Holiday Inn Reviews

We were sold a dream and handed a scam. Booking was nearly impossible on our tier, something your own customer service reps openly confirmed, directly contradicting everything your salespeople promised to close the deal. That is not miscommunication. That is dishonesty.

We were lured in with a "free" three-day stay in Myrtle Beach in exchange for a "one-hour owner update." That hour turned into a nightmare that has haunted our family ever since. Sales reps assured us the timeshare would appreciate in value and could easily be resold — both flatly untrue. Timeshares don't appreciate, and they're notoriously difficult to sell.

I need to share a really frustrating experience with Holiday Inn Club Vacations. Despite my formal requests to cancel my membership, they’ve completely ignored me and seem only interested in collecting payments. It feels predatory to be trapped in this contract when they won't even acknowledge my attempts to resolve things. I hope Consumer Affairs can look into these unfair practices, especially regarding their cancellation policies and complete lack of helpful customer service.

My ex-husband and I were pressured into a Holiday Inn Club Vacations timeshare through deceptive sales tactics. In 2023, after a travel mishap, an HICV representative offered us a "free stay" in exchange for attending a 90-minute to 2-hour seminar. The presentation actually ran well over two hours, scheduled the day after an 8+ hour flight, clearly designed to wear us down. The salesman insisted this wasn't a "timeshare" but an "investment," while using reverse psychology, claiming to personally dislike timeshares before pitching HICV's program as the exception. We were promised 44,000-45,000 points periodically at discounted booking rates, without disclosure that discounts required booking about a week out. We were told unused points could convert to regular Holiday Inn points for a "minor fee", which exceeded $400 for a 44,000-point conversion.

I am beyond frustrated with Holiday Inn Club Vacations (HICV). Despite months of persistent effort to formally terminate my account, I have been met with total silence and avoidance. It is incredibly galling that HICV only initiates contact when they are aggressively pushing upgrades or demanding immediate payment for maintenance fees. They are remarkably quick to reach out when seeking my money, yet they completely vanish the moment I request to end our relationship. Any response I do receive regarding cancellation is merely a cold, automated message that fails to address my specific circumstances. Even though I have strictly adhered to every rule and requirement for closing an account, HICV unequivocally refuses to let me go. I feel held hostage in a financial commitment that I no longer desire and cannot afford. I am seeking your assistance to end this obstruction and finally cancel this membership.

Scammed my company out of $150. I travel for work. I stay in a hotel most weekdays. I use a company card to pay for all my expenses. Booked online through the IHG app. Got to hotel and they said I was committing fraud because I was using a company card. I asked to cancel my room and get a refunded. They refused to refund me. Called customer service and they said nothing they can do. My family and friends will never stay in another Holiday Inn ever again.

I’m reaching out to file a complaint about my experience with Holiday Inn Club Vacations, because, honestly, I’m at my wit's end. Signing that contract was a huge mistake, and trying to fix it has been a nightmare. I’ve tried so many times to cancel, but they’ve made it practically impossible to leave. Every time I reach out, I hit a brick wall. I feel totally trapped in this agreement, and the whole experience feels really dishonest—they just don't make it easy to leave. I’m hoping you can look into this, because it feels like they’re more interested in keeping me stuck than actually helping their customers.

My husband and I have been owners with Holiday Inn Club Vacations since 2011, and our experience has been nothing short of deeply disappointing. From the very beginning, we were subjected to a high-pressure, multi-hour sales presentation filled with misleading promises — including that the timeshare would appreciate, be easy to resell, and provide access to Disney Resorts and Disney cruise exchanges. More than six years after upgrading our contract, not one of those promises has been fulfilled.

I'm writing to ConsumerAffairs to complain about Holiday Inn Club Vacations because their sales tactics are totally deceptive and unethical. I really regret signing up with them since the cost is huge and the service just isn't worth it. When I tried to sort this out with them, they basically told me my only options were to sell it or give it away, which is just ridiculous and impossible. I really think someone needs to look into their unfair practices, especially how they trap people in contracts, and I hope you guys can take some action here.

I recently had the pleasure of staying at a Holiday Inn Express, in Colorado Springs. My wife had just passed away and I escorted, her from Texas. The staff at Colorado Springs, beginning with Cristal **, The General Manager, helped me make sense of a botched check: in that was actually, accidentally booked for a month in advance. Ms. ** worked tirelessly to assure me that my accommodations, during my time of mourning my wife, were secure. I immediately trusted her to have my best interests at heart. I don't know if it's the training or that your personnel department is very good at placing the right people in the right places.

This is a complaint against Holiday Inn Club Vacations for their deceptive sales tactics and unethical business practices. Despite my repeated requests to close my account, they’ve completely ignored my concerns and only reach out when they want a payment. It’s clear they prioritize collections over resolution, effectively trapping consumers in unfair contracts. I urge Consumer Affairs to investigate these practices and take action to protect people from this kind of financial entrapment.

