Holiday Inn Reviews

This formal complaint is filed against Holiday Inn Club Vacations (HICV) to address their deceptive business practices and unreasonable retention tactics. The excessive financial burden and charges imposed by HICV are not justified by the actual value or overall experience received. Additionally, HICV has demonstrated a persistent and uncooperative refusal to process our request to terminate and close the account, which we assert is an unfair and deceptive business practice.

The core of this grievance is the apparent business model employed by Holiday Inn Club Vacations, which, I assert, effectively traps consumers into long-term contracts under conditions that are difficult to fully comprehend at the point of sale. Once the contract is executed, the company appears to institute insurmountable barriers to cancellation, making the process virtually impossible for the average consumer to navigate successfully. This operational pattern strongly suggests a predatory and deceptive practice aimed at maximizing retention and minimizing liability. My attempts to resolve this situation directly with HICV have been met with a wall of corporate indifference, characterized by unreturned calls, generic email responses that fail to address the specifics of my situation, and an overall corporate culture of denial of accountability.

My level of frustration with Holiday Inn Club Vacations (HICV) is immense. For months, I have made persistent efforts to formally terminate my account, only to be met with total silence and avoidance. It is incredibly galling that HICV only initiates contact when they are aggressively pushing upgrades or demanding immediate payment for maintenance fees. While they are remarkably quick to reach out when seeking my money, they completely vanish the moment I request to end our relationship. Any response I do receive regarding cancellation is merely a cold, automated message that fails to address my specific circumstances. Despite strictly adhering to every rule and requirement for closing an account, HICV unequivocally refuses to let me go. I feel held hostage in a financial commitment that I no longer desire and cannot afford, and I am seeking your assistance to end this obstruction and finally cancel this membership.

Consumer complaint. Save yourselves the headaches and DO NOT attend any Holiday Inn Club Vacations presentations. We were told that upgrading would gain us additional points. Instead we unknowingly lost 50,000 points. We did not catch this until much later. They also swapped out property we already held for points tied to a New Orleans location, which they never disclosed upfront. Had we known we would have refused immediately given how close it is to our home. The annual maintenance fees were described as stable but since have doubled. We were not informed as to how to exit our timeshare obligation if ever needed. It was inferred that my being a veteran would get us some additional discount. That did not materialize as far as we can tell. My wife and I are both 78 years old now and are on fixed limited retirement income.

I really wish I hadn't signed up with Holiday Inn Club Vacations. The sales pitch made everything sound great, but the reality is nothing like what they promised. It’s been super frustrating because the service just isn't worth what I'm paying, and it feels like I was misled from the start. Trying to get any help or resolve this has been a total headache. It feels like they just don't care once they have your money. Looking elsewhere and booking my own vacations is much cheaper and way easier than dealing with this membership. I’m just really disappointed in how this has turned out and think the company needs to be held responsible for how they are conducting business.

I am submitting a formal complaint regarding Holiday Inn Club Vacations (HICV) and the deceptive sales strategies they employ. The initial presentation provided misleading information, resulting in a financial commitment that far exceeds what was originally described. I feel completely trapped by this contract and strongly encourage ConsumerAffairs to examine HICV’s business practices to prevent other individuals from facing similar harm.

I am submitting this formal grievance against Holiday Inn Club Vacations (HICV) regarding the deceptive sales practices used to induce me into purchasing a membership and the company's subsequent refusal to terminate the contract despite substantial concerns. My primary complaint is that my decision to enter into this agreement was based on material misrepresentations and false statements made during the sales presentation. The promises and representations provided by the sales staff created expectations that were a significant factor in my decision to purchase the membership. However, many of those representations have proven to be inaccurate, misleading, or entirely untrue. As a result, I believe I was induced into signing a contract under false pretenses.

