HotelPlanner.com Reviews

I was pleased with my experience using the HotelPlanner website to book my reservation for the PBA50 Regional Tournament in Canton, OH. There were many excellent choices of accommodations, and I was able to find one that suited my needs, the La Quinta Inn and Suites. It was a clean comfortable room, and the free breakfast was very good. The staff was friendly and helpful. HotelPlanner is a valued sponsor of the PBA, and I believe in patronizing those sponsors.

Made a reservation and had to cancel within 24 hours. Was given cancellation number and assured card would not be charged. According to HotelPlanner.com I have nothing in their system BUT they charged my account. When I called to get this straightened out they just wanted credit card information, this again being told there was absolutely nothing in their system. Hotel had reservation and cancellation numbers. BEWARE!!! Took my money and said NOTHING COULD BE DONE. Needless to say it is now in bank's fraud department's hands. Lesson learned the hard way. BUYER BEWARE!!!

Reginette was very helpful in locating my booking at The Marker hotel in San Francisco, she even contacted the hotel in my behalf to confirm my booking. The quick communication that Reginette established was above and beyond. Thank you for the assistance!

I had booked rooms for an anniversary party and did not realize I had done them as pay now. I had to cancel and I received the best customer service from Reginette **. She not only easily canceled my rooms but I did receive my refund the same day. Unheard of! Excellent!

HotePlanner.com has one of the best hotel rates and the customer service they offer is amazing. I have booked so many hotel rooms through them and every time the room was as described. I found this website better than booking.com, trivago.com and the price on this website is generally competitive/lower compared to other websites.

I jumped the gun with my review. They were a class act and refunded my money back to my credit card quickly. So the big question... Would I use them again? Definitely I would use them again. It was a simple mistake that could easily happen and like I said I got my money back ASAP from them. All I did was notify them and they took care of everything. I didn't have to jump through one hoop. You can be at ease using hotelplanner.com

I travel a lot for business and couldn't get my usual hotel in the area needed this time. Contacting HotelPlanner worked for me. I got a room near my business appointment with little hassle. There was a mistake in the billing, and once I let HotelPlanner know, they rectified the issue immediately. I would definitely will use HotelPlanner again.

I had some concerns after booking with Hotel Planner for the first time and not being able to locate our reservation. I emailed Customer Service and they replied very quickly, were super helpful, and even followed up after the issue was resolved! I look forward to booking with Hotel Planner in the future!!

We were disappointed that the motel we selected for the use of the hot tub during our Econo Lodge stay in Missoula wasn't working and also that there was no hot water the following morning for showers. Reginette from Hotel Planner was kind enough to give us a discount on the room and let us know that the hot water was fixed the same day just after we checked out, and that the hot tub will be fixed and maintained in the future. I was impressed with her professionalism and we plan to use Hotel Planner again when we head for Glacier National Park in another month or so. As I shared my story with family, we all agreed that you just don't get customer service like this anymore. We were all impressed. Thank you Hotel Planner, Econo Lodge and Reginette.

I recently booked a hotel through HotelPlanner. Booking was quite easy & I felt like the price of the room couldn't have been any better. I was reviewing the itinerary today since the trip is in a week & a half & noticed that the # of guests was wrong. I used the email address to contact someone to see if it could be updated on the hotel site. Disclosure stated that only those registered can stay in the room. I got a reply within about an hour stating that the error had been corrected.

I booked a room online and the room I booked had an minor issue. It said 1 adult instead of two, and I didn't feel like calling because I hate being on the phone. So I emailed them, expecting them to reply back next thing tomorrow morning. But they got back to me within 30 min. Not bad.

I made an inquiry through HotelPlanner.com for a group of hotel rooms for my wedding guests. I did not make any bookings through HotelPlanner nor did I ever speak or communicate in any way with any agents. I made my own hotel booking in person with a local hotel. Several months later, one week before my wedding, a HotelPlanner agent sent an email to my hotel asking them to cancel my booking on my behalf. I NEVER SPOKE with them for any reason at any time. When I called HotelPlanner to try to resolve the situation they did not respond to any calls or emails. Luckily, the hotel was able to solve the problem for me, but I recommend not giving any information to hotel planner for any reason or using them to book.

I was on Priceline.com to book a room and somehow was redirected to Hotel Planner. Didn't pay any attention to it until I had a problem about changing and eventually canceling the reservation. When I needed to change the reservation, I was told I needed to cancel and start over again (incurring a $25 cost) which I never have had it been with Priceline.com. I had conflicting info, calling hotel etc till I was able to refine the original reservation. Unfortunately, my husband needs surgery, so we need to cancel totally... Again $25 charge. This is bait and switch when you think you are in one website and then somehow switched over to another. Strange thing is that my receipt says Priceline on top and the phone number is answered as Priceline never HotelPlanner.

Booked Heritage Ranch Bed & Breakfast through HotelPlanner via booking buddy. $267 was immediately taken from my checking account. When I called the Bed & Breakfast the next morning I was informed it was not a Bed & Breakfast and that the ranch had been sold several months ago. When I called HotelPlanner I was informed they had a "no cancellation policy". I argued with someone from what sounded like a call system for 30 minutes being disconnected twice.

This company lied to me and said the hotel messed everything up when they never actually sent my reservation until I called to inquire. By then it was too late. Don't get left without a room like me. All this company does is source your business to a priceline.com or something like that. The lady April ** even hung up on me when I got frustrated at the situation at hand cause I called the hotel myself and found out all she was doing was lying to me. As we speak I'm still waiting on my refund to book another room. As I am not rich and can't afford to pay for two rooms on a vacation. Please use someone else. This company is the worst. I wouldn't have even given it 1 star but it made me.

I recently booked a room through Hotel Planner's 800 phone line. The room online was $120. However, I was told this room was not available. The available room was $134. Well, by the time I was done, the total was $181. Had I booked directly with the hotel, this same accommodation would have cost me $113. Plus tax for a total of 127. I will never use this site again.

I accidentally booked a hotel with the wrong address that was not supposed to allow a cancellation. I immediately contacted Hotels.com and they were able to help me change my reservation thus saving our trip. They were very helpful and timely in their response.

While uprooted from flooding at my residence, I decided to spend a weekend at a Motel 6 in Carlsbad. On the evening of the planned stay, I misplaced my wallet due to having to move my possessions from place to place constantly. Hotel Planner was very cooperative in helping me get a full refund, and followed up when the motel was somewhat less helpful. All that, and I found my wallet after a couple of anxious days.

