Jetblue Reviews

I had a sudden death in my family over a month ago. Had to book a flight to Boston within 3 hours. I was scheduled to be on at 2:00 p.m. flight. Go to the airport with plenty of time. But the staff, anyone who works in that airport was not helpful, they were rude and pushy. I was sent into 50 different directions, got to the plane right when the door is closed. I was also coming to Boston for my chemotherapy appointment. To make a long story shot. You charged me $700 for the ticket stating the flight was full. Which was very untrue. As I drag myself through that airport at 11:00 a.m. on that Sunday morning little did I know I would be there for 24 hours. Because of lousy staff I spent two hours trying to navigate my way through that airport to the boarding gate. Missed a flight, put me on a four p.m. flight which was pushed back to 5:00. Boarded the flight at 6:00 sat on the flight for an hour only to be put off as technical issues.

Flight 2801 FLL to LAX May 1st. While waiting in line for my group 5 to board as I was told by the staff, when I got to the airplane door, I was very rudely told by Simone flight attendant to leave my small carry-on at the door. While I was removing my laptop she grabbed my spinner and loudly said “let's goooo”. I told her I needed my bag on the plane, I have medication and documents and my carry on very small. She yanked and took her away. People like this should not be in service especially for Airline.

I chose JetBlue for my return trip from Saint Lucia to Boston. The fight had a connecting flight at JFK. Both flights had me check in my carry on luggage. This airline is rude to their passengers and does not deliver. My wife and I are both 64 years of age and these inconveniences made the end of what would otherwise have been a beautiful vacation into a disaster. I will now go out of my way to pick a different airline for future trips. One of the things that made matters worse was that they made it sound as if they were doing me a favor for not charging me to put me through the inconvenience.

I would like to raise a serious concern regarding the quality of customer service at JetBlue. I am left wondering whether there is any quality assurance process in place to monitor customer service representatives, as my experience was extremely disappointing. The representatives I interacted with showed a lack of respect, were unhelpful, and came across as unwelcoming. I am a person with a disability and require an extended legroom seat when flying. I also purchased travel insurance specifically to allow flexibility in changing my flight date.

JetBlue with its infinite wisdom changed my flight without my knowledge, or notification, to a much later flight which has impacted other scheduled activities before and after this flight. This reservation was scheduled a month ago and departure is in 2 months. No notification, and if I would not have looked online I wonder WHEN would I have been notified. This horrid, inconvenient change impacted 3 other reservations (dog boarding, airport parking reservation, and arrival evening dinner meeting).

I am basing my rating 100% on Jetblue taking no accountability for damaging a 10-day old suitcase. This occurred in April 2024 on a flight from Guayaquil to JFK. I needed to replace my suitcase when I was in Peru. The suitcase was fine for a domestic flight in Peru, as well as 3 additional flights - Lima to Guayaquil, Guayaquil to the Galapagos, and then back to Guayaquil. It was only on the Jetblue flight returning home, where the suitcase was damaged. I immediately took it to the baggage office at JFK and the person there said, "Who would do such a thing?" I filed a claim thinking I would certainly be compensated. Nope. When Jetblue got back to me, they said this was normal wear and tear! I added photos of the suitcase that were taken on the day I bought it (10 days prior to the damage).

I had a $550 credit to use till April 23, 2026. I booked a one way ticket to Guatemala which was for $123 total and $50 international protection if a delay or cancelation. I got the ticket for 2/11/2026 and customer service said I had $426 left to use on my next flight. I was happy. Now I called and 2 1/2 hours on the phone on why they charged me $425 for a one way ticket to Guatemala. Which is not that much. My nephew bought one and paid $123 too. But I asked why I don't have my credit and they told me the price changed and the charged me the whole a $550. I told her how can it changed when I placed the order with the credit, and got the eticket on my phone and email. I know for a fact on a basic economy a ticket is not $426. She was so rude and wouldn't listen to the reason why I had the credit.

I was offered an upgrade on my international flight. Turns out my seat was the exit row with less leg room, seat does not recline, and bathroom is only located in back of the plane for 2nd-grade customers. HOW IS THIS A $100+ UPGRADE?! Additionally, I have to work in case of an emergency? The best part of my bag is two seats back, because the above bins are for crew equipment. When I want to use the bathroom is 30 rows back, & I need to wait for the crew member to relocate their cart.

