Holiday Inn Reviews

Additionally, why do they ask us to enter our account information and the city and property we wish to visit if they aren’t going to pass that information on to subsequent agents? I found myself having to explain everything multiple times during the same call, including my account number, personal information, travel plans etc. That brings us to the reservation. Both calls resulted in the agent informing me that the hotel I was looking to visit was sold out for the weekend in question. I explained that I am a Platinum Elite member and would like to invoke my 72 hour room guarantee benefit. They both said they would need to call the hotel to make the arrangements.

My first call ended up in my being disconnected but my second call resulted in the agent returning and informing me that the hotel in question is sold out and there is nothing they can do. She continued by saying she could try to get me into the Holiday Inn Express at the south end of Ocean City on bayside but I explained that hotel is not Oceanfront and it is too far from the convention center where my daughter’s activities were taking place. I added that the benefit is called “72 hr Room GUARANTEE” not “72 hr, we’ll see what we can do for ya and do the best we can” benefit. There are plenty of hotel chains out there that are much nicer than the IHG chain. I’m sure HILTON and Marriott would be happy to get my business and personal travel because Holiday Inn has lost a customer.

I asked for the details of the offer, more than once. The salesperson deftly redirected me to other discussions and did not provide the details until AFTER I purchased. When I called to make my reservation, then I was told that the stay is NOT in the resort, and IS restricted by availability. I completely, totally, fully recommend that you boycott Holiday Inn and Holiday Inn Vacations. Perhaps then they will respect their customers.

I tentatively looked at the fall of 2018 with a stay in Williamsburg, VA. This was tentative. There were no dates picked, this was just the time of year I was looking at. Basically, I am being charged for something that is not booked or confirmed. And I get to put it on my account 10 months before I may or may not use it. There is something wrong with paying for something you did not get. I received my credit card statement and the $199.00 charge was on my card.

I called Holiday Inn Club Vacations and was told they could not refund the money. I asked to speak to a manager and was told it could not be handled at their end. But, the agent provided me with an email: customerservice@holidayinnclub.com. I went online and it took me to a site which asked questions about my Williamsburg, VA stay, which has not happened. To get in the system I put in the Woodbury info. The customer service site was not what I was told it would be, or offer a place to work on resolution.

For anyone else out there, a warning. Make your reservation for the Holiday Inn Express, but do not move forward with the Holiday Inn Club talk. I am pretty astute, but this one slipped by me. I will now have to dispute the payment with my credit card company and I plan to file a complaint with the Minnesota Attorney General's office, so no one else is pulled into this type of timeshare tactics.

When we arrived in our room, we were extremely disappointed with the condition of the building and room. I will gladly supply photos of the following: The elevator is old and rickety, the exterior is not well kept, there were holes in our wall, our bedsheets had 2 holes and what appears to be blood stains, the air filter had mounds of dust (it looks as if it has not been changed in years), the toilet did not flush properly, the light fixtures had dead bugs in them, the cabinet doors did not open properly - one drawer did not open at all, and the appliances were old, dented, and worn out (in other words, everything was disgusting). The refrigerator actually froze anything that was placed in it. Nothing in this establishment was maintained.

The next day, my husband went to the front desk to voice his concerns. At this point we had also asked about the security measure taken as there is not a card required for entry into the rooms from the exterior. There had been people up and down the hall all night. Kids were screaming and running around the next morning as well. Our issues were dismissed and he was told that we had been placed in this section due to the points used and that security was not an issue. If we noticed anything – we should just make them aware. In retrospect, I wish we had pushed the security issue.

As Orlando was extremely busy and we had no other options for accommodations, we stayed versus cancelling our reservations and going elsewhere. Tuesday night, we had requested more towels. We were told there was an $8.00 fee per set. We said never mind. I understand that this is policy but when maintenance fees are paid each year, the conditions of the hotel should be kept up and there should be no charge for exchanging towels.

On Wednesday morning, VIP services had called, when my husband had told them what was going on, they told him that we were due for an upgrade because of the owner’s status and we should not have been placed in the clubhouse area in the first place and that we were entitled to the upgrade at check-in. We did not press the issue or asked to be moved as it was already Wednesday and there was no point in moving at that point. We had already voiced our concerns and it did not seem to matter to the staff or management.

Thursday night, we returned late from the park. It looked as if our luggage had been rifled through and our clothes were piled up and messy. We repacked everything and decided that we would look through everything Friday morning prior to check–out as it was late and we were exhausted after the long day. While we were packing up on Friday morning, we noticed that our children’s tablets were missing (value of apx. $500). They had been placed in my husband’s backpack the night of the 31st when we arrived and we had left them in the bag the entire week. I would also like to mention that we had left the “do not disturb” sign up the duration of our stay so that no one would enter with our belongings in the room, as the tablets would not fit securely in the safe.

Friday morning, my husband went to the front desk to report what had happened, the manager on duty **, would not come out of his office to handle the issue. Finally, after my husband repeatedly insisted, he came out to speak with him. ** attitude was basically “too bad”. He had no concern about the fact that there had been an apparent theft. He stated that he would have security call us. They never did call.

Later that day, my husband spoke with another manager, **, who stated he would follow up with security. Again, Security never called as promised. In the meantime, my mother was dealing with ** (Operations). My mother was complaining about the room conditions and the security factor along with the theft. The issue was escalated to ** (Head of Operations) who told my mother that she had spoken with me (that never happened and that ** stated we said the tablets could have been left at the park – also, never happened). My husband had explained to ** that he had left them in his backpack in the room during our stay. This was twisted several times. It seems that everyone is trying to cover themselves and it is concerning to me that the staff is so casual and dishonest about the complaints. The entire situation has been handled in a severely unprofessional manner.

We were told that the time logs only show us entering and leaving the room so nothing will be done. We were also emailed a table of the log times/dates. I find this completely unacceptable and disappointing. We know that someone was in our room despite what the logs state. We also noticed a random log stating that the room was entered during a time when we were at Disney, this has yet to be addressed. The cameras should show an entry to our room by someone other than us.

Another area of security concern is that most chains will enter the room after 2 days of a displayed “do not disturb” sign as a security measure. The staff insists no one entered the room. After doing research, I learned that this is also a security issue that should be addressed, as most chains have this policy in effect to protect their guests. The lack of policy on this issue shows that Orange Lake has no concern for the security of its guests. There are a number of issues ranging from cleanliness/maintenance, staff incompetence/professionalism/customer service, security, etc... These are major issues that need to be handled appropriately. The staff seems to need training on customer concerns, security, and safety. Browsing through past reviews, this is extremely evident that I am not the only patron who shares in these concerns. I have never dealt with such poor customer service.

The fact that the BBB complaint percentage is at 80% negative is alarming in itself. This is not what I have come to expect from anything attached to the Holiday Inn brand. While I understand that this is an IHG partnership and not an ownership, I would hope that the IHG Corporation would be proactive with these concerns. My expectation is that the tablets are replaced and my parents get some, if not all, of their points returned. I would also like reassurance that the staff has been dealt with and trained. Professionalism is key.

I reached out to Holiday Inn Corporate on 1.7.18. I asked that the correspondence be forwarded to the manager and general manager. I made them aware of the steps of actions that I would be taking should this issue not be resolved. No one has returned any form of correspondence. ** had promised that she would be in contact on 1.8.18 and never returned the call. I do not feel that Orange Lake is meeting a consumer obligation of safety, customer service, or maintenance (since maintenance fees are applied annually). Please feel free to contact me with any questions or concerns that you may have. I would also like the opportunity to share with you the photographs showing the mentioned maintenance issues as Orange Lake Resorts did not seem to be bothered by the conditions.

I was a nervous wreck that day but they gave me fast, friendly service directly to a room where I could relax, get something to eat, get my mind together for a few hours. I didn't encounter a single problem and felt well-collected when I checked out. I was a nervous wreck that day but they gave me fast, friendly service directly to a room where I could relax, get something to eat, get my mind together for a few hours.

I cannot describe my level of anxiety after calling 5 or 6 times while the alarm was sounding to find out if I should be evacuated and then not receiving an answer. My son, who was asleep as I was, eventually made it to my room in the middle of the alarm and reminded me that taking the elevator was not an option. He said he would carry me down the steps if he needed to. I weigh 350 lbs. Just as we were about to exit the room the alarm stopped. I again attempted to contact the front desk on the phone and still no answer. Once it became apparent that it was a false alarm (people below my floor started returning to their rooms) my son eventually returned to his room.

I lie awake for another 2 or 3 hours partly because I never even received a courtesy call to check on my welfare (which only added to my anxiety) or to even let me know it was a false alarm... and partly because of the loud talking and commotion of guests who took their time about returning to their rooms. As I was checking out the following morning I spoke to the lady at the front desk (someone different) and explained my concern. While she was very nice and acknowledged my concerns she said she was unable to fulfill my original request that I be refunded for at least one room given my frightening experience. She explained that only the manager was authorized to honor my request and the manager had not come in as of yet.

She did, however, offer me $30 off each room which at the time I felt something was better than nothing. I shudder to think what might have happened had there truly been a fire. Finally, this is my worse experience ever at a Holiday Inn. I've been a Priority Club member for over 20 years. I'm considering giving up my Priority Club status because the guests seem to be the least of your priority... especially those with physical disabilities.

I literally called less than 5 mins after booking to cancel... so again Holiday showed no mercy or compassion or customer service. They charged me $300 for stay I could not attend to... meanwhile the reservation was cancelled within at least 10 mins off booking, and I'm sure they had rebooked that same room within mins... so I'm really disappointed with Holiday Inn services, policies and everything to do with Holiday. I don't recommend Holiday Inn to anyone... I nor my friends or my family will never go to Holiday again.

