Holiday Inn Reviews

If you are offered anything from Holiday Inn TELL THEM NO!! We went into a “short” presentation expecting 30 minutes in exchange for a dinner reservation while vacationing in Florida. Holiday Inn’s salesmen held us hostage there for over 2.5 hours harassing us with different offers. We told them no we could not afford it and got ready to leave. Then we had two people at our table pressuring us to buy even though we repeatedly told them NO. They broke us down and kept at it until we agreed to something just so we could get out of there.

We noticed right away that the condos we used weren’t in the best condition. The furniture was worn down, broken hot tub, and floors were scuffed. It didn’t appear that our maintenance fees that continued to increase were being used for maintenance. When we were rarely able to use the timeshare, we were continually harassed to come to a presentation meeting, so they can pressure us into wasting even more money. The maintenance fees are now almost $800 and we don’t even use the timeshare anymore. This has turned into a huge financial burden and we are tired of wasting money that we don’t have to waste. We have no desire to even use the timeshare because it is such a hassle and we were unable to enjoy our stays when we did. We are ready to end our time with Holiday Inn and be free of this financial burden.

Holiday Inn has a lot of stones charging SOOO much money for a timeshare when they accommodate guests in run down filthy, bug infested hotel rooms. One of my stays I was awaken early in the morning by a pest control company knocking on the door in shock because we were not supposed to be there because the room is infested with bed bugs. They took us to another room, and a few hours later I was cooking, and noticed I has WELTS all up my arm. The next morning, they had gotten bigger, made my body very swollen, and had become unbelievably itchy. When I had called someone at the hotel to ask for a medic, I realized all they had were basic bandages and if I wanted to see if it was an allergic reaction, I would need to call 911 and go to the hospital and pay for it out of MY pocket. After 5 months, I still have scars from the bites, ALL 167 of them.

Holiday Inn kept us captive in their sales meeting for well over 4 hours and did not make us feel as if we could leave until we purchased something. We purchased a timeshare package that was NOTHING like what they told us it would be. They also left out many crucial points that should have been made before we signed. Later, we found ourselves in another one of the meetings, because we were sent a yearly assessment of $500 to pay. There we had found out what we initially purchased was worthless and we needed to add more points. This did not help either. We received another yearly assessment but for over $3,000. At no point were we ever informed the yearly assessment would increase, and definitely not by $2,500.

I've been a terrible customer service. I've called 5 times been a hold over an hour. Each department tell me when department when I don't know what it is. All this is not the department. Terrible customer service I wouldn't recommend this to nobody.

Holiday Inn has scammed us into purchasing a timeshare and because of their sneaky ways, they have forced me to document everything that has been said. This should not be the way a big company should make you feel, especially when you are paying a small fortune and not receiving much in return. Our initial purchase was for 100,000 points in September 2021, and we were told we were going to be traveling to all the beach locations we wanted to visit, but when we looked at their website there wasn’t anything available where we wanted to go. In July 2022, we were told upgrading to another 200,000 points would help us get to travel to all the amazing beach locations, but low and behold we were duped because there still are no beach vacations we can travel to as there is never availability.

Do not buy a timeshare with Holiday Inn. Pay no attention to the “free” stuff they offer. As an active-duty soldier in the US military, I was drawn to the travel options that the sales agents described in the presentation. What you actually get is nothing like what was promised. The whole thing is a scam. They pestered me and my husband for hours, describing their timeshares as a wonderful way to travel for less. If you want the most complicated and expensive way to travel, then Holiday Inn is the best option. Nothing is clear; the room inventory is horrible, and they constantly break their promises on the things they offer. They lied to us when they said that with a 40,000-point plan, we would pay approximately $150 a month, fees and additional costs were not taken into account.

Holiday Inn applies the worst pressure you can imagine from any sales presentation you’ve ever attended! Their sales reps are like robots and don’t comprehend certain words…like NO. I told them NO to their offers somewhere between 15-20 times. Every time I said NO, they would drop the price and tell me the offer was only good that day. I don’t travel often, and money is often tight, so I was not sure that this was something that made sense for me to purchase. I asked if I could take a day to research this opportunity and they said that this was a one-time deal. They would pull the offer at the end of the day, and I would never see an investment opportunity like this again. I felt that I had NO CHOICE but to say yes and that was just so I could leave. WHAT A JOKE! I can’t believe I fell for this scam. They are exactly like how everyone on review sites describes them…don’t fall for their lies and become another number like me!

If you already have a Holiday Inn timeshare, I hope you find a way out. If you don’t, take this as a warning and NEVER do business with them. All they have caused me is stress and financial strain by lying to my husband and I. We were manipulated from the get-go during the initial presentation. The salespeople noticed that I was pregnant and essentially told us we’d be bad parents if we did not take a deal that would provide dream vacations for us and our child.

I have been a loyal customer to Holiday Inn for nearly 10 years, and unfortunately I have become disappointed in the company they have become. They lied to my face. Told me things like converting my units to Holiday Inn from Orange Lakes would increase the value of my “investment”, give me better access to locations, weeks, and units, higher rental income, etc. These were all lies because nothing about this is an investment and I have little to no access to anything because there is no availability. In 2019, they decided to raise my maintenance fees $4,000. All I wanted was a sampler package yet the staff lied to me and manipulated me into purchasing something else. I now want nothing to do with them.

I visited a truck expo in Dallas Texas and put my contact information in for a chance to win a car in 2013. I was contacted and told I won and had to drive to Conroe TX to pick up my prize. When I get there it is a timeshare facility at the time called SilverLeaf Resorts (Orange Lake Resorts/Holiday Inn Vacations). I sat there for hours mentally fatigued waiting to get my car. By the end of everything I was exhausted ready to go home and not thinking straight and was informed I had to purchase a timeshare in order to receive the car. I mistakenly agree to buying a timeshare thinking a car was guaranteed when I should have realized it was all a lie to lure me there and I enter the next office where I'm then told I'm not getting a guaranteed car but a scratch off card with the chance to award me a free car after I finalize the paperwork for purchase. I do the scratch off and did not win the car and I'm sure it was never a prize on it.

This is my dad's favorite hotel brand because it's cheap and has free breakfast. But I will tell you you are getting something horrible for this low price as someone who has high expectations. First off it looks like they are trying to save money by making the hotel cheap by making it in theory ugly. I am saying this as someone who read a few books when I was a teenager about architecture because I wanted to study it. Because every decoration is for different styles. A super cheap way to make something pretty is just have one cheap style instead of spending money on horrible decorations that don't work together to make the hotel pretty.

Holiday Inn Club Vacations, as we are finding out, apparently has a long and predictable history of misrepresentation. We have reached out to their CEO for some relief from this toxic relationship; however, we have heard nothing thus far in response to our plea. We recounted our experiences, including claims related to: “This is a real estate investment”, gaining “Full access to Disney Resorts”, “Exclusivity and Availability”. Meanwhile, we endured what we consider to be personal violations including the utter rudeness of Salespeople who went to great lengths to ensure that what we were presented with falsehoods regarding additional “benefits” that equate to our Children being the “benefactors” of what turns out to be a horrible mistake on our part…Trusting Holiday Inn Club Vacations.

My relationship started with Holiday Inn Vacation Club is probably pretty “stereotypical”, while vacationing with my family, I fell in to the “just one-hour” presentation, a hard-core sales pitch. Four years later, I’ve never been able to use my timeshare and I am doing nothing but paying more fees than ever. From the get-go, they hit me with fees that were never disclosed and still have not been explained. A lot of these fees are for maintenance to a timeshare I don't get to use due to a lack of availability. It was never explained to me that even if I didn't use the timeshare, I would still have to pay the maintenance fee. To make matters worse, this maintenance fee keeps going up every year! I have paid thousands in maintenance fees since I was manipulated into purchasing this timeshare in 2018.

Don’t waste your money, don’t believe the lies, don’t even give Holiday Inn Vacations the time of day! My wife and I have been stuck in this timeshare nightmare since 2019 and it’s made the prospect of vacationing miserable. All the promises made were false. Every reason we bought into HICV turned out to be bogus. The contract signing is designed to hide the lies told by sales. Each time, we were sped through the process with no clue what we were really signing because we trusted what the “experts” told us.

Holiday Inn Club Vacations, Orange Lake or Silverleaf, by any other name would be simply Scam. One would think it would be easier to talk to someone to resolve an issue that started in 2013. However, it is practically impossible to figure out who to talk to about our issues. THEY, however, have no problem reaching out for payment. I have been extremely disappointed in the lack of professionalism and unethical sales practices that these collective companies utilize. To say these timeshares are a money pit would be a kindness, not deserved.

Someone tell me why we have a contract with Holiday Inn but cannot use it to take vacations? Let me explain: I have a monthly mortgage payment and an annual maintenance fee payment but have to go into my pocket for additional fees whenever we take a vacation. I was told they would assist me in renting out my property for additional income…What they really mean is they will give you the phone number to an expensive advertising agency to assist you which leads to more money out of pocket. They tell you the maintenance fee won’t increase, but they have every year. They promised Holiday Inn will buy this back – but they won’t, that was one of the primary reasons we purchased. Lastly, they tell you this is a sound real estate investment - I totally disagree…It’s nothing more than debt.