We traveled with service dog that was approved by JetBlue. Flight was delayed because of the weather conditions and we were stuck inside the aircraft cabin for 3 hours with conditioner not working properly. Aircraft left the gate knowing that there were no departures and explained passengers that another aircraft needed that gate. It was very hot inside the cabin, our dog was suffering because of the heat and limited water intake since we did not know how long we will be stuck inside aircraft. We bought extra seat for the dog and she was on the floor next to it but being inside the super hot cabin for such a long time and not able to move made our dog suffering. We asked if in this condition since aircraft in not moving our dog can use extra seat we bought or at least put her paws on it but the answer was NO in the rude, mean and most disrespectful way.

They cancel a flight. Offer hotel and food thru a link. It never was sent. After that everyone point to each other saying it was not their problem. That they cannot do anything about it. Then they said, "Pay everything. Don't worry, then we pay you back." "How," I said? "Send the invoice, then we evaluate and make a refund if applicable." WHAT??? The personnel was abusive, careless and angry, as if the situation was the passenger's fault.

Awaiting promised refund from Jan. I called today and got nowhere... They owe me $600 cancelled flight and hotel. Nancy ** in RI... on phone an hour today with Ali.

No Good Service, as we don't want to do the carry-on but the Stupid Service forces us to do this. When we enter the plane, there are about 3 empty shelves to store luggages and we think like why don't we use this but they don't. We had 3 luggages and 1 of them is extremely fragile, and it was attacked once. People who work in airports are just lazy, want to destroy people's luggages such as mines. The service was a total LIE. I don't understand why people do this. It is an irrational way of how you treat passengers. If I can give you 0 stars, I would. The service is totally No Good. If you don't let a family in our large group force them to do the carry-on, then why would you do this to us? Unfair Rules from the JetBlue Service. They're unforced to do this, and we're forced to do this, and we probably won't take stinkin' JetBlue. Totally a Ripoff.

Truly by far the worst experience I have ever had. I have flown so any flights and this one has no comparison to how bad the experience once. We bought a pair of headphones for my 4 years for $8.99 on the first flight that we went to hartford. When we went back to take our flight to Miami, we noticed that the headphones weren’t working and since my daughter fell asleep mid flight to Hartford we didn’t realize it wasn’t working. So we let the people that board you one the plane know about the situation and they said let the flight attendants know and they will swap them out because we noticed when we plugged them in they weren’t working.

If I could give 0 stars I would! The customer service JetBlue offers is horrific! I planned a 7-day vacation with my sister that JetBlue took 2 days from and was not at all apologetic! We took a bus to the airport at 5:00am to be at the airport in time to get on our first flight. That flight was scheduled to leave at 8:00am. A 1 hour delay made it so we missed a connection flight by 2 minutes, and they could not get us on another flight until the following morning! They refused to give us hotel and food vouchers even though it is clear in the "Jetblue Bill of Rights" (that's a joke!) that we qualified for it. We were left stranded in the airport city trying to figure out what to do, and had to use travel money we saved to get a hotel room in the city. Our flight was 6:00am the next morning, and that one was also delayed, by more than 4 hours!

Jetblue has declined terribly. Twice I flew them for business and paid extra for a seat up front and the boarding is run so the mosaic members get on first and use all of the overhead storage so I had to check my one bag. It came out of the luggage carousel last. Stewardesses were nasty and sneered it’s first come first serve. I won’t fly them again.

One of the stupidest air line we have flown. Family of 4 Started ON February 21st from New York to Reno Nevada. Instead of 9.30 AM we left about 1.30 PM. Upon arrival at Reno 4 out of 7 checked bags did not come in. We were promised the arrival of missing bags the next day. They came three days later on Tuesday about 2.30PM. Out of 4 bags only 3 bags arrived and the 4th bag never showed up. WE days later call came in saying they found the 4th bag. Advised to send the bag to the house in NY city. This is supposed to be a SKI vacation. Could not ski until Wednesday. End up paying for the rooms, no skiing and bought some extra clothes. With all this there is no coordination between central baggage area and main Jet Blue Management area. Still waiting to talk to someone at Jet Blue. M.R.**

I had the worst experience with JetBlue that I will never forget. My flight was canceled and delayed, and they refused to reimburse any of my expenses. They blamed the weather, which was not accurate. Additionally, my brand-new bag was damaged, and they refused to take responsibility. I am determined never to fly JetBlue again; I will cancel all my future flights with them and also have my JetBlue credit card canceled. I will ensure that all my friends avoid experiencing what I did with JetBlue, as they are the worst airline I’ve encountered. I would prefer to fly any other airline moving forward.

As many people have also said, JetBlue *refuses* to take any responsibility for anything. They feel no shame in stranding people with no alternate plans. The attitudes of their employees is abysmal and "customer service" is absolutely not a priority with them anymore. I was stranded at the airport one evening when I was flying to a big event I was helping to manage the next afternoon. They told me there were no more flights available that night and only offered a flight the next day that would have made me late for the event. I asked if they could book me through another airline and she said "we don't do that" and just WALKED AWAY from the desk! I would walk before flying JetBlue again.