That and the fact that I am a licensed real estate agent in Florida and would rather invest my money in real property instead of buying something that I can only get rid of by getting another idiot to buy my share. But yes, I enjoyed my weekend at Best Western suite on behalf of Holiday Inn club vacations and would recommend anyone visiting Cocoa Beach to stay there.

When I rang to query this... keep in mind I was passed from Pillar to post for over a week and was given the most disgraceful customer service ever. I finally got through to the highest rank in complaints to be told that the charges stand??? She said I cancelled one room but not the other two.?? I said I gave the confirmation number I was sent by text and that's the only number I was given. She said they sent me 3 reservation numbers. I even emailed her a copy of the text I received with just the one number and she said she will check with IT. They have got back to me by email and said the charges stand and they have closed the case.

Please, please, please mark my words. I am a very honest person and if I had made the error I would put my hands up and say it's my fault. But they sent me one confirmation number and I quoted that one number only assuming all three rooms booked under that one confirmation number have been cancelled. They sent me one text with one number. What do I do... start making up numbers from the air. Do NOT book with these guys. Fraudsters that take your monies.

I called and Customer Service told me they'd take care of it, and I should have a resolution in 48 hours. 4 days later still no call from Customer Service so I contacted IHG. They went on to inform me that hotel would not reverse the charges. I explained that IHG website was very poorly designed and did not adequately inform me. They said I couldn't provide it. I said, "Prove to me then that the warning message was there," and they said they couldn't. They admit they cannot prove but yet they won't reverse the charges. I have spent so much time calling to try to get $1403 reversed and I get hung up on, disconnected, and there is no one who helps. Never again will I book a Holiday Inn hotel. The worst hotels ever.

I then received an email several days later placing me at another hotel several miles down the road at another hotel chain. I called and they informed me there were no rooms available at the resort but I could visit and enjoy the amenities during my stay at this other hotel. Or I could pay an exorbitant fee to upgrade and actually stay at the resort, but not during the dates I reserved. It was full. Needless to say I went ballistic. I even had my daughters driving down from college to meet me and my wife. They promise you a fun-filled experience anywhere. You book a location at their resort and then get moved to another hotel, AT ANOTHER HOTEL CHAIN, down the road. This is scam, plain and simple. DO NOT FALL FOR IT!! I will not stay at any facility owned by this firm. I can not support an organization that scams its customers. And neither should you.

I never got a sorry or what can we do to resolve this. There is not enough activities for kids and adults by the pool. The activities they have inside the hotel you have to pay for I feel it should be included if you're staying in the hotel. I am not a picky person in the least but think my complaints are valid. I will not return to this place. Also there isn't many options to eat on site. Oh and one day we had the "Do Not Disturb" sign on door and they walked in any way not even a knock first. I have so many other issues with this place. I will not return.

I can go on forever. The check-in line was forever, we had one chair in our room for 6 people. we started with 6 people and my mother in law became ill and drove back to her house 2 hrs away and the hotel did not refund us that money she stayed one day. WiFi in rooms was terrible. Air Conditioner was not working correctly. The shower was moldy and stained. I also do not like that even if you are staying at the hotel you have to pay to park at hotel. The check-in line took forever.

I was getting ready to book a hotel room in Houston TX and thought I might inquire about the status of my priority club account. When I called the toll-free I number - I was informed by someone with an Indian accent that my points had expired in May 2016. One of the reasons I had always insisted on Holiday Inn Hotel stays was because their points rolled over indefinitely. I spoke with three levels of management at the customer service center that the Hotel Chain now outsources too. All three assured me that they are powerless to restore my points which expired due to account inactivity.

The reality of the situation is I had stayed at other Holiday Inns but had failed to get credit using my priority membership. What disappoints me most is that the fact that the customer relations people project an attitude of powerlessness. I expected that my points be restored immediately, with the understanding that from this point going forward, note that the rules had now changed. They had been sending notifications to the wrong email address for years, and I was oblivious to the fact that my points were in jeopardy. They were unable to help me - and assured that a mid-level manager on a different continent is my last resort to achieving customer satisfaction in this instance. Very - very poor customer service.

Also, the walls were paper thin, my door to the hall was cut too short, and all outside noise infiltrates the rooms if you are in a front room (which I was). There was excessive noise in the front of the building one night, and the desk response was very poor. Unfortunately I was right in the front where all the drunken brawling was going on from 10 pm to 2 am. The people working that evening did very, very little to quell the noise. If I stayed there again, which I more than likely will never do, I would definitely ask to have a room facing the back of the facility. Oh, and the drag racing in the hotel parking lot was a joy for racing fans. A real perk is having a liquor store on the corner. The drunks can keep refueling all night. I definitely would not recommend this hotel to anyone who is working in or vacationing in Port Huron. Too expensive for what I received.

Last week I decided on Scottsdale in January or February 2017 and called to confirm that rooms were available, and was told by a jolly young man named Matthew that they certainly were. After confirming with my travel partner the dates we wanted, I called back, on December 3rd and was told "Rooms are not available but we can upgrade you for $600+". Needless to say I went ballistic.

They promise you a fun-filled experience anywhere and do not say a thing about restrictions, until you call. Then, mysteriously, there are no rooms, unless you pay a lot more. This is scam, plain and simple. DO NOT FALL FOR IT!! I will not stay at any facility owned by this firm. I can not support an organization that scams its customers. And neither should you.

I called back to find out what was going on (after waiting another 2 hours on hold) and they said I still had a reservation and blamed the error on the system had a glitch and the refund had to be reapplied. They assured me my credit card would be refunded with 4 - 5 business days. We will see. Do not buy anything. Quick talkers - no refund policy. Ask to see the fine print before you pay for anything.

This was my first time staying at a Holiday Inn and I joined IHG Rewards but I have never stayed at another one of their hotels again and my rewards have expired. There seems to be a generous rewards program. Many brands of hotels participate. So so customer service. I was attending my 50th high school reunion and other persons had organized everything. I was satisfied with the customer service but the organizers of the reunion were not. They felt they got bad service for many different reasons. Myself, I did not require very much.

I was able to register at no cost to myself. And I receive points for every stay at one of their participating locations. Rewards and points can be used toward room upgrades and amenities. Extremely professional and customer service oriented. Made us feel like we were home in an unfamiliar town. Offering recommendations for local restaurants and local sightseeing.

Original Review: Nov. 11, 2016

I recently booked a "Book Early and Save" room in Asheville, NC for three nights (cost $461). For family health reasons, I cancelled my reservation over a week ahead of my trip. The rate was only $15 dollars lower than other options, but I guess I glossed over the fine print. It turns out that they get to keep your money no matter when you cancel... NO REFUNDS FOR ANY REASON. I could understand a cancellation penalty (maybe? or the $45 extra I would have paid to have the "right" to cancel as late as the day of travel?), but claiming the entire amount seems fraudulent and unethical. They just keep pointing back to the small print. I get it; I checked the box. This is a pretty ridiculous policy and upon further internet research it has been a problem for a lot of folks for years. And they keep getting away with it! I do not plan to stay at a Holiday Inn or any of the associated IHG hotels in the future. Certainly will never use their site to book reservations.

My fault is, in confidence I overlooked their policy and trapped and losing money. Upon request they do not have goodwill gesture. They are showing all papers of screenshots and other things to my credit card company just to prove they had really good policy to trap customers like me. There is nothing we can do to recover money back. So they are showing everything about policy and forfeiture of funds.

I asked to meet the manager, who hadn't arrived at that time so I went ahead with my daughter's admission in university with an extremely bad mood. After coming back gentleman Ammar was quite helpful explained the fine print which in fact turned out to be in my favor as my kids are less than 18. At end I paid what was I had booked thru Booking.com but after a bad experience, which you don't want while traveling. I'm in room no. 312, extended my stay by a day. In case you want any clarification please feel free to contact me.

After a $20.00+ taxi ride (almost 3 miles in the 115 degree weather) I was shuttled to the "meeting" place. Where it took about 30 minutes before somebody came and talked to me. The young lady that I talked to was nice at first, Julie was her name I believe. After a 2 hour presentation, it seemed like a tag team of hard core sales tactics. When I did not buy, I was given my little gifts. And was told to walk down the stairs, and could leave their property. Not knowing where I was, I asked one of the sales person how to leave, and he rudely pointed in a direction, "the front is that way". I refused to walk to the front, so I found the office, and asked for a shuttle to the front. That took 45 minutes for one to show up. When I was let go at the front, I asked how to catch a cab, and then was told that there were hotels nearby, or the bus was just up the street. I walked nearly a mile to the next hotel, and grabbed a cab from there. Did I mentioned it was 115 degrees that day?

After I got back home I received a email from Megan ** stating that they had been trying to reach me regarding my experience. I do not know how, because that was the first email I received, and my phone never rang. I informed Megan that, and that I would be available on Friday, after 1 pm PST. Never received a call after she promised. Without going on about the bad taste these nonprofessionals Snake Oil Sales Reps left me with. I would never buy or stay in another Holiday Inn as long as I live.

As of the end of November 2015 we have looked for 6 different locations in 4 countries and on 3 continents within a 4-11 month booking window and we have not found a single property that has availability on the dates we have chosen. We on the other hand have gone direct, not using the Holiday Inn Club Vacations program, and have been successful finding availability at all locations on the dates requested. After being told scheduling our 2016 ski trip in November of 2015 was not a reasonable expectation. We then searched 18 ski properties via the Holiday Inn Vacation program for the 2017 ski season and found no availability for the entire month of March in any of our desired locations.