If you get an offer from anyone, connected to Holiday Inn Club Vacations, keep on walking. I have long utilized Holiday Inn as one of my choices for work travel. Over the years, we had been successful in declining their timeshare offers that did not work for our family. When we got the opportunity for a mini vacation to Lake Tahoe in 2022, we jumped on it, as we were happy to have the opportunity to travel again post-pandemic.

Holiday Inn Vacation Club’s despicable behavior has left us speechless. One would think that turning down a $400.00 per month obligation would not land us with an even bigger bill, but it has. When we turned down the first offer, they asked us what we could afford. That led to HIVC to offer us a small package that required a 1.4k down payment – to which we again declined. So, again, they continued with very, very irresponsible practices that just must be illegal.

After 2 years of ownership, over $7500 in mortgage payments, and $2000 in maintenance, and never being able to book a vacation, we have not been provided any satisfaction for our hard-earned money. We are upset with ourselves for falling for the sales pitch. This was sold to us as a real estate investment and would increase in value. It is much like a car, as soon as you walk out the door, the value decreases. We were told this is a private and exclusive ownership with the Holiday Inn Resorts, yet anyone can go online and book a room. Availability is non-existent, we have not been able to secure a reservation of any kind. I would not recommend Holiday Inn to my worst enemy, well actually...I might!

Sneaky and dishonest are the words that come to mind when I think about the experience I’ve had with HICV. When they took over Silverleaf, they used it as an opportunity to get me to upgrade my timeshare for “more access”. Nothing that was offered ever came true. The biggest irritation is that salespeople convinced my husband and I that we’d make money with a HICV timeshare, but all it’s done is cost us money- including the $900 fee we paid to TRY to get rid of it! We can’t even take vacations we want because it’s a nightmare to get reservations. Now I’m forced to pass this horrible burden to my children. If you decide to use HICV, at least FORCE them to stop and let you read the contract. If I knew about the fees and interest that was glossed over, there’s no way I would be in this position!

I booked 2 nights at Holiday In, Winter Haven Florida due to evacuation of mobile home just before Hurricane Ian. Did this online, received a confirmation with the hotel rate. I, then decided to ADD one more night just in case. Received confirmation and the rate. I checked into the hotel which was busy due to hurricane customers. Clerk handed me a paper to sign, which I did assuming that was part of the checkin process. Stayed 3 nights, checked. Asked for a copy of my bill. Checked bill when I got home against the email confirmation and discovered $61.00 more charged for room. Called the hotel, was told that because I "changed" my reservation the initial rate was invalid and I was being charged the new rate.

When I decided to go ahead with a purchase of a timeshare with Holiday Inn Vacation Club, I was told that I was making a real estate investment that would, over time, save me money, not become a financial burden. Oh boy, now I know this is not true in any way. I’m not sure if the salespeople are confused about what they are selling or if they do it on purpose. Because of their lies or ignorance at what they are selling, they have completely committed fraud and have been taking my money and giving me nothing but a headache in return. I am 67 years old and newly retired, and they have shown me no mercy or sympathy for what they have been putting me through. I have never experienced elder abuse like this before.

Hey, Holiday Inn, I have a question for you. What is the point of owning and paying fees as an “owner” if any person can book directly through your website or other online travel sites? You have completely disregarded our letter, but instead highlighted multiple times to keep our account current. So basically, you want to make sure you are getting paid, and care less about us! To the people who currently have not fallen for the tricks and games played by Holiday Inn, do not fall for it. I have been a loyal customer for years and have paid all my bills on time. And you may ask, what do I get in return? A headache. Their timeshares are worthless, and they will lie to get you to buy. They always have a way to overcome an objection with dishonesty and paint an amazing picture of vacations for life, but in the end, it is devious and just a disguise to get your money.

We have been patient with Holiday Inn. We were just waiting for things to get better in hopes that maybe Holiday Inn miscommunicated key selling points that swayed our decision to purchase and would do the right thing. They have not. I am disappointed with their ethics and how they treat customers like myself. We were told all these false promises and were just lied to about many aspects of a timeshare. They also never disclosed many fees that we have been paying them. Holiday Inn has made it extremely difficult to book vacations, get a hold of someone, etc. They can not be trusted. I have yet to hear a response from them regarding the complaint letter I sent to their executives. Our patience is running thin with their fraudulent practices and the disrespect. Please, take the time to step back and evaluate how you have been treating us. It is not right.

Holiday Inn Club Vacations told us, when selling us our timeshare, that we can use the contract for discounted tickets to Disney and to stay at Disney Resorts for our kids. They convinced us we were making the best decision of our lives. Telling us we can take many vacations for less and even being able to resell our timeshare if we wanted to. Holiday Inn convinced us they were making our traveling dreams come true. Instead, they made those dreams into nightmares. None of the things they told us were true. The salesman lied about the purchase of this deal that was never really available, because we got something completely different. We got constant rising maintenance fees, no discounts to Disney, a VERY HIGH interest rate, no availability, etc. Holiday Inn LIED, and we intend to inform the South Carolina Attorney General so no other customers get screwed over.

HIVC/Silver Lake has been a thorn in my side. I wish I never took them up on the free vacation that was offered. All I had to do is sit through a 90-minute presentation, so it sounded like a good deal. That is until I got conned by the salespeople. For over FOUR HOURS, my head was filled with dream vacations, perks, and benefits. All of it was a lie. I was so excited for the access to Disney Resorts, but that’s non-existent. I was told my family and I had access to a discount site for travel needs, but there were no discounts! All the airfare, hotels, etc. were cheaper on other travel sites. By far, the worst part is the 16.9% interest rate that I was told could be refinanced. Like everything else, that was a lie. That interest rate has DOUBLED the amount I agreed to pay. Then they have the nerve to increase maintenance fees on top of everything!

We are here to warn you and tell you why we have no desire to maintain any sort of relationship with Holiday Inn Club Vacations. Here are our reasons: During the sales presentation for their timeshares, they would not take NO for an answer. We had refused their offer many times. When we expressed that we wanted to leave, they offered another price even lower than the one before. They apply an insane amount of pressure. We were never informed that we had a window of rescission. We were rushed through the contract process. Wish they had that urgency and rush during the presentation instead of keeping us there for 3 hours. We were told to skim the contract as quickly as possible to assure we were getting the best deal.

Beware of Getaway timeshare promotions. They don't honor the time and date we choosed and they are refunded the money if they didn't accommodate stay for dates we asked. Customer care doesn't care at all. They are in a mindset of "take it or get lost".

When Holiday Inn Vacations pressured me into purchasing a timeshare, back in 2007, I was convinced I was making a good decision. Boy was I wrong. They only talked about the good things that come with a timeshare, which eventually has unraveled into lies. I was never informed about the many fees I would have to pay, let alone how these fees increase ALL THE TIME. This year I paid a combined maintenance fee of $3,400. When I saw how ridiculous my fees were, I tried to rent it out, as I was told I was able to. Since it is deeded to me, they told me it was an option. WRONG AGAIN! All they have done was lie to me and I no longer believe anything these disingenuous people tell me. I have given Holiday Inn too many years of my loyalty and they are not able to do the same.

Holiday Inn timeshares employ tricky people and provide a bad product! My husband and I got duped into a contract for a timeshare that has been a total waste! After being manipulated into buying this, we found out it was nothing like the salespeople described! We were told that for the number of points we bought, we could take 2 weeks of vacation every year. Since 2019, we have only been able to stay 2 nights at a hotel. If I just booked the hotel without the membership, it would have cost about $300, not the THOUSANDS that we are throwing down the drain!

This Holiday Inn Club company tricked me. At first an excellent service, everything very easy to solve. They book a tour which tries to sell their plan and they give you $100.00 cash back. But the problem is, if something prevents you from going on the tour, I want to charge you a fee. In my case they had charged me 285.00 and now they deducted another 630.00 from my card because I didn't go. I explained that my young daughter hit her mouth and cut her chair and cried all night and that's why she couldn't go. But so far nothing resolved and I'm leaving tomorrow.

I want everyone to know about the harassment and deceit I’ve been subjected to as a HIVC “owner”. In 2019, I attended a presentation and endured HOURS of a pushy, aggressive salesman. His attitude got worse with every offer I turned down. If I knew everything I was told was untrue, I would have kept saying NO! I had no clue that I would have to get a membership with an entirely different company to stay at the resorts I wanted. There are additional fees to book trips, which was never mentioned. The resorts are not exclusive as I was told. You can get the same rooms on travel sites for far less! The “luxury” units that were shown are NOT what I’ve gotten. The one time I have been able to use my timeshare was in Orlando and I wasn’t impressed at all. It’s only a few steps above a MOTEL!!

Deciding to purchase a timeshare with Holiday Inn Vacations Club was probably our worst decision. When we originally purchased our timeshare with these people, we were taken on a tour. This tour occurred in July in the middle of the day, so it was bloody hot. Side note, I am 71 years old and have type 2 diabetes so being in the heat is not good for my health. I expressed my frustration about the tour with the salesman, and he was so quick to dismiss my concerns and continued his spiel.

