Holiday Inn Reviews

The most issues we encountered were not being able to use the points when and where we wanted. A lot of times we had to replan vacations by we weren’t signature or more elite club members. You are only allowed access to certain things and if you wanted anything specific you would end up using all your points at one time. We were also affected by the dramatic rise in maintenance fees. Putting so much into this every year and not even making a dent in our actual loan due to interest and fees is shocking. We've had a severe loss of money but this lifetime commitment. This has become more of a headache if nothing else. Definitely a lesson for my husband and I.

Believing that the investment we were making with Holiday Inn would be a long-lasting and enjoyable one, we have spent more than $40,000.00 on the ownership and maintaining ownership amenities, etc. Since making this investment that could have substantially set us further ahead in other areas, we have been lured into additional meetings and contracts on the basis that upping our investment would allow us ease of travel, not only around the US but anywhere we so desired. $40,000.00 is nothing to some but to us it is a serious investment. We have been told that Holiday Inn plans to expand its territories which will allow our investment to be worth even more. We own in Gatlinburg TN and Las Vegas NV. Both areas are highly sought after and tourism is through the roof at almost every season of the year.

During a rodeo, our son was given a free cruise if his parents would attend a free, no-obligation, presentation at one of your resorts. We went with our sons and were pressured to make a purchase. When the sales staff and agents there realized that we did travel and our sons were in separate areas for school etc. they began to push even harder giving us assurances regarding the usability of the ownership, stating that even though week 36 in Canyon Lake was not good for us, and there were no resort locations we could readily use, we could deposit the week with RCI and use the discounts and perks of ownership at any of the Holiday Inn hotels. This was a huge factor for us and it was also inferred that if we couldn’t use the week and we weren’t traveling we could simply rent the week out.

We are contacting Holiday Inn as a way to bring some things to light that are causing more than a few raised eyebrows and stress for owners at resorts. We initially made a purchase with Holiday Inn after a grueling five-hour meeting where it was obvious we were not leaving unless we ‘made a deal’. We made a deal after emphatically saying no to the hounding managers and salesmen only because we felt it was our only choice. We have made our best efforts to use the ownership and remain in good standing.

Every stay at every Holiday Inn has been memorable ones for my family and I. The quality is the same, the people are phenomenal and we always feel comfortable during our stays. We don't feel like customers, we feel like guests!

We have been owners for some time now and have enjoyed many vacations with Holiday Inn. However, there are a few things that have created a negative feeling for us in regard to our overall experience. Over the past few years, we have been pushed and/or told the meetings are a required part of ownership when taking a vacation. Even if we request not to attend it is implied that there is not a choice. The cost of ownership is continuing to rise each year and as we are planning our retirement, it is not something we see that we will be able to afford or use in the future. These costs include the booking fees, maintenance fees, and exchange fees etc. As for the maintaining of the units, we have stayed in some newer resort locations but have also stayed in some units that are in dire need of repairs and updating.

I have used many Holiday Inns and have never been disappointed. The rooms are always very clean. Bed and pillows are always very comfortable. I have always found the room temperature to be to my liking as I can set it to fit my needs. Housekeeping has always been very helpful and friendly. I have also found the front desk staff to be very accommodating should I need anything. Have never had anything to complain about even when we have our handicapped daughter with us. She's in a wheelchair and has special needs and they have gone out of their way to keep us comfortable and happy we're staying with them.

We received a letter warning us that our account ** would be sent to a foreclosure attorney if we didn’t take immediate action to set up a payment plan or make a payment. The letter was dated 11/16/2019. We are contacting Holiday Inn regarding the missed payments as we made the purchase with the understanding we would save money by owning and would also be able to easily book reservations and use the ownership as we wanted.

All I can say is that hotel is a scam. So the situation is the following. They told us that if we pay upfront 200$, then we will qualify for free nights stay in hotel but will have to listen to a talk during that stay. We were unable to take any vacation for that so we extended the deadline for it. Holiday Inn told us to pay extra 50$ and we did!! But later THEY canceled the trip! We are on study visas and we have to leave the US since the grace period is over soon. We explained the situation but the Holiday Inn refuses to refund!! Both 200$ and even 50$ paid later!!! Infuriating!! Such a scam!! It is them who canceled plus COVID situation!! Shame!!! Avoid this hotel at all costs!!!!

Every time we have scheduled a vacation we have arrived and been taken to a room before we could check in to schedule a meeting. It is 8 hours or more for us to drive to any resort, and by the time we get there, we are just tired and ready to get into a room. During one of our vacations, we were told the deeded weeks were going away and need to upgrade our account to the points system so we could continue vacationing. We later were told that wasn’t true but rather the points simply allow us to get more access to other resorts at different times. Since we purchased 100,000 points, we have yet to get access to any resort we want regardless of what time of year. Obviously, this was a ploy to simply get more money.

We have grown increasingly concerned with our inability to use and or enjoy the resorts. We have attempted use with only a very limited window of time is available and often in places too far for us to travel. We have brought this to the attention of the resorts each time we have stayed. We have also brought to their attention that we should not have to pay additional fees to use the rooms and our points. We have already paid for the room and the yearly maintenance fees and the membership fee! Paying more money to simply check-in and or check-in early is ridiculous!

Do not buy a vacation club from Holiday Inn. They promise the world and deliver nothing. We haven't been able to use when and where we want. Why keep trying to get you to purchase more and more points and come on very strong with the sales pitch. DO not believe them at all. The maintenance fees are outrageous and they charge a membership fee to help make reservations that can't be made anyway. I wish we never bought this. It was a huge waste of money that we will never get back. if you're thinking of doing it DON'T!!!

We were offered a free stay (4 days and 3 nights) at Orange Lake to take a one-hour tour of the resort. Also, we were offered a “gift” which we believe ended up being discounted local attraction tickets for touring, whether we purchased a timeshare or not. After touring the resort and viewing an example property, we went back to the sales area. We were asked to provide info on how many times a year we take vacation, what we like to do, how much we think we spend on lodging/gas/etc. Then the sales person tries to add all of that cost up to show you how, for the same cost you can purchase something that, once paid off, will give you something you can continue to use for our lifetime, and leave to your children. The property that they then offered was beyond our means.

Today it was announced that the United States has surpassed the COVID-19 death rate in the world!!! There has been over 6 million people filing for unemployment! The pandemic has put the world in crisis mode. Travelers can't travel even if they want to. Yet, on Easter weekend, I receive a phone call to let me know I am ten (10) days late for my mortgage payment!!!! Really...I have more essential needs to be attending to right now. I promised to pay within 30 days to get current and the agent was cold, callous and dismissive offering me ways to handle my HIVC business. I am shocked at how this company has responded to this crisis. While many agencies, companies, and even banks are offering moratoriums on payments they respond by hassling clients trying to make ends meet during this crisis. Regret doing business with them!

This timeshare was an awful mistake. I am 81 years old with medical issues and I cannot use this anymore and they won't let me out. I even called up there to try and reason with them and they won't help. Don't do it! It's too expensive and has sucked me try. Holiday Inn is a very bad company.

I was not expecting a Waldorf experience! But I must say the property is in need of a good cleanup!

