HotelPlanner.com Reviews

I had mistakenly booked an extra night for the Leaders conference in Chicago. I wanted to take off one night on the hotel reservation. Reginette ** from your help desk helped me to correct my mistake. :) All is set now for my stay in the Palmer hotel in Chicago.

I booked three days stay (check in May 16, 2018, check out May 19, 2018) in Edward Hotel Chicago on May 1st, 2018 (Itinerary # **). On May 15th, my guest arrived one day early, and would stay in Chicago from May 15th to 17th. I called 800 number and talked to one of your associate to ask sifting the date in same hotel. She instructed me to book one night stay for May 15th. She then changed original booking to two days stay (check in on May 16th, check out on 18th). During my hotel booking process, changing the dates after booking, and the refund back, Reginette helped me step by step. All procedure went through smoothly. Thank you, Reginette!!

I had a question about my hotel reservation type and details. I didn't find the room and meal information in my reservation confirmation. The person who helped me was very professional and his answer was satisfactory. His response was fast too.

My name is Andrew **. I was attempting to make a reservation for a hotel in Lafayette, Indiana but made the reservation fro Lafayette, La. Needless to say when I realize the mistake I was very concerned because I'm on a fixed income. My situation was referred to Ms. Reginette ** and she did a fantastic job of explaining your policy and taking care of my problem. I will use your services in the future because of how she handle my situation.

I booked a room for one night at the St.Louis Renaissance Airport Hotel in April 2018. The room was less than desirable. The comforter had several holes, the phone did not work, the tub was dirty, and the carpet was stained. I took pictures and made the front desk aware. I could not get refunded from the hotel since the hotel was booked and paid through HotelPlanner.com. After leaving the hotel, I contacted HotelPlanner.com and the runaround began. I am still waiting to find out why I was told that there was no approval to refund my money when I paid HotelPlanner.com directly. Who is not approving my refund?

Rennette was very professional and helpful when I called to book a room in Chicago, Illinois. She was very thorough in finding me a room 6 miles away from my conference area. She searched for the best price to fit my budget, she researched public transportation for me from airport to hotel and getting around in Chicago. She did it with such ease and being pleasant and had a lot of patience. Please help me in thanking Rennette.

Reginette - Very pleased with the way she catered to our needs as we had unexpected changes to our travel plans! Will use these services again and refer to family and friends. Thank you for your help during this time as we travel to our grandfather's funeral!

I had cancel my nonrefundable reservation due to the weather. I was very pleased and grateful when I was emailed that my account would be refunded all but 5%. Great customer service. I will stay there (Ameristay) on my next trip.

I had to cancel our hotel reservation due to an unexpected medical emergency which occurred 1 day before we were scheduled to leave for vacation. Unfortunately, we missed the window to cancel our reservation without penalties. I contacted the escalation department and initiated a conversation with Reginette. I explained our situation and asked if she could consider not penalizing us for the entire amount of the reservation. We knew we missed the cancellation deadline but hoped she would consider the last minute emergency situation. Reginette was very understanding to our situation. She said she would look into whether she could help us out a bit with the penalty. She said she would look into this and get back to us within a day or two and she was true to her word.

I had to modify my reservation. It was difficult during the weekend, and the hotel was unable to do it, which was very frustrating. I emailed you, and Reginette ** replied on Monday. I wrote again on Monday eve and by Tuesday the modification had been made. She was polite and friendly.

I had very bad experience with HotelPlanner.com. Bad customer service with bad supervision. I spoke with more than 10 people to solve the issue. They connect me to each other till they connect me to Expedia who cannot help or do anything. I do not advice anyone to reserve or book through them.

I just wanted to commend my agent (I cannot recall her name), who went out of her way to find a hotel in the area of Austin, TX, I wanted with an affordable handicap-accessible room for my wife. She located one at the Wyndham Garden Hotel Austin. She deserves commendation.

We were experiencing delays with our travel provider that affected our hotel reservations. Thanks to Ms ** at HotelPlanner our issues were quickly addressed and resolved to our great satisfaction. We were impressed how quickly she got back to us when we needed help and how quickly she fixed our problem. Thanks so much for helping us on a very stressful day!

I called the Hampton Inn to make a reservation and was told the hotel was full as we were making the reservation. Reginette helped me a book a two-week stay at the Days Inn at the government rate. My supervisor decided to save the government some money by having us come home instead of staying over the weekend. Trying to change my reservation was a whole bunch of heartache, Days Inn would not cooperate and they did not tell me that THEY canceled the original reservation when I called the day before to change it.

I booked two rooms at the Marriott in Hunt Valley Maryland for a school reunion. My credit card was immediately billed for both rooms and then my friend was charged to her credit card when she arrived for her room. I called HotelPlanner to resolve this and then I was sent on an unnecessary paper chase. I have already spent an hour on this and it is not resolved. If you use HotelPlanner be aware your credit card will be charged immediately and you may be charged again at check in!!!

Give Ynasthia a Raise! She was courteous, prompt, and followed up exactly when she said she would. We needed to cancel a hotel booking that we were told we were able to do - we ended up purchasing another hotel room (we wanted to upgrade) but then the hotel back pedaled and said they wouldn't be able to give us a refund! Ynasthia was great with helping us resolve it. Absolutely amazing customer service. Thank you Ynasthia! You saved us a lot of anxiety while planning our wedding!

While booking a stay for a wedding in Canada, an error caused me to book for an additional unnecessary night. I was very upset, but when I reached out for help, the representative (Reginette) was calm and pleasant and resolved the issue for me. I really appreciated the polite and efficient service. Thank you!

Planning my trip was easy, the rates I received were the most competitive I found, and the service was excellent. I had an issue with my hotel room, which the hotel staff and manager handled professionally. I was offered a partial refund which had to be processed through the third party to credit back to my account, and I honestly didn't think I would ever see that money. Within just a few days of outreaching to HotelPlanner, I received my refund. I will absolutely use the hotel planning services again.

I've used HotelPlanner.com in the past. For my most recent reservation, due to a mix up, an expensive itinerary was reserved for the wrong sets of dates. Reginette was very helpful and helped me find a resolution to the issue within a quick turnaround time. The whole interaction with Customer Care was professional and painless. This definitely helped prevent a damp start to my trip. Would recommend to a friend.

The service from Reginette was one of the most professional experiences I have ever had! Her passion and excitement to deliver the best service to me was exceptional and greatly appreciated! She was great. Can I have her number so I can call her specifically when I need assistance!