Holiday Inn Timeshares…How can I even start to explain the disappointment and stress I have had since purchasing a timeshare with Holiday Inn? I can start by warning people they employ slick liars as salespeople, and they just take advantage of people. We are a military family, and we take morals and honesty seriously and they make it very clear that they have no morals and no class. They did not let us leave till we accepted a deal; we knew we weren’t going to get out of there without accepting an offer. It truly is so disappointing how after declining multiple times, the salespeople they just wouldn’t stop, and they wouldn’t take NO for an answer. They use sneaky sales tactics and just darn right tricked us, they misled us into buying this. Holiday Inn should be ashamed of themselves for deceiving a hardworking military family.

Silverlake and Holiday Inn scammed me! I have had constant problems with them. When I was able to book a vacation, I was disappointed to find the “resort” that was booked looked more like a trashy motel! I stayed on the ground floor and had to use a chair as a door jam since the patio door would not lock. I cannot believe I pay maintenance fees for things to be broken and run down! After I could no longer travel, I told Silverlake that I wanted to sell my timeshare, as I was told I could. This is when I found out that the program I was told about doesn’t even exist. What’s worse is that’s how I purchased mine in the first place!

I stayed for my official work at Bangalore Holiday Inn situated at Racecourse. I had my guest came to my room and I asked for empty dinner plates to eat the food which he brought for me. The hotel said they will charge for the empty plates & I was having no choice but to pay the charges for empty plates Rs. 185 including taxes. This is absolutely a loot and do not recommend this hotel.

Holiday Inn Vacation Club timeshares are not what they initially sell you. Our family has had a horrible experience with their timeshares. What they told us at the sales presentation wasn’t all true and it’s been devastating. There were a lot of non-disclosures and misrepresentations that occurred, and timeshare ownership has not been what was promised. They promised a lifetime of lavish vacations which would include Disney properties, but it was all lies.

We used to be able to trust the name Holiday Inn, now we shudder with disgust. After using their hotels for years, they have lost all our trust. We received a call offering a “free” weekend vacation if we agreed to go to a sales presentation. It sounded like a great deal, so we went. We should have known it was too good to be true. The one hour we agreed to turned in to several hours of inaccurate information and numbers being hurled at us. Salespeople manipulated our emotions and used the fact that we wanted to save up to take our child to Hawaii after graduation against us. We signed on for a timeshare and booked our HI trip 10 months in advance. Because of Covid, we were unable to take the vacation. To date, we have not received our deposit back for this trip. Anywhere else we have looked to reserve a room, we cannot find availability. We are just throwing money away at this point! Thousands of dollars down the drain!

Buyers beware! Holiday Inn Club Vacations also known as Silverleaf Resorts has no respect for active-duty military, veterans, and first responders. They will lie and take advantage of anyone. My family purchased a timeshare thinking that this would be a fair deal. However, they are full of false advertising, no availability, endless harassment, and worst of all maintenance fees that constantly go up. They’re a predatory company. They will bribe you with all-expense paid vacations to reel you in that never materialize. They will keep you hostage for hours on end making supposedly better offers every time you say “NO!”

If you value your sanity, the last thing you should do is sign up with HIVC. My wife and I signed up in 2019 and have been horribly disappointed since. We had to deal with an extremely high-pressure sales situation and were not told the truth about what we were buying. Salespeople are really good about dressing up this product as a real estate investment. If we knew that we were not buying real estate, we likely would never have gone through with the purchase. The salespeople intentionally hid additional fees like maintenance increases, and fees to make reservations. They packed on the pressure by offering us deals that were only good right then. We had no time to think about what we were doing and were not aware that there was a 10-day cancellation clause in the contract. This investment has only become a financial liability! Holiday Inn salespeople only care about their commissions and putting hard-working Americans in financial ruin!

HOLIDAY INN VACATION CLUB PREYED ON US!!! Yes, we were the fish, and the sales representatives were the blood thirsty hungry sharks just waiting to attack. The timeshare salespeople took advantage of us, they truly don’t care about anything but the money going into their pockets. We attended a sales presentation only because it was one of the conditions of the travel offer.

My review of Holiday Inn Vacations Club is not a good one. They lied to me and my wife about the benefits of having a timeshare with them. They have consistently misled us about everything. The maintenance fees increase EVERY SINGLE YEAR and you’re stuck with them for life. Our timeshare with Silverleaf was paid off and we were happy with it but when Holiday Inn took over, things became terrible. The Holiday Inn sales staff snookered us into “upgrading”. They told us that our timeshare was practically useless if we didn’t buy more points. Since Holiday Inn took over, exclusivity was thrown out the window. Non owners book reservations and owners are often left with no availability.

We are writing this review today with the sole reason to warn people of the atrocious behavior and shady sales tactics that we’ve experienced since being owners of a timeshare with Holiday Inn. We were truly tricked into this purchase; the selling points the sales representatives used were all false and it was all one big bait-and-switch scheme. We received dozens of non-stop calls from Holiday Inn back in 2019, even when we asked to be put on the DO NOT CALL list, which is illegal to call people who request to be on the do not call list.

Purchasing a timeshare with Holiday Inn has been the worst decision we’ve ever made. The salespeople who sold us the timeshare made it seem as if we were purchasing something marvelous that would benefit us and improve our lives, but there has not been any type of benefit or improvement. There is no other way to say it, but we were tricked into this purchase. I wish we could say that this was all a dream that we will wake up from, but it’s just a nightmare.

I wish I could give Holiday Inn a lower rating. I can however provide some insight on how awful they are. My husband and I bought a timeshare with Holiday Inn under false pretenses. It was nothing short of a scam! They made it seem like buying a timeshare with them was something that would lead to us saving money but in fact it’s been a HUGE waste of money! With Holiday Inn Vacation Club we are paying $2,604 a year for the mortgage, $550 for the maintenance fees, and almost $200 for the annual membership fee and it is still not enough to book anything more than a 2-night stay! Garbage!

Very disappointed in Holiday Inn. We got coerced into getting a timeshare with them and it’s been an absolute let down. The main reason I bought into Holiday Inn was because they told me that with a Holiday Inn timeshare, I would have discounted access to Disney World and other attractions. It turns out Holiday Inn is NOT affiliated with Disney at all! Or any other attractions in the Orlando area. They just said that to convince me to buy the timeshare. The financial details were murky at best during the presentation. They left out a lot of information that would have prevented any reasonable buyer from purchasing their timeshares. They never mentioned the yearly Maintenance Fees would increase every year by about 6%. Potentially several thousands of dollars a year. They said it was a real estate investment that could be sold or rented easily. That is an outright lie.

Holiday Inn timeshares are pretty much a scam! My husband and I attended one of their timeshare seminars in exchange for a discounted stay at one of their resorts in Florida. We heard what they had to offer, and we eventually decided to buy a timeshare with them. Unlucky for us is everything they told us was either a lie, a half-truth or exaggerated. They called their timeshare and “real estate investment”. We believed we were investing in property, that could be sold, refinanced, or rented and that we could use it whenever we wanted. That turned out to be a huge mistake. The salespeople lied about being able to refinance it with a credit union! There are many fees they did not disclose as well!

The 90 min presentation took half a day out in the 100 degree weather. Wasted my time. Mears taxi sucked. It was in time to pick you up but we had to wait 2 hours in the sun for taxi to pick us and drive us back.

We purchased the lowest points to be able to go once a year for a week somewhere. First off, they lied telling us that there was only one yearly fee at the first of the year. There are 2. Approximately $600 on fees yearly. Then when you want to go somewhere, nothing is ever available unless you want to pay as a hotel price or book over a year in advance. There’s no way to get out it seems, except to ruin my credit and not pay. The exit companies are not easy to find and they have fees too or get a lawyer that I can’t afford either. Also, they told us if we want to we can transfer our yearly points to use for hotels reward points, well if you want to pay $200 to transfer you can. Out and out deception and taking advantage of innocent. If I could warn others, I so would. So trying to post different places to prevent someone else from being taken advantage of.

Proceed with caution when dealing with Holiday Inn. I thought for such a well-known company, they would a bit more honest with consumers. Unfortunately, that’s not my experience. I attended a “quick” presentation that lasted for HOURS! The whole time, I was pressured by 3 salespeople to buy a timeshare package. Not only did they pressure me, they lied about everything as well! I was told I could sell or rent points to others to help pay the mortgage, but it’s not that easy. I was rushed through the contract portion. I assume salespeople were aware that if I knew what I was really signing up for, I would have backed out. I really thought they were trying to break the company record for fastest contract signing! Even the fact that my heirs will be responsible for the payments if I die was left out! This reeks of an intricate, barely legal, highly unethical, SCAM!

Holiday Inn Vacation Club is a total RIP OFF! I hope this serves as a warning to anyone who stays at a Holiday Inn property or gets asked to attend a presentation with them. It’s robbery. I made the mistake of buying a timeshare with Holiday Inn and it’s been a horrible experience. I was lied to, and they sold the timeshare to me as if it was an investment property. They told me I could generate rental income. They violated truth in lending by not disclosing critical financial information. Maintenance fees have DOUBLED to $2,300 a year!

My disdain for this company runs deep. Holiday Inn took advantage of my wife and I and tricked us in to buying a timeshare. Neither of us expected that a reputable company like Holiday Inn would be so unethical that they blatantly lie to your face. We thought (based on what the salesman said) that we were making an investment since there was so much talk about how the value would always go up. We could rent it, sell it, or use it for ourselves. Selling is nearly impossible since timeshares do not actually have any monetary value. Renting requires extra fees on top of the several thousand dollars we have already sacrificed. Even using it is a nightmare. It’s nearly impossible to get reservations! Then they came up with a new system, took away our week, and converted us to points… costing thousands more! Points didn’t help with getting reservations, it made things worse. I’m done dealing with these crooks!