I am an IHG rewards club member. I called in to have points added for a stay at a Holiday Inn that I booked. At the end of the call the lady asked me to remain on the line to receive extra points and someone would be with me. I spoke with a young lady that said they wanted me to stay at their hotel in Cocoa Beach for 3 nights for $199 if I would take a tour of the facility to see the new upgrades and give them feedback. I decided to go with it and by the end of the call I realized that this was a time share scam. I told the lady that I did not want the package but it was too late.

I spoke with a delightful and well spoken Customer Service Rep. whom I was transferred to after confirming reservations for an upcoming trip. I am an IHG member. I spoke with her on Wednesday, February 26, 2020 at 10:45am or there about. She gave me an unbelievable offer that she said would only cost $200 for a 4 night vacation in any of about 10 places. At that point I told her there was only 1 that interested me and it was New Orleans so we proceeded with the call. I provided her with exact location as she requested and I went further to check the dates that I knew ahead of time I had wanted. It was New Orleans. I advised her of the exact dates and she told me it was a new location and would not be available for reservations until April 2020. That was a lie.

This is a timeshare thing. There is a lot of hype and discussion on specific timeshares and timeshares in general on the web. Timeshare pros and cons aside, I am currently disgruntled as my salesperson assured me that I could use my timeshare points to pay my annual maintenance fee and property tax bill... This was last November. I had purchased more points at that time, so, of course, it increased my tax/fee bill substantially. Anyway, the bill just came so I called to arrange for using my timeshare points for the bill. OF COURSE, there's a catch. I had to have called before December 15!!! This, of course, was not disclosed to me at the time of the sale nor at any other time.

While making a change to my hotel reservations for Ft. Lauderdale hotel, I offered an opportunity to earn 500 pts. by just listening to a sales pitch. This was January 12/20. In brief, I was told (by "Ana") if I paid $279 USD, I could have a 4 day, 3 night stay at a Lake Tahoe resort and my $279 would be returned if I attended a two hour timeshare sales pitch. I was told I would be e-mailed full details of the package the next day. The only communication I received was that the payment had gone through so so I called and requested the terms of the agreement. While speaking to the guest relations person it became apparent that what I had been told was not lining up with what the guest relations person said so I told him I wished to cancel the payment.

I made a reservation for this property to arrive later in the summer. I tried to cancel at the beginning of January and was told that I would be charged for one night. This cancellation is over 100 days away from arrival and they would not waive the one night stay fee. Beware of this property, they care more about making money than great customer service.

We were told via phone for $279 we could have a 4 day 3 night stay vacation at a Holiday Inn resort that must be used by one year. But when we booked it we were sent to Crown Plaza motel. (Not even a free breakfast). We did get to the presentation which was a 45 min drive from hotel. Then the hotel charged us 50 dollar “installation” fee. The presentation was high pressure and exhausting So it was not worth what time and trouble. The price of package offered was $59,000!!!!

Dean of St. Clair Shores has it exactly right: be ready for the hardest sales pitch ever. We were promised 5 days at a hotel in exchange for 2 hours of our time. It isn't our first time at a timeshare presentation, so we expected the sales pitch. But these folks took it to level 11. So long as we seemed interested, they were nice. But when they got to the price ($44,000 - but you have to act now!!!) and we said we'd have to think about it, the tables turned. Our sales guy belittled us, told us we were throwing away the opportunity of a lifetime, and that we must not love our family. At the end, he threw his credit card at us and offered to pay for my memories. "I can put a million dollars on this card!". Sure thing, Ryan. 3.5 hours later, we finally got out of there. Read the reviews of people who actually bought. It's the stuff of nightmares. Stay away!

I took the tour about purchasing a unit and was promised 10K points. The girl at the desk said they were out of points and she would credit my account in the next few days. Well, two months later, no points. I have called, left messages, spoke with reps, been transferred, listened to A LOT of hold music and have been hung up on. The conclusion? If you want to spend your good money to be treated poorly, this is the place to do it. But, I can think of better ways to spend money.

Owned and operated and are not owned and operated by the owner of Holiday Inn brand." So, why pitch Holiday Inn if it is not the owner? What are they up to? Hmmm?

Terrible customer service. Had a problem with my stay and was initially given the details for the wrong hotel when I contacted Holiday Inn so I couldn't contact this branch of the hotel until late. The hotel made me an offer to solve the problem very late at night then retracted the offer the next day. Was passed on to management who didn't reply to my email. Don't stay here if you expect to stay with a hotel that has staff who actually care about their customers.

Although Warren was friendly and courteous, it felt more like a hostage negotiation than a sales pitch. What was also odd is that Warren had similar life experiences as myself. Lots of numbers about points and perks was very confusing and thrown at us quickly. First one was for us to spend $44,000 and the last of four was for around $8,000. When Warren finally gave up, Michele hit us with two more before we finally got the $249 back that we spent for these three nights. Common high pressure sales like being made to feel guilty for not taking one of these great offers, for wanting to continue renting compared to owning and giving this to our kids, and showing us very nice room layouts and wondering why we wouldn't want this.

We did not want to purchase this timeshare but Holiday Inn bought out the timeshare we previously had and said, no kidding, "that we had no choice as the property no longer belong to our previous owner and we were still under contract." Thousands of dollars later the lies go on. We were told we would not have to do anything to have our time rollover at no cost and that any unused time would automatically accumulate. LIES. We have to not only contact them but they charge us $200 to roll them over and then only keep them for a year. Booking is a nightmare.

Booked a trip with them for Las Vegas. Canceled trip. Re-booked it to Myrtle Beach in Sept. Then they canceled it without my knowledge and would not rectify the situation. Rip Off. Go ahead and keep my money. You people are not worth the trouble. Buyer beware of their scams and tricks.

HOLIDAY INN 0 MT PROSPECT, IL. When I arrived at the hotel, nobody was waiting and the counter had two staff. However, both were too busy taking phone calls to even greet me. One call, then another... One person, presumably the duty manager, was on his cell phone on I assume was personal business. Okay, finally they get to me. Then I am asked to sign a credit card approval for considerably more than the agreed-upon rate (via the IHG website). I refused. The staff member kept pointing to a sign that said they put a hold on debit cards. I replied that I used a credit card, not a debit card, so those conditions do not apply. The guy just kept pointing to the sign and says he will give me the extra charged money back after I check out of the room. It turned into a minor screaming match - can't you understand your own sign which specifies "debit card"? He then removes the sign from the counter.

Booked months ahead of time and paid extra to be able to cancel up until the day before arrival. Get to the Holiday Inn north beach Virginia Beach to find out that their beach is unusable because of a rejuvenation project. So they had NO BEACH but never notified us and charged full peak prices. Management told us that they’d give us back about $50 per night but that’s still beach front prices. They then said we were welcome to go somewhere else and they wouldn’t penalize us!! So we’re supposed to spend a day finding a place, repacking, checking in, unpacking etc. Called IHG direct and they say they can’t do anything even though it’s their property and we booked through them. AND our calls were dropped EVERY SINGLE TIME!

