Holiday Inn Reviews

We are writing this review today with the sole reason to warn people of the atrocious behavior and shady sales tactics that we’ve experienced since being owners of a timeshare with Holiday Inn. We were truly tricked into this purchase; the selling points the sales representatives used were all false and it was all one big bait-and-switch scheme. We received dozens of non-stop calls from Holiday Inn back in 2019, even when we asked to be put on the DO NOT CALL list, which is illegal to call people who request to be on the do not call list.

Purchasing a timeshare with Holiday Inn has been the worst decision we’ve ever made. The salespeople who sold us the timeshare made it seem as if we were purchasing something marvelous that would benefit us and improve our lives, but there has not been any type of benefit or improvement. There is no other way to say it, but we were tricked into this purchase. I wish we could say that this was all a dream that we will wake up from, but it’s just a nightmare.

I wish I could give Holiday Inn a lower rating. I can however provide some insight on how awful they are. My husband and I bought a timeshare with Holiday Inn under false pretenses. It was nothing short of a scam! They made it seem like buying a timeshare with them was something that would lead to us saving money but in fact it’s been a HUGE waste of money! With Holiday Inn Vacation Club we are paying $2,604 a year for the mortgage, $550 for the maintenance fees, and almost $200 for the annual membership fee and it is still not enough to book anything more than a 2-night stay! Garbage!

Very disappointed in Holiday Inn. We got coerced into getting a timeshare with them and it’s been an absolute let down. The main reason I bought into Holiday Inn was because they told me that with a Holiday Inn timeshare, I would have discounted access to Disney World and other attractions. It turns out Holiday Inn is NOT affiliated with Disney at all! Or any other attractions in the Orlando area. They just said that to convince me to buy the timeshare. The financial details were murky at best during the presentation. They left out a lot of information that would have prevented any reasonable buyer from purchasing their timeshares. They never mentioned the yearly Maintenance Fees would increase every year by about 6%. Potentially several thousands of dollars a year. They said it was a real estate investment that could be sold or rented easily. That is an outright lie.

Holiday Inn timeshares are pretty much a scam! My husband and I attended one of their timeshare seminars in exchange for a discounted stay at one of their resorts in Florida. We heard what they had to offer, and we eventually decided to buy a timeshare with them. Unlucky for us is everything they told us was either a lie, a half-truth or exaggerated. They called their timeshare and “real estate investment”. We believed we were investing in property, that could be sold, refinanced, or rented and that we could use it whenever we wanted. That turned out to be a huge mistake. The salespeople lied about being able to refinance it with a credit union! There are many fees they did not disclose as well!

The 90 min presentation took half a day out in the 100 degree weather. Wasted my time. Mears taxi sucked. It was in time to pick you up but we had to wait 2 hours in the sun for taxi to pick us and drive us back.

We purchased the lowest points to be able to go once a year for a week somewhere. First off, they lied telling us that there was only one yearly fee at the first of the year. There are 2. Approximately $600 on fees yearly. Then when you want to go somewhere, nothing is ever available unless you want to pay as a hotel price or book over a year in advance. There’s no way to get out it seems, except to ruin my credit and not pay. The exit companies are not easy to find and they have fees too or get a lawyer that I can’t afford either. Also, they told us if we want to we can transfer our yearly points to use for hotels reward points, well if you want to pay $200 to transfer you can. Out and out deception and taking advantage of innocent. If I could warn others, I so would. So trying to post different places to prevent someone else from being taken advantage of.

Proceed with caution when dealing with Holiday Inn. I thought for such a well-known company, they would a bit more honest with consumers. Unfortunately, that’s not my experience. I attended a “quick” presentation that lasted for HOURS! The whole time, I was pressured by 3 salespeople to buy a timeshare package. Not only did they pressure me, they lied about everything as well! I was told I could sell or rent points to others to help pay the mortgage, but it’s not that easy. I was rushed through the contract portion. I assume salespeople were aware that if I knew what I was really signing up for, I would have backed out. I really thought they were trying to break the company record for fastest contract signing! Even the fact that my heirs will be responsible for the payments if I die was left out! This reeks of an intricate, barely legal, highly unethical, SCAM!

Holiday Inn Vacation Club is a total RIP OFF! I hope this serves as a warning to anyone who stays at a Holiday Inn property or gets asked to attend a presentation with them. It’s robbery. I made the mistake of buying a timeshare with Holiday Inn and it’s been a horrible experience. I was lied to, and they sold the timeshare to me as if it was an investment property. They told me I could generate rental income. They violated truth in lending by not disclosing critical financial information. Maintenance fees have DOUBLED to $2,300 a year!

My disdain for this company runs deep. Holiday Inn took advantage of my wife and I and tricked us in to buying a timeshare. Neither of us expected that a reputable company like Holiday Inn would be so unethical that they blatantly lie to your face. We thought (based on what the salesman said) that we were making an investment since there was so much talk about how the value would always go up. We could rent it, sell it, or use it for ourselves. Selling is nearly impossible since timeshares do not actually have any monetary value. Renting requires extra fees on top of the several thousand dollars we have already sacrificed. Even using it is a nightmare. It’s nearly impossible to get reservations! Then they came up with a new system, took away our week, and converted us to points… costing thousands more! Points didn’t help with getting reservations, it made things worse. I’m done dealing with these crooks!

After staying at Holiday Inn hotels for so many years, I never imagined having such a negative experience with their timeshares. The first package we purchased supposedly did not come with enough points to be able to obtain reservations when and where we wanted. My wife and I ended up purchasing more to alleviate this, but it was a waste of money as it solved absolutely nothing. We’re never able to book anything no matter how far in advance with the exception of one instance which was during “hurricane season”, and that’s also when we found out that there is a $200 fee to make a reservation. And you guessed it, we had to cancel that reservation due to a hurricane. Why am I paying a mortgage monthly and maintenance fees yearly just to be forced to pay even more to actually use what’s being paid for?! All they have done is take money without giving anything in return. Paul and Carol **.

I wish I could rate Holiday Inn and their timeshares less than 1 star. While staying in a presidential suite in Branson Missouri, we discovered that the sheets were wrinkled as if they had been slept on and it was OBVIOUS that the sheets were not clean as there were signs of sexual activity from the tenant before us. What’s worse is that when we called the staff for new sheets, we didn’t get them until 2 days later. These are the kind of accommodations we were subjected to as “members”. As if that wasn’t shameful enough, we were invited to a “member meeting” the next day. These high-pressure sales meeting are an absolute sham. Beware of their lies and deception when they’re selling you timeshare. Their own salesmen didn’t know that they were taking over Silverleaf.

One of my biggest regrets is dealing with this shady company. Holiday Inn Club Vacations has done nothing but deceive me from day 1. I’ve told them that I haven’t been satisfied with my purchase and have gotten no help or relief. I wanted to take advantage of the buyback program I was promised during the initial presentation, but it turns out that there is no such thing! Now I’m stuck with a timeshare I don’t want because it’s useless when you can never book a vacation. Maybe if I had known how much this would REALLY cost from the beginning, I wouldn’t be in this mess. My salesperson lied to me about the price, now I’m paying 3x what I anticipated! The worst part is that I have to throw away so much money on something that I can’t even use. I have gotten 1 vacation since 2019 since there is never any open reservations. What a JOKE.

Holiday Inn scammed me, and I didn’t know until it was too late. If you’re ever offered a discount vacation, DO NOT TAKE IT. It’s a tactic to force you into a presentation so they can sell you a timeshare. They’ll make it sound like they are giving you the world for a “reasonable price”, but it’s all fake. I was sold on the promise I could vacation at any time, but I can never find a reservation! They pointed out how much money I would save by buying into their system and it made sense in the moment. That is until I looked closer at the contract they rushed me through and found out that I’m responsible for about twice the amount I agreed to. I’m not sure how they could get away with this, but I am making it my mission to make sure people know what type of business they do!

Holiday Inn Vacations is guilty of ELDER ABUSE! At an owners meeting, they trapped my husband and I into an additional contract by saying we were getting an “upgrade” which is all non-sense. We are now stuck with TWO timeshares!! They’re making us pay TWO maintenance fees. They knew what they were doing by deceiving us, they only care about making a buck. SENIOR CITIZENS BEWARE!!! This isn’t the first time you hear of Holiday Inn bamboozling seniors! Pressuring owners and potential owners has become a common practice and they prey on the elderly! Anytime you stay at their resorts they constantly hound you to attend the owner's meeting…all to get you to cough up more money! It’s sad to see what Holiday Inn is doing to folks. Tell your friends and family to stay away from them! We’ve been owners since 2007 and I can assure you that Holiday Inn isn’t what it used to be! STAY AWAY and DO NOT buy a timeshare with them!

Liars, thieves, swindlers, and crooks. That’s the only way I can describe Holiday Inn Vacation Club. I originally said no to the timeshare and walked away because $100k is insane for a vacation package. Three men followed me saying I already committed so they’d work on the price and went so far as saying if I left, I’d be “in trouble”. They brought the price down to an astonishing $12.5k and promised I could refinance and bring the payments down, but no banks refinance timeshares. They sold me on access to Disney and Universal Studios, which is nonexistent. There were supposed to be tax incentives too - those never came because they do not exist either. Everything we were told was a complete misrepresentation of facts. Down to making reservations. If you think that you can actually go somewhere with all that money you waste, think again!!

While making a Holiday Inn Express reservation I was presented a verbal offer for a three-night stay at a Holiday Inn Club resort for $199. Further, I would have my money returned after attending a time-share presentation. I am a travel writer and thought I would use this offer/opportunity to experience a time-share presentation and review the Lake Tahoe resort.

I have been an owner with Holiday Inn Vacation Club for just over a year and I can tell you it has been one of the worst, most infuriating experiences of my life. I agreed to listen to a sales pitch in exchange for a “free” vacation. From the start, I was VERY explicitly told that this was NOT a timeshare since there are points rather than being tied to a property. From there, I was only told more lies. I was told all about how easy it would be to make reservations and even promised I wouldn’t have to pay any more that my monthly payments to make one. They hid the fact that there are fees to book… and that’s IF you can even get a reservation!

After dealing with Holiday Inn since 2014, I can tell you it's an experience that I wouldn't wish on my worst enemy. I have been lied to at every turn. The first salesperson I dealt with said I was not going to be buying a timeshare, but a deeded property. I was also promised the ability to own a property at Disney World, come to find out there are no properties there through Holiday Inn. The maintenance fees go up every year and I'm expected to continue paying them, even though we can almost never get a reservation.

The best thing you can do for yourself is RUN away from Holiday Inn (and probably any company that’s similar). I wish I would have. I was sucked in when I was offered a $199 4-day vacation. When I arrived, I saw they pulled the old “bait and switch”. I was promised a 5-star resort but got a rundown, low-budget hotel. There was a requirement to go to a presentation, so I did. I spent the following several hours being lied to about exclusivity, perks, the value of the “property” that I’d own, and more. Nothing that the salespeople told me turned out to be true.

After being an owner for a number of years, I'd like to leave a good review of my experience with Holiday Inn. The reality is, I simply can't. Buying a timeshare with them was possibly the worst decision I've ever made. I made the grave error of believing sales reps that are only out to make money. I was told this "investment" would be able to be refinanced by a bank for better interest rates.