To date no one at Holiday Inn Club Vacations has had the integrity to admit this program is not providing the service intended for our vacationing parameters. We were clear in our statements on the types and locations of our preferred vacation destinations. Now we learn that Holiday Inn Club Vacations cannot provide us with what we were told was accessible. We have been told our vacation requests are unreasonable and we should just use the program, and we will like it.

We purchased this program to make our vacation planning less complex. Our experience so far has been nothing but frustration and disappointment. We can honestly say that we have never had greater difficulty in attempting to plan a vacation, and we are seasoned international travelers. Given the significant financial investment, this situation is simply not acceptable. We have been fighting with them since November 2015 and it's now February 24, 2016 and we continue to get the response from Holiday Inn Club Vacations that our expectations are not reasonable. We continue to fight to resolve this relationship. BUYER BEWARE.

At the airport there were huge queues and it took us almost 1 hour to get through all the formalities. Had we listened to her we would have missed our flight and our ongoing tours from Ushuaia. We had paid for our breakfast in advance. We pleaded with her to let us into the dining hall just 5 minutes before 7.00 am to collect some breakfast to carry along with us. She refused. Firstly, most hotels open their dining room at 6 or 6.30 am. We know because we have traveled around the world these past 25 years. This is the only one among thousands of hotels that open at 7 am. Is this a way to dupe people out of their paid breakfast?? We have nothing against the Holiday Inn Chain and have stayed in many countries, but definitely the ownership here has to change.

The hotel is still taking no accountability, blaming the bank. The bank wouldn't have these amounts if someone wasn't entering them. So, yesterday 12/22/15 two of the charges were reversed, BUT today I checked my account again and they charged me $272.19. For a one night stay of $254.81, I was charged $1334.62 a few days before Christmas and the only response I've gotten was the pending charges will drop off on the 31st. It took them less than 24 hours to take all of this unauthorized money, and I have to wait until 12 days to get it back?? Unacceptable!

So apparently being "more restrictive" by only allowing an un-penalized cancellation up to 6 days prior to travel versus 1 day makes it warranted to charge $78 more per night of the visit. This is a sham of a guarantee and a cold tactic for any business to use. Furthermore, I received an additional email from their department later that day for a separate request. However it was not regarding anything that had to do with me or my reservation. It was for a different customer, hotel and request all together. One that I did not submit or have anything to do with. Nonetheless, in this email of another denied "best price guarantee" request, IHG claims that there are significant differences in a cancellation policy and again is incomparable.

Again in this instance it seems as though IHG and their "Best Price Guarantee" will find any difference even semantically to deny a claim request. This might be some of the worst customer satisfaction tactics I've ever seen. I urge anyone that reads this, do not believe in their "Best Price Guarantee" claim! Simply book with another 3rd party website or hotel group because this one surely doesn't hold customer satisfaction with any high regards.

After booking my stay for the weekend of December 4th, I was expecting to stay in Gatlinburg, but much like the response in the Ripoff report above. My stay was booked at a Holiday Inn express in Pigeon Forge, TN. I called to complain because even my written contract which was only made available a few days after my transaction cleared stated that I would be staying in the Gatlinburg area. It did not say Pigeon Forge area. Natasha ** their Customer Care Specialist stated she had a voice recording of the sales agent stating that I would be staying in Pigeon Forge, TN. This makes me think they may even be manipulating voice recordings or I'm simply hard of hearing.

The odd part about the voice recording is that I didn't choose a destination during the first sales pitch. I was still uncertain of which destination I wanted to stay at. So I don't see why the sales agent would have even stated that I would be staying in Pigeon Forge if I still wasn't sure which destination package I was going to choose. I requested my money back but according to their contract all sales are unrefundable.

Keep in mind the contract was not made available until after the funds cleared my account. I stated that I had not received any services from them so there should be no reason why they can't refund my money. I can't imagine what someone with a hearing aid would do. The verbiage they use is predatory such as calling a Holiday Inn Express one of their flagship resorts only they don't say Holiday Inn Express. When you view any of the 7 destinations they send you in the email, the destination are in the locations they solicited and all look extremely nice, unfortunately, they don't book you at those destinations.

Original Review: Aug. 24, 2015

Booked hotel online through Holiday Inn Express on 7th August, Cedar City, Utah. Cancelled on 12th August and received a cancellation number. Refund refused by the management $675.00. Beware of this Hotel.

He called immediately in December when he received the confirmation for the 45 day stay and told them it was an error and needed to be cancelled. He was told it was a prepaid advance stay reservation that was unable to be cancelled, changed or transferred. He cancelled the stay through his CC and did not use the prepaid room reservation during his 9 day stay. This was a clear mistake and the hotel is now billing us for the $4,775 for the prepaid reservation that no one used and they clearly knew in advance that no one would. The customer service rep told me the manager could have adjusted to stay to the dates of his 9 day stay and then cancelled the other reservation, but this was never offered to him. IHG response is it is too much money for them to lose and they are a business and we must pay the money...... We will never stay at a Holiday Inn again. We have previously used them for all of our military moves and vacations.

This is a fraud by the company. How can they explain that a link from "book in advance and save with breakfast included” can show rate without BF? Moreover separate rates were not shown for any type of room on this linked page. So I was asked to pay extra for BF during my stay which I did not accept. Thus I was deprived of 3x2 Breakfasts which was already paid for as per offer page of the website. This is a worst fraud at Corporate level which I have experienced so far.

Subsequent correspondence with the www.ihg.com has not elicited any positive response. My last mail to them remains unreplied. The company believes in cheating and forgetting which I do not intend to tolerate. I request through investigation in the matter as the website is registered in UK to prevent recurrence and compensation to the victims of such fraud.

The girl at the desk acted as though it was nothing, didn't apologize as I stood sobbing in the lobby, and just handed me a key card to a new room. My best friend had arrived by that point and noted how horrible the girl treated me. My friend and I went to this new room and I scanned the card at the room door, and inside was a man standing close to the door. I could barely breathe at this point and my friend rushed me back down to the lobby to inform them that they gave me ANOTHER room/room card that was occupied by someone else.

Gross negligence of room cards and security TWICE within about 10 or 15 minutes by the same person! I ran outside and sat on the bench next to the entrance, sobbing hysterically at the violation of my body and complete fear and horror I had just experienced. My panic was uncontrollable and customers entering the hotel were staring and wondering what happened. After about 10 minutes, the girl from earlier came out to basically try and shut me up because a hysterical young woman at the hotel entrance is not good for business. She never apologized but finally when seeing I couldn't calm down after being so violated, told me that if I stayed at the hotel every one of my meals and beverages would be brought to my (now THIRD room) by room service so I wouldn't have to leave the room during the stay, and would all be of no charge to me.

She said all could be comped if I stayed and went up to the new room. She also told me on the way up to the room (as I was clearly still hysterical) that the hotel would like to also offer me another stay for 2 nights at my choosing and again, all room service would be comped by the hotel again. The manager Tim FINALLY spoke with me, as I was still feeling so violated and scared and assured me that my current stay would also be fully comped by the hotel because of what happened. I felt like they were really going out of their way to try and right a horrible, sexually violating situation that happened due to their negligence, so I accepted these generous offers.

A few days after my second, promised to be comped in all ways stay there, I checked my credit card and saw they had charged me well over $1200.00. I was furious and called the manager Tim, leaving a message on his voice mail. He did not return my call, so I called the corporate office. They assured me it would all be corrected in 24-48 hours. 4 days went by and still no credit for the over $1200.00 charge. I called corporate again and they said Tim told them my voice mail doesn't work, so that was that basically. I SPECIFICALLY told corporate the first time that I refused to speak to Tim, this manager who blatantly LIED TO MY FACE and then charged all of that money to my card. I informed them that Tim HAD left a voicemail for me, but I did not call him back because I already firmly told corporate I would not speak with such a person.

They then told me they had to send the issue to their "executive level. " I told them I had a witness to the entire horrible staff and management treatment of me and also she was there for all the comp promises made to me. I offered to give her phone number but they brushed me off. So STILL I am waiting for that $1200.00 + charge to be credited to my card and the violation of my body, something that I have to live with for the rest of my life!!!, to be taken care of by Holiday Inn, as was promised very clearly to me by the counter girl and this manager Tim.

I still have trouble sleeping. I close my eyes and see that man leering at my nude body. Nothing will make that go away, but it is so truly horrific that I was blatantly LIED to and charged over $1200.00 and corporate sees no urgency in fixing this unacceptable situation. I finally contacted IHG and they too did absolutely nothing -- only returning me back the executive corporate person I had been dealing with before, who also did nothing to remedy this truly life-altering horror I endured at the Holiday Inn.

I cannot believe a company would do this to a customer. I am horrified and forever scarred because of this. I can't stop the vivid memory of my nude body, my sexuality, being violated because of this hotel's severe negligence. It has now been nearly a month and a half since this happened and no one from either IHG or Holiday Inn has done anything at all to right this SEVERE situation. Nor have they even refunded the money they fraudulently charged to my card.

Beware of this hotel chain. Especially women who travel alone. I could have been easily raped or murdered because of their complete lack of security of their guests. I will keep this updated on what happens, if you don't see it on the news first...

