Jetblue Reviews

7/19/26 Logan International. Your people at the gate this evening did their jobs remarkable well. My issue is our flight was delayed (4 hours) at this point. It’s 12:45. Our flight was scheduled to take off at 8:59pm. The plane arrived but the pilots were past their air hours. A backup crew was coming, they were delayed and after landing they informed the lady behind the desk that they too had used up their air hours. For that past hour no updates, for your customers eagerly awaited an airplane ride home to Raleigh. How long do you wait until they offer us a hotel and fly all of us out on the plane sitting outside in the morning.

This truly is the worst airline I have ever flown. There has not been one single time that our flight has NOT been delayed, or cancelled last minute all together. Not even a matter of poor customer service; there is totally a lack of one. They have never called me back, after leaving return number. JetBlue, you totally suck & we will never fly with you again.

If I could give zero I would. They canceled my flight for me and my daughter since 235am this morning and I have not been contacted by anyone and I cannot reach anyone whether by phone, the app or contact center. I am so confused and not sure what to do. I may pliable lose my job because of this action by Jetblue. All the other flights are $3000 dollars that I cannot afford.

Recently my family and I were booked on a JetBlue flight due to a maintenance issue from another airline. The JetBlue flight ended up being cancelled due to weather. This happened at roughly 1 a.m. in the morning. The crew had us all get off the plane and had one supervisor meet the entire flight at the gate. They were no help at all and there their entire "help desk" staff was gone for the night. We were left with no answers to our questions, no way to get in touch with an actual person to speak with. We were told, "sorry about the delay". It took 9 hours for us to actually get in touch with JetBlue, and that was through text messages. Their customer service in this situation was terrible, they mismanaged the aircrews time and they timed out, no crews on standby. Basically, were left to fend for ourselves. Total lack of empathy and customer service in a terrible situation I'll never use JetBlue again if I can help it.

This was exceptionally one of the worst flight experiences that I have ever had. When first getting to our flight, we got emails that the flight had gotten delayed up to four hours, only to be changed back to the original time about an hour before takeoff. Luckily, we had made it early to the airport, however, many others were scrambling onto the flight because of this.

JetBlue changed my daughter’s flight several times going to DR. She lost 2 days, and coming back, they rescheduled twice till they finally canceled the flight had to book another airline for the following day and book a hotel and flight two hours away from her destination.

Every year I travel with JetBlue, but that will never happened again. I schedule a trip to SJU for my mom, it was a two way trip with no stop, out of nowhere they change the trip to have a stop in MCO. Day of return came and they keep on delaying her flight, first at 8pm, then at 12am, then at 1am, then cancelled. My mom has MS (multiple sclerosis) and not only did they keep changing everything and making her walk, they also wanted all the people affected for their cancel flight to PVD to go out and get new tickets, instead of paying everyone the stay at the hotel and the transportation service like their policy stated, they refused to do that and only gave the option to either cancel the flight, losing the benefit and getting your refund, or picking another flight for the night of the next day, losing any benefit and with the risk of being cancel again. I will never travel again with Jetblue.

JetBlue airlines terrible. My husband and I luggages were lost and after we filed a claim we couldn’t track our luggage and could never speak to a representative. An automated system stated a rep would call back since they were having lot wait time holds for luggage and a rep would call back. We were on a first time European cruise with no luggage for five days for a seven day cruise. TERRIBLE customer service!!!! #jetblueairlines

I wanted to make JetBlue aware of our recent experience with your Airline. My son purchased myself and my wife tickets to Boston for July 6th. Were in SWFL. My youngest son purchased a ticket as well. Now I get 1 week a year paid vacation time. My son took a week unpaid time off. And because we have a couple of puppies and a couple of cats My daughter and her girlfriend both took the week off so they could watch our pets for us so we could relax and not have to worry about them being stressed in a kennel. So a lot of planning went into this trip.