In Sept. 2021, I bought more points with sales per Robert ** who told me he had inside info that I will be able to use 20% of my points to pay for all maintain, starting in 2022. Told not to tell anyone. Now when I call told not true…. Please beware of this major scam by this evil sales person.

Liars, scammers, and thieves. Those are the only words that come to mind when I think of Holiday Inn. When my granddaughter and I bought a timeshare, we did not know that promises of dream vacations would turn in to a nightmare. What we bought was described as an asset to be handed down to our family, which is the biggest reason we said yes. There would be rental income to help us with the fees (lie), and we could still vacation FOUR times a year (another lie)! We had no idea about the extra fees to book a reservation just to use the points we ALREADY pay for monthly. In fact, our payments are higher than we were told they would be. When we signed the contract, the salesperson told us to refinance at a bank to get a lower interest rate and bring the payments down. They had to have known that no bank will do this. Everything they sold us on was a lie!

Well they told me I could go anywhere at any time and save money which is not true. Well they told me I could go anywhere at any time and save money which is not true. My nieces and I were going to Memphis for our birthdays and we could not get a room. They said they were booked. Anyway I finally went on either Expedia or Travelocity and got 2 rooms 3 blocks from Beale Street and the hotel I tried to get thru them that was already booked up. And it was cheaper. I have been paying on this thing since June 2014. They take it straight out of my checking account every month. I have paid over $12000.00 already for a $8800.00 place they said. Plus the fees that go along with it. Membership club dues I just paid and the maintenance fees which go up every time. I am a single senior now and living on a very fixed income. Don't waste your time purchasing!

I stayed at Holiday Inn Wilkes Barre East Mountain in Aug 2021. Priceline had booked 2 reservations which was immediately noticed by the GM Jerry **. He stated he would cancel the one erroneous reservation. On my way out I asked if he had processed the cancellation in which he confirmed that he had. Since my stay my credit card company has been disputing the second reservation which I was told by the front desk employee Tia that Jerry ** never canceled the 2nd reservation. In six months since my stay, Jerrry ** the General Manager who checked me in and out has not returned one phone call and sends me to voicemail. IHG guest relations wasted my time by just putting my issue back to the hotel manager which is Jerry **. Besides the fact that the room was filthy, didn’t have any amenities like fridge or microwave. Oh and a little girl almost drowned in the pool the first night

My husband and I have been dealing with Holiday Inn Vacations since 2019 and are fed up with the entire company! All of their salespeople should be fired for the blatant lies they tell to trick people in to buying a timeshare. We were convinced by our saleswoman that we were buying a piece of property, and for the price, it made sense. There was no time to think about what we were getting in to. Everything was rushed since the deal was “only good for that day”. Naturally, even once we agreed, they kept leaving information out. We had no idea how much we would actually end up paying after the 10-year loan was complete.

Learn from my mistakes and get away from Holiday Inn. If they call and offer you a cheap vacation, do not take it. That’s how they get you in to presentations so their soul-less sales staff can harass you until you sign on their fraudulent contract. We were told that they only needed 90-minutes of our vacation, but this ended up taking 5 HOURS.

29 Dec 2021, Holiday Inn Club Vacations is a JOKE! Their sales staff are liars and manipulators. I hope others don’t get trapped as my wife and I have. We took a trip in 2017 with our 3 grandkids after their father, our son, passed away. My wife was also recovering from a major surgical procedure. When we checked in to our room, we were informed that we had to go to an update meeting, so we were aware of changes in our ownership. Before going to our room, we sat in the meeting with our luggage and met with our saleswoman. She spoke quickly so we wouldn’t pick up on important information and did the same when the contract came so we did not have time to ask questions. We were never made aware that with an upgrade, our payments would be double what they were before.

I called to see about room rates at Holiday Inn in Las Vegas, Nevada, and accidentally got ahold of HICV, Holiday Inn Club Vacations. They offered me a room a block off the strip for $199.99 BUT, the room could be free if I go to a presentation for an hour. I agreed. I can do anything for an hour. I got to the presentation and their first question to me was “Are you here for the 120 minute presentation?” I said, "No. I’m here for the 60 minute presentation." The guy said “that’s the second person that told me that.” Anyway, I had to spread some of my Mother’s ashes and get to a show I already had paid for tickets to, so I just didn’t have another hour to give them. They told me that if I went to the presentation I’d get my $199.99 back in cash and if not, then I’d pay $199.99 for my room. Well they lied on the phone! Told me I was it was one hour long on the phone, then two hours long in person.

While free and cheap vacations are tempting, do NOT accept those offers from Holiday Inn. That’s how they trick you in to wasting your hard-earned money on a useless timeshare. My wife and I took one of these vacation offers and stayed at the Orange Lake Resort in FL. The first part of our required presentation was great. The salesman took us on a tour of great rooms and amenities, like the lazy river, on a beautiful property. Once the tour concluded is where the problems started. We were initially offered a $30k package, I told the salesman there was NO WAY that would happen. For almost 2 hours, he kept throwing deals at us, clearly not understanding what “no” meant.

We were sold a Holiday Inn Club Orange Lake Resort timeshare. What a scam. $20,000 gets you nothing but lies about what you can do with your points. It bought us nothing but heartache and debt. They make all types of promises they don’t keep. Steal your hard earned money. We haven’t even been able to use the timeshare ever because we don’t have enough points. They say... "If you buy another $20,000 worth then you will". I pay maintenance and taxes on this property and I’ve never been able to use it. Stay away from this deceitful disgusting company!!!

Orange Lake's timeshares are useless. They offer you passes to Disneyland and Universal Studios, tell you lies about what you can do with these timeshares, they tell you that you are buying real estate when you are not, and scam you with fees by twisting the words in the contract. If they tell you that they are easy to book and there's always availability, they are lying to you! If they tell you that it will make travelling more affordable, they are lying to you! If they tell you that it will pay for itself when you are not using it, they are lying to you!

Don't get swindled by Holiday Inn! I got an offer for a 3 day free vacation, but it was contingent upon me sitting through a presentation. My 1-hour appointment turned into 5 exhausting hours of salespeople roping me into making a purchase by lying about everything that was being offered. The salespeople told me that I was buying property and used words like "mortgage" and "deed". What I actually bought were points. I was happy about the ability to pass this down to my grandchildren, but I learned that they, also, be responsible for the fees, I was angry.

Holiday Inn Vacations are simply heartless! In 2018, my wife and I were visiting the Orange Lake Resort as my wife had been offered free Disney World tickets to attend a meeting there. At the time, my wife was very ill (diagnosed with a disease that had no cure) but going to Disney World was a dream of hers, so we made a very long drive from Houston to fulfill her wish. We waited over an hour before we met with one of their employees, and it immediately became a very pushy sales pitch. I told them over and over again we were not interested due to my wife's health, but they used that against me and made me feel guilty that I wasn't giving my wife amazing vacations while she was still alive.

Holiday Inn Vacations is a SCAM. Since we were already owners, we got invited to an owners update meeting in 2019. The rep that approached us said it would be a quick update on new locations and features. It was really a tactic to lure you into a new sales meeting. We hope no one else falls for this, if you do, you’ll be pressured and lied to for hours. This is a list of some lies and omissions that came out of the “update meeting”:

We are an elderly couple that bought a timeshare with Orlando Breeze Resorts. We were promised what we thought would be our legacy: a place where future generations of our family would continue to create memories! What we got instead was a disappointing mess: aging, and neglected facilities, a company that shows bad faith at every turn, and a business model where the only consistent thing is undisclosed hidden costs at every turn. If you ever go to Orlando Breeze, know that every salesperson there cheapens the meaning of 'truth' and 'integrity.' They use psychological games, and intentionally misinform you with gross exaggerations so they can get you into debt with their aggressive sales tactics. They are very smooth, and they have to be: If full transparency were given, no one would ever buy their timeshares. Save yourself some time and assume that everything they promise you is wrong.

HICV swindled me! I got roped into a presentation while shopping at the mall. There was a booth offering Six Flags tickets, along with gift cards in exchange for 30 mins of my time. Those 30 mins turned into HOURS of my day. The salespeople were relentless. They knew my husband was on a fixed income and I was constantly working overtime to make ends meet but they lied and told us that if we bought a timeshare, we could use it for extra income by renting points out.

This review is for anyone considering buying into Silverleaf or Orange Lake or Holiday Inn. They begin by offering you something for free to attend a short presentation. Once you arrive at the so called short presentation, it is anything but short. Be prepared to have four to five hours of your time taken from you. They reel you in by asking questions to connect with you. More than likely it’ll be a dream vacation that you never thought you could have. They sell you on a false dream by having you purchase points.

I contacted the Crowne Plaza Resort Asheville in North Carolina as part of a trip I'm planning. The reservationist offered me 500 reward points in exchange for listening to a promotional offer. I agreed to listen. I was redirected to an "Alvin" from an organization I later found out was not associated directly with the hotel, but with the Holiday Inn Club Vacations group in Florida. I had no intention of signing up for any travel packages, but I was convinced to surrender my credit card information despite my resistance, as I thought it was part of the process for getting the 500 reward points. I was then billed $199.

December 2019 Holiday Inn Club Vacations reached out with a $199 (upfront) 4-day, 3-night offer that expired in 12 months. 60 days prior to expiration, still in the midst of a world-wide pandemic, I requested an extension. It took multiple conversations to avoid a $100 (12 month) or $50 (6 month) extension fee. Today, unemployed and unable to qualify for the get-a-way, I requested a cancellation. They were nice enough to waive the $20.00 cancellation fee, but it’s still disappointing that a company is willing to make $200 off their customers for doing absolutely nothing. I have used them exclusively for travel accommodations over the years, despite the occasional reservation or room issue, and that loyalty didn’t matter in the least. Therefore, I will cash in my IHG reward points and never use them again. Holiday Inn’s loss (made a buck, but willing to lose ten in the process) is now Hilton’s gain.

Not one thing about my stay in Valdosta Georgia was positive. We checked in at 9 p.m. on 7/16/21 into a hotel that had trash all over outside and a lobby FULL of very loud people. After 14 hours of driving all we wanted was food and a bed. We dropped our luggage and went down to a filthy restaurant with only one family w/ 2 young children & 5 dirty tables. We ended up saving ourselves after standing there for 5 minutes with the waitress at the back table getting silverware together for the next day.

Do not be fooled by the lies that Holiday Inn Vacation Club will tell you. Our contract started with HIVC when we were lied to about attending a short 30–45-minute presentation on day one of our vacation. This short presentation lasted well over 2 hours! The meeting started with intense, high-pressured sales tactics to have us buy. We hadn’t fully checked in when we were bombarded with pushy salesman wanting us to buy something we hadn’t even had the opportunity to enjoy yet.

They made it sound so easy and affordable to take multiple vacations per year. They were very good at making you believe you weren't buying a timeshare, rather you were buying these points, points that could be used just about anywhere and anytime. Soon as we purchased COVID hit and we have seen nothing good by being with the company. If anything we have lost money. We've spoken to the company regarding and they honestly do not care they're just wanting to know if they can sell you more. It's so frustrating! I really wish we would have had time to think a little longer because we definitely would reconsider!

I don't normally write reviews but I would not recommend this company to anyone. My family and I have gone through so much and have reached out to the company to let them know. All while still trying maintain our payments. WE've had enough! We are throwing money away that we don't have because if we don't pay they hit our credit. We cannot even vacation there is no way we should be bonded for our entire life without any additional options for owners. WE are going through a divorce and having to work through this is causing so much extra. We can never get a response from upper management. HAlf the time the rep has no clue what they are talking about. CAn't even sell the property because they're going for Nothing!