I asked the manager how that could have happened when I had not physically presented my card to any hotel staff. He told me that someone had to have given someone the card! Really? It's my card, in my billfold. I blew that off as well. I was charged $190 for the conference room, plus $20 for the coffee/water service but I had to be out of the room by 4pm, that too I overlooked. The next day I had three charges on my card for 3 rooms! I called those attendees. They confirmed that they had also paid for the rooms at the time they checked in. I called the hotel immediately and the manager said that the rooms had not been paid for by those individuals. I then called the customer care line.

After speaking with 5 different people I thought I had finally found someone that not only spoke English but was willing to help me get this resolved. She seen where those individuals had paid and that my card had also been charged. She told me that she would be calling me back in few minutes. Well, she didn't; instead, she had the General Manager of the Hotel to call me. The first thing this man said to me was, "I understand that you called corporate office and said that I stole your credit card information." I was floored! He quickly started back tracking that what he meant to say is that I thought he was playing with my card. That is exactly what he was doing!

I've never stayed at a hotel that charged anything to my card prior to my arrival. Just blew my mind. And the rudeness of this man, I just can not believe that nothing has been done about this. It took a week before all of the charges for the rooms came off of my account, but during that week, he would charge, then put a credit then charge again; it was nonsense. Finally the only charge was for the conference room and the cold coffee. I tried to contact customer care again. I just could not believe that a huge hotel chain would just allow this to go on and no one, I mean no one, could pick up the phone and apologize for this!

What you get is an automated response if you email customer care. If you call............. well good luck with that. You're going to need to speak several different languages and you will be transferred to at least 5 different people and have to tell your story to all of them and still................. NOTHING. I'm on the road every day and stay out of town at least 4 nights out of the month but I can guarantee you that I will sleep on the side of the road before I ever stay at another Holiday Inn. I also will write a review on every web site I can find and I will tell, ask everyone I know to stay away from Holiday Inn's. They truly do not care about what goes on in these hotels. As long as someone is charging your credit card they do not care.

This is how they conduct business? This man is a thief & works for the hotel. William ** took what was the last of my cash and ruined my trip. When I complained to the hotel, they told me they couldn't do anything about it. They enable this behavior and took no action in reprimanding their worker. I believe it's a scam to rip off tourists. Travelers beware!! THIS HOTEL & THIS DRIVER, WILLIAM **, ARE CROOKS!! I'll never stay at a Holiday Inn again.

The general manager had not shown up after 30 mins later; he kept us to waiting in the lobby. After he showed up, he told us no staff entered our rooms; someone used the portable device and opened our door illegally. He called the police and told us there is nothing found from the camera video. He refused us to see the camera video and told me it is controlled by the Holiday Inn corporate and he has no access to it right now. The general manager disappeared from office after police left. We tried to call him, but he never answered our phone call.

We have a four-year-old son with us, who starts to get scared and cry after he realized what happened. At noontime, the hotel didn't provide any food or water to us until we requested twice. Their property manager asked how long we would stay, and I told her I don’t know since we haven't decided where to go. She informed front desk to check us out immediately and told us the hotel was oversold during that weekend and there were no rooms available. She told us they made the report to Holiday Inn corporate and they can’t decide anything. They will contact us after the ownership made the decision, but she refused to give us the phone number of the ownership. We have to drive seven hours at night from Phoenix to LA for our temporary travel documents.

Now it has been two weeks. There is no one contact with us, not even a refund of our hotel prepayment. It seems there is nothing happened. I am really angry about it, especially the attitude of Holiday Inn North Phoenix to deal with the unexpected incident. I am trying to contact with the legal entity and seek help.

So I informed him I already knew of their policy and terms. So check-in day was 3-1-13. We got to the hotel, the girls went swimming. We returned back to the room at 10:00 pm. About 10:30, my daughter notified that security had come to their door. I was in the next room getting myself ready for our night. He had asked her if an adult or parent was with them. I went next door see the security guy. Nothing was said to me. About 30 minutes later, the hotel manager who I spoke over the phone with the day before came and asked if we could keep it down; he has guests who are trying to sleep which is understandable if we were loud which we were not. There was no music playing, no TV on, just us talking with me explaining the rules of a word game.

He had asked once again what type of event we were having and if we were going to be staying up late, he could move us into a room downstairs. I refused for the simple fact that it was a slumber party and they weren't loud. So his reply was, "Well, that it was 11:30 at night," and what he was going to need me to do was to tone it down some. I explained to him how I felt I was being treated and told him to get ready for my complaint and slammed the door in his face. Sad to say, he was the person I had to make a complaint to about the person I had the problem with. It didn't go well other than $50 off my bill I felt to brush me off and a fake apology. I will never stay at another Holiday again if that's how they treat their guests.

I have stayed in many IHG hotels, but this has the worst manners. To top it off, my door was opened without knocking at 9 am and a gentleman walked into my room and I was in my room changing with a small female child and my grandmother. Did this staff even have training? I called to complain and they let me know that since I had already checked out (thank God), they would not help me with anything, not to mention that I was given a voucher for 20 dollars at check in of which they put me in a wild goose chase changing one paper for another and I was never able to redeem this anywhere. Oh and should I forget the 30 pound raccoon in front of my room. I asked security to call Animal Control and he said that this was not part of his "call out capabilities." Great!

I travel often and this hotel is despicable. Their urge to sell, sell, sell, do not allow anyone to enjoy a vacation. For if I would be interested in a timeshare, you better believe it would never be here!

At that point, I told him I would dispute it with my credit card company. He later told me we could have the dog in our room for $50, which would have made the room $195 for 6 hours since it was 1:00AM and we would be leaving at 7:00AM. I was so upset at that point that I just left and found another room at a Best Western. I will never stay at a Holiday Inn again as long as I live.

Booking.com sent us confirmation just four days before (when the hotel was closed) and we called them to make sure everything was okay because we knew there was a storm a week before in New Jersey, but they said everything was fine. We also called the Holiday Inn Hotel at the same time. Although other Holiday Inn hotel personnel are usually friendly, but the lady manager said we cannot tell you anything because you booked through booking.com and did not just tell us that the hotel was closed! Anyway, we called customer service that night and they said we were just notified that the hotel is closed! And after several conversations and holds, they could not find a hotel because other hotels were either closed, full or expensive, as they said. They did not send us anything to notify us that the hotel was closed.

I booked 2 rooms for March 30, 2012 for one night, one room for my family of 4 and a room for my sister's family. I used 25,000 points for one room and paid $151.41 on my Visa Priority Card for the other room. Upon checking in, my wife and sister took the kids to the pool, which was obviously over-chlorinated. You could smell the chemicals as soon as you walk into the room. It was almost unbearable. In addition to that, the air conditioner was not working in that area, so they had an obnoxiously loud blower running in the corner. Needless to say, the pool was miserable, but the kids absolutely looked forward to swimming.

We actually changed reservation to this location, because the other hotel did not have a working pool - bad decision. Both families decided to go to the lobby restaurant and had, hands down, the worst service/food I've ever come across! We waited for what seemed hours for our food, and not only that, the food came out at different times. The first group got their food late as it was and then the next group received theirs approx. 25 minutes later, leaving one child with mac and cheese to wait for an addition 10 more minutes.

The food came out incorrect, cold, and inedible. Three out of five of the kids ended up vomiting that evening. It could have been the food, chemicals in pool, or a good mixture of both. The waitress didn't even bother to comp drinks, so we decided to handle it in the morning with a manager. To top off the stay, the WiFi was poor and caused that final blow. The manager comped my meal, because it was put on the room. My sister, on the other hand, paid cash and did not receive the comp. The manager credited back 2000 points on my priority awards, which is an absolute insult for what we went through.

I would never recommend that hotel to a soul, and I am very tempted to forgo my choice of ever choosing this company again.

I told the Seaside Lounge manager I should pay for undercooked food and was offered no rectification of the misconduct on behalf of both the server and the cook. I requested speaking to the main hotel manager who also denied me rectification of a coupon or nonpayment of a dinner/lunch or a complimentary free appetizer. Instead, the main hotel manager threatened to call security on me over complaining about a potential health hazard being served undercooked ground beef that is potentially contaminated with ecoli bacteria food poisoning. Also, the server still to this day owes me another draft beer as I paid her for two beers and she'd only served me one and I never was served the second already being paid for.

** room available in the hotel.

Then, I went to the front desk to ask for a switch to a better room. I was told that they did not have any rooms available right now (1:00 p.m.). I was told to wait until 4:00 p.m. before they could give me another room on the same second floor adjacent to room 205. So, if you book a room through Priceline and through the Internet, you will end up getting the worst room, which the hotel cannot rent? Hotel renters through the Internet, please beware.

I tried to cancel the room on 8/15 at 7:50 AM and was told I could only cancel 8/18, but to call the front desk manager and see if they would cancel. I did so and they said no. They said they could change to another date, but I won't be going up to Chico.

I was going to take my granddaughter up to Chico State to start school, but our plans changed. I feel that 48 hours+ is sufficient notice and I should not be charged. This is not a special rate and I could walk-in, or call direct to get this rate.

I won't book with The Holiday Inn again!

According to your manager at the front desk, because I had two "no-shows" they would not refund the charge. When I asked Alex to talk to the general manager, he explained that he was the manager and that I had to be charged. That to me means that he's either lying about asking you or you were there and wouldn't take the call when I requested to speak with the GM.

your records to see that I am accurate and truthful. This last time, I called at 2:11am and explained I wouldn't need the hotel the following day. I also could have sworn that it was a female that I spoke to, but according to Alex, "that wasn't possible because I only have men working those hours." The reason for the cancellation is because I was removed from my trip because of FAA duty restrictions, which, I didn't explain to them.

