Jetblue Reviews

I have flown with Jetblue over the years being that I am a veteran and have traveled a lot, however this was definitely my last time.... Not only was I inconvenienced with them by a flight delayed if 4 hours, but they told me that I can only be compensated if I had a treble account prior to my delay or disruption as it can only be handled by the crew at the airport.... If possible please find another airline that is better equipped to handle such situations and care about their customers.... Not to mention they charged me for a carryon that was bulky from souvenirs although I wasn't charged on the way to my destination.... There were plenty of other travelers whose bags were bigger and I'm pretty sure heavier.... I've provided examples of other bags in the comments for reference.....

I have been flying JetBlue for years. Their flights can be often delayed due to internal difficulties but what upset me that I won’t be flying with them again, is that I was told, even if I book with another person, I must purchase seats now in order to be seated together. Or I must purchase a more expensive flight. My husband and I booked together, when I went to a JetBlue representative they told me it no longer matters, unless I purchase a more expensive ticket or pay for seats, they would not seat us together.

I pay $42 extra for a seat on 8A, when they call in clients they start filling up plane with back who they call section 1. By the time they are boarding the front of the plane section 5 where sit 8 is part all overhead bins are full. They took my carryon luggage and now I have to claim it in carousel. Delay another 30 mins of unnecessary wasted time. Space they had. Now I have to drive at night.

0 stars. I cannot express how disappointed I am with my experience with JetBlue’s customer service. This was my first trip in quite some time, and when I booked my flight weeks ago, I specifically selected my seats. This morning, when I went to check in and print my boarding pass, I was informed that no seats had been selected and that the only available seats now required an additional fee. Concerned, I contacted customer service for assistance.

I am writing to express my disappointment regarding the treatment my group and I received on our JetBlue flight on June 18, 2026, departing Chicago at approximately 6:00 a.m. with a layover in New York en route to San Juan, Puerto Rico. The most concerning part of the experience involved a flight attendant named Vida. Throughout an incident involving another passenger, she was dismissive, rude, and unprofessional in her interactions with me.

If I could give JetBlue, no stars at all, I would’ve. One star is even way too much for them. We booked our flights well in advance for a wedding to go to Detroit Michigan. Our flight was supposed to be at 11 AM and it got canceled at 5 AM that day. The only option we were given is a flight the next day at 4 PM on Friday so we are going to miss the rehearsal dinner. On top of the cancellation there’s no way for you to talk to a customer service representative. The only option they give you is to talk to a chatbot. If you wanna speak to a representative, you’re going to have to pay $25 per person which is way too much money just to speak to someone and then not be given anything. There were no compensation.

People and companies have forgotten what matters most. I booked a flight to NY, had an important appointment the next morning that couldn’t be rescheduled. We are in the process of selling our home and had a long list of items that needed to be completed by the end of the week. Woke up the morning to see my flight had been cancelled, no explanation, no placement on another flight, just canceled. I called the number provided- I would get a call back. Went to the airport anyway, I had to get to NY and hopeful they would get me on another flight. What disappointed me the most was the customer service rep’s nonchalance and apathy. Like, "Oh well, it’s cancelled and there’s nothing we can do." Part of the issue was that I had gotten my ticket through Priceline, so she said “based on the class of ticket you have, there is nothing I can do.”

If I can give JetBlue less than one star, I would. My first time flying internationally with JetBlue was a disaster. I booked a flight from Nashville to London and had a layover in Boston. Everything was fine until we reached Boston. They had a mechanical issue with the aircraft, and after 10 hours of delays and two deplaning incidents, they finally canceled our flight. However, the damage was already done. There was no point in my going to London anymore due to my short turnaround and I had already missed all of my events. With knowledge of unsafe operation of the aircraft, they refused to give us a new aircraft and dragged out the delay to the maximum. It was after 3AM the next day for us to get the final word of "cancellation." This is unacceptable behavior from a major airline. The ground crew initiated a refund for my "round trip" but did not issue any accommodation to get me home to Nashville.

TERRIBLE customer service! They combined my son's suffix on his name, even though I have an email confirmation showing it was entered correctly to match his passport and were willing to "make the correction" for the international flight to match his passport for a $50 fee. Their error, their problem, ZERO budging. HORRIBLE- will never use them again. I had screenshots, emails all types of documentation, not willing to bend/budge or apologize. Hope it's worth it to lose future revenue.

