Jetblue Reviews

JetBlue is a crap airline. But probably not much more of a garbage airline than most others. We were forced to open our carry-on bags in front of everyone and pull out our medications because they overbooked a flight, and we were unlucky enough to be in section F. I guess when you fly JetBlue, they have no problem taking your money but treat you like a second-class citizen. After I complained, we were threatened that they would make us fly out the next day, and I didn’t raise my voice once. The service and stewards are GARBAGE.

I booked a flight from Orlando to Rochester, NY. leaving at 8:15am arriving at 3:37pm. My flight was switched to leaving at 6:00pm and arriving at 11:59pm. Over 8 hours later then I was supposed to arrive. It has the same flight number. I was not even notified. I only found out after the couple I am traveling with informed us. We have someone house sitting and have to go back to work that next morning. And it was too late to book another airline at a reasonable price. Then I tried to call customer service about whether I paid for my baggage. They suggested I use their chat text service so I did. It was going to be over a two hour wait before I could chat. So I called their customer service. It was only going to be a 37 mintue wait. But it would cost me $25. to talk to someone. I WILL NEVER FLY JETBLUE AGAIN!!!!!

Very disappointed in the misinformation I was given on Friday, February 20th when I applied for my JetBlue credit card and was approved. I called customer service and told them that I would be leaving on Saturday for Florida and needed my card. The woman advised me that she would express mail it the address in Florida that I gave her. Unfortunately, today I called to check status and was told it was sent to my New York address. I am in Florida now with no credit card and this has caused a big financial problem. How does a representative of your company not know the procedure or they just blatantly lied. I haven’t received my card and already dissatisfied with this company.

Cancelled a fare forfeiting the non refundable fare price for the ticket itself, called to request a refund for the taxes and the fees and they flat out refused making me wait hours for a call and giving me the run around. Just google JetBlue and you will see what this company is about, a full blown scam, hope they lose that $100m Texas lawsuit for their scummy practices.

Worst airline. Every time I use them there are delays for maintenance. It never fails. They are always changing flight times. Use united, This airline sucks …Currently sitting, waiting yet again for a delayed flight.

Do not recommend the flight between Fort Myers and Hartford, CT. Without fail from the minute you book the flight until you arrive at the airport there will be nonstop notifications of flight changes. In looking at the statistics on this flight the percentage of on time flights is 54%!!! That is absurd. I love the non-stop flight, the crews are great, planes are great BUT to have your schedule constantly thrown in turmoil it's just not worth booking with them. They need to abandon this flight if they can't service it properly. 54% arrival/departure time reliability is unheard of. Considering this is after they have changed your flight times several times prior to the day of your trip it's insane. I used to love them but traveling with them but anymore is nothing short of pure chaos and anxiety as to whether your flight will really happen.

I have to fly JetBlue because of corporate policies; it’s the absolute single worst thing about my job. All flights are constantly delayed, little to no communication, the app is absolutely horrible in every function (it’s hard to fathom software this bad still exists in 2026).

I could write a long review about how little their airport agents knew about re-booking in the snowstorm (Jan 25…with cancellations lasting for days afterwards)…. We had a flight from FLL to BOS at 8:30am that was cancelled at midnight so we didn’t know until we woke up to go to the airport. We had booked extra space seats WHICH COST ALMOST AS MUCH AS THE AIRFARE! I have called twice after we got home to get refunds and was told they were being processed but 3 weeks later I have no refund! Jet Blue has the technology to refund these extra charges INSTANTLY when a flight is cancelled. Why should I have to call again and again and wait WEEKS to get a refund?

Terrible experience. I travel to STI to JFK 2/16:2026 5:45 but the flight is two hours late. After 1 hours asking to the flights attend what is exactly happening and she tells my the smoke detector is damaged so is totaled mess. Nobody can fixing the problem but Jetblue is like sharks. Never loss any only the customer pays concessions.

Being able to watch a movie, with relatively good selections, is the only reason this isn’t a 1 star review. Flights were delayed both ways, we were waiting on the tarmac more than 30 minutes at both locations, and there was perfect weather. Ended up being 2 hours delayed on the way home.

I was taken off the flight and humiliated at front of the whole plane. I purchased a ticket and in addition purchased extra leg room. Flight attendant forbid me from placing my backpack and duty free bags in the bin above my seat and instead instructed me to stick all of my luggage underneath the seat at front of me. That is completely undercut my extra expense for leg room. I calmly explained that to her. On that she went on power trip raising her voice and yelling that I have to comply with her orders. Although I didn’t like it I complied and have photos to prove it of my luggage being placed under the seats. She went on and on and called security and supervisor on me.

Their page to buy tickets is so tricky and sometimes unresponsive. The fare changes from one moment to another and even calling customer service making the claim they do not respond for the system failures. The small letters for their rules switch off any claim made. Any minimum error claimed at the same moment of the purchase it cost $100.00 and be careful paying with the credit card. They do not refund the money to your card they make a credit to be used buying another ticket but after stilling a $100.00. If you use their service, they award you with points that can't be combined with money.

Jetblue service has gone downhill each year, they charge for every single interaction, the staff at the airport are so rude, the service number now has a FEE to talk to a real person, the insurance you buy for your flight doesn't do anything but take your money. Jetblue has no accountability for timeliness of their flights or answering of their service line however they expect you to be completely accepting of every fee that they throw your way. Complete trash.

Not urgent - this a post flight review! And it's a good one!! I just didn't know where to leave it, as I didn't book through JetBlue.. Lesson learned.. Next time I will. I booked through Expedia this time around to go to Asia, with a few layovers. The longest flight was a 13-hour flight. When I got to the JetBlue desk, the gentleman could not find my ticket. Made SOME sense, as I was having trouble checking in the night before. THIS GENTLEMAN HELPED ME OUT SO MUCH. I don't remember his name, but it started with a K and it had a W in it. This was at the West Palm Beach location.

If I could give JetBlue zero stars, I would. On 1/16/2026, our jetblue flight from Syracuse NY to Boston MA was delayed for almost 4 hours which caused us to miss our connecting flight from Boston MA to Key West. it was a combination of time spent deicing the plane and having to return to the gate for an "electrical issue". Jetblue's app says if there is a flight delay of 4 hours, you are eligible for a $75 credit per ticket. Jetblue refuses to give a credit because "the delay was caused by 2 different kinds of delays, weather and electrical". This is false because if the electrical delay never happened, we would have still made our connecting flight from Boston MA to Key West FL.

JetBlue prices are ridiculous! I just googled JetBlue best fares, I entered my location and the first date I wanted, showed $89 but when I clicked on it, it went up to $783. It didn’t provide and options on time. I called 1-800Jetblue and the woman hung up on me. I received a survey asking how my service was and did they resolve my issue. Didn’t ask for my personal information. I have flown JetBlue once a month since July and I even got their JetBlue plus card. It’s time to re-evaluate my situation!

1/28/26. Worst experience ever, up to 5 delays in one single day, Never show this airline any courtesy, they don't do it for you. They rude, the unprofessional, they always put me in a middle seat if I don't buy a seat, like I say they don't show courtesy, even though they could see you are a regular flyer, on their computer. I would try to start using another airline, I think every JetBlue client is getting tired of their abuse. Let's stop promoting this airline. Not recommended.

Jet blue has a bad baggage service - My baggage is lost through them - I have airtag in my bag. I can see it located at JFK and still no one is helping me to get my bag. They provided me assistance name - Jenifer and she is also not helpful. Jet blue has really bad baggage service.

Horrible experience, I was supposed to fly out from SJU on 1/25/26. They cancelled my 8am flight however all the other flights later in the day flew out. They offered no reasonable alternatives. I checked Delta and they had a flight leave today in the morning from San Juan. I ended up booking Delta 3 days from my return date. This JetBlue cancellation has costed me over $1500 in extra airfare and hotels. Will never fly with them. Also the app is horrible. Constantly glitching and very slow. Don’t use JetBlue, you’ll regret it.

I was meant to fly with JetBlue back from a trip to New York, but due to a weather warning, I couldn’t even get there. Tried to get a refund for my flight as all flights to New York were cancelled, but they said I had to pay an additional $100 in order to process it.

Flight: JetBlue B67 – New York (JFK) to London Heathrow. Extremely disappointing experience, mainly due to the cabin crew. Several crew members were very rude and unprofessional, with no basic sense of how to speak to passengers. Simple questions were met with attitude, and the overall behaviour made passengers feel like an inconvenience rather than paying customers. At times, people were genuinely treated like dirt, which is unacceptable on any airline—especially on a long-haul international flight. JetBlue seriously needs to review its customer service standards on this route. Good aircraft and branding mean nothing if the crew lacks courtesy, respect, and basic professionalism. This flight left a very poor impression, and I would think twice before flying JetBlue long-haul again.

On Jan. 23, 2026, out of LAX to Fort Lauderdale was delayed 2 hours without any customer service to notify us. Seating was horrendous by placing us group of 4 in 4 separate row but when ask to change seat together, we were told to pay extra just to change seats.

JetBlue canceled a flight a day before bad weather so they could prepare for bad weather. That caused us to fly to another city, and drive 3 hours and pay triple our expense. To prepare for bad weather, JetBlue hurt their customers before the bad weather so they could "prepare" for bad weather that wasn’t coming until we would’ve landed for 5 hours. Thanks for stranding us, JetBlue!!!! Will never fly you again. You can’t be counted on.

JetBlue’s motto of "bringing humanity back to travel" is a joke. On January 18th, my family of four (including two children) was left stranded at the airport for over four hours with zero communication, zero transparency, and ultimately, zero way home. After a massive delay, JetBlue dropped us at a different airport than our ticketed destination. Instead of providing the ground transportation or the assistance required, they essentially abandoned us. We were forced to pay for our own Uber just to get home after being ignored by staff for hours.

I've been traveling with JetBlue for many years, but the best service and the best experience I've ever had was on flight 137 on January 13, 2026, arriving in the Dominican Republic. The service was exceptional, thanks to Yamis, a very pleasant and attentive young woman who helped and greeted each and every passenger. She was very attentive to everyone, and she truly made our flight a wonderful experience. Ty so much to all the crew members but especially to Yamis. She was the person in charge of the front door. Hope to see her on my next flight back to New York. Ty so much for the service.