Dear all, I booked a hotel room in a four star hotel for my line manager via hotelplanner.com but when she arrived the hotel was overbooked and they put her in a really bad two star hotel. I sent a complain email to the customer service and they replied really quickly and now I hope that the refund will be paid out as quick as they replied. :)

The hotel was nice, breakfast better than usual. I choose this hotel because it stated it gave a military discount, unfortunately when I asked for the discount the women at the desk said that I was already getting a very good price and since I bought through a third party the management was not going to give me an additional discount. I picked this venue over others because they advertised a military discount, if it is listed as one of the perks offered it should be given.

I am extremely disappointed in the company. I have been trying to plan a trip for nearly 2 weeks and have gotten nowhere. No one can answer why my request is not going through. I have been in contact with 3 different people from the company and no one can seem to help me or they push me to someone else. I leave phone messages and they don't return calls. I send emails and the response is minimal, when and if I get a response. I was told my issue would be resolved and it still has not. I try to get in contact with management, and no one can point me in that direction. No one can seem to honor the hotel prices that I am seeing online. Beware before you start booking with them! I've spent too much time dealing with this already.

Made a reservation through this site for a planned 2 day trip. Chose the "non-refundable" fare only to have the meeting abruptly cancelled about 12 hours later. Called the hotel who advised I would have to contact the site I'd used to make the reservation. The next day I received a customer satisfaction email from Hotel Planner. I told them the situation and shortly after received an email with a credit advise for a refund. Impressive!!

On my recent trip to Martinique, they were extremely helpful with some last minute changes to my itinerary due to a flight change. They were very quick to respond to my emails, polite and helpful. Overall, I had a great experience using Hotel Planner for the first time.

Just wanted to give HotelPlanner.com a big thank you for helping me out. There was some confusion with the hotel booking when we arrived and I wasn't impressed with the hotel, but hotelplanner.com totally made it right. I will be sure to use them again knowing they've got the customers back. Thanks!

I made a reservation online on Saturday, Jan. 7 for that night in Columbia, Missouri at the Best Western Country Inn. The information online stated that the hotel had an indoor pool. I was planning on having my two grandchildren stay with me that night so that they could enjoy the pool. When I arrived at the hotel I found out that they did not have a pool at that site, but that I would be allowed to go to another site to swim. I did not want to travel after dark with my 2 grandchildren, and canceled that reservation. Hotel Planner got back with me a couple of days later and were very cooperative about refunding me the payment I made. I was delighted with the prompt and quick response. Thank you Hotel Planner.

After a very frustrating struggle, Hotel Planner was able to resolve our issue.

Reginette was wonderful. I had accidentally and incorrectly booked a hotel for an upcoming cheer competition. This booking through a website is all new to me. I had stressed all day trying to cancel this reservation once I realized I had completely booked it improperly. The hotel said I had to contact Expedia. Expedia told me I had to contact someone else. I made several phone calls and sent out emails trying to get this resolved. I was so relieved when Reginette contacted me to let me know it was cancelled. I really appreciated her timely response to my email, and she was very polite. I will definitely use this site in the future for vacation planning when I get to choose which hotel we stay at. Thank you.

I had questions about arrival time and getting checked in and Reginette ** with Hotel Planner was extremely helpful and courteous with all of my questions and concerns. Thank you Reginette!! : ) This was my first time using Hotel Planner. The experience was awesome and I will use it again and recommend to my friends and family.

HotelPlanner is Great. They are there to help when HELP is needed. I have a situation, and their Customer Service people was right there to help me out. I would recommend them to anyone that's in need of a hotel. This company will set you right up, NO questions asked. Great people to work with... Hotel Planner #1 for all your hotel needs.

I had planned to attend a week long business conference in Vegas when an unplanned illness prevented me from going. A colleague was able to cancel my hotel reservations during check-in to the hotel. I was charged a 1 night cancellation fee due to the last minute change of plans by the hotel. I contacted Hotel Planners and they worked with the hotel to give me a full refund, no cancellation fee. All I had to do was submit a doctor's note. Very easy, no hassle, and very much appreciated. Excellent customer service!!! God bless.

I had discovered 2 charges for the same hotel for the same room and night. I contacted HotelPlanner.com and explained my confusion and concern. Reginette ** immediately took on my issue, researched it, contacted the hotel, got them to understand their mistake and credited my credit card. Then Reginette immediately got back to me with this resolution. They were extremely helpful and very easy to work with. Thank you!

I felt I had been billed incorrectly & called customer service. The matter was investigated and I received reimbursement. I was very impressed with the very professional manner in which Reginette handled the situation. Hotel Planner is very fortunate to have her on their team.

We made reservation through hotelplanner to attend the Hoophall Tournament in Arizona our younger son would be playing in. The day before our trip our daughter unexpectedly became very ill & was hospitalized in the ICU. Truly nothing was important in that very moment, but I eventually got around to calling hotelplanner to cancel our reservation & left a message as it was very early. Not too soon after I received a call back from Reginette **. She patiently listened to our circumstances, and first extended get well wishes for our daughter. She notified me that she could not really do anything about cancelling the room on her end, but that she would refund our money for the reservation.

I needed to change the dates of a reservation I had made. I had an extremely difficult time trying to do so and was bounced back and forth between the hotel and HotelPlanner. I was given conflicting instructions and was very frustrated. Eventually, though, HotelPlanner came through and rectified the situation and I was very happy that they stepped up and helped me.

Thanks for your follow up. I would recommend hotel planner if you want to book a room. The f/u was quick and kind. Thanks. Originally had hotel planner do my planning for a motel in pigeon forge, in which we had a confirmation number only to find out when we got to the motel late in the evening, they showed nowhere for our reservation. So we had to drive back home which was 6 hour drive. Hotel Planner made it right for us.

Reginette ** was extremely helpful and accommodating while booking and when we had to cancel our reservation. Unfortunately, we needed to cancel travel plans for Thanksgiving since my wife and I are sick and we can not bring the illness to a family member who is in cancer treatment. I really appreciate the help and quick response I received and will use Hotel Planner again when we re-book the visit. Thank you.