When I called today and spoke with Jen, initially she told me that because I didn't cancel by 6pm I had to be charged anyway, then she transferred me to a voicemail box of someone in sales and marketing. I then hung up and called back and spoke with Alex. He didn't mention anything about what Jen said, instead told me that because I've had two "no-shows" so I would be charged. Again, I have never had any no-shows.

When I told him that I was under the impression that we had a good relationship with your hotel and I've done what I was supposed to do, he then said that "we", flight attendants, do this all the time. That is so unprofessional, I couldn't believe that he said that to me.This whole situation is beyond me because there was a lack of communication and a lack of professionalism. I would hope that you will contact me to resolve this. I have contacted the corporate offices and they are also sending you a request to resolve this situation and for you to contact me. I am available today, Tuesday and Thursday until 4pm. Other than that, I am flying and won't be able to be in contact this week.

In the end, I feel that I did what I was supposed to, I stay in hotels frequently and we are required to cancel our rooms if we don't stay, why would this be any different? I know that 2am might not have been the ideal time to call, however it was out of my control and I hope that you would understand that, because you are coming from the same industry which is the travel and tourism. Things happen and sometimes we have to think outside the box and tweak some things in our life. I look forward to your call.

I got the impression that drugs were readily available if you wanted them. This is supposed to be a family establishment. We always stayed at this location for Bronco games, Stock Show or any time we were in Denver. I will never go back. I was personally scared for my safety just walking to my car that night. I had women yelling obscenities at me, men honking and whistling at me and my friends. This is not what a holiday should represent. I was highly disappointed and disturbed. The Denver police, Teddy's bar and Holiday Inn should all be ashamed.

I went to my primary physician who said the bites could be bed bugs but he could not positively confirm nor deny bed bugs. I immediately called an exterminator who used bed bug sniffing dogs. The exterminator came and confirmed our worst fear. We had bed bugs. We were advised by the exterminator that the total cost would be about $1500. We were then advised by the exterminator that all of the clothing in our 3 bedrooms needed to be removed and run through the dryer on high heat.

All of our other belongings in the rooms had to be moved as well (not to mention all open food in the kitchen). Since we were leaving for a family member's destination wedding in two days, this task was tremendous. Not having nearly enough time to run everything through the dryer, we were forced to put most of our clothing in garbage bags in the garage and basement.

I called the Holiday Inn, Peabody on Saturday, November 12, 2010. I spoke to the Hotel Manager (I believe his name was Ryan) who advised me that my complaint was being taken seriously and I would absolutely receive a call back from him by the close of business on Monday, November 14 after he spoke to his supervisor. I am still waiting for his call back.

After one week of no reply (Nov 22, 2010), I decided to call the Holiday Inn Corporate Headquarters which is the Intercontinental Hotels Group. I was forwarded to an individual who I was told, would "help" me. I described my situation and also advised them that at this point I now had to throw out my mattress, solid wood bed, and cancel what would have been our first family Thanksgiving in our new house. I was advised by the individual assisting me that an investigator would contact me within 48 hours but it was Thanksgiving week so I should be patient. I advised her that I understood. It must be a long holiday weekend because I am still waiting for their call back as well!

On December 2, 2010, I decided to call again as I figured I gave them sufficient time to respond. I advised the operator of my situation and also told her that their customer service is lacking. I advised her that I believed my situation was not being taken seriously and I wanted a call back from a supervisor. I was told that I would receive a call from a supervisor. Today is December 7, 2010 and I still have not received a call from anyone related to the Holiday Inn.

First, they told us that our friends’ room was ready. Then when we went up to it, housekeeping was still working on the room. Then, we realized that our room was ready and theirs was not. We finally got settled and our friends’ room had issues with the air conditioning. So, they called the front desk only to have a maintenance person show up to repair the safe. The safe was not the issue. After several phone calls, the maintenance person showed up but couldn’t repair so they installed a new one. Then, when the power kept going out, the AC didn’t work properly for the remainder of the stay.

1st issue, 2nd issue, is that the Italian rest? They ran out of eggplant parm. And the waiter had to run out and ask if we could have Italian dressing on our salad. Isn’t that an Italian food? They also ran out of tomatoes. You were not allowed to take any food back to your room. Thank God as the food wasn’t worth hoarding back to snack on later in your room. You were not allowed to have orange juice, only during breakfast. What is this? The nightly entertainment was a disgrace. Thank God our friends took UNO with us to occupy our time at night. We went to use the Hobie Cat and got an awesome 10 minute ride.

The resort had more power outages than I care to remind you of. We ate by candle light one night and not by choice. It’s pretty sad when the entire hotel needs candles to use to walk around with. Then, if that wasn’t enough, this power outage issue kept happening for the duration of our stay. The only decent meal of the buffet was the last day of our vacation at lunch time when we were leaving for the airport. Last but not least, why were the pools only 3.5 feet deep? We couldn’t even swim in the pools. What a huge disappointment this was!

The beach also was a huge disappointment to us as well. The ocean in front of the resort was so unclean and filled with debris. It made it almost impossible to swim or snorkel. Hot water was another issue. We never had hot water. We had cold to lukewarm all the time. I just can’t believe that I gave up 6 days at the RIU for a disgusting visit to the Holiday Inn Sunspree. We ran into so many other vacationers that this was their first time in Jamaica and they said they would never return.

We assured them that this is not the true Jamaica and please return to another resort. We have been to Jamaica 8 times and never once did we want our vacation to end. We could not wait to take the bus back to the airport to fly home. What do you plan on doing about our issue? I feel like we spent $1500.00 for an absolutely disgusting stay at the Holiday Inn Sunspree. Don’t get me wrong, I am not by any means looking for compensation as I would never, ever return to your so called 3 star resort. I am only briefing you and your staff so that you can correct these inexcusable issues for the next poor vacationers. Thank you in advance for your time and I certainly look forward to hearing from you real soon.

The hotel staff informed us that according to the door the only person to have entered the room after we left was housekeeping. Now at that time I was informed that the hotel had a good record and their insurance would surely take care of this incident. A police report was filed and the investigation did not turn up any leads; but the officer said the only way the door could have been held in such a manner was from the inside. Remember, the lock showed housekeeping as last entry. Days turn into weeks and finally the notice came. The hotel said they would not take any responsibility for this and would pay nothing. Meaning, your goods are not safe in a hotel that you stay as they feel they are protected by the Innkeeper law. Even though the California Statue says they are only responsible for a certain amount unless there is fault of the hotel.

He got back to me and said yes, she did. That information made me even more annoyed. So I called the assistant general manager and told him my problem. He said he would follow up that afternoon or next day morning. I never heard from him. Two days after that, I called again, this time asking to speak with a general manager. The nice front desk lady, who knew me by voice by this time, told me that the manager was in meetings but told me the event coordinator was at her desk if I wanted to speak to her.

Although I felt she should swallow her pride by now and call me, in the end I could care less. All I cared about was booking my wedding. This lady could think whatever she wanted of me. So I was transferred to her. She immediately knew who I was and was very rude! I started out introducing myself and saying, "I was interested in having my wedding re—" And before I could say "reception," she interrupted me and said, "We don't have weddings here, only receptions!" Very nasty!

So I responded calmly, "Yes, and if you would have let me finish I would have gone on to say wedding reception." Then she told me that the room I wanted did not host events. Although I was just there a month ago at a convention in the room! Needless to say I ended up getting off the phone with her abruptly. Yes, I hung up on her because I wasn't going to be talked to like that. And then the assistant general manager, who never followed up with me or did his job in any way, called me and said I was beginning to cause problems there and the Holiday Inn no longer wants me to even have my wedding reception there.

I flipped out! How could I, who has been calling patiently for five weeks, now be the villain? I called corporate and they put in a request for the owners of that Holiday Inn to call me within 24 hours. It's been 4 days and still no word! I called back and the corporate number told me that they have no control whether or not the owners company calls me back. However, they let me know that the people I had the problem with already called in to downplay the incident and of course make me out to be the villain.

When I just called patiently for five weeks and then was told no and we don't want you here. I think it was because I am half Jewish and half Native American. Any good lawyers out there want to take my case? I waited 5 weeks to book a very popular date for my reception and now I have to start all over and settle for what is not booked already.

Upon check out, I was told that no reimbursement for the remaining three days would occur, as I had checked a box with small writing indicating that no refund would be allowed. This situation was further compounded by the fact that my counterpart did the same and he too would receive no reimbursement and did not realize that this was how Holiday Inn has chosen to conduct business. Buyer beware! I have told my company to announce this to all that travel and we will no longer be making reservations or staying with any Holiday Inn.

An 86-year-old man in a wheel chair had to spend the next 45 minutes plunging the toilet to get it to flush! He now has shoulder pain from having to unplug a toilet in a handicap room before he could use the toilet. Holiday Inn offered him $49.00 off his $120 bill for the trouble. This is the worst motel and customer service!

We all ended up in the emergency room and are still seeking medical treatment for the itch. The hotel manager has refused to pay any of our medical expenses to date. I did contact the Health Department in Little River, SC and really hope that they condemn this particular hotel for health hazards. Please let this be an eye-opener to anyone planning a trip to Myrtle Beach or anywhere else in the country: "Be sure to check your mattresses before hopping into bed." I have to admit that the hotel seemed very clean but we must never judge a book by its cover.