If I could give zero stars I would. I booked my hotel with HotelPlanner.com for Holiday Inn and fully charged for the hotel. Upon my arrival to Holiday Inn I was advised that my reservation was cancelled and they gave my room away. After showing the hotel my reservation they were able to quickly clean a room (definitely not up to cleaning standards) and their management was not available. After my stay I contacted Holiday Inn directly and advised of my unsatisfactory experience. They were willing to reimburse me but since I booked through HotelPlanner.com I had to get it from them. My stay with Holiday Inn was on 2/23/18 and I called HotelPlanner.com on 3/1/18 to explain and that Holiday Inn reimbursed HotelPlanner.com the money. When I called the representative had a baby crying in the background, kept putting me on mute and then after I spent 10-15 minutes explaining the situation I had to email her the exact same thing.

There are no real perks or competitive rates when using HotelPlanner.com. Most hotels fail to meet basic requirements so users are forced to sort through listings that don't meet locale or star ratings. Trivago saves you more.

I had not recognized a reservation with HotelPlanner on my account since it had a Florida reference. I reported the charge as fraud disputed the charge. A couple days later I realized the charge was one I had made for a hotel near Friday Harbor, WA. I called my credit card holder and explained the problem and they put the charge back on my account. Reginette contacted me recently regarding the dispute. She handled confirming that I needed the reservation with the hotel. I appreciate her prompt help.

I had cause to cancel/amend my booking. I found your website on booking wasn't clear with fees/options but Reginette ** in customer services was extremely pleasant and helpful with no fuss and very quickly sorted out my query. Can't thank them enough.

On April 3rd, I went on to the Days Inn Buffalo airport site. I put in my dates needed for reservation. The next page came up and told me to choose a room. I chose my room and paid. The next day, I got a receipt stating that my reservation is confirmed for Niagara Falls. I have emailed 3 times to correct the problem. I did get one email stating that Days Inn agreed to cancel my reservation but that I would have to pay for one night. I have called 5 times now and have been given The runaround each time. The person in charge, Regina, would not call me back nor answer her phone. This company is a SCAM. I am so disgusted with people who take advantage of others.

Reginette was helpful in getting my itinerary sorted out with the hotel in making sure that all the guest's names were accurately put in. There was a glitch when I booked and she made sure it was fixed with the right information!

The large hotel groups often push their reservations to different booking websites. I thought I was making a reservation with the corporate office of American Inn which is owned by Wyndham. They assured me I had a 48 hour cancellation policy. Unbeknownst to me I was talking with hotelplanner.com. She assured me I had until Wed at 3 pm to cancel my reservation - so Tuesday when I called they told me I had a nonrefundable reservation and there was nothing I could do. Their agent was incredibly rude. The first woman had completely misled me. I am tired of these large hotel groups pushing their customers to these unreputable websites who will take advantage of people’s goodwill. It also gives Wyndham and American Inn a bad name which they don’t deserve. If a customer is “pushed” away to another booking agent they should have to tell the customer they are not talking to the Home hotel where the client would like to stay.

HotelPlanner.com is the best place to book hotel. I found the cheapest rate online and great customer service. When I accidentally booked a smoking room with a nonrefundable rate I called customer service and the guy was great who I spoke with. He called the hotel and ask them if I could change to a non-smoking room. He kept me on the line until he got ahold of the service desk at the hotel and changed it for me. I would recommend HotelPlanner to anyone.

HotelPlanner made duplicate reservations. Canceled the duplicate. Then canceled the original reservation leaving me on the day before my trip with no reservation. They blamed me for disputing the duplicate. Did not help me get a reservation and left me stranded with no place to stay. The person R. ** who allegedly was taking care of the situation didn't even pick up the phone or return my calls. April the supervisor would not help me with a new reservation, said I had to call the hotel on my own.

Originally I had reached out to Hotelplanner.com about having some changes made to my mother-in-law's reservation. I did not receive a response for some time so I followed up with a note expressing my disappointment in the customer service. Soon after sending that follow up note I heard from one of your customer service representatives. Once I heard from the Reginette (the customer service rep) my experience was nothing but positive. Reginette helped me do exactly what I needed to do and was timely and polite. I am very satisfied with the level of help that I received.

They have refunded my money & I couldn't be more thankful! I'm happy to give them a 5 star rating for promptly resolving this issue. In all honesty the issue was due to a mistake I made and they were under no obligation to issue a refund. They truly went over & above to help me. It's good to know there's still people willing to help others in time of need regardless of the circumstances. We all need a little help sometimes. I will remember this good deed and do something to help someone else as an expression of my gratitude. Thanks for checking on me. I appreciate all everyone has done to help me!

We made reservations on 3/16/18 for a hotel near the Atlanta airport. The hotel was not what we were told - it was terrible. I received a follow up email from Reginette ** and told her about our experience. She followed up on my complaints and was able to refund my money. I really appreciate the follow up service. Thanks.

I made reservations through this company, they advertise as good prices, they say we can cancel our reservations any time. Once you pay for a price previously quoted they add over 35.00 above the room price plus their taxes... and on their new confirmation letter they state you cannot cancel or your money will not get refunded. The room at the hotel was 110.00 with all its taxes, these company charged me 130.00. If these warning can help you I suggest you book directly or with someone else.

I tried for weeks to create hotel blocks for my destination wedding through Hotel Planner. I made inquiry after inquiry through their site never receiving a single response from any of the hotels that had supposedly was offering a block for my wedding. It was only after I contacted each hotel individually on my own outside of Hotel Planner that I realized that not a single one had offered a block through Hotel Planner or were even aware that I had tried to reach them through Hotel Planner to create a block.

Booked a room through HotelPlanner.com for 29 nights in California. They charged my credit card for the 29 nights. After 3 nights had to go a different location that required checking out of the hotel which happened on 18 Feb. Called Hotelplanners.com customer service on that day to have the remaining balance returned to my credit card which happened after 2 phone calls. The money was credited on 1 March. At that time also informed them that I needed a detailed receipt for my voucher which they said would be e-mailed to me. Have now been in contact with 3 different customer service representative all stating that an e-mail would be sent with a detailed receipt. That has never happened. Just called and talked to a customer service supervisor who informed me that this detailed receipt now requires special request before it can happen. This is the first and last time I will ever use a third party to book a hotel.

Our hotel reservation was cancelled but hotel charged our card anyway. If we didn't check our statement, it would have been our loss. It took a long time, (2months) many wasted hours, to correct this error and to give us a refund. Reginette ** assistance was commendable.

I just want to say that I got excellent service today when I had to cancel one of my reservations that I have made with your company. Reginette and another young lady who I spoke to about my cancellation were polite, professional and willing to do what it took to help me out. I have used your website in the past and will continue to do so in the future. I will also recommend your website to my friends. I believe you run a great company with excellent staff. Thank you!

I would strongly recommend HotelPlanner for planning a business trip or vacation. My wife made a reservation for wedding we were planning to attend but later found out we were unable to attend the wedding. Despite their non-cancellation policy on reservations they were understanding and made a full refund of the hotel cost.

