Holiday Inn Reviews

This is a complaint regarding my timeshare ownership with Holiday Inn Club Vacations Incorporated due to misleading sales practices during the initial presentation that persuaded me to enter into this contract. The reality of this membership has been completely different from what was promised, as the ongoing and increasing fees far exceed the cost of booking comparable vacations independently. Now as I retired while navigating personal medical challenges, these unsustainable costs have created an overwhelming financial burden. Because we are unable to effectively use the membership and haven't been able to secure a cancellation on our own, I am requesting assistance from Consumer Affairs to help investigate these practices and facilitate the immediate closure of my account.

Buyer beware Holiday Inn timeshares. Owned over 15 years. After the solicitation it’s nothing like your promised. From availability for the popular resorts, ever increasing maintenance costs, membership fees, reservation fees, parking fees etc. Not to mention the almost impossible tasks of cancellation. Don’t do it. Better off paying as you go, and more economical. The whole industry is a despicable mess.

This is about my timeshare with Holiday Inn Club Vacations Incorporated. The main issue is that the fees are completely unreasonable for what I’m actually getting. What I was promised during the sales pitch doesn't match reality at all, and maintaining this membership has turned into a major financial strain that just doesn't make sense anymore. I’ve reached out repeatedly to cancel my agreement and close the account, but they keep refusing to help or give me any way out. It’s really frustrating that they won't honor my requests to cancel. I’m hoping Consumer Affairs can look into these practices and help me get this account closed once and for all.

We purchased two timeshare plans in 2019 (Standard: 300,000 points annually. Signature: 200,000 points annually), investing over $90,000 plus annual maintenance fees. At purchase, we were told eight resorts would be available to us in Texas. Today only three remain, all in Galveston. We were also told we could book Holiday Inn Hotels with our points but later learned Holiday Inn Hotels are not affiliated with the timeshare, and using IHG instead costs us 20% of our points. We've repeatedly found our preferred dates "unavailable" as owners, only to see the same dates open when inquiring as a non-owner.

I honestly don't know where to start with this one. We stayed at Orange Lake Resort for 3 nights with our two young children. On the first night, while we were putting the kids to bed, our entire condo started filling with the smell of **. I was annoyed, but honestly, I was willing to let it go. I wasn't going to let someone else's bad behavior ruin our family vacation. Then came night two. Right before bed, my 3-year-old daughter came up to me and said, "Daddy, I have a present for you." The "present" was a large used ** that she had found inside the dresser in our master bedroom. It wasn't ours. She had picked it up and handed it to me. I'll let that sink in for a second. I immediately reported it to the resort and was told a manager would call me right back. Nobody called.

The housekeeping was very rude. Very unprofessional, I was very disappointed. We'll never go back there again.

This is regarding my timeshare ownership with Holiday Inn Club Vacations Incorporated. My grievance centers on their refusal to honor requests for account cancellation and their dismissive customer service practices. Despite my repeated attempts to resolve this matter through the Holiday Inn team and owner support, I have been explicitly told that I cannot close my account. The reality of this membership is fundamentally different from what was represented, as the ongoing costs far exceed the value of the services provided, rendering the membership economically illogical and an unsustainable financial burden. I request that Consumer Affairs investigate these business practices and facilitate the closure of this account immediately.

We became owners with Holiday Inn Club Vacations after a cold call offering a $199 promotional stay. Our first presentation was in Gatlinburg, TN in June 2023, where we were upfront that we'd just bought a home and my husband had recently changed jobs — we weren't in a position for a major financial commitment. We were sold a smaller promotional package instead, and told it would let us "wait and see."

We purchased a timeshare of 150,000 points from Holiday Inn Club Vacations (Orange Lake Land Trust) in September 2022, after attending a presentation at Desert Club Resort in Las Vegas that was advertised as one hour but lasted closer to three. During that presentation we were told we could vacation at HICV resorts, rent or sell our points, and use points toward a stay in Hawaii through a partner resort even though HICV had no Hawaii property. None of this has held true.