I cannot say enough good things about JetBlue Flight 1081 and the entire flight crew. From start to finish, the experience was exceptional. I was traveling on official military business when I realized I had left my wallet behind at Boston Logan. Both captains immediately stepped in to help and were on the phone with the baggage service office working to locate it. What truly stood out was their level of follow up and care. Both captains checked in with me multiple times to make sure progress was being made and to ensure I had what I needed, especially given the circumstances of my travel. Their communication, professionalism, and genuine concern turned a stressful situation into a reassuring and positive experience.

JetBlue lost my checked luggage and, despite me following every instruction and deadline they gave me, they refused to properly compensate me. Their baggage specialist sent me conflicting deadlines for my claim, and the loss claim form wasn’t even activated until weeks after my flight—yet somehow that was still held against me. Customer service admitted they lost my bag, then denied my claim anyway. The only “compensation” offered was a $300 flight credit for permanently losing my belongings, including valuable personal items. The entire process was disorganized, unfair, and incredibly frustrating. This experience has completely destroyed my trust in JetBlue, and I won’t be flying with them again.

Round trip flight. Return flights from Port of-Spain, Trinidad, to JFK, New York and finally to Chicago, Illinois.

Worst airline in history. Didn’t credit my account for 5 flights despite numerous phone calls to customer service. Finally, they conceded to credit me with 1/2 the points.. Constant delays. Lack of communication. Lack of customer service - was disconnected twice after waiting an hour to speak with a representative. But they will spend much time on trying to get you to accept their credit card.

In May 2025, I was traveling from San Francisco. The flight was delayed three times. During six hours I was on a wheelchair at the gate with no one at the counter during that time. I got the updates only on my phone, By midnight I was informed that I couldn't board my flight, because I will not be able to connect in NY going to my destination. Spent two hours over the phone trying to get some help from the airline, extremely frustrating. The entire experience was traumatic. I filed a complaint and a month later I got an email apologizing and giving me $75 "courtesy" credit. Today I went to use that credit, but couldn't find it.

If I can give JETBLUE ZERO Stars I would..... My son, who is in the US Army was traveling back after the Holidays, went to check his bag and the supervisor on staff would not accept his Military ID telling him that it was not the right one. Meanwhile he has been using the same one for all his travels and NEVER had any issued. He was charged $200 for a bag check. I called JetBlue to try to get him a refund and spoke with several people AND NO one was willing to help at all. They said the supervisor made her discussion and it was final. So sad, these men & women fight for OUR country and they are NOT appreciated. WHY would my son give a fake ID???? Needless to say we will no longer fly or support JetBlue after being a Loyal customers for MANY years!!!!!

I have been using JetBlue for many years, use another airline only if there’s no JetBlue. Over the last few months, I’ve grown increasingly frustrated with the service. My recent experience broke the camel's back. In November, I canceled my flight because of problems with TSA understanding and recommendation from JetBlue. They even offered points as bribe.

On December 31, 2025, I arrived at JFK, Gate 507 Flight 1853 Departing at 2:23 pm to West Palm Beach, FL. I arrived an hour half before flight. I am handicap, a senior and I had a wheelchair attendant take me to the gate. I was placed right next to the gate agent desk. 20 minutes before boarding the agent came over to me and asked about my oxygen. I answered her questions like I have always done. Yes I have 2 batteries. 1 is in the machine and 1 is in my carry on bag. Fully charged. She then said she needed to see the machine with the battery. I told her ok but that I've never had to do this before. This is my job she stated. I said I've been traveling with oxygen for almost 3 years and I've never had to anyone show them the battery is full.

I booked my flight for my husband's birthday for December 8th to PUJ - **. Unfortunately, my husband was diagnosed with prostate cancer and had to have surgery on December 1st. I sent over all my husband's doctor reports to capital one and Jetblue and was advised that I should have read the cancellation policy. It’s just that my husband had cancer, he had surgery and had to wear a Catheter for 8 days. There was no way that he would be able to fly with his condition.

I am filing a formal complaint against JetBlue Airways regarding the negligent handling and mistreatment of my grandparents, Marlene ** and Carlos **. On January 1, 2026, they traveled from Newark (EWR) to Guayaquil (GYE) with a connection in Fort Lauderdale (FLL). Their first flight, JetBlue Flight 1255, departed EWR at 6:00 AM and arrived on time in Fort Lauderdale. Their connecting flight was scheduled to depart at 10:35 AM, which they did not make.

“I won’t use this airline again. They always delay flights, and I wouldn’t recommend it to anyone who needs to be on time.” Unless you are in a hurry to nowhere. Customer service is really bad. My fly suppose to depart at 11AM instead we have to wait until 2:30 PM. The weather blue skies no problem whatsoever.

I will not be flying Jetblue ever again when I can help it. I am trying to make it home for my mother's funeral today. You cancelled my original flight, made it impossible to rebook, had 4 hour wait times. I finally managed to reach you in spite of your shitty systems by waiting. You put me on a flight 2 days late I would arrive before the funeral. Now that flight was delayed 5 hours and I landed at 2:20am. My mother's funeral is in a few hours all because of your shitty system went down after you canceled my flight. The level of loathing I feel for Jetblue knows no bounds. I truly despise this company and will forever remember this and tell this story to every single person I meet. You have lost a customer of over 20 years. Your tactless lack of human touch astounds me. Even a courtesy email would have helped. You are mediocre at best.

Jet Blue. I have given you terrible ratings on EVERY POSSIBLE PLATFORM!! I need a refund for the Spirit ticket and the cost of the Spirit baggage, WHICH IS MORE EXPENSIVE WHEN PURCHASED at the counter!! And you know it!! You harmed me financially and STOLE THE TAXES FROM ALL THE PASSENGERS who were on that flight!! That's how anyone can make money, by stealing from others. Now I have to wait who knows how many days for them to return whatever they feel like returning!! I will NEVER fly JETBLUE again!!

Paid $308.00 extra to upgrade seats and this persistent women at Jet Blue made us check one of our carry on bags. Note it was a standard size carry on bag that’s fits vertically in the overhead bin. We wouldn’t been as upset if we were in economy. We reached out to customer service and they wouldn’t even offer a partial refund.

Apparently, JetBlue allows people to make phone calls on your behalf without validating the proper phone number and cancels your fight arbitrary.  They are supposed to verify your identity based on your phone number that you’re calling from clearly the person that took the call did not verify properly the identity. Beware of the scam and be aware of the fact that JetBlue has done nothing to validate accommodate us in any way. We are now stuck in Newark trying to figure out how to leave before this major storm hits.

They damaged my brand new luggage and then offer me $50 for a flight credit.. unacceptable!!.. I never wanted to fly with Jetblue again. They delayed my flight 4 times and the flight attendants were stingy with the snacks.. just all around unsatisfactory.

Please choose another airline!!! Our family booked a trip 2 months in advance and the flight was canceled because of weather (other carriers were still flying to the same location). When we called to try to get another flight they said there were no flights at any airports close to us (we gave them 5 close locations). The girl said our only option was to get a refund. We accepted but then called right back and asked if we could get a one way flight there with another carrier could we keep our outbound flight. They said, "Unfortunately you already canceled so you will have to rebook but it’s going to be double the cost." When we told them that we were never given this option the guy said, "Yeah we ARE allowed to let you keep your outbound flight but told to only offer if the customer ask because it causes confusion with the customer if we suggest it."

I have a roundtrip ticket to fort Walton fla. from Atlanta on jan 2 2026. They want 50 dollars to cancel my flight. Stay with a better airline. They will not change the dates without a charge of the $50.00. Also Cruise was cancelled so I was going to just fly down for the weekend but JetBlue will not let me change my date.

Booked round trip flight to Aruba for Thanksgiving with my 2 adult children. Awoke at 6:30am to an email from JetBlue advising our return flight was cancelled. They offered no alternative flight for 3 days! This lead to a scramble to get home which was quite unpleasant. Never will use JetBlue again. There was no explanation except, “This cancellation is related to a new regulatory requirement that temporarily affects a small number of our aircraft. While we complete the necessary updates, some flights — including yours — must be cancelled. We’re working quickly to return these aircraft to service.” Wonder how long the refund will take.

Didn't like it 10 years ago. Worst flight of my life. Decided after such a long time, let's try. Maybe they are better. Now, nothing has changed. Delayed, on time, delayed, on time, back and forth for hours. Plane gets to the gate, can't depart because one crew member is missing. So let's wait another 2 hours for another one to depart from God knows where to land and fill in. Really? Delaying a plane for hours on time because they can't manage their crews. Lifelong vow to NEVER use them again. They nickel and dime you to death in the first place but have no hesitation to strand you for hours because they can't manage personnel. Pathetic. Lifelong vow to never fly this POS airline again. Any airline, any... before these inept fools.

It's not about having 2 flights cancelled Which of course is aggravating and annoying. It's not even about that they should not have allowed the second booking to begin with when not having their issue resolved which is even more aggravating and annoying on such a high traffic day. I get it. I travel a lot and I am aware of the grimy moves these airlines pull. Including the sudden price gouging on that second booking. NO IT'S NONE OF THOSE THINGS. It's air travel. I expect it to happen at times like this time. IT IS HOWEVER being cut off 3 times from the LIVE CHAT after waiting 45 minutes twice and 2 hours a second time. And then being hung up on twice by the live call agent. Then a day later being sent an apology and a form letter to fill out with receipts for a cab ride reimbursement. WHAT A JOKE.

I was on hold over four hours trying to make a change in my itinerary. JetBlue app would not let me cancel or modify since I used points. Nobody answered the phone after four hours. I hung up. I will no longer use points. I will also book one way trips if I am forced to use JetBlue again. Very frustrating to hold on for over four hours and nobody answers the phone and the online app is ineffective indicating the only assistance must be from the customer service people who don’t answer the phone.

Garbage airline and garbage customer service. Returning flight was cancelled at midnight 6 hours before the flight. No available direct flights to rebook in the next two days. Had to book through another airline last minute, having to eat rental fees since we needed to return the car to another airport. But JetBlue can only refund me the cost of my original flight, and won't cover incidentals that were fully their fault. Wouldn't recommend this to anyone.

Had a 14 hour flight delay due to a mechanical issue. They refused to rebook anyone and said there were no seats for the next two days, without even checking. They gave free small packages of goldfish. And two $12 meal vouchers. I bought a sandwich and a water and a banana for $23. Total nightmare. The gate staff was great but the counter staff and customer service were terrible. Not just not helpful, they were rude. I was due in Boston at 2pm. Will get there at 3:15 am, maybe.