My husband and I booked a room with the Hampton Inn in Ft. Oglethorpe/Ringgold, Georgia. We have grandchildren in the area and stay there a couple of times a year. We were traveling through on January 12 of this year and booked through HotelPlanner. A couple of weeks later when I checked my credit card statement, I noticed I had been charged by Priceline and also the hotel which I thought was an error on the hotel's part. I called the hotel and spoke with a gentleman who was quite rude and said they did not do business with Priceline and it was basically my problem because Priceline had not paid the hotel. I did not know what to do and after some thought found my original reservation through HotelPlanner and emailed and explained the situation.

My wife and I were driving from the Monterey Peninsula to our home in southern Oregon and needed a place to stay. She went online and through HotelPlanner.com started to book an America's Best Value Inn in Vacaville, CA. She worked through the process and provided information including her credit card information. But when asked to confirm, she declined because we decided to look around. We ultimately decided to check in to the same motel (America's Best Value Inn) in Vacaville. When we checked in we were charged $56.95 for the room.

I was extremely dissatisfied with the individual I worked with when questioning my credit card bill. He was unempathetic and uncaring. It was brought to my attention that CCI (the company used to bill) charged $40 over the actual price the hotel. When I called to ask about it he couldn’t explain what happened and tried to tell me it was because I got “free” breakfast with the room. If I am being charged $40 then it’s not “free”. He basically told me I had no recourse. I thought the purpose of this site was to obtain the best price possible. Being charged $40 over what the regular room rate is was not something I expected. I will be sure to share this experience with family and friends to ensure they do not use this shady, unethical site.

I really appreciate the kind assistance provided by Regina Exume on behalf of HotelPlanner. She contacted me to confirm and understand what I needed, and followed through keeping me informed of her progress. Great job! I'll use this service again.

Ms. ** was extremely kind and thorough in assisting me with a reservation cancellation I had to make due to a family death. She went above and beyond to send emails, keep me appraised of the progress and generally express concern about my situation. The resolution was quick and she efficiently handled every detail. I commend her for her excellent customer service and professionalism.

My team was signing up for a Stay and Play tournament, and I accidentally booked too many rooms. It was our first time doing something like this, and my service representative was very helpful. She was able to make a one time exception for me and cancel the booked room.

Thank you Mr. Reginette ** for providing me an excellent service in assisting me for my booking problem. I really appreciated your kind support to make my booking run smoothly. Keep up your good work! I hope you have a happy day. Have a good day.

I called Hotel Planner and spoke with a person who said his name was "Sammy". I informed him that I wanted to reserve a "suite" in the Chicago area. He described a place in Tinley Park, i.e. "Sleep Inn", as having "3" rooms, a living room, a full kitchen and a bedroom with a king sized bed. I accepted his description of this place as being real and true and reserved what I thought was a suite. When I arrived at this facility, I was immediately surprised to find that this place did not have suites, only single rooms. The hotel nice and clean, but no "suites". The payment for this reservation was processed through "cci*hotel@getaroom". I called this place back and ask if I could cancel this reservation. They told me no, but they would give me a 10% discount for the inconvenience they had caused me. That is why I am very dissatisfied.

The customer service with this site is atrocious. Their site is misleading and did not have all of the fees the resort had. Nowhere on the site during booking did it list the extra fees until AFTER it was already booked. I immediately called to talk to someone about them and cancel. I was given the runaround FOR DAYS! We talked to the “manager” the highest at HotelPlanner.com and she could not give us information about where these fees were listed but insisted they were. She also stated that she could not cancel even though they were mistake because they would still get charged by the hotel. After being on the phone with her for 40 minutes she hung up on me with no resolution. We are now talking with our bank to take further action. DO NOT DO BUSINESS WITH THIS WEBSITE!

I had a lot of questions, was traveling to an event and budget constraints! Richard was patient, I had a specific hotel that I requested - using his customer service skills and active listening, he discovered a better deal at another location - yet, my mobility challenges required closer proximity than the newly discovered deal. He answered additional questions and pointed out nearby venues of interest! Great customer service technique! Thank you for hiring Richard, he was a great help to me!

What started out as a huge chaotic mix-up for our family trip ended up being not only resolved but an additional helpful offer thrown in for our family. The person who helped out was Reginette **. She & I emailed many, many times. I know she felt my frustration in my messages but she remained ever so helpful & attentive. Throughout our exchanges things at first seemed to get even more mixed up. I admit I was concerned that HotelPlanner would fail to uphold their agreement & I would be left an unhappy customer. All the praise goes to Reginette. She worked diligently on my case to make certain things worked out for my trip & my family. I'm sure she has many cases to handle as customer service for such a large company but she never let my issue slide or be unattended. She is a true asset to HotelPlanner. I am looking forward to my trip this weekend. Thanks for all your help Reginette !!!

I used this site for one of the better prices on a hotel. 1/20/18 I was charged for the room. When I went to check in the hotel had said they did not receive payment even though I had my receipt and confirmation available. I was hung up on by a representative from the site saying I was yelling but 2 seconds before said he couldn't hear me. Spoke with another representative that told me they do not process payments through the site even though my bank statement said otherwise. Finally got a manager willing to get involved and after 2 trips to the hotel and about 35 phone calls and 3 hours of frustration we finally were checked in. I will not be using this site again as I shouldn't have to go through all that with 2 kids by my side stuck out for 3 hrs.

I booked a room in January thru 3rd party booking. I was quoted a low rate and then told there were no more rooms at that rate... I continued with transaction because I had plans and needed the room. After transaction was completed I hung up and called the hotel directly. They had rooms at the lower rate and was told to call and let (3rd party billing line) that rooms were available. I was getting a better deal with the hotel (directly) than I had gotten thru 3rd party booking, but unfortunately for me... I could not cancel because it was nonrefundable. With that being said I was NOT very happy and extremely upset. So I decided to escalate and happy that I did. With the help of "Riginette **" all was cancelled and money returned to my credit card.

Reginette ** was extremely helpful in getting my refund and canceling my room. I accidentally made reservation at the Alfond Inn in Winter Park Fl., for 1 person for 2 nights instead of 2 people for one night. Without her it would not have been possible. I will use Hotel Planner again.

At first, we were a little unsure of staying in a Bed and Breakfast. It was our first time. It was an older neighborhood and we were not sure how this would work out. It was great! No problems with the area or the B&B. We drove up from Texas for a wedding and wanted something that was close to our venue as well as a treat for 'the father of the Bride'. This Bed and Breakfast is so close to the great history making sites and blues/jazz clubs... the list goes on and on! Luke, the manager, is so gracious and knows so much about the history and the sites in Kansas City! It has made us want to come back for another stay when we aren't 'so busy'.