Upon checking in at Orange Lake Resorts in Kissimmee FL, you are taken to a desk where you are required to make an appointment for a 45 minute timeshare spiel. If you don't want to make an appointment $35 is added to your credit card. I've heard lots of yelling and cussing at this desk. I've been a timeshare owner here for 15 years. Last year they started charging you &35 to book your home resort, the week you bought and paid money for already. Every year it's a new gimmick. And they advertise you can stay at all the resorts in their catalog. That is a blatant lie. I have plenty of points to stay anywhere in the Holiday Inn Club catalog... but when I go to reserve... it says not enough points available when I have researched and saw otherwise. IHG and Holiday Inn Club has really turned into a greedy company that only takes your money and then says we still need more.

I used Booking.com for the first time in July sixteenth. I went through the reservation form. I wrote in the special request that we had a little dog. I was under the impression that this hotel was pet friendly. Booking.com took the debit card no issues there. They should've informed me that this hotel wasn't pet friendly. I would have never had made a reservation there. What is the point of having on the page a special request if no one reads it. I won't use it ever again as I was taught a very expensive lesson. I will go directly to the hotel myself and not use the web. I didn't get the best deal. This is the first and last time I use Booking.com. I tried to cancel as quick as I could. It wasn't easy. By the time I get the email from them to confirm the reservation, the hotel has taken three hundred dollars and for a room we didn't get to stay in.

This company screwed up our entire vacation and reservations! No one seems to know what they are doing, and every time someone says "you will receive a confirmation email," it is never sent. Horrible service!

Holiday Inn & Suites Virginia Beach North Beach was where I stood and it was great. The hotel is right on the boardwalk so the view of beach was amazing and the room was clean and well decorated. Had a refrigerator, microwave and coffee maker which I loved. Just wished breakfast was included and not extra but I would definitely stay there again. My main concern is cleanliness and it was very clean.

Stay away from the Holiday Inn Vacation Club! I feel like an idiot falling for a vacation club package over the phone. I have a friend and previous neighbor who works for IHG corporate so I felt that I would give this a shot. I'm assuming that he has no relationship with this organization that sells the vacation club offerings. When being sold or scammed about the club, I was told that I would be placed at the highest level, comparable to an owner for a room at a vacation club. Today when trying to schedule the dates, I was told I would be booked in a Staybridge Suites or Best Western. I asked about three different properties, Myrtle Beach and Cocoa Beach. When asking about Panama City as shown on their website, they said that was not part of the vacation club.

My husband and I travel with Holiday Inn. We received an offer to book a hotel through Vacation Club. They put us in a disgusting hotel that smelled like weed and mold. I called them and the travel guy we worked with for the past few months is no longer there and no one knows who he is. They connected us with a manager who seemed clueless and ignorant. He promised he would move hotels into a nicer hotel so he moved us across the street to a nasty motel that was even worse. He said he reserved it for us but we went to see and they did not have our names in their system.

Beds comfy. Very clean. Helpful staff. No hot water. Bathroom uncomfortably small and awkward, lighting controls a mystery. Good car parking at this Norwich UK branch. Wobbly Formica tables in breakfast/dining area. Clinical not cozy. More like the old McDonald's. Food good and abundant. 15-06-19.

Bought a 3 night stay in The Smokies. Was told I had to listen to a presentation and I would get the $200.00 back. Here's the catch. More than 4 cannot come and we have 5 in our family. I also do not recall them saying it was non refundable. So, just lost 200.00. No hotel stay, no presentation. Just leave one child home and I guess it might work. I don't think so. No more Holiday Inn products of any sort for me. That was deplorable. Did I mention it now has an expiration date. Seriously? Disgusting bait and switch.

I own a Timeshare which was known as Silverleaf now known as Holiday Inn Timeshares. Well ever since the buyout rates keep going up, things are being taken away such as Bonus Time which was free now we are being charged for, reservations are almost impossible to get, deposits are required now, resorts are extremely noisy and nasty. I have tried contacting the Attorney General in our state but get no response. We were promised things when we bought the timeshare. Now those promises are being broken.

I went to presentation on 5/19/19. To go through the entire 3 hour presentation and decided against purchasing to be told that they were going to keep my deposit because I didn’t come with my separated spouse. Why take me through the long tour and try to pressure me into buying to not give me what was promised. Your reps are not trained properly, they give out the wrong information.

We agreed to sit through the presentation with Holiday Inn & IHG properties. Having no experience with timeshares, we went with little to no expectations other than knowing it would include a ‘hard sale’ and a concrete 120 minutes of our time as stated at check-in. Luckily for us, we had an incredible salesmen, it was easy to spend the majority of our time with him. The presentation was clear, concise, and well delivered however, there was nothing in the offer or packages that was of value to us to be convinced to sign a contract.

If you had a similar experience with Holiday Inn Club Vacations, please file a Better Business Bureau complaint. A company should not withhold money if no services or products were received. I recently fell victim to a predatory practice shortly after having stayed at an IHG hotel. I received a call regarding a $249 3x night stay at the resort of my choice from Holiday Inn Club Vacations. It seems like this company is somehow associated with IHG as my stay was referenced in the call. The fee is supposedly refundable after sitting through a timeshare briefing.

I fell for the illusion of being able to travel to nice places and stay at nice hotels for cheaper than I would be able to otherwise. The overly-long presentations are designed to overwhelm and exhaust you with information that distracts you from what it is you're really getting into: that being having to buy something for far more than it’s worth and that you’ll have to ultimately pay far more for points than it would cost you to book the trip on your own. Nor do they tell you, until your next obligatory meeting, which is every time you show up for a vacation, that in order for your points to have the same value as they did when you first purchased them, that it'll cost you more. It's predatory brainwashing at its finest. I regret ever setting foot in at the Orange Lakes resort and am looking for any way possible to get out of my contract.

We recently purchased at Orange Lake in Kissimmee, FL. We were told of an instance by our first salesperson, (he never gave us a card and we don't remember his name) that when his home sold sooner than expected, he was able to go there, to HICV Orange Lake and stay for 2 weeks! Since it was within 30 days, he got both weeks for the 15,000 points ea and a total cost of $64!! They repeated, no matter how many weeks you are able to stay, you are just charged the $64! We told them no, at the first offer, which was like 200,000 points for $24,000! Then Georgio came out and said they could do 100,000 points for $16,000 (or something similar) and we told them no, again saying we owned in Aruba for far less and go there every year, but we like to travel with our kids and grandkids, so we were looking for options.

This business takes the brand awareness and business legacy of Holiday Inn, and tarnishes it with a menagerie of dishonest salesmen, unscrupulous and deceptive middle managers, backed by an organization that has zero accountability and very poor internal communication. Just try to get to the correct department to resolve an issue...it will take months.

***Racist experience*** Very Very poor Communication between staff and customers. Worst experience of my life! Zero stars if you ask me! We stayed here, paid near damn $600.00 to show my family a good time and after checking in we drove to stayed in the Ambassador's Villas. When we arrived as soon as we get off our car there was a family drinking at the front of the complex and partying with a group of people.

Signed up for a vacation "mortgage" after the 90-minute presentation, There are many pages of legalese to the contract that took hours to try to understand... Then, within the first month we realized false representations were made regarding "points" and availability of cheap 5 day stays. Within the first month I wrote a letter seeking to cancel but no response and now they are docking my good credit. Beware of this company... There is no way out if you don't cancel within 6 days.