I was not able to use the timeshare because Covid-19 came into play in March 2020, I only had the timeshare a few months, which began in January 2020. Shortly after my daughter became ill and I've been caring for her during her recovery and helping her financially because of so. The timeshare does not care what you have going on. They just want their money. They never offered me anything during COVID and wanted their payments on time. I have struggled trying to maintain but this was probably the worst investment because I have continually been paying and can't even vacation. Like why am I paying so much on a property thousands of other people are at especially during this mess with COVID.

Holiday Inn Vacations are the worst liars we’ve ever encountered. We purchased a timeshare based off misinformation and lies. The initial presentation was in Myrtle Beach. After we declined offers several times, we got an “exclusive” offer to visit Disney World. For $950, we would get free tickets to Magic Kingdom and another park and a stay at their Orange Lake resort. The only catch is we also had to attend another meeting. 7 months later, we went to Florida for our vacation and attended a one-hour presentation that lasted 6 hours!

We were told that our level of points was more than enough to book vacations at all of their resorts around the world, but when we went to book a vacation, we realized it is not enough to do anything. Once we saved up points to go on a vacation, we have had lack luster experiences at the resort. We had to pay extra for any experience/amenity at the resort, like an inner tube for the lazy river that is advertised as their great experience. There is no towels at the pools, there is no trash service, so you must bring all your trash out to the dumpster yourself. You have to leave the rooms clean or be charged a fee. We find ourselves thinking what are we paying annual fees AND booking fees for? Worst investment. It's literally draining us.

DO NOT PURCHASE FROM HOLIDAY INN! You can just go through any website and get a way better deal! Our nightmare with Holiday Inn began in 2011 when we received an offer in the mail for a discounted stay in Orlando if we were to attend a not-so-brief presentation during our stay. Due to the constant pressure applied, we felt that we had no choice but to make a purchase so that we could leave this presentation. They went through the paperwork so quickly that we could not even look over the page before the next one was forced in front of us for our signature.

I was talked into this timeshare as a way to replace a previous timeshare with Holiday Inn Club Vacations. I was unable to use the previous timeshare because "I didn't have enough points", so this was supposed to solve that problem. I wanted to cancel the previous timeshare since I could not use it, but they did not allow that. Their solution was for me to upgrade. I have not been able to use the timeshare. Either the properties were closed due to COVID or the amenities no longer offered at the properties as they did begin to open. Plus, they are requiring masks, which I will not force my daughters to wear. That is not a vacation.

On April 17th 2019, my wife and I attended a sales seminar with the Holiday Inn Resort group at the Myrtle Beach, South Beach location. We agreed to attend the seminar with no intention of purchasing anything. Their agreement was to attend the hour and thirty minute demonstration of the property and to learn how to become a member of the Holiday Inn Vacation Club.

This is a huge selling tactic that your salesperson will try to win you with, DO NOT fall for it!!! We trusted Holiday Inn and they trapped us in a contract that we can’t get out of! The primary reason we purchased with Orange Lake/Holiday Inn is because they told us how we could enjoy vacations for decades and if we ever wanted to sell, we could easily do that at a hefty profit. Welp…there is no resale market, nor does the timeshare have any value! I was mortified to find I could have bought Orange Lake on eBay for ONE DOLLAR!

We’ve been thoroughly unhappy with our decision to purchase a “property” with IHG. We’ve been deceived, underinformed, unable to secure times for the properties we’ve attempted to use, and generally been led to believe that if we just upgrade our membership things would be exactly what we wanted. Well, we’ve paid for vacations and didn’t even attempt to use IHG, because the exorbitant prices required, lack of properties available, and lack of desire to deal with their salespeople to fix this issue. We were told twice when speaking to someone about reservations that they didn’t sell anything less than 30,000 points and it made no sense that we only have 10,000.

My wife and I went for the "Tour" today, It was very manipulative high pressure sales, even trying to turn us against each other. Manipulating and twisting numbers to push a sale. It was very uncomfortable. DO NOT GO.

We would not have so much credit card debt if we were not paying 5,000$ a year to something we can't use, we were told it was an investment and when you can't use it. Just bank your points (never told you had to pay for that too,) we had to let RCI go. Never told that was something that was an additional fee every year... coming up with a 1000.00 & right after Christmas is always fun. We have to play the debt shuffle game because of this "investment". In no way shape or form would we have ever signed a contract at 18% interest. We wouldn't have signed it if it was over 8%.

After many years, I cancelled my IHG membership (the chain that owns the Holiday Inn brand). I had an issue with a hotel back in April 2021 where my reservation was cancelled. The Holiday Inn employee was inappropriate and so was one of the guests and I called the sheriff's department and filed a report. The front desk lied to the deputy when he was going to issue a citation to the guest and told him that they "did not know me" and I had "no reservation."

To anyone even thinking about buying a timeshare, DON’T! We bought into this scam originally because the sales staff of Silverleaf timeshares made us believe we were spending too much on yearly vacations. They said that for a small monthly fee we would save thousands on Vacations. What they did not mention to us was how high our interest rate was going to be. They did not tell us about our mandatory yearly fees & certainly didn’t mention they go up every year... Sounds bad already, but there is more.

We “won” a free 3 day stay at the Silverleaf Resorts in Sheridan, IL at the Kane County Fair. They explained we would need to sit through a 30-minute presentation, and we would receive a gift for our time. 30 minutes turned into hours of high-pressure sales pitches from MULTIPLE salespeople despite our declines. We were held captive at the table until we purchased!!

There is only one word to describe my experience with Holiday Inn -- torture. Imagine experiencing the most intense & severe pain throughout all your body and then having to continue to be subjected to that for 4-5 hours. I suffer from Chronic Regional Pain Syndrome (CRPS), a disease that causes me to be in intense levels of pain 24/7, which has impacted several aspects of my life and forced me into early retirement. I use a wheelchair and it is not hard to see I need certain accommodations to feel comfortable.

Well last year my husband was hospitalized due to COVID. I had just lost my job that we actually had to sell stocks to cover some bills causing us to be behind on our payments. I reached out to the company to let them know what we're going through and they had no care in the world. They never offered any assistance unless we could set up automatic payments. That was not possible for us because we're down to nothing. I just don't feel like as a company they are servicing their clients in a meaningful way. I would not recommend purchasing any more properties with the company.

In 2017, we received a postcard in the mail offering us a free 3-night stay at one of Holiday Inn’s resorts in Galveston, TX. We arrived at the meeting and were paired with a salesperson after a 2-hour sales presentation. When he gave us the price of ownership, we were shocked and told him that there was no way that we would be purchasing.

I was out of work due to COVID, just as I'm sure a lot of people were as well. Because of so it caused me to behind on a few bills just to try and keep up with these payments because they will send you to collections soon they don't receive a payment. It's a shame the company had nothing in place to help clients whose income was affected. When I called letting the customer service agents know I had lost my job they never opted for any programs or offers the timeshare could do to help me out at this time. This is coming from someone who has tried to maintain payments but yet I have never had the opportunity to even use the property. SO you could imagine my frustration.

Paying the monthly fee on time every month for something we don’t use is definitely putting us in financial hardship. We had another child almost a year after purchasing it. With the 9 months of being pregnant, and the healing afterward and not being able to travel with an infant at the time, we never used it. And with COVID starting soon after our third child was able to travel. Financially this is draining us and we have grown as a family meaning our expenses have increased. The timeshare pretty much doesn't care what you have going on in your life. Last year we were even charged normal fees although we pretty much were told not to travel and beaches and such was closed. We were not happy about that. No assistance for owners.

Our nightmare with Holiday Inn began when we accepted their offer of a free trip to Orlando if we were to attend a short presentation while there. Since we had our children with us, the staff assured us that they had an onsite daycare where we left our 2 older children since we believed this would take around 45 minutes. At the presentation, we were told that this was a real estate investment that would build equity, could be resold at a profit, and could be rented out to friends, family, or others and provide a rental income. Multiple times, we told the staff that we were not interested and turned down their offers. After 3 hours of this, our daughter was getting restless, and we tried to leave to check on our other children.

Since purchasing in 2008 I have yet to be able to use my designated week and unit. In 2017 I went to a meeting in which they told me Holiday Inn had purchased the resort and that if I wanted to be able to use it and any of the other resorts Holiday Inn had I would HAVE to switch to points. I made the switch reluctantly as the timeshare was not something I made great use of and still do not and cannot. Somehow I also ended up with two properties instead of merging the properties to just have one.

This experience has been such a disappointment to us. In fact, it has hurt us financially, emotionally and we feel ashamed that we allowed the deceitful staff to persuade us to sign up for this simulated ownership. These conniving individuals told us of all the wonderful benefits that we would have by owning with Orange Lake such as using any RCI property and the numerous resorts and locations to enhance our vacation or use our points for cruises and airline travels.. We tried and tried to book a vacation to no avail.

After five years of making complaints, we were finally approached by Wilson Finance about refinancing the loan on our 2014 purchase. The original loan was financed by Wilson Finance as part of the contract, however, we were assured we would be able to get a better interest rate with our own lender. Upon finding that lenders do NOT loan on timeshares, we immediately began contacting Holiday Inn about the outrageous interest of 15.65% on $18,662.00.

Holiday Inn Club Vacations was properly notified by way of Cert. of Death that Account Holders have passed away and, there is no longer any interest in utilizing the property. This process was initiated in regards to three other Time Share management companies. All of them have formally acknowledged the reality of their respective-agreements and, contracts have been foreclosed, terminated, ended, A 3-year personal extension was provided by one Firm. Unexpected, appreciated.

We had been owners with Silverleaf for about 20 years when we were contacted by Holiday Inn and informed that since they had acquired the company, we needed to attend a meeting to update our ownership. At this meeting, we were told that the property that we owned had very little value and that we could increase the value of our so-called investment if we were to upgrade into the Holiday Inn system. After more than 5 hours of their high-pressure sales, we felt that we had no choice but to give in. Since they never told us about what the additional cost of this purchase would be, we were shocked to receive a bill for more than $1,700 for maintenance fees! We have tried to resolve this directly with Holiday Inn, but they have no interest in helping us. Stay away from this company!

I am paying for something I cannot use. This money could be used to pay for something else. I have student loans that I could pay off. Also, the money that I am/have paid could actually go toward a vacation or other expenses. They are getting ridiculous with the fees. You go to the resort and you realize you're not getting what you paid for. When I called the company to discussed with one of their agents and was told I would have to sell the property. This is insane. They are the worst company to be tied to and it's not even worth the amount of stress and the ability to Never use it.

We first became associated with Holiday Inn Vacation Club when we were offered a gift card if we were to attend a 2-hour meeting at their Williamsburg resort. When we arrived, we were shown 2 hours of videos before being given a tour and finally, sitting down with an employee. At no point during this meeting was it disclosed that we were purchasing a timeshare. We were led to believe that this was a hotel membership; had we known it was a timeshare we never would have agreed. This omission continued through two additional meetings that we had with their staff at two totally different locations! This is clearly a company-wide problem!! Imagine our surprise when we started getting bills for things like mortgages and maintenance fees! This has created such a financial hardship for us and we have no idea how to get out. We have tried reasoning with Holiday Inn, but they have no interest in helping us.