In September 2016 our family ventured to Quebec City, a preplanned vacation from Caledonia, Ontario. Upon arrival in Quebec City we found our hotel lost our reservation. My option 900 dollars at a Landmark Hotel or our van as sleeping area. My wife called HotePlanner. They calmed us and found us a great room at Port Royal in Quebec City for 229 an evening. It was perfect. Great locale, great staff and beautiful hotel. We are going back there next year. But thank you so much for saving our family vacation. Great job!!! 10 stars.

I am utterly disappointed with the service I received from Hotel Planner on 11/11/2016. I have never used their services before and I will never use it again because they will blatantly lie to you to get your money. I contacted one of their sales agent on 11/11/16 to make a reservation after I was unable to book online a hotel I found on their site that had a good review and a good rate for the night (Courtyard Marriott). The agent I spoke with informed me that the hotel I was considering is actually closed down, but he would be happy to look for other options close to the area of where I was looking at.

We had requested a waiver of the cancellation penalty at the Riad Shama for our department head indicating a valid reason. We contacted Reginette ** and she was very helpful in assisting us secure the waiver. While we had requested assistance from our local counterpart in Marrakech to contact the hotel to request the waiver which was approved by the owner, Reginette was diligent in updating us with information from their own department who was handling the email communication with the property. She was always positive in her responses and showed an eagerness to help, a sure mark for good customer service.

Novotel Panama - Reginette ** was able to resolve an issue I had with this Hotel. Even though I booked a reservation for 3 people, when we arrived at the Hotel we were forced to pay addition fees as there were 3 of us and the Hotel informed me that although we had booked a double room, there was only 1 guest indicated in their records. Reginette helped us find a resolution and is highly appreciated.

They were so very helpful, understanding, polite and a quick response to answer all of my questions and concerns. They went out of their way to make things easy for me. Very much appreciated. Top notch service! I would recommend them to all my friends and family. Thank you again!

I recently booked a stay at a local motel and upon arriving, was both mistreated and our room wasn't ready. I immediately contacted hotel planner and one of their representatives helped me out by the name of Reginette. They contacted their billing department and immediately had a refund on its way. They took the time to review this and come to the conclusion that this was wrong. I really respect them for the professionalism and swift responses. Though my experience with the motel was bad, I will definitely continue to use hotel planner because of their care to the customer. Thank you.

I had an issue with the Red Roof Inn I stayed at - due to some communication and logistical issues, I was charged twice for a room I had already booked with HotelPlanner.com. I ended up contacting them a few days later and they were on it RIGHT AWAY. Within a day I got a response and a refund. This is unheard of service from a website company. I would recommend HotelPlanner.com any time! And, I'll be using it again when I travel again.

I had a 2 night reservation at the Red Roof Inn in downtown Chicago, Illinois. I only needed 1 night and asked to be refunded for the 2nd night. I have been granted that request and thank you very much.

When it came time to check in their service wasn't available... took 45 mins to find this out! So then that left me to pay for my room on site and now cannot seem to get my refund. Will never use this service again... bunch of crooks.

Card charged twice. Simply amazing... Regine showed me favor and IMMEDIATELY forwarded my concern to the proper department & they fixed my issue in a timely professional manner. Very very professional A+. Then last week everything had went wrong for me until Regine and her colleagues came along.

I had the pleasure of being assisted by Reginette ** from Hotel Planner who was very courteous, thorough and efficient in her dealing with my delicate situation. I had been previously placed on the phone with a gentleman who then claimed he could not hear me after I had been waiting for over 20 minutes. When I emailed your company, Reginette ** stepped up and was very efficient in changing my date which I reserved by mistake and was able to get my son in his room for this evening as intended. I am truly grateful for her wonderful customer service and expeditious manner in which she handled everything especially due to the fact that I was at work and my son would have been stranded in another city. Much appreciation.

I used HotelPlanner to book a room for a work-related stay. Immediately after booking, I realized I made a mistake on the city! I quickly called back and was able to cancel my reservation getting a refund---minus the $25 cancellation fee. I emailed Reginette ** with my concerns. She responded to my email in a very timely manner and was able to refund the $25 cancellation fee as well. Yay! Thank you! I would not hesitate to use HotelPlanner in the future.

This was the first time I had used Hotelplanner.com to make a reservation but not the first time I booked travel through a website and have to say the site is easy to use and the service we received has been great – would definitely recommend this site to book and know we will in the future!!

Reginette was prompt & effective. She resolved my problems quickly & painlessly. I could not ask for a better more rapid response in a situation like this. I will suggest others work with HotelPlanner based on her work. Congratulations on such great customer service.

I contacted the site because of a billing issue. The customer service representative was very helpful and cleared up the situation for me. Turns out there were no problems on their end and I had incorrectly read my credit card statement. They were prompt with their response.

We had planned on going to Tybee Island in October, staying at Hotel Tybee. Unfortunately, due to the damage from hurricane Matthew, the Motel called and said they were closed for repair. The reservation was made thru HotelPlanner and prepayment was made. Prompt repayment has been made to our account. Any future trip reservations will be made thru HotelPlanner. Very satisfied with their service.

My husband booked a hotel at 8:00 Pm. I was at work and I got home and called at 3 in the morning. I tried to cancel and was unable to do this due to your cancellation policy! When I arrived at the hotel it was the ABSOLUTE WORST hotel I have ever been at! I could not stay. I had to drive an hour and a half away after an eight hour drive to get a room that I could breathe fresh air!! I did call today to get my money back and had to pay for a night that I did not even use! And got charged the cancellation fee and hotel room! Nice way to take my hard earned money! You guys must enjoy taking people's money! That is why there is a $25 fee to cancel! But thanks for refunding my money for the next two nights!

I made a reservation last Tuesday for a 4 night stay in Mexico for our family (2 adults, 2 children). I received a confirmation email and after reviewing the details noticed that the confirmation showed 2 adults and 1 child. I called the customer support number in the reservation and it immediately went to "no agents available, leave a number and we will call you back". I left a message with my itinerary number, name, phone number and a brief description of the problem. The next day I received a voice mail saying, "This is HotelPlanner, we received a missed call from this number and are calling to find out why you called?" Again, I left all that information on the voicemail. After 3 attempts to return the call I finally was able to talk to a "live" person named Regina. She listened to my description of the problem and told me "that reservation was prepaid, there are no changes or cancellations allowed"!!