I wish I could give 0. I paid extra money for (first class-btw this isn’t first class, it’s just at the front of the plane) where I was packed like a sardine. I filed multiple complaints with JetBlue (no fix) I went to the BBB as multiple things went wrong (wifi, seating, “reclining seats”, alcohol (free-never saw that). Now they’re saying they’ll give me a “credit of $350”. The only issue is I WILL NEVER FLY THIS AIRLINE AGAIN. I requested help with this at least 4x, spoke to customer service (extremely rude and unhelpful). Again, I just want my money back. I canceled the 2nd flight because JetBlue is misleading.

Jetbus is a thief for charging $50 for 1st check and $70 for 2nd check to travel domestically. NO empathy, Loyalty or compassion especially to their members. TRAVEL CREDITS SHOULD BE allowed to PAY for CHECK BAGS, JETBLUE is DISGUSTING and a MONSTER!!!

They are horrific, I see why there in the tagline of all things BS. It's Black Friday trying to do a purchase for 1st time and says some sort of technical difficulties. Is it actually available or is it the OLD BAIT & SWITCH?

⭐⭐⭐⭐⭐ Exceptional Service at Pittsburgh International. Today I am traveling from the new Pittsburgh International Airport to Frankfurt, and I had the pleasure of being assisted by Demita Jet Blue. She was absolutely wonderful - warm, friendly and impressively efficient. Her positive energy and professionalism made the start of my journey smooth and enjoyable. Truly outstanding service. Highly recommend!

I spoke with jet blue customer service for a flight issue and found them to be super unhelpful and rude over the phone. They also were very difficult to work with when it came to changing around flights despite being with in the cancellation window. Overall, the worst airline I have dealt with!

We purchased 3 tickets to fly from Orlando to buffalo for my wife, son and myself. My son passed away, and I called JetBlue to see if I could change the name on my son's ticket to my older son's name because we were flying up for thanksgiving as well as doing his celebration of life there. JetBlue was a complete nightmare and no compassion at all, I was told that they could not change the name. They had to cancel the ticket and purchase a new one in my eldest's name so, I said O.K. Let's do that only to be told that I would have to pay an additional $230 on top of the $360 I already paid for. I asked is there anything they could do since my son passed away and he clearly could not fly. They said that's the only thing they could do. I am sad at the state of airlines and businesses in general where there is no compassion and it is only about how much money they can pull out of your pocket while you are grieving.

I was speaking to Ester this morning and trying to get me seat change back to where you change from my original seat. Where I picked when booked. I can't understand why would you change my seat and separate mother with toddlers. I never such bs. Anything happens to my kids on your flight there will be a problem.

I fly from Turkey by Turkey Airline connecting to JFK and Tampa JetBlue. When I arrive in the morning that the customer service stated my flight cancelled but booked for 7.20 pm. I was ok with that. At 6.30 I went to get #505.. Flight # 225 to confirm.. The lady ** stated my flight is for the next day. I try to explain to her I just confirm I am booked. She said, "I don’t have time for this. I told you tomorrow." I was shock by her attitude. I said to her I am just try to explain to you! She said, "I am done with you. Go away." Her name is kelois. She shouldn’t work in the front at all!!! I have a video and also a witness. She should be fired!! What a shame… By the way my flight was booked correctly!

JetBlue has degraded beyond repairs. I had a signed contract with them through a promotion they have with Budget Rent-a-Car. Budget overcharged me. JetBlue couldn't help me get the money. Budget overcharged my credit card. What good is it if JetBlue is advertising promotions they can't honor. It's just wrong. They had me signed a contract for $254.48 (All taxes and Fees included); they turned around and charged me $261.52. Don't go for their Budget Rent-a-Car promotions. Chances are, you will be deceived.

I am extremely disappointed with JetBlue. During Hurricane Melissa, my return flight was canceled, and I was stranded in Jamaica for 9 extra days with no clear communication or assistance. JetBlue offered no compensation, no hotel accommodations, no meal vouchers, and no support — just vague reassurances that went nowhere.

Gave one because I could not give a zero. It would not let me canceled our flight for a relaxing long weekend. Couldn’t get another flight out so had to cancel everything. Very depressing. If it is up to me I will never fly JetBlue again.

Flight delayed 6 plus hours. They keep refilling the fuel. There was an unexpected stop to get fuel and we stayed for 4 hours. Horrible organizational and horrible communication. Constantly changing information.

The WORST airline. This airline cancelled our Nov 1st flight from JFK to ATL last minute while we were mid flight from Iceland to JFK when we did not have service. We spoke with somebody who works for JetBlue and she relayed to us that JetBlue did not have a pilot to fly our plane that day and so the flight was cancelled for this reason. When I called customer service to request a refund we were given only a partial refund. The customer service personnel is absolutely incompetent and gave me the runaround, transferring me from one person to the next, not helpful at all. I will tell everyone I know never to choose Jet Blue if they can help it. Extremely disappointed in this airline & the carelessness with which they treat their customers.

Jetblue damaged my wheelchair and couldn't find the needed the part to fix it, when they said they would give me a new one, they demanded that I give them my old wheelchair, otherwise they couldn't give me a new one. I didn't want to give them my old one because of sentimental value, therefore they would not give me a wheelchair. I had to spend my own money to fix it.

Service has gone significantly downhill. Been a Mosaic customer for many years. There are now delays, difficulty contacting customer service, disinterested on board crews. If you want dependable customer service better off flying another airline.

We were traveling with a party of 25 for a family vacation leaving Punta Cana at 9am coming into JFK final destination SLC Our flight could not land due to weather, our plane circle JFK airport for over an hour before they decided to take us to Boston, so we were diverted to Boston when we arrived in Boston they were getting another plane ready to take us back to JFK because the weather had cleared up and the flight to SLC had not left JFK yet. We sat in Boston for over 4 hours because they had no pilot then we got a pilot and then they had no copilot and then we got a copilot and then they had no flight attendant which I understand. The weather made things really difficult. We finally boarded in Boston Headed to JFK hoping we could still catch the flight to SLC! As we were boarding in Boston, the app for JetBlue told us our flight had been moved out of JFK to Salt Lake City to the following day at 7:55 PM.

Flight from Boston to Orlando on late Oct 27th was delayed for 5 hours, first due to weather delay and then mechanic delay. Arrived at Orlando at 2:30 am and felt entirely exhausted. In comparison, a similar Delta flight scheduled to depart one hour later than my flight actually arrived 3 hours than us! I have learned my lessons about booking JetBlue flight now. It wasn't the first time this happened to me with JetBlue. Well, never again!

Wow.. What a garbage airline. The most ** service you can imagine. I was treated horribly by the staff. Literally lied to. I arrived at the airport at 6 am and was issued another ticket for 9 pm at night. Arrived to that flight after 15 hrs in the airport and was declined and told I wasn’t booked on that flight even though I was issued a boarding pass from the front desk staff. The manager comes out and tells me, "Sorry you’re not on this flight. If you’d like to fly tonight it will $600 dollars." Absolutely the most disgusting service I’ve ever experienced with an airline. I will never ever use this slimy folks again. Unbelievable. He even had the nerve to tell me, "If you want to fly ma'am you better lower your voice." Insane.

I had a flight from AUS - BOS on Jetblue prior to a connecting flight on British Airways going from BOS - London and then London - Cairo. Jetblue's staff refused to issue me my boarding pass because their system stated I needed a VISA to enter Egypt. While true, the VISA can be acquired at the port of entry. This is stated on the US Dept of Transportation, Egypt's governing website, and surprisingly even on Jetblue's website for international travel. Apparently the staff didn't even know how to navigate this. They forced me to miss my flight and have to re-book everything due to their ineptitude. Following up with customer service does no good as they refuse to take any accountability. I'll never fly Jetblue again.

This is THE BEST airline I have ever flown with. They are affordable, kind, helpful and have beautiful and clean planes with amazing legroom. I will be prioritizing flying with them from now on. 10/10

: Extremely Disappointing Experience with In-Flight Services. I recently flew with JetBlue and was thoroughly disappointed. Not only was the Wi-Fi completely non-functional, but the in-flight entertainment, including both audio and video, was also down. When I approached a crew member for assistance, I was falsely assured that a voucher would be issued as compensation. This turned out to be a lie. Despite multiple attempts to resolve the issue with customer service, I was denied any form of compensation or credit. This experience was unacceptable and has severely impacted my trust in JetBlue. I urge the airline to address this issue promptly and ensure it doesn’t happen to other passengers.

We recently flew from Orlando Fl to Newark NJ and back again to Orlando Fl. Our flights were on time and even early on our return flight home. The service on and off the plane was amazing. The staff at check in was friendly, efficient and with a smile. Our return flight was so smooth even though the Pilot said we would be hitting some turbulence. Landing was so smooth. With all the trouble going on with air traffic controllers and TSA and even so called problem at Newark Airport, we had no problems. I commend them all! JetBlue is the only airline I fly and I have never been disappointed!

JetBlue used to be a fantastic airline, and being a frequent flier, I elected to go with them because they used to have fantastic customer service and good deals. After this year, I will never fly with this airline again. I have also warned my friends and family to use other airlines due to their untrained staff and terrible customer service. The first issue occurred in July, 2025. My friend and I were flying from Vancouver to Boston, and both have medical devices. These devices need to stay on our person at all times, and all airlines and transportation workers are supposed to be trained on this to avoid a medical emergency.

JetBlue… More like JetBlew it! The level of service provided by a company is really only defined when there are issues. Any company is expected to provided wonderful customer service and to meet their expectations that are related to the company. It’s when something goes wrong that true customer service and the experience is determined. In our return trip flying back from London to JFK just after take off the pilot advised the plane needed to turn back to Heathrow international due to a pressure bleeder valve issue that needed to be corrected. We were forced to return to the airport a half hour into the flight.

I had a flight from MCO to LGA on JetBlue flight B6 1098 and had some trouble connecting to the Wi-Fi. Fortunately, the flight attendant, Jaime, was very helpful and quickly got me connected. Overall, I had another great experience flying with JetBlue!

They care nothing about their members. They have no loyalty. The customer service is terrible. Find another airline as I am going to do. I have been a loyal member and customer for over 10 years. That means nothing to them.

