look at my boarding pass for a few seconds. I asked for her name and that make her furious. When we were boarding she intercede me and said that the airplane was full and that I needed to throw my suitcase thru baggage claim.

This crappy airline does not give proper heads up to the passages of an expected delay. We went to the airport 3 hours early and they moved our flight 5 times. Then we boarded the flight and they said they took too long loading the bags and the pilots had timed out. Never again! Hope they go under.

Canceled flight via text with zero explanation and no rebooking options. Then when speaking to person for refund, they tried to say that we would forfeit our travel voucher we used! For a flight they cancelled!

Flight B6 403 from JFK to SJU on 2/15/25. Having flown from NY to Puerto Rico at least twice a year for the past 30 years this was by far the worst experience I have had with flight attendants with the exception of the only male on crew. The women were rude and obnoxious. It doesn’t take much to say “please and thank you” or even have a little smile on your face. Not one of the women were friendly and made us feel like they were doing us a favor by doing their jobs. They read through the announcements so fast no one could understand what they were saying (in Spanish or English). While I would use Jet Blue again, I would certainly be hesitant about recommending them. I could not believe the level of unprofessionalism I witnessed. Truly disappointing.

Jetblue 1st delays the flight and then says that group F has to register their luggage, meaning that the total delay can be greater than 1 hour therefore the parking will charge more $$. he lounge they have at airports are so small, so with approximately 5 people it fills up. The seat at terminal really dirty and counter employee not too nice.