We wrote a complaint, Mr. Hamid signed it and said "keep this with you, I can't take it". That signed complaint is in my record. This is the condition of Holiday Inn in Pakistan. They are selling substandard food and making people ill.

However, I have proof of check-in on letterhead with the address and even an alternate account number that was added to the account for "incidentals" since I had made reservations otherwise. I contacted my credit card company and Priceline directly have made innumerable attempts to speak to managers, who then advised that we needed to speak to Jerry who seemed to evade every call. We have never had the opportunity to speak with him directly. I would like to fax or scan you the check in document that I received at from the front desk and have my other $96.01 credited back to my initial account.

Many students are on a very tight budget and gas money does not come easy. Students had to make-up the missed day the following week on a day that normally would be an off day. So once again students had to pay for gas and day care services. I am sure that others had to take off work and miss a days pay to make up for missed class.

I said okay but Nina who promised to call back could have called and let me know that. The manager then got nasty and stated that Nina told me the previous day I could not cancel my reservation. I advised the manager that Nina told me nothing other then a manager would get back with me. The sales manager then rolls her eyes and walks away. I contacted the corporate office and am told that they have a new pricing policy and you cannot cancel advanced reservations as they are done at a deep discount. I was not advised at time of purchase.

Again, Priceline was cheaper and I called the hotel and could have gotten even cheaper rate had I just walked in that day without a reservation. So I was called a liar by the employees and treated with disrespect. I had been at this hotel three times in that month and had much better service prior which is why I was back. I was able to call a friend who was staying and give her the room I was forced to pay for. This is a sham and I believe I was taken advantage of by Holiday Inn. I am a priority club member and have always chosen Holiday Inn. But to be lied to and treated as garbage is unacceptable.

They can easily book this room on this week. It's impossible to find hotel space on a race weekend. Their policy is deceptive and predatory. Why should they be able legally to double charge for a room?

I am also surprised that there are no security guards walking around the hotel grounds. I paid top dollar to stay here expecting a secure environment and more professionalism. I could have stayed at many different places, but I chose this inn. This caused me to miss a day's pay from work which I am not happy about, not to mention a new window. This will make me never want to stay at a Holiday Inn ever again.

I had no problems. I did not want to go out to my car when I found this out. I did it reluctantly without any problems. But it was an uncomfortable moment. What about safety inside the hotel. I think this is not acceptable and holiday inn should do something about this.

We have always stayed at the Holiday Inns and never have we had such a bad stay. Sometimes, the keys work and sometimes they don't. What a real mess. We would stay longer because my son is still in real bad shape at the hospital but hopefully, we can find another hotel that can keep us cool and ant and bug free! We were just so stressed over the heat in the rooms. It's really a shame that we had to stay like this especially when we had to come for my son's surgery. It's just awful.

On June 3rd, the Holiday Inn staff (the same three as mentioned above) locked my grandson out of our room. I had tried knocking on our door because my key card was suddenly not working and I thought he'd put the chain on the door. I got no response so I was getting angry at him because I thought he was deliberately not letting me in. I finally called him on his cell phone, and he told me he had been wandering around the hotel looking for me because they had locked him out of our room, telling him, "There's a problem with your grandmother's credit card." He had been looking for me on the 3rd floor, where I'd been doing laundry, and I had missed him as I went upstairs to our 5th floor room.

I then went downstairs to speak to the three people at the desk to find out what the problem was. I was told my credit card would not cover the full amount of my stay and that is why we had been locked out of our room. I explained again that I was intending to pay cash and had told by them that I could pay the morning we checked out. They told me that since my card would not cover the full amount (4 full nights), I had to give them cash up front right away. I question why they choose to check my credit card before the 5th when I checked out. Furthermore, they never bothered to ask before locking us out of our room, whether I could pay my bill or not; for instance using my debit card or another credit card both of which I had with me. I immediately gave them $300 in cash and told them I would pay the rest when I checked out on the 5th of June.

By the time I got back upstairs to explain to my grandson what had happened, I was furious. Angry as I was, I never screamed or shouted or confronted them in front of other staff or patrons. But, when I went back downstairs, I told the three of them they had handled the situation poorly. I told them that first, it had been illegal to divulge my credit information to my minor grandson. Doing so got him extremely upset and lead him to believe I couldn't pay, and that we were getting kicked out of our room. Secondly, we were illegally locked out of the room before the front desk staff had determined whether if I could pay or not. My grandson and I were locked out on the assumption that I couldn't pay my bill, and they had humiliated both me and my grandson by treating us like criminals. I told them that had they followed the simple, basic, and correct procedure instead of treating us badly, this issue would have been resolved on the spot.

I should also mention that two of my other siblings and two other friends were staying in the same hotel, at the time, so it was obvious we were part of a group. Since this incident happened two full days before we were due to check out, my family and friends have asked me if I thought we had been "profiled" by the staff because my grandson is of color and that they consequently made the assumption that I must not be able to pay my bill. The final insult was when these same three billed my credit card for the balance of my stay anyway! After causing all that drama and causing so many problems about my credit card and locked us out because of it, they billed my credit card anyway!

When I went downstairs to complain and have the charge reversed, the third interaction with them about this bill, the man who'd been there all three times finally said, "I'm sorry. This has been a fiasco." That was the first time any of them had bothered to apologize for handling the situation so badly. That was the third time I had to go to the desk about the bill and I told them they had all handled the situation badly, and that they had broken the law. In these encounters, I never once lost my temper or yelled at any of them. One of the young women at the counter said, "We only locked your door so we could talk to you." I told her that was not a good response because locking us out without being able to first, prove I could not pay the bill was illegal. She then said quite snidely, "Then call the manager." I told her she could be sure I would and that it wouldn't end there. The next time I am in Marquette, I will not go to the Holiday Inn. I found out there are many other places to choose and they probably cost less too.

We had no luggage. We were hungry, tired, and frustrated, and then on top of all things, the soda machines were both broke and ate our money. The only thing that was lost was $5.00 in change from the soda machines nearest the ice machine on the main floor. Overall, our stay was wonderful!

However, a month passed, my debit card was used online to purchase goods in America for approximately 580 UK pounds. This went through. So I called the bank and they told me they stopped another online transaction for 187 UK pounds for Toys R Us in America. When I had spoken to the bank's fraud dept, we went through all transactions or any use of the debit card regardless if the transaction did not take place and we found that Holiday Inn had checked on a payment of 0.0136 pence on the day of arrival and the next day 387 UK pounds. This is not normal as the maximum a company would have tried to check the card is valid is 5 UK pounds. The crux of this story is don't use your debit card. Always use a credit card as it is easier to claim back should any purchases is in question.

Based on my complaint at the spot, Chris was so shocked and jumped in to the kitchen to address my concern because I have shown him everything. He came back and tried to hold, trash and/or seize my receipt after I paid the charge. But I took it anyway and left the hotel very angry. I do believe that there was discriminatory act and too much disrespect by creed. I took my receipt because it is my property. My second witness, Tonya, was wearing her uniform properly. Chris was in a casual orange t-shirt. I believed and I paid.

When he finally finished the transaction he said, “I can make a key, I will see you in a few.” I immediately went upstairs and called down to speak to a manager and the other gentleman who answered the phone said there was no one in charge. I explained to him I did not feel safe and he said I can leave a message for a manager to call me the next day. I insisted he call a manager at home to deal with this. This took so long I called the police to make a report on my cell. While I was doing that, the general manager Trish finally called me on the hotel phone so I had her wait while I finished with the police.

Trish told me this guy was sent home and I explained to Trish that I was leaving to stay with my friend who is a police officer that next night and I was concerned about my safety coming back on Saturday. She assured me he would be indefinitely suspended through the weekend at least while they investigate. She said she would call me first thing in the morning after she spoke to human resources. She never called me and this employee was back on Sunday. There is no way an investigation can be done that quick if it is done thoroughly in such a serious matter. It has been a mess ever since the whole company has not taken this seriously and has done nothing but place the blame on me.

Trish actually said that the police would not make a report because they have dealt with me in the past. I don't even live there, I live in California! How could the police have dealt with me in the past?! And besides my friend that I stayed with is a police officer and made sure a neutral party made the incident report. Clearly this is an unsafe place to stay. This guy is still working there and I am not the only one this has happened to. I have the information of the other female who was there with her husband if this goes to court. It is ridiculous how they handled this and completely negligent. If you are a woman, do not stay there! It's very unsafe!

They (front office staff) agreed to make the changes in their local computer and send Priority Club an e-mail so they could follow up. I witnessed them enter my info into their computer and then reassured me they were sending Priority Club an e-mail as I completed my paperwork. Also, I mentioned they needed to make sure my earned points were being credited to my Priority Club Rewards, and not to American Airlines. I was always told everything would be taken care of and not to worry.

Tonight, I learned nothing had been changed or updated. Once again, they gave another apology. Mira apologized on behalf of Holiday Inn but advised there was nothing else she could do on our behalf for any lost Priority Club points. When asked for the corporate address, telephone, and fax number, she refused to provide. She advised she is only able to give the customer service address in Utah and didn't have a phone or fax number.

My 84-yr old mother and I traveled from S. FL and stayed at the Fayetteville Holiday Inn. Requested first floor, non-smoking and received room number1023. Upon entering room, we noticed a faint odor of stale cigarette smoke lingering in the room. After traveling many miles my handicapped mother did not have the energy/strength to contemplate another room. So we settled in. After my shower the dampness from the bathroom caused the stale cigarette smoke to become very intense and strong.