Uncaring. We recently had to cancel our vacation package does to a Medical emergency.ww thought we were booking thru the hotel however they referred to Expedia without our knowledge and paid jet blue with their check although we had paid thru credit card. Nowhere in the documentation we received did it say that flight was non refundable. After reaching out to JetBlue several times they finally found our reservation and although we have medical proof we could not make this trip they still charged us a $200 cancellation fee and balance not refunded but applied to another flight within a year.

My family booked a trip with these people and first of all this was the trip from hell to Jamaica. My room toilet didn't work when I arrived then the refrigerator didn't work. Well ok I will fix it myself. After calling the front desk they said they would send someone. They did by the time the guys came I repaired the refrigerator. The next issue is when I returned to my room that evening I sat on my bed and looked to my left it was roaches in my bed and crawling on my floor and in my cosmetic bag on the side of my bed which held my retainer that goes in my mouth. I called the front desk, showed them the roaches and the sheets where the roaches were killed. The front desk person Javon stated that this was a issue before an and for me to speak to the customer relations manager. Well I did. First off she was rude to laugh then she said, "Well I can't handle the issue in house however you can report it to corporate office and they will send it back to me."

Traveled via JetBlue from Orlando to NYC and back. First flight was delayed by 2h due to maintenance issues with some nitrogen pump. Second flight was delayed by 6h due to plumbing issues that resulted in no water supply to the toilets and we needed to deplane and board another plane. Does JetBlue not maintain their aircrafts properly? I have almost never encountered delays of such magnitude in my decades of of traveling in Asia, nor with other domestic airlines in the US. Best part is they offered a $12 meal credit voucher for causing me such a long delay and the voucher couldn't even be loaded onto my credit card properly.

I took the flight from NY to DC leaving at 5:58 pm. This one particular flight attendant name Carolina. I noticed when I entered the airplane I said Hello and she never responded to me. I let it go and when she’s giving snacks she purposely hit me on my forehead and never apologized. I think she’s a racist or she hates me. I love Jetblue but not happy with what happened to me.

(1) The website does not work. For 3 consecutive days I brought it up and signed in (it recognized my trueblue account etc) but 3 dots flashed while nothing else happened for hours despite multiple refreshes, so they have a huge problem. I think it is deliberate; they want to force customers onto the app.

Dear Customer Service, I am writing to formally express my dissatisfaction with the treatment I received during my recent flight. I was forced to check in my carry-on bag without explanation and without being given any assurance. The staff member, whose name is Ashley, was very rude and even pulled the carry-on out of our hands, stating there was no overhead space available.

Yesterday was my first flight on Jetblue. Our 6 hour flight was unpleasant as there was no food except by purchase, the cabin noise was excessive, the seats felt really small, and the entertainment screens did not work for me or my spouse. First we were delayed at takeoff, then upon arriving in SF at 11:30 PM we were stuck for another 45 minutes because the gate walkway didn't work. In such a huge airport, how do you wind up with the only non-working gate passageway? It was just one fresh hell after another. The pilot apologized profusely, but when we were held on the tarmac they didn't even offer us some water or anything.

JetBlue has horrible communication and terrible CUSTOMER SERVICE! On 9/6/2024, we arrived at JFK airport, we checked our bag and proceeded through security. Upon arriving at the concourse, we saw on the departure board that the flight had been cancelled. There were plenty of announcements being made over the PA for other flights (now boarding, final boarding calls etc.) but there was NEVER announcement of the cancellation of flight #2902 to Buffalo, nor were there instructions to find the JetBlue help desk and ask for updates/rebooking etc. Instead, we were left to see if the gate was staffed (it wasn’t) and look around with other passengers to see what we could do.

Booked a flight with him. The seats were 1640 for two. Asked me to get a credit card with JetBlue. It would save me money and knock it down to 1240 so I did got my statement is still 1640. They want two billing cycles before they would credit me back the 250. I told him to shove that up there. You know what? These people are scam artist.

The ground crew were obnoxious and rude. They were acting like we are in concentration camp. The arrogance and intimidation was unspeakable. Shame. My name is Georgia ** and I flew on 9/8 at 8 pm from Ft. Lauderdale to San Francisco.

I’ve flown JetBlue many times, but Flight 1200 was a disturbing experience that left me questioning the integrity of their staff and policies. Upon boarding, I was singled out by Tamara at the gate and told my compact carry-on needed to be checked—despite it fitting easily in the overhead bin and being well within size limits. The gate agent made this decision arbitrarily, with no explanation beyond “because I said so,” while allowing multiple passengers behind me to board with visibly larger bags.

Arrived at Washington Reagan a little early to check in for my flight back home to Boston. Asked if I could fly standby on an earlier flight. Was told no. No worries. Lo and behold, my 1:30pm flight became a 2:40pm flight then a 3:55pm flight and so on. It's now 9pm and I'm just getting home (short flight from DC to Boston turned into an all day affair). Turns out they were delaying and consolidating flights to Boston without a care in the world to the effect this would have on their customers. This was a work trip. We won't be booking with JetBlue again. Delta or American should be just fine until they're not....

Our flight's been delayed because of limited staffing. Every time I fly with JetBlue there is a delay, doesn't matter if it's sunny out. There's always an issue. They had tried telling me they like to fly out at specific times when I first noticed my flight was delayed which made zero sense. Then all of the sudden it was no staff. Very disappointed and always inconvenienced on this airline.

In a recent JetBlue trip returning from Mexico we were delayed over two hours leaving because of computer issues on the plane. Hence, we arrived at JFK airport after the Jet Blue terminal had closed. We got off on the tarmac and went to luggage retrieval. We all waited over 3 hours for luggage that was on the airplane when the pilot moved it and went home. Rather than get home by midnight, we got home after five in the morning. AND Jet Blue didn't care whatsoever.

I didn't check a bag so obviously you get put in a lower price tier but that is the tier where they force you to check one at the gate rather than people who have to go to baggage claim already. So they inconvenience you to inconvenience you. The flight had plenty of space in the overhead bins too.

I want to share an extremely disappointing and painful experience my friends and I had on a recent JetBlue flight (128) from Orlando to Newark on Sept 1, 2025. The flight was delayed over 6 hours, many passengers were understandably frustrated. We were seated in the very last row. My friend, Jennifer, who was visibly upset, voiced her frustration over the situation. She was not yelling or threatening anyone, just having a conversation with me, yet she was suddenly told that she was being banned from the flight. We were told this decision came from the captain, yet we never even interacted with the captain being all the way in the last row. The only people we interacted with were the two flight attendants named Rebecca and Carly-Rae.

Flight was delayed 8 hours and the app, gate agent and front desk ticketing counter were unhelpful. The gate agent made me exit security to go to the front desk where that agent claimed to process a refund and simply didn’t. It took 1.5 hours to not even get resolved.

My flight from FLL to DCA was delayed 5x before 11:15 until the flight was once again cancelled for 6:20am. I understand the crew has no control but there was lack of communication from them regarding the multiple delays. JetBlue needs to do better with handling communicating delays to folks until waiting last minute to share the information. Additionally, with them announcing delays earlier would’ve helped with making other arrangements. Now currently on line waiting to be reticketed for the same flight. What a horrible experience with JetBlue.

JETBLUE delayed MY flight by 1hr for non-weather reasons. I ended up missing my international flight connection at JFK and in the end I MISSED a family moment that was key to my life. Very wrong of JETBLUE! Someone needs to develop legislation to prevent airlines from non-weather delays. This is rampant.

Flight was delayed 8 hours going to Orlando from Westchester. Staff at gate were the worst travel employees we’ve ever experienced. While waiting on flight for 3 hours due to a weight limit they made us get off plane to wait additional 5 hours in nonworking air conditioner at gate. I have photos just of how hot it was. I was on a call for 2 hours with JetBlue escalations representative who informed me we would receive compensation for this entire experience. She asked that we kept all receipts of money lost and spent due to 8 hour delay. She also informed me JetBlue’s policy is 3 hour delay and you can be reimbursed one way or another. Now I’ve been on the phone looking for my compensation and being gaslit that what happened was out of JetBlue's control and they can’t do anything for me and the entire convo I had didn’t exist with previous representative.

Just booked a flight from Tampa to Boston that in itself was fairly easy although I was quite surprised at the added itemized expenses. Then came the final blow. I had to add on my 5 lb Chihuahua, which will be in a carrier which I will have to transport then place him under a seat. At no time will the crew be involved with the animal. For that I am being charged $150 EACH WAY. Last year thru Allegiant, the cost was $50 each way. I understand about inflation, but this is absurd. Have traveled with JetBlue on numerous occasions and very satisfied although what starts out as a cheap flight ends up over $3,000 R/T for two.

I am most please with the JetBlue staff I interacted with between Albany International and Fort Lauderdale on my trip both ways. I appreciate their leniency and act of service. Thank you Jetblue! They went above and beyond helping to locate an assistive device left at the Albany Int. Airport . The gate attendant allowed us to board board the flight after a mishap on our way to the gate. I am very grateful for those staff on duty that morning.

I wish I could give JetBlue zero stars. I wish I could give JetBlue zero stars. My kids lost their iPad during a trip, and the ground staff confirmed it was found. They even told me where it would be sent. I filed the Lost & Found claim the same day, but now all I get are emails saying “ITEM NOT FOUND – THANK YOU FOR YOUR BUSINESS.”

No notice, no help, no hotel voucher. My JetBlue flight from JFK to DTW was cancelled without any email or call — I only found out after dragging two heavy bags to Terminal 5. With no alternatives offered, I had to pay for another ticket, get myself from JFK to Newark, and when that flight was also cancelled at 11 PM, rent a car and drive 10 hours overnight. Exhausting, expensive, and unsafe — JetBlue left me completely on my own.

The most cruel customer torture service I ever experienced, and they are only getting worse by the day. It's reached a boiling point where I don't call these ** nationals any more. They disc calls if they don't like what you say. Be aware: don't waste time with them coz they lie and change their minds based on their mood that day. Bye bye JetBlue, will fly with another airline

JetBlue’s service was an absolute nightmare. At check-in, the agent (Serita) forced me to check my bag even though I had purchased a more expensive ticket that should have included a carry-on. I explained that my luggage contained valuable items, but they showed zero concern for my situation. I was visibly distressed and shaking, yet the supervisor (Rosalina) was just as dismissive—rather than assisting me, she immediately offered a refund as if my business didn’t matter.