I found the HotelPlanner website deceiving and if I could give this site 0 stars I would. I reserved a room and the website said a 10% discount if you prepaid. I did and did not receive the discount. When I called, I was told by "Gabby" I could cancel without penalty; even though I told her it said I would be charged $25 according to the e-mail I received...AFTER I paid. (This call was made immediately upon the reservation.) After cancelling, I was told I would be charged $25. Are you kidding me? I was also told I didn't get a discount because it was such a "great" deal. I don't think so! I happened to live in this area for most of my life and know I did not get any special price. HotelPlanner should make all of this information CLEAR before you book. I will NEVER and I mean NEVER use HotelPlanner again!

Last night I purchased a one night stay at a hotel through Hotelplanner.com and the charge was listed on my online bank account. When we arrived the hotel said they had sold out that room and the website somehow didn't recognize it. They had another room I could get if we attempted to cancel the initial reservation and start over. I tried and could not.

First, I was saddened to know HotelPlanner did not do everything it could to get us a lower price. I was told we had to pay the same increased price that a wedding party paid who had previously book most rooms at the motel. I requested accommodation for my disabled father and none of those were shared with the motel. The motel was outstanding and we were pleased with the exceptional breakfast and the lady at the desk graciously moved us to the first floor so that my father who walks with a cane, didn't have to walk the steps to the 2nd floor.

Our company's plans changed and we no longer needed HotelPlanner.com services. I emailed at least 3 times to tell them. We kept receiving offers and even a call and tentative booking from hotels. Such a waste of the hotels' time. Would never recommend this service.

Within the agreement, the without any information $90.00 would be paid if my group used HotelPlanner.com. We did. My group used 6 of the 10 rooms blocked for us. I didn't get their paperwork, but how hard is it for you to get it. The way I see it at this point, even if I had gotten the information from my guests, the BS being sold to me is fraud. Thank you for nothing. Keep the $18.00. It seems y'all need it more than I do.

I wouldn't give them any stars at all if I could. I made a reservation and not 10 minutes later had an emergency occur where I needed to cancel that same reservation. They would not allow me to do so, stating it was nonrefundable. I told them it was a family emergency in a totally different state, but to no avail. DO NOT USE THEM!!!

I used HotelPlanner.com to book a room and was unable to use the room. My card was charged for the room and so I reached out to let them know I was unable to check in and they immediately responded to my request for a refund. They responded in a timely manner and took care of the refund immediately.

I planned to do a family reunion by myself thinking only 30 people would attend. To my surprise we are pushing 100. Hotel planners and the people they selected to work with are past excellent. I'm almost 60 years old and I ask myself what have I got myself into. After talking with Eric and Keith they gave me confidence that I can do this and I will be okay. At times I freaking out would call Eric saying the same thing over and over but he was always pleasant. One time I call Keith just being scared and knowing that I'm on a fixed income I could not afford if my family didn't come through. They sincere concern just comfort my soul and two weeks from the reunion I feel confident that this reunion will be great. Thank you Hotel Planners and Marriott Peachtree Norcross. You Rock!!!

I booked a hotel online. The hotel told me the morning off my booked stay that they did not have a reservation for me even though I provided them a copy of my booking confirmation through Hotel Planner. I ended up finding another hotel, but original hotel charged me for my "no show" booking. I asked for a refund and was refused. Reginette ** from Hotel planner stuck with it and dealt with my complaint with courtesy and professionalism. I was a little irate with the process, but I did receive excellent customer service from Reginette and my complaint was eventually resolved with a full refund offered. I am also a Customer Care manager in addition to a risk manager. I would personally would hire Reginette for my team. Hotel Planner is lucky to have such a strong customer service oriented employee working on their behalf. I was extremely irate with how everything was handled initially except by this one employee for Hotel Planner.

I reserved a room in Miami. At the very top it says, "Pay $0 today! You selected a pay at hotel rate". Well somewhere in the fine print it says you may be charged the full amount today. This to me is very misleading as for I am not a lawyer. It also says my card will not be charged today, only when I arrive at the hotel. After calling the support number that no one ever answers, I was able to find another number for them on google. The representative, Reginette ** was very rude and unhelpful. Very short with me and showed no empathy at all. I will never use them again and just want to recommend that everyone beware of their scams.

I reviewed my itinerary email and the number of guests and was wrong and the room was a smoking room. I immediately attempted to reach customer service to make the changes but kept getting "All agents are busy assisting other customers" or something to that effect. I was asked to leave a message and someone would contact me. That never happened and after 6 such attempts, the recording changed to "You have a contact error" whatever that means, and I was disconnected. I called the hotel directly and they can't change the reservation so if HotelPlanner doesn't connect with me I will have to stay in a smoker's room or pay a $25 website cancellation fee for the privilege of not inhaling stale smoke. I will never use them again!!!

Had a question on room booked. Reginette investigated and resolved the problem within hours of email sent. As a former supervisor of United Technologies East Hartford, Ct. I would be very proud to have this employee working for me anytime. Keep up the great work Reginette. Will always use Hotel Planner in my future travels.

When hotelplanner owes you money they refuse to get in contact with you by phone or by e-mail but yet when they want my business they continue to harass me by phone and email. I will not do business with them again.

After booking my reservation with HotelPlanner.com I was terminated from my job approximately 6 hours later. The cancellation policy was strict and no cancellations. I wrote their customer service and relayed my extenuating circumstance and was extremely upset, concerned as this was no time for a trip nor would I be able to pay with a loss of job. Ms. ** was more than kind and assisted me with my refund.

I am in the military and am currently finishing a posting in the UK. I had to find a Hotel that fit within my budget while waiting for my furniture and effects to arrive from the UK some month and half or better. Sadly I was using a Google.UK search engine and it put the room costs in Pounds vice Dollars. This of course completely blew my budget out of the water and the website wouldn't let me cancel my reservation. In desperation I contacted the Reservations HotelPlanner rep and she responded back very quickly and cancelled my mistaken Hotel Reservation thus saving me a lot of trouble.

You book and pay online. Once you show up to check in you have to pay additional charges that you're not properly informed of. Try to call them and every hour of every day their systems are magical down and no one can help. You are then forced to pay the additional charges or lose the amount you already paid to HotelPlanner. During check in I was not the only customer with the same issue. The hotel desk even tried to help us all find the part that should have shown us additional fees required to check in and no one could find anything regarding that we would all have additional charges! At first I thought I missed something and it was my fault, however after noticing others having the same issue at check in we were all able to see that we were all taken by this scam!!!