I have never been told so many lies and backstabbed so many times by a single company and their reps in my life. To make a long story short, we lost over $1000 because of these guys and how they switch things up and never claim any sort of responsibility or accountability. I would be more than happy to tell anyone my story if it meant this company would cease to continue.

They cancelled our flight minutes before we were supposed to board, on Thursday morning. then they booked us for different flights - my friend was moved to Friday, my flight moved to Saturday. I cancelled mine and booked with United instead. Went through the process of cancelling/getting a refund in the app. No confirmation email so I called. The robot call center insisted they would call me at my number and hung up on me. I ended up getting a "check in" notification before the flight I declined and calling again the next day - thankfully I was able to get someone to call me back that day and cancel again on the phone but I did not receive a confirmation email still and they said it would say take 7-10 business days.

No help with anything whatsoever. Should have never thought to buy tickets through JetBlue. Would strongly recommend not to go through them for flights. Delayed our flight for 3.5 hours and then as soon as we get to gate they cancel and had to wait for an email because the airport staff was no help at all.

Flight 1374 from San Juan PR to Orlando 8 of March. The overhead compartment had a leak of dirty water for 3 hours. My wife and I our shirts were all wet. Was very uncomfortable and safety concerns. This was horrible. The flight attendant didn’t care. I call customer service and they only offered 50 dollars of travel credit. I call to speak to a supervisor and customer service refused. They should refund me both tickets. I also have evidence and they refuse to see it. My concern is that my wife and I had dirty water dripping in our faces and she also suffered from asthma. This should not happen in any flight.

I have purchased a ticket to travel to Jamaica on 2/11/2026 and to return 2/11/2026. Called Jet Blue to change the date to travel on 2/13/2026 and return on 2/21/2026. I was told I would have to pay a fee and taxes to change the flight, I did travel on 2/13/26 and returned on 2/21/26. I’ve been in contact with jet blue.

How does Jetblue get to charge you $25.00 to speak with a live agent. Isn't that customer services job? Tried to call and told you will be charged $25. just to speak with someone. I am currently sitting on a chat site where I see the same $25. charge and my wait time 45 minute to 1 hour. Can't speak to anyone regarding an issue or to change/cancel a flight. Had to take a different airline to get to my Jetblue flight and that was delayed causing me to miss my flight. They don't care, you are considered and no show and you are out the money your paid. Since we didn't make the flight out you go to cancel the return flight. They want to charge you $100. per person on the reservation to cancel and that is more than the return flight cost (so I would owe them money) ~ what a joke. Told her to leave the reservation and we would just be a "no show" again..

I’m not sure why I can be texted for basic updates such as departure time, flight info, etc. but I can’t be notified if my gate changes. I was told to add my boarding pass to my Apple wallet but that was never updated so I missed my flight. I just don’t get how that is something that isn’t communicated. If JetBlue can’t do the basics then what can they do?

1-Be aware of Jetblue marketing that they are working in Partnership with United. You cannot find ANY flight that you can use your jetblue miles in UNITED. Their Partnerships are worthless to any destination or dates.

Just thought I would share an experience on here that I had a long time ago, but still stings when I think about it! I'm going on a trip again soon and some friends booked JB and asked if I could go with them, however, I no longer fly JB since this incident no matter what. Here's why.... coming on a return flight with my daughter, myself, friend and her daughter from Florida. We seat ourselves and immediately smell vomit. We ask the attendant if someone vomited, she says nope. We had to fly the entire way home with our faces covered. The smell was so bad. I asked them repeatedly to try to find where it was coming from. He went and borrowed body spray from another female attendant and sprayed it all around us. Made it even worse!

My flight was delayed to its connecting flight and even though it wasn't my fault. JetBlue made it my fault and didn't try to accommodate. The issue other than book me on another flight the next day as I spent 24 hours later trying to get home. And there wasn't no consideration or "What can we do to help rectify the incident" and make some better choices.

THIS AIRLINE SUCKS!!!! Not only was our flight delayed, they are the least accommodating airline I have ever been on. On my flight from Aruba to JFK there were so many open seats that we had asked an attendant to move us to like So Many Seats. and she refused to let me and my boyfriend sit next to each other leaving us in the back for absolutely no reason. This would never happen with Delta. It also smells bad and has the slowest service I've ever experienced. Why did I have to wait 30 minutes to be able to pee because the attendant wanted to stay blocking the aisle to chat with someone????