The "one hour" conversion presentation lasted five hours, with a second appointment required the next day to sign. We were pressured with false urgency about "today only" pricing. When we tried to leave, a new salesperson was brought in and refreshments offered to keep us in the room. One salesperson even claimed his dying father was waiting for him, seemingly to guilt us into staying. No one ever asked about our financial situation before selling us an expensive upgrade.

Holiday Inn Club Vacations has deceptive sales practices and unfair contract terms. During the initial sales presentation, I was subjected to a "bait-and-switch" tactic. The nature of the membership agreement was fundamentally misrepresented to me; I was led to believe I was entering into a manageable and flexible arrangement. Instead, I discovered that I was locked into a perpetual contract that does not align with the terms promised at the point of sale. The ongoing costs required to utilize the resort accommodations are excessive and provide significantly less value than what was advertised. These financial obligations have become unsustainable. The company is now threatening me with foreclosure on this membership. I believe these practices are predatory, deceptive, and unlawful. I am seeking your assistance in mediating this dispute to achieve a full cancellation and surrender of this contract.

This is a complaint regarding the deceptive trade practices and high-pressure sales tactics employed by Holiday Inn during a promotional presentation. I was induced to enter into this agreement based on misleading representations concerning the service's overall value. Subsequent review has made it clear that the actual financial burden of this product significantly outweighs any stated benefits. Furthermore, independent vacation booking has proven to be more cost-effective while entirely eliminating the persistent availability issues I have experienced. It is my belief that these sales tactics were intentionally deceptive, designed to misinform consumers about the true utility and cost of the service.

I am filing a complaint against Holiday Inn Club Vacations with Consumer Affairs regarding their deceptive sales tactics and unethical business practices, as the reality of the product we received does not match what was sold to us. We have found the costs to be disproportionate to the quality and availability of the resorts and access promised, which we believe constitutes significant misrepresentation, and despite our attempts to resolve this matter directly with the company, they have categorically refused to allow us to terminate our membership, imposing insurmountable barriers to account closure. This conduct is unfair and deceptive, and we request that Consumer Affairs investigate these practices to address this financial entrapment.

This formal complaint is filed against Holiday Inn Club Vacations (HICV) to address their deceptive business practices and unreasonable retention tactics. The excessive financial burden and charges imposed by HICV are not justified by the actual value or overall experience received. Additionally, HICV has demonstrated a persistent and uncooperative refusal to process our request to terminate and close the account, which we assert is an unfair and deceptive business practice.

The core of this grievance is the apparent business model employed by Holiday Inn Club Vacations, which, I assert, effectively traps consumers into long-term contracts under conditions that are difficult to fully comprehend at the point of sale. Once the contract is executed, the company appears to institute insurmountable barriers to cancellation, making the process virtually impossible for the average consumer to navigate successfully. This operational pattern strongly suggests a predatory and deceptive practice aimed at maximizing retention and minimizing liability. My attempts to resolve this situation directly with HICV have been met with a wall of corporate indifference, characterized by unreturned calls, generic email responses that fail to address the specifics of my situation, and an overall corporate culture of denial of accountability.

My level of frustration with Holiday Inn Club Vacations (HICV) is immense. For months, I have made persistent efforts to formally terminate my account, only to be met with total silence and avoidance. It is incredibly galling that HICV only initiates contact when they are aggressively pushing upgrades or demanding immediate payment for maintenance fees. While they are remarkably quick to reach out when seeking my money, they completely vanish the moment I request to end our relationship. Any response I do receive regarding cancellation is merely a cold, automated message that fails to address my specific circumstances. Despite strictly adhering to every rule and requirement for closing an account, HICV unequivocally refuses to let me go. I feel held hostage in a financial commitment that I no longer desire and cannot afford, and I am seeking your assistance to end this obstruction and finally cancel this membership.

Consumer complaint. Save yourselves the headaches and DO NOT attend any Holiday Inn Club Vacations presentations. We were told that upgrading would gain us additional points. Instead we unknowingly lost 50,000 points. We did not catch this until much later. They also swapped out property we already held for points tied to a New Orleans location, which they never disclosed upfront. Had we known we would have refused immediately given how close it is to our home. The annual maintenance fees were described as stable but since have doubled. We were not informed as to how to exit our timeshare obligation if ever needed. It was inferred that my being a veteran would get us some additional discount. That did not materialize as far as we can tell. My wife and I are both 78 years old now and are on fixed limited retirement income.