I booked a hotel through HotelPlanner.com. I needed to make a change in the length of stay. Reginette at customer service got back to me in hours, not days and took care of it. She also researched and got the hotel to refund to me charges they should not have placed. I will use them again!

Reservation cancellation. Request was handled promptly and efficiently.

Yesterday my husband booked a hotel through HotelPlanner. After making the booking he discovered that the check-out date was the wrong one. This happened because of his severe dyslexia. He didn't know how to solve this online and because the reservation was made only minutes earlier, he figured because he caught it in time, he could cancel without losing the money, which was about 700 dollars. Unfortunately that wasn't so and the cancellation went through without refund.

I had to change my reservations and after initially calling the # that was listed, being advised to leave a call back number and over an hour later still no callback, I contacted HotelPlanner.com via email. My request was answered within 20 minutes and the information related to me was extremely helpful. The customer service rep was Reginette ** and I am very pleased with her assistance. Timely and professional. I will highly recommend her customer service.

I had booked a place but discovered that the date was wrong. I contacted HotelPlanner.com to repair my problem. Reginette contacted me very shortly after I emailed them, giving me instructions and a link to access the hotel directly, due to the type of site I had chosen.

Think the company is committing fraud. They are posting hotels that are not actual available like the inn at General Lee in Gettysburg. You're posting rooms that are not available. They took my credit card numbers and claim my card was denied. Nothing is wrong with my card. It is denied because they are frauding people because they know there isn't any rooms available for the dates I needed. This is false advertisement.

Unfortunately I decided not to go with the hotel I booked online, as it did not offer what I needed. I traveled to Oklahoma from Texas to take my little brothers to the Tulsa zoo. I thought staying in a hotel together for the weekend would be fun. They wanted a hotel with a swimming pool to play in, so I put that in my search. When I booked online I thought I was getting a great deal. However, when I arrived at the hotel I was informed the pool would not be open until Memorial Day. I asked the front desk clerk to cancel my reservation, so that I would be allowed to find another hotel that suited my needs. He did, and I honestly thought it was the end of the transaction.

I will never use HotelPlanner again. I made a reservation on March 7th for a hotel in DC. I was charged on March 8th. I called the hotel yesterday (March 28th) to ask about a parking pass, and was notified that my booking was cancelled with NO NOTICE from HotelPlanner and was also charged the full amount with NO REFUND. I have been trying to get in touch with someone about this and have been given the absolute runaround. I will never use this service again. I am completely dissatisfied and demand my refund.

Had an awful experience with this company over the weekend. They put me in a smoking room when I requested non-smoking. I have 2 small children and one has breathing problems. When I called and requested they fix the problem, they advised I check out of the hotel. By that time it was after 11 pm at night and we had been driving all day. The hotel had no nonsmoking rooms available. We ended up staying. The room had roaches and burn holes in the blankets. This company did NOTHING to rectify the situation. Boo to you hotel planner.

I am writing to inform all that HotelPlanner.com is a fantastic and fine oiled machine! Fantastic customer service and always prompt on information. I am a Sales Director for a Pennsylvania property and love my time spent with HotelPlanner.com and their site. Shanna ** does a fantastic job for us as well as many others guiding the appropriate groups to our attention and truly caring about their stay and experience with our property. We have had a representative stay on site as well, which tells you that they know first hand where they are recommending for your travel stay. I wanted to say THANK YOU to all that do such a great job every day! Everyone is in good hands with HotelPlanner.com.

Please be informed that I needed to change my booking reservations and I was informed to contact Miss Reginett **. Even though what I needed done was not a part of I do want to say that Ms. ** was very professional, a very nice person. Stayed on the phone with me until all issues were resolved. Issues such as this can be complicated when there is a third party involved. Ms. ** understood this and did all that needed to be done to resolve this issue. It was great to have such a knowledgeable to assist me. Thank you very much Ms. **.

I did not make this reservation. Unfortunately my 17 year old daughter falsely made the reservation using my credit card thinking her and her friends could pay cash for the room once going out of town and thus trying to do all this behind my back. I caught it however once seeing the email from HotelPlanner.com and then a booking confirmation in my email a few days later. Once I found out what was going on and what credit card was used and that my daughter had done this without my permission or knowledge I immediately called customer service to try to correct the situation and ask for a refund due to the circumstances and false pretense in which this has happened. The service representative (Skye) had no empathy for the problem and made no attempt to offer some kind of solution so I requested to speak to a supervisor in hopes someone could understand and be helpful.

As the recent blizzard headed our way, making it likely our power would go out, I made a reservation at the Holiday Inn Express in Silver Spring, MD after inquiring whether they had a backup generator. When we arrived, we were told they had no generator and couldn't guarantee hot food, wi-fi, or cable TV because of the weather. The lobby and room of the hotel were cold. We told the manager we wanted to cancel and find a hotel with a generator. The manager was obliging and cancelled our reservation, but said I'd have to work with Hotel Planner to get a refund.

I was contact by the CEO, who has agreed that his company will cease all contact with us going forward, and discontinue immediately the e-mails, phone calls and invoices.

We had a group of 8 international guests coming in early December whose trip was suddenly cancelled. We had already booked and paid for the rooms through HotelPlanner's group reservations. The rate we got made the reservations non refundable which was going to mean we had to swallow a lot of money on those unused rooms. I emailed hotelplanner about our predicament and Reginette came to the rescue. She took care of everything so quickly and was even able to help us cancel the prepaid reservation without penalty.

Had a problem with booking wrong dates. Immediately called the contact number and it was straightened out. I appreciate the high quality of customer service after the booking. The hotel was excellent because of location and easy access to interstate. Also good food and excellent shopping. When checking in and out it was easy because the bill was already handled by HotelPlanner.

This is the first time I've used HotelPlanner. Very user friendly and immediate confirmation email. Few days after I made my reservation, I had to make a cancellation of one of my nights. I couldn't find a tab for that type of entry only "view/cancel". Honestly, I was a little frustrated I could not make my change. I sent an email asking them how I could make the change online, gave them my new dates. Within minutes I received a confirmation email with my changes. Customer service like that should be taught everywhere. Thank you Reginetta... highly recommend.