I am submitting a complaint to Consumer Affairs regarding my deeply frustrating experience with Holiday Inn Club Vacations. The initial sales pitch was completely misleading, relying on intense, high-pressure tactics that pressured me into a commitment under false pretenses. Since then, the ongoing financial burden has grown completely unreasonable and out of line with the actual value and quality of the service provided. Despite my repeated, explicit requests to cancel my membership and close my account, the company continues to ignore my concerns, effectively keeping me trapped in an unfair contract. I urge Consumer Affairs to investigate these deceptive practices and assist me in getting this account closed.

I’m reaching out because I’m incredibly frustrated with my experience at Holiday Inn Club Vacations. I feel like I’m stuck in a never-ending, overpriced contract that really doesn't deliver the value they promised. Between the high monthly payments and the ongoing fees, it's just not worth it—I could easily find better, more affordable options on my own. To make matters worse, I've tried to follow their process to cancel my membership, but they just won't let me close my account. It feels like they're just throwing up roadblocks to keep me trapped. I really hope Consumer Affairs can look into this, because these practices feel completely unfair, and I’d love some help getting out of this situation.

We were sold a dream and handed a scam. Booking was nearly impossible on our tier, something your own customer service reps openly confirmed, directly contradicting everything your salespeople promised to close the deal. That is not miscommunication. That is dishonesty.

We were lured in with a "free" three-day stay in Myrtle Beach in exchange for a "one-hour owner update." That hour turned into a nightmare that has haunted our family ever since. Sales reps assured us the timeshare would appreciate in value and could easily be resold — both flatly untrue. Timeshares don't appreciate, and they're notoriously difficult to sell.

I need to share a really frustrating experience with Holiday Inn Club Vacations. Despite my formal requests to cancel my membership, they’ve completely ignored me and seem only interested in collecting payments. It feels predatory to be trapped in this contract when they won't even acknowledge my attempts to resolve things. I hope Consumer Affairs can look into these unfair practices, especially regarding their cancellation policies and complete lack of helpful customer service.

My ex-husband and I were pressured into a Holiday Inn Club Vacations timeshare through deceptive sales tactics. In 2023, after a travel mishap, an HICV representative offered us a "free stay" in exchange for attending a 90-minute to 2-hour seminar. The presentation actually ran well over two hours, scheduled the day after an 8+ hour flight, clearly designed to wear us down. The salesman insisted this wasn't a "timeshare" but an "investment," while using reverse psychology, claiming to personally dislike timeshares before pitching HICV's program as the exception. We were promised 44,000-45,000 points periodically at discounted booking rates, without disclosure that discounts required booking about a week out. We were told unused points could convert to regular Holiday Inn points for a "minor fee", which exceeded $400 for a 44,000-point conversion.

I am beyond frustrated with Holiday Inn Club Vacations (HICV). Despite months of persistent effort to formally terminate my account, I have been met with total silence and avoidance. It is incredibly galling that HICV only initiates contact when they are aggressively pushing upgrades or demanding immediate payment for maintenance fees. They are remarkably quick to reach out when seeking my money, yet they completely vanish the moment I request to end our relationship. Any response I do receive regarding cancellation is merely a cold, automated message that fails to address my specific circumstances. Even though I have strictly adhered to every rule and requirement for closing an account, HICV unequivocally refuses to let me go. I feel held hostage in a financial commitment that I no longer desire and cannot afford. I am seeking your assistance to end this obstruction and finally cancel this membership.

Scammed my company out of $150. I travel for work. I stay in a hotel most weekdays. I use a company card to pay for all my expenses. Booked online through the IHG app. Got to hotel and they said I was committing fraud because I was using a company card. I asked to cancel my room and get a refunded. They refused to refund me. Called customer service and they said nothing they can do. My family and friends will never stay in another Holiday Inn ever again.