The service I received regarding my query regarding the number of adults books in each room was very quick and to my satisfaction. The excellent customer service and emails with updated information is great.

We used your service to book three hotel rooms at Best Western Plus in Piedmont, SC during Christmas. When I made the reservations online, my credit card was charged the same amount for each room. When I checked out of the hotel on 12/26/17, the receipt indicated per room charges that were $45.08 less than the charges made when the rooms were booked online. I emailed my concern to customer service and Reginette ** responded immediately. She stayed in contact with me while the discrepancy in charges was being researched.

Went on the wedding website for my son's upcoming wedding. First shown was the direct link. Following that was a description of the hotel. At the end, it said view website. Presuming that this site represents Sheraton, I made a reservation, being assured I got the best rate. $193.66 for three seniors. In a couple days I checked with Sheraton direct. Their rate was $122.63. Called Hotel Planner to complain. Basically said they could only give me 10% off and got a lecture on being careful of what I clicked on! Next morning I called another number. Explained the issue. They said they gave me the best available rate and will credit me for the 10% after our stay. And when pressed left me no choice. They hit my account the day I booked so I have no recourse but to keep it. To me this is theft.

HotelPlanner.com was linked through the Knot for my daughter's upcoming wedding for an inexpensive block of rooms. My other daughter attending used the link and was charged about $40 extra per night before the link was fixed. HotelPlanner.com says it is non-refundable because she agreed to the price and won't even allow a supervisor to be contacted. The guaranteed low price is not a low price and not guaranteed. My brother in law booked a room over the phone with the hotel and got it for the lower rate, no problem. Wish we never heard of HotelPlanner.com.

My sister blocked out hotel rooms for her wedding guests and said they would be discounted. My husband and I followed the link from her wedding website to hotelplanner.com and booked rooms. Afterwards we discovered the link had been bad and we had been charged too much. The hotel told me to call HotelPlanner. I spoke with Armando and was told the rooms were non-refundable even after I explained the mistake. I also asked for a refund of the difference between what we were charged and what we were supposed to be charged with the discount and was told that could not be done either. I asked to speak to a supervisor and was not transferred. Armando just kept telling me my only options were to cancel the rooms then request a waiver of the non-refundable policy (which he said was very unlikely to happen) or a ten percent discount.

This past week I accidentally booked the wrong hotel for a friends wedding. Fortunately, for myself, I was contacted by Reginette ** after attempting to cancel the reservation moments later. I explained to Reginette the unfortunate situation and she completely understood and took it upon herself to go above and beyond to get this unfortunate situation. Reginette was quick and responsive through the entire process and could not have asked for better communication. Reginette is an example of what it means to be an excellent customer service representative.

Immediately after I made the reservation through Hotel Planner my credit card was charged $345.60. When we checked into the hotel they had the reservation for us but asked for a credit card number for any incidental charges we might have during our stay. When we checked out I was given a receipt for $293.76. When we got home and checked our credit card account online both charges were on our statement. I called the hotel and they said they had no record of a payment from Hotel Planner, So I called Hotel Planner and they contacted the hotel and was told the same thing. They told the hotel to refund our money.

Stuck in freezing rain, road closures and accidents all around, we needed a hotel room as we couldn’t make it home. Each hotel I called was fully booked as it was New Year's Eve as well as a really bad storm. I was getting nowhere and feared we’d end up sleeping in our car. HotelPlanner came to the rescue and found us a place to stay. We’re very grateful.

Very disappointed in the unwillingness and unknowledgeable customer service representatives I worked with. The hotels they sent me were booked and not even able to accommodate my request. I spent over 5 weeks going back and forth and even signed a contract and now they are saying they will not guarantee the rate we agreed upon. I am even farther away from having hotels for my wedding than when I started working with this site.

Reginette assisted me in a money refund, due to some confusion from the hotel where I had to purchase 2 rooms. With it being around the holiday I was very pleased with the speed. She was also very kind and professional in all emails that I had received.

I needed to stay in Columbia for one night due to my boyfriend having a family emergency. The room at Extended Stay was exactly as described and for the very low price, it exceeded our expectations. Clean, convenient, spacious, pretty quiet.

The online booking was OK though the website was a little confusing and process wasn't very illustrative. It was frustrating to get support on the reservations after booking. Confirmation number indicated by the system that hotel would know wasn’t recognized by the hotel. Phone numbers listed on the reservation didn't really help. I couldn't get support through many phone calls. Especially for the reservation numbers starting with “R”, I was detoured so many times to get to the phone number who has the knowledge of this type of reservations. However, they still couldn’t help as they do not have the privilege to update the records (i.e., guest name).

Courteous service. Called to reduce one day. Told I've to cancel and rebook. Cancelled the next morning, and rebooked later. Watch out for cancellation deadline. The explanation was explained to me 3 times when I asked why I can't just reduce 1 day. I can see it's easier to manage. I still get the same rates. Got confirmation message that the initial payment is back to my credit card account. Too restrictive and time consuming just to do this. Could have booked another room with this length of time.

Reginette ** was very helpful when I had an unusual need. She was detailed and precise with her responses, and she quickly resolved my unique issue. It was also great to be able to resolve everything by email so I did not have to sit on hold for many minutes or play phone tag with someone.

I booked a hotel room through a link for my son's wedding through this site, but as my son is getting married there, a special rate was given and the link was incorrect. I called within 24 hrs to cancel, even though when I booked it it said non-refundable, I received an email back on Monday as promised and was able to cancel with a full refund. I was extremely happy with the excellent customer service provided and will more than likely use this site for future hotel bookings.

I admit I was helped early on and was happy with the service when I needed to change the length of stay for my hotel reservation and received a refund for the one-night I took off from my reservation. But then I saw that I was charged twice at the original reservation amount. I then was told there was a duplicate reservation, so one was cancelled and was refunded one of the original charges. Then came the day of my reservation, and NO ACTIVE RESERVATION could be found. I was told that their records showed my reservation was CANCELLED. I was left hunting for a vacant hotel room at 11 pm.

I sent email to cancel my reservation, I received an email back in 7 days. The refund in my credit card, it was not done, terrible service. Told to me call to Marriott. I called 6 times. The hotel doesn't found my reservation. I want my money back. Hotel Planner never more. Want the refund in my credit card.

I have already recommended this service to a friend. I made initial reservation for 2 nights; however, the wrestling team is returning to the school after the competition ends. Therefore, we only needed one night instead of two. Reginette was very helpful in changing my reservation to one night and promptly sending an updated email confirmation. Thank you.