After staying at Holiday Inn hotels for so many years, I never imagined having such a negative experience with their timeshares. The first package we purchased supposedly did not come with enough points to be able to obtain reservations when and where we wanted. My wife and I ended up purchasing more to alleviate this, but it was a waste of money as it solved absolutely nothing. We’re never able to book anything no matter how far in advance with the exception of one instance which was during “hurricane season”, and that’s also when we found out that there is a $200 fee to make a reservation. And you guessed it, we had to cancel that reservation due to a hurricane. Why am I paying a mortgage monthly and maintenance fees yearly just to be forced to pay even more to actually use what’s being paid for?! All they have done is take money without giving anything in return. Paul and Carol **.

I wish I could rate Holiday Inn and their timeshares less than 1 star. While staying in a presidential suite in Branson Missouri, we discovered that the sheets were wrinkled as if they had been slept on and it was OBVIOUS that the sheets were not clean as there were signs of sexual activity from the tenant before us. What’s worse is that when we called the staff for new sheets, we didn’t get them until 2 days later. These are the kind of accommodations we were subjected to as “members”. As if that wasn’t shameful enough, we were invited to a “member meeting” the next day. These high-pressure sales meeting are an absolute sham. Beware of their lies and deception when they’re selling you timeshare. Their own salesmen didn’t know that they were taking over Silverleaf.

One of my biggest regrets is dealing with this shady company. Holiday Inn Club Vacations has done nothing but deceive me from day 1. I’ve told them that I haven’t been satisfied with my purchase and have gotten no help or relief. I wanted to take advantage of the buyback program I was promised during the initial presentation, but it turns out that there is no such thing! Now I’m stuck with a timeshare I don’t want because it’s useless when you can never book a vacation. Maybe if I had known how much this would REALLY cost from the beginning, I wouldn’t be in this mess. My salesperson lied to me about the price, now I’m paying 3x what I anticipated! The worst part is that I have to throw away so much money on something that I can’t even use. I have gotten 1 vacation since 2019 since there is never any open reservations. What a JOKE.

Holiday Inn scammed me, and I didn’t know until it was too late. If you’re ever offered a discount vacation, DO NOT TAKE IT. It’s a tactic to force you into a presentation so they can sell you a timeshare. They’ll make it sound like they are giving you the world for a “reasonable price”, but it’s all fake. I was sold on the promise I could vacation at any time, but I can never find a reservation! They pointed out how much money I would save by buying into their system and it made sense in the moment. That is until I looked closer at the contract they rushed me through and found out that I’m responsible for about twice the amount I agreed to. I’m not sure how they could get away with this, but I am making it my mission to make sure people know what type of business they do!

Holiday Inn Vacations is guilty of ELDER ABUSE! At an owners meeting, they trapped my husband and I into an additional contract by saying we were getting an “upgrade” which is all non-sense. We are now stuck with TWO timeshares!! They’re making us pay TWO maintenance fees. They knew what they were doing by deceiving us, they only care about making a buck. SENIOR CITIZENS BEWARE!!! This isn’t the first time you hear of Holiday Inn bamboozling seniors! Pressuring owners and potential owners has become a common practice and they prey on the elderly! Anytime you stay at their resorts they constantly hound you to attend the owner's meeting…all to get you to cough up more money! It’s sad to see what Holiday Inn is doing to folks. Tell your friends and family to stay away from them! We’ve been owners since 2007 and I can assure you that Holiday Inn isn’t what it used to be! STAY AWAY and DO NOT buy a timeshare with them!

Liars, thieves, swindlers, and crooks. That’s the only way I can describe Holiday Inn Vacation Club. I originally said no to the timeshare and walked away because $100k is insane for a vacation package. Three men followed me saying I already committed so they’d work on the price and went so far as saying if I left, I’d be “in trouble”. They brought the price down to an astonishing $12.5k and promised I could refinance and bring the payments down, but no banks refinance timeshares. They sold me on access to Disney and Universal Studios, which is nonexistent. There were supposed to be tax incentives too - those never came because they do not exist either. Everything we were told was a complete misrepresentation of facts. Down to making reservations. If you think that you can actually go somewhere with all that money you waste, think again!!

While making a Holiday Inn Express reservation I was presented a verbal offer for a three-night stay at a Holiday Inn Club resort for $199. Further, I would have my money returned after attending a time-share presentation. I am a travel writer and thought I would use this offer/opportunity to experience a time-share presentation and review the Lake Tahoe resort.

I have been an owner with Holiday Inn Vacation Club for just over a year and I can tell you it has been one of the worst, most infuriating experiences of my life. I agreed to listen to a sales pitch in exchange for a “free” vacation. From the start, I was VERY explicitly told that this was NOT a timeshare since there are points rather than being tied to a property. From there, I was only told more lies. I was told all about how easy it would be to make reservations and even promised I wouldn’t have to pay any more that my monthly payments to make one. They hid the fact that there are fees to book… and that’s IF you can even get a reservation!

After dealing with Holiday Inn since 2014, I can tell you it's an experience that I wouldn't wish on my worst enemy. I have been lied to at every turn. The first salesperson I dealt with said I was not going to be buying a timeshare, but a deeded property. I was also promised the ability to own a property at Disney World, come to find out there are no properties there through Holiday Inn. The maintenance fees go up every year and I'm expected to continue paying them, even though we can almost never get a reservation.

The best thing you can do for yourself is RUN away from Holiday Inn (and probably any company that’s similar). I wish I would have. I was sucked in when I was offered a $199 4-day vacation. When I arrived, I saw they pulled the old “bait and switch”. I was promised a 5-star resort but got a rundown, low-budget hotel. There was a requirement to go to a presentation, so I did. I spent the following several hours being lied to about exclusivity, perks, the value of the “property” that I’d own, and more. Nothing that the salespeople told me turned out to be true.

After being an owner for a number of years, I'd like to leave a good review of my experience with Holiday Inn. The reality is, I simply can't. Buying a timeshare with them was possibly the worst decision I've ever made. I made the grave error of believing sales reps that are only out to make money. I was told this "investment" would be able to be refinanced by a bank for better interest rates.

In Sept. 2021, I bought more points with sales per Robert ** who told me he had inside info that I will be able to use 20% of my points to pay for all maintain, starting in 2022. Told not to tell anyone. Now when I call told not true…. Please beware of this major scam by this evil sales person.

Liars, scammers, and thieves. Those are the only words that come to mind when I think of Holiday Inn. When my granddaughter and I bought a timeshare, we did not know that promises of dream vacations would turn in to a nightmare. What we bought was described as an asset to be handed down to our family, which is the biggest reason we said yes. There would be rental income to help us with the fees (lie), and we could still vacation FOUR times a year (another lie)! We had no idea about the extra fees to book a reservation just to use the points we ALREADY pay for monthly. In fact, our payments are higher than we were told they would be. When we signed the contract, the salesperson told us to refinance at a bank to get a lower interest rate and bring the payments down. They had to have known that no bank will do this. Everything they sold us on was a lie!

Well they told me I could go anywhere at any time and save money which is not true. Well they told me I could go anywhere at any time and save money which is not true. My nieces and I were going to Memphis for our birthdays and we could not get a room. They said they were booked. Anyway I finally went on either Expedia or Travelocity and got 2 rooms 3 blocks from Beale Street and the hotel I tried to get thru them that was already booked up. And it was cheaper. I have been paying on this thing since June 2014. They take it straight out of my checking account every month. I have paid over $12000.00 already for a $8800.00 place they said. Plus the fees that go along with it. Membership club dues I just paid and the maintenance fees which go up every time. I am a single senior now and living on a very fixed income. Don't waste your time purchasing!

I stayed at Holiday Inn Wilkes Barre East Mountain in Aug 2021. Priceline had booked 2 reservations which was immediately noticed by the GM Jerry **. He stated he would cancel the one erroneous reservation. On my way out I asked if he had processed the cancellation in which he confirmed that he had. Since my stay my credit card company has been disputing the second reservation which I was told by the front desk employee Tia that Jerry ** never canceled the 2nd reservation. In six months since my stay, Jerrry ** the General Manager who checked me in and out has not returned one phone call and sends me to voicemail. IHG guest relations wasted my time by just putting my issue back to the hotel manager which is Jerry **. Besides the fact that the room was filthy, didn’t have any amenities like fridge or microwave. Oh and a little girl almost drowned in the pool the first night

My husband and I have been dealing with Holiday Inn Vacations since 2019 and are fed up with the entire company! All of their salespeople should be fired for the blatant lies they tell to trick people in to buying a timeshare. We were convinced by our saleswoman that we were buying a piece of property, and for the price, it made sense. There was no time to think about what we were getting in to. Everything was rushed since the deal was “only good for that day”. Naturally, even once we agreed, they kept leaving information out. We had no idea how much we would actually end up paying after the 10-year loan was complete.

Learn from my mistakes and get away from Holiday Inn. If they call and offer you a cheap vacation, do not take it. That’s how they get you in to presentations so their soul-less sales staff can harass you until you sign on their fraudulent contract. We were told that they only needed 90-minutes of our vacation, but this ended up taking 5 HOURS.