In 2015, we won a contest that awarded us a weekend stay at The Ridge Tahoe if we attended an hour-long presentation during our stay. Much to our surprise, this was not an hour long but more than 3 hours of intense sales pressure. We specifically asked to see numbers regarding what owners had been billed for maintenance fees in the past so that we could see what the increase had been over the years. To this day, they have never answered that question or told me why these are not fixed costs! When Holiday Inn took over, it just got worse! I had to email their employees SEVEN different times over a 12-month period before we could figure out how our new membership worked. I have NEVER interacted with a company that is more unprofessional! This purchase has been a complete headache from the beginning and is totally unusable for us, yet Holiday Inn refuses to let us out of this obligation.

My husband and myself have been overs almost 15 years and have enjoyed it for the most part. We've had a lot of different things sprung on us and now it's affecting our finances. I'm just like everyone else in the world. Well in December 2019, my 93 year old mother who has dementia came to live with us after being abused by her husband and that has really changed our lifestyle. It restricts our ability to use the timeshare at all for an indefinite amount of time. Her care is also taking a toll on our finances. With the pandemic, my husband's business has reduced and the payments are near too impossible to make. We are struggling to make our home payments and bills each month. No one can predict how long this will last. During our "resort update", we told our rep we couldn't keep up with paying maintenance fees at the end of the year. The communication is horrible.

We were visiting Myrtle Beach in 2018 when we were offered a free dinner if we attended a 90-minute presentation with Holiday Inn. During the presentation, we were pressured by the staff to make a purchase for hours. They kept telling us that not agreeing to their demands meant that we didn’t enjoy vacationing and didn’t want to pass down a valuable investment to our children. Finally, we gave in and the staff rushed us through the paperwork signing as fast as they could. We never had the opportunity to review the paperwork! It wasn’t until after that we learned about the endless fees, the increasing maintenance fee costs, or that we could have had the opportunity to cancel for a few days after we signed. Holiday Inn and their employees have misled us from the beginning and have been unwilling to even help us with this when we have reached out! What kind of company is this?

We are both suffering from chronic medical conditions. My husband has a heart stent and both of us have diabetes, hypertension and sleep apnea which requires maintenance medications, lab tests, medical equipments and doctor follow-ups every three months or as needed. Despite having medical coverage, we had still been trying to pay hicv timeshare mortgage with our Heloc loan and credit cards that also carry interest rates. This is been very hard on our income especially since covid came into play the company just need to have better alternatives for owners. We don't know which direction to go with this.

I was on vacation in Myrtle Beach with my daughter when I was approached by a Holiday Inn rep. He asked if I were willing to go to a short Holiday Inn presentation, after which I would receive complimentary tickets to a local attraction. I tried to say no, but he continued to pressure me into attending, so I finally relented. I should have known the sales pressure would be worse at the presentation! When I arrived at the presentation, the salesperson that I met with started telling me all about the benefits of being a timeshare owner.  

Anytime I used it was one bad experience after another. Outdated furniture, loose and broken floor tiles, broken blinds. I have called many times and haven't been able to speak to anyone and left plenty of voicemails that were never returned. I haven't enjoyed a vacation I've taken. I lost everything in the hurricanes and am still having to pay for something I don't use and is full of rude people and awful rooms.

In 2018, we booked a vacation with Holiday Inn that we were told was fully refundable if we attended a sales presentation during our stay. Upon check-in, we were informed that if we did not show up for this presentation, we would be charged additional fees for our stay. When we arrived, we immediately told the sales representative that we were only there so that we could get our refund. We were kept in that room for over 4 hours! No matter how many times we said we needed to leave, they continued to press hard for us to make a buying decision. We finally told them we would accept their offer as we felt that we had no choice!

Since purchasing this timeshare I have noticed that my realty taxes have gone up. I haven’t had enough point to book a week or more stay and at the presentation they told me that my 50k points would cover 1-2 weeks stay at any resort. That was very untrue. Can I get out of this? I don’t want this. Someone get back with me as soon as available please.

It has definitely become a financial hardship and a bad topic for discussion in our family. We would not have the financial stress, or strain on communication in regard to timeshare, if we no longer owned it. We have lost the desire to use the timeshare and have never used the membership. We will continue to stay with friends or a hotel as we always have and has been great. We don't have to make reservations based on availability or days of the week to save points.

We made a purchase of 50,000 signature points in 2019 which were not supposed to cost us maintenance fees. This is untrue as the maintenance fees are $300.00+ per year for these signature points. Buying these signature points was supposed to put us at the Signature and Elite level which would allow us to book reservations easily, when and where we want. This isn’t true either as when we have attempted to make reservations there are only certain resorts with Signature rooms and often enough, regardless of this level, there is nothing available or we would have to pay more fees to have enough points to simply use a few days.

We first became involved with Holiday Inn when we received a call inviting us on a 3-night trip to Las Vegas for $200. We excitedly booked this trip since we had never visited the city. When we arrived, the rooms were musty-smelling, moldy, and seemed like the worst rooms available. We were also required to attend a sales presentation as a part of our stay.

Holiday Inn club vacations has been unfairly reporting inaccurate information on to credit bureaus by reporting delinquencies on credit reports when in fact I asked that payments be deferred until further notice during the beginning of State downs. Their business offices were closed as well as all their resorts starting March of 2020 so customer service failed to accurately accommodate our request but stopped payments from their end like I requested.

I've had a number of issues with this company. One of the issues was that some of the resorts are not disability friendly. On stays at different resorts, at one facility there were no disability access ramps or elevator access for people with difficulty walking stairs. At another resort facility, when the reservation was made a request for a special accommodation was noted for elderly in group. When we arrived at the assigned unit, it was one of the furthest units away from amenities. The entry to the unit was on an unpaved walkway where one of the elderly persons fell walking to the room. We're paying Paying the large monthly payments and maintenance fees and the customer service is horrible!

We have gone driving to Texas and went to a Holiday Inn, and we could not get a room, because they told us we had to make a reservation. We also told me that we were members if we could get a discount, and they told us no. We had to go to another hotel to spend a night. So we could continue our trip to Houston. So we will never fall for another timeshare since those salespeople lied just to make a sale. When we are free there is no place to make a reservation to the places we want to go. We rather pay for a hotel and who knows it will be cheaper.

Purchased a package on 2019. The package expired in 8/2020. We already had plans for our vacation in 2019 and had planned to use vacation in early 2020. We paid the $249 deposit and we were very excited for the trip knowing it was a timeshare. Then COVID hit and changed our world. Due to COVID I was forced to file a Chapter 13. They are refusing to refund the deposit even though the situation was out of our control. I would still love to use but since I can't purchase the timeshare they have disqualified me from the program. I have been using IHG group for over 5 years and use them on every business trip and are a Spire member and have been for the last three years. Guess I will be looking for a different hotel group to stay with.

We have ONLY had issues since attending a promotional meeting with Holiday Inn. The day we went to the meeting the front desk attendant was so overly rude that the sales team gave us free vouchers and an extra 50k points to help alleviate the terrible experience. After being treated rudely we then waited 45 minutes AFTER we were scheduled to be there. We were then held for another THREE hours for the tour and presentation. We ended up purchasing 50k points but no one explained the maintenance fees and when they would be due. Because we were not informed about the maintenance fees, when we received the billing we had to pay them in installments at a high interest rate.

I hate to admit to falling victim to such a shameless ploy in which Holiday Inn promotes the deception of sales through its resorts. The typical scenario: Upon arriving at the resort to check in, I receive the key and other check in information at the first counter and then am told to go across the room to another counter to get my parking pass. At which time the attempt to incentivize you to attend the sales/upgrade pitch begins.

Our initial experience with Holiday Inn was deceitfully pleasant. We were required to attend a one-hour presentation as a condition of booking a discount trip. We were told about the amazing benefits to ownership, but strangely, there was no mention of any negatives! When we finally agreed to purchase, we were quickly rushed through all of the contracts and were not given the chance to review anything that we were signing. As such, we were extremely surprised when we received a bill for thousands of dollars in the mail. Much more than what we were originally quoted. Be careful, they are not truthful with customers!

The high monthly payment and high annual maintenance fees make it impossible to keep ahead after the rough year we just had. The company is in no way trying to help those like myself who have been experiencing a hard time. My daughter had recently had knee surgery and will need a second surgery; the medical expense and physical therapy has been costly. Her car is not working properly and she will need to replace it. She currently have an estimate of over 90,000. in financial debt including student loans and credit debt. I am currently helping her to take care of her two sons. Honestly, we're out of options and don't know what to do. We cannot pay but the timeshare is not offering assistance.

I am currently out of work, still obligated to pay for something I am not able to use. I had to pay for my own vacation, even though I have a timeshare. I went away twice and book my hotel thru another agency having to use so I end up spending more money. I try to book three vacations with Holiday Inn or RCI. All three times was unsuccessful. I had to book with another site for example Marriot or Booking.com. I am not able to get the location I want or the unit size I need. Now with Covid going on I won't be doing any vacationing and they aren't offering any relief programs.

We have not been able to book when we want, where we want most of the time. You can forget a nice beach resort unless you book way out in advance and for us personally with the kids' schedules it is unrealistic to book that far out. The couple times we have used it the rooms were not the cleanest and it was either Orlando, FL or Branson, MO for example the air conditioning was leaking and soaked the carpet. They had to send a repair person to fix it and the carpet was wet the whole time and stinky. Also, we weren't able to use the resorts during this pandemic obviously but the only help they offered was to stop payments for a while but they said it would look like we were delinquent on payments on our credit report and that they would have to report it to the credit agency. What kind of help is that?!? We're over all of it at this point!

We attended a sales presentation so that we could receive free gifts. After several hours in that room, we finally made a purchase because we believed that these resorts were for the exclusive use of owners and we had usage of 1 week every year. Not true! When we tried to use the membership, we learned that we did not purchase enough points to have a weeklong vacation. This led to us attending other meetings with their staff in order to try to solve this problem. Unfortunately, every time we upgraded to fix these problems; they never did. How is that even possible? We have tried numerous times to resolve this and we just end up with purchases that do not solve the problem. Avoid doing business with this company!

With the amount of money that we spend every year on this we could book a vacation on our own for a bigger place and get more out of our money. The amount of the fees and monthly bills have caused me to have to get a part time job in order to make sure that all of my bills are being paid. This in turn takes away time with my children and school work. Although $100 a month and about $700-$1000 a year in maintenance fees do not seem like a terrible amount of money. It does make a difference when times get hard and that money is needed for more important things. Especially when that money has been going toward something that we have never been able to use. This has been a very hard year financially.

I am contacting Orange Lake due to the lack of quality in service and lack of attention to the requests and needs I have presented on several occasions as an owner. When we made the purchase of this timeshare I was very clear with the three salesman and managers that I could not afford this timeshare. That didn’t matter as they kept pushing me to buy and then transfer it to my parents, who were in bankruptcy at the time and ineligible to purchase. I made it very clear that I was paid on the 1st and 15th and therefore the original paperwork had to be changed. The QA told me to simply call into Wilson Finance and change the due date. She also told me that there were programs set up to help me specifically with selling the property if we decided we didn’t want it or transferring the ownership.