What happened to Jet Blue. They are in desperate need of new leadership! My 20 year old daughter and her two friends are trying to return home from Punta Cana via Jet blue who cancelled a flight back home to NYC while they were checking in to their flight back to NYC claiming “weather conditions” however they had a 2 earlier full flight depart punta Cana for NYC without issues. I checked the weather forecast for the week and see nothing but blue skies no rain. They are now rebooked for a flight 23 hours later with a connection in Boston a 6 hour layover for a flight to NYC!!!

I took a trip to the Dominican the day that I left on the 14th, we had to turn around and come back home because our plane got canceled. We missed a day of vacation. Then we got on vacation coming back from our vacation on the 22nd. Their computers were down, and they made us miss our flight connection flight in New York City. I try to make arrangements for them to help our but they never did help. All they wanted to do was give us 5,000 points for each airline ticket that is $50 or 75 to them. Then, to get my money back for the credit card at the hotel that we had to spend in New York City was $700, and they were only going to give me $200 back. Lead us to say JetBlue sucks.

I bought a ticket with Jetblue and when I went to check in the website told me that there was an error and my reservation didn't exist despite emails with updates and delays to my booking/flight. The next morning I get a text from a random number telling me to check in and it takes me to United. My flight has changed to a different time on a different airline and the seats I had paid extra for with jetblue no longer applied. I got no emails or text messages or any information about this code share to a new airline.

Doesn't rate. Incoming flight delayed over 3 hours. No response from JetBlue. They then proceeded to cancel 3 flights I booked for the return trip. And refused to reimburse me for the Delta flight. They are the absolute worst.

I am extremely disappointed with my first—and unquestionably my last—experience flying with JetBlue. To provide some context, my family and I drove approximately 2.5 hours to Daytona Beach International Airport to catch a direct flight to JFK. We left our vehicle parked at the Daytona Beach airport with the expectation that we would be returning there on our scheduled direct flight.

This airline was a huge disappointment, and I will never fly with them again. My flight was canceled, supposedly because of the weather, even though they appeared to be the only airline canceling flights at that time. Instead of offering any real assistance, the only help I received was instructions on how to request a refund.

This is the second time that JetBlue canceled my flight. Yesterday I was originally supposed to fly into New York City and they canceled it due to “bad weather” but I refuse to believe that this is the same reason because every Weather app says the weather isn’t even that dreadful. I’m so disappointed in my service with the JetBlue and I definitely don’t recommend booking a flight with them anytime soon because this is insane. I have multiple reservations in New York City and having this flight canceled means thousands of dollars lost. Hopefully JetBlue gets some better customer service because this is unacceptable. Your business has completely gone downhill.

Don't fly with JetBlue for holidays, they always cancel the return one and sell them so much higher, It's a nightmare! You buy a roundtrip with no stops, and they cancel the return flight and add a new one 2 days after with stops without contact the customer. We have lives, appointments, family, etc, etc. Jetblue customer service is every day worst.

I am absolutely furious. It is bad enough that JetBlue considers a 14 year old too old for unaccompanied minor status - even though they charge $150 for the service I was told that was not an option. I told them that I would need a gate pass to accompany him @ JFK and was told it was not a problem. I was told on two separate occasions that his reservation was notated. You can imagine my surprise this morning when we went to check in and I was told there were no notes and that I would NOT be given a gate pass for my child with disabilities traveling alone, just because he turned 14 last month.

This airline is really unconcerned that fact that I am traveling with 2 minors. They seat us all separate, I request to please accommodate and she was trying to sale me 200 seats. Today’s was my daughter birthday and she was really rude. She gave accommodation to an employee traveling for free!!! And we’re talking for a while before even acknowledging that they were like 6 people on the line! Really bad attitude and not professional.

I am extremely disappointed with my JetBlue experience on Flight 1867, June 26 and the handling of my son’s travel disruption the following day. At JFK, my wife and I were dismissed in a rude and unhelpful manner when asking a simple seating question. During boarding, I witnessed a gate agent respond harshly to a passenger traveling with an infant and stroller, repeatedly stating she was “by herself” and refusing clear instructions, leaving the passenger confused and embarrassed. The following day, my son endured a 6-hour delay with constant confusion, being sent between staff who gave conflicting information about rebooking and hotel options.

