Jetblue Reviews

I wanted to make JetBlue aware of our recent experience with your Airline. My son purchased myself and my wife tickets to Boston for July 6th. Were in SWFL. My youngest son purchased a ticket as well. Now I get 1 week a year paid vacation time. My son took a week unpaid time off. And because we have a couple of puppies and a couple of cats My daughter and her girlfriend both took the week off so they could watch our pets for us so we could relax and not have to worry about them being stressed in a kennel. So a lot of planning went into this trip.

What happened to Jet Blue. They are in desperate need of new leadership! My 20 year old daughter and her two friends are trying to return home from Punta Cana via Jet blue who cancelled a flight back home to NYC while they were checking in to their flight back to NYC claiming “weather conditions” however they had a 2 earlier full flight depart punta Cana for NYC without issues. I checked the weather forecast for the week and see nothing but blue skies no rain. They are now rebooked for a flight 23 hours later with a connection in Boston a 6 hour layover for a flight to NYC!!!

I took a trip to the Dominican the day that I left on the 14th, we had to turn around and come back home because our plane got canceled. We missed a day of vacation. Then we got on vacation coming back from our vacation on the 22nd. Their computers were down, and they made us miss our flight connection flight in New York City. I try to make arrangements for them to help our but they never did help. All they wanted to do was give us 5,000 points for each airline ticket that is $50 or 75 to them. Then, to get my money back for the credit card at the hotel that we had to spend in New York City was $700, and they were only going to give me $200 back. Lead us to say JetBlue sucks.

I bought a ticket with Jetblue and when I went to check in the website told me that there was an error and my reservation didn't exist despite emails with updates and delays to my booking/flight. The next morning I get a text from a random number telling me to check in and it takes me to United. My flight has changed to a different time on a different airline and the seats I had paid extra for with jetblue no longer applied. I got no emails or text messages or any information about this code share to a new airline.

Doesn't rate. Incoming flight delayed over 3 hours. No response from JetBlue. They then proceeded to cancel 3 flights I booked for the return trip. And refused to reimburse me for the Delta flight. They are the absolute worst.

I am extremely disappointed with my first—and unquestionably my last—experience flying with JetBlue. To provide some context, my family and I drove approximately 2.5 hours to Daytona Beach International Airport to catch a direct flight to JFK. We left our vehicle parked at the Daytona Beach airport with the expectation that we would be returning there on our scheduled direct flight.

This airline was a huge disappointment, and I will never fly with them again. My flight was canceled, supposedly because of the weather, even though they appeared to be the only airline canceling flights at that time. Instead of offering any real assistance, the only help I received was instructions on how to request a refund.

This is the second time that JetBlue canceled my flight. Yesterday I was originally supposed to fly into New York City and they canceled it due to “bad weather” but I refuse to believe that this is the same reason because every Weather app says the weather isn’t even that dreadful. I’m so disappointed in my service with the JetBlue and I definitely don’t recommend booking a flight with them anytime soon because this is insane. I have multiple reservations in New York City and having this flight canceled means thousands of dollars lost. Hopefully JetBlue gets some better customer service because this is unacceptable. Your business has completely gone downhill.

Don't fly with JetBlue for holidays, they always cancel the return one and sell them so much higher, It's a nightmare! You buy a roundtrip with no stops, and they cancel the return flight and add a new one 2 days after with stops without contact the customer. We have lives, appointments, family, etc, etc. Jetblue customer service is every day worst.

I am absolutely furious. It is bad enough that JetBlue considers a 14 year old too old for unaccompanied minor status - even though they charge $150 for the service I was told that was not an option. I told them that I would need a gate pass to accompany him @ JFK and was told it was not a problem. I was told on two separate occasions that his reservation was notated. You can imagine my surprise this morning when we went to check in and I was told there were no notes and that I would NOT be given a gate pass for my child with disabilities traveling alone, just because he turned 14 last month.

This airline is really unconcerned that fact that I am traveling with 2 minors. They seat us all separate, I request to please accommodate and she was trying to sale me 200 seats. Today’s was my daughter birthday and she was really rude. She gave accommodation to an employee traveling for free!!! And we’re talking for a while before even acknowledging that they were like 6 people on the line! Really bad attitude and not professional.

I am extremely disappointed with my JetBlue experience on Flight 1867, June 26 and the handling of my son’s travel disruption the following day. At JFK, my wife and I were dismissed in a rude and unhelpful manner when asking a simple seating question. During boarding, I witnessed a gate agent respond harshly to a passenger traveling with an infant and stroller, repeatedly stating she was “by herself” and refusing clear instructions, leaving the passenger confused and embarrassed. The following day, my son endured a 6-hour delay with constant confusion, being sent between staff who gave conflicting information about rebooking and hotel options.

They change your seat, put you where they want. Can’t sit with the people you booked with. Why would you even bother taking this airline? Never again.

The flight was not bad but they changed my flight without prior notice. The flight was brought forward almost 12 hours and when I called Customer Service from an International location, I was told that particular time was no longer available as of 03 May 2026. My trip was 11 May, which gave them enough time to notify me so I could switch to another airline. There was no compensation and the Customer Service Agent was not nice on the phone. I understand that the prices are competitive but be respectful to your customers. Our time is important too. Notification would be nice. I could have missed my flight or not be aware until I was trying to check in online. I vowed to not use Jetblue again unless absolutely necessary.

I am extremely disappointed with how JetBlue handled Flight B6 993 from Boston to Denver on June 14, 2026, classifying a clear maintenance issue as a weather issue. Properly maintained planes should be able to land in the rain. During the flight, the captain announced that our aircraft could not land in Denver because the plane's deicing equipment was malfunctioning. As a result, we were diverted to Salt Lake City, where passengers experienced significant delays and disruption to their travel plans (landed at 3am instead of 10:45pm).

The whole thing itself is good, complimentary earbuds would be nice too. The tablet there works as expected, but signing in doesn't work at all. The whole Fly-Fi thing is ridiculous and tedious, and I keep getting errors trying to log in. The snacks are fine and as well as the drinks. Next time, they should at *least* tell the parents to shut up their children. They do not do anything about it at all. Nobody wants to listen to an autistic child or a baby bawling their eyes out, especially for 3 hours.

I have flown with Jetblue over the years being that I am a veteran and have traveled a lot, however this was definitely my last time.... Not only was I inconvenienced with them by a flight delayed if 4 hours, but they told me that I can only be compensated if I had a treble account prior to my delay or disruption as it can only be handled by the crew at the airport.... If possible please find another airline that is better equipped to handle such situations and care about their customers.... Not to mention they charged me for a carryon that was bulky from souvenirs although I wasn't charged on the way to my destination.... There were plenty of other travelers whose bags were bigger and I'm pretty sure heavier.... I've provided examples of other bags in the comments for reference.....

I have been flying JetBlue for years. Their flights can be often delayed due to internal difficulties but what upset me that I won’t be flying with them again, is that I was told, even if I book with another person, I must purchase seats now in order to be seated together. Or I must purchase a more expensive flight. My husband and I booked together, when I went to a JetBlue representative they told me it no longer matters, unless I purchase a more expensive ticket or pay for seats, they would not seat us together.

I pay $42 extra for a seat on 8A, when they call in clients they start filling up plane with back who they call section 1. By the time they are boarding the front of the plane section 5 where sit 8 is part all overhead bins are full. They took my carryon luggage and now I have to claim it in carousel. Delay another 30 mins of unnecessary wasted time. Space they had. Now I have to drive at night.

0 stars. I cannot express how disappointed I am with my experience with JetBlue’s customer service. This was my first trip in quite some time, and when I booked my flight weeks ago, I specifically selected my seats. This morning, when I went to check in and print my boarding pass, I was informed that no seats had been selected and that the only available seats now required an additional fee. Concerned, I contacted customer service for assistance.