July 17. LAX-JFK. B6 925. Landed (delayed actually) around 12.30am. One of the worst experiences ever. Old airplane, wifi didn't work 90% of the flight, staff forgot about orders, no fresh food on the airplane (no one ever warned so I could buy food before boarding) and as a cherry on the top, when I was almost crying because of the ear pain (high pressure) and looked like I was about to pass out, staff just walked away (literally, saw me moaning, seating crumpled in the seat and they walked away). Never again.

I have used many different airlines, I always feel safer flying with JetBlue. They have an outstanding customer service. My most recent experience with JetBlue confirmed that they are the most reliable airlines. Me and my husband were amazed by the excellent service we had at ISP McArthur airport after they had to change our flight. Despite many delays we had, their diligence and kindness were rewarded. Supervisor: Shannae ** and staff Ramon **, Faunda V **, Joshua ** were beyond excellent of the work they did to control customer's frustration. Shannae is overqualified for that job. We need people like her to do this type of job. Thank you for being

Jet Blue changed my departure time by nearly 3 hours. I couldn't make it to the airport in time to make that new time. I asked for a refund since it was not my "fault" but theirs. They refused. Only wanted to give me a travel credit. They made the mistake. I'm the one that pays! Will not trust them in the future.

Flight: 469 | Date: 08/16/25 | From JFK | Gate 511. This was one of the worst flying experiences I have ever had. Right before boarding, the gate staff suddenly informed us that we needed to complete an immigration entry form (only available in Spanish), otherwise, we would not be allowed to board. When we asked for assistance, the staff refused to help and even threatened us with being denied boarding or forced to take a later flight. Their attitude was extremely rude, dismissive, and hostile, showing a complete lack of respect for passengers. Although we managed to complete the form at the very last moment and were finally allowed to board, the entire experience left a deeply negative impact on our journey. For an international airline, this level of service is absolutely unacceptable and has completely ruined what should have been a pleasant trip.

I have been to 104 countries. I have never had such horrible service from an airline. First, the airline decides to just cancel my daughters and my reservation two days before we are supposed to leave. They claimed fraud even though the credit card company said otherwise. I had to drive two hours round-trip to my closest airport to reinstate the tickets. We had had a raider flight leaving out of LAX with really good seats that we paid extra money for. We lost those seats, ended up on a 6 AM flight to Amsterdam via JFK, and ended up with horrible seats., the very last row which does not recline. That was only the beginning of this upsetting experience.

Worse experience EVER. The customer service is terrible at the airport and then the flight, we were initially delayed an hour for unknown reasons, then they said there was an engine error that needed to be resolved, after they "fixed the error" (which took 20 min), they announced the pilot was timed out and couldn't fly because he had flown all day. So, they took us back to the gate since the pilot had to deboard. And we had to wait. 3 hours later that we had been waiting, they announced that they were fueling and so we had to wait even longer.

Jetblue will never be a choice again for my future flights. Agents at gate should be trained for minimum courtesy level with customer service. When I checked in online yesterday, seat assignment was not available without paid upgrade. This morning at gate I was assigned an exit row seat, and my SMALL flimsy carry-on bag was taken. I insisted explaining that it was well below a carry on size, but it did not matter to the agent AT ALL! When boarding people behind me had much bigger bags not taken at gate. Bins above my seats were empty (have pictures of both). A very negative example of pointless aggravation attitude against customers. Really hope my light carry on will not be damaged in transit. Never again Jet Blue!

JetBlue multiple times cancel or rescheduled your flight and when they do, they get rid of the seats that you had already booked an extra Comfort and make you pay more money to retrieve and repay for extra comfort seats. They also will charge you $500 to change five tickets when five days later you get an email saying it would be free to rebook your flight because there was such a flight change in the original flight. A paid for Comfort Plus seat downgraded to a non comfort plus seat and wanting to get more money to upgrade back to comfort plus when there were plenty near the other 3 of our family available.

Jetblue does NOT care if you have a medical emergency/illness and need to cancel. They will charge you still a cancellation fee even with medical documentation. It needs to be a communicable disease per CDC guidelines. I asked just for a credit to fly at a later date until it would be safe for me to fly. Doctor said it is unsafe for me to fly. I have the medical documents stating I'm under emergency treatment. Jetblue did not care. They charged me $100 each ticket to reschedule. They do not care about keeping their customers or providing quality service under any circumstances

I don't really have to say much, and the passengers will be writing their own complaints and likely filing lawsuits, but for your information, JetBlue denied my son, a decorated Afghanistan war veteran, boarding with his certified, credentialed service dog. And yes, all paperwork was filled out and previously submitted. Further, when my granddaughter became upset over all the commotion, the agent threatened to deny her entry to the plane because of her "anxiety". She claimed it was against policy to allow "upset children" to fly. Seriously? This is the most egregious conduct I've ever witnessed for any business, let alone and airline. Shame on you, JetBlue.

I won't fly these guys again. They charge a premium for upgraded seats which are just standard seats. They fly old worn out planes plagued with mechanical issues. My last flight with them the plane had two mechanical issues and then we ended up having to divert to another airport because of fog, the pilots ran out of available flight time, I had to be somewhere by a specific time so I spent $125 to get to the original airport, oh this was after being trapped in the plane for almost two hours because the second airport didn't have staff to let us off the plane, I ended up getting home seven hours later than originally expected. Jetblue won't even compensate me for the cab I paid for. Pay more and fly with an airline that isn't run on a budget.​

I had to buy a JetBlue flight. Two weeks later I had a horrific car accident, broken bones, wheelchair. They would not refund my money. United did. JetBlue has no compassion or respect for the customer. There is no way I can fly now, I can’t even walk but a refundable ticket is just that, so they say. The United ticket that I had to cancel was fully refunded with documentation. I never fly JetBlue so what will I do with a credit!! No compassion, stick to the policy but don’t take the people into account.

I recently have a worst experience with JetBlue. Attendant said we punish customers if they don't buy seats. They assign me and my family the very last seats. I requested that if I can use the seats with window because this doesn't have a window and you have so many seats open anyway. Do you know the attendant said, "Since you didn't paid for seats so we can't move you and yes, we punish if you don't pay for the seat." Ridiculous, right? I told him I paid for the ticket as per your offered rates. Why wouldn't try to have satisfied customer. But the response was cold and we don't care. So far, I have traveled in other airlines without picking the seats and they always accommodate if they can. I totally understand and respect if the flight is full and no available seats.

I am NOT another angry passenger. I AM A MEMBER OF JET BLUE FOR MANY, MANY YEARS!! This review is not about any employees or services. This review is about the mistake JetBlue as a company made when selecting its CEO. Apparently, this new person does not understand competition and client loyalty. Many of us- friends and family are JetBlue Members because of the friendly, easy to use and perks we received as members. We felt appreciated. We are a group of 8 people, all looking to drop this company. WE used their credit card exclusively, but the way we are being treated later is a shame. This new CEO REMOVED our Blue seat to give us NON refundable tickets, even if you use your hard earned points, NO bag flexibility, NO last minute change.... WE GET NOTHING!! My question is Why should I make them a priority for my expenses and flights, when they treat me like I don't count????

I am writing to formally share my deep concern regarding the unacceptable service I experienced with one of your employees. From the very beginning of the interaction, the employee displayed an unprofessional and dismissive attitude. Their tone and manner of speaking were disrespectful, and there was no attempt to listen or address my concerns in a helpful way. This is not the standard of service I expect from JetBlue, a company that promotes itself as caring for its passengers.

The staff at Heathrow need training. We got a really helpful manager as we were travelling with a 5 month old, she helped us check in and told the younger staff member to allow us to check in our cabin bag for free to free up space however we then got charged for the bag and an additional baggage fee of 210 pounds!!!! I tried to bring this up with the younger girl and she said she could not change it. I then brought it up with JetBlue customer service they were no help either.

My flight was delayed and I booked a car rental through their airline. I’m traveling with a 4 year old and I’m pregnant. The car rental place was closed by the time we landed and got luggage. They were very unhelpful over the phone treating it as if it’s not their responsibility with no reimbursement. To Uber 30 min away to hotel and back to the rental place is unacceptable and they should be held accountable especially if it’s their fault for flight delay.

I like Jet Blue's planes but everything else is very unfair to the customer. If you cancel or change a flight, they put your money into their JetBlue travel bank, they do not give it back to you like all other airlines do. And then if you don't use the money within a certain time, they remove it from your Travel bank and take the funds. And there are no exceptions. Also when they change a flight by hours, they will not make any accommodations to changing your flight without significant fees. I have had this issue many times with Jet Blue and they are the last airline I search when needing to make flight. Management really needs to reevaluate policies because they have the worst customer service of any airline in the industry!

My screen was broken, no outlet on my seat to charge phone, no WiFi and only 6 sandwiches on board to sell to the entire plane. Get it together seriously. My partner just flew in from JFK and had pretty much the same experience. No food and a broken screen. Maybe they don’t fix the screens anymore?

My husband is blind/deaf and the Help Desk said we would be seated together. The agents said because we bought cheap seats they would not accommodate. Life is already hard Jet Blue - shameful to be treated in this manner. Update your terms and conditions to make it clear that you DO NOT ACCOMMODATE INDIVIDUALS with disabilities on your “cheap seats”.

Honeymoon! Chat said 25- chg fee charged 250/2! Cust service said the chats confidential, I can’t have a copy. How? It’s my chat and I confirmed 25 each! Then the connection flight was too tight to make and they said we were late and they’d fly us 24 hours later! They’re a nightmare. 3 hours on with customer service and still no resolve! Why not send a copy of chat and prove your agent was right! I’ll never fly this airline again! Ever! Honeymoon horrors with JetBlue! Worst experience ever!!!!

Subject: Formal Complaint Regarding Inappropriate Treatment on Flight B6 826. Dear JetBlue, I recently returned from Jamaica on flight B6 826. After landing, we were stopped on the runway for several minutes without being allowed to get up from our seats. During that time, my 10-year-old daughter, my 4-year-old granddaughter, and I were in urgent need of using the restroom. Despite explaining the situation politely to the flight attendants, we were not permitted to use the bathroom—even though the plane was completely stationary.