12 hours after making a reservation for a trip I realized I needed to cancel. I was unable to do it on the link from the confirmation. I called the contact # and my call was returned by Regina, very promptly. She gave me the hotel's # to cancel and they said they couldn't do it. The hotel gave me a # to call for HotelPlanner. My call was again promptly returned by Regina. She initiated a conference call with hotel mgmt. They still said there was nothing they could do, and that perhaps I should try disputing the charge with my CC company.

I was very satisfied in the quick response and resolution to my stated concern. I will not hesitate to use your services in the future. Thank you!

Britta ** (Customer service Agent). Great service. Fabulously attentive. Will use and use again for team bookings on Hotels.com. Bidding process wonderful and resulted in great savings for the team.

Tried to check out one day early and was told I cannot get a refund for this day. If you decide to cut your trip short, don't expect to get your money back from HotelPlanner. Will not use this site again.

I had lots of questions regarding a recent trip and got excellent answers from HotelPlanner.com. They steered me in the right direction and made a pleasant trip extraordinary.

I was disappointed when I had booked my hotel room for my two dogs and I to find out at check in that they actually do charge extra for pets despite the deceiving information that hotelplanner.com had posted. Hotelplanner.com had a nice set up that showed all the nearby hotels that accepted pets and showed the fees associated with them... so I thought. I booked a hotel that said "pets accepted" and did not have a charge next to it when all other hotels that did charge stated it clearly on this website. The hotel was $100 and then $25 per pet so when I budgeted for $100 I was surprised and dissatisfied when I had to increase my budget by $50. There were nicer hotels at a better rate for this price and had hotelplanner.com clearly stated the fee for pets (as they did for the other hotels) I would have not booked the hotel that we ended up staying at.

I had to change a reservation made online, as I only needed to stay at a hotel 2 days vs. 7 (originally booked). I was afraid to cancel the entire booking and start over, so I sent an email. Within an hour or two, I received an email back from Reginette giving me the details of the change, and sending the confirmation of the change. It was so easy to work with them. Since we travel a lot, I will use them more frequently. I would recommend using them as a source for booking hotels.

I had to book an extended hotel stay for work so I was put in touch with Britta who not only got me quotes for area hotels but really went the extra mile to make sure I got booked in properly. The website also had some helpful hints regarding costs (no tax for a long term stay) which I wouldn't have known to ask about it if I hadn't seen it on the website. I have been at the hotel for over 3 months now and the staff has been great. I have been very happy here. All in all, it's been a good experience and they have been very diligent in following up and making sure I am still happy with the hotel they helped me choose.

I booked a hotel reservation through this site. The next month, I was billed by hotelplanner.com $154 for a $99 room. The following month, I was billed by the hotel an addition $113 for the same room. I was unable to contact ANYONE at hotelplanner.com to get an answer about the double charges and the hotel was also unable to contact them. End result, I was only refunded the $113 charge by the hotel. Call the hotel directly - don't use this site.

Although helpful to be able to find hotels within a budget, I had a hotel contact me with an agreement that I had not asked for. When I contacted the hotel about it, they told me that Hotel Planner said they had spoken to me and I agreed to booking with them. Hotel Planner never spoke to me about agreeing on anything. I had to contact them and tell them to cancel the booking, which they did, but I don't think anyone should lie about any agreements just to try and get their bookings through them.

Due to a health emergency, we were unable to travel on our originally planned dates. Reginette, with Hotel Planner, help us to changed the dates of our reservation. She was very kind and helped make the change easy to accomplish.

I booked a 1 night hotel reservation at Wingate By Wyndham Rome through Hotel Planner. The reservation was "non-cancellable". I planned to go to a concert from Little Big Town. The concert was postponed. Reginette, Hotel Planner & Client Service Specialist with Hotel Planner acted fast when I asked her if this reservation could be refunded because of this unforeseen issue. She managed to get this done in no time and I promised to book with this hotel again when the concert is being rescheduled. Well done Reginette!

I spoke to Ms. Reginette ** this morning for almost a last minute cancellation and she was exceptionally helpful and professional in handling my request which was granted. She even went beyond her duties to call the hotel directly on a three way line to make sure my request have been granted. Thank you Reginette.

I called this third party under the impression that I was contacting the hotel directly. When I suspected that I had called a third party, I informed them that I didn't want to deal with a third party and that I had thought I called the hotel directly. They informed me that I had, in fact, contacted the hotel, and that there was nothing to worry about. The woman was one of the nicest people I have ever dealt with, and I am so sorry to do this, but I cannot take lying. They should not have led me on to believe I was speaking directly to the hotel. They should have told me they were a third party. When I called back after realizing what I had done, I was told I could cancel but would not get my money back. I will never deal with this company again. This world is bad enough as it is. I can't take the lies.

This issue was resolved with a full refund.

Hotel planner stepped up to the plate refunded my money and gave me a $50 credit towards another room. I was very happy with their follow up in their commitment to good service.

** reached out to me after I had a very confusing experience using my tablet to make a reservation. Lost your website and thought the information did not go through resulting in a double booking. ** worked tirelessly to help make some sense of things and straighten out the mess I had made. Thank you very much!

I have to say that booking our wedding party at the Ramada in Frisco Colo. with ** was the best experience possible. Our party booked about 15 rooms the first night there and 45 rooms the second night there. The hotel was clean, modern and very accommodating to everything we needed. I could not have asked for anything more. Thanks Ramada and your staff for a wonderful stay, and thanks ** for making it so easy.

Hotel Planner resolved this issue and my credit card was credited for the 1 night in question. Thank you for handling this quickly.

Our team of 25 enjoyed their stay at TownePlace. The staff was welcoming, the rooms were well-appointed, the complimentary hot breakfast were among the best we've stayed in.

Hotel Planner did follow up to my complaint to Consumer Affairs: thanks. My understanding is that the necessary changes were made to their website to reflect their prices in the advertised currency as it should be. I was also offered a gift certificate which is appreciated. Hotel Planner is serious and willing to make the necessary changes to their way of operating online. Thanks again.

I booked a room online, my money was taken out in seconds. I called the hotel that this company booked for me and they said HotelPlanner.com overbooked and we DO NOT have a reservation!!! I called HotelPlanner.com to tell them about their mistake. I needed my money refunded ASAP to make another reservation and they said it would take 5-7 business days. This was their mistake and now they have my money and I couldn't make another reservation because I'm on a strict budget. Horrible customer service especially since it was their fault. Will never, ever use HotelPlanner.com again. Beware of booking online with this incompetent company!!!

