Holiday Inn

If you are offered anything from Holiday Inn TELL THEM NO!! We went into a “short” presentation expecting 30 minutes in exchange for a dinner reservation while vacationing in Florida. Holiday Inn’s salesmen held us hostage there for over 2.5 hours harassing us with different offers. We told them no we could not afford it and got ready to leave. Then we had two people at our table pressuring us to buy even though we repeatedly told them NO. They broke us down and kept at it until we agreed to something just so we could get out of there.

We noticed right away that the condos we used weren’t in the best condition. The furniture was worn down, broken hot tub, and floors were scuffed. It didn’t appear that our maintenance fees that continued to increase were being used for maintenance. When we were rarely able to use the timeshare, we were continually harassed to come to a presentation meeting, so they can pressure us into wasting even more money. The maintenance fees are now almost $800 and we don’t even use the timeshare anymore. This has turned into a huge financial burden and we are tired of wasting money that we don’t have to waste. We have no desire to even use the timeshare because it is such a hassle and we were unable to enjoy our stays when we did. We are ready to end our time with Holiday Inn and be free of this financial burden.

Holiday Inn has a lot of stones charging SOOO much money for a timeshare when they accommodate guests in run down filthy, bug infested hotel rooms. One of my stays I was awaken early in the morning by a pest control company knocking on the door in shock because we were not supposed to be there because the room is infested with bed bugs. They took us to another room, and a few hours later I was cooking, and noticed I has WELTS all up my arm. The next morning, they had gotten bigger, made my body very swollen, and had become unbelievably itchy. When I had called someone at the hotel to ask for a medic, I realized all they had were basic bandages and if I wanted to see if it was an allergic reaction, I would need to call 911 and go to the hospital and pay for it out of MY pocket. After 5 months, I still have scars from the bites, ALL 167 of them.

Holiday Inn kept us captive in their sales meeting for well over 4 hours and did not make us feel as if we could leave until we purchased something. We purchased a timeshare package that was NOTHING like what they told us it would be. They also left out many crucial points that should have been made before we signed. Later, we found ourselves in another one of the meetings, because we were sent a yearly assessment of $500 to pay. There we had found out what we initially purchased was worthless and we needed to add more points. This did not help either. We received another yearly assessment but for over $3,000. At no point were we ever informed the yearly assessment would increase, and definitely not by $2,500.

I've been a terrible customer service. I've called 5 times been a hold over an hour. Each department tell me when department when I don't know what it is. All this is not the department. Terrible customer service I wouldn't recommend this to nobody.

Holiday Inn has scammed us into purchasing a timeshare and because of their sneaky ways, they have forced me to document everything that has been said. This should not be the way a big company should make you feel, especially when you are paying a small fortune and not receiving much in return. Our initial purchase was for 100,000 points in September 2021, and we were told we were going to be traveling to all the beach locations we wanted to visit, but when we looked at their website there wasn’t anything available where we wanted to go. In July 2022, we were told upgrading to another 200,000 points would help us get to travel to all the amazing beach locations, but low and behold we were duped because there still are no beach vacations we can travel to as there is never availability.

Do not buy a timeshare with Holiday Inn. Pay no attention to the “free” stuff they offer. As an active-duty soldier in the US military, I was drawn to the travel options that the sales agents described in the presentation. What you actually get is nothing like what was promised. The whole thing is a scam. They pestered me and my husband for hours, describing their timeshares as a wonderful way to travel for less. If you want the most complicated and expensive way to travel, then Holiday Inn is the best option. Nothing is clear; the room inventory is horrible, and they constantly break their promises on the things they offer. They lied to us when they said that with a 40,000-point plan, we would pay approximately $150 a month, fees and additional costs were not taken into account.

Holiday Inn applies the worst pressure you can imagine from any sales presentation you’ve ever attended! Their sales reps are like robots and don’t comprehend certain words…like NO. I told them NO to their offers somewhere between 15-20 times. Every time I said NO, they would drop the price and tell me the offer was only good that day. I don’t travel often, and money is often tight, so I was not sure that this was something that made sense for me to purchase. I asked if I could take a day to research this opportunity and they said that this was a one-time deal. They would pull the offer at the end of the day, and I would never see an investment opportunity like this again. I felt that I had NO CHOICE but to say yes and that was just so I could leave. WHAT A JOKE! I can’t believe I fell for this scam. They are exactly like how everyone on review sites describes them…don’t fall for their lies and become another number like me!

If you already have a Holiday Inn timeshare, I hope you find a way out. If you don’t, take this as a warning and NEVER do business with them. All they have caused me is stress and financial strain by lying to my husband and I. We were manipulated from the get-go during the initial presentation. The salespeople noticed that I was pregnant and essentially told us we’d be bad parents if we did not take a deal that would provide dream vacations for us and our child.

I have been a loyal customer to Holiday Inn for nearly 10 years, and unfortunately I have become disappointed in the company they have become. They lied to my face. Told me things like converting my units to Holiday Inn from Orange Lakes would increase the value of my “investment”, give me better access to locations, weeks, and units, higher rental income, etc. These were all lies because nothing about this is an investment and I have little to no access to anything because there is no availability. In 2019, they decided to raise my maintenance fees $4,000. All I wanted was a sampler package yet the staff lied to me and manipulated me into purchasing something else. I now want nothing to do with them.