Holiday Inn

Holiday Inn

 3.5/5 (646 reviews)
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About Holiday Inn

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Holiday Inn Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 20, 2023

If you are offered anything from Holiday Inn TELL THEM NO!! We went into a “short” presentation expecting 30 minutes in exchange for a dinner reservation while vacationing in Florida. Holiday Inn’s salesmen held us hostage there for over 2.5 hours harassing us with different offers. We told them no we could not afford it and got ready to leave. Then we had two people at our table pressuring us to buy even though we repeatedly told them NO. They broke us down and kept at it until we agreed to something just so we could get out of there.

None of these salesmen explained the maintenance fees or the fact that they increase like crazy over time. They will probably tell you you can use it whenever you want, but in nearly 30 years we’ve used it maybe a handful of times. You are so much better off booking on regular sites or using Air BnB! They charge all kinds of surprise fees if you want to change your week or go somewhere different. We don’t even owe on it anymore, yet they drown us with maintenance fee on something we haven’t used in over 8 years! The only thing that would make us happy at this point is if they took it back!

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Rated with 1 star
Verified Reviewer
Original review: March 19, 2023

We noticed right away that the condos we used weren’t in the best condition. The furniture was worn down, broken hot tub, and floors were scuffed. It didn’t appear that our maintenance fees that continued to increase were being used for maintenance. When we were rarely able to use the timeshare, we were continually harassed to come to a presentation meeting, so they can pressure us into wasting even more money. The maintenance fees are now almost $800 and we don’t even use the timeshare anymore. This has turned into a huge financial burden and we are tired of wasting money that we don’t have to waste. We have no desire to even use the timeshare because it is such a hassle and we were unable to enjoy our stays when we did. We are ready to end our time with Holiday Inn and be free of this financial burden.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2023

    Holiday Inn has a lot of stones charging SOOO much money for a timeshare when they accommodate guests in run down filthy, bug infested hotel rooms. One of my stays I was awaken early in the morning by a pest control company knocking on the door in shock because we were not supposed to be there because the room is infested with bed bugs. They took us to another room, and a few hours later I was cooking, and noticed I has WELTS all up my arm. The next morning, they had gotten bigger, made my body very swollen, and had become unbelievably itchy. When I had called someone at the hotel to ask for a medic, I realized all they had were basic bandages and if I wanted to see if it was an allergic reaction, I would need to call 911 and go to the hospital and pay for it out of MY pocket. After 5 months, I still have scars from the bites, ALL 167 of them.

    After all of this, Holiday Inn has taken OVER $10K of my money for a timeshare that is not up to par, and they are still expecting me to pay $27,000 more. On top of the hotels being DISGUSTING, I have been scammed into upgrading my contract. One salesperson even had the gall to say the reason I get put in their dump rooms is because I don’t have high enough status and I need to buy more points. NO ONE SHOULD HAVE TO STAY IN THOSE ROOMS!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    Holiday Inn kept us captive in their sales meeting for well over 4 hours and did not make us feel as if we could leave until we purchased something. We purchased a timeshare package that was NOTHING like what they told us it would be. They also left out many crucial points that should have been made before we signed. Later, we found ourselves in another one of the meetings, because we were sent a yearly assessment of $500 to pay. There we had found out what we initially purchased was worthless and we needed to add more points. This did not help either. We received another yearly assessment but for over $3,000. At no point were we ever informed the yearly assessment would increase, and definitely not by $2,500.

    We were sold on the fact this was a private resort, but if that were true, why are we unable to make a reservation 100% of the time like we were told? We have attempted to make reservation 5-7 times and have only been successful getting a confirmation ONCE! They didn’t disclose the interest rate on the loan and they certainly never mentioned that we had 10-days to legally cancel the contract. Holiday Inn has lost ALL my trust.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2023

    I've been a terrible customer service. I've called 5 times been a hold over an hour. Each department tell me when department when I don't know what it is. All this is not the department. Terrible customer service I wouldn't recommend this to nobody.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2023

    Holiday Inn has scammed us into purchasing a timeshare and because of their sneaky ways, they have forced me to document everything that has been said. This should not be the way a big company should make you feel, especially when you are paying a small fortune and not receiving much in return. Our initial purchase was for 100,000 points in September 2021, and we were told we were going to be traveling to all the beach locations we wanted to visit, but when we looked at their website there wasn’t anything available where we wanted to go. In July 2022, we were told upgrading to another 200,000 points would help us get to travel to all the amazing beach locations, but low and behold we were duped because there still are no beach vacations we can travel to as there is never availability.

    We have been lied to so many times that it has forced us into getting everything in writing. They kept vital information from us that should have been disclosed. They kept the recission period and the extra fees a secret from us. We attempted to cancel and during that time they stalled the process until we had passed the recession period and only responded to our attempts the day after that period expired.

    If you are currently an owner with Holiday Inn, DO NOT upgrade because it will NOT solve your issues. If you are not an owner with Holiday Inn, count your lucky stars and never accept any type of offer, otherwise you will be roped into a high pressure, deceptive presentation and they will scam you into buying their worthless timeshare.