29 Dec 2021, Holiday Inn Club Vacations is a JOKE! Their sales staff are liars and manipulators. I hope others don’t get trapped as my wife and I have. We took a trip in 2017 with our 3 grandkids after their father, our son, passed away. My wife was also recovering from a major surgical procedure. When we checked in to our room, we were informed that we had to go to an update meeting, so we were aware of changes in our ownership. Before going to our room, we sat in the meeting with our luggage and met with our saleswoman. She spoke quickly so we wouldn’t pick up on important information and did the same when the contract came so we did not have time to ask questions. We were never made aware that with an upgrade, our payments would be double what they were before.

I called to see about room rates at Holiday Inn in Las Vegas, Nevada, and accidentally got ahold of HICV, Holiday Inn Club Vacations. They offered me a room a block off the strip for $199.99 BUT, the room could be free if I go to a presentation for an hour. I agreed. I can do anything for an hour. I got to the presentation and their first question to me was “Are you here for the 120 minute presentation?” I said, "No. I’m here for the 60 minute presentation." The guy said “that’s the second person that told me that.” Anyway, I had to spread some of my Mother’s ashes and get to a show I already had paid for tickets to, so I just didn’t have another hour to give them. They told me that if I went to the presentation I’d get my $199.99 back in cash and if not, then I’d pay $199.99 for my room. Well they lied on the phone! Told me I was it was one hour long on the phone, then two hours long in person.

While free and cheap vacations are tempting, do NOT accept those offers from Holiday Inn. That’s how they trick you in to wasting your hard-earned money on a useless timeshare. My wife and I took one of these vacation offers and stayed at the Orange Lake Resort in FL. The first part of our required presentation was great. The salesman took us on a tour of great rooms and amenities, like the lazy river, on a beautiful property. Once the tour concluded is where the problems started. We were initially offered a $30k package, I told the salesman there was NO WAY that would happen. For almost 2 hours, he kept throwing deals at us, clearly not understanding what “no” meant.

We were sold a Holiday Inn Club Orange Lake Resort timeshare. What a scam. $20,000 gets you nothing but lies about what you can do with your points. It bought us nothing but heartache and debt. They make all types of promises they don’t keep. Steal your hard earned money. We haven’t even been able to use the timeshare ever because we don’t have enough points. They say... "If you buy another $20,000 worth then you will". I pay maintenance and taxes on this property and I’ve never been able to use it. Stay away from this deceitful disgusting company!!!

Orange Lake's timeshares are useless. They offer you passes to Disneyland and Universal Studios, tell you lies about what you can do with these timeshares, they tell you that you are buying real estate when you are not, and scam you with fees by twisting the words in the contract. If they tell you that they are easy to book and there's always availability, they are lying to you! If they tell you that it will make travelling more affordable, they are lying to you! If they tell you that it will pay for itself when you are not using it, they are lying to you!

Don't get swindled by Holiday Inn! I got an offer for a 3 day free vacation, but it was contingent upon me sitting through a presentation. My 1-hour appointment turned into 5 exhausting hours of salespeople roping me into making a purchase by lying about everything that was being offered. The salespeople told me that I was buying property and used words like "mortgage" and "deed". What I actually bought were points. I was happy about the ability to pass this down to my grandchildren, but I learned that they, also, be responsible for the fees, I was angry.

Holiday Inn Vacations are simply heartless! In 2018, my wife and I were visiting the Orange Lake Resort as my wife had been offered free Disney World tickets to attend a meeting there. At the time, my wife was very ill (diagnosed with a disease that had no cure) but going to Disney World was a dream of hers, so we made a very long drive from Houston to fulfill her wish. We waited over an hour before we met with one of their employees, and it immediately became a very pushy sales pitch. I told them over and over again we were not interested due to my wife's health, but they used that against me and made me feel guilty that I wasn't giving my wife amazing vacations while she was still alive.

Holiday Inn Vacations is a SCAM. Since we were already owners, we got invited to an owners update meeting in 2019. The rep that approached us said it would be a quick update on new locations and features. It was really a tactic to lure you into a new sales meeting. We hope no one else falls for this, if you do, you’ll be pressured and lied to for hours. This is a list of some lies and omissions that came out of the “update meeting”:

We are an elderly couple that bought a timeshare with Orlando Breeze Resorts. We were promised what we thought would be our legacy: a place where future generations of our family would continue to create memories! What we got instead was a disappointing mess: aging, and neglected facilities, a company that shows bad faith at every turn, and a business model where the only consistent thing is undisclosed hidden costs at every turn. If you ever go to Orlando Breeze, know that every salesperson there cheapens the meaning of 'truth' and 'integrity.' They use psychological games, and intentionally misinform you with gross exaggerations so they can get you into debt with their aggressive sales tactics. They are very smooth, and they have to be: If full transparency were given, no one would ever buy their timeshares. Save yourself some time and assume that everything they promise you is wrong.

HICV swindled me! I got roped into a presentation while shopping at the mall. There was a booth offering Six Flags tickets, along with gift cards in exchange for 30 mins of my time. Those 30 mins turned into HOURS of my day. The salespeople were relentless. They knew my husband was on a fixed income and I was constantly working overtime to make ends meet but they lied and told us that if we bought a timeshare, we could use it for extra income by renting points out.

This review is for anyone considering buying into Silverleaf or Orange Lake or Holiday Inn. They begin by offering you something for free to attend a short presentation. Once you arrive at the so called short presentation, it is anything but short. Be prepared to have four to five hours of your time taken from you. They reel you in by asking questions to connect with you. More than likely it’ll be a dream vacation that you never thought you could have. They sell you on a false dream by having you purchase points.

I contacted the Crowne Plaza Resort Asheville in North Carolina as part of a trip I'm planning. The reservationist offered me 500 reward points in exchange for listening to a promotional offer. I agreed to listen. I was redirected to an "Alvin" from an organization I later found out was not associated directly with the hotel, but with the Holiday Inn Club Vacations group in Florida. I had no intention of signing up for any travel packages, but I was convinced to surrender my credit card information despite my resistance, as I thought it was part of the process for getting the 500 reward points. I was then billed $199.

December 2019 Holiday Inn Club Vacations reached out with a $199 (upfront) 4-day, 3-night offer that expired in 12 months. 60 days prior to expiration, still in the midst of a world-wide pandemic, I requested an extension. It took multiple conversations to avoid a $100 (12 month) or $50 (6 month) extension fee. Today, unemployed and unable to qualify for the get-a-way, I requested a cancellation. They were nice enough to waive the $20.00 cancellation fee, but it’s still disappointing that a company is willing to make $200 off their customers for doing absolutely nothing. I have used them exclusively for travel accommodations over the years, despite the occasional reservation or room issue, and that loyalty didn’t matter in the least. Therefore, I will cash in my IHG reward points and never use them again. Holiday Inn’s loss (made a buck, but willing to lose ten in the process) is now Hilton’s gain.

Not one thing about my stay in Valdosta Georgia was positive. We checked in at 9 p.m. on 7/16/21 into a hotel that had trash all over outside and a lobby FULL of very loud people. After 14 hours of driving all we wanted was food and a bed. We dropped our luggage and went down to a filthy restaurant with only one family w/ 2 young children & 5 dirty tables. We ended up saving ourselves after standing there for 5 minutes with the waitress at the back table getting silverware together for the next day.

Do not be fooled by the lies that Holiday Inn Vacation Club will tell you. Our contract started with HIVC when we were lied to about attending a short 30–45-minute presentation on day one of our vacation. This short presentation lasted well over 2 hours! The meeting started with intense, high-pressured sales tactics to have us buy. We hadn’t fully checked in when we were bombarded with pushy salesman wanting us to buy something we hadn’t even had the opportunity to enjoy yet.

They made it sound so easy and affordable to take multiple vacations per year. They were very good at making you believe you weren't buying a timeshare, rather you were buying these points, points that could be used just about anywhere and anytime. Soon as we purchased COVID hit and we have seen nothing good by being with the company. If anything we have lost money. We've spoken to the company regarding and they honestly do not care they're just wanting to know if they can sell you more. It's so frustrating! I really wish we would have had time to think a little longer because we definitely would reconsider!

I don't normally write reviews but I would not recommend this company to anyone. My family and I have gone through so much and have reached out to the company to let them know. All while still trying maintain our payments. WE've had enough! We are throwing money away that we don't have because if we don't pay they hit our credit. We cannot even vacation there is no way we should be bonded for our entire life without any additional options for owners. WE are going through a divorce and having to work through this is causing so much extra. We can never get a response from upper management. HAlf the time the rep has no clue what they are talking about. CAn't even sell the property because they're going for Nothing!

I was not able to use the timeshare because Covid-19 came into play in March 2020, I only had the timeshare a few months, which began in January 2020. Shortly after my daughter became ill and I've been caring for her during her recovery and helping her financially because of so. The timeshare does not care what you have going on. They just want their money. They never offered me anything during COVID and wanted their payments on time. I have struggled trying to maintain but this was probably the worst investment because I have continually been paying and can't even vacation. Like why am I paying so much on a property thousands of other people are at especially during this mess with COVID.