I am writing to express my disappointment regarding the treatment my group and I received on our JetBlue flight on June 18, 2026, departing Chicago at approximately 6:00 a.m. with a layover in New York en route to San Juan, Puerto Rico. The most concerning part of the experience involved a flight attendant named Vida. Throughout an incident involving another passenger, she was dismissive, rude, and unprofessional in her interactions with me.

If I could give JetBlue, no stars at all, I would’ve. One star is even way too much for them. We booked our flights well in advance for a wedding to go to Detroit Michigan. Our flight was supposed to be at 11 AM and it got canceled at 5 AM that day. The only option we were given is a flight the next day at 4 PM on Friday so we are going to miss the rehearsal dinner. On top of the cancellation there’s no way for you to talk to a customer service representative. The only option they give you is to talk to a chatbot. If you wanna speak to a representative, you’re going to have to pay $25 per person which is way too much money just to speak to someone and then not be given anything. There were no compensation.

I wanted to share a positive experience with JetBlue Lost & Found. A few weeks ago, I accidentally left a passport wallet on a JetBlue flight. Inside were two passports, my work permit, and my Social Security card—essentially some of the most important documents I own. As you can imagine, I was extremely stressed. At first, I was concerned by how automated the lost-and-found process seemed. There wasn’t much direct communication, and it was difficult to know whether my items had actually been found. Waiting for updates was nerve-wracking. That said, the system ultimately worked exactly as it was supposed to. My items were located, processed, and shipped back to me, and today I received everything safely. Not a single document was missing.

People and companies have forgotten what matters most. I booked a flight to NY, had an important appointment the next morning that couldn’t be rescheduled. We are in the process of selling our home and had a long list of items that needed to be completed by the end of the week. Woke up the morning to see my flight had been cancelled, no explanation, no placement on another flight, just canceled. I called the number provided- I would get a call back. Went to the airport anyway, I had to get to NY and hopeful they would get me on another flight. What disappointed me the most was the customer service rep’s nonchalance and apathy. Like, "Oh well, it’s cancelled and there’s nothing we can do." Part of the issue was that I had gotten my ticket through Priceline, so she said “based on the class of ticket you have, there is nothing I can do.”

If I can give JetBlue less than one star, I would. My first time flying internationally with JetBlue was a disaster. I booked a flight from Nashville to London and had a layover in Boston. Everything was fine until we reached Boston. They had a mechanical issue with the aircraft, and after 10 hours of delays and two deplaning incidents, they finally canceled our flight. However, the damage was already done. There was no point in my going to London anymore due to my short turnaround and I had already missed all of my events. With knowledge of unsafe operation of the aircraft, they refused to give us a new aircraft and dragged out the delay to the maximum. It was after 3AM the next day for us to get the final word of "cancellation." This is unacceptable behavior from a major airline. The ground crew initiated a refund for my "round trip" but did not issue any accommodation to get me home to Nashville.

TERRIBLE customer service! They combined my son's suffix on his name, even though I have an email confirmation showing it was entered correctly to match his passport and were willing to "make the correction" for the international flight to match his passport for a $50 fee. Their error, their problem, ZERO budging. HORRIBLE- will never use them again. I had screenshots, emails all types of documentation, not willing to bend/budge or apologize. Hope it's worth it to lose future revenue.

I had a very disappointing experience with JetBlue Airways on flight B6 320 from Atlanta (ATL) to New York (JFK). The flight was delayed by more than one hour with no apology or clear explanation, which caused stress as I had a connecting flight. During check-in and boarding, I was treated poorly regarding my baggage and personal items, even though I had already paid for extra baggage allowance. I was instructed to discard food and water items that I brought from airport, and when I temporarily gave them to a friend on the same flight (who had no carry-on items), staff followed him and demanded the items be returned. At the boarding gate, the agent spoke to me in a sarcastic and rude manner, which made the situation worse instead of resolving it professionally. Overall, the experience felt unprofessional, inconsistent, and disrespectful. I hope the airline reviews its staff behavior and improves customer service standards.

My girlfriend and I originally booked nonstop roundtrip flights from Newark, NJ to Aruba through Expedia on JetBlue. At some point, our itinerary was changed to include layovers both going to Aruba and returning home. The biggest issue is that we were never notified of this change in any way; no email, text message, or phone call from either JetBlue or Expedia. We only discovered it ourselves by randomly checking our itinerary one day. After contacting Expedia, the best solution they could offer was changing us to nonstop flights out of JFK instead of Newark. While we appreciated the effort, this change now forces us to spend approximately $220 extra in rideshare transportation to and from JFK Airport.

I don't usually leave reviews, but this experience deserves one. While traveling with my family for vacation, I encountered an issue with my online check-in and approached a JetBlue representative for assistance. Unfortunately, the employee who assisted me was extremely rude and appeared unhappy to be helping customers. From the beginning, she had a negative attitude and treated me disrespectfully.

We are traveling today 5/28/26 from DCA to FLL. I have a service dog and travel to Europe and Mexico frequently on various airlines. I carry the paperwork from the DOTA and have a service pet number at American Airlines and carry vaccine information always. JetBlue would not allow my service dog to board and I had to pay $150.00 for him and I am traveling with my wheelchair bound husband.

8 hours after I make a flight and tried to cancel they took 100 dollars!!!!! Disappointed. Never will book with them again!!!!!

​Unacceptable Conduct: Left Stranded and Out of Pocket. ​Our recent experience with JetBlue was an absolute disgrace. Due to a diversion from JFK to Boston, we were kept trapped on the aircraft for 10 hours without any blankets, extra water, or food offered. ​To make matters worse, the pilot explicitly assured us that when we finally landed back at JFK at 1:00 AM, gate agents would assist us with lodging, reimbursements, and rental cars. Instead, we were met by staff who told us they were closed and refused to help. We were forced to sleep on the airport floor with zero access to amenities. After spending five hours on hold with their busy customer service line, we were simply told we could take a flight the following day.

Flying to pbi from ewr. Took nearly 40 mins to check our bags. The kiosks weren’t printing labels for the checked bags. The help desk was manned by only 1 person, Ray, who was doing his best to assist customers but some issues to quite some time to resolve. Meanwhile there were up to 4 people in the bag check in line often with zero people in the queue. No one would come over to help. They tried their best to not even look in the direction of their coworker who desperately were help.

I thought Jetblue was jetblue .. They are jet good! Fantastic experience, service on time flight crew and snacks! But the inflight crew fenomenal!

Our experience with JetBlue used to be great. Today, we’re doubtful. We’re standing in line (with many other people) at the Nashville airport, waiting to check our bags. Apparently, they don’t staff the ticketing desk/bag drop off until 2 hours before departure. Poor service to make customers stand around waiting and waiting with TSA and other security lines rather long these days. I understand it isn’t the ticket agents' fault, but it is pretty lame of the company. Disappointing.

After a flight cancellation, seats for my wife and I were reassigned to the back of the plane. We booked this flight so my whole family could sit together. My children were moved to first class, and my wife and I were moved to the last row of the plane. Customer service was awful, no help, and offered no resolution.

JetBlue has become unreliable! I use to Love JetBlue but I have to say I am done with them. Every single time I fly with them there is either a delay or cancellation which you then have to scramble to change your rental etc. Today my flight was at 7am, changed to 5:48pm then a 4 hour delay leaving at 9pm. We have car rental pick up and a two hour drive, getting to our destination at 3am. Ridiculous. Selected seats but they say it’s a full flight, we can’t seat together unless we pay.

So I have a business JetBlue Card and a personal card and I’m the beginning being Mosaic 3 was a big deal as they would call you first and at least you had more leg room. We just had the worst JetBlue Vacation as we traveled to Paris and Amsterdam and everywhere we tried to get customer service we got nowhere. I called the number and at one point the customer service person told me to drive to the airport which I did only to find out that the customer service person gave me the wrong information. Now they did away with the Mosaic pre boarding and btw the Mint companion certificates are also a scam which we found out when we tried to use them. We will be going back to the Amex Delta card and will no longer travel on JetBlue.