My wife and I had this property at Orange Lake for going on 10 years now and over the years we've tried renting it to the fees are increasing and having a hard time trying to manage the payments. We're retired now and on a fixed income. My wife is a fragile diabetic and this has been a strain, causing health problems. I've tried reaching out the company and the only you will hear is you will have to pay the entire property off. It's 2020 why are we even having to be tied to a company for lifetime. Very frustrating to say the least when we could be using the income we have to ensure my wife has all of her diabetic supplies. We even attended a meeting to sell our property back to them and was told it wouldn't sell because we only had half a share and it would only sell for full share when they knew we wouldn't be able to sell with them. This is all a mess and they just don't look out or their senior owners.

In Mid-October I spent 11 nights at an IHG property in Illinois. I paid for the entire stay using my points which I earned as a Spire Elite Member of Holiday Inn. Following my stay I was reviewing my credit card bill and noticed that IHG had charged me $418.00 in addition to the points I used for this stay. After nearly 6 hours on the phone with IHG, I was promised a credit. That was on Monday, November 2nd. I checked my CC bill again yesterday and still no credit so I called IHG. The first person I spoke to indicated it would take 3-5 business days but she transferred me to someone else who informed me it would take 14 business days to see the credit? So let me get this straight ... IHG charges me, incorrectly, and then states it will take nearly 3 weeks for them correct???

Three-hour presentation rather than 2 hour advertised. Manager refused to provide any documents to review in closing. Presentation was poorly structured, high pressure, agent spoke toward your emotions.

This year has been very hard for us financially. We were able to get our account caught up then and then recently got behind again. My husband had to have back surgery and was been admitted to a rehab facility and we're just not sure if he will walk again. I know the people at the timeshare has no care about what we have going on personally just as they didn't when we did earlier this year. It was pretty much when can you make payment. It's frustrating because we've had this close to 20 years and never seen any of this. They really should have better programs especially if the owner has fallen ill.

During a visit to Fox River a year or two ago, we asked about giving our deed to another family and were told it was worthless. We were told nothing would transfer to the new family and that to make our investment something they could use and would want, we must buy into the points system with Orange Lake Resorts. A few months later we were trying to enjoy a few days at Cape Canaveral and went to a meeting for some vouchers. During this meeting we explained we were planning to give the deed to another family and had purchased the points to enhance what we had. We were told that the points we purchased were standard points and we should have purchased signature points as this would allow us to get a villa instead of just a room. We thought we would enjoy this perk as we have a larger family.

I purchased a timeshare as a single man and used it for the first time when I took my new bride on vacation to Disney. During that visit we were told we had to do a presentation. We were there three hours or more and were told we must move to the points system to use the timeshare. This was in 2012 and even though we now had points, we still could not get the dates and times we wanted. I still have 165K points sitting there to use. We have looked into using these points for hotels but each hotel stay would be 20-30k points per night which is expensive. I have paid for these points and in the past we have simply lost them because it is too expensive to use.

I first purchased with Silverleaf in Galveston. I have upgraded twice because every time I tried to book nothing was available and I would have to pay $100+ to use my time outside of the week I was given. During my last visit to Galveston I got into a heated argument with the salesman and accused him of lying about the points and that it would help me get what I wanted. He quickly apologized and told me I didn't have to buy any more points. That was his only mission that day. He was lying about all the benefits and telling me that more points would fix my booking issues. I asked specifically if I would have a single payment when I last upgraded and was told yes. More lies as I received two separate maintenance fee bills. I called about it and of course was told they should have told me at closing that there would be two separate payments. I would not have agreed to this.

In April we went to Canyon Lake to use the facilities and enjoy a nice day. We have gone before and were told that if we did not upgrade we would not be able to continue using the facilities. We owned with Silverleaf and used the week we purchased many times. During these talks in April we agreed to upgrade so that we would not lose the ability to use the facilities during the day rather than staying overnight.

My occupation prohibits me from taking relaxing vacations rather I travel extensively and live in hotel rooms 8-10 months out of the year. I was checking into a Holiday Inn hotel and was told I could get tickets to Orlando attractions if I attended a short presentation. As I travel so much I thought it would be a great way to enjoy the time I would be in that area.

I booked a room at this establishment through Booking.com. I had till Thursday 12 am to cancel. I went online and canceled through the reservation on Wednesday at about 12 pm. I selected cancel reservation, received a message as I completed "Cancellation Confirmed." I failed to check my emails that day and realized on Saturday as I was banking that I had been charged for the hotel I had canceled. I searched for my email confirmation and could not locate. I called the establishment and Booking.com immediately. I explained my situation to both Booking and Holiday Inn. Booking requested a full refund. However, the hotel would not return any correspondence and understand that technical errors occur.

My husband and I was (and still is) dealing with a worldwide pandemic and laid off from work. I contacted Holiday Inn vacations to inform them that both my husband and I were on layoff from work and could not afford the mortgage payment because we had to figure out how we were going to pay our primary residence mortgage payment. They stated they understood but continue calling requesting for a payment. Why would they want payments when the resorts were closed down anyway. Just makes no sense. It has turned into a nightmare for us. It is just not beneficial to pay for a timeshare when you don't know how you are going to pay your bills month to month. This has definitely showed us a lot about the company.

For the last nineteen years we have owned a condo with this company. We have never seen it, been able to use it or even been given the opportunity to view it as we have requested. Since beginning our ownership we have been told that several amazing amenities including a golf course and pool would be added to the resort grounds. Nineteen years and still, we have yet to see any of these amazing amenities added. In fact, during our last stay, the resort was so unkept and dirty that it was alarming. We, of course, mentioned this at the front desk but as was our request, they lacked any remorse or enthusiasm about our concerns.

As a promotion, I paid $199 for a 4 day stay at one of the Holiday Inn Club Vacations in February 2020. Then COVID-19 happened. After waiting several months, and with the resurgence of cases, I contacted Holiday Inn Club Vacations for a refund since I could not use this promotional due to serious chronic pulmonary issues. I received a boilerplate refusal. This company has no compassion and should be avoided at all costs!!

The most issues we encountered were not being able to use the points when and where we wanted. A lot of times we had to replan vacations by we weren’t signature or more elite club members. You are only allowed access to certain things and if you wanted anything specific you would end up using all your points at one time. We were also affected by the dramatic rise in maintenance fees. Putting so much into this every year and not even making a dent in our actual loan due to interest and fees is shocking. We've had a severe loss of money but this lifetime commitment. This has become more of a headache if nothing else. Definitely a lesson for my husband and I.

Believing that the investment we were making with Holiday Inn would be a long-lasting and enjoyable one, we have spent more than $40,000.00 on the ownership and maintaining ownership amenities, etc. Since making this investment that could have substantially set us further ahead in other areas, we have been lured into additional meetings and contracts on the basis that upping our investment would allow us ease of travel, not only around the US but anywhere we so desired. $40,000.00 is nothing to some but to us it is a serious investment. We have been told that Holiday Inn plans to expand its territories which will allow our investment to be worth even more. We own in Gatlinburg TN and Las Vegas NV. Both areas are highly sought after and tourism is through the roof at almost every season of the year.

During a rodeo, our son was given a free cruise if his parents would attend a free, no-obligation, presentation at one of your resorts. We went with our sons and were pressured to make a purchase. When the sales staff and agents there realized that we did travel and our sons were in separate areas for school etc. they began to push even harder giving us assurances regarding the usability of the ownership, stating that even though week 36 in Canyon Lake was not good for us, and there were no resort locations we could readily use, we could deposit the week with RCI and use the discounts and perks of ownership at any of the Holiday Inn hotels. This was a huge factor for us and it was also inferred that if we couldn’t use the week and we weren’t traveling we could simply rent the week out.

We are contacting Holiday Inn as a way to bring some things to light that are causing more than a few raised eyebrows and stress for owners at resorts. We initially made a purchase with Holiday Inn after a grueling five-hour meeting where it was obvious we were not leaving unless we ‘made a deal’. We made a deal after emphatically saying no to the hounding managers and salesmen only because we felt it was our only choice. We have made our best efforts to use the ownership and remain in good standing.

Every stay at every Holiday Inn has been memorable ones for my family and I. The quality is the same, the people are phenomenal and we always feel comfortable during our stays. We don't feel like customers, we feel like guests!

We have been owners for some time now and have enjoyed many vacations with Holiday Inn. However, there are a few things that have created a negative feeling for us in regard to our overall experience. Over the past few years, we have been pushed and/or told the meetings are a required part of ownership when taking a vacation. Even if we request not to attend it is implied that there is not a choice. The cost of ownership is continuing to rise each year and as we are planning our retirement, it is not something we see that we will be able to afford or use in the future. These costs include the booking fees, maintenance fees, and exchange fees etc. As for the maintaining of the units, we have stayed in some newer resort locations but have also stayed in some units that are in dire need of repairs and updating.

I have used many Holiday Inns and have never been disappointed. The rooms are always very clean. Bed and pillows are always very comfortable. I have always found the room temperature to be to my liking as I can set it to fit my needs. Housekeeping has always been very helpful and friendly. I have also found the front desk staff to be very accommodating should I need anything. Have never had anything to complain about even when we have our handicapped daughter with us. She's in a wheelchair and has special needs and they have gone out of their way to keep us comfortable and happy we're staying with them.

We received a letter warning us that our account ** would be sent to a foreclosure attorney if we didn’t take immediate action to set up a payment plan or make a payment. The letter was dated 11/16/2019. We are contacting Holiday Inn regarding the missed payments as we made the purchase with the understanding we would save money by owning and would also be able to easily book reservations and use the ownership as we wanted.

All I can say is that hotel is a scam. So the situation is the following. They told us that if we pay upfront 200$, then we will qualify for free nights stay in hotel but will have to listen to a talk during that stay. We were unable to take any vacation for that so we extended the deadline for it. Holiday Inn told us to pay extra 50$ and we did!! But later THEY canceled the trip! We are on study visas and we have to leave the US since the grace period is over soon. We explained the situation but the Holiday Inn refuses to refund!! Both 200$ and even 50$ paid later!!! Infuriating!! Such a scam!! It is them who canceled plus COVID situation!! Shame!!! Avoid this hotel at all costs!!!!

Every time we have scheduled a vacation we have arrived and been taken to a room before we could check in to schedule a meeting. It is 8 hours or more for us to drive to any resort, and by the time we get there, we are just tired and ready to get into a room. During one of our vacations, we were told the deeded weeks were going away and need to upgrade our account to the points system so we could continue vacationing. We later were told that wasn’t true but rather the points simply allow us to get more access to other resorts at different times. Since we purchased 100,000 points, we have yet to get access to any resort we want regardless of what time of year. Obviously, this was a ploy to simply get more money.

We have grown increasingly concerned with our inability to use and or enjoy the resorts. We have attempted use with only a very limited window of time is available and often in places too far for us to travel. We have brought this to the attention of the resorts each time we have stayed. We have also brought to their attention that we should not have to pay additional fees to use the rooms and our points. We have already paid for the room and the yearly maintenance fees and the membership fee! Paying more money to simply check-in and or check-in early is ridiculous!

Do not buy a vacation club from Holiday Inn. They promise the world and deliver nothing. We haven't been able to use when and where we want. Why keep trying to get you to purchase more and more points and come on very strong with the sales pitch. DO not believe them at all. The maintenance fees are outrageous and they charge a membership fee to help make reservations that can't be made anyway. I wish we never bought this. It was a huge waste of money that we will never get back. if you're thinking of doing it DON'T!!!