This started as an unsolicited cold call promising free trips to destinations like Las Vegas and Orlando yet unfortunately turning into one of the most financially damaging experiences of my life. I was never told I was walking into a timeshare sales meeting because they gave me the impression it was a presentation. Upon arrival on August 5, 2025, I was held for nearly four and a half hours of relentless high-pressure sales by sales consultant Joseph **, who gathered personal financial information under the guise of casual conversation — then used it as leverage to push me toward an expensive upgrade.

I am writing to formally express my dissatisfaction with how my daughter’s 1st birthday party was handled at the Hasbrouck Heights, NJ hotel. While I understand that the initial power outage was caused by a storm and outside of your control, the way the situation was managed—and later misrepresented—was completely unacceptable. Once the power went out, the room was left almost entirely in the dark. The emergency exit lighting was wholly insufficient to properly illuminate the space, making it impossible to safely or reasonably continue with several planned activities. Most notably, my daughter was forced to blow out her birthday candle in near darkness—a moment that cannot be recreated and was deeply disappointing for our family.

My husband and I were contacted as long-time Holiday Inn Priority Club members and invited to a complimentary stay in exchange for attending what was described as a brief, 90-minute presentation. We were never told it was a timeshare sales event. We were offered $250–$300 simply to attend and had no reason to believe we were being recruited for a $40,000 purchase. What followed was a multi-hour high-pressure sales presentation far exceeding what we were promised. Tactics included a staged "nervous new salesperson" to build false rapport, repeated "now or never" urgency claiming the offer would cost more in the future, a double cash incentive mid-presentation to keep us seated, and explicit claims that maintenance fees would be locked in forever and never increase. We were also told the deed could be willed to our children, adding false long-term value.

This whole ordeal turned out to be the worst (ill-advised) financial decision of my life, and it started with a lie. We were invited to attend a presentation with Holiday Inn in exchange for a complimentary stay. Two and a half hours later, after declining their sales pitch over and over again being hit with wave after wave of "better" offers, we walked out as timeshare owners. The salesperson framed this as an investment and something that could generate financial gain for us. They pitched this to us, and it was completely misleading. No one mentioned that these fees increase. The booking is limited so availability for dates you want is near impossible. They leaned heavily on the Disney proximity angle knowing my wife is a huge fan. It was emotional manipulation dressed up as a lifestyle pitch.

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations (HICV). Despite diligently following HICV's required procedures and submitting a membership termination request via their Horizons form, our account remains active. The continuation of this unwanted membership has created an immense financial burden due to the ongoing monthly payments. HICV's refusal or failure to process a legitimate termination request, after we followed their required procedure, constitutes an unfair business practice and contractual bad faith. This has left us feeling financially trapped. We urgently seek an intervention to resolve this issue, terminate our membership, and immediately stop these monthly payments. We ask Consumer Affairs to investigate HICV's practices for creating insurmountable barriers to cancellation. Sincerely, Princess and Allan

When we upgraded our membership with Holiday Inn, we were told directly that our maintenance fees would go down. They didn't. That promise was a major reason we upgraded, and the fact that it was never honored isn't a technicality — it's a broken commitment, plain and simple. The points system was never explained to us in any meaningful way. We couldn't figure out how to earn them, what they were worth, or how to use them to book a trip. We were sold something we couldn't even use properly because no one bothered to make sure we understood it.

To Consumer Affairs, I am writing to file a formal complaint regarding the deceptive and unfair business practices of Holiday Inn's membership program. The company is taking a significant amount of money in fees while providing very little access to resorts or meaningful benefits. The value offered by this membership is extremely poor, and we feel this constitutes an unfair trade practice.

We first encountered Holiday Inn Club Vacations through a cold call offering a “weekend getaway.” We had to pay upfront but were promised reimbursement for attending a timeshare seminar. In April 2022, we went to Tahoe Ridge Resort, sat through the pitch with little interest, declined to buy, and left. The real issues began in fall 2023 during a stay at their Las Vegas property. I was unexpectedly required to attend another “briefing” on January 27, 2024, something never disclosed when booking.