Holiday Inn Vacations are the worst liars we’ve ever encountered. We purchased a timeshare based off misinformation and lies. The initial presentation was in Myrtle Beach. After we declined offers several times, we got an “exclusive” offer to visit Disney World. For $950, we would get free tickets to Magic Kingdom and another park and a stay at their Orange Lake resort. The only catch is we also had to attend another meeting. 7 months later, we went to Florida for our vacation and attended a one-hour presentation that lasted 6 hours!

We were told that our level of points was more than enough to book vacations at all of their resorts around the world, but when we went to book a vacation, we realized it is not enough to do anything. Once we saved up points to go on a vacation, we have had lack luster experiences at the resort. We had to pay extra for any experience/amenity at the resort, like an inner tube for the lazy river that is advertised as their great experience. There is no towels at the pools, there is no trash service, so you must bring all your trash out to the dumpster yourself. You have to leave the rooms clean or be charged a fee. We find ourselves thinking what are we paying annual fees AND booking fees for? Worst investment. It's literally draining us.

DO NOT PURCHASE FROM HOLIDAY INN! You can just go through any website and get a way better deal! Our nightmare with Holiday Inn began in 2011 when we received an offer in the mail for a discounted stay in Orlando if we were to attend a not-so-brief presentation during our stay. Due to the constant pressure applied, we felt that we had no choice but to make a purchase so that we could leave this presentation. They went through the paperwork so quickly that we could not even look over the page before the next one was forced in front of us for our signature.

I was talked into this timeshare as a way to replace a previous timeshare with Holiday Inn Club Vacations. I was unable to use the previous timeshare because "I didn't have enough points", so this was supposed to solve that problem. I wanted to cancel the previous timeshare since I could not use it, but they did not allow that. Their solution was for me to upgrade. I have not been able to use the timeshare. Either the properties were closed due to COVID or the amenities no longer offered at the properties as they did begin to open. Plus, they are requiring masks, which I will not force my daughters to wear. That is not a vacation.

On April 17th 2019, my wife and I attended a sales seminar with the Holiday Inn Resort group at the Myrtle Beach, South Beach location. We agreed to attend the seminar with no intention of purchasing anything. Their agreement was to attend the hour and thirty minute demonstration of the property and to learn how to become a member of the Holiday Inn Vacation Club.

This is a huge selling tactic that your salesperson will try to win you with, DO NOT fall for it!!! We trusted Holiday Inn and they trapped us in a contract that we can’t get out of! The primary reason we purchased with Orange Lake/Holiday Inn is because they told us how we could enjoy vacations for decades and if we ever wanted to sell, we could easily do that at a hefty profit. Welp…there is no resale market, nor does the timeshare have any value! I was mortified to find I could have bought Orange Lake on eBay for ONE DOLLAR!

We’ve been thoroughly unhappy with our decision to purchase a “property” with IHG. We’ve been deceived, underinformed, unable to secure times for the properties we’ve attempted to use, and generally been led to believe that if we just upgrade our membership things would be exactly what we wanted. Well, we’ve paid for vacations and didn’t even attempt to use IHG, because the exorbitant prices required, lack of properties available, and lack of desire to deal with their salespeople to fix this issue. We were told twice when speaking to someone about reservations that they didn’t sell anything less than 30,000 points and it made no sense that we only have 10,000.

My wife and I went for the "Tour" today, It was very manipulative high pressure sales, even trying to turn us against each other. Manipulating and twisting numbers to push a sale. It was very uncomfortable. DO NOT GO.

We would not have so much credit card debt if we were not paying 5,000$ a year to something we can't use, we were told it was an investment and when you can't use it. Just bank your points (never told you had to pay for that too,) we had to let RCI go. Never told that was something that was an additional fee every year... coming up with a 1000.00 & right after Christmas is always fun. We have to play the debt shuffle game because of this "investment". In no way shape or form would we have ever signed a contract at 18% interest. We wouldn't have signed it if it was over 8%.

After many years, I cancelled my IHG membership (the chain that owns the Holiday Inn brand). I had an issue with a hotel back in April 2021 where my reservation was cancelled. The Holiday Inn employee was inappropriate and so was one of the guests and I called the sheriff's department and filed a report. The front desk lied to the deputy when he was going to issue a citation to the guest and told him that they "did not know me" and I had "no reservation."

To anyone even thinking about buying a timeshare, DON’T! We bought into this scam originally because the sales staff of Silverleaf timeshares made us believe we were spending too much on yearly vacations. They said that for a small monthly fee we would save thousands on Vacations. What they did not mention to us was how high our interest rate was going to be. They did not tell us about our mandatory yearly fees & certainly didn’t mention they go up every year... Sounds bad already, but there is more.

We “won” a free 3 day stay at the Silverleaf Resorts in Sheridan, IL at the Kane County Fair. They explained we would need to sit through a 30-minute presentation, and we would receive a gift for our time. 30 minutes turned into hours of high-pressure sales pitches from MULTIPLE salespeople despite our declines. We were held captive at the table until we purchased!!

There is only one word to describe my experience with Holiday Inn -- torture. Imagine experiencing the most intense & severe pain throughout all your body and then having to continue to be subjected to that for 4-5 hours. I suffer from Chronic Regional Pain Syndrome (CRPS), a disease that causes me to be in intense levels of pain 24/7, which has impacted several aspects of my life and forced me into early retirement. I use a wheelchair and it is not hard to see I need certain accommodations to feel comfortable.

Well last year my husband was hospitalized due to COVID. I had just lost my job that we actually had to sell stocks to cover some bills causing us to be behind on our payments. I reached out to the company to let them know what we're going through and they had no care in the world. They never offered any assistance unless we could set up automatic payments. That was not possible for us because we're down to nothing. I just don't feel like as a company they are servicing their clients in a meaningful way. I would not recommend purchasing any more properties with the company.

In 2017, we received a postcard in the mail offering us a free 3-night stay at one of Holiday Inn’s resorts in Galveston, TX. We arrived at the meeting and were paired with a salesperson after a 2-hour sales presentation. When he gave us the price of ownership, we were shocked and told him that there was no way that we would be purchasing.

I was out of work due to COVID, just as I'm sure a lot of people were as well. Because of so it caused me to behind on a few bills just to try and keep up with these payments because they will send you to collections soon they don't receive a payment. It's a shame the company had nothing in place to help clients whose income was affected. When I called letting the customer service agents know I had lost my job they never opted for any programs or offers the timeshare could do to help me out at this time. This is coming from someone who has tried to maintain payments but yet I have never had the opportunity to even use the property. SO you could imagine my frustration.

Paying the monthly fee on time every month for something we don’t use is definitely putting us in financial hardship. We had another child almost a year after purchasing it. With the 9 months of being pregnant, and the healing afterward and not being able to travel with an infant at the time, we never used it. And with COVID starting soon after our third child was able to travel. Financially this is draining us and we have grown as a family meaning our expenses have increased. The timeshare pretty much doesn't care what you have going on in your life. Last year we were even charged normal fees although we pretty much were told not to travel and beaches and such was closed. We were not happy about that. No assistance for owners.

Our nightmare with Holiday Inn began when we accepted their offer of a free trip to Orlando if we were to attend a short presentation while there. Since we had our children with us, the staff assured us that they had an onsite daycare where we left our 2 older children since we believed this would take around 45 minutes. At the presentation, we were told that this was a real estate investment that would build equity, could be resold at a profit, and could be rented out to friends, family, or others and provide a rental income. Multiple times, we told the staff that we were not interested and turned down their offers. After 3 hours of this, our daughter was getting restless, and we tried to leave to check on our other children.

Since purchasing in 2008 I have yet to be able to use my designated week and unit. In 2017 I went to a meeting in which they told me Holiday Inn had purchased the resort and that if I wanted to be able to use it and any of the other resorts Holiday Inn had I would HAVE to switch to points. I made the switch reluctantly as the timeshare was not something I made great use of and still do not and cannot. Somehow I also ended up with two properties instead of merging the properties to just have one.

This experience has been such a disappointment to us. In fact, it has hurt us financially, emotionally and we feel ashamed that we allowed the deceitful staff to persuade us to sign up for this simulated ownership. These conniving individuals told us of all the wonderful benefits that we would have by owning with Orange Lake such as using any RCI property and the numerous resorts and locations to enhance our vacation or use our points for cruises and airline travels.. We tried and tried to book a vacation to no avail.

After five years of making complaints, we were finally approached by Wilson Finance about refinancing the loan on our 2014 purchase. The original loan was financed by Wilson Finance as part of the contract, however, we were assured we would be able to get a better interest rate with our own lender. Upon finding that lenders do NOT loan on timeshares, we immediately began contacting Holiday Inn about the outrageous interest of 15.65% on $18,662.00.

Holiday Inn Club Vacations was properly notified by way of Cert. of Death that Account Holders have passed away and, there is no longer any interest in utilizing the property. This process was initiated in regards to three other Time Share management companies. All of them have formally acknowledged the reality of their respective-agreements and, contracts have been foreclosed, terminated, ended, A 3-year personal extension was provided by one Firm. Unexpected, appreciated.

We had been owners with Silverleaf for about 20 years when we were contacted by Holiday Inn and informed that since they had acquired the company, we needed to attend a meeting to update our ownership. At this meeting, we were told that the property that we owned had very little value and that we could increase the value of our so-called investment if we were to upgrade into the Holiday Inn system. After more than 5 hours of their high-pressure sales, we felt that we had no choice but to give in. Since they never told us about what the additional cost of this purchase would be, we were shocked to receive a bill for more than $1,700 for maintenance fees! We have tried to resolve this directly with Holiday Inn, but they have no interest in helping us. Stay away from this company!