We were offered a free stay (4 days and 3 nights) at Orange Lake to take a one-hour tour of the resort. Also, we were offered a “gift” which we believe ended up being discounted local attraction tickets for touring, whether we purchased a timeshare or not. After touring the resort and viewing an example property, we went back to the sales area. We were asked to provide info on how many times a year we take vacation, what we like to do, how much we think we spend on lodging/gas/etc. Then the sales person tries to add all of that cost up to show you how, for the same cost you can purchase something that, once paid off, will give you something you can continue to use for our lifetime, and leave to your children. The property that they then offered was beyond our means.

Today it was announced that the United States has surpassed the COVID-19 death rate in the world!!! There has been over 6 million people filing for unemployment! The pandemic has put the world in crisis mode. Travelers can't travel even if they want to. Yet, on Easter weekend, I receive a phone call to let me know I am ten (10) days late for my mortgage payment!!!! Really...I have more essential needs to be attending to right now. I promised to pay within 30 days to get current and the agent was cold, callous and dismissive offering me ways to handle my HIVC business. I am shocked at how this company has responded to this crisis. While many agencies, companies, and even banks are offering moratoriums on payments they respond by hassling clients trying to make ends meet during this crisis. Regret doing business with them!

This timeshare was an awful mistake. I am 81 years old with medical issues and I cannot use this anymore and they won't let me out. I even called up there to try and reason with them and they won't help. Don't do it! It's too expensive and has sucked me try. Holiday Inn is a very bad company.

I was not expecting a Waldorf experience! But I must say the property is in need of a good cleanup!

I am an IHG rewards club member. I called in to have points added for a stay at a Holiday Inn that I booked. At the end of the call the lady asked me to remain on the line to receive extra points and someone would be with me. I spoke with a young lady that said they wanted me to stay at their hotel in Cocoa Beach for 3 nights for $199 if I would take a tour of the facility to see the new upgrades and give them feedback. I decided to go with it and by the end of the call I realized that this was a time share scam. I told the lady that I did not want the package but it was too late.

I spoke with a delightful and well spoken Customer Service Rep. whom I was transferred to after confirming reservations for an upcoming trip. I am an IHG member. I spoke with her on Wednesday, February 26, 2020 at 10:45am or there about. She gave me an unbelievable offer that she said would only cost $200 for a 4 night vacation in any of about 10 places. At that point I told her there was only 1 that interested me and it was New Orleans so we proceeded with the call. I provided her with exact location as she requested and I went further to check the dates that I knew ahead of time I had wanted. It was New Orleans. I advised her of the exact dates and she told me it was a new location and would not be available for reservations until April 2020. That was a lie.

This is a timeshare thing. There is a lot of hype and discussion on specific timeshares and timeshares in general on the web. Timeshare pros and cons aside, I am currently disgruntled as my salesperson assured me that I could use my timeshare points to pay my annual maintenance fee and property tax bill... This was last November. I had purchased more points at that time, so, of course, it increased my tax/fee bill substantially. Anyway, the bill just came so I called to arrange for using my timeshare points for the bill. OF COURSE, there's a catch. I had to have called before December 15!!! This, of course, was not disclosed to me at the time of the sale nor at any other time.

While making a change to my hotel reservations for Ft. Lauderdale hotel, I offered an opportunity to earn 500 pts. by just listening to a sales pitch. This was January 12/20. In brief, I was told (by "Ana") if I paid $279 USD, I could have a 4 day, 3 night stay at a Lake Tahoe resort and my $279 would be returned if I attended a two hour timeshare sales pitch. I was told I would be e-mailed full details of the package the next day. The only communication I received was that the payment had gone through so so I called and requested the terms of the agreement. While speaking to the guest relations person it became apparent that what I had been told was not lining up with what the guest relations person said so I told him I wished to cancel the payment.

I made a reservation for this property to arrive later in the summer. I tried to cancel at the beginning of January and was told that I would be charged for one night. This cancellation is over 100 days away from arrival and they would not waive the one night stay fee. Beware of this property, they care more about making money than great customer service.

We were told via phone for $279 we could have a 4 day 3 night stay vacation at a Holiday Inn resort that must be used by one year. But when we booked it we were sent to Crown Plaza motel. (Not even a free breakfast). We did get to the presentation which was a 45 min drive from hotel. Then the hotel charged us 50 dollar “installation” fee. The presentation was high pressure and exhausting So it was not worth what time and trouble. The price of package offered was $59,000!!!!

Dean of St. Clair Shores has it exactly right: be ready for the hardest sales pitch ever. We were promised 5 days at a hotel in exchange for 2 hours of our time. It isn't our first time at a timeshare presentation, so we expected the sales pitch. But these folks took it to level 11. So long as we seemed interested, they were nice. But when they got to the price ($44,000 - but you have to act now!!!) and we said we'd have to think about it, the tables turned. Our sales guy belittled us, told us we were throwing away the opportunity of a lifetime, and that we must not love our family. At the end, he threw his credit card at us and offered to pay for my memories. "I can put a million dollars on this card!". Sure thing, Ryan. 3.5 hours later, we finally got out of there. Read the reviews of people who actually bought. It's the stuff of nightmares. Stay away!

I took the tour about purchasing a unit and was promised 10K points. The girl at the desk said they were out of points and she would credit my account in the next few days. Well, two months later, no points. I have called, left messages, spoke with reps, been transferred, listened to A LOT of hold music and have been hung up on. The conclusion? If you want to spend your good money to be treated poorly, this is the place to do it. But, I can think of better ways to spend money.

Owned and operated and are not owned and operated by the owner of Holiday Inn brand." So, why pitch Holiday Inn if it is not the owner? What are they up to? Hmmm?

Terrible customer service. Had a problem with my stay and was initially given the details for the wrong hotel when I contacted Holiday Inn so I couldn't contact this branch of the hotel until late. The hotel made me an offer to solve the problem very late at night then retracted the offer the next day. Was passed on to management who didn't reply to my email. Don't stay here if you expect to stay with a hotel that has staff who actually care about their customers.

Although Warren was friendly and courteous, it felt more like a hostage negotiation than a sales pitch. What was also odd is that Warren had similar life experiences as myself. Lots of numbers about points and perks was very confusing and thrown at us quickly. First one was for us to spend $44,000 and the last of four was for around $8,000. When Warren finally gave up, Michele hit us with two more before we finally got the $249 back that we spent for these three nights. Common high pressure sales like being made to feel guilty for not taking one of these great offers, for wanting to continue renting compared to owning and giving this to our kids, and showing us very nice room layouts and wondering why we wouldn't want this.

We did not want to purchase this timeshare but Holiday Inn bought out the timeshare we previously had and said, no kidding, "that we had no choice as the property no longer belong to our previous owner and we were still under contract." Thousands of dollars later the lies go on. We were told we would not have to do anything to have our time rollover at no cost and that any unused time would automatically accumulate. LIES. We have to not only contact them but they charge us $200 to roll them over and then only keep them for a year. Booking is a nightmare.

Booked a trip with them for Las Vegas. Canceled trip. Re-booked it to Myrtle Beach in Sept. Then they canceled it without my knowledge and would not rectify the situation. Rip Off. Go ahead and keep my money. You people are not worth the trouble. Buyer beware of their scams and tricks.

HOLIDAY INN 0 MT PROSPECT, IL. When I arrived at the hotel, nobody was waiting and the counter had two staff. However, both were too busy taking phone calls to even greet me. One call, then another... One person, presumably the duty manager, was on his cell phone on I assume was personal business. Okay, finally they get to me. Then I am asked to sign a credit card approval for considerably more than the agreed-upon rate (via the IHG website). I refused. The staff member kept pointing to a sign that said they put a hold on debit cards. I replied that I used a credit card, not a debit card, so those conditions do not apply. The guy just kept pointing to the sign and says he will give me the extra charged money back after I check out of the room. It turned into a minor screaming match - can't you understand your own sign which specifies "debit card"? He then removes the sign from the counter.

Booked months ahead of time and paid extra to be able to cancel up until the day before arrival. Get to the Holiday Inn north beach Virginia Beach to find out that their beach is unusable because of a rejuvenation project. So they had NO BEACH but never notified us and charged full peak prices. Management told us that they’d give us back about $50 per night but that’s still beach front prices. They then said we were welcome to go somewhere else and they wouldn’t penalize us!! So we’re supposed to spend a day finding a place, repacking, checking in, unpacking etc. Called IHG direct and they say they can’t do anything even though it’s their property and we booked through them. AND our calls were dropped EVERY SINGLE TIME!

Upon checking in at Orange Lake Resorts in Kissimmee FL, you are taken to a desk where you are required to make an appointment for a 45 minute timeshare spiel. If you don't want to make an appointment $35 is added to your credit card. I've heard lots of yelling and cussing at this desk. I've been a timeshare owner here for 15 years. Last year they started charging you &35 to book your home resort, the week you bought and paid money for already. Every year it's a new gimmick. And they advertise you can stay at all the resorts in their catalog. That is a blatant lie. I have plenty of points to stay anywhere in the Holiday Inn Club catalog... but when I go to reserve... it says not enough points available when I have researched and saw otherwise. IHG and Holiday Inn Club has really turned into a greedy company that only takes your money and then says we still need more.

I used Booking.com for the first time in July sixteenth. I went through the reservation form. I wrote in the special request that we had a little dog. I was under the impression that this hotel was pet friendly. Booking.com took the debit card no issues there. They should've informed me that this hotel wasn't pet friendly. I would have never had made a reservation there. What is the point of having on the page a special request if no one reads it. I won't use it ever again as I was taught a very expensive lesson. I will go directly to the hotel myself and not use the web. I didn't get the best deal. This is the first and last time I use Booking.com. I tried to cancel as quick as I could. It wasn't easy. By the time I get the email from them to confirm the reservation, the hotel has taken three hundred dollars and for a room we didn't get to stay in.

This company screwed up our entire vacation and reservations! No one seems to know what they are doing, and every time someone says "you will receive a confirmation email," it is never sent. Horrible service!

Holiday Inn & Suites Virginia Beach North Beach was where I stood and it was great. The hotel is right on the boardwalk so the view of beach was amazing and the room was clean and well decorated. Had a refrigerator, microwave and coffee maker which I loved. Just wished breakfast was included and not extra but I would definitely stay there again. My main concern is cleanliness and it was very clean.

Stay away from the Holiday Inn Vacation Club! I feel like an idiot falling for a vacation club package over the phone. I have a friend and previous neighbor who works for IHG corporate so I felt that I would give this a shot. I'm assuming that he has no relationship with this organization that sells the vacation club offerings. When being sold or scammed about the club, I was told that I would be placed at the highest level, comparable to an owner for a room at a vacation club. Today when trying to schedule the dates, I was told I would be booked in a Staybridge Suites or Best Western. I asked about three different properties, Myrtle Beach and Cocoa Beach. When asking about Panama City as shown on their website, they said that was not part of the vacation club.

My husband and I travel with Holiday Inn. We received an offer to book a hotel through Vacation Club. They put us in a disgusting hotel that smelled like weed and mold. I called them and the travel guy we worked with for the past few months is no longer there and no one knows who he is. They connected us with a manager who seemed clueless and ignorant. He promised he would move hotels into a nicer hotel so he moved us across the street to a nasty motel that was even worse. He said he reserved it for us but we went to see and they did not have our names in their system.