Why have you pay additional money for the privilege of selecting your seats, then tell you sorry none are available so you don't get to choose.... I have in the past boycotted airlines for 5-10 years when they do stupid stuff like this with ZERO help from customer service. JetBlue is on my personal DO NOT FLY list for the next decade or so. And I didn't even boycott them last year when they made us STAND on the jet bridge for 2 hours without actually letting us get on the plane.

JetBlue canceled 2d leg of flights in the same day. Had to reroute to a city 1.25 hrs away and rent a car. Getting home 4+ hours later than previously scheduled. Denied compensation because they claim air traffic control caused the cancellation. Never flying with them again.

Our JetBlue flight from JFK Airport in New York was canceled without proper explanation, and instead of rebooking us the same day, they put us on a flight two days later. When we asked for hotel accommodation, they refused, claiming the cancellation was due to weather — even though the weather was clear, and other airlines were flying as normal. It’s obvious they were using weather as an excuse to avoid responsibility.

When I was taking a flight from JFK to LAX on JetBlue it was great, a delay for 3 hours because of a broken seat at the front of the plane and maintenance was there for exactly 3 hours but went by fast. The good things about JetBlue are: nice staff, amazing customer service, comfortable seats, free snacks, drinks, and wi-fi. They also give you earplugs so you can hear the volume when you watch TV! Was a smooth takeoff and landing. Last but not least, my experience on JetBlue is amazing!

My flight was supposed to depart at 6:25 AM, only for it to be delayed three times. Not only that, but our gate was moved, and the plane was swapped, all because ONE single crew member called out sick, and apparently a billion dollar company is unprepared for the absence of a single employee, and would prefer to inconvenience all its passengers than prepare for such an easily solvable issue.

Flew JetBlue today July 27 Flight 1348 from San Juan to DC nationals. Excellent service and wonderful flight attendants. They were friendly, respectful and so helpful. We enjoyed the snacks and the wifi. This is my new favorite US airlines.

I'm writing to share my family's deeply frustrating experience with JetBlue. We arrived at BNA from Kentucky at 3 PM for our 7:17 PM flight to Boston, traveling with our 10-month-old daughter. The flight ended up being delayed over four hours. Because of the long drive and delay, we had to discard the ice preserving my daughter's breast milk at security, as it had started melting.

Even though our flight was delayed which NEVER happens w Jet blue. Their customer service is above the rest! Offered voucher for food, travel and a $100 credit without even asking. Kept up updated the entire time. Besides the fact their planes have tv, plugs, lots of leg room, blankets, ear buds, snacks and beverages. They have remained old school w all amenities. Appreciate you Jet Blue and will continue to book regardless of the delay. Thank you!!

I am writing to express my sincere appreciation for my recent flight with JetBlue from Paris to New York. My previous experience flying this route with another airline two years ago was unfortunately quite negative, leaving me feeling anxious and traumatized. In stark contrast, my recent JetBlue flight was exceptionally positive from start to finish. The entire crew provided outstanding service, creating a truly wonderful and reassuring travel experience. I am extremely grateful for the professionalism and care shown throughout my journey and would highly recommend JetBlue to others.

It is one of the worst airlines I have ever flown. First flight was cancelled on the first flight after waiting 4 hours. No compensation for the inconvenience. Cost me over $200. They are extremely rude.

I am traveling on flight 778 from Las Vegas to Boston, it appears that a female flight attendant has double standard when serving ** passengers compared to ** passengers. I noticed that she provided can of sodas to ** passengers, but when it comes to ** passengers including my wife and myself, she pour half of can in a cup to both of us.

I booked 2 trips with JetBlue July 2025. Both flights were cancelled. One, I was able to rebook with Delta. My second trip was cancelled upon my return. No explanation. In fact every departing flight was cancelled. I had to shorten my trip to get back to the airport because the cancellation email to rebook was not working. The ticket agent stated that every flight was cancelled and at that time she could not rebook me on a flight. I then booked a last-minute flight for the next day with Delta for $398 (one way) and stayed in a hotel for $175. I asked for a refund and compensation for the hotel from JetBlue and was told my flight was cancelled due to weather. This was a lie and if so, why was I told every flight was cancelled and they could not rebook and why were there incoming flights? JetBlue refused to refund me or compensate me because it was recorded as weather-related. I knew it was because of a staffing or a pilot issue.

If you buy the cheapest ticket you will be in section F and they will make you check your luggage so we missed our bus due to having to wait over 1/2 hour to get our carry on, while there were available spots I walked by. People are using a personal item such as a duffle bag and carry on therefore they take up 2 spots, only 1 carry on should be allowed above and the “personal item” must fit under seat and then those that buy the cheapest seat will have room for luggage.

There was no response regarding my request to book wheelchair assistance, nor did I receive a call back as promised. This lack of communication made the travel experience more stressful, especially considering the traveler’s recent surgeries and mobility issues.

Been a JetBlue plus card member and also had my mom sign up back in 2013. A few things that made me starting to hate this company is the greed and horrible customer service. First is we had several flights that were cancelled over the pilot not showing up and sent to a hotel without any money that was promised, and by law they are suppose to pay you for the major inconvenience. But besides that what really pissed me off is being a member and spending over $500k in 12 years and not being warned about the tiles you acquire every year and that they expire every year. So we lost so many benefits we earned. I called and they said they can’t do anything about it. Even asking if a supervisor can look at this certain circumstance and the money spent over all the years. "Nope you lost your benefits, nothing we can do."

I was on a flight from Boston to JFK on 7/18/25 and there was a delay in the flight for close to 4 hours. Weather conditions are excellent. No updates at the gate on what’s going on. No apologies by the flight attendants (only once and wasn’t really apologetic).

I wish I could give them 0 stars. I don't think I've ever been on a Jetblue flight that wasn't delayed. Pulled out to the runway, figured out we didn't have enough fuel, returned to gate, sat for over an hour, decided to do a maintenance check. Finally after a 2 hour delay we are maybe ready to fly. Seems like it could have all been avoidable by adding the right fuel before pushing back. They find every reason not to fly and just take your money.

Disappointed with JetBlue’s Customer Service and Lack of Accountability. I recently booked a flight with JetBlue that was meant to be in June, but due to a simple error on my part, I accidentally selected a date in July. I noticed the mistake immediately after booking and called JetBlue customer service right away—within 24 hours, which, according to their policy, should allow for a cancellation with $25 penalty.

I will start by saying this the first time I have ever left a public review about any service experience I have ever had. (I wish I could leave zero stars one star is not even deserved.) I booked Jetblue from Martha's Vineyard to Savannah, Ga to attend my aunt's funeral. Flight was cancelled and rebooked for the following day. This was unacceptable because this would cause me to miss the funeral. Without any help from Jetblue I had book a flight on Cape Air to Boston costing me an extra $320. I then had to book a last-minute Delta flight from Boston to Atlanta costing me an extra $650 over the cost of the original cost of the Jetblue flight. Because I was flying into Atlanta and not Savanah, I had to rent a car $300, and a hotel room $200. Thankfully I was able to make it to my aunt's funeral.

JetBlue made its initial cancellation for a 2 leg flight from DCA to Edinburgh for a fair reason: weather. What happened next was poorly done. On July 14, the 6pm flight was cancelled and auto booked (I think) for July 15. That journey would take 18+ hours of travel with a small child, so I declined. I found a flight with 2 seats of the same travel length through Jetblue’s manage my trips options, and booked it. I received a confirmation page in the app (I have a screenshot as I sent it to a friend) and an email saying it was confirmed. The next morning, the 15th, I got an email saying my itinerary was cancelled for the 16th, but the app showed it as still confirmed and on time, so I disregarded.

On 7/7, my connecting 5pm flight 1202 from JFK to buff was cancelled. I was told it was due to weather although it was beautiful sunshine at jfk, Buffalo, and in between. When I drew this to the reps attention, she became rude and dismissive. I was eventually accommodated on a 10 pm flight, 5 hours later without any compensation. My bag did make it until the next day! JetBlue uses weather and ATC conveniently to avoid compensation. I was told later that the bad weather in New Orleans grounded the aircraft that supposed to be used for the flight. This is extremely poor planning on the airline as they should have had contingency plan. The weather was no surprise, even a layman like me knew bad weather moving through the southern states. And they employ professionals in their operations area. Shame on JetBlue! Just now they'll tell a sand storm in Timbuktu is reason for flight delay and expect us to grin and bear!

Very disappointed in JetBlue’s customer service. My flight was canceled with little assistance offered — I was rebooked two days later, which was completely unacceptable. I had to purchase a same-day ticket with Delta to get home and received no compensation from JetBlue. To make things worse, I only got a $48 refund on a $197 ticket. I ended up spending over $400 just to get home. While JetBlue blamed the cancellation on weather, other airlines — including Delta — were flying out at the same time. It feels like “weather” is used as a blanket excuse to avoid refunds or accountability. Even budget airlines like Frontier offer a credit or some gesture of empathy. JetBlue offered nothing. This experience has made me seriously reconsider flying with them again.

Over the past two days both of my flight have been cancelled and not once has anyone even told us why. Then trying to get in touch with someone to help is a nightmare. JetBlue has been terrible for me on this trip and has done nothing to help.

I’m beyond frustrated and disappointed with JetBlue. This airline has become a total disaster. Flights are always delayed, customer service is either completely unavailable or rude, and there’s zero communication or accountability when things go wrong—which is constantly. Today, my flight was delayed more than 5 hours, and nobody could give a straight answer. I’ve added a picture to show just how chaotic and unprofessional this whole experience has been. If you actually need to be somewhere on time, do not fly JetBlue. You will get stuck, rebooked, ignored, and left to figure it all out yourself. I’m done— This was my last time booking with them. I’d rather pay more with another airline than go through this mess again.

#JetBlue you need to do better!!!! My son has been trying to get back home to Boston since 8 last night and #JetBlueAirways has not accommodated us at all!!! #JetBlue should be better than Frontier but I think they may be worse!!! #JetBlueAirways has all the excuses to not pay for my son’s hotel and food because the flight was cancelled. Jet Blue keeps saying weather related but the guy at the front desk at the airport said there are too many planes in the air so flights were delayed. How will they not even give a food voucher to someone when 2 flights have been cancelled? This is ridiculous!!! I will never book with them again!! On the phone with customer service for 2 hours and not even a food voucher when my son has been trying to get on a flight for 17 hours now!!!