I’m reaching out to file a complaint about my experience with Holiday Inn Club Vacations, because, honestly, I’m at my wit's end. Signing that contract was a huge mistake, and trying to fix it has been a nightmare. I’ve tried so many times to cancel, but they’ve made it practically impossible to leave. Every time I reach out, I hit a brick wall. I feel totally trapped in this agreement, and the whole experience feels really dishonest—they just don't make it easy to leave. I’m hoping you can look into this, because it feels like they’re more interested in keeping me stuck than actually helping their customers.

My husband and I have been owners with Holiday Inn Club Vacations since 2011, and our experience has been nothing short of deeply disappointing. From the very beginning, we were subjected to a high-pressure, multi-hour sales presentation filled with misleading promises — including that the timeshare would appreciate, be easy to resell, and provide access to Disney Resorts and Disney cruise exchanges. More than six years after upgrading our contract, not one of those promises has been fulfilled.

I'm writing to ConsumerAffairs to complain about Holiday Inn Club Vacations because their sales tactics are totally deceptive and unethical. I really regret signing up with them since the cost is huge and the service just isn't worth it. When I tried to sort this out with them, they basically told me my only options were to sell it or give it away, which is just ridiculous and impossible. I really think someone needs to look into their unfair practices, especially how they trap people in contracts, and I hope you guys can take some action here.

I recently had the pleasure of staying at a Holiday Inn Express, in Colorado Springs. My wife had just passed away and I escorted, her from Texas. The staff at Colorado Springs, beginning with Cristal **, The General Manager, helped me make sense of a botched check: in that was actually, accidentally booked for a month in advance. Ms. ** worked tirelessly to assure me that my accommodations, during my time of mourning my wife, were secure. I immediately trusted her to have my best interests at heart. I don't know if it's the training or that your personnel department is very good at placing the right people in the right places.

This is a complaint against Holiday Inn Club Vacations for their deceptive sales tactics and unethical business practices. Despite my repeated requests to close my account, they’ve completely ignored my concerns and only reach out when they want a payment. It’s clear they prioritize collections over resolution, effectively trapping consumers in unfair contracts. I urge Consumer Affairs to investigate these practices and take action to protect people from this kind of financial entrapment.

The "one hour" conversion presentation lasted five hours, with a second appointment required the next day to sign. We were pressured with false urgency about "today only" pricing. When we tried to leave, a new salesperson was brought in and refreshments offered to keep us in the room. One salesperson even claimed his dying father was waiting for him, seemingly to guilt us into staying. No one ever asked about our financial situation before selling us an expensive upgrade.

Holiday Inn Club Vacations has deceptive sales practices and unfair contract terms. During the initial sales presentation, I was subjected to a "bait-and-switch" tactic. The nature of the membership agreement was fundamentally misrepresented to me; I was led to believe I was entering into a manageable and flexible arrangement. Instead, I discovered that I was locked into a perpetual contract that does not align with the terms promised at the point of sale. The ongoing costs required to utilize the resort accommodations are excessive and provide significantly less value than what was advertised. These financial obligations have become unsustainable. The company is now threatening me with foreclosure on this membership. I believe these practices are predatory, deceptive, and unlawful. I am seeking your assistance in mediating this dispute to achieve a full cancellation and surrender of this contract.

This is a complaint regarding the deceptive trade practices and high-pressure sales tactics employed by Holiday Inn during a promotional presentation. I was induced to enter into this agreement based on misleading representations concerning the service's overall value. Subsequent review has made it clear that the actual financial burden of this product significantly outweighs any stated benefits. Furthermore, independent vacation booking has proven to be more cost-effective while entirely eliminating the persistent availability issues I have experienced. It is my belief that these sales tactics were intentionally deceptive, designed to misinform consumers about the true utility and cost of the service.