I paid $418 for a flight that was cancelled. The instructions to get my credit included logging into my account, but suddenly the website wasn't working. I tried again and again. I could not log in. I tried calling, chat bot, emailing- you name it. I never got any help up until the day my credit expired. I know others have experienced this as well. The FAA really should look into this... else an attorney should contact me and the others like me and let's start a Class Action lawsuit. This is thievery.

I found the Flight attendants to be rude and not professional. Attitudes were unacceptable. I had asked why the cabin was so cold and they responded that they didn’t know! While their area was warm. They also laughed about it. Besides being cold and flight delayed due to weather conditions they never even offered blankets. People around me also were freezing. Lucky we brought blankets. During this long waiting period and being detoured to another airport it still was cold. I had asked again and they laughed!!

Gate attendants very condescending and seem to enjoy being authoritative over passengers. As a frequent traveler, no other major airline treats individual customers and families so badly.

I just want to give a HUGE thank you to the amazing staff at the Bluehouse Lounge at JFK during my birthday trip. From the moment I walked in, the service was absolutely top tier. Natalie and Yvee/Yvette (and a 3rd lady a beautiful ** woman with highlights in her hair) were beyond wonderful. They went out of their way to make me feel special and even surprised me with a little birthday treat that honestly made me cry happy tears. That level of kindness and thoughtfulness meant so much to me and made my birthday travel experience unforgettable. My server, Amanda or Marie (a short ** young lady, I truly hope I got the name right!), was also the sweetest ever — so accommodating, attentive, warm, and professional. Every interaction felt genuine and welcoming.

Never imagined that traveling to attend my aunt’s funeral would become such a disappointing never imagined that traveling to attend my aunt’s funeral would become such a disappointing experience with JetBlue. My family and I had to purchase last-minute emergency flights due to a sudden death in the family. As many people know, prices during emergencies can become extremely high, but during moments of grief your focus is simply getting to your loved ones as quickly as possible.

BE CAREFUL!!! The website is very misleading and they do this on purpose. They offer you a package where you can cancel or change a flight at "no charge" however if your change warrants you a credit, you WILL NOT receive the credit to your original payment method. You will receive a CREDIT ON A JETBLUE ACCOUNT. Now all of a sudden the flight is "nonrefundable". The word non refundable shows up when you are in the shopping cart. It does not explain there that "no charges for cancellations or changes" does not correlate with the "non refundable" therefore you will not receive a credit for your change to your original payment method. This is very misleading. YOU MUST READ ALL THE FINE PRINT AND CALL FOR ANY QUESTIONS AND BE DETAILED. DO NOT TRUST THIS AIRLINE!!!!

I had a sudden death in my family over a month ago. Had to book a flight to Boston within 3 hours. I was scheduled to be on at 2:00 p.m. flight. Go to the airport with plenty of time. But the staff, anyone who works in that airport was not helpful, they were rude and pushy. I was sent into 50 different directions, got to the plane right when the door is closed. I was also coming to Boston for my chemotherapy appointment. To make a long story shot. You charged me $700 for the ticket stating the flight was full. Which was very untrue. As I drag myself through that airport at 11:00 a.m. on that Sunday morning little did I know I would be there for 24 hours. Because of lousy staff I spent two hours trying to navigate my way through that airport to the boarding gate. Missed a flight, put me on a four p.m. flight which was pushed back to 5:00. Boarded the flight at 6:00 sat on the flight for an hour only to be put off as technical issues.

Flight 2801 FLL to LAX May 1st. While waiting in line for my group 5 to board as I was told by the staff, when I got to the airplane door, I was very rudely told by Simone flight attendant to leave my small carry-on at the door. While I was removing my laptop she grabbed my spinner and loudly said “let's goooo”. I told her I needed my bag on the plane, I have medication and documents and my carry on very small. She yanked and took her away. People like this should not be in service especially for Airline.

I chose JetBlue for my return trip from Saint Lucia to Boston. The fight had a connecting flight at JFK. Both flights had me check in my carry on luggage. This airline is rude to their passengers and does not deliver. My wife and I are both 64 years of age and these inconveniences made the end of what would otherwise have been a beautiful vacation into a disaster. I will now go out of my way to pick a different airline for future trips. One of the things that made matters worse was that they made it sound as if they were doing me a favor for not charging me to put me through the inconvenience.

I would like to raise a serious concern regarding the quality of customer service at JetBlue. I am left wondering whether there is any quality assurance process in place to monitor customer service representatives, as my experience was extremely disappointing. The representatives I interacted with showed a lack of respect, were unhelpful, and came across as unwelcoming. I am a person with a disability and require an extended legroom seat when flying. I also purchased travel insurance specifically to allow flexibility in changing my flight date.

JetBlue with its infinite wisdom changed my flight without my knowledge, or notification, to a much later flight which has impacted other scheduled activities before and after this flight. This reservation was scheduled a month ago and departure is in 2 months. No notification, and if I would not have looked online I wonder WHEN would I have been notified. This horrid, inconvenient change impacted 3 other reservations (dog boarding, airport parking reservation, and arrival evening dinner meeting).

I am basing my rating 100% on Jetblue taking no accountability for damaging a 10-day old suitcase. This occurred in April 2024 on a flight from Guayaquil to JFK. I needed to replace my suitcase when I was in Peru. The suitcase was fine for a domestic flight in Peru, as well as 3 additional flights - Lima to Guayaquil, Guayaquil to the Galapagos, and then back to Guayaquil. It was only on the Jetblue flight returning home, where the suitcase was damaged. I immediately took it to the baggage office at JFK and the person there said, "Who would do such a thing?" I filed a claim thinking I would certainly be compensated. Nope. When Jetblue got back to me, they said this was normal wear and tear! I added photos of the suitcase that were taken on the day I bought it (10 days prior to the damage).

Flying with JetBlue is a definite upgrade from American Airlines with having a recurring trip from Ohio to London. Through them, I am treated very respectfully as a flyer, and this airline especially meets modern consumer needs with user friendliness through their touchscreens and free, accessible wifi. I feel fed much better, even in economy class, since they source high-quality, fresh food. Also, they care greatly about sustainability by using reusable meal containers to reduce waste, which is a big one! Anyways, for the low-brow reviews here? Delays can happen with any airline, as they've affected me and so many others. At least there's flexibility nowadays. Kudos to the JetBlue team. :)

I had a $550 credit to use till April 23, 2026. I booked a one way ticket to Guatemala which was for $123 total and $50 international protection if a delay or cancelation. I got the ticket for 2/11/2026 and customer service said I had $426 left to use on my next flight. I was happy. Now I called and 2 1/2 hours on the phone on why they charged me $425 for a one way ticket to Guatemala. Which is not that much. My nephew bought one and paid $123 too. But I asked why I don't have my credit and they told me the price changed and the charged me the whole a $550. I told her how can it changed when I placed the order with the credit, and got the eticket on my phone and email. I know for a fact on a basic economy a ticket is not $426. She was so rude and wouldn't listen to the reason why I had the credit.

I was a bit worried using for the first time this airline going to Cartagena Colombia s.a from JFK. I was so happy everything went smoothly, on time, very friendly staff; I was telling everyone how happy I was because of my trip. Coming back was also a very good experience. I usually go to Newark airport, but now I’m going to start leaving from NY, everything was so good the drop off and pick up, the whole experience gets a 5.

I was offered an upgrade on my international flight. Turns out my seat was the exit row with less leg room, seat does not recline, and bathroom is only located in back of the plane for 2nd-grade customers. HOW IS THIS A $100+ UPGRADE?! Additionally, I have to work in case of an emergency? The best part of my bag is two seats back, because the above bins are for crew equipment. When I want to use the bathroom is 30 rows back, & I need to wait for the crew member to relocate their cart.

I recently had to cancel a Jet Blue flight. After reading the basic online instructions, I spent some time waiting for a customer service agent to assist. Then there was a “complication” finding my confirmation #. Agent put me on hold for several minutes only to tell me that after $100.00 feet (which I was ok with), I had 2 weeks to book another travel plan. Of course that would not be possible. He was apologetic but those were the rules. I asked to be connected to a supervisor but no not happening. I called back one more time, another agent put me on a longer hold time, came back to repeat the same info as my first attempt.