Checking out at Vero Beach Holiday Inn Express 9400 19th Lane was like arguing with a juvenile. My business card is tax exempt and upon check in I was told all that is taken care of at checkout. No need to tell me. When checking out the juvenile front desk manager argued with me about not telling the supposedly trained check in clerk about my tax exempt status. Will never step foot in this Holiday Inn again and will change hotel chains for future travel with one more encounter with an untrained child behind the checkout desk.

I want to know why you cannot find this information anywhere. I would like to know the regional manager or owner of the Holiday Inn Silver Springs Washington. And I can't not ask the management here. They are the problem. THE WORST.

Sales staff and the Quality Assurance Office lead us to believe that we were to keep our bonus time option just as it was. On June 16th, 2018, we went to the Hill Country resort at Canyon Lake, TX. We went to an information meeting about the transition from Silverleaf resorts to Holiday Inn Club. That Information meeting turned into a sales meeting that lasted over five hours mainly because we have a free bonus time clause in our contract with Silverleaf that we did not wanted to lose. The two sales representatives and their supervisor assure us that the free bonus time was to be carry over and how their system was better because instead of having a fourteen-days window to make reservation we would have a 30 days window to make reservations.

As many others have stated the Holiday Inn Resort in Kissimmee is beautiful. I am a IHG silver member and was asked to buy 4 day/3 night package for 199$ with 2 hour tour of facilities. I was going to Orlando anyway so it worked out great...or so I thought. The first day my husband & I were put through the most high pressured exhausting sales pitch I’ve ever experienced in my life. At the end, I begged and was on the point of tears to be taken back to our car. It was the most insulting, verbally abusive, harassment I’ve gone through since my first husband! I divorced him but these people I could not get free of! It ruined our vacation, I was so exhausted that day I could only go to bed. The building stunk like fish. I liked Holiday Inn before but may never stay there again. Please people do not accept their offer regardless how nice it sounds!!! I wish I could give -10!

My husband and I booked a room online at the Holiday Inn Ocala Conference Center. We reserved a King suite that showed a jetted tub and offered a hot tub by the pool. When we finally got to our room there was no jetted tub nor a regular bathtub just a shower. We figured ok well maybe we did something in the reservations and went to look for the hot tub, the website stated that there was one. Nope they claimed to have closed the hot tub a few years back and never removed it from the website.

Received the call/offer for 4 days 3 nights at a Holiday Inn Club Vacation for 250$ (refundable in exchange for timeshare tour). Specifically asked (because I suspected shady behavior) for the list of places we could stay... "Any of the Holiday Inn Club Vacations" was the response. So I specifically asked if the resort in Gatlinburg was an option for the 3 nights and yes was the response. Now a year later when we try to use it, we are told only 3 poorly reviewed HOTELS in the area are valid options... That is fraudulent/dishonest business. I'll never consider a Holiday Inn Timeshare at this point. This seems like a case study for business schools in how NOT to handle customer service. If you get the call... just hang up.

I am a member of the IHG Priority Club. Contacted about a vacation promotion ( 4 night/5 days) to visit 1 of 10 Holiday Inn Vacation Resorts for $279.00 which would be refunded after we took a 2 hour "tour". I eventually booked at the Cape Canaveral Resort. Turned out the stay was not at the resort but at a local hotel in Cocoa Beach which we were told after we set up the vacation. They mentioned during this call the "tour" was actually a timeshare presentation. While I felt like I had been deceived, I did not ask the right questions initially. Who would have guessed Holiday Inn had timeshares?? But I thought we could handle a 2 hour presentation for a free stay in Florida. We knew at this time in our lives could not afford a timeshare, but we may be in a position to do so in a few years.

They promised me my 45000 points per year would be enough for 9 days in a low season at the Orange Lake Resort with a reservation last minute and now I can't even buy a Monday for 30000 points. They mention I could transfer my points, because expired after 2 years and you mentioned it would be a conversion from 45000 points to 36000 point IHG but you said it would be converted back to the 45000 point in case I want it to use it at the Orange Lake Resort Orlando... not true.

Fair warning: Do not purchase a time share from this company. They are a joke. When you go to book trips they never have anything available. They charge you to actually book on top of using your points. It takes forever to make a reservation for some reason. They keep you on multiple holds for a long period of time. There are to many catches to using it. It is not worth the hassle! You really don't save any money. We have poured more money into it than we have used it. You do not get what you are promised at those paid two hour sale pitch get-a-ways.

I have been a Silver Leaf owner with Silver Leaf resorts since 1992 as a "Endless Escape" member. Silver Leaf/Holiday Inn has taken away nearly all benefits of the program, was able to take pets to resort, then a refundable pet deposit, then a $100 non refundable pet deposit, now no pets allowed; The Villages on Lake Palestine owned & operated a Marina with boat stalls for guests to use at no charge, somehow it became private and now costs to park and even launch a boat; Then in Dec. 2018 I receive a letter that we will have to pay a $49/night charge on weeknights & a $75/night charge on weekend nights to use "Bonus time" which was free under the original Endless Escape program that I have been grandfathered in by contract when Holiday Inn took over.

They told me this was a 200 dollar 3 night, 4 day marketing attempt to get people to see Holiday Inn as a resort rather than just a hotel. They said I could use it anytime at certain locations in the country within a year and I would get my money back after a one hour tour. Then I get emails saying that this is really an attempt to sell a timeshare! They said if I stay at their resort and dont qualify, not only do I not get my 200 bucks back, but I have to pay for those 3 nights in full myself. So now I choose not to go at all and just be out 200 dollars. I am disputing the charge to my bank.

I booked a night at Holiday INN 777 N Pinal Ave, Casa Grande Az. I was attending a wedding in Casa Grande. Unfortunately the morning of the wedding...there was a horrible flood (in the month of October) - a really bad and dangerous flood. I could not drive through the flood to get to Casa Grande for the wedding. I called the Holiday INN and told them my situation, the manager at Holiday INN 777 N Pinal informed me that because I purchased my stay with a third party vendor they could NOT refund me my money...

In short this Holiday Inn Vacations Club and timeshare offer is a scam run by bunch of rude people. If someone wants to file a class action lawsuit against them I completely support it. They should be taken out of business. I was called from these people with an offer to reserve a vacation package. They said they would give me $200 and an additional $100 if I would participle in their presentation. The purpose of the presentation was to show introduce the Holiday Inn Club in different locations. We went to one of these so called Holiday Inn Clubs in Las Vegas but they told us our reservation was in a different hotel! We went to the other hotel.

The door in the hallway did not let out to a safe drive to park and unload luggage. The room thermostat did nothing. The water came out brown when we turned on the tub faucet. Also, out of 5 wall plugs, only 3 worked.

Good transport to & from airport. Ample parking. Staff was good. Clean. Rooms adequate. Bar by dining room. They had good food, breakfast and dinner. Live band. Close to attractions and local restaurants.

Checked in and read, never told there were four different buildings, just given a room number I of 4369. Took two elevators and still nothing on fourth floor close to that number. It took 59 min to find room.

I don't know how these people are allowed to stay in business. I guess it's because they are making money off consumers. I was offered a getaway package for $199, which I accepted. I was told during the phone call that it was not transferable. I was not told that it was nonrefundable. Called back less than 24 hours later to cancel due to a family crisis and was told that I agreed to their offer as being nonrefundable. I explained my situation and was told that I had to put my cancellation request in writing. I went home the same day and email the company. I waited more than 5 days and received an email that said I was told that the money was nonrefundable and that they wouldn't refund me. On the phone I told them that I wanted to hear the call where I was told that it was not refundable. It never happened.