Upon final checkout, the hotel informed me that they had finally been able to contact HotelPlanner.com. They were able to resolve the reservation problem and I mu original rate from HotelPlanner.com was honored by the hotel. I have since been contacted by HotelPlanner.com (Regina **) and received a sincere apology for the problem. I am greatly relieved to know there is a customer service department at Hotel.Planner.com that does follow up on problems and appears to be very diligent in resolving issues.

Hotel Planner has resolved an issue I had earlier in the year. They contacted me quickly after my complaint to resolve my issue. The lady's name was ***. They could not refund me as I had booked my reservation on line instead of over the phone with one of their reps. They offered me a gift certificate off my next booking. The only part of this that was not fun was actually booking the next trip with them. I could not go through their reservation dept specifically because of the gift certificate. I had to send all my info to them via email and then wait for them to contact me back with a confirmation. Then another phone call was required for the credit card info. We also had email issues where once the reservation was booked, *** could not email me a confirmation so she ended up running to a Fedex store to fax a copy of it to me. What a crazy experience! In the end, all is well and I got the info I needed.

I had a slight snafu with a reservation/cancellation and Carlos was extremely professional, courteous and collected in working with me to find a viable solution. He was able to communicate with the hotel in question and convey the mishap, that I had made, and together they were gracious enough to refund the entire amount.

I want to thank Carlos ** for responding to my complaint and come to find out, it was not hotelplanner.com fault for the mix up. I do appreciate it Carlos.

Great travel/hotel planner.

There had been a statement on the hotel reservation that said no refund would occur if canceled. I found out very far in advanced that we had to cancel and I explained that and they were very understanding. They ended up canceling the reservation with no penalty which helped me so much as this was a work situation.

I booked a room at one price and when I went to print it.. it stated a higher price! I was so worried, not sure how I would ever come up with that amount of money!!! But Carlos figured it out for me : ) THANKS!!!! END RESULT = VERY HAPPY!

On May 28, 2014, the Associate Pastor at our Church, made a reservation through www.hotelplanner.com for 8 rooms at the Hampton Inn located at 161 Spring St. NW, Atlanta, GA on Jan. 2-4, 2015. Each of the rooms had two queen beds and cost $143.65/night which totaled $287.30 for the two nights we were staying. We paid the entire amount of $2424.80 (which included taxes and service fees) in order to reserve these rooms and it was confirmed as far as we were concerned. There was some discrepancy later about the taxes which I believe we sent additional money although we never received any documentation from you concerning that.

I had a chance to discuss with Carlos about the situation and re-assured a few things for me.

On 11/20/2014 we reserved a room at extended stay america in plano. We were billed 139.98 from hotel planner. When we checked in at hotel we were told the room was 159.18. I think this is fraud if I am not mistaken. Contacted desk mgr but he said he couldn't do any thing about it. I will not use hotel planner again or extended stay america.

The entire amount of our reservation was deducted immediately from our checking account. This immediate deduction almost caused our checking to be overdrawn. I did not see anywhere that the entire amount would be deducted from our account. I immediately cancelled the reservation. Hopefully, we can stay with family in the Chicago area.

I would like to communicate to ALL travel consumers of the WORLD... how deeply grateful I am for the professionalism and attentiveness I received from Carlos ** in Hotel Reservations Management. An incredibly costly and particularly complex issue surfaced with a booking, and Carlos was extremely professional, conveyed the willingness to step up, and diligently followed through with the necessary corrective measures to acquire resolution for our business.

Carlos ** recently spent some good time & effort to help my boyfriend and I with a complicated crisis. He went above and beyond and we couldn't be more grateful. He is phenomenal & for that I will book through this company again. Thank you Carlos.

I booked a room for Corpus Christi in November. I had to cancel the booking due to a default on my travel from San Antonio. I booked through this company and when I tried to get a refund back, the hotel did not want to issue it back to my account. Due to THEIR policy they would not issued me ANY kind of refund. Carlos ** emailed me to thank me for using the website and in turn, I replied to him to let him know what my situation was between me and the hotel I booked. Carlos ** emailed me the next day to inform me that a FULL REFUND was going to be issued back to my account with 3-7 days. Within two days I received the full amount. I recommend this website to everybody. Thanks!!!!

I have nothing but praise for the pleasant and efficient service provided by Hotel Planner. I was able to cancel two of my three bookings (when finding more suitable accommodation) in a matter of seconds and the comforting proof-of-cancellation was emailed to me instantly. Good Job, Hotel Planner folks, esp. Carlos.

This was the first time I used this service. I needed to book a block of rooms for family, friends, and the groomsmen who were traveling to my son's out-of-town wedding. I wanted us all to be on the same floor of the hotel, for the hotel to have free Wi-Fi, parking and breakfast, and for the price per night to be reasonable. This service found a perfect match! Every person we interacted with was friendly and helpful--on this site and at the hotel. One minor error was made in the booking, but when the guests arrived, the front desk changed it with no hassle. All of our guests were very happy with the experience. I will definitely use this service in the future! I'm so glad I discovered them!

Carlos was more than perfect when helping me deal with an issue from beginning to end. He is awesome and should be rewarded for such superb customer service!!!

This matter is now resolved. 68 days later, but resolved none-the-less

We were very satisfied with the Sleep Inn at Frederick, MD. It was quiet, comfortable, clean and the staff was so friendly and helpful.

Carlos understood my need and demonstrated a high level of professionalism support a customer like me. I appreciate his support and gave me assurance to come back. He helped with my cancellation process refunding my entire amount due to flight changes that was independent of my willingness. Thank you for standing by me as a customer and helped achieve outstanding support to me.

We would like to express our appreciation to Carlos **, Manager from Corporate Office, for his help in correcting the charges being placed on our credit card for a room that was not available. He was able to speak with the hotel manager at Extended Stay America (who was not helpful nor pleasant) and remedy the situation we were placed in. Thank you Carlos for your professionalism, your kindness and concern for your customers!

I arrived at hotel at 11pm and there was no reservation on my name. The hotel was full and I left stranded outside hotel try to look a place to stay! I called the hotelplanner.com toll free number and the lady told me my reservation was cancelled due no response from the hotel. So is that my fault? You charged my credit card already! Give my money back!