Hotel Planner - were very helpful finding me a low cost room near my requirements. I needed to make an update and they were very accommodating. Would recommend to all the courteous and helpful staff. It's nice to experience this type of service. Thanks for making my experience enjoyable.

Hampton Inn Stay in Philadelphia - My daughter and I had a fantastic stay at the Hampton Inn. We were treated very well. The staff was very helpful and accommodating. We did have a small issue with our room but were quickly moved to another room. I was told that my money would be refunded to me. I contacted HotelPlanner and after giving my information and details, we were indeed told that my money would be refunded. Reginette was very nice to work with. She was very polite and professional. Overall, it has been a great experience.

We were booked for a Thanksgiving getaway and ended having to cancel our plans due to a death in the family. When I made the request for assistance initially, I did not get a response; ended up having to call the hotel directly to have them cancel the reservation. The hotel ensured that they'd return the money to HotelPlanner as long as they called. Because I wasn't able to get in touch with the appropriate contact at HotelPlanner until after the holiday, I was concerned that I'd lose my money, but service was prompt once the holiday passed and they (Reginette specifically) were able to accommodate. I am pleased and grateful.

I had very nice experience with the customer service. Reginette was extremely quick and helpful with my scheduling issue. My only complaint would be that I could not reach someone the night before via phone. But email worked just as well.

Reginette responded quickly to my email and helped me secure the refund I needed. I had planned to go to MaGfest for the extended weekend, but will be unable to attend due to a scheduling conflict. Reginette was very professional and polite, and helped me make the best of the situation. Could not ask for better service.

I made a mistake on an order I placed with HotelPlanner.com. After talking to two very polite representatives, I realized my mistake could not be fixed. I was very unhappy and when their customer care representative, Reginette **, asked me to comment on my experience, I told her so. I anticipated an apologetic confirmation that my mistake could not be rectified. Instead, Ms. ** quickly went to work and in one day figured out a way to solve my problem. I certainly wasn't expecting that level of response!

Reginette was very helpful in marking my reservation for a refund. We found out that the facility will not be ready in time for our reservation, and she quickly canceled it so that we can make other plans. Thank you!

November 14, 2017, I booked a hotel reservation through HotelPlanner with Hyatt Regency, Atlanta Northwest. On the said date, I booked a second reservation at a different hotel closer to my son's home address in Marietta, Georgia. Therefore, I needed to cancel the first reservation with the Hyatt. I encountered a minor problem with cancellation of reservation because a clause in the contract. On November 17, 2017, I spoke with Ms. Reginette ** in Customer service. She told me she was happy to assist me with the cancellation. Within five minutes, Ms ** telephone me back and said the reservation had been cancelled and I would be reimbursed. She was professional and customer's oriented. Thanks Ms. **! I am very pleased.

I needed help canceling a non-refundable reservation due to unforeseen and uncontrollable circumstance. I was referred to a reservation specialist who contacted me quickly and asked for further details on my situation. After explaining and upon their review, I was able to cancel and received a full refund. This was a situation of concern for my family and the quick response from the specialist was great and very much appreciated.

Reginette not only cancelled my ENTIRE reservation but never bothered to assist me nor inform me on WHY this happened! I NEVER GAVE HER CONSENT TO CANCEL MY ENTIRE RESERVATION. She was very unresponsive as my vacation was approaching and I called about four times for only to be told to call my hotel directly instead of Expedia. The hotel was then redirecting me back to Expedia, where I kept getting hung up on. I sent her an email the night of my reservation telling her what was going on and was completely ignored. It is now Tuesday and she still hasn't bothered to respond. I arrived to my destination without ANY rooms available. The worst part was that I was forced to stay elsewhere in the middle of the night because the hotel was overbooked. I am so disappointed. This was booked in February for a wedding! I will never book through an agency again. What a terrible experience!!!

I didn't know when I called to reserve a room for a wedding I didn't know that it would be booking the room and the money comes out of the bank at the time it was book but told afterward that when call to book a room that is what happens. But I just wanted to reserve a room. That is when it was explained to me that the booking line is different from reserving a room. That was the first time anyone had explain that to me and I was grateful. They reversed the charges and it was back in my bank before the day was over. Thanks for the lesson!

I had a great experience with HotelPlanner! I used them to plan my trip to Hawaii and when I needed to change my reservation at the last minute, customer service was extremely helpful with doing so. I keep recommending them to my friends!

I recently Booked a stay for a long weekend upstate NY. My travel plans changed and I had to extend the trip by a night, but I want it all on one reservation to ensure I get the same room all weekend. Called up customer support and it was a painless, quick conversation and my reservation got confirmed and extended. Very polite and courteous employees! Definitely would recommend.

WOW!!! Where do I start!?!? HotelPlanner has the BEST DEALS AROUND!!! Planning a last minute trip??? Check them out! PRICES ARE AMAZING! What about planning a wedding and needing a place to have the reception or lodge your family? HotelPlanner has you covered!! We have tried other companies before and they were horrible!! We will always use HotelPlanner for our upcoming stays and events!

When we arrived at our hotel in Hershey, PA, we were to have had 2 rooms reserved. Quality Inn and Suites only showed 1 room as booked. Upon calling HotelPlanner we were told that they still showed 2 rooms from their end as reserved. After approximately 45 on the phone and still unresolved, HotelPlanner submitted a request for a relocation for 1 room because neither HotelPlanner or Quality Inn was willing to give us a refund for the first room. We were told someone would be in touch by phone to confirm 1 room at a relocation site.

Booked and confirmed. When we arrived at the hotel the reservation had been canceled. We were told that there was a problem with the reservation and the hotel tried to call HotelPlanner but no response. I called and the first agent I spoke with said she would transfer me to someone who could help. Then she hung up. Tried calling 3 more times but never got through. On the fifth call, a different agent put me on hold and never came back. Tried calling 2 more times and no answer; just kept getting disconnected during on hold music. No other hotel rooms in town available. Ended up having to pay more for lesser accommodations. I have now committed myself to letting EVERYONE know of this terrible service.

Thank you for taking the time to listen to what my concerns were. My stay at the hotel was not as pleasant as I thought it would be unfortunately. But the customer representative went over and beyond in taking care of me and making me feel like a person and not just a number on a ticket with a problem. It actually was addressed so quickly that I would feel confident in trying to stay in one of your establishments again. Thanks again and have a pleasant day.

On October 23rd I made a reservation through your website for one night at the Holiday Inn in Ocean City, MD. Due to a death in the family I had to cancel my reservation. The funeral is a military funeral and we were at the mercy of the military cemetery in Florida as to when the burial would be. In order for me to travel from Maryland to Florida I had to cancel my plans at the Holiday Inn. I spoke with Alina ** who explained that there would be no refund for the cancellation. However she asked what the circumstances were and when I explained she immediately offered her sympathy and said she would talk with her supervisor and see what could be done. The next day I got an email from Reginette ** saying that under the circumstances I would receive a full refund. I cannot tell you how grateful I am to both of these women. They are outstanding representatives of your company. They made a terrible situation for me a little better to cope with.