I had a very disappointing experience with JetBlue Airways on flight B6 320 from Atlanta (ATL) to New York (JFK). The flight was delayed by more than one hour with no apology or clear explanation, which caused stress as I had a connecting flight. During check-in and boarding, I was treated poorly regarding my baggage and personal items, even though I had already paid for extra baggage allowance. I was instructed to discard food and water items that I brought from airport, and when I temporarily gave them to a friend on the same flight (who had no carry-on items), staff followed him and demanded the items be returned. At the boarding gate, the agent spoke to me in a sarcastic and rude manner, which made the situation worse instead of resolving it professionally. Overall, the experience felt unprofessional, inconsistent, and disrespectful. I hope the airline reviews its staff behavior and improves customer service standards.

My girlfriend and I originally booked nonstop roundtrip flights from Newark, NJ to Aruba through Expedia on JetBlue. At some point, our itinerary was changed to include layovers both going to Aruba and returning home. The biggest issue is that we were never notified of this change in any way; no email, text message, or phone call from either JetBlue or Expedia. We only discovered it ourselves by randomly checking our itinerary one day. After contacting Expedia, the best solution they could offer was changing us to nonstop flights out of JFK instead of Newark. While we appreciated the effort, this change now forces us to spend approximately $220 extra in rideshare transportation to and from JFK Airport.

I don't usually leave reviews, but this experience deserves one. While traveling with my family for vacation, I encountered an issue with my online check-in and approached a JetBlue representative for assistance. Unfortunately, the employee who assisted me was extremely rude and appeared unhappy to be helping customers. From the beginning, she had a negative attitude and treated me disrespectfully.

We are traveling today 5/28/26 from DCA to FLL. I have a service dog and travel to Europe and Mexico frequently on various airlines. I carry the paperwork from the DOTA and have a service pet number at American Airlines and carry vaccine information always. JetBlue would not allow my service dog to board and I had to pay $150.00 for him and I am traveling with my wheelchair bound husband.

8 hours after I make a flight and tried to cancel they took 100 dollars!!!!! Disappointed. Never will book with them again!!!!!

​Unacceptable Conduct: Left Stranded and Out of Pocket. ​Our recent experience with JetBlue was an absolute disgrace. Due to a diversion from JFK to Boston, we were kept trapped on the aircraft for 10 hours without any blankets, extra water, or food offered. ​To make matters worse, the pilot explicitly assured us that when we finally landed back at JFK at 1:00 AM, gate agents would assist us with lodging, reimbursements, and rental cars. Instead, we were met by staff who told us they were closed and refused to help. We were forced to sleep on the airport floor with zero access to amenities. After spending five hours on hold with their busy customer service line, we were simply told we could take a flight the following day.

Flying to pbi from ewr. Took nearly 40 mins to check our bags. The kiosks weren’t printing labels for the checked bags. The help desk was manned by only 1 person, Ray, who was doing his best to assist customers but some issues to quite some time to resolve. Meanwhile there were up to 4 people in the bag check in line often with zero people in the queue. No one would come over to help. They tried their best to not even look in the direction of their coworker who desperately were help.

I thought Jetblue was jetblue .. They are jet good! Fantastic experience, service on time flight crew and snacks! But the inflight crew fenomenal!

Our experience with JetBlue used to be great. Today, we’re doubtful. We’re standing in line (with many other people) at the Nashville airport, waiting to check our bags. Apparently, they don’t staff the ticketing desk/bag drop off until 2 hours before departure. Poor service to make customers stand around waiting and waiting with TSA and other security lines rather long these days. I understand it isn’t the ticket agents' fault, but it is pretty lame of the company. Disappointing.

After a flight cancellation, seats for my wife and I were reassigned to the back of the plane. We booked this flight so my whole family could sit together. My children were moved to first class, and my wife and I were moved to the last row of the plane. Customer service was awful, no help, and offered no resolution.

JetBlue has become unreliable! I use to Love JetBlue but I have to say I am done with them. Every single time I fly with them there is either a delay or cancellation which you then have to scramble to change your rental etc. Today my flight was at 7am, changed to 5:48pm then a 4 hour delay leaving at 9pm. We have car rental pick up and a two hour drive, getting to our destination at 3am. Ridiculous. Selected seats but they say it’s a full flight, we can’t seat together unless we pay.