I was booked for a police test in Maryland and some issues came up where I wasn't going to be able to attend. The hotel I booked through this site had a no cancellation policy with no refunds. I talked to Carlos ** who I booked with through the site and explained my situation. He was able to talk to the hotel about my situation and get me a full refund with no penalties. I would recommend this site to book and will be using it in the future. The customer service was fast and very good.

My husband and I decided to drive to Charlotte NC just 2 and a half hours away to visit a friend who came in town. We had our kids with us also. Before getting on the road we put our reservation in through you guys. You'll sent confirmation and hotel information. The hotel was beautiful. I loved it. Proceed to check in. We had no reservation. You guys book us at a hotel where there was no rooms and took our money. After 2 hung up and 5 hours later we and our small kids got into our room about 3 am oh and a 21.00 dollar discount we thought we had. Nope the room was just cheaper and I'm very unsatisfied.

I booked online for the 13th for one night. When I arrived at the hotel, they didn't have me in their system. After digging, they discovered I was down for the 11th- not what I had reserved. The front desk informed me that they have had problems with this online company in the past. I called hotel planner and the woman was not in the least helpful. No regards to customer service or wanting my future business.

Call and made reservations at motel 6 in North cross GO. After getting there, we was told that they had overbook, didn't try to accommodate us at all, didn't receive a call letting us know that they no longer had a room at anytime for us. We was told this by the desk clerk, from a side slide in window. We was not allow in the lobby at all. Thank god LA QUINTA INN & SUITES they did have a suite for us. They need to do better.

I booked a room through hotel planner a week ago, and when I attempted to cancel, the hotel chain said I had paid in advance, and would be charged. Fortunately, I contacted Carlos ** from hotel planners, who acted on my behalf and had the room cancelled. I would rate my service experience with him as 10+.

When calling in for reservations after several minutes of time spent with a very helpful operator I gave all my credit card data and other info to him and was put on hold to wait for my confirmation number. He accidentally hung up on me prior to confirming my reservation. I called the same number back, got a different operator. Her name was Ciara. Everything went fine. Prior reservation had never went through due to accidental hang up.

I want to share an experience, my family and I had on our summer vacation which involved HotelPlanner.com. We made reservation to stay at a Motel 6 in Salisbury MD, from 8/13/14 to 8/16/14. After checking in with my wife, son and his girlfriend I received a call from my older son who was still in NYC and had not come with us. He told me that our basement had flooded from a pipe bursting, had a flood and had to head home the next morning. I called the # we called to make the reservation and explained the situation, but the person I was speaking with informed me that the unused portion of our trip would be lost to us and no refund would be given. He explained the cancellation policy, but I felt that it did not apply to this situation because we had made the reservation, checked in and called to cancel the remaining 2 days within 3 hours time. He said it did not matter. His name was Santiago he said that the hotel could not even modify the reservation because it was made with a 3rd party through Expedia.

I googled a hotel where I hoped to stay, and made a reservation, thinking I was on that hotel's actual website. Unfortunately, that was not the case, so when I ended up having to cancel my trip/reservation only a few hours later, I suddenly realized I was NOT on the actual hotel website, and that the hotel charge was "non-refundable". Since it came to more than $200, I was extremely upset about having to lose that much money just because I made a mistake, failing to realize that I was not dealing directly with the hotel as I had originally thought (obviously I must have been having a classic "Senior Moment").

From the time I made my reservation I was welcomed by Carlos ** by email. I am an older person and had never done anything like this online before. I was originally staying in Sheboygan WI for 2 nights. Later, I found that I was not able to arrive to use the room on the first of my 2 nights. I was very pleased with the prompt and very courteous attention shown to me by Carlos. He was able to help me. Because of him I am a very satisfied customer of HotelPlanner.

After publishing a public review, said Customer Rep both called and emailed a response and provided a credit towards another hotel reservation. It accounted for about 1/3 of the difference, but was a "goodwill gesture". Whether I caught the representative on a bad day or they waited to see if I could actually use the internet to support my displeasure after contacting the company, I feel it was a bit late and not the planner of my choice. I can use Expedia all by myself!

We had a very comfortable stay at the hotel. We appreciate the breakfast that was included and enjoyed making the waffles! We would stay again. Thank you!

I wrote a review a few days ago, giving this company a 2-star rating due to the refund of my cancellation of my stay. Three days later, today, I received a phone call from a Mr. Carlos who was very helpful and went to bat to get me my full refund. Thanks, Carlos, and it is good to see that there is still some good in corporate America.

Mr. Carlos called me this morning with a lot of good news saying that I would be receiving a refund in the full amount. I am so glad to see that there are still good people like him out there to go to bat for the consumer.

Hotel Planner's very thorough customer service team helped to remedy a negative experience during my travel. Helpful, fast, and understanding. Great service.

I have a complaint to file against the amount which was charged on my card. Here is the confirmation number - **. Best western Shelbyville Hotel, at the time of checkout gave me total bill of 440.90$ and my credit card was charged for 557.14$. I confirmed twice with hotel, once at the time of check out and later that night through a phone call because my account statement was showing I was charged more. When I contacted hotel planner representative, I am told that they get lower rates but they charge full rates. Now my question is, how can you charge around 120$ extra from my account. This is not justifiable. I need the refund back in my account.

I was traveling with my sister, niece, 2-year-old child and a dog on Friday night July 18th with a U-haul and a car... We were needing a room that was pet friendly.. This is how I found you on my iPhone.. Called and after much discussion you said we had a room at the quality Inn North of Atlanta and even gave us a confirmation number. When we arrived exhausted, to our dismay there was no room reserved for us and all the pet friendly rooms were gone.. It was very late and were lucky the hostess from that hotel called the one next door which was not near as clean as we would have wanted.. but we took it because we had no choice.. I don't like this idea of paying you for doing nothing..

HotelPlanner, please call me.

Carlos ** assisted me with the initial reservations back in June 2014. The process was very quick and easy. Unfortunately, when my credit card bill came in, there was the charge from both HotelPlanner and the actual hotel! I called the hotel who was unable to refund/credit the charge. I then called Carlos who was able to contact the hotel and then refund the additional credit - all within less than 15 minutes! There was absolutely no hesitation on his part to help me! It was great being able to resolve this problem so quickly! Thanks so much, Carlos!

I got a great deal using hotelplanner.com. I spent three days looking for 12 rooms for our little league team. I had received a quote from a hotel for $119 per night. The same hotel sent a bid through hotelplanner.com for $105. We ended up staying there and everything went so smooth.