Reginette ** was very helpful and answered my question very quickly. When I booked my room somehow the people staying in room got changed to 1 when I needed 4. She contacted hotel and got it corrected very fast. Emailed confirmation over with corrected number. Thanks for all your help!

Whenever, we need to plan a trip the stop on the internet is www.hotelplanner.com. The prices are always affordable and the places they offer to stay are always very nice and in the center of where you want to be. The employees work extremely hard to ensure your experience is a great one. We have tried other sites and I have been disappointed with the location once we arrived and the description of the hotel. I prefer you tell me truth, before I arrive please don't post "puff pictures" to get people to stay at your hotel when you have a one star hotel and you are trying to claim it as a four star. People will only be highly dissatisfied when they arrive and blast you for it. Hotelplanner.com ensures this doesn't happen.

I had a mess up when booking my room in September. Called to get it fixed (had accidentally put 1 Adult instead of 2 adults) and in no time flat they fixed it and sent a confirmed email showing fixed. So thankful since it was a last minute booking anyways. Less than a week away.

I spoke with a rep and asked for a pet friendly room for my 16 pound dog, he asked me for the weight of the dog. When we got to the hotel they did not have a pet friendly room so they would not give us a room, we slept in the car. This company charged me $159.99. I disputed with my credit card company but because I have no proof I asked for a pet friendly room I have to pay. No one will talk to me at this company to make it right. The hotel said they would not charge me but they do not have any paperwork to send me to dispute because I didn't stay at the hotel.

This reservation was a nightmare. I do not recall them at all!! First: they misquoted the price by 45.00. Second: They did not send my reservation till I was at the hotel 5 hours. Third: they did not mention that there was a 200.00 deposit. So we did not get the room because motel was booked up.

When making reservations on the website, I had intended on booking a one-night stay, but mistakenly booked a two-night. I contacted the hotel directly, but because I had used the HotelPlanner website, they were unable to help. HotelPlanner was prompt in correcting the reservation and I was reimbursed the money for the second night within a few days. This was a huge relief since I had chosen the cheaper option of "non-refundable room". I am thankful for their understanding and impressed by their quick responses.

Yasmin ** was very helpful in arranging a change in my Holiday Inn Express reservation, after I made an online error. She let me know that she would handle the situation and would confirm the change within the same day. This is precisely what happened. It was very much appreciated.

I was confirmed for a holiday weekend at the Westgate River Ranch for this weekend. Unfortunately, I had a medical issue come up requiring surgery scheduled for Monday, October 16, 2017. Because of this I requested to cancel my trip and reservation for the Westgate River Ranch this weekend, October 13 through 15, 2017. I first called the number for HotelPlanner.com. I was courteously greeted and was told that she would escalate my request and that I would hear back soon. Reginette ** called me back and helped me through the rest of the process of getting approval from the Hotel manager and completing cancellation of my reservation with a full refund approved. Due to the circumstances, I am very thankful that everyone I talked with was so helpful and supportive. Thank you.

I had reserved and paid for 4 nights in a hotel for my mother. She ended up leaving a night early and when I reached out to Hotel Planner they promptly confirmed the early check out and refunded one night to my card. No hassle.

Even though my reservation did not go through, I was treated with prompt and courteous service. Highly recommend! Ms ** followed up with me to assure me that my card was not billed and that the cancellation that I had to submit was confirmed.

I had an issue where my reservation date defaulted back to the incorrect date that I was trying to book a hotel for. This resulted in my having booked two different hotels for the same night by mistake. I called Customer Service, and they told me that I would receive a phone call from a Manager the following business day. I was contacted the next morning, and they were able to make the requested reservation modification. Yasmin is AWESOME!! I would definitely book with them again, knowing how helpful they were with fixing my issue.

I made a hotel reservation by mistake in a town that was not close to where I wanted to stay for Grandma's marathon. I reached out to Reginette and was able to cancel the room and get a full refund. I really appreciated everything that was done for me.

I had a problem with a reservation I made, and I couldn't change on-line. It was very pleased to have the issue resolved over email within 24 hours. All I had to was send in an email to the email address provided, and I received a response back from Reginette **. Thank you again for the help.

She was a really big help for me. Thanks a lot!

I booked hotel rooms on HotelPlanner.com yesterday but my name was shortcut for an unknown reason. I communicated with HotelPlanner.com and request correction. Today I receive a reply from Reginette ** with the correct name. Very fast reply and problem resolved now. Can't be better! Thanks.

We used Hotel Planner to book a room for two nights to visit a very sick friend who is dying from brain cancer… The town was 5 hours away from our home. Our friend took a turn for the worse and was transported via medi-flight to UCSF so we no longer needed the booked room. Hotel Planner worked with Best Western and got our 2 night room cancelled and our money refunded. Reginette was the kind person who sent us the email. BLESSINGS to her and her staff. :-)

Purchasing my reservation with HotelPlanner.com was simple, hassle free and quick. When I arrived at the hotel it was unsatisfactory though. The hotel canceled my reservation and wanted to give me a smaller room. But - Luckily for me, the customer service at HotelPlanner.com is excellent and they worked very hard to give me my refund which I am very grateful for. A special thank you to Mrs. ** for her help and the representatives that directed me towards her. I would happily use this service again, and would be 100% comfortable recommending it to a friend.

Lost my Hampton Inn, Gilbert Az reservation confirmation number. Mistakenly misspelled my email address and could not get to my confirmation number on upcoming stay at this hotel. Wonderful consumer affairs helper was spot on, retrieved my reservation, confirmation number and eased my worry and concern. Had it not be for this valuable help I would have had to spend much time, cancelled the reservation without a confirmation number and then beginning the long process of selecting room, rate, check in, check out, HH number, and all my personal data once or twice more to get it done myself. Many thanks for job well done.

I booked a room via HotelPlanner.com and didn't realize that I was not allowed to change or cancel it once it was finalized. I ended up only needing 2 nights instead of 4 and Reginette ** was able to help me modify this reservation. She provided a remarkable customer experience and I was very appreciative of her services.

I had a terrible hotel stay and requested a refund. I worked with Reginette via email, and she was incredibly helpful. She consistently responded quickly and always kept me updated with changes to my case. She was very polite and understanding, as well. Reginette helped keep me updated of Hotel Planner's conversations with my hotel and continued to work with me until the issue was settled.

Although I will never be using HotelPlanner.com again, or any other 3rd party for booking hotels, Yasmin was great and helped me with my issues. Yasmin was very professional, understanding, and kind. There are just too many changes in our industry with travel plans, so I can't book rooms that are non-refundable.