We traveled with service dog that was approved by JetBlue. Flight was delayed because of the weather conditions and we were stuck inside the aircraft cabin for 3 hours with conditioner not working properly. Aircraft left the gate knowing that there were no departures and explained passengers that another aircraft needed that gate. It was very hot inside the cabin, our dog was suffering because of the heat and limited water intake since we did not know how long we will be stuck inside aircraft. We bought extra seat for the dog and she was on the floor next to it but being inside the super hot cabin for such a long time and not able to move made our dog suffering. We asked if in this condition since aircraft in not moving our dog can use extra seat we bought or at least put her paws on it but the answer was NO in the rude, mean and most disrespectful way.

They cancel a flight. Offer hotel and food thru a link. It never was sent. After that everyone point to each other saying it was not their problem. That they cannot do anything about it. Then they said, "Pay everything. Don't worry, then we pay you back." "How," I said? "Send the invoice, then we evaluate and make a refund if applicable." WHAT??? The personnel was abusive, careless and angry, as if the situation was the passenger's fault.

Awaiting promised refund from Jan. I called today and got nowhere... They owe me $600 cancelled flight and hotel. Nancy ** in RI... on phone an hour today with Ali.

No Good Service, as we don't want to do the carry-on but the Stupid Service forces us to do this. When we enter the plane, there are about 3 empty shelves to store luggages and we think like why don't we use this but they don't. We had 3 luggages and 1 of them is extremely fragile, and it was attacked once. People who work in airports are just lazy, want to destroy people's luggages such as mines. The service was a total LIE. I don't understand why people do this. It is an irrational way of how you treat passengers. If I can give you 0 stars, I would. The service is totally No Good. If you don't let a family in our large group force them to do the carry-on, then why would you do this to us? Unfair Rules from the JetBlue Service. They're unforced to do this, and we're forced to do this, and we probably won't take stinkin' JetBlue. Totally a Ripoff.

Truly by far the worst experience I have ever had. I have flown so any flights and this one has no comparison to how bad the experience once. We bought a pair of headphones for my 4 years for $8.99 on the first flight that we went to hartford. When we went back to take our flight to Miami, we noticed that the headphones weren’t working and since my daughter fell asleep mid flight to Hartford we didn’t realize it wasn’t working. So we let the people that board you one the plane know about the situation and they said let the flight attendants know and they will swap them out because we noticed when we plugged them in they weren’t working.

If I could give 0 stars I would! The customer service JetBlue offers is horrific! I planned a 7-day vacation with my sister that JetBlue took 2 days from and was not at all apologetic! We took a bus to the airport at 5:00am to be at the airport in time to get on our first flight. That flight was scheduled to leave at 8:00am. A 1 hour delay made it so we missed a connection flight by 2 minutes, and they could not get us on another flight until the following morning! They refused to give us hotel and food vouchers even though it is clear in the "Jetblue Bill of Rights" (that's a joke!) that we qualified for it. We were left stranded in the airport city trying to figure out what to do, and had to use travel money we saved to get a hotel room in the city. Our flight was 6:00am the next morning, and that one was also delayed, by more than 4 hours!

Jetblue has declined terribly. Twice I flew them for business and paid extra for a seat up front and the boarding is run so the mosaic members get on first and use all of the overhead storage so I had to check my one bag. It came out of the luggage carousel last. Stewardesses were nasty and sneered it’s first come first serve. I won’t fly them again.

One of the stupidest air line we have flown. Family of 4 Started ON February 21st from New York to Reno Nevada. Instead of 9.30 AM we left about 1.30 PM. Upon arrival at Reno 4 out of 7 checked bags did not come in. We were promised the arrival of missing bags the next day. They came three days later on Tuesday about 2.30PM. Out of 4 bags only 3 bags arrived and the 4th bag never showed up. WE days later call came in saying they found the 4th bag. Advised to send the bag to the house in NY city. This is supposed to be a SKI vacation. Could not ski until Wednesday. End up paying for the rooms, no skiing and bought some extra clothes. With all this there is no coordination between central baggage area and main Jet Blue Management area. Still waiting to talk to someone at Jet Blue. M.R.**

I had the worst experience with JetBlue that I will never forget. My flight was canceled and delayed, and they refused to reimburse any of my expenses. They blamed the weather, which was not accurate. Additionally, my brand-new bag was damaged, and they refused to take responsibility. I am determined never to fly JetBlue again; I will cancel all my future flights with them and also have my JetBlue credit card canceled. I will ensure that all my friends avoid experiencing what I did with JetBlue, as they are the worst airline I’ve encountered. I would prefer to fly any other airline moving forward.

As many people have also said, JetBlue *refuses* to take any responsibility for anything. They feel no shame in stranding people with no alternate plans. The attitudes of their employees is abysmal and "customer service" is absolutely not a priority with them anymore. I was stranded at the airport one evening when I was flying to a big event I was helping to manage the next afternoon. They told me there were no more flights available that night and only offered a flight the next day that would have made me late for the event. I asked if they could book me through another airline and she said "we don't do that" and just WALKED AWAY from the desk! I would walk before flying JetBlue again.

I was shocked to read the negative reviews. It’s an airline, things happen. Period. Our flight got cancelled 3/18/26. Despite the chaos among passengers my hat off to the staff who were more than professional. Honorary mention: Delano and Rahime. Kudos to you both. Continue to do what you do best.

I have never been told so many lies and backstabbed so many times by a single company and their reps in my life. To make a long story short, we lost over $1000 because of these guys and how they switch things up and never claim any sort of responsibility or accountability. I would be more than happy to tell anyone my story if it meant this company would cease to continue.

They cancelled our flight minutes before we were supposed to board, on Thursday morning. then they booked us for different flights - my friend was moved to Friday, my flight moved to Saturday. I cancelled mine and booked with United instead. Went through the process of cancelling/getting a refund in the app. No confirmation email so I called. The robot call center insisted they would call me at my number and hung up on me. I ended up getting a "check in" notification before the flight I declined and calling again the next day - thankfully I was able to get someone to call me back that day and cancel again on the phone but I did not receive a confirmation email still and they said it would say take 7-10 business days.

No help with anything whatsoever. Should have never thought to buy tickets through JetBlue. Would strongly recommend not to go through them for flights. Delayed our flight for 3.5 hours and then as soon as we get to gate they cancel and had to wait for an email because the airport staff was no help at all.

Flight 1374 from San Juan PR to Orlando 8 of March. The overhead compartment had a leak of dirty water for 3 hours. My wife and I our shirts were all wet. Was very uncomfortable and safety concerns. This was horrible. The flight attendant didn’t care. I call customer service and they only offered 50 dollars of travel credit. I call to speak to a supervisor and customer service refused. They should refund me both tickets. I also have evidence and they refuse to see it. My concern is that my wife and I had dirty water dripping in our faces and she also suffered from asthma. This should not happen in any flight.

I have purchased a ticket to travel to Jamaica on 2/11/2026 and to return 2/11/2026. Called Jet Blue to change the date to travel on 2/13/2026 and return on 2/21/2026. I was told I would have to pay a fee and taxes to change the flight, I did travel on 2/13/26 and returned on 2/21/26. I’ve been in contact with jet blue.

How does Jetblue get to charge you $25.00 to speak with a live agent. Isn't that customer services job? Tried to call and told you will be charged $25. just to speak with someone. I am currently sitting on a chat site where I see the same $25. charge and my wait time 45 minute to 1 hour. Can't speak to anyone regarding an issue or to change/cancel a flight. Had to take a different airline to get to my Jetblue flight and that was delayed causing me to miss my flight. They don't care, you are considered and no show and you are out the money your paid. Since we didn't make the flight out you go to cancel the return flight. They want to charge you $100. per person on the reservation to cancel and that is more than the return flight cost (so I would owe them money) ~ what a joke. Told her to leave the reservation and we would just be a "no show" again..