I am filing a complaint against Holiday Inn Club Vacations with Consumer Affairs regarding their deceptive sales tactics and unethical business practices, as the reality of the product we received does not match what was sold to us. We have found the costs to be disproportionate to the quality and availability of the resorts and access promised, which we believe constitutes significant misrepresentation, and despite our attempts to resolve this matter directly with the company, they have categorically refused to allow us to terminate our membership, imposing insurmountable barriers to account closure. This conduct is unfair and deceptive, and we request that Consumer Affairs investigate these practices to address this financial entrapment.

This formal complaint is filed against Holiday Inn Club Vacations (HICV) to address their deceptive business practices and unreasonable retention tactics. The excessive financial burden and charges imposed by HICV are not justified by the actual value or overall experience received. Additionally, HICV has demonstrated a persistent and uncooperative refusal to process our request to terminate and close the account, which we assert is an unfair and deceptive business practice.

The core of this grievance is the apparent business model employed by Holiday Inn Club Vacations, which, I assert, effectively traps consumers into long-term contracts under conditions that are difficult to fully comprehend at the point of sale. Once the contract is executed, the company appears to institute insurmountable barriers to cancellation, making the process virtually impossible for the average consumer to navigate successfully. This operational pattern strongly suggests a predatory and deceptive practice aimed at maximizing retention and minimizing liability. My attempts to resolve this situation directly with HICV have been met with a wall of corporate indifference, characterized by unreturned calls, generic email responses that fail to address the specifics of my situation, and an overall corporate culture of denial of accountability.

My level of frustration with Holiday Inn Club Vacations (HICV) is immense. For months, I have made persistent efforts to formally terminate my account, only to be met with total silence and avoidance. It is incredibly galling that HICV only initiates contact when they are aggressively pushing upgrades or demanding immediate payment for maintenance fees. While they are remarkably quick to reach out when seeking my money, they completely vanish the moment I request to end our relationship. Any response I do receive regarding cancellation is merely a cold, automated message that fails to address my specific circumstances. Despite strictly adhering to every rule and requirement for closing an account, HICV unequivocally refuses to let me go. I feel held hostage in a financial commitment that I no longer desire and cannot afford, and I am seeking your assistance to end this obstruction and finally cancel this membership.

Consumer complaint. Save yourselves the headaches and DO NOT attend any Holiday Inn Club Vacations presentations. We were told that upgrading would gain us additional points. Instead we unknowingly lost 50,000 points. We did not catch this until much later. They also swapped out property we already held for points tied to a New Orleans location, which they never disclosed upfront. Had we known we would have refused immediately given how close it is to our home. The annual maintenance fees were described as stable but since have doubled. We were not informed as to how to exit our timeshare obligation if ever needed. It was inferred that my being a veteran would get us some additional discount. That did not materialize as far as we can tell. My wife and I are both 78 years old now and are on fixed limited retirement income.

I really wish I hadn't signed up with Holiday Inn Club Vacations. The sales pitch made everything sound great, but the reality is nothing like what they promised. It’s been super frustrating because the service just isn't worth what I'm paying, and it feels like I was misled from the start. Trying to get any help or resolve this has been a total headache. It feels like they just don't care once they have your money. Looking elsewhere and booking my own vacations is much cheaper and way easier than dealing with this membership. I’m just really disappointed in how this has turned out and think the company needs to be held responsible for how they are conducting business.

I am submitting a formal complaint regarding Holiday Inn Club Vacations (HICV) and the deceptive sales strategies they employ. The initial presentation provided misleading information, resulting in a financial commitment that far exceeds what was originally described. I feel completely trapped by this contract and strongly encourage ConsumerAffairs to examine HICV’s business practices to prevent other individuals from facing similar harm.

I am submitting this formal grievance against Holiday Inn Club Vacations (HICV) regarding the deceptive sales practices used to induce me into purchasing a membership and the company's subsequent refusal to terminate the contract despite substantial concerns. My primary complaint is that my decision to enter into this agreement was based on material misrepresentations and false statements made during the sales presentation. The promises and representations provided by the sales staff created expectations that were a significant factor in my decision to purchase the membership. However, many of those representations have proven to be inaccurate, misleading, or entirely untrue. As a result, I believe I was induced into signing a contract under false pretenses.