Won’t let you exchange with any Holiday Inn vacation resorts unless you pay to change to points and then you lose everything. Go to meetings. They're rude. Obnoxious. Get mad when you say no. They should be sued!

Clean in entrance. Told us about breakfast and the times. Upstairs to second floor. Down a long hall. To get door open is a new way. If my daughter not with me I could not get in. Would have to get assistance. Just tap card to handle. Only bottle of lotion and one bar soap. Rest in jars up in tub area. Room clean. Only stayed one night. I liked the pillows as I have to sit 1/2 way up at night. They did not crush down like other motels.

I have stayed at Holiday Inn Charleston WV for years. My World renowned company whom I work for book this hotel often. I have two things to say. Janitor, John, is a very impressive, dedicated employee. He is friendly and is always working hard day or night, always with a smile and a warm greeting! The night 'manager' 'Tom', who was not wearing a name tag as all other staff were, whom was very uncomfortably unapproachable, was and always has been very rude and not the epitome of concierge. Or even just a nice person to deal with when one is staying at your wonderful establishment.

We were originally with Silverleaf Resorts. They were a little pushy, however now that it is Holiday Inn Resorts we are very frustrated. We were threatened in Branson, Mo that if we didn’t buy into a Trust with them our Maintenance would go up. It has gone up $372.00 now, which during Christmas season is very upsetting! I am charged every time I go to the resorts, which never happened with Silverleaf, plus being charged to move around points. This is the worse experience for a retired couple in their supposedly golden years! I can’t say anything good about this company or our experience with them!

Owner at Orange Lake Resort, Holiday Inn Vacation Club. We bought the 191,000 per year plan a few years back and it was okay, but availability was an issue so we couldn't always use it when we wanted to. Every time we used it we were asked to attend owner updates which we refused to do for the last 5 years. Last time we went to Orange Lake, they again asked us to attend 1 hour owner update, bribed us with cash so we agreed. They specifically said one hour so we booked it for the day we were leaving. We show up to our appointment. There is an employee calling out that it was a 1 hour presentation. When we met with the guy, we told him he had exactly one hour. He got angry and said,"Come on, you know from past experience these things take a minimum of 3 hours". We told him we would not stay past 1 hour. He was mad. Then he tried to get us to upgrade to the VIP plan, which would be 300,000 points.

Holiday Inn Dallas Market Center - My 6-year-old son was brutally assaulted at his school 24 hours before I was supposed to check in. I had to stay home to deal with police investigation, child protection services and importantly trauma to my son. I called the hotel, explained the reason and the manager promised to consider reimbursement. They still have not reimbursed me and took my money.

I was told that I could pay $200. to sign up and go on a vacation of my choice area. I would get my money back after presentation - cash - and then I would get $50.00 cash, and another $100.00 for me and 3 others to visit. I chose Cocoa Beach. Yesterday Oct 16, 2018 I was told by a person named Bianca that my husband would have to attend the meeting. I was not told that in the first conversation. If I had I would not have signed on for this, as my husband does not travel because of his health. So she told me to contact and give a review to you. She said you would listen to the recorded call and get back with me. I would like to go on this trip but if I cannot I would like a complete refund.

Holiday Inn St Louis is a scam in short. I booked online costing me $131 for one night. On a Sunday Cardinals game night of course so I paid in advance to make sure I had a place to lay my head. I get there in time (check in is 4 pm for a strange reason). They charge $15 for parking - crazy because less than a parking lot away is parking all day for $6. Not only do they charge for the customers' parking but paying $130+ with a credit card but upon the reception at the counter they have the audacity to ask for another credit card (yes another) to charge $50 on hold for $2 as it shows on credit card balance then they give it back after check out if the room is not college drunk and disorderly children misusing or damaging the room etc.

Recently made a reservation at a Holiday Inn hotel affiliate and was forwarded to another person without warning. Apparently I was one of the lucky few that would be offered to participate in their new and improved vacation program. I think I must have told the lady on the phone like 3 times I wasn't interested, when she persisted I said, "Can you just email me the offer? It's late and I have to get up early in the morning." Of course it was not an option, so eventually I caved and gave my credit card for a deposit for one of their properties. Next day, did a bit of research, viewed the properties online. Recent reviews of customers were horrible, and even the "model" photos of the properties were lackluster and outdated. This would never be something I would pay money, any amount to stay at.

I was made the offer about 6 years ago while booking a hotel for work. We went to Las Vegas. We knew there was a sales pitch to come. Against expectations we bought the smallest plan. We have upgraded 2 times. We enjoy this and have given trips to some of our friends. We have gone to Gatlinburg 2 times (going again in 2 months), Orlando 4 times and Williamsburg. We are going to Panama City for Thanksgiving to be with family. Traded point to stay in a hotel in NYC. My husband’s heath kept home last year. Missed a trip to Fox River and Orlando. We were starting to talk about buying a TINY condo in FL when this came up. Love the flexibility.

I read a lot of bad reviews about Holiday Inn vacation club and was scared to go!!! But we went anyway because we had paid a year ahead time... Glad we did. We took the timeshare tour. We were treated very respectively even though we declined to buy a timeshare. GREAT VACATION. WOULD DO IT AGAIN!!!

I was offered a 5-day 4-night stay for $279. After talking to the representative I agreed on Myrtle Beach with the promise of a beachfront hotel that could sleep 5 comfortably. I flew from California (paid myself) and when we checked into our hotel it was 4 miles from the beach, dirty and smells. I first tried calling customer service with IHG and got hung up on. I called back and was told to ask for a balcony room with an overview of the beach... When I explained the only thing I could see from my room was the highway they said there’s nothing they will do.

My daughter is a competitive swimmer and we travel a lot, earlier this year, I booked a reservation for Holiday Inn and was offered a vacation package to Orlando Florida which I purchased for $249.00. Last week, I called the reservation office to book a trip to Las Vegas since I have the option to change location, while making my reservation. I was asked by the reservation personnel if I am married and I said yes then she told me that I need to attend a 2 hour presentation with my husband, I explained to the reservation person that my husband is in the Philippines and has been there for more than 2 years and he has no plan of coming back to the US.

We were called on 7/16/18 by a member of IHG offering my husband a trip to one of 10 locations with Holiday Inn Vacations Club. Since my husband is already a member of IHG, he was first offered a package for 4 days/3 night stay at one of the properties at a price of $249.00. After I kept declining because I was very skeptical, we were supposedly transferred from one person to another to try and get us a better deal - same package now for only $199.00. I told them to send us something in writing before we committed to the deal. Of course they could send an email confirmation once a payment was made. I went against my better judgment and fell for the scheme.

I have been a member of IHG for several years and used Holiday Inn Express Motels for a long time. I received a call from Holiday Inn Vacations. I was told that Holiday Inn was "Celebrating" their 25th anniversary by offering exclusively to IHG members, discounted room rates at one of their vacation resorts. You will get 4 days and 3 nights for $199. I inquired if this was a timeshare, since I have dealt with timeshares before and was told "No", this is simply an anniversary exclusive deal, no strings attached.