I immediately spoke with the manager on duty, Mitchell M., who followed me back to my room and witnessed the odor. He said he smells the smoke and also said that the three surrounding rooms are smoking rooms and the smoke can seep into our room. We walked back to the front desk where he offered to compensate us with free breakfast. I was shocked. I informed him that we paid $100 to relax for the night and we are not getting what we paid for; he then spoke with the night general manager Annette C who offered a $10 discount which I consider an insult.

A decent compensation of 25% to 50% should have been appropriate. For us to endure the poor quality of a room is robbery. Please understand our circumstances: first, we do not smoke; second, my mother is handicapped and did not have the capacity to move to another room; and third, every 6-months we travel to/from VA/FL and we are loyal to Holiday Inn (almost always staying at the Express hotels) and have never experienced such poor service and quality of a room. This is not a ploy to gain a free night (the manager witnessed the cigarette smell) but a request now to be totally compensated. The cigarette odor is making us sick and our sinuses are clogged, and of course I am sure we will be smelling cigarette smoke on our clothes tomorrow morning as we drive back to Virginia.

The manager Federica ** and employee on duty Giorgia ** were rude and unprofessional and unhelpful. The standard response was to report the incident to the police. The next day, my wife's bag was stolen from the restaurant where we were having breakfast. This time we lost our credit cards, cash, a camera, mobile phone and other personal things.

It is surprising that a hotel such as the Holiday Inn would have no security personnel. It is almost an invitation to thieves who are in cahoots with the hotel and probably well aware that they can proceed with impunity. The hotel manager informed me that they had a security camera which could only be checked by the police. How could any hotel especially in Rome which is notorious for crime function without a security department.The hotel proudly displays a plaque on the wall for its excellence in customer service and certainly does not deserve it. The hotel has absolved all responsibility and there has been no compensation for our loss.

We called again, assured the shuttle would be there in a second. 15 minutes later, we called again. The manager said he would try to locate the driver. 35 minutes after we called, the shuttle arrived. The driver pulled up and sat there while we attempted to open the ice covered double doors on the van and struggled to lift our bags 3-1/2 feet up and into the van. I could not get my suitcase up that high. I told the driver he needed to get out and help me, which he did.

The van reeked with cigarette smoke. I asked the driver where he had been, and he said he was coming to pick us up, a 1-mile trip. We asked if smoking was allowed in the van, he said no. We said smoke smell was very strong. He said it was just lingering in his clothes from when he had smoked earlier. Our clothes reeked with smoke when we went to our room.

When we arrived at the hotel, a trip that took 7 minutes, and that is in snow and ice, he asked if we needed any help getting out. I said yes and that I believe that it's a part of his job description. We entered the hotel where the driver went behind the desk and proceeded to check us in. He was later joined by the supervisor in charge. Both were boys, much too young to handle the responsibilities of managing and protecting the safety of a hotel filled with people.

We met 3 other people who complained about the shuttle. 2 had waited equally as long as we had, and 1 finally took a taxi, because the driver never showed up. What a rinky-dink way to run a business. I would be horrified if my employees behaved so rudely and unconcerned to my customers. Holiday Inn is off my travel list forever. Cheaply run and managed.

Security cameras are installed for a reason, to discourage illegal activities and to protect the innocent. I'm convinced this armed robbery would never have happened if security cameras were in place. I asked that they reimburse the cost for the locksmith and they said no. Please review this complaint and respond as to whether or not we should move forward with a more aggressive strategy.

He came to the desk and said, "Name". I gave my name and he went through the motions of having me sign and handed me the keys. He answered questions with yes, or no. He was not pleasant and he did not pretend to welcome my family. His stare was blank, and the only emotion I felt was one of disdain. I did not say anything to my son and sent him to help his dad bring in our belongings. When my husband came in, he said our son told him that the clerk was rude. My husband said when he tried to get eye contact, the guy turned away from him. When my son's quest came to pick him up, the guy said nothing to him. When my older son came to visit us, same thing, the clerk said nothing to him.

I called the desk in the evening because my son desired to play with his Xbox, and the clerk said someone would come to my room in two hours. I called again in three hours and the same clerk said, “Oh the maintenance man did not show up.” My husband thought why did he not call and tell us this info. The clerk said he would be there in the morning and send the maintenance man to our room. The next morning, my husband went down to the desk and learned no one was notified about sending a maintenance person to our room. You know why? The clerk did not leave info for anyone. We questioned if the clerk was racist because usually when a black person hasn't done anything to hurt someone and that person acts with so much disdain in tone and action, it is may be a race issue.

My husband spoke to the manager and she said she would look into the issue. I asked for the owner’s name and never got it. I believe the manager knows this person is rude and does not have skills at least with black folk to be at the front desk. I could even tell the other workers may have been offended by this person. I wanted the organization to know about our experience, especially if there is a chance that the Holiday Inn knows of problems with race. If it was not our race that caused this person to treat us with disregard, and he has customer service issues; then I hope he can be helped, and improve a necessary skill if he is greeting quest. I have an unemployed son who would love the opportunity to work. He has great people skills.

My family left the next day and moved to the Best Western, a two star hotel. We were so thankful to receive great customer service. I cannot even express how happy we were to feel welcomed. Consequences: The manager said the person would be dealt with, but I have learned that management usually already knows their employees’ personality and customer service skills.

I take full responsibility for not seeing the tiny expiration on these coupons, which to me shouldn't even have a date on them. After all, it was their fault in the first place that I was issued them to use. The funny thing to me is that I wanted to use these for a stay in Baltimore that would have had me paying at least $40-$50 out of pocket minus the coupons. So Holiday Inn would still be making money on the deal. The hotel still refused even after I told them I would no longer stay at their properties. In these tough times, you would think hotels would be smarter not to lose a customer when there is so much competition. Oh well, so long, Holiday Inns. I won't be back.

I don’t see any inspectors in the hotel! If they don’t respond, I will call to OSHA and building department in Frisco. As Chief Engineer, I'm responsible for this situation and I don’t like anybody, especially guests, get hurt. I was reporting about the situation to the general manager ** but he told me that I will be fired if I will not stop talking about problems. On the last days, he cut my hours to 16 hours a week. This is a 217-room hotel with swimming pool, hot tubs, conference rooms, restaurant and kitchen. It is impossible to run Holiday Inn with 2 maintenance working up to 28 hours per week! This hotel have many problems and before was 6 maintenance people when Lodgian Corporation was own hotel!

In the morning of 6/30/2009, I awoken on or about 06:15 AM, I fell asleep in the chair watching TV that night, and never made it to bed. I then walked over to the night stand, and turned on the light above the night stand. I sat on the bed, minutes passed by while watching the news, from the corner of my eyes. I then see a clear insect bug crawling on the edge of the left side of the sheets. I tried to pick up the insect with two fingers, but it dropped on the floor, and couldn't find it or determine what it was. I then took a shower. Before going to class, I went to the front desk, and told the clerk on or about 07:25 AM, that I had some kind of clear looking insect crawling on the sheets this morning, she replied "I will have someone look into the matter", documenting what was told to her.

At 4:40 PM, I went back to the front desk after the class was over, and ask if everything was okay with the room. Another clerk brought up the room number on the computer, and replied that the room had been sprayed, and clean sheets was put on the bed, everything has been taking care of, and its safe to return back to my room. Saying thank you, I left the front desk and return back to the room.

On or about 06:00 AM, on 7/01/2009, I awoken, turn on the TV, and turned on the night stand light, and behold, there was blood stains, and lines of blood trails, on the pillow, and spots of blood on the sheets, I immediately rush into the bathroom thinking I had a nose bleed, but there was no sign of blood coming out of my nose, but notice and could see large red welts on my face, neck, arms, legs, ankles, near my genital area, with blood spots on each one of them. I went back to the bed, and started looking over and over at the bed, but didn't see anything that could have did this. I took a shower, got dressed, by then it's on or about 07:40 AM, then I removed the top pillow and behold, there was a red looking insect lying between the two pillows. I got my cell phone and took pictures of it, the pillow case, and sheets, then I retrieved two clear plastic hotel cups and guided the insect into the 1st cup, and place the second cup inside of the 1st one.

I carried the insect to the front desk and showed the desk clerk. I said this is what bit me. She looked at my face, and said wow, and then at the insect, and said can I keep this it to show to the Hotel Manager (Bruce). I said I want to give it to him myself, then she replied, he will not be in until 12:30 PM or so. I said thanks and left the front desk with the insect still in the plastic cups. I went back to the room, and place the insect on the dresser, and then went on to class, with the embarrassment and humiliation, I was asked by class members what happened to me. I told them I was bitten by some type of bug(s), and the Hotel Manager won't be in until 12:30 PM.

After checking with the front desk several times after 12:30 PM, I finally caught him at the front desk on or about 1:30 PM. I gave the insect to him, and said what type of insect could have cause all these type of bites, and look what this has done to my face, and body. I told him of the itching, and burning feeling. He, the Hotel Manager, looked at the appearance of my face, neck, and arms and said could I keep it to give to our exterminator to see what type of insect this is, I told him yes. He said he would get back to me, he then told the front desk clerk to move me to another room in which I was then given room 145. After my class that afternoon, I went to CVS Pharmacy Drug Store, and brought over the counter Benadryl Allergy capsules and Hydrocortisone Cream for the allergic reaction from the bug saliva I was feeling. That night, I was so terrified to sleep in the bed, because of the itching, welts, pain, and inflammation of my skin from being bitten the night before, with over 75 or more insect bites I encounter from room 142. I slept in the chair in room 145 that night.