I am paying for something I cannot use. This money could be used to pay for something else. I have student loans that I could pay off. Also, the money that I am/have paid could actually go toward a vacation or other expenses. They are getting ridiculous with the fees. You go to the resort and you realize you're not getting what you paid for. When I called the company to discussed with one of their agents and was told I would have to sell the property. This is insane. They are the worst company to be tied to and it's not even worth the amount of stress and the ability to Never use it.

We first became associated with Holiday Inn Vacation Club when we were offered a gift card if we were to attend a 2-hour meeting at their Williamsburg resort. When we arrived, we were shown 2 hours of videos before being given a tour and finally, sitting down with an employee. At no point during this meeting was it disclosed that we were purchasing a timeshare. We were led to believe that this was a hotel membership; had we known it was a timeshare we never would have agreed. This omission continued through two additional meetings that we had with their staff at two totally different locations! This is clearly a company-wide problem!! Imagine our surprise when we started getting bills for things like mortgages and maintenance fees! This has created such a financial hardship for us and we have no idea how to get out. We have tried reasoning with Holiday Inn, but they have no interest in helping us.

In 2015, we won a contest that awarded us a weekend stay at The Ridge Tahoe if we attended an hour-long presentation during our stay. Much to our surprise, this was not an hour long but more than 3 hours of intense sales pressure. We specifically asked to see numbers regarding what owners had been billed for maintenance fees in the past so that we could see what the increase had been over the years. To this day, they have never answered that question or told me why these are not fixed costs! When Holiday Inn took over, it just got worse! I had to email their employees SEVEN different times over a 12-month period before we could figure out how our new membership worked. I have NEVER interacted with a company that is more unprofessional! This purchase has been a complete headache from the beginning and is totally unusable for us, yet Holiday Inn refuses to let us out of this obligation.

My husband and myself have been overs almost 15 years and have enjoyed it for the most part. We've had a lot of different things sprung on us and now it's affecting our finances. I'm just like everyone else in the world. Well in December 2019, my 93 year old mother who has dementia came to live with us after being abused by her husband and that has really changed our lifestyle. It restricts our ability to use the timeshare at all for an indefinite amount of time. Her care is also taking a toll on our finances. With the pandemic, my husband's business has reduced and the payments are near too impossible to make. We are struggling to make our home payments and bills each month. No one can predict how long this will last. During our "resort update", we told our rep we couldn't keep up with paying maintenance fees at the end of the year. The communication is horrible.

We were visiting Myrtle Beach in 2018 when we were offered a free dinner if we attended a 90-minute presentation with Holiday Inn. During the presentation, we were pressured by the staff to make a purchase for hours. They kept telling us that not agreeing to their demands meant that we didn’t enjoy vacationing and didn’t want to pass down a valuable investment to our children. Finally, we gave in and the staff rushed us through the paperwork signing as fast as they could. We never had the opportunity to review the paperwork! It wasn’t until after that we learned about the endless fees, the increasing maintenance fee costs, or that we could have had the opportunity to cancel for a few days after we signed. Holiday Inn and their employees have misled us from the beginning and have been unwilling to even help us with this when we have reached out! What kind of company is this?

We are both suffering from chronic medical conditions. My husband has a heart stent and both of us have diabetes, hypertension and sleep apnea which requires maintenance medications, lab tests, medical equipments and doctor follow-ups every three months or as needed. Despite having medical coverage, we had still been trying to pay hicv timeshare mortgage with our Heloc loan and credit cards that also carry interest rates. This is been very hard on our income especially since covid came into play the company just need to have better alternatives for owners. We don't know which direction to go with this.

I was on vacation in Myrtle Beach with my daughter when I was approached by a Holiday Inn rep. He asked if I were willing to go to a short Holiday Inn presentation, after which I would receive complimentary tickets to a local attraction. I tried to say no, but he continued to pressure me into attending, so I finally relented. I should have known the sales pressure would be worse at the presentation! When I arrived at the presentation, the salesperson that I met with started telling me all about the benefits of being a timeshare owner.  

Anytime I used it was one bad experience after another. Outdated furniture, loose and broken floor tiles, broken blinds. I have called many times and haven't been able to speak to anyone and left plenty of voicemails that were never returned. I haven't enjoyed a vacation I've taken. I lost everything in the hurricanes and am still having to pay for something I don't use and is full of rude people and awful rooms.

In 2018, we booked a vacation with Holiday Inn that we were told was fully refundable if we attended a sales presentation during our stay. Upon check-in, we were informed that if we did not show up for this presentation, we would be charged additional fees for our stay. When we arrived, we immediately told the sales representative that we were only there so that we could get our refund. We were kept in that room for over 4 hours! No matter how many times we said we needed to leave, they continued to press hard for us to make a buying decision. We finally told them we would accept their offer as we felt that we had no choice!

Since purchasing this timeshare I have noticed that my realty taxes have gone up. I haven’t had enough point to book a week or more stay and at the presentation they told me that my 50k points would cover 1-2 weeks stay at any resort. That was very untrue. Can I get out of this? I don’t want this. Someone get back with me as soon as available please.

It has definitely become a financial hardship and a bad topic for discussion in our family. We would not have the financial stress, or strain on communication in regard to timeshare, if we no longer owned it. We have lost the desire to use the timeshare and have never used the membership. We will continue to stay with friends or a hotel as we always have and has been great. We don't have to make reservations based on availability or days of the week to save points.

We made a purchase of 50,000 signature points in 2019 which were not supposed to cost us maintenance fees. This is untrue as the maintenance fees are $300.00+ per year for these signature points. Buying these signature points was supposed to put us at the Signature and Elite level which would allow us to book reservations easily, when and where we want. This isn’t true either as when we have attempted to make reservations there are only certain resorts with Signature rooms and often enough, regardless of this level, there is nothing available or we would have to pay more fees to have enough points to simply use a few days.

We first became involved with Holiday Inn when we received a call inviting us on a 3-night trip to Las Vegas for $200. We excitedly booked this trip since we had never visited the city. When we arrived, the rooms were musty-smelling, moldy, and seemed like the worst rooms available. We were also required to attend a sales presentation as a part of our stay.

Holiday Inn club vacations has been unfairly reporting inaccurate information on to credit bureaus by reporting delinquencies on credit reports when in fact I asked that payments be deferred until further notice during the beginning of State downs. Their business offices were closed as well as all their resorts starting March of 2020 so customer service failed to accurately accommodate our request but stopped payments from their end like I requested.

I've had a number of issues with this company. One of the issues was that some of the resorts are not disability friendly. On stays at different resorts, at one facility there were no disability access ramps or elevator access for people with difficulty walking stairs. At another resort facility, when the reservation was made a request for a special accommodation was noted for elderly in group. When we arrived at the assigned unit, it was one of the furthest units away from amenities. The entry to the unit was on an unpaved walkway where one of the elderly persons fell walking to the room. We're paying Paying the large monthly payments and maintenance fees and the customer service is horrible!

We have gone driving to Texas and went to a Holiday Inn, and we could not get a room, because they told us we had to make a reservation. We also told me that we were members if we could get a discount, and they told us no. We had to go to another hotel to spend a night. So we could continue our trip to Houston. So we will never fall for another timeshare since those salespeople lied just to make a sale. When we are free there is no place to make a reservation to the places we want to go. We rather pay for a hotel and who knows it will be cheaper.

Purchased a package on 2019. The package expired in 8/2020. We already had plans for our vacation in 2019 and had planned to use vacation in early 2020. We paid the $249 deposit and we were very excited for the trip knowing it was a timeshare. Then COVID hit and changed our world. Due to COVID I was forced to file a Chapter 13. They are refusing to refund the deposit even though the situation was out of our control. I would still love to use but since I can't purchase the timeshare they have disqualified me from the program. I have been using IHG group for over 5 years and use them on every business trip and are a Spire member and have been for the last three years. Guess I will be looking for a different hotel group to stay with.

We have ONLY had issues since attending a promotional meeting with Holiday Inn. The day we went to the meeting the front desk attendant was so overly rude that the sales team gave us free vouchers and an extra 50k points to help alleviate the terrible experience. After being treated rudely we then waited 45 minutes AFTER we were scheduled to be there. We were then held for another THREE hours for the tour and presentation. We ended up purchasing 50k points but no one explained the maintenance fees and when they would be due. Because we were not informed about the maintenance fees, when we received the billing we had to pay them in installments at a high interest rate.

I hate to admit to falling victim to such a shameless ploy in which Holiday Inn promotes the deception of sales through its resorts. The typical scenario: Upon arriving at the resort to check in, I receive the key and other check in information at the first counter and then am told to go across the room to another counter to get my parking pass. At which time the attempt to incentivize you to attend the sales/upgrade pitch begins.

Our initial experience with Holiday Inn was deceitfully pleasant. We were required to attend a one-hour presentation as a condition of booking a discount trip. We were told about the amazing benefits to ownership, but strangely, there was no mention of any negatives! When we finally agreed to purchase, we were quickly rushed through all of the contracts and were not given the chance to review anything that we were signing. As such, we were extremely surprised when we received a bill for thousands of dollars in the mail. Much more than what we were originally quoted. Be careful, they are not truthful with customers!