I recently took my first JetBlue flight from Philadelphia (PHL) to Fort Lauderdale (FLL), and the experience exceeded all expectations. From the moment I settled into my seat and saw my name warmly displayed on the monitor, to the exceptional service provided by Jennifer, the most gracious and seasoned flight attendant, I felt genuinely cared for. It was a smooth, memorable journey, and I’ll certainly be choosing JetBlue again.

I checked in for a 130am flight very early, very fortunate for me. I got into the priority check in line which should be expeditious. There was one TSA counter for priority. The normal check in counters were moving along briskly while we were literally stalled. When I was 6 away from screening.. A very loud demanding instruction was given that the counter was closed. Guess what... She sent us to normal check in.. Almost to the back of the line. Very poor Jet Blue. Flight 1817 seat B6. I will not entertain the nonexistent priority check in at Terminal 5 in the future. This happened approximately 10pm. Very unprofessional TSA female officer.... This may be on TSA.. But it is your priority check in that took the flak.

My connecting flight was cancelled due weather they said as they still had flights taking off. Due to weather they do not reimburse you for any additional expenses. They offered me a 21 dollar refund for my flight because it was a connecting flight or a flight a whole day later. I had to get a rental car that ended up costing me 400 and drove 7 hours during the night so I wasn’t stuck at the airport all night and day. I called them to see if they would cover the rental car. They said, "Due to weather we don’t do anything" but JetBlue still had flights taking off and I had no weather problems driving back.

Unreliable company. Our flight to Norfolk VA on June30th was delayed for almost 5 hours. A lot of moms with babies on board needing nursing, pumping, feeding. We also have two babies. Situation was stressful because first the flight was delayed because of storm in Pennsylvania and we had to wait inside for the green light. Then there was a problem with some light, which pilot and technicians were trying to solve while everyone was still inside. Then there decided to have everyone left the aircraft to fix the light. After that we were told that the new pilots are coming and we have to wait for them. After pilots arrived we were boarded again, but there were still issues with the plane. It had run out of fuel.

Worst customer service in the industry. Was once a great airline. When cancellation happens, they blame everything on weather even when it's not weather so they can keep from providing vouchers for hotel expenses, food, and other incurred expenses. Extremely rude team members. I used to love Jetblue.

Today, July 6, 2025, I took flight 2751 from Tampa to San Juan. The most unfriendly flight attendants. I have to say all of them. What a horrible crew. Now we have to abide by rules but treat the passengers with dignity.

Flight 1796 from Cancun to FLL. HORRIBLE service. Our flight was delayed and when you ask at the counter any question, politely, they are very rude for no reason. We paid around $70 for the emergency seats because those were the only seats available to purchase. We got asked in English if we were willing to help in case of an emergency and we all agreed.

I've had a couple flights with JetBlue over the years. Most are on time and have great people. Recently one of my flights was severely delayed. It took a lot of time and even more time to get it sorted to rebook after. I can only say Jet Blue did their best, they prioritized safety and took it into their hands to offer remedies for the inconvenience. From my perspective they did the best they could and that's what we all hope for. It's not perfection so can't give 5 stars. But I'd say a solid 4 (4.5 if I could put a half star).

July 3, my flight #2626 from FLL to RDU was delayed almost 4 hours because of a controllable reason. They failed to assign a substitute aircraft. Carol (Employee ID #**) and Ken in the call center were both very abrasive, trying to illogical and erroneously argue me down about details of the flight, route, and the customer service policy. Carol ultimately did confirm on the recorded line that JetBlue just never assigned a substitute aircraft for the flight. Karim the desk agent at RDU was both abrasive and indifferent when I communicated the matter to him, but he did confirm the delay was controllable.

I would walk on broken glass before booking another flight on this dump of an airline. They delay in 30 minute increments for 6 hours. Make you stay in the gate area and then cancel at 10:30pm when there are no more flights available on any airline. Then some idiot named Kate ** sends you a form email you can't reply to. Kate **, I don't accept your insincere apology and I'll never, ever fly your trash airline again. I hope you go bankrupt.

I purchased flights a few months ago to take my wife and my autistic son on vacation. This is the one thing he looks forward to every year started getting emails about 3:30 in the morning saying the flight was delayed then it went right to the flight was canceled and they rebooked us back on a flight for 2 o’clock in the afternoon. I called in around 7:30 in the morning and spoke to an operator with JetBlue. They told me if I could get into the airport they would be able to get me on the 930 flight so my wife and my son and I drove into the airport.

I called in to book under military discount. During the process, the operator kept saying her computer is lagging. Finally, we got through all the information and she gave me my total price. Once she went to process the payment, again she stated that her computer was lagging and put me on a lengthy hold. When she came back, she gave me a higher price and said that the price changed in the middle of all this. This was no fault of mine that her computer was lagging and she should’ve honored the initial price that was given. A manager gets on the phone and claims that he can only give the current price. Unreal. Long story short…they didn’t get my money. Poor customer service!

I paid the extra fee to be priority as they didn't give me priority. I called them after I landed and they told me it was too late to refund my money. Total scam. I got their credit card and was supposed to get free checked bag, nope. Total scam.

Flight B6 2004 June 21 2025 RSW to Hartford… Seat 25D. Over the years I’ve had nothing but good experiences with JetBlue. This particular flight I experienced a medical emergency. I’m 75 years old and normally very active and in great health. Suffice to say I was frightened and embarrassed. The flight attendants, each and every one…. One gentleman in particular whose face I will never forget offered me excellent support and compassion. I’m so sorry. I don’t know his name.. Jet Blue’s service has always been excellent for me, but this crew was special. They went above and beyond. And thank you to the nurse sitting behind me who’s help they enlisted.. 💕

Worst airlines. I would give negative star if possible. My flight from Buffalo to JFK was scheduled for 12:29 pm. They keep on delaying the flight for 1 hour by every passing hour. They are saying that reason is unavailability of pilot. Now it’s 6:45 pm and the flight is scheduled for 10:30 pm. They have rescheduled this flight 7 times till now. NEVER CHOSE THIS JETBLUE.

Low quality in absolutely everything, airplane, waiting area staff, the worse airline, when you stop by the counter asking in very polite way information they insulting you. I don’t think will ever fly with this airline again! Mercy lords! The employee they are mad and really rude.

I am 49 and disabled. I "had" a service dog for seizure alert. She was small. We got mosaic for the first time ever and got treated horribly. They didn't like my dog's tasks even though she was perfectly fine and doing her job. I think he got seizure assist and alert confused. I said, "Do you want to call my neurologist." No they didn't. I said, "What did we do wrong?" We had all her paper work which I didn't have to give him my medical history. He asked the wrong questions. We canceled the flight and drove because he wouldn't let her on as a service animal. I got agoraphobia so bad because of the stress of going with a service animal. It was too much. I didn't leave the house for 3 years. I wanted my family to have fun. I just got the courage to go out again.

JetBlue online service is no good. I can't sign in and customer service has no way in helping with finding my account or helping me sign in to my account so I'm able to use my points. Why offer a card and then not able to sign in to ok online account at all. Oops something went wrong is all it says. Customer service says they can't help.

Air travel has become an absolute nightmare, and JetBlue is no exception. The inconsistency, the delays, the lack of accountability—it’s unacceptable. What happened to customer service? Flight attendants were rude and dismissive, and the rest of the staff couldn’t care less. No one communicates properly, and when things go wrong (which they almost always do), you’re met with blank stares and a long line of excuses. We’re paying premium prices for budget-level service, and there’s zero accountability. JetBlue, like too many airlines these days, has completely lost touch with what it means to care about the people keeping their business alive—the customers. Do better.

I arrived at Orlando MCO airport 3 hours before the flight was due to depart. It was already more than 3 hours before our flight time... Lots of people were waiting, elderly people, children... and they still didn't give any explanation as to why it was taking so long. Terrible company and terrible communication. They just kept pushing the tickets back to later every hour. If I had any commitments, I would have already missed them.

JetBlue changed my flight from 2:40 PM to 4:30 PM. I contacted JetBlue and told them I could not make that later flight and if they could get me on an earlier flight even perhaps a day before. I was told because they changed the flight only two hours out. They were unable to help me get on an earlier flight. Because they changed it less than three hours out they were unwilling to help me. I informed them that I had to attend something for my daughter at 5:30 that evening and still they were unwilling to help me get on an earlier flight even though they were the ones who changed my flight time.

Absolutely the worst and most incompetent customer service on any airline. My wife was on Expedia and mistakenly booked a flight. Realizing she made mistake. She cancelled 5 minutes later. Jetblue is not offering a refund only a credit however even worse is charging us a 400 fee,100. Per person, to cancel. I called customer service and spoke to 2 people who confirmed I would be charged the 400 and there is nothing that can be done. Awful policy as well even worse customer service. They acknowledged we cancelled 5 minutes later. I know that a flight can be cancelled within 24 hours without charge. A terrible company who I will never do business with again.

JetBlue what happened to your great services! We boarded on time to sit at the terminal for 20 minutes. Couldn't watch tv, Internet, and movies. The baggage claim we waited for a long time for our bags. This not the JetBlue that I know. Let's Go!

We were very disappointed with Jetblue. Even if we ask them directly on two occasions by phone about what the procedure is for transporting a weapon, they only read the procedure that appears on Google, because they do not know about the laws for transporting weapons in an airline. Also, to be sure, we called TSA and they answered the same thing as Jetblue that we do not need to present any documents about weapons, and that we have to put the weapons in a safe deposit box, the bullets in a small bag, and that only a driver's license or passport was enough. When we showed up at the check-in to travel to PR, they asked us for a letter that had to be from the superintendent of the police of PR, authorizing the transportation of these.

Old, uncomfortable, packed plane. Nasty gate attendants. Did not give me what I paid for! Got basic for price of blue. Don't fly this airline! No customer satisfaction when I called in either. TV screens were unreliable too.

Customer service since the we check in the bags. Also in front desk I was trying to change our seats but the way I was treat was really bad. Inside the fly from Fort Lauderdale to Medellín Colombia one of the fly attendant (only guy was in the fly) his customer service awful.

On May 24, 2025 I flew out with Jet Blue. I am a senior with a disability and had seat number 24. Desmond and Janice customer service skills were exceptional in helping me to obtain a seat closer to the entrance. I commend them wholeheartedly. In addition, the flight was on time for departure and arrival. Thank you Jet Blue for hiring employees who are excellent at their jobs.