We had to travel to the Los Angeles area to attend my younger sister's funeral that died of MS. We looked on Hotwire and found a nice looking Holiday Inn in La Mirada. We arrived at the hotel one hour early and were told that we could not check in until three PM and not a minute earlier. I asked the front desk clerk I only had two reasonable requests. 1. Not be on the busy freeway side of the hotel, 2. we need double beds because my 30 year old son was with us to attend the funeral.

I am a platinum elite member of the IHG Rewards Club (Crowne Plaza Hotels, etc.). Following a call to discuss booking my next stay at the Crowne Plaza I was transferred to a sales person regarding a "special offer for Platinum Elite Club Members." Turns out this was an offer to stay at one of the Holiday Inn Vacation properties for 3 nights and to hear a sales pitch on a timeshare. We were Charged $249 up front and when we arrived at the property and listened to a sales pitch for 2 hours we would be refunded the $249 plus given $100. As we had planned a trip to one of the locations anyway, we decided to take them up on this offer.

We had a lot of points. When we went to use them it said 0. Holiday Inn says they expired because of inactivity. However my husband booked a day room and paid full price during the period of time they say there is inactivity. He has the receipt. Holiday Inn says we cancelled that stay. Totally not true. We won’t stay there again.

Watch out for Holiday Inn Rochester. This hotel’s staff are irresponsible and rude behaviour of their staff. I check into this hotel 15/11/2017 at about 9.30 pm. Paid £10.00 for breakfast. The next day I became unwell. I asked if breakfast they could bring breakfast to my room. The breakfast was delivered with extra charges that was never mention, the staff was very rude telling me I should know better and shouting at me that they could not find anywhere on their books that I paid for breakfast. I was made to feel I was having breakfast that I did not pay for, the hostility and rude behaviour was unbelievable. I was treated like a criminal even after paying the extra charges.

I have been a member of the IHG Rewards Club for a fairly long time and most of my experiences with Holiday Inn have been good. Until this one. I'll make this short: I booked a room for one night at the Holiday Inn 300 Plaza Drive Secaucus, NJ 07094. Checked in at the counter and when I asked where to park they told me it's $20.00 to park at the Holiday Inn or I could park for free if I drove to the other side of the nearby Sheraton hotel. Nowhere does it mention you will be charged for parking in their facilities. The next time I'll just stay at the Sheraton hotel, at least they have parking. Also Holiday Inn sent me a follow up in the mail telling me that if I enjoyed my stay to please fill out one of these site reviews: www.tripadvisor.com/review (I don't want to join and they won't let you say anything unless you do) or www.ihg.com/reviews. Guess what? That site doesn't even work. All you will get is 404 NOT FOUND. So travelers beware.

Consumer beware! I was forced to make a reservation through a third party Site Search LLC. The fine print stated a 2 week notice of cancellation. I cancelled 4 days prior to my stay due to emergency as Holiday Inn has a 24 hour notice policy. I was in fact charged $148 by Holiday Inn. When I contacted the hotel directly, the they would not issue a refund and I was out the money. Lesson learned. Never do business with Site Search or IHG hotels. Hopefully IHG will review this terrible hotel reservation policy and be sensitive to urgent circumstances. NEVER STAY AT A HOLIDAY INN!

This review is for the Holiday Inn Timeshare promotion to stay 3 nights for $245 and receive it back once you finish watching the presentation. We feel like we were totally mislead with their unethical marketing strategies. We were told initially that we would stay at the Holiday Inn Vacations Resort and chose the Scottsdale location and got on a plane all the way from the East Coast thinking we would enjoy and stay in this beautiful resort that we read about and saw photos online. Once we arrive in Scottsdale we find out that we are not staying at the Resort but at a cheap Holiday Inn Express with a falling apart mattress and paper walls that prevent us from relaxing and sleeping at night.

We reserved the room at Holiday Inn at Norwich, CT on March 24 to get the sleep we needed after a concert at Foxwoods because we live 2.5 hours away from Norwich. However, the hotel did not provide the services we paid for, which was a room we can sleep in overnight! Our intended stay did not go well even from the start. We arrived around 4:30 p.m., and the room was not ready, even though check-in is at 3 p.m. But it was when we got our room and tried to rest a little before the concert we realized that it was impossible to sleep in this room. There was an elevator near our room, making a very loud noise, almost like a plane landing every 15 to 30 seconds as the elevator went up and down. Once we realized this, we called the front desk and asked for another room. We were told there are no other rooms available.

The staff at Mackinaw City, MI were wonderful and very helpful with any questions that I had. The room was nice and tidy. They had a nice gym room, pool and different amenities. Very nice breakfast spread with cereals and other food.

My experience with Holiday Inn Washington was excellent. The room was perfect. It was just the way I would picture it. Staff was wonderful and the food was great The place was clean and comfortable. I would stay again.

I paid premium price at the Holiday Inn Philadelphia only to go to room to learn of mildew smell. I returned service desk and could not get a refund. I fought 30 days to get my refund back.

They are always super accommodating at Holiday Inn Corona. The staff is warm and welcoming. The breakfast is excellent and free. The rooms are always clean and the pool and the spa have working handicap chairs. They're also always nice about check out.

My vacation was great. Never had a problem at the hotel. Everyone at Holiday Inn Orlando was great. It was very pleasant and will go back soon.

I have been staying at Holiday Inns for 30+ years and my points were just cancelled without any notice. As of 06/25/09 Points Balance: 385379. Status: GOLD. Membership #: **. My last stay at a IHG affiliate was 2016.

I got to my room at Holiday Inn Dallas, TX quick after check-in. Bellmen brought my bags up placed them in the room. Room had a nice view and it was very clean. The hotel bar was amazing, well stocked and the food was delicious. The location was near shopping. My experience overall was great.

Holiday Inn Minneapolis' location and convenience were very good. Walking distance to shopping, restaurants and others. Parking was a good value as well. Easy access to public transportation. They have reasonable rates, comfortable clean rooms and good breakfast.

I enjoyed my stay at Holiday Inn Houston Texas USA. One room for four people but it worked plenty of space for us. The room was quiet, clean and had everything we needed. The free breakfast was ok and staff was nice all around. Good stay.

The hotel was clean, comfortable and quiet. It was also friendly and safe. They have a decent breakfast. Good quality for the price. It was a Holiday Inn Express in the Ashley part of Charleston - you know what you are getting but this hotel was a little better than normal, convenient and not in the busy, tourist part of town. Well located near restaurants and the Interstate.

At any of the Holiday Inn Expresses we always experience clean comfortable rooms and good breakfast. On some occasion reception desk persons don't seem real enthused about your visit.

I have been a member of the Holiday Inn Priority Club/IHG Rewards Club for nearly 30 years and a loyal customer. I have stayed at their properties for business and on family vacations but have never had to invoke my benefit of the 72 hour room guarantee. I called the Rewards hotline more than a week ahead of time trying to make a reservation for a weekend in Ocean City, MD in late February. After having been disconnected by the first agent and having to call back and go through the entire explanation a second time with people who clearly speak English as a second language, my frustration was growing.

I was misled to believe that the stay was at the resort. It's not, it is at a nearby Holiday Inn unless they have a resort room available. I was misled to believe there were no blackout days. There are no blackout days, but they do restrict the number of resort rooms they make available. So, there of course is no resort rooms available on the days I want to visit.