Beds comfy. Very clean. Helpful staff. No hot water. Bathroom uncomfortably small and awkward, lighting controls a mystery. Good car parking at this Norwich UK branch. Wobbly Formica tables in breakfast/dining area. Clinical not cozy. More like the old McDonald's. Food good and abundant. 15-06-19.

Bought a 3 night stay in The Smokies. Was told I had to listen to a presentation and I would get the $200.00 back. Here's the catch. More than 4 cannot come and we have 5 in our family. I also do not recall them saying it was non refundable. So, just lost 200.00. No hotel stay, no presentation. Just leave one child home and I guess it might work. I don't think so. No more Holiday Inn products of any sort for me. That was deplorable. Did I mention it now has an expiration date. Seriously? Disgusting bait and switch.

I own a Timeshare which was known as Silverleaf now known as Holiday Inn Timeshares. Well ever since the buyout rates keep going up, things are being taken away such as Bonus Time which was free now we are being charged for, reservations are almost impossible to get, deposits are required now, resorts are extremely noisy and nasty. I have tried contacting the Attorney General in our state but get no response. We were promised things when we bought the timeshare. Now those promises are being broken.

I went to presentation on 5/19/19. To go through the entire 3 hour presentation and decided against purchasing to be told that they were going to keep my deposit because I didn’t come with my separated spouse. Why take me through the long tour and try to pressure me into buying to not give me what was promised. Your reps are not trained properly, they give out the wrong information.

We agreed to sit through the presentation with Holiday Inn & IHG properties. Having no experience with timeshares, we went with little to no expectations other than knowing it would include a ‘hard sale’ and a concrete 120 minutes of our time as stated at check-in. Luckily for us, we had an incredible salesmen, it was easy to spend the majority of our time with him. The presentation was clear, concise, and well delivered however, there was nothing in the offer or packages that was of value to us to be convinced to sign a contract.

If you had a similar experience with Holiday Inn Club Vacations, please file a Better Business Bureau complaint. A company should not withhold money if no services or products were received. I recently fell victim to a predatory practice shortly after having stayed at an IHG hotel. I received a call regarding a $249 3x night stay at the resort of my choice from Holiday Inn Club Vacations. It seems like this company is somehow associated with IHG as my stay was referenced in the call. The fee is supposedly refundable after sitting through a timeshare briefing.

I fell for the illusion of being able to travel to nice places and stay at nice hotels for cheaper than I would be able to otherwise. The overly-long presentations are designed to overwhelm and exhaust you with information that distracts you from what it is you're really getting into: that being having to buy something for far more than it’s worth and that you’ll have to ultimately pay far more for points than it would cost you to book the trip on your own. Nor do they tell you, until your next obligatory meeting, which is every time you show up for a vacation, that in order for your points to have the same value as they did when you first purchased them, that it'll cost you more. It's predatory brainwashing at its finest. I regret ever setting foot in at the Orange Lakes resort and am looking for any way possible to get out of my contract.

We recently purchased at Orange Lake in Kissimmee, FL. We were told of an instance by our first salesperson, (he never gave us a card and we don't remember his name) that when his home sold sooner than expected, he was able to go there, to HICV Orange Lake and stay for 2 weeks! Since it was within 30 days, he got both weeks for the 15,000 points ea and a total cost of $64!! They repeated, no matter how many weeks you are able to stay, you are just charged the $64! We told them no, at the first offer, which was like 200,000 points for $24,000! Then Georgio came out and said they could do 100,000 points for $16,000 (or something similar) and we told them no, again saying we owned in Aruba for far less and go there every year, but we like to travel with our kids and grandkids, so we were looking for options.

This business takes the brand awareness and business legacy of Holiday Inn, and tarnishes it with a menagerie of dishonest salesmen, unscrupulous and deceptive middle managers, backed by an organization that has zero accountability and very poor internal communication. Just try to get to the correct department to resolve an issue...it will take months.

***Racist experience*** Very Very poor Communication between staff and customers. Worst experience of my life! Zero stars if you ask me! We stayed here, paid near damn $600.00 to show my family a good time and after checking in we drove to stayed in the Ambassador's Villas. When we arrived as soon as we get off our car there was a family drinking at the front of the complex and partying with a group of people.

Signed up for a vacation "mortgage" after the 90-minute presentation, There are many pages of legalese to the contract that took hours to try to understand... Then, within the first month we realized false representations were made regarding "points" and availability of cheap 5 day stays. Within the first month I wrote a letter seeking to cancel but no response and now they are docking my good credit. Beware of this company... There is no way out if you don't cancel within 6 days.

Checking out at Vero Beach Holiday Inn Express 9400 19th Lane was like arguing with a juvenile. My business card is tax exempt and upon check in I was told all that is taken care of at checkout. No need to tell me. When checking out the juvenile front desk manager argued with me about not telling the supposedly trained check in clerk about my tax exempt status. Will never step foot in this Holiday Inn again and will change hotel chains for future travel with one more encounter with an untrained child behind the checkout desk.

I want to know why you cannot find this information anywhere. I would like to know the regional manager or owner of the Holiday Inn Silver Springs Washington. And I can't not ask the management here. They are the problem. THE WORST.

Sales staff and the Quality Assurance Office lead us to believe that we were to keep our bonus time option just as it was. On June 16th, 2018, we went to the Hill Country resort at Canyon Lake, TX. We went to an information meeting about the transition from Silverleaf resorts to Holiday Inn Club. That Information meeting turned into a sales meeting that lasted over five hours mainly because we have a free bonus time clause in our contract with Silverleaf that we did not wanted to lose. The two sales representatives and their supervisor assure us that the free bonus time was to be carry over and how their system was better because instead of having a fourteen-days window to make reservation we would have a 30 days window to make reservations.

As many others have stated the Holiday Inn Resort in Kissimmee is beautiful. I am a IHG silver member and was asked to buy 4 day/3 night package for 199$ with 2 hour tour of facilities. I was going to Orlando anyway so it worked out great...or so I thought. The first day my husband & I were put through the most high pressured exhausting sales pitch I’ve ever experienced in my life. At the end, I begged and was on the point of tears to be taken back to our car. It was the most insulting, verbally abusive, harassment I’ve gone through since my first husband! I divorced him but these people I could not get free of! It ruined our vacation, I was so exhausted that day I could only go to bed. The building stunk like fish. I liked Holiday Inn before but may never stay there again. Please people do not accept their offer regardless how nice it sounds!!! I wish I could give -10!

My husband and I booked a room online at the Holiday Inn Ocala Conference Center. We reserved a King suite that showed a jetted tub and offered a hot tub by the pool. When we finally got to our room there was no jetted tub nor a regular bathtub just a shower. We figured ok well maybe we did something in the reservations and went to look for the hot tub, the website stated that there was one. Nope they claimed to have closed the hot tub a few years back and never removed it from the website.

Received the call/offer for 4 days 3 nights at a Holiday Inn Club Vacation for 250$ (refundable in exchange for timeshare tour). Specifically asked (because I suspected shady behavior) for the list of places we could stay... "Any of the Holiday Inn Club Vacations" was the response. So I specifically asked if the resort in Gatlinburg was an option for the 3 nights and yes was the response. Now a year later when we try to use it, we are told only 3 poorly reviewed HOTELS in the area are valid options... That is fraudulent/dishonest business. I'll never consider a Holiday Inn Timeshare at this point. This seems like a case study for business schools in how NOT to handle customer service. If you get the call... just hang up.

I am a member of the IHG Priority Club. Contacted about a vacation promotion ( 4 night/5 days) to visit 1 of 10 Holiday Inn Vacation Resorts for $279.00 which would be refunded after we took a 2 hour "tour". I eventually booked at the Cape Canaveral Resort. Turned out the stay was not at the resort but at a local hotel in Cocoa Beach which we were told after we set up the vacation. They mentioned during this call the "tour" was actually a timeshare presentation. While I felt like I had been deceived, I did not ask the right questions initially. Who would have guessed Holiday Inn had timeshares?? But I thought we could handle a 2 hour presentation for a free stay in Florida. We knew at this time in our lives could not afford a timeshare, but we may be in a position to do so in a few years.

They promised me my 45000 points per year would be enough for 9 days in a low season at the Orange Lake Resort with a reservation last minute and now I can't even buy a Monday for 30000 points. They mention I could transfer my points, because expired after 2 years and you mentioned it would be a conversion from 45000 points to 36000 point IHG but you said it would be converted back to the 45000 point in case I want it to use it at the Orange Lake Resort Orlando... not true.

Fair warning: Do not purchase a time share from this company. They are a joke. When you go to book trips they never have anything available. They charge you to actually book on top of using your points. It takes forever to make a reservation for some reason. They keep you on multiple holds for a long period of time. There are to many catches to using it. It is not worth the hassle! You really don't save any money. We have poured more money into it than we have used it. You do not get what you are promised at those paid two hour sale pitch get-a-ways.

I have been a Silver Leaf owner with Silver Leaf resorts since 1992 as a "Endless Escape" member. Silver Leaf/Holiday Inn has taken away nearly all benefits of the program, was able to take pets to resort, then a refundable pet deposit, then a $100 non refundable pet deposit, now no pets allowed; The Villages on Lake Palestine owned & operated a Marina with boat stalls for guests to use at no charge, somehow it became private and now costs to park and even launch a boat; Then in Dec. 2018 I receive a letter that we will have to pay a $49/night charge on weeknights & a $75/night charge on weekend nights to use "Bonus time" which was free under the original Endless Escape program that I have been grandfathered in by contract when Holiday Inn took over.

They told me this was a 200 dollar 3 night, 4 day marketing attempt to get people to see Holiday Inn as a resort rather than just a hotel. They said I could use it anytime at certain locations in the country within a year and I would get my money back after a one hour tour. Then I get emails saying that this is really an attempt to sell a timeshare! They said if I stay at their resort and dont qualify, not only do I not get my 200 bucks back, but I have to pay for those 3 nights in full myself. So now I choose not to go at all and just be out 200 dollars. I am disputing the charge to my bank.

I booked a night at Holiday INN 777 N Pinal Ave, Casa Grande Az. I was attending a wedding in Casa Grande. Unfortunately the morning of the wedding...there was a horrible flood (in the month of October) - a really bad and dangerous flood. I could not drive through the flood to get to Casa Grande for the wedding. I called the Holiday INN and told them my situation, the manager at Holiday INN 777 N Pinal informed me that because I purchased my stay with a third party vendor they could NOT refund me my money...

In short this Holiday Inn Vacations Club and timeshare offer is a scam run by bunch of rude people. If someone wants to file a class action lawsuit against them I completely support it. They should be taken out of business. I was called from these people with an offer to reserve a vacation package. They said they would give me $200 and an additional $100 if I would participle in their presentation. The purpose of the presentation was to show introduce the Holiday Inn Club in different locations. We went to one of these so called Holiday Inn Clubs in Las Vegas but they told us our reservation was in a different hotel! We went to the other hotel.

The door in the hallway did not let out to a safe drive to park and unload luggage. The room thermostat did nothing. The water came out brown when we turned on the tub faucet. Also, out of 5 wall plugs, only 3 worked.

Good transport to & from airport. Ample parking. Staff was good. Clean. Rooms adequate. Bar by dining room. They had good food, breakfast and dinner. Live band. Close to attractions and local restaurants.

Checked in and read, never told there were four different buildings, just given a room number I of 4369. Took two elevators and still nothing on fourth floor close to that number. It took 59 min to find room.