I noticed that my booking showed for one person. I contacted the hotel and Reginette came back to me almost immediately to set my mind at ease. Even though for some it would be nothing, but her help truly relieved my mind. Very helpful and professional. I would recommend to other people. Well done Reginette!

My boyfriend and I planned a trip out to Chicago, IL from CT. We used HotelPlanner to reserve a hotel after painstakingly researching prices and locations that would work out the best for where we needed to go. The hotel was booked, and our confirmation email received. We're all set, we assumed. Fast forward to arriving in Chicago, our flight was so early I had to stay up the night before after working late, however we figured it's be too early to check in to the hotel so we grabbed lunch before taking a 45 min Lyft to the hotel. We are both ready to take a much needed nap but then were informed by the front desk that we have no reservation... and they are completely booked for the night. She calls the number for Hotel Booking and they inform her our reservation was canceled.

My recent concern regarding a booking was quickly and professionally resolved by Ms. **. I commend her positive and polite response. She exemplifies good customer service. I was very satisfied with this experience and I thank her for her assistance.

This is specifically in regard to Reginette **. She helped me with a very troubling issue with a hotel booking in Denver. She was prompt in answering my email. She was professional and caring on a human level. It is rare in this time to have another person who cares enough to not just dismiss your concerns. We have to work together to make things better for everyone. My compliments to Reginette **.

Reginette ** is a superstar and you all are honored to have her. She handled an my issue very professionally, kindly, and with dedication. Because of her awesome customer service, I will always be a customer and recommend any and everyone to book through your site.

Yasmin ** was an absolute pleasure to work with! She was very professional and has excellent customer service skills. I really appreciate her prompt responses and helping me quickly resolve the issues I was having. Superb customer service! Thank you!!!

I had to cancel a reservation and was not refunded the money but the response was timely and effective and I got my refund. Very good work. Thank you! They work with the hotel to get me my money refunded on my credit card. I hadn't used a service before but I would use it again in the future if necessary.

Booked hotel online through HotelPlanner. It was booked OK. But, the reservation was duplicated and billed the double amount to my corporate credit card. It took two weeks to clear it up. I had never experienced this kind of silly mistake as well as long time recovery. I could rate zero star if possible. However, the follow up by Reginette was excellent. I can rate her 6 stars. Therefore, I rated 3 stars considering two extreme conditions. Thank you very much for your support, Reginette!!

I recently booked a two night stay to your hotel. Upon arriving in town I received news of a death in the family. Your agency was very understanding of the cancellation request due to the circumstances. It is great to know that big companies such as yours are willing to work with customers during unexpected occurrences. Thank you.

I was very pleased with my interaction with Hotel Planner. After booking our rooms I needed clarification, my email was answered quickly by Reginette. Then later unfortunately because of medical reasons, I had to cancel one of our rooms. Again Reginette took care of everything quickly and courteously. I am most grateful during this stressful situation. Everything was handled smoothly.

We had an emergency in our family and they were able to help us resolve this part of our trouble. Thank you for the professionalism, willingness to help and most of all, for the kindness. We will book here again!

I reserved a room thru HotelPlanner.com. Got a itinerary for just one room only. When I got to hotel they said I had reserved 2 rooms. I said, “No I didn't.” and she said I had to call customer service to not get charged for the extra room. After liking over my credit card statement and seeing I had been charged two rooms I called customer service. The customer service number on my itinerary is a joke. Can't get a rep, just a voicemail to leave your name and number and a agent will call back. I have had no call back yet, and it looks like it going to have to pay for this extra room that I didn't request. When I finally went the Priceline, their agent connected me to a HotelPlanner agent directly and she said that she would transfer me where I needed to be transferred to take care of this matter, needless to say, she transferred me right back to the automated voicemail. So, my matter had still not been resolved or refunded. I'll never use HotelPlanner again.

I called yesterday and spoke w/ the pleasant, Alina from customer service. I was disappointed that I had to cancel trip and knowing it would not be possible for refund; however, I was pleased that they did refund me under the circumstances of Hurricane Irma upon us. THANK YOU!!!

Since of the delay in my travel to Denver, I talked to the hotel and they said me I might get the refund. I appreciate ** to really help me to solve this problem. ** were so kind and every time I send email they response and helped.

I made reservations for a room for 2 people with either a king-size or two queen-size beds. I specified in the special instructions that I wanted a king-size bed. The reservation didn't acknowledge the special instructions, nor did it include 2 people in the reservation. Upon arrival at the hotel, we had been allocated a room with the two queen-size beds, which the hotel was unwilling to change. Also, at the time the reservation was made, the funds were charged to my credit card rather than on departure from the hotel, which is the way hotel stays normally work. So by making an early reservation with HotelPlanner.com, they held on to my funds until the end of our hotel stay. I'll never do business with them again.

Change in itinerary was needed and the agent was helpful, efficient and accurate. Very impressive service and I will recommend you to others. Thanks again for all your help. What more can say but well done on providing this service for hotel bookings.

It was late in the evening when I booked a room - and afterwards found I had omitted my spouse...! (Reservation was for one, not two.) Fortunately, a quick phone call the same night was very helpful, and was followed by a morning confirmation for exactly what room - and number of guests - I needed. I am very grateful! Will definitely use them again.

I booked a hotel for a group trip through Hotel Planner months in advance for vacation and got an extremely good deal which was non refundable. About two weeks prior I realized that the hotel I booked was one hour away from where the rest of the group was staying. I contacted Hotel Planner in which the agent informed me of the terms of my reservation (non refundable). Since this was a huge emergency and I insisted to speak to a supervisor/manager to see if there was any way possible to either cancel the reservation or book something closer to the group. I ended up speaking to Regina who was nothing but helpful. After going back and forth between the hotel and Hotel Planner, I was able to cancel that reservation and book something closer at a sister hotel. If it wasn't for her or the hotel management staff (Novotel), I don't think I would be able to enjoy my vacation the way I planned.

Late at night I was making motel reservations and failed to pick the date for the reservation. Apparently, the reservation choose a "default" date which was that very night. As soon as I received the confirmation and saw the date, I realized the mistake I had made. I left my number with the reservations specialist for HotelPlanner and she returned my call the next afternoon. The company refunded the total amount. I am very pleased with the outcome and courtesy with which I was treated.

Just wanted to share my gratitude for Reginette for swiftly taking care of the double charge on a recent reservation. The team was quick to respond to my concerns and followed up with the appropriate people to get the extra charge refunded. Excellent customer service and I will definitely use this site again to book our next reservation!

I had to cancel a reservation this morning; I used email and had a response within an hour. Great service! Thanks. I would definitely use HotelPlanner again for any reservations I need in the future.

