Holiday Inn

I am utterly disappointed by the horrendous experience I have had with Holiday Inn Resorts. From the very beginning, they have been a source of lies and deceit, hiding behind a veil of false promises and assurances. It is a pity that such a reputed hotel chain would stoop so low as to engage in such malpractices. Despite repeated attempts to resolve the issue, Holiday Inn Resorts has persistently refused to work with us to find a mutually beneficial solution. Their uncooperative attitude and lack of empathy towards our predicament have only worked to exacerbate the situation. The level of incompetence and indifference displayed by their representatives has left me feeling stranded in a sea of uncertainty and frustration.

Holiday Inn lied to us to get us to sign their contract – they pitched many of the same things you see in the complaints below. They claimed availability wouldn’t be an issue, yet it always is. This was supposed to be an investment that our family could use even after we pass away. The reality is that there is no value in a timeshare, but our family is still expected to pay fees even after we are long gone. Speaking of fees, maintenance fees were never properly disclosed. We had no clue that they lasted forever and would ALWAYS go up! So far, Holiday Inn has taken over $25,000 from us and we have gotten a total of TWO nights in a “resort” in return. Before going on vacation do some research and make sure to avoid these modern-day scam artists.

My history with Holiday Inn has been incredibly disappointing. I attended a presentation at Desert Club Resort, which was promised as a special opportunity for members, but it was just another attempt to push timeshare upgrades. The initial lack of transparency about the true nature of the presentation left me feeling deceived. The sales pitch boasted unrestricted travel and luxury benefits with an upgrade. Enticed, I agreed to an upgrade for $30,000.

Holiday Inn Club Vacations has swindled us into quite the contract, without fully disclosing financial information, and fluffed a bunch of so-called ‘benefits’ to get us to sign. NOTHING they said during the meeting was true. For starters they said the meeting would be 1-hour, but they held us there for 5 long hours. They even went as far as saying DISNEY WAS INCLUDED!! i.e., RESORTS, CRUISES, AND THEME PARKS! We found out that this was untrue, and DISNEY HAS NO RELATIONSHIP of any sorts with Holiday Inn. We were also told availability would not be an issue, but that is all we have are issues with availability or the lack of. Be advised that if you accept an invitation from Holiday Inn, you will regret it sooner or later.

My experience with Silverleaf Resorts, now under Holiday Inn Vacation Club’s ownership, has been nothing but a complete disappointment and a horrible waste of time and money. In 2017, we became owners and since then are constantly bombarded with meetings and pressure to purchase more points. At our last meeting, in 2021, it was supposed to last just 45 minutes, but it turned into a four-hour-long nightmare of high-pressure sales tactics. We were coerced into upgrading to Holiday Inn's point system, with the false threat that we would lose all the money we had invested in our previous timeshare if we didn't comply. Despite expressing our clear disinterest in the upgrade, the staff showed no respect for our wishes and continued to manipulate us with lies about the benefits of ownership. The promise that we could use these points at ANY Holiday Inn location turned out to be utterly false.

Holiday Inn has been nothing but a PAIN to deal with. We were tricked into signing a timeshare contract with them, which it seems like many others were tricked too, based on all the reviews we just read through. It is embarrassing to see how horrible their work ethics are seeing how many people they have lied to. We were told many things that aren’t true include the following:

We received a phone call stating that we had won a free stay at Piney Shores. However, upon arrival, we were informed that we had to attend a presentation to receive our free stay, which lasted for about four hours. The sales team pressured us into buying a timeshare, despite our reservations. They made false promises about nearly every aspect of ownership and did not provide us with accurate information about the loan we were taking out.

I feel the need to share my terrible experience with Holiday Inn Club Vacations' deceitful timeshare program. My wife and I were promised luxurious vacations worldwide, including trips to Disney resorts with our family. However, the reality was a web of fraudulent claims and manipulative tactics that left us financially burdened. I hope this review serves as a warning to others. We were enticed by the prospect of dream vacations and a fraction of the cost through a Holiday Inn representative. Little did we know we were being severely ripped off. The initial hour-long presentation turned into a grueling four-hour ordeal filled with pressure and incomplete information. Hidden fees and our right to cancel were conveniently omitted.

Holiday Inn Club Vacations is ruthless, and unethical to its core. Since becoming owners, my wife has passed and I cannot afford this solely on my own income with everything else I have to pay – I’ve reached out to Holiday Inn Club Vacations informing them of this, and they are forcing me to remain financially responsible, and I cannot take on this burden anymore. They only care about the number of deals they can close; they don’t care about how this affects people’s livelihoods. You’re just another dollar sign to them! They’ll harass you until you sign a contract, and God-forbid something life-changing happens, they’ll harass you for your payments. You’ll NEVER be able to use this when or where you want, not without being told you’re not using it right, or you don’t have the right week or number of points, and that you need to upgrade. IT'S ALL JUST ONE HUGE SCAM!!

My experience with Holiday Inn Resorts was HORRIBLE! Mostly due to misleading sales tactics & a significant disconnect between promises & reality; and despite declining their offers multiple times, the sales staff persisted & resorted to deceptive tricks. I was never provided with necessary documentation such as the rescission period or a truth in lending document. I was trapped & pressured by an intensive presentation resulting in an ill-explained & predatory contract. I was shown an enticing video featuring luxurious beachfront hotels with the assurance that these accommodation would be available to me as an owner.