This started as an unsolicited cold call promising free trips to destinations like Las Vegas and Orlando yet unfortunately turning into one of the most financially damaging experiences of my life. I was never told I was walking into a timeshare sales meeting because they gave me the impression it was a presentation. Upon arrival on August 5, 2025, I was held for nearly four and a half hours of relentless high-pressure sales by sales consultant Joseph **, who gathered personal financial information under the guise of casual conversation — then used it as leverage to push me toward an expensive upgrade.

I am writing to formally express my dissatisfaction with how my daughter’s 1st birthday party was handled at the Hasbrouck Heights, NJ hotel. While I understand that the initial power outage was caused by a storm and outside of your control, the way the situation was managed—and later misrepresented—was completely unacceptable. Once the power went out, the room was left almost entirely in the dark. The emergency exit lighting was wholly insufficient to properly illuminate the space, making it impossible to safely or reasonably continue with several planned activities. Most notably, my daughter was forced to blow out her birthday candle in near darkness—a moment that cannot be recreated and was deeply disappointing for our family.

My husband and I were contacted as long-time Holiday Inn Priority Club members and invited to a complimentary stay in exchange for attending what was described as a brief, 90-minute presentation. We were never told it was a timeshare sales event. We were offered $250–$300 simply to attend and had no reason to believe we were being recruited for a $40,000 purchase. What followed was a multi-hour high-pressure sales presentation far exceeding what we were promised. Tactics included a staged "nervous new salesperson" to build false rapport, repeated "now or never" urgency claiming the offer would cost more in the future, a double cash incentive mid-presentation to keep us seated, and explicit claims that maintenance fees would be locked in forever and never increase. We were also told the deed could be willed to our children, adding false long-term value.

This whole ordeal turned out to be the worst (ill-advised) financial decision of my life, and it started with a lie. We were invited to attend a presentation with Holiday Inn in exchange for a complimentary stay. Two and a half hours later, after declining their sales pitch over and over again being hit with wave after wave of "better" offers, we walked out as timeshare owners. The salesperson framed this as an investment and something that could generate financial gain for us. They pitched this to us, and it was completely misleading. No one mentioned that these fees increase. The booking is limited so availability for dates you want is near impossible. They leaned heavily on the Disney proximity angle knowing my wife is a huge fan. It was emotional manipulation dressed up as a lifestyle pitch.

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations (HICV). Despite diligently following HICV's required procedures and submitting a membership termination request via their Horizons form, our account remains active. The continuation of this unwanted membership has created an immense financial burden due to the ongoing monthly payments. HICV's refusal or failure to process a legitimate termination request, after we followed their required procedure, constitutes an unfair business practice and contractual bad faith. This has left us feeling financially trapped. We urgently seek an intervention to resolve this issue, terminate our membership, and immediately stop these monthly payments. We ask Consumer Affairs to investigate HICV's practices for creating insurmountable barriers to cancellation. Sincerely, Princess and Allan

When we upgraded our membership with Holiday Inn, we were told directly that our maintenance fees would go down. They didn't. That promise was a major reason we upgraded, and the fact that it was never honored isn't a technicality — it's a broken commitment, plain and simple. The points system was never explained to us in any meaningful way. We couldn't figure out how to earn them, what they were worth, or how to use them to book a trip. We were sold something we couldn't even use properly because no one bothered to make sure we understood it.

To Consumer Affairs, I am writing to file a formal complaint regarding the deceptive and unfair business practices of Holiday Inn's membership program. The company is taking a significant amount of money in fees while providing very little access to resorts or meaningful benefits. The value offered by this membership is extremely poor, and we feel this constitutes an unfair trade practice.