The high monthly payment and high annual maintenance fees make it impossible to keep ahead after the rough year we just had. The company is in no way trying to help those like myself who have been experiencing a hard time. My daughter had recently had knee surgery and will need a second surgery; the medical expense and physical therapy has been costly. Her car is not working properly and she will need to replace it. She currently have an estimate of over 90,000. in financial debt including student loans and credit debt. I am currently helping her to take care of her two sons. Honestly, we're out of options and don't know what to do. We cannot pay but the timeshare is not offering assistance.

I am currently out of work, still obligated to pay for something I am not able to use. I had to pay for my own vacation, even though I have a timeshare. I went away twice and book my hotel thru another agency having to use so I end up spending more money. I try to book three vacations with Holiday Inn or RCI. All three times was unsuccessful. I had to book with another site for example Marriot or Booking.com. I am not able to get the location I want or the unit size I need. Now with Covid going on I won't be doing any vacationing and they aren't offering any relief programs.

We have not been able to book when we want, where we want most of the time. You can forget a nice beach resort unless you book way out in advance and for us personally with the kids' schedules it is unrealistic to book that far out. The couple times we have used it the rooms were not the cleanest and it was either Orlando, FL or Branson, MO for example the air conditioning was leaking and soaked the carpet. They had to send a repair person to fix it and the carpet was wet the whole time and stinky. Also, we weren't able to use the resorts during this pandemic obviously but the only help they offered was to stop payments for a while but they said it would look like we were delinquent on payments on our credit report and that they would have to report it to the credit agency. What kind of help is that?!? We're over all of it at this point!

We attended a sales presentation so that we could receive free gifts. After several hours in that room, we finally made a purchase because we believed that these resorts were for the exclusive use of owners and we had usage of 1 week every year. Not true! When we tried to use the membership, we learned that we did not purchase enough points to have a weeklong vacation. This led to us attending other meetings with their staff in order to try to solve this problem. Unfortunately, every time we upgraded to fix these problems; they never did. How is that even possible? We have tried numerous times to resolve this and we just end up with purchases that do not solve the problem. Avoid doing business with this company!

With the amount of money that we spend every year on this we could book a vacation on our own for a bigger place and get more out of our money. The amount of the fees and monthly bills have caused me to have to get a part time job in order to make sure that all of my bills are being paid. This in turn takes away time with my children and school work. Although $100 a month and about $700-$1000 a year in maintenance fees do not seem like a terrible amount of money. It does make a difference when times get hard and that money is needed for more important things. Especially when that money has been going toward something that we have never been able to use. This has been a very hard year financially.

I am contacting Orange Lake due to the lack of quality in service and lack of attention to the requests and needs I have presented on several occasions as an owner. When we made the purchase of this timeshare I was very clear with the three salesman and managers that I could not afford this timeshare. That didn’t matter as they kept pushing me to buy and then transfer it to my parents, who were in bankruptcy at the time and ineligible to purchase. I made it very clear that I was paid on the 1st and 15th and therefore the original paperwork had to be changed. The QA told me to simply call into Wilson Finance and change the due date. She also told me that there were programs set up to help me specifically with selling the property if we decided we didn’t want it or transferring the ownership.

My wife and I had this property at Orange Lake for going on 10 years now and over the years we've tried renting it to the fees are increasing and having a hard time trying to manage the payments. We're retired now and on a fixed income. My wife is a fragile diabetic and this has been a strain, causing health problems. I've tried reaching out the company and the only you will hear is you will have to pay the entire property off. It's 2020 why are we even having to be tied to a company for lifetime. Very frustrating to say the least when we could be using the income we have to ensure my wife has all of her diabetic supplies. We even attended a meeting to sell our property back to them and was told it wouldn't sell because we only had half a share and it would only sell for full share when they knew we wouldn't be able to sell with them. This is all a mess and they just don't look out or their senior owners.

In Mid-October I spent 11 nights at an IHG property in Illinois. I paid for the entire stay using my points which I earned as a Spire Elite Member of Holiday Inn. Following my stay I was reviewing my credit card bill and noticed that IHG had charged me $418.00 in addition to the points I used for this stay. After nearly 6 hours on the phone with IHG, I was promised a credit. That was on Monday, November 2nd. I checked my CC bill again yesterday and still no credit so I called IHG. The first person I spoke to indicated it would take 3-5 business days but she transferred me to someone else who informed me it would take 14 business days to see the credit? So let me get this straight ... IHG charges me, incorrectly, and then states it will take nearly 3 weeks for them correct???

Three-hour presentation rather than 2 hour advertised. Manager refused to provide any documents to review in closing. Presentation was poorly structured, high pressure, agent spoke toward your emotions.

This year has been very hard for us financially. We were able to get our account caught up then and then recently got behind again. My husband had to have back surgery and was been admitted to a rehab facility and we're just not sure if he will walk again. I know the people at the timeshare has no care about what we have going on personally just as they didn't when we did earlier this year. It was pretty much when can you make payment. It's frustrating because we've had this close to 20 years and never seen any of this. They really should have better programs especially if the owner has fallen ill.

During a visit to Fox River a year or two ago, we asked about giving our deed to another family and were told it was worthless. We were told nothing would transfer to the new family and that to make our investment something they could use and would want, we must buy into the points system with Orange Lake Resorts. A few months later we were trying to enjoy a few days at Cape Canaveral and went to a meeting for some vouchers. During this meeting we explained we were planning to give the deed to another family and had purchased the points to enhance what we had. We were told that the points we purchased were standard points and we should have purchased signature points as this would allow us to get a villa instead of just a room. We thought we would enjoy this perk as we have a larger family.

I purchased a timeshare as a single man and used it for the first time when I took my new bride on vacation to Disney. During that visit we were told we had to do a presentation. We were there three hours or more and were told we must move to the points system to use the timeshare. This was in 2012 and even though we now had points, we still could not get the dates and times we wanted. I still have 165K points sitting there to use. We have looked into using these points for hotels but each hotel stay would be 20-30k points per night which is expensive. I have paid for these points and in the past we have simply lost them because it is too expensive to use.

I first purchased with Silverleaf in Galveston. I have upgraded twice because every time I tried to book nothing was available and I would have to pay $100+ to use my time outside of the week I was given. During my last visit to Galveston I got into a heated argument with the salesman and accused him of lying about the points and that it would help me get what I wanted. He quickly apologized and told me I didn't have to buy any more points. That was his only mission that day. He was lying about all the benefits and telling me that more points would fix my booking issues. I asked specifically if I would have a single payment when I last upgraded and was told yes. More lies as I received two separate maintenance fee bills. I called about it and of course was told they should have told me at closing that there would be two separate payments. I would not have agreed to this.

In April we went to Canyon Lake to use the facilities and enjoy a nice day. We have gone before and were told that if we did not upgrade we would not be able to continue using the facilities. We owned with Silverleaf and used the week we purchased many times. During these talks in April we agreed to upgrade so that we would not lose the ability to use the facilities during the day rather than staying overnight.

My occupation prohibits me from taking relaxing vacations rather I travel extensively and live in hotel rooms 8-10 months out of the year. I was checking into a Holiday Inn hotel and was told I could get tickets to Orlando attractions if I attended a short presentation. As I travel so much I thought it would be a great way to enjoy the time I would be in that area.

I booked a room at this establishment through Booking.com. I had till Thursday 12 am to cancel. I went online and canceled through the reservation on Wednesday at about 12 pm. I selected cancel reservation, received a message as I completed "Cancellation Confirmed." I failed to check my emails that day and realized on Saturday as I was banking that I had been charged for the hotel I had canceled. I searched for my email confirmation and could not locate. I called the establishment and Booking.com immediately. I explained my situation to both Booking and Holiday Inn. Booking requested a full refund. However, the hotel would not return any correspondence and understand that technical errors occur.

My husband and I was (and still is) dealing with a worldwide pandemic and laid off from work. I contacted Holiday Inn vacations to inform them that both my husband and I were on layoff from work and could not afford the mortgage payment because we had to figure out how we were going to pay our primary residence mortgage payment. They stated they understood but continue calling requesting for a payment. Why would they want payments when the resorts were closed down anyway. Just makes no sense. It has turned into a nightmare for us. It is just not beneficial to pay for a timeshare when you don't know how you are going to pay your bills month to month. This has definitely showed us a lot about the company.

For the last nineteen years we have owned a condo with this company. We have never seen it, been able to use it or even been given the opportunity to view it as we have requested. Since beginning our ownership we have been told that several amazing amenities including a golf course and pool would be added to the resort grounds. Nineteen years and still, we have yet to see any of these amazing amenities added. In fact, during our last stay, the resort was so unkept and dirty that it was alarming. We, of course, mentioned this at the front desk but as was our request, they lacked any remorse or enthusiasm about our concerns.

As a promotion, I paid $199 for a 4 day stay at one of the Holiday Inn Club Vacations in February 2020. Then COVID-19 happened. After waiting several months, and with the resurgence of cases, I contacted Holiday Inn Club Vacations for a refund since I could not use this promotional due to serious chronic pulmonary issues. I received a boilerplate refusal. This company has no compassion and should be avoided at all costs!!