I’m not sure why I can be texted for basic updates such as departure time, flight info, etc. but I can’t be notified if my gate changes. I was told to add my boarding pass to my Apple wallet but that was never updated so I missed my flight. I just don’t get how that is something that isn’t communicated. If JetBlue can’t do the basics then what can they do?

1-Be aware of Jetblue marketing that they are working in Partnership with United. You cannot find ANY flight that you can use your jetblue miles in UNITED. Their Partnerships are worthless to any destination or dates.

Just thought I would share an experience on here that I had a long time ago, but still stings when I think about it! I'm going on a trip again soon and some friends booked JB and asked if I could go with them, however, I no longer fly JB since this incident no matter what. Here's why.... coming on a return flight with my daughter, myself, friend and her daughter from Florida. We seat ourselves and immediately smell vomit. We ask the attendant if someone vomited, she says nope. We had to fly the entire way home with our faces covered. The smell was so bad. I asked them repeatedly to try to find where it was coming from. He went and borrowed body spray from another female attendant and sprayed it all around us. Made it even worse!

My flight was delayed to its connecting flight and even though it wasn't my fault. JetBlue made it my fault and didn't try to accommodate. The issue other than book me on another flight the next day as I spent 24 hours later trying to get home. And there wasn't no consideration or "What can we do to help rectify the incident" and make some better choices.

THIS AIRLINE SUCKS!!!! Not only was our flight delayed, they are the least accommodating airline I have ever been on. On my flight from Aruba to JFK there were so many open seats that we had asked an attendant to move us to like So Many Seats. and she refused to let me and my boyfriend sit next to each other leaving us in the back for absolutely no reason. This would never happen with Delta. It also smells bad and has the slowest service I've ever experienced. Why did I have to wait 30 minutes to be able to pee because the attendant wanted to stay blocking the aisle to chat with someone????

JetBlue is a crap airline. But probably not much more of a garbage airline than most others. We were forced to open our carry-on bags in front of everyone and pull out our medications because they overbooked a flight, and we were unlucky enough to be in section F. I guess when you fly JetBlue, they have no problem taking your money but treat you like a second-class citizen. After I complained, we were threatened that they would make us fly out the next day, and I didn’t raise my voice once. The service and stewards are GARBAGE.

I booked a flight from Orlando to Rochester, NY. leaving at 8:15am arriving at 3:37pm. My flight was switched to leaving at 6:00pm and arriving at 11:59pm. Over 8 hours later then I was supposed to arrive. It has the same flight number. I was not even notified. I only found out after the couple I am traveling with informed us. We have someone house sitting and have to go back to work that next morning. And it was too late to book another airline at a reasonable price. Then I tried to call customer service about whether I paid for my baggage. They suggested I use their chat text service so I did. It was going to be over a two hour wait before I could chat. So I called their customer service. It was only going to be a 37 mintue wait. But it would cost me $25. to talk to someone. I WILL NEVER FLY JETBLUE AGAIN!!!!!

Very disappointed in the misinformation I was given on Friday, February 20th when I applied for my JetBlue credit card and was approved. I called customer service and told them that I would be leaving on Saturday for Florida and needed my card. The woman advised me that she would express mail it the address in Florida that I gave her. Unfortunately, today I called to check status and was told it was sent to my New York address. I am in Florida now with no credit card and this has caused a big financial problem. How does a representative of your company not know the procedure or they just blatantly lied. I haven’t received my card and already dissatisfied with this company.

Cancelled a fare forfeiting the non refundable fare price for the ticket itself, called to request a refund for the taxes and the fees and they flat out refused making me wait hours for a call and giving me the run around. Just google JetBlue and you will see what this company is about, a full blown scam, hope they lose that $100m Texas lawsuit for their scummy practices.

Worst airline. Every time I use them there are delays for maintenance. It never fails. They are always changing flight times. Use united, This airline sucks …Currently sitting, waiting yet again for a delayed flight.

Do not recommend the flight between Fort Myers and Hartford, CT. Without fail from the minute you book the flight until you arrive at the airport there will be nonstop notifications of flight changes. In looking at the statistics on this flight the percentage of on time flights is 54%!!! That is absurd. I love the non-stop flight, the crews are great, planes are great BUT to have your schedule constantly thrown in turmoil it's just not worth booking with them. They need to abandon this flight if they can't service it properly. 54% arrival/departure time reliability is unheard of. Considering this is after they have changed your flight times several times prior to the day of your trip it's insane. I used to love them but traveling with them but anymore is nothing short of pure chaos and anxiety as to whether your flight will really happen.

I have to fly JetBlue because of corporate policies; it’s the absolute single worst thing about my job. All flights are constantly delayed, little to no communication, the app is absolutely horrible in every function (it’s hard to fathom software this bad still exists in 2026).

I could write a long review about how little their airport agents knew about re-booking in the snowstorm (Jan 25…with cancellations lasting for days afterwards)…. We had a flight from FLL to BOS at 8:30am that was cancelled at midnight so we didn’t know until we woke up to go to the airport. We had booked extra space seats WHICH COST ALMOST AS MUCH AS THE AIRFARE! I have called twice after we got home to get refunds and was told they were being processed but 3 weeks later I have no refund! Jet Blue has the technology to refund these extra charges INSTANTLY when a flight is cancelled. Why should I have to call again and again and wait WEEKS to get a refund?

Terrible experience. I travel to STI to JFK 2/16:2026 5:45 but the flight is two hours late. After 1 hours asking to the flights attend what is exactly happening and she tells my the smoke detector is damaged so is totaled mess. Nobody can fixing the problem but Jetblue is like sharks. Never loss any only the customer pays concessions.

Being able to watch a movie, with relatively good selections, is the only reason this isn’t a 1 star review. Flights were delayed both ways, we were waiting on the tarmac more than 30 minutes at both locations, and there was perfect weather. Ended up being 2 hours delayed on the way home.

I was taken off the flight and humiliated at front of the whole plane. I purchased a ticket and in addition purchased extra leg room. Flight attendant forbid me from placing my backpack and duty free bags in the bin above my seat and instead instructed me to stick all of my luggage underneath the seat at front of me. That is completely undercut my extra expense for leg room. I calmly explained that to her. On that she went on power trip raising her voice and yelling that I have to comply with her orders. Although I didn’t like it I complied and have photos to prove it of my luggage being placed under the seats. She went on and on and called security and supervisor on me.

Their page to buy tickets is so tricky and sometimes unresponsive. The fare changes from one moment to another and even calling customer service making the claim they do not respond for the system failures. The small letters for their rules switch off any claim made. Any minimum error claimed at the same moment of the purchase it cost $100.00 and be careful paying with the credit card. They do not refund the money to your card they make a credit to be used buying another ticket but after stilling a $100.00. If you use their service, they award you with points that can't be combined with money.

Jetblue service has gone downhill each year, they charge for every single interaction, the staff at the airport are so rude, the service number now has a FEE to talk to a real person, the insurance you buy for your flight doesn't do anything but take your money. Jetblue has no accountability for timeliness of their flights or answering of their service line however they expect you to be completely accepting of every fee that they throw your way. Complete trash.

Not urgent - this a post flight review! And it's a good one!! I just didn't know where to leave it, as I didn't book through JetBlue.. Lesson learned.. Next time I will. I booked through Expedia this time around to go to Asia, with a few layovers. The longest flight was a 13-hour flight. When I got to the JetBlue desk, the gentleman could not find my ticket. Made SOME sense, as I was having trouble checking in the night before. THIS GENTLEMAN HELPED ME OUT SO MUCH. I don't remember his name, but it started with a K and it had a W in it. This was at the West Palm Beach location.