I really wish I hadn't signed up with Holiday Inn Club Vacations. The sales pitch made everything sound great, but the reality is nothing like what they promised. It’s been super frustrating because the service just isn't worth what I'm paying, and it feels like I was misled from the start. Trying to get any help or resolve this has been a total headache. It feels like they just don't care once they have your money. Looking elsewhere and booking my own vacations is much cheaper and way easier than dealing with this membership. I’m just really disappointed in how this has turned out and think the company needs to be held responsible for how they are conducting business.

I am submitting a formal complaint regarding Holiday Inn Club Vacations (HICV) and the deceptive sales strategies they employ. The initial presentation provided misleading information, resulting in a financial commitment that far exceeds what was originally described. I feel completely trapped by this contract and strongly encourage ConsumerAffairs to examine HICV’s business practices to prevent other individuals from facing similar harm.

I am submitting this formal grievance against Holiday Inn Club Vacations (HICV) regarding the deceptive sales practices used to induce me into purchasing a membership and the company's subsequent refusal to terminate the contract despite substantial concerns. My primary complaint is that my decision to enter into this agreement was based on material misrepresentations and false statements made during the sales presentation. The promises and representations provided by the sales staff created expectations that were a significant factor in my decision to purchase the membership. However, many of those representations have proven to be inaccurate, misleading, or entirely untrue. As a result, I believe I was induced into signing a contract under false pretenses.

This started as an unsolicited cold call promising free trips to destinations like Las Vegas and Orlando yet unfortunately turning into one of the most financially damaging experiences of my life. I was never told I was walking into a timeshare sales meeting because they gave me the impression it was a presentation. Upon arrival on August 5, 2025, I was held for nearly four and a half hours of relentless high-pressure sales by sales consultant Joseph **, who gathered personal financial information under the guise of casual conversation — then used it as leverage to push me toward an expensive upgrade.

I am writing to formally express my dissatisfaction with how my daughter’s 1st birthday party was handled at the Hasbrouck Heights, NJ hotel. While I understand that the initial power outage was caused by a storm and outside of your control, the way the situation was managed—and later misrepresented—was completely unacceptable. Once the power went out, the room was left almost entirely in the dark. The emergency exit lighting was wholly insufficient to properly illuminate the space, making it impossible to safely or reasonably continue with several planned activities. Most notably, my daughter was forced to blow out her birthday candle in near darkness—a moment that cannot be recreated and was deeply disappointing for our family.

My husband and I were contacted as long-time Holiday Inn Priority Club members and invited to a complimentary stay in exchange for attending what was described as a brief, 90-minute presentation. We were never told it was a timeshare sales event. We were offered $250–$300 simply to attend and had no reason to believe we were being recruited for a $40,000 purchase. What followed was a multi-hour high-pressure sales presentation far exceeding what we were promised. Tactics included a staged "nervous new salesperson" to build false rapport, repeated "now or never" urgency claiming the offer would cost more in the future, a double cash incentive mid-presentation to keep us seated, and explicit claims that maintenance fees would be locked in forever and never increase. We were also told the deed could be willed to our children, adding false long-term value.

This whole ordeal turned out to be the worst (ill-advised) financial decision of my life, and it started with a lie. We were invited to attend a presentation with Holiday Inn in exchange for a complimentary stay. Two and a half hours later, after declining their sales pitch over and over again being hit with wave after wave of "better" offers, we walked out as timeshare owners. The salesperson framed this as an investment and something that could generate financial gain for us. They pitched this to us, and it was completely misleading. No one mentioned that these fees increase. The booking is limited so availability for dates you want is near impossible. They leaned heavily on the Disney proximity angle knowing my wife is a huge fan. It was emotional manipulation dressed up as a lifestyle pitch.

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations (HICV). Despite diligently following HICV's required procedures and submitting a membership termination request via their Horizons form, our account remains active. The continuation of this unwanted membership has created an immense financial burden due to the ongoing monthly payments. HICV's refusal or failure to process a legitimate termination request, after we followed their required procedure, constitutes an unfair business practice and contractual bad faith. This has left us feeling financially trapped. We urgently seek an intervention to resolve this issue, terminate our membership, and immediately stop these monthly payments. We ask Consumer Affairs to investigate HICV's practices for creating insurmountable barriers to cancellation. Sincerely, Princess and Allan

When we upgraded our membership with Holiday Inn, we were told directly that our maintenance fees would go down. They didn't. That promise was a major reason we upgraded, and the fact that it was never honored isn't a technicality — it's a broken commitment, plain and simple. The points system was never explained to us in any meaningful way. We couldn't figure out how to earn them, what they were worth, or how to use them to book a trip. We were sold something we couldn't even use properly because no one bothered to make sure we understood it.

To Consumer Affairs, I am writing to file a formal complaint regarding the deceptive and unfair business practices of Holiday Inn's membership program. The company is taking a significant amount of money in fees while providing very little access to resorts or meaningful benefits. The value offered by this membership is extremely poor, and we feel this constitutes an unfair trade practice.