I was setting up a stay in Woodbury, MN, at a Holiday Inn Express for the night of 1/31/18. After booking my stay I was asked if I would be interested in a 4 Day & 3 Night stay at another Hoilday Inn for $199.00. I listened to the agent talk and I was open to trying another Holiday Inn. I was told it would cost $199.00, but would be refunded at the time of the stay. I would have to listen to a two hour timeshare presentation. At no time did the agent say the $199.00 was non-refundable.

Orange Lake Resort, Holiday Inn Club Vacations, 17001 Front Beach FL, 32413. Recently my family and I stayed at Orange Lake Resort (December 31, 2017 – January 5, 2018), my parents had given us the stay as a Christmas present as they have been IHG owners since 2004 (Originally South Beach Vacation Club). We had stayed at Orange Lake in the past and loved it so we requested to stay again. We arrived very late on the 31st as we were at Disney for the New Year’s Eve celebration.

Hotel in Sorrento Mesa, San Diego, CA is comfortable and welcoming to travelers. It's geared more to business than the tourist trade. Staff is personable and welcoming. Would certainly stay there again if given the opportunity.

Holiday Inn Scottsdale, Arizona, USA. I had a fantastic stay. I was there alone for medical care - suffice it to say, I was there longer than the norm. I felt free to come & go safely both before & after surgery. Always felt welcome. Front desk was the best!

I've been very pleased with every Holiday Inn Express I've stayed in and this one (Kent, OH) met all my expectations. It was modern, clean, convenient, and a good value for my money. Since I travel alone I also appreciate that I feel safe at a Holiday Inn.

Almost everywhere we go in the US, the Holiday Inn hotel chain gives consistently reasonable prices, agreeable & hospitable staff, clean & attractive rooms, & an excellent breakfast. It is located conveniently to area business & attractions.

Good location for casino lovers--close to highways and Hard Rock Tampa. Rooms were decent--not outstanding and hot breakfast was great considering the price.

The wheelchair accessible room at the north end of Holiday Inn Ocean City, Maryland is complete and comfortable. The view of the bayside park was a boon during times when I was unable to get outside. The location allowed us to avoid using the car and get to the bay or the ocean quickly. There are good restaurants and grocery within a block or 2. The staff is always ready to help with information and ideas to help make your stay even better.

Holiday Inn in Smyrna, Ga conveniently situate near shopping, and local amenities. It's safe and there's morning breakfast, swimming pool, gym, and nearby restaurants.

Georgetown - Washington DC: Really helpful staff, nice room but was unimpressed with Cafe breakfast. Food expensive. But it's really well located and great shuttle service around area.

Holiday Inn Santee, South Carolina. We stop here and have gone at different times of the year on our way to Florida. and have always been impressed by the excellent room choices, the very satisfying breakfast, and the opportunity to park right outside your room. Next store is a very nice seafood restaurant which is easy to walk to and whose food is delicious.

I stay at Holiday Inn in North Carolina every 3 months ‘cause I have to come see my doctor here in Concord, NC. They give me a medical rate plus my husband & I have been priority members forever. You always know what you are getting at Holiday Inn Express and their rewards program really gives you stays for free. Easier than any other chain claims too.

Great Customer service at Holiday Inn in Chicago, IL. USA. Everything was clean and breakfast was good. The bed was more comfortable than the one at home. We also enjoyed the pool/whirlpool room. It was nice.

Holiday Inn Fort Worth Texas - It was wonderful. Everything I wanted and needed was right there. Great experience for me and my wife and kids are doing great in that time of the time of year.

Effingham, Illinois - The front desk clerk was very friendly and efficient. He found us a discount as we were only going to be sleeping there for a few hours. Our stay even included a free multi item breakfast. I normally stay with Hilton or Marriott but I will MOST definitely be staying with Holiday Inn again!

The beds and pillows were very comfortable with crisp, cool linens. The hotel was very clean and overall this was a very pleasant, comfortable, welcoming place to stay. We will definitely book here in Merrillville, IN again.

It's a great place to stay (Sharon, PA location), the staff has always been friendly and helpful. They also have themed rooms, free breakfast and a local newspaper available. Also they have a small garden outside. I would recommend this place to everyone.

When I first arrived I didn't think much of it, I knew it wasn't going to be spectacular but it did just fine. It was good enough for the time being but I would have preferred somewhere else.

Our stay was great. The room was clean and we were each given a coupon for a free drink at the bar. The staff couldn't have been nicer. We had a complimentary breakfast every morning of our stay.

Had several problems with this location, asked to talk to a manager. Finally received a call back after the times I had indicated I would be available and he left voicemail making excuses. Unprofessional.

This Holiday Inn Orlando SW - Celebration Area is completely run down. I expected more from Holiday Inn because they have promised to remodel all their properties by now! This room was very old but the bathroom was horrendous. The tub and shower area had been repainted but it was chipping and dirty. Paint chips falling on me as I'm showering and then clogging up the drain. Carpeting was stained. Staff was not helpful in rectifying because all other rooms were just as bad.

I really liked the hotel. Great place to stay, but wish it was not so pricey. Just can't understand why it's 180.00 a night. On one hand they feed you a good breakfast. But lets face it, if you're out of town you're not hanging out in your hotel. Holiday Inn is not the Four Seasons.

Staff at Minneapolis MN was polite, helpful and pleasant. Room was spacious and clean. Enjoyed the pool and hot tub. It's also close to restaurants and events. Will stay again when in town.

Holiday Inn in Charlottesville, VA - Arrived in a severe rainstorm. While registering I was dripping water everywhere. The staff assured me it was not a problem. They also offered a dryer to assist me in drying out my clothes.

The Crowne Plaza in Hollywood, Florida is walking distance to the beach which is terrific. It is on the Inter-coastal which really is something to behold. Beautiful property and the view remarkable. My room was very comfortable and roomy. Also, the staff was very friendly. I was there on business and I would go back.

Holiday Inn in Spring Hill FL Hernando - Compared to the competition this facility had a long way to go. Especially for an extended stay. Although the staff was knowledgeable and friendly the free breakfast was mediocre at best and overall the facility was dated and in need of updating.

Liked everything except for would not let you check in early and hotel empty. Ladies at breakfast work hard and did a good job. Also, parking was great with a boat.

No refrigerator and microwave in room which is pretty much standard for rooms now and there were only two tables in the pool area. The breakfast served was mediocre at best.

The room had very comfortable furniture and was roomy enough. The bathroom, very clean, a free morning newspaper, but TV had only HBO which I did not care for. I would have liked the room to be lighter in color and not facing a gray wall. I enjoyed staying there mostly because of the staff and the food.

The room was OK, but the free breakfast was a disappointment. We should have gotten 2 rooms for 4 adults. The shower was big and nice. The view was good, but it was located further than we thought.

My friend had stayed in Holiday Inn in Newport News on a few occasions, that was my first. We enjoyed our stay, nice clean room, clean towels, complimentary breakfast, Wi-Fi area, pool, sauna, polite employees. All around good experience.