If I could give JetBlue zero stars, I would. On 1/16/2026, our jetblue flight from Syracuse NY to Boston MA was delayed for almost 4 hours which caused us to miss our connecting flight from Boston MA to Key West. it was a combination of time spent deicing the plane and having to return to the gate for an "electrical issue". Jetblue's app says if there is a flight delay of 4 hours, you are eligible for a $75 credit per ticket. Jetblue refuses to give a credit because "the delay was caused by 2 different kinds of delays, weather and electrical". This is false because if the electrical delay never happened, we would have still made our connecting flight from Boston MA to Key West FL.

JetBlue prices are ridiculous! I just googled JetBlue best fares, I entered my location and the first date I wanted, showed $89 but when I clicked on it, it went up to $783. It didn’t provide and options on time. I called 1-800Jetblue and the woman hung up on me. I received a survey asking how my service was and did they resolve my issue. Didn’t ask for my personal information. I have flown JetBlue once a month since July and I even got their JetBlue plus card. It’s time to re-evaluate my situation!

1/28/26. Worst experience ever, up to 5 delays in one single day, Never show this airline any courtesy, they don't do it for you. They rude, the unprofessional, they always put me in a middle seat if I don't buy a seat, like I say they don't show courtesy, even though they could see you are a regular flyer, on their computer. I would try to start using another airline, I think every JetBlue client is getting tired of their abuse. Let's stop promoting this airline. Not recommended.

Jet blue has a bad baggage service - My baggage is lost through them - I have airtag in my bag. I can see it located at JFK and still no one is helping me to get my bag. They provided me assistance name - Jenifer and she is also not helpful. Jet blue has really bad baggage service.

Horrible experience, I was supposed to fly out from SJU on 1/25/26. They cancelled my 8am flight however all the other flights later in the day flew out. They offered no reasonable alternatives. I checked Delta and they had a flight leave today in the morning from San Juan. I ended up booking Delta 3 days from my return date. This JetBlue cancellation has costed me over $1500 in extra airfare and hotels. Will never fly with them. Also the app is horrible. Constantly glitching and very slow. Don’t use JetBlue, you’ll regret it.

I was meant to fly with JetBlue back from a trip to New York, but due to a weather warning, I couldn’t even get there. Tried to get a refund for my flight as all flights to New York were cancelled, but they said I had to pay an additional $100 in order to process it.

Flight: JetBlue B67 – New York (JFK) to London Heathrow. Extremely disappointing experience, mainly due to the cabin crew. Several crew members were very rude and unprofessional, with no basic sense of how to speak to passengers. Simple questions were met with attitude, and the overall behaviour made passengers feel like an inconvenience rather than paying customers. At times, people were genuinely treated like dirt, which is unacceptable on any airline—especially on a long-haul international flight. JetBlue seriously needs to review its customer service standards on this route. Good aircraft and branding mean nothing if the crew lacks courtesy, respect, and basic professionalism. This flight left a very poor impression, and I would think twice before flying JetBlue long-haul again.

On Jan. 23, 2026, out of LAX to Fort Lauderdale was delayed 2 hours without any customer service to notify us. Seating was horrendous by placing us group of 4 in 4 separate row but when ask to change seat together, we were told to pay extra just to change seats.

JetBlue canceled a flight a day before bad weather so they could prepare for bad weather. That caused us to fly to another city, and drive 3 hours and pay triple our expense. To prepare for bad weather, JetBlue hurt their customers before the bad weather so they could "prepare" for bad weather that wasn’t coming until we would’ve landed for 5 hours. Thanks for stranding us, JetBlue!!!! Will never fly you again. You can’t be counted on.

JetBlue’s motto of "bringing humanity back to travel" is a joke. On January 18th, my family of four (including two children) was left stranded at the airport for over four hours with zero communication, zero transparency, and ultimately, zero way home. After a massive delay, JetBlue dropped us at a different airport than our ticketed destination. Instead of providing the ground transportation or the assistance required, they essentially abandoned us. We were forced to pay for our own Uber just to get home after being ignored by staff for hours.

I've been traveling with JetBlue for many years, but the best service and the best experience I've ever had was on flight 137 on January 13, 2026, arriving in the Dominican Republic. The service was exceptional, thanks to Yamis, a very pleasant and attentive young woman who helped and greeted each and every passenger. She was very attentive to everyone, and she truly made our flight a wonderful experience. Ty so much to all the crew members but especially to Yamis. She was the person in charge of the front door. Hope to see her on my next flight back to New York. Ty so much for the service.

I cannot say enough good things about JetBlue Flight 1081 and the entire flight crew. From start to finish, the experience was exceptional. I was traveling on official military business when I realized I had left my wallet behind at Boston Logan. Both captains immediately stepped in to help and were on the phone with the baggage service office working to locate it. What truly stood out was their level of follow up and care. Both captains checked in with me multiple times to make sure progress was being made and to ensure I had what I needed, especially given the circumstances of my travel. Their communication, professionalism, and genuine concern turned a stressful situation into a reassuring and positive experience.

JetBlue lost my checked luggage and, despite me following every instruction and deadline they gave me, they refused to properly compensate me. Their baggage specialist sent me conflicting deadlines for my claim, and the loss claim form wasn’t even activated until weeks after my flight—yet somehow that was still held against me. Customer service admitted they lost my bag, then denied my claim anyway. The only “compensation” offered was a $300 flight credit for permanently losing my belongings, including valuable personal items. The entire process was disorganized, unfair, and incredibly frustrating. This experience has completely destroyed my trust in JetBlue, and I won’t be flying with them again.

Round trip flight. Return flights from Port of-Spain, Trinidad, to JFK, New York and finally to Chicago, Illinois.

Worst airline in history. Didn’t credit my account for 5 flights despite numerous phone calls to customer service. Finally, they conceded to credit me with 1/2 the points.. Constant delays. Lack of communication. Lack of customer service - was disconnected twice after waiting an hour to speak with a representative. But they will spend much time on trying to get you to accept their credit card.

In May 2025, I was traveling from San Francisco. The flight was delayed three times. During six hours I was on a wheelchair at the gate with no one at the counter during that time. I got the updates only on my phone, By midnight I was informed that I couldn't board my flight, because I will not be able to connect in NY going to my destination. Spent two hours over the phone trying to get some help from the airline, extremely frustrating. The entire experience was traumatic. I filed a complaint and a month later I got an email apologizing and giving me $75 "courtesy" credit. Today I went to use that credit, but couldn't find it.

If I can give JETBLUE ZERO Stars I would..... My son, who is in the US Army was traveling back after the Holidays, went to check his bag and the supervisor on staff would not accept his Military ID telling him that it was not the right one. Meanwhile he has been using the same one for all his travels and NEVER had any issued. He was charged $200 for a bag check. I called JetBlue to try to get him a refund and spoke with several people AND NO one was willing to help at all. They said the supervisor made her discussion and it was final. So sad, these men & women fight for OUR country and they are NOT appreciated. WHY would my son give a fake ID???? Needless to say we will no longer fly or support JetBlue after being a Loyal customers for MANY years!!!!!

I have been using JetBlue for many years, use another airline only if there’s no JetBlue. Over the last few months, I’ve grown increasingly frustrated with the service. My recent experience broke the camel's back. In November, I canceled my flight because of problems with TSA understanding and recommendation from JetBlue. They even offered points as bribe.

On December 31, 2025, I arrived at JFK, Gate 507 Flight 1853 Departing at 2:23 pm to West Palm Beach, FL. I arrived an hour half before flight. I am handicap, a senior and I had a wheelchair attendant take me to the gate. I was placed right next to the gate agent desk. 20 minutes before boarding the agent came over to me and asked about my oxygen. I answered her questions like I have always done. Yes I have 2 batteries. 1 is in the machine and 1 is in my carry on bag. Fully charged. She then said she needed to see the machine with the battery. I told her ok but that I've never had to do this before. This is my job she stated. I said I've been traveling with oxygen for almost 3 years and I've never had to anyone show them the battery is full.