On or about on 7/02/2009, I repeatedly came back and asked for the Hotel Manager at the front desk through out the morning, and into the afternoon to see what was his findings of this insect. He was nowhere to be found. Front desk answered that he was in a meeting. On or about 2:35 PM, I saw him in the hallway, he acted like he had nothing to say to me, but I stopped him, then I asked him what was that, but before I could say bit me he walked to one side of the hallway, due to the passing by of hotel guests coming and going. He said the exterminator said it was a bed bug I gave him, exterminator found more and the room had to be fogged. Now, I'm really feeling nasty and dirty aside from the pain, itching and finding out that bed bugs was crawling all over my skin as I slept in a Holiday Inn bed. He then went on to say that he was bitten by bed bugs in Las Vegas before, like that was going to make my pain and suffering, physical pain and mental anguish, embarrassment and humiliation, physical scarring, emotional distress go away. Neither he nor any of the Holiday Inn workers said I'm sorry this happened to you.

On 7/02/2009, I called the 1-800-HOLIDAY on or about 7:14 PM and was transferred over to talk with Tom, a supervisor, with the Guest Relation Department. I told him what had happen, he then asked me for a good phone number where I could be contacted, I gave him a cell phone number, and a land line where I was staying until 7/25/2009. He then gave me case number ** as mentioned above, and said someone from the Schenectady Holiday Inn will be contacting me within 48 hours. As of July 7, 2009, no one has phoned me or apologized to me for what has happened to me.

I canceled my 4th of July outing with my family and friends because of my appearance, embarrassment and humiliation from the bed bugs' bites I encounter staying in room 142 at the Holiday Inn. I've thrown out my suitcase, and the clothes that were in the hotel room. I'm still having sleepless nights. I went to work on Monday, July 6, 2009 and got looks from everyone, what happened to you, and I told what had happened to me. I work around customers, and with co-workers, I couldn't take being there, and feeling like trash, and dirty because I gotten bitten by bed bugs.

I did seek medical attention because of the itching, burning, welts, and inflammation of the skin causing rashes. Was seen by a doctor at the hospital, and was given medication from the pharmacy; Permethrin Cream, Methylprednisolone 4mg tablets, and Hydroxyzine HCL 25mg tablets. These bites have caused me emotional distress and anxiety, physical pain and mental anguish. There will be signs of physical permanent scarring left on me for the rest of my life.

Also, the Holiday Inn Schenectady, should be held for negligence, recklessness, fraud, intentional infliction of emotional distress, front desk told me the room had been sprayed, and clean sheets was put on the bed, then telling me it was safe to return back to room 142 which turned out to be infested with bed bugs. They failed their duty to provide me as a guest with a habitable lodging and the means of keeping it pest free. The property and or rooms were uninhabitable and unsafe.

I would think the hotel guests should expect a clean, pest-free environment, and it's the hotels responsibility to train its employees to look for signs of bed bugs or any other parasites. It is also the hotel's responsibility to hire and make reasonable compensation to a professional pest control company to manage their pest control program before anyone gets bitten by bed bugs. Well, this Holiday Inn didn't make any of my stay satisfactory, or made it right. I didn't see any signs in the lobby, or in the room at the Holiday Inn Schenectady. Sleep here at your own risk. I will never again enter or stay in or at a Holiday Inn as long as I live. I will always have that fear to other Hotel or Motel in the future. I am seeking punitive and compensatory damages, physical pain and mental anguish, embarrassment and humiliation, physical scarring, emotional distress.

July 7, 2009, on this date, I called the Guest Relation Department again and talked with Brieann on or about 5:32 PM, she asked for my case number, and I read it off to her. I told her that no one has called me about what happened to me, and she ask me to hold on, and she would make the call to the Schenectady Holiday Inn, she got back to me, and said that Crystal is the manager and she will be calling me within 10 minutes. I asked her if she have the cell phone number, and she reply yes, I told her not to use the 518 number, please use the 321-403-6389 number. She then asked me to please hold, so she could call back the Schenectady Holiday Inn, to make sure the Hotel Manager Crystal use that number. She returned and said I've talked with Crystal again, and Crystal said she will be calling you in 10 minutes.

Well 35 minutes passed by, I then call the 1-800-621-0555 Guest Relation Department again, and got John at 6:10 PM, giving him my case number, I told him how I was being treated, and no one had called me within the 48 hours that I was told on July 02, 2009, and again today, with no phone call from the Schenectady Holiday Inn, he said he would forward this to the Executive Office, and I should hear something within 21 days. He asked for my address which I told him, and I said thank you, and ended the phone conversation. What is happening to me is totally wrong. I hope this has nothing to do with the color of my skin as to why I'm being push under the carpet.

I've not made any telephone calls to the New York State Health Department or the Center for Disease Control and Prevention CDC, which I have a right to do. I have not written any reviews with the Trip Advisory for reviews, which I have a right to do. I've stayed in Hotel/Motel across the United States, and overseas and never encounter anything like this in my entire life.

I had a change of heart and decided I was not going to stay in Tyler, and that I was going to cancel my reservation. I called on my way back to hotel and spoke with Greg (night manager) about 5:20pm. I advised him that I would be cancelling the reservation for my room and that I was on my way back to bring the keys to room 210.

I made it back to the hotel and learned from Casey that Greg had cancelled both rooms 204 and 210. I advised that my friend was staying in 204 and that they needed to keep his room. She assured me that they still had his card information and that it was okay but that he would need to stop back by the frontdesk to get his keys re-activated. I was assured by Greg and Casey that my room was cancelled.

I looked at my checking account today and see a charge for $135.09 from Holiday Inn. I called the hotel and spoke with Jasmine and was informed that the money will be held for 7-14 days. She said it should have been explained to me. I advised her that it was not explained, that even though I cancelled by the required time of 6pm that my card would still be charged for the room plus a $30 incidentals fee. I could not speak with any manager regarding this matter because they are all supposedly in meetings and so is the accounting department.

Greg will not return to work until 6/23/09. Basically, I've been charged for a room that I did not even enter and no one seems to be willing to help. The damage is that my account was charged $135.09 for a room that I did not stay in and cancelled by the required time of 6pm.

This is what was ours: $2,000 digital camera (used for at-home business), a $600 iPhone, several credit cards, one purse (packed with the usual wallet, cell phone, makeup, etc.) and a luggage bag full of clothing.

We noticed the theft happened minutes before the ceremony, giving us enough time to cancel cards and suspend cell phone services. And barely enough time to switch our thoughts from our losses to our soon-to-be-wed childhood friend's gains. After smiling for standard, post-ceremony photo ops, we rushed back to our hotel. We called the police and while we waited, we told the front clerk about our inconvenience. She told us she could do nothing and that the General Manager would not be in until the following morning. He does not come in on weekends. He would not even speak to us on the phone. And so, after relaying the bad news, the front desk clerk retreated to the back, leaving both the quiet front desk and the angry customers unattended.

We filed our police report. We asked the officer if the surveillance tapes would help them find the burglars. Sure they would, but we'd have to get them from the hotel. Can you override the hotel, since the general manager won't come open the safe? We begged. She could not. And so, with that, I decided to give the hotel one more shot to do things right. I asked the front desk clerk if she could offer me a free night's stay so that I would not have to drive home at night (through the area where people rob cars in daylight) without a cell phone or a credit card. No, she could not.

Not confident that anything would be resolved on the local level; I found a contact form online for Holiday Inn Express' Customer Service. I recapped the day's events and pressed send. The next evening, I received a standard response, thanking me for my concerns and notifying me that the General Manager would receive my email and would contact me shortly. Two days after the incident and with no phone call from the General Manager, I called during my lunch break. I received a demeaning and insensitive response, furthering my disgust with my stay and further degrading my opinion of Holiday Inn's appreciation for its visitors' safety and concerns.

I told him that $3,000 worth of belongings were stolen from my car outside of his lobby in daylight this weekend, to which he responded, I am sorry about that, but there's really nothing I can do. I told him that someone could have helped us get the surveillance tapes for the police. He responded, Those tapes don't show the area where your car was, so they wouldn't do any good anyway. I told him, they may not have showed my car but they could have shown people in the area carrying a bright pink luggage bag and two purses. He told me that the people never came in the building. This analysis was not made after watching the tapes, rather, it was a judgment made about a situation that he could not be bothered to deal with this weekend. I told him I was disgusted that no one would even allow me to have a free night's stay. He responded that that is not the Holiday Inn's policy. I told him I would find someone else to speak with since it was obvious he was not willing to help me resolve the issue and that at this point, I will never stay at a Holiday Inn Express again. He replied, Go ahead, call corporate. Tell them you spoke with me. What do you want me to do? Find the person who stole your stuff? Would that make you happy?

Why I will not stay at a Holiday Inn Express again: What I care about is being treated like a human and not being mocked by the General Manager of one of their mid-grade hotels. Not being told, in a condescending tone to feel free to contact corporate, delivering the message. They will care less about your problems than I do. Not having insult added to monetary injury. Holiday Inn and Holiday Inn Express are the in-betweens in the hotel world. But, just because they offer average rooms for average prices, does not mean they have to treat their customers as such. But when your car is broken into, you are told that it is a courtesy to park in their lots. They are not responsible. What matters most, is not the things. It's the treatment. It's being treated like a human, with understanding and maybe even a little compassion. And maybe it takes a few more dollars to get that. Maybe instead of the mid-grade, you have to fill up with the premium. I'm not entirely certain on that point. But, what I am certain about is that my friends and I deserve apologies for the treatment we received.