I booked a hotel in Staten Island, NY and due to unavoidable circumstances our flight to Trenton could not accommodate us. I requested to cancel the hotel reservation and refund. Without any questions asked, they have consented and refunded full amount without even a cancellation fee. I AM VERY GRATEFUL FOR THEIR POLITE AND COURTEOUS ATTITUDE. They are very understanding, cooperative and helpful. Excellent service and I have NO reservation to recommend to friends and family members.

I reserved a room at the Knights Inn in Heath, Oh, through HotelPlanner.com on 08-14-2017. I arrived and was charged $49.99 instead of $44.99 (as per my reservation) but it was late and I was tired. Room filthy and unfit to be rented out. No blankets. No shower curtain, no towels, no toilet paper. There was a trash can, it contained a metal pipe & other plumbing trash. Hairs on toilet seat & in tub/shower. Filthy (I have photos) sheets & pillow cases on beds. Trash under beds & behind bedside table. Carpet filthy, with sticky spots and mud on it. Bedside table had sticky substance on it.

I was forced through this company while using Expedia to book a hotel room. I needed to cancel one of the nights that was booked and the customer service rep told me that there were no refunds or cancellations. I then called the hotel where I was supposed to stay but they had no record of my reservation. When I called HotelPlanner.com back, an automated message started confirming different reservations which I hadn't made for different dates/cities. I was eventually connected with a customer rep again and she told me no refunds or cancellations. I asked to speak with a manager and was transferred after a 20 min hold. I explained to the manager that the hotel had no record of my reservation and their system was telling me that I had made additional reservations which I hadn't. The manager apologized and said it would be up to the hotel to allow the cancellation and he would have to get back with me.

We booked this room in Florence for my parents, who had to unfortunately return home early due to illness. It was very easily cancelled and I was very grateful because of all the other issues happening at the time. Thank you for your help.

HotelPlanner's rates are higher than actual hotel rates. Hotel Planner charge was $170 nightly for Wyndham in Brooklyn, NY. Hotel was charging $159. I asked hotel Planner to refund difference and was told No, this is their profit margin. Really! Shop around and compare. Avoid hotelplanner, I will!

Cancellation of booking: Aside from one individual who helped me with my cancellation, the overall experience was horrible. I tried to cancel on my own but I was directed to 15 different people and to 3 different agencies. In the end it was luck that someone helped.

Reginette ** went the extra mile to help alleviate my distress. I didn't feel safe traveling to my hotel this evening due to Tropical Storm Emily. She contacted the hotel obtained authorization for me to be able to receive a refund. I am so grateful. Kudos to Reginette and to HotelPlanner for excellent customer service.

The first transaction to book a hotel room failed on ticketmonsterperks.com, yet charged with no confirmation email. The second transaction went in smoothly and normally. Solved in few days by reaching out by email only. Not needed to reach out by phone. Thanks a ton Reginette.

I had to cancel a reservation due to unforeseen circumstances and I was very concerned that I would lose my money because the cancellation was not following HotelPlanner.com policy. Your supervisor Reginette was SO understanding and helpful. She turned my experience from a disappointment into a delight. Thank you.

On July 8, 2017, as we were headed to our hotel at Best Western Merry Manor South Portland, ME, we received a call that our niece was in a fatal vehicle accident. When we arrived at the hotel, we were trying to figure out what course of action to take. As a result, we had to cancel our reservations through Hotel Planner and the hotel because we needed to get home to our family. Hotel Planner worked with the hotel and they were able to get us a refund. We truly appreciate Hotel Planner and Best Western Merry Manor for their support and empathy during this difficult time. Unfortunately, we were not able to get home immediately due to flight times and the unreasonable high rates but we were able to get home in time for the funeral. I highly recommend Hotel Planner for your future travel plans.

After several attempts to Contact Regina customer relations I was told that she would like IT know that HotelPlanner should alert their clients about their upcoming stay. I booked my reservation through Hotel Planner back in June 2017 for an event. The event was cancelled but I forget to cancel this one stay. After the initial reservation email I got nothing else from them until I received charge on my credit for the stay. I was told by the hotel that Hotel planners never provided them with my email address so they could not alert me of my upcoming stay that would allowed me to cancel. All Hotel Planners had to say was it my responsibility to remember without any additional contact from them. No common courtesy given. WHAT A SHAME...

My husband and I booked a hotel stay through hotelplanner.com and we ended up having to leave the hotel the same night. Requested a refund and the person helping us was quick & kind. We'll definitely use hotelplanner.com again in the future!

I originally asked & made a reservation for 2 adults, a SMOKING Double Room. I printed out the itinerary the next day & it had 2 major errors, 1 Adult & a NON-Smoking room. I tried to call HotelPlanner to explain the mistakes. I got the run-around for 4 days, trying to get someone in authority to speak to. I was put on hold constantly, messages were not returned, so on. I tried calling the motel, but got nowhere. I even offered to change the reservation to another time, no dice. While it's possible I made mistakes when typing in my reservation, I highly doubt it. So, I lost $185.00. I understand the no change, no return policy; I feel they made the mistakes. Folks, I STRONGLY urge you to avoid HotelPlanner.

I needed help to adjust a hotel booking in Ohio. I had booked the wrong night and needed to switch it. Reginette ** was very good and helpful. She tracked down my order and confirmed that my booking had been changed and I would not be charged for the night I did not use. She did this quickly and was friendly. I appreciated it very much. Thank you.

I booked online, and during the process there was a problem with the dates. After the booking process, I contacted customer service with my problem. Reginette was very helpful in resolving my issue completely. I appreciate the prompt and courteous way this matter was handled. Thanks!

Thank you to Reginette for the prompt service in responding to my email. My confirmation email did not arrive until more than 24hrs after booking changes were made but after sending an email, it was dealt with immediately by Reginette.

Reginette took care of my needs and was on top of my requests. She handled everything quickly and efficiently. I no longer need to stress about my hotel accommodations thanks to her. I was struggling with changing my reservation and she was the one to handle everything for me!

I just wanted to write a quick note to say how pleased I am with HotelPlanner.com. The customer service that was provided to me was amazing. I just appreciate so much their concern when I had to cancel an upcoming trip. Reginette guided me in the correct procedure and was so very helpful to me when I was worried about the outcome. Please thank her for me, she was so kind and met my needs with expediency.

I had booked a room at a hotel in USA from the UK. The confirmation email showed I had made a small error in the booking. I emailed HotelPlanner highlighting my mistake. I had a very polite response within hours to say that they had rectified the error and everything would be ok. I was very grateful as this I thought I would have to try and contact the hotel to sort it out myself, but HotelPlanner relieved me of that stress. Many thanks.