I booked my flight for my husband's birthday for December 8th to PUJ - **. Unfortunately, my husband was diagnosed with prostate cancer and had to have surgery on December 1st. I sent over all my husband's doctor reports to capital one and Jetblue and was advised that I should have read the cancellation policy. It’s just that my husband had cancer, he had surgery and had to wear a Catheter for 8 days. There was no way that he would be able to fly with his condition.

I am filing a formal complaint against JetBlue Airways regarding the negligent handling and mistreatment of my grandparents, Marlene ** and Carlos **. On January 1, 2026, they traveled from Newark (EWR) to Guayaquil (GYE) with a connection in Fort Lauderdale (FLL). Their first flight, JetBlue Flight 1255, departed EWR at 6:00 AM and arrived on time in Fort Lauderdale. Their connecting flight was scheduled to depart at 10:35 AM, which they did not make.

“I won’t use this airline again. They always delay flights, and I wouldn’t recommend it to anyone who needs to be on time.” Unless you are in a hurry to nowhere. Customer service is really bad. My fly suppose to depart at 11AM instead we have to wait until 2:30 PM. The weather blue skies no problem whatsoever.

I will not be flying Jetblue ever again when I can help it. I am trying to make it home for my mother's funeral today. You cancelled my original flight, made it impossible to rebook, had 4 hour wait times. I finally managed to reach you in spite of your shitty systems by waiting. You put me on a flight 2 days late I would arrive before the funeral. Now that flight was delayed 5 hours and I landed at 2:20am. My mother's funeral is in a few hours all because of your shitty system went down after you canceled my flight. The level of loathing I feel for Jetblue knows no bounds. I truly despise this company and will forever remember this and tell this story to every single person I meet. You have lost a customer of over 20 years. Your tactless lack of human touch astounds me. Even a courtesy email would have helped. You are mediocre at best.

Jet Blue. I have given you terrible ratings on EVERY POSSIBLE PLATFORM!! I need a refund for the Spirit ticket and the cost of the Spirit baggage, WHICH IS MORE EXPENSIVE WHEN PURCHASED at the counter!! And you know it!! You harmed me financially and STOLE THE TAXES FROM ALL THE PASSENGERS who were on that flight!! That's how anyone can make money, by stealing from others. Now I have to wait who knows how many days for them to return whatever they feel like returning!! I will NEVER fly JETBLUE again!!

Paid $308.00 extra to upgrade seats and this persistent women at Jet Blue made us check one of our carry on bags. Note it was a standard size carry on bag that’s fits vertically in the overhead bin. We wouldn’t been as upset if we were in economy. We reached out to customer service and they wouldn’t even offer a partial refund.

Apparently, JetBlue allows people to make phone calls on your behalf without validating the proper phone number and cancels your fight arbitrary.  They are supposed to verify your identity based on your phone number that you’re calling from clearly the person that took the call did not verify properly the identity. Beware of the scam and be aware of the fact that JetBlue has done nothing to validate accommodate us in any way. We are now stuck in Newark trying to figure out how to leave before this major storm hits.

They damaged my brand new luggage and then offer me $50 for a flight credit.. unacceptable!!.. I never wanted to fly with Jetblue again. They delayed my flight 4 times and the flight attendants were stingy with the snacks.. just all around unsatisfactory.

Please choose another airline!!! Our family booked a trip 2 months in advance and the flight was canceled because of weather (other carriers were still flying to the same location). When we called to try to get another flight they said there were no flights at any airports close to us (we gave them 5 close locations). The girl said our only option was to get a refund. We accepted but then called right back and asked if we could get a one way flight there with another carrier could we keep our outbound flight. They said, "Unfortunately you already canceled so you will have to rebook but it’s going to be double the cost." When we told them that we were never given this option the guy said, "Yeah we ARE allowed to let you keep your outbound flight but told to only offer if the customer ask because it causes confusion with the customer if we suggest it."

I have a roundtrip ticket to fort Walton fla. from Atlanta on jan 2 2026. They want 50 dollars to cancel my flight. Stay with a better airline. They will not change the dates without a charge of the $50.00. Also Cruise was cancelled so I was going to just fly down for the weekend but JetBlue will not let me change my date.

Booked round trip flight to Aruba for Thanksgiving with my 2 adult children. Awoke at 6:30am to an email from JetBlue advising our return flight was cancelled. They offered no alternative flight for 3 days! This lead to a scramble to get home which was quite unpleasant. Never will use JetBlue again. There was no explanation except, “This cancellation is related to a new regulatory requirement that temporarily affects a small number of our aircraft. While we complete the necessary updates, some flights — including yours — must be cancelled. We’re working quickly to return these aircraft to service.” Wonder how long the refund will take.

Didn't like it 10 years ago. Worst flight of my life. Decided after such a long time, let's try. Maybe they are better. Now, nothing has changed. Delayed, on time, delayed, on time, back and forth for hours. Plane gets to the gate, can't depart because one crew member is missing. So let's wait another 2 hours for another one to depart from God knows where to land and fill in. Really? Delaying a plane for hours on time because they can't manage their crews. Lifelong vow to NEVER use them again. They nickel and dime you to death in the first place but have no hesitation to strand you for hours because they can't manage personnel. Pathetic. Lifelong vow to never fly this POS airline again. Any airline, any... before these inept fools.

It's not about having 2 flights cancelled Which of course is aggravating and annoying. It's not even about that they should not have allowed the second booking to begin with when not having their issue resolved which is even more aggravating and annoying on such a high traffic day. I get it. I travel a lot and I am aware of the grimy moves these airlines pull. Including the sudden price gouging on that second booking. NO IT'S NONE OF THOSE THINGS. It's air travel. I expect it to happen at times like this time. IT IS HOWEVER being cut off 3 times from the LIVE CHAT after waiting 45 minutes twice and 2 hours a second time. And then being hung up on twice by the live call agent. Then a day later being sent an apology and a form letter to fill out with receipts for a cab ride reimbursement. WHAT A JOKE.

I was on hold over four hours trying to make a change in my itinerary. JetBlue app would not let me cancel or modify since I used points. Nobody answered the phone after four hours. I hung up. I will no longer use points. I will also book one way trips if I am forced to use JetBlue again. Very frustrating to hold on for over four hours and nobody answers the phone and the online app is ineffective indicating the only assistance must be from the customer service people who don’t answer the phone.

Garbage airline and garbage customer service. Returning flight was cancelled at midnight 6 hours before the flight. No available direct flights to rebook in the next two days. Had to book through another airline last minute, having to eat rental fees since we needed to return the car to another airport. But JetBlue can only refund me the cost of my original flight, and won't cover incidentals that were fully their fault. Wouldn't recommend this to anyone.

Had a 14 hour flight delay due to a mechanical issue. They refused to rebook anyone and said there were no seats for the next two days, without even checking. They gave free small packages of goldfish. And two $12 meal vouchers. I bought a sandwich and a water and a banana for $23. Total nightmare. The gate staff was great but the counter staff and customer service were terrible. Not just not helpful, they were rude. I was due in Boston at 2pm. Will get there at 3:15 am, maybe.

I wish I could give 0. I paid extra money for (first class-btw this isn’t first class, it’s just at the front of the plane) where I was packed like a sardine. I filed multiple complaints with JetBlue (no fix) I went to the BBB as multiple things went wrong (wifi, seating, “reclining seats”, alcohol (free-never saw that). Now they’re saying they’ll give me a “credit of $350”. The only issue is I WILL NEVER FLY THIS AIRLINE AGAIN. I requested help with this at least 4x, spoke to customer service (extremely rude and unhelpful). Again, I just want my money back. I canceled the 2nd flight because JetBlue is misleading.

Jetbus is a thief for charging $50 for 1st check and $70 for 2nd check to travel domestically. NO empathy, Loyalty or compassion especially to their members. TRAVEL CREDITS SHOULD BE allowed to PAY for CHECK BAGS, JETBLUE is DISGUSTING and a MONSTER!!!

They are horrific, I see why there in the tagline of all things BS. It's Black Friday trying to do a purchase for 1st time and says some sort of technical difficulties. Is it actually available or is it the OLD BAIT & SWITCH?