So I have a business JetBlue Card and a personal card and I’m the beginning being Mosaic 3 was a big deal as they would call you first and at least you had more leg room. We just had the worst JetBlue Vacation as we traveled to Paris and Amsterdam and everywhere we tried to get customer service we got nowhere. I called the number and at one point the customer service person told me to drive to the airport which I did only to find out that the customer service person gave me the wrong information. Now they did away with the Mosaic pre boarding and btw the Mint companion certificates are also a scam which we found out when we tried to use them. We will be going back to the Amex Delta card and will no longer travel on JetBlue.

I paid $418 for a flight that was cancelled. The instructions to get my credit included logging into my account, but suddenly the website wasn't working. I tried again and again. I could not log in. I tried calling, chat bot, emailing- you name it. I never got any help up until the day my credit expired. I know others have experienced this as well. The FAA really should look into this... else an attorney should contact me and the others like me and let's start a Class Action lawsuit. This is thievery.

I found the Flight attendants to be rude and not professional. Attitudes were unacceptable. I had asked why the cabin was so cold and they responded that they didn’t know! While their area was warm. They also laughed about it. Besides being cold and flight delayed due to weather conditions they never even offered blankets. People around me also were freezing. Lucky we brought blankets. During this long waiting period and being detoured to another airport it still was cold. I had asked again and they laughed!!

Gate attendants very condescending and seem to enjoy being authoritative over passengers. As a frequent traveler, no other major airline treats individual customers and families so badly.

Never imagined that traveling to attend my aunt’s funeral would become such a disappointing never imagined that traveling to attend my aunt’s funeral would become such a disappointing experience with JetBlue. My family and I had to purchase last-minute emergency flights due to a sudden death in the family. As many people know, prices during emergencies can become extremely high, but during moments of grief your focus is simply getting to your loved ones as quickly as possible.

BE CAREFUL!!! The website is very misleading and they do this on purpose. They offer you a package where you can cancel or change a flight at "no charge" however if your change warrants you a credit, you WILL NOT receive the credit to your original payment method. You will receive a CREDIT ON A JETBLUE ACCOUNT. Now all of a sudden the flight is "nonrefundable". The word non refundable shows up when you are in the shopping cart. It does not explain there that "no charges for cancellations or changes" does not correlate with the "non refundable" therefore you will not receive a credit for your change to your original payment method. This is very misleading. YOU MUST READ ALL THE FINE PRINT AND CALL FOR ANY QUESTIONS AND BE DETAILED. DO NOT TRUST THIS AIRLINE!!!!

I had a sudden death in my family over a month ago. Had to book a flight to Boston within 3 hours. I was scheduled to be on at 2:00 p.m. flight. Go to the airport with plenty of time. But the staff, anyone who works in that airport was not helpful, they were rude and pushy. I was sent into 50 different directions, got to the plane right when the door is closed. I was also coming to Boston for my chemotherapy appointment. To make a long story shot. You charged me $700 for the ticket stating the flight was full. Which was very untrue. As I drag myself through that airport at 11:00 a.m. on that Sunday morning little did I know I would be there for 24 hours. Because of lousy staff I spent two hours trying to navigate my way through that airport to the boarding gate. Missed a flight, put me on a four p.m. flight which was pushed back to 5:00. Boarded the flight at 6:00 sat on the flight for an hour only to be put off as technical issues.

Flight 2801 FLL to LAX May 1st. While waiting in line for my group 5 to board as I was told by the staff, when I got to the airplane door, I was very rudely told by Simone flight attendant to leave my small carry-on at the door. While I was removing my laptop she grabbed my spinner and loudly said “let's goooo”. I told her I needed my bag on the plane, I have medication and documents and my carry on very small. She yanked and took her away. People like this should not be in service especially for Airline.

I chose JetBlue for my return trip from Saint Lucia to Boston. The fight had a connecting flight at JFK. Both flights had me check in my carry on luggage. This airline is rude to their passengers and does not deliver. My wife and I are both 64 years of age and these inconveniences made the end of what would otherwise have been a beautiful vacation into a disaster. I will now go out of my way to pick a different airline for future trips. One of the things that made matters worse was that they made it sound as if they were doing me a favor for not charging me to put me through the inconvenience.

I would like to raise a serious concern regarding the quality of customer service at JetBlue. I am left wondering whether there is any quality assurance process in place to monitor customer service representatives, as my experience was extremely disappointing. The representatives I interacted with showed a lack of respect, were unhelpful, and came across as unwelcoming. I am a person with a disability and require an extended legroom seat when flying. I also purchased travel insurance specifically to allow flexibility in changing my flight date.