They change your seat, put you where they want. Can’t sit with the people you booked with. Why would you even bother taking this airline? Never again.

The flight was not bad but they changed my flight without prior notice. The flight was brought forward almost 12 hours and when I called Customer Service from an International location, I was told that particular time was no longer available as of 03 May 2026. My trip was 11 May, which gave them enough time to notify me so I could switch to another airline. There was no compensation and the Customer Service Agent was not nice on the phone. I understand that the prices are competitive but be respectful to your customers. Our time is important too. Notification would be nice. I could have missed my flight or not be aware until I was trying to check in online. I vowed to not use Jetblue again unless absolutely necessary.

I am extremely disappointed with how JetBlue handled Flight B6 993 from Boston to Denver on June 14, 2026, classifying a clear maintenance issue as a weather issue. Properly maintained planes should be able to land in the rain. During the flight, the captain announced that our aircraft could not land in Denver because the plane's deicing equipment was malfunctioning. As a result, we were diverted to Salt Lake City, where passengers experienced significant delays and disruption to their travel plans (landed at 3am instead of 10:45pm).

The whole thing itself is good, complimentary earbuds would be nice too. The tablet there works as expected, but signing in doesn't work at all. The whole Fly-Fi thing is ridiculous and tedious, and I keep getting errors trying to log in. The snacks are fine and as well as the drinks. Next time, they should at *least* tell the parents to shut up their children. They do not do anything about it at all. Nobody wants to listen to an autistic child or a baby bawling their eyes out, especially for 3 hours.

I have flown with Jetblue over the years being that I am a veteran and have traveled a lot, however this was definitely my last time.... Not only was I inconvenienced with them by a flight delayed if 4 hours, but they told me that I can only be compensated if I had a treble account prior to my delay or disruption as it can only be handled by the crew at the airport.... If possible please find another airline that is better equipped to handle such situations and care about their customers.... Not to mention they charged me for a carryon that was bulky from souvenirs although I wasn't charged on the way to my destination.... There were plenty of other travelers whose bags were bigger and I'm pretty sure heavier.... I've provided examples of other bags in the comments for reference.....

I have been flying JetBlue for years. Their flights can be often delayed due to internal difficulties but what upset me that I won’t be flying with them again, is that I was told, even if I book with another person, I must purchase seats now in order to be seated together. Or I must purchase a more expensive flight. My husband and I booked together, when I went to a JetBlue representative they told me it no longer matters, unless I purchase a more expensive ticket or pay for seats, they would not seat us together.

I pay $42 extra for a seat on 8A, when they call in clients they start filling up plane with back who they call section 1. By the time they are boarding the front of the plane section 5 where sit 8 is part all overhead bins are full. They took my carryon luggage and now I have to claim it in carousel. Delay another 30 mins of unnecessary wasted time. Space they had. Now I have to drive at night.

0 stars. I cannot express how disappointed I am with my experience with JetBlue’s customer service. This was my first trip in quite some time, and when I booked my flight weeks ago, I specifically selected my seats. This morning, when I went to check in and print my boarding pass, I was informed that no seats had been selected and that the only available seats now required an additional fee. Concerned, I contacted customer service for assistance.

I am writing to express my disappointment regarding the treatment my group and I received on our JetBlue flight on June 18, 2026, departing Chicago at approximately 6:00 a.m. with a layover in New York en route to San Juan, Puerto Rico. The most concerning part of the experience involved a flight attendant named Vida. Throughout an incident involving another passenger, she was dismissive, rude, and unprofessional in her interactions with me.

If I could give JetBlue, no stars at all, I would’ve. One star is even way too much for them. We booked our flights well in advance for a wedding to go to Detroit Michigan. Our flight was supposed to be at 11 AM and it got canceled at 5 AM that day. The only option we were given is a flight the next day at 4 PM on Friday so we are going to miss the rehearsal dinner. On top of the cancellation there’s no way for you to talk to a customer service representative. The only option they give you is to talk to a chatbot. If you wanna speak to a representative, you’re going to have to pay $25 per person which is way too much money just to speak to someone and then not be given anything. There were no compensation.