⭐⭐⭐⭐⭐ Exceptional Service at Pittsburgh International. Today I am traveling from the new Pittsburgh International Airport to Frankfurt, and I had the pleasure of being assisted by Demita Jet Blue. She was absolutely wonderful - warm, friendly and impressively efficient. Her positive energy and professionalism made the start of my journey smooth and enjoyable. Truly outstanding service. Highly recommend!

I spoke with jet blue customer service for a flight issue and found them to be super unhelpful and rude over the phone. They also were very difficult to work with when it came to changing around flights despite being with in the cancellation window. Overall, the worst airline I have dealt with!

We purchased 3 tickets to fly from Orlando to buffalo for my wife, son and myself. My son passed away, and I called JetBlue to see if I could change the name on my son's ticket to my older son's name because we were flying up for thanksgiving as well as doing his celebration of life there. JetBlue was a complete nightmare and no compassion at all, I was told that they could not change the name. They had to cancel the ticket and purchase a new one in my eldest's name so, I said O.K. Let's do that only to be told that I would have to pay an additional $230 on top of the $360 I already paid for. I asked is there anything they could do since my son passed away and he clearly could not fly. They said that's the only thing they could do. I am sad at the state of airlines and businesses in general where there is no compassion and it is only about how much money they can pull out of your pocket while you are grieving.

I was speaking to Ester this morning and trying to get me seat change back to where you change from my original seat. Where I picked when booked. I can't understand why would you change my seat and separate mother with toddlers. I never such bs. Anything happens to my kids on your flight there will be a problem.

I fly from Turkey by Turkey Airline connecting to JFK and Tampa JetBlue. When I arrive in the morning that the customer service stated my flight cancelled but booked for 7.20 pm. I was ok with that. At 6.30 I went to get #505.. Flight # 225 to confirm.. The lady ** stated my flight is for the next day. I try to explain to her I just confirm I am booked. She said, "I don’t have time for this. I told you tomorrow." I was shock by her attitude. I said to her I am just try to explain to you! She said, "I am done with you. Go away." Her name is kelois. She shouldn’t work in the front at all!!! I have a video and also a witness. She should be fired!! What a shame… By the way my flight was booked correctly!

JetBlue has degraded beyond repairs. I had a signed contract with them through a promotion they have with Budget Rent-a-Car. Budget overcharged me. JetBlue couldn't help me get the money. Budget overcharged my credit card. What good is it if JetBlue is advertising promotions they can't honor. It's just wrong. They had me signed a contract for $254.48 (All taxes and Fees included); they turned around and charged me $261.52. Don't go for their Budget Rent-a-Car promotions. Chances are, you will be deceived.

I am extremely disappointed with JetBlue. During Hurricane Melissa, my return flight was canceled, and I was stranded in Jamaica for 9 extra days with no clear communication or assistance. JetBlue offered no compensation, no hotel accommodations, no meal vouchers, and no support — just vague reassurances that went nowhere.

Gave one because I could not give a zero. It would not let me canceled our flight for a relaxing long weekend. Couldn’t get another flight out so had to cancel everything. Very depressing. If it is up to me I will never fly JetBlue again.

Flight delayed 6 plus hours. They keep refilling the fuel. There was an unexpected stop to get fuel and we stayed for 4 hours. Horrible organizational and horrible communication. Constantly changing information.

The WORST airline. This airline cancelled our Nov 1st flight from JFK to ATL last minute while we were mid flight from Iceland to JFK when we did not have service. We spoke with somebody who works for JetBlue and she relayed to us that JetBlue did not have a pilot to fly our plane that day and so the flight was cancelled for this reason. When I called customer service to request a refund we were given only a partial refund. The customer service personnel is absolutely incompetent and gave me the runaround, transferring me from one person to the next, not helpful at all. I will tell everyone I know never to choose Jet Blue if they can help it. Extremely disappointed in this airline & the carelessness with which they treat their customers.

Jetblue damaged my wheelchair and couldn't find the needed the part to fix it, when they said they would give me a new one, they demanded that I give them my old wheelchair, otherwise they couldn't give me a new one. I didn't want to give them my old one because of sentimental value, therefore they would not give me a wheelchair. I had to spend my own money to fix it.

Service has gone significantly downhill. Been a Mosaic customer for many years. There are now delays, difficulty contacting customer service, disinterested on board crews. If you want dependable customer service better off flying another airline.

We were traveling with a party of 25 for a family vacation leaving Punta Cana at 9am coming into JFK final destination SLC Our flight could not land due to weather, our plane circle JFK airport for over an hour before they decided to take us to Boston, so we were diverted to Boston when we arrived in Boston they were getting another plane ready to take us back to JFK because the weather had cleared up and the flight to SLC had not left JFK yet. We sat in Boston for over 4 hours because they had no pilot then we got a pilot and then they had no copilot and then we got a copilot and then they had no flight attendant which I understand. The weather made things really difficult. We finally boarded in Boston Headed to JFK hoping we could still catch the flight to SLC! As we were boarding in Boston, the app for JetBlue told us our flight had been moved out of JFK to Salt Lake City to the following day at 7:55 PM.

Flight from Boston to Orlando on late Oct 27th was delayed for 5 hours, first due to weather delay and then mechanic delay. Arrived at Orlando at 2:30 am and felt entirely exhausted. In comparison, a similar Delta flight scheduled to depart one hour later than my flight actually arrived 3 hours than us! I have learned my lessons about booking JetBlue flight now. It wasn't the first time this happened to me with JetBlue. Well, never again!

Wow.. What a garbage airline. The most ** service you can imagine. I was treated horribly by the staff. Literally lied to. I arrived at the airport at 6 am and was issued another ticket for 9 pm at night. Arrived to that flight after 15 hrs in the airport and was declined and told I wasn’t booked on that flight even though I was issued a boarding pass from the front desk staff. The manager comes out and tells me, "Sorry you’re not on this flight. If you’d like to fly tonight it will $600 dollars." Absolutely the most disgusting service I’ve ever experienced with an airline. I will never ever use this slimy folks again. Unbelievable. He even had the nerve to tell me, "If you want to fly ma'am you better lower your voice." Insane.

I had a flight from AUS - BOS on Jetblue prior to a connecting flight on British Airways going from BOS - London and then London - Cairo. Jetblue's staff refused to issue me my boarding pass because their system stated I needed a VISA to enter Egypt. While true, the VISA can be acquired at the port of entry. This is stated on the US Dept of Transportation, Egypt's governing website, and surprisingly even on Jetblue's website for international travel. Apparently the staff didn't even know how to navigate this. They forced me to miss my flight and have to re-book everything due to their ineptitude. Following up with customer service does no good as they refuse to take any accountability. I'll never fly Jetblue again.

This is THE BEST airline I have ever flown with. They are affordable, kind, helpful and have beautiful and clean planes with amazing legroom. I will be prioritizing flying with them from now on. 10/10

: Extremely Disappointing Experience with In-Flight Services. I recently flew with JetBlue and was thoroughly disappointed. Not only was the Wi-Fi completely non-functional, but the in-flight entertainment, including both audio and video, was also down. When I approached a crew member for assistance, I was falsely assured that a voucher would be issued as compensation. This turned out to be a lie. Despite multiple attempts to resolve the issue with customer service, I was denied any form of compensation or credit. This experience was unacceptable and has severely impacted my trust in JetBlue. I urge the airline to address this issue promptly and ensure it doesn’t happen to other passengers.

We recently flew from Orlando Fl to Newark NJ and back again to Orlando Fl. Our flights were on time and even early on our return flight home. The service on and off the plane was amazing. The staff at check in was friendly, efficient and with a smile. Our return flight was so smooth even though the Pilot said we would be hitting some turbulence. Landing was so smooth. With all the trouble going on with air traffic controllers and TSA and even so called problem at Newark Airport, we had no problems. I commend them all! JetBlue is the only airline I fly and I have never been disappointed!