    2 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 9, 2023

    Do not buy a timeshare with Holiday Inn. Pay no attention to the “free” stuff they offer. As an active-duty soldier in the US military, I was drawn to the travel options that the sales agents described in the presentation. What you actually get is nothing like what was promised. The whole thing is a scam. They pestered me and my husband for hours, describing their timeshares as a wonderful way to travel for less. If you want the most complicated and expensive way to travel, then Holiday Inn is the best option. Nothing is clear; the room inventory is horrible, and they constantly break their promises on the things they offer. They lied to us when they said that with a 40,000-point plan, we would pay approximately $150 a month, fees and additional costs were not taken into account.

    At the sales presentation, after hearing all the lies they successfully deceived us into agreeing to buy. We began to sign the contract and that's when the sales agent rushed us through the process. We were already exhausted from hearing them sell the timeshare for several hours. Details of actual cost and loan information were overlooked because they rushed us and only focused on the positives which while sounding great were non-existent. Had the information been presented to us clearly and completely, we would never have agreed to purchase a Holiday Inn timeshare. If the sellers weren't so pushy and fraudulent, we never would have gotten entangled in this useless timeshare. They never told us the period we had to terminate the contract and that the authorities should investigate the fraudulent sales tactics they use.

    We have a list of multiple violations that occurred when this was sold to us, and we plan to take this to the authorities and possibly seek resources and legal assistance from the military. Not only are they doing this to military families but to other innocent people as well. It’s shocking to see that they are getting away with this sort of predatory and unlawful sales practices.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 7, 2023

    Holiday Inn applies the worst pressure you can imagine from any sales presentation you’ve ever attended! Their sales reps are like robots and don’t comprehend certain words…like NO. I told them NO to their offers somewhere between 15-20 times. Every time I said NO, they would drop the price and tell me the offer was only good that day. I don’t travel often, and money is often tight, so I was not sure that this was something that made sense for me to purchase. I asked if I could take a day to research this opportunity and they said that this was a one-time deal. They would pull the offer at the end of the day, and I would never see an investment opportunity like this again. I felt that I had NO CHOICE but to say yes and that was just so I could leave. WHAT A JOKE! I can’t believe I fell for this scam. They are exactly like how everyone on review sites describes them…don’t fall for their lies and become another number like me!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 27, 2023

    If you already have a Holiday Inn timeshare, I hope you find a way out. If you don’t, take this as a warning and NEVER do business with them. All they have caused me is stress and financial strain by lying to my husband and I. We were manipulated from the get-go during the initial presentation. The salespeople noticed that I was pregnant and essentially told us we’d be bad parents if we did not take a deal that would provide dream vacations for us and our child.

    After being promised luxury vacations, I have been incredibly disappointed. Everything is booked, there is little to no reservation help, and money is just being thrown away. When I have voiced my concern, the only option is to throw more money at the problem and buy more points but then the cycle just repeats. We were talked into buying Signature points which would also cover our annual maintenance fee, but in reality, it only covers about $250 of it. Telling us we could refinance the ridiculous interest rate was another sales ploy. I cannot find any reputable financial institution that will help with timeshares. Every time I turn around, I uncover another lie.

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 25, 2023

    I have been a loyal customer to Holiday Inn for nearly 10 years, and unfortunately I have become disappointed in the company they have become. They lied to my face. Told me things like converting my units to Holiday Inn from Orange Lakes would increase the value of my “investment”, give me better access to locations, weeks, and units, higher rental income, etc. These were all lies because nothing about this is an investment and I have little to no access to anything because there is no availability. In 2019, they decided to raise my maintenance fees $4,000. All I wanted was a sampler package yet the staff lied to me and manipulated me into purchasing something else. I now want nothing to do with them.

    2 people found this review helpful
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    Holiday Inn author review by ConsumerAffairs Research Team

    Holiday Inn was founded in 1952 and is now an InterContinental Hotels Group (IHG) brand. There are more than 1,200 Holiday Inn hotels with 228,100 rooms worldwide, making it one of the world’s largest hotel chains.

    • Kids stay free: At Holiday Inns there is no charge for children under age 19 when they stay in the same room as their parents. Kids under 12 can order off the children’s menu for free at all onsite restaurants. Guests can visit the Holiday Inn website for more information.

    • Pools and fitness centers: Most hotels in this chain have indoor and/or outdoor pools available for recreational or fitness activities. Guests will also likely have access to a fitness center when staying at a Holiday Inn.

    • Supports small business: Holiday Inn is currently involved in IHG’s Journey to Extraordinary campaign. This year, the brand is exploring ways to help small businesses owners and entrepreneurs with business travel. They have partnered with two small businesses, Sword & Plough and Perfect 10, to learn about the small business traveler and find ways to make travel easier for that group.

    • Rewards credit card: With IHG’s Rewards Club Select Credit Card cardholders earn points for every purchase they make, which can then be used for free hotel stays at any IHG hotel, including Holiday Inns. New customers can receive 70,000 bonus points when they spend at least $2,000 during the first three months they have the IHG Credit Card, which can give them as many as 14 free nights. See IHG’s website to apply.

    • Smartphone app: IHG’s app makes it easy for travelers to quickly book a room at any of their brands, including Holiday Inn. The Flyertea Travel Awards named the app the Best Travel Mobile App in 2015. It is available for both Apple and Android platforms.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Holiday Inn Company Information

    Company Name:
    Holiday Inn
    Website:
    www.holidayinn.com