The JetBlue ticket agent in Cleveland refused to check our bags and therefore we missed an international flight. We were on time, had passports and other documentation and even boarding passes printed in advance. Due to poor decision making and lack of training on the ticket agent's part, we missed our flight to Aruba. Very disappointing and costly. It turns out that the ticket agent marked us as NO SHOW and therefore JetBlue refused to refund the cost of the flight. Choose another airline if you want to make your destination.

I purchased a ticket from JetBlue late at night and, unfortunately, selected the wrong date without realizing it until the next day. When I tried to call their customer service, I was disconnected several times. Eventually, I spoke with someone who told me they would charge a $25 fee just to assist me—and recommended I handle it online instead. The only option I had was to cancel the flight, but even then, I was required to pay a $100 cancellation fee just to receive a credit instead of a refund. This feels like I’m being forced to use their services again, even if I don’t want to. Isn’t that just bad business? Other airlines offer more flexible and fair policies. Making a simple mistake shouldn’t make you a victim of corporate tactics. It’s frustrating to see companies like JetBlue taking advantage of customers, especially when there’s already so much going wrong in the country. It’s disappointing and shameful.

Jetblue plane are amazing for the space. This is why I gave them 2 stars. However trying to book on their site is a game. The price disappears before you can take your card out. I spoke with Jetblue several times but still having the same issue.

Worst customer service ever. I bought my ticket to go to Spain from DFW, on the day of the trip, there was no one at the ticket counter and the hours were listed as 1pm -3pm, my flight was at 6am. I couldn’t get my ticket and the kiosk kept telling me to go to the ticket counter, Customer service was no help on the phone either. I will NEVER again fly on their airlines or purchase an airline ticket from them…

I had a flight from sju-jfk-bos May 3. We work with a pet rescue. We paid $375 to fly from pr to Boston with 3 kittens to remove them. We got on our connecting flight in jfk, where the "in flight crew" humiliated my 10 year old daughter. They told her "cats are gross and smelly" and tried to get her to wipe the rescue kittens with clorox bleach wipes (which is not safe to use on people or pets). My daughter tried to explain that and we were kicked off the flight. Jetblue offered us a new flight but we would have to purchase ANOTHER ticket. I filed a complaint with jetblue and they immediately sided with their staff. The way we were treated was an embarrassment for everyone. Including jetblue. I had to rent a car and drive 500+ miles home. Jetblue issued a travel credit. But no refund. The credit is pretty much useless. As I won't fly with jetblue again!

Today I had a flight for me and my boyfriend, however there was some mix up when booking my tickets. TRACY-ANN, MONIQUE and NAKEISA WAS SO HELPFUL. Their customer service was top tier. Thanks to them I was able to sort out my problems to catch my flight. Keep up the good work guys.

Just experienced the most horrendous flight on JetBlue. Weather delays are understandable. Diverting the plane is understandable. On a flight from Islip to West Palm we encountered weather related delays, circled Tampa, circled Fort Myers and eventually refueled in Fort Lauderdale. Here's where the nightmare worsened. Passengers with no checked bags walked off the plane. Now we are further delayed because the manifest does match. New paperwork had to be completed. We got to West Palm only to find out no gate and no crew to unload the bags. No one to bring up my electric scooter, no one to bring the walkers up and no one to bring the baby stroller up and it continued ....

Plane delays, missed connecting flights and all day in multiple airports! This must be a joke, even paid extra to get where I’m going and I yard not happing. Better off flying Spirit or Breeze, same horrible customer service!

I purchased a ticket for my wife and by the time before the flight she caught a stroke and she couldn't fly anymore. We called JetBlue because we needed the money to get medicines. I spoke to the manager. Explain the situation. I mentioned that or you willing to let my wife die. She said this has nothing to do with her or the airline. They start giving me attitude. This was the worst service and now I'm struggling to get medicine. Because they wouldn't refund me our $300. This is the worst experience ever. I've ever faced with any airlines. Spirit, gave us a refund where I was able to get some medicine for my wife and JetBlue didn't.

Reliably Unreliable. That should be your new motto. Taking a flight out of Orlando to Newark mid day on a monday, you would think it should be no problem. But of course, literally out of the blue, a 3 hour delay. Due to "air traffic control." This company does not value their customers time. I've missed milestone events because of JB and swore never to use them again. I had no choice but to book a quick trip for work and of course, you can count on JB to let you down.

RUDEST staff up in the "friendly skies" is 100% in my mind @ JETBLUE. WORST flight experience I have ever had!! What a displeasure. I will never use Jet Blue again due to their customer service and way of handling issues. If I could give them a 0 for the flight from White Plains to Ft. Lauderdale (1913). Rudest stewardess I have encountered. Once with Jet blue was enough. Spend the extra couple $ and go with a different airline.

If I can give a 0 star, I will! Didn't get any help or no solutions at all from the phone rep Nikki, Zen and the Supervisor Maria. All what I heard from them are excuses and blaming me for a no show. I lost $600, denied me for a refund for JetBlue staff fault. Couldn't make it on time at the airport so I called before the departure time to reschedule my flight, I was told to add additional $300 for the next flight, so I provided my debit card info for payment and I was put on hold for the next 1 hour and 15mins then I was told that the reservation was canceled for a no show.

I was recently on my first JetBlue flight from JFK to Palm Springs. When I arrived to the airport I found out my flight was canceled. JetBlue never sent me an email in regards to the schedule change and refund. No one at the airport was willing to help me and I was advised to call customer service. I was stuck at the airport for 3 hours begging people to help me buy two airline tickets from JFK to now Los Angeles. When I contacted customer service after returning and they kept reiterating that emails were sent to me but none were. I checked my SPAM. I requested proof of emails sent to either my account or my husband's account and JetBlue could not provide any. I will never fly JetBlue again, they are the worst Airline I have experienced in my 50 years of traveling. They clearly do not take responsibility for their mistakes. And customer service is not their concern.

I'm going to miss my best friend's wedding because, even though I booked a flight weeks in advance, Jet Blue changed the itinerary, and I can't make it work at another time and make it reasonable with all of the Hotel & car rental changes/cancellations I'd have to make. Worst part is the airline doesn't care at all. They just say things happen and oh well. Oh well... Guess I'm not booking Jet Blue EVER again. So out I'm out the cost of the wedding clothing, and am letting my best friend down. Way to keep winning Jet Blue. Never ever again will I be fooled by you.

I was booked on a JetBlue flight on May 7th at 7:00 am. Therefore, I made arrangements with transport service to the airport. Also, I made arrangements for a car rental. On April 25th JetBlue changed my flight departure time to 9:35 am. via email to me. The email stated that there was nothing that I need to do. Seriously, I have commitments based on the original arrival time.

Below is my travel experience on 3/8/2025. Flight#874. As a loyal Mosaic member, I am deeply disappointed in JetBlue’s handling of a situation that directly impacted my safety. On my recent flight, the attendants failed to follow JetBlue’s own policy regarding notifying passengers of a buffer zone for my severe nut allergy, leaving me in an extremely vulnerable position. Despite my prior request and the airline’s stated commitment to accommodations, over an hour passed without any announcement, forcing me to take it upon myself to inform those around me. This was not just an oversight—it was a failure in duty of care that put me at unnecessary risk. Offering a $50 credit in response to such a serious lapse in protocol is both inadequate and dismissive of the gravity of the situation.

After a long delay in Boston my flight boarded for WPB Fl Flight 221. Lorraine ** and Laura ** were the most congenial, gracious, and kind flight attendants I’ve experienced since first class European trips.

This complaint is long overdue. I had an incredibly disappointing experience on JetBlue Gate B6 Flight 1829 on October 11, 2024 (THE FLIGHT WAS DELAYED 3 HOURS). Due to the rude and unprofessional behavior of customer service specifically Luz and Emilda. While waiting for boarding calls I patiently wait for Luz to begin to do her job she attends her first customer who asked to sit together with her boyfriend. I too asked to have a seat change due to my aunt Yolanda who happens to be disabled due to being cripple from a bad leg. She said I would fall behind the first couple that was there before me.

I am extremely disappointed with my recent experience with JetBlue. My flight was scheduled to land at Ft. Lauderdale International Airport, but instead, we were diverted to West Palm Beach International Airport. After landing, we were forced to remain on the plane for 4 hours on the runway with no clear communication or updates from the airline.

Complicated boarding. Pay for seat choice and they put you anywhere anyway. So many checked bags as there is no storage space. Staff don't want to deal with fixing the problem and want you to put you in the endless loop of trying to get a refund via the 800 number which never works. If don't expect anything you won't be let down.

I flew on a redeye from San Diego to New York March 24, 2025 at 9:35pm. My seat had no arm rest and I was told by the incompetent male flight attendant that there were seats available but they were at a higher cost and he could not move me. He was extremely rude and miserable slamming all the top cabinets before flying and rolling his eyes when asked a question. I reached out to Jetblue customer service and they were no help. First the seat with no arm rest was not considered damaged to them and they offered first $50 for this. Then I went to a supervisor and she dropped it to $20. This company does not care about customer service and will sell a damaged seat. Be aware of this service and I would fly another airline.

On Wednesday March 26 2025 I was looking for the sub office or Head office of JetBlue to make a one way booking to USA. I failed to locate JET BLUE SUB OFFICE in Georgetown Guyana. I only saw CARIBBEAN AIRWAYS 91-92 Ave. Of Republic Georgetown. Please be happy with the search. Have someone from overseas book your flight for you. You will have a peace of mind. More over the security guard at Caribbean Airways 91 -92 Ave. Of Republic gave me the wrong address for JET BLUE Airways. This goes to show how some security guards are not so intelligent in directing someone to an Airline Office. These are the kind of helpful people we have employed in Georgetown.

If you're counting on watching a movie on your Jetblue flight you may be very disappointed. We flew from Florida to D.C. and almost every screen was not working. In past years we were given a 15 credit for non working screen. Not so this year even after talking to a supervisor. Jetblue is clearly not maintaining their screens. And it makes me wonder what else they’re not maintaining. Jetblue has been our airline of choice but we’re rethinking this. The fact that they don’t seem to care about these screens and aren’t maintaining them and don’t care about the inconvenience to its passenger is making me concerned about their commitment to customer care. When available we will now choose another airline.