First and last time I will stay at this particular Holiday Inn (New Orleans LA). It nickel and dimed you to death in every way imaginable. The food was overpriced. A basic meal of bacon and eggs for 50 dollars plus tip to unenthusiastic staff. Parking your vehicle in the provided garage was 45 dollars. Granted they afforded you a small fridge but no microwave and surely that intent was to encourage you to have a meal inside the hotel. It even took some time for housekeeping to address the room also. A Motel 6 or Super 8 would have been much more in line to stay at. At least we could defray some of the costs with a Walmart being nearby.

Interior was attractive, exterior appearances awful. I have been there before, during and after the sale and remodeling. I happened to overhear how the staff was treated and it was atrocious. That includes maids, kitchen, maintenance and front desk staff. The rooms were adequate as were the facilities but below what I expected of this chain.

The best part was being able to access the location from anywhere. Friendly host, very clean. There was many places to eat and shop within 5 mins. and there was two fuel stations in the immediate area.

Holiday Inn in Rhode Island, Maryland, Connecticut - The complimentary buffet style breakfast was terrible, however the beds are comfortable and the rooms are clean which is very important to me. The reservation and check-in are quick and efficient.

Tired after flight but able to rest without any noise. The room was very clean and the staff was wonderful. Whenever I needed something it was gotten for me up and including my last day.

After 30 years as a loyal Holiday Inn platinum member I was invited to a "free" stay at one of their premier resort locations, in turn for which I would attend a two hour timeshare presentation. My wife and I drove 10 hours to the Gatlinburg, TN location. Surprisingly the accommodations were not at the resort location, nor even at the regular Holiday Inn, instead we were booked for the Greystone Lodge. This "lodge" was built around 1921 and probably still awaits its first upgrade. The room was two feet from the parking lot, dirty and with an incredible foul odor - an odor that was prevalent in the hallways as well. When this description was mentioned at the timeshare meeting it was discovered that no one from Holiday Inn had ever been there - upsetting! No excuse was given and no offer of compensation was forthcoming - needless to say we do not have a timeshare!

The Holiday Inn in Santa Monica, California were just finishing up their re-model of the hotel and things were not quite put away. IE: ladders in hallways, paint tucked neatly in corners etc. Our room still smelled of paint and mold. But the view was okay and access to shopping wasn't bad. The in room coffee sucked and the continental breakfast was just inedible doughnuts and more sucky coffee. (We now bring our own coffee maker and coffee when we travel. That way we are never disappointed.) Bathroom could have been a bit more planned out, towels were on the wall on the far side away from the shower, could not stop up the tub for a bath and world's thinnest toilet paper known to exist. Not bad, but could have been better.

Don't sign for any tour with this company. They never allowed me to cancel the package. Always use a link with small letters to rip off people. I try to contact, their customer service was worst. And at the end on their terms and conditions. They never will give anyone the cash back if you won't qualify. That means if you won't purchased their timeshare you won't get anything so please never use Holiday Inn for any of your vacations.

Two years ago I stayed at Bellwood Manheim Road and I'm unsatisfied as a unhappy customer, I paid cash and my cash was not returned to me even after talking to the night and supervisor and as a overnight staying customer satisfaction was not given to return my money as promised.

You can always depend on Holiday Inns to be clean, very comfortable beds, free breakfast, located in an area with lots to do, and a friendly staff. The Holiday Inn in Maize, KS meets all these requirements and more. They also have a great weight room and swimming pool. The rates are always very competitive with other hotels too!

My experience was pleasant and satisfying. The customer service was polite and friendly. I really needed a place close by to where a funeral was that my parents were attending. So it was a very stressful situation for everyone and that Holiday Inn gave me the brief sanctuary I needed until it was time for me to go home. I was grateful for it. All I needed was a spot to hang out comfortably for a short time. Holiday Inn provided the cable tv, the sofa, and a menu so I could order some take out. The hotel room provided the exact services and environment I needed, so I was completely satisfied.

The following was my experience with this particular Holiday Inn on 7/14/17. Holiday Inn declined to post my comments. I'm a disabled veteran and I made a reservation for two rooms. One room for myself and one for my son, daughter in law and grandson. I requested that one room be an accessible room and additionally requested that they be adjoining since the nature of my disability prevents me from walking very much or any substantial distance and I'm unable to ascend or descend stairs. When I checked in none of the front desk staff attempted to ascertain the nature of my disability even though I was using a walker. I was assigned a room on the 4th floor and at the opposite end of the floor was my son. At approximately 1:30 am on the 15th the fire alarm was activated and sounded for approximately 6 to 7 minutes (although it felt like an eternity).

I'm from Canada. I wanted to have a romantic weekend with my wife in Niagara Falls, Canada, so I went online for my first time and booked a Holiday Inn in Niagara. Less than 2 mins after I get email confirmation that I booked Holiday Inn, New York... I quickly called the hotel. Spoke to manager explaining what happened. Told him it was a accident. I meant to book Holiday Canada. Cite it was my first time using online booking. I am human - we all make mistakes. I was begging him to cancel. He showed no mercy and no compassion.

So I bit and took the offer to prepay for a 4 day 3 night stay at a Holiday Inn affiliate for $249. I chose Cocoa Beach since it wasn't far away since I knew it involved a timeshare presentation. Many thanks for booking my stay at a Best Western suites for the entire stay. I am so glad you thought so much about the marketing side and booked me in a non-affiliated hotel chain. I had a great view of a Holiday Inn Express not even 1000 ft away from my front door. I even asked the guy who was giving the timeshare presentation about what properties they had available under Best Western and surprisingly they had none. I did tell the salesman and his bosses that my memory of that weekend was spent entirely as a guest of Best Western and that is what I will tell my friends and family and then asked why should I invest thousands in a timeshare when you can't even put your guest in an affiliated hotel.

I stayed for 1 night. I was charged for 4 nights. I have been fighting them for 5 days now. My bank has placed a fraud claim against this hotel on my behalf. It is just sad that they feel they can take my money anytime they want. 450 dollars for one night. Not refunded back yet.

IHG are frauds-don't trust them and don't book with them. My story: I reserved 3 rooms and was told if I ring by a certain time the following day I can cancel my reservations. Once I booked my rooms I was sent a confirmation text with a confirmation number. I rang back the following day by the deadline time to cancel my bookings as all family members couldn't make the trip so no one was going. I was sent a cancellation number by text as I cancelled my three rooms. However, since then I received my credit card statement and they have charged me £168 twice.

I booked a room at the Holiday Inn Stadium hotel in Philadelphia in March of 2017 for an upcoming, work-related conference that I had to attend. The room was booked through the IHG Rewards website. During the booking and two weeks later when I canceled the room through the IHG website there was no warning of any cancellation fees. I canceled the room 3 weeks prior to arrival. Exactly 3 weeks later I was hit with a $1403 charge on my credit card from the hotel.

I spoke with a representative after my last reservation with Holiday Inn and had a very pleasant conversation about the Vacations Getaway Program. For a mere $249 I could have a three night "memorable, fun-filled experience" at any of a number of locations. This fee would be refunded after attending a 2-hour presentation on timeshares. Not a bad price to pay for a great vacation. I've received several email since signing up. They even assign you a "VIP Guest Number." I decided on Galveston in July 2017. I called and discussed the resort and acquired the address where we would be staying. I even paid an $87 fee for attending in the peak season. No problem. After confirming availability on the dates I chose, I booked.