I don't know how these people are allowed to stay in business. I guess it's because they are making money off consumers. I was offered a getaway package for $199, which I accepted. I was told during the phone call that it was not transferable. I was not told that it was nonrefundable. Called back less than 24 hours later to cancel due to a family crisis and was told that I agreed to their offer as being nonrefundable. I explained my situation and was told that I had to put my cancellation request in writing. I went home the same day and email the company. I waited more than 5 days and received an email that said I was told that the money was nonrefundable and that they wouldn't refund me. On the phone I told them that I wanted to hear the call where I was told that it was not refundable. It never happened.

Won’t let you exchange with any Holiday Inn vacation resorts unless you pay to change to points and then you lose everything. Go to meetings. They're rude. Obnoxious. Get mad when you say no. They should be sued!

Clean in entrance. Told us about breakfast and the times. Upstairs to second floor. Down a long hall. To get door open is a new way. If my daughter not with me I could not get in. Would have to get assistance. Just tap card to handle. Only bottle of lotion and one bar soap. Rest in jars up in tub area. Room clean. Only stayed one night. I liked the pillows as I have to sit 1/2 way up at night. They did not crush down like other motels.

I have stayed at Holiday Inn Charleston WV for years. My World renowned company whom I work for book this hotel often. I have two things to say. Janitor, John, is a very impressive, dedicated employee. He is friendly and is always working hard day or night, always with a smile and a warm greeting! The night 'manager' 'Tom', who was not wearing a name tag as all other staff were, whom was very uncomfortably unapproachable, was and always has been very rude and not the epitome of concierge. Or even just a nice person to deal with when one is staying at your wonderful establishment.

We were originally with Silverleaf Resorts. They were a little pushy, however now that it is Holiday Inn Resorts we are very frustrated. We were threatened in Branson, Mo that if we didn’t buy into a Trust with them our Maintenance would go up. It has gone up $372.00 now, which during Christmas season is very upsetting! I am charged every time I go to the resorts, which never happened with Silverleaf, plus being charged to move around points. This is the worse experience for a retired couple in their supposedly golden years! I can’t say anything good about this company or our experience with them!

Owner at Orange Lake Resort, Holiday Inn Vacation Club. We bought the 191,000 per year plan a few years back and it was okay, but availability was an issue so we couldn't always use it when we wanted to. Every time we used it we were asked to attend owner updates which we refused to do for the last 5 years. Last time we went to Orange Lake, they again asked us to attend 1 hour owner update, bribed us with cash so we agreed. They specifically said one hour so we booked it for the day we were leaving. We show up to our appointment. There is an employee calling out that it was a 1 hour presentation. When we met with the guy, we told him he had exactly one hour. He got angry and said,"Come on, you know from past experience these things take a minimum of 3 hours". We told him we would not stay past 1 hour. He was mad. Then he tried to get us to upgrade to the VIP plan, which would be 300,000 points.

Holiday Inn Dallas Market Center - My 6-year-old son was brutally assaulted at his school 24 hours before I was supposed to check in. I had to stay home to deal with police investigation, child protection services and importantly trauma to my son. I called the hotel, explained the reason and the manager promised to consider reimbursement. They still have not reimbursed me and took my money.

I was told that I could pay $200. to sign up and go on a vacation of my choice area. I would get my money back after presentation - cash - and then I would get $50.00 cash, and another $100.00 for me and 3 others to visit. I chose Cocoa Beach. Yesterday Oct 16, 2018 I was told by a person named Bianca that my husband would have to attend the meeting. I was not told that in the first conversation. If I had I would not have signed on for this, as my husband does not travel because of his health. So she told me to contact and give a review to you. She said you would listen to the recorded call and get back with me. I would like to go on this trip but if I cannot I would like a complete refund.

Holiday Inn St Louis is a scam in short. I booked online costing me $131 for one night. On a Sunday Cardinals game night of course so I paid in advance to make sure I had a place to lay my head. I get there in time (check in is 4 pm for a strange reason). They charge $15 for parking - crazy because less than a parking lot away is parking all day for $6. Not only do they charge for the customers' parking but paying $130+ with a credit card but upon the reception at the counter they have the audacity to ask for another credit card (yes another) to charge $50 on hold for $2 as it shows on credit card balance then they give it back after check out if the room is not college drunk and disorderly children misusing or damaging the room etc.

Recently made a reservation at a Holiday Inn hotel affiliate and was forwarded to another person without warning. Apparently I was one of the lucky few that would be offered to participate in their new and improved vacation program. I think I must have told the lady on the phone like 3 times I wasn't interested, when she persisted I said, "Can you just email me the offer? It's late and I have to get up early in the morning." Of course it was not an option, so eventually I caved and gave my credit card for a deposit for one of their properties. Next day, did a bit of research, viewed the properties online. Recent reviews of customers were horrible, and even the "model" photos of the properties were lackluster and outdated. This would never be something I would pay money, any amount to stay at.

I was made the offer about 6 years ago while booking a hotel for work. We went to Las Vegas. We knew there was a sales pitch to come. Against expectations we bought the smallest plan. We have upgraded 2 times. We enjoy this and have given trips to some of our friends. We have gone to Gatlinburg 2 times (going again in 2 months), Orlando 4 times and Williamsburg. We are going to Panama City for Thanksgiving to be with family. Traded point to stay in a hotel in NYC. My husband’s heath kept home last year. Missed a trip to Fox River and Orlando. We were starting to talk about buying a TINY condo in FL when this came up. Love the flexibility.

I read a lot of bad reviews about Holiday Inn vacation club and was scared to go!!! But we went anyway because we had paid a year ahead time... Glad we did. We took the timeshare tour. We were treated very respectively even though we declined to buy a timeshare. GREAT VACATION. WOULD DO IT AGAIN!!!

I was offered a 5-day 4-night stay for $279. After talking to the representative I agreed on Myrtle Beach with the promise of a beachfront hotel that could sleep 5 comfortably. I flew from California (paid myself) and when we checked into our hotel it was 4 miles from the beach, dirty and smells. I first tried calling customer service with IHG and got hung up on. I called back and was told to ask for a balcony room with an overview of the beach... When I explained the only thing I could see from my room was the highway they said there’s nothing they will do.

My daughter is a competitive swimmer and we travel a lot, earlier this year, I booked a reservation for Holiday Inn and was offered a vacation package to Orlando Florida which I purchased for $249.00. Last week, I called the reservation office to book a trip to Las Vegas since I have the option to change location, while making my reservation. I was asked by the reservation personnel if I am married and I said yes then she told me that I need to attend a 2 hour presentation with my husband, I explained to the reservation person that my husband is in the Philippines and has been there for more than 2 years and he has no plan of coming back to the US.

We were called on 7/16/18 by a member of IHG offering my husband a trip to one of 10 locations with Holiday Inn Vacations Club. Since my husband is already a member of IHG, he was first offered a package for 4 days/3 night stay at one of the properties at a price of $249.00. After I kept declining because I was very skeptical, we were supposedly transferred from one person to another to try and get us a better deal - same package now for only $199.00. I told them to send us something in writing before we committed to the deal. Of course they could send an email confirmation once a payment was made. I went against my better judgment and fell for the scheme.

I have been a member of IHG for several years and used Holiday Inn Express Motels for a long time. I received a call from Holiday Inn Vacations. I was told that Holiday Inn was "Celebrating" their 25th anniversary by offering exclusively to IHG members, discounted room rates at one of their vacation resorts. You will get 4 days and 3 nights for $199. I inquired if this was a timeshare, since I have dealt with timeshares before and was told "No", this is simply an anniversary exclusive deal, no strings attached.

We had to travel to the Los Angeles area to attend my younger sister's funeral that died of MS. We looked on Hotwire and found a nice looking Holiday Inn in La Mirada. We arrived at the hotel one hour early and were told that we could not check in until three PM and not a minute earlier. I asked the front desk clerk I only had two reasonable requests. 1. Not be on the busy freeway side of the hotel, 2. we need double beds because my 30 year old son was with us to attend the funeral.

I am a platinum elite member of the IHG Rewards Club (Crowne Plaza Hotels, etc.). Following a call to discuss booking my next stay at the Crowne Plaza I was transferred to a sales person regarding a "special offer for Platinum Elite Club Members." Turns out this was an offer to stay at one of the Holiday Inn Vacation properties for 3 nights and to hear a sales pitch on a timeshare. We were Charged $249 up front and when we arrived at the property and listened to a sales pitch for 2 hours we would be refunded the $249 plus given $100. As we had planned a trip to one of the locations anyway, we decided to take them up on this offer.

We had a lot of points. When we went to use them it said 0. Holiday Inn says they expired because of inactivity. However my husband booked a day room and paid full price during the period of time they say there is inactivity. He has the receipt. Holiday Inn says we cancelled that stay. Totally not true. We won’t stay there again.

Watch out for Holiday Inn Rochester. This hotel’s staff are irresponsible and rude behaviour of their staff. I check into this hotel 15/11/2017 at about 9.30 pm. Paid £10.00 for breakfast. The next day I became unwell. I asked if breakfast they could bring breakfast to my room. The breakfast was delivered with extra charges that was never mention, the staff was very rude telling me I should know better and shouting at me that they could not find anywhere on their books that I paid for breakfast. I was made to feel I was having breakfast that I did not pay for, the hostility and rude behaviour was unbelievable. I was treated like a criminal even after paying the extra charges.

I have been a member of the IHG Rewards Club for a fairly long time and most of my experiences with Holiday Inn have been good. Until this one. I'll make this short: I booked a room for one night at the Holiday Inn 300 Plaza Drive Secaucus, NJ 07094. Checked in at the counter and when I asked where to park they told me it's $20.00 to park at the Holiday Inn or I could park for free if I drove to the other side of the nearby Sheraton hotel. Nowhere does it mention you will be charged for parking in their facilities. The next time I'll just stay at the Sheraton hotel, at least they have parking. Also Holiday Inn sent me a follow up in the mail telling me that if I enjoyed my stay to please fill out one of these site reviews: www.tripadvisor.com/review (I don't want to join and they won't let you say anything unless you do) or www.ihg.com/reviews. Guess what? That site doesn't even work. All you will get is 404 NOT FOUND. So travelers beware.

Consumer beware! I was forced to make a reservation through a third party Site Search LLC. The fine print stated a 2 week notice of cancellation. I cancelled 4 days prior to my stay due to emergency as Holiday Inn has a 24 hour notice policy. I was in fact charged $148 by Holiday Inn. When I contacted the hotel directly, the they would not issue a refund and I was out the money. Lesson learned. Never do business with Site Search or IHG hotels. Hopefully IHG will review this terrible hotel reservation policy and be sensitive to urgent circumstances. NEVER STAY AT A HOLIDAY INN!

This review is for the Holiday Inn Timeshare promotion to stay 3 nights for $245 and receive it back once you finish watching the presentation. We feel like we were totally mislead with their unethical marketing strategies. We were told initially that we would stay at the Holiday Inn Vacations Resort and chose the Scottsdale location and got on a plane all the way from the East Coast thinking we would enjoy and stay in this beautiful resort that we read about and saw photos online. Once we arrive in Scottsdale we find out that we are not staying at the Resort but at a cheap Holiday Inn Express with a falling apart mattress and paper walls that prevent us from relaxing and sleeping at night.