We first encountered Holiday Inn Club Vacations through a cold call offering a “weekend getaway.” We had to pay upfront but were promised reimbursement for attending a timeshare seminar. In April 2022, we went to Tahoe Ridge Resort, sat through the pitch with little interest, declined to buy, and left. The real issues began in fall 2023 during a stay at their Las Vegas property. I was unexpectedly required to attend another “briefing” on January 27, 2024, something never disclosed when booking.

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations. The significant cost of the monthly payments and yearly fees associated with their service does not reflect the value we receive. Despite their promptness in demanding payment, the company exhibits a profound lack of concern for addressing our substantive issues and complaints. Specifically, their Customer Service department has repeatedly ignored our attempts to resolve these problems. We believe an investigation into Holiday Inn Club Vacations is warranted given this pattern of charging substantial fees while failing to provide adequate service and customer support.

In 2013, my husband and I attended what was supposed to be a 1-hour presentation at Glenstone Lodge in Gatlinburg, TN. We had no intention of buying anything. Four hours later, we left with a signed contract for nearly $10,000, paid in full that day. Our sales agent promised easy booking at any HICV or affiliated resort, plus the ability to cash out at any time. Neither was true. After a couple of years of expenses outpacing any real value, we called HICV and were talked into switching our unit to Las Vegas, where fees were supposedly lower. Things never improved. Every time we or our adult children tried to book, the process didn't work as advertised. Every call to customer service ended with pressure to attend another "1-hour meeting" — which were just more sales pitches.

The sales team was fraudulently misleading and performed a bait and switch on us. We met with them at Cape Canaveral Location and told them we only wanted beach front villas at Canaveral. Turns out we belong to the Orlando site (which we thought was just the corporate location). We were unable to book beachfront villas because we didn't have the right ownership and they wanted us to spend more $ to upgrade. Avoid at all costs.

The last 3 hotels I visited were disgusting. I have called the hotel 2 times and customer service 3 times. They will not resolve my issue. The room was dirty, the food was old, things kept breaking.

We purchased a timeshare through Silver Leaf Resorts in Sheridan, IL, which was later transferred to Holiday Inn (Holiday Hills Branson). From the very beginning, the sales process was driven by high-pressure tactics and significant misrepresentations about what we were actually purchasing. We were told we were buying deeded property and a legitimate investment opportunity — neither of which turned out to be accurate. We were also assured that our specific unit would always be available for booking, and that family and friends could easily reserve time at the property. In reality, our unit was never available, and access to alternative options was extremely limited.

My husband and I have been Holiday Inn Club Vacations owners for over 25 years, paying hundreds of thousands of dollars including approximately five upgrades, most recently in 2021. We are writing this review because we have been failed at every level. When we originally purchased in 2004, your salespeople repeatedly implied a special relationship with Disney to justify the premium price of our Christmas/New Year's week. That relationship does not exist. That is a deliberate misrepresentation.

My husband is a veteran, and we were excited about a timeshare that promised flexible travel, income potential through Airbnb rentals, Diamond Elite perks, and amazing tax benefits. What we got was none of that. The salesperson Andrew literally showed us on his cell phone how we could rent our points for $2,400/week on Airbnb. It sounded so legitimate that my husband called him personally to confirm before we signed. A second rep, Azza, backed up the whole "rental income pays off your loan" pitch — even bragging she'd made $2,000 renting hers for a friend. We signed at $16,000 on a 10-year loan at a crushing 16.9% interest rate.

My name is Salvador and I purchased a timeshare with Orange Lake Country Club, believing it would be a flexible, affordable way for my family to enjoy annual vacations at a great location. That is not what we got. From the start, the sales presentation painted a picture that simply does not match our reality. We were promised flexibility and easy access to popular destinations — but booking desired dates is a constant struggle, and availability at the locations we want is extremely limited because there is never anything available for when we want it. But booking online without our timeshare investment rooms is coincidentally available.

This letter serves as a formal complaint regarding the deceptive sales practices and subsequent financial harm caused by Holiday Inn Club Vacations. Holiday Inn Club Vacations employs notoriously misleading and high-pressure sales tactics, which are designed solely to secure a consumer commitment. This stressful and exhausting environment often results in consumers becoming trapped in a timeshare with rapidly escalating fees. This situation can quickly spiral into a difficult and overwhelming financial crisis that feels impossible to resolve.

We have been timeshare owners with Holiday Inn since 2001 and have experienced nothing but financial loss and frustration. Over 22+ years, we have only been able to successfully book and use our timeshare 3–4 times due to extreme availability restrictions that were never disclosed during the sales presentation. Despite repeated assurances that we could vacation every year with ease, we consistently found nothing available in our preferred locations, dates, or unit sizes — regardless of how far in advance we booked or how flexible we were.